2019 Public Service Employee Survey Results for Parole Board of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	34	8	7	2	83	9	115
2019	Does not provide services to public	46	37	3	11	2	84	13	245
2017	Provides services to public	36	47	1	13	3	83	17	111
2017	Does not provide services to public	46	44	3	6	1	90	7	253
2014	Provides services to public	38	41	6	10	5	79	15	97
2014	Does not provide services to public	47	45	3	4	1	92	5	211
2011	Provides services to public	52	37	3	5	3	89	8	107
2011	Does not provide services to public	51	39	2	6	1	91	7	192
2008	Provides services to public	53	38	4	5	1	91	5	110
2008	Does not provide services to public	49	43	2	6	1	92	6	157

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	17	7	3	2	0	3	87	6	115
2019	Does not provide services to public	69	21	3	4	1	0	2	91	5	245
2017	Provides services to public	66	21	3	5	2	0	3	90	7	110
2017	Does not provide services to public	71	15	4	6	3	0	2	87	9	252
2014	Provides services to public	64	21	4	5	4	0	2	86	9	97
2014	Does not provide services to public	70	17	4	5	2	0	1	88	8	211
2011	Provides services to public	70	18	5	2	5	0	0	87	7	106
2011	Does not provide services to public	68	16	2	11	3	1	0	84	14	192
2008	Provides services to public	70	17	2	6	4	1	0	88	10	110
2008	Does not provide services to public	73	18	3	6	1	0	0	90	7	157

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	22	6	10	5	1	79	16	114
2019	Does not provide services to public	45	39	5	8	4	0	83	12	245
2017	Provides services to public	36	37	5	9	14	0	72	23	111
2017	Does not provide services to public	49	30	5	11	5	0	79	16	253
2014	Provides services to public	39	26	3	14	18	0	65	32	97
2014	Does not provide services to public	41	33	9	12	5	0	75	17	211
2011	Provides services to public	51	31	4	9	4	0	82	13	107
2011	Does not provide services to public	48	32	8	6	6	0	79	12	192

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	37	9	13	5	0	0	73	18	115
2019	Does not provide services to public	34	42	7	10	7	0	1	76	17	242
2018	Provides services to public	30	41	10	12	5	2	0	72	17	101
2018	Does not provide services to public	30	47	9	8	5	0	0	78	13	226
2017	Provides services to public	23	53	10	11	3	0	0	76	14	110
2017	Does not provide services to public	34	39	9	15	4	1	0	73	18	253
2014	Provides services to public	26	39	14	13	7	0	0	65	21	97
2014	Does not provide services to public	27	48	9	9	6	0	0	75	15	210
2011	Provides services to public	38	32	9	15	6	0	0	70	21	107
2011	Does not provide services to public	30	41	11	11	5	0	1	72	16	192
2008	Provides services to public	34	42	5	10	8	0	1	77	18	111
2008	Does not provide services to public	35	45	10	8	3	0	0	80	11	157

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	29	8	7	1	1	0	83	8	114
2019	Does not provide services to public	49	36	5	7	3	0	0	85	10	243
2017	Provides services to public	53	34	4	7	2	0	0	87	9	111
2017	Does not provide services to public	50	33	7	8	2	0	0	83	10	252
2014	Provides services to public	44	34	8	5	7	0	1	79	12	97
2014	Does not provide services to public	43	42	6	7	2	0	0	85	9	211

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	26	15	7	5	0	1	73	12	115
2019	Does not provide services to public	40	35	11	8	6	1	0	76	14	245
2018	Provides services to public	48	26	13	6	7	0	0	74	13	101
2018	Does not provide services to public	42	40	9	5	4	0	0	82	9	225
2017	Provides services to public	41	33	11	9	6	0	0	74	14	111
2017	Does not provide services to public	47	32	11	6	3	0	0	80	9	252
2014	Provides services to public	40	35	12	3	9	1	0	76	12	97
2014	Does not provide services to public	40	37	13	5	4	0	0	78	10	211
2011	Provides services to public	45	29	14	8	4	0	0	74	12	107
2011	Does not provide services to public	48	29	9	8	6	0	1	78	14	191

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	26	13	4	2	81	6	115
2019	Does not provide services to public	46	39	11	3	2	85	4	244
2018	Provides services to public	49	36	9	3	4	85	7	101
2018	Does not provide services to public	42	39	9	6	4	81	10	225
2017	Provides services to public	44	42	4	9	2	85	10	111
2017	Does not provide services to public	43	42	8	3	4	85	7	253
2014	Provides services to public	46	35	10	4	5	81	10	97
2014	Does not provide services to public	39	44	9	5	4	83	9	211
2011	Provides services to public	56	30	7	4	4	86	7	107
2011	Does not provide services to public	50	36	7	2	5	86	7	192
2008	Provides services to public	49	41	4	6	1	89	7	111
2008	Does not provide services to public	40	44	10	4	2	84	6	157

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	35	15	6	10	0	0	69	16	115
2019	Does not provide services to public	35	33	12	12	6	0	0	69	18	245
2018	Provides services to public	37	34	10	11	8	0	0	71	19	101
2018	Does not provide services to public	29	38	11	13	9	0	0	67	22	225
2017	Provides services to public	31	37	12	9	11	0	0	68	20	111
2017	Does not provide services to public	33	36	8	15	8	1	0	69	23	253
2014	Provides services to public	26	39	5	12	16	0	1	66	28	96
2014	Does not provide services to public	30	36	13	11	9	0	0	66	20	211
2011	Provides services to public	31	30	11	18	11	0	0	61	28	107
2011	Does not provide services to public	29	43	12	9	7	0	1	72	16	192

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	37	8	10	3	0	80	13	113
2019	Does not provide services to public	40	42	8	7	3	0	83	10	244
2018	Provides services to public	40	38	11	8	4	0	78	11	100
2018	Does not provide services to public	46	38	7	5	3	1	84	9	225
2017	Provides services to public	49	32	8	8	3	0	81	11	111
2017	Does not provide services to public	39	46	6	7	2	0	85	9	251

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	30	11	2	1	0	87	3	114
2019	Does not provide services to public	58	36	2	2	1	0	94	3	244
2018	Provides services to public	58	34	7	1	0	0	92	1	97
2018	Does not provide services to public	62	31	6	2	0	0	92	2	227
2017	Provides services to public	60	29	5	3	2	0	89	6	111
2017	Does not provide services to public	61	30	6	0	2	0	91	3	253
2014	Provides services to public	63	29	3	1	4	0	92	5	97
2014	Does not provide services to public	54	34	8	2	1	1	88	4	211
2011	Provides services to public	62	29	7	1	1	0	91	2	107
2011	Does not provide services to public	58	36	4	1	1	0	93	2	192
2008	Provides services to public	76	20	2	2	1	0	95	3	111
2008	Does not provide services to public	60	34	5	1	0	0	94	1	157

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	23	14	10	7	69	17	115
2019	Does not provide services to public	39	37	10	7	7	76	14	245
2018	Provides services to public	34	46	9	5	7	79	12	99
2018	Does not provide services to public	36	37	8	10	8	74	18	226
2017	Provides services to public	32	37	8	14	10	69	23	111
2017	Does not provide services to public	35	35	12	9	9	70	18	252

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	17	8	2	0	0	91	2	115
2019	Does not provide services to public	60	30	7	2	1	0	91	3	241
2018	Provides services to public	59	33	6	2	1	0	91	3	98
2018	Does not provide services to public	58	30	7	3	1	0	88	5	226
2017	Provides services to public	59	33	6	0	2	0	92	2	110
2017	Does not provide services to public	67	26	5	1	2	0	92	3	251
2014	Provides services to public	81	15	3	0	1	0	96	1	96
2014	Does not provide services to public	70	22	7	1	0	0	92	1	211
2011	Provides services to public	75	20	3	1	1	1	95	2	106
2011	Does not provide services to public	72	25	1	0	1	0	97	2	192

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	30	12	12	9	2	0	67	22	116
2019	Does not provide services to public	35	36	12	8	8	0	1	72	16	244
2018	Provides services to public	25	39	20	10	6	0	0	64	17	99
2018	Does not provide services to public	28	41	13	12	5	0	1	70	17	226
2017	Provides services to public	32	34	10	15	9	0	1	66	24	110
2017	Does not provide services to public	34	35	12	12	5	0	1	70	18	251
2014	Provides services to public	31	30	13	10	16	0	0	61	26	97
2014	Does not provide services to public	31	43	9	11	5	0	1	74	17	211
2011	Provides services to public	40	31	11	13	4	1	0	71	18	107
2011	Does not provide services to public	41	37	9	7	5	0	0	79	11	192

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	27	15	15	6	0	64	21	116
2019	Does not provide services to public	37	35	14	10	4	0	72	14	244
2018	Provides services to public	28	31	23	11	7	0	59	18	99
2018	Does not provide services to public	29	37	15	9	9	0	66	18	225
2017	Provides services to public	28	37	13	15	6	1	65	22	110
2017	Does not provide services to public	35	34	13	10	7	1	70	17	251
2014	Provides services to public	33	28	16	9	14	0	61	23	97
2014	Does not provide services to public	37	34	12	12	5	0	71	17	211

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	30	11	6	5	1	0	78	10	113
2019	Does not provide services to public	38	42	12	5	4	0	0	80	9	242
2018	Provides services to public	35	42	8	6	8	0	1	78	14	99
2018	Does not provide services to public	34	39	12	8	5	0	1	74	14	227
2017	Provides services to public	36	36	10	12	6	0	0	72	18	110
2017	Does not provide services to public	40	37	13	6	4	0	0	77	10	251
2014	Provides services to public	36	33	15	10	6	1	0	69	16	97
2014	Does not provide services to public	38	41	9	7	5	0	0	80	12	210
2011	Provides services to public	55	27	9	4	4	0	0	82	9	106
2011	Does not provide services to public	49	34	7	5	5	0	0	83	10	190

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	29	8	4	0	0	88	4	116
2019	Does not provide services to public	51	37	7	3	2	0	88	5	245
2018	Provides services to public	48	41	7	4	1	0	89	4	99
2018	Does not provide services to public	42	41	7	7	3	0	83	10	226
2017	Provides services to public	46	41	7	5	2	0	87	6	110
2017	Does not provide services to public	52	35	7	4	2	0	87	6	250
2014	Provides services to public	54	36	6	1	2	1	91	3	97
2014	Does not provide services to public	50	37	6	4	3	0	87	7	211
2011	Provides services to public	55	34	5	3	4	0	88	6	107
2011	Does not provide services to public	52	38	4	4	3	0	89	7	192
2008	Provides services to public	57	38	4	1	1	0	95	2	111
2008	Does not provide services to public	50	43	4	2	1	0	94	3	157

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	32	13	3	6	0	0	78	10	116
2019	Does not provide services to public	33	31	20	10	5	0	0	65	15	245
2018	Provides services to public	32	31	21	12	4	0	0	63	16	101
2018	Does not provide services to public	35	27	26	7	5	0	0	62	12	226
2017	Provides services to public	31	40	14	10	5	0	0	71	15	111
2017	Does not provide services to public	38	34	19	4	4	0	2	73	8	253
2014	Provides services to public	37	26	19	10	5	1	1	65	16	97
2014	Does not provide services to public	46	29	16	7	2	0	0	75	9	211
2011	Provides services to public	45	25	12	8	10	0	0	70	17	107
2011	Does not provide services to public	35	39	15	7	5	0	0	73	12	191
2008	Provides services to public	31	30	23	7	9	0	1	61	16	111
2008	Does not provide services to public	32	38	15	8	6	0	0	71	14	157

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	16	20	27	24	0	3	53	27	116
2019	Does not provide services to public	8	24	31	25	11	0	1	37	32	244
2018	Provides services to public	10	21	36	20	10	2	1	31	32	100
2018	Does not provide services to public	9	19	34	24	10	2	2	35	29	226
2017	Provides services to public	9	26	33	19	11	0	3	30	36	111
2017	Does not provide services to public	6	19	34	23	12	2	4	37	26	254
2014	Provides services to public	14	15	27	27	15	0	3	43	30	97
2014	Does not provide services to public	8	19	34	23	15	0	1	38	27	211
2011	Provides services to public	9	18	29	29	12	0	3	43	27	107
2011	Does not provide services to public	8	18	30	26	15	0	3	42	27	190
2008	Provides services to public	5	22	29	27	14	1	2	43	28	111
2008	Does not provide services to public	5	21	32	29	11	1	1	41	26	157

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	18	23	16	27	1	3	44	32	116
2019	Does not provide services to public	13	19	30	20	13	3	2	35	34	244
2018	Provides services to public	13	22	23	28	10	2	2	39	37	101
2018	Does not provide services to public	16	21	25	21	13	3	1	35	39	226
2017	Provides services to public	5	25	31	19	13	0	5	34	32	111
2017	Does not provide services to public	10	18	25	24	17	2	3	44	30	250
2014	Provides services to public	12	11	32	24	14	5	2	40	25	97
2014	Does not provide services to public	9	13	29	29	19	0	1	48	23	210
2011	Provides services to public	10	13	35	14	21	2	5	38	25	107
2011	Does not provide services to public	9	15	20	26	25	0	4	54	25	190
2008	Provides services to public	10	20	23	20	23	2	3	45	31	110
2008	Does not provide services to public	8	12	24	32	21	1	2	54	21	156

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	14	30	20	23	3	4	45	23	116
2019	Does not provide services to public	9	8	27	29	21	3	2	53	18	242
2018	Provides services to public	7	20	25	25	17	2	5	45	28	101
2018	Does not provide services to public	7	17	23	24	17	4	7	46	27	226
2017	Provides services to public	10	13	21	27	19	2	8	51	26	111
2017	Does not provide services to public	5	9	29	26	18	4	8	50	17	253
2014	Provides services to public	7	14	27	23	20	5	3	47	23	97
2014	Does not provide services to public	7	12	25	25	21	2	7	51	22	210
2011	Provides services to public	4	7	28	30	21	1	9	57	13	107
2011	Does not provide services to public	5	10	22	28	28	1	5	60	16	190
2008	Provides services to public	4	6	28	34	22	1	5	60	11	111
2008	Does not provide services to public	3	7	23	39	21	3	4	64	11	155

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	3	30	28	28	0	3	57	12	116
2019	Does not provide services to public	9	10	30	33	17	1	1	50	19	244
2018	Provides services to public	4	10	38	28	16	0	4	46	14	100
2018	Does not provide services to public	4	15	25	37	16	2	1	55	19	224
2017	Provides services to public	6	12	27	28	20	1	6	51	20	111
2017	Does not provide services to public	5	8	34	28	19	1	4	50	14	252
2014	Provides services to public	7	10	26	33	21	1	2	56	17	97
2014	Does not provide services to public	2	9	27	34	24	1	2	60	12	210
2011	Provides services to public	5	12	26	32	21	1	5	55	18	107
2011	Does not provide services to public	3	8	26	33	25	1	4	61	12	190
2008	Provides services to public	6	10	26	28	25	1	4	56	17	111
2008	Does not provide services to public	3	8	35	32	18	1	2	52	12	154

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	13	29	14	28	1	3	43	26	114
2019	Does not provide services to public	14	20	27	20	15	2	2	36	35	242
2018	Provides services to public	19	17	34	10	14	3	4	25	38	101
2018	Does not provide services to public	18	23	29	14	13	1	1	28	42	226
2017	Provides services to public	18	22	21	20	13	0	5	35	43	110
2017	Does not provide services to public	16	21	24	19	18	1	2	38	38	252
2014	Provides services to public	17	25	29	13	9	2	4	24	45	97
2014	Does not provide services to public	13	22	31	15	17	0	2	33	35	211
2011	Provides services to public	15	15	26	23	17	1	4	42	31	107
2011	Does not provide services to public	12	17	33	17	16	1	3	35	30	191
2008	Provides services to public	11	18	32	18	16	3	3	36	30	111
2008	Does not provide services to public	10	19	25	24	17	1	3	43	31	155

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	12	24	14	24	4	4	41	32	116
2019	Does not provide services to public	13	22	25	21	12	4	2	36	38	245
2018	Provides services to public	19	23	27	17	7	4	2	26	45	101
2018	Does not provide services to public	16	22	29	19	8	4	2	29	40	225
2017	Provides services to public	6	23	35	18	10	3	5	30	32	111
2017	Does not provide services to public	14	19	24	23	12	4	4	38	36	253
2014	Provides services to public	19	15	29	16	14	3	2	33	36	97
2014	Does not provide services to public	9	24	27	24	14	0	2	39	34	211
2011	Provides services to public	8	16	33	22	17	0	5	41	25	107
2011	Does not provide services to public	12	22	29	19	12	2	4	33	36	191
2008	Provides services to public	16	23	26	18	12	2	3	31	42	111
2008	Does not provide services to public	12	20	35	22	8	1	2	31	33	155

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	15	28	17	20	1	6	40	30	116
2019	Does not provide services to public	8	14	30	28	17	4	1	46	22	243
2018	Provides services to public	11	21	28	23	12	2	3	37	33	101
2018	Does not provide services to public	8	15	33	25	11	4	4	40	25	226
2017	Provides services to public	17	15	20	22	15	3	7	41	36	111
2017	Does not provide services to public	9	15	30	23	17	3	4	42	26	252
2014	Provides services to public	17	17	31	19	15	1	1	34	34	96
2014	Does not provide services to public	6	18	30	25	16	1	4	43	26	210

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	18	26	20	18	0	2	39	34	115
2019	Does not provide services to public	4	11	32	32	20	1	1	52	15	244

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	13	9	1	2	1	2	88	3	115
2019	Does not provide services to public	77	12	3	3	1	0	3	92	5	245
2017	Provides services to public	77	13	3	3	1	0	3	93	5	111
2017	Does not provide services to public	73	15	4	1	2	0	5	93	3	253
2014	Provides services to public	71	15	8	1	4	0	1	88	5	97
2014	Does not provide services to public	77	13	3	2	2	0	3	93	4	211
2011	Provides services to public	70	16	4	4	5	0	1	86	9	106
2011	Does not provide services to public	72	12	3	6	1	0	6	90	7	192
2008	Provides services to public	71	10	3	5	7	0	4	84	13	111
2008	Does not provide services to public	75	13	4	2	1	1	4	93	3	156

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	24	16	10	9	9	4	60	21	115
2019	Does not provide services to public	29	25	13	13	9	7	5	61	24	244
2018	Provides services to public	22	33	20	10	10	5	1	58	20	101
2018	Does not provide services to public	26	30	16	9	10	7	3	61	21	226
2017	Provides services to public	22	26	13	17	17	3	2	51	35	111
2017	Does not provide services to public	24	27	13	17	10	6	3	56	30	252
2014	Provides services to public	29	27	17	6	17	2	2	59	24	97
2014	Does not provide services to public	28	32	13	13	9	2	2	63	23	211

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	25	11	6	6	1	76	12	114
2019	Does not provide services to public	47	29	10	8	6	0	76	14	245
2018	Provides services to public	44	24	12	13	7	0	67	20	101
2018	Does not provide services to public	45	31	8	8	7	0	77	16	225
2017	Provides services to public	33	33	8	12	14	0	66	26	111
2017	Does not provide services to public	44	26	10	12	7	1	71	19	253
2014	Provides services to public	40	23	8	9	20	0	64	29	97
2014	Does not provide services to public	47	27	10	8	9	0	73	17	210

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	32	8	8	4	80	12	115
2019	Does not provide services to public	46	38	6	7	3	84	10	242
2018	Provides services to public	41	39	7	9	3	80	12	101
2018	Does not provide services to public	48	34	6	6	5	83	11	225
2017	Provides services to public	33	42	7	16	2	75	18	111
2017	Does not provide services to public	42	37	7	7	7	80	14	252
2014	Provides services to public	36	36	15	8	4	73	12	96
2014	Does not provide services to public	43	41	7	6	3	84	9	210

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	29	12	10	1	1	76	11	115
2019	Does not provide services to public	46	31	14	6	3	1	77	9	244
2018	Provides services to public	37	33	17	9	3	1	71	13	101
2018	Does not provide services to public	38	39	11	6	5	0	78	11	226

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	24	10	5	3	2	10	79	9	115
2019	Does not provide services to public	44	29	15	5	3	1	3	76	8	243

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	26	12	7	6	0	1	75	13	116
2019	Does not provide services to public	41	35	12	7	5	0	0	76	12	244
2018	Provides services to public	35	35	19	7	1	1	1	72	9	101
2018	Does not provide services to public	35	38	12	9	6	0	0	73	15	225
2017	Provides services to public	38	38	10	8	4	1	1	77	12	111
2017	Does not provide services to public	41	40	7	7	5	0	1	81	12	254
2014	Provides services to public	41	33	10	4	10	1	0	75	14	97
2014	Does not provide services to public	37	33	10	12	6	0	1	71	19	211
2011	Provides services to public	34	34	11	6	14	1	0	69	20	107
2011	Does not provide services to public	41	31	11	10	7	0	1	72	17	192
2008	Provides services to public	35	33	9	10	10	1	2	70	20	111
2008	Does not provide services to public	41	35	8	6	9	1	0	76	16	155

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	24	12	3	4	3	2	80	8	116
2019	Does not provide services to public	45	31	12	5	6	1	0	77	11	245
2018	Provides services to public	47	26	14	7	3	2	1	76	10	100
2018	Does not provide services to public	45	32	9	7	4	2	0	79	11	226
2017	Provides services to public	39	33	12	9	6	2	0	73	15	111
2017	Does not provide services to public	49	29	10	7	4	1	1	79	11	253
2014	Provides services to public	47	20	11	7	9	4	1	71	17	97
2014	Does not provide services to public	43	29	12	8	5	3	1	75	13	211
2011	Provides services to public	40	25	19	9	4	2	0	67	14	106
2011	Does not provide services to public	50	29	8	7	6	0	0	79	13	192
2008	Provides services to public	43	26	13	8	6	3	1	72	15	111
2008	Does not provide services to public	47	26	12	5	8	2	1	75	13	155

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	25	8	4	7	1	3	80	12	116
2019	Does not provide services to public	45	35	8	4	6	0	0	81	10	244
2018	Provides services to public	35	31	19	9	2	3	1	69	11	101
2018	Does not provide services to public	42	34	9	9	5	1	0	77	14	225
2017	Provides services to public	41	30	12	12	4	1	0	72	16	111
2017	Does not provide services to public	45	31	13	5	5	1	1	77	10	254
2014	Provides services to public	40	27	7	12	11	2	0	69	24	97
2014	Does not provide services to public	43	33	11	8	5	0	1	77	13	211
2011	Provides services to public	38	29	15	10	7	1	0	68	17	106
2011	Does not provide services to public	50	22	9	14	5	0	0	72	18	192
2008	Provides services to public	41	32	8	10	8	1	0	74	18	111
2008	Does not provide services to public	47	32	7	6	8	0	0	79	14	155

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	83	8	2	3	1	1	2	94	4	115
2019	Does not provide services to public	84	10	1	1	1	0	3	97	2	244
2017	Provides services to public	83	10	0	1	2	0	3	97	3	111
2017	Does not provide services to public	80	9	3	2	1	0	4	93	4	254
2014	Provides services to public	87	8	4	0	2	0	0	94	2	97
2014	Does not provide services to public	83	8	1	0	2	0	4	96	2	211
2011	Provides services to public	78	11	4	2	4	1	2	91	6	106
2011	Does not provide services to public	84	7	2	2	2	0	2	93	5	192
2008	Provides services to public	82	5	3	3	5	0	2	89	8	111
2008	Does not provide services to public	88	7	1	0	2	0	3	97	2	153

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	22	5	7	5	2	4	82	13	116
2019	Does not provide services to public	56	22	7	6	5	1	3	81	11	245
2017	Provides services to public	44	27	11	7	4	0	7	76	12	110
2017	Does not provide services to public	55	21	8	7	5	2	1	79	13	254
2014	Provides services to public	49	25	5	3	9	5	3	81	13	97
2014	Does not provide services to public	53	21	10	7	2	3	4	80	10	211
2011	Provides services to public	43	26	10	9	7	1	5	73	17	107
2011	Does not provide services to public	49	23	10	4	5	2	5	78	11	192

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	22	6	3	2	2	1	88	5	116
2019	Does not provide services to public	62	25	5	3	3	1	0	88	6	245
2018	Provides services to public	50	35	8	4	3	0	0	85	7	99
2018	Does not provide services to public	51	30	9	4	4	1	1	83	8	226
2017	Provides services to public	48	34	5	5	7	0	1	83	12	111
2017	Does not provide services to public	60	22	9	3	5	1	1	84	7	254

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	23	8	6	5	2	1	81	11	116
2019	Does not provide services to public	51	30	7	7	4	0	0	81	11	244
2018	Provides services to public	48	31	10	5	4	1	1	81	9	101
2018	Does not provide services to public	42	37	7	6	7	0	0	80	13	226
2017	Provides services to public	48	28	9	7	6	0	1	77	13	111
2017	Does not provide services to public	54	26	9	6	5	0	0	81	11	253
2014	Provides services to public	51	24	8	3	12	0	1	76	16	96
2014	Does not provide services to public	50	25	12	7	4	1	0	76	11	211

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	37	16	14	0	0	0	70	14	13
2019	Does not provide services to public	30	44	11	12	2	1	0	75	14	59

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	34	9	6	5	4	79	11	115
2019	Does not provide services to public	38	29	13	10	7	3	69	17	244
2018	Provides services to public	40	29	18	5	6	3	70	11	102
2018	Does not provide services to public	37	31	13	8	8	3	71	16	224
2017	Provides services to public	38	30	17	7	7	0	68	14	111
2017	Does not provide services to public	31	35	13	8	8	4	69	17	254
2014	Provides services to public	31	31	14	7	13	4	65	21	97
2014	Does not provide services to public	31	35	13	9	8	4	69	18	211
2011	Provides services to public	32	27	19	12	9	1	59	22	107
2011	Does not provide services to public	28	34	16	9	10	4	64	19	192

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	28	15	6	6	3	0	72	12	114
2019	Does not provide services to public	37	29	15	9	9	1	0	67	18	244
2018	Provides services to public	37	29	16	8	10	0	0	67	18	102
2018	Does not provide services to public	31	35	11	11	9	2	0	67	21	223
2017	Provides services to public	32	32	15	11	11	0	0	63	21	111
2017	Does not provide services to public	29	33	10	16	9	1	0	64	26	254
2014	Provides services to public	28	28	18	13	11	1	0	57	25	97
2014	Does not provide services to public	26	37	16	9	10	2	0	64	20	211
2011	Provides services to public	35	27	17	10	12	0	0	61	22	107
2011	Does not provide services to public	35	34	12	9	9	1	0	69	19	192
2008	Provides services to public	30	27	14	17	11	1	1	58	28	111
2008	Does not provide services to public	34	36	10	10	8	2	0	71	18	157

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	26	14	16	7	5	1	61	25	115
2019	Does not provide services to public	32	27	17	12	9	3	0	60	22	244
2018	Provides services to public	27	30	16	14	10	4	0	59	24	102
2018	Does not provide services to public	22	36	17	13	9	3	0	60	23	222
2017	Provides services to public	24	28	19	18	10	2	0	53	28	111
2017	Does not provide services to public	24	31	15	15	11	5	0	57	27	254
2014	Provides services to public	25	25	19	16	12	3	0	52	29	97
2014	Does not provide services to public	21	41	18	9	9	2	0	64	18	211
2011	Provides services to public	30	33	13	10	12	3	0	65	22	107
2011	Does not provide services to public	20	41	15	13	7	4	0	64	20	192
2008	Provides services to public	23	31	16	14	14	3	0	56	28	111
2008	Does not provide services to public	20	43	13	11	7	4	0	67	19	157

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	36	13	11	9	3	0	67	20	115
2019	Does not provide services to public	28	33	15	13	10	2	0	62	23	244
2018	Provides services to public	25	30	19	12	11	3	0	57	24	101
2018	Does not provide services to public	22	39	15	14	9	1	0	62	23	223
2017	Provides services to public	17	36	15	20	12	0	0	53	32	111
2017	Does not provide services to public	23	33	14	15	11	2	1	58	27	253
2014	Provides services to public	22	33	9	17	17	2	0	57	35	97
2014	Does not provide services to public	19	40	13	14	9	3	0	61	25	210
2011	Provides services to public	30	33	11	12	14	1	0	63	26	107
2011	Does not provide services to public	20	44	12	12	9	3	0	66	21	192
2008	Provides services to public	21	38	8	14	18	2	0	60	32	111
2008	Does not provide services to public	25	41	15	11	8	1	0	66	19	158

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	11	12	4	7	6	4	74	13	115
2019	Does not provide services to public	37	15	11	7	10	14	6	65	21	245

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	35	14	7	1	2	78	8	114
2019	Does not provide services to public	39	40	10	6	2	1	81	8	243
2018	Provides services to public	38	40	11	8	3	0	78	11	102
2018	Does not provide services to public	32	45	15	5	2	0	77	8	226
2017	Provides services to public	33	43	16	5	3	0	76	8	111
2017	Does not provide services to public	41	37	14	4	4	0	78	8	254
2014	Provides services to public	37	33	14	4	10	2	71	14	97
2014	Does not provide services to public	34	47	11	4	3	1	82	7	211
2011	Provides services to public	43	39	9	5	4	0	81	10	107
2011	Does not provide services to public	34	42	12	8	4	0	76	12	191

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	28	16	22	5	3	0	56	27	115
2019	Does not provide services to public	19	33	20	17	8	3	0	54	26	244

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	31	14	9	4	0	1	73	13	116
2019	Does not provide services to public	35	35	13	8	6	2	0	72	15	244
2018	Provides services to public	42	28	10	12	6	1	1	71	18	101
2018	Does not provide services to public	36	39	9	8	6	2	1	77	14	224
2017	Provides services to public	40	33	10	10	7	0	0	74	16	111
2017	Does not provide services to public	45	30	9	8	4	4	0	78	13	254
2014	Provides services to public	44	32	6	2	12	2	1	79	15	97
2014	Does not provide services to public	42	35	10	7	2	4	0	81	9	211
2011	Provides services to public	42	24	12	15	5	1	0	67	21	107
2011	Does not provide services to public	40	30	11	7	8	4	0	72	16	190
2008	Provides services to public	45	25	8	14	5	1	1	72	20	111
2008	Does not provide services to public	41	29	11	8	6	4	1	74	14	157

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	25	18	8	5	3	0	67	14	115
2019	Does not provide services to public	36	32	18	7	5	3	0	70	12	243
2018	Provides services to public	36	35	16	7	7	0	0	71	13	101
2018	Does not provide services to public	35	32	18	10	5	0	1	67	15	225

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	21	16	12	10	11	4	54	27	114
2019	Does not provide services to public	25	20	19	9	10	12	3	54	23	243
2018	Provides services to public	27	24	14	9	16	7	2	56	29	102
2018	Does not provide services to public	23	23	17	13	9	11	3	54	26	226
2017	Provides services to public	18	23	18	17	17	3	3	44	36	111
2017	Does not provide services to public	24	22	16	14	14	9	3	51	31	253
2014	Provides services to public	21	18	16	16	20	6	3	42	40	97
2014	Does not provide services to public	17	28	16	12	15	8	4	51	31	211
2011	Provides services to public	22	24	19	15	12	3	5	50	29	107
2011	Does not provide services to public	21	22	15	15	14	5	8	49	33	190

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	23	19	14	12	4	1	53	27	112
2019	Does not provide services to public	27	31	17	15	6	4	0	61	22	245
2018	Provides services to public	28	28	11	14	13	7	0	59	29	102
2018	Does not provide services to public	26	28	20	12	11	4	0	56	24	225
2017	Provides services to public	20	33	18	16	6	5	1	57	24	111
2017	Does not provide services to public	32	29	14	12	8	3	2	64	21	254
2014	Provides services to public	21	24	23	15	13	4	0	47	29	97
2014	Does not provide services to public	22	39	15	11	10	2	1	63	22	211
2011	Provides services to public	33	29	15	13	9	1	1	63	22	107
2011	Does not provide services to public	28	36	13	11	7	3	1	68	19	192
2008	Provides services to public	22	27	14	16	18	1	2	50	35	111
2008	Does not provide services to public	31	39	11	16	3	1	0	71	19	157

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	19	17	16	20	3	7	40	41	115
2019	Does not provide services to public	21	27	12	16	15	3	5	53	33	245
2018	Provides services to public	22	26	12	16	17	6	1	51	35	102
2018	Does not provide services to public	17	24	19	15	17	3	6	44	35	227
2017	Provides services to public	17	25	18	15	17	3	5	45	35	111
2017	Does not provide services to public	21	23	16	17	17	3	4	47	36	253
2014	Provides services to public	14	20	18	17	27	1	3	35	46	97
2014	Does not provide services to public	19	22	16	19	18	1	4	43	39	210
2011	Provides services to public	24	30	9	19	11	0	7	57	33	107
2011	Does not provide services to public	17	28	20	10	16	2	8	50	28	191
2008	Provides services to public	9	23	14	20	23	1	10	36	47	111
2008	Does not provide services to public	22	35	13	17	10	0	3	59	28	157

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	22	5	4	4	2	8	87	8	116
2019	Does not provide services to public	52	22	12	6	2	0	5	79	8	245

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	7	7	4	5	3	20	78	12	116
2019	Does not provide services to public	62	9	6	2	3	3	16	87	6	245

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	19	20	6	4	2	9	66	12	115
2019	Does not provide services to public	48	28	9	5	3	3	4	82	9	245

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	15	20	7	5	4	9	63	14	116
2019	Does not provide services to public	46	25	9	6	5	3	6	78	12	244

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	10	19	5	12	3	9	60	19	114
2019	Does not provide services to public	38	19	18	10	7	3	6	62	19	243

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	11	8	4	2	6	8	84	7	115
2019	Does not provide services to public	66	13	9	3	2	1	6	85	5	243

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	4	5	3	2	6	8	88	5	115
2019	Does not provide services to public	76	6	3	3	2	3	6	90	6	245

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	7	4	2	1	5	14	92	3	114
2019	Does not provide services to public	75	8	3	2	2	2	7	92	4	243

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	39	13	17	3	3	0	66	20	115
2019	Does not provide services to public	25	46	14	7	6	2	0	72	14	243
2018	Provides services to public	27	34	20	9	8	2	0	62	17	102
2018	Does not provide services to public	25	36	17	9	8	5	1	65	18	225
2017	Provides services to public	18	40	18	10	7	6	0	62	19	111
2017	Does not provide services to public	29	32	19	6	9	5	1	64	16	253

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	33	14	10	3	2	0	73	13	115
2019	Does not provide services to public	40	34	12	7	6	1	0	74	13	243
2018	Provides services to public	46	28	13	8	3	1	1	75	12	101
2018	Does not provide services to public	37	40	11	7	4	1	0	78	11	224
2017	Provides services to public	42	33	16	7	2	0	0	75	9	110
2017	Does not provide services to public	43	34	13	4	4	1	0	78	9	254
2014	Provides services to public	48	27	12	6	6	1	0	75	12	97
2014	Does not provide services to public	44	35	12	6	2	0	0	80	8	211
2011	Provides services to public	43	37	6	11	3	0	0	80	14	107
2011	Does not provide services to public	45	37	8	6	3	2	0	83	9	191

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	24	19	4	3	4	0	73	7	114
2019	Does not provide services to public	39	33	13	6	5	3	1	75	11	242
2018	Provides services to public	41	33	10	8	6	2	0	75	15	102
2018	Does not provide services to public	42	33	13	6	3	3	1	77	9	225
2017	Provides services to public	44	33	14	4	6	0	0	76	10	110
2017	Does not provide services to public	48	29	11	3	4	4	0	81	8	254
2014	Provides services to public	48	22	17	5	4	4	0	73	9	97
2014	Does not provide services to public	45	31	10	5	3	4	1	81	8	210

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	28	9	6	2	1	82	9	114
2019	Does not provide services to public	52	32	6	6	3	0	84	10	244
2018	Provides services to public	53	31	7	5	4	0	84	8	102
2018	Does not provide services to public	48	35	7	8	3	0	83	10	225
2017	Provides services to public	45	33	12	5	5	0	78	10	110
2017	Does not provide services to public	53	31	6	7	3	0	84	10	254
2014	Provides services to public	49	29	8	5	9	0	78	14	97
2014	Does not provide services to public	57	31	6	4	2	0	88	6	211
2011	Provides services to public	51	32	6	4	6	0	83	11	107
2011	Does not provide services to public	59	25	7	5	4	0	84	10	191
2008	Provides services to public	45	31	8	10	6	0	76	16	111
2008	Does not provide services to public	49	35	8	6	3	0	84	9	158

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	23	10	14	4	1	72	18	116
2019	Does not provide services to public	41	32	12	9	5	0	74	14	243
2018	Provides services to public	45	25	13	10	7	0	70	17	101
2018	Does not provide services to public	41	30	14	8	6	1	71	15	225
2017	Provides services to public	36	31	13	13	7	0	67	20	111
2017	Does not provide services to public	43	26	19	5	6	0	69	12	252
2014	Provides services to public	31	35	13	14	7	0	66	21	96
2014	Does not provide services to public	39	34	14	4	7	1	74	12	211
2011	Provides services to public	41	28	17	6	7	0	70	13	107
2011	Does not provide services to public	48	29	9	7	6	1	78	13	192

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	19	14	15	3	1	68	18	115
2019	Does not provide services to public	41	35	12	7	6	0	76	12	244
2018	Provides services to public	42	31	13	7	6	0	73	13	101
2018	Does not provide services to public	41	35	10	7	6	1	77	13	223
2017	Provides services to public	34	35	13	14	5	0	69	19	111
2017	Does not provide services to public	42	31	13	5	6	1	75	12	254
2014	Provides services to public	34	37	14	10	5	0	71	15	97
2014	Does not provide services to public	39	38	12	6	5	0	77	11	211
2011	Provides services to public	43	30	14	6	6	0	73	12	107
2011	Does not provide services to public	47	33	7	7	6	0	81	12	192
2008	Provides services to public	41	32	12	11	3	1	75	14	111
2008	Does not provide services to public	47	34	9	6	4	0	80	10	158

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	15	18	12	6	5	2	60	20	115
2019	Does not provide services to public	40	25	15	8	8	3	0	67	16	245
2018	Provides services to public	37	30	14	11	6	0	1	68	18	101
2018	Does not provide services to public	36	23	20	7	8	5	2	63	17	225
2017	Provides services to public	33	23	19	10	11	5	0	58	22	111
2017	Does not provide services to public	40	24	12	12	7	3	2	67	20	252
2014	Provides services to public	42	23	10	14	8	3	0	67	23	97
2014	Does not provide services to public	39	26	12	10	8	3	1	68	19	211
2011	Provides services to public	42	22	21	3	9	2	1	66	13	107
2011	Does not provide services to public	45	22	14	8	6	4	1	71	15	192
2008	Provides services to public	36	23	5	14	7	9	5	69	24	111
2008	Does not provide services to public	39	27	14	8	8	4	0	70	16	158

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	27	33	40	115
2019	Does not provide services to public	24	41	35	245
2018	Provides services to public	27	32	41	102
2018	Does not provide services to public	23	38	40	226
2017	Provides services to public	27	36	37	111
2017	Does not provide services to public	25	39	36	252
2014	Provides services to public	25	42	33	97
2014	Does not provide services to public	24	40	36	211
2011	Provides services to public	36	37	27	107
2011	Does not provide services to public	27	45	28	192

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	14	23	44	6	11	3	32
2019	Does not provide services to public	22	13	45	2	10	7	59
2018	Provides services to public	17	9	47	8	9	12	28
2018	Does not provide services to public	21	11	43	5	8	11	54
2017	Provides services to public	30	13	32	5	11	8	28
2017	Does not provide services to public	23	13	43	7	8	6	63
2014	Provides services to public	4	21	53	8	9999	13	24
2014	Does not provide services to public	23	18	45	4	9999	10	53
2011	Provides services to public	18	20	35	10	9999	18	40
2011	Does not provide services to public	26	25	33	3	9999	12	55

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	34	14	3	3	2	8	78	6	114
2019	Does not provide services to public	36	39	8	7	1	1	7	82	9	245

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	25	7	4	1	6	7	87	5	115
2019	Does not provide services to public	54	23	8	1	3	4	8	87	4	244

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	116
2019	Does not provide services to public	8	92	244
2018	Provides services to public	22	78	102
2018	Does not provide services to public	11	89	224

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	14
2019	Does not provide services to public	37	63	20
2018	Provides services to public	79	21	23
2018	Does not provide services to public	58	42	26

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	14
2019	Does not provide services to public	0	100	20

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	14
2019	Does not provide services to public	100	20
2018	Provides services to public	100	23
2018	Does not provide services to public	100	26

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	14
2019	Does not provide services to public	0	100	20

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	14
2019	Does not provide services to public	0	100	20

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	14
2019	Does not provide services to public	26	74	20
2018	Provides services to public	27	73	23
2018	Does not provide services to public	28	72	27

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	14
2019	Does not provide services to public	56	44	20
2018	Provides services to public	33	67	23
2018	Does not provide services to public	52	48	27

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	14
2019	Does not provide services to public	42	58	20
2018	Provides services to public	24	76	23
2018	Does not provide services to public	44	56	27

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	14
2019	Does not provide services to public	50	50	20
2018	Provides services to public	51	49	23
2018	Does not provide services to public	58	42	27

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	14
2019	Does not provide services to public	36	64	20
2018	Provides services to public	44	56	23
2018	Does not provide services to public	63	37	27

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	14
2019	Does not provide services to public	100	20
2018	Provides services to public	100	23
2018	Does not provide services to public	100	27

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	65	35	14
2019	Does not provide services to public	61	39	20
2018	Provides services to public	42	58	23
2018	Does not provide services to public	60	40	27

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	14
2019	Does not provide services to public	46	54	20
2018	Provides services to public	54	46	22
2018	Does not provide services to public	65	35	27

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	14
2019	Does not provide services to public	29	71	20
2018	Provides services to public	34	66	22
2018	Does not provide services to public	18	82	27

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	115
2019	Does not provide services to public	15	85	245

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	14	16	10	7	29	5	50	26	116
2019	Does not provide services to public	21	15	16	5	5	32	6	58	16	245
2018	Provides services to public	10	28	23	14	9	13	3	46	27	100
2018	Does not provide services to public	17	18	24	7	6	23	6	49	17	224
2017	Provides services to public	16	24	21	8	15	12	4	48	27	111
2017	Does not provide services to public	24	12	18	10	9	23	5	50	25	254
2014	Provides services to public	23	12	16	9	15	19	5	46	32	97
2014	Does not provide services to public	16	24	21	7	8	19	5	53	20	211

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	21	15	7	6	10	0	69	14	116
2019	Does not provide services to public	39	28	15	6	5	6	1	72	12	244
2018	Provides services to public	26	37	15	7	9	5	0	67	17	101
2018	Does not provide services to public	33	28	19	7	5	6	2	66	13	224
2017	Provides services to public	30	30	17	8	13	2	1	61	21	111
2017	Does not provide services to public	35	27	18	9	5	5	2	66	15	252
2014	Provides services to public	29	20	22	8	10	10	1	55	21	97
2014	Does not provide services to public	31	28	19	7	8	8	0	63	16	211
2011	Provides services to public	40	32	13	9	4	2	0	73	13	107
2011	Does not provide services to public	41	30	13	6	5	5	0	75	11	192

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	115
2019	Does not provide services to public	5	95	245
2018	Provides services to public	15	85	99
2018	Does not provide services to public	6	94	224

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	115
2019	Does not provide services to public	7	93	243

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	10	23	3	4	28	4	55	11	116
2019	Does not provide services to public	22	15	18	2	3	34	5	62	8	244
2018	Provides services to public	17	19	28	9	5	16	6	46	17	102
2018	Does not provide services to public	21	13	27	3	3	27	7	51	8	226
2017	Provides services to public	21	24	19	1	11	21	3	60	15	111
2017	Does not provide services to public	26	12	20	4	4	27	7	58	12	254
2014	Provides services to public	20	16	21	7	5	25	7	52	17	97
2014	Does not provide services to public	17	17	24	3	3	27	9	53	9	211

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	17	18	4	3	11	0	72	8	116
2019	Does not provide services to public	40	29	17	2	3	8	1	76	6	243
2018	Provides services to public	32	31	16	7	6	7	2	68	14	102
2018	Does not provide services to public	36	26	22	4	3	8	1	68	8	226
2017	Provides services to public	39	29	14	3	9	6	0	72	13	111
2017	Does not provide services to public	41	24	17	3	4	9	2	73	8	254
2014	Provides services to public	30	25	23	7	4	9	1	62	12	96
2014	Does not provide services to public	32	26	19	4	2	14	3	69	8	210
2011	Provides services to public	41	33	17	3	2	4	0	78	5	106
2011	Does not provide services to public	48	28	12	4	2	7	0	81	6	192

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	24	22	8	20	0	1	50	28	116
2019	Does not provide services to public	21	30	17	12	18	1	2	52	31	245
2018	Provides services to public	23	22	25	15	15	0	0	45	30	102
2018	Does not provide services to public	25	24	18	16	16	0	1	49	33	225
2017	Provides services to public	33	22	20	13	10	1	1	56	24	111
2017	Does not provide services to public	26	24	17	12	15	1	5	53	29	254

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	28	24	13	12	0	0	51	25	115
2019	Does not provide services to public	13	27	29	16	14	0	1	40	31	245
2018	Provides services to public	14	21	36	15	14	0	0	36	28	102
2018	Does not provide services to public	12	27	20	20	18	1	1	40	39	225
2017	Provides services to public	16	24	26	18	16	0	0	40	34	110
2017	Does not provide services to public	13	28	25	15	17	0	2	42	32	254

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	32	14	8	8	0	2	68	17	114
2019	Does not provide services to public	27	31	23	9	9	0	1	59	18	245
2018	Provides services to public	25	27	30	8	7	0	2	53	16	101
2018	Does not provide services to public	23	32	21	16	7	1	1	55	24	224
2017	Provides services to public	26	33	22	14	4	0	1	59	18	109
2017	Does not provide services to public	24	32	21	10	7	1	5	60	18	254

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	28	21	13	8	1	1	58	21	115
2019	Does not provide services to public	22	23	20	18	14	1	1	47	33	243
2018	Provides services to public	14	25	23	21	17	0	0	40	38	101
2018	Does not provide services to public	19	20	22	14	23	1	0	40	37	223
2017	Provides services to public	22	26	14	16	20	0	1	48	37	110
2017	Does not provide services to public	16	23	24	16	18	1	3	40	35	253

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	22	12	3	5	1	8	79	8	116
2019	Does not provide services to public	43	27	13	6	6	1	5	74	13	243
2018	Provides services to public	37	23	22	5	5	1	6	65	11	102
2018	Does not provide services to public	46	20	12	8	5	2	7	72	15	224
2017	Provides services to public	46	13	15	8	6	0	12	67	16	110
2017	Does not provide services to public	42	17	16	4	6	1	15	69	12	254

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	25	16	7	5	1	0	71	12	114
2019	Does not provide services to public	27	34	21	11	7	0	1	61	18	244
2018	Provides services to public	27	21	34	9	10	0	0	48	18	102
2018	Does not provide services to public	30	26	20	16	8	1	0	57	24	224
2017	Provides services to public	30	31	24	14	1	0	0	61	15	111
2017	Does not provide services to public	29	28	24	8	8	0	3	59	17	254

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	35	21	5	7	1	0	66	12	116
2019	Does not provide services to public	36	29	18	8	6	1	2	68	14	242
2018	Provides services to public	27	35	17	12	5	1	3	64	18	101
2018	Does not provide services to public	30	31	19	9	8	2	0	63	18	225
2017	Provides services to public	30	33	21	8	5	0	3	64	13	111
2017	Does not provide services to public	32	30	17	9	5	3	4	67	15	253

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	35	14	9	6	1	0	70	15	116
2019	Does not provide services to public	28	34	21	10	7	0	1	62	17	243
2018	Provides services to public	26	33	18	14	8	0	0	59	23	100
2018	Does not provide services to public	28	32	21	10	6	2	1	62	17	225
2017	Provides services to public	23	31	24	12	10	0	1	54	21	111
2017	Does not provide services to public	26	36	18	10	5	2	3	66	15	254

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	29	15	9	3	1	0	73	12	114
2019	Does not provide services to public	40	28	18	8	5	1	1	68	13	243
2018	Provides services to public	34	30	24	6	3	0	3	66	9	101
2018	Does not provide services to public	37	31	20	6	4	1	1	70	10	223
2017	Provides services to public	35	27	23	10	3	0	1	63	14	108
2017	Does not provide services to public	37	35	10	8	5	0	4	76	13	254

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	19	15	8	8	0	0	69	16	116
2019	Does not provide services to public	49	24	12	7	6	2	1	74	14	241

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	24	22	6	5	1	2	66	12	116
2019	Does not provide services to public	29	34	19	10	6	1	1	64	16	244
2018	Provides services to public	25	37	25	4	8	0	1	62	12	101
2018	Does not provide services to public	25	34	23	10	6	0	1	60	16	225
2017	Provides services to public	31	31	19	14	5	0	0	62	20	111
2017	Does not provide services to public	31	30	18	9	6	2	4	64	16	254

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	20	14	2	2	1	3	81	5	116
2019	Does not provide services to public	55	28	7	4	4	0	1	85	8	244
2018	Provides services to public	54	20	10	7	6	0	4	77	13	100
2018	Does not provide services to public	54	25	12	2	3	0	2	82	5	224
2017	Provides services to public	49	17	19	6	6	1	2	68	12	111
2017	Does not provide services to public	52	24	12	5	2	0	4	79	8	252

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	14	3	1	3	1	10	93	4	115
2019	Does not provide services to public	69	15	4	3	3	0	5	89	6	241
2018	Provides services to public	70	12	7	0	3	0	8	89	3	101
2018	Does not provide services to public	71	17	4	1	1	2	5	94	2	225

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	9	7	2	4	3	2	87	6	116
2019	Does not provide services to public	76	9	5	3	4	1	2	88	8	241
2018	Provides services to public	59	13	12	2	11	1	2	74	13	101
2018	Does not provide services to public	70	11	6	3	3	2	4	87	7	225
2017	Provides services to public	67	10	9	7	5	1	2	79	12	111
2017	Does not provide services to public	71	10	8	3	3	2	4	86	6	253

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	22	16	3	1	0	2	80	4	116
2019	Does not provide services to public	55	30	7	3	3	0	2	87	6	241
2018	Provides services to public	51	20	13	5	8	0	4	73	13	102
2018	Does not provide services to public	50	32	9	5	3	0	1	83	8	223
2017	Provides services to public	48	28	13	8	1	1	1	78	9	111
2017	Does not provide services to public	49	29	11	4	4	0	3	81	8	253

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	16	9	6	3	0	4	81	10	115
2019	Does not provide services to public	56	21	11	6	4	0	1	78	10	240
2018	Provides services to public	55	14	11	6	9	0	6	73	16	102
2018	Does not provide services to public	56	21	10	6	5	0	1	79	11	221
2017	Provides services to public	62	14	10	8	3	2	1	78	12	109
2017	Does not provide services to public	58	21	8	6	3	1	3	82	10	253

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	7	4	1	0	0	22	93	1	113
2019	Does not provide services to public	52	14	5	2	0	1	25	90	3	238
2018	Provides services to public	51	9	10	2	1	0	27	82	4	101
2018	Does not provide services to public	52	8	3	2	0	0	34	92	3	222
2017	Provides services to public	52	10	2	3	0	2	31	92	5	111
2017	Does not provide services to public	55	10	3	0	1	0	31	95	1	250

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	18	13	1	2	0	3	85	3	115
2019	Does not provide services to public	69	21	5	1	0	0	4	94	1	241
2018	Provides services to public	50	23	11	4	5	1	5	79	9	102
2018	Does not provide services to public	66	22	4	1	0	1	6	95	1	224
2017	Provides services to public	65	21	10	2	0	0	3	88	2	110
2017	Does not provide services to public	67	18	4	1	1	0	9	93	2	253

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	15	4	1	6	2	5	89	7	116
2019	Does not provide services to public	72	16	3	3	3	0	2	90	6	240
2018	Provides services to public	55	13	13	5	9	0	5	71	16	102
2018	Does not provide services to public	69	12	4	4	6	0	5	86	10	224
2017	Provides services to public	52	17	17	6	6	0	2	71	12	110
2017	Does not provide services to public	64	14	5	5	6	0	6	83	12	253

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	30	10	1	1	0	2	89	2	116
2019	Does not provide services to public	45	35	14	2	2	0	1	82	4	241
2018	Provides services to public	43	33	16	1	3	1	4	80	4	102
2018	Does not provide services to public	45	33	15	3	2	0	2	80	5	223
2017	Provides services to public	62	26	8	2	0	0	2	90	2	111
2017	Does not provide services to public	50	28	12	3	1	0	5	83	4	252

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	33	30	10	2	0	0	57	12	116
2019	Does not provide services to public	15	31	32	17	3	0	0	47	21	245
2018	Provides services to public	11	28	41	10	10	0	0	40	20	101
2018	Does not provide services to public	15	29	33	14	7	1	1	45	21	226
2017	Provides services to public	8	28	42	16	4	1	1	37	20	111
2017	Does not provide services to public	12	31	39	11	6	0	0	43	17	254

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	13	46	22	13	0	0	34	20	116
2019	Does not provide services to public	14	21	34	21	9	0	0	30	36	242
2018	Provides services to public	11	21	48	14	7	0	0	21	31	99
2018	Does not provide services to public	9	30	32	20	8	0	1	28	40	222
2017	Provides services to public	10	20	43	18	7	1	2	26	30	110
2017	Does not provide services to public	11	19	37	22	9	0	1	32	30	254

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	25	17	9	3	0	72	12	115
2019	Does not provide services to public	39	34	15	7	4	0	74	11	245
2018	Provides services to public	42	38	8	8	3	2	81	11	100
2018	Does not provide services to public	46	36	11	6	1	0	82	7	223
2017	Provides services to public	41	34	16	6	4	0	75	9	111
2017	Does not provide services to public	37	44	9	6	3	2	82	9	254

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	28	16	16	8	1	1	60	24	116
2019	Does not provide services to public	29	32	13	16	9	1	0	61	25	244
2018	Provides services to public	24	34	15	16	11	0	0	58	27	98
2018	Does not provide services to public	31	30	17	10	11	1	0	62	21	224
2017	Provides services to public	16	37	16	17	10	4	0	55	29	110
2017	Does not provide services to public	22	38	17	11	10	2	1	61	21	254

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	116
2019	Does not provide services to public	17	83	244
2017	Provides services to public	23	77	111
2017	Does not provide services to public	25	75	253
2014	Provides services to public	19	81	97
2014	Does not provide services to public	17	83	210

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	92	8	22
2019	Does not provide services to public	90	10	41
2017	Provides services to public	76	24	25
2017	Does not provide services to public	79	21	63
2014	Provides services to public	66	34	18
2014	Does not provide services to public	78	22	36

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	15	0	25	6	69	31	20
2019	Does not provide services to public	44	33	8	8	6	78	14	36
2017	Provides services to public	39	47	5	5	5	86	10	18
2017	Does not provide services to public	65	25	0	10	0	90	10	49
2014	Provides services to public	51	16	8	18	7	67	25	12
2014	Does not provide services to public	41	41	15	3	0	81	3	28

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	30	28	7	14	1	0	20	80	116
2019	Does not provide services to public	22	30	22	10	13	2	1	23	77	245
2018	Provides services to public	29	32	17	8	14	0	0	29	71	102
2018	Does not provide services to public	34	26	20	10	9	0	1	35	65	225
2017	Provides services to public	34	28	17	11	7	1	2	35	65	111
2017	Does not provide services to public	32	22	19	10	12	3	2	34	66	253

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	70	30	92
2019	Does not provide services to public	71	29	184

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	92
2019	Does not provide services to public	33	67	182
2018	Provides services to public	40	60	69
2018	Does not provide services to public	34	66	147

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	30	20	13	14	2	2	51	28	92
2019	Does not provide services to public	20	28	17	12	17	2	4	51	31	184
2018	Provides services to public	20	30	11	14	16	1	9	55	32	71
2018	Does not provide services to public	21	28	16	16	11	1	8	53	29	147
2017	Provides services to public	18	18	21	14	10	4	15	45	30	69
2017	Does not provide services to public	23	28	12	11	17	2	7	56	30	159

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	12	19	23	33	5	3	19	61	92
2019	Does not provide services to public	8	14	17	15	34	5	7	25	56	184
2018	Provides services to public	4	12	13	22	31	6	12	19	65	71
2018	Does not provide services to public	2	9	12	23	43	6	5	13	74	146
2017	Provides services to public	4	7	17	8	38	4	22	15	62	69
2017	Does not provide services to public	2	7	14	15	47	4	11	11	73	161

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	15	9	13	10	3	11	62	27	115
2019	Does not provide services to public	40	18	13	11	10	0	8	63	22	243
2018	Provides services to public	47	12	11	10	10	0	10	66	22	101
2018	Does not provide services to public	39	18	14	13	11	0	5	60	25	226

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Parole Board of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment