2019 Public Service Employee Survey Results for Canada Economic Development for Quebec Regions by Question 102. In which province or territory do you work?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 50 43 0 0 7 0 0 93 7 12
2019 Quebec (excluding National Capital Region) 43 46 6 4 2 0 0 88 5 222
2017 National Capital Region 69 31 0 0 0 0 0 100 0 15
2017 Quebec (excluding National Capital Region) 37 47 8 6 2 0 0 84 8 259
2014 National Capital Region 36 42 12 0 10 0 0 78 10 17
2014 Quebec (excluding National Capital Region) 35 46 7 10 2 0 0 81 12 240

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 52 24 8 8 8 0 0 75 16 12
2019 Quebec (excluding National Capital Region) 63 27 3 6 1 0 0 90 7 223
2017 National Capital Region 62 26 0 12 0 0 0 88 12 15
2017 Quebec (excluding National Capital Region) 55 34 4 6 0 0 0 90 6 259
2014 National Capital Region 49 34 16 0 0 0 0 84 0 17
2014 Quebec (excluding National Capital Region) 67 27 3 2 0 0 0 95 2 240

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 43 33 8 7 8 0 0 77 15 12
2019 Quebec (excluding National Capital Region) 43 34 8 10 5 0 0 77 14 222
2017 National Capital Region 50 31 6 0 13 0 0 81 13 15
2017 Quebec (excluding National Capital Region) 42 32 10 11 5 0 0 75 16 259
2014 National Capital Region 36 51 0 6 6 0 0 88 12 17
2014 Quebec (excluding National Capital Region) 44 36 8 7 5 0 0 81 12 240

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 25 57 9 9 0 0 0 82 9 12
2019 Quebec (excluding National Capital Region) 27 48 12 11 2 0 0 74 14 222
2018 National Capital Region 21 57 8 14 0 0 0 77 14 14
2018 Quebec (excluding National Capital Region) 22 55 12 9 1 0 0 77 10 210
2017 National Capital Region 39 55 0 0 6 0 0 94 6 15
2017 Quebec (excluding National Capital Region) 28 49 13 8 3 0 0 76 11 259
2014 National Capital Region 30 64 0 5 0 0 0 95 5 17
2014 Quebec (excluding National Capital Region) 33 41 16 9 1 0 1 74 10 240

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 59 33 0 0 8 0 0 92 8 12
2019 Quebec (excluding National Capital Region) 45 37 11 5 1 0 0 83 6 220
2017 National Capital Region 64 14 7 16 0 0 0 78 16 14
2017 Quebec (excluding National Capital Region) 46 43 4 5 1 0 0 90 6 256
2014 National Capital Region 47 41 6 6 0 0 0 88 6 17
2014 Quebec (excluding National Capital Region) 45 38 12 4 0 0 0 83 5 239

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 50 0 9 0 0 0 91 9 12
2019 Quebec (excluding National Capital Region) 39 38 12 6 4 0 0 77 11 222
2018 National Capital Region 29 48 6 8 8 0 0 77 16 14
2018 Quebec (excluding National Capital Region) 34 45 12 6 2 0 1 80 8 208
2017 National Capital Region 30 56 0 14 0 0 0 86 14 14
2017 Quebec (excluding National Capital Region) 33 37 16 10 4 0 1 70 13 259
2014 National Capital Region 23 34 18 12 12 0 0 57 25 17
2014 Quebec (excluding National Capital Region) 29 40 18 9 2 1 2 71 11 240

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 34 66 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 32 49 10 6 3 0 0 81 9 223
2018 National Capital Region 41 59 0 0 0 0 0 100 0 14
2018 Quebec (excluding National Capital Region) 29 46 17 6 2 0 0 76 8 207
2017 National Capital Region 52 36 0 12 0 0 0 88 12 15
2017 Quebec (excluding National Capital Region) 35 43 14 7 1 0 0 77 8 259
2014 National Capital Region 24 65 11 0 0 0 0 89 0 17
2014 Quebec (excluding National Capital Region) 24 54 13 6 4 0 0 77 10 240

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 25 57 18 0 0 0 0 82 0 12
2019 Quebec (excluding National Capital Region) 24 48 16 9 4 0 0 72 13 223
2018 National Capital Region 29 58 6 6 0 0 0 87 6 14
2018 Quebec (excluding National Capital Region) 28 33 27 10 2 0 0 61 12 207
2017 National Capital Region 39 36 13 12 0 0 0 75 12 15
2017 Quebec (excluding National Capital Region) 24 38 18 14 7 0 0 62 21 259
2014 National Capital Region 17 47 12 12 11 0 0 65 24 17
2014 Quebec (excluding National Capital Region) 21 38 22 10 8 0 1 59 18 239

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 67 17 16 0 0 0 67 16 12
2019 Quebec (excluding National Capital Region) 16 57 16 7 4 0 0 73 11 222
2018 National Capital Region 0 92 8 0 0 0 0 92 0 14
2018 Quebec (excluding National Capital Region) 23 49 17 10 1 0 0 72 11 209
2017 National Capital Region 33 31 29 6 0 0 0 64 6 15
2017 Quebec (excluding National Capital Region) 25 45 15 12 3 0 0 70 15 259

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 67 8 8 0 0 0 84 8 12
2019 Quebec (excluding National Capital Region) 32 51 12 4 2 0 0 82 6 223
2018 National Capital Region 36 64 0 0 0 0 0 100 0 13
2018 Quebec (excluding National Capital Region) 34 50 12 4 0 0 0 84 4 209
2017 National Capital Region 46 42 12 0 0 0 0 88 0 15
2017 Quebec (excluding National Capital Region) 36 45 13 3 3 0 0 81 6 258
2014 National Capital Region 29 59 12 0 0 0 0 88 0 17
2014 Quebec (excluding National Capital Region) 34 46 13 4 3 1 0 80 7 238

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 33 34 33 0 0 0 0 67 0 12
2019 Quebec (excluding National Capital Region) 26 43 17 12 3 0 0 68 15 222
2018 National Capital Region 21 64 8 0 6 0 0 85 6 14
2018 Quebec (excluding National Capital Region) 26 43 20 9 1 0 0 69 11 209
2017 National Capital Region 33 48 0 19 0 0 0 81 19 15
2017 Quebec (excluding National Capital Region) 28 37 15 14 6 0 0 65 20 259

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 58 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 40 44 10 4 1 0 0 85 5 223
2018 National Capital Region 40 52 8 0 0 0 0 92 0 14
2018 Quebec (excluding National Capital Region) 42 45 9 4 0 0 0 87 4 206
2017 National Capital Region 52 42 6 0 0 0 0 94 0 15
2017 Quebec (excluding National Capital Region) 43 43 9 3 1 0 0 86 4 256
2014 National Capital Region 36 58 6 0 0 0 0 94 0 17
2014 Quebec (excluding National Capital Region) 45 40 10 3 2 0 0 85 5 240

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 25 49 18 8 0 0 0 74 8 12
2019 Quebec (excluding National Capital Region) 19 48 15 14 4 0 0 67 18 222
2018 National Capital Region 16 62 16 7 0 0 0 78 7 13
2018 Quebec (excluding National Capital Region) 24 39 21 13 2 0 1 64 15 209
2017 National Capital Region 33 48 12 0 6 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 24 37 19 15 5 0 0 61 20 256
2014 National Capital Region 17 60 6 17 0 0 0 77 17 17
2014 Quebec (excluding National Capital Region) 20 42 19 12 7 0 0 62 18 239

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 24 25 9 0 0 0 66 9 12
2019 Quebec (excluding National Capital Region) 25 43 16 10 5 0 0 68 15 223
2018 National Capital Region 23 43 15 13 6 0 0 66 19 14
2018 Quebec (excluding National Capital Region) 28 41 16 14 2 0 0 69 16 207
2017 National Capital Region 39 31 23 0 6 0 0 70 6 15
2017 Quebec (excluding National Capital Region) 26 41 17 11 5 0 0 67 16 256
2014 National Capital Region 18 35 23 12 12 0 0 53 25 17
2014 Quebec (excluding National Capital Region) 25 36 18 16 5 0 0 61 21 240

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 58 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 21 54 16 7 2 0 0 75 9 217
2018 National Capital Region 8 83 8 0 0 0 0 92 0 14
2018 Quebec (excluding National Capital Region) 23 42 22 12 1 0 0 65 13 209
2017 National Capital Region 27 54 13 0 6 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 26 44 18 9 2 0 0 70 11 255
2014 National Capital Region 17 25 39 6 12 0 0 42 19 17
2014 Quebec (excluding National Capital Region) 26 44 19 7 3 0 1 70 11 240

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 58 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 34 49 10 4 2 0 0 83 6 222
2018 National Capital Region 27 73 0 0 0 0 0 100 0 14
2018 Quebec (excluding National Capital Region) 30 49 15 5 0 0 0 80 5 208
2017 National Capital Region 52 29 12 6 0 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 37 39 17 6 1 0 0 76 7 255
2014 National Capital Region 29 58 0 6 6 0 0 88 12 17
2014 Quebec (excluding National Capital Region) 29 54 9 6 2 0 0 83 8 239

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 25 26 7 0 0 0 67 7 12
2019 Quebec (excluding National Capital Region) 33 39 12 10 6 0 0 71 16 220
2018 National Capital Region 50 21 13 8 8 0 0 71 16 14
2018 Quebec (excluding National Capital Region) 38 33 21 6 2 0 0 71 8 210
2017 National Capital Region 40 48 6 6 0 0 0 88 6 15
2017 Quebec (excluding National Capital Region) 35 38 15 8 4 0 0 73 12 259
2014 National Capital Region 22 40 31 6 0 0 0 62 6 17
2014 Quebec (excluding National Capital Region) 36 36 17 7 3 0 0 72 11 240

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 40 34 9 9 0 0 18 48 12
2019 Quebec (excluding National Capital Region) 16 36 36 9 3 0 0 12 52 223
2018 National Capital Region 8 23 50 13 6 0 0 19 31 14
2018 Quebec (excluding National Capital Region) 11 40 36 9 2 1 1 11 52 210
2017 National Capital Region 0 0 81 6 7 0 6 14 0 15
2017 Quebec (excluding National Capital Region) 7 33 40 11 7 0 1 18 41 259
2014 National Capital Region 22 18 25 23 12 0 0 35 40 17
2014 Quebec (excluding National Capital Region) 11 36 35 13 2 0 1 16 48 240

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 17 25 42 16 0 0 58 17 12
2019 Quebec (excluding National Capital Region) 10 25 31 22 9 2 0 31 36 222
2018 National Capital Region 0 21 58 15 6 0 0 21 21 14
2018 Quebec (excluding National Capital Region) 11 22 37 20 7 2 1 28 34 210
2017 National Capital Region 0 12 49 19 13 0 6 34 13 15
2017 Quebec (excluding National Capital Region) 8 22 30 25 12 2 2 38 31 258
2014 National Capital Region 10 31 17 31 11 0 0 42 41 17
2014 Quebec (excluding National Capital Region) 11 27 39 14 6 1 2 21 39 239

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 18 26 40 8 9 0 0 17 43 12
2019 Quebec (excluding National Capital Region) 29 27 26 15 3 0 1 18 56 223
2018 National Capital Region 13 41 31 0 15 0 0 15 54 14
2018 Quebec (excluding National Capital Region) 32 29 22 11 4 0 2 15 62 210
2017 National Capital Region 19 24 25 12 7 8 6 22 49 15
2017 Quebec (excluding National Capital Region) 33 31 25 7 3 0 0 11 64 259
2014 National Capital Region 34 30 12 24 0 0 0 24 64 17
2014 Quebec (excluding National Capital Region) 36 32 20 7 2 0 2 9 70 240

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 32 59 9 0 0 0 9 32 12
2019 Quebec (excluding National Capital Region) 15 31 37 11 5 0 0 16 46 223
2018 National Capital Region 0 37 21 36 6 0 0 42 37 14
2018 Quebec (excluding National Capital Region) 11 30 43 13 1 0 1 15 42 209
2017 National Capital Region 6 6 48 13 13 8 6 30 14 15
2017 Quebec (excluding National Capital Region) 12 30 36 18 3 0 0 21 43 259
2014 National Capital Region 5 47 36 6 6 0 0 12 52 17
2014 Quebec (excluding National Capital Region) 9 24 40 22 4 1 0 26 33 240

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 15 42 17 17 9 0 0 26 57 12
2019 Quebec (excluding National Capital Region) 22 32 24 12 7 1 2 20 56 223
2018 National Capital Region 16 27 29 15 6 0 6 22 46 14
2018 Quebec (excluding National Capital Region) 19 35 29 11 5 0 1 16 55 209
2017 National Capital Region 25 19 20 13 18 0 6 33 46 15
2017 Quebec (excluding National Capital Region) 20 26 29 15 7 1 2 22 47 256
2014 National Capital Region 22 38 35 6 0 0 0 6 60 17
2014 Quebec (excluding National Capital Region) 27 32 26 6 6 1 1 13 61 240

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 23 17 34 26 0 0 60 23 12
2019 Quebec (excluding National Capital Region) 14 25 26 16 14 2 3 32 40 223
2018 National Capital Region 0 21 43 15 21 0 0 36 21 14
2018 Quebec (excluding National Capital Region) 13 26 25 25 8 1 2 34 40 210
2017 National Capital Region 18 6 19 44 7 0 6 54 26 15
2017 Quebec (excluding National Capital Region) 10 23 22 25 14 2 3 42 35 259
2014 National Capital Region 5 6 43 41 6 0 0 46 11 17
2014 Quebec (excluding National Capital Region) 12 27 27 16 12 2 3 30 41 238

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 34 50 7 9 0 0 16 34 12
2019 Quebec (excluding National Capital Region) 13 27 35 17 4 2 1 22 42 222
2018 National Capital Region 6 8 57 17 13 0 0 29 14 14
2018 Quebec (excluding National Capital Region) 19 30 34 9 4 2 3 13 51 210
2017 National Capital Region 13 6 36 12 13 8 12 32 24 15
2017 Quebec (excluding National Capital Region) 16 30 35 9 6 2 2 16 48 258
2014 National Capital Region 17 47 30 6 0 0 0 6 64 17
2014 Quebec (excluding National Capital Region) 19 30 35 10 3 2 1 13 51 240

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 7 59 17 18 0 0 35 7 12
2019 Quebec (excluding National Capital Region) 4 15 35 33 12 1 0 46 19 223
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 75 8 9 0 8 0 0 83 8 12
2019 Quebec (excluding National Capital Region) 75 19 3 2 0 0 0 94 3 221
2017 National Capital Region 49 38 6 6 0 0 0 88 6 15
2017 Quebec (excluding National Capital Region) 76 18 2 3 0 0 0 95 3 259
2014 National Capital Region 53 42 6 0 0 0 0 94 0 17
2014 Quebec (excluding National Capital Region) 82 14 2 2 0 0 0 96 2 240

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 23 43 9 25 0 0 0 66 25 12
2019 Quebec (excluding National Capital Region) 28 36 13 9 5 7 2 71 15 223
2018 National Capital Region 16 46 8 15 6 0 8 68 23 14
2018 Quebec (excluding National Capital Region) 18 44 17 8 4 5 3 68 13 209
2017 National Capital Region 33 36 6 6 6 0 12 79 14 15
2017 Quebec (excluding National Capital Region) 31 30 15 10 7 4 3 65 18 259
2014 National Capital Region 17 18 12 18 19 6 11 42 44 17
2014 Quebec (excluding National Capital Region) 29 31 17 7 6 4 5 66 15 240

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 43 28 10 19 0 0 0 72 19 11
2019 Quebec (excluding National Capital Region) 53 33 5 6 1 1 0 87 8 223
2018 National Capital Region 31 48 0 21 0 0 0 79 21 14
2018 Quebec (excluding National Capital Region) 50 36 8 4 2 0 0 86 6 209
2017 National Capital Region 49 31 6 14 0 0 0 80 14 15
2017 Quebec (excluding National Capital Region) 47 33 9 6 4 1 0 81 10 259
2014 National Capital Region 16 48 10 13 12 0 0 65 25 17
2014 Quebec (excluding National Capital Region) 50 33 11 4 2 0 0 83 6 240

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 48 18 26 8 0 0 0 66 8 12
2019 Quebec (excluding National Capital Region) 54 36 7 2 0 0 0 91 3 222
2018 National Capital Region 52 36 6 6 0 0 0 87 6 14
2018 Quebec (excluding National Capital Region) 50 40 5 4 1 0 0 90 5 210
2017 National Capital Region 81 12 6 0 0 0 0 94 0 15
2017 Quebec (excluding National Capital Region) 43 43 8 5 1 0 0 86 6 259
2014 National Capital Region 11 59 5 19 6 0 0 70 25 17
2014 Quebec (excluding National Capital Region) 45 44 7 3 1 0 0 89 4 240

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 48 34 18 0 0 0 0 82 0 12
2019 Quebec (excluding National Capital Region) 43 44 9 2 2 0 0 87 4 222
2018 National Capital Region 37 50 6 6 0 0 0 87 6 14
2018 Quebec (excluding National Capital Region) 37 46 14 3 0 0 0 83 3 210
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 65 26 9 0 0 0 0 91 0 12
2019 Quebec (excluding National Capital Region) 52 31 9 3 1 1 2 86 4 223

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 49 9 0 0 0 0 91 0 12
2019 Quebec (excluding National Capital Region) 36 42 12 6 3 0 0 79 9 222
2018 National Capital Region 44 43 0 13 0 0 0 87 13 14
2018 Quebec (excluding National Capital Region) 33 45 14 5 1 0 0 79 6 210
2017 National Capital Region 46 42 6 6 0 0 0 88 6 15
2017 Quebec (excluding National Capital Region) 35 40 14 7 5 0 0 75 11 259
2014 National Capital Region 35 42 23 0 0 0 0 77 0 17
2014 Quebec (excluding National Capital Region) 33 48 11 4 3 0 1 81 7 240

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 59 41 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 44 37 9 4 5 1 0 82 9 221
2018 National Capital Region 48 36 16 0 0 0 0 84 0 14
2018 Quebec (excluding National Capital Region) 40 40 12 5 1 1 0 82 6 209
2017 National Capital Region 56 25 6 12 0 0 0 81 12 15
2017 Quebec (excluding National Capital Region) 40 33 15 6 4 2 0 75 10 259
2014 National Capital Region 31 38 18 7 0 0 7 73 7 16
2014 Quebec (excluding National Capital Region) 39 42 11 4 2 1 0 82 6 240

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 57 35 9 0 0 0 0 91 0 12
2019 Quebec (excluding National Capital Region) 35 46 8 7 3 0 0 82 10 223
2018 National Capital Region 48 43 8 0 0 0 0 92 0 14
2018 Quebec (excluding National Capital Region) 36 46 9 7 1 0 1 83 8 209
2017 National Capital Region 32 62 6 0 0 0 0 94 0 15
2017 Quebec (excluding National Capital Region) 42 35 12 8 3 0 0 77 11 259
2014 National Capital Region 30 35 22 13 0 0 0 65 13 17
2014 Quebec (excluding National Capital Region) 38 45 8 7 2 0 0 83 9 240

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 91 9 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 85 12 2 0 0 0 0 98 0 220
2017 National Capital Region 94 0 0 6 0 0 0 94 6 15
2017 Quebec (excluding National Capital Region) 80 18 1 1 0 0 0 98 1 259
2014 National Capital Region 59 41 0 0 0 0 0 100 0 17
2014 Quebec (excluding National Capital Region) 81 16 2 0 0 0 1 98 0 240

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 67 24 0 9 0 0 0 91 9 12
2019 Quebec (excluding National Capital Region) 59 28 6 2 3 1 1 89 5 222
2017 National Capital Region 19 36 19 6 14 0 6 59 22 15
2017 Quebec (excluding National Capital Region) 41 36 7 9 4 1 2 80 13 259
2014 National Capital Region 18 29 17 12 12 0 12 53 27 17
2014 Quebec (excluding National Capital Region) 39 30 11 9 4 3 4 74 14 240

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 50 41 9 0 0 0 0 91 0 12
2019 Quebec (excluding National Capital Region) 59 29 6 2 3 0 0 89 5 223
2018 National Capital Region 42 39 6 0 13 0 0 81 13 14
2018 Quebec (excluding National Capital Region) 49 35 10 5 1 1 0 85 6 210
2017 National Capital Region 49 38 0 0 14 0 0 86 14 15
2017 Quebec (excluding National Capital Region) 45 29 12 6 6 1 0 75 12 259

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 40 42 18 0 0 0 0 82 0 12
2019 Quebec (excluding National Capital Region) 44 39 9 4 3 0 0 83 7 223
2018 National Capital Region 29 56 8 0 6 0 0 85 6 14
2018 Quebec (excluding National Capital Region) 43 36 12 7 2 0 0 80 9 209
2017 National Capital Region 44 44 0 12 0 0 0 88 12 15
2017 Quebec (excluding National Capital Region) 43 29 15 7 5 0 0 73 12 258
2014 National Capital Region 29 48 6 5 12 0 0 77 17 17
2014 Quebec (excluding National Capital Region) 45 39 7 7 2 0 0 84 9 240
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 51 16 24 0 9 0 56 26 12
2019 Quebec (excluding National Capital Region) 14 43 20 12 4 6 0 61 18 222
2018 National Capital Region 8 34 17 16 0 25 0 56 22 14
2018 Quebec (excluding National Capital Region) 17 39 22 8 6 7 0 60 15 210
2017 National Capital Region 36 45 0 0 6 12 0 93 7 15
2017 Quebec (excluding National Capital Region) 23 40 19 8 5 6 0 66 14 259
2014 National Capital Region 30 41 5 5 19 0 0 71 24 17
2014 Quebec (excluding National Capital Region) 18 49 16 7 2 7 0 72 10 239

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 16 34 41 8 0 0 0 50 8 12
2019 Quebec (excluding National Capital Region) 18 38 24 13 6 2 0 56 19 222
2018 National Capital Region 17 62 6 8 0 6 0 84 9 14
2018 Quebec (excluding National Capital Region) 17 38 26 12 7 1 0 55 19 210
2017 National Capital Region 19 51 17 0 6 6 0 75 7 15
2017 Quebec (excluding National Capital Region) 22 40 22 10 5 2 0 63 15 258
2014 National Capital Region 18 42 16 12 12 0 0 59 25 17
2014 Quebec (excluding National Capital Region) 17 39 27 10 6 1 0 57 16 240

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 58 17 17 0 0 0 66 17 12
2019 Quebec (excluding National Capital Region) 8 38 27 15 6 6 0 49 22 222
2018 National Capital Region 17 50 21 6 0 6 0 71 7 14
2018 Quebec (excluding National Capital Region) 14 25 38 12 7 4 0 41 20 208
2017 National Capital Region 19 44 19 6 6 6 0 67 13 15
2017 Quebec (excluding National Capital Region) 13 35 27 14 4 6 0 52 19 257
2014 National Capital Region 11 31 34 17 6 0 0 42 24 17
2014 Quebec (excluding National Capital Region) 11 37 29 15 3 5 0 50 19 239

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 42 26 16 8 0 0 50 24 12
2019 Quebec (excluding National Capital Region) 10 45 23 13 7 2 0 56 20 223
2018 National Capital Region 8 37 27 21 0 6 0 49 22 14
2018 Quebec (excluding National Capital Region) 15 37 26 14 8 1 0 52 22 208
2017 National Capital Region 27 31 23 6 6 6 0 62 13 15
2017 Quebec (excluding National Capital Region) 20 41 24 8 4 2 0 63 12 258
2014 National Capital Region 10 48 23 19 0 0 0 59 19 17
2014 Quebec (excluding National Capital Region) 13 52 20 12 2 1 0 65 14 240

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 41 26 16 8 8 0 0 67 16 12
2019 Quebec (excluding National Capital Region) 45 31 16 4 0 2 0 79 5 220
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 67 8 8 0 0 0 84 8 12
2019 Quebec (excluding National Capital Region) 19 55 14 10 1 0 0 75 11 223
2018 National Capital Region 17 54 29 0 0 0 0 71 0 14
2018 Quebec (excluding National Capital Region) 17 48 20 10 4 0 0 65 15 209
2017 National Capital Region 50 38 12 0 0 0 0 88 0 15
2017 Quebec (excluding National Capital Region) 27 51 14 6 3 0 0 78 8 259
2014 National Capital Region 17 65 12 6 0 0 0 82 6 17
2014 Quebec (excluding National Capital Region) 26 52 14 6 1 0 0 79 7 240

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 41 25 18 8 0 0 49 26 12
2019 Quebec (excluding National Capital Region) 12 36 31 17 4 1 0 48 21 223

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 16 49 8 26 0 0 0 65 26 12
2019 Quebec (excluding National Capital Region) 18 44 16 14 6 2 0 63 21 222
2018 National Capital Region 17 50 13 15 6 0 0 66 21 14
2018 Quebec (excluding National Capital Region) 26 44 11 13 4 2 0 72 17 209
2017 National Capital Region 36 31 25 8 0 0 0 68 8 15
2017 Quebec (excluding National Capital Region) 34 40 11 12 1 2 0 76 14 259
2014 National Capital Region 23 36 6 17 19 0 0 59 35 17
2014 Quebec (excluding National Capital Region) 30 44 10 9 4 2 0 76 14 240

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 16 58 25 0 0 0 0 75 0 12
2019 Quebec (excluding National Capital Region) 20 44 22 10 2 1 0 65 13 221
2018 National Capital Region 24 51 16 9 0 0 0 75 9 13
2018 Quebec (excluding National Capital Region) 20 41 24 10 2 2 0 63 13 207

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 16 9 8 50 9 0 8 27 64 12
2019 Quebec (excluding National Capital Region) 8 21 22 15 12 17 5 38 34 223
2018 National Capital Region 8 19 23 35 6 8 0 30 45 14
2018 Quebec (excluding National Capital Region) 12 24 25 16 10 10 2 42 30 210
2017 National Capital Region 13 13 12 12 20 29 0 36 46 15
2017 Quebec (excluding National Capital Region) 11 26 24 13 12 8 6 42 29 259
2014 National Capital Region 18 11 6 17 25 16 7 37 55 17
2014 Quebec (excluding National Capital Region) 8 26 17 18 14 14 4 41 38 240

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 57 9 26 0 0 0 65 26 12
2019 Quebec (excluding National Capital Region) 17 50 19 7 5 2 0 68 12 222
2018 National Capital Region 8 56 29 6 0 0 0 64 6 14
2018 Quebec (excluding National Capital Region) 18 43 21 11 6 0 0 61 17 209
2017 National Capital Region 44 37 19 0 0 0 0 81 0 15
2017 Quebec (excluding National Capital Region) 27 44 18 8 3 0 0 71 11 259
2014 National Capital Region 13 46 28 6 6 0 0 59 12 17
2014 Quebec (excluding National Capital Region) 28 38 15 14 1 2 1 68 16 240

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 25 9 35 32 0 0 25 67 12
2019 Quebec (excluding National Capital Region) 17 32 18 18 11 2 2 51 30 223
2018 National Capital Region 8 21 13 46 13 0 0 29 58 14
2018 Quebec (excluding National Capital Region) 11 25 29 20 13 2 1 37 33 210
2017 National Capital Region 13 12 6 19 20 23 6 36 55 15
2017 Quebec (excluding National Capital Region) 13 29 17 22 13 2 2 45 37 259
2014 National Capital Region 0 18 13 34 24 6 5 20 66 17
2014 Quebec (excluding National Capital Region) 10 22 25 23 12 3 5 35 37 240

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 26 23 17 16 18 0 0 49 34 12
2019 Quebec (excluding National Capital Region) 49 23 14 6 4 0 4 75 10 221

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 83 0 9 0 8 0 0 83 8 12
2019 Quebec (excluding National Capital Region) 60 12 9 4 4 2 9 81 9 223

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 50 26 9 7 8 0 0 76 15 12
2019 Quebec (excluding National Capital Region) 45 27 15 7 2 1 3 75 9 222

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 26 33 9 9 15 0 8 64 26 12
2019 Quebec (excluding National Capital Region) 42 26 11 10 4 3 4 73 15 219

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 59 9 9 0 16 0 8 73 17 12
2019 Quebec (excluding National Capital Region) 22 17 16 15 24 2 3 42 41 221

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 83 9 0 0 0 0 8 100 0 12
2019 Quebec (excluding National Capital Region) 75 9 6 3 3 0 5 88 6 221

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 76 9 0 0 7 0 8 93 7 12
2019 Quebec (excluding National Capital Region) 76 9 3 3 2 3 4 91 6 222

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 83 9 0 0 0 0 8 100 0 12
2019 Quebec (excluding National Capital Region) 77 7 1 0 1 2 12 97 2 220

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 59 26 15 0 0 0 59 15 12
2019 Quebec (excluding National Capital Region) 17 46 24 7 3 3 0 65 11 222
2018 National Capital Region 15 37 29 6 0 13 0 59 7 14
2018 Quebec (excluding National Capital Region) 15 40 32 7 1 5 0 58 9 209
2017 National Capital Region 27 49 17 6 0 0 0 76 6 15
2017 Quebec (excluding National Capital Region) 17 37 27 11 5 3 0 56 17 259

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 0 68 15 8 0 9 0 75 9 12
2019 Quebec (excluding National Capital Region) 30 42 17 8 2 1 0 73 10 222
2018 National Capital Region 8 63 15 8 0 6 0 76 8 14
2018 Quebec (excluding National Capital Region) 29 51 12 5 1 2 0 82 6 208
2017 National Capital Region 44 37 6 6 0 6 0 87 7 15
2017 Quebec (excluding National Capital Region) 29 55 9 5 1 1 0 85 6 258
2014 National Capital Region 22 54 6 13 0 6 0 81 13 17
2014 Quebec (excluding National Capital Region) 29 49 13 4 1 3 0 81 5 240

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 16 67 9 8 0 0 0 83 8 12
2019 Quebec (excluding National Capital Region) 34 48 10 4 2 3 0 84 6 221
2018 National Capital Region 8 56 13 15 0 8 0 70 16 14
2018 Quebec (excluding National Capital Region) 29 51 13 3 2 3 0 82 4 210
2017 National Capital Region 56 31 6 0 0 6 0 93 0 15
2017 Quebec (excluding National Capital Region) 32 46 14 3 2 2 0 80 5 258
2014 National Capital Region 18 33 32 11 0 6 0 54 12 17
2014 Quebec (excluding National Capital Region) 35 49 11 3 1 2 0 85 3 240

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 33 67 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 41 45 8 4 1 0 0 87 5 222
2018 National Capital Region 23 77 0 0 0 0 0 100 0 14
2018 Quebec (excluding National Capital Region) 36 50 11 1 2 0 0 86 3 209
2017 National Capital Region 42 51 0 7 0 0 0 93 7 14
2017 Quebec (excluding National Capital Region) 37 46 11 4 2 0 0 82 6 259
2014 National Capital Region 29 48 11 6 6 0 0 76 13 17
2014 Quebec (excluding National Capital Region) 34 53 8 3 2 0 0 88 5 240

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 34 58 8 0 0 0 0 92 0 12
2019 Quebec (excluding National Capital Region) 35 39 15 8 4 0 0 73 11 220
2018 National Capital Region 36 64 0 0 0 0 0 100 0 14
2018 Quebec (excluding National Capital Region) 30 39 22 8 1 0 0 69 10 209
2017 National Capital Region 58 23 6 12 0 0 0 81 12 15
2017 Quebec (excluding National Capital Region) 31 34 20 9 4 1 0 66 13 259
2014 National Capital Region 17 65 6 12 0 0 0 82 12 17
2014 Quebec (excluding National Capital Region) 22 49 19 7 3 0 0 71 10 240

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 34 58 8 0 0 0 0 92 0 12
2019 Quebec (excluding National Capital Region) 32 40 17 6 4 1 0 73 10 221
2018 National Capital Region 32 68 0 0 0 0 0 100 0 13
2018 Quebec (excluding National Capital Region) 28 42 20 9 1 0 0 70 10 210
2017 National Capital Region 52 29 12 6 0 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 32 37 21 7 3 0 0 68 11 259
2014 National Capital Region 29 53 12 6 0 0 0 82 6 17
2014 Quebec (excluding National Capital Region) 22 52 17 6 3 0 0 74 9 240

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 26 26 33 8 7 0 0 52 15 12
2019 Quebec (excluding National Capital Region) 33 27 20 10 7 2 1 62 17 222
2018 National Capital Region 32 38 16 15 0 0 0 69 15 14
2018 Quebec (excluding National Capital Region) 29 29 21 12 4 4 0 61 17 210
2017 National Capital Region 46 12 19 6 0 17 0 70 7 15
2017 Quebec (excluding National Capital Region) 30 25 20 11 7 6 0 59 19 258
2014 National Capital Region 5 47 18 6 12 12 0 59 21 17
2014 Quebec (excluding National Capital Region) 25 35 19 9 7 5 0 63 17 240
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 National Capital Region 40 26 35 12
2019 Quebec (excluding National Capital Region) 25 42 32 222
2018 National Capital Region 31 40 29 14
2018 Quebec (excluding National Capital Region) 27 44 30 209
2017 National Capital Region 43 26 31 15
2017 Quebec (excluding National Capital Region) 28 43 30 259
2014 National Capital Region 17 35 48 17
2014 Quebec (excluding National Capital Region) 26 40 34 240
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 16 41 8 26 9 0 0 57 35 12
2019 Quebec (excluding National Capital Region) 22 48 14 9 5 0 3 72 14 222

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 33 42 9 8 0 8 0 81 9 12
2019 Quebec (excluding National Capital Region) 42 38 8 2 1 6 3 88 3 223
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 12
2019 Quebec (excluding National Capital Region) 10 90 222

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 38 62 23

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 71 29 23

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 0 100 23

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 0 100 23

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 0 100 23

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 0 100 23

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 0 100 23

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 22 78 23

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 35 65 23

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 74 26 23

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 30 70 23

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 43 57 23

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 60 40 23

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 27 73 23

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 0 100 23

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 52 48 23

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 21 79 23

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 79 21 23

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 30 70 23

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 9 26 8 0 24 25 33 16 12
2019 Quebec (excluding National Capital Region) 12 15 15 5 4 38 12 54 17 221
2018 National Capital Region 21 29 15 6 0 21 8 70 9 14
2018 Quebec (excluding National Capital Region) 10 16 19 5 3 39 9 49 15 208
2017 National Capital Region 27 23 0 6 6 37 0 80 20 15
2017 Quebec (excluding National Capital Region) 11 20 18 5 5 30 11 52 17 258
2014 National Capital Region 6 23 11 19 12 18 11 40 44 17
2014 Quebec (excluding National Capital Region) 9 15 17 4 3 39 13 50 15 240

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 58 34 0 0 0 0 66 0 12
2019 Quebec (excluding National Capital Region) 26 41 14 5 4 10 0 74 10 223
2018 National Capital Region 21 58 15 0 0 6 0 84 0 14
2018 Quebec (excluding National Capital Region) 18 43 18 6 1 12 1 70 9 208
2017 National Capital Region 33 36 12 0 6 12 0 79 7 15
2017 Quebec (excluding National Capital Region) 23 46 16 7 2 5 0 73 10 258
2014 National Capital Region 17 23 24 18 6 12 0 45 27 17
2014 Quebec (excluding National Capital Region) 16 36 21 4 2 20 1 66 8 239
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 9 34 0 0 32 17 33 0 12
2019 Quebec (excluding National Capital Region) 12 17 15 3 2 45 7 59 9 221
2018 National Capital Region 15 29 15 0 6 27 8 67 10 14
2018 Quebec (excluding National Capital Region) 11 17 19 3 2 40 8 53 10 209
2017 National Capital Region 32 19 0 0 6 37 6 89 11 15
2017 Quebec (excluding National Capital Region) 12 21 17 4 3 34 10 59 12 259
2014 National Capital Region 6 12 25 5 0 42 11 36 11 17
2014 Quebec (excluding National Capital Region) 9 16 15 3 0 44 13 58 8 240

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 35 25 9 0 15 8 56 11 12
2019 Quebec (excluding National Capital Region) 24 38 16 3 2 15 1 75 6 222
2018 National Capital Region 15 56 15 8 0 6 0 75 9 14
2018 Quebec (excluding National Capital Region) 19 41 20 5 2 12 1 69 8 209
2017 National Capital Region 44 25 6 6 0 19 0 85 8 15
2017 Quebec (excluding National Capital Region) 22 42 20 3 2 9 1 72 5 256
2014 National Capital Region 12 23 36 0 0 24 5 49 0 17
2014 Quebec (excluding National Capital Region) 17 34 20 3 0 22 3 69 5 239
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 41 16 35 0 8 0 0 57 8 12
2019 Quebec (excluding National Capital Region) 39 29 16 5 9 0 1 69 15 222
2018 National Capital Region 42 33 13 6 6 0 0 75 13 14
2018 Quebec (excluding National Capital Region) 35 32 15 8 6 0 2 70 14 208
2017 National Capital Region 33 37 12 11 0 0 6 75 12 15
2017 Quebec (excluding National Capital Region) 40 20 18 8 9 0 4 63 18 258

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 25 26 34 0 15 0 0 51 15 12
2019 Quebec (excluding National Capital Region) 15 18 32 21 14 0 0 33 35 223
2018 National Capital Region 13 29 29 20 8 0 0 42 29 14
2018 Quebec (excluding National Capital Region) 11 20 39 20 10 0 0 31 30 209
2017 National Capital Region 21 19 42 6 12 0 0 40 19 15
2017 Quebec (excluding National Capital Region) 11 29 32 19 9 0 0 40 28 259

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 51 26 0 15 0 0 59 15 12
2019 Quebec (excluding National Capital Region) 12 20 29 24 15 0 0 32 39 222
2018 National Capital Region 27 34 23 8 8 0 0 61 16 14
2018 Quebec (excluding National Capital Region) 10 16 37 27 9 0 0 27 36 209
2017 National Capital Region 27 36 19 19 0 0 0 63 19 15
2017 Quebec (excluding National Capital Region) 11 28 30 21 9 0 0 39 31 258

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 26 42 0 17 15 0 0 68 32 12
2019 Quebec (excluding National Capital Region) 14 20 24 21 20 0 1 34 42 223
2018 National Capital Region 27 23 25 7 18 0 0 50 25 13
2018 Quebec (excluding National Capital Region) 10 21 30 24 13 1 1 32 38 208
2017 National Capital Region 38 19 19 6 18 0 0 57 24 15
2017 Quebec (excluding National Capital Region) 17 22 29 21 11 0 0 39 32 257

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 33 43 16 0 8 0 0 76 8 12
2019 Quebec (excluding National Capital Region) 37 23 22 9 7 0 2 61 16 221
2018 National Capital Region 40 29 15 0 16 0 0 69 16 14
2018 Quebec (excluding National Capital Region) 31 31 24 8 4 0 1 64 12 209
2017 National Capital Region 57 0 31 6 6 0 0 57 12 15
2017 Quebec (excluding National Capital Region) 35 27 20 9 3 0 5 65 13 255

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 25 41 9 8 0 0 42 17 12
2019 Quebec (excluding National Capital Region) 33 23 24 14 6 0 0 56 20 223
2018 National Capital Region 21 44 29 6 0 0 0 65 6 14
2018 Quebec (excluding National Capital Region) 24 29 26 12 7 0 0 54 20 206
2017 National Capital Region 20 39 23 19 0 0 0 58 19 15
2017 Quebec (excluding National Capital Region) 24 32 22 13 8 0 1 56 22 258

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 50 25 8 0 0 0 67 8 12
2019 Quebec (excluding National Capital Region) 18 36 27 12 6 1 0 55 18 223
2018 National Capital Region 21 46 34 0 0 0 0 66 0 14
2018 Quebec (excluding National Capital Region) 17 33 33 12 4 0 1 51 16 207
2017 National Capital Region 27 60 12 0 0 0 0 88 0 15
2017 Quebec (excluding National Capital Region) 20 31 31 13 4 0 1 51 17 258

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 18 42 26 15 0 0 0 59 15 12
2019 Quebec (excluding National Capital Region) 11 29 31 19 9 0 0 40 29 223
2018 National Capital Region 19 37 44 0 0 0 0 56 0 14
2018 Quebec (excluding National Capital Region) 12 23 37 18 9 0 0 35 28 207
2017 National Capital Region 34 54 6 0 0 0 6 94 0 15
2017 Quebec (excluding National Capital Region) 15 26 32 18 10 0 0 41 27 259

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 58 8 8 8 0 0 75 16 12
2019 Quebec (excluding National Capital Region) 20 31 22 18 8 0 0 52 26 223
2018 National Capital Region 27 43 23 6 0 0 0 71 6 14
2018 Quebec (excluding National Capital Region) 14 35 27 14 10 0 0 49 24 206
2017 National Capital Region 27 54 12 6 0 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 21 30 21 23 5 0 0 50 28 259

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 34 57 9 0 0 0 0 91 0 12
2019 Quebec (excluding National Capital Region) 38 31 18 6 7 0 0 69 13 222

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 27 36 19 18 0 0 0 63 18 11
2019 Quebec (excluding National Capital Region) 25 31 24 16 5 0 0 56 20 221
2018 National Capital Region 21 43 15 21 0 0 0 64 21 14
2018 Quebec (excluding National Capital Region) 23 31 24 14 8 0 0 54 22 207
2017 National Capital Region 33 30 25 0 6 0 6 67 6 15
2017 Quebec (excluding National Capital Region) 20 36 22 14 7 0 1 56 21 259

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 60 7 8 16 8 0 0 67 25 12
2019 Quebec (excluding National Capital Region) 55 20 13 5 6 0 0 76 11 222
2018 National Capital Region 50 38 13 0 0 0 0 87 0 14
2018 Quebec (excluding National Capital Region) 54 17 15 6 8 0 0 71 14 207
2017 National Capital Region 73 13 0 13 0 0 0 87 13 14
2017 Quebec (excluding National Capital Region) 56 22 13 5 2 0 2 79 8 259

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 84 16 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 75 10 5 1 2 2 5 91 3 223
2018 National Capital Region 73 6 6 0 0 0 15 93 0 14
2018 Quebec (excluding National Capital Region) 71 16 7 0 3 0 3 90 3 207

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 65 18 17 0 0 0 0 83 0 12
2019 Quebec (excluding National Capital Region) 71 15 4 3 3 1 2 89 6 223
2018 National Capital Region 73 21 6 0 0 0 0 94 0 14
2018 Quebec (excluding National Capital Region) 76 11 5 3 2 0 2 90 5 204
2017 National Capital Region 80 7 6 7 0 0 0 87 7 14
2017 Quebec (excluding National Capital Region) 69 9 5 7 4 1 5 83 11 259

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 93 0 7 0 0 0 0 93 0 12
2019 Quebec (excluding National Capital Region) 58 25 9 6 2 0 1 83 8 222
2018 National Capital Region 77 15 8 0 0 0 0 92 0 14
2018 Quebec (excluding National Capital Region) 55 26 12 5 2 0 0 81 7 206
2017 National Capital Region 80 6 6 7 0 0 0 87 7 14
2017 Quebec (excluding National Capital Region) 55 25 9 7 1 0 2 82 9 259

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 49 17 9 25 0 0 0 66 25 12
2019 Quebec (excluding National Capital Region) 57 23 7 8 5 0 0 80 13 221
2018 National Capital Region 38 43 13 6 0 0 0 81 6 14
2018 Quebec (excluding National Capital Region) 60 20 9 7 3 0 1 81 10 205
2017 National Capital Region 72 21 0 7 0 0 0 93 7 13
2017 Quebec (excluding National Capital Region) 57 16 9 10 6 0 2 75 16 259

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 74 0 9 9 0 0 9 81 10 12
2019 Quebec (excluding National Capital Region) 51 12 9 2 0 1 24 84 4 222
2018 National Capital Region 67 0 20 0 0 0 13 77 0 14
2018 Quebec (excluding National Capital Region) 53 11 7 3 1 0 24 85 5 206
2017 National Capital Region 73 0 7 7 0 0 13 84 8 14
2017 Quebec (excluding National Capital Region) 49 11 5 3 1 0 31 87 7 258

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 100 0 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 76 14 1 3 0 0 4 95 4 221
2018 National Capital Region 79 13 8 0 0 0 0 92 0 14
2018 Quebec (excluding National Capital Region) 74 15 4 2 0 0 4 93 3 205
2017 National Capital Region 80 7 13 0 0 0 0 87 0 14
2017 Quebec (excluding National Capital Region) 71 15 6 2 0 0 6 91 3 258

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 66 9 25 0 0 0 0 75 0 12
2019 Quebec (excluding National Capital Region) 70 11 6 8 3 0 2 83 11 223
2018 National Capital Region 79 13 0 8 0 0 0 92 8 14
2018 Quebec (excluding National Capital Region) 67 12 7 6 3 0 5 83 10 205
2017 National Capital Region 87 7 6 0 0 0 0 94 0 14
2017 Quebec (excluding National Capital Region) 63 11 8 7 6 0 4 77 14 259

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 91 9 0 0 0 0 0 100 0 12
2019 Quebec (excluding National Capital Region) 57 24 10 5 2 0 1 83 7 221
2018 National Capital Region 66 6 13 6 0 0 8 79 7 14
2018 Quebec (excluding National Capital Region) 49 26 14 6 1 0 4 78 7 206
2017 National Capital Region 54 15 25 0 0 0 6 73 0 14
2017 Quebec (excluding National Capital Region) 50 26 14 5 1 0 3 79 7 258

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 51 8 24 0 0 0 68 24 12
2019 Quebec (excluding National Capital Region) 11 25 40 19 4 0 0 37 23 223
2018 National Capital Region 8 50 19 23 0 0 0 59 23 14
2018 Quebec (excluding National Capital Region) 9 21 51 15 3 0 0 30 18 210
2017 National Capital Region 27 31 23 12 6 0 0 58 19 15
2017 Quebec (excluding National Capital Region) 8 26 44 18 3 0 0 34 22 259

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 0 49 18 16 0 0 34 17 12
2019 Quebec (excluding National Capital Region) 8 21 36 20 14 0 0 35 29 221
2018 National Capital Region 0 27 27 29 17 0 0 46 27 14
2018 Quebec (excluding National Capital Region) 5 16 42 28 10 0 0 37 21 210
2017 National Capital Region 0 19 43 19 19 0 0 38 19 15
2017 Quebec (excluding National Capital Region) 3 22 38 25 11 0 0 37 25 259

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 25 43 23 9 0 0 0 68 9 12
2019 Quebec (excluding National Capital Region) 17 46 23 8 5 2 0 64 13 221
2018 National Capital Region 8 62 15 8 0 6 0 75 9 14
2018 Quebec (excluding National Capital Region) 17 48 26 6 1 2 0 67 7 210
2017 National Capital Region 30 25 26 0 6 6 6 63 7 15
2017 Quebec (excluding National Capital Region) 17 52 22 5 2 1 0 70 7 259

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 16 18 57 9 0 0 0 34 9 12
2019 Quebec (excluding National Capital Region) 18 40 19 14 8 0 0 58 22 223
2018 National Capital Region 15 48 17 20 0 0 0 63 20 14
2018 Quebec (excluding National Capital Region) 17 46 21 11 4 1 0 63 15 209
2017 National Capital Region 33 30 12 6 12 6 0 67 20 15
2017 Quebec (excluding National Capital Region) 12 48 17 16 5 2 0 61 22 258
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 12
2019 Quebec (excluding National Capital Region) 10 90 221
2017 Quebec (excluding National Capital Region) 10 90 259
2014 National Capital Region 0 100 17
2014 Quebec (excluding National Capital Region) 7 93 240

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 69 31 23
2017 Quebec (excluding National Capital Region) 72 28 27
2014 Quebec (excluding National Capital Region) 68 32 16

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Quebec (excluding National Capital Region) 43 38 7 6 6 0 0 81 12 16
2017 Quebec (excluding National Capital Region) 56 4 16 8 16 0 0 60 24 19
2014 Quebec (excluding National Capital Region) 19 44 18 9 0 0 9 70 10 11
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 9 59 0 24 0 8 0 10 90 12
2019 Quebec (excluding National Capital Region) 42 29 15 5 6 2 0 43 57 223
2018 National Capital Region 42 17 29 6 6 0 0 42 58 14
2018 Quebec (excluding National Capital Region) 45 28 16 5 5 0 1 46 54 210
2017 National Capital Region 44 26 23 6 0 0 0 44 56 15
2017 Quebec (excluding National Capital Region) 45 22 15 7 8 3 1 46 54 259

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 50 50 10
2019 Quebec (excluding National Capital Region) 59 41 125

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 61 39 10
2019 Quebec (excluding National Capital Region) 63 37 125

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 50 29 0 0 10 11 0 89 11 10
2019 Quebec (excluding National Capital Region) 24 24 16 15 10 1 10 54 28 125
2017 Quebec (excluding National Capital Region) 36 31 11 11 7 1 4 70 19 133

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 20 10 8 0 21 11 30 50 36 10
2019 Quebec (excluding National Capital Region) 11 10 9 13 21 4 32 33 52 125
2017 Quebec (excluding National Capital Region) 5 10 8 9 19 6 45 30 55 133

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 35 17 15 17 0 0 16 62 20 12
2019 Quebec (excluding National Capital Region) 56 9 8 8 6 1 13 75 16 223
2018 National Capital Region 40 0 17 8 20 0 15 47 34 14
2018 Quebec (excluding National Capital Region) 58 11 9 2 4 1 14 82 7 208
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