2019 Public Service Employee Survey Results for Corporate Services and Operations

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Canadian Radio-television and Telecommunications Commission 50 41 2 5 2 0 0 91 7 391
2019 Corporate Services and Operations 66 29 0 5 0 0 0 95 5 96

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Canadian Radio-television and Telecommunications Commission 59 25 6 8 1 0 0 84 9 387
2019 Corporate Services and Operations 55 30 5 7 2 0 0 85 9 96

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Canadian Radio-television and Telecommunications Commission 48 37 5 8 2 0 0 85 10 387
2019 Corporate Services and Operations 53 34 7 6 0 0 0 86 6 95

Question 4. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Canadian Radio-television and Telecommunications Commission 45 41 8 4 2 0 0 86 6 391
2019 Corporate Services and Operations 45 42 9 3 1 0 0 86 4 96

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Canadian Radio-television and Telecommunications Commission 50 37 8 4 1 0 0 87 5 388
2019 Corporate Services and Operations 54 32 11 2 1 0 0 86 3 96

Question 6. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Canadian Radio-television and Telecommunications Commission 60 27 7 4 1 1 0 88 5 389
2019 Corporate Services and Operations 61 26 8 2 1 1 0 89 3 96

Question 7. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Canadian Radio-television and Telecommunications Commission 46 38 6 6 4 0 0 84 10 390
2019 Corporate Services and Operations 46 41 3 4 6 0 0 86 10 96

Question 8. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Canadian Radio-television and Telecommunications Commission 38 37 10 9 5 1 0 76 14 389
2019 Corporate Services and Operations 37 42 8 9 3 0 0 79 12 95

Question 9. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Canadian Radio-television and Telecommunications Commission 36 42 9 9 3 0 0 79 12 388
2019 Corporate Services and Operations 43 33 8 13 3 0 0 76 16 95

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Canadian Radio-television and Telecommunications Commission 51 38 5 4 2 0 0 89 6 387
2019 Corporate Services and Operations 55 30 7 5 2 0 0 85 7 96

Question 11. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Canadian Radio-television and Telecommunications Commission 44 33 9 9 5 0 0 77 14 389
2019 Corporate Services and Operations 47 35 5 7 6 0 0 81 14 96

Question 12. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Canadian Radio-television and Telecommunications Commission 58 32 6 3 2 0 0 90 4 387
2019 Corporate Services and Operations 56 37 3 2 2 0 0 93 4 95

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Canadian Radio-television and Telecommunications Commission 44 37 9 6 3 0 0 81 10 389
2019 Corporate Services and Operations 46 32 11 8 3 0 0 78 11 96

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Canadian Radio-television and Telecommunications Commission 46 33 12 6 4 0 0 79 10 390
2019 Corporate Services and Operations 46 32 11 7 3 0 0 78 10 96

Question 15. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Canadian Radio-television and Telecommunications Commission 45 39 10 3 1 0 1 85 5 387
2019 Corporate Services and Operations 47 36 12 4 0 0 1 84 4 95

Question 16. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Canadian Radio-television and Telecommunications Commission 54 32 7 5 2 0 0 86 6 391
2019 Corporate Services and Operations 56 31 5 5 2 0 0 87 7 96

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Canadian Radio-television and Telecommunications Commission 49 35 11 3 1 0 0 85 5 386
2019 Corporate Services and Operations 44 42 6 7 0 0 0 86 7 95

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Canadian Radio-television and Telecommunications Commission 5 15 37 30 12 0 1 43 20 390
2019 Corporate Services and Operations 5 18 37 32 4 1 2 38 24 95

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Canadian Radio-television and Telecommunications Commission 2 6 24 40 25 2 1 67 9 388
2019 Corporate Services and Operations 1 8 26 38 21 4 2 63 9 94

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Canadian Radio-television and Telecommunications Commission 6 17 31 28 16 1 1 45 23 387
2019 Corporate Services and Operations 2 15 28 31 19 2 2 53 18 93

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Canadian Radio-television and Telecommunications Commission 2 10 34 32 21 1 1 54 12 387
2019 Corporate Services and Operations 1 11 35 32 18 1 2 52 12 95

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Canadian Radio-television and Telecommunications Commission 6 15 29 24 22 2 3 48 22 389
2019 Corporate Services and Operations 3 14 32 23 25 1 2 50 17 95

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Canadian Radio-television and Telecommunications Commission 5 12 24 28 24 3 4 57 18 387
2019 Corporate Services and Operations 5 11 26 25 21 4 7 53 18 94

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Canadian Radio-television and Telecommunications Commission 4 13 30 31 18 2 3 51 18 390
2019 Corporate Services and Operations 3 10 26 37 18 2 4 58 14 95

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Canadian Radio-television and Telecommunications Commission 3 10 26 35 24 1 2 60 13 389
2019 Corporate Services and Operations 2 6 25 38 22 0 6 64 9 95
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Canadian Radio-television and Telecommunications Commission 59 26 5 8 2 0 1 85 10 390
2019 Corporate Services and Operations 53 31 7 7 1 0 0 84 8 96

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Canadian Radio-television and Telecommunications Commission 28 29 21 9 3 6 5 64 13 388
2019 Corporate Services and Operations 19 37 23 11 2 2 5 61 15 96

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Canadian Radio-television and Telecommunications Commission 51 28 9 8 4 0 0 80 12 389
2019 Corporate Services and Operations 46 34 12 6 3 0 0 79 9 96

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Canadian Radio-television and Telecommunications Commission 54 34 7 4 1 0 0 88 5 390
2019 Corporate Services and Operations 44 41 12 4 0 0 0 84 4 96

Question 23. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Canadian Radio-television and Telecommunications Commission 51 35 8 4 2 0 0 86 6 391
2019 Corporate Services and Operations 47 39 8 5 1 0 0 85 6 96
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Canadian Radio-television and Telecommunications Commission 57 25 10 3 1 1 2 85 4 391
2019 Corporate Services and Operations 46 30 13 5 0 1 5 81 6 96

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Canadian Radio-television and Telecommunications Commission 49 29 10 6 4 1 0 79 10 391
2019 Corporate Services and Operations 48 30 14 4 4 0 0 78 8 96

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Canadian Radio-television and Telecommunications Commission 57 26 9 5 2 1 1 84 7 390
2019 Corporate Services and Operations 49 29 9 8 2 1 1 80 11 96

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Canadian Radio-television and Telecommunications Commission 54 30 8 6 2 0 0 83 9 388
2019 Corporate Services and Operations 52 29 8 7 3 0 0 81 11 95

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Canadian Radio-television and Telecommunications Commission 84 11 2 3 1 0 0 95 3 390
2019 Corporate Services and Operations 84 12 4 0 0 0 0 96 0 96

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Canadian Radio-television and Telecommunications Commission 65 21 6 5 2 1 1 88 6 391
2019 Corporate Services and Operations 67 21 6 3 2 1 0 88 5 96

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Canadian Radio-television and Telecommunications Commission 68 19 8 3 2 1 0 87 5 391
2019 Corporate Services and Operations 66 22 7 2 3 0 0 88 5 96

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Canadian Radio-television and Telecommunications Commission 60 22 10 6 3 0 0 82 8 390
2019 Corporate Services and Operations 57 23 11 4 4 0 0 80 8 96

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Canadian Radio-television and Telecommunications Commission 22 45 17 11 0 2 2 70 12 135
2019 Corporate Services and Operations 29 45 13 13 0 0 0 73 13 38
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Canadian Radio-television and Telecommunications Commission 33 40 10 9 3 4 0 76 13 390
2019 Corporate Services and Operations 29 39 17 10 0 5 0 71 11 96

Question 35. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Canadian Radio-television and Telecommunications Commission 37 38 11 9 4 2 0 76 12 388
2019 Corporate Services and Operations 32 45 14 7 1 1 0 78 8 96

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Canadian Radio-television and Telecommunications Commission 30 38 16 9 3 4 0 72 12 390
2019 Corporate Services and Operations 29 41 16 8 1 5 0 74 10 96

Question 37. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Canadian Radio-television and Telecommunications Commission 24 39 17 11 7 2 0 65 18 387
2019 Corporate Services and Operations 24 47 12 9 5 3 0 73 15 96

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Canadian Radio-television and Telecommunications Commission 47 33 12 4 1 2 0 82 5 389
2019 Corporate Services and Operations 57 27 9 2 1 3 0 87 3 96
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Canadian Radio-television and Telecommunications Commission 38 43 12 5 1 1 0 82 6 389
2019 Corporate Services and Operations 38 47 8 4 2 1 0 85 6 96

Question 40. I feel that change is managed well in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Canadian Radio-television and Telecommunications Commission 21 43 21 9 4 3 0 66 13 389
2019 Corporate Services and Operations 21 45 23 7 1 3 0 68 9 96

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Canadian Radio-television and Telecommunications Commission 34 31 15 12 4 3 1 67 17 389
2019 Corporate Services and Operations 36 29 16 11 4 3 1 68 15 96

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Canadian Radio-television and Telecommunications Commission 35 35 19 8 2 2 0 72 9 387
2019 Corporate Services and Operations 37 41 14 6 0 1 1 80 6 95

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Canadian Radio-television and Telecommunications Commission 20 19 23 14 10 11 3 46 27 388
2019 Corporate Services and Operations 25 22 18 18 5 6 4 53 26 94

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Canadian Radio-television and Telecommunications Commission 31 39 13 9 6 1 0 71 15 390
2019 Corporate Services and Operations 31 44 11 10 2 2 0 76 13 96

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Canadian Radio-television and Telecommunications Commission 25 31 12 14 13 2 3 58 29 390
2019 Corporate Services and Operations 27 26 10 19 15 2 1 55 35 96

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Canadian Radio-television and Telecommunications Commission 57 22 10 4 3 1 3 83 7 390
2019 Corporate Services and Operations 59 19 11 3 1 1 5 83 5 96

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Canadian Radio-television and Telecommunications Commission 69 10 6 3 3 0 9 87 7 390
2019 Corporate Services and Operations 71 11 3 2 1 0 12 93 4 96

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Canadian Radio-television and Telecommunications Commission 61 19 10 3 2 2 3 84 5 388
2019 Corporate Services and Operations 59 22 9 3 0 1 5 86 3 95

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Canadian Radio-television and Telecommunications Commission 55 22 9 5 3 3 4 82 8 389
2019 Corporate Services and Operations 47 33 5 6 0 3 5 87 7 95

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Canadian Radio-television and Telecommunications Commission 61 15 8 4 3 2 8 84 8 386
2019 Corporate Services and Operations 59 13 12 4 2 1 8 80 7 96

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Canadian Radio-television and Telecommunications Commission 74 11 5 3 1 1 5 91 4 389
2019 Corporate Services and Operations 60 16 12 1 4 1 6 82 6 96

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Canadian Radio-television and Telecommunications Commission 75 7 5 4 3 3 4 88 7 384
2019 Corporate Services and Operations 70 9 5 7 1 2 5 85 9 95

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Canadian Radio-television and Telecommunications Commission 79 5 2 1 1 1 11 96 2 389
2019 Corporate Services and Operations 72 8 3 0 1 1 15 95 1 96

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Canadian Radio-television and Telecommunications Commission 32 48 12 5 2 1 1 81 7 389
2019 Corporate Services and Operations 35 41 17 3 2 1 1 78 5 96

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Canadian Radio-television and Telecommunications Commission 37 41 12 5 2 3 1 81 7 384
2019 Corporate Services and Operations 44 35 12 3 1 3 2 83 4 96

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Canadian Radio-television and Telecommunications Commission 38 40 11 5 2 3 1 81 7 388
2019 Corporate Services and Operations 45 37 11 4 0 1 2 85 4 95

Question 50. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Canadian Radio-television and Telecommunications Commission 59 30 7 3 1 0 1 89 4 386
2019 Corporate Services and Operations 57 30 7 4 0 0 1 88 4 96

Question 51. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Canadian Radio-television and Telecommunications Commission 60 27 7 2 3 0 1 87 5 387
2019 Corporate Services and Operations 60 26 8 0 4 0 1 87 4 96

Question 52. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Canadian Radio-television and Telecommunications Commission 54 32 6 5 2 0 1 87 7 387
2019 Corporate Services and Operations 55 32 4 4 3 0 1 88 7 96

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Canadian Radio-television and Telecommunications Commission 48 31 9 7 3 2 1 81 10 390
2019 Corporate Services and Operations 47 28 11 7 3 2 2 78 11 96
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Public Service 27 38 35 181906
2019 Canadian Radio-television and Telecommunications Commission 24 41 35 391
2019 Corporate Services and Operations 19 42 39 96

Question 55. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Canadian Radio-television and Telecommunications Commission 13 38 39 1 2 7 94
2019 Corporate Services and Operations 6 45 44 0 0 6 18
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Canadian Radio-television and Telecommunications Commission 30 44 12 9 2 0 4 77 11 390
2019 Corporate Services and Operations 35 46 14 3 0 0 3 83 3 95

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Canadian Radio-television and Telecommunications Commission 54 25 9 2 1 5 4 87 3 390
2019 Corporate Services and Operations 58 29 7 1 0 2 3 91 1 95
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 181483
2019 Canadian Radio-television and Telecommunications Commission 12 88 391
2019 Corporate Services and Operations 19 81 96

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 51 49 23324
2019 Canadian Radio-television and Telecommunications Commission 67 33 45

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 60 40 23324
2019 Canadian Radio-television and Telecommunications Commission 52 48 45
2019 Corporate Services and Operations 33 67 18

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 23324
2019 Corporate Services and Operations 0 100 18

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 23324
2019 Canadian Radio-television and Telecommunications Commission 0 100 45
2019 Corporate Services and Operations 0 100 18

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 23324
2019 Canadian Radio-television and Telecommunications Commission 0 100 45
2019 Corporate Services and Operations 0 100 18

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 23324
2019 Corporate Services and Operations 0 100 18

Question 59g. From whom did you experience harassment on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 23324

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 39 61 23086
2019 Canadian Radio-television and Telecommunications Commission 26 74 45

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 39 61 23086
2019 Canadian Radio-television and Telecommunications Commission 31 69 45
2019 Corporate Services and Operations 28 72 18

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 47 53 23086
2019 Canadian Radio-television and Telecommunications Commission 49 51 45
2019 Corporate Services and Operations 56 44 18

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 42 58 23086
2019 Canadian Radio-television and Telecommunications Commission 44 56 45
2019 Corporate Services and Operations 39 61 18

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 31 69 23086
2019 Canadian Radio-television and Telecommunications Commission 29 71 45
2019 Corporate Services and Operations 27 73 18

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 55 45 23086
2019 Canadian Radio-television and Telecommunications Commission 57 43 45
2019 Corporate Services and Operations 72 28 18

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 36 64 23086
2019 Canadian Radio-television and Telecommunications Commission 38 62 45
2019 Corporate Services and Operations 28 72 18

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 23086
2019 Canadian Radio-television and Telecommunications Commission 0 100 45
2019 Corporate Services and Operations 0 100 18

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 23086
2019 Canadian Radio-television and Telecommunications Commission 14 86 45

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 23086
2019 Canadian Radio-television and Telecommunications Commission 11 89 45

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 49 51 23086
2019 Canadian Radio-television and Telecommunications Commission 42 58 45
2019 Corporate Services and Operations 44 56 18

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 23086
2019 Canadian Radio-television and Telecommunications Commission 18 82 45

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 23086
2019 Canadian Radio-television and Telecommunications Commission 15 85 45

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 52 48 22957
2019 Canadian Radio-television and Telecommunications Commission 74 26 45

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 27 73 22957
2019 Canadian Radio-television and Telecommunications Commission 38 62 45
2019 Corporate Services and Operations 39 61 18

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 22957

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 21 79 22957
2019 Corporate Services and Operations 0 100 18

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 22957
2019 Corporate Services and Operations 0 100 18

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 22957
2019 Canadian Radio-television and Telecommunications Commission 0 100 45
2019 Corporate Services and Operations 0 100 18

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 22957

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 22957

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 22957
2019 Canadian Radio-television and Telecommunications Commission 24 76 45

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 21361
2019 Corporate Services and Operations 0 100 18

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 20 80 21361
2019 Canadian Radio-television and Telecommunications Commission 22 78 45
2019 Corporate Services and Operations 33 67 18

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 21361
2019 Corporate Services and Operations 0 100 18

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 21361
2019 Corporate Services and Operations 0 100 18

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Corporate Services and Operations 0 100 18

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 21361
2019 Canadian Radio-television and Telecommunications Commission 13 87 45

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 13 87 21361
2019 Canadian Radio-television and Telecommunications Commission 20 80 45

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 32 68 21361
2019 Canadian Radio-television and Telecommunications Commission 47 53 45
2019 Corporate Services and Operations 39 61 18

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Canadian Radio-television and Telecommunications Commission 14 86 45

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 48 52 21361
2019 Canadian Radio-television and Telecommunications Commission 62 38 45
2019 Corporate Services and Operations 50 50 18

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 21361
2019 Corporate Services and Operations 0 100 18

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 56 44 21361
2019 Canadian Radio-television and Telecommunications Commission 53 47 45
2019 Corporate Services and Operations 39 61 18

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 21361
2019 Canadian Radio-television and Telecommunications Commission 0 100 45
2019 Corporate Services and Operations 0 100 18

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 13 87 21361
2019 Canadian Radio-television and Telecommunications Commission 11 89 45

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 18 82 181223
2019 Canadian Radio-television and Telecommunications Commission 15 85 391
2019 Corporate Services and Operations 16 84 96

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Canadian Radio-television and Telecommunications Commission 15 16 19 7 4 31 7 51 19 389
2019 Corporate Services and Operations 19 17 20 8 3 27 6 53 17 96

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Canadian Radio-television and Telecommunications Commission 31 30 17 6 3 11 1 70 10 391
2019 Corporate Services and Operations 36 30 15 10 0 6 3 73 11 96
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 181371
2019 Canadian Radio-television and Telecommunications Commission 7 93 391
2019 Corporate Services and Operations 7 93 96

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 38 62 12977
2019 Canadian Radio-television and Telecommunications Commission 30 70 27

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 76 24 12977

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 12977
2019 Canadian Radio-television and Telecommunications Commission 0 100 27

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 12977
2019 Canadian Radio-television and Telecommunications Commission 0 100 27

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 12977

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12977

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12977

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 12755
2019 Canadian Radio-television and Telecommunications Commission 25 75 27

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 20 80 12755
2019 Canadian Radio-television and Telecommunications Commission 33 67 27

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 12755
2019 Canadian Radio-television and Telecommunications Commission 18 82 27

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 12755

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12755
2019 Canadian Radio-television and Telecommunications Commission 27 73 27

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12755
2019 Canadian Radio-television and Telecommunications Commission 37 63 27

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 12755

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 12755

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 12755

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 15 85 12755

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 1 99 12755
2019 Canadian Radio-television and Telecommunications Commission 0 100 27

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 17 83 12755
2019 Canadian Radio-television and Telecommunications Commission 23 77 27

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 0 100 12755
2019 Canadian Radio-television and Telecommunications Commission 0 100 27

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 18 82 12755
2019 Canadian Radio-television and Telecommunications Commission 22 78 27

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12647

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 12647

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 12647
2019 Canadian Radio-television and Telecommunications Commission 0 100 27

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 17 83 12647

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 12647
2019 Canadian Radio-television and Telecommunications Commission 0 100 27

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 12647
2019 Canadian Radio-television and Telecommunications Commission 0 100 27

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12647
2019 Canadian Radio-television and Telecommunications Commission 0 100 27

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12647

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 49 51 12647
2019 Canadian Radio-television and Telecommunications Commission 67 33 27

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 11129
2019 Canadian Radio-television and Telecommunications Commission 0 100 26

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 15 85 11129

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 11129

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Canadian Radio-television and Telecommunications Commission 0 100 26

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 11129
2019 Canadian Radio-television and Telecommunications Commission 0 100 26

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 11129

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 11129
2019 Canadian Radio-television and Telecommunications Commission 20 80 26

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 11129
2019 Canadian Radio-television and Telecommunications Commission 23 77 26

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 27 73 11129
2019 Canadian Radio-television and Telecommunications Commission 54 46 26

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 11129

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 45 55 11129
2019 Canadian Radio-television and Telecommunications Commission 73 27 26

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 11129

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 62 38 11129
2019 Canadian Radio-television and Telecommunications Commission 70 30 26

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Canadian Radio-television and Telecommunications Commission 0 100 26

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 11129
2019 Canadian Radio-television and Telecommunications Commission 0 100 26

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 181243
2019 Canadian Radio-television and Telecommunications Commission 9 91 391
2019 Corporate Services and Operations 5 95 96

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Canadian Radio-television and Telecommunications Commission 16 13 17 6 2 38 9 54 14 388
2019 Corporate Services and Operations 20 14 20 4 0 32 10 59 7 95

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Canadian Radio-television and Telecommunications Commission 31 28 20 5 2 12 2 69 8 390
2019 Corporate Services and Operations 32 32 18 4 0 9 4 75 5 96
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Canadian Radio-television and Telecommunications Commission 31 30 20 9 9 0 1 62 18 390
2019 Corporate Services and Operations 24 39 19 9 7 0 2 64 17 96

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Canadian Radio-television and Telecommunications Commission 25 33 25 11 4 1 1 59 15 389
2019 Corporate Services and Operations 23 42 20 7 4 1 2 68 12 96

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Canadian Radio-television and Telecommunications Commission 35 30 21 7 4 0 2 67 11 387
2019 Corporate Services and Operations 39 28 23 4 2 0 3 69 7 95

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Canadian Radio-television and Telecommunications Commission 27 29 21 13 8 1 1 57 22 390
2019 Corporate Services and Operations 26 26 28 15 3 0 2 53 18 96

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Canadian Radio-television and Telecommunications Commission 56 27 8 3 1 0 4 87 4 388
2019 Corporate Services and Operations 61 25 4 0 1 0 9 94 1 96

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Canadian Radio-television and Telecommunications Commission 45 26 16 8 4 0 1 71 13 389
2019 Corporate Services and Operations 50 28 12 4 2 0 4 81 7 95

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Canadian Radio-television and Telecommunications Commission 39 35 18 5 2 1 1 75 7 388
2019 Corporate Services and Operations 44 31 19 4 0 1 1 77 4 96

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Canadian Radio-television and Telecommunications Commission 34 39 17 6 2 0 1 75 8 386
2019 Corporate Services and Operations 31 46 14 6 1 1 1 78 8 95

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Canadian Radio-television and Telecommunications Commission 40 32 14 8 4 0 1 73 12 388
2019 Corporate Services and Operations 47 28 8 11 3 0 2 77 15 96

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Canadian Radio-television and Telecommunications Commission 52 24 12 6 6 0 1 76 12 385
2019 Corporate Services and Operations 53 23 14 5 3 0 2 77 9 95

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Canadian Radio-television and Telecommunications Commission 46 32 13 6 2 0 1 78 8 385
2019 Corporate Services and Operations 43 36 9 6 3 0 2 81 10 96

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Canadian Radio-television and Telecommunications Commission 58 24 10 3 4 0 2 83 7 384
2019 Corporate Services and Operations 67 18 7 4 0 0 3 88 4 95

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Canadian Radio-television and Telecommunications Commission 77 9 1 1 2 0 10 96 3 386
2019 Corporate Services and Operations 78 9 0 0 0 0 13 100 0 95

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Canadian Radio-television and Telecommunications Commission 71 11 7 3 4 1 2 85 8 390
2019 Corporate Services and Operations 66 8 12 5 1 3 3 80 7 95

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Canadian Radio-television and Telecommunications Commission 57 27 9 5 2 0 1 85 6 389
2019 Corporate Services and Operations 44 31 10 10 1 1 3 78 11 95

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Canadian Radio-television and Telecommunications Commission 61 19 8 6 4 0 1 81 10 382
2019 Corporate Services and Operations 61 18 5 10 2 1 3 82 12 94

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Canadian Radio-television and Telecommunications Commission 55 17 6 2 1 1 19 90 3 386
2019 Corporate Services and Operations 53 16 7 2 0 2 20 88 3 93

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Canadian Radio-television and Telecommunications Commission 72 17 5 1 1 0 4 93 2 386
2019 Corporate Services and Operations 74 13 4 1 0 1 7 94 1 93

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Canadian Radio-television and Telecommunications Commission 81 8 3 2 3 0 4 92 5 388
2019 Corporate Services and Operations 81 6 2 0 2 0 9 95 2 93

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Canadian Radio-television and Telecommunications Commission 51 26 17 3 2 0 2 79 4 388
2019 Corporate Services and Operations 54 23 12 2 3 1 5 82 6 93

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Canadian Radio-television and Telecommunications Commission 20 36 33 8 2 0 0 57 10 391
2019 Corporate Services and Operations 24 36 31 6 1 0 1 61 7 96

Question 76. After my workday, I feel emotionally drained.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Canadian Radio-television and Telecommunications Commission 5 13 38 27 16 0 0 44 18 389
2019 Corporate Services and Operations 7 12 31 31 18 0 1 49 19 96

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Canadian Radio-television and Telecommunications Commission 35 42 15 3 2 2 0 79 6 391
2019 Corporate Services and Operations 35 47 10 4 0 2 1 85 4 96

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Canadian Radio-television and Telecommunications Commission 36 39 14 7 3 1 0 76 10 391
2019 Corporate Services and Operations 38 42 10 7 2 1 0 80 10 96
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 181509
2019 Canadian Radio-television and Telecommunications Commission 15 85 390
2019 Corporate Services and Operations 14 86 96

Question 80. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 81 19 29087
2019 Canadian Radio-television and Telecommunications Commission 78 22 57
2019 Corporate Services and Operations 77 23 13

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Canadian Radio-television and Telecommunications Commission 59 27 4 7 0 2 0 88 7 43
2019 Corporate Services and Operations 60 10 19 10 0 0 0 70 10 10
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Canadian Radio-television and Telecommunications Commission 25 34 19 10 9 2 1 26 74 390
2019 Corporate Services and Operations 25 28 24 15 4 2 1 26 74 96

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 59 41 130118
2019 Canadian Radio-television and Telecommunications Commission 55 45 279
2019 Corporate Services and Operations 61 39 69

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 44 56 128011
2019 Canadian Radio-television and Telecommunications Commission 44 56 277
2019 Corporate Services and Operations 42 58 68

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Canadian Radio-television and Telecommunications Commission 24 26 14 14 9 2 11 58 26 276
2019 Corporate Services and Operations 35 27 14 12 2 0 11 69 15 66

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Canadian Radio-television and Telecommunications Commission 6 15 17 15 32 4 11 25 55 277
2019 Corporate Services and Operations 7 15 24 16 22 3 13 27 45 68

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Canadian Radio-television and Telecommunications Commission 42 18 14 9 8 1 7 66 19 386
2019 Corporate Services and Operations 41 22 10 11 5 0 11 71 18 94
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