2019 Public Service Employee Survey Results for Courts Administration Service by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	31	0	4	0	96	4	29
2019	Non-shift worker	45	39	5	8	3	84	11	411
2017	Shift worker	27	48	6	19	0	76	19	17
2017	Non-shift worker	31	44	5	14	5	75	20	331
2014	Shift worker	30	34	17	15	4	63	19	29
2014	Non-shift worker	23	44	6	19	8	67	27	387
2011	Shift worker	50	25	5	20	0	75	20	21
2011	Non-shift worker	39	48	5	8	1	87	9	446
2008	Shift worker	32	40	12	8	8	72	16	25
2008	Non-shift worker	37	43	5	11	3	80	14	409

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	68	26	3	0	0	0	3	97	0	28
2019	Non-shift worker	58	25	6	9	1	0	0	84	10	412
2017	Shift worker	44	31	19	6	0	0	0	75	6	17
2017	Non-shift worker	54	30	7	7	1	0	1	85	8	331
2014	Shift worker	53	21	3	13	4	0	7	79	18	29
2014	Non-shift worker	54	27	7	8	3	0	1	82	11	387
2011	Shift worker	43	38	9	0	9	0	0	81	9	21
2011	Non-shift worker	59	25	7	5	3	0	1	85	8	445
2008	Shift worker	44	28	4	16	4	4	0	75	21	25
2008	Non-shift worker	56	27	6	9	2	0	0	83	11	408

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	66	22	8	0	4	88	4	29
2019	Non-shift worker	47	34	4	11	4	80	15	410
2017	Shift worker	51	24	18	0	6	75	6	17
2017	Non-shift worker	40	38	8	10	4	78	14	331
2014	Shift worker	45	31	8	12	4	76	16	29
2014	Non-shift worker	41	38	7	11	4	79	14	384
2011	Shift worker	41	38	5	4	13	79	16	21
2011	Non-shift worker	43	35	8	9	4	79	13	444

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	22	3	21	3	4	0	72	25	29
2019	Non-shift worker	31	37	12	13	6	0	1	69	19	410
2018	Shift worker	40	39	14	6	0	0	0	80	6	21
2018	Non-shift worker	31	41	9	11	8	0	1	72	19	411
2017	Shift worker	39	30	12	5	13	0	0	70	18	17
2017	Non-shift worker	29	37	13	14	7	0	0	66	21	331
2014	Shift worker	14	33	26	10	11	0	6	50	23	29
2014	Non-shift worker	17	31	17	20	14	0	0	48	34	386
2011	Shift worker	42	29	0	7	14	0	8	77	23	21
2011	Non-shift worker	25	39	12	12	10	0	1	65	23	445
2008	Shift worker	12	44	16	16	12	0	0	56	28	25
2008	Non-shift worker	25	40	11	14	7	0	2	66	22	409

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	27	4	7	0	0	0	89	7	29
2019	Non-shift worker	46	37	8	6	2	0	1	84	8	409
2017	Shift worker	46	41	0	0	13	0	0	87	13	17
2017	Non-shift worker	40	43	7	8	2	0	0	83	10	329
2014	Shift worker	35	43	10	8	4	0	0	78	12	29
2014	Non-shift worker	32	44	15	7	2	1	0	76	9	387

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	18	4	11	0	0	4	84	12	29
2019	Non-shift worker	44	32	11	8	5	1	0	76	13	411
2018	Shift worker	57	27	5	6	4	0	0	85	10	21
2018	Non-shift worker	46	31	8	7	6	1	1	78	13	414
2017	Shift worker	45	43	0	12	0	0	0	88	12	17
2017	Non-shift worker	40	33	13	8	5	0	1	74	13	331
2014	Shift worker	28	34	17	10	4	0	7	67	15	29
2014	Non-shift worker	29	31	21	9	7	1	1	62	16	387
2011	Shift worker	18	30	21	8	14	0	9	53	24	21
2011	Non-shift worker	38	33	14	8	5	1	1	72	14	444

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	38	3	3	8	86	11	29
2019	Non-shift worker	45	36	11	4	3	81	7	413
2018	Shift worker	22	75	4	0	0	96	0	21
2018	Non-shift worker	42	37	12	5	4	79	9	412
2017	Shift worker	26	56	13	0	6	81	6	17
2017	Non-shift worker	30	50	11	5	4	80	9	330
2014	Shift worker	20	47	23	11	0	67	11	29
2014	Non-shift worker	27	45	14	9	5	72	14	387
2011	Shift worker	23	36	25	7	8	59	15	21
2011	Non-shift worker	37	41	11	7	5	77	12	443
2008	Shift worker	39	39	17	4	0	78	4	23
2008	Non-shift worker	38	37	11	7	6	76	13	406

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	44	7	4	3	0	0	86	7	29
2019	Non-shift worker	34	33	13	11	7	1	0	69	19	413
2018	Shift worker	53	30	17	0	0	0	0	83	0	21
2018	Non-shift worker	34	32	13	11	8	1	1	67	20	414
2017	Shift worker	44	25	13	12	6	0	0	69	18	17
2017	Non-shift worker	26	38	17	12	7	0	0	64	19	331
2014	Shift worker	26	33	20	9	12	0	0	59	21	29
2014	Non-shift worker	22	36	14	16	12	0	0	58	28	386
2011	Shift worker	15	30	30	7	17	0	0	45	25	21
2011	Non-shift worker	28	35	15	13	8	2	0	64	21	445

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	35	18	6	0	76	6	29
2019	Non-shift worker	37	38	11	10	4	75	14	413
2018	Shift worker	25	59	10	6	0	83	6	21
2018	Non-shift worker	36	40	12	7	4	76	11	414
2017	Shift worker	35	42	18	0	6	76	6	17
2017	Non-shift worker	32	42	15	8	3	74	11	331

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	39	0	7	0	0	0	93	7	29
2019	Non-shift worker	56	32	7	3	1	0	0	88	4	409
2018	Shift worker	47	46	6	0	0	0	0	94	0	21
2018	Non-shift worker	52	36	7	2	2	1	0	89	3	414
2017	Shift worker	45	55	0	0	0	0	0	100	0	17
2017	Non-shift worker	44	41	8	4	2	0	0	86	6	331
2014	Shift worker	20	46	30	0	4	0	0	66	4	29
2014	Non-shift worker	41	37	12	7	3	1	1	78	10	387
2011	Shift worker	36	42	14	0	8	0	0	78	8	21
2011	Non-shift worker	46	37	9	5	2	1	0	84	7	444
2008	Shift worker	44	24	16	12	0	4	0	71	13	25
2008	Non-shift worker	47	33	11	4	3	1	0	81	8	408

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	34	7	4	7	0	0	82	11	29
2019	Non-shift worker	39	32	11	8	8	0	0	72	17	413
2018	Shift worker	46	43	6	4	0	0	0	90	4	21
2018	Non-shift worker	40	32	9	9	9	1	1	73	18	410
2017	Shift worker	46	30	12	6	6	0	0	75	12	17
2017	Non-shift worker	30	37	14	10	9	0	0	67	18	331

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	32	0	6	8	0	86	14	29
2019	Non-shift worker	63	26	7	3	1	0	89	4	411
2018	Shift worker	56	40	4	0	0	0	96	0	21
2018	Non-shift worker	58	30	7	2	2	1	89	4	409
2017	Shift worker	59	35	0	0	6	0	94	6	17
2017	Non-shift worker	57	33	6	2	2	0	90	4	330
2014	Shift worker	45	49	7	0	0	0	93	0	29
2014	Non-shift worker	64	26	7	2	1	0	90	3	387
2011	Shift worker	65	20	8	4	4	0	85	7	21
2011	Non-shift worker	62	28	7	2	1	0	90	3	445

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	40	12	14	0	0	7	72	15	29
2019	Non-shift worker	35	33	12	12	7	0	1	69	19	413
2018	Shift worker	38	39	12	11	0	0	0	77	11	21
2018	Non-shift worker	35	33	11	9	9	1	0	70	19	414
2017	Shift worker	40	42	6	6	6	0	0	82	12	17
2017	Non-shift worker	28	40	15	10	6	1	0	69	16	330
2014	Shift worker	11	31	26	21	11	0	0	42	32	29
2014	Non-shift worker	18	38	18	14	12	1	0	56	26	387
2011	Shift worker	17	19	17	28	13	0	6	38	43	21
2011	Non-shift worker	30	35	15	11	7	1	0	66	19	446

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	41	7	7	7	0	4	78	15	29
2019	Non-shift worker	42	30	13	8	6	0	0	73	15	412
2018	Shift worker	43	43	14	0	0	0	0	86	0	21
2018	Non-shift worker	39	29	13	9	8	1	1	69	18	410
2017	Shift worker	37	24	20	12	6	0	0	62	18	17
2017	Non-shift worker	34	34	13	11	6	1	1	69	18	330
2014	Shift worker	26	28	10	11	16	0	11	60	29	29
2014	Non-shift worker	26	34	18	12	9	1	0	60	22	387

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	33	0	14	0	0	0	86	14	29
2019	Non-shift worker	38	36	12	8	6	0	0	74	14	404
2018	Shift worker	52	30	14	4	0	0	0	83	4	21
2018	Non-shift worker	39	35	10	7	8	1	0	75	15	414
2017	Shift worker	31	44	13	6	6	0	0	75	12	17
2017	Non-shift worker	32	39	15	8	5	0	1	72	13	330
2014	Shift worker	22	33	24	9	12	0	0	55	21	29
2014	Non-shift worker	24	36	19	13	8	0	0	60	21	387
2011	Shift worker	26	47	10	8	9	0	0	72	17	21
2011	Non-shift worker	41	34	12	8	3	1	0	76	12	443

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	25	7	3	7	0	83	10	29
2019	Non-shift worker	49	35	10	5	1	0	84	5	413
2018	Shift worker	68	32	0	0	0	0	100	0	21
2018	Non-shift worker	46	38	9	3	3	0	84	7	412
2017	Shift worker	63	25	6	0	6	0	88	6	17
2017	Non-shift worker	40	46	8	4	2	1	86	7	329
2014	Shift worker	29	54	11	7	0	0	83	7	29
2014	Non-shift worker	36	43	10	7	3	0	80	10	387
2011	Shift worker	44	36	8	4	8	0	80	12	21
2011	Non-shift worker	42	41	9	6	3	0	83	8	444
2008	Shift worker	52	24	20	4	0	0	76	4	25
2008	Non-shift worker	39	43	8	8	2	0	82	10	407

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	37	3	0	0	0	0	97	0	29
2019	Non-shift worker	39	30	19	6	5	0	0	70	11	410
2018	Shift worker	45	20	27	4	4	0	0	65	8	21
2018	Non-shift worker	35	34	16	9	5	1	1	70	13	414
2017	Shift worker	38	56	6	0	0	0	0	94	0	17
2017	Non-shift worker	36	35	17	6	4	0	1	72	11	330
2014	Shift worker	38	21	31	4	7	0	0	59	10	29
2014	Non-shift worker	36	33	19	7	6	0	0	69	12	386
2011	Shift worker	59	23	9	4	0	0	5	87	4	21
2011	Non-shift worker	36	37	15	8	3	1	0	74	11	444
2008	Shift worker	20	40	16	20	0	4	0	63	21	25
2008	Non-shift worker	28	33	21	12	5	0	1	61	18	409

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	15	38	3	28	6	0	33	27	29
2019	Non-shift worker	9	23	30	21	15	1	1	37	32	410
2018	Shift worker	5	4	55	12	15	4	5	29	10	21
2018	Non-shift worker	10	22	26	20	16	3	3	39	33	412
2017	Shift worker	0	30	40	18	5	7	0	24	33	17
2017	Non-shift worker	12	17	33	21	11	1	5	34	31	330
2014	Shift worker	7	25	40	17	3	0	8	22	35	29
2014	Non-shift worker	12	22	35	16	10	1	4	28	35	386
2011	Shift worker	8	18	30	28	6	0	10	38	29	21
2011	Non-shift worker	9	21	29	23	12	2	4	37	31	444
2008	Shift worker	4	44	20	8	12	0	12	23	55	25
2008	Non-shift worker	8	25	33	19	10	1	3	31	35	406

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	0	14	14	31	32	7	3	70	15	29
2019	Non-shift worker	9	16	24	22	23	4	3	47	27	409
2018	Shift worker	10	11	36	17	15	11	0	36	24	21
2018	Non-shift worker	7	18	25	21	20	4	4	45	28	410
2017	Shift worker	12	17	18	29	11	14	0	46	33	17
2017	Non-shift worker	11	19	29	19	13	3	6	36	32	330
2014	Shift worker	16	17	32	14	6	3	12	23	39	29
2014	Non-shift worker	13	20	27	19	10	4	6	32	37	385
2011	Shift worker	13	14	36	16	15	0	6	34	28	21
2011	Non-shift worker	7	21	23	21	17	4	7	43	32	444
2008	Shift worker	12	24	20	28	12	4	0	42	38	25
2008	Non-shift worker	16	25	23	19	11	1	5	32	43	405

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	13	26	26	11	10	8	45	23	29
2019	Non-shift worker	9	15	24	21	24	5	2	49	26	408
2018	Shift worker	18	22	13	19	23	0	5	44	42	21
2018	Non-shift worker	7	16	23	21	20	5	7	47	27	409
2017	Shift worker	0	19	27	24	11	14	5	44	24	17
2017	Non-shift worker	9	19	25	21	16	1	9	42	31	329
2014	Shift worker	23	20	21	12	16	0	8	30	47	29
2014	Non-shift worker	15	21	23	20	11	4	7	35	40	385
2011	Shift worker	13	16	27	13	12	14	6	30	36	21
2011	Non-shift worker	13	18	25	18	13	3	10	36	36	445
2008	Shift worker	8	32	24	24	8	4	0	33	42	25
2008	Non-shift worker	12	21	31	17	12	3	5	31	36	407

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	0	3	22	24	46	3	3	74	3	29
2019	Non-shift worker	4	10	26	32	25	2	2	59	14	408
2018	Shift worker	4	6	14	36	35	0	5	74	11	21
2018	Non-shift worker	4	13	27	26	26	3	2	54	18	410
2017	Shift worker	6	6	16	42	20	5	5	68	14	17
2017	Non-shift worker	6	10	31	28	18	0	6	49	17	327
2014	Shift worker	12	8	26	25	18	3	8	48	22	28
2014	Non-shift worker	9	14	27	31	14	1	4	47	25	383
2011	Shift worker	8	14	13	37	22	0	6	63	24	21
2011	Non-shift worker	5	12	29	28	19	2	6	50	18	443
2008	Shift worker	8	8	25	25	21	4	8	52	19	24
2008	Non-shift worker	7	16	30	27	17	1	2	45	24	406

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	4	8	15	42	6	11	69	22	29
2019	Non-shift worker	11	18	25	19	22	2	3	43	31	411
2018	Shift worker	10	26	29	17	18	0	0	35	36	21
2018	Non-shift worker	15	19	23	18	16	4	5	37	38	411
2017	Shift worker	6	23	16	29	18	7	0	50	32	17
2017	Non-shift worker	20	28	25	10	11	1	5	23	51	329
2014	Shift worker	17	30	14	13	11	0	15	28	55	29
2014	Non-shift worker	26	24	22	14	8	1	5	23	54	385
2011	Shift worker	9	9	22	20	29	0	10	54	21	21
2011	Non-shift worker	11	22	27	17	15	2	6	35	36	443
2008	Shift worker	4	40	8	28	12	0	8	43	48	25
2008	Non-shift worker	21	23	23	15	13	1	3	29	47	407

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	6	14	30	29	6	4	65	19	28
2019	Non-shift worker	14	13	27	19	20	5	2	41	29	411
2018	Shift worker	17	19	31	15	18	0	0	33	36	21
2018	Non-shift worker	13	18	25	19	16	4	5	38	34	409
2017	Shift worker	18	11	18	22	6	19	5	38	38	17
2017	Non-shift worker	15	19	26	16	15	4	6	34	37	327
2014	Shift worker	16	19	26	7	17	4	11	28	42	29
2014	Non-shift worker	11	19	25	21	11	3	10	36	35	385
2011	Shift worker	4	16	25	19	21	0	15	46	24	21
2011	Non-shift worker	10	15	23	23	16	4	9	44	29	445
2008	Shift worker	12	36	20	12	4	4	12	19	57	25
2008	Non-shift worker	19	23	25	15	10	3	5	27	46	406

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	7	7	11	40	13	11	68	23	29
2019	Non-shift worker	10	18	26	20	20	3	2	42	30	410
2018	Shift worker	4	32	29	11	20	0	5	33	37	21
2018	Non-shift worker	8	17	26	21	17	5	5	43	28	408
2017	Shift worker	6	6	34	22	18	14	0	46	14	17
2017	Non-shift worker	12	17	28	18	16	3	6	37	32	328
2014	Shift worker	7	19	24	18	14	3	15	40	31	29
2014	Non-shift worker	14	22	30	14	8	4	7	26	41	385

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	12	21	25	22	3	11	55	21	29
2019	Non-shift worker	11	19	27	22	18	2	1	41	31	411

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	73	18	0	0	3	6	0	97	3	29
2019	Non-shift worker	67	19	5	6	2	0	1	87	9	410
2017	Shift worker	27	34	19	0	7	6	6	70	8	17
2017	Non-shift worker	61	24	7	5	1	0	2	86	7	331
2014	Shift worker	43	33	11	7	0	0	7	82	7	29
2014	Non-shift worker	60	22	6	7	2	0	3	84	10	386
2011	Shift worker	56	23	5	16	0	0	0	79	16	21
2011	Non-shift worker	61	24	6	6	2	0	1	86	8	444
2008	Shift worker	52	24	4	12	0	0	8	83	13	25
2008	Non-shift worker	55	26	6	6	3	0	3	84	10	406

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	15	15	8	6	7	4	67	16	29
2019	Non-shift worker	28	26	17	11	9	7	3	59	22	410
2018	Shift worker	15	45	7	10	6	5	10	72	20	21
2018	Non-shift worker	28	26	16	11	8	8	4	61	21	411
2017	Shift worker	16	34	19	6	18	7	0	54	26	17
2017	Non-shift worker	19	28	19	14	9	4	6	53	25	330
2014	Shift worker	23	23	21	4	27	3	0	47	31	29
2014	Non-shift worker	21	27	20	12	12	4	4	52	26	386

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	13	3	11	3	0	0	84	14	29
2019	Non-shift worker	49	27	8	7	8	0	0	76	16	410
2018	Shift worker	68	11	10	4	6	0	0	80	10	21
2018	Non-shift worker	50	26	7	9	6	1	1	77	15	411
2017	Shift worker	25	56	6	0	12	0	0	81	12	17
2017	Non-shift worker	39	34	10	8	7	0	1	74	16	330
2014	Shift worker	34	40	3	0	16	4	3	80	17	29
2014	Non-shift worker	36	30	9	11	11	3	1	68	22	387

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	19	7	4	0	0	0	89	4	29
2019	Non-shift worker	48	33	6	10	3	0	0	81	13	408
2018	Shift worker	47	36	13	4	0	0	0	83	4	21
2018	Non-shift worker	50	33	7	5	4	0	0	83	9	411
2017	Shift worker	27	55	6	5	6	0	0	82	12	17
2017	Non-shift worker	34	44	9	8	4	1	1	79	11	331
2014	Shift worker	29	37	7	7	20	0	0	66	27	29
2014	Non-shift worker	34	40	13	9	5	0	0	73	14	385

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	32	9	3	0	3	0	87	3	29
2019	Non-shift worker	44	35	12	4	4	1	0	80	8	409
2018	Shift worker	57	28	14	0	0	0	0	86	0	21
2018	Non-shift worker	46	34	9	4	4	2	1	82	8	414

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	14	19	0	0	3	4	80	0	29
2019	Non-shift worker	42	26	16	4	5	2	5	73	10	412

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	18	12	0	0	3	0	88	0	29
2019	Non-shift worker	45	24	14	6	7	1	1	71	14	412
2018	Shift worker	58	28	10	4	0	0	0	86	4	21
2018	Non-shift worker	42	31	9	6	7	2	2	76	14	412
2017	Shift worker	32	43	12	0	12	0	0	75	12	17
2017	Non-shift worker	37	34	12	9	6	1	2	72	16	330
2014	Shift worker	35	27	21	8	8	0	0	62	16	29
2014	Non-shift worker	29	34	14	12	9	0	2	64	22	387
2011	Shift worker	31	33	17	9	9	0	0	64	19	21
2011	Non-shift worker	33	32	14	12	7	1	1	66	19	444
2008	Shift worker	16	36	28	12	8	0	0	52	20	25
2008	Non-shift worker	27	33	15	12	10	1	2	62	23	409

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	48	0	0	0	0	0	100	0	29
2019	Non-shift worker	53	22	12	5	5	2	1	77	11	411
2018	Shift worker	41	49	0	6	0	4	0	93	7	21
2018	Non-shift worker	50	27	10	4	5	3	1	80	9	411
2017	Shift worker	38	43	6	6	6	0	0	81	12	17
2017	Non-shift worker	46	26	12	6	6	2	1	75	13	330
2014	Shift worker	36	40	8	6	8	3	0	78	14	29
2014	Non-shift worker	32	33	14	9	7	2	3	68	17	387
2011	Shift worker	26	28	24	4	14	5	0	56	18	21
2011	Non-shift worker	35	33	15	7	7	2	1	70	14	446
2008	Shift worker	12	56	12	12	8	0	0	68	20	25
2008	Non-shift worker	30	32	15	9	9	3	2	65	19	407

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	36	7	4	0	0	0	89	4	29
2019	Non-shift worker	51	23	10	9	6	1	1	75	15	408
2018	Shift worker	58	38	4	0	0	0	0	96	0	21
2018	Non-shift worker	50	27	9	4	6	1	2	80	11	410
2017	Shift worker	32	38	18	0	12	0	0	70	12	17
2017	Non-shift worker	47	29	11	6	5	0	1	77	12	329
2014	Shift worker	35	24	11	19	12	0	0	58	31	29
2014	Non-shift worker	30	36	14	11	8	0	2	66	19	385
2011	Shift worker	20	48	14	9	9	0	0	67	19	21
2011	Non-shift worker	39	30	13	11	7	0	1	69	18	446
2008	Shift worker	24	40	20	8	8	0	0	64	16	25
2008	Non-shift worker	29	38	11	11	9	1	1	68	20	409

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	100	0	0	0	0	0	100	0	29
2019	Non-shift worker	82	13	2	1	1	1	96	2	410
2017	Shift worker	68	32	0	0	0	0	100	0	17
2017	Non-shift worker	81	12	3	2	1	2	94	3	330
2014	Shift worker	67	23	3	3	4	0	90	7	29
2014	Non-shift worker	74	17	5	1	2	1	92	3	387
2011	Shift worker	71	29	0	0	0	0	100	0	21
2011	Non-shift worker	74	16	5	1	2	2	92	4	445
2008	Shift worker	76	16	4	4	0	0	92	4	25
2008	Non-shift worker	78	12	4	3	0	3	93	4	409

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	75	11	8	0	0	3	3	92	0	29
2019	Non-shift worker	55	20	8	5	3	3	6	82	9	412
2017	Shift worker	44	24	19	7	0	6	0	72	8	17
2017	Non-shift worker	46	22	9	8	7	3	5	74	16	331
2014	Shift worker	43	23	7	3	11	3	10	76	16	29
2014	Non-shift worker	35	24	15	7	7	6	6	67	16	386
2011	Shift worker	43	21	15	4	14	4	0	66	18	21
2011	Non-shift worker	39	28	10	9	8	2	4	72	18	446

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	74	18	8	0	0	0	0	92	0	29
2019	Non-shift worker	61	19	9	5	4	1	1	82	9	413
2018	Shift worker	75	15	6	0	0	4	0	93	0	21
2018	Non-shift worker	58	22	6	3	7	1	2	83	10	410
2017	Shift worker	38	37	12	0	12	0	0	75	12	17
2017	Non-shift worker	53	23	12	3	5	2	1	79	8	330

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	28	0	4	0	3	4	96	4	29
2019	Non-shift worker	51	25	10	7	6	0	1	77	13	413
2018	Shift worker	75	11	14	0	0	0	0	86	0	21
2018	Non-shift worker	53	24	11	3	7	1	1	79	10	410
2017	Shift worker	45	37	6	6	6	0	0	82	12	17
2017	Non-shift worker	50	29	8	6	6	1	1	80	12	331
2014	Shift worker	35	38	12	3	12	0	0	73	15	29
2014	Non-shift worker	38	30	15	10	6	0	1	69	16	386

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Non-shift worker	28	38	14	9	8	1	1	68	18	86

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	39	10	0	3	0	0	87	3	29
2019	Non-shift worker	36	28	14	6	8	7	1	69	15	411
2018	Shift worker	44	50	0	6	0	0	0	94	6	21
2018	Non-shift worker	36	28	14	7	7	7	1	70	15	414
2017	Shift worker	28	54	19	0	0	0	0	81	0	17
2017	Non-shift worker	27	34	16	9	6	7	1	66	17	331
2014	Shift worker	27	41	7	0	12	13	0	79	14	29
2014	Non-shift worker	19	32	21	12	7	9	0	56	21	385
2011	Shift worker	9	33	24	9	4	16	5	53	16	21
2011	Non-shift worker	26	28	20	9	9	8	0	58	20	444

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	31	7	4	3	0	0	86	7	29
2019	Non-shift worker	33	30	14	9	10	4	0	66	20	411
2018	Shift worker	46	37	10	6	0	0	0	83	6	21
2018	Non-shift worker	33	28	14	10	9	4	1	64	21	410
2017	Shift worker	17	48	29	6	0	0	0	65	6	17
2017	Non-shift worker	24	28	20	14	10	3	1	54	26	330
2014	Shift worker	12	37	17	10	20	4	0	52	30	29
2014	Non-shift worker	16	29	25	16	12	2	0	46	28	385
2011	Shift worker	15	30	16	15	9	14	0	53	29	21
2011	Non-shift worker	24	27	22	13	11	3	0	52	24	443
2008	Shift worker	12	36	28	8	8	8	0	52	17	25
2008	Non-shift worker	17	28	20	18	14	2	1	47	33	409

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	36	8	4	3	6	0	84	7	29
2019	Non-shift worker	25	28	17	11	11	7	0	58	24	409
2018	Shift worker	38	32	26	4	0	0	0	70	4	21
2018	Non-shift worker	25	28	16	12	12	7	1	57	26	412
2017	Shift worker	16	32	46	6	0	0	0	48	6	17
2017	Non-shift worker	16	27	20	16	12	8	1	47	31	331
2014	Shift worker	10	17	26	15	20	12	0	31	39	29
2014	Non-shift worker	11	23	27	20	14	6	0	36	36	385
2011	Shift worker	9	20	29	4	13	26	0	39	22	21
2011	Non-shift worker	14	29	23	16	9	8	0	47	28	446
2008	Shift worker	4	40	24	4	12	16	0	52	19	25
2008	Non-shift worker	11	23	18	24	15	8	1	38	42	408

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	24	14	8	3	6	0	74	12	29
2019	Non-shift worker	24	30	17	15	11	4	0	56	27	411
2018	Shift worker	37	39	17	7	0	0	0	76	7	21
2018	Non-shift worker	24	32	15	11	13	5	0	59	25	414
2017	Shift worker	21	48	12	5	6	7	0	75	12	17
2017	Non-shift worker	17	28	18	16	16	5	1	48	34	330
2014	Shift worker	13	27	23	16	16	4	0	43	33	29
2014	Non-shift worker	11	29	22	19	16	3	0	41	36	384
2011	Shift worker	31	14	27	15	13	0	0	45	28	21
2011	Non-shift worker	18	33	20	15	13	2	0	52	28	446
2008	Shift worker	16	28	20	8	16	12	0	50	27	25
2008	Non-shift worker	15	35	15	18	13	3	1	53	32	407

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	84	8	4	0	0	0	4	96	0	29
2019	Non-shift worker	60	19	10	3	3	5	1	84	6	413

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	43	3	8	0	0	0	89	8	29
2019	Non-shift worker	31	42	17	6	3	1	0	74	9	408
2018	Shift worker	41	39	17	4	0	0	0	80	4	21
2018	Non-shift worker	31	37	20	5	6	1	0	69	11	413
2017	Shift worker	26	68	0	6	0	0	0	94	6	17
2017	Non-shift worker	25	38	18	10	5	2	1	65	16	331
2014	Shift worker	21	37	20	11	8	4	0	60	19	29
2014	Non-shift worker	19	37	28	8	7	2	0	57	15	385
2011	Shift worker	20	28	26	8	9	9	0	53	19	21
2011	Non-shift worker	26	35	21	8	7	3	0	63	16	444

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	40	13	6	0	7	0	80	6	29
2019	Non-shift worker	17	33	19	18	8	5	1	53	27	411

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	32	10	11	4	4	0	74	16	29
2019	Non-shift worker	39	35	11	7	5	2	2	76	13	411
2018	Shift worker	47	17	21	15	0	0	0	64	15	21
2018	Non-shift worker	40	35	13	4	5	2	1	77	10	414
2017	Shift worker	33	54	7	0	0	6	0	93	0	16
2017	Non-shift worker	36	33	13	9	3	4	1	74	13	330
2014	Shift worker	29	26	14	23	4	0	4	58	28	29
2014	Non-shift worker	31	35	17	7	5	5	1	69	13	385
2011	Shift worker	24	24	31	11	0	4	6	54	12	21
2011	Non-shift worker	37	32	10	8	7	5	1	73	16	444
2008	Shift worker	20	32	20	8	12	4	4	57	22	25
2008	Non-shift worker	28	38	11	9	7	5	2	71	17	409

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	35	18	4	4	0	0	74	8	29
2019	Non-shift worker	35	35	16	6	5	3	0	72	11	409
2018	Shift worker	47	17	25	11	0	0	0	64	11	21
2018	Non-shift worker	34	34	18	7	5	1	1	69	12	413

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	19	6	12	11	4	3	69	25	28
2019	Non-shift worker	22	22	19	11	12	12	3	51	26	410
2018	Shift worker	36	23	19	0	11	0	11	67	12	21
2018	Non-shift worker	24	21	16	12	12	11	4	53	29	412
2017	Shift worker	21	37	5	11	12	14	0	67	27	17
2017	Non-shift worker	14	22	18	13	12	17	4	45	32	331
2014	Shift worker	24	21	11	7	19	9	10	55	31	29
2014	Non-shift worker	15	19	22	16	15	10	2	40	35	386
2011	Shift worker	0	29	16	7	13	35	0	44	31	21
2011	Non-shift worker	18	20	19	14	13	13	4	45	32	445

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	32	9	11	3	3	0	76	15	29
2019	Non-shift worker	27	30	18	12	10	3	1	59	23	411
2018	Shift worker	41	23	28	4	0	4	0	67	4	21
2018	Non-shift worker	24	28	17	13	13	4	1	55	27	413
2017	Shift worker	32	36	25	0	6	0	0	69	6	17
2017	Non-shift worker	21	26	22	14	12	4	1	50	27	330
2014	Shift worker	10	17	24	23	15	6	4	30	43	29
2014	Non-shift worker	11	15	23	21	26	4	1	27	49	385
2011	Shift worker	9	35	23	8	19	6	0	47	28	21
2011	Non-shift worker	17	30	17	17	14	2	2	50	33	446
2008	Shift worker	20	28	28	12	12	0	0	48	24	25
2008	Non-shift worker	15	33	17	14	17	4	0	50	32	407

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	19	14	7	15	7	0	61	24	29
2019	Non-shift worker	21	21	13	17	18	4	6	47	38	412
2018	Shift worker	40	13	14	18	6	0	9	58	27	21
2018	Non-shift worker	18	22	12	16	21	4	6	45	41	414
2017	Shift worker	32	24	12	5	12	6	7	66	20	17
2017	Non-shift worker	11	19	18	19	22	4	8	34	46	331
2014	Shift worker	10	18	10	21	30	0	11	31	57	29
2014	Non-shift worker	10	13	19	17	32	3	5	25	54	385
2011	Shift worker	4	15	9	10	40	6	16	24	64	21
2011	Non-shift worker	10	22	13	21	24	2	8	35	50	446
2008	Shift worker	12	40	16	0	16	0	16	62	19	25
2008	Non-shift worker	7	23	15	20	25	4	7	34	50	408

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	33	7	12	4	0	7	76	17	29
2019	Non-shift worker	53	19	13	4	3	1	6	78	8	412

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	16	8	4	4	0	11	82	9	29
2019	Non-shift worker	62	10	7	1	4	2	13	85	6	411

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	10	13	15	3	0	4	68	19	29
2019	Non-shift worker	51	19	14	4	5	2	5	75	9	410

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	4	13	15	7	7	4	61	25	29
2019	Non-shift worker	47	18	14	5	7	3	6	71	13	410

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	17	8	14	4	4	4	71	20	28
2019	Non-shift worker	50	13	11	8	9	3	6	69	19	408

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	8	11	8	0	4	7	79	9	29
2019	Non-shift worker	66	12	7	3	3	2	7	85	7	407

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	76	4	4	8	0	4	4	87	9	29
2019	Non-shift worker	73	6	4	3	3	3	7	88	7	411

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	76	0	4	8	0	4	8	86	9	29
2019	Non-shift worker	76	5	3	1	1	3	11	94	3	410

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	42	9	6	4	7	0	80	11	28
2019	Non-shift worker	25	40	15	11	6	3	0	67	18	411
2018	Shift worker	33	47	10	6	0	4	0	83	7	21
2018	Non-shift worker	30	33	18	8	7	3	1	65	16	413
2017	Shift worker	21	34	32	0	6	7	0	60	6	17
2017	Non-shift worker	17	35	21	10	8	8	1	57	21	330

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	29	0	4	3	0	0	93	7	28
2019	Non-shift worker	41	35	12	6	5	2	0	77	11	408
2018	Shift worker	58	24	11	6	0	0	0	82	6	21
2018	Non-shift worker	45	34	11	5	2	2	1	81	7	410
2017	Shift worker	32	55	6	6	0	0	0	88	6	17
2017	Non-shift worker	30	43	13	5	4	4	1	77	10	330
2014	Shift worker	29	49	11	11	0	0	0	78	11	29
2014	Non-shift worker	33	40	15	7	3	1	0	74	10	386
2011	Shift worker	9	48	9	9	5	14	6	71	17	21
2011	Non-shift worker	33	35	19	4	5	3	0	71	10	446

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	18	3	4	4	3	4	88	9	29
2019	Non-shift worker	42	29	15	6	5	3	0	74	11	409
2018	Shift worker	71	17	5	0	6	0	0	89	6	21
2018	Non-shift worker	45	30	14	4	2	4	1	78	7	408
2017	Shift worker	37	31	19	0	6	6	0	73	6	17
2017	Non-shift worker	34	36	15	4	4	7	1	75	8	331
2014	Shift worker	31	35	18	4	4	9	0	72	9	29
2014	Non-shift worker	34	38	16	4	4	3	1	75	8	386

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	74	19	4	3	0	0	0	93	3	29
2019	Non-shift worker	55	30	8	3	4	0	0	85	7	411
2018	Shift worker	78	9	6	6	0	0	0	87	6	21
2018	Non-shift worker	55	31	7	4	4	0	0	86	7	405
2017	Shift worker	51	31	12	6	0	0	0	82	6	17
2017	Non-shift worker	44	39	9	4	4	0	1	83	8	330
2014	Shift worker	48	30	15	4	4	0	0	78	8	29
2014	Non-shift worker	40	38	12	6	4	0	0	78	10	386
2011	Shift worker	31	31	24	4	9	0	0	63	13	21
2011	Non-shift worker	42	37	11	5	5	0	0	79	10	445
2008	Shift worker	36	32	20	4	4	4	0	71	8	25
2008	Non-shift worker	34	39	12	8	5	1	0	74	13	406

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	20	8	0	7	3	0	85	7	29
2019	Non-shift worker	42	28	15	8	7	0	0	71	15	407
2018	Shift worker	60	22	11	6	0	0	0	83	6	21
2018	Non-shift worker	41	25	15	10	8	1	0	67	18	410
2017	Shift worker	29	51	13	6	0	0	0	80	6	16
2017	Non-shift worker	25	29	24	13	8	2	1	55	21	331
2014	Shift worker	22	31	29	11	8	0	0	52	18	29
2014	Non-shift worker	21	31	26	11	11	1	0	52	22	387
2011	Shift worker	20	25	30	8	16	0	0	45	25	21
2011	Non-shift worker	29	30	20	11	9	0	0	59	20	445

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	15	11	7	4	0	0	78	11	29
2019	Non-shift worker	41	30	13	9	5	0	0	72	15	410
2018	Shift worker	67	19	7	6	0	0	0	86	6	21
2018	Non-shift worker	40	29	15	9	7	0	0	69	16	408
2017	Shift worker	22	59	18	0	0	0	0	82	0	17
2017	Non-shift worker	27	35	18	11	7	1	1	63	18	331
2014	Shift worker	18	39	16	15	12	0	0	57	27	28
2014	Non-shift worker	21	35	22	10	10	1	0	57	21	387
2011	Shift worker	15	25	35	8	16	0	0	41	25	21
2011	Non-shift worker	30	34	17	11	7	0	0	64	18	443
2008	Shift worker	32	40	16	0	12	0	0	72	12	25
2008	Non-shift worker	22	36	16	15	10	0	0	58	25	409

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	7	15	8	7	14	3	64	18	29
2019	Non-shift worker	38	22	16	10	10	2	1	63	21	411
2018	Shift worker	43	28	14	10	0	5	0	74	11	21
2018	Non-shift worker	35	23	13	12	11	3	3	61	25	410
2017	Shift worker	29	52	6	0	6	7	0	87	6	17
2017	Non-shift worker	23	23	20	14	10	5	4	52	26	331
2014	Shift worker	20	14	24	28	8	7	0	36	38	29
2014	Non-shift worker	23	23	20	14	14	5	2	49	30	387
2011	Shift worker	28	22	8	17	24	0	0	50	42	21
2011	Non-shift worker	31	22	18	10	12	4	3	57	24	444
2008	Shift worker	20	32	24	8	12	4	0	54	21	25
2008	Non-shift worker	20	24	20	15	14	3	4	48	31	408

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	32	35	34	29
2019	Non-shift worker	30	31	39	413
2018	Shift worker	24	47	29	21
2018	Non-shift worker	33	35	32	413
2017	Shift worker	35	48	17	17
2017	Non-shift worker	35	29	36	331
2014	Shift worker	34	26	40	29
2014	Non-shift worker	33	34	33	387
2011	Shift worker	35	39	25	21
2011	Non-shift worker	36	37	27	446

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	25	6	16	3	7	3	72	21	29
2019	Non-shift worker	37	39	11	6	4	1	1	78	10	412

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	18	10	0	0	11	6	88	0	29
2019	Non-shift worker	55	24	9	2	2	6	2	86	4	412

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	29
2019	Non-shift worker	21	79	413

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	4	14	7	0	21	7	71	10	29
2019	Non-shift worker	17	16	18	6	9	26	8	50	22	413
2018	Shift worker	22	18	14	6	0	22	17	66	11	21
2018	Non-shift worker	18	15	19	8	9	23	9	48	24	411
2017	Shift worker	5	12	21	13	12	24	14	26	40	17
2017	Non-shift worker	10	18	18	8	9	27	10	44	26	330
2014	Shift worker	18	17	17	12	8	16	13	49	27	29
2014	Non-shift worker	15	16	23	6	8	26	5	46	21	384

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	21	7	3	0	11	0	89	3	29
2019	Non-shift worker	31	30	16	7	6	8	2	68	14	413
2018	Shift worker	37	26	12	6	0	19	0	77	8	21
2018	Non-shift worker	32	28	17	7	7	9	0	66	15	412
2017	Shift worker	14	41	11	6	6	20	0	70	16	17
2017	Non-shift worker	22	33	19	5	8	13	1	64	14	328
2014	Shift worker	21	35	13	12	11	9	0	61	25	29
2014	Non-shift worker	22	32	21	6	6	11	2	62	14	385
2011	Shift worker	14	38	22	4	5	17	0	63	10	21
2011	Non-shift worker	35	31	15	7	5	7	0	71	12	445

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	29
2019	Non-shift worker	12	88	412

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	7	14	4	0	21	10	74	6	29
2019	Non-shift worker	18	15	20	5	4	30	8	53	15	409
2018	Shift worker	15	18	14	0	6	34	12	62	12	21
2018	Non-shift worker	20	15	23	3	4	28	8	54	11	412
2017	Shift worker	15	12	6	0	12	37	19	59	28	17
2017	Non-shift worker	16	16	18	2	4	33	11	56	11	329
2014	Shift worker	7	14	24	4	8	30	13	37	21	29
2014	Non-shift worker	14	15	22	2	3	37	6	51	10	385

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	21	14	0	0	11	0	84	0	29
2019	Non-shift worker	34	30	14	5	5	11	1	73	10	411
2018	Shift worker	43	19	12	6	0	19	0	77	8	21
2018	Non-shift worker	29	28	22	4	3	12	1	66	9	412
2017	Shift worker	26	25	25	0	6	18	0	62	8	17
2017	Non-shift worker	26	32	15	3	4	17	3	72	9	329
2014	Shift worker	13	38	17	8	8	16	0	61	19	29
2014	Non-shift worker	24	29	21	2	2	20	2	68	6	385
2011	Shift worker	13	21	31	4	0	31	0	49	5	21
2011	Non-shift worker	37	30	15	4	3	11	0	76	7	444

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	12	18	15	11	3	3	53	28	29
2019	Non-shift worker	41	26	17	7	8	0	1	67	16	407
2018	Shift worker	31	32	12	12	12	0	0	63	24	20
2018	Non-shift worker	35	29	16	9	9	1	2	65	18	414
2017	Shift worker	35	21	11	7	26	0	0	56	33	17
2017	Non-shift worker	34	25	16	10	10	0	5	62	21	329

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	22	20	6	12	0	3	60	19	29
2019	Non-shift worker	21	24	30	14	9	0	1	47	23	410
2018	Shift worker	50	13	25	12	0	0	0	63	12	20
2018	Non-shift worker	20	25	25	16	12	1	1	45	29	413
2017	Shift worker	16	36	20	17	6	0	5	54	25	17
2017	Non-shift worker	16	26	24	20	12	1	2	43	32	329

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	17	19	6	4	3	6	68	11	29
2019	Non-shift worker	35	27	20	10	4	1	3	65	14	405
2018	Shift worker	54	15	11	15	0	0	5	72	16	20
2018	Non-shift worker	28	31	21	11	5	1	2	61	17	411
2017	Shift worker	54	20	5	0	7	0	13	85	8	15
2017	Non-shift worker	25	27	23	11	9	1	4	54	21	329

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	37	16	7	15	3	3	60	23	29
2019	Non-shift worker	26	23	23	12	13	1	2	51	25	407
2018	Shift worker	37	25	14	7	17	0	0	62	24	21
2018	Non-shift worker	22	22	22	15	17	1	2	45	33	412
2017	Shift worker	17	12	30	18	13	0	12	32	34	17
2017	Non-shift worker	15	20	17	22	22	1	3	37	45	330

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	15	14	0	0	0	7	85	0	29
2019	Non-shift worker	49	23	14	5	3	0	5	77	9	408
2018	Shift worker	58	12	25	0	0	0	5	74	0	20
2018	Non-shift worker	46	21	15	5	6	2	5	73	12	411
2017	Shift worker	42	16	13	0	0	6	23	81	0	17
2017	Non-shift worker	38	27	12	5	5	1	10	74	12	328

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	21	15	23	0	0	0	62	23	29
2019	Non-shift worker	37	27	18	9	8	0	1	65	17	410
2018	Shift worker	58	11	4	11	10	0	5	73	23	21
2018	Non-shift worker	31	27	22	10	7	1	1	59	18	410
2017	Shift worker	22	36	12	17	5	0	6	63	24	17
2017	Non-shift worker	26	34	19	10	8	1	2	62	19	327

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	17	12	4	6	9	4	74	12	29
2019	Non-shift worker	35	30	17	9	7	1	1	67	16	413
2018	Shift worker	41	23	19	0	0	0	17	77	0	21
2018	Non-shift worker	35	30	18	8	5	2	2	67	14	415
2017	Shift worker	35	30	17	6	5	0	6	70	12	17
2017	Non-shift worker	26	29	21	11	8	0	4	57	21	327

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	33	12	4	6	3	0	77	10	29
2019	Non-shift worker	30	29	21	10	8	0	1	60	18	411
2018	Shift worker	36	34	7	17	0	0	5	74	18	21
2018	Non-shift worker	28	30	22	11	6	1	2	60	17	415
2017	Shift worker	36	40	0	12	5	0	6	81	19	17
2017	Non-shift worker	24	30	23	11	8	0	4	56	20	328

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	32	10	4	6	0	0	80	9	29
2019	Non-shift worker	34	28	22	7	8	0	1	63	15	412
2018	Shift worker	38	33	20	4	0	0	5	75	4	20
2018	Non-shift worker	36	28	18	9	6	0	2	66	16	413
2017	Shift worker	35	34	0	12	5	6	6	80	20	17
2017	Non-shift worker	31	29	18	11	7	1	3	62	19	328

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	11	16	9	0	3	0	74	9	29
2019	Non-shift worker	45	22	15	6	9	1	1	69	16	410

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	17	11	11	0	3	0	77	12	29
2019	Non-shift worker	35	35	15	7	6	1	1	71	13	409
2018	Shift worker	52	19	20	4	0	0	5	75	4	21
2018	Non-shift worker	35	32	14	12	4	0	2	69	17	412
2017	Shift worker	35	16	12	18	5	6	6	59	27	17
2017	Non-shift worker	35	30	18	9	5	0	3	67	14	328

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	74	14	4	8	0	0	0	88	8	29
2019	Non-shift worker	55	24	12	5	2	0	2	81	7	409
2018	Shift worker	71	10	7	0	0	0	11	92	0	21
2018	Non-shift worker	52	25	11	7	3	1	2	78	10	411
2017	Shift worker	34	31	24	0	11	0	0	65	11	17
2017	Non-shift worker	52	23	15	4	3	0	3	77	7	330

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	84	8	4	0	0	4	0	96	0	29
2019	Non-shift worker	72	13	5	1	2	1	7	92	3	409
2018	Shift worker	85	0	10	0	0	0	5	89	0	21
2018	Non-shift worker	68	16	6	2	1	0	7	90	4	413

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	85	0	7	8	0	0	0	85	8	29
2019	Non-shift worker	69	11	7	4	4	0	5	84	9	411
2018	Shift worker	75	4	10	0	6	0	5	83	7	21
2018	Non-shift worker	68	12	7	5	4	0	5	84	9	414
2017	Shift worker	52	6	12	6	18	0	6	62	26	17
2017	Non-shift worker	67	14	4	6	4	1	5	86	10	330

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	25	9	0	0	0	91	0	28
2019	Non-shift worker	52	29	12	3	2	2	82	6	410
2018	Shift worker	65	6	10	14	0	5	75	15	21
2018	Non-shift worker	51	29	11	4	4	2	81	7	412
2017	Shift worker	38	39	0	5	12	6	82	18	17
2017	Non-shift worker	49	29	10	6	3	3	80	9	329

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	83	11	3	3	0	0	0	94	3	29
2019	Non-shift worker	60	17	9	4	7	0	3	79	11	408
2018	Shift worker	65	11	12	0	7	0	5	80	7	20
2018	Non-shift worker	55	21	10	7	5	1	2	77	12	410
2017	Shift worker	38	26	0	5	18	6	6	74	26	17
2017	Non-shift worker	55	22	8	7	4	0	3	80	12	330

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	8	0	4	0	0	22	95	5	29
2019	Non-shift worker	59	11	4	2	1	1	22	91	4	407
2018	Shift worker	69	0	16	0	0	0	15	81	0	20
2018	Non-shift worker	53	11	6	3	1	1	25	86	5	412
2017	Shift worker	52	13	5	0	5	0	25	86	7	17
2017	Non-shift worker	44	14	5	4	1	0	31	84	8	330

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	83	10	4	0	0	3	96	0	29
2019	Non-shift worker	62	18	10	1	2	6	86	3	407
2018	Shift worker	68	17	10	0	0	5	89	0	21
2018	Non-shift worker	59	20	9	4	2	6	84	7	412
2017	Shift worker	59	12	5	6	5	12	81	13	17
2017	Non-shift worker	61	15	9	4	3	8	83	7	328

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	73	14	8	3	3	0	0	86	6	29
2019	Non-shift worker	75	12	4	2	1	0	5	92	3	410
2018	Shift worker	60	4	15	4	11	0	5	68	16	20
2018	Non-shift worker	72	10	3	5	3	0	5	88	9	413
2017	Shift worker	35	24	0	5	18	6	12	72	28	17
2017	Non-shift worker	64	15	7	3	5	1	6	84	8	329

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	21	10	4	0	0	0	86	4	29
2019	Non-shift worker	56	23	11	5	2	0	3	81	7	410
2018	Shift worker	53	22	17	4	0	0	5	79	4	21
2018	Non-shift worker	53	24	14	4	2	1	3	79	6	413
2017	Shift worker	40	27	17	5	5	0	6	71	11	17
2017	Non-shift worker	53	24	12	4	2	0	4	80	7	330

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	40	33	3	0	0	64	3	29
2019	Non-shift worker	17	33	35	11	4	0	50	15	412
2018	Shift worker	30	42	22	6	0	0	71	6	21
2018	Non-shift worker	17	31	33	14	4	0	48	19	412
2017	Shift worker	18	35	36	0	6	5	56	6	17
2017	Non-shift worker	13	31	36	15	5	0	44	20	330

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	0	16	35	17	29	0	3	48	16	28
2019	Non-shift worker	9	18	39	21	13	0	0	34	27	410
2018	Shift worker	0	6	35	35	24	0	0	59	6	21
2018	Non-shift worker	8	19	40	20	13	0	1	33	26	410
2017	Shift worker	6	6	49	24	10	0	5	36	13	17
2017	Non-shift worker	5	20	38	23	12	1	1	36	25	328

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	32	17	3	0	4	0	80	3	29
2019	Non-shift worker	34	37	13	7	4	3	0	75	12	412
2018	Shift worker	39	47	14	0	0	0	0	86	0	21
2018	Non-shift worker	33	39	12	7	5	3	1	75	12	413
2017	Shift worker	15	42	19	6	0	18	0	69	8	17
2017	Non-shift worker	21	43	20	7	5	5	0	67	13	329

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	26	8	7	0	4	0	84	7	29
2019	Non-shift worker	26	33	17	13	9	2	0	60	22	413
2018	Shift worker	39	34	10	6	6	4	0	76	13	21
2018	Non-shift worker	28	32	17	13	7	2	1	62	21	412
2017	Shift worker	16	46	6	18	6	0	6	67	26	17
2017	Non-shift worker	16	35	22	17	7	3	0	52	25	329

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	29
2019	Non-shift worker	16	84	413
2017	Non-shift worker	15	85	329
2014	Shift worker	20	80	29
2014	Non-shift worker	16	84	385

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	15	26	3	8	0	12	40	60	29
2019	Non-shift worker	38	35	12	4	5	3	3	40	60	411
2018	Shift worker	48	15	15	12	4	6	0	51	49	21
2018	Non-shift worker	45	26	13	7	4	3	2	48	52	414
2017	Shift worker	32	15	24	6	11	12	0	36	64	17
2017	Non-shift worker	48	20	17	5	5	4	1	51	49	329

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	79	21	15
2019	Non-shift worker	58	42	232

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	62	38	15
2019	Non-shift worker	66	34	230
2018	Shift worker	64	36	10
2018	Non-shift worker	51	49	205

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	28	36	0	28	0	0	36	28	14
2019	Non-shift worker	29	19	16	13	12	3	8	54	27	231
2018	Shift worker	25	23	0	0	27	25	0	65	35	10
2018	Non-shift worker	22	25	18	18	11	0	5	50	31	205
2017	Non-shift worker	17	31	19	13	12	1	8	52	27	154

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	8	34	13	26	5	0	22	42	15
2019	Non-shift worker	15	14	18	11	16	1	25	38	37	231
2018	Shift worker	8	28	0	11	44	0	9	40	60	10
2018	Non-shift worker	10	15	13	13	19	4	27	35	46	205
2017	Shift worker	9	30	20	9	11	0	22	49	25	10
2017	Non-shift worker	8	18	17	10	18	3	26	36	40	152

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	17	7	4	4	0	16	82	10	29
2019	Non-shift worker	47	15	12	7	9	2	8	69	17	412
2018	Shift worker	31	21	6	11	0	6	24	75	16	21
2018	Non-shift worker	51	11	10	8	7	2	11	72	17	414

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Courts Administration Service by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?