2019 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	28	2	8	0	90	8	51
2019	Non-shift worker	45	40	3	9	2	86	11	1727
2017	Shift worker	41	42	8	10	0	83	10	34
2017	Non-shift worker	35	44	5	12	4	79	16	1473
2014	Shift worker	52	36	6	6	0	88	6	33
2014	Non-shift worker	34	47	5	11	3	81	14	1386
2011	Shift worker	50	33	6	9	2	83	11	50
2011	Non-shift worker	34	47	4	11	4	81	15	1673
2008	Shift worker	34	52	5	9	0	86	9	21
2008	Non-shift worker	42	46	3	7	4	87	10	955

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	20	14	8	4	0	74	12	51
2019	Non-shift worker	70	18	4	5	2	0	89	7	1727
2017	Shift worker	47	15	13	22	3	0	63	24	34
2017	Non-shift worker	64	19	5	8	3	0	83	11	1469
2014	Shift worker	57	22	11	6	3	0	79	10	33
2014	Non-shift worker	61	23	6	7	3	0	84	10	1385
2011	Shift worker	40	30	10	14	6	0	69	20	50
2011	Non-shift worker	62	22	5	8	3	0	84	11	1672
2008	Shift worker	57	15	0	18	5	5	75	25	21
2008	Non-shift worker	63	20	3	9	4	0	84	13	954

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	31	4	2	4	0	90	6	51
2019	Non-shift worker	45	31	6	11	7	0	76	18	1724
2017	Shift worker	48	34	10	2	3	3	84	5	34
2017	Non-shift worker	43	33	6	11	6	0	76	18	1469
2014	Shift worker	47	41	3	9	0	0	88	9	33
2014	Non-shift worker	42	36	7	10	4	0	78	15	1384
2011	Shift worker	59	35	2	2	2	0	94	4	50
2011	Non-shift worker	44	37	7	9	4	0	80	13	1671

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	34	14	12	2	2	0	72	14	51
2019	Non-shift worker	32	39	12	11	4	0	1	73	15	1718
2018	Shift worker	20	47	19	11	3	0	0	67	14	27
2018	Non-shift worker	27	43	12	12	4	1	1	71	17	1352
2017	Shift worker	38	35	17	8	0	3	0	75	8	34
2017	Non-shift worker	28	40	12	13	5	0	1	69	19	1471
2014	Shift worker	24	42	18	12	3	0	0	67	15	33
2014	Non-shift worker	33	36	13	13	5	0	1	70	17	1382
2011	Shift worker	21	47	12	4	10	4	2	73	15	50
2011	Non-shift worker	32	39	12	10	5	0	2	73	15	1674
2008	Shift worker	32	29	23	0	15	0	0	61	15	21
2008	Non-shift worker	29	39	14	10	6	1	1	70	16	957

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	34	8	4	2	0	86	6	51
2019	Non-shift worker	54	32	6	4	2	1	87	6	1710
2017	Shift worker	47	43	10	0	0	0	90	0	34
2017	Non-shift worker	52	33	8	5	1	0	86	6	1465
2014	Shift worker	40	43	11	6	0	0	83	6	33
2014	Non-shift worker	48	36	8	6	2	0	84	8	1386

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	34	9	4	4	0	83	8	51
2019	Non-shift worker	51	29	7	9	4	0	80	13	1720
2018	Shift worker	55	24	15	2	0	4	82	2	27
2018	Non-shift worker	47	32	8	8	4	0	80	12	1353
2017	Shift worker	66	16	13	5	0	0	82	5	34
2017	Non-shift worker	46	31	9	9	5	0	78	13	1467
2014	Shift worker	41	35	18	0	3	3	78	3	33
2014	Non-shift worker	42	33	10	11	4	1	75	15	1383
2011	Shift worker	39	45	2	6	4	4	87	11	49
2011	Non-shift worker	43	36	8	7	4	1	81	11	1672

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	50	9	2	6	82	8	51
2019	Non-shift worker	44	37	9	7	3	81	11	1723
2018	Shift worker	25	55	11	6	4	80	10	27
2018	Non-shift worker	38	42	9	7	4	80	11	1347
2017	Shift worker	20	64	10	4	3	84	7	34
2017	Non-shift worker	35	45	9	7	4	80	11	1467
2014	Shift worker	31	41	22	6	0	72	6	33
2014	Non-shift worker	32	47	10	7	4	79	12	1385
2011	Shift worker	32	38	16	6	7	70	14	49
2011	Non-shift worker	35	42	10	8	5	77	13	1671
2008	Shift worker	38	34	10	14	4	72	18	21
2008	Non-shift worker	36	42	10	9	4	78	12	950

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	32	14	8	6	2	71	14	50
2019	Non-shift worker	38	35	11	9	5	0	74	15	1727
2018	Shift worker	36	32	18	15	0	0	67	15	27
2018	Non-shift worker	34	35	14	9	7	1	70	16	1348
2017	Shift worker	33	49	8	7	3	0	82	10	34
2017	Non-shift worker	33	37	12	11	7	0	71	18	1469
2014	Shift worker	34	26	22	15	3	0	60	18	33
2014	Non-shift worker	31	34	14	13	7	0	66	20	1384
2011	Shift worker	28	50	13	6	2	0	79	8	50
2011	Non-shift worker	30	39	12	11	7	0	70	18	1671

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	31	15	13	4	2	68	17	48
2019	Non-shift worker	34	39	9	13	5	0	73	18	1723
2018	Shift worker	32	42	19	6	0	0	75	6	27
2018	Non-shift worker	31	40	13	11	6	0	70	17	1349
2017	Shift worker	24	49	13	10	5	0	73	14	34
2017	Non-shift worker	30	39	14	12	6	0	68	18	1465

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	35	16	6	4	0	74	10	50
2019	Non-shift worker	51	34	7	5	2	0	85	8	1715
2018	Shift worker	49	41	4	2	4	0	90	6	27
2018	Non-shift worker	52	37	6	4	2	0	89	6	1346
2017	Shift worker	55	32	11	0	3	0	87	3	34
2017	Non-shift worker	44	38	9	6	3	0	83	8	1466
2014	Shift worker	49	36	8	6	0	0	86	6	33
2014	Non-shift worker	46	38	9	4	2	0	85	6	1385
2011	Shift worker	39	42	14	0	4	2	82	4	50
2011	Non-shift worker	43	40	8	6	2	0	84	8	1671
2008	Shift worker	43	28	9	9	10	0	71	20	21
2008	Non-shift worker	46	38	8	5	3	0	85	7	954

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	22	22	6	6	66	12	50
2019	Non-shift worker	43	34	9	9	5	78	14	1724
2018	Shift worker	32	50	4	8	6	82	14	27
2018	Non-shift worker	39	36	11	9	5	75	15	1345
2017	Shift worker	35	40	22	0	3	75	3	34
2017	Non-shift worker	35	38	11	10	7	73	17	1469

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	35	8	0	4	88	4	50
2019	Non-shift worker	53	33	9	3	1	87	5	1710
2018	Shift worker	58	36	3	3	0	94	3	26
2018	Non-shift worker	51	35	9	3	2	86	5	1339
2017	Shift worker	37	51	13	0	0	87	0	34
2017	Non-shift worker	51	36	8	4	1	87	5	1469
2014	Shift worker	49	41	6	3	0	91	3	33
2014	Non-shift worker	61	27	7	3	2	88	4	1384
2011	Shift worker	40	38	16	5	0	79	5	50
2011	Non-shift worker	56	32	8	3	2	88	4	1674

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	35	22	4	8	0	66	12	50
2019	Non-shift worker	42	36	10	8	4	0	78	12	1713
2018	Shift worker	25	35	22	14	4	0	60	17	27
2018	Non-shift worker	39	38	9	9	5	0	77	14	1338
2017	Shift worker	45	30	10	8	7	0	75	15	34
2017	Non-shift worker	35	38	10	11	5	0	74	16	1469
2014	Shift worker	21	43	18	18	0	0	64	18	33
2014	Non-shift worker	31	41	11	11	6	0	72	17	1385
2011	Shift worker	23	50	16	10	0	2	74	10	50
2011	Non-shift worker	34	41	10	9	5	0	76	14	1672

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	26	24	2	4	69	6	49
2019	Non-shift worker	45	32	13	6	4	77	10	1722
2018	Shift worker	30	50	11	10	0	80	10	27
2018	Non-shift worker	43	34	11	8	5	77	13	1336
2017	Shift worker	41	31	13	5	10	72	15	34
2017	Non-shift worker	39	36	11	9	6	75	14	1467
2014	Shift worker	37	30	24	6	3	67	9	33
2014	Non-shift worker	36	35	13	9	6	72	15	1384

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	29	12	2	4	2	0	82	6	51
2019	Non-shift worker	40	38	9	8	3	0	1	79	12	1699
2018	Shift worker	42	48	8	2	0	0	0	90	2	26
2018	Non-shift worker	38	37	11	9	4	0	0	75	14	1341
2017	Shift worker	42	35	15	5	3	0	0	77	8	34
2017	Non-shift worker	36	38	12	9	4	0	0	75	13	1468
2014	Shift worker	37	36	16	9	3	0	0	73	12	33
2014	Non-shift worker	36	37	13	9	4	0	1	73	13	1383
2011	Shift worker	38	42	18	0	2	0	0	80	2	50
2011	Non-shift worker	39	40	10	6	3	1	0	80	9	1671

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	30	8	4	4	84	8	50
2019	Non-shift worker	48	35	9	6	2	83	9	1726
2018	Shift worker	36	51	4	5	4	87	9	27
2018	Non-shift worker	42	38	11	6	3	80	9	1344
2017	Shift worker	38	51	5	5	0	89	5	33
2017	Non-shift worker	41	40	10	7	3	81	10	1463
2014	Shift worker	34	57	6	3	0	91	3	33
2014	Non-shift worker	41	39	11	6	4	80	10	1383
2011	Shift worker	34	48	6	12	0	82	12	49
2011	Non-shift worker	41	41	8	6	3	82	10	1672
2008	Shift worker	52	25	14	9	0	77	9	21
2008	Non-shift worker	42	40	9	7	3	82	9	954

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	25	12	0	4	0	84	4	51
2019	Non-shift worker	31	31	21	10	6	0	62	16	1721
2018	Shift worker	45	46	4	5	0	0	91	5	27
2018	Non-shift worker	26	33	21	13	7	0	59	20	1354
2017	Shift worker	47	37	8	5	2	0	85	8	34
2017	Non-shift worker	26	37	20	11	6	0	64	16	1473
2014	Shift worker	54	34	9	0	3	0	88	3	33
2014	Non-shift worker	29	38	19	9	5	0	67	14	1386
2011	Shift worker	39	53	4	0	2	2	94	2	50
2011	Non-shift worker	30	35	19	9	6	1	65	15	1673
2008	Shift worker	41	39	9	0	11	0	80	11	21
2008	Non-shift worker	21	34	25	13	7	0	55	20	956

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	18	25	33	16	0	0	49	26	51
2019	Non-shift worker	12	24	35	19	8	1	1	28	37	1722
2018	Shift worker	9	27	30	26	8	0	0	34	36	27
2018	Non-shift worker	11	28	36	18	5	1	1	23	40	1349
2017	Shift worker	7	20	23	25	15	3	8	45	30	34
2017	Non-shift worker	13	27	35	16	7	0	1	23	41	1466
2014	Shift worker	6	28	42	15	10	0	0	24	34	33
2014	Non-shift worker	10	25	41	16	6	0	2	23	36	1383
2011	Shift worker	12	26	22	23	16	0	2	39	38	50
2011	Non-shift worker	11	27	39	14	6	1	2	21	39	1671
2008	Shift worker	10	33	25	23	9	0	0	32	43	21
2008	Non-shift worker	10	28	41	15	4	0	1	20	38	953

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	14	26	23	28	4	0	53	20	51
2019	Non-shift worker	8	13	28	29	18	2	2	49	22	1720
2018	Shift worker	6	15	8	42	25	0	4	70	21	26
2018	Non-shift worker	8	16	29	30	13	2	2	45	25	1343
2017	Shift worker	4	13	13	29	28	3	10	65	20	34
2017	Non-shift worker	8	17	27	27	16	2	4	46	26	1459
2014	Shift worker	9	25	25	24	15	3	0	40	34	33
2014	Non-shift worker	6	15	26	31	15	3	4	49	23	1383
2011	Shift worker	4	18	21	26	17	4	10	50	26	50
2011	Non-shift worker	8	17	29	26	13	2	4	42	27	1667
2008	Shift worker	5	25	25	41	5	0	0	46	29	21
2008	Non-shift worker	7	17	33	28	12	1	2	41	26	951

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	16	23	22	22	4	6	48	26	51
2019	Non-shift worker	15	20	30	21	11	1	1	33	37	1724
2018	Shift worker	16	11	19	35	8	0	11	49	30	27
2018	Non-shift worker	17	22	31	19	9	1	2	28	40	1344
2017	Shift worker	12	25	27	8	16	4	8	27	42	34
2017	Non-shift worker	17	23	29	19	8	1	2	28	42	1461
2014	Shift worker	12	24	35	14	10	6	0	25	38	33
2014	Non-shift worker	20	24	30	16	7	1	2	24	45	1383
2011	Shift worker	20	22	31	8	12	2	6	21	45	49
2011	Non-shift worker	21	23	30	15	8	1	2	24	46	1671
2008	Shift worker	29	34	23	10	0	5	0	10	66	21
2008	Non-shift worker	16	24	33	17	6	1	1	24	41	950

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	11	30	12	35	4	2	49	19	51
2019	Non-shift worker	13	21	33	21	10	0	1	32	35	1725
2018	Shift worker	6	19	32	18	21	0	4	40	27	26
2018	Non-shift worker	13	22	37	19	6	1	1	26	36	1334
2017	Shift worker	3	18	20	27	25	0	8	56	22	34
2017	Non-shift worker	13	23	36	19	8	1	1	27	36	1460
2014	Shift worker	9	15	34	18	21	0	3	40	25	33
2014	Non-shift worker	10	22	39	21	7	1	2	28	32	1377
2011	Shift worker	8	15	22	33	14	2	6	50	26	50
2011	Non-shift worker	11	23	35	20	8	0	2	29	35	1667
2008	Shift worker	24	5	33	28	9	0	0	38	29	21
2008	Non-shift worker	10	24	38	20	6	0	1	27	34	951

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	8	22	20	38	4	0	60	17	50
2019	Non-shift worker	15	22	26	20	13	2	3	34	39	1723
2018	Shift worker	6	15	22	26	28	0	4	56	22	27
2018	Non-shift worker	18	27	26	18	7	1	2	26	47	1345
2017	Shift worker	15	15	16	23	23	0	8	49	33	33
2017	Non-shift worker	20	28	26	15	8	1	3	23	50	1465
2014	Shift worker	15	24	28	21	12	0	0	33	39	33
2014	Non-shift worker	15	27	28	17	9	1	3	27	43	1383
2011	Shift worker	10	17	20	19	26	2	6	49	29	50
2011	Non-shift worker	15	25	29	17	8	1	4	27	42	1672
2008	Shift worker	14	15	24	28	20	0	0	47	29	21
2008	Non-shift worker	14	23	31	19	8	1	4	29	39	950

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	14	24	16	18	9	6	40	31	50
2019	Non-shift worker	13	16	27	23	16	3	2	41	30	1721
2018	Shift worker	17	22	19	15	23	4	0	39	41	27
2018	Non-shift worker	13	23	30	22	8	2	2	31	38	1337
2017	Shift worker	8	15	32	15	16	5	10	36	27	34
2017	Non-shift worker	12	20	31	20	11	3	3	33	34	1460
2014	Shift worker	6	25	46	12	11	0	0	23	30	33
2014	Non-shift worker	9	15	30	26	13	2	5	42	26	1382
2011	Shift worker	10	17	19	14	24	8	8	45	33	50
2011	Non-shift worker	10	19	30	23	11	3	4	37	31	1672
2008	Shift worker	14	18	23	25	14	6	0	41	34	21
2008	Non-shift worker	15	27	28	18	7	2	3	26	44	951

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	11	32	19	27	4	2	50	16	51
2019	Non-shift worker	13	21	34	19	11	1	1	31	35	1720
2018	Shift worker	13	7	34	7	27	11	0	39	23	27
2018	Non-shift worker	14	25	33	18	7	2	2	25	40	1341
2017	Shift worker	15	8	31	13	23	0	10	40	25	34
2017	Non-shift worker	15	21	34	17	8	2	2	27	38	1463
2014	Shift worker	8	16	37	19	15	6	0	35	26	33
2014	Non-shift worker	15	22	36	17	7	1	3	25	38	1385

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	20	35	21	18	2	0	40	24	51
2019	Non-shift worker	14	28	33	16	9	0	1	25	42	1724

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	21	10	6	2	2	82	8	51
2019	Non-shift worker	74	16	4	3	1	1	91	4	1724
2017	Shift worker	49	33	10	5	3	0	81	8	34
2017	Non-shift worker	71	18	5	4	2	0	90	6	1470
2014	Shift worker	68	16	7	9	0	0	84	9	33
2014	Non-shift worker	74	17	4	4	2	0	91	5	1385
2011	Shift worker	55	23	10	8	4	0	77	12	50
2011	Non-shift worker	70	20	4	4	1	0	90	6	1672
2008	Shift worker	77	5	5	9	5	0	81	14	21
2008	Non-shift worker	67	20	4	4	4	1	88	8	956

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	26	18	4	4	4	8	70	9	50
2019	Non-shift worker	37	28	12	8	5	6	4	73	14	1724
2018	Shift worker	26	38	16	4	10	4	3	68	15	27
2018	Non-shift worker	29	30	14	9	7	7	4	67	18	1354
2017	Shift worker	32	25	10	10	12	3	8	64	25	34
2017	Non-shift worker	32	28	14	9	7	5	5	66	18	1470
2014	Shift worker	32	25	18	13	9	0	3	59	22	33
2014	Non-shift worker	34	29	14	8	8	4	4	68	17	1385

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	33	14	6	0	0	80	6	51
2019	Non-shift worker	54	28	7	7	4	1	82	11	1725
2018	Shift worker	48	34	0	8	10	0	82	18	27
2018	Non-shift worker	47	29	8	9	6	0	77	16	1351
2017	Shift worker	39	35	13	3	10	0	75	12	34
2017	Non-shift worker	47	28	8	10	6	1	76	16	1470
2014	Shift worker	41	34	13	10	3	0	75	13	33
2014	Non-shift worker	48	27	9	8	7	1	75	15	1386

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	35	4	2	0	94	2	51
2019	Non-shift worker	60	26	5	6	2	87	8	1728
2018	Shift worker	55	29	11	4	0	84	4	27
2018	Non-shift worker	53	33	6	5	3	86	8	1350
2017	Shift worker	47	28	13	5	7	75	12	34
2017	Non-shift worker	51	34	6	6	2	86	8	1469
2014	Shift worker	35	56	3	3	3	91	6	33
2014	Non-shift worker	50	35	6	6	2	85	9	1385

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	38	18	2	0	0	80	2	49
2019	Non-shift worker	54	33	7	4	2	1	87	6	1724
2018	Shift worker	41	34	15	5	0	4	78	6	27
2018	Non-shift worker	47	37	8	4	2	1	85	7	1349

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	31	16	2	2	6	0	79	4	51
2019	Non-shift worker	63	21	9	3	2	1	2	86	5	1731

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	33	18	0	2	2	0	80	2	51
2019	Non-shift worker	48	28	10	7	5	1	1	77	13	1724
2018	Shift worker	31	35	23	11	0	0	0	66	11	26
2018	Non-shift worker	44	31	11	8	5	1	1	76	13	1335
2017	Shift worker	40	34	11	3	10	3	0	76	13	34
2017	Non-shift worker	43	33	11	8	5	0	0	76	13	1471
2014	Shift worker	39	24	27	10	0	0	0	63	10	33
2014	Non-shift worker	41	33	10	9	5	1	1	75	14	1385
2011	Shift worker	34	39	16	5	2	4	0	76	8	50
2011	Non-shift worker	39	36	10	9	6	0	0	75	15	1671
2008	Shift worker	28	49	14	10	0	0	0	77	10	21
2008	Non-shift worker	37	36	10	10	6	0	0	73	17	954

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	22	14	2	4	2	0	80	6	51
2019	Non-shift worker	58	23	9	5	4	2	1	82	9	1722
2018	Shift worker	42	40	8	2	4	0	4	85	6	26
2018	Non-shift worker	52	27	9	6	4	3	0	81	10	1336
2017	Shift worker	61	24	7	3	3	3	0	87	5	34
2017	Non-shift worker	49	28	10	6	5	2	1	78	11	1472
2014	Shift worker	54	27	9	7	3	0	0	81	10	33
2014	Non-shift worker	49	26	12	6	4	2	1	77	11	1385
2011	Shift worker	46	38	4	2	4	2	4	89	6	49
2011	Non-shift worker	44	31	11	7	5	2	1	77	12	1672
2008	Shift worker	52	18	11	15	4	0	0	70	19	21
2008	Non-shift worker	45	29	9	7	6	3	0	77	14	954

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	31	15	2	2	2	0	80	4	51
2019	Non-shift worker	53	27	8	6	4	1	1	81	11	1726
2018	Shift worker	42	31	16	7	4	0	0	73	11	26
2018	Non-shift worker	49	29	9	7	5	1	0	79	12	1333
2017	Shift worker	52	33	13	0	3	0	0	84	3	34
2017	Non-shift worker	47	31	9	9	4	0	0	79	13	1468
2014	Shift worker	54	21	16	3	6	0	0	75	9	33
2014	Non-shift worker	45	31	10	9	4	0	0	76	14	1386
2011	Shift worker	45	28	17	3	4	2	0	75	8	50
2011	Non-shift worker	42	35	8	9	5	1	0	78	15	1671
2008	Shift worker	51	24	16	4	5	0	0	75	9	21
2008	Non-shift worker	41	33	9	10	6	1	0	75	16	952

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	85	8	8	0	0	0	92	0	51
2019	Non-shift worker	86	8	2	2	1	1	95	3	1722
2017	Shift worker	80	15	0	2	3	0	95	5	34
2017	Non-shift worker	81	12	3	2	1	0	93	3	1467
2014	Shift worker	78	13	3	3	3	0	91	6	33
2014	Non-shift worker	82	12	2	2	1	0	95	3	1386
2011	Shift worker	59	25	6	6	4	0	84	10	50
2011	Non-shift worker	80	13	3	2	1	0	93	4	1670
2008	Shift worker	90	0	0	10	0	0	90	10	21
2008	Non-shift worker	80	10	3	4	2	1	91	6	953

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	10	10	8	4	4	2	76	13	50
2019	Non-shift worker	66	18	5	4	3	2	2	87	7	1721
2017	Shift worker	41	27	8	8	3	5	9	79	12	34
2017	Non-shift worker	55	22	7	6	4	2	4	82	11	1467
2014	Shift worker	45	22	24	0	0	6	3	73	0	33
2014	Non-shift worker	50	24	6	6	4	3	6	82	11	1383
2011	Shift worker	42	25	10	13	2	4	4	73	16	50
2011	Non-shift worker	41	29	9	8	5	4	5	77	14	1674

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	23	14	2	2	0	82	4	51
2019	Non-shift worker	69	17	7	3	3	1	87	6	1727
2018	Shift worker	50	29	11	6	0	4	82	6	26
2018	Non-shift worker	62	21	7	4	4	1	84	8	1336
2017	Shift worker	62	19	8	3	5	3	84	8	34
2017	Non-shift worker	59	21	10	5	4	1	81	8	1469

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	31	14	4	2	0	80	6	51
2019	Non-shift worker	58	25	6	7	4	0	83	11	1726
2018	Shift worker	31	42	14	12	0	0	74	12	25
2018	Non-shift worker	52	25	10	7	5	1	78	12	1336
2017	Shift worker	45	40	10	3	3	0	85	5	34
2017	Non-shift worker	51	27	9	7	5	0	79	12	1469
2014	Shift worker	46	28	16	10	0	0	74	10	32
2014	Non-shift worker	51	27	9	7	5	0	78	13	1385

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	29	12	2	6	6	78	9	51
2019	Non-shift worker	39	34	10	7	5	5	77	12	1722
2018	Shift worker	27	35	9	7	7	16	74	16	26
2018	Non-shift worker	34	36	12	9	4	5	73	14	1349
2017	Shift worker	50	31	8	0	4	7	87	5	34
2017	Non-shift worker	33	33	13	10	6	5	70	16	1472
2014	Shift worker	33	43	15	6	0	3	79	6	33
2014	Non-shift worker	32	37	13	8	5	6	73	14	1385
2011	Shift worker	33	32	16	6	4	10	71	11	50
2011	Non-shift worker	32	31	14	8	8	6	67	18	1667

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	25	14	4	4	2	2	77	8	51
2019	Non-shift worker	36	36	12	8	5	3	0	74	14	1718
2018	Shift worker	27	32	20	3	7	12	0	67	11	26
2018	Non-shift worker	33	36	13	10	6	2	0	71	16	1349
2017	Shift worker	41	39	13	0	4	2	0	82	4	34
2017	Non-shift worker	32	33	15	11	7	2	0	66	18	1470
2014	Shift worker	33	46	6	6	9	0	0	80	15	33
2014	Non-shift worker	29	38	16	9	6	2	0	68	15	1385
2011	Shift worker	24	48	20	2	4	2	0	73	7	49
2011	Non-shift worker	27	35	15	11	9	3	0	64	20	1667
2008	Shift worker	28	19	19	10	19	6	0	50	30	21
2008	Non-shift worker	30	39	15	8	6	2	0	70	15	956

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	15	18	6	2	11	2	70	9	51
2019	Non-shift worker	25	35	15	13	7	4	0	63	21	1720
2018	Shift worker	25	25	20	0	10	20	0	63	12	26
2018	Non-shift worker	22	36	15	15	7	4	0	61	23	1348
2017	Shift worker	36	27	23	2	4	7	0	68	7	34
2017	Non-shift worker	21	33	18	15	9	5	0	57	24	1472
2014	Shift worker	33	37	9	6	9	6	0	75	16	33
2014	Non-shift worker	19	36	19	14	7	5	0	58	22	1385
2011	Shift worker	19	39	20	8	4	10	0	65	13	50
2011	Non-shift worker	17	38	17	14	8	5	0	58	23	1672
2008	Shift worker	28	32	5	25	5	5	0	63	31	21
2008	Non-shift worker	15	43	15	16	7	5	0	61	24	954

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	33	22	6	4	0	2	67	10	51
2019	Non-shift worker	24	35	16	15	8	2	0	60	23	1723
2018	Shift worker	23	32	28	3	7	8	0	59	11	26
2018	Non-shift worker	22	35	15	17	9	2	0	58	26	1352
2017	Shift worker	32	36	22	0	3	8	0	73	3	34
2017	Non-shift worker	21	37	16	15	9	2	0	59	25	1471
2014	Shift worker	30	32	12	17	6	3	0	64	24	33
2014	Non-shift worker	18	38	15	17	10	3	0	57	28	1385
2011	Shift worker	21	44	16	10	6	3	0	67	17	50
2011	Non-shift worker	18	38	13	18	11	2	0	57	30	1671
2008	Shift worker	19	39	10	13	20	0	0	57	33	21
2008	Non-shift worker	19	42	12	18	8	1	0	61	27	954

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	27	12	4	2	2	0	82	6	51
2019	Non-shift worker	48	27	16	5	2	3	0	77	7	1728

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	37	22	4	0	0	0	74	4	51
2019	Non-shift worker	30	44	15	7	2	1	0	75	10	1726
2018	Shift worker	41	38	8	13	0	0	0	79	13	27
2018	Non-shift worker	28	45	15	8	3	1	0	73	11	1346
2017	Shift worker	36	54	5	2	0	3	0	92	3	34
2017	Non-shift worker	30	45	14	7	3	1	0	75	11	1470
2014	Shift worker	38	33	14	3	6	3	3	75	10	33
2014	Non-shift worker	27	43	16	9	2	2	0	72	12	1385
2011	Shift worker	27	51	13	6	4	0	0	78	10	50
2011	Non-shift worker	33	40	13	8	4	2	0	75	12	1671

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	25	17	8	4	12	0	67	14	49
2019	Non-shift worker	20	37	20	14	4	4	1	60	19	1719

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	32	13	8	6	2	2	72	14	51
2019	Non-shift worker	43	33	10	6	3	3	1	80	10	1724
2018	Shift worker	39	31	19	8	2	0	0	70	10	27
2018	Non-shift worker	43	35	9	7	4	2	1	80	11	1345
2017	Shift worker	33	44	10	13	0	0	0	77	13	34
2017	Non-shift worker	44	32	10	7	3	3	1	79	10	1467
2014	Shift worker	29	44	12	3	0	9	3	83	3	33
2014	Non-shift worker	45	34	9	5	4	2	1	82	9	1386
2011	Shift worker	36	30	21	6	2	4	2	70	8	50
2011	Non-shift worker	41	33	9	8	5	4	1	77	13	1666
2008	Shift worker	33	19	14	9	0	25	0	70	12	21
2008	Non-shift worker	34	34	10	10	6	5	1	73	16	955

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	27	16	4	6	0	73	10	50
2019	Non-shift worker	39	37	14	5	3	2	78	8	1721
2018	Shift worker	41	28	20	4	2	4	72	7	27
2018	Non-shift worker	38	39	14	5	2	1	78	7	1343

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	23	20	4	8	17	4	59	15	51
2019	Non-shift worker	22	20	19	12	11	12	4	51	27	1728
2018	Shift worker	25	19	25	7	2	14	8	56	12	27
2018	Non-shift worker	20	21	18	12	13	13	3	49	29	1349
2017	Shift worker	35	22	13	8	5	17	0	69	16	34
2017	Non-shift worker	17	21	16	15	15	12	5	45	35	1470
2014	Shift worker	19	29	21	6	10	11	3	57	18	33
2014	Non-shift worker	15	19	17	14	15	14	6	43	36	1383
2011	Shift worker	23	31	12	4	4	14	12	73	11	50
2011	Non-shift worker	14	18	17	15	15	15	6	40	38	1667

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	16	24	8	4	6	0	62	13	51
2019	Non-shift worker	31	33	15	10	7	3	0	67	18	1718
2018	Shift worker	25	34	20	7	6	4	4	64	14	27
2018	Non-shift worker	29	34	15	12	7	3	0	65	20	1344
2017	Shift worker	38	25	23	7	2	5	0	66	10	34
2017	Non-shift worker	29	36	13	12	7	3	0	68	19	1468
2014	Shift worker	27	34	21	9	3	6	0	65	13	33
2014	Non-shift worker	27	34	15	14	7	3	1	63	21	1385
2011	Shift worker	28	35	16	2	10	8	2	70	13	50
2011	Non-shift worker	29	35	15	10	7	3	0	66	18	1672
2008	Shift worker	19	32	9	20	9	6	5	57	33	21
2008	Non-shift worker	27	36	15	10	8	3	1	66	18	956

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	32	8	14	10	6	2	65	26	51
2019	Non-shift worker	27	29	13	14	10	4	3	60	26	1729
2018	Shift worker	37	11	31	14	7	0	0	48	21	27
2018	Non-shift worker	26	29	14	13	13	3	1	57	28	1338
2017	Shift worker	21	20	18	28	5	7	0	44	36	34
2017	Non-shift worker	25	27	14	15	14	3	2	55	31	1465
2014	Shift worker	13	30	16	12	25	0	5	45	39	33
2014	Non-shift worker	20	26	14	18	17	3	3	48	37	1386
2011	Shift worker	16	29	18	16	14	6	2	48	32	50
2011	Non-shift worker	18	27	14	17	18	3	3	48	37	1673
2008	Shift worker	25	28	14	13	20	0	0	53	33	21
2008	Non-shift worker	25	33	12	14	14	2	2	59	29	954

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	28	6	0	6	0	2	88	6	51
2019	Non-shift worker	52	23	12	6	4	1	4	78	10	1722

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	14	12	2	4	0	11	80	7	51
2019	Non-shift worker	61	10	7	5	5	1	12	81	11	1725

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	27	10	8	2	0	2	80	10	51
2019	Non-shift worker	57	21	12	4	2	1	3	81	7	1715

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	21	14	6	2	0	4	77	8	51
2019	Non-shift worker	51	17	13	7	4	3	5	74	12	1711

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	8	14	2	2	0	10	80	4	51
2019	Non-shift worker	73	9	4	2	2	2	8	91	4	1722

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	10	10	2	2	2	4	85	4	51
2019	Non-shift worker	76	10	5	2	1	1	5	91	4	1715

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	75	9	0	4	8	0	4	87	13	50
2019	Non-shift worker	78	7	4	2	2	2	4	91	5	1715

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	79	8	2	2	4	0	5	92	6	51
2019	Non-shift worker	83	4	2	1	1	1	8	96	2	1714

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	33	22	4	2	10	68	7	50
2019	Non-shift worker	30	42	15	7	4	2	74	11	1724
2018	Shift worker	35	24	26	6	4	4	62	10	27
2018	Non-shift worker	30	39	16	7	4	3	72	12	1347
2017	Shift worker	25	34	25	2	10	3	62	12	34
2017	Non-shift worker	28	37	17	9	5	4	68	15	1466

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	25	22	2	2	2	73	4	50
2019	Non-shift worker	43	36	10	6	3	2	81	9	1715
2018	Shift worker	43	24	19	8	2	4	70	11	27
2018	Non-shift worker	48	35	9	4	3	1	84	7	1341
2017	Shift worker	50	35	15	0	0	0	85	0	34
2017	Non-shift worker	42	39	10	5	2	2	82	7	1472
2014	Shift worker	36	46	15	0	0	3	85	0	33
2014	Non-shift worker	45	35	10	5	2	3	82	8	1386
2011	Shift worker	42	43	12	2	2	0	85	4	50
2011	Non-shift worker	36	37	14	6	4	3	76	10	1672

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	28	14	6	2	0	0	78	8	50
2019	Non-shift worker	49	31	11	3	2	4	0	84	5	1723
2018	Shift worker	48	24	7	11	6	4	0	75	18	27
2018	Non-shift worker	50	32	11	3	1	3	0	84	4	1342
2017	Shift worker	40	40	13	4	0	3	0	82	4	34
2017	Non-shift worker	45	32	12	4	2	4	0	81	6	1471
2014	Shift worker	46	34	15	0	3	3	0	82	3	33
2014	Non-shift worker	48	33	10	2	1	4	1	85	4	1384

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	28	6	4	2	0	88	6	51
2019	Non-shift worker	57	30	6	3	2	1	88	6	1725
2018	Shift worker	49	33	14	0	0	4	85	0	27
2018	Non-shift worker	55	32	7	3	2	0	88	6	1344
2017	Shift worker	55	38	8	0	0	0	92	0	34
2017	Non-shift worker	50	36	7	4	3	0	86	7	1469
2014	Shift worker	42	46	12	0	0	0	88	0	33
2014	Non-shift worker	52	34	8	4	2	0	86	6	1384
2011	Shift worker	48	44	6	2	0	0	92	2	50
2011	Non-shift worker	44	35	10	5	3	1	80	9	1671
2008	Shift worker	43	33	10	14	0	0	76	14	21
2008	Non-shift worker	42	41	8	5	3	0	84	8	954

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	29	12	6	4	0	77	10	50
2019	Non-shift worker	48	31	10	6	4	1	80	10	1726
2018	Shift worker	47	16	26	8	0	4	65	8	26
2018	Non-shift worker	47	30	12	6	4	0	77	10	1340
2017	Shift worker	46	39	15	0	0	0	85	0	33
2017	Non-shift worker	41	31	15	8	5	1	72	13	1469
2014	Shift worker	33	36	21	7	0	3	72	7	33
2014	Non-shift worker	33	35	17	9	5	1	69	14	1383
2011	Shift worker	33	38	12	10	2	6	75	12	50
2011	Non-shift worker	33	32	16	11	7	1	66	18	1672

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	31	13	8	4	0	74	12	51
2019	Non-shift worker	46	33	10	6	3	0	80	10	1716
2018	Shift worker	41	32	14	10	0	4	75	10	27
2018	Non-shift worker	46	32	11	7	4	0	78	10	1333
2017	Shift worker	42	50	8	0	0	0	92	0	33
2017	Non-shift worker	41	33	12	9	4	0	75	13	1470
2014	Shift worker	36	37	17	7	0	3	75	7	33
2014	Non-shift worker	33	39	14	9	4	0	72	13	1384
2011	Shift worker	33	36	21	5	2	2	71	8	49
2011	Non-shift worker	33	35	15	10	6	0	69	16	1670
2008	Shift worker	28	43	19	9	0	0	72	9	21
2008	Non-shift worker	34	41	12	8	5	0	75	13	956

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	19	11	14	8	2	0	66	22	51
2019	Non-shift worker	38	25	17	9	6	3	1	66	16	1729
2018	Shift worker	37	26	11	14	7	4	0	66	23	27
2018	Non-shift worker	37	25	16	11	7	3	0	65	19	1346
2017	Shift worker	32	36	17	12	0	3	0	70	12	34
2017	Non-shift worker	35	24	17	10	9	4	1	62	20	1468
2014	Shift worker	28	28	15	9	10	11	0	63	21	33
2014	Non-shift worker	27	25	19	15	10	4	1	55	26	1385
2011	Shift worker	28	26	19	12	11	2	2	56	24	50
2011	Non-shift worker	28	25	17	13	12	4	1	56	26	1672
2008	Shift worker	23	14	29	24	9	0	0	37	33	21
2008	Non-shift worker	27	29	15	15	8	5	1	59	24	956

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	35	23	41	51
2019	Non-shift worker	43	23	34	1729
2018	Shift worker	33	23	43	27
2018	Non-shift worker	45	23	32	1355
2017	Shift worker	43	35	22	34
2017	Non-shift worker	45	23	32	1471
2014	Shift worker	45	12	43	33
2014	Non-shift worker	46	23	32	1386
2011	Shift worker	48	10	42	50
2011	Non-shift worker	46	25	29	1670

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	12	34	27	6	21	0	18
2019	Non-shift worker	7	23	52	3	7	7	747
2017	Shift worker	6	30	6	0	52	6	14
2017	Non-shift worker	8	24	51	3	9	5	659
2014	Shift worker	0	21	53	0	9999	26	15
2014	Non-shift worker	9	19	57	7	9999	9	630
2011	Shift worker	8	31	33	11	9999	17	24
2011	Non-shift worker	10	20	56	6	9999	8	776

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	28	14	17	2	6	10	61	23	51
2019	Non-shift worker	36	42	7	6	3	1	5	83	9	1720

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	22	11	0	0	18	8	85	0	51
2019	Non-shift worker	57	20	8	2	1	6	6	87	4	1721

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	51
2019	Non-shift worker	13	87	1727

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	51
2019	Non-shift worker	17	83	1727

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	14	10	2	6	28	6	72	13	50
2019	Non-shift worker	19	13	18	6	5	30	9	52	18	1729
2018	Shift worker	31	17	12	4	0	26	9	74	6	25
2018	Non-shift worker	17	16	18	6	4	34	7	54	16	1351
2017	Shift worker	23	15	16	3	4	29	10	63	12	34
2017	Non-shift worker	16	14	16	6	5	31	12	52	19	1470
2014	Shift worker	21	16	17	3	3	27	12	61	11	33
2014	Non-shift worker	18	15	16	6	4	33	8	56	16	1386

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	24	14	0	6	6	0	79	7	50
2019	Non-shift worker	38	28	15	5	3	10	1	74	9	1727
2018	Shift worker	40	31	12	0	0	17	0	86	0	27
2018	Non-shift worker	34	32	14	6	2	11	1	74	9	1351
2017	Shift worker	35	35	12	4	0	13	0	81	5	34
2017	Non-shift worker	33	30	15	6	3	11	1	71	11	1469
2014	Shift worker	28	31	8	6	3	21	3	77	12	33
2014	Non-shift worker	30	29	18	5	3	13	2	69	10	1385
2011	Shift worker	26	43	13	4	0	12	2	80	4	50
2011	Non-shift worker	29	32	18	6	3	11	0	69	11	1672

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	51
2019	Non-shift worker	8	92	1723

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	51
2019	Non-shift worker	9	91	1728

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	12	12	6	8	23	10	61	21	51
2019	Non-shift worker	20	12	18	4	3	35	9	57	11	1729
2018	Shift worker	30	20	11	4	0	32	4	77	6	27
2018	Non-shift worker	17	14	20	3	2	38	7	56	9	1345
2017	Shift worker	23	12	13	0	4	39	7	67	8	34
2017	Non-shift worker	16	14	17	2	2	39	10	58	9	1471
2014	Shift worker	21	13	20	0	3	37	6	59	6	33
2014	Non-shift worker	15	12	16	3	2	42	9	56	10	1384

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	24	14	4	8	8	0	72	13	50
2019	Non-shift worker	39	28	14	3	2	12	1	78	6	1728
2018	Shift worker	41	23	11	7	0	17	0	78	9	27
2018	Non-shift worker	34	31	15	3	2	14	1	76	6	1348
2017	Shift worker	33	37	8	4	0	18	0	85	5	34
2017	Non-shift worker	34	30	15	3	2	14	2	77	6	1468
2014	Shift worker	21	25	20	0	3	27	4	66	5	33
2014	Non-shift worker	31	28	16	3	2	18	2	74	6	1384
2011	Shift worker	28	41	12	2	2	14	2	82	5	50
2011	Non-shift worker	35	31	15	3	2	13	0	77	6	1670

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	22	33	20	8	14	2	2	57	23	51
2019	Non-shift worker	27	30	20	11	11	0	1	58	22	1728
2018	Shift worker	11	29	27	9	24	0	0	40	33	27
2018	Non-shift worker	21	27	22	13	14	0	1	49	28	1345
2017	Shift worker	13	22	32	11	20	0	2	35	32	34
2017	Non-shift worker	23	25	22	13	15	0	2	49	29	1466

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	24	31	8	8	2	0	52	16	51
2019	Non-shift worker	17	28	28	16	10	0	1	46	26	1727
2018	Shift worker	27	10	46	10	7	0	0	37	17	27
2018	Non-shift worker	10	24	32	21	12	0	0	34	33	1353
2017	Shift worker	16	49	21	11	2	0	0	66	13	34
2017	Non-shift worker	12	28	29	18	13	0	0	40	31	1466

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	24	26	6	12	2	0	55	18	50
2019	Non-shift worker	20	30	23	16	10	0	1	51	27	1724
2018	Shift worker	31	14	42	8	5	0	0	45	13	27
2018	Non-shift worker	13	27	30	18	11	0	1	40	29	1345
2017	Shift worker	38	34	12	11	3	0	3	74	14	33
2017	Non-shift worker	13	30	27	16	12	0	1	44	28	1466

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	16	16	8	12	4	4	61	22	50
2019	Non-shift worker	21	26	24	16	13	0	1	47	29	1720
2018	Shift worker	31	7	29	17	16	0	0	37	33	27
2018	Non-shift worker	12	23	27	20	16	1	1	36	37	1347
2017	Shift worker	28	26	21	12	12	0	0	55	24	34
2017	Non-shift worker	14	26	23	21	15	0	2	40	37	1466

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	20	2	0	4	4	8	93	4	51
2019	Non-shift worker	38	29	16	9	5	0	2	69	15	1716
2018	Shift worker	49	26	15	0	6	0	4	78	6	26
2018	Non-shift worker	30	29	20	10	6	1	4	62	17	1336
2017	Shift worker	51	27	9	3	0	0	10	87	3	34
2017	Non-shift worker	31	29	16	10	7	1	6	64	18	1461

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	22	18	6	6	4	0	69	12	51
2019	Non-shift worker	30	30	20	10	9	0	0	61	19	1723
2018	Shift worker	35	25	23	0	14	0	4	62	14	27
2018	Non-shift worker	23	28	25	13	10	0	0	51	23	1350
2017	Shift worker	36	26	28	10	0	0	0	62	10	34
2017	Non-shift worker	25	29	23	13	9	0	0	55	22	1462

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	26	12	10	4	2	6	72	15	50
2019	Non-shift worker	31	35	19	9	5	0	1	67	14	1724
2018	Shift worker	31	31	25	11	4	0	0	61	14	27
2018	Non-shift worker	26	36	23	9	4	1	1	63	13	1343
2017	Shift worker	32	41	10	8	7	0	3	74	15	34
2017	Non-shift worker	27	32	23	11	6	1	1	60	17	1461

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	19	12	10	6	6	6	69	18	51
2019	Non-shift worker	23	34	23	12	7	0	0	58	20	1726
2018	Shift worker	23	40	20	14	3	0	0	63	17	27
2018	Non-shift worker	18	32	28	14	7	0	1	50	21	1343
2017	Shift worker	40	12	30	13	4	0	0	52	17	34
2017	Non-shift worker	19	30	24	18	9	0	0	49	27	1459

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	33	12	6	10	2	2	71	16	51
2019	Non-shift worker	29	29	22	11	8	0	0	58	20	1727
2018	Shift worker	19	27	30	12	7	0	5	49	19	27
2018	Non-shift worker	24	31	23	12	8	0	1	57	20	1342
2017	Shift worker	33	24	23	13	7	0	0	57	20	34
2017	Non-shift worker	24	30	22	14	10	0	1	54	24	1461

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	27	14	2	12	2	2	71	14	51
2019	Non-shift worker	49	25	13	6	6	0	1	75	12	1724

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	28	16	7	6	2	2	69	14	51
2019	Non-shift worker	38	33	18	7	3	0	0	71	10	1726
2018	Shift worker	31	34	19	8	3	0	4	68	12	27
2018	Non-shift worker	28	31	24	11	5	0	1	60	16	1334
2017	Shift worker	23	45	24	8	0	0	0	68	8	34
2017	Non-shift worker	32	31	20	10	5	0	1	64	16	1457

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	12	8	6	4	2	2	82	10	51
2019	Non-shift worker	55	21	12	6	5	0	1	77	11	1722
2018	Shift worker	58	15	16	7	0	0	4	75	8	26
2018	Non-shift worker	51	22	13	7	5	0	2	74	12	1334
2017	Shift worker	61	23	13	2	0	0	0	84	2	34
2017	Non-shift worker	54	22	13	6	4	0	2	77	10	1462

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	73	16	0	4	4	2	2	92	8	51
2019	Non-shift worker	78	9	3	1	2	0	7	93	3	1723
2018	Shift worker	58	23	12	0	0	0	7	87	0	26
2018	Non-shift worker	72	13	5	2	2	0	6	91	4	1342

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	8	6	6	8	0	2	80	14	51
2019	Non-shift worker	74	10	5	3	4	1	2	87	8	1723
2018	Shift worker	67	7	11	3	4	0	7	81	7	27
2018	Non-shift worker	71	12	6	3	4	1	4	87	7	1335
2017	Shift worker	90	5	3	0	3	0	0	95	3	34
2017	Non-shift worker	75	10	5	4	3	0	3	88	7	1470

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	20	8	0	2	6	90	2	51
2019	Non-shift worker	63	23	8	2	2	1	87	5	1718
2018	Shift worker	67	4	14	4	7	4	74	11	27
2018	Non-shift worker	59	24	9	3	2	2	85	6	1341
2017	Shift worker	70	16	12	2	0	0	86	2	34
2017	Non-shift worker	61	25	6	3	2	2	88	6	1464

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	16	4	8	8	4	79	17	51
2019	Non-shift worker	61	18	9	5	6	1	80	11	1713
2018	Shift worker	54	16	16	0	11	4	72	11	27
2018	Non-shift worker	56	20	12	5	5	2	77	11	1331
2017	Shift worker	72	18	3	4	3	0	90	7	34
2017	Non-shift worker	59	20	10	6	5	1	80	11	1460

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	4	0	2	0	24	97	3	51
2019	Non-shift worker	61	11	4	2	1	22	91	4	1717
2018	Shift worker	66	0	12	4	0	18	81	5	26
2018	Non-shift worker	53	12	5	2	1	28	89	4	1318
2017	Shift worker	78	0	3	0	0	20	97	0	34
2017	Non-shift worker	57	12	5	2	1	24	90	4	1458

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	77	12	2	0	0	10	98	0	51
2019	Non-shift worker	71	17	5	2	1	4	92	3	1715
2018	Shift worker	70	12	10	0	0	8	89	0	27
2018	Non-shift worker	64	19	8	2	1	6	88	4	1333
2017	Shift worker	71	12	12	0	0	5	88	0	34
2017	Non-shift worker	69	17	6	1	1	6	92	2	1457

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	7	8	8	8	6	75	16	51
2019	Non-shift worker	77	10	4	2	3	2	90	6	1723
2018	Shift worker	61	2	16	4	11	7	68	15	27
2018	Non-shift worker	73	13	5	3	2	4	89	5	1340
2017	Shift worker	49	18	14	3	12	5	70	15	33
2017	Non-shift worker	72	12	5	3	3	4	88	6	1465

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	26	8	4	2	5	86	6	51
2019	Non-shift worker	56	27	10	3	2	1	84	6	1717
2018	Shift worker	38	31	11	9	12	0	69	20	27
2018	Non-shift worker	50	26	15	5	2	2	78	7	1340
2017	Shift worker	60	18	17	3	0	3	80	3	34
2017	Non-shift worker	53	26	12	4	2	2	81	7	1459

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	35	28	16	2	54	18	51
2019	Non-shift worker	15	32	36	12	5	47	17	1730
2018	Shift worker	20	26	36	10	7	46	17	27
2018	Non-shift worker	10	31	39	16	4	41	20	1354
2017	Shift worker	15	37	45	2	0	53	2	34
2017	Non-shift worker	9	29	39	16	6	38	23	1470

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	23	32	18	22	40	29	50
2019	Non-shift worker	10	20	40	21	10	30	30	1715
2018	Shift worker	0	23	30	24	23	47	23	27
2018	Non-shift worker	10	22	41	19	8	27	32	1336
2017	Shift worker	0	15	51	19	16	34	15	34
2017	Non-shift worker	10	21	41	19	9	28	30	1462

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	29	24	10	8	2	58	18	51
2019	Non-shift worker	35	39	13	7	2	3	77	9	1726
2018	Shift worker	37	38	7	8	2	7	81	11	27
2018	Non-shift worker	34	40	14	7	2	4	77	9	1346
2017	Shift worker	22	60	11	3	3	3	84	5	34
2017	Non-shift worker	31	43	12	7	4	3	76	11	1471

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	37	21	4	8	2	66	12	51
2019	Non-shift worker	31	37	14	10	6	2	69	17	1729
2018	Shift worker	22	35	19	17	4	4	59	22	27
2018	Non-shift worker	28	38	15	11	6	2	67	17	1350
2017	Shift worker	38	37	8	10	4	3	77	15	34
2017	Non-shift worker	21	39	16	15	7	1	61	22	1466

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	51
2019	Non-shift worker	12	88	1729
2017	Non-shift worker	14	86	1471
2014	Non-shift worker	14	86	1386

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	40	8	8	14	2	0	29	71	51
2019	Non-shift worker	27	31	20	11	9	2	1	27	73	1728
2018	Shift worker	14	39	24	7	8	8	0	15	85	27
2018	Non-shift worker	25	29	19	14	10	1	1	26	74	1352
2017	Shift worker	18	37	7	21	16	2	0	18	82	34
2017	Non-shift worker	28	23	24	12	10	3	1	29	71	1472

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	68	32	35
2019	Non-shift worker	58	42	1226

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	45	55	34
2019	Non-shift worker	34	66	1209
2018	Shift worker	40	60	20
2018	Non-shift worker	25	75	967

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	22	20	6	15	6	6	54	23	35
2019	Non-shift worker	17	24	17	16	17	2	8	45	36	1214
2018	Shift worker	16	14	33	6	13	0	18	36	23	21
2018	Non-shift worker	15	24	15	17	19	2	6	43	40	973
2017	Shift worker	38	28	15	5	10	0	3	68	16	26
2017	Non-shift worker	14	28	15	16	17	2	8	47	37	1000

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	22	16	15	17	3	3	49	34	35
2019	Non-shift worker	6	12	15	21	34	3	9	21	62	1217
2018	Shift worker	5	5	38	21	13	0	18	12	41	21
2018	Non-shift worker	4	12	13	20	43	3	7	17	69	973
2017	Shift worker	9	6	10	27	34	0	14	18	71	26
2017	Non-shift worker	2	9	10	18	50	3	7	13	77	1002

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	10	15	8	12	2	12	59	23	51
2019	Non-shift worker	37	20	17	10	11	1	4	60	22	1717
2018	Shift worker	41	23	12	7	11	7	0	68	19	27
2018	Non-shift worker	35	18	15	11	14	1	6	57	27	1350

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?