2019 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 31 0 8 7 0 0 85 15 13
2019 Provides services to public - Both English and French 49 42 3 4 1 0 1 92 5 156
2017 Provides services to public - English only 20 66 0 7 6 0 0 86 14 13
2017 Provides services to public - Both English and French 39 40 7 13 1 0 0 79 14 108
2014 Provides services to public - Both English and French 28 56 5 10 2 0 0 84 12 102
2011 Provides services to public - English only 38 62 0 0 0 0 0 100 0 10
2011 Provides services to public - Both English and French 37 46 5 10 2 0 0 83 11 155
2008 Provides services to public - English only 32 32 11 14 11 0 0 65 25 16
2008 Provides services to public - Both English and French 45 42 3 6 3 0 0 87 9 93

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 84 0 0 8 7 0 0 84 16 13
2019 Provides services to public - Both English and French 54 27 6 10 2 0 1 81 12 155
2017 Provides services to public - English only 78 7 0 15 0 0 0 85 15 13
2017 Provides services to public - Both English and French 54 22 11 8 5 0 0 76 13 107
2014 Provides services to public - Both English and French 51 28 6 11 4 0 0 79 15 102
2011 Provides services to public - English only 81 10 9 0 0 0 0 91 0 10
2011 Provides services to public - Both English and French 53 27 8 6 5 0 1 81 12 155
2008 Provides services to public - English only 66 21 0 0 8 5 0 92 8 16
2008 Provides services to public - Both English and French 53 22 3 14 7 1 0 75 21 93

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 23 0 16 7 0 0 78 22 13
2019 Provides services to public - Both English and French 57 31 3 5 4 0 1 89 8 155
2017 Provides services to public - English only 58 22 0 0 20 0 0 80 20 13
2017 Provides services to public - Both English and French 48 28 11 7 6 0 0 76 13 108
2014 Provides services to public - Both English and French 37 45 3 10 5 0 0 82 15 101
2011 Provides services to public - English only 35 56 0 10 0 0 0 90 10 10
2011 Provides services to public - Both English and French 47 35 4 10 4 0 0 82 14 155

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 53 0 32 0 0 0 68 32 13
2019 Provides services to public - Both English and French 30 45 8 10 4 0 3 77 14 153
2017 Provides services to public - English only 25 55 0 6 14 0 0 80 20 13
2017 Provides services to public - Both English and French 32 38 13 11 4 0 0 71 16 108
2014 Provides services to public - Both English and French 29 40 11 16 3 0 1 70 19 101
2011 Provides services to public - English only 49 33 0 0 9 0 9 90 10 10
2011 Provides services to public - Both English and French 38 35 15 7 4 0 1 73 12 155
2008 Provides services to public - English only 38 19 13 13 17 0 0 57 30 16
2008 Provides services to public - Both English and French 41 32 11 8 7 0 1 74 15 93

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 24 0 25 0 0 0 75 25 12
2019 Provides services to public - Both English and French 55 37 3 4 1 0 1 92 5 155
2017 Provides services to public - English only 57 14 15 14 0 0 0 71 14 13
2017 Provides services to public - Both English and French 47 31 13 8 1 0 0 78 9 108
2014 Provides services to public - Both English and French 40 38 13 5 5 0 0 77 10 102

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 59 8 16 0 0 0 76 16 12
2019 Provides services to public - Both English and French 54 30 6 7 3 0 1 85 9 156
2017 Provides services to public - English only 45 35 0 14 6 0 0 79 21 13
2017 Provides services to public - Both English and French 52 30 9 5 3 1 0 83 8 108
2014 Provides services to public - Both English and French 39 29 11 17 3 0 1 69 20 102
2011 Provides services to public - English only 37 44 9 0 9 0 0 82 9 10
2011 Provides services to public - Both English and French 51 29 9 5 3 0 2 82 9 154

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 48 9 17 8 0 0 66 25 12
2019 Provides services to public - Both English and French 47 36 7 6 3 0 1 83 10 156
2017 Provides services to public - English only 34 48 11 7 0 0 0 81 7 13
2017 Provides services to public - Both English and French 36 41 15 8 0 0 0 77 8 107
2014 Provides services to public - Both English and French 27 48 10 8 8 0 0 75 16 102
2011 Provides services to public - English only 41 41 19 0 0 0 0 81 0 10
2011 Provides services to public - Both English and French 38 40 13 3 6 0 0 78 9 154
2008 Provides services to public - English only 32 16 26 6 19 0 0 48 25 16
2008 Provides services to public - Both English and French 42 41 11 6 0 0 0 83 6 93

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 62 0 15 0 7 0 84 16 13
2019 Provides services to public - Both English and French 40 33 17 6 3 0 1 74 9 156
2017 Provides services to public - English only 24 62 6 0 7 0 0 86 7 13
2017 Provides services to public - Both English and French 38 37 14 6 4 0 0 76 11 107
2014 Provides services to public - Both English and French 26 31 19 13 11 0 0 57 24 102
2011 Provides services to public - English only 73 8 19 0 0 0 0 81 0 10
2011 Provides services to public - Both English and French 37 36 12 6 8 0 1 73 14 155

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 45 0 20 9 0 0 71 29 11
2019 Provides services to public - Both English and French 35 42 12 8 2 0 1 78 10 156
2017 Provides services to public - English only 31 54 7 0 7 0 0 86 7 13
2017 Provides services to public - Both English and French 32 36 20 6 6 0 0 68 12 107

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 37 16 0 7 0 0 76 7 13
2019 Provides services to public - Both English and French 53 35 7 3 1 0 1 89 4 155
2017 Provides services to public - English only 57 36 0 0 7 0 0 93 7 13
2017 Provides services to public - Both English and French 40 41 9 6 4 1 0 82 9 107
2014 Provides services to public - Both English and French 44 39 10 5 1 1 0 84 6 102
2011 Provides services to public - English only 46 54 0 0 0 0 0 100 0 10
2011 Provides services to public - Both English and French 47 39 8 4 1 0 0 86 6 155
2008 Provides services to public - English only 44 25 12 0 19 0 0 69 19 16
2008 Provides services to public - Both English and French 42 37 12 7 1 1 0 79 8 93

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 61 9 0 7 0 0 84 7 13
2019 Provides services to public - Both English and French 43 39 9 5 3 0 1 83 8 156
2017 Provides services to public - English only 31 47 14 0 7 0 0 79 7 13
2017 Provides services to public - Both English and French 36 34 16 8 5 0 0 70 14 107

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 29 16 0 0 0 0 84 0 13
2019 Provides services to public - Both English and French 56 34 5 3 2 0 1 90 5 155
2017 Provides services to public - English only 47 39 6 7 0 0 0 86 7 13
2017 Provides services to public - Both English and French 51 41 5 4 0 0 0 92 4 108
2014 Provides services to public - Both English and French 57 30 10 2 1 0 0 87 3 102
2011 Provides services to public - English only 66 34 0 0 0 0 0 100 0 10
2011 Provides services to public - Both English and French 58 30 7 3 2 0 0 88 5 155

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 30 9 16 7 0 0 69 22 13
2019 Provides services to public - Both English and French 46 34 11 6 2 0 1 81 8 156
2017 Provides services to public - English only 36 36 6 7 14 0 0 73 21 13
2017 Provides services to public - Both English and French 41 33 15 8 3 0 0 74 11 108
2014 Provides services to public - Both English and French 28 40 11 9 11 0 0 69 20 102
2011 Provides services to public - English only 49 33 9 9 0 0 0 82 9 10
2011 Provides services to public - Both English and French 36 38 12 8 6 0 1 75 14 155

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 51 0 17 7 0 0 76 24 12
2019 Provides services to public - Both English and French 49 33 9 6 3 0 1 83 8 156
2017 Provides services to public - English only 51 14 13 22 0 0 0 65 22 13
2017 Provides services to public - Both English and French 45 34 13 3 4 0 0 80 7 108
2014 Provides services to public - Both English and French 31 33 18 9 9 0 0 64 18 102

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 23 17 7 7 0 0 69 14 13
2019 Provides services to public - Both English and French 48 34 12 3 2 0 1 83 5 153
2017 Provides services to public - English only 50 29 14 7 0 0 0 79 7 13
2017 Provides services to public - Both English and French 43 38 10 7 2 0 0 81 9 108
2014 Provides services to public - Both English and French 33 37 14 12 3 1 0 70 15 102
2011 Provides services to public - English only 57 25 9 0 9 0 0 82 9 10
2011 Provides services to public - Both English and French 47 37 8 5 1 1 1 86 6 155

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 24 7 14 0 0 0 78 14 13
2019 Provides services to public - Both English and French 52 35 5 4 3 0 1 87 8 156
2017 Provides services to public - English only 45 39 15 0 0 0 0 85 0 12
2017 Provides services to public - Both English and French 43 40 11 6 0 0 0 84 6 108
2014 Provides services to public - Both English and French 34 36 13 11 4 0 0 71 16 102
2011 Provides services to public - English only 39 51 10 0 0 0 0 90 0 10
2011 Provides services to public - Both English and French 45 39 7 6 3 0 0 84 9 154
2008 Provides services to public - English only 44 22 14 12 8 0 0 66 19 16
2008 Provides services to public - Both English and French 49 38 13 0 0 0 0 87 0 93

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 48 0 8 0 0 0 92 8 13
2019 Provides services to public - Both English and French 36 32 23 5 2 1 1 69 7 155
2017 Provides services to public - English only 45 14 35 7 0 0 0 59 7 13
2017 Provides services to public - Both English and French 34 36 20 6 3 0 1 70 9 108
2014 Provides services to public - Both English and French 35 42 15 5 1 0 2 79 6 102
2011 Provides services to public - English only 38 34 27 0 0 0 0 73 0 10
2011 Provides services to public - Both English and French 41 29 16 7 6 0 1 71 14 155
2008 Provides services to public - English only 47 35 18 0 0 0 0 82 0 16
2008 Provides services to public - Both English and French 20 40 23 10 5 0 0 61 16 93

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 35 17 16 7 9 0 26 56 12
2019 Provides services to public - Both English and French 9 25 34 25 6 1 1 31 34 156
2017 Provides services to public - English only 14 28 29 29 0 0 0 29 42 13
2017 Provides services to public - Both English and French 7 28 37 13 11 1 2 25 36 107
2014 Provides services to public - Both English and French 13 25 35 16 6 0 4 24 40 102
2011 Provides services to public - English only 9 20 28 16 11 15 0 32 35 10
2011 Provides services to public - Both English and French 14 28 35 14 5 1 5 20 43 155
2008 Provides services to public - English only 5 12 56 26 0 0 0 26 18 16
2008 Provides services to public - Both English and French 12 38 29 11 8 1 2 19 51 92

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 31 8 0 22 8 0 24 68 13
2019 Provides services to public - Both English and French 10 15 29 24 19 2 2 45 25 154
2017 Provides services to public - English only 7 14 7 25 32 7 7 67 25 13
2017 Provides services to public - Both English and French 5 14 23 27 22 3 6 53 21 107
2014 Provides services to public - Both English and French 13 15 28 20 13 5 7 37 32 102
2011 Provides services to public - English only 19 0 19 25 22 15 0 56 22 10
2011 Provides services to public - Both English and French 10 20 30 22 11 2 5 36 32 154
2008 Provides services to public - English only 11 8 30 37 14 0 0 51 18 16
2008 Provides services to public - Both English and French 4 16 37 20 12 2 8 36 23 92

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 39 7 39 7 0 0 46 47 13
2019 Provides services to public - Both English and French 9 27 28 18 14 1 3 33 38 155
2017 Provides services to public - English only 20 21 14 14 11 11 8 31 51 13
2017 Provides services to public - Both English and French 11 27 35 16 4 3 5 21 41 107
2014 Provides services to public - Both English and French 18 29 28 14 4 2 5 19 51 102
2011 Provides services to public - English only 17 10 39 19 0 15 0 22 32 10
2011 Provides services to public - Both English and French 28 18 31 9 6 3 3 17 50 155
2008 Provides services to public - English only 12 39 22 20 8 0 0 28 50 16
2008 Provides services to public - Both English and French 17 25 35 12 4 2 5 17 45 92

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 32 17 23 22 0 0 45 39 13
2019 Provides services to public - Both English and French 9 17 32 26 14 1 1 42 26 154
2017 Provides services to public - English only 14 20 14 22 23 0 8 48 37 13
2017 Provides services to public - Both English and French 9 21 31 23 13 1 2 36 32 107
2014 Provides services to public - Both English and French 15 25 30 18 9 0 3 28 41 102
2011 Provides services to public - English only 0 8 45 36 11 0 0 47 8 10
2011 Provides services to public - Both English and French 11 23 38 14 10 1 3 25 36 153
2008 Provides services to public - English only 12 6 19 58 5 0 0 63 18 16
2008 Provides services to public - Both English and French 10 18 42 18 6 0 6 26 29 91

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 40 16 8 29 0 0 37 47 13
2019 Provides services to public - Both English and French 12 16 26 29 12 2 4 43 29 156
2017 Provides services to public - English only 14 28 22 18 11 0 8 32 45 13
2017 Provides services to public - Both English and French 21 23 29 12 9 0 5 22 47 106
2014 Provides services to public - Both English and French 19 27 25 20 5 0 4 26 48 102
2011 Provides services to public - English only 0 26 32 26 15 0 0 41 26 10
2011 Provides services to public - Both English and French 15 25 32 13 11 1 3 25 42 154
2008 Provides services to public - English only 12 24 24 13 15 0 11 32 41 16
2008 Provides services to public - Both English and French 14 27 29 17 7 0 6 25 44 92

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 17 25 0 22 7 0 23 50 13
2019 Provides services to public - Both English and French 15 15 26 25 16 1 2 42 31 154
2017 Provides services to public - English only 14 28 21 6 23 0 8 32 46 13
2017 Provides services to public - Both English and French 13 21 27 20 9 3 6 32 38 108
2014 Provides services to public - Both English and French 15 16 29 29 6 0 6 37 32 102
2011 Provides services to public - English only 19 0 29 26 15 0 11 46 21 10
2011 Provides services to public - Both English and French 16 19 28 21 11 2 5 33 37 155
2008 Provides services to public - English only 5 18 25 25 22 0 5 49 25 16
2008 Provides services to public - Both English and French 11 27 30 16 7 1 8 25 41 92

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 23 41 7 22 0 0 29 30 13
2019 Provides services to public - Both English and French 10 21 31 19 16 2 1 36 32 154
2017 Provides services to public - English only 15 15 23 7 24 15 0 37 36 12
2017 Provides services to public - Both English and French 13 17 34 19 8 4 4 30 33 108
2014 Provides services to public - Both English and French 13 21 34 16 5 3 9 23 38 102

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 38 16 24 23 0 0 47 38 13
2019 Provides services to public - Both English and French 12 24 33 17 12 1 1 30 36 155
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 24 0 0 0 0 7 100 0 13
2019 Provides services to public - Both English and French 67 17 5 9 3 0 1 84 11 155
2017 Provides services to public - English only 79 21 0 0 0 0 0 100 0 13
2017 Provides services to public - Both English and French 60 25 5 7 3 0 0 85 10 107
2014 Provides services to public - Both English and French 67 20 6 6 1 0 0 87 7 102
2011 Provides services to public - English only 61 20 10 9 0 0 0 81 9 10
2011 Provides services to public - Both English and French 64 26 4 5 2 0 0 89 7 155
2008 Provides services to public - English only 63 26 0 0 0 0 11 100 0 16
2008 Provides services to public - Both English and French 71 17 3 4 3 0 1 90 7 92

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 39 7 7 0 0 0 86 7 13
2019 Provides services to public - Both English and French 31 33 16 5 5 5 4 71 11 154
2017 Provides services to public - English only 57 21 14 0 0 0 8 85 0 13
2017 Provides services to public - Both English and French 28 35 13 5 8 8 3 70 15 107
2014 Provides services to public - Both English and French 28 24 18 12 12 4 2 56 25 102

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 25 0 0 7 0 0 93 7 13
2019 Provides services to public - Both English and French 48 33 9 7 3 0 1 81 10 154
2017 Provides services to public - English only 57 35 0 7 0 0 0 93 7 13
2017 Provides services to public - Both English and French 50 25 10 9 5 0 0 76 14 108
2014 Provides services to public - Both English and French 42 26 11 8 13 0 0 68 21 102

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 31 0 7 0 0 0 93 7 13
2019 Provides services to public - Both English and French 55 30 8 4 2 0 1 85 6 155
2017 Provides services to public - English only 65 21 7 6 0 0 0 86 6 13
2017 Provides services to public - Both English and French 50 31 10 6 3 0 0 81 9 108
2014 Provides services to public - Both English and French 38 40 10 8 4 0 0 78 12 102

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 38 0 0 0 0 0 100 0 13
2019 Provides services to public - Both English and French 46 38 8 4 3 1 1 85 7 154
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 31 0 7 7 0 0 85 15 13
2019 Provides services to public - Both English and French 55 22 16 1 2 1 3 81 3 156

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 14 25 7 7 0 0 61 14 13
2019 Provides services to public - Both English and French 48 24 17 5 4 1 1 74 9 156
2017 Provides services to public - English only 64 21 7 7 0 0 0 86 7 13
2017 Provides services to public - Both English and French 44 29 16 5 3 2 0 75 9 108
2014 Provides services to public - Both English and French 44 29 8 12 3 0 3 75 16 102
2011 Provides services to public - English only 46 17 38 0 0 0 0 62 0 10
2011 Provides services to public - Both English and French 42 40 7 5 6 0 0 82 11 155
2008 Provides services to public - English only 18 47 5 11 18 0 0 66 29 16
2008 Provides services to public - Both English and French 46 30 8 12 2 0 1 77 14 91

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 23 16 7 0 0 0 76 7 13
2019 Provides services to public - Both English and French 54 25 12 5 2 2 1 81 7 156
2017 Provides services to public - English only 64 21 7 7 0 0 0 86 7 13
2017 Provides services to public - Both English and French 48 30 9 5 5 1 2 81 10 108
2014 Provides services to public - Both English and French 43 33 10 9 3 2 1 78 12 102
2011 Provides services to public - English only 54 27 19 0 0 0 0 81 0 10
2011 Provides services to public - Both English and French 48 25 12 6 7 2 1 75 13 154
2008 Provides services to public - English only 18 27 18 19 12 5 0 48 33 16
2008 Provides services to public - Both English and French 48 29 9 12 1 0 1 78 13 91

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 22 25 0 7 0 0 68 7 13
2019 Provides services to public - Both English and French 52 24 13 6 2 2 1 79 8 155
2017 Provides services to public - English only 58 28 7 7 0 0 0 86 7 13
2017 Provides services to public - Both English and French 49 31 6 8 4 0 1 81 13 108
2014 Provides services to public - Both English and French 44 32 10 9 5 0 0 76 14 102
2011 Provides services to public - English only 54 37 9 0 0 0 0 91 0 10
2011 Provides services to public - Both English and French 40 37 7 8 8 1 0 78 15 155
2008 Provides services to public - English only 13 44 14 7 22 0 0 57 29 16
2008 Provides services to public - Both English and French 50 28 9 11 1 1 0 79 12 91

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 85 15 0 0 0 0 0 100 0 13
2019 Provides services to public - Both English and French 80 12 3 3 1 0 1 93 4 156
2017 Provides services to public - English only 72 21 7 0 0 0 0 93 0 13
2017 Provides services to public - Both English and French 79 19 0 0 2 0 0 98 2 108
2014 Provides services to public - Both English and French 77 22 1 1 0 0 0 98 1 102
2011 Provides services to public - English only 72 28 0 0 0 0 0 100 0 10
2011 Provides services to public - Both English and French 78 16 2 4 0 0 0 94 4 155
2008 Provides services to public - English only 75 14 0 0 0 0 11 100 0 16
2008 Provides services to public - Both English and French 82 10 1 8 0 0 0 91 8 93

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 23 0 0 0 9 0 100 0 13
2019 Provides services to public - Both English and French 65 19 5 5 3 0 3 87 8 153
2017 Provides services to public - English only 65 14 7 6 0 0 8 86 7 13
2017 Provides services to public - Both English and French 56 17 9 7 4 0 6 78 13 107
2014 Provides services to public - Both English and French 46 23 8 9 7 0 6 74 17 102
2011 Provides services to public - English only 39 43 18 0 0 0 0 82 0 10
2011 Provides services to public - Both English and French 47 28 7 8 5 1 5 79 13 155

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 68 16 16 0 0 0 0 84 0 13
2019 Provides services to public - Both English and French 66 19 8 3 3 1 1 86 6 155
2017 Provides services to public - English only 46 40 14 0 0 0 0 86 0 13
2017 Provides services to public - Both English and French 61 20 6 5 6 1 0 82 12 108

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 29 0 16 0 0 0 84 16 13
2019 Provides services to public - Both English and French 53 26 9 5 6 0 1 80 11 155
2017 Provides services to public - English only 39 47 7 7 0 0 0 86 7 13
2017 Provides services to public - Both English and French 58 27 3 7 4 0 0 85 12 108
2014 Provides services to public - Both English and French 46 31 12 6 4 0 0 78 10 102
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 31 17 0 14 15 0 63 17 13
2019 Provides services to public - Both English and French 38 34 16 4 3 4 1 76 8 156
2017 Provides services to public - English only 52 27 15 6 0 0 0 79 6 13
2017 Provides services to public - Both English and French 31 34 13 8 8 6 0 69 17 107
2014 Provides services to public - Both English and French 26 35 18 6 6 10 0 67 13 102
2011 Provides services to public - English only 49 33 9 0 9 0 0 82 9 10
2011 Provides services to public - Both English and French 28 32 10 7 13 10 0 67 22 155

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 39 16 9 14 7 0 58 25 13
2019 Provides services to public - Both English and French 36 39 12 5 3 4 1 78 9 155
2017 Provides services to public - English only 40 32 29 0 0 0 0 71 0 13
2017 Provides services to public - Both English and French 31 36 16 8 7 1 1 68 15 108
2014 Provides services to public - Both English and French 25 37 21 4 9 4 0 65 14 102
2011 Provides services to public - English only 49 18 24 0 9 0 0 67 9 10
2011 Provides services to public - Both English and French 24 36 20 9 9 3 0 62 18 155
2008 Provides services to public - English only 13 37 8 25 17 0 0 50 42 16
2008 Provides services to public - Both English and French 30 31 23 8 4 4 0 63 13 93

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 47 8 16 14 7 0 58 33 13
2019 Provides services to public - Both English and French 30 35 20 7 4 4 1 68 11 155
2017 Provides services to public - English only 26 39 29 6 0 0 0 65 6 13
2017 Provides services to public - Both English and French 22 35 21 12 7 4 0 59 20 108
2014 Provides services to public - Both English and French 13 36 30 7 9 5 0 52 17 102
2011 Provides services to public - English only 19 62 9 0 9 0 0 82 9 10
2011 Provides services to public - Both English and French 19 37 24 10 6 4 0 58 17 155
2008 Provides services to public - English only 7 32 12 14 22 13 0 44 42 16
2008 Provides services to public - Both English and French 15 38 19 18 5 5 0 56 24 92

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 54 16 16 7 0 0 61 23 13
2019 Provides services to public - Both English and French 29 32 21 8 7 2 1 63 16 156
2017 Provides services to public - English only 31 40 29 0 0 0 0 71 0 13
2017 Provides services to public - Both English and French 23 37 21 12 7 1 0 60 19 108
2014 Provides services to public - Both English and French 17 34 20 16 11 2 0 53 27 102
2011 Provides services to public - English only 38 36 17 0 9 0 0 74 9 10
2011 Provides services to public - Both English and French 21 36 11 18 12 1 0 58 31 155
2008 Provides services to public - English only 7 43 20 12 19 0 0 49 31 16
2008 Provides services to public - Both English and French 26 41 19 8 6 0 0 67 14 92

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 25 0 10 0 8 0 90 10 12
2019 Provides services to public - Both English and French 56 23 11 5 3 1 1 81 8 156
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 45 9 23 0 0 0 68 23 13
2019 Provides services to public - Both English and French 36 40 15 6 1 1 1 78 6 155
2017 Provides services to public - English only 25 40 29 6 0 0 0 65 6 13
2017 Provides services to public - Both English and French 33 44 14 4 2 3 0 79 7 108
2014 Provides services to public - Both English and French 25 40 22 5 6 3 0 67 11 102
2011 Provides services to public - English only 59 32 0 0 9 0 0 91 9 10
2011 Provides services to public - Both English and French 33 39 14 9 4 2 0 73 13 155

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 25 8 19 15 0 0 58 34 12
2019 Provides services to public - Both English and French 25 35 23 10 2 4 1 63 13 156

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 31 25 14 0 0 0 61 14 13
2019 Provides services to public - Both English and French 41 33 10 8 3 3 2 78 12 155
2017 Provides services to public - English only 51 29 14 6 0 0 0 80 6 13
2017 Provides services to public - Both English and French 37 35 11 9 3 2 3 76 13 108
2014 Provides services to public - Both English and French 36 41 8 8 3 2 2 80 12 102
2011 Provides services to public - English only 64 10 17 0 0 9 0 81 0 10
2011 Provides services to public - Both English and French 43 31 11 5 6 4 1 78 11 154
2008 Provides services to public - English only 31 34 0 13 11 12 0 73 27 16
2008 Provides services to public - Both English and French 41 31 12 6 4 4 1 76 11 93

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 40 9 0 14 0 0 77 14 13
2019 Provides services to public - Both English and French 40 37 13 5 4 1 1 78 9 152

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 23 16 16 7 8 7 54 27 13
2019 Provides services to public - Both English and French 27 23 21 12 6 6 4 56 21 154
2017 Provides services to public - English only 30 21 22 14 13 0 0 51 27 13
2017 Provides services to public - Both English and French 16 22 15 11 12 19 5 50 30 108
2014 Provides services to public - Both English and French 11 17 22 17 16 11 5 33 40 102
2011 Provides services to public - English only 29 18 15 9 9 19 0 59 23 10
2011 Provides services to public - Both English and French 18 21 16 10 16 12 6 48 32 155

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 37 23 9 0 0 0 68 9 13
2019 Provides services to public - Both English and French 27 38 16 10 5 3 1 67 16 153
2017 Provides services to public - English only 41 28 11 7 13 0 0 69 20 13
2017 Provides services to public - Both English and French 32 35 17 6 5 3 1 70 12 108
2014 Provides services to public - Both English and French 26 32 14 15 9 2 2 60 25 101
2011 Provides services to public - English only 47 24 20 0 9 0 0 71 9 10
2011 Provides services to public - Both English and French 34 32 17 8 6 2 1 68 14 155
2008 Provides services to public - English only 5 19 11 30 29 5 0 26 63 16
2008 Provides services to public - Both English and French 35 31 19 8 3 1 3 69 11 93

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 38 0 23 0 8 0 75 25 13
2019 Provides services to public - Both English and French 29 34 10 17 6 1 3 66 24 156
2017 Provides services to public - English only 26 21 6 40 6 0 0 48 46 13
2017 Provides services to public - Both English and French 26 28 11 15 11 7 2 59 29 108
2014 Provides services to public - Both English and French 21 23 13 16 23 0 3 46 41 102
2011 Provides services to public - English only 36 0 15 21 19 9 0 40 44 10
2011 Provides services to public - Both English and French 19 26 16 19 16 3 2 46 37 155
2008 Provides services to public - English only 7 17 21 25 31 0 0 24 55 16
2008 Provides services to public - Both English and French 19 34 18 12 15 2 0 54 28 93

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 46 7 0 8 0 0 84 8 13
2019 Provides services to public - Both English and French 56 23 8 5 2 1 5 84 7 155

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 16 23 14 17 0 0 46 31 13
2019 Provides services to public - Both English and French 67 11 7 3 1 1 10 88 4 155

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 15 23 15 0 0 0 62 15 13
2019 Provides services to public - Both English and French 54 22 13 5 3 0 3 78 8 154

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 15 31 8 0 0 0 60 8 13
2019 Provides services to public - Both English and French 52 17 14 6 4 2 5 74 11 153

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 22 15 0 0 8 0 83 0 13
2019 Provides services to public - Both English and French 70 10 3 2 3 5 8 91 5 155

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 15 15 0 0 8 0 83 0 13
2019 Provides services to public - Both English and French 63 17 7 4 1 3 4 87 6 152

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 93 7 0 0 0 0 0 100 0 13
2019 Provides services to public - Both English and French 74 9 5 3 3 4 2 88 6 154

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 100 0 0 0 0 0 0 100 0 13
2019 Provides services to public - Both English and French 81 7 2 1 1 1 8 96 2 154

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 43 9 15 0 0 0 76 15 12
2019 Provides services to public - Both English and French 36 42 12 6 3 1 1 79 9 156
2017 Provides services to public - English only 28 27 15 8 15 0 8 59 24 12
2017 Provides services to public - Both English and French 32 36 16 3 6 7 0 73 9 108

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 50 9 0 7 0 0 84 7 12
2019 Provides services to public - Both English and French 50 32 9 5 3 1 1 83 8 154
2017 Provides services to public - English only 51 21 21 6 0 0 0 73 6 13
2017 Provides services to public - Both English and French 49 39 8 1 3 0 0 88 3 108
2014 Provides services to public - Both English and French 41 35 12 5 4 2 1 78 9 102
2011 Provides services to public - English only 59 23 18 0 0 0 0 82 0 10
2011 Provides services to public - Both English and French 38 38 10 4 7 3 0 79 11 155

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 23 16 0 0 8 0 83 0 13
2019 Provides services to public - Both English and French 49 31 12 4 2 2 1 82 6 156
2017 Provides services to public - English only 58 21 14 0 0 7 0 85 0 13
2017 Provides services to public - Both English and French 48 30 11 4 4 4 0 80 8 108
2014 Provides services to public - Both English and French 42 31 13 4 2 6 2 79 6 102

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 24 8 0 7 0 0 85 7 13
2019 Provides services to public - Both English and French 59 31 4 3 2 0 1 91 5 154
2017 Provides services to public - English only 58 29 14 0 0 0 0 86 0 13
2017 Provides services to public - Both English and French 53 31 10 3 3 0 0 84 6 108
2014 Provides services to public - Both English and French 41 33 16 6 2 0 1 76 8 102
2011 Provides services to public - English only 64 27 9 0 0 0 0 91 0 10
2011 Provides services to public - Both English and French 41 39 11 4 4 1 0 81 8 155
2008 Provides services to public - English only 24 39 13 13 12 0 0 62 25 16
2008 Provides services to public - Both English and French 44 39 10 5 1 1 0 84 6 92

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 48 9 7 7 0 0 77 14 13
2019 Provides services to public - Both English and French 54 29 9 4 3 0 1 83 7 154
2017 Provides services to public - English only 51 14 28 6 0 0 0 66 6 13
2017 Provides services to public - Both English and French 47 26 19 3 6 0 0 73 9 107
2014 Provides services to public - Both English and French 27 34 17 11 9 2 1 63 20 102
2011 Provides services to public - English only 53 17 10 0 9 11 0 79 10 10
2011 Provides services to public - Both English and French 35 27 15 13 9 2 0 63 22 155

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 46 9 7 7 0 0 77 14 13
2019 Provides services to public - Both English and French 52 33 9 3 3 0 1 85 6 156
2017 Provides services to public - English only 40 32 14 14 0 0 0 72 14 13
2017 Provides services to public - Both English and French 47 30 13 5 5 0 0 77 11 107
2014 Provides services to public - Both English and French 28 38 16 11 6 0 1 67 17 102
2011 Provides services to public - Both English and French 33 32 14 12 8 1 1 66 20 153
2008 Provides services to public - English only 21 44 18 12 5 0 0 65 18 16
2008 Provides services to public - Both English and French 40 32 24 3 1 0 0 72 4 93

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 24 24 16 7 0 0 53 23 13
2019 Provides services to public - Both English and French 46 24 14 7 5 3 2 73 12 154
2017 Provides services to public - English only 33 20 28 19 0 0 0 53 19 13
2017 Provides services to public - Both English and French 35 25 19 7 9 5 0 64 17 108
2014 Provides services to public - Both English and French 21 21 20 14 13 9 2 47 31 102
2011 Provides services to public - English only 43 9 28 0 9 11 0 59 10 10
2011 Provides services to public - Both English and French 28 29 13 11 16 2 1 59 28 155
2008 Provides services to public - English only 21 12 28 12 28 0 0 32 39 16
2008 Provides services to public - Both English and French 33 35 14 12 2 4 0 71 14 93
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 28 0 72 13
2019 Provides services to public - Both English and French 31 33 36 156
2017 Provides services to public - English only 53 35 11 13
2017 Provides services to public - Both English and French 33 33 34 108
2014 Provides services to public - Both English and French 42 25 33 102
2011 Provides services to public - English only 0 55 45 10
2011 Provides services to public - Both English and French 44 27 29 155
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 41 7 7 0 0 0 85 7 13
2019 Provides services to public - Both English and French 31 37 14 9 4 2 4 71 13 155

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 14 7 0 0 16 0 91 0 13
2019 Provides services to public - Both English and French 50 25 10 3 0 10 3 86 3 155
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 7 31 0 15 14 0 46 18 13
2019 Provides services to public - Both English and French 25 15 16 5 5 24 10 60 15 155
2017 Provides services to public - English only 25 7 22 6 0 25 14 53 11 13
2017 Provides services to public - Both English and French 21 12 12 1 9 31 13 60 18 108
2014 Provides services to public - Both English and French 15 20 17 10 2 27 9 55 19 102

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 34 26 0 7 0 0 67 7 12
2019 Provides services to public - Both English and French 40 36 11 3 3 6 1 82 6 156
2017 Provides services to public - English only 52 21 21 0 0 6 0 78 0 13
2017 Provides services to public - Both English and French 33 33 11 5 5 12 0 76 12 108
2014 Provides services to public - Both English and French 25 34 18 6 3 12 1 68 10 102
2011 Provides services to public - English only 39 20 33 9 0 0 0 58 9 10
2011 Provides services to public - Both English and French 30 35 13 10 4 8 0 70 15 155
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 7 23 0 15 23 0 50 20 13
2019 Provides services to public - Both English and French 26 18 16 3 4 26 7 66 10 156
2017 Provides services to public - English only 19 29 20 0 0 32 0 70 0 13
2017 Provides services to public - Both English and French 24 13 15 1 6 28 13 63 11 108
2014 Provides services to public - Both English and French 14 18 17 7 2 33 9 55 16 102

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 30 15 0 7 9 0 76 8 13
2019 Provides services to public - Both English and French 42 30 10 3 4 10 1 81 8 156
2017 Provides services to public - English only 51 35 6 0 0 7 0 93 0 13
2017 Provides services to public - Both English and French 35 33 10 3 4 12 2 79 9 107
2014 Provides services to public - Both English and French 23 31 21 6 1 15 3 65 9 102
2011 Provides services to public - English only 64 18 0 0 9 0 9 90 10 10
2011 Provides services to public - Both English and French 37 31 16 2 3 10 1 76 6 155
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 7 9 7 23 7 0 58 32 13
2019 Provides services to public - Both English and French 22 27 26 14 9 0 3 50 23 156
2017 Provides services to public - English only 28 7 33 11 14 0 6 38 27 13
2017 Provides services to public - Both English and French 14 26 22 15 19 1 3 41 36 108

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 23 25 16 15 7 0 40 33 13
2019 Provides services to public - Both English and French 23 30 28 13 6 0 1 53 19 156
2017 Provides services to public - English only 23 0 35 22 21 0 0 23 43 13
2017 Provides services to public - Both English and French 9 32 28 18 13 0 0 41 31 107

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 16 31 23 0 7 0 41 25 13
2019 Provides services to public - Both English and French 27 32 20 16 5 0 1 60 20 154
2017 Provides services to public - English only 31 23 16 22 7 0 0 55 29 12
2017 Provides services to public - Both English and French 19 29 26 15 11 0 0 48 26 107

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 0 17 25 29 7 0 23 59 13
2019 Provides services to public - Both English and French 25 27 20 17 9 0 2 53 27 153
2017 Provides services to public - English only 31 0 27 14 28 0 0 31 43 13
2017 Provides services to public - Both English and French 13 19 25 16 23 0 4 34 40 108

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 23 24 0 0 16 7 69 0 13
2019 Provides services to public - Both English and French 49 25 15 6 1 1 3 77 7 153
2017 Provides services to public - English only 30 35 0 6 14 0 14 76 24 13
2017 Provides services to public - Both English and French 37 25 13 8 3 0 13 72 13 108

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 15 17 15 16 7 0 49 33 13
2019 Provides services to public - Both English and French 42 30 19 4 5 0 1 72 9 155
2017 Provides services to public - English only 36 21 29 7 6 0 0 58 14 13
2017 Provides services to public - Both English and French 33 34 18 8 7 0 0 67 15 107

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 17 25 14 7 7 0 50 23 13
2019 Provides services to public - Both English and French 30 38 20 6 4 0 1 68 11 155
2017 Provides services to public - English only 25 33 14 21 6 0 0 58 27 13
2017 Provides services to public - Both English and French 32 38 17 5 5 2 1 71 11 107

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 0 33 16 14 7 0 32 32 13
2019 Provides services to public - Both English and French 24 39 21 10 5 0 1 63 15 155
2017 Provides services to public - English only 23 29 21 15 13 0 0 51 28 13
2017 Provides services to public - Both English and French 21 31 28 12 7 0 0 52 19 107

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 7 15 33 14 7 0 33 51 13
2019 Provides services to public - Both English and French 26 27 28 14 4 0 1 54 18 155
2017 Provides services to public - English only 23 29 28 6 13 0 0 52 20 13
2017 Provides services to public - Both English and French 29 29 24 11 5 0 1 59 17 107

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 23 16 7 7 7 0 68 15 13
2019 Provides services to public - Both English and French 42 27 20 5 4 1 1 70 9 153

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 16 8 15 7 7 0 68 24 13
2019 Provides services to public - Both English and French 38 37 18 5 2 0 1 76 6 155
2017 Provides services to public - English only 25 39 15 14 7 0 0 64 21 13
2017 Provides services to public - Both English and French 28 34 22 13 4 0 0 62 16 107

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 23 16 7 7 7 0 68 15 13
2019 Provides services to public - Both English and French 65 24 6 3 3 0 1 89 5 153
2017 Provides services to public - English only 44 29 0 14 6 0 7 78 22 13
2017 Provides services to public - Both English and French 57 19 10 6 6 0 2 77 13 107

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 7 16 7 0 7 0 75 7 13
2019 Provides services to public - Both English and French 74 18 4 1 1 0 2 94 2 154
2017 Provides services to public - English only 100 0 0 0 0 0 0 100 0 13
2017 Provides services to public - Both English and French 74 9 7 4 4 0 2 84 9 108

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 9 0 14 8 0 7 77 23 13
2019 Provides services to public - Both English and French 69 14 6 6 3 1 2 85 9 156
2017 Provides services to public - English only 58 34 7 0 0 0 0 93 0 13
2017 Provides services to public - Both English and French 57 22 10 6 4 0 1 80 11 108

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 24 7 9 0 0 8 83 9 12
2019 Provides services to public - Both English and French 55 30 8 3 3 0 1 86 6 155
2017 Provides services to public - English only 71 21 7 0 0 0 0 93 0 13
2017 Provides services to public - Both English and French 60 16 12 5 6 0 1 77 11 107

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 0 30 17 8 0 7 41 27 13
2019 Provides services to public - Both English and French 56 21 12 6 3 0 1 78 9 153
2017 Provides services to public - English only 72 7 13 0 0 0 7 86 0 13
2017 Provides services to public - Both English and French 55 12 5 3 2 0 23 86 7 108

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 7 0 8 0 0 30 89 11 13
2019 Provides services to public - Both English and French 66 10 3 2 1 0 18 93 3 156
2017 Provides services to public - English only 61 19 7 6 0 7 0 86 7 13
2017 Provides services to public - Both English and French 66 17 10 3 2 0 3 86 4 108

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 23 0 8 0 0 7 91 9 13
2019 Provides services to public - Both English and French 67 20 6 4 2 0 2 88 6 154
2017 Provides services to public - English only 46 54 0 0 0 0 0 100 0 13
2017 Provides services to public - Both English and French 63 14 12 4 5 0 2 79 9 107

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 23 17 7 15 0 7 58 24 13
2019 Provides services to public - Both English and French 67 13 7 4 4 0 5 84 9 156
2017 Provides services to public - English only 59 19 15 7 0 0 0 78 7 13
2017 Provides services to public - Both English and French 52 26 15 5 2 0 0 78 7 107

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 16 8 15 8 0 14 63 27 13
2019 Provides services to public - Both English and French 56 28 8 4 2 0 2 86 6 155

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 32 61 0 0 0 0 39 0 13
2019 Provides services to public - Both English and French 20 32 32 13 3 0 1 52 15 156
2017 Provides services to public - English only 18 19 29 28 6 0 0 36 35 13
2017 Provides services to public - Both English and French 9 34 39 11 7 0 0 43 18 108

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 8 25 60 0 7 0 0 7 33 12
2019 Provides services to public - Both English and French 11 15 35 26 13 0 1 39 26 156
2017 Provides services to public - English only 14 14 22 51 0 0 0 51 27 13
2017 Provides services to public - Both English and French 8 19 44 18 11 0 0 29 27 108

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 21 0 24 7 8 0 65 35 13
2019 Provides services to public - Both English and French 37 38 15 5 3 2 1 77 7 155
2017 Provides services to public - English only 19 59 7 0 7 7 0 84 8 13
2017 Provides services to public - Both English and French 26 47 15 4 4 5 0 77 8 108

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 48 9 15 7 0 0 70 22 13
2019 Provides services to public - Both English and French 37 37 14 6 4 1 1 75 11 156
2017 Provides services to public - English only 19 32 22 6 14 7 0 55 22 13
2017 Provides services to public - Both English and French 25 33 21 14 6 1 0 58 20 108
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 13
2019 Provides services to public - Both English and French 12 88 155
2017 Provides services to public - Both English and French 14 86 107
2014 Provides services to public - Both English and French 17 83 102
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 24 0 7 14 0 0 55 45 13
2019 Provides services to public - Both English and French 34 25 21 10 8 2 1 35 65 155
2017 Provides services to public - English only 34 21 18 11 7 0 8 37 63 13
2017 Provides services to public - Both English and French 29 21 27 9 11 2 2 30 70 108

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 16 15 23 0 0 7 59 25 13
2019 Provides services to public - Both English and French 38 17 21 9 10 1 5 58 20 155
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