2019 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	41	3	4	2	1	91	6	170
2019	Does not provide services to public	45	40	3	9	2	0	85	11	1616
2017	Provides services to public	37	42	7	12	2	0	79	14	122
2017	Does not provide services to public	35	44	5	12	4	0	79	16	1387
2014	Provides services to public	29	55	4	9	2	0	85	11	108
2014	Does not provide services to public	35	46	5	11	3	0	81	14	1311
2011	Provides services to public	37	48	5	9	2	0	85	11	166
2011	Does not provide services to public	34	46	4	11	4	0	81	15	1555
2008	Provides services to public	43	41	4	7	4	0	84	12	109
2008	Does not provide services to public	41	46	2	7	3	0	88	10	866

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	25	6	9	3	0	1	82	12	169
2019	Does not provide services to public	71	18	4	5	2	0	0	89	7	1617
2017	Provides services to public	57	20	9	8	5	0	0	77	13	121
2017	Does not provide services to public	64	19	5	8	3	0	0	83	11	1384
2014	Provides services to public	51	28	8	10	3	0	0	79	14	108
2014	Does not provide services to public	62	22	6	6	3	0	0	84	10	1310
2011	Provides services to public	54	25	8	7	5	0	1	81	12	166
2011	Does not provide services to public	62	22	5	8	3	0	0	84	11	1554
2008	Provides services to public	55	22	3	12	7	2	0	78	20	109
2008	Does not provide services to public	64	20	3	9	4	0	0	84	13	865

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	30	2	5	4	1	88	9	169
2019	Does not provide services to public	44	31	6	12	7	0	75	19	1614
2017	Provides services to public	49	27	9	7	8	0	76	15	122
2017	Does not provide services to public	43	33	6	12	6	0	76	18	1383
2014	Provides services to public	38	45	3	9	5	0	83	14	107
2014	Does not provide services to public	43	35	7	11	4	0	78	15	1310
2011	Provides services to public	46	36	4	10	4	0	82	14	166
2011	Does not provide services to public	44	37	7	8	4	0	81	12	1553

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	45	8	11	4	0	2	77	15	167
2019	Does not provide services to public	33	39	12	11	4	0	1	72	15	1610
2018	Provides services to public	28	43	11	14	4	1	0	72	18	97
2018	Does not provide services to public	27	43	13	12	4	1	1	70	17	1273
2017	Provides services to public	32	40	12	11	5	0	0	72	16	122
2017	Does not provide services to public	28	40	13	13	5	0	1	69	19	1385
2014	Provides services to public	29	40	12	15	3	0	1	70	18	107
2014	Does not provide services to public	33	36	13	12	5	0	1	70	17	1308
2011	Provides services to public	39	35	14	6	5	0	1	74	11	166
2011	Does not provide services to public	31	39	12	10	5	1	2	72	15	1555
2008	Provides services to public	40	30	11	9	8	0	1	71	17	109
2008	Does not provide services to public	28	40	15	9	6	1	1	70	15	868

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	36	3	5	1	0	1	91	6	168
2019	Does not provide services to public	54	32	7	4	2	1	0	87	6	1601
2017	Provides services to public	49	29	13	9	1	0	0	78	9	122
2017	Does not provide services to public	52	34	8	5	1	0	0	86	6	1379
2014	Provides services to public	40	37	13	5	5	0	0	78	9	108
2014	Does not provide services to public	49	36	8	6	2	0	0	85	8	1311

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	32	6	7	2	0	1	84	10	169
2019	Does not provide services to public	51	29	7	8	4	0	0	80	13	1610
2018	Provides services to public	51	37	5	3	4	0	0	88	7	97
2018	Does not provide services to public	47	32	8	8	4	0	0	79	12	1274
2017	Provides services to public	52	30	8	6	3	1	0	83	9	122
2017	Does not provide services to public	46	30	9	9	5	0	0	77	14	1381
2014	Provides services to public	41	28	12	16	3	0	1	69	19	108
2014	Does not provide services to public	42	33	10	10	4	0	1	76	14	1308
2011	Provides services to public	50	30	9	6	4	0	2	81	9	165
2011	Does not provide services to public	42	38	8	8	4	0	1	81	11	1553

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	37	7	7	3	1	82	11	169
2019	Does not provide services to public	43	38	9	7	3	0	81	10	1613
2018	Provides services to public	37	49	7	5	1	0	86	6	97
2018	Does not provide services to public	38	41	10	8	4	0	79	11	1268
2017	Provides services to public	35	42	14	8	0	0	78	8	121
2017	Does not provide services to public	35	46	8	7	4	0	80	11	1382
2014	Provides services to public	26	47	11	9	7	0	73	16	108
2014	Does not provide services to public	32	47	10	7	4	0	79	11	1310
2011	Provides services to public	38	40	13	3	6	0	77	9	165
2011	Does not provide services to public	35	42	10	8	5	0	77	13	1552
2008	Provides services to public	40	37	13	6	3	0	78	9	109
2008	Does not provide services to public	35	42	10	9	4	0	78	13	861

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	35	16	7	2	1	1	74	9	170
2019	Does not provide services to public	39	35	11	10	5	0	0	74	15	1615
2018	Provides services to public	30	39	15	14	3	0	0	68	17	95
2018	Does not provide services to public	35	35	14	9	7	1	0	70	16	1271
2017	Provides services to public	37	40	13	6	5	0	0	77	10	121
2017	Does not provide services to public	33	37	11	11	7	0	0	70	18	1384
2014	Provides services to public	26	30	19	15	10	0	0	57	25	108
2014	Does not provide services to public	32	34	14	12	7	0	0	66	20	1309
2011	Provides services to public	39	34	13	6	8	0	1	73	14	166
2011	Does not provide services to public	29	40	12	11	7	0	0	70	18	1552

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	42	12	8	2	1	78	11	168
2019	Does not provide services to public	34	38	9	13	5	0	72	18	1611
2018	Provides services to public	32	42	12	9	4	0	74	14	97
2018	Does not provide services to public	31	39	13	11	6	0	70	17	1270
2017	Provides services to public	32	38	18	6	6	0	70	12	121
2017	Does not provide services to public	29	39	13	13	6	0	68	18	1380

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	35	8	3	1	0	1	88	4	169
2019	Does not provide services to public	51	33	7	6	2	0	0	85	8	1604
2018	Provides services to public	48	42	7	1	2	0	0	90	3	96
2018	Does not provide services to public	52	36	6	4	2	0	0	89	6	1268
2017	Provides services to public	42	41	8	5	4	1	0	83	9	121
2017	Does not provide services to public	45	38	9	5	3	0	0	83	8	1381
2014	Provides services to public	45	36	10	7	1	1	0	82	8	108
2014	Does not provide services to public	47	38	8	4	2	0	0	85	6	1310
2011	Provides services to public	47	40	8	4	1	0	0	87	5	166
2011	Does not provide services to public	43	40	8	6	3	0	0	84	9	1552
2008	Provides services to public	42	35	12	6	4	1	0	78	10	109
2008	Does not provide services to public	46	38	7	4	3	0	0	85	7	865

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	40	9	5	4	1	83	8	170
2019	Does not provide services to public	44	33	9	9	5	0	77	14	1612
2018	Provides services to public	40	36	13	9	3	0	75	12	96
2018	Does not provide services to public	39	36	10	9	6	0	75	15	1267
2017	Provides services to public	35	36	16	7	6	0	71	13	121
2017	Does not provide services to public	35	38	10	10	7	0	73	17	1384

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	33	6	2	2	1	90	4	169
2019	Does not provide services to public	53	33	9	3	1	0	86	5	1599
2018	Provides services to public	60	32	4	2	1	0	92	3	97
2018	Does not provide services to public	51	35	9	3	2	0	86	5	1259
2017	Provides services to public	51	40	5	4	0	0	91	4	122
2017	Does not provide services to public	51	36	8	4	1	0	87	5	1383
2014	Provides services to public	56	30	11	3	1	0	86	4	108
2014	Does not provide services to public	61	27	7	3	2	0	89	4	1309
2011	Provides services to public	59	30	6	3	2	0	89	5	166
2011	Does not provide services to public	56	32	8	3	2	0	88	4	1555

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	34	11	6	2	1	80	9	170
2019	Does not provide services to public	41	36	10	8	4	0	77	12	1601
2018	Provides services to public	35	44	12	7	3	0	78	10	97
2018	Does not provide services to public	39	38	9	9	5	0	77	14	1259
2017	Provides services to public	41	33	14	8	4	0	74	12	122
2017	Does not provide services to public	35	39	10	11	5	0	74	16	1383
2014	Provides services to public	29	39	10	11	11	0	67	22	108
2014	Does not provide services to public	31	41	11	11	5	0	73	16	1309
2011	Provides services to public	36	38	11	8	6	1	75	14	166
2011	Does not provide services to public	33	42	10	9	5	0	76	14	1553

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	34	8	6	3	0	1	82	9	169
2019	Does not provide services to public	45	31	14	6	4	0	0	76	10	1610
2018	Provides services to public	48	36	10	3	3	0	0	84	6	97
2018	Does not provide services to public	42	34	11	8	5	1	0	76	13	1257
2017	Provides services to public	47	32	13	5	4	0	0	78	9	122
2017	Does not provide services to public	38	36	11	9	6	0	0	74	15	1381
2014	Provides services to public	31	34	18	9	9	0	0	64	18	108
2014	Does not provide services to public	36	35	13	9	6	0	0	72	15	1309

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	33	12	4	2	0	1	82	6	167
2019	Does not provide services to public	40	38	9	8	3	0	1	79	12	1590
2018	Provides services to public	42	37	8	8	5	0	0	79	13	97
2018	Does not provide services to public	38	37	11	9	4	0	0	75	14	1261
2017	Provides services to public	44	37	10	7	2	0	0	81	8	122
2017	Does not provide services to public	36	38	12	9	4	0	0	74	14	1382
2014	Provides services to public	32	37	16	11	3	1	0	70	15	108
2014	Does not provide services to public	37	36	13	9	4	0	1	74	13	1308
2011	Provides services to public	47	37	8	4	2	1	1	85	6	166
2011	Does not provide services to public	38	41	10	7	3	1	0	80	10	1553

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	34	5	5	3	0	1	87	8	170
2019	Does not provide services to public	48	35	9	6	2	0	0	83	9	1614
2018	Provides services to public	48	42	4	6	0	0	0	90	6	97
2018	Does not provide services to public	42	37	11	6	4	0	0	79	10	1265
2017	Provides services to public	44	40	11	5	0	0	0	84	5	121
2017	Does not provide services to public	41	40	10	7	3	0	0	81	10	1377
2014	Provides services to public	34	35	15	11	4	1	0	69	15	108
2014	Does not provide services to public	41	40	10	6	3	0	0	81	9	1308
2011	Provides services to public	44	40	7	6	3	0	0	83	9	165
2011	Does not provide services to public	40	42	8	7	3	0	0	82	10	1553
2008	Provides services to public	48	36	13	2	1	0	0	84	3	109
2008	Does not provide services to public	41	40	8	7	3	0	0	82	10	865

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	33	21	5	2	1	1	71	7	169
2019	Does not provide services to public	31	31	21	10	7	0	0	62	17	1611
2018	Provides services to public	27	42	17	8	6	0	0	69	14	97
2018	Does not provide services to public	27	32	21	13	7	0	0	59	20	1275
2017	Provides services to public	35	33	22	6	2	0	1	69	9	122
2017	Does not provide services to public	26	38	19	11	6	0	0	64	17	1387
2014	Provides services to public	36	43	14	5	1	0	2	80	6	108
2014	Does not provide services to public	29	38	19	9	5	0	0	67	14	1311
2011	Provides services to public	41	30	16	7	6	0	1	71	13	166
2011	Does not provide services to public	29	36	19	9	6	0	1	66	15	1554
2008	Provides services to public	24	40	23	9	5	0	0	64	13	109
2008	Does not provide services to public	21	34	25	13	8	0	0	55	20	867

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	25	33	24	6	2	1	31	35	169
2019	Does not provide services to public	12	24	35	19	8	1	1	28	36	1612
2018	Provides services to public	14	30	36	10	8	0	2	18	45	97
2018	Does not provide services to public	11	28	36	18	5	1	1	24	39	1270
2017	Provides services to public	8	29	36	15	10	1	2	26	38	121
2017	Does not provide services to public	14	26	35	16	7	0	2	23	41	1381
2014	Provides services to public	12	25	35	17	7	0	4	24	39	108
2014	Does not provide services to public	10	25	41	16	7	0	2	23	35	1308
2011	Provides services to public	13	27	34	15	5	2	4	21	43	166
2011	Does not provide services to public	11	27	39	14	6	1	2	21	39	1552
2008	Provides services to public	11	34	33	13	7	1	2	20	46	108
2008	Does not provide services to public	10	27	42	16	4	0	1	20	37	865

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	16	28	22	19	2	2	43	28	168
2019	Does not provide services to public	7	13	27	30	18	3	2	50	21	1611
2018	Provides services to public	8	24	23	31	13	0	2	44	32	97
2018	Does not provide services to public	7	15	29	30	14	2	2	45	24	1264
2017	Provides services to public	5	14	22	26	23	3	6	54	21	121
2017	Does not provide services to public	8	17	27	27	16	2	4	45	26	1374
2014	Provides services to public	12	16	29	20	12	4	6	36	31	108
2014	Does not provide services to public	6	15	26	32	15	3	3	50	23	1308
2011	Provides services to public	10	19	30	22	12	3	5	37	31	165
2011	Does not provide services to public	8	17	29	27	13	2	4	43	26	1549
2008	Provides services to public	5	15	36	23	12	2	7	38	22	108
2008	Does not provide services to public	7	18	32	28	12	1	2	41	26	863

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	28	26	19	14	1	2	34	38	169
2019	Does not provide services to public	16	20	30	21	11	1	1	33	36	1614
2018	Provides services to public	10	26	27	20	13	1	3	34	37	97
2018	Does not provide services to public	18	21	31	19	9	1	2	28	40	1265
2017	Provides services to public	12	27	33	15	5	4	5	22	42	121
2017	Does not provide services to public	17	23	29	19	8	1	2	28	42	1376
2014	Provides services to public	17	28	29	15	4	2	5	20	48	108
2014	Does not provide services to public	20	24	30	17	8	1	2	25	45	1308
2011	Provides services to public	27	18	32	10	6	4	3	17	48	166
2011	Does not provide services to public	20	24	29	15	8	1	2	24	45	1551
2008	Provides services to public	16	27	33	13	5	2	4	19	46	108
2008	Does not provide services to public	16	24	33	18	6	1	1	25	41	862

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	18	30	26	15	1	1	42	27	168
2019	Does not provide services to public	13	21	33	21	10	1	1	31	35	1616
2018	Provides services to public	10	21	31	22	14	1	2	36	31	96
2018	Does not provide services to public	13	23	37	18	6	1	1	25	37	1255
2017	Provides services to public	10	22	29	22	14	1	2	37	33	121
2017	Does not provide services to public	13	23	36	18	8	1	1	27	36	1375
2014	Provides services to public	14	25	30	20	9	0	3	29	40	108
2014	Does not provide services to public	10	21	40	21	7	1	2	28	32	1302
2011	Provides services to public	11	22	38	16	10	1	3	27	33	164
2011	Does not provide services to public	11	23	35	21	8	1	2	30	35	1550
2008	Provides services to public	10	16	39	24	6	0	5	32	28	107
2008	Does not provide services to public	10	24	38	20	6	0	1	26	35	864

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	18	25	27	13	2	4	42	31	170
2019	Does not provide services to public	15	22	26	19	13	2	3	34	39	1611
2018	Provides services to public	18	28	23	19	11	1	1	30	47	97
2018	Does not provide services to public	18	26	26	18	7	2	2	26	46	1266
2017	Provides services to public	20	25	28	12	9	0	6	23	48	120
2017	Does not provide services to public	19	28	25	15	8	1	3	24	49	1380
2014	Provides services to public	18	27	25	22	5	0	4	28	46	107
2014	Does not provide services to public	14	27	29	17	9	1	3	27	43	1309
2011	Provides services to public	14	25	32	14	11	1	2	27	40	165
2011	Does not provide services to public	15	25	29	18	8	2	4	28	42	1554
2008	Provides services to public	14	27	29	17	8	0	6	26	43	108
2008	Does not provide services to public	14	22	31	20	8	2	3	29	38	862

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	15	26	23	16	2	2	41	32	168
2019	Does not provide services to public	12	16	28	23	16	3	2	41	30	1611
2018	Provides services to public	13	31	23	16	15	2	1	31	45	95
2018	Does not provide services to public	13	22	30	22	8	2	2	31	37	1260
2017	Provides services to public	13	22	27	19	10	2	6	32	39	122
2017	Does not provide services to public	12	20	32	20	11	3	3	33	33	1374
2014	Provides services to public	14	17	28	30	6	0	6	38	32	108
2014	Does not provide services to public	8	15	31	26	13	2	4	42	25	1307
2011	Provides services to public	16	18	28	21	11	2	5	34	36	166
2011	Does not provide services to public	9	19	30	23	12	3	4	38	30	1553
2008	Provides services to public	10	25	29	18	9	1	7	29	39	108
2008	Does not provide services to public	16	28	28	18	7	2	2	26	45	863

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	21	32	18	16	2	1	36	32	168
2019	Does not provide services to public	13	20	34	19	11	1	1	31	35	1611
2018	Provides services to public	6	27	31	17	14	3	2	33	35	97
2018	Does not provide services to public	14	25	33	17	6	2	1	25	41	1262
2017	Provides services to public	13	17	33	18	10	5	4	30	34	121
2017	Does not provide services to public	15	21	34	17	8	2	2	27	38	1378
2014	Provides services to public	13	21	35	15	4	3	8	22	39	108
2014	Does not provide services to public	15	22	36	17	7	1	2	25	38	1310

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	25	32	18	13	1	1	31	36	169
2019	Does not provide services to public	14	28	33	16	9	0	0	24	42	1614

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	17	4	8	2	1	85	11	169
2019	Does not provide services to public	75	17	4	3	1	0	92	4	1614
2017	Provides services to public	62	25	5	6	2	0	87	8	121
2017	Does not provide services to public	71	18	5	4	2	0	90	6	1385
2014	Provides services to public	67	19	7	6	1	0	86	7	108
2014	Does not provide services to public	74	17	3	4	2	0	91	5	1310
2011	Provides services to public	63	25	4	6	2	0	88	7	166
2011	Does not provide services to public	70	20	4	4	1	0	90	6	1554
2008	Provides services to public	70	19	3	3	3	3	91	6	108
2008	Does not provide services to public	67	20	4	4	4	1	88	8	868

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	33	15	5	5	5	4	72	11	168
2019	Does not provide services to public	38	27	11	8	5	7	5	73	14	1613
2018	Provides services to public	26	42	15	9	2	5	1	72	11	97
2018	Does not provide services to public	30	29	14	9	7	7	4	66	18	1275
2017	Provides services to public	31	34	13	5	7	7	3	72	13	121
2017	Does not provide services to public	31	28	14	9	7	5	5	66	18	1385
2014	Provides services to public	29	23	18	13	11	3	2	56	26	108
2014	Does not provide services to public	34	30	13	8	7	4	4	69	16	1310

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	32	8	6	4	0	1	82	10	168
2019	Does not provide services to public	54	28	7	7	4	1	0	83	11	1615
2018	Provides services to public	44	39	6	9	1	0	0	83	10	96
2018	Does not provide services to public	47	28	8	9	6	1	0	76	16	1273
2017	Provides services to public	51	26	9	9	5	0	0	78	13	122
2017	Does not provide services to public	47	28	8	9	6	1	0	76	16	1384
2014	Provides services to public	42	26	11	9	12	0	0	68	21	108
2014	Does not provide services to public	49	27	9	8	6	1	0	76	15	1311

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	30	8	4	2	1	86	6	169
2019	Does not provide services to public	61	26	5	5	2	0	88	7	1617
2018	Provides services to public	50	43	4	3	0	0	93	3	97
2018	Does not provide services to public	53	32	6	5	3	0	86	8	1271
2017	Provides services to public	52	30	10	6	2	0	82	8	122
2017	Does not provide services to public	51	34	6	6	2	0	86	8	1383
2014	Provides services to public	39	39	9	8	5	0	78	13	108
2014	Does not provide services to public	51	35	6	6	2	0	86	8	1310

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	37	7	4	2	1	1	87	6	168
2019	Does not provide services to public	54	33	7	4	2	1	0	87	6	1612
2018	Provides services to public	40	44	11	5	0	0	0	84	5	97
2018	Does not provide services to public	48	37	8	4	2	1	0	85	7	1270

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	23	15	1	2	1	2	81	3	170
2019	Does not provide services to public	63	21	8	3	2	1	1	86	6	1620

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	23	17	5	4	1	1	73	9	170
2019	Does not provide services to public	47	29	10	7	5	1	1	77	13	1613
2018	Provides services to public	44	40	8	5	2	0	1	84	7	95
2018	Does not provide services to public	44	30	11	9	5	1	0	75	13	1257
2017	Provides services to public	47	28	15	6	3	2	0	76	9	122
2017	Does not provide services to public	42	33	10	8	5	0	0	76	14	1385
2014	Provides services to public	44	29	9	12	3	0	3	76	15	108
2014	Does not provide services to public	41	34	10	9	5	1	1	75	14	1310
2011	Provides services to public	42	38	9	5	6	0	0	80	11	166
2011	Does not provide services to public	38	36	10	9	6	1	0	75	15	1552
2008	Provides services to public	42	33	8	12	5	0	1	75	16	107
2008	Does not provide services to public	36	37	11	10	6	0	0	73	16	867

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	25	12	5	2	2	1	81	7	170
2019	Does not provide services to public	58	23	8	5	4	2	1	83	9	1611
2018	Provides services to public	48	32	10	5	3	0	1	81	9	97
2018	Does not provide services to public	53	26	9	5	4	3	0	81	10	1256
2017	Provides services to public	50	29	9	5	5	1	2	81	10	122
2017	Does not provide services to public	49	27	10	6	5	2	0	78	11	1386
2014	Provides services to public	44	31	10	9	3	2	1	78	12	108
2014	Does not provide services to public	50	26	12	6	4	2	1	77	11	1310
2011	Provides services to public	48	25	12	5	7	2	1	75	13	165
2011	Does not provide services to public	44	32	10	7	4	2	1	78	11	1553
2008	Provides services to public	44	29	10	13	3	1	1	74	16	107
2008	Does not provide services to public	45	29	9	6	6	3	0	77	13	867

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	24	14	5	2	2	1	78	8	169
2019	Does not provide services to public	53	28	8	7	4	1	0	82	11	1616
2018	Provides services to public	46	32	9	10	2	0	1	79	12	96
2018	Does not provide services to public	49	29	9	7	5	1	0	79	12	1254
2017	Provides services to public	51	30	6	8	4	0	1	82	12	122
2017	Does not provide services to public	47	31	9	8	4	1	0	79	12	1382
2014	Provides services to public	42	35	10	8	5	0	0	77	13	108
2014	Does not provide services to public	46	30	10	9	4	0	0	76	14	1311
2011	Provides services to public	41	37	7	7	8	1	0	78	15	166
2011	Does not provide services to public	43	34	8	9	5	1	0	78	14	1552
2008	Provides services to public	45	30	10	10	4	1	0	76	15	107
2008	Does not provide services to public	42	33	9	10	6	0	0	75	16	865

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	81	12	3	3	1	1	93	4	170
2019	Does not provide services to public	87	8	2	1	1	1	95	2	1611
2017	Provides services to public	78	19	1	0	2	0	97	2	122
2017	Does not provide services to public	82	11	4	2	1	0	93	3	1381
2014	Provides services to public	77	21	1	1	0	0	98	1	108
2014	Does not provide services to public	82	11	3	2	1	0	94	3	1311
2011	Provides services to public	77	17	2	4	0	0	94	4	166
2011	Does not provide services to public	80	12	3	2	2	0	93	4	1551
2008	Provides services to public	81	10	1	6	0	2	93	7	109
2008	Does not provide services to public	80	10	3	4	2	1	91	6	864

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	19	5	5	2	1	3	88	8	167
2019	Does not provide services to public	66	18	5	4	3	2	2	87	8	1611
2017	Provides services to public	57	17	9	7	4	0	7	79	12	121
2017	Does not provide services to public	54	23	7	6	4	3	3	82	11	1382
2014	Provides services to public	47	24	8	9	7	0	6	75	16	108
2014	Does not provide services to public	51	24	7	5	4	4	6	82	10	1308
2011	Provides services to public	46	28	8	8	4	1	5	79	13	166
2011	Does not provide services to public	41	29	9	8	5	4	4	76	14	1555

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	18	8	2	3	1	1	86	5	169
2019	Does not provide services to public	69	17	7	3	3	1	0	88	6	1617
2018	Provides services to public	58	30	7	2	2	0	1	89	4	97
2018	Does not provide services to public	62	20	7	5	4	1	0	84	9	1256
2017	Provides services to public	60	22	7	5	5	1	0	83	10	122
2017	Does not provide services to public	59	21	10	5	4	1	0	81	8	1383

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	26	8	6	5	0	1	80	11	169
2019	Does not provide services to public	58	25	6	7	4	0	0	83	11	1616
2018	Provides services to public	49	36	6	4	4	0	1	86	8	96
2018	Does not provide services to public	52	25	11	7	5	1	0	77	12	1256
2017	Provides services to public	56	29	4	7	4	0	0	85	11	122
2017	Does not provide services to public	51	27	10	7	5	0	0	78	12	1383
2014	Provides services to public	45	32	13	6	4	0	0	77	10	108
2014	Does not provide services to public	51	27	9	7	5	0	0	78	13	1309

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	52	14	8	0	0	0	77	8	35
2019	Does not provide services to public	27	44	12	10	3	2	2	74	14	478

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	34	16	4	4	5	1	75	8	170
2019	Does not provide services to public	40	34	9	7	5	5	0	78	12	1611
2018	Provides services to public	30	41	16	7	3	2	0	73	11	96
2018	Does not provide services to public	34	35	12	9	4	5	0	73	14	1270
2017	Provides services to public	34	33	13	8	7	5	0	71	15	121
2017	Does not provide services to public	33	34	13	10	6	5	0	70	16	1387
2014	Provides services to public	27	33	17	6	7	9	0	67	15	108
2014	Does not provide services to public	32	37	12	8	5	6	0	74	13	1310
2011	Provides services to public	29	32	10	6	13	9	0	67	21	166
2011	Does not provide services to public	32	31	15	9	8	6	0	67	17	1548

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	39	13	5	4	4	1	77	10	169
2019	Does not provide services to public	37	36	12	8	6	2	0	74	14	1608
2018	Provides services to public	29	39	17	10	4	1	0	69	14	97
2018	Does not provide services to public	33	35	13	10	6	2	0	70	16	1269
2017	Provides services to public	32	36	18	7	6	1	1	69	13	122
2017	Does not provide services to public	32	33	15	11	7	2	0	66	19	1384
2014	Provides services to public	26	38	19	4	10	3	0	66	14	108
2014	Does not provide services to public	29	38	15	10	6	2	0	69	15	1310
2011	Provides services to public	25	35	20	8	9	2	0	62	18	166
2011	Does not provide services to public	27	36	15	11	9	3	0	64	20	1547
2008	Provides services to public	27	32	20	11	6	4	0	61	18	109
2008	Does not provide services to public	30	39	14	8	6	2	0	71	15	867

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	35	20	8	5	4	1	66	13	169
2019	Does not provide services to public	26	35	15	13	7	5	0	63	21	1610
2018	Provides services to public	24	38	20	12	4	2	0	63	16	97
2018	Does not provide services to public	22	36	15	15	7	5	0	61	23	1268
2017	Provides services to public	22	35	22	11	6	3	0	59	18	122
2017	Does not provide services to public	22	32	18	15	9	5	0	57	24	1386
2014	Provides services to public	15	36	29	7	10	4	0	53	17	108
2014	Does not provide services to public	20	36	18	14	6	5	0	59	22	1310
2011	Provides services to public	19	39	23	10	6	4	0	59	17	166
2011	Does not provide services to public	17	38	17	14	8	6	0	58	24	1553
2008	Provides services to public	14	37	18	17	8	6	0	54	27	108
2008	Does not provide services to public	15	44	14	16	7	4	0	62	23	866

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	34	20	9	7	2	1	63	16	170
2019	Does not provide services to public	23	36	15	15	8	2	0	61	23	1612
2018	Provides services to public	23	34	18	17	7	1	0	57	24	97
2018	Does not provide services to public	22	35	15	17	9	2	0	58	27	1272
2017	Provides services to public	24	37	22	10	6	1	0	61	16	122
2017	Does not provide services to public	21	37	15	15	9	2	0	59	25	1385
2014	Provides services to public	17	35	19	15	11	2	0	53	27	108
2014	Does not provide services to public	18	38	14	18	9	3	0	58	28	1310
2011	Provides services to public	22	36	11	17	12	1	0	59	30	166
2011	Does not provide services to public	17	38	14	18	11	2	0	57	29	1552
2008	Provides services to public	23	41	19	9	8	0	0	65	17	108
2008	Does not provide services to public	18	42	11	20	8	2	0	61	28	866

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	23	11	5	2	1	1	81	8	169
2019	Does not provide services to public	47	27	17	5	2	3	0	77	6	1618

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	41	14	7	1	1	1	78	8	169
2019	Does not provide services to public	30	44	15	7	2	1	0	75	10	1616
2018	Provides services to public	30	44	17	8	2	0	0	73	10	97
2018	Does not provide services to public	28	44	15	8	3	1	0	73	11	1267
2017	Provides services to public	32	44	15	5	2	2	0	77	7	122
2017	Does not provide services to public	30	45	13	8	3	1	0	76	11	1384
2014	Provides services to public	24	42	21	6	6	3	0	67	11	108
2014	Does not provide services to public	27	44	16	9	2	2	0	72	12	1310
2011	Provides services to public	34	38	13	8	5	2	0	73	13	166
2011	Does not provide services to public	32	41	13	8	4	2	0	75	12	1552

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	35	22	11	3	3	1	63	14	169
2019	Does not provide services to public	20	37	19	15	4	5	1	60	20	1607

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	33	11	9	3	3	2	76	12	169
2019	Does not provide services to public	43	33	10	6	3	3	1	80	10	1614
2018	Provides services to public	40	37	10	7	6	0	0	77	13	97
2018	Does not provide services to public	44	34	9	6	4	2	1	80	10	1266
2017	Provides services to public	39	34	11	9	2	2	2	77	12	122
2017	Does not provide services to public	44	32	10	7	3	3	1	79	10	1381
2014	Provides services to public	36	40	8	9	4	2	2	79	13	108
2014	Does not provide services to public	45	34	9	5	4	2	1	82	9	1311
2011	Provides services to public	44	30	11	5	5	4	1	77	11	165
2011	Does not provide services to public	41	33	9	8	5	4	1	77	13	1548
2008	Provides services to public	39	32	10	7	5	5	1	76	13	109
2008	Does not provide services to public	34	34	10	10	6	5	1	72	17	866

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	37	13	4	5	1	1	78	9	166
2019	Does not provide services to public	39	36	14	5	3	2	0	77	8	1613
2018	Provides services to public	40	44	7	6	1	2	0	86	7	94
2018	Does not provide services to public	38	38	15	5	3	1	0	77	8	1267

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	23	21	12	6	6	5	56	21	168
2019	Does not provide services to public	22	20	19	11	11	12	4	51	27	1619
2018	Provides services to public	26	18	20	11	11	11	4	52	25	97
2018	Does not provide services to public	20	21	18	12	13	13	3	49	29	1270
2017	Provides services to public	17	22	17	11	12	17	5	50	29	122
2017	Does not provide services to public	17	21	16	15	15	12	4	45	35	1384
2014	Provides services to public	11	17	21	16	17	12	5	35	39	108
2014	Does not provide services to public	15	20	17	13	15	14	6	44	35	1308
2011	Provides services to public	19	21	16	10	16	12	6	48	32	166
2011	Does not provide services to public	13	18	17	15	15	16	7	40	38	1548

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	38	17	10	5	2	1	68	15	167
2019	Does not provide services to public	32	32	15	10	7	3	0	67	17	1610
2018	Provides services to public	32	33	17	15	3	1	0	66	17	97
2018	Does not provide services to public	29	34	15	12	8	3	0	65	20	1265
2017	Provides services to public	33	35	16	6	6	3	1	70	13	122
2017	Does not provide services to public	29	36	12	12	7	3	0	68	20	1383
2014	Provides services to public	27	31	15	14	9	3	2	60	24	107
2014	Does not provide services to public	27	34	15	13	6	3	1	64	20	1311
2011	Provides services to public	35	32	17	7	7	2	1	68	15	166
2011	Does not provide services to public	28	35	15	10	8	3	0	66	19	1553
2008	Provides services to public	30	29	18	11	7	2	2	62	19	109
2008	Does not provide services to public	27	37	15	10	8	3	1	66	19	867

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	34	9	17	6	1	3	66	24	170
2019	Does not provide services to public	27	28	13	14	11	4	3	59	26	1618
2018	Provides services to public	34	22	17	17	8	1	1	56	26	96
2018	Does not provide services to public	25	30	14	13	14	3	1	57	28	1260
2017	Provides services to public	26	27	10	18	10	6	2	58	30	122
2017	Does not provide services to public	25	27	14	15	14	3	2	54	31	1379
2014	Provides services to public	20	23	14	15	23	1	4	45	40	108
2014	Does not provide services to public	19	26	14	18	16	3	3	48	37	1311
2011	Provides services to public	20	24	16	19	17	3	2	46	38	166
2011	Does not provide services to public	18	28	14	17	18	3	3	48	37	1554
2008	Provides services to public	17	32	18	14	18	2	0	50	32	109
2008	Does not provide services to public	26	33	11	14	13	1	2	61	28	865

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	25	8	5	3	1	4	83	8	169
2019	Does not provide services to public	52	23	12	6	4	0	3	78	10	1612

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	11	8	4	2	1	9	85	6	169
2019	Does not provide services to public	61	10	7	5	5	1	12	81	11	1615

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	21	14	6	2	0	2	77	8	168
2019	Does not provide services to public	57	21	11	4	2	1	3	82	7	1606

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	17	15	6	4	2	5	73	11	167
2019	Does not provide services to public	51	17	13	7	4	3	5	74	12	1603

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	11	4	2	2	5	7	91	5	169
2019	Does not provide services to public	73	9	4	2	2	2	8	91	4	1612

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	17	7	4	1	3	4	87	6	166
2019	Does not provide services to public	78	9	5	2	1	1	4	91	3	1608

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	9	5	2	3	3	2	89	6	168
2019	Does not provide services to public	79	7	4	2	2	2	4	91	5	1605

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	82	7	2	1	1	1	7	96	2	168
2019	Does not provide services to public	83	4	2	1	1	1	8	96	2	1605

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	42	12	7	2	1	1	79	9	169
2019	Does not provide services to public	30	42	15	6	4	3	0	74	10	1613
2018	Provides services to public	38	31	20	4	2	4	0	72	6	97
2018	Does not provide services to public	30	39	16	7	5	3	0	71	12	1268
2017	Provides services to public	31	36	16	3	7	6	1	72	11	121
2017	Does not provide services to public	28	37	17	10	4	4	0	68	15	1381

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	33	9	4	3	1	1	83	8	167
2019	Does not provide services to public	43	36	11	6	2	2	0	81	9	1606
2018	Provides services to public	55	36	6	2	1	0	0	92	3	96
2018	Does not provide services to public	47	35	9	4	3	2	0	83	7	1263
2017	Provides services to public	50	37	10	2	2	0	0	87	4	122
2017	Does not provide services to public	42	39	11	5	2	2	0	82	7	1386
2014	Provides services to public	41	35	11	6	4	2	1	78	10	108
2014	Does not provide services to public	45	35	10	5	2	3	0	83	7	1311
2011	Provides services to public	39	37	11	3	7	2	0	78	11	166
2011	Does not provide services to public	36	37	14	6	4	3	0	76	10	1553

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	31	12	4	2	2	1	82	5	170
2019	Does not provide services to public	50	31	10	3	2	4	0	84	5	1611
2018	Provides services to public	59	28	12	1	1	0	0	86	2	96
2018	Does not provide services to public	49	32	11	3	2	3	0	84	5	1264
2017	Provides services to public	49	28	11	3	4	4	0	81	7	122
2017	Does not provide services to public	45	33	12	4	2	4	0	81	6	1385
2014	Provides services to public	43	30	12	4	3	5	2	79	7	108
2014	Does not provide services to public	49	33	10	2	1	4	0	86	4	1309

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	30	4	3	2	0	1	90	5	168
2019	Does not provide services to public	57	30	6	3	2	1	0	88	5	1615
2018	Provides services to public	57	38	4	0	1	0	0	95	1	96
2018	Does not provide services to public	55	31	7	4	3	0	0	87	6	1266
2017	Provides services to public	54	30	10	3	2	0	0	85	5	122
2017	Does not provide services to public	49	37	7	4	3	0	0	86	7	1383
2014	Provides services to public	43	32	15	6	2	0	1	76	8	108
2014	Does not provide services to public	53	34	8	3	2	0	0	87	5	1309
2011	Provides services to public	43	38	11	4	4	1	0	81	8	166
2011	Does not provide services to public	45	35	10	6	3	1	0	81	9	1552
2008	Provides services to public	41	39	10	6	3	1	0	81	9	108
2008	Does not provide services to public	42	41	7	5	4	0	0	84	9	866

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	30	9	4	3	0	1	83	8	168
2019	Does not provide services to public	47	31	10	7	4	1	0	79	11	1614
2018	Provides services to public	53	30	13	3	1	0	0	83	4	95
2018	Does not provide services to public	47	29	13	7	4	1	0	76	11	1262
2017	Provides services to public	47	25	20	3	5	0	0	72	9	121
2017	Does not provide services to public	41	31	14	9	4	1	0	73	13	1383
2014	Provides services to public	26	34	16	12	8	2	1	63	21	108
2014	Does not provide services to public	33	35	17	9	5	1	0	69	14	1308
2011	Provides services to public	36	26	15	12	9	2	0	63	22	166
2011	Does not provide services to public	33	32	16	11	7	1	0	66	17	1553

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	33	9	4	3	0	1	84	7	170
2019	Does not provide services to public	46	33	10	7	3	0	0	79	10	1605
2018	Provides services to public	50	34	11	3	1	1	0	85	4	96
2018	Does not provide services to public	45	32	12	7	4	0	0	77	11	1255
2017	Provides services to public	46	30	13	6	5	0	0	76	11	121
2017	Does not provide services to public	41	34	12	9	4	0	0	75	13	1384
2014	Provides services to public	27	38	16	11	6	1	1	66	18	108
2014	Does not provide services to public	34	39	14	9	4	0	0	73	13	1309
2011	Provides services to public	34	33	13	11	8	1	1	68	19	163
2011	Does not provide services to public	33	35	16	9	6	0	0	69	15	1553
2008	Provides services to public	37	34	23	4	2	0	0	71	6	109
2008	Does not provide services to public	33	42	11	8	5	0	0	75	13	867

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	24	15	7	5	2	2	72	12	168
2019	Does not provide services to public	38	25	17	10	6	3	1	65	16	1619
2018	Provides services to public	43	22	22	8	3	2	0	66	11	96
2018	Does not provide services to public	37	25	15	12	8	3	0	64	20	1268
2017	Provides services to public	34	25	20	8	8	5	0	63	17	122
2017	Does not provide services to public	35	25	17	10	9	4	1	62	20	1382
2014	Provides services to public	22	20	19	13	14	10	2	48	30	108
2014	Does not provide services to public	28	25	18	15	10	3	1	55	25	1310
2011	Provides services to public	29	28	13	10	17	3	1	59	27	166
2011	Does not provide services to public	28	25	17	14	11	4	1	56	26	1553
2008	Provides services to public	31	31	16	12	6	4	0	65	18	109
2008	Does not provide services to public	26	29	16	15	9	5	1	58	25	867

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	32	30	38	170
2019	Does not provide services to public	44	22	34	1618
2018	Provides services to public	29	30	40	97
2018	Does not provide services to public	46	22	31	1276
2017	Provides services to public	35	33	32	122
2017	Does not provide services to public	46	22	32	1385
2014	Provides services to public	42	25	33	108
2014	Does not provide services to public	46	23	32	1311
2011	Provides services to public	41	29	30	166
2011	Does not provide services to public	47	24	30	1551

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	8	28	35	7	13	9	54
2019	Does not provide services to public	7	23	53	3	7	7	711
2018	Provides services to public	14	36	40	2	8	0	29
2018	Does not provide services to public	8	28	47	4	5	7	598
2017	Provides services to public	5	25	36	7	22	5	41
2017	Does not provide services to public	8	24	51	3	9	5	633
2014	Provides services to public	16	14	50	9	9999	11	44
2014	Does not provide services to public	8	19	57	6	9999	9	600
2011	Provides services to public	4	28	57	4	9999	7	69
2011	Does not provide services to public	11	20	55	6	9999	8	728

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	37	14	9	4	2	3	73	13	169
2019	Does not provide services to public	36	42	7	6	3	1	5	84	9	1607

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	24	9	2	0	10	3	86	3	169
2019	Does not provide services to public	57	20	8	2	1	6	6	87	4	1608

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	170
2019	Does not provide services to public	13	87	1616
2018	Provides services to public	13	87	97
2018	Does not provide services to public	14	86	1273

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	63	37	24
2019	Does not provide services to public	41	59	213
2018	Provides services to public	47	53	13
2018	Does not provide services to public	40	60	175

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	24
2019	Does not provide services to public	68	32	213

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	24
2019	Does not provide services to public	8	92	213
2018	Provides services to public	0	100	13
2018	Does not provide services to public	6	94	175

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	24
2019	Does not provide services to public	100	213
2018	Provides services to public	100	13
2018	Does not provide services to public	100	175

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	24
2019	Does not provide services to public	39	61	210
2018	Provides services to public	38	62	13
2018	Does not provide services to public	40	60	176

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	24
2019	Does not provide services to public	46	54	210

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	24
2019	Does not provide services to public	57	43	210

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	24
2019	Does not provide services to public	45	55	210
2018	Provides services to public	40	60	13
2018	Does not provide services to public	39	61	176

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	24
2019	Does not provide services to public	40	60	210

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	24
2019	Does not provide services to public	53	47	210
2018	Provides services to public	54	46	13
2018	Does not provide services to public	49	51	176

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	24
2019	Does not provide services to public	30	70	210

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	24
2019	Does not provide services to public	54	46	210

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	24
2019	Does not provide services to public	54	46	208

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	24
2019	Does not provide services to public	27	73	208

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	24
2019	Does not provide services to public	14	86	208
2018	Provides services to public	0	100	13
2018	Does not provide services to public	9	91	176

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	24
2019	Does not provide services to public	10	90	208

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	24
2019	Does not provide services to public	27	73	208

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	170
2019	Does not provide services to public	17	83	1616

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	15	17	5	6	23	9	59	15	169
2019	Does not provide services to public	19	13	17	6	5	31	9	52	18	1618
2018	Provides services to public	23	18	20	3	1	27	9	62	6	96
2018	Does not provide services to public	16	16	17	6	4	35	7	54	16	1271
2017	Provides services to public	22	12	13	2	8	30	13	60	17	122
2017	Does not provide services to public	16	14	17	6	5	31	12	52	19	1384
2014	Provides services to public	15	19	17	11	2	27	8	54	20	108
2014	Does not provide services to public	18	15	17	5	4	33	8	56	16	1311

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	36	12	2	3	6	1	81	6	169
2019	Does not provide services to public	38	27	16	5	3	10	1	73	9	1616
2018	Provides services to public	38	37	10	2	1	12	0	86	3	97
2018	Does not provide services to public	34	31	15	6	3	11	1	74	10	1272
2017	Provides services to public	36	32	12	4	4	11	0	76	10	122
2017	Does not provide services to public	33	30	16	7	3	11	1	71	11	1383
2014	Provides services to public	24	34	18	7	3	12	1	67	12	108
2014	Does not provide services to public	30	28	17	5	3	14	2	69	10	1309
2011	Provides services to public	30	34	14	10	4	7	0	69	15	166
2011	Does not provide services to public	28	32	18	6	3	12	1	69	10	1553

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	168
2019	Does not provide services to public	8	92	1613
2018	Provides services to public	8	92	96
2018	Does not provide services to public	7	93	1269

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	16
2019	Does not provide services to public	37	63	127

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	63	37	16
2019	Does not provide services to public	81	19	127

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	16
2019	Does not provide services to public	4	96	127

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	16
2019	Does not provide services to public	0	100	127

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	16
2019	Does not provide services to public	6	94	127

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	16
2019	Does not provide services to public	36	64	127

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	16
2019	Does not provide services to public	32	68	127

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	16
2019	Does not provide services to public	5	95	127

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	16
2019	Does not provide services to public	4	96	127

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	16
2019	Does not provide services to public	0	100	127

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	16
2019	Does not provide services to public	30	70	126

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	16
2019	Does not provide services to public	5	95	126

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	16
2019	Does not provide services to public	57	43	126

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	170
2019	Does not provide services to public	9	91	1616

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	17	16	2	5	26	7	64	11	170
2019	Does not provide services to public	20	11	18	4	2	35	9	57	11	1618
2018	Provides services to public	26	17	21	3	1	24	9	63	6	97
2018	Does not provide services to public	17	14	19	3	2	39	7	56	9	1266
2017	Provides services to public	24	15	15	1	5	28	11	65	10	122
2017	Does not provide services to public	16	14	17	2	2	40	9	57	9	1385
2014	Provides services to public	14	17	17	8	2	34	9	54	17	108
2014	Does not provide services to public	16	12	17	3	2	42	9	57	9	1309

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	29	10	3	4	10	1	81	8	170
2019	Does not provide services to public	39	28	15	3	2	12	1	77	6	1616
2018	Provides services to public	38	28	16	2	1	11	3	77	4	97
2018	Does not provide services to public	34	30	15	3	2	14	1	76	6	1269
2017	Provides services to public	38	33	10	3	4	11	1	81	8	121
2017	Does not provide services to public	34	30	15	3	2	14	2	76	6	1382
2014	Provides services to public	23	31	21	7	1	14	3	65	10	108
2014	Does not provide services to public	32	28	16	2	2	18	2	75	5	1309
2011	Provides services to public	38	30	15	2	4	9	1	77	7	166
2011	Does not provide services to public	35	32	15	3	1	13	0	77	5	1551

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	25	24	13	10	1	2	51	24	170
2019	Does not provide services to public	27	30	20	10	11	0	1	58	22	1617
2018	Provides services to public	20	27	29	12	11	1	0	48	23	95
2018	Does not provide services to public	21	27	22	13	15	0	1	49	29	1269
2017	Provides services to public	16	23	23	14	19	1	3	41	34	122
2017	Does not provide services to public	23	25	22	13	15	0	2	49	29	1380

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	30	28	13	6	1	1	52	20	170
2019	Does not provide services to public	17	28	28	16	10	0	1	45	27	1616
2018	Provides services to public	12	22	36	18	12	1	0	34	31	97
2018	Does not provide services to public	10	24	33	21	12	0	0	34	33	1275
2017	Provides services to public	11	29	28	18	14	0	0	40	32	121
2017	Does not provide services to public	12	28	29	18	12	0	0	40	31	1381

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	31	20	16	4	1	1	59	21	168
2019	Does not provide services to public	20	30	23	16	11	0	1	50	27	1614
2018	Provides services to public	17	24	32	20	5	1	0	42	26	97
2018	Does not provide services to public	13	26	30	17	11	0	1	40	29	1267
2017	Provides services to public	20	28	26	16	10	0	0	48	26	120
2017	Does not provide services to public	13	31	27	16	11	0	1	44	28	1381

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	25	20	18	11	1	2	50	29	167
2019	Does not provide services to public	21	26	24	16	13	0	1	47	29	1611
2018	Provides services to public	19	19	23	18	20	1	0	38	39	97
2018	Does not provide services to public	12	23	27	20	15	1	1	36	36	1269
2017	Provides services to public	15	18	25	15	23	0	3	34	40	122
2017	Does not provide services to public	14	26	22	21	14	0	1	41	36	1380

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	25	15	5	1	2	3	77	7	167
2019	Does not provide services to public	38	29	16	9	6	0	2	69	15	1608
2018	Provides services to public	37	26	20	10	4	2	1	64	15	96
2018	Does not provide services to public	30	30	20	10	7	0	4	62	17	1258
2017	Provides services to public	37	26	12	7	5	0	13	73	14	122
2017	Does not provide services to public	31	29	17	11	7	1	5	64	18	1375

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	28	19	5	5	1	1	70	11	169
2019	Does not provide services to public	30	30	20	10	9	0	0	60	19	1613
2018	Provides services to public	28	22	28	13	7	1	1	51	21	97
2018	Does not provide services to public	23	29	25	13	10	0	0	51	23	1271
2017	Provides services to public	33	33	19	8	7	0	0	66	15	121
2017	Does not provide services to public	25	29	23	13	9	0	0	54	23	1377

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	36	21	7	5	1	1	67	12	169
2019	Does not provide services to public	32	35	18	9	5	0	1	68	14	1613
2018	Provides services to public	23	32	35	9	1	0	1	55	10	95
2018	Does not provide services to public	26	36	23	9	4	1	1	64	13	1266
2017	Provides services to public	31	37	17	7	5	2	1	70	13	121
2017	Does not provide services to public	26	32	23	11	6	0	1	59	17	1376

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	36	22	10	6	1	1	61	16	169
2019	Does not provide services to public	23	33	22	13	7	0	1	57	20	1616
2018	Provides services to public	24	22	32	14	7	0	1	46	22	95
2018	Does not provide services to public	18	33	28	14	7	0	1	51	21	1266
2017	Provides services to public	21	31	28	13	8	0	0	52	20	121
2017	Does not provide services to public	20	29	24	18	9	0	0	49	27	1374

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	26	27	15	5	1	1	52	21	169
2019	Does not provide services to public	29	30	21	11	9	0	0	59	20	1617
2018	Provides services to public	26	28	22	19	3	0	2	55	22	95
2018	Does not provide services to public	24	31	24	12	8	0	1	56	20	1265
2017	Provides services to public	28	29	25	11	6	0	1	58	17	121
2017	Does not provide services to public	24	29	21	14	10	0	1	54	24	1376

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	26	20	5	4	1	1	70	9	167
2019	Does not provide services to public	49	25	13	6	6	0	0	75	12	1616

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	35	17	5	2	1	1	75	8	169
2019	Does not provide services to public	37	33	19	7	4	0	0	71	11	1617
2018	Provides services to public	30	29	27	9	3	0	2	60	12	95
2018	Does not provide services to public	28	31	24	11	5	0	1	60	16	1257
2017	Provides services to public	28	34	21	13	4	0	0	62	17	121
2017	Does not provide services to public	32	31	20	10	5	0	1	64	15	1372

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	23	6	3	3	1	1	88	6	167
2019	Does not provide services to public	55	20	12	6	5	0	1	76	12	1614
2018	Provides services to public	61	15	11	6	4	0	3	78	11	94
2018	Does not provide services to public	50	22	13	7	5	0	2	74	13	1257
2017	Provides services to public	55	21	9	7	6	0	2	77	14	121
2017	Does not provide services to public	54	22	13	6	4	0	2	77	10	1377

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	17	5	1	1	1	2	93	2	168
2019	Does not provide services to public	78	8	3	1	2	0	7	93	3	1614
2018	Provides services to public	70	14	7	1	2	0	6	90	3	94
2018	Does not provide services to public	72	13	5	2	2	0	6	91	4	1265

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	14	5	6	4	1	2	85	10	170
2019	Does not provide services to public	75	9	5	3	5	1	2	87	8	1612
2018	Provides services to public	66	18	5	2	3	0	5	89	5	94
2018	Does not provide services to public	71	11	6	3	4	1	4	87	7	1259
2017	Provides services to public	77	8	6	4	4	0	2	86	8	122
2017	Does not provide services to public	75	10	5	4	2	0	3	88	7	1384

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	30	8	3	2	2	86	6	168
2019	Does not provide services to public	64	22	8	2	2	1	88	4	1609
2018	Provides services to public	58	23	12	3	1	3	84	4	96
2018	Does not provide services to public	59	24	9	3	3	2	85	6	1263
2017	Provides services to public	57	24	9	5	4	1	81	9	122
2017	Does not provide services to public	62	25	6	3	2	2	89	5	1378

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	20	13	7	4	2	76	10	167
2019	Does not provide services to public	62	18	8	5	6	1	81	11	1605
2018	Provides services to public	56	21	12	4	5	2	78	10	95
2018	Does not provide services to public	56	20	12	5	5	2	77	11	1254
2017	Provides services to public	62	17	11	5	5	1	79	10	121
2017	Does not provide services to public	59	20	9	6	4	2	80	10	1375

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	10	3	2	1	19	93	3	170
2019	Does not provide services to public	61	10	4	2	1	22	91	4	1606
2018	Provides services to public	55	14	6	3	1	21	87	6	96
2018	Does not provide services to public	53	11	5	2	1	28	89	4	1239
2017	Provides services to public	56	12	6	3	2	21	86	6	122
2017	Does not provide services to public	58	11	4	2	1	24	90	4	1372

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	20	5	4	2	0	2	88	6	168
2019	Does not provide services to public	72	16	5	1	1	0	4	93	2	1605
2018	Provides services to public	60	25	7	2	0	0	6	90	2	95
2018	Does not provide services to public	65	18	8	2	1	0	6	88	4	1257
2017	Provides services to public	66	17	9	3	1	1	2	86	5	122
2017	Does not provide services to public	70	17	6	1	1	0	6	92	2	1371

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	14	8	5	5	5	82	10	170
2019	Does not provide services to public	78	10	4	2	3	2	90	6	1612
2018	Provides services to public	66	18	6	3	3	5	88	6	96
2018	Does not provide services to public	73	12	5	3	3	4	89	5	1262
2017	Provides services to public	60	20	11	3	4	2	81	8	121
2017	Does not provide services to public	73	12	5	3	3	4	89	6	1379

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	27	9	5	2	3	84	7	169
2019	Does not provide services to public	56	27	10	3	2	1	84	6	1606
2018	Provides services to public	40	25	18	9	5	3	67	14	96
2018	Does not provide services to public	51	26	15	5	2	2	78	6	1263
2017	Provides services to public	53	25	15	6	2	0	78	7	121
2017	Does not provide services to public	53	26	12	4	2	3	81	6	1374

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	31	34	12	2	0	1	51	14	170
2019	Does not provide services to public	14	32	36	13	5	0	0	47	17	1619
2018	Provides services to public	12	28	42	13	5	1	0	40	18	97
2018	Does not provide services to public	10	31	39	16	5	0	0	41	20	1275
2017	Provides services to public	10	32	38	13	7	0	0	42	20	122
2017	Does not provide services to public	9	29	39	16	6	0	0	38	22	1384

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	15	37	24	13	1	37	26	169
2019	Does not provide services to public	10	20	40	21	9	0	30	30	1604
2018	Provides services to public	7	22	44	17	11	0	27	29	96
2018	Does not provide services to public	10	22	40	20	8	0	28	32	1258
2017	Provides services to public	8	18	42	22	10	0	32	27	122
2017	Does not provide services to public	9	21	41	19	9	0	28	30	1376

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	14	6	3	3	1	77	9	169
2019	Does not provide services to public	34	39	14	7	2	3	0	76	9	1616
2018	Provides services to public	34	41	15	8	1	1	0	76	9	96
2018	Does not provide services to public	34	39	13	7	2	4	0	76	10	1268
2017	Provides services to public	25	49	14	4	4	5	0	78	8	122
2017	Does not provide services to public	31	43	12	7	3	3	0	77	11	1385

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	13	7	5	1	1	75	12	170
2019	Does not provide services to public	30	36	14	10	7	2	0	68	17	1618
2018	Provides services to public	31	33	14	15	5	1	0	65	20	97
2018	Does not provide services to public	28	38	15	11	6	2	0	67	17	1271
2017	Provides services to public	24	33	21	13	7	2	0	58	20	122
2017	Does not provide services to public	22	40	15	15	7	1	0	62	22	1380

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	169
2019	Does not provide services to public	12	88	1619
2017	Provides services to public	13	87	121
2017	Does not provide services to public	14	86	1385
2014	Provides services to public	16	84	108
2014	Does not provide services to public	13	87	1311

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	87	13	22
2019	Does not provide services to public	79	21	190
2017	Provides services to public	82	18	16
2017	Does not provide services to public	75	25	192
2014	Provides services to public	87	13	17
2014	Does not provide services to public	79	21	176

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	31	6	11	0	0	83	11	19
2019	Does not provide services to public	50	29	8	8	3	2	80	12	148
2017	Provides services to public	78	15	8	0	0	0	92	0	13
2017	Does not provide services to public	50	30	8	7	3	2	82	10	145
2014	Provides services to public	39	40	15	0	6	0	79	6	15
2014	Does not provide services to public	56	29	5	6	3	1	85	9	139

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	25	19	10	8	2	1	37	63	169
2019	Does not provide services to public	26	32	20	12	9	1	1	26	74	1616
2018	Provides services to public	21	36	19	9	11	4	0	22	78	97
2018	Does not provide services to public	25	29	19	15	10	1	1	26	74	1273
2017	Provides services to public	29	21	26	9	11	2	3	30	70	122
2017	Does not provide services to public	27	24	23	12	10	3	0	28	72	1386

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	64	36	104
2019	Does not provide services to public	58	42	1161

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	103
2019	Does not provide services to public	35	65	1145
2018	Provides services to public	32	68	71
2018	Does not provide services to public	25	75	911

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	19	15	22	15	1	5	45	39	103
2019	Does not provide services to public	17	24	17	15	17	2	8	46	35	1149
2018	Provides services to public	21	21	15	17	18	4	5	46	38	72
2018	Does not provide services to public	15	24	16	17	19	2	7	43	40	917
2017	Provides services to public	16	36	12	11	16	2	6	57	29	81
2017	Does not provide services to public	14	27	15	16	17	2	8	47	37	946

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	20	11	25	27	0	5	34	54	103
2019	Does not provide services to public	6	12	15	21	34	3	9	21	62	1152
2018	Provides services to public	8	6	18	23	32	4	8	16	63	72
2018	Does not provide services to public	3	12	13	20	43	3	7	16	70	917
2017	Provides services to public	6	8	10	17	46	4	7	16	72	81
2017	Does not provide services to public	2	9	10	19	50	3	7	12	77	948

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	16	20	10	10	1	5	58	21	169
2019	Does not provide services to public	37	20	16	10	11	1	4	60	22	1603
2018	Provides services to public	31	23	10	11	17	2	6	58	31	97
2018	Does not provide services to public	35	18	15	11	14	1	5	57	27	1271

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment