2019 Public Service Employee Survey Results for People and Business Management Services

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Treasury Board of Canada Secretariat 46 40 3 9 2 0 0 86 11 1796
2019 Policy Sectors 42 41 4 10 2 0 0 83 13 964
2019 Office of the Chief Information Officer 44 43 3 8 0 0 0 88 9 228
2019 People and Business Management Services 57 43 0 0 0 0 0 100 0 14

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Treasury Board of Canada Secretariat 69 19 4 5 2 0 0 88 8 1796
2019 Policy Sectors 68 19 4 5 3 0 0 87 9 965
2019 Office of the Chief Information Officer 76 13 4 3 3 0 0 90 5 228
2019 People and Business Management Services 86 14 0 0 0 0 0 100 0 14

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Treasury Board of Canada Secretariat 45 31 6 11 7 0 0 77 18 1793
2019 Policy Sectors 42 30 7 13 8 0 0 73 20 962
2019 Office of the Chief Information Officer 46 32 5 12 5 0 0 79 17 227
2019 People and Business Management Services 42 43 8 0 7 0 0 85 7 14

Question 4. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Treasury Board of Canada Secretariat 32 39 12 11 4 0 1 73 15 1787
2019 Policy Sectors 30 38 14 11 4 0 2 70 16 959
2019 Office of the Chief Information Officer 25 41 17 10 5 1 2 67 16 226
2019 People and Business Management Services 49 22 7 0 7 7 7 83 9 14

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Treasury Board of Canada Secretariat 54 32 6 5 2 1 0 87 6 1779
2019 Policy Sectors 53 32 6 4 2 1 1 87 7 952
2019 Office of the Chief Information Officer 57 31 5 4 1 0 2 90 5 224
2019 People and Business Management Services 79 7 7 7 0 0 0 86 7 14

Question 6. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Treasury Board of Canada Secretariat 51 29 7 8 4 0 0 80 12 1789
2019 Policy Sectors 50 30 7 8 4 0 0 80 13 959
2019 Office of the Chief Information Officer 48 32 7 9 3 1 0 80 13 225
2019 People and Business Management Services 77 15 0 8 0 0 0 92 8 13

Question 7. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Treasury Board of Canada Secretariat 43 37 9 7 3 0 0 81 11 1792
2019 Policy Sectors 41 38 9 8 4 0 0 79 12 961
2019 Office of the Chief Information Officer 44 36 8 9 3 0 0 80 12 226
2019 People and Business Management Services 53 39 8 0 0 0 0 92 0 13

Question 8. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Treasury Board of Canada Secretariat 38 35 11 9 5 0 0 74 15 1795
2019 Policy Sectors 36 37 11 10 6 0 0 73 16 961
2019 Office of the Chief Information Officer 35 38 14 8 5 1 0 73 13 227
2019 People and Business Management Services 43 43 14 0 0 0 0 86 0 14

Question 9. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Treasury Board of Canada Secretariat 34 39 9 13 5 0 0 73 18 1789
2019 Policy Sectors 31 37 10 16 6 0 0 68 22 960
2019 Office of the Chief Information Officer 30 33 12 19 6 0 0 63 25 227
2019 People and Business Management Services 43 43 7 7 0 0 0 86 7 14

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Treasury Board of Canada Secretariat 51 34 7 5 2 0 0 85 8 1783
2019 Policy Sectors 47 35 9 6 3 0 0 82 9 953
2019 Office of the Chief Information Officer 44 37 10 6 3 0 0 81 9 225
2019 People and Business Management Services 64 36 0 0 0 0 0 100 0 14

Question 11. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Treasury Board of Canada Secretariat 43 34 9 9 5 0 0 77 14 1792
2019 Policy Sectors 40 34 11 9 6 0 0 74 15 959
2019 Office of the Chief Information Officer 43 33 11 7 5 0 0 77 13 227
2019 People and Business Management Services 64 29 7 0 0 0 0 93 0 14

Question 12. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Treasury Board of Canada Secretariat 53 33 9 3 2 0 0 87 5 1778
2019 Policy Sectors 51 33 11 4 2 0 0 84 5 955
2019 Office of the Chief Information Officer 50 38 8 3 1 0 0 88 5 225
2019 People and Business Management Services 64 28 7 0 0 0 0 93 0 14

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Treasury Board of Canada Secretariat 41 36 10 8 4 0 0 77 12 1781
2019 Policy Sectors 37 37 11 10 4 0 0 75 14 955
2019 Office of the Chief Information Officer 41 35 12 8 4 0 1 76 11 225
2019 People and Business Management Services 57 35 7 0 0 0 0 93 0 14

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Treasury Board of Canada Secretariat 45 31 13 6 4 0 0 77 10 1789
2019 Policy Sectors 41 32 14 8 5 0 0 73 13 957
2019 Office of the Chief Information Officer 47 26 13 7 5 0 0 74 12 226
2019 People and Business Management Services 78 15 7 0 0 0 0 93 0 14

Question 15. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Treasury Board of Canada Secretariat 40 38 10 8 3 0 1 79 11 1767
2019 Policy Sectors 35 39 11 11 4 1 1 74 15 944
2019 Office of the Chief Information Officer 35 45 9 7 3 0 1 81 10 221
2019 People and Business Management Services 49 28 15 7 0 0 0 78 7 14

Question 16. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Treasury Board of Canada Secretariat 48 35 9 6 2 0 0 83 9 1794
2019 Policy Sectors 45 36 10 7 3 0 0 80 9 962
2019 Office of the Chief Information Officer 48 34 10 5 2 0 0 82 7 227
2019 People and Business Management Services 64 36 0 0 0 0 0 100 0 14

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Treasury Board of Canada Secretariat 32 31 21 10 6 0 0 63 16 1790
2019 Policy Sectors 31 32 20 9 8 0 0 63 17 958
2019 Office of the Chief Information Officer 27 31 20 12 8 0 1 59 20 226
2019 People and Business Management Services 71 21 0 8 0 0 0 92 8 14

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Treasury Board of Canada Secretariat 12 24 35 20 8 1 1 28 36 1791
2019 Policy Sectors 15 26 34 18 6 0 1 24 41 960
2019 Office of the Chief Information Officer 17 29 35 13 5 0 0 18 47 225
2019 People and Business Management Services 7 15 36 43 0 0 0 43 22 14

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Treasury Board of Canada Secretariat 8 13 28 29 18 2 2 49 22 1789
2019 Policy Sectors 8 16 29 27 15 3 1 44 26 958
2019 Office of the Chief Information Officer 9 15 33 29 10 3 1 41 25 225
2019 People and Business Management Services 0 7 15 64 14 0 0 78 7 14

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Treasury Board of Canada Secretariat 15 20 30 21 11 1 2 33 36 1793
2019 Policy Sectors 20 21 29 18 9 1 1 28 43 960
2019 Office of the Chief Information Officer 20 24 28 19 7 2 1 26 45 226
2019 People and Business Management Services 7 0 57 36 0 0 0 36 7 14

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Treasury Board of Canada Secretariat 13 21 33 21 11 1 1 32 34 1794
2019 Policy Sectors 16 21 32 21 9 1 1 30 37 963
2019 Office of the Chief Information Officer 17 22 36 16 7 2 0 24 39 228
2019 People and Business Management Services 7 8 56 29 0 0 0 29 15 14

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Treasury Board of Canada Secretariat 15 21 26 20 13 2 3 35 38 1791
2019 Policy Sectors 18 23 25 17 12 2 3 31 43 961
2019 Office of the Chief Information Officer 18 26 26 13 12 2 3 26 47 227
2019 People and Business Management Services 22 7 35 36 0 0 0 36 29 14

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Treasury Board of Canada Secretariat 13 16 27 23 16 3 2 41 30 1789
2019 Policy Sectors 15 16 27 22 16 3 1 40 32 959
2019 Office of the Chief Information Officer 16 17 30 21 12 2 1 34 34 227
2019 People and Business Management Services 14 14 22 43 7 0 0 50 28 14

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Treasury Board of Canada Secretariat 13 20 34 19 11 1 1 31 34 1789
2019 Policy Sectors 17 24 32 17 8 1 1 26 41 959
2019 Office of the Chief Information Officer 18 24 35 13 8 1 0 21 43 226
2019 People and Business Management Services 15 28 43 7 7 0 0 14 43 14

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Treasury Board of Canada Secretariat 14 28 33 16 9 0 1 25 42 1793
2019 Policy Sectors 15 29 33 16 7 0 0 23 44 960
2019 Office of the Chief Information Officer 11 28 30 20 10 0 0 30 40 226
2019 People and Business Management Services 0 29 42 29 0 0 0 29 29 14
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Treasury Board of Canada Secretariat 74 17 4 3 1 0 1 91 5 1793
2019 Policy Sectors 74 16 5 4 1 0 1 90 5 963
2019 Office of the Chief Information Officer 74 15 6 3 1 0 1 90 4 226
2019 People and Business Management Services 79 21 0 0 0 0 0 100 0 14

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Treasury Board of Canada Secretariat 37 28 12 8 5 6 4 73 14 1791
2019 Policy Sectors 34 29 11 8 7 7 4 71 17 963
2019 Office of the Chief Information Officer 33 29 12 10 6 7 3 69 18 227
2019 People and Business Management Services 72 14 0 7 0 0 7 92 8 14

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Treasury Board of Canada Secretariat 53 28 7 7 4 1 0 82 11 1793
2019 Policy Sectors 50 30 7 8 4 1 0 80 12 965
2019 Office of the Chief Information Officer 50 29 6 9 6 0 0 79 15 228
2019 People and Business Management Services 71 29 0 0 0 0 0 100 0 14

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Treasury Board of Canada Secretariat 60 27 5 5 2 0 0 87 7 1796
2019 Policy Sectors 57 28 5 6 3 0 0 86 9 964
2019 Office of the Chief Information Officer 53 29 7 7 3 1 0 83 10 228
2019 People and Business Management Services 78 7 15 0 0 0 0 85 0 14

Question 23. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Treasury Board of Canada Secretariat 53 33 7 4 2 1 0 87 6 1790
2019 Policy Sectors 51 35 8 4 2 0 0 86 6 962
2019 Office of the Chief Information Officer 51 39 5 2 3 0 0 90 5 227
2019 People and Business Management Services 64 36 0 0 0 0 0 100 0 14
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Treasury Board of Canada Secretariat 62 21 9 3 2 1 1 85 5 1800
2019 Policy Sectors 62 23 8 3 2 1 1 86 5 966
2019 Office of the Chief Information Officer 65 22 6 4 1 1 2 89 5 228
2019 People and Business Management Services 79 7 7 7 0 0 0 86 7 14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Treasury Board of Canada Secretariat 47 28 11 7 5 1 1 77 13 1793
2019 Policy Sectors 46 29 10 9 5 1 1 76 14 962
2019 Office of the Chief Information Officer 43 30 14 8 3 1 1 75 11 227
2019 People and Business Management Services 64 28 0 7 0 0 0 93 7 14

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Treasury Board of Canada Secretariat 58 23 9 5 4 2 1 82 9 1791
2019 Policy Sectors 56 23 9 6 4 1 1 81 10 961
2019 Office of the Chief Information Officer 56 22 10 6 4 1 1 80 10 227
2019 People and Business Management Services 71 22 0 7 0 0 0 93 7 14

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Treasury Board of Canada Secretariat 52 28 8 6 4 1 1 81 10 1795
2019 Policy Sectors 51 27 9 8 4 1 1 79 12 962
2019 Office of the Chief Information Officer 48 27 14 4 4 0 2 77 9 228
2019 People and Business Management Services 64 21 7 0 7 0 0 86 7 14

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Treasury Board of Canada Secretariat 86 8 2 2 1 0 1 95 3 1791
2019 Policy Sectors 85 8 2 2 1 0 1 94 3 959
2019 Office of the Chief Information Officer 83 9 3 2 0 1 2 95 2 228
2019 People and Business Management Services 86 14 0 0 0 0 0 100 0 14

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Treasury Board of Canada Secretariat 66 18 5 4 3 2 2 87 7 1788
2019 Policy Sectors 66 17 6 4 3 2 2 86 8 959
2019 Office of the Chief Information Officer 67 15 7 3 3 2 3 86 6 227
2019 People and Business Management Services 79 21 0 0 0 0 0 100 0 14

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Treasury Board of Canada Secretariat 68 18 7 3 3 1 0 87 6 1796
2019 Policy Sectors 67 18 7 3 3 1 0 87 6 964
2019 Office of the Chief Information Officer 70 15 7 2 3 1 2 88 5 226
2019 People and Business Management Services 79 14 7 0 0 0 0 93 0 14

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Treasury Board of Canada Secretariat 57 25 7 7 4 0 0 82 11 1795
2019 Policy Sectors 55 26 7 8 4 0 0 81 12 964
2019 Office of the Chief Information Officer 55 27 8 6 4 0 1 83 9 228
2019 People and Business Management Services 72 14 7 7 0 0 0 86 7 14

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Treasury Board of Canada Secretariat 27 44 12 10 3 2 1 74 14 514
2019 Policy Sectors 24 43 12 13 4 2 2 70 18 281
2019 Office of the Chief Information Officer 27 55 8 9 0 2 0 83 9 69
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Treasury Board of Canada Secretariat 40 34 10 6 5 5 0 77 12 1791
2019 Policy Sectors 37 34 10 8 6 5 0 75 14 961
2019 Office of the Chief Information Officer 30 35 11 11 8 4 0 68 20 227
2019 People and Business Management Services 53 15 8 24 0 0 0 68 24 13

Question 35. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Treasury Board of Canada Secretariat 37 36 12 8 5 3 0 74 14 1787
2019 Policy Sectors 32 36 14 8 7 3 0 70 15 955
2019 Office of the Chief Information Officer 30 38 13 10 7 2 0 70 16 224
2019 People and Business Management Services 50 21 7 22 0 0 0 71 22 14

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Treasury Board of Canada Secretariat 26 35 15 13 7 5 0 63 20 1789
2019 Policy Sectors 22 33 16 16 9 5 0 57 26 958
2019 Office of the Chief Information Officer 18 33 18 20 8 4 0 53 29 227
2019 People and Business Management Services 43 28 7 22 0 0 0 71 22 14

Question 37. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Treasury Board of Canada Secretariat 24 35 16 14 8 2 0 61 23 1792
2019 Policy Sectors 21 33 16 17 11 3 0 55 29 960
2019 Office of the Chief Information Officer 17 27 21 19 15 1 0 44 35 228
2019 People and Business Management Services 21 42 22 15 0 0 0 64 15 14

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Treasury Board of Canada Secretariat 48 27 16 5 2 3 0 77 7 1797
2019 Policy Sectors 48 26 16 5 2 3 0 76 7 964
2019 Office of the Chief Information Officer 41 27 19 8 1 4 0 71 10 228
2019 People and Business Management Services 71 7 22 0 0 0 0 78 0 14
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Treasury Board of Canada Secretariat 30 44 15 7 2 1 0 75 10 1795
2019 Policy Sectors 28 44 15 8 3 1 0 73 12 965
2019 Office of the Chief Information Officer 32 39 14 9 4 2 1 73 13 227
2019 People and Business Management Services 43 35 15 7 0 0 0 78 7 14

Question 40. I feel that change is managed well in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Treasury Board of Canada Secretariat 20 37 20 14 4 5 1 60 19 1786
2019 Policy Sectors 18 34 20 17 5 5 1 55 23 957
2019 Office of the Chief Information Officer 18 33 18 18 6 5 1 54 26 227
2019 People and Business Management Services 36 50 8 7 0 0 0 85 7 14

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Treasury Board of Canada Secretariat 43 34 10 6 3 3 1 80 10 1793
2019 Policy Sectors 38 37 10 7 3 3 1 79 11 963
2019 Office of the Chief Information Officer 39 37 10 8 2 3 0 79 11 227
2019 People and Business Management Services 38 38 8 16 0 0 0 76 16 13

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Treasury Board of Canada Secretariat 39 36 14 5 3 2 0 77 8 1789
2019 Policy Sectors 36 37 16 6 3 2 0 74 9 963
2019 Office of the Chief Information Officer 35 36 16 7 4 2 0 73 11 227
2019 People and Business Management Services 43 28 14 15 0 0 0 71 15 14

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Treasury Board of Canada Secretariat 22 21 19 11 11 12 4 51 27 1797
2019 Policy Sectors 20 18 20 14 13 12 4 45 31 965
2019 Office of the Chief Information Officer 21 12 22 18 13 13 2 38 36 227
2019 People and Business Management Services 28 21 14 36 0 0 0 49 36 14

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Treasury Board of Canada Secretariat 32 33 15 10 7 3 0 67 17 1787
2019 Policy Sectors 29 32 16 11 9 4 0 63 21 959
2019 Office of the Chief Information Officer 29 30 16 11 10 4 0 62 21 228
2019 People and Business Management Services 36 35 15 15 0 0 0 71 15 14

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Treasury Board of Canada Secretariat 27 29 13 14 10 4 3 60 26 1798
2019 Policy Sectors 27 27 13 15 11 4 3 57 28 965
2019 Office of the Chief Information Officer 30 25 16 18 7 3 1 57 27 228
2019 People and Business Management Services 21 50 7 15 7 0 0 71 22 14

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Treasury Board of Canada Secretariat 52 23 12 5 4 1 3 78 10 1791
2019 Policy Sectors 51 22 12 6 4 1 3 77 10 962
2019 Office of the Chief Information Officer 55 24 11 7 3 0 1 79 9 228
2019 People and Business Management Services 71 7 21 0 0 0 0 79 0 14

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Treasury Board of Canada Secretariat 61 10 7 5 4 1 12 81 10 1794
2019 Policy Sectors 59 10 8 5 5 1 12 79 11 965
2019 Office of the Chief Information Officer 60 11 6 7 6 1 8 78 15 228
2019 People and Business Management Services 57 14 7 7 7 0 7 77 16 14

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Treasury Board of Canada Secretariat 56 21 12 4 3 1 3 81 7 1784
2019 Policy Sectors 56 19 13 4 3 1 4 79 7 958
2019 Office of the Chief Information Officer 54 22 15 3 2 1 2 79 5 227
2019 People and Business Management Services 93 0 0 0 7 0 0 93 7 14

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Treasury Board of Canada Secretariat 51 17 13 7 4 3 5 74 12 1780
2019 Policy Sectors 50 16 14 7 5 3 5 72 13 958
2019 Office of the Chief Information Officer 50 15 18 6 4 4 3 69 11 226
2019 People and Business Management Services 86 7 0 0 7 0 0 93 7 14

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Treasury Board of Canada Secretariat 73 9 4 2 2 2 8 91 4 1791
2019 Policy Sectors 73 9 5 2 2 2 8 90 4 962
2019 Office of the Chief Information Officer 75 8 7 3 2 0 6 88 5 228
2019 People and Business Management Services 86 7 7 0 0 0 0 93 0 14

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Treasury Board of Canada Secretariat 76 10 5 2 1 1 5 91 4 1784
2019 Policy Sectors 78 9 6 2 1 1 4 90 4 961
2019 Office of the Chief Information Officer 80 8 6 4 0 1 1 90 4 228
2019 People and Business Management Services 86 7 0 7 0 0 0 93 7 14

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Treasury Board of Canada Secretariat 78 7 4 2 3 2 4 91 5 1783
2019 Policy Sectors 76 7 5 2 3 3 4 89 5 958
2019 Office of the Chief Information Officer 80 9 4 1 1 3 1 93 3 226
2019 People and Business Management Services 78 14 8 0 0 0 0 92 0 14

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Treasury Board of Canada Secretariat 83 4 2 1 1 1 8 96 2 1783
2019 Policy Sectors 83 4 2 1 1 1 8 95 3 957
2019 Office of the Chief Information Officer 86 5 3 0 1 0 4 96 1 225
2019 People and Business Management Services 92 0 0 0 0 0 8 100 0 13

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Treasury Board of Canada Secretariat 30 42 15 7 3 2 0 74 10 1792
2019 Policy Sectors 27 42 16 8 4 2 0 71 12 962
2019 Office of the Chief Information Officer 28 43 17 7 3 2 0 72 10 227
2019 People and Business Management Services 43 43 15 0 0 0 0 85 0 14

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Treasury Board of Canada Secretariat 43 36 11 6 3 2 0 81 9 1783
2019 Policy Sectors 41 36 11 7 3 2 0 78 11 957
2019 Office of the Chief Information Officer 45 30 14 7 3 1 0 76 10 225
2019 People and Business Management Services 64 22 7 8 0 0 0 85 8 14

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Treasury Board of Canada Secretariat 49 31 11 3 2 4 0 83 6 1791
2019 Policy Sectors 48 31 11 4 2 4 0 82 7 961
2019 Office of the Chief Information Officer 52 29 9 4 2 3 1 84 6 225
2019 People and Business Management Services 50 28 14 8 0 0 0 78 8 14

Question 50. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Treasury Board of Canada Secretariat 57 30 6 3 2 1 0 88 6 1793
2019 Policy Sectors 55 31 7 4 2 1 0 87 7 962
2019 Office of the Chief Information Officer 57 30 7 4 2 1 0 88 5 227
2019 People and Business Management Services 78 22 0 0 0 0 0 100 0 14

Question 51. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Treasury Board of Canada Secretariat 48 31 10 6 4 1 0 80 10 1792
2019 Policy Sectors 42 32 11 8 5 1 0 75 13 960
2019 Office of the Chief Information Officer 45 34 10 7 4 0 0 80 11 227
2019 People and Business Management Services 71 21 0 8 0 0 0 92 8 14

Question 52. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Treasury Board of Canada Secretariat 46 33 10 7 3 0 0 80 10 1785
2019 Policy Sectors 41 34 12 8 4 1 0 76 12 956
2019 Office of the Chief Information Officer 46 34 10 6 3 0 0 81 9 227
2019 People and Business Management Services 64 28 8 0 0 0 0 92 0 14

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Treasury Board of Canada Secretariat 39 25 17 9 6 3 1 66 16 1797
2019 Policy Sectors 36 25 18 9 8 3 1 64 18 966
2019 Office of the Chief Information Officer 41 25 16 7 8 3 1 68 15 228
2019 People and Business Management Services 57 21 15 7 0 0 0 78 7 14
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Public Service 27 38 35 181906
2019 Treasury Board of Canada Secretariat 43 23 34 1798
2019 Policy Sectors 47 20 33 963
2019 Office of the Chief Information Officer 50 18 32 227
2019 People and Business Management Services 22 21 57 14

Question 55. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Treasury Board of Canada Secretariat 7 24 52 3 7 7 770
2019 Policy Sectors 8 24 50 4 8 7 450
2019 Office of the Chief Information Officer 7 22 48 6 7 10 114
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Treasury Board of Canada Secretariat 36 41 7 6 3 1 5 82 10 1786
2019 Policy Sectors 38 39 7 6 3 1 6 83 10 961
2019 Office of the Chief Information Officer 35 38 8 7 7 0 4 77 15 227
2019 People and Business Management Services 65 21 7 7 0 0 0 86 7 14

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Treasury Board of Canada Secretariat 56 20 8 2 1 7 6 87 4 1787
2019 Policy Sectors 55 19 8 3 1 7 7 86 5 960
2019 Office of the Chief Information Officer 50 20 11 3 2 7 7 81 6 227
2019 People and Business Management Services 72 7 21 0 0 0 0 79 0 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 181483
2019 Treasury Board of Canada Secretariat 13 87 1796
2019 Policy Sectors 16 84 961
2019 Office of the Chief Information Officer 17 83 227
2019 People and Business Management Services 0 100 13

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 51 49 23324
2019 Treasury Board of Canada Secretariat 43 57 240
2019 Policy Sectors 43 57 148
2019 Office of the Chief Information Officer 46 54 39

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 60 40 23324
2019 Treasury Board of Canada Secretariat 67 33 240
2019 Policy Sectors 70 30 148
2019 Office of the Chief Information Officer 74 26 39

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 23324
2019 Treasury Board of Canada Secretariat 7 93 240
2019 Policy Sectors 7 93 148
2019 Office of the Chief Information Officer 0 100 39

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 23324
2019 Treasury Board of Canada Secretariat 0 100 240
2019 Policy Sectors 0 100 148
2019 Office of the Chief Information Officer 0 100 39

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 23324
2019 Treasury Board of Canada Secretariat 9 91 240
2019 Policy Sectors 9 91 148
2019 Office of the Chief Information Officer 13 87 39

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 23324

Question 59g. From whom did you experience harassment on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 23324
2019 Treasury Board of Canada Secretariat 4 96 240
2019 Policy Sectors 3 97 148
2019 Office of the Chief Information Officer 0 100 39

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 39 61 23086
2019 Treasury Board of Canada Secretariat 38 62 237
2019 Policy Sectors 43 57 146
2019 Office of the Chief Information Officer 51 49 39

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 39 61 23086
2019 Treasury Board of Canada Secretariat 45 55 237
2019 Policy Sectors 45 55 146
2019 Office of the Chief Information Officer 58 42 39

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 47 53 23086
2019 Treasury Board of Canada Secretariat 55 45 237
2019 Policy Sectors 56 44 146
2019 Office of the Chief Information Officer 51 49 39

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 42 58 23086
2019 Treasury Board of Canada Secretariat 46 54 237
2019 Policy Sectors 46 54 146
2019 Office of the Chief Information Officer 51 49 39

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 31 69 23086
2019 Treasury Board of Canada Secretariat 39 61 237
2019 Policy Sectors 42 58 146
2019 Office of the Chief Information Officer 38 62 39

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 55 45 23086
2019 Treasury Board of Canada Secretariat 54 46 237
2019 Policy Sectors 55 45 146
2019 Office of the Chief Information Officer 53 47 39

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 36 64 23086
2019 Treasury Board of Canada Secretariat 32 68 237
2019 Policy Sectors 30 70 146
2019 Office of the Chief Information Officer 28 72 39

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 23086
2019 Policy Sectors 0 100 146
2019 Office of the Chief Information Officer 0 100 39

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 23086
2019 Treasury Board of Canada Secretariat 3 97 237
2019 Policy Sectors 4 96 146

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 23086
2019 Treasury Board of Canada Secretariat 7 93 237
2019 Policy Sectors 7 93 146

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 49 51 23086
2019 Treasury Board of Canada Secretariat 53 47 237
2019 Policy Sectors 51 49 146
2019 Office of the Chief Information Officer 53 47 39

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 23086
2019 Treasury Board of Canada Secretariat 20 80 237
2019 Policy Sectors 21 79 146
2019 Office of the Chief Information Officer 16 84 39

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 23086
2019 Treasury Board of Canada Secretariat 17 83 237
2019 Policy Sectors 16 84 146
2019 Office of the Chief Information Officer 15 85 39

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 52 48 22957
2019 Treasury Board of Canada Secretariat 55 45 235
2019 Policy Sectors 54 46 145
2019 Office of the Chief Information Officer 51 49 39

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 27 73 22957
2019 Treasury Board of Canada Secretariat 27 73 235
2019 Policy Sectors 28 72 145
2019 Office of the Chief Information Officer 23 77 39

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 22957
2019 Treasury Board of Canada Secretariat 9 91 235
2019 Policy Sectors 9 91 145

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 21 79 22957
2019 Treasury Board of Canada Secretariat 9 91 235
2019 Policy Sectors 7 93 145

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 22957
2019 Treasury Board of Canada Secretariat 15 85 235
2019 Policy Sectors 14 86 145

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 22957
2019 Treasury Board of Canada Secretariat 3 97 235
2019 Policy Sectors 4 96 145
2019 Office of the Chief Information Officer 0 100 39

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 22957
2019 Treasury Board of Canada Secretariat 9 91 235
2019 Policy Sectors 12 88 145
2019 Office of the Chief Information Officer 16 84 39

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 22957
2019 Treasury Board of Canada Secretariat 13 87 235
2019 Policy Sectors 12 88 145
2019 Office of the Chief Information Officer 20 80 39

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 22957
2019 Treasury Board of Canada Secretariat 27 73 235
2019 Policy Sectors 28 72 145
2019 Office of the Chief Information Officer 28 72 39

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 21361
2019 Treasury Board of Canada Secretariat 8 92 227
2019 Policy Sectors 7 93 139

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 20 80 21361
2019 Treasury Board of Canada Secretariat 15 85 227
2019 Policy Sectors 16 84 139
2019 Office of the Chief Information Officer 15 85 39

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Treasury Board of Canada Secretariat 8 92 227
2019 Policy Sectors 8 92 139

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 21361
2019 Treasury Board of Canada Secretariat 6 94 227
2019 Policy Sectors 5 95 139

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Treasury Board of Canada Secretariat 11 89 227
2019 Policy Sectors 13 87 139
2019 Office of the Chief Information Officer 12 88 39

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 21361
2019 Treasury Board of Canada Secretariat 9 91 227
2019 Policy Sectors 10 90 139

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Treasury Board of Canada Secretariat 28 72 227
2019 Policy Sectors 29 71 139
2019 Office of the Chief Information Officer 30 70 39

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 21361
2019 Treasury Board of Canada Secretariat 13 87 227
2019 Policy Sectors 12 88 139
2019 Office of the Chief Information Officer 18 82 39

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 13 87 21361
2019 Treasury Board of Canada Secretariat 13 87 227
2019 Policy Sectors 14 86 139
2019 Office of the Chief Information Officer 13 87 39

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 32 68 21361
2019 Treasury Board of Canada Secretariat 31 69 227
2019 Policy Sectors 32 68 139
2019 Office of the Chief Information Officer 35 65 39

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Treasury Board of Canada Secretariat 8 92 227
2019 Policy Sectors 9 91 139

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 48 52 21361
2019 Treasury Board of Canada Secretariat 52 48 227
2019 Policy Sectors 56 44 139
2019 Office of the Chief Information Officer 69 31 39

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 21361
2019 Policy Sectors 0 100 139
2019 Office of the Chief Information Officer 0 100 39

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 56 44 21361
2019 Treasury Board of Canada Secretariat 56 44 227
2019 Policy Sectors 59 41 139
2019 Office of the Chief Information Officer 61 39 39

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 21361
2019 Treasury Board of Canada Secretariat 3 97 227
2019 Office of the Chief Information Officer 0 100 39

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 13 87 21361
2019 Treasury Board of Canada Secretariat 8 92 227
2019 Policy Sectors 10 90 139

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 18 82 181223
2019 Treasury Board of Canada Secretariat 17 83 1796
2019 Policy Sectors 19 81 961
2019 Office of the Chief Information Officer 23 77 227

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Treasury Board of Canada Secretariat 19 13 17 6 5 30 9 53 18 1797
2019 Policy Sectors 16 12 19 7 6 31 9 47 22 964
2019 Office of the Chief Information Officer 15 12 18 9 9 29 8 44 28 227
2019 People and Business Management Services 14 29 14 0 8 21 14 66 12 14

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Treasury Board of Canada Secretariat 38 28 15 5 3 10 1 74 9 1795
2019 Policy Sectors 35 26 17 5 4 11 1 70 11 963
2019 Office of the Chief Information Officer 29 30 17 7 6 11 1 66 15 227
2019 People and Business Management Services 43 28 14 8 0 7 0 76 8 14
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 181371
2019 Treasury Board of Canada Secretariat 8 92 1791
2019 Policy Sectors 9 91 959
2019 Office of the Chief Information Officer 9 91 226

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 38 62 12977
2019 Treasury Board of Canada Secretariat 39 61 146
2019 Policy Sectors 43 57 90
2019 Office of the Chief Information Officer 64 36 22

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 76 24 12977
2019 Treasury Board of Canada Secretariat 80 20 146
2019 Policy Sectors 79 21 90
2019 Office of the Chief Information Officer 69 31 22

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 12977
2019 Treasury Board of Canada Secretariat 3 97 146

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 12977
2019 Treasury Board of Canada Secretariat 0 100 146
2019 Policy Sectors 0 100 90
2019 Office of the Chief Information Officer 0 100 22

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 12977
2019 Treasury Board of Canada Secretariat 7 93 146
2019 Policy Sectors 6 94 90

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12977

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12977
2019 Treasury Board of Canada Secretariat 6 94 146
2019 Policy Sectors 6 94 90

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 12755
2019 Treasury Board of Canada Secretariat 28 72 146
2019 Policy Sectors 25 75 90
2019 Office of the Chief Information Officer 28 72 22

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 20 80 12755
2019 Treasury Board of Canada Secretariat 17 83 146
2019 Policy Sectors 13 87 90

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 12755
2019 Treasury Board of Canada Secretariat 23 77 146
2019 Policy Sectors 22 78 90
2019 Office of the Chief Information Officer 23 77 22

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 12755
2019 Treasury Board of Canada Secretariat 5 95 146
2019 Office of the Chief Information Officer 0 100 22

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12755
2019 Treasury Board of Canada Secretariat 37 63 146
2019 Policy Sectors 35 65 90
2019 Office of the Chief Information Officer 45 55 22

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12755
2019 Treasury Board of Canada Secretariat 32 68 146
2019 Policy Sectors 39 61 90
2019 Office of the Chief Information Officer 27 73 22

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 12755
2019 Treasury Board of Canada Secretariat 5 95 146
2019 Policy Sectors 6 94 90

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 12755
2019 Treasury Board of Canada Secretariat 3 97 146

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 12755
2019 Treasury Board of Canada Secretariat 9 91 146
2019 Policy Sectors 8 92 90

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 15 85 12755
2019 Treasury Board of Canada Secretariat 20 80 146
2019 Policy Sectors 19 81 90

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 1 99 12755
2019 Treasury Board of Canada Secretariat 0 100 146
2019 Policy Sectors 0 100 90
2019 Office of the Chief Information Officer 0 100 22

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 17 83 12755
2019 Treasury Board of Canada Secretariat 18 82 146
2019 Policy Sectors 17 83 90
2019 Office of the Chief Information Officer 28 72 22

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 0 100 12755
2019 Policy Sectors 0 100 90
2019 Office of the Chief Information Officer 0 100 22

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 18 82 12755
2019 Treasury Board of Canada Secretariat 9 91 146
2019 Policy Sectors 7 93 90

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12647
2019 Treasury Board of Canada Secretariat 31 69 145
2019 Policy Sectors 33 67 89
2019 Office of the Chief Information Officer 40 60 22

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 12647
2019 Treasury Board of Canada Secretariat 13 87 145
2019 Policy Sectors 14 86 89
2019 Office of the Chief Information Officer 23 77 22

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 12647
2019 Treasury Board of Canada Secretariat 4 96 145

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 17 83 12647
2019 Treasury Board of Canada Secretariat 5 95 145

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 12647
2019 Treasury Board of Canada Secretariat 10 90 145
2019 Policy Sectors 8 92 89

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 12647
2019 Office of the Chief Information Officer 0 100 22

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12647
2019 Treasury Board of Canada Secretariat 8 92 145
2019 Policy Sectors 11 89 89
2019 Office of the Chief Information Officer 23 77 22

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12647
2019 Treasury Board of Canada Secretariat 8 92 145

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 49 51 12647
2019 Treasury Board of Canada Secretariat 55 45 145
2019 Policy Sectors 54 46 89
2019 Office of the Chief Information Officer 37 63 22

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 11129

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 15 85 11129
2019 Office of the Chief Information Officer 24 76 20

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 11129

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 11129

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 11129
2019 Office of the Chief Information Officer 30 70 20

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 11129

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 11129

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 27 73 11129
2019 Office of the Chief Information Officer 30 70 20

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 11129

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 45 55 11129
2019 Office of the Chief Information Officer 50 50 20

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 11129
2019 Office of the Chief Information Officer 0 100 20

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 62 38 11129
2019 Office of the Chief Information Officer 55 45 20

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Office of the Chief Information Officer 0 100 20

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 11129
2019 Office of the Chief Information Officer 25 75 20

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 181243
2019 Treasury Board of Canada Secretariat 9 91 1796
2019 Policy Sectors 10 90 962
2019 Office of the Chief Information Officer 13 87 227

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Treasury Board of Canada Secretariat 21 12 18 4 3 34 9 57 11 1798
2019 Policy Sectors 18 11 20 5 3 34 9 51 14 963
2019 Office of the Chief Information Officer 16 13 23 6 3 28 10 47 16 228
2019 People and Business Management Services 36 0 21 7 14 14 7 45 28 14

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Treasury Board of Canada Secretariat 39 28 14 3 3 11 1 78 6 1796
2019 Policy Sectors 36 29 15 4 3 12 1 74 8 964
2019 Office of the Chief Information Officer 31 33 16 5 3 11 1 73 9 228
2019 People and Business Management Services 43 14 14 7 22 0 0 57 29 14
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Treasury Board of Canada Secretariat 27 30 20 10 11 0 1 58 22 1797
2019 Policy Sectors 26 29 21 11 12 0 1 56 23 964
2019 Office of the Chief Information Officer 25 28 24 11 11 0 0 53 23 227
2019 People and Business Management Services 28 50 0 7 14 0 0 79 21 14

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Treasury Board of Canada Secretariat 17 28 28 16 10 0 1 46 26 1796
2019 Policy Sectors 18 28 27 16 10 0 1 46 26 963
2019 Office of the Chief Information Officer 17 30 27 16 9 0 1 48 25 227
2019 People and Business Management Services 36 43 22 0 0 0 0 78 0 14

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Treasury Board of Canada Secretariat 20 30 23 16 10 0 1 51 26 1792
2019 Policy Sectors 20 29 22 17 11 0 1 49 29 961
2019 Office of the Chief Information Officer 19 30 20 20 10 0 1 50 30 226
2019 People and Business Management Services 35 36 21 7 0 0 0 72 7 14

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Treasury Board of Canada Secretariat 21 25 23 16 13 0 1 47 29 1788
2019 Policy Sectors 20 25 23 18 14 0 1 45 32 960
2019 Office of the Chief Information Officer 17 24 26 19 13 0 1 41 32 227
2019 People and Business Management Services 7 35 28 29 0 0 0 42 29 14

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Treasury Board of Canada Secretariat 39 29 16 9 5 0 2 70 14 1785
2019 Policy Sectors 38 29 17 9 5 0 2 68 15 958
2019 Office of the Chief Information Officer 39 26 16 14 3 0 1 67 17 226
2019 People and Business Management Services 57 29 14 0 0 0 0 86 0 14

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Treasury Board of Canada Secretariat 31 30 20 10 9 0 0 61 19 1792
2019 Policy Sectors 30 30 20 10 9 0 0 60 19 961
2019 Office of the Chief Information Officer 32 31 19 10 8 0 1 63 18 228
2019 People and Business Management Services 57 36 7 0 0 0 0 93 0 14

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Treasury Board of Canada Secretariat 32 35 19 9 5 0 1 67 14 1792
2019 Policy Sectors 30 33 21 10 6 0 1 63 16 961
2019 Office of the Chief Information Officer 29 34 19 12 5 0 0 63 18 227
2019 People and Business Management Services 57 43 0 0 0 0 0 100 0 14

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Treasury Board of Canada Secretariat 24 34 22 12 7 0 1 58 20 1795
2019 Policy Sectors 20 32 23 15 10 0 0 52 25 965
2019 Office of the Chief Information Officer 18 30 23 16 10 0 0 49 27 227
2019 People and Business Management Services 36 57 0 7 0 0 0 93 7 14

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Treasury Board of Canada Secretariat 29 29 22 11 8 0 0 58 20 1796
2019 Policy Sectors 24 28 23 13 11 0 0 52 24 964
2019 Office of the Chief Information Officer 23 29 25 12 10 0 0 52 23 227
2019 People and Business Management Services 36 43 22 0 0 0 0 78 0 14

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Treasury Board of Canada Secretariat 49 25 13 6 6 0 1 75 12 1793
2019 Policy Sectors 49 26 12 6 7 0 0 75 13 961
2019 Office of the Chief Information Officer 45 28 14 6 7 0 0 73 13 227
2019 People and Business Management Services 57 36 7 0 0 0 0 93 0 14

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Treasury Board of Canada Secretariat 37 33 18 7 3 0 0 71 10 1795
2019 Policy Sectors 36 34 19 7 4 0 0 70 11 963
2019 Office of the Chief Information Officer 33 38 19 5 4 0 0 71 9 228
2019 People and Business Management Services 50 43 7 0 0 0 0 93 0 14

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Treasury Board of Canada Secretariat 55 21 12 6 5 0 1 77 11 1791
2019 Policy Sectors 52 21 12 7 6 0 1 74 13 962
2019 Office of the Chief Information Officer 60 22 9 5 3 0 0 83 8 227
2019 People and Business Management Services 71 22 7 0 0 0 0 93 0 14

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Treasury Board of Canada Secretariat 78 9 3 1 2 0 7 93 3 1791
2019 Policy Sectors 79 8 4 1 2 1 6 93 3 960
2019 Office of the Chief Information Officer 82 8 4 0 0 0 4 94 1 227
2019 People and Business Management Services 86 14 0 0 0 0 0 100 0 14

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Treasury Board of Canada Secretariat 74 10 5 4 5 1 2 87 8 1792
2019 Policy Sectors 72 10 5 4 5 1 2 85 10 962
2019 Office of the Chief Information Officer 70 11 7 5 4 0 3 84 9 227
2019 People and Business Management Services 78 7 15 0 0 0 0 85 0 14

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Treasury Board of Canada Secretariat 63 23 8 2 2 0 1 87 5 1787
2019 Policy Sectors 62 22 9 3 2 1 2 86 5 962
2019 Office of the Chief Information Officer 62 24 9 2 1 0 1 87 3 228
2019 People and Business Management Services 85 15 0 0 0 0 0 100 0 14

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Treasury Board of Canada Secretariat 61 18 8 5 6 0 1 80 11 1782
2019 Policy Sectors 58 19 9 5 7 0 1 78 13 958
2019 Office of the Chief Information Officer 52 18 15 6 7 0 1 72 13 228
2019 People and Business Management Services 78 7 15 0 0 0 0 85 0 14

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Treasury Board of Canada Secretariat 61 10 4 2 1 0 22 91 4 1786
2019 Policy Sectors 61 10 4 2 1 0 22 91 4 959
2019 Office of the Chief Information Officer 65 10 5 2 0 0 18 91 3 227
2019 People and Business Management Services 86 7 0 0 0 0 7 100 0 14

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Treasury Board of Canada Secretariat 71 17 5 1 1 0 4 92 3 1783
2019 Policy Sectors 71 16 5 1 1 1 4 92 3 962
2019 Office of the Chief Information Officer 72 20 4 0 1 0 3 94 1 228
2019 People and Business Management Services 79 21 0 0 0 0 0 100 0 14

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Treasury Board of Canada Secretariat 77 10 5 2 4 0 2 89 6 1792
2019 Policy Sectors 75 11 5 2 3 0 3 89 6 962
2019 Office of the Chief Information Officer 74 11 6 2 6 0 2 86 8 228
2019 People and Business Management Services 65 7 14 7 7 0 0 71 15 14

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Treasury Board of Canada Secretariat 56 27 10 3 2 0 1 84 6 1785
2019 Policy Sectors 55 27 10 3 2 0 2 84 6 960
2019 Office of the Chief Information Officer 61 21 12 2 2 0 2 84 4 227
2019 People and Business Management Services 72 21 7 0 0 0 0 93 0 14

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Treasury Board of Canada Secretariat 15 32 36 12 4 0 0 47 17 1799
2019 Policy Sectors 14 31 38 12 5 0 0 44 17 965
2019 Office of the Chief Information Officer 14 30 39 11 6 0 0 44 17 228
2019 People and Business Management Services 36 44 14 7 0 0 0 79 7 14

Question 76. After my workday, I feel emotionally drained.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Treasury Board of Canada Secretariat 10 20 40 21 10 0 0 31 30 1783
2019 Policy Sectors 11 20 39 21 9 0 0 30 31 955
2019 Office of the Chief Information Officer 11 23 37 17 12 0 0 28 34 226
2019 People and Business Management Services 0 22 50 14 14 0 0 28 22 14

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Treasury Board of Canada Secretariat 35 39 14 7 2 3 0 76 9 1795
2019 Policy Sectors 34 38 15 7 3 3 0 75 10 962
2019 Office of the Chief Information Officer 29 36 22 7 2 3 0 68 10 228
2019 People and Business Management Services 50 15 29 7 0 0 0 64 7 14

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Treasury Board of Canada Secretariat 31 36 14 10 6 2 0 69 17 1798
2019 Policy Sectors 28 35 16 11 8 2 0 64 19 964
2019 Office of the Chief Information Officer 24 36 15 14 9 2 0 61 23 227
2019 People and Business Management Services 49 29 14 8 0 0 0 78 8 14
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 181509
2019 Treasury Board of Canada Secretariat 12 88 1798
2019 Policy Sectors 12 88 964
2019 Office of the Chief Information Officer 10 90 227
2019 People and Business Management Services 21 79 14

Question 80. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 81 19 29087
2019 Treasury Board of Canada Secretariat 79 21 214
2019 Policy Sectors 72 28 116
2019 Office of the Chief Information Officer 64 36 22

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Treasury Board of Canada Secretariat 50 29 7 8 3 0 2 81 12 167
2019 Policy Sectors 54 27 6 11 1 0 1 81 12 82
2019 Office of the Chief Information Officer 43 28 15 14 0 0 0 71 14 14
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Treasury Board of Canada Secretariat 27 31 20 11 9 2 1 27 73 1795
2019 Policy Sectors 26 29 21 13 9 1 0 26 74 963
2019 Office of the Chief Information Officer 27 28 21 10 11 2 1 28 72 228
2019 People and Business Management Services 36 36 7 7 7 7 0 39 61 14

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 59 41 130118
2019 Treasury Board of Canada Secretariat 58 42 1271
2019 Policy Sectors 59 41 695
2019 Office of the Chief Information Officer 62 38 160

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 44 56 128011
2019 Treasury Board of Canada Secretariat 35 65 1252
2019 Policy Sectors 33 67 686
2019 Office of the Chief Information Officer 39 61 157

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Treasury Board of Canada Secretariat 17 24 17 16 17 2 7 45 36 1258
2019 Policy Sectors 14 23 19 18 17 2 7 41 39 687
2019 Office of the Chief Information Officer 16 24 17 17 21 3 3 42 40 156

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Treasury Board of Canada Secretariat 7 13 15 21 33 3 8 22 61 1261
2019 Policy Sectors 6 12 15 22 35 2 8 20 63 690
2019 Office of the Chief Information Officer 4 16 16 24 31 3 6 22 60 158

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Treasury Board of Canada Secretariat 37 20 17 10 11 1 4 60 22 1782
2019 Policy Sectors 36 21 15 11 12 1 4 60 24 958
2019 Office of the Chief Information Officer 31 22 15 12 13 3 3 57 27 227
2019 People and Business Management Services 15 50 7 14 7 7 0 70 22 14
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