2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 99. What are the language requirements of your position?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 42 40 7 9 2 0 0 82 11 443
2019 Unilingual English 35 47 4 9 5 0 0 82 13 256
2017 Bilingual 36 48 5 9 2 0 0 84 11 376
2017 Unilingual English 28 53 4 12 3 0 0 81 15 215
2017 Either English or French 31 52 5 6 7 0 0 83 12 87
2014 Bilingual 41 46 5 6 2 0 0 87 8 364
2014 Unilingual English 36 47 5 9 4 0 0 83 13 249
2014 Either English or French 39 39 4 12 5 0 0 78 18 88
2011 Bilingual 39 48 5 6 2 0 0 87 8 364
2011 Unilingual English 35 47 3 12 3 0 0 82 16 257
2011 Either English or French 30 52 6 11 1 0 0 82 12 105
2008 Bilingual 41 47 5 6 2 0 0 87 8 356
2008 Unilingual English 38 44 5 10 3 0 0 82 13 210
2008 Either English or French 40 44 3 9 5 0 0 83 14 73

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 55 27 5 8 4 0 0 83 11 445
2019 Unilingual English 83 9 4 1 1 0 1 94 2 257
2017 Bilingual 56 27 7 8 2 0 0 83 11 376
2017 Unilingual English 84 13 1 0 0 0 1 98 1 214
2017 Either English or French 84 14 0 0 0 0 2 100 0 86
2014 Bilingual 53 30 5 9 3 0 0 83 13 363
2014 Unilingual English 84 10 1 2 2 0 1 95 4 248
2014 Either English or French 73 22 3 1 0 0 0 96 1 88
2011 Bilingual 53 26 6 9 6 0 1 79 15 365
2011 Unilingual English 77 14 4 2 1 1 2 94 3 257
2011 Either English or French 85 12 2 1 0 0 0 97 1 106
2008 Bilingual 52 26 5 12 5 0 0 77 17 357
2008 Unilingual English 84 10 3 2 0 0 1 96 2 210
2008 Either English or French 84 12 2 1 0 0 1 97 1 72

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 39 33 9 12 6 0 0 73 18 443
2019 Unilingual English 37 35 5 13 11 0 0 71 24 258
2017 Bilingual 44 36 6 10 4 0 0 80 15 376
2017 Unilingual English 42 39 3 10 5 0 0 82 15 215
2017 Either English or French 45 36 1 14 5 0 0 80 18 87
2014 Bilingual 41 34 6 12 6 0 0 76 18 363
2014 Unilingual English 46 30 8 10 6 0 0 77 16 248
2014 Either English or French 48 30 10 8 4 0 0 78 12 88
2011 Bilingual 43 39 8 7 3 0 0 82 10 363
2011 Unilingual English 39 38 9 7 7 0 0 77 14 257
2011 Either English or French 43 36 7 7 7 0 0 79 14 105

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 37 14 14 4 0 1 68 18 440
2019 Unilingual English 35 37 7 15 6 0 0 73 21 256
2017 Bilingual 35 40 11 9 4 1 1 76 13 376
2017 Unilingual English 29 44 12 11 4 0 0 73 15 214
2017 Either English or French 37 44 6 9 3 0 0 81 13 87
2014 Bilingual 32 41 14 9 3 0 0 73 13 364
2014 Unilingual English 30 38 13 14 6 0 0 67 20 248
2014 Either English or French 37 41 10 9 3 0 0 78 12 88
2011 Bilingual 29 40 14 11 3 1 1 71 14 364
2011 Unilingual English 27 33 15 13 10 0 0 61 24 257
2011 Either English or French 37 31 13 13 3 0 2 70 16 106
2008 Bilingual 34 35 17 9 4 0 1 70 13 357
2008 Unilingual English 26 45 11 11 6 0 1 72 17 210
2008 Either English or French 54 27 6 8 5 0 0 81 12 73

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 47 35 10 5 1 1 0 84 6 441
2019 Unilingual English 38 36 12 10 4 0 0 74 14 250
2017 Bilingual 46 41 6 6 0 1 0 87 6 373
2017 Unilingual English 40 37 14 7 2 0 0 77 9 213
2017 Either English or French 47 32 8 9 3 0 1 79 13 86
2014 Bilingual 46 38 9 6 1 0 0 84 7 363
2014 Unilingual English 40 38 10 9 3 0 0 78 12 249
2014 Either English or French 38 36 16 6 3 0 1 74 9 88

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 45 27 14 9 4 0 0 73 14 443
2019 Unilingual English 37 33 10 13 6 0 1 71 19 258
2017 Bilingual 43 32 10 9 4 0 1 77 13 374
2017 Unilingual English 36 38 9 10 5 1 1 75 16 213
2017 Either English or French 38 36 8 9 7 0 1 75 16 86
2014 Bilingual 43 31 9 9 5 1 2 76 14 363
2014 Unilingual English 35 32 14 11 7 0 1 68 18 249
2014 Either English or French 41 25 13 11 10 0 0 66 21 88
2011 Bilingual 39 34 12 8 4 0 2 75 13 363
2011 Unilingual English 28 40 14 7 8 2 0 69 16 259
2011 Either English or French 29 32 12 15 11 1 0 62 26 106

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 42 40 10 5 3 0 0 82 8 443
2019 Unilingual English 42 33 14 6 5 0 0 76 11 257
2017 Bilingual 40 45 7 6 3 0 0 84 8 376
2017 Unilingual English 39 39 10 7 4 1 0 78 12 212
2017 Either English or French 48 46 5 0 1 0 0 94 1 86
2014 Bilingual 34 46 10 6 2 1 0 81 8 364
2014 Unilingual English 35 41 12 7 5 0 0 76 12 249
2014 Either English or French 50 27 11 7 3 0 1 78 10 88
2011 Bilingual 35 43 12 7 3 0 0 78 10 363
2011 Unilingual English 32 40 11 9 8 0 0 72 17 257
2011 Either English or French 49 33 10 5 4 0 0 82 8 106
2008 Bilingual 40 32 17 7 4 0 0 72 11 355
2008 Unilingual English 38 41 9 5 7 0 0 79 12 209
2008 Either English or French 63 21 11 1 4 0 0 84 5 70

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 37 12 14 7 0 0 67 21 443
2019 Unilingual English 22 36 14 15 13 0 0 58 28 257
2017 Bilingual 29 35 12 15 7 1 0 65 23 376
2017 Unilingual English 25 36 8 14 17 0 0 61 30 213
2017 Either English or French 32 34 10 12 12 0 0 66 24 86
2014 Bilingual 27 40 14 12 7 1 0 67 19 364
2014 Unilingual English 20 32 20 15 13 0 0 52 28 249
2014 Either English or French 25 35 15 13 12 0 0 60 25 88
2011 Bilingual 24 35 18 14 8 1 0 59 22 362
2011 Unilingual English 16 32 15 19 16 0 0 48 36 259
2011 Either English or French 18 34 13 17 18 0 0 52 35 106

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 36 39 12 8 5 1 0 75 13 442
2019 Unilingual English 40 36 8 11 4 0 0 76 16 255
2017 Bilingual 32 46 12 6 4 0 0 78 10 376
2017 Unilingual English 30 46 10 8 6 0 0 76 14 213
2017 Either English or French 41 43 11 2 3 0 0 84 5 85

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 34 7 6 1 0 0 87 7 440
2019 Unilingual English 58 26 8 5 3 0 0 84 7 256
2017 Bilingual 47 40 7 4 2 1 0 87 5 375
2017 Unilingual English 42 42 8 5 3 0 0 84 7 212
2017 Either English or French 58 33 6 1 1 1 0 92 2 86
2014 Bilingual 50 37 7 3 3 1 0 88 6 364
2014 Unilingual English 49 35 9 5 2 0 0 84 7 248
2014 Either English or French 57 31 7 1 3 0 0 88 5 88
2011 Bilingual 41 40 9 6 3 1 0 82 9 363
2011 Unilingual English 43 40 6 7 4 0 0 82 11 258
2011 Either English or French 55 28 8 2 6 1 0 84 7 106
2008 Bilingual 49 37 7 5 2 1 0 87 7 355
2008 Unilingual English 53 36 6 2 2 0 0 90 4 209
2008 Either English or French 68 25 3 2 3 0 0 92 5 73

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 37 32 13 11 7 0 0 70 18 444
2019 Unilingual English 30 33 12 14 11 0 0 63 25 258
2017 Bilingual 34 36 11 13 5 1 0 70 18 375
2017 Unilingual English 29 39 7 9 15 1 0 69 24 211
2017 Either English or French 35 35 8 10 11 1 0 71 21 86

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 32 7 3 2 0 0 88 5 443
2019 Unilingual English 55 29 11 4 1 0 0 85 4 257
2017 Bilingual 58 34 6 2 0 0 0 92 2 371
2017 Unilingual English 54 35 8 3 1 0 0 89 4 215
2017 Either English or French 69 27 4 0 0 0 0 96 0 87
2014 Bilingual 62 30 6 1 1 1 0 92 1 364
2014 Unilingual English 64 25 7 2 2 0 0 89 4 248
2014 Either English or French 74 20 3 1 2 0 0 93 4 88
2011 Bilingual 59 30 8 3 0 0 0 89 3 363
2011 Unilingual English 62 27 6 3 2 0 0 89 6 256
2011 Either English or French 69 25 5 1 0 0 0 95 1 106

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 37 15 9 4 0 0 72 13 443
2019 Unilingual English 29 34 14 13 10 0 0 63 23 257
2017 Bilingual 33 40 10 11 5 0 0 74 16 372
2017 Unilingual English 30 40 10 9 10 0 0 70 19 215
2017 Either English or French 35 42 10 7 5 1 0 78 11 87
2014 Bilingual 27 42 11 13 5 1 0 71 18 363
2014 Unilingual English 22 43 12 12 10 0 0 65 22 249
2014 Either English or French 26 40 15 11 7 0 0 67 19 88
2011 Bilingual 29 41 12 11 7 0 0 70 18 361
2011 Unilingual English 23 38 15 13 11 0 0 61 24 258
2011 Either English or French 29 34 9 14 14 0 1 63 28 106

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 39 32 16 8 4 0 0 72 12 444
2019 Unilingual English 30 30 20 11 9 0 0 61 19 257
2017 Bilingual 35 40 10 10 4 0 0 76 14 374
2017 Unilingual English 36 31 15 12 5 1 0 67 17 215
2017 Either English or French 37 36 9 12 5 0 1 74 16 87
2014 Bilingual 33 36 16 9 4 0 1 70 14 362
2014 Unilingual English 26 35 17 11 12 0 0 61 23 249
2014 Either English or French 31 37 12 14 6 0 0 68 20 88

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 41 12 13 2 0 0 72 15 440
2019 Unilingual English 31 36 12 13 9 0 0 66 22 257
2017 Bilingual 32 38 12 12 4 0 0 71 16 373
2017 Unilingual English 30 35 13 15 7 0 0 65 22 215
2017 Either English or French 32 39 9 10 8 1 0 73 18 87
2014 Bilingual 33 40 13 10 4 0 0 73 13 364
2014 Unilingual English 29 34 18 9 10 0 0 63 19 249
2014 Either English or French 32 31 15 12 10 0 0 64 22 88
2011 Bilingual 33 39 13 10 4 1 1 73 14 363
2011 Unilingual English 29 40 15 10 5 0 0 69 16 256
2011 Either English or French 30 39 13 13 4 0 0 69 18 105

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 50 35 10 5 1 0 0 84 6 443
2019 Unilingual English 44 32 12 6 5 0 0 76 12 258
2017 Bilingual 45 42 6 4 2 0 0 87 6 374
2017 Unilingual English 40 40 11 7 2 0 0 80 9 213
2017 Either English or French 46 49 1 2 1 0 0 95 4 87
2014 Bilingual 46 39 10 2 2 1 0 86 4 363
2014 Unilingual English 41 35 12 8 4 1 0 77 12 249
2014 Either English or French 52 34 10 2 1 0 0 86 3 88
2011 Bilingual 43 41 10 4 2 0 0 84 6 364
2011 Unilingual English 35 42 12 6 5 0 0 77 11 259
2011 Either English or French 49 34 9 4 3 0 1 84 7 106
2008 Bilingual 45 36 11 4 3 0 0 81 7 356
2008 Unilingual English 44 39 9 4 4 0 0 83 8 210
2008 Either English or French 64 27 4 3 2 0 0 92 5 73

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 35 26 18 13 8 0 0 61 21 442
2019 Unilingual English 35 32 14 9 10 0 0 67 19 256
2017 Bilingual 34 38 14 9 5 0 0 72 14 376
2017 Unilingual English 39 31 18 6 3 1 1 71 10 212
2017 Either English or French 27 37 16 10 8 0 2 65 18 86
2014 Bilingual 42 29 17 7 5 0 0 71 12 363
2014 Unilingual English 45 32 12 6 5 0 0 76 11 249
2014 Either English or French 38 28 18 6 8 1 0 67 14 88
2011 Bilingual 37 31 17 9 5 1 0 69 14 364
2011 Unilingual English 39 32 15 7 7 0 1 71 14 258
2011 Either English or French 30 27 16 16 12 0 0 57 27 106
2008 Bilingual 34 37 16 10 4 0 0 70 14 356
2008 Unilingual English 32 32 21 9 5 0 0 65 14 209
2008 Either English or French 33 22 23 7 13 0 2 56 20 73

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 11 27 30 17 11 1 2 29 39 443
2019 Unilingual English 14 21 32 21 10 0 2 32 36 259
2017 Bilingual 11 25 36 14 9 2 3 24 38 372
2017 Unilingual English 11 20 38 18 7 3 3 27 33 213
2017 Either English or French 9 22 31 20 11 1 7 34 33 86
2014 Bilingual 6 22 34 23 9 1 4 34 30 363
2014 Unilingual English 6 19 36 26 10 0 3 37 26 249
2014 Either English or French 4 13 36 27 12 3 5 42 19 87
2011 Bilingual 11 27 31 16 10 1 3 27 41 365
2011 Unilingual English 13 25 31 20 9 0 2 30 39 255
2011 Either English or French 8 27 18 25 17 0 6 45 37 106
2008 Bilingual 12 23 35 17 8 2 3 27 37 355
2008 Unilingual English 11 19 34 23 9 1 3 33 31 210
2008 Either English or French 6 23 25 23 13 2 8 40 32 73

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 13 25 29 17 12 3 1 30 40 444
2019 Unilingual English 15 21 27 21 13 2 2 35 37 255
2017 Bilingual 12 22 27 17 13 5 5 33 37 374
2017 Unilingual English 15 23 29 17 9 3 3 29 41 212
2017 Either English or French 13 18 27 24 10 3 5 37 34 86
2014 Bilingual 12 22 28 20 11 4 3 33 36 364
2014 Unilingual English 10 19 30 22 13 3 3 37 31 249
2014 Either English or French 8 21 32 18 15 1 4 35 31 88
2011 Bilingual 12 20 30 19 14 2 3 35 34 365
2011 Unilingual English 16 24 28 18 12 0 2 30 41 257
2011 Either English or French 13 18 16 26 17 1 9 48 34 105
2008 Bilingual 13 18 32 17 11 3 5 31 34 355
2008 Unilingual English 9 15 30 25 14 4 3 42 26 209
2008 Either English or French 10 20 26 12 18 2 12 35 34 69

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 11 19 28 21 14 4 3 38 32 444
2019 Unilingual English 11 13 26 28 15 2 5 46 25 256
2017 Bilingual 10 16 28 20 14 4 8 39 30 374
2017 Unilingual English 9 14 29 22 13 4 9 40 27 212
2017 Either English or French 7 5 31 21 16 3 15 46 15 86
2014 Bilingual 12 19 28 20 9 3 8 33 35 363
2014 Unilingual English 7 17 28 26 14 1 8 44 26 249
2014 Either English or French 8 8 25 25 17 6 11 51 19 88
2011 Bilingual 14 21 29 18 9 2 7 29 39 364
2011 Unilingual English 9 22 29 19 10 3 9 33 35 256
2011 Either English or French 9 12 22 21 21 1 14 49 24 106
2008 Bilingual 8 23 31 19 9 3 6 32 35 355
2008 Unilingual English 11 16 31 21 14 1 6 38 28 208
2008 Either English or French 9 14 30 15 20 1 11 40 26 71

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 9 18 32 25 14 1 2 40 27 441
2019 Unilingual English 11 11 30 27 20 1 2 48 22 254
2017 Bilingual 7 20 24 28 16 2 3 46 29 374
2017 Unilingual English 10 13 29 33 10 3 3 45 24 209
2017 Either English or French 11 11 36 21 17 1 2 39 23 86
2014 Bilingual 6 15 33 30 13 1 3 44 22 363
2014 Unilingual English 7 13 29 31 17 0 3 49 20 248
2014 Either English or French 8 16 28 22 22 2 2 46 25 86
2011 Bilingual 6 18 36 23 11 2 4 37 25 363
2011 Unilingual English 7 12 35 29 11 0 5 42 20 255
2011 Either English or French 11 13 27 27 17 0 5 46 26 106
2008 Bilingual 6 18 35 24 12 2 4 38 25 354
2008 Unilingual English 4 12 40 21 18 1 4 41 17 209
2008 Either English or French 6 8 31 28 24 0 3 54 15 69

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 13 21 27 20 14 2 3 35 36 444
2019 Unilingual English 17 15 31 21 13 1 2 35 33 256
2017 Bilingual 17 23 26 17 12 2 3 31 42 373
2017 Unilingual English 16 23 31 15 10 1 3 26 41 210
2017 Either English or French 25 17 21 16 13 1 8 32 45 86
2014 Bilingual 16 23 31 16 11 1 2 28 40 363
2014 Unilingual English 13 17 31 24 10 0 5 35 32 248
2014 Either English or French 17 19 27 15 17 2 3 33 38 88
2011 Bilingual 15 21 30 15 11 2 6 28 39 365
2011 Unilingual English 15 20 31 18 10 1 5 29 38 254
2011 Either English or French 20 20 24 17 14 0 4 33 42 105
2008 Bilingual 12 25 28 21 8 2 5 31 39 356
2008 Unilingual English 10 21 33 18 15 1 3 33 33 207
2008 Either English or French 14 13 20 16 28 2 8 48 30 70

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 21 22 25 17 9 3 2 28 45 441
2019 Unilingual English 18 20 20 23 12 4 2 38 41 257
2017 Bilingual 16 22 28 17 12 3 3 30 41 375
2017 Unilingual English 14 19 26 19 14 5 3 36 36 212
2017 Either English or French 12 20 28 21 6 5 7 31 37 85
2014 Bilingual 15 24 23 19 10 5 5 33 42 363
2014 Unilingual English 12 14 30 25 13 0 6 40 28 249
2014 Either English or French 9 17 30 17 19 4 4 39 29 88
2011 Bilingual 13 20 25 23 13 2 3 38 36 362
2011 Unilingual English 14 18 28 23 11 2 5 36 34 254
2011 Either English or French 7 14 30 22 14 3 9 41 25 104
2008 Bilingual 15 24 24 19 12 2 5 33 42 354
2008 Unilingual English 11 18 28 21 14 4 4 38 31 210
2008 Either English or French 14 11 27 18 16 9 6 39 29 71

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 11 19 32 21 12 2 2 35 32 441
2019 Unilingual English 11 17 32 22 13 2 2 37 29 257
2017 Bilingual 9 21 30 18 14 4 4 34 33 376
2017 Unilingual English 11 18 38 15 10 3 5 27 32 212
2017 Either English or French 12 14 29 25 10 3 7 39 29 86
2014 Bilingual 8 18 35 21 11 2 6 35 28 363
2014 Unilingual English 9 19 31 24 10 1 6 37 30 248
2014 Either English or French 9 12 35 12 22 2 8 38 23 88

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 7 19 37 23 11 1 1 35 27 444
2019 Unilingual English 11 19 34 24 9 0 2 35 31 257
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 65 22 6 4 2 0 0 88 6 445
2019 Unilingual English 81 8 4 1 2 0 4 93 3 257
2017 Bilingual 64 25 4 4 3 0 1 89 7 376
2017 Unilingual English 82 10 2 0 0 0 5 97 0 215
2017 Either English or French 87 6 4 0 1 1 2 95 1 87
2014 Bilingual 66 22 2 6 3 0 0 89 9 364
2014 Unilingual English 81 8 2 0 4 0 5 93 4 248
2014 Either English or French 81 12 4 0 1 0 2 95 1 88
2011 Bilingual 61 24 5 5 5 0 1 86 10 365
2011 Unilingual English 72 12 5 2 2 1 6 90 4 256
2011 Either English or French 83 9 2 3 0 0 4 95 3 105
2008 Bilingual 62 21 4 6 5 0 3 85 11 357
2008 Unilingual English 78 6 4 1 0 1 9 94 1 211
2008 Either English or French 79 7 4 0 0 0 11 96 0 73

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 33 31 16 6 5 6 3 71 12 444
2019 Unilingual English 29 26 16 11 9 5 4 60 22 255
2017 Bilingual 28 33 12 10 2 8 6 72 15 375
2017 Unilingual English 25 33 16 10 8 6 3 63 19 215
2017 Either English or French 37 29 14 9 4 6 2 71 14 86
2014 Bilingual 29 36 18 9 2 3 3 70 12 364
2014 Unilingual English 35 32 12 9 6 2 4 71 16 249
2014 Either English or French 33 29 18 11 4 2 2 65 15 88

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 31 8 5 3 1 0 83 8 444
2019 Unilingual English 45 26 6 12 10 0 0 72 22 256
2017 Bilingual 50 34 5 6 3 2 1 86 10 376
2017 Unilingual English 41 26 12 11 9 2 0 68 20 215
2017 Either English or French 46 31 9 8 6 0 0 77 14 87
2014 Bilingual 53 30 9 5 2 1 0 84 7 364
2014 Unilingual English 51 23 10 11 5 0 0 74 16 249
2014 Either English or French 48 34 11 3 3 1 0 82 7 88

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 61 27 6 4 1 0 0 89 5 443
2019 Unilingual English 48 31 6 11 4 0 0 80 15 254
2017 Bilingual 53 36 7 2 2 0 0 89 4 373
2017 Unilingual English 44 38 7 7 5 0 0 81 12 215
2017 Either English or French 56 32 7 4 0 0 0 89 4 86
2014 Bilingual 47 43 5 4 0 0 0 91 4 363
2014 Unilingual English 47 36 7 8 2 0 0 82 10 249
2014 Either English or French 42 31 14 10 2 0 0 74 12 88

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 48 34 12 4 1 1 0 83 5 444
2019 Unilingual English 43 32 14 5 5 1 0 76 10 257
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 42 28 16 5 2 1 6 75 7 443
2019 Unilingual English 38 21 19 6 6 1 8 65 14 259

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 41 30 13 8 6 1 1 73 14 441
2019 Unilingual English 40 30 12 9 9 0 0 70 18 258
2017 Bilingual 39 36 11 9 3 1 1 77 12 375
2017 Unilingual English 36 38 9 8 7 0 1 75 16 215
2017 Either English or French 42 37 14 4 2 0 1 80 6 87
2014 Bilingual 38 34 12 9 4 1 2 74 13 364
2014 Unilingual English 32 37 14 10 7 0 0 70 16 249
2014 Either English or French 37 36 12 7 8 0 1 74 14 88
2011 Bilingual 32 35 17 9 6 0 1 67 15 364
2011 Unilingual English 35 30 14 12 8 0 1 65 21 258
2011 Either English or French 36 33 13 11 5 0 2 70 16 106
2008 Bilingual 35 36 12 9 7 1 0 72 16 355
2008 Unilingual English 33 26 17 11 10 1 1 60 22 211
2008 Either English or French 41 24 11 8 12 0 4 68 21 73

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 27 13 5 3 2 1 79 8 443
2019 Unilingual English 51 23 12 6 5 2 0 76 11 256
2017 Bilingual 47 32 9 6 2 3 1 82 8 375
2017 Unilingual English 46 28 10 7 5 3 0 78 12 215
2017 Either English or French 55 31 8 4 2 0 0 86 6 87
2014 Bilingual 47 30 11 7 2 3 1 80 9 364
2014 Unilingual English 47 32 12 2 4 2 1 81 7 249
2014 Either English or French 45 29 14 5 5 0 2 76 10 88
2011 Bilingual 35 36 13 8 4 3 1 74 12 365
2011 Unilingual English 42 30 14 7 6 1 1 73 13 257
2011 Either English or French 43 28 15 8 6 1 0 71 13 106
2008 Bilingual 46 25 14 4 7 4 0 75 11 356
2008 Unilingual English 35 29 14 9 6 5 1 69 16 211
2008 Either English or French 50 24 13 3 7 2 1 76 11 73

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 47 32 10 7 3 1 1 80 10 439
2019 Unilingual English 45 32 8 7 6 1 0 79 13 256
2017 Bilingual 43 37 9 7 2 1 1 81 10 374
2017 Unilingual English 44 33 9 7 5 1 0 78 13 215
2017 Either English or French 52 34 7 4 3 0 0 86 7 87
2014 Bilingual 43 33 11 9 3 0 1 77 12 363
2014 Unilingual English 44 31 13 7 4 0 0 75 11 249
2014 Either English or French 47 32 9 9 2 0 1 80 11 88
2011 Bilingual 35 35 11 13 5 0 0 70 18 363
2011 Unilingual English 40 35 9 9 7 0 0 75 16 258
2011 Either English or French 36 38 9 10 5 2 1 76 15 105
2008 Bilingual 42 33 10 8 6 1 0 75 14 356
2008 Unilingual English 37 30 13 9 9 2 0 68 19 211
2008 Either English or French 41 39 4 5 7 2 1 82 13 73

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 81 11 2 2 1 0 1 94 4 439
2019 Unilingual English 83 6 3 1 2 1 4 94 3 258
2017 Bilingual 77 16 2 2 2 0 0 93 4 373
2017 Unilingual English 85 9 2 1 0 0 4 97 1 213
2017 Either English or French 86 7 2 1 0 0 3 96 1 86
2014 Bilingual 76 14 3 3 2 1 0 91 5 364
2014 Unilingual English 81 7 4 1 2 1 5 94 2 249
2014 Either English or French 79 13 5 1 0 1 1 94 1 88
2011 Bilingual 74 16 3 2 3 0 1 91 6 364
2011 Unilingual English 77 8 5 1 2 1 6 91 3 258
2011 Either English or French 84 9 4 0 0 0 3 95 0 105
2008 Bilingual 80 11 3 3 2 0 1 92 6 354
2008 Unilingual English 84 6 2 0 0 1 6 97 1 210
2008 Either English or French 81 7 5 0 1 0 6 93 1 71

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 22 9 3 4 1 3 83 7 441
2019 Unilingual English 61 19 11 2 3 2 2 83 5 258
2017 Bilingual 53 28 7 3 2 5 3 88 5 375
2017 Unilingual English 58 24 7 4 1 4 2 87 5 214
2017 Either English or French 67 24 5 0 2 0 2 93 3 87
2014 Bilingual 48 21 9 6 5 5 6 78 12 364
2014 Unilingual English 57 22 6 5 3 1 6 85 9 248
2014 Either English or French 48 27 9 5 4 3 5 81 10 88
2011 Bilingual 44 27 9 6 4 3 6 79 11 363
2011 Unilingual English 47 29 7 5 6 2 4 80 12 257
2011 Either English or French 42 28 8 7 8 0 8 76 16 106

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 62 20 10 3 3 1 1 83 6 443
2019 Unilingual English 57 20 10 4 7 2 0 79 11 258
2017 Bilingual 57 25 7 5 4 2 1 83 9 376
2017 Unilingual English 56 21 10 5 5 3 0 79 10 215
2017 Either English or French 62 28 7 2 0 0 0 90 2 87

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 51 30 9 6 4 0 1 81 9 443
2019 Unilingual English 50 29 9 4 8 0 0 79 12 259
2017 Bilingual 52 27 9 8 3 1 1 81 11 375
2017 Unilingual English 54 20 13 5 7 0 0 75 12 214
2017 Either English or French 61 31 3 3 1 0 0 92 5 87
2014 Bilingual 49 30 9 7 4 1 0 80 11 364
2014 Unilingual English 50 28 9 6 6 0 0 79 12 249
2014 Either English or French 49 34 14 1 1 1 0 84 2 88

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 22 50 14 9 1 0 3 74 11 113
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 26 34 18 8 4 8 0 66 14 443
2019 Unilingual English 29 28 15 8 9 11 1 65 19 258
2017 Bilingual 26 38 14 10 4 8 0 70 15 376
2017 Unilingual English 31 29 17 8 9 7 0 64 18 215
2017 Either English or French 38 31 17 6 5 4 0 72 11 86
2014 Bilingual 21 37 15 12 3 11 0 65 17 364
2014 Unilingual English 29 28 20 8 6 8 0 63 15 249
2014 Either English or French 33 33 16 8 3 7 0 71 12 88
2011 Bilingual 20 32 23 9 8 8 0 56 19 363
2011 Unilingual English 16 30 20 8 16 8 1 51 27 259
2011 Either English or French 23 27 22 11 10 4 2 54 23 105

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 25 34 20 12 4 4 0 62 17 441
2019 Unilingual English 26 30 14 16 11 3 0 58 27 258
2017 Bilingual 24 34 16 17 5 4 0 60 24 376
2017 Unilingual English 22 33 15 17 11 2 0 56 29 214
2017 Either English or French 28 36 10 18 8 1 0 64 26 86
2014 Bilingual 17 35 18 16 8 5 1 56 26 364
2014 Unilingual English 22 28 20 17 10 3 0 51 28 248
2014 Either English or French 33 25 19 12 6 3 1 61 19 88
2011 Bilingual 18 32 21 14 9 5 1 53 24 361
2011 Unilingual English 13 30 24 8 21 3 0 45 30 257
2011 Either English or French 19 31 15 18 12 3 1 52 32 105
2008 Bilingual 24 29 22 11 8 5 0 56 20 354
2008 Unilingual English 16 35 19 12 12 5 1 54 25 211
2008 Either English or French 34 21 24 7 9 4 2 58 17 73

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 19 31 23 14 4 8 0 55 20 438
2019 Unilingual English 20 27 16 19 11 7 0 51 32 256
2017 Bilingual 17 31 19 18 7 8 0 52 27 375
2017 Unilingual English 14 32 17 20 13 5 0 48 34 215
2017 Either English or French 18 33 12 20 10 6 0 54 33 86
2014 Bilingual 11 29 23 18 10 9 0 44 31 362
2014 Unilingual English 15 24 22 21 12 6 0 42 35 249
2014 Either English or French 27 22 20 14 10 6 1 53 25 88
2011 Bilingual 11 32 25 15 9 9 0 47 26 364
2011 Unilingual English 6 30 20 21 16 7 0 39 40 255
2011 Either English or French 16 28 19 22 8 4 2 46 33 106
2008 Bilingual 14 29 22 19 6 9 0 48 28 355
2008 Unilingual English 9 27 21 16 14 12 0 42 34 211
2008 Either English or French 23 19 23 16 7 12 0 47 27 73

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 18 28 23 20 8 3 0 47 29 441
2019 Unilingual English 17 31 14 19 17 2 0 49 36 256
2017 Bilingual 15 38 17 17 6 6 0 57 25 375
2017 Unilingual English 14 29 16 23 15 3 0 45 39 215
2017 Either English or French 20 43 8 16 9 4 0 66 26 86
2014 Bilingual 14 33 22 16 9 5 0 50 27 363
2014 Unilingual English 14 27 19 20 16 4 0 43 37 248
2014 Either English or French 26 31 12 16 12 2 1 59 29 88
2011 Bilingual 14 42 17 16 8 2 0 57 25 364
2011 Unilingual English 8 31 20 19 18 4 0 41 39 257
2011 Either English or French 14 33 16 20 12 6 0 49 34 106
2008 Bilingual 17 39 16 16 8 4 0 58 25 356
2008 Unilingual English 14 31 16 23 13 2 0 46 37 210
2008 Either English or French 23 33 8 19 9 7 0 61 30 73

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 54 24 12 4 2 3 1 81 7 443
2019 Unilingual English 33 17 13 6 5 22 4 68 14 259
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 24 47 16 9 2 1 0 72 11 443
2019 Unilingual English 25 41 16 11 6 2 0 67 17 259
2017 Bilingual 30 44 14 8 2 2 1 75 11 374
2017 Unilingual English 24 46 14 7 8 1 0 70 16 215
2017 Either English or French 30 38 16 10 5 1 0 69 15 85
2014 Bilingual 27 45 14 7 4 2 1 73 12 364
2014 Unilingual English 22 40 20 11 5 2 0 63 17 248
2014 Either English or French 38 33 16 9 5 0 0 71 13 88
2011 Bilingual 30 42 16 7 4 1 0 73 11 361
2011 Unilingual English 20 38 20 13 9 1 0 58 22 256
2011 Either English or French 27 38 19 10 4 2 1 67 14 106

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 15 32 21 23 8 1 0 47 32 442
2019 Unilingual English 14 31 14 24 16 1 0 46 40 259

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 41 39 11 3 3 1 2 82 7 440
2019 Unilingual English 36 35 14 7 6 2 1 73 13 258
2017 Bilingual 43 37 10 5 3 2 1 82 8 376
2017 Unilingual English 40 32 15 7 3 2 0 74 10 215
2017 Either English or French 49 34 8 4 2 2 0 85 6 85
2014 Bilingual 35 38 11 7 3 4 1 78 11 364
2014 Unilingual English 40 38 9 6 5 1 2 80 11 249
2014 Either English or French 44 29 13 5 2 6 0 78 8 88
2011 Bilingual 37 30 12 11 6 3 1 70 17 363
2011 Unilingual English 29 39 10 8 7 5 0 73 16 258
2011 Either English or French 37 36 11 11 3 2 1 74 15 103
2008 Bilingual 43 34 10 5 4 3 1 80 9 356
2008 Unilingual English 37 32 11 8 6 5 0 73 15 211
2008 Either English or French 44 33 12 2 4 3 2 81 6 73

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 39 17 8 2 1 0 74 9 442
2019 Unilingual English 32 34 18 8 7 1 0 66 15 258

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 19 30 19 13 8 7 4 55 24 442
2019 Unilingual English 22 19 19 18 14 6 2 45 34 258
2017 Bilingual 23 28 16 10 8 10 5 59 22 376
2017 Unilingual English 22 28 15 15 11 8 1 55 28 215
2017 Either English or French 22 24 14 15 10 12 3 55 28 85
2014 Bilingual 12 27 15 13 13 14 7 49 32 364
2014 Unilingual English 19 22 15 18 14 9 5 47 36 248
2014 Either English or French 23 24 15 10 17 8 3 52 30 88
2011 Bilingual 12 21 21 16 11 13 7 41 33 364
2011 Unilingual English 12 17 20 14 20 14 3 36 40 258
2011 Either English or French 18 16 16 14 21 6 9 40 41 105

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 21 34 21 12 7 4 0 58 21 443
2019 Unilingual English 19 23 20 16 17 4 1 45 34 257
2017 Bilingual 24 35 19 11 5 5 1 63 17 373
2017 Unilingual English 20 27 17 15 16 5 0 49 33 215
2017 Either English or French 20 26 22 15 11 4 2 49 28 87
2014 Bilingual 21 39 17 12 6 5 1 64 18 364
2014 Unilingual English 15 18 22 18 20 4 3 36 40 249
2014 Either English or French 25 18 19 14 17 3 5 46 33 88
2011 Bilingual 19 35 16 15 12 3 1 56 28 363
2011 Unilingual English 10 21 17 19 28 2 2 33 49 258
2011 Either English or French 14 21 22 19 17 2 6 37 39 106
2008 Bilingual 19 32 19 15 10 4 1 54 26 356
2008 Unilingual English 15 22 17 22 20 5 0 39 43 209
2008 Either English or French 22 26 20 13 12 3 5 52 27 73

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 21 27 18 13 14 4 3 52 29 444
2019 Unilingual English 17 25 17 16 21 2 3 43 39 259
2017 Bilingual 18 25 16 17 15 4 5 47 35 375
2017 Unilingual English 13 22 18 18 24 2 3 37 44 215
2017 Either English or French 16 17 14 16 30 4 3 35 49 87
2014 Bilingual 15 28 15 18 17 5 4 47 37 364
2014 Unilingual English 10 17 15 20 32 3 4 28 56 249
2014 Either English or French 20 14 20 16 24 1 4 36 43 88
2011 Bilingual 14 21 20 21 20 1 3 36 43 363
2011 Unilingual English 7 18 13 19 37 1 5 27 60 257
2011 Either English or French 11 18 13 17 28 2 11 34 51 106
2008 Bilingual 15 25 15 20 17 4 3 44 40 357
2008 Unilingual English 7 22 15 18 30 5 3 32 52 209
2008 Either English or French 14 31 12 12 21 1 9 50 37 73

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 21 14 3 2 1 5 79 6 442
2019 Unilingual English 54 21 12 4 4 1 5 79 8 257

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 65 12 5 3 3 2 11 88 6 442
2019 Unilingual English 48 15 8 4 6 5 13 77 13 257

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 48 24 11 6 5 1 4 76 12 443
2019 Unilingual English 41 23 19 7 3 3 4 69 10 257

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 42 21 15 7 8 3 5 68 16 439
2019 Unilingual English 37 18 21 10 5 4 5 61 17 256

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 48 15 14 6 10 2 3 68 17 442
2019 Unilingual English 31 18 17 13 12 4 4 53 28 256

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 71 11 9 3 1 1 5 87 4 442
2019 Unilingual English 64 17 8 3 1 2 5 86 5 256

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 78 7 4 3 2 3 3 90 5 437
2019 Unilingual English 67 11 4 2 5 6 4 87 9 256

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 80 4 3 1 1 1 9 94 3 440
2019 Unilingual English 73 6 6 0 2 3 9 90 3 257

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 23 44 18 8 3 4 1 70 11 440
2019 Unilingual English 19 42 18 11 7 2 0 62 19 259
2017 Bilingual 25 38 17 10 4 6 1 68 15 375
2017 Unilingual English 19 36 21 12 8 4 0 57 20 214
2017 Either English or French 25 28 27 11 6 3 0 55 17 87

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 37 40 12 5 3 2 1 79 9 441
2019 Unilingual English 33 38 16 7 5 2 0 72 12 256
2017 Bilingual 41 40 11 5 1 2 0 82 6 376
2017 Unilingual English 37 42 10 6 3 2 0 81 8 215
2017 Either English or French 40 36 10 8 4 1 1 78 12 87
2014 Bilingual 43 38 9 6 1 3 0 84 7 364
2014 Unilingual English 44 31 12 8 2 1 0 77 10 248
2014 Either English or French 45 31 11 5 7 1 0 77 12 88
2011 Bilingual 32 39 16 7 4 2 0 73 11 364
2011 Unilingual English 26 43 12 8 8 2 0 71 17 257
2011 Either English or French 32 36 13 9 7 3 0 70 17 106

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 39 36 12 4 3 4 1 80 7 438
2019 Unilingual English 42 31 17 4 3 2 0 76 7 259
2017 Bilingual 40 36 13 1 3 5 1 82 4 372
2017 Unilingual English 37 32 16 5 3 6 0 74 8 215
2017 Either English or French 46 22 14 4 7 7 0 73 12 86
2014 Bilingual 43 38 10 3 1 5 0 85 4 364
2014 Unilingual English 44 28 13 6 4 5 0 75 11 249
2014 Either English or French 46 33 10 1 7 2 0 81 8 88

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 36 6 4 2 0 0 88 6 442
2019 Unilingual English 46 31 8 8 6 0 0 77 15 258
2017 Bilingual 49 37 6 6 2 0 1 86 8 375
2017 Unilingual English 46 35 9 6 4 0 0 81 10 215
2017 Either English or French 44 42 9 1 3 0 0 86 4 86
2014 Bilingual 53 36 5 4 1 0 0 89 6 364
2014 Unilingual English 47 34 9 7 3 0 0 81 10 249
2014 Either English or French 53 33 6 3 5 1 0 86 8 88
2011 Bilingual 39 41 9 7 4 0 0 80 10 363
2011 Unilingual English 32 37 15 8 7 1 0 70 15 256
2011 Either English or French 37 35 11 11 4 1 0 73 16 106
2008 Bilingual 38 41 11 6 3 1 0 80 9 357
2008 Unilingual English 37 36 12 8 7 1 0 73 15 211
2008 Either English or French 55 24 8 8 4 1 0 80 12 73

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 38 34 15 8 4 1 0 72 13 440
2019 Unilingual English 34 31 14 9 10 2 0 66 19 259
2017 Bilingual 40 31 15 9 4 1 0 72 13 375
2017 Unilingual English 36 29 22 8 5 0 0 65 13 215
2017 Either English or French 35 35 16 8 6 0 0 69 14 87
2014 Bilingual 33 39 13 9 4 1 0 73 13 364
2014 Unilingual English 29 31 19 15 7 0 0 60 22 249
2014 Either English or French 38 31 15 11 5 1 0 70 15 88
2011 Bilingual 24 38 24 9 4 1 0 63 13 364
2011 Unilingual English 23 31 20 14 12 0 0 54 26 257
2011 Either English or French 29 32 17 20 2 0 1 61 22 106

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 35 36 16 9 4 0 0 72 13 438
2019 Unilingual English 30 35 13 12 8 0 0 66 21 257
2017 Bilingual 41 36 11 8 3 1 0 78 11 374
2017 Unilingual English 37 32 18 7 7 0 0 69 14 213
2017 Either English or French 36 39 11 8 7 0 0 74 15 87
2014 Bilingual 32 42 11 10 4 0 0 75 14 363
2014 Unilingual English 32 30 18 15 5 0 0 62 20 249
2014 Either English or French 39 33 11 11 6 0 0 72 17 88
2011 Bilingual 26 44 16 10 3 0 0 71 13 365
2011 Unilingual English 22 35 18 14 11 0 0 58 24 258
2011 Either English or French 30 34 18 15 3 0 1 64 18 106
2008 Bilingual 32 39 14 10 4 2 0 72 14 357
2008 Unilingual English 29 40 12 12 6 0 0 69 18 211
2008 Either English or French 48 29 11 8 4 0 0 77 12 73

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 36 24 19 10 7 3 0 62 18 443
2019 Unilingual English 31 21 19 9 14 5 2 55 24 258
2017 Bilingual 34 32 14 9 6 4 0 69 16 376
2017 Unilingual English 32 28 20 10 7 3 1 62 18 213
2017 Either English or French 28 29 23 11 5 2 2 60 16 87
2014 Bilingual 35 27 17 10 7 4 0 65 18 364
2014 Unilingual English 26 20 20 17 11 5 1 49 29 248
2014 Either English or French 32 23 21 10 6 6 2 60 17 88
2011 Bilingual 27 30 18 12 8 5 0 60 21 362
2011 Unilingual English 24 24 19 9 17 5 2 52 28 258
2011 Either English or French 26 29 18 17 6 1 3 58 24 106
2008 Bilingual 31 30 16 8 7 6 1 65 17 357
2008 Unilingual English 24 26 15 15 12 6 2 55 29 210
2008 Either English or French 36 13 14 14 7 2 15 58 25 73
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Bilingual 30 32 38 445
2019 Unilingual English 24 35 42 259
2017 Bilingual 25 37 39 376
2017 Unilingual English 21 46 32 215
2017 Either English or French 23 40 37 87
2014 Bilingual 28 35 37 364
2014 Unilingual English 24 41 35 249
2014 Either English or French 22 46 31 88
2011 Bilingual 35 33 31 365
2011 Unilingual English 28 33 39 257
2011 Either English or French 29 35 36 105

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Bilingual 9 34 41 1 5 9 134
2019 Unilingual English 13 22 30 11 10 14 60
2017 Bilingual 15 19 49 5 3 8 97
2017 Unilingual English 20 12 44 5 16 4 45
2017 Either English or French 20 5 26 4 36 10 20
2014 Bilingual 18 17 41 8 9999 15 102
2014 Unilingual English 20 12 40 7 9999 21 59
2014 Either English or French 14 19 32 8 9999 28 20
2011 Bilingual 14 20 55 5 9999 6 130
2011 Unilingual English 23 9 45 11 9999 12 75
2011 Either English or French 25 11 32 14 9999 19 29
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 40 11 11 3 0 4 73 15 442
2019 Unilingual English 33 43 9 6 2 1 6 82 9 258

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 50 25 11 2 2 6 4 84 4 442
2019 Unilingual English 47 26 12 3 2 5 6 81 5 258
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 9 91 445
2019 Unilingual English 15 85 257

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 46 54 40
2019 Unilingual English 59 41 37

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 70 30 40
2019 Unilingual English 58 42 37

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 40
2019 Unilingual English 0 100 37

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Unilingual English 0 100 37

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 40

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 50 50 40

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 61 39 40
2019 Unilingual English 54 46 37

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 44 56 40

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 26 74 40

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 58 42 40

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 40
2019 Unilingual English 48 52 37

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 40

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 55 45 40

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 18 82 40

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Unilingual English 13 87 37

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 55 45 39

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 40 60 39

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 17 83 39
2019 Unilingual English 30 70 37

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 24 76 39

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 15 85 39

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 21 79 39

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 15 85 443
2019 Unilingual English 14 86 258

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 13 21 20 6 3 30 7 53 15 443
2019 Unilingual English 17 13 19 7 9 29 7 47 24 259
2017 Bilingual 19 20 14 6 5 29 7 61 17 376
2017 Unilingual English 19 16 19 5 7 25 8 53 18 215
2017 Either English or French 22 13 23 5 4 25 9 53 13 87
2014 Bilingual 14 16 17 6 3 36 8 54 16 364
2014 Unilingual English 16 16 19 8 6 27 7 49 22 249
2014 Either English or French 20 25 20 4 4 22 4 61 12 88

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 35 16 4 4 8 1 73 9 443
2019 Unilingual English 34 25 18 5 8 8 1 65 15 257
2017 Bilingual 31 35 15 5 3 9 1 75 9 372
2017 Unilingual English 30 30 18 5 5 10 1 68 12 213
2017 Either English or French 31 31 13 6 4 13 2 74 11 87
2014 Bilingual 21 30 19 6 2 21 1 66 10 364
2014 Unilingual English 27 25 20 8 5 13 2 61 15 249
2014 Either English or French 31 33 14 4 5 10 2 73 11 88
2011 Bilingual 27 37 20 6 3 8 0 70 9 363
2011 Unilingual English 30 34 19 7 5 4 0 67 13 256
2011 Either English or French 30 38 14 7 4 7 0 73 12 104
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 7 93 442
2019 Unilingual English 9 91 257

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 42 58 32

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 85 15 32

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Unilingual English 0 100 22

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 32

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 32

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 25 75 32

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 20 80 32

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 14 86 32

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 37 63 32

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 24 76 32

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 32

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 32

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 14 86 32

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 32

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 32

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 32

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 27 73 32

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 24 76 32

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Unilingual English 0 100 22

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 32

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Unilingual English 0 100 22

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 62 38 32

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 10 90 439
2019 Unilingual English 13 87 258

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 15 20 23 3 3 31 6 55 9 442
2019 Unilingual English 18 13 21 5 6 31 7 50 17 257
2017 Bilingual 20 18 16 3 2 34 8 65 8 376
2017 Unilingual English 20 16 20 4 3 32 7 57 11 215
2017 Either English or French 21 15 20 7 4 29 5 55 16 86
2014 Bilingual 16 17 15 1 2 40 7 64 7 364
2014 Unilingual English 19 13 22 5 2 32 8 52 11 249
2014 Either English or French 29 13 18 7 1 25 7 62 12 87

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 33 34 17 3 2 10 1 75 6 441
2019 Unilingual English 33 28 17 4 6 9 2 69 11 258
2017 Bilingual 33 37 12 2 2 13 1 82 5 376
2017 Unilingual English 32 30 14 5 3 12 3 74 10 213
2017 Either English or French 38 20 16 4 4 17 1 70 10 87
2014 Bilingual 28 29 15 2 2 24 1 75 5 364
2014 Unilingual English 34 24 21 6 2 13 1 67 9 249
2014 Either English or French 39 19 22 2 3 12 3 67 7 88
2011 Bilingual 34 36 16 4 2 10 0 77 6 364
2011 Unilingual English 32 33 21 3 3 7 1 71 6 257
2011 Either English or French 33 34 14 6 5 7 1 74 12 106
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 19 26 24 14 16 0 1 46 30 442
2019 Unilingual English 17 29 22 15 16 0 1 47 32 259
2017 Bilingual 18 20 21 14 24 1 3 39 39 375
2017 Unilingual English 16 28 24 10 20 1 1 44 31 215
2017 Either English or French 14 26 11 22 25 0 1 41 48 86

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 15 21 28 21 14 0 1 36 36 443
2019 Unilingual English 17 30 24 12 16 0 0 47 29 257
2017 Bilingual 13 22 29 16 17 1 2 37 34 375
2017 Unilingual English 15 27 25 17 14 0 1 42 32 214
2017 Either English or French 18 18 23 17 21 0 2 37 39 87

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 20 26 26 16 10 0 1 47 27 439
2019 Unilingual English 30 31 17 10 9 1 2 63 20 258
2017 Bilingual 21 28 23 12 13 1 2 50 26 374
2017 Unilingual English 23 36 20 9 10 0 2 60 19 215
2017 Either English or French 25 29 14 12 15 0 5 57 29 87

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 14 21 27 20 16 1 1 36 37 440
2019 Unilingual English 21 31 19 14 12 1 2 53 28 258
2017 Bilingual 12 22 26 19 18 1 1 35 38 373
2017 Unilingual English 19 16 27 16 19 2 1 36 36 215
2017 Either English or French 11 21 21 17 28 0 1 33 46 87

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 24 15 8 7 0 4 70 15 439
2019 Unilingual English 43 21 12 7 10 1 7 70 17 258
2017 Bilingual 37 23 17 6 6 1 10 67 14 374
2017 Unilingual English 43 24 11 5 7 0 9 74 13 214
2017 Either English or French 35 17 10 11 13 1 12 60 28 86

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 26 23 11 8 0 1 56 20 441
2019 Unilingual English 30 32 15 9 13 0 2 63 23 258
2017 Bilingual 30 27 20 13 7 1 2 58 21 373
2017 Unilingual English 27 26 26 13 5 1 2 55 19 213
2017 Either English or French 26 23 17 15 16 0 2 51 32 86

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 35 22 8 3 1 1 66 12 441
2019 Unilingual English 29 30 18 13 7 1 2 61 20 259
2017 Bilingual 29 32 20 10 5 1 2 63 16 372
2017 Unilingual English 26 31 21 13 6 1 2 59 20 213
2017 Either English or French 24 27 23 13 7 0 6 54 21 87

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 25 31 24 10 8 1 1 58 18 439
2019 Unilingual English 25 32 17 15 9 2 0 58 24 258
2017 Bilingual 21 33 22 14 8 0 2 55 23 373
2017 Unilingual English 23 30 22 17 4 1 2 55 22 212
2017 Either English or French 28 21 20 12 15 0 3 51 28 87

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 35 26 20 12 4 0 1 63 16 439
2019 Unilingual English 39 26 15 10 8 0 2 66 18 259
2017 Bilingual 30 31 21 11 4 1 2 63 15 373
2017 Unilingual English 31 29 23 8 5 2 1 63 13 213
2017 Either English or French 35 29 14 8 9 1 3 67 18 87

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 40 26 15 10 7 0 2 67 17 439
2019 Unilingual English 37 24 16 11 10 0 2 63 21 258

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 36 29 21 7 5 0 2 66 13 438
2019 Unilingual English 35 32 15 7 7 1 3 70 14 257
2017 Bilingual 31 31 19 13 3 1 2 63 17 369
2017 Unilingual English 31 29 24 10 3 1 2 62 13 212
2017 Either English or French 33 32 19 5 8 0 4 67 13 86

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 51 24 13 6 4 0 2 77 9 439
2019 Unilingual English 42 26 15 7 8 0 2 70 15 256
2017 Bilingual 56 24 11 6 2 0 2 81 8 374
2017 Unilingual English 52 26 14 4 2 0 2 80 6 214
2017 Either English or French 46 31 14 3 6 0 1 77 9 87

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 73 12 5 1 2 0 7 91 3 437
2019 Unilingual English 67 15 7 2 4 0 5 86 6 258
2017 Bilingual 74 12 5 3 3 0 4 89 5 374
2017 Unilingual English 72 12 7 1 2 1 4 89 4 213
2017 Either English or French 70 12 4 5 6 0 4 85 11 87

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 73 12 4 3 3 1 4 89 7 438
2019 Unilingual English 68 14 8 4 5 0 2 83 9 258
2017 Bilingual 57 23 10 5 2 0 2 83 7 375
2017 Unilingual English 51 30 10 2 4 1 2 84 6 214
2017 Either English or French 61 25 7 0 3 0 4 90 3 87

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 58 25 8 3 1 0 3 87 5 437
2019 Unilingual English 54 33 6 4 2 0 1 87 7 257
2017 Bilingual 61 22 9 3 3 0 2 84 6 375
2017 Unilingual English 57 25 7 3 4 1 3 85 7 214
2017 Either English or French 55 24 4 5 9 0 4 83 14 86

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 59 21 7 5 4 1 3 83 10 434
2019 Unilingual English 59 19 10 4 7 0 1 79 12 256
2017 Bilingual 56 13 6 1 2 0 23 89 4 374
2017 Unilingual English 51 12 8 2 1 0 26 85 5 215
2017 Either English or French 55 13 6 0 3 0 24 89 3 87

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 58 8 8 1 0 1 24 88 2 432
2019 Unilingual English 59 13 3 1 1 0 24 94 3 255
2017 Bilingual 66 16 8 1 1 0 8 88 3 372
2017 Unilingual English 55 23 9 6 1 0 6 83 7 210
2017 Either English or French 56 20 10 4 3 0 8 82 7 87

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 68 18 4 1 1 0 7 92 3 434
2019 Unilingual English 62 20 9 2 2 0 5 87 4 255
2017 Bilingual 58 16 9 6 6 0 5 78 12 375
2017 Unilingual English 47 23 11 5 10 2 3 73 15 215
2017 Either English or French 41 17 13 6 20 1 2 60 27 87

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 14 11 7 6 0 4 75 13 438
2019 Unilingual English 51 16 18 6 7 0 3 69 13 258
2017 Bilingual 49 29 12 4 1 0 5 82 6 372
2017 Unilingual English 51 27 12 4 3 0 3 80 8 215
2017 Either English or French 48 26 13 1 6 0 6 79 7 87

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 51 27 16 2 1 1 3 81 3 433
2019 Unilingual English 53 29 8 3 3 1 4 86 5 254

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 13 30 37 14 6 0 0 43 20 442
2019 Unilingual English 15 27 36 12 10 0 0 42 22 258
2017 Bilingual 12 27 39 15 6 0 1 39 21 376
2017 Unilingual English 13 27 40 13 7 0 0 40 20 212
2017 Either English or French 8 30 39 16 7 0 0 38 23 87

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 8 21 39 22 10 0 1 31 30 438
2019 Unilingual English 13 22 36 22 7 0 1 29 35 255
2017 Bilingual 6 21 39 23 8 0 1 32 28 376
2017 Unilingual English 8 22 41 21 8 1 0 29 30 215
2017 Either English or French 10 18 41 18 9 0 4 28 29 85

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 28 41 16 7 2 4 0 73 10 441
2019 Unilingual English 25 38 20 10 4 2 0 65 14 257
2017 Bilingual 17 36 20 13 5 9 0 59 20 374
2017 Unilingual English 17 44 13 12 9 5 0 64 22 215
2017 Either English or French 17 34 18 12 13 6 0 55 26 87

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 19 40 19 13 6 2 0 61 19 442
2019 Unilingual English 21 28 21 15 13 1 0 50 29 259
2017 Bilingual 19 39 18 15 6 3 0 60 22 374
2017 Unilingual English 16 36 18 20 9 2 0 53 29 214
2017 Either English or French 17 39 18 10 10 6 0 59 22 87
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 14 86 444
2019 Unilingual English 17 83 257
2017 Bilingual 16 84 375
2017 Unilingual English 21 79 214
2017 Either English or French 23 77 87
2014 Bilingual 14 86 361
2014 Unilingual English 18 82 249
2014 Either English or French 6 94 88

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 81 19 63
2019 Unilingual English 80 20 44
2017 Bilingual 80 20 61
2017 Unilingual English 75 25 45
2017 Either English or French 95 5 20
2014 Bilingual 81 19 49
2014 Unilingual English 78 22 44

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 68 18 4 6 2 3 0 88 8 52
2019 Unilingual English 38 49 0 6 3 3 0 90 10 36
2017 Bilingual 63 27 6 2 0 0 2 92 2 49
2017 Unilingual English 50 39 5 6 0 0 0 88 6 34
2017 Either English or French 64 30 0 0 5 0 0 95 5 19
2014 Bilingual 51 36 5 6 3 0 0 86 9 40
2014 Unilingual English 57 31 3 5 3 0 0 89 8 35
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 19 25 28 12 13 2 0 19 81 443
2019 Unilingual English 14 30 25 14 12 4 1 15 85 258
2017 Bilingual 24 21 21 14 16 4 1 25 75 376
2017 Unilingual English 20 27 18 12 17 5 1 22 78 214
2017 Either English or French 19 20 21 10 19 10 0 21 79 87

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 70 30 352
2019 Unilingual English 74 26 210

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 37 63 346
2019 Unilingual English 38 62 208

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 12 21 19 19 19 1 8 36 43 348
2019 Unilingual English 14 21 14 23 19 2 6 38 46 206
2017 Bilingual 14 23 16 18 17 2 9 42 40 268
2017 Unilingual English 7 29 12 12 32 3 6 39 48 158
2017 Either English or French 7 14 13 29 24 3 9 25 60 62

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 5 16 17 21 33 2 7 23 59 349
2019 Unilingual English 6 17 17 21 32 2 5 25 57 202
2017 Bilingual 3 8 11 15 55 2 6 11 77 268
2017 Unilingual English 2 9 11 15 54 5 4 12 76 158
2017 Either English or French 2 10 15 12 53 3 6 13 71 62

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 33 21 15 11 11 1 7 59 24 438
2019 Unilingual English 42 17 12 6 9 2 11 69 17 254
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