2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	46	4	13	4	78	17	46
2019	CS-02	29	50	4	13	4	79	17	24
2019	CS-03	25	42	8	25	0	67	25	12
2017	CS	26	52	2	14	5	79	19	42
2017	CS-02	29	58	0	8	4	88	13	24
2017	CS-03	30	50	0	20	0	80	20	10
2014	CS	23	52	6	16	3	75	19	31
2014	CS-02	24	53	6	12	6	76	18	17
2011	CS	29	52	12	5	2	81	7	42
2011	CS-02	24	59	12	6	0	82	6	17
2011	CS-03	29	57	7	0	7	86	7	14
2008	CS	41	44	6	7	2	85	9	54
2008	CS-02	35	52	0	13	0	87	13	23
2008	CS-03	56	25	13	0	6	81	6	16

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	65	26	7	0	2	0	0	91	2	46
2019	CS-02	71	25	4	0	0	0	0	96	0	24
2019	CS-03	50	33	17	0	0	0	0	83	0	12
2017	CS	60	26	5	7	0	0	2	88	7	42
2017	CS-02	63	21	4	8	0	0	4	87	9	24
2017	CS-03	60	40	0	0	0	0	0	100	0	10
2014	CS	36	38	10	13	0	0	3	77	13	31
2014	CS-02	47	35	6	6	0	0	6	88	6	17
2011	CS	50	24	7	12	7	0	0	74	19	42
2011	CS-02	47	35	12	6	0	0	0	82	6	17
2011	CS-03	64	14	0	7	14	0	0	79	21	14
2008	CS	54	11	4	20	7	2	2	67	29	54
2008	CS-02	70	9	4	13	0	0	4	82	14	23
2008	CS-03	50	19	0	19	13	0	0	69	31	16

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	48	7	7	11	76	17	46
2019	CS-02	29	38	13	8	13	67	21	24
2019	CS-03	17	67	0	8	8	83	17	12
2017	CS	29	36	12	21	2	64	24	42
2017	CS-02	25	38	8	25	4	63	29	24
2017	CS-03	50	30	10	10	0	80	10	10
2014	CS	32	32	6	16	13	64	29	31
2014	CS-02	29	35	12	12	12	65	24	17
2011	CS	33	40	12	14	0	74	14	42
2011	CS-02	29	41	18	12	0	71	12	17
2011	CS-03	50	29	7	14	0	79	14	14

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	43	17	15	4	0	2	62	20	46
2019	CS-02	21	33	25	13	8	0	0	54	21	24
2019	CS-03	8	42	17	25	0	0	8	55	27	12
2018	CS	18	56	9	18	0	0	0	74	18	34
2018	CS-02	17	67	0	17	0	0	0	83	17	12
2018	CS-03	21	43	21	14	0	0	0	64	14	14
2017	CS	29	48	12	7	5	0	0	76	12	42
2017	CS-02	25	46	13	13	4	0	0	71	17	24
2017	CS-03	30	50	20	0	0	0	0	80	0	10
2014	CS	23	36	13	29	0	0	0	58	29	31
2014	CS-02	18	47	12	24	0	0	0	65	24	17
2011	CS	12	38	26	12	7	5	0	53	20	42
2011	CS-02	12	35	18	29	6	0	0	47	35	17
2011	CS-03	7	36	36	0	14	7	0	46	15	14
2008	CS	20	41	20	13	6	0	0	61	19	54
2008	CS-02	17	30	17	26	9	0	0	48	35	23
2008	CS-03	19	63	6	6	6	0	0	81	13	16

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	35	43	13	7	2	80	7	46
2019	CS-02	29	42	13	13	4	74	13	24
2019	CS-03	33	50	17	0	0	83	0	12
2017	CS	54	29	10	7	0	83	7	41
2017	CS-02	46	33	13	8	0	79	8	24
2017	CS-03	60	30	0	10	0	90	10	10
2014	CS	36	39	16	10	0	75	10	31
2014	CS-02	29	41	12	18	0	71	18	17

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	39	17	0	4	0	78	4	46
2019	CS-02	33	46	17	0	4	0	79	4	24
2019	CS-03	42	42	17	0	0	0	83	0	12
2018	CS	49	37	6	3	6	0	86	9	35
2018	CS-02	42	42	8	0	8	0	83	8	12
2018	CS-03	50	36	0	7	7	0	86	14	14
2017	CS	41	44	5	10	0	0	85	10	41
2017	CS-02	42	50	4	4	0	0	92	4	24
2017	CS-03	50	30	0	20	0	0	80	20	10
2014	CS	42	29	13	9	6	0	71	16	31
2014	CS-02	29	29	24	6	12	0	59	18	17
2011	CS	33	29	19	10	7	2	63	17	42
2011	CS-02	41	18	24	0	12	6	63	13	17
2011	CS-03	29	50	7	14	0	0	79	14	14

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	43	15	4	9	72	13	46
2019	CS-02	25	50	13	4	8	75	13	24
2019	CS-03	25	42	17	8	8	67	17	12
2018	CS	41	29	18	6	6	71	12	34
2018	CS-02	33	33	25	0	8	67	8	12
2018	CS-03	54	23	15	8	0	77	8	13
2017	CS	26	48	19	2	5	74	7	42
2017	CS-02	21	54	13	4	8	75	13	24
2017	CS-03	20	50	30	0	0	70	0	10
2014	CS	39	32	16	10	3	71	13	31
2014	CS-02	47	18	18	12	6	65	18	17
2011	CS	21	45	24	5	5	67	10	42
2011	CS-02	18	47	18	6	12	65	18	17
2011	CS-03	21	57	14	7	0	79	7	14
2008	CS	33	48	7	9	2	81	11	54
2008	CS-02	26	61	9	0	4	87	4	23
2008	CS-03	38	25	6	31	0	63	31	16

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	43	9	15	7	0	70	22	46
2019	CS-02	21	50	13	8	8	0	71	17	24
2019	CS-03	17	50	0	25	8	0	67	33	12
2018	CS	29	29	29	9	6	0	57	14	35
2018	CS-02	17	25	42	8	8	0	42	17	12
2018	CS-03	36	43	14	7	0	0	79	7	14
2017	CS	24	36	14	17	10	0	60	26	42
2017	CS-02	17	38	13	21	13	0	54	33	24
2017	CS-03	30	30	20	10	10	0	60	20	10
2014	CS	36	26	13	22	3	0	62	25	31
2014	CS-02	35	24	18	18	6	0	59	24	17
2011	CS	21	33	24	7	12	2	56	20	42
2011	CS-02	29	29	18	6	18	0	59	24	17
2011	CS-03	14	43	29	0	14	0	57	14	14

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	16	56	16	9	4	71	13	45
2019	CS-02	17	61	9	9	4	78	13	23
2019	CS-03	0	58	33	0	8	58	8	12
2018	CS	26	37	20	6	11	63	17	35
2018	CS-02	17	42	33	0	8	58	8	12
2018	CS-03	36	36	14	7	7	71	14	14
2017	CS	14	60	10	10	7	74	17	42
2017	CS-02	21	50	4	13	13	71	25	24
2017	CS-03	10	70	20	0	0	80	0	10

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	46	37	7	7	4	0	83	11	46
2019	CS-02	50	38	0	4	8	0	88	13	24
2019	CS-03	33	42	17	8	0	0	75	8	12
2018	CS	54	34	9	3	0	0	89	3	35
2018	CS-02	50	42	8	0	0	0	92	0	12
2018	CS-03	79	14	0	7	0	0	93	7	14
2017	CS	37	44	12	2	5	0	80	7	41
2017	CS-02	26	48	13	4	9	0	74	13	23
2017	CS-03	60	20	20	0	0	0	80	0	10
2014	CS	45	29	10	10	6	0	74	16	31
2014	CS-02	47	24	12	12	6	0	71	18	17
2011	CS	38	48	2	5	7	0	86	12	42
2011	CS-02	24	47	6	12	12	0	71	24	17
2011	CS-03	64	36	0	0	0	0	100	0	14
2008	CS	33	48	2	11	4	2	83	15	54
2008	CS-02	30	57	4	4	4	0	87	9	23
2008	CS-03	38	25	0	31	6	0	63	38	16

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	41	11	9	9	72	17	46
2019	CS-02	25	54	8	4	8	79	13	24
2019	CS-03	33	25	17	8	17	58	25	12
2018	CS	40	31	3	23	3	71	26	35
2018	CS-02	42	25	8	25	0	67	25	12
2018	CS-03	57	29	0	14	0	86	14	14
2017	CS	31	33	21	5	10	64	14	42
2017	CS-02	25	42	17	4	13	67	17	24
2017	CS-03	40	20	30	0	10	60	10	10

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	35	7	2	4	87	7	46
2019	CS-02	54	33	8	0	4	88	4	24
2019	CS-03	33	50	8	8	0	83	8	12
2018	CS	59	29	9	3	0	88	3	34
2018	CS-02	58	25	8	8	0	83	8	12
2018	CS-03	71	21	7	0	0	93	0	14
2017	CS	52	29	19	0	0	81	0	42
2017	CS-02	54	29	17	0	0	83	0	24
2017	CS-03	40	30	30	0	0	70	0	10
2014	CS	51	29	10	6	3	81	10	31
2014	CS-02	59	18	6	12	6	76	18	17
2011	CS	48	40	10	2	0	88	2	42
2011	CS-02	47	29	18	6	0	76	6	17
2011	CS-03	43	57	0	0	0	100	0	14

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	46	7	7	9	4	77	16	46
2019	CS-02	25	50	4	13	4	4	78	17	24
2019	CS-03	25	50	8	0	17	0	75	17	12
2018	CS	37	43	11	3	6	0	80	9	35
2018	CS-02	42	33	17	8	0	0	75	8	12
2018	CS-03	50	43	7	0	0	0	93	0	14
2017	CS	33	45	12	2	7	0	79	10	42
2017	CS-02	29	50	4	4	13	0	79	17	24
2017	CS-03	50	10	40	0	0	0	60	0	10
2014	CS	34	33	20	7	7	0	66	13	30
2014	CS-02	29	24	29	6	12	0	53	18	17
2011	CS	26	52	7	10	5	0	79	14	42
2011	CS-02	29	41	6	18	6	0	71	24	17
2011	CS-03	21	57	7	7	7	0	79	14	14

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	39	11	11	7	72	17	46
2019	CS-02	17	50	17	13	4	67	17	24
2019	CS-03	50	17	8	17	8	67	25	12
2018	CS	29	53	9	3	6	82	9	34
2018	CS-02	27	55	9	0	9	82	9	11
2018	CS-03	43	36	14	7	0	79	7	14
2017	CS	33	48	7	7	5	81	12	42
2017	CS-02	33	42	8	8	8	75	17	24
2017	CS-03	50	30	10	10	0	80	10	10
2014	CS	36	29	13	13	10	64	23	31
2014	CS-02	35	18	12	18	18	53	35	17

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	27	48	9	11	5	0	75	16	44
2019	CS-02	26	57	4	9	4	0	83	13	23
2019	CS-03	18	36	18	27	0	0	55	27	11
2018	CS	34	46	11	6	3	0	80	9	35
2018	CS-02	33	42	17	0	8	0	75	8	12
2018	CS-03	43	36	14	7	0	0	79	7	14
2017	CS	22	63	5	5	5	0	85	10	41
2017	CS-02	17	61	9	4	9	0	78	13	23
2017	CS-03	30	60	0	10	0	0	90	10	10
2014	CS	29	45	10	10	6	0	74	16	31
2014	CS-02	35	29	18	6	12	0	65	18	17
2011	CS	29	33	17	14	5	2	63	20	42
2011	CS-02	29	35	18	12	6	0	65	18	17
2011	CS-03	29	43	7	14	7	0	71	21	14

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	48	35	7	7	4	0	83	11	46
2019	CS-02	46	42	4	4	4	0	88	8	24
2019	CS-03	42	33	8	17	0	0	75	17	12
2018	CS	50	26	12	9	3	0	76	12	34
2018	CS-02	36	45	9	9	0	0	82	9	11
2018	CS-03	71	7	14	7	0	0	79	7	14
2017	CS	38	40	12	7	2	0	79	10	42
2017	CS-02	33	46	8	8	4	0	79	13	24
2017	CS-03	40	30	20	10	0	0	70	10	10
2014	CS	45	38	6	6	0	3	87	7	31
2014	CS-02	59	24	0	12	0	6	88	13	17
2011	CS	38	43	10	7	2	0	81	10	42
2011	CS-02	41	35	6	12	6	0	76	18	17
2011	CS-03	36	57	7	0	0	0	93	0	14
2008	CS	44	44	6	4	2	0	89	6	54
2008	CS-02	35	61	0	0	4	0	96	4	23
2008	CS-03	56	25	6	13	0	0	81	13	16

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	33	18	13	2	0	0	67	16	45
2019	CS-02	35	35	13	17	0	0	0	70	17	23
2019	CS-03	33	25	33	8	0	0	0	58	8	12
2018	CS	31	37	20	6	6	0	0	69	11	35
2018	CS-02	33	33	25	0	8	0	0	67	8	12
2018	CS-03	36	36	21	7	0	0	0	71	7	14
2017	CS	45	31	14	10	0	0	0	76	10	42
2017	CS-02	58	25	17	0	0	0	0	83	0	24
2017	CS-03	30	50	10	10	0	0	0	80	10	10
2014	CS	45	23	22	10	0	0	0	68	10	31
2014	CS-02	59	18	18	6	0	0	0	76	6	17
2011	CS	24	36	31	7	0	2	0	61	7	42
2011	CS-02	29	41	29	0	0	0	0	71	0	17
2011	CS-03	14	43	36	7	0	0	0	57	7	14
2008	CS	20	41	26	11	0	0	2	62	11	54
2008	CS-02	26	39	26	9	0	0	0	65	9	23
2008	CS-03	13	50	19	19	0	0	0	63	19	16

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	35	26	24	4	0	0	28	46	46
2019	CS-02	8	33	25	25	8	0	0	33	42	24
2019	CS-03	17	50	25	8	0	0	0	8	67	12
2018	CS	6	34	34	26	0	0	0	26	40	35
2018	CS-02	0	25	42	33	0	0	0	33	25	12
2018	CS-03	7	36	29	29	0	0	0	29	43	14
2017	CS	10	26	50	12	2	0	0	14	36	42
2017	CS-02	13	25	54	8	0	0	0	8	38	24
2017	CS-03	0	20	50	20	10	0	0	30	20	10
2014	CS	23	25	29	13	10	0	0	23	48	31
2014	CS-02	18	24	35	12	12	0	0	24	41	17
2011	CS	24	40	26	7	0	2	0	7	66	42
2011	CS-02	12	41	29	18	0	0	0	18	53	17
2011	CS-03	29	36	36	0	0	0	0	0	64	14
2008	CS	19	35	35	6	0	2	4	6	57	54
2008	CS-02	22	26	43	9	0	0	0	9	48	23
2008	CS-03	13	50	31	0	0	0	6	0	67	16

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	13	16	27	27	11	7	0	40	31	45
2019	CS-02	22	9	17	30	13	9	0	48	33	23
2019	CS-03	0	33	33	25	0	8	0	27	36	12
2018	CS	6	31	31	23	6	3	0	29	38	35
2018	CS-02	8	25	42	17	8	0	0	25	33	12
2018	CS-03	7	21	29	36	7	0	0	43	29	14
2017	CS	10	17	31	31	7	5	0	40	28	42
2017	CS-02	17	21	29	25	4	4	0	30	39	24
2017	CS-03	0	10	10	60	10	10	0	78	11	10
2014	CS	22	29	23	19	3	0	3	23	53	31
2014	CS-02	18	18	29	24	6	0	6	31	38	17
2011	CS	33	17	26	14	5	5	0	20	53	42
2011	CS-02	12	29	29	18	6	6	0	25	44	17
2011	CS-03	29	7	36	21	7	0	0	29	36	14
2008	CS	19	26	30	15	6	2	4	22	47	54
2008	CS-02	9	22	35	26	9	0	0	35	30	23
2008	CS-03	25	25	38	6	0	0	6	7	53	16

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	13	17	37	22	9	2	0	31	31	46
2019	CS-02	21	25	33	4	13	4	0	17	48	24
2019	CS-03	8	8	50	33	0	0	0	33	17	12
2018	CS	11	17	37	23	11	0	0	34	29	35
2018	CS-02	8	25	42	8	17	0	0	25	33	12
2018	CS-03	21	14	29	29	7	0	0	36	36	14
2017	CS	14	19	31	26	5	2	2	33	35	42
2017	CS-02	17	17	21	33	8	0	4	43	35	24
2017	CS-03	0	30	50	20	0	0	0	20	30	10
2014	CS	26	23	36	12	3	0	0	16	49	31
2014	CS-02	24	29	41	0	6	0	0	6	53	17
2011	CS	21	19	45	12	0	2	0	12	41	42
2011	CS-02	12	24	47	18	0	0	0	18	35	17
2011	CS-03	14	21	50	14	0	0	0	14	36	14
2008	CS	17	35	39	2	2	2	4	4	55	54
2008	CS-02	13	30	48	4	4	0	0	9	43	23
2008	CS-03	25	50	19	0	0	0	6	0	80	16

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	9	11	39	26	15	0	41	20	46
2019	CS-02	13	4	38	25	21	0	46	17	24
2019	CS-03	8	8	58	25	0	0	25	17	12
2018	CS	9	20	34	23	14	0	37	29	35
2018	CS-02	0	25	25	25	25	0	50	25	12
2018	CS-03	14	14	43	21	7	0	29	29	14
2017	CS	5	15	34	39	7	0	46	20	41
2017	CS-02	4	13	46	29	8	0	38	17	24
2017	CS-03	0	10	20	70	0	0	70	10	10
2014	CS	3	25	29	26	13	3	40	30	31
2014	CS-02	6	24	24	24	18	6	44	31	17
2011	CS	20	22	41	10	5	2	15	43	41
2011	CS-02	19	13	44	19	6	0	25	31	16
2011	CS-03	21	21	50	7	0	0	7	43	14
2008	CS	11	22	37	22	6	2	28	34	54
2008	CS-02	17	17	26	26	13	0	39	35	23
2008	CS-03	13	25	50	13	0	0	13	38	16

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	15	24	28	20	11	0	2	31	40	46
2019	CS-02	13	25	25	25	13	0	0	38	38	24
2019	CS-03	25	17	25	25	8	0	0	33	42	12
2018	CS	11	34	31	14	9	0	0	23	46	35
2018	CS-02	0	50	33	17	0	0	0	17	50	12
2018	CS-03	14	29	29	21	7	0	0	29	43	14
2017	CS	12	19	45	14	5	5	0	20	33	42
2017	CS-02	13	17	46	17	4	4	0	22	30	24
2017	CS-03	0	20	50	20	0	10	0	22	22	10
2014	CS	25	26	29	6	13	0	0	19	51	31
2014	CS-02	24	18	47	6	6	0	0	12	41	17
2011	CS	24	31	29	7	5	2	2	13	58	42
2011	CS-02	24	29	29	6	6	0	6	13	56	17
2011	CS-03	7	43	29	14	7	0	0	21	50	14
2008	CS	13	31	30	15	4	2	6	20	48	54
2008	CS-02	9	22	35	22	4	0	9	29	33	23
2008	CS-03	6	44	38	6	0	0	6	7	53	16

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	15	26	17	24	4	2	44	28	46
2019	CS-02	13	13	17	25	25	8	0	55	27	24
2019	CS-03	8	17	42	8	25	0	0	33	25	12
2018	CS	6	29	40	17	6	3	0	24	35	35
2018	CS-02	0	33	33	17	8	8	0	27	36	12
2018	CS-03	7	14	57	21	0	0	0	21	21	14
2017	CS	10	12	31	31	14	2	0	46	22	42
2017	CS-02	17	4	25	33	17	4	0	52	22	24
2017	CS-03	0	20	40	30	10	0	0	40	20	10
2014	CS	16	13	32	19	16	3	0	37	30	31
2014	CS-02	12	6	35	24	24	0	0	47	18	17
2011	CS	14	29	21	26	5	5	0	33	45	42
2011	CS-02	6	29	29	24	6	6	0	31	38	17
2011	CS-03	7	21	21	43	7	0	0	50	29	14
2008	CS	15	24	20	24	13	2	2	38	40	54
2008	CS-02	9	13	22	30	22	0	4	55	23	23
2008	CS-03	19	38	13	19	13	0	0	31	56	16

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	13	9	43	24	11	0	0	35	22	46
2019	CS-02	21	17	21	29	13	0	0	42	38	24
2019	CS-03	8	0	75	8	8	0	0	17	8	12
2018	CS	14	14	49	14	6	3	0	21	29	35
2018	CS-02	17	17	50	0	8	8	0	9	36	12
2018	CS-03	7	21	43	29	0	0	0	29	29	14
2017	CS	12	24	29	24	7	2	2	33	38	42
2017	CS-02	8	21	29	25	13	0	4	39	30	24
2017	CS-03	0	40	30	30	0	0	0	30	40	10
2014	CS	16	26	32	16	10	0	0	25	42	31
2014	CS-02	18	24	35	18	6	0	0	24	41	17

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	9	9	35	41	7	48	17	46
2019	CS-02	17	8	38	33	4	38	25	24
2019	CS-03	0	8	50	33	8	42	8	12

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	76	15	2	4	0	0	2	93	4	46
2019	CS-02	75	17	0	4	0	0	4	96	4	24
2019	CS-03	67	17	8	8	0	0	0	83	8	12
2017	CS	67	19	10	0	0	0	5	90	0	42
2017	CS-02	58	25	8	0	0	0	8	91	0	24
2017	CS-03	90	0	10	0	0	0	0	90	0	10
2014	CS	45	26	6	16	3	0	3	73	20	31
2014	CS-02	41	29	6	18	0	0	6	75	19	17
2011	CS	48	24	14	5	10	0	0	71	14	42
2011	CS-02	47	29	24	0	0	0	0	76	0	17
2011	CS-03	57	14	7	7	14	0	0	71	21	14
2008	CS	54	19	2	9	9	2	6	78	20	54
2008	CS-02	70	13	0	9	0	4	4	90	10	23
2008	CS-03	44	25	0	6	19	0	6	73	27	16

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	30	24	0	4	2	2	70	5	46
2019	CS-02	46	21	25	0	8	0	0	67	8	24
2019	CS-03	33	33	25	0	0	8	0	73	0	12
2018	CS	43	37	11	3	0	0	6	85	3	35
2018	CS-02	42	42	8	8	0	0	0	83	8	12
2018	CS-03	43	29	21	0	0	0	7	77	0	14
2017	CS	31	48	12	7	2	0	0	79	10	42
2017	CS-02	25	54	8	8	4	0	0	79	13	24
2017	CS-03	40	30	30	0	0	0	0	70	0	10
2014	CS	25	36	23	13	0	0	3	63	13	31
2014	CS-02	18	41	29	6	0	0	6	63	6	17

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	33	7	7	2	85	9	46
2019	CS-02	54	25	8	8	4	79	13	24
2019	CS-03	58	33	8	0	0	92	0	12
2018	CS	54	29	9	3	6	83	9	35
2018	CS-02	58	17	17	0	8	75	8	12
2018	CS-03	50	29	7	7	7	79	14	14
2017	CS	45	33	12	5	5	79	10	42
2017	CS-02	38	38	17	0	8	75	8	24
2017	CS-03	50	30	10	10	0	80	10	10
2014	CS	48	26	6	16	3	74	19	31
2014	CS-02	35	29	12	18	6	65	24	17

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	54	41	0	4	0	96	4	46
2019	CS-02	63	33	0	4	0	96	4	24
2019	CS-03	58	42	0	0	0	100	0	12
2018	CS	54	37	3	6	0	91	6	35
2018	CS-02	67	25	0	8	0	92	8	12
2018	CS-03	57	29	7	7	0	86	7	14
2017	CS	40	40	14	2	2	81	5	42
2017	CS-02	38	42	17	0	4	79	4	24
2017	CS-03	40	40	20	0	0	80	0	10
2014	CS	32	45	10	13	0	77	13	31
2014	CS-02	29	47	12	12	0	76	12	17

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	59	26	7	9	0	85	9	46
2019	CS-02	58	25	4	13	0	83	13	24
2019	CS-03	67	17	8	8	0	83	8	12
2018	CS	41	47	6	3	3	88	6	34
2018	CS-02	42	42	8	0	8	83	8	12
2018	CS-03	43	50	0	7	0	93	7	14

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	33	13	2	2	84	2	46
2019	CS-02	46	33	17	0	4	83	0	24
2019	CS-03	50	33	17	0	0	83	0	12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	39	11	7	4	0	78	11	46
2019	CS-02	38	42	13	4	4	0	79	8	24
2019	CS-03	33	42	8	8	8	0	75	17	12
2018	CS	37	40	14	3	6	0	77	9	35
2018	CS-02	25	42	17	8	8	0	67	17	12
2018	CS-03	43	43	7	0	7	0	86	7	14
2017	CS	40	38	14	5	2	0	79	7	42
2017	CS-02	29	50	17	0	4	0	79	4	24
2017	CS-03	60	20	20	0	0	0	80	0	10
2014	CS	23	55	6	13	3	0	77	16	31
2014	CS-02	24	47	12	12	6	0	71	18	17
2011	CS	43	19	19	12	7	0	62	19	42
2011	CS-02	35	29	18	18	0	0	65	18	17
2011	CS-03	57	7	7	14	14	0	64	29	14
2008	CS	44	31	9	2	11	2	77	13	54
2008	CS-02	39	35	9	0	17	0	74	17	23
2008	CS-03	63	25	6	6	0	0	88	6	16

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	33	11	4	2	0	83	7	46
2019	CS-02	50	33	8	4	4	0	83	8	24
2019	CS-03	25	42	25	8	0	0	67	8	12
2018	CS	54	31	3	6	6	0	86	11	35
2018	CS-02	58	25	0	8	8	0	83	17	12
2018	CS-03	50	43	0	0	7	0	93	7	14
2017	CS	48	36	7	5	2	2	85	7	42
2017	CS-02	38	46	4	8	4	0	83	13	24
2017	CS-03	60	20	10	0	0	10	89	0	10
2014	CS	39	35	16	6	3	0	74	10	31
2014	CS-02	24	41	18	12	6	0	65	18	17
2011	CS	29	31	14	19	7	0	60	26	42
2011	CS-02	35	29	12	24	0	0	65	24	17
2011	CS-03	29	43	7	7	14	0	71	21	14
2008	CS	50	22	17	4	6	2	74	9	54
2008	CS-02	43	26	22	0	9	0	70	9	23
2008	CS-03	63	25	6	6	0	0	88	6	16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	41	11	4	0	2	84	4	46
2019	CS-02	42	42	13	4	0	0	83	4	24
2019	CS-03	17	58	17	8	0	0	75	8	12
2018	CS	51	31	6	6	6	0	83	11	35
2018	CS-02	50	33	0	8	8	0	83	17	12
2018	CS-03	50	43	0	0	7	0	93	7	14
2017	CS	43	38	12	2	5	0	81	7	42
2017	CS-02	29	50	13	0	8	0	79	8	24
2017	CS-03	60	30	10	0	0	0	90	0	10
2014	CS	32	42	16	10	0	0	74	10	31
2014	CS-02	24	35	24	18	0	0	59	18	17
2011	CS	22	34	17	17	10	0	56	27	41
2011	CS-02	35	12	24	24	6	0	47	29	17
2011	CS-03	14	50	14	7	14	0	64	21	14
2008	CS	46	22	15	7	9	0	69	17	54
2008	CS-02	52	13	17	9	9	0	65	17	23
2008	CS-03	50	31	6	6	6	0	81	13	16

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	87	11	2	0	0	0	98	0	46
2019	CS-02	92	8	0	0	0	0	100	0	24
2019	CS-03	83	8	8	0	0	0	92	0	12
2017	CS	79	17	0	0	2	2	98	2	42
2017	CS-02	71	21	0	0	4	4	96	4	24
2017	CS-03	80	20	0	0	0	0	100	0	10
2014	CS	71	13	10	3	0	3	87	3	31
2014	CS-02	59	24	12	0	0	6	88	0	17
2011	CS	69	19	7	5	0	0	88	5	42
2011	CS-02	59	24	18	0	0	0	82	0	17
2011	CS-03	64	29	0	7	0	0	93	7	14
2008	CS	83	11	0	2	0	4	98	2	54
2008	CS-02	87	4	0	4	0	4	95	5	23
2008	CS-03	81	13	0	0	0	6	100	0	16

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	54	39	2	0	0	4	0	98	0	46
2019	CS-02	63	33	0	0	0	4	0	100	0	24
2019	CS-03	42	42	8	0	0	8	0	91	0	12
2017	CS	45	26	19	2	2	2	2	75	5	42
2017	CS-02	42	38	8	0	4	4	4	86	5	24
2017	CS-03	60	0	40	0	0	0	0	60	0	10
2014	CS	52	23	12	0	3	3	6	83	4	31
2014	CS-02	47	24	18	0	6	0	6	75	6	17
2011	CS	38	40	10	0	2	5	5	87	3	42
2011	CS-02	47	35	12	0	0	0	6	88	0	17
2011	CS-03	36	50	0	0	7	7	0	92	8	14

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	63	22	9	4	2	85	7	46
2019	CS-02	58	29	13	0	0	88	0	24
2019	CS-03	58	17	8	8	8	75	17	12
2018	CS	53	32	6	3	6	85	9	34
2018	CS-02	50	33	8	0	8	83	8	12
2018	CS-03	57	36	0	0	7	93	7	14
2017	CS	60	24	10	5	2	83	7	42
2017	CS-02	58	25	13	0	4	83	4	24
2017	CS-03	70	20	0	10	0	90	10	10

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	28	9	2	4	85	7	46
2019	CS-02	54	29	13	0	4	83	4	24
2019	CS-03	42	33	8	8	8	75	17	12
2018	CS	57	26	6	3	9	83	11	35
2018	CS-02	58	17	8	8	8	75	17	12
2018	CS-03	57	36	0	0	7	93	7	14
2017	CS	60	24	12	2	2	83	5	42
2017	CS-02	50	29	13	4	4	79	8	24
2017	CS-03	80	10	10	0	0	90	0	10
2014	CS	48	29	13	10	0	77	10	31
2014	CS-02	41	29	24	6	0	71	6	17

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	50	25	8	0	0	0	67	8	12

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	41	22	4	7	7	65	12	46
2019	CS-02	17	42	25	4	8	4	61	13	24
2019	CS-03	8	33	33	0	8	17	50	10	12
2018	CS	23	29	23	14	3	9	56	19	35
2018	CS-02	17	25	33	17	0	8	45	18	12
2018	CS-03	36	43	7	7	0	7	85	8	14
2017	CS	17	43	26	7	5	2	61	12	42
2017	CS-02	21	33	29	8	8	0	54	17	24
2017	CS-03	10	40	30	10	0	10	56	11	10
2014	CS	16	29	29	6	10	10	50	18	31
2014	CS-02	24	24	35	6	12	0	47	18	17
2011	CS	14	31	29	17	10	0	45	26	42
2011	CS-02	12	35	29	12	12	0	47	24	17
2011	CS-03	21	36	14	29	0	0	57	29	14

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	33	26	11	7	0	57	17	46
2019	CS-02	21	29	29	13	8	0	50	21	24
2019	CS-03	17	42	25	8	8	0	58	17	12
2018	CS	20	34	29	11	3	3	56	15	35
2018	CS-02	8	42	17	25	0	8	55	27	12
2018	CS-03	36	43	21	0	0	0	79	0	14
2017	CS	17	43	26	7	5	2	61	12	42
2017	CS-02	17	42	25	8	8	0	58	17	24
2017	CS-03	10	50	20	10	0	10	67	11	10
2014	CS	13	25	32	13	6	10	43	22	31
2014	CS-02	18	24	41	6	12	0	41	18	17
2011	CS	10	31	26	19	14	0	40	33	42
2011	CS-02	18	29	29	12	12	0	47	24	17
2011	CS-03	7	36	21	29	7	0	43	36	14
2008	CS	15	35	19	13	11	7	54	26	54
2008	CS-02	13	48	17	9	4	9	67	14	23
2008	CS-03	19	19	31	19	13	0	38	31	16

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	13	39	24	11	7	7	56	19	46
2019	CS-02	8	38	25	17	8	4	48	26	24
2019	CS-03	8	50	25	0	8	8	64	9	12
2018	CS	23	23	31	14	3	6	48	18	35
2018	CS-02	8	42	25	17	0	8	55	18	12
2018	CS-03	43	7	29	14	0	7	54	15	14
2017	CS	7	45	26	14	5	2	54	20	42
2017	CS-02	4	42	33	13	8	0	46	21	24
2017	CS-03	20	40	20	10	0	10	67	11	10
2014	CS	3	10	42	26	9	10	14	39	31
2014	CS-02	6	18	53	12	12	0	24	24	17
2011	CS	7	19	45	7	17	5	28	25	42
2011	CS-02	6	41	29	6	12	6	50	19	17
2011	CS-03	14	7	43	14	14	7	23	31	14
2008	CS	7	26	26	20	13	7	36	36	54
2008	CS-02	9	30	39	9	9	4	41	18	23
2008	CS-03	6	19	19	44	13	0	25	56	16

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	28	20	13	15	7	49	30	46
2019	CS-02	17	38	8	13	21	4	57	35	24
2019	CS-03	8	17	33	25	8	8	27	36	12
2018	CS	17	34	14	17	11	6	55	30	35
2018	CS-02	8	58	0	17	8	8	73	27	12
2018	CS-03	29	21	21	21	7	0	50	29	14
2017	CS	10	43	29	14	2	2	54	17	42
2017	CS-02	4	46	29	17	4	0	50	21	24
2017	CS-03	30	20	40	0	0	10	56	0	10
2014	CS	3	23	36	19	10	10	29	32	31
2014	CS-02	6	24	41	12	18	0	29	29	17
2011	CS	5	36	31	14	14	0	40	29	42
2011	CS-02	6	29	35	12	18	0	35	29	17
2011	CS-03	7	50	21	14	7	0	57	21	14
2008	CS	19	31	13	20	13	4	52	35	54
2008	CS-02	22	26	17	26	9	0	48	35	23
2008	CS-03	25	31	13	19	13	0	56	31	16

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Don't know (%)	Positive answers (%)	Total responses
2019	CS	76	17	2	4	98	46
2019	CS-02	75	17	4	4	96	24
2019	CS-03	75	25	0	0	100	12

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	63	15	4	7	0	74	11	46
2019	CS-02	8	63	17	4	8	0	71	13	24
2019	CS-03	8	67	17	8	0	0	75	8	12
2018	CS	23	46	17	9	6	0	69	14	35
2018	CS-02	42	25	17	17	0	0	67	17	12
2018	CS-03	14	71	14	0	0	0	86	0	14
2017	CS	24	55	17	0	5	0	79	5	42
2017	CS-02	17	58	17	0	8	0	75	8	24
2017	CS-03	40	50	10	0	0	0	90	0	10
2014	CS	10	45	19	16	10	0	55	26	31
2014	CS-02	18	41	24	6	12	0	59	18	17
2011	CS	21	43	24	0	10	2	66	10	42
2011	CS-02	18	41	29	0	6	6	63	6	17
2011	CS-03	21	57	21	0	0	0	79	0	14

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	30	26	24	4	4	43	30	46
2019	CS-02	8	38	29	17	8	0	46	25	24
2019	CS-03	17	25	25	25	0	8	45	27	12

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	54	15	2	2	0	0	80	4	46
2019	CS-02	21	50	21	4	4	0	0	71	8	24
2019	CS-03	33	50	17	0	0	0	0	83	0	12
2018	CS	31	46	9	9	3	3	0	79	12	35
2018	CS-02	17	50	17	8	8	0	0	67	17	12
2018	CS-03	43	29	7	14	0	7	0	77	15	14
2017	CS	38	45	14	0	0	2	0	85	0	42
2017	CS-02	33	46	17	0	0	4	0	83	0	24
2017	CS-03	60	20	20	0	0	0	0	80	0	10
2014	CS	23	38	16	10	13	0	0	61	23	31
2014	CS-02	24	29	24	12	12	0	0	53	24	17
2011	CS	21	29	26	12	5	7	0	54	18	42
2011	CS-02	24	35	12	12	6	12	0	67	20	17
2011	CS-03	14	14	50	14	7	0	0	29	21	14
2008	CS	24	39	13	9	7	6	2	68	18	54
2008	CS-02	17	43	17	13	4	4	0	64	18	23
2008	CS-03	25	50	6	6	13	0	0	75	19	16

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	48	20	7	4	2	69	11	46
2019	CS-02	17	50	25	4	4	0	67	8	24
2019	CS-03	25	33	17	8	8	8	64	18	12
2018	CS	37	37	14	3	3	6	79	6	35
2018	CS-02	33	42	17	8	0	0	75	8	12
2018	CS-03	50	21	21	0	0	7	77	0	14

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	15	33	22	15	9	2	4	51	26	46
2019	CS-02	21	33	25	13	8	0	0	54	21	24
2019	CS-03	8	25	8	25	17	8	8	40	50	12
2018	CS	18	38	18	15	9	3	0	58	24	34
2018	CS-02	8	42	25	17	8	0	0	50	25	12
2018	CS-03	15	38	8	23	8	8	0	58	33	13
2017	CS	24	36	19	10	2	10	0	66	13	42
2017	CS-02	21	38	17	13	4	8	0	64	18	24
2017	CS-03	30	20	30	10	0	10	0	56	11	10
2014	CS	16	19	32	6	12	6	6	41	22	31
2014	CS-02	12	24	35	12	12	6	0	38	25	17
2011	CS	2	19	29	21	10	17	2	26	38	42
2011	CS-02	6	24	29	12	12	18	0	36	29	17
2011	CS-03	0	14	29	36	0	14	7	18	45	14

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	33	17	13	15	2	53	29	46
2019	CS-02	21	33	17	17	13	0	54	29	24
2019	CS-03	8	25	17	8	33	8	36	45	12
2018	CS	14	34	11	26	14	0	49	40	35
2018	CS-02	8	33	8	33	17	0	42	50	12
2018	CS-03	21	36	14	21	7	0	57	29	14
2017	CS	24	48	17	5	5	2	73	10	42
2017	CS-02	13	50	25	4	8	0	63	13	24
2017	CS-03	40	30	10	10	0	10	78	11	10
2014	CS	13	42	23	6	6	10	60	14	31
2014	CS-02	18	41	24	12	6	0	59	18	17
2011	CS	5	31	21	24	17	2	37	41	42
2011	CS-02	0	35	35	12	18	0	35	29	17
2011	CS-03	14	29	14	14	29	0	43	43	14
2008	CS	15	26	28	11	19	2	42	30	54
2008	CS-02	22	13	35	9	22	0	35	30	23
2008	CS-03	6	50	25	6	13	0	56	19	16

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	24	11	22	20	2	0	47	42	46
2019	CS-02	21	21	8	33	17	0	0	42	50	24
2019	CS-03	25	0	25	8	33	8	0	27	45	12
2018	CS	14	23	11	20	29	3	0	38	50	35
2018	CS-02	8	8	17	33	33	0	0	17	67	12
2018	CS-03	21	29	14	14	14	7	0	54	31	14
2017	CS	10	36	24	21	10	0	0	45	31	42
2017	CS-02	0	25	33	29	13	0	0	25	42	24
2017	CS-03	30	50	10	0	10	0	0	80	10	10
2014	CS	13	25	26	10	23	0	3	40	34	31
2014	CS-02	12	18	35	6	29	0	0	29	35	17
2011	CS	12	19	12	26	29	0	2	32	56	42
2011	CS-02	18	18	18	18	29	0	0	35	47	17
2011	CS-03	7	21	7	43	21	0	0	29	64	14
2008	CS	13	31	15	13	24	4	0	46	38	54
2008	CS-02	13	22	26	17	17	4	0	36	36	23
2008	CS-03	13	38	13	6	31	0	0	50	38	16

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	39	15	4	4	80	5	46
2019	CS-02	42	38	13	0	8	86	0	24
2019	CS-03	33	50	8	8	0	83	8	12

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	20	7	7	9	9	9	74	18	46
2019	CS-02	33	21	4	8	8	17	8	72	22	24
2019	CS-03	58	0	0	8	17	0	17	70	30	12

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	30	11	13	7	2	69	20	46
2019	CS-02	33	25	13	21	4	4	61	26	24
2019	CS-03	42	25	8	8	17	0	67	25	12

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	33	11	9	9	7	70	19	46
2019	CS-02	25	29	17	13	8	8	59	23	24
2019	CS-03	42	25	0	8	17	8	73	27	12

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	13	13	11	13	7	2	60	26	46
2019	CS-02	29	21	13	21	8	4	4	55	32	24
2019	CS-03	58	0	8	0	25	8	0	64	27	12

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	28	9	7	4	84	7	46
2019	CS-02	50	38	4	0	8	95	0	24
2019	CS-03	50	25	17	8	0	75	8	12

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	66	16	2	7	9	90	8	44
2019	CS-02	64	9	0	14	14	84	16	22
2019	CS-03	67	25	8	0	0	92	0	12

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	74	9	11	2	4	86	2	46
2019	CS-02	67	13	13	4	4	83	4	24
2019	CS-03	75	0	17	0	8	82	0	12

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	52	20	4	4	2	71	9	46
2019	CS-02	21	54	17	0	8	0	75	8	24
2019	CS-03	8	42	33	8	0	8	55	9	12
2018	CS	14	51	14	17	3	0	66	20	35
2018	CS-02	8	33	33	17	8	0	42	25	12
2018	CS-03	21	57	7	14	0	0	79	14	14
2017	CS	20	51	20	5	5	0	71	10	41
2017	CS-02	9	52	26	4	9	0	61	13	23
2017	CS-03	40	50	10	0	0	0	90	0	10

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	48	13	0	4	2	82	4	46
2019	CS-02	29	50	8	0	8	4	83	9	24
2019	CS-03	33	33	33	0	0	0	67	0	12
2018	CS	37	46	14	3	0	0	83	3	35
2018	CS-02	50	25	17	8	0	0	75	8	12
2018	CS-03	36	57	7	0	0	0	93	0	14
2017	CS	43	43	10	0	5	0	86	5	42
2017	CS-02	33	46	13	0	8	0	79	8	24
2017	CS-03	50	40	10	0	0	0	90	0	10
2014	CS	48	29	13	6	3	0	77	10	31
2014	CS-02	41	18	24	12	6	0	59	18	17
2011	CS	21	45	17	7	10	0	67	17	42
2011	CS-02	18	41	29	0	12	0	59	12	17
2011	CS-03	36	43	7	7	7	0	79	14	14

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	33	20	2	2	4	75	5	46
2019	CS-02	38	25	25	0	4	8	68	5	24
2019	CS-03	33	50	17	0	0	0	83	0	12
2018	CS	43	37	17	0	0	3	82	0	35
2018	CS-02	42	42	17	0	0	0	83	0	12
2018	CS-03	50	43	7	0	0	0	93	0	14
2017	CS	40	38	14	0	5	2	80	5	42
2017	CS-02	33	42	17	0	8	0	75	8	24
2017	CS-03	70	0	20	0	0	10	78	0	10
2014	CS	39	26	16	3	6	10	72	11	31
2014	CS-02	41	18	24	6	6	6	63	13	17

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	46	7	2	4	0	87	7	46
2019	CS-02	33	50	8	0	8	0	83	8	24
2019	CS-03	42	42	8	8	0	0	83	8	12
2018	CS	43	34	9	11	0	3	79	12	35
2018	CS-02	42	25	17	8	0	8	73	9	12
2018	CS-03	57	29	7	7	0	0	86	7	14
2017	CS	48	38	7	5	2	0	86	7	42
2017	CS-02	38	46	8	4	4	0	83	8	24
2017	CS-03	80	10	10	0	0	0	90	0	10
2014	CS	51	36	10	0	3	0	87	3	31
2014	CS-02	41	35	18	0	6	0	76	6	17
2011	CS	31	36	21	7	5	0	67	12	42
2011	CS-02	35	35	12	12	6	0	71	18	17
2011	CS-03	29	43	21	0	7	0	71	7	14
2008	CS	33	39	15	7	4	2	74	11	54
2008	CS-02	39	30	22	4	4	0	70	9	23
2008	CS-03	38	44	13	6	0	0	81	6	16

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	35	26	9	4	61	13	46
2019	CS-02	21	42	21	8	8	63	17	24
2019	CS-03	25	25	33	17	0	50	17	12
2018	CS	32	35	24	3	6	68	9	34
2018	CS-02	25	25	33	8	8	50	17	12
2018	CS-03	50	29	21	0	0	79	0	14
2017	CS	31	45	17	2	5	76	7	42
2017	CS-02	21	50	21	0	8	71	8	24
2017	CS-03	50	30	20	0	0	80	0	10
2014	CS	29	39	13	16	3	68	19	31
2014	CS-02	35	18	18	24	6	53	29	17
2011	CS	10	33	31	14	12	43	26	42
2011	CS-02	12	35	35	6	12	47	18	17
2011	CS-03	14	29	36	14	7	43	21	14

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	27	40	20	9	4	0	67	13	45
2019	CS-02	21	42	21	8	8	0	63	17	24
2019	CS-03	27	27	27	18	0	0	55	18	11
2018	CS	37	40	11	9	3	0	77	11	35
2018	CS-02	33	33	17	17	0	0	67	17	12
2018	CS-03	50	36	14	0	0	0	86	0	14
2017	CS	38	43	12	2	5	0	81	7	42
2017	CS-02	33	46	13	0	8	0	79	8	24
2017	CS-03	40	40	20	0	0	0	80	0	10
2014	CS	29	42	10	16	3	0	71	19	31
2014	CS-02	29	29	12	24	6	0	59	29	17
2011	CS	14	36	31	10	10	0	50	19	42
2011	CS-02	18	29	41	0	12	0	47	12	17
2011	CS-03	14	50	21	0	14	0	64	14	14
2008	CS	20	46	17	11	2	4	69	13	54
2008	CS-02	22	57	13	4	4	0	78	9	23
2008	CS-03	25	38	19	19	0	0	63	19	16

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	39	17	2	13	0	0	67	15	46
2019	CS-02	21	42	21	4	13	0	0	63	17	24
2019	CS-03	25	33	17	0	25	0	0	58	25	12
2018	CS	31	31	20	6	6	3	3	67	12	35
2018	CS-02	25	33	25	17	0	0	0	58	17	12
2018	CS-03	36	36	14	0	7	7	0	77	8	14
2017	CS	24	36	24	7	5	5	0	63	13	42
2017	CS-02	21	29	38	0	8	4	0	52	9	24
2017	CS-03	30	40	0	20	0	10	0	78	22	10
2014	CS	25	23	29	13	6	3	0	50	20	31
2014	CS-02	24	24	24	12	12	6	0	50	25	17
2011	CS	14	21	31	17	14	2	0	37	32	42
2011	CS-02	24	24	24	18	12	0	0	47	29	17
2011	CS-03	14	36	14	14	21	0	0	50	36	14
2008	CS	17	39	11	17	9	7	0	60	28	54
2008	CS-02	17	43	4	13	13	9	0	67	29	23
2008	CS-03	19	44	0	25	6	6	0	67	33	16

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	CS	22	35	43	46
2019	CS-02	21	33	46	24
2019	CS-03	25	25	50	12
2018	CS	20	34	46	35
2018	CS-02	33	50	17	12
2018	CS-03	7	43	50	14
2017	CS	14	33	52	42
2017	CS-02	8	33	58	24
2017	CS-03	10	40	50	10
2014	CS	25	39	36	31
2014	CS-02	18	47	35	17
2011	CS	38	19	43	42
2011	CS-02	41	24	35	17
2011	CS-03	29	29	43	14

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	CS	10	30	50	0	0	10	10
2011	CS	19	13	56	13	9999	0	16

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	40	18	7	2	75	7	45
2019	CS-02	26	35	26	13	0	61	13	23
2019	CS-03	50	33	17	0	0	83	0	12

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Total responses
2019	CS	57	22	11	9	2	88	46
2019	CS-02	42	25	21	13	0	76	24
2019	CS-03	67	25	0	8	0	100	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	15	85	46
2019	CS-02	21	79	24

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	17	13	2	7	35	0	67	13	46
2019	CS-02	21	13	13	0	8	46	0	62	15	24
2019	CS-03	25	17	25	8	8	17	0	50	20	12
2018	CS	20	26	20	0	0	26	9	70	0	35
2018	CS-02	8	25	17	0	0	42	8	67	0	12
2018	CS-03	29	21	29	0	0	21	0	64	0	14
2017	CS	17	38	17	2	2	17	7	72	6	42
2017	CS-02	8	33	25	4	0	21	8	59	6	24
2017	CS-03	30	30	10	0	0	20	10	86	0	10
2014	CS	16	19	23	6	6	23	6	50	18	31
2014	CS-02	12	18	29	12	6	18	6	38	23	17

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	37	11	0	4	11	83	5	46
2019	CS-02	42	25	13	0	8	13	76	10	24
2019	CS-03	25	50	17	0	0	8	82	0	12
2018	CS	31	46	11	0	0	11	87	0	35
2018	CS-02	25	42	17	0	0	17	80	0	12
2018	CS-03	29	57	7	0	0	7	92	0	14
2017	CS	31	45	19	2	0	2	78	2	42
2017	CS-02	21	46	29	0	0	4	70	0	24
2017	CS-03	40	50	10	0	0	0	90	0	10
2014	CS	19	29	23	3	3	23	62	8	31
2014	CS-02	24	29	29	6	6	6	56	13	17
2011	CS	21	33	24	10	5	7	59	15	42
2011	CS-02	24	35	12	18	6	6	63	25	17
2011	CS-03	21	36	14	7	7	14	67	17	14

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	11	89	46

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	22	13	4	37	0	72	7	46
2019	CS-02	17	17	8	8	50	0	67	17	24
2019	CS-03	25	25	25	0	25	0	67	0	12
2018	CS	17	26	26	0	26	6	63	0	35
2018	CS-02	8	25	25	0	42	0	57	0	12
2018	CS-03	29	14	36	0	21	0	55	0	14
2017	CS	26	33	12	2	24	2	81	3	42
2017	CS-02	8	42	13	4	33	0	75	6	24
2017	CS-03	50	10	10	0	20	10	86	0	10
2014	CS	16	16	25	6	29	6	50	10	31
2014	CS-02	18	6	35	6	24	12	36	9	17

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	41	9	0	2	15	0	87	3	46
2019	CS-02	33	33	8	0	4	21	0	84	5	24
2019	CS-03	25	58	8	0	0	8	0	91	0	12
2018	CS	29	49	11	0	0	11	0	87	0	35
2018	CS-02	33	33	17	0	0	17	0	80	0	12
2018	CS-03	29	57	7	0	0	7	0	92	0	14
2017	CS	38	40	10	0	2	10	0	87	3	42
2017	CS-02	21	50	13	0	4	13	0	81	5	24
2017	CS-03	60	20	10	0	0	10	0	89	0	10
2014	CS	32	16	22	0	6	23	0	63	8	31
2014	CS-02	35	18	29	0	6	12	0	60	7	17
2011	CS	24	26	24	7	2	14	2	60	11	42
2011	CS-02	24	24	24	12	0	18	0	57	14	17
2011	CS-03	21	29	7	7	7	21	7	70	20	14

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	37	17	7	11	0	65	17	46
2019	CS-02	42	25	8	8	17	0	67	25	24
2019	CS-03	8	50	25	8	8	0	58	17	12
2018	CS	29	26	29	3	9	3	58	12	34
2018	CS-02	36	9	36	0	9	9	50	10	11
2018	CS-03	14	50	29	7	0	0	64	7	14
2017	CS	26	29	21	12	7	5	58	20	42
2017	CS-02	38	21	21	4	8	8	64	14	24
2017	CS-03	20	30	30	20	0	0	50	20	10

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	39	28	9	7	0	57	15	46
2019	CS-02	21	42	21	8	8	0	63	17	24
2019	CS-03	17	25	50	8	0	0	42	8	12
2018	CS	23	26	23	17	9	3	50	26	35
2018	CS-02	25	25	25	8	8	8	55	18	12
2018	CS-03	21	29	29	21	0	0	50	21	14
2017	CS	17	36	26	12	5	5	55	18	42
2017	CS-02	21	42	17	8	4	8	68	14	24
2017	CS-03	20	30	40	10	0	0	50	10	10

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	33	26	9	4	0	61	13	46
2019	CS-02	33	33	21	4	8	0	67	13	24
2019	CS-03	8	33	50	8	0	0	42	8	12
2018	CS	24	26	26	12	9	3	52	21	34
2018	CS-02	33	17	33	8	0	8	55	9	12
2018	CS-03	23	23	31	8	15	0	46	23	13
2017	CS	24	45	12	12	7	0	69	19	42
2017	CS-02	25	50	17	4	4	0	75	8	24
2017	CS-03	20	60	10	10	0	0	80	10	10

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	24	22	17	13	2	0	47	31	46
2019	CS-02	21	33	17	17	8	4	0	57	26	24
2019	CS-03	25	8	33	25	8	0	0	33	33	12
2018	CS	17	31	20	14	14	0	3	50	29	35
2018	CS-02	25	25	17	25	0	0	8	55	27	12
2018	CS-03	21	29	21	14	14	0	0	50	29	14
2017	CS	17	14	38	24	7	0	0	31	31	42
2017	CS-02	21	21	38	17	4	0	0	42	21	24
2017	CS-03	10	10	50	30	0	0	0	20	30	10

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	30	11	4	4	0	80	9	46
2019	CS-02	50	33	8	4	4	0	83	8	24
2019	CS-03	67	17	17	0	0	0	83	0	12
2018	CS	60	17	11	3	0	9	84	3	35
2018	CS-02	58	33	0	0	0	8	100	0	12
2018	CS-03	64	14	14	7	0	0	79	7	14
2017	CS	52	24	14	5	0	5	80	5	42
2017	CS-02	67	13	8	4	0	8	86	5	24
2017	CS-03	40	50	10	0	0	0	90	0	10

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	35	33	20	9	4	0	67	13	46
2019	CS-02	50	38	8	4	0	0	88	4	24
2019	CS-03	17	25	50	8	0	0	42	8	12
2018	CS	43	26	20	6	0	6	73	6	35
2018	CS-02	58	25	8	0	0	8	91	0	12
2018	CS-03	29	36	21	14	0	0	64	14	14
2017	CS	43	24	17	10	5	2	68	15	42
2017	CS-02	50	25	8	8	4	4	78	13	24
2017	CS-03	40	20	30	10	0	0	60	10	10

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	43	15	7	9	2	0	69	16	46
2019	CS-02	17	54	8	8	13	0	0	71	21	24
2019	CS-03	25	25	33	8	0	8	0	55	9	12
2018	CS	23	37	20	14	3	0	3	62	18	35
2018	CS-02	25	42	17	8	0	0	8	73	9	12
2018	CS-03	21	50	21	0	7	0	0	71	7	14
2017	CS	31	31	21	10	5	0	2	63	15	42
2017	CS-02	21	33	29	4	8	0	4	57	13	24
2017	CS-03	70	20	0	10	0	0	0	90	10	10

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	30	22	7	11	0	61	17	46
2019	CS-02	33	38	8	8	13	0	71	21	24
2019	CS-03	25	25	33	8	8	0	50	17	12
2018	CS	20	26	23	17	11	3	47	29	35
2018	CS-02	17	33	33	8	0	8	55	9	12
2018	CS-03	29	14	21	21	14	0	43	36	14
2017	CS	17	41	22	10	7	2	60	18	41
2017	CS-02	9	48	26	4	9	4	59	14	23
2017	CS-03	30	50	10	10	0	0	80	10	10

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	41	17	9	9	0	65	17	46
2019	CS-02	25	42	17	4	13	0	67	17	24
2019	CS-03	17	42	25	17	0	0	58	17	12
2018	CS	20	26	34	14	3	3	47	18	35
2018	CS-02	25	17	42	0	8	8	45	9	12
2018	CS-03	21	29	36	14	0	0	50	14	14
2017	CS	29	26	31	5	7	2	56	12	42
2017	CS-02	25	33	21	8	8	4	61	17	24
2017	CS-03	40	30	30	0	0	0	70	0	10

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	39	9	7	7	2	78	13	46
2019	CS-02	38	42	8	4	8	0	79	13	24
2019	CS-03	25	33	17	17	0	8	64	18	12

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	36	18	4	4	2	73	9	45
2019	CS-02	33	46	17	4	0	0	79	4	24
2019	CS-03	33	25	17	8	8	8	64	18	12
2018	CS	26	29	26	14	3	3	56	18	35
2018	CS-02	17	42	33	0	0	8	64	0	12
2018	CS-03	29	29	14	29	0	0	57	29	14
2017	CS	31	36	21	10	0	2	68	10	42
2017	CS-02	38	29	17	13	0	4	70	13	24
2017	CS-03	30	50	20	0	0	0	80	0	10

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	35	7	7	0	2	87	7	46
2019	CS-02	58	29	13	0	0	0	88	0	24
2019	CS-03	42	33	0	17	0	8	82	18	12
2018	CS	50	32	6	3	6	3	85	9	34
2018	CS-02	45	36	9	0	0	9	90	0	11
2018	CS-03	57	29	0	7	7	0	86	14	14
2017	CS	52	29	10	2	0	7	87	3	42
2017	CS-02	54	21	13	4	0	8	82	5	24
2017	CS-03	50	30	10	0	0	10	89	0	10

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	74	13	11	2	0	87	2	46
2019	CS-02	75	13	13	0	0	88	0	24
2019	CS-03	58	17	17	8	0	75	8	12
2018	CS	71	21	3	0	6	97	0	34
2018	CS-02	67	17	8	0	8	91	0	12
2018	CS-03	79	21	0	0	0	100	0	14

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	73	16	2	2	5	2	91	7	44
2019	CS-02	71	21	0	4	4	0	92	8	24
2019	CS-03	64	18	0	0	9	9	90	10	11
2018	CS	77	11	3	0	3	6	94	3	35
2018	CS-02	67	17	0	0	8	8	91	9	12
2018	CS-03	79	14	7	0	0	0	93	0	14
2017	CS	74	10	2	2	2	10	92	5	42
2017	CS-02	71	4	4	4	4	13	86	10	24
2017	CS-03	80	10	0	0	0	10	100	0	10

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	61	27	7	2	0	2	91	2	44
2019	CS-02	63	33	0	0	0	4	100	0	24
2019	CS-03	73	18	9	0	0	0	91	0	11
2018	CS	63	20	6	3	3	6	88	6	35
2018	CS-02	50	25	0	8	8	8	82	18	12
2018	CS-03	64	29	7	0	0	0	93	0	14
2017	CS	60	19	10	2	2	7	85	5	42
2017	CS-02	67	17	4	0	4	8	91	5	24
2017	CS-03	50	30	10	0	0	10	89	0	10

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	65	21	5	5	5	0	0	86	9	43
2019	CS-02	75	13	4	4	4	0	0	88	8	24
2019	CS-03	36	36	9	9	9	0	0	73	18	11
2018	CS	54	23	9	9	0	0	6	82	9	35
2018	CS-02	58	8	17	8	0	0	8	73	9	12
2018	CS-03	57	36	0	7	0	0	0	93	7	14
2017	CS	57	19	10	2	2	2	7	84	5	42
2017	CS-02	54	13	8	4	4	4	13	80	10	24
2017	CS-03	90	0	10	0	0	0	0	90	0	10

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	63	9	7	2	19	89	3	43
2019	CS-02	67	13	4	0	17	95	0	24
2019	CS-03	73	0	9	0	18	89	0	11
2018	CS	63	11	6	0	20	93	0	35
2018	CS-02	58	17	8	0	17	90	0	12
2018	CS-03	79	7	0	0	14	100	0	14
2017	CS	60	7	10	2	21	85	3	42
2017	CS-02	71	0	4	0	25	94	0	24
2017	CS-03	50	10	20	0	20	75	0	10

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	73	18	7	2	0	0	0	91	2	44
2019	CS-02	79	17	4	0	0	0	0	96	0	24
2019	CS-03	64	27	9	0	0	0	0	91	0	11
2018	CS	66	23	3	0	3	0	6	94	3	35
2018	CS-02	67	8	8	0	8	0	8	82	9	12
2018	CS-03	64	36	0	0	0	0	0	100	0	14
2017	CS	67	10	10	0	2	2	10	86	3	42
2017	CS-02	71	13	4	0	0	4	8	95	0	24
2017	CS-03	70	10	10	0	0	0	10	89	0	10

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	75	16	0	5	5	0	91	9	44
2019	CS-02	88	4	0	4	4	0	92	8	24
2019	CS-03	55	36	0	9	0	0	91	9	11
2018	CS	66	17	9	0	3	6	88	3	35
2018	CS-02	58	17	8	0	8	8	82	9	12
2018	CS-03	79	21	0	0	0	0	100	0	14
2017	CS	57	24	12	2	0	5	85	3	42
2017	CS-02	63	17	8	4	0	8	86	5	24
2017	CS-03	50	30	20	0	0	0	80	0	10

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	61	25	14	0	0	86	0	44
2019	CS-02	71	21	8	0	0	92	0	24
2019	CS-03	55	18	27	0	0	73	0	11
2018	CS	49	23	20	3	6	76	3	35
2018	CS-02	67	8	17	0	8	82	0	12
2018	CS-03	36	29	29	7	0	64	7	14
2017	CS	52	21	14	0	12	84	0	42
2017	CS-02	63	17	4	0	17	95	0	24
2017	CS-03	30	30	30	0	10	67	0	10

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	13	37	33	11	4	2	0	51	16	46
2019	CS-02	4	50	33	4	4	4	0	57	9	24
2019	CS-03	17	17	50	8	8	0	0	33	17	12
2018	CS	6	29	51	9	3	3	0	35	12	35
2018	CS-02	8	33	42	0	8	8	0	45	9	12
2018	CS-03	7	29	64	0	0	0	0	36	0	14
2017	CS	19	36	24	14	5	0	2	56	20	42
2017	CS-02	21	42	21	4	8	0	4	65	13	24
2017	CS-03	20	20	40	20	0	0	0	40	20	10

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	4	20	40	29	7	36	24	45
2019	CS-02	4	17	50	21	8	29	21	24
2019	CS-03	0	36	36	18	9	27	36	11
2018	CS	0	23	43	26	9	34	23	35
2018	CS-02	0	8	67	17	8	25	8	12
2018	CS-03	0	21	36	43	0	43	21	14
2017	CS	2	19	33	40	5	45	21	42
2017	CS-02	4	21	25	42	8	50	25	24
2017	CS-03	0	10	40	50	0	50	10	10

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	48	13	4	2	2	80	7	46
2019	CS-02	25	46	17	4	4	4	74	9	24
2019	CS-03	25	58	17	0	0	0	83	0	12
2018	CS	31	46	6	3	11	3	79	15	35
2018	CS-02	42	50	0	0	8	0	92	8	12
2018	CS-03	21	57	7	7	7	0	79	14	14
2017	CS	14	43	26	5	5	7	62	10	42
2017	CS-02	8	38	33	4	8	8	50	14	24
2017	CS-03	20	60	10	0	0	10	89	0	10

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	35	24	7	4	2	64	11	46
2019	CS-02	25	29	33	0	8	4	57	9	24
2019	CS-03	25	42	25	8	0	0	67	8	12
2018	CS	23	51	14	6	6	0	74	11	35
2018	CS-02	25	58	17	0	0	0	83	0	12
2018	CS-03	21	50	7	14	7	0	71	21	14
2017	CS	17	50	21	12	0	0	67	12	42
2017	CS-02	8	46	29	17	0	0	54	17	24
2017	CS-03	40	50	10	0	0	0	90	0	10

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	18	82	45
2019	CS-02	21	79	24
2019	CS-03	17	83	12
2017	CS	14	86	42

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	37	13	11	4	4	2	30	70	46
2019	CS-02	38	25	8	13	8	8	0	41	59	24
2019	CS-03	8	58	17	17	0	0	0	8	92	12
2018	CS	34	23	29	3	6	3	3	36	64	35
2018	CS-02	42	8	42	0	8	0	0	42	58	12
2018	CS-03	21	36	29	7	0	7	0	23	77	14
2017	CS	31	31	21	7	5	2	2	33	68	42
2017	CS-02	25	38	21	4	4	4	4	27	73	24
2017	CS-03	50	20	20	10	0	0	0	50	50	10

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	63	37	30
2019	CS-02	69	31	13
2019	CS-03	64	36	11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	57	43	30
2019	CS-02	38	62	13
2019	CS-03	73	27	11
2018	CS	40	60	20
2018	CS-03	40	60	10

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	14	31	7	17	0	7	41	26	29
2019	CS-02	23	15	31	8	23	0	0	38	31	13
2019	CS-03	9	18	27	9	18	0	18	33	33	11
2018	CS	14	43	24	14	5	0	0	57	19	21
2018	CS-03	20	50	10	20	0	0	0	70	20	10
2017	CS	11	15	30	19	0	11	15	35	25	27
2017	CS-02	6	6	38	13	0	19	19	20	20	16

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	10	23	20	27	13	0	7	36	43	30
2019	CS-02	15	15	15	23	31	0	0	31	54	13
2019	CS-03	0	27	36	18	0	0	18	33	22	11
2018	CS	5	29	29	19	14	5	0	35	35	21
2018	CS-03	10	20	20	30	10	10	0	33	44	10
2017	CS	0	7	26	22	33	4	7	8	63	27
2017	CS-02	0	6	31	25	19	6	13	8	54	16

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	43	22	20	4	7	2	2	68	11	46
2019	CS-02	46	21	13	0	13	4	4	73	14	24
2019	CS-03	33	25	25	17	0	0	0	58	17	12
2018	CS	44	26	18	3	3	0	6	75	6	34
2018	CS-02	27	45	27	0	0	0	0	73	0	11
2018	CS-03	50	21	14	0	7	0	7	77	8	14

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment