2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	28	3	8	3	87	11	41
2019	Non-shift worker	38	43	6	9	3	82	12	762
2017	Shift worker	36	48	9	7	0	84	7	23
2017	Non-shift worker	32	51	5	9	3	83	13	658
2014	Shift worker	38	48	3	3	8	86	11	34
2014	Non-shift worker	39	45	5	8	3	85	11	667
2011	Shift worker	53	37	3	7	0	90	7	31
2011	Non-shift worker	36	48	4	9	2	84	12	692
2008	Shift worker	47	36	4	13	0	84	13	31
2008	Non-shift worker	39	46	5	8	3	85	10	614

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	21	12	1	9	0	78	10	41
2019	Non-shift worker	67	20	5	6	2	1	88	8	766
2017	Shift worker	57	35	5	3	0	0	91	3	23
2017	Non-shift worker	70	20	4	5	1	1	90	6	656
2014	Shift worker	55	21	3	18	3	0	76	21	34
2014	Non-shift worker	68	22	3	5	2	1	90	7	665
2011	Shift worker	50	26	12	10	3	0	76	12	31
2011	Non-shift worker	68	19	4	5	3	1	88	8	694
2008	Shift worker	50	25	3	13	9	0	75	22	31
2008	Non-shift worker	68	18	4	7	2	1	87	9	614

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	32	9	12	8	0	71	20	41
2019	Non-shift worker	39	33	8	12	9	0	71	21	763
2017	Shift worker	44	28	10	17	0	0	72	17	23
2017	Non-shift worker	43	37	4	10	5	0	81	15	658
2014	Shift worker	45	32	9	6	8	0	77	15	34
2014	Non-shift worker	44	32	7	11	6	0	76	17	665
2011	Shift worker	51	26	9	7	4	3	79	11	31
2011	Non-shift worker	42	38	8	7	5	0	80	12	691

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	35	12	15	2	0	0	71	17	41
2019	Non-shift worker	33	37	10	14	5	0	1	70	19	759
2018	Shift worker	26	48	6	18	3	0	0	74	21	37
2018	Non-shift worker	31	42	9	14	4	0	0	74	17	661
2017	Shift worker	27	37	19	10	4	4	0	66	14	23
2017	Non-shift worker	33	42	10	10	4	0	1	76	14	657
2014	Shift worker	23	33	21	17	3	0	3	58	21	34
2014	Non-shift worker	32	40	13	10	5	0	0	72	15	666
2011	Shift worker	40	27	16	15	0	3	0	69	15	31
2011	Non-shift worker	30	37	14	12	6	0	1	67	18	693
2008	Shift worker	44	28	15	10	0	0	2	75	10	31
2008	Non-shift worker	34	38	13	10	5	0	1	72	15	615

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	37	7	8	0	0	2	85	8	40
2019	Non-shift worker	43	35	11	8	3	1	0	78	10	756
2017	Shift worker	40	42	10	7	0	0	0	83	7	23
2017	Non-shift worker	44	39	9	7	1	0	0	83	8	652
2014	Shift worker	38	42	9	6	6	0	0	80	12	34
2014	Non-shift worker	43	37	10	7	2	0	0	81	9	666

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	18	11	13	2	0	0	74	15	41
2019	Non-shift worker	40	31	12	10	5	0	0	72	16	764
2018	Shift worker	48	29	11	9	0	3	0	79	9	37
2018	Non-shift worker	41	31	13	8	6	0	1	73	14	656
2017	Shift worker	60	18	14	9	0	0	0	77	9	23
2017	Non-shift worker	39	36	9	9	5	0	1	76	15	653
2014	Shift worker	23	39	20	3	9	3	3	66	12	34
2014	Non-shift worker	41	30	11	10	6	0	1	72	17	666
2011	Shift worker	40	36	7	9	6	0	3	78	15	31
2011	Non-shift worker	33	36	13	9	7	1	1	71	16	694

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	33	7	2	4	88	5	41
2019	Non-shift worker	42	36	12	6	4	78	9	763
2018	Shift worker	30	39	19	13	0	68	13	37
2018	Non-shift worker	46	36	9	5	3	82	8	658
2017	Shift worker	38	40	9	9	5	77	14	23
2017	Non-shift worker	41	43	8	5	3	84	8	654
2014	Shift worker	26	53	15	3	3	78	6	34
2014	Non-shift worker	37	41	11	7	3	79	10	667
2011	Shift worker	28	48	17	6	0	77	6	30
2011	Non-shift worker	37	39	11	7	5	76	13	693
2008	Shift worker	36	41	8	3	12	77	15	31
2008	Non-shift worker	43	33	14	6	4	76	10	609

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	50	15	4	2	0	78	6	41
2019	Non-shift worker	26	36	12	14	10	1	63	25	762
2018	Shift worker	29	45	19	3	5	0	73	8	37
2018	Non-shift worker	27	33	16	13	12	1	60	25	658
2017	Shift worker	22	43	18	3	10	4	67	14	23
2017	Non-shift worker	28	35	10	15	11	0	64	26	655
2014	Shift worker	23	48	11	6	11	0	71	18	34
2014	Non-shift worker	24	36	16	13	10	0	60	23	667
2011	Shift worker	25	29	19	17	9	0	54	26	31
2011	Non-shift worker	20	34	16	16	13	0	54	30	693

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	37	6	4	2	0	87	6	41
2019	Non-shift worker	37	38	10	9	5	0	75	14	760
2018	Shift worker	38	33	17	13	0	0	70	13	37
2018	Non-shift worker	35	41	10	8	6	0	76	14	658
2017	Shift worker	30	39	15	7	5	4	72	13	23
2017	Non-shift worker	33	46	11	6	4	0	79	11	654

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	26	4	6	2	0	2	88	8	41
2019	Non-shift worker	55	31	8	5	2	0	0	86	7	758
2018	Shift worker	36	47	8	5	0	3	0	87	5	37
2018	Non-shift worker	58	32	5	3	1	1	0	91	4	655
2017	Shift worker	34	56	10	0	0	0	0	90	0	22
2017	Non-shift worker	47	40	7	4	2	1	0	87	6	654
2014	Shift worker	53	32	6	0	8	0	0	85	8	34
2014	Non-shift worker	51	36	8	4	2	0	0	86	6	666
2011	Shift worker	34	49	10	3	3	0	0	83	6	31
2011	Non-shift worker	45	37	8	6	4	1	0	82	10	693
2008	Shift worker	46	44	0	4	6	0	0	90	10	31
2008	Non-shift worker	54	35	6	3	2	0	0	89	5	612

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	23	22	2	6	0	70	8	41
2019	Non-shift worker	33	33	13	13	9	0	66	21	765
2018	Shift worker	35	29	20	5	10	0	65	15	36
2018	Non-shift worker	36	32	13	10	10	0	68	19	660
2017	Shift worker	31	46	5	4	11	4	80	15	22
2017	Non-shift worker	32	37	10	12	9	1	70	21	653

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	20	6	2	2	91	3	41
2019	Non-shift worker	56	31	8	3	1	87	5	761
2018	Shift worker	48	30	16	7	0	78	7	37
2018	Non-shift worker	63	28	7	2	0	91	2	650
2017	Shift worker	47	44	9	0	0	91	0	23
2017	Non-shift worker	58	33	6	2	0	91	3	653
2014	Shift worker	52	36	9	0	3	88	3	34
2014	Non-shift worker	65	26	6	1	1	92	2	666
2011	Shift worker	58	32	10	0	0	90	0	31
2011	Non-shift worker	62	28	7	3	1	90	4	690

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	29	24	8	0	0	3	67	8	41
2019	Non-shift worker	31	37	15	10	7	0	0	68	17	763
2018	Shift worker	25	26	37	9	3	0	2	51	12	37
2018	Non-shift worker	32	36	14	9	8	0	0	68	17	653
2017	Shift worker	17	53	10	9	5	4	4	75	15	23
2017	Non-shift worker	32	40	10	10	7	0	0	73	17	654
2014	Shift worker	20	52	10	6	12	0	0	72	18	34
2014	Non-shift worker	25	42	12	13	7	0	0	68	20	666
2011	Shift worker	24	37	16	19	3	0	0	61	22	31
2011	Non-shift worker	27	39	12	12	10	0	0	66	22	690

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	28	18	8	2	0	71	10	41
2019	Non-shift worker	34	32	18	9	6	1	67	15	764
2018	Shift worker	26	33	29	9	2	2	60	11	37
2018	Non-shift worker	36	35	13	9	6	1	71	16	656
2017	Shift worker	38	35	5	13	5	4	76	19	23
2017	Non-shift worker	35	37	12	11	4	0	73	15	656
2014	Shift worker	19	42	24	3	9	3	63	12	34
2014	Non-shift worker	30	36	15	11	7	1	67	18	665

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	34	19	3	2	0	75	5	39
2019	Non-shift worker	30	40	12	13	5	0	69	19	761
2018	Shift worker	21	47	26	6	0	0	68	6	37
2018	Non-shift worker	31	35	15	12	7	0	66	19	652
2017	Shift worker	40	31	25	0	0	4	74	0	22
2017	Non-shift worker	31	38	12	13	6	0	69	19	656
2014	Shift worker	20	47	18	3	11	0	68	15	34
2014	Non-shift worker	32	36	15	10	6	0	68	17	667
2011	Shift worker	35	22	23	13	4	3	59	17	31
2011	Non-shift worker	32	40	13	10	5	0	72	15	690

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	32	3	4	4	0	89	8	41
2019	Non-shift worker	48	33	11	5	2	0	81	8	765
2018	Shift worker	51	33	9	7	0	0	84	7	36
2018	Non-shift worker	48	35	9	5	3	0	83	8	656
2017	Shift worker	46	31	9	9	5	0	77	14	23
2017	Non-shift worker	43	43	7	5	2	0	86	7	654
2014	Shift worker	35	50	12	0	3	0	85	3	34
2014	Non-shift worker	46	36	10	4	3	1	82	7	666
2011	Shift worker	35	48	17	0	0	0	83	0	31
2011	Non-shift worker	42	39	10	5	4	0	81	9	695
2008	Shift worker	51	28	6	9	6	0	79	15	31
2008	Non-shift worker	47	36	10	4	3	0	84	7	614

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	23	20	8	3	0	0	69	11	40
2019	Non-shift worker	33	29	17	11	8	0	0	63	20	763
2018	Shift worker	56	20	12	6	6	0	0	77	12	37
2018	Non-shift worker	34	31	17	12	6	1	0	66	17	660
2017	Shift worker	29	46	16	9	0	0	0	76	9	23
2017	Non-shift worker	35	35	16	8	5	0	1	71	13	654
2014	Shift worker	52	29	13	6	0	0	0	81	6	34
2014	Non-shift worker	42	30	16	7	6	0	0	72	12	666
2011	Shift worker	49	23	21	7	0	0	0	72	7	31
2011	Non-shift worker	36	30	16	9	7	0	0	67	17	693
2008	Shift worker	32	43	16	6	3	0	0	75	9	31
2008	Non-shift worker	33	32	19	9	6	0	1	66	15	613

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	25	42	10	11	0	0	20	37	41
2019	Non-shift worker	12	25	30	19	11	1	2	31	38	766
2018	Shift worker	3	31	41	8	16	0	2	24	35	36
2018	Non-shift worker	10	27	29	23	8	2	2	31	38	658
2017	Shift worker	3	23	49	8	8	5	4	17	29	23
2017	Non-shift worker	11	23	36	16	9	2	4	26	36	651
2014	Shift worker	0	35	27	28	10	0	0	38	35	34
2014	Non-shift worker	6	19	36	25	10	1	4	36	26	665
2011	Shift worker	22	27	25	14	10	0	3	24	50	31
2011	Non-shift worker	11	26	29	19	11	1	4	31	39	692
2008	Shift worker	21	15	35	22	7	0	0	29	36	31
2008	Non-shift worker	11	22	33	20	9	2	4	31	34	613

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	9	40	26	20	0	0	45	14	41
2019	Non-shift worker	14	23	28	18	12	3	2	32	39	762
2018	Shift worker	11	28	19	17	18	5	2	38	42	36
2018	Non-shift worker	14	26	27	18	11	2	2	30	42	653
2017	Shift worker	8	18	18	11	17	23	4	39	36	23
2017	Non-shift worker	13	22	28	19	11	3	4	32	38	652
2014	Shift worker	3	28	20	27	12	3	6	43	35	34
2014	Non-shift worker	11	20	30	20	12	3	3	35	33	667
2011	Shift worker	24	26	21	19	7	0	3	27	51	31
2011	Non-shift worker	13	20	27	20	14	1	4	36	35	693
2008	Shift worker	10	12	40	23	13	2	0	37	22	31
2008	Non-shift worker	11	17	31	19	13	3	6	35	31	608

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	4	38	33	12	6	0	48	11	41
2019	Non-shift worker	11	16	27	23	15	3	5	41	30	763
2018	Shift worker	8	22	26	22	13	3	6	38	33	36
2018	Non-shift worker	11	19	26	24	12	3	5	39	33	654
2017	Shift worker	9	9	31	14	17	12	8	39	22	23
2017	Non-shift worker	9	14	29	21	13	4	9	40	27	652
2014	Shift worker	9	11	20	39	9	9	3	55	22	34
2014	Non-shift worker	9	17	28	22	12	2	9	39	30	666
2011	Shift worker	12	35	19	14	9	0	10	26	53	31
2011	Non-shift worker	11	19	28	19	11	2	9	34	34	692
2008	Shift worker	0	24	32	31	10	2	0	42	25	31
2008	Non-shift worker	10	19	30	19	12	2	7	35	32	609

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	2	15	29	26	25	3	0	53	17	40
2019	Non-shift worker	9	14	32	26	16	1	2	43	24	759
2018	Shift worker	0	8	35	28	22	3	5	54	8	37
2018	Non-shift worker	10	16	33	24	14	2	2	40	26	651
2017	Shift worker	9	24	9	33	13	13	0	53	37	23
2017	Non-shift worker	9	17	28	28	14	1	3	44	26	649
2014	Shift worker	3	9	25	39	19	0	6	61	12	34
2014	Non-shift worker	7	14	31	29	15	1	3	46	22	663
2011	Shift worker	6	24	33	12	22	0	3	35	31	31
2011	Non-shift worker	7	14	34	26	11	1	5	40	23	690
2008	Shift worker	0	20	31	28	19	2	0	48	21	30
2008	Non-shift worker	6	14	36	24	16	1	4	41	21	608

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	19	13	34	22	0	3	57	29	41
2019	Non-shift worker	15	18	30	19	13	2	3	34	35	763
2018	Shift worker	2	15	30	18	30	3	2	50	18	37
2018	Non-shift worker	18	23	28	15	13	2	2	29	43	657
2017	Shift worker	14	14	18	14	32	4	4	50	30	22
2017	Non-shift worker	18	22	28	16	11	1	4	28	43	650
2014	Shift worker	6	21	19	26	22	0	6	51	29	34
2014	Non-shift worker	16	20	31	18	11	1	3	30	37	665
2011	Shift worker	13	20	34	17	6	0	10	25	37	31
2011	Non-shift worker	16	21	29	16	11	2	5	29	39	690
2008	Shift worker	6	22	27	19	21	5	0	41	30	31
2008	Non-shift worker	12	22	28	19	13	1	5	34	36	608

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	31	23	28	9	3	0	38	38	41
2019	Non-shift worker	19	20	26	18	10	4	3	31	42	761
2018	Shift worker	11	19	26	15	17	10	2	36	34	37
2018	Non-shift worker	16	23	27	18	11	3	2	30	41	652
2017	Shift worker	21	13	19	23	8	16	0	37	41	23
2017	Non-shift worker	14	21	28	18	12	3	4	32	38	653
2014	Shift worker	18	32	11	16	6	9	6	27	60	34
2014	Non-shift worker	13	18	27	21	13	3	5	37	34	666
2011	Shift worker	18	20	13	26	17	0	7	45	41	31
2011	Non-shift worker	12	18	27	23	12	3	5	38	33	686
2008	Shift worker	9	13	21	22	26	5	4	53	24	31
2008	Non-shift worker	14	21	26	19	13	3	5	35	37	610

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	9	37	23	20	3	3	46	16	40
2019	Non-shift worker	12	18	31	22	12	2	2	36	32	762
2018	Shift worker	5	21	27	13	15	18	2	35	32	35
2018	Non-shift worker	14	17	32	20	10	4	3	33	33	657
2017	Shift worker	3	33	16	17	13	9	7	37	44	23
2017	Non-shift worker	10	19	33	18	12	3	4	33	32	654
2014	Shift worker	3	8	29	32	13	0	16	53	12	34
2014	Non-shift worker	9	18	34	20	12	2	6	35	29	666

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	14	39	24	15	0	0	39	22	41
2019	Non-shift worker	8	20	36	23	10	1	2	34	29	765

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	18	5	4	3	0	0	89	7	41
2019	Non-shift worker	70	16	6	3	2	0	3	89	4	764
2017	Shift worker	73	18	9	0	0	0	0	91	0	23
2017	Non-shift worker	73	18	3	2	2	0	2	93	4	658
2014	Shift worker	59	24	3	5	3	0	6	88	8	34
2014	Non-shift worker	74	15	3	3	3	0	2	91	6	666
2011	Shift worker	61	26	4	6	4	0	0	87	10	31
2011	Non-shift worker	69	17	5	4	3	0	3	89	6	692
2008	Shift worker	56	24	4	12	0	0	5	83	13	31
2008	Non-shift worker	70	13	4	3	3	1	6	90	6	616

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	28	13	8	5	3	0	73	14	41
2019	Non-shift worker	29	29	16	8	7	7	4	65	17	763
2018	Shift worker	29	28	25	14	2	3	0	59	16	37
2018	Non-shift worker	24	32	19	10	5	7	4	63	16	654
2017	Shift worker	32	39	10	0	5	13	0	82	6	23
2017	Non-shift worker	28	33	14	10	4	7	4	69	16	656
2014	Shift worker	30	30	20	8	3	3	6	65	13	34
2014	Non-shift worker	32	34	15	9	4	3	3	70	14	667

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	32	3	3	5	0	90	8	41
2019	Non-shift worker	46	28	9	9	6	1	76	15	763
2018	Shift worker	50	30	13	2	6	0	80	7	37
2018	Non-shift worker	47	28	9	9	5	1	77	14	654
2017	Shift worker	50	41	5	0	0	4	95	0	23
2017	Non-shift worker	46	31	8	8	6	1	78	14	658
2014	Shift worker	54	29	15	0	3	0	82	3	34
2014	Non-shift worker	52	28	9	7	3	1	80	11	667

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	28	7	6	0	0	87	6	41
2019	Non-shift worker	54	29	7	6	3	1	84	9	761
2018	Shift worker	61	21	14	4	0	0	81	4	37
2018	Non-shift worker	54	35	6	3	1	0	89	4	654
2017	Shift worker	47	44	5	0	0	4	95	0	23
2017	Non-shift worker	50	36	7	4	3	0	86	6	654
2014	Shift worker	36	53	8	3	0	0	89	3	34
2014	Non-shift worker	47	38	7	6	1	0	85	8	666

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	30	10	3	0	0	0	87	3	41
2019	Non-shift worker	44	33	13	5	3	1	0	78	8	764
2018	Shift worker	42	35	12	8	0	0	5	80	8	37
2018	Non-shift worker	42	39	10	5	2	2	0	83	7	654

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	30	22	6	3	3	4	68	9	41
2019	Non-shift worker	38	25	18	5	4	1	8	70	10	766

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	47	1	10	0	0	0	89	10	41
2019	Non-shift worker	39	31	13	8	7	1	1	71	16	762
2018	Shift worker	48	30	16	3	3	0	0	78	6	37
2018	Non-shift worker	36	38	12	6	6	1	0	75	13	652
2017	Shift worker	38	31	15	9	3	0	4	72	13	23
2017	Non-shift worker	38	38	10	8	4	1	1	77	12	657
2014	Shift worker	38	36	11	12	3	0	0	73	15	34
2014	Non-shift worker	36	35	13	9	6	0	1	72	15	667
2011	Shift worker	41	27	9	11	9	0	3	70	21	31
2011	Non-shift worker	33	33	15	10	7	0	1	67	17	694
2008	Shift worker	40	34	8	15	3	0	0	74	18	31
2008	Non-shift worker	35	31	14	10	9	1	1	67	19	614

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	23	13	3	3	3	0	81	6	41
2019	Non-shift worker	49	26	13	5	4	2	0	77	9	763
2018	Shift worker	63	12	20	3	3	0	0	75	6	37
2018	Non-shift worker	48	32	10	5	3	1	0	81	8	651
2017	Shift worker	43	35	15	0	3	0	4	81	4	23
2017	Non-shift worker	48	31	9	6	3	3	0	81	9	657
2014	Shift worker	41	36	17	6	0	0	0	77	6	34
2014	Non-shift worker	47	30	11	5	3	2	1	80	8	667
2011	Shift worker	34	34	16	6	3	4	3	73	9	31
2011	Non-shift worker	39	33	13	7	5	2	1	74	13	694
2008	Shift worker	60	17	14	3	5	0	0	77	8	31
2008	Non-shift worker	42	27	14	5	7	4	1	73	13	615

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	32	8	6	3	0	0	84	8	41
2019	Non-shift worker	45	32	10	7	4	1	1	79	11	757
2018	Shift worker	66	17	12	3	3	0	0	82	6	37
2018	Non-shift worker	44	37	7	7	3	0	1	82	11	649
2017	Shift worker	38	50	5	0	3	0	4	91	4	23
2017	Non-shift worker	45	35	9	7	3	1	1	81	10	656
2014	Shift worker	38	42	11	9	0	0	0	80	9	34
2014	Non-shift worker	44	32	12	8	4	0	0	76	12	666
2011	Shift worker	43	30	14	10	3	0	0	74	13	30
2011	Non-shift worker	37	36	10	11	6	0	1	73	17	693
2008	Shift worker	51	31	7	6	5	0	0	82	11	31
2008	Non-shift worker	39	32	11	8	7	1	0	73	16	615

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	80	13	7	0	0	0	0	93	0	40
2019	Non-shift worker	80	10	3	2	2	0	3	93	4	760
2017	Shift worker	77	15	0	0	4	0	4	96	4	22
2017	Non-shift worker	81	13	2	2	1	0	2	95	3	653
2014	Shift worker	66	29	3	0	0	0	3	97	0	34
2014	Non-shift worker	79	10	4	2	2	1	2	92	4	667
2011	Shift worker	71	17	5	3	3	0	0	89	6	31
2011	Non-shift worker	77	12	4	1	2	0	3	92	4	693
2008	Shift worker	82	18	0	0	0	0	0	100	0	31
2008	Non-shift worker	81	9	3	2	1	0	4	94	3	610

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	23	14	6	3	4	3	76	9	41
2019	Non-shift worker	60	21	9	2	3	2	3	85	6	763
2017	Shift worker	38	32	13	0	0	13	4	84	0	23
2017	Non-shift worker	57	26	6	3	2	3	3	88	5	656
2014	Shift worker	44	30	11	6	3	0	6	79	9	34
2014	Non-shift worker	51	22	8	5	4	3	6	81	11	666
2011	Shift worker	42	31	7	14	3	0	3	76	18	31
2011	Non-shift worker	45	28	8	5	5	2	6	80	12	691

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	31	3	6	3	0	89	8	41
2019	Non-shift worker	59	20	11	3	5	2	80	8	765
2018	Shift worker	57	18	9	8	6	3	77	14	37
2018	Non-shift worker	55	25	8	6	4	1	82	10	649
2017	Shift worker	53	23	21	0	0	4	78	0	23
2017	Non-shift worker	57	24	8	5	4	2	83	9	658

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	36	6	3	3	0	89	6	41
2019	Non-shift worker	50	29	9	5	5	0	80	11	766
2018	Shift worker	61	16	16	2	6	0	77	8	37
2018	Non-shift worker	50	29	8	7	5	1	79	12	650
2017	Shift worker	52	21	16	8	0	4	76	8	23
2017	Non-shift worker	54	26	9	6	4	0	80	10	656
2014	Shift worker	35	56	6	3	0	0	92	3	34
2014	Non-shift worker	51	28	10	6	5	1	79	11	667

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	41	13	7	2	0	0	78	9	41
2019	Non-shift worker	27	30	18	8	7	9	1	63	16	765
2018	Shift worker	36	24	24	0	5	10	2	68	5	36
2018	Non-shift worker	29	30	18	9	6	8	0	64	17	658
2017	Shift worker	42	23	13	15	0	8	0	70	16	23
2017	Non-shift worker	28	35	15	8	6	7	0	68	15	657
2014	Shift worker	22	46	6	13	0	13	0	78	15	34
2014	Non-shift worker	26	33	18	10	4	9	0	65	16	667
2011	Shift worker	14	20	34	10	7	13	3	40	20	31
2011	Non-shift worker	19	31	21	9	12	7	1	54	23	692

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	24	21	6	2	0	0	71	8	41
2019	Non-shift worker	25	32	18	14	7	4	0	60	22	763
2018	Shift worker	43	18	30	0	5	2	2	64	5	37
2018	Non-shift worker	26	31	18	13	9	2	0	58	23	659
2017	Shift worker	34	31	21	10	0	4	0	68	10	23
2017	Non-shift worker	23	34	14	18	8	3	0	59	26	656
2014	Shift worker	14	48	15	16	0	6	0	67	17	34
2014	Non-shift worker	21	31	19	16	9	4	0	54	26	666
2011	Shift worker	14	22	28	19	9	8	0	38	31	31
2011	Non-shift worker	16	32	21	11	14	4	1	51	27	688
2008	Shift worker	33	27	20	2	11	3	2	64	14	30
2008	Non-shift worker	22	30	21	11	9	5	1	55	22	614

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	31	20	9	2	3	0	68	11	41
2019	Non-shift worker	19	29	20	17	8	7	0	52	26	758
2018	Shift worker	25	30	28	3	5	7	2	61	8	37
2018	Non-shift worker	18	30	21	15	10	6	0	51	27	655
2017	Shift worker	30	14	37	10	4	4	0	46	15	23
2017	Non-shift worker	15	33	16	19	10	6	0	52	31	656
2014	Shift worker	12	30	32	9	5	13	0	48	16	34
2014	Non-shift worker	15	26	21	19	11	7	0	44	33	665
2011	Shift worker	7	18	38	11	6	20	0	31	21	31
2011	Non-shift worker	10	31	21	18	12	7	0	45	33	690
2008	Shift worker	37	24	11	11	9	8	0	67	22	31
2008	Non-shift worker	13	27	22	18	9	11	0	45	30	614

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	26	24	8	5	0	0	64	12	41
2019	Non-shift worker	17	29	19	20	12	3	0	48	33	761
2018	Shift worker	24	36	17	12	7	2	2	62	20	37
2018	Non-shift worker	16	33	16	19	13	4	0	51	33	656
2017	Shift worker	35	36	12	9	4	4	0	74	14	23
2017	Non-shift worker	14	36	16	19	10	5	0	53	30	656
2014	Shift worker	8	48	17	20	0	6	0	60	22	34
2014	Non-shift worker	16	29	20	17	12	5	0	48	32	665
2011	Shift worker	10	40	37	3	3	4	3	54	6	31
2011	Non-shift worker	12	37	17	18	13	3	0	51	32	692
2008	Shift worker	35	38	18	0	6	3	0	76	6	31
2008	Non-shift worker	16	35	15	20	10	4	0	53	31	614

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	16	9	15	4	6	0	70	20	41
2019	Non-shift worker	44	21	12	5	4	12	2	76	10	765

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	50	3	6	2	0	89	8	40
2019	Non-shift worker	24	44	17	10	4	1	69	14	767
2018	Shift worker	30	35	20	6	6	3	67	12	37
2018	Non-shift worker	25	45	14	10	4	1	71	15	656
2017	Shift worker	29	51	16	4	0	0	80	4	23
2017	Non-shift worker	27	44	14	8	5	1	73	13	654
2014	Shift worker	25	49	9	6	12	0	74	18	34
2014	Non-shift worker	26	41	17	9	4	2	69	14	666
2011	Shift worker	41	31	18	4	3	3	74	7	31
2011	Non-shift worker	25	40	17	10	6	1	67	16	689

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	35	12	17	2	0	0	69	19	41
2019	Non-shift worker	14	31	19	22	12	2	0	46	35	763

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	43	14	7	2	0	3	76	9	41
2019	Non-shift worker	39	36	13	5	4	1	1	77	9	761
2018	Shift worker	37	35	18	6	3	2	0	73	9	36
2018	Non-shift worker	40	37	10	7	4	2	0	79	11	658
2017	Shift worker	26	43	17	10	0	4	0	71	11	23
2017	Non-shift worker	43	35	11	5	3	2	0	80	9	656
2014	Shift worker	28	35	21	6	0	6	3	70	7	34
2014	Non-shift worker	39	37	10	7	4	3	1	79	11	667
2011	Shift worker	48	17	13	10	12	0	0	65	22	31
2011	Non-shift worker	34	35	11	10	6	4	1	72	16	690
2008	Shift worker	44	29	7	11	0	5	3	80	12	31
2008	Non-shift worker	41	34	11	5	5	4	1	78	11	615

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	35	15	6	2	0	77	8	40
2019	Non-shift worker	32	37	17	8	5	1	70	13	763
2018	Shift worker	36	31	19	6	3	6	71	9	37
2018	Non-shift worker	34	35	18	7	4	2	71	11	657

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	39	24	13	5	1	0	58	18	41
2019	Non-shift worker	20	25	18	16	11	6	4	49	30	765
2018	Shift worker	23	18	23	13	11	9	3	46	27	36
2018	Non-shift worker	20	28	14	15	11	9	3	55	29	657
2017	Shift worker	12	36	13	10	5	16	7	64	19	23
2017	Non-shift worker	22	27	16	12	9	10	3	57	25	656
2014	Shift worker	8	35	9	15	11	10	12	55	33	34
2014	Non-shift worker	17	24	15	14	14	11	5	48	33	666
2011	Shift worker	10	17	21	13	17	17	7	34	39	31
2011	Non-shift worker	13	19	19	15	16	12	6	39	37	692

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	33	23	8	2	0	0	67	10	41
2019	Non-shift worker	19	30	21	14	11	4	1	52	26	764
2018	Shift worker	28	36	22	14	0	0	0	63	14	37
2018	Non-shift worker	21	31	17	14	13	4	1	54	28	659
2017	Shift worker	19	56	22	0	0	4	0	77	0	23
2017	Non-shift worker	22	30	19	14	10	5	1	55	25	655
2014	Shift worker	28	33	9	6	12	9	3	69	21	34
2014	Non-shift worker	19	29	19	14	12	4	2	51	28	667
2011	Shift worker	18	25	22	24	11	0	0	43	35	31
2011	Non-shift worker	15	28	17	17	18	3	2	45	37	693
2008	Shift worker	32	27	18	13	6	5	0	62	20	31
2008	Non-shift worker	18	28	18	17	14	4	1	48	33	613

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	31	20	3	6	1	0	70	9	41
2019	Non-shift worker	19	25	18	15	17	3	3	46	34	767
2018	Shift worker	34	22	17	9	11	8	0	60	22	37
2018	Non-shift worker	17	24	15	15	20	4	4	45	38	659
2017	Shift worker	17	21	26	13	10	9	4	44	27	23
2017	Non-shift worker	16	23	16	17	20	3	4	42	40	657
2014	Shift worker	18	28	21	5	18	3	6	51	26	34
2014	Non-shift worker	13	22	15	19	23	4	4	38	46	667
2011	Shift worker	10	24	20	14	26	3	3	36	43	31
2011	Non-shift worker	11	20	16	20	27	1	5	33	50	692
2008	Shift worker	16	33	23	10	10	3	5	53	22	31
2008	Non-shift worker	12	25	14	19	22	4	4	40	44	615

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	69	21	7	0	0	0	3	92	0	41
2019	Non-shift worker	52	21	14	3	3	1	5	78	7	761

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	12	3	3	8	4	7	85	12	41
2019	Non-shift worker	57	13	7	3	5	4	12	82	10	762

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	28	16	0	8	1	1	76	8	41
2019	Non-shift worker	44	24	15	6	4	2	5	73	11	763

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	29	16	0	8	1	0	76	8	40
2019	Non-shift worker	40	20	16	8	7	4	6	66	17	759

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	20	11	11	6	1	0	71	18	41
2019	Non-shift worker	41	16	16	9	11	3	4	61	22	762

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	16	11	6	0	1	1	83	6	41
2019	Non-shift worker	67	14	8	3	1	2	5	87	5	762

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	13	6	5	4	0	1	85	10	40
2019	Non-shift worker	72	8	5	2	3	5	4	88	6	757

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	79	5	6	2	3	0	6	89	5	40
2019	Non-shift worker	75	7	4	1	2	3	9	93	2	762

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	42	25	3	2	2	0	69	5	41
2019	Non-shift worker	20	42	20	10	5	3	1	64	16	763
2018	Shift worker	28	24	26	6	8	8	0	57	15	37
2018	Non-shift worker	21	40	19	10	7	3	0	63	18	657
2017	Shift worker	21	35	27	10	0	0	7	60	11	23
2017	Non-shift worker	23	36	19	10	6	5	0	63	17	656

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	41	6	3	2	0	0	89	5	41
2019	Non-shift worker	33	39	14	6	4	2	1	75	11	760
2018	Shift worker	49	32	11	5	0	3	0	84	5	35
2018	Non-shift worker	41	38	12	6	2	1	0	80	8	654
2017	Shift worker	50	17	28	4	0	0	0	68	4	23
2017	Non-shift worker	39	41	10	5	2	2	0	82	8	658
2014	Shift worker	46	36	9	6	0	3	0	85	6	34
2014	Non-shift worker	43	35	10	6	2	2	0	80	9	666
2011	Shift worker	20	42	16	14	3	3	3	65	18	31
2011	Non-shift worker	30	40	14	7	6	2	0	72	14	692

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	31	10	3	5	0	0	82	8	41
2019	Non-shift worker	40	33	16	4	3	3	1	76	7	760
2018	Shift worker	40	34	18	3	2	3	0	77	5	35
2018	Non-shift worker	41	36	13	4	2	4	0	80	6	654
2017	Shift worker	32	41	23	0	0	4	0	77	0	23
2017	Non-shift worker	40	33	14	3	3	6	0	78	7	653
2014	Shift worker	41	47	6	0	3	3	0	91	3	34
2014	Non-shift worker	44	33	11	4	3	5	0	81	8	667

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	24	9	3	5	0	84	8	41
2019	Non-shift worker	48	35	7	6	3	1	84	9	763
2018	Shift worker	59	27	8	0	6	0	86	6	35
2018	Non-shift worker	49	33	8	6	4	0	82	9	655
2017	Shift worker	50	31	13	0	5	0	82	5	23
2017	Non-shift worker	47	37	7	6	3	0	85	8	656
2014	Shift worker	58	33	3	6	0	0	92	6	34
2014	Non-shift worker	50	35	7	5	3	0	86	8	667
2011	Shift worker	38	47	6	9	0	0	85	9	31
2011	Non-shift worker	37	38	12	8	5	1	75	13	690
2008	Shift worker	54	27	7	6	4	2	83	10	31
2008	Non-shift worker	39	37	11	7	5	1	77	12	616

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	25	16	3	5	0	76	8	41
2019	Non-shift worker	36	33	15	8	7	1	70	15	763
2018	Shift worker	36	41	12	9	2	0	77	11	35
2018	Non-shift worker	36	33	14	9	7	1	70	16	654
2017	Shift worker	34	44	12	4	5	0	78	10	23
2017	Non-shift worker	38	31	18	9	5	1	69	13	657
2014	Shift worker	38	43	8	5	6	0	81	11	34
2014	Non-shift worker	32	35	16	12	5	1	67	17	667
2011	Shift worker	19	40	28	3	3	7	63	7	31
2011	Non-shift worker	25	35	20	13	7	0	60	20	692

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	24	14	6	5	0	76	11	41
2019	Non-shift worker	33	36	15	10	6	0	69	16	757
2018	Shift worker	47	21	18	12	2	0	68	14	35
2018	Non-shift worker	36	36	13	8	6	0	73	14	653
2017	Shift worker	39	38	13	0	10	0	77	10	22
2017	Non-shift worker	38	35	13	8	5	1	74	13	655
2014	Shift worker	35	42	12	8	3	0	77	11	34
2014	Non-shift worker	33	37	14	12	5	0	69	17	666
2011	Shift worker	26	45	19	10	0	0	71	10	31
2011	Non-shift worker	26	39	16	12	6	0	65	18	694
2008	Shift worker	54	21	7	5	10	3	77	16	31
2008	Non-shift worker	32	39	13	11	5	1	71	15	616

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	18	23	3	10	0	0	64	13	41
2019	Non-shift worker	33	23	20	10	9	4	1	59	21	764
2018	Shift worker	36	20	23	12	5	3	2	58	18	36
2018	Non-shift worker	34	26	15	12	8	4	1	63	20	656
2017	Shift worker	26	22	37	4	5	5	0	51	10	23
2017	Non-shift worker	33	30	17	9	6	3	1	66	17	656
2014	Shift worker	38	38	13	5	6	0	0	76	11	34
2014	Non-shift worker	31	23	19	13	8	5	1	57	23	666
2011	Shift worker	27	24	25	8	9	7	0	55	18	31
2011	Non-shift worker	26	28	18	12	11	4	1	57	24	691
2008	Shift worker	51	18	9	5	13	3	0	71	19	31
2008	Non-shift worker	28	26	16	12	9	5	4	60	22	615

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	24	28	48	41
2019	Non-shift worker	27	34	39	768
2018	Shift worker	23	43	34	37
2018	Non-shift worker	28	35	37	664
2017	Shift worker	22	42	36	23
2017	Non-shift worker	23	40	37	658
2014	Shift worker	23	47	30	34
2014	Non-shift worker	26	38	36	667
2011	Shift worker	30	49	21	31
2011	Non-shift worker	32	33	35	692

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	7	55	32	0	6	0	10
2019	Non-shift worker	11	28	35	5	11	11	209
2017	Non-shift worker	17	14	46	4	11	7	157
2014	Non-shift worker	19	16	42	7	9999	16	172
2011	Shift worker	0	20	58	0	9999	22	10
2011	Non-shift worker	19	15	49	8	9999	9	221

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	15	39	19	22	4	0	0	54	27	41
2019	Non-shift worker	30	41	11	9	3	1	6	76	12	763

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	24	14	0	0	15	0	83	0	41
2019	Non-shift worker	47	24	13	2	2	5	6	81	5	761

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	41
2019	Non-shift worker	11	89	766
2018	Shift worker	14	86	37
2018	Non-shift worker	13	87	660

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	22	24	0	2	20	10	62	3	41
2019	Non-shift worker	14	17	21	7	5	30	7	49	19	765
2018	Shift worker	20	22	30	3	0	23	2	57	4	37
2018	Non-shift worker	20	19	20	4	4	28	5	58	13	653
2017	Shift worker	19	18	24	10	4	13	13	51	18	23
2017	Non-shift worker	19	18	17	5	6	27	7	57	16	658
2014	Shift worker	16	27	11	0	3	27	15	75	6	34
2014	Non-shift worker	15	17	19	7	5	31	7	52	18	667

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	29	19	0	5	3	3	75	5	41
2019	Non-shift worker	31	31	17	5	6	9	1	68	13	765
2018	Shift worker	37	35	14	3	3	6	2	78	6	37
2018	Non-shift worker	32	30	19	5	2	11	1	70	8	652
2017	Shift worker	32	40	16	0	0	8	4	82	0	21
2017	Non-shift worker	31	33	16	5	4	10	1	72	10	654
2014	Shift worker	28	18	29	0	0	18	6	62	0	34
2014	Non-shift worker	24	30	18	7	4	16	1	65	13	667
2011	Shift worker	22	29	28	14	0	6	0	55	15	31
2011	Non-shift worker	29	36	18	6	4	6	0	70	11	688

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	41
2019	Non-shift worker	7	93	763

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	25	19	0	5	19	9	68	7	41
2019	Non-shift worker	15	17	23	4	4	31	6	51	13	763
2018	Shift worker	28	19	26	0	2	21	4	63	3	37
2018	Non-shift worker	20	17	21	4	2	31	4	58	10	656
2017	Shift worker	34	30	20	0	0	4	13	76	0	23
2017	Non-shift worker	20	16	18	4	3	33	7	60	10	657
2014	Shift worker	17	27	15	0	0	27	15	74	0	34
2014	Non-shift worker	19	14	18	3	2	36	7	58	10	666

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	30	13	3	5	6	3	77	8	41
2019	Non-shift worker	32	32	18	4	4	10	1	71	9	763
2018	Shift worker	37	25	29	2	0	3	4	67	2	37
2018	Non-shift worker	33	30	18	5	2	12	0	72	8	659
2017	Shift worker	34	44	15	0	0	4	4	84	0	23
2017	Non-shift worker	33	32	13	4	3	14	2	77	7	656
2014	Shift worker	35	18	15	0	0	30	3	78	0	34
2014	Non-shift worker	31	26	18	3	2	18	1	71	7	667
2011	Shift worker	33	31	23	3	0	10	0	71	3	30
2011	Non-shift worker	33	35	17	4	3	8	1	75	7	693

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	39	18	12	6	0	0	64	18	40
2019	Non-shift worker	19	26	21	15	17	0	1	45	33	765
2018	Shift worker	26	15	18	24	10	3	5	45	36	37
2018	Non-shift worker	19	21	23	16	18	1	2	41	35	661
2017	Shift worker	13	17	23	18	21	4	5	33	42	23
2017	Non-shift worker	17	24	21	14	23	1	2	41	37	656

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	30	22	11	19	0	0	48	30	41
2019	Non-shift worker	16	25	26	17	15	0	1	41	33	763
2018	Shift worker	24	28	27	12	3	3	2	55	16	35
2018	Non-shift worker	15	21	29	18	15	0	1	36	34	662
2017	Shift worker	4	23	31	11	22	4	5	29	37	23
2017	Non-shift worker	15	23	27	17	16	0	1	39	34	656

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	37	14	10	12	0	0	64	23	41
2019	Non-shift worker	24	27	22	14	10	1	1	53	24	760
2018	Shift worker	37	31	17	9	3	3	2	70	12	37
2018	Non-shift worker	21	26	27	13	10	1	1	49	23	660
2017	Shift worker	7	44	17	13	10	0	9	56	25	23
2017	Non-shift worker	22	30	21	11	12	0	2	54	24	656

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	35	17	19	9	0	0	56	27	41
2019	Non-shift worker	17	24	24	17	15	2	2	42	33	762
2018	Shift worker	31	22	23	10	10	3	2	55	20	37
2018	Non-shift worker	16	23	25	19	16	1	1	39	35	657
2017	Shift worker	4	24	27	15	25	5	0	29	42	23
2017	Non-shift worker	15	20	25	18	20	1	1	36	38	655

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	68	14	12	0	3	0	3	85	3	41
2019	Non-shift worker	43	23	13	7	8	1	6	70	16	761
2018	Shift worker	60	22	5	0	6	3	5	88	6	37
2018	Non-shift worker	41	19	15	7	8	1	9	67	17	661
2017	Shift worker	34	30	4	10	0	0	23	82	12	23
2017	Non-shift worker	40	22	15	6	7	1	10	68	16	654

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	35	20	3	3	0	0	75	6	41
2019	Non-shift worker	30	28	19	11	10	1	2	59	22	762
2018	Shift worker	53	20	8	9	6	3	2	76	15	36
2018	Non-shift worker	31	21	24	10	12	1	2	53	22	660
2017	Shift worker	24	34	22	12	4	0	4	59	17	23
2017	Non-shift worker	28	25	22	13	7	1	2	56	22	653

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	26	15	6	5	1	0	74	11	41
2019	Non-shift worker	29	31	21	11	5	1	2	62	16	764
2018	Shift worker	48	28	14	2	0	6	2	82	2	37
2018	Non-shift worker	27	34	21	10	6	1	2	63	16	659
2017	Shift worker	25	41	17	4	0	4	9	75	5	23
2017	Non-shift worker	27	30	21	12	6	1	3	60	19	653

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	28	26	11	2	0	0	61	13	41
2019	Non-shift worker	25	30	21	12	9	1	1	56	22	761
2018	Shift worker	31	40	12	7	5	3	2	74	13	37
2018	Non-shift worker	24	28	25	13	9	1	1	53	22	659
2017	Shift worker	19	33	28	4	3	0	12	60	9	23
2017	Non-shift worker	23	31	22	15	8	0	2	55	23	653

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	22	28	3	2	0	0	67	5	40
2019	Non-shift worker	36	25	18	12	6	1	2	63	19	762
2018	Shift worker	28	39	11	8	3	6	5	75	13	37
2018	Non-shift worker	33	28	23	9	6	1	1	62	15	659
2017	Shift worker	18	31	18	20	4	0	9	53	26	23
2017	Non-shift worker	32	30	21	9	5	2	2	64	14	654

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	21	17	11	6	0	0	65	18	41
2019	Non-shift worker	38	26	14	10	9	1	2	65	20	762

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	37	21	9	0	0	0	71	9	41
2019	Non-shift worker	36	29	19	7	6	1	2	67	14	758
2018	Shift worker	37	29	15	8	6	3	2	69	15	37
2018	Non-shift worker	33	27	22	10	5	1	1	61	16	652
2017	Shift worker	17	31	20	23	4	0	4	50	29	23
2017	Non-shift worker	32	30	20	10	4	1	2	64	14	648

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	33	12	0	3	3	0	85	3	41
2019	Non-shift worker	48	23	13	7	6	1	2	72	14	759
2018	Shift worker	54	17	8	3	8	3	7	79	12	37
2018	Non-shift worker	51	25	12	4	6	1	2	77	10	653
2017	Shift worker	63	18	14	5	0	0	0	81	5	22
2017	Non-shift worker	53	25	12	5	3	0	2	80	7	656

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	19	11	0	3	0	3	85	3	40
2019	Non-shift worker	69	13	5	2	3	1	7	89	5	760
2018	Shift worker	63	12	8	3	3	3	8	84	7	35
2018	Non-shift worker	68	16	5	2	3	1	5	90	5	657

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	11	4	13	0	1	0	82	13	41
2019	Non-shift worker	71	13	6	2	4	1	3	87	7	759
2018	Shift worker	75	8	0	5	3	3	6	91	9	37
2018	Non-shift worker	72	12	6	2	2	1	4	89	5	656
2017	Shift worker	69	5	10	8	0	0	8	81	8	22
2017	Non-shift worker	73	12	5	2	3	0	4	89	6	655

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	21	4	9	3	0	0	84	11	41
2019	Non-shift worker	56	28	8	3	2	1	2	87	5	757
2018	Shift worker	76	3	10	3	0	3	4	86	3	36
2018	Non-shift worker	55	26	11	2	3	0	2	84	5	657
2017	Shift worker	47	34	10	0	0	0	8	89	0	22
2017	Non-shift worker	56	26	10	3	3	0	2	84	6	657

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	15	17	5	0	0	0	78	5	40
2019	Non-shift worker	59	19	8	5	6	1	2	80	11	754
2018	Shift worker	69	10	7	3	3	3	4	86	6	37
2018	Non-shift worker	57	20	11	5	4	1	2	79	9	653
2017	Shift worker	43	35	13	0	0	0	8	86	0	22
2017	Non-shift worker	59	22	8	3	4	0	2	84	8	655

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	80	0	6	0	0	0	15	93	0	41
2019	Non-shift worker	58	11	5	1	1	1	24	91	2	751
2018	Shift worker	77	8	2	0	0	3	11	98	0	36
2018	Non-shift worker	53	12	5	2	0	1	27	90	4	649
2017	Shift worker	68	5	4	0	0	0	23	95	0	22
2017	Non-shift worker	54	13	6	1	2	0	24	88	4	657

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	80	13	3	0	0	0	4	97	0	41
2019	Non-shift worker	65	18	7	2	2	1	6	89	3	754
2018	Shift worker	78	3	5	3	0	3	8	92	3	37
2018	Non-shift worker	58	18	10	3	3	1	7	83	6	655
2017	Shift worker	60	23	4	0	0	0	14	96	0	22
2017	Non-shift worker	61	19	9	3	2	0	7	86	5	650

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	24	11	17	15	0	0	57	32	41
2019	Non-shift worker	52	15	13	6	8	1	4	71	15	759
2018	Shift worker	47	11	19	13	6	3	0	60	20	37
2018	Non-shift worker	52	14	12	6	10	1	5	70	17	656
2017	Shift worker	46	26	4	9	4	0	10	81	15	22
2017	Non-shift worker	52	19	10	5	9	1	4	74	15	658

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	29	9	2	3	0	3	86	5	41
2019	Non-shift worker	52	26	12	2	2	1	4	83	4	752
2018	Shift worker	58	21	10	6	0	3	2	83	6	37
2018	Non-shift worker	51	27	13	3	2	1	4	81	5	655
2017	Shift worker	44	29	4	7	5	0	10	81	14	22
2017	Non-shift worker	50	28	12	3	2	0	4	81	6	655

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	39	21	15	6	0	0	58	21	41
2019	Non-shift worker	13	28	37	13	7	1	0	42	21	764
2018	Shift worker	27	38	26	0	6	3	0	68	6	37
2018	Non-shift worker	13	28	36	17	6	0	0	41	23	663
2017	Shift worker	18	32	42	5	3	0	0	50	9	23
2017	Non-shift worker	11	27	40	15	6	0	1	39	21	655

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	20	32	35	7	0	0	42	26	41
2019	Non-shift worker	10	21	38	21	9	1	1	30	32	757
2018	Shift worker	6	3	25	36	25	3	3	65	9	36
2018	Non-shift worker	11	21	37	21	10	0	0	31	32	651
2017	Shift worker	0	17	48	31	4	0	0	34	17	23
2017	Non-shift worker	7	21	40	22	8	0	1	30	29	656

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	37	8	3	2	11	85	5	41
2019	Non-shift worker	27	39	19	9	4	3	68	13	763
2018	Shift worker	24	32	30	6	0	8	61	6	37
2018	Non-shift worker	25	38	19	9	6	4	66	15	662
2017	Shift worker	14	24	31	13	5	13	43	21	22
2017	Non-shift worker	17	39	17	12	7	7	61	21	657

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	28	11	7	2	6	78	10	41
2019	Non-shift worker	19	35	20	15	9	2	55	24	765
2018	Shift worker	34	32	16	6	8	3	68	15	37
2018	Non-shift worker	21	36	16	14	10	2	58	25	663
2017	Shift worker	14	43	21	14	4	4	59	19	23
2017	Non-shift worker	18	38	17	16	8	3	57	25	655

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	40
2019	Non-shift worker	16	84	766
2017	Non-shift worker	19	81	656
2014	Non-shift worker	15	85	664

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	25	41	12	3	8	0	13	87	41
2019	Non-shift worker	18	27	25	13	15	3	1	19	81	764
2018	Shift worker	41	20	15	11	9	5	0	43	57	36
2018	Non-shift worker	25	23	22	12	14	3	1	26	74	664
2017	Shift worker	30	25	15	13	7	4	5	33	67	23
2017	Non-shift worker	22	23	21	12	17	5	1	23	77	657

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	67	33	33
2019	Non-shift worker	71	29	606

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	77	23	31
2019	Non-shift worker	35	65	602
2018	Shift worker	47	53	19
2018	Non-shift worker	32	68	466

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	38	17	4	10	4	4	67	14	32
2019	Non-shift worker	12	20	17	21	20	1	8	35	45	601
2018	Shift worker	6	37	17	22	7	0	12	48	32	17
2018	Non-shift worker	11	23	18	18	20	2	8	38	42	470
2017	Shift worker	6	6	30	0	28	0	30	17	40	14
2017	Non-shift worker	11	24	13	18	23	3	8	39	46	477

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	37	27	4	15	0	4	53	19	32
2019	Non-shift worker	5	15	16	22	34	2	6	22	61	599
2018	Shift worker	0	23	18	18	29	0	12	26	53	17
2018	Non-shift worker	4	13	16	17	43	2	6	18	64	471
2017	Shift worker	9	6	22	13	36	0	14	17	58	14
2017	Non-shift worker	2	8	11	14	55	3	6	11	76	477

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	27	8	6	6	3	9	78	13	40
2019	Non-shift worker	37	18	14	9	11	1	9	62	23	758
2018	Shift worker	36	23	15	6	3	8	9	71	11	36
2018	Non-shift worker	39	15	16	9	9	1	10	62	20	661

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?