2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 110. Are you a member of a visible minority group?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	37	46	5	8	3	84	11	236
2019	Non-visible minority	41	40	6	10	3	81	13	567
2017	Visible minority	32	55	6	6	2	87	8	178
2017	Non-visible minority	33	49	4	11	3	82	14	500
2014	Visible minority	43	38	6	7	6	81	13	178
2014	Non-visible minority	38	48	4	7	2	86	10	517
2011	Visible minority	35	48	4	10	3	83	13	189
2011	Non-visible minority	37	47	4	9	2	84	12	524
2008	Visible minority	43	43	4	8	2	86	10	154
2008	Non-visible minority	38	46	5	7	3	85	11	490

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	69	21	5	3	1	0	1	91	4	240
2019	Non-visible minority	65	20	5	6	3	0	1	86	9	567
2017	Visible minority	75	19	1	3	1	1	1	95	4	178
2017	Non-visible minority	68	20	5	5	1	0	1	89	7	498
2014	Visible minority	72	19	1	4	3	0	1	92	7	178
2014	Non-visible minority	65	22	4	6	2	0	0	88	8	515
2011	Visible minority	70	19	4	3	2	0	1	91	5	189
2011	Non-visible minority	65	19	5	6	4	0	1	85	9	526
2008	Visible minority	79	14	3	2	0	0	1	95	2	153
2008	Non-visible minority	63	20	5	8	4	0	0	83	12	490

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	39	33	9	10	9	0	72	19	237
2019	Non-visible minority	40	33	7	13	8	0	72	21	567
2017	Visible minority	41	37	5	11	6	0	78	17	178
2017	Non-visible minority	45	37	4	10	4	0	82	14	500
2014	Visible minority	43	33	10	7	6	1	77	13	176
2014	Non-visible minority	45	31	6	12	6	0	76	18	517
2011	Visible minority	40	38	6	8	7	0	78	15	189
2011	Non-visible minority	42	37	9	7	5	0	80	11	524

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	31	36	10	16	6	0	0	68	22	238
2019	Non-visible minority	35	37	10	13	4	0	1	72	18	561
2018	Visible minority	30	45	8	12	4	0	0	75	17	208
2018	Non-visible minority	32	41	8	15	3	1	0	73	18	481
2017	Visible minority	29	40	15	11	4	1	0	70	15	177
2017	Non-visible minority	35	43	9	9	3	0	1	79	12	500
2014	Visible minority	26	38	16	14	5	0	1	64	19	177
2014	Non-visible minority	34	40	12	9	4	0	0	75	13	517
2011	Visible minority	26	33	16	14	8	0	3	61	23	189
2011	Non-visible minority	32	37	14	12	5	0	1	69	17	526
2008	Visible minority	27	36	16	14	7	0	0	63	21	154
2008	Non-visible minority	36	38	12	9	4	0	1	75	13	490

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	37	35	13	10	3	1	1	73	14	236
2019	Non-visible minority	46	35	10	6	2	1	0	82	9	560
2017	Visible minority	38	37	13	9	2	1	0	76	11	176
2017	Non-visible minority	46	39	7	6	1	0	0	86	7	497
2014	Visible minority	34	43	12	8	3	0	1	77	11	177
2014	Non-visible minority	47	35	9	7	1	0	0	82	8	517

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	40	30	12	12	5	0	1	71	17	239
2019	Non-visible minority	42	30	12	10	5	1	0	73	15	566
2018	Visible minority	43	31	11	7	6	1	1	75	14	206
2018	Non-visible minority	41	31	14	8	5	0	1	73	13	478
2017	Visible minority	39	35	9	10	5	1	1	76	16	177
2017	Non-visible minority	40	35	9	9	5	0	1	77	14	496
2014	Visible minority	35	34	12	11	7	1	1	70	18	177
2014	Non-visible minority	42	29	11	9	6	0	2	73	15	517
2011	Visible minority	28	39	14	11	7	0	0	67	18	190
2011	Non-visible minority	35	34	13	9	7	1	1	71	16	525

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	38	38	13	7	3	0	1	77	10	240
2019	Non-visible minority	46	34	11	4	4	0	0	80	9	564
2018	Visible minority	46	34	12	6	2	0	0	80	8	208
2018	Non-visible minority	45	38	9	5	3	0	0	83	8	478
2017	Visible minority	38	40	13	6	3	1	0	78	9	178
2017	Non-visible minority	42	44	6	5	3	0	0	86	8	496
2014	Visible minority	32	40	12	10	5	1	1	73	14	178
2014	Non-visible minority	39	43	10	5	3	0	0	82	8	517
2011	Visible minority	30	40	15	9	7	0	0	69	16	190
2011	Non-visible minority	39	40	10	7	4	0	0	79	11	523
2008	Visible minority	37	33	15	8	7	0	0	70	15	150
2008	Non-visible minority	45	34	13	5	4	0	0	78	9	488

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	25	37	13	12	12	1	63	24	239
2019	Non-visible minority	27	37	12	14	9	0	64	23	564
2018	Visible minority	25	36	16	10	12	1	61	22	207
2018	Non-visible minority	28	33	16	12	11	1	61	23	479
2017	Visible minority	26	36	9	15	14	0	62	29	178
2017	Non-visible minority	29	35	11	14	9	0	65	24	497
2014	Visible minority	22	32	17	16	12	1	54	28	178
2014	Non-visible minority	25	39	16	12	9	0	64	21	517
2011	Visible minority	16	30	16	18	19	0	47	37	190
2011	Non-visible minority	22	34	17	16	11	1	56	27	524

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	38	39	8	10	5	0	77	15	239
2019	Non-visible minority	39	37	11	8	4	1	76	13	562
2018	Visible minority	34	43	10	7	4	1	79	11	208
2018	Non-visible minority	36	39	11	9	5	0	75	14	477
2017	Visible minority	32	47	12	4	5	0	79	9	177
2017	Non-visible minority	33	46	10	7	4	0	79	11	497

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	58	25	10	5	2	0	1	83	7	239
2019	Non-visible minority	55	32	6	5	2	0	0	87	7	560
2018	Visible minority	58	30	5	3	2	2	0	90	5	207
2018	Non-visible minority	56	34	6	2	1	1	0	91	3	477
2017	Visible minority	43	42	7	4	3	1	0	86	7	178
2017	Non-visible minority	48	39	7	3	1	1	0	88	5	495
2014	Visible minority	51	33	11	2	3	1	0	84	5	178
2014	Non-visible minority	51	36	6	4	2	0	0	87	6	516
2011	Visible minority	41	37	9	7	5	0	0	79	12	190
2011	Non-visible minority	45	38	8	5	3	0	0	84	8	524
2008	Visible minority	51	34	6	3	3	1	1	87	7	153
2008	Non-visible minority	54	35	6	3	2	0	0	89	5	488

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	32	34	16	10	8	0	66	18	240
2019	Non-visible minority	35	31	12	13	9	0	67	22	566
2018	Visible minority	38	32	13	6	10	0	70	16	207
2018	Non-visible minority	35	32	13	10	9	1	68	19	480
2017	Visible minority	28	39	12	9	11	1	68	20	175
2017	Non-visible minority	34	37	8	12	8	1	71	20	497

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	56	30	7	5	1	0	87	6	238
2019	Non-visible minority	58	30	8	3	1	0	88	4	564
2018	Visible minority	66	25	7	1	1	0	91	2	204
2018	Non-visible minority	60	29	8	2	0	0	90	2	474
2017	Visible minority	53	38	7	2	0	0	91	2	175
2017	Non-visible minority	60	31	6	2	0	0	91	3	498
2014	Visible minority	63	25	7	1	3	1	89	4	178
2014	Non-visible minority	65	27	5	1	1	0	93	2	516
2011	Visible minority	65	23	7	3	2	0	88	5	188
2011	Non-visible minority	60	30	7	2	1	0	90	3	523

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	30	35	19	8	7	0	1	66	15	239
2019	Non-visible minority	32	38	13	10	6	0	0	70	16	565
2018	Visible minority	30	36	18	9	7	0	0	66	16	205
2018	Non-visible minority	33	36	15	9	7	0	1	69	16	476
2017	Visible minority	26	41	13	11	7	0	0	68	19	176
2017	Non-visible minority	34	41	9	9	6	0	0	75	15	498
2014	Visible minority	20	43	15	12	10	1	0	63	22	177
2014	Non-visible minority	27	43	11	13	6	0	0	70	19	517
2011	Visible minority	23	35	15	13	13	0	1	59	26	189
2011	Non-visible minority	28	39	11	12	9	0	0	68	21	523

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	31	30	23	10	6	0	0	61	16	240
2019	Non-visible minority	37	33	15	8	6	0	1	70	15	565
2018	Visible minority	32	37	15	8	7	0	1	69	15	207
2018	Non-visible minority	37	33	14	10	6	0	1	70	16	477
2017	Visible minority	31	36	15	13	3	1	0	68	17	176
2017	Non-visible minority	37	37	11	10	4	0	0	75	15	500
2014	Visible minority	27	35	18	10	9	1	1	63	19	178
2014	Non-visible minority	31	36	15	10	6	0	1	68	17	515

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	31	40	13	10	5	0	71	16	239
2019	Non-visible minority	31	39	11	14	5	0	70	19	562
2018	Visible minority	26	39	19	9	7	0	65	16	207
2018	Non-visible minority	33	34	14	12	6	0	68	18	473
2017	Visible minority	31	33	15	17	5	0	63	22	176
2017	Non-visible minority	32	40	11	11	6	0	72	17	499
2014	Visible minority	31	30	20	10	9	1	61	19	178
2014	Non-visible minority	32	39	13	9	6	0	71	15	517
2011	Visible minority	29	39	14	12	5	0	68	17	187
2011	Non-visible minority	32	40	13	10	5	1	72	15	524

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	45	35	10	5	3	0	1	81	8	240
2019	Non-visible minority	51	31	11	5	2	0	0	82	7	566
2018	Visible minority	47	38	10	3	2	0	0	85	5	207
2018	Non-visible minority	49	34	9	6	3	0	0	83	9	476
2017	Visible minority	35	50	9	5	1	0	0	85	6	175
2017	Non-visible minority	47	40	6	5	2	0	0	87	7	499
2014	Visible minority	39	38	13	6	2	2	0	79	8	178
2014	Non-visible minority	48	36	9	4	3	0	0	85	6	516
2011	Visible minority	39	37	14	4	5	0	0	76	10	190
2011	Non-visible minority	43	40	9	5	3	0	0	83	7	526
2008	Visible minority	41	40	9	5	5	1	0	81	10	154
2008	Non-visible minority	50	34	9	4	3	0	0	84	6	489

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	41	26	17	8	8	0	0	67	16	238
2019	Non-visible minority	31	30	17	13	9	0	0	62	21	566
2018	Visible minority	37	37	8	10	8	0	0	74	18	209
2018	Non-visible minority	34	28	20	12	5	1	0	63	17	479
2017	Visible minority	34	37	19	7	1	1	1	72	8	175
2017	Non-visible minority	35	35	14	9	6	0	1	71	15	499
2014	Visible minority	41	35	17	2	5	1	0	76	7	177
2014	Non-visible minority	42	28	15	8	6	0	0	71	14	517
2011	Visible minority	42	31	15	6	5	0	1	74	11	188
2011	Non-visible minority	34	30	17	10	8	0	0	65	18	526
2008	Visible minority	40	29	20	3	7	0	1	70	10	153
2008	Non-visible minority	31	34	18	11	5	0	1	66	16	489

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	13	22	30	22	10	0	3	33	36	240
2019	Non-visible minority	12	26	30	18	12	2	1	30	39	567
2018	Visible minority	10	32	28	20	7	1	1	27	43	207
2018	Non-visible minority	9	25	32	22	9	2	2	32	35	478
2017	Visible minority	10	27	34	16	7	2	4	25	39	177
2017	Non-visible minority	11	21	37	16	9	2	3	26	34	494
2014	Visible minority	8	20	38	21	9	1	2	31	29	176
2014	Non-visible minority	5	20	34	26	10	1	4	38	26	517
2011	Visible minority	14	29	23	16	12	1	6	30	46	189
2011	Non-visible minority	11	25	31	20	10	1	3	31	37	524
2008	Visible minority	13	25	31	14	9	1	6	25	41	154
2008	Non-visible minority	11	21	33	22	9	2	3	32	33	488

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	16	17	28	20	13	3	3	36	35	238
2019	Non-visible minority	12	26	28	18	12	2	2	32	39	565
2018	Visible minority	15	28	23	18	11	2	3	31	45	203
2018	Non-visible minority	14	24	29	18	11	3	1	30	40	477
2017	Visible minority	12	23	31	13	12	6	4	27	39	175
2017	Non-visible minority	13	21	27	20	11	3	4	34	37	497
2014	Visible minority	10	19	33	20	11	4	4	33	32	178
2014	Non-visible minority	11	21	28	21	13	3	3	36	34	517
2011	Visible minority	19	19	28	15	12	2	5	29	41	189
2011	Non-visible minority	12	22	27	22	13	1	3	37	35	525
2008	Visible minority	12	17	28	17	14	4	8	35	33	150
2008	Non-visible minority	11	17	32	20	13	3	4	35	30	487

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	12	15	27	22	13	3	7	39	30	238
2019	Non-visible minority	10	16	28	24	16	3	3	42	28	566
2018	Visible minority	13	21	23	22	12	3	6	38	37	204
2018	Non-visible minority	9	18	27	24	12	3	5	40	30	478
2017	Visible minority	12	15	29	17	12	4	11	34	32	175
2017	Non-visible minority	8	13	30	22	14	4	9	42	24	497
2014	Visible minority	11	16	31	20	10	4	9	34	30	178
2014	Non-visible minority	8	17	26	24	13	2	9	42	29	516
2011	Visible minority	10	20	26	19	10	5	11	34	36	188
2011	Non-visible minority	12	20	28	19	11	1	8	34	35	525
2008	Visible minority	12	17	30	20	8	5	9	33	33	152
2008	Non-visible minority	9	20	30	20	14	1	6	36	31	486

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	8	10	30	25	22	1	3	49	19	234
2019	Non-visible minority	9	16	32	25	14	1	2	41	26	565
2018	Visible minority	9	14	34	23	18	1	1	42	24	207
2018	Non-visible minority	10	16	32	26	13	2	2	40	27	471
2017	Visible minority	5	19	33	23	12	3	4	38	26	171
2017	Non-visible minority	10	16	26	31	15	1	2	47	26	498
2014	Visible minority	7	12	28	32	17	1	3	51	19	176
2014	Non-visible minority	7	15	32	28	15	0	3	45	22	515
2011	Visible minority	8	11	34	25	14	2	5	42	21	186
2011	Non-visible minority	7	16	34	27	11	1	5	40	24	525
2008	Visible minority	7	14	30	23	18	1	7	45	22	151
2008	Non-visible minority	5	15	37	24	15	1	3	40	21	485

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	15	15	32	19	14	1	3	35	32	239
2019	Non-visible minority	14	20	28	20	14	2	3	35	36	566
2018	Visible minority	16	22	30	13	14	2	3	29	40	206
2018	Non-visible minority	17	23	27	16	12	2	2	30	42	479
2017	Visible minority	15	24	27	16	13	2	3	31	41	174
2017	Non-visible minority	19	22	27	17	10	1	4	29	43	495
2014	Visible minority	15	18	31	23	10	1	3	34	34	178
2014	Non-visible minority	15	21	31	17	12	1	3	30	38	515
2011	Visible minority	18	18	29	16	9	1	9	28	40	187
2011	Non-visible minority	15	22	29	17	12	2	4	30	39	524
2008	Visible minority	12	20	27	19	12	1	8	35	35	151
2008	Non-visible minority	12	22	29	19	13	1	4	34	35	486

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	18	17	24	22	11	4	4	35	38	236
2019	Non-visible minority	19	22	26	17	10	4	2	29	43	566
2018	Visible minority	16	24	25	17	10	5	2	29	44	205
2018	Non-visible minority	15	23	28	18	10	3	2	30	40	475
2017	Visible minority	16	18	27	19	10	6	4	32	38	175
2017	Non-visible minority	14	22	28	18	12	3	4	32	38	497
2014	Visible minority	11	23	25	20	9	5	6	33	39	178
2014	Non-visible minority	14	18	27	21	13	2	5	37	34	516
2011	Visible minority	13	22	25	19	10	4	7	32	39	188
2011	Non-visible minority	13	17	27	24	13	2	4	40	32	520
2008	Visible minority	14	15	28	18	13	5	6	35	33	153
2008	Non-visible minority	13	22	25	20	13	3	4	36	37	486

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	11	13	31	21	15	5	5	40	26	236
2019	Non-visible minority	12	20	31	23	12	2	1	36	32	566
2018	Visible minority	14	15	31	20	10	5	4	34	32	207
2018	Non-visible minority	13	18	33	20	11	4	2	32	33	476
2017	Visible minority	11	23	30	15	12	5	4	30	36	175
2017	Non-visible minority	10	18	34	19	12	3	5	34	30	499
2014	Visible minority	10	18	31	22	11	3	6	36	30	176
2014	Non-visible minority	8	17	34	21	12	2	6	36	27	517

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	9	15	31	27	13	2	3	42	26	239
2019	Non-visible minority	8	22	38	22	9	0	1	31	30	568

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	74	13	6	2	1	0	3	91	4	238
2019	Non-visible minority	68	18	7	3	2	0	3	88	5	567
2017	Visible minority	77	17	1	0	2	0	2	96	2	178
2017	Non-visible minority	71	18	4	3	2	0	2	92	5	500
2014	Visible minority	75	14	3	1	4	1	3	92	5	178
2014	Non-visible minority	73	16	3	4	3	0	2	91	7	516
2011	Visible minority	72	16	4	3	1	0	4	92	4	189
2011	Non-visible minority	66	18	5	4	4	0	3	88	8	524
2008	Visible minority	71	10	5	2	1	1	11	91	3	154
2008	Non-visible minority	70	15	4	4	3	1	5	89	7	491

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	30	27	19	7	7	5	5	63	16	238
2019	Non-visible minority	30	29	15	9	6	7	4	67	17	566
2018	Visible minority	20	34	23	10	3	6	3	60	15	206
2018	Non-visible minority	26	31	18	9	5	7	4	64	16	476
2017	Visible minority	23	33	17	11	4	7	4	63	17	177
2017	Non-visible minority	31	33	12	10	4	7	4	71	15	499
2014	Visible minority	31	35	17	8	4	3	2	69	13	178
2014	Non-visible minority	32	34	15	9	4	3	3	70	14	517

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	41	31	9	10	8	1	1	74	17	238
2019	Non-visible minority	50	28	8	8	5	1	0	78	14	566
2018	Visible minority	42	31	11	9	5	1	1	74	14	206
2018	Non-visible minority	50	28	8	7	5	1	0	79	13	476
2017	Visible minority	37	31	12	11	8	0	1	70	19	178
2017	Non-visible minority	50	31	6	7	4	2	0	82	11	500
2014	Visible minority	48	29	9	8	4	1	0	78	13	178
2014	Non-visible minority	53	28	9	6	3	0	0	82	9	517

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	50	31	8	6	4	1	82	10	238
2019	Non-visible minority	57	28	6	6	2	0	86	8	564
2018	Visible minority	53	35	7	4	2	0	88	6	206
2018	Non-visible minority	55	34	7	2	1	1	90	3	476
2017	Visible minority	45	37	8	6	4	0	82	10	177
2017	Non-visible minority	53	36	7	3	2	0	89	5	497
2014	Visible minority	42	36	11	10	1	1	78	12	177
2014	Non-visible minority	49	39	5	5	1	0	88	6	517

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	41	33	17	4	3	1	0	75	8	239
2019	Non-visible minority	47	33	10	6	3	1	0	81	8	566
2018	Visible minority	36	46	8	5	1	1	1	85	7	205
2018	Non-visible minority	46	36	10	5	1	2	0	83	7	477

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	32	26	21	6	8	1	7	63	15	240
2019	Non-visible minority	41	25	17	5	2	1	8	73	8	567

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	38	32	13	9	8	0	1	71	16	238
2019	Non-visible minority	40	31	12	8	7	1	1	73	15	565
2018	Visible minority	32	44	12	6	4	1	0	77	10	204
2018	Non-visible minority	40	34	12	7	6	0	0	75	13	476
2017	Visible minority	36	38	13	8	6	0	1	74	13	178
2017	Non-visible minority	39	37	10	8	4	1	1	78	12	499
2014	Visible minority	35	36	12	8	6	1	2	73	14	178
2014	Non-visible minority	36	35	13	9	5	0	1	73	15	517
2011	Visible minority	34	29	15	12	9	0	0	63	22	189
2011	Non-visible minority	33	35	15	10	6	0	1	69	16	526
2008	Visible minority	35	28	11	11	12	1	1	65	24	154
2008	Non-visible minority	35	31	15	9	8	1	1	68	17	489

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	48	26	13	6	6	1	0	74	12	239
2019	Non-visible minority	51	26	13	5	3	3	0	79	8	565
2018	Visible minority	46	32	15	2	3	1	1	80	5	204
2018	Non-visible minority	51	31	8	6	3	1	0	82	9	475
2017	Visible minority	43	30	14	6	4	3	1	76	10	178
2017	Non-visible minority	50	31	7	6	3	3	0	83	9	499
2014	Visible minority	43	28	13	8	3	3	2	74	12	178
2014	Non-visible minority	49	32	11	4	3	2	1	82	7	517
2011	Visible minority	36	30	17	6	8	2	1	68	14	189
2011	Non-visible minority	39	34	12	8	4	2	1	75	12	526
2008	Visible minority	38	23	14	6	8	7	2	69	16	154
2008	Non-visible minority	44	28	14	5	6	3	0	74	11	490

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	45	29	10	8	7	0	1	75	15	238
2019	Non-visible minority	47	33	10	6	3	1	0	81	9	560
2018	Visible minority	45	35	10	7	3	0	1	81	9	204
2018	Non-visible minority	46	36	6	7	3	1	1	83	10	473
2017	Visible minority	44	31	12	9	4	1	1	75	12	178
2017	Non-visible minority	46	37	7	6	3	1	1	83	9	498
2014	Visible minority	42	38	10	6	2	1	1	81	8	177
2014	Non-visible minority	45	30	12	9	4	0	0	75	13	517
2011	Visible minority	39	34	9	9	7	1	0	74	16	188
2011	Non-visible minority	36	36	11	12	5	0	1	72	17	525
2008	Visible minority	37	32	10	7	10	3	1	71	18	154
2008	Non-visible minority	41	33	10	8	7	1	0	74	15	490

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	76	14	3	2	2	0	3	93	4	238
2019	Non-visible minority	83	8	4	2	1	0	2	93	3	562
2017	Visible minority	79	17	1	1	1	0	2	97	2	176
2017	Non-visible minority	82	11	3	2	1	0	2	94	3	496
2014	Visible minority	75	14	4	2	1	2	3	93	3	178
2014	Non-visible minority	80	10	4	2	2	0	2	92	4	517
2011	Visible minority	75	13	6	1	1	0	3	91	3	188
2011	Non-visible minority	77	11	3	1	3	0	3	92	4	526
2008	Visible minority	77	12	3	3	0	0	4	94	3	149
2008	Non-visible minority	82	8	3	1	2	0	3	94	3	490

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	55	21	13	0	5	2	3	81	6	240
2019	Non-visible minority	61	21	8	3	3	2	2	86	6	564
2017	Visible minority	52	29	7	3	2	3	4	87	5	178
2017	Non-visible minority	59	25	6	2	2	4	2	89	4	498
2014	Visible minority	56	22	9	5	2	1	5	83	8	178
2014	Non-visible minority	50	22	8	5	5	4	6	80	11	516
2011	Visible minority	47	24	8	7	7	2	5	76	15	188
2011	Non-visible minority	43	30	9	5	5	2	6	80	11	524

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	56	22	11	4	6	1	79	10	239
2019	Non-visible minority	61	20	10	3	4	1	82	7	568
2018	Visible minority	56	27	8	5	3	2	85	7	203
2018	Non-visible minority	56	24	8	6	4	1	81	11	474
2017	Visible minority	54	22	13	4	4	3	78	8	178
2017	Non-visible minority	59	25	6	5	3	2	85	9	500

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	50	28	11	4	6	0	0	78	11	240
2019	Non-visible minority	52	30	8	5	4	1	0	82	10	566
2018	Visible minority	47	33	8	7	4	1	0	81	11	204
2018	Non-visible minority	53	26	9	7	5	0	0	79	12	473
2017	Visible minority	52	24	12	8	3	0	1	77	11	177
2017	Non-visible minority	55	26	8	6	4	0	0	82	10	499
2014	Visible minority	48	30	10	6	5	1	1	79	12	178
2014	Non-visible minority	51	30	10	6	4	0	0	81	9	517

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	12	51	7	26	0	0	4	66	27	24
2019	Non-visible minority	23	48	14	11	1	1	2	74	12	129

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	27	30	22	5	7	8	2	62	14	240
2019	Non-visible minority	29	32	16	9	6	9	0	67	16	566
2018	Visible minority	28	28	24	6	5	8	2	62	12	206
2018	Non-visible minority	29	31	16	10	6	8	0	65	17	478
2017	Visible minority	28	36	20	6	6	4	0	67	12	177
2017	Non-visible minority	29	34	13	10	5	8	0	69	16	500
2014	Visible minority	24	31	20	8	6	12	0	62	15	178
2014	Non-visible minority	26	34	16	11	4	9	0	67	16	517
2011	Visible minority	15	27	23	10	12	11	2	48	25	189
2011	Non-visible minority	21	31	22	9	11	6	0	55	21	525

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	26	32	22	10	6	3	1	60	17	240
2019	Non-visible minority	27	32	15	15	7	4	0	62	23	564
2018	Visible minority	26	30	25	8	9	2	0	57	17	207
2018	Non-visible minority	27	31	17	15	8	2	0	59	23	479
2017	Visible minority	24	34	16	17	7	2	0	59	25	176
2017	Non-visible minority	23	34	14	17	7	3	0	60	25	500
2014	Visible minority	20	30	26	11	7	5	1	53	19	177
2014	Non-visible minority	21	32	16	18	9	4	0	56	27	517
2011	Visible minority	14	23	26	11	17	7	1	41	31	190
2011	Non-visible minority	17	34	20	13	13	3	0	53	26	520
2008	Visible minority	19	23	26	11	11	9	1	46	25	154
2008	Non-visible minority	24	32	20	11	9	3	1	59	20	488

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	19	31	19	16	7	7	1	54	25	239
2019	Non-visible minority	21	28	20	15	8	7	0	53	25	560
2018	Visible minority	18	27	26	14	9	6	0	48	25	206
2018	Non-visible minority	18	31	20	14	9	7	0	53	25	476
2017	Visible minority	15	33	15	18	10	8	0	53	31	177
2017	Non-visible minority	16	32	18	19	9	6	0	51	30	499
2014	Visible minority	14	24	28	16	9	8	1	42	27	178
2014	Non-visible minority	15	27	20	20	11	7	0	46	33	516
2011	Visible minority	12	22	22	20	14	9	1	38	37	190
2011	Non-visible minority	9	34	22	17	11	7	0	46	30	523
2008	Visible minority	13	22	22	11	13	18	1	43	30	153
2008	Non-visible minority	15	29	21	20	7	8	0	47	30	490

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	22	32	17	14	12	2	1	55	27	238
2019	Non-visible minority	17	28	20	21	11	3	0	47	33	564
2018	Visible minority	18	34	17	17	13	1	0	53	30	206
2018	Non-visible minority	15	33	16	20	12	5	0	50	33	478
2017	Visible minority	15	34	21	13	12	4	0	52	26	177
2017	Non-visible minority	15	37	13	21	8	5	0	55	31	499
2014	Visible minority	14	31	19	18	12	5	2	47	32	177
2014	Non-visible minority	16	30	20	17	12	5	0	49	30	516
2011	Visible minority	14	29	22	17	13	5	0	44	32	190
2011	Non-visible minority	11	39	16	19	12	3	0	52	31	524
2008	Visible minority	18	32	15	19	12	4	0	52	32	154
2008	Non-visible minority	17	36	15	19	9	4	0	55	29	489

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	41	21	11	7	7	10	4	72	16	239
2019	Non-visible minority	47	20	12	4	3	12	1	78	8	567

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	24	44	18	9	3	1	1	69	12	239
2019	Non-visible minority	26	45	15	10	4	1	0	71	14	568
2018	Visible minority	24	51	13	7	5	0	0	75	12	206
2018	Non-visible minority	25	43	15	11	4	2	0	69	16	477
2017	Visible minority	25	48	14	6	5	1	1	74	11	177
2017	Non-visible minority	29	42	14	9	4	2	0	73	13	497
2014	Visible minority	28	37	17	10	4	2	0	67	15	178
2014	Non-visible minority	26	43	16	8	5	2	0	70	13	516
2011	Visible minority	21	35	25	10	8	0	1	57	18	189
2011	Non-visible minority	28	42	15	9	5	2	0	71	14	521

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	15	34	17	19	11	2	1	51	31	237
2019	Non-visible minority	15	31	18	23	11	1	0	46	35	567

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	33	35	18	5	6	1	2	70	11	238
2019	Non-visible minority	42	38	11	4	4	1	1	81	8	564
2018	Visible minority	34	42	12	5	5	2	0	77	11	206
2018	Non-visible minority	44	35	9	7	3	1	0	81	10	478
2017	Visible minority	39	34	16	5	4	1	1	75	9	177
2017	Non-visible minority	45	36	9	6	2	2	0	82	9	499
2014	Visible minority	36	36	10	6	6	5	1	76	13	178
2014	Non-visible minority	39	37	11	7	3	3	1	79	10	517
2011	Visible minority	30	36	13	9	6	4	1	71	16	189
2011	Non-visible minority	36	33	11	10	6	3	1	72	17	522
2008	Visible minority	30	34	14	10	7	5	0	68	18	154
2008	Non-visible minority	44	33	10	4	4	3	1	81	9	490

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	28	38	16	10	6	1	1	67	16	238
2019	Non-visible minority	36	36	17	7	4	1	0	72	11	565
2018	Visible minority	33	37	18	8	3	1	0	71	11	204
2018	Non-visible minority	36	35	18	6	4	2	0	72	10	480

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	18	27	21	12	13	7	2	49	27	239
2019	Non-visible minority	21	25	17	17	10	7	4	51	30	567
2018	Visible minority	21	27	19	14	8	10	1	54	24	206
2018	Non-visible minority	21	27	14	15	11	8	4	54	30	477
2017	Visible minority	19	26	15	12	12	13	3	54	28	178
2017	Non-visible minority	24	28	16	12	8	8	4	59	23	498
2014	Visible minority	17	23	14	12	15	14	4	49	34	177
2014	Non-visible minority	16	25	15	15	13	10	6	49	33	517
2011	Visible minority	13	14	21	14	17	12	7	34	39	189
2011	Non-visible minority	13	20	19	15	15	12	6	40	37	526

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	21	27	20	15	12	3	1	50	29	238
2019	Non-visible minority	20	32	20	12	10	5	1	55	24	567
2018	Visible minority	23	28	23	14	10	2	0	53	24	206
2018	Non-visible minority	20	33	15	14	12	4	1	56	28	480
2017	Visible minority	19	34	19	14	9	4	0	55	24	178
2017	Non-visible minority	23	30	19	13	9	5	1	57	23	497
2014	Visible minority	18	25	18	13	19	4	3	47	34	178
2014	Non-visible minority	20	30	19	14	9	5	2	54	25	517
2011	Visible minority	12	19	22	16	26	2	3	33	44	189
2011	Non-visible minority	16	31	16	18	16	3	2	49	35	525
2008	Visible minority	17	21	20	14	22	5	2	40	39	154
2008	Non-visible minority	19	29	18	18	11	4	1	51	30	488

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	19	27	19	11	20	3	1	48	32	240
2019	Non-visible minority	20	25	16	16	15	4	4	49	34	568
2018	Visible minority	18	24	17	16	19	3	2	44	37	207
2018	Non-visible minority	19	24	14	14	19	5	5	47	37	479
2017	Visible minority	15	25	20	14	23	2	1	40	39	178
2017	Non-visible minority	17	23	15	18	18	4	5	44	40	499
2014	Visible minority	17	17	17	17	26	3	3	37	46	178
2014	Non-visible minority	13	24	15	19	21	4	4	39	44	517
2011	Visible minority	9	16	18	16	36	3	3	26	55	188
2011	Non-visible minority	12	21	16	21	25	1	6	35	49	526
2008	Visible minority	14	18	15	15	31	6	2	34	50	153
2008	Non-visible minority	12	27	15	19	19	3	5	43	41	490

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	54	19	13	3	4	1	6	79	7	238
2019	Non-visible minority	53	22	14	3	2	1	4	79	6	564

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	50	16	6	5	5	5	11	80	13	240
2019	Non-visible minority	60	11	6	3	4	3	12	84	8	563

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	33	24	21	7	7	5	3	62	15	240
2019	Non-visible minority	49	24	12	5	3	1	5	79	9	564

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	31	21	18	11	10	4	5	57	23	238
2019	Non-visible minority	44	20	15	6	5	3	6	70	13	561

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	31	20	16	13	13	4	3	55	28	239
2019	Non-visible minority	46	14	15	7	9	3	5	66	18	564

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	61	17	9	4	1	2	6	86	5	239
2019	Non-visible minority	69	12	8	3	1	2	4	87	5	564

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	59	12	6	1	8	10	4	82	10	236
2019	Non-visible minority	78	7	4	3	1	3	4	90	5	561

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	62	10	7	0	2	4	15	89	3	237
2019	Non-visible minority	81	5	3	1	1	2	7	94	2	565

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	15	41	25	9	5	5	1	59	15	240
2019	Non-visible minority	23	43	17	10	5	3	0	68	15	564
2018	Visible minority	17	41	21	10	7	3	1	60	18	207
2018	Non-visible minority	24	38	19	10	6	3	0	64	16	477
2017	Visible minority	17	31	24	14	7	6	1	52	22	178
2017	Non-visible minority	25	39	18	9	5	4	0	67	15	498

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	31	41	13	4	7	3	1	75	11	239
2019	Non-visible minority	36	38	13	6	3	2	0	77	10	562
2018	Visible minority	36	40	15	5	3	2	0	77	8	206
2018	Non-visible minority	44	37	11	7	1	1	0	81	7	472
2017	Visible minority	31	48	11	5	3	3	0	81	8	178
2017	Non-visible minority	43	37	11	5	2	2	0	82	7	500
2014	Visible minority	39	35	14	5	5	1	0	75	10	178
2014	Non-visible minority	46	34	9	7	1	3	0	83	8	516
2011	Visible minority	22	42	17	10	8	2	0	65	18	190
2011	Non-visible minority	33	39	14	7	6	2	0	73	12	524

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	37	29	22	5	4	3	1	68	9	237
2019	Non-visible minority	43	36	12	4	2	4	1	82	6	564
2018	Visible minority	37	40	13	4	5	1	0	78	9	208
2018	Non-visible minority	42	34	13	3	1	5	0	81	5	472
2017	Visible minority	30	36	17	5	6	6	0	70	12	177
2017	Non-visible minority	45	32	13	2	2	6	1	82	4	496
2014	Visible minority	34	37	12	6	7	4	0	74	14	178
2014	Non-visible minority	47	33	10	3	1	5	0	84	5	517

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	43	38	9	4	5	1	0	82	9	238
2019	Non-visible minority	52	33	7	6	3	0	0	85	9	566
2018	Visible minority	48	37	7	3	3	1	0	86	7	207
2018	Non-visible minority	51	31	8	6	3	0	0	82	10	473
2017	Visible minority	40	44	7	5	3	0	1	85	8	178
2017	Non-visible minority	50	34	7	5	3	0	0	85	8	498
2014	Visible minority	45	38	7	4	5	1	0	84	9	178
2014	Non-visible minority	53	33	7	5	2	0	0	87	7	517
2011	Visible minority	32	36	16	9	6	1	0	69	15	190
2011	Non-visible minority	38	39	10	8	5	0	0	78	12	522
2008	Visible minority	35	32	12	11	8	2	0	68	20	154
2008	Non-visible minority	42	38	10	6	4	1	0	80	9	491

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	33	34	16	5	8	4	0	70	13	239
2019	Non-visible minority	39	32	14	9	6	0	0	71	15	565
2018	Visible minority	37	34	14	9	5	0	0	71	15	206
2018	Non-visible minority	37	33	14	8	7	1	0	70	16	473
2017	Visible minority	34	33	20	7	4	1	0	68	12	177
2017	Non-visible minority	39	30	17	9	4	1	0	70	13	500
2014	Visible minority	29	35	18	12	5	1	0	66	17	178
2014	Non-visible minority	34	35	14	11	5	1	0	69	16	517
2011	Visible minority	21	30	26	16	6	0	1	52	22	190
2011	Non-visible minority	25	36	20	11	7	1	0	62	18	524

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	30	37	16	7	9	1	68	16	237
2019	Non-visible minority	36	34	14	11	5	0	70	16	561
2018	Visible minority	38	34	15	8	5	0	72	13	207
2018	Non-visible minority	37	37	12	8	5	1	74	13	471
2017	Visible minority	35	38	16	6	5	1	73	11	177
2017	Non-visible minority	40	34	12	8	5	0	75	13	497
2014	Visible minority	33	33	17	13	4	1	66	17	178
2014	Non-visible minority	33	38	12	12	5	0	72	16	516
2011	Visible minority	22	30	24	16	7	1	53	23	190
2011	Non-visible minority	27	42	14	11	6	0	69	16	526
2008	Visible minority	28	37	14	10	8	2	66	19	154
2008	Non-visible minority	34	38	13	10	4	1	73	14	491

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	29	25	22	7	13	3	1	56	21	239
2019	Non-visible minority	36	22	18	11	7	4	1	61	19	566
2018	Visible minority	33	27	17	7	9	5	1	64	18	207
2018	Non-visible minority	35	25	15	14	6	4	1	63	21	474
2017	Visible minority	28	31	17	13	6	4	1	61	20	177
2017	Non-visible minority	35	30	18	8	6	3	1	67	15	499
2014	Visible minority	28	21	20	14	9	7	0	53	26	178
2014	Non-visible minority	33	25	18	12	8	4	1	61	21	516
2011	Visible minority	25	21	20	13	15	5	0	49	30	190
2011	Non-visible minority	26	30	18	11	10	4	1	59	22	523
2008	Visible minority	26	21	17	12	14	7	3	52	29	154
2008	Non-visible minority	30	28	15	11	7	5	4	64	20	490

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Visible minority	27	31	42	240
2019	Non-visible minority	26	36	38	569
2018	Visible minority	30	33	37	209
2018	Non-visible minority	27	37	36	482
2017	Visible minority	24	37	39	178
2017	Non-visible minority	23	42	35	500
2014	Visible minority	32	29	40	178
2014	Non-visible minority	24	43	33	517
2011	Visible minority	32	24	45	188
2011	Non-visible minority	32	38	30	526

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Visible minority	5	36	30	8	11	10	64
2019	Non-visible minority	14	25	37	3	11	10	152
2018	Visible minority	11	28	38	3	15	5	63
2018	Non-visible minority	16	24	33	9	12	6	133
2017	Visible minority	10	14	52	4	12	8	44
2017	Non-visible minority	20	14	42	5	11	7	117
2014	Visible minority	9	14	42	3	9999	33	56
2014	Non-visible minority	23	17	39	10	9999	11	125
2011	Visible minority	8	16	55	10	9999	10	60
2011	Non-visible minority	22	14	47	7	9999	10	171

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	25	41	15	12	3	1	3	69	16	240
2019	Non-visible minority	32	39	10	9	3	1	7	77	12	565

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	44	25	15	3	2	8	3	77	6	239
2019	Non-visible minority	49	24	11	2	2	5	7	83	4	563

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	15	85	239
2019	Non-visible minority	10	90	568
2018	Visible minority	12	88	209
2018	Non-visible minority	13	87	477

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	52	48	35
2019	Non-visible minority	49	51	54
2018	Visible minority	54	46	25
2018	Non-visible minority	38	62	60

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	68	32	35
2019	Non-visible minority	57	43	54
2018	Visible minority	56	44	25
2018	Non-visible minority	52	48	60

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Visible minority	100	35
2019	Non-visible minority	100	54
2018	Visible minority	100	25
2018	Non-visible minority	100	60

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	32	68	35
2019	Non-visible minority	28	72	54
2018	Visible minority	47	53	25
2018	Non-visible minority	44	56	60

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	47	53	35
2019	Non-visible minority	35	65	54
2018	Visible minority	45	55	25
2018	Non-visible minority	29	71	60

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	47	53	35
2019	Non-visible minority	60	40	54
2018	Visible minority	34	66	25
2018	Non-visible minority	40	60	60

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	53	47	35
2019	Non-visible minority	30	70	54
2018	Visible minority	50	50	25
2018	Non-visible minority	49	51	60

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	42	58	35
2019	Non-visible minority	25	75	54
2018	Visible minority	35	65	25
2018	Non-visible minority	30	70	60

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	49	51	35
2019	Non-visible minority	48	52	54
2018	Visible minority	64	36	25
2018	Non-visible minority	56	44	60

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	40	60	35
2019	Non-visible minority	29	71	54
2018	Visible minority	36	64	25
2018	Non-visible minority	23	77	60

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	56	44	35
2019	Non-visible minority	43	57	54
2018	Visible minority	49	51	25
2018	Non-visible minority	48	52	60

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	34	66	35
2019	Non-visible minority	20	80	54
2018	Visible minority	20	80	25
2018	Non-visible minority	25	75	60

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	50	50	35
2019	Non-visible minority	47	53	53
2018	Visible minority	47	53	25
2018	Non-visible minority	42	58	60

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	30	70	35
2019	Non-visible minority	30	70	53
2018	Visible minority	27	73	25
2018	Non-visible minority	22	78	60

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	31	69	35
2019	Non-visible minority	13	87	53

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	17	83	35
2019	Non-visible minority	22	78	53

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	24	76	35
2019	Non-visible minority	31	69	53
2018	Visible minority	26	74	25
2018	Non-visible minority	32	68	60

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	14	86	240
2019	Non-visible minority	15	85	566

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	11	17	23	5	8	26	10	44	20	239
2019	Non-visible minority	16	18	19	7	4	31	6	54	17	567
2018	Visible minority	20	21	21	2	4	26	5	60	9	205
2018	Non-visible minority	19	18	19	6	4	29	5	57	14	475
2017	Visible minority	14	18	18	4	8	29	9	52	19	178
2017	Non-visible minority	21	19	17	6	4	26	7	59	15	500
2014	Visible minority	16	18	21	5	5	27	9	52	16	178
2014	Non-visible minority	15	17	17	7	5	33	7	53	18	517

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	26	30	20	2	9	11	1	65	13	240
2019	Non-visible minority	34	32	15	6	5	7	1	71	12	566
2018	Visible minority	31	33	20	2	4	10	0	71	7	205
2018	Non-visible minority	33	29	19	6	1	11	1	70	8	473
2017	Visible minority	26	32	18	8	4	10	2	67	13	175
2017	Non-visible minority	33	34	15	4	4	9	1	75	8	497
2014	Visible minority	26	28	19	5	7	12	3	64	13	178
2014	Non-visible minority	24	29	19	7	2	18	1	66	11	517
2011	Visible minority	25	37	24	6	6	3	0	64	12	186
2011	Non-visible minority	30	35	17	7	3	8	0	71	11	525

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	12	88	239
2019	Non-visible minority	5	95	565
2018	Visible minority	8	92	207
2018	Non-visible minority	6	94	477

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	44	56	29
2019	Non-visible minority	39	61	29
2018	Visible minority	29	71	16
2018	Non-visible minority	33	67	27

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	0	100	29
2019	Non-visible minority	0	100	29

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	36	64	29
2019	Non-visible minority	0	100	29

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	39	61	29
2019	Non-visible minority	46	54	29
2018	Visible minority	33	67	16
2018	Non-visible minority	56	44	27

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	20	80	29
2019	Non-visible minority	19	81	29
2018	Visible minority	41	59	16
2018	Non-visible minority	37	63	27

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	25	75	29
2019	Non-visible minority	16	84	29

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	Visible minority	100	29
2019	Non-visible minority	100	29
2018	Visible minority	100	16
2018	Non-visible minority	100	27

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	24	76	29
2019	Non-visible minority	14	86	29

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	0	100	29
2019	Non-visible minority	0	100	29

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	47	53	29
2019	Non-visible minority	51	49	29
2018	Visible minority	44	56	16
2018	Non-visible minority	39	61	26

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	12	88	239
2019	Non-visible minority	10	90	563

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	12	17	23	3	8	28	9	46	18	240
2019	Non-visible minority	18	17	22	4	2	31	5	55	10	564
2018	Visible minority	20	19	22	3	3	27	4	58	10	207
2018	Non-visible minority	20	16	21	4	2	32	5	58	9	476
2017	Visible minority	15	19	18	8	2	29	9	54	16	178
2017	Non-visible minority	22	16	17	2	3	34	6	64	7	499
2014	Visible minority	18	15	20	6	3	30	8	53	14	177
2014	Non-visible minority	19	15	17	2	2	38	7	61	7	517

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	26	33	20	2	6	12	2	68	9	236
2019	Non-visible minority	35	31	16	5	3	9	1	74	8	568
2018	Visible minority	30	29	22	5	3	10	0	67	9	207
2018	Non-visible minority	34	30	18	4	1	12	1	74	6	479
2017	Visible minority	27	33	14	8	3	14	2	70	13	177
2017	Non-visible minority	36	33	12	2	2	13	1	81	5	499
2014	Visible minority	28	24	23	5	4	14	2	62	11	178
2014	Non-visible minority	33	26	16	2	2	21	1	75	5	517
2011	Visible minority	27	33	25	5	5	6	0	63	10	189
2011	Non-visible minority	35	35	15	3	2	9	1	78	5	525

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	18	28	20	13	19	0	2	47	33	237
2019	Non-visible minority	19	26	22	16	16	0	1	46	32	568
2018	Visible minority	21	19	20	16	20	1	3	42	37	207
2018	Non-visible minority	19	22	24	17	17	1	1	41	34	480
2017	Visible minority	14	29	21	11	21	1	3	44	34	177
2017	Non-visible minority	18	21	20	15	23	0	2	40	39	499

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	18	27	23	14	16	0	1	46	31	238
2019	Non-visible minority	15	24	27	19	15	0	0	39	34	566
2018	Visible minority	18	25	27	12	18	0	1	43	30	205
2018	Non-visible minority	13	20	31	21	13	1	1	34	35	481
2017	Visible minority	12	29	27	13	16	1	3	42	30	178
2017	Non-visible minority	16	21	27	18	16	1	1	38	35	498

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	27	30	18	11	11	1	1	58	23	237
2019	Non-visible minority	23	27	24	15	9	1	2	51	25	564
2018	Visible minority	24	27	25	9	12	1	2	53	22	206
2018	Non-visible minority	20	26	28	15	8	1	1	48	24	480
2017	Visible minority	19	31	23	10	12	0	4	52	23	178
2017	Non-visible minority	23	31	20	12	12	1	2	55	25	498

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	18	23	24	18	13	2	2	42	33	238
2019	Non-visible minority	16	25	23	18	15	1	1	43	33	565
2018	Visible minority	17	21	27	15	18	1	2	39	34	208
2018	Non-visible minority	17	22	24	21	14	1	1	40	36	475
2017	Visible minority	14	20	30	14	18	2	2	36	33	178
2017	Non-visible minority	15	20	23	19	21	1	1	36	40	497

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	46	19	12	5	8	1	7	71	15	238
2019	Non-visible minority	43	24	13	8	7	1	5	70	16	564
2018	Visible minority	42	20	9	6	9	1	12	72	18	208
2018	Non-visible minority	43	19	16	7	7	1	7	67	15	479
2017	Visible minority	39	20	14	6	7	1	14	68	15	177
2017	Non-visible minority	40	23	14	7	7	1	9	69	15	498

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	28	31	16	10	12	1	2	61	22	237
2019	Non-visible minority	31	26	21	11	9	1	1	58	21	566
2018	Visible minority	31	23	23	8	13	0	1	55	22	207
2018	Non-visible minority	32	20	23	11	11	1	2	54	23	478
2017	Visible minority	22	28	22	16	8	1	3	52	25	178
2017	Non-visible minority	30	26	22	12	7	1	2	58	19	494

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	35	23	19	11	7	1	3	61	19	240
2019	Non-visible minority	28	34	21	11	4	1	1	63	15	565
2018	Visible minority	30	30	18	11	7	1	2	63	18	205
2018	Non-visible minority	28	35	22	8	5	1	2	64	13	481
2017	Visible minority	24	28	21	11	10	1	5	55	22	177
2017	Non-visible minority	29	32	21	12	4	1	2	62	16	495

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	29	29	20	12	8	2	1	59	20	237
2019	Non-visible minority	25	29	22	13	9	1	1	56	22	565
2018	Visible minority	26	24	26	11	12	1	1	51	23	205
2018	Non-visible minority	23	32	23	13	7	1	1	56	20	481
2017	Visible minority	21	28	23	16	9	1	3	51	26	178
2017	Non-visible minority	23	32	21	15	7	0	2	57	22	494

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	38	24	17	12	6	0	3	64	19	238
2019	Non-visible minority	36	26	19	11	6	1	1	63	17	564
2018	Visible minority	36	26	21	10	6	1	2	63	16	205
2018	Non-visible minority	31	30	23	8	5	1	1	63	14	481
2017	Visible minority	28	27	22	10	8	1	3	58	19	178
2017	Non-visible minority	33	31	20	8	4	2	2	66	13	495

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	37	24	12	12	11	1	3	63	24	238
2019	Non-visible minority	39	26	15	9	8	1	1	66	18	564

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	32	33	18	7	6	1	3	68	13	237
2019	Non-visible minority	37	28	20	7	6	1	1	66	13	563
2018	Visible minority	40	23	21	9	6	1	1	64	15	203
2018	Non-visible minority	30	29	22	11	5	1	1	61	16	476
2017	Visible minority	26	34	17	11	7	1	4	63	18	177
2017	Non-visible minority	34	29	22	10	3	1	2	64	13	490

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	47	23	12	8	7	1	2	72	16	239
2019	Non-visible minority	49	24	14	6	5	1	2	75	11	561
2018	Visible minority	48	26	13	2	7	1	3	77	10	205
2018	Non-visible minority	52	24	12	5	5	1	1	78	10	475
2017	Visible minority	52	27	10	4	4	0	2	81	8	178
2017	Non-visible minority	54	25	13	5	2	0	2	80	7	498

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	60	16	6	3	4	1	10	85	8	238
2019	Non-visible minority	75	11	5	2	2	1	5	91	4	562
2018	Visible minority	62	17	8	2	5	1	7	85	7	203
2018	Non-visible minority	71	15	5	2	2	1	4	91	4	479

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	61	17	7	4	7	1	2	81	11	237
2019	Non-visible minority	76	10	5	2	3	1	3	90	5	563
2018	Visible minority	66	14	7	3	4	2	5	86	7	205
2018	Non-visible minority	75	10	5	2	2	1	4	90	5	478
2017	Visible minority	62	16	8	4	5	1	4	82	9	177
2017	Non-visible minority	77	10	5	2	2	0	3	91	4	498

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	54	29	6	6	2	0	3	86	9	237
2019	Non-visible minority	58	27	8	2	2	1	2	88	4	561
2018	Visible minority	55	24	11	3	2	0	5	84	5	205
2018	Non-visible minority	59	25	10	2	2	1	2	85	5	479
2017	Visible minority	49	29	11	2	6	1	4	81	8	177
2017	Non-visible minority	59	25	9	4	2	0	2	85	6	500

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	55	21	10	4	8	1	2	78	12	234
2019	Non-visible minority	62	17	8	5	4	1	2	81	10	560
2018	Visible minority	59	20	7	6	3	1	5	84	9	205
2018	Non-visible minority	58	19	12	4	4	1	2	79	8	475
2017	Visible minority	52	24	8	3	7	1	4	81	11	176
2017	Non-visible minority	61	22	8	4	3	0	2	86	6	499

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	58	12	4	0	1	0	25	94	1	236
2019	Non-visible minority	59	10	6	1	1	1	23	90	3	556
2018	Visible minority	57	11	3	4	1	1	24	90	7	203
2018	Non-visible minority	54	12	6	1	0	1	26	90	2	472
2017	Visible minority	53	11	7	2	3	0	25	86	6	178
2017	Non-visible minority	55	13	6	1	1	0	23	89	3	499

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	60	20	8	3	1	0	7	87	4	235
2019	Non-visible minority	68	16	7	1	2	1	5	90	3	559
2018	Visible minority	58	17	9	2	2	2	9	85	5	203
2018	Non-visible minority	61	18	10	3	2	1	5	84	6	479
2017	Visible minority	55	20	7	5	3	0	10	84	8	176
2017	Non-visible minority	63	18	9	2	1	0	6	87	3	494

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	43	16	14	6	16	0	5	62	23	238
2019	Non-visible minority	55	15	13	7	5	1	3	74	13	562
2018	Visible minority	45	17	10	7	13	1	7	67	22	206
2018	Non-visible minority	55	13	12	6	8	1	4	71	16	477
2017	Visible minority	48	19	10	6	12	1	4	71	19	178
2017	Non-visible minority	53	19	10	5	8	1	4	76	13	500

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	51	28	10	1	4	1	6	85	5	234
2019	Non-visible minority	54	26	13	2	1	1	3	83	4	559
2018	Visible minority	53	27	9	3	3	0	5	85	6	206
2018	Non-visible minority	51	26	14	3	2	1	3	80	6	476
2017	Visible minority	50	24	10	4	7	1	5	78	11	178
2017	Non-visible minority	49	29	12	3	1	0	5	83	4	497

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	15	31	32	11	10	1	0	46	21	240
2019	Non-visible minority	13	29	38	14	6	0	0	42	20	564
2018	Visible minority	18	29	33	13	7	0	0	46	20	209
2018	Non-visible minority	12	29	36	18	5	1	0	41	23	480
2017	Visible minority	13	30	39	13	4	1	0	43	18	177
2017	Non-visible minority	11	26	40	15	7	0	1	38	22	499

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	13	18	33	24	10	1	1	35	31	237
2019	Non-visible minority	9	23	39	20	8	0	0	28	32	561
2018	Visible minority	14	12	38	24	12	0	1	36	26	203
2018	Non-visible minority	9	24	35	21	10	1	1	32	33	472
2017	Visible minority	10	18	40	22	7	1	2	29	29	177
2017	Non-visible minority	6	22	40	22	9	0	1	32	28	499

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	25	38	20	7	5	4	1	66	13	240
2019	Non-visible minority	29	40	17	9	3	3	0	71	12	563
2018	Visible minority	27	37	18	8	6	3	0	66	15	209
2018	Non-visible minority	24	38	19	9	5	5	0	65	14	480
2017	Visible minority	18	33	19	10	11	7	1	56	23	177
2017	Non-visible minority	17	40	17	13	6	7	0	62	21	499

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	20	31	25	11	10	2	0	53	21	240
2019	Non-visible minority	21	37	17	15	8	2	0	59	24	566
2018	Visible minority	21	39	14	13	12	1	0	60	25	209
2018	Non-visible minority	22	35	18	14	8	3	0	58	23	481
2017	Visible minority	16	37	17	18	6	4	1	56	25	176
2017	Non-visible minority	18	39	18	15	8	2	0	58	24	499

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	18	82	240
2019	Non-visible minority	15	85	566
2017	Visible minority	22	78	178
2017	Non-visible minority	17	83	498
2014	Visible minority	14	86	178
2014	Non-visible minority	14	86	514

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	83	17	44
2019	Non-visible minority	86	14	81
2017	Visible minority	78	22	39
2017	Non-visible minority	81	19	84
2014	Visible minority	87	13	24
2014	Non-visible minority	78	22	73

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	43	45	0	4	5	3	0	91	9	37
2019	Non-visible minority	57	33	5	4	0	2	0	91	4	70
2017	Visible minority	60	27	2	7	0	0	3	90	7	31
2017	Non-visible minority	59	32	6	1	2	0	0	91	3	68
2014	Visible minority	51	35	10	0	4	0	0	86	4	21
2014	Non-visible minority	55	31	2	9	4	0	0	86	13	58

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	18	22	27	15	13	3	1	19	81	238
2019	Non-visible minority	17	29	25	12	14	2	1	18	82	567
2018	Visible minority	27	21	21	13	13	3	0	28	72	208
2018	Non-visible minority	26	24	21	11	14	2	2	27	73	482
2017	Visible minority	19	18	28	9	16	6	3	21	79	178
2017	Non-visible minority	23	24	17	14	17	5	0	24	76	499

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	69	31	185
2019	Non-visible minority	71	29	456

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Visible minority	39	61	182
2019	Non-visible minority	37	63	450
2018	Visible minority	33	67	139
2018	Non-visible minority	33	67	338

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	13	21	22	20	17	2	5	36	40	182
2019	Non-visible minority	14	21	15	20	21	1	8	38	45	450
2018	Visible minority	7	31	21	14	20	1	6	41	36	140
2018	Non-visible minority	12	21	17	20	19	3	8	38	44	340
2017	Visible minority	6	24	16	19	22	2	10	34	47	129
2017	Non-visible minority	12	24	13	17	23	3	8	41	45	358

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	6	20	21	19	28	2	3	28	50	181
2019	Non-visible minority	5	15	14	21	35	2	8	23	62	449
2018	Visible minority	3	18	24	14	36	1	3	22	53	142
2018	Non-visible minority	4	11	13	18	44	3	7	17	69	339
2017	Visible minority	4	9	11	19	52	2	4	14	75	129
2017	Non-visible minority	2	8	12	13	56	3	7	11	76	358

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Visible minority	36	21	13	8	10	2	10	64	21	234
2019	Non-visible minority	38	17	14	10	11	1	10	62	23	561
2018	Visible minority	37	19	15	8	8	1	11	65	18	205
2018	Non-visible minority	41	14	16	10	9	2	9	62	20	482

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 110. Are you a member of a visible minority group?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment