2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	45	7	8	4	81	12	302
2019	Does not provide services to public	42	40	5	9	2	83	12	508
2017	Provides services to public	25	57	5	10	3	82	13	262
2017	Does not provide services to public	38	46	5	9	3	84	12	422
2014	Provides services to public	38	46	4	8	4	84	12	305
2014	Does not provide services to public	40	45	5	7	3	85	10	395
2011	Provides services to public	34	48	7	10	1	82	11	316
2011	Does not provide services to public	38	48	2	8	4	86	12	409
2008	Provides services to public	33	48	5	11	4	81	15	277
2008	Does not provide services to public	46	43	4	5	2	89	7	370

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	19	6	4	1	0	1	88	5	305
2019	Does not provide services to public	65	21	4	6	3	1	1	87	9	509
2017	Provides services to public	72	21	3	3	1	0	0	93	4	260
2017	Does not provide services to public	67	20	4	5	2	0	1	89	7	422
2014	Provides services to public	71	21	2	4	2	0	0	92	6	303
2014	Does not provide services to public	65	21	4	7	2	0	1	87	9	395
2011	Provides services to public	71	18	4	3	2	0	1	91	5	318
2011	Does not provide services to public	63	20	5	7	4	0	1	84	11	409
2008	Provides services to public	68	19	4	6	2	0	1	88	8	276
2008	Does not provide services to public	65	18	4	8	4	0	1	84	12	371

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	31	9	12	10	0	69	22	305
2019	Does not provide services to public	39	34	6	12	7	0	74	20	506
2017	Provides services to public	37	42	4	12	5	0	79	17	262
2017	Does not provide services to public	48	33	5	9	5	0	81	14	422
2014	Provides services to public	47	32	8	9	4	0	79	13	304
2014	Does not provide services to public	42	32	7	12	7	0	75	19	394
2011	Provides services to public	43	36	9	6	6	1	79	12	318
2011	Does not provide services to public	41	39	8	8	4	0	80	12	407

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	36	10	12	5	1	73	17	297
2019	Does not provide services to public	31	38	11	15	4	1	69	20	509
2018	Provides services to public	33	44	7	12	4	0	77	16	285
2018	Does not provide services to public	30	41	9	16	3	0	72	19	414
2017	Provides services to public	32	44	10	9	4	0	77	13	262
2017	Does not provide services to public	34	41	11	11	3	1	75	14	421
2014	Provides services to public	33	37	15	9	6	0	70	15	304
2014	Does not provide services to public	31	41	12	12	4	0	72	16	395
2011	Provides services to public	33	34	13	13	5	1	68	19	317
2011	Does not provide services to public	27	38	16	11	6	1	67	17	409
2008	Provides services to public	37	35	11	11	6	0	72	17	277
2008	Does not provide services to public	31	40	16	9	3	1	72	12	371

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	33	12	10	3	1	75	13	301
2019	Does not provide services to public	45	37	10	6	2	1	82	8	502
2017	Provides services to public	32	46	11	9	2	0	78	11	261
2017	Does not provide services to public	52	34	8	6	1	1	86	6	417
2014	Provides services to public	39	38	11	8	3	0	78	11	304
2014	Does not provide services to public	46	37	9	7	1	0	83	8	395

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	31	13	13	6	1	0	68	19	306
2019	Does not provide services to public	45	30	11	9	4	0	0	76	13	506
2018	Provides services to public	38	29	14	10	8	0	1	68	18	283
2018	Does not provide services to public	44	32	13	6	4	1	1	77	10	411
2017	Provides services to public	36	34	10	13	6	1	1	71	19	260
2017	Does not provide services to public	43	36	9	7	4	0	1	80	11	419
2014	Provides services to public	37	30	13	12	8	0	1	67	20	305
2014	Does not provide services to public	43	31	10	8	5	1	2	76	13	394
2011	Provides services to public	28	37	14	10	10	1	0	66	20	319
2011	Does not provide services to public	38	34	12	8	4	1	2	74	13	408

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	37	11	5	3	0	80	8	303
2019	Does not provide services to public	43	35	12	5	4	0	78	10	508
2018	Provides services to public	46	38	7	6	3	0	84	9	285
2018	Does not provide services to public	44	36	12	5	3	0	80	8	411
2017	Provides services to public	40	45	8	4	3	0	85	7	261
2017	Does not provide services to public	41	42	8	7	3	1	83	9	419
2014	Provides services to public	40	43	11	4	2	0	83	6	305
2014	Does not provide services to public	34	42	11	8	4	0	76	13	395
2011	Provides services to public	42	37	10	7	5	0	79	12	317
2011	Does not provide services to public	32	43	13	8	5	0	74	13	408
2008	Provides services to public	45	33	14	4	4	0	78	8	274
2008	Does not provide services to public	40	34	13	7	5	0	75	12	368

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	38	13	14	13	1	0	60	27	304
2019	Does not provide services to public	30	36	12	13	8	0	0	67	21	506
2018	Provides services to public	22	34	17	12	16	0	0	55	28	282
2018	Does not provide services to public	31	33	15	12	7	1	0	65	20	414
2017	Provides services to public	24	34	11	17	13	0	0	58	31	261
2017	Does not provide services to public	31	36	10	13	9	0	0	68	22	420
2014	Provides services to public	21	33	20	13	12	0	0	55	25	305
2014	Does not provide services to public	27	39	13	13	8	0	0	66	21	395
2011	Provides services to public	16	30	17	17	19	0	0	47	36	319
2011	Does not provide services to public	23	36	15	16	8	1	1	60	24	407

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	37	9	8	4	0	79	12	302
2019	Does not provide services to public	36	38	10	10	5	1	75	15	506
2018	Provides services to public	34	41	10	9	5	0	76	14	283
2018	Does not provide services to public	36	39	11	8	5	1	76	13	413
2017	Provides services to public	31	49	11	6	4	0	80	9	260
2017	Does not provide services to public	34	43	11	6	5	0	77	11	420

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	29	7	3	2	0	87	5	299
2019	Does not provide services to public	53	31	7	6	2	0	85	8	507
2018	Provides services to public	61	29	4	3	3	0	91	5	282
2018	Does not provide services to public	53	37	6	2	0	2	91	3	411
2017	Provides services to public	46	44	5	2	2	1	91	4	260
2017	Does not provide services to public	47	38	9	5	2	1	85	7	419
2014	Provides services to public	50	37	8	2	2	0	87	4	304
2014	Does not provide services to public	52	34	7	4	3	0	86	7	395
2011	Provides services to public	44	36	9	5	6	0	81	11	318
2011	Does not provide services to public	45	39	8	6	2	1	84	8	408
2008	Provides services to public	56	34	3	3	3	1	91	6	275
2008	Does not provide services to public	51	35	8	4	1	0	87	5	370

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	34	14	13	9	0	65	21	305
2019	Does not provide services to public	36	31	13	11	8	0	68	20	508
2018	Provides services to public	30	34	12	8	15	0	65	23	283
2018	Does not provide services to public	40	30	14	10	6	1	70	16	414
2017	Provides services to public	29	36	12	13	10	1	65	23	259
2017	Does not provide services to public	35	38	8	11	8	1	74	19	419

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	28	9	3	0	0	88	3	304
2019	Does not provide services to public	55	32	7	3	2	0	87	5	506
2018	Provides services to public	65	27	6	1	1	0	92	1	280
2018	Does not provide services to public	59	29	9	3	0	0	88	3	409
2017	Provides services to public	60	33	6	2	0	0	92	2	260
2017	Does not provide services to public	57	34	7	2	1	0	90	3	419
2014	Provides services to public	70	23	5	0	1	1	94	1	304
2014	Does not provide services to public	60	30	7	2	2	0	89	4	395
2011	Provides services to public	67	22	8	2	1	0	89	3	317
2011	Does not provide services to public	58	32	6	3	1	0	90	4	406

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	37	18	10	7	0	1	65	17	304
2019	Does not provide services to public	34	36	14	9	6	1	0	71	15	507
2018	Provides services to public	28	34	17	10	11	0	1	62	21	281
2018	Does not provide services to public	34	37	15	9	5	0	0	71	14	410
2017	Provides services to public	29	41	12	11	7	0	0	70	18	262
2017	Does not provide services to public	34	41	9	9	7	1	0	75	15	418
2014	Provides services to public	24	41	14	11	9	1	0	66	20	305
2014	Does not provide services to public	26	44	11	13	6	0	0	70	19	394
2011	Provides services to public	23	37	11	14	14	0	0	61	28	317
2011	Does not provide services to public	30	39	13	11	6	1	0	70	17	406

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	30	22	9	8	0	1	60	18	304
2019	Does not provide services to public	39	33	15	8	4	0	0	72	13	508
2018	Provides services to public	31	31	16	12	9	0	1	62	21	283
2018	Does not provide services to public	38	37	12	8	4	0	1	76	12	411
2017	Provides services to public	29	41	11	15	5	0	0	70	19	262
2017	Does not provide services to public	40	34	12	8	4	1	1	75	13	420
2014	Provides services to public	25	36	20	11	7	0	1	62	18	305
2014	Does not provide services to public	34	36	13	10	7	0	1	70	17	393

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	37	14	11	8	67	19	304
2019	Does not provide services to public	31	41	10	14	3	72	18	503
2018	Provides services to public	27	33	15	15	11	60	25	281
2018	Does not provide services to public	34	37	16	9	3	71	12	409
2017	Provides services to public	29	34	13	16	7	64	23	261
2017	Does not provide services to public	33	40	12	10	5	73	15	420
2014	Provides services to public	29	38	14	11	9	67	19	305
2014	Does not provide services to public	34	36	16	9	5	70	14	395
2011	Provides services to public	28	40	12	12	6	69	19	318
2011	Does not provide services to public	34	38	14	10	3	73	13	406

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	31	12	5	2	0	81	7	305
2019	Does not provide services to public	48	34	9	6	3	0	82	8	508
2018	Provides services to public	47	36	9	5	3	0	83	8	281
2018	Does not provide services to public	48	35	9	5	2	0	83	7	412
2017	Provides services to public	41	44	9	5	1	0	85	6	260
2017	Does not provide services to public	45	41	6	5	3	0	87	8	420
2014	Provides services to public	48	37	11	3	1	1	85	4	305
2014	Does not provide services to public	43	37	10	5	4	1	81	9	394
2011	Provides services to public	43	38	11	4	4	0	81	8	319
2011	Does not provide services to public	40	41	11	6	3	0	81	9	409
2008	Provides services to public	50	35	10	3	2	0	85	6	276
2008	Does not provide services to public	46	36	9	4	4	0	82	9	371

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	33	15	12	8	0	0	65	20	305
2019	Does not provide services to public	36	26	18	11	8	0	1	63	19	506
2018	Provides services to public	29	31	19	13	7	0	0	60	20	285
2018	Does not provide services to public	40	30	14	9	5	1	0	72	14	413
2017	Provides services to public	29	37	18	9	7	0	0	66	16	259
2017	Does not provide services to public	38	35	14	8	3	0	1	74	11	421
2014	Provides services to public	40	28	18	8	6	0	0	68	14	304
2014	Does not provide services to public	43	32	14	6	5	1	0	76	11	395
2011	Provides services to public	36	28	15	10	11	0	0	64	21	317
2011	Does not provide services to public	38	32	17	8	4	0	0	70	12	409
2008	Provides services to public	29	34	19	9	9	0	1	64	17	276
2008	Does not provide services to public	36	32	19	9	3	0	1	69	13	370

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	19	31	23	12	1	2	36	32	306
2019	Does not provide services to public	12	29	30	16	11	1	2	27	42	508
2018	Provides services to public	10	25	31	23	8	1	2	32	36	284
2018	Does not provide services to public	9	29	30	21	8	2	2	30	39	411
2017	Provides services to public	13	22	32	20	8	2	4	29	37	261
2017	Does not provide services to public	9	23	39	14	9	2	4	24	35	416
2014	Provides services to public	4	19	32	29	11	1	5	43	23	303
2014	Does not provide services to public	8	21	37	22	9	1	2	31	30	395
2011	Provides services to public	10	25	27	21	12	1	5	34	37	319
2011	Does not provide services to public	13	27	30	17	10	1	3	28	41	406
2008	Provides services to public	10	19	32	21	12	3	3	35	31	276
2008	Does not provide services to public	12	24	34	19	6	0	4	26	38	370

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	21	30	21	11	1	2	34	36	305
2019	Does not provide services to public	13	24	27	17	14	3	2	32	39	505
2018	Provides services to public	18	21	28	21	9	0	2	31	41	280
2018	Does not provide services to public	12	29	26	16	12	4	1	30	42	410
2017	Provides services to public	15	22	26	20	9	4	4	31	40	260
2017	Does not provide services to public	12	21	29	17	13	4	5	33	36	418
2014	Provides services to public	9	21	27	22	15	2	4	39	32	305
2014	Does not provide services to public	12	21	31	19	10	4	3	32	35	395
2011	Provides services to public	14	21	26	19	14	1	4	35	37	318
2011	Does not provide services to public	14	21	26	21	13	2	4	36	36	408
2008	Provides services to public	11	17	27	21	16	4	4	40	31	273
2008	Does not provide services to public	12	17	35	17	10	2	6	30	31	368

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	10	25	25	18	3	7	48	24	303
2019	Does not provide services to public	10	20	29	22	12	3	3	37	32	508
2018	Provides services to public	11	18	24	27	12	2	6	42	32	281
2018	Does not provide services to public	10	21	27	21	12	4	5	36	34	410
2017	Provides services to public	7	13	26	24	15	4	12	45	24	260
2017	Does not provide services to public	11	14	31	19	13	4	8	36	28	418
2014	Provides services to public	7	15	26	26	13	3	9	45	25	304
2014	Does not provide services to public	11	19	28	21	11	2	8	35	33	395
2011	Provides services to public	8	16	27	20	14	2	12	39	29	318
2011	Does not provide services to public	14	23	28	18	9	2	6	29	40	407
2008	Provides services to public	8	16	32	19	14	3	7	37	27	274
2008	Does not provide services to public	10	23	29	20	10	1	6	33	36	368

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	12	34	24	17	1	3	43	22	304
2019	Does not provide services to public	8	16	30	27	16	1	2	44	25	502
2018	Provides services to public	14	16	31	22	15	0	2	38	31	281
2018	Does not provide services to public	6	14	35	27	14	3	2	43	21	407
2017	Provides services to public	14	20	24	26	12	1	3	39	35	257
2017	Does not provide services to public	5	14	30	30	16	2	2	48	20	418
2014	Provides services to public	11	17	24	26	17	0	4	46	29	303
2014	Does not provide services to public	3	12	36	32	14	1	2	47	16	393
2011	Provides services to public	7	15	32	25	13	1	7	42	24	318
2011	Does not provide services to public	7	15	35	27	11	2	3	40	23	405
2008	Provides services to public	6	15	34	22	17	2	4	42	22	273
2008	Does not provide services to public	5	15	37	25	14	0	3	41	21	367

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	18	28	19	15	2	3	36	35	304
2019	Does not provide services to public	14	19	29	21	13	1	3	35	34	508
2018	Provides services to public	21	22	29	14	11	1	2	26	44	283
2018	Does not provide services to public	13	24	28	15	15	2	2	32	39	412
2017	Provides services to public	23	21	29	14	10	1	3	24	46	258
2017	Does not provide services to public	14	23	26	18	13	2	4	33	40	417
2014	Provides services to public	15	22	27	20	12	0	3	34	38	304
2014	Does not provide services to public	15	19	33	18	10	1	3	29	36	394
2011	Provides services to public	17	21	33	12	11	1	5	25	40	316
2011	Does not provide services to public	15	21	26	20	11	2	5	33	39	407
2008	Provides services to public	14	22	29	15	15	1	4	32	38	272
2008	Does not provide services to public	10	22	28	23	11	1	5	36	34	369

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	20	29	20	10	3	3	32	38	303
2019	Does not provide services to public	21	21	23	17	11	4	3	31	45	506
2018	Provides services to public	16	22	28	21	9	2	1	32	39	280
2018	Does not provide services to public	15	25	26	15	12	5	2	29	43	410
2017	Provides services to public	19	21	26	18	11	2	2	30	42	257
2017	Does not provide services to public	12	21	28	18	12	5	5	33	36	421
2014	Provides services to public	15	17	28	18	13	2	6	34	35	304
2014	Does not provide services to public	12	21	25	23	12	4	4	38	35	395
2011	Provides services to public	11	18	28	23	11	3	5	38	32	314
2011	Does not provide services to public	14	19	25	23	13	3	4	39	35	405
2008	Provides services to public	14	18	26	18	15	5	4	36	36	274
2008	Does not provide services to public	12	22	26	20	12	2	5	35	37	369

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	17	31	22	14	3	3	38	29	303
2019	Does not provide services to public	12	18	32	22	12	2	2	35	31	506
2018	Provides services to public	16	18	31	20	10	2	3	32	36	282
2018	Does not provide services to public	12	17	33	19	11	6	3	33	31	411
2017	Provides services to public	11	20	34	19	11	2	3	31	33	260
2017	Does not provide services to public	10	18	32	18	13	5	5	34	31	420
2014	Provides services to public	10	17	34	21	12	1	6	35	29	304
2014	Does not provide services to public	7	17	34	21	11	3	6	36	27	394

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	21	37	21	10	1	2	31	31	305
2019	Does not provide services to public	8	19	35	25	11	1	2	37	27	508

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	17	8	3	1	0	4	87	4	303
2019	Does not provide services to public	72	16	5	3	2	1	2	90	5	509
2017	Provides services to public	73	18	3	1	2	0	3	94	3	262
2017	Does not provide services to public	72	17	3	3	2	1	2	92	5	422
2014	Provides services to public	76	15	2	1	3	0	3	94	4	305
2014	Does not provide services to public	71	16	3	5	3	0	2	89	8	394
2011	Provides services to public	67	17	4	4	2	1	6	90	6	317
2011	Does not provide services to public	68	18	5	3	4	0	2	88	7	408
2008	Provides services to public	73	11	3	2	2	1	7	91	5	278
2008	Does not provide services to public	67	16	5	4	3	1	5	87	7	371

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	29	17	9	8	6	4	62	19	303
2019	Does not provide services to public	32	28	16	7	6	7	4	68	15	508
2018	Provides services to public	20	35	20	11	7	5	2	59	20	284
2018	Does not provide services to public	27	29	19	9	3	8	5	64	14	408
2017	Provides services to public	26	33	17	10	3	8	3	66	15	262
2017	Does not provide services to public	30	33	11	10	5	6	5	71	17	420
2014	Provides services to public	31	32	16	10	4	3	3	68	15	305
2014	Does not provide services to public	33	35	15	8	4	3	3	71	13	395

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	30	8	11	7	1	1	74	18	303
2019	Does not provide services to public	50	28	8	7	5	1	0	79	13	508
2018	Provides services to public	43	29	10	9	8	0	1	72	17	283
2018	Does not provide services to public	51	28	8	8	3	1	0	80	12	409
2017	Provides services to public	42	33	8	11	5	1	0	76	16	262
2017	Does not provide services to public	49	29	8	6	6	1	0	80	12	422
2014	Provides services to public	51	28	10	7	3	0	0	79	11	305
2014	Does not provide services to public	53	28	9	7	3	1	0	81	10	395

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	31	7	5	2	1	85	7	302
2019	Does not provide services to public	55	28	6	7	3	0	84	10	507
2018	Provides services to public	53	34	7	3	2	1	88	5	283
2018	Does not provide services to public	55	35	7	3	1	0	90	4	408
2017	Provides services to public	43	42	8	5	1	0	85	7	259
2017	Does not provide services to public	54	33	6	3	3	0	88	6	421
2014	Provides services to public	49	35	9	6	2	0	84	7	305
2014	Does not provide services to public	45	41	6	7	1	0	87	8	394

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	34	16	6	3	1	0	74	9	305
2019	Does not provide services to public	49	32	10	4	3	1	0	82	7	507
2018	Provides services to public	38	40	12	8	1	0	1	79	9	283
2018	Does not provide services to public	46	37	9	3	2	2	0	85	5	409

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	25	20	5	5	2	10	66	11	306
2019	Does not provide services to public	43	25	17	5	3	1	5	73	9	508

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	29	12	10	8	1	0	70	18	304
2019	Does not provide services to public	39	33	12	7	6	1	1	74	14	506
2018	Provides services to public	32	39	13	7	9	0	0	72	16	283
2018	Does not provide services to public	41	36	12	6	4	1	0	78	10	407
2017	Provides services to public	34	42	10	8	4	1	1	78	12	261
2017	Does not provide services to public	41	34	11	7	5	0	2	77	12	422
2014	Provides services to public	31	37	16	9	6	0	2	69	15	305
2014	Does not provide services to public	40	34	10	9	6	0	1	75	15	395
2011	Provides services to public	31	32	16	11	9	0	1	64	20	318
2011	Does not provide services to public	36	33	15	10	6	0	1	70	15	409
2008	Provides services to public	30	29	14	13	11	1	2	61	24	276
2008	Does not provide services to public	40	32	13	7	7	1	0	73	14	371

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	25	15	3	5	1	0	78	8	303
2019	Does not provide services to public	48	27	12	6	3	3	0	78	10	508
2018	Provides services to public	45	34	11	5	4	1	0	80	9	283
2018	Does not provide services to public	51	30	11	5	3	1	0	82	7	406
2017	Provides services to public	41	35	9	8	4	2	0	79	12	261
2017	Does not provide services to public	51	28	10	4	3	3	1	83	7	422
2014	Provides services to public	45	32	14	5	2	2	1	79	7	305
2014	Does not provide services to public	48	30	10	5	4	2	1	81	9	395
2011	Provides services to public	37	32	15	7	7	2	1	70	14	318
2011	Does not provide services to public	40	33	12	8	4	2	1	76	12	409
2008	Provides services to public	38	26	14	6	9	5	1	69	16	277
2008	Does not provide services to public	47	26	14	5	4	3	1	77	9	371

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	34	9	7	4	1	0	81	11	300
2019	Does not provide services to public	46	31	10	7	4	1	1	79	11	505
2018	Provides services to public	44	37	8	7	4	1	0	81	11	283
2018	Does not provide services to public	47	35	8	7	3	0	1	83	10	404
2017	Provides services to public	41	38	8	7	4	0	1	80	11	260
2017	Does not provide services to public	47	34	9	6	3	1	0	82	9	422
2014	Provides services to public	41	34	14	8	2	0	1	76	10	304
2014	Does not provide services to public	46	31	10	8	4	0	0	78	13	395
2011	Provides services to public	35	35	11	11	6	0	0	71	17	317
2011	Does not provide services to public	38	35	9	11	5	1	1	74	16	408
2008	Provides services to public	35	34	10	10	9	2	0	70	19	277
2008	Does not provide services to public	44	31	10	7	6	1	1	76	13	371

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	11	4	2	2	0	3	92	4	302
2019	Does not provide services to public	82	9	3	2	1	1	2	94	3	505
2017	Provides services to public	80	12	3	1	1	0	2	95	2	259
2017	Does not provide services to public	81	13	1	2	2	0	2	95	3	419
2014	Provides services to public	79	10	4	1	1	1	4	94	2	305
2014	Does not provide services to public	78	12	3	3	2	0	1	91	5	395
2011	Provides services to public	76	12	4	1	2	1	4	93	3	318
2011	Does not provide services to public	77	12	5	2	3	0	2	91	5	408
2008	Provides services to public	82	8	2	2	2	0	5	94	4	273
2008	Does not provide services to public	81	10	3	2	1	0	2	94	3	370

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	21	11	3	5	1	3	81	8	304
2019	Does not provide services to public	62	21	9	2	2	2	2	86	5	507
2017	Provides services to public	53	28	7	2	2	3	3	87	5	261
2017	Does not provide services to public	59	24	6	3	1	4	2	89	4	421
2014	Provides services to public	48	24	8	7	5	2	7	79	13	304
2014	Does not provide services to public	54	21	8	4	4	4	5	82	9	395
2011	Provides services to public	43	31	7	5	6	2	6	81	12	317
2011	Does not provide services to public	46	26	10	6	5	2	6	78	12	407

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	21	8	4	7	1	81	11	305
2019	Does not provide services to public	60	20	12	3	3	2	82	6	508
2018	Provides services to public	56	22	8	7	5	1	79	12	283
2018	Does not provide services to public	56	27	8	6	3	1	84	9	404
2017	Provides services to public	52	30	8	4	3	3	84	8	262
2017	Does not provide services to public	61	20	8	5	3	2	82	9	422

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	29	9	4	7	0	0	80	11	305
2019	Does not provide services to public	50	30	9	6	4	1	1	81	10	508
2018	Provides services to public	48	29	8	9	6	1	0	77	15	283
2018	Does not provide services to public	53	27	9	5	4	1	0	81	9	404
2017	Provides services to public	51	28	9	8	4	1	0	79	12	261
2017	Does not provide services to public	56	25	10	5	4	0	0	81	9	421
2014	Provides services to public	49	31	10	6	3	0	0	81	9	305
2014	Does not provide services to public	50	29	9	6	5	1	0	80	11	395

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	33	23	19	0	0	3	57	19	31
2019	Does not provide services to public	21	53	10	11	1	1	2	77	13	123

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	30	20	7	6	9	0	64	15	305
2019	Does not provide services to public	28	32	16	8	7	8	1	66	16	508
2018	Provides services to public	26	31	21	7	8	6	1	62	16	283
2018	Does not provide services to public	31	29	16	9	6	9	0	66	16	411
2017	Provides services to public	26	35	18	10	6	6	0	65	17	262
2017	Does not provide services to public	31	34	13	8	6	8	0	71	15	421
2014	Provides services to public	26	31	19	10	5	9	0	63	16	305
2014	Does not provide services to public	25	35	16	10	4	10	0	67	15	395
2011	Provides services to public	18	30	21	10	13	7	1	52	25	317
2011	Does not provide services to public	20	31	22	8	11	8	1	55	21	409

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	33	18	13	8	2	0	61	21	305
2019	Does not provide services to public	26	31	17	14	6	5	0	61	21	506
2018	Provides services to public	23	29	20	14	12	2	0	53	26	283
2018	Does not provide services to public	29	32	18	12	6	2	0	62	19	413
2017	Provides services to public	19	32	16	23	7	2	0	52	31	262
2017	Does not provide services to public	26	36	13	13	8	3	0	64	22	420
2014	Provides services to public	22	28	22	15	10	3	0	52	25	305
2014	Does not provide services to public	20	34	16	17	7	5	0	57	25	394
2011	Provides services to public	16	27	22	15	17	3	0	44	33	316
2011	Does not provide services to public	17	35	20	10	12	5	1	55	24	406
2008	Provides services to public	21	26	21	15	11	5	1	50	27	277
2008	Does not provide services to public	24	33	21	8	9	5	1	60	17	370

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	31	19	15	9	6	0	54	25	301
2019	Does not provide services to public	19	28	21	17	6	8	0	52	25	505
2018	Provides services to public	16	29	22	17	13	4	0	47	31	281
2018	Does not provide services to public	20	31	22	13	7	8	0	54	22	412
2017	Provides services to public	14	30	19	24	9	4	0	46	35	262
2017	Does not provide services to public	17	34	16	15	10	8	0	56	27	420
2014	Provides services to public	15	22	26	20	11	6	0	40	33	305
2014	Does not provide services to public	14	30	19	18	10	9	0	48	31	393
2011	Provides services to public	10	27	21	22	12	8	0	40	37	317
2011	Does not provide services to public	10	33	23	16	11	8	0	47	29	407
2008	Provides services to public	12	25	20	20	10	13	0	43	35	277
2008	Does not provide services to public	16	29	23	16	8	8	1	50	25	370

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	28	21	18	13	2	47	31	304
2019	Does not provide services to public	18	30	17	20	10	4	50	31	505
2018	Provides services to public	15	27	21	20	14	2	43	35	282
2018	Does not provide services to public	17	38	12	18	11	5	57	30	411
2017	Provides services to public	16	34	15	18	13	3	52	32	260
2017	Does not provide services to public	15	37	16	19	8	6	55	29	422
2014	Provides services to public	17	26	23	18	13	3	45	32	304
2014	Does not provide services to public	14	34	17	17	11	6	51	30	394
2011	Provides services to public	12	31	18	22	14	3	45	37	318
2011	Does not provide services to public	12	41	17	15	11	3	55	27	408
2008	Provides services to public	15	34	15	21	12	4	50	34	278
2008	Does not provide services to public	20	36	15	17	8	4	58	26	369

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	17	13	7	6	13	2	71	14	304
2019	Does not provide services to public	46	23	11	4	3	10	3	80	8	509

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	43	17	7	4	1	0	71	12	306
2019	Does not provide services to public	23	45	16	11	3	1	0	69	14	508
2018	Provides services to public	21	48	14	12	5	1	0	69	17	284
2018	Does not provide services to public	28	43	15	9	4	2	0	72	13	410
2017	Provides services to public	24	43	16	10	5	1	0	68	15	259
2017	Does not provide services to public	30	44	12	7	4	2	0	76	11	421
2014	Provides services to public	25	41	19	8	5	1	1	67	14	305
2014	Does not provide services to public	28	42	14	9	4	3	0	71	14	394
2011	Provides services to public	20	39	21	11	7	2	0	60	19	316
2011	Does not provide services to public	31	41	14	9	4	0	1	72	13	406

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	36	16	21	11	1	0	52	32	304
2019	Does not provide services to public	14	29	20	23	12	2	0	44	35	507

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	38	13	5	6	1	1	75	12	303
2019	Does not provide services to public	41	35	14	4	2	2	1	78	7	506
2018	Provides services to public	36	40	10	8	6	1	0	77	13	284
2018	Does not provide services to public	44	35	10	7	3	2	0	81	9	411
2017	Provides services to public	38	37	14	7	2	2	0	77	9	260
2017	Does not provide services to public	46	34	10	5	3	2	0	82	8	422
2014	Provides services to public	37	40	10	7	3	3	1	80	10	305
2014	Does not provide services to public	39	35	11	6	4	4	1	78	11	395
2011	Provides services to public	32	36	9	11	7	4	0	71	19	317
2011	Does not provide services to public	36	32	13	9	5	3	1	72	14	406
2008	Provides services to public	39	34	12	6	5	4	1	77	11	277
2008	Does not provide services to public	42	33	10	5	4	3	1	79	10	371

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	34	17	7	7	1	69	14	303
2019	Does not provide services to public	32	38	17	8	2	2	72	11	507
2018	Provides services to public	32	33	20	8	5	1	66	14	285
2018	Does not provide services to public	36	37	16	5	3	2	75	8	410

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	26	19	18	12	5	3	47	33	304
2019	Does not provide services to public	22	25	18	14	10	8	3	53	26	508
2018	Provides services to public	15	29	19	16	13	6	3	48	31	285
2018	Does not provide services to public	25	26	13	14	9	11	3	59	27	409
2017	Provides services to public	20	26	19	14	8	9	3	53	26	261
2017	Does not provide services to public	23	29	14	11	10	10	3	60	24	421
2014	Provides services to public	19	23	15	13	14	10	6	49	33	305
2014	Does not provide services to public	14	26	15	15	13	13	5	49	33	394
2011	Provides services to public	14	17	18	14	19	11	7	37	41	317
2011	Does not provide services to public	13	20	20	15	13	13	6	41	35	409

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	26	24	13	12	5	1	48	27	305
2019	Does not provide services to public	22	33	18	14	10	4	1	57	25	507
2018	Provides services to public	18	31	20	15	14	2	1	50	30	286
2018	Does not provide services to public	23	32	16	13	10	4	1	59	25	411
2017	Provides services to public	18	28	20	16	12	4	1	49	30	260
2017	Does not provide services to public	25	34	18	11	7	5	0	62	19	421
2014	Provides services to public	20	22	21	16	13	4	4	46	31	305
2014	Does not provide services to public	19	34	17	12	12	5	1	56	26	395
2011	Provides services to public	12	25	18	19	21	2	3	39	42	318
2011	Does not provide services to public	18	29	16	17	16	3	1	49	34	408
2008	Provides services to public	15	25	15	22	16	6	2	43	41	277
2008	Does not provide services to public	22	30	22	13	11	2	0	53	25	369

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	24	18	14	19	4	3	45	35	306
2019	Does not provide services to public	22	26	17	15	15	3	3	50	32	509
2018	Provides services to public	16	22	17	15	25	2	4	40	42	286
2018	Does not provide services to public	20	26	14	15	16	6	4	51	34	411
2017	Provides services to public	14	18	16	19	24	3	5	35	47	262
2017	Does not provide services to public	18	27	17	15	17	3	3	47	35	421
2014	Provides services to public	14	18	14	19	26	4	5	35	49	305
2014	Does not provide services to public	14	25	16	18	21	3	3	41	41	395
2011	Provides services to public	8	18	14	22	30	1	8	28	57	316
2011	Does not provide services to public	13	21	18	18	25	2	2	36	45	409
2008	Provides services to public	11	23	11	20	25	5	5	38	50	277
2008	Does not provide services to public	14	27	18	16	19	3	3	43	38	370

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	21	19	2	2	1	6	75	5	304
2019	Does not provide services to public	57	21	10	4	3	1	5	82	7	505

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	14	5	3	4	4	12	85	9	305
2019	Does not provide services to public	57	12	8	3	6	3	12	80	11	505

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	22	17	7	4	2	6	69	11	305
2019	Does not provide services to public	46	25	13	5	5	2	3	76	10	506

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	18	16	10	7	3	7	63	18	304
2019	Does not provide services to public	41	21	16	7	7	4	4	68	14	502

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	15	18	9	12	4	5	58	23	305
2019	Does not provide services to public	43	17	14	9	9	3	4	65	20	505

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	14	7	2	1	3	5	89	4	306
2019	Does not provide services to public	66	13	10	4	1	2	5	85	5	504

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	8	6	3	4	5	4	87	7	301
2019	Does not provide services to public	72	9	4	3	3	5	4	89	6	504

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	8	6	1	2	3	12	90	4	305
2019	Does not provide services to public	80	6	3	0	1	2	7	94	2	504

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	37	21	12	7	3	0	58	20	303
2019	Does not provide services to public	21	46	19	7	3	4	1	70	11	508
2018	Provides services to public	19	38	21	12	9	1	1	58	21	285
2018	Does not provide services to public	24	39	18	9	5	4	0	66	15	410
2017	Provides services to public	19	34	24	14	5	4	0	55	19	262
2017	Does not provide services to public	26	38	16	8	6	5	1	68	15	420

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	42	12	8	5	2	1	74	13	303
2019	Does not provide services to public	38	38	14	4	3	3	0	78	8	504
2018	Provides services to public	36	37	15	9	1	2	0	74	11	280
2018	Does not provide services to public	45	38	10	3	2	1	0	84	6	409
2017	Provides services to public	34	43	12	8	2	1	0	78	10	262
2017	Does not provide services to public	43	38	10	4	2	3	0	84	6	422
2014	Provides services to public	42	32	12	8	3	3	0	76	12	304
2014	Does not provide services to public	45	37	9	5	2	2	0	84	7	395
2011	Provides services to public	30	39	13	8	7	3	0	71	15	319
2011	Does not provide services to public	30	41	15	8	5	1	0	72	13	407

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	32	17	2	3	3	1	76	6	302
2019	Does not provide services to public	40	35	13	5	3	3	1	78	8	506
2018	Provides services to public	37	38	16	4	3	3	0	77	7	283
2018	Does not provide services to public	44	34	12	4	2	5	0	82	6	407
2017	Provides services to public	37	33	17	4	3	5	0	74	7	262
2017	Does not provide services to public	42	34	12	2	3	6	0	81	6	417
2014	Provides services to public	43	35	10	5	4	3	0	80	9	305
2014	Does not provide services to public	44	33	12	4	2	5	0	82	6	395

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	32	7	7	4	1	82	11	304
2019	Does not provide services to public	48	36	8	4	3	0	85	7	507
2018	Provides services to public	44	35	7	7	6	0	79	13	282
2018	Does not provide services to public	55	30	9	4	2	0	85	6	409
2017	Provides services to public	41	42	9	6	3	0	83	9	261
2017	Does not provide services to public	51	34	6	5	3	0	86	8	421
2014	Provides services to public	48	34	7	7	3	0	82	10	305
2014	Does not provide services to public	53	35	6	3	2	1	89	5	395
2011	Provides services to public	30	38	14	10	6	1	69	17	317
2011	Does not provide services to public	42	38	10	6	4	1	80	10	407
2008	Provides services to public	39	34	10	11	6	1	73	17	279
2008	Does not provide services to public	41	39	11	4	3	1	81	7	371

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	32	15	7	8	1	0	70	15	303
2019	Does not provide services to public	36	33	15	8	6	1	0	70	14	508
2018	Provides services to public	31	33	14	13	8	1	0	65	21	283
2018	Does not provide services to public	40	33	15	6	6	1	0	73	12	407
2017	Provides services to public	33	32	20	11	4	0	0	64	16	261
2017	Does not provide services to public	41	31	16	7	5	1	0	73	12	422
2014	Provides services to public	32	32	19	11	5	1	0	64	17	305
2014	Does not provide services to public	33	38	12	11	5	1	0	71	16	395
2011	Provides services to public	23	33	20	17	7	1	0	57	24	318
2011	Does not provide services to public	26	35	22	9	6	0	1	62	16	408

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	34	17	9	7	0	67	16	303
2019	Does not provide services to public	35	36	13	10	5	1	71	15	502
2018	Provides services to public	31	37	14	10	7	0	69	18	280
2018	Does not provide services to public	41	34	13	7	4	1	75	11	409
2017	Provides services to public	30	37	18	8	6	0	68	14	260
2017	Does not provide services to public	44	34	10	7	4	1	79	12	420
2014	Provides services to public	34	33	16	12	5	0	67	17	304
2014	Does not provide services to public	32	40	12	12	4	0	72	16	395
2011	Provides services to public	22	40	16	14	7	1	62	22	319
2011	Does not provide services to public	29	38	17	11	5	0	67	16	409
2008	Provides services to public	33	36	12	11	6	2	71	17	278
2008	Does not provide services to public	33	40	14	10	4	1	73	14	371

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	22	19	10	9	5	2	60	20	304
2019	Does not provide services to public	33	24	20	10	9	3	1	59	20	508
2018	Provides services to public	33	27	13	14	8	3	2	63	23	282
2018	Does not provide services to public	36	23	18	10	7	6	1	63	18	410
2017	Provides services to public	28	29	21	12	6	3	1	60	18	260
2017	Does not provide services to public	35	30	15	8	7	4	1	69	15	422
2014	Provides services to public	30	24	20	11	9	5	1	57	22	305
2014	Does not provide services to public	33	24	18	14	7	4	0	60	22	394
2011	Provides services to public	22	28	17	12	13	5	2	55	27	317
2011	Does not provide services to public	29	27	19	12	9	3	0	59	22	408
2008	Provides services to public	28	24	15	12	10	6	6	59	24	277
2008	Does not provide services to public	30	28	16	11	8	4	2	62	20	371

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	24	35	41	306
2019	Does not provide services to public	29	34	38	510
2018	Provides services to public	25	38	37	286
2018	Does not provide services to public	30	34	37	416
2017	Provides services to public	19	47	34	262
2017	Does not provide services to public	26	36	38	422
2014	Provides services to public	19	44	37	305
2014	Does not provide services to public	30	35	35	395
2011	Provides services to public	28	37	35	318
2011	Does not provide services to public	36	32	33	408

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	16	31	19	6	17	10	74
2019	Does not provide services to public	8	28	44	4	7	10	145
2018	Provides services to public	17	19	29	11	18	6	74
2018	Does not provide services to public	12	27	39	5	11	5	124
2017	Provides services to public	15	14	47	2	10	12	52
2017	Does not provide services to public	18	15	43	7	12	5	111
2014	Provides services to public	17	20	32	2	9999	29	59
2014	Does not provide services to public	19	13	44	11	9999	13	120
2011	Provides services to public	13	12	46	12	9999	17	88
2011	Does not provide services to public	22	16	51	5	9999	5	147

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	42	12	9	3	1	5	74	13	304
2019	Does not provide services to public	31	39	11	10	3	0	6	75	14	507

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	21	18	2	4	5	5	73	6	303
2019	Does not provide services to public	49	27	9	2	0	7	6	87	3	506

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	305
2019	Does not provide services to public	11	89	509
2018	Provides services to public	12	88	285
2018	Does not provide services to public	13	87	413

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	33
2019	Does not provide services to public	53	47	55
2018	Provides services to public	30	70	35
2018	Does not provide services to public	53	47	53

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	70	30	33
2019	Does not provide services to public	57	43	55
2018	Provides services to public	66	34	35
2018	Does not provide services to public	47	53	53

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	33
2019	Does not provide services to public	100	55
2018	Provides services to public	100	35
2018	Does not provide services to public	100	53

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	33
2019	Does not provide services to public	28	72	55
2018	Provides services to public	34	66	35
2018	Does not provide services to public	50	50	53

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	33
2019	Does not provide services to public	42	58	55
2018	Provides services to public	33	67	35
2018	Does not provide services to public	36	64	53

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	33
2019	Does not provide services to public	62	38	55
2018	Provides services to public	40	60	35
2018	Does not provide services to public	39	61	53

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	33
2019	Does not provide services to public	42	58	55
2018	Provides services to public	51	49	35
2018	Does not provide services to public	50	50	53

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	33
2019	Does not provide services to public	35	65	55
2018	Provides services to public	35	65	35
2018	Does not provide services to public	28	72	53

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	33
2019	Does not provide services to public	45	55	55
2018	Provides services to public	60	40	35
2018	Does not provide services to public	57	43	53

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	33
2019	Does not provide services to public	31	69	55
2018	Provides services to public	25	75	35
2018	Does not provide services to public	27	73	53

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	33
2019	Does not provide services to public	48	52	55
2018	Provides services to public	57	43	35
2018	Does not provide services to public	43	57	53

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	33
2019	Does not provide services to public	26	74	55
2018	Provides services to public	16	84	35
2018	Does not provide services to public	27	73	53

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	33
2019	Does not provide services to public	55	45	54
2018	Provides services to public	33	67	35
2018	Does not provide services to public	52	48	53

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	33
2019	Does not provide services to public	32	68	54
2018	Provides services to public	24	76	35
2018	Does not provide services to public	26	74	53

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	33
2019	Does not provide services to public	21	79	54
2018	Provides services to public	18	82	35
2018	Does not provide services to public	24	76	53

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	33
2019	Does not provide services to public	21	79	54
2018	Provides services to public	35	65	35
2018	Does not provide services to public	25	75	53

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	305
2019	Does not provide services to public	16	84	508

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	15	21	6	5	30	8	48	17	304
2019	Does not provide services to public	15	19	20	6	5	29	7	52	17	509
2018	Provides services to public	17	18	28	4	4	23	4	49	12	281
2018	Does not provide services to public	21	20	14	5	4	31	5	65	14	410
2017	Provides services to public	22	16	20	7	5	25	6	54	17	262
2017	Does not provide services to public	17	20	15	4	6	28	9	59	16	422
2014	Provides services to public	16	14	19	7	4	31	8	50	18	305
2014	Does not provide services to public	15	20	17	6	5	31	7	55	18	395

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	24	21	5	6	9	1	64	12	303
2019	Does not provide services to public	30	36	14	5	6	8	0	73	12	509
2018	Provides services to public	27	31	26	5	3	8	0	63	9	278
2018	Does not provide services to public	36	30	14	5	2	13	1	76	8	411
2017	Provides services to public	28	35	17	5	3	11	1	72	9	260
2017	Does not provide services to public	33	32	15	5	5	10	1	73	11	418
2014	Provides services to public	24	26	21	7	4	17	1	61	13	305
2014	Does not provide services to public	25	31	17	6	3	15	2	68	11	395
2011	Provides services to public	28	37	17	6	5	7	0	70	12	315
2011	Does not provide services to public	30	34	20	7	2	6	0	68	10	408

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	302
2019	Does not provide services to public	8	92	508
2018	Provides services to public	7	93	285
2018	Does not provide services to public	6	94	409

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	21
2019	Does not provide services to public	47	53	38

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	21
2019	Does not provide services to public	0	100	38

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	21
2019	Does not provide services to public	31	69	38
2018	Provides services to public	30	70	18
2018	Does not provide services to public	26	74	26

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	21
2019	Does not provide services to public	39	61	38
2018	Provides services to public	41	59	18
2018	Does not provide services to public	49	51	26

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	21
2019	Does not provide services to public	100	38
2018	Provides services to public	100	18
2018	Does not provide services to public	100	26

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	21
2019	Does not provide services to public	30	70	38

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	21
2019	Does not provide services to public	0	100	38

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	21
2019	Does not provide services to public	55	45	38
2018	Provides services to public	43	57	18
2018	Does not provide services to public	38	62	25

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	303
2019	Does not provide services to public	11	89	506

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	16	23	4	5	29	7	49	14	303
2019	Does not provide services to public	16	18	21	3	4	31	6	55	12	507
2018	Provides services to public	19	17	27	4	2	27	3	52	8	282
2018	Does not provide services to public	22	18	16	4	3	32	5	63	11	412
2017	Provides services to public	21	16	20	5	1	33	5	60	9	262
2017	Does not provide services to public	19	17	17	3	4	32	8	61	11	421
2014	Provides services to public	18	13	20	4	2	35	8	54	11	304
2014	Does not provide services to public	19	16	16	3	2	36	8	63	8	395

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	27	20	4	5	10	1	68	9	304
2019	Does not provide services to public	32	35	14	4	4	10	2	75	8	507
2018	Provides services to public	32	28	25	4	2	10	0	66	6	284
2018	Does not provide services to public	35	30	14	5	3	13	1	75	8	413
2017	Provides services to public	31	33	16	4	1	14	1	75	6	261
2017	Does not provide services to public	34	32	12	3	4	13	2	79	7	421
2014	Provides services to public	32	24	19	4	2	17	1	69	7	305
2014	Does not provide services to public	31	26	17	3	2	20	1	73	6	395
2011	Provides services to public	31	33	18	4	4	9	1	72	9	318
2011	Does not provide services to public	35	35	17	3	2	7	1	76	5	408

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	25	21	16	16	0	1	46	33	306
2019	Does not provide services to public	17	28	22	14	17	1	1	46	32	506
2018	Provides services to public	21	22	19	17	19	0	2	44	37	283
2018	Does not provide services to public	18	21	25	16	17	1	2	40	34	415
2017	Provides services to public	16	22	23	17	21	0	1	39	39	261
2017	Does not provide services to public	17	24	19	12	24	1	2	43	37	421

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	25	26	17	19	0	0	38	35	305
2019	Does not provide services to public	18	25	25	17	12	1	1	44	30	506
2018	Provides services to public	12	20	27	21	19	0	1	32	40	284
2018	Does not provide services to public	17	24	30	16	11	1	1	42	27	413
2017	Provides services to public	11	19	28	18	24	0	1	30	42	260
2017	Does not provide services to public	17	26	26	16	11	1	2	45	28	422

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	28	19	16	10	1	1	54	27	305
2019	Does not provide services to public	24	28	24	12	9	1	2	53	22	503
2018	Provides services to public	21	25	27	13	13	1	0	47	26	283
2018	Does not provide services to public	23	28	26	12	7	1	2	53	20	414
2017	Provides services to public	19	28	18	13	18	0	3	49	33	260
2017	Does not provide services to public	24	33	23	10	8	1	2	58	18	422

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	26	22	19	12	2	2	44	32	305
2019	Does not provide services to public	18	23	24	17	16	1	1	42	33	505
2018	Provides services to public	16	22	28	18	17	0	0	37	35	283
2018	Does not provide services to public	18	23	22	19	14	2	1	43	34	411
2017	Provides services to public	12	20	24	18	26	0	0	31	45	260
2017	Does not provide services to public	16	21	26	17	16	2	1	38	34	421

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	23	12	6	10	1	7	69	17	302
2019	Does not provide services to public	46	22	14	7	6	1	4	72	14	507
2018	Provides services to public	40	17	15	7	12	1	9	63	21	285
2018	Does not provide services to public	45	21	13	6	5	1	8	73	12	414
2017	Provides services to public	33	21	13	8	12	0	12	62	22	258
2017	Does not provide services to public	43	22	15	5	4	1	9	73	11	422

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	27	20	12	10	0	2	57	23	303
2019	Does not provide services to public	32	29	19	10	9	1	1	62	20	507
2018	Provides services to public	27	23	21	12	16	0	1	51	28	282
2018	Does not provide services to public	35	20	25	9	8	1	2	57	18	414
2017	Provides services to public	26	24	22	14	11	1	2	51	26	262
2017	Does not provide services to public	30	27	22	13	5	1	2	59	18	416

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	29	22	13	5	1	1	59	18	305
2019	Does not provide services to public	31	33	20	9	5	1	1	66	14	507
2018	Provides services to public	26	32	21	11	8	1	2	60	19	286
2018	Does not provide services to public	30	34	21	8	4	1	2	66	12	411
2017	Provides services to public	23	29	24	15	6	1	2	54	21	262
2017	Does not provide services to public	30	32	18	9	6	1	3	65	16	416

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	27	19	13	8	2	1	58	22	305
2019	Does not provide services to public	24	31	24	11	9	1	1	55	21	504
2018	Provides services to public	23	28	24	13	9	1	1	52	23	286
2018	Does not provide services to public	25	29	24	12	8	1	1	55	20	411
2017	Provides services to public	24	27	22	16	9	0	2	52	26	262
2017	Does not provide services to public	21	33	22	14	6	1	2	56	21	416

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	23	18	10	5	1	2	66	16	304
2019	Does not provide services to public	34	27	19	12	6	1	1	62	19	505
2018	Provides services to public	34	24	25	9	6	1	2	60	15	287
2018	Does not provide services to public	31	32	21	9	5	1	1	64	14	410
2017	Provides services to public	33	29	20	9	5	1	3	65	14	262
2017	Does not provide services to public	30	31	21	9	5	2	2	63	15	417

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	23	14	14	9	0	1	62	24	304
2019	Does not provide services to public	39	28	15	8	9	1	2	68	17	505

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	29	19	8	7	1	2	65	15	303
2019	Does not provide services to public	37	29	19	7	5	1	2	68	12	503
2018	Provides services to public	33	26	20	11	7	2	1	61	19	283
2018	Does not provide services to public	33	28	23	10	4	1	1	63	14	407
2017	Provides services to public	28	30	25	9	5	1	2	60	14	257
2017	Does not provide services to public	34	31	18	12	3	1	2	66	15	416

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	22	16	6	8	0	2	70	14	302
2019	Does not provide services to public	49	25	11	7	5	1	2	76	12	505
2018	Provides services to public	45	25	14	5	7	1	3	73	13	282
2018	Does not provide services to public	55	24	11	3	5	1	1	81	8	409
2017	Provides services to public	48	26	14	6	3	0	2	76	9	260
2017	Does not provide services to public	57	24	11	4	2	0	2	83	6	421

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	15	7	2	3	1	7	86	6	303
2019	Does not provide services to public	73	11	4	2	2	1	6	91	4	504
2018	Provides services to public	64	15	8	3	4	1	6	84	7	286
2018	Does not provide services to public	70	17	3	2	2	1	5	93	4	407

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	12	7	3	3	1	3	86	6	303
2019	Does not provide services to public	71	13	4	3	5	1	3	88	8	504
2018	Provides services to public	70	13	6	2	3	1	5	89	5	287
2018	Does not provide services to public	72	11	5	4	2	2	4	88	6	407
2017	Provides services to public	70	15	5	3	3	0	3	87	7	258
2017	Does not provide services to public	75	10	6	2	3	1	4	89	5	422

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	28	7	3	2	0	3	87	5	302
2019	Does not provide services to public	56	28	7	3	2	1	2	87	6	503
2018	Provides services to public	55	26	13	2	2	0	2	83	4	285
2018	Does not provide services to public	58	23	10	3	3	1	3	84	6	409
2017	Provides services to public	54	30	8	3	4	0	2	85	7	261
2017	Does not provide services to public	57	23	11	3	2	0	3	83	6	421

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	19	9	5	6	1	2	80	11	301
2019	Does not provide services to public	60	19	9	5	5	1	2	81	10	500
2018	Provides services to public	56	19	12	5	6	0	2	77	11	281
2018	Does not provide services to public	59	20	10	5	3	1	3	81	8	410
2017	Provides services to public	55	25	10	3	4	0	3	82	7	260
2017	Does not provide services to public	61	22	6	4	4	1	2	86	8	420

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	10	4	0	1	0	23	93	1	302
2019	Does not provide services to public	58	10	6	2	0	1	23	90	3	497
2018	Provides services to public	55	11	6	2	1	0	25	88	4	281
2018	Does not provide services to public	54	11	4	2	0	1	27	91	3	405
2017	Provides services to public	53	12	6	1	3	0	25	87	5	261
2017	Does not provide services to public	55	13	6	2	1	0	23	89	3	421

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	21	11	2	2	1	4	83	5	304
2019	Does not provide services to public	71	15	4	1	1	1	7	93	2	497
2018	Provides services to public	51	21	15	4	5	0	4	76	9	283
2018	Does not provide services to public	66	15	6	2	1	1	9	90	4	410
2017	Provides services to public	47	27	13	5	3	0	5	78	8	259
2017	Does not provide services to public	70	14	6	2	1	0	8	91	2	416

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	16	18	8	10	0	4	63	19	304
2019	Does not provide services to public	57	15	10	6	7	1	4	76	14	503
2018	Provides services to public	44	17	13	8	13	0	5	64	22	284
2018	Does not provide services to public	56	12	12	6	8	1	5	73	14	410
2017	Provides services to public	48	18	10	5	13	1	4	70	19	261
2017	Does not provide services to public	54	19	10	6	6	0	4	77	13	422

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	25	11	2	2	1	5	84	4	300
2019	Does not provide services to public	52	28	13	2	2	1	3	83	4	499
2018	Provides services to public	48	27	13	4	2	1	5	80	6	283
2018	Does not provide services to public	53	27	12	2	3	1	3	83	5	410
2017	Provides services to public	48	29	11	4	3	0	5	81	8	259
2017	Does not provide services to public	51	27	13	3	2	0	4	81	6	421

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	26	40	12	8	0	0	39	21	305
2019	Does not provide services to public	15	32	33	14	6	1	0	47	20	506
2018	Provides services to public	10	31	31	19	9	0	0	41	28	286
2018	Does not provide services to public	16	27	39	14	3	1	0	44	17	414
2017	Provides services to public	6	25	45	16	7	0	0	32	23	261
2017	Does not provide services to public	15	29	36	13	6	0	1	44	19	420

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	24	39	18	7	0	1	25	35	303
2019	Does not provide services to public	9	19	37	24	10	1	0	35	29	502
2018	Provides services to public	14	24	34	19	9	0	1	28	38	281
2018	Does not provide services to public	8	17	38	23	13	1	1	37	25	405
2017	Provides services to public	8	24	41	18	5	1	2	24	33	262
2017	Does not provide services to public	7	18	39	24	10	0	1	35	25	420

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	40	18	9	4	3	67	14	303
2019	Does not provide services to public	29	38	18	8	3	4	70	11	507
2018	Provides services to public	21	35	23	10	6	3	59	17	284
2018	Does not provide services to public	27	39	16	7	5	5	70	13	416
2017	Provides services to public	13	40	20	14	8	6	55	24	261
2017	Does not provide services to public	20	37	16	11	7	8	63	19	421

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	36	20	16	10	1	54	26	304
2019	Does not provide services to public	23	34	19	13	7	3	59	21	509
2018	Provides services to public	17	31	18	17	15	1	49	32	286
2018	Does not provide services to public	25	39	15	12	6	3	66	19	415
2017	Provides services to public	13	34	22	20	10	2	48	30	260
2017	Does not provide services to public	20	41	15	13	6	4	64	20	421

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	304
2019	Does not provide services to public	14	86	508
2017	Provides services to public	20	80	261
2017	Does not provide services to public	18	82	421
2014	Provides services to public	13	87	305
2014	Does not provide services to public	15	85	392

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	93	7	55
2019	Does not provide services to public	76	24	73
2017	Provides services to public	83	17	52
2017	Does not provide services to public	79	21	74
2014	Provides services to public	76	24	41
2014	Does not provide services to public	82	18	57

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	38	2	6	2	2	0	89	9	51
2019	Does not provide services to public	54	35	4	3	1	2	0	91	5	58
2017	Provides services to public	53	38	2	5	2	0	0	90	7	43
2017	Does not provide services to public	63	27	7	1	0	0	2	92	2	59
2014	Provides services to public	40	47	7	0	6	0	0	87	6	31
2014	Does not provide services to public	63	22	2	11	2	0	0	85	13	48

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	29	24	12	13	3	0	20	80	305
2019	Does not provide services to public	16	25	27	13	15	3	1	17	83	507
2018	Provides services to public	28	23	19	12	14	2	1	29	71	286
2018	Does not provide services to public	25	22	24	11	14	3	2	26	74	415
2017	Provides services to public	22	23	20	12	19	4	1	23	77	262
2017	Does not provide services to public	22	22	21	13	16	6	1	24	76	421

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	70	30	237
2019	Does not provide services to public	71	29	409

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	232
2019	Does not provide services to public	33	67	405
2018	Provides services to public	36	64	190
2018	Does not provide services to public	31	69	294

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	22	15	24	16	2	8	39	45	233
2019	Does not provide services to public	14	20	19	17	22	1	7	37	42	404
2018	Provides services to public	9	21	20	20	21	1	8	33	45	192
2018	Does not provide services to public	11	27	16	16	19	3	7	43	39	295
2017	Provides services to public	8	21	15	18	27	2	9	33	50	193
2017	Does not provide services to public	12	26	13	17	20	3	8	43	42	299

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	18	15	21	29	2	7	28	56	231
2019	Does not provide services to public	4	15	18	20	35	2	6	21	60	403
2018	Provides services to public	4	13	17	17	44	1	4	18	64	193
2018	Does not provide services to public	3	14	15	16	41	3	7	19	64	295
2017	Provides services to public	2	7	14	14	56	4	5	9	76	193
2017	Does not provide services to public	3	9	10	14	54	3	7	13	75	299

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	17	14	8	12	1	12	62	23	300
2019	Does not provide services to public	38	19	13	10	10	2	8	63	22	503
2018	Provides services to public	40	12	18	8	9	1	13	60	20	285
2018	Does not provide services to public	39	19	14	10	9	2	8	64	20	413

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment