2019 Public Service Employee Survey Results for Canadian Heritage

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	38	44	5	10	3	82	13	181754
2019	Canadian Heritage	48	42	3	6	1	89	7	1173
2017	Public Service	32	47	5	11	5	79	16	174344
2017	Canadian Heritage	42	45	4	7	2	87	9	1280
2014	Public Service	32	47	5	11	5	78	16	181951
2014	Canadian Heritage	35	50	5	8	2	85	10	1383
2011	Public Service	36	46	4	10	4	82	14	200936
2011	Canadian Heritage	47	39	5	7	1	86	8	1421
2008	Public Service	36	46	4	9	4	82	13	169250
2008	Canadian Heritage	52	38	2	6	1	91	7	1534

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	67	19	5	5	3	1	87	8	181425
2019	Canadian Heritage	61	27	4	5	2	0	89	7	1168
2017	Public Service	66	19	5	6	3	1	86	9	174221
2017	Canadian Heritage	55	31	7	5	2	0	86	7	1280
2014	Public Service	64	20	5	6	3	1	85	9	181861
2014	Canadian Heritage	52	30	6	9	3	0	82	12	1382
2011	Public Service	66	18	5	6	3	2	86	9	200811
2011	Canadian Heritage	56	26	6	9	2	0	83	11	1420
2008	Public Service	67	18	5	6	3	1	86	9	169106
2008	Canadian Heritage	56	28	6	8	2	1	84	10	1532

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	35	7	10	5	78	15	181461
2019	Canadian Heritage	52	34	6	6	1	87	8	1169
2017	Public Service	39	36	7	11	7	75	18	174178
2017	Canadian Heritage	50	37	6	6	2	86	8	1279
2014	Public Service	40	35	7	11	7	75	18	181828
2014	Canadian Heritage	44	39	8	7	3	83	10	1384
2011	Public Service	39	37	8	10	6	77	15	199738
2011	Canadian Heritage	47	37	7	7	3	84	9	1413

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	40	12	13	6	0	69	19	181032
2019	Canadian Heritage	37	41	11	7	2	1	79	10	1167
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Canadian Heritage	32	46	11	9	2	0	78	11	1221
2017	Public Service	26	40	12	14	8	0	66	23	174231
2017	Canadian Heritage	35	43	10	9	2	1	79	11	1280
2014	Public Service	24	39	12	16	9	0	63	25	181873
2014	Canadian Heritage	31	41	13	10	4	1	73	14	1382
2011	Public Service	27	41	12	12	6	1	69	19	200240
2011	Canadian Heritage	30	39	15	11	4	2	70	15	1412
2008	Public Service	25	42	13	13	7	1	68	20	168332
2008	Canadian Heritage	34	41	12	8	3	1	77	12	1523

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	35	9	7	3	81	10	180486
2019	Canadian Heritage	52	36	7	4	2	88	5	1165
2017	Public Service	44	37	8	7	3	82	10	173739
2017	Canadian Heritage	53	37	5	2	1	91	4	1276
2014	Public Service	42	38	9	7	3	80	11	181746
2014	Canadian Heritage	47	39	7	4	1	87	5	1382

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	31	10	8	5	0	0	77	13	181242
2019	Canadian Heritage	53	33	6	5	2	0	1	87	7	1167
2018	Public Service	42	33	11	8	5	0	0	76	13	161141
2018	Canadian Heritage	50	33	7	6	3	0	0	84	9	1221
2017	Public Service	41	33	10	9	6	0	1	74	15	174019
2017	Canadian Heritage	48	34	7	7	4	0	1	83	10	1277
2014	Public Service	36	34	12	10	7	0	1	71	16	181787
2014	Canadian Heritage	43	35	10	7	3	1	1	80	10	1385
2011	Public Service	38	36	11	9	6	0	1	75	14	200742
2011	Canadian Heritage	44	34	11	5	3	1	1	80	8	1419

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	37	39	12	7	5	76	12	181595
2019	Canadian Heritage	41	42	9	6	2	82	8	1172
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Canadian Heritage	39	43	9	7	3	81	10	1210
2017	Public Service	33	44	11	8	5	77	13	174203
2017	Canadian Heritage	36	45	9	7	3	82	10	1278
2014	Public Service	30	44	12	9	5	74	14	181850
2014	Canadian Heritage	30	46	12	7	4	77	11	1385
2011	Public Service	35	41	11	8	5	76	13	200583
2011	Canadian Heritage	34	41	12	7	5	75	13	1416
2008	Public Service	35	42	11	8	4	77	12	168072
2008	Canadian Heritage	38	40	11	8	3	78	11	1521

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	28	36	15	12	8	65	20	181492
2019	Canadian Heritage	37	40	11	8	3	77	12	1170
2018	Public Service	26	34	17	13	10	60	23	161141
2018	Canadian Heritage	36	38	13	9	4	74	13	1218
2017	Public Service	25	35	16	13	10	61	24	174142
2017	Canadian Heritage	35	38	13	9	5	73	14	1277
2014	Public Service	21	35	17	15	11	57	26	181788
2014	Canadian Heritage	30	39	15	11	4	69	15	1385
2011	Public Service	21	37	16	14	11	59	25	200784
2011	Canadian Heritage	30	40	15	10	5	70	15	1419

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	42	12	10	4	74	14	180719
2019	Canadian Heritage	34	45	11	7	3	79	10	1165
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Canadian Heritage	33	42	12	9	4	75	13	1220
2017	Public Service	29	42	12	11	5	72	16	174083
2017	Canadian Heritage	33	42	11	9	4	76	13	1277

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	44	38	10	5	3	0	82	8	180781
2019	Canadian Heritage	46	41	9	3	1	0	87	4	1165
2018	Public Service	43	40	9	5	2	0	84	7	161313
2018	Canadian Heritage	46	41	8	3	1	0	88	4	1225
2017	Public Service	40	40	10	6	4	0	81	9	173996
2017	Canadian Heritage	43	42	8	4	2	0	85	7	1277
2014	Public Service	38	40	12	6	4	1	79	10	181765
2014	Canadian Heritage	38	43	11	5	2	0	82	7	1385
2011	Public Service	37	42	11	6	3	1	80	9	200734
2011	Canadian Heritage	37	43	12	6	2	0	80	8	1421
2008	Public Service	42	39	10	5	3	1	82	8	168871
2008	Canadian Heritage	44	40	9	5	2	0	85	7	1525

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	14	10	8	68	18	181182
2019	Canadian Heritage	38	40	12	6	3	78	9	1166
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Canadian Heritage	38	39	11	7	4	78	12	1223
2017	Public Service	28	37	14	11	10	65	21	173998
2017	Canadian Heritage	36	40	11	7	5	76	13	1275

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	33	10	3	2	85	5	180371
2019	Canadian Heritage	53	35	7	4	1	88	5	1168
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Canadian Heritage	49	37	9	3	2	86	5	1211
2017	Public Service	52	35	9	3	2	87	5	173795
2017	Canadian Heritage	52	34	9	3	2	86	4	1274
2014	Public Service	59	29	8	2	2	88	4	181719
2014	Canadian Heritage	55	33	8	2	1	89	4	1384
2011	Public Service	58	31	7	2	1	89	4	200656
2011	Canadian Heritage	52	34	10	3	1	87	4	1416

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	37	14	11	7	0	68	18	180719
2019	Canadian Heritage	35	40	13	8	3	0	76	11	1166
2018	Public Service	27	38	14	12	9	0	65	21	160686
2018	Canadian Heritage	35	41	11	8	5	0	76	13	1218
2017	Public Service	28	39	13	12	8	0	67	20	173615
2017	Canadian Heritage	35	40	11	9	4	0	76	13	1274
2014	Public Service	21	40	14	14	10	0	62	25	181784
2014	Canadian Heritage	26	42	15	12	4	1	68	17	1384
2011	Public Service	28	39	13	12	8	0	68	20	200493
2011	Canadian Heritage	31	41	12	11	5	0	72	16	1417

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	33	15	9	7	68	16	181253
2019	Canadian Heritage	41	37	12	7	3	78	10	1167
2018	Public Service	31	34	16	10	8	66	18	160340
2018	Canadian Heritage	41	35	12	8	4	76	12	1218
2017	Public Service	32	35	15	11	8	67	18	173681
2017	Canadian Heritage	41	37	11	7	4	79	11	1275
2014	Public Service	27	36	16	12	9	63	21	181760
2014	Canadian Heritage	30	39	15	10	5	70	15	1382

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	39	13	9	5	0	0	72	14	179179
2019	Canadian Heritage	39	42	11	5	2	0	1	82	8	1155
2018	Public Service	30	37	15	11	7	0	0	67	18	160685
2018	Canadian Heritage	36	39	14	7	4	0	0	76	10	1221
2017	Public Service	31	38	14	10	6	0	0	69	17	173677
2017	Canadian Heritage	36	43	10	7	3	1	1	80	10	1274
2014	Public Service	28	38	16	11	7	0	0	66	18	181718
2014	Canadian Heritage	33	41	16	8	2	0	0	74	10	1381
2011	Public Service	34	40	13	8	4	1	0	75	12	199885
2011	Canadian Heritage	35	42	11	8	2	1	1	78	10	1413

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	38	10	5	3	81	8	181588
2019	Canadian Heritage	45	42	8	4	1	87	5	1174
2018	Public Service	40	39	11	6	3	80	9	161156
2018	Canadian Heritage	44	40	9	4	2	85	7	1223
2017	Public Service	40	40	11	6	3	80	9	173510
2017	Canadian Heritage	45	37	10	5	2	82	8	1274
2014	Public Service	39	40	11	6	4	79	9	181673
2014	Canadian Heritage	38	42	12	5	2	80	7	1382
2011	Public Service	41	41	9	6	3	82	9	200825
2011	Canadian Heritage	39	43	9	5	4	82	9	1418
2008	Public Service	41	42	8	6	3	84	8	168963
2008	Canadian Heritage	44	39	8	6	3	83	9	1527

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	39	32	17	7	4	1	71	12	180499
2019	Canadian Heritage	41	33	16	6	3	0	74	10	1166
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Canadian Heritage	42	30	16	8	4	0	71	12	1228
2017	Public Service	37	35	16	7	4	1	73	11	174272
2017	Canadian Heritage	38	37	14	6	4	0	76	10	1280
2014	Public Service	35	34	18	7	5	1	70	12	181779
2014	Canadian Heritage	37	38	15	7	3	0	76	10	1384
2011	Public Service	33	34	18	8	5	1	69	13	200574
2011	Canadian Heritage	32	37	18	8	4	1	70	12	1418
2008	Public Service	28	35	20	10	6	1	64	16	168835
2008	Canadian Heritage	25	39	19	10	6	0	64	16	1523

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	24	35	19	9	1	1	29	35	181388
2019	Canadian Heritage	9	26	37	19	7	0	1	27	35	1174
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Canadian Heritage	8	26	39	20	6	1	1	26	34	1221
2017	Public Service	11	24	35	17	9	1	3	27	37	173451
2017	Canadian Heritage	8	24	37	18	8	1	2	28	33	1273
2014	Public Service	12	28	36	16	7	1	2	23	40	181277
2014	Canadian Heritage	7	28	40	15	7	1	2	23	37	1379
2011	Public Service	12	27	34	16	7	1	2	24	40	199952
2011	Canadian Heritage	13	31	36	13	5	1	2	18	45	1416
2008	Public Service	12	29	35	16	6	1	2	23	41	168383
2008	Canadian Heritage	10	32	36	15	5	1	1	20	43	1524

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	18	27	24	16	2	2	42	30	180845
2019	Canadian Heritage	5	13	29	32	16	3	2	50	19	1169
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Canadian Heritage	5	15	33	29	14	3	2	46	20	1216
2017	Public Service	12	19	28	21	14	3	4	37	33	173005
2017	Canadian Heritage	5	13	27	28	19	5	4	51	19	1273
2014	Public Service	13	22	29	20	11	2	3	32	37	181116
2014	Canadian Heritage	6	17	31	27	12	3	3	42	24	1377
2011	Public Service	12	20	28	21	12	2	3	35	34	199740
2011	Canadian Heritage	11	23	34	17	9	3	3	27	36	1411
2008	Public Service	12	22	29	21	11	2	3	34	35	168088
2008	Canadian Heritage	8	18	32	24	12	3	3	39	27	1521

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	16	23	29	18	10	2	2	29	41	181013
2019	Canadian Heritage	16	27	34	12	8	1	2	21	45	1173
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Canadian Heritage	16	28	32	15	6	2	2	22	45	1216
2017	Public Service	17	23	29	15	9	2	4	26	43	173286
2017	Canadian Heritage	16	27	33	13	7	2	3	21	45	1275
2014	Public Service	21	25	27	14	7	2	3	23	48	181132
2014	Canadian Heritage	25	29	28	9	6	1	3	15	56	1378
2011	Public Service	18	24	28	15	8	2	4	25	45	199696
2011	Canadian Heritage	24	31	27	9	5	1	3	14	57	1416
2008	Public Service	17	24	30	17	8	2	3	25	43	168077
2008	Canadian Heritage	18	30	32	11	5	2	2	17	51	1524

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	7	15	31	28	16	1	2	46	22	180493
2019	Canadian Heritage	8	21	36	23	10	1	1	34	30	1169
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Canadian Heritage	8	22	36	23	9	1	1	33	31	1214
2017	Public Service	8	15	31	25	14	1	4	42	25	172593
2017	Canadian Heritage	10	20	35	21	11	1	2	33	31	1271
2014	Public Service	9	17	33	25	12	1	3	38	27	180699
2014	Canadian Heritage	8	23	38	21	8	1	2	29	32	1378
2011	Public Service	9	17	32	25	12	1	4	38	28	199449
2011	Canadian Heritage	13	23	36	17	7	1	3	25	38	1412
2008	Public Service	9	18	33	25	11	1	3	38	28	168000
2008	Canadian Heritage	9	26	37	19	6	1	1	26	36	1526

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	14	20	27	20	14	1	2	36	36	181066
2019	Canadian Heritage	14	25	27	19	11	1	3	31	41	1170
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Canadian Heritage	15	25	28	18	10	2	2	29	41	1215
2017	Public Service	17	22	27	17	12	2	4	30	41	173223
2017	Canadian Heritage	16	26	27	16	9	2	4	27	44	1272
2014	Public Service	21	25	27	15	9	1	3	24	48	181145
2014	Canadian Heritage	19	31	28	12	7	1	2	20	51	1378
2011	Public Service	18	24	28	16	9	1	3	27	44	199874
2011	Canadian Heritage	19	28	30	13	6	1	4	19	50	1415
2008	Public Service	16	24	28	18	10	1	3	29	42	168023
2008	Canadian Heritage	9	22	33	21	9	1	4	32	33	1524

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	12	18	26	22	16	3	3	41	32	180618
2019	Canadian Heritage	8	19	29	26	15	2	2	42	28	1169
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Canadian Heritage	8	22	28	25	12	3	2	39	31	1217
2017	Public Service	12	18	26	21	14	3	5	39	33	173264
2017	Canadian Heritage	8	20	26	23	15	4	5	41	30	1270
2014	Public Service	11	18	27	24	13	3	5	40	31	181040
2014	Canadian Heritage	8	20	30	24	12	2	4	39	29	1379
2011	Public Service	11	18	27	23	14	3	5	40	31	199570
2011	Canadian Heritage	12	23	32	19	7	2	4	28	38	1415
2008	Public Service	14	22	27	20	11	2	4	33	38	168198
2008	Canadian Heritage	13	25	31	16	7	3	4	25	42	1522

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	14	22	31	17	11	2	2	30	38	180911
2019	Canadian Heritage	12	26	36	15	8	1	2	24	39	1168
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Canadian Heritage	13	24	36	15	8	3	1	24	38	1222
2017	Public Service	16	22	31	15	9	3	4	26	41	173340
2017	Canadian Heritage	14	25	31	15	9	3	3	25	42	1273
2014	Public Service	18	24	31	14	8	2	3	23	44	181146
2014	Canadian Heritage	16	26	34	13	6	2	2	20	44	1378

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	19	33	23	13	1	1	37	30	181282
2019	Canadian Heritage	8	19	36	23	12	1	1	36	28	1173

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	70	15	6	4	2	0	3	88	6	181428
2019	Canadian Heritage	73	18	4	3	1	0	1	92	4	1172
2017	Public Service	68	16	6	4	2	0	4	88	6	174193
2017	Canadian Heritage	70	23	4	2	1	0	1	93	3	1277
2014	Public Service	70	15	5	4	3	0	3	88	6	181584
2014	Canadian Heritage	70	22	3	3	1	0	0	93	4	1381
2011	Public Service	68	15	5	4	3	0	4	87	7	200015
2011	Canadian Heritage	71	21	4	2	1	0	1	92	4	1416
2008	Public Service	66	14	5	4	4	1	7	86	9	167148
2008	Canadian Heritage	72	18	4	4	2	0	1	90	6	1514

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	30	16	10	7	5	3	64	19	181323
2019	Canadian Heritage	35	31	13	7	5	5	5	73	13	1171
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Canadian Heritage	27	36	13	8	5	6	4	71	15	1224
2017	Public Service	26	31	16	11	9	5	4	62	21	174143
2017	Canadian Heritage	31	31	13	7	6	6	5	70	15	1274
2014	Public Service	28	32	15	10	8	4	3	64	20	181579
2014	Canadian Heritage	31	32	14	9	5	4	5	69	15	1381

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	29	9	9	6	1	75	16	181181
2019	Canadian Heritage	54	30	6	7	3	0	84	10	1167
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Canadian Heritage	51	33	5	6	4	0	84	10	1225
2017	Public Service	41	30	10	10	8	1	73	17	174130
2017	Canadian Heritage	53	29	7	6	4	1	82	10	1275
2014	Public Service	41	30	10	10	7	1	73	18	181550
2014	Canadian Heritage	49	31	10	6	3	1	81	9	1380

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	49	33	8	7	3	82	11	181129
2019	Canadian Heritage	59	29	5	5	1	88	7	1168
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Canadian Heritage	57	33	6	4	1	89	5	1221
2017	Public Service	41	38	9	8	4	80	12	173904
2017	Canadian Heritage	51	35	7	4	2	87	7	1274
2014	Public Service	39	40	9	8	3	80	11	181417
2014	Canadian Heritage	48	38	8	4	2	86	6	1381

Question 23. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	36	12	5	3	1	79	8	181393
2019	Canadian Heritage	52	34	8	4	1	1	87	5	1171
2018	Public Service	37	40	13	5	3	1	77	9	161015
2018	Canadian Heritage	48	40	7	4	1	1	88	5	1222

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	27	15	5	3	1	4	75	9	181574
2019	Canadian Heritage	53	28	10	4	2	1	3	84	6	1173

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	31	13	8	5	1	1	74	14	181505
2019	Canadian Heritage	45	33	10	8	2	1	1	80	10	1171
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Canadian Heritage	44	34	11	7	4	0	1	78	11	1222
2017	Public Service	37	35	12	9	6	1	0	73	15	174253
2017	Canadian Heritage	44	36	10	7	3	1	0	81	10	1278
2014	Public Service	36	36	12	9	6	1	0	72	15	181472
2014	Canadian Heritage	41	37	12	6	3	0	1	79	9	1380
2011	Public Service	33	37	13	10	7	1	0	70	17	199910
2011	Canadian Heritage	39	36	11	8	4	1	0	76	12	1411
2008	Public Service	31	36	13	11	9	1	1	67	20	166756
2008	Canadian Heritage	37	34	12	10	6	1	1	72	16	1512

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	49	27	11	6	4	2	1	78	10	181318
2019	Canadian Heritage	54	28	9	6	2	1	1	83	8	1169
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Canadian Heritage	52	30	8	4	3	2	1	85	7	1220
2017	Public Service	44	31	11	6	5	2	1	77	12	174211
2017	Canadian Heritage	52	31	9	4	2	2	0	85	6	1276
2014	Public Service	42	31	12	7	5	2	1	75	12	181447
2014	Canadian Heritage	47	32	12	3	2	2	1	82	5	1381
2011	Public Service	40	32	13	8	5	2	1	74	13	199843
2011	Canadian Heritage	46	31	11	5	3	3	0	80	9	1414
2008	Public Service	38	31	12	8	7	3	1	72	15	166751
2008	Canadian Heritage	44	32	10	6	5	2	0	78	11	1511

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	46	31	10	7	5	1	0	77	12	180879
2019	Canadian Heritage	50	32	8	6	2	0	1	84	8	1172
2018	Public Service	42	32	11	8	5	1	0	75	14	160177
2018	Canadian Heritage	48	34	8	5	4	1	1	83	9	1216
2017	Public Service	42	33	10	8	5	1	0	76	14	174142
2017	Canadian Heritage	48	37	7	5	3	0	0	85	8	1279
2014	Public Service	40	34	11	9	6	1	0	75	15	181437
2014	Canadian Heritage	47	34	11	5	2	0	1	81	7	1380
2011	Public Service	38	35	11	10	6	1	0	73	16	199709
2011	Canadian Heritage	42	36	11	7	3	1	0	79	10	1412
2008	Public Service	36	34	11	10	8	1	0	71	18	166684
2008	Canadian Heritage	43	33	11	8	5	1	0	76	13	1512

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	80	10	4	1	2	3	93	3	180870
2019	Canadian Heritage	85	11	2	1	1	0	97	2	1167
2017	Public Service	78	12	4	2	2	3	93	3	173995
2017	Canadian Heritage	82	14	1	1	1	0	97	2	1276
2014	Public Service	77	12	4	2	2	3	93	4	181405
2014	Canadian Heritage	80	15	2	1	1	1	96	2	1381
2011	Public Service	77	12	4	2	2	3	92	4	199764
2011	Canadian Heritage	82	13	2	2	1	1	96	2	1415
2008	Public Service	78	8	3	2	3	6	92	5	166455
2008	Canadian Heritage	84	11	2	2	2	1	95	3	1508

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	57	20	8	4	5	2	4	82	10	181432
2019	Canadian Heritage	65	20	5	4	2	1	2	88	7	1171
2017	Public Service	50	23	8	5	6	3	6	80	12	173965
2017	Canadian Heritage	54	25	7	5	3	2	3	84	9	1277
2014	Public Service	47	23	9	5	6	3	6	78	13	181389
2014	Canadian Heritage	47	26	8	5	4	3	7	81	10	1380
2011	Public Service	44	26	9	7	8	2	4	75	15	200634
2011	Canadian Heritage	43	29	8	7	4	4	5	79	12	1417

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	59	23	9	3	4	1	83	8	181710
2019	Canadian Heritage	67	20	7	3	2	1	88	5	1174
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Canadian Heritage	62	25	6	3	3	1	88	6	1221
2017	Public Service	53	25	10	4	5	2	80	9	174119
2017	Canadian Heritage	60	24	8	3	3	1	85	6	1278

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	51	28	10	6	5	0	79	11	181662
2019	Canadian Heritage	56	28	8	6	2	0	84	8	1170
2018	Public Service	47	28	11	7	6	0	75	13	160605
2018	Canadian Heritage	53	28	9	6	4	0	81	10	1223
2017	Public Service	49	27	10	7	6	0	77	12	173871
2017	Canadian Heritage	57	26	9	5	4	0	83	9	1279
2014	Public Service	46	30	11	7	6	0	77	13	181293
2014	Canadian Heritage	49	32	10	5	3	1	82	8	1380

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	45	14	12	4	2	2	68	17	41266
2019	Canadian Heritage	24	52	11	10	1	1	2	78	10	362

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	31	15	8	7	6	0	68	16	181333
2019	Canadian Heritage	33	40	12	6	2	7	0	78	8	1163
2018	Public Service	28	31	17	9	8	6	0	63	19	161481
2018	Canadian Heritage	35	38	13	5	2	7	0	78	8	1223
2017	Public Service	27	32	16	10	8	7	0	64	19	174230
2017	Canadian Heritage	31	38	14	6	4	7	0	74	11	1277
2014	Public Service	24	32	17	10	8	8	0	62	20	181131
2014	Canadian Heritage	25	38	18	8	3	7	0	69	11	1377
2011	Public Service	22	31	19	11	9	7	1	58	22	199170
2011	Canadian Heritage	24	33	20	9	5	8	0	63	15	1405

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	31	17	12	9	3	62	21	180978
2019	Canadian Heritage	30	41	17	8	3	2	72	11	1160
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Canadian Heritage	31	41	16	7	3	2	73	10	1223
2017	Public Service	24	31	17	13	11	3	57	25	174174
2017	Canadian Heritage	27	39	17	8	5	3	68	14	1278
2014	Public Service	21	31	19	15	12	3	53	27	181126
2014	Canadian Heritage	23	38	21	10	4	3	63	15	1377
2011	Public Service	19	31	19	14	13	3	52	28	199021
2011	Canadian Heritage	18	33	24	14	8	3	53	23	1404
2008	Public Service	21	33	18	14	12	3	55	27	165557
2008	Canadian Heritage	25	39	18	9	6	3	66	16	1497

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	30	20	15	10	5	53	26	180782
2019	Canadian Heritage	22	39	20	9	4	7	65	14	1157
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Canadian Heritage	21	40	20	9	3	6	66	13	1220
2017	Public Service	17	29	20	17	12	6	49	31	174040
2017	Canadian Heritage	18	39	21	11	5	7	61	17	1277
2014	Public Service	14	28	21	18	13	5	45	33	181064
2014	Canadian Heritage	16	36	24	12	5	7	55	19	1378
2011	Public Service	11	31	21	19	12	6	45	33	198979
2011	Canadian Heritage	11	34	26	17	6	7	48	24	1402
2008	Public Service	11	31	20	20	13	6	44	35	165317
2008	Canadian Heritage	14	39	23	13	5	7	56	19	1492

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	19	31	18	17	12	3	52	29	181112
2019	Canadian Heritage	21	40	18	13	5	3	63	18	1164
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Canadian Heritage	20	42	16	14	5	3	65	19	1224
2017	Public Service	17	31	17	17	14	3	50	32	173985
2017	Canadian Heritage	21	41	17	12	6	3	64	18	1277
2014	Public Service	14	31	18	19	14	3	47	34	181026
2014	Canadian Heritage	19	40	18	13	6	4	61	20	1375
2011	Public Service	13	33	18	20	14	3	48	34	198810
2011	Canadian Heritage	16	39	18	18	7	2	56	25	1402
2008	Public Service	14	36	16	20	12	2	51	33	165141
2008	Canadian Heritage	18	39	18	15	7	2	59	23	1492

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	40	20	12	6	5	13	3	72	14	181690
2019	Canadian Heritage	66	24	7	1	1	2	0	92	2	1172

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	27	42	17	9	4	1	70	13	181538
2019	Canadian Heritage	30	48	14	6	1	1	78	7	1172
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Canadian Heritage	30	49	12	6	1	1	80	7	1225
2017	Public Service	25	41	17	10	6	1	67	16	173974
2017	Canadian Heritage	31	45	13	8	2	1	77	10	1276
2014	Public Service	24	40	18	10	6	2	65	16	181189
2014	Canadian Heritage	30	44	16	7	2	2	75	9	1378
2011	Public Service	24	42	17	10	6	2	67	16	199395
2011	Canadian Heritage	22	44	18	11	4	2	67	15	1406

Question 40. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	15	33	21	18	10	3	0	50	29	180810
2019	Canadian Heritage	17	41	20	14	4	3	0	60	19	1162

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	14	9	5	2	1	71	15	181324
2019	Canadian Heritage	43	37	10	5	3	1	1	82	8	1172
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Canadian Heritage	46	37	7	5	3	2	1	85	8	1224
2017	Public Service	35	37	12	8	5	3	1	74	14	173795
2017	Canadian Heritage	45	36	8	6	2	2	0	84	8	1277
2014	Public Service	36	37	11	7	4	3	1	77	12	181015
2014	Canadian Heritage	46	38	6	4	3	2	1	87	7	1377
2011	Public Service	35	36	12	8	5	4	1	74	14	199168
2011	Canadian Heritage	46	34	9	5	3	2	1	83	8	1404
2008	Public Service	31	36	12	10	7	4	1	70	17	165770
2008	Canadian Heritage	45	35	8	6	3	2	1	83	9	1501

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	18	7	5	1	69	12	181009
2019	Canadian Heritage	45	36	12	3	1	1	83	5	1166
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Canadian Heritage	44	40	11	3	1	1	85	4	1214

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	24	19	13	13	8	2	50	29	181309
2019	Canadian Heritage	20	25	20	12	8	11	4	53	24	1168
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Canadian Heritage	20	25	20	12	9	12	2	53	24	1223
2017	Public Service	18	25	17	14	14	9	3	48	32	173820
2017	Canadian Heritage	17	21	20	12	11	14	5	47	28	1274
2014	Public Service	16	24	18	16	15	9	2	45	35	180995
2014	Canadian Heritage	15	22	21	14	11	14	4	45	30	1376
2011	Public Service	15	23	18	16	15	11	3	44	35	199244
2011	Canadian Heritage	14	20	20	14	11	16	5	44	31	1405

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	32	17	14	11	2	0	57	25	181262
2019	Canadian Heritage	26	37	16	13	6	3	0	64	19	1165
2018	Public Service	20	32	18	15	12	2	0	53	28	161004
2018	Canadian Heritage	24	40	18	11	5	2	0	65	17	1224
2017	Public Service	22	32	16	14	11	3	0	57	27	173983
2017	Canadian Heritage	29	39	14	9	4	5	1	71	14	1276
2014	Public Service	19	31	17	16	13	3	1	52	30	180900
2014	Canadian Heritage	23	39	18	11	5	2	1	65	17	1375
2011	Public Service	21	33	17	15	12	2	0	55	27	200253
2011	Canadian Heritage	22	37	18	13	7	3	1	61	20	1411
2008	Public Service	19	35	17	15	11	2	0	56	27	168004
2008	Canadian Heritage	26	39	17	10	4	3	0	68	15	1521

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	22	28	15	14	16	2	2	52	32	181671
2019	Canadian Heritage	22	30	17	15	12	3	2	55	28	1170
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Canadian Heritage	23	30	17	16	10	2	2	55	27	1225
2017	Public Service	19	27	15	16	18	3	3	48	36	174011
2017	Canadian Heritage	20	30	15	17	11	4	3	54	30	1276
2014	Public Service	16	25	15	18	22	2	2	42	42	180943
2014	Canadian Heritage	15	27	18	20	14	3	3	45	37	1376
2011	Public Service	15	27	15	18	21	2	2	44	40	200219
2011	Canadian Heritage	15	28	20	18	15	2	2	45	34	1412
2008	Public Service	17	32	14	16	17	2	2	51	35	167751
2008	Canadian Heritage	19	35	13	16	12	2	2	57	29	1522

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	51	24	13	5	3	1	4	78	9	181398
2019	Canadian Heritage	55	23	12	4	3	0	3	81	7	1170

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	56	11	7	4	5	2	14	79	12	181293
2019	Canadian Heritage	65	9	6	3	3	1	13	86	7	1170

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	44	24	16	7	5	2	4	71	12	181082
2019	Canadian Heritage	55	22	13	3	3	1	4	80	6	1171

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	41	21	16	8	6	3	4	67	16	180682
2019	Canadian Heritage	48	19	14	6	4	3	5	73	11	1165

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	17	13	9	9	3	5	65	20	180933
2019	Canadian Heritage	55	12	8	7	6	2	9	76	15	1162

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	65	15	8	3	2	2	5	86	6	180964
2019	Canadian Heritage	71	11	6	3	2	1	5	89	5	1167

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	72	9	5	2	3	4	4	88	6	180710
2019	Canadian Heritage	77	8	3	2	2	3	5	92	4	1169

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	75	7	4	1	2	2	9	92	4	180694
2019	Canadian Heritage	81	5	1	1	1	1	10	96	2	1161

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	40	19	10	6	4	0	63	17	181429
2019	Canadian Heritage	23	47	16	7	2	4	0	74	9	1169
2018	Public Service	20	35	22	11	8	3	0	57	20	161226
2018	Canadian Heritage	27	42	18	6	3	3	0	71	10	1224
2017	Public Service	20	35	21	12	8	4	1	58	21	174027
2017	Canadian Heritage	25	42	19	6	3	4	0	70	10	1272

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	36	38	13	7	4	2	75	11	180695
2019	Canadian Heritage	44	40	9	5	1	1	85	6	1164
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Canadian Heritage	46	39	7	4	1	2	87	6	1219
2017	Public Service	37	40	12	6	3	2	78	9	173976
2017	Canadian Heritage	43	43	8	4	1	1	87	5	1276
2014	Public Service	38	37	13	6	3	3	78	9	180874
2014	Canadian Heritage	42	40	11	3	1	2	84	5	1374
2011	Public Service	31	39	16	7	5	3	72	12	198890
2011	Canadian Heritage	34	41	12	5	3	3	79	9	1402

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	34	13	4	3	3	0	79	7	180863
2019	Canadian Heritage	49	36	9	2	1	2	0	87	3	1168
2018	Public Service	40	36	14	4	3	3	0	78	7	160822
2018	Canadian Heritage	46	38	8	4	1	3	0	86	5	1217
2017	Public Service	37	35	15	4	3	4	1	76	8	173916
2017	Canadian Heritage	42	37	11	3	2	5	0	84	5	1275
2014	Public Service	40	35	14	4	3	4	1	79	7	180799
2014	Canadian Heritage	41	38	12	2	1	5	0	83	3	1374

Question 50. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	48	34	9	5	4	0	82	9	181342
2019	Canadian Heritage	58	33	6	2	1	0	91	3	1169
2018	Public Service	44	36	10	5	4	0	81	9	160659
2018	Canadian Heritage	56	34	6	2	1	0	90	3	1219
2017	Public Service	43	37	10	6	4	0	80	10	174074
2017	Canadian Heritage	52	37	6	2	2	0	90	4	1279
2014	Public Service	42	37	11	6	4	0	79	10	180763
2014	Canadian Heritage	48	40	8	2	1	0	89	3	1370
2011	Public Service	37	39	12	7	5	0	76	12	198622
2011	Canadian Heritage	40	42	11	4	2	1	83	6	1400
2008	Public Service	33	40	12	8	5	0	74	13	165113
2008	Canadian Heritage	43	41	9	5	2	0	84	7	1492

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	39	31	15	8	6	1	70	15	181212
2019	Canadian Heritage	57	30	9	2	2	0	87	4	1167
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Canadian Heritage	56	31	9	3	2	0	86	5	1217
2017	Public Service	33	32	16	9	8	1	66	17	173925
2017	Canadian Heritage	51	32	10	3	3	1	84	6	1271
2014	Public Service	28	35	17	11	8	1	63	19	180897
2014	Canadian Heritage	39	40	14	4	1	1	80	6	1374
2011	Public Service	28	35	18	10	7	1	64	17	198741
2011	Canadian Heritage	31	39	18	8	3	1	70	12	1399

Question 52. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	37	34	14	9	6	0	71	15	180546
2019	Canadian Heritage	53	33	8	4	2	0	86	5	1160
2018	Public Service	33	34	16	10	7	0	68	16	160146
2018	Canadian Heritage	50	35	9	4	2	0	86	5	1219
2017	Public Service	32	35	15	10	7	0	68	17	173991
2017	Canadian Heritage	47	36	9	4	2	0	84	6	1278
2014	Public Service	27	36	17	12	7	0	64	20	180844
2014	Canadian Heritage	38	43	12	5	2	1	81	6	1372
2011	Public Service	27	38	17	11	7	0	65	18	198568
2011	Canadian Heritage	28	43	17	8	3	0	72	11	1402
2008	Public Service	28	40	14	11	6	0	68	18	164994
2008	Canadian Heritage	41	38	11	6	3	0	80	9	1493

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	25	18	11	8	3	1	61	20	181559
2019	Canadian Heritage	51	24	11	7	3	3	0	78	10	1172
2018	Public Service	31	25	19	12	9	3	0	59	22	161050
2018	Canadian Heritage	50	25	13	6	3	2	0	77	10	1221
2017	Public Service	30	26	18	11	9	4	1	59	22	173970
2017	Canadian Heritage	43	27	14	7	4	5	0	73	12	1271
2014	Public Service	28	26	19	13	10	4	1	57	24	180861
2014	Canadian Heritage	39	29	17	8	4	4	1	70	12	1373
2011	Public Service	29	27	17	12	10	5	1	59	23	198679
2011	Canadian Heritage	34	28	16	11	6	4	1	65	18	1400
2008	Public Service	27	29	17	13	9	5	1	60	23	164965
2008	Canadian Heritage	38	26	15	10	5	5	1	68	16	1491

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Public Service	27	38	35	181906
2019	Canadian Heritage	36	33	32	1174
2018	Public Service	27	39	35	161647
2018	Canadian Heritage	34	37	29	1226
2017	Public Service	26	40	34	174196
2017	Canadian Heritage	34	36	30	1278
2014	Public Service	26	40	34	180859
2014	Canadian Heritage	34	33	33	1371
2011	Public Service	27	42	31	198979
2011	Canadian Heritage	39	33	29	1399

Question 55. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Public Service	15	33	29	6	12	6	49800
2019	Canadian Heritage	15	34	30	3	12	6	411
2018	Public Service	17	33	30	6	8	6	43390
2018	Canadian Heritage	14	36	28	4	10	8	407
2017	Public Service	18	30	29	6	10	6	45785
2017	Canadian Heritage	11	29	31	5	15	10	429
2014	Public Service	18	32	30	10	9999	11	47681
2014	Canadian Heritage	13	35	35	6	9999	12	462
2011	Public Service	19	32	31	8	9999	10	53795
2011	Canadian Heritage	17	31	39	5	9999	8	538

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	46	9	6	2	1	2	82	8	181117
2019	Canadian Heritage	32	45	9	8	2	1	3	80	10	1164

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	53	27	9	3	2	5	2	86	5	181080
2019	Canadian Heritage	55	26	7	2	1	5	4	89	3	1161

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	181483
2019	Canadian Heritage	11	89	1172
2018	Public Service	15	85	161503
2018	Canadian Heritage	10	90	1226

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	51	49	23324
2019	Canadian Heritage	50	50	130
2018	Public Service	51	49	22721
2018	Canadian Heritage	47	53	122

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	60	40	23324
2019	Canadian Heritage	60	40	130
2018	Public Service	62	38	22735
2018	Canadian Heritage	68	32	122

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	23324
2019	Canadian Heritage	7	93	130
2018	Public Service	8	92	22696
2018	Canadian Heritage	4	96	122

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	23324
2019	Canadian Heritage	0	100	130
2018	Public Service	5	95	22696
2018	Canadian Heritage	0	100	122

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	23324
2018	Public Service	6	94	22696

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	23324
2019	Canadian Heritage	6	94	130
2018	Public Service	10	90	22712

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	23324
2019	Canadian Heritage	4	96	130
2018	Public Service	4	96	22694

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	39	61	23086
2019	Canadian Heritage	39	61	128
2018	Public Service	40	60	22709
2018	Canadian Heritage	33	67	122

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	39	61	23086
2019	Canadian Heritage	38	62	128
2018	Public Service	40	60	22697
2018	Canadian Heritage	40	60	122

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	47	53	23086
2019	Canadian Heritage	39	61	128
2018	Public Service	46	54	22698
2018	Canadian Heritage	45	55	122

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	42	58	23086
2019	Canadian Heritage	41	59	128
2018	Public Service	41	59	22706
2018	Canadian Heritage	37	63	122

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	31	69	23086
2019	Canadian Heritage	23	77	128
2018	Public Service	33	67	22690
2018	Canadian Heritage	25	75	122

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	55	45	23086
2019	Canadian Heritage	56	44	128
2018	Public Service	56	44	22722
2018	Canadian Heritage	64	36	122

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	36	64	23086
2019	Canadian Heritage	33	67	128
2018	Public Service	36	64	22699
2018	Canadian Heritage	28	72	122

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	23086
2019	Canadian Heritage	0	100	128
2018	Public Service	2	98	22678

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	23086
2018	Public Service	10	90	22693
2018	Canadian Heritage	6	94	122

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	23086
2019	Canadian Heritage	8	92	128
2018	Public Service	13	87	22689
2018	Canadian Heritage	4	96	122

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	49	51	23086
2019	Canadian Heritage	42	58	128
2018	Public Service	48	52	22704
2018	Canadian Heritage	39	61	122

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	23086
2019	Canadian Heritage	27	73	128
2018	Public Service	27	73	22702
2018	Canadian Heritage	17	83	122

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	23086
2019	Canadian Heritage	14	86	128
2018	Public Service	15	85	22687
2018	Canadian Heritage	17	83	122

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	52	48	22957
2019	Canadian Heritage	57	43	127
2018	Public Service	51	49	22718
2018	Canadian Heritage	53	47	122

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	27	73	22957
2019	Canadian Heritage	29	71	127
2018	Public Service	27	73	22701
2018	Canadian Heritage	32	68	122

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	22957
2019	Canadian Heritage	10	90	127
2018	Public Service	8	92	22688
2018	Canadian Heritage	10	90	122

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	21	79	22957
2019	Canadian Heritage	15	85	127
2018	Public Service	20	80	22699
2018	Canadian Heritage	12	88	122

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	22957
2019	Canadian Heritage	7	93	127
2018	Public Service	10	90	22689
2018	Canadian Heritage	9	91	122

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	22957
2019	Canadian Heritage	5	95	127
2018	Public Service	7	93	22692

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	22957
2019	Canadian Heritage	14	86	127
2018	Public Service	14	86	22692
2018	Canadian Heritage	16	84	122

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	22957
2019	Canadian Heritage	19	81	127
2018	Public Service	11	89	22688
2018	Canadian Heritage	16	84	122

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	22957
2019	Canadian Heritage	23	77	127
2018	Public Service	27	73	22709
2018	Canadian Heritage	24	76	122

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	21361
2019	Canadian Heritage	14	86	119
2018	Public Service	11	89	21200
2018	Canadian Heritage	10	90	120

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	20	80	21361
2019	Canadian Heritage	18	82	119
2018	Public Service	19	81	21197
2018	Canadian Heritage	16	84	120

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Canadian Heritage	10	90	119
2018	Public Service	10	90	21191
2018	Canadian Heritage	11	89	120

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	21361
2019	Canadian Heritage	7	93	119
2018	Public Service	7	93	21189
2018	Canadian Heritage	4	96	120

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Canadian Heritage	9	91	119
2018	Public Service	10	90	21189
2018	Canadian Heritage	7	93	120

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	21361
2019	Canadian Heritage	16	84	119
2018	Public Service	9	91	21189
2018	Canadian Heritage	9	91	120

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Canadian Heritage	10	90	119
2018	Public Service	10	90	21188
2018	Canadian Heritage	15	85	120

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	21361
2019	Canadian Heritage	9	91	119
2018	Public Service	11	89	21193
2018	Canadian Heritage	8	92	120

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	13	87	21361
2019	Canadian Heritage	13	87	119
2018	Public Service	12	88	21192
2018	Canadian Heritage	11	89	120

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	32	68	21361
2019	Canadian Heritage	29	71	119
2018	Public Service	30	70	21199
2018	Canadian Heritage	26	74	120

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Canadian Heritage	12	88	119
2018	Public Service	9	91	21189
2018	Canadian Heritage	11	89	120

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	48	52	21361
2019	Canadian Heritage	49	51	119
2018	Public Service	47	53	21214
2018	Canadian Heritage	44	56	120

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	21361
2018	Public Service	2	98	21187
2018	Canadian Heritage	3	97	120

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	56	44	21361
2019	Canadian Heritage	50	50	119
2018	Public Service	56	44	21220
2018	Canadian Heritage	45	55	120

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	21361
2018	Public Service	4	96	21191
2018	Canadian Heritage	6	94	120

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	13	87	21361
2019	Canadian Heritage	8	92	119
2018	Public Service	13	87	21192
2018	Canadian Heritage	13	87	120

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	18	82	181223
2019	Canadian Heritage	12	88	1168

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	18	17	19	8	8	23	7	51	22	181570
2019	Canadian Heritage	18	17	18	6	4	30	8	55	16	1171
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Canadian Heritage	16	15	18	6	3	35	7	54	15	1220
2017	Public Service	16	18	19	7	8	24	7	50	22	174189
2017	Canadian Heritage	13	17	16	5	4	35	9	54	17	1277
2014	Public Service	16	19	20	7	7	24	7	50	22	180780
2014	Canadian Heritage	14	16	17	5	5	34	9	53	17	1370

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	30	16	7	5	8	1	69	13	181533
2019	Canadian Heritage	38	34	14	4	2	7	1	78	7	1172
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Canadian Heritage	33	35	14	4	1	10	1	77	6	1222
2017	Public Service	28	31	17	7	6	9	1	66	15	173958
2017	Canadian Heritage	29	34	16	4	3	13	1	73	9	1275
2014	Public Service	26	30	19	7	6	11	1	64	14	180720
2014	Canadian Heritage	28	31	19	4	3	15	1	70	8	1370
2011	Public Service	31	36	16	7	4	6	0	72	12	198422
2011	Canadian Heritage	30	36	16	6	2	10	0	73	9	1399

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	181371
2019	Canadian Heritage	6	94	1171
2018	Public Service	8	92	161188
2018	Canadian Heritage	5	95	1219

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	38	62	12977
2019	Canadian Heritage	40	60	75
2018	Public Service	36	64	11806
2018	Canadian Heritage	33	67	67

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	76	24	12977
2019	Canadian Heritage	73	27	75
2018	Public Service	77	23	11826
2018	Canadian Heritage	86	14	67

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	12977
2018	Public Service	4	96	11797

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	12977
2019	Canadian Heritage	0	100	75
2018	Public Service	4	96	11797
2018	Canadian Heritage	0	100	67

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	12977
2018	Public Service	7	93	11798

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12977
2019	Canadian Heritage	0	100	75
2018	Public Service	9	91	11802

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12977
2019	Canadian Heritage	7	93	75
2018	Public Service	8	92	11798
2018	Canadian Heritage	9	91	67

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	12755
2019	Canadian Heritage	28	72	71
2018	Public Service	25	75	11790
2018	Canadian Heritage	22	78	66

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	20	80	12755
2019	Canadian Heritage	11	89	71
2018	Public Service	20	80	11790
2018	Canadian Heritage	17	83	66

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	12755
2019	Canadian Heritage	15	85	71
2018	Public Service	15	85	11786
2018	Canadian Heritage	17	83	66

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	12755
2018	Public Service	6	94	11784

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12755
2019	Canadian Heritage	37	63	71
2018	Public Service	26	74	11787
2018	Canadian Heritage	36	64	66

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12755
2019	Canadian Heritage	20	80	71
2018	Public Service	29	71	11792
2018	Canadian Heritage	19	81	66

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	12755
2018	Public Service	4	96	11783
2018	Canadian Heritage	0	100	66

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	12755
2018	Public Service	2	98	11782
2018	Canadian Heritage	0	100	66

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	12755
2018	Public Service	8	92	11785

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	15	85	12755
2019	Canadian Heritage	11	89	71
2018	Public Service	15	85	11787
2018	Canadian Heritage	9	91	66

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	1	99	12755
2019	Canadian Heritage	0	100	71
2018	Public Service	1	99	11782

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	17	83	12755
2019	Canadian Heritage	17	83	71
2018	Public Service	17	83	11791
2018	Canadian Heritage	17	83	66

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2019	Public Service	100	12755
2019	Canadian Heritage	100	71
2018	Public Service	100	11783
2018	Canadian Heritage	100	66

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	18	82	12755
2019	Canadian Heritage	15	85	71
2018	Public Service	19	81	11797
2018	Canadian Heritage	17	83	66

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12647
2019	Canadian Heritage	34	66	71
2018	Public Service	29	71	11822
2018	Canadian Heritage	35	65	67

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	12647
2019	Canadian Heritage	8	92	71
2018	Public Service	15	85	11810
2018	Canadian Heritage	21	79	67

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	12647
2019	Canadian Heritage	9	91	71
2018	Public Service	5	95	11809

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	17	83	12647
2019	Canadian Heritage	11	89	71
2018	Public Service	17	83	11817
2018	Canadian Heritage	11	89	67

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	12647
2019	Canadian Heritage	10	90	71
2018	Public Service	4	96	11805

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	12647
2018	Public Service	6	94	11807

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12647
2018	Public Service	9	91	11806
2018	Canadian Heritage	13	87	67

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12647
2019	Canadian Heritage	7	93	71
2018	Public Service	9	91	11808
2018	Canadian Heritage	12	88	67

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	49	51	12647
2019	Canadian Heritage	51	49	71
2018	Public Service	49	51	11821
2018	Canadian Heritage	42	58	67

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	11129
2018	Public Service	5	95	11053

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	15	85	11129
2018	Public Service	13	87	11052
2018	Canadian Heritage	11	89	65

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	11129
2018	Public Service	3	97	11049

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2018	Public Service	2	98	11050
2018	Canadian Heritage	0	100	65

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2018	Public Service	3	97	11051

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	11129
2018	Public Service	4	96	11049

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	11129
2018	Public Service	7	93	11051
2018	Canadian Heritage	19	81	65

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	11129
2018	Public Service	11	89	11053
2018	Canadian Heritage	9	91	65

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	11129
2018	Public Service	11	89	11055
2018	Canadian Heritage	15	85	65

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	27	73	11129
2018	Public Service	27	73	11058
2018	Canadian Heritage	33	67	65

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	11129
2018	Public Service	9	91	11054
2018	Canadian Heritage	14	86	65

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	45	55	11129
2018	Public Service	45	55	11069
2018	Canadian Heritage	57	43	65

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	11129
2018	Public Service	2	98	11050

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	62	38	11129
2018	Public Service	64	36	11072
2018	Canadian Heritage	69	31	65

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2018	Public Service	4	96	11051

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	11129
2018	Public Service	13	87	11050

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	181243
2019	Canadian Heritage	6	94	1168

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	20	16	21	4	4	27	7	55	13	181334
2019	Canadian Heritage	18	16	18	2	3	34	8	59	9	1170
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Canadian Heritage	17	16	16	3	2	39	7	60	9	1216
2017	Public Service	17	18	20	4	4	30	7	56	12	174058
2017	Canadian Heritage	14	17	16	2	2	39	8	61	8	1278
2014	Public Service	17	18	21	4	3	31	7	55	11	180669
2014	Canadian Heritage	14	14	19	2	1	41	9	55	6	1371

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	36	28	17	4	4	10	1	72	9	181260
2019	Canadian Heritage	40	32	14	3	2	9	1	80	5	1171
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Canadian Heritage	34	33	15	3	1	12	2	78	4	1219
2017	Public Service	31	31	17	4	4	12	2	72	9	173835
2017	Canadian Heritage	31	35	13	2	2	15	2	80	4	1275
2014	Public Service	28	30	18	4	3	15	2	70	9	180578
2014	Canadian Heritage	28	33	16	2	1	19	2	77	4	1371
2011	Public Service	35	36	14	4	2	8	0	77	7	198306
2011	Canadian Heritage	34	37	12	3	1	12	0	81	5	1400

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	27	20	12	15	1	52	28	181595
2019	Canadian Heritage	22	30	23	11	13	1	53	24	1173
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Canadian Heritage	20	25	24	15	14	2	46	29	1225
2017	Public Service	22	24	19	14	19	2	46	34	173880
2017	Canadian Heritage	20	20	21	16	20	2	41	37	1276

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	22	29	25	14	10	1	51	24	181495
2019	Canadian Heritage	19	30	27	14	9	0	49	24	1172
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Canadian Heritage	16	26	31	17	10	0	41	27	1222
2017	Public Service	19	27	26	15	11	1	47	26	173933
2017	Canadian Heritage	16	27	29	16	12	1	43	28	1279

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	30	20	10	7	0	2	62	17	180654
2019	Canadian Heritage	24	31	25	12	8	0	0	55	20	1162
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Canadian Heritage	18	31	26	16	8	0	1	50	24	1223
2017	Public Service	26	29	22	12	8	1	3	57	21	173555
2017	Canadian Heritage	21	27	24	16	10	0	2	49	26	1275

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	24	21	15	14	1	1	49	29	180774
2019	Canadian Heritage	22	26	25	14	11	0	1	49	25	1165
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Canadian Heritage	19	27	24	17	11	1	1	47	29	1222
2017	Public Service	21	23	22	16	15	1	2	45	32	173886
2017	Canadian Heritage	19	24	25	17	13	1	2	44	30	1279

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	22	11	5	4	0	5	78	10	180845
2019	Canadian Heritage	49	25	12	7	4	0	4	76	11	1169
2018	Public Service	46	23	13	6	4	0	6	75	11	160698
2018	Canadian Heritage	42	26	14	7	5	0	4	72	13	1216
2017	Public Service	44	23	13	6	4	1	9	75	11	173618
2017	Canadian Heritage	39	24	16	6	5	1	8	70	13	1277

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	29	19	9	8	1	64	17	181228
2019	Canadian Heritage	34	31	19	8	7	1	66	15	1167
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Canadian Heritage	30	28	22	10	9	1	58	20	1220
2017	Public Service	29	30	22	11	8	1	59	19	173457
2017	Canadian Heritage	28	29	22	12	8	1	58	20	1276

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	34	20	9	5	1	1	65	15	181070
2019	Canadian Heritage	30	36	21	9	4	0	1	66	13	1172
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Canadian Heritage	27	35	23	10	4	1	1	62	15	1222
2017	Public Service	27	32	22	11	6	1	2	60	18	173337
2017	Canadian Heritage	29	31	21	11	5	1	2	62	16	1275

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	32	22	12	7	1	1	58	19	180996
2019	Canadian Heritage	24	36	23	12	5	0	0	60	17	1170
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Canadian Heritage	21	35	27	11	4	1	1	57	15	1222
2017	Public Service	22	31	23	14	8	1	2	54	22	173363
2017	Canadian Heritage	24	32	23	13	7	1	1	57	20	1273

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	31	31	19	10	7	0	1	63	17	180843
2019	Canadian Heritage	30	33	21	10	6	0	1	63	16	1171
2018	Public Service	27	31	22	12	7	0	1	59	19	160624
2018	Canadian Heritage	26	33	23	12	5	1	1	59	18	1220
2017	Public Service	28	31	20	12	7	1	2	60	19	173428
2017	Canadian Heritage	27	29	22	13	6	0	2	58	20	1276

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	27	15	8	7	1	1	69	16	180767
2019	Canadian Heritage	49	25	14	7	5	0	1	75	11	1168

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	33	31	19	10	6	0	1	65	16	180372
2019	Canadian Heritage	34	33	20	8	4	0	1	68	12	1163
2018	Public Service	27	31	22	12	7	0	1	59	18	160191
2018	Canadian Heritage	30	32	22	10	4	0	1	63	15	1213
2017	Public Service	28	31	21	11	7	1	2	61	18	173041
2017	Canadian Heritage	31	32	21	8	6	0	2	64	15	1273

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	24	12	5	4	1	78	10	180439
2019	Canadian Heritage	60	23	9	4	2	1	84	6	1165
2018	Public Service	50	25	13	6	4	2	76	10	160099
2018	Canadian Heritage	53	27	12	4	2	2	81	6	1219
2017	Public Service	52	24	13	6	4	2	77	9	173936
2017	Canadian Heritage	57	24	11	4	2	2	83	6	1277

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	71	13	5	2	2	1	6	90	5	180422
2019	Canadian Heritage	78	9	3	1	1	1	7	94	2	1167
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Canadian Heritage	73	13	5	1	1	0	6	92	2	1220

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	70	12	6	4	4	1	2	85	8	180981
2019	Canadian Heritage	75	11	6	2	3	1	2	88	6	1160
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Canadian Heritage	74	10	5	3	3	1	4	89	6	1218
2017	Public Service	69	14	6	4	4	1	3	86	8	173910
2017	Canadian Heritage	75	10	5	2	3	1	4	90	5	1276

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	56	26	10	4	3	1	84	6	180466
2019	Canadian Heritage	58	25	9	3	2	2	85	5	1162
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Canadian Heritage	60	25	9	3	1	1	86	5	1220
2017	Public Service	53	28	10	4	3	2	83	7	173810
2017	Canadian Heritage	58	25	9	3	2	3	86	5	1278

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	59	19	10	5	5	1	80	10	180189
2019	Canadian Heritage	64	17	8	5	4	2	83	9	1157
2018	Public Service	53	22	11	6	6	1	76	12	160500
2018	Canadian Heritage	60	18	10	7	4	2	79	11	1219
2017	Public Service	57	20	10	6	5	2	79	11	173819
2017	Canadian Heritage	61	18	9	5	4	3	81	9	1273

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	58	12	5	2	1	22	90	4	179719
2019	Canadian Heritage	58	13	5	2	1	21	90	4	1157
2018	Public Service	52	13	6	2	1	26	88	4	159765
2018	Canadian Heritage	54	13	6	2	1	25	89	3	1215
2017	Public Service	53	13	5	2	1	25	89	4	173685
2017	Canadian Heritage	56	13	3	2	1	24	91	4	1274

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	66	18	7	2	1	0	5	89	4	180276
2019	Canadian Heritage	75	15	5	1	0	0	4	94	1	1159
2018	Public Service	61	20	9	3	2	0	6	86	4	160250
2018	Canadian Heritage	71	16	5	1	1	0	5	92	2	1217
2017	Public Service	62	19	7	2	1	1	7	88	4	172926
2017	Canadian Heritage	68	17	6	1	0	0	7	92	2	1270

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	68	14	6	4	5	0	3	85	9	180902
2019	Canadian Heritage	75	11	5	3	3	0	3	88	7	1166
2018	Public Service	64	15	7	4	5	0	4	83	10	160852
2018	Canadian Heritage	71	13	5	3	4	0	4	87	7	1223
2017	Public Service	61	17	8	5	5	1	4	82	10	174018
2017	Canadian Heritage	66	14	6	5	4	0	5	84	9	1279

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	53	27	12	4	2	2	82	6	180485
2019	Canadian Heritage	50	28	15	3	2	1	80	5	1166
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Canadian Heritage	44	27	17	6	3	2	74	9	1217
2017	Public Service	49	29	12	4	2	3	81	6	173693
2017	Canadian Heritage	50	27	14	4	2	3	79	7	1271

Question 75. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	17	34	33	12	4	50	17	181789
2019	Canadian Heritage	18	34	36	9	3	52	12	1172
2018	Public Service	13	31	36	14	5	45	19	161633
2018	Canadian Heritage	13	34	36	13	4	47	17	1227
2017	Public Service	12	30	38	14	6	42	20	174252
2017	Canadian Heritage	10	32	39	13	5	42	18	1278

Question 76. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	18	38	23	11	34	29	180286
2019	Canadian Heritage	6	18	38	27	12	38	24	1160
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Canadian Heritage	7	18	39	24	11	35	26	1213
2017	Public Service	9	20	39	22	10	32	29	173657
2017	Canadian Heritage	7	19	39	23	11	34	26	1277

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	31	40	15	8	4	2	73	12	181158
2019	Canadian Heritage	46	41	8	3	1	1	88	4	1164
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Canadian Heritage	47	41	7	3	1	1	89	4	1218
2017	Public Service	24	40	16	9	6	4	67	15	173983
2017	Canadian Heritage	39	44	9	3	2	3	86	5	1274

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	35	17	13	9	2	61	22	181482
2019	Canadian Heritage	34	42	13	6	4	0	77	10	1170
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Canadian Heritage	35	40	13	8	3	1	76	11	1226
2017	Public Service	18	37	17	14	11	2	56	26	174038
2017	Canadian Heritage	24	47	13	9	4	2	72	14	1278

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	181509
2019	Canadian Heritage	15	85	1170
2017	Public Service	17	83	173939
2017	Canadian Heritage	15	85	1278
2014	Public Service	15	85	180286
2014	Canadian Heritage	13	87	1369

Question 80. Were any measures taken to accommodate your needs?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	81	19	29087
2019	Canadian Heritage	85	15	171
2017	Public Service	78	22	29537
2017	Canadian Heritage	86	14	196
2014	Public Service	78	22	27355
2014	Canadian Heritage	82	18	177

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	48	32	6	9	4	0	0	80	13	23401
2019	Canadian Heritage	60	29	5	4	2	0	0	88	6	140
2017	Public Service	46	35	6	8	4	1	1	82	12	23169
2017	Canadian Heritage	52	34	8	4	2	1	0	86	6	168
2014	Public Service	50	32	6	7	4	0	0	83	11	21409
2014	Canadian Heritage	57	32	3	6	1	1	2	90	6	146

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	32	20	10	10	2	1	26	74	181161
2019	Canadian Heritage	27	30	21	10	10	2	1	28	72	1166
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Canadian Heritage	28	27	21	12	9	2	0	29	71	1226
2017	Public Service	30	24	19	11	12	4	1	31	69	174272
2017	Canadian Heritage	29	23	20	11	13	3	1	30	70	1279

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	59	41	130118
2019	Canadian Heritage	61	39	838

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	44	56	128011
2019	Canadian Heritage	36	64	814
2018	Public Service	35	65	108456
2018	Canadian Heritage	32	68	850

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	12	23	18	17	20	2	7	39	41	128151
2019	Canadian Heritage	20	30	17	16	11	1	5	53	29	815
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Canadian Heritage	21	28	19	12	9	1	9	55	24	852
2017	Public Service	11	21	16	17	24	2	9	36	46	112619
2017	Canadian Heritage	18	25	15	17	12	2	10	50	33	849

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	7	16	17	19	31	2	9	25	56	128150
2019	Canadian Heritage	6	15	15	22	34	2	6	22	61	816
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Canadian Heritage	5	11	14	25	37	1	6	17	67	853
2017	Public Service	4	10	12	17	45	3	9	16	70	112563
2017	Canadian Heritage	4	7	11	19	49	2	8	12	76	849

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	18	14	9	10	1	7	65	20	179367
2019	Canadian Heritage	34	20	15	12	12	0	7	59	26	1147
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Canadian Heritage	34	16	17	11	11	1	8	56	25	1221

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Heritage

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment