2019 Public Service Employee Survey Results for Canadian Heritage by Question 99. What are the language requirements of your position?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 48 42 3 6 1 0 0 90 7 1042
2019 Unilingual English 43 40 3 14 1 0 0 82 15 66
2017 Bilingual 43 44 4 7 2 0 0 87 9 1132
2017 Unilingual English 39 47 6 5 3 0 0 86 8 78
2017 Either English or French 29 58 7 6 0 0 0 87 6 66
2014 Bilingual 36 49 5 8 2 0 0 85 10 1233
2014 Unilingual English 31 59 5 4 1 0 0 90 5 69
2014 Either English or French 29 57 3 8 3 0 0 86 11 54
2011 Bilingual 47 39 5 7 1 0 0 87 8 1242
2011 Unilingual English 37 44 2 14 2 0 0 82 16 95
2011 Either English or French 57 32 7 2 2 0 0 90 4 50
2008 Bilingual 53 37 3 6 1 0 0 91 7 1304
2008 Unilingual English 44 49 2 3 2 0 0 93 5 123
2008 Either English or French 43 50 2 3 2 0 0 93 5 50

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 60 28 4 6 1 0 0 88 7 1037
2019 Unilingual English 68 23 3 0 1 2 2 96 2 66
2017 Bilingual 52 33 7 6 2 0 0 85 8 1132
2017 Unilingual English 73 21 4 0 0 0 3 96 0 78
2017 Either English or French 73 19 7 0 0 0 1 93 0 66
2014 Bilingual 51 30 6 10 3 0 0 81 12 1232
2014 Unilingual English 69 27 0 3 1 0 0 96 4 69
2014 Either English or French 53 37 3 6 1 0 0 90 7 54
2011 Bilingual 54 27 6 9 3 0 0 82 12 1241
2011 Unilingual English 73 17 6 1 1 0 2 91 2 95
2011 Either English or French 71 16 4 6 4 0 0 86 10 50
2008 Bilingual 54 29 6 8 2 0 0 83 11 1302
2008 Unilingual English 70 20 3 5 0 0 2 92 5 123
2008 Either English or French 65 19 4 10 2 0 0 85 11 50

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 34 6 6 1 0 0 87 8 1038
2019 Unilingual English 55 27 3 11 2 0 1 83 14 66
2017 Bilingual 50 37 6 6 2 0 0 87 8 1131
2017 Unilingual English 46 34 6 14 0 0 0 80 14 78
2017 Either English or French 52 38 6 3 1 0 0 90 4 66
2014 Bilingual 43 39 7 7 3 0 0 83 10 1234
2014 Unilingual English 55 31 11 3 0 0 0 86 3 69
2014 Either English or French 41 43 10 5 1 0 0 84 6 54
2011 Bilingual 47 37 7 7 3 0 0 84 9 1240
2011 Unilingual English 50 32 5 7 6 0 0 82 13 95
2011 Either English or French 48 35 5 10 2 0 0 83 11 50

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 37 42 11 7 2 0 1 80 9 1037
2019 Unilingual English 25 42 11 14 8 0 0 67 21 65
2017 Bilingual 35 43 10 9 2 0 1 79 11 1132
2017 Unilingual English 35 38 10 14 4 0 0 72 18 78
2017 Either English or French 32 54 9 3 1 0 1 87 4 66
2014 Bilingual 31 42 13 10 3 0 1 74 13 1232
2014 Unilingual English 36 38 11 10 5 0 0 74 15 69
2014 Either English or French 22 43 15 14 2 0 3 68 17 54
2011 Bilingual 31 39 15 10 4 0 1 71 14 1238
2011 Unilingual English 27 42 8 13 6 0 4 72 19 96
2011 Either English or French 31 36 12 11 4 0 6 71 16 49
2008 Bilingual 35 42 11 7 3 0 1 78 10 1302
2008 Unilingual English 23 39 13 20 4 1 0 63 24 123
2008 Either English or French 37 35 14 11 2 0 0 73 13 50

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 36 7 3 1 0 0 88 5 1035
2019 Unilingual English 50 31 10 6 2 0 0 81 9 65
2017 Bilingual 53 37 6 2 1 0 0 90 4 1128
2017 Unilingual English 54 31 9 4 3 0 0 85 6 78
2017 Either English or French 61 38 0 1 0 0 0 99 1 66
2014 Bilingual 47 41 7 5 1 0 0 88 6 1233
2014 Unilingual English 62 25 9 3 0 1 0 88 3 69
2014 Either English or French 45 31 15 4 2 4 0 79 6 53

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 33 6 5 2 0 1 86 8 1038
2019 Unilingual English 53 31 3 9 4 0 0 84 13 65
2017 Bilingual 46 35 8 7 4 0 1 82 10 1129
2017 Unilingual English 44 39 5 7 5 0 0 83 12 78
2017 Either English or French 71 19 1 5 0 0 3 94 5 66
2014 Bilingual 43 35 10 7 3 1 1 79 11 1235
2014 Unilingual English 46 38 6 7 3 0 0 84 10 69
2014 Either English or French 44 37 9 5 3 2 0 83 8 54
2011 Bilingual 45 34 11 5 3 1 2 81 8 1241
2011 Unilingual English 38 34 12 10 5 0 0 72 16 96
2011 Either English or French 54 38 6 0 2 0 0 92 2 50

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 41 42 9 6 2 0 0 83 8 1042
2019 Unilingual English 37 39 8 12 4 0 0 76 16 65
2017 Bilingual 36 45 8 7 3 0 0 82 10 1130
2017 Unilingual English 33 39 10 7 11 0 0 72 18 78
2017 Either English or French 43 47 9 0 2 0 0 90 2 66
2014 Bilingual 30 46 13 8 4 0 0 76 11 1235
2014 Unilingual English 37 44 8 8 3 0 0 81 11 69
2014 Either English or French 31 52 11 1 3 2 0 84 5 54
2011 Bilingual 33 41 12 8 5 0 0 75 13 1239
2011 Unilingual English 27 48 10 4 10 0 0 76 14 95
2011 Either English or French 61 25 6 4 4 0 0 86 8 50
2008 Bilingual 37 41 11 8 3 0 0 78 11 1295
2008 Unilingual English 46 30 15 7 2 0 0 76 10 123
2008 Either English or French 39 48 6 5 3 0 0 86 8 49

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 38 39 11 8 3 0 0 78 12 1039
2019 Unilingual English 27 43 13 12 4 1 0 71 16 66
2017 Bilingual 35 38 14 9 4 0 0 73 14 1129
2017 Unilingual English 32 30 13 10 16 0 0 61 26 78
2017 Either English or French 46 39 13 2 0 0 0 85 2 66
2014 Bilingual 30 39 16 11 4 0 0 69 15 1235
2014 Unilingual English 36 35 15 7 7 0 0 71 14 69
2014 Either English or French 41 35 7 12 5 0 0 76 17 54
2011 Bilingual 30 40 15 10 4 0 0 70 15 1241
2011 Unilingual English 29 43 14 5 9 0 0 72 15 96
2011 Either English or French 45 35 6 8 7 0 0 80 14 50

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 35 45 11 7 3 0 0 80 10 1034
2019 Unilingual English 30 42 13 8 6 0 0 72 14 66
2017 Bilingual 33 43 11 9 4 0 0 76 12 1129
2017 Unilingual English 36 34 11 8 11 0 0 70 18 78
2017 Either English or French 36 42 9 12 0 0 0 78 12 66

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 47 40 8 3 1 0 0 88 4 1035
2019 Unilingual English 33 40 17 5 4 0 0 73 9 65
2017 Bilingual 42 43 8 4 2 1 0 85 6 1129
2017 Unilingual English 40 32 14 8 6 0 0 72 14 78
2017 Either English or French 56 36 4 2 1 0 0 92 3 66
2014 Bilingual 38 44 11 5 2 0 0 82 7 1235
2014 Unilingual English 48 46 1 5 0 0 0 94 5 69
2014 Either English or French 44 33 11 10 1 0 0 78 11 54
2011 Bilingual 37 42 12 6 2 0 0 80 8 1243
2011 Unilingual English 30 48 15 3 3 0 1 79 6 96
2011 Either English or French 43 44 4 8 2 0 0 87 10 50
2008 Bilingual 44 40 9 5 2 0 0 84 7 1299
2008 Unilingual English 50 36 7 6 1 0 0 86 6 123
2008 Either English or French 44 36 11 4 5 0 0 80 9 49

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 39 40 12 6 3 0 0 79 9 1035
2019 Unilingual English 34 36 14 8 8 0 0 70 16 66
2017 Bilingual 35 40 12 8 5 0 0 75 13 1128
2017 Unilingual English 31 34 10 10 15 1 0 65 25 77
2017 Either English or French 48 44 5 3 0 0 0 92 3 66

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 35 7 4 1 0 0 88 5 1037
2019 Unilingual English 49 32 12 4 4 0 0 80 8 66
2017 Bilingual 51 35 10 3 2 0 0 86 4 1127
2017 Unilingual English 48 35 9 6 3 0 0 83 8 78
2017 Either English or French 69 25 4 2 0 0 0 94 2 65
2014 Bilingual 54 34 8 2 1 0 0 88 3 1235
2014 Unilingual English 72 18 6 3 1 0 0 90 4 68
2014 Either English or French 62 26 4 3 3 2 0 89 7 54
2011 Bilingual 52 35 10 3 1 0 0 87 4 1242
2011 Unilingual English 58 27 8 3 4 0 0 85 7 95
2011 Either English or French 61 31 7 2 0 0 0 92 2 49

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 36 41 12 8 3 0 0 77 11 1036
2019 Unilingual English 23 38 22 9 8 0 0 61 17 65
2017 Bilingual 35 41 11 9 4 0 0 76 13 1126
2017 Unilingual English 19 42 15 12 12 0 0 61 24 78
2017 Either English or French 49 28 13 7 0 0 2 79 8 66
2014 Bilingual 26 42 15 12 4 0 1 69 16 1235
2014 Unilingual English 23 52 10 10 6 0 0 74 16 69
2014 Either English or French 23 40 12 12 7 0 5 67 20 54
2011 Bilingual 31 42 12 10 5 0 0 73 15 1242
2011 Unilingual English 29 31 17 14 9 0 0 60 23 95
2011 Either English or French 42 38 6 10 4 0 0 80 14 50

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 42 36 12 7 3 0 0 78 10 1036
2019 Unilingual English 34 38 8 13 6 0 0 72 20 66
2017 Bilingual 41 38 11 7 3 0 0 79 10 1127
2017 Unilingual English 31 32 11 10 15 0 0 64 25 78
2017 Either English or French 53 35 9 3 0 0 0 88 3 66
2014 Bilingual 30 39 16 10 5 0 0 69 15 1233
2014 Unilingual English 31 43 8 13 5 0 0 74 18 69
2014 Either English or French 30 46 13 6 4 0 0 76 11 54

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 40 41 10 6 2 0 1 82 8 1024
2019 Unilingual English 29 52 8 5 6 0 0 80 12 66
2017 Bilingual 35 44 10 7 3 1 1 80 10 1126
2017 Unilingual English 24 41 17 5 13 0 0 65 18 78
2017 Either English or French 52 37 3 8 0 0 0 89 8 66
2014 Bilingual 33 40 17 8 2 0 0 73 10 1232
2014 Unilingual English 37 41 13 7 3 0 0 77 10 69
2014 Either English or French 32 48 6 6 6 0 2 82 12 54
2011 Bilingual 35 42 11 8 2 1 0 78 10 1239
2011 Unilingual English 34 36 10 11 7 0 1 71 18 96
2011 Either English or French 58 34 2 4 0 0 2 94 4 50

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 45 42 8 4 1 0 0 87 5 1043
2019 Unilingual English 39 42 9 6 4 0 0 82 9 66
2017 Bilingual 44 38 10 5 3 0 0 82 8 1126
2017 Unilingual English 39 38 7 11 5 0 0 77 16 78
2017 Either English or French 64 26 8 2 0 0 0 90 2 66
2014 Bilingual 37 42 13 5 2 0 0 80 7 1234
2014 Unilingual English 51 36 3 9 1 0 0 87 10 68
2014 Either English or French 49 40 5 3 3 0 0 89 6 54
2011 Bilingual 38 43 9 6 3 0 0 82 9 1240
2011 Unilingual English 34 45 10 4 7 0 0 79 11 96
2011 Either English or French 65 29 4 0 2 0 0 94 2 50
2008 Bilingual 43 39 8 6 3 0 0 83 9 1301
2008 Unilingual English 46 40 8 4 2 0 0 86 6 123
2008 Either English or French 57 34 3 5 1 0 0 90 6 49

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 39 33 17 7 4 0 0 73 11 1035
2019 Unilingual English 44 34 18 3 1 0 0 78 4 66
2017 Bilingual 37 37 14 7 5 0 0 74 11 1132
2017 Unilingual English 42 40 14 0 4 0 0 83 4 78
2017 Either English or French 58 33 7 2 0 0 0 91 2 66
2014 Bilingual 36 39 15 7 3 0 1 75 10 1235
2014 Unilingual English 49 29 17 5 0 0 0 78 5 69
2014 Either English or French 45 36 13 3 3 0 0 81 6 54
2011 Bilingual 31 37 18 8 4 0 0 69 13 1242
2011 Unilingual English 36 39 16 6 3 0 0 75 9 96
2011 Either English or French 45 33 13 5 0 0 2 81 6 50
2008 Bilingual 26 38 19 10 7 0 0 64 17 1300
2008 Unilingual English 21 45 23 9 2 0 0 66 11 122
2008 Either English or French 31 50 18 0 2 0 0 80 2 50

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 8 27 38 19 7 0 1 26 35 1043
2019 Unilingual English 18 22 33 19 8 0 0 28 40 66
2017 Bilingual 9 25 38 17 7 1 2 25 35 1125
2017 Unilingual English 10 17 41 18 9 5 1 28 28 78
2017 Either English or French 0 13 26 32 17 1 11 55 15 66
2014 Bilingual 8 29 40 14 6 0 2 21 38 1232
2014 Unilingual English 1 22 33 21 21 1 1 43 24 69
2014 Either English or French 5 16 42 19 16 0 2 36 22 52
2011 Bilingual 13 31 36 13 4 0 2 18 45 1240
2011 Unilingual English 15 29 32 11 7 3 2 19 47 96
2011 Either English or French 8 31 29 21 5 2 5 28 41 50
2008 Bilingual 10 33 36 15 4 1 1 19 43 1303
2008 Unilingual English 11 30 36 15 7 1 0 22 41 122
2008 Either English or French 8 17 31 21 13 5 4 37 28 50

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 5 14 29 32 16 3 2 50 19 1039
2019 Unilingual English 12 10 34 31 11 3 0 43 22 66
2017 Bilingual 5 13 27 29 17 5 3 50 20 1125
2017 Unilingual English 7 11 32 27 13 9 0 44 20 78
2017 Either English or French 1 3 17 24 35 7 13 74 5 66
2014 Bilingual 6 17 31 28 11 3 3 42 25 1230
2014 Unilingual English 2 15 36 24 17 4 1 44 18 69
2014 Either English or French 10 8 24 27 23 2 6 55 20 53
2011 Bilingual 11 23 35 17 9 3 3 27 37 1236
2011 Unilingual English 14 27 29 13 11 3 3 26 43 96
2011 Either English or French 8 13 35 22 11 4 7 38 23 50
2008 Bilingual 7 18 32 25 12 3 3 39 26 1301
2008 Unilingual English 13 20 37 16 11 2 1 28 35 123
2008 Either English or French 6 11 24 23 21 5 9 51 21 49

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 16 29 35 11 7 0 1 19 45 1043
2019 Unilingual English 28 21 24 20 5 0 2 25 50 65
2017 Bilingual 16 28 33 13 7 1 2 20 46 1127
2017 Unilingual English 21 24 36 17 1 1 0 19 45 78
2017 Either English or French 14 16 29 19 9 7 7 33 34 66
2014 Bilingual 26 29 28 8 5 1 3 14 58 1232
2014 Unilingual English 26 26 34 6 6 0 1 12 53 68
2014 Either English or French 10 27 29 19 8 2 4 29 40 53
2011 Bilingual 24 32 27 9 4 1 3 13 59 1241
2011 Unilingual English 24 25 28 9 7 4 3 17 52 96
2011 Either English or French 23 17 34 15 8 0 2 24 41 50
2008 Bilingual 18 30 32 11 4 2 2 16 51 1303
2008 Unilingual English 21 28 31 13 6 2 0 20 49 122
2008 Either English or French 7 30 26 14 11 2 10 28 42 50

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 9 22 36 22 10 1 1 32 31 1038
2019 Unilingual English 10 10 42 26 11 1 0 37 21 66
2017 Bilingual 11 22 36 19 10 1 2 30 33 1123
2017 Unilingual English 9 14 39 26 8 3 0 35 24 78
2017 Either English or French 2 6 27 31 26 0 8 62 9 66
2014 Bilingual 8 25 39 19 7 1 2 27 34 1231
2014 Unilingual English 5 12 31 34 17 0 1 52 17 69
2014 Either English or French 4 8 32 29 21 0 6 53 13 53
2011 Bilingual 14 24 37 16 6 1 3 23 39 1237
2011 Unilingual English 10 15 29 33 11 0 1 45 26 96
2011 Either English or French 8 14 35 21 16 0 7 39 23 50
2008 Bilingual 9 28 37 18 6 1 1 24 38 1304
2008 Unilingual English 6 17 41 28 8 0 0 36 23 123
2008 Either English or French 4 7 25 30 24 3 7 60 12 50

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 14 25 28 19 10 1 3 30 41 1040
2019 Unilingual English 14 22 24 18 17 3 3 37 38 66
2017 Bilingual 17 27 28 14 8 2 4 24 47 1124
2017 Unilingual English 13 27 27 23 5 5 0 29 42 78
2017 Either English or French 4 8 17 26 24 6 14 63 15 66
2014 Bilingual 19 31 28 11 7 1 2 19 52 1231
2014 Unilingual English 17 22 31 17 10 1 3 27 41 69
2014 Either English or French 12 24 26 19 15 2 2 35 38 53
2011 Bilingual 18 30 29 12 5 1 4 19 50 1240
2011 Unilingual English 24 17 36 14 5 3 1 20 43 96
2011 Either English or French 23 18 19 22 8 2 9 34 45 50
2008 Bilingual 9 22 33 21 9 1 4 32 33 1302
2008 Unilingual English 13 20 38 20 8 1 0 28 33 123
2008 Either English or French 4 17 18 26 22 1 12 55 24 50

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 8 20 30 26 14 1 2 41 29 1041
2019 Unilingual English 8 7 32 32 16 1 3 51 16 65
2017 Bilingual 9 21 28 22 13 3 4 38 32 1122
2017 Unilingual English 10 15 17 38 15 3 1 56 26 78
2017 Either English or French 1 8 11 25 35 6 15 75 11 66
2014 Bilingual 8 21 30 24 11 2 4 38 31 1232
2014 Unilingual English 3 15 31 28 16 4 3 48 19 69
2014 Either English or French 5 7 32 26 13 2 15 47 15 53
2011 Bilingual 12 25 32 19 7 2 4 28 39 1240
2011 Unilingual English 14 14 39 18 7 5 3 27 30 96
2011 Either English or French 14 12 17 28 11 10 9 48 31 50
2008 Bilingual 13 26 31 16 7 3 4 25 42 1303
2008 Unilingual English 14 28 33 16 7 2 0 24 43 122
2008 Either English or French 9 10 20 22 19 10 10 52 23 49

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 12 26 37 15 7 1 2 23 39 1038
2019 Unilingual English 21 32 31 12 4 0 0 16 52 66
2017 Bilingual 14 26 31 14 9 3 3 24 43 1126
2017 Unilingual English 27 24 29 15 1 4 0 17 53 77
2017 Either English or French 5 18 29 23 18 1 5 44 25 66
2014 Bilingual 15 28 35 13 6 2 2 19 45 1231
2014 Unilingual English 31 11 34 13 10 0 1 23 43 69
2014 Either English or French 9 21 32 16 14 5 4 33 32 53

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 7 19 36 24 12 1 1 36 27 1042
2019 Unilingual English 16 19 41 16 7 0 0 24 35 66
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 72 19 4 4 1 0 0 92 5 1042
2019 Unilingual English 80 9 6 1 0 0 4 92 1 66
2017 Bilingual 69 23 4 2 1 0 1 93 3 1129
2017 Unilingual English 75 21 3 0 0 0 1 97 0 78
2017 Either English or French 74 18 2 4 2 0 1 92 5 66
2014 Bilingual 70 22 3 3 1 0 0 93 4 1233
2014 Unilingual English 79 16 3 1 1 0 0 95 3 69
2014 Either English or French 64 25 0 7 4 0 0 89 11 54
2011 Bilingual 71 21 4 2 1 0 0 92 4 1242
2011 Unilingual English 71 22 1 2 0 0 3 97 2 96
2011 Either English or French 64 18 8 6 4 0 0 82 10 50
2008 Bilingual 72 18 4 4 2 0 1 90 6 1303
2008 Unilingual English 73 11 5 2 6 0 3 87 8 123
2008 Either English or French 65 30 2 1 0 0 2 97 1 50

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 31 13 8 4 5 4 72 14 1041
2019 Unilingual English 37 39 9 3 5 5 3 82 9 65
2017 Bilingual 31 32 14 7 6 6 4 70 14 1126
2017 Unilingual English 25 25 6 13 13 14 4 61 32 78
2017 Either English or French 31 27 4 5 3 6 24 83 12 66
2014 Bilingual 30 33 14 9 5 4 4 69 16 1233
2014 Unilingual English 37 28 10 7 4 9 5 76 13 69
2014 Either English or French 42 26 8 5 7 5 6 77 14 54

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 31 6 7 3 0 0 84 10 1037
2019 Unilingual English 57 23 6 4 9 0 0 80 13 65
2017 Bilingual 52 30 7 6 4 0 0 83 10 1127
2017 Unilingual English 45 18 10 14 13 0 0 63 27 78
2017 Either English or French 65 25 5 2 0 4 0 93 2 66
2014 Bilingual 49 31 10 6 3 1 0 81 9 1233
2014 Unilingual English 48 26 11 6 3 4 1 79 10 69
2014 Either English or French 58 25 5 3 9 0 0 83 12 53

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 59 29 5 6 1 0 0 88 7 1037
2019 Unilingual English 61 26 5 8 0 0 0 86 8 66
2017 Bilingual 50 37 7 4 2 0 0 87 6 1126
2017 Unilingual English 43 36 9 5 7 0 0 79 12 78
2017 Either English or French 68 20 4 7 1 0 0 87 8 66
2014 Bilingual 47 39 8 4 2 0 0 86 6 1234
2014 Unilingual English 55 33 6 4 1 0 0 88 6 69
2014 Either English or French 70 16 7 6 1 0 0 86 7 54

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 35 8 3 1 1 0 88 5 1040
2019 Unilingual English 52 37 3 5 3 0 0 89 8 66
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 28 10 4 1 1 3 84 5 1042
2019 Unilingual English 43 34 8 5 5 1 2 80 11 66

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 45 33 11 8 2 1 1 79 10 1040
2019 Unilingual English 45 36 5 9 3 1 0 83 12 66
2017 Bilingual 43 36 10 7 2 1 0 80 10 1130
2017 Unilingual English 42 33 9 8 9 0 0 74 17 78
2017 Either English or French 50 41 4 5 0 0 1 92 5 66
2014 Bilingual 40 37 12 7 3 0 1 78 10 1234
2014 Unilingual English 49 33 11 4 1 0 2 84 5 69
2014 Either English or French 44 38 8 5 3 0 3 84 8 54
2011 Bilingual 38 36 12 8 4 1 1 76 12 1239
2011 Unilingual English 44 34 10 3 8 0 0 78 11 96
2011 Either English or French 57 31 6 4 2 0 0 88 6 50
2008 Bilingual 37 34 12 10 5 1 1 72 15 1304
2008 Unilingual English 33 35 14 9 8 0 1 68 17 122
2008 Either English or French 41 30 14 2 12 0 2 72 14 50

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 29 9 6 2 1 1 83 8 1039
2019 Unilingual English 60 25 4 8 3 0 0 85 11 66
2017 Bilingual 51 32 9 4 2 2 0 84 6 1129
2017 Unilingual English 50 27 6 5 9 2 0 79 14 77
2017 Either English or French 67 24 5 2 0 1 1 93 2 66
2014 Bilingual 46 33 13 3 2 2 1 81 5 1234
2014 Unilingual English 57 32 8 0 1 0 2 91 1 69
2014 Either English or French 58 23 10 6 0 1 2 83 6 54
2011 Bilingual 45 32 11 5 3 3 0 80 9 1242
2011 Unilingual English 52 25 10 7 5 1 0 78 12 96
2011 Either English or French 57 34 7 2 0 0 0 90 2 50
2008 Bilingual 45 31 11 6 4 2 0 78 10 1303
2008 Unilingual English 41 35 3 8 8 2 1 79 17 122
2008 Either English or French 40 37 5 7 7 2 2 80 14 50

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 50 33 9 6 2 0 0 83 8 1041
2019 Unilingual English 58 29 1 7 4 0 0 88 11 66
2017 Bilingual 48 37 8 5 2 0 0 85 7 1131
2017 Unilingual English 42 33 5 8 11 1 0 75 20 78
2017 Either English or French 53 40 5 2 0 0 0 93 2 66
2014 Bilingual 46 34 12 6 2 0 0 80 8 1233
2014 Unilingual English 57 29 9 0 3 0 2 88 3 69
2014 Either English or French 48 38 7 4 3 0 0 86 7 54
2011 Bilingual 42 35 11 7 3 1 0 78 10 1240
2011 Unilingual English 44 37 9 3 7 1 0 82 10 96
2011 Either English or French 40 48 5 6 0 0 0 88 6 50
2008 Bilingual 43 32 11 8 4 0 0 76 13 1304
2008 Unilingual English 41 35 12 6 4 2 0 77 11 122
2008 Either English or French 44 35 6 4 10 0 0 79 15 50

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 85 11 1 1 1 0 0 97 2 1037
2019 Unilingual English 84 7 4 0 1 0 4 95 1 66
2017 Bilingual 81 15 2 1 1 0 0 97 2 1129
2017 Unilingual English 87 10 0 0 1 0 1 99 1 77
2017 Either English or French 90 7 1 2 0 0 1 97 2 66
2014 Bilingual 80 16 2 1 1 0 0 96 2 1234
2014 Unilingual English 84 10 3 0 0 0 3 97 0 69
2014 Either English or French 84 12 2 1 1 0 0 95 3 54
2011 Bilingual 81 14 2 2 1 0 0 95 2 1243
2011 Unilingual English 89 7 0 0 0 0 4 100 0 96
2011 Either English or French 86 10 2 0 2 0 0 96 2 50
2008 Bilingual 83 11 1 2 2 0 0 95 3 1301
2008 Unilingual English 86 4 3 0 3 0 3 93 3 123
2008 Either English or French 88 8 0 0 0 0 4 100 0 50

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 64 21 5 5 2 1 2 88 7 1040
2019 Unilingual English 72 19 1 1 5 1 0 92 7 66
2017 Bilingual 52 26 8 5 3 2 3 83 9 1129
2017 Unilingual English 60 17 1 7 5 8 1 85 13 78
2017 Either English or French 73 14 4 0 0 0 9 95 0 66
2014 Bilingual 44 27 9 6 4 3 7 79 11 1233
2014 Unilingual English 69 14 3 3 0 1 9 93 3 69
2014 Either English or French 75 14 3 0 1 4 3 95 2 54
2011 Bilingual 42 29 8 7 4 4 6 79 12 1242
2011 Unilingual English 45 23 11 10 6 3 2 72 16 95
2011 Either English or French 59 21 9 2 2 2 6 87 4 50

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 67 20 8 3 2 1 0 88 5 1043
2019 Unilingual English 73 20 1 3 3 0 0 93 5 66
2017 Bilingual 59 25 9 3 3 1 0 85 6 1131
2017 Unilingual English 52 22 8 6 10 1 0 76 16 78
2017 Either English or French 80 16 3 1 0 0 0 96 1 65

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 56 28 8 6 2 0 0 84 8 1039
2019 Unilingual English 55 27 8 5 4 0 0 82 9 66
2017 Bilingual 56 27 9 6 3 0 0 82 9 1131
2017 Unilingual English 54 18 13 1 13 0 0 72 15 78
2017 Either English or French 70 25 4 1 0 0 0 95 1 66
2014 Bilingual 48 33 11 5 3 1 0 81 8 1233
2014 Unilingual English 62 27 1 5 0 2 2 93 6 69
2014 Either English or French 58 28 6 6 1 1 0 87 7 54

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 24 52 11 10 1 1 2 78 10 358
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 32 41 13 6 2 7 0 78 8 1032
2019 Unilingual English 39 29 13 9 3 8 0 74 13 66
2017 Bilingual 28 40 15 6 4 7 0 73 11 1129
2017 Unilingual English 33 28 11 7 14 6 0 66 22 78
2017 Either English or French 60 28 5 0 0 7 0 95 0 66
2014 Bilingual 23 39 19 7 3 7 0 68 11 1233
2014 Unilingual English 42 24 14 12 0 7 0 72 13 69
2014 Either English or French 43 27 12 9 1 8 0 76 12 54
2011 Bilingual 24 33 20 9 4 8 0 63 15 1241
2011 Unilingual English 24 30 17 9 10 10 0 60 21 96
2011 Either English or French 33 36 17 6 0 8 0 75 7 50

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 29 42 17 8 3 2 0 72 11 1029
2019 Unilingual English 34 29 19 7 8 4 0 66 15 66
2017 Bilingual 25 39 18 9 5 3 0 67 14 1131
2017 Unilingual English 30 32 8 9 16 5 0 65 26 77
2017 Either English or French 45 36 12 1 0 6 0 87 1 66
2014 Bilingual 21 39 21 10 4 3 0 63 15 1233
2014 Unilingual English 36 28 15 12 2 6 1 69 15 69
2014 Either English or French 38 22 22 5 6 7 2 65 12 54
2011 Bilingual 17 34 24 14 8 3 0 52 23 1241
2011 Unilingual English 26 30 15 16 12 2 0 57 28 95
2011 Either English or French 37 28 19 9 4 2 0 67 14 50
2008 Bilingual 26 39 18 9 6 3 0 67 15 1302
2008 Unilingual English 23 33 20 15 7 2 0 57 23 122
2008 Either English or French 21 47 12 4 8 7 0 73 14 50

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 21 40 19 10 4 6 0 65 14 1028
2019 Unilingual English 25 29 25 4 9 7 0 59 14 65
2017 Bilingual 17 39 22 11 5 6 0 60 17 1129
2017 Unilingual English 16 34 18 9 11 12 0 57 23 78
2017 Either English or French 33 39 13 7 0 9 0 78 7 66
2014 Bilingual 15 37 25 12 5 6 0 55 19 1234
2014 Unilingual English 26 30 14 15 6 9 0 62 22 69
2014 Either English or French 22 31 18 9 4 14 2 63 16 54
2011 Bilingual 10 34 27 16 6 7 0 47 24 1241
2011 Unilingual English 9 33 18 24 10 6 0 45 36 96
2011 Either English or French 23 35 17 11 4 8 2 65 16 50
2008 Bilingual 14 40 24 12 4 6 0 57 18 1299
2008 Unilingual English 16 28 19 23 9 6 0 47 33 123
2008 Either English or French 16 30 19 11 5 20 0 57 20 50

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 21 41 17 13 5 3 0 63 19 1034
2019 Unilingual English 22 40 16 10 9 3 0 64 19 65
2017 Bilingual 21 42 18 12 5 2 0 64 18 1129
2017 Unilingual English 18 28 16 12 17 8 0 50 32 78
2017 Either English or French 32 41 11 5 2 8 0 80 8 66
2014 Bilingual 19 41 19 13 6 3 0 61 19 1232
2014 Unilingual English 25 34 13 18 6 4 0 62 25 69
2014 Either English or French 27 32 17 8 8 8 0 64 17 53
2011 Bilingual 15 39 19 18 7 2 0 56 25 1241
2011 Unilingual English 21 25 16 25 10 2 0 48 36 96
2011 Either English or French 25 48 6 11 8 2 0 75 20 50
2008 Bilingual 19 39 19 15 7 2 0 59 22 1301
2008 Unilingual English 16 37 16 20 9 2 0 54 30 123
2008 Either English or French 22 42 22 8 7 0 0 63 15 50

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 65 24 7 1 1 2 0 92 2 1042
2019 Unilingual English 63 21 9 0 1 5 0 89 1 66
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 48 14 6 1 1 0 78 7 1041
2019 Unilingual English 23 43 23 7 3 1 0 67 9 66
2017 Bilingual 30 46 13 8 2 1 0 77 10 1128
2017 Unilingual English 28 39 14 13 5 1 0 68 18 78
2017 Either English or French 41 45 7 3 0 3 0 89 4 66
2014 Bilingual 28 46 16 6 2 2 0 76 8 1234
2014 Unilingual English 38 36 15 10 0 1 0 74 10 69
2014 Either English or French 41 26 11 19 0 4 0 69 19 54
2011 Bilingual 22 45 18 10 4 2 0 67 14 1239
2011 Unilingual English 18 38 20 20 2 1 0 57 23 96
2011 Either English or French 35 41 16 2 4 2 0 78 6 50

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 17 41 21 14 4 3 0 60 19 1033
2019 Unilingual English 18 38 15 17 8 4 0 58 27 65

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 44 38 10 5 2 1 1 83 7 1041
2019 Unilingual English 41 32 10 7 8 3 0 75 15 66
2017 Bilingual 46 37 8 5 2 2 0 84 8 1130
2017 Unilingual English 41 31 10 8 6 3 0 75 15 77
2017 Either English or French 40 38 11 5 1 5 1 82 7 66
2014 Bilingual 46 39 6 4 2 1 1 87 6 1234
2014 Unilingual English 58 31 3 3 1 1 2 93 5 69
2014 Either English or French 27 30 9 3 11 17 4 71 18 54
2011 Bilingual 47 34 8 5 2 2 1 84 8 1239
2011 Unilingual English 43 32 11 2 6 3 2 79 9 96
2011 Either English or French 40 35 5 5 4 6 4 83 11 50
2008 Bilingual 46 35 8 5 3 2 1 83 9 1302
2008 Unilingual English 43 31 13 7 2 2 2 77 10 123
2008 Either English or French 41 31 4 9 0 10 5 85 11 50

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 45 37 12 3 1 1 0 84 4 1035
2019 Unilingual English 36 35 19 7 4 0 0 71 11 66

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 20 24 20 12 8 11 4 53 24 1039
2019 Unilingual English 19 19 19 21 9 12 0 43 35 65
2017 Bilingual 17 21 20 12 11 14 5 47 29 1127
2017 Unilingual English 11 25 14 21 18 10 0 40 44 77
2017 Either English or French 23 22 22 6 1 23 3 60 10 66
2014 Bilingual 15 23 21 14 11 12 4 45 30 1234
2014 Unilingual English 21 14 20 11 12 19 3 45 29 69
2014 Either English or French 17 19 16 10 4 29 6 54 22 54
2011 Bilingual 14 21 20 13 11 16 5 44 31 1241
2011 Unilingual English 12 18 22 14 16 16 2 37 36 96
2011 Either English or French 26 19 24 14 2 8 8 53 18 50

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 25 38 16 12 6 2 0 65 18 1036
2019 Unilingual English 17 31 14 24 8 5 0 51 34 64
2017 Bilingual 30 39 14 9 4 4 0 72 13 1128
2017 Unilingual English 19 32 14 16 14 5 0 54 31 78
2017 Either English or French 25 38 11 4 2 15 6 79 7 66
2014 Bilingual 23 40 18 11 5 2 1 65 16 1233
2014 Unilingual English 26 27 22 16 4 4 0 56 21 69
2014 Either English or French 26 34 17 6 11 1 5 64 18 54
2011 Bilingual 22 37 19 13 6 2 1 62 19 1238
2011 Unilingual English 18 31 17 17 11 5 1 52 30 96
2011 Either English or French 29 37 13 6 10 2 4 69 17 49
2008 Bilingual 28 40 16 10 4 2 0 70 14 1301
2008 Unilingual English 14 37 22 14 11 2 0 51 26 123
2008 Either English or French 22 40 14 16 0 6 2 68 17 49

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 22 32 17 14 11 3 2 56 26 1040
2019 Unilingual English 8 21 12 26 28 3 3 30 57 65
2017 Bilingual 21 30 16 16 10 4 3 55 28 1128
2017 Unilingual English 12 16 11 28 27 5 1 29 59 78
2017 Either English or French 21 34 9 13 6 8 8 66 23 66
2014 Bilingual 15 29 18 20 13 3 2 46 35 1235
2014 Unilingual English 16 13 12 31 22 0 6 31 56 69
2014 Either English or French 20 17 13 15 21 9 5 43 42 54
2011 Bilingual 15 30 20 18 13 2 2 47 33 1239
2011 Unilingual English 9 17 14 18 38 1 4 27 58 96
2011 Either English or French 14 21 26 11 20 2 6 38 34 49
2008 Bilingual 21 37 13 16 10 2 2 60 27 1302
2008 Unilingual English 7 23 10 26 27 4 3 32 57 123
2008 Either English or French 7 26 19 11 27 4 5 37 42 50

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 54 24 12 4 3 0 3 81 7 1039
2019 Unilingual English 57 19 15 0 4 0 5 80 4 66

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 68 8 5 3 2 1 13 88 5 1039
2019 Unilingual English 41 16 3 7 15 8 11 70 26 66

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 56 21 13 3 2 1 3 80 6 1040
2019 Unilingual English 40 30 15 0 5 4 5 78 6 66

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 18 14 6 4 3 5 74 11 1036
2019 Unilingual English 26 29 14 7 11 8 5 64 20 65

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 58 12 7 6 5 2 10 78 13 1032
2019 Unilingual English 25 16 7 17 22 4 8 47 45 65

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 71 12 6 3 2 1 5 88 5 1036
2019 Unilingual English 78 9 4 0 3 1 6 93 3 66

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 78 7 3 2 2 3 5 92 4 1039
2019 Unilingual English 68 10 6 4 1 7 4 88 6 65

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 82 5 1 1 1 1 10 97 2 1031
2019 Unilingual English 73 6 3 0 4 3 11 91 5 65

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 23 47 16 7 2 4 0 73 9 1038
2019 Unilingual English 18 49 14 12 4 3 0 69 16 66
2017 Bilingual 25 42 20 6 3 4 0 70 10 1124
2017 Unilingual English 18 44 14 13 8 4 0 64 22 78
2017 Either English or French 28 39 19 3 0 11 0 75 4 66

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 41 9 5 1 1 0 85 6 1034
2019 Unilingual English 37 39 13 8 3 0 0 76 11 65
2017 Bilingual 42 43 8 4 1 2 0 87 5 1129
2017 Unilingual English 35 39 13 7 6 0 0 74 13 78
2017 Either English or French 65 33 1 1 0 0 0 98 1 65
2014 Bilingual 40 42 11 3 1 2 0 84 4 1235
2014 Unilingual English 47 33 13 1 4 1 0 81 6 69
2014 Either English or French 69 14 8 3 3 3 0 85 7 54
2011 Bilingual 34 43 13 5 3 3 0 79 7 1241
2011 Unilingual English 33 31 8 14 9 3 0 67 24 96
2011 Either English or French 48 39 7 2 2 2 0 89 4 50

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 37 8 2 1 2 0 88 3 1040
2019 Unilingual English 40 30 20 6 1 1 0 71 8 64
2017 Bilingual 43 37 10 3 2 5 0 84 5 1128
2017 Unilingual English 34 34 16 8 3 6 0 72 12 78
2017 Either English or French 44 34 12 0 2 8 1 85 2 65
2014 Bilingual 41 39 12 2 1 5 0 84 3 1234
2014 Unilingual English 47 33 10 8 0 1 0 81 8 68
2014 Either English or French 53 22 17 2 3 3 0 77 5 54

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 58 34 6 2 1 0 0 91 3 1038
2019 Unilingual English 48 37 7 3 4 1 0 86 7 66
2017 Bilingual 51 39 6 2 1 0 0 90 4 1131
2017 Unilingual English 43 33 10 5 9 0 0 77 14 78
2017 Either English or French 74 24 1 1 0 0 0 98 1 66
2014 Bilingual 47 42 8 1 1 0 0 90 2 1231
2014 Unilingual English 59 27 10 4 0 0 0 86 4 69
2014 Either English or French 58 25 9 3 5 0 0 83 8 54
2011 Bilingual 40 43 11 3 2 1 0 84 5 1239
2011 Unilingual English 40 34 10 9 6 0 0 75 15 96
2011 Either English or French 53 31 7 6 2 0 0 84 8 50
2008 Bilingual 43 42 8 5 2 0 0 85 6 1302
2008 Unilingual English 37 34 16 6 6 1 0 72 12 123
2008 Either English or French 47 41 8 0 3 2 0 89 3 50

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 31 9 2 1 0 0 88 3 1036
2019 Unilingual English 48 32 9 3 7 1 0 81 10 66
2017 Bilingual 51 33 10 3 2 1 0 84 5 1123
2017 Unilingual English 38 30 13 9 10 0 0 68 19 78
2017 Either English or French 68 25 5 1 1 0 0 93 2 66
2014 Bilingual 39 41 14 4 1 1 0 81 5 1235
2014 Unilingual English 47 28 16 6 3 0 0 75 8 69
2014 Either English or French 45 34 9 8 3 1 0 80 11 54
2011 Bilingual 30 40 18 7 3 1 0 71 11 1239
2011 Unilingual English 29 28 19 13 10 1 0 58 23 96
2011 Either English or French 49 27 13 12 0 0 0 75 12 49

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 33 8 3 2 0 0 87 5 1029
2019 Unilingual English 49 30 10 7 4 0 0 79 11 66
2017 Bilingual 46 38 10 4 2 0 0 84 6 1130
2017 Unilingual English 41 29 11 12 7 0 0 70 19 78
2017 Either English or French 69 26 3 2 0 0 0 95 2 66
2014 Bilingual 37 44 13 4 1 0 0 81 6 1233
2014 Unilingual English 45 35 15 3 3 0 0 80 5 69
2014 Either English or French 46 33 7 8 4 2 0 80 13 54
2011 Bilingual 28 45 16 8 3 0 0 73 10 1242
2011 Unilingual English 31 26 20 15 9 0 0 56 23 96
2011 Either English or French 41 37 10 12 0 0 0 77 12 49
2008 Bilingual 42 39 11 6 2 0 0 81 8 1303
2008 Unilingual English 33 36 15 12 5 0 0 68 17 123
2008 Either English or French 49 33 2 12 3 0 0 82 15 50

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 25 11 7 3 3 0 79 10 1041
2019 Unilingual English 43 23 10 12 8 1 2 69 21 66
2017 Bilingual 43 26 15 6 4 4 0 73 11 1125
2017 Unilingual English 39 25 14 11 10 1 0 65 21 77
2017 Either English or French 38 30 7 13 0 12 1 78 15 65
2014 Bilingual 39 29 17 8 4 3 1 71 12 1234
2014 Unilingual English 45 18 19 10 3 4 1 66 14 69
2014 Either English or French 30 26 15 6 5 16 1 68 13 54
2011 Bilingual 33 29 17 10 6 4 1 65 17 1241
2011 Unilingual English 36 24 10 13 13 4 0 62 28 95
2011 Either English or French 51 19 8 14 2 6 0 74 17 49
2008 Bilingual 39 26 15 9 5 5 0 69 15 1301
2008 Unilingual English 27 28 18 13 7 8 0 59 21 123
2008 Either English or French 38 19 14 12 2 6 9 67 16 50
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Bilingual 36 32 32 1043
2019 Unilingual English 31 40 29 66
2017 Bilingual 33 38 29 1130
2017 Unilingual English 30 31 40 78
2017 Either English or French 41 23 36 66
2014 Bilingual 35 33 32 1232
2014 Unilingual English 19 43 38 69
2014 Either English or French 30 36 34 54
2011 Bilingual 40 33 28 1240
2011 Unilingual English 36 26 39 96
2011 Either English or French 31 43 26 49

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Bilingual 16 37 30 3 9 6 367
2017 Bilingual 10 31 34 5 11 10 379
2017 Unilingual English 24 20 17 12 17 8 23
2017 Either English or French 5 21 8 0 56 10 27
2014 Bilingual 12 37 35 5 9999 11 426
2014 Unilingual English 27 0 14 37 9999 21 13
2014 Either English or French 11 16 32 10 9999 32 17
2011 Bilingual 16 32 40 5 9999 7 488
2011 Unilingual English 15 16 35 8 9999 26 33
2011 Either English or French 41 32 6 8 9999 13 15
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 32 45 9 8 2 1 3 81 10 1033
2019 Unilingual English 26 51 11 8 3 0 3 78 11 66

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 55 26 8 2 0 5 4 89 3 1031
2019 Unilingual English 62 22 4 0 3 7 3 93 3 65
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 11 89 1041
2019 Unilingual English 14 86 66

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 47 53 116

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 60 40 116

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 8 92 116

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 116

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 7 93 116

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 4 96 116

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 35 65 115

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 36 64 115

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 40 60 115

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 47 53 115

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 24 76 115

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 57 43 115

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 35 65 115

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 115

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 7 93 115

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 42 58 115

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 27 73 115

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 14 86 115

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 58 42 114

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 114

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 11 89 114

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 15 85 114

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 7 93 114

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 4 96 114

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 16 84 114

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 20 80 114

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 21 79 114

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 13 87 107

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 16 84 107

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 10 90 107

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 7 93 107

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 10 90 107

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 18 82 107

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 11 89 107

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 6 94 107

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 13 87 107

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 29 71 107

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 14 86 107

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 54 46 107

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 51 49 107

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 9 91 107

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 12 88 1039
2019 Unilingual English 12 88 66

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 18 17 18 6 4 30 8 55 16 1041
2019 Unilingual English 14 17 19 9 4 27 9 50 20 65
2017 Bilingual 13 17 17 5 4 34 9 53 17 1130
2017 Unilingual English 12 20 11 7 13 35 1 51 31 77
2017 Either English or French 11 12 9 2 0 43 23 68 6 66
2014 Bilingual 14 17 17 5 4 34 9 53 17 1231
2014 Unilingual English 22 14 14 7 5 33 4 57 20 69
2014 Either English or French 15 12 10 4 3 43 13 61 17 54

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 38 34 15 4 2 7 1 77 7 1041
2019 Unilingual English 35 34 14 5 3 7 3 76 9 66
2017 Bilingual 29 34 16 4 3 12 1 73 8 1128
2017 Unilingual English 23 36 15 11 6 8 0 65 19 77
2017 Either English or French 42 29 8 1 0 18 2 88 1 66
2014 Bilingual 27 32 18 4 3 15 2 70 8 1231
2014 Unilingual English 34 26 20 1 1 16 0 73 3 69
2014 Either English or French 32 16 23 4 0 24 0 64 5 54
2011 Bilingual 29 37 15 6 2 10 0 74 9 1240
2011 Unilingual English 27 30 17 11 5 9 0 63 18 96
2011 Either English or French 46 31 15 2 0 5 2 82 2 50
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 6 94 1041
2019 Unilingual English 12 88 65

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 43 57 65

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 70 30 65

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 65

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 65

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 8 92 65

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 26 74 61

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 11 89 61

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 17 83 61

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 35 65 61

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 23 77 61

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 13 87 61

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 61

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 17 83 61

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 61

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 15 85 61

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 38 62 61

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 10 90 61

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 10 90 61

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 12 88 61

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 12 88 61

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 9 91 61

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 46 54 61

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 6 94 1037
2019 Unilingual English 8 92 66

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 18 16 18 3 3 34 8 60 9 1040
2019 Unilingual English 9 19 21 3 5 37 6 49 14 65
2017 Bilingual 15 18 17 2 2 39 8 61 7 1131
2017 Unilingual English 10 18 14 8 7 40 4 48 27 77
2017 Either English or French 17 14 12 1 0 41 14 70 2 66
2014 Bilingual 14 14 19 2 1 41 9 55 6 1233
2014 Unilingual English 18 10 24 1 1 41 4 52 5 69
2014 Either English or French 21 10 9 3 1 46 10 69 10 54

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 40 32 14 2 2 8 1 80 5 1040
2019 Unilingual English 35 27 14 4 3 15 1 75 8 66
2017 Bilingual 31 36 14 2 2 15 2 79 4 1128
2017 Unilingual English 30 39 12 4 5 9 1 77 10 77
2017 Either English or French 41 26 11 0 0 21 1 86 0 66
2014 Bilingual 27 34 15 2 1 19 2 77 4 1233
2014 Unilingual English 39 19 24 4 0 14 0 67 5 69
2014 Either English or French 40 14 15 3 3 23 2 72 9 54
2011 Bilingual 33 38 12 3 1 12 1 81 4 1242
2011 Unilingual English 35 29 10 10 2 15 0 75 14 96
2011 Either English or French 48 27 12 2 0 12 0 85 2 50
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 21 30 23 11 13 0 1 52 25 1042
2019 Unilingual English 25 34 22 5 13 0 0 60 18 66
2017 Bilingual 21 19 22 16 20 0 2 41 37 1128
2017 Unilingual English 20 31 16 11 20 1 0 52 32 78
2017 Either English or French 15 24 23 18 20 0 1 39 38 66

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 17 30 28 15 10 0 0 47 25 1041
2019 Unilingual English 22 37 16 18 7 0 0 60 24 66
2017 Bilingual 14 26 29 16 13 0 1 41 30 1131
2017 Unilingual English 17 30 27 18 9 0 0 47 27 78
2017 Either English or French 42 29 19 7 3 0 0 70 11 66

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 22 31 25 13 8 0 0 54 21 1033
2019 Unilingual English 29 36 22 5 8 0 0 65 13 66
2017 Bilingual 18 27 26 17 11 0 2 46 28 1127
2017 Unilingual English 25 38 13 16 7 0 0 63 24 78
2017 Either English or French 56 20 14 7 1 0 2 78 8 66

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 21 26 26 14 11 0 1 47 26 1036
2019 Unilingual English 25 26 24 14 7 1 2 53 22 65
2017 Bilingual 17 24 26 18 13 1 2 41 32 1131
2017 Unilingual English 29 27 15 16 10 1 3 58 27 78
2017 Either English or French 45 24 20 3 5 0 2 71 9 66

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 47 26 12 7 4 0 4 75 12 1039
2019 Unilingual English 56 22 13 3 3 1 3 81 6 65
2017 Bilingual 37 25 16 7 6 1 8 68 14 1130
2017 Unilingual English 49 29 12 3 2 0 5 82 5 78
2017 Either English or French 58 16 10 1 0 0 14 87 1 65

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 32 31 20 9 7 0 1 64 16 1036
2019 Unilingual English 44 31 13 8 5 0 0 74 13 66
2017 Bilingual 27 28 23 13 8 0 1 56 21 1128
2017 Unilingual English 30 33 26 2 9 0 0 63 11 78
2017 Either English or French 40 30 15 10 4 0 1 70 14 66

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 36 21 9 4 0 1 66 13 1041
2019 Unilingual English 20 29 29 17 3 0 3 50 20 66
2017 Bilingual 29 32 21 11 5 1 2 62 16 1127
2017 Unilingual English 15 34 23 14 13 0 0 50 28 78
2017 Either English or French 46 22 20 8 0 0 5 71 8 66

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 23 37 23 12 5 0 0 60 17 1039
2019 Unilingual English 19 33 20 19 6 0 3 53 27 66
2017 Bilingual 22 31 24 14 7 1 1 54 21 1125
2017 Unilingual English 17 41 15 14 11 2 0 59 25 78
2017 Either English or French 49 34 11 2 0 1 3 86 2 66

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 33 20 10 6 0 1 63 16 1040
2019 Unilingual English 20 37 22 11 9 0 1 58 20 66
2017 Bilingual 27 29 22 13 7 0 2 57 20 1128
2017 Unilingual English 26 28 19 16 10 0 1 55 26 78
2017 Either English or French 36 35 19 8 0 0 2 72 8 66

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 26 13 7 4 0 1 75 11 1037
2019 Unilingual English 44 29 13 7 5 0 1 74 13 66

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 33 20 8 4 0 1 68 13 1034
2019 Unilingual English 28 36 18 13 4 0 1 66 17 66
2017 Bilingual 30 31 21 9 6 0 2 63 15 1128
2017 Unilingual English 17 35 23 11 10 1 2 54 22 76
2017 Either English or French 51 35 8 4 1 0 1 87 5 65

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 60 23 9 4 2 0 1 84 6 1036
2019 Unilingual English 60 25 5 4 3 0 3 87 7 66
2017 Bilingual 57 24 11 4 2 0 2 83 6 1130
2017 Unilingual English 53 27 11 6 3 0 0 80 9 78
2017 Either English or French 59 29 5 2 0 0 4 92 2 65

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 77 10 4 1 1 1 7 94 2 1036
2019 Unilingual English 83 9 4 1 1 0 1 93 3 66
2017 Bilingual 75 10 5 2 3 0 4 90 5 1128
2017 Unilingual English 71 11 2 4 6 1 4 87 11 78
2017 Either English or French 83 5 5 2 0 0 6 93 3 66

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 74 11 6 2 3 1 2 87 6 1030
2019 Unilingual English 78 9 7 1 1 1 3 89 3 65
2017 Bilingual 58 25 9 3 2 0 3 86 4 1130
2017 Unilingual English 56 26 8 3 4 0 3 85 7 78
2017 Either English or French 62 22 10 3 0 0 2 86 4 66

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 58 26 10 3 2 0 2 85 5 1032
2019 Unilingual English 55 30 11 1 0 0 3 88 1 65
2017 Bilingual 60 19 9 5 4 0 3 81 9 1125
2017 Unilingual English 47 19 6 7 16 0 4 69 24 78
2017 Either English or French 79 11 3 2 0 0 5 94 2 66

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 64 18 8 5 4 0 2 83 9 1027
2019 Unilingual English 65 19 4 8 4 0 0 84 12 65
2017 Bilingual 56 14 4 2 1 0 23 91 4 1127
2017 Unilingual English 47 5 1 3 2 0 43 90 7 77
2017 Either English or French 68 8 3 0 0 0 21 96 0 66

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 14 6 2 1 0 21 88 5 1029
2019 Unilingual English 68 5 0 0 0 0 26 100 0 63
2017 Bilingual 68 17 6 1 0 1 7 92 1 1122
2017 Unilingual English 62 24 6 1 1 0 5 91 3 78
2017 Either English or French 75 10 3 1 0 0 12 96 1 66

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 75 15 5 1 0 0 4 94 1 1030
2019 Unilingual English 73 16 6 0 2 0 3 92 2 65
2017 Bilingual 69 13 5 4 3 0 5 86 8 1132
2017 Unilingual English 48 23 10 9 6 0 5 74 15 77
2017 Either English or French 40 15 17 8 13 0 7 59 23 66

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 78 10 5 2 2 0 3 90 5 1036
2019 Unilingual English 50 17 12 7 13 0 1 68 21 65
2017 Bilingual 50 26 15 4 2 0 3 78 7 1126
2017 Unilingual English 43 31 14 5 4 0 3 76 9 76
2017 Either English or French 53 32 5 6 2 0 3 87 8 65

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 51 28 15 3 2 0 1 80 5 1036
2019 Unilingual English 42 30 18 6 1 0 3 74 8 65

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 17 34 36 10 3 0 0 51 12 1041
2019 Unilingual English 16 37 37 7 3 0 0 53 10 66
2017 Bilingual 9 31 40 14 6 0 0 40 19 1130
2017 Unilingual English 4 41 39 9 5 3 0 46 14 78
2017 Either English or French 18 47 27 6 2 0 0 65 8 66

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 6 18 38 26 11 0 0 38 23 1032
2019 Unilingual English 10 24 30 27 10 0 0 37 33 65
2017 Bilingual 7 20 39 22 11 0 0 33 27 1129
2017 Unilingual English 6 17 51 18 5 1 1 24 24 78
2017 Either English or French 5 13 28 39 14 0 1 53 18 66

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 47 41 8 3 1 1 0 88 4 1033
2019 Unilingual English 39 43 13 3 3 0 0 82 5 66
2017 Bilingual 40 44 9 3 2 3 0 86 5 1128
2017 Unilingual English 33 42 9 7 6 2 0 77 14 77
2017 Either English or French 37 46 7 4 0 5 1 88 4 65

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 42 13 6 4 1 0 77 10 1041
2019 Unilingual English 32 37 17 11 3 0 0 69 14 64
2017 Bilingual 23 47 14 10 4 1 0 72 14 1130
2017 Unilingual English 24 38 15 12 10 1 0 63 22 78
2017 Either English or French 29 54 7 2 0 7 0 90 2 66
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 14 86 1042
2019 Unilingual English 24 76 66
2017 Bilingual 15 85 1130
2017 Unilingual English 22 78 78
2017 Either English or French 8 92 66
2014 Bilingual 13 87 1233
2014 Unilingual English 14 86 68

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 86 14 148
2019 Unilingual English 75 25 16
2017 Bilingual 88 12 172
2017 Unilingual English 70 30 17
2014 Bilingual 82 18 162
2014 Unilingual English 79 21 10

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 61 27 5 5 2 0 0 88 8 122
2019 Unilingual English 52 48 0 0 0 0 0 100 0 12
2017 Bilingual 51 35 7 3 2 1 0 87 6 150
2017 Unilingual English 40 23 21 8 8 0 0 64 16 12
2014 Bilingual 57 32 3 6 1 1 1 90 7 134
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 26 31 21 10 10 2 0 27 73 1035
2019 Unilingual English 29 32 15 8 13 3 0 30 70 66
2017 Bilingual 30 22 21 11 12 3 1 32 68 1131
2017 Unilingual English 19 28 20 9 15 9 0 21 79 78
2017 Either English or French 19 28 13 10 20 4 6 21 79 66

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 61 39 751
2019 Unilingual English 52 48 47

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 35 65 729
2019 Unilingual English 41 59 46

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 20 30 17 16 10 1 6 53 28 730
2019 Unilingual English 20 27 11 14 17 5 6 54 34 45
2017 Bilingual 17 26 15 16 12 2 11 50 33 744
2017 Unilingual English 18 29 9 19 14 3 7 52 37 56
2017 Either English or French 32 14 11 25 7 5 7 52 35 48

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 6 14 15 23 33 2 7 22 61 731
2019 Unilingual English 4 12 18 21 32 7 6 18 61 45
2017 Bilingual 3 7 10 19 50 2 8 12 77 744
2017 Unilingual English 4 5 17 26 46 2 2 9 74 56
2017 Either English or French 11 4 10 11 50 5 9 18 71 48

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 20 15 12 13 0 6 58 26 1020
2019 Unilingual English 37 19 12 13 9 1 8 62 25 63
Report a problem on this page
Date modified: