2019 Public Service Employee Survey Results for Canadian Heritage by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 38 5 3 0 0 0 92 3 38
2019 Communications or public affairs 42 50 2 6 0 0 0 91 6 80
2019 Security 64 36 0 0 0 0 0 100 0 11
2019 Science and technology 29 41 10 6 14 0 0 70 20 20
2019 Administration and operations 44 48 4 3 1 0 0 92 5 277
2019 Human resources 60 30 3 6 1 0 0 90 7 67
2019 Financial management 66 28 2 2 0 0 2 96 2 53
2019 Real property 43 49 8 0 0 0 0 92 0 11
2019 Information management 53 35 4 8 0 0 0 88 8 21
2019 Information technology 54 32 3 11 0 0 0 86 11 39
2019 Internal audit 69 23 0 8 0 0 0 92 8 13
2019 Evaluation 46 39 0 16 0 0 0 84 16 12
2019 Data sciences 40 38 5 17 0 0 0 78 17 17
2019 Policy 46 43 3 7 1 0 0 89 8 183
2019 Project management 45 43 3 9 0 0 0 88 9 104
2019 Other services to the public 40 43 5 12 0 0 0 83 12 57
2019 None of the above 48 39 3 8 1 0 0 88 9 89
2017 Client contact centre 55 35 8 2 0 0 0 91 2 57
2017 Communications or public affairs 50 39 2 6 2 0 0 89 8 91
2017 Security 43 50 0 7 0 0 0 93 7 14
2017 Science and technology 51 38 0 8 4 0 0 88 12 24
2017 Administration and operations 40 47 4 8 2 0 0 87 9 274
2017 Human resources 58 35 6 1 0 0 0 93 1 68
2017 Financial management 49 47 3 2 0 0 0 95 2 59
2017 Procurement 39 40 0 21 0 0 0 79 21 10
2017 Information management 44 50 0 6 0 0 0 94 6 24
2017 Information technology 47 34 12 5 2 0 0 81 7 56
2017 Internal audit 46 48 0 0 6 0 0 94 6 15
2017 Evaluation 40 51 0 0 8 0 0 92 8 11
2017 Data sciences 36 45 0 9 9 0 0 81 19 10
2017 Policy 37 47 5 7 3 0 0 84 11 160
2017 Project management 34 50 3 11 2 0 0 84 13 139
2017 Other services to the public 38 50 3 5 4 0 0 88 9 60
2017 None of the above 37 49 4 8 3 0 0 85 11 159
2014 Client contact centre 36 52 5 6 1 0 0 88 7 63
2014 Communications or public affairs 32 46 6 12 3 0 1 79 14 111
2014 Access to information and privacy 24 60 16 0 0 0 0 84 0 12
2014 Security 27 46 0 18 0 0 9 80 20 11
2014 Science and technology 26 54 7 9 4 0 0 80 13 25
2014 Administration and operations 37 51 4 7 1 0 0 88 8 358
2014 Human resources 54 44 1 1 0 0 0 97 1 73
2014 Financial management 48 41 4 5 3 0 0 88 8 77
2014 Information management 21 68 2 3 6 0 0 89 9 31
2014 Information technology 34 52 6 6 1 0 0 87 7 70
2014 Internal audit 29 64 0 0 7 0 0 93 7 14
2014 Evaluation 21 53 10 16 0 0 0 74 16 17
2014 Other services to the public 37 50 4 8 2 0 0 87 9 117
2014 None of the above 29 49 7 13 3 0 0 77 16 325

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 27 0 4 0 0 0 96 4 38
2019 Communications or public affairs 57 30 4 6 4 0 0 86 10 80
2019 Security 45 36 9 9 0 0 0 82 9 11
2019 Science and technology 61 34 0 5 0 0 0 95 5 20
2019 Administration and operations 56 33 5 4 1 0 0 89 6 278
2019 Human resources 62 28 6 1 1 0 1 91 3 67
2019 Financial management 64 27 5 2 2 0 0 91 4 52
2019 Real property 41 43 8 8 0 0 0 84 8 11
2019 Information management 54 24 14 8 0 0 0 78 8 21
2019 Information technology 65 19 5 3 3 3 3 89 6 39
2019 Internal audit 58 25 0 17 0 0 0 83 17 12
2019 Evaluation 61 39 0 0 0 0 0 100 0 12
2019 Data sciences 61 28 6 6 0 0 0 89 6 17
2019 Policy 68 21 3 6 3 0 0 89 8 181
2019 Project management 57 32 1 8 2 0 0 89 10 104
2019 Other services to the public 62 18 9 11 0 0 0 80 11 55
2019 None of the above 63 22 5 7 2 0 0 85 10 89
2017 Client contact centre 52 27 19 0 2 0 0 80 2 57
2017 Communications or public affairs 52 35 9 3 2 0 0 86 5 91
2017 Security 43 29 0 14 7 0 7 78 22 14
2017 Science and technology 65 20 4 8 0 0 4 88 8 24
2017 Administration and operations 53 34 8 4 1 0 0 87 5 274
2017 Human resources 62 27 3 7 1 0 0 89 8 68
2017 Financial management 49 41 6 3 2 0 0 90 5 59
2017 Procurement 69 11 10 10 0 0 0 80 10 10
2017 Information management 64 28 4 4 0 0 0 92 4 24
2017 Information technology 50 27 9 5 5 0 3 80 11 56
2017 Internal audit 41 29 18 6 6 0 0 70 12 15
2017 Evaluation 66 34 0 0 0 0 0 100 0 11
2017 Data sciences 37 36 0 18 9 0 0 73 27 10
2017 Policy 61 28 5 7 1 0 0 88 7 160
2017 Project management 50 35 4 8 3 0 0 86 11 139
2017 Other services to the public 74 20 3 2 2 0 0 94 3 60
2017 None of the above 52 33 6 7 1 0 1 86 8 159
2014 Client contact centre 37 34 9 18 1 0 0 71 20 62
2014 Communications or public affairs 53 26 5 8 7 0 1 80 15 111
2014 Access to information and privacy 55 36 0 8 0 0 0 92 8 12
2014 Security 36 18 18 0 18 0 9 60 20 11
2014 Science and technology 62 22 3 8 4 0 0 84 12 25
2014 Administration and operations 54 29 6 9 2 0 0 84 11 358
2014 Human resources 57 29 1 12 0 0 0 86 12 73
2014 Financial management 53 32 4 12 0 0 0 85 12 77
2014 Information management 45 37 8 7 3 0 0 82 10 31
2014 Information technology 50 28 9 7 6 0 0 78 13 70
2014 Internal audit 36 43 7 14 0 0 0 79 14 14
2014 Evaluation 52 27 11 5 5 0 0 79 10 17
2014 Other services to the public 57 31 5 7 0 0 0 88 7 117
2014 None of the above 49 32 5 10 3 0 0 82 13 325

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 40 8 0 0 0 0 92 0 38
2019 Communications or public affairs 47 37 7 5 3 0 1 85 8 80
2019 Security 57 27 7 9 0 0 0 84 9 11
2019 Science and technology 48 44 0 9 0 0 0 91 9 20
2019 Administration and operations 47 42 5 6 0 0 0 89 6 275
2019 Human resources 69 23 1 3 1 0 1 94 4 67
2019 Financial management 64 27 4 5 0 0 0 91 5 53
2019 Real property 78 14 0 8 0 0 0 92 8 11
2019 Information management 46 36 10 8 0 0 0 81 8 21
2019 Information technology 56 32 3 5 4 0 0 88 10 39
2019 Internal audit 61 31 0 8 0 0 0 92 8 13
2019 Evaluation 53 32 16 0 0 0 0 84 0 12
2019 Data sciences 55 28 6 6 0 0 6 88 6 17
2019 Policy 51 32 7 9 2 0 0 82 11 183
2019 Project management 43 38 7 9 3 0 0 80 12 104
2019 Other services to the public 46 31 12 10 1 0 0 77 11 56
2019 None of the above 61 27 4 6 1 0 0 89 7 88
2017 Client contact centre 55 27 11 7 0 0 0 82 7 57
2017 Communications or public affairs 44 41 10 3 1 0 0 86 4 91
2017 Security 48 35 17 0 0 0 0 83 0 13
2017 Science and technology 69 27 0 4 0 0 0 96 4 24
2017 Administration and operations 47 39 7 7 0 0 0 86 7 274
2017 Human resources 65 31 0 4 0 0 0 96 4 68
2017 Financial management 50 41 4 5 0 0 0 91 5 59
2017 Procurement 69 10 0 21 0 0 0 79 21 10
2017 Information management 56 26 7 11 0 0 0 82 11 24
2017 Information technology 53 33 5 7 2 0 0 86 9 56
2017 Internal audit 47 36 0 12 6 0 0 83 17 15
2017 Evaluation 32 43 8 16 0 0 0 75 16 11
2017 Data sciences 44 38 18 0 0 0 0 82 0 10
2017 Policy 48 41 3 3 4 0 0 89 8 160
2017 Project management 41 39 6 9 4 0 0 80 14 139
2017 Other services to the public 56 28 3 11 2 0 0 85 12 60
2017 None of the above 52 38 5 3 2 0 0 90 5 159
2014 Client contact centre 39 45 10 6 0 0 0 83 6 63
2014 Communications or public affairs 49 34 4 10 3 0 1 84 13 111
2014 Access to information and privacy 32 60 8 0 0 0 0 92 0 12
2014 Security 27 37 9 8 9 0 9 71 19 11
2014 Science and technology 56 27 8 9 0 0 0 84 9 25
2014 Administration and operations 48 38 8 4 2 0 0 87 6 358
2014 Human resources 50 43 5 0 3 0 0 93 3 73
2014 Financial management 49 41 5 3 3 0 0 89 5 77
2014 Information management 37 36 12 13 3 0 0 73 16 31
2014 Information technology 41 36 14 7 3 0 0 76 10 70
2014 Internal audit 36 43 7 7 7 0 0 79 14 14
2014 Evaluation 36 54 10 0 0 0 0 90 0 17
2014 Other services to the public 43 40 8 6 3 0 0 83 9 117
2014 None of the above 39 39 7 10 5 0 0 78 15 326

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 50 12 2 0 0 0 86 2 37
2019 Communications or public affairs 37 48 8 4 4 0 0 85 8 79
2019 Security 51 31 9 9 0 0 0 82 9 11
2019 Science and technology 49 33 14 4 0 0 0 81 4 20
2019 Administration and operations 31 45 13 8 2 0 2 77 10 274
2019 Human resources 52 36 9 0 3 0 0 88 3 67
2019 Financial management 53 34 12 2 0 0 0 87 2 53
2019 Real property 26 59 8 8 0 0 0 85 8 11
2019 Information management 32 36 23 8 0 0 0 69 8 21
2019 Information technology 42 29 7 15 5 0 1 72 21 39
2019 Internal audit 77 15 8 0 0 0 0 92 0 13
2019 Evaluation 37 55 8 0 0 0 0 92 0 12
2019 Data sciences 55 34 6 6 0 0 0 89 6 17
2019 Policy 38 38 11 9 2 0 1 77 12 183
2019 Project management 28 47 11 8 4 1 1 77 12 104
2019 Other services to the public 17 49 16 15 2 0 2 67 17 57
2019 None of the above 44 41 2 8 5 0 0 85 13 89
2018 Client contact centre 31 55 3 8 3 0 0 86 12 32
2018 Communications or public affairs 35 42 13 9 1 0 0 77 10 96
2018 Science and technology 20 58 12 10 0 0 0 78 10 20
2018 Administration and operations 36 44 13 6 1 0 0 80 7 259
2018 Human resources 48 40 4 5 0 0 3 90 5 73
2018 Financial management 41 37 12 6 4 0 0 78 10 63
2018 Information management 56 38 7 0 0 0 0 93 0 14
2018 Information technology 38 28 18 13 0 3 0 68 14 38
2018 Internal audit 74 15 12 0 0 0 0 88 0 12
2018 Evaluation 46 40 10 0 4 0 0 86 4 21
2018 Data sciences 31 46 14 9 0 0 0 77 9 22
2018 Policy 19 52 13 13 2 0 1 72 16 192
2018 Project management 24 50 10 11 5 0 0 74 16 121
2018 Other services to the public 19 58 7 13 3 0 0 78 15 67
2018 None of the above 29 49 9 10 3 0 0 78 13 130
2017 Client contact centre 36 41 10 11 3 0 0 77 14 57
2017 Communications or public affairs 35 41 14 6 1 0 2 78 8 91
2017 Security 39 40 7 7 7 0 0 79 14 14
2017 Science and technology 25 57 11 4 0 0 4 85 4 24
2017 Administration and operations 30 46 11 10 1 1 1 77 11 274
2017 Human resources 54 30 13 3 0 0 0 84 3 68
2017 Financial management 41 39 7 9 4 0 0 80 13 59
2017 Procurement 49 20 20 11 0 0 0 69 11 10
2017 Information management 52 32 7 10 0 0 0 83 10 24
2017 Information technology 38 42 9 7 2 2 0 82 9 56
2017 Internal audit 58 30 0 6 6 0 0 88 12 15
2017 Evaluation 24 60 8 8 0 0 0 84 8 11
2017 Data sciences 0 63 8 29 0 0 0 63 29 10
2017 Policy 33 40 12 10 4 1 1 74 14 160
2017 Project management 27 52 7 10 3 0 1 80 13 139
2017 Other services to the public 42 44 11 3 0 0 0 86 3 60
2017 None of the above 30 44 10 12 2 0 2 76 14 159
2014 Client contact centre 35 36 8 18 3 0 0 71 21 63
2014 Communications or public affairs 40 35 10 10 1 1 4 78 11 110
2014 Access to information and privacy 16 42 34 0 8 0 0 58 8 12
2014 Security 29 40 10 0 10 0 10 77 11 10
2014 Science and technology 26 46 20 4 4 0 0 72 8 25
2014 Administration and operations 33 44 13 7 2 0 0 78 9 358
2014 Human resources 50 34 12 0 4 0 0 84 4 73
2014 Financial management 37 36 15 6 4 0 1 74 10 77
2014 Information management 39 34 6 18 0 0 3 75 18 31
2014 Information technology 16 30 18 25 9 0 2 47 34 70
2014 Internal audit 50 21 21 7 0 0 0 71 7 14
2014 Evaluation 21 53 11 5 5 0 5 78 10 17
2014 Other services to the public 31 44 10 12 3 0 0 75 15 117
2014 None of the above 25 44 14 11 5 0 0 69 16 326

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 45 47 8 0 0 0 0 92 0 38
2019 Communications or public affairs 46 41 7 3 4 0 0 87 6 79
2019 Security 42 58 0 0 0 0 0 100 0 11
2019 Science and technology 78 22 0 0 0 0 0 100 0 20
2019 Administration and operations 47 43 6 3 1 0 0 89 4 275
2019 Human resources 71 25 2 0 1 0 0 96 1 67
2019 Financial management 62 27 9 2 0 0 0 89 2 53
2019 Real property 53 21 8 17 0 0 0 74 17 11
2019 Information management 64 28 4 0 4 0 0 92 4 21
2019 Information technology 46 41 3 5 4 0 0 88 10 39
2019 Internal audit 77 8 8 8 0 0 0 85 8 13
2019 Evaluation 61 39 0 0 0 0 0 100 0 12
2019 Data sciences 66 23 11 0 0 0 0 89 0 17
2019 Policy 52 32 8 5 2 1 0 85 7 182
2019 Project management 41 44 8 6 1 0 0 86 6 102
2019 Other services to the public 43 36 12 6 2 0 0 79 8 57
2019 None of the above 61 23 10 4 1 0 0 85 5 88
2017 Client contact centre 51 38 5 6 0 0 0 89 6 56
2017 Communications or public affairs 50 44 3 3 0 0 0 94 3 91
2017 Security 39 45 9 7 0 0 0 84 7 14
2017 Science and technology 87 13 0 0 0 0 0 100 0 24
2017 Administration and operations 49 43 5 2 2 0 0 91 4 273
2017 Human resources 56 38 3 1 1 0 0 94 3 68
2017 Financial management 50 39 3 5 2 2 0 90 6 59
2017 Procurement 69 20 0 11 0 0 0 89 11 10
2017 Information management 57 31 8 4 0 0 0 88 4 24
2017 Information technology 54 36 8 2 0 0 0 90 2 56
2017 Internal audit 71 12 17 0 0 0 0 83 0 15
2017 Evaluation 40 43 8 8 0 0 0 83 8 11
2017 Data sciences 72 28 0 0 0 0 0 100 0 10
2017 Policy 54 36 6 2 2 1 0 91 3 160
2017 Project management 47 40 8 2 1 0 1 88 4 138
2017 Other services to the public 63 31 5 0 2 0 0 94 2 60
2017 None of the above 56 33 6 2 3 1 0 89 5 158
2014 Client contact centre 48 42 9 1 0 0 0 89 1 63
2014 Communications or public affairs 48 44 2 4 1 0 2 94 5 110
2014 Access to information and privacy 24 58 10 8 0 0 0 82 8 12
2014 Security 63 28 0 0 0 0 9 100 0 11
2014 Science and technology 71 19 4 0 0 5 0 95 0 25
2014 Administration and operations 48 41 5 4 1 1 0 90 5 357
2014 Human resources 59 38 3 0 0 0 0 97 0 73
2014 Financial management 50 39 5 3 3 0 0 89 5 77
2014 Information management 47 43 6 3 0 0 0 91 3 31
2014 Information technology 44 34 13 5 4 0 0 77 9 70
2014 Internal audit 36 43 14 0 7 0 0 79 7 14
2014 Evaluation 32 58 5 0 0 5 0 94 0 17
2014 Other services to the public 49 39 5 7 0 1 0 88 7 117
2014 None of the above 45 36 11 7 1 0 0 81 8 326

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 36 11 7 0 0 0 82 7 38
2019 Communications or public affairs 48 38 8 4 3 0 0 86 6 80
2019 Security 55 27 0 9 9 0 0 82 18 11
2019 Science and technology 35 51 5 0 4 0 5 90 5 20
2019 Administration and operations 44 38 7 6 3 1 1 84 9 278
2019 Human resources 75 21 1 0 1 1 0 97 2 67
2019 Financial management 63 33 2 2 0 0 0 96 2 53
2019 Real property 58 17 17 8 0 0 0 75 8 11
2019 Information management 43 53 0 4 0 0 0 96 4 21
2019 Information technology 61 35 0 2 3 0 0 96 4 39
2019 Internal audit 77 8 8 0 8 0 0 85 8 13
2019 Evaluation 46 47 0 7 0 0 0 93 7 12
2019 Data sciences 77 17 6 0 0 0 0 94 0 17
2019 Policy 52 34 6 6 2 0 0 86 8 180
2019 Project management 52 29 8 10 1 0 0 81 11 102
2019 Other services to the public 49 26 13 5 6 0 2 75 12 57
2019 None of the above 67 22 4 4 2 0 0 90 6 88
2018 Client contact centre 63 26 3 8 0 0 0 88 8 32
2018 Communications or public affairs 37 40 12 5 6 0 0 77 11 97
2018 Science and technology 58 33 5 5 0 0 0 90 5 20
2018 Administration and operations 48 36 6 7 2 1 0 85 9 257
2018 Human resources 73 21 4 3 0 0 0 93 3 73
2018 Financial management 42 41 6 10 2 0 0 83 12 62
2018 Information management 45 48 0 0 7 0 0 93 7 14
2018 Information technology 50 36 11 0 0 3 0 89 0 38
2018 Internal audit 51 30 0 19 0 0 0 81 19 12
2018 Evaluation 63 14 5 9 9 0 0 77 18 21
2018 Data sciences 58 29 5 8 0 0 0 87 8 22
2018 Policy 48 36 9 4 3 0 0 84 8 193
2018 Project management 53 27 8 8 3 0 0 80 11 122
2018 Other services to the public 54 31 7 1 7 0 0 85 8 67
2018 None of the above 48 33 8 6 3 0 3 83 9 130
2017 Client contact centre 49 33 13 5 0 0 0 82 5 56
2017 Communications or public affairs 48 34 7 9 1 0 0 83 10 91
2017 Security 50 22 0 14 7 0 7 78 22 14
2017 Science and technology 53 31 0 4 0 4 8 95 5 24
2017 Administration and operations 43 39 8 6 4 0 0 82 10 274
2017 Human resources 66 21 8 6 0 0 0 86 6 68
2017 Financial management 62 26 5 8 0 0 0 88 8 59
2017 Procurement 29 30 10 21 10 0 0 59 31 10
2017 Information management 50 33 8 4 0 0 6 88 4 24
2017 Information technology 52 37 5 4 0 0 2 91 4 56
2017 Internal audit 53 29 6 6 6 0 0 83 12 15
2017 Evaluation 51 25 8 8 8 0 0 75 16 11
2017 Data sciences 62 20 19 0 0 0 0 81 0 10
2017 Policy 41 36 8 8 6 0 1 77 14 160
2017 Project management 45 36 5 9 3 0 1 83 12 138
2017 Other services to the public 49 40 3 3 2 0 3 92 5 60
2017 None of the above 46 36 6 4 7 0 1 83 11 159
2014 Client contact centre 47 28 13 8 3 1 0 76 11 63
2014 Communications or public affairs 41 33 10 11 4 0 1 75 14 111
2014 Access to information and privacy 34 18 8 23 16 0 0 53 39 12
2014 Security 45 37 9 0 0 0 9 90 0 11
2014 Science and technology 53 31 12 4 0 0 0 84 4 25
2014 Administration and operations 42 37 10 7 2 1 2 81 9 358
2014 Human resources 56 30 9 5 0 0 0 86 5 73
2014 Financial management 51 30 10 5 4 0 0 81 9 77
2014 Information management 40 30 18 6 4 0 3 72 10 31
2014 Information technology 34 45 10 4 4 3 0 81 9 70
2014 Internal audit 29 50 7 7 7 0 0 79 14 14
2014 Evaluation 43 26 10 10 0 0 11 77 12 17
2014 Other services to the public 45 37 6 7 2 2 2 85 9 117
2014 None of the above 42 36 9 7 5 0 1 79 12 326

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 35 14 2 2 0 0 81 4 38
2019 Communications or public affairs 30 48 11 6 5 0 0 78 11 80
2019 Security 33 45 0 13 9 0 0 78 22 11
2019 Science and technology 65 31 0 0 4 0 0 96 4 20
2019 Administration and operations 37 45 9 6 2 0 0 83 9 278
2019 Human resources 46 46 3 0 4 0 0 93 4 67
2019 Financial management 51 39 7 4 0 0 0 90 4 53
2019 Real property 14 52 8 17 0 0 10 72 19 11
2019 Information management 43 43 0 15 0 0 0 85 15 21
2019 Information technology 41 37 11 7 3 0 0 79 10 39
2019 Internal audit 61 31 0 0 8 0 0 92 8 13
2019 Evaluation 39 46 8 0 8 0 0 84 8 12
2019 Data sciences 49 28 17 6 0 0 0 77 6 17
2019 Policy 37 43 11 7 2 0 0 81 8 182
2019 Project management 38 45 10 5 3 0 0 83 7 104
2019 Other services to the public 34 42 16 7 1 0 0 76 8 57
2019 None of the above 56 30 8 3 3 0 0 86 6 88
2018 Client contact centre 44 31 11 14 0 0 0 75 14 32
2018 Communications or public affairs 33 50 8 7 2 0 0 83 9 97
2018 Science and technology 58 37 5 0 0 0 0 95 0 20
2018 Administration and operations 42 36 12 7 2 0 0 78 10 256
2018 Human resources 52 37 4 4 4 0 0 88 8 72
2018 Financial management 32 55 6 6 2 0 0 87 7 61
2018 Information management 36 46 11 0 7 0 0 82 7 14
2018 Information technology 35 38 11 8 8 0 0 73 17 38
2018 Internal audit 8 81 12 0 0 0 0 88 0 12
2018 Evaluation 32 45 9 10 4 0 0 77 14 21
2018 Data sciences 57 39 0 5 0 0 0 95 5 22
2018 Policy 33 47 8 9 3 0 0 80 12 193
2018 Project management 42 41 10 7 0 0 0 83 7 119
2018 Other services to the public 41 39 12 6 3 0 0 80 9 64
2018 None of the above 39 43 7 6 5 0 0 82 11 128
2017 Client contact centre 32 51 12 3 3 0 0 82 6 57
2017 Communications or public affairs 36 54 3 7 0 0 0 90 7 90
2017 Security 50 14 7 16 14 0 0 64 29 14
2017 Science and technology 45 37 14 4 0 0 0 82 4 24
2017 Administration and operations 30 51 7 9 3 0 0 81 12 274
2017 Human resources 34 48 10 3 6 0 0 82 8 68
2017 Financial management 32 49 15 3 2 0 0 80 5 59
2017 Procurement 20 59 10 11 0 0 0 79 11 10
2017 Information management 39 35 6 13 7 0 0 74 20 24
2017 Information technology 39 35 21 3 2 0 0 74 5 56
2017 Internal audit 30 53 12 6 0 0 0 83 6 15
2017 Evaluation 32 59 0 8 0 0 0 92 8 11
2017 Data sciences 56 35 0 9 0 0 0 91 9 10
2017 Policy 36 40 10 11 3 0 0 76 14 159
2017 Project management 40 50 4 4 2 0 0 89 6 139
2017 Other services to the public 53 38 5 3 2 0 0 91 5 60
2017 None of the above 41 40 8 4 7 0 0 81 11 159
2014 Client contact centre 37 49 10 2 3 0 0 85 5 63
2014 Communications or public affairs 30 46 10 8 4 0 1 77 12 111
2014 Access to information and privacy 8 42 26 8 16 0 0 50 24 12
2014 Security 18 28 37 8 0 0 9 50 9 11
2014 Science and technology 47 49 4 0 0 0 0 96 0 25
2014 Administration and operations 28 44 15 9 4 0 0 73 13 358
2014 Human resources 37 42 14 6 1 0 0 79 7 73
2014 Financial management 29 49 12 8 3 0 0 78 10 77
2014 Information management 54 37 6 0 3 0 0 91 3 31
2014 Information technology 23 47 19 2 7 1 0 71 10 70
2014 Internal audit 21 64 0 14 0 0 0 86 14 14
2014 Evaluation 37 42 10 10 0 0 0 79 10 17
2014 Other services to the public 24 55 11 8 2 0 0 80 10 117
2014 None of the above 32 45 11 9 4 0 0 77 12 326

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 39 19 7 2 0 0 72 9 38
2019 Communications or public affairs 33 36 16 10 4 0 1 70 14 80
2019 Security 27 45 0 18 9 0 0 73 27 11
2019 Science and technology 20 47 9 19 4 0 0 67 24 20
2019 Administration and operations 31 46 13 7 3 0 0 77 10 276
2019 Human resources 49 32 10 3 4 0 1 83 7 67
2019 Financial management 48 38 10 2 2 0 0 87 4 53
2019 Real property 22 41 10 10 17 0 0 63 27 11
2019 Information management 29 58 4 4 0 4 0 91 4 21
2019 Information technology 49 30 14 4 3 0 0 79 7 39
2019 Internal audit 62 31 0 0 8 0 0 92 8 13
2019 Evaluation 30 47 8 8 8 0 0 76 16 12
2019 Data sciences 50 34 5 11 0 0 0 84 11 17
2019 Policy 41 39 7 11 0 0 1 81 11 183
2019 Project management 34 43 7 10 5 0 0 77 16 102
2019 Other services to the public 33 36 19 5 7 0 0 69 12 57
2019 None of the above 47 33 6 9 3 1 0 81 13 89
2018 Client contact centre 49 26 12 6 8 0 0 74 14 31
2018 Communications or public affairs 34 34 19 8 5 0 0 68 13 96
2018 Science and technology 34 34 12 15 5 0 0 68 20 20
2018 Administration and operations 39 36 12 11 2 0 0 75 14 258
2018 Human resources 51 32 13 3 1 0 0 83 4 73
2018 Financial management 29 41 18 11 2 0 0 69 13 62
2018 Information management 18 63 7 13 0 0 0 80 13 14
2018 Information technology 43 38 16 3 0 0 0 81 3 38
2018 Internal audit 29 37 22 12 0 0 0 66 12 12
2018 Evaluation 35 47 9 0 9 0 0 82 9 21
2018 Data sciences 44 26 17 13 0 0 0 70 13 22
2018 Policy 33 45 9 8 5 0 0 78 13 193
2018 Project management 37 34 13 6 9 0 0 72 15 121
2018 Other services to the public 31 37 19 11 2 0 0 68 14 67
2018 None of the above 34 37 9 12 8 0 0 71 20 130
2017 Client contact centre 32 42 18 4 5 0 0 74 9 57
2017 Communications or public affairs 44 38 15 2 1 0 0 82 3 89
2017 Security 27 41 11 7 14 0 0 68 21 14
2017 Science and technology 33 48 0 15 4 0 0 81 19 24
2017 Administration and operations 32 41 13 10 3 0 0 73 14 274
2017 Human resources 41 38 11 7 3 0 0 79 10 68
2017 Financial management 41 29 20 5 5 0 0 70 9 59
2017 Procurement 30 10 10 41 10 0 0 40 51 10
2017 Information management 42 25 10 15 7 0 0 67 22 24
2017 Information technology 37 30 19 14 0 0 0 66 14 56
2017 Internal audit 41 30 11 12 6 0 0 71 17 15
2017 Evaluation 50 33 0 8 8 0 0 83 17 11
2017 Data sciences 38 53 0 0 9 0 0 91 9 10
2017 Policy 36 35 12 10 7 0 0 71 17 159
2017 Project management 27 44 14 11 3 0 0 71 15 139
2017 Other services to the public 44 35 12 5 5 0 0 79 9 60
2017 None of the above 37 37 11 7 8 1 0 74 15 159
2014 Client contact centre 31 40 21 3 5 0 0 71 8 63
2014 Communications or public affairs 32 29 15 17 6 0 1 61 24 111
2014 Access to information and privacy 16 18 50 0 16 0 0 34 16 12
2014 Security 18 36 28 9 0 0 9 60 10 11
2014 Science and technology 37 35 16 12 0 0 0 72 12 25
2014 Administration and operations 30 41 18 8 3 0 0 70 12 358
2014 Human resources 42 42 8 6 3 0 0 84 8 73
2014 Financial management 33 41 16 5 5 0 0 74 10 77
2014 Information management 42 33 13 9 3 0 0 75 12 31
2014 Information technology 27 41 14 8 8 0 1 69 16 70
2014 Internal audit 21 71 0 7 0 0 0 93 7 14
2014 Evaluation 33 52 10 0 5 0 0 85 5 17
2014 Other services to the public 29 43 10 13 6 0 0 72 19 117
2014 None of the above 30 34 15 16 3 1 0 65 20 326

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 39 17 0 0 0 0 83 0 38
2019 Communications or public affairs 30 44 14 9 3 0 0 74 11 80
2019 Security 34 35 9 13 9 0 0 69 22 11
2019 Science and technology 44 48 4 0 4 0 0 91 4 20
2019 Administration and operations 35 48 9 7 1 0 0 83 8 275
2019 Human resources 32 50 11 4 3 0 0 82 7 66
2019 Financial management 39 51 10 0 0 0 0 90 0 51
2019 Real property 18 37 17 10 17 0 0 55 27 11
2019 Information management 26 60 10 4 0 0 0 85 4 21
2019 Information technology 33 50 5 6 5 0 0 83 11 39
2019 Internal audit 62 31 0 0 8 0 0 92 8 13
2019 Evaluation 31 46 8 8 8 0 0 76 16 12
2019 Data sciences 27 33 40 0 0 0 0 60 0 17
2019 Policy 31 37 14 11 6 0 1 69 17 182
2019 Project management 33 46 10 11 0 0 0 79 11 103
2019 Other services to the public 31 52 12 3 2 0 0 83 5 57
2019 None of the above 44 38 6 6 5 0 0 82 11 88
2018 Client contact centre 29 39 17 15 0 0 0 68 15 31
2018 Communications or public affairs 33 40 16 10 1 0 0 73 11 97
2018 Science and technology 53 28 0 19 0 0 0 81 19 20
2018 Administration and operations 35 44 12 7 2 0 0 79 9 259
2018 Human resources 48 32 13 6 0 0 0 80 6 73
2018 Financial management 30 46 12 11 2 0 0 76 13 62
2018 Information management 24 53 23 0 0 0 0 77 0 14
2018 Information technology 35 42 8 8 7 0 0 77 15 38
2018 Internal audit 44 37 19 0 0 0 0 81 0 12
2018 Evaluation 24 57 0 15 4 0 0 81 19 20
2018 Data sciences 42 40 9 5 5 0 0 82 9 22
2018 Policy 25 41 13 13 8 0 0 66 21 193
2018 Project management 36 41 11 11 2 0 0 76 13 122
2018 Other services to the public 38 49 11 1 0 0 0 88 1 66
2018 None of the above 31 45 10 8 6 0 0 76 14 130
2017 Client contact centre 38 42 10 5 6 0 0 80 10 57
2017 Communications or public affairs 28 40 16 13 3 0 0 68 16 90
2017 Security 36 28 16 7 14 0 0 64 21 14
2017 Science and technology 51 44 5 0 0 0 0 95 0 24
2017 Administration and operations 30 49 11 8 2 0 0 79 10 274
2017 Human resources 38 35 14 8 4 0 0 73 13 68
2017 Financial management 32 45 11 8 5 0 0 76 12 59
2017 Procurement 30 40 20 11 0 0 0 69 11 10
2017 Information management 50 28 3 12 7 0 0 78 19 24
2017 Information technology 27 51 12 7 2 0 2 79 9 56
2017 Internal audit 42 35 6 0 17 0 0 77 17 15
2017 Evaluation 50 16 17 17 0 0 0 66 17 11
2017 Data sciences 27 56 9 0 9 0 0 82 9 10
2017 Policy 28 38 14 12 7 0 0 66 20 159
2017 Project management 35 46 8 8 3 0 0 81 11 138
2017 Other services to the public 45 43 6 3 3 0 0 87 6 60
2017 None of the above 37 39 12 9 4 0 0 75 13 159

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 45 48 7 0 0 0 0 93 0 38
2019 Communications or public affairs 38 48 8 4 3 0 0 86 6 80
2019 Security 47 30 10 14 0 0 0 77 14 10
2019 Science and technology 46 45 9 0 0 0 0 91 0 19
2019 Administration and operations 45 43 8 3 1 0 0 88 4 274
2019 Human resources 44 37 16 0 3 0 0 81 3 67
2019 Financial management 59 36 5 0 0 0 0 95 0 53
2019 Real property 8 57 17 0 17 0 0 65 17 11
2019 Information management 51 33 4 8 0 0 4 87 8 20
2019 Information technology 36 42 20 0 3 0 0 78 3 39
2019 Internal audit 69 31 0 0 0 0 0 100 0 13
2019 Evaluation 45 32 16 0 8 0 0 76 8 12
2019 Data sciences 49 45 0 6 0 0 0 94 6 17
2019 Policy 50 36 9 4 1 0 0 87 5 183
2019 Project management 41 46 9 4 0 0 0 87 4 103
2019 Other services to the public 45 40 12 2 2 0 0 84 4 57
2019 None of the above 54 37 4 5 0 0 0 91 5 88
2018 Client contact centre 31 54 13 0 3 0 0 85 3 32
2018 Communications or public affairs 42 48 5 4 0 0 1 91 4 97
2018 Science and technology 58 23 10 10 0 0 0 81 10 20
2018 Administration and operations 47 42 6 3 1 1 0 90 4 260
2018 Human resources 58 26 13 3 0 0 0 84 3 73
2018 Financial management 40 43 11 5 0 2 0 84 5 63
2018 Information management 43 44 7 6 0 0 0 88 6 14
2018 Information technology 41 50 10 0 0 0 0 90 0 38
2018 Internal audit 85 15 0 0 0 0 0 100 0 12
2018 Evaluation 54 33 9 0 4 0 0 87 4 21
2018 Data sciences 54 27 5 14 0 0 0 82 14 22
2018 Policy 44 45 7 3 1 0 0 88 4 195
2018 Project management 48 42 8 2 1 0 0 90 2 121
2018 Other services to the public 52 39 8 0 1 0 0 91 1 67
2018 None of the above 47 38 7 4 3 0 0 85 8 130
2017 Client contact centre 39 42 11 3 4 0 0 82 7 57
2017 Communications or public affairs 38 49 9 2 2 0 0 87 4 90
2017 Security 32 39 9 7 14 0 0 71 21 14
2017 Science and technology 59 32 0 0 0 9 0 100 0 24
2017 Administration and operations 39 48 9 3 1 0 0 88 4 273
2017 Human resources 42 36 16 3 1 1 0 79 4 68
2017 Financial management 41 44 9 5 2 0 0 85 6 59
2017 Procurement 40 29 20 11 0 0 0 69 11 10
2017 Information management 52 33 8 7 0 0 0 85 7 24
2017 Information technology 42 35 12 8 0 0 2 79 9 56
2017 Internal audit 53 42 6 0 0 0 0 94 0 15
2017 Evaluation 59 41 0 0 0 0 0 100 0 11
2017 Data sciences 64 27 0 0 9 0 0 91 9 10
2017 Policy 40 38 9 9 3 0 0 78 13 160
2017 Project management 45 47 6 1 1 0 0 92 3 139
2017 Other services to the public 61 28 6 2 3 0 0 89 5 59
2017 None of the above 46 39 6 5 3 1 0 85 8 159
2014 Client contact centre 43 43 8 6 0 0 0 86 6 63
2014 Communications or public affairs 35 46 13 4 1 0 1 82 4 111
2014 Access to information and privacy 26 34 32 8 0 0 0 60 8 12
2014 Security 27 45 18 0 0 0 9 80 0 11
2014 Science and technology 52 44 0 4 0 0 0 96 4 25
2014 Administration and operations 33 49 10 4 2 1 0 83 6 358
2014 Human resources 42 40 11 5 0 0 1 83 6 73
2014 Financial management 39 46 13 1 1 0 0 85 3 77
2014 Information management 45 33 10 8 4 0 0 78 12 31
2014 Information technology 35 40 17 6 2 0 0 74 8 70
2014 Internal audit 50 50 0 0 0 0 0 100 0 14
2014 Evaluation 37 42 21 0 0 0 0 79 0 17
2014 Other services to the public 39 48 5 5 2 0 0 88 7 117
2014 None of the above 44 35 10 8 2 0 0 80 10 326

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 34 15 4 0 0 0 80 4 38
2019 Communications or public affairs 41 36 10 11 3 0 0 77 14 80
2019 Security 42 22 18 9 9 0 0 64 18 11
2019 Science and technology 35 51 0 10 4 0 0 86 14 20
2019 Administration and operations 33 47 11 6 3 0 0 80 9 274
2019 Human resources 40 41 11 5 3 0 0 81 8 66
2019 Financial management 54 35 10 2 0 0 0 88 2 53
2019 Real property 23 24 25 17 10 0 0 48 27 11
2019 Information management 31 60 4 4 0 0 0 92 4 21
2019 Information technology 39 43 11 4 3 0 0 82 7 39
2019 Internal audit 69 23 0 0 8 0 0 92 8 13
2019 Evaluation 38 47 8 0 8 0 0 84 8 12
2019 Data sciences 50 39 6 0 6 0 0 89 6 17
2019 Policy 42 32 15 6 4 0 0 75 10 183
2019 Project management 33 42 13 10 2 0 0 75 12 102
2019 Other services to the public 35 36 16 9 5 0 0 71 13 57
2019 None of the above 43 40 8 7 2 0 0 83 9 88
2018 Client contact centre 42 24 26 3 5 0 0 66 8 32
2018 Communications or public affairs 27 48 14 8 3 0 0 75 11 97
2018 Science and technology 33 47 0 20 0 0 0 80 20 20
2018 Administration and operations 41 36 12 8 3 1 0 77 11 260
2018 Human resources 53 36 6 3 3 0 0 89 5 73
2018 Financial management 37 45 10 5 3 0 0 82 8 63
2018 Information management 37 44 6 14 0 0 0 81 14 14
2018 Information technology 42 42 14 0 3 0 0 83 3 37
2018 Internal audit 29 52 19 0 0 0 0 81 0 12
2018 Evaluation 36 41 9 5 9 0 0 77 14 21
2018 Data sciences 42 41 8 4 5 0 0 83 8 22
2018 Policy 39 35 11 11 4 0 0 74 15 195
2018 Project management 31 45 10 8 6 0 0 76 14 121
2018 Other services to the public 32 37 21 8 3 0 0 69 11 66
2018 None of the above 46 32 6 9 7 0 0 78 16 129
2017 Client contact centre 25 46 19 5 6 0 0 71 10 57
2017 Communications or public affairs 36 48 11 3 2 0 0 83 5 90
2017 Security 36 28 9 7 21 0 0 64 28 14
2017 Science and technology 43 33 8 4 4 9 0 83 8 24
2017 Administration and operations 32 44 12 10 3 0 0 76 13 273
2017 Human resources 38 40 10 6 6 1 0 79 12 68
2017 Financial management 44 35 12 2 6 2 0 80 8 59
2017 Procurement 10 40 29 21 0 0 0 49 21 10
2017 Information management 36 33 15 8 7 0 0 70 15 24
2017 Information technology 40 30 20 11 0 0 0 70 11 55
2017 Internal audit 41 36 12 0 12 0 0 77 12 15
2017 Evaluation 42 41 8 0 8 0 0 83 8 11
2017 Data sciences 64 19 0 9 9 0 0 82 18 10
2017 Policy 38 34 12 9 7 0 0 72 16 160
2017 Project management 37 42 10 9 4 0 0 78 12 139
2017 Other services to the public 40 38 11 8 3 0 0 79 11 60
2017 None of the above 37 40 5 6 11 1 0 78 16 157

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 39 6 2 0 0 0 92 2 38
2019 Communications or public affairs 52 32 8 8 1 0 0 84 9 80
2019 Security 33 45 13 0 9 0 0 78 9 11
2019 Science and technology 86 14 0 0 0 0 0 100 0 20
2019 Administration and operations 47 40 6 5 1 1 0 88 6 274
2019 Human resources 55 35 7 0 3 0 0 90 3 67
2019 Financial management 68 28 4 0 0 0 0 96 0 53
2019 Real property 10 53 0 27 10 0 0 63 37 11
2019 Information management 57 35 4 4 0 0 0 92 4 21
2019 Information technology 50 35 11 2 3 0 0 85 5 39
2019 Internal audit 69 31 0 0 0 0 0 100 0 13
2019 Evaluation 39 46 8 0 8 0 0 84 8 12
2019 Data sciences 66 28 0 6 0 0 0 94 6 17
2019 Policy 53 33 9 3 1 0 1 86 4 183
2019 Project management 56 34 5 5 0 0 0 90 5 102
2019 Other services to the public 53 36 8 2 0 0 0 90 2 57
2019 None of the above 56 32 7 4 1 0 0 88 5 89
2018 Client contact centre 45 26 23 6 0 0 0 71 6 31
2018 Communications or public affairs 41 47 9 2 2 0 0 87 4 97
2018 Science and technology 71 24 5 0 0 0 0 95 0 20
2018 Administration and operations 46 37 11 4 1 0 0 84 5 258
2018 Human resources 61 30 4 3 1 0 1 92 4 72
2018 Financial management 49 49 1 0 2 0 0 98 2 62
2018 Information management 50 43 7 0 0 0 0 93 0 14
2018 Information technology 38 43 13 3 3 0 0 81 6 38
2018 Internal audit 51 49 0 0 0 0 0 100 0 12
2018 Evaluation 45 41 0 10 4 0 0 86 14 21
2018 Data sciences 64 27 0 9 0 0 0 91 9 22
2018 Policy 50 34 11 4 1 0 0 85 5 195
2018 Project management 54 35 9 2 0 0 0 89 2 119
2018 Other services to the public 52 33 7 7 0 0 0 85 7 64
2018 None of the above 55 36 4 1 4 1 0 92 5 128
2017 Client contact centre 55 30 12 0 3 0 0 85 3 57
2017 Communications or public affairs 53 35 9 3 0 0 0 88 3 90
2017 Security 50 29 0 7 14 0 0 79 21 14
2017 Science and technology 59 28 0 4 0 9 0 96 4 24
2017 Administration and operations 48 37 11 3 1 0 0 85 4 272
2017 Human resources 45 46 6 3 0 0 0 92 3 68
2017 Financial management 47 38 14 0 2 0 0 85 2 58
2017 Procurement 40 49 0 11 0 0 0 89 11 10
2017 Information management 54 26 9 4 7 0 0 80 11 24
2017 Information technology 52 33 13 2 0 0 0 85 2 56
2017 Internal audit 77 17 0 6 0 0 0 94 6 15
2017 Evaluation 59 33 8 0 0 0 0 92 0 11
2017 Data sciences 82 9 0 9 0 0 0 91 9 10
2017 Policy 50 32 12 4 2 0 0 82 6 160
2017 Project management 54 41 3 1 1 0 0 95 2 139
2017 Other services to the public 61 30 7 0 2 0 0 92 2 59
2017 None of the above 54 32 9 3 3 0 0 85 6 158
2014 Client contact centre 63 34 0 0 3 0 0 97 3 63
2014 Communications or public affairs 50 38 6 3 2 0 1 89 5 111
2014 Access to information and privacy 24 52 16 8 0 0 0 76 8 12
2014 Security 27 37 27 0 0 0 9 71 0 11
2014 Science and technology 72 20 4 4 0 0 0 92 4 25
2014 Administration and operations 54 31 11 2 2 0 0 85 4 358
2014 Human resources 57 34 10 0 0 0 0 90 0 73
2014 Financial management 54 37 7 1 1 0 0 91 3 77
2014 Information management 66 30 4 0 0 0 0 96 0 31
2014 Information technology 53 32 10 2 1 1 0 86 4 70
2014 Internal audit 57 43 0 0 0 0 0 100 0 14
2014 Evaluation 36 48 10 5 0 0 0 85 5 17
2014 Other services to the public 58 34 6 2 0 0 0 92 2 117
2014 None of the above 58 32 6 3 1 0 0 90 4 325

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 34 14 8 2 0 0 76 10 38
2019 Communications or public affairs 26 51 11 9 4 0 0 76 13 80
2019 Security 42 40 0 9 9 0 0 82 18 11
2019 Science and technology 35 29 17 14 4 0 0 64 19 20
2019 Administration and operations 30 46 14 8 2 1 1 76 10 275
2019 Human resources 40 37 19 0 3 0 0 78 3 67
2019 Financial management 51 32 15 0 0 0 2 84 0 53
2019 Real property 0 42 43 15 0 0 0 42 15 11
2019 Information management 33 30 10 19 8 0 0 63 27 21
2019 Information technology 42 40 8 7 3 0 0 82 10 39
2019 Internal audit 61 31 0 0 8 0 0 92 8 13
2019 Evaluation 8 39 38 8 8 0 0 47 16 12
2019 Data sciences 46 36 18 0 0 0 0 82 0 16
2019 Policy 35 39 12 9 4 0 0 74 13 182
2019 Project management 33 43 10 12 3 0 0 75 15 103
2019 Other services to the public 31 40 14 11 4 0 0 71 15 57
2019 None of the above 47 34 7 7 4 1 0 82 11 88
2018 Client contact centre 36 28 22 6 8 0 0 63 14 32
2018 Communications or public affairs 21 51 15 9 4 0 0 72 13 95
2018 Science and technology 48 33 5 5 10 0 0 80 15 20
2018 Administration and operations 38 36 10 10 5 0 1 75 15 259
2018 Human resources 51 33 7 5 1 0 2 86 7 73
2018 Financial management 32 39 20 6 3 0 0 71 8 62
2018 Information management 18 62 14 7 0 0 0 80 7 14
2018 Information technology 35 40 11 14 0 0 0 75 14 38
2018 Internal audit 37 44 7 12 0 0 0 81 12 12
2018 Evaluation 29 37 8 13 9 0 4 68 23 21
2018 Data sciences 43 39 9 9 0 0 0 82 9 22
2018 Policy 35 37 13 9 5 1 0 73 14 194
2018 Project management 33 47 10 6 4 0 0 80 10 119
2018 Other services to the public 34 45 7 10 4 0 0 79 14 66
2018 None of the above 34 42 9 7 7 0 0 77 14 130
2017 Client contact centre 40 36 14 5 6 0 0 76 11 57
2017 Communications or public affairs 42 40 12 5 1 0 0 82 6 91
2017 Security 36 14 9 21 14 0 7 54 37 14
2017 Science and technology 24 65 0 4 7 0 0 89 11 24
2017 Administration and operations 30 43 14 10 3 1 0 74 13 271
2017 Human resources 40 42 4 7 7 0 0 81 14 68
2017 Financial management 41 31 11 13 3 0 0 72 16 58
2017 Procurement 40 29 0 31 0 0 0 69 31 10
2017 Information management 39 46 0 8 7 0 0 85 15 24
2017 Information technology 38 32 16 11 2 0 2 71 13 56
2017 Internal audit 47 30 11 0 12 0 0 77 12 15
2017 Evaluation 32 33 8 8 0 0 18 80 10 11
2017 Data sciences 46 45 0 9 0 0 0 91 9 10
2017 Policy 33 35 14 12 6 0 0 68 18 160
2017 Project management 31 50 10 7 1 0 0 81 8 138
2017 Other services to the public 49 38 6 5 2 0 0 88 6 60
2017 None of the above 37 36 12 7 8 1 0 73 15 158
2014 Client contact centre 22 35 24 13 5 2 0 57 18 63
2014 Communications or public affairs 31 37 11 15 5 1 1 69 20 111
2014 Access to information and privacy 16 34 27 16 8 0 0 50 23 12
2014 Security 9 45 18 9 9 0 9 60 20 11
2014 Science and technology 24 61 7 8 0 0 0 85 8 25
2014 Administration and operations 24 46 14 10 4 0 1 71 14 358
2014 Human resources 37 34 18 8 1 0 1 72 9 73
2014 Financial management 26 48 15 8 4 0 0 74 12 77
2014 Information management 38 30 26 3 3 0 0 68 6 31
2014 Information technology 25 32 21 20 2 0 0 57 22 70
2014 Internal audit 21 64 7 7 0 0 0 86 7 14
2014 Evaluation 22 41 21 16 0 0 0 63 16 17
2014 Other services to the public 18 52 12 11 6 0 1 71 17 117
2014 None of the above 27 40 12 15 5 0 1 68 20 326

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 38 5 8 2 0 0 85 10 38
2019 Communications or public affairs 39 41 10 6 4 0 0 80 10 79
2019 Security 42 27 13 9 9 0 0 69 18 11
2019 Science and technology 44 14 29 9 4 0 0 58 13 20
2019 Administration and operations 39 37 14 7 3 0 0 76 10 275
2019 Human resources 49 34 13 2 3 0 0 83 5 65
2019 Financial management 59 31 8 2 0 0 0 90 2 53
2019 Real property 18 39 27 8 0 8 0 62 8 11
2019 Information management 46 21 12 17 4 0 0 67 21 21
2019 Information technology 45 38 11 3 4 0 0 82 7 39
2019 Internal audit 77 15 0 0 8 0 0 92 8 13
2019 Evaluation 53 16 16 8 8 0 0 68 16 12
2019 Data sciences 49 39 11 0 0 0 0 89 0 17
2019 Policy 37 42 8 11 2 0 0 79 12 183
2019 Project management 39 39 13 5 5 0 0 78 9 103
2019 Other services to the public 22 45 14 14 5 0 0 67 19 57
2019 None of the above 43 39 8 7 4 0 0 81 11 89
2018 Client contact centre 36 33 23 6 3 0 0 69 8 30
2018 Communications or public affairs 29 44 15 9 3 1 0 73 12 97
2018 Science and technology 48 39 0 8 5 0 0 87 13 20
2018 Administration and operations 45 32 11 10 2 0 0 77 11 259
2018 Human resources 52 30 11 6 1 0 0 82 8 72
2018 Financial management 39 43 11 3 4 0 0 82 7 63
2018 Information management 42 33 18 7 0 0 0 76 7 14
2018 Information technology 35 40 10 12 3 0 0 75 15 38
2018 Internal audit 59 22 19 0 0 0 0 81 0 12
2018 Evaluation 46 27 15 4 4 0 4 76 9 21
2018 Data sciences 60 17 22 0 0 0 0 78 0 21
2018 Policy 38 34 14 9 4 0 1 73 13 195
2018 Project management 46 36 9 8 2 0 0 81 10 120
2018 Other services to the public 38 37 10 11 4 0 0 75 15 66
2018 None of the above 40 34 10 7 8 0 0 75 15 129
2017 Client contact centre 35 43 14 2 6 0 0 78 7 57
2017 Communications or public affairs 52 32 12 4 0 0 0 84 4 91
2017 Security 36 21 16 7 14 0 7 61 22 14
2017 Science and technology 65 11 12 4 4 4 0 79 8 24
2017 Administration and operations 36 42 12 7 3 0 0 78 10 271
2017 Human resources 44 32 11 10 3 0 0 76 13 68
2017 Financial management 46 30 15 8 2 0 0 76 9 58
2017 Procurement 30 39 0 31 0 0 0 69 31 10
2017 Information management 36 46 6 11 0 0 0 83 11 24
2017 Information technology 42 35 11 9 2 2 0 78 11 56
2017 Internal audit 54 23 6 6 12 0 0 77 17 15
2017 Evaluation 41 42 0 8 8 0 0 83 17 11
2017 Data sciences 46 54 0 0 0 0 0 100 0 10
2017 Policy 34 39 13 8 6 0 0 73 14 160
2017 Project management 45 37 10 7 1 0 0 81 8 139
2017 Other services to the public 49 40 6 2 3 0 0 89 5 60
2017 None of the above 42 39 6 7 7 0 0 80 14 158
2014 Client contact centre 30 40 16 8 0 2 4 74 9 62
2014 Communications or public affairs 38 33 13 9 6 0 1 72 15 111
2014 Access to information and privacy 16 37 24 16 8 0 0 53 23 12
2014 Security 9 45 28 9 0 0 9 60 10 11
2014 Science and technology 55 22 15 4 4 0 0 76 9 25
2014 Administration and operations 29 40 16 11 4 0 0 69 15 358
2014 Human resources 44 43 11 1 1 0 0 86 3 73
2014 Financial management 32 46 13 5 4 0 0 78 9 77
2014 Information management 47 38 12 0 3 0 0 85 3 31
2014 Information technology 28 39 17 13 4 0 0 66 17 70
2014 Internal audit 36 50 7 0 7 0 0 86 7 14
2014 Evaluation 32 31 15 16 5 0 0 64 21 17
2014 Other services to the public 28 40 16 13 4 0 0 67 17 117
2014 None of the above 24 41 13 11 10 0 0 66 21 325

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 44 10 2 0 0 0 88 2 37
2019 Communications or public affairs 40 42 12 5 1 0 0 81 6 80
2019 Security 42 27 22 9 0 0 0 69 9 11
2019 Science and technology 20 56 10 0 9 0 5 80 9 20
2019 Administration and operations 36 49 11 4 1 0 0 85 4 275
2019 Human resources 49 39 9 1 2 0 0 88 3 64
2019 Financial management 48 39 11 2 0 0 0 87 2 51
2019 Real property 20 37 16 10 17 0 0 57 27 11
2019 Information management 48 18 18 9 7 0 0 66 16 19
2019 Information technology 31 47 8 7 5 0 1 79 13 39
2019 Internal audit 61 31 0 8 0 0 0 92 8 13
2019 Evaluation 46 39 16 0 0 0 0 84 0 12
2019 Data sciences 60 28 6 6 0 0 0 89 6 17
2019 Policy 39 38 9 9 2 1 3 80 11 181
2019 Project management 28 50 12 8 0 2 0 79 8 103
2019 Other services to the public 31 46 16 3 4 0 0 77 7 54
2019 None of the above 51 34 4 5 5 0 0 85 11 88
2018 Client contact centre 45 31 15 3 6 0 0 76 9 31
2018 Communications or public affairs 28 45 20 4 2 1 0 74 6 97
2018 Science and technology 33 44 3 19 0 0 0 78 19 20
2018 Administration and operations 38 41 12 6 2 1 0 80 8 259
2018 Human resources 55 30 7 6 0 1 0 86 6 73
2018 Financial management 33 46 16 5 0 0 0 79 5 62
2018 Information management 37 50 7 7 0 0 0 86 7 14
2018 Information technology 35 40 17 5 3 0 0 75 8 38
2018 Internal audit 51 22 19 0 7 0 0 74 7 12
2018 Evaluation 31 55 4 0 9 0 0 87 9 21
2018 Data sciences 30 30 22 17 0 0 0 61 17 22
2018 Policy 29 39 17 8 5 0 1 70 14 194
2018 Project management 36 39 16 5 4 0 0 75 9 120
2018 Other services to the public 40 40 13 3 5 0 0 79 8 67
2018 None of the above 39 34 9 11 6 0 2 74 17 130
2017 Client contact centre 38 43 10 2 7 0 0 81 9 56
2017 Communications or public affairs 40 37 15 3 2 2 0 79 5 91
2017 Security 50 29 7 7 7 0 0 79 14 14
2017 Science and technology 72 20 0 8 0 0 0 92 8 24
2017 Administration and operations 32 51 8 7 2 0 1 83 9 271
2017 Human resources 38 38 11 8 4 0 0 76 13 68
2017 Financial management 35 46 10 8 2 0 0 81 9 58
2017 Procurement 40 20 10 21 10 0 0 59 31 10
2017 Information management 31 40 15 11 3 0 0 71 15 24
2017 Information technology 28 51 12 7 0 2 0 80 7 56
2017 Internal audit 43 40 6 0 12 0 0 83 12 15
2017 Evaluation 24 51 8 8 8 0 0 75 16 11
2017 Data sciences 46 45 0 9 0 0 0 91 9 10
2017 Policy 39 35 16 7 2 2 1 75 9 160
2017 Project management 30 50 10 9 2 0 0 80 11 139
2017 Other services to the public 45 47 3 3 2 0 0 92 5 60
2017 None of the above 35 43 6 7 7 0 1 79 14 158
2014 Client contact centre 34 47 13 3 3 0 0 81 6 63
2014 Communications or public affairs 39 30 15 12 3 0 1 70 15 111
2014 Access to information and privacy 16 61 8 8 8 0 0 77 16 12
2014 Security 18 28 45 0 0 0 9 50 0 11
2014 Science and technology 48 33 4 16 0 0 0 80 16 25
2014 Administration and operations 35 40 17 6 2 1 0 76 8 358
2014 Human resources 48 36 14 3 0 0 0 84 3 73
2014 Financial management 31 50 10 6 3 0 0 81 9 77
2014 Information management 33 52 9 3 3 0 0 85 6 31
2014 Information technology 24 42 20 11 1 0 1 66 13 69
2014 Internal audit 21 50 28 0 0 0 0 72 0 14
2014 Evaluation 42 37 16 5 0 0 0 79 5 17
2014 Other services to the public 28 49 14 8 1 0 0 77 9 117
2014 None of the above 30 38 17 10 4 0 1 69 14 325

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 42 2 2 0 0 0 96 2 38
2019 Communications or public affairs 42 39 10 8 1 0 0 81 9 80
2019 Security 33 45 0 13 9 0 0 78 22 11
2019 Science and technology 60 36 0 0 4 0 0 96 4 20
2019 Administration and operations 42 46 7 5 0 0 0 88 6 277
2019 Human resources 42 51 4 1 1 0 0 93 3 67
2019 Financial management 56 39 4 2 0 0 0 95 2 53
2019 Real property 33 32 17 8 10 0 0 65 17 11
2019 Information management 46 39 4 10 0 0 0 85 10 21
2019 Information technology 47 35 15 0 3 0 0 82 3 39
2019 Internal audit 69 31 0 0 0 0 0 100 0 13
2019 Evaluation 39 38 16 0 0 8 0 83 0 12
2019 Data sciences 60 34 6 0 0 0 0 94 0 17
2019 Policy 45 41 9 3 2 0 0 86 5 184
2019 Project management 40 48 6 5 1 0 0 88 5 104
2019 Other services to the public 40 39 18 2 1 0 0 79 3 57
2019 None of the above 51 37 8 1 3 0 0 88 4 89
2018 Client contact centre 47 29 13 8 3 0 0 76 11 32
2018 Communications or public affairs 43 45 7 3 2 0 0 88 5 97
2018 Science and technology 56 39 0 5 0 0 0 95 5 20
2018 Administration and operations 43 41 10 5 1 0 0 84 6 259
2018 Human resources 57 33 6 3 1 0 0 90 4 73
2018 Financial management 48 46 4 0 2 0 0 94 2 62
2018 Information management 50 32 11 0 7 0 0 82 7 14
2018 Information technology 41 40 10 3 7 0 0 81 10 38
2018 Internal audit 44 56 0 0 0 0 0 100 0 12
2018 Evaluation 32 45 5 14 4 0 0 77 18 21
2018 Data sciences 51 39 5 5 0 0 0 91 5 22
2018 Policy 36 49 7 6 1 0 0 85 8 195
2018 Project management 47 37 10 5 0 0 0 85 5 121
2018 Other services to the public 48 35 12 3 3 0 0 83 5 67
2018 None of the above 49 31 10 6 3 0 0 81 9 130
2017 Client contact centre 42 42 11 3 3 0 0 84 6 57
2017 Communications or public affairs 56 35 6 1 1 0 0 91 2 90
2017 Security 50 14 7 22 7 0 0 64 29 14
2017 Science and technology 62 29 0 0 0 9 0 100 0 24
2017 Administration and operations 37 44 12 3 3 0 0 81 7 271
2017 Human resources 39 41 14 4 1 0 0 80 6 68
2017 Financial management 49 36 10 5 0 0 0 85 5 58
2017 Procurement 40 29 20 11 0 0 0 69 11 10
2017 Information management 52 22 12 7 7 0 0 74 14 24
2017 Information technology 44 37 14 5 0 0 0 81 5 56
2017 Internal audit 41 47 6 6 0 0 0 88 6 15
2017 Evaluation 42 41 0 8 8 0 0 83 17 11
2017 Data sciences 55 35 9 0 0 0 0 91 0 10
2017 Policy 43 35 9 8 4 1 0 78 12 160
2017 Project management 44 44 7 4 1 0 0 88 5 139
2017 Other services to the public 62 27 10 0 2 0 0 89 2 60
2017 None of the above 47 36 7 7 4 0 0 83 11 158
2014 Client contact centre 36 54 6 3 1 0 0 89 5 63
2014 Communications or public affairs 43 41 8 4 4 0 1 84 8 111
2014 Access to information and privacy 8 45 23 8 16 0 0 53 24 12
2014 Security 36 37 9 8 0 0 9 81 9 11
2014 Science and technology 56 36 4 4 0 0 0 91 4 25
2014 Administration and operations 37 41 13 6 4 0 0 78 9 358
2014 Human resources 49 33 15 1 1 0 0 82 2 73
2014 Financial management 43 41 10 4 1 0 0 85 5 77
2014 Information management 59 38 0 3 0 0 0 97 3 31
2014 Information technology 27 47 18 7 1 0 0 74 8 70
2014 Internal audit 36 50 14 0 0 0 0 86 0 14
2014 Evaluation 53 21 26 0 0 0 0 74 0 17
2014 Other services to the public 36 44 13 6 1 0 0 80 7 117
2014 None of the above 35 43 13 6 2 0 0 79 8 324

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 23 7 2 2 0 0 89 4 38
2019 Communications or public affairs 35 44 14 5 1 0 0 79 7 78
2019 Security 29 26 18 27 0 0 0 55 27 11
2019 Science and technology 38 20 23 15 4 0 0 58 19 20
2019 Administration and operations 38 35 18 6 3 0 0 73 9 277
2019 Human resources 47 28 18 6 1 0 0 75 7 66
2019 Financial management 48 39 12 0 0 0 0 88 0 52
2019 Real property 16 48 8 10 17 0 0 64 27 11
2019 Information management 45 37 19 0 0 0 0 81 0 21
2019 Information technology 39 39 14 5 3 0 0 78 8 39
2019 Internal audit 47 37 15 0 0 0 0 85 0 13
2019 Evaluation 30 39 8 8 15 0 0 69 23 12
2019 Data sciences 44 28 28 0 0 0 0 72 0 17
2019 Policy 36 32 18 9 4 0 1 69 13 183
2019 Project management 37 26 20 14 4 0 0 63 17 104
2019 Other services to the public 39 32 14 5 10 0 0 71 15 56
2019 None of the above 51 26 17 5 1 0 0 77 6 87
2018 Client contact centre 47 37 12 0 3 0 0 85 3 32
2018 Communications or public affairs 40 33 16 7 3 1 0 74 10 98
2018 Science and technology 39 28 19 10 5 0 0 67 15 20
2018 Administration and operations 43 28 17 7 5 0 0 71 12 259
2018 Human resources 39 35 18 7 1 0 0 74 8 73
2018 Financial management 42 38 16 3 2 0 0 80 5 63
2018 Information management 41 20 25 14 0 0 0 62 14 14
2018 Information technology 54 34 3 7 3 0 0 88 10 38
2018 Internal audit 44 30 26 0 0 0 0 74 0 12
2018 Evaluation 37 21 19 10 13 0 0 58 23 21
2018 Data sciences 38 41 8 13 0 0 0 79 13 22
2018 Policy 40 30 17 8 5 0 0 70 13 194
2018 Project management 40 26 18 11 6 0 0 65 16 123
2018 Other services to the public 41 35 15 3 5 0 0 77 8 67
2018 None of the above 39 25 21 11 3 0 1 64 15 130
2017 Client contact centre 45 38 8 6 2 0 2 84 8 57
2017 Communications or public affairs 29 51 10 7 3 0 0 80 10 91
2017 Security 68 18 14 0 0 0 0 86 0 14
2017 Science and technology 49 40 3 4 4 0 0 89 8 24
2017 Administration and operations 37 39 16 4 3 0 0 77 7 274
2017 Human resources 32 36 20 11 1 0 0 67 13 68
2017 Financial management 41 44 5 6 3 0 1 86 10 59
2017 Procurement 39 10 20 21 10 0 0 49 31 10
2017 Information management 56 25 11 4 0 3 0 84 4 24
2017 Information technology 43 40 12 2 1 0 2 84 3 56
2017 Internal audit 30 42 11 17 0 0 0 71 17 15
2017 Evaluation 50 25 17 0 8 0 0 75 8 11
2017 Data sciences 18 82 0 0 0 0 0 100 0 10
2017 Policy 39 38 12 5 6 0 0 76 11 160
2017 Project management 35 34 19 7 5 0 0 69 12 139
2017 Other services to the public 35 37 20 5 2 0 2 73 6 60
2017 None of the above 41 31 13 7 7 0 1 72 14 159
2014 Client contact centre 50 35 11 3 1 0 0 85 4 63
2014 Communications or public affairs 42 36 13 5 2 0 3 80 7 111
2014 Access to information and privacy 8 60 8 16 8 0 0 69 23 12
2014 Security 36 18 28 9 0 0 9 60 10 11
2014 Science and technology 44 29 12 12 4 0 0 73 16 25
2014 Administration and operations 35 41 15 6 3 0 0 76 9 358
2014 Human resources 32 40 14 10 3 0 1 73 13 73
2014 Financial management 36 37 18 8 1 0 0 73 9 77
2014 Information management 47 45 6 0 3 0 0 91 3 31
2014 Information technology 34 40 17 4 6 0 0 73 10 70
2014 Internal audit 29 36 36 0 0 0 0 64 0 14
2014 Evaluation 27 59 5 10 0 0 0 85 10 17
2014 Other services to the public 50 32 10 5 3 0 0 82 8 117
2014 None of the above 32 39 15 9 4 0 1 71 13 326

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 5 38 20 26 10 0 2 36 44 38
2019 Communications or public affairs 6 30 38 18 6 1 0 25 36 80
2019 Security 9 44 18 16 13 0 0 29 53 11
2019 Science and technology 11 27 11 42 10 0 0 51 38 20
2019 Administration and operations 10 26 41 16 6 1 1 22 37 278
2019 Human resources 10 36 27 14 10 0 3 25 48 67
2019 Financial management 5 14 44 30 7 0 0 37 19 53
2019 Real property 27 29 30 14 0 0 0 14 57 11
2019 Information management 9 31 19 20 22 0 0 41 40 20
2019 Information technology 10 18 45 13 11 0 3 24 29 39
2019 Internal audit 15 23 27 23 5 0 7 30 41 13
2019 Evaluation 16 16 31 30 0 0 8 32 34 12
2019 Data sciences 0 34 33 23 10 0 0 33 34 17
2019 Policy 7 25 40 19 8 0 1 28 32 184
2019 Project management 9 22 45 22 3 0 0 25 31 104
2019 Other services to the public 7 20 47 17 5 0 3 23 28 57
2019 None of the above 13 26 29 20 10 0 2 30 40 89
2018 Client contact centre 6 29 33 21 10 0 0 32 35 32
2018 Communications or public affairs 8 28 35 19 8 2 0 28 36 97
2018 Science and technology 0 23 29 28 20 0 0 47 23 20
2018 Administration and operations 11 30 34 20 4 0 0 24 41 259
2018 Human resources 1 32 36 20 6 3 1 27 35 72
2018 Financial management 6 30 42 19 0 3 0 19 38 62
2018 Information management 7 42 25 7 19 0 0 26 49 14
2018 Information technology 13 32 36 8 6 0 6 15 47 37
2018 Internal audit 0 26 36 22 8 0 7 32 29 12
2018 Evaluation 13 9 59 9 9 0 0 18 22 21
2018 Data sciences 5 11 44 31 9 0 0 40 16 22
2018 Policy 6 24 42 21 5 2 0 27 30 195
2018 Project management 8 22 40 26 3 0 2 29 31 121
2018 Other services to the public 5 23 44 25 3 0 0 28 28 65
2018 None of the above 7 16 45 21 8 0 3 29 24 130
2017 Client contact centre 9 21 44 13 11 0 2 25 30 57
2017 Communications or public affairs 8 24 50 16 2 0 0 18 32 90
2017 Security 0 33 32 29 7 0 0 36 33 14
2017 Science and technology 0 10 19 48 19 4 0 69 11 24
2017 Administration and operations 10 26 35 17 7 3 3 25 37 272
2017 Human resources 11 15 37 23 9 3 1 34 28 67
2017 Financial management 9 19 35 29 6 0 2 36 29 59
2017 Procurement 10 51 30 10 0 0 0 10 60 10
2017 Information management 3 40 34 17 0 0 6 18 46 24
2017 Information technology 7 12 49 18 7 1 5 27 21 56
2017 Internal audit 6 17 30 12 24 0 11 40 26 15
2017 Evaluation 8 16 17 25 16 0 18 50 29 11
2017 Data sciences 0 55 19 9 17 0 0 27 55 10
2017 Policy 12 24 36 17 8 2 1 26 37 159
2017 Project management 5 24 41 20 6 1 3 27 30 138
2017 Other services to the public 9 20 45 16 9 0 0 25 30 60
2017 None of the above 6 24 35 17 12 1 4 31 32 158
2014 Client contact centre 7 36 39 10 8 0 0 18 43 63
2014 Communications or public affairs 4 31 33 17 8 0 6 27 38 111
2014 Access to information and privacy 8 32 60 0 0 0 0 0 40 12
2014 Security 0 46 28 8 9 0 9 19 50 11
2014 Science and technology 4 11 36 32 16 0 0 48 15 25
2014 Administration and operations 6 28 42 15 7 1 2 22 35 357
2014 Human resources 6 30 31 25 7 0 1 32 36 73
2014 Financial management 5 30 45 14 4 0 3 18 36 76
2014 Information management 14 30 47 7 3 0 0 9 44 31
2014 Information technology 14 39 30 4 8 1 3 13 56 69
2014 Internal audit 21 14 43 21 0 0 0 21 36 14
2014 Evaluation 0 29 36 23 0 0 12 26 33 16
2014 Other services to the public 7 24 42 14 11 1 2 26 31 116
2014 None of the above 8 28 40 14 8 1 2 23 37 326

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 0 15 25 21 27 9 2 54 17 38
2019 Communications or public affairs 1 13 32 35 16 1 1 53 14 79
2019 Security 9 18 18 33 13 0 9 50 30 11
2019 Science and technology 10 19 33 25 4 9 0 32 32 20
2019 Administration and operations 6 11 35 31 12 3 2 45 18 276
2019 Human resources 3 12 26 35 15 3 6 55 16 66
2019 Financial management 2 13 16 45 18 2 4 67 16 53
2019 Real property 17 10 45 14 14 0 0 27 27 11
2019 Information management 11 11 26 26 18 9 0 48 24 20
2019 Information technology 14 25 26 18 18 0 0 36 38 39
2019 Internal audit 15 0 15 15 34 0 19 62 19 13
2019 Evaluation 8 8 54 0 8 8 14 10 20 12
2019 Data sciences 0 16 28 34 22 0 0 55 16 17
2019 Policy 4 13 24 37 19 3 1 58 17 183
2019 Project management 4 18 35 29 11 2 2 41 22 104
2019 Other services to the public 5 15 29 35 15 0 0 50 21 57
2019 None of the above 6 11 25 30 20 3 5 54 19 89
2018 Client contact centre 3 13 23 18 42 0 0 60 17 32
2018 Communications or public affairs 7 11 38 27 14 3 0 42 19 97
2018 Science and technology 0 5 24 42 29 0 0 71 5 20
2018 Administration and operations 4 16 33 28 12 5 3 42 22 254
2018 Human resources 1 12 25 39 13 6 3 58 15 73
2018 Financial management 3 3 37 35 17 4 0 55 6 62
2018 Information management 0 27 18 29 26 0 0 55 27 14
2018 Information technology 10 22 35 17 14 0 3 31 33 37
2018 Internal audit 0 7 26 51 8 0 7 63 8 12
2018 Evaluation 4 5 41 23 17 5 4 45 10 21
2018 Data sciences 0 15 27 36 22 0 0 58 15 22
2018 Policy 5 16 32 32 12 2 1 45 21 194
2018 Project management 4 16 33 32 10 3 2 45 21 122
2018 Other services to the public 2 17 32 35 14 0 1 49 19 65
2018 None of the above 6 15 36 25 15 1 2 42 21 129
2017 Client contact centre 5 9 24 31 19 7 5 57 16 57
2017 Communications or public affairs 5 12 27 33 21 2 0 55 18 90
2017 Security 14 14 16 22 27 0 7 53 30 14
2017 Science and technology 0 10 17 43 23 7 0 71 11 24
2017 Administration and operations 6 9 30 29 15 8 4 49 17 271
2017 Human resources 6 6 24 30 29 6 0 62 12 67
2017 Financial management 0 11 35 22 22 2 9 49 12 59
2017 Procurement 11 10 20 49 10 0 0 59 21 10
2017 Information management 7 7 25 41 15 4 0 59 14 24
2017 Information technology 2 19 32 18 10 11 8 35 26 56
2017 Internal audit 0 12 17 23 42 6 0 69 12 15
2017 Evaluation 8 8 32 17 16 0 18 40 20 11
2017 Data sciences 0 37 18 28 17 0 0 45 37 10
2017 Policy 7 16 25 24 21 5 1 49 25 160
2017 Project management 2 12 29 31 17 4 5 53 15 138
2017 Other services to the public 5 17 29 29 21 0 0 50 21 60
2017 None of the above 5 13 22 28 20 7 5 54 21 158
2014 Client contact centre 7 21 26 19 11 15 2 35 34 63
2014 Communications or public affairs 1 10 32 30 18 3 6 53 12 111
2014 Access to information and privacy 0 16 40 37 8 0 0 45 16 12
2014 Security 0 27 37 0 18 9 9 22 33 11
2014 Science and technology 3 9 27 49 12 0 0 61 12 25
2014 Administration and operations 6 15 36 27 9 3 4 39 22 355
2014 Human resources 1 13 29 27 19 6 5 52 16 73
2014 Financial management 6 18 27 30 9 4 6 43 27 77
2014 Information management 8 15 17 37 18 0 6 58 24 31
2014 Information technology 20 17 30 11 13 4 4 26 41 70
2014 Internal audit 0 21 36 43 0 0 0 43 21 14
2014 Evaluation 12 30 17 23 0 5 12 28 51 16
2014 Other services to the public 3 21 29 32 10 2 3 44 26 117
2014 None of the above 7 19 31 26 14 1 1 41 27 325

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 38 25 6 12 0 4 20 54 38
2019 Communications or public affairs 18 30 35 13 3 1 0 15 49 79
2019 Security 18 27 26 29 0 0 0 29 45 11
2019 Science and technology 34 32 24 10 0 0 0 10 66 20
2019 Administration and operations 16 30 40 8 4 0 1 13 47 278
2019 Human resources 6 31 37 13 3 5 3 18 41 67
2019 Financial management 5 18 43 15 11 0 7 28 25 53
2019 Real property 58 16 8 18 0 0 0 18 74 11
2019 Information management 20 10 33 21 17 0 0 37 30 21
2019 Information technology 16 26 35 10 8 0 5 19 44 39
2019 Internal audit 8 15 38 0 32 0 7 34 25 13
2019 Evaluation 54 8 16 0 0 14 8 0 80 12
2019 Data sciences 11 17 33 23 16 0 0 38 28 17
2019 Policy 14 26 31 18 9 1 2 27 41 184
2019 Project management 20 36 27 9 8 0 0 17 56 104
2019 Other services to the public 21 30 32 9 5 0 3 15 52 56
2019 None of the above 18 19 32 14 16 0 2 30 37 89
2018 Client contact centre 13 17 36 20 11 0 3 32 32 32
2018 Communications or public affairs 16 28 41 11 3 2 0 14 44 96
2018 Science and technology 23 28 20 24 5 0 0 29 51 20
2018 Administration and operations 15 27 35 13 6 3 1 20 44 258
2018 Human resources 6 35 24 19 9 4 4 30 44 73
2018 Financial management 4 21 31 27 9 6 2 38 28 62
2018 Information management 6 7 45 18 14 11 0 35 14 14
2018 Information technology 13 43 11 19 9 3 3 29 59 37
2018 Internal audit 0 22 22 22 14 7 12 45 28 12
2018 Evaluation 28 33 27 8 4 0 0 12 61 21
2018 Data sciences 12 17 40 27 4 0 0 31 29 22
2018 Policy 20 25 34 13 5 2 2 18 47 193
2018 Project management 13 38 31 15 3 1 0 19 50 121
2018 Other services to the public 25 33 23 15 5 0 0 20 58 65
2018 None of the above 15 23 37 15 5 1 3 22 40 128
2017 Client contact centre 18 14 30 21 7 0 9 31 36 56
2017 Communications or public affairs 13 39 31 10 6 0 2 16 52 91
2017 Security 18 33 14 22 13 0 0 36 50 14
2017 Science and technology 7 31 33 22 3 4 0 25 40 24
2017 Administration and operations 18 28 35 9 6 2 3 15 48 272
2017 Human resources 13 13 37 22 15 0 0 37 26 67
2017 Financial management 2 28 42 22 5 0 2 28 30 59
2017 Procurement 20 41 30 10 0 0 0 10 60 10
2017 Information management 4 37 21 19 13 0 6 34 43 24
2017 Information technology 21 19 31 19 2 5 2 23 43 56
2017 Internal audit 0 29 17 30 18 6 0 51 30 15
2017 Evaluation 16 17 42 17 8 0 0 25 33 11
2017 Data sciences 18 18 47 9 9 0 0 17 35 10
2017 Policy 20 26 34 13 5 0 1 18 47 160
2017 Project management 19 34 29 11 4 1 1 16 54 139
2017 Other services to the public 20 21 37 3 17 0 3 20 42 60
2017 None of the above 15 26 31 13 5 7 4 20 46 158
2014 Client contact centre 25 25 26 8 5 6 6 15 56 63
2014 Communications or public affairs 29 26 28 4 8 2 3 12 58 111
2014 Access to information and privacy 8 34 24 24 10 0 0 34 42 12
2014 Security 27 28 28 0 8 0 9 9 60 11
2014 Science and technology 31 17 24 28 0 0 0 28 48 25
2014 Administration and operations 22 31 30 10 5 1 2 15 54 356
2014 Human resources 12 34 31 9 9 2 3 19 48 73
2014 Financial management 18 25 40 12 1 0 4 14 45 76
2014 Information management 12 30 43 3 6 0 6 10 45 31
2014 Information technology 20 25 33 10 8 1 3 19 47 70
2014 Internal audit 29 43 21 7 0 0 0 7 71 14
2014 Evaluation 18 29 23 12 0 0 18 15 57 16
2014 Other services to the public 35 30 20 6 6 1 2 12 67 117
2014 None of the above 32 28 26 6 5 1 2 12 62 326

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 13 34 21 24 0 0 45 21 37
2019 Communications or public affairs 9 34 44 12 1 0 0 13 43 80
2019 Security 9 18 26 25 22 0 0 47 27 11
2019 Science and technology 10 5 56 29 0 0 0 29 15 20
2019 Administration and operations 10 24 36 20 8 1 1 29 34 277
2019 Human resources 0 14 39 28 13 0 6 44 15 65
2019 Financial management 5 12 32 28 20 0 2 49 18 53
2019 Real property 17 27 27 28 0 0 0 28 45 11
2019 Information management 0 21 25 36 19 0 0 54 21 21
2019 Information technology 2 11 41 35 8 0 3 44 13 39
2019 Internal audit 15 0 23 50 5 0 7 59 17 13
2019 Evaluation 15 32 32 0 0 22 0 0 60 12
2019 Data sciences 0 16 28 40 16 0 0 55 16 17
2019 Policy 12 23 36 14 12 0 1 27 36 183
2019 Project management 9 26 34 22 6 1 1 29 35 104
2019 Other services to the public 7 22 41 18 12 0 0 29 30 57
2019 None of the above 8 18 28 27 15 2 2 43 28 89
2018 Client contact centre 3 10 42 16 30 0 0 46 12 32
2018 Communications or public affairs 11 33 35 17 3 2 0 20 44 97
2018 Science and technology 0 15 27 38 20 0 0 58 15 20
2018 Administration and operations 11 25 30 23 9 1 1 32 37 257
2018 Human resources 4 11 32 34 9 5 4 48 17 73
2018 Financial management 8 9 46 22 11 2 2 34 17 61
2018 Information management 7 14 35 20 14 0 11 38 23 14
2018 Information technology 3 28 36 14 17 0 3 31 32 37
2018 Internal audit 7 26 22 30 14 0 0 44 34 12
2018 Evaluation 19 19 23 35 4 0 0 39 38 21
2018 Data sciences 0 17 39 44 0 0 0 44 17 22
2018 Policy 9 24 41 18 8 1 0 26 33 193
2018 Project management 7 24 39 21 9 0 0 30 31 119
2018 Other services to the public 10 17 40 19 14 0 0 32 27 65
2018 None of the above 7 18 40 25 10 0 0 35 25 129
2017 Client contact centre 5 14 37 22 15 3 5 40 20 57
2017 Communications or public affairs 11 27 44 12 6 0 1 18 38 90
2017 Security 0 25 7 19 43 0 7 66 27 14
2017 Science and technology 3 0 45 32 20 0 0 52 3 24
2017 Administration and operations 11 22 36 18 9 2 2 28 34 272
2017 Human resources 7 13 29 33 17 0 2 50 21 67
2017 Financial management 5 18 34 27 13 0 4 41 23 59
2017 Procurement 41 10 49 0 0 0 0 0 51 10
2017 Information management 0 15 55 11 13 0 6 26 16 24
2017 Information technology 13 17 26 31 9 2 2 42 31 56
2017 Internal audit 12 23 6 35 18 0 6 57 37 15
2017 Evaluation 8 17 16 17 42 0 0 59 25 11
2017 Policy 13 22 34 17 12 1 1 30 36 160
2017 Project management 6 22 45 22 3 1 1 25 29 138
2017 Other services to the public 6 24 26 26 18 0 0 44 30 60
2017 None of the above 12 20 34 18 12 0 4 32 33 156
2014 Client contact centre 6 24 33 24 8 4 2 34 32 63
2014 Communications or public affairs 11 34 38 7 7 1 3 15 46 111
2014 Access to information and privacy 8 47 24 21 0 0 0 21 55 12
2014 Security 0 9 37 18 27 0 9 50 10 11
2014 Science and technology 4 4 40 36 16 0 0 52 9 25
2014 Administration and operations 7 22 41 22 5 0 2 28 30 356
2014 Human resources 1 13 46 27 13 0 0 39 15 73
2014 Financial management 6 14 41 28 6 0 4 36 21 77
2014 Information management 3 5 46 24 15 0 6 42 9 31
2014 Information technology 11 33 29 16 8 0 3 25 46 70
2014 Internal audit 0 29 43 28 0 0 0 28 29 14
2014 Evaluation 0 35 35 18 0 0 12 20 40 16
2014 Other services to the public 7 20 32 25 14 1 2 40 27 117
2014 None of the above 11 25 39 16 8 1 1 24 37 324

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 21 32 17 18 0 2 36 31 38
2019 Communications or public affairs 16 27 35 13 6 1 1 20 44 80
2019 Security 18 53 0 29 0 0 0 29 71 11
2019 Science and technology 29 32 15 10 5 9 0 17 67 20
2019 Administration and operations 16 22 34 17 7 2 2 25 39 277
2019 Human resources 8 25 23 20 14 1 8 38 36 67
2019 Financial management 10 24 26 13 20 0 7 35 37 51
2019 Real property 8 37 31 16 0 0 8 17 49 11
2019 Information management 19 20 26 14 17 4 0 32 40 21
2019 Information technology 23 21 29 13 11 0 3 24 46 39
2019 Internal audit 15 15 22 23 18 0 7 44 33 13
2019 Evaluation 15 39 16 8 14 0 8 24 59 12
2019 Data sciences 11 28 28 17 16 0 0 33 39 17
2019 Policy 12 23 21 26 15 2 2 42 36 183
2019 Project management 13 35 22 21 6 0 4 28 49 104
2019 Other services to the public 20 29 17 18 10 2 3 30 52 57
2019 None of the above 9 27 24 20 13 3 3 36 38 88
2018 Client contact centre 8 26 25 15 25 0 0 40 35 32
2018 Communications or public affairs 11 26 30 26 6 1 0 32 38 97
2018 Science and technology 21 15 39 15 5 5 0 22 37 19
2018 Administration and operations 14 26 29 19 9 2 1 29 41 259
2018 Human resources 7 24 31 20 11 4 3 33 34 73
2018 Financial management 9 26 29 19 13 3 0 33 37 62
2018 Information management 14 41 19 0 12 7 7 14 64 14
2018 Information technology 21 26 19 14 14 0 6 29 50 37
2018 Internal audit 19 22 7 44 0 0 7 47 45 12
2018 Evaluation 20 19 28 23 0 0 10 26 43 20
2018 Data sciences 12 29 27 9 22 0 0 31 42 22
2018 Policy 11 25 30 20 9 2 3 31 38 193
2018 Project management 22 25 23 18 8 2 3 27 49 120
2018 Other services to the public 19 20 28 17 15 0 0 33 39 65
2018 None of the above 18 25 31 15 11 0 0 26 43 128
2017 Client contact centre 11 31 34 12 7 0 5 21 44 56
2017 Communications or public affairs 13 23 40 9 12 1 2 22 37 90
2017 Security 7 14 37 16 20 0 7 38 22 14
2017 Science and technology 14 26 8 29 19 4 0 50 42 24
2017 Administration and operations 15 27 26 17 9 3 2 27 45 274
2017 Human resources 12 28 23 20 16 0 2 37 40 67
2017 Financial management 14 16 20 30 6 6 8 42 35 59
2017 Procurement 29 41 20 10 0 0 0 10 70 10
2017 Information management 7 34 25 11 10 4 10 24 48 24
2017 Information technology 14 23 39 14 7 2 2 22 38 56
2017 Internal audit 12 12 35 5 18 0 18 29 28 15
2017 Evaluation 8 42 0 17 16 0 18 39 61 11
2017 Data sciences 26 57 9 0 9 0 0 9 82 10
2017 Policy 20 23 19 21 11 3 4 34 45 159
2017 Project management 18 26 38 11 2 3 3 14 46 137
2017 Other services to the public 17 29 29 15 11 0 0 26 45 60
2017 None of the above 18 22 27 12 10 2 9 25 45 157
2014 Client contact centre 18 27 24 19 5 2 5 25 49 62
2014 Communications or public affairs 12 43 25 10 6 2 3 16 58 111
2014 Access to information and privacy 16 39 10 35 0 0 0 35 55 12
2014 Security 18 18 36 9 9 0 9 20 40 11
2014 Science and technology 15 29 31 17 8 0 0 25 44 25
2014 Administration and operations 15 34 27 14 6 1 3 21 51 356
2014 Human resources 18 19 34 13 12 0 4 26 39 73
2014 Financial management 14 32 34 13 4 0 3 18 48 77
2014 Information management 20 37 9 10 24 0 0 34 56 31
2014 Information technology 30 30 20 10 8 0 1 19 61 69
2014 Internal audit 7 14 79 0 0 0 0 0 21 14
2014 Evaluation 18 46 12 6 0 6 12 7 78 16
2014 Other services to the public 15 29 31 15 8 1 2 23 45 117
2014 None of the above 25 27 28 8 8 2 2 17 54 326

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 17 28 9 27 2 2 37 33 38
2019 Communications or public affairs 3 21 37 25 13 0 1 38 24 79
2019 Security 9 27 33 18 13 0 0 31 36 11
2019 Science and technology 6 28 38 24 4 0 0 28 34 20
2019 Administration and operations 7 22 31 24 11 2 3 37 31 278
2019 Human resources 0 17 25 29 18 5 6 53 19 67
2019 Financial management 6 11 33 30 18 2 0 49 17 53
2019 Real property 0 21 10 59 10 0 0 69 21 11
2019 Information management 25 12 24 26 14 0 0 39 37 21
2019 Information technology 15 29 18 20 18 0 0 38 44 39
2019 Internal audit 15 8 31 8 32 0 7 42 25 13
2019 Evaluation 15 39 16 8 0 22 0 10 70 12
2019 Data sciences 0 6 28 29 26 0 11 62 6 17
2019 Policy 8 15 24 31 19 1 2 51 24 183
2019 Project management 5 22 39 25 9 0 0 34 27 104
2019 Other services to the public 14 16 34 23 9 2 2 33 31 56
2019 None of the above 7 13 26 29 21 1 4 52 20 87
2018 Client contact centre 3 22 29 14 33 0 0 47 24 32
2018 Communications or public affairs 10 18 26 31 13 2 0 44 29 97
2018 Science and technology 0 10 29 33 23 5 0 59 10 20
2018 Administration and operations 6 31 28 20 9 4 1 30 40 256
2018 Human resources 3 21 39 22 10 4 1 34 25 73
2018 Financial management 5 23 27 30 14 0 2 44 28 61
2018 Information management 7 31 42 7 7 7 0 15 40 14
2018 Information technology 12 24 26 13 19 0 5 34 39 38
2018 Internal audit 30 14 19 30 0 0 7 32 47 12
2018 Evaluation 9 23 37 27 0 0 4 28 33 21
2018 Data sciences 5 18 33 31 13 0 0 44 23 22
2018 Policy 10 16 30 29 10 5 1 41 27 194
2018 Project management 5 22 24 33 11 1 5 46 29 121
2018 Other services to the public 10 13 31 24 19 0 3 44 24 65
2018 None of the above 9 21 24 25 14 2 6 42 32 129
2017 Client contact centre 6 16 35 18 14 4 6 36 25 57
2017 Communications or public affairs 8 20 27 19 20 2 3 42 30 90
2017 Security 0 28 7 36 22 0 7 63 30 14
2017 Science and technology 3 12 21 26 34 0 4 63 16 24
2017 Administration and operations 9 23 29 20 10 5 3 33 35 272
2017 Human resources 3 23 26 15 22 6 5 42 29 67
2017 Financial management 5 14 18 34 21 3 6 60 20 59
2017 Procurement 10 21 39 20 10 0 0 30 31 10
2017 Information management 16 32 14 18 15 4 0 35 50 24
2017 Information technology 7 16 35 21 14 5 2 38 25 55
2017 Internal audit 6 12 24 23 18 0 18 50 21 15
2017 Evaluation 16 34 8 0 24 18 0 29 61 11
2017 Data sciences 9 38 36 9 9 0 0 17 47 10
2017 Policy 11 17 25 26 15 3 4 44 30 160
2017 Project management 6 22 28 24 12 2 5 39 31 137
2017 Other services to the public 9 18 24 31 18 0 0 48 27 60
2017 None of the above 9 15 22 25 16 5 7 47 28 157
2014 Client contact centre 9 21 37 17 12 2 3 30 31 63
2014 Communications or public affairs 3 10 30 31 18 2 5 54 14 111
2014 Access to information and privacy 0 39 24 36 0 0 0 36 39 12
2014 Security 0 27 36 9 9 0 18 23 33 11
2014 Science and technology 0 4 40 24 28 0 4 54 5 25
2014 Administration and operations 8 25 32 19 9 2 4 31 35 356
2014 Human resources 8 9 17 34 22 6 4 62 19 73
2014 Financial management 5 18 31 26 14 0 5 43 25 77
2014 Information management 15 18 30 25 4 6 3 31 36 31
2014 Information technology 6 25 27 25 10 4 3 38 33 70
2014 Internal audit 7 36 43 7 7 0 0 14 43 14
2014 Evaluation 36 23 17 12 0 0 12 13 67 16
2014 Other services to the public 7 19 24 32 8 4 6 45 28 116
2014 None of the above 10 20 30 25 10 2 3 37 31 326

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 31 28 12 16 0 4 29 41 38
2019 Communications or public affairs 6 25 53 9 6 1 0 15 31 80
2019 Security 18 18 42 22 0 0 0 22 36 11
2019 Science and technology 44 47 10 0 0 0 0 0 90 20
2019 Administration and operations 12 26 43 12 4 0 2 17 40 278
2019 Human resources 3 18 49 12 11 2 4 25 22 66
2019 Financial management 3 15 33 28 18 0 2 47 19 53
2019 Real property 25 41 18 16 0 0 0 16 66 11
2019 Information management 17 26 25 10 17 4 0 29 45 20
2019 Information technology 11 31 23 20 8 3 3 30 45 39
2019 Internal audit 8 15 15 31 24 0 7 59 25 13
2019 Evaluation 15 47 16 0 0 14 8 0 80 12
2019 Data sciences 17 11 39 17 15 0 0 33 28 17
2019 Policy 10 26 32 21 8 1 2 30 37 182
2019 Project management 17 29 37 10 4 0 2 15 48 104
2019 Other services to the public 22 25 33 11 5 0 3 17 49 56
2019 None of the above 14 25 30 15 12 1 3 28 41 88
2018 Client contact centre 8 16 32 15 21 3 5 39 26 32
2018 Communications or public affairs 8 24 38 16 7 6 0 25 34 97
2018 Science and technology 23 20 39 19 0 0 0 19 42 20
2018 Administration and operations 12 24 36 15 7 4 1 23 39 259
2018 Human resources 7 22 46 11 10 3 1 22 30 73
2018 Financial management 6 14 39 24 13 4 0 38 21 62
2018 Information management 13 18 37 7 19 7 0 28 33 14
2018 Information technology 12 31 30 13 11 3 0 25 45 38
2018 Internal audit 7 7 45 7 22 0 12 33 17 12
2018 Evaluation 19 28 45 4 4 0 0 8 47 21
2018 Data sciences 3 31 39 22 5 0 0 27 34 22
2018 Policy 17 24 31 15 8 4 1 24 43 195
2018 Project management 13 30 33 19 3 0 2 22 44 121
2018 Other services to the public 13 24 40 14 7 1 0 21 38 64
2018 None of the above 17 24 37 11 8 1 2 20 42 130
2017 Client contact centre 12 22 28 16 15 3 5 34 36 57
2017 Communications or public affairs 11 25 32 15 12 5 1 29 37 91
2017 Security 7 28 23 14 22 0 7 38 37 14
2017 Science and technology 18 27 25 21 8 0 0 30 45 24
2017 Administration and operations 15 29 34 11 7 2 2 19 46 273
2017 Human resources 7 20 35 21 14 0 3 35 28 67
2017 Financial management 6 19 29 24 13 5 4 41 28 58
2017 Procurement 10 41 49 0 0 0 0 0 51 10
2017 Information management 4 31 41 15 0 0 10 16 39 24
2017 Information technology 14 27 20 21 10 5 2 34 44 56
2017 Internal audit 6 0 40 18 18 0 18 44 7 15
2017 Evaluation 24 17 17 17 25 0 0 42 41 11
2017 Data sciences 8 56 18 9 9 0 0 18 64 10
2017 Policy 21 20 28 17 8 3 2 27 43 160
2017 Project management 13 31 38 12 3 1 2 16 45 137
2017 Other services to the public 21 21 32 8 10 4 3 19 46 60
2017 None of the above 16 26 29 14 8 7 2 24 45 157
2014 Client contact centre 9 29 34 9 8 4 6 19 43 63
2014 Communications or public affairs 9 24 39 15 8 2 4 24 35 110
2014 Access to information and privacy 8 23 32 36 0 0 0 36 31 12
2014 Security 18 27 28 18 0 0 9 19 50 11
2014 Science and technology 19 23 54 4 0 0 0 4 42 25
2014 Administration and operations 13 26 39 14 5 2 2 19 41 357
2014 Human resources 10 21 35 20 10 2 3 31 32 73
2014 Financial management 9 18 39 15 12 3 5 29 29 77
2014 Information management 14 9 56 7 15 0 0 22 23 31
2014 Information technology 12 24 37 17 7 0 3 25 37 70
2014 Internal audit 0 43 50 7 0 0 0 7 43 14
2014 Evaluation 17 24 18 23 0 6 12 28 50 16
2014 Other services to the public 22 36 26 8 4 1 3 13 60 117
2014 None of the above 26 28 26 12 5 2 1 17 56 325

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 7 53 16 15 0 0 31 15 38
2019 Communications or public affairs 7 18 44 21 9 0 0 31 25 79
2019 Security 9 0 33 58 0 0 0 58 9 11
2019 Science and technology 33 45 11 11 0 0 0 11 79 20
2019 Administration and operations 9 24 35 22 8 1 2 31 34 278
2019 Human resources 7 29 30 21 7 0 6 30 39 67
2019 Financial management 2 12 32 32 19 0 2 53 14 53
2019 Real property 0 8 39 36 17 0 0 53 8 11
2019 Information management 15 12 34 9 30 0 0 39 27 20
2019 Information technology 4 2 39 30 25 0 0 55 6 39
2019 Internal audit 23 15 28 15 18 0 0 33 38 13
2019 Evaluation 16 0 32 16 29 8 0 49 17 12
2019 Data sciences 11 6 43 11 28 0 0 40 17 17
2019 Policy 5 17 34 28 16 0 1 44 22 184
2019 Project management 5 17 38 27 9 3 0 38 23 104
2019 Other services to the public 14 35 38 9 2 0 3 11 50 57
2019 None of the above 12 20 35 17 12 1 2 31 34 89
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 72 20 3 2 0 0 3 94 2 38
2019 Communications or public affairs 70 18 2 5 5 0 0 88 10 79
2019 Security 55 36 0 0 9 0 0 91 9 11
2019 Science and technology 54 26 5 14 0 0 0 81 14 20
2019 Administration and operations 70 23 4 2 0 0 1 94 3 277
2019 Human resources 84 12 1 0 0 0 2 99 0 67
2019 Financial management 74 19 6 2 0 0 0 92 2 53
2019 Real property 70 20 10 0 0 0 0 90 0 11
2019 Information management 47 33 8 8 0 0 4 84 8 21
2019 Information technology 65 11 10 8 3 0 3 79 11 39
2019 Internal audit 69 23 8 0 0 0 0 92 0 13
2019 Evaluation 92 8 0 0 0 0 0 100 0 12
2019 Data sciences 66 28 0 6 0 0 0 94 6 17
2019 Policy 78 15 2 4 0 0 0 93 5 184
2019 Project management 72 23 3 2 0 0 0 95 2 103
2019 Other services to the public 74 11 10 5 0 0 0 85 5 57
2019 None of the above 75 13 4 4 1 0 2 90 6 89
2017 Client contact centre 67 25 8 0 0 0 0 92 0 57
2017 Communications or public affairs 67 30 3 0 0 0 0 97 0 91
2017 Security 39 54 0 7 0 0 0 93 7 14
2017 Science and technology 57 28 4 8 0 0 4 88 8 24
2017 Administration and operations 69 24 2 3 1 0 1 94 4 274
2017 Human resources 80 17 2 0 1 0 0 97 1 67
2017 Financial management 66 27 3 1 2 0 0 93 4 59
2017 Procurement 69 21 10 0 0 0 0 90 0 10
2017 Information management 59 41 0 0 0 0 0 100 0 24
2017 Information technology 56 26 7 11 0 0 0 82 11 56
2017 Internal audit 71 23 0 0 6 0 0 94 6 15
2017 Evaluation 92 8 0 0 0 0 0 100 0 11
2017 Data sciences 81 9 0 0 9 0 0 91 9 10
2017 Policy 73 20 3 2 1 1 0 94 3 160
2017 Project management 72 21 4 1 1 0 0 93 3 138
2017 Other services to the public 74 19 5 3 0 0 0 92 3 60
2017 None of the above 70 19 4 2 1 0 3 92 4 158
2014 Client contact centre 61 29 2 5 3 0 0 90 8 63
2014 Communications or public affairs 71 20 3 3 2 0 1 92 4 111
2014 Access to information and privacy 66 34 0 0 0 0 0 100 0 12
2014 Security 36 28 18 9 0 0 9 70 10 11
2014 Science and technology 81 4 4 7 4 0 0 84 12 25
2014 Administration and operations 72 23 2 1 1 0 0 95 2 358
2014 Human resources 84 14 1 0 0 0 0 99 0 72
2014 Financial management 70 23 4 3 0 0 0 94 3 77
2014 Information management 75 13 3 4 3 0 3 90 7 31
2014 Information technology 51 32 9 9 0 0 0 82 9 70
2014 Internal audit 50 43 7 0 0 0 0 93 0 14
2014 Evaluation 84 16 0 0 0 0 0 100 0 17
2014 Other services to the public 73 21 2 3 1 0 0 94 4 117
2014 None of the above 71 20 4 3 1 0 0 92 4 326

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 32 17 5 0 0 7 76 5 37
2019 Communications or public affairs 32 27 17 14 1 4 7 65 17 79
2019 Security 45 27 9 0 18 0 0 73 18 11
2019 Science and technology 20 32 4 9 24 11 0 58 37 20
2019 Administration and operations 28 37 15 6 4 4 5 72 12 278
2019 Human resources 51 27 9 0 3 7 3 87 3 67
2019 Financial management 51 23 9 10 2 2 4 78 12 53
2019 Real property 27 36 27 0 10 0 0 63 10 11
2019 Information management 36 28 14 3 0 15 4 78 4 21
2019 Information technology 42 33 13 2 0 5 5 84 2 39
2019 Internal audit 54 8 8 0 8 15 8 80 10 13
2019 Evaluation 24 24 8 16 15 0 14 55 36 12
2019 Data sciences 38 40 11 11 0 0 0 78 11 17
2019 Policy 34 32 11 7 4 5 7 76 12 183
2019 Project management 23 36 12 13 6 8 2 66 21 104
2019 Other services to the public 28 34 16 8 6 2 5 67 16 57
2019 None of the above 49 21 10 6 8 5 1 75 15 88
2018 Client contact centre 30 37 15 9 5 5 0 70 14 32
2018 Communications or public affairs 26 32 18 13 2 6 3 64 17 97
2018 Science and technology 49 24 5 0 10 13 0 83 11 20
2018 Administration and operations 26 41 13 7 4 8 2 74 11 258
2018 Human resources 37 34 10 4 4 5 6 80 9 73
2018 Financial management 25 38 16 7 2 7 5 72 10 63
2018 Information management 19 57 18 0 0 7 0 81 0 14
2018 Information technology 31 42 8 8 6 6 0 77 15 37
2018 Internal audit 15 15 33 22 0 15 0 35 26 12
2018 Evaluation 17 46 10 4 4 9 10 78 10 21
2018 Data sciences 26 42 23 9 0 0 0 68 9 22
2018 Policy 28 27 10 8 10 9 8 66 21 195
2018 Project management 31 37 13 8 5 3 3 72 14 123
2018 Other services to the public 24 55 6 8 6 1 0 80 14 66
2018 None of the above 25 31 13 13 6 6 6 63 21 129
2017 Client contact centre 29 39 17 3 9 0 3 70 12 57
2017 Communications or public affairs 38 29 17 5 5 3 2 71 11 91
2017 Security 7 21 40 0 21 5 7 31 24 14
2017 Science and technology 33 15 8 8 4 29 4 70 18 24
2017 Administration and operations 26 37 14 7 5 7 5 71 14 273
2017 Human resources 50 11 11 9 9 8 3 68 19 67
2017 Financial management 26 38 13 8 3 8 5 73 13 58
2017 Procurement 30 40 11 0 10 10 0 77 11 10
2017 Information management 46 23 14 18 0 0 0 68 18 24
2017 Information technology 24 40 11 5 5 11 4 75 12 56
2017 Internal audit 42 23 6 6 6 6 12 79 14 15
2017 Evaluation 16 25 8 8 16 8 18 55 33 11
2017 Data sciences 26 38 18 9 0 9 0 71 9 10
2017 Policy 32 25 14 6 10 7 6 65 18 160
2017 Project management 30 36 11 12 3 4 4 72 16 138
2017 Other services to the public 42 32 12 8 2 3 2 77 10 59
2017 None of the above 33 30 8 7 9 5 9 72 18 158
2014 Client contact centre 22 37 15 15 3 2 6 64 20 63
2014 Communications or public affairs 30 30 14 11 5 6 3 66 18 110
2014 Access to information and privacy 8 29 24 16 16 8 0 40 34 12
2014 Security 9 9 18 36 18 0 9 20 60 11
2014 Science and technology 48 12 28 0 0 4 8 68 0 25
2014 Administration and operations 31 32 15 9 4 4 5 69 15 358
2014 Human resources 44 24 13 8 1 5 5 75 10 73
2014 Financial management 35 41 9 4 5 4 3 81 10 77
2014 Information management 44 27 16 3 4 0 6 76 7 31
2014 Information technology 29 35 13 2 6 12 3 75 10 70
2014 Internal audit 7 50 21 14 7 0 0 57 21 14
2014 Evaluation 21 53 5 0 5 0 16 88 6 17
2014 Other services to the public 39 28 13 7 6 3 3 71 15 117
2014 None of the above 30 33 12 10 6 4 5 70 18 326

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 25 14 4 0 0 0 82 4 38
2019 Communications or public affairs 52 32 7 9 0 0 0 84 9 79
2019 Security 38 34 0 9 18 0 0 73 27 11
2019 Science and technology 53 29 4 9 4 0 0 83 13 20
2019 Administration and operations 50 34 6 7 3 0 0 84 10 276
2019 Human resources 66 31 2 0 2 0 0 97 2 66
2019 Financial management 58 29 8 2 4 0 0 86 5 53
2019 Real property 31 51 0 17 0 0 0 83 17 11
2019 Information management 44 38 4 14 0 0 0 82 14 21
2019 Information technology 66 30 0 2 0 3 0 98 2 39
2019 Internal audit 77 15 0 0 8 0 0 92 8 13
2019 Evaluation 46 31 8 8 8 0 0 76 16 12
2019 Data sciences 78 17 0 6 0 0 0 94 6 17
2019 Policy 55 27 7 7 3 1 0 83 10 183
2019 Project management 42 35 7 11 5 0 0 76 16 102
2019 Other services to the public 51 28 4 14 4 0 0 79 17 56
2019 None of the above 57 27 4 7 4 0 0 85 11 89
2018 Client contact centre 58 25 6 9 3 0 0 83 12 32
2018 Communications or public affairs 49 32 6 9 3 1 0 82 12 97
2018 Science and technology 58 32 0 5 5 0 0 90 10 20
2018 Administration and operations 50 33 9 6 2 0 0 83 8 258
2018 Human resources 63 31 1 4 1 0 0 94 5 73
2018 Financial management 52 33 10 5 0 0 0 86 5 63
2018 Information management 39 46 0 7 7 0 0 85 15 13
2018 Information technology 49 46 0 0 3 3 0 97 3 37
2018 Internal audit 51 37 12 0 0 0 0 88 0 12
2018 Evaluation 41 45 9 0 4 0 0 87 4 21
2018 Data sciences 46 45 0 5 5 0 0 91 9 22
2018 Policy 52 32 3 6 8 0 0 84 13 196
2018 Project management 57 26 6 6 4 0 0 83 10 123
2018 Other services to the public 49 35 3 6 7 0 0 84 13 66
2018 None of the above 49 29 5 10 6 1 0 79 16 130
2017 Client contact centre 56 21 14 5 5 0 0 77 9 57
2017 Communications or public affairs 59 31 7 2 0 1 0 91 2 91
2017 Security 38 21 9 14 14 5 0 62 29 14
2017 Science and technology 61 20 8 8 4 0 0 81 11 24
2017 Administration and operations 48 36 6 7 3 0 0 84 10 274
2017 Human resources 60 24 4 9 3 0 0 84 12 67
2017 Financial management 59 29 6 3 3 0 0 88 6 59
2017 Procurement 40 29 10 11 10 0 0 69 21 10
2017 Information management 57 28 7 4 0 4 0 89 4 24
2017 Information technology 49 31 12 4 4 0 0 80 7 56
2017 Internal audit 65 17 0 12 6 0 0 83 17 15
2017 Evaluation 16 49 8 0 8 18 0 80 10 11
2017 Policy 52 23 8 10 6 1 0 76 16 160
2017 Project management 50 31 8 6 5 0 0 81 11 138
2017 Other services to the public 63 26 5 3 3 0 0 89 6 60
2017 None of the above 55 27 7 6 6 0 0 82 12 158
2014 Client contact centre 56 20 10 8 5 1 0 77 13 63
2014 Communications or public affairs 53 25 10 8 3 1 1 79 11 111
2014 Access to information and privacy 42 50 0 8 0 0 0 92 8 12
2014 Security 18 37 28 8 0 0 9 60 9 11
2014 Science and technology 63 17 4 13 0 0 4 83 13 24
2014 Administration and operations 48 33 11 4 3 2 0 82 7 357
2014 Human resources 61 31 4 3 0 1 0 93 3 73
2014 Financial management 50 42 1 4 3 0 0 92 6 77
2014 Information management 50 37 6 4 0 0 3 90 4 31
2014 Information technology 47 33 10 6 4 0 0 80 10 70
2014 Internal audit 23 62 8 0 8 0 0 85 8 13
2014 Evaluation 74 16 5 0 5 0 0 90 5 17
2014 Other services to the public 43 35 11 7 2 1 0 79 9 117
2014 None of the above 50 27 11 7 5 1 0 78 11 326

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 35 4 6 0 0 0 90 6 37
2019 Communications or public affairs 62 34 5 0 0 0 0 95 0 78
2019 Security 38 34 0 9 18 0 0 73 27 11
2019 Science and technology 49 28 4 14 4 0 0 77 19 20
2019 Administration and operations 57 30 6 7 1 0 0 86 7 274
2019 Human resources 73 24 0 1 1 0 0 97 3 67
2019 Financial management 73 14 8 5 0 0 0 86 5 53
2019 Real property 35 45 10 10 0 0 0 80 10 11
2019 Information management 45 46 4 4 0 0 0 92 4 21
2019 Information technology 60 38 2 0 0 0 0 98 0 39
2019 Internal audit 77 15 0 8 0 0 0 92 8 13
2019 Evaluation 61 24 8 7 0 0 0 85 7 12
2019 Data sciences 77 23 0 0 0 0 0 100 0 17
2019 Policy 63 24 6 6 1 0 0 88 7 184
2019 Project management 50 34 4 9 4 0 0 84 13 104
2019 Other services to the public 52 28 9 10 2 0 0 79 11 57
2019 None of the above 69 21 5 3 2 0 0 89 6 89
2018 Client contact centre 60 34 3 3 0 0 0 94 3 32
2018 Communications or public affairs 56 35 5 5 0 0 0 90 5 96
2018 Science and technology 82 8 10 0 0 0 0 90 0 20
2018 Administration and operations 51 39 6 4 0 0 0 90 4 258
2018 Human resources 74 19 5 1 0 0 0 94 1 73
2018 Financial management 55 33 11 2 0 0 0 87 2 63
2018 Information management 37 63 0 0 0 0 0 100 0 14
2018 Information technology 49 43 6 0 0 3 0 94 0 37
2018 Internal audit 47 53 0 0 0 0 0 100 0 11
2018 Evaluation 54 42 0 0 4 0 0 96 4 21
2018 Data sciences 78 17 0 5 0 0 0 95 5 22
2018 Policy 63 26 2 5 3 0 0 90 8 194
2018 Project management 56 30 9 4 2 0 0 86 6 123
2018 Other services to the public 52 34 10 1 3 0 0 86 4 66
2018 None of the above 58 28 6 7 1 0 0 86 8 129
2017 Client contact centre 41 41 15 3 0 0 0 82 3 56
2017 Communications or public affairs 46 44 7 3 0 0 0 90 3 90
2017 Security 26 48 9 11 7 0 0 74 18 14
2017 Science and technology 67 28 4 0 0 0 0 96 0 23
2017 Administration and operations 52 34 5 7 2 0 0 86 9 273
2017 Human resources 59 31 7 1 1 0 0 90 3 68
2017 Financial management 53 39 6 0 1 0 0 92 1 59
2017 Procurement 59 29 0 0 11 0 0 89 11 10
2017 Information management 52 24 16 4 4 0 0 77 7 24
2017 Information technology 41 50 7 2 0 0 0 91 2 55
2017 Internal audit 64 24 6 0 6 0 0 88 6 15
2017 Evaluation 16 59 8 16 0 0 0 75 16 11
2017 Data sciences 35 47 19 0 0 0 0 81 0 10
2017 Policy 55 28 8 3 5 1 0 83 9 160
2017 Project management 47 40 6 6 1 0 0 87 8 138
2017 Other services to the public 53 37 5 3 3 0 0 89 6 60
2017 None of the above 59 28 5 5 3 0 0 86 9 159
2014 Client contact centre 40 44 11 6 0 0 0 83 6 63
2014 Communications or public affairs 46 37 10 4 2 0 1 84 6 111
2014 Access to information and privacy 34 66 0 0 0 0 0 100 0 12
2014 Security 18 37 9 18 9 0 9 60 29 11
2014 Science and technology 76 20 4 0 0 0 0 96 0 25
2014 Administration and operations 48 35 11 4 2 0 0 83 6 358
2014 Human resources 49 47 3 1 0 0 0 96 1 73
2014 Financial management 49 41 3 5 3 0 0 90 8 77
2014 Information management 62 22 16 0 0 0 0 84 0 31
2014 Information technology 51 36 10 4 0 0 0 86 4 70
2014 Internal audit 29 50 14 0 7 0 0 79 7 14
2014 Evaluation 68 27 0 0 5 0 0 95 5 17
2014 Other services to the public 46 37 8 6 2 1 0 84 8 117
2014 None of the above 48 40 5 4 2 0 0 89 6 326

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 33 13 0 0 2 0 87 0 38
2019 Communications or public affairs 56 33 4 5 1 1 0 90 6 79
2019 Security 45 36 0 0 18 0 0 82 18 11
2019 Science and technology 43 52 4 0 0 0 0 96 0 20
2019 Administration and operations 45 37 11 4 1 1 1 84 5 278
2019 Human resources 57 30 10 1 1 0 0 87 3 67
2019 Financial management 69 23 6 2 0 0 0 92 2 53
2019 Real property 33 29 38 0 0 0 0 62 0 11
2019 Information management 61 25 9 4 0 0 0 87 4 20
2019 Information technology 52 41 5 2 0 0 0 93 2 39
2019 Internal audit 77 15 0 8 0 0 0 92 8 13
2019 Evaluation 46 47 0 0 8 0 0 92 8 12
2019 Data sciences 66 28 6 0 0 0 0 94 0 17
2019 Policy 57 32 5 4 2 0 0 89 6 184
2019 Project management 48 39 6 6 1 0 0 86 7 102
2019 Other services to the public 46 35 8 10 0 0 0 81 10 57
2019 None of the above 58 33 4 2 2 0 0 91 5 89
2018 Client contact centre 36 47 6 11 0 0 0 83 11 32
2018 Communications or public affairs 38 54 5 2 0 1 0 93 2 96
2018 Science and technology 58 33 5 5 0 0 0 90 5 20
2018 Administration and operations 47 36 12 4 0 1 0 84 5 258
2018 Human resources 50 42 5 3 0 0 0 92 3 73
2018 Financial management 47 39 11 3 0 0 0 85 3 62
2018 Information management 31 62 7 0 0 0 0 93 0 14
2018 Information technology 47 45 3 3 3 0 0 92 6 37
2018 Internal audit 36 52 12 0 0 0 0 88 0 12
2018 Evaluation 33 63 0 0 4 0 0 96 4 21
2018 Data sciences 47 39 5 5 0 5 0 90 5 22
2018 Policy 57 31 4 4 2 2 0 90 6 195
2018 Project management 53 38 4 4 1 1 0 91 5 123
2018 Other services to the public 51 39 4 3 3 0 0 90 6 66
2018 None of the above 47 37 8 5 2 0 1 84 8 130
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 24 13 0 2 0 6 84 2 38
2019 Communications or public affairs 57 26 8 7 0 0 1 84 7 80
2019 Security 51 22 9 0 9 0 9 80 10 11
2019 Science and technology 48 14 19 4 9 5 0 66 14 20
2019 Administration and operations 46 32 14 3 1 1 3 82 4 277
2019 Human resources 61 25 6 0 1 2 4 92 2 67
2019 Financial management 55 28 2 6 4 0 5 88 10 53
2019 Real property 38 39 24 0 0 0 0 76 0 11
2019 Information management 43 38 4 8 6 0 0 81 15 21
2019 Information technology 54 34 6 0 0 0 5 94 0 39
2019 Internal audit 62 15 8 8 0 0 8 83 8 13
2019 Evaluation 47 24 0 8 0 8 14 90 10 12
2019 Data sciences 61 17 23 0 0 0 0 77 0 17
2019 Policy 62 27 5 5 1 0 0 88 7 184
2019 Project management 43 32 13 6 1 3 2 79 8 103
2019 Other services to the public 40 33 12 10 2 2 2 75 12 57
2019 None of the above 61 23 7 1 4 0 4 87 6 89

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 31 10 4 5 0 0 82 8 37
2019 Communications or public affairs 43 42 5 10 0 0 0 85 10 79
2019 Security 42 31 18 9 0 0 0 73 9 11
2019 Science and technology 34 19 28 13 0 5 0 56 14 20
2019 Administration and operations 42 36 12 7 1 1 0 79 8 278
2019 Human resources 54 28 9 3 3 0 2 85 6 67
2019 Financial management 50 35 9 6 0 0 0 85 6 53
2019 Real property 28 31 21 20 0 0 0 59 20 11
2019 Information management 46 32 9 13 0 0 0 79 13 20
2019 Information technology 59 27 5 7 0 0 1 87 7 39
2019 Internal audit 54 31 8 0 8 0 0 85 8 13
2019 Evaluation 39 38 16 0 8 0 0 76 8 12
2019 Data sciences 38 28 34 0 0 0 0 66 0 17
2019 Policy 45 33 7 10 3 0 2 80 13 183
2019 Project management 40 33 14 7 3 2 2 75 10 104
2019 Other services to the public 41 43 5 7 3 0 0 84 11 57
2019 None of the above 50 25 8 12 3 1 0 76 15 89
2018 Client contact centre 43 21 17 12 5 0 3 65 17 32
2018 Communications or public affairs 41 31 17 7 2 0 2 74 9 96
2018 Science and technology 53 32 5 10 0 0 0 85 10 20
2018 Administration and operations 42 39 10 7 2 0 0 81 9 259
2018 Human resources 57 28 9 3 1 2 0 87 4 71
2018 Financial management 40 31 13 13 0 3 0 74 13 62
2018 Information management 44 43 7 7 0 0 0 86 7 14
2018 Information technology 51 32 6 0 9 0 3 85 9 36
2018 Internal audit 51 22 26 0 0 0 0 74 0 12
2018 Evaluation 28 63 0 5 0 0 4 95 5 21
2018 Data sciences 52 21 22 0 5 0 0 73 5 22
2018 Policy 43 33 11 6 7 0 0 76 13 196
2018 Project management 41 38 7 7 6 0 1 80 13 123
2018 Other services to the public 49 23 15 9 4 0 0 72 13 67
2018 None of the above 43 34 8 7 8 0 0 77 15 129
2017 Client contact centre 43 43 8 2 4 0 0 86 6 57
2017 Communications or public affairs 50 33 10 5 0 1 0 85 5 91
2017 Security 25 52 9 14 0 0 0 78 14 14
2017 Science and technology 41 44 0 12 0 0 4 87 13 24
2017 Administration and operations 41 39 9 7 2 1 0 81 9 274
2017 Human resources 53 24 12 7 4 0 0 77 11 68
2017 Financial management 46 35 12 6 2 0 0 80 8 59
2017 Procurement 49 10 29 11 0 0 0 59 11 10
2017 Information management 49 29 7 15 0 0 0 78 15 24
2017 Information technology 44 37 11 8 0 0 0 81 8 56
2017 Internal audit 48 12 11 23 6 0 0 60 29 15
2017 Evaluation 59 25 0 0 8 8 0 91 9 11
2017 Data sciences 44 46 9 0 0 0 0 91 0 10
2017 Policy 43 35 9 9 3 1 1 79 12 160
2017 Project management 36 44 13 6 1 0 1 80 7 139
2017 Other services to the public 51 33 5 11 0 0 0 84 11 59
2017 None of the above 45 32 10 7 5 0 0 77 12 158
2014 Client contact centre 40 35 15 10 0 0 0 75 10 63
2014 Communications or public affairs 45 30 10 8 4 0 3 77 12 111
2014 Access to information and privacy 16 44 24 8 8 0 0 60 16 12
2014 Security 26 28 18 9 9 0 9 60 20 11
2014 Science and technology 52 27 13 8 0 0 0 79 8 25
2014 Administration and operations 35 43 13 6 2 1 0 79 8 358
2014 Human resources 49 31 15 1 1 0 3 82 3 73
2014 Financial management 49 31 14 4 3 0 0 79 7 76
2014 Information management 39 43 16 3 0 0 0 82 3 31
2014 Information technology 38 34 15 7 4 0 2 73 12 70
2014 Internal audit 29 64 7 0 0 0 0 93 0 14
2014 Evaluation 31 42 5 5 5 0 11 82 12 17
2014 Other services to the public 43 39 12 4 1 1 0 83 5 117
2014 None of the above 46 33 7 8 4 1 1 80 12 326

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 21 10 3 2 0 0 85 5 38
2019 Communications or public affairs 54 28 11 5 0 0 1 84 5 79
2019 Security 42 40 9 9 0 0 0 82 9 11
2019 Science and technology 44 38 0 10 9 0 0 81 19 20
2019 Administration and operations 52 29 9 7 1 1 1 83 8 277
2019 Human resources 68 15 9 3 1 0 3 86 5 67
2019 Financial management 56 30 11 2 2 0 0 86 4 52
2019 Real property 38 33 10 20 0 0 0 71 20 11
2019 Information management 48 35 12 4 0 0 0 84 4 21
2019 Information technology 74 16 3 7 0 0 0 90 7 39
2019 Internal audit 61 31 0 0 8 0 0 92 8 13
2019 Evaluation 53 32 8 8 0 0 0 84 8 12
2019 Data sciences 46 36 6 12 0 0 0 82 12 16
2019 Policy 51 28 9 8 3 1 1 80 11 182
2019 Project management 47 30 13 4 2 4 1 81 6 104
2019 Other services to the public 47 33 6 5 7 2 0 81 13 57
2019 None of the above 60 24 9 4 2 0 0 84 7 89
2018 Client contact centre 47 32 15 0 3 3 0 82 3 32
2018 Communications or public affairs 49 29 10 4 2 4 2 84 6 97
2018 Science and technology 58 25 18 0 0 0 0 82 0 20
2018 Administration and operations 50 33 8 3 2 3 0 86 6 257
2018 Human resources 62 26 4 4 0 3 0 92 4 71
2018 Financial management 49 32 14 2 2 2 0 83 3 62
2018 Information management 50 36 7 7 0 0 0 86 7 14
2018 Information technology 61 24 0 3 0 9 3 97 3 36
2018 Internal audit 51 7 41 0 0 0 0 59 0 12
2018 Evaluation 35 55 4 0 5 0 0 91 5 21
2018 Data sciences 55 27 8 5 5 0 0 83 9 22
2018 Policy 54 28 7 3 5 3 0 84 9 196
2018 Project management 50 29 11 5 2 2 2 82 7 122
2018 Other services to the public 52 32 11 3 2 0 0 84 5 67
2018 None of the above 54 30 4 6 6 1 0 84 12 129
2017 Client contact centre 52 35 7 3 4 0 0 86 7 57
2017 Communications or public affairs 57 27 11 2 0 3 0 87 2 91
2017 Security 39 40 7 7 7 0 0 79 14 14
2017 Science and technology 62 27 4 4 0 0 4 92 4 24
2017 Administration and operations 48 36 9 4 2 2 0 85 6 274
2017 Human resources 56 22 9 9 1 3 0 81 10 67
2017 Financial management 53 34 10 2 1 0 0 87 3 59
2017 Procurement 49 39 0 11 0 0 0 89 11 10
2017 Information management 53 12 23 8 0 0 4 67 9 23
2017 Information technology 51 32 11 5 0 1 0 84 6 56
2017 Internal audit 35 47 0 12 6 0 0 83 17 15
2017 Evaluation 50 16 8 8 8 8 0 72 18 11
2017 Data sciences 43 47 9 0 0 0 0 91 0 10
2017 Policy 55 29 7 3 2 3 1 87 5 160
2017 Project management 45 37 12 3 1 1 1 84 4 138
2017 Other services to the public 63 25 6 2 2 3 0 91 3 60
2017 None of the above 52 31 7 5 4 2 0 85 8 158
2014 Client contact centre 42 37 13 5 0 3 0 82 5 63
2014 Communications or public affairs 46 30 12 6 4 1 1 78 10 111
2014 Access to information and privacy 18 26 40 0 8 8 0 48 8 12
2014 Security 27 37 9 8 9 0 9 71 19 11
2014 Science and technology 69 19 12 0 0 0 0 88 0 25
2014 Administration and operations 44 39 11 3 1 2 0 84 4 358
2014 Human resources 55 29 10 4 0 0 1 86 4 73
2014 Financial management 43 37 14 3 3 0 0 80 5 77
2014 Information management 45 40 13 0 0 0 3 87 0 31
2014 Information technology 43 31 15 3 3 2 3 78 6 70
2014 Internal audit 29 43 21 0 0 7 0 77 0 14
2014 Evaluation 36 31 11 0 5 16 0 81 6 17
2014 Other services to the public 58 25 10 5 2 1 0 83 7 117
2014 None of the above 51 27 12 3 2 3 1 82 5 326

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 67 17 11 5 0 0 0 84 5 38
2019 Communications or public affairs 52 31 8 9 0 0 0 83 9 80
2019 Security 44 38 0 9 9 0 0 82 18 11
2019 Science and technology 30 30 5 20 15 0 0 60 35 19
2019 Administration and operations 46 36 11 5 2 0 1 83 6 278
2019 Human resources 62 28 6 3 1 0 0 90 4 67
2019 Financial management 54 38 2 5 0 0 0 93 5 52
2019 Real property 28 52 10 10 0 0 0 80 10 11
2019 Information management 47 41 4 3 4 0 0 88 8 21
2019 Information technology 59 33 0 5 0 3 0 94 6 39
2019 Internal audit 62 31 0 0 8 0 0 92 8 13
2019 Evaluation 53 39 8 0 0 0 0 92 0 12
2019 Data sciences 49 28 11 11 0 0 0 77 11 17
2019 Policy 49 31 9 7 3 0 2 82 9 184
2019 Project management 46 34 12 4 3 1 1 81 7 103
2019 Other services to the public 48 28 11 9 4 0 0 76 13 57
2019 None of the above 57 30 5 6 1 0 0 87 7 89
2018 Client contact centre 48 29 6 12 5 0 0 77 17 32
2018 Communications or public affairs 47 34 11 5 2 0 1 82 7 95
2018 Science and technology 53 42 0 5 0 0 0 95 5 20
2018 Administration and operations 48 38 7 5 2 1 0 86 7 259
2018 Human resources 60 22 7 5 1 2 2 86 7 72
2018 Financial management 42 39 11 4 2 2 0 83 6 62
2018 Information management 37 50 0 14 0 0 0 86 14 14
2018 Information technology 51 35 3 3 6 0 3 89 9 37
2018 Internal audit 51 15 26 7 0 0 0 66 7 12
2018 Evaluation 37 41 4 4 10 0 4 81 15 21
2018 Data sciences 35 42 18 0 5 0 0 77 5 22
2018 Policy 50 33 6 5 6 1 0 83 11 194
2018 Project management 50 34 7 4 4 0 1 85 8 122
2018 Other services to the public 51 33 8 5 2 0 0 84 8 67
2018 None of the above 43 32 9 9 7 0 1 76 16 127
2017 Client contact centre 50 34 13 2 2 0 0 84 3 57
2017 Communications or public affairs 50 41 8 1 0 0 0 91 1 91
2017 Security 25 42 33 0 0 0 0 67 0 14
2017 Science and technology 54 34 4 0 8 0 0 88 8 24
2017 Administration and operations 45 41 8 3 3 1 0 86 6 274
2017 Human resources 58 26 7 6 3 0 0 85 8 68
2017 Financial management 46 35 10 9 0 0 0 80 9 59
2017 Procurement 49 41 10 0 0 0 0 90 0 10
2017 Information management 51 30 4 11 4 0 0 81 15 24
2017 Information technology 37 49 9 4 2 0 0 86 5 56
2017 Internal audit 35 47 0 12 6 0 0 83 17 15
2017 Evaluation 42 17 17 8 8 8 0 63 18 11
2017 Data sciences 44 37 19 0 0 0 0 81 0 10
2017 Policy 52 33 4 7 3 1 0 86 10 160
2017 Project management 47 33 9 8 3 0 1 80 11 139
2017 Other services to the public 56 34 6 2 2 2 0 91 3 60
2017 None of the above 47 37 5 6 4 1 0 84 10 158
2014 Client contact centre 35 47 14 3 1 0 0 82 4 63
2014 Communications or public affairs 45 33 11 7 3 0 1 80 10 111
2014 Access to information and privacy 34 42 16 0 8 0 0 77 8 12
2014 Security 27 18 9 18 18 0 9 50 40 11
2014 Science and technology 49 32 15 0 4 0 0 81 4 25
2014 Administration and operations 47 35 12 5 1 0 0 82 6 357
2014 Human resources 60 32 4 4 0 0 0 92 4 73
2014 Financial management 42 34 18 3 3 0 0 77 5 77
2014 Information management 45 38 14 3 0 0 0 83 3 31
2014 Information technology 48 28 15 4 3 0 2 77 7 70
2014 Internal audit 29 57 7 7 0 0 0 86 7 14
2014 Evaluation 36 32 11 5 5 11 0 76 12 17
2014 Other services to the public 53 28 11 6 2 1 0 82 7 117
2014 None of the above 49 32 9 6 3 1 1 82 9 326

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 86 12 0 2 0 0 0 98 2 38
2019 Communications or public affairs 89 10 0 0 1 0 0 99 1 79
2019 Security 73 18 0 0 9 0 0 91 9 11
2019 Science and technology 85 10 5 0 0 0 0 95 0 20
2019 Administration and operations 83 13 2 1 1 0 0 96 2 276
2019 Human resources 94 4 0 0 0 0 2 100 0 66
2019 Financial management 89 5 4 2 0 0 0 94 2 53
2019 Real property 74 16 10 0 0 0 0 90 0 11
2019 Information management 81 15 4 0 0 0 0 96 0 20
2019 Information technology 86 8 0 3 0 0 3 97 3 39
2019 Internal audit 85 8 0 0 8 0 0 92 8 13
2019 Evaluation 100 0 0 0 0 0 0 100 0 12
2019 Data sciences 100 0 0 0 0 0 0 100 0 17
2019 Policy 87 10 1 2 0 0 0 97 2 183
2019 Project management 81 16 1 0 1 1 0 98 1 104
2019 Other services to the public 78 14 5 2 2 0 0 92 3 57
2019 None of the above 88 8 1 1 1 0 1 97 2 89
2017 Client contact centre 78 20 2 0 0 0 0 98 0 57
2017 Communications or public affairs 90 7 1 0 0 0 1 99 0 91
2017 Security 57 43 0 0 0 0 0 100 0 14
2017 Science and technology 88 0 4 4 0 0 4 92 4 24
2017 Administration and operations 81 14 1 3 1 0 0 96 3 273
2017 Human resources 82 14 1 1 1 0 0 96 3 68
2017 Financial management 84 14 0 2 0 0 0 98 2 59
2017 Procurement 79 21 0 0 0 0 0 100 0 10
2017 Information management 83 17 0 0 0 0 0 100 0 24
2017 Information technology 74 23 4 0 0 0 0 96 0 56
2017 Internal audit 82 12 0 0 6 0 0 94 6 15
2017 Evaluation 83 17 0 0 0 0 0 100 0 11
2017 Data sciences 63 20 9 0 9 0 0 82 9 10
2017 Policy 83 14 2 0 1 0 0 97 1 160
2017 Project management 80 15 1 1 1 0 1 97 2 139
2017 Other services to the public 85 14 2 0 0 0 0 98 0 60
2017 None of the above 82 13 2 1 1 0 1 96 2 157
2014 Client contact centre 74 22 1 3 0 0 0 96 3 63
2014 Communications or public affairs 85 9 2 0 3 0 2 95 3 111
2014 Access to information and privacy 66 27 8 0 0 0 0 92 0 12
2014 Security 63 9 18 0 0 0 9 80 0 11
2014 Science and technology 88 8 0 4 0 0 0 96 4 25
2014 Administration and operations 78 19 2 1 1 0 0 97 2 358
2014 Human resources 91 9 0 0 0 0 0 100 0 73
2014 Financial management 80 14 4 0 1 0 0 95 1 77
2014 Information management 81 15 4 0 0 0 0 96 0 31
2014 Information technology 79 19 0 0 0 0 1 100 0 70
2014 Internal audit 71 21 7 0 0 0 0 93 0 14
2014 Evaluation 62 22 5 5 5 0 0 84 11 17
2014 Other services to the public 82 12 2 2 0 0 2 96 2 117
2014 None of the above 82 14 2 1 1 0 0 96 2 326

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 19 9 3 5 0 0 82 8 38
2019 Communications or public affairs 68 17 5 8 1 1 0 85 10 80
2019 Security 55 18 0 0 9 0 18 89 11 11
2019 Science and technology 58 19 5 9 4 0 5 81 14 20
2019 Administration and operations 55 26 4 5 3 1 5 86 9 277
2019 Human resources 83 10 2 0 2 0 4 97 2 65
2019 Financial management 55 28 7 5 2 0 2 85 7 53
2019 Real property 84 6 10 0 0 0 0 90 0 11
2019 Information management 70 22 4 4 0 0 0 92 4 21
2019 Information technology 83 15 0 0 2 0 0 98 2 39
2019 Internal audit 85 8 8 0 0 0 0 92 0 13
2019 Evaluation 77 16 7 0 0 0 0 93 0 12
2019 Data sciences 94 0 0 6 0 0 0 94 6 17
2019 Policy 62 21 6 5 3 2 3 86 8 183
2019 Project management 68 23 2 6 0 1 1 92 6 104
2019 Other services to the public 69 16 5 5 5 0 0 85 10 57
2019 None of the above 72 19 2 1 3 1 2 94 4 89
2017 Client contact centre 48 29 17 0 4 0 2 78 4 57
2017 Communications or public affairs 67 25 4 2 0 1 0 93 2 90
2017 Security 65 35 0 0 0 0 0 100 0 14
2017 Science and technology 62 19 3 8 5 4 0 84 13 24
2017 Administration and operations 46 26 8 5 5 3 7 80 11 272
2017 Human resources 69 19 1 3 4 1 1 91 7 68
2017 Financial management 53 25 8 9 1 0 3 81 11 59
2017 Procurement 69 11 0 10 0 0 10 89 11 10
2017 Information management 44 27 8 4 12 0 6 75 16 24
2017 Information technology 54 30 10 2 2 0 2 86 4 56
2017 Internal audit 42 29 6 6 12 6 0 76 18 15
2017 Evaluation 51 25 8 8 0 8 0 82 8 11
2017 Data sciences 62 38 0 0 0 0 0 100 0 10
2017 Policy 57 21 7 7 3 3 3 82 10 160
2017 Project management 54 28 7 6 1 1 2 85 8 139
2017 Other services to the public 46 26 9 8 2 5 5 80 10 60
2017 None of the above 57 24 5 3 4 3 4 87 7 159
2014 Client contact centre 38 35 11 3 5 0 9 80 9 63
2014 Communications or public affairs 42 30 7 6 5 3 6 80 13 111
2014 Access to information and privacy 50 0 16 16 8 0 10 56 27 12
2014 Security 45 37 0 9 0 0 9 90 10 11
2014 Science and technology 57 23 13 0 0 7 0 86 0 25
2014 Administration and operations 44 29 10 5 3 2 7 81 8 357
2014 Human resources 60 23 3 5 4 1 3 87 10 73
2014 Financial management 57 20 8 6 8 0 1 78 14 77
2014 Information management 44 24 21 4 4 0 4 71 7 31
2014 Information technology 51 29 4 6 3 1 6 86 9 70
2014 Internal audit 36 21 21 0 7 0 14 67 8 14
2014 Evaluation 37 16 5 10 0 11 21 78 15 17
2014 Other services to the public 50 24 5 6 2 4 9 86 8 117
2014 None of the above 48 22 8 4 5 4 8 80 10 326

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 74 10 15 0 0 0 0 85 0 38
2019 Communications or public affairs 69 18 9 4 1 0 0 86 5 79
2019 Security 64 18 9 0 9 0 0 82 9 11
2019 Science and technology 52 20 0 18 4 4 0 76 24 20
2019 Administration and operations 60 27 7 3 2 0 0 87 5 278
2019 Human resources 76 19 3 0 1 0 0 96 1 67
2019 Financial management 69 22 8 2 0 0 0 90 2 53
2019 Real property 36 37 10 8 10 0 0 73 17 11
2019 Information management 70 14 8 4 0 4 0 87 4 21
2019 Information technology 79 11 5 4 0 0 0 90 4 39
2019 Internal audit 85 8 0 8 0 0 0 92 8 13
2019 Evaluation 61 31 0 0 8 0 0 92 8 12
2019 Data sciences 78 11 11 0 0 0 0 89 0 17
2019 Policy 70 21 6 2 1 0 0 91 3 184
2019 Project management 64 21 9 1 1 4 0 88 2 104
2019 Other services to the public 58 20 11 5 5 0 0 79 11 57
2019 None of the above 80 10 5 2 2 0 0 91 5 89
2018 Client contact centre 63 20 6 8 3 0 0 83 11 32
2018 Communications or public affairs 60 20 12 2 2 2 1 83 4 97
2018 Science and technology 63 23 5 10 0 0 0 85 10 20
2018 Administration and operations 61 27 6 3 1 1 0 89 5 259
2018 Human resources 77 14 6 1 1 0 0 91 3 72
2018 Financial management 54 31 7 3 3 2 0 87 6 61
2018 Information management 50 36 0 7 7 0 0 86 14 14
2018 Information technology 71 18 3 0 3 3 3 94 3 37
2018 Internal audit 55 16 29 0 0 0 0 71 0 11
2018 Evaluation 41 50 0 4 5 0 0 91 9 21
2018 Data sciences 52 35 8 0 5 0 0 87 5 22
2018 Policy 62 26 4 2 5 2 0 89 7 195
2018 Project management 67 19 7 4 2 0 1 86 6 123
2018 Other services to the public 63 16 10 9 2 0 0 79 11 66
2018 None of the above 61 30 3 0 4 1 0 92 4 129
2017 Client contact centre 62 26 6 2 5 0 0 88 6 57
2017 Communications or public affairs 74 18 3 1 1 2 0 94 2 91
2017 Security 50 29 7 7 7 0 0 79 14 14
2017 Science and technology 71 16 4 0 0 9 0 96 0 24
2017 Administration and operations 57 25 10 4 3 0 0 83 7 274
2017 Human resources 65 15 7 3 8 1 0 82 11 68
2017 Financial management 55 31 10 3 1 0 0 86 4 59
2017 Procurement 40 40 10 11 0 0 0 79 11 10
2017 Information management 58 19 15 4 4 0 0 78 7 24
2017 Information technology 59 27 9 0 4 2 0 87 4 56
2017 Internal audit 54 23 6 12 6 0 0 77 17 15
2017 Evaluation 50 25 17 0 8 0 0 75 8 11
2017 Data sciences 53 47 0 0 0 0 0 100 0 10
2017 Policy 61 22 9 3 3 2 0 85 6 159
2017 Project management 59 20 12 5 3 1 1 80 8 139
2017 Other services to the public 66 26 2 2 3 2 0 94 5 60
2017 None of the above 61 25 7 3 3 1 0 87 6 159

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 24 13 2 0 0 0 85 2 38
2019 Communications or public affairs 49 36 7 7 0 0 0 85 7 79
2019 Security 55 27 0 0 18 0 0 82 18 11
2019 Science and technology 46 9 20 20 5 0 0 55 25 19
2019 Administration and operations 53 30 8 5 2 0 0 84 8 277
2019 Human resources 67 27 3 1 2 0 0 94 3 66
2019 Financial management 59 31 6 4 0 0 0 90 4 52
2019 Real property 42 14 17 27 0 0 0 55 27 11
2019 Information management 63 18 10 8 0 0 0 81 8 21
2019 Information technology 66 22 5 7 0 0 0 88 7 39
2019 Internal audit 69 23 0 0 8 0 0 92 8 13
2019 Evaluation 61 24 8 8 0 0 0 84 8 12
2019 Data sciences 55 28 17 0 0 0 0 83 0 17
2019 Policy 56 24 9 7 3 1 0 80 10 184
2019 Project management 50 30 11 6 2 0 1 81 8 104
2019 Other services to the public 47 37 4 6 5 0 0 85 12 57
2019 None of the above 62 27 4 4 3 0 0 88 8 89
2018 Client contact centre 50 27 12 3 8 0 0 77 11 32
2018 Communications or public affairs 46 23 17 9 3 0 2 70 13 96
2018 Science and technology 53 27 15 0 5 0 0 80 5 20
2018 Administration and operations 55 32 4 7 2 0 0 88 9 259
2018 Human resources 69 21 6 4 0 0 0 90 4 72
2018 Financial management 46 37 7 7 2 2 0 84 8 62
2018 Information management 43 43 7 7 0 0 0 86 7 14
2018 Information technology 64 18 8 2 6 0 3 84 7 37
2018 Internal audit 59 7 34 0 0 0 0 66 0 12
2018 Evaluation 36 46 0 9 9 0 0 82 18 21
2018 Data sciences 42 45 5 5 5 0 0 86 9 22
2018 Policy 50 26 11 5 7 0 0 77 12 196
2018 Project management 54 26 13 5 2 0 1 80 7 122
2018 Other services to the public 58 18 11 9 4 0 0 77 12 67
2018 None of the above 51 30 6 5 7 1 1 82 12 129
2017 Client contact centre 58 28 8 3 3 0 0 86 6 57
2017 Communications or public affairs 65 26 5 2 2 0 0 90 4 91
2017 Security 48 39 7 0 7 0 0 86 7 14
2017 Science and technology 57 31 8 0 4 0 0 88 4 24
2017 Administration and operations 54 27 11 4 3 0 0 82 7 273
2017 Human resources 61 17 9 8 3 1 0 79 11 68
2017 Financial management 59 24 13 3 1 0 0 83 4 59
2017 Procurement 59 29 0 11 0 0 0 89 11 10
2017 Information management 58 21 9 7 4 0 0 80 11 24
2017 Information technology 54 30 8 2 5 0 0 84 7 56
2017 Internal audit 54 17 6 17 6 0 0 71 23 15
2017 Evaluation 50 16 17 8 8 0 0 66 17 11
2017 Data sciences 53 47 0 0 0 0 0 100 0 10
2017 Policy 55 27 6 8 4 0 0 81 12 160
2017 Project management 52 27 9 9 3 0 1 79 12 139
2017 Other services to the public 68 24 3 2 3 0 0 92 5 60
2017 None of the above 57 23 10 5 5 0 0 80 10 159
2014 Client contact centre 43 34 15 6 0 2 0 78 7 63
2014 Communications or public affairs 53 25 9 5 4 1 1 80 10 111
2014 Access to information and privacy 26 34 16 16 8 0 0 60 23 12
2014 Security 27 28 18 8 9 0 9 60 19 11
2014 Science and technology 56 24 8 12 0 0 0 80 12 25
2014 Administration and operations 50 32 11 4 2 1 0 83 6 357
2014 Human resources 55 38 6 1 0 0 0 93 1 73
2014 Financial management 55 30 10 3 3 0 0 84 5 77
2014 Information management 45 40 13 3 0 0 0 84 3 31
2014 Information technology 52 30 7 3 4 1 1 85 8 70
2014 Internal audit 36 36 21 0 7 0 0 72 7 14
2014 Evaluation 35 48 0 11 5 0 0 84 16 17
2014 Other services to the public 49 36 11 3 1 1 0 85 4 117
2014 None of the above 49 31 9 6 4 1 0 81 10 326

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 18 64 5 12 0 0 0 82 12 17
2019 Administration and operations 21 53 13 10 0 2 0 76 10 105
2019 Human resources 37 42 21 0 0 0 0 79 0 19
2019 Financial management 31 37 33 0 0 0 0 67 0 19
2019 Information technology 33 41 0 11 0 0 15 87 13 15
2019 Policy 29 53 3 12 0 2 2 84 13 67
2019 Project management 18 64 9 9 0 0 0 82 9 22
2019 Other services to the public 19 30 19 25 6 0 0 50 31 15
2019 None of the above 30 57 4 9 0 0 0 87 9 23
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 41 17 0 0 5 0 82 0 37
2019 Communications or public affairs 23 52 9 11 0 5 0 79 11 79
2019 Security 38 34 9 18 0 0 0 73 18 11
2019 Science and technology 33 33 5 0 4 24 0 87 6 20
2019 Administration and operations 28 44 15 5 2 6 0 77 8 275
2019 Human resources 24 55 11 1 2 7 0 84 3 66
2019 Financial management 45 42 5 6 0 2 0 88 7 52
2019 Real property 10 23 49 0 17 0 0 33 17 11
2019 Information management 34 45 13 4 0 4 0 83 4 20
2019 Information technology 21 47 14 10 3 5 0 72 13 39
2019 Internal audit 54 38 8 0 0 0 0 92 0 13
2019 Evaluation 38 15 16 0 8 24 0 69 10 12
2019 Data sciences 27 56 11 6 0 0 0 83 6 17
2019 Policy 40 33 11 6 3 7 1 79 9 184
2019 Project management 35 36 10 10 2 7 0 76 13 104
2019 Other services to the public 33 28 18 7 5 9 0 68 13 56
2019 None of the above 44 33 7 6 1 8 0 84 8 88
2018 Client contact centre 30 51 8 0 0 10 0 91 0 32
2018 Communications or public affairs 31 43 14 3 2 7 0 80 5 97
2018 Science and technology 54 22 10 0 0 15 0 89 0 20
2018 Administration and operations 36 40 11 5 2 5 0 81 7 258
2018 Human resources 37 39 10 4 0 11 0 85 4 73
2018 Financial management 37 41 14 2 2 5 0 82 3 62
2018 Information management 37 32 7 7 0 18 0 83 8 14
2018 Information technology 29 43 23 3 0 3 0 74 3 38
2018 Internal audit 36 49 15 0 0 0 0 85 0 12
2018 Evaluation 26 56 5 8 0 5 0 86 9 21
2018 Data sciences 39 30 8 9 0 13 0 80 10 22
2018 Policy 36 34 12 7 3 8 0 76 11 194
2018 Project management 37 33 14 10 3 3 0 73 13 122
2018 Other services to the public 34 38 18 6 2 1 0 73 8 67
2018 None of the above 36 32 9 8 6 8 1 75 15 130
2017 Client contact centre 18 45 17 6 7 7 0 67 14 57
2017 Communications or public affairs 28 40 16 5 2 8 0 74 8 91
2017 Security 39 40 7 0 14 0 0 79 14 14
2017 Science and technology 61 28 0 0 0 11 0 100 0 24
2017 Administration and operations 29 42 14 4 2 8 0 77 7 273
2017 Human resources 23 38 19 10 1 9 0 66 13 68
2017 Financial management 27 49 13 5 3 3 0 78 9 59
2017 Procurement 30 29 10 11 10 10 0 66 23 10
2017 Information management 57 23 11 3 0 6 0 85 3 24
2017 Information technology 31 41 15 4 2 7 0 78 6 55
2017 Internal audit 48 29 12 0 0 12 0 87 0 15
2017 Evaluation 24 33 0 8 0 35 0 87 13 11
2017 Data sciences 37 36 18 9 0 0 0 73 9 10
2017 Policy 41 27 13 7 7 4 0 71 15 160
2017 Project management 21 43 22 5 3 5 0 68 9 139
2017 Other services to the public 37 40 6 11 4 2 0 78 15 60
2017 None of the above 31 36 12 7 7 8 0 72 15 159
2014 Client contact centre 15 44 20 6 0 13 1 69 7 63
2014 Communications or public affairs 21 31 22 11 4 10 1 58 17 111
2014 Access to information and privacy 18 24 42 8 0 8 0 46 8 12
2014 Security 0 27 37 18 9 0 9 30 29 11
2014 Science and technology 41 43 0 4 0 12 0 95 5 25
2014 Administration and operations 24 42 20 5 3 6 0 70 9 358
2014 Human resources 33 46 5 8 1 7 0 84 10 73
2014 Financial management 23 53 12 4 3 5 0 81 7 77
2014 Information management 27 61 9 0 0 3 0 90 0 31
2014 Information technology 27 33 21 7 2 9 1 66 11 70
2014 Internal audit 21 43 14 7 7 7 0 69 15 14
2014 Evaluation 21 27 16 11 5 21 0 60 20 17
2014 Other services to the public 36 28 14 12 5 4 2 68 18 117
2014 None of the above 25 34 22 9 3 8 0 63 14 325

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 42 14 2 0 3 0 83 2 37
2019 Communications or public affairs 19 48 23 9 0 1 0 68 9 78
2019 Security 48 25 9 18 0 0 0 73 18 11
2019 Science and technology 11 51 19 10 4 4 0 65 15 20
2019 Administration and operations 23 48 16 8 2 3 0 73 10 276
2019 Human resources 28 54 15 1 2 0 0 82 3 66
2019 Financial management 45 39 12 4 0 0 0 84 4 51
2019 Real property 0 23 59 0 17 0 0 23 17 11
2019 Information management 22 38 27 8 6 0 0 60 14 21
2019 Information technology 15 37 31 6 11 0 0 52 17 38
2019 Internal audit 54 38 8 0 0 0 0 92 0 13
2019 Evaluation 38 31 8 8 8 8 0 74 17 12
2019 Data sciences 39 39 17 6 0 0 0 77 6 17
2019 Policy 39 37 12 7 3 1 0 77 11 183
2019 Project management 27 38 17 8 5 4 1 69 13 104
2019 Other services to the public 32 21 19 17 5 6 0 56 24 56
2019 None of the above 40 36 9 10 3 2 0 77 13 87
2018 Client contact centre 35 49 5 8 0 3 0 86 9 32
2018 Communications or public affairs 29 41 17 7 4 3 0 72 11 97
2018 Science and technology 49 32 15 0 0 5 0 85 0 20
2018 Administration and operations 30 43 16 7 3 1 0 74 10 257
2018 Human resources 32 47 11 2 1 6 0 85 4 73
2018 Financial management 31 43 22 3 0 2 0 75 3 62
2018 Information management 30 46 25 0 0 0 0 75 0 14
2018 Information technology 21 51 16 10 3 0 0 72 12 38
2018 Internal audit 29 37 34 0 0 0 0 66 0 12
2018 Evaluation 17 45 30 4 4 0 0 62 8 21
2018 Data sciences 21 39 27 13 0 0 0 60 13 22
2018 Policy 34 35 17 6 5 2 0 71 11 195
2018 Project management 33 39 13 11 3 2 0 73 14 122
2018 Other services to the public 29 41 20 10 1 0 0 69 11 67
2018 None of the above 32 40 10 7 7 4 0 75 14 130
2017 Client contact centre 18 40 26 11 3 3 0 60 14 57
2017 Communications or public affairs 33 32 21 7 3 3 0 67 11 91
2017 Security 39 26 14 0 21 0 0 65 21 14
2017 Science and technology 42 31 4 4 4 16 0 86 9 24
2017 Administration and operations 27 39 17 8 4 4 1 70 12 273
2017 Human resources 21 44 21 11 2 2 0 66 13 68
2017 Financial management 21 54 22 1 2 0 0 74 3 59
2017 Procurement 20 29 30 21 0 0 0 49 21 10
2017 Information management 46 30 10 7 0 6 0 81 8 24
2017 Information technology 26 37 25 5 2 5 0 66 8 56
2017 Internal audit 29 53 17 0 0 0 0 83 0 15
2017 Evaluation 32 17 0 8 8 35 0 75 25 11
2017 Data sciences 9 64 9 9 8 0 0 73 18 10
2017 Policy 36 27 15 11 11 1 0 63 22 160
2017 Project management 17 50 17 13 3 1 0 67 16 139
2017 Other services to the public 33 34 15 9 7 2 0 68 17 60
2017 None of the above 26 42 12 8 9 2 1 70 18 158
2014 Client contact centre 16 45 19 11 3 6 0 64 16 63
2014 Communications or public affairs 21 42 17 10 4 5 1 67 15 111
2014 Access to information and privacy 26 51 0 8 8 8 0 83 17 12
2014 Security 9 18 28 18 9 0 18 33 33 11
2014 Science and technology 33 47 11 0 4 4 0 84 5 25
2014 Administration and operations 21 42 23 9 4 3 0 64 13 357
2014 Human resources 33 39 17 7 4 0 0 72 10 73
2014 Financial management 23 42 20 6 5 4 0 67 12 77
2014 Information management 33 36 28 0 0 3 0 71 0 31
2014 Information technology 19 37 13 17 4 9 1 62 23 70
2014 Internal audit 14 50 14 7 7 7 0 69 15 14
2014 Evaluation 26 11 21 11 5 21 5 50 21 17
2014 Other services to the public 29 30 20 12 7 2 1 60 19 117
2014 None of the above 22 34 26 11 5 2 0 57 16 326

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 38 17 4 0 14 0 75 5 38
2019 Communications or public affairs 16 43 13 16 2 9 0 65 21 79
2019 Security 18 38 16 27 0 0 0 57 27 11
2019 Science and technology 5 44 19 18 4 10 0 54 24 20
2019 Administration and operations 17 46 19 9 4 6 0 67 13 274
2019 Human resources 17 52 25 1 0 4 0 72 1 65
2019 Financial management 29 49 14 7 0 0 0 79 7 51
2019 Real property 0 14 61 8 17 0 0 14 25 11
2019 Information management 23 20 15 19 11 13 0 49 34 20
2019 Information technology 10 37 28 11 5 8 0 52 18 39
2019 Internal audit 46 46 8 0 0 0 0 92 0 13
2019 Evaluation 22 23 24 16 8 8 0 49 26 12
2019 Data sciences 39 34 16 6 6 0 0 72 11 17
2019 Policy 29 35 18 9 4 5 0 67 14 183
2019 Project management 22 38 20 10 4 7 0 65 15 103
2019 Other services to the public 25 19 33 10 7 6 0 47 19 56
2019 None of the above 28 36 12 9 6 9 0 70 16 87
2018 Client contact centre 28 36 18 3 0 15 0 75 4 32
2018 Communications or public affairs 22 38 22 4 5 8 0 66 10 97
2018 Science and technology 19 38 8 5 5 24 0 76 13 20
2018 Administration and operations 22 41 21 8 3 5 1 67 11 256
2018 Human resources 21 44 19 5 3 9 0 71 8 73
2018 Financial management 24 43 24 4 0 5 0 70 4 63
2018 Information management 23 46 25 0 0 7 0 74 0 14
2018 Information technology 14 47 24 7 5 3 0 63 13 38
2018 Internal audit 29 30 34 7 0 0 0 59 7 12
2018 Evaluation 22 38 26 4 4 5 0 64 9 20
2018 Data sciences 26 26 27 8 0 14 0 60 10 22
2018 Policy 19 39 22 13 2 5 0 61 16 194
2018 Project management 25 37 15 15 4 4 0 65 20 121
2018 Other services to the public 21 39 23 13 2 3 0 61 16 67
2018 None of the above 20 42 13 13 4 7 1 67 19 130
2017 Client contact centre 15 45 21 8 2 10 0 66 11 57
2017 Communications or public affairs 19 44 20 8 2 6 0 67 11 91
2017 Security 43 27 8 0 23 0 0 70 23 13
2017 Science and technology 24 36 4 8 4 25 0 80 15 24
2017 Administration and operations 17 37 23 9 4 9 1 60 14 273
2017 Human resources 13 49 18 15 2 4 0 64 18 68
2017 Financial management 9 54 27 6 2 2 0 65 8 59
2017 Procurement 30 20 10 41 0 0 0 49 41 10
2017 Information management 37 40 7 10 0 6 0 81 11 24
2017 Information technology 18 31 33 7 2 10 0 54 9 56
2017 Internal audit 18 58 17 0 0 6 0 81 0 15
2017 Evaluation 25 25 0 0 16 35 0 75 25 11
2017 Data sciences 9 55 19 9 8 0 0 64 18 10
2017 Policy 23 34 18 13 9 3 0 59 23 160
2017 Project management 13 37 27 16 3 4 0 53 19 138
2017 Other services to the public 25 39 18 12 6 0 0 64 18 60
2017 None of the above 16 40 17 13 7 7 0 61 21 159
2014 Client contact centre 13 45 24 7 2 9 0 64 9 63
2014 Communications or public affairs 18 30 21 17 4 8 1 53 24 111
2014 Access to information and privacy 18 50 8 8 0 16 0 81 9 12
2014 Security 9 9 28 28 9 0 18 22 45 11
2014 Science and technology 33 43 8 4 4 8 0 82 9 25
2014 Administration and operations 14 40 23 11 5 6 0 58 17 358
2014 Human resources 24 41 17 7 4 8 0 70 12 73
2014 Financial management 10 47 29 4 5 5 0 60 9 77
2014 Information management 30 34 31 0 0 6 0 67 0 31
2014 Information technology 17 24 29 19 4 7 1 44 25 70
2014 Internal audit 7 50 21 7 7 7 0 61 15 14
2014 Evaluation 10 10 26 11 10 26 5 31 31 17
2014 Other services to the public 16 38 22 12 8 5 0 56 21 117
2014 None of the above 13 32 27 15 6 6 0 49 22 326

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 34 29 6 0 7 0 63 6 38
2019 Communications or public affairs 16 47 12 15 5 4 0 66 21 79
2019 Security 26 25 31 18 0 0 0 51 18 11
2019 Science and technology 0 48 14 30 9 0 0 48 38 20
2019 Administration and operations 15 45 21 11 4 4 0 62 16 275
2019 Human resources 32 47 18 3 0 1 0 79 3 66
2019 Financial management 37 35 18 9 0 2 0 73 9 53
2019 Real property 0 39 36 17 8 0 0 39 25 11
2019 Information management 19 35 17 8 17 4 0 56 26 21
2019 Information technology 13 29 24 15 19 0 0 42 34 39
2019 Internal audit 32 37 23 0 0 8 0 75 0 13
2019 Evaluation 22 31 24 16 8 0 0 53 24 12
2019 Data sciences 39 28 17 17 0 0 0 66 17 17
2019 Policy 18 45 14 17 4 1 1 65 22 182
2019 Project management 24 36 17 14 6 3 0 62 21 104
2019 Other services to the public 20 30 19 19 5 7 0 53 26 56
2019 None of the above 31 44 5 14 4 2 0 77 18 88
2018 Client contact centre 33 34 26 8 0 0 0 67 8 32
2018 Communications or public affairs 21 43 13 14 5 4 0 67 20 97
2018 Science and technology 24 37 0 25 5 10 0 67 33 20
2018 Administration and operations 21 42 18 13 4 3 1 65 17 258
2018 Human resources 29 44 15 7 1 3 0 76 9 73
2018 Financial management 23 42 27 2 3 3 0 67 6 63
2018 Information management 23 50 14 0 7 7 0 78 7 14
2018 Information technology 16 44 13 19 4 3 0 63 24 38
2018 Internal audit 23 45 24 8 0 0 0 68 8 11
2018 Evaluation 26 46 5 9 9 5 0 76 19 21
2018 Data sciences 21 39 22 18 0 0 0 60 18 22
2018 Policy 19 42 13 18 5 4 0 63 23 195
2018 Project management 24 38 14 16 6 3 0 63 23 122
2018 Other services to the public 13 47 22 14 5 0 0 59 19 67
2018 None of the above 14 47 11 16 9 2 1 63 26 130
2017 Client contact centre 20 45 18 7 7 3 0 67 14 57
2017 Communications or public affairs 28 41 19 6 4 1 0 70 11 91
2017 Security 32 40 7 14 7 0 0 72 21 14
2017 Science and technology 37 40 8 7 8 0 0 77 15 24
2017 Administration and operations 18 45 17 9 4 5 0 67 14 273
2017 Human resources 28 37 20 11 4 0 0 64 16 67
2017 Financial management 18 47 19 13 3 0 0 64 16 59
2017 Procurement 20 39 10 31 0 0 0 59 31 10
2017 Information management 41 40 9 10 0 0 0 80 10 24
2017 Information technology 17 33 25 16 5 4 0 52 22 56
2017 Internal audit 30 46 17 6 0 0 0 77 6 15
2017 Evaluation 25 25 8 0 16 25 0 67 22 11
2017 Data sciences 9 46 28 9 8 0 0 55 18 10
2017 Policy 23 36 14 13 13 1 0 60 26 159
2017 Project management 15 49 15 15 4 2 0 65 19 139
2017 Other services to the public 30 35 14 20 2 0 0 65 21 60
2017 None of the above 17 39 19 13 7 5 0 59 21 159
2014 Client contact centre 20 36 21 17 3 3 0 57 21 63
2014 Communications or public affairs 19 42 20 7 5 6 1 65 13 111
2014 Access to information and privacy 28 45 0 26 0 0 0 74 26 11
2014 Security 0 36 9 28 9 0 18 44 45 11
2014 Science and technology 24 41 19 0 12 4 0 67 13 25
2014 Administration and operations 18 40 22 10 6 4 0 60 17 358
2014 Human resources 31 44 17 5 3 0 0 75 8 73
2014 Financial management 14 57 11 9 6 3 0 73 16 77
2014 Information management 26 40 26 3 0 6 0 69 3 31
2014 Information technology 18 31 18 24 4 4 0 51 29 70
2014 Internal audit 14 50 21 7 0 7 0 69 8 14
2014 Evaluation 16 42 10 5 11 16 0 69 19 17
2014 Other services to the public 24 39 11 12 10 4 0 65 23 116
2014 None of the above 17 37 20 17 6 2 0 56 24 325

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 72 12 14 2 0 0 0 84 2 38
2019 Communications or public affairs 68 21 8 0 2 0 0 89 2 80
2019 Security 35 34 0 22 0 9 0 76 24 11
2019 Science and technology 58 28 14 0 0 0 0 86 0 20
2019 Administration and operations 59 32 6 0 1 2 0 92 2 278
2019 Human resources 70 23 4 0 0 3 0 96 0 67
2019 Financial management 69 18 9 2 0 2 0 89 2 52
2019 Real property 68 24 8 0 0 0 0 92 0 11
2019 Information management 70 19 10 0 0 0 0 90 0 21
2019 Information technology 68 18 11 0 0 3 0 89 0 39
2019 Internal audit 85 15 0 0 0 0 0 100 0 13
2019 Evaluation 84 16 0 0 0 0 0 100 0 12
2019 Data sciences 83 11 6 0 0 0 0 94 0 17
2019 Policy 71 22 5 0 0 2 0 95 1 183
2019 Project management 61 29 6 1 1 2 0 92 2 104
2019 Other services to the public 55 21 16 0 2 5 2 82 2 57
2019 None of the above 69 21 5 3 1 1 0 91 4 88
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 47 18 0 0 5 0 81 0 38
2019 Communications or public affairs 33 46 11 9 1 0 0 79 10 80
2019 Security 33 27 22 9 0 9 0 66 10 11
2019 Science and technology 19 57 19 5 0 0 0 77 5 20
2019 Administration and operations 28 48 15 5 1 1 0 78 7 278
2019 Human resources 37 48 13 1 0 0 0 86 1 67
2019 Financial management 40 43 17 0 0 0 0 83 0 53
2019 Real property 0 49 24 20 8 0 0 49 27 11
2019 Information management 50 20 23 3 0 4 0 72 4 21
2019 Information technology 16 45 26 10 3 0 0 61 12 39
2019 Internal audit 40 53 0 8 0 0 0 92 8 13
2019 Evaluation 23 46 32 0 0 0 0 68 0 12
2019 Data sciences 35 47 18 0 0 0 0 82 0 16
2019 Policy 31 49 11 6 2 1 0 81 8 184
2019 Project management 22 57 7 10 2 2 0 81 12 102
2019 Other services to the public 21 45 23 12 0 0 0 66 12 57
2019 None of the above 36 49 10 3 0 1 0 87 3 89
2018 Client contact centre 30 53 17 0 0 0 0 83 0 32
2018 Communications or public affairs 22 53 15 9 1 1 0 75 10 96
2018 Science and technology 62 29 5 0 0 5 0 95 0 20
2018 Administration and operations 32 49 11 6 0 2 0 82 7 259
2018 Human resources 41 47 11 0 0 1 0 89 0 73
2018 Financial management 33 48 17 2 2 0 0 80 3 63
2018 Information management 36 50 14 0 0 0 0 86 0 14
2018 Information technology 27 43 13 8 8 0 0 70 16 38
2018 Internal audit 44 41 7 7 0 0 0 85 7 12
2018 Evaluation 35 51 5 5 4 0 0 86 9 21
2018 Data sciences 16 70 9 5 0 0 0 86 5 22
2018 Policy 28 49 16 6 0 1 0 78 6 194
2018 Project management 34 49 8 9 1 0 0 83 9 123
2018 Other services to the public 33 51 10 4 1 0 0 84 5 67
2018 None of the above 22 53 10 12 3 1 0 75 15 129
2017 Client contact centre 34 41 18 6 2 0 0 75 8 57
2017 Communications or public affairs 25 54 14 4 2 1 0 80 6 91
2017 Security 28 59 7 7 0 0 0 86 7 14
2017 Science and technology 32 51 4 0 0 12 0 95 0 24
2017 Administration and operations 32 48 14 4 1 0 0 81 6 272
2017 Human resources 42 42 13 1 1 0 0 84 3 68
2017 Financial management 32 52 6 6 2 2 0 86 8 59
2017 Procurement 40 41 10 10 0 0 0 80 10 10
2017 Information management 27 55 7 10 0 0 0 82 10 24
2017 Information technology 24 42 16 14 2 2 0 68 16 56
2017 Internal audit 47 29 17 6 0 0 0 77 6 15
2017 Evaluation 24 59 8 8 0 0 0 83 8 11
2017 Data sciences 28 17 37 9 8 0 0 45 18 10
2017 Policy 32 38 10 12 6 1 0 71 18 159
2017 Project management 26 51 13 10 0 0 0 77 10 139
2017 Other services to the public 36 41 12 11 0 0 0 77 11 60
2017 None of the above 29 43 11 9 4 4 0 75 14 158
2014 Client contact centre 20 55 22 2 0 1 0 76 2 63
2014 Communications or public affairs 33 43 6 9 3 4 1 81 13 111
2014 Access to information and privacy 34 50 8 0 0 8 0 92 0 12
2014 Security 18 46 27 0 0 0 9 71 0 11
2014 Science and technology 61 35 0 0 4 0 0 96 4 25
2014 Administration and operations 27 50 15 6 1 1 0 78 7 358
2014 Human resources 45 33 13 5 1 3 0 80 7 73
2014 Financial management 32 46 16 1 3 2 0 80 4 77
2014 Information management 36 49 12 3 0 0 0 85 3 31
2014 Information technology 26 32 32 6 1 3 0 60 7 70
2014 Internal audit 36 50 14 0 0 0 0 86 0 14
2014 Evaluation 27 26 26 10 0 11 0 59 12 17
2014 Other services to the public 31 46 12 8 2 2 0 78 9 117
2014 None of the above 26 44 17 9 3 1 0 70 12 326

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 47 23 5 0 3 0 71 5 37
2019 Communications or public affairs 18 45 21 9 3 4 0 66 12 78
2019 Security 33 18 22 9 9 9 0 56 20 11
2019 Science and technology 19 23 24 10 9 14 0 50 22 20
2019 Administration and operations 14 43 19 15 4 4 0 59 20 276
2019 Human resources 22 51 17 4 3 3 0 75 7 66
2019 Financial management 25 48 16 10 0 2 0 74 10 53
2019 Real property 0 17 39 26 17 0 0 17 43 11
2019 Information management 19 30 21 30 0 0 0 49 30 21
2019 Information technology 10 35 26 25 4 0 0 45 29 39
2019 Internal audit 33 22 23 14 8 0 0 55 22 13
2019 Evaluation 0 32 30 31 0 8 0 34 33 12
2019 Data sciences 29 41 18 12 0 0 0 70 12 16
2019 Policy 17 39 18 14 6 5 1 60 21 182
2019 Project management 13 45 19 11 8 3 1 61 20 103
2019 Other services to the public 14 36 24 21 5 0 0 50 26 56
2019 None of the above 22 40 19 14 2 3 0 64 17 88

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 42 10 0 0 0 0 90 0 38
2019 Communications or public affairs 33 47 11 6 1 1 0 81 8 78
2019 Security 35 43 13 9 0 0 0 78 9 11
2019 Science and technology 21 53 9 4 4 9 0 81 10 20
2019 Administration and operations 40 41 10 4 3 0 2 83 7 277
2019 Human resources 62 28 1 7 1 0 0 90 8 67
2019 Financial management 32 48 11 5 2 2 0 81 7 53
2019 Real property 28 41 6 15 10 0 0 69 25 11
2019 Information management 29 44 6 8 4 8 0 80 13 21
2019 Information technology 42 28 17 3 11 0 0 69 14 39
2019 Internal audit 62 31 0 0 8 0 0 92 8 13
2019 Evaluation 76 8 8 0 8 0 0 84 8 12
2019 Data sciences 61 28 6 6 0 0 0 89 6 17
2019 Policy 47 33 10 4 2 1 2 83 6 184
2019 Project management 33 48 11 6 2 1 0 81 7 104
2019 Other services to the public 33 40 15 10 2 0 0 73 12 57
2019 None of the above 60 26 9 3 1 1 0 87 4 89
2018 Client contact centre 42 41 6 6 3 3 0 85 9 32
2018 Communications or public affairs 33 35 14 12 1 4 0 71 14 96
2018 Science and technology 39 37 10 0 5 10 0 84 5 20
2018 Administration and operations 45 42 3 7 2 0 1 88 9 259
2018 Human resources 64 25 6 0 0 3 1 94 0 73
2018 Financial management 40 49 8 4 0 0 0 89 4 62
2018 Information management 43 43 7 7 0 0 0 86 7 14
2018 Information technology 41 36 12 3 5 3 0 79 8 38
2018 Internal audit 71 29 0 0 0 0 0 100 0 12
2018 Evaluation 59 23 14 0 4 0 0 82 4 21
2018 Data sciences 46 36 9 5 0 5 0 86 5 22
2018 Policy 50 32 8 5 4 1 0 83 9 194
2018 Project management 46 37 8 3 3 2 2 86 7 122
2018 Other services to the public 59 27 8 5 0 0 2 88 5 67
2018 None of the above 40 38 4 6 5 3 3 83 12 130
2017 Client contact centre 38 36 18 4 0 3 0 77 4 57
2017 Communications or public affairs 50 30 11 4 1 4 0 83 6 91
2017 Security 32 50 18 0 0 0 0 82 0 14
2017 Science and technology 21 52 4 19 0 4 0 76 20 24
2017 Administration and operations 46 38 8 4 3 3 0 86 7 272
2017 Human resources 52 32 9 4 1 0 1 85 6 68
2017 Financial management 42 43 3 6 5 1 0 86 11 59
2017 Procurement 59 21 0 0 10 10 0 89 11 10
2017 Information management 44 42 0 13 0 0 0 87 13 24
2017 Information technology 34 46 7 10 0 2 0 82 10 56
2017 Internal audit 53 34 0 0 0 12 0 100 0 15
2017 Evaluation 41 33 0 8 0 18 0 90 10 11
2017 Data sciences 36 56 8 0 0 0 0 92 0 10
2017 Policy 46 34 8 6 2 3 1 83 9 160
2017 Project management 45 39 9 4 2 0 1 85 7 139
2017 Other services to the public 41 43 8 5 2 2 0 86 6 60
2017 None of the above 53 26 7 7 5 2 1 81 12 159
2014 Client contact centre 35 46 4 7 6 2 0 83 13 63
2014 Communications or public affairs 44 38 4 6 4 3 1 85 10 111
2014 Access to information and privacy 50 42 8 0 0 0 0 92 0 12
2014 Security 26 46 9 9 0 0 9 80 10 11
2014 Science and technology 61 24 15 0 0 0 0 85 0 25
2014 Administration and operations 47 40 5 3 2 2 0 89 6 358
2014 Human resources 57 29 10 0 0 3 1 90 0 73
2014 Financial management 43 41 4 5 3 1 3 87 8 77
2014 Information management 45 45 10 0 0 0 0 90 0 31
2014 Information technology 35 45 4 4 4 4 3 87 8 70
2014 Internal audit 43 43 7 7 0 0 0 86 7 14
2014 Evaluation 58 27 5 0 0 11 0 95 0 17
2014 Other services to the public 50 30 10 3 2 3 1 84 5 117
2014 None of the above 46 37 6 5 3 2 0 85 8 326

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 36 14 0 0 3 0 86 0 38
2019 Communications or public affairs 38 38 19 4 0 1 0 77 4 79
2019 Security 33 36 22 9 0 0 0 69 9 11
2019 Science and technology 39 48 9 0 0 4 0 91 0 20
2019 Administration and operations 39 44 11 4 1 0 1 84 6 275
2019 Human resources 59 28 11 1 0 0 0 88 1 67
2019 Financial management 54 33 14 0 0 0 0 86 0 53
2019 Real property 14 53 24 10 0 0 0 67 10 11
2019 Information management 50 32 10 4 0 4 0 85 4 21
2019 Information technology 42 35 18 0 5 0 0 76 5 39
2019 Internal audit 62 31 0 8 0 0 0 92 8 13
2019 Evaluation 61 8 24 0 0 8 0 74 0 12
2019 Data sciences 72 23 6 0 0 0 0 94 0 17
2019 Policy 52 33 11 2 1 1 0 86 3 183
2019 Project management 34 42 11 7 4 3 0 78 11 102
2019 Other services to the public 32 42 13 8 2 3 0 76 10 56
2019 None of the above 63 24 8 1 1 2 0 90 2 88
2018 Client contact centre 34 51 3 6 0 6 0 90 6 31
2018 Communications or public affairs 37 42 16 6 0 0 0 78 6 96
2018 Science and technology 50 40 9 0 0 0 0 91 0 19
2018 Administration and operations 45 36 13 3 1 2 0 83 4 256
2018 Human resources 61 31 5 0 0 3 0 95 0 73
2018 Financial management 41 53 2 2 0 2 0 96 2 62
2018 Information management 43 57 0 0 0 0 0 100 0 14
2018 Information technology 44 42 11 0 3 0 0 86 3 37
2018 Internal audit 63 30 7 0 0 0 0 93 0 12
2018 Evaluation 58 33 5 0 4 0 0 91 4 21
2018 Data sciences 51 40 5 5 0 0 0 91 5 22
2018 Policy 42 40 12 4 2 1 0 82 6 194
2018 Project management 45 37 10 3 2 2 0 84 6 122
2018 Other services to the public 46 38 12 3 0 0 0 84 3 65
2018 None of the above 37 40 15 5 3 1 0 78 8 128

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 16 21 12 7 10 4 53 23 38
2019 Communications or public affairs 16 21 28 12 4 14 5 46 19 80
2019 Security 25 0 29 18 27 0 0 25 45 11
2019 Science and technology 10 34 9 15 22 10 0 49 41 20
2019 Administration and operations 17 25 20 14 10 11 4 49 27 276
2019 Human resources 31 29 22 6 1 4 7 67 8 67
2019 Financial management 31 21 22 9 2 12 4 61 13 53
2019 Real property 10 23 26 8 25 8 0 36 36 11
2019 Information management 23 27 27 4 0 19 0 61 5 20
2019 Information technology 18 35 19 6 10 8 4 61 18 38
2019 Internal audit 39 8 15 0 8 31 0 67 11 13
2019 Evaluation 22 24 23 16 0 16 0 54 19 12
2019 Data sciences 27 22 23 22 0 6 0 53 23 17
2019 Policy 18 26 16 10 10 16 4 55 25 184
2019 Project management 18 28 17 18 7 9 2 53 28 103
2019 Other services to the public 5 31 21 29 10 2 2 38 41 57
2019 None of the above 28 20 17 7 10 12 6 59 21 88
2018 Client contact centre 24 28 20 3 8 13 3 63 13 32
2018 Communications or public affairs 19 28 23 10 8 9 3 53 20 97
2018 Science and technology 14 23 24 10 10 20 0 46 24 20
2018 Administration and operations 21 27 17 13 7 13 2 56 24 258
2018 Human resources 30 28 10 14 3 13 3 69 20 73
2018 Financial management 22 25 24 7 6 16 0 56 16 62
2018 Information management 25 46 15 7 0 7 0 76 8 13
2018 Information technology 24 41 21 5 3 5 0 69 9 38
2018 Internal audit 36 7 49 0 7 0 0 44 7 12
2018 Evaluation 27 19 15 15 4 21 0 58 24 20
2018 Data sciences 21 30 14 13 0 17 5 66 17 22
2018 Policy 15 18 17 17 12 16 5 41 37 195
2018 Project management 18 22 18 19 12 9 2 45 35 122
2018 Other services to the public 16 28 23 18 8 6 1 47 28 67
2018 None of the above 15 24 31 7 12 7 4 44 22 130
2017 Client contact centre 19 24 14 15 11 10 7 52 32 57
2017 Communications or public affairs 25 16 17 13 5 17 6 54 24 91
2017 Security 14 15 25 14 21 5 7 33 39 14
2017 Science and technology 0 42 14 12 4 25 4 59 22 24
2017 Administration and operations 15 24 20 12 10 13 6 49 26 271
2017 Human resources 26 21 21 7 8 14 3 57 19 68
2017 Financial management 14 27 23 13 9 13 2 48 25 58
2017 Procurement 10 20 21 10 20 10 10 37 37 10
2017 Information management 31 9 29 17 3 0 10 45 23 24
2017 Information technology 22 11 29 16 9 9 3 38 29 56
2017 Internal audit 24 23 0 17 6 24 6 67 33 15
2017 Evaluation 8 25 25 0 8 34 0 50 13 11
2017 Data sciences 9 9 26 37 0 19 0 22 46 10
2017 Policy 19 20 16 9 16 16 4 49 31 158
2017 Project management 6 25 23 12 15 17 2 39 33 139
2017 Other services to the public 18 20 25 15 6 9 6 46 25 60
2017 None of the above 17 23 15 13 12 15 6 50 31 159
2014 Client contact centre 9 30 23 12 12 14 1 45 28 63
2014 Communications or public affairs 9 19 24 21 12 12 5 33 39 111
2014 Access to information and privacy 18 34 8 16 8 16 0 62 29 12
2014 Security 18 9 9 28 18 0 18 33 56 11
2014 Science and technology 28 21 39 4 0 8 0 53 4 25
2014 Administration and operations 15 25 24 12 8 11 4 48 23 357
2014 Human resources 23 15 13 16 8 14 11 51 31 73
2014 Financial management 20 26 11 14 13 12 4 55 32 77
2014 Information management 14 21 25 10 5 14 10 46 21 31
2014 Information technology 12 20 20 14 10 23 1 42 31 70
2014 Internal audit 0 14 57 14 7 7 0 15 23 14
2014 Evaluation 5 22 11 21 5 21 16 42 40 17
2014 Other services to the public 22 24 13 11 12 14 5 56 28 117
2014 None of the above 14 20 18 15 14 16 3 42 35 326

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 40 16 6 0 5 0 77 6 38
2019 Communications or public affairs 26 42 17 7 7 1 0 68 14 79
2019 Security 26 25 31 0 18 0 0 51 18 11
2019 Science and technology 11 38 15 32 4 0 0 49 36 20
2019 Administration and operations 20 43 15 13 6 2 1 65 20 275
2019 Human resources 38 36 18 5 2 2 0 75 6 65
2019 Financial management 39 30 20 8 2 2 0 70 10 53
2019 Real property 20 39 16 10 15 0 0 59 25 11
2019 Information management 31 32 10 8 14 4 0 66 23 21
2019 Information technology 18 31 26 12 8 3 1 51 21 39
2019 Internal audit 55 37 0 8 0 0 0 92 8 13
2019 Evaluation 15 47 8 16 0 14 0 72 18 12
2019 Data sciences 49 28 6 17 0 0 0 77 17 17
2019 Policy 25 30 13 18 8 4 1 58 28 183
2019 Project management 24 35 18 14 7 3 0 61 21 102
2019 Other services to the public 18 38 12 21 9 2 0 57 30 56
2019 None of the above 25 39 12 13 4 4 2 68 19 89
2018 Client contact centre 26 44 13 15 3 0 0 70 17 31
2018 Communications or public affairs 23 47 12 12 5 2 0 71 17 97
2018 Science and technology 15 43 15 18 5 5 0 61 24 20
2018 Administration and operations 25 41 18 11 5 1 0 67 15 259
2018 Human resources 35 39 14 7 3 2 0 76 10 73
2018 Financial management 27 41 19 10 0 2 0 70 10 62
2018 Information management 20 55 24 0 0 0 0 76 0 14
2018 Information technology 22 44 12 11 11 0 0 66 21 38
2018 Internal audit 36 56 7 0 0 0 0 93 0 12
2018 Evaluation 36 37 13 9 4 0 0 74 13 21
2018 Data sciences 9 56 18 8 8 0 0 65 17 22
2018 Policy 20 30 25 14 6 5 0 52 21 194
2018 Project management 22 35 17 20 3 3 0 59 23 123
2018 Other services to the public 26 37 22 11 5 0 0 62 16 67
2018 None of the above 21 41 20 9 6 3 0 64 16 130
2017 Client contact centre 30 39 16 10 0 6 0 73 10 57
2017 Communications or public affairs 40 38 10 3 3 7 0 83 7 90
2017 Security 32 47 0 14 7 0 0 79 21 14
2017 Science and technology 23 43 12 11 0 8 4 74 13 24
2017 Administration and operations 29 36 17 9 4 5 0 69 13 273
2017 Human resources 34 47 8 6 3 2 0 83 9 68
2017 Financial management 31 55 8 6 0 0 0 86 6 58
2017 Procurement 49 20 21 10 0 0 0 69 10 10
2017 Information management 33 32 28 7 0 0 0 64 7 24
2017 Information technology 22 41 28 5 0 4 0 65 5 56
2017 Internal audit 23 65 0 6 6 0 0 88 12 15
2017 Evaluation 40 34 8 0 0 18 0 90 0 11
2017 Data sciences 37 27 36 0 0 0 0 64 0 10
2017 Policy 26 31 14 14 8 6 1 61 24 160
2017 Project management 21 45 12 14 5 3 1 68 19 138
2017 Other services to the public 31 36 12 12 6 3 0 68 19 60
2017 None of the above 29 37 11 9 6 5 3 72 16 159
2014 Client contact centre 29 40 10 10 6 5 0 73 17 63
2014 Communications or public affairs 29 40 17 8 3 3 1 71 11 111
2014 Access to information and privacy 10 34 16 24 0 16 0 53 28 12
2014 Security 9 55 0 18 9 0 9 71 29 11
2014 Science and technology 26 27 31 8 4 4 0 55 12 25
2014 Administration and operations 24 41 18 12 2 3 0 67 15 358
2014 Human resources 32 43 11 7 4 2 1 77 11 73
2014 Financial management 26 51 18 3 3 0 0 77 5 76
2014 Information management 33 33 13 5 6 7 3 73 13 30
2014 Information technology 17 27 33 15 7 1 0 44 22 70
2014 Internal audit 29 57 7 0 7 0 0 86 7 14
2014 Evaluation 10 37 21 0 10 0 22 61 12 17
2014 Other services to the public 27 34 14 16 7 3 0 63 23 117
2014 None of the above 19 39 18 13 8 1 1 59 22 326

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 33 25 10 6 9 0 54 19 38
2019 Communications or public affairs 17 26 18 22 13 2 0 45 36 80
2019 Security 9 18 25 22 26 0 0 27 48 11
2019 Science and technology 0 38 5 33 19 0 5 40 55 20
2019 Administration and operations 18 37 16 14 12 2 2 57 27 277
2019 Human resources 27 31 24 11 4 0 3 60 16 67
2019 Financial management 33 26 15 14 4 5 4 65 19 53
2019 Real property 0 43 10 21 17 8 0 47 42 11
2019 Information management 14 19 32 12 10 8 4 38 25 21
2019 Information technology 16 23 25 20 11 0 6 41 33 38
2019 Internal audit 46 23 15 0 8 8 0 75 8 13
2019 Evaluation 38 47 0 0 16 0 0 84 16 12
2019 Data sciences 55 17 17 6 6 0 0 72 11 17
2019 Policy 25 29 15 14 14 2 2 56 29 183
2019 Project management 16 38 12 16 14 1 3 57 31 103
2019 Other services to the public 17 28 16 21 15 3 0 47 37 57
2019 None of the above 29 22 15 14 12 3 4 55 29 88
2018 Client contact centre 33 17 17 22 8 3 0 51 31 32
2018 Communications or public affairs 14 31 18 21 10 5 2 48 33 97
2018 Science and technology 0 34 10 34 23 0 0 34 57 20
2018 Administration and operations 25 35 15 14 8 2 1 63 22 258
2018 Human resources 39 25 17 9 6 2 1 66 16 73
2018 Financial management 21 28 26 12 7 4 2 52 20 63
2018 Information management 12 47 27 7 0 0 7 64 7 14
2018 Information technology 24 38 11 12 5 2 8 69 20 38
2018 Internal audit 22 29 49 0 0 0 0 51 0 12
2018 Evaluation 33 29 9 10 15 0 5 65 26 20
2018 Data sciences 30 32 14 0 24 0 0 62 24 22
2018 Policy 21 29 14 21 8 4 2 53 31 195
2018 Project management 21 23 22 19 14 1 0 45 33 123
2018 Other services to the public 20 31 18 21 8 2 0 52 29 67
2018 None of the above 20 27 15 18 15 2 2 50 34 129
2017 Client contact centre 25 14 28 11 14 4 3 42 27 57
2017 Communications or public affairs 24 33 12 20 3 5 2 62 25 91
2017 Security 14 29 0 24 21 0 12 49 51 14
2017 Science and technology 10 21 7 15 24 9 15 40 51 24
2017 Administration and operations 17 33 16 16 10 5 2 54 28 274
2017 Human resources 27 28 20 8 7 5 4 61 17 67
2017 Financial management 22 37 18 18 3 2 0 60 22 59
2017 Procurement 20 10 29 31 0 0 10 33 34 10
2017 Information management 35 29 7 23 7 0 0 63 30 24
2017 Information technology 18 33 13 19 10 3 4 55 32 56
2017 Internal audit 18 30 17 12 12 6 6 54 26 15
2017 Evaluation 32 26 17 8 17 0 0 58 25 11
2017 Data sciences 37 27 9 9 18 0 0 64 26 10
2017 Policy 20 28 15 15 13 5 3 53 31 159
2017 Project management 15 32 12 24 13 1 2 49 38 139
2017 Other services to the public 27 27 6 24 11 3 2 57 37 60
2017 None of the above 20 28 12 16 12 6 6 55 31 157
2014 Client contact centre 15 28 24 14 15 2 3 44 30 63
2014 Communications or public affairs 14 22 17 25 15 5 2 39 43 111
2014 Access to information and privacy 0 16 44 8 8 23 0 21 21 12
2014 Security 8 18 37 9 18 0 9 29 30 11
2014 Science and technology 12 24 15 12 24 13 0 41 41 25
2014 Administration and operations 15 33 16 20 12 2 1 50 33 358
2014 Human resources 15 24 26 17 9 7 3 42 29 73
2014 Financial management 17 38 12 17 11 3 3 57 30 77
2014 Information management 14 31 22 15 12 3 3 49 28 31
2014 Information technology 15 30 14 19 19 3 0 47 39 70
2014 Internal audit 7 50 7 14 0 14 7 73 18 14
2014 Evaluation 16 15 16 10 16 5 22 43 36 17
2014 Other services to the public 21 22 16 19 12 3 7 48 34 117
2014 None of the above 13 24 18 25 15 3 2 39 42 326

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 21 14 2 0 0 3 83 2 38
2019 Communications or public affairs 47 27 17 4 1 0 4 77 5 80
2019 Security 55 0 18 9 9 9 0 60 20 11
2019 Science and technology 49 27 14 0 4 0 5 80 5 20
2019 Administration and operations 51 25 10 6 4 0 4 79 10 278
2019 Human resources 65 16 13 3 1 0 1 82 4 67
2019 Financial management 67 21 8 0 0 0 4 92 0 52
2019 Real property 34 48 17 0 0 0 0 83 0 11
2019 Information management 43 32 21 0 4 0 0 75 4 21
2019 Information technology 69 20 10 0 2 0 0 88 2 38
2019 Internal audit 63 29 8 0 0 0 0 92 0 13
2019 Evaluation 39 47 0 0 0 0 14 100 0 12
2019 Data sciences 67 6 5 16 6 0 0 73 22 17
2019 Policy 49 27 13 6 3 0 2 78 9 182
2019 Project management 48 22 17 5 4 1 4 74 9 103
2019 Other services to the public 64 24 10 0 0 2 0 90 0 57
2019 None of the above 55 19 11 3 2 2 8 82 6 89

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 9 5 2 10 3 3 82 13 37
2019 Communications or public affairs 65 6 2 1 4 0 21 91 7 80
2019 Security 82 0 0 0 0 0 18 100 0 11
2019 Science and technology 77 13 0 4 0 0 5 95 5 20
2019 Administration and operations 65 9 6 2 2 1 14 88 5 277
2019 Human resources 75 7 7 0 0 0 11 92 0 66
2019 Financial management 65 9 8 0 2 0 16 88 2 53
2019 Real property 49 10 15 8 0 0 18 72 9 11
2019 Information management 74 12 8 0 6 0 0 86 6 21
2019 Information technology 67 11 3 3 3 0 13 90 6 38
2019 Internal audit 77 0 0 15 0 0 8 83 17 13
2019 Evaluation 86 0 0 0 0 0 14 100 0 12
2019 Data sciences 66 11 0 11 6 6 0 82 18 17
2019 Policy 61 9 8 5 4 0 12 80 11 183
2019 Project management 59 11 6 5 5 0 14 82 11 104
2019 Other services to the public 67 8 5 5 5 7 2 83 12 57
2019 None of the above 61 7 4 4 4 3 17 85 10 89

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 63 11 21 5 0 0 0 73 5 37
2019 Communications or public affairs 59 14 17 2 2 0 5 77 5 80
2019 Security 60 22 0 9 0 9 0 90 10 11
2019 Science and technology 34 23 33 0 4 0 5 61 5 20
2019 Administration and operations 51 22 14 4 3 2 4 78 8 276
2019 Human resources 59 28 1 1 3 1 6 94 5 67
2019 Financial management 63 20 12 2 0 0 4 86 2 53
2019 Real property 38 29 23 10 0 0 0 67 10 11
2019 Information management 68 10 4 10 8 0 0 78 18 21
2019 Information technology 55 14 18 3 5 0 4 73 9 39
2019 Internal audit 63 14 15 8 0 0 0 77 8 13
2019 Evaluation 54 24 0 8 0 0 14 91 9 12
2019 Data sciences 72 17 11 0 0 0 0 89 0 17
2019 Policy 54 24 13 4 3 0 3 80 8 183
2019 Project management 41 31 16 3 2 2 5 77 5 104
2019 Other services to the public 52 27 12 2 5 2 0 81 7 57
2019 None of the above 54 22 10 2 2 2 7 84 5 89

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 16 18 5 0 0 0 77 5 37
2019 Communications or public affairs 53 17 11 6 4 2 6 77 11 79
2019 Security 51 31 0 9 0 9 0 90 10 11
2019 Science and technology 26 36 19 4 4 4 5 69 10 20
2019 Administration and operations 45 17 17 7 5 4 5 68 13 274
2019 Human resources 57 23 1 1 4 1 11 92 7 67
2019 Financial management 58 21 10 4 2 2 4 84 6 52
2019 Real property 51 6 42 0 0 0 0 58 0 11
2019 Information management 57 15 10 10 4 0 4 75 15 21
2019 Information technology 51 26 7 6 3 3 4 83 9 38
2019 Internal audit 47 22 8 8 8 8 0 75 17 13
2019 Evaluation 54 24 0 0 8 0 14 91 9 12
2019 Data sciences 66 11 23 0 0 0 0 77 0 17
2019 Policy 47 15 17 6 8 3 4 66 15 182
2019 Project management 34 23 18 10 3 4 8 65 15 104
2019 Other services to the public 47 21 12 8 7 3 2 71 16 57
2019 None of the above 45 19 12 4 3 6 11 77 9 89

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 7 14 0 7 0 3 79 7 35
2019 Communications or public affairs 49 17 11 5 5 0 13 76 12 78
2019 Security 53 9 0 22 7 9 0 68 32 11
2019 Science and technology 44 13 19 5 10 4 5 63 16 20
2019 Administration and operations 46 12 10 9 11 2 10 65 24 274
2019 Human resources 75 14 3 0 1 0 7 95 1 67
2019 Financial management 58 16 10 4 2 2 9 83 6 52
2019 Real property 51 17 24 0 0 0 8 74 0 11
2019 Information management 72 7 6 6 0 4 4 86 7 21
2019 Information technology 45 16 11 11 7 0 10 68 20 39
2019 Internal audit 85 0 0 8 8 0 0 85 15 13
2019 Evaluation 62 24 0 0 0 0 14 100 0 12
2019 Data sciences 72 17 0 6 0 0 6 94 6 17
2019 Policy 72 8 3 4 2 1 10 90 7 182
2019 Project management 39 17 12 7 7 4 14 68 18 103
2019 Other services to the public 42 8 8 17 19 3 2 53 38 57
2019 None of the above 61 6 2 10 5 3 13 80 18 89

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 71 19 5 3 0 0 3 92 3 37
2019 Communications or public affairs 73 11 4 3 0 3 6 93 3 80
2019 Security 44 16 9 0 0 9 22 87 0 11
2019 Science and technology 85 4 0 0 0 5 5 100 0 20
2019 Administration and operations 65 14 9 3 4 2 5 84 7 275
2019 Human resources 73 11 4 3 3 0 6 89 6 67
2019 Financial management 67 17 8 0 4 0 4 88 4 53
2019 Real property 63 23 6 8 0 0 0 86 8 11
2019 Information management 66 20 4 10 0 0 0 85 10 21
2019 Information technology 64 16 10 5 0 0 4 84 6 39
2019 Internal audit 92 8 0 0 0 0 0 100 0 13
2019 Evaluation 86 0 0 0 0 0 14 100 0 12
2019 Data sciences 83 17 0 0 0 0 0 100 0 17
2019 Policy 84 5 3 3 1 1 4 93 4 183
2019 Project management 63 15 5 4 2 3 8 88 6 103
2019 Other services to the public 76 11 10 0 0 2 2 90 0 56
2019 None of the above 68 8 5 6 4 1 8 84 11 89

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 76 16 6 2 0 0 0 92 2 37
2019 Communications or public affairs 87 2 2 1 1 0 6 95 2 80
2019 Security 60 0 9 0 9 22 0 77 12 11
2019 Science and technology 71 10 9 0 4 0 5 86 5 20
2019 Administration and operations 76 10 1 2 2 3 6 95 4 276
2019 Human resources 93 0 0 0 1 1 4 98 2 67
2019 Financial management 84 8 4 0 0 2 2 96 0 53
2019 Real property 83 10 0 8 0 0 0 92 8 11
2019 Information management 82 4 4 6 0 4 0 89 7 21
2019 Information technology 78 13 3 3 3 0 1 92 6 39
2019 Internal audit 92 0 0 8 0 0 0 92 8 13
2019 Evaluation 70 0 8 0 8 0 14 82 9 12
2019 Data sciences 84 16 0 0 0 0 0 100 0 17
2019 Policy 72 7 7 2 3 6 4 88 5 183
2019 Project management 69 10 5 2 1 5 9 91 4 103
2019 Other services to the public 78 5 7 5 2 3 0 86 7 57
2019 None of the above 72 9 1 0 2 7 8 96 3 89

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 85 6 4 0 0 0 5 96 0 37
2019 Communications or public affairs 81 3 1 0 1 0 14 97 1 80
2019 Security 47 10 0 10 0 23 10 85 15 10
2019 Science and technology 90 0 0 0 4 0 5 95 5 20
2019 Administration and operations 81 6 1 0 0 1 10 98 0 274
2019 Human resources 83 4 0 0 1 0 11 98 2 67
2019 Financial management 84 3 2 2 0 0 9 96 2 51
2019 Real property 86 6 0 0 0 0 8 100 0 11
2019 Information management 96 4 0 0 0 0 0 100 0 21
2019 Information technology 81 10 0 0 2 0 7 98 2 39
2019 Internal audit 100 0 0 0 0 0 0 100 0 13
2019 Evaluation 78 8 0 0 0 0 14 100 0 12
2019 Data sciences 77 11 0 0 6 0 6 94 6 16
2019 Policy 81 5 3 0 2 1 7 95 2 181
2019 Project management 74 3 2 3 1 1 16 93 5 104
2019 Other services to the public 83 2 2 1 2 3 7 95 3 57
2019 None of the above 77 6 1 0 2 1 13 96 2 88

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 21 49 19 5 2 4 0 73 7 37
2019 Communications or public affairs 24 57 11 6 0 1 0 82 7 78
2019 Security 24 36 13 0 18 9 0 66 20 11
2019 Science and technology 11 53 19 17 0 0 0 64 17 20
2019 Administration and operations 18 50 19 5 1 5 1 72 7 277
2019 Human resources 29 48 14 0 1 8 0 83 2 67
2019 Financial management 30 45 13 6 0 5 0 79 7 53
2019 Real property 10 33 30 20 8 0 0 43 27 11
2019 Information management 23 35 23 14 4 0 0 59 18 21
2019 Information technology 28 44 16 11 0 0 0 73 11 39
2019 Internal audit 40 45 8 8 0 0 0 85 8 13
2019 Evaluation 39 24 8 8 0 22 0 80 10 12
2019 Data sciences 38 39 11 6 6 0 0 77 11 17
2019 Policy 26 44 17 9 3 3 0 71 12 182
2019 Project management 24 47 17 7 1 3 1 74 8 104
2019 Other services to the public 16 45 26 7 4 3 0 63 11 57
2019 None of the above 24 49 10 9 2 6 1 78 11 89
2018 Client contact centre 22 38 32 0 3 5 0 63 3 32
2018 Communications or public affairs 17 55 12 4 5 6 0 77 9 95
2018 Science and technology 19 43 5 13 5 15 0 73 21 20
2018 Administration and operations 26 43 20 6 3 3 0 71 9 259
2018 Human resources 45 30 17 4 1 3 0 77 5 73
2018 Financial management 33 38 21 5 3 2 0 72 7 63
2018 Information management 24 39 37 0 0 0 0 63 0 14
2018 Information technology 30 35 24 7 3 2 0 66 10 38
2018 Internal audit 30 36 34 0 0 0 0 66 0 12
2018 Evaluation 32 50 5 0 4 5 4 90 5 21
2018 Data sciences 35 31 20 9 5 0 0 66 14 22
2018 Policy 24 43 20 6 2 5 0 70 9 194
2018 Project management 32 40 18 3 4 2 0 73 8 122
2018 Other services to the public 23 46 19 10 2 0 0 69 12 67
2018 None of the above 25 43 11 14 5 1 1 70 19 130
2017 Client contact centre 21 38 27 5 6 2 2 61 11 56
2017 Communications or public affairs 31 50 7 6 1 4 0 84 8 90
2017 Security 25 36 25 7 7 0 0 61 14 14
2017 Science and technology 13 40 16 12 4 16 0 63 18 24
2017 Administration and operations 20 43 25 5 2 5 0 66 7 271
2017 Human resources 34 29 27 3 1 5 1 67 5 68
2017 Financial management 22 43 21 9 0 5 0 68 10 59
2017 Procurement 20 30 39 11 0 0 0 49 11 10
2017 Information management 30 25 27 8 4 6 0 59 12 23
2017 Information technology 24 37 25 7 2 5 0 64 10 56
2017 Internal audit 36 53 0 0 12 0 0 88 12 15
2017 Evaluation 24 50 0 8 0 18 0 90 10 11
2017 Data sciences 37 36 19 0 8 0 0 73 8 10
2017 Policy 28 36 19 9 4 3 0 66 14 158
2017 Project management 20 52 17 6 1 3 1 75 7 139
2017 Other services to the public 23 50 11 8 5 3 0 76 13 60
2017 None of the above 30 44 10 6 6 3 0 77 13 159

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 40 9 0 0 0 0 91 0 37
2019 Communications or public affairs 45 42 9 4 0 0 0 87 4 77
2019 Security 36 40 14 10 0 0 0 76 10 10
2019 Science and technology 30 45 6 15 5 0 0 75 19 19
2019 Administration and operations 38 46 10 4 2 1 0 85 5 276
2019 Human resources 62 33 4 1 0 0 0 94 1 66
2019 Financial management 61 31 6 2 0 0 0 92 2 53
2019 Real property 47 23 30 0 0 0 0 70 0 11
2019 Information management 46 36 0 18 0 0 0 82 18 21
2019 Information technology 54 34 11 2 0 0 0 88 2 39
2019 Internal audit 61 31 8 0 0 0 0 92 0 13
2019 Evaluation 61 24 8 0 8 0 0 84 8 12
2019 Data sciences 47 53 0 0 0 0 0 100 0 16
2019 Policy 42 44 9 4 2 0 0 86 6 184
2019 Project management 37 40 10 9 0 4 0 80 10 103
2019 Other services to the public 30 31 21 10 2 7 0 65 12 57
2019 None of the above 45 38 8 5 2 0 1 84 8 89
2018 Client contact centre 51 35 9 3 0 3 0 88 3 32
2018 Communications or public affairs 39 48 7 4 1 2 0 88 5 95
2018 Science and technology 63 24 5 0 0 8 0 95 0 20
2018 Administration and operations 47 41 8 1 1 1 0 89 2 256
2018 Human resources 65 31 1 0 0 3 0 99 0 72
2018 Financial management 47 44 7 2 0 0 0 91 2 63
2018 Information management 63 31 7 0 0 0 0 93 0 14
2018 Information technology 50 39 8 0 0 3 0 92 0 38
2018 Internal audit 81 12 7 0 0 0 0 93 0 12
2018 Evaluation 60 30 5 5 0 0 0 89 5 20
2018 Data sciences 49 35 12 0 5 0 0 83 5 22
2018 Policy 38 40 9 8 3 1 0 79 11 195
2018 Project management 49 37 8 5 1 1 0 86 6 123
2018 Other services to the public 42 39 11 7 0 1 0 82 7 67
2018 None of the above 33 46 4 11 3 3 0 82 14 128
2017 Client contact centre 48 41 10 0 0 2 0 90 0 57
2017 Communications or public affairs 46 44 5 3 0 2 0 91 3 91
2017 Security 58 21 0 14 7 0 0 79 21 14
2017 Science and technology 54 39 4 4 0 0 0 92 4 24
2017 Administration and operations 42 47 7 2 1 1 0 90 3 273
2017 Human resources 57 36 6 1 0 0 0 93 1 68
2017 Financial management 47 47 6 0 0 0 0 94 0 59
2017 Procurement 59 20 21 0 0 0 0 79 0 10
2017 Information management 50 37 13 0 0 0 0 87 0 24
2017 Information technology 44 41 13 0 0 2 0 87 0 55
2017 Internal audit 47 35 6 6 6 0 0 83 12 15
2017 Evaluation 41 51 0 0 8 0 0 92 8 11
2017 Data sciences 37 35 27 0 0 0 0 73 0 10
2017 Policy 42 38 10 5 2 3 0 83 7 160
2017 Project management 33 53 8 2 2 2 0 87 4 137
2017 Other services to the public 38 43 9 9 2 0 0 80 11 60
2017 None of the above 42 40 7 7 3 1 0 83 10 159
2014 Client contact centre 36 48 9 2 3 2 0 85 5 63
2014 Communications or public affairs 43 35 12 3 3 3 1 81 6 111
2014 Access to information and privacy 50 26 8 8 0 8 0 82 9 12
2014 Security 27 54 9 0 0 0 9 90 0 11
2014 Science and technology 49 36 11 4 0 0 0 85 4 25
2014 Administration and operations 41 44 10 2 1 2 0 86 3 358
2014 Human resources 47 42 4 4 0 3 0 92 4 73
2014 Financial management 46 42 8 0 1 3 0 91 1 77
2014 Information management 63 31 6 0 0 0 0 94 0 31
2014 Information technology 49 34 13 1 0 3 0 86 1 70
2014 Internal audit 14 71 14 0 0 0 0 86 0 14
2014 Evaluation 32 53 5 5 0 5 0 90 5 17
2014 Other services to the public 45 36 15 2 2 0 0 81 4 117
2014 None of the above 39 36 14 5 2 4 0 78 7 326

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 42 11 0 0 0 0 89 0 37
2019 Communications or public affairs 47 39 10 0 2 1 0 88 2 80
2019 Security 33 27 13 18 0 9 0 66 20 11
2019 Science and technology 24 47 10 13 0 5 0 76 14 20
2019 Administration and operations 43 44 8 2 0 2 0 89 2 277
2019 Human resources 63 29 4 1 0 3 0 94 1 66
2019 Financial management 60 28 10 2 0 0 0 88 2 53
2019 Real property 68 26 6 0 0 0 0 94 0 11
2019 Information management 57 33 0 4 6 0 0 90 10 21
2019 Information technology 52 35 11 3 0 0 0 86 3 39
2019 Internal audit 69 31 0 0 0 0 0 100 0 13
2019 Evaluation 91 9 0 0 0 0 0 100 0 11
2019 Data sciences 55 39 6 0 0 0 0 94 0 17
2019 Policy 52 34 8 3 1 2 0 88 4 182
2019 Project management 44 37 11 3 2 4 0 84 5 104
2019 Other services to the public 37 34 20 5 2 3 0 73 6 57
2019 None of the above 50 32 8 4 1 4 0 86 6 88
2018 Client contact centre 38 42 15 5 0 0 0 80 5 32
2018 Communications or public affairs 46 42 6 1 2 3 0 91 3 94
2018 Science and technology 49 29 15 0 0 8 0 84 0 20
2018 Administration and operations 49 34 9 5 1 3 0 85 6 257
2018 Human resources 65 27 5 0 0 3 0 95 0 72
2018 Financial management 37 48 10 2 0 3 0 88 2 63
2018 Information management 64 36 0 0 0 0 0 100 0 14
2018 Information technology 47 44 8 0 0 0 0 92 0 38
2018 Internal audit 66 26 7 0 0 0 0 93 0 12
2018 Evaluation 64 31 5 0 0 0 0 95 0 21
2018 Data sciences 36 34 14 8 5 5 0 73 13 22
2018 Policy 39 40 10 7 2 1 0 81 9 195
2018 Project management 58 28 7 3 0 3 0 90 3 123
2018 Other services to the public 41 46 5 6 0 1 0 88 6 67
2018 None of the above 30 48 7 6 1 7 0 84 8 126
2017 Client contact centre 43 36 13 2 0 6 0 84 2 57
2017 Communications or public affairs 44 35 12 2 1 5 0 84 3 91
2017 Security 41 28 18 7 7 0 0 68 14 14
2017 Science and technology 49 35 4 4 0 8 0 91 4 24
2017 Administration and operations 40 42 8 3 2 5 0 86 5 273
2017 Human resources 55 33 7 2 1 1 0 90 3 68
2017 Financial management 39 47 9 2 0 3 0 89 2 58
2017 Procurement 59 31 0 0 0 10 0 100 0 10
2017 Information management 42 51 0 7 0 0 0 93 7 24
2017 Information technology 39 38 20 2 0 2 0 78 2 55
2017 Internal audit 53 24 12 6 6 0 0 77 12 15
2017 Evaluation 54 37 0 0 0 9 0 100 0 10
2017 Data sciences 37 36 18 0 0 9 0 81 0 10
2017 Policy 44 28 12 3 2 10 0 81 6 160
2017 Project management 39 41 12 3 1 5 0 84 4 139
2017 Other services to the public 40 34 14 5 3 6 0 77 8 60
2017 None of the above 44 32 10 4 4 5 1 81 9 158
2014 Client contact centre 41 41 10 3 3 2 0 84 6 63
2014 Communications or public affairs 43 32 14 2 2 7 1 81 4 111
2014 Access to information and privacy 50 34 8 0 0 8 0 91 0 12
2014 Security 36 46 0 0 9 0 9 90 10 11
2014 Science and technology 40 40 16 4 0 0 0 80 4 25
2014 Administration and operations 41 42 12 2 1 3 0 86 2 358
2014 Human resources 48 38 6 3 1 4 0 89 5 73
2014 Financial management 48 36 12 1 1 3 0 85 3 77
2014 Information management 53 31 16 0 0 0 0 84 0 31
2014 Information technology 42 38 13 3 0 4 0 84 3 69
2014 Internal audit 21 71 7 0 0 0 0 93 0 14
2014 Evaluation 53 37 5 0 0 5 0 94 0 17
2014 Other services to the public 42 37 11 2 0 6 0 85 3 117
2014 None of the above 39 33 16 3 1 8 0 79 5 325

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 37 2 0 0 0 0 98 0 37
2019 Communications or public affairs 64 27 7 1 0 0 0 91 1 80
2019 Security 45 27 0 9 18 0 0 73 27 11
2019 Science and technology 58 33 0 0 4 4 0 95 5 20
2019 Administration and operations 47 46 5 1 1 0 0 93 2 277
2019 Human resources 77 20 1 1 0 0 0 97 1 67
2019 Financial management 67 29 2 2 0 0 0 96 2 53
2019 Real property 33 59 8 0 0 0 0 92 0 11
2019 Information management 60 32 4 4 0 0 0 92 4 21
2019 Information technology 62 30 8 0 0 0 0 92 0 38
2019 Internal audit 85 8 0 8 0 0 0 92 8 13
2019 Evaluation 66 17 9 9 0 0 0 83 9 11
2019 Data sciences 84 16 0 0 0 0 0 100 0 17
2019 Policy 63 26 6 3 1 1 0 90 4 182
2019 Project management 52 34 7 6 0 0 0 86 6 104
2019 Other services to the public 45 36 12 5 0 2 0 83 5 57
2019 None of the above 59 31 9 0 1 0 1 90 1 89
2018 Client contact centre 40 49 11 0 0 0 0 89 0 32
2018 Communications or public affairs 52 39 8 0 0 0 1 92 0 96
2018 Science and technology 71 24 5 0 0 0 0 95 0 20
2018 Administration and operations 55 36 6 2 0 0 0 91 2 255
2018 Human resources 75 21 4 0 0 0 0 96 0 73
2018 Financial management 57 37 4 2 0 0 0 94 2 63
2018 Information management 63 31 7 0 0 0 0 93 0 14
2018 Information technology 56 34 8 3 0 0 0 89 3 38
2018 Internal audit 74 19 7 0 0 0 0 93 0 12
2018 Evaluation 62 34 0 0 4 0 0 96 4 20
2018 Data sciences 49 47 0 0 5 0 0 95 5 22
2018 Policy 51 39 7 1 1 0 0 90 3 195
2018 Project management 59 26 8 7 0 0 0 86 7 123
2018 Other services to the public 56 32 8 3 0 1 0 88 3 67
2018 None of the above 57 30 5 4 4 1 0 88 7 128
2017 Client contact centre 43 49 7 2 0 0 0 92 2 57
2017 Communications or public affairs 57 40 3 0 0 0 0 97 0 91
2017 Security 58 14 14 7 7 0 0 72 14 14
2017 Science and technology 57 39 0 0 0 4 0 100 0 24
2017 Administration and operations 49 44 4 2 1 0 0 92 3 274
2017 Human resources 69 28 3 0 0 0 0 97 0 68
2017 Financial management 60 34 6 0 0 0 0 94 0 59
2017 Procurement 69 20 0 11 0 0 0 89 11 10
2017 Information management 58 35 3 4 0 0 0 93 4 24
2017 Information technology 49 39 9 2 2 0 0 88 4 56
2017 Internal audit 77 6 6 12 0 0 0 83 12 15
2017 Evaluation 41 51 0 8 0 0 0 92 8 11
2017 Data sciences 47 53 0 0 0 0 0 100 0 10
2017 Policy 50 33 9 4 3 0 0 83 7 159
2017 Project management 44 48 5 1 2 0 0 92 3 139
2017 Other services to the public 59 31 8 0 2 2 0 91 2 60
2017 None of the above 53 31 9 4 2 1 1 85 6 159
2014 Client contact centre 43 51 2 1 3 0 0 94 5 63
2014 Communications or public affairs 47 41 8 1 2 0 1 90 3 111
2014 Access to information and privacy 60 16 16 0 0 8 0 82 0 12
2014 Security 27 64 0 0 0 0 9 100 0 11
2014 Science and technology 73 24 3 0 0 0 0 97 0 25
2014 Administration and operations 45 46 7 1 1 0 0 91 2 357
2014 Human resources 62 34 3 1 0 0 0 96 1 73
2014 Financial management 48 45 3 3 1 0 0 93 4 76
2014 Information management 68 25 6 0 0 0 0 94 0 31
2014 Information technology 47 46 6 1 0 0 0 93 1 70
2014 Internal audit 23 69 8 0 0 0 0 92 0 13
2014 Evaluation 53 37 5 0 5 0 0 90 5 17
2014 Other services to the public 55 31 10 3 1 0 0 86 4 116
2014 None of the above 48 34 15 2 1 0 0 82 3 326

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 40 2 0 0 0 0 98 0 36
2019 Communications or public affairs 61 28 8 4 0 0 0 89 4 80
2019 Security 42 31 9 0 18 0 0 73 18 11
2019 Science and technology 43 52 0 4 0 0 0 96 4 20
2019 Administration and operations 52 35 8 2 2 1 0 88 4 276
2019 Human resources 72 22 2 4 0 0 0 94 4 66
2019 Financial management 73 23 4 0 0 0 0 96 0 53
2019 Real property 32 33 25 10 0 0 0 65 10 11
2019 Information management 53 41 6 0 0 0 0 94 0 21
2019 Information technology 63 29 5 0 3 0 0 92 3 39
2019 Internal audit 85 8 0 0 8 0 0 92 8 13
2019 Evaluation 61 23 16 0 0 0 0 84 0 12
2019 Data sciences 76 24 0 0 0 0 0 100 0 16
2019 Policy 56 30 11 1 1 0 0 86 2 184
2019 Project management 51 30 10 5 2 1 0 82 7 104
2019 Other services to the public 45 29 17 5 2 2 0 75 7 57
2019 None of the above 55 25 14 1 2 1 1 82 3 88
2018 Client contact centre 46 34 19 0 0 0 0 81 0 32
2018 Communications or public affairs 51 34 12 1 1 1 0 86 2 95
2018 Science and technology 72 23 0 5 0 0 0 95 5 20
2018 Administration and operations 58 29 9 1 2 0 0 88 3 256
2018 Human resources 79 17 3 1 0 0 0 96 1 73
2018 Financial management 60 28 9 3 0 0 0 88 3 63
2018 Information management 71 29 0 0 0 0 0 100 0 13
2018 Information technology 59 30 5 3 3 0 0 89 5 38
2018 Internal audit 74 7 12 7 0 0 0 81 7 12
2018 Evaluation 59 27 0 10 4 0 0 86 14 21
2018 Data sciences 44 39 12 0 5 0 0 83 5 22
2018 Policy 47 39 11 2 1 0 0 86 3 196
2018 Project management 58 26 9 8 0 0 0 84 8 121
2018 Other services to the public 55 30 8 6 1 0 0 85 7 66
2018 None of the above 48 35 6 5 5 2 0 84 10 127
2017 Client contact centre 43 42 12 2 0 2 0 86 2 57
2017 Communications or public affairs 58 31 8 2 0 0 0 89 2 91
2017 Security 58 14 7 14 7 0 0 72 21 14
2017 Science and technology 64 33 0 0 4 0 0 96 4 24
2017 Administration and operations 50 35 10 2 2 1 0 86 4 271
2017 Human resources 65 24 9 3 0 0 0 88 3 67
2017 Financial management 60 30 10 0 0 0 0 90 0 58
2017 Procurement 59 20 10 0 11 0 0 79 11 10
2017 Information management 52 25 16 4 3 0 0 77 7 24
2017 Information technology 47 31 16 4 2 0 0 79 5 56
2017 Internal audit 58 24 12 0 6 0 0 83 6 15
2017 Evaluation 25 50 17 8 0 0 0 75 8 11
2017 Data sciences 55 28 17 0 0 0 0 83 0 10
2017 Policy 50 29 11 5 4 1 0 80 9 158
2017 Project management 43 40 11 3 2 1 0 84 5 138
2017 Other services to the public 55 33 8 0 5 0 0 88 5 60
2017 None of the above 50 29 9 5 5 1 1 80 11 159
2014 Client contact centre 32 55 8 3 0 2 0 89 3 63
2014 Communications or public affairs 38 40 11 9 0 1 1 80 9 111
2014 Access to information and privacy 16 61 23 0 0 0 0 77 0 12
2014 Security 18 55 9 8 0 0 9 81 9 11
2014 Science and technology 49 36 11 4 0 0 0 85 4 25
2014 Administration and operations 40 42 13 4 1 1 0 83 4 358
2014 Human resources 62 30 7 0 0 1 0 93 0 73
2014 Financial management 52 35 8 3 3 0 0 87 5 77
2014 Information management 41 44 12 0 0 3 0 88 0 31
2014 Information technology 27 46 17 7 2 0 0 73 9 70
2014 Internal audit 21 57 7 14 0 0 0 79 14 14
2014 Evaluation 37 53 5 0 5 0 0 90 5 17
2014 Other services to the public 49 30 14 6 1 0 0 79 7 117
2014 None of the above 36 38 18 4 3 1 0 74 7 326

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 38 2 2 0 0 0 95 2 37
2019 Communications or public affairs 56 32 6 5 1 0 0 87 6 80
2019 Security 42 31 9 9 9 0 0 73 18 11
2019 Science and technology 38 53 4 0 4 0 0 91 4 20
2019 Administration and operations 48 39 7 4 1 1 0 88 5 273
2019 Human resources 73 21 2 3 2 0 0 94 4 66
2019 Financial management 73 23 5 0 0 0 0 95 0 53
2019 Real property 23 42 17 17 0 0 0 65 17 11
2019 Information management 51 45 4 0 0 0 0 96 0 20
2019 Information technology 47 42 5 3 3 0 0 89 5 39
2019 Internal audit 85 8 0 0 8 0 0 92 8 13
2019 Evaluation 53 31 8 8 0 0 0 84 8 12
2019 Data sciences 67 28 6 0 0 0 0 94 0 17
2019 Policy 53 29 12 3 3 0 0 83 6 183
2019 Project management 45 37 8 7 3 0 0 82 9 101
2019 Other services to the public 42 33 15 9 0 2 0 76 9 55
2019 None of the above 54 25 17 1 2 1 0 80 3 89
2018 Client contact centre 41 34 19 5 0 0 0 75 5 32
2018 Communications or public affairs 47 41 8 2 1 1 0 89 3 96
2018 Science and technology 62 33 0 5 0 0 0 95 5 19
2018 Administration and operations 54 32 10 2 1 0 0 86 4 256
2018 Human resources 78 18 3 1 0 0 0 96 1 73
2018 Financial management 61 29 7 3 0 0 0 90 3 62
2018 Information management 45 48 7 0 0 0 0 93 0 14
2018 Information technology 51 39 7 0 3 0 0 90 3 38
2018 Internal audit 66 22 12 0 0 0 0 88 0 12
2018 Evaluation 59 27 0 10 4 0 0 86 14 21
2018 Data sciences 35 52 8 5 0 0 0 87 5 22
2018 Policy 42 40 13 3 2 0 0 82 5 195
2018 Project management 50 34 5 11 0 0 0 85 11 122
2018 Other services to the public 44 44 6 5 1 0 0 88 6 67
2018 None of the above 43 39 6 6 5 1 0 83 11 128
2017 Client contact centre 44 38 18 0 0 0 0 82 0 57
2017 Communications or public affairs 53 36 8 2 0 0 0 89 2 91
2017 Security 58 14 7 14 7 0 0 72 21 14
2017 Science and technology 57 35 4 4 0 0 0 92 4 24
2017 Administration and operations 42 42 10 3 1 0 0 85 5 274
2017 Human resources 62 29 7 1 0 0 0 91 1 68
2017 Financial management 59 30 9 2 0 0 0 89 2 59
2017 Procurement 59 20 10 0 11 0 0 79 11 10
2017 Information management 42 44 3 11 0 0 0 86 11 24
2017 Information technology 47 33 14 5 0 0 0 80 5 56
2017 Internal audit 58 24 6 12 0 0 0 83 12 15
2017 Evaluation 25 50 8 17 0 0 0 75 17 11
2017 Data sciences 55 45 0 0 0 0 0 100 0 10
2017 Policy 47 32 11 6 3 0 0 80 10 158
2017 Project management 38 45 11 4 1 0 0 83 6 139
2017 Other services to the public 58 28 9 2 3 0 0 86 5 60
2017 None of the above 46 33 6 6 5 2 1 82 12 159
2014 Client contact centre 36 55 5 5 0 0 0 90 5 63
2014 Communications or public affairs 38 42 9 10 0 1 1 81 10 111
2014 Access to information and privacy 37 40 23 0 0 0 0 77 0 12
2014 Security 18 46 18 8 0 0 9 71 9 11
2014 Science and technology 49 36 11 4 0 0 0 85 4 25
2014 Administration and operations 37 47 12 2 1 1 0 85 3 358
2014 Human resources 59 33 8 0 0 0 0 92 0 73
2014 Financial management 49 39 5 5 1 0 0 88 6 77
2014 Information management 41 44 12 0 0 0 3 88 0 31
2014 Information technology 27 46 14 8 2 1 0 74 11 70
2014 Internal audit 21 57 7 14 0 0 0 79 14 14
2014 Evaluation 37 53 5 0 5 0 0 90 5 17
2014 Other services to the public 44 36 14 6 1 1 0 80 7 117
2014 None of the above 34 40 17 4 4 0 0 75 9 324

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 30 8 2 0 4 0 89 2 36
2019 Communications or public affairs 57 25 6 7 4 1 0 83 11 80
2019 Security 27 24 9 31 9 0 0 51 40 11
2019 Science and technology 43 29 13 5 4 0 5 76 10 20
2019 Administration and operations 51 27 10 6 3 4 0 80 9 278
2019 Human resources 71 21 3 3 1 0 0 93 4 67
2019 Financial management 61 20 11 3 0 3 2 85 3 53
2019 Real property 10 32 14 45 0 0 0 42 45 11
2019 Information management 45 16 7 22 6 4 0 64 29 21
2019 Information technology 57 26 11 6 0 0 0 83 6 38
2019 Internal audit 70 14 8 8 0 0 0 85 8 13
2019 Evaluation 32 31 16 8 0 14 0 72 9 12
2019 Data sciences 72 17 6 0 6 0 0 89 6 17
2019 Policy 46 20 15 11 4 3 0 69 16 184
2019 Project management 44 25 14 10 3 5 0 72 13 104
2019 Other services to the public 38 36 10 2 3 7 3 83 6 57
2019 None of the above 50 21 16 3 4 5 1 75 8 89
2018 Client contact centre 52 12 17 12 5 3 0 66 17 32
2018 Communications or public affairs 52 32 8 5 3 0 0 84 8 96
2018 Science and technology 71 10 5 0 5 5 5 89 5 20
2018 Administration and operations 54 27 9 5 3 2 1 82 9 257
2018 Human resources 77 10 8 0 1 4 0 91 1 72
2018 Financial management 44 28 22 2 2 3 0 74 3 63
2018 Information management 45 48 0 7 0 0 0 93 7 14
2018 Information technology 67 21 4 4 3 0 0 89 7 38
2018 Internal audit 51 15 26 7 0 0 0 66 7 12
2018 Evaluation 54 19 13 5 9 0 0 73 14 21
2018 Data sciences 39 32 11 5 13 0 0 71 17 22
2018 Policy 38 27 20 10 3 2 0 66 13 195
2018 Project management 49 22 15 11 2 1 0 72 13 123
2018 Other services to the public 43 33 13 6 5 1 0 77 10 67
2018 None of the above 44 24 14 9 5 1 1 71 14 128
2017 Client contact centre 41 34 9 7 0 7 2 82 8 56
2017 Communications or public affairs 55 28 10 4 1 2 0 85 5 91
2017 Security 33 28 12 7 21 0 0 61 28 14
2017 Science and technology 39 33 12 4 4 9 0 79 8 24
2017 Administration and operations 45 29 13 6 4 3 0 75 11 272
2017 Human resources 66 18 9 4 3 0 0 84 7 67
2017 Financial management 50 27 14 3 2 3 0 80 5 56
2017 Procurement 59 0 29 0 11 0 0 59 11 10
2017 Information management 44 17 20 7 3 4 4 67 12 24
2017 Information technology 35 24 30 7 2 2 0 61 9 56
2017 Internal audit 47 6 17 0 6 18 6 70 8 15
2017 Evaluation 33 35 8 24 0 0 0 68 24 11
2017 Data sciences 55 27 9 9 0 0 0 82 9 10
2017 Policy 33 29 14 13 7 4 1 64 21 160
2017 Project management 37 32 15 6 4 6 0 73 11 138
2017 Other services to the public 44 26 16 6 2 6 0 75 8 60
2017 None of the above 41 25 12 6 8 8 1 72 15 158
2014 Client contact centre 46 33 10 6 0 5 0 83 7 63
2014 Communications or public affairs 38 35 12 6 4 4 1 77 10 110
2014 Access to information and privacy 19 26 40 0 8 8 0 49 8 12
2014 Security 0 28 46 9 8 0 9 30 19 11
2014 Science and technology 49 20 19 9 0 4 0 72 9 25
2014 Administration and operations 39 31 14 8 3 5 0 74 11 358
2014 Human resources 59 22 12 5 1 0 0 82 7 73
2014 Financial management 49 25 12 8 6 0 0 74 14 77
2014 Information management 35 29 18 9 4 3 3 68 13 31
2014 Information technology 30 26 22 12 5 4 0 58 19 70
2014 Internal audit 21 64 7 0 7 0 0 86 7 14
2014 Evaluation 32 27 26 0 0 16 0 70 0 17
2014 Other services to the public 40 27 17 7 4 4 1 70 12 117
2014 None of the above 36 27 19 9 5 3 1 65 15 326
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 20 39 41 37
2019 Communications or public affairs 32 35 33 80
2019 Security 48 25 27 11
2019 Science and technology 20 55 25 20
2019 Administration and operations 39 34 27 278
2019 Human resources 29 40 31 67
2019 Financial management 33 34 34 53
2019 Real property 35 32 33 11
2019 Information management 47 22 32 21
2019 Information technology 20 47 34 39
2019 Internal audit 28 51 21 13
2019 Evaluation 39 38 24 12
2019 Data sciences 40 44 16 17
2019 Policy 48 21 31 184
2019 Project management 32 30 38 104
2019 Other services to the public 25 35 39 57
2019 None of the above 34 32 35 89
2018 Client contact centre 41 38 20 32
2018 Communications or public affairs 29 42 28 97
2018 Science and technology 20 38 43 20
2018 Administration and operations 34 36 30 258
2018 Human resources 26 51 23 73
2018 Financial management 30 46 24 63
2018 Information management 18 56 26 14
2018 Information technology 23 67 10 38
2018 Internal audit 48 30 22 12
2018 Evaluation 27 35 37 21
2018 Data sciences 26 38 36 22
2018 Policy 43 22 35 196
2018 Project management 32 30 38 123
2018 Other services to the public 41 32 26 66
2018 None of the above 37 35 28 130
2017 Client contact centre 19 54 27 57
2017 Communications or public affairs 27 39 34 91
2017 Security 39 26 36 14
2017 Science and technology 24 38 38 24
2017 Administration and operations 35 36 28 273
2017 Human resources 26 52 22 68
2017 Financial management 23 53 24 59
2017 Procurement 21 40 39 10
2017 Information management 31 44 24 24
2017 Information technology 31 36 32 55
2017 Internal audit 29 18 53 15
2017 Evaluation 49 34 17 11
2017 Data sciences 27 65 9 10
2017 Policy 47 27 26 160
2017 Project management 30 28 42 139
2017 Other services to the public 30 36 34 60
2017 None of the above 42 31 27 159
2014 Client contact centre 38 46 16 62
2014 Communications or public affairs 27 36 36 111
2014 Access to information and privacy 56 18 26 12
2014 Security 45 28 28 11
2014 Science and technology 24 64 12 24
2014 Administration and operations 33 33 33 358
2014 Human resources 35 44 21 73
2014 Financial management 31 34 35 77
2014 Information management 24 39 37 31
2014 Information technology 33 36 30 70
2014 Internal audit 29 36 36 14
2014 Evaluation 43 32 26 17
2014 Other services to the public 30 29 41 117
2014 None of the above 38 26 36 326

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Communications or public affairs 8 31 46 0 15 0 25
2019 Administration and operations 19 42 21 5 9 4 107
2019 Human resources 15 39 26 0 14 5 18
2019 Financial management 19 33 21 5 0 21 18
2019 Policy 8 28 48 1 8 6 87
2019 Project management 15 33 29 3 14 6 32
2019 Other services to the public 14 43 22 7 14 0 13
2019 None of the above 19 27 16 3 29 6 29
2018 Client contact centre 0 26 33 0 15 27 13
2018 Communications or public affairs 6 39 22 10 15 7 27
2018 Administration and operations 10 45 19 6 10 9 87
2018 Human resources 10 66 24 0 0 0 18
2018 Financial management 26 39 10 0 15 10 18
2018 Policy 6 35 39 5 11 5 80
2018 Project management 15 39 30 5 5 6 40
2018 Other services to the public 18 26 30 0 20 7 27
2018 None of the above 24 26 32 4 11 4 46
2017 Client contact centre 33 17 27 13 10 0 10
2017 Communications or public affairs 16 27 28 4 16 8 25
2017 Administration and operations 8 40 27 5 10 10 97
2017 Human resources 19 22 43 10 0 5 18
2017 Financial management 0 41 46 0 0 13 15
2017 Information technology 12 6 33 5 5 39 17
2017 Policy 6 26 40 3 14 12 77
2017 Project management 7 42 19 5 20 7 41
2017 Other services to the public 15 15 30 10 23 5 17
2017 None of the above 11 25 20 5 32 7 63
2014 Client contact centre 11 41 30 9 9999 9 23
2014 Communications or public affairs 7 29 45 9 9999 10 31
2014 Administration and operations 14 44 23 8 9999 11 118
2014 Human resources 16 38 42 0 9999 5 25
2014 Financial management 30 33 33 4 9999 0 24
2014 Information technology 13 33 49 0 9999 4 24
2014 Other services to the public 5 43 26 8 9999 17 36
2014 None of the above 9 32 36 7 9999 15 124
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 43 18 7 0 4 2 74 8 37
2019 Communications or public affairs 27 45 11 11 4 1 1 74 15 80
2019 Security 34 53 0 0 13 0 0 87 13 11
2019 Science and technology 48 39 9 4 0 0 0 87 4 20
2019 Administration and operations 30 52 6 9 1 0 2 84 10 277
2019 Human resources 39 35 5 2 0 2 16 91 3 67
2019 Financial management 48 38 8 5 0 2 0 87 5 53
2019 Real property 10 41 31 10 0 0 8 55 11 11
2019 Information management 33 38 6 16 7 0 0 71 23 21
2019 Information technology 39 42 10 5 3 0 2 82 8 39
2019 Internal audit 48 52 0 0 0 0 0 100 0 13
2019 Evaluation 47 16 16 14 0 0 7 68 15 12
2019 Data sciences 40 30 6 18 6 0 0 70 24 16
2019 Policy 30 46 8 11 1 0 4 79 12 183
2019 Project management 23 53 12 4 2 0 6 81 6 101
2019 Other services to the public 26 49 12 10 3 0 0 74 13 57
2019 None of the above 35 37 11 5 7 0 4 75 13 89

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 33 6 0 0 6 0 94 0 37
2019 Communications or public affairs 54 26 9 0 0 9 2 89 0 80
2019 Security 60 9 9 9 0 13 0 79 10 11
2019 Science and technology 54 40 0 0 0 5 0 100 0 20
2019 Administration and operations 53 33 6 1 1 4 2 92 2 275
2019 Human resources 54 25 1 1 0 2 16 96 2 67
2019 Financial management 67 20 6 5 0 2 0 88 5 53
2019 Real property 41 31 10 0 0 10 8 88 0 11
2019 Information management 57 26 10 0 0 7 0 89 0 21
2019 Information technology 73 21 5 0 0 0 2 95 0 39
2019 Internal audit 77 15 0 8 0 0 0 92 8 13
2019 Evaluation 61 16 0 8 8 0 7 83 17 12
2019 Data sciences 77 11 6 0 0 6 0 94 0 17
2019 Policy 51 23 9 3 0 8 6 86 4 183
2019 Project management 49 26 9 3 0 7 5 86 3 101
2019 Other services to the public 41 39 16 0 0 3 0 84 0 57
2019 None of the above 63 15 8 4 1 5 3 85 6 88
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 7 93 80
2019 Administration and operations 9 91 277
2019 Human resources 7 93 67
2019 Information technology 0 100 39
2019 Evaluation 0 100 12
2019 Policy 13 87 183
2019 Project management 15 85 104
2019 Other services to the public 24 76 57
2019 None of the above 13 87 89
2018 Communications or public affairs 8 92 97
2018 Science and technology 0 100 19
2018 Administration and operations 8 92 258
2018 Policy 13 87 195
2018 Project management 14 86 123
2018 Other services to the public 11 89 67
2018 None of the above 8 92 130

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 47 53 24
2019 Policy 40 60 24
2019 Project management 61 39 16
2019 None of the above 52 48 12
2018 Administration and operations 51 49 21
2018 Policy 45 55 27
2018 Project management 47 53 17
2018 None of the above 46 54 11

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 62 38 24
2019 Policy 64 36 24
2019 Project management 59 41 16
2019 Other services to the public 55 45 13
2019 None of the above 41 59 12
2018 Administration and operations 68 32 21
2018 Policy 75 25 27
2018 Project management 70 30 17

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 16
2018 Policy 0 100 27
2018 Project management 0 100 17

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 24
2019 Policy 0 100 24
2019 Project management 0 100 16
2019 Other services to the public 0 100 13
2019 None of the above 0 100 12
2018 Administration and operations 0 100 21
2018 Policy 0 100 27
2018 Project management 0 100 17
2018 None of the above 0 100 11

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 24
2019 Project management 0 100 16
2019 Other services to the public 0 100 13
2019 None of the above 0 100 12
2018 Administration and operations 0 100 21
2018 Project management 0 100 17

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 0 100 13
2018 Administration and operations 0 100 21
2018 Policy 0 100 27
2018 None of the above 0 100 11

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 0 100 13
2018 Administration and operations 0 100 21
2018 Policy 0 100 27
2018 None of the above 0 100 11

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 51 49 24
2019 Policy 42 58 23
2019 Project management 32 68 15
2019 Other services to the public 35 65 13
2018 Administration and operations 32 68 21
2018 Policy 29 71 27
2018 Project management 41 59 17

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 56 44 24
2019 Policy 37 63 23
2019 None of the above 37 63 12
2018 Administration and operations 32 68 21
2018 Policy 32 68 27
2018 Project management 42 58 17

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 33 67 24
2019 Policy 54 46 23
2019 Project management 32 68 15
2018 Administration and operations 43 57 21
2018 Policy 42 58 27
2018 Project management 31 69 17
2018 None of the above 47 53 11

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 37 63 24
2019 Policy 46 54 23
2019 Project management 31 69 15
2019 Other services to the public 43 57 13
2018 Administration and operations 48 52 21
2018 Policy 32 68 27
2018 Project management 49 51 17

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 21 79 24
2019 Policy 21 79 23
2019 None of the above 0 100 12
2018 Policy 28 72 27

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 41 59 24
2019 Policy 66 34 23
2019 Other services to the public 65 35 13
2019 None of the above 44 56 12
2018 Administration and operations 78 22 21
2018 Policy 68 32 27
2018 Project management 64 36 17

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 33 67 24
2019 Policy 38 62 23
2019 Project management 38 62 15
2018 Administration and operations 45 55 21
2018 Policy 25 75 27
2018 Project management 35 65 17

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 24
2019 Policy 0 100 23
2019 Project management 0 100 15
2019 Other services to the public 0 100 13
2019 None of the above 0 100 12
2018 Administration and operations 0 100 21
2018 Policy 0 100 27
2018 Project management 0 100 17
2018 None of the above 0 100 11

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 23
2019 Project management 0 100 15
2019 Other services to the public 0 100 13
2018 Policy 0 100 27
2018 None of the above 0 100 11

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 38 62 24
2019 Policy 41 59 23
2019 Project management 40 60 15
2019 Other services to the public 49 51 13
2019 None of the above 47 53 12
2018 Administration and operations 44 56 21
2018 Policy 39 61 27
2018 Project management 30 70 17

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 34 66 24
2019 Policy 33 67 23
2019 Project management 0 100 15

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 21 79 23
2019 Other services to the public 0 100 13
2018 Policy 18 82 27

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 55 45 24
2019 Policy 46 54 23
2019 Project management 54 46 15
2019 Other services to the public 66 34 13
2019 None of the above 39 61 12
2018 Administration and operations 48 52 21
2018 Policy 53 47 27
2018 Project management 61 39 17
2018 None of the above 55 45 11

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 25 75 24
2019 Policy 38 62 23
2019 Project management 35 65 15
2018 Administration and operations 27 73 21
2018 Policy 26 74 27
2018 Project management 36 64 17

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 15
2018 Project management 0 100 17

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 0 100 13
2019 None of the above 0 100 12
2018 Administration and operations 0 100 21
2018 Policy 0 100 27
2018 Project management 0 100 17

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 21 79 23
2018 Policy 21 79 27

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 21 79 24
2019 Policy 25 75 23
2019 Project management 32 68 15
2018 Administration and operations 28 72 21
2018 Project management 0 100 17

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 24 76 24
2019 Policy 24 76 23
2019 None of the above 46 54 12
2018 Administration and operations 24 76 21
2018 Policy 29 71 27

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 45 55 12
2018 Policy 19 81 27
2018 None of the above 0 100 10

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 0 100 13
2018 None of the above 0 100 10

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 12
2018 None of the above 0 100 10

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 0 100 13
2019 None of the above 0 100 12

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 0 100 13
2018 Project management 0 100 17

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 62 38 13
2019 None of the above 39 61 12
2018 Administration and operations 34 66 21
2018 Policy 45 55 27
2018 Project management 46 54 17

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 0 100 13
2019 None of the above 0 100 12
2018 Policy 0 100 27
2018 Project management 0 100 17
2018 None of the above 0 100 10

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 57 43 13
2018 Administration and operations 46 54 21
2018 Policy 43 57 27
2018 Project management 53 47 17

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 12
2018 Project management 0 100 17

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 0 100 13
2018 Administration and operations 23 77 21

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 12 88 37
2019 Science and technology 27 73 19
2019 Administration and operations 13 87 278
2019 Human resources 10 90 67
2019 Information technology 0 100 39
2019 Internal audit 0 100 13
2019 Policy 15 85 182
2019 Project management 17 83 103
2019 Other services to the public 20 80 57
2019 None of the above 12 88 89

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 12 34 21 5 0 16 13 64 7 38
2019 Communications or public affairs 15 16 12 2 0 37 17 68 5 80
2019 Security 9 26 25 9 18 13 0 40 31 11
2019 Science and technology 5 24 24 4 9 25 9 44 20 20
2019 Administration and operations 15 19 17 6 4 29 11 56 16 275
2019 Human resources 29 22 14 0 4 23 8 74 6 67
2019 Financial management 25 13 19 4 0 33 7 63 6 53
2019 Real property 27 10 24 0 0 32 8 61 0 11
2019 Information management 20 13 18 4 0 35 10 60 8 21
2019 Information technology 29 7 32 0 3 23 7 51 4 39
2019 Internal audit 54 8 0 0 8 31 0 89 11 13
2019 Evaluation 7 8 8 8 8 39 22 39 41 12
2019 Data sciences 12 23 10 11 0 23 21 61 20 17
2019 Policy 15 15 19 14 2 33 3 47 25 184
2019 Project management 9 20 19 10 6 30 5 45 25 104
2019 Other services to the public 12 16 24 8 10 26 3 39 26 57
2019 None of the above 29 13 15 0 9 27 6 64 13 88
2018 Client contact centre 17 20 17 3 0 38 6 64 6 32
2018 Communications or public affairs 18 17 22 3 2 36 2 56 8 97
2018 Science and technology 14 0 29 5 0 47 5 30 10 20
2018 Administration and operations 19 14 20 4 3 36 4 55 12 258
2018 Human resources 22 23 6 3 0 35 11 84 5 73
2018 Financial management 11 25 16 0 2 41 5 68 3 63
2018 Information management 16 19 6 14 0 45 0 65 25 14
2018 Information technology 19 16 12 5 3 34 11 63 15 38
2018 Internal audit 21 7 12 7 0 45 7 60 15 12
2018 Evaluation 13 27 5 4 4 31 15 74 16 20
2018 Data sciences 13 9 14 4 0 47 14 56 9 22
2018 Policy 13 11 18 8 4 38 8 45 22 194
2018 Project management 17 19 14 13 4 28 4 54 25 121
2018 Other services to the public 8 17 27 5 7 28 8 39 19 66
2018 None of the above 13 12 24 8 6 29 9 39 22 129
2017 Client contact centre 21 22 22 2 2 22 10 63 5 57
2017 Communications or public affairs 9 16 15 4 2 42 12 54 14 91
2017 Security 7 26 28 0 7 18 14 49 10 14
2017 Science and technology 9 15 15 0 0 57 4 62 0 24
2017 Administration and operations 12 19 17 6 3 35 8 54 16 274
2017 Human resources 21 20 16 4 0 31 8 67 7 68
2017 Financial management 10 21 14 5 4 40 7 57 16 59
2017 Procurement 30 10 10 10 0 41 0 67 17 10
2017 Information management 19 15 24 7 7 27 0 47 20 24
2017 Information technology 24 25 18 4 4 18 7 66 10 55
2017 Internal audit 6 30 6 0 6 34 18 75 12 15
2017 Evaluation 0 0 16 8 8 59 8 0 51 11
2017 Data sciences 18 20 18 0 9 36 0 59 13 10
2017 Policy 12 11 15 8 8 38 8 43 30 159
2017 Project management 8 20 19 7 5 31 10 48 20 139
2017 Other services to the public 19 16 11 6 6 31 11 61 21 60
2017 None of the above 13 14 13 4 5 39 12 56 18 158
2014 Client contact centre 18 14 15 1 3 40 8 62 9 63
2014 Communications or public affairs 9 14 19 3 8 33 13 44 20 110
2014 Access to information and privacy 10 27 16 0 0 39 8 70 0 12
2014 Security 0 18 37 18 9 0 18 22 33 11
2014 Science and technology 8 4 35 8 0 46 0 21 14 25
2014 Administration and operations 12 22 14 5 4 32 10 59 16 356
2014 Human resources 20 23 8 3 0 31 15 80 5 73
2014 Financial management 15 9 19 4 4 34 16 48 15 77
2014 Information management 24 13 18 7 0 32 6 60 11 31
2014 Information technology 14 15 17 3 4 37 9 55 14 70
2014 Internal audit 0 7 50 0 14 21 7 10 20 14
2014 Evaluation 10 16 5 10 10 38 10 51 40 17
2014 Other services to the public 17 18 14 7 4 33 6 58 19 117
2014 None of the above 14 12 19 7 5 36 7 46 21 326

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 43 7 2 0 9 0 90 2 38
2019 Communications or public affairs 38 33 13 2 0 12 0 82 3 80
2019 Security 16 57 0 9 18 0 0 73 27 11
2019 Science and technology 29 32 20 4 4 11 0 68 10 20
2019 Administration and operations 34 39 14 4 2 6 1 78 7 278
2019 Human resources 50 36 11 1 0 0 1 87 1 67
2019 Financial management 48 24 14 4 0 10 0 80 4 53
2019 Real property 17 57 26 0 0 0 0 74 0 11
2019 Information management 49 22 10 4 0 15 0 83 5 21
2019 Information technology 48 28 20 0 0 3 1 79 0 39
2019 Internal audit 54 38 0 0 8 0 0 92 8 13
2019 Evaluation 45 24 8 0 8 16 0 81 9 12
2019 Data sciences 44 39 5 11 0 0 0 84 11 17
2019 Policy 36 33 15 7 3 5 1 73 11 182
2019 Project management 30 33 15 7 4 10 2 71 12 104
2019 Other services to the public 33 29 21 7 5 5 0 66 13 57
2019 None of the above 47 30 9 2 4 7 0 83 7 88
2018 Client contact centre 28 37 17 3 0 13 3 76 4 32
2018 Communications or public affairs 31 34 18 4 0 12 0 75 4 97
2018 Science and technology 44 20 19 5 0 8 5 73 6 20
2018 Administration and operations 37 37 13 4 0 8 0 81 5 258
2018 Human resources 44 28 12 1 1 12 1 83 3 73
2018 Financial management 35 39 16 2 0 7 0 81 2 63
2018 Information management 30 63 0 0 0 7 0 100 0 14
2018 Information technology 46 38 7 3 0 4 3 90 3 38
2018 Internal audit 36 41 15 0 0 0 7 84 0 12
2018 Evaluation 45 36 10 0 0 10 0 89 0 21
2018 Data sciences 25 30 17 0 0 23 5 76 0 22
2018 Policy 26 33 15 4 3 14 4 72 9 195
2018 Project management 34 34 12 9 3 7 0 74 14 121
2018 Other services to the public 27 38 19 4 1 7 3 73 6 66
2018 None of the above 26 37 17 8 2 11 0 70 11 128
2017 Client contact centre 24 46 26 0 2 2 2 72 2 57
2017 Communications or public affairs 19 33 15 3 2 24 3 72 7 91
2017 Security 25 40 21 0 7 7 0 70 7 14
2017 Science and technology 29 60 0 4 0 7 0 96 4 24
2017 Administration and operations 31 37 11 4 2 15 0 80 7 273
2017 Human resources 31 38 18 4 0 6 3 76 5 68
2017 Financial management 36 32 12 4 2 14 0 79 6 59
2017 Procurement 59 10 20 0 0 11 0 78 0 10
2017 Information management 37 19 24 4 3 13 0 64 8 24
2017 Information technology 30 43 16 4 2 6 0 77 6 55
2017 Internal audit 47 30 0 0 6 17 0 93 7 15
2017 Evaluation 16 25 25 0 0 34 0 62 0 11
2017 Data sciences 47 0 35 0 0 18 0 57 0 10
2017 Policy 27 33 17 5 7 11 0 67 14 158
2017 Project management 27 30 19 6 4 12 1 67 11 139
2017 Other services to the public 34 32 14 6 2 10 3 76 9 60
2017 None of the above 30 32 15 7 3 12 1 71 12 158
2014 Client contact centre 24 46 11 0 3 14 2 83 4 63
2014 Communications or public affairs 21 25 21 4 4 21 4 61 11 110
2014 Access to information and privacy 26 35 16 0 0 23 0 80 0 12
2014 Security 9 46 18 9 9 0 9 60 20 11
2014 Science and technology 28 28 19 3 0 21 0 72 4 25
2014 Administration and operations 29 33 17 4 2 14 1 72 7 356
2014 Human resources 37 37 9 0 0 16 1 89 0 73
2014 Financial management 28 33 17 1 3 17 1 75 5 77
2014 Information management 42 31 12 3 0 12 0 83 3 31
2014 Information technology 29 24 24 1 3 17 1 65 5 70
2014 Internal audit 0 50 36 7 0 7 0 54 8 14
2014 Evaluation 16 31 0 16 0 37 0 75 25 17
2014 Other services to the public 33 28 16 4 3 15 2 73 9 117
2014 None of the above 26 28 23 5 3 14 1 63 10 326
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 4 96 277
2019 Information technology 0 100 39
2019 Data sciences 0 100 17
2019 Policy 9 91 184
2019 Project management 8 92 104
2019 Other services to the public 10 90 57
2019 None of the above 10 90 89
2018 Client contact centre 0 100 32
2018 Science and technology 0 100 20
2018 Administration and operations 6 94 255
2018 Information technology 0 100 38
2018 Internal audit 0 100 12
2018 Policy 6 94 194
2018 Project management 4 96 123
2018 Other services to the public 10 90 67
2018 None of the above 7 93 129

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 36 64 16
2018 Administration and operations 39 61 16
2018 Policy 44 56 13

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2018 Administration and operations 0 100 16
2018 Policy 0 100 13
2018 None of the above 0 100 10

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 0 100 16
2018 Administration and operations 0 100 16
2018 Policy 0 100 13
2018 None of the above 0 100 10

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2018 Administration and operations 0 100 16

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 0 100 16
2018 Policy 0 100 13
2018 None of the above 0 100 10

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 41 59 16

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 30 70 16
2018 Administration and operations 35 65 15

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2018 Administration and operations 0 100 15
2018 Policy 0 100 13
2018 None of the above 0 100 10

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 53 47 16

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 16
2018 Administration and operations 0 100 15
2018 Policy 0 100 13
2018 None of the above 0 100 10

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 0 100 16
2018 Administration and operations 0 100 15
2018 Policy 0 100 13
2018 None of the above 0 100 10

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 0 100 16
2018 Administration and operations 0 100 15
2018 Policy 0 100 13

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 0 100 16
2018 Administration and operations 0 100 15
2018 Policy 0 100 13
2018 None of the above 0 100 10

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 30 70 16
2018 Policy 45 55 13

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 0 100 16

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2018 Administration and operations 0 100 16
2018 None of the above 0 100 10

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 0 100 16
2018 None of the above 0 100 10

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2018 None of the above 0 100 10

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 52 48 16
2018 Administration and operations 50 50 16

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 5 95 277
2019 Data sciences 0 100 17
2019 Policy 9 91 183
2019 Project management 7 93 103
2019 None of the above 7 93 89

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 28 18 6 0 21 12 63 10 38
2019 Communications or public affairs 20 11 11 1 0 44 13 72 3 80
2019 Security 9 26 34 0 18 13 0 40 21 11
2019 Science and technology 5 14 24 0 4 43 9 41 9 20
2019 Administration and operations 17 19 16 2 2 32 12 64 8 278
2019 Human resources 26 22 14 0 3 24 11 74 4 66
2019 Financial management 27 15 19 0 0 36 4 69 0 53
2019 Real property 20 10 24 8 0 32 8 49 13 11
2019 Information management 27 13 18 4 0 38 0 64 7 21
2019 Information technology 24 12 32 0 3 25 4 51 4 39
2019 Internal audit 47 8 0 7 8 31 0 79 21 13
2019 Evaluation 16 9 0 0 17 34 24 59 41 11
2019 Data sciences 23 23 5 0 0 33 16 90 0 17
2019 Policy 15 16 21 5 3 36 5 52 13 183
2019 Project management 12 15 22 2 3 37 9 51 8 104
2019 Other services to the public 16 9 27 6 5 34 4 39 18 56
2019 None of the above 23 9 21 1 5 33 8 55 9 88
2018 Client contact centre 20 23 12 0 3 36 6 75 5 31
2018 Communications or public affairs 18 16 17 2 0 41 5 65 4 94
2018 Science and technology 14 5 24 0 0 57 0 45 0 20
2018 Administration and operations 19 17 17 5 1 36 5 61 9 258
2018 Human resources 21 18 5 0 0 46 9 89 0 73
2018 Financial management 13 23 16 0 0 42 5 70 0 62
2018 Information management 16 32 0 7 0 38 7 88 12 14
2018 Information technology 16 19 10 5 3 34 14 66 15 38
2018 Internal audit 21 19 0 0 0 59 0 100 0 12
2018 Evaluation 8 22 18 0 0 39 13 62 0 21
2018 Data sciences 9 9 14 8 0 47 14 45 21 22
2018 Policy 14 9 14 4 3 48 8 53 15 191
2018 Project management 19 15 21 3 2 36 4 57 8 121
2018 Other services to the public 14 14 26 5 6 34 1 42 17 67
2018 None of the above 12 16 21 4 3 33 9 49 13 130
2017 Client contact centre 16 27 24 0 3 24 6 62 5 57
2017 Communications or public affairs 11 13 18 1 0 48 9 55 2 90
2017 Security 0 22 39 0 7 25 7 33 10 14
2017 Science and technology 12 12 12 0 0 61 4 66 0 24
2017 Administration and operations 11 19 16 3 1 42 8 60 7 274
2017 Human resources 25 21 16 1 0 28 8 73 2 68
2017 Financial management 12 22 19 0 2 39 7 63 3 59
2017 Procurement 30 10 20 0 0 41 0 67 0 10
2017 Information management 24 18 18 7 0 33 0 62 11 24
2017 Information technology 24 23 20 2 0 23 7 68 3 55
2017 Internal audit 6 30 6 0 6 34 18 75 12 15
2017 Evaluation 8 8 8 0 0 51 25 68 0 11
2017 Data sciences 29 9 27 0 9 27 0 51 12 10
2017 Policy 17 11 12 5 4 43 7 58 17 160
2017 Project management 12 18 14 1 3 40 11 62 10 139
2017 Other services to the public 19 12 23 3 3 33 7 52 10 60
2017 None of the above 14 17 12 2 1 44 10 67 7 159
2014 Client contact centre 17 13 18 5 0 40 7 57 9 63
2014 Communications or public affairs 12 10 15 3 3 47 11 53 13 111
2014 Access to information and privacy 10 0 16 8 0 58 8 31 23 12
2014 Security 9 9 45 0 0 18 18 29 0 11
2014 Science and technology 8 15 20 0 0 57 0 53 0 25
2014 Administration and operations 12 16 21 2 1 38 9 54 5 358
2014 Human resources 20 22 13 0 0 31 14 76 0 73
2014 Financial management 13 12 19 1 1 44 9 53 6 76
2014 Information management 28 10 15 3 0 40 4 67 5 31
2014 Information technology 11 18 17 1 0 41 11 62 3 70
2014 Internal audit 0 14 43 0 0 29 14 25 0 14
2014 Evaluation 16 5 10 0 5 42 21 58 13 17
2014 Other services to the public 20 20 15 2 1 34 9 69 4 117
2014 None of the above 13 10 21 1 2 47 6 47 8 326

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 43 4 11 0 9 2 82 13 38
2019 Communications or public affairs 43 28 11 2 0 16 0 84 3 80
2019 Security 25 26 18 0 18 13 0 58 21 11
2019 Science and technology 29 24 19 4 4 19 0 65 11 20
2019 Administration and operations 36 36 15 2 2 8 2 79 4 278
2019 Human resources 52 33 10 0 1 2 1 88 1 67
2019 Financial management 52 26 13 0 0 9 0 86 0 53
2019 Real property 10 49 24 8 0 10 0 65 8 11
2019 Information management 39 35 14 4 0 8 0 80 5 21
2019 Information technology 41 30 21 0 0 7 0 77 0 39
2019 Internal audit 54 38 0 0 8 0 0 92 8 13
2019 Evaluation 53 24 0 8 8 8 0 83 17 12
2019 Data sciences 56 44 0 0 0 0 0 100 0 17
2019 Policy 39 32 13 5 3 7 1 77 9 181
2019 Project management 34 31 15 5 0 13 4 77 6 104
2019 Other services to the public 43 17 24 2 5 9 0 66 7 57
2019 None of the above 52 24 11 0 3 9 0 84 4 88
2018 Client contact centre 25 39 20 0 0 16 0 76 0 32
2018 Communications or public affairs 31 39 13 2 0 16 0 82 2 95
2018 Science and technology 44 20 24 0 0 13 0 73 0 20
2018 Administration and operations 37 35 13 4 0 11 1 81 5 256
2018 Human resources 42 32 8 0 1 17 0 89 1 73
2018 Financial management 30 45 17 0 0 8 0 81 0 62
2018 Information management 30 63 0 0 0 7 0 100 0 14
2018 Information technology 43 30 15 3 0 4 5 80 3 38
2018 Internal audit 36 34 8 0 0 22 0 90 0 12
2018 Evaluation 45 31 10 0 0 14 0 88 0 21
2018 Data sciences 21 31 13 8 0 18 9 71 11 22
2018 Policy 31 25 19 2 2 17 4 70 5 193
2018 Project management 39 32 14 5 0 10 0 79 5 123
2018 Other services to the public 35 31 18 5 0 12 0 74 6 67
2018 None of the above 25 38 16 4 4 10 3 72 10 129
2017 Client contact centre 26 48 15 2 2 6 3 81 4 57
2017 Communications or public affairs 30 29 16 0 0 20 4 79 0 91
2017 Security 20 43 15 7 7 7 0 68 16 13
2017 Science and technology 38 43 4 0 0 15 0 95 0 24
2017 Administration and operations 29 39 13 1 1 14 1 81 3 273
2017 Human resources 37 37 13 1 0 10 1 84 2 67
2017 Financial management 37 41 6 2 2 11 2 89 4 59
2017 Procurement 49 20 10 0 0 21 0 87 0 10
2017 Information management 37 28 14 4 0 17 0 78 4 24
2017 Information technology 33 43 9 2 2 11 0 85 4 55
2017 Internal audit 41 24 12 0 6 17 0 79 7 15
2017 Evaluation 16 25 8 0 0 51 0 83 0 11
2017 Data sciences 47 9 35 0 0 9 0 61 0 10
2017 Policy 32 33 15 3 4 13 0 75 9 159
2017 Project management 28 38 12 2 1 17 2 81 4 139
2017 Other services to the public 36 29 13 3 3 14 2 77 7 60
2017 None of the above 32 34 14 2 2 15 2 79 4 159
2014 Client contact centre 26 42 11 0 3 17 0 83 4 63
2014 Communications or public affairs 25 23 17 3 2 27 4 69 7 111
2014 Access to information and privacy 18 8 24 8 0 34 8 45 13 12
2014 Security 18 37 27 0 0 0 18 67 0 11
2014 Science and technology 28 36 15 0 0 21 0 81 0 25
2014 Administration and operations 28 36 15 3 0 16 2 77 4 357
2014 Human resources 36 33 11 2 0 12 7 84 2 73
2014 Financial management 31 36 12 3 1 18 0 81 5 77
2014 Information management 40 34 15 0 0 11 0 83 0 31
2014 Information technology 26 35 14 0 0 23 1 81 0 70
2014 Internal audit 0 64 21 0 0 7 7 75 0 14
2014 Evaluation 21 31 5 5 0 32 5 84 8 17
2014 Other services to the public 31 32 16 1 0 20 1 79 1 117
2014 None of the above 28 28 19 2 2 20 2 71 5 326
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 31 15 11 21 0 3 51 33 38
2019 Communications or public affairs 18 34 21 7 16 0 4 54 25 80
2019 Security 27 29 18 9 16 0 0 57 25 11
2019 Science and technology 10 27 30 15 18 0 0 37 32 20
2019 Administration and operations 20 28 24 13 15 0 1 48 28 278
2019 Human resources 19 39 21 10 9 0 3 59 19 67
2019 Financial management 26 23 29 9 11 0 2 51 20 53
2019 Real property 14 55 6 17 8 0 0 69 25 11
2019 Information management 15 39 27 7 12 0 0 54 19 21
2019 Information technology 37 14 32 8 7 3 0 52 16 39
2019 Internal audit 42 0 27 8 23 0 0 42 31 13
2019 Evaluation 22 24 15 0 39 0 0 46 39 12
2019 Data sciences 26 45 23 0 6 0 0 71 6 17
2019 Policy 25 30 24 8 13 0 0 55 21 183
2019 Project management 16 34 23 10 17 0 0 50 27 104
2019 Other services to the public 14 36 21 16 14 0 0 50 29 57
2019 None of the above 31 34 13 11 8 0 3 66 20 89
2018 Client contact centre 21 28 32 8 8 0 3 50 17 32
2018 Communications or public affairs 20 16 31 12 20 1 0 37 32 97
2018 Science and technology 14 29 15 23 19 0 0 43 42 20
2018 Administration and operations 19 26 23 15 15 0 2 46 31 257
2018 Human resources 30 21 21 14 8 0 6 54 23 73
2018 Financial management 18 23 27 13 16 0 3 42 30 62
2018 Information management 27 20 32 7 14 0 0 47 20 14
2018 Information technology 22 14 31 17 14 0 3 37 32 37
2018 Internal audit 22 15 7 26 30 0 0 37 55 12
2018 Evaluation 26 23 25 20 5 0 0 50 25 21
2018 Data sciences 14 22 35 14 12 0 4 37 27 22
2018 Policy 16 28 27 17 11 0 1 44 29 196
2018 Project management 15 31 20 16 17 0 2 47 33 123
2018 Other services to the public 29 26 20 11 15 0 0 54 26 67
2018 None of the above 22 26 22 10 16 1 3 51 26 130
2017 Client contact centre 20 21 19 17 22 0 0 42 39 56
2017 Communications or public affairs 27 20 23 12 17 0 1 48 29 91
2017 Security 20 21 19 26 14 0 0 41 39 14
2017 Science and technology 20 32 8 14 18 0 9 57 35 24
2017 Administration and operations 16 20 18 18 25 0 4 37 44 273
2017 Human resources 26 24 18 10 18 0 4 52 29 67
2017 Financial management 24 21 19 25 9 0 2 46 35 59
2017 Procurement 20 20 0 51 0 0 10 44 56 10
2017 Information management 37 10 18 15 21 0 0 47 36 24
2017 Information technology 27 12 20 20 17 4 0 41 39 56
2017 Internal audit 24 35 11 6 24 0 0 59 29 15
2017 Evaluation 25 25 17 16 16 0 0 51 32 11
2017 Data sciences 47 9 9 9 19 0 8 61 30 10
2017 Policy 18 18 28 12 22 1 1 37 35 160
2017 Project management 17 18 29 16 18 0 3 36 35 138
2017 Other services to the public 22 21 19 11 27 0 0 43 38 60
2017 None of the above 20 22 23 15 19 1 1 42 35 159

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 30 21 8 9 0 0 62 17 38
2019 Communications or public affairs 13 25 40 14 9 0 0 38 22 80
2019 Security 22 7 27 44 0 0 0 29 44 11
2019 Science and technology 5 28 23 33 10 0 0 33 43 20
2019 Administration and operations 16 31 29 14 10 0 0 48 24 277
2019 Human resources 19 30 28 16 7 0 0 49 24 67
2019 Financial management 30 27 23 14 5 0 0 57 20 52
2019 Real property 0 39 33 17 10 0 0 39 27 11
2019 Information management 25 51 16 4 4 0 0 76 8 21
2019 Information technology 9 45 30 11 5 0 0 54 16 39
2019 Internal audit 32 45 15 0 8 0 0 77 8 13
2019 Evaluation 8 30 16 32 15 0 0 38 47 12
2019 Data sciences 33 23 22 11 11 0 0 55 23 17
2019 Policy 22 25 27 14 12 0 0 47 25 184
2019 Project management 16 24 27 18 15 0 0 39 34 104
2019 Other services to the public 12 33 31 14 10 0 0 45 24 57
2019 None of the above 22 34 23 15 4 0 2 57 19 89
2018 Client contact centre 23 28 29 8 12 0 0 51 20 32
2018 Communications or public affairs 14 23 31 20 11 1 0 37 32 97
2018 Science and technology 25 15 45 5 10 0 0 40 15 19
2018 Administration and operations 17 25 29 19 10 0 0 42 30 256
2018 Human resources 24 27 28 15 2 1 2 53 18 73
2018 Financial management 17 33 25 20 5 0 0 50 25 62
2018 Information management 7 32 34 0 27 0 0 39 27 14
2018 Information technology 19 20 42 16 3 0 0 39 19 38
2018 Internal audit 7 37 22 14 19 0 0 45 33 12
2018 Evaluation 10 18 39 10 23 0 0 27 33 21
2018 Data sciences 9 17 39 17 17 0 0 26 34 22
2018 Policy 12 30 32 17 9 0 0 43 26 195
2018 Project management 18 19 32 21 9 1 0 37 30 123
2018 Other services to the public 12 34 29 14 11 0 0 46 25 67
2018 None of the above 14 22 34 15 14 1 0 36 30 129
2017 Client contact centre 17 31 25 11 16 0 0 48 27 57
2017 Communications or public affairs 7 28 31 29 5 0 0 35 34 91
2017 Security 25 32 29 7 7 0 0 57 14 14
2017 Science and technology 17 21 30 8 15 0 9 42 25 24
2017 Administration and operations 16 25 31 17 10 0 1 42 28 274
2017 Human resources 19 16 43 9 11 0 1 36 20 68
2017 Financial management 17 33 31 8 12 0 0 49 20 59
2017 Procurement 0 10 49 20 21 0 0 10 41 10
2017 Information management 45 8 28 12 7 0 0 53 19 24
2017 Information technology 9 35 28 21 7 0 0 44 28 56
2017 Internal audit 37 23 23 12 6 0 0 60 17 15
2017 Evaluation 42 25 17 0 16 0 0 67 16 11
2017 Data sciences 9 27 47 18 0 0 0 35 18 10
2017 Policy 14 29 29 12 14 0 1 44 26 160
2017 Project management 9 28 27 19 15 1 0 38 34 138
2017 Other services to the public 11 27 35 15 11 0 0 39 26 60
2017 None of the above 22 27 21 17 13 0 0 49 30 159

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 26 19 12 4 0 0 64 17 38
2019 Communications or public affairs 9 28 39 18 6 0 1 37 24 79
2019 Security 14 18 48 20 0 0 0 32 20 10
2019 Science and technology 10 42 9 35 4 0 0 52 40 20
2019 Administration and operations 17 37 25 13 9 0 0 53 22 274
2019 Human resources 29 36 26 7 3 0 0 64 10 67
2019 Financial management 33 31 22 7 7 0 0 64 14 53
2019 Real property 14 32 27 10 17 0 0 45 27 11
2019 Information management 38 32 11 19 0 0 0 70 19 21
2019 Information technology 24 36 27 7 5 0 0 60 13 39
2019 Internal audit 32 37 15 0 15 0 0 69 15 13
2019 Evaluation 22 8 39 8 23 0 0 30 31 12
2019 Data sciences 27 34 22 11 6 0 0 61 17 17
2019 Policy 24 26 23 17 9 0 0 50 26 182
2019 Project management 22 24 29 13 13 0 0 46 26 103
2019 Other services to the public 26 31 24 10 8 0 0 57 19 57
2019 None of the above 31 32 26 4 5 0 2 64 9 89
2018 Client contact centre 24 37 20 14 6 0 0 61 20 32
2018 Communications or public affairs 12 32 23 22 11 1 0 44 33 97
2018 Science and technology 24 41 24 10 0 0 0 66 10 20
2018 Administration and operations 20 28 26 17 8 0 1 48 25 255
2018 Human resources 35 28 20 9 4 0 4 66 13 73
2018 Financial management 11 36 32 8 9 0 3 49 17 63
2018 Information management 24 32 16 14 14 0 0 56 27 14
2018 Information technology 16 35 26 15 8 0 0 51 23 38
2018 Internal audit 7 45 29 7 12 0 0 52 19 12
2018 Evaluation 14 23 35 8 19 0 0 37 27 21
2018 Data sciences 14 49 12 17 9 0 0 62 26 22
2018 Policy 15 30 27 17 11 0 1 45 28 196
2018 Project management 22 30 22 15 10 0 1 52 26 122
2018 Other services to the public 21 28 28 18 5 0 0 49 23 67
2018 None of the above 16 30 31 15 6 2 1 47 21 129
2017 Client contact centre 13 37 25 16 6 0 3 51 23 56
2017 Communications or public affairs 9 30 31 21 6 0 2 40 28 91
2017 Security 46 39 9 7 0 0 0 84 7 14
2017 Science and technology 28 45 8 7 4 0 9 80 11 24
2017 Administration and operations 21 25 26 16 10 0 1 46 27 274
2017 Human resources 29 23 24 11 10 0 3 53 22 68
2017 Financial management 17 32 23 12 11 0 5 51 25 59
2017 Procurement 10 10 49 0 31 0 0 20 31 10
2017 Information management 36 27 22 11 4 0 0 62 15 24
2017 Information technology 13 38 23 16 7 3 0 52 24 55
2017 Internal audit 37 23 12 23 6 0 0 60 29 15
2017 Evaluation 50 25 8 0 8 0 8 82 9 11
2017 Data sciences 9 36 36 20 0 0 0 45 20 10
2017 Policy 20 20 27 19 14 0 1 40 33 159
2017 Project management 16 26 28 20 10 1 0 43 30 138
2017 Other services to the public 28 25 23 18 6 0 0 53 24 60
2017 None of the above 28 27 22 11 11 0 1 56 22 159

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 21 17 13 7 0 0 63 21 38
2019 Communications or public affairs 22 21 36 15 6 0 0 43 21 80
2019 Security 31 7 9 35 18 0 0 38 53 11
2019 Science and technology 10 10 36 30 14 0 0 20 43 19
2019 Administration and operations 21 28 26 14 9 0 2 50 24 277
2019 Human resources 28 25 27 11 8 0 1 53 19 67
2019 Financial management 30 29 15 19 7 0 0 59 26 52
2019 Real property 10 40 23 0 17 10 0 55 19 11
2019 Information management 21 39 14 18 8 0 0 60 26 21
2019 Information technology 16 16 40 12 15 0 0 32 28 39
2019 Internal audit 40 37 15 0 8 0 0 77 8 13
2019 Evaluation 14 16 39 8 23 0 0 30 31 12
2019 Data sciences 21 6 33 28 11 0 0 27 40 17
2019 Policy 23 25 25 12 15 0 0 48 27 183
2019 Project management 16 33 18 19 14 1 0 49 33 103
2019 Other services to the public 21 19 25 19 16 0 0 40 35 57
2019 None of the above 22 33 28 4 10 0 4 57 14 87
2018 Client contact centre 29 25 27 10 8 0 0 54 19 32
2018 Communications or public affairs 27 20 28 15 7 1 1 48 23 94
2018 Science and technology 5 37 23 15 15 5 0 45 31 20
2018 Administration and operations 21 27 24 15 11 0 1 49 27 258
2018 Human resources 29 25 23 11 9 1 2 56 21 73
2018 Financial management 23 24 22 22 7 0 2 48 30 63
2018 Information management 19 13 16 24 27 0 0 33 51 14
2018 Information technology 11 31 21 21 12 0 3 43 35 38
2018 Internal audit 15 37 15 15 19 0 0 51 34 12
2018 Evaluation 9 46 31 0 14 0 0 55 14 21
2018 Data sciences 8 26 18 27 22 0 0 34 48 22
2018 Policy 16 31 22 15 14 1 2 48 30 194
2018 Project management 19 27 28 16 8 1 2 47 25 122
2018 Other services to the public 17 36 24 18 5 0 0 52 24 67
2018 None of the above 18 16 31 21 11 2 1 35 32 130
2017 Client contact centre 11 35 22 15 13 2 2 48 29 56
2017 Communications or public affairs 11 31 27 19 8 0 3 44 29 91
2017 Security 32 27 16 7 14 0 5 62 22 14
2017 Science and technology 28 29 12 12 11 0 9 62 25 24
2017 Administration and operations 22 21 30 15 11 1 1 43 27 274
2017 Human resources 29 14 25 18 13 0 1 43 31 68
2017 Financial management 20 35 23 9 11 0 2 56 21 59
2017 Procurement 0 10 40 29 21 0 0 10 51 10
2017 Information management 32 17 18 16 18 0 0 49 33 24
2017 Information technology 17 25 27 20 8 0 3 44 29 56
2017 Internal audit 42 12 34 0 12 0 0 54 12 15
2017 Evaluation 42 8 17 17 16 0 0 50 33 11
2017 Data sciences 9 0 36 55 0 0 0 9 55 10
2017 Policy 15 24 26 21 12 0 2 40 34 160
2017 Project management 15 26 22 21 13 1 2 42 35 139
2017 Other services to the public 16 27 23 17 17 0 0 44 34 60
2017 None of the above 25 21 24 15 13 2 1 47 28 159

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 15 7 5 4 0 0 83 10 37
2019 Communications or public affairs 39 32 15 10 4 0 1 71 14 80
2019 Security 47 18 9 26 0 0 0 65 26 11
2019 Science and technology 38 37 9 10 5 0 0 76 15 20
2019 Administration and operations 47 27 12 4 4 1 6 79 8 277
2019 Human resources 58 18 10 7 1 0 6 81 9 67
2019 Financial management 52 24 10 6 2 0 6 81 9 53
2019 Real property 33 39 18 10 0 0 0 72 10 11
2019 Information management 47 38 0 7 0 0 8 92 8 21
2019 Information technology 62 24 3 8 0 0 3 89 8 39
2019 Internal audit 69 23 0 8 0 0 0 92 8 13
2019 Evaluation 53 16 16 0 7 0 8 75 8 12
2019 Data sciences 67 6 11 11 0 0 6 77 11 17
2019 Policy 40 30 17 5 7 0 2 71 12 183
2019 Project management 33 22 20 12 8 1 5 58 21 104
2019 Other services to the public 55 16 16 7 5 0 0 71 12 57
2019 None of the above 58 20 9 6 1 0 6 82 8 87
2018 Client contact centre 38 40 8 3 6 0 6 82 9 32
2018 Communications or public affairs 36 21 20 13 7 1 2 59 20 95
2018 Science and technology 57 24 5 15 0 0 0 80 15 20
2018 Administration and operations 46 23 13 7 6 0 5 73 14 254
2018 Human resources 58 17 14 2 2 0 6 80 5 73
2018 Financial management 51 29 5 8 0 0 6 85 9 63
2018 Information management 48 20 12 0 7 0 14 78 8 14
2018 Information technology 39 37 13 0 0 0 11 85 0 36
2018 Internal audit 22 49 7 14 7 0 0 71 21 12
2018 Evaluation 44 23 9 5 14 0 5 70 20 21
2018 Data sciences 52 14 26 0 4 0 5 69 4 22
2018 Policy 36 30 19 6 7 0 2 68 13 194
2018 Project management 37 29 13 12 6 1 3 68 18 122
2018 Other services to the public 41 27 11 13 5 0 3 70 19 67
2018 None of the above 38 27 18 8 4 2 4 69 12 130
2017 Client contact centre 46 26 14 6 2 0 6 77 8 57
2017 Communications or public affairs 31 33 23 9 2 0 2 65 11 91
2017 Security 47 39 14 0 0 0 0 86 0 14
2017 Science and technology 58 19 4 4 0 0 15 90 5 24
2017 Administration and operations 35 26 17 3 6 0 13 70 11 273
2017 Human resources 39 22 20 1 3 1 13 72 5 68
2017 Financial management 51 11 11 6 3 0 18 75 11 59
2017 Procurement 10 10 31 0 0 0 49 39 0 10
2017 Information management 65 9 11 7 0 0 7 80 8 24
2017 Information technology 44 26 15 7 1 2 5 75 9 56
2017 Internal audit 42 35 0 12 6 0 6 81 19 15
2017 Evaluation 50 34 8 0 0 0 8 91 0 11
2017 Data sciences 18 53 29 0 0 0 0 71 0 10
2017 Policy 37 25 17 9 8 1 3 65 18 160
2017 Project management 36 24 16 8 11 1 5 64 20 138
2017 Other services to the public 39 26 17 6 3 0 9 71 10 60
2017 None of the above 45 24 12 8 6 1 4 73 14 158

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 18 13 5 8 0 3 74 13 38
2019 Communications or public affairs 26 39 23 5 8 0 0 65 12 79
2019 Security 9 47 18 8 18 0 0 56 26 11
2019 Science and technology 16 41 19 9 15 0 0 57 24 19
2019 Administration and operations 31 32 20 8 8 0 1 64 16 277
2019 Human resources 43 30 16 4 6 0 1 74 10 67
2019 Financial management 48 30 11 5 4 0 2 79 9 52
2019 Real property 10 55 26 10 0 0 0 64 10 11
2019 Information management 42 37 10 7 4 0 0 78 11 21
2019 Information technology 52 36 8 1 2 0 0 89 3 39
2019 Internal audit 50 14 28 8 0 0 0 64 8 13
2019 Evaluation 9 43 41 0 8 0 0 51 8 11
2019 Data sciences 23 55 5 6 6 0 6 83 12 17
2019 Policy 28 27 22 16 8 0 0 55 24 183
2019 Project management 31 24 26 12 6 0 1 56 18 104
2019 Other services to the public 27 35 21 7 11 0 0 62 18 56
2019 None of the above 40 26 21 8 3 0 3 67 11 89
2018 Client contact centre 49 23 17 5 6 0 0 72 11 32
2018 Communications or public affairs 31 16 24 14 14 1 0 47 28 94
2018 Science and technology 29 32 25 10 5 0 0 61 14 20
2018 Administration and operations 28 26 23 13 8 0 1 55 21 255
2018 Human resources 48 18 16 8 6 0 5 69 15 73
2018 Financial management 33 27 21 8 10 0 2 61 18 63
2018 Information management 35 26 11 0 27 0 0 62 27 14
2018 Information technology 22 40 32 0 6 0 0 63 6 37
2018 Internal audit 37 15 7 0 41 0 0 52 41 12
2018 Evaluation 33 35 0 14 18 0 0 68 32 21
2018 Data sciences 25 41 14 17 5 0 0 65 21 22
2018 Policy 22 30 26 14 8 0 1 52 22 196
2018 Project management 26 30 23 12 8 0 1 56 21 123
2018 Other services to the public 39 23 19 4 12 0 2 63 17 67
2018 None of the above 24 33 23 9 10 1 0 58 19 129
2017 Client contact centre 31 34 21 6 5 0 2 67 12 57
2017 Communications or public affairs 23 33 30 8 6 0 0 56 14 90
2017 Security 59 20 14 0 7 0 0 79 7 14
2017 Science and technology 16 35 22 4 11 0 12 58 16 24
2017 Administration and operations 26 31 20 14 7 0 1 58 21 272
2017 Human resources 41 29 17 7 6 0 0 70 13 68
2017 Financial management 32 26 28 6 8 0 0 58 14 59
2017 Procurement 40 10 31 10 10 0 0 49 20 10
2017 Information management 40 35 15 4 6 0 0 75 9 24
2017 Information technology 39 23 22 15 2 0 0 61 17 56
2017 Internal audit 37 23 17 23 0 0 0 60 23 15
2017 Evaluation 34 16 8 25 16 0 0 50 41 11
2017 Data sciences 18 36 29 9 9 0 0 53 18 10
2017 Policy 23 29 21 15 11 0 1 53 26 160
2017 Project management 21 30 24 19 6 0 1 51 25 138
2017 Other services to the public 30 23 29 6 8 0 4 55 15 60
2017 None of the above 30 27 22 10 10 0 0 58 20 159

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 24 22 4 7 3 3 65 12 38
2019 Communications or public affairs 19 30 33 13 2 1 1 51 16 78
2019 Security 29 35 18 9 9 0 0 64 18 11
2019 Science and technology 5 39 20 18 18 0 0 44 36 20
2019 Administration and operations 27 43 19 5 4 0 2 71 9 277
2019 Human resources 47 31 16 3 1 0 1 80 4 67
2019 Financial management 50 35 5 4 6 0 0 85 10 53
2019 Real property 10 22 31 29 8 0 0 32 37 11
2019 Information management 43 31 12 10 4 0 0 74 14 21
2019 Information technology 20 48 24 8 0 0 0 68 8 39
2019 Internal audit 62 31 0 0 8 0 0 92 8 13
2019 Evaluation 30 39 8 16 8 0 0 68 24 12
2019 Data sciences 27 39 28 6 0 0 0 67 6 17
2019 Policy 25 34 26 12 4 0 0 58 16 184
2019 Project management 23 37 26 13 1 0 0 60 14 104
2019 Other services to the public 31 29 24 10 5 0 0 60 15 57
2019 None of the above 41 26 13 8 5 2 4 72 14 89
2018 Client contact centre 43 26 20 5 6 0 0 69 11 32
2018 Communications or public affairs 26 28 31 10 4 2 0 54 14 97
2018 Science and technology 20 48 20 10 0 3 0 70 10 20
2018 Administration and operations 28 32 24 12 2 1 1 61 14 258
2018 Human resources 40 38 14 5 1 3 0 80 7 73
2018 Financial management 36 34 22 7 2 0 0 70 9 63
2018 Information management 30 38 6 20 7 0 0 68 27 14
2018 Information technology 22 25 37 13 3 0 0 47 15 37
2018 Internal audit 22 49 7 14 8 0 0 71 22 12
2018 Evaluation 14 49 23 4 10 0 0 63 14 21
2018 Data sciences 21 49 17 13 0 0 0 71 13 22
2018 Policy 23 32 26 12 5 0 1 56 17 192
2018 Project management 22 43 19 6 9 1 0 66 15 123
2018 Other services to the public 14 43 31 9 1 0 1 58 11 67
2018 None of the above 29 36 14 11 6 0 4 67 18 130
2017 Client contact centre 24 37 17 11 5 0 5 65 17 56
2017 Communications or public affairs 26 39 21 9 1 1 2 67 11 91
2017 Security 72 7 14 0 7 0 0 79 7 14
2017 Science and technology 28 33 8 15 4 0 12 70 21 24
2017 Administration and operations 27 31 24 8 5 2 3 61 14 271
2017 Human resources 47 23 17 8 6 0 0 69 14 68
2017 Financial management 24 46 17 6 2 3 2 74 8 59
2017 Procurement 30 20 20 21 0 0 10 55 23 10
2017 Information management 54 15 14 17 0 0 0 69 17 24
2017 Information technology 23 42 20 12 2 2 0 66 14 56
2017 Internal audit 54 23 17 6 0 0 0 77 6 15
2017 Evaluation 42 34 8 8 8 0 0 75 16 11
2017 Data sciences 17 28 47 8 0 0 0 45 8 10
2017 Policy 24 26 25 16 9 0 1 50 25 160
2017 Project management 24 37 21 12 2 0 3 63 15 138
2017 Other services to the public 32 33 18 11 5 0 2 66 15 60
2017 None of the above 33 29 19 12 7 0 1 62 20 159

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 30 28 4 5 0 0 63 9 37
2019 Communications or public affairs 13 38 26 17 4 1 1 53 21 77
2019 Security 22 25 27 17 9 0 0 47 26 11
2019 Science and technology 33 30 13 13 10 0 0 64 23 20
2019 Administration and operations 20 37 23 13 5 0 1 58 18 277
2019 Human resources 36 34 19 8 3 0 0 70 11 67
2019 Financial management 38 37 16 9 0 0 0 75 9 53
2019 Real property 0 43 20 20 17 0 0 43 37 11
2019 Information management 47 25 14 10 4 0 0 72 15 21
2019 Information technology 12 45 26 11 5 0 0 57 17 39
2019 Internal audit 54 15 15 8 8 0 0 69 15 13
2019 Evaluation 16 53 16 8 8 0 0 68 16 12
2019 Data sciences 21 40 28 11 0 0 0 61 11 17
2019 Policy 20 32 29 15 5 0 0 52 19 184
2019 Project management 22 33 25 17 4 0 0 55 20 104
2019 Other services to the public 21 38 26 12 4 0 0 59 16 57
2019 None of the above 26 38 17 11 5 0 3 66 17 89
2018 Client contact centre 35 25 21 8 8 3 0 62 17 32
2018 Communications or public affairs 26 30 26 13 3 1 1 57 17 97
2018 Science and technology 44 27 5 15 5 5 0 74 21 20
2018 Administration and operations 19 34 30 11 4 1 1 54 15 257
2018 Human resources 42 27 20 7 0 0 4 72 8 73
2018 Financial management 21 35 36 3 2 0 2 58 5 63
2018 Information management 26 7 47 14 7 0 0 33 21 14
2018 Information technology 22 21 39 12 5 0 0 43 18 38
2018 Internal audit 30 37 14 12 8 0 0 67 19 12
2018 Evaluation 9 59 19 13 0 0 0 68 13 21
2018 Data sciences 18 43 27 13 0 0 0 61 13 22
2018 Policy 15 36 27 15 7 0 0 51 21 193
2018 Project management 17 44 23 9 7 1 0 61 16 123
2018 Other services to the public 17 42 29 13 0 0 0 59 13 67
2018 None of the above 14 39 28 10 5 0 3 55 16 130
2017 Client contact centre 26 31 23 15 2 2 2 59 17 57
2017 Communications or public affairs 22 36 26 14 2 0 0 58 16 91
2017 Security 47 26 14 14 0 0 0 72 14 14
2017 Science and technology 33 35 9 7 0 4 12 82 8 24
2017 Administration and operations 23 30 26 13 6 1 1 54 20 272
2017 Human resources 38 24 23 7 7 0 0 62 14 67
2017 Financial management 16 49 12 6 8 0 9 71 15 59
2017 Procurement 49 10 10 11 20 0 0 59 31 10
2017 Information management 32 33 16 19 0 0 0 65 19 24
2017 Information technology 14 35 36 10 4 2 0 50 14 56
2017 Internal audit 35 24 23 6 11 0 0 60 17 15
2017 Evaluation 59 17 16 0 8 0 0 76 8 11
2017 Data sciences 17 28 38 8 9 0 0 45 17 10
2017 Policy 17 29 22 17 14 0 1 46 31 160
2017 Project management 17 36 30 12 4 1 1 54 16 135
2017 Other services to the public 22 42 14 15 8 0 0 64 23 60
2017 None of the above 31 27 15 14 10 2 0 60 25 159

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 26 22 11 3 3 0 63 14 38
2019 Communications or public affairs 25 38 24 9 3 0 1 63 12 78
2019 Security 16 27 48 0 9 0 0 43 9 11
2019 Science and technology 34 53 9 0 4 0 0 87 4 20
2019 Administration and operations 32 35 19 8 5 0 1 68 13 276
2019 Human resources 44 25 19 6 6 0 0 69 12 67
2019 Financial management 56 14 20 8 2 0 0 70 10 53
2019 Real property 18 35 10 20 17 0 0 53 37 11
2019 Information management 53 25 12 10 0 0 0 78 10 21
2019 Information technology 14 37 18 18 12 0 0 52 30 39
2019 Internal audit 54 8 23 8 8 0 0 62 15 13
2019 Evaluation 39 22 16 24 0 0 0 61 24 12
2019 Data sciences 33 28 28 11 0 0 0 61 11 17
2019 Policy 19 30 28 12 10 0 1 50 22 184
2019 Project management 18 42 21 13 5 0 0 61 18 104
2019 Other services to the public 20 50 18 5 7 0 0 70 12 57
2019 None of the above 37 27 14 14 4 0 4 67 19 89
2018 Client contact centre 37 30 12 10 12 0 0 67 22 32
2018 Communications or public affairs 26 20 33 18 2 1 0 47 20 97
2018 Science and technology 34 23 14 19 10 0 0 57 29 20
2018 Administration and operations 26 36 21 13 2 0 1 63 15 258
2018 Human resources 42 27 16 5 4 2 4 74 9 73
2018 Financial management 22 38 25 13 2 0 0 60 15 62
2018 Information management 37 24 39 0 0 0 0 61 0 14
2018 Information technology 14 28 40 10 6 0 3 43 16 37
2018 Internal audit 22 30 41 0 8 0 0 52 8 12
2018 Evaluation 26 28 36 4 5 0 0 55 9 21
2018 Data sciences 25 35 23 13 5 0 0 60 17 22
2018 Policy 19 34 19 17 10 0 0 53 28 193
2018 Project management 27 34 22 5 9 2 1 63 14 122
2018 Other services to the public 22 37 27 11 1 0 1 60 12 67
2018 None of the above 26 36 16 15 5 0 2 64 20 130
2017 Client contact centre 24 23 34 12 2 0 5 50 14 57
2017 Communications or public affairs 21 26 36 11 4 0 2 47 15 91
2017 Security 50 21 16 14 0 0 0 71 14 14
2017 Science and technology 44 40 7 9 0 0 0 84 9 24
2017 Administration and operations 26 30 24 14 4 1 2 58 18 272
2017 Human resources 45 23 9 16 7 0 0 68 23 67
2017 Financial management 22 45 13 8 6 0 6 71 15 59
2017 Procurement 49 39 0 11 0 0 0 89 11 10
2017 Information management 54 11 17 12 6 0 0 65 18 24
2017 Information technology 17 37 30 7 7 2 0 55 14 56
2017 Internal audit 48 18 12 6 17 0 0 65 23 15
2017 Evaluation 42 25 16 17 0 0 0 67 17 11
2017 Data sciences 17 28 29 9 17 0 0 45 26 10
2017 Policy 18 26 21 19 14 0 2 45 33 160
2017 Project management 28 33 21 11 4 0 4 63 15 138
2017 Other services to the public 33 38 14 12 3 0 0 71 15 60
2017 None of the above 29 25 23 15 7 0 1 55 22 159

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 29 20 12 0 3 0 68 12 38
2019 Communications or public affairs 54 18 13 8 4 0 3 74 12 75
2019 Security 29 36 17 0 18 0 0 65 18 11
2019 Science and technology 34 28 14 10 14 0 0 62 24 20
2019 Administration and operations 47 29 12 7 4 0 1 77 11 277
2019 Human resources 62 16 9 7 4 0 1 79 11 67
2019 Financial management 60 24 5 5 4 0 2 86 8 53
2019 Real property 42 31 8 20 0 0 0 73 20 11
2019 Information management 52 30 18 0 0 0 0 82 0 21
2019 Information technology 46 33 14 5 2 0 0 79 7 39
2019 Internal audit 69 8 8 0 15 0 0 77 15 13
2019 Evaluation 53 24 8 8 8 0 0 76 16 12
2019 Data sciences 44 33 17 0 6 0 0 77 6 17
2019 Policy 50 24 14 8 5 0 0 74 12 184
2019 Project management 44 25 20 7 3 0 1 70 10 104
2019 Other services to the public 42 29 17 5 7 0 0 71 12 57
2019 None of the above 52 20 12 6 6 0 4 75 13 88

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 39 20 7 0 3 0 73 7 38
2019 Communications or public affairs 34 40 16 6 2 0 1 74 9 78
2019 Security 18 16 40 17 9 0 0 34 26 11
2019 Science and technology 19 35 41 4 0 0 0 54 4 20
2019 Administration and operations 32 36 16 12 3 0 1 69 15 277
2019 Human resources 36 35 20 4 6 0 0 70 10 65
2019 Financial management 51 24 16 5 0 0 2 78 6 53
2019 Real property 0 47 36 10 8 0 0 47 17 11
2019 Information management 43 33 17 8 0 0 0 76 8 21
2019 Information technology 25 47 16 5 3 0 3 75 8 39
2019 Internal audit 69 8 15 0 8 0 0 77 8 13
2019 Evaluation 42 24 26 9 0 0 0 66 9 11
2019 Data sciences 38 28 23 6 6 0 0 66 11 17
2019 Policy 34 26 27 7 6 0 0 60 13 182
2019 Project management 35 30 20 8 6 1 0 66 14 101
2019 Other services to the public 33 33 18 9 7 0 0 67 15 56
2019 None of the above 33 32 18 10 3 0 3 68 13 89
2018 Client contact centre 32 33 21 8 5 0 0 66 13 32
2018 Communications or public affairs 33 23 31 10 1 0 1 57 11 95
2018 Science and technology 20 44 19 5 10 3 0 65 15 20
2018 Administration and operations 26 33 24 13 2 0 1 60 16 258
2018 Human resources 36 36 15 8 2 0 2 74 10 72
2018 Financial management 22 30 31 12 0 0 5 55 12 63
2018 Information management 48 14 19 13 7 0 0 61 20 14
2018 Information technology 30 42 16 5 7 0 0 72 12 38
2018 Internal audit 22 41 21 7 8 0 0 64 15 12
2018 Evaluation 32 48 15 5 0 0 0 80 5 21
2018 Data sciences 25 27 27 12 8 0 0 52 21 22
2018 Policy 32 33 19 8 8 0 1 65 16 190
2018 Project management 32 30 21 8 7 2 0 63 16 122
2018 Other services to the public 29 31 26 9 2 0 3 62 10 65
2018 None of the above 27 28 21 15 6 0 4 57 21 130
2017 Client contact centre 25 44 16 12 0 0 3 71 13 57
2017 Communications or public affairs 31 39 26 1 0 0 3 72 1 91
2017 Security 47 46 0 7 0 0 0 93 7 14
2017 Science and technology 33 21 11 12 7 4 12 64 23 24
2017 Administration and operations 29 26 26 9 6 2 1 57 16 271
2017 Human resources 35 30 22 9 3 0 1 66 12 68
2017 Financial management 21 42 21 5 5 0 6 68 10 59
2017 Procurement 39 20 31 10 0 0 0 59 10 10
2017 Information management 45 18 25 4 7 0 0 64 11 24
2017 Information technology 29 41 19 9 2 0 0 70 11 56
2017 Internal audit 48 35 17 0 0 0 0 83 0 15
2017 Evaluation 51 32 16 0 0 0 0 84 0 11
2017 Data sciences 0 36 37 9 17 0 0 36 26 10
2017 Policy 35 27 17 10 11 0 1 62 21 160
2017 Project management 30 35 17 9 7 0 2 67 16 138
2017 Other services to the public 20 36 23 12 8 0 0 56 20 59
2017 None of the above 35 30 19 8 6 1 2 66 14 157

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 28 10 2 0 3 3 88 2 38
2019 Communications or public affairs 55 26 8 5 5 0 0 82 11 77
2019 Security 58 33 9 0 0 0 0 91 0 11
2019 Science and technology 55 26 5 10 4 0 0 81 14 20
2019 Administration and operations 64 21 9 3 1 0 1 86 4 273
2019 Human resources 72 18 8 0 0 0 1 92 0 67
2019 Financial management 65 26 5 4 0 0 0 91 4 53
2019 Real property 86 6 0 0 0 0 8 100 0 11
2019 Information management 65 21 10 4 0 0 0 86 4 21
2019 Information technology 59 32 5 3 2 0 0 90 4 39
2019 Internal audit 56 44 0 0 0 0 0 100 0 13
2019 Evaluation 47 38 16 0 0 0 0 84 0 12
2019 Data sciences 78 16 0 0 6 0 0 94 6 17
2019 Policy 57 20 13 6 3 0 1 78 9 183
2019 Project management 55 27 9 6 2 0 1 83 7 104
2019 Other services to the public 55 24 8 5 7 0 0 79 12 56
2019 None of the above 57 20 10 6 1 0 6 82 8 89
2018 Client contact centre 52 34 3 6 5 0 0 86 11 32
2018 Communications or public affairs 52 27 11 4 3 0 3 81 7 97
2018 Science and technology 58 20 18 0 5 0 0 77 5 20
2018 Administration and operations 52 28 11 5 1 0 2 82 6 257
2018 Human resources 67 15 9 3 0 1 5 88 3 71
2018 Financial management 49 28 17 2 0 0 4 80 2 62
2018 Information management 61 26 12 0 0 0 0 88 0 14
2018 Information technology 56 31 8 0 3 0 3 89 3 38
2018 Internal audit 52 15 22 0 0 0 12 76 0 12
2018 Evaluation 74 22 0 4 0 0 0 96 4 21
2018 Data sciences 43 35 13 0 5 0 5 82 5 22
2018 Policy 50 24 15 5 3 0 2 76 9 193
2018 Project management 49 29 14 5 2 1 0 79 7 123
2018 Other services to the public 54 22 10 8 6 0 0 76 14 67
2018 None of the above 53 25 12 3 3 0 4 82 6 129
2017 Client contact centre 59 17 14 6 0 0 3 79 7 57
2017 Communications or public affairs 59 25 14 1 1 0 0 84 2 91
2017 Security 72 14 7 7 0 0 0 86 7 14
2017 Science and technology 61 27 0 4 0 0 9 96 4 24
2017 Administration and operations 55 26 10 4 2 0 3 84 6 273
2017 Human resources 68 21 7 3 0 0 1 90 3 68
2017 Financial management 56 25 15 0 0 0 4 85 0 59
2017 Procurement 59 0 31 0 0 0 10 66 0 10
2017 Information management 75 10 15 0 0 0 0 85 0 24
2017 Information technology 62 23 5 2 4 2 3 89 6 56
2017 Internal audit 64 12 12 6 0 0 6 81 6 14
2017 Evaluation 39 31 30 0 0 0 0 70 0 10
2017 Data sciences 55 36 9 0 0 0 0 91 0 10
2017 Policy 52 29 10 5 2 0 1 82 7 160
2017 Project management 50 30 13 5 2 0 1 80 7 139
2017 Other services to the public 55 22 14 5 3 0 2 78 8 60
2017 None of the above 62 20 10 5 3 0 0 82 8 159

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 74 9 5 0 0 8 5 94 0 37
2019 Communications or public affairs 79 6 3 3 1 0 8 93 4 76
2019 Security 74 18 0 0 0 0 8 100 0 11
2019 Science and technology 91 9 0 0 0 0 0 100 0 20
2019 Administration and operations 75 13 3 1 1 0 7 95 2 276
2019 Human resources 80 6 0 0 0 0 14 100 0 67
2019 Financial management 84 7 2 2 0 2 4 96 2 52
2019 Real property 76 16 0 0 0 0 8 100 0 11
2019 Information management 75 0 17 0 4 0 4 78 4 21
2019 Information technology 77 8 3 0 2 0 11 95 2 39
2019 Internal audit 85 8 0 0 0 0 8 100 0 13
2019 Evaluation 76 16 8 0 0 0 0 92 0 12
2019 Data sciences 72 16 6 0 0 0 6 94 0 17
2019 Policy 79 9 4 1 3 1 4 92 4 184
2019 Project management 77 12 2 2 0 0 7 96 2 104
2019 Other services to the public 78 5 7 3 0 2 6 89 3 57
2019 None of the above 80 6 3 0 2 1 7 94 2 89
2018 Client contact centre 63 23 0 3 3 3 6 94 6 32
2018 Communications or public affairs 80 8 3 1 0 1 7 96 1 97
2018 Science and technology 92 5 0 0 0 3 0 100 0 20
2018 Administration and operations 72 15 5 2 1 0 5 92 3 257
2018 Human resources 75 9 7 0 3 0 7 90 3 73
2018 Financial management 59 16 12 0 0 0 13 86 0 62
2018 Information management 75 13 6 0 0 0 7 94 0 14
2018 Information technology 77 10 5 0 0 0 8 94 0 38
2018 Internal audit 67 8 14 0 0 0 12 84 0 12
2018 Evaluation 70 26 0 4 0 0 0 96 4 21
2018 Data sciences 59 36 0 0 0 0 5 100 0 22
2018 Policy 73 14 4 2 1 0 6 92 4 193
2018 Project management 74 14 5 2 1 1 5 93 2 123
2018 Other services to the public 76 11 3 1 0 0 8 95 1 67
2018 None of the above 75 9 6 0 2 0 7 91 2 129

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 15 9 3 0 5 0 88 3 37
2019 Communications or public affairs 89 3 4 0 1 0 2 95 1 78
2019 Security 48 21 10 0 21 0 0 69 21 10
2019 Science and technology 72 5 4 9 4 0 5 81 14 20
2019 Administration and operations 76 11 7 1 3 0 2 89 4 275
2019 Human resources 87 4 3 0 4 0 2 93 5 66
2019 Financial management 81 12 2 2 2 0 2 94 4 52
2019 Real property 58 42 0 0 0 0 0 100 0 11
2019 Information management 77 8 11 4 0 0 0 84 4 20
2019 Information technology 79 10 6 3 0 0 3 91 3 38
2019 Internal audit 92 0 0 0 8 0 0 92 8 13
2019 Evaluation 69 15 0 16 0 0 0 84 16 12
2019 Data sciences 84 6 0 0 5 0 6 95 5 17
2019 Policy 70 12 9 2 5 1 2 83 7 182
2019 Project management 69 12 11 3 2 1 3 84 5 103
2019 Other services to the public 69 12 4 5 9 2 0 82 14 56
2019 None of the above 73 11 2 5 5 1 3 88 10 89
2018 Client contact centre 72 14 3 3 3 3 3 91 5 32
2018 Communications or public affairs 79 7 4 1 2 1 6 93 3 96
2018 Science and technology 88 9 0 0 0 3 0 100 0 20
2018 Administration and operations 76 12 3 2 2 1 3 92 5 258
2018 Human resources 80 6 2 1 1 0 8 95 3 73
2018 Financial management 80 5 4 3 0 1 7 92 3 63
2018 Information management 54 26 12 7 0 0 0 81 7 14
2018 Information technology 79 5 8 0 0 3 5 91 0 38
2018 Internal audit 59 7 12 0 22 0 0 67 22 12
2018 Evaluation 83 5 4 4 4 0 0 88 8 21
2018 Data sciences 56 27 8 5 0 0 5 87 5 22
2018 Policy 70 10 6 4 4 2 4 85 9 192
2018 Project management 76 9 6 4 1 2 2 88 5 121
2018 Other services to the public 65 16 10 3 4 0 1 82 7 66
2018 None of the above 76 11 3 1 4 1 5 91 6 129
2017 Client contact centre 75 6 6 2 3 0 8 88 5 56
2017 Communications or public affairs 79 14 2 1 2 1 1 95 3 91
2017 Security 65 7 0 14 7 0 7 78 22 14
2017 Science and technology 80 0 4 0 0 0 16 95 0 24
2017 Administration and operations 73 12 6 1 1 1 6 91 3 274
2017 Human resources 82 6 4 3 0 0 5 93 3 68
2017 Financial management 79 9 3 0 3 0 6 94 3 59
2017 Procurement 90 0 0 0 0 0 10 100 0 10
2017 Information management 81 8 4 7 0 0 0 89 7 24
2017 Information technology 62 18 7 4 2 0 7 86 6 56
2017 Internal audit 77 6 0 0 17 0 0 83 17 15
2017 Evaluation 91 0 0 0 9 0 0 91 9 10
2017 Data sciences 82 18 0 0 0 0 0 100 0 10
2017 Policy 73 8 7 4 4 1 3 84 9 160
2017 Project management 73 13 4 3 4 0 3 88 8 137
2017 Other services to the public 85 5 6 0 3 0 2 91 3 60
2017 None of the above 82 7 3 2 3 1 3 92 5 159

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 28 3 0 2 0 2 94 2 38
2019 Communications or public affairs 59 21 18 0 1 0 1 80 1 78
2019 Security 45 36 0 0 18 0 0 82 18 11
2019 Science and technology 53 33 4 6 4 0 0 86 10 20
2019 Administration and operations 53 31 10 3 2 0 2 86 4 275
2019 Human resources 72 20 3 0 4 0 0 93 4 66
2019 Financial management 76 16 4 5 0 0 0 92 5 53
2019 Real property 56 16 10 10 0 0 8 79 11 11
2019 Information management 64 26 0 0 10 0 0 90 10 21
2019 Information technology 64 20 8 6 0 0 3 86 6 38
2019 Internal audit 77 15 8 0 0 0 0 92 0 13
2019 Evaluation 69 24 7 0 0 0 0 93 0 12
2019 Data sciences 67 11 11 6 0 0 6 83 6 17
2019 Policy 63 22 11 2 1 1 1 86 3 181
2019 Project management 44 33 13 5 3 0 2 79 8 103
2019 Other services to the public 54 31 7 5 4 0 0 85 8 55
2019 None of the above 59 22 7 5 3 0 3 84 8 89
2018 Client contact centre 55 28 12 5 0 0 0 83 5 32
2018 Communications or public affairs 61 29 4 2 1 0 2 92 3 94
2018 Science and technology 67 28 5 0 0 0 0 95 0 20
2018 Administration and operations 58 26 10 3 1 0 1 85 4 259
2018 Human resources 67 23 5 0 1 0 4 94 1 72
2018 Financial management 46 32 11 7 0 0 4 82 7 63
2018 Information management 37 56 7 0 0 0 0 93 0 14
2018 Information technology 49 28 13 7 0 3 0 79 7 38
2018 Internal audit 59 0 12 14 15 0 0 59 29 12
2018 Evaluation 51 40 0 9 0 0 0 91 9 21
2018 Data sciences 54 23 23 0 0 0 0 77 0 22
2018 Policy 63 21 8 4 3 0 1 85 7 195
2018 Project management 63 20 9 6 1 1 1 85 6 123
2018 Other services to the public 61 27 9 1 0 0 1 89 1 66
2018 None of the above 67 20 9 1 1 0 2 89 2 129
2017 Client contact centre 52 25 12 6 0 0 5 81 7 57
2017 Communications or public affairs 52 36 5 2 2 0 2 90 4 91
2017 Security 58 14 7 0 14 0 7 78 15 14
2017 Science and technology 50 25 4 4 0 0 17 90 5 23
2017 Administration and operations 56 25 10 4 1 0 3 84 6 273
2017 Human resources 61 24 7 3 0 0 5 89 3 68
2017 Financial management 68 20 9 0 1 0 2 89 1 59
2017 Procurement 70 20 10 0 0 0 0 90 0 10
2017 Information management 69 23 3 4 0 0 0 93 4 24
2017 Information technology 42 28 17 7 2 0 3 72 9 56
2017 Internal audit 77 12 0 6 5 0 0 89 11 15
2017 Evaluation 75 17 0 0 8 0 0 92 8 11
2017 Data sciences 54 27 20 0 0 0 0 80 0 10
2017 Policy 65 20 7 1 3 0 3 88 4 160
2017 Project management 55 28 14 1 0 0 2 85 1 139
2017 Other services to the public 63 25 6 0 3 0 3 91 3 60
2017 None of the above 60 25 9 3 1 0 2 87 5 159

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 68 19 3 9 0 0 2 89 9 38
2019 Communications or public affairs 61 21 11 1 4 0 1 83 5 77
2019 Security 45 27 9 0 18 0 0 73 18 11
2019 Science and technology 44 13 25 14 4 0 0 57 18 20
2019 Administration and operations 65 16 7 5 4 0 2 83 10 274
2019 Human resources 86 8 0 3 3 0 0 94 6 66
2019 Financial management 82 11 4 0 4 0 0 93 4 53
2019 Real property 36 26 19 0 19 0 0 62 19 10
2019 Information management 68 7 19 0 6 0 0 75 6 21
2019 Information technology 69 19 6 3 0 0 3 91 3 39
2019 Internal audit 77 8 0 8 8 0 0 85 15 13
2019 Evaluation 68 24 0 0 8 0 0 92 8 12
2019 Data sciences 55 23 11 6 0 0 6 82 6 17
2019 Policy 62 17 7 7 5 0 1 80 12 182
2019 Project management 52 25 12 6 4 1 2 78 10 101
2019 Other services to the public 56 28 5 8 2 0 0 84 10 56
2019 None of the above 67 14 9 3 4 0 3 83 8 87
2018 Client contact centre 72 12 3 6 5 0 3 86 11 32
2018 Communications or public affairs 57 16 14 8 2 1 2 76 10 95
2018 Science and technology 58 13 15 10 5 0 0 71 15 20
2018 Administration and operations 63 19 7 8 2 0 1 83 11 258
2018 Human resources 81 9 4 1 1 0 4 93 3 72
2018 Financial management 59 20 9 2 2 2 8 87 3 63
2018 Information management 60 19 7 7 7 0 0 80 14 14
2018 Information technology 58 12 21 8 0 0 0 70 8 38
2018 Internal audit 45 7 0 33 15 0 0 52 48 12
2018 Evaluation 55 23 4 9 9 0 0 78 18 21
2018 Data sciences 52 23 25 0 0 0 0 75 0 22
2018 Policy 57 18 9 8 7 0 1 75 15 194
2018 Project management 57 20 9 8 4 0 2 78 12 122
2018 Other services to the public 55 26 12 4 4 0 0 80 8 67
2018 None of the above 58 19 13 4 4 0 2 78 9 128
2017 Client contact centre 61 17 10 7 2 0 3 80 9 57
2017 Communications or public affairs 66 17 8 6 1 0 1 84 8 91
2017 Security 65 7 7 0 14 0 7 78 15 14
2017 Science and technology 56 20 4 4 4 0 12 87 9 24
2017 Administration and operations 58 17 11 6 3 1 5 80 9 271
2017 Human resources 63 13 7 9 3 0 5 80 12 67
2017 Financial management 71 16 6 2 1 0 4 90 3 59
2017 Procurement 70 20 10 0 0 0 0 90 0 10
2017 Information management 65 20 15 0 0 0 0 85 0 24
2017 Information technology 55 17 11 4 7 0 5 77 12 55
2017 Internal audit 65 11 6 6 12 0 0 77 17 15
2017 Evaluation 75 17 0 0 8 0 0 92 8 11
2017 Data sciences 44 36 0 20 0 0 0 80 20 10
2017 Policy 63 12 10 6 7 1 1 77 13 159
2017 Project management 52 25 10 6 5 0 2 79 11 139
2017 Other services to the public 65 21 5 3 5 0 2 88 8 60
2017 None of the above 61 21 9 2 5 0 2 84 7 158

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 67 7 3 2 0 0 21 94 3 37
2019 Communications or public affairs 54 14 4 5 1 0 23 87 8 78
2019 Security 48 18 10 0 0 0 24 87 0 10
2019 Science and technology 49 10 9 0 0 0 33 86 0 20
2019 Administration and operations 57 16 4 1 1 0 20 92 3 274
2019 Human resources 70 6 1 0 2 0 21 96 2 66
2019 Financial management 72 8 6 2 0 0 11 91 2 53
2019 Real property 47 17 8 0 0 0 27 89 0 11
2019 Information management 67 13 0 7 0 0 13 92 8 20
2019 Information technology 75 11 4 3 0 0 7 93 3 39
2019 Internal audit 77 8 8 8 0 0 0 85 8 13
2019 Evaluation 53 8 0 0 15 0 24 80 20 12
2019 Data sciences 55 17 16 0 0 0 11 82 0 17
2019 Policy 55 13 6 3 2 0 21 86 6 181
2019 Project management 51 17 4 1 1 0 27 92 3 102
2019 Other services to the public 57 15 5 0 4 0 20 89 4 55
2019 None of the above 53 12 5 2 1 0 26 88 5 89
2018 Client contact centre 61 14 3 5 0 0 17 90 6 32
2018 Communications or public affairs 58 15 5 0 1 0 21 93 1 96
2018 Science and technology 48 15 0 0 0 0 37 100 0 20
2018 Administration and operations 53 17 5 2 1 0 22 90 4 258
2018 Human resources 63 8 1 0 1 0 26 97 2 72
2018 Financial management 48 14 11 0 0 0 27 85 0 62
2018 Information management 51 14 7 0 0 0 28 90 0 13
2018 Information technology 59 18 3 7 0 0 13 89 8 38
2018 Internal audit 50 9 0 16 9 0 17 71 29 11
2018 Evaluation 55 10 0 0 0 5 29 100 0 20
2018 Data sciences 44 5 8 4 0 0 39 80 7 22
2018 Policy 56 9 5 2 1 0 28 90 3 192
2018 Project management 51 17 2 1 0 1 29 96 1 123
2018 Other services to the public 51 18 7 3 1 0 20 86 5 67
2018 None of the above 49 10 11 2 0 0 28 82 3 129
2017 Client contact centre 55 12 3 9 0 0 21 85 11 57
2017 Communications or public affairs 57 12 2 4 1 0 23 90 7 91
2017 Security 66 20 0 0 0 0 14 100 0 14
2017 Science and technology 52 4 4 4 0 0 36 88 6 24
2017 Administration and operations 51 13 4 1 0 1 30 92 3 270
2017 Human resources 53 11 3 3 1 0 28 90 6 68
2017 Financial management 55 17 5 0 1 0 22 92 2 59
2017 Procurement 71 10 10 0 0 0 10 89 0 10
2017 Information management 71 8 4 4 0 0 13 91 4 24
2017 Information technology 53 19 5 4 4 0 15 85 9 56
2017 Internal audit 72 23 0 0 0 0 6 100 0 15
2017 Evaluation 83 8 0 0 0 0 8 100 0 11
2017 Data sciences 36 27 9 0 0 0 28 87 0 10
2017 Policy 58 12 1 1 2 0 26 95 4 159
2017 Project management 53 13 5 1 1 1 27 92 2 139
2017 Other services to the public 57 12 8 2 0 0 21 88 2 60
2017 None of the above 60 13 3 2 1 0 22 93 3 158

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 72 17 2 0 0 0 9 98 0 38
2019 Communications or public affairs 74 13 6 1 1 0 4 91 3 77
2019 Security 72 18 0 0 0 0 10 100 0 10
2019 Science and technology 90 10 0 0 0 0 0 100 0 20
2019 Administration and operations 75 15 3 0 1 0 5 95 1 276
2019 Human resources 88 6 4 0 0 0 1 96 0 67
2019 Financial management 87 9 0 2 0 0 3 98 2 53
2019 Real property 66 26 0 0 0 0 8 100 0 11
2019 Information management 82 8 7 0 0 0 4 93 0 20
2019 Information technology 68 13 8 8 3 0 0 81 11 39
2019 Internal audit 92 8 0 0 0 0 0 100 0 13
2019 Evaluation 92 8 0 0 0 0 0 100 0 12
2019 Data sciences 84 6 5 0 0 0 6 95 0 17
2019 Policy 76 14 4 1 0 0 6 95 1 181
2019 Project management 63 22 9 0 0 0 6 90 0 102
2019 Other services to the public 66 23 7 0 0 0 3 93 0 56
2019 None of the above 73 14 8 0 0 0 4 91 0 87
2018 Client contact centre 81 9 5 3 0 0 3 92 3 32
2018 Communications or public affairs 73 14 5 1 1 0 6 93 2 95
2018 Science and technology 72 20 0 0 0 0 8 100 0 20
2018 Administration and operations 67 22 6 1 1 0 2 91 2 258
2018 Human resources 85 6 1 1 0 0 6 97 1 71
2018 Financial management 75 11 4 2 0 0 8 93 2 62
2018 Information management 74 0 14 7 0 0 6 78 7 14
2018 Information technology 66 12 8 5 3 0 5 83 9 38
2018 Internal audit 64 7 0 14 8 0 7 77 23 12
2018 Evaluation 96 4 0 0 0 0 0 100 0 21
2018 Data sciences 73 9 9 0 0 0 9 90 0 22
2018 Policy 79 12 4 1 0 0 3 94 2 192
2018 Project management 66 21 6 1 0 0 7 93 1 123
2018 Other services to the public 62 27 4 0 0 0 7 96 0 67
2018 None of the above 63 23 7 0 1 0 6 92 1 129
2017 Client contact centre 64 17 11 0 0 0 8 88 0 56
2017 Communications or public affairs 76 15 4 0 0 1 3 95 0 90
2017 Security 72 21 0 0 0 0 7 100 0 14
2017 Science and technology 72 15 0 0 0 0 12 100 0 24
2017 Administration and operations 64 19 4 2 0 1 9 93 2 273
2017 Human resources 73 11 6 1 0 0 9 92 2 68
2017 Financial management 69 14 6 2 0 0 10 91 2 59
2017 Procurement 90 0 0 0 0 10 0 100 0 10
2017 Information management 78 15 4 0 0 0 4 96 0 24
2017 Information technology 69 15 7 0 2 0 7 90 2 56
2017 Internal audit 83 11 0 0 0 0 6 100 0 15
2017 Evaluation 75 8 0 0 8 0 8 92 8 11
2017 Data sciences 71 9 0 0 0 20 0 100 0 10
2017 Policy 74 12 6 2 1 0 6 92 2 159
2017 Project management 67 20 5 1 0 0 8 94 1 137
2017 Other services to the public 46 32 20 0 0 0 2 79 0 60
2017 None of the above 68 17 6 1 1 0 8 92 2 156

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 72 17 2 6 0 2 0 92 6 38
2019 Communications or public affairs 80 13 4 1 1 0 1 93 3 78
2019 Security 82 9 0 0 9 0 0 91 9 11
2019 Science and technology 77 19 4 0 0 0 0 96 0 20
2019 Administration and operations 77 11 5 2 2 0 4 91 4 275
2019 Human resources 91 4 3 0 0 0 1 97 0 67
2019 Financial management 86 2 4 9 0 0 0 87 9 53
2019 Real property 62 23 0 6 0 0 8 93 7 11
2019 Information management 70 15 4 0 6 0 4 89 7 21
2019 Information technology 58 11 19 5 4 0 3 71 10 39
2019 Internal audit 85 0 8 0 8 0 0 85 8 13
2019 Evaluation 84 0 16 0 0 0 0 84 0 12
2019 Data sciences 77 17 0 0 6 0 0 94 6 17
2019 Policy 71 12 4 5 5 0 3 85 10 183
2019 Project management 72 8 6 4 3 1 7 86 8 103
2019 Other services to the public 70 18 2 2 9 0 0 88 11 56
2019 None of the above 71 5 7 4 9 0 4 79 13 88
2018 Client contact centre 66 15 11 3 5 0 0 81 8 31
2018 Communications or public affairs 81 14 2 1 0 0 2 97 1 96
2018 Science and technology 63 15 5 0 10 5 3 84 10 20
2018 Administration and operations 70 14 4 4 5 0 2 86 10 259
2018 Human resources 87 4 3 1 1 0 4 95 3 72
2018 Financial management 71 16 6 0 2 0 6 92 2 63
2018 Information management 80 14 0 7 0 0 0 93 7 14
2018 Information technology 54 22 13 3 3 0 5 80 6 38
2018 Internal audit 71 7 0 14 8 0 0 78 22 12
2018 Evaluation 82 14 0 0 4 0 0 96 4 21
2018 Data sciences 48 20 9 5 5 0 14 79 11 22
2018 Policy 76 12 4 2 2 0 4 91 5 195
2018 Project management 73 10 2 4 6 2 5 88 10 123
2018 Other services to the public 59 14 7 5 12 0 2 75 18 67
2018 None of the above 71 9 9 2 4 0 5 84 6 129
2017 Client contact centre 56 19 11 6 4 0 3 78 10 57
2017 Communications or public affairs 71 13 6 3 6 0 1 85 10 91
2017 Security 65 14 0 0 7 0 14 92 8 14
2017 Science and technology 73 8 4 9 4 0 4 83 13 24
2017 Administration and operations 61 17 9 4 2 1 6 84 7 273
2017 Human resources 91 4 0 1 1 0 1 97 3 68
2017 Financial management 69 10 13 5 0 2 2 82 5 59
2017 Procurement 90 10 0 0 0 0 0 100 0 10
2017 Information management 68 17 3 0 12 0 0 85 12 24
2017 Information technology 68 15 4 5 4 0 5 87 9 56
2017 Internal audit 77 17 6 0 0 0 0 94 0 15
2017 Evaluation 41 0 16 17 26 0 0 41 43 11
2017 Data sciences 45 27 0 0 20 0 8 79 21 10
2017 Policy 60 12 5 6 8 0 9 79 16 160
2017 Project management 63 17 7 6 3 0 5 83 10 139
2017 Other services to the public 73 12 2 3 4 0 6 90 8 60
2017 None of the above 66 12 9 4 3 0 6 83 7 159

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 16 24 0 0 0 0 76 0 38
2019 Communications or public affairs 49 25 19 1 5 0 0 75 6 78
2019 Security 42 40 18 0 0 0 0 82 0 11
2019 Science and technology 68 19 9 0 4 0 0 87 4 20
2019 Administration and operations 48 32 11 4 2 1 2 83 6 275
2019 Human resources 55 23 16 3 1 0 1 79 4 67
2019 Financial management 67 21 12 0 0 0 0 88 0 53
2019 Real property 56 34 10 0 0 0 0 90 0 11
2019 Information management 49 25 22 4 0 0 0 74 4 21
2019 Information technology 51 28 17 3 1 0 0 79 4 39
2019 Internal audit 50 42 8 0 0 0 0 92 0 13
2019 Evaluation 39 37 16 8 0 0 0 76 8 12
2019 Data sciences 56 21 17 0 6 0 0 77 6 17
2019 Policy 42 33 15 5 4 0 0 76 9 183
2019 Project management 47 28 18 6 0 0 2 76 6 103
2019 Other services to the public 46 40 9 4 2 0 0 86 5 56
2019 None of the above 59 16 14 2 6 0 4 78 8 89
2018 Client contact centre 51 19 13 12 3 0 3 72 14 32
2018 Communications or public affairs 48 32 12 3 1 1 2 83 4 95
2018 Science and technology 48 34 10 5 0 0 3 85 5 20
2018 Administration and operations 41 30 18 6 2 0 2 73 9 256
2018 Human resources 44 29 15 2 3 0 7 78 5 72
2018 Financial management 44 18 20 6 2 0 9 68 9 62
2018 Information management 56 18 12 14 0 0 0 74 14 14
2018 Information technology 32 31 23 8 3 0 3 65 11 38
2018 Internal audit 37 26 21 0 15 0 0 64 15 12
2018 Evaluation 52 25 13 5 5 0 0 77 10 21
2018 Data sciences 43 34 14 9 0 0 0 77 9 22
2018 Policy 45 27 16 7 4 0 0 72 11 195
2018 Project management 45 28 18 4 3 0 3 75 7 122
2018 Other services to the public 43 21 26 6 3 0 1 65 9 67
2018 None of the above 47 28 15 6 2 0 2 77 8 128
2017 Client contact centre 55 20 15 7 2 0 2 76 9 57
2017 Communications or public affairs 52 28 14 4 1 0 0 81 5 91
2017 Security 71 0 14 9 0 0 7 76 9 14
2017 Science and technology 42 31 4 3 12 0 9 80 16 24
2017 Administration and operations 47 26 19 4 0 1 2 76 5 273
2017 Human resources 55 24 11 4 3 0 3 81 7 67
2017 Financial management 50 21 21 2 1 0 4 75 3 58
2017 Procurement 51 30 0 10 10 0 0 80 20 10
2017 Information management 49 16 23 12 0 0 0 65 12 23
2017 Information technology 51 33 8 4 4 0 0 84 7 56
2017 Internal audit 77 0 12 0 11 0 0 77 11 15
2017 Evaluation 51 25 8 16 0 0 0 76 16 11
2017 Data sciences 27 36 28 9 0 0 0 63 9 10
2017 Policy 47 31 11 5 2 1 3 82 7 159
2017 Project management 46 33 15 4 1 0 1 80 5 138
2017 Other services to the public 50 29 11 5 2 0 5 82 6 60
2017 None of the above 51 26 12 3 5 0 3 80 8 157

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 37 24 14 0 0 0 62 14 38
2019 Communications or public affairs 9 41 34 11 4 0 1 51 15 79
2019 Security 31 18 24 9 18 0 0 49 27 11
2019 Science and technology 0 40 37 23 0 0 0 40 23 20
2019 Administration and operations 17 31 40 8 4 0 0 48 12 278
2019 Human resources 30 25 36 6 3 0 0 55 9 66
2019 Financial management 27 41 28 5 0 0 0 67 5 53
2019 Real property 0 32 58 0 10 0 0 32 10 11
2019 Information management 23 42 23 8 0 0 4 68 9 21
2019 Information technology 14 54 24 8 0 0 0 68 8 39
2019 Internal audit 54 23 15 0 8 0 0 77 8 13
2019 Evaluation 8 30 47 8 7 0 0 38 15 12
2019 Data sciences 33 23 39 6 0 0 0 55 6 17
2019 Policy 14 33 40 12 1 0 0 47 13 184
2019 Project management 14 31 37 15 4 0 0 45 18 104
2019 Other services to the public 16 37 33 8 5 0 0 53 14 56
2019 None of the above 24 34 36 4 2 0 0 58 6 89
2018 Client contact centre 29 37 12 20 3 0 0 65 22 32
2018 Communications or public affairs 15 29 36 15 6 0 0 44 21 96
2018 Science and technology 19 32 39 10 0 0 0 51 10 20
2018 Administration and operations 11 33 42 11 3 0 0 44 14 260
2018 Human resources 26 34 30 7 1 0 2 62 8 73
2018 Financial management 19 34 41 6 0 0 0 53 6 63
2018 Information management 7 48 32 7 7 0 0 55 14 14
2018 Information technology 8 51 21 19 0 0 0 60 19 38
2018 Internal audit 29 30 30 12 0 0 0 59 12 12
2018 Evaluation 8 41 29 9 13 0 0 49 23 21
2018 Data sciences 13 30 32 21 5 0 0 42 26 22
2018 Policy 9 30 44 15 3 0 0 38 18 194
2018 Project management 12 31 38 14 5 0 0 43 19 123
2018 Other services to the public 16 43 26 10 5 0 0 59 15 67
2018 None of the above 12 25 42 17 4 0 0 37 21 130
2017 Client contact centre 5 38 32 23 3 0 0 43 26 56
2017 Communications or public affairs 5 40 37 17 1 0 0 45 18 91
2017 Security 12 25 50 0 14 0 0 36 14 14
2017 Science and technology 9 37 33 13 8 0 0 46 21 24
2017 Administration and operations 9 33 43 11 3 0 0 42 15 274
2017 Human resources 18 25 41 11 4 0 0 43 15 68
2017 Financial management 14 43 31 8 5 0 0 56 12 59
2017 Procurement 10 20 30 29 11 0 0 30 41 10
2017 Information management 19 23 47 8 4 0 0 42 11 24
2017 Information technology 7 36 42 6 7 2 0 44 14 56
2017 Internal audit 24 29 35 0 12 0 0 53 12 15
2017 Evaluation 8 26 50 0 16 0 0 34 16 11
2017 Data sciences 9 18 27 47 0 0 0 26 47 10
2017 Policy 9 33 38 14 6 0 0 43 19 159
2017 Project management 5 32 41 16 5 0 1 37 21 139
2017 Other services to the public 5 35 48 11 2 0 0 40 12 60
2017 None of the above 17 27 34 12 9 1 1 44 21 159

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 0 10 34 34 22 0 0 56 10 38
2019 Communications or public affairs 7 17 43 26 5 0 1 32 24 80
2019 Security 25 17 27 9 22 0 0 31 42 11
2019 Science and technology 14 25 33 24 4 0 0 28 39 20
2019 Administration and operations 5 21 38 24 11 0 0 35 26 277
2019 Human resources 3 16 37 29 15 0 0 44 19 66
2019 Financial management 6 5 34 34 18 0 3 53 12 52
2019 Real property 17 18 27 37 0 0 0 37 36 11
2019 Information management 4 4 39 41 12 0 0 53 8 21
2019 Information technology 9 10 24 39 15 0 3 56 19 37
2019 Internal audit 8 0 28 28 36 0 0 64 8 13
2019 Evaluation 8 17 60 15 0 0 0 15 25 11
2019 Data sciences 0 17 45 23 15 0 0 38 17 17
2019 Policy 7 19 40 24 10 0 0 34 26 182
2019 Project management 6 25 36 24 9 0 0 33 31 101
2019 Other services to the public 7 22 41 23 7 0 0 30 29 56
2019 None of the above 3 21 36 21 18 0 0 39 24 87
2018 Client contact centre 8 20 37 13 21 0 0 34 28 32
2018 Communications or public affairs 9 22 34 25 11 0 0 36 31 96
2018 Science and technology 5 5 53 37 0 0 0 37 10 20
2018 Administration and operations 8 19 43 19 12 0 0 31 26 252
2018 Human resources 4 16 31 29 21 0 0 50 20 73
2018 Financial management 5 7 49 31 9 0 0 40 11 63
2018 Information management 7 19 24 33 17 0 0 50 26 14
2018 Information technology 5 11 32 36 16 0 0 52 16 38
2018 Internal audit 0 19 22 37 22 0 0 59 19 12
2018 Evaluation 14 18 40 23 5 0 0 27 32 21
2018 Data sciences 13 23 42 5 16 0 0 21 37 21
2018 Policy 6 25 39 23 8 0 0 30 31 194
2018 Project management 8 20 44 21 7 0 1 28 28 122
2018 Other services to the public 5 16 30 40 8 0 0 49 21 66
2018 None of the above 7 18 44 18 12 0 0 30 25 126
2017 Client contact centre 7 21 40 27 6 0 0 32 27 57
2017 Communications or public affairs 4 22 44 22 8 0 0 29 27 91
2017 Security 21 7 32 18 22 0 0 40 28 14
2017 Science and technology 7 21 26 37 9 0 0 46 28 24
2017 Administration and operations 6 17 45 22 10 0 1 32 23 273
2017 Human resources 3 16 41 14 25 0 1 40 19 68
2017 Financial management 2 14 39 36 10 0 0 46 16 58
2017 Procurement 10 41 30 10 10 0 0 20 51 10
2017 Information management 6 15 43 24 13 0 0 37 20 24
2017 Information technology 7 17 39 18 19 0 0 37 24 56
2017 Internal audit 0 17 42 12 29 0 0 41 17 15
2017 Evaluation 8 8 41 25 18 0 0 42 16 11
2017 Data sciences 0 18 56 8 18 0 0 26 18 10
2017 Policy 10 18 40 26 6 0 0 32 28 159
2017 Project management 8 21 37 29 4 1 0 34 29 139
2017 Other services to the public 8 19 41 25 8 0 0 32 27 60
2017 None of the above 8 23 30 20 17 0 2 38 32 159

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 41 7 6 0 3 0 86 7 38
2019 Communications or public affairs 50 39 9 2 0 0 0 89 2 80
2019 Security 42 58 0 0 0 0 0 100 0 11
2019 Science and technology 34 57 9 0 0 0 0 91 0 20
2019 Administration and operations 46 43 7 2 1 0 0 89 3 273
2019 Human resources 53 44 1 0 0 1 0 99 0 65
2019 Financial management 60 33 6 0 0 0 0 94 0 53
2019 Real property 33 57 10 0 0 0 0 90 0 11
2019 Information management 50 28 8 0 6 8 0 84 7 21
2019 Information technology 33 52 11 2 3 0 0 85 4 39
2019 Internal audit 54 31 15 0 0 0 0 85 0 13
2019 Evaluation 45 55 0 0 0 0 0 100 0 12
2019 Data sciences 60 34 6 0 0 0 0 94 0 17
2019 Policy 50 37 8 3 2 1 0 88 4 183
2019 Project management 33 45 15 7 1 0 0 77 8 101
2019 Other services to the public 42 41 8 7 2 0 0 83 8 57
2019 None of the above 56 30 5 6 0 3 0 88 6 89
2018 Client contact centre 47 39 9 6 0 0 0 85 6 32
2018 Communications or public affairs 44 47 3 5 0 1 0 92 5 95
2018 Science and technology 34 42 23 0 0 0 0 77 0 20
2018 Administration and operations 47 41 8 3 1 0 0 88 3 257
2018 Human resources 57 36 1 0 0 5 0 99 0 71
2018 Financial management 45 48 7 0 0 0 0 93 0 62
2018 Information management 49 37 14 0 0 0 0 86 0 14
2018 Information technology 54 35 8 3 0 0 0 89 3 38
2018 Internal audit 59 34 7 0 0 0 0 93 0 12
2018 Evaluation 59 32 5 4 0 0 0 91 4 21
2018 Data sciences 44 56 0 0 0 0 0 100 0 22
2018 Policy 44 41 6 5 1 3 0 88 6 193
2018 Project management 46 41 11 0 0 2 0 88 0 121
2018 Other services to the public 45 41 4 5 3 2 0 88 9 67
2018 None of the above 43 41 11 3 1 1 0 84 5 130
2017 Client contact centre 46 40 10 3 2 0 0 86 4 57
2017 Communications or public affairs 40 42 11 4 1 1 0 84 5 90
2017 Security 54 33 7 0 7 0 0 86 7 14
2017 Science and technology 43 43 8 3 0 0 4 89 3 24
2017 Administration and operations 37 49 5 4 1 3 0 89 6 273
2017 Human resources 53 41 4 0 0 2 0 95 0 68
2017 Financial management 37 38 12 8 2 3 0 77 10 59
2017 Procurement 59 20 10 0 0 11 0 89 0 10
2017 Information management 44 36 13 0 7 0 0 80 7 24
2017 Information technology 30 44 16 4 2 2 2 77 6 55
2017 Internal audit 30 59 0 6 0 6 0 94 6 15
2017 Evaluation 16 68 16 0 0 0 0 84 0 11
2017 Policy 41 43 11 2 2 1 0 84 5 159
2017 Project management 35 48 10 3 1 3 0 85 4 139
2017 Other services to the public 35 42 9 3 2 8 0 85 5 60
2017 None of the above 40 43 7 1 4 5 0 87 5 159

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 38 11 3 2 3 0 84 5 36
2019 Communications or public affairs 30 49 14 5 1 0 1 80 6 80
2019 Security 26 56 0 0 18 0 0 82 18 11
2019 Science and technology 16 40 15 24 5 0 0 56 29 19
2019 Administration and operations 34 44 13 6 3 0 1 78 9 277
2019 Human resources 54 33 7 1 3 0 1 89 4 67
2019 Financial management 55 38 5 2 0 0 0 94 2 53
2019 Real property 10 45 17 17 10 0 0 55 27 11
2019 Information management 43 35 12 4 6 0 0 78 10 21
2019 Information technology 26 45 16 4 8 0 0 71 12 39
2019 Internal audit 61 23 8 8 0 0 0 85 8 13
2019 Evaluation 22 47 7 8 8 8 0 75 17 12
2019 Data sciences 38 45 11 6 0 0 0 83 6 17
2019 Policy 33 39 13 12 3 1 0 73 15 184
2019 Project management 18 48 19 8 5 1 0 67 14 104
2019 Other services to the public 25 47 14 7 7 0 0 72 14 56
2019 None of the above 41 38 13 3 5 1 0 79 8 89
2018 Client contact centre 42 31 22 6 0 0 0 72 6 32
2018 Communications or public affairs 33 40 11 10 5 2 0 74 15 96
2018 Science and technology 39 42 9 10 0 0 0 81 10 20
2018 Administration and operations 35 42 14 6 3 0 0 77 9 259
2018 Human resources 51 36 9 4 0 1 0 87 4 73
2018 Financial management 37 47 11 2 2 2 0 86 3 63
2018 Information management 26 67 7 0 0 0 0 93 0 14
2018 Information technology 38 43 8 11 0 0 0 81 11 38
2018 Internal audit 44 22 26 7 0 0 0 66 7 12
2018 Evaluation 31 55 0 4 9 0 0 87 13 21
2018 Data sciences 35 35 8 9 8 5 0 73 18 22
2018 Policy 28 41 13 13 3 2 0 71 17 194
2018 Project management 40 35 14 7 2 2 0 76 10 122
2018 Other services to the public 30 41 21 5 1 1 0 72 7 67
2018 None of the above 34 37 14 8 5 1 0 72 14 130
2017 Client contact centre 24 48 17 10 2 0 0 72 11 57
2017 Communications or public affairs 19 51 13 14 1 2 0 72 15 91
2017 Security 43 30 0 7 21 0 0 72 28 14
2017 Science and technology 30 59 7 4 0 0 0 89 4 24
2017 Administration and operations 23 54 12 7 3 0 0 77 11 273
2017 Human resources 36 38 14 9 4 0 0 74 13 68
2017 Financial management 28 58 8 5 1 0 0 86 6 58
2017 Procurement 30 20 20 20 11 0 0 49 31 10
2017 Information management 40 33 16 12 0 0 0 72 12 24
2017 Information technology 14 46 28 5 2 5 0 63 8 56
2017 Internal audit 28 42 12 12 0 6 0 74 12 15
2017 Evaluation 16 33 8 8 16 18 0 60 30 11
2017 Data sciences 27 27 9 19 20 0 0 53 38 10
2017 Policy 20 41 14 15 7 2 0 63 23 160
2017 Project management 20 51 15 9 4 2 0 72 12 139
2017 Other services to the public 26 48 14 9 3 0 0 74 12 60
2017 None of the above 29 44 10 9 6 3 0 75 15 159
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 16 84 38
2019 Communications or public affairs 10 90 80
2019 Security 20 80 10
2019 Science and technology 22 78 20
2019 Administration and operations 11 89 278
2019 Human resources 15 85 67
2019 Financial management 10 90 53
2019 Real property 0 100 11
2019 Information management 20 80 20
2019 Information technology 20 80 38
2019 Internal audit 8 92 13
2019 Evaluation 16 84 12
2019 Data sciences 28 72 17
2019 Policy 19 81 183
2019 Project management 17 83 104
2019 Other services to the public 17 83 57
2019 None of the above 14 86 89
2017 Client contact centre 14 86 57
2017 Communications or public affairs 11 89 91
2017 Administration and operations 14 86 274
2017 Human resources 26 74 68
2017 Financial management 14 86 59
2017 Information technology 16 84 56
2017 Policy 11 89 158
2017 Project management 19 81 139
2017 Other services to the public 17 83 60
2017 None of the above 14 86 159
2014 Client contact centre 9 91 63
2014 Communications or public affairs 11 89 111
2014 Security 0 100 11
2014 Science and technology 0 100 25
2014 Administration and operations 14 86 357
2014 Human resources 14 86 73
2014 Financial management 10 90 77
2014 Information technology 13 87 70
2014 Other services to the public 13 87 117
2014 None of the above 14 86 325

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 82 18 31
2019 Human resources 100 0 11
2019 Policy 83 17 33
2019 Project management 94 6 18
2019 Other services to the public 80 20 10
2019 None of the above 86 14 12
2017 Communications or public affairs 80 20 10
2017 Administration and operations 83 17 39
2017 Human resources 100 0 18
2017 Policy 79 21 19
2017 Project management 89 11 27
2017 Other services to the public 73 27 11
2017 None of the above 92 8 23
2014 Communications or public affairs 73 27 12
2014 Administration and operations 86 14 51
2014 Human resources 91 9 11
2014 Information technology 89 11 10
2014 Other services to the public 81 19 15
2014 None of the above 79 21 43

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Administration and operations 62 28 6 4 0 0 0 90 4 24
2019 Human resources 81 9 10 0 0 0 0 90 0 11
2019 Policy 68 25 7 0 0 0 0 93 0 26
2019 Project management 52 42 6 0 0 0 0 94 0 17
2019 None of the above 57 25 0 10 8 0 0 82 18 10
2017 Administration and operations 39 44 11 0 3 3 0 85 3 31
2017 Human resources 67 33 0 0 0 0 0 100 0 18
2017 Policy 34 53 7 0 7 0 0 87 7 15
2017 Project management 54 42 4 0 0 0 0 96 0 24
2017 None of the above 55 22 9 9 5 0 0 78 14 21
2014 Administration and operations 55 31 0 9 0 2 2 91 9 44
2014 Human resources 58 29 13 0 0 0 0 87 0 10
2014 Other services to the public 73 17 10 0 0 0 0 90 0 12
2014 None of the above 45 43 3 6 3 0 0 88 9 34
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 34 22 14 13 0 0 17 83 38
2019 Communications or public affairs 30 27 18 12 14 0 0 30 70 79
2019 Security 31 26 9 16 18 0 0 31 69 11
2019 Science and technology 25 38 14 4 14 5 0 26 74 20
2019 Administration and operations 24 29 26 11 10 0 1 24 76 275
2019 Human resources 32 31 20 6 6 4 1 34 66 67
2019 Financial management 27 33 21 13 5 0 0 27 73 52
2019 Real property 21 36 10 17 16 0 0 21 79 11
2019 Information management 28 18 21 16 10 6 0 30 70 21
2019 Information technology 36 39 8 8 8 0 0 36 64 39
2019 Internal audit 15 35 14 28 8 0 0 15 85 13
2019 Evaluation 8 37 16 32 8 0 0 8 92 12
2019 Data sciences 28 33 6 6 6 21 0 36 64 17
2019 Policy 30 26 23 8 10 2 1 31 69 184
2019 Project management 23 27 23 8 15 3 1 24 76 102
2019 Other services to the public 17 38 22 11 12 0 0 17 83 57
2019 None of the above 28 36 18 5 10 3 0 29 71 89
2018 Client contact centre 27 27 25 12 6 0 3 28 72 32
2018 Communications or public affairs 18 27 21 13 17 3 1 19 81 96
2018 Science and technology 28 24 14 10 24 0 0 28 72 20
2018 Administration and operations 32 21 25 10 9 3 1 33 67 260
2018 Human resources 32 34 17 6 10 1 0 32 68 73
2018 Financial management 29 25 24 15 5 2 2 30 70 63
2018 Information management 47 12 20 20 0 0 0 47 53 14
2018 Information technology 36 34 13 11 5 0 0 36 64 38
2018 Internal audit 51 19 0 7 22 0 0 51 49 12
2018 Evaluation 26 27 24 14 5 4 0 27 73 21
2018 Data sciences 14 35 25 12 9 5 0 14 86 22
2018 Policy 23 28 24 12 10 3 0 24 76 195
2018 Project management 24 33 17 11 13 1 1 24 76 123
2018 Other services to the public 36 28 19 12 6 0 0 36 64 66
2018 None of the above 27 28 19 18 6 3 0 28 72 130
2017 Client contact centre 39 13 24 15 8 0 0 39 61 57
2017 Communications or public affairs 28 23 23 11 14 1 1 28 72 91
2017 Security 29 32 18 7 14 0 0 29 71 14
2017 Science and technology 35 4 25 13 15 8 0 39 61 24
2017 Administration and operations 27 21 21 12 15 3 1 28 72 274
2017 Human resources 36 24 17 7 7 6 3 40 60 68
2017 Financial management 39 23 16 12 9 0 0 39 61 59
2017 Procurement 59 29 0 11 0 0 0 59 41 10
2017 Information management 46 16 18 11 10 0 0 46 54 24
2017 Information technology 32 25 19 10 9 2 3 34 66 56
2017 Internal audit 42 23 0 18 11 0 6 45 55 15
2017 Evaluation 25 17 8 25 16 8 0 28 72 11
2017 Data sciences 55 0 18 9 18 0 0 55 45 10
2017 Policy 28 24 18 12 14 4 1 29 71 160
2017 Project management 22 27 23 12 13 2 1 23 77 138
2017 Other services to the public 29 23 18 8 19 3 0 30 70 60
2017 None of the above 25 24 23 8 14 4 2 26 74 159

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 68 32 32
2019 Communications or public affairs 57 43 56
2019 Science and technology 33 67 14
2019 Administration and operations 71 29 206
2019 Human resources 61 39 43
2019 Financial management 54 46 38
2019 Information management 47 53 14
2019 Information technology 28 72 25
2019 Internal audit 100 0 11
2019 Evaluation 83 17 11
2019 Policy 59 41 128
2019 Project management 60 40 74
2019 Other services to the public 52 48 47
2019 None of the above 66 34 64

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 39 61 32
2019 Communications or public affairs 36 64 55
2019 Science and technology 16 84 14
2019 Administration and operations 32 68 203
2019 Human resources 39 61 40
2019 Financial management 31 69 37
2019 Information management 41 59 14
2019 Information technology 62 38 25
2019 Internal audit 15 85 11
2019 Evaluation 24 76 11
2019 Policy 32 68 125
2019 Project management 39 61 73
2019 Other services to the public 40 60 45
2019 None of the above 42 58 63
2018 Client contact centre 38 62 22
2018 Communications or public affairs 34 66 76
2018 Science and technology 7 93 13
2018 Administration and operations 29 71 170
2018 Human resources 30 70 47
2018 Financial management 29 71 43
2018 Information technology 47 53 23
2018 Evaluation 26 74 15
2018 Data sciences 37 63 18
2018 Policy 33 67 141
2018 Project management 35 65 91
2018 Other services to the public 33 67 43
2018 None of the above 32 68 92

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 22 16 19 6 0 12 54 28 32
2019 Communications or public affairs 18 32 14 9 11 3 13 59 24 55
2019 Science and technology 22 6 19 19 26 8 0 30 49 14
2019 Administration and operations 19 29 17 16 13 2 4 51 30 202
2019 Human resources 43 27 17 0 7 0 7 75 8 42
2019 Financial management 29 31 12 12 8 0 8 65 22 36
2019 Information management 12 28 13 0 31 0 17 48 37 14
2019 Information technology 15 30 11 18 13 4 9 52 35 25
2019 Internal audit 23 20 10 47 0 0 0 43 47 10
2019 Evaluation 16 26 32 17 9 0 0 42 26 11
2019 Policy 13 36 21 18 7 1 4 51 26 127
2019 Project management 17 31 14 23 10 1 3 50 35 72
2019 Other services to the public 13 24 17 20 15 2 9 41 39 45
2019 None of the above 22 33 21 10 11 0 3 57 22 63
2018 Client contact centre 32 37 12 12 4 0 4 72 16 23
2018 Communications or public affairs 16 29 15 20 5 3 11 53 30 76
2018 Science and technology 14 46 7 20 14 0 0 60 33 14
2018 Administration and operations 16 28 24 11 12 1 7 49 26 168
2018 Human resources 35 28 17 6 0 0 16 74 7 48
2018 Financial management 24 14 20 20 7 2 12 45 32 44
2018 Information technology 38 4 28 0 4 0 25 57 6 24
2018 Evaluation 7 22 29 21 14 0 7 32 37 14
2018 Data sciences 11 27 41 6 15 0 0 38 20 18
2018 Policy 21 36 15 11 8 1 8 62 21 143
2018 Project management 20 28 21 16 10 1 4 50 27 90
2018 Other services to the public 20 28 21 18 9 0 4 51 28 43
2018 None of the above 24 28 13 11 13 1 10 59 27 92
2017 Client contact centre 29 32 21 8 5 0 5 64 14 34
2017 Communications or public affairs 15 26 16 20 16 2 6 45 38 63
2017 Security 9 25 20 10 17 0 20 43 33 10
2017 Science and technology 0 5 21 24 33 0 17 6 69 13
2017 Administration and operations 19 31 11 17 12 0 11 56 32 185
2017 Human resources 41 18 11 8 5 0 17 71 16 38
2017 Financial management 13 21 26 16 8 0 17 41 28 37
2017 Information management 14 14 18 40 0 0 15 33 47 13
2017 Information technology 12 15 28 23 8 3 11 31 35 36
2017 Policy 19 24 13 16 12 7 9 52 33 105
2017 Project management 16 26 15 17 14 0 12 47 35 103
2017 Other services to the public 15 24 16 19 11 10 4 46 35 39
2017 None of the above 23 28 9 17 15 2 7 55 35 112

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 16 26 22 22 0 6 25 47 32
2019 Communications or public affairs 5 22 16 9 35 3 9 32 51 55
2019 Science and technology 0 14 6 13 59 8 0 15 78 14
2019 Administration and operations 4 12 12 27 36 3 6 17 69 203
2019 Human resources 9 12 18 18 33 2 8 24 56 42
2019 Financial management 11 5 24 23 29 0 8 18 56 36
2019 Information management 6 6 22 34 26 0 6 13 64 14
2019 Information technology 7 21 11 20 32 4 4 31 57 25
2019 Internal audit 0 20 0 17 46 0 17 24 76 10
2019 Evaluation 9 9 24 26 33 0 0 17 59 11
2019 Policy 1 17 12 26 35 3 5 20 67 127
2019 Project management 8 17 13 17 37 1 7 28 58 72
2019 Other services to the public 2 9 15 35 30 0 9 12 71 45
2019 None of the above 14 10 27 17 29 0 3 25 47 63
2018 Client contact centre 17 9 15 28 24 0 7 28 56 23
2018 Communications or public affairs 3 10 10 30 39 1 6 14 75 76
2018 Science and technology 7 12 7 0 67 0 7 21 72 14
2018 Administration and operations 4 12 12 27 40 1 5 16 71 168
2018 Human resources 8 13 25 15 30 0 9 23 49 48
2018 Financial management 7 4 23 25 36 0 5 12 64 44
2018 Information technology 9 8 28 13 34 0 8 19 51 24
2018 Evaluation 0 0 22 37 35 0 6 0 77 14
2018 Data sciences 6 10 21 22 41 0 0 16 63 18
2018 Policy 1 13 14 27 34 3 7 16 68 144
2018 Project management 8 6 16 20 40 3 6 16 66 91
2018 Other services to the public 6 4 9 36 38 2 5 11 79 43
2018 None of the above 8 12 8 22 39 1 10 22 69 91
2017 Client contact centre 12 7 8 26 37 2 8 21 70 34
2017 Communications or public affairs 6 8 12 19 49 2 5 15 72 63
2017 Security 0 10 25 0 55 0 10 11 61 10
2017 Science and technology 0 9 16 12 55 0 9 9 74 13
2017 Administration and operations 4 8 7 19 53 3 6 13 79 186
2017 Human resources 5 8 16 15 36 0 20 16 64 38
2017 Financial management 0 0 10 24 54 0 12 0 88 37
2017 Information management 0 0 7 53 25 0 15 0 92 13
2017 Information technology 3 11 15 10 47 3 11 16 67 36
2017 Policy 2 3 9 20 53 4 9 6 84 104
2017 Project management 2 6 13 26 45 1 7 8 78 103
2017 Other services to the public 4 4 7 19 54 7 4 9 83 39
2017 None of the above 9 8 13 11 51 2 7 19 67 112

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 15 10 13 20 0 12 51 37 38
2019 Communications or public affairs 29 28 12 12 15 0 5 60 28 79
2019 Security 44 9 34 0 0 0 13 61 0 11
2019 Science and technology 49 13 4 16 13 0 4 65 30 20
2019 Administration and operations 30 20 19 12 12 0 7 54 26 274
2019 Human resources 45 19 9 16 7 0 4 67 24 66
2019 Financial management 39 14 15 13 15 0 4 55 29 52
2019 Real property 37 10 26 20 8 0 0 47 27 11
2019 Information management 53 17 3 19 4 0 4 73 24 21
2019 Information technology 33 16 20 17 9 0 6 52 27 38
2019 Internal audit 28 17 31 0 25 0 0 44 25 12
2019 Evaluation 30 0 16 16 23 0 16 35 46 12
2019 Data sciences 28 34 0 11 11 10 5 74 26 17
2019 Policy 34 17 17 13 13 0 7 54 28 183
2019 Project management 30 29 12 7 13 0 9 65 22 101
2019 Other services to the public 40 21 17 7 9 4 2 65 17 54
2019 None of the above 40 21 7 7 10 0 15 72 20 88
2018 Client contact centre 54 6 14 14 9 0 3 62 23 32
2018 Communications or public affairs 29 19 17 11 17 0 6 52 30 96
2018 Science and technology 38 10 10 0 18 0 25 64 23 20
2018 Administration and operations 32 18 15 15 13 1 6 54 29 259
2018 Human resources 37 10 17 17 9 3 9 53 28 73
2018 Financial management 28 21 16 15 14 0 7 52 31 63
2018 Information management 41 0 13 7 21 0 19 50 34 14
2018 Information technology 35 22 20 8 8 2 5 61 17 38
2018 Internal audit 36 0 15 7 30 0 12 41 42 12
2018 Evaluation 31 23 18 14 9 0 5 57 24 21
2018 Data sciences 40 13 9 22 9 5 3 57 34 22
2018 Policy 33 18 19 9 9 0 12 58 20 190
2018 Project management 35 17 16 8 14 2 9 58 24 122
2018 Other services to the public 39 15 20 14 5 1 6 58 21 67
2018 None of the above 37 17 17 6 12 2 10 60 20 129
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