2019 Public Service Employee Survey Results for Canadian Heritage by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 24 6 2 1 0 0 91 3 52
2019 Non-shift worker 47 43 3 7 1 0 0 89 7 1092
2017 Shift worker 45 50 3 1 1 0 0 95 2 61
2017 Non-shift worker 42 45 4 7 2 0 0 86 9 1215
2014 Shift worker 42 49 4 4 1 0 0 91 5 68
2014 Non-shift worker 35 50 5 8 2 0 0 84 10 1291
2011 Shift worker 57 30 7 5 1 0 0 87 6 110
2011 Non-shift worker 46 41 5 7 1 0 0 87 9 1277
2008 Shift worker 48 38 3 8 2 0 0 87 10 87
2008 Non-shift worker 53 39 2 5 1 0 0 91 6 1390

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 26 6 5 0 0 0 89 5 51
2019 Non-shift worker 61 28 4 6 2 0 0 88 7 1089
2017 Shift worker 52 37 5 5 1 0 0 88 6 61
2017 Non-shift worker 55 31 7 5 2 0 0 86 7 1215
2014 Shift worker 49 34 4 11 1 0 0 83 12 68
2014 Non-shift worker 52 30 6 9 3 0 0 82 12 1290
2011 Shift worker 45 25 8 16 6 0 0 70 22 110
2011 Non-shift worker 57 26 6 8 2 0 1 84 10 1276
2008 Shift worker 38 32 16 9 4 0 1 71 13 87
2008 Non-shift worker 57 27 5 8 2 0 0 85 10 1388

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 34 6 0 0 0 0 94 0 52
2019 Non-shift worker 52 34 6 7 1 0 0 86 8 1089
2017 Shift worker 59 32 7 2 0 0 0 91 2 61
2017 Non-shift worker 49 37 6 6 2 0 0 86 8 1214
2014 Shift worker 39 44 8 7 2 0 0 83 9 68
2014 Non-shift worker 44 39 7 7 3 0 0 83 9 1292
2011 Shift worker 54 35 4 3 4 0 0 89 6 110
2011 Non-shift worker 46 37 7 7 3 0 0 83 10 1275

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 37 9 11 0 0 2 80 11 51
2019 Non-shift worker 37 41 11 7 2 0 1 79 10 1088
2018 Shift worker 28 44 21 7 0 0 0 71 7 40
2018 Non-shift worker 32 46 10 9 2 0 0 78 11 1174
2017 Shift worker 36 45 9 8 1 0 0 81 10 61
2017 Non-shift worker 35 43 10 9 2 0 1 79 11 1215
2014 Shift worker 29 41 10 12 4 0 3 73 17 68
2014 Non-shift worker 31 41 13 10 3 0 1 73 13 1290
2011 Shift worker 33 30 17 14 5 0 2 64 18 110
2011 Non-shift worker 30 40 14 10 4 0 2 71 14 1273
2008 Shift worker 24 44 14 11 4 1 2 70 16 87
2008 Non-shift worker 35 41 11 8 3 0 1 77 11 1389

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 34 6 1 2 0 0 91 3 52
2019 Non-shift worker 52 36 7 4 1 0 0 88 5 1084
2017 Shift worker 54 33 7 6 0 0 0 87 6 61
2017 Non-shift worker 53 38 5 2 2 0 0 91 4 1211
2014 Shift worker 33 49 8 8 1 2 0 83 9 68
2014 Non-shift worker 49 39 7 4 1 0 0 88 5 1290

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 28 9 5 3 0 3 83 8 52
2019 Non-shift worker 53 33 6 5 2 0 1 87 7 1086
2018 Shift worker 48 27 12 6 3 0 3 78 9 40
2018 Non-shift worker 50 34 7 6 3 0 0 84 9 1174
2017 Shift worker 54 29 6 5 1 1 4 88 6 61
2017 Non-shift worker 47 35 7 7 4 0 1 82 10 1212
2014 Shift worker 40 36 15 5 3 1 0 77 8 68
2014 Non-shift worker 43 35 10 7 3 1 1 80 10 1293
2011 Shift worker 46 33 11 4 2 1 4 83 5 110
2011 Non-shift worker 44 35 11 5 3 0 1 80 8 1277

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 48 13 4 1 0 0 82 5 52
2019 Non-shift worker 41 41 9 6 3 0 0 83 8 1091
2018 Shift worker 42 38 10 7 2 0 0 80 9 39
2018 Non-shift worker 38 43 9 7 3 0 0 81 10 1164
2017 Shift worker 42 41 10 4 3 0 0 83 7 61
2017 Non-shift worker 36 46 8 7 3 0 0 82 10 1213
2014 Shift worker 33 37 15 10 5 0 0 70 15 68
2014 Non-shift worker 30 47 12 7 4 0 0 77 11 1293
2011 Shift worker 34 43 12 8 3 0 0 77 11 110
2011 Non-shift worker 34 41 12 7 5 0 0 75 13 1274
2008 Shift worker 40 34 16 9 1 0 0 74 10 87
2008 Non-shift worker 38 40 11 8 3 0 0 78 11 1380

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 36 15 3 0 0 0 82 3 52
2019 Non-shift worker 37 40 10 9 3 0 0 77 12 1089
2018 Shift worker 46 35 15 4 0 0 0 81 4 39
2018 Non-shift worker 36 38 13 9 4 0 0 74 13 1172
2017 Shift worker 49 27 14 9 1 0 0 76 10 61
2017 Non-shift worker 34 39 13 9 5 0 0 73 14 1212
2014 Shift worker 30 39 19 10 1 0 0 69 12 68
2014 Non-shift worker 31 38 15 11 5 0 0 69 16 1293
2011 Shift worker 34 40 15 5 5 1 1 75 10 110
2011 Non-shift worker 30 40 15 10 5 0 0 70 15 1277

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 39 12 2 6 0 0 80 7 52
2019 Non-shift worker 34 45 11 7 3 0 0 79 10 1084
2018 Shift worker 25 59 10 6 0 0 0 84 6 39
2018 Non-shift worker 34 41 12 9 4 0 0 75 13 1174
2017 Shift worker 40 44 9 5 2 0 0 84 7 61
2017 Non-shift worker 33 42 11 9 4 0 0 75 13 1212

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 47 3 6 0 0 0 91 6 52
2019 Non-shift worker 46 40 9 3 1 0 0 87 4 1084
2018 Shift worker 27 53 14 6 0 0 0 80 6 40
2018 Non-shift worker 47 41 7 3 1 0 0 88 4 1178
2017 Shift worker 43 44 5 2 2 4 0 90 5 61
2017 Non-shift worker 43 42 8 4 2 0 0 85 7 1212
2014 Shift worker 39 37 14 8 2 0 0 76 10 68
2014 Non-shift worker 38 44 10 5 2 0 0 83 7 1293
2011 Shift worker 35 41 15 4 3 1 1 78 7 110
2011 Non-shift worker 37 43 11 6 2 0 0 80 8 1279
2008 Shift worker 38 44 9 7 2 0 1 82 8 87
2008 Non-shift worker 45 40 9 5 2 0 0 85 7 1384

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 48 14 3 0 0 0 83 3 51
2019 Non-shift worker 39 39 12 7 3 0 0 78 10 1086
2018 Shift worker 37 43 14 7 0 0 0 79 7 40
2018 Non-shift worker 38 39 11 8 4 0 0 77 12 1176
2017 Shift worker 44 31 10 7 5 3 0 77 13 61
2017 Non-shift worker 35 40 11 7 5 0 0 76 13 1210

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 37 6 3 0 0 0 92 3 52
2019 Non-shift worker 53 35 7 4 1 0 0 88 5 1087
2018 Shift worker 40 44 8 9 0 0 0 83 9 40
2018 Non-shift worker 50 37 9 3 2 0 0 87 5 1164
2017 Shift worker 54 31 9 0 3 3 0 88 3 61
2017 Non-shift worker 52 34 9 3 1 0 0 86 4 1209
2014 Shift worker 53 34 9 2 1 0 0 87 4 68
2014 Non-shift worker 55 33 8 2 1 0 0 89 4 1292
2011 Shift worker 52 35 9 3 2 0 0 87 4 110
2011 Non-shift worker 52 34 10 3 1 0 0 87 4 1276

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 34 17 5 5 2 0 73 9 52
2019 Non-shift worker 35 40 13 8 3 0 0 76 11 1086
2018 Shift worker 27 53 9 10 0 0 0 80 10 40
2018 Non-shift worker 35 40 11 8 5 0 0 76 13 1171
2017 Shift worker 45 32 9 11 3 0 0 77 14 61
2017 Non-shift worker 34 41 11 9 4 0 1 76 13 1209
2014 Shift worker 21 35 30 7 4 0 2 57 12 68
2014 Non-shift worker 26 42 14 12 4 0 1 69 17 1293
2011 Shift worker 31 37 14 11 7 0 0 67 18 110
2011 Non-shift worker 31 42 12 10 5 0 0 73 15 1277

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 34 13 6 0 0 0 81 6 52
2019 Non-shift worker 41 37 12 7 3 0 0 78 10 1086
2018 Shift worker 43 41 4 12 0 0 0 84 12 39
2018 Non-shift worker 41 35 12 8 4 0 0 76 12 1172
2017 Shift worker 49 33 11 4 3 0 0 82 7 61
2017 Non-shift worker 40 38 10 7 4 0 0 78 11 1211
2014 Shift worker 29 47 12 8 4 0 0 76 12 68
2014 Non-shift worker 30 39 15 10 5 0 0 70 15 1291

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 40 19 3 0 0 0 78 3 52
2019 Non-shift worker 39 42 10 5 2 0 1 82 8 1075
2018 Shift worker 38 47 10 2 3 0 0 85 5 40
2018 Non-shift worker 36 39 14 7 4 0 0 76 11 1174
2017 Shift worker 46 39 6 6 2 1 0 86 8 60
2017 Non-shift worker 35 43 10 7 3 0 1 79 11 1210
2014 Shift worker 29 43 23 4 1 0 0 72 5 68
2014 Non-shift worker 33 40 16 8 2 0 0 74 10 1290
2011 Shift worker 40 39 10 5 3 3 1 81 8 109
2011 Non-shift worker 35 42 11 8 2 0 1 78 11 1276

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 48 7 1 0 0 0 91 1 52
2019 Non-shift worker 46 41 8 4 1 0 0 87 5 1093
2018 Shift worker 47 37 7 9 0 0 0 84 9 40
2018 Non-shift worker 44 41 9 4 2 0 0 85 7 1176
2017 Shift worker 51 32 8 4 3 3 0 85 7 61
2017 Non-shift worker 45 38 10 5 2 0 0 82 8 1209
2014 Shift worker 36 45 9 5 4 0 0 82 9 68
2014 Non-shift worker 38 42 12 5 2 0 0 80 7 1291
2011 Shift worker 41 41 12 4 2 0 0 81 6 110
2011 Non-shift worker 39 43 9 5 3 0 0 82 9 1276
2008 Shift worker 43 42 8 7 1 0 0 85 7 87
2008 Non-shift worker 44 39 8 6 3 0 0 83 9 1386

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 25 5 5 0 0 0 90 5 52
2019 Non-shift worker 39 34 17 7 3 0 0 73 10 1085
2018 Shift worker 53 27 16 4 0 0 0 80 4 40
2018 Non-shift worker 41 30 16 8 4 0 0 71 13 1181
2017 Shift worker 54 33 10 4 0 0 0 87 4 61
2017 Non-shift worker 37 37 14 6 5 0 0 75 11 1215
2014 Shift worker 54 27 16 1 1 0 1 82 3 68
2014 Non-shift worker 36 39 15 7 3 0 0 75 10 1293
2011 Shift worker 38 42 12 3 5 0 0 81 7 110
2011 Non-shift worker 32 37 18 9 4 0 1 69 13 1278
2008 Shift worker 25 50 13 5 6 1 0 76 11 85
2008 Non-shift worker 26 38 20 10 6 0 0 64 16 1387

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 15 31 15 24 0 6 42 25 52
2019 Non-shift worker 9 26 38 19 7 0 1 26 35 1093
2018 Shift worker 2 40 27 24 3 4 0 29 43 39
2018 Non-shift worker 8 25 40 20 6 1 1 26 34 1175
2017 Shift worker 5 17 33 23 16 3 3 41 24 60
2017 Non-shift worker 9 24 38 18 8 1 2 27 34 1209
2014 Shift worker 4 28 37 14 11 0 6 26 34 68
2014 Non-shift worker 7 28 40 15 7 0 2 22 37 1288
2011 Shift worker 10 38 32 12 5 1 2 18 49 110
2011 Non-shift worker 13 30 36 13 5 1 2 18 45 1276
2008 Shift worker 13 28 31 18 6 5 0 25 42 87
2008 Non-shift worker 10 33 36 15 4 1 1 20 43 1388

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 4 18 20 21 27 8 2 53 24 52
2019 Non-shift worker 5 13 29 33 15 3 2 50 19 1089
2018 Shift worker 6 14 29 31 13 6 2 47 21 40
2018 Non-shift worker 4 15 33 29 14 3 2 46 20 1169
2017 Shift worker 3 9 17 28 35 4 4 68 14 60
2017 Non-shift worker 5 13 27 28 18 5 4 50 20 1209
2014 Shift worker 5 14 25 23 22 4 6 50 21 68
2014 Non-shift worker 6 17 32 28 12 3 3 42 25 1287
2011 Shift worker 10 26 26 17 14 4 3 33 39 110
2011 Non-shift worker 11 23 35 16 9 3 3 27 36 1272
2008 Shift worker 9 17 32 18 13 9 3 34 29 86
2008 Non-shift worker 7 18 32 25 12 3 3 39 27 1387

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 15 26 17 15 20 5 3 37 44 52
2019 Non-shift worker 17 28 34 12 7 1 2 19 45 1092
2018 Shift worker 26 21 32 11 7 4 0 19 48 40
2018 Non-shift worker 15 28 32 15 6 2 2 22 45 1169
2017 Shift worker 17 22 26 22 7 2 5 30 42 60
2017 Non-shift worker 16 27 33 13 7 2 2 20 45 1211
2014 Shift worker 24 26 20 8 12 1 8 23 55 68
2014 Non-shift worker 25 29 28 9 5 1 2 14 56 1288
2011 Shift worker 26 33 27 5 5 2 3 10 62 110
2011 Non-shift worker 24 31 27 9 5 1 3 14 57 1277
2008 Shift worker 18 29 28 7 3 2 12 12 55 87
2008 Non-shift worker 18 30 32 11 5 2 2 17 50 1388

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 15 25 25 28 0 2 54 20 52
2019 Non-shift worker 8 21 36 22 9 1 1 32 31 1088
2018 Shift worker 7 13 37 23 18 0 2 42 21 40
2018 Non-shift worker 8 23 36 23 9 1 1 32 31 1167
2017 Shift worker 4 8 28 30 26 0 5 59 12 60
2017 Non-shift worker 10 21 36 20 10 1 2 31 32 1207
2014 Shift worker 6 20 29 22 14 1 8 39 29 68
2014 Non-shift worker 8 23 38 21 8 1 2 29 32 1288
2011 Shift worker 11 24 35 17 10 1 1 28 36 110
2011 Non-shift worker 13 23 36 17 6 1 3 25 38 1273
2008 Shift worker 10 29 39 14 4 1 3 19 41 87
2008 Non-shift worker 9 27 37 19 6 1 1 26 36 1390

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 9 21 29 25 2 5 57 20 52
2019 Non-shift worker 14 26 27 18 10 1 3 30 42 1089
2018 Shift worker 12 24 19 23 22 0 0 45 36 40
2018 Non-shift worker 15 25 29 18 10 2 2 28 42 1168
2017 Shift worker 10 13 18 33 17 3 7 55 25 61
2017 Non-shift worker 16 26 28 14 9 2 4 25 46 1207
2014 Shift worker 12 28 24 13 15 2 8 31 43 68
2014 Non-shift worker 19 31 28 12 7 1 2 20 52 1288
2011 Shift worker 15 28 19 23 14 1 1 38 43 110
2011 Non-shift worker 19 28 31 12 5 1 4 18 50 1276
2008 Shift worker 7 17 32 24 15 2 3 41 25 87
2008 Non-shift worker 10 22 33 21 9 1 4 31 33 1388

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 16 16 16 17 31 3 0 50 33 52
2019 Non-shift worker 7 19 30 26 14 1 2 42 27 1088
2018 Shift worker 16 20 16 23 17 6 2 44 39 40
2018 Non-shift worker 8 22 29 25 12 2 2 39 31 1170
2017 Shift worker 10 19 14 15 25 7 9 48 34 60
2017 Non-shift worker 8 20 27 23 14 3 4 41 30 1206
2014 Shift worker 10 16 34 17 11 6 7 32 30 67
2014 Non-shift worker 7 20 30 25 12 2 4 39 29 1290
2011 Shift worker 7 24 29 23 11 3 4 36 34 110
2011 Non-shift worker 12 23 32 19 7 2 4 28 38 1276
2008 Shift worker 12 35 21 13 8 5 6 24 53 87
2008 Non-shift worker 14 25 32 16 7 3 4 25 41 1387

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 15 24 16 31 0 3 48 27 52
2019 Non-shift worker 12 26 37 15 7 1 2 22 40 1088
2018 Shift worker 16 15 23 20 16 7 2 41 34 40
2018 Non-shift worker 13 24 37 15 8 3 1 23 39 1175
2017 Shift worker 9 19 25 19 15 7 7 39 32 60
2017 Non-shift worker 15 25 31 14 8 3 3 24 42 1209
2014 Shift worker 12 26 24 14 16 4 4 33 41 68
2014 Non-shift worker 16 26 35 13 6 1 2 19 44 1288

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 10 10 21 27 28 0 5 57 20 52
2019 Non-shift worker 8 20 36 23 11 1 1 35 28 1092
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 17 7 2 0 0 2 91 2 52
2019 Non-shift worker 73 18 4 4 1 0 1 92 5 1091
2017 Shift worker 67 24 4 5 0 0 0 91 5 61
2017 Non-shift worker 70 23 4 2 1 0 1 93 3 1212
2014 Shift worker 61 32 2 3 1 0 0 94 4 68
2014 Non-shift worker 71 21 3 3 1 0 0 93 4 1291
2011 Shift worker 60 27 7 4 2 0 1 88 6 110
2011 Non-shift worker 72 20 4 2 1 0 1 93 4 1278
2008 Shift worker 56 29 5 5 2 0 2 88 8 87
2008 Non-shift worker 73 17 4 4 2 0 1 91 6 1389

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 29 10 6 4 3 6 77 12 51
2019 Non-shift worker 35 31 13 7 4 5 5 73 13 1091
2018 Shift worker 30 50 6 2 0 9 4 91 2 39
2018 Non-shift worker 27 35 13 9 5 6 4 70 16 1178
2017 Shift worker 39 26 12 4 3 9 8 78 8 61
2017 Non-shift worker 30 32 13 7 6 6 5 70 16 1209
2014 Shift worker 29 35 16 8 6 0 7 68 15 68
2014 Non-shift worker 32 32 14 9 5 5 4 69 16 1291

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 20 3 4 0 0 0 92 4 52
2019 Non-shift worker 53 31 6 7 3 0 0 84 10 1086
2018 Shift worker 62 34 0 4 0 0 0 96 4 39
2018 Non-shift worker 51 33 6 6 4 0 0 84 10 1179
2017 Shift worker 62 25 11 2 0 0 0 87 2 61
2017 Non-shift worker 52 29 7 7 4 1 0 82 11 1210
2014 Shift worker 47 33 11 6 3 1 0 80 8 67
2014 Non-shift worker 50 30 10 6 3 1 0 81 9 1291

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 22 3 6 0 0 0 91 6 51
2019 Non-shift worker 59 29 5 5 1 0 0 88 7 1088
2018 Shift worker 76 20 2 2 0 0 0 96 2 38
2018 Non-shift worker 56 33 6 4 1 0 0 89 5 1176
2017 Shift worker 67 25 7 1 0 0 0 92 1 60
2017 Non-shift worker 50 36 7 5 3 0 0 86 7 1210
2014 Shift worker 52 31 10 4 3 0 0 83 7 68
2014 Non-shift worker 48 38 8 4 2 0 0 86 6 1292

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 22 11 3 0 0 0 86 3 52
2019 Non-shift worker 52 35 8 4 1 0 0 87 5 1090
2018 Shift worker 57 40 0 0 0 4 0 100 0 38
2018 Non-shift worker 47 40 7 4 1 1 0 88 5 1177
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 25 14 2 0 2 6 83 2 52
2019 Non-shift worker 53 28 10 4 2 1 2 84 6 1092

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 38 3 5 5 2 0 87 9 52
2019 Non-shift worker 45 33 11 8 2 0 1 79 10 1090
2018 Shift worker 53 33 10 4 0 0 0 86 4 40
2018 Non-shift worker 44 34 11 7 4 0 1 78 11 1176
2017 Shift worker 59 24 2 8 4 1 1 85 12 60
2017 Non-shift worker 42 37 10 7 2 1 0 80 10 1214
2014 Shift worker 40 37 9 7 1 0 5 82 8 68
2014 Non-shift worker 41 37 12 7 3 0 1 79 9 1291
2011 Shift worker 45 34 10 6 3 2 1 81 9 110
2011 Non-shift worker 39 36 12 8 4 1 0 76 12 1275
2008 Shift worker 35 34 12 10 8 1 1 70 18 87
2008 Non-shift worker 37 34 13 10 6 1 1 72 15 1389

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 32 14 5 0 0 0 81 5 51
2019 Non-shift worker 54 27 9 6 2 1 1 83 8 1089
2018 Shift worker 55 33 5 0 0 7 0 95 0 39
2018 Non-shift worker 52 30 8 4 3 2 1 84 7 1174
2017 Shift worker 58 32 4 3 3 0 1 90 6 60
2017 Non-shift worker 51 31 9 4 2 2 0 84 6 1212
2014 Shift worker 46 34 11 4 3 0 2 82 7 68
2014 Non-shift worker 47 32 13 3 2 2 1 82 5 1292
2011 Shift worker 46 34 12 4 2 1 0 81 6 110
2011 Non-shift worker 46 31 11 5 3 3 0 80 9 1278
2008 Shift worker 48 27 15 1 6 3 0 78 7 87
2008 Non-shift worker 44 32 10 6 5 2 0 79 11 1388

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 29 5 8 0 0 0 87 8 52
2019 Non-shift worker 51 32 9 6 2 0 1 83 8 1091
2018 Shift worker 47 39 11 0 0 3 0 88 0 40
2018 Non-shift worker 48 34 7 6 4 0 1 83 10 1169
2017 Shift worker 55 33 5 3 2 0 1 90 5 60
2017 Non-shift worker 47 37 8 5 3 0 0 85 8 1215
2014 Shift worker 44 45 6 4 1 0 0 89 5 68
2014 Non-shift worker 47 33 12 5 2 0 1 81 8 1291
2011 Shift worker 45 32 16 4 2 1 0 77 6 110
2011 Non-shift worker 42 36 11 7 3 1 0 79 10 1276
2008 Shift worker 45 30 10 7 8 0 0 75 15 87
2008 Non-shift worker 43 33 11 8 4 1 0 76 12 1389

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 18 5 0 0 0 0 95 0 52
2019 Non-shift worker 86 10 1 1 1 0 0 97 2 1086
2017 Shift worker 84 11 2 1 0 0 1 96 1 60
2017 Non-shift worker 82 14 1 1 1 0 0 97 2 1212
2014 Shift worker 76 20 3 0 1 0 0 96 1 68
2014 Non-shift worker 81 15 2 1 1 0 1 96 2 1292
2011 Shift worker 71 23 4 1 1 0 0 94 2 110
2011 Non-shift worker 83 12 2 1 1 0 1 96 2 1279
2008 Shift worker 83 12 1 3 1 0 0 94 5 86
2008 Non-shift worker 84 10 2 2 2 0 1 95 3 1388

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 21 3 6 0 0 2 90 6 51
2019 Non-shift worker 65 20 5 4 2 1 2 88 7 1091
2017 Shift worker 57 17 6 8 3 0 9 81 12 61
2017 Non-shift worker 54 25 7 5 3 2 3 84 8 1212
2014 Shift worker 43 33 9 7 3 0 6 80 10 68
2014 Non-shift worker 48 25 8 5 4 3 7 81 10 1291
2011 Shift worker 45 27 8 5 3 6 7 82 9 110
2011 Non-shift worker 43 29 8 7 4 4 5 79 12 1277

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 80 14 6 0 0 0 0 94 0 52
2019 Non-shift worker 67 21 7 3 2 1 0 88 5 1093
2018 Shift worker 75 20 5 0 0 0 0 95 0 40
2018 Non-shift worker 62 25 6 3 3 1 0 88 6 1174
2017 Shift worker 55 30 5 4 1 3 1 89 5 60
2017 Non-shift worker 61 23 8 3 4 1 0 85 6 1214

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 37 3 2 0 0 0 95 2 50
2019 Non-shift worker 56 27 8 6 2 0 0 83 9 1091
2018 Shift worker 65 28 7 0 0 0 0 93 0 40
2018 Non-shift worker 52 28 9 6 4 0 0 81 10 1176
2017 Shift worker 65 21 11 1 1 0 1 87 2 61
2017 Non-shift worker 56 26 8 5 4 0 0 82 9 1214
2014 Shift worker 48 35 8 5 1 3 0 85 7 68
2014 Non-shift worker 49 32 10 5 3 1 0 82 8 1291
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 32 11 5 3 8 0 80 8 51
2019 Non-shift worker 33 40 12 6 2 7 0 78 8 1084
2018 Shift worker 40 41 6 4 0 6 3 89 4 39
2018 Non-shift worker 35 37 13 5 3 7 0 78 8 1177
2017 Shift worker 38 43 9 1 4 4 0 84 6 60
2017 Non-shift worker 30 38 15 6 4 7 0 74 11 1213
2014 Shift worker 26 38 18 10 2 5 0 67 13 68
2014 Non-shift worker 25 38 18 8 3 7 0 69 11 1291
2011 Shift worker 26 42 14 5 5 7 0 74 11 110
2011 Non-shift worker 24 32 21 9 5 8 0 62 15 1277

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 25 20 3 3 3 0 73 6 51
2019 Non-shift worker 29 42 17 8 3 2 0 72 11 1081
2018 Shift worker 39 40 12 2 2 5 0 83 4 39
2018 Non-shift worker 30 41 16 7 4 2 0 73 11 1177
2017 Shift worker 38 28 22 4 2 5 0 70 7 60
2017 Non-shift worker 26 39 17 9 5 3 0 68 15 1214
2014 Shift worker 23 35 23 9 6 3 0 60 16 68
2014 Non-shift worker 23 38 21 10 4 3 0 63 15 1292
2011 Shift worker 16 40 22 9 8 4 0 59 18 110
2011 Non-shift worker 18 33 24 14 8 3 0 53 23 1276
2008 Shift worker 21 44 16 11 4 4 0 68 16 87
2008 Non-shift worker 26 38 18 9 6 3 0 66 16 1387

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 22 19 5 0 18 0 71 6 51
2019 Non-shift worker 21 40 19 10 4 6 0 65 14 1079
2018 Shift worker 39 31 19 4 0 4 3 76 4 39
2018 Non-shift worker 20 41 20 9 4 6 0 65 13 1174
2017 Shift worker 26 44 20 3 2 4 0 73 6 60
2017 Non-shift worker 17 38 21 11 5 7 0 60 17 1213
2014 Shift worker 20 33 28 11 6 2 0 54 17 68
2014 Non-shift worker 15 36 24 12 5 7 0 55 19 1292
2011 Shift worker 14 38 29 7 5 8 0 55 14 110
2011 Non-shift worker 10 33 26 17 6 7 0 47 25 1277
2008 Shift worker 14 32 31 14 1 8 0 50 17 87
2008 Non-shift worker 14 39 23 13 5 7 0 57 19 1385

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 27 13 0 2 16 0 82 2 51
2019 Non-shift worker 20 41 18 14 5 2 0 63 19 1085
2018 Shift worker 34 52 5 6 0 0 3 88 6 39
2018 Non-shift worker 20 42 16 14 5 3 0 64 20 1178
2017 Shift worker 30 43 9 15 4 0 0 73 19 60
2017 Non-shift worker 20 41 17 11 6 3 0 64 18 1213
2014 Shift worker 18 38 31 4 5 4 0 58 10 68
2014 Non-shift worker 20 40 18 13 6 3 0 61 20 1289
2011 Shift worker 17 45 22 10 4 2 0 63 15 110
2011 Non-shift worker 16 38 18 18 7 2 0 55 26 1277
2008 Shift worker 20 35 22 14 4 5 0 58 19 86
2008 Non-shift worker 18 40 18 15 7 1 0 59 23 1388

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 27 4 0 0 5 0 96 0 52
2019 Non-shift worker 66 24 7 1 1 2 0 91 2 1091
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 33 21 0 0 0 0 79 0 52
2019 Non-shift worker 29 48 14 6 1 1 0 78 7 1091
2018 Shift worker 37 42 18 3 0 0 0 79 3 40
2018 Non-shift worker 30 50 12 6 1 1 0 80 8 1178
2017 Shift worker 42 32 7 14 0 5 0 78 15 60
2017 Non-shift worker 30 46 13 7 2 1 0 77 10 1212
2014 Shift worker 29 40 12 13 3 2 0 72 16 68
2014 Non-shift worker 30 45 16 6 2 2 0 76 8 1292
2011 Shift worker 22 43 22 10 3 1 0 65 14 109
2011 Non-shift worker 22 44 18 11 4 2 0 67 15 1276

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 46 9 7 6 4 0 76 14 51
2019 Non-shift worker 17 41 21 14 4 3 0 60 19 1082

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 33 9 5 2 0 0 84 7 52
2019 Non-shift worker 43 38 10 5 3 1 1 82 8 1091
2018 Shift worker 37 36 18 8 0 2 0 74 8 40
2018 Non-shift worker 46 37 6 5 3 2 1 85 8 1177
2017 Shift worker 33 42 8 10 1 5 0 79 12 60
2017 Non-shift worker 46 36 8 5 2 2 1 84 8 1213
2014 Shift worker 29 41 5 4 11 8 2 78 16 68
2014 Non-shift worker 47 38 6 4 2 2 1 87 6 1292
2011 Shift worker 45 34 10 4 3 3 1 81 8 109
2011 Non-shift worker 47 34 8 5 3 2 1 84 8 1276
2008 Shift worker 43 29 9 13 3 4 0 75 16 87
2008 Non-shift worker 46 35 8 5 3 2 1 83 8 1388

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 32 11 2 0 3 0 87 2 52
2019 Non-shift worker 45 37 12 3 1 1 0 83 5 1085
2018 Shift worker 40 45 12 0 0 2 0 88 0 39
2018 Non-shift worker 44 39 11 3 1 1 0 85 5 1168

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 29 15 5 2 8 5 75 7 52
2019 Non-shift worker 20 25 20 12 9 11 4 52 25 1089
2018 Shift worker 25 25 29 7 4 10 0 56 12 40
2018 Non-shift worker 20 26 19 12 9 12 2 53 25 1176
2017 Shift worker 24 21 17 0 8 20 10 64 12 60
2017 Non-shift worker 17 21 20 13 11 14 5 46 29 1210
2014 Shift worker 23 12 23 17 9 15 2 42 31 68
2014 Non-shift worker 15 23 20 13 11 13 4 46 30 1293
2011 Shift worker 14 25 18 11 8 20 4 51 25 110
2011 Non-shift worker 14 20 21 14 11 16 6 43 31 1277

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 27 11 7 3 0 0 78 11 50
2019 Non-shift worker 25 37 16 13 6 3 1 64 19 1086
2018 Shift worker 31 38 18 13 0 0 0 69 13 39
2018 Non-shift worker 23 40 18 11 5 2 0 65 17 1178
2017 Shift worker 32 45 15 5 2 0 0 78 8 61
2017 Non-shift worker 29 38 14 10 4 5 1 71 14 1211
2014 Shift worker 26 43 17 8 3 2 2 71 11 67
2014 Non-shift worker 23 39 18 11 5 2 1 64 17 1292
2011 Shift worker 28 37 13 9 8 5 1 68 18 110
2011 Non-shift worker 22 37 19 13 6 2 1 61 20 1273
2008 Shift worker 32 33 20 7 4 4 1 68 11 87
2008 Non-shift worker 26 40 17 10 4 2 0 68 15 1386

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 19 10 9 7 10 0 71 17 51
2019 Non-shift worker 21 31 17 15 12 2 2 54 28 1090
2018 Shift worker 25 39 9 22 1 0 3 67 24 40
2018 Non-shift worker 23 29 18 16 10 3 2 54 27 1178
2017 Shift worker 25 40 14 8 6 7 1 70 15 61
2017 Non-shift worker 20 29 15 17 11 4 3 53 31 1211
2014 Shift worker 15 24 22 16 15 3 6 42 34 68
2014 Non-shift worker 15 28 17 20 14 3 2 45 36 1293
2011 Shift worker 18 30 24 9 10 3 6 54 20 110
2011 Non-shift worker 14 28 19 18 16 2 2 44 36 1274
2008 Shift worker 23 34 14 7 11 2 7 64 21 87
2008 Non-shift worker 19 35 12 17 12 3 2 57 30 1388

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 28 9 3 2 1 0 85 6 52
2019 Non-shift worker 54 23 12 4 3 0 3 80 7 1089

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 7 9 1 6 3 3 83 8 52
2019 Non-shift worker 66 9 5 3 3 1 13 86 7 1089

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 16 15 2 3 1 2 79 5 52
2019 Non-shift worker 55 22 13 3 3 1 4 80 6 1090

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 16 19 3 2 2 2 75 5 51
2019 Non-shift worker 48 19 14 6 5 3 5 74 11 1085

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 16 9 3 4 2 2 84 6 48
2019 Non-shift worker 55 12 7 7 7 2 10 76 16 1085

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 10 9 6 3 5 2 82 9 52
2019 Non-shift worker 72 12 6 3 2 1 5 89 5 1086

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 84 10 0 4 0 1 0 96 4 52
2019 Non-shift worker 77 8 4 2 2 3 5 92 4 1088

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 86 7 0 0 0 4 3 100 0 52
2019 Non-shift worker 81 5 1 1 1 1 10 96 2 1080

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 38 17 7 2 6 0 73 9 51
2019 Non-shift worker 23 47 16 7 2 4 0 74 9 1089
2018 Shift worker 27 36 27 4 2 4 0 65 6 40
2018 Non-shift worker 27 42 18 6 3 3 0 72 10 1178
2017 Shift worker 30 34 20 5 4 8 0 69 10 61
2017 Non-shift worker 25 42 19 7 3 4 0 70 10 1208

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 27 7 2 0 4 0 91 2 52
2019 Non-shift worker 43 41 9 5 1 1 0 85 6 1083
2018 Shift worker 45 43 6 5 0 1 0 89 5 40
2018 Non-shift worker 46 39 8 4 1 2 0 87 6 1172
2017 Shift worker 60 36 4 0 0 0 0 96 0 61
2017 Non-shift worker 42 43 8 4 1 1 0 86 5 1211
2014 Shift worker 46 35 14 3 2 0 0 81 5 68
2014 Non-shift worker 42 40 11 3 1 2 0 84 5 1293
2011 Shift worker 40 39 9 2 4 7 0 85 6 110
2011 Non-shift worker 34 42 13 5 3 3 0 78 9 1277

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 28 9 2 0 4 0 89 2 52
2019 Non-shift worker 49 36 9 2 1 2 0 87 4 1087
2018 Shift worker 46 38 13 0 2 1 0 85 2 40
2018 Non-shift worker 46 38 8 4 1 3 0 87 5 1170
2017 Shift worker 42 42 10 2 0 5 0 87 3 61
2017 Non-shift worker 42 37 11 3 2 5 0 83 5 1210
2014 Shift worker 44 37 12 3 2 1 0 83 5 68
2014 Non-shift worker 42 38 12 2 1 5 0 84 3 1291

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 23 3 0 0 1 0 97 0 52
2019 Non-shift worker 57 34 6 2 1 0 0 91 3 1088
2018 Shift worker 51 43 7 0 0 0 0 93 0 40
2018 Non-shift worker 57 33 6 2 1 0 0 90 3 1172
2017 Shift worker 63 26 8 1 0 1 0 90 1 61
2017 Non-shift worker 52 38 6 3 2 0 0 90 4 1214
2014 Shift worker 51 41 4 3 1 0 0 92 4 67
2014 Non-shift worker 48 40 9 2 1 0 0 89 3 1290
2011 Shift worker 42 44 7 1 4 1 0 87 5 110
2011 Non-shift worker 40 42 12 4 2 0 0 83 6 1275
2008 Shift worker 49 39 5 6 1 0 0 88 7 86
2008 Non-shift worker 42 41 9 4 2 1 0 84 7 1388

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 20 9 0 0 1 0 91 0 52
2019 Non-shift worker 56 31 9 2 1 0 0 87 4 1087
2018 Shift worker 64 28 2 5 0 2 0 93 5 40
2018 Non-shift worker 55 31 9 3 2 0 0 86 4 1170
2017 Shift worker 62 30 6 2 0 0 0 92 2 60
2017 Non-shift worker 50 32 10 3 3 1 0 83 6 1207
2014 Shift worker 37 43 13 6 0 1 0 81 6 68
2014 Non-shift worker 40 40 14 4 1 1 0 80 6 1293
2011 Shift worker 36 40 18 5 1 0 0 76 6 109
2011 Non-shift worker 30 39 18 8 4 1 0 70 12 1275

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 25 3 0 0 2 0 97 0 51
2019 Non-shift worker 52 33 9 4 2 0 0 86 5 1081
2018 Shift worker 59 35 0 5 0 2 0 95 5 40
2018 Non-shift worker 50 36 9 4 2 0 0 86 5 1172
2017 Shift worker 63 21 10 6 0 0 0 84 6 61
2017 Non-shift worker 46 37 9 4 2 0 0 84 7 1213
2014 Shift worker 38 43 11 7 0 1 0 82 8 68
2014 Non-shift worker 38 43 12 4 2 1 0 81 6 1291
2011 Shift worker 30 47 15 6 1 1 0 78 7 110
2011 Non-shift worker 28 43 17 8 3 0 0 72 11 1277
2008 Shift worker 41 36 16 4 1 1 0 78 5 87
2008 Non-shift worker 41 39 11 6 3 0 0 80 9 1389

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 24 7 3 0 6 0 90 3 52
2019 Non-shift worker 51 24 11 7 3 3 1 78 11 1091
2018 Shift worker 63 21 7 6 4 0 0 84 9 40
2018 Non-shift worker 49 25 14 6 3 2 0 76 10 1174
2017 Shift worker 45 28 10 11 0 5 0 77 12 60
2017 Non-shift worker 43 26 14 7 5 5 0 73 12 1207
2014 Shift worker 39 31 12 13 3 3 0 72 16 68
2014 Non-shift worker 39 29 17 8 4 4 1 71 12 1292
2011 Shift worker 40 27 13 9 5 4 3 72 15 110
2011 Non-shift worker 33 29 17 11 6 4 1 65 18 1275
2008 Shift worker 41 28 15 6 4 4 2 74 10 87
2008 Non-shift worker 37 26 15 10 5 5 1 67 16 1387
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 41 32 27 52
2019 Non-shift worker 35 33 32 1093
2018 Shift worker 40 38 21 40
2018 Non-shift worker 33 37 29 1179
2017 Shift worker 28 38 34 60
2017 Non-shift worker 34 36 30 1214
2014 Shift worker 35 38 27 68
2014 Non-shift worker 34 33 33 1291
2011 Shift worker 44 33 23 109
2011 Non-shift worker 38 33 29 1276

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Shift worker 0 40 8 0 48 4 19
2019 Non-shift worker 16 34 31 4 9 6 383
2018 Shift worker 5 25 9 10 51 0 15
2018 Non-shift worker 15 36 29 4 8 8 389
2017 Shift worker 9 27 9 12 44 0 17
2017 Non-shift worker 11 29 32 5 13 10 412
2014 Shift worker 7 34 22 20 9999 17 26
2014 Non-shift worker 13 35 35 5 9999 11 433
2011 Shift worker 16 41 30 0 9999 12 49
2011 Non-shift worker 17 30 40 6 9999 8 485
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 20 39 11 23 1 3 3 63 25 52
2019 Non-shift worker 33 45 9 7 2 0 3 81 10 1087

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 24 9 0 0 17 3 89 0 51
2019 Non-shift worker 56 26 7 2 1 5 4 89 3 1085
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 11 89 51
2019 Non-shift worker 11 89 1092

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 12 88 52
2019 Non-shift worker 12 88 1090

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 15 24 10 6 0 29 16 70 11 52
2019 Non-shift worker 18 16 18 6 4 29 8 55 16 1090
2018 Shift worker 27 13 8 7 0 38 8 74 12 39
2018 Non-shift worker 15 16 18 6 3 35 7 53 16 1174
2017 Shift worker 19 16 11 4 2 30 17 67 12 61
2017 Non-shift worker 13 17 17 5 4 35 9 53 18 1212
2014 Shift worker 14 16 19 4 5 26 17 52 16 68
2014 Non-shift worker 14 16 17 5 4 34 9 53 17 1290

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 38 10 2 0 12 0 86 2 52
2019 Non-shift worker 38 33 14 4 3 6 1 77 7 1091
2018 Shift worker 31 41 11 0 0 14 4 87 0 39
2018 Non-shift worker 33 35 15 4 2 10 1 77 6 1176
2017 Shift worker 37 36 9 2 4 13 0 84 6 61
2017 Non-shift worker 29 34 16 4 3 13 1 72 9 1210
2014 Shift worker 29 21 17 5 3 22 4 67 11 68
2014 Non-shift worker 28 31 19 4 2 15 1 70 7 1289
2011 Shift worker 38 29 16 3 3 10 1 75 7 110
2011 Non-shift worker 29 37 16 6 2 10 0 73 9 1276
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 14 13 4 0 33 11 70 8 51
2019 Non-shift worker 18 16 19 2 3 34 8 58 9 1090
2018 Shift worker 23 13 6 5 0 50 4 77 10 39
2018 Non-shift worker 16 16 17 3 2 39 7 60 9 1171
2017 Shift worker 20 13 18 1 1 32 14 63 5 61
2017 Non-shift worker 14 18 16 2 2 40 8 61 8 1213
2014 Shift worker 17 11 21 5 0 35 12 52 9 68
2014 Non-shift worker 14 14 19 2 1 42 9 56 6 1291

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 31 8 4 0 15 0 85 5 51
2019 Non-shift worker 41 31 14 3 2 8 1 79 5 1091
2018 Shift worker 31 39 11 2 0 17 0 85 2 40
2018 Non-shift worker 34 33 15 3 1 12 2 78 4 1172
2017 Shift worker 35 43 8 1 0 11 1 90 1 61
2017 Non-shift worker 31 35 14 2 2 15 2 79 5 1210
2014 Shift worker 25 30 14 5 0 22 4 74 7 68
2014 Non-shift worker 28 33 16 2 1 18 2 77 4 1291
2011 Shift worker 35 41 10 3 2 10 0 84 5 110
2011 Non-shift worker 33 37 12 3 1 12 0 81 5 1278
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 22 29 12 11 0 0 49 23 52
2019 Non-shift worker 22 30 22 10 13 0 1 53 24 1092
2018 Shift worker 31 10 25 19 7 2 7 44 29 40
2018 Non-shift worker 19 26 24 14 15 0 2 46 30 1178
2017 Shift worker 20 10 30 9 29 0 3 31 39 61
2017 Non-shift worker 20 21 21 16 19 0 2 42 36 1211

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 21 27 9 7 0 0 57 16 52
2019 Non-shift worker 18 31 27 15 9 0 0 48 24 1091
2018 Shift worker 27 19 31 16 4 0 3 47 21 40
2018 Non-shift worker 15 26 31 17 10 0 0 41 28 1175
2017 Shift worker 19 27 26 15 10 0 3 48 25 61
2017 Non-shift worker 16 27 29 16 12 0 1 43 28 1214

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 21 19 12 5 0 0 64 17 52
2019 Non-shift worker 22 32 26 12 8 0 0 54 20 1082
2018 Shift worker 23 32 26 13 2 0 3 57 16 40
2018 Non-shift worker 18 31 26 16 8 0 1 50 24 1176
2017 Shift worker 39 23 20 9 6 0 3 64 15 60
2017 Non-shift worker 20 27 25 16 10 0 1 48 27 1211

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 27 11 16 7 0 0 67 22 52
2019 Non-shift worker 21 26 26 14 11 0 1 48 25 1085
2018 Shift worker 25 30 18 10 11 0 5 59 22 40
2018 Non-shift worker 19 26 25 17 11 1 1 46 29 1176
2017 Shift worker 29 26 21 11 11 0 3 56 23 61
2017 Non-shift worker 19 24 26 17 13 1 2 44 30 1214

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 25 11 2 2 0 3 85 4 52
2019 Non-shift worker 48 25 12 7 4 0 4 76 11 1088
2018 Shift worker 39 25 8 14 0 0 14 74 17 40
2018 Non-shift worker 42 26 14 7 5 0 4 72 13 1169
2017 Shift worker 39 22 11 5 6 1 15 73 14 61
2017 Non-shift worker 40 25 16 6 5 0 8 70 13 1212

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 34 13 1 11 0 2 75 13 52
2019 Non-shift worker 33 31 19 9 7 0 1 65 16 1086
2018 Shift worker 40 17 20 7 13 0 3 58 20 39
2018 Non-shift worker 29 28 22 11 9 0 1 58 20 1174
2017 Shift worker 36 18 23 14 7 0 3 55 21 61
2017 Non-shift worker 28 30 22 12 8 0 1 58 20 1211

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 21 19 2 2 3 0 77 4 52
2019 Non-shift worker 28 36 20 9 4 0 1 66 13 1091
2018 Shift worker 39 38 14 8 0 1 0 78 8 40
2018 Non-shift worker 26 35 23 11 4 1 1 62 15 1175
2017 Shift worker 37 31 14 5 2 3 8 77 8 61
2017 Non-shift worker 29 31 21 11 5 1 1 61 17 1210

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 26 17 2 3 0 0 77 6 52
2019 Non-shift worker 22 36 23 13 5 0 1 59 17 1089
2018 Shift worker 38 27 27 2 2 0 5 67 4 40
2018 Non-shift worker 20 35 27 11 4 1 1 56 16 1175
2017 Shift worker 36 23 20 7 5 1 8 65 13 61
2017 Non-shift worker 23 32 23 13 7 1 1 56 21 1208

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 34 14 6 8 0 0 72 14 51
2019 Non-shift worker 30 33 21 10 6 0 1 63 16 1091
2018 Shift worker 18 45 16 18 0 0 3 65 19 40
2018 Non-shift worker 26 32 23 12 5 1 1 59 18 1173
2017 Shift worker 31 30 20 13 2 0 4 63 16 61
2017 Non-shift worker 27 29 22 13 7 0 2 57 20 1211

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 20 15 7 2 0 0 77 9 52
2019 Non-shift worker 48 26 13 7 5 0 1 75 11 1087

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 32 15 5 2 0 0 78 7 52
2019 Non-shift worker 33 33 20 9 4 0 1 67 13 1083
2018 Shift worker 24 31 29 9 2 1 5 58 11 40
2018 Non-shift worker 30 32 22 10 5 0 1 63 15 1166
2017 Shift worker 32 30 23 1 2 3 8 70 4 61
2017 Non-shift worker 31 32 20 9 6 0 1 64 15 1208

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 74 16 10 0 0 0 0 90 0 52
2019 Non-shift worker 60 23 9 4 2 0 1 84 6 1084
2018 Shift worker 54 29 11 0 2 0 5 87 2 40
2018 Non-shift worker 53 26 12 4 2 0 2 81 7 1172
2017 Shift worker 52 21 15 2 0 0 9 80 3 61
2017 Non-shift worker 57 25 11 4 2 0 1 83 6 1212

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 10 0 1 5 0 5 94 6 52
2019 Non-shift worker 78 9 4 1 1 1 7 94 2 1086
2018 Shift worker 79 5 9 0 0 1 5 90 0 40
2018 Non-shift worker 72 14 5 1 1 0 6 92 3 1173

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 76 11 6 0 2 1 3 92 2 52
2019 Non-shift worker 75 10 6 2 3 1 2 87 6 1079
2018 Shift worker 80 5 4 0 6 3 3 90 6 40
2018 Non-shift worker 74 11 5 3 3 1 4 89 6 1171
2017 Shift worker 75 7 5 4 1 0 7 89 6 61
2017 Non-shift worker 76 10 5 2 3 1 4 90 5 1211

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 30 1 5 2 0 1 92 6 52
2019 Non-shift worker 58 25 10 3 2 0 2 85 5 1081
2018 Shift worker 74 16 2 4 2 0 2 92 6 40
2018 Non-shift worker 59 25 9 3 1 0 1 86 5 1174
2017 Shift worker 66 16 8 4 0 0 6 87 4 61
2017 Non-shift worker 58 26 9 3 2 0 3 86 5 1213

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 14 5 5 3 0 1 87 8 52
2019 Non-shift worker 64 17 8 5 4 0 2 83 9 1076
2018 Shift worker 73 16 0 4 2 0 5 94 6 40
2018 Non-shift worker 59 18 11 7 4 0 1 78 11 1172
2017 Shift worker 65 13 6 6 1 2 6 85 8 60
2017 Non-shift worker 60 18 9 5 4 0 3 81 10 1209

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 8 0 0 2 0 23 98 2 50
2019 Non-shift worker 58 13 5 2 1 0 20 89 4 1078
2018 Shift worker 76 2 0 4 0 0 18 95 5 40
2018 Non-shift worker 53 14 6 2 1 0 25 89 3 1168
2017 Shift worker 66 7 0 3 0 0 24 96 4 61
2017 Non-shift worker 55 13 4 2 1 0 24 91 4 1209

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 15 2 1 0 0 9 96 2 52
2019 Non-shift worker 75 14 5 1 0 0 4 93 1 1078
2018 Shift worker 74 12 0 5 2 0 7 92 8 40
2018 Non-shift worker 71 17 6 1 1 0 5 92 2 1170
2017 Shift worker 68 14 6 3 0 0 9 90 3 61
2017 Non-shift worker 68 17 6 1 0 0 7 93 1 1205

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 21 3 8 9 0 2 80 17 51
2019 Non-shift worker 76 10 5 3 3 0 3 88 6 1086
2018 Shift worker 70 7 6 8 6 0 3 80 14 40
2018 Non-shift worker 71 13 5 3 4 0 4 88 7 1176
2017 Shift worker 60 9 10 10 5 0 7 74 16 61
2017 Non-shift worker 66 14 6 4 4 0 5 85 9 1214

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 25 14 0 13 0 0 73 13 52
2019 Non-shift worker 51 28 15 3 2 0 1 80 5 1085
2018 Shift worker 47 16 20 11 0 0 6 67 12 40
2018 Non-shift worker 44 28 17 6 3 0 2 74 9 1170
2017 Shift worker 54 17 12 10 1 0 6 76 11 61
2017 Non-shift worker 50 27 14 4 2 0 2 79 6 1206

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 39 30 3 2 0 0 65 5 51
2019 Non-shift worker 17 34 36 9 3 0 0 52 12 1092
2018 Shift worker 27 27 33 6 5 0 3 55 11 40
2018 Non-shift worker 13 34 37 14 3 0 0 46 17 1180
2017 Shift worker 13 36 39 8 4 0 0 49 12 61
2017 Non-shift worker 10 32 39 13 5 0 0 42 18 1213

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 17 25 39 15 0 0 54 21 52
2019 Non-shift worker 6 18 38 26 11 0 0 38 24 1079
2018 Shift worker 2 21 29 21 26 0 0 48 23 40
2018 Non-shift worker 7 18 40 24 11 0 0 35 26 1166
2017 Shift worker 9 15 26 34 16 0 0 50 23 61
2017 Non-shift worker 7 19 40 22 11 0 0 33 26 1212

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 31 9 10 0 2 0 80 10 51
2019 Non-shift worker 46 42 8 2 1 0 0 89 3 1084
2018 Shift worker 51 35 4 4 0 7 0 92 4 40
2018 Non-shift worker 46 41 7 3 1 1 0 89 4 1171
2017 Shift worker 36 36 17 9 1 1 0 73 10 61
2017 Non-shift worker 39 45 8 3 2 3 0 86 5 1209

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 41 10 8 0 0 0 82 8 52
2019 Non-shift worker 34 42 13 6 4 0 0 77 10 1089
2018 Shift worker 42 31 19 2 2 4 0 76 4 40
2018 Non-shift worker 34 41 13 8 3 1 0 76 11 1179
2017 Shift worker 22 55 15 6 0 1 0 79 6 61
2017 Non-shift worker 24 47 13 10 5 2 0 72 15 1213
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 15 85 52
2019 Non-shift worker 15 85 1090
2017 Shift worker 8 92 61
2017 Non-shift worker 15 85 1213
2014 Shift worker 13 87 68
2014 Non-shift worker 13 87 1290
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 39 14 8 9 0 0 30 70 52
2019 Non-shift worker 26 30 21 10 10 2 1 27 73 1087
2018 Shift worker 40 18 23 6 5 7 2 43 57 40
2018 Non-shift worker 28 28 21 12 10 2 0 28 72 1179
2017 Shift worker 31 19 17 8 25 1 0 31 69 61
2017 Non-shift worker 29 23 20 11 12 3 1 30 70 1214

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 74 26 38
2019 Non-shift worker 61 39 785

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 59 41 38
2019 Non-shift worker 34 66 767
2018 Shift worker 40 60 20
2018 Non-shift worker 32 68 826

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 35 8 15 7 4 5 67 24 38
2019 Non-shift worker 19 29 17 16 11 1 5 52 29 770
2018 Shift worker 24 36 21 11 4 4 0 63 15 21
2018 Non-shift worker 21 28 19 13 9 1 10 55 24 827
2017 Shift worker 25 24 14 13 12 6 6 55 29 41
2017 Non-shift worker 18 25 15 17 12 2 11 50 33 807

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 21 28 18 14 4 2 35 34 38
2019 Non-shift worker 5 14 15 23 35 2 7 21 63 771
2018 Shift worker 14 17 30 14 14 0 10 35 32 21
2018 Non-shift worker 5 10 14 25 38 1 6 16 69 828
2017 Shift worker 3 12 9 15 46 4 10 18 71 42
2017 Non-shift worker 4 6 11 19 50 2 8 11 77 806

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 24 10 7 11 0 10 69 20 52
2019 Non-shift worker 34 20 15 12 12 0 7 58 26 1076
2018 Shift worker 44 19 11 4 10 0 12 72 16 39
2018 Non-shift worker 34 16 18 12 12 1 8 55 26 1176
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