2019 Public Service Employee Survey Results for Canadian Heritage by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	46	3	7	1	88	8	369
2019	Does not provide services to public	50	39	3	6	1	90	7	794
2017	Provides services to public	39	49	3	7	2	87	9	443
2017	Does not provide services to public	44	43	4	7	2	87	9	835
2014	Provides services to public	30	52	6	10	2	82	12	457
2014	Does not provide services to public	38	48	5	7	1	86	9	905
2011	Provides services to public	43	41	5	9	2	84	10	501
2011	Does not provide services to public	49	39	5	7	1	88	7	889
2008	Provides services to public	48	43	3	6	1	90	7	553
2008	Does not provide services to public	55	36	2	5	1	91	6	925

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	29	6	7	1	0	86	8	367
2019	Does not provide services to public	62	27	4	5	2	0	90	6	790
2017	Provides services to public	51	36	7	4	1	0	88	5	443
2017	Does not provide services to public	57	29	6	6	2	0	86	8	835
2014	Provides services to public	53	31	5	8	3	0	84	11	456
2014	Does not provide services to public	51	30	6	10	3	0	81	13	905
2011	Provides services to public	54	26	8	8	4	0	80	12	501
2011	Does not provide services to public	57	26	6	8	2	1	84	10	888
2008	Provides services to public	57	26	6	9	1	1	83	11	552
2008	Does not provide services to public	55	29	6	7	2	0	84	10	924

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	35	6	6	2	87	8	368
2019	Does not provide services to public	53	33	6	6	1	86	8	790
2017	Provides services to public	46	37	7	8	2	83	10	442
2017	Does not provide services to public	52	37	5	5	2	88	7	835
2014	Provides services to public	44	38	8	6	3	82	10	458
2014	Does not provide services to public	44	40	7	7	3	84	9	905
2011	Provides services to public	46	37	6	7	4	83	11	501
2011	Does not provide services to public	47	37	7	6	2	84	9	887

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	42	12	8	4	0	1	76	12	367
2019	Does not provide services to public	39	41	11	7	2	0	1	81	9	789
2018	Provides services to public	31	49	7	10	3	0	0	80	13	392
2018	Does not provide services to public	32	44	12	9	2	0	1	77	10	823
2017	Provides services to public	30	46	11	11	2	0	0	77	13	443
2017	Does not provide services to public	37	42	10	8	2	0	1	80	10	835
2014	Provides services to public	29	43	14	9	5	0	0	72	14	458
2014	Does not provide services to public	32	41	13	10	3	0	1	74	13	903
2011	Provides services to public	31	41	14	9	3	0	2	73	12	500
2011	Does not provide services to public	30	38	15	11	4	0	1	70	15	886
2008	Provides services to public	29	43	13	11	3	1	0	73	14	552
2008	Does not provide services to public	37	40	11	7	3	0	2	79	10	924

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	35	9	4	1	0	87	5	366
2019	Does not provide services to public	52	36	6	4	2	0	88	5	788
2017	Provides services to public	52	38	5	2	2	0	90	4	440
2017	Does not provide services to public	54	37	5	3	1	0	91	4	834
2014	Provides services to public	47	40	6	6	1	0	88	6	458
2014	Does not provide services to public	47	39	8	4	1	1	87	5	903

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	32	7	5	3	0	1	84	8	366
2019	Does not provide services to public	53	34	5	5	2	0	1	87	7	790
2018	Provides services to public	49	35	8	4	3	0	1	85	7	393
2018	Does not provide services to public	50	33	7	7	3	1	0	84	9	822
2017	Provides services to public	44	40	6	6	3	0	1	85	9	441
2017	Does not provide services to public	49	31	7	7	4	0	1	82	11	834
2014	Provides services to public	41	37	9	6	4	0	2	80	10	458
2014	Does not provide services to public	44	34	10	7	3	1	1	79	11	905
2011	Provides services to public	42	36	12	6	3	0	1	79	9	502
2011	Does not provide services to public	46	34	11	5	3	0	2	81	8	888

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	42	7	4	2	86	7	369
2019	Does not provide services to public	39	42	10	7	2	81	9	792
2018	Provides services to public	43	39	10	6	2	82	8	389
2018	Does not provide services to public	36	44	8	7	4	81	11	815
2017	Provides services to public	39	47	5	5	3	86	9	442
2017	Does not provide services to public	35	44	10	7	3	79	11	834
2014	Provides services to public	31	47	11	8	3	77	11	458
2014	Does not provide services to public	30	46	13	7	4	77	11	905
2011	Provides services to public	34	44	9	7	5	79	13	501
2011	Does not provide services to public	34	39	14	8	5	74	12	886
2008	Provides services to public	37	39	12	8	3	76	11	548
2008	Does not provide services to public	38	41	11	7	3	79	11	920

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	39	12	11	4	0	72	16	366
2019	Does not provide services to public	39	40	10	7	3	1	80	10	793
2018	Provides services to public	33	38	13	10	5	0	71	15	390
2018	Does not provide services to public	37	38	12	8	4	0	76	12	822
2017	Provides services to public	33	41	12	10	4	0	74	14	441
2017	Does not provide services to public	36	36	14	8	5	0	73	13	834
2014	Provides services to public	28	38	18	11	5	0	65	16	458
2014	Does not provide services to public	32	39	14	10	4	0	71	15	905
2011	Provides services to public	28	39	16	11	5	0	68	16	502
2011	Does not provide services to public	32	40	14	9	5	0	72	13	888

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	44	9	6	2	83	8	367
2019	Does not provide services to public	32	45	12	8	3	77	11	787
2018	Provides services to public	38	39	13	8	2	78	10	392
2018	Does not provide services to public	31	43	12	10	4	75	14	822
2017	Provides services to public	34	48	9	7	3	81	10	441
2017	Does not provide services to public	33	40	12	10	5	73	15	834

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	36	9	2	1	0	0	87	4	367
2019	Does not provide services to public	43	43	9	3	1	0	0	87	5	788
2018	Provides services to public	51	38	5	3	2	0	0	89	5	394
2018	Does not provide services to public	45	43	9	3	1	0	0	88	4	824
2017	Provides services to public	46	42	7	2	2	0	0	89	4	441
2017	Does not provide services to public	41	41	9	6	2	0	0	83	8	834
2014	Provides services to public	41	45	9	4	1	0	0	86	5	458
2014	Does not provide services to public	38	42	12	6	2	0	0	80	8	905
2011	Provides services to public	38	43	10	6	2	1	1	82	8	502
2011	Does not provide services to public	36	42	13	6	2	0	0	79	8	890
2008	Provides services to public	43	43	8	5	1	0	0	86	6	550
2008	Does not provide services to public	45	38	9	5	3	0	0	84	8	922

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	41	10	7	4	79	11	365
2019	Does not provide services to public	39	40	13	6	3	78	9	790
2018	Provides services to public	37	39	11	9	4	76	13	394
2018	Does not provide services to public	39	39	11	7	4	78	11	822
2017	Provides services to public	34	43	12	7	4	77	11	441
2017	Does not provide services to public	37	38	11	8	6	75	14	832

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	30	7	3	1	90	4	366
2019	Does not provide services to public	50	37	7	4	1	87	5	791
2018	Provides services to public	54	34	8	3	1	88	4	391
2018	Does not provide services to public	48	38	9	3	2	86	5	813
2017	Provides services to public	57	33	8	2	1	89	3	439
2017	Does not provide services to public	50	35	10	3	2	85	5	833
2014	Provides services to public	57	33	6	2	1	90	3	457
2014	Does not provide services to public	54	33	9	2	1	88	4	905
2011	Provides services to public	56	33	7	4	2	88	5	501
2011	Does not provide services to public	50	35	11	2	1	86	3	888

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	40	12	9	3	1	0	75	12	366
2019	Does not provide services to public	35	40	13	8	3	0	0	76	11	789
2018	Provides services to public	34	39	10	9	6	0	1	74	16	391
2018	Does not provide services to public	35	41	11	8	4	0	0	77	12	820
2017	Provides services to public	32	46	9	8	4	0	0	79	12	438
2017	Does not provide services to public	36	37	12	9	5	0	1	74	14	834
2014	Provides services to public	21	47	14	13	4	0	0	69	17	458
2014	Does not provide services to public	28	40	15	12	4	0	1	69	16	905
2011	Provides services to public	32	40	14	10	5	0	0	71	15	501
2011	Does not provide services to public	30	42	11	11	5	0	0	73	16	889

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	37	12	8	4	0	76	12	366
2019	Does not provide services to public	42	36	12	7	3	0	79	10	790
2018	Provides services to public	40	36	9	10	4	0	76	14	391
2018	Does not provide services to public	42	34	13	7	3	0	77	11	820
2017	Provides services to public	39	42	9	6	4	0	81	10	439
2017	Does not provide services to public	42	35	11	7	4	0	77	11	834
2014	Provides services to public	27	41	15	12	5	0	68	17	458
2014	Does not provide services to public	32	38	15	9	5	1	71	14	903

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	46	11	5	2	0	0	83	7	364
2019	Does not provide services to public	40	41	11	5	2	0	1	81	8	780
2018	Provides services to public	38	41	12	5	3	0	0	79	8	392
2018	Does not provide services to public	35	39	14	7	4	1	0	75	11	822
2017	Provides services to public	35	48	8	6	3	0	0	83	9	439
2017	Does not provide services to public	36	41	11	7	3	1	1	78	11	833
2014	Provides services to public	30	46	15	7	2	0	0	76	9	458
2014	Does not provide services to public	35	38	16	8	2	0	1	73	10	903
2011	Provides services to public	37	39	9	10	3	0	0	77	14	501
2011	Does not provide services to public	35	43	12	7	2	1	1	79	9	887

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	39	8	4	1	88	5	368
2019	Does not provide services to public	44	42	8	4	1	86	5	795
2018	Provides services to public	48	38	9	4	2	86	5	394
2018	Does not provide services to public	43	42	8	5	3	84	7	822
2017	Provides services to public	46	39	10	4	2	85	6	438
2017	Does not provide services to public	44	37	10	6	3	81	9	834
2014	Provides services to public	37	43	11	6	2	81	8	457
2014	Does not provide services to public	39	41	13	5	2	80	7	904
2011	Provides services to public	39	45	8	5	3	83	9	502
2011	Does not provide services to public	40	42	10	5	3	82	9	887
2008	Provides services to public	42	41	8	6	2	83	9	551
2008	Does not provide services to public	45	38	7	6	3	83	9	923

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	33	15	7	4	0	73	12	367
2019	Does not provide services to public	41	33	16	6	3	0	75	9	788
2018	Provides services to public	39	28	21	7	4	0	67	11	395
2018	Does not provide services to public	43	30	14	8	4	0	73	13	826
2017	Provides services to public	38	36	16	5	5	0	74	9	443
2017	Does not provide services to public	39	38	12	6	4	1	77	11	835
2014	Provides services to public	37	37	14	7	4	1	75	11	458
2014	Does not provide services to public	36	39	15	7	3	0	76	9	905
2011	Provides services to public	31	38	17	9	5	0	69	14	501
2011	Does not provide services to public	33	37	18	8	4	1	70	11	890
2008	Provides services to public	25	37	20	10	7	0	63	17	550
2008	Does not provide services to public	26	39	19	10	6	0	66	16	923

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	25	36	22	6	0	1	28	35	369
2019	Does not provide services to public	9	26	38	18	8	0	1	27	35	794
2018	Provides services to public	8	24	38	21	7	1	1	29	32	391
2018	Does not provide services to public	8	26	39	19	5	1	1	25	35	823
2017	Provides services to public	9	24	37	19	8	2	1	28	35	441
2017	Does not provide services to public	8	23	38	18	8	1	3	27	33	830
2014	Provides services to public	7	26	42	15	8	0	2	24	33	456
2014	Does not provide services to public	8	30	38	14	7	0	2	22	39	902
2011	Provides services to public	14	32	35	12	4	1	2	17	47	501
2011	Does not provide services to public	12	31	36	14	5	1	2	19	44	888
2008	Provides services to public	11	31	36	17	4	1	1	21	42	551
2008	Does not provide services to public	9	33	37	14	5	1	1	19	43	925

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	4	13	34	30	13	4	1	46	18	368
2019	Does not provide services to public	5	13	27	33	17	2	3	52	20	790
2018	Provides services to public	4	15	33	30	14	2	2	46	19	389
2018	Does not provide services to public	5	15	32	29	14	3	1	46	20	820
2017	Provides services to public	5	13	29	27	17	6	2	48	20	441
2017	Does not provide services to public	5	12	26	28	19	5	5	53	19	830
2014	Provides services to public	6	19	31	26	11	3	2	40	27	456
2014	Does not provide services to public	6	16	31	28	12	3	4	43	23	902
2011	Provides services to public	11	25	36	15	8	2	3	25	37	500
2011	Does not provide services to public	11	23	33	17	9	3	3	28	36	885
2008	Provides services to public	12	20	31	21	12	2	1	35	33	553
2008	Does not provide services to public	5	16	33	26	12	4	3	41	23	921

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	31	34	11	6	0	1	18	48	368
2019	Does not provide services to public	16	26	34	13	8	1	2	22	44	794
2018	Provides services to public	18	33	30	12	6	1	0	18	51	390
2018	Does not provide services to public	15	26	32	16	6	3	2	24	42	819
2017	Provides services to public	17	28	32	13	6	2	2	20	47	442
2017	Does not provide services to public	16	26	33	13	7	2	3	21	44	831
2014	Provides services to public	31	28	26	7	5	1	1	13	61	456
2014	Does not provide services to public	23	29	29	9	6	1	3	15	54	903
2011	Provides services to public	28	32	26	8	4	1	3	11	62	502
2011	Does not provide services to public	22	31	28	9	5	2	3	15	56	888
2008	Provides services to public	23	31	29	10	4	2	1	15	56	552
2008	Does not provide services to public	16	30	33	12	5	1	3	18	47	924

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	22	36	23	10	1	0	33	31	367
2019	Does not provide services to public	8	21	35	23	10	1	2	34	30	791
2018	Provides services to public	8	21	34	25	10	1	0	35	30	390
2018	Does not provide services to public	8	22	37	21	9	1	1	32	31	817
2017	Provides services to public	8	18	40	20	11	1	2	32	27	440
2017	Does not provide services to public	11	21	33	21	11	1	3	33	33	829
2014	Provides services to public	8	23	33	26	8	1	1	34	32	456
2014	Does not provide services to public	8	23	40	18	8	1	3	27	32	902
2011	Provides services to public	15	23	36	16	7	0	3	25	38	500
2011	Does not provide services to public	13	24	36	18	6	1	3	25	38	886
2008	Provides services to public	10	26	36	19	8	1	0	27	36	553
2008	Does not provide services to public	8	27	37	19	5	1	2	25	37	925

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	27	25	16	11	2	2	28	46	369
2019	Does not provide services to public	13	24	27	20	11	1	3	33	39	791
2018	Provides services to public	18	26	29	16	8	2	1	25	45	389
2018	Does not provide services to public	13	25	28	19	11	2	2	31	40	819
2017	Provides services to public	18	28	27	14	9	1	3	24	48	439
2017	Does not provide services to public	15	24	27	16	9	3	5	28	42	831
2014	Provides services to public	21	31	25	14	7	1	2	21	53	457
2014	Does not provide services to public	18	31	29	11	7	1	3	19	51	901
2011	Provides services to public	21	29	32	11	5	1	3	16	51	502
2011	Does not provide services to public	18	28	28	14	6	1	4	21	49	887
2008	Provides services to public	12	20	35	20	9	1	2	30	34	551
2008	Does not provide services to public	8	23	32	22	9	1	5	33	33	925

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	20	36	22	12	3	1	35	28	366
2019	Does not provide services to public	9	18	27	28	16	1	3	45	27	792
2018	Provides services to public	7	22	31	23	13	2	2	37	30	390
2018	Does not provide services to public	9	22	27	26	12	3	2	40	32	820
2017	Provides services to public	8	19	30	24	13	3	4	39	29	440
2017	Does not provide services to public	8	20	24	22	16	4	5	42	31	828
2014	Provides services to public	10	21	29	22	12	3	3	36	32	456
2014	Does not provide services to public	7	19	30	25	12	2	5	40	28	903
2011	Provides services to public	13	21	35	20	6	1	3	28	36	501
2011	Does not provide services to public	11	25	29	19	8	3	5	29	39	888
2008	Provides services to public	17	29	29	15	6	3	2	22	48	551
2008	Does not provide services to public	11	23	32	17	8	3	5	27	38	924

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	29	37	9	7	0	1	17	45	368
2019	Does not provide services to public	11	24	36	17	8	1	3	26	36	789
2018	Provides services to public	16	26	38	12	4	3	1	17	44	390
2018	Does not provide services to public	12	23	35	17	9	3	1	27	36	825
2017	Provides services to public	17	26	33	11	7	4	2	19	46	441
2017	Does not provide services to public	13	24	30	17	10	3	3	28	40	830
2014	Provides services to public	22	28	31	12	5	1	2	18	51	457
2014	Does not provide services to public	13	26	36	14	7	2	3	21	41	902

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	26	37	18	7	1	1	25	38	369
2019	Does not provide services to public	7	16	36	25	14	1	2	40	24	793

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	20	4	3	0	1	92	3	368
2019	Does not provide services to public	73	18	4	4	1	1	91	5	793
2017	Provides services to public	69	22	4	3	1	0	92	4	443
2017	Does not provide services to public	70	23	4	2	1	1	94	3	832
2014	Provides services to public	70	23	3	2	1	0	93	3	457
2014	Does not provide services to public	71	22	3	3	1	0	92	4	905
2011	Provides services to public	69	21	5	3	1	1	90	5	502
2011	Does not provide services to public	73	20	3	2	1	1	93	3	889
2008	Provides services to public	71	16	3	4	3	2	89	7	551
2008	Does not provide services to public	72	19	4	4	1	0	91	5	926

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	32	15	7	6	5	5	68	15	368
2019	Does not provide services to public	37	30	12	7	4	5	4	75	12	792
2018	Provides services to public	28	40	11	8	5	5	3	74	14	394
2018	Does not provide services to public	27	35	13	8	5	7	4	69	16	823
2017	Provides services to public	29	35	14	6	7	6	4	71	14	442
2017	Does not provide services to public	32	29	12	8	6	6	6	70	16	830
2014	Provides services to public	30	34	13	10	5	4	3	70	17	458
2014	Does not provide services to public	32	31	14	8	5	5	5	70	15	904

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	8	7	3	0	82	10	367
2019	Does not provide services to public	56	29	5	7	3	0	85	10	790
2018	Provides services to public	53	30	7	6	4	0	83	10	394
2018	Does not provide services to public	51	34	5	6	4	0	85	10	824
2017	Provides services to public	52	31	8	4	5	0	83	9	443
2017	Does not provide services to public	53	28	7	7	4	1	82	11	830
2014	Provides services to public	46	33	10	7	3	1	80	10	458
2014	Does not provide services to public	51	30	10	5	3	1	82	9	902

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	33	6	7	1	86	8	367
2019	Does not provide services to public	62	27	5	5	1	89	6	790
2018	Provides services to public	58	31	6	3	2	89	5	394
2018	Does not provide services to public	56	33	6	4	1	90	5	820
2017	Provides services to public	53	34	5	5	2	87	8	441
2017	Does not provide services to public	50	36	7	4	2	86	6	831
2014	Provides services to public	46	38	10	5	2	84	6	458
2014	Does not provide services to public	50	38	7	4	2	87	6	905

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	37	10	4	1	0	85	5	368
2019	Does not provide services to public	55	33	7	4	1	1	88	5	792
2018	Provides services to public	47	40	8	3	1	0	88	4	394
2018	Does not provide services to public	48	39	6	4	1	1	88	6	821

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	30	10	4	2	1	2	83	6	368
2019	Does not provide services to public	54	27	9	4	2	1	3	85	6	795

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	32	12	8	3	1	0	77	11	368
2019	Does not provide services to public	46	33	10	7	2	0	1	81	9	792
2018	Provides services to public	44	36	9	7	3	0	1	81	10	395
2018	Does not provide services to public	44	33	11	6	5	0	1	78	11	820
2017	Provides services to public	41	40	8	7	3	1	0	82	10	443
2017	Does not provide services to public	45	35	10	7	2	1	0	80	10	833
2014	Provides services to public	42	36	12	7	2	1	0	80	9	457
2014	Does not provide services to public	40	37	12	6	3	0	1	79	10	905
2011	Provides services to public	38	37	12	9	3	1	0	76	12	501
2011	Does not provide services to public	40	35	11	7	4	1	1	77	12	887
2008	Provides services to public	38	32	12	9	7	1	1	71	16	551
2008	Does not provide services to public	36	35	13	9	5	0	0	72	15	926

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	28	10	7	1	1	0	82	8	367
2019	Does not provide services to public	55	28	9	5	2	1	1	84	8	791
2018	Provides services to public	51	32	8	4	2	2	1	86	6	394
2018	Does not provide services to public	53	29	8	4	3	3	1	84	7	819
2017	Provides services to public	49	36	7	4	3	1	0	86	7	442
2017	Does not provide services to public	53	29	10	4	2	2	0	84	6	832
2014	Provides services to public	48	31	12	3	2	3	0	82	6	458
2014	Does not provide services to public	47	33	13	3	2	2	1	82	5	905
2011	Provides services to public	44	33	12	6	2	3	0	79	8	502
2011	Does not provide services to public	47	31	11	5	3	3	0	80	9	889
2008	Provides services to public	44	32	11	6	5	2	1	77	11	551
2008	Does not provide services to public	45	32	10	6	4	2	0	79	11	925

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	33	9	5	3	0	0	83	8	367
2019	Does not provide services to public	51	32	8	6	2	1	1	84	8	794
2018	Provides services to public	43	38	8	7	2	1	1	83	9	391
2018	Does not provide services to public	50	33	8	5	4	0	0	83	9	818
2017	Provides services to public	45	40	7	3	4	1	0	85	8	443
2017	Does not provide services to public	49	35	8	6	2	0	0	85	8	834
2014	Provides services to public	45	36	10	5	2	1	0	82	8	457
2014	Does not provide services to public	47	33	12	5	2	0	1	81	7	905
2011	Provides services to public	40	38	11	8	2	1	0	78	10	501
2011	Does not provide services to public	44	35	11	6	4	1	0	79	10	888
2008	Provides services to public	42	32	12	8	5	1	1	75	13	551
2008	Does not provide services to public	43	33	11	8	4	1	0	77	12	926

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	83	13	2	2	0	0	96	2	368
2019	Does not provide services to public	86	10	1	1	1	0	97	1	788
2017	Provides services to public	80	15	2	2	0	1	96	2	441
2017	Does not provide services to public	83	14	1	1	1	0	97	2	833
2014	Provides services to public	79	16	2	1	1	1	96	2	458
2014	Does not provide services to public	81	15	2	1	1	0	96	2	905
2011	Provides services to public	83	11	2	2	1	1	95	3	502
2011	Does not provide services to public	81	14	2	1	1	0	96	2	890
2008	Provides services to public	82	11	2	1	3	2	94	4	552
2008	Does not provide services to public	85	10	1	2	1	0	96	3	923

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	22	5	4	3	1	1	88	7	369
2019	Does not provide services to public	66	19	4	4	2	1	3	89	7	791
2017	Provides services to public	51	29	7	6	3	2	3	84	10	441
2017	Does not provide services to public	55	23	8	4	3	3	4	84	8	834
2014	Provides services to public	47	27	9	5	4	2	7	81	9	458
2014	Does not provide services to public	47	25	8	5	4	3	7	80	10	904
2011	Provides services to public	43	29	10	6	3	4	5	79	10	501
2011	Does not provide services to public	43	28	7	7	4	4	6	79	13	889

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	23	7	4	2	1	87	6	369
2019	Does not provide services to public	69	19	7	2	2	1	89	4	794
2018	Provides services to public	62	25	7	3	2	0	88	5	394
2018	Does not provide services to public	62	24	6	3	3	1	88	6	820
2017	Provides services to public	60	23	9	3	3	1	84	6	442
2017	Does not provide services to public	60	24	8	3	4	1	86	6	834

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	32	6	7	3	0	84	10	368
2019	Does not provide services to public	57	26	9	6	2	0	83	8	791
2018	Provides services to public	53	28	9	6	3	0	82	9	395
2018	Does not provide services to public	52	28	9	6	4	0	81	10	821
2017	Provides services to public	55	27	9	4	4	0	82	8	443
2017	Does not provide services to public	57	26	8	6	3	0	83	9	834
2014	Provides services to public	47	35	9	5	3	1	83	8	458
2014	Does not provide services to public	50	31	10	5	3	1	82	8	904

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	59	13	13	1	0	0	73	14	89
2019	Does not provide services to public	28	50	10	9	0	1	2	80	9	270

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	35	12	6	3	7	0	78	9	366
2019	Does not provide services to public	32	42	12	6	2	7	0	78	8	786
2018	Provides services to public	39	34	12	6	4	6	0	77	10	394
2018	Does not provide services to public	34	39	13	5	2	7	0	78	8	823
2017	Provides services to public	30	38	13	6	5	8	0	74	12	441
2017	Does not provide services to public	31	39	15	5	4	7	0	75	10	834
2014	Provides services to public	29	33	18	9	4	6	1	67	13	458
2014	Does not provide services to public	24	40	18	7	2	8	0	70	10	904
2011	Provides services to public	25	34	18	11	6	6	0	63	18	502
2011	Does not provide services to public	24	32	21	8	4	10	0	62	14	888

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	42	13	9	3	2	75	12	365
2019	Does not provide services to public	29	40	18	7	3	2	71	10	784
2018	Provides services to public	32	38	17	6	4	2	72	11	393
2018	Does not provide services to public	30	42	16	7	3	2	74	10	824
2017	Provides services to public	27	37	17	9	6	4	66	16	442
2017	Does not provide services to public	27	40	17	8	5	3	69	13	834
2014	Provides services to public	25	34	23	10	5	3	61	15	458
2014	Does not provide services to public	22	40	20	10	4	4	64	15	904
2011	Provides services to public	17	34	24	13	9	2	53	23	502
2011	Does not provide services to public	18	33	23	14	7	3	53	22	887
2008	Provides services to public	25	34	21	10	7	3	61	18	551
2008	Does not provide services to public	26	41	16	8	6	3	69	14	924

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	39	18	9	4	6	0	67	14	366
2019	Does not provide services to public	21	39	20	9	4	7	0	64	14	780
2018	Provides services to public	24	37	20	9	4	5	1	64	14	393
2018	Does not provide services to public	20	41	20	9	3	7	0	66	13	821
2017	Provides services to public	18	37	20	11	6	8	0	60	18	442
2017	Does not provide services to public	18	39	21	11	4	7	0	61	16	833
2014	Provides services to public	16	35	24	12	7	6	0	54	21	458
2014	Does not provide services to public	15	36	24	12	4	7	0	56	18	905
2011	Provides services to public	10	33	27	19	5	6	0	46	25	501
2011	Does not provide services to public	11	35	25	16	6	7	0	49	24	889
2008	Provides services to public	12	39	24	14	5	5	0	54	21	548
2008	Does not provide services to public	15	38	23	13	4	7	0	57	18	925

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	40	15	14	5	3	65	19	367
2019	Does not provide services to public	21	40	19	13	5	3	62	18	786
2018	Provides services to public	22	40	16	13	6	3	64	19	395
2018	Does not provide services to public	20	42	16	14	5	3	64	19	823
2017	Provides services to public	20	44	15	11	6	3	66	18	443
2017	Does not provide services to public	22	40	18	12	6	3	64	18	832
2014	Provides services to public	19	37	21	13	7	3	58	21	456
2014	Does not provide services to public	20	41	18	13	5	4	63	19	904
2011	Provides services to public	16	40	17	17	8	2	57	25	501
2011	Does not provide services to public	15	38	19	18	7	3	55	25	889
2008	Provides services to public	18	38	20	15	7	1	57	22	551
2008	Does not provide services to public	18	40	17	16	7	2	60	23	924

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	26	9	1	1	1	0	89	2	368
2019	Does not provide services to public	68	23	6	1	1	2	0	93	1	793

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	45	13	7	1	1	78	9	368
2019	Does not provide services to public	28	49	15	5	1	1	78	7	793
2018	Provides services to public	31	50	12	6	1	1	81	7	395
2018	Does not provide services to public	30	49	12	6	1	1	80	8	823
2017	Provides services to public	34	43	14	7	1	1	78	8	442
2017	Does not provide services to public	29	46	12	8	3	2	77	11	832
2014	Provides services to public	31	44	15	6	1	2	77	7	458
2014	Does not provide services to public	29	45	16	7	2	2	74	9	905
2011	Provides services to public	24	45	16	12	3	1	69	15	500
2011	Does not provide services to public	21	44	19	10	4	2	66	15	888

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	40	20	11	6	4	0	61	17	366
2019	Does not provide services to public	17	41	20	15	4	3	0	60	20	785

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	37	11	7	2	1	1	79	10	369
2019	Does not provide services to public	44	37	10	4	3	1	1	83	7	792
2018	Provides services to public	43	39	6	7	2	2	1	84	9	395
2018	Does not provide services to public	47	36	7	4	3	2	1	85	7	822
2017	Provides services to public	42	39	8	6	2	3	0	83	8	442
2017	Does not provide services to public	46	35	8	5	2	2	1	84	8	833
2014	Provides services to public	45	39	7	4	2	2	1	86	6	458
2014	Does not provide services to public	46	38	6	4	3	2	1	87	7	905
2011	Provides services to public	45	35	9	6	3	2	1	82	9	499
2011	Does not provide services to public	47	34	8	4	3	3	1	84	7	889
2008	Provides services to public	41	37	8	7	3	2	1	81	11	552
2008	Does not provide services to public	48	33	8	5	3	2	1	84	7	924

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	38	11	5	2	2	82	7	366
2019	Does not provide services to public	46	36	13	2	1	1	83	4	789
2018	Provides services to public	44	37	13	3	1	1	82	5	388
2018	Does not provide services to public	44	41	10	3	1	1	86	4	819

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	25	19	16	9	8	4	50	29	369
2019	Does not provide services to public	21	25	20	10	8	13	4	54	22	788
2018	Provides services to public	20	26	20	12	9	10	3	53	24	394
2018	Does not provide services to public	20	25	19	12	8	12	2	53	24	822
2017	Provides services to public	14	21	22	12	12	14	4	44	29	442
2017	Does not provide services to public	18	21	18	13	10	14	5	49	28	831
2014	Provides services to public	16	24	19	11	10	14	5	50	27	458
2014	Does not provide services to public	15	21	21	15	11	13	4	43	31	904
2011	Provides services to public	15	21	20	17	10	14	3	43	33	502
2011	Does not provide services to public	13	20	20	12	11	17	7	44	29	888

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	38	16	13	6	2	0	64	20	365
2019	Does not provide services to public	27	36	16	12	6	3	1	65	19	789
2018	Provides services to public	26	36	19	12	6	1	0	63	18	394
2018	Does not provide services to public	22	42	17	11	4	3	0	66	16	823
2017	Provides services to public	25	40	15	11	5	4	0	67	17	441
2017	Does not provide services to public	31	38	13	8	4	5	1	73	13	833
2014	Provides services to public	25	35	19	13	6	2	0	61	20	457
2014	Does not provide services to public	23	41	18	10	5	2	1	66	15	904
2011	Provides services to public	20	41	19	12	6	1	1	62	18	500
2011	Does not provide services to public	24	35	18	13	7	3	1	61	20	886
2008	Provides services to public	23	41	17	12	5	2	0	65	17	553
2008	Does not provide services to public	29	39	16	9	4	3	0	70	13	921

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	33	15	14	13	3	2	56	29	368
2019	Does not provide services to public	22	30	17	15	11	2	2	54	28	791
2018	Provides services to public	24	26	17	16	12	3	1	52	30	395
2018	Does not provide services to public	22	32	17	16	9	2	2	56	26	823
2017	Provides services to public	17	28	14	19	13	4	4	50	35	443
2017	Does not provide services to public	21	30	16	16	9	4	3	56	27	831
2014	Provides services to public	17	26	19	20	14	3	2	45	36	458
2014	Does not provide services to public	14	28	17	20	13	4	3	45	36	905
2011	Provides services to public	14	29	18	17	17	1	3	45	36	500
2011	Does not provide services to public	15	28	20	18	14	3	2	45	34	887
2008	Provides services to public	16	35	12	18	13	3	2	54	33	551
2008	Does not provide services to public	21	35	13	15	11	2	2	59	27	925

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	21	13	2	3	1	2	81	5	368
2019	Does not provide services to public	53	24	12	4	3	0	4	81	7	791

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	9	5	5	3	2	10	86	9	369
2019	Does not provide services to public	65	9	6	2	3	1	14	87	6	790

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	27	12	4	2	1	2	82	6	369
2019	Does not provide services to public	56	19	14	3	3	1	5	79	6	791

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	22	14	8	4	3	3	73	12	365
2019	Does not provide services to public	49	18	14	5	5	3	7	74	11	789

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	12	9	10	12	2	8	66	24	364
2019	Does not provide services to public	59	12	7	6	4	2	10	81	11	787

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	10	6	2	2	1	4	90	4	365
2019	Does not provide services to public	70	12	6	3	2	2	6	88	6	791

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	8	5	2	2	4	4	90	4	368
2019	Does not provide services to public	78	8	3	1	2	3	5	93	4	790

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	81	5	1	1	1	1	10	97	2	368
2019	Does not provide services to public	81	5	1	0	1	1	10	96	2	782

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	51	16	8	2	4	73	11	368
2019	Does not provide services to public	25	45	17	7	2	4	74	9	790
2018	Provides services to public	27	40	20	5	5	4	69	10	394
2018	Does not provide services to public	27	42	18	7	2	3	72	9	823
2017	Provides services to public	22	43	20	6	3	5	69	10	442
2017	Does not provide services to public	26	41	19	7	3	4	70	10	828

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	39	9	7	2	2	81	9	367
2019	Does not provide services to public	45	41	9	4	1	0	86	4	787
2018	Provides services to public	46	39	9	4	1	1	86	5	392
2018	Does not provide services to public	46	39	7	4	2	2	87	6	820
2017	Provides services to public	40	45	8	4	1	1	86	6	441
2017	Does not provide services to public	45	41	8	3	1	1	87	5	833
2014	Provides services to public	42	37	14	3	1	2	82	5	458
2014	Does not provide services to public	42	41	10	3	2	2	85	5	905
2011	Provides services to public	34	40	14	6	3	2	76	9	500
2011	Does not provide services to public	34	43	11	4	3	4	80	8	890

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	38	11	4	2	3	83	5	369
2019	Does not provide services to public	52	35	8	2	1	2	89	3	788
2018	Provides services to public	47	36	8	6	1	2	84	7	391
2018	Does not provide services to public	45	39	8	3	1	3	87	4	819
2017	Provides services to public	40	39	12	3	2	4	82	6	441
2017	Does not provide services to public	44	36	10	3	2	6	84	5	832
2014	Provides services to public	42	38	12	3	1	4	83	4	458
2014	Does not provide services to public	42	37	13	2	1	5	84	3	903

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	37	7	3	2	0	89	5	368
2019	Does not provide services to public	61	31	5	2	1	0	92	2	790
2018	Provides services to public	58	30	8	2	1	0	88	3	392
2018	Does not provide services to public	56	35	6	2	1	0	91	3	820
2017	Provides services to public	50	40	6	2	2	0	90	4	443
2017	Does not provide services to public	53	36	6	3	1	0	90	4	834
2014	Provides services to public	47	40	9	2	1	0	88	3	457
2014	Does not provide services to public	49	40	8	2	1	0	89	3	902
2011	Provides services to public	40	40	13	5	2	0	80	7	501
2011	Does not provide services to public	41	43	10	3	2	1	85	5	887
2008	Provides services to public	41	39	11	6	2	1	81	8	551
2008	Does not provide services to public	43	43	8	4	2	0	86	6	924

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	29	12	2	2	1	84	4	365
2019	Does not provide services to public	58	30	8	2	1	0	89	3	791
2018	Provides services to public	55	30	9	3	2	1	86	5	390
2018	Does not provide services to public	56	31	9	3	2	0	87	4	820
2017	Provides services to public	49	33	12	3	2	1	83	5	441
2017	Does not provide services to public	52	32	9	3	3	1	84	6	828
2014	Provides services to public	38	39	16	4	3	0	78	6	458
2014	Does not provide services to public	40	41	13	5	1	1	82	5	905
2011	Provides services to public	31	38	17	9	4	1	70	13	500
2011	Does not provide services to public	31	39	18	7	3	1	71	11	887

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	33	9	5	2	1	84	7	364
2019	Does not provide services to public	54	33	8	3	2	0	87	5	785
2018	Provides services to public	49	36	9	5	1	0	85	7	392
2018	Does not provide services to public	51	35	8	3	2	0	87	5	820
2017	Provides services to public	45	37	11	4	2	0	83	6	443
2017	Does not provide services to public	48	36	9	5	2	0	85	7	833
2014	Provides services to public	35	43	15	3	3	0	79	6	458
2014	Does not provide services to public	40	42	11	5	1	1	83	6	903
2011	Provides services to public	27	44	15	10	3	0	71	13	501
2011	Does not provide services to public	29	43	17	7	3	0	73	10	889
2008	Provides services to public	38	38	14	7	3	0	76	10	552
2008	Does not provide services to public	43	39	9	6	2	1	82	8	925

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	25	10	6	4	3	0	80	10	369
2019	Does not provide services to public	51	24	12	8	2	3	1	77	10	792
2018	Provides services to public	52	26	11	6	3	2	0	80	9	392
2018	Does not provide services to public	49	25	15	7	4	1	0	75	10	822
2017	Provides services to public	43	25	13	8	5	5	0	72	15	441
2017	Does not provide services to public	43	27	15	6	4	5	0	74	11	828
2014	Provides services to public	36	30	20	6	4	4	1	69	10	458
2014	Does not provide services to public	40	28	15	9	4	4	1	71	13	904
2011	Provides services to public	35	28	16	9	7	4	2	67	17	501
2011	Does not provide services to public	33	29	17	11	6	4	1	65	18	887
2008	Provides services to public	37	26	15	10	5	6	1	67	16	551
2008	Does not provide services to public	38	27	15	9	5	4	1	69	15	924

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	32	35	33	369
2019	Does not provide services to public	37	32	31	794
2018	Provides services to public	31	39	30	393
2018	Does not provide services to public	35	37	28	826
2017	Provides services to public	31	38	32	443
2017	Does not provide services to public	35	35	30	833
2014	Provides services to public	32	35	33	456
2014	Does not provide services to public	34	33	33	905
2011	Provides services to public	33	33	33	500
2011	Does not provide services to public	42	32	26	888

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	15	38	26	4	12	4	115
2019	Does not provide services to public	14	33	32	3	11	6	292
2018	Provides services to public	14	40	27	2	7	10	122
2018	Does not provide services to public	14	35	28	5	11	7	285
2017	Provides services to public	9	32	27	8	13	11	136
2017	Does not provide services to public	11	28	32	4	16	9	291
2014	Provides services to public	17	34	29	9	9999	10	147
2014	Does not provide services to public	11	35	37	5	9999	13	312
2011	Provides services to public	22	32	32	6	9999	9	167
2011	Does not provide services to public	15	31	42	5	9999	8	368

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	45	7	11	3	0	1	79	14	363
2019	Does not provide services to public	32	45	10	7	2	1	4	80	9	790

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	29	8	1	1	5	1	89	2	362
2019	Does not provide services to public	56	25	6	2	0	5	5	90	3	788

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	368
2019	Does not provide services to public	9	91	793
2018	Provides services to public	9	91	394
2018	Does not provide services to public	10	90	825

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	56
2019	Does not provide services to public	45	55	72
2018	Provides services to public	39	61	36
2018	Does not provide services to public	50	50	85

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	56
2019	Does not provide services to public	63	37	72
2018	Provides services to public	61	39	36
2018	Does not provide services to public	70	30	85

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	56
2019	Does not provide services to public	100	72
2018	Provides services to public	100	36
2018	Does not provide services to public	100	85

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	55
2019	Does not provide services to public	40	60	71
2018	Provides services to public	42	58	36
2018	Does not provide services to public	29	71	85

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	55
2019	Does not provide services to public	43	57	71
2018	Provides services to public	41	59	36
2018	Does not provide services to public	39	61	85

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	55
2019	Does not provide services to public	42	58	71
2018	Provides services to public	46	54	36
2018	Does not provide services to public	44	56	85

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	55
2019	Does not provide services to public	39	61	71
2018	Provides services to public	37	63	36
2018	Does not provide services to public	36	64	85

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	55
2019	Does not provide services to public	18	82	71
2018	Provides services to public	33	67	36
2018	Does not provide services to public	22	78	85

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	55
2019	Does not provide services to public	52	48	71
2018	Provides services to public	64	36	36
2018	Does not provide services to public	64	36	85

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	55
2019	Does not provide services to public	28	72	71
2018	Provides services to public	22	78	36
2018	Does not provide services to public	30	70	85

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	55
2019	Does not provide services to public	0	100	71

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	55
2019	Does not provide services to public	43	57	71
2018	Provides services to public	41	59	36
2018	Does not provide services to public	38	62	85

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	55
2019	Does not provide services to public	22	78	71
2018	Provides services to public	25	75	36
2018	Does not provide services to public	13	87	85

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	55
2019	Does not provide services to public	17	83	71
2018	Provides services to public	24	76	36
2018	Does not provide services to public	15	85	85

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	54
2019	Does not provide services to public	57	43	71
2018	Provides services to public	61	39	36
2018	Does not provide services to public	49	51	85

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	54
2019	Does not provide services to public	26	74	71
2018	Provides services to public	39	61	36
2018	Does not provide services to public	29	71	85

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	54
2019	Does not provide services to public	11	89	71
2018	Provides services to public	14	86	36
2018	Does not provide services to public	8	92	85

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	54
2019	Does not provide services to public	17	83	71
2018	Provides services to public	16	84	36
2018	Does not provide services to public	11	89	85

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	54
2019	Does not provide services to public	11	89	71

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	54
2019	Does not provide services to public	22	78	71
2018	Provides services to public	13	87	36
2018	Does not provide services to public	17	83	85

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	54
2019	Does not provide services to public	21	79	71
2018	Provides services to public	23	77	36
2018	Does not provide services to public	25	75	85

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	365
2019	Does not provide services to public	10	90	792

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	17	19	7	5	26	9	52	18	369
2019	Does not provide services to public	18	17	17	6	4	31	8	57	15	791
2018	Provides services to public	18	15	20	6	4	32	7	52	16	392
2018	Does not provide services to public	15	16	17	6	3	37	7	54	15	821
2017	Provides services to public	16	15	17	5	6	34	8	52	18	441
2017	Does not provide services to public	12	18	16	6	4	36	10	54	17	834
2014	Provides services to public	14	17	17	5	4	35	8	54	15	457
2014	Does not provide services to public	14	16	17	5	5	33	10	52	17	903

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	35	15	5	3	6	0	76	8	368
2019	Does not provide services to public	39	34	14	4	2	7	1	79	7	793
2018	Provides services to public	35	35	15	4	1	9	0	77	6	394
2018	Does not provide services to public	32	35	14	4	1	11	2	78	6	821
2017	Provides services to public	29	34	15	6	3	12	1	73	10	440
2017	Does not provide services to public	29	34	16	4	3	13	1	73	8	834
2014	Provides services to public	28	30	19	4	2	16	2	70	7	457
2014	Does not provide services to public	27	31	19	4	2	15	1	70	8	903
2011	Provides services to public	28	37	15	9	3	8	0	71	13	500
2011	Does not provide services to public	30	36	16	4	2	11	0	75	7	889

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	369
2019	Does not provide services to public	6	94	791
2018	Provides services to public	6	94	392
2018	Does not provide services to public	4	96	820

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	30
2019	Does not provide services to public	34	66	45
2018	Provides services to public	27	73	27
2018	Does not provide services to public	38	62	39

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	69	31	30
2019	Does not provide services to public	75	25	45

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	30
2019	Does not provide services to public	100	45
2018	Provides services to public	100	27
2018	Does not provide services to public	100	39

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	30
2019	Does not provide services to public	0	100	45

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	26
2019	Does not provide services to public	25	75	45
2018	Provides services to public	23	77	26
2018	Does not provide services to public	23	77	39

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	26
2019	Does not provide services to public	40	60	45
2018	Provides services to public	35	65	26
2018	Does not provide services to public	38	62	39

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	26
2019	Does not provide services to public	0	100	45

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	26
2019	Does not provide services to public	15	85	45
2018	Provides services to public	19	81	26
2018	Does not provide services to public	13	87	39

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	26
2019	Does not provide services to public	100	45
2018	Provides services to public	100	26
2018	Does not provide services to public	100	39

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	26
2019	Does not provide services to public	31	69	45
2018	Provides services to public	34	66	27
2018	Does not provide services to public	35	65	39

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	26
2019	Does not provide services to public	54	46	45
2018	Provides services to public	44	56	27
2018	Does not provide services to public	42	58	39

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	363
2019	Does not provide services to public	5	95	794

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	14	20	3	4	31	8	55	12	367
2019	Does not provide services to public	18	17	18	2	2	35	8	61	8	792
2018	Provides services to public	19	16	17	5	2	34	7	59	11	392
2018	Does not provide services to public	15	16	16	3	2	41	7	61	9	818
2017	Provides services to public	16	18	18	2	2	38	6	61	7	442
2017	Does not provide services to public	14	17	16	2	2	40	10	61	8	834
2014	Provides services to public	14	17	21	2	1	37	8	57	5	458
2014	Does not provide services to public	14	12	19	2	1	43	9	55	6	904

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	30	15	3	4	8	1	77	7	369
2019	Does not provide services to public	41	32	13	2	1	9	1	81	4	791
2018	Provides services to public	37	33	15	5	1	9	1	78	6	393
2018	Does not provide services to public	33	33	15	2	1	14	2	79	4	820
2017	Provides services to public	31	37	12	3	2	14	2	80	5	441
2017	Does not provide services to public	32	35	14	1	2	15	1	79	4	833
2014	Provides services to public	29	31	17	2	0	18	2	75	3	458
2014	Does not provide services to public	28	33	15	2	1	19	2	77	4	904
2011	Provides services to public	34	36	13	4	2	11	1	79	7	502
2011	Does not provide services to public	34	38	12	2	1	13	0	83	4	889

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	33	23	12	14	0	2	50	26	369
2019	Does not provide services to public	25	29	23	10	13	0	1	54	23	793
2018	Provides services to public	18	26	25	14	15	0	2	45	29	394
2018	Does not provide services to public	21	25	24	15	14	0	2	46	29	824
2017	Provides services to public	18	20	22	16	22	1	2	39	39	441
2017	Does not provide services to public	22	20	21	16	19	0	2	42	36	833

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	29	26	18	11	0	0	45	29	368
2019	Does not provide services to public	20	31	28	13	8	0	0	51	22	793
2018	Provides services to public	15	24	30	19	11	1	0	40	30	393
2018	Does not provide services to public	16	26	32	17	9	0	0	42	26	822
2017	Provides services to public	15	27	26	19	13	0	1	42	32	442
2017	Does not provide services to public	16	27	30	14	12	0	1	44	26	835

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	34	23	11	10	0	55	22	365
2019	Does not provide services to public	24	30	26	13	7	1	55	19	786
2018	Provides services to public	19	32	24	18	6	1	51	24	393
2018	Does not provide services to public	18	31	26	15	9	1	50	24	823
2017	Provides services to public	20	29	25	15	8	2	51	24	440
2017	Does not provide services to public	21	26	24	16	11	1	48	28	833

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	24	25	16	13	1	0	46	29	366
2019	Does not provide services to public	23	27	26	13	11	0	1	50	24	790
2018	Provides services to public	18	26	24	18	12	1	1	45	30	393
2018	Does not provide services to public	20	27	24	16	11	1	1	47	28	822
2017	Provides services to public	18	22	25	19	14	1	2	41	34	442
2017	Does not provide services to public	20	25	25	16	12	1	2	46	28	835

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	23	14	6	5	1	3	75	11	367
2019	Does not provide services to public	48	26	11	7	3	0	4	77	11	791
2018	Provides services to public	40	28	13	9	4	1	5	72	14	390
2018	Does not provide services to public	44	26	14	7	5	0	4	72	12	819
2017	Provides services to public	37	25	15	6	5	0	11	70	13	441
2017	Does not provide services to public	41	24	16	7	5	1	7	70	13	834

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	31	21	7	8	0	64	15	367
2019	Does not provide services to public	34	32	18	9	6	1	66	15	789
2018	Provides services to public	28	30	21	11	9	2	59	20	391
2018	Does not provide services to public	30	27	23	10	10	0	57	20	822
2017	Provides services to public	31	28	19	13	8	1	59	22	440
2017	Does not provide services to public	27	29	24	11	8	1	57	19	834

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	36	21	9	6	0	0	64	15	368
2019	Does not provide services to public	30	35	21	8	3	1	1	67	12	793
2018	Provides services to public	25	35	21	13	3	1	0	62	17	395
2018	Does not provide services to public	27	34	23	9	4	1	1	63	14	821
2017	Provides services to public	28	33	22	9	6	1	2	62	15	441
2017	Does not provide services to public	30	31	20	12	4	1	2	62	17	832

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	34	23	12	4	0	0	60	16	367
2019	Does not provide services to public	23	37	23	12	5	0	1	60	17	792
2018	Provides services to public	20	37	25	12	4	1	1	58	16	394
2018	Does not provide services to public	21	34	28	10	5	0	1	56	15	822
2017	Provides services to public	24	33	22	11	7	1	1	59	19	439
2017	Does not provide services to public	23	31	23	14	7	0	1	56	21	832

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	35	19	8	6	0	0	67	14	368
2019	Does not provide services to public	29	31	22	11	6	0	1	61	17	792
2018	Provides services to public	28	32	19	15	4	1	1	62	18	394
2018	Does not provide services to public	24	33	24	11	6	0	1	58	17	820
2017	Provides services to public	27	30	23	12	5	0	2	59	17	440
2017	Does not provide services to public	27	29	21	14	7	0	2	57	21	834

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	28	16	8	5	0	0	71	13	367
2019	Does not provide services to public	51	25	13	6	4	0	2	77	10	790

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	33	18	11	5	0	0	66	16	365
2019	Does not provide services to public	35	33	21	7	3	0	1	68	11	787
2018	Provides services to public	29	31	23	11	5	0	1	61	16	393
2018	Does not provide services to public	30	32	22	10	4	0	2	64	14	814
2017	Provides services to public	28	32	22	10	6	1	1	62	16	439
2017	Does not provide services to public	33	31	20	8	6	0	2	66	14	832

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	25	10	5	2	1	83	7	366
2019	Does not provide services to public	61	23	9	3	2	2	85	5	788
2018	Provides services to public	52	30	9	5	2	1	83	7	393
2018	Does not provide services to public	53	25	13	3	2	3	81	6	820
2017	Provides services to public	54	24	12	5	3	2	80	8	442
2017	Does not provide services to public	59	24	11	3	1	2	85	4	833

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	11	3	1	1	1	5	95	2	366
2019	Does not provide services to public	78	9	3	1	1	0	7	94	3	790
2018	Provides services to public	73	13	5	2	1	1	6	92	3	395
2018	Does not provide services to public	72	14	5	1	1	0	6	92	2	819

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	12	9	3	3	0	2	84	6	369
2019	Does not provide services to public	77	10	5	2	3	1	2	89	5	780
2018	Provides services to public	74	11	5	3	2	1	4	90	5	392
2018	Does not provide services to public	74	10	5	2	3	1	4	89	6	820
2017	Provides services to public	74	10	5	2	3	1	4	89	5	440
2017	Does not provide services to public	76	10	4	3	2	0	4	90	5	834

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	28	10	4	2	1	84	6	367
2019	Does not provide services to public	60	24	9	3	2	2	86	5	784
2018	Provides services to public	63	24	7	4	1	2	88	5	391
2018	Does not provide services to public	58	25	10	3	2	1	85	5	823
2017	Provides services to public	58	27	8	3	2	3	87	5	442
2017	Does not provide services to public	59	24	10	3	2	3	85	4	834

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	18	9	6	4	0	1	81	10	366
2019	Does not provide services to public	65	17	8	4	4	0	2	84	8	780
2018	Provides services to public	59	19	8	8	3	0	2	80	12	393
2018	Does not provide services to public	60	17	11	6	4	0	1	79	11	820
2017	Provides services to public	57	19	9	6	5	1	3	79	11	442
2017	Does not provide services to public	62	18	9	4	4	0	3	83	8	829

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	13	4	1	2	0	21	92	3	365
2019	Does not provide services to public	58	13	5	2	1	0	20	89	5	781
2018	Provides services to public	54	14	5	2	0	0	24	89	3	392
2018	Does not provide services to public	53	13	6	2	1	0	25	89	3	817
2017	Provides services to public	53	13	3	2	1	1	27	91	4	442
2017	Does not provide services to public	57	13	4	2	1	0	23	91	4	830

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	23	5	1	0	0	2	94	1	367
2019	Does not provide services to public	78	11	5	1	0	0	5	94	1	781
2018	Provides services to public	63	24	8	1	1	0	4	90	2	391
2018	Does not provide services to public	74	13	4	1	1	0	6	93	2	820
2017	Provides services to public	62	24	7	1	1	1	5	91	2	440
2017	Does not provide services to public	72	14	5	1	0	0	8	93	1	828

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	12	6	3	2	0	3	88	6	368
2019	Does not provide services to public	75	10	5	3	4	0	3	88	7	787
2018	Provides services to public	70	13	6	3	4	1	4	86	8	392
2018	Does not provide services to public	72	13	5	3	4	0	4	88	7	825
2017	Provides services to public	62	17	7	5	5	0	5	83	10	443
2017	Does not provide services to public	67	12	6	5	4	0	5	84	9	834

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	28	11	2	2	1	84	5	368
2019	Does not provide services to public	48	28	16	3	2	1	78	6	787
2018	Provides services to public	44	24	17	8	3	4	71	12	391
2018	Does not provide services to public	44	29	17	5	3	2	75	8	820
2017	Provides services to public	51	25	14	5	2	2	78	8	441
2017	Does not provide services to public	49	27	15	4	2	3	79	6	829

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	35	35	11	3	0	51	14	369
2019	Does not provide services to public	19	34	36	8	3	0	53	11	792
2018	Provides services to public	14	35	34	14	3	0	48	18	395
2018	Does not provide services to public	13	33	38	13	4	0	46	16	825
2017	Provides services to public	8	34	39	12	6	1	43	18	442
2017	Does not provide services to public	11	32	39	13	5	0	42	18	834

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	19	38	28	11	0	39	24	367
2019	Does not provide services to public	6	17	37	26	12	1	39	24	782
2018	Provides services to public	6	19	40	24	12	0	36	24	389
2018	Does not provide services to public	8	18	39	24	11	0	35	26	816
2017	Provides services to public	8	18	39	23	12	1	35	26	443
2017	Does not provide services to public	7	19	40	23	11	0	34	26	832

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	40	10	4	2	0	85	5	366
2019	Does not provide services to public	47	42	7	2	1	1	89	3	787
2018	Provides services to public	46	40	8	4	1	2	87	5	392
2018	Does not provide services to public	47	42	7	3	1	1	90	3	818
2017	Provides services to public	33	48	10	4	2	3	83	6	442
2017	Does not provide services to public	42	42	8	3	2	2	87	5	830

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	43	14	7	4	0	75	11	367
2019	Does not provide services to public	35	41	13	6	4	1	77	10	793
2018	Provides services to public	35	38	16	8	2	1	74	10	393
2018	Does not provide services to public	35	41	11	8	3	1	77	11	825
2017	Provides services to public	23	48	13	10	5	1	72	15	442
2017	Does not provide services to public	24	47	14	9	4	2	73	13	834

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	369
2019	Does not provide services to public	14	86	791
2017	Provides services to public	14	86	443
2017	Does not provide services to public	15	85	834
2014	Provides services to public	13	87	457
2014	Does not provide services to public	12	88	904

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	82	18	62
2019	Does not provide services to public	87	13	107
2017	Provides services to public	85	15	66
2017	Does not provide services to public	87	13	130
2014	Provides services to public	85	15	58
2014	Does not provide services to public	81	19	114

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	26	2	4	2	0	0	92	6	49
2019	Does not provide services to public	57	30	7	5	2	0	0	86	7	90
2017	Provides services to public	39	43	7	8	4	0	0	82	11	55
2017	Does not provide services to public	58	29	8	2	2	1	0	88	4	113
2014	Provides services to public	42	38	7	6	0	2	5	86	6	49
2014	Does not provide services to public	64	29	0	6	1	0	0	93	7	93

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	30	25	10	10	1	0	25	75	367
2019	Does not provide services to public	28	31	19	10	10	2	1	29	71	789
2018	Provides services to public	28	26	21	12	10	2	1	29	71	394
2018	Does not provide services to public	28	28	21	12	9	2	0	29	71	825
2017	Provides services to public	23	23	21	11	17	4	1	24	76	443
2017	Does not provide services to public	32	22	20	11	11	3	1	34	66	834

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	274
2019	Does not provide services to public	60	40	557

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	268
2019	Does not provide services to public	36	64	540
2018	Provides services to public	26	74	273
2018	Does not provide services to public	35	65	573

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	32	18	17	12	1	3	51	30	268
2019	Does not provide services to public	21	29	16	15	11	2	6	54	28	541
2018	Provides services to public	16	32	19	14	11	0	7	52	27	271
2018	Does not provide services to public	23	27	19	12	8	1	11	57	22	577
2017	Provides services to public	15	27	13	17	16	1	12	48	37	321
2017	Does not provide services to public	21	24	16	17	10	3	10	51	31	527

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	16	14	23	34	2	5	23	62	268
2019	Does not provide services to public	6	14	16	22	33	2	7	22	61	542
2018	Provides services to public	3	11	17	26	36	1	7	15	67	272
2018	Does not provide services to public	6	11	13	25	37	1	6	18	67	577
2017	Provides services to public	4	6	9	23	48	2	7	11	79	320
2017	Does not provide services to public	4	7	12	17	50	3	8	12	75	528

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	23	15	9	10	1	6	63	20	360
2019	Does not provide services to public	33	19	15	13	13	0	7	56	28	777
2018	Provides services to public	40	13	17	10	10	1	9	59	23	394
2018	Does not provide services to public	32	18	17	12	12	1	8	55	26	819

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Heritage by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment