2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	38	57	3	3	0	95	3	37
2019	IS-03	62	38	0	0	0	100	0	13
2019	IS-04	30	70	0	0	0	100	0	10
2019	IS-05	10	70	10	10	0	80	10	10
2017	IS	27	57	3	11	3	84	13	37
2017	IS-03	33	60	0	7	0	93	7	15
2017	IS-04	40	40	10	10	0	80	10	10
2014	IS	29	45	8	13	5	74	18	38
2014	IS-03	36	27	9	18	9	64	27	11
2014	IS-04	8	62	15	8	8	69	15	13
2011	IS	33	48	7	10	3	80	13	61
2011	IS-03	29	53	6	12	0	82	12	17
2011	IS-04	38	38	10	5	10	76	14	21
2011	IS-05	38	46	8	8	0	85	8	13
2008	IS	34	55	2	9	0	89	9	65
2008	IS-03	36	50	5	9	0	86	9	22
2008	IS-04	35	48	0	17	0	83	17	23
2008	IS-05	31	69	0	0	0	100	0	13

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	76	16	0	3	3	3	94	6	37
2019	IS-03	85	8	0	0	0	8	100	0	13
2019	IS-04	60	30	0	10	0	0	90	10	10
2019	IS-05	70	20	0	0	10	0	90	10	10
2017	IS	76	19	0	3	3	0	95	5	37
2017	IS-03	80	13	0	0	7	0	93	7	15
2017	IS-04	60	40	0	0	0	0	100	0	10
2014	IS	70	8	5	5	8	3	80	14	37
2014	IS-03	64	0	0	9	18	9	70	30	11
2014	IS-04	67	17	8	8	0	0	83	8	12
2011	IS	64	23	0	11	2	0	87	13	61
2011	IS-03	65	29	0	6	0	0	94	6	17
2011	IS-04	62	29	0	5	5	0	90	10	21
2011	IS-05	69	15	0	15	0	0	85	15	13
2008	IS	71	22	2	5	2	0	92	6	65
2008	IS-03	73	18	0	5	5	0	91	9	22
2008	IS-04	78	22	0	0	0	0	100	0	23
2008	IS-05	62	23	8	8	0	0	85	8	13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	49	35	5	11	0	84	11	37
2019	IS-03	69	31	0	0	0	100	0	13
2019	IS-04	30	40	10	20	0	70	20	10
2019	IS-05	40	30	10	20	0	70	20	10
2017	IS	43	38	3	8	8	81	16	37
2017	IS-03	60	27	7	0	7	87	7	15
2017	IS-04	20	60	0	10	10	80	20	10
2014	IS	45	26	3	21	5	71	26	38
2014	IS-03	55	27	0	18	0	82	18	11
2014	IS-04	23	23	0	38	15	46	54	13
2011	IS	50	37	3	8	2	87	10	60
2011	IS-03	59	29	0	6	6	88	12	17
2011	IS-04	45	40	5	10	0	85	10	20
2011	IS-05	69	15	0	15	0	85	15	13

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	29	43	11	9	9	0	0	71	17	35
2019	IS-03	42	25	8	8	17	0	0	67	25	12
2019	IS-04	10	60	0	20	10	0	0	70	30	10
2018	IS	17	45	21	10	7	0	0	62	17	29
2018	IS-05	10	40	40	10	0	0	0	50	10	10
2017	IS	14	59	11	11	5	0	0	73	16	37
2017	IS-03	7	53	13	13	13	0	0	60	27	15
2017	IS-04	20	50	20	10	0	0	0	70	10	10
2014	IS	16	26	13	26	19	0	0	42	45	38
2014	IS-03	0	36	18	45	0	0	0	36	45	11
2014	IS-04	15	15	8	23	38	0	0	31	62	13
2011	IS	10	36	16	25	10	2	2	47	36	61
2011	IS-03	6	29	18	24	18	0	6	38	44	17
2011	IS-04	10	43	19	19	10	0	0	52	29	21
2011	IS-05	23	46	15	15	0	0	0	69	15	13
2008	IS	12	54	8	14	5	2	6	72	20	65
2008	IS-03	18	50	5	27	0	0	0	68	27	22
2008	IS-04	13	43	13	4	9	4	13	68	16	23
2008	IS-05	8	77	8	0	8	0	0	85	8	13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	54	32	8	5	86	5	37
2019	IS-03	54	38	8	0	92	0	13
2019	IS-04	60	20	0	20	80	20	10
2019	IS-05	40	40	20	0	80	0	10
2017	IS	49	38	8	5	86	5	37
2017	IS-03	47	40	7	7	87	7	15
2017	IS-04	60	30	10	0	90	0	10
2014	IS	42	45	11	3	87	3	38
2014	IS-03	45	36	18	0	82	0	11
2014	IS-04	23	62	8	8	85	8	13

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	54	41	3	3	0	95	3	37
2019	IS-03	54	46	0	0	0	100	0	13
2019	IS-04	50	50	0	0	0	100	0	10
2019	IS-05	50	30	10	10	0	80	10	10
2018	IS	43	32	14	11	0	75	11	28
2018	IS-05	30	50	10	10	0	80	10	10
2017	IS	51	30	8	8	3	81	11	37
2017	IS-03	47	27	13	13	0	73	13	15
2017	IS-04	60	30	0	0	10	90	10	10
2014	IS	13	34	19	18	16	48	34	38
2014	IS-03	9	27	9	18	36	36	55	11
2014	IS-04	8	38	23	31	0	46	31	13
2011	IS	27	52	5	12	5	78	17	60
2011	IS-03	35	41	6	12	6	76	18	17
2011	IS-04	19	62	5	10	5	81	14	21
2011	IS-05	38	46	8	8	0	85	8	13

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	46	43	11	0	0	89	0	37
2019	IS-03	54	46	0	0	0	100	0	13
2019	IS-04	40	50	10	0	0	90	0	10
2019	IS-05	30	50	20	0	0	80	0	10
2018	IS	34	52	7	7	0	86	7	29
2018	IS-05	10	90	0	0	0	100	0	10
2017	IS	38	49	3	8	3	86	11	37
2017	IS-03	33	60	7	0	0	93	0	15
2017	IS-04	30	40	0	20	10	70	30	10
2014	IS	16	34	26	13	11	50	24	38
2014	IS-03	0	27	36	9	27	27	36	11
2014	IS-04	15	23	31	23	8	38	31	13
2011	IS	30	45	10	12	3	75	15	60
2011	IS-03	35	41	6	6	12	76	18	17
2011	IS-04	24	52	14	10	0	76	10	21
2011	IS-05	42	42	8	8	0	83	8	12
2008	IS	56	36	2	3	3	92	6	64
2008	IS-03	59	36	0	0	5	95	5	22
2008	IS-04	55	36	5	5	0	91	5	22
2008	IS-05	62	38	0	0	0	100	0	13

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	35	41	16	5	3	0	76	8	37
2019	IS-03	46	31	15	8	0	0	77	8	13
2019	IS-04	30	60	10	0	0	0	90	0	10
2019	IS-05	20	40	20	10	10	0	60	20	10
2018	IS	21	28	17	24	7	3	50	32	29
2018	IS-05	10	10	40	20	20	0	20	40	10
2017	IS	30	38	22	5	5	0	68	11	37
2017	IS-03	27	27	40	7	0	0	53	7	15
2017	IS-04	20	50	20	0	10	0	70	10	10
2014	IS	21	34	16	11	18	0	55	29	38
2014	IS-03	18	36	9	18	18	0	55	36	11
2014	IS-04	15	15	23	15	31	0	31	46	13
2011	IS	25	38	11	16	10	0	62	26	61
2011	IS-03	35	18	12	18	18	0	53	35	17
2011	IS-04	24	33	14	14	14	0	57	29	21
2011	IS-05	23	62	0	15	0	0	85	15	13

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	32	49	8	11	0	81	11	37
2019	IS-03	38	38	8	15	0	77	15	13
2019	IS-04	40	50	0	10	0	90	10	10
2019	IS-05	10	60	20	10	0	70	10	10
2018	IS	28	38	10	17	7	66	24	29
2018	IS-05	30	30	10	10	20	60	30	10
2017	IS	32	43	14	8	3	76	11	37
2017	IS-03	13	60	20	7	0	73	7	15
2017	IS-04	40	40	0	10	10	80	20	10

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	46	49	3	3	0	0	95	3	37
2019	IS-03	46	54	0	0	0	0	100	0	13
2019	IS-04	40	50	0	10	0	0	90	10	10
2019	IS-05	40	60	0	0	0	0	100	0	10
2018	IS	38	48	10	3	0	0	86	3	29
2018	IS-05	50	40	10	0	0	0	90	0	10
2017	IS	42	42	14	3	0	0	83	3	36
2017	IS-03	27	53	20	0	0	0	80	0	15
2014	IS	18	53	24	3	3	0	71	5	38
2014	IS-03	9	82	9	0	0	0	91	0	11
2014	IS-04	8	46	31	8	8	0	54	15	13
2011	IS	34	39	15	7	3	2	75	10	61
2011	IS-03	35	35	12	0	12	6	75	13	17
2011	IS-04	33	33	19	14	0	0	67	14	21
2011	IS-05	38	54	8	0	0	0	92	0	13
2008	IS	60	32	5	2	2	0	92	3	65
2008	IS-03	50	45	0	0	5	0	95	5	22
2008	IS-04	61	30	4	4	0	0	91	4	23
2008	IS-05	85	15	0	0	0	0	100	0	13

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	43	32	14	11	0	76	11	37
2019	IS-03	46	31	8	15	0	77	15	13
2019	IS-04	40	50	0	10	0	90	10	10
2019	IS-05	30	30	30	10	0	60	10	10
2018	IS	24	28	17	14	17	52	31	29
2018	IS-05	10	30	10	30	20	40	50	10
2017	IS	35	38	14	8	5	73	14	37
2017	IS-03	20	40	27	13	0	60	13	15
2017	IS-04	30	40	10	0	20	70	20	10

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	41	8	0	0	92	0	37
2019	IS-03	54	46	0	0	0	100	0	13
2019	IS-04	50	40	10	0	0	90	0	10
2019	IS-05	50	30	20	0	0	80	0	10
2018	IS	36	36	25	4	0	71	4	28
2018	IS-05	30	40	30	0	0	70	0	10
2017	IS	51	38	8	0	3	89	3	37
2017	IS-03	47	40	13	0	0	87	0	15
2017	IS-04	30	50	10	0	10	80	10	10
2014	IS	39	32	11	11	8	71	19	38
2014	IS-03	27	45	0	9	18	73	27	11
2014	IS-04	38	31	15	8	8	69	15	13
2011	IS	54	31	8	5	2	85	7	61
2011	IS-03	53	35	6	0	6	88	6	17
2011	IS-04	62	29	0	10	0	90	10	21
2011	IS-05	62	15	23	0	0	77	0	13

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	38	43	8	8	3	0	0	81	11	37
2019	IS-03	38	46	8	8	0	0	0	85	8	13
2019	IS-04	30	50	10	0	10	0	0	80	10	10
2019	IS-05	40	30	10	20	0	0	0	70	20	10
2018	IS	21	28	17	31	3	0	0	48	34	29
2018	IS-05	10	30	10	40	10	0	0	40	50	10
2017	IS	38	35	5	11	11	0	0	73	22	37
2017	IS-03	40	27	13	13	7	0	0	67	20	15
2017	IS-04	0	60	0	10	30	0	0	60	40	10
2014	IS	19	31	13	16	18	3	0	51	35	38
2014	IS-03	9	36	9	27	9	9	0	50	40	11
2014	IS-04	15	15	15	23	31	0	0	31	54	13
2011	IS	30	38	11	11	8	0	2	68	20	61
2011	IS-03	29	35	12	6	12	0	6	69	19	17
2011	IS-04	33	38	10	14	5	0	0	71	19	21
2011	IS-05	38	31	15	8	8	0	0	69	15	13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	46	38	8	8	0	84	8	37
2019	IS-03	54	38	8	0	0	92	0	13
2019	IS-04	40	40	0	20	0	80	20	10
2019	IS-05	40	30	20	10	0	70	10	10
2018	IS	24	34	14	21	7	59	28	29
2018	IS-05	30	30	20	20	0	60	20	10
2017	IS	38	41	5	8	8	78	16	37
2017	IS-03	40	40	13	7	0	80	7	15
2017	IS-04	10	50	0	10	30	60	40	10
2014	IS	21	29	26	16	8	50	24	38
2014	IS-03	9	36	0	55	0	45	55	11
2014	IS-04	23	31	23	0	23	54	23	13

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	38	35	16	11	0	0	73	11	37
2019	IS-03	46	31	8	15	0	0	77	15	13
2019	IS-04	30	60	10	0	0	0	90	0	10
2019	IS-05	30	20	30	20	0	0	50	20	10
2018	IS	28	28	24	10	3	7	59	15	29
2018	IS-05	20	40	30	0	0	10	67	0	10
2017	IS	30	49	14	3	5	0	78	8	37
2017	IS-03	20	53	20	0	7	0	73	7	15
2017	IS-04	10	50	20	10	10	0	60	20	10
2014	IS	26	37	21	11	5	0	63	16	38
2014	IS-03	18	27	27	27	0	0	45	27	11
2014	IS-04	23	54	8	8	8	0	77	15	13
2011	IS	35	40	12	12	2	0	75	13	60
2011	IS-03	35	29	6	29	0	0	65	29	17
2011	IS-04	40	40	15	0	5	0	80	5	20
2011	IS-05	38	46	8	8	0	0	85	8	13

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	54	35	8	3	0	89	3	37
2019	IS-03	62	31	8	0	0	92	0	13
2019	IS-04	50	40	10	0	0	90	0	10
2019	IS-05	50	40	0	10	0	90	10	10
2018	IS	28	45	24	0	3	72	3	29
2018	IS-05	10	70	20	0	0	80	0	10
2017	IS	51	38	11	0	0	89	0	37
2017	IS-03	40	53	7	0	0	93	0	15
2017	IS-04	50	20	30	0	0	70	0	10
2014	IS	21	42	19	16	3	63	19	38
2014	IS-03	9	36	27	27	0	45	27	11
2014	IS-04	15	31	23	23	8	46	31	13
2011	IS	39	41	8	7	5	80	11	61
2011	IS-03	47	41	0	0	12	88	12	17
2011	IS-04	43	38	10	5	5	81	10	21
2011	IS-05	31	54	8	8	0	85	8	13
2008	IS	62	29	6	2	2	91	3	65
2008	IS-03	59	32	5	0	5	91	5	22
2008	IS-04	70	17	9	4	0	87	4	23
2008	IS-05	62	38	0	0	0	100	0	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	43	35	16	3	3	78	5	37
2019	IS-03	69	31	0	0	0	100	0	13
2019	IS-04	20	60	20	0	0	80	0	10
2019	IS-05	10	30	40	10	10	40	20	10
2018	IS	34	28	21	10	7	62	17	29
2018	IS-05	20	50	10	20	0	70	20	10
2017	IS	25	39	22	11	3	64	14	36
2017	IS-03	27	33	33	7	0	60	7	15
2014	IS	16	32	21	26	5	48	31	38
2014	IS-03	36	18	36	0	9	55	9	11
2014	IS-04	0	38	8	46	8	38	54	13
2011	IS	16	30	34	13	7	46	20	61
2011	IS-03	35	35	24	0	6	71	6	17
2011	IS-04	10	43	19	24	5	52	29	21
2011	IS-05	15	8	62	8	8	23	15	13
2008	IS	15	40	28	12	5	55	17	65
2008	IS-03	27	45	23	5	0	73	5	22
2008	IS-04	9	26	43	22	0	35	22	23
2008	IS-05	8	38	23	8	23	46	31	13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	5	22	51	22	0	0	22	27	37
2019	IS-03	0	23	46	31	0	0	31	23	13
2019	IS-04	20	10	60	10	0	0	10	30	10
2019	IS-05	0	40	50	10	0	0	10	40	10
2018	IS	14	31	45	7	3	0	10	45	29
2018	IS-05	30	30	40	0	0	0	0	60	10
2017	IS	19	24	43	13	0	0	13	43	37
2017	IS-03	13	27	40	20	0	0	20	40	15
2017	IS-04	20	20	50	10	0	0	10	40	10
2014	IS	34	45	21	0	0	0	0	79	38
2014	IS-03	18	73	9	0	0	0	0	91	11
2014	IS-04	46	38	15	0	0	0	0	85	13
2011	IS	28	33	28	5	5	2	10	62	61
2011	IS-03	18	18	47	6	6	6	13	38	17
2011	IS-04	43	33	19	5	0	0	5	76	21
2011	IS-05	23	38	31	0	8	0	8	62	13
2008	IS	18	23	35	17	2	5	19	44	65
2008	IS-03	23	14	36	23	0	5	24	38	22
2008	IS-04	17	26	35	13	0	9	14	48	23
2008	IS-05	15	38	31	15	0	0	15	54	13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	8	25	28	36	3	0	0	39	33	36
2019	IS-03	0	17	25	58	0	0	0	58	17	12
2019	IS-04	20	20	30	30	0	0	0	30	40	10
2019	IS-05	10	50	20	20	0	0	0	20	60	10
2018	IS	21	38	17	21	3	0	0	24	59	29
2018	IS-05	30	60	0	10	0	0	0	10	90	10
2017	IS	8	41	30	16	3	3	0	19	50	37
2017	IS-03	0	47	20	20	7	7	0	29	50	15
2017	IS-04	20	30	40	10	0	0	0	10	50	10
2014	IS	24	47	15	11	0	0	3	11	73	38
2014	IS-03	18	64	18	0	0	0	0	0	82	11
2014	IS-04	31	54	15	0	0	0	0	0	85	13
2011	IS	23	26	30	11	7	0	3	19	51	61
2011	IS-03	6	24	24	24	12	0	12	40	33	17
2011	IS-04	38	24	38	0	0	0	0	0	62	21
2011	IS-05	23	31	23	15	8	0	0	23	54	13
2008	IS	11	17	35	15	15	0	6	33	30	65
2008	IS-03	0	9	36	27	18	0	9	50	10	22
2008	IS-04	17	26	22	9	17	0	9	29	48	23
2008	IS-05	15	8	62	8	8	0	0	15	23	13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	24	30	27	11	5	3	17	56	37
2019	IS-03	8	38	23	8	15	8	25	50	13
2019	IS-04	60	10	30	0	0	0	0	70	10
2019	IS-05	20	50	10	20	0	0	20	70	10
2018	IS	34	38	10	14	3	0	17	72	29
2018	IS-05	40	30	0	30	0	0	30	70	10
2017	IS	32	41	16	5	3	3	8	75	37
2017	IS-03	27	40	20	0	7	7	7	71	15
2017	IS-04	40	50	10	0	0	0	0	90	10
2014	IS	45	16	21	11	5	3	16	62	38
2014	IS-03	45	36	9	9	0	0	9	82	11
2014	IS-04	46	15	15	23	0	0	23	62	13
2011	IS	52	18	20	2	7	2	8	72	61
2011	IS-03	35	24	24	6	6	6	13	63	17
2011	IS-04	62	10	24	0	5	0	5	71	21
2011	IS-05	54	23	15	0	8	0	8	77	13
2008	IS	43	32	12	5	5	3	10	78	65
2008	IS-03	36	36	9	5	14	0	18	73	22
2008	IS-04	39	35	17	4	0	4	5	77	23
2008	IS-05	46	38	15	0	0	0	0	85	13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	3	24	41	30	3	0	0	32	27	37
2019	IS-03	0	0	62	31	8	0	0	38	0	13
2019	IS-04	10	20	50	20	0	0	0	20	30	10
2019	IS-05	0	70	10	20	0	0	0	20	70	10
2018	IS	21	21	45	10	3	0	0	14	41	29
2018	IS-05	30	40	20	10	0	0	0	10	70	10
2017	IS	14	35	35	14	3	0	0	16	49	37
2017	IS-03	0	27	47	20	7	0	0	27	27	15
2017	IS-04	20	40	20	20	0	0	0	20	60	10
2014	IS	44	16	34	3	3	0	0	5	60	38
2014	IS-03	18	36	45	0	0	0	0	0	55	11
2014	IS-04	69	8	23	0	0	0	0	0	77	13
2011	IS	22	25	38	7	7	0	2	14	47	60
2011	IS-03	12	18	47	6	12	0	6	19	31	17
2011	IS-04	20	35	45	0	0	0	0	0	55	20
2011	IS-05	23	38	23	8	8	0	0	15	62	13
2008	IS	23	31	29	9	5	2	2	14	56	65
2008	IS-03	9	27	36	18	5	5	0	24	38	22
2008	IS-04	30	30	30	4	0	0	4	5	64	23
2008	IS-05	23	46	31	0	0	0	0	0	69	13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	16	27	19	30	8	0	0	38	43	37
2019	IS-03	0	15	23	54	8	0	0	62	15	13
2019	IS-04	40	30	10	10	10	0	0	20	70	10
2019	IS-05	20	50	10	20	0	0	0	20	70	10
2018	IS	24	24	28	17	7	0	0	24	48	29
2018	IS-05	20	30	20	30	0	0	0	30	50	10
2017	IS	28	19	31	14	8	0	0	22	47	36
2017	IS-03	14	14	29	21	21	0	0	43	29	14
2017	IS-04	20	30	40	10	0	0	0	10	50	10
2014	IS	39	26	24	0	5	3	3	6	69	38
2014	IS-03	18	45	27	0	9	0	0	9	64	11
2014	IS-04	77	15	8	0	0	0	0	0	92	13
2011	IS	34	20	25	10	8	0	3	19	56	61
2011	IS-03	18	29	18	12	18	0	6	31	50	17
2011	IS-04	43	19	38	0	0	0	0	0	62	21
2011	IS-05	38	23	15	15	8	0	0	23	62	13
2008	IS	25	20	31	15	0	2	8	17	49	65
2008	IS-03	14	32	32	14	0	0	9	15	50	22
2008	IS-04	30	13	26	22	0	0	9	24	48	23
2008	IS-05	38	8	38	15	0	0	0	15	46	13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	17	11	33	28	11	0	0	39	28	36
2019	IS-03	0	0	42	42	17	0	0	58	0	12
2019	IS-04	30	30	30	10	0	0	0	10	60	10
2019	IS-05	30	0	20	40	10	0	0	50	30	10
2018	IS	24	21	21	17	10	3	3	30	48	29
2018	IS-05	20	30	0	30	10	0	10	44	56	10
2017	IS	14	27	35	19	5	0	0	24	41	37
2017	IS-03	0	33	33	20	13	0	0	33	33	15
2017	IS-04	20	30	40	10	0	0	0	10	50	10
2014	IS	34	29	13	13	5	3	3	20	67	38
2014	IS-03	36	36	9	9	9	0	0	18	73	11
2014	IS-04	38	38	8	15	0	0	0	15	77	13
2011	IS	15	21	23	30	8	0	3	39	37	61
2011	IS-03	6	6	24	47	6	0	12	60	13	17
2011	IS-04	24	29	33	14	0	0	0	14	52	21
2011	IS-05	15	23	15	23	23	0	0	46	38	13
2008	IS	27	9	16	31	11	3	3	45	38	64
2008	IS-03	5	9	14	59	5	5	5	70	15	22
2008	IS-04	50	5	9	18	14	0	5	33	57	22
2008	IS-05	23	8	31	23	15	0	0	38	31	13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	14	22	41	22	3	0	0	24	35	37
2019	IS-03	0	15	38	38	8	0	0	46	15	13
2019	IS-04	40	10	50	0	0	0	0	0	50	10
2019	IS-05	10	40	40	10	0	0	0	10	50	10
2018	IS	31	17	28	24	0	0	0	24	48	29
2018	IS-05	40	10	20	30	0	0	0	30	50	10
2017	IS	22	27	38	8	5	0	0	14	49	37
2017	IS-03	7	40	27	13	13	0	0	27	47	15
2017	IS-04	30	30	40	0	0	0	0	0	60	10
2014	IS	29	21	26	8	11	3	3	19	53	38
2014	IS-03	36	18	36	9	0	0	0	9	55	11
2014	IS-04	31	15	31	8	8	0	8	17	50	13

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	3	24	46	22	5	27	27	37
2019	IS-03	0	0	77	15	8	23	0	13
2019	IS-04	10	40	20	30	0	30	50	10
2019	IS-05	0	50	40	10	0	10	50	10

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	76	11	3	5	3	3	89	8	37
2019	IS-03	85	0	8	0	0	8	92	0	13
2019	IS-04	60	20	0	10	10	0	80	20	10
2019	IS-05	70	20	0	10	0	0	90	10	10
2017	IS	70	19	3	5	3	0	89	8	37
2017	IS-03	73	20	0	0	7	0	93	7	15
2017	IS-04	60	20	10	10	0	0	80	10	10
2014	IS	66	8	3	11	8	5	78	20	38
2014	IS-03	55	9	0	0	27	9	70	30	11
2014	IS-04	62	8	8	23	0	0	69	23	13
2011	IS	70	25	0	5	0	0	95	5	60
2011	IS-03	76	18	0	6	0	0	94	6	17
2011	IS-04	55	40	0	5	0	0	95	5	20
2011	IS-05	85	15	0	0	0	0	100	0	13
2008	IS	78	5	2	2	6	8	90	8	65
2008	IS-03	82	5	0	0	9	5	90	10	22
2008	IS-04	78	4	0	4	4	9	90	10	23
2008	IS-05	92	0	8	0	0	0	92	0	13

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	24	32	5	16	11	8	3	64	30	37
2019	IS-03	38	23	0	15	0	15	8	80	20	13
2019	IS-04	0	50	0	20	20	10	0	56	44	10
2019	IS-05	20	30	10	20	20	0	0	50	40	10
2018	IS	14	24	14	21	21	3	3	41	44	29
2018	IS-05	10	10	10	40	30	0	0	20	70	10
2017	IS	14	38	8	16	14	3	8	58	33	37
2017	IS-03	13	47	7	13	13	0	7	64	29	15
2017	IS-04	10	30	0	10	20	10	20	57	43	10
2014	IS	37	29	10	11	5	8	0	71	17	38
2014	IS-03	18	36	18	0	0	27	0	75	0	11
2014	IS-04	38	15	8	23	15	0	0	54	38	13

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	41	35	8	14	3	0	76	16	37
2019	IS-03	54	38	0	8	0	0	92	8	13
2019	IS-04	20	50	10	10	10	0	70	20	10
2019	IS-05	40	20	10	30	0	0	60	30	10
2018	IS	24	21	14	24	17	0	45	41	29
2018	IS-05	20	20	0	30	30	0	40	60	10
2017	IS	30	35	11	11	11	3	67	22	37
2017	IS-03	27	47	13	7	7	0	73	13	15
2017	IS-04	40	10	10	10	20	10	56	33	10
2014	IS	37	37	3	16	8	0	74	24	38
2014	IS-03	27	64	0	9	0	0	91	9	11
2014	IS-04	38	23	8	8	23	0	62	31	13

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	30	46	11	8	5	0	76	14	37
2019	IS-03	38	46	8	8	0	0	85	8	13
2019	IS-04	10	70	0	10	10	0	80	20	10
2019	IS-05	30	30	20	10	10	0	60	20	10
2018	IS	28	28	17	14	10	3	57	25	29
2018	IS-05	10	30	20	20	20	0	40	40	10
2017	IS	38	41	5	8	8	0	78	16	37
2017	IS-03	33	47	0	13	7	0	80	20	15
2017	IS-04	60	20	10	0	10	0	80	10	10
2014	IS	47	40	8	5	0	0	87	5	38
2014	IS-03	36	45	18	0	0	0	82	0	11
2014	IS-04	46	31	8	15	0	0	77	15	13

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	32	11	3	0	3	86	3	37
2019	IS-03	62	31	0	0	0	8	100	0	13
2019	IS-04	40	50	10	0	0	0	90	0	10
2019	IS-05	40	30	20	10	0	0	70	10	10
2018	IS	31	17	24	21	3	3	50	25	29
2018	IS-05	20	30	20	30	0	0	50	30	10

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	62	19	11	3	5	86	3	37
2019	IS-03	69	15	0	0	15	100	0	13
2019	IS-04	50	30	10	10	0	80	10	10
2019	IS-05	70	20	10	0	0	90	0	10

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	16	14	8	5	0	5	71	14	37
2019	IS-03	62	8	8	8	0	0	15	82	9	13
2019	IS-04	50	30	0	10	10	0	0	80	20	10
2019	IS-05	40	10	30	10	10	0	0	50	20	10
2018	IS	34	34	7	17	7	0	0	69	24	29
2018	IS-05	30	20	10	30	10	0	0	50	40	10
2017	IS	65	19	3	11	3	0	0	84	14	37
2017	IS-03	67	13	7	13	0	0	0	80	13	15
2017	IS-04	80	0	0	20	0	0	0	80	20	10
2014	IS	42	32	8	13	5	0	0	74	18	38
2014	IS-03	55	27	0	18	0	0	0	82	18	11
2014	IS-04	31	38	15	8	8	0	0	69	15	13
2011	IS	41	26	13	13	7	0	0	67	20	61
2011	IS-03	47	12	18	6	18	0	0	59	24	17
2011	IS-04	33	24	14	24	5	0	0	57	29	21
2011	IS-05	46	38	8	8	0	0	0	85	8	13
2008	IS	46	35	5	9	3	2	0	83	13	65
2008	IS-03	50	32	9	5	5	0	0	82	9	22
2008	IS-04	43	39	4	4	4	4	0	86	9	23
2008	IS-05	46	31	0	23	0	0	0	77	23	13

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	54	24	11	0	5	0	5	83	6	37
2019	IS-03	62	15	8	0	0	0	15	91	0	13
2019	IS-04	50	30	10	0	10	0	0	80	10	10
2019	IS-05	40	40	10	0	10	0	0	80	10	10
2018	IS	41	21	10	10	17	0	0	62	28	29
2018	IS-05	40	20	10	0	30	0	0	60	30	10
2017	IS	73	16	3	3	3	3	0	92	6	37
2017	IS-03	80	13	7	0	0	0	0	93	0	15
2017	IS-04	70	10	0	10	0	10	0	89	11	10
2014	IS	50	29	13	3	5	0	0	79	8	38
2014	IS-03	55	36	9	0	0	0	0	91	0	11
2014	IS-04	46	23	15	8	8	0	0	69	15	13
2011	IS	38	31	16	11	2	2	0	70	13	61
2011	IS-03	47	12	18	18	6	0	0	59	24	17
2011	IS-04	33	24	29	10	0	5	0	60	10	21
2011	IS-05	38	54	8	0	0	0	0	92	0	13
2008	IS	55	26	6	9	3	0	0	82	12	65
2008	IS-03	45	27	14	5	9	0	0	73	14	22
2008	IS-04	65	26	0	9	0	0	0	91	9	23
2008	IS-05	54	31	0	15	0	0	0	85	15	13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	46	32	8	3	5	5	83	9	37
2019	IS-03	62	15	0	8	0	15	91	9	13
2019	IS-04	40	40	10	0	10	0	80	10	10
2019	IS-05	20	50	20	0	10	0	70	10	10
2018	IS	31	28	14	24	3	0	59	28	29
2018	IS-05	20	30	20	20	10	0	50	30	10
2017	IS	59	22	11	5	3	0	81	8	37
2017	IS-03	53	27	13	7	0	0	80	7	15
2017	IS-04	70	10	10	10	0	0	80	10	10
2014	IS	37	42	8	13	0	0	79	13	38
2014	IS-03	27	73	0	0	0	0	100	0	11
2014	IS-04	38	31	15	15	0	0	69	15	13
2011	IS	39	36	10	10	5	0	75	15	61
2011	IS-03	47	24	12	12	6	0	71	18	17
2011	IS-04	38	29	14	14	5	0	67	19	21
2011	IS-05	46	46	0	8	0	0	92	8	13
2008	IS	60	25	3	8	5	0	85	12	65
2008	IS-03	50	32	5	9	5	0	82	14	22
2008	IS-04	61	22	4	9	4	0	83	13	23
2008	IS-05	77	15	0	8	0	0	92	8	13

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	81	5	3	0	0	11	97	0	37
2019	IS-03	69	8	0	0	0	23	100	0	13
2019	IS-04	90	0	0	0	0	10	100	0	10
2019	IS-05	80	10	10	0	0	0	90	0	10
2017	IS	86	3	5	3	3	0	89	5	37
2017	IS-03	80	7	7	0	7	0	87	7	15
2017	IS-04	80	0	10	10	0	0	80	10	10
2014	IS	71	13	0	5	8	3	86	14	38
2014	IS-03	64	0	0	0	27	9	70	30	11
2014	IS-04	69	15	0	15	0	0	85	15	13
2011	IS	84	11	3	0	2	0	95	2	61
2011	IS-03	88	12	0	0	0	0	100	0	17
2011	IS-04	71	14	10	0	5	0	86	5	21
2011	IS-05	100	0	0	0	0	0	100	0	13
2008	IS	83	6	2	0	3	6	95	3	65
2008	IS-03	82	9	0	0	5	5	95	5	22
2008	IS-04	83	9	0	0	0	9	100	0	23
2008	IS-05	92	0	8	0	0	0	92	0	13

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	67	25	3	0	0	0	6	97	0	36
2019	IS-03	58	33	0	0	0	0	8	100	0	12
2019	IS-04	80	10	0	0	0	0	10	100	0	10
2019	IS-05	60	30	10	0	0	0	0	90	0	10
2017	IS	78	14	3	0	3	3	0	94	3	37
2017	IS-03	80	13	7	0	0	0	0	93	0	15
2017	IS-04	80	10	0	0	10	0	0	90	10	10
2014	IS	42	26	18	5	8	0	0	68	13	38
2014	IS-03	36	18	18	18	9	0	0	55	27	11
2014	IS-04	38	38	15	0	8	0	0	77	8	13
2011	IS	46	25	5	15	2	5	3	77	18	61
2011	IS-03	35	29	12	6	6	6	6	73	13	17
2011	IS-04	57	19	5	19	0	0	0	76	19	21
2011	IS-05	54	23	0	15	0	8	0	83	17	13

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	65	19	5	5	0	0	5	89	6	37
2019	IS-03	62	23	0	0	0	0	15	100	0	13
2019	IS-04	70	10	10	10	0	0	0	80	10	10
2019	IS-05	60	30	0	10	0	0	0	90	10	10
2018	IS	52	10	17	10	7	3	0	64	18	29
2018	IS-05	60	10	10	10	10	0	0	70	20	10
2017	IS	76	5	14	3	3	0	0	81	5	37
2017	IS-03	73	7	20	0	0	0	0	80	0	15
2017	IS-04	70	10	0	10	10	0	0	80	20	10

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	49	38	3	8	0	3	89	8	37
2019	IS-03	62	23	0	8	0	8	92	8	13
2019	IS-04	60	30	0	10	0	0	90	10	10
2019	IS-05	10	80	0	10	0	0	90	10	10
2018	IS	48	7	14	21	10	0	55	31	29
2018	IS-05	50	10	0	30	10	0	60	40	10
2017	IS	78	8	3	5	5	0	86	11	37
2017	IS-03	73	13	7	7	0	0	87	7	15
2017	IS-04	80	0	0	10	10	0	80	20	10
2014	IS	39	32	13	8	8	0	71	16	38
2014	IS-03	27	64	9	0	0	0	91	0	11
2014	IS-04	38	23	15	8	15	0	62	23	13

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	9	27	36	0	18	0	9	40	20	11

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	43	32	14	5	3	3	78	8	37
2019	IS-03	69	23	0	0	0	8	100	0	13
2019	IS-04	30	50	10	0	10	0	80	10	10
2019	IS-05	10	40	30	20	0	0	50	20	10
2018	IS	17	24	38	21	0	0	41	21	29
2018	IS-05	0	30	40	30	0	0	30	30	10
2017	IS	24	38	27	5	3	3	64	8	37
2017	IS-03	27	33	33	7	0	0	60	7	15
2017	IS-04	10	40	30	0	10	10	56	11	10
2014	IS	26	21	26	13	11	3	49	24	38
2014	IS-03	18	36	27	0	9	9	60	10	11
2014	IS-04	8	15	23	38	15	0	23	54	13
2011	IS	20	41	15	11	8	5	64	21	61
2011	IS-03	29	29	18	6	6	12	67	13	17
2011	IS-04	10	48	14	19	5	5	60	25	21
2011	IS-05	31	31	23	15	0	0	62	15	13

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	41	35	16	5	3	0	76	8	37
2019	IS-03	62	31	8	0	0	0	92	0	13
2019	IS-04	20	50	20	0	10	0	70	10	10
2019	IS-05	20	40	20	20	0	0	60	20	10
2018	IS	24	10	31	24	10	0	34	34	29
2018	IS-05	10	20	30	30	10	0	30	40	10
2017	IS	24	32	24	14	5	0	57	19	37
2017	IS-03	33	20	27	13	7	0	53	20	15
2017	IS-04	10	30	30	20	10	0	40	30	10
2014	IS	26	10	16	29	18	0	37	47	38
2014	IS-03	0	27	27	36	9	0	27	45	11
2014	IS-04	23	0	15	46	15	0	23	62	13
2011	IS	15	25	30	18	11	2	40	30	61
2011	IS-03	24	12	35	18	12	0	35	29	17
2011	IS-04	0	33	33	24	5	5	35	30	21
2011	IS-05	23	23	23	15	15	0	46	31	13
2008	IS	32	40	14	9	5	0	72	14	65
2008	IS-03	32	45	14	9	0	0	77	9	22
2008	IS-04	35	39	13	4	9	0	74	13	23
2008	IS-05	31	46	0	23	0	0	77	23	13

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	30	27	30	8	3	3	58	11	37
2019	IS-03	46	31	15	8	0	0	77	8	13
2019	IS-04	20	10	50	0	10	10	33	11	10
2019	IS-05	10	30	40	20	0	0	40	20	10
2018	IS	14	17	24	41	3	0	31	45	29
2018	IS-05	0	30	10	50	10	0	30	60	10
2017	IS	11	30	19	24	8	8	44	35	37
2017	IS-03	13	33	20	13	13	7	50	29	15
2017	IS-04	0	10	30	30	10	20	13	50	10
2014	IS	21	8	19	29	24	0	29	53	38
2014	IS-03	0	18	27	45	9	0	18	55	11
2014	IS-04	15	0	15	31	38	0	15	69	13
2011	IS	11	26	21	18	18	5	40	38	61
2011	IS-03	24	18	24	12	18	6	44	31	17
2011	IS-04	0	33	24	24	14	5	35	40	21
2011	IS-05	15	38	23	0	23	0	54	23	13
2008	IS	15	45	9	23	5	3	62	29	65
2008	IS-03	14	32	14	41	0	0	45	41	22
2008	IS-04	13	57	9	13	9	0	70	22	23
2008	IS-05	15	54	8	23	0	0	69	23	13

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	27	35	8	19	11	0	62	30	37
2019	IS-03	38	38	0	15	8	0	77	23	13
2019	IS-04	20	30	10	20	20	0	50	40	10
2019	IS-05	0	40	20	30	10	0	40	40	10
2018	IS	14	21	17	21	28	0	34	48	29
2018	IS-05	0	10	10	40	40	0	10	80	10
2017	IS	16	32	19	14	19	0	49	32	37
2017	IS-03	27	27	20	13	13	0	53	27	15
2017	IS-04	0	20	30	20	30	0	20	50	10
2014	IS	19	11	5	36	21	8	32	63	38
2014	IS-03	0	27	9	45	9	9	30	60	11
2014	IS-04	15	0	0	46	31	8	17	83	13
2011	IS	11	33	8	25	20	3	46	46	61
2011	IS-03	18	35	12	18	18	0	53	35	17
2011	IS-04	5	33	10	38	14	0	38	52	21
2011	IS-05	23	31	8	23	15	0	54	38	13
2008	IS	32	28	11	28	2	0	60	29	65
2008	IS-03	36	27	18	18	0	0	64	18	22
2008	IS-04	30	30	4	35	0	0	61	35	23
2008	IS-05	23	31	8	38	0	0	54	38	13

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	14	24	8	3	67	8	37
2019	IS-03	54	15	31	0	0	69	0	13
2019	IS-04	60	10	10	20	0	70	20	10
2019	IS-05	30	20	30	10	10	56	11	10

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	35	43	14	8	0	78	8	37
2019	IS-03	38	54	8	0	0	92	0	13
2019	IS-04	30	40	10	20	0	70	20	10
2019	IS-05	10	50	30	10	0	60	10	10
2018	IS	21	21	31	28	0	41	28	29
2018	IS-05	20	10	40	30	0	30	30	10
2017	IS	22	49	14	11	5	70	16	37
2017	IS-03	20	67	7	7	0	87	7	15
2017	IS-04	0	50	20	10	20	50	30	10
2014	IS	16	19	16	34	16	34	50	38
2014	IS-03	0	27	9	45	18	27	64	11
2014	IS-04	8	15	31	23	23	23	46	13
2011	IS	26	38	10	20	7	64	26	61
2011	IS-03	29	35	12	18	6	65	24	17
2011	IS-04	29	33	10	24	5	62	29	21
2011	IS-05	38	38	0	15	8	77	23	13

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	35	22	16	5	57	22	37
2019	IS-03	31	46	8	15	0	77	15	13
2019	IS-04	20	30	20	30	0	50	30	10
2019	IS-05	0	20	50	10	20	20	30	10

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	24	35	16	11	11	3	0	61	22	37
2019	IS-03	31	31	23	8	0	8	0	67	8	13
2019	IS-04	30	40	0	10	20	0	0	70	30	10
2019	IS-05	0	40	20	20	20	0	0	40	40	10
2018	IS	31	24	14	21	10	0	0	55	31	29
2018	IS-05	30	20	20	20	10	0	0	50	30	10
2017	IS	35	30	8	16	11	0	0	65	27	37
2017	IS-03	20	33	20	7	20	0	0	53	27	15
2017	IS-04	40	30	0	30	0	0	0	70	30	10
2014	IS	26	37	13	11	8	5	0	66	20	38
2014	IS-03	27	36	18	0	9	9	0	70	10	11
2014	IS-04	15	38	15	23	8	0	0	54	31	13
2011	IS	42	27	12	13	3	2	2	71	17	60
2011	IS-03	41	24	6	18	6	6	0	69	25	17
2011	IS-04	40	30	15	10	5	0	0	70	15	20
2011	IS-05	54	31	8	8	0	0	0	85	8	13
2008	IS	46	23	11	11	5	5	0	73	16	65
2008	IS-03	41	18	18	14	0	9	0	65	15	22
2008	IS-04	52	22	9	9	4	4	0	77	14	23
2008	IS-05	62	31	0	8	0	0	0	92	8	13

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	27	43	14	11	5	70	16	37
2019	IS-03	31	38	15	15	0	69	15	13
2019	IS-04	40	40	10	10	0	80	10	10
2019	IS-05	0	50	20	10	20	50	30	10
2018	IS	24	31	24	21	0	55	21	29
2018	IS-05	30	30	20	20	0	60	20	10

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	24	8	19	16	19	11	3	38	41	37
2019	IS-03	31	15	23	15	0	15	0	55	18	13
2019	IS-04	10	10	10	20	20	20	10	29	57	10
2019	IS-05	10	0	30	20	40	0	0	10	60	10
2018	IS	10	24	7	17	31	10	0	38	54	29
2018	IS-05	20	0	10	40	30	0	0	20	70	10
2017	IS	11	27	8	32	14	3	5	41	50	37
2017	IS-03	0	27	7	47	7	7	7	31	62	15
2017	IS-04	10	20	0	40	30	0	0	30	70	10
2014	IS	11	21	18	18	19	8	5	37	42	38
2014	IS-03	0	27	27	9	18	18	0	33	33	11
2014	IS-04	23	8	8	31	31	0	0	31	62	13
2011	IS	15	16	23	16	16	13	0	36	38	61
2011	IS-03	18	12	35	0	24	12	0	33	27	17
2011	IS-04	14	24	14	24	19	5	0	40	45	21
2011	IS-05	15	15	31	38	0	0	0	31	38	13

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	28	36	17	11	6	0	3	66	17	36
2019	IS-03	54	23	8	15	0	0	0	77	15	13
2019	IS-04	10	70	10	10	0	0	0	80	10	10
2018	IS	14	34	21	21	10	0	0	48	31	29
2018	IS-05	0	30	20	30	20	0	0	30	50	10
2017	IS	16	49	8	19	8	0	0	65	27	37
2017	IS-03	13	53	13	13	7	0	0	67	20	15
2017	IS-04	10	30	10	30	20	0	0	40	50	10
2014	IS	13	21	16	29	19	3	0	35	49	38
2014	IS-03	0	18	27	36	18	0	0	18	55	11
2014	IS-04	8	0	15	31	38	8	0	8	75	13
2011	IS	10	38	18	21	10	3	0	49	32	61
2011	IS-03	12	41	6	24	18	0	0	53	41	17
2011	IS-04	5	33	19	29	10	5	0	40	40	21
2011	IS-05	23	54	15	8	0	0	0	77	8	13
2008	IS	18	52	8	14	5	3	0	73	19	65
2008	IS-03	14	45	9	23	9	0	0	59	32	22
2008	IS-04	17	57	9	13	0	4	0	77	14	23
2008	IS-05	31	62	0	0	8	0	0	92	8	13

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	32	27	11	14	14	3	0	61	28	37
2019	IS-03	46	15	8	23	8	0	0	62	31	13
2019	IS-04	30	30	20	20	0	0	0	60	20	10
2019	IS-05	10	50	10	0	30	0	0	60	30	10
2018	IS	17	28	17	21	17	0	0	45	38	29
2018	IS-05	10	30	30	20	10	0	0	40	30	10
2017	IS	16	38	14	14	14	5	0	57	29	37
2017	IS-03	7	27	20	13	20	13	0	38	38	15
2017	IS-04	10	40	20	10	20	0	0	50	30	10
2014	IS	10	18	16	19	32	0	5	30	53	38
2014	IS-03	9	0	9	36	45	0	0	9	82	11
2014	IS-04	8	23	8	15	46	0	0	31	62	13
2011	IS	15	26	18	20	16	5	0	43	38	61
2011	IS-03	12	12	18	24	29	6	0	25	56	17
2011	IS-04	10	43	19	14	14	0	0	52	29	21
2011	IS-05	38	23	23	8	8	0	0	62	15	13
2008	IS	29	31	11	17	8	3	2	63	26	65
2008	IS-03	14	27	18	23	14	5	0	43	38	22
2008	IS-04	43	22	4	17	4	4	4	71	24	23
2008	IS-05	31	46	8	8	8	0	0	77	15	13

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	57	16	14	3	8	3	75	11	37
2019	IS-03	85	8	8	0	0	0	92	0	13
2019	IS-04	30	30	30	0	10	0	60	10	10
2019	IS-05	30	20	10	10	20	10	56	33	10

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	35	16	8	16	14	11	58	33	37
2019	IS-03	38	23	8	23	0	8	67	25	13
2019	IS-04	30	30	0	10	10	20	75	25	10
2019	IS-05	10	0	20	20	40	10	11	67	10

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	27	14	5	3	81	6	37
2019	IS-03	77	15	0	8	0	92	8	13
2019	IS-04	40	30	10	10	10	78	11	10
2019	IS-05	20	50	30	0	0	70	0	10

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	40	31	17	6	6	76	6	35
2019	IS-03	69	23	0	8	0	92	8	13
2019	IS-05	20	40	40	0	0	60	0	10

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	46	14	14	14	9	3	62	24	35
2019	IS-03	62	15	15	8	0	0	77	8	13
2019	IS-05	40	20	10	20	10	0	60	30	10

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	78	14	5	3	94	6	37
2019	IS-03	85	8	8	0	92	8	13
2019	IS-04	90	0	0	10	100	0	10
2019	IS-05	50	40	10	0	90	10	10

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	86	3	3	3	6	94	3	36
2019	IS-03	92	8	0	0	0	100	0	12
2019	IS-04	80	0	10	0	10	89	0	10
2019	IS-05	80	0	0	10	10	89	11	10

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Not applicable (%)	Positive answers (%)	Total responses
2019	IS	78	11	3	8	97	36
2019	IS-03	92	0	0	8	100	12
2019	IS-04	60	20	0	20	100	10
2019	IS-05	80	10	10	0	90	10

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	27	49	19	3	0	3	78	3	37
2019	IS-03	23	54	15	0	0	8	83	0	13
2019	IS-04	20	60	10	10	0	0	80	10	10
2019	IS-05	30	40	30	0	0	0	70	0	10
2018	IS	17	28	28	17	7	3	46	25	29
2018	IS-05	30	20	50	0	0	0	50	0	10
2017	IS	24	43	11	16	5	0	68	22	37
2017	IS-03	20	53	20	7	0	0	73	7	15
2017	IS-04	10	30	10	30	20	0	40	50	10

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	32	51	11	5	0	0	84	5	37
2019	IS-03	46	38	15	0	0	0	85	0	13
2019	IS-04	20	70	0	10	0	0	90	10	10
2019	IS-05	20	60	10	10	0	0	80	10	10
2018	IS	34	34	24	3	3	0	69	7	29
2018	IS-05	20	40	40	0	0	0	60	0	10
2017	IS	43	43	5	5	3	0	86	8	37
2017	IS-03	40	40	13	7	0	0	80	7	15
2017	IS-04	30	60	0	0	10	0	90	10	10
2014	IS	39	32	11	11	5	3	73	16	38
2014	IS-03	18	45	27	0	0	9	70	0	11
2014	IS-04	31	23	0	31	15	0	54	46	13
2011	IS	36	38	8	8	7	3	76	15	61
2011	IS-03	24	35	24	6	6	6	63	13	17
2011	IS-04	38	29	5	10	14	5	70	25	21
2011	IS-05	54	38	0	8	0	0	92	8	13

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	41	35	19	5	0	0	76	5	37
2019	IS-03	38	46	15	0	0	0	85	0	13
2019	IS-04	50	20	20	10	0	0	70	10	10
2019	IS-05	20	50	20	10	0	0	70	10	10
2018	IS	28	38	28	3	0	3	68	4	29
2018	IS-05	30	20	40	0	0	10	56	0	10
2017	IS	43	35	14	3	0	5	83	3	37
2017	IS-03	27	47	13	7	0	7	79	7	15
2017	IS-04	50	20	30	0	0	0	70	0	10
2014	IS	34	26	13	13	5	8	65	20	38
2014	IS-03	27	27	9	18	0	18	67	22	11
2014	IS-04	23	23	15	15	15	8	50	33	13

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	54	32	5	8	0	86	8	37
2019	IS-03	62	31	8	0	0	92	0	13
2019	IS-04	70	30	0	0	0	100	0	10
2019	IS-05	30	40	0	30	0	70	30	10
2018	IS	34	38	14	3	10	72	14	29
2018	IS-05	30	40	20	10	0	70	10	10
2017	IS	57	30	8	5	0	86	5	37
2017	IS-03	47	40	13	0	0	87	0	15
2017	IS-04	50	30	0	20	0	80	20	10
2014	IS	34	37	13	13	3	71	16	38
2014	IS-03	9	73	18	0	0	82	0	11
2014	IS-04	23	15	15	38	8	38	46	13
2011	IS	36	44	13	3	3	80	7	61
2011	IS-03	41	29	24	0	6	71	6	17
2011	IS-04	33	52	5	5	5	86	10	21
2011	IS-05	54	31	15	0	0	85	0	13
2008	IS	48	45	5	2	2	92	3	65
2008	IS-03	55	36	9	0	0	91	0	22
2008	IS-04	43	52	0	0	4	96	4	23
2008	IS-05	46	54	0	0	0	100	0	13

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	49	27	19	0	5	0	76	5	37
2019	IS-03	62	23	15	0	0	0	85	0	13
2019	IS-04	50	40	10	0	0	0	90	0	10
2019	IS-05	20	30	30	0	20	0	50	20	10
2018	IS	21	21	24	17	14	3	43	32	29
2018	IS-05	10	20	30	20	20	0	30	40	10
2017	IS	38	27	19	11	5	0	65	16	37
2017	IS-03	33	40	13	13	0	0	73	13	15
2017	IS-04	30	30	20	0	20	0	60	20	10
2014	IS	18	24	16	24	18	0	42	42	38
2014	IS-03	9	18	27	27	18	0	27	45	11
2014	IS-04	8	23	15	31	23	0	31	54	13
2011	IS	21	36	21	11	10	0	57	21	61
2011	IS-03	29	24	24	12	12	0	53	24	17
2011	IS-04	14	48	19	10	10	0	62	19	21
2011	IS-05	23	46	23	8	0	0	69	8	13

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	44	39	11	3	3	0	83	6	36
2019	IS-03	62	31	8	0	0	0	92	0	13
2019	IS-05	20	40	20	10	10	0	60	20	10
2018	IS	21	28	24	14	10	3	50	25	29
2018	IS-05	10	10	50	20	10	0	20	30	10
2017	IS	38	32	13	11	5	0	70	16	37
2017	IS-03	33	47	13	7	0	0	80	7	15
2017	IS-04	20	40	10	10	20	0	60	30	10
2014	IS	21	21	19	18	21	0	42	39	38
2014	IS-03	9	18	27	27	18	0	27	45	11
2014	IS-04	8	23	15	23	31	0	31	54	13
2011	IS	27	35	15	18	5	0	62	23	60
2011	IS-03	41	18	24	6	12	0	59	18	17
2011	IS-04	24	38	14	19	5	0	62	24	21
2011	IS-05	23	46	15	15	0	0	69	15	13
2008	IS	40	45	8	6	2	0	85	8	65
2008	IS-03	32	45	9	9	5	0	77	14	22
2008	IS-04	43	48	0	9	0	0	91	9	23
2008	IS-05	54	38	8	0	0	0	92	0	13

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	36	25	17	14	3	6	0	65	18	36
2019	IS-03	38	31	15	8	0	8	0	75	8	13
2019	IS-05	20	30	20	20	10	0	0	50	30	10
2018	IS	21	14	21	21	17	7	0	37	41	29
2018	IS-05	10	10	30	30	20	0	0	20	50	10
2017	IS	24	30	16	16	8	5	0	57	26	37
2017	IS-03	33	20	27	0	7	13	0	62	8	15
2017	IS-04	0	40	20	20	20	0	0	40	40	10
2014	IS	24	24	5	21	26	0	0	48	47	38
2014	IS-03	9	27	0	36	27	0	0	36	64	11
2014	IS-04	15	15	15	15	38	0	0	31	54	13
2011	IS	18	26	21	16	10	7	2	48	29	61
2011	IS-03	18	24	29	0	12	12	6	50	14	17
2011	IS-04	14	24	24	29	5	5	0	40	35	21
2011	IS-05	31	38	15	8	8	0	0	69	15	13
2008	IS	34	31	15	14	3	3	0	67	17	65
2008	IS-03	36	18	9	27	5	5	0	57	33	22
2008	IS-04	30	35	22	9	0	4	0	68	9	23
2008	IS-05	46	31	15	8	0	0	0	77	8	13

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	IS	16	27	57	37
2019	IS-03	8	38	54	13
2019	IS-04	10	30	60	10
2019	IS-05	40	10	50	10
2018	IS	41	21	38	29
2018	IS-05	60	0	40	10
2017	IS	24	51	24	37
2017	IS-03	20	67	13	15
2017	IS-04	30	30	40	10
2014	IS	32	21	47	38
2014	IS-03	36	27	36	11
2014	IS-04	15	8	77	13
2011	IS	33	34	33	61
2011	IS-03	24	41	35	17
2011	IS-04	33	24	43	21
2011	IS-05	38	46	15	13

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	30	49	11	8	3	78	11	37
2019	IS-03	15	54	8	15	8	69	23	13
2019	IS-04	30	50	10	10	0	80	10	10
2019	IS-05	40	40	20	0	0	80	0	10

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	49	24	19	3	5	77	3	37
2019	IS-03	62	8	15	0	15	82	0	13
2019	IS-04	30	50	10	10	0	80	10	10
2019	IS-05	50	30	20	0	0	80	0	10

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	19	81	37
2018	IS	34	66	29

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	30	70	37
2019	IS-05	50	50	10

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	8	24	5	8	27	5	44	20	37
2019	IS-03	38	15	23	0	0	23	0	70	0	13
2019	IS-04	10	10	30	0	10	30	10	33	17	10
2019	IS-05	0	0	20	20	20	30	10	0	67	10
2018	IS	14	10	24	10	14	24	3	33	33	29
2018	IS-05	0	20	10	10	30	30	0	29	57	10
2017	IS	19	19	16	11	8	22	5	52	26	37
2017	IS-03	13	20	20	7	13	27	0	45	27	15
2017	IS-04	10	20	10	20	10	20	10	43	43	10
2014	IS	18	3	26	11	5	32	5	33	25	38
2014	IS-03	18	0	9	9	0	64	0	50	25	11
2014	IS-04	15	0	38	23	15	8	0	17	42	13

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	30	27	22	14	0	5	3	62	15	37
2019	IS-03	46	31	8	0	0	15	0	91	0	13
2019	IS-04	30	30	20	20	0	0	0	60	20	10
2019	IS-05	0	30	30	30	0	0	10	33	33	10
2018	IS	28	21	21	14	7	10	0	54	23	29
2018	IS-05	10	10	20	30	10	20	0	25	50	10
2017	IS	30	24	24	8	3	11	0	61	12	37
2017	IS-03	13	40	33	0	0	13	0	62	0	15
2017	IS-04	30	10	10	20	10	20	0	50	38	10
2014	IS	23	21	21	11	5	19	0	55	19	38
2014	IS-03	18	9	18	18	0	36	0	43	29	11
2014	IS-04	15	23	23	15	15	8	0	42	33	13
2011	IS	21	34	18	10	0	15	2	67	12	61
2011	IS-03	24	29	18	6	0	24	0	69	8	17
2011	IS-04	14	48	14	19	0	5	0	65	20	21
2011	IS-05	31	31	31	0	0	8	0	67	0	13

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	14	22	0	3	35	5	59	5	37
2019	IS-03	38	15	23	0	0	23	0	70	0	13
2019	IS-04	10	0	30	0	0	50	10	25	0	10
2019	IS-05	0	30	10	0	10	40	10	60	20	10
2018	IS	7	24	28	7	7	24	3	43	19	29
2018	IS-05	0	20	30	10	10	30	0	29	29	10
2017	IS	14	8	24	5	5	41	3	38	19	37
2017	IS-03	7	13	40	0	0	40	0	33	0	15
2017	IS-04	0	0	20	10	10	60	0	0	50	10
2014	IS	21	8	26	5	5	32	3	44	16	38
2014	IS-03	18	0	9	9	0	64	0	50	25	11
2014	IS-04	15	15	31	8	15	15	0	36	27	13

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	38	27	14	3	0	16	3	80	3	37
2019	IS-03	62	15	8	0	0	15	0	91	0	13
2019	IS-04	40	20	10	0	0	30	0	86	0	10
2019	IS-05	0	50	20	10	0	10	10	63	13	10
2018	IS	21	38	24	3	3	10	0	65	8	29
2018	IS-05	10	30	30	0	10	20	0	50	13	10
2017	IS	35	32	16	3	3	11	0	76	6	37
2017	IS-03	20	53	13	0	0	13	0	85	0	15
2017	IS-04	30	30	20	0	10	10	0	67	11	10
2014	IS	19	21	26	5	5	21	3	52	14	38
2014	IS-03	18	9	18	9	0	45	0	50	17	11
2014	IS-04	15	23	31	8	15	8	0	42	25	13
2011	IS	28	39	15	10	0	8	0	73	11	61
2011	IS-03	29	41	12	6	0	12	0	80	7	17
2011	IS-04	29	43	19	10	0	0	0	71	10	21
2011	IS-05	38	38	15	0	0	8	0	83	0	13

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	38	19	19	14	11	0	57	24	37
2019	IS-03	38	31	15	15	0	0	69	15	13
2019	IS-04	20	20	30	10	20	0	40	30	10
2019	IS-05	30	10	20	20	20	0	40	40	10
2018	IS	24	24	21	10	21	0	48	31	29
2018	IS-05	30	30	10	0	30	0	60	30	10
2017	IS	22	19	19	19	19	3	42	39	37
2017	IS-03	33	20	7	33	7	0	53	40	15
2017	IS-04	10	30	40	0	20	0	40	20	10

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	43	22	8	5	65	14	37
2019	IS-03	38	46	15	0	0	85	0	13
2019	IS-04	10	30	50	10	0	40	10	10
2019	IS-05	0	50	10	20	20	50	40	10
2018	IS	10	31	38	3	17	41	21	29
2018	IS-05	10	10	60	0	20	20	20	10
2017	IS	3	35	27	27	8	38	35	37
2017	IS-03	7	47	27	13	7	53	20	15
2017	IS-04	0	40	40	10	10	40	20	10

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	11	62	14	14	0	73	14	37
2019	IS-03	15	77	8	0	0	92	0	13
2019	IS-04	10	60	20	10	0	70	10	10
2019	IS-05	0	40	20	40	0	40	40	10
2018	IS	7	28	38	14	14	34	28	29
2018	IS-05	0	10	50	30	10	10	40	10
2017	IS	3	27	41	19	11	30	30	37
2017	IS-03	7	33	53	0	7	40	7	15
2017	IS-04	0	30	40	20	10	30	30	10

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	24	24	24	16	11	0	49	27	37
2019	IS-03	23	31	23	15	8	0	54	23	13
2019	IS-04	10	40	20	20	10	0	50	30	10
2019	IS-05	20	10	30	20	20	0	30	40	10
2018	IS	10	21	24	17	24	3	32	43	29
2018	IS-05	20	0	40	10	30	0	20	40	10
2017	IS	5	35	16	27	16	0	41	43	37
2017	IS-03	13	47	13	13	13	0	60	27	15
2017	IS-04	0	30	30	30	10	0	30	40	10

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	49	30	11	8	3	78	11	37
2019	IS-03	69	15	8	8	0	85	8	13
2019	IS-04	30	50	20	0	0	80	0	10
2019	IS-05	30	30	10	20	10	60	30	10
2018	IS	38	28	17	7	10	66	17	29
2018	IS-05	30	30	10	10	20	60	30	10
2017	IS	36	33	19	6	6	69	11	36
2017	IS-03	40	40	13	7	0	80	7	15
2017	IS-04	40	30	20	0	10	70	10	10

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	43	27	11	14	5	70	19	37
2019	IS-03	46	46	8	0	0	92	0	13
2019	IS-04	40	20	30	10	0	60	10	10
2019	IS-05	20	20	0	40	20	40	60	10
2018	IS	32	25	25	0	18	57	18	28
2018	IS-05	20	30	20	0	30	50	30	10
2017	IS	16	41	16	22	5	57	27	37
2017	IS-03	20	47	20	13	0	67	13	15
2017	IS-04	10	50	20	10	10	60	20	10

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	35	38	19	8	0	73	8	37
2019	IS-03	46	38	8	8	0	85	8	13
2019	IS-04	30	40	20	10	0	70	10	10
2019	IS-05	10	40	40	10	0	50	10	10
2018	IS	7	45	31	10	7	52	17	29
2018	IS-05	0	50	20	10	20	50	30	10
2017	IS	19	35	22	16	8	54	24	37
2017	IS-03	20	47	20	7	7	67	13	15
2017	IS-04	10	30	10	30	20	40	50	10

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	19	43	22	16	0	62	16	37
2019	IS-03	23	54	23	0	0	77	0	13
2019	IS-04	20	40	10	30	0	60	30	10
2019	IS-05	0	30	40	30	0	30	30	10
2018	IS	7	31	34	17	10	38	28	29
2018	IS-05	0	0	50	30	20	0	50	10
2017	IS	13	27	27	16	16	41	32	37
2017	IS-03	13	47	27	7	7	60	13	15
2017	IS-04	0	20	40	20	20	20	40	10

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	30	30	24	14	3	59	16	37
2019	IS-03	46	31	15	8	0	77	8	13
2019	IS-04	30	40	20	10	0	70	10	10
2019	IS-05	0	20	40	30	10	20	40	10
2018	IS	14	17	17	31	21	31	52	29
2018	IS-05	0	0	20	40	40	0	80	10
2017	IS	14	38	16	22	11	51	32	37
2017	IS-03	27	40	13	13	7	67	20	15
2017	IS-04	0	40	20	20	20	40	40	10

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	24	19	5	76	5	37
2019	IS-03	54	38	0	8	92	8	13
2019	IS-04	60	10	30	0	70	0	10
2019	IS-05	20	30	40	10	50	10	10

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	35	41	19	3	3	76	5	37
2019	IS-03	31	54	15	0	0	85	0	13
2019	IS-04	50	40	10	0	0	90	0	10
2019	IS-05	30	20	30	10	10	50	20	10
2018	IS	31	24	24	14	7	55	21	29
2018	IS-05	30	30	20	10	10	60	20	10
2017	IS	27	32	19	16	5	59	22	37
2017	IS-03	27	47	27	0	0	73	0	15
2017	IS-04	10	50	20	10	10	60	20	10

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	58	22	17	3	0	81	3	36
2019	IS-03	92	8	0	0	0	100	0	13
2019	IS-04	30	30	40	0	0	60	0	10
2018	IS	41	28	17	7	7	69	14	29
2018	IS-05	60	20	10	10	0	80	10	10
2017	IS	51	16	16	8	8	68	16	37
2017	IS-03	60	27	7	0	7	87	7	15
2017	IS-04	30	10	30	20	10	40	30	10

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Total responses
2019	IS	81	11	3	0	5	97	37
2019	IS-03	92	0	0	0	8	100	13
2019	IS-04	60	20	10	0	10	89	10
2019	IS-05	90	10	0	0	0	100	10
2018	IS	68	14	11	4	4	88	28

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	76	0	16	5	3	76	8	37
2019	IS-03	85	0	8	8	0	85	8	13
2019	IS-04	70	0	20	0	10	70	10	10
2019	IS-05	60	0	30	10	0	60	10	10
2018	IS	59	17	10	0	14	76	14	29
2018	IS-05	70	0	20	0	10	70	10	10
2017	IS	76	8	8	5	3	84	8	37
2017	IS-03	80	7	7	7	0	87	7	15
2017	IS-04	80	10	0	10	0	90	10	10

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	49	38	8	3	3	86	5	37
2019	IS-03	46	46	8	0	0	92	0	13
2019	IS-04	60	30	0	0	10	90	10	10
2019	IS-05	40	50	0	10	0	90	10	10
2018	IS	52	28	21	0	0	79	0	29
2018	IS-05	60	20	20	0	0	80	0	10
2017	IS	43	38	8	8	3	81	11	37
2017	IS-03	47	33	7	13	0	80	13	15
2017	IS-04	50	30	10	0	10	80	10	10

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	53	22	8	8	6	3	77	14	36
2019	IS-03	69	8	8	8	0	8	83	8	13
2019	IS-04	50	30	0	0	20	0	80	20	10
2018	IS	34	17	24	17	7	0	52	24	29
2018	IS-05	20	0	30	40	10	0	20	50	10
2017	IS	67	17	8	6	3	0	83	8	36
2017	IS-03	67	20	7	7	0	0	87	7	15

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	73	8	3	3	3	11	91	6	37
2019	IS-03	92	0	0	0	0	8	100	0	13
2019	IS-04	70	0	0	0	0	30	100	0	10
2019	IS-05	40	30	10	10	10	0	70	20	10
2018	IS	28	24	10	7	0	31	75	10	29
2018	IS-05	20	40	30	10	0	0	60	10	10
2017	IS	46	14	11	8	0	22	76	10	37
2017	IS-03	67	7	0	0	0	27	100	0	15
2017	IS-04	50	10	0	10	0	30	86	14	10

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Not applicable (%)	Positive answers (%)	Total responses
2019	IS	81	11	5	3	94	37
2019	IS-03	85	8	0	8	100	13
2019	IS-04	80	20	0	0	100	10
2019	IS-05	70	10	20	0	80	10
2018	IS	68	18	14	0	86	28
2018	IS-05	70	20	10	0	90	10
2017	IS	74	20	6	0	94	35
2017	IS-03	79	21	0	0	100	14

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	81	11	3	3	0	3	94	3	37
2019	IS-03	85	0	0	8	0	8	92	8	13
2019	IS-04	60	30	10	0	0	0	90	0	10
2019	IS-05	90	10	0	0	0	0	100	0	10
2018	IS	83	10	0	3	3	0	93	7	29
2018	IS-05	100	0	0	0	0	0	100	0	10
2017	IS	76	14	3	8	0	0	89	8	37
2017	IS-03	73	20	0	7	0	0	93	7	15
2017	IS-04	70	10	10	10	0	0	80	10	10

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	61	28	8	0	3	89	3	36
2019	IS-03	46	46	0	0	8	92	8	13
2018	IS	41	45	10	3	0	86	3	29
2018	IS-05	60	30	0	10	0	90	10	10
2017	IS	43	32	16	8	0	76	8	37
2017	IS-03	40	53	7	0	0	93	0	15
2017	IS-04	50	30	20	0	0	80	0	10

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	30	43	22	5	0	73	5	37
2019	IS-03	38	54	8	0	0	92	0	13
2019	IS-04	20	60	20	0	0	80	0	10
2019	IS-05	10	30	40	20	0	40	20	10
2018	IS	14	29	36	18	4	43	21	28
2018	IS-05	10	30	40	20	0	40	20	10
2017	IS	11	24	43	16	5	35	22	37
2017	IS-03	13	27	47	13	0	40	13	15
2017	IS-04	0	30	60	0	10	30	10	10

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	3	22	43	22	11	32	24	37
2019	IS-03	0	0	69	31	0	31	0	13
2019	IS-04	0	30	30	20	20	40	30	10
2019	IS-05	10	50	20	10	10	20	60	10
2018	IS	14	18	43	25	0	25	32	28
2017	IS	5	35	30	22	8	30	41	37
2017	IS-03	7	20	33	33	7	40	27	15
2017	IS-04	10	30	30	30	0	30	40	10

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	43	40	11	3	0	3	85	3	35
2019	IS-03	46	46	0	8	0	0	92	8	13
2019	IS-04	60	30	0	0	0	10	100	0	10
2018	IS	38	34	21	7	0	0	72	7	29
2018	IS-05	20	30	30	20	0	0	50	20	10
2017	IS	38	49	3	3	3	5	91	6	37
2017	IS-03	20	67	0	7	0	7	93	7	15
2017	IS-04	40	50	10	0	0	0	90	0	10

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	24	41	16	14	5	0	65	19	37
2019	IS-03	31	31	31	0	8	0	62	8	13
2019	IS-04	20	70	0	10	0	0	90	10	10
2019	IS-05	0	40	10	40	10	0	40	50	10
2018	IS	24	28	14	21	14	0	52	34	29
2018	IS-05	0	30	20	50	0	0	30	50	10
2017	IS	14	51	19	5	8	3	67	14	37
2017	IS-03	7	60	13	7	7	7	71	14	15
2017	IS-04	30	30	20	0	20	0	60	20	10

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	11	89	37
2019	IS-03	15	85	13
2019	IS-04	20	80	10
2019	IS-05	0	100	10
2017	IS	22	78	37
2014	IS	13	87	38

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	41	22	14	3	0	22	78	37
2019	IS-03	23	54	15	0	8	0	23	77	13
2019	IS-04	10	50	30	10	0	0	10	90	10
2019	IS-05	30	0	30	40	0	0	30	70	10
2018	IS	24	24	31	10	7	3	25	75	29
2018	IS-05	30	10	40	0	20	0	30	70	10
2017	IS	24	24	22	13	14	3	25	75	37
2017	IS-03	20	47	13	7	7	7	21	79	15
2017	IS-04	30	10	40	10	10	0	30	70	10

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	62	38	29
2019	IS-03	50	50	10

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	62	38	29
2019	IS-03	70	30	10
2018	IS	33	67	21

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	17	17	10	31	17	3	3	37	52	29
2019	IS-03	10	20	10	50	10	0	0	30	60	10
2018	IS	5	24	38	24	10	0	0	29	33	21
2017	IS	15	15	4	22	33	0	11	33	63	27
2017	IS-03	18	9	0	36	27	0	9	30	70	11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	7	14	14	24	31	3	7	23	62	29
2019	IS-03	0	20	30	30	20	0	0	20	50	10
2018	IS	5	10	24	24	38	0	0	14	62	21
2017	IS	4	15	4	8	65	0	4	20	76	26
2017	IS-03	9	18	9	9	45	0	9	30	60	11

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	57	11	14	5	3	0	11	76	9	37
2019	IS-03	77	8	8	8	0	0	0	85	8	13
2019	IS-04	50	10	20	10	0	0	10	67	11	10
2019	IS-05	20	20	20	0	10	0	30	57	14	10
2018	IS	43	11	18	18	4	4	4	58	23	28
2018	IS-05	40	10	30	20	0	0	0	50	20	10

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - IS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?