2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	54	40	2	2	1	0	95	3	94
2019	CS-01	90	10	0	0	0	0	100	0	10
2019	CS-02	38	53	3	5	3	0	90	8	40
2019	CS-03	61	36	4	0	0	0	96	0	28
2019	CS-04	64	36	0	0	0	0	100	0	11
2017	CS	34	43	7	15	1	0	77	17	91
2017	CS-01	55	45	0	0	0	0	100	0	11
2017	CS-02	27	45	4	22	2	0	73	24	51
2017	CS-03	35	35	20	10	0	0	70	10	20
2014	CS	39	43	8	5	4	0	82	10	94
2014	CS-01	67	27	7	0	0	0	93	0	15
2014	CS-02	30	48	12	6	4	0	78	10	50
2014	CS-03	47	37	0	5	11	0	84	16	19
2011	CS	37	48	5	8	1	1	86	9	169
2011	CS-01	29	57	5	5	5	0	86	10	21
2011	CS-02	32	47	6	12	1	1	80	13	77
2011	CS-03	40	47	6	6	0	0	87	6	47
2011	CS-04	53	47	0	0	0	0	100	0	19
2008	CS	42	42	4	7	4	0	84	12	203
2008	CS-01	39	54	0	7	0	0	93	7	28
2008	CS-02	37	42	6	11	4	0	78	15	93
2008	CS-03	47	41	2	5	5	0	88	10	59
2008	CS-04	53	32	5	0	11	0	84	11	19

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	81	14	3	1	1	0	95	2	94
2019	CS-01	90	10	0	0	0	0	100	0	10
2019	CS-02	73	18	5	3	3	0	90	5	40
2019	CS-03	82	14	4	0	0	0	96	0	28
2019	CS-04	91	9	0	0	0	0	100	0	11
2017	CS	75	20	2	2	0	1	96	2	91
2017	CS-01	73	18	9	0	0	0	91	0	11
2017	CS-02	69	26	0	4	0	2	96	4	51
2017	CS-03	80	15	5	0	0	0	95	0	20
2014	CS	69	19	3	3	4	1	89	7	94
2014	CS-01	80	7	0	7	0	7	93	7	15
2014	CS-02	70	18	6	2	4	0	88	6	50
2014	CS-03	63	26	0	0	11	0	89	11	19
2011	CS	72	22	2	1	2	1	95	4	169
2011	CS-01	67	29	5	0	0	0	95	0	21
2011	CS-02	68	25	3	0	4	1	93	4	77
2011	CS-03	79	17	0	2	2	0	96	4	47
2011	CS-04	79	16	0	5	0	0	95	5	19
2008	CS	69	20	1	5	1	3	92	7	203
2008	CS-01	68	21	0	4	0	7	96	4	28
2008	CS-02	66	18	2	9	2	3	87	11	93
2008	CS-03	71	24	2	0	2	2	97	2	59
2008	CS-04	79	21	0	0	0	0	100	0	19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	48	33	11	6	1	82	8	93
2019	CS-01	60	30	0	10	0	90	10	10
2019	CS-02	46	36	10	8	0	82	8	39
2019	CS-03	32	43	18	4	4	75	7	28
2019	CS-04	82	9	0	9	0	91	9	11
2017	CS	56	34	4	3	2	90	6	91
2017	CS-01	64	36	0	0	0	100	0	11
2017	CS-02	47	39	6	4	4	86	8	51
2017	CS-03	65	30	5	0	0	95	0	20
2014	CS	48	35	4	5	7	83	13	94
2014	CS-01	60	27	13	0	0	87	0	15
2014	CS-02	44	42	2	6	6	86	12	50
2014	CS-03	42	32	0	5	21	74	26	19
2011	CS	43	41	9	5	2	83	7	169
2011	CS-01	33	48	5	10	5	81	14	21
2011	CS-02	38	48	5	6	3	86	9	77
2011	CS-03	45	34	19	2	0	79	2	47
2011	CS-04	63	26	11	0	0	89	0	19

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	38	15	11	4	0	1	70	15	93
2019	CS-01	50	10	20	20	0	0	0	60	20	10
2019	CS-02	15	38	26	10	10	0	0	54	21	39
2019	CS-03	36	46	7	11	0	0	0	82	11	28
2019	CS-04	55	27	0	9	0	0	9	90	10	11
2018	CS	16	57	13	12	3	0	0	72	14	76
2018	CS-02	8	56	17	17	3	0	0	64	19	36
2018	CS-03	20	64	4	8	4	0	0	84	12	25
2017	CS	21	37	13	21	8	0	0	58	29	91
2017	CS-01	27	45	9	18	0	0	0	73	18	11
2017	CS-02	16	39	12	24	10	0	0	55	33	51
2017	CS-03	30	35	10	15	10	0	0	65	25	20
2014	CS	19	37	13	16	14	0	1	57	30	94
2014	CS-01	33	40	13	7	7	0	0	73	13	15
2014	CS-02	16	40	14	16	14	0	0	56	30	50
2014	CS-03	11	42	11	16	21	0	0	53	37	19
2011	CS	20	42	19	11	8	1	0	62	19	169
2011	CS-01	24	38	19	14	5	0	0	62	19	21
2011	CS-02	16	44	23	8	8	1	0	61	16	77
2011	CS-03	19	49	11	9	13	0	0	68	21	47
2011	CS-04	37	21	26	16	0	0	0	58	16	19
2008	CS	23	47	10	13	6	0	0	71	19	203
2008	CS-01	32	50	14	0	0	4	0	85	0	28
2008	CS-02	19	52	9	13	8	0	0	71	20	93
2008	CS-03	22	42	8	19	8	0	0	64	27	59
2008	CS-04	32	32	16	11	5	0	5	67	17	19

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	51	43	3	2	0	0	95	2	92
2019	CS-01	50	40	0	10	0	0	90	10	10
2019	CS-02	38	56	3	3	0	0	95	3	39
2019	CS-03	61	32	7	0	0	0	93	0	28
2019	CS-04	70	30	0	0	0	0	100	0	10
2017	CS	56	32	7	3	2	0	88	6	91
2017	CS-01	73	27	0	0	0	0	100	0	11
2017	CS-02	51	35	4	6	4	0	86	10	51
2017	CS-03	50	35	15	0	0	0	85	0	20
2014	CS	50	35	6	5	2	1	86	7	94
2014	CS-01	73	27	0	0	0	0	100	0	15
2014	CS-02	44	38	8	6	2	2	84	8	50
2014	CS-03	47	26	11	11	5	0	74	16	19

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	60	26	5	6	2	0	0	86	9	93
2019	CS-01	70	20	0	10	0	0	0	90	10	10
2019	CS-02	50	33	10	5	3	0	0	83	8	40
2019	CS-03	64	21	0	11	4	0	0	86	14	28
2019	CS-04	70	20	10	0	0	0	0	90	0	10
2018	CS	53	26	12	8	1	0	0	79	9	76
2018	CS-02	47	31	11	8	3	0	0	78	11	36
2018	CS-03	60	20	12	8	0	0	0	80	8	25
2017	CS	51	33	9	6	2	0	0	83	8	91
2017	CS-01	91	9	0	0	0	0	0	100	0	11
2017	CS-02	47	33	8	8	4	0	0	80	12	51
2017	CS-03	50	35	10	5	0	0	0	85	5	20
2014	CS	47	33	12	5	1	0	2	82	7	94
2014	CS-01	80	20	0	0	0	0	0	100	0	15
2014	CS-02	44	38	14	2	2	0	0	82	4	50
2014	CS-03	42	37	5	11	0	0	5	83	11	19
2011	CS	54	29	8	4	2	2	0	85	7	169
2011	CS-01	52	29	10	5	0	5	0	85	5	21
2011	CS-02	48	30	9	6	3	4	0	81	9	77
2011	CS-03	60	34	4	0	2	0	0	94	2	47
2011	CS-04	63	16	16	5	0	0	0	79	5	19

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	43	45	7	4	1	87	5	94
2019	CS-01	50	40	10	0	0	90	0	10
2019	CS-02	35	50	8	8	0	85	8	40
2019	CS-03	50	43	4	0	4	93	4	28
2019	CS-04	45	36	9	9	0	82	9	11
2018	CS	32	45	16	5	3	76	8	76
2018	CS-02	22	53	14	6	6	75	11	36
2018	CS-03	32	44	20	4	0	76	4	25
2017	CS	28	55	7	7	3	83	10	91
2017	CS-01	27	73	0	0	0	100	0	11
2017	CS-02	31	51	8	6	4	82	10	51
2017	CS-03	20	60	10	10	0	80	10	20
2014	CS	32	48	8	5	6	80	12	94
2014	CS-01	53	47	0	0	0	100	0	15
2014	CS-02	34	46	12	0	8	80	8	50
2014	CS-03	16	53	11	16	5	68	21	19
2011	CS	34	40	14	7	6	74	12	169
2011	CS-01	43	38	19	0	0	81	0	21
2011	CS-02	34	38	17	5	6	71	12	77
2011	CS-03	21	55	11	6	6	77	13	47
2011	CS-04	47	21	5	21	5	68	26	19
2008	CS	31	47	11	6	4	78	11	203
2008	CS-01	32	54	11	0	4	86	4	28
2008	CS-02	31	43	14	9	3	74	12	93
2008	CS-03	27	54	10	2	7	81	8	59
2008	CS-04	42	32	5	16	5	74	21	19

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	35	14	7	4	0	0	74	12	94
2019	CS-01	50	10	30	10	0	0	0	60	10	10
2019	CS-02	35	40	13	8	5	0	0	75	13	40
2019	CS-03	36	43	11	4	7	0	0	79	11	28
2019	CS-04	55	9	18	18	0	0	0	64	18	11
2018	CS	26	39	20	12	1	1	0	67	13	76
2018	CS-02	25	36	17	17	3	3	0	63	20	36
2018	CS-03	16	48	28	8	0	0	0	64	8	25
2017	CS	30	46	14	6	4	0	0	76	10	91
2017	CS-01	64	27	9	0	0	0	0	91	0	11
2017	CS-02	29	43	16	4	8	0	0	73	12	51
2017	CS-03	20	55	15	10	0	0	0	75	10	20
2014	CS	30	35	18	9	8	0	0	65	17	94
2014	CS-01	47	27	13	13	0	0	0	73	13	15
2014	CS-02	30	42	18	2	8	0	0	72	10	50
2014	CS-03	26	21	21	16	16	0	0	47	32	19
2011	CS	21	36	21	12	9	0	1	57	21	169
2011	CS-01	19	38	19	10	14	0	0	57	24	21
2011	CS-02	23	26	30	13	8	0	0	49	21	77
2011	CS-03	11	55	13	15	6	0	0	66	21	47
2011	CS-04	37	37	5	5	11	0	5	78	17	19

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	53	10	7	2	0	81	10	94
2019	CS-01	70	30	0	0	0	0	100	0	10
2019	CS-02	20	55	10	13	3	0	75	15	40
2019	CS-03	25	54	14	4	4	0	79	7	28
2019	CS-04	18	73	9	0	0	0	91	0	11
2018	CS	29	34	20	11	5	1	64	16	76
2018	CS-02	22	36	19	11	8	3	60	20	36
2018	CS-03	28	28	28	12	4	0	56	16	25
2017	CS	26	38	15	13	7	0	65	20	91
2017	CS-01	45	18	18	18	0	0	64	18	11
2017	CS-02	29	41	10	10	10	0	71	20	51
2017	CS-03	15	45	20	15	5	0	60	20	20

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	47	4	3	1	0	91	4	94
2019	CS-01	70	30	0	0	0	0	100	0	10
2019	CS-02	35	58	0	5	3	0	93	8	40
2019	CS-03	39	46	11	4	0	0	86	4	28
2019	CS-04	55	36	9	0	0	0	91	0	11
2018	CS	38	45	13	3	1	0	83	4	76
2018	CS-02	39	47	8	3	3	0	86	6	36
2018	CS-03	28	44	24	4	0	0	72	4	25
2017	CS	36	52	8	2	2	0	88	4	91
2017	CS-01	64	36	0	0	0	0	100	0	11
2017	CS-02	37	41	14	4	4	0	78	8	51
2017	CS-03	30	70	0	0	0	0	100	0	20
2014	CS	39	42	13	2	4	0	81	6	94
2014	CS-01	60	40	0	0	0	0	100	0	15
2014	CS-02	38	38	18	0	6	0	76	6	50
2014	CS-03	42	37	11	5	5	0	79	11	19
2011	CS	27	51	15	5	2	1	78	7	168
2011	CS-01	38	48	5	10	0	0	86	10	21
2011	CS-02	25	49	18	4	3	1	75	7	76
2011	CS-03	17	62	17	2	2	0	79	4	47
2011	CS-04	47	37	5	11	0	0	84	11	19
2008	CS	39	44	9	5	2	0	83	7	203
2008	CS-01	50	46	0	4	0	0	96	4	28
2008	CS-02	38	43	12	6	1	0	81	8	93
2008	CS-03	32	53	8	3	3	0	85	7	59
2008	CS-04	53	16	16	11	5	0	68	16	19

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	45	14	3	2	0	81	5	94
2019	CS-01	60	20	20	0	0	0	80	0	10
2019	CS-02	30	50	10	5	5	0	80	10	40
2019	CS-03	36	43	18	4	0	0	79	4	28
2019	CS-04	36	45	18	0	0	0	82	0	11
2018	CS	30	49	14	3	4	0	79	7	76
2018	CS-02	25	53	14	3	6	0	78	8	36
2018	CS-03	24	52	20	4	0	0	76	4	25
2017	CS	24	51	13	6	6	1	76	11	91
2017	CS-01	45	45	9	0	0	0	91	0	11
2017	CS-02	25	47	14	8	4	2	74	12	51
2017	CS-03	15	60	15	5	5	0	75	10	20

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	56	35	7	1	0	0	91	1	94
2019	CS-01	60	30	10	0	0	0	90	0	10
2019	CS-02	50	45	3	3	0	0	95	3	40
2019	CS-03	61	29	11	0	0	0	89	0	28
2019	CS-04	64	27	9	0	0	0	91	0	11
2018	CS	47	45	4	4	0	0	92	4	74
2018	CS-02	32	56	6	6	0	0	88	6	34
2018	CS-03	60	32	4	4	0	0	92	4	25
2017	CS	51	41	6	2	1	0	91	3	91
2017	CS-01	55	45	0	0	0	0	100	0	11
2017	CS-02	55	35	6	2	2	0	90	4	51
2017	CS-03	45	45	10	0	0	0	90	0	20
2014	CS	62	30	5	0	2	1	93	2	94
2014	CS-01	67	33	0	0	0	0	100	0	15
2014	CS-02	60	30	6	0	2	2	92	2	50
2014	CS-03	68	21	5	0	5	0	89	5	19
2011	CS	53	37	5	3	2	0	90	5	168
2011	CS-01	52	43	0	5	0	0	95	5	21
2011	CS-02	52	36	8	1	3	0	88	4	77
2011	CS-03	53	38	4	2	2	0	91	4	47
2011	CS-04	53	32	5	11	0	0	84	11	19

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	40	10	6	2	0	82	9	94
2019	CS-01	40	60	0	0	0	0	100	0	10
2019	CS-02	30	48	13	5	5	0	78	10	40
2019	CS-03	54	29	7	11	0	0	82	11	28
2019	CS-04	55	18	18	9	0	0	73	9	11
2018	CS	31	44	13	5	7	0	75	12	75
2018	CS-02	31	33	19	6	11	0	64	17	36
2018	CS-03	29	54	8	8	0	0	83	8	24
2017	CS	28	43	13	11	4	0	71	15	91
2017	CS-01	45	45	9	0	0	0	91	0	11
2017	CS-02	29	37	12	16	6	0	67	22	51
2017	CS-03	20	55	15	10	0	0	75	10	20
2014	CS	23	49	13	8	5	1	73	14	94
2014	CS-01	40	33	20	7	0	0	73	7	15
2014	CS-02	18	54	16	8	4	0	72	12	50
2014	CS-03	32	47	5	5	11	0	79	16	19
2011	CS	24	48	15	10	3	0	72	13	169
2011	CS-01	19	57	5	14	5	0	76	19	21
2011	CS-02	22	45	22	9	1	0	68	10	77
2011	CS-03	26	55	9	6	4	0	81	11	47
2011	CS-04	42	26	11	21	0	0	68	21	19

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	47	36	13	1	3	0	83	4	94
2019	CS-01	50	50	0	0	0	0	100	0	10
2019	CS-02	35	38	23	0	5	0	73	5	40
2019	CS-03	50	36	7	4	4	0	86	7	28
2019	CS-04	64	27	9	0	0	0	91	0	11
2018	CS	35	40	16	5	4	0	75	9	75
2018	CS-02	37	34	14	6	9	0	71	14	35
2018	CS-03	28	44	20	8	0	0	72	8	25
2017	CS	36	36	14	10	3	0	72	13	91
2017	CS-01	64	27	0	0	9	0	91	9	11
2017	CS-02	33	37	14	14	2	0	71	16	51
2017	CS-03	30	35	25	10	0	0	65	10	20
2014	CS	28	39	16	11	5	1	68	16	94
2014	CS-01	40	33	20	7	0	0	73	7	15
2014	CS-02	30	38	16	12	4	0	68	16	50
2014	CS-03	26	37	21	5	11	0	63	16	19

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	46	37	6	9	2	0	83	11	94
2019	CS-01	60	30	0	10	0	0	90	10	10
2019	CS-02	33	50	10	5	3	0	83	8	40
2019	CS-03	54	25	7	11	4	0	79	14	28
2019	CS-04	55	36	0	9	0	0	91	9	11
2018	CS	33	46	12	5	4	0	79	9	76
2018	CS-02	31	50	6	8	6	0	81	14	36
2018	CS-03	32	36	28	4	0	0	68	4	25
2017	CS	40	37	17	2	3	1	78	6	91
2017	CS-01	73	18	9	0	0	0	91	0	11
2017	CS-02	37	39	16	2	6	0	76	8	51
2017	CS-03	35	35	25	5	0	0	70	5	20
2014	CS	32	48	8	4	6	1	81	11	94
2014	CS-01	47	47	0	7	0	0	93	7	15
2014	CS-02	32	48	10	4	4	2	82	8	50
2014	CS-03	26	42	11	5	16	0	68	21	19
2011	CS	38	41	11	8	2	0	79	9	169
2011	CS-01	33	33	19	10	5	0	67	14	21
2011	CS-02	35	47	10	5	3	0	82	8	77
2011	CS-03	34	47	9	11	0	0	81	11	47
2011	CS-04	58	16	16	11	0	0	74	11	19

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	47	40	6	5	1	87	6	94
2019	CS-01	70	30	0	0	0	100	0	10
2019	CS-02	40	48	3	8	3	88	10	40
2019	CS-03	46	46	7	0	0	93	0	28
2019	CS-04	55	9	18	18	0	64	18	11
2018	CS	45	39	8	5	3	84	8	76
2018	CS-02	39	44	8	3	6	83	8	36
2018	CS-03	48	40	8	4	0	88	4	25
2017	CS	44	42	7	4	3	86	8	91
2017	CS-01	64	36	0	0	0	100	0	11
2017	CS-02	51	33	10	4	2	84	6	51
2017	CS-03	25	60	5	10	0	85	10	20
2014	CS	41	42	13	2	2	83	4	94
2014	CS-01	53	47	0	0	0	100	0	15
2014	CS-02	44	38	14	2	2	82	4	50
2014	CS-03	37	37	16	5	5	74	11	19
2011	CS	44	38	8	6	4	82	9	169
2011	CS-01	43	38	10	10	0	81	10	21
2011	CS-02	45	38	9	3	5	83	8	77
2011	CS-03	36	49	6	4	4	85	9	47
2011	CS-04	47	26	11	16	0	74	16	19
2008	CS	43	42	8	5	2	85	7	203
2008	CS-01	39	50	7	0	4	89	4	28
2008	CS-02	45	39	10	4	2	84	6	93
2008	CS-03	37	51	7	5	0	88	5	59
2008	CS-04	53	21	5	16	5	74	21	19

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	38	17	9	6	0	0	68	15	94
2019	CS-01	50	30	20	0	0	0	0	80	0	10
2019	CS-02	35	40	15	5	5	0	0	75	10	40
2019	CS-03	21	43	18	7	11	0	0	64	18	28
2019	CS-04	9	27	18	36	9	0	0	36	45	11
2018	CS	28	39	17	9	7	0	0	67	16	76
2018	CS-02	31	44	14	6	6	0	0	75	11	36
2018	CS-03	32	28	20	16	4	0	0	60	20	25
2017	CS	41	33	11	10	4	0	1	74	14	91
2017	CS-01	64	36	0	0	0	0	0	100	0	11
2017	CS-02	43	35	8	10	2	0	2	80	12	51
2017	CS-03	30	25	30	5	10	0	0	55	15	20
2014	CS	46	29	15	7	4	0	0	74	11	94
2014	CS-01	67	20	7	0	7	0	0	87	7	15
2014	CS-02	44	28	20	6	2	0	0	72	8	50
2014	CS-03	53	21	11	5	11	0	0	74	16	19
2011	CS	43	36	14	5	1	1	1	80	6	169
2011	CS-01	43	29	10	10	5	0	5	75	15	21
2011	CS-02	49	35	12	3	0	1	0	86	3	77
2011	CS-03	32	45	17	6	0	0	0	77	6	47
2011	CS-04	37	32	26	5	0	0	0	68	5	19
2008	CS	36	41	14	3	4	0	0	78	7	203
2008	CS-01	54	39	4	4	0	0	0	93	4	28
2008	CS-02	37	46	14	2	0	0	1	84	2	93
2008	CS-03	27	39	19	5	10	0	0	66	15	59
2008	CS-04	47	32	16	5	0	0	0	79	5	19

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	15	24	43	13	3	0	2	16	40	94
2019	CS-01	10	20	50	10	10	0	0	20	30	10
2019	CS-02	10	20	48	13	5	0	5	18	32	40
2019	CS-03	29	21	39	11	0	0	0	11	50	28
2019	CS-04	9	45	36	9	0	0	0	9	55	11
2018	CS	14	30	38	9	5	1	1	15	46	76
2018	CS-02	11	31	33	17	8	0	0	25	42	36
2018	CS-03	24	24	40	4	4	4	0	8	50	25
2017	CS	19	25	37	17	1	0	1	18	45	90
2017	CS-01	0	18	45	36	0	0	0	36	18	11
2017	CS-02	18	18	43	18	2	0	2	20	36	51
2017	CS-03	35	35	25	5	0	0	0	5	70	20
2014	CS	11	33	40	11	4	0	1	15	44	94
2014	CS-01	7	13	53	13	13	0	0	27	20	15
2014	CS-02	8	28	46	12	4	0	2	16	37	50
2014	CS-03	16	42	32	11	0	0	0	11	58	19
2011	CS	14	34	34	11	7	0	1	17	49	169
2011	CS-01	0	29	33	14	24	0	0	38	29	21
2011	CS-02	6	31	40	16	5	0	1	21	38	77
2011	CS-03	26	45	28	0	2	0	0	2	70	47
2011	CS-04	32	32	26	11	0	0	0	11	63	19
2008	CS	9	32	39	12	5	1	2	17	42	203
2008	CS-01	7	11	32	21	18	7	4	44	20	28
2008	CS-02	4	26	45	18	3	0	3	22	31	93
2008	CS-03	10	51	37	2	0	0	0	2	61	59
2008	CS-04	32	32	26	0	11	0	0	11	63	19

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	6	12	31	34	13	0	3	49	19	93
2019	CS-01	10	20	10	50	10	0	0	60	30	10
2019	CS-02	5	3	41	26	18	0	8	47	8	39
2019	CS-03	11	11	29	43	7	0	0	50	21	28
2019	CS-04	0	45	18	27	9	0	0	36	45	11
2018	CS	9	20	32	32	4	3	1	37	30	76
2018	CS-02	11	11	42	28	6	3	0	34	23	36
2018	CS-03	12	24	20	36	4	4	0	42	38	25
2017	CS	12	19	27	28	9	2	3	39	33	90
2017	CS-01	9	9	18	55	9	0	0	64	18	11
2017	CS-02	10	18	27	27	10	2	6	40	30	51
2017	CS-03	20	20	30	20	5	5	0	26	42	20
2014	CS	13	19	33	21	9	5	1	31	34	92
2014	CS-01	0	0	40	27	27	7	0	57	0	15
2014	CS-02	10	16	37	20	6	8	2	30	30	49
2014	CS-03	26	16	26	26	5	0	0	32	42	19
2011	CS	15	24	29	17	14	2	1	31	39	169
2011	CS-01	5	33	24	14	24	0	0	38	38	21
2011	CS-02	6	25	32	21	13	1	1	35	32	77
2011	CS-03	26	21	30	11	11	2	0	22	48	47
2011	CS-04	32	21	16	16	16	0	0	32	53	19
2008	CS	5	11	32	33	14	2	2	49	17	202
2008	CS-01	0	0	14	32	36	14	4	83	0	28
2008	CS-02	2	8	33	39	14	1	3	55	10	93
2008	CS-03	10	17	40	24	7	0	2	32	28	58
2008	CS-04	11	26	21	32	11	0	0	42	37	19

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	7	24	36	22	5	1	3	29	33	94
2019	CS-01	0	10	50	40	0	0	0	40	10	10
2019	CS-02	3	28	48	8	8	3	5	16	32	40
2019	CS-03	21	29	11	32	7	0	0	39	50	28
2019	CS-04	0	27	45	27	0	0	0	27	27	11
2018	CS	14	24	37	20	3	1	1	23	39	76
2018	CS-02	8	22	42	25	0	3	0	26	31	36
2018	CS-03	24	28	28	16	4	0	0	20	52	25
2017	CS	13	16	46	15	7	1	2	23	30	90
2017	CS-01	9	0	73	9	9	0	0	18	9	11
2017	CS-02	14	16	39	16	10	2	4	27	31	51
2017	CS-03	15	15	50	20	0	0	0	20	30	20
2014	CS	19	30	31	11	6	1	2	18	51	94
2014	CS-01	13	7	27	27	13	7	7	46	23	15
2014	CS-02	14	34	38	8	4	0	2	12	49	50
2014	CS-03	32	21	26	11	11	0	0	21	53	19
2011	CS	21	26	34	10	7	1	1	17	48	169
2011	CS-01	14	19	43	5	10	5	5	16	37	21
2011	CS-02	16	26	36	13	8	0	1	21	42	77
2011	CS-03	28	34	30	4	4	0	0	9	62	47
2011	CS-04	37	16	26	16	5	0	0	21	53	19
2008	CS	15	24	33	17	9	0	2	26	40	203
2008	CS-01	7	7	36	14	29	4	4	46	15	28
2008	CS-02	9	26	37	20	5	0	3	27	36	93
2008	CS-03	20	31	29	17	3	0	0	20	51	59
2008	CS-04	37	16	26	5	16	0	0	21	53	19

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	8	16	29	32	13	0	2	46	24	92
2019	CS-01	0	10	20	40	30	0	0	70	10	10
2019	CS-02	8	13	24	37	13	0	5	53	22	38
2019	CS-03	11	18	32	29	11	0	0	39	29	28
2019	CS-04	9	36	36	18	0	0	0	18	45	11
2018	CS	15	19	32	29	4	0	1	34	34	75
2018	CS-02	9	14	31	40	6	0	0	46	23	35
2018	CS-03	28	20	28	20	4	0	0	24	48	25
2017	CS	8	17	38	29	6	0	2	35	26	87
2017	CS-01	0	0	36	55	9	0	0	64	0	11
2017	CS-02	6	10	42	29	8	0	4	39	17	48
2017	CS-03	10	35	35	20	0	0	0	20	45	20
2014	CS	12	14	34	27	11	0	2	39	27	92
2014	CS-01	0	7	40	27	20	0	7	50	7	15
2014	CS-02	6	12	33	33	14	0	2	48	19	49
2014	CS-03	26	21	26	26	0	0	0	26	47	19
2011	CS	9	13	38	27	13	0	1	40	22	168
2011	CS-01	5	10	29	29	24	0	5	55	15	21
2011	CS-02	3	7	32	41	17	0	1	59	9	76
2011	CS-03	13	28	45	9	6	0	0	15	40	47
2011	CS-04	32	0	53	16	0	0	0	16	32	19
2008	CS	4	13	38	30	12	0	2	43	18	202
2008	CS-01	0	7	25	29	32	4	4	65	8	28
2008	CS-02	3	11	35	33	14	0	3	49	14	93
2008	CS-03	2	15	53	27	2	0	2	29	17	59
2008	CS-04	17	33	22	22	6	0	0	28	50	18

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	12	19	30	21	15	2	1	37	32	94
2019	CS-01	0	10	30	20	40	0	0	60	10	10
2019	CS-02	13	20	20	18	23	5	3	43	35	40
2019	CS-03	14	14	43	29	0	0	0	29	29	28
2019	CS-04	18	36	36	9	0	0	0	9	55	11
2018	CS	20	28	35	15	1	1	0	16	49	75
2018	CS-02	19	14	36	25	3	3	0	29	34	36
2018	CS-03	25	33	38	4	0	0	0	4	58	24
2017	CS	27	16	38	12	7	0	1	19	43	90
2017	CS-01	0	9	55	9	27	0	0	36	9	11
2017	CS-02	24	18	39	12	6	0	2	18	42	51
2017	CS-03	40	15	30	15	0	0	0	15	55	20
2014	CS	26	31	26	7	7	1	1	15	58	94
2014	CS-01	7	33	13	7	27	7	7	38	46	15
2014	CS-02	20	28	38	10	4	0	0	14	48	50
2014	CS-03	37	32	21	5	5	0	0	11	68	19
2011	CS	19	25	31	14	10	0	1	25	44	167
2011	CS-01	29	19	33	0	19	0	0	19	48	21
2011	CS-02	12	18	35	21	13	0	1	34	30	77
2011	CS-03	24	39	26	7	4	0	0	11	63	46
2011	CS-04	22	22	33	22	0	0	0	22	44	18
2008	CS	8	22	36	20	9	1	2	31	31	202
2008	CS-01	4	0	26	30	30	7	4	67	4	27
2008	CS-02	3	22	38	25	10	1	2	36	26	93
2008	CS-03	12	32	37	15	2	0	2	17	45	59
2008	CS-04	26	26	37	5	5	0	0	11	53	19

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	9	10	29	36	15	1	1	52	18	94
2019	CS-01	20	20	20	20	20	0	0	40	40	10
2019	CS-02	5	8	28	35	20	3	3	58	13	40
2019	CS-03	11	7	29	43	11	0	0	54	18	28
2019	CS-04	9	9	45	27	9	0	0	36	18	11
2018	CS	12	16	34	28	8	1	0	37	29	74
2018	CS-02	9	20	34	31	6	0	0	37	29	35
2018	CS-03	16	12	28	28	12	4	0	42	29	25
2017	CS	10	14	27	27	16	3	2	46	26	90
2017	CS-01	9	18	36	18	9	9	0	30	30	11
2017	CS-02	8	16	24	27	18	4	4	49	26	51
2017	CS-03	15	5	30	30	20	0	0	50	20	20
2014	CS	14	8	18	35	19	0	5	57	24	94
2014	CS-01	13	13	7	27	20	0	20	58	33	15
2014	CS-02	10	6	20	40	20	0	4	63	17	50
2014	CS-03	21	11	21	26	21	0	0	47	32	19
2011	CS	6	9	17	36	31	1	1	67	15	169
2011	CS-01	24	19	10	10	33	5	0	45	45	21
2011	CS-02	3	9	14	38	34	0	3	73	12	77
2011	CS-03	6	4	32	34	23	0	0	57	11	47
2011	CS-04	0	11	5	58	26	0	0	84	11	19
2008	CS	4	7	19	37	25	3	5	67	12	203
2008	CS-01	7	14	14	14	36	14	0	58	25	28
2008	CS-02	4	6	14	41	28	1	5	74	11	93
2008	CS-03	3	5	27	41	17	0	7	62	9	59
2008	CS-04	0	5	26	42	21	5	0	67	6	19

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	14	20	41	19	3	0	2	23	35	94
2019	CS-01	10	10	40	30	10	0	0	40	20	10
2019	CS-02	15	13	48	20	3	0	3	23	28	40
2019	CS-03	18	36	32	11	4	0	0	14	54	28
2019	CS-04	9	27	45	18	0	0	0	18	36	11
2018	CS	16	26	39	17	0	0	1	17	43	76
2018	CS-02	17	17	47	19	0	0	0	19	33	36
2018	CS-03	24	28	28	20	0	0	0	20	52	25
2017	CS	8	20	53	10	2	4	2	13	30	90
2017	CS-01	0	9	64	18	0	9	0	20	10	11
2017	CS-02	12	18	43	14	4	6	4	19	33	51
2017	CS-03	5	30	65	0	0	0	0	0	35	20
2014	CS	14	29	32	11	7	4	2	19	46	93
2014	CS-01	7	13	20	20	20	7	13	50	25	15
2014	CS-02	10	35	35	10	6	4	0	17	47	49
2014	CS-03	26	21	32	11	5	5	0	17	50	19

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	1	2	39	39	16	3	57	3	93
2019	CS-01	0	0	60	10	30	0	40	0	10
2019	CS-02	0	0	44	28	21	8	53	0	39
2019	CS-03	0	4	32	54	11	0	64	4	28
2019	CS-04	9	9	18	64	0	0	64	18	11

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	76	11	6	2	3	0	2	88	5	94
2019	CS-01	90	0	10	0	0	0	0	90	0	10
2019	CS-02	75	8	8	3	3	0	5	87	5	40
2019	CS-03	68	18	4	4	7	0	0	86	11	28
2019	CS-04	82	18	0	0	0	0	0	100	0	11
2017	CS	72	17	6	2	2	0	1	90	4	91
2017	CS-01	64	27	9	0	0	0	0	91	0	11
2017	CS-02	74	14	6	2	2	0	2	90	4	51
2017	CS-03	75	10	5	5	5	0	0	85	10	20
2014	CS	69	16	3	4	4	0	3	88	9	94
2014	CS-01	60	27	0	0	7	0	7	93	7	15
2014	CS-02	74	8	2	8	4	0	4	85	13	50
2014	CS-03	68	16	11	0	5	0	0	84	5	19
2011	CS	72	17	4	3	2	1	2	91	5	169
2011	CS-01	62	24	0	14	0	0	0	86	14	21
2011	CS-02	73	14	5	0	4	1	3	91	4	77
2011	CS-03	72	17	2	4	0	0	4	93	4	47
2011	CS-04	74	21	5	0	0	0	0	95	0	19
2008	CS	69	9	7	2	3	1	8	86	6	203
2008	CS-01	79	7	4	4	4	0	4	89	7	28
2008	CS-02	66	11	6	1	5	2	9	86	7	93
2008	CS-03	66	5	12	2	2	0	14	82	4	59
2008	CS-04	79	16	5	0	0	0	0	95	0	19

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	33	11	6	5	7	1	76	13	94
2019	CS-01	50	10	10	10	10	10	0	67	22	10
2019	CS-02	33	33	13	5	5	10	3	74	11	40
2019	CS-03	39	39	7	4	7	4	0	81	11	28
2019	CS-04	36	27	9	18	0	9	0	70	20	11
2018	CS	24	47	21	7	1	0	0	71	8	76
2018	CS-02	22	39	31	6	3	0	0	61	8	36
2018	CS-03	28	48	12	12	0	0	0	76	12	25
2017	CS	27	32	17	14	3	2	4	63	19	91
2017	CS-01	36	45	9	9	0	0	0	82	9	11
2017	CS-02	31	22	16	18	6	0	8	57	26	51
2017	CS-03	15	50	15	15	0	5	0	68	16	20
2014	CS	36	32	18	3	5	4	1	72	9	94
2014	CS-01	47	40	7	7	0	0	0	87	7	15
2014	CS-02	40	28	18	2	4	8	0	74	7	50
2014	CS-03	26	21	26	5	16	0	5	50	22	19

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	48	33	7	5	6	0	81	12	94
2019	CS-01	60	20	10	10	0	0	80	10	10
2019	CS-02	43	38	13	0	8	0	80	8	40
2019	CS-03	50	29	4	7	11	0	79	18	28
2019	CS-04	36	55	0	9	0	0	91	9	11
2018	CS	46	37	8	5	4	0	83	9	76
2018	CS-02	44	36	11	3	6	0	81	8	36
2018	CS-03	52	32	8	4	4	0	84	8	25
2017	CS	45	32	10	9	3	1	78	12	91
2017	CS-01	45	45	9	0	0	0	91	0	11
2017	CS-02	45	27	6	14	6	2	74	20	51
2017	CS-03	50	35	15	0	0	0	85	0	20
2014	CS	46	34	6	10	4	0	80	14	94
2014	CS-01	47	47	0	7	0	0	93	7	15
2014	CS-02	48	32	8	8	4	0	80	12	50
2014	CS-03	42	26	11	11	11	0	68	21	19

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	56	33	4	6	0	89	6	94
2019	CS-01	50	50	0	0	0	100	0	10
2019	CS-02	60	33	5	3	0	93	3	40
2019	CS-03	61	21	7	11	0	82	11	28
2019	CS-04	45	45	0	9	0	91	9	11
2018	CS	49	42	5	4	0	91	4	76
2018	CS-02	36	53	8	3	0	89	3	36
2018	CS-03	64	24	4	8	0	88	8	25
2017	CS	49	37	10	2	1	87	3	91
2017	CS-01	82	18	0	0	0	100	0	11
2017	CS-02	57	27	10	4	2	84	6	51
2017	CS-03	30	60	10	0	0	90	0	20
2014	CS	49	36	6	6	3	85	9	94
2014	CS-01	40	47	0	7	7	87	13	15
2014	CS-02	60	26	10	2	2	86	4	50
2014	CS-03	32	53	5	5	5	84	11	19

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	46	45	4	3	1	1	91	4	94
2019	CS-01	40	50	10	0	0	0	90	0	10
2019	CS-02	53	38	5	3	3	0	90	5	40
2019	CS-03	43	50	0	4	0	4	96	4	28
2019	CS-04	27	64	0	9	0	0	91	9	11
2018	CS	41	43	8	8	0	0	84	8	76
2018	CS-02	36	47	6	11	0	0	83	11	36
2018	CS-03	44	40	12	4	0	0	84	4	25

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	30	11	1	1	88	1	94
2019	CS-01	60	10	30	0	0	70	0	10
2019	CS-02	43	43	13	0	3	87	0	40
2019	CS-03	71	18	7	4	0	89	4	28
2019	CS-04	73	27	0	0	0	100	0	11

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	47	32	13	6	2	0	0	79	9	94
2019	CS-01	70	20	0	10	0	0	0	90	10	10
2019	CS-02	40	35	15	10	0	0	0	75	10	40
2019	CS-03	50	29	11	4	7	0	0	79	11	28
2019	CS-04	36	45	18	0	0	0	0	82	0	11
2018	CS	33	45	12	8	1	0	1	79	9	76
2018	CS-02	36	33	14	14	3	0	0	69	17	36
2018	CS-03	32	52	8	4	0	0	4	88	4	25
2017	CS	38	41	13	6	2	0	0	79	8	91
2017	CS-01	55	27	9	9	0	0	0	82	9	11
2017	CS-02	39	39	14	4	4	0	0	78	8	51
2017	CS-03	35	55	5	5	0	0	0	90	5	20
2014	CS	41	34	11	4	8	0	1	76	13	94
2014	CS-01	47	27	20	7	0	0	0	73	7	15
2014	CS-02	52	32	6	2	8	0	0	84	10	50
2014	CS-03	16	47	16	0	21	0	0	63	21	19
2011	CS	30	42	15	8	5	0	0	72	13	169
2011	CS-01	14	62	10	10	5	0	0	76	14	21
2011	CS-02	34	35	18	8	5	0	0	69	13	77
2011	CS-03	32	43	13	9	4	0	0	74	13	47
2011	CS-04	37	42	11	5	5	0	0	79	11	19
2008	CS	35	32	18	8	7	0	0	67	15	203
2008	CS-01	36	43	14	4	4	0	0	79	7	28
2008	CS-02	35	27	23	10	4	1	0	63	14	93
2008	CS-03	37	31	10	10	12	0	0	68	22	59
2008	CS-04	32	37	21	0	11	0	0	68	11	19

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	59	27	7	3	1	2	1	88	4	94
2019	CS-01	80	10	10	0	0	0	0	90	0	10
2019	CS-02	58	30	3	5	0	3	3	92	5	40
2019	CS-03	61	18	11	4	4	4	0	81	7	28
2019	CS-04	36	55	9	0	0	0	0	91	0	11
2018	CS	43	37	15	3	3	0	0	80	5	75
2018	CS-02	42	28	22	3	6	0	0	69	8	36
2018	CS-03	44	44	8	4	0	0	0	88	4	25
2017	CS	46	37	10	4	1	1	0	84	6	91
2017	CS-01	64	27	9	0	0	0	0	91	0	11
2017	CS-02	47	37	6	6	2	2	0	86	8	51
2017	CS-03	45	40	10	5	0	0	0	85	5	20
2014	CS	52	27	7	8	4	1	1	80	12	94
2014	CS-01	47	33	7	13	0	0	0	80	13	15
2014	CS-02	60	22	6	6	2	2	2	85	8	50
2014	CS-03	42	26	11	5	16	0	0	68	21	19
2011	CS	49	32	11	4	2	2	0	82	7	169
2011	CS-01	43	33	10	10	5	0	0	76	14	21
2011	CS-02	49	31	13	1	3	3	0	83	4	77
2011	CS-03	51	30	11	6	0	2	0	83	7	47
2011	CS-04	53	32	11	5	0	0	0	84	5	19
2008	CS	42	31	13	7	4	1	1	75	12	203
2008	CS-01	36	39	21	4	0	0	0	75	4	28
2008	CS-02	43	24	16	10	2	3	2	70	13	93
2008	CS-03	44	32	8	5	10	0	0	76	15	59
2008	CS-04	53	32	5	5	5	0	0	84	11	19

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	49	31	12	6	1	0	81	8	93
2019	CS-01	70	0	0	30	0	0	70	30	10
2019	CS-02	50	33	13	5	0	0	83	5	40
2019	CS-03	54	29	11	4	4	0	82	7	28
2019	CS-04	27	55	18	0	0	0	82	0	11
2018	CS	46	41	9	4	0	0	86	4	74
2018	CS-02	41	38	15	6	0	0	79	6	34
2018	CS-03	56	32	8	4	0	0	88	4	25
2017	CS	44	37	12	4	2	0	81	7	91
2017	CS-01	55	36	9	0	0	0	91	0	11
2017	CS-02	49	29	10	8	4	0	78	12	51
2017	CS-03	35	45	20	0	0	0	80	0	20
2014	CS	46	28	11	9	7	0	73	16	94
2014	CS-01	53	7	27	7	7	0	60	13	15
2014	CS-02	48	32	8	6	6	0	80	12	50
2014	CS-03	37	21	11	16	16	0	58	32	19
2011	CS	41	39	8	7	5	0	80	12	169
2011	CS-01	29	52	5	10	5	0	81	14	21
2011	CS-02	44	31	10	8	6	0	75	14	77
2011	CS-03	34	45	11	9	2	0	79	11	47
2011	CS-04	58	42	0	0	0	0	100	0	19
2008	CS	38	29	13	13	6	0	68	19	203
2008	CS-01	36	36	14	11	4	0	71	14	28
2008	CS-02	38	23	16	16	6	1	61	23	93
2008	CS-03	36	32	10	14	8	0	68	22	59
2008	CS-04	53	37	5	0	5	0	89	5	19

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	83	10	4	0	1	0	2	95	1	94
2019	CS-01	100	0	0	0	0	0	0	100	0	10
2019	CS-02	83	10	3	0	0	0	5	97	0	40
2019	CS-03	79	11	7	0	4	0	0	89	4	28
2019	CS-04	73	18	9	0	0	0	0	91	0	11
2017	CS	87	7	3	1	1	0	1	94	2	91
2017	CS-01	100	0	0	0	0	0	0	100	0	11
2017	CS-02	84	6	6	2	0	0	2	92	2	51
2017	CS-03	85	10	0	0	5	0	0	95	5	20
2014	CS	75	14	4	2	1	0	4	92	3	94
2014	CS-01	67	27	0	0	0	0	7	100	0	15
2014	CS-02	78	8	6	4	0	0	4	90	4	50
2014	CS-03	68	16	5	0	5	0	5	89	6	19
2011	CS	79	11	3	1	2	0	4	94	3	169
2011	CS-01	67	24	5	5	0	0	0	90	5	21
2011	CS-02	78	10	3	0	4	0	5	93	4	77
2011	CS-03	83	6	2	0	2	0	6	95	2	47
2011	CS-04	84	11	5	0	0	0	0	95	0	19
2008	CS	76	5	5	2	2	1	8	89	5	203
2008	CS-01	79	4	4	4	4	4	4	88	8	28
2008	CS-02	73	6	5	2	3	1	9	88	6	93
2008	CS-03	76	2	8	0	2	0	12	88	2	59
2008	CS-04	84	11	0	0	0	5	0	100	0	19

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	62	26	6	3	1	1	1	89	4	94
2019	CS-01	60	20	10	0	0	0	10	89	0	10
2019	CS-02	53	35	8	3	3	0	0	88	5	40
2019	CS-03	75	14	4	4	0	4	0	93	4	28
2019	CS-04	55	27	9	9	0	0	0	82	9	11
2017	CS	66	20	4	6	4	0	0	86	10	91
2017	CS-01	100	0	0	0	0	0	0	100	0	11
2017	CS-02	57	22	6	8	8	0	0	78	16	51
2017	CS-03	70	20	5	5	0	0	0	90	5	20
2014	CS	63	19	5	4	4	4	0	86	9	94
2014	CS-01	73	20	0	7	0	0	0	93	7	15
2014	CS-02	68	12	4	4	4	8	0	87	9	50
2014	CS-03	42	37	11	0	11	0	0	79	11	19
2011	CS	59	25	6	5	2	2	0	87	7	169
2011	CS-01	52	33	0	10	5	0	0	86	14	21
2011	CS-02	53	29	6	6	3	3	0	84	9	77
2011	CS-03	64	21	9	2	0	4	0	89	2	47
2011	CS-04	74	16	5	5	0	0	0	89	5	19

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	67	22	6	3	1	1	0	89	4	93
2019	CS-01	80	0	10	10	0	0	0	80	10	10
2019	CS-02	68	25	5	0	0	3	0	95	0	40
2019	CS-03	59	26	7	4	4	0	0	85	7	27
2019	CS-04	64	18	9	9	0	0	0	82	9	11
2018	CS	51	27	14	7	1	0	0	78	8	74
2018	CS-02	46	29	14	9	3	0	0	74	11	35
2018	CS-03	60	24	12	4	0	0	0	84	4	25
2017	CS	63	20	10	4	1	1	1	84	6	91
2017	CS-01	100	0	0	0	0	0	0	100	0	11
2017	CS-02	63	16	14	4	2	0	2	80	6	51
2017	CS-03	50	40	5	5	0	0	0	90	5	20

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	31	7	3	1	88	4	94
2019	CS-01	60	30	10	0	0	90	0	10
2019	CS-02	55	30	10	5	0	85	5	40
2019	CS-03	61	32	0	4	4	93	7	28
2019	CS-04	55	36	9	0	0	91	0	11
2018	CS	46	34	12	4	4	80	8	76
2018	CS-02	42	33	14	3	8	75	11	36
2018	CS-03	52	36	8	4	0	88	4	25
2017	CS	61	21	9	7	2	82	9	91
2017	CS-01	91	9	0	0	0	100	0	11
2017	CS-02	61	20	8	8	4	80	12	51
2017	CS-03	55	30	10	5	0	85	5	20
2014	CS	58	18	11	5	8	76	13	94
2014	CS-01	60	13	20	0	7	73	7	15
2014	CS-02	62	20	10	6	2	82	8	50
2014	CS-03	53	11	5	11	21	63	32	19

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	21	48	10	14	3	0	3	71	18	29
2019	CS-03	17	44	11	17	6	0	6	65	24	18

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	35	16	7	3	7	71	11	94
2019	CS-01	50	40	0	10	0	0	90	10	10
2019	CS-02	35	28	18	8	5	8	68	14	40
2019	CS-03	18	39	18	11	4	11	64	16	28
2019	CS-04	27	55	18	0	0	0	82	0	11
2018	CS	28	37	21	4	4	7	69	8	76
2018	CS-02	14	47	25	3	6	6	65	9	36
2018	CS-03	28	20	28	8	4	12	55	14	25
2017	CS	27	33	20	9	3	8	65	13	91
2017	CS-01	45	45	0	0	0	9	100	0	11
2017	CS-02	27	21	26	12	6	8	53	19	51
2017	CS-03	25	45	15	10	0	5	74	11	20
2014	CS	17	28	21	10	12	13	51	24	94
2014	CS-01	33	27	13	7	7	13	69	15	15
2014	CS-02	12	36	22	4	12	14	56	19	50
2014	CS-03	16	16	21	26	11	11	35	41	19
2011	CS	11	29	26	16	9	8	44	27	168
2011	CS-01	10	43	19	14	10	5	55	25	21
2011	CS-02	12	26	29	14	10	9	41	27	77
2011	CS-03	7	28	33	17	4	11	39	24	46
2011	CS-04	26	32	16	26	0	0	58	26	19

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	39	18	9	3	1	70	12	94
2019	CS-01	70	20	0	10	0	0	90	10	10
2019	CS-02	28	38	25	3	5	3	67	8	40
2019	CS-03	18	43	18	18	4	0	61	21	28
2019	CS-04	27	55	9	9	0	0	82	9	11
2018	CS	20	38	24	14	3	1	59	16	74
2018	CS-02	12	50	21	12	3	3	64	15	34
2018	CS-03	16	28	32	20	4	0	44	24	25
2017	CS	22	37	22	12	6	1	60	18	91
2017	CS-01	36	55	9	0	0	0	91	0	11
2017	CS-02	25	27	20	16	10	2	54	26	51
2017	CS-03	10	55	25	10	0	0	65	10	20
2014	CS	12	32	25	14	17	1	44	31	94
2014	CS-01	27	33	13	20	7	0	60	27	15
2014	CS-02	6	38	28	10	18	0	44	28	50
2014	CS-03	16	21	16	26	16	5	39	44	19
2011	CS	10	34	19	24	12	2	44	37	167
2011	CS-01	5	55	10	15	10	5	63	26	20
2011	CS-02	9	31	19	26	12	3	41	39	77
2011	CS-03	9	28	28	26	9	2	37	35	47
2011	CS-04	22	39	6	17	17	0	61	33	18
2008	CS	19	35	21	12	11	1	55	23	203
2008	CS-01	25	54	21	0	0	0	79	0	28
2008	CS-02	15	40	25	10	10	1	55	20	93
2008	CS-03	19	29	20	14	19	0	47	32	59
2008	CS-04	37	5	5	37	16	0	42	53	19

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	19	41	18	10	6	5	0	64	17	94
2019	CS-01	20	50	20	10	0	0	0	70	10	10
2019	CS-02	25	43	18	8	5	3	0	69	13	40
2019	CS-03	14	29	14	18	14	11	0	48	36	28
2019	CS-04	18	55	27	0	0	0	0	73	0	11
2018	CS	14	37	16	13	11	8	1	57	26	76
2018	CS-02	6	44	22	11	8	6	3	55	21	36
2018	CS-03	20	16	16	16	20	12	0	41	41	25
2017	CS	17	31	23	21	3	4	0	50	25	91
2017	CS-01	27	55	0	9	0	9	0	90	10	11
2017	CS-02	19	24	24	24	6	4	0	45	31	51
2017	CS-03	10	35	30	25	0	0	0	45	25	20
2014	CS	13	22	25	16	18	6	0	37	36	94
2014	CS-01	33	13	13	20	7	13	0	54	31	15
2014	CS-02	6	28	32	10	18	6	0	36	30	50
2014	CS-03	21	11	11	26	26	5	0	33	56	19
2011	CS	5	24	30	20	11	9	1	33	34	168
2011	CS-01	0	30	20	25	5	15	5	38	38	20
2011	CS-02	6	25	36	16	6	10	0	35	25	77
2011	CS-03	4	19	28	30	13	6	0	25	45	47
2011	CS-04	11	32	21	16	21	0	0	42	37	19
2008	CS	11	32	19	18	13	7	0	46	34	203
2008	CS-01	21	43	14	7	0	14	0	75	8	28
2008	CS-02	10	33	19	19	11	8	0	47	33	93
2008	CS-03	7	27	22	24	17	3	0	35	42	59
2008	CS-04	11	26	16	11	37	0	0	37	47	19

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	39	18	14	9	2	1	58	23	94
2019	CS-01	20	40	20	10	0	10	0	67	11	10
2019	CS-02	20	40	13	13	13	0	3	62	26	40
2019	CS-03	14	32	18	21	11	4	0	48	33	28
2019	CS-04	9	45	36	9	0	0	0	55	9	11
2018	CS	16	36	17	18	11	3	0	53	30	76
2018	CS-02	8	39	22	17	11	3	0	49	29	36
2018	CS-03	28	8	16	28	16	4	0	38	46	25
2017	CS	17	35	21	13	10	3	0	54	24	91
2017	CS-01	36	27	18	9	9	0	0	64	18	11
2017	CS-02	14	33	18	20	12	4	0	49	33	51
2017	CS-03	20	30	35	5	10	0	0	50	15	20
2014	CS	11	25	22	18	20	3	0	37	40	94
2014	CS-01	33	20	7	20	13	7	0	57	36	15
2014	CS-02	6	28	28	14	22	2	0	35	37	50
2014	CS-03	5	26	11	32	21	5	0	33	56	19
2011	CS	7	26	20	31	13	3	0	34	45	169
2011	CS-01	0	29	33	19	14	5	0	30	35	21
2011	CS-02	8	29	19	25	14	5	0	38	41	77
2011	CS-03	6	15	19	47	13	0	0	21	60	47
2011	CS-04	16	37	11	32	5	0	0	53	37	19
2008	CS	12	33	17	24	10	3	0	47	35	202
2008	CS-01	21	50	11	14	0	4	0	74	15	28
2008	CS-02	10	32	25	18	12	3	0	43	31	92
2008	CS-03	8	22	15	36	14	5	0	32	52	59
2008	CS-04	21	42	0	32	5	0	0	63	37	19

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	31	14	6	2	14	5	72	11	94
2019	CS-01	50	0	10	10	0	30	0	71	14	10
2019	CS-02	25	28	13	10	5	13	8	66	19	40
2019	CS-03	18	46	14	4	0	11	7	78	4	28
2019	CS-04	27	45	27	0	0	0	0	73	0	11

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	50	14	9	0	2	77	9	94
2019	CS-01	40	40	10	10	0	0	80	10	10
2019	CS-02	25	50	18	5	0	3	77	5	40
2019	CS-03	29	43	14	11	0	4	74	11	28
2019	CS-04	18	64	0	18	0	0	82	18	11
2018	CS	17	54	16	11	3	0	71	13	76
2018	CS-02	11	61	19	8	0	0	72	8	36
2018	CS-03	24	36	16	16	8	0	60	24	25
2017	CS	30	40	22	4	4	0	69	9	91
2017	CS-01	45	36	9	0	9	0	82	9	11
2017	CS-02	33	35	22	4	6	0	69	10	51
2017	CS-03	15	40	35	10	0	0	55	10	20
2014	CS	15	31	33	12	10	0	46	21	94
2014	CS-01	33	27	20	20	0	0	60	20	15
2014	CS-02	14	38	34	6	8	0	52	14	50
2014	CS-03	11	11	42	21	16	0	21	37	19
2011	CS	19	37	24	10	8	2	57	18	169
2011	CS-01	14	57	19	5	0	5	75	5	21
2011	CS-02	21	32	26	10	10	0	53	21	77
2011	CS-03	11	36	32	13	6	2	48	20	47
2011	CS-04	32	42	11	11	5	0	74	16	19

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	15	38	22	16	9	53	24	94
2019	CS-01	20	50	20	10	0	70	10	10
2019	CS-02	15	40	20	18	8	55	25	40
2019	CS-03	11	32	25	14	18	43	32	28
2019	CS-04	18	27	27	27	0	45	27	11

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	40	16	6	3	3	1	73	10	94
2019	CS-01	50	30	20	0	0	0	0	80	0	10
2019	CS-02	28	45	13	8	5	3	0	74	13	40
2019	CS-03	25	39	21	4	4	4	4	69	8	28
2019	CS-04	18	36	18	18	0	9	0	60	20	11
2018	CS	24	43	21	8	3	0	1	68	11	75
2018	CS-02	20	51	20	6	3	0	0	71	9	35
2018	CS-03	28	40	16	12	4	0	0	68	16	25
2017	CS	28	41	20	4	4	1	2	70	9	91
2017	CS-01	55	36	9	0	0	0	0	91	0	11
2017	CS-02	22	41	18	6	8	2	4	67	15	51
2017	CS-03	25	40	30	5	0	0	0	65	5	20
2014	CS	36	42	10	5	2	4	1	82	8	94
2014	CS-01	47	20	13	7	0	7	7	77	8	15
2014	CS-02	28	56	10	2	2	2	0	86	4	50
2014	CS-03	47	21	5	11	5	11	0	76	18	19
2011	CS	34	35	16	11	2	2	0	70	14	167
2011	CS-01	38	24	14	19	0	5	0	65	20	21
2011	CS-02	25	41	16	13	3	1	0	68	16	75
2011	CS-03	38	36	13	9	4	0	0	74	13	47
2011	CS-04	47	16	32	0	0	5	0	67	0	19
2008	CS	26	40	15	11	3	3	1	69	16	203
2008	CS-01	36	50	4	7	0	4	0	89	7	28
2008	CS-02	19	41	18	12	3	5	1	64	16	93
2008	CS-03	27	39	12	14	7	0	2	67	21	59
2008	CS-04	37	32	16	11	0	0	5	72	11	19

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	34	23	4	2	70	6	94
2019	CS-01	50	40	10	0	0	90	0	10
2019	CS-02	30	38	23	8	3	68	10	40
2019	CS-03	36	25	32	4	4	61	7	28
2019	CS-04	27	45	27	0	0	73	0	11
2018	CS	28	44	21	4	3	72	7	75
2018	CS-02	22	42	28	6	3	64	8	36
2018	CS-03	33	38	21	4	4	71	8	24

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	24	19	17	7	7	0	53	26	94
2019	CS-01	40	0	10	20	0	30	0	57	29	10
2019	CS-02	20	30	15	18	13	5	0	53	32	40
2019	CS-03	25	21	25	14	7	7	0	50	23	28
2019	CS-04	18	27	36	18	0	0	0	45	18	11
2018	CS	18	26	30	13	9	1	1	46	23	76
2018	CS-02	14	28	28	19	11	0	0	42	31	36
2018	CS-03	20	24	32	8	12	4	0	46	21	25
2017	CS	15	24	23	18	8	11	1	45	29	91
2017	CS-01	18	45	18	9	0	9	0	70	10	11
2017	CS-02	18	19	20	22	10	10	2	42	36	51
2017	CS-03	10	30	35	10	5	10	0	44	17	20
2014	CS	17	27	16	10	20	8	2	49	33	94
2014	CS-01	20	33	20	0	20	0	7	57	21	15
2014	CS-02	16	26	12	16	18	12	0	48	39	50
2014	CS-03	21	21	21	5	21	11	0	47	29	19
2011	CS	12	28	15	26	11	7	1	43	40	169
2011	CS-01	5	19	10	38	14	10	5	28	61	21
2011	CS-02	9	27	18	29	6	9	1	41	39	77
2011	CS-03	13	34	13	26	13	2	0	48	39	47
2011	CS-04	32	26	16	0	21	5	0	61	22	19

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	34	35	15	10	5	1	70	15	94
2019	CS-01	30	30	10	30	0	0	60	30	10
2019	CS-02	28	35	15	10	10	3	64	21	40
2019	CS-03	36	36	18	7	4	0	71	11	28
2019	CS-04	45	36	18	0	0	0	82	0	11
2018	CS	26	42	12	13	5	1	69	19	76
2018	CS-02	19	42	14	17	8	0	61	25	36
2018	CS-03	28	44	8	12	4	4	75	17	25
2017	CS	16	40	21	14	7	2	57	21	91
2017	CS-01	27	64	9	0	0	0	91	0	11
2017	CS-02	14	33	22	18	12	2	48	30	51
2017	CS-03	15	50	20	15	0	0	65	15	20
2014	CS	16	35	17	17	13	2	52	30	94
2014	CS-01	20	47	20	7	7	0	67	13	15
2014	CS-02	12	34	18	22	12	2	47	35	50
2014	CS-03	16	37	11	16	21	0	53	37	19
2011	CS	14	33	24	15	14	1	46	29	169
2011	CS-01	14	33	19	14	19	0	48	33	21
2011	CS-02	13	30	27	13	16	1	43	29	77
2011	CS-03	9	40	21	19	11	0	49	30	47
2011	CS-04	32	26	26	16	0	0	58	16	19
2008	CS	20	34	22	11	12	1	55	24	203
2008	CS-01	39	39	14	4	0	4	81	4	28
2008	CS-02	16	29	23	14	17	1	46	32	93
2008	CS-03	15	42	24	7	12	0	58	19	59
2008	CS-04	26	21	26	16	11	0	47	26	19

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	34	14	9	10	3	3	66	19	94
2019	CS-01	60	20	10	10	0	0	0	80	10	10
2019	CS-02	18	35	20	8	15	3	3	55	24	40
2019	CS-03	25	36	7	7	11	7	7	71	21	28
2019	CS-04	36	45	9	9	0	0	0	82	9	11
2018	CS	31	31	17	11	9	0	1	62	20	75
2018	CS-02	22	33	14	17	14	0	0	56	31	36
2018	CS-03	42	29	17	4	4	0	4	74	9	24
2017	CS	15	36	15	20	9	3	1	54	30	91
2017	CS-01	45	27	27	0	0	0	0	73	0	11
2017	CS-02	10	35	12	24	14	4	2	48	40	51
2017	CS-03	10	50	15	25	0	0	0	60	25	20
2014	CS	12	28	15	25	15	1	4	42	43	94
2014	CS-01	33	40	20	7	0	0	0	73	7	15
2014	CS-02	6	28	12	30	20	2	2	35	52	50
2014	CS-03	5	16	21	32	16	0	11	24	53	19
2011	CS	7	25	24	20	21	2	1	33	43	168
2011	CS-01	0	24	19	29	29	0	0	24	57	21
2011	CS-02	8	22	28	14	25	3	0	31	41	76
2011	CS-03	4	32	23	23	15	0	2	37	39	47
2011	CS-04	16	21	21	32	5	0	5	39	39	19
2008	CS	14	36	12	16	19	2	0	52	35	203
2008	CS-01	43	32	7	7	7	4	0	78	15	28
2008	CS-02	11	39	11	14	22	3	1	52	37	93
2008	CS-03	7	37	19	19	19	0	0	44	37	59
2008	CS-04	11	32	11	21	26	0	0	42	47	19

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	13	16	4	2	1	6	76	7	94
2019	CS-01	60	0	10	10	10	0	10	67	22	10
2019	CS-02	45	20	20	3	3	0	10	72	6	40
2019	CS-03	68	11	14	4	0	0	4	81	4	28
2019	CS-04	55	9	18	9	0	9	0	70	10	11

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	56	13	10	4	3	2	12	80	9	93
2019	CS-01	70	10	10	10	0	0	0	80	10	10
2019	CS-02	63	8	8	0	5	0	18	85	6	40
2019	CS-03	41	22	11	7	4	4	11	74	13	27
2019	CS-04	45	18	9	9	0	9	9	78	11	11

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	49	24	14	5	4	3	76	10	94
2019	CS-01	70	10	0	20	0	0	80	20	10
2019	CS-02	38	23	20	8	8	5	63	16	40
2019	CS-03	54	29	14	0	0	4	85	0	28
2019	CS-04	45	45	0	0	9	0	91	9	11

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	23	14	5	3	1	3	76	9	92
2019	CS-02	40	20	20	8	8	0	5	63	16	40
2019	CS-03	54	29	11	4	0	0	4	85	4	28

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	47	20	15	6	5	5	72	13	93
2019	CS-01	60	0	20	10	10	0	60	20	10
2019	CS-02	51	15	13	3	8	10	74	11	39
2019	CS-03	39	29	21	7	0	4	70	7	28
2019	CS-04	18	45	9	18	9	0	64	27	11

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	62	23	6	1	1	6	91	2	93
2019	CS-01	70	20	0	10	0	0	90	10	10
2019	CS-02	58	23	10	0	0	10	89	0	40
2019	CS-03	64	25	4	0	4	4	93	4	28
2019	CS-04	60	20	10	0	0	10	89	0	10

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Total responses
2019	CS	85	7	3	1	4	97	92
2019	CS-01	100	0	0	0	0	100	10
2019	CS-02	79	8	3	3	8	97	38
2019	CS-03	82	11	4	0	4	96	28
2019	CS-04	91	0	9	0	0	91	11

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	83	3	3	1	10	95	1	94
2019	CS-01	80	10	10	0	0	90	0	10
2019	CS-02	80	3	3	3	13	94	3	40
2019	CS-03	82	4	0	0	14	100	0	28
2019	CS-04	91	0	9	0	0	91	0	11

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	53	20	2	1	2	77	3	92
2019	CS-01	30	50	20	0	0	0	80	0	10
2019	CS-02	18	62	10	5	3	3	82	8	39
2019	CS-03	22	37	37	0	0	4	62	0	27
2019	CS-04	18	73	9	0	0	0	91	0	11
2018	CS	22	45	22	7	4	0	67	11	76
2018	CS-02	14	50	25	6	6	0	64	11	36
2018	CS-03	28	36	28	4	4	0	64	8	25
2017	CS	21	46	19	8	6	1	68	13	91
2017	CS-01	36	55	9	0	0	0	91	0	11
2017	CS-02	22	41	16	12	10	0	63	22	51
2017	CS-03	10	55	30	5	0	0	65	5	20

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	43	40	14	3	0	0	83	3	93
2019	CS-01	70	10	20	0	0	0	80	0	10
2019	CS-02	40	43	13	5	0	0	83	5	40
2019	CS-03	37	44	19	0	0	0	81	0	27
2019	CS-04	36	55	0	9	0	0	91	9	11
2018	CS	38	49	7	7	0	0	87	7	76
2018	CS-02	31	53	6	11	0	0	83	11	36
2018	CS-03	44	44	8	4	0	0	88	4	25
2017	CS	39	45	9	6	0	1	86	6	91
2017	CS-01	73	18	0	9	0	0	91	9	11
2017	CS-02	37	45	10	8	0	0	82	8	51
2017	CS-03	30	60	10	0	0	0	90	0	20
2014	CS	38	34	15	6	0	6	77	7	94
2014	CS-01	47	47	0	0	0	7	100	0	15
2014	CS-02	36	34	18	8	0	4	73	8	50
2014	CS-03	37	37	16	5	0	5	78	6	19
2011	CS	30	42	19	5	2	2	74	7	168
2011	CS-01	33	52	14	0	0	0	86	0	21
2011	CS-02	29	42	16	8	3	4	73	11	77
2011	CS-03	23	43	30	2	2	0	66	4	47
2011	CS-04	56	33	11	0	0	0	89	0	18

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	42	41	10	0	0	7	90	0	92
2019	CS-01	50	30	0	0	0	20	100	0	10
2019	CS-02	38	38	18	0	0	5	81	0	39
2019	CS-03	41	48	7	0	0	4	92	0	27
2019	CS-04	64	36	0	0	0	0	100	0	11
2018	CS	42	41	9	7	0	1	84	7	76
2018	CS-02	39	50	6	6	0	0	89	6	36
2018	CS-03	48	32	8	8	0	4	83	8	25
2017	CS	28	47	14	3	1	6	80	5	91
2017	CS-01	36	45	9	0	0	9	90	0	11
2017	CS-02	27	45	16	4	2	6	77	6	51
2017	CS-03	25	55	15	5	0	0	80	5	20
2014	CS	36	36	16	1	1	10	80	3	94
2014	CS-01	53	40	0	0	0	7	100	0	15
2014	CS-02	32	40	18	0	2	8	78	2	50
2014	CS-03	37	32	21	0	0	11	76	0	19

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	51	39	9	2	0	0	89	2	93
2019	CS-01	80	10	10	0	0	0	90	0	10
2019	CS-02	40	48	10	3	0	0	88	3	40
2019	CS-03	52	41	4	4	0	0	93	4	27
2019	CS-04	45	45	9	0	0	0	91	0	11
2018	CS	46	38	12	4	0	0	84	4	76
2018	CS-02	39	39	17	6	0	0	78	6	36
2018	CS-03	48	40	8	4	0	0	88	4	25
2017	CS	46	41	10	2	1	0	87	3	91
2017	CS-01	82	18	0	0	0	0	100	0	11
2017	CS-02	51	31	12	4	2	0	82	6	51
2017	CS-03	25	70	5	0	0	0	95	0	20
2014	CS	42	39	13	1	5	0	81	6	94
2014	CS-01	67	20	13	0	0	0	87	0	15
2014	CS-02	38	50	8	0	4	0	88	4	50
2014	CS-03	42	26	16	5	11	0	68	16	19
2011	CS	37	42	15	4	2	0	79	6	168
2011	CS-01	38	29	14	19	0	0	67	19	21
2011	CS-02	36	47	13	1	3	0	83	4	77
2011	CS-03	37	41	17	2	2	0	78	4	46
2011	CS-04	47	37	11	5	0	0	84	5	19
2008	CS	33	45	14	6	1	0	78	7	203
2008	CS-01	36	46	14	0	0	4	85	0	28
2008	CS-02	27	53	13	6	1	0	80	8	93
2008	CS-03	34	37	20	7	2	0	71	8	59
2008	CS-04	53	32	5	5	5	0	84	11	19

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	36	7	4	3	0	86	8	92
2019	CS-01	80	20	0	0	0	0	100	0	10
2019	CS-02	45	35	13	5	3	0	80	8	40
2019	CS-03	38	50	0	4	8	0	88	12	26
2019	CS-04	55	36	0	9	0	0	91	9	11
2018	CS	37	43	13	4	3	0	80	7	76
2018	CS-02	25	53	14	6	3	0	78	8	36
2018	CS-03	44	36	16	0	4	0	80	4	25
2017	CS	35	37	21	3	2	1	73	6	91
2017	CS-01	55	36	9	0	0	0	91	0	11
2017	CS-02	35	37	18	6	4	0	73	10	51
2017	CS-03	30	35	30	0	0	5	68	0	20
2014	CS	29	31	21	13	6	0	60	19	94
2014	CS-01	60	33	7	0	0	0	93	0	15
2014	CS-02	28	32	22	12	6	0	60	18	50
2014	CS-03	11	26	32	16	16	0	37	32	19
2011	CS	28	38	14	13	5	2	68	18	167
2011	CS-01	24	43	10	19	5	0	67	24	21
2011	CS-02	32	39	11	11	4	4	74	15	76
2011	CS-03	21	40	21	11	6	0	62	17	47
2011	CS-04	44	17	22	17	0	0	61	17	18

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	41	5	6	2	0	86	9	93
2019	CS-01	70	30	0	0	0	0	100	0	10
2019	CS-02	38	48	8	5	3	0	85	8	40
2019	CS-03	37	44	4	11	4	0	81	15	27
2019	CS-04	55	36	0	9	0	0	91	9	11
2018	CS	36	45	14	4	1	0	80	5	76
2018	CS-02	25	53	17	3	3	0	78	6	36
2018	CS-03	40	44	12	4	0	0	84	4	25
2017	CS	37	40	17	4	2	0	77	7	91
2017	CS-01	64	27	9	0	0	0	91	0	11
2017	CS-02	39	33	16	8	4	0	73	12	51
2017	CS-03	25	60	15	0	0	0	85	0	20
2014	CS	27	35	19	14	5	0	62	19	94
2014	CS-01	53	40	7	0	0	0	93	0	15
2014	CS-02	22	40	20	12	6	0	62	18	50
2014	CS-03	16	26	26	21	11	0	42	32	19
2011	CS	29	43	14	9	4	1	72	14	169
2011	CS-01	19	52	10	14	5	0	71	19	21
2011	CS-02	32	42	13	8	4	1	75	12	77
2011	CS-03	26	43	17	11	4	0	68	15	47
2011	CS-04	42	32	21	0	5	0	74	5	19
2008	CS	38	36	15	8	2	0	74	11	201
2008	CS-01	46	43	4	7	0	0	89	7	28
2008	CS-02	36	40	16	5	2	0	76	8	92
2008	CS-03	31	38	14	14	3	0	69	17	58
2008	CS-04	58	5	26	5	5	0	63	11	19

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	42	27	18	8	3	2	0	70	11	93
2019	CS-01	50	10	40	0	0	0	0	60	0	10
2019	CS-02	38	33	18	8	3	3	0	72	10	40
2019	CS-03	41	30	11	7	7	4	0	73	15	27
2019	CS-04	55	18	9	18	0	0	0	73	18	11
2018	CS	37	42	8	12	1	0	0	79	13	76
2018	CS-02	31	44	11	11	3	0	0	75	14	36
2018	CS-03	40	48	8	4	0	0	0	88	4	25
2017	CS	35	38	12	10	3	1	0	74	14	90
2017	CS-01	36	45	9	9	0	0	0	82	9	11
2017	CS-02	44	26	14	10	6	0	0	70	16	50
2017	CS-03	20	60	5	10	0	5	0	84	11	20
2014	CS	30	32	15	10	5	6	2	68	16	94
2014	CS-01	53	33	0	13	0	0	0	87	13	15
2014	CS-02	24	32	20	8	4	8	4	64	14	50
2014	CS-03	21	42	11	11	5	11	0	71	18	19
2011	CS	38	24	20	11	5	2	1	64	16	168
2011	CS-01	24	19	33	10	10	0	5	45	20	21
2011	CS-02	37	24	17	13	5	4	0	63	19	76
2011	CS-03	36	30	19	9	4	2	0	67	13	47
2011	CS-04	63	16	11	5	0	0	5	83	6	19
2008	CS	32	35	17	8	5	2	0	69	14	202
2008	CS-01	32	32	29	0	4	4	0	67	4	28
2008	CS-02	33	31	20	8	5	2	0	66	13	93
2008	CS-03	29	40	9	14	5	3	0	71	20	58
2008	CS-04	37	47	5	5	5	0	0	84	11	19

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	CS	16	48	36	94
2019	CS-01	20	30	50	10
2019	CS-02	20	50	30	40
2019	CS-03	11	57	32	28
2019	CS-04	18	36	45	11
2018	CS	11	61	29	76
2018	CS-02	17	50	33	36
2018	CS-03	4	72	24	25
2017	CS	15	52	33	91
2017	CS-01	36	27	36	11
2017	CS-02	8	55	37	51
2017	CS-03	10	60	30	20
2014	CS	21	53	25	94
2014	CS-01	13	53	33	15
2014	CS-02	22	54	24	50
2014	CS-03	11	58	32	19
2011	CS	21	55	24	169
2011	CS-01	14	62	24	21
2011	CS-02	22	60	18	77
2011	CS-03	23	51	26	47
2011	CS-04	16	47	37	19

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	CS	33	20	20	0	13	13	15
2017	CS	35	50	7	0	0	7	14
2014	CS	20	45	6	10	9999	20	20
2014	CS-02	27	45	0	0	9999	27	11
2011	CS	26	23	34	9	9999	9	35
2011	CS-02	0	29	53	0	9999	18	17
2011	CS-03	50	30	10	10	9999	0	10

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	53	7	1	2	89	3	94
2019	CS-01	30	40	20	0	10	70	10	10
2019	CS-02	33	58	8	0	3	90	3	40
2019	CS-03	36	54	7	4	0	89	4	28
2019	CS-04	45	55	0	0	0	100	0	11

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Positive answers (%)	Total responses
2019	CS	61	33	4	2	96	94
2019	CS-01	60	30	0	10	100	10
2019	CS-02	60	35	3	3	97	40
2019	CS-03	54	36	11	0	89	28
2019	CS-04	82	18	0	0	100	11

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	94
2018	CS	8	92	76
2018	CS-02	14	86	36
2018	CS-04	0	100	10

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	9	91	94

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	18	16	20	2	6	27	10	54	14	93
2019	CS-01	30	10	20	0	0	40	0	67	0	10
2019	CS-02	13	21	18	3	13	26	8	50	23	39
2019	CS-03	21	7	25	4	4	25	14	47	12	28
2019	CS-04	18	27	18	0	0	27	9	71	0	11
2018	CS	20	24	29	4	1	18	4	56	7	76
2018	CS-02	11	28	39	8	3	11	0	44	13	36
2018	CS-03	20	12	32	0	0	24	12	50	0	25
2017	CS	13	16	20	2	7	32	10	50	15	90
2017	CS-01	18	27	27	0	0	27	0	63	0	11
2017	CS-02	16	12	16	4	12	30	10	47	27	50
2017	CS-03	10	15	25	0	0	30	20	50	0	20
2014	CS	14	15	24	1	6	31	10	48	12	94
2014	CS-01	33	13	0	0	7	33	13	88	13	15
2014	CS-02	8	16	22	0	6	36	12	46	12	50
2014	CS-03	16	16	37	0	11	21	0	40	13	19

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	30	13	2	4	12	1	78	7	94
2019	CS-01	60	20	0	0	0	20	0	100	0	10
2019	CS-02	38	28	18	3	8	8	0	70	11	40
2019	CS-03	36	25	14	4	4	18	0	74	9	28
2019	CS-04	27	55	9	0	0	0	9	90	0	11
2018	CS	30	39	18	3	0	9	0	77	3	76
2018	CS-02	19	39	25	6	0	11	0	66	6	36
2018	CS-03	36	36	20	0	0	8	0	78	0	25
2017	CS	25	33	17	3	7	12	3	69	12	91
2017	CS-01	55	45	0	0	0	0	0	100	0	11
2017	CS-02	23	31	18	2	12	10	4	64	16	51
2017	CS-03	15	35	25	10	0	10	5	59	12	20
2014	CS	23	35	15	6	4	14	2	70	13	94
2014	CS-01	47	27	0	7	0	13	7	92	8	15
2014	CS-02	16	40	16	6	4	16	2	68	12	50
2014	CS-03	21	37	16	5	11	11	0	65	18	19
2011	CS	32	33	20	7	2	7	0	70	9	168
2011	CS-01	24	33	19	19	0	5	0	60	20	21
2011	CS-02	32	36	18	4	1	9	0	74	6	76
2011	CS-03	28	36	23	9	0	4	0	67	9	47
2011	CS-04	58	16	16	0	5	5	0	78	6	19

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	16	18	2	1	34	6	64	5	94
2019	CS-01	30	10	10	0	0	50	0	80	0	10
2019	CS-02	18	20	18	3	3	33	8	63	8	40
2019	CS-03	18	11	25	4	0	36	7	50	6	28
2019	CS-04	36	27	9	0	0	18	9	88	0	11
2018	CS	17	28	26	3	0	22	4	61	4	76
2018	CS-02	14	33	28	3	0	22	0	61	4	36
2018	CS-03	16	16	28	0	0	28	12	53	0	25
2017	CS	17	15	23	1	1	37	6	56	4	91
2017	CS-01	27	18	18	9	0	27	0	63	13	11
2017	CS-02	16	18	22	0	2	37	6	59	3	51
2017	CS-03	15	10	30	0	0	35	10	45	0	20
2014	CS	17	21	17	2	0	37	6	66	4	94
2014	CS-01	27	20	13	0	0	33	7	78	0	15
2014	CS-02	16	24	10	4	0	38	8	74	7	50
2014	CS-03	16	11	42	0	0	32	0	38	0	19

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	30	14	1	1	11	2	81	2	93
2019	CS-01	70	20	0	0	0	10	0	100	0	10
2019	CS-02	33	31	18	3	3	10	3	74	6	39
2019	CS-03	36	29	21	0	0	14	0	75	0	28
2019	CS-04	45	45	0	0	0	0	9	100	0	11
2018	CS	31	39	20	1	0	9	0	76	1	75
2018	CS-02	20	40	23	3	0	14	0	70	3	35
2018	CS-03	44	28	20	0	0	8	0	78	0	25
2017	CS	29	29	18	6	1	17	2	70	8	91
2017	CS-01	55	36	0	0	0	9	0	100	0	11
2017	CS-02	29	26	18	6	2	18	2	68	10	51
2017	CS-03	20	30	30	10	0	5	5	56	11	20
2014	CS	24	33	19	4	0	19	0	71	5	94
2014	CS-01	40	27	20	0	0	13	0	77	0	15
2014	CS-02	20	42	18	2	0	18	0	76	2	50
2014	CS-03	21	21	26	11	0	21	0	53	13	19
2011	CS	34	38	14	3	0	11	0	81	3	169
2011	CS-01	19	38	29	5	0	10	0	63	5	21
2011	CS-02	38	36	8	4	0	14	0	86	5	77
2011	CS-03	30	45	17	0	0	9	0	81	0	47
2011	CS-04	53	32	16	0	0	0	0	84	0	19

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	30	27	7	16	0	50	23	94
2019	CS-01	0	50	30	10	10	0	50	20	10
2019	CS-02	28	25	25	3	20	0	53	23	40
2019	CS-03	18	36	18	11	18	0	54	29	28
2019	CS-04	18	18	36	18	9	0	36	27	11
2018	CS	18	33	20	8	20	1	52	28	76
2018	CS-02	14	42	17	3	22	3	57	26	36
2018	CS-03	24	32	12	20	12	0	56	32	25
2017	CS	17	35	18	13	15	1	53	29	91
2017	CS-01	18	18	18	27	18	0	36	45	11
2017	CS-02	16	41	16	12	14	2	58	26	51
2017	CS-03	20	25	25	10	20	0	45	30	20

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	10	28	28	22	13	37	35	94
2019	CS-01	30	20	20	20	10	50	30	10
2019	CS-02	10	25	35	18	13	35	30	40
2019	CS-03	7	29	25	29	11	36	39	28
2019	CS-04	0	18	27	27	27	18	55	11
2018	CS	7	38	32	9	14	45	24	76
2018	CS-02	3	47	33	6	11	50	17	36
2018	CS-03	16	32	20	12	20	48	32	25
2017	CS	14	34	26	12	13	48	25	91
2017	CS-01	18	45	27	9	0	64	9	11
2017	CS-02	18	39	27	6	10	57	16	51
2017	CS-03	5	25	20	25	25	30	50	20

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	18	34	23	14	9	2	54	23	93
2019	CS-02	15	40	18	15	10	3	56	26	40
2019	CS-03	14	36	29	11	11	0	50	21	28
2018	CS	8	39	32	5	15	0	47	20	74
2018	CS-02	6	50	29	6	9	0	56	15	34
2018	CS-03	8	32	36	4	20	0	40	24	25
2017	CS	23	29	23	18	6	1	53	24	90
2017	CS-01	36	36	0	27	0	0	73	27	11
2017	CS-02	28	34	24	6	6	2	63	12	50
2017	CS-03	10	20	35	25	10	0	30	35	20

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	10	38	21	18	13	0	48	31	94
2019	CS-01	30	30	0	20	20	0	60	40	10
2019	CS-02	13	45	23	13	8	0	58	20	40
2019	CS-03	4	36	25	21	14	0	39	36	28
2019	CS-04	0	18	18	36	27	0	18	64	11
2018	CS	9	32	31	13	15	0	41	28	75
2018	CS-02	6	40	26	14	14	0	46	29	35
2018	CS-03	12	28	36	8	16	0	40	24	25
2017	CS	11	33	21	17	18	1	44	35	91
2017	CS-01	9	55	9	9	18	0	64	27	11
2017	CS-02	14	37	24	12	12	2	52	24	51
2017	CS-03	0	20	30	25	25	0	20	50	20

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	30	17	1	10	0	1	72	11	94
2019	CS-01	70	0	10	0	20	0	0	70	20	10
2019	CS-02	33	38	18	0	10	0	3	72	10	40
2019	CS-03	50	29	11	0	11	0	0	79	11	28
2019	CS-04	0	45	45	9	0	0	0	45	9	11
2018	CS	43	34	11	5	4	1	1	80	9	76
2018	CS-02	39	39	11	3	3	3	3	82	6	36
2018	CS-03	64	20	4	4	8	0	0	84	12	25
2017	CS	57	23	6	7	1	0	7	86	8	90
2017	CS-01	64	9	0	18	0	0	9	80	20	11
2017	CS-02	61	26	2	4	0	0	8	94	4	51
2017	CS-03	50	25	10	5	5	0	5	79	11	20

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	32	30	22	7	9	0	0	62	16	94
2019	CS-01	30	50	10	0	10	0	0	80	10	10
2019	CS-02	28	38	18	10	8	0	0	65	18	40
2019	CS-03	43	14	29	7	7	0	0	57	14	28
2019	CS-04	0	36	36	9	18	0	0	36	27	11
2018	CS	25	45	15	5	9	0	0	71	15	75
2018	CS-02	20	51	9	9	11	0	0	71	20	35
2018	CS-03	44	36	8	4	8	0	0	80	12	25
2017	CS	32	35	17	9	6	1	1	68	15	91
2017	CS-01	27	45	18	0	9	0	0	73	9	11
2017	CS-02	37	37	10	8	6	0	2	76	14	51
2017	CS-03	30	25	30	5	5	5	0	58	11	20

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	38	24	8	4	1	64	12	93
2019	CS-01	40	50	10	0	0	0	90	0	10
2019	CS-02	15	40	30	10	3	3	56	13	40
2019	CS-03	36	29	14	11	11	0	64	21	28
2019	CS-04	20	40	40	0	0	0	60	0	10
2018	CS	26	38	24	9	3	0	64	12	76
2018	CS-02	25	31	31	14	0	0	56	14	36
2018	CS-03	24	44	20	8	4	0	68	12	25
2017	CS	24	37	25	7	6	1	62	12	91
2017	CS-01	27	45	27	0	0	0	73	0	11
2017	CS-02	29	31	24	10	4	2	62	14	51
2017	CS-03	10	50	25	5	10	0	60	15	20

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	10	44	23	11	13	0	53	23	94
2019	CS-01	30	30	20	10	10	0	60	20	10
2019	CS-02	8	53	25	5	10	0	60	15	40
2019	CS-03	7	36	29	11	18	0	43	29	28
2019	CS-04	0	36	9	36	18	0	36	55	11
2018	CS	11	38	28	18	5	0	49	24	76
2018	CS-02	8	53	22	17	0	0	61	17	36
2018	CS-03	16	24	28	24	8	0	40	32	25
2017	CS	19	30	26	12	11	2	49	24	91
2017	CS-01	27	55	18	0	0	0	82	0	11
2017	CS-02	21	31	26	10	10	2	54	20	51
2017	CS-03	10	20	30	15	20	5	32	37	20

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	28	34	11	5	0	49	16	93
2019	CS-02	18	25	38	15	5	0	43	20	40
2019	CS-03	21	36	21	11	11	0	57	21	28
2018	CS	17	39	25	11	8	0	57	18	76
2018	CS-02	14	44	22	8	11	0	58	19	36
2018	CS-03	20	32	24	16	8	0	52	24	25
2017	CS	22	35	21	11	10	1	57	21	90
2017	CS-01	27	45	9	9	9	0	73	18	11
2017	CS-02	28	28	24	8	10	2	57	18	50
2017	CS-03	5	40	25	15	15	0	45	30	20

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	27	17	11	2	70	13	94
2019	CS-01	50	20	10	20	0	70	20	10
2019	CS-02	35	33	15	15	3	68	18	40
2019	CS-03	54	18	21	4	4	71	7	28
2019	CS-04	36	27	27	9	0	64	9	11

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	37	15	14	11	0	61	24	94
2019	CS-01	30	30	10	20	10	0	60	30	10
2019	CS-02	18	45	20	8	10	0	63	18	40
2019	CS-03	39	25	11	14	11	0	64	25	28
2019	CS-04	0	36	9	36	18	0	36	55	11
2018	CS	13	41	24	16	5	0	55	21	75
2018	CS-02	6	50	19	25	0	0	56	25	36
2018	CS-03	24	28	32	4	12	0	52	16	25
2017	CS	19	38	28	7	8	1	58	14	91
2017	CS-01	18	36	36	9	0	0	55	9	11
2017	CS-02	24	39	27	2	6	2	64	8	51
2017	CS-03	15	30	30	10	15	0	45	25	20

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	33	7	4	3	85	7	94
2019	CS-01	50	10	10	20	10	60	30	10
2019	CS-02	45	40	8	5	3	85	8	40
2019	CS-03	57	36	4	0	4	93	4	28
2019	CS-04	45	36	18	0	0	82	0	11
2018	CS	50	33	11	5	1	83	7	76
2018	CS-02	36	42	14	6	3	78	8	36
2018	CS-03	68	16	8	8	0	84	8	25
2017	CS	71	20	4	3	1	91	4	91
2017	CS-01	82	9	9	0	0	91	0	11
2017	CS-02	67	24	4	4	2	90	6	51
2017	CS-03	75	20	5	0	0	95	0	20

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	74	15	2	1	0	7	97	1	94
2019	CS-01	60	20	0	0	0	20	100	0	10
2019	CS-02	73	15	3	3	0	8	95	3	40
2019	CS-03	79	14	0	0	0	7	100	0	28
2019	CS-04	82	9	9	0	0	0	91	0	11
2018	CS	73	17	4	1	1	3	93	3	75
2018	CS-02	63	26	3	3	3	3	91	6	35
2018	CS-03	80	12	4	0	0	4	96	0	25

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	83	10	2	1	1	2	1	96	2	94
2019	CS-01	60	10	10	0	0	10	10	88	0	10
2019	CS-02	83	10	0	3	3	3	0	95	5	40
2019	CS-03	86	11	4	0	0	0	0	96	0	28
2019	CS-04	91	9	0	0	0	0	0	100	0	11
2018	CS	81	15	0	4	0	0	0	96	4	75
2018	CS-02	67	25	0	8	0	0	0	92	8	36
2018	CS-03	92	8	0	0	0	0	0	100	0	24
2017	CS	80	8	9	1	1	0	1	89	2	91
2017	CS-01	82	9	0	0	9	0	0	91	9	11
2017	CS-02	78	6	12	2	0	0	2	86	2	51
2017	CS-03	85	10	5	0	0	0	0	95	0	20

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	32	13	2	0	1	85	2	94
2019	CS-01	70	20	10	0	0	0	90	0	10
2019	CS-02	48	38	13	0	0	3	87	0	40
2019	CS-03	54	32	7	7	0	0	86	7	28
2019	CS-04	45	27	27	0	0	0	73	0	11
2018	CS	49	34	12	5	0	0	83	5	76
2018	CS-02	50	36	8	6	0	0	86	6	36
2018	CS-03	52	28	16	4	0	0	80	4	25
2017	CS	58	32	7	2	1	0	90	3	91
2017	CS-01	82	18	0	0	0	0	100	0	11
2017	CS-02	61	29	8	2	0	0	90	2	51
2017	CS-03	45	40	5	5	5	0	85	10	20

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	62	27	9	0	2	1	89	2	94
2019	CS-01	60	20	20	0	0	0	80	0	10
2019	CS-02	63	25	8	0	3	3	90	3	40
2019	CS-03	61	29	7	0	4	0	89	4	28
2019	CS-04	55	36	9	0	0	0	91	0	11
2018	CS	54	28	5	8	5	0	82	13	76
2018	CS-02	50	25	3	14	8	0	75	22	36
2018	CS-03	52	40	4	4	0	0	92	4	25
2017	CS	60	22	9	7	2	0	82	9	90
2017	CS-01	80	10	10	0	0	0	90	0	10
2017	CS-02	55	24	10	8	4	0	78	12	51
2017	CS-03	65	20	10	5	0	0	85	5	20

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	61	13	2	4	0	2	18	92	5	94
2019	CS-01	60	0	0	0	0	10	30	100	0	10
2019	CS-02	65	5	0	0	0	3	28	100	0	40
2019	CS-03	61	29	4	0	0	0	7	96	0	28
2019	CS-04	45	9	9	36	0	0	0	55	36	11
2018	CS	47	21	8	0	0	1	23	89	0	75
2018	CS-02	51	11	0	0	0	3	34	100	0	35
2018	CS-03	48	28	12	0	0	0	12	86	0	25
2017	CS	55	12	7	0	1	0	25	90	1	91
2017	CS-01	91	0	0	0	0	0	9	100	0	11
2017	CS-02	65	2	0	0	0	0	33	100	0	51
2017	CS-03	25	35	20	0	5	0	15	71	6	20

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	71	20	1	0	2	2	3	97	2	93
2019	CS-01	70	10	0	0	10	10	0	89	11	10
2019	CS-02	69	23	0	0	0	3	5	100	0	39
2019	CS-03	71	18	4	0	4	0	4	93	4	28
2019	CS-04	64	36	0	0	0	0	0	100	0	11
2018	CS	64	20	9	0	1	0	5	89	1	76
2018	CS-02	67	14	8	0	3	0	8	88	3	36
2018	CS-03	60	28	8	0	0	0	4	92	0	25
2017	CS	78	11	1	1	1	2	6	96	2	91
2017	CS-01	82	9	0	0	0	0	9	100	0	11
2017	CS-02	81	10	0	2	0	2	6	98	2	51
2017	CS-03	65	20	5	0	5	5	0	89	5	20

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	75	13	4	0	3	2	2	92	3	93
2019	CS-01	60	10	0	0	20	10	0	78	22	10
2019	CS-02	64	23	5	0	3	0	5	92	3	39
2019	CS-03	89	4	4	0	0	4	0	96	0	28
2019	CS-04	100	0	0	0	0	0	0	100	0	11
2018	CS	71	18	4	3	1	0	3	92	4	76
2018	CS-02	67	19	3	6	3	0	3	89	9	36
2018	CS-03	76	16	4	0	0	0	4	96	0	25
2017	CS	55	24	12	2	3	0	3	82	6	91
2017	CS-01	27	36	9	9	18	0	0	64	27	11
2017	CS-02	53	24	14	2	2	0	6	81	4	51
2017	CS-03	70	20	10	0	0	0	0	90	0	20

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	49	29	16	2	3	1	0	78	5	94
2019	CS-01	40	40	10	0	10	0	0	80	10	10
2019	CS-02	40	40	15	3	0	3	0	82	3	40
2019	CS-03	64	11	18	0	7	0	0	75	7	28
2019	CS-04	45	27	18	9	0	0	0	73	9	11
2018	CS	43	33	18	4	0	1	0	77	4	76
2018	CS-02	33	39	22	6	0	0	0	72	6	36
2018	CS-03	56	20	20	0	0	4	0	79	0	25
2017	CS	46	37	9	3	2	1	1	85	6	91
2017	CS-01	64	27	0	0	9	0	0	91	9	11
2017	CS-02	41	37	14	4	2	0	2	80	6	51
2017	CS-03	50	40	5	0	0	5	0	95	0	20

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	15	38	33	11	3	53	14	94
2019	CS-01	30	40	30	0	0	70	0	10
2019	CS-02	13	43	33	8	5	55	13	40
2019	CS-03	11	43	29	14	4	54	18	28
2019	CS-04	9	18	45	27	0	27	27	11
2018	CS	12	41	24	15	8	53	23	75
2018	CS-02	8	47	19	19	6	56	25	36
2018	CS-03	21	38	17	13	13	58	25	24
2017	CS	10	45	28	10	8	55	18	91
2017	CS-01	9	45	36	0	9	55	9	11
2017	CS-02	10	55	24	6	6	65	12	51
2017	CS-03	10	30	35	20	5	40	25	20

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	9	16	42	24	9	0	33	25	92
2019	CS-01	10	10	40	30	10	0	40	20	10
2019	CS-02	8	15	45	25	8	0	33	23	40
2019	CS-03	11	14	43	21	11	0	32	25	28
2019	CS-04	9	36	27	27	0	0	27	45	11
2018	CS	14	9	47	25	4	0	29	24	76
2018	CS-02	14	11	47	25	3	0	28	25	36
2018	CS-03	20	4	40	28	8	0	36	24	25
2017	CS	10	17	37	26	9	1	36	27	91
2017	CS-01	9	0	45	36	9	0	45	9	11
2017	CS-02	8	14	33	31	12	2	44	22	51
2017	CS-03	10	20	50	15	5	0	20	30	20

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	35	5	4	0	3	90	4	93
2019	CS-01	70	10	10	0	0	10	89	0	10
2019	CS-02	49	33	8	5	0	5	86	5	39
2019	CS-03	46	43	4	7	0	0	89	7	28
2019	CS-04	45	55	0	0	0	0	100	0	11
2018	CS	42	50	5	1	1	0	92	3	76
2018	CS-02	39	58	3	0	0	0	97	0	36
2018	CS-03	44	44	8	0	4	0	88	4	25
2017	CS	52	36	9	1	2	0	88	3	91
2017	CS-01	73	18	9	0	0	0	91	0	11
2017	CS-02	51	31	12	2	4	0	82	6	51
2017	CS-03	45	50	5	0	0	0	95	0	20

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	39	11	10	4	5	74	15	94
2019	CS-01	50	30	0	10	0	10	89	11	10
2019	CS-02	28	43	8	8	5	10	78	14	40
2019	CS-03	36	36	11	11	7	0	71	18	28
2019	CS-04	9	45	27	18	0	0	55	18	11
2018	CS	28	38	16	11	7	1	67	17	76
2018	CS-02	19	39	19	11	8	3	60	20	36
2018	CS-03	40	32	8	12	8	0	72	20	25
2017	CS	21	41	19	9	7	4	64	16	91
2017	CS-01	45	27	18	9	0	0	73	9	11
2017	CS-02	21	41	18	4	12	4	65	16	51
2017	CS-03	10	45	25	15	0	5	58	16	20

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	9	91	94
2019	CS-01	30	70	10
2019	CS-02	13	88	40
2019	CS-03	0	100	28
2019	CS-04	0	100	11
2017	CS	18	82	91
2017	CS-02	14	86	51
2017	CS-03	25	75	20
2014	CS	12	88	94
2014	CS-01	33	67	15

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	28	21	9	12	2	0	29	71	94
2019	CS-01	10	40	30	20	0	0	0	10	90	10
2019	CS-02	38	33	10	8	13	0	0	38	63	40
2019	CS-03	25	18	32	4	18	4	0	26	74	28
2019	CS-04	27	27	18	18	0	9	0	30	70	11
2018	CS	32	24	17	8	15	4	0	33	67	75
2018	CS-02	31	29	20	9	6	6	0	33	67	35
2018	CS-03	36	16	12	12	20	4	0	38	63	25
2017	CS	30	21	18	11	14	6	1	32	68	91
2017	CS-01	18	9	18	27	9	9	9	22	78	11
2017	CS-02	33	20	16	10	16	6	0	35	65	51
2017	CS-03	25	30	25	5	15	0	0	25	75	20

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	60	40	65
2019	CS-02	60	40	25
2019	CS-03	55	45	20

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	48	52	64
2019	CS-02	44	56	25
2019	CS-03	55	45	20
2018	CS	25	75	48
2018	CS-02	32	68	22
2018	CS-03	7	93	15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	14	25	20	16	19	2	5	42	37	64
2019	CS-02	8	24	20	12	24	4	8	36	41	25
2019	CS-03	10	25	20	20	20	0	5	37	42	20
2018	CS	8	31	21	21	13	2	4	42	36	48
2018	CS-02	5	32	27	14	14	5	5	40	30	22
2018	CS-03	13	13	13	33	20	0	7	29	57	15
2017	CS	16	29	10	14	17	5	9	52	36	58
2017	CS-02	13	26	6	16	26	6	6	44	48	31
2017	CS-03	27	20	7	20	7	7	13	58	33	15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	6	26	21	10	26	5	6	36	40	62
2019	CS-02	8	24	24	4	20	8	12	40	30	25
2019	CS-03	5	30	10	20	35	0	0	35	55	20
2018	CS	0	13	21	23	38	2	4	13	64	48
2018	CS-02	0	14	23	27	27	5	5	15	60	22
2018	CS-03	0	7	13	20	60	0	0	7	80	15
2017	CS	7	17	0	21	45	3	7	27	73	58
2017	CS-02	3	13	0	26	48	3	6	18	82	31
2017	CS-03	20	13	0	27	27	7	7	38	62	15

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	40	32	11	4	5	1	6	78	10	93
2019	CS-01	70	20	0	0	10	0	0	90	10	10
2019	CS-02	35	30	13	8	3	0	13	74	11	40
2019	CS-03	39	39	7	4	7	0	4	81	11	28
2019	CS-04	36	36	9	0	9	9	0	80	10	11
2018	CS	30	23	27	14	5	0	1	53	19	74
2018	CS-02	37	14	29	14	6	0	0	51	20	35
2018	CS-03	16	24	36	12	8	0	4	42	21	25

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment