2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	53	36	1	8	2	89	10	244
2019	CR-04	49	38	1	9	2	87	11	174
2017	CR	39	48	4	7	2	88	9	225
2017	CR-04	34	52	4	8	2	86	10	167
2017	CR-05	50	40	2	4	4	90	8	52
2014	CR	42	42	4	10	2	84	12	189
2014	CR-04	37	44	6	11	2	81	13	145
2014	CR-05	58	35	0	8	0	92	8	37
2011	CR	46	41	4	6	2	88	8	430
2011	CR-03	32	48	10	6	3	81	10	31
2011	CR-04	44	43	5	6	2	87	8	307
2011	CR-05	58	34	2	5	1	92	6	85
2008	CR	46	42	3	7	1	88	8	767
2008	CR-03	53	35	4	9	0	87	9	55
2008	CR-04	48	42	3	5	1	90	6	462
2008	CR-05	41	44	4	8	3	85	11	239

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	75	16	3	2	1	0	3	94	3	244
2019	CR-04	75	17	2	1	1	0	3	95	2	174
2017	CR	74	18	4	1	3	0	0	92	4	224
2017	CR-04	74	17	5	1	2	0	1	91	4	166
2017	CR-05	69	23	2	2	4	0	0	92	6	52
2014	CR	65	21	4	6	4	0	1	86	10	189
2014	CR-04	62	23	5	5	3	0	1	86	9	145
2014	CR-05	78	11	0	6	6	0	0	89	11	37
2011	CR	69	17	5	5	2	0	1	88	7	427
2011	CR-03	61	26	3	6	0	0	3	90	7	31
2011	CR-04	66	19	5	5	3	1	1	87	8	305
2011	CR-05	81	10	4	4	1	0	1	92	5	84
2008	CR	76	13	3	6	2	0	1	90	8	767
2008	CR-03	71	16	2	7	2	0	2	89	9	55
2008	CR-04	78	12	2	5	2	0	1	91	7	462
2008	CR-05	72	15	3	8	1	0	0	88	9	239

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	53	29	5	8	4	82	13	245
2019	CR-04	50	29	6	9	6	79	15	175
2017	CR	43	37	4	8	8	80	16	225
2017	CR-04	39	37	5	9	9	77	18	167
2017	CR-05	50	36	2	8	4	87	12	52
2014	CR	41	30	8	10	10	72	20	189
2014	CR-04	38	32	8	11	11	70	22	145
2014	CR-05	52	26	11	6	6	78	11	37
2011	CR	44	36	8	7	5	80	12	427
2011	CR-03	19	42	10	19	10	61	29	31
2011	CR-04	40	39	9	6	6	80	12	305
2011	CR-05	62	25	7	4	2	87	6	84

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	24	42	10	16	8	0	67	24	245
2019	CR-04	20	43	13	15	10	0	63	25	175
2018	CR	20	40	10	23	7	0	60	30	161
2018	CR-04	15	40	12	24	9	0	55	33	124
2017	CR	24	38	11	19	9	0	62	28	224
2017	CR-04	21	37	12	21	8	0	58	30	166
2017	CR-05	27	44	4	15	10	0	71	25	52
2014	CR	24	36	11	18	11	1	60	29	189
2014	CR-04	24	34	10	20	11	1	58	32	145
2014	CR-05	28	43	8	13	8	0	70	21	37
2011	CR	27	36	15	12	8	1	64	21	429
2011	CR-03	19	39	19	10	13	0	58	23	31
2011	CR-04	26	34	17	13	8	1	61	22	306
2011	CR-05	31	46	8	7	8	0	76	15	85
2008	CR	24	42	11	15	7	0	66	22	764
2008	CR-03	37	33	13	11	6	0	70	17	54
2008	CR-04	23	40	12	17	7	1	64	24	461
2008	CR-05	21	49	10	13	7	0	70	20	238

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	33	7	5	4	0	0	83	10	242
2019	CR-04	46	36	7	5	6	1	0	82	11	174
2017	CR	46	33	10	9	2	0	0	79	11	222
2017	CR-04	45	33	12	8	2	0	0	78	10	164
2017	CR-05	48	36	4	10	2	0	0	85	12	52
2014	CR	37	35	14	11	3	0	1	72	14	189
2014	CR-04	36	34	15	12	2	0	1	70	15	145
2014	CR-05	41	34	14	6	6	0	0	75	11	37

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	49	30	7	7	5	1	1	80	12	244
2019	CR-04	46	31	8	6	7	1	0	78	14	175
2018	CR	42	33	14	5	6	1	1	76	11	162
2018	CR-04	36	35	15	5	7	1	1	72	12	125
2017	CR	50	26	8	8	6	1	1	78	15	225
2017	CR-04	47	26	10	9	7	1	0	73	16	167
2017	CR-05	61	27	0	6	4	2	0	90	10	52
2014	CR	36	33	14	11	6	1	1	69	17	189
2014	CR-04	32	35	15	10	6	1	1	68	16	145
2014	CR-05	48	27	11	11	3	0	0	75	14	37
2011	CR	43	30	14	8	5	1	0	74	13	428
2011	CR-03	23	39	26	6	6	0	0	61	13	31
2011	CR-04	41	30	14	9	4	1	1	73	13	306
2011	CR-05	54	27	7	5	7	0	0	81	12	84

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	46	35	9	6	4	0	81	11	245
2019	CR-04	42	37	8	7	6	0	79	13	175
2018	CR	35	38	16	8	3	0	73	11	160
2018	CR-04	29	39	19	9	4	0	68	13	123
2017	CR	38	38	13	8	3	0	76	11	225
2017	CR-04	36	39	15	6	4	0	75	10	167
2017	CR-05	40	36	10	12	2	0	77	13	52
2014	CR	26	43	17	7	7	0	69	14	190
2014	CR-04	27	42	16	7	8	0	69	14	146
2014	CR-05	19	45	19	11	6	0	65	17	37
2011	CR	35	39	11	7	7	0	74	14	426
2011	CR-03	26	52	10	10	0	3	80	10	31
2011	CR-04	31	39	13	7	9	0	71	16	303
2011	CR-05	51	33	7	6	4	0	84	9	85
2008	CR	39	40	10	7	4	0	79	11	761
2008	CR-03	45	36	7	7	4	0	82	11	55
2008	CR-04	37	41	11	7	5	0	77	12	459
2008	CR-05	41	39	10	6	3	0	81	10	236

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	29	34	14	14	8	0	1	64	22	243
2019	CR-04	27	34	16	14	9	1	0	62	23	174
2018	CR	22	25	20	22	10	0	0	48	32	162
2018	CR-04	19	26	20	22	13	0	0	45	35	125
2017	CR	26	35	14	14	11	0	0	61	25	223
2017	CR-04	27	32	15	14	12	1	0	59	26	165
2017	CR-05	23	42	13	13	8	0	0	65	21	52
2014	CR	24	32	20	13	10	0	1	56	24	190
2014	CR-04	23	32	23	11	10	0	1	56	21	146
2014	CR-05	22	34	17	13	14	0	0	56	27	37
2011	CR	22	35	20	12	10	0	0	57	22	428
2011	CR-03	23	35	16	13	10	3	0	60	23	31
2011	CR-04	19	34	23	12	10	0	0	54	23	305
2011	CR-05	32	34	13	12	9	0	0	66	21	85

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	36	41	11	8	4	0	77	12	244
2019	CR-04	34	39	13	9	5	0	73	14	175
2018	CR	30	38	12	15	6	0	68	20	162
2018	CR-04	24	39	14	17	6	0	63	23	125
2017	CR	39	35	11	8	6	0	75	14	224
2017	CR-04	40	34	13	7	6	1	74	13	166
2017	CR-05	37	42	6	10	6	0	79	15	52

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	54	34	8	2	2	0	0	88	4	244
2019	CR-04	49	38	7	3	2	1	0	88	5	174
2018	CR	47	39	7	5	1	1	0	86	6	162
2018	CR-04	45	38	10	5	2	1	0	84	6	125
2017	CR	52	36	5	3	3	0	0	89	5	225
2017	CR-04	51	37	6	2	3	1	0	89	5	167
2017	CR-05	56	35	4	4	2	0	0	91	6	52
2014	CR	34	38	18	4	4	1	0	73	8	189
2014	CR-04	35	40	17	4	3	1	0	75	7	145
2014	CR-05	25	40	21	6	6	3	0	67	11	37
2011	CR	39	38	14	5	2	1	0	78	7	428
2011	CR-03	35	55	6	0	3	0	0	90	3	31
2011	CR-04	35	38	17	5	3	2	0	75	8	305
2011	CR-05	49	34	7	6	1	1	1	86	7	85
2008	CR	53	33	8	4	2	1	0	87	6	764
2008	CR-03	56	31	7	4	2	0	0	87	6	54
2008	CR-04	53	32	7	5	2	1	0	85	7	462
2008	CR-05	54	34	9	2	1	0	0	89	3	237

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	36	30	16	12	6	0	66	18	244
2019	CR-04	36	29	15	11	8	0	65	19	175
2018	CR	26	32	21	13	8	1	58	21	160
2018	CR-04	22	33	20	15	10	1	56	25	123
2017	CR	30	35	16	8	12	0	65	19	225
2017	CR-04	32	29	16	10	13	1	61	23	167
2017	CR-05	21	56	15	2	6	0	77	8	52

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	62	27	8	2	1	0	0	89	2	244
2019	CR-04	62	26	8	2	1	1	0	89	3	174
2018	CR	58	26	11	2	3	0	0	84	6	161
2018	CR-04	56	26	11	3	4	0	0	82	7	125
2017	CR	68	24	6	2	1	0	0	91	3	225
2017	CR-04	66	26	7	1	1	0	0	92	1	167
2017	CR-05	71	19	4	4	2	0	0	90	6	52
2014	CR	66	23	7	2	2	0	0	89	4	190
2014	CR-04	66	24	6	2	2	0	0	90	4	146
2014	CR-05	62	24	11	3	0	0	0	86	3	37
2011	CR	64	27	5	2	1	0	0	91	4	429
2011	CR-03	68	23	3	3	0	0	3	93	3	31
2011	CR-04	59	30	7	3	2	0	0	89	4	306
2011	CR-05	78	20	1	1	0	0	0	98	1	85

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	31	33	15	11	9	0	0	65	21	245
2019	CR-04	29	35	15	10	11	1	0	64	21	175
2018	CR	19	32	18	13	17	1	0	52	30	161
2018	CR-04	15	31	21	14	18	1	0	47	32	124
2017	CR	29	30	14	15	12	0	0	59	27	225
2017	CR-04	30	28	13	16	12	1	0	59	28	167
2017	CR-05	25	37	15	13	10	0	0	62	23	52
2014	CR	16	42	15	16	10	0	1	59	27	190
2014	CR-04	15	43	15	16	10	0	1	58	26	146
2014	CR-05	19	46	10	16	8	0	0	66	24	37
2011	CR	28	37	15	10	9	1	0	65	19	428
2011	CR-03	19	42	13	13	6	3	3	66	21	31
2011	CR-04	24	39	16	10	9	1	0	64	20	306
2011	CR-05	41	29	13	8	7	1	0	71	15	85

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	32	35	18	9	7	0	0	67	16	245
2019	CR-04	31	37	18	7	7	0	0	68	14	175
2018	CR	22	30	24	11	14	1	0	52	24	161
2018	CR-04	17	30	25	13	15	1	0	47	28	124
2017	CR	31	32	20	8	8	0	1	63	17	225
2017	CR-04	32	29	20	8	8	0	2	62	17	167
2017	CR-05	25	44	15	9	6	0	0	69	15	52
2014	CR	24	41	13	11	9	1	1	66	21	190
2014	CR-04	23	44	14	7	10	1	1	69	17	146
2014	CR-05	22	35	10	24	8	0	0	57	32	37

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	42	35	12	7	4	0	0	77	11	242
2019	CR-04	38	37	13	7	6	0	0	74	13	172
2018	CR	31	31	17	14	7	0	0	62	21	162
2018	CR-04	25	32	19	14	10	0	0	57	24	125
2017	CR	37	32	16	9	6	0	0	69	15	225
2017	CR-04	36	31	17	9	8	0	0	66	17	167
2017	CR-05	40	36	13	8	2	0	0	77	10	52
2014	CR	23	36	23	14	4	1	0	59	18	190
2014	CR-04	23	36	26	11	3	1	0	59	14	146
2014	CR-05	17	43	14	21	6	0	0	59	27	37
2011	CR	36	38	14	7	3	1	0	75	11	428
2011	CR-03	23	52	6	10	6	0	3	77	17	31
2011	CR-04	34	37	16	8	3	2	0	72	12	305
2011	CR-05	44	39	11	5	2	0	0	82	7	85

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	55	27	11	4	2	0	82	6	245
2019	CR-04	52	30	12	3	3	0	82	6	175
2018	CR	42	35	15	6	2	0	77	8	161
2018	CR-04	38	35	17	7	2	0	73	10	124
2017	CR	48	37	8	4	3	0	85	7	224
2017	CR-04	46	37	9	4	3	0	84	7	166
2017	CR-05	54	36	4	4	2	0	90	6	52
2014	CR	37	41	10	5	7	0	78	12	190
2014	CR-04	36	41	10	5	8	0	77	12	146
2014	CR-05	40	39	13	3	6	0	79	8	37
2011	CR	43	37	8	8	3	1	80	12	430
2011	CR-03	45	42	6	3	0	3	90	3	31
2011	CR-04	38	38	9	10	4	1	77	14	307
2011	CR-05	58	31	6	4	2	0	88	6	85
2008	CR	44	38	9	6	3	0	82	9	767
2008	CR-03	49	33	11	5	2	0	82	7	55
2008	CR-04	43	39	9	6	3	0	82	9	462
2008	CR-05	45	35	10	8	2	0	80	10	239

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	48	31	12	7	2	0	0	79	9	245
2019	CR-04	47	30	11	9	3	0	0	77	12	175
2018	CR	42	22	17	10	8	0	2	65	18	162
2018	CR-04	43	21	14	11	9	0	2	66	20	125
2017	CR	40	29	15	9	6	0	0	70	15	223
2017	CR-04	40	27	16	9	7	1	0	68	17	165
2017	CR-05	36	39	13	8	2	0	2	76	10	52
2014	CR	38	29	18	6	8	0	1	67	14	190
2014	CR-04	38	29	18	5	8	0	1	68	13	146
2014	CR-05	32	25	22	10	11	0	0	57	21	37
2011	CR	42	26	17	8	5	1	2	70	13	426
2011	CR-03	32	32	19	13	0	0	3	67	13	31
2011	CR-04	38	27	19	8	7	1	1	66	15	305
2011	CR-05	54	24	8	5	2	1	5	83	8	83
2008	CR	38	29	17	9	5	0	1	69	14	767
2008	CR-03	45	36	9	4	4	0	2	83	7	55
2008	CR-04	34	32	18	10	5	0	1	67	15	462
2008	CR-05	44	23	15	9	6	1	2	69	16	239

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	10	20	39	15	14	0	2	29	31	244
2019	CR-04	13	19	38	16	11	1	2	28	33	174
2018	CR	9	29	25	22	12	0	3	35	39	161
2018	CR-04	9	32	24	19	11	0	4	32	43	124
2017	CR	7	25	27	23	14	0	4	38	34	221
2017	CR-04	6	29	27	19	15	0	5	35	37	164
2017	CR-05	10	15	29	37	6	2	2	44	26	52
2014	CR	11	25	39	19	6	1	0	25	36	190
2014	CR-04	9	24	43	18	6	0	0	25	33	146
2014	CR-05	14	30	32	21	3	0	0	24	43	37
2011	CR	10	26	32	18	11	2	2	30	37	426
2011	CR-03	6	32	26	23	3	3	6	29	43	31
2011	CR-04	12	28	33	14	10	2	1	25	41	303
2011	CR-05	6	18	31	27	15	0	4	44	24	85
2008	CR	10	25	32	20	10	0	2	31	36	766
2008	CR-03	4	22	29	25	11	2	7	40	28	55
2008	CR-04	9	26	32	19	11	0	2	31	36	461
2008	CR-05	15	24	33	21	7	0	1	28	39	239

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	7	19	25	25	19	3	2	47	27	243
2019	CR-04	7	20	27	25	16	3	2	44	28	173
2018	CR	9	24	25	20	18	3	3	40	34	159
2018	CR-04	9	25	25	17	17	3	3	37	37	123
2017	CR	9	17	28	17	23	3	3	43	28	223
2017	CR-04	12	16	28	15	22	2	4	40	30	165
2017	CR-05	0	21	27	27	21	2	2	50	22	52
2014	CR	16	23	30	17	9	3	1	27	41	188
2014	CR-04	16	24	32	15	10	1	1	26	41	144
2014	CR-05	19	17	30	24	6	6	0	31	37	37
2011	CR	10	19	24	20	17	4	5	41	33	426
2011	CR-03	13	26	29	10	10	10	3	22	44	31
2011	CR-04	12	20	25	20	13	3	5	37	35	304
2011	CR-05	2	15	15	24	31	6	6	62	20	84
2008	CR	9	17	28	23	16	3	4	42	28	763
2008	CR-03	2	15	25	25	16	7	9	50	20	55
2008	CR-04	8	15	29	21	18	3	4	43	26	459
2008	CR-05	13	21	25	25	12	2	3	38	35	238

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	9	12	26	25	19	3	6	48	23	241
2019	CR-04	10	14	25	24	17	2	6	46	27	173
2018	CR	9	19	26	17	19	3	6	40	31	159
2018	CR-04	8	20	28	15	17	4	8	36	32	122
2017	CR	9	19	27	17	18	2	7	39	31	221
2017	CR-04	9	20	28	18	16	1	8	38	32	163
2017	CR-05	10	19	27	15	21	2	6	40	31	52
2014	CR	14	17	30	19	10	3	6	32	35	188
2014	CR-04	14	18	31	17	10	3	7	30	35	145
2014	CR-05	16	13	31	25	9	3	3	35	31	36
2011	CR	12	22	25	19	13	4	6	35	37	426
2011	CR-03	13	23	29	10	6	6	13	20	44	31
2011	CR-04	13	24	23	19	11	4	7	34	41	303
2011	CR-05	8	15	31	21	20	2	2	43	25	85
2008	CR	10	20	28	21	12	3	6	36	33	763
2008	CR-03	2	15	20	20	19	9	15	51	22	54
2008	CR-04	8	19	30	22	12	3	5	38	30	459
2008	CR-05	16	23	26	18	10	2	5	30	42	239

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	2	7	24	33	29	1	3	65	10	242
2019	CR-04	2	9	23	34	28	0	4	65	11	172
2018	CR	3	8	27	30	26	3	4	60	11	160
2018	CR-04	3	7	28	27	27	3	6	59	11	123
2017	CR	5	9	23	28	28	2	5	60	15	221
2017	CR-04	6	10	24	29	24	2	6	57	17	163
2017	CR-05	6	6	21	29	35	0	4	66	12	52
2014	CR	10	11	33	28	12	3	2	43	22	188
2014	CR-04	9	13	36	25	13	2	2	40	23	145
2014	CR-05	15	6	23	45	6	3	3	53	22	36
2011	CR	6	14	30	25	17	3	5	46	21	426
2011	CR-03	6	19	35	16	13	3	6	32	29	31
2011	CR-04	7	13	31	25	16	3	5	44	22	304
2011	CR-05	1	13	26	30	21	1	7	56	16	84
2008	CR	6	10	28	30	18	1	5	52	18	762
2008	CR-03	6	4	26	31	19	6	9	59	11	54
2008	CR-04	5	10	28	31	20	1	4	54	16	458
2008	CR-05	9	13	29	30	13	1	5	46	23	239

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	7	12	20	25	30	0	5	58	21	241
2019	CR-04	9	14	22	26	24	1	4	52	24	172
2018	CR	17	17	22	22	17	2	2	41	36	161
2018	CR-04	19	17	25	18	16	3	2	36	38	124
2017	CR	9	20	24	19	20	1	6	42	32	221
2017	CR-04	9	23	24	18	17	1	7	38	35	163
2017	CR-05	10	13	23	21	27	2	4	51	24	52
2014	CR	23	24	23	16	7	3	3	24	51	190
2014	CR-04	22	26	25	14	7	3	3	22	52	146
2014	CR-05	29	22	17	21	6	3	3	29	54	37
2011	CR	19	20	27	14	12	2	5	29	42	426
2011	CR-03	16	23	29	3	13	10	6	19	46	31
2011	CR-04	22	21	26	15	10	1	5	27	45	304
2011	CR-05	12	18	31	14	20	1	4	36	31	84
2008	CR	13	20	26	20	15	1	5	37	35	762
2008	CR-03	13	6	24	28	19	0	11	52	21	54
2008	CR-04	11	21	26	22	15	0	5	39	34	458
2008	CR-05	17	22	27	16	13	1	5	31	41	239

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	9	20	25	18	21	2	5	42	32	244
2019	CR-04	11	21	25	18	19	2	3	39	34	174
2018	CR	16	19	24	18	14	3	5	35	38	160
2018	CR-04	19	19	20	19	13	4	7	35	42	123
2017	CR	7	18	28	20	16	4	7	40	29	222
2017	CR-04	9	18	29	19	14	4	9	37	30	164
2017	CR-05	4	19	31	23	19	2	2	44	24	52
2014	CR	15	16	30	21	11	3	4	34	34	189
2014	CR-04	17	17	31	17	10	3	6	30	37	146
2014	CR-05	10	19	28	32	8	3	0	42	30	37
2011	CR	12	19	23	17	17	5	6	39	35	423
2011	CR-03	19	6	35	13	13	6	6	30	30	31
2011	CR-04	13	23	23	16	14	5	6	34	41	302
2011	CR-05	5	10	20	22	33	5	6	61	16	83
2008	CR	15	22	25	17	13	3	5	33	40	764
2008	CR-03	13	13	29	15	15	9	7	35	30	55
2008	CR-04	15	21	23	19	12	3	5	35	40	459
2008	CR-05	17	25	28	14	13	1	3	28	43	239

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	7	18	30	21	18	2	3	41	27	244
2019	CR-04	10	19	30	22	14	2	2	39	30	174
2018	CR	16	16	35	18	11	2	2	30	33	161
2018	CR-04	18	16	34	18	10	2	2	29	36	124
2017	CR	7	22	32	19	14	3	4	35	31	223
2017	CR-04	7	24	31	17	13	4	4	33	34	165
2017	CR-05	8	13	36	25	13	0	4	40	22	52
2014	CR	14	22	33	18	8	2	3	28	37	189
2014	CR-04	12	25	31	17	9	2	3	27	40	146
2014	CR-05	19	10	44	21	6	0	0	27	29	37

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	8	21	33	19	17	0	2	37	30	243
2019	CR-04	9	23	35	20	12	1	1	32	32	173

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	78	10	4	3	1	1	3	91	5	245
2019	CR-04	80	9	4	2	1	1	3	93	3	175
2017	CR	69	14	5	2	2	0	7	90	4	224
2017	CR-04	68	16	4	2	2	1	8	92	4	166
2017	CR-05	71	10	11	2	4	0	2	83	6	52
2014	CR	69	14	5	4	2	1	5	88	7	190
2014	CR-04	67	14	7	3	3	1	5	86	7	146
2014	CR-05	81	6	0	8	0	3	3	92	8	37
2011	CR	72	11	7	3	1	1	5	88	5	428
2011	CR-03	67	17	10	0	0	3	3	89	0	30
2011	CR-04	72	10	7	4	2	1	5	87	6	306
2011	CR-05	76	9	6	1	1	1	5	91	3	85
2008	CR	66	12	6	3	4	0	8	86	8	764
2008	CR-03	61	17	7	7	4	0	4	81	12	54
2008	CR-04	68	12	5	2	3	1	10	89	6	459
2008	CR-05	64	12	7	5	7	0	5	81	12	240

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	28	28	16	11	8	7	2	62	21	245
2019	CR-04	25	31	17	10	9	6	2	61	20	175
2018	CR	19	27	21	16	10	4	2	49	28	162
2018	CR-04	18	26	23	14	13	4	2	47	29	125
2017	CR	28	30	13	10	14	4	1	61	25	224
2017	CR-04	27	29	12	13	13	4	2	60	27	166
2017	CR-05	29	34	15	2	15	4	0	66	18	52
2014	CR	21	24	22	13	11	7	1	50	26	189
2014	CR-04	18	23	26	15	8	8	2	46	25	145
2014	CR-05	32	25	6	11	21	6	0	60	34	37

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	44	24	13	11	7	0	0	68	19	245
2019	CR-04	41	25	13	11	10	0	0	66	21	175
2018	CR	28	32	11	12	15	2	0	61	28	162
2018	CR-04	26	29	12	14	18	2	0	56	32	125
2017	CR	38	28	13	8	13	0	0	66	21	224
2017	CR-04	36	27	14	11	12	0	1	63	23	166
2017	CR-05	44	31	12	0	13	0	0	75	13	52
2014	CR	36	26	12	13	11	2	1	64	24	190
2014	CR-04	33	28	13	13	10	2	1	63	24	146
2014	CR-05	49	19	0	13	17	3	0	70	30	37

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	29	8	9	4	0	79	13	244
2019	CR-04	48	28	8	11	5	0	76	16	174
2018	CR	41	35	10	8	5	1	76	13	162
2018	CR-04	38	36	13	6	6	1	75	12	125
2017	CR	45	29	10	9	6	0	74	15	224
2017	CR-04	45	30	10	9	6	0	75	15	166
2017	CR-05	42	31	12	12	4	0	73	15	52
2014	CR	36	38	12	8	5	1	75	13	189
2014	CR-04	36	39	11	8	6	1	75	14	145
2014	CR-05	38	35	11	11	3	3	74	14	37

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	38	35	15	6	4	1	1	75	10	244
2019	CR-04	35	38	14	5	5	1	1	75	11	175
2018	CR	31	33	20	7	6	3	1	67	13	162
2018	CR-04	30	30	22	7	6	3	1	63	14	125

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	35	22	22	8	6	2	7	62	15	245
2019	CR-04	31	26	22	6	8	2	6	62	15	175

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	39	26	14	8	9	1	2	68	18	244
2019	CR-04	36	29	15	6	11	1	2	67	18	174
2018	CR	33	25	21	11	8	1	1	59	19	159
2018	CR-04	29	26	21	11	10	2	1	56	22	122
2017	CR	36	31	16	8	8	0	0	68	16	225
2017	CR-04	36	29	17	8	10	1	0	65	18	167
2017	CR-05	37	40	13	4	6	0	0	77	10	52
2014	CR	42	33	13	6	6	1	0	75	12	190
2014	CR-04	40	32	14	7	6	1	0	73	12	146
2014	CR-05	43	41	3	6	6	3	0	86	11	37
2011	CR	40	30	17	8	5	1	0	71	13	430
2011	CR-03	35	29	13	3	13	3	3	69	17	31
2011	CR-04	36	30	19	9	4	1	0	67	13	307
2011	CR-05	49	32	9	4	6	0	0	81	9	85
2008	CR	36	34	13	10	6	1	1	71	16	768
2008	CR-03	31	47	16	5	0	0	0	78	5	55
2008	CR-04	37	33	13	10	6	1	1	71	16	463
2008	CR-05	33	35	13	12	7	1	0	68	19	239

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	47	28	8	5	6	4	2	80	12	244
2019	CR-04	43	30	9	5	8	3	2	77	14	175
2018	CR	40	29	17	5	6	3	1	72	11	157
2018	CR-04	36	29	19	5	8	3	1	67	13	120
2017	CR	44	30	10	7	6	2	2	76	13	225
2017	CR-04	41	33	10	7	5	2	1	77	13	167
2017	CR-05	50	21	10	8	8	0	4	74	16	52
2014	CR	46	28	11	6	6	3	1	77	12	190
2014	CR-04	44	29	12	5	6	3	1	76	12	146
2014	CR-05	52	21	6	11	6	5	0	77	17	37
2011	CR	42	31	12	6	5	3	0	75	12	428
2011	CR-03	29	45	10	0	6	6	3	82	7	31
2011	CR-04	39	32	13	8	6	3	0	72	14	306
2011	CR-05	57	25	11	2	5	0	0	82	7	84
2008	CR	44	26	11	9	5	4	1	73	15	769
2008	CR-03	51	35	5	4	2	2	2	89	6	55
2008	CR-04	45	24	13	8	5	4	1	72	14	463
2008	CR-05	39	28	11	11	7	3	0	70	19	240

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	46	24	12	10	7	1	1	71	16	242
2019	CR-04	42	26	13	10	7	2	1	69	17	172
2018	CR	36	25	17	10	11	1	1	61	22	159
2018	CR-04	31	25	16	12	13	1	1	58	26	122
2017	CR	39	36	7	8	8	0	0	76	17	225
2017	CR-04	39	35	7	8	10	1	1	75	18	167
2017	CR-05	40	40	4	10	6	0	0	81	15	52
2014	CR	42	32	10	8	7	1	1	75	15	190
2014	CR-04	43	34	8	7	7	1	1	77	14	146
2014	CR-05	41	24	13	14	8	0	0	65	22	37
2011	CR	40	33	10	7	8	0	1	74	15	430
2011	CR-03	29	35	16	6	6	3	3	69	14	31
2011	CR-04	38	34	11	8	9	0	1	72	17	307
2011	CR-05	52	31	7	5	6	0	0	82	11	85
2008	CR	43	30	9	11	6	1	0	74	16	769
2008	CR-03	42	42	5	5	4	2	0	85	9	55
2008	CR-04	46	29	9	10	5	1	0	76	15	463
2008	CR-05	36	30	10	14	7	2	0	68	22	240

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	85	7	3	1	1	0	2	94	2	241
2019	CR-04	85	8	4	1	1	0	3	95	1	171
2017	CR	80	10	6	0	1	0	3	93	1	225
2017	CR-04	77	13	5	1	1	0	4	94	1	167
2017	CR-05	87	2	10	0	2	0	0	88	2	52
2014	CR	81	8	2	2	2	1	4	93	5	190
2014	CR-04	79	8	3	3	3	1	4	91	6	146
2014	CR-05	84	8	0	2	0	3	3	98	2	37
2011	CR	79	12	4	0	2	0	4	94	2	427
2011	CR-03	84	16	0	0	0	0	0	100	0	31
2011	CR-04	77	13	4	0	2	0	4	94	2	304
2011	CR-05	84	6	5	1	2	0	2	92	4	85
2008	CR	80	6	3	2	4	1	5	91	6	767
2008	CR-03	76	9	7	5	2	0	0	85	7	55
2008	CR-04	81	6	2	1	3	1	6	93	5	461
2008	CR-05	78	7	4	3	4	0	5	89	7	240

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	63	14	7	5	7	3	2	81	12	244
2019	CR-04	57	13	7	5	10	4	3	76	16	174
2017	CR	54	20	9	4	4	3	6	82	9	224
2017	CR-04	48	25	7	5	5	3	7	81	11	166
2017	CR-05	73	8	12	4	0	2	2	84	4	52
2014	CR	55	17	4	5	8	5	7	81	14	190
2014	CR-04	50	21	5	6	8	4	7	80	15	146
2014	CR-05	79	0	3	3	6	6	5	88	9	37
2011	CR	53	27	7	4	5	1	3	83	10	429
2011	CR-03	26	26	10	10	0	10	19	73	14	31
2011	CR-04	53	27	7	4	6	1	2	83	10	306
2011	CR-05	60	27	6	2	4	0	1	88	6	85

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	60	23	7	4	5	2	84	10	244
2019	CR-04	56	24	7	4	7	2	82	11	174
2018	CR	54	20	13	8	6	0	73	13	157
2018	CR-04	48	22	14	8	8	0	70	16	120
2017	CR	57	20	10	7	5	1	77	13	225
2017	CR-04	52	21	12	8	6	1	74	14	167
2017	CR-05	71	15	6	4	4	0	87	8	52

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	53	27	7	6	7	0	80	13	245
2019	CR-04	47	29	8	6	9	1	77	15	175
2018	CR	45	22	12	12	9	0	67	21	159
2018	CR-04	41	22	12	13	11	0	63	25	122
2017	CR	54	23	8	8	8	0	76	16	224
2017	CR-04	51	23	9	7	9	0	75	16	166
2017	CR-05	60	23	4	8	6	0	83	13	52
2014	CR	52	26	10	5	6	1	79	11	190
2014	CR-04	49	28	12	4	6	1	78	10	146
2014	CR-05	62	19	6	11	3	0	81	14	37

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	48	27	10	7	2	5	1	79	10	244
2019	CR-04	45	28	11	7	2	5	1	78	10	174
2018	CR	30	30	20	6	6	9	0	66	12	162
2018	CR-04	22	32	24	4	6	11	0	61	12	125
2017	CR	36	31	10	9	6	8	1	73	17	225
2017	CR-04	33	30	10	10	6	10	1	71	17	167
2017	CR-05	40	34	10	8	6	2	0	76	14	52
2014	CR	18	28	24	8	9	12	1	53	20	190
2014	CR-04	19	30	24	11	8	10	0	53	20	146
2014	CR-05	16	21	22	0	19	22	0	47	25	37
2011	CR	20	31	22	9	8	9	2	57	19	426
2011	CR-03	27	27	17	0	10	17	3	67	13	30
2011	CR-04	18	30	23	11	8	9	1	54	21	305
2011	CR-05	24	32	20	6	8	7	2	62	16	84

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	44	28	12	8	3	4	1	75	12	244
2019	CR-04	42	28	13	8	5	4	1	73	13	174
2018	CR	27	35	15	11	9	2	0	63	21	162
2018	CR-04	20	36	17	13	11	3	0	58	25	125
2017	CR	32	29	14	14	7	3	1	63	22	225
2017	CR-04	28	29	14	17	6	4	2	61	24	167
2017	CR-05	39	31	13	8	10	0	0	69	17	52
2014	CR	16	26	21	18	14	5	1	45	34	190
2014	CR-04	16	26	20	19	14	5	0	45	34	146
2014	CR-05	8	23	25	19	17	8	0	35	38	37
2011	CR	18	31	22	14	11	4	0	51	26	427
2011	CR-03	27	47	7	13	3	3	0	76	17	30
2011	CR-04	16	28	24	15	13	4	0	46	29	306
2011	CR-05	19	38	23	11	7	2	0	59	18	84
2008	CR	29	33	15	13	7	3	1	64	21	763
2008	CR-03	32	32	15	9	2	8	2	71	13	53
2008	CR-04	30	31	16	13	7	3	0	63	20	461
2008	CR-05	24	36	13	13	9	3	0	63	23	238

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	33	28	18	10	4	6	1	66	15	245
2019	CR-04	31	28	20	11	5	5	1	62	17	175
2018	CR	18	26	24	14	9	9	0	48	26	159
2018	CR-04	12	27	25	14	11	11	0	44	28	122
2017	CR	21	28	17	17	12	5	1	52	30	224
2017	CR-04	18	28	17	18	11	6	1	50	31	166
2017	CR-05	27	31	13	13	12	4	0	60	26	52
2014	CR	12	22	24	20	16	6	0	36	39	189
2014	CR-04	12	22	23	20	18	4	0	36	40	146
2014	CR-05	8	19	22	21	14	16	0	32	42	37
2011	CR	11	30	23	13	11	11	0	46	27	426
2011	CR-03	13	35	19	3	10	19	0	60	16	31
2011	CR-04	9	30	23	15	13	11	0	43	31	304
2011	CR-05	15	30	27	11	6	11	0	51	19	84
2008	CR	15	33	20	17	8	7	0	51	27	767
2008	CR-03	22	25	22	5	4	20	2	60	12	55
2008	CR-04	15	34	21	16	7	6	0	52	25	462
2008	CR-05	12	34	17	20	12	6	0	48	34	240

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	30	30	17	13	5	4	1	63	19	243
2019	CR-04	28	30	17	13	7	4	1	61	21	175
2018	CR	17	26	24	17	13	3	0	44	31	161
2018	CR-04	12	28	21	19	16	4	0	42	36	124
2017	CR	23	27	17	16	14	3	0	52	31	224
2017	CR-04	21	29	16	15	14	4	1	52	31	166
2017	CR-05	27	21	19	19	13	0	0	48	33	52
2014	CR	8	25	19	19	24	4	1	35	45	190
2014	CR-04	9	27	18	20	23	3	0	37	44	146
2014	CR-05	3	18	19	16	36	8	0	23	56	37
2011	CR	12	34	21	15	12	6	0	49	29	427
2011	CR-03	13	48	16	3	13	3	3	66	17	31
2011	CR-04	10	34	20	15	14	6	0	47	31	305
2011	CR-05	18	29	23	20	7	4	0	48	28	84
2008	CR	20	37	15	17	8	4	0	59	26	766
2008	CR-03	31	41	9	4	6	9	0	80	10	54
2008	CR-04	19	37	16	16	7	4	0	59	24	461
2008	CR-05	16	36	13	21	11	3	0	54	33	240

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	49	20	11	3	4	11	2	80	8	242
2019	CR-04	47	19	11	2	5	13	3	78	9	172

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	36	37	18	6	3	2	0	73	9	245
2019	CR-04	33	37	18	7	4	2	0	71	11	175
2018	CR	24	45	15	9	4	2	0	71	14	161
2018	CR-04	20	46	17	10	6	2	0	67	16	125
2017	CR	35	39	15	6	4	2	0	75	10	225
2017	CR-04	32	39	17	6	4	2	0	72	10	167
2017	CR-05	44	40	8	4	4	0	0	85	8	52
2014	CR	16	35	25	12	7	5	0	54	20	190
2014	CR-04	16	36	25	14	8	2	0	53	22	146
2014	CR-05	14	36	22	8	8	11	0	57	19	37
2011	CR	28	40	19	8	4	1	0	69	12	428
2011	CR-03	16	52	19	0	10	0	3	70	10	31
2011	CR-04	26	39	20	9	4	2	0	67	13	305
2011	CR-05	35	41	15	7	0	1	0	77	7	85

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	27	30	16	17	7	3	0	58	25	243
2019	CR-04	23	29	19	16	9	3	0	54	26	174

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	35	31	14	11	5	1	3	68	17	242
2019	CR-04	33	32	14	13	6	1	1	66	19	174
2018	CR	28	37	14	10	7	3	0	67	18	162
2018	CR-04	25	38	16	10	9	2	0	65	19	125
2017	CR	36	32	11	11	6	2	1	71	18	225
2017	CR-04	33	35	12	8	7	2	2	72	16	167
2017	CR-05	44	23	8	19	4	2	0	69	23	52
2014	CR	36	34	17	8	2	2	1	72	10	190
2014	CR-04	37	34	17	7	3	1	1	73	10	146
2014	CR-05	32	32	19	14	0	3	0	67	14	37
2011	CR	32	34	12	8	6	6	1	71	15	421
2011	CR-03	34	38	3	7	3	14	0	84	12	29
2011	CR-04	28	34	15	9	7	6	1	67	17	301
2011	CR-05	43	33	7	6	5	4	2	81	11	84
2008	CR	34	34	12	9	5	4	2	72	15	768
2008	CR-03	20	44	9	9	7	4	7	71	18	55
2008	CR-04	33	33	13	9	5	5	2	71	15	463
2008	CR-05	37	34	10	10	3	4	1	75	14	239

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	40	34	17	5	4	1	0	74	9	243
2019	CR-04	35	36	18	6	5	0	0	71	10	173
2018	CR	31	35	21	8	2	1	1	68	11	161
2018	CR-04	27	35	25	8	2	2	1	64	11	124

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	29	24	16	12	12	7	1	58	26	245
2019	CR-04	25	28	15	10	15	7	0	56	27	175
2018	CR	19	19	20	13	16	13	1	44	33	160
2018	CR-04	15	18	23	11	20	13	1	38	36	123
2017	CR	18	25	18	15	16	7	1	47	33	225
2017	CR-04	16	26	20	13	14	10	1	48	30	167
2017	CR-05	19	21	13	25	21	0	0	40	46	52
2014	CR	16	24	20	17	13	7	3	44	33	190
2014	CR-04	13	27	23	15	13	6	3	44	31	146
2014	CR-05	24	17	16	21	14	8	0	44	38	37
2011	CR	16	23	21	14	14	9	2	45	31	428
2011	CR-03	17	30	20	3	10	13	7	58	17	30
2011	CR-04	13	23	23	15	14	9	2	41	33	306
2011	CR-05	26	20	18	14	14	7	1	50	31	85

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	32	32	12	13	8	3	0	66	22	244
2019	CR-04	29	32	13	11	10	5	0	64	23	174
2018	CR	22	20	23	16	15	3	0	44	32	162
2018	CR-04	18	21	26	15	17	3	0	40	33	125
2017	CR	26	24	19	13	12	6	0	54	26	225
2017	CR-04	24	25	17	11	14	7	1	53	28	167
2017	CR-05	31	21	21	19	4	4	0	54	24	52
2014	CR	14	22	21	20	13	10	0	40	37	190
2014	CR-04	13	25	21	18	14	10	0	42	35	146
2014	CR-05	16	17	19	26	11	11	0	36	42	37
2011	CR	21	30	17	15	13	4	1	53	29	430
2011	CR-03	19	26	13	13	10	16	3	56	28	31
2011	CR-04	18	29	19	15	14	4	1	50	30	307
2011	CR-05	29	33	13	15	9	0	0	62	25	85
2008	CR	21	33	16	16	11	3	1	56	27	767
2008	CR-03	15	29	22	16	9	7	2	48	28	55
2008	CR-04	22	32	17	15	10	3	0	57	26	461
2008	CR-05	20	35	14	15	13	1	1	56	29	240

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	29	26	12	15	13	3	1	58	30	245
2019	CR-04	22	29	13	15	15	5	2	54	32	175
2018	CR	13	27	16	16	23	3	3	42	41	161
2018	CR-04	12	24	17	14	26	3	4	39	43	125
2017	CR	19	20	17	19	20	4	2	42	41	224
2017	CR-04	16	20	19	16	22	4	2	39	41	166
2017	CR-05	27	19	12	27	12	2	2	48	40	52
2014	CR	8	19	18	17	32	5	1	29	52	190
2014	CR-04	7	20	19	16	32	6	1	29	51	146
2014	CR-05	11	19	16	27	24	3	0	31	53	37
2011	CR	13	23	19	15	25	2	3	38	42	429
2011	CR-03	13	39	10	6	19	6	6	59	30	31
2011	CR-04	12	19	21	18	26	2	3	32	46	306
2011	CR-05	18	32	13	12	22	1	2	51	35	85
2008	CR	16	28	15	18	19	3	2	46	39	768
2008	CR-03	13	31	16	15	16	5	4	48	34	55
2008	CR-04	17	29	15	18	16	3	2	49	35	462
2008	CR-05	13	25	13	20	24	3	2	40	46	240

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	57	19	9	5	2	1	6	82	8	242
2019	CR-04	57	18	9	6	3	2	5	81	10	174

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	57	9	9	2	3	3	16	83	6	244
2019	CR-04	57	10	7	2	3	3	18	83	7	175

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	45	24	12	5	6	2	5	75	12	241
2019	CR-04	42	24	13	6	8	2	6	71	15	171

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	45	22	12	7	6	2	6	73	14	243
2019	CR-04	42	21	13	7	8	2	7	69	17	173

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	42	18	13	9	9	4	5	66	19	245
2019	CR-04	39	18	12	10	12	3	6	63	24	175

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	52	18	11	4	4	3	7	78	9	244
2019	CR-04	49	19	12	3	5	4	7	77	9	174

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	72	7	4	2	4	5	6	90	6	243
2019	CR-04	70	8	5	2	5	5	6	87	8	173

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	74	5	4	2	4	3	8	89	7	243
2019	CR-04	71	5	5	2	6	3	7	86	8	174

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	24	36	19	12	7	2	1	62	19	243
2019	CR-04	25	35	20	10	8	2	0	61	18	174
2018	CR	11	33	27	10	12	6	0	47	24	162
2018	CR-04	9	32	27	13	13	6	0	44	27	125
2017	CR	19	30	22	16	6	6	1	53	24	225
2017	CR-04	17	30	22	16	7	7	1	51	25	167
2017	CR-05	19	35	21	17	2	4	2	57	20	52

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	49	32	7	6	4	1	0	82	10	241
2019	CR-04	46	35	9	4	5	1	1	82	9	172
2018	CR	42	38	12	2	4	1	0	81	6	161
2018	CR-04	40	40	12	2	5	2	0	81	7	124
2017	CR	42	37	9	7	3	2	0	80	10	224
2017	CR-04	40	37	10	8	2	2	0	79	10	167
2017	CR-05	47	37	8	4	4	0	0	84	8	51
2014	CR	39	34	17	6	1	3	0	75	8	190
2014	CR-04	35	36	19	6	1	3	0	73	8	146
2014	CR-05	48	35	8	3	0	6	0	88	3	37
2011	CR	29	36	21	6	4	5	0	68	11	427
2011	CR-03	26	39	16	6	10	3	0	67	17	31
2011	CR-04	25	36	23	6	4	6	0	65	10	304
2011	CR-05	38	36	15	6	4	1	0	75	10	85

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	56	26	7	4	4	3	0	85	8	243
2019	CR-04	56	28	8	3	4	2	0	85	7	174
2018	CR	46	33	12	2	2	3	1	82	5	161
2018	CR-04	43	34	14	2	3	3	2	81	5	125
2017	CR	38	33	15	6	4	4	0	74	10	224
2017	CR-04	35	35	16	6	4	4	1	73	10	166
2017	CR-05	44	31	15	6	2	2	0	76	8	52
2014	CR	38	28	19	4	3	7	1	72	7	190
2014	CR-04	36	29	23	5	2	6	0	69	7	146
2014	CR-05	44	30	8	0	3	14	3	88	3	37

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	56	27	9	5	2	0	84	7	244
2019	CR-04	53	28	11	5	3	1	82	8	174
2018	CR	49	34	11	2	3	0	83	6	162
2018	CR-04	46	35	13	2	3	0	82	6	125
2017	CR	48	34	10	5	3	0	82	9	224
2017	CR-04	44	36	10	7	3	0	80	10	166
2017	CR-05	58	29	8	2	4	0	87	6	52
2014	CR	42	39	10	7	2	1	82	8	189
2014	CR-04	40	39	11	6	2	1	80	9	146
2014	CR-05	46	40	6	8	0	0	86	8	37
2011	CR	37	36	13	8	5	1	73	13	426
2011	CR-03	32	55	0	3	10	0	87	13	31
2011	CR-04	34	35	16	9	5	1	70	14	303
2011	CR-05	44	36	8	9	2	0	80	12	85
2008	CR	41	36	12	8	3	1	77	11	765
2008	CR-03	54	22	15	7	0	2	77	8	54
2008	CR-04	39	39	12	7	3	1	79	9	461
2008	CR-05	40	34	12	10	4	0	74	14	239

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	28	10	6	5	1	0	79	11	242
2019	CR-04	49	28	9	7	6	1	0	77	13	174
2018	CR	38	28	15	9	10	0	0	67	19	162
2018	CR-04	33	30	18	8	12	0	0	62	20	125
2017	CR	42	28	14	8	8	0	0	70	16	223
2017	CR-04	38	25	18	10	8	1	0	64	18	166
2017	CR-05	51	37	4	4	4	0	0	88	8	51
2014	CR	22	34	23	13	7	1	0	57	20	190
2014	CR-04	19	34	25	14	6	1	0	54	20	146
2014	CR-05	30	35	14	11	11	0	0	64	22	37
2011	CR	30	32	19	11	6	1	0	63	18	427
2011	CR-03	19	48	10	13	6	3	0	70	20	31
2011	CR-04	27	32	21	12	7	1	1	60	19	305
2011	CR-05	40	29	15	10	6	0	0	69	15	84

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	49	30	10	8	3	0	0	79	11	244
2019	CR-04	46	30	10	9	5	1	0	76	14	174
2018	CR	37	32	15	11	4	0	1	69	16	160
2018	CR-04	31	33	19	11	6	0	1	65	16	123
2017	CR	37	35	13	11	4	0	0	72	15	225
2017	CR-04	35	32	16	13	5	0	0	67	17	167
2017	CR-05	40	46	6	4	4	0	0	87	8	52
2014	CR	26	35	19	12	8	0	0	61	20	190
2014	CR-04	23	37	20	12	8	0	0	60	21	146
2014	CR-05	33	31	14	14	8	0	0	64	22	37
2011	CR	29	36	17	13	4	1	0	65	18	426
2011	CR-03	19	52	10	16	3	0	0	71	19	31
2011	CR-04	26	35	19	14	5	1	0	61	19	304
2011	CR-05	39	37	11	8	5	0	0	76	13	84
2008	CR	39	35	11	9	4	1	0	75	14	768
2008	CR-03	44	35	7	11	2	0	0	80	13	54
2008	CR-04	40	36	11	9	4	1	0	76	13	463
2008	CR-05	37	33	14	11	4	1	0	71	15	240

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	42	23	18	11	5	1	0	66	16	244
2019	CR-04	40	24	17	11	6	1	0	65	18	174
2018	CR	34	21	20	10	9	5	1	58	20	162
2018	CR-04	30	21	22	9	12	6	1	55	22	125
2017	CR	35	25	17	11	6	5	0	64	18	225
2017	CR-04	35	23	16	12	7	6	1	63	21	167
2017	CR-05	35	31	23	8	2	2	0	67	10	52
2014	CR	30	22	17	16	11	3	1	54	28	190
2014	CR-04	29	23	18	15	10	3	1	54	26	146
2014	CR-05	32	19	16	19	11	3	0	52	31	37
2011	CR	31	24	16	14	10	4	1	58	26	427
2011	CR-03	27	30	13	3	17	10	0	63	22	30
2011	CR-04	27	23	17	18	10	5	0	53	29	305
2011	CR-05	42	25	11	7	12	0	4	70	20	85
2008	CR	33	25	17	12	8	4	0	61	21	768
2008	CR-03	30	26	15	19	6	4	2	59	25	54
2008	CR-04	35	25	19	11	7	3	0	61	19	463
2008	CR-05	32	26	15	14	10	4	0	60	25	240

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	CR	22	33	45	244
2019	CR-04	23	35	42	174
2018	CR	22	41	37	162
2018	CR-04	22	40	38	125
2017	CR	17	41	41	225
2017	CR-04	19	40	41	167
2017	CR-05	12	42	46	52
2014	CR	19	42	38	190
2014	CR-04	22	40	38	146
2014	CR-05	10	51	39	37
2011	CR	23	38	39	426
2011	CR-03	23	50	27	30
2011	CR-04	23	33	44	305
2011	CR-05	21	50	29	84

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	CR	13	37	28	6	6	11	54
2019	CR-04	13	33	30	8	8	10	40
2018	CR	14	40	29	0	11	6	35
2017	CR	23	15	39	3	18	3	39
2017	CR-04	22	19	41	0	16	3	32
2014	CR	22	32	33	8	9999	5	37
2014	CR-04	19	31	35	9	9999	6	32
2011	CR	31	10	47	1	9999	10	97
2011	CR-04	25	10	54	1	9999	10	69
2011	CR-05	56	17	22	0	9999	6	18

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	30	46	10	10	2	1	0	77	13	243
2019	CR-04	27	46	12	12	3	1	1	74	15	173

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	52	26	10	3	2	7	0	84	5	243
2019	CR-04	45	27	14	3	2	9	0	78	6	173

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	14	86	244
2019	CR-04	14	86	174
2018	CR	18	83	160
2018	CR-04	17	83	123

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	56	44	34
2018	CR	71	29	28

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	65	35	34
2018	CR	29	71	28

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	34

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	34
2018	CR	0	100	28

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	34

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	35	65	34
2018	CR	36	64	28

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	41	59	34
2018	CR	25	75	28

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	47	53	34
2018	CR	43	57	28

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	59	41	34
2018	CR	43	57	28

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	29	71	34
2018	CR	32	68	28

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	62	38	34
2018	CR	43	57	28

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	35	65	34
2018	CR	25	75	28

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	47	53	34
2018	CR	29	71	28

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	21	79	34

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	15	85	34
2018	CR	25	75	28

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	42	58	33
2018	CR	44	56	27

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	24	76	33
2018	CR	26	74	27

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	33

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	27	73	33

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	18	82	33

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	33	67	33
2018	CR	44	56	27

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	14	86	242
2019	CR-04	15	85	174

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	27	13	18	6	5	24	7	58	16	243
2019	CR-04	25	14	19	4	6	24	7	57	15	175
2018	CR	16	18	28	8	7	20	4	44	20	161
2018	CR-04	15	17	28	6	8	23	3	42	20	124
2017	CR	16	13	22	7	12	23	8	41	27	225
2017	CR-04	14	12	25	7	11	22	9	39	26	167
2017	CR-05	17	13	17	8	12	29	4	46	29	52
2014	CR	12	17	24	9	4	28	6	44	21	190
2014	CR-04	10	19	25	9	3	27	6	45	18	146
2014	CR-05	14	10	19	14	8	32	3	37	34	37

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	46	24	13	5	3	9	0	77	9	244
2019	CR-04	43	25	15	5	3	9	0	75	9	174
2018	CR	29	30	20	8	6	6	1	63	15	161
2018	CR-04	26	30	21	9	6	6	2	61	17	124
2017	CR	28	28	18	7	9	9	2	62	18	225
2017	CR-04	26	26	20	7	10	8	2	58	19	167
2017	CR-05	31	33	12	6	8	12	0	72	15	52
2014	CR	25	27	19	9	4	14	2	62	16	188
2014	CR-04	22	31	19	8	4	14	2	62	15	145
2014	CR-05	28	19	13	17	3	17	3	58	25	36
2011	CR	33	36	16	7	3	5	0	73	10	428
2011	CR-03	32	39	10	3	6	6	3	79	11	31
2011	CR-04	30	39	19	6	1	6	0	73	8	306
2011	CR-05	40	29	11	11	6	4	0	72	17	84

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	5	95	244
2019	CR-04	6	94	175
2018	CR	8	92	162
2018	CR-04	9	91	125

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	13

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	13
2018	CR	0	100	13

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	13

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	12

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	12

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	12

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	12
2018	CR	0	100	13

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	12
2018	CR	0	100	13

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	42	58	12

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	12
2018	CR	0	100	13

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	58	42	12
2018	CR	62	38	13

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	12

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	12

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	50	50	12

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	8	92	243
2019	CR-04	9	91	174

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	31	13	17	4	4	24	8	64	11	242
2019	CR-04	30	14	18	3	5	23	8	63	11	172
2018	CR	19	17	29	2	3	27	4	50	8	162
2018	CR-04	16	18	29	2	4	28	3	49	9	125
2017	CR	18	15	22	3	4	29	8	53	11	225
2017	CR-04	16	17	22	3	5	28	9	53	12	167
2017	CR-05	21	8	23	4	2	36	6	50	10	52
2014	CR	14	15	24	4	3	33	7	48	11	190
2014	CR-04	14	16	24	5	3	32	6	49	13	146
2014	CR-05	11	13	25	0	3	35	14	47	5	37

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	24	11	3	2	8	1	82	6	243
2019	CR-04	48	25	12	2	3	8	2	80	6	174
2018	CR	31	31	21	5	2	8	1	69	8	162
2018	CR-04	26	33	21	6	3	10	2	67	10	125
2017	CR	30	27	19	4	3	15	2	69	8	225
2017	CR-04	29	28	19	4	4	15	2	68	9	167
2017	CR-05	31	25	21	2	2	17	2	69	5	52
2014	CR	28	22	21	6	2	16	4	64	9	190
2014	CR-04	25	24	21	7	2	16	4	62	11	146
2014	CR-05	32	21	19	3	0	19	6	71	4	37
2011	CR	37	34	14	5	1	8	0	78	7	426
2011	CR-03	39	29	10	3	6	13	0	78	11	31
2011	CR-04	32	38	15	5	1	9	0	77	7	303
2011	CR-05	48	26	13	5	1	7	0	80	6	85

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	27	24	23	10	14	0	2	53	24	245
2019	CR-04	27	26	20	10	15	1	2	54	25	175
2018	CR	19	20	23	13	24	0	1	40	37	161
2018	CR-04	19	20	27	10	24	0	0	39	35	124
2017	CR	19	18	23	19	20	0	1	37	39	224
2017	CR-04	18	18	23	19	21	1	1	36	41	166
2017	CR-05	19	21	23	17	19	0	0	40	37	52

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	32	28	23	7	7	1	1	62	14	244
2019	CR-04	33	28	22	6	9	1	1	63	15	174
2018	CR	21	37	18	14	11	0	0	58	24	160
2018	CR-04	20	33	19	14	14	0	0	54	28	123
2017	CR	29	25	24	12	9	0	1	55	21	224
2017	CR-04	31	22	22	13	11	0	1	54	24	166
2017	CR-05	19	37	33	8	4	0	0	56	12	52

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	49	23	17	6	2	1	2	74	8	245
2019	CR-04	51	22	15	6	2	2	2	76	8	175
2018	CR	34	30	18	8	4	1	6	69	12	158
2018	CR-04	33	29	19	7	5	1	6	66	13	121
2017	CR	41	23	15	9	6	0	7	68	15	223
2017	CR-04	40	24	15	8	6	0	7	69	15	166
2017	CR-05	40	23	17	10	6	0	4	66	16	52

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	34	26	16	10	9	2	2	63	20	244
2019	CR-04	34	26	13	11	11	2	2	63	23	174
2018	CR	28	26	19	14	13	0	0	54	28	160
2018	CR-04	27	22	20	15	16	0	0	49	32	123
2017	CR	25	25	19	16	11	0	3	52	29	225
2017	CR-04	23	22	19	19	14	0	4	47	34	167
2017	CR-05	29	37	19	10	4	2	0	67	14	52

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	71	13	6	2	0	1	8	92	2	245
2019	CR-04	74	10	4	2	0	1	9	94	2	175
2018	CR	65	14	6	0	1	1	13	91	1	158
2018	CR-04	65	12	4	0	2	1	16	93	2	122
2017	CR	62	11	5	3	1	1	17	89	5	224
2017	CR-04	61	10	5	4	1	1	17	87	6	166
2017	CR-05	64	17	4	0	2	0	13	93	2	52

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	49	27	13	6	5	0	0	76	11	245
2019	CR-04	49	26	11	7	6	0	1	75	14	175
2018	CR	42	21	21	7	6	1	2	65	13	161
2018	CR-04	42	19	23	7	6	1	2	63	14	124
2017	CR	41	28	18	8	5	0	0	69	13	222
2017	CR-04	38	30	16	10	4	0	0	69	15	164
2017	CR-05	46	23	21	2	6	0	2	71	8	52

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	39	35	11	7	5	0	2	76	13	244
2019	CR-04	39	33	13	7	6	1	1	73	14	174
2018	CR	28	36	20	5	8	2	1	66	14	159
2018	CR-04	27	35	21	3	11	2	1	64	14	122
2017	CR	32	31	22	9	3	0	2	65	12	223
2017	CR-04	29	29	25	10	4	1	2	59	14	165
2017	CR-05	42	37	13	6	0	0	2	81	6	52

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	33	32	19	9	5	1	2	66	14	244
2019	CR-04	30	32	20	9	6	1	2	64	15	174
2018	CR	26	33	22	10	6	1	2	61	16	159
2018	CR-04	24	34	20	11	7	1	2	59	19	122
2017	CR	29	30	23	11	3	2	1	61	14	222
2017	CR-04	27	30	25	10	4	2	1	60	14	165
2017	CR-05	33	33	19	12	2	0	0	67	14	51

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	35	34	16	9	6	0	1	69	15	245
2019	CR-04	33	34	16	7	8	1	1	68	16	175
2018	CR	32	29	24	8	6	1	1	62	14	160
2018	CR-04	28	32	22	9	7	1	1	61	17	123
2017	CR	32	30	21	10	4	2	2	64	14	223
2017	CR-04	30	31	21	10	5	2	2	64	15	165
2017	CR-05	37	29	19	11	2	0	2	67	14	52

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	45	26	11	9	7	0	1	73	16	245
2019	CR-04	45	26	12	8	9	1	1	71	17	175

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	34	30	18	9	6	1	1	66	16	243
2019	CR-04	34	32	17	8	7	1	1	67	16	174
2018	CR	34	24	24	8	9	0	1	59	16	160
2018	CR-04	33	21	25	9	11	0	1	55	20	123
2017	CR	33	35	16	8	5	1	1	70	13	222
2017	CR-04	35	33	15	8	6	1	2	70	14	165
2017	CR-05	26	43	19	10	2	0	0	69	12	51

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	61	14	9	6	5	0	3	78	12	244
2019	CR-04	58	16	10	7	6	1	3	77	13	174
2018	CR	52	20	15	4	6	0	2	74	11	159
2018	CR-04	49	21	16	3	8	0	2	72	12	122
2017	CR	55	21	13	4	4	0	2	78	9	224
2017	CR-04	51	22	16	5	5	0	2	74	10	166
2017	CR-05	67	19	4	4	4	0	2	88	8	52

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	69	13	7	2	4	5	87	6	245
2019	CR-04	67	15	7	2	4	5	86	7	175
2018	CR	68	12	6	4	4	6	85	9	158
2018	CR-04	70	9	6	4	5	6	84	10	121

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	71	13	6	2	5	0	4	86	8	245
2019	CR-04	69	14	5	2	6	0	3	86	9	175
2018	CR	66	14	11	3	3	1	2	82	6	159
2018	CR-04	65	13	13	2	3	1	2	81	6	122
2017	CR	67	12	10	4	4	0	4	81	9	225
2017	CR-04	67	10	10	5	4	0	4	81	9	167
2017	CR-05	63	17	12	4	2	0	2	82	6	52

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	60	22	12	1	4	1	83	5	245
2019	CR-04	58	22	13	1	4	1	82	5	175
2018	CR	55	21	15	3	5	1	76	8	162
2018	CR-04	53	21	18	2	6	1	74	8	125
2017	CR	49	31	10	4	4	2	82	7	225
2017	CR-04	50	30	10	4	4	3	82	8	167
2017	CR-05	50	33	13	2	2	0	83	4	52

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	66	18	6	3	7	0	0	84	10	243
2019	CR-04	62	20	7	2	8	0	1	83	10	173
2018	CR	60	22	7	4	7	0	0	82	10	162
2018	CR-04	57	23	9	4	7	0	0	80	11	125
2017	CR	65	16	8	6	4	0	1	82	10	225
2017	CR-04	63	18	7	5	5	1	1	82	10	167
2017	CR-05	71	10	10	8	2	0	0	81	10	52

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	69	4	2	0	1	24	97	0	242
2019	CR-04	69	5	3	0	1	23	96	0	172
2018	CR	54	6	1	0	0	40	99	0	162
2018	CR-04	54	6	1	0	0	40	99	0	125
2017	CR	57	4	4	2	0	33	91	3	224
2017	CR-04	57	4	4	2	1	33	91	4	166
2017	CR-05	54	6	4	2	0	35	91	3	52

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	71	14	8	1	1	0	4	89	3	245
2019	CR-04	69	15	9	1	2	1	4	88	3	175
2018	CR	69	16	9	1	2	0	4	88	3	161
2018	CR-04	66	16	9	1	2	0	6	87	3	124
2017	CR	67	17	8	1	1	1	5	89	2	223
2017	CR-04	65	17	8	1	1	1	7	89	2	166
2017	CR-05	72	16	6	4	0	0	2	90	4	51

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	55	17	9	5	11	1	2	74	17	245
2019	CR-04	55	15	10	5	10	1	3	73	16	175
2018	CR	60	13	9	6	8	0	4	76	14	162
2018	CR-04	61	14	8	6	6	0	5	79	13	125
2017	CR	49	17	11	9	9	1	4	68	20	224
2017	CR-04	49	17	10	8	10	1	4	70	20	166
2017	CR-05	46	13	17	10	8	4	2	63	18	52

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	52	27	11	5	2	2	80	8	244
2019	CR-04	51	26	12	5	3	2	79	8	174
2018	CR	46	31	12	5	4	2	79	9	162
2018	CR-04	46	30	10	6	5	2	79	11	125
2017	CR	49	30	9	6	3	3	81	9	225
2017	CR-04	48	29	11	6	3	3	80	9	167
2017	CR-05	50	33	6	8	2	2	84	10	52

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	24	40	21	11	3	0	0	64	14	245
2019	CR-04	22	41	21	11	5	1	0	64	16	175
2018	CR	15	35	32	14	3	1	0	51	17	161
2018	CR-04	17	36	26	17	4	0	0	53	21	125
2017	CR	18	32	32	11	6	0	0	50	17	224
2017	CR-04	18	29	33	13	7	1	0	48	19	167
2017	CR-05	18	39	33	4	4	0	2	58	8	51

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	7	16	34	27	16	0	43	23	245
2019	CR-04	9	18	35	23	15	0	39	26	175
2018	CR	11	23	33	24	10	0	34	33	159
2018	CR-04	12	23	33	22	10	0	31	35	124
2017	CR	9	20	37	21	12	1	33	29	223
2017	CR-04	11	19	37	19	13	1	32	31	166
2017	CR-05	4	21	40	27	8	0	34	25	52

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	57	28	8	5	1	1	0	85	6	242
2019	CR-04	55	29	9	5	1	1	0	85	6	175
2018	CR	48	36	8	6	1	2	0	85	7	162
2018	CR-04	44	36	10	7	1	2	0	82	8	125
2017	CR	44	33	14	5	4	0	0	77	9	224
2017	CR-04	43	28	19	5	4	1	1	72	9	166
2017	CR-05	48	44	0	4	4	0	0	92	8	52

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	40	33	10	9	8	0	73	17	245
2019	CR-04	35	35	13	6	10	1	71	17	175
2018	CR	30	36	15	8	11	1	66	19	162
2018	CR-04	26	35	17	9	12	1	62	21	125
2017	CR	26	37	11	13	10	2	65	24	225
2017	CR-04	24	36	11	13	12	3	63	26	167
2017	CR-05	31	36	13	13	6	0	67	19	52

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	22	78	245
2019	CR-04	24	76	175
2017	CR	27	73	225
2017	CR-04	27	73	167
2017	CR-05	25	75	52
2014	CR	14	86	190
2014	CR-04	16	84	146

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	83	17	54
2019	CR-04	79	21	42
2017	CR	81	19	59
2017	CR-04	83	17	46
2017	CR-05	75	25	12
2014	CR	78	22	27
2014	CR-04	74	26	23

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	40	29	13	16	2	0	69	18	45
2019	CR-04	39	24	18	18	0	0	64	18	33
2017	CR	32	40	9	13	4	2	74	17	47
2017	CR-04	27	43	11	14	5	0	70	19	37
2014	CR	43	24	5	14	14	0	67	29	21
2014	CR-04	41	29	6	6	18	0	71	24	17

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	26	32	23	7	10	2	0	26	74	245
2019	CR-04	25	31	23	7	10	2	1	26	74	175
2018	CR	33	19	24	9	14	2	0	33	67	162
2018	CR-04	30	20	23	11	14	2	0	30	70	125
2017	CR	25	20	22	14	16	3	0	26	74	225
2017	CR-04	26	20	20	13	18	4	1	27	73	167
2017	CR-05	27	15	31	17	10	0	0	27	73	52

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	61	39	174
2019	CR-04	57	43	124

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	48	52	175
2019	CR-04	47	53	126
2018	CR	30	70	104
2018	CR-04	30	70	84

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	19	20	23	17	14	2	5	41	34	174
2019	CR-04	18	18	24	17	15	2	5	39	35	126
2018	CR	11	19	18	21	28	1	2	31	50	106
2018	CR-04	9	18	19	21	31	1	1	28	53	85
2017	CR	13	22	19	16	25	3	3	37	43	160
2017	CR-04	10	20	20	15	29	3	3	32	47	117
2017	CR-05	13	32	13	18	16	3	5	49	37	38

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	14	18	19	18	22	2	6	35	44	173
2019	CR-04	13	19	21	19	21	2	6	34	43	124
2019	CR-05	17	20	11	17	24	4	7	41	46	46
2018	CR	6	9	10	19	49	1	6	16	73	106
2018	CR-04	5	8	11	20	48	1	7	14	74	85
2017	CR	6	9	9	19	52	3	2	16	74	160
2017	CR-04	4	9	11	18	55	2	2	13	75	117
2017	CR-05	5	13	3	21	50	5	3	20	77	38

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	19	9	6	8	0	8	75	15	242
2019	CR-04	53	18	8	6	7	1	9	78	14	173
2018	CR	36	19	17	7	12	2	6	61	21	162
2018	CR-04	35	20	16	7	13	3	6	61	22	125

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CR

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?