2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	39	3	18	7	71	25	680
2019	Provides services to public - French only	26	63	9	2	0	89	2	50
2019	Provides services to public - Both English and French	38	42	5	13	2	80	15	350
2017	Provides services to public - English only	29	49	4	14	4	78	19	651
2017	Provides services to public - French only	25	49	8	14	4	74	18	49
2017	Provides services to public - Both English and French	28	51	5	11	4	79	15	325
2014	Provides services to public - English only	28	40	5	17	10	69	27	478
2014	Provides services to public - French only	11	59	15	7	8	70	15	23
2014	Provides services to public - Both English and French	36	38	5	16	4	75	20	303
2011	Provides services to public - English only	25	48	3	16	7	73	23	681
2011	Provides services to public - French only	48	27	6	12	6	76	18	33
2011	Provides services to public - Both English and French	41	43	5	9	2	84	11	846
2008	Provides services to public - English only	32	48	3	12	5	80	17	893
2008	Provides services to public - French only	33	52	12	3	0	85	3	37
2008	Provides services to public - Both English and French	45	43	4	6	1	89	7	947

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	85	10	3	1	1	0	2	96	1	682
2019	Provides services to public - French only	32	44	9	13	2	0	0	76	15	51
2019	Provides services to public - Both English and French	58	22	8	8	2	0	1	81	11	350
2017	Provides services to public - English only	85	9	2	1	1	0	2	96	2	651
2017	Provides services to public - French only	39	48	4	8	2	0	0	86	10	49
2017	Provides services to public - Both English and French	49	25	8	12	5	0	0	75	18	324
2014	Provides services to public - English only	80	15	1	1	1	0	2	97	2	478
2014	Provides services to public - French only	43	46	7	0	4	0	0	89	4	23
2014	Provides services to public - Both English and French	47	25	9	12	6	0	0	73	18	302
2011	Provides services to public - English only	83	10	3	1	0	0	2	95	1	679
2011	Provides services to public - French only	43	30	6	0	3	3	15	89	4	33
2011	Provides services to public - Both English and French	56	21	4	8	4	0	7	83	13	841
2008	Provides services to public - English only	87	9	1	2	0	0	1	97	2	891
2008	Provides services to public - French only	38	33	2	8	5	5	9	82	15	37
2008	Provides services to public - Both English and French	56	20	4	9	3	0	8	83	13	945

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	32	6	13	8	0	73	21	686
2019	Provides services to public - French only	19	53	9	9	9	0	73	18	51
2019	Provides services to public - Both English and French	43	30	7	15	5	0	73	20	349
2017	Provides services to public - English only	36	31	6	15	12	0	67	27	649
2017	Provides services to public - French only	22	32	8	23	14	0	55	37	49
2017	Provides services to public - Both English and French	34	36	6	15	9	0	70	24	325
2014	Provides services to public - English only	37	31	5	13	13	0	69	26	477
2014	Provides services to public - French only	7	59	18	8	7	0	66	16	23
2014	Provides services to public - Both English and French	42	32	8	14	4	0	74	18	303
2011	Provides services to public - English only	38	36	5	13	8	0	74	21	680
2011	Provides services to public - French only	21	61	6	9	3	0	82	12	33
2011	Provides services to public - Both English and French	39	38	10	8	5	1	77	13	838

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	32	9	23	17	51	40	682
2019	Provides services to public - French only	2	35	22	27	15	37	42	51
2019	Provides services to public - Both English and French	21	41	12	15	11	62	26	348
2017	Provides services to public - English only	17	39	9	23	11	56	35	649
2017	Provides services to public - French only	18	47	16	12	8	64	20	49
2017	Provides services to public - Both English and French	18	41	13	20	9	59	28	324
2014	Provides services to public - English only	17	34	6	24	17	52	42	479
2014	Provides services to public - French only	0	52	37	7	4	52	11	23
2014	Provides services to public - Both English and French	19	37	13	15	16	56	31	303
2011	Provides services to public - English only	15	40	11	22	12	55	34	682
2011	Provides services to public - French only	33	27	15	18	6	61	24	33
2011	Provides services to public - Both English and French	32	37	14	12	5	69	17	844
2008	Provides services to public - English only	18	46	11	17	7	65	24	890
2008	Provides services to public - French only	20	46	16	16	2	67	18	37
2008	Provides services to public - Both English and French	31	43	13	9	5	74	14	947

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	35	8	11	7	0	73	19	682
2019	Provides services to public - French only	20	56	11	5	8	0	76	13	50
2019	Provides services to public - Both English and French	41	39	9	7	4	0	81	11	347
2017	Provides services to public - English only	38	34	8	15	6	0	71	21	648
2017	Provides services to public - French only	31	39	8	20	2	0	70	21	49
2017	Provides services to public - Both English and French	38	39	7	13	4	0	77	16	324
2014	Provides services to public - English only	35	33	7	15	8	1	69	23	479
2014	Provides services to public - French only	29	48	12	11	0	0	77	11	23
2014	Provides services to public - Both English and French	39	36	7	11	5	0	76	17	303

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	31	8	12	6	0	0	74	18	682
2019	Provides services to public - French only	45	33	16	6	0	0	0	78	6	51
2019	Provides services to public - Both English and French	46	30	9	9	5	0	1	77	14	348
2017	Provides services to public - English only	36	34	6	11	12	0	0	70	24	651
2017	Provides services to public - French only	26	50	4	8	12	0	0	76	20	49
2017	Provides services to public - Both English and French	39	31	10	11	9	1	0	70	20	324
2014	Provides services to public - English only	28	32	9	15	15	1	0	60	30	479
2014	Provides services to public - French only	27	45	15	14	0	0	0	71	14	23
2014	Provides services to public - Both English and French	33	32	14	11	9	0	1	65	20	303
2011	Provides services to public - English only	32	36	9	11	11	1	0	69	22	680
2011	Provides services to public - French only	28	42	18	3	3	0	6	74	7	33
2011	Provides services to public - Both English and French	32	35	17	8	6	1	1	68	15	845

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	32	10	9	6	0	75	14	685
2019	Provides services to public - French only	22	54	15	4	5	0	76	9	51
2019	Provides services to public - Both English and French	43	36	11	6	3	0	80	10	350
2017	Provides services to public - English only	39	41	8	8	4	0	80	12	649
2017	Provides services to public - French only	29	46	12	8	5	0	76	12	49
2017	Provides services to public - Both English and French	36	43	10	5	6	0	79	11	325
2014	Provides services to public - English only	33	42	9	9	8	0	74	16	479
2014	Provides services to public - French only	18	64	7	11	0	0	82	11	23
2014	Provides services to public - Both English and French	38	39	9	8	6	1	77	13	303
2011	Provides services to public - English only	36	37	9	11	6	0	74	17	680
2011	Provides services to public - French only	47	37	10	6	0	0	84	6	32
2011	Provides services to public - Both English and French	45	36	10	6	2	0	82	8	841
2008	Provides services to public - English only	47	39	5	6	3	0	86	9	878
2008	Provides services to public - French only	32	41	14	5	5	3	75	10	37
2008	Provides services to public - Both English and French	44	40	9	5	2	0	84	7	946

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	34	14	17	10	0	59	27	684
2019	Provides services to public - French only	29	30	23	18	0	0	59	18	51
2019	Provides services to public - Both English and French	26	39	15	12	7	0	65	19	349
2017	Provides services to public - English only	19	31	17	16	17	0	51	32	651
2017	Provides services to public - French only	18	36	24	12	10	0	54	22	49
2017	Provides services to public - Both English and French	24	32	18	13	12	1	56	26	323
2014	Provides services to public - English only	14	33	16	18	20	0	47	37	479
2014	Provides services to public - French only	34	41	15	7	4	0	75	11	23
2014	Provides services to public - Both English and French	18	31	24	17	11	0	49	27	303
2011	Provides services to public - English only	14	33	15	21	16	0	47	38	680
2011	Provides services to public - French only	24	36	24	6	9	0	60	15	33
2011	Provides services to public - Both English and French	21	35	19	13	10	1	57	23	846

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	38	10	15	6	69	21	680
2019	Provides services to public - French only	19	54	18	9	0	73	9	51
2019	Provides services to public - Both English and French	30	43	10	13	4	73	17	347
2017	Provides services to public - English only	30	39	12	11	7	70	18	650
2017	Provides services to public - French only	21	49	15	14	2	70	16	49
2017	Provides services to public - Both English and French	28	44	12	10	6	72	16	324

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	36	8	5	4	0	0	83	9	684
2019	Provides services to public - French only	25	44	25	4	2	0	0	69	5	51
2019	Provides services to public - Both English and French	42	38	11	6	3	0	0	81	9	349
2017	Provides services to public - English only	45	37	9	5	4	0	0	83	9	650
2017	Provides services to public - French only	34	47	8	6	5	0	0	81	11	49
2017	Provides services to public - Both English and French	41	42	10	4	3	0	0	82	7	325
2014	Provides services to public - English only	35	37	11	9	7	1	0	73	16	479
2014	Provides services to public - French only	19	66	11	4	0	0	0	85	4	22
2014	Provides services to public - Both English and French	36	39	14	7	4	0	0	75	11	303
2011	Provides services to public - English only	34	41	10	9	6	1	0	75	15	681
2011	Provides services to public - French only	41	43	9	3	3	0	0	84	6	32
2011	Provides services to public - Both English and French	36	41	13	6	2	1	1	79	8	845
2008	Provides services to public - English only	55	33	6	4	2	0	0	88	6	889
2008	Provides services to public - French only	32	51	10	2	2	3	0	85	4	37
2008	Provides services to public - Both English and French	46	40	8	3	2	0	0	87	4	946

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	30	13	14	11	0	61	25	686
2019	Provides services to public - French only	24	34	23	15	6	0	57	20	51
2019	Provides services to public - Both English and French	31	38	12	11	8	0	69	19	350
2017	Provides services to public - English only	24	33	13	15	15	0	57	30	649
2017	Provides services to public - French only	17	49	16	8	11	0	66	18	49
2017	Provides services to public - Both English and French	28	36	13	12	11	1	65	23	325

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	56	28	9	5	2	0	0	85	6	677
2019	Provides services to public - French only	33	47	16	2	2	0	0	80	4	51
2019	Provides services to public - Both English and French	58	29	8	3	2	0	0	87	5	347
2017	Provides services to public - English only	60	31	6	2	1	0	0	91	3	650
2017	Provides services to public - French only	37	53	8	0	3	0	0	89	3	49
2017	Provides services to public - Both English and French	60	32	5	2	1	0	0	92	3	324
2014	Provides services to public - English only	62	25	9	2	1	0	0	87	4	480
2014	Provides services to public - French only	41	48	7	4	0	0	0	89	4	23
2014	Provides services to public - Both English and French	62	26	8	2	1	1	0	89	3	303
2011	Provides services to public - English only	65	27	5	2	1	0	0	92	3	680
2011	Provides services to public - French only	64	33	0	0	0	0	3	100	0	33
2011	Provides services to public - Both English and French	66	28	5	2	1	0	0	93	2	845

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	34	12	18	13	0	0	57	31	679
2019	Provides services to public - French only	12	41	22	19	5	0	0	54	24	51
2019	Provides services to public - Both English and French	30	34	12	12	11	0	0	65	23	349
2017	Provides services to public - English only	20	34	12	19	15	1	0	54	34	649
2017	Provides services to public - French only	6	44	25	13	12	0	0	50	25	49
2017	Provides services to public - Both English and French	28	31	14	15	12	0	1	59	27	325
2014	Provides services to public - English only	14	31	11	19	23	0	0	46	43	478
2014	Provides services to public - French only	4	33	31	7	14	0	11	41	24	23
2014	Provides services to public - Both English and French	19	36	11	16	18	0	1	55	34	302
2011	Provides services to public - English only	19	35	14	17	15	0	0	54	32	683
2011	Provides services to public - French only	25	40	16	16	3	0	0	65	19	32
2011	Provides services to public - Both English and French	26	36	15	12	8	0	1	64	21	837

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	33	17	14	12	0	57	26	685
2019	Provides services to public - French only	6	52	35	4	4	0	58	7	51
2019	Provides services to public - Both English and French	29	32	16	13	9	1	62	22	349
2017	Provides services to public - English only	23	31	16	14	14	0	54	29	649
2017	Provides services to public - French only	6	37	29	18	11	0	43	28	49
2017	Provides services to public - Both English and French	26	32	16	13	12	0	58	25	324
2014	Provides services to public - English only	17	31	15	15	21	0	48	36	480
2014	Provides services to public - French only	4	41	37	11	7	0	45	18	23
2014	Provides services to public - Both English and French	23	31	14	15	16	1	55	31	303

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	35	11	15	10	0	64	25	675
2019	Provides services to public - French only	30	28	21	18	2	0	58	20	51
2019	Provides services to public - Both English and French	35	34	12	13	5	1	70	18	345
2017	Provides services to public - English only	27	34	12	14	13	0	61	27	650
2017	Provides services to public - French only	6	56	12	12	14	0	62	26	49
2017	Provides services to public - Both English and French	27	36	16	12	10	0	63	21	325
2014	Provides services to public - English only	22	27	17	18	16	0	49	34	478
2014	Provides services to public - French only	15	53	11	11	11	0	68	22	23
2014	Provides services to public - Both English and French	25	36	12	14	12	1	62	26	303
2011	Provides services to public - English only	23	38	12	15	12	0	62	27	679
2011	Provides services to public - French only	19	54	12	12	3	0	73	15	33
2011	Provides services to public - Both English and French	33	40	15	8	4	0	73	12	842

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	32	12	9	3	0	0	77	11	683
2019	Provides services to public - French only	31	49	13	7	0	0	0	80	7	51
2019	Provides services to public - Both English and French	48	35	8	6	4	0	0	82	10	349
2017	Provides services to public - English only	42	37	12	6	4	0	0	79	10	650
2017	Provides services to public - French only	27	52	12	6	3	0	0	80	9	49
2017	Provides services to public - Both English and French	38	43	9	6	4	0	0	81	10	325
2014	Provides services to public - English only	41	34	10	9	5	0	0	75	14	477
2014	Provides services to public - French only	35	54	4	7	0	0	0	89	7	23
2014	Provides services to public - Both English and French	45	34	9	8	3	0	1	80	11	302
2011	Provides services to public - English only	37	41	8	8	5	1	0	78	14	683
2011	Provides services to public - French only	51	40	6	3	0	0	0	91	3	33
2011	Provides services to public - Both English and French	50	37	8	4	2	0	0	87	6	845
2008	Provides services to public - English only	49	38	6	5	2	0	0	87	7	893
2008	Provides services to public - French only	35	53	7	2	3	0	0	88	5	37
2008	Provides services to public - Both English and French	50	37	8	3	1	0	0	87	4	948

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	20	18	14	20	0	1	48	34	683
2019	Provides services to public - French only	37	29	15	16	4	0	0	66	19	51
2019	Provides services to public - Both English and French	33	28	17	9	13	1	0	62	22	350
2017	Provides services to public - English only	23	21	16	19	19	0	1	45	38	649
2017	Provides services to public - French only	23	29	25	14	10	0	0	51	24	49
2017	Provides services to public - Both English and French	25	30	18	13	12	0	2	56	25	323
2014	Provides services to public - English only	21	21	19	13	24	0	2	43	38	480
2014	Provides services to public - French only	26	44	16	11	4	0	0	70	15	23
2014	Provides services to public - Both English and French	20	24	27	12	15	0	1	45	27	303
2011	Provides services to public - English only	24	16	24	15	20	0	1	41	35	678
2011	Provides services to public - French only	36	31	27	3	3	0	0	67	6	33
2011	Provides services to public - Both English and French	35	29	18	9	7	0	1	65	17	844
2008	Provides services to public - English only	22	24	26	15	12	0	1	47	27	893
2008	Provides services to public - French only	26	23	33	9	9	0	0	49	18	37
2008	Provides services to public - Both English and French	31	32	18	11	8	0	1	63	19	948

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	28	28	13	8	1	1	22	50	684
2019	Provides services to public - French only	13	35	27	17	9	0	0	26	47	51
2019	Provides services to public - Both English and French	15	25	32	19	6	1	2	26	41	348
2017	Provides services to public - English only	18	28	31	12	8	1	2	21	47	645
2017	Provides services to public - French only	14	36	33	14	3	0	0	17	50	49
2017	Provides services to public - Both English and French	15	30	29	14	8	0	3	23	47	324
2014	Provides services to public - English only	24	30	28	13	3	1	1	16	55	480
2014	Provides services to public - French only	7	29	38	22	4	0	0	26	36	23
2014	Provides services to public - Both English and French	18	30	32	11	6	2	2	17	50	303
2011	Provides services to public - English only	31	29	25	8	5	0	1	13	61	679
2011	Provides services to public - French only	9	48	24	15	3	0	0	18	58	33
2011	Provides services to public - Both English and French	14	28	28	15	8	1	4	25	45	834
2008	Provides services to public - English only	16	32	34	12	6	0	1	18	48	891
2008	Provides services to public - French only	13	38	38	5	6	0	0	12	50	36
2008	Provides services to public - Both English and French	10	30	32	17	8	1	3	26	41	932

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	22	31	14	15	1	1	30	38	683
2019	Provides services to public - French only	18	36	16	28	0	2	0	29	55	51
2019	Provides services to public - Both English and French	13	22	28	22	11	2	2	34	37	346
2017	Provides services to public - English only	15	19	32	16	13	3	2	31	35	645
2017	Provides services to public - French only	14	34	20	19	11	2	0	31	49	49
2017	Provides services to public - Both English and French	14	26	26	19	11	2	3	31	42	324
2014	Provides services to public - English only	29	23	27	15	5	2	0	20	52	478
2014	Provides services to public - French only	11	18	49	18	4	0	0	22	29	23
2014	Provides services to public - Both English and French	21	35	24	12	4	1	4	18	58	303
2011	Provides services to public - English only	26	25	27	12	6	3	1	19	53	678
2011	Provides services to public - French only	18	33	28	15	6	0	0	21	51	33
2011	Provides services to public - Both English and French	12	21	26	18	14	5	6	35	36	832
2008	Provides services to public - English only	10	20	34	23	10	2	1	34	31	888
2008	Provides services to public - French only	8	31	41	9	8	0	3	18	40	35
2008	Provides services to public - Both English and French	8	18	29	23	13	4	5	39	29	933

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	20	29	21	13	1	2	36	35	685
2019	Provides services to public - French only	20	34	30	13	2	2	0	15	55	51
2019	Provides services to public - Both English and French	13	19	30	19	11	2	5	32	35	345
2017	Provides services to public - English only	15	21	30	19	11	1	3	31	38	646
2017	Provides services to public - French only	20	31	31	10	4	0	4	14	53	49
2017	Provides services to public - Both English and French	18	25	29	13	8	2	4	23	46	323
2014	Provides services to public - English only	17	18	35	17	8	2	3	26	37	480
2014	Provides services to public - French only	15	34	41	4	7	0	0	11	48	23
2014	Provides services to public - Both English and French	23	24	28	11	7	3	5	19	50	301
2011	Provides services to public - English only	25	23	30	14	6	1	2	21	49	680
2011	Provides services to public - French only	27	27	30	3	3	6	3	7	60	33
2011	Provides services to public - Both English and French	18	26	25	11	8	3	8	22	50	832
2008	Provides services to public - English only	19	29	28	13	7	1	2	21	50	891
2008	Provides services to public - French only	12	34	48	0	3	0	2	3	48	37
2008	Provides services to public - Both English and French	13	24	27	16	8	5	6	27	42	926

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	13	27	27	19	0	3	48	25	678
2019	Provides services to public - French only	13	22	36	15	13	2	0	28	35	51
2019	Provides services to public - Both English and French	10	13	32	25	16	1	4	43	24	345
2017	Provides services to public - English only	12	16	29	22	16	1	4	40	30	646
2017	Provides services to public - French only	16	31	31	14	2	2	4	17	50	48
2017	Provides services to public - Both English and French	14	19	28	18	14	0	6	35	35	321
2014	Provides services to public - English only	20	16	28	24	9	1	3	34	38	476
2014	Provides services to public - French only	15	18	53	7	7	0	0	15	32	23
2014	Provides services to public - Both English and French	22	20	29	17	6	1	5	24	45	302
2011	Provides services to public - English only	19	16	35	19	7	1	3	28	36	673
2011	Provides services to public - French only	21	27	27	12	6	3	3	19	52	33
2011	Provides services to public - Both English and French	12	20	30	18	11	2	7	31	36	830
2008	Provides services to public - English only	12	18	36	23	9	1	2	33	30	888
2008	Provides services to public - French only	10	19	39	25	3	0	3	29	31	35
2008	Provides services to public - Both English and French	9	17	34	22	10	2	5	35	29	925

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	20	23	15	17	1	1	33	44	685
2019	Provides services to public - French only	18	24	26	20	13	0	0	33	42	51
2019	Provides services to public - Both English and French	16	16	25	22	15	1	5	39	34	349
2017	Provides services to public - English only	25	23	24	11	13	2	3	25	50	645
2017	Provides services to public - French only	30	28	16	16	4	3	4	21	62	49
2017	Provides services to public - Both English and French	24	25	22	13	11	2	4	25	52	323
2014	Provides services to public - English only	40	23	20	9	5	1	1	15	64	479
2014	Provides services to public - French only	22	22	42	11	4	0	0	15	43	23
2014	Provides services to public - Both English and French	33	28	25	6	5	1	1	12	62	303
2011	Provides services to public - English only	44	23	17	8	6	1	1	14	68	680
2011	Provides services to public - French only	30	30	12	18	9	0	0	27	61	33
2011	Provides services to public - Both English and French	22	26	23	14	10	1	4	24	51	834
2008	Provides services to public - English only	20	28	27	14	8	1	2	22	50	887
2008	Provides services to public - French only	17	41	24	9	6	0	3	15	60	36
2008	Provides services to public - Both English and French	15	24	29	17	10	1	4	28	41	935

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	22	25	17	13	2	3	32	42	680
2019	Provides services to public - French only	21	34	32	11	2	0	0	13	55	49
2019	Provides services to public - Both English and French	13	21	30	19	10	2	4	32	36	346
2017	Provides services to public - English only	15	23	25	18	11	4	5	31	42	644
2017	Provides services to public - French only	22	28	27	15	6	2	0	22	50	49
2017	Provides services to public - Both English and French	17	19	30	18	10	4	3	30	38	324
2014	Provides services to public - English only	21	15	26	21	9	5	3	33	39	478
2014	Provides services to public - French only	11	48	18	12	7	0	4	20	61	23
2014	Provides services to public - Both English and French	20	20	26	18	9	1	6	29	43	303
2011	Provides services to public - English only	17	17	29	21	10	3	2	33	36	672
2011	Provides services to public - French only	15	42	24	12	3	3	0	16	59	33
2011	Provides services to public - Both English and French	11	25	27	20	9	2	5	31	40	829
2008	Provides services to public - English only	12	22	30	21	10	2	3	32	36	887
2008	Provides services to public - French only	13	39	26	11	3	2	6	16	56	37
2008	Provides services to public - Both English and French	12	27	28	17	10	2	3	29	41	932

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	26	29	12	7	1	1	19	51	685
2019	Provides services to public - French only	15	40	28	15	2	0	0	17	55	51
2019	Provides services to public - Both English and French	17	24	29	16	9	2	2	26	43	347
2017	Provides services to public - English only	27	26	29	10	6	1	1	16	54	646
2017	Provides services to public - French only	26	48	17	7	0	0	2	7	76	49
2017	Provides services to public - Both English and French	19	25	33	13	7	2	2	21	45	322
2014	Provides services to public - English only	28	23	32	9	4	1	3	13	54	477
2014	Provides services to public - French only	11	44	34	7	4	0	0	11	55	23
2014	Provides services to public - Both English and French	21	22	32	18	4	1	2	23	44	300

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	27	33	14	7	0	21	46	684
2019	Provides services to public - French only	17	35	27	22	0	0	22	51	51
2019	Provides services to public - Both English and French	17	27	33	15	7	1	22	45	349

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	85	7	3	1	1	0	3	95	2	684
2019	Provides services to public - French only	63	31	4	2	0	0	0	94	2	50
2019	Provides services to public - Both English and French	61	18	7	6	6	1	2	81	12	350
2017	Provides services to public - English only	83	8	3	1	0	0	4	95	1	648
2017	Provides services to public - French only	70	30	0	0	0	0	0	100	0	49
2017	Provides services to public - Both English and French	59	17	7	8	6	0	2	78	15	325
2014	Provides services to public - English only	83	8	3	0	1	1	4	96	1	480
2014	Provides services to public - French only	70	30	0	0	0	0	0	100	0	23
2014	Provides services to public - Both English and French	58	19	7	8	7	0	1	78	15	303
2011	Provides services to public - English only	82	8	3	0	1	1	5	96	1	682
2011	Provides services to public - French only	75	22	3	0	0	0	0	97	0	33
2011	Provides services to public - Both English and French	64	19	4	6	4	0	2	85	11	842
2008	Provides services to public - English only	82	5	4	1	1	1	7	94	1	892
2008	Provides services to public - French only	65	32	0	0	0	3	0	100	0	37
2008	Provides services to public - Both English and French	63	21	4	5	5	0	2	85	10	946

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	28	14	12	10	5	2	61	24	682
2019	Provides services to public - French only	16	47	28	8	2	0	0	63	10	50
2019	Provides services to public - Both English and French	30	28	14	11	7	6	3	64	20	348
2017	Provides services to public - English only	23	28	16	12	15	4	1	54	29	649
2017	Provides services to public - French only	29	34	16	12	6	0	3	66	18	49
2017	Provides services to public - Both English and French	23	27	17	12	13	6	3	54	27	325
2014	Provides services to public - English only	21	29	18	14	13	3	1	52	29	480
2014	Provides services to public - French only	18	19	37	0	11	4	11	44	13	23
2014	Provides services to public - Both English and French	24	30	15	9	10	7	4	61	22	301

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	24	10	13	9	0	68	22	684
2019	Provides services to public - French only	45	46	7	2	0	0	91	2	51
2019	Provides services to public - Both English and French	46	28	9	11	5	1	74	17	350
2017	Provides services to public - English only	36	28	10	13	13	1	64	25	650
2017	Provides services to public - French only	42	38	10	0	10	0	80	10	49
2017	Provides services to public - Both English and French	42	30	9	10	8	0	72	19	325
2014	Provides services to public - English only	34	31	10	12	13	1	65	25	480
2014	Provides services to public - French only	48	30	18	4	0	0	78	4	23
2014	Provides services to public - Both English and French	40	34	10	11	4	1	74	15	303

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	33	5	12	4	78	16	682
2019	Provides services to public - French only	38	60	2	0	0	98	0	50
2019	Provides services to public - Both English and French	52	29	9	8	2	81	10	349
2017	Provides services to public - English only	37	36	9	11	7	74	18	647
2017	Provides services to public - French only	36	51	8	4	2	86	6	49
2017	Provides services to public - Both English and French	38	39	9	10	3	77	14	324
2014	Provides services to public - English only	33	37	9	14	7	70	21	480
2014	Provides services to public - French only	41	48	11	0	0	89	0	23
2014	Provides services to public - Both English and French	40	41	8	9	2	81	11	303

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	37	11	7	4	1	0	77	11	684
2019	Provides services to public - French only	42	51	8	0	0	0	0	92	0	51
2019	Provides services to public - Both English and French	42	39	8	6	2	1	1	83	9	349

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	24	17	5	5	1	4	71	11	687
2019	Provides services to public - French only	41	45	9	1	0	2	2	89	2	51
2019	Provides services to public - Both English and French	45	26	14	5	3	1	6	76	8	349

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	28	12	8	10	1	1	70	18	684
2019	Provides services to public - French only	27	50	19	4	0	0	0	77	4	50
2019	Provides services to public - Both English and French	41	27	12	12	7	1	0	69	19	349
2017	Provides services to public - English only	36	31	9	11	13	0	0	67	24	651
2017	Provides services to public - French only	23	42	18	12	6	0	0	65	18	49
2017	Provides services to public - Both English and French	34	33	13	11	7	0	0	68	18	325
2014	Provides services to public - English only	40	30	9	11	10	0	0	71	20	480
2014	Provides services to public - French only	42	47	7	4	0	0	0	89	4	23
2014	Provides services to public - Both English and French	33	39	10	9	5	2	2	74	15	303
2011	Provides services to public - English only	31	34	14	13	8	0	0	65	21	684
2011	Provides services to public - French only	30	49	15	0	3	3	0	81	3	33
2011	Provides services to public - Both English and French	30	36	17	10	5	0	0	67	15	845
2008	Provides services to public - English only	29	38	9	13	10	1	0	67	23	893
2008	Provides services to public - French only	30	51	2	11	5	0	0	81	16	36
2008	Provides services to public - Both English and French	33	36	15	10	5	0	0	70	15	949

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	23	11	8	5	1	1	75	13	683
2019	Provides services to public - French only	46	36	13	4	0	2	0	83	4	50
2019	Provides services to public - Both English and French	51	26	10	5	4	3	1	80	9	349
2017	Provides services to public - English only	44	26	11	9	8	2	0	71	17	650
2017	Provides services to public - French only	29	47	12	8	4	0	0	76	12	49
2017	Provides services to public - Both English and French	46	25	11	10	7	2	0	73	17	325
2014	Provides services to public - English only	47	25	10	9	9	1	0	72	18	478
2014	Provides services to public - French only	59	33	4	0	4	0	0	93	4	23
2014	Provides services to public - Both English and French	48	25	10	7	7	2	2	76	14	303
2011	Provides services to public - English only	35	35	12	9	7	1	0	71	17	682
2011	Provides services to public - French only	24	52	9	6	3	6	0	80	10	33
2011	Provides services to public - Both English and French	37	33	16	8	5	2	0	71	13	842
2008	Provides services to public - English only	40	29	11	11	6	3	0	72	17	894
2008	Provides services to public - French only	30	41	18	4	6	0	0	71	11	36
2008	Provides services to public - Both English and French	36	37	14	6	5	2	0	75	10	948

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	22	12	11	6	0	0	71	17	676
2019	Provides services to public - French only	38	46	11	5	0	0	0	83	5	51
2019	Provides services to public - Both English and French	44	29	12	8	6	1	0	74	14	350
2017	Provides services to public - English only	39	31	10	9	11	0	0	69	20	648
2017	Provides services to public - French only	29	43	14	10	4	0	0	72	14	49
2017	Provides services to public - Both English and French	40	31	9	12	7	0	1	71	19	324
2014	Provides services to public - English only	40	30	10	10	10	0	0	70	20	480
2014	Provides services to public - French only	41	44	11	4	0	0	0	85	4	23
2014	Provides services to public - Both English and French	44	29	7	12	6	0	2	74	18	303
2011	Provides services to public - English only	31	36	11	12	9	0	0	68	21	681
2011	Provides services to public - French only	24	55	15	3	3	0	0	79	6	33
2011	Provides services to public - Both English and French	35	37	13	9	5	0	0	73	14	842
2008	Provides services to public - English only	34	36	9	12	8	1	0	71	20	894
2008	Provides services to public - French only	27	56	10	0	8	0	0	83	8	36
2008	Provides services to public - Both English and French	39	37	12	7	5	0	0	76	12	947

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	88	5	3	1	0	0	3	96	1	678
2019	Provides services to public - French only	77	21	2	0	0	0	0	98	0	51
2019	Provides services to public - Both English and French	77	10	5	3	4	0	1	88	7	347
2017	Provides services to public - English only	87	6	3	1	0	0	3	95	1	651
2017	Provides services to public - French only	72	28	0	0	0	0	0	100	0	49
2017	Provides services to public - Both English and French	72	14	5	2	4	0	2	88	6	324
2014	Provides services to public - English only	86	7	2	0	1	1	3	97	1	480
2014	Provides services to public - French only	82	14	4	0	0	0	0	96	0	23
2014	Provides services to public - Both English and French	74	8	3	4	7	0	4	85	11	302
2011	Provides services to public - English only	84	8	3	0	1	0	5	97	1	678
2011	Provides services to public - French only	81	19	0	0	0	0	0	100	0	32
2011	Provides services to public - Both English and French	74	16	3	3	2	0	1	91	6	841
2008	Provides services to public - English only	86	3	2	0	0	1	6	96	1	892
2008	Provides services to public - French only	77	23	0	0	0	0	0	100	0	36
2008	Provides services to public - Both English and French	76	13	3	3	4	0	1	90	7	948

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	63	17	6	5	5	2	2	84	10	684
2019	Provides services to public - French only	60	26	10	0	2	2	0	88	2	51
2019	Provides services to public - Both English and French	57	20	5	5	5	2	5	83	11	349
2017	Provides services to public - English only	50	23	6	8	7	3	3	78	16	648
2017	Provides services to public - French only	52	27	5	10	2	4	0	83	12	49
2017	Provides services to public - Both English and French	49	26	5	6	8	2	4	79	15	324
2014	Provides services to public - English only	57	20	4	8	6	3	2	82	14	480
2014	Provides services to public - French only	38	43	7	0	0	0	11	92	0	23
2014	Provides services to public - Both English and French	52	24	6	4	7	1	6	82	12	303
2011	Provides services to public - English only	53	25	5	5	9	1	1	81	14	683
2011	Provides services to public - French only	34	28	22	0	3	0	13	71	4	32
2011	Provides services to public - Both English and French	34	26	11	9	7	2	10	69	18	842

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	20	9	4	5	1	82	9	683
2019	Provides services to public - French only	60	27	11	2	0	0	87	2	51
2019	Provides services to public - Both English and French	59	24	9	3	4	1	84	7	350
2017	Provides services to public - English only	51	22	12	7	7	1	75	14	650
2017	Provides services to public - French only	48	28	16	4	4	0	77	8	49
2017	Provides services to public - Both English and French	55	22	12	4	6	1	78	10	324

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	25	9	8	7	1	0	76	15	685
2019	Provides services to public - French only	42	36	16	6	0	0	0	78	6	51
2019	Provides services to public - Both English and French	51	30	8	6	4	0	0	81	11	348
2017	Provides services to public - English only	46	22	10	10	12	0	0	68	21	646
2017	Provides services to public - French only	43	28	16	6	8	0	0	71	14	49
2017	Provides services to public - Both English and French	48	26	10	8	7	0	0	74	16	324
2014	Provides services to public - English only	49	22	9	8	10	1	0	72	19	478
2014	Provides services to public - French only	48	37	11	0	4	0	0	85	4	23
2014	Provides services to public - Both English and French	48	29	9	5	6	0	2	79	11	303

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	52	21	7	0	0	0	72	7	54

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	25	16	9	6	6	0	67	16	682
2019	Provides services to public - French only	34	42	13	5	0	5	0	81	6	51
2019	Provides services to public - Both English and French	38	31	16	7	3	5	0	72	11	348
2017	Provides services to public - English only	31	26	16	7	9	11	1	64	18	651
2017	Provides services to public - French only	25	45	20	2	4	4	0	73	6	49
2017	Provides services to public - Both English and French	28	32	15	9	7	8	1	66	17	324
2014	Provides services to public - English only	21	21	20	13	15	10	0	47	31	480
2014	Provides services to public - French only	29	37	15	11	0	7	0	72	12	23
2014	Provides services to public - Both English and French	21	20	29	12	10	8	0	44	24	303
2011	Provides services to public - English only	19	26	23	13	13	6	0	48	27	683
2011	Provides services to public - French only	9	36	18	12	6	18	0	55	23	33
2011	Provides services to public - Both English and French	18	32	25	10	7	8	1	55	18	840

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	27	15	15	10	1	0	59	25	683
2019	Provides services to public - French only	24	39	20	11	6	0	0	63	17	50
2019	Provides services to public - Both English and French	37	28	18	10	4	2	0	67	14	348
2017	Provides services to public - English only	26	25	15	16	14	3	0	53	31	650
2017	Provides services to public - French only	12	41	22	18	6	0	0	54	24	48
2017	Provides services to public - Both English and French	21	34	16	16	9	2	1	57	26	324
2014	Provides services to public - English only	16	20	15	20	26	3	0	37	47	480
2014	Provides services to public - French only	11	37	37	4	11	0	0	48	15	23
2014	Provides services to public - Both English and French	15	21	21	21	19	3	0	37	41	303
2011	Provides services to public - English only	12	25	19	20	22	1	0	37	43	680
2011	Provides services to public - French only	15	28	35	3	16	3	0	45	20	32
2011	Provides services to public - Both English and French	18	28	25	15	10	3	0	48	26	838
2008	Provides services to public - English only	22	31	15	17	12	3	0	55	29	888
2008	Provides services to public - French only	11	48	17	20	0	3	0	61	21	36
2008	Provides services to public - Both English and French	23	35	20	11	6	5	1	61	18	945

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	27	16	19	12	3	0	51	32	682
2019	Provides services to public - French only	15	23	33	14	15	0	0	38	29	51
2019	Provides services to public - Both English and French	24	29	22	13	7	6	0	56	20	347
2017	Provides services to public - English only	17	22	17	19	17	7	1	43	39	647
2017	Provides services to public - French only	6	30	31	20	14	0	0	36	34	49
2017	Provides services to public - Both English and French	14	26	19	23	13	4	1	42	38	324
2014	Provides services to public - English only	11	17	16	23	30	4	0	29	54	479
2014	Provides services to public - French only	7	37	23	22	7	4	0	46	30	23
2014	Provides services to public - Both English and French	11	18	21	23	20	7	0	31	47	303
2011	Provides services to public - English only	6	21	17	28	25	3	0	28	54	676
2011	Provides services to public - French only	12	19	35	25	3	6	0	33	30	32
2011	Provides services to public - Both English and French	12	29	27	15	9	8	0	45	26	839
2008	Provides services to public - English only	11	31	15	25	13	4	0	43	41	892
2008	Provides services to public - French only	14	29	27	6	17	8	0	46	25	36
2008	Provides services to public - Both English and French	14	32	24	16	6	8	0	50	24	946

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	29	16	19	15	1	49	35	686
2019	Provides services to public - French only	16	26	31	13	15	0	42	28	50
2019	Provides services to public - Both English and French	24	30	18	17	9	2	55	27	348
2017	Provides services to public - English only	18	27	15	21	16	4	47	38	649
2017	Provides services to public - French only	11	29	24	22	9	5	43	32	49
2017	Provides services to public - Both English and French	15	33	19	17	15	2	49	32	324
2014	Provides services to public - English only	12	18	16	18	32	3	31	52	480
2014	Provides services to public - French only	7	53	18	18	4	0	60	22	23
2014	Provides services to public - Both English and French	12	18	18	20	26	5	32	49	302
2011	Provides services to public - English only	8	24	15	27	24	3	33	52	679
2011	Provides services to public - French only	16	31	19	22	6	6	50	30	32
2011	Provides services to public - Both English and French	16	35	20	16	11	2	52	28	838
2008	Provides services to public - English only	14	38	10	23	12	3	53	36	892
2008	Provides services to public - French only	9	57	13	16	3	2	68	19	36
2008	Provides services to public - Both English and French	19	40	17	15	5	3	61	21	947

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	18	8	3	4	14	3	82	8	681
2019	Provides services to public - French only	47	26	18	2	4	4	0	76	6	51
2019	Provides services to public - Both English and French	52	21	14	5	4	2	1	75	10	349

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	40	16	11	5	1	68	16	685
2019	Provides services to public - French only	20	48	18	6	7	0	69	13	51
2019	Provides services to public - Both English and French	29	41	19	8	2	1	70	10	349
2017	Provides services to public - English only	32	39	13	10	5	1	72	15	650
2017	Provides services to public - French only	27	50	18	5	0	0	78	5	49
2017	Provides services to public - Both English and French	27	43	16	9	4	1	70	13	325
2014	Provides services to public - English only	16	29	18	18	16	2	47	35	479
2014	Provides services to public - French only	11	52	23	7	7	0	63	15	23
2014	Provides services to public - Both English and French	19	33	19	16	12	1	52	28	303
2011	Provides services to public - English only	20	42	15	13	9	1	62	23	680
2011	Provides services to public - French only	30	39	19	12	0	0	69	12	33
2011	Provides services to public - Both English and French	26	41	18	9	4	2	68	13	840

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	27	13	26	22	1	38	49	684
2019	Provides services to public - French only	0	26	17	25	33	0	26	58	51
2019	Provides services to public - Both English and French	17	29	16	22	15	2	46	37	346

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	32	13	13	8	1	1	66	21	686
2019	Provides services to public - French only	24	37	14	19	6	0	0	61	25	50
2019	Provides services to public - Both English and French	26	34	18	9	10	3	1	62	19	349
2017	Provides services to public - English only	35	35	12	9	8	1	1	71	17	648
2017	Provides services to public - French only	28	43	14	8	7	0	0	72	14	49
2017	Provides services to public - Both English and French	32	33	9	16	6	2	1	68	23	325
2014	Provides services to public - English only	35	36	14	8	5	1	1	72	13	479
2014	Provides services to public - French only	11	48	30	11	0	0	0	59	11	23
2014	Provides services to public - Both English and French	29	38	11	11	7	2	1	70	18	302
2011	Provides services to public - English only	37	36	9	9	6	3	0	75	15	681
2011	Provides services to public - French only	18	49	3	6	6	18	0	81	15	33
2011	Provides services to public - Both English and French	31	40	11	10	4	3	1	73	15	838
2008	Provides services to public - English only	37	34	11	10	5	3	1	74	15	890
2008	Provides services to public - French only	11	40	16	18	0	13	2	61	21	36
2008	Provides services to public - Both English and French	32	38	12	8	5	5	1	74	13	948

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	37	18	9	6	67	15	682
2019	Provides services to public - French only	22	42	33	2	0	65	2	50
2019	Provides services to public - Both English and French	34	35	19	9	3	69	12	346

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	23	18	13	16	6	2	49	31	685
2019	Provides services to public - French only	24	29	25	6	0	16	0	64	7	50
2019	Provides services to public - Both English and French	23	22	21	11	11	10	2	51	25	346
2017	Provides services to public - English only	19	23	18	17	16	6	1	45	36	649
2017	Provides services to public - French only	12	44	22	6	10	5	2	60	17	49
2017	Provides services to public - Both English and French	20	23	14	15	16	11	1	49	35	325
2014	Provides services to public - English only	17	27	17	16	16	6	1	47	35	480
2014	Provides services to public - French only	11	26	30	15	0	7	11	45	18	23
2014	Provides services to public - Both English and French	14	25	17	15	13	11	4	46	34	302
2011	Provides services to public - English only	16	24	18	18	16	7	1	44	36	681
2011	Provides services to public - French only	18	24	25	12	9	12	0	48	24	33
2011	Provides services to public - Both English and French	16	25	22	16	10	7	3	46	29	839

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	25	15	17	17	3	1	48	36	684
2019	Provides services to public - French only	15	32	28	16	9	0	0	47	25	51
2019	Provides services to public - Both English and French	26	33	16	13	8	5	0	61	22	348
2017	Provides services to public - English only	17	21	16	21	19	6	1	41	42	651
2017	Provides services to public - French only	19	34	21	22	4	0	0	52	26	49
2017	Provides services to public - Both English and French	17	29	18	19	14	2	1	47	35	325
2014	Provides services to public - English only	9	27	18	19	22	4	1	38	43	480
2014	Provides services to public - French only	22	20	29	18	7	4	0	44	26	23
2014	Provides services to public - Both English and French	14	21	15	21	20	7	2	39	45	303
2011	Provides services to public - English only	12	26	18	20	22	1	0	38	43	682
2011	Provides services to public - French only	25	34	16	12	3	9	0	65	17	32
2011	Provides services to public - Both English and French	23	30	18	14	10	3	1	56	25	842
2008	Provides services to public - English only	16	34	16	20	12	2	1	51	32	893
2008	Provides services to public - French only	6	50	15	11	13	2	3	59	25	37
2008	Provides services to public - Both English and French	22	37	19	12	7	2	1	61	19	948

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	23	12	16	22	4	2	46	41	684
2019	Provides services to public - French only	7	33	23	27	5	3	0	42	34	51
2019	Provides services to public - Both English and French	23	27	15	12	16	4	2	53	31	348
2017	Provides services to public - English only	15	20	15	18	26	4	3	37	47	651
2017	Provides services to public - French only	14	19	37	18	8	4	0	35	26	49
2017	Provides services to public - Both English and French	14	24	12	20	24	3	3	40	47	323
2014	Provides services to public - English only	8	16	18	19	32	4	3	26	55	479
2014	Provides services to public - French only	7	12	22	26	15	7	11	24	50	23
2014	Provides services to public - Both English and French	11	22	12	17	28	7	4	37	50	303
2011	Provides services to public - English only	8	17	14	20	37	1	3	26	59	681
2011	Provides services to public - French only	9	18	37	15	9	9	3	31	28	33
2011	Provides services to public - Both English and French	12	21	20	18	18	3	8	37	40	844
2008	Provides services to public - English only	12	26	15	22	22	2	2	39	45	893
2008	Provides services to public - French only	8	27	28	9	18	0	10	39	30	37
2008	Provides services to public - Both English and French	16	27	19	18	12	3	6	47	32	948

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	53	23	10	5	3	1	5	80	9	682
2019	Provides services to public - French only	52	22	19	2	0	0	5	78	2	51
2019	Provides services to public - Both English and French	56	21	10	2	4	2	6	83	6	350

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	8	8	7	8	3	14	71	19	682
2019	Provides services to public - French only	28	20	21	2	20	2	7	53	24	51
2019	Provides services to public - Both English and French	60	9	7	8	4	0	12	79	13	349

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	21	16	11	11	1	4	60	23	681
2019	Provides services to public - French only	22	23	33	11	5	1	4	48	17	51
2019	Provides services to public - Both English and French	43	24	16	8	4	0	5	70	13	348

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	18	17	11	12	3	4	56	25	680
2019	Provides services to public - French only	32	25	24	9	5	1	2	60	15	50
2019	Provides services to public - Both English and French	38	24	16	8	7	1	5	67	16	350

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	16	13	10	20	3	4	53	33	680
2019	Provides services to public - French only	29	25	19	13	13	0	2	55	26	51
2019	Provides services to public - Both English and French	35	19	14	13	10	2	6	59	25	347

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	16	9	3	5	2	5	82	9	683
2019	Provides services to public - French only	66	20	6	2	2	1	4	90	4	51
2019	Provides services to public - Both English and French	64	14	7	4	2	2	7	85	7	348

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	75	8	2	2	3	4	5	92	6	682
2019	Provides services to public - French only	83	8	2	2	1	0	4	94	4	50
2019	Provides services to public - Both English and French	79	9	2	1	2	2	5	94	4	349

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	73	7	6	2	3	2	7	88	6	681
2019	Provides services to public - French only	80	9	6	0	0	0	5	94	0	51
2019	Provides services to public - Both English and French	77	6	2	1	2	2	10	94	4	344

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	36	18	18	10	3	0	53	29	685
2019	Provides services to public - French only	15	33	28	20	4	0	0	48	24	51
2019	Provides services to public - Both English and French	23	38	17	12	7	2	1	63	19	350
2017	Provides services to public - English only	16	27	20	18	14	5	0	46	33	649
2017	Provides services to public - French only	8	31	33	18	7	4	0	40	25	49
2017	Provides services to public - Both English and French	16	34	22	13	12	3	0	51	26	325

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	36	11	11	5	1	0	72	17	682
2019	Provides services to public - French only	35	40	20	3	0	2	0	76	3	51
2019	Provides services to public - Both English and French	38	39	11	7	3	3	0	79	10	348
2017	Provides services to public - English only	38	34	13	9	4	2	0	74	13	649
2017	Provides services to public - French only	38	50	8	2	2	0	0	88	4	49
2017	Provides services to public - Both English and French	34	43	10	8	3	1	0	78	12	325
2014	Provides services to public - English only	35	39	11	7	6	2	0	75	13	480
2014	Provides services to public - French only	33	34	30	0	0	4	0	69	0	23
2014	Provides services to public - Both English and French	33	44	12	8	2	2	0	78	10	303
2011	Provides services to public - English only	23	42	17	10	6	3	0	67	16	679
2011	Provides services to public - French only	18	50	19	6	3	3	0	70	10	32
2011	Provides services to public - Both English and French	28	39	21	7	4	2	1	68	11	840

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	33	12	5	3	3	0	79	8	677
2019	Provides services to public - French only	44	39	15	0	0	2	0	84	0	49
2019	Provides services to public - Both English and French	44	35	12	5	2	3	0	81	7	348
2017	Provides services to public - English only	38	32	16	6	4	3	0	73	10	647
2017	Provides services to public - French only	29	55	17	0	0	0	0	83	0	49
2017	Provides services to public - Both English and French	32	39	16	5	5	1	1	73	11	324
2014	Provides services to public - English only	37	32	17	5	3	4	1	73	9	479
2014	Provides services to public - French only	33	56	7	0	0	4	0	92	0	23
2014	Provides services to public - Both English and French	33	41	15	4	3	4	0	77	7	303

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	32	8	8	4	0	80	12	685
2019	Provides services to public - French only	41	52	5	0	2	0	92	2	51
2019	Provides services to public - Both English and French	53	30	11	4	2	0	84	5	349
2017	Provides services to public - English only	42	35	9	9	5	0	77	15	648
2017	Provides services to public - French only	44	44	6	4	2	0	88	6	49
2017	Provides services to public - Both English and French	42	36	11	9	3	0	78	11	323
2014	Provides services to public - English only	35	35	10	10	9	1	70	19	478
2014	Provides services to public - French only	41	48	7	4	0	0	89	4	23
2014	Provides services to public - Both English and French	40	38	12	7	3	0	78	10	303
2011	Provides services to public - English only	28	36	15	12	7	0	65	20	673
2011	Provides services to public - French only	26	54	13	3	3	0	80	7	31
2011	Provides services to public - Both English and French	35	42	13	7	4	0	77	10	835
2008	Provides services to public - English only	36	40	10	10	4	0	76	15	893
2008	Provides services to public - French only	23	62	0	12	3	0	85	15	36
2008	Provides services to public - Both English and French	33	45	13	6	2	1	78	9	944

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	25	14	12	12	1	62	23	682
2019	Provides services to public - French only	22	47	20	11	0	0	69	11	51
2019	Provides services to public - Both English and French	45	28	12	9	5	0	73	15	349
2017	Provides services to public - English only	30	27	16	13	14	0	57	27	649
2017	Provides services to public - French only	21	53	14	6	7	0	74	12	49
2017	Provides services to public - Both English and French	29	32	19	12	7	1	62	19	325
2014	Provides services to public - English only	19	27	16	18	20	0	47	38	480
2014	Provides services to public - French only	11	63	19	4	4	0	74	7	23
2014	Provides services to public - Both English and French	24	32	15	15	14	0	56	29	303
2011	Provides services to public - English only	21	29	20	17	14	0	50	30	679
2011	Provides services to public - French only	25	37	25	9	3	0	62	13	32
2011	Provides services to public - Both English and French	27	37	18	10	6	1	66	16	838

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	29	13	16	9	1	62	25	678
2019	Provides services to public - French only	28	41	19	10	2	0	69	12	51
2019	Provides services to public - Both English and French	41	32	12	10	5	0	73	15	348
2017	Provides services to public - English only	28	31	17	13	11	0	59	24	651
2017	Provides services to public - French only	25	45	20	6	5	0	70	11	49
2017	Provides services to public - Both English and French	26	37	18	12	6	0	64	18	325
2014	Provides services to public - English only	20	29	15	18	18	0	48	37	480
2014	Provides services to public - French only	11	59	19	4	7	0	70	11	23
2014	Provides services to public - Both English and French	24	29	18	16	13	0	53	29	303
2011	Provides services to public - English only	19	31	16	20	12	1	51	32	677
2011	Provides services to public - French only	23	35	36	3	3	0	58	7	31
2011	Provides services to public - Both English and French	27	41	17	10	4	0	68	15	837
2008	Provides services to public - English only	34	39	10	12	5	1	73	18	894
2008	Provides services to public - French only	23	51	15	6	6	0	73	12	36
2008	Provides services to public - Both English and French	34	43	13	6	3	1	77	9	948

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	19	17	15	13	2	0	53	29	683
2019	Provides services to public - French only	20	25	22	20	8	5	0	48	29	51
2019	Provides services to public - Both English and French	36	20	19	12	9	3	1	59	21	350
2017	Provides services to public - English only	30	20	17	15	14	4	1	52	30	651
2017	Provides services to public - French only	22	27	29	13	7	2	0	50	20	49
2017	Provides services to public - Both English and French	27	23	20	11	12	7	0	54	25	325
2014	Provides services to public - English only	25	16	19	16	17	5	1	45	35	480
2014	Provides services to public - French only	18	23	34	0	7	18	0	50	9	23
2014	Provides services to public - Both English and French	25	23	17	16	13	5	0	51	31	303
2011	Provides services to public - English only	27	20	14	20	15	3	1	49	37	675
2011	Provides services to public - French only	44	28	19	6	3	0	0	72	9	32
2011	Provides services to public - Both English and French	30	29	17	11	8	5	1	62	20	838
2008	Provides services to public - English only	32	28	15	12	8	4	1	63	21	892
2008	Provides services to public - French only	23	38	17	6	5	11	0	69	12	36
2008	Provides services to public - Both English and French	33	29	17	9	6	6	1	66	16	947

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	27	36	37	687
2019	Provides services to public - French only	20	54	26	51
2019	Provides services to public - Both English and French	26	40	34	350
2017	Provides services to public - English only	21	41	39	651
2017	Provides services to public - French only	13	61	26	49
2017	Provides services to public - Both English and French	30	34	35	325
2014	Provides services to public - English only	26	37	38	479
2014	Provides services to public - French only	14	50	36	23
2014	Provides services to public - Both English and French	21	41	38	303
2011	Provides services to public - English only	25	37	38	682
2011	Provides services to public - French only	13	69	19	32
2011	Provides services to public - Both English and French	18	55	27	842

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	16	21	33	7	15	9	173
2017	Provides services to public - English only	20	17	37	9	11	7	131
2017	Provides services to public - Both English and French	17	32	25	3	17	6	96
2014	Provides services to public - English only	29	7	22	18	9999	24	116
2014	Provides services to public - Both English and French	19	17	41	11	9999	11	72
2011	Provides services to public - English only	31	12	34	11	9999	11	166
2011	Provides services to public - Both English and French	28	17	37	8	9999	10	146

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	48	7	5	2	0	1	85	8	683
2019	Provides services to public - French only	15	49	13	16	1	0	6	68	19	51
2019	Provides services to public - Both English and French	30	44	14	7	3	1	2	75	11	347

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	28	9	3	2	4	1	85	5	683
2019	Provides services to public - French only	47	34	9	2	0	2	6	88	2	51
2019	Provides services to public - Both English and French	52	26	10	2	1	7	2	85	3	348

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	686

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	56	44	116

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	59	41	116

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	116

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	116

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	41	59	116

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	116

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	49	51	116

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	51	49	116

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	116

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	54	46	116

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	41	59	116

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	116

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	116

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	54	46	116

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	116

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	21	79	116

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	55	45	116

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	116

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	116

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	116

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	116

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	116

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	116

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	18	82	116

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	20	80	116

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	101

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	101

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	101

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	101

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	101

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	101

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	101

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	101

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	101

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	41	59	101

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	101

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	56	44	101

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	59	41	101

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	101

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	685
2019	Provides services to public - French only	11	89	51
2019	Provides services to public - Both English and French	15	85	350

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	14	21	9	9	21	8	45	25	686
2019	Provides services to public - French only	11	39	16	2	0	20	12	73	3	51
2019	Provides services to public - Both English and French	19	15	18	7	6	23	11	52	20	347
2017	Provides services to public - English only	14	14	26	8	11	20	6	38	26	650
2017	Provides services to public - French only	12	23	20	6	8	20	12	51	20	49
2017	Provides services to public - Both English and French	11	17	16	10	11	26	10	43	33	325
2014	Provides services to public - English only	12	15	25	11	10	21	6	37	29	480
2014	Provides services to public - French only	0	26	30	4	4	22	15	42	11	23
2014	Provides services to public - Both English and French	14	15	20	6	6	33	6	47	20	302

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	26	17	8	7	7	1	66	15	684
2019	Provides services to public - French only	24	50	15	2	0	9	2	82	2	51
2019	Provides services to public - Both English and French	36	31	15	8	4	6	1	72	13	349
2017	Provides services to public - English only	26	27	22	7	9	10	1	58	17	649
2017	Provides services to public - French only	27	40	20	2	4	5	2	73	6	49
2017	Provides services to public - Both English and French	24	30	17	9	8	11	2	61	20	325
2014	Provides services to public - English only	19	27	21	12	8	10	2	53	23	478
2014	Provides services to public - French only	11	53	25	4	0	7	0	69	4	23
2014	Provides services to public - Both English and French	23	28	18	7	5	17	2	63	15	303
2011	Provides services to public - English only	27	34	18	10	6	5	0	64	17	676
2011	Provides services to public - French only	19	51	17	6	3	3	0	73	10	31
2011	Provides services to public - Both English and French	30	39	16	7	3	5	0	73	10	835

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	687

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	50

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	74	26	50

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	50

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	50

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	50

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	30	70	50

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	50

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	50

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	50

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	50

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	39	61	50

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	50

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	50

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	56	44	50

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	50

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	50

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	50

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	18	82	50

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	50

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	50

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	36	64	50

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	40

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	40

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	40

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	40

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	40

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	40

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	40

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	23	77	40

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	68	32	40

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	40

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	58	42	40

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	686

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	13	23	4	4	25	8	53	13	685
2019	Provides services to public - French only	20	28	11	3	0	20	17	77	5	51
2019	Provides services to public - Both English and French	19	15	19	5	4	27	11	55	14	348
2017	Provides services to public - English only	17	14	27	3	5	28	6	47	12	651
2017	Provides services to public - French only	6	31	18	2	2	24	17	63	7	49
2017	Provides services to public - Both English and French	13	21	18	4	4	32	9	58	12	325
2014	Provides services to public - English only	17	17	28	3	3	26	6	50	10	479
2014	Provides services to public - French only	4	15	23	4	0	37	18	41	8	23
2014	Provides services to public - Both English and French	15	13	21	3	2	36	9	52	10	303

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	27	17	4	3	9	1	73	8	687
2019	Provides services to public - French only	36	35	15	2	0	7	5	81	2	51
2019	Provides services to public - Both English and French	39	27	16	7	2	8	1	73	10	348
2017	Provides services to public - English only	31	26	19	4	5	13	1	67	11	651
2017	Provides services to public - French only	27	38	10	4	2	14	4	81	7	49
2017	Provides services to public - Both English and French	27	34	14	6	3	14	2	73	10	325
2014	Provides services to public - English only	26	28	24	5	4	12	2	63	10	475
2014	Provides services to public - French only	11	41	32	0	0	16	0	62	0	23
2014	Provides services to public - Both English and French	23	30	22	4	2	17	3	66	6	302
2011	Provides services to public - English only	36	36	14	6	2	6	0	76	9	675
2011	Provides services to public - French only	25	50	13	6	3	3	0	77	10	32
2011	Provides services to public - Both English and French	33	42	14	4	1	5	0	80	5	841

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	27	21	11	18	0	51	29	687
2019	Provides services to public - French only	21	22	17	9	29	2	44	39	50
2019	Provides services to public - Both English and French	21	28	20	13	16	0	50	30	350
2017	Provides services to public - English only	18	20	19	17	24	1	39	42	648
2017	Provides services to public - French only	8	12	23	16	39	2	20	57	49
2017	Provides services to public - Both English and French	16	16	19	17	31	1	32	48	323

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	18	20	17	26	0	0	36	43	685
2019	Provides services to public - French only	12	15	31	13	29	0	0	27	42	50
2019	Provides services to public - Both English and French	19	26	24	11	19	1	0	46	30	349
2017	Provides services to public - English only	13	18	22	18	28	0	1	31	46	648
2017	Provides services to public - French only	4	10	25	21	38	0	2	14	60	49
2017	Provides services to public - Both English and French	13	18	27	18	23	0	2	32	41	323

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	24	20	11	13	0	2	55	25	684
2019	Provides services to public - French only	15	22	27	21	14	0	0	37	36	51
2019	Provides services to public - Both English and French	30	24	24	9	10	1	3	56	20	347
2017	Provides services to public - English only	24	27	21	12	13	0	4	52	26	644
2017	Provides services to public - French only	4	20	33	22	16	0	4	25	40	48
2017	Provides services to public - Both English and French	22	21	21	17	14	0	4	45	33	325

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	18	19	16	29	0	0	36	45	684
2019	Provides services to public - French only	13	21	28	21	17	0	0	34	37	49
2019	Provides services to public - Both English and French	21	26	18	16	18	1	1	47	34	349
2017	Provides services to public - English only	13	19	21	19	27	1	0	32	47	650
2017	Provides services to public - French only	2	15	26	28	27	0	2	17	56	47
2017	Provides services to public - Both English and French	14	16	19	22	27	0	2	31	50	323

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	19	8	3	2	0	7	85	6	683
2019	Provides services to public - French only	59	20	9	2	0	2	9	88	2	51
2019	Provides services to public - Both English and French	59	19	8	3	3	0	7	85	6	350
2017	Provides services to public - English only	52	20	7	4	3	1	13	84	8	645
2017	Provides services to public - French only	40	27	14	4	0	0	15	79	5	49
2017	Provides services to public - Both English and French	44	22	13	4	4	0	13	75	10	325

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	30	17	9	10	0	65	19	686
2019	Provides services to public - French only	35	33	27	5	0	0	68	5	51
2019	Provides services to public - Both English and French	37	30	18	6	7	0	68	14	350
2017	Provides services to public - English only	27	27	20	14	12	0	54	26	644
2017	Provides services to public - French only	22	28	30	6	14	0	50	20	48
2017	Provides services to public - Both English and French	27	27	24	11	10	1	55	21	324

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	30	21	11	10	0	0	58	21	685
2019	Provides services to public - French only	23	34	20	13	9	0	0	58	22	51
2019	Provides services to public - Both English and French	29	36	17	10	6	0	1	66	17	348
2017	Provides services to public - English only	26	30	20	12	10	0	1	57	22	646
2017	Provides services to public - French only	22	33	28	6	7	0	4	57	13	48
2017	Provides services to public - Both English and French	24	29	24	11	8	1	3	55	20	324

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	22	22	17	17	0	0	43	35	684
2019	Provides services to public - French only	17	31	26	17	9	0	0	48	26	51
2019	Provides services to public - Both English and French	26	29	21	15	8	1	1	55	24	350
2017	Provides services to public - English only	20	25	24	17	12	0	1	46	30	646
2017	Provides services to public - French only	21	24	20	24	9	0	2	46	34	48
2017	Provides services to public - Both English and French	18	30	22	14	13	2	1	49	28	324

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	25	18	15	14	0	0	54	28	687
2019	Provides services to public - French only	17	38	13	21	11	0	0	55	33	51
2019	Provides services to public - Both English and French	30	29	18	13	9	0	1	59	23	350
2017	Provides services to public - English only	24	29	24	13	9	0	1	54	22	644
2017	Provides services to public - French only	25	35	23	8	9	0	0	61	17	48
2017	Provides services to public - Both English and French	24	29	23	13	9	1	2	54	23	324

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	25	13	12	10	0	65	22	684
2019	Provides services to public - French only	40	23	17	13	6	2	64	19	51
2019	Provides services to public - Both English and French	42	22	19	8	8	1	65	16	346

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	21	20	17	24	0	0	39	41	682
2019	Provides services to public - French only	13	17	27	25	18	0	0	29	44	51
2019	Provides services to public - Both English and French	26	28	19	14	13	0	1	54	27	347
2017	Provides services to public - English only	17	23	22	20	17	0	1	41	37	643
2017	Provides services to public - French only	10	17	24	29	20	0	0	27	49	48
2017	Provides services to public - Both English and French	22	26	24	14	12	1	1	49	26	322

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	23	15	7	6	0	71	13	679
2019	Provides services to public - French only	48	24	11	11	4	2	74	15	50
2019	Provides services to public - Both English and French	54	22	12	9	2	1	77	11	346
2017	Provides services to public - English only	44	21	18	9	7	1	66	16	650
2017	Provides services to public - French only	26	26	22	16	6	4	54	23	49
2017	Provides services to public - Both English and French	49	24	16	6	4	1	74	10	324

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	14	5	2	4	0	3	88	6	683
2019	Provides services to public - French only	73	17	4	4	0	0	3	93	4	51
2019	Provides services to public - Both English and French	74	11	5	3	2	1	5	90	5	347
2017	Provides services to public - English only	68	16	6	3	4	1	2	86	8	649
2017	Provides services to public - French only	59	20	8	4	2	0	7	85	6	48
2017	Provides services to public - Both English and French	68	13	8	4	4	0	3	83	8	325

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	12	6	3	5	2	85	8	686
2019	Provides services to public - French only	80	14	5	0	0	0	95	0	51
2019	Provides services to public - Both English and French	70	12	7	3	3	5	86	7	350
2017	Provides services to public - English only	50	32	10	3	3	1	83	7	649
2017	Provides services to public - French only	60	23	8	2	0	7	89	2	48
2017	Provides services to public - Both English and French	53	26	12	3	3	2	82	7	324

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	58	26	9	3	3	1	84	7	685
2019	Provides services to public - French only	75	20	2	0	2	2	96	2	51
2019	Provides services to public - Both English and French	61	24	10	3	1	2	86	4	349
2017	Provides services to public - English only	61	19	8	5	6	1	81	11	645
2017	Provides services to public - French only	60	16	8	2	8	7	81	11	49
2017	Provides services to public - Both English and French	61	17	9	5	5	2	80	11	324

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	63	17	9	4	6	0	1	81	10	683
2019	Provides services to public - French only	73	20	2	2	2	0	2	94	4	51
2019	Provides services to public - Both English and French	67	14	7	7	4	0	1	82	11	350
2017	Provides services to public - English only	53	7	2	1	1	0	35	93	4	648
2017	Provides services to public - French only	56	10	0	0	0	2	33	100	0	49
2017	Provides services to public - Both English and French	49	10	6	3	1	0	31	85	6	323

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	6	3	0	1	29	95	1	674
2019	Provides services to public - French only	74	4	0	4	0	18	96	4	50
2019	Provides services to public - Both English and French	60	9	3	1	2	24	92	4	346
2017	Provides services to public - English only	51	22	13	4	5	4	77	10	648
2017	Provides services to public - French only	53	26	6	2	2	11	89	4	49
2017	Provides services to public - Both English and French	53	24	11	5	2	5	81	7	324

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	20	15	6	5	0	2	74	11	682
2019	Provides services to public - French only	66	16	11	6	0	0	2	83	6	51
2019	Provides services to public - Both English and French	62	21	9	2	2	0	3	86	4	349
2017	Provides services to public - English only	60	19	7	4	5	1	4	83	10	650
2017	Provides services to public - French only	63	19	6	8	2	0	2	84	10	49
2017	Provides services to public - Both English and French	65	14	8	3	4	0	5	84	7	325

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	16	6	2	6	1	2	85	9	684
2019	Provides services to public - French only	73	15	4	4	5	0	0	88	9	51
2019	Provides services to public - Both English and French	69	13	8	4	4	0	2	84	9	348
2017	Provides services to public - English only	50	29	12	4	2	0	3	81	6	649
2017	Provides services to public - French only	52	29	12	4	0	0	3	84	4	49
2017	Provides services to public - Both English and French	51	28	11	6	2	0	3	80	8	325

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	29	11	3	3	1	84	6	682
2019	Provides services to public - French only	55	27	11	6	0	2	83	6	51
2019	Provides services to public - Both English and French	57	26	12	1	1	2	85	2	348

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	27	29	19	10	42	30	685
2019	Provides services to public - French only	2	42	31	18	8	43	25	51
2019	Provides services to public - Both English and French	19	32	29	13	6	51	20	350
2017	Provides services to public - English only	11	23	37	17	12	34	29	647
2017	Provides services to public - French only	2	17	47	24	10	19	34	49
2017	Provides services to public - Both English and French	11	25	37	17	10	35	27	325

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	25	32	15	9	24	44	687
2019	Provides services to public - French only	13	18	40	20	9	29	31	51
2019	Provides services to public - Both English and French	12	22	33	20	12	33	34	347
2017	Provides services to public - English only	20	28	32	13	7	21	48	646
2017	Provides services to public - French only	10	36	35	14	5	19	46	49
2017	Provides services to public - Both English and French	12	23	36	20	9	29	35	323

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	37	10	6	3	82	9	685
2019	Provides services to public - French only	33	43	17	4	4	76	7	51
2019	Provides services to public - Both English and French	47	35	11	5	1	82	7	350
2017	Provides services to public - English only	36	40	10	8	5	77	13	648
2017	Provides services to public - French only	22	50	15	9	4	72	13	49
2017	Provides services to public - Both English and French	38	41	12	6	4	79	9	325

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	31	12	15	14	1	59	29	686
2019	Provides services to public - French only	18	42	23	7	9	0	60	16	51
2019	Provides services to public - Both English and French	29	37	13	12	9	0	66	21	350
2017	Provides services to public - English only	18	36	13	17	17	1	54	33	650
2017	Provides services to public - French only	12	32	23	17	14	3	45	31	49
2017	Provides services to public - Both English and French	19	40	11	15	14	1	59	30	324

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	28	72	684
2019	Provides services to public - French only	23	77	51
2019	Provides services to public - Both English and French	18	82	349
2017	Provides services to public - English only	34	66	649
2017	Provides services to public - French only	27	73	49
2017	Provides services to public - Both English and French	26	74	325
2014	Provides services to public - English only	30	70	477
2014	Provides services to public - Both English and French	15	85	303

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	82	18	195
2019	Provides services to public - French only	85	15	13
2019	Provides services to public - Both English and French	86	14	65
2017	Provides services to public - English only	76	24	216
2017	Provides services to public - French only	79	21	14
2017	Provides services to public - Both English and French	71	29	86
2014	Provides services to public - English only	75	25	155
2014	Provides services to public - Both English and French	79	21	51

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	29	5	13	7	1	0	75	20	158
2019	Provides services to public - French only	46	36	18	0	0	0	0	82	0	11
2019	Provides services to public - Both English and French	44	27	11	12	5	0	0	71	18	56
2017	Provides services to public - English only	35	41	5	13	4	0	1	78	18	163
2017	Provides services to public - French only	36	55	0	9	0	0	0	91	9	11
2017	Provides services to public - Both English and French	39	38	6	11	5	0	0	78	16	61
2014	Provides services to public - English only	57	26	3	11	3	0	0	83	14	123
2014	Provides services to public - Both English and French	37	39	14	5	4	2	0	77	9	40

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	33	20	12	12	1	23	77	684
2019	Provides services to public - French only	15	35	22	9	20	0	15	85	51
2019	Provides services to public - Both English and French	21	28	22	14	12	2	22	78	347
2017	Provides services to public - English only	26	21	18	14	18	2	27	73	651
2017	Provides services to public - French only	21	24	16	15	24	0	21	79	49
2017	Provides services to public - Both English and French	21	19	24	10	23	3	22	78	325

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	61	39	524
2019	Provides services to public - French only	53	47	43
2019	Provides services to public - Both English and French	63	37	262

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	517
2019	Provides services to public - French only	32	68	43
2019	Provides services to public - Both English and French	45	55	259

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	21	16	18	22	1	7	38	44	516
2019	Provides services to public - French only	9	7	34	15	28	0	8	17	46	43
2019	Provides services to public - Both English and French	12	22	21	18	20	1	6	37	41	260
2017	Provides services to public - English only	9	23	12	17	35	1	4	34	54	465
2017	Provides services to public - French only	11	23	10	19	29	0	8	36	53	38
2017	Provides services to public - Both English and French	11	20	13	17	31	1	8	34	52	245

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	16	17	17	32	2	8	27	55	512
2019	Provides services to public - French only	5	4	28	27	32	0	4	9	62	43
2019	Provides services to public - Both English and French	7	18	18	14	35	2	6	27	53	259
2017	Provides services to public - English only	3	8	10	15	57	2	5	12	77	464
2017	Provides services to public - French only	0	2	10	30	54	0	2	3	87	38
2017	Provides services to public - Both English and French	4	9	9	14	56	2	6	14	76	245

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	18	12	9	11	1	6	66	21	675
2019	Provides services to public - French only	33	13	17	19	5	0	13	53	27	51
2019	Provides services to public - Both English and French	44	15	11	9	11	1	9	66	22	345

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment