2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	41	4	16	5	75	21	1082
2019	Does not provide services to public	46	41	3	8	2	87	10	1050
2017	Provides services to public	29	49	4	13	4	78	18	1027
2017	Does not provide services to public	40	46	4	8	2	86	10	928
2014	Provides services to public	31	40	5	16	8	71	24	805
2014	Does not provide services to public	38	44	4	9	4	82	13	842
2011	Provides services to public	35	45	4	12	5	79	16	1572
2011	Does not provide services to public	43	44	4	8	2	87	10	1451
2008	Provides services to public	39	46	4	9	3	85	11	1880
2008	Does not provide services to public	46	43	3	6	2	89	8	1505

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	15	5	4	1	2	90	5	1085
2019	Does not provide services to public	73	17	3	4	2	1	91	6	1052
2017	Provides services to public	71	16	4	5	2	1	89	7	1026
2017	Does not provide services to public	73	18	4	3	2	1	91	5	927
2014	Provides services to public	66	20	4	5	3	1	87	8	804
2014	Does not provide services to public	68	18	6	6	2	1	87	8	841
2011	Provides services to public	67	16	3	5	2	5	89	8	1565
2011	Does not provide services to public	64	19	4	6	2	4	87	8	1447
2008	Provides services to public	70	15	3	5	2	5	90	8	1875
2008	Does not provide services to public	71	16	3	5	2	3	89	8	1502

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	32	7	13	7	0	0	73	20	1088
2019	Does not provide services to public	53	32	6	8	2	0	0	85	10	1049
2017	Provides services to public	35	33	6	15	11	0	0	68	26	1025
2017	Does not provide services to public	48	35	5	8	5	0	0	83	12	927
2014	Provides services to public	38	32	6	13	10	0	0	71	23	804
2014	Does not provide services to public	47	31	5	11	4	2	0	79	16	841
2011	Provides services to public	38	38	7	10	6	0	0	76	16	1562
2011	Does not provide services to public	48	35	6	7	3	0	1	84	10	1446

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	35	11	20	15	0	0	54	35	1083
2019	Does not provide services to public	28	42	11	14	6	0	0	70	19	1045
2018	Provides services to public	14	46	9	21	11	0	0	60	32	768
2018	Does not provide services to public	21	46	10	16	6	0	1	68	22	758
2017	Provides services to public	17	40	10	22	10	0	0	58	32	1024
2017	Does not provide services to public	23	43	11	15	8	0	0	66	23	925
2014	Provides services to public	18	35	10	20	17	0	0	53	37	806
2014	Does not provide services to public	20	38	13	19	10	0	0	58	29	842
2011	Provides services to public	25	38	12	17	8	0	0	63	25	1571
2011	Does not provide services to public	26	40	14	12	6	1	1	67	19	1452
2008	Provides services to public	25	44	12	13	6	0	0	69	19	1877
2008	Does not provide services to public	28	41	10	13	5	0	1	70	19	1500

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	37	9	10	6	76	16	1081
2019	Does not provide services to public	51	36	6	5	2	87	7	1040
2017	Provides services to public	38	35	8	14	5	73	19	1023
2017	Does not provide services to public	52	34	7	4	2	87	6	927
2014	Provides services to public	37	35	7	13	7	72	20	806
2014	Does not provide services to public	46	38	8	5	3	84	8	841

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	31	9	10	6	0	0	75	16	1083
2019	Does not provide services to public	54	30	6	7	2	0	0	84	9	1046
2018	Provides services to public	37	31	11	10	10	0	0	69	20	768
2018	Does not provide services to public	48	31	9	8	4	0	0	80	12	757
2017	Provides services to public	37	33	7	11	11	0	0	70	22	1026
2017	Does not provide services to public	49	31	9	7	4	0	1	80	11	928
2014	Provides services to public	30	32	11	14	12	0	0	63	26	806
2014	Does not provide services to public	44	27	11	11	6	1	1	72	17	841
2011	Provides services to public	32	36	13	9	8	1	1	69	18	1570
2011	Does not provide services to public	44	33	8	8	5	1	1	78	13	1448

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	35	11	8	5	77	13	1088
2019	Does not provide services to public	41	39	10	6	4	80	10	1051
2018	Provides services to public	39	39	9	8	5	78	13	761
2018	Does not provide services to public	32	45	12	7	4	77	11	755
2017	Provides services to public	38	42	9	7	5	80	12	1025
2017	Does not provide services to public	34	44	9	8	4	79	12	929
2014	Provides services to public	34	41	9	8	7	76	15	806
2014	Does not provide services to public	27	42	13	12	7	69	18	842
2011	Provides services to public	42	37	9	8	4	78	12	1564
2011	Does not provide services to public	36	38	12	8	6	74	14	1446
2008	Provides services to public	45	40	7	5	2	85	8	1864
2008	Does not provide services to public	39	41	9	7	3	81	10	1498

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	35	15	16	8	0	61	24	1086
2019	Does not provide services to public	34	38	13	10	5	0	72	15	1050
2018	Provides services to public	20	29	17	19	15	0	49	34	767
2018	Does not provide services to public	26	36	16	13	8	0	63	21	758
2017	Provides services to public	21	32	18	15	15	0	53	30	1025
2017	Does not provide services to public	30	37	14	12	7	0	68	19	927
2014	Provides services to public	16	32	19	17	16	0	48	33	806
2014	Does not provide services to public	25	37	15	12	11	0	62	23	842
2011	Provides services to public	18	35	18	16	13	1	53	29	1571
2011	Does not provide services to public	24	38	18	12	8	0	62	20	1451

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	40	11	14	5	70	19	1080
2019	Does not provide services to public	31	44	11	11	3	75	14	1046
2018	Provides services to public	27	40	15	13	6	66	19	770
2018	Does not provide services to public	26	42	13	14	5	68	19	758
2017	Provides services to public	29	41	12	11	6	71	17	1025
2017	Does not provide services to public	31	40	13	12	5	70	17	927

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	37	10	5	3	0	81	9	1086
2019	Does not provide services to public	47	38	8	5	1	0	86	6	1046
2018	Provides services to public	44	40	8	5	2	1	84	8	765
2018	Does not provide services to public	45	42	7	5	1	0	87	6	758
2017	Provides services to public	43	39	9	5	4	0	82	8	1026
2017	Does not provide services to public	43	42	8	4	3	0	85	7	926
2014	Provides services to public	35	39	12	8	6	0	74	14	805
2014	Does not provide services to public	38	34	15	7	5	1	73	12	842
2011	Provides services to public	35	41	12	7	4	1	77	11	1571
2011	Does not provide services to public	35	42	13	5	3	2	79	8	1449
2008	Provides services to public	50	38	7	3	2	0	88	5	1874
2008	Does not provide services to public	47	38	8	4	2	1	85	6	1504

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	32	13	13	10	64	23	1089
2019	Does not provide services to public	38	36	13	9	4	74	13	1051
2018	Provides services to public	25	34	14	14	13	59	27	760
2018	Does not provide services to public	31	38	14	10	7	70	17	757
2017	Provides services to public	25	35	13	14	13	60	27	1025
2017	Does not provide services to public	32	38	13	11	7	70	17	928

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	29	9	4	2	0	85	6	1077
2019	Does not provide services to public	57	29	9	4	1	0	87	5	1045
2018	Provides services to public	54	32	8	4	2	0	86	6	759
2018	Does not provide services to public	48	35	12	4	1	0	84	5	749
2017	Provides services to public	59	32	6	2	1	0	91	3	1025
2017	Does not provide services to public	52	34	9	4	2	0	86	6	928
2014	Provides services to public	61	26	8	2	1	1	88	3	807
2014	Does not provide services to public	59	26	7	5	3	0	85	8	841
2011	Provides services to public	66	27	5	2	1	0	93	2	1570
2011	Does not provide services to public	57	30	7	3	2	0	88	5	1443

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	35	12	16	12	0	59	28	1081
2019	Does not provide services to public	35	38	11	10	6	0	73	15	1048
2018	Provides services to public	17	34	14	19	16	0	51	35	764
2018	Does not provide services to public	29	42	12	10	7	0	71	17	752
2017	Provides services to public	22	33	13	17	14	0	56	31	1025
2017	Does not provide services to public	31	40	11	11	7	0	71	18	926
2014	Provides services to public	16	33	12	18	21	1	49	39	804
2014	Does not provide services to public	25	41	10	11	11	1	68	22	842
2011	Provides services to public	23	36	15	14	11	1	60	25	1564
2011	Does not provide services to public	29	40	13	11	5	1	71	16	1444

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	33	17	13	11	59	24	1087
2019	Does not provide services to public	41	34	14	7	5	75	12	1051
2018	Provides services to public	20	31	19	16	15	50	31	758
2018	Does not provide services to public	33	36	16	8	6	70	14	752
2017	Provides services to public	23	32	17	14	13	55	28	1024
2017	Does not provide services to public	36	37	12	9	6	73	15	928
2014	Provides services to public	19	31	15	15	19	51	34	807
2014	Does not provide services to public	31	34	16	11	8	65	19	842

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	34	12	14	8	0	0	66	23	1073
2019	Does not provide services to public	37	41	10	7	4	0	0	79	11	1042
2018	Provides services to public	22	34	16	17	11	0	0	56	28	764
2018	Does not provide services to public	32	40	13	9	5	0	1	72	14	756
2017	Provides services to public	26	35	13	13	12	0	0	62	25	1026
2017	Does not provide services to public	36	37	12	9	5	0	0	74	14	927
2014	Provides services to public	23	31	15	16	14	1	0	54	31	805
2014	Does not provide services to public	32	33	15	12	8	0	0	65	20	841
2011	Provides services to public	28	39	13	11	7	0	0	68	19	1565
2011	Does not provide services to public	38	39	11	8	3	0	0	77	12	1446

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	34	10	8	3	79	11	1085
2019	Does not provide services to public	50	34	8	5	3	84	7	1050
2018	Provides services to public	40	36	13	8	4	76	11	761
2018	Does not provide services to public	39	41	11	7	2	81	9	757
2017	Provides services to public	40	39	11	6	4	79	10	1026
2017	Does not provide services to public	43	38	9	6	3	81	9	927
2014	Provides services to public	43	34	10	9	4	77	13	803
2014	Does not provide services to public	40	37	11	9	4	76	13	840
2011	Provides services to public	44	39	8	6	3	83	9	1573
2011	Does not provide services to public	43	39	8	7	3	82	10	1451
2008	Provides services to public	49	38	7	4	2	87	6	1881
2008	Does not provide services to public	48	39	7	5	2	86	7	1508

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	23	17	12	16	1	53	29	1086
2019	Does not provide services to public	34	32	18	10	5	1	67	15	1048
2018	Provides services to public	25	20	19	15	19	1	45	35	768
2018	Does not provide services to public	32	31	17	11	8	1	64	19	758
2017	Provides services to public	24	25	17	17	16	1	49	34	1023
2017	Does not provide services to public	32	36	17	9	5	1	68	14	928
2014	Provides services to public	21	23	22	13	20	2	44	33	807
2014	Does not provide services to public	29	32	21	8	9	0	62	18	841
2011	Provides services to public	30	24	21	11	13	1	55	24	1567
2011	Does not provide services to public	32	34	19	9	6	1	66	15	1447
2008	Provides services to public	27	28	22	13	10	1	55	22	1881
2008	Does not provide services to public	31	35	20	8	5	1	67	12	1506

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	27	29	15	8	1	2	23	47	1085
2019	Does not provide services to public	11	26	39	16	7	0	1	24	37	1050
2018	Provides services to public	14	32	33	13	5	1	2	19	48	767
2018	Does not provide services to public	13	29	34	15	7	1	2	22	43	757
2017	Provides services to public	17	29	30	13	8	0	2	22	47	1020
2017	Does not provide services to public	15	24	37	15	6	0	2	22	40	925
2014	Provides services to public	21	30	30	12	4	1	1	17	52	807
2014	Does not provide services to public	18	30	33	12	5	0	1	17	49	841
2011	Provides services to public	21	29	27	12	7	1	2	20	53	1556
2011	Does not provide services to public	16	30	32	12	7	0	2	20	47	1445
2008	Provides services to public	13	31	33	14	7	1	2	22	45	1862
2008	Does not provide services to public	10	27	37	17	7	1	2	25	38	1501

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	22	29	18	13	1	1	32	39	1082
2019	Does not provide services to public	9	19	29	27	12	1	2	41	29	1044
2018	Provides services to public	17	23	28	20	9	2	1	30	41	764
2018	Does not provide services to public	9	25	32	22	10	2	1	33	34	753
2017	Provides services to public	15	22	29	17	12	2	2	31	38	1020
2017	Does not provide services to public	9	21	33	21	12	2	3	34	31	921
2014	Provides services to public	25	27	26	14	5	1	2	19	54	805
2014	Does not provide services to public	19	25	31	13	8	2	2	22	46	836
2011	Provides services to public	18	23	27	15	10	4	3	27	44	1553
2011	Does not provide services to public	15	21	29	19	11	3	3	32	38	1443
2008	Provides services to public	9	19	31	23	11	3	3	36	30	1859
2008	Does not provide services to public	9	16	28	25	15	3	4	43	27	1493

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	21	29	20	12	1	3	33	36	1083
2019	Does not provide services to public	13	23	34	18	9	1	2	28	37	1045
2018	Provides services to public	15	23	31	19	9	1	2	29	39	765
2018	Does not provide services to public	15	26	30	17	8	1	2	26	43	754
2017	Provides services to public	16	23	29	16	10	1	4	28	41	1020
2017	Does not provide services to public	15	23	35	15	8	1	4	24	40	921
2014	Provides services to public	19	21	33	14	8	2	3	23	42	805
2014	Does not provide services to public	31	25	20	11	8	2	2	20	59	838
2011	Provides services to public	21	25	27	12	7	2	5	21	50	1555
2011	Does not provide services to public	20	23	28	15	7	3	4	24	46	1444
2008	Provides services to public	16	27	28	14	7	3	4	23	46	1857
2008	Does not provide services to public	14	22	30	19	9	2	4	30	38	1497

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	14	29	26	18	0	3	45	25	1076
2019	Does not provide services to public	7	17	34	27	13	1	1	40	25	1044
2018	Provides services to public	12	15	33	24	13	1	2	38	28	758
2018	Does not provide services to public	9	21	32	25	10	1	2	36	31	751
2017	Provides services to public	13	18	29	20	15	1	4	37	32	1017
2017	Does not provide services to public	10	19	34	23	11	1	2	35	30	918
2014	Provides services to public	21	18	29	21	7	1	3	30	40	802
2014	Does not provide services to public	22	18	31	18	10	0	1	28	40	833
2011	Provides services to public	15	19	32	18	9	2	5	29	36	1546
2011	Does not provide services to public	14	20	30	20	11	2	3	33	36	1440
2008	Provides services to public	10	18	35	22	10	1	4	34	30	1851
2008	Does not provide services to public	7	17	32	27	12	1	3	41	25	1497

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	19	24	18	16	1	2	35	40	1087
2019	Does not provide services to public	9	18	30	24	15	1	2	40	28	1039
2018	Provides services to public	28	23	24	14	7	2	2	22	53	766
2018	Does not provide services to public	14	27	31	16	8	1	2	25	42	754
2017	Provides services to public	25	24	23	12	12	2	3	25	51	1019
2017	Does not provide services to public	18	24	28	15	10	1	3	27	44	923
2014	Provides services to public	37	25	23	8	5	1	1	14	63	806
2014	Does not provide services to public	28	24	25	11	8	1	3	20	54	841
2011	Provides services to public	32	25	20	11	8	1	3	20	59	1557
2011	Does not provide services to public	21	25	27	13	9	1	3	23	49	1441
2008	Provides services to public	17	26	28	15	9	1	3	25	45	1861
2008	Does not provide services to public	14	21	30	19	11	1	3	31	37	1498

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	22	27	18	12	2	3	31	41	1077
2019	Does not provide services to public	9	18	30	23	15	3	3	40	28	1042
2018	Provides services to public	22	21	28	16	9	3	2	26	45	764
2018	Does not provide services to public	10	22	30	23	11	2	2	36	33	753
2017	Provides services to public	16	22	27	18	10	3	4	30	41	1019
2017	Does not provide services to public	9	18	30	23	13	3	4	39	29	922
2014	Provides services to public	20	18	26	20	9	3	4	31	41	805
2014	Does not provide services to public	12	17	29	24	13	2	3	39	31	838
2011	Provides services to public	14	22	28	20	9	2	4	31	39	1546
2011	Does not provide services to public	10	17	27	24	15	2	5	42	29	1437
2008	Provides services to public	12	25	29	19	10	2	3	31	39	1859
2008	Does not provide services to public	11	18	25	24	15	3	4	42	31	1491

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	26	29	13	8	1	1	22	49	1085
2019	Does not provide services to public	11	22	36	19	9	1	2	29	34	1049
2018	Provides services to public	26	26	32	11	4	1	1	15	53	767
2018	Does not provide services to public	12	25	37	17	6	1	2	24	38	757
2017	Provides services to public	24	27	30	11	6	1	1	17	52	1019
2017	Does not provide services to public	12	24	37	15	8	2	2	24	37	920
2014	Provides services to public	25	23	32	13	4	1	2	17	50	801
2014	Does not provide services to public	18	29	27	13	8	2	3	22	50	838

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	27	33	15	6	0	1	21	46	1086
2019	Does not provide services to public	6	19	39	24	10	0	1	34	26	1049

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	11	4	2	2	1	3	91	5	1086
2019	Does not provide services to public	74	12	6	4	2	0	2	88	6	1050
2017	Provides services to public	75	12	4	3	2	0	3	90	6	1024
2017	Does not provide services to public	76	11	6	2	2	0	3	90	4	928
2014	Provides services to public	73	13	5	3	3	0	3	89	6	807
2014	Does not provide services to public	70	16	5	3	2	0	3	89	6	842
2011	Provides services to public	72	14	4	3	3	1	3	90	6	1569
2011	Does not provide services to public	71	15	5	3	2	0	3	90	5	1446
2008	Provides services to public	71	14	4	3	3	0	4	90	6	1878
2008	Does not provide services to public	72	10	5	2	3	0	6	89	6	1504

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	29	15	11	9	5	2	62	22	1082
2019	Does not provide services to public	31	30	15	9	6	6	4	67	17	1049
2018	Provides services to public	18	28	20	15	12	5	2	50	29	767
2018	Does not provide services to public	22	33	19	11	7	4	3	59	20	758
2017	Provides services to public	23	28	16	12	14	5	2	55	28	1025
2017	Does not provide services to public	30	30	14	10	7	6	3	66	19	927
2014	Provides services to public	22	29	17	12	12	5	2	56	26	805
2014	Does not provide services to public	31	26	18	9	8	3	5	62	18	841

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	27	9	12	7	0	71	20	1087
2019	Does not provide services to public	49	28	10	8	6	1	77	14	1051
2018	Provides services to public	33	30	9	16	11	1	64	27	764
2018	Does not provide services to public	37	33	9	11	8	1	72	19	757
2017	Provides services to public	38	29	10	11	11	0	68	23	1026
2017	Does not provide services to public	44	30	8	10	7	1	75	17	928
2014	Provides services to public	36	32	10	11	9	1	69	21	807
2014	Does not provide services to public	41	30	8	10	9	1	73	19	840

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	33	6	10	3	0	80	13	1083
2019	Does not provide services to public	53	32	5	7	2	0	86	9	1047
2018	Provides services to public	37	40	8	11	4	0	77	15	767
2018	Does not provide services to public	48	33	7	8	3	1	82	11	759
2017	Provides services to public	38	37	9	10	5	0	75	16	1022
2017	Does not provide services to public	50	33	7	6	3	1	84	9	928
2014	Provides services to public	36	39	9	12	5	0	75	16	807
2014	Does not provide services to public	43	36	8	9	3	0	80	12	840

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	38	10	7	3	1	80	10	1086
2019	Does not provide services to public	46	38	9	4	3	1	85	7	1051
2018	Provides services to public	33	39	14	7	5	1	73	13	766
2018	Does not provide services to public	39	37	14	5	3	2	78	8	758

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	26	16	5	4	1	5	74	10	1089
2019	Does not provide services to public	55	23	12	4	3	1	3	80	7	1048

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	29	12	9	8	1	0	70	18	1085
2019	Does not provide services to public	43	31	12	7	5	1	1	76	12	1052
2018	Provides services to public	32	29	15	13	10	1	0	62	22	767
2018	Does not provide services to public	37	36	11	9	6	1	1	73	15	751
2017	Provides services to public	35	32	11	11	11	0	0	67	22	1027
2017	Does not provide services to public	41	34	11	8	5	1	0	75	13	927
2014	Provides services to public	37	34	10	10	8	1	1	72	18	807
2014	Does not provide services to public	46	28	11	8	6	1	0	75	14	842
2011	Provides services to public	31	35	16	11	6	0	0	67	17	1574
2011	Does not provide services to public	37	36	12	8	6	0	1	73	14	1448
2008	Provides services to public	31	37	12	11	7	0	0	69	19	1881
2008	Does not provide services to public	37	33	12	9	6	1	0	71	16	1506

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	24	11	7	5	2	1	77	12	1084
2019	Does not provide services to public	56	25	9	5	3	2	1	83	8	1047
2018	Provides services to public	41	30	14	7	7	1	1	72	13	763
2018	Does not provide services to public	47	29	13	6	5	1	0	76	11	749
2017	Provides services to public	44	26	11	9	7	1	0	72	17	1026
2017	Does not provide services to public	49	29	10	6	3	2	1	81	9	928
2014	Provides services to public	48	25	10	8	8	1	1	74	16	805
2014	Does not provide services to public	51	26	11	4	5	2	2	79	10	842
2011	Provides services to public	37	34	14	9	6	2	0	72	14	1569
2011	Does not provide services to public	45	31	11	6	4	3	0	79	10	1448
2008	Provides services to public	38	34	13	8	5	3	0	73	13	1881
2008	Does not provide services to public	46	29	10	7	5	2	1	77	12	1506

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	26	12	10	6	1	0	72	16	1079
2019	Does not provide services to public	49	30	8	8	4	0	1	80	12	1045
2018	Provides services to public	38	27	14	11	8	0	0	66	19	765
2018	Does not provide services to public	43	32	9	10	6	0	0	75	16	745
2017	Provides services to public	39	31	10	10	9	0	0	70	20	1023
2017	Does not provide services to public	45	32	8	9	4	1	0	78	13	928
2014	Provides services to public	42	30	9	11	8	0	1	72	19	807
2014	Does not provide services to public	49	25	12	7	6	0	0	75	13	842
2011	Provides services to public	34	37	12	10	7	0	0	71	17	1568
2011	Does not provide services to public	41	38	8	7	6	1	0	79	13	1446
2008	Provides services to public	37	37	10	9	6	1	0	74	15	1879
2008	Does not provide services to public	44	32	9	10	5	1	0	76	15	1507

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	84	7	3	1	1	3	94	3	1078
2019	Does not provide services to public	83	9	3	1	1	3	95	3	1044
2017	Provides services to public	81	10	4	1	2	3	93	3	1026
2017	Does not provide services to public	85	7	4	1	1	2	94	2	927
2014	Provides services to public	81	8	3	2	3	3	92	5	806
2014	Does not provide services to public	82	9	4	2	1	2	92	3	841
2011	Provides services to public	78	12	3	2	2	3	93	3	1562
2011	Does not provide services to public	80	11	3	2	2	2	94	3	1447
2008	Provides services to public	81	9	3	2	2	4	93	4	1879
2008	Does not provide services to public	82	7	3	1	2	4	93	4	1506

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	18	5	5	5	2	3	84	10	1086
2019	Does not provide services to public	66	19	6	4	2	1	2	88	6	1050
2017	Provides services to public	50	25	6	7	7	3	3	78	15	1023
2017	Does not provide services to public	59	22	6	3	2	3	3	87	6	926
2014	Provides services to public	55	22	5	6	6	2	4	82	13	807
2014	Does not provide services to public	60	16	8	4	6	2	4	81	11	842
2011	Provides services to public	43	26	9	7	7	2	6	74	16	1570
2011	Does not provide services to public	54	25	7	5	3	2	4	84	9	1443

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	22	9	4	4	1	83	8	1086
2019	Does not provide services to public	65	22	6	3	3	1	88	6	1049
2018	Provides services to public	53	24	10	5	6	0	78	12	764
2018	Does not provide services to public	55	26	10	5	4	0	81	9	748
2017	Provides services to public	52	22	12	6	6	1	76	12	1025
2017	Does not provide services to public	63	22	8	3	3	1	86	6	928

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	27	9	8	6	0	0	77	14	1086
2019	Does not provide services to public	58	26	6	6	4	0	0	84	10	1051
2018	Provides services to public	44	24	12	10	9	0	0	68	19	766
2018	Does not provide services to public	47	28	10	9	6	0	0	75	14	752
2017	Provides services to public	47	24	10	9	10	0	0	71	19	1021
2017	Does not provide services to public	56	26	7	7	4	0	0	82	10	925
2014	Provides services to public	49	25	9	7	8	1	1	75	15	805
2014	Does not provide services to public	58	20	10	7	6	0	0	78	12	841

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	51	21	5	3	0	0	71	8	107
2019	Does not provide services to public	23	49	15	9	2	1	2	74	11	266

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	28	16	8	5	6	0	69	14	1083
2019	Does not provide services to public	32	35	15	9	4	5	0	71	13	1048
2018	Provides services to public	28	27	19	11	7	8	0	60	20	767
2018	Does not provide services to public	27	34	17	10	5	6	0	65	17	757
2017	Provides services to public	30	29	16	8	8	10	1	65	17	1026
2017	Does not provide services to public	29	35	15	10	5	7	0	69	16	927
2014	Provides services to public	21	21	23	12	13	9	0	47	28	807
2014	Does not provide services to public	17	30	19	13	14	7	1	51	29	842
2011	Provides services to public	19	30	24	11	10	7	0	52	22	1568
2011	Does not provide services to public	19	31	21	13	8	7	1	54	23	1446

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	28	17	13	8	2	0	62	21	1083
2019	Does not provide services to public	29	36	17	10	5	2	0	67	15	1048
2018	Provides services to public	21	30	16	17	13	3	0	53	31	767
2018	Does not provide services to public	23	34	19	15	7	2	0	59	22	753
2017	Provides services to public	24	29	16	16	12	3	1	54	29	1024
2017	Does not provide services to public	25	36	17	14	7	2	0	62	21	928
2014	Provides services to public	15	21	18	20	23	3	0	37	44	807
2014	Does not provide services to public	14	24	21	19	18	4	1	40	38	841
2011	Provides services to public	16	27	23	17	15	2	0	44	33	1563
2011	Does not provide services to public	17	30	20	18	12	3	0	49	31	1443
2008	Provides services to public	22	33	18	14	9	4	0	58	23	1872
2008	Does not provide services to public	26	36	16	12	7	3	0	64	19	1504

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	27	19	17	11	4	0	52	28	1082
2019	Does not provide services to public	20	34	20	17	6	3	0	55	24	1047
2018	Provides services to public	15	25	20	18	17	6	0	42	37	764
2018	Does not provide services to public	14	30	19	21	9	5	0	47	33	757
2017	Provides services to public	15	24	18	20	15	6	1	42	38	1022
2017	Does not provide services to public	16	30	19	20	9	5	0	49	31	929
2014	Provides services to public	11	18	18	23	25	5	0	30	51	806
2014	Does not provide services to public	11	19	21	21	22	5	1	32	46	841
2011	Provides services to public	10	26	22	21	16	6	0	38	38	1560
2011	Does not provide services to public	9	28	23	20	11	8	0	41	35	1449
2008	Provides services to public	12	31	20	20	10	6	0	47	32	1877
2008	Does not provide services to public	13	37	17	16	9	7	1	55	27	1505

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	29	17	18	13	2	0	51	32	1086
2019	Does not provide services to public	17	34	16	21	10	2	0	52	31	1046
2018	Provides services to public	13	24	17	23	20	3	0	38	44	764
2018	Does not provide services to public	14	29	19	23	13	2	0	44	37	757
2017	Provides services to public	17	29	16	20	15	3	0	47	36	1024
2017	Does not provide services to public	16	32	15	21	13	3	0	49	35	924
2014	Provides services to public	12	19	17	19	29	4	0	32	50	806
2014	Does not provide services to public	9	24	15	27	22	3	1	34	51	839
2011	Provides services to public	12	30	17	21	16	3	0	44	38	1562
2011	Does not provide services to public	11	31	16	23	15	4	0	44	39	1449
2008	Provides services to public	17	39	14	19	8	3	0	57	28	1878
2008	Does not provide services to public	18	38	13	19	8	3	0	58	28	1506

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	19	11	4	4	10	2	79	9	1083
2019	Does not provide services to public	45	26	13	4	2	9	1	79	6	1051

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	41	17	10	4	1	0	69	14	1087
2019	Does not provide services to public	29	46	14	7	3	1	0	76	9	1048
2018	Provides services to public	24	41	16	13	6	1	0	65	19	762
2018	Does not provide services to public	24	48	16	8	3	1	0	72	12	754
2017	Provides services to public	30	41	14	9	4	1	0	72	14	1026
2017	Does not provide services to public	30	42	15	9	4	1	0	72	13	929
2014	Provides services to public	17	31	19	17	14	2	0	49	32	806
2014	Does not provide services to public	15	31	21	19	10	3	1	48	30	842
2011	Provides services to public	24	41	17	11	6	1	0	66	17	1565
2011	Does not provide services to public	22	43	17	10	5	2	1	67	16	1447

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	27	14	25	20	1	0	40	46	1083
2019	Does not provide services to public	15	34	20	20	10	2	0	50	30	1046

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	33	15	12	8	2	1	64	21	1087
2019	Does not provide services to public	31	36	15	11	5	2	1	69	16	1047
2018	Provides services to public	26	38	14	13	7	2	0	65	21	762
2018	Does not provide services to public	29	40	14	9	5	2	0	71	15	754
2017	Provides services to public	34	35	11	11	7	1	1	70	18	1024
2017	Does not provide services to public	37	35	12	8	5	3	1	74	13	926
2014	Provides services to public	32	37	13	9	6	2	1	71	15	805
2014	Does not provide services to public	37	34	15	4	5	3	1	74	10	842
2011	Provides services to public	33	38	10	9	5	3	1	74	15	1564
2011	Does not provide services to public	36	33	13	9	5	3	1	73	14	1443
2008	Provides services to public	34	36	11	9	5	4	1	74	14	1877
2008	Does not provide services to public	34	35	12	8	4	5	1	74	13	1505

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	37	19	9	5	0	67	13	1080
2019	Does not provide services to public	32	38	19	7	3	1	71	10	1047
2018	Provides services to public	27	34	22	10	5	1	62	16	760
2018	Does not provide services to public	29	39	18	9	4	1	69	13	750

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	23	20	12	14	8	2	50	28	1083
2019	Does not provide services to public	20	23	21	15	10	9	2	49	28	1051
2018	Provides services to public	18	20	21	14	18	8	1	42	35	761
2018	Does not provide services to public	18	24	20	14	13	8	2	47	31	756
2017	Provides services to public	19	24	17	16	16	8	1	47	35	1025
2017	Does not provide services to public	18	22	17	19	11	10	3	46	34	928
2014	Provides services to public	16	26	17	16	15	8	2	47	34	806
2014	Does not provide services to public	16	22	16	19	13	9	5	44	37	840
2011	Provides services to public	16	25	20	17	13	7	2	46	32	1565
2011	Does not provide services to public	16	24	20	17	12	10	2	45	32	1450

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	28	16	16	14	4	0	52	31	1085
2019	Does not provide services to public	26	36	17	13	6	2	0	63	20	1047
2018	Provides services to public	14	22	20	21	20	3	0	37	42	759
2018	Does not provide services to public	20	33	17	18	8	3	0	55	27	754
2017	Provides services to public	17	24	17	20	16	4	1	43	39	1027
2017	Does not provide services to public	22	35	16	16	9	3	0	59	25	927
2014	Provides services to public	11	24	17	19	21	5	1	38	43	807
2014	Does not provide services to public	15	22	21	20	14	4	2	40	37	840
2011	Provides services to public	18	29	18	17	15	3	0	49	33	1568
2011	Does not provide services to public	18	33	18	16	11	2	1	53	28	1448
2008	Provides services to public	19	36	18	16	9	2	1	56	25	1881
2008	Does not provide services to public	23	37	15	13	8	3	1	63	22	1504

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	24	14	15	19	4	2	48	37	1085
2019	Does not provide services to public	27	32	15	13	10	1	1	61	24	1050
2018	Provides services to public	14	21	15	20	25	3	2	37	48	761
2018	Does not provide services to public	20	34	14	15	13	2	2	57	29	757
2017	Provides services to public	14	21	15	19	25	4	3	38	46	1025
2017	Does not provide services to public	20	29	15	16	15	3	2	52	33	925
2014	Provides services to public	9	18	15	18	30	5	3	30	53	806
2014	Does not provide services to public	12	22	19	19	19	4	4	37	42	842
2011	Provides services to public	10	19	18	19	26	2	5	32	49	1570
2011	Does not provide services to public	12	28	17	17	19	3	4	43	39	1452
2008	Provides services to public	14	27	17	19	16	2	4	43	38	1881
2008	Does not provide services to public	20	33	13	16	13	3	3	56	31	1504

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	22	11	4	3	1	5	81	8	1085
2019	Does not provide services to public	53	24	12	3	2	0	5	81	6	1049

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	9	9	7	7	2	13	73	17	1084
2019	Does not provide services to public	56	11	9	4	5	2	13	78	11	1048

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	22	17	10	8	1	4	63	19	1082
2019	Does not provide services to public	48	25	13	5	3	2	4	77	9	1046

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	20	17	10	10	2	4	60	22	1082
2019	Does not provide services to public	45	23	14	7	4	3	5	73	12	1042

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	18	14	11	16	3	5	55	30	1079
2019	Does not provide services to public	43	21	14	8	7	2	4	68	17	1050

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	15	8	4	4	2	6	83	8	1084
2019	Does not provide services to public	65	16	8	2	1	2	6	87	4	1049

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	77	8	2	2	3	3	5	92	5	1083
2019	Does not provide services to public	78	7	3	1	2	4	6	94	3	1045

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	7	4	2	3	2	8	90	5	1078
2019	Does not provide services to public	79	5	2	1	1	2	10	96	2	1042

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	37	18	16	9	2	56	26	1088
2019	Does not provide services to public	21	48	16	8	4	3	71	13	1046
2018	Provides services to public	13	30	22	19	13	3	44	33	762
2018	Does not provide services to public	20	41	21	9	5	3	63	15	757
2017	Provides services to public	16	30	21	17	13	4	47	30	1025
2017	Does not provide services to public	22	37	19	13	5	4	61	19	929

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	37	11	9	4	2	75	14	1083
2019	Does not provide services to public	38	41	12	6	2	1	80	9	1041
2018	Provides services to public	35	39	12	7	5	2	75	12	765
2018	Does not provide services to public	37	42	13	4	1	2	81	5	753
2017	Provides services to public	37	38	12	8	4	1	76	12	1025
2017	Does not provide services to public	39	38	12	6	2	2	80	8	928
2014	Provides services to public	34	41	12	7	4	2	76	11	807
2014	Does not provide services to public	38	36	13	7	3	3	76	10	842
2011	Provides services to public	26	40	19	8	5	2	67	13	1564
2011	Does not provide services to public	29	41	17	5	4	3	73	10	1444

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	34	12	5	2	3	0	80	8	1076
2019	Does not provide services to public	44	36	12	3	1	3	0	83	5	1041
2018	Provides services to public	38	35	13	6	4	3	0	76	11	767
2018	Does not provide services to public	39	39	13	4	2	3	0	80	6	753
2017	Provides services to public	36	35	16	5	4	3	1	73	10	1022
2017	Does not provide services to public	39	35	15	4	3	5	0	78	7	926
2014	Provides services to public	36	36	16	5	3	4	1	75	8	806
2014	Does not provide services to public	36	32	20	3	2	7	1	74	5	840

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	33	9	6	3	0	82	9	1087
2019	Does not provide services to public	50	37	8	3	2	0	87	5	1046
2018	Provides services to public	41	38	9	6	5	0	79	11	767
2018	Does not provide services to public	47	37	10	5	1	0	84	6	753
2017	Provides services to public	42	36	9	9	4	0	78	13	1022
2017	Does not provide services to public	48	36	8	6	3	0	84	8	928
2014	Provides services to public	37	37	11	9	6	0	74	15	805
2014	Does not provide services to public	37	40	11	7	5	0	77	12	841
2011	Provides services to public	32	40	14	9	5	0	72	14	1552
2011	Does not provide services to public	37	41	13	5	4	0	78	9	1444
2008	Provides services to public	34	43	11	8	3	1	77	11	1876
2008	Does not provide services to public	42	40	10	5	2	1	83	7	1505

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	27	14	11	9	0	66	20	1084
2019	Does not provide services to public	42	35	13	6	4	0	77	10	1044
2018	Provides services to public	30	29	16	13	11	0	59	24	766
2018	Does not provide services to public	36	32	17	10	4	0	69	15	752
2017	Provides services to public	29	30	17	12	11	0	59	24	1025
2017	Does not provide services to public	35	34	16	9	5	0	69	14	927
2014	Provides services to public	21	30	15	16	17	0	51	34	807
2014	Does not provide services to public	22	29	22	14	12	1	52	26	842
2011	Provides services to public	25	34	19	13	9	1	59	22	1562
2011	Does not provide services to public	28	35	18	11	6	1	64	18	1447

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	31	13	13	7	0	66	21	1079
2019	Does not provide services to public	42	37	12	6	4	0	79	10	1045
2018	Provides services to public	28	33	17	13	9	0	61	22	759
2018	Does not provide services to public	34	37	15	10	3	0	71	13	749
2017	Provides services to public	27	34	17	13	9	0	61	21	1027
2017	Does not provide services to public	36	36	14	10	4	0	72	14	928
2014	Provides services to public	21	30	16	17	16	0	51	33	807
2014	Does not provide services to public	22	31	21	15	12	0	53	26	842
2011	Provides services to public	24	37	17	14	8	0	61	22	1558
2011	Does not provide services to public	27	39	16	11	6	1	66	18	1446
2008	Provides services to public	33	41	12	9	4	1	75	13	1881
2008	Does not provide services to public	41	38	11	7	3	1	80	9	1506

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	20	18	14	11	3	0	55	26	1086
2019	Does not provide services to public	38	25	18	10	6	3	0	65	16	1046
2018	Provides services to public	29	21	19	15	14	2	0	51	30	766
2018	Does not provide services to public	30	28	19	13	5	4	0	61	20	755
2017	Provides services to public	28	22	19	14	13	5	0	53	28	1027
2017	Does not provide services to public	33	26	16	13	7	4	0	62	21	926
2014	Provides services to public	25	19	19	16	15	6	1	47	33	807
2014	Does not provide services to public	25	25	20	12	10	5	2	54	24	842
2011	Provides services to public	29	25	15	15	11	4	1	57	27	1558
2011	Does not provide services to public	30	25	16	12	10	6	1	60	23	1448
2008	Provides services to public	32	29	16	10	7	5	1	65	18	1878
2008	Does not provide services to public	36	28	16	10	5	4	1	68	16	1506

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	26	38	36	1090
2019	Does not provide services to public	29	34	37	1052
2018	Provides services to public	26	38	36	766
2018	Does not provide services to public	28	37	36	755
2017	Provides services to public	23	40	37	1027
2017	Does not provide services to public	26	37	37	929
2014	Provides services to public	24	39	38	806
2014	Does not provide services to public	27	37	36	842
2011	Provides services to public	21	48	32	1568
2011	Does not provide services to public	24	47	30	1449

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	17	22	31	6	16	8	265
2019	Does not provide services to public	20	34	21	4	15	7	284
2018	Provides services to public	15	21	41	10	9	5	201
2018	Does not provide services to public	17	46	18	3	12	4	206
2017	Provides services to public	19	23	31	7	14	6	233
2017	Does not provide services to public	19	31	19	6	21	3	239
2014	Provides services to public	25	11	28	15	9999	20	192
2014	Does not provide services to public	19	31	17	15	9999	18	210
2011	Provides services to public	30	14	35	9	9999	11	321
2011	Does not provide services to public	28	26	31	7	9999	9	343

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	46	10	6	3	0	1	81	9	1083
2019	Does not provide services to public	36	47	5	5	2	1	2	86	8	1049

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	27	9	2	2	4	1	85	4	1084
2019	Does not provide services to public	58	25	7	2	1	5	3	90	2	1048

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	1087
2019	Does not provide services to public	11	89	1050
2018	Provides services to public	19	81	766
2018	Does not provide services to public	14	86	757

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	167
2019	Does not provide services to public	45	55	124
2018	Provides services to public	58	42	143
2018	Does not provide services to public	47	53	107

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	167
2019	Does not provide services to public	70	30	124
2018	Provides services to public	50	50	143
2018	Does not provide services to public	63	37	107

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	167
2019	Does not provide services to public	5	95	124
2018	Provides services to public	5	95	143
2018	Does not provide services to public	7	93	107

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	166
2019	Does not provide services to public	44	56	124
2018	Provides services to public	41	59	143
2018	Does not provide services to public	34	66	107

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	166
2019	Does not provide services to public	49	51	124
2018	Provides services to public	38	62	143
2018	Does not provide services to public	31	69	107

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	166
2019	Does not provide services to public	49	51	124
2018	Provides services to public	44	56	143
2018	Does not provide services to public	47	53	107

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	166
2019	Does not provide services to public	55	45	124
2018	Provides services to public	38	62	143
2018	Does not provide services to public	42	58	107

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	166
2019	Does not provide services to public	38	62	124
2018	Provides services to public	30	70	143
2018	Does not provide services to public	29	71	107

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	166
2019	Does not provide services to public	45	55	124
2018	Provides services to public	55	45	143
2018	Does not provide services to public	54	46	107

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	166
2019	Does not provide services to public	35	65	124
2018	Provides services to public	31	69	143
2018	Does not provide services to public	27	73	107

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	166
2019	Does not provide services to public	4	96	124
2018	Provides services to public	8	92	143
2018	Does not provide services to public	6	94	107

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	166
2019	Does not provide services to public	10	90	124
2018	Provides services to public	18	82	143
2018	Does not provide services to public	5	95	107

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	166
2019	Does not provide services to public	47	53	124
2018	Provides services to public	50	50	143
2018	Does not provide services to public	42	58	107

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	166
2019	Does not provide services to public	26	74	124
2018	Provides services to public	21	79	143
2018	Does not provide services to public	21	79	107

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	166
2019	Does not provide services to public	16	84	124
2018	Provides services to public	17	83	143
2018	Does not provide services to public	15	85	107

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	57	43	166
2019	Does not provide services to public	53	47	123
2018	Provides services to public	52	48	143
2018	Does not provide services to public	52	48	106

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	166
2019	Does not provide services to public	27	73	123
2018	Provides services to public	26	74	143
2018	Does not provide services to public	25	75	106

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	166
2019	Does not provide services to public	12	88	123
2018	Provides services to public	6	94	143
2018	Does not provide services to public	6	94	106

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	166
2019	Does not provide services to public	25	75	123
2018	Provides services to public	23	77	143
2018	Does not provide services to public	19	81	106

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	166
2019	Does not provide services to public	8	92	123

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	166
2019	Does not provide services to public	4	96	123
2018	Provides services to public	11	89	143
2018	Does not provide services to public	0	100	106

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	166
2019	Does not provide services to public	11	89	123
2018	Provides services to public	13	87	143
2018	Does not provide services to public	10	90	106

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	166
2019	Does not provide services to public	8	92	123
2018	Provides services to public	11	89	143
2018	Does not provide services to public	5	95	106

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	166
2019	Does not provide services to public	27	73	123
2018	Provides services to public	25	75	143
2018	Does not provide services to public	35	65	106

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	150
2019	Does not provide services to public	8	92	115
2018	Provides services to public	13	87	126
2018	Does not provide services to public	7	93	107

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	150
2019	Does not provide services to public	17	83	115
2018	Provides services to public	22	78	126
2018	Does not provide services to public	24	76	107

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	150
2019	Does not provide services to public	5	95	115
2018	Provides services to public	5	95	126
2018	Does not provide services to public	9	91	107

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	150
2019	Does not provide services to public	11	89	115
2018	Provides services to public	11	89	126
2018	Does not provide services to public	6	94	107

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	150
2019	Does not provide services to public	16	84	115
2018	Provides services to public	6	94	126
2018	Does not provide services to public	7	93	107

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	150
2019	Does not provide services to public	16	84	115
2018	Provides services to public	6	94	126
2018	Does not provide services to public	12	88	107

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	150
2019	Does not provide services to public	14	86	115
2018	Provides services to public	9	91	126
2018	Does not provide services to public	15	85	107

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	150
2019	Does not provide services to public	9	91	115
2018	Provides services to public	10	90	126
2018	Does not provide services to public	7	93	107

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	150
2019	Does not provide services to public	36	64	115
2018	Provides services to public	33	67	126
2018	Does not provide services to public	22	78	107

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	150
2019	Does not provide services to public	5	95	115
2018	Provides services to public	6	94	126
2018	Does not provide services to public	6	94	107

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	150
2019	Does not provide services to public	56	44	115
2018	Provides services to public	46	54	126
2018	Does not provide services to public	45	55	107

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	57	43	150
2019	Does not provide services to public	63	37	115
2018	Provides services to public	52	48	126
2018	Does not provide services to public	58	42	107

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	150
2019	Does not provide services to public	4	96	115

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	150
2019	Does not provide services to public	9	91	115
2018	Provides services to public	21	79	126
2018	Does not provide services to public	10	90	107

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	1088
2019	Does not provide services to public	15	85	1047

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	16	20	8	8	22	9	49	23	1086
2019	Does not provide services to public	17	17	21	7	6	26	7	49	19	1052
2018	Provides services to public	12	17	26	9	10	22	3	39	26	766
2018	Does not provide services to public	15	18	23	8	6	25	5	47	21	759
2017	Provides services to public	13	16	23	9	11	22	8	40	28	1026
2017	Does not provide services to public	16	14	18	6	6	31	9	51	19	928
2014	Provides services to public	13	15	23	9	8	25	6	41	25	806
2014	Does not provide services to public	13	17	23	5	7	30	5	46	19	841

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	29	16	8	5	6	1	69	14	1086
2019	Does not provide services to public	36	31	16	6	3	8	0	73	10	1048
2018	Provides services to public	23	31	18	11	7	9	1	60	20	766
2018	Does not provide services to public	28	33	19	10	3	7	0	66	14	757
2017	Provides services to public	25	28	20	7	8	10	1	60	18	1025
2017	Does not provide services to public	29	27	19	6	5	13	1	66	12	927
2014	Provides services to public	21	28	20	10	6	13	2	57	19	805
2014	Does not provide services to public	23	26	21	7	6	16	1	59	16	840
2011	Provides services to public	29	37	17	8	4	5	0	69	13	1556
2011	Does not provide services to public	31	35	17	6	3	7	0	72	10	1443

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	1089
2019	Does not provide services to public	4	96	1052
2018	Provides services to public	11	89	765
2018	Does not provide services to public	4	96	752

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	73
2019	Does not provide services to public	45	55	44
2018	Provides services to public	34	66	86
2018	Does not provide services to public	36	64	31

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	78	22	73
2019	Does not provide services to public	75	25	44
2018	Provides services to public	80	20	86
2018	Does not provide services to public	73	27	31

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	73
2019	Does not provide services to public	0	100	44
2018	Provides services to public	13	87	86
2018	Does not provide services to public	0	100	31

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	73
2019	Does not provide services to public	15	85	43

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	73
2019	Does not provide services to public	28	72	43
2018	Provides services to public	18	82	87
2018	Does not provide services to public	25	75	31

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	73
2019	Does not provide services to public	29	71	43
2018	Provides services to public	22	78	87
2018	Does not provide services to public	33	67	31

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	73
2019	Does not provide services to public	0	100	43

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	73
2019	Does not provide services to public	13	87	43
2018	Provides services to public	18	82	87
2018	Does not provide services to public	15	85	31

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	73
2019	Does not provide services to public	0	100	43

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	73
2019	Does not provide services to public	24	76	43
2018	Provides services to public	46	54	87
2018	Does not provide services to public	26	74	31

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	73
2019	Does not provide services to public	0	100	43

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	73
2019	Does not provide services to public	23	77	43

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	73
2019	Does not provide services to public	32	68	43
2018	Provides services to public	33	67	87
2018	Does not provide services to public	27	73	31

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	73
2019	Does not provide services to public	11	89	43

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	73
2019	Does not provide services to public	18	82	43

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	73
2019	Does not provide services to public	0	100	43
2018	Provides services to public	6	94	87
2018	Does not provide services to public	0	100	31

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	73
2019	Does not provide services to public	52	48	43
2018	Provides services to public	42	58	87
2018	Does not provide services to public	58	42	31

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	1088
2019	Does not provide services to public	4	96	1049

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	14	21	5	4	26	9	55	13	1086
2019	Does not provide services to public	21	15	21	3	3	32	6	58	9	1047
2018	Provides services to public	15	16	27	6	6	26	4	45	17	768
2018	Does not provide services to public	17	19	25	3	2	30	4	55	8	757
2017	Provides services to public	15	17	24	3	4	29	8	51	12	1027
2017	Does not provide services to public	17	14	21	3	2	37	7	55	8	928
2014	Provides services to public	16	16	25	3	3	30	7	51	10	806
2014	Does not provide services to public	13	14	26	1	3	36	6	48	8	841

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	27	16	5	3	9	2	73	9	1088
2019	Does not provide services to public	39	29	18	3	2	10	1	75	5	1049
2018	Provides services to public	27	28	22	7	5	10	2	62	13	766
2018	Does not provide services to public	29	33	20	4	1	11	1	71	6	756
2017	Provides services to public	29	29	17	5	4	14	2	69	10	1027
2017	Does not provide services to public	32	29	18	3	2	15	2	73	6	927
2014	Provides services to public	25	30	23	4	3	14	2	64	8	801
2014	Does not provide services to public	25	24	25	2	3	19	2	62	7	841
2011	Provides services to public	34	40	14	5	2	6	0	78	7	1562
2011	Does not provide services to public	36	37	13	3	1	8	0	80	5	1447

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	27	20	12	18	0	50	29	1089
2019	Does not provide services to public	21	30	24	13	13	1	51	25	1050
2018	Provides services to public	19	24	20	14	23	0	43	36	766
2018	Does not provide services to public	18	28	23	13	17	1	46	30	758
2017	Provides services to public	17	18	19	17	27	1	36	45	1022
2017	Does not provide services to public	18	25	21	18	18	1	44	35	928

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	20	22	15	24	0	39	39	1086
2019	Does not provide services to public	20	32	26	14	7	1	52	21	1051
2018	Provides services to public	11	19	22	20	27	0	30	47	764
2018	Does not provide services to public	14	30	31	15	10	0	44	25	759
2017	Provides services to public	13	18	24	18	27	1	31	45	1022
2017	Does not provide services to public	18	29	27	15	9	0	48	25	926

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	24	21	11	12	2	55	24	1084
2019	Does not provide services to public	29	32	20	11	6	1	62	17	1045
2018	Provides services to public	20	26	26	14	12	2	47	27	760
2018	Does not provide services to public	19	31	25	15	9	1	50	24	753
2017	Provides services to public	22	24	22	14	14	4	48	29	1019
2017	Does not provide services to public	23	28	25	13	8	2	52	22	923

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	21	19	16	25	1	0	40	41	1084
2019	Does not provide services to public	26	29	21	14	8	1	1	56	23	1048
2018	Provides services to public	12	18	19	18	33	0	0	30	51	759
2018	Does not provide services to public	16	28	26	18	12	0	0	44	30	754
2017	Provides services to public	13	18	20	20	27	1	1	31	48	1022
2017	Does not provide services to public	17	29	22	16	15	0	2	46	31	928

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	19	8	3	2	1	7	85	6	1086
2019	Does not provide services to public	52	25	12	4	4	0	4	80	8	1044
2018	Provides services to public	54	20	10	3	3	0	10	82	7	760
2018	Does not provide services to public	44	26	13	7	4	1	5	75	12	752
2017	Provides services to public	49	21	9	4	3	1	13	81	8	1021
2017	Does not provide services to public	48	23	12	5	3	0	8	78	9	925

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	30	18	8	8	0	66	16	1089
2019	Does not provide services to public	38	30	19	8	6	0	68	13	1044
2018	Provides services to public	27	25	22	11	13	1	53	25	765
2018	Does not provide services to public	30	28	22	10	9	1	59	19	754
2017	Provides services to public	27	27	21	13	11	1	54	24	1018
2017	Does not provide services to public	31	32	21	10	6	0	63	16	926

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	32	20	11	9	0	1	60	20	1086
2019	Does not provide services to public	29	38	20	7	4	0	1	68	12	1044
2018	Provides services to public	20	35	21	13	10	1	1	56	23	761
2018	Does not provide services to public	22	42	22	9	4	1	1	65	13	756
2017	Provides services to public	25	30	22	12	9	0	2	57	21	1020
2017	Does not provide services to public	25	37	22	9	5	0	1	63	15	927

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	25	22	16	14	0	0	47	31	1087
2019	Does not provide services to public	22	34	24	12	7	0	1	56	20	1050
2018	Provides services to public	15	30	24	18	12	0	1	45	30	764
2018	Does not provide services to public	14	33	29	16	7	0	1	48	23	755
2017	Provides services to public	19	27	23	16	12	1	1	47	29	1020
2017	Does not provide services to public	18	31	27	13	9	1	1	50	23	923

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	27	18	14	12	0	0	56	26	1090
2019	Does not provide services to public	25	35	22	11	6	0	0	61	17	1048
2018	Provides services to public	25	30	23	13	9	0	1	55	22	764
2018	Does not provide services to public	23	28	27	12	8	0	1	52	20	754
2017	Provides services to public	24	29	23	13	9	0	1	54	22	1018
2017	Does not provide services to public	24	32	22	13	8	1	1	57	21	926

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	24	15	10	9	0	1	65	20	1083
2019	Does not provide services to public	45	31	13	6	4	0	0	76	10	1048

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	23	20	16	20	0	44	36	1082
2019	Does not provide services to public	28	36	19	8	7	0	65	16	1045
2018	Provides services to public	17	26	23	17	16	1	43	33	764
2018	Does not provide services to public	23	31	27	12	7	0	54	19	754
2017	Provides services to public	18	24	22	18	16	1	43	34	1015
2017	Does not provide services to public	26	34	22	10	7	1	61	17	924

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	23	14	8	5	1	73	13	1077
2019	Does not provide services to public	58	25	9	4	3	1	84	7	1044
2018	Provides services to public	43	24	14	9	9	1	68	18	764
2018	Does not provide services to public	53	26	12	4	4	2	80	8	752
2017	Provides services to public	45	22	17	8	6	2	68	14	1025
2017	Does not provide services to public	60	23	9	4	3	1	83	8	928

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	13	5	2	3	4	89	6	1083
2019	Does not provide services to public	77	11	3	1	1	6	94	2	1043
2018	Provides services to public	61	15	9	5	5	4	80	11	760
2018	Does not provide services to public	72	14	7	2	1	4	90	3	748

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	12	6	3	4	0	3	86	7	1089
2019	Does not provide services to public	76	10	5	2	4	0	3	89	6	1049
2018	Provides services to public	63	16	9	4	5	1	2	81	10	763
2018	Does not provide services to public	70	14	8	2	4	1	2	86	6	750
2017	Provides services to public	67	15	7	4	4	1	3	85	8	1024
2017	Does not provide services to public	77	10	5	3	2	0	2	90	5	928

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	25	9	3	2	1	86	6	1087
2019	Does not provide services to public	61	26	9	2	2	1	88	3	1048
2018	Provides services to public	54	25	15	4	2	0	79	6	766
2018	Does not provide services to public	55	28	10	3	3	1	84	6	756
2017	Provides services to public	52	30	10	3	3	2	83	7	1023
2017	Does not provide services to public	58	28	8	3	2	1	87	5	927

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	16	8	5	5	1	82	10	1086
2019	Does not provide services to public	66	17	8	4	4	1	85	8	1041
2018	Provides services to public	55	20	9	7	8	0	76	15	759
2018	Does not provide services to public	55	22	12	5	5	1	77	10	753
2017	Provides services to public	61	18	8	5	6	2	80	11	1020
2017	Does not provide services to public	63	21	7	5	3	1	85	8	921

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	7	3	1	1	27	94	2	1072
2019	Does not provide services to public	62	11	3	2	0	21	93	3	1044
2018	Provides services to public	54	7	4	2	0	33	91	3	759
2018	Does not provide services to public	46	15	7	2	0	31	88	3	752
2017	Provides services to public	52	8	3	2	1	34	91	4	1022
2017	Does not provide services to public	56	12	5	1	1	26	91	3	928

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	20	13	5	3	0	2	78	9	1084
2019	Does not provide services to public	76	14	4	1	1	0	5	94	2	1045
2018	Provides services to public	51	23	13	6	4	0	2	76	11	765
2018	Does not provide services to public	67	19	7	1	1	0	6	91	1	751
2017	Provides services to public	52	23	12	5	4	0	5	78	9	1023
2017	Does not provide services to public	73	15	3	2	0	1	7	94	2	918

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	15	7	3	6	1	2	85	9	1085
2019	Does not provide services to public	70	14	6	4	4	0	2	86	8	1047
2018	Provides services to public	68	16	6	3	4	0	3	86	8	767
2018	Does not provide services to public	69	14	7	3	4	0	3	86	8	755
2017	Provides services to public	62	18	7	4	5	1	4	84	9	1026
2017	Does not provide services to public	62	17	7	5	5	1	3	82	10	929

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	28	11	2	2	1	84	4	1083
2019	Does not provide services to public	55	29	11	2	1	1	85	3	1042
2018	Provides services to public	48	30	13	4	3	2	79	7	766
2018	Does not provide services to public	48	33	13	3	1	2	83	4	753
2017	Provides services to public	50	29	12	4	2	3	81	7	1025
2017	Does not provide services to public	53	29	10	3	2	2	84	5	928

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	30	29	17	9	45	26	1088
2019	Does not provide services to public	19	40	29	9	3	58	12	1051
2018	Provides services to public	12	27	32	18	12	39	29	769
2018	Does not provide services to public	14	34	35	12	5	48	17	757
2017	Provides services to public	10	23	38	17	12	34	29	1023
2017	Does not provide services to public	12	34	36	12	4	47	16	928

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	24	33	17	10	27	40	1087
2019	Does not provide services to public	7	19	39	26	9	35	26	1046
2018	Provides services to public	21	24	33	15	6	22	45	763
2018	Does not provide services to public	10	22	39	23	7	30	32	748
2017	Provides services to public	17	27	33	16	8	23	43	1020
2017	Does not provide services to public	7	23	41	20	8	28	30	925

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	37	10	6	2	0	81	8	1088
2019	Does not provide services to public	54	36	6	3	1	1	90	4	1042
2018	Provides services to public	39	40	11	5	4	0	80	10	767
2018	Does not provide services to public	52	36	7	3	1	1	89	4	751
2017	Provides services to public	36	41	11	7	4	0	77	12	1024
2017	Does not provide services to public	51	37	6	3	2	1	89	5	929

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	34	13	14	12	0	61	26	1089
2019	Does not provide services to public	32	37	13	11	5	1	70	16	1049
2018	Provides services to public	23	33	13	17	14	0	56	31	767
2018	Does not provide services to public	29	36	15	12	8	1	65	20	759
2017	Provides services to public	18	37	13	16	16	1	55	32	1025
2017	Does not provide services to public	23	42	14	13	7	2	66	20	926

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	1086
2019	Does not provide services to public	14	86	1052
2017	Provides services to public	31	69	1025
2017	Does not provide services to public	18	82	926
2014	Provides services to public	23	77	804
2014	Does not provide services to public	14	86	841

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	83	17	274
2019	Does not provide services to public	91	9	154
2017	Provides services to public	75	25	316
2017	Does not provide services to public	89	11	165
2014	Provides services to public	76	24	209
2014	Does not provide services to public	83	17	114

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	29	7	12	6	0	0	75	18	226
2019	Does not provide services to public	57	26	2	11	3	0	0	84	14	138
2017	Provides services to public	36	41	5	12	4	0	1	78	17	235
2017	Does not provide services to public	48	33	4	12	1	0	1	82	13	146
2014	Provides services to public	52	29	6	9	4	1	0	82	12	165
2014	Does not provide services to public	48	29	6	13	5	0	0	76	18	94

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	31	21	12	12	1	22	78	1084
2019	Does not provide services to public	21	33	25	11	9	1	21	79	1049
2018	Provides services to public	26	23	22	12	15	1	26	74	768
2018	Does not provide services to public	26	28	22	11	12	1	26	74	756
2017	Provides services to public	24	20	20	13	20	2	25	75	1027
2017	Does not provide services to public	24	25	21	13	14	2	24	76	926

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	831
2019	Does not provide services to public	63	37	820

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	821
2019	Does not provide services to public	40	60	810
2018	Provides services to public	31	69	557
2018	Does not provide services to public	32	68	555

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	21	19	18	22	1	7	37	43	821
2019	Does not provide services to public	14	23	18	20	18	1	6	40	40	811
2018	Provides services to public	8	20	18	18	31	0	4	29	52	557
2018	Does not provide services to public	12	23	17	21	22	1	5	37	46	551
2017	Provides services to public	10	22	12	17	33	1	6	34	53	750
2017	Does not provide services to public	11	22	13	19	24	3	8	38	48	684

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	16	18	17	33	2	7	26	54	816
2019	Does not provide services to public	6	19	15	19	32	2	6	28	56	811
2018	Provides services to public	3	12	14	18	49	1	3	16	69	558
2018	Does not provide services to public	3	13	13	21	44	1	4	17	69	552
2017	Provides services to public	3	8	10	16	56	2	5	12	77	749
2017	Does not provide services to public	4	8	11	20	48	2	7	14	75	684

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	17	12	9	11	1	7	65	22	1073
2019	Does not provide services to public	43	21	14	7	6	0	8	70	14	1039
2018	Provides services to public	38	14	14	10	15	1	7	58	27	765
2018	Does not provide services to public	39	21	18	9	7	1	6	64	17	754

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Veterans Affairs Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment