2019 Public Service Employee Survey Results for Indigenous Services Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 46 7 10 3 0 0 79 13 87
2019 Non-shift worker 31 47 5 12 5 0 0 78 17 2799

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 22 8 10 2 0 2 80 12 87
2019 Non-shift worker 70 16 5 4 2 0 2 88 6 2799

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 50 6 14 2 0 0 78 16 86
2019 Non-shift worker 40 35 7 11 7 0 0 75 18 2796

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 30 39 13 14 4 0 0 68 18 87
2019 Non-shift worker 24 39 13 16 8 0 0 63 24 2783
2018 Shift worker 30 40 6 18 3 0 4 72 22 80
2018 Non-shift worker 21 43 11 16 9 0 1 64 25 2588

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 37 10 10 7 0 0 74 17 87
2019 Non-shift worker 39 36 11 9 4 0 0 75 13 2782

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 32 18 7 10 0 0 65 17 87
2019 Non-shift worker 40 33 10 11 6 0 0 73 17 2792
2018 Shift worker 33 27 16 17 7 0 1 60 24 80
2018 Non-shift worker 37 35 11 10 6 0 0 72 17 2587

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 42 9 7 5 0 0 78 13 86
2019 Non-shift worker 37 41 10 7 5 0 0 78 12 2795
2018 Shift worker 33 43 12 8 5 0 0 75 13 79
2018 Non-shift worker 33 42 12 9 4 0 0 75 13 2575

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 26 23 13 10 0 0 54 22 86
2019 Non-shift worker 29 36 14 13 9 0 0 65 21 2795
2018 Shift worker 36 28 7 16 11 2 0 66 27 80
2018 Non-shift worker 25 33 16 14 11 0 0 59 25 2584

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 54 5 2 3 0 0 90 5 86
2019 Non-shift worker 29 40 11 13 6 0 0 69 19 2786
2018 Shift worker 30 33 19 13 5 0 0 63 18 80
2018 Non-shift worker 26 43 12 12 7 0 0 69 19 2580

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 33 15 4 6 0 0 75 10 86
2019 Non-shift worker 42 38 11 6 3 0 0 80 9 2781
2018 Shift worker 39 28 15 4 9 4 0 71 13 80
2018 Non-shift worker 42 41 10 5 2 1 0 83 8 2581

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 30 16 17 8 0 0 59 25 86
2019 Non-shift worker 32 35 13 11 8 0 0 67 19 2794
2018 Shift worker 32 34 11 10 12 1 0 67 22 80
2018 Non-shift worker 26 38 13 13 9 0 0 65 22 2571

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 38 4 2 0 0 0 94 2 86
2019 Non-shift worker 54 32 8 3 2 0 0 87 5 2774
2018 Shift worker 62 21 7 4 6 1 0 83 10 79
2018 Non-shift worker 51 34 10 4 1 0 0 85 5 2563

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 35 20 10 6 0 0 64 16 86
2019 Non-shift worker 31 37 13 11 7 0 0 69 18 2777
2018 Shift worker 27 41 6 16 10 0 0 68 26 80
2018 Non-shift worker 28 40 13 11 8 0 0 68 19 2570

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 39 16 8 5 0 0 71 13 86
2019 Non-shift worker 37 34 13 9 6 0 0 71 15 2789
2018 Shift worker 34 31 12 14 9 0 0 65 23 80
2018 Non-shift worker 33 35 16 11 6 0 0 67 17 2574

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 46 13 10 4 1 0 72 14 86
2019 Non-shift worker 30 39 13 11 6 0 0 69 17 2742
2018 Shift worker 30 28 17 14 11 0 0 57 25 78
2018 Non-shift worker 27 37 15 13 8 0 0 64 21 2572

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 41 42 12 4 0 1 0 83 4 87
2019 Non-shift worker 42 39 10 6 3 0 0 81 9 2798
2018 Shift worker 52 30 8 6 3 0 0 82 9 80
2018 Non-shift worker 39 39 12 7 3 0 0 78 11 2580

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 18 21 9 11 0 1 58 21 87
2019 Non-shift worker 31 32 19 10 8 0 1 64 17 2781
2018 Shift worker 44 30 5 10 3 0 7 80 15 79
2018 Non-shift worker 31 31 20 10 7 0 1 63 17 2588

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 11 17 38 16 15 1 2 31 29 85
2019 Non-shift worker 13 26 37 16 6 1 1 22 40 2789
2018 Shift worker 12 20 36 13 11 7 1 26 34 78
2018 Non-shift worker 13 27 37 15 7 1 1 22 40 2589

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 17 36 18 12 15 1 2 27 55 87
2019 Non-shift worker 17 24 30 18 9 2 1 28 41 2783
2018 Shift worker 15 24 12 15 20 5 7 41 45 78
2018 Non-shift worker 16 25 29 19 9 2 1 28 42 2584

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 14 33 22 12 13 2 3 26 50 87
2019 Non-shift worker 19 25 30 16 6 2 1 23 45 2779
2018 Shift worker 21 15 17 21 11 2 13 38 42 77
2018 Non-shift worker 22 26 27 15 7 1 1 22 50 2580

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 5 15 24 32 18 0 6 53 22 87
2019 Non-shift worker 9 16 36 26 12 1 1 38 25 2776
2018 Shift worker 8 15 19 28 19 4 7 52 26 76
2018 Non-shift worker 10 18 34 24 12 1 1 37 28 2577

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 19 22 30 9 15 1 5 25 44 86
2019 Non-shift worker 18 22 29 17 10 2 2 29 41 2792
2018 Shift worker 21 10 19 27 16 0 6 46 33 77
2018 Non-shift worker 21 24 27 17 9 1 2 27 46 2581

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 19 28 8 13 4 2 22 48 87
2019 Non-shift worker 17 23 28 16 11 2 2 29 42 2781
2018 Shift worker 29 7 23 17 15 2 5 35 40 77
2018 Non-shift worker 18 25 27 16 9 2 2 27 45 2579

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 15 17 38 8 16 2 4 25 34 87
2019 Non-shift worker 19 24 31 15 7 2 1 23 45 2779
2018 Shift worker 18 15 19 25 7 7 9 38 39 77
2018 Non-shift worker 21 25 30 14 6 2 1 21 48 2590

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 32 25 9 13 0 1 22 52 87
2019 Non-shift worker 15 23 32 19 9 1 1 29 39 2789
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 17 14 4 2 1 4 80 6 87
2019 Non-shift worker 73 11 7 2 2 0 4 88 5 2789

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 23 22 28 14 7 2 5 49 22 87
2019 Non-shift worker 27 29 16 11 10 4 3 60 23 2797
2018 Shift worker 24 26 14 19 12 2 4 52 33 81
2018 Non-shift worker 21 30 20 13 10 5 2 55 24 2577

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 29 11 16 5 2 0 67 22 87
2019 Non-shift worker 42 29 9 11 8 1 0 72 20 2794
2018 Shift worker 42 31 7 8 12 0 0 73 20 81
2018 Non-shift worker 38 30 10 11 9 1 0 69 21 2570

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 38 33 11 8 10 1 0 72 18 87
2019 Non-shift worker 44 32 7 11 5 0 0 76 16 2790
2018 Shift worker 44 30 15 8 3 0 0 74 12 79
2018 Non-shift worker 40 37 9 9 5 0 0 77 14 2573

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 30 22 8 3 0 0 67 11 86
2019 Non-shift worker 42 35 12 7 4 1 0 78 11 2790
2018 Shift worker 37 34 16 9 2 0 1 72 11 81
2018 Non-shift worker 37 39 13 7 4 1 0 76 11 2572
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 33 19 5 2 3 4 73 7 86
2019 Non-shift worker 49 27 14 4 3 1 2 79 7 2800

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 27 15 8 4 1 0 73 12 87
2019 Non-shift worker 42 30 13 8 7 0 0 73 15 2793
2018 Shift worker 40 32 8 14 6 0 0 72 21 82
2018 Non-shift worker 38 33 12 10 7 1 0 71 17 2564

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 23 21 5 5 1 1 68 11 87
2019 Non-shift worker 47 28 11 7 6 1 1 76 13 2795
2018 Shift worker 45 33 7 7 7 1 0 79 14 81
2018 Non-shift worker 45 28 12 8 5 2 1 75 14 2558

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 21 17 14 3 0 3 65 18 86
2019 Non-shift worker 43 30 10 9 7 0 1 74 16 2783
2018 Shift worker 45 32 8 9 7 0 0 77 16 82
2018 Non-shift worker 41 29 11 10 7 1 0 72 17 2553

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 77 8 6 1 4 0 4 89 4 87
2019 Non-shift worker 79 9 5 1 2 0 5 92 3 2783

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 27 6 6 9 2 8 76 17 87
2019 Non-shift worker 53 20 9 6 7 2 3 77 13 2789

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 23 14 3 6 3 1 75 10 87
2019 Non-shift worker 59 21 10 4 5 1 0 82 8 2799
2018 Shift worker 51 28 9 3 10 0 0 78 13 82
2018 Non-shift worker 55 23 11 5 5 1 0 79 10 2557

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 33 16 5 5 1 0 74 10 87
2019 Non-shift worker 50 27 10 7 6 0 0 77 13 2797
2018 Shift worker 54 24 3 7 12 0 0 78 19 81
2018 Non-shift worker 47 26 11 7 7 1 0 74 14 2558

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 34 24 4 38 0 0 0 58 38 12
2019 Non-shift worker 19 47 11 16 5 2 1 68 21 797
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 32 21 9 2 9 0 65 12 87
2019 Non-shift worker 30 33 15 10 8 4 0 65 19 2795
2018 Shift worker 23 24 24 9 6 11 4 55 18 82
2018 Non-shift worker 27 31 17 11 9 5 0 61 21 2585

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 25 24 26 16 5 2 1 51 22 87
2019 Non-shift worker 27 33 16 12 10 2 0 62 23 2790
2018 Shift worker 25 28 16 14 10 5 4 58 25 81
2018 Non-shift worker 25 31 17 13 12 2 0 57 25 2588

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 22 15 25 17 14 8 0 40 33 87
2019 Non-shift worker 20 30 19 15 11 4 0 53 28 2787
2018 Shift worker 19 26 17 14 12 12 0 51 29 82
2018 Non-shift worker 17 28 20 16 13 5 0 47 31 2580

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 23 21 23 9 4 0 45 33 87
2019 Non-shift worker 19 29 17 19 13 3 0 49 33 2790
2018 Shift worker 15 31 11 18 16 9 0 51 37 81
2018 Non-shift worker 16 29 17 19 17 2 0 46 36 2586

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 35 7 12 10 6 23 8 61 22 87
2019 Non-shift worker 30 14 10 9 11 18 9 59 27 2804
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 24 35 20 18 2 1 0 59 20 87
2019 Non-shift worker 22 42 17 11 6 1 0 65 18 2798
2018 Shift worker 37 28 16 13 6 1 0 65 19 80
2018 Non-shift worker 20 42 17 13 6 1 0 63 20 2570

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 15 18 28 25 14 1 0 33 39 85
2019 Non-shift worker 12 26 20 24 15 1 0 39 40 2791

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 35 13 15 5 5 1 65 21 87
2019 Non-shift worker 27 33 15 13 8 3 1 63 22 2793
2018 Shift worker 24 34 17 6 11 6 1 63 19 80
2018 Non-shift worker 26 37 14 13 7 2 1 65 21 2582

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 23 36 21 11 5 3 0 62 17 87
2019 Non-shift worker 26 34 22 9 8 2 0 61 17 2791
2018 Shift worker 28 35 22 7 8 0 0 63 15 79
2018 Non-shift worker 23 38 21 11 6 2 0 62 17 2573

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 14 15 18 25 15 11 2 33 46 87
2019 Non-shift worker 17 21 19 13 18 9 2 43 35 2794
2018 Shift worker 27 17 11 14 19 8 5 50 37 81
2018 Non-shift worker 15 23 20 16 16 9 2 43 35 2579

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 20 16 19 10 6 0 51 31 87
2019 Non-shift worker 22 32 17 14 11 2 0 56 27 2795
2018 Shift worker 32 26 14 17 9 1 1 59 27 80
2018 Non-shift worker 19 31 18 15 13 3 0 52 30 2581

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 28 21 11 16 2 1 49 29 87
2019 Non-shift worker 20 27 15 15 18 3 1 50 34 2796
2018 Shift worker 21 30 11 9 15 8 6 59 28 80
2018 Non-shift worker 18 24 17 17 20 3 1 44 39 2583

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 22 17 8 5 0 3 68 14 87
2019 Non-shift worker 48 26 13 6 3 1 4 77 10 2794

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 12 9 6 7 1 18 73 16 86
2019 Non-shift worker 54 9 7 4 6 3 16 78 13 2792

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 21 24 9 7 1 1 59 16 87
2019 Non-shift worker 43 25 17 7 5 1 3 70 12 2787

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 21 20 10 8 3 1 59 19 87
2019 Non-shift worker 39 22 16 10 6 3 3 65 17 2776

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 26 22 11 8 3 2 57 20 87
2019 Non-shift worker 34 20 16 10 11 3 5 59 23 2788

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 51 24 6 6 5 2 6 81 12 87
2019 Non-shift worker 62 16 9 3 3 3 4 83 7 2791

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 54 22 12 5 1 2 4 81 6 86
2019 Non-shift worker 64 12 8 3 5 4 4 83 9 2792

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 20 7 4 3 2 6 84 8 87
2019 Non-shift worker 73 8 5 2 2 3 9 91 4 2787

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 11 34 29 12 5 3 6 50 18 87
2019 Non-shift worker 20 42 18 11 5 3 0 64 17 2795
2018 Shift worker 21 33 22 13 8 3 0 56 21 81
2018 Non-shift worker 19 36 21 12 8 3 0 57 21 2588

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 43 20 7 1 1 1 72 8 87
2019 Non-shift worker 31 39 14 9 5 1 0 72 14 2785
2018 Shift worker 51 32 9 5 4 0 0 83 8 81
2018 Non-shift worker 33 40 13 7 4 1 0 75 12 2574

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 34 17 7 4 0 1 72 11 87
2019 Non-shift worker 38 37 13 6 4 2 0 77 10 2790
2018 Shift worker 42 37 15 2 4 0 0 79 6 82
2018 Non-shift worker 36 37 14 6 4 2 0 75 10 2577

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 39 16 6 5 0 0 72 12 87
2019 Non-shift worker 42 36 12 6 4 0 0 78 10 2794
2018 Shift worker 47 34 12 5 2 0 0 81 7 82
2018 Non-shift worker 39 38 12 6 4 0 0 78 10 2577

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 30 32 21 8 8 1 0 62 17 87
2019 Non-shift worker 29 31 19 11 9 0 0 61 20 2797
2018 Shift worker 38 29 11 13 8 0 0 67 22 82
2018 Non-shift worker 27 32 20 11 10 1 0 59 21 2572

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 30 23 9 7 0 0 62 15 87
2019 Non-shift worker 29 34 16 12 8 0 0 64 20 2788
2018 Shift worker 37 24 18 12 8 0 0 61 20 82
2018 Non-shift worker 27 34 19 13 8 0 0 61 21 2563

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 20 27 10 14 3 0 47 25 87
2019 Non-shift worker 29 25 18 13 11 3 0 56 25 2796
2018 Shift worker 36 22 9 12 16 3 1 61 29 82
2018 Non-shift worker 27 23 20 14 12 3 0 52 27 2579
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Shift worker 31 32 37 87
2019 Non-shift worker 31 34 35 2806
2018 Shift worker 35 24 40 81
2018 Non-shift worker 32 30 38 2588

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Shift worker 2 37 23 12 15 11 33
2019 Non-shift worker 15 27 40 6 6 7 936
2018 Shift worker 14 29 19 8 17 13 31
2018 Non-shift worker 14 26 36 8 8 8 878
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 18 48 12 14 4 1 3 69 18 87
2019 Non-shift worker 35 45 9 6 3 1 1 82 9 2787

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 29 12 5 3 5 3 78 9 85
2019 Non-shift worker 50 29 10 4 2 4 2 84 6 2787
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 29 71 87
2019 Non-shift worker 21 79 2800
2018 Shift worker 28 72 82
2018 Non-shift worker 20 80 2587

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 33 67 21
2019 Non-shift worker 50 50 588
2018 Shift worker 29 71 19
2018 Non-shift worker 49 51 534

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 66 34 21
2019 Non-shift worker 57 43 588
2018 Shift worker 64 36 19
2018 Non-shift worker 59 41 534

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 32 68 21
2019 Non-shift worker 16 84 588
2018 Shift worker 20 80 19
2018 Non-shift worker 15 85 534

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 47 53 21
2019 Non-shift worker 42 58 582
2018 Shift worker 23 77 19
2018 Non-shift worker 45 55 535

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 55 45 21
2019 Non-shift worker 42 58 582
2018 Shift worker 38 62 19
2018 Non-shift worker 40 60 535

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 57 43 21
2019 Non-shift worker 50 50 582
2018 Shift worker 41 59 19
2018 Non-shift worker 50 50 535

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 33 67 21
2019 Non-shift worker 40 60 582
2018 Shift worker 23 77 19
2018 Non-shift worker 41 59 535

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 31 69 21
2019 Non-shift worker 38 62 582
2018 Shift worker 24 76 19
2018 Non-shift worker 38 62 535

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 33 67 21
2019 Non-shift worker 35 65 582

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 30 70 21
2019 Non-shift worker 10 90 582

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 60 40 21
2019 Non-shift worker 48 52 582
2018 Shift worker 60 40 19
2018 Non-shift worker 47 53 535

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 30 70 21
2019 Non-shift worker 27 73 582

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 58 42 21
2019 Non-shift worker 60 40 581
2018 Shift worker 41 59 19
2018 Non-shift worker 54 46 534

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 28 72 21
2019 Non-shift worker 33 67 581
2018 Shift worker 37 63 19
2018 Non-shift worker 27 73 534

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 23 77 21
2019 Non-shift worker 21 79 581
2018 Shift worker 19 81 19
2018 Non-shift worker 27 73 534

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 44 56 87
2019 Non-shift worker 27 73 2792

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 13 19 17 14 17 15 6 40 39 86
2019 Non-shift worker 13 16 21 10 12 22 5 41 30 2794
2018 Shift worker 22 14 14 12 9 16 14 51 29 82
2018 Non-shift worker 12 18 25 11 11 19 5 39 28 2582

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 22 31 13 13 12 7 2 59 27 86
2019 Non-shift worker 26 28 19 9 9 8 1 59 20 2801
2018 Shift worker 36 21 24 7 2 6 4 64 10 82
2018 Non-shift worker 22 31 21 9 8 7 1 57 19 2579
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 15 85 86
2019 Non-shift worker 12 88 2793
2018 Shift worker 21 79 81
2018 Non-shift worker 12 88 2593

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 25 75 13
2019 Non-shift worker 38 62 347

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 13
2019 Non-shift worker 12 88 347
2018 Shift worker 0 100 16
2018 Non-shift worker 12 88 307

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 57 43 13
2019 Non-shift worker 51 49 344

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 13
2019 Non-shift worker 5 95 344
2018 Shift worker 0 100 16
2018 Non-shift worker 5 95 307

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 13
2019 Non-shift worker 0 100 344

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 13
2019 Non-shift worker 5 95 340
2018 Shift worker 0 100 16
2018 Non-shift worker 4 96 308

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 13
2019 Non-shift worker 10 90 340

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 28 72 87
2019 Non-shift worker 17 83 2795

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 10 14 24 6 12 21 13 36 28 86
2019 Non-shift worker 16 15 25 6 8 26 5 44 19 2793
2018 Shift worker 20 14 24 8 3 24 6 49 16 81
2018 Non-shift worker 14 17 29 6 6 23 5 43 17 2579

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 25 29 14 13 5 6 8 62 21 86
2019 Non-shift worker 28 26 21 6 7 10 2 62 15 2790
2018 Shift worker 37 22 16 7 5 8 4 67 14 81
2018 Non-shift worker 23 29 24 7 6 9 1 58 14 2581
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 14 21 19 20 26 0 1 35 46 86
2019 Non-shift worker 19 25 22 14 19 0 1 44 34 2794
2018 Shift worker 26 12 22 11 25 0 4 40 37 81
2018 Non-shift worker 17 22 23 16 21 0 1 40 37 2586

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 21 29 20 13 17 0 0 50 30 86
2019 Non-shift worker 18 26 26 16 13 0 0 44 30 2797
2018 Shift worker 25 26 19 18 8 0 4 53 27 82
2018 Non-shift worker 16 25 28 15 15 0 0 41 30 2584

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 39 11 9 7 0 6 72 17 86
2019 Non-shift worker 25 33 22 11 8 1 1 59 19 2778
2018 Shift worker 32 39 13 5 3 2 6 77 9 80
2018 Non-shift worker 21 31 24 13 8 1 1 53 22 2571

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 16 17 29 13 25 0 1 33 38 86
2019 Non-shift worker 19 24 22 15 18 0 1 43 34 2780
2018 Shift worker 30 15 21 2 28 0 4 47 32 81
2018 Non-shift worker 18 21 23 17 19 1 1 40 37 2571

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 22 12 8 10 0 2 69 19 86
2019 Non-shift worker 46 26 13 6 6 0 3 75 12 2788
2018 Shift worker 54 28 8 1 0 2 6 90 2 82
2018 Non-shift worker 42 27 14 6 6 0 5 72 13 2574

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 25 32 12 17 13 0 1 58 30 86
2019 Non-shift worker 29 30 20 11 9 0 1 60 20 2799
2018 Shift worker 31 24 16 7 14 4 4 60 23 82
2018 Non-shift worker 27 28 22 11 11 0 1 56 22 2581

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 39 15 13 5 0 0 67 18 86
2019 Non-shift worker 27 34 22 9 7 1 1 62 16 2779
2018 Shift worker 34 32 9 13 4 4 4 72 18 82
2018 Non-shift worker 23 34 24 11 7 1 1 57 18 2578

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 27 37 20 11 4 2 0 65 15 86
2019 Non-shift worker 20 32 25 13 9 1 1 53 23 2788
2018 Shift worker 29 29 24 4 6 0 9 63 11 82
2018 Non-shift worker 18 30 26 15 9 1 1 49 24 2574

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 25 39 21 11 3 2 0 65 14 86
2019 Non-shift worker 25 30 21 13 9 0 1 56 22 2782
2018 Shift worker 29 28 14 14 8 4 4 62 24 82
2018 Non-shift worker 23 31 23 12 10 0 1 55 22 2576

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 34 27 24 8 7 0 1 61 15 85
2019 Non-shift worker 40 27 15 9 8 1 1 68 17 2786

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 31 36 15 13 3 2 0 68 16 85
2019 Non-shift worker 29 34 20 10 6 0 0 64 16 2777
2018 Shift worker 40 29 16 5 7 0 4 72 12 82
2018 Non-shift worker 25 32 22 13 7 0 1 57 21 2567

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 31 30 22 9 6 2 1 62 15 84
2019 Non-shift worker 48 25 13 7 6 0 1 74 12 2771
2018 Shift worker 56 19 11 4 6 0 4 78 11 78
2018 Non-shift worker 48 25 14 7 5 0 1 74 12 2560

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 19 11 10 5 0 3 74 15 86
2019 Non-shift worker 68 14 6 3 3 1 6 88 6 2775
2018 Shift worker 58 20 7 0 1 4 10 91 1 80
2018 Non-shift worker 66 16 8 3 3 1 4 86 6 2560

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 24 17 10 5 0 1 68 15 83
2019 Non-shift worker 61 17 9 5 6 1 2 79 12 2779
2018 Shift worker 61 14 11 6 1 1 6 80 7 82
2018 Non-shift worker 61 17 9 5 5 1 2 80 10 2576

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 30 11 9 2 0 2 77 12 83
2019 Non-shift worker 50 30 11 5 4 0 1 80 8 2773
2018 Shift worker 52 25 9 7 3 0 4 81 10 81
2018 Non-shift worker 48 31 13 4 3 0 1 79 8 2581

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 24 8 9 11 0 2 72 20 83
2019 Non-shift worker 55 21 11 6 7 0 1 77 13 2769
2018 Shift worker 53 18 8 8 9 0 4 74 18 80
2018 Non-shift worker 52 22 12 7 6 1 1 74 13 2569

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 12 6 0 5 0 22 86 6 81
2019 Non-shift worker 53 14 5 2 2 0 23 88 5 2759
2018 Shift worker 58 10 2 1 0 4 24 96 1 81
2018 Non-shift worker 50 12 6 2 1 0 28 87 5 2562

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 14 11 8 6 0 2 74 14 83
2019 Non-shift worker 56 24 10 4 2 0 3 84 6 2774
2018 Shift worker 59 18 10 2 1 4 6 85 4 82
2018 Non-shift worker 53 24 11 5 2 1 5 81 7 2569

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 28 16 3 5 0 0 76 8 83
2019 Non-shift worker 64 18 8 3 3 1 2 85 7 2777
2018 Shift worker 62 15 10 5 1 1 6 83 6 82
2018 Non-shift worker 61 17 8 4 6 1 2 81 10 2577

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 37 10 5 2 0 1 83 7 83
2019 Non-shift worker 54 28 11 4 2 0 2 83 6 2768
2018 Shift worker 52 30 8 6 0 0 4 85 6 82
2018 Non-shift worker 49 29 14 4 2 0 1 79 6 2571

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 15 27 30 19 10 0 0 42 28 87
2019 Non-shift worker 15 32 34 13 6 0 0 47 19 2799
2018 Shift worker 25 21 33 10 5 0 7 49 15 81
2018 Non-shift worker 11 31 36 15 6 0 0 42 21 2592

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 18 29 26 15 13 0 0 27 47 86
2019 Non-shift worker 14 19 38 20 9 0 0 28 33 2773
2018 Shift worker 10 12 39 20 15 0 4 36 23 78
2018 Non-shift worker 12 22 39 20 7 0 0 28 34 2552

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 22 38 20 7 9 2 0 62 17 87
2019 Non-shift worker 26 41 16 10 6 2 0 68 16 2787
2018 Shift worker 27 23 22 11 7 2 8 55 20 81
2018 Non-shift worker 22 44 17 9 5 2 0 67 15 2575

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 17 23 27 19 13 2 0 41 32 87
2019 Non-shift worker 19 33 19 16 11 2 0 53 28 2791
2018 Shift worker 28 27 13 11 12 2 7 61 25 82
2018 Non-shift worker 16 34 20 18 11 2 0 51 29 2585
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 15 85 87
2019 Non-shift worker 20 80 2797

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 77 23 16
2019 Non-shift worker 81 19 565

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 15 60 9 15 0 0 0 76 15 13
2019 Non-shift worker 49 31 7 10 3 0 0 80 13 458
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 10 23 23 28 12 2 2 10 90 86
2019 Non-shift worker 19 29 24 13 13 2 1 19 81 2788
2018 Shift worker 25 21 18 16 14 6 0 26 74 82
2018 Non-shift worker 23 26 21 14 14 1 1 23 77 2591

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 79 21 69
2019 Non-shift worker 62 38 2201

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 34 66 71
2019 Non-shift worker 38 62 2179
2018 Shift worker 34 66 58
2018 Non-shift worker 32 68 1927

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 11 21 12 14 35 2 4 35 52 71
2019 Non-shift worker 9 20 20 18 25 1 7 31 47 2185
2018 Shift worker 10 14 16 27 26 2 7 25 58 60
2018 Non-shift worker 8 21 19 18 27 2 5 31 49 1937

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 26 12 13 35 2 6 35 53 71
2019 Non-shift worker 4 14 15 19 41 1 6 19 65 2188
2018 Shift worker 7 18 19 21 32 3 1 26 55 60
2018 Non-shift worker 3 10 16 18 47 2 4 14 69 1936

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 30 29 9 7 11 2 12 69 21 87
2019 Non-shift worker 34 19 16 12 12 1 6 57 26 2780
2018 Shift worker 42 11 9 8 12 5 13 64 25 81
2018 Non-shift worker 34 18 16 11 12 1 8 58 25 2582
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