2019 Public Service Employee Survey Results for Natural Resources Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	42	6	9	3	82	13	508
2019	Does not provide services to public	41	43	5	9	3	84	11	2318
2017	Provides services to public	35	47	4	10	3	83	13	496
2017	Does not provide services to public	34	46	4	12	4	80	16	2210
2014	Provides services to public	33	46	6	10	4	79	14	527
2014	Does not provide services to public	35	47	5	9	4	82	13	2434
2011	Provides services to public	39	43	5	10	3	82	13	663
2011	Does not provide services to public	42	43	4	9	2	85	11	2653
2008	Provides services to public	42	43	5	7	3	85	10	800
2008	Does not provide services to public	45	42	4	7	3	86	10	2441

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	19	5	7	3	1	85	10	509
2019	Does not provide services to public	69	16	5	6	2	1	86	9	2309
2017	Provides services to public	58	23	8	7	3	0	81	10	495
2017	Does not provide services to public	65	19	5	7	3	0	85	10	2209
2014	Provides services to public	60	22	5	9	4	0	83	12	527
2014	Does not provide services to public	62	20	6	7	3	1	83	11	2430
2011	Provides services to public	59	20	5	10	5	2	80	14	660
2011	Does not provide services to public	64	18	5	8	4	1	83	12	2645
2008	Provides services to public	59	18	6	11	5	1	78	16	800
2008	Does not provide services to public	66	17	5	7	3	1	84	11	2438

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	29	7	9	5	80	13	510
2019	Does not provide services to public	51	33	5	7	3	84	10	2314
2017	Provides services to public	44	36	7	9	4	80	13	495
2017	Does not provide services to public	45	38	6	7	4	83	11	2208
2014	Provides services to public	45	35	7	7	6	80	13	527
2014	Does not provide services to public	46	33	7	8	6	79	14	2432
2011	Provides services to public	47	34	6	8	4	82	12	662
2011	Does not provide services to public	46	35	8	8	4	81	11	2648

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	40	11	12	5	1	71	18	509
2019	Does not provide services to public	34	38	13	11	3	1	72	15	2307
2018	Provides services to public	31	40	12	11	6	0	71	18	448
2018	Does not provide services to public	26	46	12	11	4	1	72	15	2220
2017	Provides services to public	27	40	14	13	6	0	66	20	496
2017	Does not provide services to public	30	41	13	9	5	1	72	15	2207
2014	Provides services to public	27	36	16	13	8	0	63	21	527
2014	Does not provide services to public	26	39	14	14	7	1	65	21	2431
2011	Provides services to public	30	38	16	12	5	1	68	16	661
2011	Does not provide services to public	27	40	15	10	6	2	68	16	2650
2008	Provides services to public	28	41	16	8	4	2	71	12	799
2008	Does not provide services to public	30	39	15	10	4	2	70	14	2442

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	30	8	6	3	0	82	10	510
2019	Does not provide services to public	55	31	7	4	2	0	87	6	2298
2017	Provides services to public	52	34	9	4	1	0	86	5	495
2017	Does not provide services to public	57	31	6	5	1	0	88	6	2199
2014	Provides services to public	46	39	7	5	2	0	86	7	526
2014	Does not provide services to public	49	35	7	5	2	1	85	8	2432

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	31	11	7	7	0	1	74	14	508
2019	Does not provide services to public	48	30	10	7	5	0	0	78	12	2307
2018	Provides services to public	44	33	9	9	4	1	0	77	13	447
2018	Does not provide services to public	44	33	10	8	5	0	1	78	12	2218
2017	Provides services to public	42	31	12	7	7	0	0	74	14	494
2017	Does not provide services to public	45	32	9	8	5	0	1	78	13	2205
2014	Provides services to public	38	33	14	9	5	0	1	72	14	528
2014	Does not provide services to public	39	33	13	8	5	1	1	74	13	2432
2011	Provides services to public	39	36	10	9	5	0	1	75	14	661
2011	Does not provide services to public	40	36	11	7	4	0	1	77	12	2652

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	35	10	9	4	78	13	509
2019	Does not provide services to public	39	38	11	7	5	77	12	2315
2018	Provides services to public	40	38	12	5	4	79	10	446
2018	Does not provide services to public	37	42	11	7	3	79	10	2209
2017	Provides services to public	38	42	12	5	3	80	8	495
2017	Does not provide services to public	35	45	9	7	4	80	11	2210
2014	Provides services to public	35	42	10	10	3	78	13	528
2014	Does not provide services to public	29	45	11	9	5	75	14	2433
2011	Provides services to public	38	41	11	7	4	79	11	660
2011	Does not provide services to public	34	42	11	8	5	76	13	2647
2008	Provides services to public	36	46	9	7	2	81	9	797
2008	Does not provide services to public	37	41	11	7	4	78	11	2427

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	34	13	15	7	65	22	508
2019	Does not provide services to public	31	36	14	12	7	67	19	2313
2018	Provides services to public	31	31	14	13	11	63	24	446
2018	Does not provide services to public	28	35	16	12	8	64	21	2216
2017	Provides services to public	27	36	13	14	10	63	24	495
2017	Does not provide services to public	29	36	16	12	7	65	19	2207
2014	Provides services to public	23	33	20	13	10	56	24	528
2014	Does not provide services to public	22	37	16	15	10	59	25	2431
2011	Provides services to public	24	37	16	13	9	62	22	662
2011	Does not provide services to public	22	40	16	11	9	63	21	2652

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	39	12	12	5	71	17	509
2019	Does not provide services to public	31	40	12	12	5	71	17	2303
2018	Provides services to public	32	39	12	12	5	71	18	446
2018	Does not provide services to public	28	42	12	12	5	71	17	2223
2017	Provides services to public	29	42	12	11	5	72	16	493
2017	Does not provide services to public	30	40	12	11	6	71	17	2209

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	38	8	6	3	1	83	9	507
2019	Does not provide services to public	39	39	11	7	3	0	79	10	2307
2018	Provides services to public	43	38	9	6	3	0	82	9	447
2018	Does not provide services to public	40	42	11	5	1	0	82	7	2218
2017	Provides services to public	41	41	10	5	2	1	83	8	494
2017	Does not provide services to public	41	38	10	7	3	1	80	10	2209
2014	Provides services to public	41	37	13	6	3	1	78	9	527
2014	Does not provide services to public	37	41	11	7	3	1	79	10	2432
2011	Provides services to public	41	40	10	6	3	0	81	9	663
2011	Does not provide services to public	37	41	12	6	3	0	79	9	2651
2008	Provides services to public	41	41	9	5	3	1	83	8	797
2008	Does not provide services to public	40	39	11	6	4	1	80	9	2436

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	34	9	11	7	72	19	506
2019	Does not provide services to public	36	34	13	10	6	70	17	2303
2018	Provides services to public	36	33	12	9	10	69	19	447
2018	Does not provide services to public	32	38	13	10	7	70	17	2217
2017	Provides services to public	32	37	13	10	7	69	18	494
2017	Does not provide services to public	32	37	12	11	7	69	18	2208

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	30	7	4	2	87	6	508
2019	Does not provide services to public	52	32	11	3	2	84	5	2296
2018	Provides services to public	56	32	8	3	2	88	5	442
2018	Does not provide services to public	50	35	10	3	2	86	5	2203
2017	Provides services to public	55	32	10	2	1	87	2	493
2017	Does not provide services to public	52	35	8	3	1	87	4	2204
2014	Provides services to public	62	28	6	2	1	91	3	528
2014	Does not provide services to public	57	31	8	3	1	88	4	2431
2011	Provides services to public	64	26	8	3	1	89	3	662
2011	Does not provide services to public	57	32	7	3	1	88	4	2649

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	36	12	9	6	72	16	507
2019	Does not provide services to public	36	36	13	11	5	72	15	2305
2018	Provides services to public	32	37	13	11	7	69	18	447
2018	Does not provide services to public	32	40	13	10	5	72	15	2209
2017	Provides services to public	34	39	11	9	7	72	16	493
2017	Does not provide services to public	33	41	11	10	5	74	15	2200
2014	Provides services to public	25	40	13	12	9	65	22	527
2014	Does not provide services to public	23	44	13	12	8	67	20	2432
2011	Provides services to public	31	38	13	11	7	69	18	661
2011	Does not provide services to public	31	41	12	9	6	73	15	2646

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	34	12	9	7	0	73	16	508
2019	Does not provide services to public	42	32	14	7	4	0	75	11	2305
2018	Provides services to public	37	34	13	9	6	1	72	15	446
2018	Does not provide services to public	40	35	14	8	4	0	74	12	2209
2017	Provides services to public	40	32	13	8	7	0	73	14	492
2017	Does not provide services to public	41	36	11	8	4	0	76	12	2201
2014	Provides services to public	31	38	12	12	5	1	70	18	528
2014	Does not provide services to public	34	36	13	11	6	0	69	17	2433

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	37	15	9	5	0	0	71	14	502
2019	Does not provide services to public	32	39	14	9	4	0	1	72	14	2288
2018	Provides services to public	34	34	13	12	6	0	0	69	18	445
2018	Does not provide services to public	28	37	17	11	5	0	1	66	17	2213
2017	Provides services to public	33	36	15	12	4	0	0	69	16	493
2017	Does not provide services to public	31	38	14	11	5	1	1	70	16	2205
2014	Provides services to public	30	31	17	14	8	0	0	62	22	528
2014	Does not provide services to public	26	37	16	12	7	1	1	65	19	2430
2011	Provides services to public	31	44	12	9	4	0	0	75	13	664
2011	Does not provide services to public	32	39	15	8	4	1	1	73	12	2651

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	33	8	8	3	81	11	508
2019	Does not provide services to public	45	36	10	6	3	82	8	2312
2018	Provides services to public	45	35	10	6	4	81	10	447
2018	Does not provide services to public	42	39	12	5	2	81	8	2214
2017	Provides services to public	43	41	9	5	1	84	7	493
2017	Does not provide services to public	42	39	10	5	3	82	9	2202
2014	Provides services to public	42	36	12	7	2	79	9	527
2014	Does not provide services to public	38	41	11	7	3	79	10	2432
2011	Provides services to public	42	42	8	5	2	85	7	662
2011	Does not provide services to public	40	42	9	6	3	83	9	2654
2008	Provides services to public	40	46	7	5	2	86	7	798
2008	Does not provide services to public	44	41	7	5	2	85	8	2439

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	32	17	9	5	1	68	15	509
2019	Does not provide services to public	35	34	17	8	6	1	69	14	2306
2018	Provides services to public	34	30	22	9	5	0	64	14	446
2018	Does not provide services to public	31	34	18	10	6	1	66	16	2225
2017	Provides services to public	29	38	19	8	5	1	68	13	495
2017	Does not provide services to public	32	35	17	9	5	1	69	14	2210
2014	Provides services to public	28	35	20	10	5	1	64	16	528
2014	Does not provide services to public	29	36	17	10	7	1	66	17	2434
2011	Provides services to public	27	34	20	11	7	0	62	18	662
2011	Does not provide services to public	25	36	20	11	7	1	62	18	2650
2008	Provides services to public	22	35	22	13	8	1	57	21	800
2008	Does not provide services to public	24	36	21	12	7	1	60	19	2440

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	21	35	25	7	1	1	33	32	508
2019	Does not provide services to public	7	21	37	23	9	1	1	33	29	2315
2018	Provides services to public	8	20	36	25	9	0	1	35	28	444
2018	Does not provide services to public	8	23	38	22	7	1	1	29	32	2215
2017	Provides services to public	9	24	37	20	7	0	3	28	34	492
2017	Does not provide services to public	9	24	36	20	8	1	3	29	33	2196
2014	Provides services to public	11	26	37	18	6	0	1	25	38	528
2014	Does not provide services to public	10	26	40	16	6	1	2	23	36	2425
2011	Provides services to public	12	27	35	17	6	1	2	24	40	660
2011	Does not provide services to public	11	29	35	16	6	1	2	23	41	2640
2008	Provides services to public	10	31	37	16	5	0	2	21	41	799
2008	Does not provide services to public	9	28	38	17	5	1	2	23	38	2434

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	15	24	32	19	2	2	53	22	507
2019	Does not provide services to public	7	14	24	32	18	3	1	53	22	2309
2018	Provides services to public	8	18	25	26	19	2	2	48	26	443
2018	Does not provide services to public	7	18	28	30	13	2	2	45	26	2202
2017	Provides services to public	9	19	27	26	13	2	5	41	30	491
2017	Does not provide services to public	7	17	28	25	15	3	5	44	26	2193
2014	Provides services to public	11	22	31	20	11	4	2	33	34	527
2014	Does not provide services to public	9	19	32	23	11	3	3	36	30	2419
2011	Provides services to public	9	21	28	24	11	3	3	37	33	662
2011	Does not provide services to public	12	21	28	23	11	2	3	36	34	2638
2008	Provides services to public	10	22	34	22	8	2	3	31	34	795
2008	Does not provide services to public	9	21	29	24	11	3	3	37	32	2429

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	25	28	16	9	1	2	26	45	506
2019	Does not provide services to public	16	25	29	17	9	2	2	27	43	2305
2018	Provides services to public	19	25	31	14	9	1	2	23	45	445
2018	Does not provide services to public	19	26	30	15	6	2	2	22	47	2207
2017	Provides services to public	21	25	30	11	7	1	5	19	50	491
2017	Does not provide services to public	20	26	28	12	7	2	4	21	49	2200
2014	Provides services to public	32	29	21	9	3	2	2	13	64	527
2014	Does not provide services to public	29	29	25	9	4	1	3	14	60	2424
2011	Provides services to public	24	27	28	10	7	1	2	18	53	662
2011	Does not provide services to public	21	26	28	13	6	2	3	20	50	2636
2008	Provides services to public	22	29	27	14	5	1	2	19	53	795
2008	Does not provide services to public	18	27	30	14	6	2	3	21	47	2428

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	18	28	27	19	0	1	46	26	504
2019	Does not provide services to public	8	15	31	27	16	1	2	44	23	2305
2018	Provides services to public	7	20	29	27	15	0	1	43	28	442
2018	Does not provide services to public	10	18	32	27	11	1	2	39	28	2210
2017	Provides services to public	11	15	31	26	13	0	4	41	27	490
2017	Does not provide services to public	9	17	31	26	13	1	3	41	27	2185
2014	Provides services to public	10	19	33	26	9	1	3	36	29	523
2014	Does not provide services to public	9	19	36	24	9	1	2	34	28	2419
2011	Provides services to public	10	19	34	23	10	1	3	35	30	661
2011	Does not provide services to public	11	18	34	23	10	1	3	34	30	2636
2008	Provides services to public	9	20	32	27	8	1	3	36	31	792
2008	Does not provide services to public	7	19	36	23	11	1	3	36	27	2428

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	21	27	20	14	1	1	35	38	508
2019	Does not provide services to public	14	20	28	21	13	2	3	35	36	2307
2018	Provides services to public	19	25	25	15	12	2	3	28	46	444
2018	Does not provide services to public	17	25	28	17	9	1	3	27	44	2212
2017	Provides services to public	20	23	29	16	9	1	2	26	44	492
2017	Does not provide services to public	18	23	27	16	11	1	3	28	43	2199
2014	Provides services to public	28	25	23	13	6	1	3	20	56	527
2014	Does not provide services to public	22	26	29	13	6	1	3	20	50	2426
2011	Provides services to public	25	27	25	12	8	1	3	20	54	661
2011	Does not provide services to public	20	26	28	13	8	2	3	22	49	2644
2008	Provides services to public	21	27	24	16	8	1	2	25	50	796
2008	Does not provide services to public	17	26	29	16	8	1	4	25	45	2435

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	17	28	26	18	2	1	45	26	502
2019	Does not provide services to public	8	15	26	26	19	4	3	48	24	2301
2018	Provides services to public	10	15	30	24	17	2	2	43	25	444
2018	Does not provide services to public	9	16	28	25	15	3	4	43	27	2203
2017	Provides services to public	11	18	25	24	15	2	4	42	31	492
2017	Does not provide services to public	9	16	24	25	16	3	6	45	28	2199
2014	Provides services to public	9	16	26	28	13	2	6	45	27	526
2014	Does not provide services to public	7	15	26	29	15	2	7	48	24	2426
2011	Provides services to public	8	18	26	24	16	2	5	43	28	662
2011	Does not provide services to public	8	15	26	26	16	2	7	46	25	2634
2008	Provides services to public	12	20	27	22	11	3	5	36	34	796
2008	Does not provide services to public	8	17	25	24	15	3	7	44	28	2430

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	21	32	17	10	1	0	27	40	509
2019	Does not provide services to public	14	24	30	17	10	2	3	29	40	2304
2018	Provides services to public	18	21	31	13	12	3	2	26	41	445
2018	Does not provide services to public	18	26	31	14	6	2	3	21	46	2215
2017	Provides services to public	20	25	28	14	8	1	4	24	47	489
2017	Does not provide services to public	18	25	30	13	7	3	4	21	46	2195
2014	Provides services to public	25	27	27	9	7	2	3	17	55	527
2014	Does not provide services to public	25	27	28	11	5	2	3	16	54	2429

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	18	32	28	14	1	1	42	26	507
2019	Does not provide services to public	6	14	34	28	15	1	2	44	21	2313

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	18	9	5	2	2	83	8	510
2019	Does not provide services to public	69	15	7	5	2	2	86	7	2315
2017	Provides services to public	63	19	7	7	3	1	83	10	496
2017	Does not provide services to public	67	18	6	5	2	2	87	7	2212
2014	Provides services to public	64	20	5	6	2	3	86	8	528
2014	Does not provide services to public	69	17	5	4	2	2	88	7	2433
2011	Provides services to public	62	17	8	5	4	3	82	10	661
2011	Does not provide services to public	66	18	6	5	3	3	87	7	2645
2008	Provides services to public	59	18	4	8	5	5	82	13	799
2008	Does not provide services to public	67	15	5	5	3	5	86	8	2443

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	25	14	10	10	5	3	62	22	510
2019	Does not provide services to public	31	27	14	10	7	6	5	66	18	2313
2018	Provides services to public	23	28	19	12	9	6	3	57	22	446
2018	Does not provide services to public	24	33	16	10	6	6	4	64	18	2218
2017	Provides services to public	25	28	16	12	11	4	4	58	25	496
2017	Does not provide services to public	27	31	14	9	7	7	4	66	18	2209
2014	Provides services to public	31	30	14	11	8	4	2	64	21	528
2014	Does not provide services to public	30	30	14	9	8	6	4	66	19	2434

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	28	9	8	10	0	0	73	17	509
2019	Does not provide services to public	47	27	9	9	6	1	0	76	16	2313
2018	Provides services to public	43	30	7	11	8	0	0	74	19	446
2018	Does not provide services to public	42	29	11	10	6	1	1	73	17	2215
2017	Provides services to public	42	29	10	8	10	1	0	71	19	495
2017	Does not provide services to public	43	31	10	9	6	1	0	75	15	2208
2014	Provides services to public	39	31	11	9	9	1	0	71	18	528
2014	Does not provide services to public	42	32	9	10	7	1	0	74	17	2434

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	29	8	7	5	0	80	11	509
2019	Does not provide services to public	53	32	6	7	3	0	85	9	2311
2018	Provides services to public	49	34	7	6	4	0	82	11	444
2018	Does not provide services to public	49	34	7	6	3	1	84	9	2216
2017	Provides services to public	42	34	10	9	5	0	77	13	494
2017	Does not provide services to public	48	35	7	7	3	0	84	9	2205
2014	Provides services to public	39	37	12	7	5	0	76	12	527
2014	Does not provide services to public	44	39	8	6	3	0	83	8	2434

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	31	11	8	3	0	78	10	509
2019	Does not provide services to public	50	32	10	5	2	1	82	7	2315
2018	Provides services to public	41	38	11	5	4	0	80	9	444
2018	Does not provide services to public	43	39	9	5	2	1	83	7	2218

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	23	13	6	2	1	3	78	8	509
2019	Does not provide services to public	51	27	12	4	2	1	2	80	7	2312

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	31	12	9	6	1	0	74	15	507
2019	Does not provide services to public	41	32	12	8	5	1	1	74	14	2309
2018	Provides services to public	40	33	11	10	6	0	0	73	16	443
2018	Does not provide services to public	38	35	13	9	4	0	1	74	13	2211
2017	Provides services to public	36	34	14	10	6	0	0	70	16	493
2017	Does not provide services to public	40	35	11	8	5	0	0	76	13	2207
2014	Provides services to public	41	36	9	8	5	0	0	77	13	528
2014	Does not provide services to public	38	36	11	8	6	0	0	75	14	2433
2011	Provides services to public	36	38	9	8	8	0	0	75	16	663
2011	Does not provide services to public	36	36	11	9	6	1	1	73	15	2648
2008	Provides services to public	33	35	14	10	8	1	0	68	17	799
2008	Does not provide services to public	36	36	12	9	7	0	1	72	16	2436

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	25	14	6	5	2	0	74	12	509
2019	Does not provide services to public	51	25	12	5	4	2	1	79	9	2310
2018	Provides services to public	48	27	10	8	6	1	0	76	14	443
2018	Does not provide services to public	47	29	11	7	3	2	1	78	10	2204
2017	Provides services to public	43	29	13	8	6	2	0	73	14	494
2017	Does not provide services to public	47	29	12	6	4	2	1	78	10	2210
2014	Provides services to public	44	30	10	10	4	3	0	76	14	528
2014	Does not provide services to public	43	30	11	7	5	2	1	76	13	2433
2011	Provides services to public	42	31	12	8	7	1	0	74	15	664
2011	Does not provide services to public	42	31	12	7	5	2	1	75	12	2650
2008	Provides services to public	39	32	10	9	7	2	1	73	16	798
2008	Does not provide services to public	43	31	10	6	5	3	1	77	12	2440

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	31	10	10	5	0	0	74	15	507
2019	Does not provide services to public	46	31	10	8	4	1	0	77	12	2301
2018	Provides services to public	43	30	9	11	6	0	0	74	17	444
2018	Does not provide services to public	41	34	12	8	4	1	0	76	12	2197
2017	Provides services to public	39	33	13	8	6	0	0	73	14	494
2017	Does not provide services to public	44	32	10	8	5	1	0	77	13	2206
2014	Provides services to public	42	33	10	10	4	1	0	76	14	527
2014	Does not provide services to public	41	33	10	9	6	1	0	75	15	2432
2011	Provides services to public	39	33	10	11	7	0	0	72	18	662
2011	Does not provide services to public	38	35	11	9	6	1	0	74	15	2650
2008	Provides services to public	36	35	11	9	8	1	1	72	17	799
2008	Does not provide services to public	38	35	11	8	7	1	0	74	15	2437

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	79	11	4	2	1	2	92	3	506
2019	Does not provide services to public	82	9	4	1	1	2	94	2	2309
2017	Provides services to public	78	13	5	2	2	0	91	4	494
2017	Does not provide services to public	80	11	3	1	1	2	94	3	2208
2014	Provides services to public	76	14	4	2	1	2	92	3	525
2014	Does not provide services to public	79	11	3	2	2	2	93	3	2431
2011	Provides services to public	75	13	3	3	3	3	90	7	663
2011	Does not provide services to public	78	11	4	1	2	3	92	3	2647
2008	Provides services to public	75	10	4	3	4	5	89	7	799
2008	Does not provide services to public	80	8	4	2	2	4	92	4	2438

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	21	7	5	5	1	3	82	11	508
2019	Does not provide services to public	59	20	7	5	4	3	3	84	9	2312
2017	Provides services to public	47	26	8	6	6	3	4	78	13	490
2017	Does not provide services to public	53	24	7	5	3	5	4	84	9	2207
2014	Provides services to public	51	24	11	5	5	1	4	79	10	528
2014	Does not provide services to public	52	24	8	4	4	4	5	82	9	2433
2011	Provides services to public	46	28	9	6	6	2	3	78	12	662
2011	Does not provide services to public	48	29	9	5	4	3	3	81	10	2650

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	23	10	5	4	0	82	9	509
2019	Does not provide services to public	63	21	8	2	3	2	86	5	2315
2018	Provides services to public	54	24	9	7	5	1	79	12	443
2018	Does not provide services to public	57	24	11	4	3	1	82	7	2204
2017	Provides services to public	52	25	10	6	5	1	78	11	494
2017	Does not provide services to public	57	24	10	4	4	2	82	8	2210

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	27	13	7	5	0	75	12	510
2019	Does not provide services to public	51	28	10	6	4	0	80	10	2317
2018	Provides services to public	48	25	11	9	7	0	73	16	443
2018	Does not provide services to public	47	29	11	8	4	1	76	12	2210
2017	Provides services to public	46	27	11	8	8	0	73	16	493
2017	Does not provide services to public	50	28	10	7	5	0	78	12	2209
2014	Provides services to public	48	30	10	8	4	0	78	12	528
2014	Does not provide services to public	47	29	11	7	5	1	77	12	2433

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	46	15	12	3	2	1	69	15	140
2019	Does not provide services to public	18	44	15	11	5	4	3	67	17	700

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	32	12	10	8	6	0	68	18	509
2019	Does not provide services to public	30	30	17	8	5	9	0	67	15	2316
2018	Provides services to public	29	30	18	10	7	6	0	62	19	444
2018	Does not provide services to public	28	31	17	9	6	8	0	64	17	2218
2017	Provides services to public	24	33	18	11	7	7	0	61	20	496
2017	Does not provide services to public	26	33	16	9	6	10	0	66	17	2210
2014	Provides services to public	24	31	18	11	6	10	0	61	19	528
2014	Does not provide services to public	22	34	17	10	6	11	0	63	17	2433
2011	Provides services to public	24	29	21	8	8	10	0	59	17	664
2011	Does not provide services to public	23	30	18	9	8	11	1	60	20	2645

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	30	15	11	9	3	0	63	21	507
2019	Does not provide services to public	27	32	18	12	7	4	0	61	20	2310
2018	Provides services to public	28	29	18	14	9	2	0	58	24	446
2018	Does not provide services to public	23	35	17	14	8	3	0	59	23	2216
2017	Provides services to public	23	31	19	13	11	3	1	56	24	494
2017	Does not provide services to public	22	34	18	14	8	4	0	58	23	2207
2014	Provides services to public	20	29	19	18	10	4	0	51	29	528
2014	Does not provide services to public	18	32	21	16	10	3	0	52	26	2432
2011	Provides services to public	20	30	19	14	15	2	0	51	29	659
2011	Does not provide services to public	17	31	20	16	12	3	0	51	29	2644
2008	Provides services to public	20	29	22	16	11	3	0	50	28	798
2008	Does not provide services to public	21	32	19	14	11	3	0	55	26	2441

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	31	18	14	10	6	55	26	506
2019	Does not provide services to public	19	29	21	15	9	7	51	26	2304
2018	Provides services to public	19	27	22	17	11	5	48	29	445
2018	Does not provide services to public	15	30	21	18	10	6	48	30	2216
2017	Provides services to public	16	29	21	16	10	7	49	28	496
2017	Does not provide services to public	15	29	19	16	11	9	49	30	2207
2014	Provides services to public	14	28	20	21	12	6	44	35	527
2014	Does not provide services to public	11	28	22	19	13	7	43	34	2433
2011	Provides services to public	13	26	21	20	13	6	41	36	661
2011	Does not provide services to public	10	28	21	19	13	9	42	35	2644
2008	Provides services to public	8	31	20	21	12	7	43	36	799
2008	Does not provide services to public	10	30	20	20	12	8	43	35	2440

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	29	17	19	12	2	50	32	508
2019	Does not provide services to public	17	30	18	18	11	4	49	31	2311
2018	Provides services to public	16	29	20	18	16	1	46	34	446
2018	Does not provide services to public	14	29	19	21	12	3	45	35	2219
2017	Provides services to public	17	30	17	19	12	5	49	32	494
2017	Does not provide services to public	16	31	19	19	11	4	49	31	2212
2014	Provides services to public	14	32	17	20	14	3	47	35	527
2014	Does not provide services to public	12	30	20	21	13	3	44	35	2433
2011	Provides services to public	13	29	18	20	17	3	43	38	660
2011	Does not provide services to public	11	32	19	20	15	3	45	36	2641
2008	Provides services to public	13	36	16	20	12	3	51	33	797
2008	Does not provide services to public	13	32	18	22	12	4	46	35	2439

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	25	17	7	6	5	1	68	14	509
2019	Does not provide services to public	36	26	17	6	3	11	1	71	10	2316

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	46	18	9	6	2	66	15	509
2019	Does not provide services to public	20	42	20	12	4	2	63	16	2310
2018	Provides services to public	22	38	21	11	6	0	61	18	448
2018	Does not provide services to public	19	44	19	12	4	1	64	17	2218
2017	Provides services to public	21	40	21	12	5	2	61	17	495
2017	Does not provide services to public	21	42	20	11	4	2	65	15	2204
2014	Provides services to public	22	42	19	10	5	1	65	16	528
2014	Does not provide services to public	21	42	20	10	5	2	64	16	2433
2011	Provides services to public	21	41	18	11	7	2	63	18	663
2011	Does not provide services to public	19	40	18	13	7	2	62	20	2648

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	33	24	16	8	4	0	50	26	507
2019	Does not provide services to public	14	31	24	18	7	6	0	48	26	2301

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	35	13	13	8	2	1	66	21	510
2019	Does not provide services to public	28	36	14	11	5	4	2	68	17	2312
2018	Provides services to public	29	39	13	12	5	2	0	69	17	445
2018	Does not provide services to public	27	38	16	10	5	3	2	68	16	2220
2017	Provides services to public	32	35	14	10	6	3	0	69	17	493
2017	Does not provide services to public	30	39	12	10	4	4	1	72	15	2201
2014	Provides services to public	35	37	12	8	4	4	1	75	12	526
2014	Does not provide services to public	34	38	10	8	4	4	1	76	13	2431
2011	Provides services to public	30	39	12	9	5	5	1	73	15	662
2011	Does not provide services to public	31	35	12	10	6	5	1	71	17	2643
2008	Provides services to public	29	33	14	11	7	5	1	66	19	798
2008	Does not provide services to public	28	34	13	11	6	6	2	67	19	2438

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	36	19	8	7	1	66	15	506
2019	Does not provide services to public	29	37	19	9	3	3	67	13	2308
2018	Provides services to public	26	37	23	6	6	2	64	12	446
2018	Does not provide services to public	26	41	20	8	3	1	68	11	2213

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	20	20	11	15	9	3	48	29	509
2019	Does not provide services to public	20	22	19	13	11	12	3	50	28	2310
2018	Provides services to public	19	22	18	17	15	8	1	46	34	447
2018	Does not provide services to public	17	25	20	12	12	11	3	49	28	2220
2017	Provides services to public	16	20	20	15	16	9	3	41	36	495
2017	Does not provide services to public	16	24	16	14	12	14	3	49	32	2202
2014	Provides services to public	18	21	17	15	16	10	2	45	35	527
2014	Does not provide services to public	14	21	18	16	16	13	2	41	37	2432
2011	Provides services to public	16	22	17	16	14	13	3	45	35	663
2011	Does not provide services to public	13	21	18	15	14	15	3	42	35	2647

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	32	19	14	12	2	0	54	26	510
2019	Does not provide services to public	22	31	18	15	11	4	0	55	27	2310
2018	Provides services to public	21	33	18	13	14	1	0	55	27	447
2018	Does not provide services to public	17	33	19	16	11	3	0	52	28	2216
2017	Provides services to public	19	33	18	13	13	4	0	55	27	493
2017	Does not provide services to public	20	33	17	15	11	3	0	55	27	2206
2014	Provides services to public	20	28	21	15	15	1	1	49	30	528
2014	Does not provide services to public	16	32	17	19	14	3	0	49	34	2433
2011	Provides services to public	19	34	18	14	12	2	0	55	26	663
2011	Does not provide services to public	20	34	16	15	13	2	1	55	29	2649
2008	Provides services to public	21	34	18	15	9	2	0	57	25	797
2008	Does not provide services to public	21	35	17	14	10	2	1	57	25	2437

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	26	15	12	19	2	3	51	33	510
2019	Does not provide services to public	20	26	15	16	18	3	3	49	36	2315
2018	Provides services to public	21	24	14	15	21	0	4	47	38	446
2018	Does not provide services to public	17	27	15	16	20	3	2	46	38	2222
2017	Provides services to public	16	24	12	20	22	3	3	43	45	495
2017	Does not provide services to public	17	24	15	18	21	3	3	43	41	2206
2014	Provides services to public	14	20	15	18	26	3	4	36	48	528
2014	Does not provide services to public	12	21	14	20	27	3	3	35	50	2429
2011	Provides services to public	13	22	16	22	24	2	1	36	47	663
2011	Does not provide services to public	13	22	14	21	25	2	2	37	48	2643
2008	Provides services to public	15	30	13	21	18	2	2	47	40	798
2008	Does not provide services to public	16	28	13	18	21	2	2	45	42	2431

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	22	15	5	2	1	4	76	8	510
2019	Does not provide services to public	51	24	12	4	3	1	4	80	7	2313

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	12	9	6	9	1	11	73	17	509
2019	Does not provide services to public	53	13	10	5	6	3	10	76	13	2307

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	26	16	6	5	1	4	71	12	508
2019	Does not provide services to public	47	24	15	6	4	2	4	75	10	2303

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	22	17	7	7	4	4	67	15	510
2019	Does not provide services to public	44	21	14	7	5	5	5	72	12	2298

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	15	13	9	10	2	6	65	21	509
2019	Does not provide services to public	49	13	11	8	9	4	7	69	19	2301

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	15	8	4	3	1	5	85	6	508
2019	Does not provide services to public	69	14	5	3	1	2	5	90	5	2309

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	7	6	3	4	2	4	86	7	504
2019	Does not provide services to public	75	8	4	2	2	4	4	91	5	2307

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	5	3	1	2	1	9	93	3	509
2019	Does not provide services to public	79	5	2	1	1	3	9	96	2	2299

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	40	19	8	6	4	0	65	15	509
2019	Does not provide services to public	21	43	19	9	4	4	1	66	14	2310
2018	Provides services to public	22	40	20	8	7	2	0	64	16	447
2018	Does not provide services to public	21	40	22	8	5	4	0	63	14	2226
2017	Provides services to public	19	37	21	10	8	4	0	59	19	495
2017	Does not provide services to public	21	39	19	10	5	5	1	64	16	2206

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	36	12	7	7	2	73	14	505
2019	Does not provide services to public	37	38	14	6	3	3	77	9	2296
2018	Provides services to public	40	36	15	4	3	1	77	7	440
2018	Does not provide services to public	38	42	12	4	2	2	82	6	2214
2017	Provides services to public	34	40	15	5	3	3	76	9	494
2017	Does not provide services to public	39	40	11	4	2	3	82	6	2210
2014	Provides services to public	41	35	15	3	2	4	79	6	528
2014	Does not provide services to public	40	38	12	4	3	3	81	7	2429
2011	Provides services to public	33	39	13	6	5	4	75	11	658
2011	Does not provide services to public	31	41	14	5	3	5	76	9	2642

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	35	12	5	4	4	0	78	9	504
2019	Does not provide services to public	41	36	13	4	2	4	0	80	6	2305
2018	Provides services to public	40	34	15	4	2	3	1	78	7	443
2018	Does not provide services to public	38	39	14	3	2	4	0	80	6	2216
2017	Provides services to public	33	35	18	4	4	6	0	73	8	495
2017	Does not provide services to public	37	37	14	3	2	7	0	80	6	2204
2014	Provides services to public	42	35	12	4	2	5	0	81	6	528
2014	Does not provide services to public	40	35	13	2	2	7	0	81	5	2432

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	30	8	6	4	0	82	10	508
2019	Does not provide services to public	49	34	10	5	2	0	83	7	2309
2018	Provides services to public	46	36	10	4	4	0	83	8	442
2018	Does not provide services to public	46	37	10	4	2	0	84	6	2218
2017	Provides services to public	45	33	10	7	5	0	79	11	495
2017	Does not provide services to public	44	39	10	5	2	0	83	7	2209
2014	Provides services to public	43	36	12	5	3	1	79	8	526
2014	Does not provide services to public	44	36	11	5	3	1	81	8	2430
2011	Provides services to public	39	37	11	6	6	1	76	12	660
2011	Does not provide services to public	38	38	13	6	4	1	77	10	2645
2008	Provides services to public	32	44	11	8	5	0	76	12	796
2008	Does not provide services to public	36	40	12	7	4	1	76	11	2441

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	29	16	7	6	1	71	13	508
2019	Does not provide services to public	39	33	15	8	4	1	73	13	2309
2018	Provides services to public	40	30	15	8	6	0	71	14	443
2018	Does not provide services to public	36	34	17	8	4	1	70	12	2217
2017	Provides services to public	38	29	17	9	6	1	68	15	495
2017	Does not provide services to public	35	36	16	8	5	1	71	13	2208
2014	Provides services to public	31	34	22	8	5	0	65	13	528
2014	Does not provide services to public	27	37	17	11	6	1	65	18	2433
2011	Provides services to public	29	36	17	10	6	1	66	16	663
2011	Does not provide services to public	28	36	18	9	6	1	66	16	2646

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	31	14	8	6	0	72	14	508
2019	Does not provide services to public	37	35	15	9	4	0	72	13	2302
2018	Provides services to public	39	34	13	8	6	0	73	14	441
2018	Does not provide services to public	34	38	16	8	4	0	72	12	2207
2017	Provides services to public	37	33	16	7	6	0	70	14	493
2017	Does not provide services to public	33	38	16	9	4	0	71	13	2210
2014	Provides services to public	31	31	22	10	5	0	62	16	526
2014	Does not provide services to public	26	38	17	11	6	0	65	18	2433
2011	Provides services to public	29	38	17	10	6	1	67	16	664
2011	Does not provide services to public	26	39	17	11	6	1	66	17	2639
2008	Provides services to public	28	42	15	9	6	0	71	15	796
2008	Does not provide services to public	29	41	15	10	5	0	70	15	2438

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	24	18	10	8	3	1	62	19	510
2019	Does not provide services to public	34	24	20	11	6	3	1	61	18	2312
2018	Provides services to public	34	25	17	10	10	2	2	61	21	441
2018	Does not provide services to public	31	28	19	11	6	3	1	62	18	2216
2017	Provides services to public	33	26	17	12	9	3	0	61	21	495
2017	Does not provide services to public	31	27	18	11	6	5	1	62	18	2206
2014	Provides services to public	33	26	19	11	7	4	1	62	18	527
2014	Does not provide services to public	28	27	20	11	8	5	1	58	21	2431
2011	Provides services to public	31	29	17	10	9	4	1	63	19	662
2011	Does not provide services to public	29	28	18	11	8	5	1	61	20	2646
2008	Provides services to public	26	28	21	12	8	5	1	57	21	797
2008	Does not provide services to public	28	29	19	11	7	4	1	61	19	2438

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	30	38	32	510
2019	Does not provide services to public	30	37	33	2318
2018	Provides services to public	30	38	32	448
2018	Does not provide services to public	27	41	32	2228
2017	Provides services to public	26	36	38	495
2017	Does not provide services to public	27	41	32	2211
2014	Provides services to public	26	39	36	527
2014	Does not provide services to public	27	40	33	2432
2011	Provides services to public	26	41	33	663
2011	Does not provide services to public	25	42	33	2654

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	17	20	30	11	15	8	155
2019	Does not provide services to public	16	20	32	8	18	6	681
2018	Provides services to public	14	18	38	8	16	6	128
2018	Does not provide services to public	20	21	33	6	14	6	606
2017	Provides services to public	24	18	41	5	8	4	131
2017	Does not provide services to public	17	17	35	6	19	6	587
2014	Provides services to public	30	25	30	7	9999	9	134
2014	Does not provide services to public	16	22	37	12	9999	14	668
2011	Provides services to public	22	18	35	14	9999	11	177
2011	Does not provide services to public	22	23	34	11	9999	11	684

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	43	9	7	3	0	2	80	11	507
2019	Does not provide services to public	34	48	9	5	2	1	2	84	8	2309

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	25	8	5	2	4	2	85	7	509
2019	Does not provide services to public	54	26	9	3	1	6	2	87	4	2309

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	507
2019	Does not provide services to public	11	89	2310
2018	Provides services to public	18	82	442
2018	Does not provide services to public	11	89	2222

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	77
2019	Does not provide services to public	48	52	250
2018	Provides services to public	45	55	80
2018	Does not provide services to public	48	52	254

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	68	32	77
2019	Does not provide services to public	61	39	250
2018	Provides services to public	63	37	80
2018	Does not provide services to public	63	37	254

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	77
2019	Does not provide services to public	7	93	250
2018	Provides services to public	9	91	80
2018	Does not provide services to public	12	88	254

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	77
2019	Does not provide services to public	0	100	250

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	77
2019	Does not provide services to public	2	98	250

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	77
2019	Does not provide services to public	35	65	248
2018	Provides services to public	42	58	80
2018	Does not provide services to public	38	62	254

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	77
2019	Does not provide services to public	35	65	248
2018	Provides services to public	47	53	80
2018	Does not provide services to public	41	59	254

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	77
2019	Does not provide services to public	42	58	248
2018	Provides services to public	47	53	80
2018	Does not provide services to public	47	53	254

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	77
2019	Does not provide services to public	41	59	248
2018	Provides services to public	41	59	80
2018	Does not provide services to public	39	61	254

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	77
2019	Does not provide services to public	33	67	248
2018	Provides services to public	43	57	80
2018	Does not provide services to public	35	65	254

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	77
2019	Does not provide services to public	51	49	248
2018	Provides services to public	52	48	80
2018	Does not provide services to public	45	55	254

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	77
2019	Does not provide services to public	30	70	248
2018	Provides services to public	30	70	80
2018	Does not provide services to public	28	72	254

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	77
2019	Does not provide services to public	6	94	248
2018	Provides services to public	13	87	80
2018	Does not provide services to public	6	94	254

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	77
2019	Does not provide services to public	10	90	248
2018	Provides services to public	11	89	80
2018	Does not provide services to public	12	88	254

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	77
2019	Does not provide services to public	44	56	248
2018	Provides services to public	53	47	80
2018	Does not provide services to public	40	60	254

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	77
2019	Does not provide services to public	21	79	248
2018	Provides services to public	19	81	80
2018	Does not provide services to public	21	79	254

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	77
2019	Does not provide services to public	10	90	248
2018	Provides services to public	11	89	80
2018	Does not provide services to public	13	87	254

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	77
2019	Does not provide services to public	60	40	248
2018	Provides services to public	55	45	79
2018	Does not provide services to public	56	44	253

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	77
2019	Does not provide services to public	23	77	248
2018	Provides services to public	23	77	79
2018	Does not provide services to public	25	75	253

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	77
2019	Does not provide services to public	8	92	248
2018	Provides services to public	6	94	79
2018	Does not provide services to public	7	93	253

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	77
2019	Does not provide services to public	22	78	248
2018	Provides services to public	19	81	79
2018	Does not provide services to public	18	82	253

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	77
2019	Does not provide services to public	12	88	248
2018	Provides services to public	7	93	79
2018	Does not provide services to public	7	93	253

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	77
2019	Does not provide services to public	9	91	248

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	77
2019	Does not provide services to public	8	92	248
2018	Provides services to public	10	90	79
2018	Does not provide services to public	13	87	253

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	77
2019	Does not provide services to public	11	89	248
2018	Provides services to public	6	94	79
2018	Does not provide services to public	9	91	253

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	77
2019	Does not provide services to public	24	76	248
2018	Provides services to public	29	71	79
2018	Does not provide services to public	23	77	253

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	70
2019	Does not provide services to public	8	92	227

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	70
2019	Does not provide services to public	21	79	227
2018	Provides services to public	14	86	78
2018	Does not provide services to public	20	80	240

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	70
2019	Does not provide services to public	8	92	227
2018	Provides services to public	10	90	78
2018	Does not provide services to public	12	88	240

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	70
2019	Does not provide services to public	11	89	227
2018	Provides services to public	9	91	78
2018	Does not provide services to public	11	89	240

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	70
2019	Does not provide services to public	6	94	227
2018	Provides services to public	18	82	78
2018	Does not provide services to public	7	93	240

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	70
2019	Does not provide services to public	7	93	227
2018	Provides services to public	13	87	78
2018	Does not provide services to public	8	92	240

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	70
2019	Does not provide services to public	9	91	227
2018	Provides services to public	9	91	78
2018	Does not provide services to public	12	88	240

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	70
2019	Does not provide services to public	10	90	227
2018	Provides services to public	12	88	78
2018	Does not provide services to public	9	91	240

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	70
2019	Does not provide services to public	31	69	227
2018	Provides services to public	24	76	78
2018	Does not provide services to public	33	67	240

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	70
2019	Does not provide services to public	10	90	227
2018	Provides services to public	10	90	78
2018	Does not provide services to public	9	91	240

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	70
2019	Does not provide services to public	46	54	227
2018	Provides services to public	40	60	78
2018	Does not provide services to public	47	53	240

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	70
2019	Does not provide services to public	53	47	227
2018	Provides services to public	55	45	78
2018	Does not provide services to public	54	46	240

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	70
2019	Does not provide services to public	13	87	227

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	506
2019	Does not provide services to public	13	87	2312

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	15	17	7	9	24	9	50	24	510
2019	Does not provide services to public	16	14	17	7	6	32	8	50	21	2311
2018	Provides services to public	17	14	22	8	9	25	6	45	24	446
2018	Does not provide services to public	14	16	20	6	5	32	6	48	19	2220
2017	Provides services to public	17	15	19	8	10	27	5	47	26	495
2017	Does not provide services to public	13	17	18	5	6	31	8	50	20	2207
2014	Provides services to public	18	15	22	7	6	25	7	50	19	527
2014	Does not provide services to public	14	17	16	6	6	32	8	53	20	2433

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	28	14	5	8	11	2	68	16	509
2019	Does not provide services to public	32	30	17	6	4	11	1	70	11	2313
2018	Provides services to public	30	30	20	6	6	7	1	65	13	446
2018	Does not provide services to public	28	34	18	5	4	10	1	69	10	2214
2017	Provides services to public	28	31	18	8	8	7	0	64	17	493
2017	Does not provide services to public	29	33	15	6	5	11	1	71	12	2208
2014	Provides services to public	29	25	24	6	4	12	1	62	11	526
2014	Does not provide services to public	27	31	17	6	4	14	1	68	12	2430
2011	Provides services to public	33	37	14	6	4	7	0	75	10	662
2011	Does not provide services to public	32	36	14	4	3	10	1	76	8	2643

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	506
2019	Does not provide services to public	6	94	2312
2018	Provides services to public	9	91	445
2018	Does not provide services to public	7	93	2220

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	45
2019	Does not provide services to public	44	56	135
2018	Provides services to public	42	58	42
2018	Does not provide services to public	49	51	151

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	84	16	45
2019	Does not provide services to public	76	24	135
2018	Provides services to public	78	22	42
2018	Does not provide services to public	78	22	151

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	45
2019	Does not provide services to public	100	135
2018	Provides services to public	100	42
2018	Does not provide services to public	100	151

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	44
2019	Does not provide services to public	17	83	134
2018	Provides services to public	17	83	42
2018	Does not provide services to public	17	83	149

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	44
2019	Does not provide services to public	22	78	134
2018	Provides services to public	23	77	42
2018	Does not provide services to public	25	75	149

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	44
2019	Does not provide services to public	13	87	134

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	44
2019	Does not provide services to public	5	95	134

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	44
2019	Does not provide services to public	30	70	134
2018	Provides services to public	27	73	42
2018	Does not provide services to public	22	78	149

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	44
2019	Does not provide services to public	31	69	134
2018	Provides services to public	41	59	42
2018	Does not provide services to public	31	69	149

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	44
2019	Does not provide services to public	11	89	134
2018	Provides services to public	16	84	42
2018	Does not provide services to public	15	85	149

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	44
2019	Does not provide services to public	15	85	134
2018	Provides services to public	21	79	42
2018	Does not provide services to public	16	84	149

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	44
2019	Does not provide services to public	100	134
2018	Provides services to public	100	42
2018	Does not provide services to public	100	149

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	43
2019	Does not provide services to public	21	79	134
2018	Provides services to public	27	73	42
2018	Does not provide services to public	32	68	151

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	43
2019	Does not provide services to public	7	93	134
2018	Provides services to public	23	77	42
2018	Does not provide services to public	12	88	151

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	43
2019	Does not provide services to public	14	86	134
2018	Provides services to public	14	86	42
2018	Does not provide services to public	12	88	151

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	43
2019	Does not provide services to public	9	91	134

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	43
2019	Does not provide services to public	58	42	134
2018	Provides services to public	54	46	42
2018	Does not provide services to public	53	47	151

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	507
2019	Does not provide services to public	8	92	2313

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	12	23	3	5	28	8	51	13	507
2019	Does not provide services to public	18	13	19	4	3	37	7	55	11	2311
2018	Provides services to public	18	14	24	5	4	28	7	49	14	445
2018	Does not provide services to public	15	15	22	4	2	36	6	52	11	2218
2017	Provides services to public	19	14	22	4	4	31	6	52	12	495
2017	Does not provide services to public	14	16	18	3	3	39	7	56	10	2208
2014	Provides services to public	16	14	23	4	2	34	7	51	10	527
2014	Does not provide services to public	15	15	17	3	2	41	7	56	11	2433

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	24	19	4	5	13	2	67	10	506
2019	Does not provide services to public	34	29	17	4	2	13	1	73	7	2305
2018	Provides services to public	32	29	21	3	4	10	1	69	8	447
2018	Does not provide services to public	29	32	19	3	2	13	1	71	7	2218
2017	Provides services to public	32	30	19	4	3	11	1	70	9	493
2017	Does not provide services to public	30	31	16	3	2	15	2	74	6	2206
2014	Provides services to public	26	27	20	4	2	19	2	67	7	527
2014	Does not provide services to public	28	31	17	3	2	18	1	73	6	2431
2011	Provides services to public	36	35	15	3	2	8	0	77	6	660
2011	Does not provide services to public	35	35	13	3	2	12	1	80	5	2649

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	25	23	13	16	0	0	48	29	510
2019	Does not provide services to public	25	29	20	11	14	0	1	54	25	2314
2018	Provides services to public	19	26	23	13	17	0	2	46	30	446
2018	Does not provide services to public	21	29	22	12	14	1	1	51	27	2226
2017	Provides services to public	24	25	21	12	15	0	2	51	27	495
2017	Does not provide services to public	26	26	21	12	13	0	2	54	25	2202

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	27	25	15	12	0	48	27	507
2019	Does not provide services to public	19	31	26	15	8	1	51	23	2306
2018	Provides services to public	16	24	25	20	14	0	41	34	444
2018	Does not provide services to public	15	28	28	17	11	1	44	28	2225
2017	Provides services to public	21	23	26	17	12	0	44	29	494
2017	Does not provide services to public	18	28	26	17	11	1	47	28	2206

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	31	21	11	6	0	1	61	17	505
2019	Does not provide services to public	29	32	20	11	6	0	1	62	17	2303
2018	Provides services to public	23	30	23	14	9	0	1	54	23	445
2018	Does not provide services to public	21	34	23	13	8	0	1	55	21	2212
2017	Provides services to public	26	28	22	14	8	0	1	55	23	492
2017	Does not provide services to public	25	30	22	13	8	1	2	56	22	2203

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	25	25	14	16	0	1	44	31	503
2019	Does not provide services to public	22	27	21	16	12	1	1	49	29	2296
2018	Provides services to public	18	22	21	21	16	0	1	41	38	442
2018	Does not provide services to public	16	23	27	19	13	1	1	40	32	2217
2017	Provides services to public	18	22	25	17	17	1	1	40	35	494
2017	Does not provide services to public	18	22	25	18	14	1	2	41	34	2205

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	26	15	5	4	0	4	75	10	504
2019	Does not provide services to public	46	26	14	7	4	1	4	75	11	2302
2018	Provides services to public	44	20	16	8	5	1	7	69	14	442
2018	Does not provide services to public	41	26	16	8	5	0	5	70	13	2218
2017	Provides services to public	41	27	13	8	3	1	8	73	12	495
2017	Does not provide services to public	39	25	15	7	5	0	8	70	14	2201

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	29	20	11	8	1	62	19	505
2019	Does not provide services to public	32	30	20	10	8	1	62	18	2303
2018	Provides services to public	33	24	21	12	9	0	58	21	444
2018	Does not provide services to public	28	29	22	11	9	1	57	21	2217
2017	Provides services to public	30	28	23	11	7	1	59	18	494
2017	Does not provide services to public	29	29	22	12	7	1	58	19	2203

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	35	21	9	6	1	1	63	16	507
2019	Does not provide services to public	28	36	21	9	5	1	1	64	14	2308
2018	Provides services to public	28	33	23	9	5	0	2	62	14	442
2018	Does not provide services to public	22	35	26	10	5	1	1	59	15	2212
2017	Provides services to public	26	27	25	15	5	1	1	54	20	492
2017	Does not provide services to public	28	32	21	11	5	1	2	61	17	2200

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	33	21	12	7	1	1	59	20	507
2019	Does not provide services to public	25	35	24	10	5	0	1	60	16	2307
2018	Provides services to public	24	35	21	12	6	0	1	60	18	444
2018	Does not provide services to public	20	34	26	13	6	1	1	54	20	2213
2017	Provides services to public	26	30	22	14	7	1	0	57	21	493
2017	Does not provide services to public	24	31	23	13	7	1	1	56	21	2200

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	33	19	12	7	0	1	62	19	505
2019	Does not provide services to public	28	32	21	11	6	0	1	61	17	2300
2018	Provides services to public	28	32	20	12	7	0	1	60	19	445
2018	Does not provide services to public	23	32	25	12	6	1	1	56	18	2212
2017	Provides services to public	29	27	22	14	6	1	1	57	21	494
2017	Does not provide services to public	27	30	22	11	6	1	1	59	18	2203

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	27	15	10	7	0	0	68	17	507
2019	Does not provide services to public	44	25	16	8	6	0	1	69	14	2303

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	34	16	10	6	0	1	68	16	504
2019	Does not provide services to public	35	33	18	8	4	0	1	69	12	2289
2018	Provides services to public	29	34	20	11	5	0	0	63	16	443
2018	Does not provide services to public	27	33	22	10	5	0	1	61	16	2201
2017	Provides services to public	29	30	19	13	8	1	2	60	21	492
2017	Does not provide services to public	30	33	19	9	5	1	2	65	15	2200

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	25	10	5	3	1	80	9	500
2019	Does not provide services to public	58	23	11	4	2	1	82	7	2297
2018	Provides services to public	56	22	12	4	4	3	81	7	436
2018	Does not provide services to public	51	25	12	5	4	2	78	9	2205
2017	Provides services to public	58	21	12	5	2	2	80	7	495
2017	Does not provide services to public	58	23	12	4	2	2	82	6	2209

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	10	4	2	2	1	5	91	4	503
2019	Does not provide services to public	78	9	4	1	1	1	6	94	2	2295
2018	Provides services to public	73	13	5	3	1	0	5	90	5	440
2018	Does not provide services to public	72	14	5	1	1	1	6	92	3	2210

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	12	6	3	6	0	1	84	9	504
2019	Does not provide services to public	74	11	5	4	3	1	2	88	6	2306
2018	Provides services to public	67	15	7	4	5	0	2	84	9	441
2018	Does not provide services to public	70	15	6	3	3	1	3	88	7	2212
2017	Provides services to public	66	14	8	6	2	1	3	83	9	495
2017	Does not provide services to public	73	12	5	3	4	1	2	88	7	2207

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	25	12	3	3	1	81	6	503
2019	Does not provide services to public	59	26	10	3	2	1	85	5	2305
2018	Provides services to public	54	27	12	4	2	1	82	6	444
2018	Does not provide services to public	54	28	10	4	3	1	83	7	2218
2017	Provides services to public	51	29	11	5	2	2	82	7	496
2017	Does not provide services to public	56	28	8	4	2	2	85	6	2209

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	18	11	7	6	1	76	13	503
2019	Does not provide services to public	60	20	9	5	4	1	81	10	2299
2018	Provides services to public	51	20	16	6	7	1	72	12	443
2018	Does not provide services to public	53	22	12	6	5	1	77	11	2208
2017	Provides services to public	52	23	11	8	5	1	76	13	495
2017	Does not provide services to public	60	18	10	6	5	2	80	10	2209

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	10	5	1	1	0	19	91	3	501
2019	Does not provide services to public	62	13	6	2	1	0	17	90	3	2289
2018	Provides services to public	56	10	7	3	1	1	23	86	4	443
2018	Does not provide services to public	54	15	6	2	1	0	22	88	4	2194
2017	Provides services to public	55	15	5	2	1	0	22	90	3	493
2017	Does not provide services to public	57	15	4	2	1	0	21	91	4	2205

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	18	6	2	2	1	2	90	3	505
2019	Does not provide services to public	77	13	4	1	1	0	5	94	2	2300
2018	Provides services to public	60	23	9	3	0	0	4	87	3	443
2018	Does not provide services to public	72	15	5	1	0	0	6	93	2	2207
2017	Provides services to public	67	18	7	2	1	0	4	90	3	492
2017	Does not provide services to public	73	13	3	2	1	0	8	94	3	2199

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	15	5	4	3	0	2	88	7	505
2019	Does not provide services to public	73	12	5	3	3	0	3	88	7	2311
2018	Provides services to public	68	14	8	2	5	0	3	84	8	443
2018	Does not provide services to public	68	14	6	3	5	1	3	85	8	2211
2017	Provides services to public	67	16	6	3	4	0	3	86	8	495
2017	Does not provide services to public	66	15	7	4	4	1	4	85	8	2212

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	22	10	3	1	0	2	86	4	503
2019	Does not provide services to public	55	27	12	3	2	1	1	83	5	2303
2018	Provides services to public	54	25	13	5	1	0	2	80	7	442
2018	Does not provide services to public	48	29	15	3	2	0	2	80	5	2212
2017	Provides services to public	50	33	12	2	1	0	1	84	4	493
2017	Does not provide services to public	52	28	12	3	2	1	3	83	5	2210

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	33	34	11	4	50	15	510
2019	Does not provide services to public	16	37	33	11	3	53	15	2317
2018	Provides services to public	14	29	38	14	5	43	19	445
2018	Does not provide services to public	12	33	36	14	4	46	17	2226
2017	Provides services to public	13	28	36	17	6	41	23	496
2017	Does not provide services to public	12	32	38	13	5	44	18	2213

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	20	39	22	12	34	27	503
2019	Does not provide services to public	7	17	38	27	11	38	25	2300
2018	Provides services to public	11	18	38	22	11	33	29	439
2018	Does not provide services to public	7	19	39	24	11	35	26	2208
2017	Provides services to public	8	21	35	24	12	36	29	494
2017	Does not provide services to public	6	19	39	25	11	36	25	2205

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	43	15	7	5	2	73	11	507
2019	Does not provide services to public	30	43	14	7	3	3	75	10	2312
2018	Provides services to public	28	39	16	9	6	2	69	15	448
2018	Does not provide services to public	26	45	16	7	3	2	74	10	2219
2017	Provides services to public	20	39	22	9	7	4	61	16	494
2017	Does not provide services to public	23	43	15	9	4	5	70	14	2209

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	36	15	12	8	1	65	21	509
2019	Does not provide services to public	27	35	17	12	6	2	63	19	2311
2018	Provides services to public	26	33	17	15	8	1	60	23	446
2018	Does not provide services to public	23	38	18	13	6	2	62	20	2220
2017	Provides services to public	20	35	16	16	11	2	56	27	494
2017	Does not provide services to public	20	41	15	14	8	3	62	22	2209

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	509
2019	Does not provide services to public	11	89	2315
2017	Provides services to public	18	82	495
2017	Does not provide services to public	13	87	2211
2014	Provides services to public	15	85	527
2014	Does not provide services to public	11	89	2426

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	79	21	76
2019	Does not provide services to public	83	17	260
2017	Provides services to public	75	25	88
2017	Does not provide services to public	79	21	292
2014	Provides services to public	86	14	80
2014	Does not provide services to public	76	24	262

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	30	8	5	3	0	0	83	8	60
2019	Does not provide services to public	59	29	4	6	2	0	0	88	8	216
2017	Provides services to public	55	29	10	4	2	0	0	84	6	65
2017	Does not provide services to public	56	30	6	4	3	1	1	87	7	230
2014	Provides services to public	47	47	1	3	1	0	0	94	5	69
2014	Does not provide services to public	57	27	5	7	3	1	0	85	11	201

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	31	19	13	11	2	0	25	75	507
2019	Does not provide services to public	25	32	21	9	9	2	1	26	74	2314
2018	Provides services to public	27	25	21	13	11	2	1	28	72	448
2018	Does not provide services to public	29	28	19	10	10	3	1	30	70	2220
2017	Provides services to public	32	24	20	10	9	3	1	33	67	496
2017	Does not provide services to public	33	25	19	8	8	5	1	35	65	2213

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	63	37	378
2019	Does not provide services to public	57	43	1661

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	376
2019	Does not provide services to public	45	55	1635
2018	Provides services to public	30	70	311
2018	Does not provide services to public	31	69	1488

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	18	19	19	28	1	5	29	50	378
2019	Does not provide services to public	11	22	18	19	22	2	6	36	45	1644
2018	Provides services to public	10	21	20	18	25	3	4	33	46	312
2018	Does not provide services to public	9	24	18	19	21	2	7	37	44	1490
2017	Provides services to public	10	21	19	20	20	2	8	35	44	317
2017	Does not provide services to public	13	24	16	18	18	3	9	42	41	1343

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	14	17	20	38	2	4	21	61	377
2019	Does not provide services to public	6	17	16	20	33	3	5	25	58	1644
2018	Provides services to public	5	10	14	23	42	2	4	16	69	313
2018	Does not provide services to public	3	14	16	20	39	3	4	18	64	1494
2017	Provides services to public	2	12	13	22	42	2	7	15	70	317
2017	Does not provide services to public	3	12	12	21	42	3	7	17	70	1340

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	17	15	10	10	1	7	63	22	501
2019	Does not provide services to public	43	18	13	7	9	1	9	68	18	2290
2018	Provides services to public	42	17	11	10	9	2	10	66	21	443
2018	Does not provide services to public	44	16	12	8	8	2	11	68	18	2217

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Natural Resources Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment