2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	45	6	7	3	84	10	1524
2019	Does not provide services to public	45	41	4	7	2	86	9	3847
2017	Provides services to public	32	48	5	10	4	81	14	1495
2017	Does not provide services to public	40	46	4	8	3	86	11	3124
2014	Provides services to public	36	48	4	9	3	84	12	1716
2014	Does not provide services to public	42	43	3	8	3	85	11	3079
2011	Provides services to public	39	48	4	7	3	86	10	1324
2011	Does not provide services to public	45	42	4	7	2	87	9	2241
2008	Provides services to public	35	48	6	8	3	83	11	1235
2008	Does not provide services to public	38	48	4	9	2	85	11	1788

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	18	6	6	4	2	84	10	1522
2019	Does not provide services to public	68	18	5	5	3	1	86	9	3842
2017	Provides services to public	66	19	5	7	3	0	85	10	1494
2017	Does not provide services to public	67	17	5	7	4	1	85	10	3123
2014	Provides services to public	66	20	4	6	3	1	87	9	1715
2014	Does not provide services to public	65	19	5	7	4	1	85	10	3078
2011	Provides services to public	65	17	6	7	3	1	83	11	1324
2011	Does not provide services to public	69	16	5	7	3	1	85	10	2238
2008	Provides services to public	65	17	6	7	5	1	82	12	1234
2008	Does not provide services to public	66	19	5	8	2	1	85	10	1786

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	35	8	10	6	77	15	1522
2019	Does not provide services to public	49	33	6	8	4	81	12	3839
2017	Provides services to public	38	38	8	11	6	76	17	1494
2017	Does not provide services to public	45	35	7	9	4	79	13	3120
2014	Provides services to public	41	37	7	10	5	78	15	1715
2014	Does not provide services to public	49	34	6	8	3	83	11	3079
2011	Provides services to public	40	36	8	10	5	77	15	1321
2011	Does not provide services to public	48	33	8	7	3	81	11	2239

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	42	12	13	6	0	69	19	1522
2019	Does not provide services to public	34	39	11	11	5	0	74	16	3823
2018	Provides services to public	25	46	9	14	5	0	71	20	1198
2018	Does not provide services to public	31	44	9	12	4	1	75	16	3006
2017	Provides services to public	24	40	12	16	8	0	64	24	1496
2017	Does not provide services to public	32	39	11	12	6	0	71	18	3125
2014	Provides services to public	24	39	11	18	8	0	63	26	1714
2014	Does not provide services to public	34	38	10	12	5	0	72	17	3078
2011	Provides services to public	29	42	10	13	5	0	72	18	1320
2011	Does not provide services to public	33	39	11	11	5	1	72	16	2242
2008	Provides services to public	23	44	13	12	7	0	68	19	1237
2008	Does not provide services to public	25	41	12	13	7	1	67	20	1790

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	36	12	8	3	77	11	1510
2019	Does not provide services to public	51	33	8	5	2	84	8	3812
2017	Provides services to public	40	39	9	8	3	80	11	1489
2017	Does not provide services to public	49	36	8	6	1	85	7	3111
2014	Provides services to public	38	40	9	9	3	79	12	1713
2014	Does not provide services to public	49	35	9	5	2	84	7	3076

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	31	12	10	6	0	0	71	17	1522
2019	Does not provide services to public	48	30	9	7	5	1	0	78	12	3843
2018	Provides services to public	37	32	12	10	7	0	0	70	18	1193
2018	Does not provide services to public	46	32	11	7	4	0	0	78	11	3001
2017	Provides services to public	38	33	13	9	6	1	1	71	16	1489
2017	Does not provide services to public	46	31	10	7	5	0	0	77	12	3120
2014	Provides services to public	35	33	14	11	6	1	1	70	16	1715
2014	Does not provide services to public	41	34	12	7	5	1	1	76	12	3075
2011	Provides services to public	34	37	12	9	5	1	1	73	15	1321
2011	Does not provide services to public	42	34	10	8	4	0	1	78	12	2241

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	38	11	6	5	77	12	1528
2019	Does not provide services to public	42	38	10	6	4	80	10	3842
2018	Provides services to public	36	39	11	8	6	75	14	1186
2018	Does not provide services to public	36	42	11	6	4	79	10	2992
2017	Provides services to public	36	44	10	6	5	79	11	1496
2017	Does not provide services to public	36	44	9	7	4	81	10	3118
2014	Provides services to public	32	44	11	8	5	76	13	1714
2014	Does not provide services to public	34	42	12	8	5	76	12	3078
2011	Provides services to public	40	37	10	7	6	77	13	1319
2011	Does not provide services to public	37	38	10	8	6	75	14	2241
2008	Provides services to public	36	41	12	7	5	76	12	1218
2008	Does not provide services to public	35	40	10	8	6	75	14	1778

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	37	17	12	8	1	63	20	1522
2019	Does not provide services to public	35	36	13	10	5	0	71	15	3833
2018	Provides services to public	25	32	17	14	11	0	57	25	1190
2018	Does not provide services to public	31	36	15	11	7	0	67	18	2994
2017	Provides services to public	24	35	16	14	10	0	60	24	1494
2017	Does not provide services to public	31	38	14	10	6	0	70	16	3122
2014	Provides services to public	22	34	18	16	10	0	56	27	1715
2014	Does not provide services to public	29	37	15	11	7	1	66	19	3076
2011	Provides services to public	21	35	16	16	11	0	57	27	1323
2011	Does not provide services to public	27	38	14	13	8	0	65	21	2242

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	42	9	7	3	81	10	1518
2019	Does not provide services to public	41	39	9	7	3	80	11	3813
2018	Provides services to public	37	40	11	7	4	77	12	1195
2018	Does not provide services to public	35	40	12	9	4	75	13	2996
2017	Provides services to public	36	43	10	8	4	79	11	1494
2017	Does not provide services to public	37	41	10	8	3	78	12	3120

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	35	8	4	2	0	86	6	1518
2019	Does not provide services to public	51	36	7	4	2	0	87	6	3814
2018	Provides services to public	52	36	7	3	2	1	88	5	1196
2018	Does not provide services to public	50	37	7	4	2	0	87	6	2994
2017	Provides services to public	49	36	8	4	3	0	85	7	1494
2017	Does not provide services to public	48	38	7	4	2	0	87	7	3117
2014	Provides services to public	45	38	9	5	3	1	84	8	1715
2014	Does not provide services to public	46	38	9	4	2	0	85	6	3078
2011	Provides services to public	44	40	7	5	3	1	85	8	1321
2011	Does not provide services to public	45	38	8	6	2	1	84	8	2242
2008	Provides services to public	48	35	9	5	3	0	84	7	1236
2008	Does not provide services to public	44	39	8	5	4	0	83	9	1786

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	35	16	11	7	66	18	1525
2019	Does not provide services to public	39	33	13	8	6	73	14	3821
2018	Provides services to public	29	34	14	13	10	63	23	1187
2018	Does not provide services to public	35	37	13	9	6	72	15	2989
2017	Provides services to public	28	35	15	13	9	63	22	1495
2017	Does not provide services to public	34	38	13	8	6	72	15	3120

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	31	8	3	3	87	5	1510
2019	Does not provide services to public	57	29	9	3	1	86	4	3807
2018	Provides services to public	54	32	8	4	3	85	7	1187
2018	Does not provide services to public	52	35	9	3	2	86	5	2975
2017	Provides services to public	57	30	8	3	2	88	4	1492
2017	Does not provide services to public	54	34	8	2	1	88	4	3112
2014	Provides services to public	60	28	7	3	1	89	4	1716
2014	Does not provide services to public	62	28	7	2	1	89	3	3078
2011	Provides services to public	60	27	8	3	1	88	4	1322
2011	Does not provide services to public	58	30	8	2	1	88	4	2242

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	35	17	11	7	0	1	64	19	1514
2019	Does not provide services to public	36	37	13	8	5	0	0	74	13	3821
2018	Provides services to public	26	34	15	14	11	0	0	60	25	1191
2018	Does not provide services to public	33	37	14	9	6	0	0	70	15	2979
2017	Provides services to public	27	37	14	12	9	0	0	64	21	1489
2017	Does not provide services to public	34	39	13	9	5	0	0	73	14	3110
2014	Provides services to public	22	40	15	14	9	0	1	62	22	1715
2014	Does not provide services to public	29	42	13	11	5	1	1	71	16	3077
2011	Provides services to public	27	40	12	12	8	1	1	67	20	1321
2011	Does not provide services to public	33	39	12	9	6	0	0	73	15	2238

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	34	17	10	7	1	66	17	1526
2019	Does not provide services to public	42	33	14	7	4	0	75	12	3826
2018	Provides services to public	31	34	15	11	10	0	65	21	1191
2018	Does not provide services to public	39	33	16	8	5	0	71	13	2977
2017	Provides services to public	30	35	16	11	7	0	66	18	1492
2017	Does not provide services to public	40	35	13	8	4	0	75	12	3112
2014	Provides services to public	28	36	17	11	8	1	64	19	1714
2014	Does not provide services to public	35	37	14	8	5	0	73	13	3076

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	42	12	9	4	1	0	74	13	1511
2019	Does not provide services to public	39	38	11	7	3	0	0	78	10	3799
2018	Provides services to public	31	36	14	10	8	0	0	68	19	1192
2018	Does not provide services to public	36	36	15	9	3	0	1	72	12	2969
2017	Provides services to public	31	37	15	11	6	0	0	69	17	1495
2017	Does not provide services to public	38	38	13	7	4	0	0	76	10	3109
2014	Provides services to public	29	39	14	11	6	0	0	68	18	1712
2014	Does not provide services to public	36	39	12	8	4	0	0	76	12	3080
2011	Provides services to public	33	41	12	9	4	0	0	75	13	1318
2011	Does not provide services to public	40	38	11	7	3	1	1	80	10	2238

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	35	10	4	3	82	8	1529
2019	Does not provide services to public	49	34	9	5	3	83	7	3846
2018	Provides services to public	43	36	12	6	4	79	9	1193
2018	Does not provide services to public	44	37	10	5	3	81	8	2995
2017	Provides services to public	43	39	10	5	3	82	8	1491
2017	Does not provide services to public	44	38	10	5	3	82	8	3105
2014	Provides services to public	41	38	12	6	3	80	8	1714
2014	Does not provide services to public	45	35	11	6	3	81	9	3078
2011	Provides services to public	43	37	10	6	4	80	10	1320
2011	Does not provide services to public	43	39	8	6	3	82	10	2242
2008	Provides services to public	40	40	11	6	4	80	9	1237
2008	Does not provide services to public	40	41	9	6	3	81	9	1788

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	29	16	7	3	1	73	10	1511
2019	Does not provide services to public	44	30	16	6	3	0	75	10	3819
2018	Provides services to public	42	29	15	7	5	1	72	12	1198
2018	Does not provide services to public	42	32	15	7	3	0	75	10	3011
2017	Provides services to public	39	35	15	5	3	2	76	9	1496
2017	Does not provide services to public	40	36	14	6	2	1	77	9	3125
2014	Provides services to public	39	32	17	7	5	1	71	12	1714
2014	Does not provide services to public	36	34	17	7	5	1	71	12	3079
2011	Provides services to public	32	32	19	9	6	1	66	15	1324
2011	Does not provide services to public	35	36	17	8	4	1	71	12	2243
2008	Provides services to public	29	29	20	12	8	2	60	20	1234
2008	Does not provide services to public	30	34	20	9	6	0	65	15	1787

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	25	31	18	10	1	2	29	39	1525
2019	Does not provide services to public	9	23	34	20	11	1	2	32	33	3833
2018	Provides services to public	13	27	31	17	10	1	2	27	41	1189
2018	Does not provide services to public	10	26	35	18	9	1	2	28	36	2997
2017	Provides services to public	12	26	35	15	9	1	3	25	39	1487
2017	Does not provide services to public	11	24	34	17	9	1	4	27	37	3102
2014	Provides services to public	14	28	34	14	7	1	3	22	43	1711
2014	Does not provide services to public	9	26	37	16	8	1	3	25	37	3071
2011	Provides services to public	12	27	31	17	9	1	3	26	41	1317
2011	Does not provide services to public	11	28	36	14	7	1	2	22	41	2237
2008	Provides services to public	12	25	34	18	8	1	2	27	38	1235
2008	Does not provide services to public	13	29	37	14	5	1	2	20	43	1786

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	18	25	23	18	2	3	44	30	1520
2019	Does not provide services to public	7	15	26	28	19	2	3	49	24	3817
2018	Provides services to public	14	19	27	21	14	2	2	37	34	1182
2018	Does not provide services to public	8	17	28	26	16	3	3	45	26	2990
2017	Provides services to public	12	18	29	19	15	3	4	36	32	1484
2017	Does not provide services to public	8	16	26	23	18	3	6	45	26	3087
2014	Provides services to public	13	20	29	19	11	3	4	33	36	1705
2014	Does not provide services to public	9	18	29	22	14	3	4	40	29	3071
2011	Provides services to public	10	19	28	22	14	2	5	39	31	1315
2011	Does not provide services to public	9	16	29	26	14	2	4	42	27	2234
2008	Provides services to public	11	20	31	21	13	2	3	36	32	1229
2008	Does not provide services to public	11	21	31	23	9	2	3	34	33	1780

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	17	30	22	13	4	5	39	28	1508
2019	Does not provide services to public	10	20	29	20	15	3	4	36	32	3830
2018	Provides services to public	11	18	29	21	12	3	5	36	32	1186
2018	Does not provide services to public	10	21	31	19	12	3	4	34	33	2984
2017	Provides services to public	11	18	29	20	11	3	7	35	33	1486
2017	Does not provide services to public	11	19	29	17	13	3	6	34	34	3095
2014	Provides services to public	10	18	28	21	12	4	7	37	31	1702
2014	Does not provide services to public	14	20	30	17	11	3	6	30	37	3070
2011	Provides services to public	11	17	27	21	12	3	8	37	32	1311
2011	Does not provide services to public	14	21	31	16	10	3	5	28	38	2230
2008	Provides services to public	11	19	30	20	11	3	6	34	33	1230
2008	Does not provide services to public	17	23	30	16	7	2	4	25	43	1782

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	14	27	25	20	2	5	48	23	1508
2019	Does not provide services to public	7	15	30	25	19	1	3	46	23	3817
2018	Provides services to public	10	14	29	26	16	2	4	45	25	1181
2018	Does not provide services to public	8	16	33	24	15	2	3	41	25	2985
2017	Provides services to public	8	13	31	24	16	1	6	43	23	1481
2017	Does not provide services to public	8	17	30	22	16	1	5	41	27	3093
2014	Provides services to public	9	15	28	25	15	1	6	43	26	1700
2014	Does not provide services to public	10	17	32	22	13	1	4	38	28	3064
2011	Provides services to public	10	19	30	21	13	1	6	36	32	1310
2011	Does not provide services to public	10	19	34	21	12	1	3	34	31	2231
2008	Provides services to public	10	19	32	22	11	1	5	36	31	1231
2008	Does not provide services to public	11	20	34	23	9	1	2	33	32	1780

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	21	23	19	17	2	4	38	37	1518
2019	Does not provide services to public	10	17	26	22	20	2	3	44	28	3816
2018	Provides services to public	19	19	25	18	14	2	3	33	41	1190
2018	Does not provide services to public	10	20	28	22	14	2	3	38	33	2982
2017	Provides services to public	16	21	26	16	14	2	5	32	40	1487
2017	Does not provide services to public	12	20	26	19	15	2	6	37	34	3094
2014	Provides services to public	17	22	25	18	12	1	5	32	42	1705
2014	Does not provide services to public	14	21	28	17	14	2	5	33	37	3072
2011	Provides services to public	23	26	23	12	9	1	6	23	53	1318
2011	Does not provide services to public	15	24	29	15	11	1	4	27	42	2235
2008	Provides services to public	25	24	22	14	10	1	4	25	52	1230
2008	Does not provide services to public	17	28	26	16	8	1	3	25	47	1779

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	19	26	18	15	4	3	36	36	1515
2019	Does not provide services to public	11	18	25	22	17	4	3	42	31	3818
2018	Provides services to public	16	21	26	18	13	4	3	33	39	1180
2018	Does not provide services to public	12	19	28	21	13	4	3	37	33	2980
2017	Provides services to public	17	20	26	18	10	4	5	31	40	1486
2017	Does not provide services to public	10	20	28	18	14	3	6	36	34	3102
2014	Provides services to public	15	18	27	19	12	4	5	33	37	1707
2014	Does not provide services to public	13	20	25	20	13	4	5	37	35	3070
2011	Provides services to public	13	22	26	18	12	3	6	34	38	1316
2011	Does not provide services to public	10	17	29	22	14	2	5	39	30	2231
2008	Provides services to public	17	26	22	18	10	3	4	31	46	1232
2008	Does not provide services to public	17	24	27	16	9	2	4	27	44	1786

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	16	31	21	15	4	4	39	28	1509
2019	Does not provide services to public	9	17	32	21	16	3	3	39	27	3820
2018	Provides services to public	13	18	33	19	12	3	3	33	33	1189
2018	Does not provide services to public	9	20	33	20	13	3	3	35	31	2997
2017	Provides services to public	12	18	33	19	11	2	5	32	32	1485
2017	Does not provide services to public	10	18	32	18	13	3	6	34	31	3097
2014	Provides services to public	12	19	32	19	11	3	5	33	33	1704
2014	Does not provide services to public	11	21	32	17	12	3	4	31	34	3070

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	19	35	19	13	1	2	33	31	1520
2019	Does not provide services to public	8	16	32	25	16	1	2	43	24	3826

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	16	6	4	3	0	2	87	7	1524
2019	Does not provide services to public	71	15	5	5	2	0	2	87	7	3838
2017	Provides services to public	68	18	5	4	3	0	2	88	7	1497
2017	Does not provide services to public	69	16	5	5	2	0	2	88	8	3122
2014	Provides services to public	74	14	4	3	3	0	2	90	6	1715
2014	Does not provide services to public	71	16	4	4	3	0	2	89	7	3079
2011	Provides services to public	70	15	5	4	3	1	3	87	7	1320
2011	Does not provide services to public	71	13	6	5	3	0	2	86	8	2240
2008	Provides services to public	65	12	5	4	6	0	7	84	11	1236
2008	Does not provide services to public	67	14	4	6	4	0	5	86	10	1786

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	30	17	10	6	6	3	65	17	1521
2019	Does not provide services to public	36	28	15	7	5	6	4	70	14	3830
2018	Provides services to public	22	33	20	10	8	5	2	59	19	1191
2018	Does not provide services to public	26	33	17	8	5	7	4	66	14	2989
2017	Provides services to public	28	32	16	10	8	4	3	64	19	1497
2017	Does not provide services to public	32	31	14	7	5	5	5	70	14	3121
2014	Provides services to public	32	31	15	9	6	5	2	68	16	1716
2014	Does not provide services to public	37	30	13	7	4	5	4	73	13	3078

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	29	10	7	6	1	77	13	1522
2019	Does not provide services to public	54	26	8	7	4	1	81	11	3835
2018	Provides services to public	42	31	9	8	8	1	74	16	1189
2018	Does not provide services to public	48	29	8	7	5	1	79	13	2985
2017	Provides services to public	45	28	9	10	7	1	74	17	1497
2017	Does not provide services to public	51	29	8	7	5	1	80	12	3122
2014	Provides services to public	46	32	8	7	6	1	79	13	1714
2014	Does not provide services to public	53	27	7	7	4	1	81	12	3077

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	35	7	6	3	84	9	1526
2019	Does not provide services to public	58	30	5	5	2	88	7	3825
2018	Provides services to public	47	37	7	6	4	84	9	1186
2018	Does not provide services to public	55	32	6	5	2	88	7	2984
2017	Provides services to public	43	39	9	6	3	82	9	1493
2017	Does not provide services to public	53	33	6	5	2	86	8	3119
2014	Provides services to public	44	39	8	6	2	84	9	1711
2014	Does not provide services to public	52	35	6	5	2	87	7	3076

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	37	13	4	3	2	1	80	7	1527
2019	Does not provide services to public	51	32	10	4	2	1	0	84	6	3841
2018	Provides services to public	37	36	14	5	4	3	1	77	9	1190
2018	Does not provide services to public	46	35	11	4	2	2	0	83	7	2985

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	26	17	5	4	2	5	72	10	1526
2019	Does not provide services to public	51	23	14	4	3	1	5	78	7	3842

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	33	12	8	4	0	0	76	12	1524
2019	Does not provide services to public	47	30	12	7	4	0	1	77	11	3841
2018	Provides services to public	39	36	11	7	6	1	1	76	13	1187
2018	Does not provide services to public	42	33	12	8	4	1	0	76	12	2971
2017	Provides services to public	40	35	11	7	5	1	1	76	13	1498
2017	Does not provide services to public	44	33	10	7	4	0	1	78	12	3125
2014	Provides services to public	40	34	12	8	5	1	1	75	13	1715
2014	Does not provide services to public	43	35	10	7	4	0	1	78	11	3079
2011	Provides services to public	37	37	11	9	5	1	0	75	14	1323
2011	Does not provide services to public	41	35	10	9	5	0	0	76	13	2241
2008	Provides services to public	32	37	13	10	7	1	0	69	17	1236
2008	Does not provide services to public	34	34	12	11	7	1	0	69	19	1788

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	28	13	5	3	2	0	79	9	1521
2019	Does not provide services to public	55	25	10	5	3	2	1	82	8	3840
2018	Provides services to public	45	30	12	6	5	2	1	77	11	1187
2018	Does not provide services to public	51	27	11	5	3	2	0	80	9	2961
2017	Provides services to public	45	32	10	6	5	1	0	78	11	1498
2017	Does not provide services to public	50	30	9	5	3	2	1	82	9	3123
2014	Provides services to public	44	31	12	6	4	3	1	77	10	1715
2014	Does not provide services to public	52	27	11	4	3	2	1	81	8	3079
2011	Provides services to public	42	32	12	6	4	2	1	77	10	1324
2011	Does not provide services to public	47	27	11	8	4	2	1	77	12	2237
2008	Provides services to public	39	31	13	8	6	3	1	72	14	1236
2008	Does not provide services to public	42	28	11	8	6	4	1	74	14	1790

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	31	11	6	3	1	0	80	9	1522
2019	Does not provide services to public	52	28	9	6	3	1	1	81	9	3827
2018	Provides services to public	45	30	11	7	6	1	1	76	13	1183
2018	Does not provide services to public	49	30	9	7	4	1	0	80	11	2966
2017	Provides services to public	44	34	7	8	5	1	1	80	13	1494
2017	Does not provide services to public	48	33	8	7	4	0	0	81	11	3123
2014	Provides services to public	44	33	11	8	4	1	0	77	12	1715
2014	Does not provide services to public	47	33	8	6	4	1	0	81	10	3080
2011	Provides services to public	41	35	11	8	4	1	0	77	12	1323
2011	Does not provide services to public	45	32	8	8	5	0	0	78	14	2238
2008	Provides services to public	38	32	12	11	6	1	0	71	17	1237
2008	Does not provide services to public	41	32	10	9	7	1	0	74	16	1789

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	80	11	4	1	2	1	93	4	1519
2019	Does not provide services to public	82	10	3	2	2	1	93	3	3828
2017	Provides services to public	77	13	5	2	2	1	92	4	1496
2017	Does not provide services to public	80	11	3	2	2	2	93	4	3117
2014	Provides services to public	79	12	3	1	2	2	94	4	1715
2014	Does not provide services to public	81	11	3	2	1	2	94	3	3075
2011	Provides services to public	76	13	4	1	2	3	92	4	1324
2011	Does not provide services to public	79	11	4	2	2	2	92	4	2241
2008	Provides services to public	76	10	3	3	3	5	92	5	1236
2008	Does not provide services to public	79	8	3	2	2	4	92	4	1790

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	21	9	5	5	2	6	79	11	1527
2019	Does not provide services to public	58	18	7	5	4	2	5	83	10	3840
2017	Provides services to public	45	22	8	6	7	4	8	76	15	1495
2017	Does not provide services to public	52	21	7	5	5	4	6	81	11	3120
2014	Provides services to public	47	24	9	4	5	4	7	80	10	1713
2014	Does not provide services to public	53	21	8	4	4	4	7	83	9	3078
2011	Provides services to public	44	25	10	7	6	2	5	75	15	1321
2011	Does not provide services to public	50	25	7	7	5	2	3	80	13	2241

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	25	9	4	3	1	84	7	1529
2019	Does not provide services to public	64	20	9	2	3	1	85	6	3844
2018	Provides services to public	53	24	12	4	6	1	78	10	1187
2018	Does not provide services to public	59	23	10	4	3	1	83	7	2966
2017	Provides services to public	52	26	11	4	5	1	79	10	1496
2017	Does not provide services to public	58	24	9	3	3	2	84	7	3122

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	29	10	6	3	1	81	8	1529
2019	Does not provide services to public	57	25	9	5	3	0	83	9	3847
2018	Provides services to public	47	28	11	6	6	1	76	13	1188
2018	Does not provide services to public	51	27	10	6	4	1	79	11	2964
2017	Provides services to public	49	28	11	6	5	1	77	12	1492
2017	Does not provide services to public	55	26	9	5	4	0	82	9	3122
2014	Provides services to public	48	30	10	6	5	0	79	11	1714
2014	Does not provide services to public	54	28	9	5	3	0	83	8	3079

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	44	21	16	5	1	0	58	21	256
2019	Does not provide services to public	19	45	14	14	4	2	1	66	19	797

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	29	17	7	6	8	0	68	14	1529
2019	Does not provide services to public	36	32	14	7	4	6	0	73	12	3842
2018	Provides services to public	31	29	15	8	9	8	1	65	19	1191
2018	Does not provide services to public	35	31	15	8	5	6	0	70	14	2986
2017	Provides services to public	28	32	15	10	7	8	0	66	18	1498
2017	Does not provide services to public	34	32	14	8	4	7	1	71	13	3123
2014	Provides services to public	31	33	15	8	4	8	0	70	13	1712
2014	Does not provide services to public	34	33	14	6	4	9	1	74	11	3075
2011	Provides services to public	28	32	17	8	8	6	1	64	17	1324
2011	Does not provide services to public	30	31	16	10	7	6	0	66	18	2240

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	30	17	11	7	4	0	63	19	1526
2019	Does not provide services to public	35	33	15	9	5	3	0	70	15	3834
2018	Provides services to public	26	30	18	11	11	4	1	59	23	1189
2018	Does not provide services to public	32	32	16	11	6	3	0	66	17	2978
2017	Provides services to public	26	31	19	12	9	3	0	58	22	1497
2017	Does not provide services to public	33	34	15	9	6	3	0	69	15	3121
2014	Provides services to public	28	33	19	10	7	4	0	62	18	1714
2014	Does not provide services to public	32	33	17	9	5	4	0	68	15	3076
2011	Provides services to public	24	32	20	11	11	3	0	57	22	1322
2011	Does not provide services to public	27	34	16	12	9	2	0	63	21	2241
2008	Provides services to public	20	31	20	13	13	3	1	52	27	1237
2008	Does not provide services to public	23	32	19	12	10	3	0	58	23	1791

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	28	23	11	8	7	0	54	21	1520
2019	Does not provide services to public	26	32	19	12	6	5	0	61	19	3834
2018	Provides services to public	19	28	20	13	11	8	1	52	27	1188
2018	Does not provide services to public	23	31	19	14	6	6	0	58	22	2979
2017	Provides services to public	18	31	21	13	10	6	0	53	24	1491
2017	Does not provide services to public	24	33	18	12	6	6	0	61	19	3119
2014	Provides services to public	18	32	21	13	7	7	0	55	22	1713
2014	Does not provide services to public	22	31	19	14	7	7	1	58	22	3076
2011	Provides services to public	14	34	22	15	8	7	0	52	24	1324
2011	Does not provide services to public	16	37	18	15	7	6	0	57	23	2243
2008	Provides services to public	10	28	22	22	11	7	0	41	36	1233
2008	Does not provide services to public	12	33	20	18	10	7	0	48	30	1790

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	31	18	15	10	4	54	26	1525
2019	Does not provide services to public	24	33	17	15	8	3	59	24	3841
2018	Provides services to public	18	32	18	15	13	3	53	29	1189
2018	Does not provide services to public	22	32	17	16	9	3	56	26	2984
2017	Provides services to public	20	30	19	16	12	4	52	29	1495
2017	Does not provide services to public	22	35	17	14	8	4	60	23	3119
2014	Provides services to public	19	33	20	15	10	3	54	25	1713
2014	Does not provide services to public	22	33	17	15	8	4	58	24	3069
2011	Provides services to public	18	34	18	17	9	3	54	27	1323
2011	Does not provide services to public	18	37	15	17	11	3	57	28	2239
2008	Provides services to public	14	35	19	19	10	2	50	30	1236
2008	Does not provide services to public	16	36	16	19	11	2	53	31	1788

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	21	11	6	3	9	1	78	10	1526
2019	Does not provide services to public	46	22	14	5	3	9	1	76	9	3846

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	42	17	7	3	1	73	10	1524
2019	Does not provide services to public	33	45	13	7	2	1	78	9	3840
2018	Provides services to public	26	46	16	7	4	1	72	12	1189
2018	Does not provide services to public	30	44	15	7	3	1	75	10	2987
2017	Provides services to public	29	42	15	9	4	1	71	14	1494
2017	Does not provide services to public	33	42	14	7	3	1	75	11	3115
2014	Provides services to public	28	42	16	8	4	1	71	13	1714
2014	Does not provide services to public	32	41	15	7	3	2	74	11	3077
2011	Provides services to public	28	43	16	8	3	1	73	11	1322
2011	Does not provide services to public	32	43	13	7	3	1	77	10	2239

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	37	19	15	7	2	0	57	23	1518
2019	Does not provide services to public	21	36	20	15	6	2	0	59	21	3826

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	36	12	9	4	2	1	74	14	1522
2019	Does not provide services to public	38	35	12	8	4	2	1	76	12	3842
2018	Provides services to public	36	38	11	6	6	2	0	76	12	1193
2018	Does not provide services to public	39	37	11	7	4	2	1	78	11	2993
2017	Provides services to public	40	37	10	6	5	1	0	78	11	1491
2017	Does not provide services to public	43	35	9	6	3	2	1	81	10	3112
2014	Provides services to public	40	37	10	6	3	2	1	80	10	1715
2014	Does not provide services to public	43	36	8	6	3	2	1	82	9	3075
2011	Provides services to public	42	34	10	6	4	3	1	79	11	1322
2011	Does not provide services to public	44	33	9	6	3	4	1	81	10	2239
2008	Provides services to public	35	37	11	8	5	3	1	75	14	1236
2008	Does not provide services to public	39	32	10	8	6	4	1	75	14	1789

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	36	16	6	4	1	73	10	1521
2019	Does not provide services to public	37	35	18	5	3	2	74	8	3828
2018	Provides services to public	35	36	15	7	5	1	72	13	1189
2018	Does not provide services to public	36	37	18	5	3	1	74	8	2983

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	24	20	13	11	9	2	50	27	1517
2019	Does not provide services to public	25	22	19	13	9	10	3	53	25	3837
2018	Provides services to public	19	23	18	14	15	8	2	47	32	1187
2018	Does not provide services to public	21	24	20	12	11	10	2	52	26	2989
2017	Provides services to public	18	26	15	15	15	9	2	49	34	1496
2017	Does not provide services to public	21	23	17	13	11	10	4	52	28	3115
2014	Provides services to public	18	24	17	16	14	9	2	47	34	1714
2014	Does not provide services to public	21	22	18	14	12	10	3	50	30	3074
2011	Provides services to public	16	21	17	16	16	11	3	43	37	1322
2011	Does not provide services to public	18	21	17	14	14	13	4	46	34	2239

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	31	19	13	12	2	0	55	25	1527
2019	Does not provide services to public	29	35	16	11	7	2	0	65	19	3829
2018	Provides services to public	21	30	19	14	14	2	0	52	29	1189
2018	Does not provide services to public	25	35	17	13	8	2	0	61	21	2990
2017	Provides services to public	21	31	18	15	12	2	1	53	28	1496
2017	Does not provide services to public	28	33	17	11	7	3	0	64	19	3118
2014	Provides services to public	17	30	20	17	14	3	0	48	32	1712
2014	Does not provide services to public	25	33	17	13	8	4	1	60	22	3078
2011	Provides services to public	18	34	19	16	11	2	1	53	28	1321
2011	Does not provide services to public	25	35	16	12	10	2	0	61	22	2241
2008	Provides services to public	13	32	19	17	16	2	0	47	33	1233
2008	Does not provide services to public	21	35	16	16	10	3	0	57	27	1786

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	30	16	13	14	2	1	56	28	1528
2019	Does not provide services to public	27	32	15	12	11	2	2	62	23	3846
2018	Provides services to public	20	27	17	15	18	3	1	49	34	1188
2018	Does not provide services to public	26	30	15	13	12	2	1	58	26	2991
2017	Provides services to public	20	26	16	16	18	3	2	48	35	1491
2017	Does not provide services to public	25	29	15	15	12	3	1	57	28	3115
2014	Provides services to public	17	23	15	19	21	3	2	42	43	1712
2014	Does not provide services to public	21	26	15	15	17	4	3	50	34	3078
2011	Provides services to public	16	26	13	21	20	2	2	44	42	1321
2011	Does not provide services to public	18	28	15	17	18	2	2	48	37	2241
2008	Provides services to public	15	30	15	17	19	2	1	47	37	1235
2008	Does not provide services to public	17	32	13	17	17	2	2	51	35	1784

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	25	15	6	4	1	4	74	11	1525
2019	Does not provide services to public	52	23	13	5	3	1	4	78	8	3840

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	12	9	5	7	2	11	76	14	1522
2019	Does not provide services to public	52	11	10	5	6	2	13	75	13	3835

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	24	18	9	6	1	4	65	16	1520
2019	Does not provide services to public	47	23	15	6	4	2	3	74	10	3826

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	21	18	11	8	3	4	60	20	1515
2019	Does not provide services to public	44	20	16	8	5	3	4	69	14	3827

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	17	16	11	11	3	5	59	24	1520
2019	Does not provide services to public	54	15	10	6	6	3	6	76	13	3826

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	15	9	3	2	3	4	85	6	1518
2019	Does not provide services to public	70	12	7	2	1	3	4	89	4	3833

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	11	7	3	3	4	4	86	6	1520
2019	Does not provide services to public	76	8	5	2	2	3	4	91	4	3823

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	9	5	2	2	3	9	90	4	1520
2019	Does not provide services to public	78	7	3	1	1	2	8	94	3	3823

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	41	22	9	5	4	1	62	15	1520
2019	Does not provide services to public	25	41	18	8	3	4	1	70	11	3840
2018	Provides services to public	21	33	22	11	8	5	0	57	20	1192
2018	Does not provide services to public	26	37	21	8	5	4	0	65	14	2996
2017	Provides services to public	20	35	21	12	7	4	0	57	21	1495
2017	Does not provide services to public	24	39	19	8	4	5	0	67	13	3121

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	39	11	5	4	1	79	9	1521
2019	Does not provide services to public	45	35	11	5	2	1	81	7	3816
2018	Provides services to public	45	34	11	5	3	1	80	8	1188
2018	Does not provide services to public	49	36	9	4	2	1	86	6	2993
2017	Provides services to public	40	39	11	5	3	1	80	9	1497
2017	Does not provide services to public	47	37	9	5	2	1	85	6	3123
2014	Provides services to public	46	34	11	5	3	2	82	7	1716
2014	Does not provide services to public	52	33	9	3	2	2	86	5	3078
2011	Provides services to public	35	37	14	8	4	2	74	12	1325
2011	Does not provide services to public	42	34	12	5	3	3	79	9	2243

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	32	13	3	3	3	0	80	7	1519
2019	Does not provide services to public	51	31	10	3	2	2	0	85	5	3827
2018	Provides services to public	44	33	13	4	3	3	0	80	7	1191
2018	Does not provide services to public	50	33	10	3	2	2	0	85	4	2982
2017	Provides services to public	41	35	14	3	4	2	0	78	7	1495
2017	Does not provide services to public	46	33	12	3	2	3	1	83	5	3113
2014	Provides services to public	48	32	12	4	2	3	0	82	6	1713
2014	Does not provide services to public	53	29	9	2	1	4	0	86	4	3072

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	34	9	4	2	0	85	6	1524
2019	Does not provide services to public	57	30	7	3	2	0	87	5	3839
2018	Provides services to public	48	35	8	4	4	0	83	9	1190
2018	Does not provide services to public	54	31	9	3	2	0	86	5	2985
2017	Provides services to public	43	39	8	5	4	0	83	9	1493
2017	Does not provide services to public	53	33	8	4	2	0	87	6	3116
2014	Provides services to public	51	33	7	5	3	0	85	8	1716
2014	Does not provide services to public	55	32	8	3	2	1	88	5	3071
2011	Provides services to public	43	36	11	6	5	0	79	10	1321
2011	Does not provide services to public	47	33	10	5	3	0	81	8	2240
2008	Provides services to public	35	38	13	8	6	0	73	14	1234
2008	Does not provide services to public	38	38	11	8	4	0	77	12	1789

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	31	14	7	5	0	74	12	1521
2019	Does not provide services to public	50	29	12	5	3	1	80	8	3832
2018	Provides services to public	38	34	15	5	8	1	72	13	1186
2018	Does not provide services to public	46	31	13	5	4	0	78	9	2987
2017	Provides services to public	35	33	17	8	6	1	69	14	1495
2017	Does not provide services to public	46	31	14	5	4	1	77	9	3115
2014	Provides services to public	32	36	17	8	6	1	69	14	1713
2014	Does not provide services to public	40	35	14	6	4	1	76	10	3078
2011	Provides services to public	32	34	18	8	7	1	67	15	1319
2011	Does not provide services to public	39	32	15	9	5	1	71	14	2239

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	34	13	8	5	74	13	1515
2019	Does not provide services to public	48	31	11	6	3	80	9	3824
2018	Provides services to public	36	37	12	8	7	73	14	1177
2018	Does not provide services to public	44	33	13	6	3	78	9	2975
2017	Provides services to public	33	36	16	9	6	69	15	1493
2017	Does not provide services to public	44	34	12	6	3	78	9	3113
2014	Provides services to public	32	37	16	9	5	70	14	1713
2014	Does not provide services to public	40	36	14	7	3	76	10	3076
2011	Provides services to public	31	37	16	9	6	68	15	1317
2011	Does not provide services to public	37	35	14	9	5	72	14	2240
2008	Provides services to public	28	41	13	11	7	69	17	1237
2008	Does not provide services to public	33	37	15	10	4	71	15	1783

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	24	17	10	9	3	0	62	20	1525
2019	Does not provide services to public	43	24	16	9	6	3	1	69	15	3844
2018	Provides services to public	34	28	16	9	10	3	0	63	20	1190
2018	Does not provide services to public	40	25	18	8	7	3	0	66	15	2994
2017	Provides services to public	33	27	15	11	9	4	1	64	21	1497
2017	Does not provide services to public	39	25	18	9	6	3	1	67	15	3119
2014	Provides services to public	32	26	18	11	10	3	1	60	22	1716
2014	Does not provide services to public	36	26	17	10	6	4	1	65	17	3076
2011	Provides services to public	33	26	16	10	10	3	1	62	21	1317
2011	Does not provide services to public	36	25	16	11	7	4	0	64	19	2239
2008	Provides services to public	28	25	17	14	11	5	1	56	26	1235
2008	Does not provide services to public	30	27	16	13	8	4	0	60	22	1785

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	29	36	35	1531
2019	Does not provide services to public	32	32	36	3852
2018	Provides services to public	29	36	34	1198
2018	Does not provide services to public	31	33	36	3009
2017	Provides services to public	27	39	33	1498
2017	Does not provide services to public	31	36	34	3120
2014	Provides services to public	26	38	36	1714
2014	Does not provide services to public	31	34	35	3078
2011	Provides services to public	30	41	29	1324
2011	Does not provide services to public	33	32	35	2242

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	7	43	33	5	6	6	436
2019	Does not provide services to public	7	44	24	5	14	6	1246
2018	Provides services to public	8	40	30	8	7	7	343
2018	Does not provide services to public	8	42	30	4	8	8	934
2017	Provides services to public	12	32	35	7	7	8	413
2017	Does not provide services to public	8	43	28	5	9	7	955
2014	Provides services to public	11	33	36	8	9999	13	430
2014	Does not provide services to public	11	37	29	9	9999	15	962
2011	Provides services to public	16	37	33	7	9999	7	394
2011	Does not provide services to public	13	36	36	6	9999	9	742

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	46	11	9	3	1	1	77	13	1524
2019	Does not provide services to public	35	43	10	6	3	1	3	81	9	3843

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	28	10	3	1	6	1	85	4	1522
2019	Does not provide services to public	57	24	8	2	1	5	3	88	3	3843

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	1525
2019	Does not provide services to public	10	90	3842
2018	Provides services to public	13	87	1197
2018	Does not provide services to public	10	90	3005

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	202
2019	Does not provide services to public	51	49	362
2018	Provides services to public	56	44	163
2018	Does not provide services to public	49	51	314

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	60	40	202
2019	Does not provide services to public	63	37	362
2018	Provides services to public	60	40	163
2018	Does not provide services to public	60	40	314

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	202
2019	Does not provide services to public	5	95	362
2018	Provides services to public	9	91	163
2018	Does not provide services to public	7	93	314

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	202
2019	Does not provide services to public	0	100	362

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	202
2019	Does not provide services to public	2	98	362
2018	Provides services to public	4	96	163
2018	Does not provide services to public	4	96	314

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	202
2019	Does not provide services to public	4	96	362

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	202
2019	Does not provide services to public	2	98	362
2018	Provides services to public	4	96	163
2018	Does not provide services to public	4	96	314

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	200
2019	Does not provide services to public	33	67	350
2018	Provides services to public	41	59	163
2018	Does not provide services to public	35	65	313

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	200
2019	Does not provide services to public	39	61	350
2018	Provides services to public	38	62	163
2018	Does not provide services to public	38	62	313

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	200
2019	Does not provide services to public	47	53	350
2018	Provides services to public	49	51	163
2018	Does not provide services to public	44	56	313

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	200
2019	Does not provide services to public	45	55	350
2018	Provides services to public	38	62	163
2018	Does not provide services to public	47	53	313

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	200
2019	Does not provide services to public	29	71	350
2018	Provides services to public	33	67	163
2018	Does not provide services to public	30	70	313

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	200
2019	Does not provide services to public	52	48	350
2018	Provides services to public	55	45	163
2018	Does not provide services to public	49	51	313

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	200
2019	Does not provide services to public	31	69	350
2018	Provides services to public	33	67	163
2018	Does not provide services to public	31	69	313

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	200
2019	Does not provide services to public	9	91	350
2018	Provides services to public	12	88	163
2018	Does not provide services to public	6	94	313

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	200
2019	Does not provide services to public	7	93	350
2018	Provides services to public	10	90	163
2018	Does not provide services to public	10	90	313

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	200
2019	Does not provide services to public	47	53	350
2018	Provides services to public	47	53	163
2018	Does not provide services to public	47	53	313

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	200
2019	Does not provide services to public	22	78	350
2018	Provides services to public	23	77	163
2018	Does not provide services to public	21	79	313

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	200
2019	Does not provide services to public	16	84	350
2018	Provides services to public	14	86	163
2018	Does not provide services to public	12	88	313

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	199
2019	Does not provide services to public	54	46	350
2018	Provides services to public	51	49	162
2018	Does not provide services to public	52	48	314

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	199
2019	Does not provide services to public	24	76	350
2018	Provides services to public	29	71	162
2018	Does not provide services to public	20	80	314

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	199
2019	Does not provide services to public	8	92	350
2018	Provides services to public	5	95	162
2018	Does not provide services to public	6	94	314

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	199
2019	Does not provide services to public	16	84	350
2018	Provides services to public	19	81	162
2018	Does not provide services to public	15	85	314

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	199
2019	Does not provide services to public	12	88	350
2018	Provides services to public	11	89	162
2018	Does not provide services to public	9	91	314

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	199
2019	Does not provide services to public	5	95	350
2018	Provides services to public	5	95	162
2018	Does not provide services to public	3	97	314

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	199
2019	Does not provide services to public	9	91	350
2018	Provides services to public	16	84	162
2018	Does not provide services to public	9	91	314

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	199
2019	Does not provide services to public	11	89	350
2018	Provides services to public	12	88	162
2018	Does not provide services to public	10	90	314

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	199
2019	Does not provide services to public	30	70	350
2018	Provides services to public	27	73	162
2018	Does not provide services to public	32	68	314

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	192
2019	Does not provide services to public	10	90	332
2018	Provides services to public	14	86	154
2018	Does not provide services to public	11	89	303

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	192
2019	Does not provide services to public	21	79	332
2018	Provides services to public	18	82	154
2018	Does not provide services to public	19	81	303

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	192
2019	Does not provide services to public	10	90	332
2018	Provides services to public	10	90	154
2018	Does not provide services to public	12	88	303

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	192
2019	Does not provide services to public	6	94	332
2018	Provides services to public	9	91	154
2018	Does not provide services to public	6	94	303

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	192
2019	Does not provide services to public	10	90	332
2018	Provides services to public	10	90	154
2018	Does not provide services to public	8	92	303

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	192
2019	Does not provide services to public	10	90	332
2018	Provides services to public	10	90	154
2018	Does not provide services to public	15	85	303

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	192
2019	Does not provide services to public	14	86	332
2018	Provides services to public	10	90	154
2018	Does not provide services to public	12	88	303

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	192
2019	Does not provide services to public	14	86	332
2018	Provides services to public	15	85	154
2018	Does not provide services to public	13	87	303

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	192
2019	Does not provide services to public	17	83	332
2018	Provides services to public	12	88	154
2018	Does not provide services to public	14	86	303

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	192
2019	Does not provide services to public	34	66	332
2018	Provides services to public	31	69	154
2018	Does not provide services to public	29	71	303

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	192
2019	Does not provide services to public	8	92	332
2018	Provides services to public	11	89	154
2018	Does not provide services to public	8	92	303

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	192
2019	Does not provide services to public	47	53	332
2018	Provides services to public	53	47	154
2018	Does not provide services to public	49	51	303

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	192
2019	Does not provide services to public	2	98	332

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	192
2019	Does not provide services to public	55	45	332
2018	Provides services to public	55	45	154
2018	Does not provide services to public	51	49	303

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	192
2019	Does not provide services to public	5	95	332
2018	Provides services to public	4	96	154
2018	Does not provide services to public	2	98	303

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	192
2019	Does not provide services to public	11	89	332
2018	Provides services to public	8	92	154
2018	Does not provide services to public	14	86	303

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	1526
2019	Does not provide services to public	13	87	3837

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	16	19	8	5	25	7	53	19	1526
2019	Does not provide services to public	21	14	19	5	5	28	10	55	15	3848
2018	Provides services to public	18	17	23	5	6	25	6	51	16	1191
2018	Does not provide services to public	19	16	20	5	4	28	7	54	14	2998
2017	Provides services to public	19	19	19	5	6	23	7	55	17	1496
2017	Does not provide services to public	19	16	18	5	4	27	11	56	15	3117
2014	Provides services to public	19	18	18	6	6	24	8	55	18	1716
2014	Does not provide services to public	19	15	17	5	5	29	10	56	16	3078

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	26	16	7	4	11	1	69	13	1526
2019	Does not provide services to public	36	26	16	5	3	12	1	72	9	3843
2018	Provides services to public	30	28	19	5	5	12	1	66	12	1191
2018	Does not provide services to public	32	30	17	5	3	12	1	71	10	2996
2017	Provides services to public	30	29	19	5	5	10	2	67	12	1495
2017	Does not provide services to public	32	28	18	4	3	13	2	70	9	3117
2014	Provides services to public	31	26	18	6	4	14	1	67	11	1715
2014	Does not provide services to public	31	26	17	5	3	16	2	69	10	3077
2011	Provides services to public	36	35	14	5	4	5	0	76	10	1320
2011	Does not provide services to public	35	33	14	6	4	8	0	75	10	2238

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	1524
2019	Does not provide services to public	7	93	3835
2018	Provides services to public	8	92	1196
2018	Does not provide services to public	6	94	2994

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	131
2019	Does not provide services to public	35	65	251
2018	Provides services to public	41	59	98
2018	Does not provide services to public	34	66	177

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	76	24	131
2019	Does not provide services to public	76	24	251
2018	Provides services to public	74	26	98
2018	Does not provide services to public	80	20	177

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	131
2019	Does not provide services to public	5	95	251
2018	Provides services to public	5	95	98
2018	Does not provide services to public	6	94	177

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	131
2019	Does not provide services to public	4	96	251
2018	Provides services to public	7	93	98
2018	Does not provide services to public	3	97	177

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	131
2019	Does not provide services to public	7	93	251
2018	Provides services to public	11	89	98
2018	Does not provide services to public	7	93	177

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	131
2019	Does not provide services to public	27	73	251
2018	Provides services to public	36	64	99
2018	Does not provide services to public	21	79	176

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	131
2019	Does not provide services to public	26	74	251
2018	Provides services to public	37	63	99
2018	Does not provide services to public	14	86	176

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	131
2019	Does not provide services to public	17	83	251
2018	Provides services to public	20	80	99
2018	Does not provide services to public	14	86	176

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	131
2019	Does not provide services to public	7	93	251
2018	Provides services to public	6	94	99
2018	Does not provide services to public	5	95	176

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	131
2019	Does not provide services to public	28	72	251
2018	Provides services to public	26	74	99
2018	Does not provide services to public	23	77	176

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	131
2019	Does not provide services to public	22	78	251
2018	Provides services to public	20	80	99
2018	Does not provide services to public	18	82	176

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	131
2019	Does not provide services to public	4	96	251

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	131
2019	Does not provide services to public	7	93	251
2018	Provides services to public	15	85	99
2018	Does not provide services to public	5	95	176

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	131
2019	Does not provide services to public	15	85	251
2018	Provides services to public	21	79	99
2018	Does not provide services to public	14	86	176

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	131
2019	Does not provide services to public	17	83	251
2018	Provides services to public	11	89	99
2018	Does not provide services to public	19	81	176

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	131
2019	Does not provide services to public	19	81	251
2018	Provides services to public	17	83	99
2018	Does not provide services to public	24	76	176

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	131
2019	Does not provide services to public	25	75	247
2018	Provides services to public	28	72	99
2018	Does not provide services to public	30	70	177

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	131
2019	Does not provide services to public	11	89	247
2018	Provides services to public	13	87	99
2018	Does not provide services to public	13	87	177

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	131
2019	Does not provide services to public	13	87	247
2018	Provides services to public	13	87	99
2018	Does not provide services to public	17	83	177

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	131
2019	Does not provide services to public	5	95	247
2018	Provides services to public	5	95	99
2018	Does not provide services to public	7	93	177

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	131
2019	Does not provide services to public	7	93	247
2018	Provides services to public	8	92	99
2018	Does not provide services to public	4	96	177

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	131
2019	Does not provide services to public	7	93	247
2018	Provides services to public	14	86	99
2018	Does not provide services to public	7	93	177

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	131
2019	Does not provide services to public	54	46	247
2018	Provides services to public	57	43	99
2018	Does not provide services to public	49	51	177

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	1526
2019	Does not provide services to public	7	93	3843

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	15	21	4	4	26	7	57	12	1524
2019	Does not provide services to public	23	14	19	3	3	30	9	60	9	3837
2018	Provides services to public	20	19	21	4	4	27	6	57	11	1194
2018	Does not provide services to public	21	16	21	3	2	31	6	59	8	2994
2017	Provides services to public	20	18	19	3	4	28	8	60	10	1496
2017	Does not provide services to public	19	17	18	2	2	33	9	62	7	3116
2014	Provides services to public	21	17	18	4	2	29	8	61	10	1714
2014	Does not provide services to public	21	14	18	2	2	34	9	61	7	3071

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	24	18	4	3	12	1	70	9	1526
2019	Does not provide services to public	39	25	16	3	2	13	2	75	6	3837
2018	Provides services to public	33	29	17	4	4	12	1	70	10	1196
2018	Does not provide services to public	36	28	17	3	2	12	1	74	6	2996
2017	Provides services to public	33	30	18	3	3	11	3	72	8	1492
2017	Does not provide services to public	35	29	15	2	2	15	2	77	5	3112
2014	Provides services to public	34	27	16	4	2	15	2	73	7	1712
2014	Does not provide services to public	34	25	16	2	2	18	2	75	5	3074
2011	Provides services to public	42	35	12	4	2	5	0	80	7	1322
2011	Does not provide services to public	42	34	11	3	2	9	0	83	5	2240

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	25	22	15	19	0	0	43	34	1524
2019	Does not provide services to public	21	27	22	13	15	0	1	49	29	3850
2018	Provides services to public	13	20	22	18	26	0	1	33	44	1200
2018	Does not provide services to public	16	23	25	15	19	0	1	40	35	3000
2017	Provides services to public	12	18	18	19	32	1	1	30	52	1498
2017	Does not provide services to public	15	20	22	18	24	0	1	36	42	3118

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	27	25	15	11	0	48	26	1521
2019	Does not provide services to public	26	27	25	14	8	1	53	22	3847
2018	Provides services to public	17	24	28	17	13	1	41	30	1198
2018	Does not provide services to public	20	27	27	16	8	1	48	25	3003
2017	Provides services to public	17	26	28	18	10	1	44	28	1498
2017	Does not provide services to public	21	27	27	14	9	1	49	24	3122

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	27	21	10	6	1	3	61	16	1515
2019	Does not provide services to public	32	28	20	11	6	0	2	61	18	3830
2018	Provides services to public	24	26	23	13	9	0	5	52	23	1193
2018	Does not provide services to public	26	28	25	13	7	1	1	54	21	2987
2017	Provides services to public	25	29	22	12	8	1	3	56	21	1489
2017	Does not provide services to public	25	29	22	13	7	1	2	56	21	3115

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	23	23	16	14	1	1	47	30	1524
2019	Does not provide services to public	29	25	21	13	9	1	1	55	23	3830
2018	Provides services to public	20	21	24	16	17	1	2	42	33	1192
2018	Does not provide services to public	26	24	23	15	9	1	1	51	25	2992
2017	Provides services to public	19	25	23	16	14	1	2	46	31	1496
2017	Does not provide services to public	25	25	23	14	10	1	2	52	25	3115

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	22	12	5	4	1	5	78	10	1518
2019	Does not provide services to public	54	21	12	4	3	1	5	80	8	3828
2018	Provides services to public	46	22	14	5	6	1	6	73	12	1188
2018	Does not provide services to public	49	24	14	5	3	0	5	77	9	2989
2017	Provides services to public	46	25	12	5	3	1	9	78	8	1496
2017	Does not provide services to public	47	23	14	6	3	1	7	76	9	3115

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	28	20	10	9	1	60	20	1522
2019	Does not provide services to public	36	28	19	9	7	1	64	17	3841
2018	Provides services to public	27	25	21	11	14	1	53	25	1200
2018	Does not provide services to public	31	26	21	12	8	1	58	20	2995
2017	Provides services to public	26	30	23	10	9	2	58	19	1489
2017	Does not provide services to public	31	29	21	10	8	1	61	18	3111

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	35	19	8	5	1	2	67	14	1518
2019	Does not provide services to public	35	34	19	7	4	1	2	70	11	3834
2018	Provides services to public	23	34	23	10	6	2	1	59	17	1193
2018	Does not provide services to public	29	33	24	8	4	1	1	64	12	2982
2017	Provides services to public	28	32	20	11	6	1	2	62	17	1490
2017	Does not provide services to public	33	32	18	9	5	1	2	67	14	3107

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	32	22	11	7	1	1	60	18	1513
2019	Does not provide services to public	29	31	22	10	5	1	1	61	16	3837
2018	Provides services to public	22	31	24	11	9	1	2	55	21	1195
2018	Does not provide services to public	24	30	25	13	6	1	1	55	20	2988
2017	Provides services to public	24	28	25	13	8	1	2	53	22	1491
2017	Does not provide services to public	25	31	22	14	6	1	2	57	20	3105

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	33	17	8	5	1	1	70	13	1516
2019	Does not provide services to public	35	30	18	9	6	1	1	66	15	3830
2018	Provides services to public	30	30	22	9	6	1	1	62	16	1186
2018	Does not provide services to public	29	30	23	11	6	1	1	60	17	2977
2017	Provides services to public	31	30	20	9	7	1	2	63	17	1491
2017	Does not provide services to public	32	29	20	10	6	1	2	62	17	3109

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	27	17	9	8	1	1	65	17	1513
2019	Does not provide services to public	47	26	13	7	6	1	1	74	13	3827

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	30	20	12	7	1	1	61	19	1517
2019	Does not provide services to public	37	30	18	8	5	1	1	68	13	3821
2018	Provides services to public	26	28	24	12	9	1	1	55	21	1184
2018	Does not provide services to public	30	30	21	11	6	0	1	61	17	2978
2017	Provides services to public	26	32	21	12	8	0	2	58	20	1489
2017	Does not provide services to public	30	31	20	10	6	0	2	63	17	3098

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	26	11	6	4	0	2	79	10	1511
2019	Does not provide services to public	57	23	10	5	4	0	2	82	8	3818
2018	Provides services to public	48	24	14	5	4	1	4	75	10	1186
2018	Does not provide services to public	54	24	13	4	3	0	2	79	8	2971
2017	Provides services to public	49	25	14	5	4	0	3	76	9	1488
2017	Does not provide services to public	56	23	12	4	2	0	2	81	7	3120

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	16	6	2	2	1	7	88	5	1511
2019	Does not provide services to public	73	12	5	2	2	1	5	91	4	3820
2018	Provides services to public	62	17	8	2	3	1	6	85	6	1189
2018	Does not provide services to public	69	14	7	2	2	1	5	88	5	2978

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	13	6	4	5	1	3	84	10	1520
2019	Does not provide services to public	75	10	5	3	3	1	3	88	6	3837
2018	Provides services to public	66	12	6	4	5	2	4	84	9	1193
2018	Does not provide services to public	73	11	6	3	3	1	4	88	6	2980
2017	Provides services to public	68	13	6	4	4	1	4	85	9	1495
2017	Does not provide services to public	75	11	5	3	2	1	3	90	5	3118

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	26	8	4	3	2	85	6	1510
2019	Does not provide services to public	62	23	8	3	2	2	87	5	3822
2018	Provides services to public	54	26	10	3	3	3	83	6	1189
2018	Does not provide services to public	60	23	9	4	2	2	85	6	2976
2017	Provides services to public	56	25	8	4	2	3	85	7	1493
2017	Does not provide services to public	61	24	8	3	2	2	87	5	3118

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	19	10	5	5	1	2	80	10	1511
2019	Does not provide services to public	65	17	8	4	4	0	2	84	8	3825
2018	Provides services to public	53	20	11	6	7	1	3	76	13	1189
2018	Does not provide services to public	59	20	10	5	4	0	2	81	9	2966
2017	Provides services to public	58	20	9	5	5	0	3	80	11	1491
2017	Does not provide services to public	64	18	7	5	3	0	2	84	8	3112

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	11	4	1	1	1	21	92	3	1504
2019	Does not provide services to public	62	11	4	2	1	0	20	92	3	3814
2018	Provides services to public	54	12	5	2	1	1	25	89	4	1176
2018	Does not provide services to public	56	11	5	2	1	0	25	90	3	2959
2017	Provides services to public	57	11	5	2	1	0	24	90	4	1494
2017	Does not provide services to public	58	12	4	2	1	0	22	91	3	3113

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	18	7	2	1	0	5	89	4	1512
2019	Does not provide services to public	75	13	4	1	1	0	6	94	2	3817
2018	Provides services to public	60	20	10	3	1	1	5	85	5	1186
2018	Does not provide services to public	71	14	6	1	1	0	7	92	2	2960
2017	Provides services to public	63	18	7	3	1	1	7	88	5	1489
2017	Does not provide services to public	72	13	4	1	1	0	9	94	2	3103

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	15	9	6	9	2	74	16	1516
2019	Does not provide services to public	67	12	7	5	6	3	81	11	3839
2018	Provides services to public	49	15	11	8	14	3	66	23	1191
2018	Does not provide services to public	62	14	9	5	8	3	78	13	2972
2017	Provides services to public	48	15	10	9	12	4	67	22	1496
2017	Does not provide services to public	60	15	8	6	7	4	78	14	3120

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	25	13	5	2	0	2	80	7	1511
2019	Does not provide services to public	53	26	12	4	2	0	2	81	7	3830
2018	Provides services to public	46	28	14	5	3	1	3	77	8	1189
2018	Does not provide services to public	48	27	15	6	3	0	2	77	9	2975
2017	Provides services to public	50	26	13	5	2	0	3	80	7	1492
2017	Does not provide services to public	52	26	13	4	3	0	3	80	7	3115

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	31	36	12	4	0	48	17	1523
2019	Does not provide services to public	19	34	33	11	3	0	53	14	3849
2018	Provides services to public	12	28	37	17	6	1	40	23	1201
2018	Does not provide services to public	15	34	35	12	4	0	49	16	3014
2017	Provides services to public	11	29	39	14	7	1	40	21	1498
2017	Does not provide services to public	14	31	37	13	5	0	45	17	3122

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	18	39	22	10	0	32	28	1507
2019	Does not provide services to public	9	16	38	24	13	0	37	25	3803
2018	Provides services to public	13	19	39	20	8	0	29	32	1181
2018	Does not provide services to public	9	17	38	24	11	0	35	26	2961
2017	Provides services to public	8	19	41	22	10	0	32	27	1497
2017	Does not provide services to public	7	18	40	23	11	1	34	25	3113

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	37	19	11	6	3	1	62	18	1525
2019	Does not provide services to public	28	39	16	8	4	4	0	70	13	3827
2018	Provides services to public	22	37	20	11	7	3	1	61	19	1186
2018	Does not provide services to public	30	40	16	7	4	3	0	72	11	3003
2017	Provides services to public	15	34	23	13	9	5	1	52	24	1498
2017	Does not provide services to public	19	38	18	12	7	7	0	61	20	3121

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	34	19	14	9	2	0	57	23	1523
2019	Does not provide services to public	28	36	17	11	5	2	0	66	16	3844
2018	Provides services to public	20	34	19	14	11	3	0	55	25	1188
2018	Does not provide services to public	28	36	18	10	6	2	0	65	16	3007
2017	Provides services to public	15	36	19	17	10	2	0	53	28	1499
2017	Does not provide services to public	21	39	18	12	7	3	1	62	20	3120

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	1521
2019	Does not provide services to public	15	85	3843
2017	Provides services to public	19	81	1498
2017	Does not provide services to public	16	84	3121
2014	Provides services to public	15	85	1710
2014	Does not provide services to public	13	87	3068

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	82	18	262
2019	Does not provide services to public	80	20	563
2017	Provides services to public	73	27	286
2017	Does not provide services to public	80	20	503
2014	Provides services to public	75	25	260
2014	Does not provide services to public	79	21	409

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	6	8	2	0	0	84	10	212
2019	Does not provide services to public	49	33	6	7	4	0	0	83	11	444
2017	Provides services to public	37	41	8	7	6	0	2	80	13	211
2017	Does not provide services to public	53	32	3	9	2	0	0	85	12	406
2014	Provides services to public	52	34	6	6	2	1	0	86	8	196
2014	Does not provide services to public	55	33	5	3	3	0	1	89	6	325

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	28	25	13	14	2	1	17	83	1520
2019	Does not provide services to public	20	31	24	13	11	1	1	20	80	3834
2018	Provides services to public	16	24	26	15	17	2	1	17	83	1194
2018	Does not provide services to public	20	26	25	13	13	1	1	21	79	3010
2017	Provides services to public	16	19	23	17	23	2	1	16	84	1499
2017	Does not provide services to public	21	23	23	14	16	3	1	22	78	3124

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	63	37	1223
2019	Does not provide services to public	61	39	3003

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	1212
2019	Does not provide services to public	38	62	2959
2018	Provides services to public	31	69	973
2018	Does not provide services to public	28	72	2304

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	23	21	17	22	2	5	35	42	1216
2019	Does not provide services to public	14	24	19	17	18	2	6	41	38	2976
2018	Provides services to public	10	20	18	20	26	2	4	32	49	972
2018	Does not provide services to public	11	23	20	19	20	1	6	37	42	2318
2017	Provides services to public	10	19	16	19	29	2	7	31	52	1225
2017	Does not provide services to public	9	20	16	20	24	2	9	33	49	2365

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	4	17	17	21	33	2	6	23	58	1218
2019	Does not provide services to public	7	15	16	21	33	2	6	24	58	2970
2018	Provides services to public	5	11	16	21	40	3	4	17	66	971
2018	Does not provide services to public	4	13	15	19	43	2	4	18	66	2320
2017	Provides services to public	3	8	10	17	54	2	6	13	77	1223
2017	Does not provide services to public	3	8	11	17	53	2	6	12	76	2366

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	17	15	9	11	1	8	62	22	1514
2019	Does not provide services to public	38	21	15	10	9	1	7	63	20	3818
2018	Provides services to public	34	17	16	10	14	2	7	56	26	1192
2018	Does not provide services to public	35	20	16	10	11	1	7	60	23	2995

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment