2019 Public Service Employee Survey Results for Citizenship and Immigration Greater Ontario Area

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Immigration, Refugees and Citizenship Canada 43 42 5 7 2 0 0 85 10 5391
2019 Operations Sector 42 43 5 7 3 0 0 85 10 2805
2019 Domestic Network 31 47 8 11 3 0 0 78 14 444
2019 Citizenship and Immigration Greater Ontario Area 32 41 16 7 4 0 0 73 11 44

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Immigration, Refugees and Citizenship Canada 67 18 5 5 4 0 1 86 9 5384
2019 Operations Sector 67 18 5 5 4 0 1 86 10 2799
2019 Domestic Network 69 17 5 5 3 0 1 87 9 442
2019 Citizenship and Immigration Greater Ontario Area 74 12 4 4 5 0 0 86 9 44

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Immigration, Refugees and Citizenship Canada 46 33 7 9 4 0 0 80 13 5381
2019 Operations Sector 45 34 7 9 4 0 0 80 14 2801
2019 Domestic Network 36 37 8 14 6 0 0 72 20 442
2019 Citizenship and Immigration Greater Ontario Area 49 31 4 9 7 0 0 80 16 45

Question 4. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Immigration, Refugees and Citizenship Canada 32 40 11 12 5 0 0 72 17 5364
2019 Operations Sector 30 40 11 13 6 0 0 70 19 2796
2019 Domestic Network 19 40 15 17 8 0 0 60 25 444
2019 Citizenship and Immigration Greater Ontario Area 28 38 9 18 7 0 0 66 25 44

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Immigration, Refugees and Citizenship Canada 48 34 9 6 2 0 0 82 9 5341
2019 Operations Sector 45 35 10 7 2 0 0 80 10 2779
2019 Domestic Network 37 35 15 9 3 0 0 73 12 436
2019 Citizenship and Immigration Greater Ontario Area 55 27 11 4 2 0 0 82 7 45

Question 6. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Immigration, Refugees and Citizenship Canada 45 30 10 8 5 0 0 76 14 5385
2019 Operations Sector 40 32 12 9 6 1 0 73 15 2800
2019 Domestic Network 38 31 13 11 6 0 0 70 17 444
2019 Citizenship and Immigration Greater Ontario Area 42 31 11 9 7 0 0 73 16 45

Question 7. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Immigration, Refugees and Citizenship Canada 41 38 10 6 4 0 0 79 11 5390
2019 Operations Sector 40 38 11 7 4 0 0 78 11 2803
2019 Domestic Network 40 36 10 8 6 0 0 76 14 445
2019 Citizenship and Immigration Greater Ontario Area 49 33 2 11 5 0 0 82 16 45

Question 8. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Immigration, Refugees and Citizenship Canada 32 36 14 10 6 0 0 69 17 5375
2019 Operations Sector 28 37 16 12 7 0 0 66 19 2800
2019 Domestic Network 24 35 17 14 10 0 0 59 24 442
2019 Citizenship and Immigration Greater Ontario Area 31 44 9 9 7 0 0 75 16 45

Question 9. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Immigration, Refugees and Citizenship Canada 40 40 9 7 3 0 0 80 10 5351
2019 Operations Sector 40 41 9 7 3 0 0 80 10 2786
2019 Domestic Network 34 42 11 11 3 0 0 76 14 440
2019 Citizenship and Immigration Greater Ontario Area 42 44 2 9 2 0 0 86 12 43

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Immigration, Refugees and Citizenship Canada 51 36 7 4 2 0 0 87 6 5352
2019 Operations Sector 51 35 8 4 2 0 0 86 6 2792
2019 Domestic Network 47 37 10 4 3 0 0 83 6 441
2019 Citizenship and Immigration Greater Ontario Area 68 23 4 4 0 0 0 91 4 44

Question 11. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Immigration, Refugees and Citizenship Canada 37 34 14 9 6 0 0 71 15 5365
2019 Operations Sector 33 35 15 10 7 0 0 68 17 2798
2019 Domestic Network 28 35 16 11 10 0 0 63 21 443
2019 Citizenship and Immigration Greater Ontario Area 41 29 11 12 7 0 0 71 18 45

Question 12. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Immigration, Refugees and Citizenship Canada 57 30 9 3 2 0 0 87 5 5337
2019 Operations Sector 57 30 9 3 2 0 0 86 5 2779
2019 Domestic Network 57 29 9 3 3 0 0 85 6 438
2019 Citizenship and Immigration Greater Ontario Area 68 23 4 5 0 0 0 91 5 44

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Immigration, Refugees and Citizenship Canada 34 36 14 9 6 0 0 71 15 5355
2019 Operations Sector 31 36 16 10 7 0 0 68 17 2792
2019 Domestic Network 25 41 14 12 8 0 0 66 20 443
2019 Citizenship and Immigration Greater Ontario Area 26 49 7 11 7 0 0 75 18 45

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Immigration, Refugees and Citizenship Canada 38 33 15 8 5 0 0 72 13 5372
2019 Operations Sector 35 34 16 9 6 0 0 69 15 2799
2019 Domestic Network 30 37 15 11 6 0 0 67 17 443
2019 Citizenship and Immigration Greater Ontario Area 32 43 9 11 5 0 0 75 16 45

Question 15. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Immigration, Refugees and Citizenship Canada 37 39 12 8 3 0 0 77 11 5328
2019 Operations Sector 34 41 13 8 4 0 0 76 12 2780
2019 Domestic Network 26 41 13 14 5 0 0 67 19 438
2019 Citizenship and Immigration Greater Ontario Area 31 50 5 12 2 0 0 81 14 44

Question 16. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Immigration, Refugees and Citizenship Canada 48 34 10 5 3 0 0 83 7 5395
2019 Operations Sector 48 34 10 5 3 0 0 82 8 2811
2019 Domestic Network 47 33 11 5 4 0 0 80 8 445
2019 Citizenship and Immigration Greater Ontario Area 64 20 7 9 0 0 0 84 9 45

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Immigration, Refugees and Citizenship Canada 44 30 16 6 3 0 0 74 10 5350
2019 Operations Sector 44 29 15 7 3 0 1 74 11 2784
2019 Domestic Network 36 36 18 6 3 0 1 73 9 440
2019 Citizenship and Immigration Greater Ontario Area 37 36 16 9 2 0 0 73 11 44

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Immigration, Refugees and Citizenship Canada 10 24 33 20 11 1 2 31 35 5378
2019 Operations Sector 10 24 32 20 11 1 2 31 35 2796
2019 Domestic Network 16 28 35 13 7 0 1 20 44 442
2019 Citizenship and Immigration Greater Ontario Area 14 26 39 14 5 0 2 19 41 44

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Immigration, Refugees and Citizenship Canada 8 16 26 26 19 2 3 48 26 5357
2019 Operations Sector 9 17 26 24 19 2 3 46 27 2790
2019 Domestic Network 15 21 27 20 13 2 3 34 37 441
2019 Citizenship and Immigration Greater Ontario Area 7 12 28 30 16 0 7 50 20 43

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Immigration, Refugees and Citizenship Canada 10 19 30 20 14 3 4 37 31 5358
2019 Operations Sector 9 17 28 22 16 4 5 41 28 2786
2019 Domestic Network 10 18 28 22 14 3 5 39 30 440
2019 Citizenship and Immigration Greater Ontario Area 11 14 25 25 19 2 5 47 27 44

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Immigration, Refugees and Citizenship Canada 7 15 29 25 19 1 3 46 23 5345
2019 Operations Sector 6 14 28 27 21 1 4 50 21 2779
2019 Domestic Network 6 16 30 30 14 1 3 46 23 441
2019 Citizenship and Immigration Greater Ontario Area 5 9 32 29 23 0 3 53 14 43

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Immigration, Refugees and Citizenship Canada 12 18 25 21 19 2 4 43 31 5354
2019 Operations Sector 12 19 23 20 20 2 4 43 33 2787
2019 Domestic Network 19 25 27 16 11 1 2 27 45 443
2019 Citizenship and Immigration Greater Ontario Area 18 23 29 25 4 0 0 30 41 44

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Immigration, Refugees and Citizenship Canada 12 18 25 21 16 4 3 40 32 5353
2019 Operations Sector 14 20 25 19 15 4 3 37 36 2788
2019 Domestic Network 13 19 28 20 14 2 4 36 34 441
2019 Citizenship and Immigration Greater Ontario Area 5 16 31 33 11 0 5 46 22 44

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Immigration, Refugees and Citizenship Canada 9 17 31 21 16 3 3 39 27 5349
2019 Operations Sector 9 17 30 21 16 3 3 40 28 2783
2019 Domestic Network 11 19 33 20 13 2 2 34 32 440
2019 Citizenship and Immigration Greater Ontario Area 9 16 38 25 2 5 5 30 28 43

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Immigration, Refugees and Citizenship Canada 9 17 33 23 15 1 2 40 26 5366
2019 Operations Sector 10 19 33 21 14 1 2 36 30 2790
2019 Domestic Network 11 20 36 19 12 0 1 32 32 442
2019 Citizenship and Immigration Greater Ontario Area 18 23 36 14 9 0 0 23 41 44
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Immigration, Refugees and Citizenship Canada 70 15 5 5 3 0 2 87 7 5382
2019 Operations Sector 70 15 6 4 3 0 2 87 7 2802
2019 Domestic Network 73 14 5 4 2 0 2 89 6 444
2019 Citizenship and Immigration Greater Ontario Area 68 14 5 2 9 0 2 84 12 44

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Immigration, Refugees and Citizenship Canada 34 29 15 8 5 6 3 69 15 5371
2019 Operations Sector 31 28 17 8 6 6 3 66 16 2798
2019 Domestic Network 21 29 19 14 9 6 2 54 25 444
2019 Citizenship and Immigration Greater Ontario Area 24 41 14 7 12 0 2 67 19 44

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Immigration, Refugees and Citizenship Canada 52 27 8 7 5 1 0 80 12 5377
2019 Operations Sector 50 28 9 6 5 1 0 79 12 2799
2019 Domestic Network 40 31 12 8 8 1 0 72 16 444
2019 Citizenship and Immigration Greater Ontario Area 46 31 4 9 9 0 0 77 18 45

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Immigration, Refugees and Citizenship Canada 55 31 6 5 2 0 0 87 8 5371
2019 Operations Sector 52 33 6 6 3 0 0 86 8 2794
2019 Domestic Network 39 36 9 9 6 1 0 76 15 440
2019 Citizenship and Immigration Greater Ontario Area 29 41 7 14 9 0 0 70 23 44

Question 23. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Immigration, Refugees and Citizenship Canada 48 33 11 4 2 1 1 83 6 5388
2019 Operations Sector 44 36 12 3 2 2 0 82 6 2804
2019 Domestic Network 35 40 15 5 4 2 0 76 9 443
2019 Citizenship and Immigration Greater Ontario Area 27 47 16 2 5 2 0 76 7 44
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Immigration, Refugees and Citizenship Canada 48 24 15 4 3 1 5 76 8 5388
2019 Operations Sector 44 24 16 5 4 1 5 73 9 2804
2019 Domestic Network 39 27 19 4 4 2 6 71 9 444
2019 Citizenship and Immigration Greater Ontario Area 49 25 11 2 5 5 2 80 8 44

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Immigration, Refugees and Citizenship Canada 46 30 12 7 4 0 0 77 11 5385
2019 Operations Sector 44 31 13 8 4 0 0 75 12 2802
2019 Domestic Network 38 30 16 9 6 0 0 69 15 442
2019 Citizenship and Immigration Greater Ontario Area 52 22 9 12 2 0 2 76 15 44

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Immigration, Refugees and Citizenship Canada 53 26 11 5 3 2 1 81 8 5381
2019 Operations Sector 51 26 11 5 3 2 1 80 9 2800
2019 Domestic Network 45 28 14 6 6 1 0 74 12 440
2019 Citizenship and Immigration Greater Ontario Area 57 24 10 5 5 0 0 80 10 42

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Immigration, Refugees and Citizenship Canada 51 29 10 6 3 1 0 81 9 5369
2019 Operations Sector 49 30 10 6 3 1 0 80 10 2797
2019 Domestic Network 41 34 12 7 5 1 0 75 13 440
2019 Citizenship and Immigration Greater Ontario Area 53 28 9 7 3 0 0 81 10 43

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Immigration, Refugees and Citizenship Canada 81 10 3 2 2 0 1 93 3 5367
2019 Operations Sector 80 11 4 2 2 0 2 93 4 2793
2019 Domestic Network 80 10 4 2 2 0 2 92 4 439
2019 Citizenship and Immigration Greater Ontario Area 80 7 5 0 8 0 0 87 8 41

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Immigration, Refugees and Citizenship Canada 56 19 8 5 5 2 6 82 10 5387
2019 Operations Sector 53 20 8 4 6 2 7 80 11 2806
2019 Domestic Network 53 25 6 4 6 2 4 83 11 444
2019 Citizenship and Immigration Greater Ontario Area 52 23 5 2 14 0 5 78 17 44

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Immigration, Refugees and Citizenship Canada 62 21 9 3 3 1 0 84 6 5393
2019 Operations Sector 59 22 11 3 3 1 0 83 7 2808
2019 Domestic Network 56 22 12 3 5 1 0 80 8 444
2019 Citizenship and Immigration Greater Ontario Area 72 11 9 2 5 0 0 84 7 44

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Immigration, Refugees and Citizenship Canada 56 26 9 5 3 0 0 82 9 5396
2019 Operations Sector 53 28 10 5 3 0 0 82 8 2808
2019 Domestic Network 48 29 12 6 5 0 0 77 11 443
2019 Citizenship and Immigration Greater Ontario Area 69 15 7 5 5 0 0 84 9 45

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Immigration, Refugees and Citizenship Canada 18 45 16 15 4 2 1 64 19 1056
2019 Operations Sector 13 44 19 17 5 1 1 58 23 527
2019 Domestic Network 11 39 23 24 3 0 0 50 28 62
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Immigration, Refugees and Citizenship Canada 35 31 15 7 5 7 0 72 12 5389
2019 Operations Sector 34 29 16 8 5 7 0 68 14 2805
2019 Domestic Network 29 27 17 11 6 9 0 61 20 443
2019 Citizenship and Immigration Greater Ontario Area 45 30 7 7 7 5 0 78 15 44

Question 35. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Immigration, Refugees and Citizenship Canada 33 32 16 10 6 3 0 68 16 5379
2019 Operations Sector 31 30 17 11 7 3 0 64 18 2801
2019 Domestic Network 26 28 16 14 10 4 0 57 26 443
2019 Citizenship and Immigration Greater Ontario Area 40 32 7 7 11 3 0 74 19 44

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Immigration, Refugees and Citizenship Canada 25 31 20 12 6 6 0 59 19 5373
2019 Operations Sector 24 29 21 12 7 6 0 56 21 2793
2019 Domestic Network 18 26 22 16 10 8 0 48 28 439
2019 Citizenship and Immigration Greater Ontario Area 20 46 12 7 10 5 0 69 18 41

Question 37. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Immigration, Refugees and Citizenship Canada 23 32 17 15 9 3 0 58 25 5385
2019 Operations Sector 23 30 18 16 10 3 0 55 26 2802
2019 Domestic Network 18 30 19 16 13 4 0 50 30 445
2019 Citizenship and Immigration Greater Ontario Area 22 37 11 11 13 5 0 63 26 45

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Immigration, Refugees and Citizenship Canada 46 22 13 5 3 9 1 76 9 5392
2019 Operations Sector 46 20 13 5 3 10 2 76 10 2808
2019 Domestic Network 42 21 13 4 6 11 3 73 12 443
2019 Citizenship and Immigration Greater Ontario Area 39 22 13 5 12 7 2 67 18 45
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Immigration, Refugees and Citizenship Canada 32 44 14 7 2 1 0 77 9 5383
2019 Operations Sector 30 44 15 8 3 1 0 74 10 2802
2019 Domestic Network 24 40 20 10 4 1 0 65 15 442
2019 Citizenship and Immigration Greater Ontario Area 29 47 11 10 0 3 0 79 10 44

Question 40. I feel that change is managed well in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Immigration, Refugees and Citizenship Canada 21 36 20 15 6 2 0 59 21 5363
2019 Operations Sector 20 36 21 16 7 2 0 57 22 2794
2019 Domestic Network 14 34 20 23 8 1 0 48 31 443
2019 Citizenship and Immigration Greater Ontario Area 16 43 14 22 5 0 0 59 27 44

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Immigration, Refugees and Citizenship Canada 37 36 12 8 4 2 1 75 12 5383
2019 Operations Sector 37 36 12 9 4 2 1 75 13 2800
2019 Domestic Network 33 34 14 11 4 3 1 70 16 441
2019 Citizenship and Immigration Greater Ontario Area 50 32 3 14 2 0 0 82 16 44

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Immigration, Refugees and Citizenship Canada 37 36 17 6 3 2 0 74 9 5367
2019 Operations Sector 37 35 17 6 4 1 0 73 10 2798
2019 Domestic Network 29 34 21 9 6 2 0 63 15 442
2019 Citizenship and Immigration Greater Ontario Area 42 35 9 11 2 0 0 77 13 45

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Immigration, Refugees and Citizenship Canada 24 22 20 13 9 10 3 52 25 5373
2019 Operations Sector 22 22 19 15 11 9 2 50 28 2796
2019 Domestic Network 19 21 19 18 13 8 2 44 35 443
2019 Citizenship and Immigration Greater Ontario Area 29 31 13 16 7 0 4 63 23 45

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Immigration, Refugees and Citizenship Canada 27 34 17 11 9 2 0 62 20 5374
2019 Operations Sector 24 33 18 13 10 2 0 58 23 2797
2019 Domestic Network 17 35 16 15 16 1 0 52 32 445
2019 Citizenship and Immigration Greater Ontario Area 11 40 11 27 9 2 0 52 37 45

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Immigration, Refugees and Citizenship Canada 27 31 15 12 12 2 2 60 25 5393
2019 Operations Sector 24 31 15 14 13 2 1 57 28 2807
2019 Domestic Network 18 33 12 14 21 2 1 52 36 443
2019 Citizenship and Immigration Greater Ontario Area 11 42 11 22 12 0 2 55 34 45

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Immigration, Refugees and Citizenship Canada 50 24 13 5 3 1 4 77 9 5384
2019 Operations Sector 49 24 14 5 4 1 3 76 9 2797
2019 Domestic Network 45 28 13 5 5 1 2 75 11 444
2019 Citizenship and Immigration Greater Ontario Area 40 30 16 2 2 2 7 78 5 45

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Immigration, Refugees and Citizenship Canada 53 11 10 5 6 2 12 75 13 5376
2019 Operations Sector 53 11 10 5 7 2 12 75 14 2799
2019 Domestic Network 51 12 11 6 6 4 10 73 14 444
2019 Citizenship and Immigration Greater Ontario Area 44 9 9 9 7 0 23 68 20 45

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Immigration, Refugees and Citizenship Canada 45 23 16 7 4 2 3 72 12 5365
2019 Operations Sector 42 23 17 8 5 2 3 68 14 2791
2019 Domestic Network 36 21 19 12 6 2 3 60 20 444
2019 Citizenship and Immigration Greater Ontario Area 30 25 16 13 7 2 7 60 23 44

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Immigration, Refugees and Citizenship Canada 41 20 17 9 6 3 4 67 15 5361
2019 Operations Sector 39 21 17 10 6 3 4 64 17 2790
2019 Domestic Network 33 19 20 13 9 3 3 55 23 442
2019 Citizenship and Immigration Greater Ontario Area 25 19 18 18 12 6 3 48 32 44

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Immigration, Refugees and Citizenship Canada 50 16 12 7 7 3 5 71 16 5366
2019 Operations Sector 44 18 13 9 9 3 4 66 19 2792
2019 Domestic Network 26 14 17 15 23 1 3 42 40 442
2019 Citizenship and Immigration Greater Ontario Area 27 18 9 15 26 0 5 47 43 45

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Immigration, Refugees and Citizenship Canada 68 13 7 2 2 3 4 88 4 5369
2019 Operations Sector 67 15 8 2 2 3 4 88 4 2793
2019 Domestic Network 62 20 8 2 2 3 3 88 4 442
2019 Citizenship and Immigration Greater Ontario Area 56 23 7 2 4 0 7 85 7 44

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Immigration, Refugees and Citizenship Canada 74 9 5 2 3 4 4 89 5 5362
2019 Operations Sector 73 9 6 2 3 4 4 88 5 2794
2019 Domestic Network 65 12 7 2 6 5 3 83 10 443
2019 Citizenship and Immigration Greater Ontario Area 50 25 9 2 9 0 5 79 12 45

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Immigration, Refugees and Citizenship Canada 76 8 4 1 1 2 8 93 3 5361
2019 Operations Sector 75 8 4 2 2 2 8 92 4 2791
2019 Domestic Network 70 8 6 2 2 4 8 88 5 444
2019 Citizenship and Immigration Greater Ontario Area 65 11 10 0 2 2 9 87 3 44

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Immigration, Refugees and Citizenship Canada 23 41 19 8 4 4 1 67 12 5379
2019 Operations Sector 21 40 20 10 4 4 0 64 15 2798
2019 Domestic Network 16 42 20 12 6 4 0 60 19 441
2019 Citizenship and Immigration Greater Ontario Area 14 47 9 18 7 3 2 64 26 44

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Immigration, Refugees and Citizenship Canada 44 36 11 5 3 1 0 81 8 5357
2019 Operations Sector 42 37 12 5 3 1 0 80 9 2786
2019 Domestic Network 35 42 10 6 6 1 0 78 12 440
2019 Citizenship and Immigration Greater Ontario Area 39 42 5 7 7 0 0 81 14 43

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Immigration, Refugees and Citizenship Canada 50 31 11 3 2 2 0 83 5 5365
2019 Operations Sector 48 32 11 4 2 2 0 82 6 2792
2019 Domestic Network 38 36 13 5 5 2 0 76 11 440
2019 Citizenship and Immigration Greater Ontario Area 41 33 12 12 0 2 0 76 12 43

Question 50. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Immigration, Refugees and Citizenship Canada 55 31 8 4 2 0 0 86 6 5382
2019 Operations Sector 52 33 9 4 2 0 0 85 6 2802
2019 Domestic Network 46 31 14 5 5 0 0 76 10 443
2019 Citizenship and Immigration Greater Ontario Area 56 21 14 7 3 0 0 77 9 44

Question 51. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Immigration, Refugees and Citizenship Canada 48 30 12 5 4 1 0 78 9 5372
2019 Operations Sector 44 32 14 6 5 0 0 76 10 2793
2019 Domestic Network 38 30 14 10 7 0 0 69 17 441
2019 Citizenship and Immigration Greater Ontario Area 47 37 7 7 3 0 0 84 9 44

Question 52. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Immigration, Refugees and Citizenship Canada 46 32 12 6 4 0 0 78 10 5359
2019 Operations Sector 42 34 12 7 4 0 0 76 11 2789
2019 Domestic Network 36 33 14 9 7 0 0 69 16 442
2019 Citizenship and Immigration Greater Ontario Area 43 41 5 7 5 0 0 84 12 44

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Immigration, Refugees and Citizenship Canada 41 24 16 9 7 3 1 67 16 5388
2019 Operations Sector 38 24 17 9 8 3 1 64 18 2804
2019 Domestic Network 37 22 15 12 10 3 0 62 23 443
2019 Citizenship and Immigration Greater Ontario Area 49 25 12 9 2 0 2 76 12 44
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Public Service 27 38 35 181906
2019 Immigration, Refugees and Citizenship Canada 31 33 36 5403
2019 Operations Sector 32 33 35 2811
2019 Domestic Network 29 33 38 445
2019 Citizenship and Immigration Greater Ontario Area 29 42 29 45

Question 55. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Immigration, Refugees and Citizenship Canada 7 44 26 5 12 6 1691
2019 Operations Sector 6 44 27 5 12 6 902
2019 Domestic Network 5 33 32 8 15 8 128
2019 Citizenship and Immigration Greater Ontario Area 0 77 15 0 8 0 13
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Immigration, Refugees and Citizenship Canada 33 44 10 7 3 1 2 80 10 5386
2019 Operations Sector 33 43 10 8 3 1 2 78 12 2803
2019 Domestic Network 28 44 12 10 4 1 1 74 14 445
2019 Citizenship and Immigration Greater Ontario Area 24 49 16 2 4 0 4 77 7 45

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Immigration, Refugees and Citizenship Canada 56 25 8 2 1 5 2 88 3 5384
2019 Operations Sector 55 26 9 2 1 5 2 88 3 2801
2019 Domestic Network 48 30 10 2 2 6 1 85 5 444
2019 Citizenship and Immigration Greater Ontario Area 53 24 12 2 2 2 4 83 5 45
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 181483
2019 Immigration, Refugees and Citizenship Canada 11 89 5385
2019 Operations Sector 11 89 2807
2019 Domestic Network 17 83 445
2019 Citizenship and Immigration Greater Ontario Area 20 80 45

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 51 49 23324
2019 Immigration, Refugees and Citizenship Canada 52 48 567
2019 Operations Sector 52 48 297
2019 Domestic Network 57 43 77

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 60 40 23324
2019 Immigration, Refugees and Citizenship Canada 62 38 567
2019 Operations Sector 62 38 297
2019 Domestic Network 65 35 77

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 23324
2019 Immigration, Refugees and Citizenship Canada 5 95 567
2019 Operations Sector 6 94 297

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 23324
2019 Immigration, Refugees and Citizenship Canada 0 100 567
2019 Operations Sector 0 100 297
2019 Domestic Network 0 100 77

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 23324
2019 Immigration, Refugees and Citizenship Canada 3 97 567
2019 Operations Sector 4 96 297

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 23324
2019 Immigration, Refugees and Citizenship Canada 5 95 567
2019 Operations Sector 5 95 297
2019 Domestic Network 8 92 77

Question 59g. From whom did you experience harassment on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 23324
2019 Immigration, Refugees and Citizenship Canada 2 98 567

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 39 61 23086
2019 Immigration, Refugees and Citizenship Canada 31 69 553
2019 Operations Sector 29 71 292
2019 Domestic Network 34 66 75

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 39 61 23086
2019 Immigration, Refugees and Citizenship Canada 37 63 553
2019 Operations Sector 35 65 292
2019 Domestic Network 36 64 75

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 47 53 23086
2019 Immigration, Refugees and Citizenship Canada 44 56 553
2019 Operations Sector 43 57 292
2019 Domestic Network 50 50 75

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 42 58 23086
2019 Immigration, Refugees and Citizenship Canada 44 56 553
2019 Operations Sector 41 59 292
2019 Domestic Network 39 61 75

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 31 69 23086
2019 Immigration, Refugees and Citizenship Canada 28 72 553
2019 Operations Sector 27 73 292
2019 Domestic Network 31 69 75

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 55 45 23086
2019 Immigration, Refugees and Citizenship Canada 52 48 553
2019 Operations Sector 50 50 292
2019 Domestic Network 56 44 75

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 36 64 23086
2019 Immigration, Refugees and Citizenship Canada 31 69 553
2019 Operations Sector 30 70 292
2019 Domestic Network 39 61 75

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 23086
2019 Immigration, Refugees and Citizenship Canada 1 99 553

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 23086
2019 Immigration, Refugees and Citizenship Canada 11 89 553
2019 Operations Sector 12 88 292
2019 Domestic Network 15 85 75

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 23086
2019 Immigration, Refugees and Citizenship Canada 8 92 553
2019 Operations Sector 9 91 292
2019 Domestic Network 15 85 75

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 49 51 23086
2019 Immigration, Refugees and Citizenship Canada 48 52 553
2019 Operations Sector 47 53 292
2019 Domestic Network 56 44 75

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 23086
2019 Immigration, Refugees and Citizenship Canada 21 79 553
2019 Operations Sector 22 78 292
2019 Domestic Network 26 74 75

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 23086
2019 Immigration, Refugees and Citizenship Canada 16 84 553
2019 Operations Sector 16 84 292
2019 Domestic Network 17 83 75

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 52 48 22957
2019 Immigration, Refugees and Citizenship Canada 53 47 552
2019 Operations Sector 52 48 292
2019 Domestic Network 52 48 75

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 27 73 22957
2019 Immigration, Refugees and Citizenship Canada 26 74 552
2019 Operations Sector 26 74 292
2019 Domestic Network 31 69 75

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 22957
2019 Immigration, Refugees and Citizenship Canada 7 93 552
2019 Operations Sector 6 94 292

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 21 79 22957
2019 Immigration, Refugees and Citizenship Canada 17 83 552
2019 Operations Sector 17 83 292
2019 Domestic Network 25 75 75

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 22957
2019 Immigration, Refugees and Citizenship Canada 11 89 552
2019 Operations Sector 10 90 292
2019 Domestic Network 7 93 75

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 22957
2019 Immigration, Refugees and Citizenship Canada 5 95 552
2019 Operations Sector 5 95 292

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 22957
2019 Immigration, Refugees and Citizenship Canada 11 89 552
2019 Operations Sector 13 87 292
2019 Domestic Network 18 82 75

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 22957
2019 Immigration, Refugees and Citizenship Canada 9 91 552
2019 Operations Sector 8 92 292

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 22957
2019 Immigration, Refugees and Citizenship Canada 29 71 552
2019 Operations Sector 30 70 292
2019 Domestic Network 24 76 75

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2019 Operations Sector 11 89 277

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 20 80 21361
2019 Immigration, Refugees and Citizenship Canada 20 80 527
2019 Operations Sector 21 79 277

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 10 90 527
2019 Operations Sector 12 88 277

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 21361
2019 Immigration, Refugees and Citizenship Canada 7 93 527
2019 Operations Sector 7 93 277

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2019 Operations Sector 13 87 277

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2019 Operations Sector 13 87 277

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 12 88 527
2019 Operations Sector 10 90 277

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 21361
2019 Immigration, Refugees and Citizenship Canada 13 87 527
2019 Operations Sector 14 86 277

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 13 87 21361
2019 Immigration, Refugees and Citizenship Canada 16 84 527
2019 Operations Sector 15 85 277

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 32 68 21361
2019 Immigration, Refugees and Citizenship Canada 32 68 527
2019 Operations Sector 29 71 277

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 9 91 527
2019 Operations Sector 10 90 277

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 48 52 21361
2019 Immigration, Refugees and Citizenship Canada 46 54 527
2019 Operations Sector 44 56 277

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 21361
2019 Immigration, Refugees and Citizenship Canada 2 98 527
2019 Operations Sector 2 98 277

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 56 44 21361
2019 Immigration, Refugees and Citizenship Canada 50 50 527
2019 Operations Sector 50 50 277

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 21361
2019 Immigration, Refugees and Citizenship Canada 4 96 527
2019 Operations Sector 4 96 277

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 13 87 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2019 Operations Sector 10 90 277

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 18 82 181223
2019 Immigration, Refugees and Citizenship Canada 14 86 5383
2019 Operations Sector 15 85 2805
2019 Domestic Network 24 76 444
2019 Citizenship and Immigration Greater Ontario Area 27 73 45

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Immigration, Refugees and Citizenship Canada 20 15 19 6 5 27 9 55 16 5393
2019 Operations Sector 19 15 19 6 5 26 9 52 18 2807
2019 Domestic Network 15 13 20 11 10 24 6 41 30 445
2019 Citizenship and Immigration Greater Ontario Area 18 22 23 7 9 9 13 51 20 45

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Immigration, Refugees and Citizenship Canada 36 26 16 5 4 12 1 71 10 5388
2019 Operations Sector 35 26 17 6 4 11 1 69 11 2808
2019 Domestic Network 26 27 21 9 7 10 0 58 18 445
2019 Citizenship and Immigration Greater Ontario Area 30 34 13 13 2 7 0 69 17 45
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 181371
2019 Immigration, Refugees and Citizenship Canada 7 93 5379
2019 Operations Sector 8 92 2802
2019 Domestic Network 12 88 441
2019 Citizenship and Immigration Greater Ontario Area 16 84 45

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 38 62 12977
2019 Immigration, Refugees and Citizenship Canada 36 64 384
2019 Operations Sector 31 69 218
2019 Domestic Network 33 67 52

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 76 24 12977
2019 Immigration, Refugees and Citizenship Canada 76 24 384
2019 Operations Sector 75 25 218
2019 Domestic Network 79 21 52

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 12977
2019 Immigration, Refugees and Citizenship Canada 4 96 384
2019 Operations Sector 5 95 218
2019 Domestic Network 0 100 52

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 12977
2019 Domestic Network 0 100 52

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 12977
2019 Immigration, Refugees and Citizenship Canada 6 94 384
2019 Operations Sector 7 93 218

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12977
2019 Immigration, Refugees and Citizenship Canada 6 94 384
2019 Operations Sector 8 92 218
2019 Domestic Network 10 90 52

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12977
2019 Immigration, Refugees and Citizenship Canada 7 93 384
2019 Operations Sector 7 93 218

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 12755
2019 Immigration, Refugees and Citizenship Canada 31 69 384
2019 Operations Sector 31 69 218
2019 Domestic Network 34 66 52

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 20 80 12755
2019 Immigration, Refugees and Citizenship Canada 27 73 384
2019 Operations Sector 27 73 218
2019 Domestic Network 35 65 52

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 12755
2019 Immigration, Refugees and Citizenship Canada 19 81 384
2019 Operations Sector 21 79 218
2019 Domestic Network 25 75 52

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 12755
2019 Immigration, Refugees and Citizenship Canada 7 93 384
2019 Operations Sector 6 94 218
2019 Domestic Network 12 88 52

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12755
2019 Immigration, Refugees and Citizenship Canada 28 72 384
2019 Operations Sector 22 78 218
2019 Domestic Network 31 69 52

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12755
2019 Immigration, Refugees and Citizenship Canada 22 78 384
2019 Operations Sector 22 78 218
2019 Domestic Network 22 78 52

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 12755
2019 Immigration, Refugees and Citizenship Canada 5 95 384
2019 Operations Sector 6 94 218
2019 Domestic Network 10 90 52

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 12755
2019 Immigration, Refugees and Citizenship Canada 2 98 384
2019 Operations Sector 2 98 218

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 12755
2019 Immigration, Refugees and Citizenship Canada 9 91 384
2019 Operations Sector 9 91 218
2019 Domestic Network 9 91 52

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 15 85 12755
2019 Immigration, Refugees and Citizenship Canada 16 84 384
2019 Operations Sector 19 81 218
2019 Domestic Network 17 83 52

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 1 99 12755
2019 Domestic Network 0 100 52

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 17 83 12755
2019 Immigration, Refugees and Citizenship Canada 16 84 384
2019 Operations Sector 14 86 218
2019 Domestic Network 11 89 52

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 0 100 12755
2019 Operations Sector 0 100 218
2019 Domestic Network 0 100 52

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 18 82 12755
2019 Immigration, Refugees and Citizenship Canada 18 82 384
2019 Operations Sector 19 81 218
2019 Domestic Network 17 83 52

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12647
2019 Immigration, Refugees and Citizenship Canada 28 72 380
2019 Operations Sector 30 70 217
2019 Domestic Network 28 72 52

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 12647
2019 Immigration, Refugees and Citizenship Canada 11 89 380
2019 Operations Sector 11 89 217
2019 Domestic Network 13 87 52

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 12647
2019 Immigration, Refugees and Citizenship Canada 3 97 380
2019 Operations Sector 3 97 217

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 17 83 12647
2019 Immigration, Refugees and Citizenship Canada 14 86 380
2019 Operations Sector 11 89 217
2019 Domestic Network 17 83 52

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 12647
2019 Immigration, Refugees and Citizenship Canada 6 94 380
2019 Operations Sector 6 94 217

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 12647
2019 Immigration, Refugees and Citizenship Canada 4 96 380
2019 Operations Sector 6 94 217

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12647
2019 Immigration, Refugees and Citizenship Canada 9 91 380
2019 Operations Sector 10 90 217
2019 Domestic Network 13 87 52

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12647
2019 Immigration, Refugees and Citizenship Canada 8 92 380
2019 Operations Sector 6 94 217

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 49 51 12647
2019 Immigration, Refugees and Citizenship Canada 51 49 380
2019 Operations Sector 51 49 217
2019 Domestic Network 47 53 52

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 11129
2019 Immigration, Refugees and Citizenship Canada 6 94 340
2019 Operations Sector 6 94 194

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 15 85 11129
2019 Immigration, Refugees and Citizenship Canada 17 83 340
2019 Operations Sector 14 86 194

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 11129
2019 Immigration, Refugees and Citizenship Canada 4 96 340
2019 Operations Sector 6 94 194

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Immigration, Refugees and Citizenship Canada 4 96 340
2019 Operations Sector 4 96 194

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Immigration, Refugees and Citizenship Canada 3 97 340
2019 Operations Sector 3 97 194

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 11129
2019 Immigration, Refugees and Citizenship Canada 7 93 340
2019 Operations Sector 7 93 194

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 11129
2019 Immigration, Refugees and Citizenship Canada 8 92 340
2019 Operations Sector 8 92 194

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 11129
2019 Immigration, Refugees and Citizenship Canada 16 84 340
2019 Operations Sector 17 83 194

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 11129
2019 Immigration, Refugees and Citizenship Canada 11 89 340
2019 Operations Sector 10 90 194

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 27 73 11129
2019 Immigration, Refugees and Citizenship Canada 26 74 340
2019 Operations Sector 25 75 194

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 11129
2019 Immigration, Refugees and Citizenship Canada 11 89 340
2019 Operations Sector 9 91 194

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 45 55 11129
2019 Immigration, Refugees and Citizenship Canada 47 53 340
2019 Operations Sector 43 57 194

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 11129
2019 Immigration, Refugees and Citizenship Canada 3 97 340
2019 Operations Sector 2 98 194

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 62 38 11129
2019 Immigration, Refugees and Citizenship Canada 57 43 340
2019 Operations Sector 58 42 194

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Immigration, Refugees and Citizenship Canada 3 97 340
2019 Operations Sector 4 96 194

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 11129
2019 Immigration, Refugees and Citizenship Canada 8 92 340
2019 Operations Sector 8 92 194

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 181243
2019 Immigration, Refugees and Citizenship Canada 8 92 5388
2019 Operations Sector 9 91 2810
2019 Domestic Network 13 87 444
2019 Citizenship and Immigration Greater Ontario Area 16 84 45

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Immigration, Refugees and Citizenship Canada 23 14 19 3 3 29 8 59 10 5380
2019 Operations Sector 22 14 19 4 4 29 8 58 12 2797
2019 Domestic Network 19 13 24 5 7 27 5 47 18 442
2019 Citizenship and Immigration Greater Ontario Area 25 18 25 3 7 16 6 55 12 44

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Immigration, Refugees and Citizenship Canada 39 24 17 4 3 13 2 73 7 5382
2019 Operations Sector 38 25 16 5 3 12 2 73 9 2801
2019 Domestic Network 30 25 21 7 5 11 1 63 14 443
2019 Citizenship and Immigration Greater Ontario Area 37 22 27 2 4 7 0 64 7 45
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Immigration, Refugees and Citizenship Canada 20 27 22 14 16 0 1 47 30 5393
2019 Operations Sector 18 24 24 15 19 0 0 42 34 2806
2019 Domestic Network 14 22 27 16 20 0 0 37 36 445
2019 Citizenship and Immigration Greater Ontario Area 14 22 27 20 18 0 0 35 37 45

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Immigration, Refugees and Citizenship Canada 25 27 25 14 9 0 1 52 23 5387
2019 Operations Sector 25 26 25 14 10 0 0 51 24 2805
2019 Domestic Network 17 27 27 17 12 0 0 44 29 442
2019 Citizenship and Immigration Greater Ontario Area 12 27 32 24 5 0 0 39 28 43

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Immigration, Refugees and Citizenship Canada 32 28 21 11 6 1 2 61 17 5364
2019 Operations Sector 33 28 20 10 6 0 2 63 17 2789
2019 Domestic Network 28 30 24 11 6 1 0 59 17 445
2019 Citizenship and Immigration Greater Ontario Area 29 29 33 9 0 0 0 59 9 45

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Immigration, Refugees and Citizenship Canada 27 24 22 14 11 1 1 53 25 5373
2019 Operations Sector 27 23 22 15 11 1 1 51 27 2800
2019 Domestic Network 20 20 23 20 17 0 0 40 37 443
2019 Citizenship and Immigration Greater Ontario Area 16 31 20 16 18 0 0 47 34 45

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Immigration, Refugees and Citizenship Canada 53 22 12 5 3 1 5 79 8 5365
2019 Operations Sector 55 21 12 4 3 1 5 79 8 2797
2019 Domestic Network 54 24 12 3 3 0 5 82 6 443
2019 Citizenship and Immigration Greater Ontario Area 56 23 9 5 0 0 7 85 5 45

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Immigration, Refugees and Citizenship Canada 34 28 19 10 8 0 1 63 18 5382
2019 Operations Sector 33 28 20 10 9 0 1 61 19 2802
2019 Domestic Network 31 26 26 8 9 0 0 57 17 443
2019 Citizenship and Immigration Greater Ontario Area 22 35 29 9 4 0 0 57 13 45

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Immigration, Refugees and Citizenship Canada 33 34 19 7 4 1 2 69 12 5371
2019 Operations Sector 33 34 18 8 5 1 1 69 13 2800
2019 Domestic Network 29 34 20 9 6 1 1 65 15 439
2019 Citizenship and Immigration Greater Ontario Area 24 31 22 11 2 5 5 61 15 45

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Immigration, Refugees and Citizenship Canada 28 31 22 11 6 1 1 61 17 5369
2019 Operations Sector 29 31 22 11 6 0 1 60 17 2800
2019 Domestic Network 20 29 27 13 10 1 0 49 24 441
2019 Citizenship and Immigration Greater Ontario Area 16 36 24 11 13 0 0 52 24 45

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Immigration, Refugees and Citizenship Canada 35 31 18 9 5 1 1 67 14 5365
2019 Operations Sector 37 30 18 8 5 1 1 68 14 2796
2019 Domestic Network 28 37 19 11 4 1 0 65 16 440
2019 Citizenship and Immigration Greater Ontario Area 34 42 11 11 2 0 0 76 13 45

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Immigration, Refugees and Citizenship Canada 44 26 14 8 6 1 1 71 14 5359
2019 Operations Sector 41 26 15 9 7 1 1 69 16 2794
2019 Domestic Network 34 27 16 12 9 1 1 62 22 438
2019 Citizenship and Immigration Greater Ontario Area 40 32 11 9 5 0 2 74 14 44

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Immigration, Refugees and Citizenship Canada 35 30 19 9 6 1 1 66 15 5357
2019 Operations Sector 33 31 19 9 6 1 1 65 16 2789
2019 Domestic Network 29 33 20 9 9 1 0 63 18 437
2019 Citizenship and Immigration Greater Ontario Area 20 35 25 15 4 0 0 55 20 45

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Immigration, Refugees and Citizenship Canada 56 24 10 5 4 0 2 81 9 5348
2019 Operations Sector 54 24 10 5 4 0 2 80 9 2789
2019 Domestic Network 48 26 14 6 5 0 1 75 11 439
2019 Citizenship and Immigration Greater Ontario Area 54 23 12 7 2 0 2 79 9 44

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Immigration, Refugees and Citizenship Canada 71 13 5 2 2 1 6 90 4 5349
2019 Operations Sector 71 13 5 2 2 1 6 90 5 2791
2019 Domestic Network 66 15 7 2 3 1 5 87 5 440
2019 Citizenship and Immigration Greater Ontario Area 71 11 9 2 0 0 7 88 2 45

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Immigration, Refugees and Citizenship Canada 73 10 5 3 4 1 3 87 7 5376
2019 Operations Sector 71 11 6 4 4 1 3 86 8 2798
2019 Domestic Network 62 14 7 6 7 1 3 79 14 444
2019 Citizenship and Immigration Greater Ontario Area 57 13 9 11 7 0 2 72 18 45

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Immigration, Refugees and Citizenship Canada 60 24 8 3 2 0 2 86 5 5351
2019 Operations Sector 61 23 9 3 2 0 2 86 5 2784
2019 Domestic Network 51 27 14 5 2 0 1 79 7 442
2019 Citizenship and Immigration Greater Ontario Area 46 28 12 7 4 0 2 77 12 45

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Immigration, Refugees and Citizenship Canada 63 18 8 4 4 0 2 83 9 5354
2019 Operations Sector 62 18 9 4 5 0 2 82 9 2788
2019 Domestic Network 58 18 10 5 8 0 1 77 13 440
2019 Citizenship and Immigration Greater Ontario Area 63 7 9 10 11 0 0 70 21 44

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Immigration, Refugees and Citizenship Canada 61 11 4 1 1 0 20 91 3 5337
2019 Operations Sector 60 11 5 1 1 0 21 91 3 2783
2019 Domestic Network 57 10 3 2 1 0 27 92 4 440
2019 Citizenship and Immigration Greater Ontario Area 59 16 0 0 0 0 25 100 0 44

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Immigration, Refugees and Citizenship Canada 72 14 5 1 1 0 6 92 2 5348
2019 Operations Sector 70 15 6 1 1 0 6 91 2 2788
2019 Domestic Network 66 20 6 2 0 0 6 91 3 441
2019 Citizenship and Immigration Greater Ontario Area 66 20 2 2 0 0 9 95 2 45

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Immigration, Refugees and Citizenship Canada 64 13 8 5 7 0 3 79 13 5374
2019 Operations Sector 59 14 9 6 9 0 3 75 15 2802
2019 Domestic Network 50 15 11 8 13 0 3 67 22 442
2019 Citizenship and Immigration Greater Ontario Area 50 13 2 14 13 0 7 68 30 44

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Immigration, Refugees and Citizenship Canada 53 26 12 4 2 0 2 81 7 5360
2019 Operations Sector 52 26 12 5 3 0 2 79 8 2790
2019 Domestic Network 51 25 15 6 2 0 1 77 8 441
2019 Citizenship and Immigration Greater Ontario Area 57 18 21 0 2 0 2 76 2 44

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Immigration, Refugees and Citizenship Canada 18 33 33 11 4 0 0 51 15 5392
2019 Operations Sector 18 32 34 12 4 0 0 50 16 2807
2019 Domestic Network 12 30 41 12 4 0 0 43 16 444
2019 Citizenship and Immigration Greater Ontario Area 15 29 46 7 2 0 0 45 9 45

Question 76. After my workday, I feel emotionally drained.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Immigration, Refugees and Citizenship Canada 9 17 38 23 12 0 0 36 26 5329
2019 Operations Sector 10 18 38 22 12 0 0 34 28 2780
2019 Domestic Network 10 20 40 21 8 0 0 29 30 439
2019 Citizenship and Immigration Greater Ontario Area 9 21 38 23 9 0 0 32 30 44

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Immigration, Refugees and Citizenship Canada 27 38 17 9 4 4 0 68 14 5370
2019 Operations Sector 23 38 19 11 5 3 0 64 17 2797
2019 Domestic Network 23 39 17 11 8 1 0 63 19 443
2019 Citizenship and Immigration Greater Ontario Area 33 36 13 13 4 0 0 69 18 45

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Immigration, Refugees and Citizenship Canada 26 35 18 12 6 2 0 63 19 5386
2019 Operations Sector 23 35 19 14 8 2 0 59 22 2802
2019 Domestic Network 19 34 18 16 11 1 0 54 27 442
2019 Citizenship and Immigration Greater Ontario Area 24 40 18 9 9 0 0 64 18 45
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 181509
2019 Immigration, Refugees and Citizenship Canada 16 84 5382
2019 Operations Sector 16 84 2806
2019 Domestic Network 17 83 443
2019 Citizenship and Immigration Greater Ontario Area 29 71 45

Question 80. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 81 19 29087
2019 Immigration, Refugees and Citizenship Canada 80 20 829
2019 Operations Sector 79 21 458
2019 Domestic Network 76 24 76
2019 Citizenship and Immigration Greater Ontario Area 76 24 13

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Immigration, Refugees and Citizenship Canada 49 34 6 7 4 0 0 83 11 656
2019 Operations Sector 49 34 6 7 4 0 0 84 11 359
2019 Domestic Network 36 45 9 9 2 0 0 81 10 58
2019 Citizenship and Immigration Greater Ontario Area 40 51 10 0 0 0 0 90 0 10
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Immigration, Refugees and Citizenship Canada 19 30 24 13 12 2 1 19 81 5373
2019 Operations Sector 16 30 26 14 13 1 1 16 84 2798
2019 Domestic Network 13 27 30 14 14 1 0 13 87 443
2019 Citizenship and Immigration Greater Ontario Area 9 24 42 4 18 2 0 9 91 45

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 59 41 130118
2019 Immigration, Refugees and Citizenship Canada 62 38 4241
2019 Operations Sector 63 37 2311
2019 Domestic Network 66 34 378
2019 Citizenship and Immigration Greater Ontario Area 56 44 39

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 44 56 128011
2019 Immigration, Refugees and Citizenship Canada 38 62 4185
2019 Operations Sector 40 60 2287
2019 Domestic Network 38 62 379
2019 Citizenship and Immigration Greater Ontario Area 38 62 40

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Immigration, Refugees and Citizenship Canada 12 24 20 17 19 2 6 39 40 4207
2019 Operations Sector 11 22 20 18 21 2 6 36 42 2296
2019 Domestic Network 7 20 19 23 23 1 6 30 50 379
2019 Citizenship and Immigration Greater Ontario Area 2 30 18 14 28 0 7 35 45 40

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Immigration, Refugees and Citizenship Canada 6 16 17 21 33 2 6 24 58 4203
2019 Operations Sector 6 16 16 21 33 2 6 24 59 2294
2019 Domestic Network 5 13 15 25 37 1 3 19 65 379
2019 Citizenship and Immigration Greater Ontario Area 5 8 20 19 37 2 7 14 63 40

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Immigration, Refugees and Citizenship Canada 38 20 15 9 10 1 7 63 21 5351
2019 Operations Sector 39 20 14 9 10 1 8 64 21 2788
2019 Domestic Network 36 20 14 9 13 2 6 61 24 444
2019 Citizenship and Immigration Greater Ontario Area 31 24 15 7 9 2 11 64 18 45
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