2019 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 44 5 11 3 0 0 81 14 572
2017 Provides services to public - English only 28 46 5 15 6 0 0 74 21 439
2017 Provides services to public - Both English and French 30 47 7 10 6 0 0 78 16 568
2014 Provides services to public - English only 31 50 5 10 4 0 0 81 14 438
2014 Provides services to public - Both English and French 30 51 6 9 4 0 0 81 13 583
2011 Provides services to public - English only 27 51 3 14 5 0 0 78 19 435
2011 Provides services to public - French only 62 38 0 0 0 0 0 100 0 16
2011 Provides services to public - Both English and French 32 47 6 11 4 0 0 79 15 558
2008 Provides services to public - English only 33 49 3 9 6 0 0 83 14 517
2008 Provides services to public - Both English and French 35 48 5 10 2 0 0 83 12 578

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 26 9 13 4 0 0 74 17 568
2017 Provides services to public - English only 77 15 3 2 1 0 2 94 3 439
2017 Provides services to public - Both English and French 45 23 10 14 8 0 0 68 22 567
2014 Provides services to public - English only 78 13 3 2 1 0 3 94 3 438
2014 Provides services to public - Both English and French 43 28 9 12 8 0 0 71 20 583
2011 Provides services to public - English only 78 14 3 2 1 0 2 94 3 434
2011 Provides services to public - French only 45 18 18 5 14 0 0 63 19 16
2011 Provides services to public - Both English and French 45 22 9 16 7 0 0 67 23 557
2008 Provides services to public - English only 79 12 3 1 1 0 4 95 2 517
2008 Provides services to public - Both English and French 42 25 8 16 8 0 0 67 25 578

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 34 10 10 5 0 0 75 15 570
2017 Provides services to public - English only 42 34 6 11 7 0 0 76 18 437
2017 Provides services to public - Both English and French 40 40 6 7 6 0 0 80 13 567
2014 Provides services to public - English only 46 34 5 9 7 0 0 80 16 437
2014 Provides services to public - Both English and French 39 39 7 10 5 0 0 78 15 583
2011 Provides services to public - English only 37 40 6 9 7 0 0 78 16 433
2011 Provides services to public - French only 50 25 12 13 0 0 0 75 13 16
2011 Provides services to public - Both English and French 31 46 10 8 5 0 0 77 13 558

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 46 11 9 4 0 0 76 13 569
2017 Provides services to public - English only 28 42 10 13 7 0 0 70 20 439
2017 Provides services to public - Both English and French 28 43 13 12 4 0 0 71 16 568
2014 Provides services to public - English only 29 43 9 15 5 0 0 71 20 438
2014 Provides services to public - Both English and French 27 45 13 11 5 0 0 72 16 582
2011 Provides services to public - English only 26 49 8 10 6 0 1 76 16 434
2011 Provides services to public - French only 29 46 12 14 0 0 0 75 14 16
2011 Provides services to public - Both English and French 20 49 13 13 4 0 1 69 18 556
2008 Provides services to public - English only 23 40 14 15 6 0 1 64 22 517
2008 Provides services to public - Both English and French 23 40 19 13 5 0 1 63 18 576

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 36 7 5 2 0 0 85 8 569
2017 Provides services to public - English only 46 34 7 8 5 0 0 80 13 437
2017 Provides services to public - Both English and French 45 39 9 5 2 0 0 84 7 566
2014 Provides services to public - English only 50 38 5 5 1 0 0 88 7 437
2014 Provides services to public - Both English and French 46 40 8 4 2 0 0 85 6 581

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 33 13 8 4 0 0 75 12 571
2017 Provides services to public - English only 42 31 12 9 5 0 0 73 14 438
2017 Provides services to public - Both English and French 38 35 14 7 5 0 0 73 12 565
2014 Provides services to public - English only 37 32 9 10 9 1 1 70 20 436
2014 Provides services to public - Both English and French 34 31 18 10 6 0 1 66 17 582
2011 Provides services to public - English only 32 44 9 7 7 0 0 76 14 434
2011 Provides services to public - French only 32 35 33 0 0 0 0 67 0 16
2011 Provides services to public - Both English and French 28 40 12 11 7 1 1 70 18 557

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 41 11 6 3 0 0 79 10 571
2017 Provides services to public - English only 38 40 9 9 4 0 0 78 13 439
2017 Provides services to public - Both English and French 30 49 12 6 4 0 0 79 9 567
2014 Provides services to public - English only 31 47 8 9 4 0 0 78 13 438
2014 Provides services to public - Both English and French 27 48 13 8 4 0 0 75 11 583
2011 Provides services to public - English only 32 47 7 8 5 0 0 80 13 434
2011 Provides services to public - French only 25 43 25 7 0 0 0 68 7 16
2011 Provides services to public - Both English and French 31 45 12 7 4 0 0 77 11 557
2008 Provides services to public - English only 34 42 9 9 6 0 0 76 15 514
2008 Provides services to public - Both English and French 32 47 11 6 4 0 0 80 10 576

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 38 16 10 6 0 0 69 15 569
2017 Provides services to public - English only 25 37 15 13 11 0 0 62 24 439
2017 Provides services to public - Both English and French 26 36 15 12 9 1 0 63 22 565
2014 Provides services to public - English only 19 39 14 15 13 1 0 58 28 438
2014 Provides services to public - Both English and French 20 40 18 15 8 0 0 59 23 583
2011 Provides services to public - English only 17 35 20 15 12 0 0 52 27 435
2011 Provides services to public - French only 11 31 31 21 7 0 0 42 27 16
2011 Provides services to public - Both English and French 17 36 21 15 10 0 0 54 26 558

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 42 13 9 3 0 0 75 12 567
2017 Provides services to public - English only 35 36 9 15 6 0 0 71 21 439
2017 Provides services to public - Both English and French 30 44 14 7 5 0 0 75 12 564

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 41 9 4 3 0 0 84 7 567
2017 Provides services to public - English only 38 38 10 8 6 0 0 76 14 439
2017 Provides services to public - Both English and French 38 42 11 4 3 1 0 81 7 567
2014 Provides services to public - English only 37 39 9 8 5 1 0 77 14 438
2014 Provides services to public - Both English and French 34 44 12 6 3 1 0 79 9 583
2011 Provides services to public - English only 32 45 11 7 4 1 0 78 11 435
2011 Provides services to public - French only 31 43 19 7 0 0 0 74 7 16
2011 Provides services to public - Both English and French 30 44 14 8 4 0 0 74 12 558
2008 Provides services to public - English only 37 38 11 6 7 1 0 76 13 516
2008 Provides services to public - Both English and French 31 45 12 8 3 1 0 77 12 578

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 38 15 9 5 0 0 71 13 569
2017 Provides services to public - English only 29 35 14 13 10 0 0 64 22 438
2017 Provides services to public - Both English and French 26 41 15 11 6 0 0 67 17 565

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 37 10 3 2 0 0 85 5 565
2017 Provides services to public - English only 51 37 6 3 2 0 0 89 5 437
2017 Provides services to public - Both English and French 46 41 8 3 1 0 0 88 4 566
2014 Provides services to public - English only 58 30 6 3 1 0 0 89 5 437
2014 Provides services to public - Both English and French 50 38 7 4 1 0 0 89 5 583
2011 Provides services to public - English only 57 31 6 2 3 1 0 89 5 434
2011 Provides services to public - French only 41 48 12 0 0 0 0 88 0 16
2011 Provides services to public - Both English and French 47 37 11 4 1 0 0 84 5 558

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 42 14 8 5 0 0 73 13 568
2017 Provides services to public - English only 26 44 10 12 7 0 0 70 19 436
2017 Provides services to public - Both English and French 26 42 16 10 6 0 0 69 15 566
2014 Provides services to public - English only 23 42 14 13 8 0 0 65 21 438
2014 Provides services to public - Both English and French 18 44 15 15 7 0 1 63 22 582
2011 Provides services to public - English only 22 45 13 10 10 0 0 67 20 434
2011 Provides services to public - French only 13 49 32 7 0 0 0 61 7 16
2011 Provides services to public - Both English and French 20 43 16 14 7 0 0 64 21 558

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 34 16 9 4 0 0 70 14 570
2017 Provides services to public - English only 28 38 13 13 8 0 0 66 21 437
2017 Provides services to public - Both English and French 30 37 17 9 7 0 0 67 16 566
2014 Provides services to public - English only 30 32 14 13 10 0 0 63 23 438
2014 Provides services to public - Both English and French 25 37 15 15 7 0 0 63 22 582

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 41 14 11 2 0 0 72 14 565
2017 Provides services to public - English only 29 34 16 14 8 0 0 63 21 436
2017 Provides services to public - Both English and French 26 38 19 10 6 0 0 64 17 566
2014 Provides services to public - English only 28 39 11 13 9 0 0 68 22 438
2014 Provides services to public - Both English and French 22 40 17 13 7 1 0 63 20 581
2011 Provides services to public - English only 30 43 11 10 5 1 0 73 15 432
2011 Provides services to public - French only 43 24 20 13 0 0 0 67 13 16
2011 Provides services to public - Both English and French 24 42 18 13 4 0 0 66 17 558

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 42 10 5 2 0 0 83 7 569
2017 Provides services to public - English only 40 39 10 8 3 0 0 79 11 437
2017 Provides services to public - Both English and French 36 46 10 5 3 0 0 82 8 567
2014 Provides services to public - English only 42 40 9 6 3 0 0 82 9 438
2014 Provides services to public - Both English and French 34 47 12 6 1 0 0 81 7 582
2011 Provides services to public - English only 42 42 9 5 2 0 0 84 8 434
2011 Provides services to public - French only 26 55 6 13 0 0 0 81 13 16
2011 Provides services to public - Both English and French 37 45 9 6 3 0 0 83 8 558
2008 Provides services to public - English only 43 38 9 7 4 0 0 81 10 515
2008 Provides services to public - Both English and French 38 48 8 4 1 0 0 86 6 578

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 39 14 10 5 0 0 71 15 568
2017 Provides services to public - English only 32 33 20 8 5 0 1 66 13 439
2017 Provides services to public - Both English and French 33 37 16 7 6 0 1 71 13 568
2014 Provides services to public - English only 29 37 19 10 4 0 0 66 14 437
2014 Provides services to public - Both English and French 35 34 18 9 4 0 1 69 13 582
2011 Provides services to public - English only 25 38 19 10 6 0 1 64 16 435
2011 Provides services to public - French only 32 43 19 0 6 0 0 75 6 16
2011 Provides services to public - Both English and French 29 37 19 7 7 0 1 67 14 558
2008 Provides services to public - English only 25 29 23 15 8 0 1 54 23 517
2008 Provides services to public - Both English and French 22 37 19 12 8 0 0 60 21 578

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 10 26 36 18 8 1 2 27 37 572
2017 Provides services to public - English only 11 23 37 19 8 1 1 27 35 436
2017 Provides services to public - Both English and French 9 26 36 16 10 1 3 27 36 560
2014 Provides services to public - English only 12 25 35 20 6 2 1 27 37 437
2014 Provides services to public - Both English and French 12 30 35 18 4 1 1 22 42 582
2011 Provides services to public - English only 17 28 32 16 4 2 2 20 46 435
2011 Provides services to public - French only 7 51 26 6 10 0 0 16 58 16
2011 Provides services to public - Both English and French 13 36 31 14 3 1 2 18 50 555
2008 Provides services to public - English only 15 29 37 13 4 0 2 17 45 514
2008 Provides services to public - Both English and French 16 35 34 12 2 1 1 14 52 574

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 21 32 20 14 2 2 36 32 569
2017 Provides services to public - English only 14 20 29 22 13 2 2 36 34 436
2017 Provides services to public - Both English and French 12 19 30 22 12 3 4 36 33 562
2014 Provides services to public - English only 15 20 31 20 10 3 1 31 36 438
2014 Provides services to public - Both English and French 10 28 30 20 9 2 2 30 39 582
2011 Provides services to public - English only 22 23 27 18 6 2 2 25 47 434
2011 Provides services to public - French only 27 45 18 11 0 0 0 11 71 16
2011 Provides services to public - Both English and French 21 29 28 14 4 2 3 19 52 555
2008 Provides services to public - English only 25 25 28 14 6 1 2 20 52 517
2008 Provides services to public - Both English and French 25 31 23 13 4 2 2 18 58 576

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 21 27 28 11 9 2 2 21 50 569
2017 Provides services to public - English only 28 27 25 10 7 0 3 17 57 436
2017 Provides services to public - Both English and French 25 30 24 10 4 1 5 15 59 563
2014 Provides services to public - English only 35 25 23 11 5 2 1 16 61 438
2014 Provides services to public - Both English and French 36 28 21 9 4 1 1 14 65 580
2011 Provides services to public - English only 31 27 25 8 3 2 3 12 61 432
2011 Provides services to public - French only 32 44 13 10 0 0 0 10 77 16
2011 Provides services to public - Both English and French 31 31 22 8 3 2 3 12 65 557
2008 Provides services to public - English only 37 25 21 9 4 1 4 13 65 515
2008 Provides services to public - Both English and French 38 27 19 8 4 2 2 13 68 577

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 22 31 24 13 1 2 38 30 567
2017 Provides services to public - English only 7 10 32 33 15 0 2 50 18 432
2017 Provides services to public - Both English and French 9 19 35 22 11 1 3 34 29 559
2014 Provides services to public - English only 6 16 34 29 12 2 1 42 23 437
2014 Provides services to public - Both English and French 8 23 32 27 8 0 1 36 32 579
2011 Provides services to public - English only 7 19 33 29 8 1 3 39 27 433
2011 Provides services to public - French only 39 25 26 11 0 0 0 11 64 16
2011 Provides services to public - Both English and French 16 23 31 19 6 1 4 26 41 555
2008 Provides services to public - English only 9 18 33 24 10 1 4 36 28 516
2008 Provides services to public - Both English and French 19 26 28 19 6 1 2 26 46 577

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 24 29 16 11 1 2 27 43 568
2017 Provides services to public - English only 26 23 25 15 8 1 2 24 51 434
2017 Provides services to public - Both English and French 23 27 27 10 9 0 4 20 52 564
2014 Provides services to public - English only 27 25 24 14 7 2 1 21 54 437
2014 Provides services to public - Both English and French 26 28 26 11 5 2 2 17 56 581
2011 Provides services to public - English only 31 29 23 9 5 1 3 15 62 434
2011 Provides services to public - French only 13 44 38 5 0 0 0 5 57 16
2011 Provides services to public - Both English and French 28 27 28 10 4 1 2 14 57 555
2008 Provides services to public - English only 28 23 27 13 6 1 3 20 53 514
2008 Provides services to public - Both English and French 23 30 27 12 4 1 2 17 55 577

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 18 28 22 14 3 3 38 33 568
2017 Provides services to public - English only 12 18 26 22 18 1 3 42 31 435
2017 Provides services to public - Both English and French 14 19 28 21 12 2 4 35 35 562
2014 Provides services to public - English only 11 14 26 29 15 4 2 46 26 435
2014 Provides services to public - Both English and French 10 18 31 24 11 2 3 37 30 581
2011 Provides services to public - English only 12 17 26 23 14 3 5 40 32 435
2011 Provides services to public - French only 7 31 27 35 0 0 0 35 38 16
2011 Provides services to public - Both English and French 11 22 27 22 11 2 4 36 36 555
2008 Provides services to public - English only 17 20 25 20 11 3 4 33 40 517
2008 Provides services to public - Both English and French 21 25 26 15 7 3 4 23 49 576

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 22 33 15 9 2 3 25 41 571
2017 Provides services to public - English only 28 26 23 11 8 2 3 20 56 438
2017 Provides services to public - Both English and French 20 26 31 12 6 2 3 19 48 562
2014 Provides services to public - English only 27 24 27 12 5 4 2 18 54 437
2014 Provides services to public - Both English and French 20 25 32 13 6 2 1 20 47 583

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 23 37 16 8 1 2 25 37 568
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 21 7 6 4 0 1 84 10 569
2017 Provides services to public - English only 82 8 5 1 1 0 3 93 2 438
2017 Provides services to public - Both English and French 56 24 7 8 4 0 1 81 12 568
2014 Provides services to public - English only 82 8 2 2 0 0 6 95 3 438
2014 Provides services to public - Both English and French 57 23 6 9 3 0 1 81 12 582
2011 Provides services to public - English only 75 10 5 2 1 1 6 91 3 434
2011 Provides services to public - French only 69 13 6 7 0 0 6 87 7 16
2011 Provides services to public - Both English and French 54 24 7 10 4 0 1 79 14 558
2008 Provides services to public - English only 77 7 2 1 1 1 11 95 2 517
2008 Provides services to public - Both English and French 52 22 5 10 9 0 2 76 19 578

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 31 17 10 4 5 5 66 16 571
2017 Provides services to public - English only 29 30 16 10 8 4 3 63 20 438
2017 Provides services to public - Both English and French 25 34 13 12 6 5 4 65 20 568
2014 Provides services to public - English only 32 32 12 8 9 4 2 68 19 437
2014 Provides services to public - Both English and French 24 35 18 9 6 6 2 64 16 583

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 34 7 7 3 1 0 82 10 572
2017 Provides services to public - English only 42 29 9 11 7 0 0 72 19 438
2017 Provides services to public - Both English and French 44 34 10 8 4 0 0 78 11 568
2014 Provides services to public - English only 43 30 8 11 8 1 0 73 19 438
2014 Provides services to public - Both English and French 41 36 10 8 4 1 0 78 12 583

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 32 7 4 2 0 0 87 6 567
2017 Provides services to public - English only 45 35 8 8 3 0 0 81 11 438
2017 Provides services to public - Both English and French 45 40 9 5 2 0 0 84 7 567
2014 Provides services to public - English only 46 36 8 6 3 0 0 83 9 437
2014 Provides services to public - Both English and French 45 42 7 3 2 0 0 87 5 582

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 38 8 4 1 1 0 86 6 571
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 30 12 4 2 2 2 81 7 569

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 35 11 11 3 0 0 75 14 571
2017 Provides services to public - English only 39 35 9 11 6 1 0 74 17 437
2017 Provides services to public - Both English and French 35 39 12 9 4 1 0 75 13 568
2014 Provides services to public - English only 35 38 10 9 7 1 0 74 16 438
2014 Provides services to public - Both English and French 30 41 12 10 5 1 1 72 16 583
2011 Provides services to public - English only 27 39 15 10 8 1 0 67 19 433
2011 Provides services to public - French only 24 37 26 7 7 0 0 61 14 16
2011 Provides services to public - Both English and French 30 38 15 10 6 0 0 68 16 555
2008 Provides services to public - English only 25 37 11 12 13 0 1 63 26 517
2008 Provides services to public - Both English and French 27 36 12 13 11 1 0 63 24 577

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 33 11 6 3 2 0 80 9 569
2017 Provides services to public - English only 44 33 10 8 4 1 1 78 12 437
2017 Provides services to public - Both English and French 40 37 11 7 4 2 0 78 11 568
2014 Provides services to public - English only 42 32 10 7 6 2 1 76 13 438
2014 Provides services to public - Both English and French 40 35 11 8 4 2 1 77 12 582
2011 Provides services to public - English only 36 34 11 11 6 2 0 72 17 433
2011 Provides services to public - French only 42 38 13 0 7 0 0 80 7 16
2011 Provides services to public - Both English and French 33 37 15 7 4 2 1 73 11 557
2008 Provides services to public - English only 34 33 11 11 8 2 1 69 19 516
2008 Provides services to public - Both English and French 33 33 15 9 8 3 0 68 17 576

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 34 10 6 2 0 0 82 8 566
2017 Provides services to public - English only 39 35 7 13 5 1 0 74 19 437
2017 Provides services to public - Both English and French 43 34 11 6 4 1 0 78 11 567
2014 Provides services to public - English only 36 36 11 11 6 0 0 72 17 438
2014 Provides services to public - Both English and French 34 36 14 9 5 1 0 71 14 583
2011 Provides services to public - English only 33 35 10 12 9 1 0 69 21 433
2011 Provides services to public - French only 32 43 13 6 7 0 0 74 13 16
2011 Provides services to public - Both English and French 30 42 13 9 5 1 0 73 14 557
2008 Provides services to public - English only 32 32 12 11 12 1 1 65 23 516
2008 Provides services to public - Both English and French 31 39 10 10 9 0 0 70 19 577

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 77 15 4 2 2 0 1 92 3 571
2017 Provides services to public - English only 85 8 3 1 1 0 3 96 1 438
2017 Provides services to public - Both English and French 74 16 4 2 2 0 1 91 5 566
2014 Provides services to public - English only 83 7 3 1 1 0 6 95 2 437
2014 Provides services to public - Both English and French 71 18 4 3 2 1 1 90 5 583
2011 Provides services to public - English only 78 10 3 1 1 0 7 94 3 434
2011 Provides services to public - French only 78 11 6 0 0 0 6 94 0 16
2011 Provides services to public - Both English and French 69 19 3 4 4 0 1 89 7 557
2008 Provides services to public - English only 83 4 2 0 1 0 10 97 1 516
2008 Provides services to public - Both English and French 71 14 4 4 5 0 2 87 9 578

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 23 8 4 5 1 4 82 9 570
2017 Provides services to public - English only 55 25 5 5 4 2 5 86 9 437
2017 Provides services to public - Both English and French 46 27 8 7 5 2 4 79 13 568
2014 Provides services to public - English only 53 21 7 5 6 2 5 80 12 438
2014 Provides services to public - Both English and French 41 29 9 5 5 3 8 78 12 583
2011 Provides services to public - English only 44 31 8 5 6 2 4 80 12 433
2011 Provides services to public - French only 29 40 0 12 13 0 6 74 26 16
2011 Provides services to public - Both English and French 36 33 11 10 6 1 3 71 17 557

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 25 9 3 2 2 0 85 5 571
2017 Provides services to public - English only 55 25 9 4 5 1 0 81 10 437
2017 Provides services to public - Both English and French 53 29 10 3 4 1 0 83 7 567

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 31 11 5 3 0 0 81 8 571
2017 Provides services to public - English only 49 28 9 9 5 0 0 77 14 438
2017 Provides services to public - Both English and French 49 30 10 7 4 0 0 79 11 565
2014 Provides services to public - English only 44 31 9 10 6 0 0 75 16 438
2014 Provides services to public - Both English and French 39 35 13 8 4 0 0 74 13 583

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 44 16 12 8 2 2 63 21 165
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 34 17 7 5 8 0 68 13 570
2017 Provides services to public - English only 30 30 15 10 8 7 0 64 19 437
2017 Provides services to public - Both English and French 22 35 16 10 7 9 0 63 19 567
2014 Provides services to public - English only 28 31 16 9 8 9 0 64 19 437
2014 Provides services to public - Both English and French 20 34 19 9 6 11 0 61 17 582
2011 Provides services to public - English only 18 31 18 11 12 10 1 55 25 434
2011 Provides services to public - French only 7 61 6 19 7 0 0 68 26 16
2011 Provides services to public - Both English and French 16 30 22 13 10 9 1 50 26 558

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 33 19 13 8 3 0 59 22 569
2017 Provides services to public - English only 20 32 15 19 13 2 0 52 32 438
2017 Provides services to public - Both English and French 18 34 22 12 12 3 0 53 24 568
2014 Provides services to public - English only 17 33 17 16 15 2 0 51 31 436
2014 Provides services to public - Both English and French 16 30 23 16 11 3 0 48 28 583
2011 Provides services to public - English only 14 26 16 20 22 2 0 40 43 434
2011 Provides services to public - French only 18 14 18 37 13 0 0 32 50 16
2011 Provides services to public - Both English and French 11 24 25 20 17 3 0 36 38 558
2008 Provides services to public - English only 11 26 17 19 23 4 0 38 44 516
2008 Provides services to public - Both English and French 13 27 22 18 17 3 0 42 35 578

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 28 21 16 11 6 0 49 29 568
2017 Provides services to public - English only 14 25 18 21 19 3 0 40 42 436
2017 Provides services to public - Both English and French 11 30 23 16 14 6 0 44 32 566
2014 Provides services to public - English only 11 25 20 22 18 4 0 38 42 437
2014 Provides services to public - Both English and French 9 24 26 18 15 7 0 35 36 583
2011 Provides services to public - English only 7 23 17 29 21 4 0 31 51 433
2011 Provides services to public - French only 7 18 11 51 13 0 0 25 64 16
2011 Provides services to public - Both English and French 5 25 25 23 16 6 0 31 42 558
2008 Provides services to public - English only 5 22 13 25 30 4 0 29 58 513
2008 Provides services to public - Both English and French 6 20 26 25 18 5 1 28 45 578

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 32 20 16 12 2 0 51 28 568
2017 Provides services to public - English only 14 26 18 23 17 2 0 41 41 437
2017 Provides services to public - Both English and French 14 33 20 15 13 4 0 50 29 566
2014 Provides services to public - English only 11 29 20 22 16 2 0 41 39 436
2014 Provides services to public - Both English and French 11 33 21 19 13 3 0 45 34 583
2011 Provides services to public - English only 7 29 17 25 20 3 0 37 46 431
2011 Provides services to public - French only 11 32 13 37 7 0 0 43 44 16
2011 Provides services to public - Both English and French 7 31 21 23 15 2 0 39 39 558
2008 Provides services to public - English only 9 28 17 22 19 4 0 39 43 516
2008 Provides services to public - Both English and French 10 31 23 19 14 2 0 42 34 578

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 29 16 6 4 4 1 73 10 572
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 43 18 10 5 0 0 66 15 570
2017 Provides services to public - English only 20 38 17 16 7 1 0 58 24 435
2017 Provides services to public - Both English and French 17 45 20 11 5 1 0 64 16 567
2014 Provides services to public - English only 15 42 19 14 8 2 0 59 22 437
2014 Provides services to public - Both English and French 15 42 19 14 8 2 0 58 22 582
2011 Provides services to public - English only 10 43 17 17 12 1 0 53 30 435
2011 Provides services to public - French only 14 49 13 24 0 0 0 63 24 16
2011 Provides services to public - Both English and French 11 34 24 18 11 2 0 46 29 557

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 14 30 24 18 11 3 0 45 30 568

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 41 12 9 5 1 1 73 15 569
2017 Provides services to public - English only 32 37 12 11 5 3 1 71 16 434
2017 Provides services to public - Both English and French 30 40 14 8 4 3 1 73 13 567
2014 Provides services to public - English only 38 40 9 6 3 2 1 81 9 438
2014 Provides services to public - Both English and French 34 43 12 6 2 2 0 79 8 582
2011 Provides services to public - English only 28 43 12 9 4 3 2 75 13 434
2011 Provides services to public - French only 19 36 20 19 6 0 0 55 25 16
2011 Provides services to public - Both English and French 26 44 12 10 4 3 1 73 14 557
2008 Provides services to public - English only 26 37 15 10 9 2 1 65 19 517
2008 Provides services to public - Both English and French 25 37 16 13 7 2 1 64 20 576

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 40 19 6 2 1 0 72 8 570

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 30 16 13 10 8 3 56 26 564
2017 Provides services to public - English only 25 30 13 13 13 6 0 58 28 436
2017 Provides services to public - Both English and French 16 28 18 13 13 10 3 50 30 567
2014 Provides services to public - English only 21 26 16 17 12 8 0 51 32 438
2014 Provides services to public - Both English and French 14 25 19 16 13 11 2 45 33 583
2011 Provides services to public - English only 14 28 16 17 14 9 2 47 35 434
2011 Provides services to public - French only 5 33 26 7 7 23 0 49 18 16
2011 Provides services to public - Both English and French 9 23 19 17 15 13 3 39 39 558

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 22 37 20 13 6 2 0 60 20 569
2017 Provides services to public - English only 20 36 12 18 13 1 0 57 31 438
2017 Provides services to public - Both English and French 21 39 18 13 6 2 0 62 20 567
2014 Provides services to public - English only 22 32 16 16 12 2 0 55 29 438
2014 Provides services to public - Both English and French 19 39 19 13 7 2 1 60 20 582
2011 Provides services to public - English only 17 38 14 16 13 1 0 56 30 434
2011 Provides services to public - French only 18 49 20 7 7 0 0 67 14 16
2011 Provides services to public - Both English and French 14 39 21 14 10 1 1 54 25 556
2008 Provides services to public - English only 16 31 18 16 17 1 1 48 34 517
2008 Provides services to public - Both English and French 14 35 23 16 10 2 1 50 26 578

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 30 16 15 12 2 2 55 28 571
2017 Provides services to public - English only 18 26 16 17 20 2 0 45 38 437
2017 Provides services to public - Both English and French 16 32 17 15 15 3 3 51 31 565
2014 Provides services to public - English only 16 29 15 17 21 1 1 47 38 438
2014 Provides services to public - Both English and French 15 29 19 17 16 3 1 46 34 582
2011 Provides services to public - English only 17 24 15 19 23 1 1 42 43 434
2011 Provides services to public - French only 11 25 26 31 7 0 0 36 38 16
2011 Provides services to public - Both English and French 12 24 19 20 20 2 2 38 42 556
2008 Provides services to public - English only 15 31 12 17 23 1 2 47 41 516
2008 Provides services to public - Both English and French 15 34 15 18 15 1 2 51 34 575

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 28 15 4 4 1 4 75 9 570

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 14 9 6 4 1 9 79 11 570

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 27 17 7 3 1 3 72 10 570

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 26 17 9 4 3 4 68 14 569

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 19 14 10 8 2 5 66 19 566

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 68 13 8 3 2 2 4 86 5 568

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 75 10 5 1 2 4 3 91 4 566

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 75 10 3 1 0 1 8 94 2 571

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 39 20 13 4 3 0 62 17 570
2017 Provides services to public - English only 19 39 22 12 6 2 0 59 19 438
2017 Provides services to public - Both English and French 15 40 22 13 5 4 0 57 19 565

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 38 16 7 3 2 0 74 9 565
2017 Provides services to public - English only 34 41 13 6 3 3 0 78 9 437
2017 Provides services to public - Both English and French 31 47 12 4 2 3 0 81 7 567
2014 Provides services to public - English only 38 38 13 5 3 2 0 78 8 437
2014 Provides services to public - Both English and French 34 43 13 5 2 2 0 79 7 582
2011 Provides services to public - English only 22 44 16 7 6 4 1 69 14 433
2011 Provides services to public - French only 18 50 20 7 6 0 0 68 13 16
2011 Provides services to public - Both English and French 21 44 17 10 4 5 1 68 14 558

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 35 15 4 3 3 1 77 7 569
2017 Provides services to public - English only 32 36 16 4 3 7 1 74 8 437
2017 Provides services to public - Both English and French 29 40 16 5 3 7 1 74 9 568
2014 Provides services to public - English only 42 33 14 3 2 5 1 80 6 438
2014 Provides services to public - Both English and French 35 38 15 3 2 7 1 79 5 583

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 38 9 5 2 0 0 84 7 569
2017 Provides services to public - English only 42 37 10 7 4 0 0 79 11 437
2017 Provides services to public - Both English and French 39 46 8 4 2 1 0 85 7 567
2014 Provides services to public - English only 44 37 8 7 3 0 0 82 10 437
2014 Provides services to public - Both English and French 40 40 12 5 3 0 0 80 8 582
2011 Provides services to public - English only 29 44 12 9 6 1 0 73 15 433
2011 Provides services to public - French only 32 37 19 12 0 0 0 69 12 16
2011 Provides services to public - Both English and French 28 42 17 9 4 1 0 70 12 558
2008 Provides services to public - English only 29 35 15 12 9 0 0 64 21 517
2008 Provides services to public - Both English and French 23 45 17 9 5 0 0 69 14 577

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 33 17 5 4 0 0 73 10 569
2017 Provides services to public - English only 32 36 15 11 6 0 0 68 17 438
2017 Provides services to public - Both English and French 30 36 21 7 5 1 0 67 12 567
2014 Provides services to public - English only 28 37 15 11 7 1 0 66 19 437
2014 Provides services to public - Both English and French 25 38 21 10 5 1 0 64 15 583
2011 Provides services to public - English only 23 34 17 14 10 1 0 59 24 432
2011 Provides services to public - French only 18 26 38 11 7 0 0 44 18 16
2011 Provides services to public - Both English and French 17 32 24 16 10 1 0 49 27 558

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 35 16 8 4 0 0 72 12 567
2017 Provides services to public - English only 28 37 14 13 8 0 0 66 20 438
2017 Provides services to public - Both English and French 29 39 19 8 5 1 0 68 13 568
2014 Provides services to public - English only 26 40 12 15 7 0 0 66 22 437
2014 Provides services to public - Both English and French 22 41 19 13 5 0 0 63 18 583
2011 Provides services to public - English only 21 35 17 17 10 0 0 56 27 433
2011 Provides services to public - French only 18 27 25 18 13 0 0 45 30 16
2011 Provides services to public - Both English and French 16 34 22 17 11 0 0 50 28 558
2008 Provides services to public - English only 19 37 14 18 13 0 0 55 30 516
2008 Provides services to public - Both English and French 18 38 19 17 8 0 0 56 25 578

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 30 16 9 7 4 0 67 17 571
2017 Provides services to public - English only 30 29 17 11 8 4 0 63 19 438
2017 Provides services to public - Both English and French 30 28 21 9 5 5 2 62 15 565
2014 Provides services to public - English only 30 31 16 11 7 4 1 64 19 437
2014 Provides services to public - Both English and French 28 30 20 11 6 5 1 60 18 583
2011 Provides services to public - English only 28 30 17 11 8 5 1 62 20 431
2011 Provides services to public - French only 11 12 46 0 13 11 6 28 16 16
2011 Provides services to public - Both English and French 24 25 20 14 10 5 2 53 26 558
2008 Provides services to public - English only 25 32 15 14 9 5 1 60 25 517
2008 Provides services to public - Both English and French 22 34 18 13 8 5 1 59 22 575
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 26 41 33 570
2017 Provides services to public - English only 24 41 36 438
2017 Provides services to public - Both English and French 28 41 30 568
2014 Provides services to public - English only 19 49 32 438
2014 Provides services to public - Both English and French 25 44 31 583
2011 Provides services to public - English only 20 47 33 434
2011 Provides services to public - French only 32 23 45 16
2011 Provides services to public - Both English and French 26 46 28 556

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 12 29 36 6 12 4 153
2017 Provides services to public - English only 21 19 31 5 19 6 105
2017 Provides services to public - Both English and French 13 33 27 8 14 5 162
2014 Provides services to public - English only 14 32 28 20 9999 7 86
2014 Provides services to public - Both English and French 13 38 28 7 9999 15 151
2011 Provides services to public - English only 27 19 27 16 9999 11 84
2011 Provides services to public - Both English and French 17 26 38 11 9999 7 146
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 47 9 8 2 1 2 80 10 569

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 32 7 3 1 3 2 89 3 572
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 10 90 571

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 45 55 62

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 58 42 62

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 11 89 62

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 40 60 62

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 30 70 62

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 56 44 62

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 41 59 62

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 29 71 62

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 58 42 62

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 37 63 62

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 47 53 62

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 29 71 62

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 17 83 62

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 56 44 62

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 32 68 62

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 13 87 62

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 16 84 62

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 15 85 62

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 23 77 62

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 15 85 572

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 16 19 6 4 31 10 52 16 568
2017 Provides services to public - English only 16 20 18 6 7 25 8 54 19 437
2017 Provides services to public - Both English and French 14 19 19 6 6 27 9 52 18 566
2014 Provides services to public - English only 14 20 19 7 5 29 7 52 19 437
2014 Provides services to public - Both English and French 9 19 19 5 4 34 10 50 16 583

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 34 16 5 2 12 2 73 9 571
2017 Provides services to public - English only 29 32 18 5 4 10 1 69 11 438
2017 Provides services to public - Both English and French 24 36 19 5 5 10 2 68 11 566
2014 Provides services to public - English only 24 32 20 7 4 11 1 64 13 437
2014 Provides services to public - Both English and French 19 36 20 6 3 15 2 66 11 581
2011 Provides services to public - English only 26 41 16 7 5 5 0 70 12 433
2011 Provides services to public - French only 13 46 27 0 0 6 7 69 0 16
2011 Provides services to public - Both English and French 23 40 19 6 4 8 1 68 11 556
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 6 94 571

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 38 62 35

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 82 18 35

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 35

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 35

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 36 64 34

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 34

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 34

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 34

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 31 69 34

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 46 54 34

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 7 93 571

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 16 18 5 2 34 9 56 11 570
2017 Provides services to public - English only 16 18 20 3 3 31 8 57 10 438
2017 Provides services to public - Both English and French 12 19 19 2 3 34 10 57 10 566
2014 Provides services to public - English only 16 15 21 3 2 37 7 56 7 437
2014 Provides services to public - Both English and French 11 16 16 4 1 41 11 56 11 583

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 33 15 4 2 13 2 75 7 572
2017 Provides services to public - English only 31 29 20 5 2 11 2 69 7 436
2017 Provides services to public - Both English and French 23 34 20 2 4 15 3 69 6 567
2014 Provides services to public - English only 29 30 18 3 3 16 2 71 7 437
2014 Provides services to public - Both English and French 22 34 16 3 2 20 3 72 7 583
2011 Provides services to public - English only 30 38 15 5 3 8 0 74 9 434
2011 Provides services to public - French only 38 29 14 7 0 13 0 76 8 16
2011 Provides services to public - Both English and French 29 39 15 4 3 11 0 76 7 558
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 26 23 18 18 0 0 41 36 570
2017 Provides services to public - English only 12 22 18 20 26 1 0 34 47 437
2017 Provides services to public - Both English and French 9 20 23 17 29 1 1 30 47 567

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 23 31 17 13 0 0 38 30 568
2017 Provides services to public - English only 15 27 27 21 11 0 0 41 32 438
2017 Provides services to public - Both English and French 11 23 30 18 16 0 1 35 34 564

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 21 29 27 13 8 0 1 52 21 568
2017 Provides services to public - English only 28 36 18 10 6 0 2 65 16 437
2017 Provides services to public - Both English and French 17 31 24 14 11 0 2 50 26 567

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 23 24 19 16 0 1 40 36 567
2017 Provides services to public - English only 16 23 18 21 21 0 0 40 42 438
2017 Provides services to public - Both English and French 13 20 24 20 21 0 2 34 42 566

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 30 17 7 6 0 3 69 13 569
2017 Provides services to public - English only 37 32 16 9 2 0 5 72 11 438
2017 Provides services to public - Both English and French 33 28 17 8 6 1 7 66 16 565

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 28 26 11 10 0 1 53 21 570
2017 Provides services to public - English only 25 33 23 11 8 0 0 58 20 436
2017 Provides services to public - Both English and French 23 31 25 12 9 0 0 54 22 566

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 38 21 10 5 0 1 63 16 569
2017 Provides services to public - English only 22 30 28 12 7 0 0 52 20 433
2017 Provides services to public - Both English and French 23 33 25 11 6 1 1 58 17 564

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 32 25 12 7 0 1 56 19 568
2017 Provides services to public - English only 20 32 22 16 9 0 1 53 25 437
2017 Provides services to public - Both English and French 22 32 24 13 7 0 2 55 21 564

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 32 23 10 7 0 0 60 17 566
2017 Provides services to public - English only 25 30 23 13 8 0 1 56 21 437
2017 Provides services to public - Both English and French 27 32 21 13 6 0 2 60 19 565

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 31 14 7 7 0 1 72 13 566

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 33 20 12 5 0 0 62 17 569
2017 Provides services to public - English only 21 35 23 13 8 0 1 57 21 436
2017 Provides services to public - Both English and French 26 32 22 11 6 1 1 59 18 564

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 28 13 5 5 0 1 76 10 570
2017 Provides services to public - English only 50 27 14 4 4 0 1 78 8 436
2017 Provides services to public - Both English and French 58 23 10 3 3 0 1 83 7 568

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 67 16 5 3 2 1 6 90 5 566
2017 Provides services to public - English only 75 14 5 2 3 0 2 90 5 437
2017 Provides services to public - Both English and French 70 15 5 3 3 1 4 89 6 566

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 72 10 7 3 4 1 4 86 7 567
2017 Provides services to public - English only 52 30 12 2 3 0 1 83 5 434
2017 Provides services to public - Both English and French 52 28 11 4 2 0 3 82 6 567

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 29 10 3 3 0 2 83 7 564
2017 Provides services to public - English only 55 24 11 4 5 0 1 80 9 437
2017 Provides services to public - Both English and French 55 21 10 6 5 0 3 79 11 568

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 21 11 5 3 0 2 80 9 566
2017 Provides services to public - English only 58 15 4 1 1 0 21 92 2 436
2017 Provides services to public - Both English and French 53 15 5 2 1 0 23 89 4 567

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 14 6 2 1 0 21 90 4 567
2017 Provides services to public - English only 58 27 8 2 1 1 3 87 4 434
2017 Provides services to public - Both English and French 59 24 7 3 2 0 6 88 5 561

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 25 8 2 1 0 4 89 3 566
2017 Provides services to public - English only 64 18 7 4 3 1 3 85 7 437
2017 Provides services to public - Both English and French 67 15 6 3 2 1 5 88 6 568

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 70 15 6 2 2 1 4 89 4 567
2017 Provides services to public - English only 48 31 12 5 3 0 1 80 8 437
2017 Provides services to public - Both English and French 48 27 15 4 2 0 3 78 7 568

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 31 14 3 2 0 2 80 6 567

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 12 32 36 15 4 0 0 44 20 571
2017 Provides services to public - English only 9 33 37 16 5 0 0 42 21 437
2017 Provides services to public - Both English and French 8 30 40 15 7 0 0 38 23 567

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 21 40 21 10 0 0 31 29 566
2017 Provides services to public - English only 7 23 40 23 8 0 0 31 30 436
2017 Provides services to public - Both English and French 7 22 39 22 9 0 0 31 29 567

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 45 15 5 3 3 0 76 9 566
2017 Provides services to public - English only 21 41 17 11 6 4 0 65 18 438
2017 Provides services to public - Both English and French 18 44 21 8 7 3 0 64 15 568

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 39 20 10 6 1 0 63 17 570
2017 Provides services to public - English only 20 35 17 18 8 2 0 57 26 437
2017 Provides services to public - Both English and French 15 40 18 16 9 2 0 56 26 568
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 17 83 571
2017 Provides services to public - English only 13 87 438
2017 Provides services to public - Both English and French 18 82 568
2014 Provides services to public - English only 15 85 435
2014 Provides services to public - Both English and French 13 87 580

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 83 17 93
2017 Provides services to public - English only 65 35 58
2017 Provides services to public - Both English and French 74 26 100
2014 Provides services to public - English only 71 29 66
2014 Provides services to public - Both English and French 80 20 77

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 28 2 6 4 0 0 89 10 76
2017 Provides services to public - English only 51 28 11 5 0 2 2 83 5 39
2017 Provides services to public - Both English and French 52 34 3 4 2 3 2 90 7 74
2014 Provides services to public - English only 53 39 5 4 0 0 0 91 4 47
2014 Provides services to public - Both English and French 55 30 4 9 3 0 0 84 12 61
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 30 26 13 13 1 0 15 85 568
2017 Provides services to public - English only 13 25 22 12 22 4 1 14 86 439
2017 Provides services to public - Both English and French 17 23 22 13 23 2 0 17 83 567

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 64 36 471

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 34 66 467

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 11 18 18 21 22 2 9 32 48 465
2017 Provides services to public - English only 9 24 13 19 30 2 3 34 52 356
2017 Provides services to public - Both English and French 7 19 17 21 30 1 6 28 54 456

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 5 13 16 21 37 2 7 19 64 466
2017 Provides services to public - English only 0 8 9 16 61 3 3 9 82 356
2017 Provides services to public - Both English and French 2 6 10 18 58 1 5 8 81 456

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 18 17 12 9 1 8 59 23 567
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