2019 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	44	5	13	3	79	16	969
2019	Does not provide services to public	42	44	4	8	2	86	10	3968
2017	Provides services to public	29	47	6	12	6	76	18	1014
2017	Does not provide services to public	33	47	5	11	4	80	15	3555
2014	Provides services to public	31	50	5	9	4	81	14	1032
2014	Does not provide services to public	33	49	5	10	3	81	14	3588
2011	Provides services to public	30	49	5	12	4	79	16	1011
2011	Does not provide services to public	34	48	5	11	3	82	14	3371
2008	Provides services to public	34	49	4	9	4	83	13	1100
2008	Does not provide services to public	36	47	6	8	3	84	11	2973

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	22	6	8	3	1	82	12	964
2019	Does not provide services to public	65	19	5	7	3	1	85	10	3958
2017	Provides services to public	59	19	7	8	5	1	79	14	1013
2017	Does not provide services to public	63	18	6	8	4	1	82	12	3552
2014	Provides services to public	59	21	6	8	5	1	81	13	1032
2014	Does not provide services to public	62	18	6	8	4	1	81	13	3587
2011	Provides services to public	59	18	7	10	5	1	79	14	1009
2011	Does not provide services to public	61	18	6	9	5	1	80	14	3372
2008	Provides services to public	60	19	6	9	5	2	80	14	1100
2008	Does not provide services to public	63	18	5	8	4	2	83	13	2969

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	33	9	11	7	74	18	967
2019	Does not provide services to public	49	33	6	9	4	82	12	3965
2017	Provides services to public	41	37	6	9	6	78	15	1011
2017	Does not provide services to public	47	36	6	7	4	84	11	3551
2014	Provides services to public	42	36	6	9	6	79	15	1031
2014	Does not provide services to public	48	35	6	8	4	82	12	3587
2011	Provides services to public	34	43	9	8	6	77	14	1009
2011	Does not provide services to public	43	39	7	7	3	83	10	3372

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	44	12	11	4	0	73	15	963
2019	Does not provide services to public	34	42	12	10	2	1	76	12	3958
2018	Provides services to public	28	49	8	11	4	0	77	15	918
2018	Does not provide services to public	27	47	10	11	3	1	75	14	3463
2017	Provides services to public	28	42	12	12	5	0	70	18	1014
2017	Does not provide services to public	30	42	11	11	4	0	73	16	3554
2014	Provides services to public	28	44	11	13	5	0	72	17	1031
2014	Does not provide services to public	28	42	12	13	5	0	70	17	3588
2011	Provides services to public	23	49	11	12	5	1	72	17	1008
2011	Does not provide services to public	24	42	14	13	6	1	67	19	3374
2008	Provides services to public	23	40	17	14	6	1	63	20	1098
2008	Does not provide services to public	22	40	16	15	7	1	62	22	2975

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	37	8	6	2	84	8	963
2019	Does not provide services to public	55	34	6	4	1	89	5	3935
2017	Provides services to public	45	37	8	6	3	82	10	1010
2017	Does not provide services to public	53	36	6	4	1	90	5	3543
2014	Provides services to public	48	39	7	5	2	87	6	1029
2014	Does not provide services to public	51	37	6	5	1	88	6	3584

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	33	12	7	4	0	0	76	12	967
2019	Does not provide services to public	50	31	9	6	3	1	1	82	9	3959
2018	Provides services to public	38	37	12	8	4	0	0	75	12	914
2018	Does not provide services to public	45	34	10	6	3	0	0	80	10	3457
2017	Provides services to public	40	33	14	8	5	0	0	73	13	1010
2017	Does not provide services to public	45	34	9	7	4	1	1	80	11	3550
2014	Provides services to public	35	31	14	10	7	0	1	68	18	1029
2014	Does not provide services to public	40	34	12	8	4	1	1	75	13	3588
2011	Provides services to public	30	42	11	9	7	1	0	73	16	1009
2011	Does not provide services to public	37	38	11	9	4	1	1	76	13	3375

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	42	11	6	5	78	11	967
2019	Does not provide services to public	40	42	9	6	3	82	9	3962
2018	Provides services to public	31	47	12	6	4	79	10	911
2018	Does not provide services to public	35	44	10	7	3	79	10	3447
2017	Provides services to public	34	45	10	7	4	79	11	1013
2017	Does not provide services to public	35	46	9	6	3	81	10	3555
2014	Provides services to public	29	48	11	8	4	77	12	1032
2014	Does not provide services to public	31	46	11	9	4	77	12	3587
2011	Provides services to public	32	46	10	7	5	78	12	1009
2011	Does not provide services to public	31	44	12	8	5	75	13	3377
2008	Provides services to public	33	45	10	7	5	78	12	1095
2008	Does not provide services to public	33	43	11	9	4	76	13	2963

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	39	14	11	7	68	18	967
2019	Does not provide services to public	36	37	13	9	4	73	14	3962
2018	Provides services to public	22	39	18	12	8	62	20	915
2018	Does not provide services to public	29	38	16	11	6	67	17	3454
2017	Provides services to public	25	37	15	13	10	62	23	1011
2017	Does not provide services to public	28	39	14	12	6	67	18	3552
2014	Provides services to public	19	39	16	15	10	59	25	1032
2014	Does not provide services to public	24	39	16	14	7	63	21	3587
2011	Provides services to public	17	36	21	15	11	53	26	1011
2011	Does not provide services to public	21	38	16	15	9	60	24	3376

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	44	13	10	4	74	13	962
2019	Does not provide services to public	34	44	10	8	3	78	11	3943
2018	Provides services to public	26	44	13	11	6	70	17	917
2018	Does not provide services to public	29	45	13	10	3	74	14	3455
2017	Provides services to public	32	41	11	10	5	73	16	1010
2017	Does not provide services to public	31	43	12	10	4	74	14	3554

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	40	9	5	4	0	82	9	965
2019	Does not provide services to public	46	39	8	5	2	0	85	6	3951
2018	Provides services to public	38	46	8	5	3	0	84	8	918
2018	Does not provide services to public	44	42	9	4	1	0	86	5	3457
2017	Provides services to public	38	40	11	6	4	0	79	10	1013
2017	Does not provide services to public	41	42	9	6	2	0	83	8	3546
2014	Provides services to public	35	42	11	7	4	1	78	11	1032
2014	Does not provide services to public	38	42	11	6	3	0	80	9	3585
2011	Provides services to public	31	44	13	7	4	0	76	11	1011
2011	Does not provide services to public	33	45	12	6	3	1	78	10	3377
2008	Provides services to public	34	42	12	7	5	1	76	12	1099
2008	Does not provide services to public	35	41	11	8	4	1	78	12	2970

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	39	14	9	6	71	15	965
2019	Does not provide services to public	39	38	11	7	4	78	11	3956
2018	Provides services to public	26	45	13	10	6	71	16	914
2018	Does not provide services to public	33	40	13	9	5	74	14	3456
2017	Provides services to public	27	38	15	12	8	66	19	1010
2017	Does not provide services to public	31	41	13	9	5	72	14	3546

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	37	9	3	3	86	5	961
2019	Does not provide services to public	54	33	9	3	1	87	4	3931
2018	Provides services to public	48	38	9	3	2	85	5	911
2018	Does not provide services to public	48	38	9	3	2	86	4	3437
2017	Provides services to public	48	39	7	3	2	88	4	1010
2017	Does not provide services to public	52	36	8	3	1	88	4	3544
2014	Provides services to public	54	35	6	4	1	89	5	1031
2014	Does not provide services to public	56	32	8	3	1	88	4	3587
2011	Provides services to public	51	35	9	3	1	86	5	1010
2011	Does not provide services to public	53	35	8	3	1	88	4	3373

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	41	13	9	6	71	15	964
2019	Does not provide services to public	36	40	12	9	4	76	12	3944
2018	Provides services to public	24	42	15	13	6	66	19	915
2018	Does not provide services to public	31	43	12	9	5	74	14	3445
2017	Provides services to public	26	43	13	11	6	69	17	1009
2017	Does not provide services to public	32	44	11	9	4	76	13	3542
2014	Provides services to public	20	43	14	14	7	64	22	1031
2014	Does not provide services to public	23	45	13	12	6	68	18	3588
2011	Provides services to public	21	44	15	12	8	65	20	1010
2011	Does not provide services to public	25	45	13	10	7	70	17	3371

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	35	14	10	6	70	16	968
2019	Does not provide services to public	40	36	13	7	4	76	11	3966
2018	Provides services to public	29	38	17	11	5	66	17	908
2018	Does not provide services to public	36	37	13	9	4	74	13	3442
2017	Provides services to public	29	37	16	10	8	66	18	1010
2017	Does not provide services to public	37	36	13	9	4	74	14	3544
2014	Provides services to public	27	35	15	14	8	63	22	1031
2014	Does not provide services to public	32	37	14	10	6	70	16	3586

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	41	13	13	3	0	0	70	16	959
2019	Does not provide services to public	34	42	12	7	3	1	1	77	11	3924
2018	Provides services to public	25	37	17	14	6	0	0	62	21	912
2018	Does not provide services to public	30	38	16	10	5	0	1	69	15	3444
2017	Provides services to public	27	36	18	12	7	0	0	63	19	1009
2017	Does not provide services to public	30	39	15	10	4	0	1	70	14	3543
2014	Provides services to public	25	40	14	13	8	1	0	65	21	1030
2014	Does not provide services to public	28	40	16	10	5	0	1	69	15	3585
2011	Provides services to public	26	42	15	11	4	0	0	69	16	1008
2011	Does not provide services to public	30	43	14	9	3	1	1	74	12	3372

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	42	9	5	3	83	8	966
2019	Does not provide services to public	47	38	9	4	2	85	6	3967
2018	Provides services to public	36	45	10	5	3	82	8	916
2018	Does not provide services to public	41	40	11	5	2	82	7	3456
2017	Provides services to public	38	43	10	6	3	81	9	1011
2017	Does not provide services to public	42	41	9	5	2	83	7	3543
2014	Provides services to public	37	44	10	6	2	82	8	1031
2014	Does not provide services to public	39	42	11	5	2	81	8	3585
2011	Provides services to public	39	44	9	6	3	83	8	1010
2011	Does not provide services to public	38	44	10	6	3	82	8	3376
2008	Provides services to public	41	43	8	5	2	84	8	1098
2008	Does not provide services to public	39	44	9	6	2	83	8	2971

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	37	17	9	5	0	69	14	964
2019	Does not provide services to public	37	35	16	7	5	1	72	11	3954
2018	Provides services to public	30	35	19	10	7	0	65	16	917
2018	Does not provide services to public	33	33	19	9	6	1	67	14	3463
2017	Provides services to public	33	35	18	8	6	1	68	13	1014
2017	Does not provide services to public	33	37	17	7	5	1	71	12	3555
2014	Provides services to public	32	35	18	9	4	0	68	14	1030
2014	Does not provide services to public	30	37	18	8	6	1	67	14	3588
2011	Provides services to public	27	38	19	8	7	1	66	15	1011
2011	Does not provide services to public	27	36	20	10	6	1	64	16	3377
2008	Provides services to public	23	33	21	13	8	0	57	22	1100
2008	Does not provide services to public	22	35	22	12	8	0	58	20	2971

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	26	36	18	7	1	1	26	38	970
2019	Does not provide services to public	7	21	39	22	10	1	1	32	28	3962
2018	Provides services to public	12	28	35	19	6	1	0	25	40	918
2018	Does not provide services to public	7	25	39	20	7	1	1	27	33	3463
2017	Provides services to public	10	24	36	17	9	1	2	27	36	1003
2017	Does not provide services to public	8	22	40	19	7	1	2	27	31	3539
2014	Provides services to public	11	27	35	19	5	2	1	24	40	1030
2014	Does not provide services to public	8	27	40	17	6	1	2	24	35	3581
2011	Provides services to public	14	33	32	15	3	1	2	19	49	1008
2011	Does not provide services to public	12	30	37	14	5	1	2	19	43	3368
2008	Provides services to public	15	32	35	12	3	1	2	15	48	1093
2008	Does not provide services to public	12	34	35	13	4	1	1	17	47	2966

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	20	31	22	12	2	2	36	33	964
2019	Does not provide services to public	6	13	29	30	17	3	1	50	20	3950
2018	Provides services to public	12	24	31	21	9	2	1	31	37	912
2018	Does not provide services to public	8	18	31	26	13	3	1	41	27	3448
2017	Provides services to public	12	20	29	22	12	2	3	36	34	1005
2017	Does not provide services to public	9	17	31	24	13	3	3	39	28	3532
2014	Provides services to public	12	24	31	20	9	2	1	30	38	1031
2014	Does not provide services to public	9	21	32	22	10	3	2	34	32	3577
2011	Provides services to public	21	26	27	16	5	2	2	21	50	1007
2011	Does not provide services to public	19	27	30	14	6	2	2	21	48	3369
2008	Provides services to public	25	28	25	13	5	1	2	19	55	1098
2008	Does not provide services to public	20	29	28	13	5	2	2	19	52	2966

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	28	27	12	7	2	2	19	52	967
2019	Does not provide services to public	17	25	30	16	8	2	2	25	44	3959
2018	Provides services to public	26	29	25	12	5	2	2	17	57	916
2018	Does not provide services to public	20	28	28	15	6	2	2	22	49	3458
2017	Provides services to public	27	29	24	10	6	1	4	16	58	1006
2017	Does not provide services to public	20	27	30	12	6	1	3	19	49	3540
2014	Provides services to public	35	27	21	10	4	2	1	15	63	1029
2014	Does not provide services to public	27	28	27	9	5	2	2	15	58	3584
2011	Provides services to public	31	29	23	8	3	2	3	12	64	1007
2011	Does not provide services to public	26	30	25	10	5	1	3	15	59	3367
2008	Provides services to public	37	26	20	9	4	2	3	13	66	1097
2008	Does not provide services to public	31	29	23	9	4	2	2	13	63	2963

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	19	31	28	13	1	2	42	26	960
2019	Does not provide services to public	7	18	31	28	15	1	1	44	25	3940
2018	Provides services to public	10	16	34	29	10	1	1	39	26	914
2018	Does not provide services to public	9	19	33	26	11	1	1	38	28	3447
2017	Provides services to public	8	15	34	27	13	1	3	41	24	998
2017	Does not provide services to public	8	18	33	24	13	1	2	38	27	3530
2014	Provides services to public	7	20	33	28	9	1	1	38	28	1027
2014	Does not provide services to public	9	20	35	24	9	1	2	35	30	3566
2011	Provides services to public	12	22	32	23	7	1	3	32	36	1006
2011	Does not provide services to public	11	22	35	23	8	1	2	31	33	3365
2008	Provides services to public	14	22	30	22	8	1	3	31	38	1098
2008	Does not provide services to public	12	22	34	22	8	1	1	31	35	2961

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	25	27	15	9	1	1	25	47	966
2019	Does not provide services to public	13	20	29	20	14	2	2	36	34	3957
2018	Provides services to public	26	27	24	14	7	1	1	21	54	916
2018	Does not provide services to public	15	25	29	18	10	2	2	29	41	3459
2017	Provides services to public	25	25	26	12	9	1	3	22	52	1005
2017	Does not provide services to public	16	24	29	16	10	2	4	27	43	3539
2014	Provides services to public	26	27	25	12	6	2	1	19	55	1029
2014	Does not provide services to public	18	28	27	14	8	2	3	23	49	3577
2011	Provides services to public	29	28	26	10	4	1	2	14	59	1007
2011	Does not provide services to public	24	29	27	11	5	1	3	17	55	3372
2008	Provides services to public	25	26	27	13	5	1	2	19	53	1096
2008	Does not provide services to public	21	27	27	15	6	1	3	22	50	2962

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	18	27	22	14	3	3	38	33	966
2019	Does not provide services to public	7	16	26	26	19	3	3	48	25	3944
2018	Provides services to public	13	22	27	23	11	2	1	35	37	907
2018	Does not provide services to public	10	18	30	24	13	3	2	39	29	3446
2017	Provides services to public	13	18	27	21	15	2	3	38	33	1004
2017	Does not provide services to public	10	16	28	23	15	3	5	41	29	3538
2014	Provides services to public	10	16	29	26	12	3	3	41	28	1027
2014	Does not provide services to public	7	15	28	28	13	3	4	45	24	3581
2011	Provides services to public	12	20	26	23	12	2	5	37	34	1008
2011	Does not provide services to public	10	18	28	24	12	2	5	40	30	3363
2008	Provides services to public	19	22	25	17	9	3	4	28	45	1098
2008	Does not provide services to public	14	24	28	18	9	3	4	29	41	2966

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	24	29	14	7	2	2	23	47	967
2019	Does not provide services to public	15	23	30	17	10	2	2	29	39	3954
2018	Provides services to public	23	28	26	13	7	2	1	21	52	916
2018	Does not provide services to public	17	26	31	13	8	3	1	22	45	3456
2017	Provides services to public	24	26	27	11	7	2	3	19	52	1007
2017	Does not provide services to public	19	24	31	13	7	3	4	21	46	3540
2014	Provides services to public	23	25	30	12	6	3	2	19	50	1031
2014	Does not provide services to public	20	26	31	12	6	2	3	19	48	3580

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	24	35	16	8	1	1	24	40	965
2019	Does not provide services to public	8	20	36	22	12	1	1	34	29	3958

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	16	5	4	3	2	88	6	962
2019	Does not provide services to public	69	17	6	4	2	2	88	7	3964
2017	Provides services to public	67	17	6	5	2	2	86	8	1013
2017	Does not provide services to public	67	17	5	4	3	3	87	7	3554
2014	Provides services to public	68	16	4	6	2	3	87	8	1031
2014	Does not provide services to public	69	16	5	5	2	3	87	7	3588
2011	Provides services to public	64	18	6	7	2	3	84	9	1010
2011	Does not provide services to public	64	17	5	6	3	4	85	9	3374
2008	Provides services to public	64	15	4	6	5	6	85	11	1100
2008	Does not provide services to public	65	15	5	5	4	6	85	9	2968

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	31	16	9	5	5	5	66	16	965
2019	Does not provide services to public	34	30	13	7	4	7	5	72	13	3962
2018	Provides services to public	22	35	19	11	7	5	3	61	19	913
2018	Does not provide services to public	24	35	17	8	5	7	5	66	15	3456
2017	Provides services to public	26	32	14	12	7	5	4	64	20	1013
2017	Does not provide services to public	29	32	14	8	6	6	5	68	16	3551
2014	Provides services to public	28	34	15	8	8	5	2	66	17	1031
2014	Does not provide services to public	31	31	13	9	5	5	5	70	15	3586

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	32	7	8	4	1	80	13	968
2019	Does not provide services to public	53	29	7	6	3	1	83	10	3962
2018	Provides services to public	39	33	12	11	5	1	72	16	909
2018	Does not provide services to public	45	32	9	9	4	1	78	13	3450
2017	Provides services to public	43	32	10	9	5	0	76	15	1013
2017	Does not provide services to public	46	31	9	8	6	1	77	14	3551
2014	Provides services to public	42	33	9	9	5	1	76	15	1032
2014	Does not provide services to public	46	32	8	8	5	1	78	13	3588

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	32	7	5	3	86	7	962
2019	Does not provide services to public	60	28	6	4	2	88	6	3953
2018	Provides services to public	47	36	9	5	3	83	8	913
2018	Does not provide services to public	52	35	6	5	2	87	7	3457
2017	Provides services to public	45	38	8	6	3	83	9	1012
2017	Does not provide services to public	52	34	6	5	2	86	8	3552
2014	Provides services to public	45	40	8	4	2	85	7	1030
2014	Does not provide services to public	48	37	7	5	2	86	7	3586

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	38	8	5	2	1	85	7	968
2019	Does not provide services to public	52	35	8	3	2	1	87	5	3962
2018	Provides services to public	36	44	12	5	3	1	81	7	913
2018	Does not provide services to public	44	40	10	4	2	1	85	6	3459

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	30	14	5	2	1	2	79	7	963
2019	Does not provide services to public	53	27	12	4	2	1	2	82	6	3965

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	35	10	11	3	0	0	76	14	969
2019	Does not provide services to public	45	33	11	7	3	0	1	79	10	3967
2018	Provides services to public	35	40	12	9	4	0	0	75	13	913
2018	Does not provide services to public	40	36	11	7	4	1	0	77	12	3447
2017	Provides services to public	37	37	11	10	5	1	0	74	15	1012
2017	Does not provide services to public	41	37	10	8	4	0	1	78	12	3554
2014	Provides services to public	32	40	11	10	6	1	0	73	16	1032
2014	Does not provide services to public	39	37	11	8	5	1	0	76	13	3587
2011	Provides services to public	28	39	15	10	7	1	0	68	17	1006
2011	Does not provide services to public	34	38	12	10	6	0	0	72	16	3375
2008	Provides services to public	26	36	12	13	12	0	1	63	25	1099
2008	Does not provide services to public	27	38	14	12	8	1	1	65	21	2971

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	32	10	6	3	2	0	81	9	965
2019	Does not provide services to public	55	27	9	5	3	1	1	83	7	3966
2018	Provides services to public	43	34	12	7	4	1	0	77	11	912
2018	Does not provide services to public	49	30	10	6	3	2	1	81	9	3442
2017	Provides services to public	42	35	10	7	4	1	0	78	11	1012
2017	Does not provide services to public	48	32	9	5	3	2	0	82	9	3553
2014	Provides services to public	41	34	11	7	5	2	1	76	12	1031
2014	Does not provide services to public	45	32	11	6	3	2	1	79	9	3585
2011	Provides services to public	35	36	14	8	5	2	0	72	14	1008
2011	Does not provide services to public	40	34	12	8	4	2	1	76	12	3376
2008	Provides services to public	34	33	13	10	8	2	1	69	18	1097
2008	Does not provide services to public	38	33	12	9	6	2	1	73	14	2968

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	33	10	7	3	0	1	80	9	961
2019	Does not provide services to public	49	32	9	6	3	0	1	82	9	3950
2018	Provides services to public	40	35	12	8	5	0	0	75	13	911
2018	Does not provide services to public	43	34	10	8	4	1	0	78	12	3433
2017	Provides services to public	41	34	9	9	5	1	0	76	14	1011
2017	Does not provide services to public	44	35	8	7	4	1	0	80	11	3551
2014	Provides services to public	35	36	13	10	6	1	0	72	15	1032
2014	Does not provide services to public	43	35	10	8	4	1	0	78	12	3588
2011	Provides services to public	32	39	12	10	7	1	0	71	17	1008
2011	Does not provide services to public	37	36	11	11	5	0	0	73	16	3375
2008	Provides services to public	32	36	11	10	10	0	0	68	21	1098
2008	Does not provide services to public	33	36	11	12	8	1	0	69	20	2971

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	81	11	3	1	1	2	94	3	967
2019	Does not provide services to public	82	10	3	1	1	2	95	3	3959
2017	Provides services to public	79	12	4	2	1	2	93	3	1011
2017	Does not provide services to public	81	11	3	2	1	2	94	3	3549
2014	Provides services to public	76	13	4	2	2	3	92	4	1031
2014	Does not provide services to public	79	11	3	2	2	3	93	4	3588
2011	Provides services to public	73	15	3	2	3	4	91	5	1009
2011	Does not provide services to public	77	11	3	2	1	4	93	4	3375
2008	Provides services to public	77	9	3	2	3	6	92	5	1099
2008	Does not provide services to public	79	9	3	2	2	5	93	4	2970

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	22	7	4	4	1	4	84	9	967
2019	Does not provide services to public	63	20	6	4	3	2	2	87	7	3962
2017	Provides services to public	50	26	7	6	4	2	5	82	11	1012
2017	Does not provide services to public	54	25	6	5	3	3	4	85	9	3548
2014	Provides services to public	46	26	8	5	6	3	7	79	12	1032
2014	Does not provide services to public	50	26	7	5	4	4	5	83	9	3586
2011	Provides services to public	39	32	9	8	6	1	4	75	15	1008
2011	Does not provide services to public	43	30	9	7	6	3	3	77	13	3373

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	25	8	3	2	1	86	5	969
2019	Does not provide services to public	67	21	7	2	2	1	88	4	3967
2018	Provides services to public	56	27	8	4	4	1	84	8	911
2018	Does not provide services to public	58	26	8	4	3	1	85	7	3438
2017	Provides services to public	54	27	10	3	5	1	82	8	1011
2017	Does not provide services to public	61	23	8	4	3	1	85	7	3553

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	31	10	5	3	82	8	966
2019	Does not provide services to public	56	28	8	6	3	84	9	3972
2018	Provides services to public	45	32	11	7	5	77	12	911
2018	Does not provide services to public	49	29	10	7	4	78	11	3446
2017	Provides services to public	49	29	10	8	5	78	12	1010
2017	Does not provide services to public	54	27	8	6	4	82	10	3546
2014	Provides services to public	41	33	11	9	5	75	14	1032
2014	Does not provide services to public	50	29	10	6	4	79	10	3586

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	41	17	15	8	2	1	58	24	274
2019	Does not provide services to public	18	44	18	12	3	3	2	65	16	1152

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	33	16	8	6	7	0	67	15	964
2019	Does not provide services to public	35	33	14	6	3	8	0	75	10	3964
2018	Provides services to public	23	35	19	9	6	9	0	64	16	917
2018	Does not provide services to public	29	33	17	8	4	10	0	68	13	3464
2017	Provides services to public	26	33	16	10	7	8	0	64	19	1011
2017	Does not provide services to public	28	34	15	8	5	10	1	69	14	3555
2014	Provides services to public	23	33	18	9	7	10	0	62	18	1030
2014	Does not provide services to public	26	34	16	8	5	11	0	67	15	3587
2011	Provides services to public	17	31	20	12	11	9	1	53	25	1010
2011	Does not provide services to public	20	31	20	11	8	9	0	56	21	3367

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	32	16	13	11	3	59	25	964
2019	Does not provide services to public	30	35	16	10	5	4	67	16	3952
2018	Provides services to public	19	31	20	16	11	3	51	28	918
2018	Does not provide services to public	24	34	18	13	7	3	60	21	3454
2017	Provides services to public	19	33	19	15	12	2	53	28	1013
2017	Does not provide services to public	22	34	19	13	8	4	59	21	3550
2014	Provides services to public	16	32	21	16	13	2	49	29	1030
2014	Does not provide services to public	20	34	20	15	8	3	55	24	3586
2011	Provides services to public	12	25	21	20	19	3	38	40	1010
2011	Does not provide services to public	13	27	23	19	15	3	42	35	3370
2008	Provides services to public	12	26	19	19	20	3	40	40	1099
2008	Does not provide services to public	16	27	21	18	15	3	45	34	2976

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	28	19	17	14	4	48	32	961
2019	Does not provide services to public	20	32	19	14	7	7	57	23	3955
2018	Provides services to public	12	26	19	24	15	5	40	40	914
2018	Does not provide services to public	15	30	22	17	9	6	48	28	3454
2017	Provides services to public	12	28	21	18	16	5	42	36	1009
2017	Does not provide services to public	15	30	21	17	10	7	48	29	3550
2014	Provides services to public	10	24	24	20	16	6	36	39	1031
2014	Does not provide services to public	12	28	23	19	12	6	43	32	3584
2011	Provides services to public	6	24	21	26	18	5	31	46	1009
2011	Does not provide services to public	7	24	22	25	15	6	33	44	3364
2008	Provides services to public	6	21	20	25	24	5	28	51	1096
2008	Does not provide services to public	7	23	19	25	19	6	32	47	2971

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	30	18	18	14	2	48	33	961
2019	Does not provide services to public	19	33	19	17	9	4	54	27	3963
2018	Provides services to public	12	27	21	24	15	2	39	39	916
2018	Does not provide services to public	14	32	19	20	11	4	48	32	3460
2017	Provides services to public	14	30	19	19	14	3	46	35	1010
2017	Does not provide services to public	15	33	18	18	11	5	50	30	3548
2014	Provides services to public	10	32	20	21	14	3	43	36	1030
2014	Does not provide services to public	12	33	20	19	11	4	48	32	3582
2011	Provides services to public	7	30	19	24	17	3	38	42	1007
2011	Does not provide services to public	8	28	19	23	18	3	38	42	3364
2008	Provides services to public	10	29	20	21	17	3	40	39	1099
2008	Does not provide services to public	10	31	18	24	14	2	42	39	2973

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	26	14	5	4	7	2	75	10	969
2019	Does not provide services to public	45	24	11	5	2	11	1	79	8	3971

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	40	18	12	7	0	63	19	966
2019	Does not provide services to public	25	44	17	9	3	2	70	12	3967
2018	Provides services to public	16	42	22	12	7	1	58	20	915
2018	Does not provide services to public	21	44	19	11	3	2	66	14	3468
2017	Provides services to public	18	42	19	13	6	1	61	20	1009
2017	Does not provide services to public	21	43	18	11	4	2	66	15	3546
2014	Provides services to public	15	42	19	14	8	2	58	22	1030
2014	Does not provide services to public	19	41	20	13	5	2	62	18	3586
2011	Provides services to public	10	38	21	18	11	2	50	29	1010
2011	Does not provide services to public	13	37	20	17	10	2	51	28	3374

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	31	22	19	13	3	0	45	33	961
2019	Does not provide services to public	15	34	23	17	6	5	0	52	24	3938

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	40	14	8	5	1	1	73	13	966
2019	Does not provide services to public	35	40	12	7	2	2	1	78	10	3961
2018	Provides services to public	28	42	15	10	4	1	0	71	14	913
2018	Does not provide services to public	32	43	12	7	3	3	1	77	11	3456
2017	Provides services to public	31	39	13	10	4	3	1	72	15	1008
2017	Does not provide services to public	35	40	11	7	3	2	1	78	10	3545
2014	Provides services to public	36	42	11	6	2	2	1	80	9	1031
2014	Does not provide services to public	40	40	9	5	2	3	1	83	8	3582
2011	Provides services to public	27	43	12	9	4	3	1	73	14	1009
2011	Does not provide services to public	32	39	12	8	5	4	1	74	13	3371
2008	Provides services to public	25	37	15	11	8	2	1	65	19	1098
2008	Does not provide services to public	28	36	13	12	6	4	1	68	18	2974

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	39	18	6	4	1	72	10	965
2019	Does not provide services to public	36	40	16	4	2	2	77	6	3953
2018	Provides services to public	28	41	20	7	3	1	70	10	911
2018	Does not provide services to public	31	42	18	5	2	2	74	7	3447

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	29	17	12	10	8	2	56	25	962
2019	Does not provide services to public	23	27	19	11	8	10	3	57	21	3959
2018	Provides services to public	19	31	18	14	10	6	2	54	26	915
2018	Does not provide services to public	19	28	19	13	9	10	3	54	25	3457
2017	Provides services to public	20	29	16	13	13	8	2	54	29	1010
2017	Does not provide services to public	19	26	16	13	11	11	4	53	28	3546
2014	Provides services to public	17	25	18	16	13	9	1	48	32	1032
2014	Does not provide services to public	16	25	17	15	12	12	3	48	31	3586
2011	Provides services to public	11	25	18	17	14	11	3	42	37	1010
2011	Does not provide services to public	13	22	17	17	14	13	3	42	37	3366

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	36	18	14	9	2	0	59	23	967
2019	Does not provide services to public	24	35	18	13	7	3	0	61	20	3962
2018	Provides services to public	19	35	18	17	9	1	0	55	27	914
2018	Does not provide services to public	21	36	19	14	8	2	0	58	23	3455
2017	Provides services to public	20	38	16	15	9	2	0	59	25	1012
2017	Does not provide services to public	22	37	15	14	8	3	1	61	23	3547
2014	Provides services to public	20	36	18	15	9	2	1	58	24	1031
2014	Does not provide services to public	20	35	17	16	9	3	0	57	26	3585
2011	Provides services to public	15	39	18	15	11	1	0	55	27	1008
2011	Does not provide services to public	16	33	20	18	11	1	0	51	30	3374
2008	Provides services to public	15	33	21	16	13	2	1	49	30	1100
2008	Does not provide services to public	14	34	19	18	13	2	0	49	32	2974

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	30	16	15	13	3	1	54	30	969
2019	Does not provide services to public	23	30	15	14	13	3	2	56	28	3970
2018	Provides services to public	18	32	16	18	14	1	1	51	33	914
2018	Does not provide services to public	20	30	16	15	14	2	2	53	31	3465
2017	Provides services to public	17	30	17	16	17	3	2	48	34	1009
2017	Does not provide services to public	19	28	14	16	17	3	3	50	35	3548
2014	Provides services to public	16	29	17	17	18	2	1	46	36	1031
2014	Does not provide services to public	15	28	14	18	19	3	3	45	39	3587
2011	Provides services to public	14	24	17	20	21	2	2	40	42	1008
2011	Does not provide services to public	11	26	16	22	21	2	2	39	44	3375
2008	Provides services to public	15	33	13	17	19	1	2	49	37	1096
2008	Does not provide services to public	15	32	13	17	18	2	2	50	37	2971

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	29	15	5	4	1	3	75	10	968
2019	Does not provide services to public	51	26	12	5	2	1	4	80	7	3966

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	14	12	6	6	1	9	73	13	966
2019	Does not provide services to public	56	14	8	4	5	2	11	80	11	3966

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	27	18	8	4	2	3	69	12	966
2019	Does not provide services to public	47	26	14	5	2	2	4	77	8	3958

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	25	18	9	5	3	4	66	15	964
2019	Does not provide services to public	44	22	14	6	4	4	5	73	12	3946

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	19	16	13	11	2	4	58	25	963
2019	Does not provide services to public	45	15	13	9	10	3	5	66	21	3957

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	14	9	3	2	2	4	86	5	965
2019	Does not provide services to public	71	13	6	2	2	2	4	90	4	3958

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	77	9	4	1	2	3	3	92	4	964
2019	Does not provide services to public	78	7	4	2	2	4	4	92	4	3947

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	9	3	1	1	2	7	94	2	967
2019	Does not provide services to public	80	5	2	1	1	2	9	96	2	3957

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	40	20	12	5	3	0	61	18	968
2019	Does not provide services to public	22	44	18	8	3	4	0	69	12	3962
2018	Provides services to public	17	38	24	11	6	2	0	57	18	914
2018	Does not provide services to public	20	41	21	10	4	4	0	64	14	3457
2017	Provides services to public	17	39	22	13	5	3	0	58	19	1010
2017	Does not provide services to public	19	41	20	11	4	4	1	63	16	3549

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	41	14	6	4	2	0	76	10	959
2019	Does not provide services to public	40	41	11	4	2	2	0	83	6	3959
2018	Provides services to public	36	40	15	5	2	1	0	78	7	915
2018	Does not provide services to public	40	41	10	5	2	2	0	83	6	3447
2017	Provides services to public	32	45	12	5	3	3	0	79	8	1011
2017	Does not provide services to public	38	42	11	5	2	2	0	82	7	3546
2014	Provides services to public	36	41	13	5	2	2	0	79	8	1030
2014	Does not provide services to public	38	41	12	4	2	3	0	81	6	3585
2011	Provides services to public	21	44	16	9	5	4	1	69	14	1009
2011	Does not provide services to public	25	42	18	7	4	5	0	70	11	3365

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	34	16	4	3	4	0	76	8	967
2019	Does not provide services to public	46	34	12	3	1	4	0	83	4	3955
2018	Provides services to public	33	39	17	4	2	5	0	76	6	914
2018	Does not provide services to public	39	36	14	4	1	5	0	80	6	3450
2017	Provides services to public	30	39	16	5	3	7	1	74	8	1012
2017	Does not provide services to public	35	37	14	4	2	6	1	78	7	3548
2014	Provides services to public	38	36	14	3	2	6	1	80	5	1032
2014	Does not provide services to public	38	36	14	3	2	7	0	80	5	3582

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	36	9	6	3	0	83	8	966
2019	Does not provide services to public	55	32	8	3	2	0	88	5	3962
2018	Provides services to public	42	42	9	4	3	0	84	7	915
2018	Does not provide services to public	48	38	8	4	2	0	86	5	3449
2017	Provides services to public	40	42	9	5	3	0	82	9	1011
2017	Does not provide services to public	45	38	9	5	2	0	84	7	3551
2014	Provides services to public	42	39	11	6	3	0	81	9	1030
2014	Does not provide services to public	45	39	10	4	2	1	84	6	3582
2011	Provides services to public	28	43	15	9	5	1	71	13	1009
2011	Does not provide services to public	30	42	15	7	5	1	72	12	3367
2008	Provides services to public	26	40	16	10	7	0	66	17	1099
2008	Does not provide services to public	30	40	16	9	4	1	70	14	2973

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	33	16	6	5	0	72	11	966
2019	Does not provide services to public	45	35	12	5	3	0	80	8	3959
2018	Provides services to public	33	35	18	9	5	1	69	13	916
2018	Does not provide services to public	39	36	16	7	3	1	75	10	3447
2017	Provides services to public	31	36	18	8	6	1	68	14	1012
2017	Does not provide services to public	35	37	15	8	4	1	73	11	3548
2014	Provides services to public	27	38	18	11	6	1	65	17	1031
2014	Does not provide services to public	27	38	18	12	5	1	66	17	3588
2011	Provides services to public	20	33	21	15	10	1	53	25	1008
2011	Does not provide services to public	19	33	22	15	9	1	53	25	3369

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	37	14	9	5	0	72	14	965
2019	Does not provide services to public	43	37	12	6	2	0	80	8	3935
2018	Provides services to public	29	38	17	10	5	0	68	15	910
2018	Does not provide services to public	36	39	14	7	3	1	76	10	3439
2017	Provides services to public	28	38	17	10	6	0	67	16	1013
2017	Does not provide services to public	33	40	14	9	4	0	74	12	3540
2014	Provides services to public	24	41	15	14	6	0	65	20	1031
2014	Does not provide services to public	26	38	18	13	5	0	64	17	3585
2011	Provides services to public	18	34	20	17	11	0	52	28	1009
2011	Does not provide services to public	18	36	20	17	9	1	54	26	3365
2008	Provides services to public	18	37	16	17	10	0	56	28	1099
2008	Does not provide services to public	19	39	18	16	7	0	58	24	2973

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	29	17	9	6	3	1	66	16	969
2019	Does not provide services to public	41	27	17	8	4	3	1	70	13	3971
2018	Provides services to public	34	28	18	9	7	2	1	64	17	915
2018	Does not provide services to public	34	29	19	10	5	3	1	65	15	3452
2017	Provides services to public	30	28	19	10	6	5	1	62	17	1010
2017	Does not provide services to public	34	28	18	9	6	5	1	65	16	3546
2014	Provides services to public	29	30	18	11	7	4	1	62	19	1031
2014	Does not provide services to public	29	28	19	12	7	5	1	60	20	3586
2011	Provides services to public	26	27	19	12	9	5	2	57	23	1007
2011	Does not provide services to public	27	27	18	13	8	5	1	58	23	3370
2008	Provides services to public	23	33	16	13	8	5	1	60	23	1097
2008	Does not provide services to public	23	31	19	14	8	5	1	57	23	2972

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	25	43	32	968
2019	Does not provide services to public	28	37	34	3973
2018	Provides services to public	25	45	31	919
2018	Does not provide services to public	28	39	33	3470
2017	Provides services to public	26	41	33	1013
2017	Does not provide services to public	27	40	33	3551
2014	Provides services to public	22	46	32	1031
2014	Does not provide services to public	27	40	33	3586
2011	Provides services to public	23	46	30	1008
2011	Does not provide services to public	26	41	32	3375

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	13	28	32	7	16	3	242
2019	Does not provide services to public	15	28	23	4	25	5	1125
2018	Provides services to public	15	36	23	6	13	8	236
2018	Does not provide services to public	15	31	27	4	18	6	1003
2017	Provides services to public	16	27	29	6	16	5	268
2017	Does not provide services to public	16	26	29	6	19	5	935
2014	Provides services to public	13	35	28	12	9999	12	238
2014	Does not provide services to public	14	27	32	10	9999	17	990
2011	Provides services to public	20	24	34	13	9999	9	236
2011	Does not provide services to public	15	23	41	9	9999	13	909

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	48	9	7	2	1	2	82	9	967
2019	Does not provide services to public	35	47	7	6	2	1	2	84	8	3962

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	30	8	2	2	3	2	87	4	968
2019	Does not provide services to public	57	27	6	2	1	5	2	90	3	3968

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	968
2019	Does not provide services to public	9	91	3964
2018	Provides services to public	11	89	917
2018	Does not provide services to public	10	90	3457

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	108
2019	Does not provide services to public	44	56	349
2018	Provides services to public	53	47	99
2018	Does not provide services to public	44	56	365

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	60	40	108
2019	Does not provide services to public	61	39	349
2018	Provides services to public	58	42	99
2018	Does not provide services to public	65	35	365

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	108
2019	Does not provide services to public	9	91	349
2018	Provides services to public	12	88	99
2018	Does not provide services to public	9	91	365

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	108
2019	Does not provide services to public	5	95	349

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	108
2019	Does not provide services to public	2	98	349
2018	Provides services to public	10	90	99
2018	Does not provide services to public	2	98	365

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	108
2019	Does not provide services to public	32	68	344
2018	Provides services to public	41	59	99
2018	Does not provide services to public	40	60	365

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	108
2019	Does not provide services to public	43	57	344
2018	Provides services to public	44	56	99
2018	Does not provide services to public	45	55	365

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	108
2019	Does not provide services to public	47	53	344
2018	Provides services to public	48	52	99
2018	Does not provide services to public	46	54	365

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	108
2019	Does not provide services to public	39	61	344
2018	Provides services to public	40	60	99
2018	Does not provide services to public	37	63	365

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	108
2019	Does not provide services to public	33	67	344
2018	Provides services to public	40	60	99
2018	Does not provide services to public	35	65	365

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	108
2019	Does not provide services to public	52	48	344
2018	Provides services to public	58	42	99
2018	Does not provide services to public	52	48	365

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	108
2019	Does not provide services to public	29	71	344
2018	Provides services to public	45	55	99
2018	Does not provide services to public	30	70	365

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	108
2019	Does not provide services to public	6	94	344

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	108
2019	Does not provide services to public	7	93	344
2018	Provides services to public	13	87	99
2018	Does not provide services to public	12	88	365

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	108
2019	Does not provide services to public	42	58	344
2018	Provides services to public	49	51	99
2018	Does not provide services to public	40	60	365

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	108
2019	Does not provide services to public	22	78	344
2018	Provides services to public	35	65	99
2018	Does not provide services to public	20	80	365

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	108
2019	Does not provide services to public	14	86	344
2018	Provides services to public	14	86	99
2018	Does not provide services to public	14	86	365

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	60	40	107
2019	Does not provide services to public	54	46	344
2018	Provides services to public	53	47	99
2018	Does not provide services to public	54	46	366

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	107
2019	Does not provide services to public	29	71	344
2018	Provides services to public	27	73	99
2018	Does not provide services to public	29	71	366

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	107
2019	Does not provide services to public	10	90	344
2018	Provides services to public	8	92	99
2018	Does not provide services to public	12	88	366

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	107
2019	Does not provide services to public	18	82	344
2018	Provides services to public	23	77	99
2018	Does not provide services to public	18	82	366

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	107
2019	Does not provide services to public	13	87	344
2018	Provides services to public	9	91	99
2018	Does not provide services to public	11	89	366

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	107
2019	Does not provide services to public	14	86	344
2018	Provides services to public	13	87	99
2018	Does not provide services to public	12	88	366

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	107
2019	Does not provide services to public	13	87	344
2018	Provides services to public	11	89	99
2018	Does not provide services to public	11	89	366

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	107
2019	Does not provide services to public	24	76	344
2018	Provides services to public	25	75	99
2018	Does not provide services to public	26	74	366

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	966
2019	Does not provide services to public	11	89	3962

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	17	19	6	5	28	10	52	17	964
2019	Does not provide services to public	16	16	16	5	4	33	10	57	15	3968
2018	Provides services to public	14	17	22	7	6	27	7	48	19	914
2018	Does not provide services to public	14	17	19	6	4	33	7	52	16	3453
2017	Provides services to public	14	20	19	6	6	26	9	52	19	1010
2017	Does not provide services to public	14	16	18	5	5	32	10	53	17	3553
2014	Provides services to public	11	19	19	6	5	32	9	51	18	1031
2014	Does not provide services to public	12	16	17	5	4	35	9	52	17	3588

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	34	16	5	3	10	1	73	9	969
2019	Does not provide services to public	35	33	14	4	3	10	1	77	8	3971
2018	Provides services to public	26	36	22	5	4	7	1	67	10	916
2018	Does not provide services to public	28	35	18	5	3	10	1	71	9	3455
2017	Provides services to public	26	34	18	5	5	10	2	68	11	1011
2017	Does not provide services to public	27	35	17	5	3	11	1	71	9	3550
2014	Provides services to public	21	34	20	6	4	13	2	65	12	1029
2014	Does not provide services to public	24	32	19	5	3	16	1	68	10	3588
2011	Provides services to public	24	40	18	6	4	7	0	69	11	1007
2011	Does not provide services to public	26	39	18	6	3	8	0	70	10	3364

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	965
2019	Does not provide services to public	5	95	3961
2018	Provides services to public	6	94	917
2018	Does not provide services to public	5	95	3457

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	53
2019	Does not provide services to public	38	62	182
2018	Provides services to public	35	65	60
2018	Does not provide services to public	35	65	172

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	79	21	53
2019	Does not provide services to public	84	16	182
2018	Provides services to public	78	22	60
2018	Does not provide services to public	84	16	172

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	53
2019	Does not provide services to public	100	182
2018	Provides services to public	100	60
2018	Does not provide services to public	100	172

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	53
2019	Does not provide services to public	9	91	182
2018	Provides services to public	9	91	60
2018	Does not provide services to public	4	96	172

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	53
2019	Does not provide services to public	5	95	182

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	52
2019	Does not provide services to public	27	73	182
2018	Provides services to public	16	84	60
2018	Does not provide services to public	18	82	173

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	52
2019	Does not provide services to public	27	73	182
2018	Provides services to public	16	84	60
2018	Does not provide services to public	21	79	173

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	52
2019	Does not provide services to public	27	73	182
2018	Provides services to public	29	71	60
2018	Does not provide services to public	29	71	173

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	52
2019	Does not provide services to public	30	70	182
2018	Provides services to public	39	61	60
2018	Does not provide services to public	25	75	173

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	52
2019	Does not provide services to public	16	84	182
2018	Provides services to public	17	83	60
2018	Does not provide services to public	18	82	173

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	52
2019	Does not provide services to public	18	82	182
2018	Provides services to public	13	87	60
2018	Does not provide services to public	12	88	173

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	52
2019	Does not provide services to public	18	82	182
2018	Provides services to public	31	69	60
2018	Does not provide services to public	16	84	173

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	52
2019	Does not provide services to public	35	65	181
2018	Provides services to public	42	58	60
2018	Does not provide services to public	29	71	173

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	52
2019	Does not provide services to public	17	83	181
2018	Provides services to public	28	72	60
2018	Does not provide services to public	13	87	173

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	52
2019	Does not provide services to public	17	83	181
2018	Provides services to public	19	81	60
2018	Does not provide services to public	15	85	173

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	52
2019	Does not provide services to public	10	90	181
2018	Provides services to public	9	91	60
2018	Does not provide services to public	4	96	173

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	52
2019	Does not provide services to public	42	58	181
2018	Provides services to public	42	58	60
2018	Does not provide services to public	50	50	173

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	968
2019	Does not provide services to public	5	95	3965

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	16	18	5	2	32	9	57	12	966
2019	Does not provide services to public	18	15	16	3	2	37	9	61	8	3960
2018	Provides services to public	16	16	25	4	3	30	7	51	10	914
2018	Does not provide services to public	15	16	21	2	2	37	7	55	8	3456
2017	Provides services to public	14	19	19	3	3	33	9	57	10	1011
2017	Does not provide services to public	15	15	18	2	2	39	9	57	8	3546
2014	Provides services to public	14	15	18	3	1	39	9	56	9	1031
2014	Does not provide services to public	13	15	18	2	2	42	8	55	8	3588

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	31	16	4	2	12	2	74	7	970
2019	Does not provide services to public	37	32	14	3	2	11	1	79	5	3966
2018	Provides services to public	26	34	22	4	3	10	1	68	7	914
2018	Does not provide services to public	29	34	18	3	2	13	1	74	6	3452
2017	Provides services to public	26	32	20	3	3	13	3	69	7	1010
2017	Does not provide services to public	29	33	16	3	2	15	2	75	6	3550
2014	Provides services to public	25	32	17	3	2	18	2	72	7	1031
2014	Does not provide services to public	26	30	17	3	2	21	1	72	6	3587
2011	Provides services to public	29	38	15	4	3	10	0	75	8	1010
2011	Does not provide services to public	29	39	15	3	2	11	0	77	6	3375

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	26	22	18	19	0	1	40	37	967
2019	Does not provide services to public	21	31	22	12	13	0	1	52	25	3972
2018	Provides services to public	12	21	26	16	25	0	1	33	41	919
2018	Does not provide services to public	16	26	23	15	18	0	1	43	33	3460
2017	Provides services to public	10	21	21	18	28	1	1	32	47	1011
2017	Does not provide services to public	16	25	21	16	21	0	2	42	37	3548

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	24	30	18	13	0	38	32	966
2019	Does not provide services to public	19	31	27	14	8	0	50	23	3968
2018	Provides services to public	11	24	30	20	15	0	35	36	915
2018	Does not provide services to public	13	27	30	19	10	0	40	29	3451
2017	Provides services to public	13	25	29	19	14	1	38	33	1009
2017	Does not provide services to public	14	29	29	16	11	1	43	27	3547

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	31	24	12	8	1	56	20	961
2019	Does not provide services to public	28	33	21	11	6	1	61	17	3954
2018	Provides services to public	19	32	26	12	10	1	52	22	910
2018	Does not provide services to public	19	32	25	14	8	1	52	23	3449
2017	Provides services to public	22	33	22	12	9	2	56	22	1011
2017	Does not provide services to public	22	32	23	13	8	2	55	22	3544

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	21	25	19	19	0	1	37	38	962
2019	Does not provide services to public	24	25	23	15	11	1	1	50	27	3947
2018	Provides services to public	12	19	26	21	20	0	1	32	42	912
2018	Does not provide services to public	16	25	26	18	14	0	1	41	32	3444
2017	Provides services to public	14	21	21	20	21	0	1	36	42	1011
2017	Does not provide services to public	17	24	25	18	14	1	2	42	32	3552

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	29	17	8	5	0	3	69	14	966
2019	Does not provide services to public	46	28	12	6	4	1	4	77	10	3951
2018	Provides services to public	36	26	18	9	6	0	4	65	16	916
2018	Does not provide services to public	39	29	15	8	4	1	4	71	13	3447
2017	Provides services to public	34	30	16	9	4	0	6	69	14	1010
2017	Does not provide services to public	37	30	14	6	4	1	8	73	11	3548

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	28	25	12	10	1	53	23	967
2019	Does not provide services to public	31	31	21	10	6	1	63	16	3958
2018	Provides services to public	22	29	25	13	10	1	51	24	918
2018	Does not provide services to public	25	30	23	12	9	0	56	21	3459
2017	Provides services to public	23	32	24	12	9	0	55	21	1009
2017	Does not provide services to public	26	33	23	11	7	1	59	18	3538

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	35	22	11	7	0	1	59	19	966
2019	Does not provide services to public	29	37	20	8	4	1	1	67	12	3962
2018	Provides services to public	17	35	28	13	7	0	1	53	19	906
2018	Does not provide services to public	23	36	25	9	5	1	1	60	15	3447
2017	Provides services to public	22	32	26	12	6	1	1	55	19	1004
2017	Does not provide services to public	25	33	24	10	5	1	2	60	16	3538

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	32	24	13	8	1	1	54	22	966
2019	Does not provide services to public	26	36	23	10	5	1	1	62	15	3957
2018	Provides services to public	17	33	25	16	9	0	1	50	25	907
2018	Does not provide services to public	18	36	26	13	6	1	1	55	19	3445
2017	Provides services to public	21	32	23	14	8	0	2	54	23	1008
2017	Does not provide services to public	21	35	24	12	6	1	1	56	19	3537

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	32	22	12	7	0	1	58	20	964
2019	Does not provide services to public	30	33	21	9	5	0	1	64	14	3949
2018	Provides services to public	21	32	24	13	8	0	1	54	21	908
2018	Does not provide services to public	23	33	24	13	6	0	1	57	19	3446
2017	Provides services to public	26	31	22	13	7	0	1	58	20	1009
2017	Does not provide services to public	25	34	22	11	6	1	1	60	18	3542

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	30	15	8	7	0	1	70	15	958
2019	Does not provide services to public	48	27	14	6	4	0	1	75	11	3952

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	30	23	13	6	1	1	57	20	963
2019	Does not provide services to public	35	34	18	8	4	0	1	70	12	3933
2018	Provides services to public	21	33	24	11	9	0	1	55	20	904
2018	Does not provide services to public	26	34	24	10	5	0	1	60	15	3430
2017	Provides services to public	24	33	22	12	7	1	1	58	19	1007
2017	Does not provide services to public	27	35	21	9	5	1	2	64	14	3539

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	28	13	6	5	1	76	11	967
2019	Does not provide services to public	56	24	11	5	3	1	81	7	3938
2018	Provides services to public	46	31	13	5	4	2	77	9	902
2018	Does not provide services to public	52	27	13	5	3	1	80	8	3440
2017	Provides services to public	55	25	12	4	4	1	81	7	1011
2017	Does not provide services to public	56	26	11	4	2	2	83	6	3547

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	14	4	2	1	1	6	91	4	962
2019	Does not provide services to public	76	10	4	1	1	1	6	94	2	3951
2018	Provides services to public	68	18	5	2	2	0	4	90	4	905
2018	Does not provide services to public	71	14	5	2	1	1	5	91	3	3444

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	11	5	3	4	1	4	87	7	965
2019	Does not provide services to public	78	10	4	2	3	1	2	91	5	3956
2018	Provides services to public	71	14	5	2	4	1	4	88	6	908
2018	Does not provide services to public	74	12	5	2	3	1	3	90	6	3440
2017	Provides services to public	72	14	5	3	3	1	3	89	6	1010
2017	Does not provide services to public	76	11	4	3	2	0	3	90	5	3550

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	29	10	5	4	2	82	8	960
2019	Does not provide services to public	60	25	8	3	2	1	87	5	3946
2018	Provides services to public	51	27	12	5	3	1	80	8	915
2018	Does not provide services to public	56	27	10	3	2	1	85	5	3462
2017	Provides services to public	52	29	12	3	2	2	82	6	1008
2017	Does not provide services to public	57	28	9	3	2	2	87	5	3543

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	21	10	5	4	2	80	9	959
2019	Does not provide services to public	64	19	8	4	4	1	84	8	3944
2018	Provides services to public	50	25	12	5	5	2	77	11	913
2018	Does not provide services to public	55	22	12	5	5	1	78	10	3454
2017	Provides services to public	55	22	10	5	5	2	79	10	1012
2017	Does not provide services to public	59	20	9	6	4	2	81	10	3546

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	15	5	2	1	20	90	4	963
2019	Does not provide services to public	60	13	5	1	1	19	91	3	3932
2018	Provides services to public	54	14	6	2	1	23	87	4	909
2018	Does not provide services to public	53	14	6	2	1	23	88	4	3450
2017	Provides services to public	55	15	5	1	1	22	90	3	1009
2017	Does not provide services to public	56	13	4	2	1	23	90	4	3540

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	24	9	3	1	3	86	4	961
2019	Does not provide services to public	74	15	5	1	1	5	94	1	3946
2018	Provides services to public	55	27	12	2	1	3	84	3	907
2018	Does not provide services to public	69	18	5	2	1	5	92	3	3444
2017	Provides services to public	58	25	7	3	2	4	88	5	1002
2017	Does not provide services to public	70	16	4	2	0	7	93	2	3530

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	16	6	2	3	1	4	88	6	965
2019	Does not provide services to public	71	15	5	3	3	1	3	89	6	3955
2018	Provides services to public	70	15	6	3	3	0	3	88	6	914
2018	Does not provide services to public	69	15	5	3	3	0	3	87	7	3455
2017	Provides services to public	66	16	6	4	2	1	4	87	7	1012
2017	Does not provide services to public	66	16	6	4	4	1	4	86	8	3548

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	30	15	4	2	2	79	6	963
2019	Does not provide services to public	52	28	12	4	2	2	82	5	3951
2018	Provides services to public	43	32	18	4	2	1	76	6	913
2018	Does not provide services to public	46	30	16	4	2	2	77	6	3458
2017	Provides services to public	48	29	14	5	3	2	79	7	1012
2017	Does not provide services to public	48	31	12	4	2	2	82	6	3540

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	32	37	15	4	43	20	968
2019	Does not provide services to public	17	37	32	11	3	54	13	3971
2018	Provides services to public	8	30	39	16	7	38	22	912
2018	Does not provide services to public	11	34	37	14	4	45	18	3461
2017	Provides services to public	8	31	39	15	6	39	22	1011
2017	Does not provide services to public	9	32	40	13	5	42	18	3552

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	21	40	19	9	29	31	961
2019	Does not provide services to public	6	16	39	27	11	38	22	3954
2018	Provides services to public	11	22	38	21	9	29	33	909
2018	Does not provide services to public	7	20	39	25	9	34	27	3439
2017	Provides services to public	7	23	39	23	9	31	29	1010
2017	Does not provide services to public	6	18	41	24	10	34	25	3545

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	43	15	6	4	2	75	10	962
2019	Does not provide services to public	37	43	11	5	2	2	82	7	3952
2018	Provides services to public	27	46	15	7	4	1	74	11	914
2018	Does not provide services to public	32	44	14	5	2	3	79	7	3464
2017	Provides services to public	19	43	19	9	6	3	64	16	1013
2017	Does not provide services to public	22	44	16	8	4	5	70	12	3550

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	38	21	11	7	1	61	18	968
2019	Does not provide services to public	30	40	15	9	4	2	71	14	3967
2018	Provides services to public	22	36	21	12	8	1	59	20	914
2018	Does not provide services to public	26	39	17	12	5	2	66	17	3463
2017	Provides services to public	17	38	17	17	9	2	56	26	1012
2017	Does not provide services to public	19	42	17	13	7	2	63	20	3548

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	969
2019	Does not provide services to public	11	89	3964
2017	Provides services to public	16	84	1013
2017	Does not provide services to public	14	86	3544
2014	Provides services to public	14	86	1026
2014	Does not provide services to public	13	87	3580

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	82	18	136
2019	Does not provide services to public	88	12	463
2017	Provides services to public	71	29	159
2017	Does not provide services to public	77	23	479
2014	Provides services to public	76	24	143
2014	Does not provide services to public	83	17	478

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	30	1	7	4	0	0	88	10	109
2019	Does not provide services to public	51	34	7	6	2	0	0	85	8	408
2017	Provides services to public	51	33	5	5	2	3	2	88	7	114
2017	Does not provide services to public	55	35	4	4	1	0	0	90	6	366
2014	Provides services to public	54	34	4	7	2	0	0	87	9	108
2014	Does not provide services to public	61	25	5	5	3	0	0	87	8	395

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	29	25	15	14	2	0	15	85	964
2019	Does not provide services to public	21	33	23	11	10	2	0	22	78	3966
2018	Provides services to public	17	26	22	16	17	1	1	18	82	916
2018	Does not provide services to public	22	27	23	13	12	2	1	23	77	3465
2017	Provides services to public	15	24	22	13	22	3	1	16	84	1013
2017	Does not provide services to public	24	24	21	13	12	4	1	25	75	3554

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	800
2019	Does not provide services to public	56	44	3024

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	795
2019	Does not provide services to public	41	59	2988
2018	Provides services to public	26	74	729
2018	Does not provide services to public	30	70	2551

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	21	19	18	23	2	7	33	46	789
2019	Does not provide services to public	12	24	19	18	19	1	6	39	41	2987
2018	Provides services to public	8	18	18	21	28	1	5	28	53	735
2018	Does not provide services to public	9	21	18	22	23	2	5	32	49	2558
2017	Provides services to public	8	21	15	20	30	1	5	31	53	818
2017	Does not provide services to public	8	20	16	20	25	2	8	32	50	2536

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	4	14	16	19	38	2	6	20	62	790
2019	Does not provide services to public	5	15	17	22	32	2	6	22	59	2991
2018	Provides services to public	2	8	15	21	50	1	3	10	74	735
2018	Does not provide services to public	3	10	15	21	45	2	4	14	70	2558
2017	Provides services to public	1	7	10	17	59	2	4	8	81	818
2017	Does not provide services to public	2	7	11	18	53	3	7	10	78	2534

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	18	16	11	10	1	6	60	23	960
2019	Does not provide services to public	42	19	13	8	8	1	8	68	17	3940
2018	Provides services to public	34	19	15	11	12	1	7	58	25	917
2018	Does not provide services to public	40	19	13	8	9	1	10	67	19	3454

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment