2019 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 30 6 8 3 0 0 83 11 86
2019 Federal regulators 33 49 5 11 1 0 0 83 12 279
2019 Compliance, inspection and enforcement 32 49 5 10 4 0 0 81 14 428
2019 Communications or public affairs 46 42 3 8 1 0 0 88 9 176
2019 Access to information and privacy 33 25 0 34 9 0 0 58 42 12
2019 Security 51 36 4 4 4 0 0 88 8 22
2019 Science and technology 39 48 5 6 2 0 0 87 8 288
2019 Library services 34 42 0 6 18 0 0 76 24 16
2019 Legal services 27 59 0 10 4 0 0 86 14 49
2019 Administration and operations 57 32 2 6 2 0 0 90 8 492
2019 Human resources 47 36 5 9 3 0 0 83 12 196
2019 Financial management 49 42 4 3 2 0 0 91 5 178
2019 Procurement 65 25 0 9 0 0 0 91 9 30
2019 Real property 68 19 7 7 0 0 0 86 7 15
2019 Materiel management 79 21 0 0 0 0 0 100 0 13
2019 Information management 46 39 6 8 2 0 0 85 10 85
2019 Information technology 48 38 4 7 4 0 0 85 11 251
2019 Internal audit 57 29 10 0 5 0 0 86 5 19
2019 Evaluation 37 31 13 16 3 0 0 68 19 31
2019 Data sciences 46 42 7 3 2 0 0 88 5 50
2019 Policy 43 45 3 6 2 0 0 88 9 487
2019 Project management 52 37 4 4 3 0 0 89 7 167
2019 Other services to the public 35 43 1 14 6 0 0 79 20 102
2019 None of the above 37 46 5 8 5 0 0 83 13 213
2017 Client contact centre 41 43 6 7 3 0 0 84 10 107
2017 Federal regulators 29 49 5 12 5 0 0 78 16 279
2017 Compliance, inspection and enforcement 28 47 6 14 5 0 0 76 18 411
2017 Communications or public affairs 39 44 4 10 3 0 0 83 13 140
2017 Access to information and privacy 23 47 0 24 6 0 0 70 30 16
2017 Security 66 34 0 0 0 0 0 100 0 20
2017 Science and technology 34 50 6 8 2 0 0 84 10 357
2017 Library services 40 37 6 11 6 0 0 77 17 18
2017 Legal services 35 44 8 10 2 0 0 79 12 48
2017 Administration and operations 52 39 4 4 2 0 0 91 5 503
2017 Human resources 45 42 2 10 1 0 0 87 11 176
2017 Financial management 55 40 2 2 0 0 0 96 2 154
2017 Procurement 55 35 5 5 0 0 0 90 5 39
2017 Real property 41 38 7 7 7 0 0 79 14 14
2017 Materiel management 69 31 0 0 0 0 0 100 0 12
2017 Information management 51 40 1 4 5 0 0 90 8 82
2017 Information technology 46 41 3 7 2 0 0 87 10 220
2017 Internal audit 65 35 0 0 0 0 0 100 0 14
2017 Evaluation 17 53 9 21 0 0 0 70 21 22
2017 Data sciences 33 44 0 15 8 0 0 77 23 24
2017 Policy 32 50 4 10 4 0 0 82 14 379
2017 Project management 40 45 5 8 1 0 0 86 9 148
2017 Other services to the public 29 48 2 15 6 0 0 77 21 91
2017 None of the above 39 45 6 7 3 0 0 84 10 238
2014 Client contact centre 38 47 6 7 2 0 0 85 9 102
2014 Federal regulators 27 48 8 13 5 0 0 75 17 328
2014 Compliance, inspection and enforcement 24 48 11 14 3 0 0 72 17 462
2014 Communications or public affairs 40 47 4 7 2 0 0 87 9 147
2014 Access to information and privacy 61 28 6 6 0 0 0 89 6 18
2014 Security 55 23 4 14 4 0 0 77 18 22
2014 Science and technology 25 50 8 13 3 0 0 75 17 411
2014 Library services 54 39 0 7 0 0 0 93 7 18
2014 Legal services 27 38 6 25 4 0 0 65 29 51
2014 Administration and operations 46 43 4 6 1 0 0 89 7 533
2014 Human resources 45 45 4 4 1 0 0 91 5 157
2014 Financial management 54 40 2 3 1 0 0 94 4 177
2014 Procurement 65 27 8 0 0 0 0 92 0 39
2014 Real property 32 53 0 9 6 0 0 85 15 13
2014 Materiel management 42 43 15 0 0 0 0 85 0 15
2014 Information management 42 39 3 11 4 0 0 81 16 91
2014 Information technology 45 40 2 10 2 0 0 86 12 254
2014 Internal audit 68 27 0 5 0 0 0 95 5 19
2014 Evaluation 30 30 15 20 4 0 0 61 24 26
2014 Other services to the public 37 42 5 13 2 0 0 80 15 149
2014 None of the above 33 45 7 11 5 0 0 77 16 471

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 27 5 15 5 0 0 75 20 86
2019 Federal regulators 70 19 5 4 1 0 1 90 5 279
2019 Compliance, inspection and enforcement 65 19 7 7 2 0 1 84 9 428
2019 Communications or public affairs 67 18 4 7 3 0 1 86 10 176
2019 Access to information and privacy 59 16 0 17 9 0 0 75 25 12
2019 Security 53 38 5 0 4 0 0 91 4 22
2019 Science and technology 68 17 8 3 4 0 1 86 6 288
2019 Library services 42 35 6 12 6 0 0 77 17 16
2019 Legal services 71 22 2 2 4 0 0 92 6 49
2019 Administration and operations 60 25 6 5 2 0 1 87 7 492
2019 Human resources 57 26 6 7 3 0 0 83 11 196
2019 Financial management 55 28 4 9 3 0 0 84 12 178
2019 Procurement 68 19 6 6 0 0 0 87 6 29
2019 Real property 73 20 7 0 0 0 0 93 0 15
2019 Materiel management 65 17 8 10 0 0 0 82 10 13
2019 Information management 63 24 6 5 2 0 0 87 7 84
2019 Information technology 62 23 6 5 4 0 1 86 8 251
2019 Internal audit 65 18 0 13 4 0 0 83 17 20
2019 Evaluation 66 19 3 6 3 0 3 88 9 31
2019 Data sciences 67 14 10 5 4 0 0 81 9 50
2019 Policy 73 13 3 6 5 0 1 87 10 485
2019 Project management 65 20 4 7 4 0 0 86 11 167
2019 Other services to the public 66 14 9 7 3 0 1 81 10 103
2019 None of the above 58 24 9 6 4 0 0 81 10 212
2017 Client contact centre 48 30 10 6 5 1 2 80 10 107
2017 Federal regulators 60 24 4 9 1 0 1 85 11 279
2017 Compliance, inspection and enforcement 63 22 6 7 2 0 1 85 9 410
2017 Communications or public affairs 65 18 6 7 3 0 0 83 11 140
2017 Access to information and privacy 59 29 12 0 0 0 0 88 0 16
2017 Security 70 25 5 0 0 0 0 95 0 20
2017 Science and technology 58 27 5 6 4 0 1 85 10 357
2017 Library services 32 29 17 23 0 0 0 61 23 18
2017 Legal services 69 15 4 4 8 0 0 83 13 48
2017 Administration and operations 56 28 7 5 4 0 1 84 9 502
2017 Human resources 56 24 4 10 5 0 1 80 16 176
2017 Financial management 63 22 4 8 2 0 0 86 10 154
2017 Procurement 73 17 0 5 5 0 0 90 10 39
2017 Real property 65 7 0 29 0 0 0 71 29 14
2017 Materiel management 61 21 18 0 0 0 0 82 0 12
2017 Information management 67 12 14 4 1 0 1 80 5 80
2017 Information technology 62 20 5 10 2 0 0 82 12 219
2017 Internal audit 79 21 0 0 0 0 0 100 0 14
2017 Evaluation 69 22 0 4 5 0 0 91 9 22
2017 Data sciences 62 22 0 4 12 0 0 84 16 24
2017 Policy 68 16 4 7 5 0 0 84 12 380
2017 Project management 59 21 9 7 3 0 1 81 10 147
2017 Other services to the public 69 19 4 4 3 0 0 89 7 91
2017 None of the above 62 20 5 10 3 0 0 83 13 237
2014 Client contact centre 39 31 9 17 3 1 0 70 21 102
2014 Federal regulators 59 23 7 7 2 1 1 83 9 328
2014 Compliance, inspection and enforcement 53 25 9 7 3 0 2 80 11 462
2014 Communications or public affairs 60 22 6 9 2 0 1 83 11 147
2014 Access to information and privacy 61 22 6 6 0 0 6 88 6 18
2014 Security 67 24 5 0 4 0 0 91 4 22
2014 Science and technology 60 20 7 8 4 0 1 81 12 411
2014 Library services 54 11 19 17 0 0 0 64 17 18
2014 Legal services 69 17 4 4 6 0 0 86 10 51
2014 Administration and operations 52 28 8 8 4 0 1 80 12 533
2014 Human resources 43 33 11 8 3 0 2 78 11 157
2014 Financial management 58 25 5 8 4 0 0 83 12 177
2014 Procurement 49 33 10 5 2 0 0 82 7 39
2014 Real property 66 25 0 9 0 0 0 91 9 13
2014 Materiel management 37 42 8 6 7 0 0 79 13 15
2014 Information management 54 27 7 10 2 0 1 81 12 91
2014 Information technology 61 23 5 7 3 0 0 85 10 254
2014 Internal audit 51 33 0 16 0 0 0 84 16 19
2014 Evaluation 73 16 4 8 0 0 0 88 8 26
2014 Other services to the public 64 18 5 7 5 0 0 82 13 150
2014 None of the above 57 24 7 7 5 0 1 81 12 472

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 32 3 6 3 0 1 88 9 85
2019 Federal regulators 42 33 7 9 8 0 0 76 17 280
2019 Compliance, inspection and enforcement 46 35 8 6 4 0 0 81 11 427
2019 Communications or public affairs 38 35 8 13 6 0 0 74 19 173
2019 Access to information and privacy 50 26 8 0 17 0 0 76 17 12
2019 Security 52 26 0 14 8 0 0 78 22 22
2019 Science and technology 51 30 7 7 3 0 2 83 10 286
2019 Library services 28 54 6 12 0 0 0 82 12 16
2019 Legal services 43 31 2 18 6 0 0 74 24 49
2019 Administration and operations 53 31 6 7 3 0 0 83 10 492
2019 Human resources 48 32 6 10 4 0 0 80 14 195
2019 Financial management 50 39 2 6 3 0 0 89 8 178
2019 Procurement 49 25 3 19 3 0 0 74 23 30
2019 Real property 68 14 7 12 0 0 0 81 12 15
2019 Materiel management 65 17 10 7 0 0 0 83 7 13
2019 Information management 54 25 6 11 5 0 0 79 15 85
2019 Information technology 49 31 8 7 5 0 0 79 12 251
2019 Internal audit 55 32 0 13 0 0 0 87 13 20
2019 Evaluation 31 25 19 16 6 0 3 58 23 31
2019 Data sciences 57 30 2 9 4 0 0 86 12 50
2019 Policy 39 35 7 14 5 0 0 74 19 487
2019 Project management 43 41 4 8 4 0 0 84 12 167
2019 Other services to the public 49 26 12 8 6 0 0 74 14 103
2019 None of the above 49 30 9 7 6 0 0 79 13 212
2017 Client contact centre 37 45 3 8 7 0 0 83 15 107
2017 Federal regulators 45 30 8 9 8 0 1 75 17 279
2017 Compliance, inspection and enforcement 45 35 7 8 5 0 0 80 13 410
2017 Communications or public affairs 47 36 3 9 5 0 0 83 14 140
2017 Access to information and privacy 30 52 0 18 0 0 0 82 18 16
2017 Security 71 10 0 14 5 0 0 81 19 20
2017 Science and technology 44 34 8 7 5 0 2 79 12 357
2017 Library services 60 22 12 6 0 0 0 82 6 18
2017 Legal services 48 31 13 2 6 0 0 79 8 48
2017 Administration and operations 51 30 7 7 5 0 0 81 12 503
2017 Human resources 49 31 7 10 4 0 0 79 14 176
2017 Financial management 54 35 8 3 1 0 0 89 4 153
2017 Procurement 44 32 7 17 0 0 0 76 17 39
2017 Real property 71 15 7 7 0 0 0 86 7 14
2017 Materiel management 49 34 17 0 0 0 0 83 0 11
2017 Information management 54 36 5 2 2 0 0 90 5 82
2017 Information technology 49 30 7 10 4 0 0 79 14 220
2017 Internal audit 73 20 0 7 0 0 0 93 7 14
2017 Evaluation 52 26 13 9 0 0 0 78 9 22
2017 Data sciences 45 43 0 8 4 0 0 88 12 24
2017 Policy 38 34 6 11 9 0 0 73 21 380
2017 Project management 43 32 5 13 6 0 1 75 19 148
2017 Other services to the public 34 34 10 17 5 0 0 68 23 91
2017 None of the above 47 31 8 6 7 0 0 79 13 238
2014 Client contact centre 42 48 3 4 3 0 0 90 7 102
2014 Federal regulators 45 35 7 8 5 0 0 80 13 328
2014 Compliance, inspection and enforcement 42 33 10 9 6 0 0 75 15 461
2014 Communications or public affairs 54 33 3 5 5 0 0 88 10 147
2014 Access to information and privacy 61 34 6 0 0 0 0 94 0 18
2014 Security 54 28 5 4 9 0 0 82 13 22
2014 Science and technology 42 38 6 10 4 0 0 80 13 409
2014 Library services 70 23 7 0 0 0 0 93 0 18
2014 Legal services 51 26 4 8 12 0 0 77 20 51
2014 Administration and operations 51 34 6 7 2 0 0 86 9 533
2014 Human resources 45 28 8 14 6 0 0 73 20 157
2014 Financial management 59 31 6 3 2 0 0 90 5 177
2014 Procurement 60 27 10 0 2 0 0 88 2 38
2014 Real property 47 38 0 8 6 0 0 85 15 13
2014 Materiel management 30 27 6 23 14 0 0 57 37 15
2014 Information management 47 31 7 11 3 0 0 79 14 91
2014 Information technology 59 28 3 7 2 0 0 87 10 253
2014 Internal audit 41 48 5 5 0 0 0 89 5 19
2014 Evaluation 50 15 19 4 12 0 0 66 15 26
2014 Other services to the public 47 30 9 9 5 0 0 77 14 149
2014 None of the above 40 35 8 11 5 0 0 75 16 472

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 42 15 12 1 0 0 72 13 86
2019 Federal regulators 28 39 13 16 5 0 0 67 21 278
2019 Compliance, inspection and enforcement 24 42 15 14 5 0 0 66 20 421
2019 Communications or public affairs 32 36 15 11 4 1 1 70 15 176
2019 Access to information and privacy 16 25 26 17 9 0 9 45 27 12
2019 Security 34 49 4 9 4 0 0 83 13 22
2019 Science and technology 32 43 9 10 4 0 0 76 15 286
2019 Library services 40 43 6 12 0 0 0 82 12 16
2019 Legal services 24 43 6 16 11 0 0 67 27 49
2019 Administration and operations 35 41 8 12 4 0 1 76 16 488
2019 Human resources 41 38 6 9 5 0 1 80 14 195
2019 Financial management 40 38 11 6 3 0 1 80 9 177
2019 Procurement 38 38 8 16 0 0 0 76 16 30
2019 Real property 29 29 27 7 0 0 7 63 8 14
2019 Materiel management 41 16 24 10 0 0 8 62 11 13
2019 Information management 40 37 8 8 5 0 1 78 13 85
2019 Information technology 32 35 17 11 5 0 1 67 16 250
2019 Internal audit 31 41 19 9 0 0 0 72 9 20
2019 Evaluation 39 37 6 15 3 0 0 76 18 31
2019 Data sciences 33 32 19 10 4 0 2 66 15 49
2019 Policy 29 45 8 12 4 0 0 75 16 480
2019 Project management 35 42 9 8 4 0 1 78 13 167
2019 Other services to the public 30 35 14 14 5 0 2 66 20 103
2019 None of the above 32 40 12 9 6 0 0 72 16 212
2018 Client contact centre 36 41 8 9 6 0 0 77 15 104
2018 Federal regulators 29 46 9 11 5 0 0 75 17 290
2018 Compliance, inspection and enforcement 20 50 12 14 5 0 0 70 18 383
2018 Communications or public affairs 28 39 15 14 2 1 1 68 16 157
2018 Access to information and privacy 8 25 30 29 7 0 0 34 37 13
2018 Security 25 59 4 11 0 0 0 84 11 24
2018 Science and technology 35 40 11 9 4 0 0 76 13 305
2018 Library services 38 34 11 8 8 0 0 72 16 15
2018 Legal services 27 40 12 15 6 0 0 67 21 51
2018 Administration and operations 34 44 10 8 4 0 1 78 12 472
2018 Human resources 38 40 7 11 3 1 1 79 14 177
2018 Financial management 41 41 10 7 1 0 0 82 8 150
2018 Procurement 19 50 12 12 3 0 3 71 16 32
2018 Real property 28 56 16 0 0 0 0 84 0 18
2018 Materiel management 68 0 32 0 0 0 0 68 0 10
2018 Information management 40 41 13 4 3 0 0 81 6 82
2018 Information technology 30 44 12 6 5 1 2 76 11 205
2018 Internal audit 78 15 0 7 0 0 0 93 7 13
2018 Evaluation 52 32 3 8 5 0 0 84 13 36
2018 Data sciences 33 45 6 11 0 0 4 82 11 33
2018 Policy 25 51 10 10 4 0 0 76 14 404
2018 Project management 30 43 9 13 4 0 1 74 17 148
2018 Other services to the public 29 42 11 12 6 0 0 71 18 87
2018 None of the above 29 42 12 10 6 0 1 72 15 196
2017 Client contact centre 42 34 16 4 3 0 2 77 7 107
2017 Federal regulators 24 43 12 14 7 0 0 67 21 279
2017 Compliance, inspection and enforcement 26 37 14 15 7 1 0 64 22 410
2017 Communications or public affairs 31 40 8 14 5 0 1 72 20 140
2017 Access to information and privacy 23 30 23 24 0 0 0 54 24 16
2017 Security 66 29 5 0 0 0 0 95 0 20
2017 Science and technology 32 42 11 10 5 0 0 74 15 357
2017 Library services 61 17 4 18 0 0 0 78 18 18
2017 Legal services 25 44 10 12 8 0 0 69 21 48
2017 Administration and operations 37 38 9 9 6 0 0 76 15 503
2017 Human resources 41 35 11 9 4 0 1 76 13 176
2017 Financial management 51 35 6 5 3 0 0 85 8 154
2017 Procurement 32 41 15 11 2 0 0 72 13 39
2017 Real property 27 31 7 14 21 0 0 59 35 14
2017 Materiel management 59 31 0 10 0 0 0 90 10 12
2017 Information management 44 38 9 5 4 0 0 82 9 82
2017 Information technology 30 42 13 9 5 0 1 73 15 220
2017 Internal audit 60 26 7 7 0 0 0 87 7 14
2017 Evaluation 39 30 4 18 8 0 0 70 26 22
2017 Data sciences 19 32 11 24 16 0 0 50 39 24
2017 Policy 27 39 13 14 6 1 0 67 20 379
2017 Project management 31 43 14 8 4 0 0 74 12 148
2017 Other services to the public 28 39 14 10 7 0 2 68 17 91
2017 None of the above 34 34 14 12 5 0 1 69 17 238
2014 Client contact centre 36 41 10 9 4 0 0 77 13 102
2014 Federal regulators 28 36 15 16 6 0 0 64 21 328
2014 Compliance, inspection and enforcement 24 44 14 13 5 0 0 68 18 461
2014 Communications or public affairs 42 38 10 7 1 0 1 81 8 147
2014 Access to information and privacy 56 39 0 6 0 0 0 94 6 18
2014 Security 31 37 23 4 4 0 0 68 9 22
2014 Science and technology 31 36 12 13 6 0 1 68 20 411
2014 Library services 75 18 0 7 0 0 0 93 7 18
2014 Legal services 36 31 8 19 6 0 0 67 25 51
2014 Administration and operations 35 41 11 7 5 0 1 77 12 533
2014 Human resources 44 41 7 3 4 0 1 86 7 157
2014 Financial management 52 34 7 5 1 0 1 87 6 177
2014 Procurement 50 23 11 8 5 0 3 75 13 39
2014 Real property 41 36 9 0 6 0 8 83 7 13
2014 Materiel management 24 33 27 8 8 0 0 57 16 15
2014 Information management 29 36 16 15 4 0 0 65 19 91
2014 Information technology 36 40 9 10 4 0 0 77 14 254
2014 Internal audit 59 36 0 0 5 0 0 95 5 19
2014 Evaluation 23 42 16 15 4 0 0 65 19 26
2014 Other services to the public 30 41 13 8 8 0 0 71 16 149
2014 None of the above 31 39 12 12 5 0 0 71 17 472

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 34 11 5 2 0 2 82 7 86
2019 Federal regulators 50 32 10 6 1 0 0 82 7 278
2019 Compliance, inspection and enforcement 41 42 8 7 2 0 0 83 9 424
2019 Communications or public affairs 56 30 7 5 3 0 0 85 8 176
2019 Access to information and privacy 33 25 17 17 8 0 0 58 25 12
2019 Security 65 27 4 0 4 0 0 92 4 22
2019 Science and technology 52 33 6 6 1 0 1 86 7 286
2019 Library services 29 46 6 6 6 0 6 81 13 15
2019 Legal services 41 32 14 7 4 3 0 74 12 49
2019 Administration and operations 54 32 6 3 3 0 1 87 6 493
2019 Human resources 57 29 8 4 1 1 0 87 5 193
2019 Financial management 60 29 5 3 1 0 1 90 4 176
2019 Procurement 51 23 10 13 0 3 0 76 13 29
2019 Real property 68 25 7 0 0 0 0 93 0 15
2019 Materiel management 72 17 0 10 0 0 0 90 10 13
2019 Information management 54 33 9 3 0 1 0 87 3 85
2019 Information technology 52 34 9 3 2 0 0 86 5 250
2019 Internal audit 71 29 0 0 0 0 0 100 0 19
2019 Evaluation 49 18 13 13 7 0 0 67 19 31
2019 Data sciences 60 29 9 2 0 0 0 90 2 50
2019 Policy 53 35 5 4 2 0 0 89 6 484
2019 Project management 60 28 7 4 2 0 0 88 6 164
2019 Other services to the public 50 28 12 5 2 2 2 80 7 103
2019 None of the above 47 34 11 5 3 0 0 81 8 209
2017 Client contact centre 54 34 5 5 2 1 0 88 7 107
2017 Federal regulators 49 35 7 5 3 0 1 85 8 279
2017 Compliance, inspection and enforcement 49 36 7 5 3 1 0 86 7 409
2017 Communications or public affairs 51 31 10 6 1 1 1 83 7 139
2017 Access to information and privacy 23 59 6 12 0 0 0 82 12 16
2017 Security 61 34 5 0 0 0 0 95 0 20
2017 Science and technology 47 38 7 4 2 1 1 87 6 356
2017 Library services 61 33 6 0 0 0 0 94 0 18
2017 Legal services 53 34 7 0 6 0 0 87 6 47
2017 Administration and operations 50 37 6 4 2 0 0 87 7 499
2017 Human resources 56 30 10 4 0 0 0 86 4 174
2017 Financial management 62 31 3 5 1 0 0 92 5 153
2017 Procurement 63 20 7 5 3 0 3 85 8 39
2017 Real property 41 45 0 0 14 0 0 86 14 14
2017 Materiel management 55 37 8 0 0 0 0 92 0 12
2017 Information management 55 31 11 1 0 2 0 88 1 81
2017 Information technology 53 32 8 2 3 1 0 86 5 220
2017 Internal audit 68 25 7 0 0 0 0 93 0 14
2017 Evaluation 47 39 9 5 0 0 0 87 5 22
2017 Data sciences 45 40 0 12 4 0 0 84 16 24
2017 Policy 55 31 5 6 2 1 0 87 8 379
2017 Project management 53 29 12 5 2 0 0 82 7 147
2017 Other services to the public 47 35 9 5 3 1 0 83 8 91
2017 None of the above 48 32 12 4 3 0 1 81 7 237
2014 Client contact centre 39 43 13 2 2 1 0 83 4 102
2014 Federal regulators 46 36 10 6 1 1 1 83 7 328
2014 Compliance, inspection and enforcement 45 39 10 3 2 1 0 85 5 461
2014 Communications or public affairs 55 33 3 6 1 0 1 89 7 147
2014 Access to information and privacy 50 28 17 0 0 0 6 82 0 18
2014 Security 45 46 0 9 0 0 0 91 9 22
2014 Science and technology 51 31 11 4 2 1 1 83 6 409
2014 Library services 67 21 13 0 0 0 0 87 0 18
2014 Legal services 52 33 9 4 2 0 0 85 6 51
2014 Administration and operations 49 37 7 4 2 0 0 86 6 533
2014 Human resources 57 33 5 3 2 1 0 90 5 157
2014 Financial management 59 29 9 2 0 1 1 90 2 175
2014 Procurement 64 23 8 2 0 0 2 90 2 39
2014 Real property 72 22 6 0 0 0 0 94 0 13
2014 Materiel management 54 15 16 15 0 0 0 69 15 15
2014 Information management 47 32 13 3 3 0 1 80 7 91
2014 Information technology 56 32 7 3 1 1 1 89 4 254
2014 Internal audit 57 38 0 5 0 0 0 95 5 19
2014 Evaluation 65 15 12 8 0 0 0 80 8 26
2014 Other services to the public 44 41 9 3 3 1 0 85 6 150
2014 None of the above 44 37 8 7 3 0 1 82 10 471

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 34 11 4 5 2 2 79 9 85
2019 Federal regulators 49 27 12 10 2 0 1 77 12 280
2019 Compliance, inspection and enforcement 44 35 9 7 5 1 0 80 11 427
2019 Communications or public affairs 46 29 9 11 3 2 1 77 14 175
2019 Access to information and privacy 25 9 25 26 17 0 0 33 42 12
2019 Security 39 43 5 9 4 0 0 82 13 22
2019 Science and technology 56 30 6 6 1 0 0 86 7 286
2019 Library services 51 36 0 6 6 0 0 87 13 15
2019 Legal services 51 34 6 5 4 0 0 85 9 49
2019 Administration and operations 52 29 7 6 5 0 1 82 11 495
2019 Human resources 61 24 8 3 3 1 0 86 6 195
2019 Financial management 46 37 9 4 2 1 0 84 7 177
2019 Procurement 45 29 20 6 0 0 0 73 6 30
2019 Real property 54 32 14 0 0 0 0 86 0 15
2019 Materiel management 75 7 10 0 0 0 8 89 0 13
2019 Information management 54 28 13 5 0 0 0 82 5 85
2019 Information technology 51 29 9 6 5 0 0 80 11 249
2019 Internal audit 54 14 14 18 0 0 0 68 18 20
2019 Evaluation 57 22 9 9 0 3 0 81 9 31
2019 Data sciences 54 26 9 9 2 0 0 81 11 50
2019 Policy 44 36 7 9 3 1 0 81 12 481
2019 Project management 49 31 4 9 6 1 1 81 14 166
2019 Other services to the public 39 41 8 2 7 2 2 82 9 101
2019 None of the above 47 33 9 5 6 0 0 81 11 211
2018 Client contact centre 47 32 9 5 7 0 1 79 12 104
2018 Federal regulators 46 35 11 5 3 0 0 81 9 289
2018 Compliance, inspection and enforcement 41 33 11 11 3 0 1 75 13 382
2018 Communications or public affairs 42 34 7 8 8 1 1 77 16 156
2018 Access to information and privacy 7 52 26 15 0 0 0 59 15 13
2018 Security 60 25 0 15 0 0 0 85 15 25
2018 Science and technology 57 28 6 4 4 0 0 86 8 304
2018 Library services 40 41 6 14 0 0 0 81 14 15
2018 Legal services 45 30 15 8 2 0 0 75 10 51
2018 Administration and operations 53 27 9 7 4 0 0 81 10 471
2018 Human resources 57 24 6 6 6 0 1 81 12 177
2018 Financial management 47 36 7 7 3 1 1 83 9 150
2018 Procurement 31 44 9 12 0 0 3 77 13 32
2018 Real property 56 33 11 0 0 0 0 89 0 18
2018 Materiel management 68 12 19 0 0 0 0 81 0 10
2018 Information management 59 26 7 6 2 0 0 86 8 82
2018 Information technology 51 28 8 7 4 1 1 81 11 204
2018 Internal audit 48 37 15 0 0 0 0 85 0 13
2018 Evaluation 59 20 11 5 0 4 0 83 6 36
2018 Data sciences 65 20 15 0 0 0 0 85 0 33
2018 Policy 39 34 10 14 3 0 0 73 17 404
2018 Project management 46 30 11 10 4 0 0 76 13 147
2018 Other services to the public 44 24 12 11 6 2 0 70 17 88
2018 None of the above 46 29 10 9 5 0 1 76 14 195
2017 Client contact centre 50 31 9 6 4 1 1 82 9 107
2017 Federal regulators 45 32 10 7 5 1 0 78 11 279
2017 Compliance, inspection and enforcement 44 35 10 6 4 0 0 79 11 410
2017 Communications or public affairs 32 36 11 15 7 0 0 67 21 140
2017 Access to information and privacy 23 24 23 12 18 0 0 47 30 16
2017 Security 50 35 10 5 0 0 0 85 5 20
2017 Science and technology 52 32 8 4 4 1 0 84 8 355
2017 Library services 39 54 6 0 0 0 0 94 0 18
2017 Legal services 47 31 13 2 6 0 0 79 8 48
2017 Administration and operations 53 28 9 4 5 0 0 81 9 502
2017 Human resources 54 24 11 6 3 1 1 80 9 175
2017 Financial management 49 33 7 7 4 0 1 82 11 153
2017 Procurement 51 17 15 8 8 0 3 69 16 39
2017 Real property 51 28 0 0 21 0 0 79 21 14
2017 Materiel management 51 31 10 8 0 0 0 82 8 12
2017 Information management 59 21 14 1 5 0 0 80 6 82
2017 Information technology 53 28 8 6 4 0 1 81 10 220
2017 Internal audit 59 27 0 14 0 0 0 86 14 14
2017 Evaluation 47 36 9 9 0 0 0 83 9 22
2017 Data sciences 44 37 4 12 4 0 0 81 16 24
2017 Policy 38 35 10 10 6 0 0 74 16 380
2017 Project management 46 29 8 9 8 0 0 75 17 148
2017 Other services to the public 52 32 4 5 4 0 2 86 10 91
2017 None of the above 48 30 10 6 5 0 0 78 12 237
2014 Client contact centre 34 29 19 10 4 1 3 66 14 102
2014 Federal regulators 34 38 14 8 5 1 1 73 13 328
2014 Compliance, inspection and enforcement 38 37 11 9 4 0 1 76 13 461
2014 Communications or public affairs 49 25 7 12 7 0 0 74 18 147
2014 Access to information and privacy 56 33 0 6 6 0 0 89 11 18
2014 Security 46 40 5 4 4 0 0 86 9 22
2014 Science and technology 46 32 9 8 4 0 1 79 12 411
2014 Library services 61 22 11 7 0 0 0 82 7 18
2014 Legal services 50 35 6 6 4 0 0 85 10 51
2014 Administration and operations 44 35 10 6 4 0 1 80 11 532
2014 Human resources 50 32 5 6 5 1 0 83 11 157
2014 Financial management 49 36 8 7 1 0 0 84 8 177
2014 Procurement 43 26 14 15 2 0 0 69 17 39
2014 Real property 55 15 8 8 6 6 0 76 16 13
2014 Materiel management 42 35 16 0 7 0 0 77 7 15
2014 Information management 41 26 16 10 7 0 0 67 17 91
2014 Information technology 45 37 9 5 3 0 0 83 8 254
2014 Internal audit 72 16 5 0 0 0 6 94 0 19
2014 Evaluation 50 34 8 0 8 0 0 85 8 26
2014 Other services to the public 49 28 13 7 3 0 0 77 10 150
2014 None of the above 40 31 11 9 8 0 0 71 18 471

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 47 12 4 4 0 1 80 8 86
2019 Federal regulators 36 36 14 9 5 0 0 73 13 280
2019 Compliance, inspection and enforcement 37 36 14 8 5 0 0 73 13 425
2019 Communications or public affairs 39 36 13 9 3 0 0 75 12 176
2019 Access to information and privacy 33 17 8 25 17 0 0 50 42 12
2019 Security 49 39 4 4 4 0 0 88 8 22
2019 Science and technology 32 38 15 10 4 0 0 70 15 287
2019 Library services 54 29 6 12 0 0 0 83 12 16
2019 Legal services 34 38 10 10 8 0 0 72 18 49
2019 Administration and operations 37 38 13 6 6 0 0 76 12 494
2019 Human resources 46 32 10 6 4 0 0 79 11 196
2019 Financial management 37 43 13 3 4 0 0 80 7 178
2019 Procurement 40 30 23 8 0 0 0 69 8 29
2019 Real property 47 32 14 7 0 0 0 79 7 15
2019 Materiel management 46 30 7 17 0 0 0 76 17 13
2019 Information management 32 46 15 7 0 0 0 78 7 85
2019 Information technology 36 38 13 9 4 0 0 74 13 251
2019 Internal audit 23 50 22 5 0 0 0 73 5 20
2019 Evaluation 21 48 16 12 3 0 0 69 16 31
2019 Data sciences 44 36 14 5 0 0 0 81 5 50
2019 Policy 42 36 9 8 4 0 0 78 12 486
2019 Project management 41 39 10 8 3 0 0 80 10 167
2019 Other services to the public 33 30 20 10 7 0 0 63 17 103
2019 None of the above 36 38 13 9 5 0 0 74 13 213
2018 Client contact centre 36 38 11 5 8 1 0 75 13 104
2018 Federal regulators 32 42 12 8 6 0 0 74 13 289
2018 Compliance, inspection and enforcement 29 40 15 10 6 0 0 69 16 382
2018 Communications or public affairs 30 46 7 11 6 0 0 76 17 156
2018 Access to information and privacy 21 37 23 11 7 0 0 58 19 13
2018 Security 48 32 9 7 4 0 0 80 11 25
2018 Science and technology 29 41 16 7 6 0 0 71 13 305
2018 Library services 34 33 22 11 0 0 0 67 11 15
2018 Legal services 32 48 6 6 8 0 0 80 14 51
2018 Administration and operations 30 43 14 9 4 0 0 73 13 470
2018 Human resources 39 41 9 6 3 1 0 81 9 176
2018 Financial management 35 47 11 5 2 0 0 82 7 150
2018 Procurement 37 28 25 4 3 0 3 67 7 32
2018 Real property 29 55 11 5 0 0 0 84 5 18
2018 Materiel management 46 22 32 0 0 0 0 68 0 10
2018 Information management 30 40 19 7 4 0 0 70 11 79
2018 Information technology 37 34 13 11 4 0 1 72 15 205
2018 Internal audit 55 45 0 0 0 0 0 100 0 13
2018 Evaluation 27 48 15 11 0 0 0 74 11 36
2018 Data sciences 54 25 12 5 3 0 0 80 8 33
2018 Policy 33 47 8 8 4 0 0 80 12 403
2018 Project management 41 33 15 8 4 0 0 73 11 147
2018 Other services to the public 29 43 13 11 3 1 0 73 15 88
2018 None of the above 33 36 13 10 8 0 0 69 18 194
2017 Client contact centre 35 44 13 4 4 0 0 80 7 106
2017 Federal regulators 30 44 12 10 4 0 0 74 14 278
2017 Compliance, inspection and enforcement 28 41 14 12 4 0 0 69 16 410
2017 Communications or public affairs 31 43 12 10 4 0 0 74 14 140
2017 Access to information and privacy 12 53 6 17 12 0 0 65 29 16
2017 Security 45 45 5 5 0 0 0 90 5 20
2017 Science and technology 28 45 14 8 5 0 0 73 13 357
2017 Library services 45 44 6 6 0 0 0 88 6 18
2017 Legal services 37 39 8 13 2 0 0 77 15 48
2017 Administration and operations 32 40 13 8 7 0 0 72 15 502
2017 Human resources 36 39 14 6 4 0 0 76 10 176
2017 Financial management 38 44 12 3 3 0 0 82 6 153
2017 Procurement 34 44 15 2 5 0 0 78 7 39
2017 Real property 37 42 14 0 7 0 0 79 7 14
2017 Materiel management 37 43 10 10 0 0 0 80 10 12
2017 Information management 22 50 9 12 6 0 1 73 18 82
2017 Information technology 32 45 10 9 3 0 0 77 12 220
2017 Internal audit 48 39 7 7 0 0 0 87 7 14
2017 Evaluation 18 78 4 0 0 0 0 96 0 22
2017 Data sciences 23 34 12 23 8 0 0 57 31 24
2017 Policy 35 47 9 5 5 0 0 81 9 380
2017 Project management 38 43 7 9 3 0 0 81 12 148
2017 Other services to the public 33 33 13 14 7 0 0 66 21 91
2017 None of the above 30 44 13 9 3 0 0 74 13 238
2014 Client contact centre 31 41 16 7 5 1 0 72 12 102
2014 Federal regulators 28 47 10 8 8 0 0 74 15 328
2014 Compliance, inspection and enforcement 28 46 15 8 4 0 0 73 12 462
2014 Communications or public affairs 32 42 8 12 6 0 0 74 18 147
2014 Access to information and privacy 50 39 0 11 0 0 0 89 11 18
2014 Security 47 44 4 4 0 0 0 91 4 22
2014 Science and technology 25 44 16 10 5 0 0 69 15 410
2014 Library services 38 44 6 12 0 0 0 82 12 18
2014 Legal services 18 60 16 4 2 0 0 79 6 51
2014 Administration and operations 27 46 13 7 6 0 0 74 13 533
2014 Human resources 38 38 10 8 4 1 0 77 12 157
2014 Financial management 36 44 11 7 2 0 0 79 9 177
2014 Procurement 35 49 6 8 3 0 0 84 11 39
2014 Real property 41 30 16 6 6 0 0 71 13 13
2014 Materiel management 30 27 37 6 0 0 0 57 6 15
2014 Information management 21 41 17 16 4 0 1 63 20 91
2014 Information technology 29 45 13 7 5 0 0 75 13 253
2014 Internal audit 20 75 0 0 5 0 0 95 5 19
2014 Evaluation 27 46 16 8 4 0 0 73 12 26
2014 Other services to the public 24 45 14 12 5 0 0 70 16 150
2014 None of the above 25 42 12 12 8 0 0 68 21 472

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 44 26 6 2 1 0 66 8 85
2019 Federal regulators 29 32 16 13 10 0 0 61 23 280
2019 Compliance, inspection and enforcement 26 37 15 13 8 0 0 64 20 428
2019 Communications or public affairs 36 40 15 5 2 1 0 77 8 176
2019 Access to information and privacy 25 42 9 17 9 0 0 66 25 12
2019 Security 54 16 17 14 0 0 0 70 14 22
2019 Science and technology 26 34 19 11 11 0 0 60 21 287
2019 Library services 37 40 6 6 12 0 0 77 18 16
2019 Legal services 38 42 2 6 12 0 0 80 18 49
2019 Administration and operations 37 36 14 8 5 0 0 73 13 491
2019 Human resources 39 37 12 7 5 0 0 76 12 195
2019 Financial management 33 43 11 5 7 1 0 77 12 178
2019 Procurement 35 48 6 11 0 0 0 83 11 30
2019 Real property 54 32 7 7 0 0 0 86 7 15
2019 Materiel management 54 7 22 7 10 0 0 61 17 13
2019 Information management 40 33 13 9 5 0 0 73 14 84
2019 Information technology 32 33 18 10 6 0 0 65 16 251
2019 Internal audit 22 56 18 5 0 0 0 78 5 20
2019 Evaluation 32 42 10 16 0 0 0 74 16 30
2019 Data sciences 54 29 7 5 4 0 0 83 9 50
2019 Policy 40 38 9 9 4 0 0 78 12 483
2019 Project management 36 31 13 12 7 1 1 67 19 166
2019 Other services to the public 22 40 16 8 13 1 0 62 21 103
2019 None of the above 30 35 15 13 6 1 0 66 20 213
2018 Client contact centre 34 30 20 7 9 0 0 64 16 103
2018 Federal regulators 25 35 17 11 11 1 0 61 22 288
2018 Compliance, inspection and enforcement 24 31 19 15 10 0 0 55 25 384
2018 Communications or public affairs 35 32 15 10 8 1 0 67 18 157
2018 Access to information and privacy 15 36 27 15 7 0 0 51 22 13
2018 Security 40 45 4 8 4 0 0 84 12 25
2018 Science and technology 21 36 18 11 12 1 1 58 23 302
2018 Library services 22 45 11 22 0 0 0 67 22 15
2018 Legal services 26 28 14 13 18 2 0 55 31 51
2018 Administration and operations 36 35 14 10 5 0 0 71 15 472
2018 Human resources 48 26 14 6 5 1 1 75 11 177
2018 Financial management 33 36 15 10 5 1 0 69 16 150
2018 Procurement 26 23 25 11 16 0 0 48 26 31
2018 Real property 40 38 11 11 0 0 0 78 11 18
2018 Materiel management 17 29 29 12 12 0 0 46 24 10
2018 Information management 37 36 19 6 2 0 0 73 8 82
2018 Information technology 33 34 12 12 9 0 0 67 22 202
2018 Internal audit 30 44 15 11 0 0 0 74 11 13
2018 Evaluation 18 37 22 11 5 0 7 59 17 36
2018 Data sciences 49 32 6 12 0 0 0 81 12 33
2018 Policy 38 35 13 8 7 0 0 73 14 404
2018 Project management 31 36 11 13 7 0 2 68 20 148
2018 Other services to the public 23 33 18 13 11 2 0 57 25 88
2018 None of the above 31 29 19 11 9 0 1 61 20 195
2017 Client contact centre 34 43 8 6 6 1 1 78 13 107
2017 Federal regulators 25 37 16 14 8 0 0 63 22 279
2017 Compliance, inspection and enforcement 22 32 19 17 9 0 0 55 26 407
2017 Communications or public affairs 29 33 18 16 4 1 0 62 20 140
2017 Access to information and privacy 0 57 19 12 12 0 0 57 24 16
2017 Security 40 45 10 0 5 0 0 85 5 20
2017 Science and technology 17 38 20 14 10 0 0 55 25 357
2017 Library services 33 38 17 5 6 0 0 71 11 18
2017 Legal services 35 23 14 13 15 0 0 58 27 48
2017 Administration and operations 32 36 17 7 8 0 0 68 15 502
2017 Human resources 33 39 12 10 5 1 1 73 15 176
2017 Financial management 32 37 15 9 4 0 2 71 14 153
2017 Procurement 34 32 12 12 8 3 0 68 20 39
2017 Real property 14 52 21 0 14 0 0 65 14 14
2017 Materiel management 37 20 17 26 0 0 0 57 26 12
2017 Information management 31 44 14 7 5 0 0 74 12 82
2017 Information technology 29 35 16 12 7 0 0 64 19 220
2017 Internal audit 47 47 0 6 0 0 0 94 6 14
2017 Evaluation 30 31 9 26 0 0 5 63 27 22
2017 Data sciences 26 46 0 8 20 0 0 72 28 24
2017 Policy 34 39 10 11 6 0 0 74 17 379
2017 Project management 34 35 13 9 8 0 0 70 17 148
2017 Other services to the public 28 30 21 10 10 0 1 59 20 90
2017 None of the above 26 42 16 11 6 0 0 68 16 238
2014 Client contact centre 27 38 20 9 6 0 0 65 15 102
2014 Federal regulators 20 38 20 13 9 0 0 58 22 327
2014 Compliance, inspection and enforcement 22 34 21 13 8 0 0 57 21 461
2014 Communications or public affairs 31 35 16 12 6 0 0 66 18 147
2014 Access to information and privacy 34 39 11 11 6 0 0 72 17 18
2014 Security 27 46 13 9 4 0 0 73 14 22
2014 Science and technology 19 31 20 20 10 0 0 50 30 410
2014 Library services 38 44 5 6 7 0 0 82 13 18
2014 Legal services 22 35 10 22 10 0 2 58 32 51
2014 Administration and operations 27 38 17 12 6 1 1 65 18 533
2014 Human resources 32 33 11 15 9 1 0 65 24 156
2014 Financial management 33 33 16 13 5 0 0 66 18 177
2014 Procurement 27 30 15 17 11 0 0 57 29 39
2014 Real property 22 64 8 0 6 0 0 85 6 13
2014 Materiel management 24 13 35 21 6 0 0 37 27 15
2014 Information management 19 36 18 20 8 0 0 54 28 91
2014 Information technology 26 41 14 10 7 1 0 68 17 252
2014 Internal audit 21 52 17 5 5 0 0 73 11 19
2014 Evaluation 15 39 15 24 8 0 0 53 31 26
2014 Other services to the public 19 41 16 10 13 0 1 61 23 150
2014 None of the above 21 36 16 15 11 0 0 58 26 472

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 49 15 2 3 0 0 80 5 86
2019 Federal regulators 31 38 18 9 4 0 0 69 13 279
2019 Compliance, inspection and enforcement 30 46 12 9 5 0 0 75 13 427
2019 Communications or public affairs 28 41 13 13 5 1 0 69 18 175
2019 Access to information and privacy 33 26 25 17 0 0 0 59 17 12
2019 Security 45 47 0 4 4 0 0 92 8 22
2019 Science and technology 46 34 10 5 4 0 0 81 9 285
2019 Library services 48 23 12 12 6 0 0 70 18 16
2019 Legal services 36 44 6 5 8 0 0 81 13 49
2019 Administration and operations 35 38 12 10 4 0 0 74 14 491
2019 Human resources 41 35 9 11 3 1 1 77 14 195
2019 Financial management 44 39 7 5 6 0 0 83 11 177
2019 Procurement 42 44 3 11 0 0 0 86 11 30
2019 Real property 48 32 7 14 0 0 0 80 14 15
2019 Materiel management 52 22 9 17 0 0 0 74 17 13
2019 Information management 40 38 9 8 5 0 0 78 13 84
2019 Information technology 30 39 14 12 4 0 0 69 17 251
2019 Internal audit 24 58 14 5 0 0 0 82 5 20
2019 Evaluation 60 22 10 6 3 0 0 81 9 30
2019 Data sciences 37 33 21 7 2 0 0 70 9 50
2019 Policy 32 44 9 11 5 0 0 75 16 481
2019 Project management 35 35 11 12 6 1 0 70 19 166
2019 Other services to the public 44 29 15 5 7 0 0 74 12 102
2019 None of the above 33 40 11 10 6 0 0 73 16 212
2018 Client contact centre 41 36 14 5 4 0 0 77 9 104
2018 Federal regulators 33 41 12 10 3 0 0 75 13 289
2018 Compliance, inspection and enforcement 25 46 16 9 4 0 0 71 13 384
2018 Communications or public affairs 26 36 15 11 10 1 0 63 22 157
2018 Access to information and privacy 42 29 15 7 7 0 0 71 15 13
2018 Security 54 24 12 7 4 0 0 77 11 25
2018 Science and technology 47 34 7 9 3 0 0 81 11 304
2018 Library services 36 37 28 0 0 0 0 72 0 15
2018 Legal services 32 37 13 16 2 0 0 69 18 51
2018 Administration and operations 37 42 9 8 4 0 0 80 12 472
2018 Human resources 43 32 14 8 4 0 0 75 12 177
2018 Financial management 34 47 8 9 2 0 0 81 11 150
2018 Procurement 21 56 13 9 0 0 0 78 9 32
2018 Real property 28 40 16 16 0 0 0 67 16 18
2018 Materiel management 39 49 0 12 0 0 0 88 12 10
2018 Information management 33 45 12 6 3 0 0 78 9 81
2018 Information technology 32 35 14 14 4 1 0 68 18 204
2018 Internal audit 44 41 15 0 0 0 0 85 0 13
2018 Evaluation 49 34 3 11 3 0 0 84 14 36
2018 Data sciences 24 32 19 19 6 0 0 57 25 33
2018 Policy 29 40 14 12 5 0 0 68 17 405
2018 Project management 28 39 13 13 7 0 0 67 20 148
2018 Other services to the public 35 38 11 10 6 0 0 73 16 88
2018 None of the above 33 38 15 7 7 0 0 71 15 196
2017 Client contact centre 38 44 9 5 4 0 1 82 8 107
2017 Federal regulators 31 45 15 6 4 0 0 76 10 279
2017 Compliance, inspection and enforcement 28 44 14 10 4 0 0 72 14 409
2017 Communications or public affairs 27 35 13 17 9 0 0 62 26 140
2017 Access to information and privacy 28 36 12 18 6 0 0 64 24 16
2017 Security 46 45 5 0 5 0 0 90 5 20
2017 Science and technology 44 33 10 7 4 0 0 78 12 355
2017 Library services 56 26 6 6 6 0 0 82 12 18
2017 Legal services 46 31 15 6 2 0 0 77 8 48
2017 Administration and operations 33 44 12 8 3 0 0 78 10 501
2017 Human resources 33 36 14 9 6 0 1 70 16 176
2017 Financial management 38 41 12 9 1 0 0 79 10 153
2017 Procurement 35 38 10 10 5 0 2 75 15 39
2017 Real property 24 41 8 14 14 0 0 65 28 14
2017 Materiel management 55 45 0 0 0 0 0 100 0 12
2017 Information management 37 41 9 11 2 0 0 77 13 82
2017 Information technology 29 43 17 8 2 0 0 73 10 220
2017 Internal audit 55 45 0 0 0 0 0 100 0 14
2017 Evaluation 35 40 17 4 4 0 0 74 9 22
2017 Data sciences 19 43 19 15 4 0 0 62 19 24
2017 Policy 24 42 11 16 8 0 0 66 23 379
2017 Project management 27 39 16 15 3 0 0 66 18 148
2017 Other services to the public 38 39 11 11 2 0 0 77 13 91
2017 None of the above 31 39 16 8 5 0 0 70 14 238

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 38 14 3 2 0 0 81 5 84
2019 Federal regulators 46 38 10 5 1 0 0 84 6 280
2019 Compliance, inspection and enforcement 43 35 13 6 3 0 0 78 9 425
2019 Communications or public affairs 41 42 9 4 4 0 0 83 8 176
2019 Access to information and privacy 50 25 9 9 8 0 0 75 17 12
2019 Security 53 38 4 0 4 0 0 92 4 22
2019 Science and technology 51 36 9 2 2 0 0 87 4 287
2019 Library services 71 23 0 0 0 6 0 100 0 16
2019 Legal services 49 32 11 4 4 0 0 81 8 49
2019 Administration and operations 48 35 9 4 2 0 0 84 7 488
2019 Human resources 53 29 11 3 3 1 0 83 6 195
2019 Financial management 50 37 8 1 4 0 0 87 5 178
2019 Procurement 64 30 3 0 0 3 0 97 0 30
2019 Real property 41 48 12 0 0 0 0 88 0 15
2019 Materiel management 69 24 7 0 0 0 0 93 0 13
2019 Information management 46 33 13 5 3 0 0 79 8 84
2019 Information technology 43 38 10 7 3 0 0 81 9 251
2019 Internal audit 64 22 13 0 0 0 0 87 0 20
2019 Evaluation 50 35 9 3 3 0 0 85 6 30
2019 Data sciences 46 31 14 5 4 0 0 77 9 50
2019 Policy 48 38 6 6 2 0 0 86 8 480
2019 Project management 56 33 7 3 1 0 0 88 4 165
2019 Other services to the public 48 30 15 6 0 1 0 78 6 102
2019 None of the above 45 36 9 7 3 0 0 81 10 213
2018 Client contact centre 42 44 11 2 1 0 0 86 3 103
2018 Federal regulators 46 41 7 4 2 0 0 87 6 290
2018 Compliance, inspection and enforcement 40 45 10 4 2 0 0 85 5 384
2018 Communications or public affairs 40 40 9 8 3 0 0 80 11 156
2018 Access to information and privacy 30 62 0 7 0 0 0 93 7 13
2018 Security 47 36 9 7 0 0 0 84 7 25
2018 Science and technology 45 42 7 4 2 0 0 87 6 302
2018 Library services 41 48 11 0 0 0 0 89 0 15
2018 Legal services 38 46 10 2 4 0 0 84 6 51
2018 Administration and operations 47 41 8 3 1 0 0 88 4 472
2018 Human resources 53 36 9 1 1 1 0 90 1 176
2018 Financial management 52 38 5 3 2 0 0 90 5 148
2018 Procurement 35 37 19 3 0 3 3 77 3 32
2018 Real property 41 53 5 0 0 0 0 95 0 18
2018 Materiel management 49 29 12 10 0 0 0 78 10 10
2018 Information management 49 39 10 2 0 0 0 88 2 82
2018 Information technology 44 40 8 3 3 1 1 86 7 206
2018 Internal audit 64 36 0 0 0 0 0 100 0 13
2018 Evaluation 71 16 5 8 0 0 0 87 8 36
2018 Data sciences 41 48 5 5 0 0 0 89 5 34
2018 Policy 48 38 4 7 2 0 0 87 9 407
2018 Project management 51 33 11 3 2 0 0 84 5 147
2018 Other services to the public 52 37 7 3 1 0 0 89 4 88
2018 None of the above 46 34 14 2 4 0 0 80 6 196
2017 Client contact centre 47 37 12 0 4 0 0 84 4 105
2017 Federal regulators 36 50 6 4 4 0 0 86 8 277
2017 Compliance, inspection and enforcement 39 38 10 9 4 0 0 77 13 410
2017 Communications or public affairs 32 43 12 10 3 0 0 75 13 140
2017 Access to information and privacy 40 37 6 18 0 0 0 76 18 16
2017 Security 61 35 0 5 0 0 0 95 5 20
2017 Science and technology 44 37 12 4 3 0 0 80 8 357
2017 Library services 50 33 5 12 0 0 0 83 12 18
2017 Legal services 54 31 8 6 0 0 0 85 6 48
2017 Administration and operations 43 41 9 3 2 1 0 84 6 500
2017 Human resources 48 39 8 2 2 1 1 88 4 175
2017 Financial management 54 34 8 4 1 0 0 88 4 153
2017 Procurement 47 19 19 10 5 0 0 66 15 39
2017 Real property 37 42 7 14 0 0 0 79 14 14
2017 Materiel management 54 46 0 0 0 0 0 100 0 12
2017 Information management 38 45 6 12 0 0 0 83 12 82
2017 Information technology 42 38 13 3 2 1 0 82 5 218
2017 Internal audit 75 25 0 0 0 0 0 100 0 14
2017 Evaluation 39 39 17 4 0 0 0 78 4 22
2017 Data sciences 27 42 20 4 8 0 0 69 12 24
2017 Policy 44 37 7 10 3 0 0 80 13 379
2017 Project management 39 42 12 6 1 1 0 82 7 147
2017 Other services to the public 44 44 7 3 2 0 0 88 5 91
2017 None of the above 36 42 12 5 3 0 1 79 8 238
2014 Client contact centre 42 38 11 4 4 1 0 81 8 102
2014 Federal regulators 38 46 9 5 2 1 0 84 7 328
2014 Compliance, inspection and enforcement 39 39 13 6 2 1 0 79 9 462
2014 Communications or public affairs 40 43 10 5 2 0 0 82 8 147
2014 Access to information and privacy 50 39 6 6 0 0 0 89 6 18
2014 Security 60 27 9 0 4 0 0 87 4 22
2014 Science and technology 35 43 13 6 2 1 0 78 8 411
2014 Library services 51 36 13 0 0 0 0 87 0 18
2014 Legal services 39 47 10 2 2 0 0 86 4 51
2014 Administration and operations 36 44 11 3 4 1 1 82 6 533
2014 Human resources 44 43 4 7 1 0 1 87 9 157
2014 Financial management 44 43 10 1 1 2 0 88 2 177
2014 Procurement 47 36 14 3 0 0 0 84 3 39
2014 Real property 46 32 15 0 6 0 0 79 6 13
2014 Materiel management 30 13 45 12 0 0 0 43 12 15
2014 Information management 29 47 9 9 4 1 0 77 13 91
2014 Information technology 39 43 9 4 5 0 0 83 9 253
2014 Internal audit 45 55 0 0 0 0 0 100 0 19
2014 Evaluation 43 38 11 4 4 0 0 81 8 26
2014 Other services to the public 41 41 11 5 0 1 1 84 5 150
2014 None of the above 32 43 12 7 6 0 0 75 14 472

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 40 23 3 5 1 0 68 9 86
2019 Federal regulators 29 39 13 8 10 0 0 68 19 280
2019 Compliance, inspection and enforcement 32 36 15 9 9 0 0 67 18 427
2019 Communications or public affairs 37 38 9 11 5 0 0 75 16 176
2019 Access to information and privacy 33 25 9 25 9 0 0 58 34 12
2019 Security 45 37 0 14 4 0 0 82 18 22
2019 Science and technology 30 34 16 13 7 0 0 64 20 288
2019 Library services 50 25 6 0 19 0 0 75 19 15
2019 Legal services 39 40 4 8 8 0 0 80 16 49
2019 Administration and operations 40 33 14 8 5 0 0 73 13 492
2019 Human resources 43 36 12 5 3 0 0 79 8 194
2019 Financial management 42 36 11 6 5 0 0 78 11 178
2019 Procurement 38 38 9 11 3 0 0 77 14 30
2019 Real property 34 41 12 14 0 0 0 75 14 15
2019 Materiel management 55 28 7 0 10 0 0 83 10 13
2019 Information management 40 30 15 15 1 0 0 69 16 84
2019 Information technology 35 32 17 11 6 0 0 67 16 251
2019 Internal audit 26 36 25 14 0 0 0 62 14 20
2019 Evaluation 25 46 13 13 3 0 0 71 16 30
2019 Data sciences 54 28 12 4 2 0 0 82 6 49
2019 Policy 42 36 9 9 4 0 0 78 13 481
2019 Project management 42 34 5 11 8 0 0 76 19 166
2019 Other services to the public 26 37 17 9 11 1 0 63 20 103
2019 None of the above 37 31 16 10 5 0 0 69 15 212
2018 Client contact centre 32 34 22 6 6 0 0 66 13 103
2018 Federal regulators 30 35 17 9 9 0 0 65 18 288
2018 Compliance, inspection and enforcement 26 39 15 10 10 0 0 65 20 385
2018 Communications or public affairs 36 36 8 9 10 1 0 73 19 157
2018 Access to information and privacy 0 36 45 11 7 0 0 36 19 13
2018 Security 49 28 4 12 7 0 0 77 19 25
2018 Science and technology 29 37 15 10 9 0 0 66 19 304
2018 Library services 53 5 19 14 8 0 0 59 22 15
2018 Legal services 28 32 8 18 14 0 0 60 32 51
2018 Administration and operations 38 35 11 9 6 0 0 73 15 472
2018 Human resources 42 39 12 4 3 0 0 81 7 175
2018 Financial management 41 38 11 7 3 0 0 79 10 148
2018 Procurement 22 37 19 16 6 0 0 59 22 32
2018 Real property 25 59 16 0 0 0 0 84 0 18
2018 Materiel management 27 51 10 0 12 0 0 78 12 10
2018 Information management 33 44 11 9 3 0 0 77 12 82
2018 Information technology 33 38 9 9 9 1 1 72 19 205
2018 Internal audit 45 39 8 8 0 0 0 84 8 12
2018 Evaluation 36 32 16 8 6 3 0 70 14 35
2018 Data sciences 48 35 12 5 0 0 0 83 5 34
2018 Policy 40 38 8 10 6 0 0 77 15 404
2018 Project management 33 36 13 11 6 0 1 70 17 145
2018 Other services to the public 27 35 8 17 12 0 0 62 29 88
2018 None of the above 32 33 14 11 9 0 0 66 20 194
2017 Client contact centre 34 44 11 5 6 0 0 78 11 107
2017 Federal regulators 27 39 13 10 10 0 0 67 20 279
2017 Compliance, inspection and enforcement 24 35 17 15 8 0 0 59 23 410
2017 Communications or public affairs 30 33 12 18 7 0 0 64 25 140
2017 Access to information and privacy 11 48 24 6 12 0 0 58 18 16
2017 Security 55 25 10 5 5 0 0 80 10 20
2017 Science and technology 27 36 17 10 11 0 0 62 20 357
2017 Library services 33 49 6 12 0 0 0 82 12 18
2017 Legal services 29 31 13 18 8 0 0 61 27 48
2017 Administration and operations 35 37 13 7 7 1 0 72 14 500
2017 Human resources 40 40 9 7 4 0 0 80 11 176
2017 Financial management 39 38 12 6 4 0 1 77 11 153
2017 Procurement 34 30 19 10 8 0 0 64 17 39
2017 Real property 31 35 21 0 14 0 0 65 14 14
2017 Materiel management 36 29 35 0 0 0 0 65 0 12
2017 Information management 32 41 15 8 3 0 0 73 12 81
2017 Information technology 32 36 15 11 6 0 0 68 16 220
2017 Internal audit 46 34 7 13 0 0 0 81 13 14
2017 Evaluation 27 43 9 12 9 0 0 70 22 22
2017 Data sciences 23 34 16 12 16 0 0 57 28 24
2017 Policy 35 37 10 11 8 0 0 72 18 380
2017 Project management 34 36 15 7 8 0 0 70 15 148
2017 Other services to the public 25 35 15 12 13 0 0 60 25 91
2017 None of the above 31 35 14 13 7 0 0 66 20 237

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 34 9 1 5 0 0 84 7 85
2019 Federal regulators 49 35 10 5 1 0 0 84 6 278
2019 Compliance, inspection and enforcement 47 34 13 4 2 0 0 81 6 425
2019 Communications or public affairs 46 38 11 3 2 1 0 84 5 175
2019 Access to information and privacy 33 33 17 9 8 0 0 66 17 12
2019 Security 63 29 8 0 0 0 0 92 0 22
2019 Science and technology 42 34 15 6 3 0 0 76 9 287
2019 Library services 68 19 13 0 0 0 0 87 0 14
2019 Legal services 60 27 5 4 5 0 0 87 9 46
2019 Administration and operations 53 31 11 4 2 0 0 84 6 490
2019 Human resources 55 30 11 2 1 0 0 86 3 192
2019 Financial management 51 34 11 2 3 0 0 84 5 178
2019 Procurement 45 38 14 3 0 0 0 83 3 30
2019 Real property 47 46 7 0 0 0 0 93 0 15
2019 Materiel management 93 0 7 0 0 0 0 93 0 13
2019 Information management 51 38 10 0 2 0 0 88 2 81
2019 Information technology 49 37 7 4 1 0 0 87 6 251
2019 Internal audit 32 51 18 0 0 0 0 82 0 20
2019 Evaluation 39 35 23 3 0 0 0 74 3 30
2019 Data sciences 55 30 9 5 2 0 0 84 7 50
2019 Policy 48 36 8 5 3 0 0 84 8 482
2019 Project management 59 31 6 3 1 0 0 90 4 165
2019 Other services to the public 46 32 15 5 2 0 0 78 7 101
2019 None of the above 45 34 15 3 3 0 0 79 6 211
2018 Client contact centre 46 35 11 2 5 0 0 82 7 101
2018 Federal regulators 44 40 10 5 1 0 0 84 6 286
2018 Compliance, inspection and enforcement 44 36 13 4 2 0 0 80 6 382
2018 Communications or public affairs 44 37 9 5 5 0 0 81 10 155
2018 Access to information and privacy 15 51 27 0 7 0 0 66 7 13
2018 Security 61 27 8 4 0 0 0 88 4 25
2018 Science and technology 41 34 15 6 4 0 0 75 10 302
2018 Library services 53 33 14 0 0 0 0 86 0 15
2018 Legal services 46 35 7 10 2 0 0 81 12 50
2018 Administration and operations 48 34 13 4 2 0 0 82 5 469
2018 Human resources 48 39 10 2 0 0 0 87 2 173
2018 Financial management 55 31 8 5 1 0 0 86 6 147
2018 Procurement 50 25 19 6 0 0 0 75 6 32
2018 Real property 45 49 5 0 0 0 0 95 0 18
2018 Materiel management 49 42 10 0 0 0 0 90 0 10
2018 Information management 37 40 15 6 2 0 0 77 8 82
2018 Information technology 47 34 11 4 4 0 0 81 8 205
2018 Internal audit 49 44 7 0 0 0 0 93 0 13
2018 Evaluation 48 47 5 0 0 0 0 95 0 36
2018 Data sciences 49 26 22 0 3 0 0 75 3 34
2018 Policy 47 35 10 5 2 0 0 83 7 402
2018 Project management 49 36 7 5 3 0 0 85 9 146
2018 Other services to the public 44 38 8 6 5 1 0 82 10 88
2018 None of the above 49 30 12 7 3 0 0 78 10 194
2017 Client contact centre 53 34 7 2 5 0 0 87 6 106
2017 Federal regulators 47 38 9 4 2 0 0 85 6 275
2017 Compliance, inspection and enforcement 42 36 15 5 2 0 0 78 7 409
2017 Communications or public affairs 40 43 10 4 3 0 0 83 7 138
2017 Access to information and privacy 35 47 6 6 6 0 0 82 12 16
2017 Security 61 34 5 0 0 0 0 95 0 20
2017 Science and technology 41 39 12 6 2 0 0 80 8 356
2017 Library services 66 34 0 0 0 0 0 100 0 18
2017 Legal services 60 23 8 8 0 0 0 83 8 48
2017 Administration and operations 50 33 13 3 2 0 0 83 5 502
2017 Human resources 54 33 11 2 1 0 0 87 2 176
2017 Financial management 57 30 10 3 0 0 0 87 3 153
2017 Procurement 51 39 8 0 3 0 0 90 3 39
2017 Real property 44 35 7 7 7 0 0 79 14 14
2017 Materiel management 53 20 28 0 0 0 0 72 0 12
2017 Information management 43 35 13 6 4 0 0 77 10 82
2017 Information technology 50 35 11 3 2 0 0 85 4 219
2017 Internal audit 67 27 0 7 0 0 0 93 7 14
2017 Evaluation 62 30 8 0 0 0 0 92 0 22
2017 Data sciences 35 34 16 7 8 0 0 69 15 24
2017 Policy 45 41 7 3 3 0 0 86 7 380
2017 Project management 53 34 8 3 1 0 0 87 5 148
2017 Other services to the public 49 32 14 2 3 0 0 81 6 91
2017 None of the above 45 39 10 4 2 0 0 83 7 236
2014 Client contact centre 58 33 4 1 3 1 0 92 4 102
2014 Federal regulators 56 31 8 4 1 0 0 87 5 327
2014 Compliance, inspection and enforcement 50 35 10 4 1 0 0 85 4 461
2014 Communications or public affairs 57 27 9 4 3 0 0 84 7 147
2014 Access to information and privacy 61 28 11 0 0 0 0 89 0 18
2014 Security 87 9 4 0 0 0 0 96 0 22
2014 Science and technology 47 37 10 5 2 0 0 83 7 410
2014 Library services 78 5 18 0 0 0 0 82 0 18
2014 Legal services 61 27 12 0 0 0 0 88 0 51
2014 Administration and operations 56 30 9 3 2 0 0 86 5 532
2014 Human resources 65 26 7 1 1 0 0 92 1 157
2014 Financial management 61 30 8 1 1 0 1 91 1 176
2014 Procurement 68 24 6 3 0 0 0 92 3 39
2014 Real property 62 32 0 0 6 0 0 94 6 13
2014 Materiel management 36 27 37 0 0 0 0 63 0 15
2014 Information management 49 32 15 1 3 0 0 81 4 91
2014 Information technology 57 30 8 3 2 0 0 88 4 253
2014 Internal audit 51 38 5 0 5 0 0 89 5 19
2014 Evaluation 58 27 12 0 4 0 0 84 4 26
2014 Other services to the public 52 35 11 1 1 0 0 87 2 150
2014 None of the above 48 36 10 4 2 0 0 84 7 472

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 39 19 4 5 1 0 72 9 83
2019 Federal regulators 27 42 12 10 10 0 0 68 20 280
2019 Compliance, inspection and enforcement 27 41 16 9 7 0 0 68 15 425
2019 Communications or public affairs 33 36 13 13 3 1 0 70 17 175
2019 Access to information and privacy 16 33 17 17 17 0 0 49 34 12
2019 Security 38 50 8 0 4 0 0 87 4 22
2019 Science and technology 22 36 18 13 11 0 0 58 24 287
2019 Library services 42 6 11 12 18 0 11 54 33 16
2019 Legal services 36 31 16 4 12 0 0 68 17 48
2019 Administration and operations 36 37 12 8 6 0 1 73 15 491
2019 Human resources 45 27 16 7 5 0 1 72 11 194
2019 Financial management 39 37 9 9 5 0 1 76 14 176
2019 Procurement 36 41 10 9 5 0 0 77 14 30
2019 Real property 22 58 5 14 0 0 0 80 14 14
2019 Materiel management 54 14 22 10 0 0 0 68 10 13
2019 Information management 43 40 7 6 4 0 0 82 10 83
2019 Information technology 35 40 12 5 6 1 0 76 12 251
2019 Internal audit 27 36 20 13 5 0 0 62 18 20
2019 Evaluation 19 47 17 10 7 0 0 66 18 29
2019 Data sciences 49 26 16 6 2 2 0 76 8 50
2019 Policy 37 39 10 8 5 0 0 77 13 481
2019 Project management 42 36 9 8 4 0 0 78 12 163
2019 Other services to the public 21 34 17 11 14 2 2 56 26 103
2019 None of the above 33 28 21 10 7 1 0 62 17 211
2018 Client contact centre 31 35 16 11 6 0 0 67 17 102
2018 Federal regulators 29 38 14 12 7 0 0 67 19 288
2018 Compliance, inspection and enforcement 27 41 13 13 6 0 0 68 19 385
2018 Communications or public affairs 35 30 14 11 8 1 1 66 19 157
2018 Access to information and privacy 7 58 27 7 0 0 0 66 7 13
2018 Security 46 35 4 12 4 0 0 81 15 25
2018 Science and technology 21 29 17 17 14 1 1 51 32 301
2018 Library services 34 38 11 8 8 0 0 72 16 15
2018 Legal services 11 52 5 20 12 0 0 63 32 50
2018 Administration and operations 34 41 10 8 6 0 0 75 14 472
2018 Human resources 40 38 11 7 2 0 2 79 9 175
2018 Financial management 36 38 18 4 4 1 0 74 8 147
2018 Procurement 25 53 6 7 7 0 3 80 14 32
2018 Real property 22 56 22 0 0 0 0 78 0 18
2018 Materiel management 41 39 19 0 0 0 0 81 0 10
2018 Information management 40 32 16 7 4 0 0 72 11 81
2018 Information technology 36 35 14 10 5 1 1 71 15 204
2018 Internal audit 15 59 15 11 0 0 0 74 11 13
2018 Evaluation 22 53 5 8 8 0 3 78 16 36
2018 Data sciences 41 48 3 5 3 0 0 89 8 34
2018 Policy 36 41 11 8 5 0 0 77 13 403
2018 Project management 27 47 11 7 6 1 0 75 14 147
2018 Other services to the public 18 41 11 14 15 0 1 59 29 86
2018 None of the above 32 30 17 11 9 1 0 62 20 194
2017 Client contact centre 36 36 14 7 6 1 0 73 13 106
2017 Federal regulators 27 40 13 13 7 0 0 67 20 276
2017 Compliance, inspection and enforcement 23 38 17 14 7 0 1 61 21 409
2017 Communications or public affairs 29 37 14 15 6 0 0 66 20 139
2017 Access to information and privacy 17 59 6 6 12 0 0 76 18 16
2017 Security 45 45 5 5 0 0 0 90 5 20
2017 Science and technology 25 30 19 14 12 0 0 55 27 357
2017 Library services 38 51 11 0 0 0 0 89 0 18
2017 Legal services 23 36 23 10 8 0 0 59 19 48
2017 Administration and operations 33 38 14 8 5 1 1 72 13 498
2017 Human resources 39 42 9 5 4 0 1 82 10 176
2017 Financial management 41 40 10 6 2 0 1 82 8 153
2017 Procurement 32 36 16 10 3 0 2 70 13 39
2017 Real property 27 38 0 0 35 0 0 65 35 14
2017 Materiel management 55 22 23 0 0 0 0 77 0 12
2017 Information management 37 36 20 3 3 0 0 74 7 82
2017 Information technology 34 40 14 7 6 0 0 73 13 220
2017 Internal audit 66 34 0 0 0 0 0 100 0 14
2017 Evaluation 31 30 21 18 0 0 0 61 18 22
2017 Data sciences 23 31 20 4 16 0 7 58 21 24
2017 Policy 33 42 9 11 4 1 0 76 16 379
2017 Project management 33 43 7 13 5 0 0 76 17 146
2017 Other services to the public 28 33 11 16 12 0 0 61 27 91
2017 None of the above 32 33 16 13 5 0 1 65 19 236
2014 Client contact centre 28 31 16 12 13 0 0 60 25 102
2014 Federal regulators 19 47 12 14 7 1 0 67 21 328
2014 Compliance, inspection and enforcement 22 42 15 13 7 0 0 64 20 462
2014 Communications or public affairs 29 41 9 15 5 0 0 71 20 147
2014 Access to information and privacy 33 62 6 0 0 0 0 94 0 18
2014 Security 46 37 4 9 4 0 0 82 13 22
2014 Science and technology 17 38 17 17 10 0 0 55 27 411
2014 Library services 27 61 13 0 0 0 0 87 0 18
2014 Legal services 20 34 26 8 12 0 0 54 20 51
2014 Administration and operations 26 43 12 11 7 1 0 70 18 533
2014 Human resources 33 39 13 5 8 1 0 73 14 157
2014 Financial management 37 40 14 7 2 1 0 77 9 177
2014 Procurement 26 54 3 14 3 0 0 80 17 39
2014 Real property 23 54 17 0 6 0 0 76 6 13
2014 Materiel management 30 33 16 21 0 0 0 63 21 15
2014 Information management 23 42 11 18 6 0 0 65 24 91
2014 Information technology 29 41 14 11 5 0 0 70 16 254
2014 Internal audit 36 54 0 5 5 0 0 89 11 19
2014 Evaluation 19 53 7 4 16 0 0 73 20 26
2014 Other services to the public 17 33 18 19 11 1 1 51 30 150
2014 None of the above 19 42 14 14 9 0 1 62 24 472

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 30 17 3 9 0 1 71 12 86
2019 Federal regulators 26 36 15 14 9 0 0 62 23 280
2019 Compliance, inspection and enforcement 29 36 14 12 10 0 0 65 21 427
2019 Communications or public affairs 40 33 14 10 3 0 0 73 13 176
2019 Access to information and privacy 25 25 17 26 8 0 0 49 34 12
2019 Security 62 21 13 0 4 0 0 83 4 22
2019 Science and technology 22 32 18 16 11 1 0 55 28 287
2019 Library services 48 29 0 17 6 0 0 77 23 16
2019 Legal services 44 20 14 12 10 0 0 64 22 49
2019 Administration and operations 43 29 14 7 5 0 1 73 12 492
2019 Human resources 49 34 10 2 3 0 0 84 6 195
2019 Financial management 37 43 11 4 4 0 1 81 8 177
2019 Procurement 37 41 13 6 3 0 0 78 9 30
2019 Real property 41 41 12 7 0 0 0 81 7 15
2019 Materiel management 54 29 7 0 10 0 0 83 10 13
2019 Information management 44 29 19 5 3 0 0 73 8 84
2019 Information technology 37 40 11 8 4 0 0 77 12 251
2019 Internal audit 35 37 15 13 0 0 0 72 13 20
2019 Evaluation 25 41 13 17 3 0 0 66 20 30
2019 Data sciences 48 26 16 3 7 0 0 73 11 50
2019 Policy 40 34 11 8 5 0 0 75 14 483
2019 Project management 43 32 10 9 5 1 0 76 14 166
2019 Other services to the public 22 33 20 8 12 2 2 58 21 103
2019 None of the above 35 34 16 10 6 0 0 69 15 213
2018 Client contact centre 34 31 20 10 4 0 0 66 14 103
2018 Federal regulators 27 33 17 13 10 0 0 60 23 287
2018 Compliance, inspection and enforcement 26 34 20 11 8 0 0 61 19 381
2018 Communications or public affairs 34 32 13 11 9 1 1 67 20 155
2018 Access to information and privacy 21 48 16 15 0 0 0 70 15 13
2018 Security 43 34 16 7 0 0 0 76 7 25
2018 Science and technology 25 26 17 16 15 1 1 52 32 301
2018 Library services 40 36 6 19 0 0 0 75 19 15
2018 Legal services 20 40 20 3 16 0 0 60 20 50
2018 Administration and operations 39 34 15 8 4 0 0 73 12 470
2018 Human resources 54 30 10 3 2 0 0 85 5 174
2018 Financial management 39 36 16 5 3 0 1 75 9 147
2018 Procurement 32 26 26 3 10 0 3 60 13 31
2018 Real property 52 42 5 0 0 0 0 95 0 18
2018 Materiel management 42 36 10 12 0 0 0 78 12 10
2018 Information management 40 38 16 2 4 0 0 77 7 82
2018 Information technology 43 28 13 10 5 0 1 72 15 204
2018 Internal audit 60 22 19 0 0 0 0 81 0 13
2018 Evaluation 21 42 16 16 3 0 3 65 19 36
2018 Data sciences 47 37 8 3 5 0 0 84 8 34
2018 Policy 36 37 12 11 5 0 0 72 16 406
2018 Project management 39 36 14 5 6 0 0 75 11 147
2018 Other services to the public 23 32 16 15 13 0 1 55 28 87
2018 None of the above 36 26 15 10 11 1 1 62 22 195
2017 Client contact centre 42 34 12 6 6 1 0 76 12 104
2017 Federal regulators 28 33 15 16 8 0 0 61 24 276
2017 Compliance, inspection and enforcement 24 33 21 12 10 0 0 57 22 409
2017 Communications or public affairs 35 35 14 11 6 0 0 69 17 139
2017 Access to information and privacy 29 43 6 11 12 0 0 71 23 16
2017 Security 66 25 5 5 0 0 0 90 5 20
2017 Science and technology 22 30 20 14 13 0 0 53 27 356
2017 Library services 39 51 0 4 6 0 0 90 10 18
2017 Legal services 29 31 23 6 10 0 0 61 17 48
2017 Administration and operations 39 36 14 6 5 0 0 75 11 500
2017 Human resources 46 38 9 4 3 0 0 84 7 176
2017 Financial management 42 40 11 4 2 0 1 82 7 153
2017 Procurement 40 36 12 3 8 0 2 77 10 39
2017 Real property 37 28 7 0 28 0 0 65 28 14
2017 Materiel management 67 15 8 10 0 0 0 82 10 12
2017 Information management 32 44 19 2 2 0 0 76 5 82
2017 Information technology 38 36 10 10 7 0 0 74 17 220
2017 Internal audit 67 27 7 0 0 0 0 93 0 14
2017 Evaluation 22 48 18 4 9 0 0 70 13 22
2017 Data sciences 19 50 11 13 8 0 0 69 20 24
2017 Policy 33 38 13 9 7 1 0 71 16 380
2017 Project management 40 31 10 10 8 0 0 72 18 147
2017 Other services to the public 28 25 19 16 13 0 0 53 28 91
2017 None of the above 29 33 19 13 5 0 0 62 18 237
2014 Client contact centre 29 37 21 5 8 0 0 66 13 102
2014 Federal regulators 23 38 15 14 10 0 0 61 25 328
2014 Compliance, inspection and enforcement 25 35 15 16 8 1 0 61 24 462
2014 Communications or public affairs 35 32 15 15 4 0 0 66 19 146
2014 Access to information and privacy 50 33 6 11 0 0 0 83 11 18
2014 Security 50 37 9 4 0 0 0 87 4 22
2014 Science and technology 18 33 21 15 12 0 0 52 27 411
2014 Library services 33 54 13 0 0 0 0 87 0 18
2014 Legal services 28 21 29 18 4 0 0 49 22 51
2014 Administration and operations 32 38 14 8 8 0 0 70 15 533
2014 Human resources 37 38 7 9 8 1 1 76 17 157
2014 Financial management 39 36 14 9 2 0 0 75 10 176
2014 Procurement 29 39 16 11 6 0 0 68 16 39
2014 Real property 29 56 8 0 6 0 0 85 6 13
2014 Materiel management 24 44 15 16 0 0 0 69 16 15
2014 Information management 24 39 14 18 5 0 0 63 23 91
2014 Information technology 37 37 11 9 5 0 0 75 14 254
2014 Internal audit 46 43 0 5 5 0 0 89 11 19
2014 Evaluation 19 54 8 16 4 0 0 73 20 26
2014 Other services to the public 24 27 18 21 9 0 1 51 31 150
2014 None of the above 25 34 17 15 9 0 0 59 24 472

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 45 12 4 4 1 1 80 8 83
2019 Federal regulators 34 38 13 11 3 0 0 73 14 273
2019 Compliance, inspection and enforcement 28 41 16 10 4 0 0 70 15 420
2019 Communications or public affairs 38 37 11 10 3 1 0 76 13 174
2019 Access to information and privacy 16 25 26 25 9 0 0 41 34 12
2019 Security 37 37 18 0 8 0 0 74 8 22
2019 Science and technology 31 38 18 8 3 1 0 70 11 284
2019 Library services 42 29 0 12 18 0 0 71 29 16
2019 Legal services 25 43 16 8 8 0 0 68 16 47
2019 Administration and operations 43 36 11 7 3 0 1 79 10 485
2019 Human resources 49 34 6 7 2 0 1 84 10 191
2019 Financial management 42 42 8 5 2 0 0 84 8 176
2019 Procurement 40 33 20 8 0 0 0 72 8 29
2019 Real property 34 52 7 7 0 0 0 86 7 15
2019 Materiel management 45 55 0 0 0 0 0 100 0 13
2019 Information management 38 42 12 6 2 1 0 81 8 84
2019 Information technology 34 38 14 7 5 1 0 74 12 248
2019 Internal audit 42 37 11 5 0 0 5 83 5 19
2019 Evaluation 35 37 19 3 3 0 3 74 7 30
2019 Data sciences 43 42 14 2 0 0 0 84 2 50
2019 Policy 41 38 9 6 2 0 3 82 9 479
2019 Project management 36 43 10 8 2 0 0 79 10 163
2019 Other services to the public 25 37 16 8 10 0 5 65 18 101
2019 None of the above 31 38 16 9 5 0 0 69 14 208
2018 Client contact centre 33 37 16 6 8 0 0 70 14 101
2018 Federal regulators 30 35 15 14 6 0 0 65 20 289
2018 Compliance, inspection and enforcement 24 37 19 12 6 0 1 62 18 384
2018 Communications or public affairs 34 32 10 15 9 1 0 67 23 157
2018 Access to information and privacy 0 52 33 15 0 0 0 52 15 13
2018 Security 49 35 0 15 0 0 0 85 15 24
2018 Science and technology 29 32 20 11 7 1 0 62 18 303
2018 Library services 37 22 19 14 8 0 0 59 22 15
2018 Legal services 24 35 16 19 4 2 0 61 23 51
2018 Administration and operations 38 39 13 7 3 0 0 77 10 468
2018 Human resources 47 35 10 4 4 0 1 82 8 175
2018 Financial management 39 41 14 4 3 0 0 79 7 146
2018 Procurement 25 47 12 6 6 0 3 74 13 32
2018 Real property 36 37 27 0 0 0 0 73 0 18
2018 Materiel management 37 19 44 0 0 0 0 56 0 10
2018 Information management 38 36 19 4 4 0 0 74 7 82
2018 Information technology 35 38 16 5 6 0 1 73 11 205
2018 Internal audit 59 41 0 0 0 0 0 100 0 13
2018 Evaluation 33 35 11 16 3 0 3 70 19 36
2018 Data sciences 48 36 11 5 0 0 0 84 5 34
2018 Policy 33 39 12 9 6 0 1 73 15 405
2018 Project management 34 36 10 13 6 0 1 70 19 147
2018 Other services to the public 25 39 14 9 13 0 0 64 22 88
2018 None of the above 36 31 14 10 7 0 1 68 18 194
2017 Client contact centre 44 35 9 8 5 0 0 78 13 106
2017 Federal regulators 30 35 17 13 5 0 1 65 17 276
2017 Compliance, inspection and enforcement 29 34 16 14 7 0 0 64 20 409
2017 Communications or public affairs 29 36 19 12 4 0 0 65 16 139
2017 Access to information and privacy 17 42 0 18 24 0 0 58 42 16
2017 Security 56 34 5 5 0 0 0 90 5 20
2017 Science and technology 28 37 19 8 7 0 1 65 16 357
2017 Library services 45 28 17 11 0 0 0 73 11 18
2017 Legal services 40 35 12 2 10 0 0 75 13 48
2017 Administration and operations 41 38 11 6 3 0 0 79 9 502
2017 Human resources 44 41 7 5 4 0 0 85 8 176
2017 Financial management 42 43 9 1 3 0 1 86 5 153
2017 Procurement 46 24 22 0 5 0 2 72 5 39
2017 Real property 34 24 7 7 28 0 0 59 35 14
2017 Materiel management 55 25 21 0 0 0 0 79 0 12
2017 Information management 41 36 19 1 2 0 0 77 4 80
2017 Information technology 31 41 16 7 4 0 0 73 11 220
2017 Internal audit 60 27 13 0 0 0 0 87 0 14
2017 Evaluation 31 56 4 0 9 0 0 87 9 22
2017 Data sciences 30 38 16 4 8 0 4 71 12 24
2017 Policy 31 41 12 10 5 0 1 73 15 380
2017 Project management 35 36 11 10 8 0 0 71 18 148
2017 Other services to the public 29 39 14 11 7 0 0 68 18 91
2017 None of the above 29 38 17 11 3 0 1 68 14 236
2014 Client contact centre 32 42 15 6 5 0 0 74 11 102
2014 Federal regulators 23 42 16 12 5 1 0 67 17 328
2014 Compliance, inspection and enforcement 25 43 16 11 4 0 0 68 15 462
2014 Communications or public affairs 36 38 14 9 3 0 1 74 12 147
2014 Access to information and privacy 45 44 6 6 0 0 0 89 6 18
2014 Security 55 28 13 0 0 0 4 86 0 22
2014 Science and technology 20 36 22 13 7 1 1 57 20 409
2014 Library services 54 39 7 0 0 0 0 93 0 18
2014 Legal services 30 21 34 12 4 0 0 51 16 51
2014 Administration and operations 32 42 13 8 5 0 0 75 12 533
2014 Human resources 43 37 8 6 4 3 0 82 10 157
2014 Financial management 43 42 10 3 2 0 0 85 5 177
2014 Procurement 29 36 15 19 0 0 0 65 19 39
2014 Real property 32 52 16 0 0 0 0 84 0 13
2014 Materiel management 36 33 8 23 0 0 0 69 23 15
2014 Information management 25 42 20 7 6 0 1 68 12 91
2014 Information technology 35 38 15 10 2 0 0 73 12 254
2014 Internal audit 41 53 5 0 0 0 0 95 0 19
2014 Evaluation 19 50 8 16 8 0 0 69 24 26
2014 Other services to the public 25 41 16 11 6 0 1 66 17 150
2014 None of the above 24 38 17 12 8 1 1 63 20 471

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 39 14 2 3 0 1 80 5 86
2019 Federal regulators 44 35 11 7 3 0 0 79 10 280
2019 Compliance, inspection and enforcement 39 40 13 5 3 0 0 80 8 428
2019 Communications or public affairs 48 33 13 5 1 0 0 81 6 176
2019 Access to information and privacy 25 17 33 17 8 0 0 42 25 12
2019 Security 53 38 9 0 0 0 0 91 0 22
2019 Science and technology 39 40 15 5 2 0 0 78 7 288
2019 Library services 54 23 12 12 0 0 0 77 12 16
2019 Legal services 42 39 11 2 6 0 0 81 8 49
2019 Administration and operations 45 36 10 5 3 0 0 81 8 494
2019 Human resources 54 30 10 3 3 0 0 84 6 191
2019 Financial management 44 43 6 3 4 0 0 87 7 178
2019 Procurement 49 35 16 0 0 0 0 84 0 30
2019 Real property 34 46 14 7 0 0 0 79 7 15
2019 Materiel management 69 24 7 0 0 0 0 93 0 13
2019 Information management 44 43 10 3 0 0 0 87 3 85
2019 Information technology 37 41 12 7 3 0 0 78 10 249
2019 Internal audit 51 35 9 5 0 0 0 86 5 20
2019 Evaluation 35 39 19 3 3 0 0 75 6 31
2019 Data sciences 53 31 12 2 2 0 0 84 3 50
2019 Policy 46 37 9 6 2 0 0 83 8 487
2019 Project management 42 42 8 5 4 0 0 83 9 167
2019 Other services to the public 34 37 19 4 5 1 0 72 8 102
2019 None of the above 39 40 11 5 5 0 0 79 10 212
2018 Client contact centre 42 35 13 5 6 0 0 76 11 103
2018 Federal regulators 37 41 13 7 2 0 0 78 9 290
2018 Compliance, inspection and enforcement 35 41 13 8 3 0 0 76 11 383
2018 Communications or public affairs 37 38 12 8 5 0 0 75 13 157
2018 Access to information and privacy 29 29 34 0 7 0 0 58 7 13
2018 Security 47 38 4 7 4 0 0 85 12 25
2018 Science and technology 39 36 17 4 4 0 0 76 8 303
2018 Library services 61 5 28 5 0 0 0 67 5 15
2018 Legal services 30 42 16 8 4 0 0 73 12 51
2018 Administration and operations 40 38 13 6 3 0 0 78 9 472
2018 Human resources 45 37 11 4 2 0 0 83 6 176
2018 Financial management 39 42 13 3 3 0 0 82 5 148
2018 Procurement 41 31 21 0 6 0 0 72 6 32
2018 Real property 42 48 11 0 0 0 0 89 0 18
2018 Materiel management 68 10 22 0 0 0 0 78 0 10
2018 Information management 39 43 8 8 2 0 0 83 10 82
2018 Information technology 39 33 14 10 5 0 0 72 14 206
2018 Internal audit 70 30 0 0 0 0 0 100 0 13
2018 Evaluation 25 56 18 0 0 0 0 82 0 36
2018 Data sciences 50 30 12 5 3 0 0 80 8 34
2018 Policy 40 38 10 8 4 0 0 78 12 406
2018 Project management 44 31 13 7 4 1 0 75 11 147
2018 Other services to the public 37 44 10 4 5 0 0 81 9 88
2018 None of the above 40 34 12 9 5 0 1 74 14 197
2017 Client contact centre 49 35 9 3 4 0 0 84 6 106
2017 Federal regulators 36 42 10 9 4 0 0 77 12 276
2017 Compliance, inspection and enforcement 33 41 14 9 2 0 0 75 11 409
2017 Communications or public affairs 34 41 11 11 4 0 0 74 15 139
2017 Access to information and privacy 18 64 6 6 6 0 0 82 12 16
2017 Security 66 24 5 5 0 0 0 90 5 20
2017 Science and technology 38 40 14 6 2 0 0 79 8 357
2017 Library services 60 34 5 0 0 0 0 95 0 18
2017 Legal services 46 29 16 6 2 0 0 75 8 48
2017 Administration and operations 41 37 10 6 5 1 0 79 11 501
2017 Human resources 46 41 9 3 2 0 0 87 4 176
2017 Financial management 46 41 9 2 1 0 0 87 4 153
2017 Procurement 46 40 12 0 3 0 0 86 3 39
2017 Real property 44 35 7 7 7 0 0 79 14 14
2017 Materiel management 44 38 18 0 0 0 0 82 0 12
2017 Information management 39 41 14 3 2 0 0 80 6 82
2017 Information technology 38 40 13 7 3 0 0 78 9 220
2017 Internal audit 59 34 0 7 0 0 0 93 7 14
2017 Evaluation 39 43 17 0 0 0 0 83 0 22
2017 Data sciences 20 41 16 8 16 0 0 61 23 24
2017 Policy 39 41 9 6 4 0 0 80 10 379
2017 Project management 39 38 10 8 5 0 0 77 13 148
2017 Other services to the public 38 33 18 8 3 0 0 70 12 91
2017 None of the above 37 39 12 7 4 1 0 77 11 237
2014 Client contact centre 38 39 11 6 5 1 0 78 11 102
2014 Federal regulators 35 44 11 6 3 1 0 79 10 328
2014 Compliance, inspection and enforcement 38 40 13 6 2 0 0 78 9 462
2014 Communications or public affairs 38 39 14 5 5 0 0 77 10 147
2014 Access to information and privacy 50 39 0 6 6 0 0 89 11 18
2014 Security 64 27 4 4 0 0 0 91 4 22
2014 Science and technology 36 42 12 7 3 0 0 78 10 411
2014 Library services 52 36 5 7 0 0 0 88 7 18
2014 Legal services 42 40 12 6 0 0 0 82 6 51
2014 Administration and operations 36 42 13 5 3 1 0 78 9 533
2014 Human resources 46 34 12 4 3 0 0 81 7 157
2014 Financial management 49 37 8 3 3 0 0 87 6 177
2014 Procurement 43 38 11 3 3 0 2 83 6 39
2014 Real property 58 21 8 6 6 0 0 79 13 13
2014 Materiel management 42 29 15 14 0 0 0 71 14 15
2014 Information management 25 51 11 8 6 0 0 76 13 91
2014 Information technology 41 40 8 7 3 0 0 82 10 254
2014 Internal audit 41 53 0 0 5 0 0 95 5 19
2014 Evaluation 46 27 15 8 4 0 0 73 12 26
2014 Other services to the public 36 42 13 7 3 0 0 78 9 150
2014 None of the above 30 41 14 9 6 0 0 71 15 471

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 24 13 6 0 0 0 82 6 86
2019 Federal regulators 33 36 20 6 3 0 1 70 10 277
2019 Compliance, inspection and enforcement 34 36 15 8 5 0 1 71 14 427
2019 Communications or public affairs 35 34 21 6 4 0 1 70 9 175
2019 Access to information and privacy 15 16 34 9 26 0 0 32 34 12
2019 Security 35 30 8 9 18 0 0 65 26 22
2019 Science and technology 44 31 15 6 3 0 0 76 9 286
2019 Library services 57 6 18 12 6 0 0 63 19 15
2019 Legal services 33 41 20 4 2 0 0 74 6 49
2019 Administration and operations 46 32 15 5 2 0 0 78 7 492
2019 Human resources 43 34 13 7 3 0 0 77 10 192
2019 Financial management 43 39 12 3 2 1 0 83 5 176
2019 Procurement 38 35 9 14 3 0 0 73 18 30
2019 Real property 35 43 14 7 0 0 0 78 7 14
2019 Materiel management 100 0 0 0 0 0 0 100 0 13
2019 Information management 53 30 11 4 2 0 0 83 6 85
2019 Information technology 39 32 16 9 3 0 0 71 12 251
2019 Internal audit 42 31 23 4 0 0 0 72 4 20
2019 Evaluation 48 22 19 11 0 0 0 70 11 30
2019 Data sciences 52 26 15 7 0 0 0 78 7 49
2019 Policy 37 35 17 8 3 0 0 72 11 484
2019 Project management 37 32 14 10 7 0 0 69 17 167
2019 Other services to the public 38 31 19 7 5 0 0 69 12 102
2019 None of the above 34 38 15 7 5 0 0 72 13 213
2018 Client contact centre 46 33 16 4 1 0 0 79 5 103
2018 Federal regulators 40 26 16 11 6 0 0 67 17 288
2018 Compliance, inspection and enforcement 35 36 19 7 3 0 0 71 10 384
2018 Communications or public affairs 35 31 19 10 6 0 0 65 15 156
2018 Access to information and privacy 8 47 22 22 0 0 0 56 22 13
2018 Security 13 45 19 15 8 0 0 58 23 25
2018 Science and technology 38 30 18 9 4 0 0 68 13 305
2018 Library services 27 45 14 5 8 0 0 72 14 15
2018 Legal services 34 36 11 10 10 0 0 70 19 51
2018 Administration and operations 47 29 14 6 3 0 0 76 10 473
2018 Human resources 40 25 13 13 9 0 1 65 22 177
2018 Financial management 44 32 14 8 2 0 0 76 10 149
2018 Procurement 31 40 16 3 10 0 0 71 13 32
2018 Real property 22 47 26 5 0 0 0 69 5 18
2018 Materiel management 42 49 10 0 0 0 0 90 0 10
2018 Information management 57 29 10 2 0 0 1 87 2 82
2018 Information technology 39 30 16 8 6 1 1 69 14 206
2018 Internal audit 34 29 22 15 0 0 0 63 15 13
2018 Evaluation 43 40 11 6 0 0 0 83 6 35
2018 Data sciences 58 21 12 7 3 0 0 79 10 34
2018 Policy 30 34 18 9 7 0 1 65 17 407
2018 Project management 30 33 18 13 6 0 0 63 19 148
2018 Other services to the public 42 18 20 13 3 2 1 62 17 88
2018 None of the above 39 33 17 6 4 1 1 73 10 196
2017 Client contact centre 57 26 9 4 1 0 3 86 5 107
2017 Federal regulators 32 32 24 7 3 0 1 65 10 279
2017 Compliance, inspection and enforcement 39 35 17 5 2 0 1 76 7 411
2017 Communications or public affairs 31 38 14 10 6 0 1 69 17 140
2017 Access to information and privacy 29 12 30 5 24 0 0 42 29 16
2017 Security 49 25 15 5 5 0 0 75 10 20
2017 Science and technology 39 37 15 7 2 0 0 76 8 357
2017 Library services 40 45 10 6 0 0 0 84 6 18
2017 Legal services 31 38 18 10 2 0 0 69 13 48
2017 Administration and operations 44 36 11 6 2 1 0 80 8 503
2017 Human resources 34 32 20 8 6 0 0 66 14 176
2017 Financial management 46 36 10 7 1 0 0 82 8 153
2017 Procurement 38 39 15 8 0 0 0 77 8 39
2017 Real property 14 21 38 7 7 0 14 40 16 14
2017 Materiel management 57 43 0 0 0 0 0 100 0 12
2017 Information management 61 26 11 1 0 0 0 88 1 82
2017 Information technology 38 36 12 10 4 0 0 74 14 220
2017 Internal audit 40 20 32 7 0 0 0 60 7 14
2017 Evaluation 22 47 22 10 0 0 0 68 10 22
2017 Data sciences 48 32 13 0 4 4 0 83 4 24
2017 Policy 26 38 20 11 4 0 1 65 15 380
2017 Project management 29 35 22 7 5 0 2 66 12 148
2017 Other services to the public 45 29 14 6 4 0 1 76 11 91
2017 None of the above 47 31 13 5 2 1 1 80 7 237
2014 Client contact centre 45 39 11 4 1 0 0 84 5 102
2014 Federal regulators 26 36 23 10 5 0 1 62 15 328
2014 Compliance, inspection and enforcement 34 39 18 6 3 0 1 73 9 461
2014 Communications or public affairs 37 38 16 7 1 0 0 76 8 147
2014 Access to information and privacy 33 50 11 0 6 0 0 83 6 18
2014 Security 18 36 37 5 4 0 0 54 9 22
2014 Science and technology 33 37 19 8 3 0 0 71 10 411
2014 Library services 51 27 17 0 5 0 0 78 5 18
2014 Legal services 45 25 18 6 6 0 0 71 12 51
2014 Administration and operations 40 39 14 4 2 0 0 80 6 533
2014 Human resources 34 38 18 5 4 1 0 72 10 157
2014 Financial management 51 33 11 4 2 0 0 83 6 177
2014 Procurement 17 32 33 16 2 0 0 49 18 39
2014 Real property 8 41 36 8 6 0 0 50 15 13
2014 Materiel management 30 50 20 0 0 0 0 80 0 15
2014 Information management 40 34 15 4 4 0 2 76 9 91
2014 Information technology 45 32 16 6 2 0 1 77 7 254
2014 Internal audit 69 31 0 0 0 0 0 100 0 19
2014 Evaluation 38 42 12 4 4 0 0 80 8 26
2014 Other services to the public 40 33 19 5 3 0 0 73 8 150
2014 None of the above 34 39 15 8 3 0 1 73 11 472

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 22 37 17 8 1 5 26 34 84
2019 Federal regulators 8 20 38 25 8 1 1 34 28 279
2019 Compliance, inspection and enforcement 6 23 33 25 13 0 0 38 29 425
2019 Communications or public affairs 14 28 36 13 8 0 1 21 43 176
2019 Access to information and privacy 16 43 9 9 24 0 0 33 59 12
2019 Security 16 14 41 12 16 0 0 29 30 22
2019 Science and technology 7 19 38 23 11 1 1 34 27 288
2019 Library services 6 31 19 12 20 0 12 37 42 15
2019 Legal services 8 22 32 19 16 3 0 36 31 49
2019 Administration and operations 10 20 35 22 11 0 2 34 30 494
2019 Human resources 18 36 24 12 8 0 1 21 55 193
2019 Financial management 4 18 34 32 9 1 1 43 22 178
2019 Procurement 0 13 44 20 19 0 3 41 14 29
2019 Real property 22 43 28 0 7 0 0 7 65 14
2019 Materiel management 0 10 21 49 13 7 0 66 11 13
2019 Information management 9 29 39 14 7 1 1 21 38 85
2019 Information technology 12 32 33 16 6 0 1 22 44 250
2019 Internal audit 5 9 27 46 13 0 0 59 14 20
2019 Evaluation 9 16 21 38 17 0 0 55 25 31
2019 Data sciences 7 19 33 28 12 0 0 41 26 50
2019 Policy 9 19 45 20 7 0 1 26 28 485
2019 Project management 10 25 34 16 12 3 0 28 37 166
2019 Other services to the public 13 15 33 19 16 1 3 36 29 103
2019 None of the above 9 25 36 18 8 3 1 27 35 213
2018 Client contact centre 10 24 29 30 5 0 2 36 35 103
2018 Federal regulators 10 20 40 22 8 0 0 30 29 289
2018 Compliance, inspection and enforcement 5 22 38 25 9 0 1 34 28 383
2018 Communications or public affairs 22 27 36 11 3 1 1 14 49 156
2018 Access to information and privacy 0 29 44 27 0 0 0 27 29 13
2018 Security 20 19 25 20 18 0 0 37 38 25
2018 Science and technology 8 18 34 24 14 1 1 39 27 304
2018 Library services 16 19 30 15 14 0 5 30 38 15
2018 Legal services 8 24 36 20 4 8 0 26 34 51
2018 Administration and operations 8 24 34 20 11 0 2 32 33 470
2018 Human resources 16 22 39 13 6 2 1 20 40 177
2018 Financial management 7 17 40 28 8 0 0 35 25 149
2018 Procurement 6 25 49 7 10 0 3 17 33 31
2018 Real property 16 58 26 0 0 0 0 0 74 18
2018 Materiel management 0 19 29 32 19 0 0 51 19 10
2018 Information management 7 21 40 16 7 2 7 26 30 81
2018 Information technology 12 28 35 17 7 1 1 24 41 206
2018 Internal audit 0 7 59 23 11 0 0 34 7 13
2018 Evaluation 7 16 39 26 5 4 3 34 24 36
2018 Data sciences 0 18 38 31 13 0 0 44 18 34
2018 Policy 11 24 40 20 4 0 1 24 35 405
2018 Project management 14 26 39 11 8 0 1 19 41 148
2018 Other services to the public 8 22 25 28 10 2 4 40 32 88
2018 None of the above 8 24 32 24 8 1 3 33 34 196
2017 Client contact centre 7 22 35 16 14 3 4 32 30 106
2017 Federal regulators 10 21 36 19 10 2 2 30 33 275
2017 Compliance, inspection and enforcement 6 17 39 23 10 1 3 35 24 410
2017 Communications or public affairs 22 31 30 8 8 1 2 16 54 140
2017 Access to information and privacy 12 30 37 6 11 0 5 18 44 16
2017 Security 15 15 35 10 15 5 5 29 33 20
2017 Science and technology 9 18 39 21 11 1 3 32 28 357
2017 Library services 0 22 23 33 22 0 0 55 22 18
2017 Legal services 2 23 27 27 17 2 2 46 26 48
2017 Administration and operations 9 21 34 20 11 1 4 33 32 499
2017 Human resources 12 24 36 15 6 1 5 23 39 176
2017 Financial management 10 15 30 26 13 1 5 41 26 153
2017 Procurement 5 22 28 26 17 0 2 44 27 39
2017 Real property 7 38 55 0 0 0 0 0 45 13
2017 Materiel management 8 15 17 27 26 7 0 57 24 12
2017 Information management 3 16 39 20 16 0 6 37 21 82
2017 Information technology 9 25 35 19 6 1 4 27 36 219
2017 Internal audit 0 6 61 13 14 0 6 29 6 14
2017 Evaluation 0 22 47 22 9 0 0 31 22 22
2017 Data sciences 8 12 40 22 10 0 7 35 22 24
2017 Policy 12 28 37 15 7 1 1 22 40 378
2017 Project management 15 28 31 16 7 1 2 24 44 147
2017 Other services to the public 3 24 45 18 7 1 1 26 28 90
2017 None of the above 9 16 40 18 13 2 4 32 26 236
2014 Client contact centre 7 25 44 15 6 1 2 21 33 102
2014 Federal regulators 7 27 40 17 5 1 2 23 35 328
2014 Compliance, inspection and enforcement 6 24 37 21 8 2 3 31 31 462
2014 Communications or public affairs 14 30 35 11 6 1 3 18 45 147
2014 Access to information and privacy 0 34 44 11 11 0 0 22 34 18
2014 Security 14 13 37 18 14 0 4 33 28 22
2014 Science and technology 8 26 38 18 9 0 1 27 34 411
2014 Library services 0 13 38 37 12 0 0 49 13 18
2014 Legal services 2 22 34 29 12 2 0 42 24 51
2014 Administration and operations 7 27 37 18 7 1 3 26 36 532
2014 Human resources 8 25 44 16 3 2 2 20 35 156
2014 Financial management 6 18 38 26 8 1 3 36 25 177
2014 Procurement 16 23 29 17 15 0 0 32 39 39
2014 Real property 13 31 32 15 8 0 0 24 44 13
2014 Materiel management 0 34 41 12 12 0 0 24 34 15
2014 Information management 10 32 27 25 6 0 1 31 43 91
2014 Information technology 7 28 39 15 6 2 3 22 37 254
2014 Internal audit 6 5 48 31 10 0 0 41 11 19
2014 Evaluation 4 28 36 24 8 0 0 32 32 25
2014 Other services to the public 11 22 33 21 11 0 2 32 34 150
2014 None of the above 11 25 41 13 6 1 2 20 38 470

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 5 17 26 29 11 7 5 45 25 86
2019 Federal regulators 6 16 26 32 19 1 1 51 22 280
2019 Compliance, inspection and enforcement 7 14 23 30 23 2 1 55 21 426
2019 Communications or public affairs 10 22 23 25 15 3 1 42 34 175
2019 Access to information and privacy 9 33 26 0 24 9 0 26 46 12
2019 Security 9 22 16 16 31 5 0 50 33 22
2019 Science and technology 3 9 22 31 31 2 1 65 13 286
2019 Library services 12 30 11 17 20 0 11 41 47 16
2019 Legal services 9 10 24 29 25 3 0 56 20 49
2019 Administration and operations 7 16 25 28 20 1 3 51 23 490
2019 Human resources 15 27 27 15 10 4 3 27 45 195
2019 Financial management 5 10 25 36 20 2 2 58 16 178
2019 Procurement 3 17 35 13 29 0 3 43 21 30
2019 Real property 7 36 35 0 7 14 0 8 51 14
2019 Materiel management 0 17 22 32 22 0 7 58 19 13
2019 Information management 9 15 27 25 18 2 3 46 25 83
2019 Information technology 10 19 31 23 16 1 0 40 29 249
2019 Internal audit 0 9 32 31 22 6 0 56 10 20
2019 Evaluation 10 5 19 25 35 3 3 63 16 31
2019 Data sciences 8 18 12 34 25 3 0 60 27 50
2019 Policy 4 9 22 40 23 2 0 64 14 485
2019 Project management 6 18 25 25 20 4 1 48 26 166
2019 Other services to the public 13 13 25 23 20 3 4 46 27 103
2019 None of the above 7 17 27 28 16 4 2 46 25 210
2018 Client contact centre 7 22 24 27 13 4 3 42 32 103
2018 Federal regulators 8 18 28 27 18 1 1 46 26 288
2018 Compliance, inspection and enforcement 7 13 28 30 19 3 1 51 20 381
2018 Communications or public affairs 18 20 24 26 8 2 1 35 40 155
2018 Access to information and privacy 0 15 36 34 15 0 0 49 15 13
2018 Security 7 12 34 21 21 4 0 44 20 25
2018 Science and technology 6 10 17 37 27 2 1 66 16 302
2018 Library services 16 19 30 20 8 0 5 30 38 15
2018 Legal services 12 17 20 33 12 4 2 48 31 51
2018 Administration and operations 7 16 27 26 19 2 4 47 24 471
2018 Human resources 9 13 33 25 17 3 0 43 23 176
2018 Financial management 4 13 34 36 12 1 1 48 17 147
2018 Procurement 9 23 32 19 10 3 3 31 35 31
2018 Real property 11 22 33 15 5 14 0 24 38 18
2018 Materiel management 0 22 19 22 37 0 0 59 22 10
2018 Information management 5 21 22 22 16 6 6 44 30 82
2018 Information technology 9 18 28 27 14 3 1 42 28 204
2018 Internal audit 0 22 41 22 15 0 0 37 22 13
2018 Evaluation 6 0 34 34 19 7 0 57 6 36
2018 Data sciences 5 3 20 34 35 3 0 71 8 34
2018 Policy 7 12 26 37 15 2 1 54 19 405
2018 Project management 14 20 23 21 16 3 2 39 37 148
2018 Other services to the public 10 10 28 24 23 2 4 50 21 88
2018 None of the above 8 12 25 33 14 3 5 51 22 195
2017 Client contact centre 6 13 19 23 29 5 6 58 21 106
2017 Federal regulators 7 17 33 24 15 1 2 41 24 274
2017 Compliance, inspection and enforcement 6 17 27 24 20 3 3 47 25 409
2017 Communications or public affairs 16 19 30 19 10 3 3 31 37 139
2017 Access to information and privacy 13 13 25 20 24 0 5 47 27 15
2017 Security 10 15 15 15 26 10 10 51 31 20
2017 Science and technology 5 9 18 36 26 3 4 66 15 356
2017 Library services 5 28 16 23 28 0 0 51 34 18
2017 Legal services 10 6 25 25 22 8 2 53 18 48
2017 Administration and operations 8 12 25 27 20 4 6 51 21 500
2017 Human resources 5 12 30 24 15 5 10 45 20 176
2017 Financial management 3 11 20 32 26 1 7 63 16 153
2017 Procurement 3 10 25 37 17 0 7 59 14 38
2017 Real property 15 22 34 15 0 7 7 17 43 13
2017 Materiel management 7 16 10 0 53 7 7 62 26 12
2017 Information management 7 9 27 20 24 6 7 50 19 82
2017 Information technology 8 16 27 26 13 4 6 43 27 218
2017 Internal audit 0 7 27 26 28 0 13 62 8 14
2017 Evaluation 9 22 9 33 26 0 0 60 31 22
2017 Data sciences 4 12 16 46 14 0 7 65 17 24
2017 Policy 10 15 24 30 16 2 3 48 27 380
2017 Project management 9 18 31 22 14 3 2 38 29 146
2017 Other services to the public 11 19 18 26 16 4 6 46 34 90
2017 None of the above 9 14 23 23 21 5 5 49 26 234
2014 Client contact centre 5 26 25 21 15 5 3 39 33 102
2014 Federal regulators 7 17 29 35 9 1 2 46 25 328
2014 Compliance, inspection and enforcement 5 17 27 32 13 3 3 48 23 461
2014 Communications or public affairs 4 14 28 31 17 3 3 52 19 147
2014 Access to information and privacy 0 6 22 39 17 6 11 67 7 18
2014 Security 14 14 22 23 27 0 0 50 28 22
2014 Science and technology 7 17 21 29 21 2 3 52 26 411
2014 Library services 7 0 22 35 30 7 0 69 7 18
2014 Legal services 2 14 23 29 22 4 6 57 17 51
2014 Administration and operations 5 16 28 28 16 3 5 47 23 530
2014 Human resources 5 13 34 28 14 4 3 45 19 156
2014 Financial management 3 12 25 33 19 3 5 57 16 177
2014 Procurement 3 21 31 29 15 0 0 45 24 39
2014 Real property 13 15 29 35 8 0 0 43 27 13
2014 Materiel management 0 29 22 31 18 0 0 50 29 15
2014 Information management 14 16 33 20 14 2 1 35 31 91
2014 Information technology 6 15 28 29 14 3 5 47 23 253
2014 Internal audit 0 0 22 52 26 0 0 78 0 19
2014 Evaluation 0 16 36 28 20 0 0 48 16 25
2014 Other services to the public 5 15 29 23 20 3 4 47 22 149
2014 None of the above 8 17 27 26 15 3 3 44 27 470

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 22 27 17 6 5 8 25 44 86
2019 Federal regulators 12 21 32 23 10 1 1 33 34 280
2019 Compliance, inspection and enforcement 17 22 29 18 10 1 2 29 41 425
2019 Communications or public affairs 23 18 38 15 4 1 2 19 42 176
2019 Access to information and privacy 16 17 51 9 7 0 0 16 33 12
2019 Security 4 22 39 18 16 0 0 34 26 22
2019 Science and technology 11 14 28 25 17 2 2 44 26 287
2019 Library services 17 17 32 23 0 0 11 26 38 16
2019 Legal services 12 16 24 18 17 7 6 40 32 49
2019 Administration and operations 14 20 35 16 9 1 4 27 36 491
2019 Human resources 13 20 36 18 8 2 3 28 35 194
2019 Financial management 10 18 33 26 9 3 1 36 29 177
2019 Procurement 12 19 33 29 6 0 0 35 32 30
2019 Real property 34 34 32 0 0 0 0 0 68 15
2019 Materiel management 7 14 31 26 22 0 0 48 21 13
2019 Information management 15 23 27 22 6 5 2 30 41 83
2019 Information technology 12 29 28 17 9 3 1 28 42 249
2019 Internal audit 8 23 29 22 17 0 0 40 31 20
2019 Evaluation 6 15 35 14 23 3 3 39 23 31
2019 Data sciences 12 12 35 27 9 2 3 37 26 50
2019 Policy 9 21 34 25 10 0 0 35 30 484
2019 Project management 21 24 33 15 6 1 0 21 45 166
2019 Other services to the public 14 17 23 20 18 5 4 41 34 102
2019 None of the above 19 19 24 21 9 4 3 33 41 211
2018 Client contact centre 14 19 31 24 7 3 2 32 35 103
2018 Federal regulators 18 24 31 18 7 1 1 26 43 290
2018 Compliance, inspection and enforcement 19 22 33 16 9 1 1 25 41 383
2018 Communications or public affairs 27 30 26 13 3 0 2 16 58 156
2018 Access to information and privacy 7 29 29 35 0 0 0 35 37 13
2018 Security 7 25 39 7 18 4 0 26 34 25
2018 Science and technology 13 14 26 25 17 2 4 44 28 303
2018 Library services 33 5 40 22 0 0 0 22 38 15
2018 Legal services 9 17 36 19 10 8 0 32 29 51
2018 Administration and operations 13 22 30 19 11 1 4 31 37 472
2018 Human resources 12 22 40 16 5 3 3 22 35 177
2018 Financial management 10 18 37 23 8 1 3 32 29 148
2018 Procurement 22 16 42 13 6 0 0 19 38 31
2018 Real property 27 26 41 5 0 0 0 5 53 18
2018 Materiel management 0 0 36 44 20 0 0 64 0 10
2018 Information management 13 24 24 17 13 4 6 33 41 82
2018 Information technology 13 25 31 18 8 3 3 27 41 205
2018 Internal audit 26 15 22 22 15 0 0 37 41 13
2018 Evaluation 8 15 24 29 21 0 3 51 24 36
2018 Data sciences 16 15 34 16 16 4 0 33 32 34
2018 Policy 12 23 34 21 8 1 0 29 36 405
2018 Project management 26 20 34 10 8 1 2 18 47 146
2018 Other services to the public 13 17 24 20 12 5 8 38 35 88
2018 None of the above 18 19 28 15 13 3 5 30 40 195
2017 Client contact centre 14 17 28 19 16 3 4 37 33 106
2017 Federal regulators 20 27 26 14 8 1 4 24 49 273
2017 Compliance, inspection and enforcement 15 24 30 18 7 3 2 27 41 411
2017 Communications or public affairs 34 28 20 12 4 0 3 16 64 139
2017 Access to information and privacy 18 41 18 6 17 0 0 23 58 16
2017 Security 20 24 31 5 0 10 10 6 55 20
2017 Science and technology 12 16 24 24 17 3 5 44 30 356
2017 Library services 12 17 38 17 11 0 6 30 30 18
2017 Legal services 12 15 19 29 17 2 6 50 29 48
2017 Administration and operations 14 23 28 17 11 2 5 30 40 501
2017 Human resources 12 24 34 13 9 2 6 24 39 176
2017 Financial management 9 16 37 18 11 3 4 32 28 152
2017 Procurement 23 15 36 9 10 0 7 21 41 38
2017 Real property 21 21 49 10 0 0 0 10 42 14
2017 Materiel management 0 25 21 21 26 7 0 51 27 12
2017 Information management 3 24 31 18 14 2 7 36 30 82
2017 Information technology 17 24 33 14 6 1 4 22 43 218
2017 Internal audit 0 13 38 21 21 0 6 45 14 14
2017 Evaluation 9 30 26 17 18 0 0 35 39 22
2017 Data sciences 12 31 15 16 15 4 7 35 48 24
2017 Policy 17 24 34 16 7 1 1 23 42 379
2017 Project management 27 32 24 8 5 1 3 14 62 148
2017 Other services to the public 15 20 23 18 13 6 4 35 39 91
2017 None of the above 19 19 23 16 11 4 8 31 43 234
2014 Client contact centre 15 32 30 10 8 2 4 18 50 102
2014 Federal regulators 24 27 26 14 6 1 2 21 52 328
2014 Compliance, inspection and enforcement 24 25 28 12 6 2 2 19 52 462
2014 Communications or public affairs 31 29 26 7 3 1 3 10 62 147
2014 Access to information and privacy 11 17 33 34 6 0 0 39 28 18
2014 Security 14 31 38 13 4 0 0 17 45 22
2014 Science and technology 19 20 22 21 14 2 2 36 40 408
2014 Library services 13 17 26 27 17 0 0 44 30 18
2014 Legal services 9 18 22 28 14 8 2 46 30 51
2014 Administration and operations 20 24 28 13 9 1 4 23 47 531
2014 Human resources 23 21 38 11 4 1 3 16 45 157
2014 Financial management 15 24 30 18 11 1 2 30 39 176
2014 Procurement 26 26 30 8 10 0 0 18 52 39
2014 Real property 34 9 49 8 0 0 0 8 43 13
2014 Materiel management 7 21 20 45 0 0 7 48 31 15
2014 Information management 15 25 35 15 6 1 2 22 42 91
2014 Information technology 16 35 24 13 6 4 3 20 55 252
2014 Internal audit 0 37 43 20 0 0 0 20 37 19
2014 Evaluation 12 16 28 28 12 0 4 42 29 25
2014 Other services to the public 19 21 23 15 16 2 4 33 43 150
2014 None of the above 21 29 29 11 6 2 2 18 52 469

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 5 11 23 31 21 2 7 57 17 86
2019 Federal regulators 6 12 30 33 19 0 1 52 18 278
2019 Compliance, inspection and enforcement 4 10 28 37 18 1 1 56 15 425
2019 Communications or public affairs 20 24 29 17 11 0 1 27 44 174
2019 Access to information and privacy 42 26 9 17 7 0 0 24 67 12
2019 Security 4 14 21 26 35 0 0 61 18 22
2019 Science and technology 7 15 30 30 15 1 1 46 23 287
2019 Library services 0 6 23 41 20 0 11 68 6 16
2019 Legal services 8 4 24 42 18 3 0 62 13 49
2019 Administration and operations 5 15 33 28 16 1 2 45 21 492
2019 Human resources 8 17 32 28 11 1 4 41 26 195
2019 Financial management 3 14 36 31 14 1 1 46 17 178
2019 Procurement 3 12 38 34 12 0 0 46 16 30
2019 Real property 14 22 51 13 0 0 0 13 36 14
2019 Materiel management 0 0 7 43 43 7 0 92 0 13
2019 Information management 2 12 29 28 24 3 1 54 15 82
2019 Information technology 7 16 33 28 14 1 2 42 24 245
2019 Internal audit 10 0 5 52 34 0 0 85 10 19
2019 Evaluation 3 10 17 45 25 0 0 70 13 31
2019 Data sciences 2 9 16 49 23 2 0 73 11 50
2019 Policy 9 20 39 23 8 0 0 32 29 482
2019 Project management 13 20 29 23 11 3 0 35 34 166
2019 Other services to the public 7 10 38 17 21 4 2 41 19 103
2019 None of the above 10 16 33 24 13 2 2 39 27 213
2018 Client contact centre 7 7 23 44 15 1 3 61 15 102
2018 Federal regulators 6 10 32 36 15 0 1 51 16 288
2018 Compliance, inspection and enforcement 4 12 32 34 16 0 1 51 16 382
2018 Communications or public affairs 22 26 32 13 5 1 0 18 49 156
2018 Access to information and privacy 15 30 29 19 8 0 0 27 44 13
2018 Security 4 19 27 21 25 4 0 48 24 25
2018 Science and technology 11 15 34 23 16 0 1 39 27 303
2018 Library services 0 19 39 22 20 0 0 42 19 15
2018 Legal services 9 19 32 24 8 6 2 34 31 51
2018 Administration and operations 6 15 31 27 18 1 2 46 22 471
2018 Human resources 6 22 33 24 13 1 1 38 28 174
2018 Financial management 4 11 37 32 16 0 0 49 15 146
2018 Procurement 6 23 38 31 3 0 0 34 29 32
2018 Real property 16 17 56 5 5 0 0 11 33 18
2018 Materiel management 0 7 10 54 29 0 0 83 7 10
2018 Information management 1 10 34 30 19 1 4 52 12 82
2018 Information technology 9 17 34 22 16 2 1 39 27 204
2018 Internal audit 7 11 22 29 30 0 0 59 19 13
2018 Evaluation 5 13 25 44 12 0 0 56 19 36
2018 Data sciences 3 5 17 56 20 0 0 75 8 34
2018 Policy 15 26 32 20 6 0 0 26 42 401
2018 Project management 12 26 29 24 8 0 1 32 38 147
2018 Other services to the public 7 11 29 34 15 1 4 51 18 88
2018 None of the above 13 14 32 22 14 2 3 38 29 194
2017 Client contact centre 5 13 23 29 23 3 4 57 19 105
2017 Federal regulators 4 14 29 35 16 1 1 52 18 274
2017 Compliance, inspection and enforcement 4 11 29 29 23 1 2 54 16 408
2017 Communications or public affairs 21 22 34 17 4 0 1 21 44 140
2017 Access to information and privacy 36 5 36 6 17 0 0 23 41 16
2017 Security 10 0 35 21 20 5 10 47 12 20
2017 Science and technology 12 12 32 26 15 1 2 43 24 355
2017 Library services 0 5 49 34 11 0 0 45 5 18
2017 Legal services 0 10 25 46 16 0 2 64 11 48
2017 Administration and operations 8 12 30 27 18 1 4 47 21 498
2017 Human resources 8 14 38 26 10 1 4 38 23 175
2017 Financial management 3 11 29 33 19 1 4 55 15 153
2017 Procurement 2 22 27 26 19 0 2 46 25 39
2017 Real property 0 30 62 0 7 0 0 7 30 13
2017 Materiel management 0 15 0 38 40 7 0 84 16 12
2017 Information management 1 5 29 30 25 1 8 61 7 82
2017 Information technology 7 14 36 28 12 1 2 41 22 216
2017 Internal audit 0 7 26 41 20 0 6 66 7 14
2017 Evaluation 4 8 30 48 9 0 0 57 13 22
2017 Data sciences 20 4 4 19 37 4 12 66 29 24
2017 Policy 16 26 29 21 6 1 1 27 43 378
2017 Project management 13 20 35 18 13 1 0 32 33 148
2017 Other services to the public 3 15 27 24 20 5 5 50 20 89
2017 None of the above 9 14 27 27 19 3 1 49 23 236
2014 Client contact centre 4 17 36 21 15 3 4 39 23 101
2014 Federal regulators 7 15 39 28 8 1 1 38 22 328
2014 Compliance, inspection and enforcement 5 13 32 28 18 2 2 48 19 461
2014 Communications or public affairs 15 27 34 16 7 0 2 23 42 147
2014 Access to information and privacy 17 11 39 33 0 0 0 33 28 18
2014 Security 4 14 32 28 22 0 0 50 18 22
2014 Science and technology 9 22 33 22 12 1 1 35 32 411
2014 Library services 0 7 37 31 18 7 0 53 7 18
2014 Legal services 2 6 36 40 12 2 2 54 8 50
2014 Administration and operations 7 15 36 26 12 1 4 39 23 529
2014 Human resources 6 20 41 23 7 1 2 31 27 156
2014 Financial management 2 12 34 36 14 1 1 51 15 177
2014 Procurement 3 26 43 23 5 0 0 28 29 39
2014 Real property 6 36 32 9 17 0 0 26 43 13
2014 Materiel management 0 15 28 39 18 0 0 57 15 15
2014 Information management 4 20 32 24 14 3 3 40 26 91
2014 Information technology 7 19 34 26 11 2 2 38 26 253
2014 Internal audit 0 0 37 57 5 0 0 63 0 19
2014 Evaluation 8 7 31 34 20 0 0 54 16 26
2014 Other services to the public 5 17 33 27 13 1 3 43 23 150
2014 None of the above 12 21 37 19 8 1 2 28 34 467

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 12 30 27 18 1 6 48 20 86
2019 Federal regulators 12 20 29 23 13 1 1 37 33 279
2019 Compliance, inspection and enforcement 14 21 27 22 13 1 1 36 36 425
2019 Communications or public affairs 14 16 30 22 15 2 2 38 31 176
2019 Access to information and privacy 51 9 16 9 15 0 0 24 60 12
2019 Security 18 23 24 3 28 5 0 32 43 22
2019 Science and technology 10 18 30 20 18 2 2 40 29 286
2019 Library services 35 12 11 26 6 0 11 35 53 16
2019 Legal services 4 20 24 27 25 0 0 52 24 49
2019 Administration and operations 9 16 27 23 20 0 4 45 27 493
2019 Human resources 19 24 21 19 12 1 5 33 45 195
2019 Financial management 9 19 30 28 12 1 1 41 29 177
2019 Procurement 16 23 23 22 16 0 0 38 40 30
2019 Real property 29 7 34 7 22 0 0 29 37 14
2019 Materiel management 0 7 30 33 23 7 0 60 8 13
2019 Information management 13 14 32 19 18 4 0 38 28 83
2019 Information technology 23 24 27 16 10 1 0 26 47 250
2019 Internal audit 0 28 24 19 23 0 6 44 30 19
2019 Evaluation 7 17 31 19 20 6 0 41 25 31
2019 Data sciences 0 16 20 35 29 0 0 64 16 49
2019 Policy 8 18 30 25 14 2 2 41 28 484
2019 Project management 20 17 28 15 17 2 1 33 38 165
2019 Other services to the public 13 19 24 17 20 3 4 40 35 103
2019 None of the above 18 18 29 17 10 4 4 30 39 213
2018 Client contact centre 18 20 22 26 10 0 3 38 39 102
2018 Federal regulators 19 22 26 22 9 0 1 32 41 290
2018 Compliance, inspection and enforcement 16 22 32 17 10 1 1 28 39 381
2018 Communications or public affairs 17 23 29 22 5 1 4 28 42 155
2018 Access to information and privacy 29 22 21 27 0 0 0 27 52 13
2018 Security 19 34 12 5 25 4 0 31 56 25
2018 Science and technology 13 21 29 19 13 2 3 34 35 304
2018 Library services 22 25 37 8 8 0 0 16 46 15
2018 Legal services 21 22 26 22 4 4 2 27 45 51
2018 Administration and operations 11 18 28 21 17 1 4 40 31 473
2018 Human resources 17 21 27 19 11 2 3 31 40 177
2018 Financial management 11 23 33 21 11 0 0 33 35 150
2018 Procurement 19 16 32 13 16 0 3 30 36 31
2018 Real property 16 15 22 27 5 14 0 38 36 18
2018 Materiel management 0 12 36 12 39 0 0 51 12 10
2018 Information management 11 16 31 11 25 1 4 38 28 82
2018 Information technology 16 27 30 16 7 2 2 24 45 205
2018 Internal audit 7 7 30 55 0 0 0 55 15 13
2018 Evaluation 11 16 21 29 16 4 3 48 29 36
2018 Data sciences 3 12 22 33 23 7 0 60 16 34
2018 Policy 13 21 31 22 9 3 2 32 36 404
2018 Project management 26 21 27 15 9 1 1 25 48 148
2018 Other services to the public 16 19 23 19 15 5 4 37 38 88
2018 None of the above 14 21 24 17 15 1 7 35 39 197
2017 Client contact centre 4 20 18 26 26 3 3 56 25 105
2017 Federal regulators 16 24 28 19 11 0 1 31 41 275
2017 Compliance, inspection and enforcement 13 23 30 18 13 1 2 32 37 408
2017 Communications or public affairs 26 26 22 13 8 1 4 22 54 140
2017 Access to information and privacy 53 12 18 0 17 0 0 17 65 16
2017 Security 15 14 26 10 15 10 10 31 37 20
2017 Science and technology 13 16 32 21 15 1 4 37 30 356
2017 Library services 12 24 29 24 11 0 0 36 35 17
2017 Legal services 13 15 35 17 19 0 2 36 28 48
2017 Administration and operations 13 18 25 20 19 1 5 41 32 500
2017 Human resources 11 24 25 16 13 1 9 32 40 176
2017 Financial management 8 14 31 24 18 1 5 44 23 154
2017 Procurement 13 15 19 34 14 0 5 51 29 39
2017 Real property 7 56 29 7 0 0 0 7 63 13
2017 Materiel management 7 8 15 20 33 7 10 64 18 12
2017 Information management 12 5 24 28 20 1 10 54 19 82
2017 Information technology 13 33 26 13 10 1 3 24 48 219
2017 Internal audit 12 6 27 28 20 0 6 51 19 14
2017 Evaluation 9 22 13 39 17 0 0 56 31 22
2017 Data sciences 12 12 8 15 33 4 16 60 30 24
2017 Policy 16 23 29 18 11 1 2 30 40 379
2017 Project management 21 22 31 12 11 1 3 23 44 148
2017 Other services to the public 13 18 28 15 17 4 5 35 34 90
2017 None of the above 13 20 26 18 13 2 8 35 36 236
2014 Client contact centre 15 19 37 13 14 0 3 27 35 101
2014 Federal regulators 18 22 29 18 9 2 2 28 42 328
2014 Compliance, inspection and enforcement 14 26 30 17 9 2 2 27 42 462
2014 Communications or public affairs 14 26 25 22 7 1 5 31 43 147
2014 Access to information and privacy 11 22 50 0 11 0 6 12 35 18
2014 Security 23 27 41 9 0 0 0 9 50 22
2014 Science and technology 15 24 34 15 10 1 1 25 40 409
2014 Library services 6 12 37 22 16 7 0 41 19 18
2014 Legal services 12 16 34 18 16 4 2 35 29 51
2014 Administration and operations 14 21 28 20 11 1 5 34 37 530
2014 Human resources 18 20 34 15 10 0 4 25 40 157
2014 Financial management 9 22 31 24 11 1 2 36 32 177
2014 Procurement 19 39 24 9 6 3 0 15 60 39
2014 Real property 28 34 38 0 0 0 0 0 62 12
2014 Materiel management 0 32 34 21 12 0 0 34 32 15
2014 Information management 18 25 25 12 13 1 6 28 45 91
2014 Information technology 14 26 33 15 7 1 4 23 42 253
2014 Internal audit 5 5 37 47 5 0 0 52 11 19
2014 Evaluation 12 4 60 12 8 0 4 21 17 25
2014 Other services to the public 14 20 25 22 12 2 5 37 36 149
2014 None of the above 17 27 28 13 11 1 3 25 46 470

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 22 27 17 16 4 5 36 34 86
2019 Federal regulators 7 18 25 30 17 1 2 48 25 280
2019 Compliance, inspection and enforcement 9 19 26 24 17 2 2 43 30 427
2019 Communications or public affairs 13 19 30 19 14 3 1 35 34 174
2019 Access to information and privacy 51 25 9 8 7 0 0 15 76 12
2019 Security 22 26 26 8 13 5 0 23 50 21
2019 Science and technology 2 6 20 32 31 5 4 69 9 287
2019 Library services 29 12 6 17 20 0 17 44 50 16
2019 Legal services 10 9 26 25 26 2 2 53 20 47
2019 Administration and operations 9 19 25 24 17 1 4 43 30 489
2019 Human resources 27 17 28 13 10 3 2 24 47 195
2019 Financial management 10 23 30 24 9 3 2 35 34 177
2019 Procurement 18 22 25 13 19 3 0 33 41 30
2019 Real property 7 22 29 27 14 0 0 42 29 14
2019 Materiel management 7 24 22 24 23 0 0 47 31 13
2019 Information management 5 19 33 21 17 2 3 40 25 82
2019 Information technology 8 20 26 27 18 2 1 46 28 249
2019 Internal audit 14 5 36 27 13 6 0 42 20 20
2019 Evaluation 3 18 25 13 27 15 0 47 24 31
2019 Data sciences 7 14 26 29 19 5 0 51 22 50
2019 Policy 8 11 23 33 21 2 2 57 19 484
2019 Project management 13 19 29 18 14 4 2 34 35 165
2019 Other services to the public 14 10 30 17 17 7 4 39 27 102
2019 None of the above 7 16 28 23 16 6 3 43 26 213
2018 Client contact centre 17 29 21 14 12 3 5 28 50 102
2018 Federal regulators 8 16 31 30 13 1 2 44 24 289
2018 Compliance, inspection and enforcement 9 18 27 28 13 3 2 44 28 382
2018 Communications or public affairs 24 24 24 18 5 2 2 24 50 153
2018 Access to information and privacy 15 37 21 11 16 0 0 27 51 13
2018 Security 7 23 23 21 14 8 4 39 35 25
2018 Science and technology 3 10 15 29 36 4 4 70 14 301
2018 Library services 16 8 33 34 8 0 0 42 25 15
2018 Legal services 16 12 26 13 19 15 0 37 32 51
2018 Administration and operations 13 19 23 22 15 3 4 40 35 471
2018 Human resources 20 22 24 16 13 4 2 31 44 175
2018 Financial management 12 23 28 28 9 0 0 37 35 149
2018 Procurement 23 22 32 16 6 0 0 23 45 31
2018 Real property 11 30 37 16 5 0 0 22 41 18
2018 Materiel management 0 29 19 20 32 0 0 51 29 10
2018 Information management 8 16 30 15 20 7 4 39 27 82
2018 Information technology 11 20 27 22 16 3 2 40 32 205
2018 Internal audit 0 41 37 15 8 0 0 22 41 13
2018 Evaluation 3 3 23 34 23 10 5 67 6 36
2018 Data sciences 3 16 17 37 25 3 0 63 19 34
2018 Policy 9 14 28 29 17 2 2 47 24 405
2018 Project management 17 23 32 15 10 1 2 26 42 146
2018 Other services to the public 12 12 26 17 25 3 5 45 27 87
2018 None of the above 12 17 25 18 16 5 7 38 33 196
2017 Client contact centre 10 17 28 16 18 7 4 38 31 106
2017 Federal regulators 8 14 35 25 16 2 2 42 22 275
2017 Compliance, inspection and enforcement 11 15 26 22 18 5 2 44 29 411
2017 Communications or public affairs 28 21 19 17 8 3 5 27 52 140
2017 Access to information and privacy 41 24 18 0 17 0 0 17 65 16
2017 Security 10 14 20 26 10 10 10 45 30 20
2017 Science and technology 4 6 13 33 33 5 6 74 11 356
2017 Library services 11 44 0 12 33 0 0 45 55 18
2017 Legal services 15 10 27 17 22 4 4 43 27 48
2017 Administration and operations 10 18 24 22 16 3 6 43 31 501
2017 Human resources 16 21 24 21 10 3 6 34 40 176
2017 Financial management 8 13 28 30 14 2 5 47 22 153
2017 Procurement 5 18 19 37 16 0 5 56 24 39
2017 Real property 15 30 48 7 0 0 0 7 45 13
2017 Materiel management 7 8 21 10 40 7 7 59 17 12
2017 Information management 6 21 30 15 18 1 9 37 30 82
2017 Information technology 7 15 29 24 16 2 6 45 24 217
2017 Internal audit 0 6 61 14 13 0 6 29 6 14
2017 Evaluation 9 22 19 29 21 0 0 51 31 22
2017 Data sciences 4 8 12 19 37 0 20 70 15 24
2017 Policy 10 15 26 25 18 2 3 45 27 379
2017 Project management 18 19 19 24 13 4 3 40 40 148
2017 Other services to the public 13 13 23 19 21 8 3 45 29 90
2017 None of the above 11 17 19 18 23 5 8 46 32 234
2014 Client contact centre 12 18 22 20 23 4 2 45 32 101
2014 Federal regulators 8 16 20 33 17 2 4 53 26 328
2014 Compliance, inspection and enforcement 7 15 25 28 18 3 4 49 24 462
2014 Communications or public affairs 4 7 24 36 22 2 5 63 11 146
2014 Access to information and privacy 0 11 27 39 22 0 0 62 11 18
2014 Security 18 14 32 19 13 0 4 34 33 22
2014 Science and technology 3 7 18 32 30 3 7 69 11 408
2014 Library services 7 0 11 52 24 7 0 81 7 18
2014 Legal services 4 18 14 28 27 6 4 61 24 51
2014 Administration and operations 5 14 26 27 20 3 6 51 20 528
2014 Human resources 8 18 31 22 15 1 5 40 28 156
2014 Financial management 4 9 37 29 15 2 3 47 13 177
2014 Procurement 0 11 29 29 28 0 2 59 12 39
2014 Real property 0 15 30 38 18 0 0 56 15 13
2014 Materiel management 7 27 26 19 20 0 0 40 34 15
2014 Information management 11 12 30 24 14 6 3 42 25 91
2014 Information technology 4 9 23 38 20 3 3 62 13 254
2014 Internal audit 5 0 37 49 9 0 0 58 5 19
2014 Evaluation 0 4 43 33 16 0 4 51 4 25
2014 Other services to the public 7 8 21 30 23 1 9 60 16 150
2014 None of the above 7 13 22 30 17 3 7 53 23 470

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 24 28 19 11 3 5 32 37 86
2019 Federal regulators 15 20 30 25 7 1 1 33 36 279
2019 Compliance, inspection and enforcement 13 25 32 18 9 1 2 28 39 426
2019 Communications or public affairs 15 16 33 20 10 3 2 31 34 176
2019 Access to information and privacy 17 17 50 8 7 0 0 15 34 12
2019 Security 4 18 48 11 15 5 0 27 23 22
2019 Science and technology 8 15 35 23 15 2 2 40 24 287
2019 Library services 6 17 29 23 14 0 11 41 26 16
2019 Legal services 14 12 26 24 17 6 0 44 28 49
2019 Administration and operations 8 18 36 19 14 1 4 35 28 490
2019 Human resources 9 19 44 16 6 3 2 24 30 193
2019 Financial management 6 19 42 23 8 1 1 31 25 177
2019 Procurement 3 19 46 19 10 3 0 30 23 30
2019 Real property 21 29 36 7 7 0 0 14 50 14
2019 Materiel management 7 0 28 37 21 7 0 62 8 13
2019 Information management 5 23 34 21 8 5 3 32 31 83
2019 Information technology 8 25 30 22 12 2 1 35 34 248
2019 Internal audit 13 14 14 36 17 0 6 57 28 20
2019 Evaluation 9 15 27 23 22 3 0 47 25 31
2019 Data sciences 9 7 34 21 24 5 0 48 17 50
2019 Policy 8 18 34 24 13 2 1 38 27 485
2019 Project management 16 28 26 15 11 2 2 27 46 166
2019 Other services to the public 15 19 24 16 18 5 3 37 37 103
2019 None of the above 13 19 32 19 11 2 3 31 34 213
2018 Client contact centre 14 19 33 18 8 3 5 29 35 103
2018 Federal regulators 17 21 33 20 8 1 1 28 39 290
2018 Compliance, inspection and enforcement 16 22 33 20 8 2 1 28 38 382
2018 Communications or public affairs 20 28 25 18 7 3 1 25 49 156
2018 Access to information and privacy 0 37 44 11 8 0 0 20 37 13
2018 Security 7 15 28 29 17 4 0 48 23 25
2018 Science and technology 10 16 31 26 12 2 3 40 28 303
2018 Library services 22 16 33 29 0 0 0 29 38 15
2018 Legal services 10 9 34 28 11 8 0 43 21 51
2018 Administration and operations 9 21 33 18 14 2 3 34 32 470
2018 Human resources 8 23 34 20 12 2 1 33 32 177
2018 Financial management 10 18 41 22 8 1 1 30 28 148
2018 Procurement 16 26 45 10 3 0 0 13 42 31
2018 Real property 16 22 42 19 0 0 0 19 38 18
2018 Materiel management 0 0 29 41 29 0 0 71 0 10
2018 Information management 10 22 30 16 15 4 4 33 34 82
2018 Information technology 14 28 28 19 9 1 2 28 43 206
2018 Internal audit 19 0 52 22 0 7 0 24 20 13
2018 Evaluation 0 18 27 25 18 3 10 48 21 36
2018 Data sciences 17 8 27 19 18 10 0 42 28 34
2018 Policy 12 22 33 22 8 2 1 31 34 405
2018 Project management 15 23 43 15 4 0 1 19 38 148
2018 Other services to the public 12 15 29 26 9 5 4 39 29 88
2018 None of the above 14 17 32 17 13 3 3 33 33 196
2017 Client contact centre 10 11 35 16 20 3 4 39 23 105
2017 Federal regulators 17 22 33 17 9 1 2 26 40 274
2017 Compliance, inspection and enforcement 13 23 33 12 12 4 2 26 38 410
2017 Communications or public affairs 27 18 29 16 6 1 3 23 47 139
2017 Access to information and privacy 6 30 41 0 23 0 0 23 36 16
2017 Security 10 20 36 10 5 5 15 19 37 20
2017 Science and technology 11 13 34 19 16 3 4 38 26 357
2017 Library services 21 12 44 17 6 0 0 23 33 18
2017 Legal services 8 14 42 29 2 4 0 33 24 48
2017 Administration and operations 12 20 30 17 14 3 4 33 34 502
2017 Human resources 8 19 41 15 10 2 5 27 28 176
2017 Financial management 6 14 35 26 12 3 4 42 21 153
2017 Procurement 17 25 30 15 12 0 2 27 43 39
2017 Real property 15 38 22 11 0 14 0 12 62 13
2017 Materiel management 0 15 26 13 32 7 7 53 17 12
2017 Information management 14 14 32 17 12 2 8 33 31 82
2017 Information technology 10 20 38 18 5 5 4 25 33 218
2017 Internal audit 0 7 26 47 14 0 6 65 7 14
2017 Evaluation 0 26 35 31 8 0 0 39 26 22
2017 Data sciences 8 27 20 23 11 0 12 38 40 24
2017 Policy 13 22 33 19 9 3 2 29 37 380
2017 Project management 18 24 35 12 5 3 2 19 44 147
2017 Other services to the public 14 18 26 22 13 6 1 37 35 91
2017 None of the above 13 16 24 20 16 4 6 41 33 234
2014 Client contact centre 9 22 36 14 9 6 4 25 35 102
2014 Federal regulators 18 24 30 14 8 3 2 24 44 328
2014 Compliance, inspection and enforcement 19 25 29 16 8 2 2 25 45 461
2014 Communications or public affairs 16 31 29 14 6 1 4 20 49 146
2014 Access to information and privacy 11 22 33 22 6 6 0 30 36 18
2014 Security 23 22 18 19 4 5 9 27 52 22
2014 Science and technology 17 21 29 16 12 3 3 29 40 410
2014 Library services 0 5 45 22 29 0 0 50 5 18
2014 Legal services 9 20 33 16 14 8 0 32 31 51
2014 Administration and operations 12 21 33 17 10 3 4 29 35 531
2014 Human resources 16 21 38 15 7 1 3 23 37 156
2014 Financial management 6 17 38 22 11 3 3 36 24 177
2014 Procurement 8 29 38 19 3 0 2 23 38 39
2014 Real property 27 30 34 0 8 0 0 8 57 13
2014 Materiel management 7 21 16 43 12 0 0 55 29 15
2014 Information management 12 33 26 17 8 4 1 26 47 91
2014 Information technology 12 23 35 17 6 3 4 25 37 253
2014 Internal audit 5 9 43 32 5 5 0 39 15 19
2014 Evaluation 16 20 32 12 16 0 4 29 38 25
2014 Other services to the public 19 17 26 17 13 3 5 32 39 150
2014 None of the above 19 25 28 12 10 3 3 23 47 471

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 4 10 34 34 13 2 3 49 16 85
2019 Federal regulators 7 19 34 26 12 1 1 38 27 280
2019 Compliance, inspection and enforcement 8 20 34 26 12 0 0 38 28 427
2019 Communications or public affairs 4 15 29 33 18 0 1 51 19 175
2019 Access to information and privacy 34 17 26 16 7 0 0 23 51 12
2019 Security 8 5 25 33 17 12 0 56 15 22
2019 Science and technology 5 18 37 26 12 0 2 39 23 288
2019 Library services 0 29 34 18 19 0 0 37 29 16
2019 Legal services 16 15 35 24 9 0 0 33 32 49
2019 Administration and operations 6 15 28 30 18 1 2 49 22 492
2019 Human resources 8 14 31 27 14 2 3 43 24 195
2019 Financial management 7 14 33 26 18 2 1 45 21 178
2019 Procurement 6 13 26 32 24 0 0 55 19 30
2019 Real property 0 15 43 20 22 0 0 42 15 14
2019 Materiel management 7 10 23 15 38 7 0 57 19 13
2019 Information management 3 17 32 31 12 4 1 45 21 84
2019 Information technology 5 12 30 31 20 2 1 52 17 249
2019 Internal audit 9 14 31 28 19 0 0 47 23 20
2019 Evaluation 3 29 34 24 10 0 0 34 32 31
2019 Data sciences 6 14 33 21 27 0 0 47 19 50
2019 Policy 6 12 32 30 19 1 1 49 18 484
2019 Project management 4 16 32 25 20 1 2 46 21 166
2019 Other services to the public 11 15 33 24 13 2 2 38 27 102
2019 None of the above 9 13 34 27 12 1 4 41 23 212
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 18 7 5 3 1 3 83 9 86
2019 Federal regulators 71 15 7 3 2 0 2 88 6 279
2019 Compliance, inspection and enforcement 67 17 8 3 3 0 2 85 6 426
2019 Communications or public affairs 75 15 6 2 2 0 0 91 3 176
2019 Access to information and privacy 57 34 9 0 0 0 0 91 0 12
2019 Security 61 25 0 9 4 0 0 86 14 22
2019 Science and technology 65 16 8 5 4 0 1 83 9 287
2019 Library services 65 23 0 12 0 0 0 88 12 16
2019 Legal services 77 12 9 0 2 0 0 89 2 49
2019 Administration and operations 67 18 5 4 4 0 1 87 8 494
2019 Human resources 77 15 2 5 2 0 0 91 7 195
2019 Financial management 59 23 6 6 3 0 2 85 10 176
2019 Procurement 72 19 6 0 3 0 0 91 3 30
2019 Real property 66 34 0 0 0 0 0 100 0 15
2019 Materiel management 67 16 0 10 0 0 7 89 11 13
2019 Information management 77 11 2 8 1 1 0 89 9 84
2019 Information technology 65 19 7 5 4 0 0 84 9 251
2019 Internal audit 58 24 0 17 0 0 0 83 17 20
2019 Evaluation 66 22 3 3 6 0 0 88 9 31
2019 Data sciences 51 29 5 6 3 3 2 85 10 50
2019 Policy 72 16 5 3 2 0 1 89 5 487
2019 Project management 68 17 5 5 5 0 0 85 10 167
2019 Other services to the public 64 15 8 8 4 0 1 80 11 102
2019 None of the above 61 22 8 5 1 1 1 85 7 212
2017 Client contact centre 59 29 6 5 1 0 1 88 6 106
2017 Federal regulators 67 15 8 4 2 0 2 85 7 279
2017 Compliance, inspection and enforcement 64 17 8 6 1 0 3 84 8 410
2017 Communications or public affairs 75 18 2 3 1 0 0 93 5 140
2017 Access to information and privacy 70 30 0 0 0 0 0 100 0 16
2017 Security 75 20 0 5 0 0 0 95 5 20
2017 Science and technology 57 22 8 7 4 0 1 81 11 357
2017 Library services 53 23 12 0 6 6 0 81 7 17
2017 Legal services 77 10 2 6 4 0 0 88 10 48
2017 Administration and operations 65 19 7 4 4 0 2 85 8 503
2017 Human resources 77 16 1 4 2 0 0 93 6 176
2017 Financial management 69 23 2 3 1 1 1 93 4 154
2017 Procurement 65 20 0 10 5 0 0 85 15 39
2017 Real property 58 28 0 14 0 0 0 86 14 14
2017 Materiel management 73 20 8 0 0 0 0 92 0 12
2017 Information management 62 18 6 11 1 0 2 82 12 82
2017 Information technology 64 22 7 3 2 0 1 87 6 220
2017 Internal audit 87 13 0 0 0 0 0 100 0 14
2017 Evaluation 82 13 0 0 4 0 0 96 4 22
2017 Data sciences 81 3 0 0 16 0 0 84 16 24
2017 Policy 71 17 4 5 3 0 1 88 8 379
2017 Project management 71 15 8 5 1 0 1 86 6 148
2017 Other services to the public 67 22 3 3 3 0 2 91 6 91
2017 None of the above 63 21 5 7 2 1 0 86 9 238
2014 Client contact centre 52 26 9 10 4 0 0 77 14 102
2014 Federal regulators 69 14 6 6 1 1 3 87 6 327
2014 Compliance, inspection and enforcement 62 20 7 5 2 0 3 86 7 462
2014 Communications or public affairs 73 18 3 5 0 0 1 92 5 147
2014 Access to information and privacy 72 11 6 11 0 0 0 83 11 18
2014 Security 72 19 10 0 0 0 0 90 0 22
2014 Science and technology 64 19 8 4 4 0 0 84 8 410
2014 Library services 64 17 19 0 0 0 0 81 0 18
2014 Legal services 73 17 4 2 4 0 0 90 6 51
2014 Administration and operations 63 22 7 4 2 0 2 86 7 532
2014 Human resources 72 16 5 3 3 0 1 90 5 157
2014 Financial management 64 26 5 2 2 1 0 91 4 177
2014 Procurement 73 13 8 0 2 0 5 90 2 39
2014 Real property 83 8 9 0 0 0 0 91 0 13
2014 Materiel management 55 15 8 6 15 0 0 71 21 15
2014 Information management 52 28 11 4 1 1 2 83 6 91
2014 Information technology 66 21 7 3 2 0 1 88 6 254
2014 Internal audit 56 33 5 5 0 0 0 89 5 19
2014 Evaluation 80 16 4 0 0 0 0 96 0 26
2014 Other services to the public 68 20 4 3 4 0 0 89 7 150
2014 None of the above 66 20 4 5 3 1 2 88 8 471

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 48 11 7 3 2 4 78 10 86
2019 Federal regulators 27 33 16 9 9 4 1 64 18 278
2019 Compliance, inspection and enforcement 25 28 16 10 12 7 3 58 24 427
2019 Communications or public affairs 29 32 18 5 7 4 5 67 13 176
2019 Access to information and privacy 25 50 9 0 0 0 17 90 0 12
2019 Security 32 57 0 7 4 0 0 89 11 22
2019 Science and technology 32 28 17 6 3 10 4 70 11 288
2019 Library services 30 34 30 6 0 0 0 65 6 16
2019 Legal services 34 27 10 15 6 7 2 67 22 49
2019 Administration and operations 31 31 13 9 7 4 4 68 18 495
2019 Human resources 44 25 9 5 5 4 7 78 12 194
2019 Financial management 27 38 11 11 4 5 3 71 17 178
2019 Procurement 17 34 22 11 12 3 0 53 24 30
2019 Real property 34 32 20 14 0 0 0 66 14 15
2019 Materiel management 47 14 7 17 0 0 15 71 20 13
2019 Information management 28 34 13 7 5 8 5 72 13 85
2019 Information technology 33 28 18 7 6 4 4 66 14 251
2019 Internal audit 41 27 9 14 9 0 0 68 23 20
2019 Evaluation 44 25 12 5 3 10 0 77 9 31
2019 Data sciences 32 31 21 2 2 9 4 72 4 50
2019 Policy 38 29 12 8 4 5 5 74 13 487
2019 Project management 38 28 12 8 9 3 3 70 18 167
2019 Other services to the public 25 22 19 6 8 12 7 58 18 103
2019 None of the above 31 29 20 4 7 6 4 66 12 212
2018 Client contact centre 26 32 20 11 9 2 1 59 20 104
2018 Federal regulators 22 33 15 9 12 5 4 60 23 286
2018 Compliance, inspection and enforcement 19 32 22 8 9 8 3 57 19 384
2018 Communications or public affairs 28 30 12 11 8 6 5 65 21 155
2018 Access to information and privacy 0 44 34 7 0 15 0 51 9 13
2018 Security 37 27 21 11 0 4 0 67 11 25
2018 Science and technology 23 28 17 7 5 14 5 64 15 302
2018 Library services 20 36 25 14 0 5 0 59 14 15
2018 Legal services 18 31 11 15 10 10 4 58 29 51
2018 Administration and operations 24 34 18 10 6 4 3 63 18 471
2018 Human resources 31 39 13 5 5 4 3 75 11 176
2018 Financial management 22 39 19 11 3 5 1 65 15 149
2018 Procurement 34 16 34 7 6 3 0 52 13 32
2018 Real property 22 58 5 5 0 8 0 88 6 18
2018 Materiel management 32 17 29 12 0 10 0 54 14 10
2018 Information management 36 24 18 9 3 8 1 67 13 82
2018 Information technology 31 28 20 10 3 4 4 65 13 201
2018 Internal audit 34 29 15 15 0 7 0 68 16 13
2018 Evaluation 18 36 13 0 5 19 8 75 7 36
2018 Data sciences 43 19 12 5 3 11 7 76 10 34
2018 Policy 28 32 17 8 6 5 5 66 15 402
2018 Project management 30 27 14 11 3 10 5 67 16 145
2018 Other services to the public 26 21 16 9 13 13 2 55 26 87
2018 None of the above 30 22 15 15 8 9 2 58 25 196
2017 Client contact centre 29 33 14 6 5 6 8 71 12 106
2017 Federal regulators 27 30 16 10 8 5 4 63 20 279
2017 Compliance, inspection and enforcement 24 32 14 9 9 7 6 64 20 410
2017 Communications or public affairs 34 23 13 10 8 6 6 65 20 140
2017 Access to information and privacy 17 36 6 18 6 6 12 64 29 16
2017 Security 71 20 0 5 5 0 0 90 10 20
2017 Science and technology 28 31 14 5 6 9 7 70 14 357
2017 Library services 33 28 22 0 6 6 4 69 7 18
2017 Legal services 27 19 19 16 8 4 6 51 28 48
2017 Administration and operations 28 33 14 9 7 4 5 66 18 502
2017 Human resources 39 32 10 8 3 3 5 77 12 176
2017 Financial management 34 32 14 6 6 3 6 72 13 154
2017 Procurement 27 38 15 10 8 2 0 66 18 39
2017 Real property 20 52 0 14 14 0 0 72 28 14
2017 Materiel management 29 31 18 15 0 0 7 64 16 12
2017 Information management 29 34 11 9 6 6 7 71 17 81
2017 Information technology 32 34 15 12 3 2 2 68 16 220
2017 Internal audit 45 41 0 7 7 0 0 87 13 14
2017 Evaluation 43 31 4 0 9 0 13 84 11 22
2017 Data sciences 57 23 0 8 8 4 0 83 17 24
2017 Policy 30 32 10 10 5 8 6 71 17 380
2017 Project management 33 27 18 3 10 2 6 66 14 148
2017 Other services to the public 30 24 19 10 7 5 5 60 19 91
2017 None of the above 27 30 13 10 6 6 8 66 19 238
2014 Client contact centre 21 34 19 10 12 3 2 58 23 102
2014 Federal regulators 26 31 19 9 7 4 3 62 17 328
2014 Compliance, inspection and enforcement 26 32 15 9 5 9 4 67 16 462
2014 Communications or public affairs 38 32 8 10 6 5 1 75 16 147
2014 Access to information and privacy 39 22 22 6 6 0 6 65 12 18
2014 Security 45 42 9 4 0 0 0 86 4 22
2014 Science and technology 34 30 14 6 4 7 5 72 11 411
2014 Library services 31 27 18 7 0 12 6 70 8 18
2014 Legal services 40 21 14 8 6 7 4 69 16 51
2014 Administration and operations 27 31 19 8 6 4 5 65 15 531
2014 Human resources 39 27 13 7 7 4 2 71 15 156
2014 Financial management 32 34 15 10 4 1 4 70 14 177
2014 Procurement 18 39 14 13 11 3 2 61 25 38
2014 Real property 30 47 24 0 0 0 0 76 0 13
2014 Materiel management 24 33 21 22 0 0 0 57 22 15
2014 Information management 29 36 19 3 8 5 0 68 12 90
2014 Information technology 34 38 11 4 5 5 2 78 10 254
2014 Internal audit 31 32 21 11 0 5 0 66 11 19
2014 Evaluation 27 31 23 0 4 4 11 68 5 26
2014 Other services to the public 29 32 12 10 6 5 7 68 18 150
2014 None of the above 28 29 15 8 7 9 4 65 17 470

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 40 6 3 4 3 1 86 8 86
2019 Federal regulators 40 32 10 10 8 0 0 72 18 277
2019 Compliance, inspection and enforcement 41 32 10 8 9 0 0 73 17 426
2019 Communications or public affairs 50 30 7 10 3 0 0 80 13 176
2019 Access to information and privacy 25 42 17 9 9 0 0 66 17 12
2019 Security 49 30 8 13 0 0 0 79 13 22
2019 Science and technology 51 27 10 6 4 1 0 79 10 287
2019 Library services 65 11 12 12 0 0 0 76 12 16
2019 Legal services 54 18 8 3 15 3 0 73 19 49
2019 Administration and operations 49 28 7 6 7 3 0 79 14 492
2019 Human resources 66 22 2 5 4 0 0 89 9 195
2019 Financial management 50 33 5 7 4 1 0 84 11 178
2019 Procurement 58 13 14 9 6 0 0 71 16 30
2019 Real property 34 39 14 14 0 0 0 73 14 15
2019 Materiel management 69 14 0 0 10 0 7 89 11 13
2019 Information management 52 22 8 9 6 2 0 76 16 85
2019 Information technology 49 28 11 7 5 0 0 77 12 248
2019 Internal audit 49 28 5 14 5 0 0 77 19 20
2019 Evaluation 63 19 6 9 3 0 0 82 12 31
2019 Data sciences 60 24 5 5 2 2 2 87 8 50
2019 Policy 51 27 7 9 5 0 0 79 13 487
2019 Project management 52 27 5 10 6 0 0 79 16 167
2019 Other services to the public 44 26 13 5 9 3 0 72 14 102
2019 None of the above 50 28 8 7 5 1 1 80 12 212
2018 Client contact centre 42 29 11 11 7 2 0 71 18 103
2018 Federal regulators 42 31 11 9 7 0 0 73 16 286
2018 Compliance, inspection and enforcement 34 33 13 12 8 1 0 67 20 382
2018 Communications or public affairs 52 26 7 9 6 1 0 78 15 154
2018 Access to information and privacy 41 44 0 15 0 0 0 85 15 13
2018 Security 57 32 0 7 4 0 0 89 11 25
2018 Science and technology 44 30 12 6 6 1 0 75 12 303
2018 Library services 51 30 6 8 5 0 0 81 14 15
2018 Legal services 36 27 10 11 13 2 0 64 25 51
2018 Administration and operations 45 34 7 8 5 0 0 79 14 470
2018 Human resources 62 21 6 6 4 1 0 83 10 176
2018 Financial management 43 36 11 7 3 1 0 79 10 149
2018 Procurement 31 37 9 16 6 0 0 68 22 32
2018 Real property 28 47 25 0 0 0 0 75 0 18
2018 Materiel management 42 27 10 10 12 0 0 68 22 10
2018 Information management 52 32 8 2 4 1 0 85 7 81
2018 Information technology 45 37 6 7 3 1 1 83 11 202
2018 Internal audit 56 7 15 15 0 7 0 68 16 13
2018 Evaluation 54 31 5 3 5 3 0 86 8 36
2018 Data sciences 58 31 0 11 0 0 0 89 11 34
2018 Policy 46 33 6 9 7 0 0 78 16 402
2018 Project management 47 31 8 12 3 0 0 78 15 147
2018 Other services to the public 35 39 9 7 11 0 0 74 17 88
2018 None of the above 47 20 10 14 7 2 1 69 21 196
2017 Client contact centre 58 24 8 7 3 0 0 82 10 105
2017 Federal regulators 46 30 8 9 8 0 0 76 16 278
2017 Compliance, inspection and enforcement 37 36 11 8 7 0 0 74 15 410
2017 Communications or public affairs 48 30 9 6 7 0 0 78 12 139
2017 Access to information and privacy 46 18 0 24 12 0 0 64 36 16
2017 Security 55 35 5 5 0 0 0 90 5 20
2017 Science and technology 49 31 6 8 5 0 1 81 13 356
2017 Library services 55 28 5 6 6 0 0 83 12 18
2017 Legal services 41 21 12 8 15 0 2 64 23 48
2017 Administration and operations 45 31 8 8 6 1 0 77 15 502
2017 Human resources 60 27 3 6 2 1 0 88 9 175
2017 Financial management 53 28 6 4 6 1 1 83 10 154
2017 Procurement 48 22 3 15 13 0 0 70 27 39
2017 Real property 27 45 0 7 21 0 0 72 28 14
2017 Materiel management 44 29 28 0 0 0 0 72 0 12
2017 Information management 44 33 9 9 5 0 0 78 13 81
2017 Information technology 49 26 12 9 3 1 0 76 12 220
2017 Internal audit 58 28 0 13 0 0 0 87 13 14
2017 Evaluation 47 48 0 0 4 0 0 96 4 22
2017 Data sciences 65 16 8 4 4 4 0 84 8 24
2017 Policy 47 31 6 10 5 1 0 79 15 380
2017 Project management 54 25 8 6 7 1 0 79 13 148
2017 Other services to the public 42 29 12 6 6 4 0 75 13 91
2017 None of the above 46 27 10 10 6 1 0 74 16 238
2014 Client contact centre 40 32 15 5 7 1 0 73 12 102
2014 Federal regulators 40 30 10 11 7 1 1 72 19 328
2014 Compliance, inspection and enforcement 41 34 9 9 5 1 0 76 14 462
2014 Communications or public affairs 54 27 5 9 5 0 1 81 14 147
2014 Access to information and privacy 44 17 11 28 0 0 0 61 28 18
2014 Security 51 36 9 0 4 0 0 86 4 22
2014 Science and technology 47 30 9 7 5 1 0 78 12 411
2014 Library services 57 27 5 12 0 0 0 84 12 18
2014 Legal services 43 21 12 14 8 2 0 66 22 51
2014 Administration and operations 43 34 9 8 5 1 0 78 13 533
2014 Human resources 54 23 8 10 4 1 0 77 15 157
2014 Financial management 48 32 6 9 5 0 0 80 13 177
2014 Procurement 27 34 10 26 3 0 0 61 29 38
2014 Real property 70 23 6 0 0 0 0 94 0 13
2014 Materiel management 30 19 29 8 14 0 0 49 22 15
2014 Information management 39 32 7 13 7 2 0 73 20 91
2014 Information technology 54 29 6 6 4 1 1 85 9 254
2014 Internal audit 52 32 5 11 0 0 0 84 11 19
2014 Evaluation 58 23 11 4 4 0 0 81 8 26
2014 Other services to the public 49 28 9 11 4 1 0 77 14 150
2014 None of the above 40 30 9 11 9 2 1 71 20 471

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 45 44 5 5 1 0 0 89 7 85
2019 Federal regulators 45 36 5 8 6 0 0 80 14 280
2019 Compliance, inspection and enforcement 44 32 8 9 5 0 0 77 15 425
2019 Communications or public affairs 55 31 9 3 2 0 0 86 5 176
2019 Access to information and privacy 58 33 9 0 0 0 0 91 0 12
2019 Security 43 50 0 7 0 0 0 93 7 22
2019 Science and technology 61 27 5 6 1 0 0 89 7 286
2019 Library services 65 23 6 6 0 0 0 88 6 16
2019 Legal services 62 28 5 5 0 0 0 90 5 48
2019 Administration and operations 51 31 7 6 5 0 0 82 11 494
2019 Human resources 69 21 4 5 1 0 0 90 6 194
2019 Financial management 51 36 3 6 4 0 0 87 10 178
2019 Procurement 47 29 14 3 6 0 0 76 10 29
2019 Real property 48 39 7 7 0 0 0 86 7 15
2019 Materiel management 54 29 10 0 0 0 7 89 0 13
2019 Information management 51 31 3 9 5 0 0 83 14 85
2019 Information technology 52 33 7 5 2 0 0 86 7 249
2019 Internal audit 45 28 14 9 5 0 0 72 14 20
2019 Evaluation 63 22 9 3 3 0 0 85 6 31
2019 Data sciences 75 12 4 5 2 0 2 89 8 50
2019 Policy 63 26 5 4 2 0 0 89 6 487
2019 Project management 55 28 6 7 4 0 0 83 11 167
2019 Other services to the public 48 28 11 7 6 0 0 76 13 103
2019 None of the above 52 30 9 4 4 1 0 83 8 213
2018 Client contact centre 49 32 2 14 3 0 0 81 17 103
2018 Federal regulators 48 34 6 8 4 0 0 83 12 285
2018 Compliance, inspection and enforcement 43 39 8 6 4 0 0 82 10 383
2018 Communications or public affairs 60 25 4 7 3 1 0 85 10 155
2018 Access to information and privacy 56 44 0 0 0 0 0 100 0 13
2018 Security 57 32 4 4 4 0 0 89 7 25
2018 Science and technology 61 28 5 3 3 0 0 89 6 303
2018 Library services 45 35 19 0 0 0 0 81 0 15
2018 Legal services 47 34 4 11 2 2 0 82 14 51
2018 Administration and operations 43 38 9 7 3 0 0 82 10 473
2018 Human resources 62 29 4 4 1 0 0 91 5 174
2018 Financial management 44 39 8 5 3 0 0 84 8 149
2018 Procurement 41 34 19 6 0 0 0 75 6 32
2018 Real property 42 53 5 0 0 0 0 95 0 18
2018 Materiel management 61 22 7 10 0 0 0 83 10 10
2018 Information management 56 23 10 6 3 1 0 80 9 82
2018 Information technology 48 36 8 4 3 1 1 86 7 201
2018 Internal audit 71 15 15 0 0 0 0 85 0 13
2018 Evaluation 58 31 3 8 0 0 0 89 8 35
2018 Data sciences 67 27 4 3 0 0 0 94 3 34
2018 Policy 60 30 3 5 2 0 0 90 7 400
2018 Project management 55 30 9 6 1 0 0 84 6 148
2018 Other services to the public 49 31 4 9 7 0 0 80 16 88
2018 None of the above 50 30 7 7 4 2 0 82 11 196
2017 Client contact centre 55 30 9 4 2 0 0 85 6 106
2017 Federal regulators 43 39 8 6 3 1 0 82 9 277
2017 Compliance, inspection and enforcement 41 38 12 6 3 0 0 80 9 410
2017 Communications or public affairs 52 34 4 7 3 0 0 86 10 140
2017 Access to information and privacy 41 35 12 12 0 0 0 76 12 16
2017 Security 81 15 0 5 0 0 0 95 5 20
2017 Science and technology 55 34 4 5 2 0 0 89 7 356
2017 Library services 66 28 0 6 0 0 0 94 6 18
2017 Legal services 44 29 8 17 0 2 0 75 17 48
2017 Administration and operations 45 36 8 6 4 1 0 82 10 502
2017 Human resources 62 30 4 3 1 0 0 92 3 174
2017 Financial management 46 35 7 7 3 1 1 82 11 154
2017 Procurement 41 26 5 25 2 0 0 67 28 39
2017 Real property 27 52 7 0 14 0 0 79 14 14
2017 Materiel management 37 53 0 10 0 0 0 90 10 12
2017 Information management 47 37 9 5 2 0 0 84 7 82
2017 Information technology 43 38 11 5 3 0 0 81 8 220
2017 Internal audit 44 43 7 7 0 0 0 87 7 14
2017 Evaluation 48 44 4 0 4 0 0 91 4 22
2017 Data sciences 60 20 0 12 4 4 0 84 16 24
2017 Policy 55 32 5 5 2 1 0 88 7 379
2017 Project management 48 33 10 7 2 0 0 82 9 148
2017 Other services to the public 44 34 12 9 1 1 0 78 10 91
2017 None of the above 45 35 10 4 5 1 0 81 9 237
2014 Client contact centre 27 51 12 3 7 0 0 78 10 102
2014 Federal regulators 39 42 7 9 2 0 0 82 11 327
2014 Compliance, inspection and enforcement 44 42 7 5 1 0 0 86 6 461
2014 Communications or public affairs 52 37 4 5 1 0 0 90 6 147
2014 Access to information and privacy 67 28 6 0 0 0 0 94 0 18
2014 Security 50 36 9 0 0 4 0 90 0 22
2014 Science and technology 52 35 6 5 2 0 0 87 7 411
2014 Library services 43 50 0 7 0 0 0 93 7 18
2014 Legal services 53 26 14 4 2 0 2 80 6 51
2014 Administration and operations 41 43 8 5 3 1 0 84 7 531
2014 Human resources 52 35 6 6 1 1 0 87 7 157
2014 Financial management 47 43 6 4 1 0 0 89 4 177
2014 Procurement 38 34 11 13 5 0 0 72 18 39
2014 Real property 43 49 8 0 0 0 0 92 0 13
2014 Materiel management 18 34 24 12 12 0 0 53 24 15
2014 Information management 33 47 9 9 2 0 0 80 11 91
2014 Information technology 53 34 7 4 1 0 0 88 5 253
2014 Internal audit 52 42 6 0 0 0 0 94 0 19
2014 Evaluation 65 16 11 4 4 0 0 81 8 26
2014 Other services to the public 43 35 12 6 4 0 0 78 10 150
2014 None of the above 42 37 10 7 4 0 0 80 11 472

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 39 15 1 3 2 3 80 4 86
2019 Federal regulators 38 43 8 6 4 1 0 81 11 278
2019 Compliance, inspection and enforcement 38 35 13 7 3 2 0 75 11 425
2019 Communications or public affairs 51 36 8 2 1 1 1 88 3 176
2019 Access to information and privacy 33 42 17 9 0 0 0 74 9 12
2019 Security 33 53 14 0 0 0 0 86 0 22
2019 Science and technology 46 33 13 5 2 2 0 80 7 288
2019 Library services 59 17 12 12 0 0 0 76 12 16
2019 Legal services 53 25 8 3 8 2 0 80 12 49
2019 Administration and operations 45 34 12 3 3 1 1 81 6 492
2019 Human resources 60 29 6 3 1 0 1 90 3 194
2019 Financial management 44 37 11 4 2 3 0 83 6 178
2019 Procurement 49 27 16 6 3 0 0 75 9 30
2019 Real property 53 41 7 0 0 0 0 93 0 15
2019 Materiel management 47 32 7 7 0 0 7 85 8 13
2019 Information management 53 27 10 3 7 0 0 80 10 84
2019 Information technology 47 35 9 6 2 1 0 82 8 250
2019 Internal audit 46 36 14 0 5 0 0 81 5 20
2019 Evaluation 48 44 3 3 3 0 0 91 5 31
2019 Data sciences 65 19 7 5 2 0 2 85 8 50
2019 Policy 55 32 6 4 2 1 0 88 6 484
2019 Project management 51 32 11 3 3 0 0 83 6 167
2019 Other services to the public 31 34 12 5 7 8 3 73 14 103
2019 None of the above 40 37 10 4 5 2 2 80 10 212
2018 Client contact centre 39 43 12 4 1 1 1 83 5 103
2018 Federal regulators 38 39 13 6 3 1 0 78 9 287
2018 Compliance, inspection and enforcement 35 40 15 7 2 1 0 75 9 384
2018 Communications or public affairs 51 34 5 7 2 1 0 87 9 155
2018 Access to information and privacy 14 59 20 7 0 0 0 73 7 13
2018 Security 49 28 12 4 7 0 0 77 11 25
2018 Science and technology 38 37 16 2 4 1 1 77 7 303
2018 Library services 53 27 11 8 0 0 0 81 8 15
2018 Legal services 29 48 10 6 4 4 0 80 10 51
2018 Administration and operations 42 36 12 5 3 1 0 80 8 473
2018 Human resources 56 36 5 2 2 0 0 92 3 174
2018 Financial management 41 39 13 3 1 2 1 82 4 149
2018 Procurement 39 38 20 3 0 0 0 77 3 31
2018 Real property 41 53 5 0 0 0 0 95 0 18
2018 Materiel management 61 17 0 22 0 0 0 78 22 10
2018 Information management 46 38 11 4 1 0 0 84 6 82
2018 Information technology 42 37 13 4 2 1 1 81 6 202
2018 Internal audit 48 37 7 0 0 7 0 92 0 13
2018 Evaluation 44 33 3 5 3 10 3 88 9 36
2018 Data sciences 61 28 9 3 0 0 0 88 3 34
2018 Policy 53 35 5 4 3 0 0 88 7 403
2018 Project management 51 36 5 5 2 1 0 88 7 148
2018 Other services to the public 34 38 12 7 8 0 1 73 15 88
2018 None of the above 43 28 15 9 4 1 1 71 13 195
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 34 19 2 3 1 5 74 5 85
2019 Federal regulators 47 27 16 4 4 1 2 76 8 279
2019 Compliance, inspection and enforcement 37 32 16 5 4 0 5 72 10 427
2019 Communications or public affairs 57 29 4 4 1 1 3 91 5 175
2019 Access to information and privacy 41 25 17 9 0 0 9 72 9 12
2019 Security 46 33 21 0 0 0 0 79 0 22
2019 Science and technology 38 24 15 7 3 3 11 72 11 287
2019 Library services 54 17 6 12 0 0 11 80 14 16
2019 Legal services 29 34 16 6 4 0 10 70 11 49
2019 Administration and operations 53 23 12 3 2 2 5 81 6 495
2019 Human resources 69 21 7 2 1 0 1 91 2 195
2019 Financial management 50 23 17 3 3 2 2 76 6 176
2019 Procurement 59 22 9 3 0 0 6 87 3 30
2019 Real property 54 25 20 0 0 0 0 80 0 15
2019 Materiel management 60 16 7 10 0 0 7 81 11 13
2019 Information management 47 27 15 4 2 1 4 78 6 85
2019 Information technology 57 24 9 4 2 1 4 85 6 251
2019 Internal audit 36 36 19 9 0 0 0 72 9 20
2019 Evaluation 59 13 19 6 3 0 0 72 9 31
2019 Data sciences 54 31 9 2 4 0 0 85 6 50
2019 Policy 64 23 7 3 2 0 0 88 5 486
2019 Project management 59 23 9 5 2 0 2 84 7 166
2019 Other services to the public 31 31 15 2 8 2 11 70 12 103
2019 None of the above 49 26 15 3 2 1 4 79 6 213

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 35 23 3 3 1 1 71 6 85
2019 Federal regulators 39 33 13 7 7 0 0 73 14 278
2019 Compliance, inspection and enforcement 36 36 12 8 8 0 0 73 15 428
2019 Communications or public affairs 42 37 8 8 4 0 1 80 13 176
2019 Access to information and privacy 16 50 26 0 9 0 0 66 9 12
2019 Security 52 26 13 4 5 0 0 78 9 22
2019 Science and technology 48 34 9 4 4 0 1 83 8 287
2019 Library services 48 23 17 6 6 0 0 71 12 16
2019 Legal services 58 25 3 8 6 0 0 84 14 49
2019 Administration and operations 50 27 8 9 5 1 1 79 14 495
2019 Human resources 51 32 7 7 1 2 0 84 9 195
2019 Financial management 46 32 8 7 5 1 1 79 12 177
2019 Procurement 43 34 16 0 7 0 0 77 7 29
2019 Real property 48 47 5 0 0 0 0 95 0 15
2019 Materiel management 52 22 9 17 0 0 0 74 17 13
2019 Information management 50 30 12 5 1 0 1 81 6 85
2019 Information technology 46 27 13 7 5 1 1 75 12 249
2019 Internal audit 44 23 28 0 5 0 0 67 5 20
2019 Evaluation 55 25 7 8 0 0 6 84 9 31
2019 Data sciences 47 32 10 9 2 0 0 79 11 49
2019 Policy 50 28 10 8 4 1 0 78 12 487
2019 Project management 49 27 12 4 5 2 1 78 9 167
2019 Other services to the public 44 29 10 5 9 1 2 75 14 102
2019 None of the above 43 29 17 3 5 2 1 74 8 212
2018 Client contact centre 45 29 14 8 4 0 0 74 12 103
2018 Federal regulators 41 31 11 9 7 0 0 73 16 287
2018 Compliance, inspection and enforcement 32 40 11 10 6 0 1 73 16 383
2018 Communications or public affairs 46 28 9 13 3 1 0 75 16 156
2018 Access to information and privacy 40 37 8 8 7 0 0 77 16 13
2018 Security 53 27 8 12 0 0 0 80 12 25
2018 Science and technology 54 29 9 4 4 0 0 83 8 303
2018 Library services 37 57 6 0 0 0 0 94 0 15
2018 Legal services 47 31 6 7 8 0 0 78 15 50
2018 Administration and operations 45 32 12 5 4 1 0 78 10 469
2018 Human resources 53 31 9 4 3 1 0 85 7 175
2018 Financial management 41 39 12 5 2 1 0 81 7 148
2018 Procurement 26 47 19 0 3 0 3 76 3 30
2018 Real property 59 30 5 0 5 0 0 89 5 18
2018 Materiel management 46 42 12 0 0 0 0 88 0 10
2018 Information management 48 38 5 5 2 1 1 88 7 81
2018 Information technology 48 28 11 7 4 1 1 77 11 205
2018 Internal audit 63 37 0 0 0 0 0 100 0 13
2018 Evaluation 42 35 12 8 3 0 0 77 11 36
2018 Data sciences 43 28 21 8 0 0 0 71 8 34
2018 Policy 43 35 7 9 5 1 0 78 15 401
2018 Project management 44 38 7 5 5 1 1 83 9 148
2018 Other services to the public 43 33 12 8 4 0 0 76 12 88
2018 None of the above 41 29 17 8 2 0 2 71 11 195
2017 Client contact centre 53 31 7 6 2 0 1 85 8 106
2017 Federal regulators 36 40 12 7 4 1 1 77 11 279
2017 Compliance, inspection and enforcement 34 36 17 6 6 1 0 71 12 411
2017 Communications or public affairs 38 35 12 8 7 0 1 73 15 140
2017 Access to information and privacy 41 29 12 18 0 0 0 70 18 16
2017 Security 66 24 5 0 5 0 0 90 5 20
2017 Science and technology 48 34 9 6 4 0 0 81 10 357
2017 Library services 39 49 12 0 0 0 0 88 0 18
2017 Legal services 48 23 17 4 8 0 0 71 12 48
2017 Administration and operations 45 33 11 8 2 0 0 78 10 502
2017 Human resources 48 28 13 5 4 1 1 77 10 175
2017 Financial management 37 40 11 4 5 0 2 79 10 154
2017 Procurement 46 27 19 5 2 0 0 73 8 39
2017 Real property 37 28 14 0 21 0 0 65 21 14
2017 Materiel management 59 31 10 0 0 0 0 90 0 12
2017 Information management 43 39 9 6 2 0 0 82 8 82
2017 Information technology 43 35 12 5 4 0 0 78 9 220
2017 Internal audit 46 27 7 13 0 7 0 79 14 14
2017 Evaluation 30 39 16 14 0 0 0 70 14 22
2017 Data sciences 31 38 11 8 4 0 8 75 12 24
2017 Policy 38 38 9 9 5 0 0 76 14 380
2017 Project management 42 37 10 5 5 0 1 80 10 147
2017 Other services to the public 43 37 7 7 3 0 2 82 11 91
2017 None of the above 40 35 13 7 5 1 0 75 12 238
2014 Client contact centre 32 45 15 6 3 0 0 76 9 102
2014 Federal regulators 36 40 11 7 5 0 0 76 12 328
2014 Compliance, inspection and enforcement 34 40 12 9 3 1 0 75 12 462
2014 Communications or public affairs 44 35 12 4 5 0 0 79 9 147
2014 Access to information and privacy 45 33 22 0 0 0 0 78 0 18
2014 Security 50 37 5 4 4 0 0 86 9 22
2014 Science and technology 40 37 9 8 5 0 0 78 12 411
2014 Library services 47 40 6 7 0 0 0 87 7 18
2014 Legal services 39 24 17 8 10 2 0 64 18 51
2014 Administration and operations 43 36 11 5 4 0 0 80 9 533
2014 Human resources 48 30 8 6 6 1 1 79 12 157
2014 Financial management 40 35 13 10 2 0 0 75 11 177
2014 Procurement 53 25 13 3 6 0 0 79 9 39
2014 Real property 57 34 8 0 0 0 0 92 0 13
2014 Materiel management 36 35 21 0 7 0 0 71 7 15
2014 Information management 34 40 12 11 1 1 0 75 12 91
2014 Information technology 43 39 8 4 3 1 1 84 8 254
2014 Internal audit 41 54 0 0 5 0 0 95 5 19
2014 Evaluation 47 38 8 0 4 0 3 88 4 26
2014 Other services to the public 38 36 12 9 4 1 1 74 13 150
2014 None of the above 31 39 12 9 7 1 1 72 16 472

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 26 25 1 4 1 0 70 5 86
2019 Federal regulators 46 32 8 7 5 1 0 79 12 277
2019 Compliance, inspection and enforcement 45 29 13 6 5 2 1 75 12 428
2019 Communications or public affairs 53 26 10 5 4 2 1 80 9 175
2019 Access to information and privacy 16 51 16 9 9 0 0 67 17 12
2019 Security 60 30 4 5 0 0 0 91 5 22
2019 Science and technology 57 27 9 2 2 2 1 86 5 285
2019 Library services 37 22 23 12 0 6 0 63 12 16
2019 Legal services 59 24 5 6 6 0 0 83 12 49
2019 Administration and operations 52 21 12 6 5 2 2 76 11 492
2019 Human resources 58 24 6 8 2 2 0 83 10 194
2019 Financial management 55 27 6 5 4 3 0 85 9 178
2019 Procurement 51 35 8 6 0 0 0 86 6 30
2019 Real property 68 25 7 0 0 0 0 93 0 15
2019 Materiel management 68 7 7 10 0 0 8 81 11 13
2019 Information management 55 20 19 3 0 2 0 77 3 85
2019 Information technology 53 28 9 7 2 2 0 82 9 251
2019 Internal audit 50 45 0 0 5 0 0 95 5 20
2019 Evaluation 66 25 5 3 0 0 0 92 3 31
2019 Data sciences 63 21 14 0 2 0 0 84 2 50
2019 Policy 60 22 9 5 2 1 0 83 8 484
2019 Project management 54 24 8 6 4 2 1 81 11 165
2019 Other services to the public 46 27 9 4 8 6 0 78 12 103
2019 None of the above 49 31 9 3 4 3 0 83 7 212
2018 Client contact centre 46 28 17 3 4 3 0 76 7 103
2018 Federal regulators 53 25 9 8 4 2 0 79 12 288
2018 Compliance, inspection and enforcement 42 33 12 7 4 2 0 76 12 380
2018 Communications or public affairs 47 28 10 8 5 3 0 76 13 156
2018 Access to information and privacy 40 22 31 7 0 0 0 62 7 13
2018 Security 44 41 4 7 0 4 0 88 8 25
2018 Science and technology 64 20 7 5 3 1 0 86 8 300
2018 Library services 33 32 26 9 0 0 0 65 9 14
2018 Legal services 49 28 9 6 8 0 0 77 14 50
2018 Administration and operations 49 28 11 7 4 1 1 78 11 467
2018 Human resources 61 22 8 3 3 2 1 85 7 176
2018 Financial management 51 32 11 1 3 2 0 85 4 148
2018 Procurement 43 33 11 7 3 0 3 79 10 30
2018 Real property 59 27 5 0 0 0 8 94 0 18
2018 Materiel management 68 10 10 12 0 0 0 78 12 10
2018 Information management 60 22 10 3 2 2 0 84 6 81
2018 Information technology 53 28 11 5 1 1 1 82 6 204
2018 Internal audit 71 22 7 0 0 0 0 93 0 13
2018 Evaluation 52 31 11 0 3 4 0 86 3 36
2018 Data sciences 53 31 14 3 0 0 0 83 3 34
2018 Policy 53 27 8 6 5 1 0 82 10 399
2018 Project management 53 29 9 4 3 1 1 84 7 147
2018 Other services to the public 45 27 11 7 5 2 2 75 13 88
2018 None of the above 55 21 12 6 3 2 2 79 9 197
2017 Client contact centre 57 26 13 1 2 1 0 84 3 106
2017 Federal regulators 45 33 8 6 4 3 1 81 11 279
2017 Compliance, inspection and enforcement 46 29 13 5 4 1 0 77 10 410
2017 Communications or public affairs 44 31 10 8 2 4 1 79 10 139
2017 Access to information and privacy 41 35 7 12 6 0 0 76 18 16
2017 Security 66 14 10 5 5 0 0 81 10 20
2017 Science and technology 58 26 7 6 2 1 1 85 8 355
2017 Library services 50 23 16 0 12 0 0 72 12 18
2017 Legal services 52 19 15 8 2 0 4 74 11 48
2017 Administration and operations 48 29 11 6 3 1 2 79 9 503
2017 Human resources 52 28 10 3 4 4 0 83 7 176
2017 Financial management 52 29 10 2 6 0 1 82 8 154
2017 Procurement 54 17 16 11 2 0 0 71 13 39
2017 Real property 30 35 14 7 14 0 0 65 21 14
2017 Materiel management 63 37 0 0 0 0 0 100 0 12
2017 Information management 53 33 11 0 3 0 0 86 3 82
2017 Information technology 50 30 9 5 4 0 0 81 9 220
2017 Internal audit 67 19 14 0 0 0 0 86 0 14
2017 Evaluation 47 39 4 4 0 0 5 91 5 22
2017 Data sciences 59 14 4 16 4 0 4 76 20 24
2017 Policy 53 28 6 5 5 3 0 83 11 380
2017 Project management 50 28 14 3 3 1 1 79 6 147
2017 Other services to the public 46 30 13 5 2 2 2 79 8 91
2017 None of the above 49 32 9 4 4 2 1 83 8 237
2014 Client contact centre 36 43 12 4 4 0 1 80 8 102
2014 Federal regulators 47 29 12 6 5 1 0 77 11 328
2014 Compliance, inspection and enforcement 43 34 12 4 4 2 1 80 8 462
2014 Communications or public affairs 50 32 9 6 3 0 0 82 9 147
2014 Access to information and privacy 56 33 0 11 0 0 0 89 11 18
2014 Security 63 28 4 0 4 0 0 91 4 22
2014 Science and technology 55 26 8 5 4 3 0 83 9 411
2014 Library services 48 39 13 0 0 0 0 87 0 18
2014 Legal services 41 30 14 6 6 4 0 74 12 51
2014 Administration and operations 45 32 14 3 4 2 0 78 7 532
2014 Human resources 50 29 7 8 4 1 1 80 13 157
2014 Financial management 54 29 8 5 2 2 1 84 7 177
2014 Procurement 51 24 10 8 8 0 0 74 15 39
2014 Real property 68 9 17 6 0 0 0 76 6 13
2014 Materiel management 30 33 16 14 7 0 0 63 21 15
2014 Information management 44 26 14 5 6 4 1 74 11 91
2014 Information technology 53 29 9 4 3 1 1 84 7 254
2014 Internal audit 52 38 0 10 0 0 0 90 10 19
2014 Evaluation 62 27 11 0 0 0 0 89 0 26
2014 Other services to the public 46 28 14 7 2 3 0 76 10 150
2014 None of the above 41 32 13 7 5 2 1 75 11 472

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 43 11 6 3 0 1 80 9 86
2019 Federal regulators 39 39 8 7 6 0 0 78 14 278
2019 Compliance, inspection and enforcement 41 34 12 8 5 1 0 75 13 424
2019 Communications or public affairs 51 26 9 10 4 0 0 77 13 174
2019 Access to information and privacy 24 59 9 0 9 0 0 83 9 12
2019 Security 61 22 9 4 4 0 0 82 8 22
2019 Science and technology 54 31 7 6 2 0 0 85 8 287
2019 Library services 42 40 6 0 6 0 6 87 6 16
2019 Legal services 59 22 8 4 6 0 0 81 10 49
2019 Administration and operations 51 27 10 6 5 1 1 79 11 494
2019 Human resources 58 28 6 7 1 1 1 86 8 194
2019 Financial management 50 32 6 6 4 1 1 83 10 178
2019 Procurement 49 30 14 3 3 0 0 79 6 29
2019 Real property 54 39 7 0 0 0 0 93 0 15
2019 Materiel management 61 32 0 7 0 0 0 93 7 13
2019 Information management 58 19 15 6 2 0 0 77 8 85
2019 Information technology 48 30 9 7 3 2 0 80 11 250
2019 Internal audit 52 25 19 0 5 0 0 76 5 19
2019 Evaluation 70 19 6 3 3 0 0 89 6 31
2019 Data sciences 66 12 14 2 2 3 0 82 4 50
2019 Policy 53 29 7 8 3 0 0 82 11 484
2019 Project management 53 28 8 7 3 0 1 81 10 165
2019 Other services to the public 40 36 9 7 7 2 0 77 15 103
2019 None of the above 41 37 12 5 5 1 0 79 10 211
2018 Client contact centre 47 32 11 7 3 0 0 79 10 103
2018 Federal regulators 46 30 8 9 6 1 0 76 15 286
2018 Compliance, inspection and enforcement 39 35 12 8 4 1 0 76 13 382
2018 Communications or public affairs 47 29 9 7 6 2 0 77 13 156
2018 Access to information and privacy 33 37 16 15 0 0 0 69 15 13
2018 Security 49 39 4 0 8 0 0 88 8 25
2018 Science and technology 58 28 7 4 3 0 0 86 7 302
2018 Library services 31 46 22 0 0 0 0 78 0 15
2018 Legal services 41 35 9 10 6 0 0 75 16 50
2018 Administration and operations 50 29 10 7 4 0 1 79 11 466
2018 Human resources 58 30 6 3 3 0 0 88 6 176
2018 Financial management 43 38 8 7 3 1 0 82 10 147
2018 Procurement 36 47 11 0 7 0 0 83 7 30
2018 Real property 49 45 0 0 5 0 0 95 5 18
2018 Materiel management 68 19 0 12 0 0 0 88 12 10
2018 Information management 56 25 9 6 3 1 0 82 9 81
2018 Information technology 49 32 10 6 2 1 0 82 8 203
2018 Internal audit 56 37 7 0 0 0 0 93 0 13
2018 Evaluation 41 41 10 3 3 0 3 85 5 36
2018 Data sciences 52 31 6 8 3 0 0 83 11 34
2018 Policy 46 35 8 6 5 1 0 81 11 399
2018 Project management 48 34 7 7 3 1 0 82 11 148
2018 Other services to the public 44 29 13 7 6 1 1 74 13 87
2018 None of the above 49 22 14 8 4 1 2 73 12 197
2017 Client contact centre 57 27 10 5 2 0 0 84 7 103
2017 Federal regulators 46 34 5 8 7 0 1 80 15 279
2017 Compliance, inspection and enforcement 40 36 13 6 4 1 0 77 10 410
2017 Communications or public affairs 47 26 14 9 3 0 0 73 13 140
2017 Access to information and privacy 35 29 13 24 0 0 0 64 24 16
2017 Security 76 10 10 0 5 0 0 86 5 20
2017 Science and technology 53 28 9 6 3 0 0 81 10 357
2017 Library services 33 49 6 5 6 0 0 83 11 18
2017 Legal services 56 17 12 13 2 0 0 73 15 48
2017 Administration and operations 47 32 10 7 3 1 0 80 10 502
2017 Human resources 49 32 9 6 4 1 1 82 10 175
2017 Financial management 51 31 7 3 6 0 1 83 9 154
2017 Procurement 52 25 5 16 2 0 0 77 18 39
2017 Real property 44 28 0 7 21 0 0 72 28 14
2017 Materiel management 59 41 0 0 0 0 0 100 0 12
2017 Information management 53 31 12 2 2 0 0 83 5 81
2017 Information technology 52 32 6 6 3 0 0 84 9 219
2017 Internal audit 59 34 0 0 0 7 0 100 0 14
2017 Evaluation 52 30 4 9 5 0 0 82 14 22
2017 Data sciences 40 34 19 0 8 0 0 74 8 24
2017 Policy 46 32 7 9 5 1 0 79 14 380
2017 Project management 49 32 8 6 5 0 1 82 10 147
2017 Other services to the public 46 30 11 7 3 1 2 78 11 91
2017 None of the above 47 30 11 6 4 1 0 79 10 236
2014 Client contact centre 34 46 10 4 5 0 1 81 9 102
2014 Federal regulators 41 35 9 9 6 1 0 76 15 327
2014 Compliance, inspection and enforcement 40 37 11 7 4 1 0 77 12 461
2014 Communications or public affairs 46 30 9 9 5 0 0 77 14 147
2014 Access to information and privacy 56 27 11 6 0 0 0 83 6 18
2014 Security 58 37 0 0 4 0 0 96 4 22
2014 Science and technology 50 31 6 7 5 0 1 82 12 411
2014 Library services 52 42 6 0 0 0 0 94 0 18
2014 Legal services 43 26 14 9 8 0 0 69 17 51
2014 Administration and operations 44 37 9 6 4 0 0 81 10 533
2014 Human resources 56 30 6 3 5 0 0 86 8 157
2014 Financial management 46 39 7 6 2 0 0 85 8 177
2014 Procurement 48 21 12 11 8 0 0 68 19 39
2014 Real property 57 36 0 0 6 0 0 94 6 13
2014 Materiel management 42 19 8 16 15 0 0 61 31 15
2014 Information management 45 35 6 9 5 1 0 81 14 90
2014 Information technology 53 30 8 6 2 0 1 84 8 254
2014 Internal audit 47 47 0 0 5 0 0 95 5 19
2014 Evaluation 58 35 7 0 0 0 0 93 0 26
2014 Other services to the public 42 31 16 5 6 1 0 73 11 150
2014 None of the above 37 34 11 9 8 1 0 72 17 472

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 79 15 4 1 2 0 0 93 3 86
2019 Federal regulators 81 10 3 1 1 0 3 94 3 278
2019 Compliance, inspection and enforcement 81 11 4 1 1 0 2 94 2 427
2019 Communications or public affairs 86 10 1 1 1 0 0 97 2 176
2019 Access to information and privacy 66 26 0 0 9 0 0 91 9 12
2019 Security 92 8 0 0 0 0 0 100 0 22
2019 Science and technology 86 9 2 2 1 0 1 96 3 285
2019 Library services 77 12 0 6 6 0 0 88 12 16
2019 Legal services 88 10 0 2 0 0 0 98 2 48
2019 Administration and operations 81 11 2 3 2 1 1 94 5 495
2019 Human resources 87 10 2 1 0 0 0 96 2 195
2019 Financial management 81 14 3 1 1 0 0 95 2 178
2019 Procurement 86 11 3 0 0 0 0 97 0 30
2019 Real property 93 7 0 0 0 0 0 100 0 15
2019 Materiel management 83 10 0 0 0 0 7 100 0 13
2019 Information management 86 9 4 1 0 0 0 95 1 85
2019 Information technology 86 8 3 2 0 0 0 95 2 249
2019 Internal audit 86 14 0 0 0 0 0 100 0 20
2019 Evaluation 72 7 9 6 6 0 0 79 12 31
2019 Data sciences 77 7 5 2 2 3 4 90 4 50
2019 Policy 82 11 3 2 1 0 1 94 3 484
2019 Project management 80 11 3 2 2 0 1 92 5 167
2019 Other services to the public 76 11 7 1 0 1 3 91 1 101
2019 None of the above 77 11 7 2 2 0 0 89 4 212
2017 Client contact centre 76 22 2 0 1 0 0 97 1 105
2017 Federal regulators 77 14 4 1 1 0 2 94 2 279
2017 Compliance, inspection and enforcement 76 13 5 2 0 1 2 92 3 409
2017 Communications or public affairs 81 18 0 1 1 0 0 99 1 140
2017 Access to information and privacy 83 11 0 6 0 0 0 94 6 16
2017 Security 80 15 0 5 0 0 0 95 5 20
2017 Science and technology 78 15 3 2 0 0 1 94 3 357
2017 Library services 64 24 0 6 6 0 0 88 12 17
2017 Legal services 81 10 2 2 4 0 0 92 6 48
2017 Administration and operations 80 14 3 1 1 0 1 94 3 503
2017 Human resources 78 15 2 4 1 0 0 94 5 176
2017 Financial management 74 17 4 2 1 0 1 93 3 154
2017 Procurement 88 10 0 0 2 0 0 98 2 39
2017 Real property 65 21 0 7 7 0 0 86 14 14
2017 Materiel management 63 37 0 0 0 0 0 100 0 12
2017 Information management 72 22 3 1 0 0 1 95 1 82
2017 Information technology 79 14 3 2 1 0 1 94 3 220
2017 Internal audit 79 14 0 7 0 0 0 93 7 14
2017 Evaluation 77 9 0 10 0 0 5 90 10 21
2017 Data sciences 84 0 0 4 12 0 0 84 16 24
2017 Policy 79 12 5 3 1 0 1 92 4 379
2017 Project management 81 12 2 1 1 1 2 96 2 147
2017 Other services to the public 77 15 2 1 2 1 2 95 3 90
2017 None of the above 78 14 4 1 2 1 0 93 2 238
2014 Client contact centre 69 22 3 3 2 0 1 92 5 102
2014 Federal regulators 79 11 6 1 1 0 3 93 2 328
2014 Compliance, inspection and enforcement 74 14 5 1 2 1 4 93 3 461
2014 Communications or public affairs 84 11 0 1 2 1 0 97 3 147
2014 Access to information and privacy 89 11 0 0 0 0 0 100 0 18
2014 Security 91 0 0 4 5 0 0 91 9 22
2014 Science and technology 78 14 4 1 1 1 1 94 2 411
2014 Library services 82 18 0 0 0 0 0 100 0 18
2014 Legal services 88 8 2 0 0 0 2 98 0 51
2014 Administration and operations 78 14 3 1 2 0 2 94 3 532
2014 Human resources 87 8 2 1 1 0 1 96 2 157
2014 Financial management 80 15 2 2 1 0 0 95 3 177
2014 Procurement 84 5 3 5 3 0 0 89 8 39
2014 Real property 91 9 0 0 0 0 0 100 0 13
2014 Materiel management 69 15 8 0 7 0 0 85 7 15
2014 Information management 75 18 3 0 0 0 3 97 0 91
2014 Information technology 81 14 2 2 0 0 2 97 2 254
2014 Internal audit 84 16 0 0 0 0 0 100 0 19
2014 Evaluation 100 0 0 0 0 0 0 100 0 26
2014 Other services to the public 75 15 5 2 3 0 1 90 5 150
2014 None of the above 72 17 4 2 2 1 2 91 5 472

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 27 7 7 10 3 12 73 19 86
2019 Federal regulators 56 21 6 5 9 2 1 80 14 280
2019 Compliance, inspection and enforcement 54 25 8 4 6 2 1 82 10 428
2019 Communications or public affairs 59 21 8 3 3 2 4 85 7 174
2019 Access to information and privacy 33 33 26 0 9 0 0 66 9 12
2019 Security 56 30 5 9 0 0 0 86 9 22
2019 Science and technology 70 16 6 3 3 1 2 88 6 288
2019 Library services 37 29 17 0 6 0 12 74 6 16
2019 Legal services 72 22 2 0 0 2 3 98 0 49
2019 Administration and operations 55 21 7 6 5 2 3 80 12 493
2019 Human resources 74 13 5 2 2 1 3 90 5 194
2019 Financial management 50 22 11 5 6 4 1 76 12 178
2019 Procurement 69 9 9 6 6 0 0 78 13 30
2019 Real property 66 27 0 7 0 0 0 93 7 15
2019 Materiel management 61 22 0 0 0 0 17 100 0 13
2019 Information management 65 17 10 7 1 0 0 82 8 85
2019 Information technology 64 19 4 3 6 1 3 86 10 250
2019 Internal audit 49 14 5 15 10 0 9 68 27 19
2019 Evaluation 54 24 9 0 6 3 3 84 6 31
2019 Data sciences 63 17 4 7 6 3 0 83 13 50
2019 Policy 50 23 9 8 5 2 3 77 14 486
2019 Project management 54 23 7 6 5 4 1 82 11 166
2019 Other services to the public 60 15 5 3 7 4 5 83 11 103
2019 None of the above 60 21 7 3 4 2 3 85 7 210
2017 Client contact centre 39 26 10 4 7 2 13 76 12 106
2017 Federal regulators 53 26 6 6 3 3 4 84 10 277
2017 Compliance, inspection and enforcement 53 28 5 5 3 3 3 86 8 411
2017 Communications or public affairs 43 25 11 4 7 6 5 75 12 139
2017 Access to information and privacy 41 35 0 12 12 0 0 76 24 16
2017 Security 35 31 14 5 5 0 10 73 11 20
2017 Science and technology 62 21 5 2 3 4 2 89 5 354
2017 Library services 33 32 12 12 5 5 0 70 18 18
2017 Legal services 58 21 10 4 0 2 4 84 4 48
2017 Administration and operations 52 22 7 7 5 2 5 80 12 501
2017 Human resources 54 23 5 6 5 3 5 84 11 175
2017 Financial management 46 23 10 7 5 3 6 77 13 154
2017 Procurement 52 20 15 3 10 0 0 72 13 38
2017 Real property 51 28 7 7 7 0 0 79 14 14
2017 Materiel management 65 17 8 0 0 0 10 91 0 12
2017 Information management 55 20 13 4 2 2 5 80 7 82
2017 Information technology 55 22 6 4 6 3 4 82 11 220
2017 Internal audit 80 13 0 0 0 0 7 100 0 14
2017 Evaluation 73 9 0 4 0 9 5 95 5 22
2017 Data sciences 42 20 0 15 12 4 7 70 30 24
2017 Policy 37 26 9 7 6 10 5 74 16 378
2017 Project management 47 28 8 7 3 4 3 81 10 148
2017 Other services to the public 62 21 3 2 3 5 3 91 6 90
2017 None of the above 53 21 6 5 3 5 8 84 9 236
2014 Client contact centre 37 35 10 7 6 1 5 76 14 102
2014 Federal regulators 48 26 10 4 5 3 3 80 10 328
2014 Compliance, inspection and enforcement 54 24 6 5 4 4 3 84 9 462
2014 Communications or public affairs 44 20 12 9 7 5 3 70 17 147
2014 Access to information and privacy 62 22 5 0 6 6 0 89 6 18
2014 Security 50 32 4 4 4 0 5 87 9 22
2014 Science and technology 59 22 7 3 4 3 2 85 7 411
2014 Library services 39 31 13 16 0 0 0 71 16 18
2014 Legal services 67 20 6 0 6 0 2 88 6 51
2014 Administration and operations 49 25 6 4 6 5 6 83 11 533
2014 Human resources 67 14 7 4 3 1 4 85 8 157
2014 Financial management 59 25 7 3 4 1 1 86 7 177
2014 Procurement 68 12 3 3 11 0 3 83 15 39
2014 Real property 52 25 8 0 6 0 8 84 7 13
2014 Materiel management 50 21 22 7 0 0 0 71 7 15
2014 Information management 41 39 9 3 2 2 3 84 6 91
2014 Information technology 55 22 5 3 2 6 5 88 6 254
2014 Internal audit 46 33 0 0 0 0 21 100 0 19
2014 Evaluation 69 15 4 0 0 4 8 96 0 26
2014 Other services to the public 57 24 5 3 5 3 2 86 9 150
2014 None of the above 42 25 9 7 9 3 5 73 17 472

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 27 16 4 2 3 1 76 7 86
2019 Federal regulators 55 26 9 3 6 1 0 82 9 279
2019 Compliance, inspection and enforcement 55 24 8 6 5 1 0 80 11 427
2019 Communications or public affairs 70 20 6 3 1 1 0 91 4 175
2019 Access to information and privacy 33 42 17 9 0 0 0 74 9 12
2019 Security 70 20 9 0 0 0 0 91 0 22
2019 Science and technology 68 18 8 1 3 2 0 88 4 288
2019 Library services 65 18 12 6 0 0 0 82 6 16
2019 Legal services 73 16 2 5 4 0 0 90 9 49
2019 Administration and operations 64 18 8 5 3 1 1 84 8 493
2019 Human resources 76 18 3 2 1 0 0 94 3 195
2019 Financial management 62 24 7 2 3 3 0 88 4 178
2019 Procurement 67 16 10 3 3 0 0 84 6 29
2019 Real property 53 34 14 0 0 0 0 86 0 15
2019 Materiel management 68 7 17 0 0 0 8 81 0 13
2019 Information management 69 19 8 2 1 1 0 89 3 85
2019 Information technology 68 16 7 3 4 1 0 86 7 251
2019 Internal audit 39 42 14 0 5 0 0 81 5 20
2019 Evaluation 67 21 3 5 3 0 0 89 8 31
2019 Data sciences 63 21 9 6 2 0 0 83 8 50
2019 Policy 66 18 9 3 3 0 0 85 6 487
2019 Project management 67 18 5 2 6 1 1 87 8 167
2019 Other services to the public 57 21 13 0 7 3 0 80 7 102
2019 None of the above 59 20 11 3 5 1 1 81 8 213
2018 Client contact centre 53 19 20 3 3 3 0 73 6 103
2018 Federal regulators 57 21 12 5 4 1 0 79 9 287
2018 Compliance, inspection and enforcement 46 30 12 5 5 1 0 77 11 382
2018 Communications or public affairs 64 22 5 4 4 1 0 87 8 155
2018 Access to information and privacy 37 41 8 7 7 0 0 78 15 13
2018 Security 61 27 0 0 4 9 0 96 4 25
2018 Science and technology 68 16 7 4 4 1 0 84 8 303
2018 Library services 48 30 22 0 0 0 0 78 0 15
2018 Legal services 47 31 12 2 8 0 0 79 10 50
2018 Administration and operations 60 26 8 2 3 2 0 87 5 467
2018 Human resources 68 20 7 2 2 1 0 89 4 175
2018 Financial management 59 27 7 3 3 1 0 87 6 148
2018 Procurement 59 10 28 0 3 0 0 69 3 29
2018 Real property 73 22 5 0 0 0 0 95 0 18
2018 Materiel management 78 0 22 0 0 0 0 78 0 10
2018 Information management 58 27 10 3 1 1 0 86 5 80
2018 Information technology 62 22 8 2 4 0 1 86 6 205
2018 Internal audit 63 37 0 0 0 0 0 100 0 13
2018 Evaluation 62 19 13 3 3 0 0 82 5 36
2018 Data sciences 73 21 3 3 0 0 0 95 3 33
2018 Policy 64 21 7 2 5 0 0 86 7 401
2018 Project management 66 21 6 3 4 0 0 87 7 147
2018 Other services to the public 55 21 11 7 5 2 0 77 12 87
2018 None of the above 54 24 8 5 5 3 1 81 10 192
2017 Client contact centre 61 25 4 4 6 0 1 87 9 106
2017 Federal regulators 56 23 8 5 5 2 1 82 10 277
2017 Compliance, inspection and enforcement 53 27 8 5 5 1 0 82 10 411
2017 Communications or public affairs 58 26 6 5 3 2 0 86 8 140
2017 Access to information and privacy 47 29 18 0 6 0 0 76 6 16
2017 Security 56 39 0 0 5 0 0 95 5 20
2017 Science and technology 61 25 6 3 4 1 0 87 7 355
2017 Library services 56 33 0 6 6 0 0 88 12 18
2017 Legal services 56 19 17 4 4 0 0 75 8 48
2017 Administration and operations 59 23 9 5 3 2 0 84 7 503
2017 Human resources 66 22 4 4 2 2 0 90 6 176
2017 Financial management 58 26 7 2 4 1 1 86 7 154
2017 Procurement 57 20 15 5 2 0 0 77 8 38
2017 Real property 51 21 7 0 14 7 0 78 15 14
2017 Materiel management 55 35 10 0 0 0 0 90 0 12
2017 Information management 58 25 11 2 2 1 0 84 5 82
2017 Information technology 60 25 7 4 4 0 0 85 8 220
2017 Internal audit 67 21 13 0 0 0 0 87 0 14
2017 Evaluation 65 31 0 0 0 4 0 100 0 22
2017 Data sciences 62 22 4 0 12 0 0 84 12 24
2017 Policy 61 21 6 4 6 3 0 84 10 378
2017 Project management 60 22 8 7 2 0 0 82 9 148
2017 Other services to the public 61 18 8 6 2 3 1 82 9 91
2017 None of the above 59 22 10 3 4 1 1 83 7 237

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 28 21 5 3 0 0 71 8 86
2019 Federal regulators 51 27 9 7 6 0 0 78 13 280
2019 Compliance, inspection and enforcement 50 29 9 6 5 0 0 80 11 426
2019 Communications or public affairs 52 29 9 6 3 1 0 82 9 176
2019 Access to information and privacy 25 51 16 0 9 0 0 75 9 12
2019 Security 53 33 4 9 0 0 0 86 9 22
2019 Science and technology 63 22 8 3 4 0 0 85 6 288
2019 Library services 48 23 12 12 6 0 0 71 18 16
2019 Legal services 68 21 2 3 6 0 0 90 9 49
2019 Administration and operations 58 23 9 4 5 0 0 82 9 495
2019 Human resources 61 26 4 6 2 1 0 87 8 195
2019 Financial management 56 27 9 4 3 2 0 85 6 178
2019 Procurement 61 27 6 3 3 0 0 88 6 30
2019 Real property 59 41 0 0 0 0 0 100 0 15
2019 Materiel management 74 9 7 10 0 0 0 83 10 13
2019 Information management 64 22 8 2 3 0 1 87 5 84
2019 Information technology 56 26 11 3 5 0 0 82 7 251
2019 Internal audit 58 23 14 0 5 0 0 81 5 20
2019 Evaluation 64 25 3 5 3 0 0 89 8 31
2019 Data sciences 62 24 9 4 2 0 0 86 6 50
2019 Policy 59 23 8 7 3 0 0 83 10 486
2019 Project management 57 25 5 5 7 1 1 83 12 167
2019 Other services to the public 51 23 11 7 8 0 0 75 15 101
2019 None of the above 53 28 11 4 3 1 0 82 7 213
2018 Client contact centre 47 27 14 8 4 0 0 74 11 103
2018 Federal regulators 53 20 10 8 7 0 0 74 15 288
2018 Compliance, inspection and enforcement 44 31 11 8 5 0 0 75 13 383
2018 Communications or public affairs 51 25 11 8 4 1 0 77 12 156
2018 Access to information and privacy 33 52 8 0 7 0 0 85 7 13
2018 Security 53 24 12 7 0 4 0 80 8 25
2018 Science and technology 63 23 5 6 4 0 0 86 9 304
2018 Library services 37 41 22 0 0 0 0 78 0 15
2018 Legal services 49 22 13 8 8 0 0 71 16 50
2018 Administration and operations 53 27 10 5 3 0 0 81 9 467
2018 Human resources 63 22 8 3 4 1 0 85 7 176
2018 Financial management 53 31 9 1 5 1 0 85 5 148
2018 Procurement 40 37 13 0 7 0 3 80 7 30
2018 Real property 67 22 5 5 0 0 0 89 5 18
2018 Materiel management 78 0 22 0 0 0 0 78 0 10
2018 Information management 54 31 6 5 3 0 0 85 9 82
2018 Information technology 59 28 6 4 3 0 0 86 7 203
2018 Internal audit 56 44 0 0 0 0 0 100 0 13
2018 Evaluation 49 31 10 5 5 0 0 80 11 36
2018 Data sciences 54 33 8 3 3 0 0 87 5 34
2018 Policy 52 27 8 8 4 1 0 80 12 399
2018 Project management 52 30 9 5 4 0 0 82 9 148
2018 Other services to the public 49 27 9 7 7 1 1 77 14 87
2018 None of the above 54 23 11 6 5 0 1 77 12 196
2017 Client contact centre 58 28 6 3 6 0 0 86 8 106
2017 Federal regulators 51 27 9 5 7 0 1 79 12 277
2017 Compliance, inspection and enforcement 50 29 9 6 5 1 0 80 11 411
2017 Communications or public affairs 49 29 9 7 6 0 0 78 12 140
2017 Access to information and privacy 46 23 18 6 6 0 0 70 12 16
2017 Security 71 14 10 0 5 0 0 85 5 20
2017 Science and technology 60 23 9 4 4 0 0 83 8 354
2017 Library services 50 32 6 6 6 0 0 82 12 18
2017 Legal services 56 17 17 4 6 0 0 73 10 48
2017 Administration and operations 56 26 9 5 4 0 0 82 8 502
2017 Human resources 59 23 8 7 3 0 0 82 10 175
2017 Financial management 53 27 9 3 5 1 1 82 8 154
2017 Procurement 52 22 15 8 2 0 0 74 10 38
2017 Real property 51 15 0 14 21 0 0 65 35 14
2017 Materiel management 53 37 10 0 0 0 0 90 0 12
2017 Information management 58 25 11 2 3 0 0 83 6 82
2017 Information technology 58 27 6 6 4 0 0 85 9 220
2017 Internal audit 67 21 13 0 0 0 0 87 0 14
2017 Evaluation 65 22 4 5 4 0 0 86 9 22
2017 Data sciences 55 22 4 4 16 0 0 77 19 24
2017 Policy 51 28 8 4 7 1 0 80 12 377
2017 Project management 52 26 10 6 5 0 1 78 11 148
2017 Other services to the public 59 22 8 8 1 0 1 82 10 91
2017 None of the above 51 29 10 5 4 1 0 81 9 237
2014 Client contact centre 38 37 13 6 4 1 1 77 10 102
2014 Federal regulators 51 28 11 5 6 0 0 79 11 328
2014 Compliance, inspection and enforcement 47 35 7 6 4 1 0 83 10 462
2014 Communications or public affairs 44 34 11 7 3 0 0 78 11 147
2014 Access to information and privacy 56 33 11 0 0 0 0 89 0 18
2014 Security 72 19 4 0 4 0 0 91 4 22
2014 Science and technology 57 24 7 5 5 0 0 82 11 411
2014 Library services 60 33 7 0 0 0 0 93 0 18
2014 Legal services 57 18 10 10 6 0 0 75 15 51
2014 Administration and operations 50 31 9 6 4 0 0 81 10 533
2014 Human resources 53 28 10 2 6 0 0 81 9 157
2014 Financial management 62 22 8 6 2 0 0 84 8 177
2014 Procurement 59 13 17 6 6 0 0 72 11 39
2014 Real property 75 17 0 0 0 0 8 100 0 13
2014 Materiel management 50 35 15 0 0 0 0 85 0 15
2014 Information management 42 38 14 3 2 1 0 81 5 90
2014 Information technology 58 30 5 4 2 0 0 89 6 254
2014 Internal audit 63 32 0 0 5 0 0 95 5 19
2014 Evaluation 77 19 4 0 0 0 0 96 0 26
2014 Other services to the public 49 32 9 5 5 1 0 81 11 150
2014 None of the above 43 31 10 9 6 0 0 75 15 472

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 18 20 0 9 0 0 71 9 11
2019 Federal regulators 26 45 16 11 1 1 0 71 13 89
2019 Compliance, inspection and enforcement 23 39 15 11 6 5 3 66 18 69
2019 Communications or public affairs 19 51 16 10 0 4 0 73 10 51
2019 Science and technology 20 40 19 10 5 2 5 64 15 43
2019 Administration and operations 32 41 9 14 3 1 0 74 17 108
2019 Human resources 36 38 16 2 4 0 4 77 6 48
2019 Financial management 21 60 3 10 0 0 5 86 10 61
2019 Information management 30 36 25 0 0 5 5 72 0 20
2019 Information technology 25 38 14 17 4 0 1 64 21 78
2019 Policy 21 49 12 11 3 3 1 73 14 149
2019 Project management 25 56 12 6 0 2 0 82 6 52
2019 Other services to the public 34 34 10 13 5 4 0 71 19 18
2019 None of the above 20 57 4 10 4 4 2 81 15 53
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 32 14 9 1 10 1 73 11 86
2019 Federal regulators 22 36 17 9 8 7 0 63 18 279
2019 Compliance, inspection and enforcement 29 32 13 9 6 11 0 68 17 427
2019 Communications or public affairs 34 32 14 7 6 7 0 71 14 175
2019 Access to information and privacy 15 25 26 17 9 9 0 44 28 12
2019 Security 44 41 0 4 4 7 0 91 9 22
2019 Science and technology 33 27 17 6 5 11 1 68 13 286
2019 Library services 26 37 13 12 6 6 0 67 20 15
2019 Legal services 45 23 11 10 6 5 0 71 17 49
2019 Administration and operations 36 32 12 9 5 6 0 72 15 492
2019 Human resources 35 35 14 9 1 4 1 74 11 194
2019 Financial management 37 32 12 10 5 5 0 72 15 177
2019 Procurement 35 19 23 13 3 6 0 58 17 30
2019 Real property 27 41 25 7 0 0 0 68 7 15
2019 Materiel management 29 33 0 23 0 14 0 73 27 13
2019 Information management 26 32 21 1 6 13 0 67 8 84
2019 Information technology 29 27 20 9 5 9 1 61 16 249
2019 Internal audit 46 18 18 14 5 0 0 64 18 20
2019 Evaluation 28 47 7 6 5 7 0 80 13 31
2019 Data sciences 42 30 9 8 5 7 0 77 14 50
2019 Policy 47 32 8 6 4 4 0 82 10 486
2019 Project management 32 36 13 7 7 4 0 72 15 167
2019 Other services to the public 28 28 14 6 14 11 0 62 23 103
2019 None of the above 30 38 12 7 8 4 0 72 15 211
2018 Client contact centre 26 34 20 10 7 3 0 62 17 104
2018 Federal regulators 30 21 21 11 11 6 0 54 24 289
2018 Compliance, inspection and enforcement 26 32 18 8 6 9 0 64 16 384
2018 Communications or public affairs 35 31 16 5 10 4 0 69 15 157
2018 Access to information and privacy 23 40 8 0 15 15 0 74 17 13
2018 Security 55 22 4 8 8 4 0 80 16 24
2018 Science and technology 27 24 21 9 7 11 0 58 18 304
2018 Library services 31 16 39 0 8 5 0 51 9 15
2018 Legal services 37 30 7 9 12 4 0 71 22 51
2018 Administration and operations 35 32 12 8 7 6 0 71 16 474
2018 Human resources 32 35 17 5 4 7 0 73 10 177
2018 Financial management 32 35 17 6 3 7 0 72 10 150
2018 Procurement 16 38 18 21 6 0 0 54 28 32
2018 Real property 51 44 5 0 0 0 0 95 0 18
2018 Materiel management 37 22 19 22 0 0 0 59 22 10
2018 Information management 34 31 18 8 2 8 0 70 11 82
2018 Information technology 32 30 17 6 6 8 1 68 13 206
2018 Internal audit 49 36 7 0 0 7 0 92 0 13
2018 Evaluation 36 32 8 8 8 8 0 74 17 36
2018 Data sciences 59 28 5 3 3 3 0 89 6 34
2018 Policy 38 35 9 7 6 5 0 77 13 405
2018 Project management 35 35 11 9 7 3 0 72 16 148
2018 Other services to the public 33 24 18 9 9 7 0 62 19 88
2018 None of the above 31 27 18 10 6 7 1 62 18 196
2017 Client contact centre 28 35 17 4 7 9 1 70 11 105
2017 Federal regulators 25 29 17 11 9 8 0 59 22 279
2017 Compliance, inspection and enforcement 25 32 19 8 7 10 0 63 16 411
2017 Communications or public affairs 30 30 14 6 10 11 1 67 17 140
2017 Access to information and privacy 6 29 30 18 12 5 0 37 31 16
2017 Security 55 30 5 5 0 5 0 90 5 20
2017 Science and technology 29 31 13 7 8 11 0 67 18 357
2017 Library services 28 27 17 12 0 17 0 66 14 18
2017 Legal services 45 25 9 2 17 2 0 71 19 47
2017 Administration and operations 32 36 12 7 7 6 0 73 15 502
2017 Human resources 26 43 15 5 4 6 1 74 10 176
2017 Financial management 39 33 12 4 4 6 1 78 9 153
2017 Procurement 31 30 17 10 6 5 0 65 18 39
2017 Real property 31 42 7 0 14 7 0 78 15 14
2017 Materiel management 48 36 16 0 0 0 0 84 0 11
2017 Information management 39 34 18 3 0 4 1 77 4 82
2017 Information technology 24 35 21 9 4 8 0 64 13 220
2017 Internal audit 53 33 7 0 0 7 0 93 0 14
2017 Evaluation 22 26 26 9 4 13 0 56 15 22
2017 Data sciences 34 26 20 12 4 4 0 63 16 24
2017 Policy 34 31 12 6 9 7 0 70 16 380
2017 Project management 36 30 16 7 9 1 0 68 16 148
2017 Other services to the public 30 14 24 16 8 6 1 47 26 91
2017 None of the above 25 26 20 10 6 13 1 59 18 237
2014 Client contact centre 19 42 16 7 4 12 0 70 12 102
2014 Federal regulators 24 33 20 9 7 7 0 62 17 327
2014 Compliance, inspection and enforcement 31 34 12 8 5 10 0 72 15 462
2014 Communications or public affairs 29 37 15 7 4 8 0 72 12 147
2014 Access to information and privacy 22 55 22 0 0 0 0 78 0 18
2014 Security 48 28 5 15 5 0 0 76 19 21
2014 Science and technology 24 26 20 9 6 14 1 58 18 410
2014 Library services 39 39 22 0 0 0 0 78 0 18
2014 Legal services 37 21 18 2 6 14 2 69 9 51
2014 Administration and operations 31 36 14 8 4 7 0 72 13 533
2014 Human resources 25 37 21 5 2 10 1 69 8 157
2014 Financial management 27 47 11 6 3 6 0 79 10 177
2014 Procurement 24 36 12 11 8 6 2 65 22 39
2014 Real property 44 41 0 0 6 9 0 93 7 13
2014 Materiel management 18 19 20 35 0 8 0 41 38 15
2014 Information management 20 40 21 9 2 6 1 65 12 91
2014 Information technology 26 36 16 5 5 13 0 71 11 254
2014 Internal audit 14 64 11 5 0 5 0 83 6 19
2014 Evaluation 46 26 16 0 4 8 0 79 4 26
2014 Other services to the public 22 26 19 14 6 12 0 54 24 150
2014 None of the above 23 37 12 9 8 10 0 67 19 472

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 41 22 3 2 2 1 71 6 86
2019 Federal regulators 21 34 17 15 11 2 0 56 27 279
2019 Compliance, inspection and enforcement 28 32 16 11 9 4 0 63 20 427
2019 Communications or public affairs 28 30 23 10 6 3 0 60 16 174
2019 Access to information and privacy 15 33 17 26 0 9 0 53 28 12
2019 Security 27 49 4 4 8 7 0 82 13 22
2019 Science and technology 28 27 17 15 10 4 0 57 25 287
2019 Library services 24 17 6 35 0 18 0 50 43 16
2019 Legal services 36 26 18 15 6 0 0 61 21 49
2019 Administration and operations 36 32 14 8 6 3 1 71 15 493
2019 Human resources 30 36 21 8 1 2 1 68 10 193
2019 Financial management 36 34 13 5 8 4 0 74 13 174
2019 Procurement 42 26 19 10 0 3 0 70 10 30
2019 Real property 27 20 27 26 0 0 0 47 26 15
2019 Materiel management 36 26 17 13 0 7 0 68 14 13
2019 Information management 22 36 23 6 5 9 0 63 11 84
2019 Information technology 24 30 20 15 7 3 1 57 22 250
2019 Internal audit 42 36 5 18 0 0 0 78 18 20
2019 Evaluation 28 40 13 6 9 3 0 71 16 31
2019 Data sciences 47 23 16 7 4 3 0 72 11 50
2019 Policy 44 35 9 6 5 1 0 80 11 483
2019 Project management 28 39 12 9 8 4 0 70 18 167
2019 Other services to the public 21 28 23 9 15 4 0 51 25 103
2019 None of the above 29 36 13 13 8 1 0 66 21 211
2018 Client contact centre 18 44 15 11 9 3 0 63 21 104
2018 Federal regulators 22 29 19 14 14 2 0 52 29 290
2018 Compliance, inspection and enforcement 22 35 20 12 10 2 0 58 22 384
2018 Communications or public affairs 30 27 16 12 14 1 0 57 27 156
2018 Access to information and privacy 7 56 0 7 7 22 0 81 19 13
2018 Security 51 14 12 11 7 0 4 68 19 25
2018 Science and technology 20 31 17 15 13 4 0 53 30 305
2018 Library services 15 38 17 14 16 0 0 53 30 15
2018 Legal services 30 36 6 12 16 0 0 66 28 51
2018 Administration and operations 33 32 13 10 7 3 1 68 18 473
2018 Human resources 29 46 12 5 4 4 0 78 10 176
2018 Financial management 31 39 18 7 3 3 0 71 10 150
2018 Procurement 10 38 25 18 6 3 0 49 26 32
2018 Real property 45 38 16 0 0 0 0 84 0 18
2018 Materiel management 37 0 29 34 0 0 0 37 34 10
2018 Information management 30 31 20 11 5 2 0 63 16 81
2018 Information technology 26 29 21 13 9 2 1 56 23 205
2018 Internal audit 63 15 15 7 0 0 0 78 7 13
2018 Evaluation 35 22 21 10 8 3 0 59 19 36
2018 Data sciences 45 33 12 3 3 5 0 82 6 34
2018 Policy 39 34 12 8 6 1 0 74 14 404
2018 Project management 32 30 17 10 10 1 0 63 20 147
2018 Other services to the public 27 23 22 16 12 1 0 50 28 88
2018 None of the above 29 25 20 15 9 3 0 56 24 196
2017 Client contact centre 26 36 20 7 7 4 0 64 15 106
2017 Federal regulators 23 23 23 16 12 2 0 48 28 279
2017 Compliance, inspection and enforcement 19 32 23 12 11 2 0 52 24 410
2017 Communications or public affairs 28 35 14 9 10 3 1 66 19 140
2017 Access to information and privacy 6 24 36 18 12 5 0 31 31 16
2017 Security 41 35 10 10 0 5 0 79 10 20
2017 Science and technology 22 31 20 16 10 1 0 54 26 357
2017 Library services 23 21 28 23 0 6 0 46 24 18
2017 Legal services 32 31 13 6 15 4 0 65 21 48
2017 Administration and operations 32 33 19 6 7 3 0 67 14 501
2017 Human resources 26 44 13 7 4 4 1 74 12 176
2017 Financial management 37 39 12 4 4 4 1 79 9 153
2017 Procurement 36 24 24 12 3 0 0 61 15 39
2017 Real property 31 35 14 7 14 0 0 65 21 14
2017 Materiel management 55 31 7 7 0 0 0 85 7 12
2017 Information management 34 33 27 3 2 0 1 68 5 80
2017 Information technology 21 33 26 11 7 2 0 55 19 219
2017 Internal audit 60 40 0 0 0 0 0 100 0 14
2017 Evaluation 27 38 13 9 4 4 4 71 15 22
2017 Data sciences 26 42 8 12 4 4 4 74 18 24
2017 Policy 34 34 12 9 9 2 0 69 18 380
2017 Project management 30 34 17 10 9 0 0 64 19 148
2017 Other services to the public 26 16 24 20 11 2 1 43 32 91
2017 None of the above 26 27 21 12 8 6 1 57 21 238
2014 Client contact centre 18 48 18 6 8 2 0 67 14 102
2014 Federal regulators 20 31 21 16 10 2 0 52 27 327
2014 Compliance, inspection and enforcement 25 35 17 13 7 2 0 62 21 461
2014 Communications or public affairs 26 37 16 13 3 5 1 67 17 147
2014 Access to information and privacy 17 50 22 6 0 6 0 70 6 18
2014 Security 43 38 5 5 9 0 0 81 14 21
2014 Science and technology 19 30 22 16 11 3 0 50 28 411
2014 Library services 34 33 33 0 0 0 0 67 0 18
2014 Legal services 27 35 22 4 4 6 2 68 9 51
2014 Administration and operations 31 34 15 11 5 3 1 67 17 533
2014 Human resources 25 40 21 11 1 3 0 67 12 157
2014 Financial management 34 39 16 6 3 2 0 74 9 177
2014 Procurement 24 33 15 20 6 0 2 59 26 39
2014 Real property 55 30 8 0 6 0 0 85 6 13
2014 Materiel management 12 37 14 22 7 8 0 53 32 15
2014 Information management 19 37 16 20 3 4 0 59 24 91
2014 Information technology 22 41 20 7 7 3 0 65 15 254
2014 Internal audit 20 69 5 5 0 0 0 89 5 19
2014 Evaluation 30 27 31 4 8 0 0 57 12 26
2014 Other services to the public 21 27 21 17 10 4 0 50 28 150
2014 None of the above 22 35 17 13 10 3 0 59 23 471

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 32 25 9 4 3 1 60 14 85
2019 Federal regulators 14 31 21 18 12 4 0 47 31 278
2019 Compliance, inspection and enforcement 19 28 21 15 10 7 0 51 27 426
2019 Communications or public affairs 18 32 25 15 7 3 0 52 23 175
2019 Access to information and privacy 15 16 26 26 9 9 0 35 37 12
2019 Security 23 40 18 4 8 7 0 67 13 22
2019 Science and technology 23 20 18 18 14 6 0 46 34 285
2019 Library services 19 23 0 29 6 23 0 54 46 16
2019 Legal services 32 23 20 14 6 4 0 57 21 49
2019 Administration and operations 28 33 19 10 5 5 1 64 16 495
2019 Human resources 23 32 22 14 5 3 1 57 20 193
2019 Financial management 24 38 20 6 7 6 0 65 14 177
2019 Procurement 29 25 16 18 3 10 0 60 23 30
2019 Real property 14 27 39 21 0 0 0 41 21 15
2019 Materiel management 22 14 21 36 0 7 0 39 38 13
2019 Information management 17 25 27 18 6 6 0 45 25 84
2019 Information technology 20 24 24 17 8 6 0 47 27 249
2019 Internal audit 37 32 22 9 0 0 0 69 9 20
2019 Evaluation 12 39 26 6 9 7 0 56 16 31
2019 Data sciences 33 28 15 3 11 10 0 68 16 50
2019 Policy 31 39 13 11 3 2 0 71 15 486
2019 Project management 20 38 13 11 13 5 0 61 25 166
2019 Other services to the public 12 27 19 13 14 14 0 45 32 103
2019 None of the above 23 33 18 12 11 3 0 58 24 211
2018 Client contact centre 18 28 29 13 6 6 0 49 20 103
2018 Federal regulators 16 23 24 17 17 4 0 41 35 288
2018 Compliance, inspection and enforcement 15 28 24 15 11 7 0 46 28 383
2018 Communications or public affairs 26 26 18 12 15 3 0 54 28 157
2018 Access to information and privacy 7 52 8 7 7 19 0 73 18 13
2018 Security 39 23 19 7 7 0 4 64 15 25
2018 Science and technology 13 25 19 22 16 6 0 40 40 304
2018 Library services 15 27 30 14 8 5 0 45 23 15
2018 Legal services 14 34 16 18 16 2 0 49 35 51
2018 Administration and operations 24 35 16 13 6 5 1 63 20 474
2018 Human resources 25 38 19 7 4 6 1 67 12 175
2018 Financial management 22 47 15 9 5 3 0 70 15 150
2018 Procurement 10 34 26 21 6 3 0 45 28 32
2018 Real property 29 33 33 5 0 0 0 62 5 18
2018 Materiel management 37 10 19 22 12 0 0 46 34 10
2018 Information management 23 28 24 15 8 3 0 52 23 81
2018 Information technology 19 22 23 18 9 7 1 44 30 205
2018 Internal audit 29 49 15 0 0 7 0 84 0 13
2018 Evaluation 29 20 24 11 8 8 0 53 20 36
2018 Data sciences 25 28 14 19 5 9 0 58 26 34
2018 Policy 23 40 16 10 8 4 0 65 18 404
2018 Project management 19 34 16 15 11 4 0 56 27 148
2018 Other services to the public 18 18 28 15 14 5 0 39 32 87
2018 None of the above 22 26 21 14 11 5 1 51 26 198
2017 Client contact centre 20 29 21 11 7 12 0 56 21 106
2017 Federal regulators 16 26 18 22 12 5 0 44 37 279
2017 Compliance, inspection and enforcement 14 26 24 18 12 6 0 43 31 411
2017 Communications or public affairs 19 23 23 16 14 5 1 44 32 140
2017 Access to information and privacy 6 24 30 29 12 0 0 30 41 16
2017 Security 31 40 15 5 0 10 0 78 5 20
2017 Science and technology 15 28 24 17 11 5 0 45 30 356
2017 Library services 17 11 27 17 5 22 0 36 29 18
2017 Legal services 21 33 19 10 15 2 0 56 25 48
2017 Administration and operations 22 37 18 10 7 7 0 63 18 501
2017 Human resources 20 43 17 9 5 5 2 67 15 175
2017 Financial management 26 38 15 9 4 7 1 70 14 152
2017 Procurement 29 29 17 22 3 0 0 58 25 39
2017 Real property 24 35 20 14 7 0 0 59 21 14
2017 Materiel management 52 26 0 22 0 0 0 78 22 12
2017 Information management 29 23 25 15 2 4 1 55 19 82
2017 Information technology 14 29 27 12 10 7 0 48 24 219
2017 Internal audit 39 34 13 0 0 13 0 84 0 14
2017 Evaluation 9 35 26 13 13 4 0 46 27 22
2017 Data sciences 24 32 8 13 4 15 4 69 21 23
2017 Policy 23 37 16 11 10 4 0 62 22 380
2017 Project management 22 31 17 15 11 3 1 56 26 147
2017 Other services to the public 17 16 20 23 15 7 1 37 41 89
2017 None of the above 17 22 22 17 8 14 1 46 29 237
2014 Client contact centre 12 43 21 10 6 9 0 60 17 102
2014 Federal regulators 14 31 21 19 11 4 0 47 32 327
2014 Compliance, inspection and enforcement 16 33 21 18 7 4 0 51 26 462
2014 Communications or public affairs 15 31 26 15 4 8 1 51 21 147
2014 Access to information and privacy 11 50 17 22 0 0 0 61 22 18
2014 Security 24 48 10 4 14 0 0 72 18 21
2014 Science and technology 13 26 20 23 13 5 1 41 38 411
2014 Library services 22 37 27 0 0 13 0 69 0 18
2014 Legal services 16 23 30 16 6 8 2 43 24 51
2014 Administration and operations 23 34 20 12 6 5 1 60 19 533
2014 Human resources 15 35 27 10 5 8 1 54 16 157
2014 Financial management 22 38 20 13 2 5 0 63 16 177
2014 Procurement 15 24 20 28 11 0 2 40 40 39
2014 Real property 40 27 26 0 6 0 0 67 6 13
2014 Materiel management 18 32 29 6 0 16 0 58 7 15
2014 Information management 10 38 22 15 8 7 0 51 25 91
2014 Information technology 17 34 23 11 7 8 0 56 20 253
2014 Internal audit 15 63 11 0 5 5 0 83 6 19
2014 Evaluation 27 30 23 8 8 4 0 60 16 26
2014 Other services to the public 11 22 21 26 11 9 0 36 41 148
2014 None of the above 14 36 19 15 11 6 0 52 27 472

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 33 18 12 7 4 1 61 19 86
2019 Federal regulators 13 32 19 20 15 1 0 46 35 278
2019 Compliance, inspection and enforcement 20 33 17 14 13 4 0 55 28 427
2019 Communications or public affairs 18 31 26 17 7 1 0 49 25 174
2019 Access to information and privacy 15 33 34 9 0 9 0 53 9 12
2019 Security 20 50 14 8 8 0 0 69 17 22
2019 Science and technology 18 32 16 20 11 3 0 52 32 287
2019 Library services 24 23 6 29 12 6 0 50 43 16
2019 Legal services 36 19 17 16 10 2 0 56 27 49
2019 Administration and operations 25 34 17 12 9 2 0 61 22 493
2019 Human resources 20 33 20 17 7 1 1 54 25 193
2019 Financial management 20 37 20 14 6 3 0 58 21 176
2019 Procurement 19 38 6 24 7 6 0 61 32 30
2019 Real property 14 46 20 14 0 7 0 63 15 15
2019 Materiel management 36 0 22 10 17 14 0 42 32 13
2019 Information management 15 27 24 20 7 6 0 45 29 84
2019 Information technology 17 27 26 18 9 3 0 45 28 250
2019 Internal audit 42 27 18 9 5 0 0 69 14 20
2019 Evaluation 24 26 22 15 9 3 0 52 25 31
2019 Data sciences 30 33 15 12 6 5 0 66 18 50
2019 Policy 23 37 14 17 6 2 0 61 24 485
2019 Project management 18 32 17 17 11 4 0 53 30 167
2019 Other services to the public 13 26 21 13 18 9 0 43 34 103
2019 None of the above 22 31 19 13 13 2 0 54 26 211
2018 Client contact centre 16 30 25 16 7 5 0 48 25 102
2018 Federal regulators 14 32 16 20 17 1 0 47 37 286
2018 Compliance, inspection and enforcement 15 35 19 16 12 3 0 51 30 385
2018 Communications or public affairs 23 34 11 15 16 1 0 58 31 157
2018 Access to information and privacy 16 55 15 7 7 0 0 70 15 13
2018 Security 37 29 7 15 7 0 4 69 24 25
2018 Science and technology 13 30 20 16 17 3 0 45 35 305
2018 Library services 12 41 22 16 8 0 0 53 25 15
2018 Legal services 16 24 20 15 23 2 0 41 39 51
2018 Administration and operations 25 31 18 15 9 2 1 57 25 473
2018 Human resources 22 38 17 14 6 3 0 62 21 177
2018 Financial management 16 44 19 14 5 1 0 61 20 150
2018 Procurement 3 41 15 32 9 0 0 44 41 32
2018 Real property 19 48 22 11 0 0 0 67 11 18
2018 Materiel management 37 32 10 10 12 0 0 68 22 10
2018 Information management 21 28 22 19 8 2 0 50 28 82
2018 Information technology 16 30 19 20 14 1 1 47 34 206
2018 Internal audit 22 60 0 11 0 7 0 88 12 13
2018 Evaluation 20 30 26 13 8 3 0 52 22 36
2018 Data sciences 15 46 16 12 8 3 0 63 21 34
2018 Policy 17 38 17 15 11 1 0 56 27 405
2018 Project management 15 40 12 16 14 3 1 57 30 148
2018 Other services to the public 14 22 23 20 17 3 0 37 39 88
2018 None of the above 23 22 23 16 13 4 1 46 30 198
2017 Client contact centre 25 30 20 11 7 6 0 59 20 105
2017 Federal regulators 16 27 21 19 15 2 0 45 34 278
2017 Compliance, inspection and enforcement 16 33 17 16 13 5 0 52 30 410
2017 Communications or public affairs 16 39 12 17 13 3 1 57 31 140
2017 Access to information and privacy 6 30 18 41 6 0 0 36 47 16
2017 Security 41 40 10 10 0 0 0 81 10 20
2017 Science and technology 15 34 18 18 12 5 0 51 31 357
2017 Library services 23 43 17 5 6 6 0 70 12 18
2017 Legal services 27 35 12 15 8 2 0 64 23 48
2017 Administration and operations 25 36 16 12 8 3 0 63 20 499
2017 Human resources 20 39 12 14 9 6 1 63 25 175
2017 Financial management 28 38 16 10 5 1 1 67 16 152
2017 Procurement 25 28 23 10 14 0 0 53 24 39
2017 Real property 14 45 21 7 14 0 0 59 21 14
2017 Materiel management 21 62 17 0 0 0 0 83 0 12
2017 Information management 30 32 16 14 2 3 1 66 17 82
2017 Information technology 12 35 23 17 9 3 0 49 27 220
2017 Internal audit 46 35 0 13 0 7 0 86 14 14
2017 Evaluation 27 26 13 26 4 4 0 55 32 22
2017 Data sciences 12 51 4 12 8 4 11 73 23 24
2017 Policy 17 33 18 17 13 2 0 52 30 378
2017 Project management 22 30 20 13 13 2 0 54 26 148
2017 Other services to the public 17 21 23 9 20 9 1 42 32 91
2017 None of the above 21 24 20 17 10 6 1 49 30 237
2014 Client contact centre 16 38 24 14 6 3 0 56 20 102
2014 Federal regulators 12 37 20 18 11 2 0 50 30 327
2014 Compliance, inspection and enforcement 17 40 18 15 7 3 0 59 23 462
2014 Communications or public affairs 25 34 18 14 6 3 0 61 20 147
2014 Access to information and privacy 17 39 22 22 0 0 0 55 22 18
2014 Security 19 38 10 24 9 0 0 57 33 21
2014 Science and technology 15 32 17 17 16 3 0 48 34 411
2014 Library services 30 31 32 6 0 0 0 62 6 18
2014 Legal services 16 41 26 8 6 2 2 59 14 51
2014 Administration and operations 21 41 15 13 7 2 0 64 20 533
2014 Human resources 16 40 22 11 8 3 0 58 19 156
2014 Financial management 20 42 20 13 2 3 0 64 16 176
2014 Procurement 22 38 12 11 14 2 0 62 26 39
2014 Real property 34 43 9 6 8 0 0 76 15 13
2014 Materiel management 12 32 20 8 21 8 0 47 32 15
2014 Information management 13 41 22 11 10 3 0 56 22 91
2014 Information technology 14 41 16 17 6 6 0 58 25 254
2014 Internal audit 21 57 11 5 5 0 0 78 11 19
2014 Evaluation 23 27 23 24 4 0 0 49 28 26
2014 Other services to the public 16 28 24 15 14 2 0 46 30 150
2014 None of the above 9 34 20 20 13 4 0 45 34 472

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 30 10 3 1 4 0 85 5 86
2019 Federal regulators 44 25 11 4 3 11 2 79 8 280
2019 Compliance, inspection and enforcement 46 21 10 5 6 10 2 77 12 426
2019 Communications or public affairs 47 29 16 3 1 4 0 79 4 176
2019 Access to information and privacy 24 42 9 9 9 9 0 72 19 12
2019 Security 62 24 9 4 0 0 0 86 4 21
2019 Science and technology 54 26 6 3 1 8 2 89 5 288
2019 Library services 65 12 17 6 0 0 0 77 6 16
2019 Legal services 72 17 4 0 0 8 0 96 0 49
2019 Administration and operations 54 22 12 6 2 3 1 79 9 495
2019 Human resources 54 25 13 4 1 2 1 81 5 195
2019 Financial management 46 30 12 5 2 6 0 80 7 178
2019 Procurement 51 25 17 6 0 0 0 76 6 30
2019 Real property 61 39 0 0 0 0 0 100 0 15
2019 Materiel management 62 17 21 0 0 0 0 79 0 13
2019 Information management 56 19 15 1 2 6 0 80 4 85
2019 Information technology 55 23 15 2 1 5 0 82 3 251
2019 Internal audit 45 27 23 0 0 0 5 76 0 20
2019 Evaluation 49 18 12 8 0 12 0 77 10 31
2019 Data sciences 38 27 15 7 3 10 0 72 12 49
2019 Policy 37 27 21 7 3 4 0 67 11 487
2019 Project management 40 23 20 6 3 5 1 68 10 167
2019 Other services to the public 47 24 8 5 5 10 1 79 11 103
2019 None of the above 47 26 14 4 2 6 0 79 7 213
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 34 15 7 1 1 1 76 9 86
2019 Federal regulators 25 47 13 11 4 1 0 72 15 279
2019 Compliance, inspection and enforcement 28 43 16 8 4 1 0 72 12 427
2019 Communications or public affairs 30 43 14 10 3 1 0 74 13 176
2019 Access to information and privacy 41 42 9 0 0 9 0 91 0 12
2019 Security 47 45 4 0 4 0 0 92 4 22
2019 Science and technology 29 45 16 7 2 0 1 75 9 287
2019 Library services 57 30 6 6 0 0 0 87 6 15
2019 Legal services 29 48 11 10 2 0 0 77 12 49
2019 Administration and operations 33 42 14 6 2 1 1 77 9 495
2019 Human resources 35 44 14 5 0 1 1 80 6 195
2019 Financial management 29 48 15 4 2 2 0 78 6 177
2019 Procurement 48 36 6 6 0 3 0 87 7 30
2019 Real property 20 47 12 21 0 0 0 68 21 15
2019 Materiel management 62 24 7 7 0 0 0 86 7 13
2019 Information management 38 31 17 8 3 3 0 71 12 85
2019 Information technology 26 42 16 9 5 1 0 69 14 251
2019 Internal audit 32 50 14 4 0 0 0 82 4 20
2019 Evaluation 19 53 16 6 3 3 0 74 9 31
2019 Data sciences 31 48 9 9 3 0 0 79 12 50
2019 Policy 31 48 11 8 2 0 0 79 10 485
2019 Project management 31 48 9 8 3 1 0 80 11 166
2019 Other services to the public 24 42 23 5 4 2 1 68 9 103
2019 None of the above 26 43 18 7 4 1 0 70 11 212
2018 Client contact centre 23 45 22 7 2 1 0 68 9 102
2018 Federal regulators 23 40 19 13 5 1 0 63 18 287
2018 Compliance, inspection and enforcement 22 43 18 12 4 1 0 66 16 383
2018 Communications or public affairs 25 40 13 11 9 2 0 66 20 156
2018 Access to information and privacy 15 59 11 7 0 7 0 80 8 13
2018 Security 30 55 8 4 4 0 0 84 7 25
2018 Science and technology 24 43 19 9 4 1 0 68 13 305
2018 Library services 37 46 11 5 0 0 0 83 5 15
2018 Legal services 24 53 11 6 4 2 0 78 10 51
2018 Administration and operations 28 48 16 5 2 1 0 77 7 473
2018 Human resources 33 49 10 6 1 1 0 83 7 177
2018 Financial management 31 50 11 7 0 1 0 82 7 148
2018 Procurement 31 31 26 6 3 3 0 64 10 32
2018 Real property 36 53 5 0 5 0 0 89 5 18
2018 Materiel management 46 32 10 12 0 0 0 78 12 10
2018 Information management 32 36 20 7 3 1 1 70 9 82
2018 Information technology 24 40 18 13 5 1 1 65 18 204
2018 Internal audit 41 44 7 8 0 0 0 85 8 13
2018 Evaluation 30 47 13 10 0 0 0 77 10 36
2018 Data sciences 33 37 20 8 3 0 0 70 11 34
2018 Policy 29 48 9 10 4 1 0 77 14 404
2018 Project management 30 43 14 9 3 0 1 74 12 148
2018 Other services to the public 21 39 24 9 6 2 0 61 15 88
2018 None of the above 25 37 19 11 6 2 1 63 17 196
2017 Client contact centre 31 43 14 6 4 2 0 76 10 106
2017 Federal regulators 21 42 17 13 6 1 0 64 19 279
2017 Compliance, inspection and enforcement 24 42 20 9 5 0 0 67 14 411
2017 Communications or public affairs 24 46 14 10 4 1 0 71 15 140
2017 Access to information and privacy 12 65 18 0 0 5 0 81 0 16
2017 Security 46 39 15 0 0 0 0 85 0 20
2017 Science and technology 30 41 17 9 3 1 0 71 12 357
2017 Library services 34 50 6 4 6 0 0 84 11 18
2017 Legal services 44 27 15 10 2 2 0 72 13 48
2017 Administration and operations 35 43 15 4 2 1 0 79 7 500
2017 Human resources 40 42 9 4 2 2 1 84 6 175
2017 Financial management 30 52 9 5 1 3 1 85 6 153
2017 Procurement 32 50 10 7 0 0 0 83 7 39
2017 Real property 21 44 15 14 0 7 0 69 15 14
2017 Materiel management 29 61 0 0 0 10 0 100 0 12
2017 Information management 34 44 15 6 0 0 1 79 6 82
2017 Information technology 21 43 20 9 7 1 0 65 15 219
2017 Internal audit 73 14 6 7 0 0 0 87 7 14
2017 Evaluation 31 30 21 9 5 4 0 64 14 22
2017 Data sciences 24 57 0 12 4 0 4 84 16 24
2017 Policy 28 44 12 10 4 1 0 73 14 380
2017 Project management 30 46 15 5 4 0 0 76 9 148
2017 Other services to the public 28 38 13 12 7 1 0 67 20 91
2017 None of the above 27 41 16 8 3 4 1 71 12 238
2014 Client contact centre 17 54 21 4 2 2 1 73 6 102
2014 Federal regulators 21 42 19 12 4 2 0 64 16 327
2014 Compliance, inspection and enforcement 27 44 15 9 2 2 0 73 11 462
2014 Communications or public affairs 25 45 18 7 2 3 1 72 9 147
2014 Access to information and privacy 28 44 22 0 6 0 0 72 6 18
2014 Security 28 54 13 4 0 0 0 82 4 22
2014 Science and technology 21 41 21 12 3 1 0 63 16 411
2014 Library services 38 49 6 0 0 7 0 94 0 18
2014 Legal services 43 25 24 6 2 0 0 68 8 51
2014 Administration and operations 29 47 15 4 3 3 0 78 7 533
2014 Human resources 30 48 14 6 2 1 0 78 8 157
2014 Financial management 33 47 13 6 0 1 0 81 6 177
2014 Procurement 37 41 16 6 0 0 0 78 6 39
2014 Real property 31 54 9 0 0 6 0 90 0 13
2014 Materiel management 24 39 21 0 8 8 0 69 8 15
2014 Information management 25 40 20 11 3 1 0 66 14 91
2014 Information technology 23 42 20 8 5 3 0 67 13 254
2014 Internal audit 42 47 10 0 0 0 0 90 0 19
2014 Evaluation 22 27 31 12 8 0 0 49 20 26
2014 Other services to the public 28 40 14 13 4 2 0 69 17 150
2014 None of the above 19 42 21 11 6 2 0 62 16 472

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 41 20 9 6 4 3 61 17 85
2019 Federal regulators 12 34 23 20 9 2 0 46 30 279
2019 Compliance, inspection and enforcement 16 34 22 15 9 4 0 53 25 427
2019 Communications or public affairs 19 35 17 19 6 5 0 57 25 173
2019 Access to information and privacy 15 50 9 17 9 0 0 66 26 12
2019 Security 27 48 11 9 4 0 0 75 14 22
2019 Science and technology 20 31 22 18 5 3 1 53 24 285
2019 Library services 24 17 18 18 12 12 0 46 34 16
2019 Legal services 21 36 21 14 8 0 0 57 22 49
2019 Administration and operations 23 36 20 12 6 2 1 61 18 493
2019 Human resources 21 28 23 17 8 3 1 50 26 194
2019 Financial management 18 44 15 10 7 6 0 66 18 177
2019 Procurement 19 38 9 30 0 3 0 59 31 30
2019 Real property 20 27 25 27 0 0 0 47 27 15
2019 Materiel management 47 22 7 24 0 0 0 69 24 13
2019 Information management 19 30 21 16 9 4 1 51 27 85
2019 Information technology 19 28 23 18 9 2 0 49 28 249
2019 Internal audit 18 31 20 18 13 0 0 49 31 20
2019 Evaluation 16 32 33 10 6 3 0 50 16 31
2019 Data sciences 24 37 28 5 0 5 0 65 5 50
2019 Policy 24 40 15 14 4 4 0 66 18 481
2019 Project management 18 37 20 14 9 2 0 56 24 167
2019 Other services to the public 13 29 26 11 12 8 0 46 25 103
2019 None of the above 14 32 24 16 9 5 0 49 26 210

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 38 15 7 5 6 1 70 14 86
2019 Federal regulators 24 38 18 11 7 2 1 63 19 280
2019 Compliance, inspection and enforcement 29 35 15 10 6 3 2 67 17 426
2019 Communications or public affairs 31 28 13 18 7 3 1 61 25 176
2019 Access to information and privacy 16 41 26 9 9 0 0 57 17 12
2019 Security 39 49 4 4 4 0 0 87 8 22
2019 Science and technology 28 36 17 8 6 5 1 68 14 287
2019 Library services 48 23 6 12 12 0 0 71 23 16
2019 Legal services 36 32 7 14 7 3 2 71 21 49
2019 Administration and operations 36 31 14 12 3 2 2 70 16 493
2019 Human resources 36 41 7 8 2 3 2 81 12 195
2019 Financial management 33 45 11 5 4 2 0 80 9 177
2019 Procurement 35 32 8 16 6 0 3 69 23 30
2019 Real property 41 41 0 19 0 0 0 81 19 15
2019 Materiel management 76 0 0 14 10 0 0 76 24 13
2019 Information management 27 35 13 13 6 6 0 67 20 84
2019 Information technology 28 36 18 10 5 2 2 67 15 250
2019 Internal audit 41 37 18 5 0 0 0 78 5 20
2019 Evaluation 29 34 25 6 3 3 0 65 9 31
2019 Data sciences 30 32 15 12 5 4 2 66 19 49
2019 Policy 34 36 11 13 3 2 1 72 16 486
2019 Project management 31 42 11 7 6 2 1 75 14 167
2019 Other services to the public 17 27 18 14 11 11 2 51 29 103
2019 None of the above 28 38 12 9 6 6 1 71 16 211
2018 Client contact centre 28 36 17 6 9 4 1 67 15 104
2018 Federal regulators 30 37 12 10 6 4 1 70 17 289
2018 Compliance, inspection and enforcement 24 39 15 11 7 4 1 66 19 384
2018 Communications or public affairs 25 34 17 11 6 6 1 63 19 154
2018 Access to information and privacy 0 30 49 7 7 7 0 32 15 13
2018 Security 45 28 7 11 4 4 0 77 16 25
2018 Science and technology 24 36 20 8 6 4 2 63 15 304
2018 Library services 42 33 11 14 0 0 0 75 14 15
2018 Legal services 21 39 12 12 6 8 2 67 19 51
2018 Administration and operations 33 40 12 8 5 2 1 75 13 473
2018 Human resources 44 37 7 6 4 2 0 83 10 177
2018 Financial management 27 44 15 9 3 2 1 73 12 148
2018 Procurement 21 41 25 9 4 0 0 62 13 32
2018 Real property 47 42 11 0 0 0 0 89 0 18
2018 Materiel management 58 0 0 22 20 0 0 58 42 10
2018 Information management 38 30 14 8 3 6 0 73 12 82
2018 Information technology 31 34 18 8 4 3 2 68 13 206
2018 Internal audit 71 15 7 7 0 0 0 86 7 13
2018 Evaluation 26 38 13 5 8 4 5 71 15 36
2018 Data sciences 40 29 3 9 13 3 3 74 23 34
2018 Policy 28 35 15 14 5 2 1 65 20 403
2018 Project management 32 32 10 15 7 1 1 66 23 148
2018 Other services to the public 24 37 17 12 8 0 3 62 20 87
2018 None of the above 23 37 14 9 6 9 2 68 17 195
2017 Client contact centre 34 39 10 7 7 4 0 75 15 106
2017 Federal regulators 30 40 12 8 5 4 1 74 13 279
2017 Compliance, inspection and enforcement 28 37 15 8 6 4 1 69 15 410
2017 Communications or public affairs 23 37 13 15 8 4 1 63 24 138
2017 Access to information and privacy 18 30 18 17 6 11 0 54 26 16
2017 Security 50 30 10 5 0 5 0 85 5 20
2017 Science and technology 29 38 13 7 8 4 2 70 16 357
2017 Library services 54 17 17 6 0 6 0 76 6 18
2017 Legal services 48 19 8 12 4 6 2 73 18 48
2017 Administration and operations 32 38 13 8 4 4 1 74 13 501
2017 Human resources 49 31 9 3 4 3 1 83 7 175
2017 Financial management 33 37 11 12 1 4 2 74 15 153
2017 Procurement 50 20 13 10 7 0 0 70 17 39
2017 Real property 14 52 0 14 7 7 7 76 24 14
2017 Materiel management 29 27 25 18 0 0 0 57 18 12
2017 Information management 33 30 11 12 5 5 4 69 19 82
2017 Information technology 29 37 14 11 5 4 0 69 17 220
2017 Internal audit 74 19 0 7 0 0 0 93 7 14
2017 Evaluation 40 26 21 4 0 9 0 72 5 22
2017 Data sciences 22 36 19 8 12 0 4 60 20 24
2017 Policy 32 34 10 13 6 5 1 69 20 379
2017 Project management 27 40 14 10 3 4 3 72 13 147
2017 Other services to the public 26 34 17 6 8 9 0 66 16 91
2017 None of the above 33 33 12 7 8 5 2 71 16 238
2014 Client contact centre 23 44 14 9 4 6 1 71 14 101
2014 Federal regulators 29 40 14 9 5 2 1 71 14 327
2014 Compliance, inspection and enforcement 33 38 14 8 3 3 1 74 11 462
2014 Communications or public affairs 33 37 14 7 4 3 1 73 12 147
2014 Access to information and privacy 33 33 11 17 0 6 0 70 18 18
2014 Security 31 64 0 0 4 0 0 96 4 22
2014 Science and technology 31 38 12 8 4 6 0 74 13 411
2014 Library services 43 32 7 12 6 0 0 75 18 18
2014 Legal services 41 27 16 10 4 2 0 70 14 51
2014 Administration and operations 38 35 13 6 4 4 1 76 11 532
2014 Human resources 49 35 8 4 1 2 1 86 5 157
2014 Financial management 37 43 9 6 3 2 0 82 9 177
2014 Procurement 37 40 5 11 2 6 0 81 14 39
2014 Real property 40 38 9 0 0 13 0 90 0 13
2014 Materiel management 30 33 16 7 6 8 0 68 14 15
2014 Information management 29 36 16 9 5 3 1 69 15 91
2014 Information technology 35 40 10 7 4 3 1 78 11 253
2014 Internal audit 37 52 11 0 0 0 0 89 0 19
2014 Evaluation 35 27 15 0 4 12 8 76 5 26
2014 Other services to the public 31 42 13 4 6 3 1 76 10 150
2014 None of the above 31 36 13 11 5 4 1 70 16 472

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 39 17 6 1 4 1 74 8 86
2019 Federal regulators 26 39 21 7 5 2 0 66 13 280
2019 Compliance, inspection and enforcement 32 34 21 6 4 3 0 68 11 427
2019 Communications or public affairs 35 30 20 6 6 3 0 67 12 175
2019 Access to information and privacy 15 25 60 0 0 0 0 40 0 12
2019 Security 50 30 7 4 8 0 0 81 12 22
2019 Science and technology 32 35 21 7 3 2 0 68 10 288
2019 Library services 30 58 6 0 6 0 0 88 6 16
2019 Legal services 42 32 15 8 4 0 0 73 12 49
2019 Administration and operations 35 34 20 5 3 2 0 70 9 492
2019 Human resources 38 39 14 5 2 3 0 79 7 194
2019 Financial management 34 42 15 4 2 2 0 78 6 178
2019 Procurement 32 28 20 9 3 7 0 65 13 30
2019 Real property 34 47 7 12 0 0 0 81 12 15
2019 Materiel management 54 26 7 6 0 7 0 86 6 13
2019 Information management 29 37 20 6 5 2 1 68 11 84
2019 Information technology 38 30 20 7 4 2 0 69 10 248
2019 Internal audit 23 64 5 9 0 0 0 86 9 20
2019 Evaluation 35 27 35 0 3 0 0 63 3 31
2019 Data sciences 33 39 23 3 0 2 0 73 3 50
2019 Policy 37 37 15 8 2 1 0 75 10 487
2019 Project management 35 33 20 8 3 1 0 69 12 166
2019 Other services to the public 29 31 23 3 8 5 1 64 11 102
2019 None of the above 32 34 20 7 6 2 0 67 12 212
2018 Client contact centre 27 46 21 5 2 0 0 73 7 103
2018 Federal regulators 26 37 22 7 6 3 0 64 13 290
2018 Compliance, inspection and enforcement 25 39 22 7 5 2 0 66 12 380
2018 Communications or public affairs 33 33 19 5 6 2 1 69 12 155
2018 Access to information and privacy 23 48 15 7 0 7 0 76 8 13
2018 Security 49 31 4 12 4 0 0 81 16 24
2018 Science and technology 32 35 20 8 4 0 0 67 12 304
2018 Library services 23 49 28 0 0 0 0 72 0 15
2018 Legal services 31 43 10 6 8 0 2 75 14 51
2018 Administration and operations 34 39 17 5 3 1 0 75 8 471
2018 Human resources 43 32 13 4 4 3 1 79 8 177
2018 Financial management 27 42 22 7 1 2 0 70 8 147
2018 Procurement 28 41 15 13 3 0 0 68 16 32
2018 Real property 47 48 5 0 0 0 0 95 0 18
2018 Materiel management 36 32 22 0 10 0 0 68 10 10
2018 Information management 35 40 18 2 2 4 0 77 4 82
2018 Information technology 32 33 20 6 5 3 1 67 12 205
2018 Internal audit 56 29 15 0 0 0 0 85 0 13
2018 Evaluation 41 19 19 8 3 10 0 67 12 35
2018 Data sciences 44 46 7 3 0 0 0 90 3 33
2018 Policy 31 38 19 6 4 2 0 71 10 405
2018 Project management 31 38 17 9 3 1 0 71 11 148
2018 Other services to the public 24 36 16 11 10 2 0 62 21 86
2018 None of the above 24 36 19 10 4 6 1 65 15 196

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 21 19 10 7 15 6 56 20 85
2019 Federal regulators 15 26 17 16 16 9 2 45 36 279
2019 Compliance, inspection and enforcement 21 20 16 12 16 12 3 49 33 426
2019 Communications or public affairs 16 20 21 15 9 17 2 44 30 176
2019 Access to information and privacy 15 9 25 17 17 17 0 29 41 12
2019 Security 16 22 29 0 12 13 7 48 15 22
2019 Science and technology 20 22 18 13 12 12 2 50 29 288
2019 Library services 30 22 12 23 0 12 0 60 26 16
2019 Legal services 30 19 15 11 15 7 4 55 29 49
2019 Administration and operations 23 23 17 13 13 9 3 52 29 494
2019 Human resources 24 23 18 6 10 14 4 58 20 193
2019 Financial management 19 34 16 9 9 13 1 61 21 177
2019 Procurement 29 19 22 18 10 3 0 49 28 30
2019 Real property 27 32 20 20 0 0 0 59 20 15
2019 Materiel management 49 21 0 13 10 7 0 75 25 13
2019 Information management 18 17 20 14 13 14 3 43 32 83
2019 Information technology 22 19 23 11 11 12 2 48 26 248
2019 Internal audit 16 42 10 15 5 5 9 66 23 19
2019 Evaluation 19 29 12 9 12 16 3 59 26 31
2019 Data sciences 23 21 37 4 5 10 0 49 10 50
2019 Policy 22 16 22 12 11 14 2 45 28 485
2019 Project management 14 18 21 18 11 15 3 39 35 167
2019 Other services to the public 13 23 15 17 15 16 1 43 39 103
2019 None of the above 16 24 19 10 14 15 3 49 28 212
2018 Client contact centre 15 28 22 10 12 10 3 50 25 104
2018 Federal regulators 14 20 15 13 24 11 3 40 43 290
2018 Compliance, inspection and enforcement 13 24 21 14 14 11 3 43 32 384
2018 Communications or public affairs 17 16 23 16 13 11 4 39 34 156
2018 Access to information and privacy 0 34 30 15 0 15 7 43 19 13
2018 Security 12 38 15 12 15 8 0 55 29 25
2018 Science and technology 15 19 22 14 15 12 2 41 34 303
2018 Library services 16 23 30 30 0 0 0 40 30 15
2018 Legal services 18 16 22 12 18 12 2 40 34 51
2018 Administration and operations 21 24 19 13 10 9 3 51 27 473
2018 Human resources 20 23 21 8 13 9 6 50 25 176
2018 Financial management 14 22 28 12 7 16 1 44 23 148
2018 Procurement 16 18 26 25 13 3 0 35 39 32
2018 Real property 31 31 16 11 5 5 0 66 17 18
2018 Materiel management 29 29 0 19 22 0 0 59 41 10
2018 Information management 26 23 25 9 5 10 1 55 17 82
2018 Information technology 16 26 24 10 9 13 1 49 23 205
2018 Internal audit 26 30 14 15 7 7 0 61 24 13
2018 Evaluation 18 31 16 5 8 21 0 63 17 36
2018 Data sciences 27 26 22 5 3 14 3 64 9 34
2018 Policy 13 23 22 13 13 13 3 43 30 402
2018 Project management 16 20 16 19 13 11 5 43 38 148
2018 Other services to the public 14 23 13 18 15 12 4 44 39 88
2018 None of the above 15 24 15 15 12 15 4 48 33 196
2017 Client contact centre 17 24 18 11 15 7 9 48 31 106
2017 Federal regulators 12 22 21 13 18 12 3 39 37 279
2017 Compliance, inspection and enforcement 14 22 20 11 16 14 3 43 33 411
2017 Communications or public affairs 16 15 19 11 17 17 5 39 36 139
2017 Access to information and privacy 6 12 7 30 12 23 11 27 63 16
2017 Security 20 25 25 20 0 5 6 50 22 20
2017 Science and technology 14 23 14 16 16 13 3 45 38 357
2017 Library services 11 22 27 17 6 12 4 40 28 18
2017 Legal services 17 14 19 8 23 13 6 38 39 48
2017 Administration and operations 16 24 21 11 13 12 4 48 27 501
2017 Human resources 21 23 19 12 10 9 6 52 26 175
2017 Financial management 20 21 17 13 11 14 5 50 29 153
2017 Procurement 29 21 17 10 12 8 2 56 25 39
2017 Real property 21 24 15 7 21 13 0 51 32 14
2017 Materiel management 29 23 16 0 8 17 7 69 10 12
2017 Information management 21 25 22 10 7 10 5 54 20 82
2017 Information technology 15 22 25 15 10 10 2 43 29 220
2017 Internal audit 33 20 13 13 0 7 14 66 17 14
2017 Evaluation 9 34 21 9 13 9 4 50 26 22
2017 Data sciences 19 19 12 4 23 7 15 49 35 24
2017 Policy 14 14 16 16 17 16 7 37 43 380
2017 Project management 17 16 19 13 21 8 6 38 39 146
2017 Other services to the public 19 12 14 8 22 20 4 41 41 91
2017 None of the above 18 20 19 13 11 15 4 48 29 237
2014 Client contact centre 7 26 16 18 19 10 6 38 43 102
2014 Federal regulators 13 18 19 16 17 10 5 38 40 326
2014 Compliance, inspection and enforcement 13 24 18 15 14 14 3 44 34 462
2014 Communications or public affairs 11 12 20 20 16 16 5 30 45 147
2014 Access to information and privacy 22 22 22 11 11 11 0 50 25 18
2014 Security 14 9 33 5 22 9 9 28 32 22
2014 Science and technology 11 23 19 15 18 11 1 40 38 411
2014 Library services 16 37 12 6 11 19 0 65 21 18
2014 Legal services 14 22 22 12 22 9 0 40 36 51
2014 Administration and operations 19 22 20 11 13 12 4 49 28 533
2014 Human resources 19 25 18 15 12 10 1 50 30 157
2014 Financial management 18 25 18 17 8 10 4 50 29 177
2014 Procurement 7 20 20 19 19 8 7 31 45 39
2014 Real property 16 37 15 24 8 0 0 53 32 13
2014 Materiel management 6 27 26 22 19 0 0 33 41 15
2014 Information management 12 18 22 17 16 12 4 35 39 91
2014 Information technology 17 25 19 11 11 14 3 51 26 254
2014 Internal audit 10 21 16 20 11 11 10 39 40 19
2014 Evaluation 11 4 23 19 15 16 11 20 47 26
2014 Other services to the public 16 18 21 15 18 10 2 39 38 150
2014 None of the above 10 18 17 19 17 14 4 35 44 472

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 38 17 9 6 8 1 64 17 85
2019 Federal regulators 21 30 21 16 10 1 0 52 27 277
2019 Compliance, inspection and enforcement 24 32 17 14 11 2 0 57 26 425
2019 Communications or public affairs 23 37 15 13 9 4 0 62 22 176
2019 Access to information and privacy 17 45 9 19 9 0 0 63 28 11
2019 Security 24 58 4 9 4 0 0 82 14 22
2019 Science and technology 23 29 19 14 14 2 0 53 28 287
2019 Library services 30 46 0 24 0 0 0 76 24 16
2019 Legal services 23 33 12 18 12 2 0 57 31 49
2019 Administration and operations 31 34 14 11 6 3 1 68 18 495
2019 Human resources 34 38 13 9 4 2 1 73 13 194
2019 Financial management 32 40 14 6 7 1 0 73 13 178
2019 Procurement 35 25 16 13 11 0 0 60 24 30
2019 Real property 20 27 26 27 0 0 0 47 27 15
2019 Materiel management 39 15 16 23 0 7 0 58 25 13
2019 Information management 25 30 24 12 5 4 0 57 18 83
2019 Information technology 29 27 19 14 9 2 1 57 24 249
2019 Internal audit 28 38 14 10 5 5 0 70 15 19
2019 Evaluation 25 31 10 22 3 6 3 62 28 31
2019 Data sciences 38 28 15 10 5 3 0 68 16 50
2019 Policy 33 34 14 11 7 2 0 68 18 483
2019 Project management 28 40 15 5 10 2 0 70 15 167
2019 Other services to the public 13 35 19 14 12 5 2 52 28 103
2019 None of the above 22 34 21 10 8 5 0 59 19 211
2018 Client contact centre 24 39 16 11 7 3 0 65 18 103
2018 Federal regulators 22 30 17 17 13 1 0 53 30 289
2018 Compliance, inspection and enforcement 18 31 21 17 10 3 0 51 28 384
2018 Communications or public affairs 22 34 15 13 10 5 0 60 25 155
2018 Access to information and privacy 23 30 7 15 7 19 0 64 27 13
2018 Security 34 30 11 20 0 4 0 67 21 24
2018 Science and technology 17 27 21 19 13 2 0 46 33 305
2018 Library services 16 42 19 14 8 0 0 59 22 15
2018 Legal services 25 26 16 15 16 2 0 52 31 50
2018 Administration and operations 30 36 16 9 7 2 0 67 17 473
2018 Human resources 37 39 16 6 2 1 0 76 8 177
2018 Financial management 30 45 16 4 5 1 0 75 10 147
2018 Procurement 19 34 18 16 13 0 0 53 29 32
2018 Real property 36 53 0 11 0 0 0 89 11 18
2018 Materiel management 10 37 41 0 12 0 0 46 12 10
2018 Information management 29 35 22 3 8 4 0 67 10 82
2018 Information technology 23 35 14 17 7 3 1 61 25 203
2018 Internal audit 49 51 0 0 0 0 0 100 0 13
2018 Evaluation 25 43 14 8 8 3 0 69 17 36
2018 Data sciences 45 34 10 3 5 3 0 82 8 34
2018 Policy 28 34 14 12 10 2 0 63 23 404
2018 Project management 31 29 17 14 7 1 1 62 21 146
2018 Other services to the public 20 29 18 17 10 6 0 52 28 88
2018 None of the above 19 32 23 10 12 4 1 53 23 193
2017 Client contact centre 32 38 13 6 7 5 0 73 14 106
2017 Federal regulators 28 38 15 9 9 1 0 67 18 279
2017 Compliance, inspection and enforcement 20 32 21 13 10 3 0 54 24 410
2017 Communications or public affairs 27 27 19 14 7 5 1 57 22 139
2017 Access to information and privacy 12 29 30 12 12 5 0 44 25 16
2017 Security 55 35 5 5 0 0 0 90 5 20
2017 Science and technology 21 32 18 15 11 2 0 55 26 356
2017 Library services 45 32 12 6 6 0 0 77 12 18
2017 Legal services 23 40 12 12 10 2 0 64 23 48
2017 Administration and operations 33 36 12 8 7 3 0 71 16 499
2017 Human resources 36 37 11 6 5 3 2 76 12 174
2017 Financial management 44 35 10 6 2 2 1 82 8 154
2017 Procurement 34 37 17 10 2 0 0 71 12 39
2017 Real property 21 44 15 7 14 0 0 65 21 14
2017 Materiel management 31 35 16 8 0 10 0 74 9 12
2017 Information management 33 35 17 7 4 3 1 71 11 82
2017 Information technology 25 34 18 10 11 1 1 61 21 220
2017 Internal audit 60 27 0 6 7 0 0 87 13 14
2017 Evaluation 17 31 29 4 13 4 0 50 19 22
2017 Data sciences 15 25 25 24 11 0 0 40 35 24
2017 Policy 30 33 12 14 7 4 0 66 22 379
2017 Project management 33 40 13 8 6 1 0 73 14 148
2017 Other services to the public 27 21 20 16 10 5 1 52 27 91
2017 None of the above 27 35 14 11 8 4 1 65 20 237
2014 Client contact centre 24 45 15 9 3 3 1 72 12 102
2014 Federal regulators 21 34 16 16 11 2 0 55 28 327
2014 Compliance, inspection and enforcement 18 38 19 14 8 3 0 57 23 462
2014 Communications or public affairs 32 33 15 9 8 3 0 67 18 147
2014 Access to information and privacy 28 50 17 0 6 0 0 78 6 18
2014 Security 18 42 14 17 9 0 0 60 27 22
2014 Science and technology 18 28 21 17 13 2 0 47 31 410
2014 Library services 46 19 0 28 0 7 0 69 31 18
2014 Legal services 20 25 22 17 14 2 0 46 32 51
2014 Administration and operations 32 33 12 10 7 4 1 69 19 533
2014 Human resources 32 41 8 10 6 3 0 75 16 156
2014 Financial management 36 35 18 7 5 0 0 71 12 177
2014 Procurement 37 26 13 14 8 0 2 64 23 39
2014 Real property 42 35 8 15 0 0 0 77 15 13
2014 Materiel management 12 39 36 6 8 0 0 50 14 15
2014 Information management 25 35 15 13 6 4 2 64 20 91
2014 Information technology 21 42 16 11 7 2 0 65 19 254
2014 Internal audit 37 48 5 4 5 0 0 85 10 19
2014 Evaluation 27 23 23 12 12 0 4 52 24 26
2014 Other services to the public 20 36 19 15 5 4 1 59 21 150
2014 None of the above 19 34 19 14 10 4 1 55 25 471

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 32 18 15 11 4 3 53 28 86
2019 Federal regulators 19 25 17 14 24 0 2 44 38 279
2019 Compliance, inspection and enforcement 21 28 13 16 19 2 1 50 36 428
2019 Communications or public affairs 17 32 18 12 17 4 1 51 30 176
2019 Access to information and privacy 33 33 9 9 9 0 9 72 19 12
2019 Security 23 46 4 9 14 5 0 72 23 22
2019 Science and technology 22 26 15 16 18 3 0 49 35 288
2019 Library services 17 17 20 35 6 6 0 36 43 16
2019 Legal services 26 23 7 24 21 0 0 48 44 49
2019 Administration and operations 25 24 15 17 13 2 3 52 32 496
2019 Human resources 36 30 13 10 7 1 3 68 18 195
2019 Financial management 27 29 16 10 15 3 2 58 25 178
2019 Procurement 29 19 25 17 6 0 3 49 25 30
2019 Real property 14 27 14 27 19 0 0 41 46 15
2019 Materiel management 39 23 8 6 24 0 0 62 30 13
2019 Information management 26 25 19 9 17 1 3 53 27 82
2019 Information technology 24 26 15 16 15 3 0 52 32 248
2019 Internal audit 22 40 11 14 9 5 0 65 24 20
2019 Evaluation 25 21 16 25 10 3 0 48 36 31
2019 Data sciences 38 27 20 11 5 0 0 64 16 50
2019 Policy 34 27 12 13 10 1 1 63 24 486
2019 Project management 28 32 13 15 10 1 1 61 26 167
2019 Other services to the public 12 33 11 14 20 4 4 50 37 102
2019 None of the above 17 29 21 10 15 4 5 50 27 212
2018 Client contact centre 22 29 13 17 16 2 1 52 34 104
2018 Federal regulators 19 25 13 17 24 0 1 45 42 287
2018 Compliance, inspection and enforcement 18 24 16 15 22 3 1 44 39 385
2018 Communications or public affairs 24 24 16 17 17 3 0 49 35 156
2018 Access to information and privacy 14 23 30 19 7 7 0 40 28 13
2018 Security 36 16 12 15 17 0 4 55 32 25
2018 Science and technology 17 22 16 21 22 1 1 40 43 305
2018 Library services 22 31 14 25 8 0 0 53 33 15
2018 Legal services 14 20 6 21 32 5 2 37 57 51
2018 Administration and operations 22 28 18 12 17 2 1 51 30 471
2018 Human resources 30 34 10 14 8 3 2 67 22 177
2018 Financial management 24 29 16 13 15 2 1 55 29 148
2018 Procurement 9 43 12 12 23 0 0 53 35 32
2018 Real property 25 44 9 11 11 0 0 69 22 18
2018 Materiel management 10 10 36 10 34 0 0 20 44 10
2018 Information management 20 34 21 11 11 0 3 55 23 79
2018 Information technology 21 26 15 20 14 2 3 49 36 206
2018 Internal audit 41 44 7 0 7 0 0 85 7 13
2018 Evaluation 23 30 11 16 14 3 4 57 32 36
2018 Data sciences 47 20 9 3 21 0 0 67 24 34
2018 Policy 29 29 12 13 13 2 1 60 28 405
2018 Project management 27 31 15 13 12 1 1 59 25 148
2018 Other services to the public 12 23 18 22 21 3 1 36 45 88
2018 None of the above 18 27 15 12 19 4 5 49 34 196
2017 Client contact centre 23 32 15 14 11 3 3 58 26 106
2017 Federal regulators 23 27 17 13 18 0 2 51 31 279
2017 Compliance, inspection and enforcement 17 27 18 16 17 2 3 46 35 411
2017 Communications or public affairs 19 23 15 16 21 5 1 45 39 139
2017 Access to information and privacy 6 29 24 11 24 0 6 37 37 16
2017 Security 30 30 15 10 5 5 6 67 16 20
2017 Science and technology 16 22 16 22 21 1 3 39 44 356
2017 Library services 21 22 22 17 12 5 0 46 31 18
2017 Legal services 10 27 14 20 23 4 0 40 45 48
2017 Administration and operations 20 27 15 13 19 3 2 50 35 501
2017 Human resources 32 29 11 14 7 4 3 65 23 176
2017 Financial management 33 31 14 8 8 4 2 68 17 154
2017 Procurement 27 26 7 19 12 0 7 58 34 39
2017 Real property 7 44 28 0 21 0 0 51 21 14
2017 Materiel management 32 27 32 8 0 0 0 60 8 12
2017 Information management 19 28 15 17 13 5 2 51 33 81
2017 Information technology 16 29 13 17 21 1 2 47 40 217
2017 Internal audit 40 21 19 20 0 0 0 61 20 14
2017 Evaluation 18 35 9 21 18 0 0 53 39 22
2017 Data sciences 15 20 16 12 19 11 7 43 37 24
2017 Policy 28 27 12 15 15 3 1 56 31 379
2017 Project management 28 21 16 17 16 0 3 50 34 148
2017 Other services to the public 18 20 15 17 23 6 0 41 43 91
2017 None of the above 21 24 15 16 16 3 6 50 34 238
2014 Client contact centre 16 24 15 16 22 2 6 43 40 102
2014 Federal regulators 18 28 14 16 20 2 2 48 37 327
2014 Compliance, inspection and enforcement 15 30 17 17 17 2 2 46 36 462
2014 Communications or public affairs 21 23 16 18 18 3 1 46 37 147
2014 Access to information and privacy 6 39 16 11 22 0 6 48 35 18
2014 Security 18 23 32 9 18 0 0 41 27 22
2014 Science and technology 13 20 15 21 27 2 2 35 50 410
2014 Library services 0 36 18 17 13 5 12 43 35 18
2014 Legal services 12 16 19 26 24 2 2 29 51 51
2014 Administration and operations 18 23 15 16 23 3 3 43 41 533
2014 Human resources 16 30 21 14 14 2 2 48 30 157
2014 Financial management 31 19 21 12 15 0 3 51 28 177
2014 Procurement 20 25 13 13 27 0 2 46 41 39
2014 Real property 9 32 13 32 6 0 8 44 42 13
2014 Materiel management 0 33 6 18 43 0 0 33 61 15
2014 Information management 13 16 25 18 24 2 3 30 44 91
2014 Information technology 17 22 18 17 21 3 2 41 40 254
2014 Internal audit 20 38 11 15 5 11 0 65 23 19
2014 Evaluation 7 31 11 19 31 0 0 39 50 26
2014 Other services to the public 13 17 22 21 23 3 1 32 46 150
2014 None of the above 17 21 15 18 24 5 2 40 44 472

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 18 9 4 1 3 5 85 6 86
2019 Federal regulators 52 23 12 8 2 0 2 77 10 278
2019 Compliance, inspection and enforcement 53 23 14 3 4 1 2 78 7 427
2019 Communications or public affairs 49 29 11 4 4 0 3 79 9 176
2019 Access to information and privacy 49 26 17 0 9 0 0 74 9 12
2019 Security 66 17 9 4 4 0 0 82 8 22
2019 Science and technology 51 26 10 7 3 0 3 80 10 288
2019 Library services 48 18 6 12 6 0 11 74 20 16
2019 Legal services 51 27 11 3 2 0 7 83 5 49
2019 Administration and operations 55 20 12 3 3 1 5 81 7 494
2019 Human resources 53 21 12 5 1 0 9 81 6 195
2019 Financial management 55 22 14 4 2 1 4 79 6 178
2019 Procurement 49 31 13 3 3 0 0 81 6 29
2019 Real property 53 27 20 0 0 0 0 80 0 15
2019 Materiel management 85 0 0 0 0 0 15 100 0 13
2019 Information management 55 18 15 4 1 2 4 78 5 85
2019 Information technology 57 20 13 3 3 0 3 80 6 249
2019 Internal audit 51 31 9 9 0 0 0 82 9 20
2019 Evaluation 48 28 17 3 4 0 0 76 7 30
2019 Data sciences 55 23 18 0 4 0 0 78 4 50
2019 Policy 51 23 12 6 4 0 3 77 11 487
2019 Project management 49 24 11 4 8 1 3 76 12 167
2019 Other services to the public 47 16 13 5 4 4 10 74 10 103
2019 None of the above 52 21 14 4 2 3 5 79 7 212

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 10 9 4 1 4 6 85 5 86
2019 Federal regulators 59 10 10 3 7 0 10 77 11 280
2019 Compliance, inspection and enforcement 58 11 9 5 4 2 11 80 10 427
2019 Communications or public affairs 63 8 7 4 7 2 9 81 12 176
2019 Access to information and privacy 32 51 8 9 0 0 0 83 9 12
2019 Security 63 20 4 4 9 0 0 83 13 22
2019 Science and technology 58 14 9 5 4 2 8 81 10 288
2019 Library services 65 11 6 0 6 0 12 86 7 16
2019 Legal services 52 9 10 4 13 2 10 69 19 49
2019 Administration and operations 65 11 6 3 4 1 11 86 7 492
2019 Human resources 66 12 4 3 3 1 11 88 7 195
2019 Financial management 62 12 5 3 5 1 12 85 9 178
2019 Procurement 42 22 10 3 14 0 10 70 19 30
2019 Real property 66 7 7 0 7 7 7 84 8 15
2019 Materiel management 56 9 14 10 0 0 10 73 11 13
2019 Information management 69 5 4 3 4 1 14 87 8 85
2019 Information technology 64 11 6 2 4 1 12 85 8 251
2019 Internal audit 59 18 9 9 0 0 5 81 10 20
2019 Evaluation 52 18 12 3 9 0 6 75 12 31
2019 Data sciences 60 7 3 14 5 2 9 75 22 50
2019 Policy 52 15 11 5 9 0 7 73 15 486
2019 Project management 54 17 10 2 4 1 12 81 8 165
2019 Other services to the public 60 5 10 1 5 3 16 81 7 102
2019 None of the above 58 10 10 4 4 4 9 78 10 212

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 22 11 8 3 6 4 75 13 86
2019 Federal regulators 45 22 16 5 7 1 4 71 13 280
2019 Compliance, inspection and enforcement 43 25 17 8 4 1 2 70 13 428
2019 Communications or public affairs 56 23 11 4 2 1 3 82 6 176
2019 Access to information and privacy 24 42 26 9 0 0 0 66 9 12
2019 Security 56 18 17 4 4 0 0 75 8 22
2019 Science and technology 44 28 14 8 3 1 1 74 11 287
2019 Library services 71 17 6 6 0 0 0 88 6 16
2019 Legal services 32 26 14 8 9 10 2 65 19 48
2019 Administration and operations 50 23 10 6 4 2 5 79 10 494
2019 Human resources 55 19 14 4 1 2 5 80 5 193
2019 Financial management 59 18 14 2 4 1 3 80 6 177
2019 Procurement 66 18 16 0 0 0 0 84 0 29
2019 Real property 39 34 20 0 7 0 0 73 7 15
2019 Materiel management 55 24 10 10 0 0 0 79 10 13
2019 Information management 55 23 5 3 4 1 8 86 9 85
2019 Information technology 49 28 13 4 4 0 2 78 9 248
2019 Internal audit 63 37 0 0 0 0 0 100 0 20
2019 Evaluation 45 25 12 13 3 0 3 71 16 31
2019 Data sciences 49 26 14 9 0 2 0 76 10 50
2019 Policy 54 23 13 5 3 0 2 79 8 487
2019 Project management 53 28 10 4 2 1 2 83 6 166
2019 Other services to the public 41 15 18 9 3 7 7 65 14 102
2019 None of the above 48 19 11 7 4 5 6 75 13 212

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 16 11 12 3 7 4 71 17 85
2019 Federal regulators 41 21 16 6 8 1 6 67 15 280
2019 Compliance, inspection and enforcement 40 23 16 10 7 2 2 66 17 424
2019 Communications or public affairs 47 21 14 5 6 3 4 74 12 176
2019 Access to information and privacy 57 17 9 17 0 0 0 74 17 12
2019 Security 59 14 22 0 4 0 0 73 4 21
2019 Science and technology 46 22 15 7 6 2 1 71 13 284
2019 Library services 59 17 6 12 0 6 0 81 13 16
2019 Legal services 38 23 12 6 13 7 2 66 20 49
2019 Administration and operations 48 19 12 7 5 2 6 73 14 491
2019 Human resources 55 15 9 6 3 2 9 79 10 194
2019 Financial management 53 13 17 5 6 1 4 70 12 176
2019 Procurement 57 17 10 10 3 0 3 77 13 30
2019 Real property 34 46 14 0 7 0 0 80 7 15
2019 Materiel management 50 22 28 0 0 0 0 72 0 13
2019 Information management 57 19 6 2 5 4 8 85 8 84
2019 Information technology 45 22 14 5 5 4 5 74 10 249
2019 Internal audit 72 23 0 5 0 0 0 95 5 20
2019 Evaluation 37 25 12 10 6 6 3 69 18 31
2019 Data sciences 63 14 14 2 4 2 2 80 6 50
2019 Policy 53 18 12 5 5 2 5 76 11 484
2019 Project management 52 19 14 3 8 2 3 75 11 166
2019 Other services to the public 38 17 13 7 6 12 7 68 16 103
2019 None of the above 44 18 13 6 6 6 6 71 14 211

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 13 18 5 3 6 6 71 9 86
2019 Federal regulators 35 16 16 11 14 2 6 56 27 279
2019 Compliance, inspection and enforcement 35 17 18 12 14 1 3 54 27 424
2019 Communications or public affairs 57 14 7 5 7 3 7 80 13 175
2019 Access to information and privacy 57 0 9 17 0 9 9 69 21 12
2019 Security 56 21 4 5 8 5 0 81 14 22
2019 Science and technology 53 13 12 8 6 2 6 72 15 287
2019 Library services 54 6 12 12 6 0 12 68 19 16
2019 Legal services 54 10 11 6 2 5 12 77 10 49
2019 Administration and operations 51 15 8 8 8 3 6 73 18 488
2019 Human resources 71 6 6 3 2 1 12 88 5 195
2019 Financial management 59 12 9 5 7 3 5 77 13 178
2019 Procurement 76 6 0 5 3 3 6 91 9 30
2019 Real property 47 27 12 7 0 0 7 80 7 15
2019 Materiel management 58 0 28 7 0 0 8 62 8 13
2019 Information management 51 14 9 5 5 5 11 78 12 85
2019 Information technology 54 17 7 5 6 4 6 80 13 249
2019 Internal audit 64 27 5 0 0 0 4 95 0 20
2019 Evaluation 60 13 12 0 3 3 9 83 4 31
2019 Data sciences 66 13 9 5 4 2 2 82 9 50
2019 Policy 67 11 6 3 5 2 6 84 9 486
2019 Project management 62 13 8 6 5 2 4 80 11 167
2019 Other services to the public 37 13 17 10 5 9 10 62 18 103
2019 None of the above 52 11 9 6 6 9 7 75 14 210

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 14 11 5 4 7 1 78 10 86
2019 Federal regulators 66 12 5 4 7 2 6 83 11 276
2019 Compliance, inspection and enforcement 64 17 9 2 3 2 2 85 5 425
2019 Communications or public affairs 81 8 4 2 2 1 3 92 3 176
2019 Access to information and privacy 57 26 9 0 0 9 0 91 0 12
2019 Security 62 13 17 4 4 0 0 74 9 22
2019 Science and technology 83 9 3 1 0 1 3 96 1 286
2019 Library services 63 20 6 6 0 0 6 88 6 16
2019 Legal services 61 9 6 0 3 7 12 88 4 49
2019 Administration and operations 56 17 9 6 5 2 6 79 12 489
2019 Human resources 70 9 5 3 3 1 9 88 7 196
2019 Financial management 65 11 9 3 6 2 4 81 9 177
2019 Procurement 76 7 11 3 0 0 3 85 3 30
2019 Real property 34 39 14 0 7 0 7 78 7 15
2019 Materiel management 68 17 7 0 0 0 8 92 0 13
2019 Information management 60 20 5 3 1 5 6 90 5 84
2019 Information technology 66 16 9 2 1 2 5 87 3 250
2019 Internal audit 91 4 5 0 0 0 0 95 0 20
2019 Evaluation 79 6 3 0 0 5 6 97 0 31
2019 Data sciences 76 8 7 2 2 4 2 89 4 50
2019 Policy 82 8 5 0 0 1 4 94 1 485
2019 Project management 72 13 7 2 3 1 3 88 5 167
2019 Other services to the public 60 11 12 4 2 4 8 79 7 102
2019 None of the above 63 14 8 1 3 5 5 85 5 212

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 72 5 8 4 1 5 3 85 6 86
2019 Federal regulators 71 10 5 2 3 5 4 89 6 279
2019 Compliance, inspection and enforcement 71 8 5 4 4 6 2 86 8 424
2019 Communications or public affairs 79 6 3 4 1 4 4 92 5 176
2019 Access to information and privacy 83 17 0 0 0 0 0 100 0 12
2019 Security 79 11 0 5 0 5 0 95 5 22
2019 Science and technology 77 7 5 2 2 4 3 90 5 287
2019 Library services 83 11 0 0 0 6 0 100 0 16
2019 Legal services 69 8 4 0 2 5 12 93 3 49
2019 Administration and operations 72 9 6 2 3 3 5 88 5 490
2019 Human resources 80 4 2 2 1 1 9 93 4 193
2019 Financial management 71 10 6 1 3 5 4 89 5 177
2019 Procurement 73 14 3 3 0 3 3 93 4 30
2019 Real property 66 14 7 0 0 0 14 92 0 15
2019 Materiel management 82 18 0 0 0 0 0 100 0 13
2019 Information management 68 12 6 1 3 2 7 88 5 85
2019 Information technology 76 8 5 4 2 2 3 88 6 248
2019 Internal audit 91 9 0 0 0 0 0 100 0 20
2019 Evaluation 75 10 6 3 3 3 0 88 6 31
2019 Data sciences 82 5 4 2 0 7 0 94 2 50
2019 Policy 79 8 3 2 2 3 4 93 4 485
2019 Project management 79 8 2 2 4 2 3 92 6 167
2019 Other services to the public 67 7 3 3 4 8 7 88 8 103
2019 None of the above 69 8 7 2 4 5 3 85 7 211

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 80 9 3 1 0 2 5 95 2 82
2019 Federal regulators 76 7 2 1 1 3 11 95 3 278
2019 Compliance, inspection and enforcement 80 5 2 1 2 2 8 95 3 424
2019 Communications or public affairs 83 4 0 2 1 2 8 97 3 176
2019 Access to information and privacy 66 9 17 0 0 9 0 81 0 12
2019 Security 91 4 0 0 0 5 0 100 0 22
2019 Science and technology 79 8 2 1 0 2 7 96 2 286
2019 Library services 69 14 0 6 0 0 12 93 7 16
2019 Legal services 69 10 3 2 0 5 12 94 2 49
2019 Administration and operations 77 7 3 2 1 3 8 93 3 493
2019 Human resources 80 3 1 1 0 1 14 97 1 195
2019 Financial management 80 5 2 1 1 2 9 96 2 176
2019 Procurement 88 3 0 0 3 0 6 97 3 30
2019 Real property 66 7 14 0 0 0 14 84 0 15
2019 Materiel management 85 0 0 0 0 0 15 100 0 13
2019 Information management 81 5 1 0 2 1 9 96 2 85
2019 Information technology 76 6 3 1 1 3 9 94 2 247
2019 Internal audit 86 14 0 0 0 0 0 100 0 20
2019 Evaluation 81 3 6 0 0 6 3 94 0 31
2019 Data sciences 88 2 5 0 0 0 5 94 0 49
2019 Policy 85 3 2 1 0 1 8 96 1 485
2019 Project management 81 4 2 0 1 3 10 97 1 164
2019 Other services to the public 68 6 0 1 2 6 17 96 4 102
2019 None of the above 73 7 6 1 1 3 9 91 2 211

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 36 25 7 6 6 0 60 14 86
2019 Federal regulators 17 41 18 14 7 3 0 60 21 278
2019 Compliance, inspection and enforcement 21 39 20 10 6 3 0 62 17 426
2019 Communications or public affairs 25 41 18 8 3 5 0 70 11 176
2019 Access to information and privacy 24 33 26 9 9 0 0 57 17 12
2019 Security 21 57 14 0 4 5 0 81 4 22
2019 Science and technology 18 33 24 15 6 5 0 53 22 288
2019 Library services 37 17 6 23 12 6 0 57 37 16
2019 Legal services 30 28 22 12 6 2 0 60 18 49
2019 Administration and operations 29 37 19 6 4 4 1 69 11 495
2019 Human resources 30 45 14 3 3 4 1 79 7 196
2019 Financial management 25 40 21 6 4 3 1 67 11 177
2019 Procurement 36 36 16 9 0 3 0 74 10 30
2019 Real property 26 34 20 7 0 7 7 69 8 15
2019 Materiel management 39 44 7 10 0 0 0 83 10 13
2019 Information management 20 40 19 13 2 5 0 63 17 84
2019 Information technology 25 38 20 9 6 3 0 65 15 250
2019 Internal audit 23 40 33 5 0 0 0 62 5 20
2019 Evaluation 18 31 19 13 10 9 0 54 25 31
2019 Data sciences 35 35 17 5 5 3 0 72 11 50
2019 Policy 28 44 14 9 3 2 0 73 12 487
2019 Project management 27 45 13 9 5 1 0 72 15 167
2019 Other services to the public 9 42 23 6 10 7 3 57 18 102
2019 None of the above 15 39 25 7 6 6 1 59 14 211
2018 Client contact centre 21 43 22 8 3 3 0 66 12 104
2018 Federal regulators 19 32 24 13 10 3 0 52 23 290
2018 Compliance, inspection and enforcement 18 35 24 11 7 4 0 55 20 385
2018 Communications or public affairs 24 40 19 11 4 3 0 66 15 156
2018 Access to information and privacy 14 30 41 7 0 7 0 48 8 13
2018 Security 34 37 18 0 8 4 0 74 8 24
2018 Science and technology 14 30 30 11 10 5 0 46 22 305
2018 Library services 23 38 11 19 8 0 0 61 27 15
2018 Legal services 14 38 20 11 14 4 0 54 25 51
2018 Administration and operations 26 37 18 8 5 5 1 67 14 471
2018 Human resources 32 46 11 3 2 6 1 83 5 177
2018 Financial management 21 47 21 4 3 3 1 71 7 148
2018 Procurement 13 43 19 16 10 0 0 56 26 32
2018 Real property 34 38 22 5 0 0 0 73 5 18
2018 Materiel management 20 39 29 12 0 0 0 59 12 10
2018 Information management 21 41 24 2 7 3 1 65 10 81
2018 Information technology 26 37 18 9 4 4 2 67 14 206
2018 Internal audit 49 44 7 0 0 0 0 93 0 13
2018 Evaluation 20 33 15 10 11 11 0 60 24 36
2018 Data sciences 47 31 9 7 5 0 0 79 12 34
2018 Policy 25 39 18 9 5 3 0 67 15 404
2018 Project management 26 42 18 8 5 1 0 68 13 148
2018 Other services to the public 21 23 20 9 17 9 1 49 30 88
2018 None of the above 26 22 21 15 9 6 1 52 26 197
2017 Client contact centre 28 45 6 11 6 4 0 76 18 105
2017 Federal regulators 17 35 23 13 8 3 0 54 22 278
2017 Compliance, inspection and enforcement 15 33 25 13 7 7 0 51 22 410
2017 Communications or public affairs 23 42 18 7 6 3 0 67 14 139
2017 Access to information and privacy 6 59 23 6 0 6 0 70 6 16
2017 Security 45 40 5 10 0 0 0 85 10 20
2017 Science and technology 15 32 22 15 11 5 0 50 27 357
2017 Library services 32 34 11 17 6 0 0 66 23 18
2017 Legal services 17 31 27 10 10 4 0 50 22 48
2017 Administration and operations 25 35 23 7 5 4 1 63 13 502
2017 Human resources 33 40 13 5 4 5 0 77 9 176
2017 Financial management 30 38 20 5 3 3 1 70 9 153
2017 Procurement 32 33 9 13 10 0 2 67 24 38
2017 Real property 24 35 14 21 7 0 0 59 28 14
2017 Materiel management 37 45 18 0 0 0 0 82 0 12
2017 Information management 24 39 20 8 1 6 2 68 10 82
2017 Information technology 23 32 22 13 6 4 0 57 19 220
2017 Internal audit 47 34 12 7 0 0 0 81 7 14
2017 Evaluation 5 59 27 0 9 0 0 64 9 21
2017 Data sciences 19 39 4 8 12 12 7 71 24 24
2017 Policy 23 40 17 10 7 3 0 65 17 379
2017 Project management 27 39 18 6 9 0 1 66 15 147
2017 Other services to the public 17 20 23 19 12 8 1 41 34 91
2017 None of the above 20 31 24 11 5 6 2 56 17 238

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 51 10 3 4 1 0 84 7 86
2019 Federal regulators 34 36 14 9 6 2 0 71 15 277
2019 Compliance, inspection and enforcement 36 38 12 7 4 2 0 75 12 423
2019 Communications or public affairs 39 38 16 7 1 0 0 76 8 176
2019 Access to information and privacy 27 46 9 9 0 9 0 80 10 11
2019 Security 41 51 8 0 0 0 0 92 0 22
2019 Science and technology 36 38 12 9 2 3 0 76 12 284
2019 Library services 42 41 6 6 6 0 0 82 12 16
2019 Legal services 44 35 8 5 6 2 0 80 12 49
2019 Administration and operations 45 34 11 5 2 2 1 82 7 491
2019 Human resources 50 39 5 4 1 1 0 90 5 193
2019 Financial management 44 37 11 4 3 2 1 82 7 175
2019 Procurement 51 22 16 8 0 3 0 76 8 30
2019 Real property 46 47 0 7 0 0 0 93 7 15
2019 Materiel management 52 31 7 10 0 0 0 83 10 13
2019 Information management 41 38 15 3 0 1 1 81 3 85
2019 Information technology 42 36 14 3 2 2 0 80 6 251
2019 Internal audit 42 40 14 5 0 0 0 81 5 20
2019 Evaluation 32 41 12 9 3 3 0 75 13 31
2019 Data sciences 49 39 9 4 0 0 0 87 4 50
2019 Policy 40 39 10 8 2 1 0 80 10 484
2019 Project management 41 37 11 6 4 1 0 79 10 164
2019 Other services to the public 33 36 16 2 8 5 1 73 10 103
2019 None of the above 29 43 14 7 4 3 1 75 11 210
2018 Client contact centre 40 43 12 3 1 2 0 85 3 104
2018 Federal regulators 42 34 10 8 4 2 0 78 12 287
2018 Compliance, inspection and enforcement 32 45 13 5 3 2 0 78 8 383
2018 Communications or public affairs 51 30 11 6 1 2 0 83 7 153
2018 Access to information and privacy 15 63 22 0 0 0 0 78 0 13
2018 Security 56 21 4 8 7 0 4 80 16 25
2018 Science and technology 44 35 14 2 2 2 0 81 4 304
2018 Library services 37 49 14 0 0 0 0 86 0 15
2018 Legal services 44 39 7 6 0 4 0 86 6 51
2018 Administration and operations 50 34 9 5 1 1 0 85 6 472
2018 Human resources 59 31 4 3 1 1 0 91 4 175
2018 Financial management 48 36 13 1 1 1 0 85 2 149
2018 Procurement 32 32 16 17 3 0 0 64 20 31
2018 Real property 53 42 5 0 0 0 0 95 0 18
2018 Materiel management 61 29 10 0 0 0 0 90 0 10
2018 Information management 51 33 10 3 1 2 0 86 4 82
2018 Information technology 48 36 7 3 2 3 1 87 5 206
2018 Internal audit 71 22 7 0 0 0 0 93 0 13
2018 Evaluation 50 24 18 5 0 3 0 76 6 36
2018 Data sciences 50 30 13 3 0 4 0 83 3 33
2018 Policy 41 39 9 6 4 1 0 81 10 406
2018 Project management 46 37 12 4 0 0 1 84 4 146
2018 Other services to the public 36 40 13 4 6 1 0 77 9 87
2018 None of the above 42 37 15 4 2 0 1 80 5 197
2017 Client contact centre 50 35 8 1 3 3 0 88 4 106
2017 Federal regulators 34 41 15 4 4 2 0 76 8 279
2017 Compliance, inspection and enforcement 30 44 14 5 3 4 0 77 8 411
2017 Communications or public affairs 40 41 12 4 1 2 0 83 5 140
2017 Access to information and privacy 24 52 18 6 0 0 0 76 6 16
2017 Security 61 25 5 10 0 0 0 85 10 20
2017 Science and technology 37 43 12 3 4 1 0 81 7 356
2017 Library services 45 32 6 12 0 6 0 81 12 18
2017 Legal services 40 39 15 4 2 0 0 79 6 48
2017 Administration and operations 43 40 10 3 3 2 0 84 6 501
2017 Human resources 55 34 5 3 2 2 0 90 5 176
2017 Financial management 49 37 9 2 1 1 1 87 4 154
2017 Procurement 45 29 15 11 0 0 0 74 11 38
2017 Real property 30 49 0 0 14 7 0 85 15 14
2017 Materiel management 52 30 18 0 0 0 0 82 0 12
2017 Information management 42 44 10 1 1 1 1 88 2 82
2017 Information technology 38 43 12 3 2 3 0 83 5 219
2017 Internal audit 67 27 0 0 0 7 0 100 0 14
2017 Evaluation 34 39 9 9 4 4 0 77 14 22
2017 Data sciences 31 43 0 8 8 11 0 83 17 24
2017 Policy 34 42 11 7 3 3 0 78 10 379
2017 Project management 44 32 13 6 3 1 0 77 10 147
2017 Other services to the public 37 31 19 7 2 3 0 70 10 91
2017 None of the above 38 39 10 6 3 4 0 80 9 238
2014 Client contact centre 30 46 13 3 3 4 1 80 6 102
2014 Federal regulators 35 44 10 6 2 2 0 81 9 326
2014 Compliance, inspection and enforcement 42 38 11 5 1 3 0 82 6 462
2014 Communications or public affairs 37 48 8 5 1 1 0 86 6 147
2014 Access to information and privacy 39 39 17 6 0 0 0 78 6 18
2014 Security 55 41 0 0 0 4 0 100 0 22
2014 Science and technology 40 38 11 5 3 3 0 80 8 411
2014 Library services 39 43 18 0 0 0 0 82 0 18
2014 Legal services 43 39 14 2 0 2 0 84 2 51
2014 Administration and operations 44 36 11 4 3 3 0 82 7 532
2014 Human resources 49 34 10 4 1 1 0 84 5 157
2014 Financial management 47 43 7 1 0 2 0 92 1 177
2014 Procurement 48 31 19 0 0 2 0 81 0 39
2014 Real property 68 32 0 0 0 0 0 100 0 13
2014 Materiel management 18 39 28 0 0 16 0 67 0 15
2014 Information management 34 38 16 6 3 3 0 74 9 91
2014 Information technology 53 32 7 3 1 4 0 89 4 254
2014 Internal audit 37 63 0 0 0 0 0 100 0 19
2014 Evaluation 43 38 11 8 0 0 0 81 8 26
2014 Other services to the public 44 29 15 7 4 1 0 74 11 150
2014 None of the above 35 39 14 6 3 3 0 77 9 472

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 33 14 1 3 6 0 81 4 86
2019 Federal regulators 46 31 14 4 3 1 0 79 7 279
2019 Compliance, inspection and enforcement 44 34 11 4 3 3 0 81 7 425
2019 Communications or public affairs 52 34 8 3 1 2 0 88 4 175
2019 Access to information and privacy 41 33 9 9 0 0 9 81 9 12
2019 Security 51 46 3 0 0 0 0 97 0 22
2019 Science and technology 47 31 12 4 3 3 0 81 7 287
2019 Library services 42 46 6 0 6 0 0 88 6 16
2019 Legal services 55 33 6 2 4 0 0 88 6 49
2019 Administration and operations 52 30 9 3 2 3 1 85 5 493
2019 Human resources 64 26 7 2 1 0 0 90 3 195
2019 Financial management 50 34 9 2 2 2 1 87 4 177
2019 Procurement 58 22 10 11 0 0 0 80 11 30
2019 Real property 48 39 14 0 0 0 0 86 0 15
2019 Materiel management 83 10 0 0 0 0 7 100 0 13
2019 Information management 48 30 17 0 1 3 1 81 1 85
2019 Information technology 47 35 8 3 1 6 0 87 4 246
2019 Internal audit 35 37 19 9 0 0 0 72 9 20
2019 Evaluation 38 46 12 0 3 0 0 85 3 31
2019 Data sciences 54 33 11 2 0 0 0 87 2 50
2019 Policy 50 33 9 4 2 2 0 86 6 484
2019 Project management 53 27 12 3 2 3 0 82 5 167
2019 Other services to the public 45 31 14 1 4 4 2 80 5 103
2019 None of the above 39 36 12 5 2 4 1 79 8 212
2018 Client contact centre 37 40 17 5 0 1 0 78 5 102
2018 Federal regulators 41 37 11 4 2 4 1 81 7 288
2018 Compliance, inspection and enforcement 38 36 15 5 2 3 1 77 7 383
2018 Communications or public affairs 60 24 10 3 1 2 1 86 4 155
2018 Access to information and privacy 23 55 22 0 0 0 0 78 0 13
2018 Security 48 36 4 4 4 4 0 88 8 25
2018 Science and technology 43 35 12 3 2 4 1 83 5 303
2018 Library services 45 49 6 0 0 0 0 94 0 15
2018 Legal services 42 41 3 4 2 8 0 90 7 51
2018 Administration and operations 52 31 10 2 1 3 0 86 3 469
2018 Human resources 65 26 6 0 2 2 0 92 2 176
2018 Financial management 44 40 11 2 1 1 1 86 3 148
2018 Procurement 35 39 17 10 0 0 0 74 10 31
2018 Real property 74 20 5 0 0 0 0 95 0 18
2018 Materiel management 90 0 10 0 0 0 0 90 0 10
2018 Information management 50 30 13 4 0 2 0 82 5 81
2018 Information technology 49 29 11 3 2 4 1 82 6 205
2018 Internal audit 78 15 7 0 0 0 0 93 0 13
2018 Evaluation 47 31 14 0 0 8 0 85 0 35
2018 Data sciences 47 35 9 9 0 0 0 82 9 33
2018 Policy 48 35 10 2 2 2 0 85 5 401
2018 Project management 48 32 15 4 0 1 0 81 4 146
2018 Other services to the public 45 35 10 1 5 3 0 83 7 84
2018 None of the above 43 37 14 2 3 2 1 81 5 198
2017 Client contact centre 44 33 14 5 3 2 0 78 8 107
2017 Federal regulators 37 37 14 3 4 5 1 78 8 277
2017 Compliance, inspection and enforcement 35 36 17 3 3 6 0 75 6 410
2017 Communications or public affairs 47 36 13 1 1 1 0 84 2 140
2017 Access to information and privacy 24 48 12 12 0 5 0 75 13 16
2017 Security 61 29 10 0 0 0 0 90 0 20
2017 Science and technology 36 36 14 4 3 6 1 78 7 357
2017 Library services 39 50 6 6 0 0 0 88 6 18
2017 Legal services 40 33 18 2 2 2 2 76 4 48
2017 Administration and operations 44 33 15 2 3 3 0 79 5 502
2017 Human resources 56 29 8 3 1 2 1 87 4 175
2017 Financial management 42 38 11 2 3 3 1 83 5 153
2017 Procurement 47 31 7 8 7 0 0 78 15 39
2017 Real property 27 59 0 0 7 7 0 92 8 14
2017 Materiel management 69 23 8 0 0 0 0 92 0 12
2017 Information management 41 42 8 2 0 5 2 89 3 82
2017 Information technology 36 40 15 1 2 6 0 81 3 220
2017 Internal audit 74 13 7 0 0 7 0 93 0 14
2017 Evaluation 51 27 9 9 0 4 0 81 9 22
2017 Data sciences 33 36 8 4 8 4 7 78 13 24
2017 Policy 41 34 12 4 3 5 0 79 8 379
2017 Project management 42 36 11 3 5 3 1 80 8 147
2017 Other services to the public 33 26 27 6 3 5 0 62 10 91
2017 None of the above 37 31 18 5 3 6 0 73 8 238
2014 Client contact centre 30 44 11 2 3 8 2 82 5 102
2014 Federal regulators 40 39 11 3 2 5 0 83 5 326
2014 Compliance, inspection and enforcement 46 33 10 4 1 5 0 84 5 462
2014 Communications or public affairs 46 36 11 2 1 4 0 86 3 147
2014 Access to information and privacy 50 33 11 6 0 0 0 83 6 18
2014 Security 54 41 4 0 0 0 0 96 0 22
2014 Science and technology 42 34 13 2 2 6 0 81 5 411
2014 Library services 43 39 12 0 0 7 0 88 0 18
2014 Legal services 41 24 26 4 0 6 0 69 4 51
2014 Administration and operations 45 36 12 2 2 4 1 84 4 533
2014 Human resources 58 30 8 1 0 4 0 91 1 157
2014 Financial management 50 39 6 1 1 4 0 92 1 176
2014 Procurement 54 31 10 3 0 2 0 87 3 39
2014 Real property 66 17 9 8 0 0 0 83 8 13
2014 Materiel management 18 39 28 0 0 16 0 67 0 15
2014 Information management 33 33 19 5 2 6 1 72 7 91
2014 Information technology 51 30 11 2 0 5 1 85 3 254
2014 Internal audit 48 52 0 0 0 0 0 100 0 19
2014 Evaluation 43 30 15 8 4 0 0 73 11 26
2014 Other services to the public 47 25 17 5 4 3 0 74 9 150
2014 None of the above 37 33 16 4 2 7 0 76 6 471

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 36 7 2 1 0 0 89 4 86
2019 Federal regulators 44 33 9 8 5 1 0 78 12 278
2019 Compliance, inspection and enforcement 48 35 9 3 5 0 0 83 8 427
2019 Communications or public affairs 46 40 5 7 1 1 0 87 8 176
2019 Access to information and privacy 24 59 17 0 0 0 0 83 0 12
2019 Security 59 41 0 0 0 0 0 100 0 22
2019 Science and technology 51 32 8 7 3 0 0 83 10 288
2019 Library services 54 23 6 12 6 0 0 76 18 16
2019 Legal services 56 30 4 4 6 0 0 86 10 49
2019 Administration and operations 57 27 7 5 3 1 0 85 7 492
2019 Human resources 66 25 8 0 1 0 0 91 1 195
2019 Financial management 61 27 7 2 1 2 1 90 3 176
2019 Procurement 61 13 17 10 0 0 0 73 10 30
2019 Real property 54 39 7 0 0 0 0 93 0 15
2019 Materiel management 76 7 0 10 0 0 7 89 11 13
2019 Information management 56 33 8 2 1 0 0 89 3 85
2019 Information technology 54 31 7 5 1 0 0 86 6 249
2019 Internal audit 51 45 5 0 0 0 0 95 0 20
2019 Evaluation 50 29 15 0 3 3 0 81 3 31
2019 Data sciences 68 25 6 2 0 0 0 92 2 50
2019 Policy 62 28 5 3 2 0 0 90 4 486
2019 Project management 55 27 9 6 3 0 0 82 8 166
2019 Other services to the public 49 28 13 3 6 1 0 78 9 102
2019 None of the above 47 34 10 4 4 1 0 83 8 212
2018 Client contact centre 49 37 7 5 2 0 0 86 7 103
2018 Federal regulators 46 34 9 7 4 0 0 80 11 287
2018 Compliance, inspection and enforcement 43 41 9 4 3 0 0 84 7 383
2018 Communications or public affairs 52 31 8 8 1 1 0 83 9 155
2018 Access to information and privacy 32 60 8 0 0 0 0 92 0 12
2018 Security 51 33 0 4 7 0 4 89 11 25
2018 Science and technology 46 36 10 4 3 1 0 83 7 301
2018 Library services 51 27 22 0 0 0 0 78 0 15
2018 Legal services 47 33 7 6 8 0 0 79 14 51
2018 Administration and operations 53 32 9 3 2 0 0 85 6 472
2018 Human resources 64 26 6 1 2 0 0 91 3 176
2018 Financial management 52 39 7 1 1 0 0 91 2 148
2018 Procurement 30 46 17 7 0 0 0 76 7 30
2018 Real property 73 22 5 0 0 0 0 95 0 18
2018 Materiel management 51 27 10 12 0 0 0 78 12 10
2018 Information management 55 34 6 4 1 0 0 89 5 82
2018 Information technology 50 36 8 4 1 0 1 86 5 206
2018 Internal audit 78 22 0 0 0 0 0 100 0 13
2018 Evaluation 64 23 11 0 3 0 0 86 3 36
2018 Data sciences 68 24 3 0 0 4 0 97 0 33
2018 Policy 53 35 7 2 3 0 0 88 5 406
2018 Project management 55 28 11 6 1 0 0 83 7 147
2018 Other services to the public 40 34 14 7 5 0 0 74 11 88
2018 None of the above 49 32 9 7 3 1 0 81 10 198
2017 Client contact centre 53 33 7 4 4 0 0 86 7 106
2017 Federal regulators 42 41 5 7 4 0 0 83 12 279
2017 Compliance, inspection and enforcement 45 34 11 6 3 1 0 79 9 411
2017 Communications or public affairs 45 38 10 5 1 0 0 83 6 140
2017 Access to information and privacy 29 54 6 6 0 5 0 88 6 16
2017 Security 61 39 0 0 0 0 0 100 0 20
2017 Science and technology 44 35 11 5 5 0 0 79 10 355
2017 Library services 50 44 6 0 0 0 0 94 0 18
2017 Legal services 54 25 6 10 4 0 0 79 14 48
2017 Administration and operations 51 37 6 3 3 0 0 88 6 501
2017 Human resources 64 26 7 3 1 0 0 89 4 175
2017 Financial management 57 33 6 1 1 1 1 92 3 153
2017 Procurement 56 21 10 10 2 0 0 77 13 39
2017 Real property 31 49 0 14 7 0 0 79 21 14
2017 Materiel management 58 42 0 0 0 0 0 100 0 12
2017 Information management 46 46 6 1 0 0 1 93 1 82
2017 Information technology 48 35 10 4 2 1 0 84 6 218
2017 Internal audit 67 33 0 0 0 0 0 100 0 14
2017 Evaluation 48 26 13 13 0 0 0 74 13 22
2017 Data sciences 65 12 4 8 4 8 0 83 13 24
2017 Policy 47 36 8 5 4 1 0 83 9 379
2017 Project management 51 34 5 5 7 0 0 84 11 147
2017 Other services to the public 36 36 11 11 4 2 0 74 15 91
2017 None of the above 43 40 8 3 5 0 0 84 8 238
2014 Client contact centre 36 46 12 4 2 0 0 82 6 102
2014 Federal regulators 43 35 12 6 4 0 0 78 10 327
2014 Compliance, inspection and enforcement 48 36 9 5 2 0 0 84 7 462
2014 Communications or public affairs 48 39 9 1 2 0 0 88 3 147
2014 Access to information and privacy 50 27 17 0 6 0 0 78 6 18
2014 Security 57 38 5 0 0 0 0 95 0 21
2014 Science and technology 47 33 12 4 3 1 0 81 6 410
2014 Library services 49 34 11 7 0 0 0 82 7 18
2014 Legal services 50 36 8 4 2 0 0 86 6 51
2014 Administration and operations 49 37 9 3 2 1 0 86 5 533
2014 Human resources 58 29 6 4 1 1 0 89 5 157
2014 Financial management 57 36 6 1 0 0 0 93 1 177
2014 Procurement 47 35 16 0 0 2 0 84 0 39
2014 Real property 65 28 7 0 0 0 0 93 0 12
2014 Materiel management 18 51 16 7 0 8 0 75 8 15
2014 Information management 38 48 9 2 3 0 0 86 6 91
2014 Information technology 54 34 8 4 0 0 0 88 4 254
2014 Internal audit 58 42 0 0 0 0 0 100 0 19
2014 Evaluation 58 27 8 4 4 0 0 84 8 26
2014 Other services to the public 47 33 10 7 2 1 0 81 9 150
2014 None of the above 44 36 10 5 4 1 0 81 9 471

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 39 12 7 3 1 0 79 9 85
2019 Federal regulators 36 30 20 7 7 1 0 66 13 277
2019 Compliance, inspection and enforcement 39 29 18 8 6 0 0 68 13 426
2019 Communications or public affairs 43 28 15 7 4 2 0 72 12 175
2019 Access to information and privacy 24 42 17 9 9 0 0 66 17 12
2019 Security 54 29 12 4 0 0 0 84 4 22
2019 Science and technology 44 26 18 7 5 0 0 70 13 288
2019 Library services 37 28 12 6 18 0 0 65 23 16
2019 Legal services 52 22 14 8 4 0 0 74 12 49
2019 Administration and operations 49 31 12 4 4 1 0 80 8 495
2019 Human resources 53 32 11 2 1 0 0 85 3 195
2019 Financial management 52 29 9 6 2 2 1 83 8 175
2019 Procurement 54 10 33 0 0 3 0 66 0 30
2019 Real property 34 20 19 20 7 0 0 54 27 15
2019 Materiel management 70 13 7 10 0 0 0 83 10 13
2019 Information management 44 36 13 3 5 0 0 80 8 85
2019 Information technology 43 32 15 5 4 0 0 75 9 248
2019 Internal audit 41 27 23 8 0 0 0 68 8 20
2019 Evaluation 37 45 12 3 3 0 0 82 6 31
2019 Data sciences 57 32 11 0 0 0 0 89 0 50
2019 Policy 55 28 10 5 2 0 0 83 7 484
2019 Project management 44 29 13 8 6 1 0 73 13 167
2019 Other services to the public 37 32 21 5 6 0 0 69 10 103
2019 None of the above 38 29 17 9 6 1 0 68 15 210
2018 Client contact centre 33 39 19 4 3 2 0 73 7 103
2018 Federal regulators 33 33 16 9 8 0 0 66 17 287
2018 Compliance, inspection and enforcement 32 34 19 9 6 1 0 66 15 383
2018 Communications or public affairs 38 32 12 10 8 1 0 70 18 154
2018 Access to information and privacy 15 63 22 0 0 0 0 78 0 13
2018 Security 48 28 12 7 0 4 0 80 8 25
2018 Science and technology 37 33 18 6 5 1 0 71 11 302
2018 Library services 42 38 14 5 0 0 0 81 5 15
2018 Legal services 39 29 18 6 8 0 0 68 14 51
2018 Administration and operations 44 33 14 5 5 1 0 77 9 474
2018 Human resources 59 26 8 3 2 1 0 86 5 175
2018 Financial management 44 35 14 3 3 1 0 80 6 149
2018 Procurement 29 32 33 6 0 0 0 61 6 31
2018 Real property 53 37 5 5 0 0 0 89 5 18
2018 Materiel management 27 41 10 22 0 0 0 68 22 10
2018 Information management 40 33 17 6 2 1 0 74 9 81
2018 Information technology 42 32 18 5 2 0 1 75 7 205
2018 Internal audit 71 15 15 0 0 0 0 85 0 13
2018 Evaluation 45 36 13 3 3 0 0 81 5 36
2018 Data sciences 51 28 16 5 0 0 0 79 5 33
2018 Policy 45 32 12 6 5 0 0 77 11 402
2018 Project management 46 23 17 10 4 1 0 69 14 147
2018 Other services to the public 39 29 22 2 7 0 0 69 9 85
2018 None of the above 41 27 18 8 5 1 0 69 13 196
2017 Client contact centre 50 30 8 5 6 1 0 81 10 104
2017 Federal regulators 31 35 18 7 8 0 0 67 15 279
2017 Compliance, inspection and enforcement 33 29 23 9 6 0 0 62 16 408
2017 Communications or public affairs 31 30 22 9 8 1 0 61 17 140
2017 Access to information and privacy 18 35 24 5 18 0 0 53 23 16
2017 Security 66 29 5 0 0 0 0 95 0 20
2017 Science and technology 39 34 16 6 5 0 0 73 12 354
2017 Library services 50 40 11 0 0 0 0 89 0 18
2017 Legal services 44 27 8 13 8 0 0 71 21 48
2017 Administration and operations 44 32 13 6 4 0 0 76 10 500
2017 Human resources 55 28 8 5 3 1 0 84 8 176
2017 Financial management 51 31 10 2 4 1 1 84 6 154
2017 Procurement 42 28 17 13 0 0 0 70 13 39
2017 Real property 14 65 7 7 7 0 0 79 14 14
2017 Materiel management 50 22 28 0 0 0 0 72 0 12
2017 Information management 41 39 13 4 1 1 1 82 5 81
2017 Information technology 36 34 18 7 4 1 0 71 11 218
2017 Internal audit 60 27 13 0 0 0 0 87 0 14
2017 Evaluation 39 22 26 9 0 4 0 64 10 22
2017 Data sciences 38 35 12 4 8 4 0 76 12 24
2017 Policy 41 30 15 7 6 1 0 72 13 379
2017 Project management 37 39 12 5 7 0 0 77 12 147
2017 Other services to the public 31 26 23 11 8 1 0 58 19 91
2017 None of the above 38 30 17 8 5 1 0 69 13 237
2014 Client contact centre 32 38 16 8 3 3 0 72 11 102
2014 Federal regulators 29 35 20 8 7 1 0 65 15 327
2014 Compliance, inspection and enforcement 31 38 18 9 4 0 0 69 13 462
2014 Communications or public affairs 31 44 13 9 3 0 0 75 12 147
2014 Access to information and privacy 50 33 17 0 0 0 0 83 0 18
2014 Security 32 55 5 4 4 0 0 86 9 22
2014 Science and technology 29 35 17 11 7 1 0 65 18 411
2014 Library services 66 17 11 7 0 0 0 82 7 18
2014 Legal services 34 40 14 4 6 2 0 76 10 51
2014 Administration and operations 38 36 15 7 3 1 0 75 10 533
2014 Human resources 47 32 12 6 3 1 0 79 9 157
2014 Financial management 47 37 12 2 2 0 0 84 4 177
2014 Procurement 35 36 16 14 0 0 0 70 14 39
2014 Real property 38 39 8 8 6 0 0 77 15 13
2014 Materiel management 36 35 29 0 0 0 0 71 0 15
2014 Information management 27 49 10 10 4 0 0 75 14 91
2014 Information technology 36 44 12 4 4 1 0 81 8 254
2014 Internal audit 63 26 5 0 5 0 0 89 5 19
2014 Evaluation 34 39 15 4 8 0 0 73 12 26
2014 Other services to the public 31 34 14 12 7 1 1 67 19 150
2014 None of the above 29 36 17 9 9 1 0 65 18 472

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 34 16 5 4 0 0 75 9 85
2019 Federal regulators 34 35 14 11 6 0 0 69 17 279
2019 Compliance, inspection and enforcement 35 37 10 11 6 0 0 73 17 424
2019 Communications or public affairs 40 29 17 9 3 1 1 70 13 175
2019 Access to information and privacy 24 33 34 0 9 0 0 57 9 12
2019 Security 51 36 4 4 4 0 0 88 8 22
2019 Science and technology 43 26 17 10 3 0 0 69 13 287
2019 Library services 37 34 6 6 18 0 0 71 23 16
2019 Legal services 47 29 12 6 6 0 0 76 12 48
2019 Administration and operations 47 33 10 5 4 0 0 80 9 489
2019 Human resources 48 37 10 3 1 0 0 85 5 196
2019 Financial management 52 28 8 6 2 2 1 83 8 176
2019 Procurement 57 16 27 0 0 0 0 73 0 30
2019 Real property 34 27 19 20 0 0 0 61 20 15
2019 Materiel management 63 27 10 0 0 0 0 90 0 13
2019 Information management 40 40 13 4 2 0 0 80 6 85
2019 Information technology 42 35 12 5 4 0 0 78 10 250
2019 Internal audit 41 45 14 0 0 0 0 86 0 20
2019 Evaluation 30 48 12 6 3 0 0 79 9 31
2019 Data sciences 52 35 11 2 0 0 0 87 2 50
2019 Policy 52 32 8 5 2 0 0 85 7 484
2019 Project management 42 33 12 7 6 0 0 75 13 166
2019 Other services to the public 31 36 19 9 5 0 0 67 14 103
2019 None of the above 38 30 17 8 6 2 0 69 14 211
2018 Client contact centre 30 45 18 3 4 0 0 75 7 103
2018 Federal regulators 30 35 16 13 6 0 0 65 19 285
2018 Compliance, inspection and enforcement 30 36 19 9 6 0 0 66 15 382
2018 Communications or public affairs 37 32 13 12 4 1 0 70 16 155
2018 Security 45 32 16 4 4 0 0 76 7 25
2018 Science and technology 35 35 17 7 6 0 0 70 13 304
2018 Library services 42 38 14 5 0 0 0 81 5 15
2018 Legal services 39 23 17 13 8 0 0 62 21 51
2018 Administration and operations 42 36 14 4 4 0 0 78 8 469
2018 Human resources 53 34 8 3 2 1 0 87 5 174
2018 Financial management 44 35 16 3 1 1 0 79 5 146
2018 Procurement 27 47 20 6 0 0 0 74 6 30
2018 Real property 53 31 16 0 0 0 0 84 0 18
2018 Information management 33 39 20 5 3 0 0 72 8 82
2018 Information technology 40 32 18 7 3 0 1 73 10 205
2018 Evaluation 46 37 11 3 3 0 0 84 6 35
2018 Data sciences 50 27 10 13 0 0 0 77 13 33
2018 Policy 45 34 11 6 5 0 0 79 11 401
2018 Project management 44 28 14 11 3 1 0 72 14 147
2018 Other services to the public 33 37 17 8 6 0 0 69 14 87
2018 None of the above 40 29 14 9 7 1 0 70 16 194
2017 Client contact centre 47 30 12 4 6 1 0 79 9 106
2017 Federal regulators 28 38 16 10 8 0 0 66 18 278
2017 Compliance, inspection and enforcement 29 35 19 11 6 0 0 64 17 410
2017 Communications or public affairs 32 32 18 13 5 0 0 64 18 140
2017 Access to information and privacy 18 41 23 0 18 0 0 59 18 16
2017 Security 61 29 10 0 0 0 0 90 0 20
2017 Science and technology 37 36 16 6 5 0 0 73 11 356
2017 Library services 50 39 11 0 0 0 0 89 0 18
2017 Legal services 44 25 8 13 10 0 0 69 23 48
2017 Administration and operations 42 34 15 5 4 0 0 76 9 500
2017 Human resources 55 28 11 3 3 0 0 83 6 175
2017 Financial management 52 34 6 3 4 1 1 87 7 154
2017 Procurement 50 22 15 13 0 0 0 72 13 39
2017 Real property 14 65 7 7 7 0 0 79 14 14
2017 Materiel management 37 45 18 0 0 0 0 82 0 12
2017 Information management 38 44 12 4 1 0 1 83 5 82
2017 Information technology 36 38 14 6 5 0 0 75 12 219
2017 Internal audit 60 33 7 0 0 0 0 93 0 14
2017 Evaluation 39 30 13 13 0 4 0 73 14 22
2017 Data sciences 28 45 12 8 4 4 0 75 12 24
2017 Policy 41 35 10 8 5 1 0 76 13 380
2017 Project management 34 42 12 7 5 0 0 76 13 146
2017 Other services to the public 27 27 23 12 8 1 2 56 20 91
2017 None of the above 35 35 18 6 4 1 0 71 11 238
2014 Client contact centre 29 42 19 6 3 1 0 72 9 102
2014 Federal regulators 28 36 20 10 6 0 0 64 16 327
2014 Compliance, inspection and enforcement 29 40 16 11 3 1 0 69 15 461
2014 Communications or public affairs 34 42 14 8 3 0 0 75 11 147
2014 Access to information and privacy 56 27 11 6 0 0 0 83 6 18
2014 Security 32 55 5 4 4 0 0 86 9 22
2014 Science and technology 30 35 17 11 6 1 0 65 18 410
2014 Library services 66 17 11 0 7 0 0 82 7 18
2014 Legal services 32 43 12 8 6 0 0 74 14 51
2014 Administration and operations 38 38 15 6 3 1 0 76 9 533
2014 Human resources 45 36 10 6 2 1 0 82 9 157
2014 Financial management 46 37 10 5 1 0 0 84 6 177
2014 Procurement 32 41 16 11 0 0 0 73 11 39
2014 Real property 54 32 0 8 6 0 0 85 15 13
2014 Materiel management 30 41 29 0 0 0 0 71 0 15
2014 Information management 28 45 12 8 6 0 1 74 13 91
2014 Information technology 37 41 14 6 2 0 0 78 8 254
2014 Internal audit 58 31 5 0 5 0 0 89 5 19
2014 Evaluation 34 50 4 4 8 0 0 84 12 26
2014 Other services to the public 31 38 15 11 6 0 0 69 16 150
2014 None of the above 26 38 18 9 8 0 0 65 17 472

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 30 18 7 7 3 2 67 14 86
2019 Federal regulators 30 28 19 11 9 3 1 60 21 279
2019 Compliance, inspection and enforcement 35 24 20 12 8 3 0 60 20 427
2019 Communications or public affairs 30 25 18 14 6 7 0 59 21 176
2019 Access to information and privacy 24 25 9 34 9 0 0 49 43 12
2019 Security 27 42 23 8 0 0 0 69 8 22
2019 Science and technology 43 20 17 8 7 4 1 67 15 287
2019 Library services 30 40 12 6 6 6 0 75 12 16
2019 Legal services 40 24 16 9 8 3 0 65 18 49
2019 Administration and operations 42 24 15 8 7 3 1 69 15 493
2019 Human resources 47 24 15 7 3 2 1 74 11 195
2019 Financial management 47 23 14 8 3 2 2 74 12 177
2019 Procurement 38 13 22 18 3 6 0 55 22 30
2019 Real property 46 21 14 14 7 0 0 66 20 15
2019 Materiel management 63 6 14 17 0 0 0 69 17 13
2019 Information management 32 30 22 8 6 2 0 64 13 85
2019 Information technology 39 24 22 5 6 3 1 65 12 249
2019 Internal audit 33 18 14 27 0 9 0 55 29 20
2019 Evaluation 25 18 38 12 3 3 0 45 15 31
2019 Data sciences 45 30 18 5 2 0 0 75 7 50
2019 Policy 41 24 17 11 7 1 0 65 17 486
2019 Project management 38 18 20 11 10 4 0 58 22 167
2019 Other services to the public 28 21 24 14 9 3 2 52 23 102
2019 None of the above 31 22 25 10 7 5 0 56 18 212
2018 Client contact centre 30 25 21 13 8 2 1 57 21 103
2018 Federal regulators 30 23 22 12 11 1 1 53 24 288
2018 Compliance, inspection and enforcement 31 25 18 12 11 3 0 58 23 384
2018 Communications or public affairs 33 17 21 15 10 4 0 53 26 156
2018 Access to information and privacy 7 49 29 15 0 0 0 56 15 13
2018 Security 45 7 24 12 8 4 0 54 20 25
2018 Science and technology 32 31 18 9 7 4 0 65 16 303
2018 Library services 31 22 14 25 8 0 0 53 33 15
2018 Legal services 22 31 11 17 8 11 0 60 28 51
2018 Administration and operations 38 26 16 10 8 2 0 66 18 472
2018 Human resources 40 29 19 4 4 3 1 72 8 176
2018 Financial management 36 27 22 10 3 3 0 64 13 148
2018 Procurement 22 29 19 20 6 0 3 53 27 31
2018 Real property 34 33 16 11 5 0 0 67 16 18
2018 Materiel management 20 39 29 12 0 0 0 59 12 10
2018 Information management 32 23 24 10 6 4 0 58 17 82
2018 Information technology 37 24 18 12 5 3 1 63 18 206
2018 Internal audit 63 22 15 0 0 0 0 85 0 13
2018 Evaluation 30 20 23 8 11 8 0 55 20 36
2018 Data sciences 42 27 19 3 5 4 0 72 8 33
2018 Policy 34 26 19 11 7 2 1 61 19 404
2018 Project management 36 20 22 13 7 3 0 57 20 147
2018 Other services to the public 31 27 23 8 8 3 0 60 16 88
2018 None of the above 31 22 17 15 8 6 1 56 25 197
2017 Client contact centre 43 18 14 11 5 7 1 67 18 105
2017 Federal regulators 27 28 21 13 7 3 0 58 21 279
2017 Compliance, inspection and enforcement 27 24 20 14 10 5 0 54 25 411
2017 Communications or public affairs 28 20 21 15 10 6 0 51 27 140
2017 Access to information and privacy 12 12 24 34 18 0 0 25 52 16
2017 Security 51 15 15 15 0 5 0 69 15 20
2017 Science and technology 34 27 17 8 7 5 2 66 16 357
2017 Library services 45 28 22 6 0 0 0 72 6 18
2017 Legal services 35 25 15 8 15 2 0 62 23 48
2017 Administration and operations 37 26 17 8 9 3 0 65 17 499
2017 Human resources 47 23 14 7 6 3 1 72 14 176
2017 Financial management 47 28 11 5 6 2 1 77 11 154
2017 Procurement 22 26 15 26 9 2 0 49 36 39
2017 Real property 24 49 7 7 14 0 0 72 21 14
2017 Materiel management 22 42 28 8 0 0 0 64 8 12
2017 Information management 36 28 19 7 4 5 1 68 12 82
2017 Information technology 33 30 18 9 7 4 0 66 16 219
2017 Internal audit 60 20 13 7 0 0 0 80 7 14
2017 Evaluation 26 34 22 9 0 8 0 66 10 22
2017 Data sciences 9 22 15 20 19 4 11 36 46 24
2017 Policy 30 25 22 11 8 4 0 57 20 380
2017 Project management 31 26 17 18 7 3 0 58 25 147
2017 Other services to the public 36 17 17 14 9 3 4 57 24 90
2017 None of the above 27 21 27 10 9 4 2 51 20 238
2014 Client contact centre 30 32 21 6 7 3 1 64 13 102
2014 Federal regulators 32 24 21 11 9 3 1 58 20 327
2014 Compliance, inspection and enforcement 32 25 19 11 9 5 0 59 21 462
2014 Communications or public affairs 25 27 20 14 7 6 1 56 23 147
2014 Access to information and privacy 50 22 17 11 0 0 0 72 11 18
2014 Security 27 46 14 0 9 4 0 77 9 22
2014 Science and technology 27 27 19 12 10 4 1 56 23 411
2014 Library services 53 16 5 19 0 0 7 75 20 18
2014 Legal services 34 18 21 11 8 8 0 56 21 51
2014 Administration and operations 32 29 16 12 7 3 0 64 20 533
2014 Human resources 38 23 16 15 3 4 1 64 19 157
2014 Financial management 37 25 22 10 4 2 0 63 14 177
2014 Procurement 30 25 21 16 3 5 0 58 20 39
2014 Real property 42 35 16 0 7 0 0 77 7 12
2014 Materiel management 29 35 14 13 0 8 0 71 14 15
2014 Information management 27 28 19 9 10 6 2 59 20 91
2014 Information technology 37 29 19 7 5 4 0 68 12 254
2014 Internal audit 47 37 10 0 5 0 0 85 5 19
2014 Evaluation 23 31 27 8 12 0 0 54 20 26
2014 Other services to the public 28 24 22 13 11 3 1 53 24 149
2014 None of the above 23 24 24 13 11 5 0 50 25 472
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 30 34 36 86
2019 Federal regulators 24 42 34 280
2019 Compliance, inspection and enforcement 21 47 32 427
2019 Communications or public affairs 34 22 43 176
2019 Access to information and privacy 50 25 25 12
2019 Security 29 26 45 22
2019 Science and technology 9 65 26 288
2019 Library services 23 49 29 16
2019 Legal services 15 40 45 49
2019 Administration and operations 38 27 35 496
2019 Human resources 40 27 33 196
2019 Financial management 33 30 37 178
2019 Procurement 35 35 29 30
2019 Real property 41 34 26 15
2019 Materiel management 35 34 31 13
2019 Information management 33 30 37 85
2019 Information technology 27 36 37 251
2019 Internal audit 45 15 40 20
2019 Evaluation 20 36 44 31
2019 Data sciences 26 35 39 50
2019 Policy 39 25 36 487
2019 Project management 38 25 37 167
2019 Other services to the public 27 36 37 103
2019 None of the above 28 30 42 212
2018 Client contact centre 28 31 41 103
2018 Federal regulators 25 39 36 287
2018 Compliance, inspection and enforcement 23 46 30 385
2018 Communications or public affairs 32 32 36 156
2018 Access to information and privacy 49 15 36 13
2018 Security 43 36 21 25
2018 Science and technology 12 66 22 304
2018 Library services 30 31 39 15
2018 Legal services 17 34 49 51
2018 Administration and operations 34 26 40 474
2018 Human resources 40 27 33 174
2018 Financial management 26 38 36 150
2018 Procurement 34 28 38 32
2018 Real property 16 42 41 18
2018 Materiel management 17 34 49 10
2018 Information management 27 33 40 82
2018 Information technology 25 40 35 206
2018 Internal audit 37 7 55 13
2018 Evaluation 29 29 41 36
2018 Data sciences 30 43 27 34
2018 Policy 39 25 35 407
2018 Project management 33 35 32 147
2018 Other services to the public 23 41 36 86
2018 None of the above 32 28 41 198
2017 Client contact centre 25 39 37 107
2017 Federal regulators 27 40 33 279
2017 Compliance, inspection and enforcement 22 43 35 410
2017 Communications or public affairs 35 28 37 140
2017 Access to information and privacy 29 6 65 16
2017 Security 25 50 25 20
2017 Science and technology 15 60 25 357
2017 Library services 16 50 34 18
2017 Legal services 22 44 34 47
2017 Administration and operations 31 31 38 503
2017 Human resources 38 33 28 175
2017 Financial management 30 37 34 154
2017 Procurement 48 25 27 38
2017 Real property 28 37 35 14
2017 Materiel management 7 29 64 12
2017 Information management 37 32 31 82
2017 Information technology 21 44 35 220
2017 Internal audit 60 20 19 14
2017 Evaluation 18 51 31 22
2017 Data sciences 39 23 38 24
2017 Policy 38 27 35 380
2017 Project management 36 28 36 148
2017 Other services to the public 21 44 35 91
2017 None of the above 25 37 38 238
2014 Client contact centre 23 46 31 102
2014 Federal regulators 25 44 30 328
2014 Compliance, inspection and enforcement 23 45 32 462
2014 Communications or public affairs 37 30 34 147
2014 Access to information and privacy 39 33 28 18
2014 Security 26 45 29 22
2014 Science and technology 16 52 31 411
2014 Library services 18 37 44 18
2014 Legal services 32 36 32 51
2014 Administration and operations 32 34 35 533
2014 Human resources 45 17 38 157
2014 Financial management 37 30 33 177
2014 Procurement 37 21 42 39
2014 Real property 0 55 45 13
2014 Materiel management 38 22 40 15
2014 Information management 27 34 40 91
2014 Information technology 17 46 37 254
2014 Internal audit 25 38 37 19
2014 Evaluation 30 39 31 26
2014 Other services to the public 24 48 28 150
2014 None of the above 32 30 38 471

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Client contact centre 23 27 39 0 11 0 25
2019 Federal regulators 27 27 31 7 2 7 68
2019 Compliance, inspection and enforcement 18 28 36 6 3 9 91
2019 Communications or public affairs 8 21 52 3 6 10 60
2019 Science and technology 18 24 30 17 7 4 25
2019 Administration and operations 15 32 36 3 5 9 189
2019 Human resources 5 46 31 5 9 5 78
2019 Financial management 17 25 38 6 8 6 56
2019 Procurement 0 0 55 0 18 27 10
2019 Information management 20 23 32 6 12 7 28
2019 Information technology 14 24 41 4 13 5 65
2019 Data sciences 0 40 15 20 13 13 13
2019 Policy 7 33 43 7 7 4 191
2019 Project management 6 26 49 6 7 4 61
2019 Other services to the public 9 24 40 0 18 9 27
2019 None of the above 12 27 33 6 15 6 58
2018 Client contact centre 7 16 45 0 14 17 29
2018 Federal regulators 25 14 49 8 1 3 72
2018 Compliance, inspection and enforcement 25 16 34 13 6 7 88
2018 Communications or public affairs 6 12 61 2 7 12 49
2018 Security 0 0 83 0 0 17 11
2018 Science and technology 14 23 31 6 15 11 36
2018 Administration and operations 10 40 33 5 6 5 162
2018 Human resources 4 38 50 0 4 3 68
2018 Financial management 8 35 38 5 3 12 40
2018 Procurement 18 37 45 0 0 0 11
2018 Information management 8 37 43 0 12 0 22
2018 Information technology 15 17 30 6 9 23 52
2018 Evaluation 9 27 26 9 29 0 10
2018 Policy 12 23 50 3 7 5 159
2018 Project management 12 14 54 6 3 11 49
2018 Other services to the public 5 35 24 10 12 14 20
2018 None of the above 13 29 40 5 10 3 61
2017 Client contact centre 21 34 27 4 4 11 26
2017 Federal regulators 30 23 37 8 1 1 74
2017 Compliance, inspection and enforcement 19 20 34 11 6 8 92
2017 Communications or public affairs 8 16 49 6 14 8 50
2017 Science and technology 25 13 31 2 18 11 49
2017 Legal services 10 0 59 30 0 0 10
2017 Administration and operations 16 30 36 6 6 6 156
2017 Human resources 7 38 34 1 11 9 67
2017 Financial management 17 25 36 10 8 4 45
2017 Procurement 16 21 54 0 9 0 18
2017 Information management 16 35 28 3 9 9 30
2017 Information technology 13 22 46 0 4 15 47
2017 Data sciences 0 10 60 10 20 0 10
2017 Policy 9 22 53 5 7 4 144
2017 Project management 13 18 38 9 9 13 52
2017 Other services to the public 10 20 35 15 9 11 19
2017 None of the above 19 16 26 5 17 17 57
2014 Client contact centre 26 22 31 5 9999 17 23
2014 Federal regulators 28 25 34 10 9999 4 82
2014 Compliance, inspection and enforcement 32 16 33 16 9999 3 108
2014 Communications or public affairs 7 25 54 6 9999 9 54
2014 Science and technology 18 23 34 19 9999 7 69
2014 Legal services 6 18 41 10 9999 24 17
2014 Administration and operations 22 26 36 6 9999 10 169
2014 Human resources 13 27 38 1 9999 20 70
2014 Financial management 14 35 38 4 9999 8 65
2014 Procurement 0 42 58 0 9999 0 14
2014 Information management 12 40 30 12 9999 6 24
2014 Information technology 31 21 25 12 9999 11 43
2014 Other services to the public 20 14 36 16 9999 15 37
2014 None of the above 12 27 43 9 9999 10 150
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 44 17 9 5 1 2 68 15 86
2019 Federal regulators 38 48 5 4 1 0 4 90 5 280
2019 Compliance, inspection and enforcement 31 50 9 6 2 0 2 83 8 425
2019 Communications or public affairs 24 48 7 12 5 1 3 75 18 171
2019 Access to information and privacy 33 50 0 9 9 0 0 83 17 12
2019 Security 39 33 9 5 13 0 0 73 18 22
2019 Science and technology 40 49 6 3 1 0 1 90 4 286
2019 Library services 29 48 17 6 0 0 0 77 6 16
2019 Legal services 31 57 5 4 3 0 0 88 7 49
2019 Administration and operations 36 40 12 6 4 0 2 77 10 491
2019 Human resources 39 36 8 6 3 1 7 82 10 194
2019 Financial management 40 41 9 5 2 1 2 82 8 177
2019 Procurement 41 39 13 3 3 0 0 80 7 29
2019 Real property 27 39 7 21 7 0 0 66 27 15
2019 Materiel management 77 14 9 0 0 0 0 91 0 13
2019 Information management 29 43 13 11 4 0 0 72 15 85
2019 Information technology 38 43 11 5 1 1 1 83 6 250
2019 Internal audit 45 32 6 17 0 0 0 77 17 20
2019 Evaluation 34 54 9 3 0 0 0 88 3 31
2019 Data sciences 24 46 15 11 3 0 2 71 14 50
2019 Policy 32 44 8 6 4 1 5 81 11 484
2019 Project management 32 52 6 3 2 1 4 88 5 165
2019 Other services to the public 30 48 8 6 4 0 4 81 11 102
2019 None of the above 29 38 13 10 3 3 5 72 13 213

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 33 5 7 0 6 3 87 7 86
2019 Federal regulators 52 24 7 5 2 6 5 85 7 280
2019 Compliance, inspection and enforcement 52 26 10 4 2 4 2 83 6 426
2019 Communications or public affairs 51 20 11 3 1 10 3 82 5 173
2019 Access to information and privacy 41 42 0 0 0 17 0 100 0 12
2019 Security 52 34 10 0 4 0 0 86 4 22
2019 Science and technology 63 22 6 2 2 4 0 89 5 287
2019 Library services 65 23 6 0 0 6 0 94 0 16
2019 Legal services 63 25 5 2 2 3 0 91 4 49
2019 Administration and operations 57 21 11 2 2 6 2 84 4 490
2019 Human resources 62 18 4 0 0 8 8 95 1 194
2019 Financial management 62 20 9 2 1 5 2 87 3 176
2019 Procurement 59 25 10 0 0 3 3 90 0 30
2019 Real property 53 27 14 0 0 7 0 86 0 15
2019 Materiel management 90 0 0 10 0 0 0 90 10 13
2019 Information management 65 21 8 0 0 6 0 92 0 85
2019 Information technology 60 22 9 1 0 6 0 88 2 251
2019 Internal audit 64 31 0 0 0 5 0 100 0 20
2019 Evaluation 63 25 9 0 0 0 3 91 0 31
2019 Data sciences 58 21 11 0 0 9 2 88 0 50
2019 Policy 52 22 8 5 1 6 5 84 7 484
2019 Project management 54 23 7 5 2 3 5 84 8 166
2019 Other services to the public 50 24 4 2 4 10 6 88 7 102
2019 None of the above 47 30 8 2 2 6 5 86 5 213
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 7 93 86
2019 Federal regulators 14 86 279
2019 Compliance, inspection and enforcement 14 86 426
2019 Communications or public affairs 16 84 176
2019 Science and technology 7 93 286
2019 Legal services 12 88 49
2019 Administration and operations 18 82 495
2019 Human resources 13 87 196
2019 Financial management 10 90 177
2019 Information management 12 88 85
2019 Information technology 13 87 250
2019 Data sciences 10 90 50
2019 Policy 13 87 485
2019 Project management 16 84 167
2019 Other services to the public 19 81 102
2019 None of the above 15 85 212
2018 Client contact centre 17 83 103
2018 Federal regulators 13 87 289
2018 Compliance, inspection and enforcement 13 87 385
2018 Communications or public affairs 16 84 157
2018 Access to information and privacy 0 100 13
2018 Science and technology 10 90 303
2018 Library services 0 100 15
2018 Legal services 13 87 51
2018 Administration and operations 13 87 472
2018 Human resources 14 86 177
2018 Financial management 7 93 150
2018 Information management 10 90 82
2018 Information technology 13 87 206
2018 Policy 11 89 404
2018 Project management 9 91 148
2018 Other services to the public 19 81 88
2018 None of the above 12 88 198

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 44 56 39
2019 Compliance, inspection and enforcement 58 42 59
2019 Communications or public affairs 36 64 28
2019 Science and technology 57 43 21
2019 Administration and operations 50 50 88
2019 Human resources 54 46 26
2019 Financial management 39 61 18
2019 Information technology 48 52 31
2019 Policy 47 53 63
2019 Project management 29 71 27
2019 Other services to the public 50 50 19
2019 None of the above 63 37 32
2018 Client contact centre 47 53 18
2018 Federal regulators 50 50 38
2018 Compliance, inspection and enforcement 54 46 52
2018 Communications or public affairs 69 31 25
2018 Science and technology 58 42 30
2018 Administration and operations 51 49 64
2018 Human resources 72 28 24
2018 Information technology 38 62 29
2018 Policy 32 68 47
2018 Project management 44 56 14
2018 Other services to the public 60 40 15
2018 None of the above 38 62 24

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 58 42 39
2019 Compliance, inspection and enforcement 51 49 59
2019 Communications or public affairs 64 36 28
2019 Science and technology 53 47 21
2019 Administration and operations 58 42 88
2019 Human resources 56 44 26
2019 Financial management 55 45 18
2019 Information management 54 46 10
2019 Information technology 64 36 31
2019 Policy 69 31 63
2019 Other services to the public 73 27 19
2019 None of the above 62 38 32
2018 Client contact centre 46 54 18
2018 Federal regulators 74 26 38
2018 Compliance, inspection and enforcement 63 37 52
2018 Communications or public affairs 64 36 25
2018 Science and technology 64 36 30
2018 Administration and operations 63 37 64
2018 Human resources 35 65 24
2018 Financial management 50 50 10
2018 Information technology 57 43 29
2018 Policy 82 18 47
2018 Other services to the public 66 34 15
2018 None of the above 77 23 24

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 15 85 59
2019 Communications or public affairs 0 100 28
2019 Science and technology 0 100 21
2019 Administration and operations 8 92 88
2019 Information management 0 100 10
2019 Information technology 19 81 31
2019 Policy 8 92 63
2018 Compliance, inspection and enforcement 12 88 52
2018 Information technology 17 83 29
2018 Project management 0 100 14
2018 Other services to the public 0 100 15

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 39
2019 Compliance, inspection and enforcement 0 100 59
2019 Communications or public affairs 0 100 28
2019 Science and technology 0 100 21
2019 Administration and operations 0 100 88
2019 Human resources 0 100 26
2019 Financial management 0 100 18
2019 Information management 0 100 10
2019 Information technology 0 100 31
2019 Policy 0 100 63
2019 Project management 0 100 27
2019 Other services to the public 0 100 19
2019 None of the above 0 100 32
2018 Client contact centre 0 100 18
2018 Federal regulators 0 100 38
2018 Compliance, inspection and enforcement 0 100 52
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 30
2018 Administration and operations 0 100 64
2018 Human resources 0 100 24
2018 Information technology 0 100 29
2018 Project management 0 100 14
2018 Other services to the public 0 100 15
2018 None of the above 0 100 24

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 21
2019 Human resources 0 100 26
2019 Financial management 0 100 18
2019 Other services to the public 0 100 19
2018 Federal regulators 0 100 38
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 30
2018 Financial management 0 100 10
2018 Policy 14 86 47
2018 Project management 0 100 14
2018 Other services to the public 0 100 15

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 13 87 59
2019 Human resources 0 100 26
2019 Financial management 0 100 18
2019 Information management 0 100 10
2019 Policy 0 100 63
2019 Other services to the public 0 100 19
2018 Federal regulators 13 87 38
2018 Financial management 0 100 10
2018 Information technology 0 100 29
2018 Other services to the public 0 100 15
2018 None of the above 0 100 24

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 18 82 28
2019 Information technology 0 100 31
2019 Other services to the public 0 100 19
2018 Compliance, inspection and enforcement 0 100 52
2018 Science and technology 0 100 30
2018 Administration and operations 0 100 64
2018 Project management 0 100 14
2018 Other services to the public 0 100 15

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 43 57 39
2019 Compliance, inspection and enforcement 42 58 59
2019 Communications or public affairs 46 54 28
2019 Science and technology 39 61 21
2019 Administration and operations 37 63 87
2019 Human resources 31 69 26
2019 Financial management 34 66 18
2019 Information technology 36 64 29
2019 Policy 39 61 62
2019 Project management 36 64 27
2019 None of the above 28 72 31
2018 Client contact centre 44 56 18
2018 Federal regulators 43 57 37
2018 Compliance, inspection and enforcement 40 60 52
2018 Communications or public affairs 52 48 25
2018 Science and technology 38 62 30
2018 Administration and operations 39 61 64
2018 Human resources 26 74 24
2018 Financial management 49 51 10
2018 Information technology 27 73 29
2018 Policy 39 61 47
2018 Project management 48 52 14
2018 Other services to the public 34 66 16
2018 None of the above 49 51 24

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 35 65 39
2019 Compliance, inspection and enforcement 36 64 59
2019 Communications or public affairs 53 47 28
2019 Science and technology 24 76 21
2019 Administration and operations 41 59 87
2019 Human resources 46 54 26
2019 Financial management 44 56 18
2019 Information technology 42 58 29
2019 Policy 39 61 62
2019 Project management 59 41 27
2019 Other services to the public 45 55 19
2019 None of the above 36 64 31
2018 Client contact centre 32 68 18
2018 Federal regulators 46 54 37
2018 Compliance, inspection and enforcement 30 70 52
2018 Communications or public affairs 45 55 25
2018 Science and technology 29 71 30
2018 Administration and operations 29 71 64
2018 Human resources 24 76 24
2018 Information technology 34 66 29
2018 Policy 37 63 47
2018 Project management 35 65 14
2018 Other services to the public 56 44 16
2018 None of the above 41 59 24

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 57 43 39
2019 Compliance, inspection and enforcement 47 53 59
2019 Communications or public affairs 42 58 28
2019 Science and technology 48 52 21
2019 Administration and operations 39 61 87
2019 Human resources 49 51 26
2019 Financial management 33 67 18
2019 Information technology 41 59 29
2019 Policy 60 40 62
2019 Project management 59 41 27
2019 Other services to the public 60 40 19
2019 None of the above 57 43 31
2018 Federal regulators 59 41 37
2018 Compliance, inspection and enforcement 36 64 52
2018 Communications or public affairs 43 57 25
2018 Science and technology 53 47 30
2018 Administration and operations 44 56 64
2018 Human resources 32 68 24
2018 Information technology 26 74 29
2018 Policy 52 48 47
2018 Other services to the public 61 39 16
2018 None of the above 64 36 24

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 47 53 39
2019 Compliance, inspection and enforcement 41 59 59
2019 Communications or public affairs 43 57 28
2019 Science and technology 33 67 21
2019 Administration and operations 42 58 87
2019 Human resources 42 58 26
2019 Financial management 38 62 18
2019 Information technology 42 58 29
2019 Policy 35 65 62
2019 Project management 33 67 27
2019 Other services to the public 32 68 19
2019 None of the above 33 67 31
2018 Client contact centre 38 62 18
2018 Federal regulators 49 51 37
2018 Compliance, inspection and enforcement 32 68 52
2018 Communications or public affairs 43 57 25
2018 Science and technology 57 43 30
2018 Administration and operations 32 68 64
2018 Human resources 20 80 24
2018 Financial management 50 50 10
2018 Information technology 23 77 29
2018 Policy 46 54 47
2018 Project management 38 62 14
2018 None of the above 34 66 24

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 30 70 39
2019 Compliance, inspection and enforcement 31 69 59
2019 Communications or public affairs 42 58 28
2019 Science and technology 33 67 21
2019 Administration and operations 28 72 87
2019 Human resources 32 68 26
2019 Information management 49 51 10
2019 Information technology 28 72 29
2019 Policy 21 79 62
2019 Project management 44 56 27
2019 Other services to the public 41 59 19
2019 None of the above 31 69 31
2018 Client contact centre 31 69 18
2018 Federal regulators 41 59 37
2018 Compliance, inspection and enforcement 17 83 52
2018 Communications or public affairs 36 64 25
2018 Science and technology 32 68 30
2018 Administration and operations 23 77 64
2018 Human resources 35 65 24
2018 Information technology 22 78 29
2018 Policy 31 69 47
2018 None of the above 36 64 24

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 52 48 39
2019 Compliance, inspection and enforcement 58 42 59
2019 Communications or public affairs 43 57 28
2019 Science and technology 43 57 21
2019 Administration and operations 51 49 87
2019 Human resources 62 38 26
2019 Financial management 60 40 18
2019 Information technology 43 57 29
2019 Policy 48 52 62
2019 Project management 55 45 27
2019 Other services to the public 32 68 19
2019 None of the above 54 46 31
2018 Client contact centre 58 42 18
2018 Federal regulators 54 46 37
2018 Compliance, inspection and enforcement 55 45 52
2018 Communications or public affairs 43 57 25
2018 Science and technology 42 58 30
2018 Administration and operations 48 52 64
2018 Human resources 65 35 24
2018 Information technology 52 48 29
2018 Policy 45 55 47
2018 Project management 58 42 14
2018 Other services to the public 54 46 16
2018 None of the above 39 61 24

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 26 74 39
2019 Compliance, inspection and enforcement 50 50 59
2019 Communications or public affairs 25 75 28
2019 Science and technology 24 76 21
2019 Administration and operations 26 74 87
2019 Human resources 54 46 26
2019 Financial management 39 61 18
2019 Information technology 29 71 29
2019 Policy 24 76 62
2019 Project management 25 75 27
2019 Other services to the public 24 76 19
2019 None of the above 30 70 31
2018 Client contact centre 43 57 18
2018 Federal regulators 38 62 37
2018 Compliance, inspection and enforcement 30 70 52
2018 Communications or public affairs 27 73 25
2018 Science and technology 33 67 30
2018 Administration and operations 23 77 64
2018 Human resources 27 73 24
2018 Information technology 17 83 29
2018 Policy 23 77 47
2018 None of the above 33 67 24

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 39
2019 Communications or public affairs 0 100 28
2019 Science and technology 0 100 21
2019 Administration and operations 0 100 87
2019 Human resources 0 100 26
2019 Information management 0 100 10
2019 Information technology 0 100 29
2019 Policy 0 100 62
2019 Project management 0 100 27
2019 Other services to the public 0 100 19
2019 None of the above 0 100 31
2018 Client contact centre 0 100 18
2018 Federal regulators 0 100 37
2018 Compliance, inspection and enforcement 0 100 52
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 30
2018 Administration and operations 0 100 64
2018 Human resources 0 100 24
2018 Financial management 0 100 10
2018 Information technology 0 100 29
2018 Project management 0 100 14
2018 Other services to the public 0 100 16
2018 None of the above 0 100 24

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 39
2019 Administration and operations 7 93 87
2019 None of the above 0 100 31

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 13 87 39
2019 Administration and operations 6 94 87
2019 Human resources 21 79 26
2019 Information management 0 100 10
2019 Policy 21 79 62
2019 Other services to the public 0 100 19
2018 Compliance, inspection and enforcement 10 90 52
2018 Administration and operations 9 91 64
2018 Policy 10 90 47

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 46 54 39
2019 Compliance, inspection and enforcement 56 44 59
2019 Communications or public affairs 43 57 28
2019 Science and technology 42 58 21
2019 Administration and operations 44 56 87
2019 Human resources 63 37 26
2019 Financial management 27 73 18
2019 Information technology 52 48 29
2019 Policy 48 52 62
2019 Project management 48 52 27
2019 Other services to the public 45 55 19
2019 None of the above 38 62 31
2018 Client contact centre 34 66 18
2018 Federal regulators 54 46 37
2018 Compliance, inspection and enforcement 36 64 52
2018 Communications or public affairs 27 73 25
2018 Science and technology 50 50 30
2018 Administration and operations 45 55 64
2018 Human resources 35 65 24
2018 Information technology 34 66 29
2018 Policy 48 52 47
2018 Other services to the public 38 62 16
2018 None of the above 40 60 24

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 31 69 39
2019 Compliance, inspection and enforcement 15 85 59
2019 Communications or public affairs 25 75 28
2019 Science and technology 24 76 21
2019 Administration and operations 33 67 87
2019 Human resources 21 79 26
2019 Financial management 29 71 18
2019 Information technology 36 64 29
2019 Policy 24 76 62
2019 Project management 25 75 27
2019 None of the above 25 75 31
2018 Federal regulators 21 79 37
2018 Compliance, inspection and enforcement 23 77 52
2018 Communications or public affairs 25 75 25
2018 Science and technology 22 78 30
2018 Administration and operations 36 64 64
2018 Information technology 21 79 29
2018 Policy 29 71 47
2018 None of the above 27 73 24

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 15 85 39
2019 Compliance, inspection and enforcement 20 80 59
2019 Science and technology 24 76 21
2019 Administration and operations 12 88 87
2019 Information technology 16 84 29
2019 Policy 10 90 62
2019 Other services to the public 28 72 19
2019 None of the above 29 71 31
2018 Federal regulators 19 81 37
2018 Compliance, inspection and enforcement 16 84 52
2018 Science and technology 23 77 30
2018 Administration and operations 14 86 64
2018 Policy 14 86 47

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 52 48 39
2019 Compliance, inspection and enforcement 58 42 59
2019 Communications or public affairs 75 25 28
2019 Science and technology 63 37 21
2019 Administration and operations 57 43 86
2019 Human resources 62 38 26
2019 Financial management 67 33 18
2019 Information technology 59 41 29
2019 Policy 51 49 62
2019 Project management 62 38 26
2019 Other services to the public 31 69 19
2019 None of the above 51 49 31
2018 Client contact centre 52 48 18
2018 Federal regulators 55 45 38
2018 Compliance, inspection and enforcement 52 48 52
2018 Communications or public affairs 67 33 25
2018 Science and technology 61 39 30
2018 Administration and operations 48 52 64
2018 Human resources 58 42 24
2018 Information technology 44 56 29
2018 Policy 49 51 47
2018 Project management 65 35 14
2018 Other services to the public 57 43 16
2018 None of the above 55 45 24

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 28 72 39
2019 Compliance, inspection and enforcement 43 57 59
2019 Science and technology 23 77 21
2019 Administration and operations 35 65 86
2019 Human resources 42 58 26
2019 Financial management 45 55 18
2019 Information management 0 100 10
2019 Information technology 19 81 29
2019 Policy 34 66 62
2019 Project management 35 65 26
2019 None of the above 29 71 31
2018 Federal regulators 18 82 38
2018 Compliance, inspection and enforcement 31 69 52
2018 Communications or public affairs 40 60 25
2018 Science and technology 16 84 30
2018 Administration and operations 20 80 64
2018 Human resources 23 77 24
2018 Policy 21 79 47
2018 Project management 35 65 14

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 7 93 86
2019 Information management 0 100 10
2019 Policy 11 89 62
2019 Project management 19 81 26
2018 Communications or public affairs 0 100 25
2018 Policy 10 90 47
2018 Other services to the public 0 100 16

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 20 80 59
2019 Administration and operations 10 90 86
2019 Policy 13 87 62
2018 Federal regulators 13 87 38
2018 Science and technology 22 78 30
2018 Administration and operations 10 90 64
2018 Policy 15 85 47

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 10 90 59
2019 Communications or public affairs 18 82 28
2019 Administration and operations 13 87 86
2019 Human resources 22 78 26
2019 Policy 14 86 62
2019 Project management 27 73 26
2019 Other services to the public 0 100 19
2018 Policy 10 90 47

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 16 84 39
2019 Compliance, inspection and enforcement 8 92 59
2019 Communications or public affairs 0 100 28
2019 Policy 0 100 62
2019 Other services to the public 0 100 19
2018 Client contact centre 0 100 18
2018 Communications or public affairs 0 100 25
2018 Administration and operations 0 100 64
2018 Project management 0 100 14

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 16 84 59
2019 Communications or public affairs 18 82 28
2019 Administration and operations 18 82 86
2019 Human resources 18 82 26
2019 Information management 0 100 10
2019 Policy 10 90 62
2018 Compliance, inspection and enforcement 21 79 52
2018 Communications or public affairs 33 67 25
2018 Administration and operations 15 85 64
2018 Information technology 15 85 29

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 18 82 39
2019 Compliance, inspection and enforcement 12 88 59
2019 Administration and operations 10 90 86
2019 Information technology 19 81 29
2019 Policy 13 87 62
2019 Other services to the public 24 76 19
2019 None of the above 18 82 31
2018 Federal regulators 13 87 38
2018 Science and technology 23 77 30
2018 Administration and operations 9 91 64
2018 Policy 11 89 47
2018 None of the above 24 76 24

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 23 77 39
2019 Compliance, inspection and enforcement 26 74 59
2019 Communications or public affairs 18 82 28
2019 Administration and operations 22 78 86
2019 Information technology 20 80 29
2019 Policy 31 69 62
2019 Project management 22 78 26
2019 Other services to the public 34 66 19
2019 None of the above 27 73 31
2018 Client contact centre 43 57 18
2018 Federal regulators 29 71 38
2018 Compliance, inspection and enforcement 25 75 52
2018 Science and technology 16 84 30
2018 Administration and operations 35 65 64
2018 Financial management 0 100 10
2018 Information technology 36 64 29
2018 Policy 29 71 47
2018 None of the above 37 63 24

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 14 86 54
2019 Policy 13 87 62
2018 Compliance, inspection and enforcement 12 88 49
2018 Communications or public affairs 20 80 25
2018 Administration and operations 9 91 64
2018 Project management 0 100 14

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 15 85 33
2019 Compliance, inspection and enforcement 15 85 54
2019 Policy 23 77 62
2019 Other services to the public 30 70 19
2018 Compliance, inspection and enforcement 27 73 49
2018 Communications or public affairs 24 76 25
2018 Science and technology 27 73 26
2018 Administration and operations 20 80 64
2018 Human resources 34 66 23
2018 Information technology 16 84 28
2018 Policy 26 74 46

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 9 91 54
2019 Other services to the public 25 75 19
2018 Client contact centre 0 100 18
2018 Federal regulators 0 100 35
2018 Compliance, inspection and enforcement 14 86 49
2018 Information technology 0 100 28
2018 None of the above 0 100 22

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 10 90 54
2019 Policy 11 89 62
2018 Client contact centre 0 100 18
2018 Compliance, inspection and enforcement 10 90 49
2018 Science and technology 0 100 26
2018 Administration and operations 10 90 64
2018 Other services to the public 0 100 15
2018 None of the above 0 100 22

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 13 87 62
2018 Compliance, inspection and enforcement 10 90 49
2018 Communications or public affairs 20 80 25
2018 Human resources 31 69 23
2018 Other services to the public 0 100 15

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 33
2019 Compliance, inspection and enforcement 9 91 54
2019 Policy 12 88 62
2019 Other services to the public 0 100 19
2018 Client contact centre 0 100 18
2018 Federal regulators 14 86 35
2018 Science and technology 0 100 26

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 54
2019 Policy 19 81 62
2018 Federal regulators 0 100 35
2018 Compliance, inspection and enforcement 0 100 49
2018 Administration and operations 8 92 64
2018 Human resources 20 80 23
2018 Information technology 17 83 28
2018 Policy 22 78 46
2018 None of the above 28 72 22

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 19 81 54
2019 Communications or public affairs 18 82 28
2018 Compliance, inspection and enforcement 16 84 49
2018 Communications or public affairs 0 100 25
2018 Administration and operations 14 86 64
2018 Policy 22 78 46
2018 Project management 0 100 14

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 18 82 33
2019 Compliance, inspection and enforcement 14 86 54
2019 Policy 15 85 62
2018 Administration and operations 23 77 64
2018 Policy 21 79 46

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 34 66 33
2019 Compliance, inspection and enforcement 42 58 54
2019 Communications or public affairs 28 72 28
2019 Policy 35 65 62
2019 Other services to the public 22 78 19
2018 Client contact centre 42 58 18
2018 Federal regulators 54 46 35
2018 Compliance, inspection and enforcement 22 78 49
2018 Science and technology 22 78 26
2018 Administration and operations 37 63 64
2018 Human resources 29 71 23
2018 Information technology 23 77 28
2018 Policy 41 59 46
2018 Project management 35 65 14
2018 Other services to the public 35 65 15
2018 None of the above 43 57 22

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 16 84 54
2019 Policy 11 89 62
2019 Other services to the public 0 100 19
2018 Federal regulators 14 86 35
2018 Compliance, inspection and enforcement 10 90 49
2018 Administration and operations 11 89 64
2018 Policy 15 85 46

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 42 58 33
2019 Compliance, inspection and enforcement 62 38 54
2019 Communications or public affairs 53 47 28
2019 Policy 43 57 62
2019 Other services to the public 40 60 19
2018 Client contact centre 47 53 18
2018 Federal regulators 74 26 35
2018 Compliance, inspection and enforcement 38 62 49
2018 Communications or public affairs 37 63 25
2018 Science and technology 54 46 26
2018 Administration and operations 42 58 64
2018 Human resources 43 57 23
2018 Information technology 41 59 28
2018 Policy 54 46 46
2018 Project management 63 37 14
2018 Other services to the public 47 53 15
2018 None of the above 49 51 22

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 33
2019 Communications or public affairs 0 100 28
2019 Other services to the public 0 100 19
2018 Client contact centre 0 100 18
2018 Compliance, inspection and enforcement 0 100 49
2018 Communications or public affairs 0 100 25
2018 Administration and operations 0 100 64
2018 Human resources 0 100 23
2018 Information technology 0 100 28
2018 Project management 0 100 14
2018 Other services to the public 0 100 15
2018 None of the above 0 100 22

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 45 55 33
2019 Compliance, inspection and enforcement 65 35 54
2019 Communications or public affairs 53 47 28
2019 Policy 42 58 62
2019 Other services to the public 46 54 19
2018 Client contact centre 47 53 18
2018 Federal regulators 74 26 35
2018 Compliance, inspection and enforcement 49 51 49
2018 Communications or public affairs 32 68 25
2018 Science and technology 47 53 26
2018 Administration and operations 57 43 64
2018 Human resources 37 63 23
2018 Information technology 46 54 28
2018 Policy 67 33 46
2018 Other services to the public 41 59 15
2018 None of the above 47 53 22

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 33
2019 Compliance, inspection and enforcement 10 90 54
2018 Information technology 0 100 28
2018 Project management 0 100 14
2018 None of the above 0 100 22

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 15 85 33
2019 Compliance, inspection and enforcement 9 91 54
2019 Policy 13 87 62
2018 Compliance, inspection and enforcement 12 88 49
2018 Communications or public affairs 20 80 25
2018 Administration and operations 11 89 64
2018 Information technology 26 74 28
2018 Policy 11 89 46
2018 None of the above 23 77 22

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 13 87 85
2019 Federal regulators 18 82 280
2019 Compliance, inspection and enforcement 18 82 425
2019 Communications or public affairs 23 77 176
2019 Science and technology 9 91 288
2019 Legal services 15 85 49
2019 Administration and operations 20 80 494
2019 Human resources 15 85 196
2019 Financial management 18 82 177
2019 Procurement 21 79 29
2019 Information management 16 84 85
2019 Information technology 18 82 248
2019 Data sciences 10 90 50
2019 Policy 18 82 486
2019 Project management 19 81 166
2019 Other services to the public 20 80 103
2019 None of the above 20 80 212

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 12 16 2 3 31 12 62 10 85
2019 Federal regulators 18 12 18 9 7 28 8 47 25 278
2019 Compliance, inspection and enforcement 14 13 17 9 6 32 9 45 26 428
2019 Communications or public affairs 12 11 16 8 9 34 9 42 30 176
2019 Access to information and privacy 24 16 26 9 0 17 9 54 11 12
2019 Security 21 21 16 7 4 28 4 61 17 22
2019 Science and technology 19 11 16 3 3 41 8 58 12 287
2019 Library services 24 18 25 0 0 25 8 62 0 15
2019 Legal services 17 11 6 7 10 39 10 54 34 49
2019 Administration and operations 19 16 20 8 7 21 10 51 21 492
2019 Human resources 22 22 14 6 4 26 7 65 15 196
2019 Financial management 20 17 18 6 4 31 4 56 17 178
2019 Procurement 19 14 19 3 3 29 12 57 11 30
2019 Real property 20 19 14 7 0 27 14 66 11 15
2019 Materiel management 41 15 17 0 11 0 16 66 13 12
2019 Information management 18 14 24 6 7 27 4 47 18 85
2019 Information technology 19 15 22 6 5 26 7 51 17 251
2019 Internal audit 24 23 14 0 9 9 21 67 13 20
2019 Evaluation 7 10 12 7 3 49 13 44 25 31
2019 Data sciences 14 14 16 2 2 36 16 59 8 50
2019 Policy 17 16 16 7 6 30 8 53 21 485
2019 Project management 13 18 21 6 9 25 7 46 23 166
2019 Other services to the public 12 15 16 6 9 35 8 48 25 103
2019 None of the above 16 14 21 3 9 25 12 47 20 213
2018 Client contact centre 20 20 27 3 7 18 4 52 12 104
2018 Federal regulators 16 14 20 10 8 27 5 44 26 290
2018 Compliance, inspection and enforcement 13 15 22 5 6 33 5 45 19 383
2018 Communications or public affairs 20 14 21 5 7 21 12 50 19 155
2018 Access to information and privacy 8 22 29 0 0 41 0 52 0 13
2018 Security 30 14 32 4 0 21 0 56 5 25
2018 Science and technology 16 12 13 3 5 45 7 58 15 305
2018 Library services 8 40 25 14 0 14 0 55 16 15
2018 Legal services 13 8 21 4 8 29 17 39 21 51
2018 Administration and operations 20 19 21 7 6 21 7 54 18 470
2018 Human resources 18 26 18 4 4 24 6 63 12 176
2018 Financial management 14 20 21 5 5 26 9 52 14 149
2018 Procurement 9 18 34 13 3 22 0 35 21 32
2018 Real property 22 26 11 11 0 22 8 69 16 18
2018 Materiel management 37 0 19 10 12 22 0 47 28 10
2018 Information management 18 15 20 5 5 31 6 53 15 82
2018 Information technology 16 15 22 3 6 33 7 50 14 205
2018 Internal audit 15 19 7 7 0 45 7 70 15 13
2018 Evaluation 15 11 11 3 3 45 12 61 13 35
2018 Data sciences 27 16 11 5 3 31 8 70 13 34
2018 Policy 12 15 19 7 6 32 9 45 23 406
2018 Project management 17 12 29 4 3 28 7 44 11 148
2018 Other services to the public 17 13 16 3 9 37 4 51 21 87
2018 None of the above 15 10 23 2 6 33 11 44 14 198
2017 Client contact centre 16 14 18 5 5 31 11 52 16 107
2017 Federal regulators 15 14 17 7 9 31 6 47 26 279
2017 Compliance, inspection and enforcement 13 13 18 6 6 36 8 46 21 411
2017 Communications or public affairs 17 6 19 7 9 31 12 40 28 140
2017 Access to information and privacy 6 6 35 6 0 47 0 22 11 16
2017 Security 45 10 10 0 0 31 5 85 0 20
2017 Science and technology 12 16 14 4 4 40 9 56 17 357
2017 Library services 28 27 17 0 0 28 0 76 0 18
2017 Legal services 14 2 21 6 6 35 15 33 25 48
2017 Administration and operations 14 22 16 6 6 26 10 56 19 503
2017 Human resources 20 15 18 4 5 30 10 56 15 176
2017 Financial management 19 16 12 3 5 31 14 64 15 154
2017 Procurement 15 26 23 5 2 19 10 58 10 39
2017 Real property 24 21 14 0 14 21 7 61 20 14
2017 Materiel management 22 53 10 0 7 7 0 81 8 12
2017 Information management 15 16 16 6 4 30 13 54 18 82
2017 Information technology 19 19 20 5 7 24 7 54 17 220
2017 Internal audit 28 29 20 0 7 7 8 67 9 13
2017 Evaluation 9 21 9 0 9 44 8 62 19 22
2017 Data sciences 12 16 21 0 12 25 15 46 19 24
2017 Policy 10 15 15 7 7 37 9 47 25 379
2017 Project management 15 15 17 8 9 25 12 47 26 148
2017 Other services to the public 13 15 21 4 8 27 11 46 19 91
2017 None of the above 15 14 19 5 4 34 9 49 17 238
2014 Client contact centre 11 16 20 5 6 25 18 47 19 101
2014 Federal regulators 18 17 19 6 6 27 8 53 18 328
2014 Compliance, inspection and enforcement 17 16 17 4 3 33 10 57 13 462
2014 Communications or public affairs 11 10 24 5 4 37 9 40 17 147
2014 Access to information and privacy 17 17 11 17 6 22 11 50 33 18
2014 Security 28 23 9 4 4 27 5 74 12 22
2014 Science and technology 16 15 12 5 3 39 10 60 16 411
2014 Library services 16 31 7 0 5 41 0 81 8 18
2014 Legal services 22 14 21 6 4 27 6 54 15 51
2014 Administration and operations 15 16 18 5 5 31 9 52 17 533
2014 Human resources 21 17 19 6 2 30 6 58 12 157
2014 Financial management 16 22 18 3 1 34 7 63 7 177
2014 Procurement 5 21 23 8 10 22 10 39 27 39
2014 Real property 26 23 24 6 0 15 6 62 8 13
2014 Materiel management 12 19 22 20 0 22 6 43 27 15
2014 Information management 17 14 25 3 6 30 4 48 14 91
2014 Information technology 17 18 19 2 3 33 7 58 10 254
2014 Internal audit 31 22 11 0 5 16 15 77 8 19
2014 Evaluation 11 15 23 0 0 47 4 54 0 26
2014 Other services to the public 15 19 21 7 7 25 6 49 20 150
2014 None of the above 15 11 20 6 5 33 10 45 20 472

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 31 13 7 0 11 1 78 7 86
2019 Federal regulators 30 37 12 8 7 5 0 71 16 278
2019 Compliance, inspection and enforcement 31 31 15 6 6 10 1 70 13 425
2019 Communications or public affairs 27 34 16 5 7 10 1 68 14 176
2019 Access to information and privacy 24 33 26 0 0 9 9 69 0 12
2019 Security 45 35 4 0 11 5 0 84 12 22
2019 Science and technology 35 28 16 4 2 14 1 74 8 288
2019 Library services 42 40 12 0 0 6 0 87 0 16
2019 Legal services 42 11 13 7 8 16 3 65 19 49
2019 Administration and operations 36 31 12 5 5 9 2 75 12 494
2019 Human resources 37 33 11 5 1 12 1 80 7 194
2019 Financial management 35 36 14 4 3 6 1 77 8 176
2019 Procurement 43 22 13 6 0 16 0 78 7 30
2019 Real property 34 39 20 7 0 0 0 73 7 15
2019 Materiel management 59 9 7 10 0 0 15 80 12 13
2019 Information management 34 30 15 4 5 9 2 72 11 85
2019 Information technology 36 26 19 5 3 9 1 70 9 251
2019 Internal audit 38 35 9 4 5 8 0 80 10 20
2019 Evaluation 22 29 22 6 3 19 0 62 11 31
2019 Data sciences 40 27 11 0 0 16 7 86 0 50
2019 Policy 32 32 14 6 4 10 1 72 12 486
2019 Project management 26 34 16 9 5 9 1 67 16 167
2019 Other services to the public 26 24 19 6 7 16 2 61 15 103
2019 None of the above 30 28 18 6 7 10 1 66 14 212
2018 Client contact centre 29 29 20 8 4 9 0 64 14 104
2018 Federal regulators 29 23 24 11 5 8 0 57 17 288
2018 Compliance, inspection and enforcement 24 34 20 7 5 10 1 65 13 382
2018 Communications or public affairs 33 31 14 6 6 9 1 71 13 156
2018 Access to information and privacy 8 33 36 0 0 22 0 54 0 13
2018 Security 44 30 18 7 0 0 0 75 7 25
2018 Science and technology 31 27 16 3 5 16 1 71 9 305
2018 Library services 7 63 17 14 0 0 0 70 14 15
2018 Legal services 36 28 13 2 6 14 2 75 9 51
2018 Administration and operations 36 33 13 4 5 9 1 76 10 472
2018 Human resources 39 35 13 4 3 6 1 79 7 177
2018 Financial management 29 37 15 5 4 9 1 74 10 149
2018 Procurement 22 29 29 3 6 10 0 57 10 31
2018 Real property 51 28 22 0 0 0 0 78 0 18
2018 Materiel management 46 24 19 0 0 0 10 78 0 10
2018 Information management 34 33 21 3 5 5 0 70 7 82
2018 Information technology 30 31 20 5 4 9 1 68 9 205
2018 Internal audit 41 15 14 0 0 29 0 80 0 13
2018 Evaluation 28 29 18 0 3 23 0 73 3 36
2018 Data sciences 38 32 9 5 3 10 3 80 9 34
2018 Policy 29 31 17 7 4 11 1 68 13 407
2018 Project management 30 26 22 9 3 9 1 63 13 148
2018 Other services to the public 25 29 18 2 6 20 1 67 10 87
2018 None of the above 29 27 18 5 4 15 2 67 12 197
2017 Client contact centre 26 37 13 4 4 15 3 75 9 107
2017 Federal regulators 25 26 19 10 7 12 0 58 20 279
2017 Compliance, inspection and enforcement 23 29 20 6 4 17 1 63 12 411
2017 Communications or public affairs 27 22 22 6 5 15 3 59 13 139
2017 Access to information and privacy 18 18 30 0 0 34 0 54 0 16
2017 Security 66 25 0 5 0 5 0 95 5 20
2017 Science and technology 29 30 14 4 5 17 1 72 11 357
2017 Library services 33 49 6 6 0 6 0 88 6 18
2017 Legal services 25 19 11 17 2 25 2 60 26 48
2017 Administration and operations 29 31 18 5 5 11 1 69 11 502
2017 Human resources 32 31 16 6 3 10 2 72 10 175
2017 Financial management 30 30 16 2 4 14 4 73 7 154
2017 Procurement 31 32 20 5 3 10 0 70 8 39
2017 Real property 37 21 21 0 14 7 0 62 15 14
2017 Materiel management 36 39 18 0 7 0 0 75 7 12
2017 Information management 26 32 16 6 1 14 5 72 8 82
2017 Information technology 25 34 20 5 4 11 1 67 11 220
2017 Internal audit 44 29 20 0 7 0 0 72 7 13
2017 Evaluation 26 31 13 0 0 31 0 81 0 22
2017 Data sciences 23 15 27 8 12 8 7 45 23 24
2017 Policy 24 30 15 8 5 17 2 66 16 380
2017 Project management 31 24 21 4 9 10 1 61 15 148
2017 Other services to the public 24 28 18 11 2 18 0 63 16 91
2017 None of the above 26 26 18 8 3 17 3 64 14 237
2014 Client contact centre 21 32 16 8 4 18 1 66 15 102
2014 Federal regulators 29 28 17 5 5 16 0 67 13 328
2014 Compliance, inspection and enforcement 29 28 19 5 3 13 2 68 9 462
2014 Communications or public affairs 24 25 26 4 3 16 2 60 9 147
2014 Access to information and privacy 33 28 6 11 6 17 0 73 20 18
2014 Security 37 46 9 0 4 4 0 87 4 22
2014 Science and technology 31 28 16 6 3 16 1 70 11 411
2014 Library services 32 37 13 0 5 13 0 80 6 18
2014 Legal services 26 25 19 8 2 15 4 64 12 51
2014 Administration and operations 28 34 15 4 3 14 1 73 9 532
2014 Human resources 33 33 12 8 1 10 1 75 11 157
2014 Financial management 30 31 19 3 1 15 1 73 5 177
2014 Procurement 25 35 16 13 7 2 0 62 21 39
2014 Real property 54 32 15 0 0 0 0 85 0 13
2014 Materiel management 18 33 8 26 0 16 0 60 30 15
2014 Information management 23 26 27 2 5 16 1 59 8 91
2014 Information technology 28 32 19 2 2 17 0 72 5 254
2014 Internal audit 37 48 5 0 0 5 4 94 0 19
2014 Evaluation 27 26 23 0 0 20 4 70 0 26
2014 Other services to the public 26 30 21 8 4 11 0 63 14 150
2014 None of the above 21 29 22 5 4 16 2 61 12 471
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 8 92 280
2019 Compliance, inspection and enforcement 9 91 426
2019 Communications or public affairs 4 96 176
2019 Security 0 100 22
2019 Science and technology 6 94 287
2019 Legal services 0 100 49
2019 Administration and operations 7 93 492
2019 Human resources 4 96 195
2019 Information technology 6 94 251
2019 Internal audit 0 100 20
2019 Data sciences 0 100 50
2019 Policy 7 93 487
2019 Project management 6 94 165
2019 Other services to the public 8 92 103
2019 None of the above 7 93 212
2018 Client contact centre 6 94 103
2018 Federal regulators 8 92 289
2018 Compliance, inspection and enforcement 6 94 382
2018 Communications or public affairs 6 94 156
2018 Science and technology 5 95 302
2018 Library services 0 100 15
2018 Administration and operations 7 93 474
2018 Human resources 6 94 177
2018 Financial management 4 96 148
2018 Information technology 6 94 205
2018 Internal audit 0 100 13
2018 Policy 9 91 406
2018 Project management 6 94 147
2018 Other services to the public 8 92 88
2018 None of the above 8 92 198

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 22 78 21
2019 Compliance, inspection and enforcement 38 62 36
2019 Science and technology 31 69 16
2019 Administration and operations 51 49 32
2019 Information technology 37 63 16
2019 Policy 45 55 32
2019 Project management 48 52 10
2018 Federal regulators 29 71 24
2018 Compliance, inspection and enforcement 20 80 25
2018 Science and technology 50 50 15
2018 Administration and operations 37 63 35
2018 Human resources 48 52 11
2018 Information technology 37 63 13
2018 Policy 28 72 39

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 70 30 21
2019 Compliance, inspection and enforcement 83 17 36
2019 Administration and operations 52 48 32
2019 Policy 79 21 32
2018 Compliance, inspection and enforcement 80 20 25
2018 Administration and operations 86 14 35
2018 Policy 87 13 39

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 16
2019 Project management 0 100 10
2019 None of the above 0 100 16
2018 Communications or public affairs 0 100 10
2018 Human resources 0 100 11

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 21
2019 Compliance, inspection and enforcement 0 100 36
2019 Science and technology 0 100 16
2019 Administration and operations 0 100 32
2019 Information technology 0 100 16
2019 Project management 0 100 10
2019 None of the above 0 100 16
2018 Federal regulators 0 100 24
2018 Compliance, inspection and enforcement 0 100 25
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 15
2018 Administration and operations 0 100 35
2018 Human resources 0 100 11
2018 Information technology 0 100 13
2018 None of the above 0 100 16

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 21
2019 Science and technology 0 100 16
2019 Information technology 0 100 16
2019 Policy 15 85 32
2018 Compliance, inspection and enforcement 0 100 25

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 36
2019 Science and technology 0 100 16
2019 Information technology 0 100 16
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 15
2018 Human resources 0 100 11
2018 None of the above 0 100 16

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 10
2018 Human resources 0 100 11
2018 None of the above 0 100 16

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 21 79 36
2019 Administration and operations 32 68 32
2019 Policy 26 74 31
2019 None of the above 32 68 16
2018 Federal regulators 34 66 24
2018 Compliance, inspection and enforcement 19 81 25
2018 Science and technology 39 61 15
2018 Administration and operations 17 83 35
2018 Policy 28 72 39
2018 None of the above 36 64 16

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 30 70 36
2019 Administration and operations 21 79 32
2018 Compliance, inspection and enforcement 27 73 25
2018 Science and technology 39 61 15
2018 Administration and operations 25 75 35
2018 Policy 20 80 39

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 26 74 32
2019 Information technology 0 100 16
2019 Policy 19 81 31
2018 Science and technology 32 68 15
2018 Administration and operations 14 86 35
2018 Policy 20 80 39

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 21
2019 Science and technology 0 100 16
2019 Information technology 0 100 16
2019 None of the above 0 100 16
2018 Compliance, inspection and enforcement 0 100 25
2018 Science and technology 0 100 15
2018 Information technology 0 100 13

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 26 74 21
2019 Compliance, inspection and enforcement 35 65 36
2019 Administration and operations 34 66 32
2019 Information technology 36 64 16
2019 Policy 32 68 31
2018 Federal regulators 37 63 24
2018 Compliance, inspection and enforcement 52 48 25
2018 Administration and operations 28 72 35
2018 Policy 28 72 39
2018 None of the above 54 46 16

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 22 78 36
2019 Administration and operations 23 77 32
2019 Policy 35 65 31
2018 Federal regulators 37 63 24
2018 Compliance, inspection and enforcement 23 77 25
2018 Communications or public affairs 48 52 10
2018 Administration and operations 25 75 35
2018 Policy 33 67 39

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 36
2019 Administration and operations 0 100 32
2019 Information technology 0 100 16
2019 Policy 0 100 31
2018 Federal regulators 0 100 24
2018 Communications or public affairs 0 100 10
2018 Administration and operations 0 100 35
2018 None of the above 0 100 16

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 36
2019 Science and technology 0 100 16
2019 Information technology 0 100 16
2018 Compliance, inspection and enforcement 0 100 25
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 15
2018 Administration and operations 0 100 35
2018 Information technology 0 100 13
2018 Policy 0 100 39
2018 None of the above 0 100 16

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 21
2019 Administration and operations 0 100 32
2019 Information technology 0 100 16

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 19 81 36
2019 Information technology 0 100 16
2019 Policy 16 84 31
2018 Administration and operations 17 83 35
2018 Information technology 0 100 13
2018 Policy 15 85 39
2018 None of the above 0 100 16

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 21
2019 Compliance, inspection and enforcement 0 100 36
2019 Science and technology 0 100 16
2019 Administration and operations 0 100 32
2019 Policy 0 100 31
2019 None of the above 0 100 16
2018 Federal regulators 0 100 24
2018 Compliance, inspection and enforcement 0 100 25
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 15
2018 Administration and operations 0 100 35
2018 Information technology 0 100 13
2018 None of the above 0 100 16

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 22 78 21
2019 Compliance, inspection and enforcement 20 80 36
2019 None of the above 0 100 16
2018 Communications or public affairs 0 100 10
2018 Administration and operations 17 83 35
2018 Policy 15 85 39

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 21
2019 Compliance, inspection and enforcement 0 100 36
2019 Science and technology 0 100 16
2019 Administration and operations 0 100 32
2019 Information technology 0 100 16
2019 Policy 0 100 31
2019 None of the above 0 100 16
2018 Federal regulators 0 100 24
2018 Compliance, inspection and enforcement 0 100 25
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 15
2018 Administration and operations 0 100 35
2018 Human resources 0 100 11
2018 Information technology 0 100 13
2018 Policy 0 100 39
2018 None of the above 0 100 16

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 32 68 16
2018 Communications or public affairs 0 100 10
2018 Administration and operations 29 71 35
2018 Policy 15 85 39

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 24 76 21
2019 Compliance, inspection and enforcement 25 75 36
2019 Administration and operations 24 76 32
2019 Information technology 33 67 15
2019 Policy 48 52 31
2018 Federal regulators 21 79 24
2018 Compliance, inspection and enforcement 32 68 25
2018 Science and technology 41 59 15
2018 Administration and operations 32 68 35
2018 Policy 33 67 39

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 22 78 36
2019 Policy 19 81 31
2018 Human resources 47 53 11
2018 Policy 15 85 39

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 21
2019 Science and technology 0 100 16
2019 Administration and operations 0 100 32
2019 Information technology 0 100 15
2019 Policy 16 84 31
2019 None of the above 0 100 16
2018 Compliance, inspection and enforcement 0 100 25
2018 Communications or public affairs 0 100 10
2018 Administration and operations 0 100 35
2018 Human resources 0 100 11

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 19 81 31
2018 Communications or public affairs 0 100 10
2018 Human resources 0 100 11

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 21
2019 Science and technology 0 100 16
2019 None of the above 0 100 16
2018 Federal regulators 0 100 24
2018 Compliance, inspection and enforcement 0 100 25
2018 Communications or public affairs 0 100 10
2018 Information technology 0 100 13
2018 Policy 13 87 39
2018 None of the above 0 100 16

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 16
2019 Information technology 0 100 15
2019 Policy 0 100 31
2018 Communications or public affairs 0 100 10
2018 Administration and operations 0 100 35
2018 Human resources 0 100 11
2018 Information technology 0 100 13
2018 Policy 0 100 39

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 15
2018 Science and technology 0 100 15
2018 Information technology 0 100 13

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 15
2018 Human resources 0 100 11
2018 None of the above 0 100 16

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 41 59 21
2019 Compliance, inspection and enforcement 50 50 36
2019 Science and technology 61 39 16
2019 Administration and operations 57 43 32
2019 Information technology 61 39 15
2019 Policy 42 58 31
2019 None of the above 57 43 16
2018 Federal regulators 62 38 24
2018 Compliance, inspection and enforcement 47 53 25
2018 Science and technology 59 41 15
2018 Administration and operations 54 46 35
2018 Human resources 44 56 11
2018 Policy 47 53 39
2018 None of the above 66 34 16

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 15
2018 Science and technology 0 100 13
2018 Human resources 0 100 11
2018 Information technology 0 100 13
2018 None of the above 0 100 15

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 24 76 29
2018 Federal regulators 23 77 22
2018 Administration and operations 20 80 35
2018 Information technology 0 100 13
2018 Policy 18 82 39

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 13
2019 Information technology 0 100 15
2018 Information technology 0 100 13
2018 None of the above 0 100 15

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 13
2019 Information technology 0 100 15
2018 Federal regulators 0 100 22
2018 Science and technology 0 100 13
2018 Human resources 0 100 11
2018 Information technology 0 100 13
2018 Policy 0 100 39
2018 None of the above 0 100 15

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 13
2018 Compliance, inspection and enforcement 0 100 23
2018 Administration and operations 0 100 35
2018 Human resources 0 100 11
2018 Information technology 0 100 13
2018 None of the above 0 100 15

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 15
2018 Federal regulators 0 100 22
2018 Science and technology 0 100 13
2018 Administration and operations 0 100 35
2018 Human resources 0 100 11
2018 Information technology 0 100 13
2018 None of the above 0 100 15

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 15
2018 Compliance, inspection and enforcement 25 75 23
2018 Science and technology 0 100 13
2018 Administration and operations 22 78 35
2018 Human resources 0 100 11
2018 Information technology 0 100 13

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 39 61 13
2019 Policy 28 72 29
2018 Federal regulators 22 78 22
2018 Compliance, inspection and enforcement 21 79 23
2018 Science and technology 44 56 13
2018 Administration and operations 42 58 35
2018 Policy 28 72 39

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 13
2019 Information technology 0 100 15
2018 Information technology 0 100 13

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 36 64 15
2019 Policy 48 52 29
2018 Federal regulators 45 55 22
2018 Compliance, inspection and enforcement 43 57 23
2018 Science and technology 54 46 13
2018 Administration and operations 59 41 35
2018 Human resources 52 48 11
2018 Policy 46 54 39
2018 None of the above 39 61 15

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 13
2018 Federal regulators 0 100 22
2018 Compliance, inspection and enforcement 0 100 23
2018 Administration and operations 0 100 35
2018 Human resources 0 100 11
2018 Information technology 0 100 13
2018 None of the above 0 100 15

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 46 54 13
2019 Information technology 67 33 15
2019 Policy 59 41 29
2018 Federal regulators 59 41 22
2018 Compliance, inspection and enforcement 65 35 23
2018 Administration and operations 63 37 35
2018 Policy 56 44 39
2018 None of the above 59 41 15

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 13
2018 Science and technology 0 100 13
2018 None of the above 0 100 15

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 29
2018 Science and technology 0 100 13
2018 Human resources 0 100 11
2018 Policy 21 79 39

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 11 89 279
2019 Compliance, inspection and enforcement 8 92 427
2019 Communications or public affairs 7 93 176
2019 Security 0 100 22
2019 Science and technology 5 95 286
2019 Administration and operations 9 91 492
2019 Human resources 7 93 195
2019 Financial management 8 92 177
2019 Information technology 7 93 250
2019 Policy 9 91 486
2019 Project management 8 92 166
2019 Other services to the public 13 87 103
2019 None of the above 10 90 213

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 11 19 4 0 38 6 59 7 85
2019 Federal regulators 18 13 20 5 5 31 8 51 15 279
2019 Compliance, inspection and enforcement 17 13 17 4 4 36 10 54 15 425
2019 Communications or public affairs 13 15 17 2 3 40 10 55 11 175
2019 Access to information and privacy 24 25 26 9 0 9 9 59 10 12
2019 Security 32 28 8 0 4 23 4 83 6 22
2019 Science and technology 19 10 15 4 2 43 8 59 11 287
2019 Library services 22 23 18 0 0 29 8 72 0 16
2019 Legal services 18 8 11 2 5 41 15 60 14 49
2019 Administration and operations 22 15 22 2 3 26 10 58 8 493
2019 Human resources 25 20 14 2 1 30 7 72 5 195
2019 Financial management 19 16 22 1 2 34 6 58 5 177
2019 Procurement 23 17 13 6 0 35 6 68 11 30
2019 Real property 20 14 19 7 0 27 14 57 11 15
2019 Materiel management 37 14 15 10 0 9 15 67 13 13
2019 Information management 21 12 25 1 4 31 5 52 8 84
2019 Information technology 20 18 22 1 2 28 8 59 5 250
2019 Internal audit 24 18 14 0 9 18 17 65 14 20
2019 Evaluation 7 6 18 0 3 53 13 38 8 31
2019 Data sciences 17 13 20 2 0 35 14 58 3 50
2019 Policy 18 16 16 3 3 38 6 62 10 484
2019 Project management 14 18 19 2 5 32 11 56 11 166
2019 Other services to the public 16 14 16 2 5 36 11 56 13 102
2019 None of the above 16 14 23 2 3 32 10 52 8 213
2018 Client contact centre 24 19 25 4 3 22 3 57 9 103
2018 Federal regulators 19 12 24 3 5 30 6 50 12 287
2018 Compliance, inspection and enforcement 13 13 22 3 4 40 5 48 12 383
2018 Communications or public affairs 21 12 22 1 2 29 12 57 6 156
2018 Access to information and privacy 8 22 29 0 0 41 0 51 0 13
2018 Security 35 15 25 4 0 17 4 63 5 24
2018 Science and technology 17 12 13 2 4 46 8 61 12 301
2018 Library services 8 31 33 8 0 19 0 49 10 15
2018 Legal services 19 11 16 2 2 37 14 61 8 51
2018 Administration and operations 22 16 22 3 3 27 7 57 10 472
2018 Human resources 27 20 13 2 4 30 4 71 8 177
2018 Financial management 16 19 21 3 1 33 7 59 6 150
2018 Procurement 13 15 32 9 0 25 6 41 13 32
2018 Real property 22 26 16 0 0 27 8 74 0 18
2018 Materiel management 29 24 17 0 0 29 0 76 0 10
2018 Information management 26 16 17 2 0 34 5 69 4 82
2018 Information technology 18 14 19 3 3 34 8 56 11 205
2018 Internal audit 34 0 7 0 0 52 7 82 0 13
2018 Evaluation 17 11 16 3 3 38 12 57 11 36
2018 Data sciences 33 5 16 0 0 40 5 71 0 34
2018 Policy 13 16 17 3 4 39 8 55 14 402
2018 Project management 18 12 24 3 1 34 9 52 6 146
2018 Other services to the public 15 11 13 4 2 45 10 58 13 86
2018 None of the above 15 13 20 3 4 37 9 51 12 198
2017 Client contact centre 18 17 17 1 3 35 9 62 6 107
2017 Federal regulators 14 14 19 2 5 39 6 52 14 279
2017 Compliance, inspection and enforcement 14 13 17 3 3 44 6 54 12 410
2017 Communications or public affairs 16 12 19 1 3 39 10 54 8 139
2017 Access to information and privacy 0 0 24 6 0 64 7 0 20 16
2017 Security 29 15 15 0 0 36 5 75 0 20
2017 Science and technology 12 15 13 2 4 44 9 57 15 357
2017 Library services 28 11 33 0 0 28 0 54 0 18
2017 Legal services 12 4 17 6 2 43 15 40 20 48
2017 Administration and operations 18 19 17 3 2 32 10 63 9 501
2017 Human resources 18 19 14 2 2 38 7 68 7 176
2017 Financial management 18 21 13 2 0 33 13 72 5 154
2017 Procurement 20 19 18 5 0 28 10 63 8 39
2017 Real property 21 30 14 7 7 21 0 65 18 14
2017 Materiel management 21 39 25 0 0 15 0 70 0 12
2017 Information management 16 13 16 1 0 35 19 62 3 82
2017 Information technology 18 15 19 4 3 31 10 55 13 220
2017 Internal audit 67 6 21 0 0 7 0 78 0 14
2017 Evaluation 9 17 9 0 5 53 8 65 13 22
2017 Data sciences 16 12 8 0 4 45 15 71 10 24
2017 Policy 13 10 16 3 3 45 10 52 14 379
2017 Project management 18 12 21 2 4 35 8 53 10 148
2017 Other services to the public 15 12 29 2 2 32 9 44 7 90
2017 None of the above 14 15 22 2 3 36 7 52 8 237
2014 Client contact centre 12 18 18 4 4 28 16 53 15 101
2014 Federal regulators 17 17 17 2 3 35 9 60 9 328
2014 Compliance, inspection and enforcement 16 12 17 3 2 42 8 55 10 462
2014 Communications or public affairs 11 12 23 0 1 45 9 49 1 147
2014 Access to information and privacy 11 11 17 0 0 39 22 57 0 18
2014 Security 23 32 9 0 4 27 5 81 6 22
2014 Science and technology 14 14 15 2 2 45 9 59 9 411
2014 Library services 28 17 21 0 0 29 5 68 0 18
2014 Legal services 20 14 13 0 0 41 11 72 0 51
2014 Administration and operations 16 16 18 2 2 37 9 59 7 531
2014 Human resources 20 14 17 1 2 38 7 63 6 157
2014 Financial management 16 18 17 2 0 38 10 65 3 177
2014 Procurement 10 18 32 0 0 30 10 47 0 39
2014 Real property 38 26 15 0 0 21 0 81 0 13
2014 Materiel management 12 26 28 7 0 22 6 52 10 15
2014 Information management 15 18 24 2 4 27 10 52 11 91
2014 Information technology 15 17 15 2 1 43 7 64 5 254
2014 Internal audit 15 33 16 0 0 21 15 75 0 19
2014 Evaluation 8 15 15 0 4 50 8 54 9 26
2014 Other services to the public 20 13 25 3 1 32 7 54 5 150
2014 None of the above 14 13 20 3 4 39 8 50 12 472

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 24 16 5 1 11 1 74 8 86
2019 Federal regulators 35 34 15 4 4 8 0 75 9 280
2019 Compliance, inspection and enforcement 34 30 14 5 4 13 1 74 10 426
2019 Communications or public affairs 33 32 15 1 3 14 2 77 5 176
2019 Access to information and privacy 24 33 26 0 0 9 9 69 0 12
2019 Security 49 28 4 0 4 15 0 90 5 22
2019 Science and technology 37 25 14 4 2 17 2 76 7 287
2019 Library services 42 28 24 0 0 6 0 74 0 16
2019 Legal services 45 15 12 3 2 16 6 77 7 49
2019 Administration and operations 40 26 17 2 2 11 2 76 5 494
2019 Human resources 40 34 8 2 0 14 2 87 3 193
2019 Financial management 36 35 16 2 2 8 1 79 4 178
2019 Procurement 48 27 9 6 0 10 0 83 7 30
2019 Real property 27 46 14 7 0 7 0 78 7 15
2019 Materiel management 59 9 7 10 0 0 15 80 12 13
2019 Information management 37 29 15 0 5 10 4 77 6 85
2019 Information technology 36 28 20 4 1 10 1 72 6 250
2019 Internal audit 29 45 9 0 9 8 0 80 10 20
2019 Evaluation 25 26 21 3 3 22 0 66 7 31
2019 Data sciences 42 20 16 0 2 14 7 78 2 50
2019 Policy 34 34 12 3 2 13 2 80 7 485
2019 Project management 35 33 14 2 4 11 2 78 6 167
2019 Other services to the public 36 25 16 3 3 13 4 73 7 103
2019 None of the above 29 34 17 3 3 14 1 74 6 212
2018 Client contact centre 37 25 22 3 2 11 0 70 6 102
2018 Federal regulators 33 21 23 5 6 11 1 62 12 286
2018 Compliance, inspection and enforcement 25 33 21 4 3 13 1 67 8 383
2018 Communications or public affairs 37 25 19 4 1 13 1 73 5 156
2018 Access to information and privacy 8 33 37 0 0 22 0 53 0 13
2018 Security 50 23 15 4 0 8 0 79 4 24
2018 Science and technology 33 28 16 3 4 17 1 73 8 304
2018 Library services 12 63 25 0 0 0 0 75 0 15
2018 Legal services 42 19 15 0 2 16 6 78 3 51
2018 Administration and operations 37 31 16 2 3 9 1 76 6 473
2018 Human resources 40 36 12 1 4 6 1 82 6 177
2018 Financial management 29 36 21 3 1 9 1 72 5 150
2018 Procurement 22 32 25 3 3 13 3 64 7 32
2018 Real property 42 42 16 0 0 0 0 84 0 18
2018 Materiel management 39 34 17 0 0 0 10 81 0 10
2018 Information management 38 35 18 1 0 8 0 79 1 82
2018 Information technology 32 30 22 2 2 11 1 70 5 204
2018 Internal audit 41 15 7 0 0 37 0 88 0 13
2018 Evaluation 31 28 10 3 5 21 3 77 10 36
2018 Data sciences 41 27 11 3 0 15 3 83 3 34
2018 Policy 33 32 15 4 4 12 1 75 8 403
2018 Project management 32 25 21 6 1 12 2 67 8 146
2018 Other services to the public 27 27 14 1 5 22 5 73 8 87
2018 None of the above 28 31 17 3 4 15 2 72 8 195
2017 Client contact centre 31 32 16 1 3 16 2 77 4 107
2017 Federal regulators 27 26 19 6 3 18 0 65 11 276
2017 Compliance, inspection and enforcement 26 28 19 3 3 20 1 68 7 410
2017 Communications or public affairs 31 28 16 1 3 17 4 75 5 140
2017 Access to information and privacy 24 18 23 6 0 29 0 60 8 16
2017 Security 55 25 10 5 0 5 0 85 5 20
2017 Science and technology 32 29 12 2 4 19 2 77 8 357
2017 Library services 33 28 27 0 0 11 0 69 0 18
2017 Legal services 28 17 24 4 2 21 4 60 9 47
2017 Administration and operations 32 32 17 2 2 12 3 75 5 499
2017 Human resources 38 33 10 3 2 13 2 84 5 176
2017 Financial management 34 29 12 3 0 18 4 81 4 154
2017 Procurement 34 29 15 7 0 12 3 74 9 39
2017 Real property 27 38 14 0 7 14 0 76 8 14
2017 Materiel management 29 61 10 0 0 0 0 90 0 12
2017 Information management 33 25 14 4 0 18 6 76 5 81
2017 Information technology 28 34 18 2 3 14 1 73 6 219
2017 Internal audit 67 13 14 0 0 7 0 85 0 14
2017 Evaluation 22 21 26 5 0 26 0 58 7 22
2017 Data sciences 34 23 12 0 8 16 7 75 10 24
2017 Policy 28 26 16 4 4 20 3 70 10 379
2017 Project management 35 21 22 1 4 14 3 68 5 148
2017 Other services to the public 30 22 24 1 3 17 2 64 6 90
2017 None of the above 27 30 18 3 3 16 3 71 7 238
2014 Client contact centre 22 34 20 1 3 17 3 70 5 101
2014 Federal regulators 29 27 16 3 3 21 1 72 7 328
2014 Compliance, inspection and enforcement 30 28 19 3 1 17 2 72 5 462
2014 Communications or public affairs 22 33 16 1 1 23 4 75 3 147
2014 Access to information and privacy 28 33 17 0 0 17 6 79 0 18
2014 Security 33 50 8 0 4 4 0 87 5 22
2014 Science and technology 32 26 16 2 2 21 1 74 5 411
2014 Library services 49 16 22 0 0 13 0 74 0 18
2014 Legal services 28 22 10 4 0 31 6 79 6 51
2014 Administration and operations 29 31 16 1 2 18 2 75 4 530
2014 Human resources 38 22 15 2 2 18 2 76 5 157
2014 Financial management 36 30 16 2 0 16 0 78 3 177
2014 Procurement 31 32 32 0 0 2 2 66 0 39
2014 Real property 45 32 15 0 0 8 0 84 0 13
2014 Materiel management 24 20 34 7 0 16 0 51 9 15
2014 Information management 26 34 19 1 5 12 3 71 7 91
2014 Information technology 29 33 13 2 1 22 1 80 3 254
2014 Internal audit 42 43 5 0 0 5 4 94 0 19
2014 Evaluation 27 23 15 4 4 23 4 68 11 26
2014 Other services to the public 28 27 22 5 1 16 2 67 6 150
2014 None of the above 24 26 20 4 4 21 2 65 10 472
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 33 14 10 9 1 1 66 19 86
2019 Federal regulators 26 28 20 14 10 1 0 55 24 279
2019 Compliance, inspection and enforcement 24 28 21 13 13 0 1 52 27 426
2019 Communications or public affairs 22 30 23 11 13 0 1 52 25 176
2019 Access to information and privacy 33 8 26 9 26 0 0 40 34 12
2019 Security 37 30 8 12 12 0 0 67 25 22
2019 Science and technology 27 35 16 8 13 1 1 62 21 287
2019 Library services 40 22 20 6 12 0 0 62 18 16
2019 Legal services 36 24 19 15 3 0 3 61 19 49
2019 Administration and operations 29 24 20 12 13 0 3 54 25 494
2019 Human resources 25 25 25 13 9 0 2 52 22 194
2019 Financial management 21 32 22 10 11 1 3 55 22 178
2019 Procurement 17 41 26 9 6 0 0 58 16 30
2019 Real property 20 14 39 14 7 0 7 36 22 15
2019 Materiel management 22 30 16 17 7 0 8 56 26 13
2019 Information management 33 32 15 12 7 0 1 65 19 85
2019 Information technology 35 24 17 12 11 0 0 59 24 250
2019 Internal audit 27 26 23 5 18 0 0 54 23 20
2019 Evaluation 22 35 21 15 6 0 0 57 22 31
2019 Data sciences 22 23 21 18 16 0 0 45 34 50
2019 Policy 29 30 23 10 8 0 0 59 18 487
2019 Project management 24 30 19 12 13 1 2 55 26 166
2019 Other services to the public 24 31 17 12 11 2 2 58 24 103
2019 None of the above 29 29 15 14 11 1 0 59 26 212
2018 Client contact centre 25 19 25 15 8 0 8 49 25 104
2018 Federal regulators 25 26 21 12 17 0 0 51 28 286
2018 Compliance, inspection and enforcement 19 27 25 15 12 0 1 47 28 383
2018 Communications or public affairs 28 24 25 10 13 0 0 52 22 156
2018 Access to information and privacy 8 22 29 15 26 0 0 31 41 13
2018 Security 26 15 36 12 11 0 0 41 23 25
2018 Science and technology 24 31 22 12 9 0 1 56 22 303
2018 Library services 46 5 14 15 14 0 5 55 31 15
2018 Legal services 24 21 16 14 19 0 7 48 35 51
2018 Administration and operations 28 25 19 11 14 0 2 54 26 471
2018 Human resources 18 26 28 12 10 1 5 47 24 175
2018 Financial management 21 28 22 16 10 1 3 51 27 148
2018 Procurement 19 38 19 9 15 0 0 57 24 32
2018 Real property 5 41 26 22 6 0 0 47 28 18
2018 Materiel management 7 19 32 12 29 0 0 27 41 10
2018 Information management 36 24 17 9 12 1 1 61 22 82
2018 Information technology 34 23 21 9 11 1 2 58 20 205
2018 Internal audit 15 37 34 7 8 0 0 51 15 13
2018 Evaluation 35 19 13 27 0 0 7 58 28 36
2018 Data sciences 23 22 24 18 13 0 0 45 31 34
2018 Policy 22 31 19 13 13 0 1 54 27 403
2018 Project management 29 23 18 13 13 1 3 54 27 148
2018 Other services to the public 24 30 14 16 13 1 1 55 30 88
2018 None of the above 22 25 19 19 13 2 2 48 32 197
2017 Client contact centre 32 16 18 11 16 0 8 52 29 106
2017 Federal regulators 23 25 17 14 19 1 1 49 34 279
2017 Compliance, inspection and enforcement 20 24 22 14 19 0 1 45 33 409
2017 Communications or public affairs 21 19 25 12 22 0 1 40 34 139
2017 Access to information and privacy 24 12 18 23 0 0 23 47 30 16
2017 Security 21 25 10 30 15 0 0 46 45 20
2017 Science and technology 28 26 20 13 12 0 1 55 25 356
2017 Library services 39 21 22 17 0 0 0 60 17 18
2017 Legal services 15 23 19 25 13 0 6 40 40 48
2017 Administration and operations 18 24 18 17 20 1 3 43 38 501
2017 Human resources 18 18 24 17 20 1 3 37 38 175
2017 Financial management 21 31 19 14 15 0 1 53 29 153
2017 Procurement 31 21 14 15 18 0 0 53 33 39
2017 Real property 7 35 27 24 7 0 0 42 31 14
2017 Materiel management 15 18 37 15 8 0 7 36 24 12
2017 Information management 32 21 18 15 13 0 1 54 28 82
2017 Information technology 30 23 19 11 14 1 3 54 26 218
2017 Internal audit 41 19 27 0 0 0 13 69 0 14
2017 Evaluation 35 21 22 17 4 0 0 56 22 22
2017 Data sciences 22 23 23 24 8 0 0 45 32 24
2017 Policy 25 22 22 12 16 0 3 48 30 380
2017 Project management 26 19 20 13 22 0 1 45 35 145
2017 Other services to the public 24 27 21 16 9 1 2 53 25 91
2017 None of the above 24 21 23 14 14 1 3 47 29 238

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 29 25 10 9 1 0 55 20 86
2019 Federal regulators 16 28 31 13 11 0 1 45 24 279
2019 Compliance, inspection and enforcement 18 30 29 14 9 0 0 47 23 428
2019 Communications or public affairs 15 30 28 13 14 0 0 46 26 176
2019 Access to information and privacy 7 0 24 9 60 0 0 7 68 12
2019 Security 35 13 18 22 12 0 0 48 34 22
2019 Science and technology 20 27 28 14 10 1 1 48 24 287
2019 Library services 36 18 12 17 18 0 0 54 35 16
2019 Legal services 29 26 24 17 4 0 0 55 21 49
2019 Administration and operations 33 28 19 12 7 0 1 61 19 493
2019 Human resources 21 23 26 22 7 0 2 44 29 195
2019 Financial management 18 35 28 14 5 0 1 53 19 178
2019 Procurement 13 32 31 18 6 0 0 45 24 30
2019 Real property 21 46 14 20 0 0 0 66 20 15
2019 Materiel management 55 31 14 0 0 0 0 86 0 13
2019 Information management 30 37 20 6 6 0 1 67 13 85
2019 Information technology 19 33 27 15 6 0 0 52 21 250
2019 Internal audit 37 26 18 14 5 0 0 63 19 20
2019 Evaluation 26 29 25 14 7 0 0 55 20 31
2019 Data sciences 31 31 32 3 2 0 0 62 6 50
2019 Policy 20 32 26 15 5 0 1 53 21 485
2019 Project management 14 27 31 14 13 1 2 42 27 166
2019 Other services to the public 20 21 31 18 8 2 0 42 26 101
2019 None of the above 20 29 27 14 10 0 0 49 24 212
2018 Client contact centre 25 26 19 19 10 0 1 51 30 104
2018 Federal regulators 13 29 29 20 10 0 0 42 30 289
2018 Compliance, inspection and enforcement 16 31 31 14 8 0 0 47 22 383
2018 Communications or public affairs 12 22 37 17 12 0 0 34 29 157
2018 Access to information and privacy 0 29 40 16 16 0 0 29 32 12
2018 Security 22 11 32 20 15 0 0 33 34 25
2018 Science and technology 17 26 28 16 12 0 0 43 29 305
2018 Library services 8 19 56 5 11 0 0 27 17 15
2018 Legal services 14 22 31 20 11 0 2 37 31 51
2018 Administration and operations 24 28 23 13 9 0 1 53 23 473
2018 Human resources 15 20 26 16 20 0 2 36 38 175
2018 Financial management 16 31 31 14 8 1 0 48 22 150
2018 Procurement 12 16 40 19 13 0 0 28 32 32
2018 Real property 5 15 41 27 11 0 0 20 38 18
2018 Materiel management 49 10 32 10 0 0 0 59 10 10
2018 Information management 27 34 27 6 5 0 1 62 11 82
2018 Information technology 21 23 28 15 11 1 1 45 26 206
2018 Internal audit 15 26 30 22 7 0 0 40 30 13
2018 Evaluation 17 36 34 5 8 0 0 53 13 36
2018 Data sciences 41 29 10 14 5 0 0 70 19 34
2018 Policy 12 26 28 19 14 0 1 38 33 406
2018 Project management 8 31 33 15 12 0 1 39 27 148
2018 Other services to the public 14 32 23 19 11 0 1 46 30 87
2018 None of the above 18 25 33 13 10 1 1 44 23 197
2017 Client contact centre 30 24 27 12 5 0 3 55 17 106
2017 Federal regulators 14 26 34 15 11 0 0 40 26 279
2017 Compliance, inspection and enforcement 16 27 32 15 8 0 1 44 23 411
2017 Communications or public affairs 13 22 28 17 19 0 1 35 37 140
2017 Access to information and privacy 0 25 6 12 46 0 11 28 66 16
2017 Security 10 42 26 16 5 0 0 53 21 19
2017 Science and technology 19 32 24 18 7 0 1 51 25 357
2017 Library services 22 11 34 28 4 0 0 33 33 18
2017 Legal services 19 21 29 25 4 0 2 41 30 48
2017 Administration and operations 26 29 23 12 8 0 2 56 21 502
2017 Human resources 13 19 30 19 17 0 2 33 37 176
2017 Financial management 20 29 29 14 8 0 1 50 21 153
2017 Procurement 17 33 24 13 13 0 0 51 25 39
2017 Real property 7 37 28 21 7 0 0 44 28 14
2017 Materiel management 42 33 17 8 0 0 0 75 8 12
2017 Information management 36 29 18 12 4 0 2 66 16 82
2017 Information technology 18 29 25 17 9 0 2 48 27 219
2017 Internal audit 27 27 27 7 6 0 6 57 14 14
2017 Evaluation 13 26 47 9 4 0 0 39 13 22
2017 Data sciences 37 26 12 17 8 0 0 63 25 24
2017 Policy 12 26 27 19 14 1 1 39 34 378
2017 Project management 15 26 33 11 13 0 1 41 25 148
2017 Other services to the public 18 35 28 11 7 0 1 54 18 91
2017 None of the above 24 27 25 12 8 0 4 54 20 237

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 28 22 8 1 0 6 67 10 84
2019 Federal regulators 27 33 20 10 7 0 1 62 18 280
2019 Compliance, inspection and enforcement 30 33 22 8 6 0 1 64 14 424
2019 Communications or public affairs 17 27 21 16 19 0 0 44 35 176
2019 Access to information and privacy 16 8 17 16 43 0 0 24 59 12
2019 Security 39 26 18 13 4 0 0 65 17 22
2019 Science and technology 23 37 22 10 7 1 1 61 17 287
2019 Library services 37 29 23 6 6 0 0 65 12 16
2019 Legal services 41 27 20 10 2 0 0 68 12 49
2019 Administration and operations 35 30 22 6 5 1 2 66 12 489
2019 Human resources 24 28 22 18 4 1 4 54 23 190
2019 Financial management 26 34 26 9 3 0 2 61 12 175
2019 Procurement 25 34 32 6 3 0 0 59 10 30
2019 Real property 25 34 27 14 0 0 0 59 14 15
2019 Materiel management 72 21 7 0 0 0 0 93 0 13
2019 Information management 43 34 13 8 1 0 1 78 9 84
2019 Information technology 27 32 24 10 7 0 0 59 17 248
2019 Internal audit 59 18 14 0 9 0 0 77 9 20
2019 Evaluation 37 33 20 10 0 0 0 71 10 31
2019 Data sciences 41 30 24 2 0 0 3 74 2 49
2019 Policy 20 32 25 15 6 0 1 53 22 484
2019 Project management 21 31 25 10 11 1 1 53 22 166
2019 Other services to the public 32 30 22 9 5 2 1 64 14 99
2019 None of the above 28 28 26 9 7 1 0 57 16 210
2018 Client contact centre 31 24 22 14 5 0 4 56 20 103
2018 Federal regulators 24 38 22 11 5 0 0 62 16 287
2018 Compliance, inspection and enforcement 23 34 27 9 5 0 1 58 14 382
2018 Communications or public affairs 11 26 26 19 18 0 0 37 36 156
2018 Access to information and privacy 8 11 51 22 7 0 0 20 29 13
2018 Security 26 29 15 12 15 4 0 57 27 25
2018 Science and technology 21 28 25 12 12 0 1 50 24 304
2018 Library services 22 26 22 14 11 0 5 51 26 15
2018 Legal services 14 41 16 14 11 2 2 57 26 51
2018 Administration and operations 30 30 21 11 5 0 2 62 17 470
2018 Human resources 19 26 24 16 11 0 4 47 28 175
2018 Financial management 22 37 23 11 5 1 1 60 16 149
2018 Procurement 16 15 38 25 6 0 0 31 31 32
2018 Real property 5 34 27 16 17 0 0 40 33 18
2018 Materiel management 71 10 19 0 0 0 0 81 0 10
2018 Information management 35 31 23 6 4 0 1 67 9 82
2018 Information technology 25 29 20 14 10 1 2 56 24 205
2018 Internal audit 15 41 30 7 7 0 0 55 15 13
2018 Evaluation 20 48 21 8 3 0 0 68 11 36
2018 Data sciences 54 27 6 8 5 0 0 81 13 34
2018 Policy 13 25 29 21 11 0 1 38 32 407
2018 Project management 17 28 30 16 8 0 1 45 24 147
2018 Other services to the public 30 22 23 10 7 4 5 57 18 87
2018 None of the above 23 25 30 10 9 1 1 49 20 197
2017 Client contact centre 36 27 17 8 4 1 7 69 13 106
2017 Federal regulators 24 29 30 11 4 1 1 54 15 279
2017 Compliance, inspection and enforcement 28 33 23 8 6 0 2 62 14 408
2017 Communications or public affairs 14 20 24 20 22 0 0 34 42 140
2017 Access to information and privacy 6 24 12 6 36 0 16 36 49 16
2017 Security 35 31 19 6 10 0 0 65 15 20
2017 Science and technology 23 34 19 14 9 0 1 58 23 355
2017 Library services 22 39 27 12 0 0 0 61 12 18
2017 Legal services 33 31 23 10 0 0 2 66 11 48
2017 Administration and operations 28 33 21 9 5 0 3 63 15 501
2017 Human resources 21 26 27 14 10 0 3 48 24 174
2017 Financial management 31 32 21 7 6 1 3 65 13 153
2017 Procurement 21 41 20 12 5 0 0 62 18 39
2017 Real property 7 37 35 14 0 0 7 47 15 14
2017 Materiel management 44 34 7 15 0 0 0 78 15 12
2017 Information management 43 21 22 5 5 0 4 67 10 82
2017 Information technology 22 33 20 16 7 0 1 56 24 217
2017 Internal audit 27 55 12 0 0 0 6 87 0 14
2017 Evaluation 13 48 21 13 4 0 0 61 18 22
2017 Data sciences 47 11 12 17 12 0 0 59 29 24
2017 Policy 12 25 28 18 15 1 1 38 34 378
2017 Project management 21 27 26 15 10 0 1 48 26 147
2017 Other services to the public 26 32 25 10 4 0 3 60 14 91
2017 None of the above 27 30 19 10 8 0 5 60 20 236

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 24 22 16 14 1 0 48 30 85
2019 Federal regulators 21 23 26 16 13 1 1 44 29 277
2019 Compliance, inspection and enforcement 18 27 25 16 13 1 0 46 29 426
2019 Communications or public affairs 23 25 23 14 13 1 1 49 27 174
2019 Access to information and privacy 0 15 16 9 60 0 0 15 68 12
2019 Security 19 25 25 14 16 0 0 44 31 22
2019 Science and technology 36 25 16 10 7 3 3 65 18 287
2019 Library services 0 36 6 17 41 0 0 36 58 16
2019 Legal services 32 28 21 10 9 0 0 60 19 49
2019 Administration and operations 32 26 18 12 9 1 2 60 21 494
2019 Human resources 19 16 26 20 17 0 3 35 38 194
2019 Financial management 27 31 23 11 6 1 1 59 17 176
2019 Procurement 29 12 22 21 13 0 3 43 35 30
2019 Real property 14 27 41 7 12 0 0 41 19 15
2019 Materiel management 33 53 14 0 0 0 0 86 0 13
2019 Information management 19 35 26 7 12 0 1 55 19 84
2019 Information technology 18 25 22 20 15 0 0 44 35 249
2019 Internal audit 33 35 14 14 5 0 0 68 19 20
2019 Evaluation 29 23 28 13 7 0 0 52 20 30
2019 Data sciences 33 28 27 5 5 0 2 62 11 50
2019 Policy 26 31 24 12 6 0 1 57 19 483
2019 Project management 19 30 20 14 15 1 2 50 30 165
2019 Other services to the public 24 26 19 12 13 4 1 53 27 102
2019 None of the above 20 26 22 13 15 3 2 48 29 210
2018 Client contact centre 15 22 22 23 15 0 3 38 39 103
2018 Federal regulators 19 24 23 20 14 0 1 43 34 289
2018 Compliance, inspection and enforcement 17 29 24 18 12 0 0 45 31 382
2018 Communications or public affairs 15 26 29 13 16 0 1 42 29 156
2018 Access to information and privacy 11 7 30 30 22 0 0 18 52 13
2018 Security 20 13 18 23 23 4 0 34 47 25
2018 Science and technology 36 25 15 9 9 2 3 65 19 304
2018 Library services 14 14 26 22 25 0 0 27 47 15
2018 Legal services 20 44 8 14 14 0 0 64 28 50
2018 Administration and operations 27 24 21 13 12 1 2 52 26 474
2018 Human resources 17 20 26 15 18 1 2 38 34 174
2018 Financial management 23 29 20 15 9 1 2 54 25 150
2018 Procurement 6 32 22 28 9 0 3 39 38 32
2018 Real property 12 12 36 29 11 0 0 23 41 17
2018 Materiel management 39 19 22 10 10 0 0 58 19 10
2018 Information management 23 28 25 15 6 0 3 52 22 82
2018 Information technology 19 19 26 20 13 1 2 39 34 204
2018 Internal audit 22 33 30 0 15 0 0 55 15 13
2018 Evaluation 33 37 18 3 5 0 3 73 8 36
2018 Data sciences 43 21 22 9 5 0 0 64 14 34
2018 Policy 18 28 25 17 10 0 1 46 28 406
2018 Project management 14 18 29 22 17 0 1 32 39 148
2018 Other services to the public 27 19 21 17 10 1 5 49 29 88
2018 None of the above 21 26 24 14 11 1 3 49 26 195
2017 Client contact centre 28 28 22 14 5 1 2 57 20 106
2017 Federal regulators 16 25 27 18 12 0 1 42 31 279
2017 Compliance, inspection and enforcement 20 22 23 20 12 2 1 43 33 410
2017 Communications or public affairs 17 16 22 21 24 0 1 32 46 140
2017 Access to information and privacy 12 6 6 7 58 0 11 20 73 16
2017 Security 15 40 19 21 5 0 0 55 25 20
2017 Science and technology 38 25 19 7 4 2 4 67 12 357
2017 Library services 17 23 22 12 26 0 0 39 38 18
2017 Legal services 25 27 19 15 13 0 2 53 28 48
2017 Administration and operations 27 27 21 13 10 0 2 55 23 501
2017 Human resources 17 25 24 18 11 1 5 45 30 176
2017 Financial management 30 27 17 17 6 0 3 59 24 152
2017 Procurement 23 29 22 8 16 2 0 53 24 39
2017 Real property 14 41 24 21 0 0 0 55 21 14
2017 Materiel management 30 27 28 7 8 0 0 57 15 12
2017 Information management 38 28 21 4 10 0 0 66 13 82
2017 Information technology 16 23 26 18 14 0 4 41 33 220
2017 Internal audit 27 27 21 12 6 0 6 58 19 14
2017 Evaluation 12 34 23 22 9 0 0 47 31 22
2017 Data sciences 48 15 16 9 13 0 0 63 21 24
2017 Policy 17 25 25 15 16 1 1 43 32 380
2017 Project management 17 18 24 22 16 0 3 36 39 148
2017 Other services to the public 23 30 22 6 14 2 2 55 21 91
2017 None of the above 29 19 21 16 10 0 6 50 28 238

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 13 10 0 3 1 11 85 3 85
2019 Federal regulators 50 23 14 4 3 1 5 77 8 280
2019 Compliance, inspection and enforcement 49 27 11 5 3 0 4 80 9 428
2019 Communications or public affairs 37 28 18 8 9 0 1 65 17 176
2019 Access to information and privacy 17 27 37 0 19 0 0 44 19 11
2019 Security 66 16 13 4 0 0 0 83 4 22
2019 Science and technology 61 20 7 3 2 1 5 86 6 285
2019 Library services 65 6 6 0 12 0 12 80 14 16
2019 Legal services 61 16 15 2 2 0 5 80 4 48
2019 Administration and operations 59 19 7 4 1 0 9 87 5 493
2019 Human resources 50 22 12 5 4 0 7 77 10 193
2019 Financial management 50 26 12 4 2 1 5 81 6 177
2019 Procurement 37 25 16 10 3 0 9 69 14 30
2019 Real property 41 27 25 7 0 0 0 68 7 15
2019 Materiel management 78 7 7 0 0 0 8 92 0 13
2019 Information management 59 22 5 0 4 0 9 89 5 85
2019 Information technology 53 24 13 5 2 0 2 79 8 248
2019 Internal audit 59 9 18 9 5 0 0 68 14 20
2019 Evaluation 72 9 6 0 3 6 3 90 3 31
2019 Data sciences 59 21 15 2 0 0 3 83 2 50
2019 Policy 42 29 16 9 4 0 1 71 13 481
2019 Project management 48 21 10 10 6 1 5 73 17 166
2019 Other services to the public 59 19 8 2 4 2 5 84 7 102
2019 None of the above 47 25 12 6 5 0 4 75 12 212
2018 Client contact centre 52 16 10 5 4 0 13 78 10 103
2018 Federal regulators 48 23 12 7 3 0 6 76 11 289
2018 Compliance, inspection and enforcement 47 27 16 4 3 1 4 77 7 382
2018 Communications or public affairs 38 21 19 10 8 1 3 61 19 155
2018 Access to information and privacy 42 29 29 0 0 0 0 71 0 13
2018 Security 49 12 7 4 7 4 16 77 14 25
2018 Science and technology 46 23 12 5 4 1 9 76 10 304
2018 Library services 38 29 14 0 6 0 14 77 7 15
2018 Legal services 40 35 12 4 2 2 4 81 6 51
2018 Administration and operations 54 17 11 6 3 0 10 78 10 464
2018 Human resources 43 21 13 7 6 0 10 71 14 174
2018 Financial management 45 23 14 4 3 2 8 76 8 150
2018 Procurement 35 22 34 9 0 0 0 57 9 32
2018 Real property 52 31 17 0 0 0 0 83 0 18
2018 Materiel management 81 19 0 0 0 0 0 100 0 10
2018 Information management 62 19 4 4 2 1 7 90 6 81
2018 Information technology 50 23 11 8 2 1 5 78 10 206
2018 Internal audit 41 14 30 0 15 0 0 55 15 13
2018 Evaluation 48 23 21 0 3 0 5 75 3 36
2018 Data sciences 70 13 9 5 3 0 0 83 8 34
2018 Policy 30 28 22 10 8 0 2 59 18 400
2018 Project management 33 27 22 9 7 0 3 61 17 147
2018 Other services to the public 50 19 11 2 2 1 14 82 5 87
2018 None of the above 45 20 16 7 4 2 7 71 12 197
2017 Client contact centre 55 17 6 2 1 1 19 90 3 107
2017 Federal regulators 41 26 17 6 3 0 6 72 10 279
2017 Compliance, inspection and enforcement 44 27 14 7 1 1 6 76 9 409
2017 Communications or public affairs 31 28 19 8 11 1 2 61 20 140
2017 Access to information and privacy 24 30 18 0 6 5 17 70 8 16
2017 Security 50 30 15 0 0 0 5 84 0 20
2017 Science and technology 46 22 15 4 2 1 12 77 6 357
2017 Library services 45 32 11 0 0 0 12 88 0 18
2017 Legal services 37 31 10 8 4 0 9 75 14 48
2017 Administration and operations 53 17 12 3 2 1 10 80 6 502
2017 Human resources 38 28 11 7 5 0 10 74 13 176
2017 Financial management 48 22 13 4 4 0 10 77 8 154
2017 Procurement 41 35 3 14 5 0 2 78 19 39
2017 Real property 31 41 15 0 0 0 14 83 0 14
2017 Materiel management 42 50 0 0 0 0 8 100 0 12
2017 Information management 56 24 8 1 1 0 9 88 3 82
2017 Information technology 48 23 12 5 4 0 9 78 9 219
2017 Internal audit 34 13 28 12 0 0 13 54 14 14
2017 Evaluation 30 30 27 4 0 4 4 66 5 22
2017 Data sciences 56 15 16 9 4 0 0 71 13 24
2017 Policy 26 27 21 12 10 0 3 55 23 380
2017 Project management 38 27 15 8 5 1 7 70 14 148
2017 Other services to the public 51 18 4 6 2 0 18 85 10 91
2017 None of the above 42 19 13 4 3 2 16 75 9 237

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 20 16 8 5 1 1 69 14 86
2019 Federal regulators 33 29 21 9 7 0 0 62 16 280
2019 Compliance, inspection and enforcement 31 34 20 9 6 0 1 65 15 427
2019 Communications or public affairs 26 31 26 8 9 1 0 57 17 175
2019 Access to information and privacy 15 25 43 0 17 0 0 40 17 12
2019 Security 30 35 22 9 4 0 0 65 13 22
2019 Science and technology 41 28 19 7 4 1 1 70 11 288
2019 Library services 36 18 18 6 22 0 0 54 28 16
2019 Legal services 42 24 18 12 4 0 0 66 16 48
2019 Administration and operations 42 28 15 7 6 0 2 71 14 494
2019 Human resources 40 28 17 7 6 0 2 69 13 193
2019 Financial management 33 30 20 8 6 1 1 65 14 177
2019 Procurement 23 29 23 21 3 0 0 53 24 29
2019 Real property 27 34 14 12 7 0 7 66 20 15
2019 Materiel management 78 14 0 0 0 0 8 100 0 13
2019 Information management 43 27 17 8 3 0 2 72 11 85
2019 Information technology 38 27 17 11 7 0 0 65 18 251
2019 Internal audit 55 9 18 13 5 0 0 64 18 20
2019 Evaluation 27 38 16 10 6 3 0 68 16 31
2019 Data sciences 43 23 20 4 11 0 0 66 14 50
2019 Policy 32 29 20 11 8 0 0 61 19 483
2019 Project management 33 29 15 11 11 1 1 63 22 166
2019 Other services to the public 34 27 26 9 5 0 0 61 14 103
2019 None of the above 34 33 16 5 10 1 2 68 16 212
2018 Client contact centre 39 22 17 13 5 1 3 64 18 104
2018 Federal regulators 31 25 26 11 7 0 0 56 18 287
2018 Compliance, inspection and enforcement 29 29 21 12 7 1 1 59 20 382
2018 Communications or public affairs 28 28 22 8 14 0 0 56 22 156
2018 Access to information and privacy 19 30 29 22 0 0 0 49 22 13
2018 Security 46 16 15 8 15 0 0 62 23 25
2018 Science and technology 33 33 21 7 6 0 0 66 13 304
2018 Library services 30 42 16 0 6 5 0 76 6 15
2018 Legal services 35 35 16 8 7 0 0 69 15 51
2018 Administration and operations 38 25 19 10 8 0 1 63 18 474
2018 Human resources 33 23 22 10 9 0 3 58 20 175
2018 Financial management 35 24 23 9 5 1 4 62 14 150
2018 Procurement 28 19 22 16 15 0 0 47 31 32
2018 Real property 11 45 33 11 0 0 0 56 11 18
2018 Materiel management 39 32 10 10 10 0 0 71 19 10
2018 Information management 41 24 16 7 10 0 1 66 18 82
2018 Information technology 32 29 23 9 6 0 1 62 15 206
2018 Internal audit 34 22 30 0 15 0 0 55 15 13
2018 Evaluation 38 21 34 5 3 0 0 58 8 36
2018 Data sciences 56 25 11 5 3 0 0 82 8 34
2018 Policy 21 28 24 13 15 0 0 48 28 405
2018 Project management 29 28 20 13 10 0 1 58 22 146
2018 Other services to the public 33 28 20 12 5 1 1 62 17 87
2018 None of the above 31 25 24 12 7 1 1 56 20 197
2017 Client contact centre 38 26 17 9 5 2 4 68 15 107
2017 Federal regulators 28 34 19 12 6 0 0 62 19 276
2017 Compliance, inspection and enforcement 33 32 19 11 5 0 0 65 15 407
2017 Communications or public affairs 16 31 25 15 12 0 0 48 27 138
2017 Access to information and privacy 0 31 24 17 18 0 11 34 39 16
2017 Security 36 30 25 5 5 0 0 66 10 20
2017 Science and technology 38 35 15 7 3 0 1 74 10 356
2017 Library services 45 27 16 6 6 0 0 72 12 18
2017 Legal services 33 23 25 13 2 0 4 58 15 48
2017 Administration and operations 34 28 19 11 7 0 1 63 18 502
2017 Human resources 33 23 22 12 7 0 3 58 19 174
2017 Financial management 33 34 20 7 6 0 1 67 13 154
2017 Procurement 41 19 20 10 10 0 0 60 20 39
2017 Real property 21 65 7 0 7 0 0 86 7 14
2017 Materiel management 60 7 15 18 0 0 0 67 18 12
2017 Information management 45 23 15 12 5 0 1 68 17 82
2017 Information technology 27 36 21 9 6 0 1 64 15 219
2017 Internal audit 41 14 21 12 6 0 6 59 19 14
2017 Evaluation 30 13 22 30 4 0 0 43 34 22
2017 Data sciences 44 12 23 13 8 0 0 56 21 24
2017 Policy 20 26 23 18 13 0 1 46 31 380
2017 Project management 30 28 22 10 10 0 1 58 20 147
2017 Other services to the public 43 30 15 9 4 0 0 72 13 91
2017 None of the above 34 26 21 11 6 0 2 61 18 237

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 36 14 4 6 1 1 76 10 85
2019 Federal regulators 21 34 23 14 8 0 0 55 21 278
2019 Compliance, inspection and enforcement 28 34 24 9 4 0 1 63 13 427
2019 Communications or public affairs 30 26 24 11 8 0 1 57 19 176
2019 Access to information and privacy 24 17 25 34 0 0 0 41 34 12
2019 Security 34 40 13 4 4 5 0 78 9 22
2019 Science and technology 27 39 17 10 6 1 1 67 16 288
2019 Library services 37 17 17 6 24 0 0 53 30 16
2019 Legal services 32 33 11 15 6 2 0 67 22 49
2019 Administration and operations 41 30 17 7 3 0 2 72 10 490
2019 Human resources 31 38 20 5 2 1 2 72 8 195
2019 Financial management 35 36 18 5 4 1 1 72 9 178
2019 Procurement 36 33 24 6 0 0 0 69 6 29
2019 Real property 27 46 14 7 0 7 0 78 7 15
2019 Materiel management 47 39 7 7 0 0 0 86 7 13
2019 Information management 28 34 23 9 1 4 1 65 11 82
2019 Information technology 27 34 25 8 3 2 1 62 12 250
2019 Internal audit 37 27 22 14 0 0 0 64 14 20
2019 Evaluation 35 18 34 10 3 0 0 53 13 31
2019 Data sciences 41 33 9 9 2 2 3 79 12 49
2019 Policy 26 40 23 6 5 0 1 67 10 486
2019 Project management 28 35 21 12 4 0 0 62 17 167
2019 Other services to the public 27 21 31 6 10 1 3 50 17 102
2019 None of the above 30 31 22 9 5 2 1 63 14 213
2018 Client contact centre 34 29 22 10 1 1 4 66 11 103
2018 Federal regulators 23 33 23 13 8 0 0 56 21 288
2018 Compliance, inspection and enforcement 23 39 20 11 5 0 1 63 16 380
2018 Communications or public affairs 26 29 24 11 9 1 0 56 21 156
2018 Access to information and privacy 34 36 15 15 0 0 0 70 15 13
2018 Security 43 24 14 11 4 0 4 70 16 24
2018 Science and technology 23 31 23 13 7 2 1 55 21 302
2018 Library services 31 25 11 22 6 0 5 59 29 15
2018 Legal services 16 36 27 7 12 2 0 53 19 51
2018 Administration and operations 32 28 24 9 3 1 2 62 13 470
2018 Human resources 30 35 23 5 3 1 4 68 8 175
2018 Financial management 26 40 18 8 4 2 3 69 12 149
2018 Procurement 19 44 28 6 0 3 0 64 7 32
2018 Real property 26 47 28 0 0 0 0 72 0 18
2018 Materiel management 59 22 10 10 0 0 0 81 10 10
2018 Information management 23 37 21 6 6 4 4 65 12 82
2018 Information technology 27 35 21 11 4 1 1 64 15 204
2018 Internal audit 8 44 34 7 0 7 0 56 8 13
2018 Evaluation 34 29 21 5 5 3 3 67 11 36
2018 Data sciences 34 40 11 8 8 0 0 74 16 34
2018 Policy 22 34 24 13 5 0 0 57 19 404
2018 Project management 24 29 28 15 4 0 1 53 19 147
2018 Other services to the public 27 34 19 14 5 0 3 62 19 88
2018 None of the above 28 36 17 11 4 1 3 66 16 197
2017 Client contact centre 42 23 18 6 6 1 5 69 12 107
2017 Federal regulators 24 34 22 12 7 0 1 58 19 276
2017 Compliance, inspection and enforcement 24 32 24 10 6 0 2 58 17 408
2017 Communications or public affairs 27 21 24 15 12 1 0 49 27 138
2017 Access to information and privacy 0 53 24 6 6 0 11 60 13 16
2017 Security 51 34 10 5 0 0 0 85 5 20
2017 Science and technology 24 33 22 12 7 1 1 59 19 356
2017 Library services 38 22 28 11 0 0 0 60 11 18
2017 Legal services 23 31 27 10 4 0 4 57 15 48
2017 Administration and operations 36 32 18 8 3 1 3 70 11 501
2017 Human resources 32 30 21 11 3 0 4 64 14 174
2017 Financial management 38 32 21 5 1 1 2 72 6 153
2017 Procurement 30 27 26 12 3 0 2 58 15 39
2017 Real property 23 35 14 28 0 0 0 59 28 14
2017 Materiel management 30 45 25 0 0 0 0 75 0 12
2017 Information management 36 31 20 8 2 0 2 68 11 82
2017 Information technology 30 32 23 10 3 1 2 63 13 220
2017 Internal audit 55 21 12 6 0 0 6 81 6 14
2017 Evaluation 30 18 26 13 14 0 0 48 27 22
2017 Data sciences 22 38 11 12 16 0 0 61 28 24
2017 Policy 22 34 25 10 8 0 1 56 19 380
2017 Project management 25 37 17 12 8 0 1 63 20 147
2017 Other services to the public 20 40 17 15 6 2 0 61 22 91
2017 None of the above 34 26 17 14 4 1 4 63 19 238

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 27 23 7 4 1 3 64 12 85
2019 Federal regulators 24 37 21 12 6 0 1 61 18 280
2019 Compliance, inspection and enforcement 28 34 21 12 4 0 0 62 16 427
2019 Communications or public affairs 20 26 19 22 12 1 1 47 34 176
2019 Access to information and privacy 24 9 50 9 9 0 0 33 17 12
2019 Security 31 22 26 12 4 5 0 56 17 22
2019 Science and technology 29 31 23 10 6 0 1 61 15 287
2019 Library services 34 32 6 17 12 0 0 65 29 16
2019 Legal services 40 29 12 13 6 0 0 69 19 49
2019 Administration and operations 36 31 20 7 4 0 2 68 11 494
2019 Human resources 28 26 22 15 8 0 2 55 23 195
2019 Financial management 31 40 20 5 3 0 1 71 9 178
2019 Procurement 29 33 32 3 0 0 3 64 3 30
2019 Real property 27 19 34 14 7 0 0 46 20 15
2019 Materiel management 71 14 0 7 0 0 8 92 8 13
2019 Information management 20 51 18 8 2 0 1 72 10 83
2019 Information technology 19 32 25 15 8 1 1 51 24 250
2019 Internal audit 45 31 19 5 0 0 0 77 5 20
2019 Evaluation 35 28 25 9 3 0 0 63 12 31
2019 Data sciences 35 32 24 9 0 0 0 67 9 49
2019 Policy 22 34 28 10 5 0 0 56 15 486
2019 Project management 24 28 27 14 6 1 0 52 21 167
2019 Other services to the public 30 25 17 15 8 3 3 58 24 101
2019 None of the above 27 27 29 10 5 1 0 55 16 213
2018 Client contact centre 30 30 22 6 9 2 2 62 16 103
2018 Federal regulators 23 28 28 14 6 0 1 51 20 287
2018 Compliance, inspection and enforcement 25 34 26 11 3 1 0 60 15 381
2018 Communications or public affairs 12 28 28 18 15 0 0 40 33 156
2018 Access to information and privacy 19 23 44 15 0 0 0 42 15 13
2018 Security 30 29 12 16 8 0 4 62 25 24
2018 Science and technology 26 32 22 10 8 0 1 59 19 302
2018 Library services 34 19 0 19 22 0 5 56 44 15
2018 Legal services 20 44 15 17 4 0 0 64 21 51
2018 Administration and operations 27 32 21 11 5 1 2 61 17 470
2018 Human resources 20 34 20 13 8 1 4 57 22 175
2018 Financial management 22 34 30 7 3 1 2 58 11 149
2018 Procurement 22 28 38 12 0 0 0 50 12 32
2018 Real property 5 37 30 17 11 0 0 42 28 18
2018 Materiel management 39 10 22 19 0 0 10 54 22 10
2018 Information management 20 35 25 10 5 1 5 58 15 81
2018 Information technology 19 33 21 16 8 1 1 53 25 204
2018 Internal audit 22 44 19 15 0 0 0 66 15 13
2018 Evaluation 35 30 11 21 0 0 3 67 22 36
2018 Data sciences 28 31 29 10 3 0 0 59 12 34
2018 Policy 14 37 26 14 9 0 0 50 23 405
2018 Project management 16 27 29 16 12 0 1 43 28 147
2018 Other services to the public 31 23 21 16 5 2 4 57 21 87
2018 None of the above 27 31 20 10 8 2 2 60 19 197
2017 Client contact centre 34 28 15 10 6 1 5 66 18 107
2017 Federal regulators 20 31 25 17 7 0 0 51 24 276
2017 Compliance, inspection and enforcement 24 33 23 13 5 0 3 59 18 407
2017 Communications or public affairs 15 27 18 22 19 0 0 41 40 138
2017 Access to information and privacy 6 30 18 24 12 0 11 40 40 16
2017 Security 45 45 5 0 5 0 0 90 5 20
2017 Science and technology 21 34 23 13 6 0 3 57 20 356
2017 Library services 34 21 22 11 11 0 0 55 23 18
2017 Legal services 27 27 21 17 6 0 2 55 23 48
2017 Administration and operations 28 34 22 8 4 1 2 64 13 501
2017 Human resources 21 30 25 14 4 3 2 54 20 174
2017 Financial management 29 39 18 9 2 0 3 70 12 153
2017 Procurement 32 38 15 7 8 0 0 70 15 39
2017 Real property 7 40 30 15 7 0 0 47 22 13
2017 Materiel management 45 25 15 15 0 0 0 70 15 12
2017 Information management 34 31 23 8 2 0 1 65 11 82
2017 Information technology 22 30 25 12 8 0 3 54 20 220
2017 Internal audit 48 14 19 12 0 0 6 66 13 14
2017 Evaluation 35 13 39 9 4 0 0 48 13 22
2017 Data sciences 26 34 11 17 12 0 0 59 29 24
2017 Policy 15 31 26 16 11 0 1 47 27 380
2017 Project management 20 28 22 17 12 0 1 48 29 148
2017 Other services to the public 25 35 20 11 5 1 3 62 17 91
2017 None of the above 32 28 16 14 5 0 5 63 20 237

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 25 19 11 4 0 1 65 15 85
2019 Federal regulators 31 28 20 13 6 0 1 60 19 280
2019 Compliance, inspection and enforcement 32 31 22 10 5 1 0 63 15 425
2019 Communications or public affairs 23 32 23 9 12 1 1 55 21 175
2019 Access to information and privacy 16 42 33 9 0 0 0 58 9 12
2019 Security 50 27 13 0 4 5 0 82 5 21
2019 Science and technology 40 33 14 7 5 1 1 74 12 286
2019 Library services 42 29 6 6 18 0 0 71 24 16
2019 Legal services 47 26 10 6 8 0 3 76 14 48
2019 Administration and operations 37 29 21 6 5 0 1 66 12 494
2019 Human resources 35 19 24 14 7 1 1 55 21 194
2019 Financial management 34 37 16 7 4 1 1 72 11 178
2019 Procurement 38 33 19 6 0 0 3 74 6 30
2019 Real property 27 32 20 0 14 0 7 64 14 15
2019 Materiel management 45 31 9 0 7 0 8 83 8 13
2019 Information management 35 35 14 12 3 0 1 71 15 83
2019 Information technology 25 33 24 11 5 1 1 59 16 251
2019 Internal audit 22 48 20 5 5 0 0 71 9 20
2019 Evaluation 48 31 16 3 3 0 0 79 5 31
2019 Data sciences 25 32 25 18 0 0 0 57 18 49
2019 Policy 24 36 21 12 6 0 0 61 18 484
2019 Project management 26 27 21 15 11 1 1 53 26 165
2019 Other services to the public 34 21 21 13 7 1 2 57 21 102
2019 None of the above 33 28 16 12 9 2 0 62 21 211
2018 Client contact centre 35 32 17 8 4 2 2 70 12 102
2018 Federal regulators 30 29 22 13 6 0 0 60 18 287
2018 Compliance, inspection and enforcement 27 35 23 10 5 0 0 62 15 380
2018 Communications or public affairs 21 29 17 19 13 0 0 51 32 156
2018 Access to information and privacy 27 22 29 15 7 0 0 49 22 13
2018 Security 48 20 9 8 11 0 4 70 20 24
2018 Science and technology 38 30 16 8 7 0 1 69 15 300
2018 Library services 37 19 25 0 14 0 5 59 15 15
2018 Legal services 29 29 17 14 8 2 0 60 23 51
2018 Administration and operations 34 29 18 11 5 0 2 65 16 472
2018 Human resources 29 28 21 13 6 0 3 59 20 175
2018 Financial management 28 37 22 9 3 1 1 65 13 148
2018 Procurement 18 38 41 3 0 0 0 56 3 32
2018 Real property 15 49 36 0 0 0 0 64 0 18
2018 Materiel management 49 22 10 10 0 0 10 78 11 10
2018 Information management 33 28 24 1 11 0 3 62 13 81
2018 Information technology 23 35 23 11 7 1 1 59 17 204
2018 Internal audit 37 14 41 0 7 0 0 52 7 13
2018 Evaluation 35 28 21 13 3 0 0 63 16 36
2018 Data sciences 24 34 19 18 5 0 0 58 23 34
2018 Policy 19 34 24 12 11 0 0 53 23 406
2018 Project management 21 24 31 13 11 0 1 46 23 147
2018 Other services to the public 35 28 14 11 7 0 6 66 19 88
2018 None of the above 26 35 18 13 6 1 2 63 19 197
2017 Client contact centre 51 17 14 9 5 2 3 71 15 107
2017 Federal regulators 27 32 17 16 6 0 1 61 22 277
2017 Compliance, inspection and enforcement 29 32 21 9 7 1 1 62 16 409
2017 Communications or public affairs 21 24 21 17 17 0 1 45 34 138
2017 Access to information and privacy 6 53 12 6 12 0 11 66 20 16
2017 Security 45 40 10 0 5 0 0 85 5 20
2017 Science and technology 35 34 16 9 5 0 2 70 14 355
2017 Library services 45 21 22 6 5 0 0 66 11 18
2017 Legal services 31 27 18 12 2 0 9 64 16 48
2017 Administration and operations 34 29 23 8 4 1 2 65 11 502
2017 Human resources 27 27 22 11 8 1 5 57 20 174
2017 Financial management 32 36 19 9 2 0 3 69 11 154
2017 Procurement 34 31 17 10 5 0 3 67 15 39
2017 Real property 23 27 21 14 14 0 0 51 28 14
2017 Materiel management 40 37 16 7 0 0 0 77 7 12
2017 Information management 39 28 24 3 5 0 1 67 8 82
2017 Information technology 26 39 16 11 7 0 2 66 18 220
2017 Internal audit 55 14 13 12 0 0 6 73 13 14
2017 Evaluation 39 13 26 9 13 0 0 52 22 22
2017 Data sciences 23 22 19 12 24 0 0 45 36 24
2017 Policy 16 35 23 13 12 0 1 52 25 380
2017 Project management 24 28 19 17 10 0 2 53 28 148
2017 Other services to the public 32 31 18 11 5 1 2 65 17 91
2017 None of the above 36 22 21 10 6 0 5 61 17 237

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 18 15 12 4 2 1 68 17 85
2019 Federal regulators 42 27 11 12 8 0 1 69 20 279
2019 Compliance, inspection and enforcement 44 24 12 10 8 0 0 69 19 426
2019 Communications or public affairs 44 33 15 4 4 1 1 77 8 176
2019 Access to information and privacy 49 17 17 17 0 0 0 66 17 12
2019 Security 56 30 0 5 4 5 0 90 10 22
2019 Science and technology 38 27 18 6 9 1 1 66 16 288
2019 Library services 48 34 0 6 12 0 0 82 18 16
2019 Legal services 43 26 22 0 8 0 0 70 8 47
2019 Administration and operations 50 23 13 7 5 1 1 75 12 495
2019 Human resources 53 25 9 8 4 0 1 78 12 193
2019 Financial management 40 34 14 4 6 0 2 75 10 178
2019 Procurement 45 23 23 6 3 0 0 67 9 30
2019 Real property 58 20 22 0 0 0 0 78 0 14
2019 Materiel management 68 7 17 0 0 0 8 81 0 13
2019 Information management 46 30 15 2 6 0 1 77 8 82
2019 Information technology 43 28 15 9 4 0 1 72 13 251
2019 Internal audit 37 36 9 18 0 0 0 72 18 20
2019 Evaluation 53 25 16 3 3 0 0 78 6 31
2019 Data sciences 62 9 16 5 4 0 3 74 10 50
2019 Policy 48 28 13 5 4 0 1 77 10 486
2019 Project management 45 25 10 11 7 2 0 71 18 165
2019 Other services to the public 46 21 14 7 9 3 0 70 16 102
2019 None of the above 44 21 19 7 7 2 0 67 14 213

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 24 22 12 3 0 0 63 15 82
2019 Federal regulators 33 32 20 11 4 0 0 65 15 279
2019 Compliance, inspection and enforcement 33 30 22 11 5 0 0 62 16 427
2019 Communications or public affairs 36 29 21 10 3 0 1 66 13 175
2019 Access to information and privacy 41 17 25 17 0 0 0 58 17 12
2019 Security 51 16 15 4 9 5 0 71 13 21
2019 Science and technology 36 29 20 8 6 0 1 66 14 286
2019 Library services 34 31 12 12 12 0 0 65 23 16
2019 Legal services 41 29 19 6 4 0 0 70 11 49
2019 Administration and operations 43 28 17 6 4 1 2 73 10 492
2019 Human resources 35 35 17 9 4 0 0 70 13 192
2019 Financial management 37 36 17 4 3 0 2 75 8 178
2019 Procurement 26 35 29 7 0 0 3 63 7 30
2019 Real property 54 32 7 0 0 0 7 93 0 15
2019 Materiel management 71 14 7 0 0 0 8 92 0 13
2019 Information management 37 36 22 3 2 0 0 73 6 83
2019 Information technology 37 28 22 7 5 1 1 65 12 249
2019 Internal audit 28 58 14 0 0 0 0 86 0 20
2019 Evaluation 32 41 18 6 3 0 0 72 10 31
2019 Data sciences 45 31 18 5 0 0 0 77 5 50
2019 Policy 37 31 19 9 3 0 1 69 12 484
2019 Project management 35 26 21 11 6 1 1 62 17 166
2019 Other services to the public 36 23 24 6 9 1 1 61 15 102
2019 None of the above 35 28 18 12 5 1 0 65 16 212
2018 Client contact centre 35 29 18 11 4 1 1 66 15 102
2018 Federal regulators 27 32 20 13 7 0 0 60 20 287
2018 Compliance, inspection and enforcement 27 34 21 12 5 1 0 61 17 379
2018 Communications or public affairs 32 36 17 8 5 1 1 69 14 155
2018 Access to information and privacy 19 59 22 0 0 0 0 78 0 13
2018 Security 37 19 21 12 11 0 0 56 23 24
2018 Science and technology 29 32 22 8 7 1 1 63 15 302
2018 Library services 22 27 7 27 11 0 5 52 41 15
2018 Legal services 27 32 30 7 4 0 0 60 11 51
2018 Administration and operations 32 30 21 8 6 1 2 64 15 467
2018 Human resources 30 26 22 13 5 1 3 58 19 174
2018 Financial management 27 37 22 9 3 1 1 65 11 148
2018 Procurement 25 31 19 22 3 0 0 56 25 32
2018 Real property 16 45 38 0 0 0 0 62 0 18
2018 Materiel management 61 19 0 10 10 0 0 81 19 10
2018 Information management 32 36 22 1 5 0 4 71 6 81
2018 Information technology 30 28 25 10 4 2 1 60 14 203
2018 Internal audit 30 48 7 7 7 0 0 78 15 13
2018 Evaluation 45 26 26 3 0 0 0 71 3 36
2018 Data sciences 37 32 18 8 5 0 0 69 13 34
2018 Policy 24 35 24 12 4 0 0 60 16 400
2018 Project management 22 38 22 9 8 0 1 61 17 147
2018 Other services to the public 29 29 18 11 10 0 4 60 22 86
2018 None of the above 30 29 23 10 5 1 2 61 15 193
2017 Client contact centre 40 24 16 10 6 2 2 67 16 106
2017 Federal regulators 28 30 22 13 6 1 0 59 19 275
2017 Compliance, inspection and enforcement 28 35 19 11 5 0 1 64 16 407
2017 Communications or public affairs 29 32 22 7 8 0 2 63 15 137
2017 Access to information and privacy 12 55 11 6 6 0 11 75 13 16
2017 Security 40 36 15 0 10 0 0 76 10 20
2017 Science and technology 32 35 16 9 4 1 3 69 14 355
2017 Library services 28 23 28 11 10 0 0 51 21 18
2017 Legal services 31 33 12 16 4 0 2 66 21 48
2017 Administration and operations 37 33 16 7 4 1 2 72 12 502
2017 Human resources 27 30 24 8 7 1 3 59 16 174
2017 Financial management 35 31 24 7 1 0 3 67 8 153
2017 Procurement 22 29 31 7 8 0 3 53 15 39
2017 Real property 23 28 21 28 0 0 0 52 28 14
2017 Materiel management 45 22 18 15 0 0 0 67 15 12
2017 Information management 41 30 15 8 3 0 3 73 11 82
2017 Information technology 31 36 16 9 6 0 2 68 15 219
2017 Internal audit 48 13 13 12 0 0 13 71 14 14
2017 Evaluation 52 17 22 9 0 0 0 70 9 22
2017 Data sciences 47 31 13 0 9 0 0 78 9 23
2017 Policy 26 35 21 11 6 1 1 61 17 379
2017 Project management 25 32 24 8 9 1 2 58 17 148
2017 Other services to the public 27 38 18 7 5 4 0 68 13 91
2017 None of the above 41 30 14 7 3 0 5 75 10 236

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 15 16 2 2 1 3 79 4 84
2019 Federal regulators 51 23 14 6 5 0 1 75 11 278
2019 Compliance, inspection and enforcement 51 30 11 5 2 0 1 82 7 425
2019 Communications or public affairs 44 30 17 7 2 0 1 75 8 175
2019 Access to information and privacy 39 30 21 0 10 0 0 69 10 10
2019 Security 74 8 14 4 0 0 0 82 4 22
2019 Science and technology 56 27 7 6 2 0 2 85 8 288
2019 Library services 46 25 17 6 6 0 0 71 12 16
2019 Legal services 52 25 12 6 2 3 0 79 8 48
2019 Administration and operations 60 21 8 4 3 0 4 84 7 491
2019 Human resources 66 19 8 4 2 0 2 86 5 192
2019 Financial management 58 18 13 5 4 1 3 78 9 177
2019 Procurement 33 38 16 6 3 0 3 73 10 30
2019 Real property 61 25 7 7 0 0 0 86 7 15
2019 Materiel management 64 21 7 0 0 0 8 92 0 13
2019 Information management 58 17 16 6 1 0 2 76 8 83
2019 Information technology 62 21 7 3 5 0 2 84 8 250
2019 Internal audit 77 18 5 0 0 0 0 95 0 20
2019 Evaluation 48 15 11 16 6 0 3 65 23 31
2019 Data sciences 69 16 11 2 2 0 0 85 4 50
2019 Policy 54 24 11 6 4 0 1 78 10 485
2019 Project management 60 21 9 4 3 1 2 84 7 165
2019 Other services to the public 53 27 11 4 2 1 2 82 6 102
2019 None of the above 54 23 7 7 4 1 4 81 12 209
2018 Client contact centre 53 21 14 2 3 1 6 79 5 103
2018 Federal regulators 53 25 9 6 5 1 1 79 11 284
2018 Compliance, inspection and enforcement 51 26 15 4 3 1 0 78 7 379
2018 Communications or public affairs 58 24 11 5 1 0 2 83 6 156
2018 Access to information and privacy 63 30 7 0 0 0 0 93 0 13
2018 Security 51 21 20 4 4 0 0 72 8 24
2018 Science and technology 60 20 11 3 5 0 2 81 7 301
2018 Library services 38 27 20 8 6 0 0 66 14 15
2018 Legal services 51 20 18 3 5 0 2 73 9 50
2018 Administration and operations 58 19 12 6 2 0 3 79 9 470
2018 Human resources 57 17 12 5 3 0 5 79 9 175
2018 Financial management 57 20 9 4 2 1 8 84 6 149
2018 Procurement 51 22 22 3 3 0 0 72 6 32
2018 Real property 69 26 5 0 0 0 0 95 0 18
2018 Materiel management 71 0 10 10 0 0 10 78 11 10
2018 Information management 64 18 5 4 2 0 8 89 6 82
2018 Information technology 53 23 9 6 5 2 3 80 11 201
2018 Internal audit 48 44 0 7 0 0 0 93 7 13
2018 Evaluation 63 16 10 0 8 0 3 81 8 36
2018 Data sciences 58 26 11 3 3 0 0 84 5 34
2018 Policy 48 23 14 7 7 0 1 72 14 404
2018 Project management 53 20 15 7 4 0 1 73 11 147
2018 Other services to the public 54 15 10 9 2 1 8 76 13 88
2018 None of the above 53 21 10 9 4 1 3 77 13 194
2017 Client contact centre 55 19 11 4 4 0 7 80 8 107
2017 Federal regulators 57 20 13 7 2 0 1 78 9 279
2017 Compliance, inspection and enforcement 56 23 13 4 2 0 2 81 6 407
2017 Communications or public affairs 56 28 9 5 2 0 1 84 7 140
2017 Access to information and privacy 53 12 18 0 0 0 17 79 0 16
2017 Security 75 20 0 0 5 0 0 95 5 20
2017 Science and technology 60 23 9 3 2 0 3 86 4 355
2017 Library services 55 28 12 5 0 0 0 83 5 18
2017 Legal services 56 21 10 8 0 0 4 80 9 48
2017 Administration and operations 59 18 12 6 2 0 3 79 9 503
2017 Human resources 56 18 13 5 3 0 5 78 8 176
2017 Financial management 66 21 7 2 0 0 4 90 3 154
2017 Procurement 49 20 19 8 5 0 0 68 13 39
2017 Real property 65 15 7 14 0 0 0 79 14 14
2017 Materiel management 35 31 26 0 0 0 8 72 0 12
2017 Information management 68 15 11 4 1 0 1 85 5 82
2017 Information technology 61 16 12 5 5 0 1 78 10 220
2017 Internal audit 61 33 0 0 0 0 6 100 0 14
2017 Evaluation 48 26 9 17 0 0 0 74 17 22
2017 Data sciences 65 19 8 5 4 0 0 84 9 24
2017 Policy 53 23 11 6 6 0 1 76 13 379
2017 Project management 59 19 11 6 2 0 3 80 8 147
2017 Other services to the public 54 24 12 1 4 2 3 82 6 91
2017 None of the above 54 24 10 8 0 0 3 80 9 236

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 14 6 2 0 1 7 91 3 84
2019 Federal regulators 70 13 3 3 3 0 7 90 7 280
2019 Compliance, inspection and enforcement 76 11 3 1 2 1 7 94 3 425
2019 Communications or public affairs 77 12 2 0 0 2 8 98 0 174
2019 Access to information and privacy 66 9 9 0 9 9 0 81 9 12
2019 Security 87 13 0 0 0 0 0 100 0 22
2019 Science and technology 74 11 3 2 0 1 9 94 2 286
2019 Library services 74 0 14 6 0 0 6 79 6 16
2019 Legal services 76 7 6 2 2 3 5 89 4 49
2019 Administration and operations 78 10 3 2 2 0 5 92 4 491
2019 Human resources 72 13 6 1 1 1 7 93 1 195
2019 Financial management 67 15 7 1 2 1 8 90 2 178
2019 Procurement 65 13 6 3 3 0 9 86 7 30
2019 Real property 61 12 7 7 0 0 14 84 8 15
2019 Materiel management 85 0 0 0 0 0 15 100 0 13
2019 Information management 73 10 3 3 1 0 9 91 5 82
2019 Information technology 76 9 6 1 2 0 5 90 3 251
2019 Internal audit 77 18 5 0 0 0 0 95 0 20
2019 Evaluation 65 9 9 0 0 10 6 89 0 30
2019 Data sciences 82 7 2 2 0 2 5 96 2 50
2019 Policy 82 9 3 1 1 0 5 95 2 486
2019 Project management 78 9 2 1 1 2 7 96 2 166
2019 Other services to the public 73 9 4 0 3 3 8 93 3 101
2019 None of the above 70 13 5 2 3 1 6 89 5 213
2018 Client contact centre 68 12 12 1 0 3 5 86 1 103
2018 Federal regulators 68 19 6 1 3 0 3 89 4 288
2018 Compliance, inspection and enforcement 74 13 4 2 1 2 4 93 3 380
2018 Communications or public affairs 76 9 4 4 1 1 6 91 5 155
2018 Access to information and privacy 67 16 0 17 0 0 0 83 17 12
2018 Security 51 25 4 4 8 0 8 83 13 24
2018 Science and technology 74 12 5 1 3 1 4 90 4 302
2018 Library services 66 19 15 0 0 0 0 85 0 15
2018 Legal services 70 10 9 6 0 0 6 85 6 51
2018 Administration and operations 70 13 7 2 1 1 6 89 4 470
2018 Human resources 70 11 5 4 2 0 8 89 6 174
2018 Financial management 64 19 6 2 0 1 8 91 2 148
2018 Procurement 63 25 6 3 0 0 3 90 3 32
2018 Real property 74 20 5 0 0 0 0 95 0 18
2018 Materiel management 80 0 10 0 0 0 10 89 0 10
2018 Information management 80 8 1 0 0 1 9 99 0 82
2018 Information technology 70 13 7 2 2 1 5 89 4 203
2018 Internal audit 85 7 0 0 0 0 7 100 0 13
2018 Evaluation 71 16 5 3 3 3 0 89 6 36
2018 Data sciences 73 8 14 3 0 0 3 83 3 34
2018 Policy 72 15 5 1 2 0 5 91 4 404
2018 Project management 76 11 6 1 1 1 4 91 2 147
2018 Other services to the public 67 7 5 4 5 1 12 85 9 87
2018 None of the above 68 17 5 1 2 1 5 90 4 193

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 73 13 7 2 1 0 4 89 4 84
2019 Federal regulators 70 12 7 3 5 1 1 85 8 276
2019 Compliance, inspection and enforcement 72 12 4 4 6 0 3 86 10 424
2019 Communications or public affairs 70 16 3 4 5 0 3 88 9 174
2019 Access to information and privacy 74 17 9 0 0 0 0 91 0 12
2019 Security 93 0 7 0 0 0 0 93 0 22
2019 Science and technology 78 10 2 1 3 2 3 93 5 288
2019 Library services 82 12 0 6 0 0 0 94 6 16
2019 Legal services 73 7 4 6 6 3 2 84 12 48
2019 Administration and operations 69 13 6 4 5 0 3 85 9 494
2019 Human resources 77 6 7 4 2 0 3 87 6 195
2019 Financial management 67 17 3 3 4 1 5 89 8 178
2019 Procurement 72 19 3 0 6 0 0 90 6 30
2019 Real property 73 14 7 0 0 0 7 93 0 15
2019 Materiel management 82 0 10 0 0 0 8 89 0 13
2019 Information management 78 12 5 1 3 0 1 91 4 85
2019 Information technology 71 13 6 3 5 1 2 86 8 249
2019 Internal audit 82 9 0 9 0 0 0 91 9 20
2019 Evaluation 72 16 0 3 6 0 3 91 9 30
2019 Data sciences 84 2 5 3 2 0 3 89 6 50
2019 Policy 75 11 5 3 3 0 2 88 7 483
2019 Project management 73 12 4 3 5 1 2 88 8 166
2019 Other services to the public 67 10 9 2 5 1 5 83 8 103
2019 None of the above 69 13 5 4 5 1 3 86 9 211
2018 Client contact centre 64 11 9 3 5 1 7 82 9 102
2018 Federal regulators 67 14 6 5 4 1 2 84 10 288
2018 Compliance, inspection and enforcement 68 16 6 2 4 1 3 88 6 379
2018 Communications or public affairs 73 9 6 5 3 1 4 86 8 156
2018 Access to information and privacy 76 0 0 0 0 8 16 100 0 12
2018 Security 71 17 4 0 4 0 4 92 4 24
2018 Science and technology 76 7 6 3 4 1 3 86 7 301
2018 Library services 86 0 0 8 0 0 5 91 9 15
2018 Legal services 68 14 8 0 4 2 4 88 4 51
2018 Administration and operations 67 12 7 4 4 1 5 85 8 473
2018 Human resources 72 11 5 3 2 1 7 90 5 176
2018 Financial management 63 13 5 5 4 2 7 84 10 148
2018 Procurement 63 19 12 3 3 0 0 82 6 32
2018 Real property 84 11 5 0 0 0 0 95 0 18
2018 Materiel management 78 12 0 10 0 0 0 90 10 10
2018 Information management 69 16 4 1 4 0 7 91 5 82
2018 Information technology 69 11 8 3 3 2 3 85 6 204
2018 Internal audit 71 0 7 0 0 22 0 91 0 13
2018 Evaluation 77 10 5 3 5 0 0 87 8 36
2018 Data sciences 83 5 6 5 0 0 0 89 5 34
2018 Policy 72 12 5 3 5 0 3 87 8 404
2018 Project management 70 13 6 3 2 1 5 88 6 146
2018 Other services to the public 62 13 7 5 5 1 7 81 11 87
2018 None of the above 68 11 9 2 3 3 5 85 5 195
2017 Client contact centre 72 7 6 3 4 1 7 86 7 107
2017 Federal regulators 70 13 7 5 2 1 2 86 7 279
2017 Compliance, inspection and enforcement 71 13 5 4 4 1 2 87 8 411
2017 Communications or public affairs 75 12 3 6 2 0 2 89 8 139
2017 Access to information and privacy 71 23 0 0 0 0 7 100 0 16
2017 Security 80 15 5 0 0 0 0 95 0 20
2017 Science and technology 74 9 4 4 3 1 5 88 8 357
2017 Library services 89 11 0 0 0 0 0 100 0 18
2017 Legal services 58 10 15 6 6 0 4 72 13 48
2017 Administration and operations 69 12 7 4 3 1 3 85 8 503
2017 Human resources 71 8 5 3 5 0 7 85 9 176
2017 Financial management 74 11 5 2 1 0 6 91 3 154
2017 Procurement 69 10 8 2 5 0 5 84 8 38
2017 Real property 72 0 7 0 14 0 7 78 15 14
2017 Materiel management 61 17 7 0 7 0 8 85 8 12
2017 Information management 77 6 5 1 3 2 5 90 5 82
2017 Information technology 71 13 5 4 3 0 4 87 7 220
2017 Internal audit 81 7 0 0 7 0 6 93 7 14
2017 Evaluation 69 13 9 0 4 4 0 86 5 22
2017 Data sciences 68 8 8 4 12 0 0 76 16 24
2017 Policy 75 13 3 3 3 0 3 90 7 379
2017 Project management 70 12 6 5 2 1 4 86 8 148
2017 Other services to the public 74 10 3 5 2 2 3 88 8 90
2017 None of the above 72 9 5 5 3 0 6 87 9 237

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 27 18 2 2 0 2 77 5 84
2019 Federal regulators 53 27 10 4 4 1 1 82 8 277
2019 Compliance, inspection and enforcement 53 29 10 3 4 0 1 83 7 421
2019 Communications or public affairs 58 27 8 4 2 0 1 86 6 173
2019 Access to information and privacy 74 26 0 0 0 0 0 100 0 12
2019 Security 77 19 4 0 0 0 0 96 0 22
2019 Science and technology 66 21 8 1 1 1 2 90 2 286
2019 Library services 55 38 0 0 0 0 7 100 0 15
2019 Legal services 63 19 10 4 2 0 3 85 5 49
2019 Administration and operations 57 24 9 3 4 0 2 84 7 492
2019 Human resources 68 17 8 3 2 0 1 86 6 195
2019 Financial management 50 29 11 7 2 1 1 80 9 178
2019 Procurement 48 24 22 0 6 0 0 72 6 30
2019 Real property 54 32 7 7 0 0 0 86 7 15
2019 Materiel management 54 28 10 0 0 0 8 89 0 13
2019 Information management 54 28 11 2 1 0 3 85 3 85
2019 Information technology 58 24 8 6 2 0 1 83 9 248
2019 Internal audit 63 14 9 14 0 0 0 77 14 20
2019 Evaluation 66 21 6 0 0 4 3 93 0 30
2019 Data sciences 75 16 9 0 0 0 0 91 0 50
2019 Policy 62 25 8 3 1 0 1 88 4 484
2019 Project management 58 25 12 2 1 1 2 85 3 166
2019 Other services to the public 52 30 7 5 1 1 4 87 6 103
2019 None of the above 60 21 9 4 3 1 2 84 7 212
2018 Client contact centre 51 25 15 3 2 0 5 80 5 103
2018 Federal regulators 50 27 14 5 3 0 1 78 8 288
2018 Compliance, inspection and enforcement 52 30 11 4 3 0 1 82 7 381
2018 Communications or public affairs 63 24 6 6 1 0 1 87 7 154
2018 Access to information and privacy 71 14 8 0 0 7 0 92 0 13
2018 Security 53 24 8 15 0 0 0 77 15 25
2018 Science and technology 67 23 5 1 2 0 1 92 3 303
2018 Library services 33 42 5 5 0 0 14 87 6 15
2018 Legal services 55 26 14 2 4 0 0 80 6 51
2018 Administration and operations 48 27 14 5 4 0 2 77 9 469
2018 Human resources 59 20 12 4 1 0 3 82 6 175
2018 Financial management 47 31 13 5 2 1 1 79 7 150
2018 Procurement 47 28 15 3 7 0 0 75 10 32
2018 Real property 58 20 16 0 5 0 0 78 5 18
2018 Materiel management 49 32 10 0 10 0 0 81 10 10
2018 Information management 56 24 11 0 5 1 3 84 5 82
2018 Information technology 62 22 8 3 2 0 2 86 5 206
2018 Internal audit 63 7 15 0 15 0 0 71 15 13
2018 Evaluation 56 24 16 3 3 0 0 79 5 36
2018 Data sciences 65 27 3 5 0 0 0 92 5 34
2018 Policy 60 26 10 3 1 0 0 86 4 402
2018 Project management 59 26 10 4 0 0 1 86 4 146
2018 Other services to the public 63 16 7 3 9 0 2 81 12 88
2018 None of the above 59 22 9 3 2 1 3 85 5 196
2017 Client contact centre 58 22 5 5 4 0 6 86 9 106
2017 Federal regulators 55 29 9 3 2 1 1 85 6 279
2017 Compliance, inspection and enforcement 55 28 8 4 3 0 1 85 7 409
2017 Communications or public affairs 56 26 10 5 2 0 2 83 7 140
2017 Access to information and privacy 53 35 12 0 0 0 0 88 0 16
2017 Security 65 15 20 0 0 0 0 80 0 20
2017 Science and technology 69 20 5 2 1 1 4 93 3 357
2017 Library services 67 27 6 0 0 0 0 94 0 18
2017 Legal services 50 25 15 8 2 0 0 75 10 48
2017 Administration and operations 55 23 11 6 2 1 3 80 8 503
2017 Human resources 58 26 5 2 3 0 5 88 6 175
2017 Financial management 53 26 11 5 1 0 4 83 6 154
2017 Procurement 53 20 13 10 3 0 2 75 13 39
2017 Real property 52 14 21 7 0 0 7 70 7 14
2017 Materiel management 35 50 0 7 0 0 8 92 8 12
2017 Information management 55 24 6 5 7 0 4 82 12 82
2017 Information technology 51 31 12 3 0 0 2 84 4 219
2017 Internal audit 67 14 7 0 7 0 6 86 7 14
2017 Evaluation 56 26 4 14 0 0 0 82 14 22
2017 Data sciences 75 12 4 0 9 0 0 87 9 24
2017 Policy 62 27 8 1 3 0 1 89 3 378
2017 Project management 55 24 14 3 1 0 3 81 4 146
2017 Other services to the public 63 21 7 1 2 2 4 90 3 91
2017 None of the above 59 22 9 3 2 0 4 86 5 237

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 17 11 1 4 1 1 83 5 83
2019 Federal regulators 54 22 8 7 7 0 1 77 14 277
2019 Compliance, inspection and enforcement 62 18 8 6 4 0 1 81 11 420
2019 Communications or public affairs 57 19 14 2 7 1 1 77 9 174
2019 Access to information and privacy 66 26 9 0 0 0 0 91 0 12
2019 Security 65 31 0 0 4 0 0 96 4 22
2019 Science and technology 66 19 5 5 3 1 1 88 8 286
2019 Library services 48 28 12 0 12 0 0 76 12 16
2019 Legal services 63 16 4 4 8 5 0 83 12 49
2019 Administration and operations 62 16 9 4 6 0 2 79 11 492
2019 Human resources 65 12 13 5 3 0 2 79 8 194
2019 Financial management 62 18 9 5 3 1 3 83 8 177
2019 Procurement 60 24 10 0 6 0 0 84 6 30
2019 Real property 72 14 14 0 0 0 0 86 0 14
2019 Materiel management 75 0 17 0 0 0 8 81 0 13
2019 Information management 67 22 2 3 2 0 3 92 5 85
2019 Information technology 61 21 8 5 4 0 1 83 9 249
2019 Internal audit 63 14 5 14 5 0 0 77 19 20
2019 Evaluation 71 16 0 3 3 4 3 94 6 30
2019 Data sciences 72 12 11 4 2 0 0 84 6 50
2019 Policy 62 20 9 4 5 0 1 82 9 485
2019 Project management 58 17 13 5 6 0 1 75 12 166
2019 Other services to the public 55 15 13 6 5 1 5 74 12 103
2019 None of the above 61 19 10 5 3 1 1 82 8 210
2018 Client contact centre 54 20 12 6 3 0 5 78 9 103
2018 Federal regulators 51 21 12 7 8 0 1 73 15 284
2018 Compliance, inspection and enforcement 53 22 11 6 6 0 1 76 13 380
2018 Communications or public affairs 52 18 13 10 6 0 1 70 17 153
2018 Access to information and privacy 49 43 8 0 0 0 0 92 0 13
2018 Security 65 12 11 4 4 0 4 81 8 25
2018 Science and technology 65 17 6 4 7 0 1 84 11 303
2018 Library services 46 26 8 8 0 0 11 81 9 15
2018 Legal services 46 18 21 6 7 0 2 65 13 51
2018 Administration and operations 56 21 10 5 5 0 3 80 10 465
2018 Human resources 68 12 7 4 4 0 5 84 9 173
2018 Financial management 53 24 12 7 2 1 2 79 9 150
2018 Procurement 37 29 19 15 0 0 0 66 15 32
2018 Real property 84 5 5 0 5 0 0 89 5 18
2018 Materiel management 51 29 10 0 10 0 0 81 10 10
2018 Information management 62 20 8 2 4 1 3 85 6 82
2018 Information technology 56 23 9 6 4 0 2 80 10 205
2018 Internal audit 71 22 0 0 7 0 0 93 7 13
2018 Evaluation 65 16 11 3 5 0 0 81 8 35
2018 Data sciences 73 8 12 5 3 0 0 80 8 34
2018 Policy 53 23 11 8 6 0 0 76 13 402
2018 Project management 52 22 13 5 7 0 1 75 11 145
2018 Other services to the public 57 19 8 6 7 0 3 79 13 88
2018 None of the above 53 22 10 5 7 1 3 77 12 195
2017 Client contact centre 64 14 2 9 5 0 6 83 15 105
2017 Federal regulators 56 18 12 7 6 1 1 75 13 278
2017 Compliance, inspection and enforcement 57 20 10 7 4 0 1 78 11 409
2017 Communications or public affairs 55 22 10 8 3 1 1 78 12 140
2017 Access to information and privacy 41 24 18 6 0 11 0 73 7 16
2017 Security 66 24 10 0 0 0 0 90 0 20
2017 Science and technology 61 17 8 6 5 1 2 81 11 356
2017 Library services 67 22 5 6 0 0 0 89 6 18
2017 Legal services 44 21 15 12 6 0 2 66 19 48
2017 Administration and operations 60 17 9 6 4 1 3 80 10 503
2017 Human resources 57 17 10 6 6 0 5 77 13 175
2017 Financial management 65 15 8 7 1 0 4 84 8 154
2017 Procurement 58 15 10 7 7 0 2 75 15 39
2017 Real property 45 14 7 7 21 0 7 63 30 14
2017 Materiel management 48 37 0 7 0 0 8 92 8 12
2017 Information management 67 18 2 5 3 0 5 89 8 82
2017 Information technology 60 19 8 7 3 1 2 81 11 218
2017 Internal audit 74 13 7 0 0 0 6 93 0 14
2017 Evaluation 61 21 14 0 4 0 0 82 4 22
2017 Data sciences 56 12 16 0 16 0 0 68 16 24
2017 Policy 57 20 8 7 5 1 1 79 13 379
2017 Project management 58 18 8 7 5 0 3 79 13 148
2017 Other services to the public 61 22 8 3 1 1 4 88 4 90
2017 None of the above 61 15 9 7 3 0 4 80 11 236

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 63 7 8 1 1 0 19 87 3 84
2019 Federal regulators 50 16 5 4 1 1 22 86 8 277
2019 Compliance, inspection and enforcement 56 12 5 2 1 0 24 90 4 421
2019 Communications or public affairs 61 14 6 2 0 0 18 90 2 172
2019 Access to information and privacy 83 9 0 0 0 0 9 100 0 12
2019 Security 75 17 8 0 0 0 0 92 0 22
2019 Science and technology 60 10 4 1 0 1 24 93 1 286
2019 Library services 69 0 6 6 0 0 20 86 8 16
2019 Legal services 65 6 2 0 0 0 27 97 0 48
2019 Administration and operations 62 10 4 1 1 0 22 92 3 489
2019 Human resources 63 9 4 1 2 0 20 90 4 191
2019 Financial management 52 17 6 2 1 2 21 89 4 175
2019 Procurement 38 25 0 0 3 3 30 95 5 30
2019 Real property 41 0 20 0 0 0 39 67 0 15
2019 Materiel management 71 10 0 0 0 0 19 100 0 12
2019 Information management 65 14 2 0 0 0 19 97 0 84
2019 Information technology 56 16 6 4 1 0 17 88 6 247
2019 Internal audit 68 9 18 5 0 0 0 77 5 20
2019 Evaluation 58 16 4 0 0 0 23 95 0 30
2019 Data sciences 74 7 4 2 0 0 14 94 2 50
2019 Policy 60 13 6 1 1 0 19 91 2 482
2019 Project management 55 14 6 2 1 0 23 88 4 164
2019 Other services to the public 60 9 2 1 0 1 27 96 1 103
2019 None of the above 58 10 4 1 2 1 23 90 4 210
2018 Client contact centre 59 11 3 2 1 0 23 92 3 99
2018 Federal regulators 45 16 9 2 0 0 27 84 4 286
2018 Compliance, inspection and enforcement 46 13 6 2 1 0 32 87 4 381
2018 Communications or public affairs 50 12 6 4 1 0 28 85 7 153
2018 Access to information and privacy 78 0 8 0 0 0 15 91 0 13
2018 Security 62 15 11 0 0 0 12 88 0 25
2018 Science and technology 57 14 3 0 0 0 25 95 1 300
2018 Library services 60 8 8 0 5 0 18 83 7 15
2018 Legal services 65 8 5 0 0 0 22 93 0 51
2018 Administration and operations 53 11 5 2 1 0 28 89 4 466
2018 Human resources 58 14 3 2 0 0 23 94 2 173
2018 Financial management 45 24 7 2 1 2 19 87 4 149
2018 Procurement 43 28 0 0 3 0 26 96 4 32
2018 Real property 67 11 11 0 0 0 11 88 0 18
2018 Materiel management 68 10 0 0 0 0 22 100 0 10
2018 Information management 56 12 4 1 1 1 26 92 3 82
2018 Information technology 51 16 5 4 0 0 24 88 5 204
2018 Internal audit 63 8 0 7 7 0 14 83 17 13
2018 Evaluation 53 5 11 0 0 0 31 85 0 36
2018 Data sciences 62 11 8 3 0 0 16 88 3 34
2018 Policy 53 13 4 3 1 0 26 90 5 398
2018 Project management 50 17 5 3 1 1 24 88 5 145
2018 Other services to the public 55 4 2 0 1 0 38 95 2 87
2018 None of the above 53 14 6 1 2 1 24 89 3 190
2017 Client contact centre 60 6 3 2 2 2 25 91 5 105
2017 Federal regulators 50 15 6 3 1 1 24 87 5 279
2017 Compliance, inspection and enforcement 53 13 5 1 1 0 27 91 3 409
2017 Communications or public affairs 47 16 4 1 0 1 32 93 1 138
2017 Access to information and privacy 59 6 12 0 0 0 23 84 0 16
2017 Security 56 25 10 0 0 0 10 89 0 20
2017 Science and technology 51 12 4 1 1 1 31 92 2 356
2017 Library services 45 26 0 0 0 0 29 100 0 18
2017 Legal services 63 6 4 0 0 0 27 94 0 48
2017 Administration and operations 53 11 5 2 0 1 28 90 4 501
2017 Human resources 61 10 4 1 3 1 21 90 6 175
2017 Financial management 56 20 4 4 2 0 14 88 7 153
2017 Procurement 49 5 12 5 0 0 29 76 7 39
2017 Real property 38 35 14 0 0 0 14 84 0 14
2017 Materiel management 50 35 0 7 0 0 8 92 8 12
2017 Information management 58 15 1 5 5 0 16 87 11 82
2017 Information technology 48 19 7 4 0 0 21 86 5 220
2017 Internal audit 66 7 7 0 7 0 13 84 8 14
2017 Evaluation 39 22 9 9 0 0 22 78 11 22
2017 Data sciences 64 0 9 5 0 0 23 83 6 24
2017 Policy 59 12 6 2 1 0 21 89 3 379
2017 Project management 54 14 7 2 0 0 23 88 3 146
2017 Other services to the public 48 10 1 1 1 1 37 95 3 90
2017 None of the above 59 10 5 2 0 0 24 91 3 237

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 14 15 1 3 0 4 80 4 84
2019 Federal regulators 59 23 12 1 2 0 4 85 3 277
2019 Compliance, inspection and enforcement 60 22 12 3 1 0 2 84 4 422
2019 Communications or public affairs 73 14 5 2 2 0 4 91 3 174
2019 Access to information and privacy 57 34 0 0 9 0 0 91 9 12
2019 Security 82 9 0 4 4 0 0 91 9 22
2019 Science and technology 71 16 4 2 1 1 5 93 3 286
2019 Library services 82 6 6 0 0 0 6 94 0 16
2019 Legal services 64 21 4 3 0 0 9 92 3 48
2019 Administration and operations 77 14 3 2 0 0 4 95 2 492
2019 Human resources 74 12 5 1 2 0 6 91 3 195
2019 Financial management 74 9 6 2 1 1 6 90 3 178
2019 Procurement 44 30 7 10 3 3 3 79 14 29
2019 Real property 73 7 14 0 0 0 7 86 0 15
2019 Materiel management 85 0 0 0 0 0 15 100 0 13
2019 Information management 80 10 2 0 0 0 8 98 0 85
2019 Information technology 74 13 5 1 1 0 4 92 3 246
2019 Internal audit 86 4 9 0 0 0 0 91 0 20
2019 Evaluation 70 23 0 3 0 0 4 97 3 29
2019 Data sciences 84 7 5 2 0 0 2 93 2 50
2019 Policy 75 15 5 1 1 0 3 93 2 483
2019 Project management 70 20 4 1 1 1 3 94 2 165
2019 Other services to the public 67 17 5 2 1 1 8 92 3 103
2019 None of the above 72 14 6 1 0 1 6 92 2 212
2018 Client contact centre 60 19 11 4 2 0 4 82 7 101
2018 Federal regulators 49 31 14 2 1 0 2 82 4 286
2018 Compliance, inspection and enforcement 56 24 13 2 1 0 4 84 3 382
2018 Communications or public affairs 75 9 5 1 3 1 7 91 4 153
2018 Access to information and privacy 70 30 0 0 0 0 0 100 0 13
2018 Security 66 20 4 4 7 0 0 85 11 25
2018 Science and technology 69 19 4 1 0 0 7 95 1 301
2018 Library services 52 34 0 0 8 0 6 91 9 15
2018 Legal services 65 14 4 2 1 0 14 92 4 51
2018 Administration and operations 68 16 5 2 1 0 8 91 3 466
2018 Human resources 74 9 6 1 1 0 9 92 2 172
2018 Financial management 67 19 5 0 0 2 7 94 0 150
2018 Procurement 46 29 21 0 0 3 0 78 0 32
2018 Real property 58 31 11 0 0 0 0 89 0 18
2018 Materiel management 78 10 0 0 0 0 12 100 0 10
2018 Information management 61 21 5 0 0 0 13 94 0 82
2018 Information technology 62 16 11 3 1 0 6 84 5 205
2018 Internal audit 78 7 15 0 0 0 0 85 0 13
2018 Evaluation 77 16 0 4 0 0 3 96 4 36
2018 Data sciences 75 10 8 0 0 4 3 91 0 34
2018 Policy 64 21 7 2 1 0 4 89 4 400
2018 Project management 66 22 6 1 2 0 3 90 3 145
2018 Other services to the public 68 18 4 2 2 0 6 91 4 88
2018 None of the above 72 12 9 0 1 1 4 89 1 195
2017 Client contact centre 62 16 10 3 3 1 5 83 6 106
2017 Federal regulators 58 27 9 1 1 1 2 88 3 279
2017 Compliance, inspection and enforcement 56 25 11 3 1 0 3 84 4 407
2017 Communications or public affairs 67 17 5 0 1 0 9 93 1 139
2017 Access to information and privacy 55 13 32 0 0 0 0 68 0 15
2017 Security 76 15 0 5 0 0 5 95 5 20
2017 Science and technology 66 20 4 1 0 1 8 94 2 354
2017 Library services 72 5 6 6 0 0 11 87 7 18
2017 Legal services 62 23 4 0 2 0 8 93 2 48
2017 Administration and operations 70 14 5 2 1 1 8 91 3 498
2017 Human resources 71 13 5 1 1 0 9 93 2 174
2017 Financial management 77 11 5 1 1 0 6 93 1 153
2017 Procurement 61 18 9 5 3 0 5 83 8 39
2017 Real property 41 45 7 0 0 0 7 93 0 14
2017 Materiel management 45 40 8 7 0 0 0 85 7 12
2017 Information management 73 9 5 3 2 0 7 89 6 82
2017 Information technology 66 17 4 2 0 0 11 93 2 220
2017 Internal audit 86 0 0 0 0 0 14 100 0 13
2017 Evaluation 70 22 9 0 0 0 0 91 0 22
2017 Data sciences 69 22 5 0 0 0 4 95 0 24
2017 Policy 66 21 6 1 1 0 5 92 2 377
2017 Project management 57 20 11 1 1 1 9 85 3 146
2017 Other services to the public 63 24 5 1 0 1 5 93 1 90
2017 None of the above 70 13 5 1 1 1 8 91 3 238

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 71 7 12 1 5 1 3 81 6 84
2019 Federal regulators 76 13 3 1 1 1 4 94 2 278
2019 Compliance, inspection and enforcement 78 14 3 2 1 0 1 93 3 423
2019 Communications or public affairs 75 10 8 1 2 1 3 89 3 174
2019 Access to information and privacy 66 25 0 0 0 9 0 100 0 12
2019 Security 70 13 0 4 13 0 0 83 17 22
2019 Science and technology 77 14 3 2 0 1 3 95 2 286
2019 Library services 82 6 6 0 6 0 0 88 6 16
2019 Legal services 76 9 6 4 3 0 2 87 7 49
2019 Administration and operations 74 12 5 2 3 0 3 89 6 494
2019 Human resources 74 10 4 2 5 0 4 88 8 194
2019 Financial management 73 12 5 2 3 1 4 89 5 178
2019 Procurement 75 12 0 0 3 3 6 96 4 30
2019 Real property 54 21 19 7 0 0 0 75 7 15
2019 Materiel management 75 0 0 0 10 0 15 88 12 13
2019 Information management 72 13 6 3 1 0 4 89 4 84
2019 Information technology 70 13 4 5 5 1 2 86 10 249
2019 Internal audit 85 9 0 0 6 0 0 94 6 20
2019 Evaluation 87 6 3 0 0 0 4 97 0 29
2019 Data sciences 79 5 9 2 5 0 0 84 7 49
2019 Policy 80 9 5 2 1 0 2 92 3 485
2019 Project management 76 7 7 4 3 1 3 85 7 166
2019 Other services to the public 75 12 3 1 2 2 5 94 3 103
2019 None of the above 73 10 9 2 3 0 2 86 5 211
2018 Client contact centre 63 7 10 7 6 0 7 75 14 102
2018 Federal regulators 72 19 5 1 1 0 2 93 2 288
2018 Compliance, inspection and enforcement 74 16 5 1 2 1 2 91 3 381
2018 Communications or public affairs 69 11 6 4 1 1 8 87 6 154
2018 Access to information and privacy 85 7 0 0 0 0 8 100 0 13
2018 Security 62 15 23 0 0 0 0 77 0 25
2018 Science and technology 72 19 4 1 1 0 3 94 2 304
2018 Library services 67 8 5 8 0 0 11 85 9 15
2018 Legal services 75 8 2 2 6 0 8 90 8 51
2018 Administration and operations 70 14 5 2 4 0 4 88 7 468
2018 Human resources 74 11 5 3 3 0 4 89 6 175
2018 Financial management 72 12 5 3 1 2 5 90 4 150
2018 Procurement 75 12 9 3 0 0 0 88 3 32
2018 Real property 55 19 15 5 5 0 0 74 11 18
2018 Materiel management 81 19 0 0 0 0 0 100 0 10
2018 Information management 71 14 7 1 1 0 6 90 2 82
2018 Information technology 70 14 6 3 3 1 3 88 6 206
2018 Internal audit 74 0 19 0 7 0 0 74 7 13
2018 Evaluation 64 20 5 5 0 3 3 89 5 36
2018 Data sciences 66 20 0 11 3 0 0 86 14 34
2018 Policy 77 12 4 2 2 0 3 92 4 405
2018 Project management 70 15 9 1 1 1 3 88 3 146
2018 Other services to the public 72 12 6 1 1 3 4 91 2 88
2018 None of the above 72 9 5 4 3 0 6 87 7 197
2017 Client contact centre 74 8 3 6 6 0 4 86 11 107
2017 Federal regulators 73 15 6 2 1 1 3 91 3 279
2017 Compliance, inspection and enforcement 69 18 6 3 2 1 2 89 5 409
2017 Communications or public affairs 68 12 9 3 1 1 6 86 4 139
2017 Access to information and privacy 58 29 6 0 0 0 7 94 0 16
2017 Security 70 20 5 0 5 0 0 90 5 20
2017 Science and technology 62 24 5 3 1 1 4 91 4 357
2017 Library services 77 5 6 11 0 0 0 83 11 18
2017 Legal services 64 12 11 2 6 0 4 80 9 48
2017 Administration and operations 68 13 6 3 4 0 6 86 7 502
2017 Human resources 69 15 3 2 3 1 9 92 5 176
2017 Financial management 74 15 4 2 0 0 5 94 2 153
2017 Procurement 62 15 9 7 3 0 5 81 10 39
2017 Real property 62 17 14 0 0 0 7 85 0 14
2017 Materiel management 30 37 8 17 0 0 8 73 18 12
2017 Information management 71 8 9 2 5 0 5 83 7 82
2017 Information technology 69 17 5 3 2 0 4 90 5 220
2017 Internal audit 81 0 7 0 7 0 6 86 7 14
2017 Evaluation 70 4 4 13 0 4 4 81 14 22
2017 Data sciences 91 0 0 5 4 0 0 91 9 24
2017 Policy 77 13 2 3 2 0 3 93 5 380
2017 Project management 69 17 7 3 1 0 3 89 4 146
2017 Other services to the public 61 18 5 5 2 2 6 86 8 91
2017 None of the above 65 14 7 4 4 0 6 84 8 238

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 20 13 2 4 0 4 80 7 83
2019 Federal regulators 57 23 11 4 2 0 2 82 7 276
2019 Compliance, inspection and enforcement 50 28 13 5 3 0 1 79 8 423
2019 Communications or public affairs 45 33 13 5 1 1 2 81 6 174
2019 Access to information and privacy 75 9 8 0 9 0 0 83 9 12
2019 Security 60 22 9 0 9 0 0 82 9 22
2019 Science and technology 55 25 11 4 1 1 3 83 5 288
2019 Library services 41 33 0 6 13 0 7 79 21 15
2019 Legal services 60 27 8 2 0 0 2 89 2 49
2019 Administration and operations 54 26 12 3 2 0 3 83 5 492
2019 Human resources 56 27 9 4 3 0 1 84 7 194
2019 Financial management 54 23 15 4 2 1 3 79 6 176
2019 Procurement 38 35 14 3 6 0 3 76 10 30
2019 Real property 32 20 34 7 0 0 7 56 7 15
2019 Materiel management 69 23 0 0 0 0 8 100 0 13
2019 Information management 45 30 12 8 0 0 4 79 9 85
2019 Information technology 55 27 11 3 2 0 2 84 5 247
2019 Internal audit 68 18 9 5 0 0 0 86 5 20
2019 Evaluation 34 36 26 3 0 0 0 71 3 30
2019 Data sciences 59 14 16 7 3 0 0 73 11 49
2019 Policy 55 24 12 4 1 0 2 82 5 487
2019 Project management 61 21 10 4 2 1 1 83 7 166
2019 Other services to the public 48 29 12 4 3 1 4 81 7 103
2019 None of the above 58 21 13 3 2 0 2 82 5 212
2018 Client contact centre 46 25 18 3 2 0 6 75 5 103
2018 Federal regulators 48 30 15 5 1 0 1 78 7 287
2018 Compliance, inspection and enforcement 45 30 15 5 4 0 2 76 9 383
2018 Communications or public affairs 45 25 18 5 2 0 4 74 8 153
2018 Access to information and privacy 23 44 33 0 0 0 0 67 0 13
2018 Security 45 24 15 12 0 0 4 72 12 25
2018 Science and technology 57 28 11 1 1 0 2 86 3 304
2018 Library services 53 16 11 8 5 0 6 74 15 15
2018 Legal services 44 23 18 9 0 0 6 72 9 51
2018 Administration and operations 48 22 18 5 4 0 3 73 9 468
2018 Human resources 49 26 15 4 3 0 3 77 7 174
2018 Financial management 47 25 16 5 2 2 4 76 7 149
2018 Procurement 40 28 16 15 0 0 0 68 15 32
2018 Real property 42 19 22 11 5 0 0 62 16 18
2018 Materiel management 59 22 0 0 19 0 0 81 19 10
2018 Information management 56 17 12 4 4 0 8 79 8 82
2018 Information technology 53 24 13 5 1 0 3 80 6 206
2018 Internal audit 70 30 0 0 0 0 0 100 0 13
2018 Evaluation 51 23 19 5 3 0 0 73 8 36
2018 Data sciences 50 29 13 5 3 0 0 79 8 34
2018 Policy 44 29 18 3 2 0 3 76 6 404
2018 Project management 53 25 11 5 4 0 3 80 9 145
2018 Other services to the public 54 26 9 3 3 0 6 84 7 88
2018 None of the above 46 29 16 3 2 1 4 78 5 197
2017 Client contact centre 50 19 15 6 2 0 8 75 9 107
2017 Federal regulators 48 30 16 3 1 0 2 80 4 279
2017 Compliance, inspection and enforcement 51 29 12 4 1 0 2 82 5 407
2017 Communications or public affairs 44 30 20 3 1 1 2 76 3 140
2017 Access to information and privacy 30 41 12 17 0 0 0 71 17 16
2017 Security 60 25 10 5 0 0 0 85 5 20
2017 Science and technology 53 29 9 2 2 0 4 86 4 356
2017 Library services 56 33 6 0 5 0 0 89 5 18
2017 Legal services 44 31 17 8 0 0 0 75 8 48
2017 Administration and operations 49 28 13 5 2 0 4 79 7 501
2017 Human resources 49 24 15 6 3 0 3 75 10 174
2017 Financial management 47 29 15 3 1 1 5 80 4 154
2017 Procurement 55 21 14 7 2 0 0 76 10 39
2017 Real property 59 21 7 7 0 0 7 85 7 14
2017 Materiel management 42 25 25 0 0 0 8 73 0 12
2017 Information management 55 22 15 3 2 0 3 79 6 82
2017 Information technology 47 26 16 6 2 0 1 75 9 219
2017 Internal audit 67 20 7 0 0 0 6 93 0 14
2017 Evaluation 43 35 21 0 0 0 0 79 0 22
2017 Data sciences 60 8 24 4 4 0 0 68 8 24
2017 Policy 55 26 11 5 2 0 1 83 7 378
2017 Project management 57 25 13 4 0 0 2 83 4 145
2017 Other services to the public 47 30 12 0 3 1 8 84 4 90
2017 None of the above 56 24 10 3 2 0 4 84 6 237

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 35 30 8 4 0 1 57 12 86
2019 Federal regulators 14 37 33 11 5 0 0 52 16 280
2019 Compliance, inspection and enforcement 14 32 36 12 5 0 0 47 17 427
2019 Communications or public affairs 15 31 35 14 3 1 0 47 18 174
2019 Access to information and privacy 7 9 50 26 9 0 0 16 34 12
2019 Security 23 30 26 17 4 0 0 53 21 22
2019 Science and technology 22 37 28 9 3 0 0 60 12 287
2019 Library services 22 31 17 12 18 0 0 53 30 16
2019 Legal services 22 39 27 8 4 0 0 61 12 49
2019 Administration and operations 24 33 30 9 3 0 1 57 12 495
2019 Human resources 15 33 41 8 3 0 0 47 11 196
2019 Financial management 22 35 36 3 4 0 1 57 7 178
2019 Procurement 19 41 25 11 3 0 0 61 14 30
2019 Real property 26 34 27 14 0 0 0 59 14 15
2019 Materiel management 49 41 10 0 0 0 0 90 0 13
2019 Information management 25 48 19 4 1 2 0 75 6 85
2019 Information technology 18 36 32 11 2 0 0 54 14 251
2019 Internal audit 13 44 34 9 0 0 0 57 9 20
2019 Evaluation 19 44 28 6 3 0 0 62 10 31
2019 Data sciences 16 40 38 5 2 0 0 55 7 50
2019 Policy 14 39 34 11 2 0 0 53 13 487
2019 Project management 15 33 31 15 6 0 0 48 21 167
2019 Other services to the public 13 32 32 16 7 0 0 44 23 103
2019 None of the above 13 31 41 10 4 0 0 44 14 212
2018 Client contact centre 16 34 32 12 5 0 1 51 17 103
2018 Federal regulators 15 25 40 15 5 0 0 40 20 289
2018 Compliance, inspection and enforcement 12 35 35 15 3 1 0 47 17 384
2018 Communications or public affairs 7 31 41 16 5 0 0 38 21 157
2018 Access to information and privacy 20 14 51 7 7 0 0 34 15 13
2018 Security 21 32 21 19 7 0 0 53 26 25
2018 Science and technology 19 32 32 13 4 0 0 51 17 305
2018 Library services 11 42 19 16 11 0 0 53 28 15
2018 Legal services 6 47 29 13 6 0 0 52 19 51
2018 Administration and operations 18 33 32 10 5 0 0 52 16 472
2018 Human resources 13 31 33 18 5 0 0 44 23 177
2018 Financial management 14 37 36 9 4 1 0 51 13 150
2018 Procurement 12 28 44 15 0 0 0 40 15 32
2018 Real property 5 36 42 17 0 0 0 41 17 18
2018 Materiel management 10 42 32 17 0 0 0 51 17 10
2018 Information management 24 34 34 7 0 0 1 59 7 81
2018 Information technology 16 34 34 11 4 0 0 51 15 206
2018 Internal audit 26 51 15 0 7 0 0 78 7 13
2018 Evaluation 15 51 24 8 3 0 0 65 11 36
2018 Data sciences 18 49 27 3 3 0 0 67 5 34
2018 Policy 9 35 34 18 5 0 0 44 22 407
2018 Project management 14 28 42 11 4 0 1 42 16 148
2018 Other services to the public 20 28 35 13 3 0 0 48 17 88
2018 None of the above 15 30 31 16 6 0 1 46 22 197
2017 Client contact centre 22 32 33 7 4 0 2 55 11 107
2017 Federal regulators 9 30 37 20 3 0 0 40 23 279
2017 Compliance, inspection and enforcement 15 29 39 13 4 0 0 44 17 410
2017 Communications or public affairs 5 30 37 18 9 0 0 35 27 140
2017 Access to information and privacy 6 23 30 18 23 0 0 29 41 16
2017 Security 25 35 20 19 0 0 0 61 19 20
2017 Science and technology 15 38 31 10 5 1 0 53 16 354
2017 Library services 11 38 28 17 6 0 0 49 23 18
2017 Legal services 8 35 38 16 2 0 0 44 19 48
2017 Administration and operations 15 35 31 12 6 1 1 51 19 500
2017 Human resources 14 26 35 19 5 0 0 40 24 176
2017 Financial management 13 33 37 12 4 0 1 46 16 153
2017 Procurement 17 31 34 7 10 0 0 48 18 39
2017 Real property 7 37 13 28 14 0 0 44 42 14
2017 Materiel management 43 24 25 8 0 0 0 67 8 12
2017 Information management 22 35 32 9 1 0 1 58 11 82
2017 Information technology 10 34 35 15 5 0 0 44 21 220
2017 Internal audit 13 55 26 6 0 0 0 68 6 14
2017 Evaluation 8 35 39 18 0 0 0 43 18 22
2017 Data sciences 7 45 33 4 12 0 0 52 16 24
2017 Policy 7 29 38 19 6 0 0 37 25 380
2017 Project management 8 34 33 17 8 0 1 43 25 148
2017 Other services to the public 13 34 38 10 4 0 0 48 14 91
2017 None of the above 15 33 30 16 4 1 0 49 20 238

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 8 40 25 17 0 1 42 18 84
2019 Federal regulators 9 16 39 25 10 0 0 36 25 273
2019 Compliance, inspection and enforcement 9 15 40 23 12 0 0 36 24 423
2019 Communications or public affairs 8 19 40 26 7 0 0 33 27 175
2019 Access to information and privacy 33 34 33 0 0 0 0 0 67 12
2019 Security 8 31 12 33 16 0 0 49 39 22
2019 Science and technology 7 13 33 31 16 0 0 47 20 284
2019 Library services 25 6 27 12 30 0 0 41 32 15
2019 Legal services 6 14 29 36 15 0 0 51 20 49
2019 Administration and operations 7 13 34 28 16 0 1 45 21 492
2019 Human resources 8 18 37 25 13 0 0 38 25 193
2019 Financial management 7 7 42 32 11 0 1 43 15 177
2019 Procurement 0 20 38 28 13 0 0 41 20 30
2019 Real property 7 14 54 19 7 0 0 25 20 15
2019 Materiel management 0 0 7 66 27 0 0 93 0 13
2019 Information management 8 12 36 34 11 0 0 45 19 82
2019 Information technology 6 19 43 21 12 0 0 32 25 250
2019 Internal audit 5 18 50 10 17 0 0 27 23 20
2019 Evaluation 6 12 40 32 9 0 0 41 18 31
2019 Data sciences 7 11 40 30 12 0 0 42 18 50
2019 Policy 6 15 43 26 10 0 0 36 21 484
2019 Project management 13 15 38 23 11 0 0 34 28 167
2019 Other services to the public 10 19 42 23 6 0 1 29 29 102
2019 None of the above 13 16 36 24 10 0 2 35 29 208
2018 Client contact centre 8 25 29 26 11 0 1 37 33 100
2018 Federal regulators 10 22 37 19 11 0 0 31 32 282
2018 Compliance, inspection and enforcement 5 24 35 27 10 0 0 36 28 380
2018 Communications or public affairs 9 20 36 25 10 0 0 35 29 153
2018 Access to information and privacy 8 32 39 12 9 0 0 21 40 12
2018 Security 11 16 25 32 15 0 0 47 28 24
2018 Science and technology 6 17 31 30 15 0 0 46 23 303
2018 Library services 11 19 42 8 19 0 0 27 30 15
2018 Legal services 11 19 44 24 2 0 0 26 30 51
2018 Administration and operations 9 16 36 20 18 0 0 38 25 467
2018 Human resources 12 21 35 21 12 0 0 32 33 174
2018 Financial management 7 15 43 25 10 0 0 35 22 148
2018 Procurement 7 16 55 16 6 0 0 22 23 32
2018 Real property 5 17 33 45 0 0 0 45 22 18
2018 Materiel management 10 10 17 51 12 0 0 64 19 10
2018 Information management 8 11 33 30 19 0 0 49 19 82
2018 Information technology 10 16 39 25 10 0 0 35 25 205
2018 Internal audit 7 0 70 7 15 0 0 22 7 13
2018 Evaluation 3 19 29 38 11 0 0 49 21 36
2018 Data sciences 8 5 26 45 15 0 0 60 13 34
2018 Policy 10 20 37 25 8 0 0 33 30 406
2018 Project management 9 20 36 25 9 0 1 34 30 145
2018 Other services to the public 7 23 40 21 9 0 0 30 30 88
2018 None of the above 8 20 37 23 11 0 1 34 29 193
2017 Client contact centre 7 12 34 29 17 0 1 46 20 107
2017 Federal regulators 7 22 40 20 10 2 0 30 29 278
2017 Compliance, inspection and enforcement 6 17 39 23 14 0 0 37 23 410
2017 Communications or public affairs 12 18 42 18 9 0 0 28 31 140
2017 Access to information and privacy 30 23 29 19 0 0 0 19 52 16
2017 Security 5 31 22 22 21 0 0 43 36 19
2017 Science and technology 4 13 36 31 14 0 1 46 18 357
2017 Library services 0 23 38 34 6 0 0 39 23 18
2017 Legal services 6 17 37 34 4 0 2 39 23 48
2017 Administration and operations 8 18 32 27 14 0 1 42 26 502
2017 Human resources 9 22 30 26 11 0 2 38 32 176
2017 Financial management 5 16 41 23 14 0 0 37 21 154
2017 Procurement 5 25 31 28 10 0 0 39 30 39
2017 Real property 21 28 27 23 0 0 0 23 49 14
2017 Materiel management 0 16 20 22 42 0 0 64 16 12
2017 Information management 8 11 40 26 13 0 2 40 19 80
2017 Information technology 5 24 39 19 11 1 0 31 30 220
2017 Internal audit 0 32 28 34 7 0 0 41 32 14
2017 Evaluation 4 22 26 30 17 0 0 48 27 22
2017 Data sciences 12 16 36 15 21 0 0 37 28 24
2017 Policy 9 21 41 21 7 0 1 28 31 377
2017 Project management 9 24 38 18 10 0 1 28 33 148
2017 Other services to the public 7 13 39 30 7 1 2 39 20 90
2017 None of the above 7 18 32 27 15 0 0 42 26 237

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 46 14 6 2 5 0 76 9 86
2019 Federal regulators 41 39 12 5 2 1 0 81 7 278
2019 Compliance, inspection and enforcement 39 39 11 7 2 2 0 80 9 426
2019 Communications or public affairs 40 35 15 5 1 4 0 79 6 175
2019 Access to information and privacy 25 41 17 9 0 9 0 72 9 12
2019 Security 43 33 7 8 4 5 0 79 13 22
2019 Science and technology 39 35 15 6 3 2 0 76 9 288
2019 Library services 53 29 6 12 0 0 0 82 12 16
2019 Legal services 36 50 6 2 6 0 0 86 8 49
2019 Administration and operations 43 36 11 4 3 2 1 81 8 491
2019 Human resources 54 35 6 4 0 1 0 90 4 196
2019 Financial management 47 38 9 3 3 1 1 85 5 178
2019 Procurement 56 30 11 0 3 0 0 86 3 29
2019 Real property 41 34 19 7 0 0 0 74 7 15
2019 Materiel management 93 0 0 0 0 0 7 100 0 13
2019 Information management 42 34 12 9 0 2 0 78 9 85
2019 Information technology 38 39 13 4 3 3 0 80 7 250
2019 Internal audit 36 46 5 5 8 0 0 82 13 20
2019 Evaluation 38 31 19 3 5 3 0 71 9 31
2019 Data sciences 38 46 11 2 0 3 0 87 2 50
2019 Policy 40 40 11 4 3 2 0 82 7 486
2019 Project management 42 39 9 7 2 1 0 81 9 166
2019 Other services to the public 31 32 23 7 4 2 1 65 12 103
2019 None of the above 33 39 15 3 5 5 0 77 8 211
2018 Client contact centre 36 37 18 5 4 0 0 73 9 103
2018 Federal regulators 41 33 15 6 2 3 1 76 8 288
2018 Compliance, inspection and enforcement 33 46 11 4 3 2 0 81 7 382
2018 Communications or public affairs 44 35 8 8 2 2 0 81 10 157
2018 Access to information and privacy 0 71 29 0 0 0 0 71 0 13
2018 Security 46 35 7 4 4 4 0 85 8 25
2018 Science and technology 35 35 16 7 3 5 0 73 11 304
2018 Library services 40 55 0 6 0 0 0 94 6 15
2018 Legal services 42 28 10 4 12 2 2 73 17 50
2018 Administration and operations 43 38 10 4 2 2 0 83 7 471
2018 Human resources 64 27 4 1 1 3 0 94 3 176
2018 Financial management 54 31 6 3 3 2 1 88 6 149
2018 Procurement 37 34 25 0 3 0 0 71 3 32
2018 Real property 58 31 5 5 0 0 0 89 5 18
2018 Materiel management 59 32 10 0 0 0 0 90 0 10
2018 Information management 44 39 12 2 2 0 0 83 5 82
2018 Information technology 36 36 19 3 2 4 1 75 5 202
2018 Internal audit 30 44 26 0 0 0 0 74 0 13
2018 Evaluation 41 36 12 6 0 5 0 81 6 36
2018 Data sciences 47 48 3 3 0 0 0 95 3 34
2018 Policy 39 42 10 4 3 2 0 83 7 407
2018 Project management 43 39 12 3 2 1 0 83 5 148
2018 Other services to the public 29 41 9 12 5 4 0 73 18 87
2018 None of the above 37 37 17 4 4 2 0 75 7 198
2017 Client contact centre 23 44 17 6 5 5 1 71 11 106
2017 Federal regulators 29 41 17 6 4 3 0 73 10 278
2017 Compliance, inspection and enforcement 23 37 21 7 6 6 0 64 14 409
2017 Communications or public affairs 23 50 13 7 3 3 0 76 11 140
2017 Access to information and privacy 23 42 18 0 12 5 0 68 12 16
2017 Security 56 34 0 5 0 5 0 95 5 20
2017 Science and technology 20 43 19 7 7 4 0 66 14 356
2017 Library services 61 17 22 0 0 0 0 78 0 18
2017 Legal services 31 40 17 4 0 6 2 77 5 48
2017 Administration and operations 32 40 13 6 4 5 0 76 10 501
2017 Human resources 53 38 5 2 1 1 0 92 3 175
2017 Financial management 32 45 11 4 2 5 1 82 7 154
2017 Procurement 35 43 5 7 5 2 3 82 13 39
2017 Real property 24 69 7 0 0 0 0 93 0 14
2017 Materiel management 37 46 7 10 0 0 0 83 10 12
2017 Information management 28 42 19 5 1 5 0 74 6 82
2017 Information technology 25 43 18 5 5 4 0 71 10 219
2017 Internal audit 55 27 12 6 0 0 0 82 6 14
2017 Evaluation 22 45 13 17 4 0 0 66 21 22
2017 Data sciences 27 49 3 13 8 0 0 76 20 24
2017 Policy 31 44 12 6 4 3 0 77 10 379
2017 Project management 29 41 14 6 6 4 0 73 12 148
2017 Other services to the public 20 38 23 8 6 5 0 62 14 90
2017 None of the above 31 32 17 6 5 8 1 70 12 237

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 42 21 6 4 0 0 69 10 85
2019 Federal regulators 29 33 15 13 9 1 0 63 22 280
2019 Compliance, inspection and enforcement 27 35 15 12 10 0 0 63 22 428
2019 Communications or public affairs 27 33 13 15 8 3 0 63 24 176
2019 Access to information and privacy 16 33 26 9 17 0 0 49 26 12
2019 Security 50 29 4 8 4 5 0 83 13 22
2019 Science and technology 31 34 15 9 7 3 0 68 17 288
2019 Library services 35 35 6 11 12 0 0 71 23 16
2019 Legal services 29 37 15 7 6 5 0 70 14 49
2019 Administration and operations 34 36 13 10 6 1 1 71 16 491
2019 Human resources 40 38 15 5 3 0 0 77 8 195
2019 Financial management 39 33 17 5 4 2 1 74 9 176
2019 Procurement 45 31 6 11 6 0 0 77 17 30
2019 Real property 27 41 25 7 0 0 0 68 7 15
2019 Materiel management 69 14 0 10 0 0 7 89 11 13
2019 Information management 30 37 12 14 6 1 0 67 20 84
2019 Information technology 30 32 21 10 5 1 0 63 15 251
2019 Internal audit 44 15 14 27 0 0 0 59 27 20
2019 Evaluation 22 44 19 6 6 3 0 68 12 31
2019 Data sciences 45 37 15 4 0 0 0 81 4 50
2019 Policy 34 38 13 9 5 1 0 73 14 487
2019 Project management 26 35 17 10 11 1 0 62 21 167
2019 Other services to the public 19 36 24 8 10 3 1 57 18 102
2019 None of the above 26 34 18 12 8 2 0 62 20 213
2018 Client contact centre 28 37 18 11 5 0 1 66 16 104
2018 Federal regulators 24 38 15 13 9 1 0 63 22 287
2018 Compliance, inspection and enforcement 22 35 19 12 8 3 0 59 21 384
2018 Communications or public affairs 25 34 11 14 13 3 0 61 27 155
2018 Access to information and privacy 20 29 37 7 0 7 0 52 8 13
2018 Security 44 30 11 12 4 0 0 74 15 25
2018 Science and technology 30 33 17 10 8 2 0 64 18 304
2018 Library services 26 55 8 5 6 0 0 81 11 15
2018 Legal services 28 35 9 10 16 2 0 65 26 51
2018 Administration and operations 35 34 15 9 5 1 0 70 15 475
2018 Human resources 41 43 7 3 5 1 0 85 9 177
2018 Financial management 32 46 10 5 5 1 2 80 10 150
2018 Procurement 19 28 37 7 10 0 0 47 16 32
2018 Real property 36 42 11 11 0 0 0 78 11 18
2018 Materiel management 51 17 10 22 0 0 0 68 22 10
2018 Information management 26 39 18 13 4 1 0 66 16 82
2018 Information technology 24 34 22 14 3 3 1 60 17 204
2018 Internal audit 33 37 15 7 0 7 0 76 8 13
2018 Evaluation 25 38 19 10 3 5 0 66 14 36
2018 Data sciences 41 41 10 8 0 0 0 81 8 34
2018 Policy 30 37 16 10 5 1 0 68 16 406
2018 Project management 29 35 13 14 8 1 1 65 22 148
2018 Other services to the public 26 29 18 10 11 5 0 59 23 88
2018 None of the above 31 28 19 10 11 2 0 59 21 198
2017 Client contact centre 25 42 16 10 5 3 0 69 15 107
2017 Federal regulators 19 33 22 15 9 2 0 53 25 277
2017 Compliance, inspection and enforcement 21 35 17 14 10 2 0 58 25 408
2017 Communications or public affairs 15 39 18 11 15 2 0 56 26 139
2017 Access to information and privacy 5 37 29 12 12 6 0 44 25 16
2017 Security 38 52 10 0 0 0 0 90 0 19
2017 Science and technology 22 41 17 9 8 3 0 65 18 356
2017 Library services 39 44 6 6 6 0 0 82 12 18
2017 Legal services 23 29 15 17 12 4 0 54 31 48
2017 Administration and operations 25 43 15 8 7 3 0 69 15 501
2017 Human resources 28 45 15 6 6 1 0 73 12 176
2017 Financial management 29 42 17 5 3 3 1 74 8 153
2017 Procurement 25 39 17 10 5 0 3 66 16 38
2017 Real property 21 52 14 14 0 0 0 73 14 14
2017 Materiel management 36 39 18 7 0 0 0 75 7 12
2017 Information management 18 51 20 7 2 2 0 70 9 80
2017 Information technology 21 40 18 11 7 3 0 63 18 220
2017 Internal audit 48 33 19 0 0 0 0 81 0 14
2017 Evaluation 22 30 9 30 4 4 0 54 36 22
2017 Data sciences 26 43 11 4 12 4 0 71 17 24
2017 Policy 21 43 14 11 8 2 0 66 20 379
2017 Project management 22 31 21 14 11 1 0 54 25 148
2017 Other services to the public 20 26 20 17 15 2 0 47 33 91
2017 None of the above 23 35 21 9 9 2 0 60 18 238
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 14 86 85
2019 Federal regulators 12 88 280
2019 Compliance, inspection and enforcement 14 86 426
2019 Communications or public affairs 14 86 176
2019 Access to information and privacy 17 83 12
2019 Security 0 100 22
2019 Science and technology 12 88 287
2019 Library services 16 84 16
2019 Legal services 14 86 49
2019 Administration and operations 14 86 495
2019 Human resources 16 84 194
2019 Financial management 14 86 176
2019 Procurement 10 90 29
2019 Real property 7 93 14
2019 Materiel management 7 93 13
2019 Information management 20 80 85
2019 Information technology 11 89 251
2019 Internal audit 9 91 20
2019 Evaluation 19 81 31
2019 Data sciences 12 88 50
2019 Policy 14 86 487
2019 Project management 14 86 167
2019 Other services to the public 19 81 103
2019 None of the above 11 89 210
2017 Client contact centre 13 87 107
2017 Federal regulators 16 84 278
2017 Compliance, inspection and enforcement 16 84 410
2017 Communications or public affairs 13 87 140
2017 Security 30 70 20
2017 Science and technology 13 87 356
2017 Legal services 31 69 48
2017 Administration and operations 19 81 503
2017 Human resources 19 81 175
2017 Financial management 17 83 154
2017 Procurement 30 70 39
2017 Real property 0 100 14
2017 Information management 19 81 82
2017 Information technology 16 84 220
2017 Data sciences 28 72 24
2017 Policy 15 85 380
2017 Project management 18 82 148
2017 Other services to the public 21 79 91
2017 None of the above 13 87 235
2014 Client contact centre 14 86 102
2014 Federal regulators 10 90 327
2014 Compliance, inspection and enforcement 12 88 461
2014 Communications or public affairs 15 85 147
2014 Science and technology 9 91 410
2014 Legal services 16 84 50
2014 Administration and operations 17 83 532
2014 Human resources 17 83 157
2014 Financial management 12 88 175
2014 Procurement 16 84 39
2014 Information management 14 86 91
2014 Information technology 10 90 253
2014 Other services to the public 14 86 150
2014 None of the above 13 87 471

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 89 11 10
2019 Federal regulators 70 30 33
2019 Compliance, inspection and enforcement 71 29 61
2019 Communications or public affairs 84 16 25
2019 Science and technology 82 18 35
2019 Administration and operations 86 14 68
2019 Human resources 81 19 32
2019 Financial management 88 12 24
2019 Information management 90 10 17
2019 Information technology 82 18 28
2019 Policy 81 19 70
2019 Project management 81 19 24
2019 Other services to the public 83 17 19
2019 None of the above 68 32 23
2017 Client contact centre 93 7 14
2017 Federal regulators 84 16 45
2017 Compliance, inspection and enforcement 78 22 64
2017 Communications or public affairs 74 26 19
2017 Science and technology 77 23 45
2017 Legal services 87 13 15
2017 Administration and operations 77 23 96
2017 Human resources 83 17 34
2017 Financial management 78 22 27
2017 Procurement 100 0 12
2017 Information management 87 13 15
2017 Information technology 74 26 35
2017 Policy 81 19 58
2017 Project management 72 28 28
2017 Other services to the public 74 26 19
2017 None of the above 80 20 31
2014 Client contact centre 78 22 14
2014 Federal regulators 77 23 34
2014 Compliance, inspection and enforcement 79 21 53
2014 Communications or public affairs 82 18 22
2014 Science and technology 77 23 38
2014 Administration and operations 83 17 89
2014 Human resources 75 25 27
2014 Financial management 86 14 21
2014 Information management 76 24 13
2014 Information technology 82 18 26
2014 Other services to the public 90 10 19
2014 None of the above 84 16 62

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Federal regulators 29 49 5 13 4 0 0 78 17 23
2019 Compliance, inspection and enforcement 53 21 4 5 15 2 0 76 20 43
2019 Communications or public affairs 53 37 5 5 0 0 0 91 5 21
2019 Science and technology 55 24 11 3 3 0 3 82 7 29
2019 Administration and operations 54 25 0 14 5 0 2 81 19 59
2019 Human resources 57 26 0 14 3 0 0 82 18 26
2019 Financial management 53 23 14 5 0 0 5 80 5 20
2019 Information management 68 25 0 0 7 0 0 93 7 15
2019 Information technology 65 14 12 9 0 0 0 79 9 23
2019 Policy 65 23 3 7 0 0 2 89 7 56
2019 Project management 55 34 11 0 0 0 0 89 0 19
2019 Other services to the public 31 45 0 14 10 0 0 76 24 16
2019 None of the above 61 32 0 7 0 0 0 93 7 16
2017 Client contact centre 70 23 7 0 0 0 0 93 0 13
2017 Federal regulators 42 39 8 8 3 0 0 82 11 38
2017 Compliance, inspection and enforcement 39 50 6 4 2 0 0 89 6 49
2017 Communications or public affairs 64 36 0 0 0 0 0 100 0 14
2017 Science and technology 49 31 6 14 0 0 0 80 14 34
2017 Legal services 46 31 15 0 8 0 0 77 8 13
2017 Administration and operations 53 35 5 3 4 0 0 88 7 74
2017 Human resources 59 31 3 7 0 0 0 90 7 29
2017 Financial management 43 38 5 5 5 0 5 85 10 21
2017 Procurement 49 34 8 9 0 0 0 83 9 12
2017 Information management 86 7 0 7 0 0 0 93 7 13
2017 Information technology 54 27 4 15 0 0 0 81 15 26
2017 Policy 55 36 6 2 0 0 0 91 2 47
2017 Project management 50 40 5 5 0 0 0 90 5 20
2017 Other services to the public 63 29 0 0 8 0 0 92 8 14
2017 None of the above 61 23 13 0 4 0 0 83 4 25
2014 Client contact centre 64 8 19 0 0 9 0 79 0 11
2014 Federal regulators 54 24 11 4 8 0 0 77 11 26
2014 Compliance, inspection and enforcement 59 26 5 7 2 0 0 86 10 42
2014 Communications or public affairs 61 28 6 6 0 0 0 89 6 18
2014 Science and technology 69 20 7 3 0 0 0 90 3 29
2014 Administration and operations 58 24 7 8 1 1 0 84 10 74
2014 Human resources 75 20 0 5 0 0 0 95 5 20
2014 Financial management 60 34 6 0 0 0 0 94 0 18
2014 Information management 61 29 10 0 0 0 0 90 0 10
2014 Information technology 44 33 5 19 0 0 0 76 19 21
2014 Other services to the public 47 47 6 0 0 0 0 94 0 17
2014 None of the above 53 35 8 4 0 0 0 88 4 52
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 23 21 8 2 5 4 41 59 84
2019 Federal regulators 24 36 19 11 5 3 0 25 75 280
2019 Compliance, inspection and enforcement 25 32 21 10 9 3 0 26 74 428
2019 Communications or public affairs 25 25 25 11 11 1 1 26 74 176
2019 Access to information and privacy 15 51 17 9 9 0 0 15 85 12
2019 Security 26 49 8 9 8 0 0 26 74 22
2019 Science and technology 26 38 19 6 9 2 1 26 74 287
2019 Library services 40 31 23 6 0 0 0 40 60 16
2019 Legal services 40 31 17 7 5 0 0 40 60 49
2019 Administration and operations 32 31 19 7 8 0 2 33 67 493
2019 Human resources 31 36 17 7 9 0 1 31 69 195
2019 Financial management 21 36 22 11 8 1 1 21 79 177
2019 Procurement 19 43 26 6 6 0 0 19 81 30
2019 Real property 19 34 41 7 0 0 0 19 81 15
2019 Materiel management 22 27 16 10 14 10 0 25 75 13
2019 Information management 35 30 18 9 8 0 0 35 65 84
2019 Information technology 34 29 18 8 7 3 1 35 65 251
2019 Internal audit 36 24 18 9 13 0 0 36 64 20
2019 Evaluation 38 22 15 10 9 7 0 41 59 31
2019 Data sciences 19 31 20 19 9 0 2 19 81 50
2019 Policy 25 29 22 11 9 3 0 26 74 484
2019 Project management 24 32 18 12 11 2 1 24 76 167
2019 Other services to the public 26 34 18 4 10 7 1 28 72 103
2019 None of the above 32 30 18 10 7 3 0 33 67 213
2018 Client contact centre 38 28 15 8 5 1 6 40 60 103
2018 Federal regulators 31 25 22 10 10 2 0 32 68 289
2018 Compliance, inspection and enforcement 26 27 21 16 6 3 1 27 73 385
2018 Communications or public affairs 27 27 20 13 11 3 0 28 72 156
2018 Access to information and privacy 45 15 7 7 19 7 0 49 51 13
2018 Security 34 19 24 16 4 4 0 35 65 25
2018 Science and technology 35 30 16 10 6 3 0 36 64 304
2018 Library services 52 28 7 0 8 5 0 55 45 15
2018 Legal services 37 22 20 8 9 4 0 39 61 51
2018 Administration and operations 37 25 20 9 7 0 2 37 63 475
2018 Human resources 32 24 20 8 13 2 1 33 67 176
2018 Financial management 31 31 18 8 9 1 1 32 68 148
2018 Procurement 28 35 18 9 9 0 0 28 72 32
2018 Real property 11 36 31 22 0 0 0 11 89 18
2018 Materiel management 7 32 32 10 20 0 0 7 93 10
2018 Information management 47 18 18 11 7 0 0 47 53 81
2018 Information technology 36 25 17 10 7 3 1 38 62 206
2018 Internal audit 26 22 36 7 8 0 0 26 74 13
2018 Evaluation 40 16 27 11 6 0 0 40 60 35
2018 Data sciences 24 25 31 12 8 0 0 24 76 34
2018 Policy 31 26 20 11 11 2 0 32 68 405
2018 Project management 29 30 14 9 14 2 1 30 70 148
2018 Other services to the public 35 20 17 13 11 1 3 36 64 88
2018 None of the above 35 26 19 8 8 1 2 37 63 197
2017 Client contact centre 46 17 17 10 7 3 0 47 53 107
2017 Federal regulators 28 28 16 11 12 5 1 30 70 278
2017 Compliance, inspection and enforcement 27 25 20 12 13 3 1 28 72 411
2017 Communications or public affairs 24 19 20 14 18 5 1 26 74 140
2017 Access to information and privacy 64 24 12 0 0 0 0 64 36 16
2017 Security 37 10 34 5 10 0 5 39 61 20
2017 Science and technology 28 25 19 11 11 5 1 30 70 357
2017 Library services 61 17 11 5 0 6 0 65 35 18
2017 Legal services 25 29 27 6 8 4 0 26 74 48
2017 Administration and operations 32 23 17 13 11 2 2 34 66 500
2017 Human resources 30 21 21 14 9 3 2 31 69 176
2017 Financial management 28 27 22 9 13 1 1 28 72 154
2017 Procurement 25 24 25 13 10 3 0 26 74 38
2017 Real property 21 35 31 13 0 0 0 21 79 14
2017 Materiel management 25 25 20 14 16 0 0 25 75 12
2017 Information management 45 17 15 12 8 2 1 47 53 82
2017 Information technology 39 26 13 10 8 4 0 41 59 220
2017 Internal audit 35 0 26 13 7 19 0 43 57 14
2017 Evaluation 26 31 18 9 4 8 4 29 71 22
2017 Data sciences 11 24 12 26 17 7 4 13 87 24
2017 Policy 26 24 23 12 12 3 1 27 73 380
2017 Project management 25 25 20 13 14 2 1 26 74 148
2017 Other services to the public 28 26 22 8 4 7 3 32 68 91
2017 None of the above 31 22 20 13 9 4 1 32 68 238

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 62 38 45
2019 Federal regulators 46 54 203
2019 Compliance, inspection and enforcement 57 43 312
2019 Communications or public affairs 61 39 127
2019 Access to information and privacy 40 60 10
2019 Security 42 58 17
2019 Science and technology 38 62 207
2019 Legal services 39 61 30
2019 Administration and operations 57 43 327
2019 Human resources 67 33 136
2019 Financial management 57 43 137
2019 Procurement 32 68 24
2019 Real property 42 58 12
2019 Information management 46 54 53
2019 Information technology 55 45 158
2019 Internal audit 48 52 13
2019 Evaluation 49 51 18
2019 Data sciences 58 42 40
2019 Policy 59 41 350
2019 Project management 58 42 123
2019 Other services to the public 58 42 67
2019 None of the above 54 46 139

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 40 60 44
2019 Federal regulators 51 49 198
2019 Compliance, inspection and enforcement 42 58 308
2019 Communications or public affairs 41 59 124
2019 Access to information and privacy 50 50 10
2019 Security 55 45 16
2019 Science and technology 58 42 199
2019 Legal services 50 50 30
2019 Administration and operations 42 58 318
2019 Human resources 48 52 136
2019 Financial management 37 63 136
2019 Procurement 46 54 23
2019 Real property 75 25 12
2019 Information management 56 44 53
2019 Information technology 48 52 158
2019 Internal audit 52 48 13
2019 Evaluation 51 49 18
2019 Data sciences 61 39 39
2019 Policy 38 62 351
2019 Project management 41 59 121
2019 Other services to the public 47 53 67
2019 None of the above 44 56 137
2018 Client contact centre 41 59 57
2018 Federal regulators 41 59 191
2018 Compliance, inspection and enforcement 39 61 265
2018 Communications or public affairs 32 68 110
2018 Security 36 64 16
2018 Science and technology 52 48 189
2018 Legal services 50 50 30
2018 Administration and operations 44 56 290
2018 Human resources 36 64 114
2018 Financial management 28 72 99
2018 Procurement 44 56 23
2018 Real property 37 63 16
2018 Information management 33 67 43
2018 Information technology 40 60 123
2018 Internal audit 50 50 10
2018 Evaluation 50 50 22
2018 Data sciences 35 65 26
2018 Policy 35 65 271
2018 Project management 41 59 101
2018 Other services to the public 38 62 54
2018 None of the above 43 57 122

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 21 20 20 2 7 12 48 28 44
2019 Federal regulators 8 22 22 21 14 2 12 35 40 200
2019 Compliance, inspection and enforcement 14 22 17 16 20 2 8 40 41 308
2019 Communications or public affairs 10 21 17 25 16 3 7 35 46 126
2019 Access to information and privacy 9 30 30 20 0 0 10 44 22 10
2019 Security 32 22 17 6 16 0 6 58 23 17
2019 Science and technology 15 26 17 15 15 3 9 46 34 203
2019 Legal services 10 21 13 14 21 4 17 40 44 30
2019 Administration and operations 13 23 21 16 16 2 9 40 36 319
2019 Human resources 30 16 23 11 12 1 6 50 25 134
2019 Financial management 11 26 19 20 16 2 7 40 40 134
2019 Procurement 15 20 16 8 20 0 21 44 36 23
2019 Real property 8 33 25 8 8 0 17 50 20 12
2019 Information management 23 11 26 14 11 0 16 40 29 52
2019 Information technology 21 19 18 19 12 1 9 45 35 154
2019 Internal audit 45 14 14 7 20 0 0 59 27 13
2019 Evaluation 11 22 11 11 22 0 23 43 44 18
2019 Data sciences 21 28 16 23 9 0 2 50 33 39
2019 Policy 10 24 17 22 20 1 6 37 44 350
2019 Project management 11 19 21 11 27 0 11 34 43 120
2019 Other services to the public 13 14 23 13 18 1 17 33 38 67
2019 None of the above 15 23 19 16 19 2 6 41 38 138
2018 Client contact centre 12 30 17 26 7 2 6 46 35 58
2018 Federal regulators 13 19 19 16 26 3 5 35 45 191
2018 Compliance, inspection and enforcement 9 23 19 16 21 3 8 37 42 270
2018 Communications or public affairs 17 19 20 20 19 2 4 38 41 110
2018 Security 30 27 12 8 23 0 0 57 31 16
2018 Science and technology 20 19 24 11 18 2 6 42 32 187
2018 Legal services 14 20 16 17 26 7 0 37 46 30
2018 Administration and operations 11 26 16 15 19 3 10 42 39 289
2018 Human resources 29 31 16 8 10 2 4 64 19 115
2018 Financial management 15 28 15 19 12 3 8 48 35 99
2018 Procurement 13 22 22 17 22 0 5 36 41 23
2018 Real property 6 35 28 18 6 0 6 44 26 16
2018 Information management 18 19 25 11 22 0 5 39 35 43
2018 Information technology 12 20 21 17 13 4 14 39 36 124
2018 Internal audit 30 20 10 20 10 0 10 56 33 10
2018 Evaluation 27 27 14 9 23 0 0 54 32 22
2018 Data sciences 15 43 12 10 17 3 0 60 28 26
2018 Policy 12 22 16 17 23 3 6 38 44 271
2018 Project management 11 25 16 13 26 1 8 39 43 101
2018 Other services to the public 10 21 12 31 18 4 4 34 53 53
2018 None of the above 12 21 16 15 27 1 8 36 46 122
2017 Client contact centre 13 23 27 16 11 4 7 40 30 56
2017 Federal regulators 7 20 13 23 23 4 10 32 52 183
2017 Compliance, inspection and enforcement 12 18 17 15 26 3 10 34 46 292
2017 Communications or public affairs 5 24 15 23 23 1 9 32 51 98
2017 Security 34 8 25 17 0 0 17 50 20 12
2017 Science and technology 15 21 17 13 24 3 7 40 41 235
2017 Legal services 15 18 21 12 20 3 12 38 38 34
2017 Administration and operations 13 23 17 12 23 2 10 41 40 321
2017 Human resources 16 34 13 10 14 1 12 58 27 114
2017 Financial management 18 23 14 14 21 3 7 45 39 109
2017 Procurement 10 26 11 18 24 4 7 41 48 27
2017 Information management 22 21 16 13 17 9 2 49 34 42
2017 Information technology 15 25 13 17 16 2 13 46 38 125
2017 Evaluation 14 36 21 14 7 0 8 54 22 14
2017 Data sciences 15 37 9 5 16 0 19 63 25 19
2017 Policy 8 23 13 22 26 1 7 33 53 268
2017 Project management 8 18 18 13 29 3 11 31 48 108
2017 Other services to the public 16 14 24 15 19 0 12 33 39 57
2017 None of the above 12 15 20 19 20 2 12 31 45 152

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 19 24 20 17 5 5 33 41 44
2019 Federal regulators 2 14 16 19 32 2 16 18 62 201
2019 Compliance, inspection and enforcement 8 13 17 19 36 1 7 22 60 308
2019 Communications or public affairs 5 11 16 28 29 6 6 18 64 125
2019 Access to information and privacy 9 20 20 30 0 0 20 37 38 10
2019 Security 33 11 12 11 16 0 17 53 33 17
2019 Science and technology 8 17 16 17 27 3 13 30 52 202
2019 Legal services 4 20 11 20 24 8 14 31 56 30
2019 Administration and operations 5 17 16 21 30 2 8 25 57 322
2019 Human resources 11 14 17 17 33 1 8 27 54 134
2019 Financial management 6 17 14 22 33 3 4 25 60 135
2019 Procurement 5 8 18 12 32 4 21 17 59 23
2019 Real property 8 8 41 8 25 0 9 18 36 12
2019 Information management 19 18 20 10 23 0 10 40 37 52
2019 Information technology 12 15 20 19 23 3 8 30 48 155
2019 Internal audit 9 22 7 21 34 0 7 33 59 13
2019 Evaluation 0 11 11 15 34 0 29 16 69 18
2019 Data sciences 5 24 23 16 28 0 4 30 46 39
2019 Policy 3 11 18 21 37 2 8 15 64 350
2019 Project management 2 23 17 11 36 1 10 28 53 120
2019 Other services to the public 13 9 21 22 22 2 10 25 50 67
2019 None of the above 8 19 19 16 28 2 9 29 50 137
2018 Client contact centre 5 23 15 17 28 4 8 31 51 58
2018 Federal regulators 3 13 14 21 41 2 7 17 68 191
2018 Compliance, inspection and enforcement 4 12 14 18 42 3 7 18 67 270
2018 Communications or public affairs 6 10 14 28 31 4 8 18 66 110
2018 Security 6 20 6 27 41 0 0 26 68 16
2018 Science and technology 7 9 17 19 39 5 5 18 63 187
2018 Legal services 7 20 10 23 37 3 0 28 62 30
2018 Administration and operations 3 14 18 20 34 4 6 19 60 292
2018 Human resources 7 14 11 13 45 2 7 23 65 115
2018 Financial management 3 16 17 23 34 2 5 20 62 99
2018 Procurement 0 9 13 17 52 9 0 10 76 23
2018 Real property 0 23 34 6 31 6 0 24 39 16
2018 Information management 7 16 17 16 37 0 7 24 57 43
2018 Information technology 6 14 15 21 32 3 8 23 60 124
2018 Internal audit 0 0 0 40 40 10 10 0 100 10
2018 Evaluation 0 9 27 13 37 13 0 10 58 22
2018 Data sciences 6 25 10 5 51 3 0 32 57 26
2018 Policy 4 15 12 16 44 3 6 21 66 273
2018 Project management 6 11 13 17 44 2 7 18 67 101
2018 Other services to the public 6 14 12 22 42 2 2 21 67 54
2018 None of the above 5 11 13 14 43 3 10 19 65 122
2017 Client contact centre 6 4 18 27 36 0 11 10 70 56
2017 Federal regulators 1 9 14 17 46 4 8 12 72 183
2017 Compliance, inspection and enforcement 3 8 12 17 49 2 8 12 75 291
2017 Communications or public affairs 3 11 6 22 55 2 1 15 79 98
2017 Security 0 8 33 17 25 0 17 10 50 12
2017 Science and technology 3 12 14 13 43 5 10 18 65 235
2017 Legal services 6 6 18 21 41 6 3 13 67 34
2017 Administration and operations 3 8 12 17 52 3 5 12 75 319
2017 Human resources 1 13 14 15 45 5 7 16 68 114
2017 Financial management 2 8 12 26 47 1 4 11 77 109
2017 Procurement 6 11 7 10 49 4 13 21 71 27
2017 Real property 0 17 21 17 26 0 18 21 53 11
2017 Information management 4 15 18 22 35 0 6 21 61 42
2017 Information technology 5 14 16 14 43 1 7 20 62 125
2017 Evaluation 0 0 7 21 57 0 15 0 92 14
2017 Data sciences 0 21 19 10 41 0 10 23 56 19
2017 Policy 2 8 12 15 54 3 5 12 75 266
2017 Project management 3 9 10 21 48 5 4 13 76 107
2017 Other services to the public 3 5 17 24 38 2 10 10 71 57
2017 None of the above 2 9 13 15 46 4 10 14 71 154

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 14 17 8 11 1 7 61 20 85
2019 Federal regulators 42 19 17 6 7 0 9 67 15 276
2019 Compliance, inspection and enforcement 45 15 13 10 10 1 6 65 21 422
2019 Communications or public affairs 33 17 17 13 11 2 8 56 26 175
2019 Access to information and privacy 33 9 0 33 26 0 0 41 59 12
2019 Security 32 42 12 9 4 0 0 75 13 22
2019 Science and technology 48 18 11 6 5 2 10 75 13 283
2019 Library services 70 6 0 12 0 0 12 86 14 16
2019 Legal services 36 20 13 7 7 0 17 67 17 49
2019 Administration and operations 40 17 14 9 14 0 7 61 25 488
2019 Human resources 40 18 12 11 11 1 7 63 24 193
2019 Financial management 35 19 11 13 12 3 7 60 28 174
2019 Procurement 43 10 20 24 3 0 0 53 28 29
2019 Real property 34 12 27 7 21 0 0 46 27 15
2019 Materiel management 31 20 7 24 17 0 0 51 42 13
2019 Information management 40 27 10 6 9 0 8 73 17 83
2019 Information technology 39 20 14 11 11 1 5 62 23 247
2019 Internal audit 46 9 9 17 13 0 5 58 32 20
2019 Evaluation 44 28 9 6 7 0 6 77 14 31
2019 Data sciences 40 16 16 7 8 2 11 64 17 49
2019 Policy 42 20 15 9 8 0 6 66 17 485
2019 Project management 34 16 15 15 14 1 5 53 31 164
2019 Other services to the public 41 14 9 9 14 0 13 63 26 102
2019 None of the above 33 18 17 10 9 3 10 59 21 211
2018 Client contact centre 47 9 11 15 6 1 12 64 23 104
2018 Federal regulators 43 19 16 7 10 0 5 65 18 290
2018 Compliance, inspection and enforcement 42 15 14 10 7 1 11 65 19 384
2018 Communications or public affairs 37 22 17 6 11 1 6 63 18 157
2018 Access to information and privacy 30 22 15 7 15 0 11 58 25 13
2018 Security 28 18 23 9 7 7 8 54 19 25
2018 Science and technology 45 16 12 8 6 1 11 70 16 305
2018 Library services 45 8 5 14 14 0 14 62 32 15
2018 Legal services 26 21 14 10 16 4 8 54 30 51
2018 Administration and operations 43 18 10 10 9 1 8 68 21 471
2018 Human resources 38 16 16 8 14 0 8 59 23 176
2018 Financial management 37 18 18 11 9 0 8 59 22 150
2018 Procurement 36 23 10 13 16 0 3 60 30 31
2018 Real property 33 27 14 9 5 0 11 68 16 18
2018 Materiel management 17 12 29 12 19 0 10 33 35 10
2018 Information management 37 24 16 6 8 1 8 67 15 82
2018 Information technology 40 15 12 9 15 1 9 60 26 206
2018 Internal audit 33 8 22 30 7 0 0 41 37 13
2018 Evaluation 43 10 13 16 5 0 12 61 24 36
2018 Data sciences 42 24 10 8 8 0 8 72 18 33
2018 Policy 41 15 15 10 11 1 7 61 23 405
2018 Project management 34 18 18 10 11 3 7 57 23 148
2018 Other services to the public 36 21 9 4 11 2 16 71 19 88
2018 None of the above 35 15 19 6 13 1 13 57 21 197
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