2019 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	33	3	2	1	0	94	4	102
2019	Non-shift worker	43	42	4	8	3	0	85	11	3631
2017	Shift worker	63	24	8	4	1	1	87	6	131
2017	Non-shift worker	38	46	4	9	3	0	84	12	3444
2014	Shift worker	44	40	8	8	0	0	84	8	98
2014	Non-shift worker	36	44	6	10	3	0	81	13	3446
2011	Shift worker	39	48	6	7	1	0	87	7	166
2011	Non-shift worker	41	43	5	8	3	0	84	11	3744
2008	Shift worker	44	41	4	10	1	0	85	11	121
2008	Non-shift worker	42	42	5	8	2	0	85	10	3417

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	27	9	9	1	0	0	81	10	102
2019	Non-shift worker	64	21	5	6	3	0	1	86	9	3627
2017	Shift worker	51	26	6	11	6	0	0	78	16	130
2017	Non-shift worker	62	22	6	7	3	0	1	84	10	3439
2014	Shift worker	42	32	9	10	6	1	1	75	16	98
2014	Non-shift worker	56	24	7	8	3	0	1	81	11	3448
2011	Shift worker	42	27	10	14	8	0	0	68	22	166
2011	Non-shift worker	60	20	5	9	4	0	1	81	13	3741
2008	Shift worker	35	25	11	22	7	0	0	60	29	121
2008	Non-shift worker	59	21	6	9	4	0	1	80	13	3419

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	26	8	8	2	0	82	9	102
2019	Non-shift worker	46	33	7	9	5	0	80	14	3625
2017	Shift worker	54	35	7	2	3	0	89	5	131
2017	Non-shift worker	46	33	7	9	6	0	79	14	3442
2014	Shift worker	44	39	6	8	2	0	83	10	98
2014	Non-shift worker	47	33	7	8	4	0	81	13	3441
2011	Shift worker	38	45	11	5	1	1	83	5	167
2011	Non-shift worker	47	35	7	7	3	0	82	10	3721

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	38	11	13	3	0	73	16	102
2019	Non-shift worker	32	40	12	11	5	1	72	16	3607
2018	Shift worker	37	46	6	8	2	1	84	10	108
2018	Non-shift worker	30	44	11	10	4	1	75	14	3337
2017	Shift worker	40	38	8	10	4	0	78	14	131
2017	Non-shift worker	33	38	12	11	6	0	72	17	3443
2014	Shift worker	40	41	9	7	3	0	81	10	98
2014	Non-shift worker	33	39	12	11	5	1	73	16	3446
2011	Shift worker	30	46	12	6	3	2	78	10	167
2011	Non-shift worker	32	41	13	9	4	1	74	13	3738
2008	Shift worker	30	43	14	8	4	1	74	12	121
2008	Non-shift worker	30	43	13	9	3	1	74	13	3414

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	35	7	5	0	2	0	87	5	101
2019	Non-shift worker	52	33	8	5	2	0	1	85	7	3609
2017	Shift worker	59	31	4	4	1	0	0	90	5	131
2017	Non-shift worker	51	34	7	4	2	1	0	86	7	3429
2014	Shift worker	39	48	6	5	1	0	1	88	6	98
2014	Non-shift worker	50	35	9	4	2	1	0	85	6	3442

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	32	10	3	2	2	0	86	5	100
2019	Non-shift worker	49	31	8	7	4	0	0	81	11	3619
2018	Shift worker	50	29	4	9	6	1	1	81	15	107
2018	Non-shift worker	48	30	9	8	4	0	0	79	12	3331
2017	Shift worker	51	24	15	6	2	1	1	76	8	131
2017	Non-shift worker	47	31	9	6	5	0	0	79	12	3438
2014	Shift worker	40	37	18	4	2	0	0	76	6	98
2014	Non-shift worker	43	33	10	8	5	0	0	77	13	3445
2011	Shift worker	37	34	16	8	2	1	2	73	10	167
2011	Non-shift worker	45	35	9	6	3	0	1	81	9	3739

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	37	20	3	3	0	0	75	5	101
2019	Non-shift worker	37	37	13	8	4	0	0	75	13	3631
2018	Shift worker	36	41	11	8	2	1	0	78	11	107
2018	Non-shift worker	33	41	13	8	5	0	0	74	13	3326
2017	Shift worker	32	47	12	6	3	0	0	79	9	131
2017	Non-shift worker	32	43	12	9	5	0	0	75	13	3440
2014	Shift worker	26	47	17	9	1	0	0	73	10	98
2014	Non-shift worker	28	44	13	9	6	0	0	73	15	3446
2011	Shift worker	33	41	18	4	2	1	1	76	6	167
2011	Non-shift worker	32	40	14	8	5	0	0	72	14	3735
2008	Shift worker	35	44	15	4	2	0	0	79	6	121
2008	Non-shift worker	31	43	12	9	5	0	0	74	14	3403

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	39	11	4	2	0	0	82	7	102
2019	Non-shift worker	33	36	14	10	6	0	0	69	16	3623
2018	Shift worker	47	29	8	7	8	0	1	77	15	108
2018	Non-shift worker	31	33	16	11	8	0	0	65	19	3329
2017	Shift worker	37	36	13	9	4	0	0	73	13	131
2017	Non-shift worker	28	37	15	12	8	0	0	65	19	3437
2014	Shift worker	22	35	21	13	8	0	0	57	22	98
2014	Non-shift worker	24	36	17	14	8	0	0	60	22	3442
2011	Shift worker	22	37	19	11	9	1	1	60	20	167
2011	Non-shift worker	23	39	17	13	8	0	0	62	21	3738

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	45	13	5	4	2	77	10	101
2019	Non-shift worker	35	39	11	9	5	0	75	14	3613
2018	Shift worker	42	35	13	6	5	0	77	11	108
2018	Non-shift worker	34	39	13	10	4	0	73	14	3338
2017	Shift worker	31	46	10	9	4	0	77	13	130
2017	Non-shift worker	33	40	13	10	4	0	73	14	3439

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	35	10	6	3	0	0	82	9	102
2019	Non-shift worker	47	36	10	4	2	0	0	83	7	3610
2018	Shift worker	47	43	5	4	2	0	0	89	6	108
2018	Non-shift worker	46	40	8	4	2	0	0	86	6	3337
2017	Shift worker	40	36	13	6	3	1	1	78	10	131
2017	Non-shift worker	42	40	10	6	3	0	0	82	8	3432
2014	Shift worker	38	43	12	4	3	0	0	81	7	98
2014	Non-shift worker	38	42	11	5	3	1	0	81	8	3447
2011	Shift worker	39	46	6	8	1	1	1	85	9	167
2011	Non-shift worker	38	42	11	6	3	1	0	80	8	3738
2008	Shift worker	37	47	11	2	3	0	0	84	5	121
2008	Non-shift worker	40	39	11	6	4	1	0	80	9	3417

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	41	15	3	5	0	78	7	102
2019	Non-shift worker	36	35	13	9	6	0	71	16	3618
2018	Shift worker	42	39	10	5	5	0	81	10	107
2018	Non-shift worker	34	36	13	10	7	0	70	17	3329
2017	Shift worker	36	36	15	8	4	1	73	12	131
2017	Non-shift worker	31	37	14	10	8	0	68	18	3438

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	34	17	2	0	0	81	2	100
2019	Non-shift worker	49	34	11	4	2	0	83	6	3599
2018	Shift worker	42	37	13	4	4	0	79	8	107
2018	Non-shift worker	46	35	11	5	2	0	82	7	3310
2017	Shift worker	41	42	12	3	1	0	83	5	130
2017	Non-shift worker	48	35	11	4	2	0	83	6	3431
2014	Shift worker	47	43	8	2	0	0	90	2	98
2014	Non-shift worker	54	31	9	3	2	0	86	5	3442
2011	Shift worker	56	33	9	1	1	1	89	2	167
2011	Non-shift worker	53	34	9	3	1	0	87	4	3743

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	33	20	3	4	0	1	73	7	102
2019	Non-shift worker	33	37	14	9	7	0	0	71	16	3604
2018	Shift worker	31	36	14	9	6	1	3	70	15	108
2018	Non-shift worker	31	38	13	10	7	0	0	70	17	3321
2017	Shift worker	36	33	15	11	5	0	0	69	16	130
2017	Non-shift worker	31	38	14	11	6	0	0	69	17	3428
2014	Shift worker	25	35	22	8	9	0	1	61	18	98
2014	Non-shift worker	24	42	13	13	8	0	0	66	21	3447
2011	Shift worker	33	35	17	9	4	0	1	69	14	167
2011	Non-shift worker	30	39	14	10	6	0	0	69	17	3741

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	38	13	5	5	0	0	77	10	102
2019	Non-shift worker	36	34	14	9	6	0	0	70	16	3623
2018	Shift worker	38	36	14	5	4	2	1	76	10	108
2018	Non-shift worker	35	32	15	10	7	0	0	67	17	3315
2017	Shift worker	41	35	14	6	5	0	0	76	11	131
2017	Non-shift worker	33	34	15	10	7	0	0	68	17	3428
2014	Shift worker	31	35	16	10	7	0	0	66	17	98
2014	Non-shift worker	28	36	15	13	8	0	0	64	21	3445

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	38	8	3	2	0	2	87	5	100
2019	Non-shift worker	36	39	13	8	4	0	1	76	12	3570
2018	Shift worker	40	35	13	7	4	1	0	76	11	108
2018	Non-shift worker	33	36	15	9	6	0	1	70	15	3323
2017	Shift worker	37	41	12	7	3	0	0	78	10	131
2017	Non-shift worker	34	37	14	8	5	0	1	72	14	3432
2014	Shift worker	28	46	12	10	3	1	1	75	13	98
2014	Non-shift worker	29	39	16	10	5	1	0	69	15	3444
2011	Shift worker	35	39	16	6	2	1	0	75	8	166
2011	Non-shift worker	35	41	13	6	3	1	1	77	10	3737

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	36	13	1	3	0	0	83	4	102
2019	Non-shift worker	43	38	12	5	3	0	0	81	8	3628
2018	Shift worker	43	36	16	2	3	0	0	79	5	108
2018	Non-shift worker	39	38	13	7	4	0	0	77	10	3338
2017	Shift worker	45	39	10	4	2	0	0	83	7	131
2017	Non-shift worker	39	39	12	7	3	0	0	78	10	3433
2014	Shift worker	31	45	16	7	0	0	0	76	7	98
2014	Non-shift worker	37	41	12	6	4	0	0	78	10	3447
2011	Shift worker	39	43	13	3	0	1	1	83	4	167
2011	Non-shift worker	38	43	10	6	3	0	0	81	9	3740
2008	Shift worker	40	45	10	5	0	0	0	85	5	121
2008	Non-shift worker	39	42	9	6	3	0	0	82	10	3417

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	24	10	2	0	0	1	88	2	99
2019	Non-shift worker	39	34	16	7	4	0	0	73	11	3616
2018	Shift worker	58	29	8	5	0	0	1	87	5	109
2018	Non-shift worker	38	31	17	8	5	0	0	70	13	3340
2017	Shift worker	62	27	6	5	0	1	0	90	5	131
2017	Non-shift worker	38	35	16	7	3	0	1	73	10	3443
2014	Shift worker	47	34	14	4	1	0	0	81	5	98
2014	Non-shift worker	36	37	17	6	3	0	0	73	9	3446
2011	Shift worker	36	40	14	6	3	0	1	77	9	167
2011	Non-shift worker	36	37	17	6	4	0	0	73	10	3736
2008	Shift worker	31	44	16	6	4	0	0	74	10	121
2008	Non-shift worker	27	39	20	9	5	0	0	66	14	3421

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	22	32	22	15	3	1	38	29	100
2019	Non-shift worker	9	23	36	20	10	1	1	31	33	3622
2018	Shift worker	10	16	25	28	14	2	4	45	28	109
2018	Non-shift worker	10	23	37	20	8	1	1	29	34	3333
2017	Shift worker	5	18	37	19	17	1	3	37	24	131
2017	Non-shift worker	10	22	36	19	10	1	3	30	33	3425
2014	Shift worker	4	30	39	13	11	2	1	25	35	98
2014	Non-shift worker	8	25	38	18	7	1	2	26	35	3442
2011	Shift worker	8	30	33	19	6	1	2	26	39	166
2011	Non-shift worker	10	25	34	20	7	1	2	28	36	3736
2008	Shift worker	12	33	28	18	8	1	1	26	46	121
2008	Non-shift worker	10	28	34	18	7	1	2	26	39	3413

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	14	20	31	23	2	2	57	23	101
2019	Non-shift worker	7	15	25	29	20	2	2	51	23	3615
2018	Shift worker	8	11	16	27	27	6	3	61	21	109
2018	Non-shift worker	8	15	27	29	17	2	2	48	24	3323
2017	Shift worker	6	9	20	23	29	5	6	59	18	131
2017	Non-shift worker	8	14	25	27	18	3	4	49	24	3419
2014	Shift worker	5	15	38	18	20	3	1	39	21	98
2014	Non-shift worker	6	16	27	29	16	3	3	48	24	3437
2011	Shift worker	5	14	31	26	17	3	5	46	21	165
2011	Non-shift worker	8	15	27	28	15	3	4	46	25	3732
2008	Shift worker	7	21	33	18	11	6	3	33	31	121
2008	Non-shift worker	9	20	28	26	13	2	3	40	30	3407

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	18	37	24	7	3	4	33	27	100
2019	Non-shift worker	14	20	31	20	10	2	2	31	36	3616
2018	Shift worker	8	13	29	21	15	11	3	42	24	108
2018	Non-shift worker	16	22	31	18	9	1	2	29	39	3333
2017	Shift worker	13	21	27	15	16	4	5	33	37	131
2017	Non-shift worker	16	23	29	17	10	2	4	28	42	3424
2014	Shift worker	18	26	30	10	11	2	3	22	46	98
2014	Non-shift worker	20	25	27	15	8	2	3	23	48	3435
2011	Shift worker	12	27	26	19	8	3	5	29	43	165
2011	Non-shift worker	19	24	27	16	9	2	3	27	45	3735
2008	Shift worker	18	23	27	16	9	4	2	27	44	121
2008	Non-shift worker	17	26	30	15	8	2	3	24	45	3408

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	0	16	18	37	24	3	2	64	17	101
2019	Non-shift worker	8	15	32	28	15	1	1	44	23	3608
2018	Shift worker	3	13	20	26	30	5	3	61	18	109
2018	Non-shift worker	9	17	32	27	13	1	1	41	26	3316
2017	Shift worker	2	8	23	32	30	3	1	65	11	131
2017	Non-shift worker	9	15	31	27	15	1	3	43	25	3415
2014	Shift worker	6	14	37	21	16	3	3	40	21	98
2014	Non-shift worker	8	17	35	25	11	1	2	38	26	3433
2011	Shift worker	8	12	34	26	15	1	4	43	21	164
2011	Non-shift worker	8	16	34	27	12	1	2	40	25	3729
2008	Shift worker	7	19	30	25	15	2	2	41	27	121
2008	Non-shift worker	9	20	34	25	10	1	2	36	29	3404

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	11	15	36	26	2	5	67	18	101
2019	Non-shift worker	13	19	28	21	15	2	2	37	33	3616
2018	Shift worker	10	11	16	25	25	8	5	58	24	109
2018	Non-shift worker	15	22	29	19	11	1	2	32	38	3334
2017	Shift worker	7	12	20	22	32	1	6	58	20	129
2017	Non-shift worker	14	21	28	18	14	1	4	34	37	3426
2014	Shift worker	9	21	26	19	17	4	5	39	33	98
2014	Non-shift worker	15	24	31	17	10	1	3	28	41	3435
2011	Shift worker	11	16	32	20	15	1	5	38	28	163
2011	Non-shift worker	14	24	30	18	10	1	4	29	40	3737
2008	Shift worker	12	18	29	21	14	1	4	37	32	120
2008	Non-shift worker	14	24	29	18	10	1	3	30	40	3403

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	11	26	25	22	7	2	52	19	99
2019	Non-shift worker	10	17	26	24	18	3	2	45	28	3611
2018	Shift worker	10	14	13	23	23	14	4	56	28	109
2018	Non-shift worker	11	18	26	23	16	3	3	41	31	3320
2017	Shift worker	6	14	24	20	23	10	3	50	22	131
2017	Non-shift worker	11	15	24	23	18	3	5	45	29	3426
2014	Shift worker	7	10	21	35	20	3	4	59	19	98
2014	Non-shift worker	6	12	24	30	20	3	5	54	20	3433
2011	Shift worker	7	15	28	27	13	4	6	44	25	165
2011	Non-shift worker	6	13	26	27	19	3	6	50	21	3723
2008	Shift worker	11	26	26	17	12	2	5	31	40	121
2008	Non-shift worker	11	18	25	25	15	2	4	42	31	3409

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	10	38	15	21	7	3	41	17	101
2019	Non-shift worker	11	20	33	21	11	2	2	34	32	3614
2018	Shift worker	6	16	25	19	21	6	6	46	26	109
2018	Non-shift worker	13	21	33	20	10	2	2	31	35	3332
2017	Shift worker	13	10	20	23	22	7	5	51	26	131
2017	Non-shift worker	13	19	33	18	11	3	3	30	34	3426
2014	Shift worker	10	14	41	16	13	3	3	31	26	98
2014	Non-shift worker	16	23	31	16	9	3	3	26	41	3438

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	2	10	29	30	23	5	1	57	12	100
2019	Non-shift worker	7	16	32	28	15	1	2	44	23	3621

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	27	10	4	1	0	1	84	5	100
2019	Non-shift worker	68	17	6	4	3	0	1	87	7	3626
2017	Shift worker	56	25	3	13	2	1	0	82	16	131
2017	Non-shift worker	67	19	6	5	2	0	1	87	7	3441
2014	Shift worker	48	27	7	8	7	0	3	77	15	98
2014	Non-shift worker	66	20	6	4	2	0	1	87	7	3444
2011	Shift worker	54	20	7	13	6	0	1	74	19	167
2011	Non-shift worker	63	20	6	6	4	0	2	84	10	3736
2008	Shift worker	34	33	8	12	10	0	2	69	23	121
2008	Non-shift worker	59	19	7	6	5	0	4	81	12	3416

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	34	9	7	5	4	8	76	14	100
2019	Non-shift worker	32	30	15	8	7	5	4	68	16	3631
2018	Shift worker	36	29	16	5	5	4	6	71	11	106
2018	Non-shift worker	25	31	17	9	7	7	3	63	18	3321
2017	Shift worker	36	29	9	5	6	7	8	77	12	131
2017	Non-shift worker	29	31	14	9	7	5	5	67	17	3441
2014	Shift worker	23	38	17	6	9	5	2	65	16	98
2014	Non-shift worker	30	31	15	8	6	6	4	68	15	3441

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	25	11	5	3	1	82	7	100
2019	Non-shift worker	49	28	8	8	6	1	78	14	3622
2018	Shift worker	54	26	10	6	3	1	81	9	106
2018	Non-shift worker	44	31	9	9	6	1	76	15	3317
2017	Shift worker	59	28	6	4	2	1	88	6	130
2017	Non-shift worker	47	30	8	8	6	1	77	14	3437
2014	Shift worker	48	34	10	4	3	1	83	7	98
2014	Non-shift worker	45	30	9	9	6	1	76	15	3446

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	29	12	1	1	0	86	2	99
2019	Non-shift worker	54	30	6	6	3	0	84	10	3626
2018	Shift worker	59	28	8	4	2	0	86	5	105
2018	Non-shift worker	51	33	6	6	3	0	85	9	3321
2017	Shift worker	57	32	6	3	2	0	90	5	131
2017	Non-shift worker	48	35	8	6	3	0	83	9	3434
2014	Shift worker	44	41	9	4	1	1	85	5	98
2014	Non-shift worker	45	39	8	6	2	0	84	8	3442

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	28	15	3	1	4	3	80	4	100
2019	Non-shift worker	46	34	10	5	3	1	1	82	8	3622
2018	Shift worker	49	33	12	4	1	2	0	83	5	104
2018	Non-shift worker	43	37	11	5	3	1	0	81	8	3328

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	29	12	4	2	1	5	81	6	101
2019	Non-shift worker	51	25	12	4	3	1	4	80	7	3627

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	31	9	5	2	0	0	84	7	101
2019	Non-shift worker	45	30	11	7	5	1	1	77	12	3625
2018	Shift worker	53	28	10	4	2	2	1	84	6	107
2018	Non-shift worker	44	33	11	7	4	0	0	77	12	3320
2017	Shift worker	44	29	14	7	3	1	2	75	10	131
2017	Non-shift worker	41	35	12	7	4	0	0	77	11	3441
2014	Shift worker	37	39	17	6	1	0	0	76	7	98
2014	Non-shift worker	39	37	11	7	5	1	0	77	12	3448
2011	Shift worker	37	33	16	8	5	0	1	71	13	167
2011	Non-shift worker	37	37	12	9	5	0	0	74	14	3739
2008	Shift worker	34	35	19	8	2	0	2	70	11	121
2008	Non-shift worker	31	36	13	11	8	1	1	68	19	3417

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	25	11	2	3	1	0	83	5	100
2019	Non-shift worker	52	26	10	6	4	2	1	80	9	3621
2018	Shift worker	60	24	11	5	1	0	0	84	6	107
2018	Non-shift worker	52	27	10	6	4	1	1	80	9	3311
2017	Shift worker	54	31	7	5	2	1	1	86	7	130
2017	Non-shift worker	50	29	10	5	4	2	1	81	9	3440
2014	Shift worker	42	37	17	3	0	1	0	80	3	98
2014	Non-shift worker	47	30	11	5	4	2	1	79	10	3446
2011	Shift worker	41	30	17	7	2	1	1	73	10	167
2011	Non-shift worker	45	31	11	7	4	2	0	78	11	3739
2008	Shift worker	41	35	17	4	1	1	1	78	5	121
2008	Non-shift worker	38	33	12	8	6	3	1	73	14	3416

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	27	9	4	3	1	0	83	7	101
2019	Non-shift worker	49	30	9	7	4	1	0	80	11	3614
2018	Shift worker	50	32	12	6	0	0	0	82	6	107
2018	Non-shift worker	48	31	9	7	4	1	0	80	11	3311
2017	Shift worker	52	29	10	6	1	1	0	83	7	131
2017	Non-shift worker	48	31	9	7	4	1	0	80	11	3433
2014	Shift worker	44	32	15	7	2	0	0	76	9	98
2014	Non-shift worker	44	34	9	7	5	0	0	79	12	3444
2011	Shift worker	40	36	10	10	2	0	1	77	12	167
2011	Non-shift worker	41	34	10	8	5	1	0	76	14	3736
2008	Shift worker	41	35	12	9	3	1	0	76	11	121
2008	Non-shift worker	35	35	11	10	7	1	0	71	17	3415

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	77	16	4	1	1	0	1	94	2	100
2019	Non-shift worker	82	10	3	2	1	0	1	94	3	3622
2017	Shift worker	72	18	3	4	2	1	0	91	6	131
2017	Non-shift worker	78	14	3	2	1	0	1	94	3	3435
2014	Shift worker	72	23	4	0	2	0	0	94	2	98
2014	Non-shift worker	78	14	3	1	1	0	2	94	3	3446
2011	Shift worker	70	20	3	5	1	0	1	91	6	167
2011	Non-shift worker	76	14	4	2	2	0	2	92	4	3735
2008	Shift worker	70	17	3	5	4	0	1	87	9	121
2008	Non-shift worker	78	11	3	3	2	0	3	92	5	3416

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	23	6	2	5	1	4	86	7	101
2019	Non-shift worker	58	21	7	5	5	2	3	82	11	3624
2017	Shift worker	56	20	8	2	5	3	6	84	8	131
2017	Non-shift worker	51	24	7	5	4	4	4	82	11	3429
2014	Shift worker	46	33	7	5	2	3	4	85	7	98
2014	Non-shift worker	52	24	7	4	5	3	4	82	10	3447
2011	Shift worker	47	28	10	8	3	1	2	78	12	167
2011	Non-shift worker	49	26	9	6	5	2	3	79	12	3735

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	24	5	3	4	0	88	7	101
2019	Non-shift worker	63	20	8	3	4	1	85	7	3630
2018	Shift worker	62	27	6	2	2	1	90	5	107
2018	Non-shift worker	59	23	9	3	4	1	84	7	3307
2017	Shift worker	60	23	9	2	4	2	85	6	131
2017	Non-shift worker	59	24	8	4	4	1	84	8	3436

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	20	8	6	2	0	85	7	101
2019	Non-shift worker	56	26	9	5	4	0	82	9	3630
2018	Shift worker	63	22	9	5	2	0	85	7	107
2018	Non-shift worker	53	27	9	6	5	0	80	10	3318
2017	Shift worker	59	27	6	3	4	1	87	7	131
2017	Non-shift worker	54	26	9	5	5	0	81	10	3432
2014	Shift worker	49	33	12	4	2	0	82	6	98
2014	Non-shift worker	51	29	9	6	4	0	81	10	3446

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	32	7	1	2	8	1	89	3	101
2019	Non-shift worker	33	32	14	8	6	7	0	70	15	3612
2018	Shift worker	55	25	8	6	2	4	0	83	8	109
2018	Non-shift worker	31	31	16	8	7	7	0	67	16	3342
2017	Shift worker	42	29	9	2	8	8	1	79	11	131
2017	Non-shift worker	29	32	16	8	7	8	0	67	16	3438
2014	Shift worker	25	34	17	6	6	11	1	68	14	98
2014	Non-shift worker	27	35	16	8	5	10	0	68	15	3444
2011	Shift worker	20	29	24	6	4	18	0	60	12	166
2011	Non-shift worker	23	31	20	9	7	9	1	60	18	3745

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	32	13	6	2	3	3	78	8	101
2019	Non-shift worker	31	33	16	10	7	3	0	66	18	3609
2018	Shift worker	49	28	14	5	3	1	0	78	8	108
2018	Non-shift worker	28	32	17	12	9	2	0	61	21	3339
2017	Shift worker	39	30	12	4	7	6	2	75	12	131
2017	Non-shift worker	27	32	19	11	9	3	0	60	20	3436
2014	Shift worker	26	34	18	11	6	4	0	63	18	98
2014	Non-shift worker	24	35	18	13	7	3	0	61	21	3444
2011	Shift worker	20	32	26	13	4	5	0	55	17	165
2011	Non-shift worker	19	33	21	13	11	3	0	53	25	3730
2008	Shift worker	23	32	29	10	4	2	0	56	15	121
2008	Non-shift worker	19	34	18	15	11	2	0	55	26	3413

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	34	16	5	3	8	1	74	9	100
2019	Non-shift worker	22	31	19	14	8	5	0	56	23	3612
2018	Shift worker	34	34	15	9	2	5	0	72	12	107
2018	Non-shift worker	20	30	20	14	10	5	0	53	26	3338
2017	Shift worker	33	23	17	9	4	13	2	65	16	130
2017	Non-shift worker	19	31	20	14	9	6	0	53	26	3433
2014	Shift worker	24	29	22	13	5	7	0	57	19	98
2014	Non-shift worker	16	33	21	16	9	6	0	52	26	3442
2011	Shift worker	15	38	23	12	4	9	0	58	17	166
2011	Non-shift worker	12	31	22	18	9	6	0	47	30	3743
2008	Shift worker	10	38	30	13	3	7	0	51	17	121
2008	Non-shift worker	9	32	22	19	11	7	0	44	33	3414

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	27	24	6	2	4	0	67	8	101
2019	Non-shift worker	20	32	18	16	10	3	0	54	27	3612
2018	Shift worker	37	26	18	12	6	1	0	63	19	108
2018	Non-shift worker	17	33	18	17	12	2	0	52	30	3342
2017	Shift worker	36	26	18	8	6	4	2	67	14	131
2017	Non-shift worker	19	33	18	15	11	3	0	54	27	3431
2014	Shift worker	27	34	18	14	5	2	0	62	20	98
2014	Non-shift worker	16	37	19	15	10	3	0	55	26	3443
2011	Shift worker	14	45	21	11	7	1	1	60	18	165
2011	Non-shift worker	13	33	19	19	12	3	0	48	32	3742
2008	Shift worker	22	36	25	8	6	4	0	60	15	122
2008	Non-shift worker	14	35	17	21	11	3	0	50	33	3414

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	26	8	3	0	2	0	89	3	101
2019	Non-shift worker	48	24	13	5	3	6	1	78	8	3632

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	40	8	6	0	1	1	86	6	101
2019	Non-shift worker	30	44	15	8	3	1	0	75	11	3626
2018	Shift worker	34	50	10	3	1	1	0	85	5	108
2018	Non-shift worker	26	43	16	9	4	1	0	70	13	3333
2017	Shift worker	38	38	12	6	3	2	2	78	10	130
2017	Non-shift worker	28	43	15	8	4	1	0	73	12	3439
2014	Shift worker	27	47	14	7	3	2	0	76	10	98
2014	Non-shift worker	25	43	18	9	3	2	0	70	12	3447
2011	Shift worker	25	47	19	3	2	2	0	74	6	166
2011	Non-shift worker	23	41	18	12	5	2	0	65	17	3734

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	39	19	3	4	6	0	73	7	101
2019	Non-shift worker	19	34	21	15	7	3	0	55	24	3610

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	31	11	12	3	3	0	73	15	101
2019	Non-shift worker	31	35	14	11	5	3	1	69	17	3624
2018	Shift worker	40	34	14	7	2	3	0	76	10	108
2018	Non-shift worker	29	36	14	10	6	3	1	68	17	3334
2017	Shift worker	34	32	10	9	9	4	2	70	19	130
2017	Non-shift worker	32	36	13	9	5	4	1	71	15	3437
2014	Shift worker	31	41	10	8	6	3	1	75	14	98
2014	Non-shift worker	34	38	12	8	4	4	1	75	12	3444
2011	Shift worker	25	34	16	14	5	5	1	63	20	165
2011	Non-shift worker	31	32	15	10	6	5	1	67	17	3739
2008	Shift worker	23	36	16	8	11	5	1	63	20	121
2008	Non-shift worker	26	32	15	12	7	5	2	63	21	3415

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	29	17	4	4	3	74	8	100
2019	Non-shift worker	33	35	19	6	4	2	70	10	3624
2018	Shift worker	42	38	9	5	1	5	84	7	108
2018	Non-shift worker	31	37	19	7	4	2	69	11	3326

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	24	18	5	8	9	2	65	14	100
2019	Non-shift worker	20	21	19	13	12	12	3	48	29	3620
2018	Shift worker	29	26	15	10	6	12	2	64	18	108
2018	Non-shift worker	16	23	20	13	13	11	3	45	31	3335
2017	Shift worker	26	23	15	7	8	14	7	62	19	130
2017	Non-shift worker	16	21	19	13	15	13	4	44	34	3437
2014	Shift worker	13	24	21	14	12	14	1	44	31	98
2014	Non-shift worker	14	21	19	15	15	12	4	42	36	3445
2011	Shift worker	14	21	23	15	10	14	4	42	30	166
2011	Non-shift worker	12	19	19	15	15	16	4	39	37	3742

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	27	16	5	2	5	0	77	7	100
2019	Non-shift worker	27	33	17	12	9	2	0	62	21	3617
2018	Shift worker	36	36	12	4	4	7	0	78	9	109
2018	Non-shift worker	25	33	17	13	9	2	0	59	23	3324
2017	Shift worker	40	28	15	7	3	6	0	72	11	131
2017	Non-shift worker	28	35	15	11	8	3	1	65	20	3433
2014	Shift worker	32	37	15	10	1	3	2	72	12	98
2014	Non-shift worker	24	35	17	13	9	3	0	60	23	3443
2011	Shift worker	27	34	20	9	6	2	1	63	16	167
2011	Non-shift worker	25	35	16	13	10	2	0	61	23	3740
2008	Shift worker	27	38	23	9	3	1	0	65	13	121
2008	Non-shift worker	20	38	18	13	9	2	0	59	22	3414

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	32	17	2	7	6	0	72	10	101
2019	Non-shift worker	24	27	15	15	15	2	2	53	31	3627
2018	Shift worker	32	34	10	13	7	3	0	68	21	108
2018	Non-shift worker	22	27	15	15	18	2	2	50	34	3335
2017	Shift worker	25	29	13	13	8	5	7	62	24	131
2017	Non-shift worker	21	26	15	16	17	2	2	50	34	3434
2014	Shift worker	20	26	20	13	15	4	1	49	30	98
2014	Non-shift worker	16	23	16	17	22	3	2	42	41	3445
2011	Shift worker	18	24	22	21	9	1	4	45	32	167
2011	Non-shift worker	14	25	16	17	24	2	2	40	43	3734
2008	Shift worker	23	29	17	14	10	4	3	56	26	121
2008	Non-shift worker	15	29	16	18	19	2	2	45	38	3416

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	21	9	3	2	1	7	86	5	101
2019	Non-shift worker	53	22	12	5	3	1	4	79	8	3626

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	19	6	4	3	0	5	86	8	100
2019	Non-shift worker	60	11	8	4	5	2	10	81	10	3626

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	25	12	7	2	0	7	78	9	101
2019	Non-shift worker	50	23	13	6	4	2	3	77	10	3622

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	27	7	9	1	0	8	82	10	101
2019	Non-shift worker	48	19	14	6	6	3	4	72	13	3608

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	13	8	3	5	0	7	82	9	100
2019	Non-shift worker	53	14	10	7	7	3	6	73	15	3616

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	12	12	6	1	0	4	81	7	101
2019	Non-shift worker	68	13	7	2	3	2	4	87	6	3614

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	79	11	1	3	1	3	2	95	4	101
2019	Non-shift worker	74	8	5	3	3	4	4	89	6	3613

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	81	8	3	2	0	1	5	94	3	101
2019	Non-shift worker	79	6	2	1	1	2	9	95	2	3606

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	38	19	7	3	11	0	69	11	101
2019	Non-shift worker	24	39	19	9	5	3	0	65	15	3626
2018	Shift worker	33	36	17	4	2	6	2	75	6	109
2018	Non-shift worker	22	36	21	10	7	4	0	61	17	3337
2017	Shift worker	26	31	24	4	5	10	2	64	9	131
2017	Non-shift worker	22	36	20	11	7	4	1	61	18	3433

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	37	8	6	0	4	1	86	6	100
2019	Non-shift worker	39	38	12	6	3	2	0	79	9	3606
2018	Shift worker	61	29	5	1	1	3	0	93	2	109
2018	Non-shift worker	44	37	11	5	2	1	0	82	7	3328
2017	Shift worker	58	28	8	1	2	3	0	89	3	131
2017	Non-shift worker	38	40	12	4	3	2	0	81	7	3435
2014	Shift worker	42	40	11	2	3	2	0	84	5	98
2014	Non-shift worker	41	38	11	5	2	3	0	82	7	3445
2011	Shift worker	34	37	21	3	2	3	0	74	4	166
2011	Non-shift worker	33	37	16	6	4	4	0	73	11	3742

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	30	9	3	2	2	0	85	5	99
2019	Non-shift worker	49	32	11	3	2	3	0	84	5	3618
2018	Shift worker	58	29	6	2	1	3	1	91	3	107
2018	Non-shift worker	46	34	12	3	2	3	0	83	5	3317
2017	Shift worker	44	35	15	1	1	3	1	82	3	130
2017	Non-shift worker	40	35	14	3	3	4	1	79	6	3438
2014	Shift worker	48	34	12	3	2	1	0	83	5	98
2014	Non-shift worker	44	34	12	3	2	5	0	82	5	3443

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	28	3	4	1	0	0	92	5	101
2019	Non-shift worker	54	31	8	4	3	1	0	85	7	3621
2018	Shift worker	66	25	2	3	1	2	0	93	4	109
2018	Non-shift worker	50	35	9	4	3	0	0	84	7	3327
2017	Shift worker	66	23	7	3	1	1	0	89	4	131
2017	Non-shift worker	47	36	8	5	3	0	0	84	8	3434
2014	Shift worker	46	41	7	5	1	0	0	87	6	98
2014	Non-shift worker	48	35	10	4	2	1	0	84	7	3443
2011	Shift worker	37	44	15	3	1	1	0	81	4	164
2011	Non-shift worker	40	37	12	6	4	1	0	78	9	3730
2008	Shift worker	36	45	9	3	5	2	1	83	8	121
2008	Non-shift worker	34	41	13	7	5	1	0	76	12	3411

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	25	13	1	5	0	81	6	100
2019	Non-shift worker	44	30	15	6	4	1	75	10	3618
2018	Shift worker	58	34	3	2	1	2	94	3	107
2018	Non-shift worker	40	32	16	6	5	1	72	11	3322
2017	Shift worker	55	24	12	4	3	2	80	8	131
2017	Non-shift worker	39	32	16	7	5	1	71	12	3427
2014	Shift worker	35	39	18	6	3	0	73	9	98
2014	Non-shift worker	33	37	15	8	5	1	71	13	3447
2011	Shift worker	29	38	19	10	4	1	66	14	167
2011	Non-shift worker	30	35	20	9	5	1	66	14	3734

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	32	11	5	3	0	82	8	101
2019	Non-shift worker	43	33	13	7	4	0	76	11	3613
2018	Shift worker	54	35	5	3	2	1	91	4	108
2018	Non-shift worker	38	34	15	7	4	0	73	12	3309
2017	Shift worker	49	32	10	4	3	2	82	8	131
2017	Non-shift worker	37	35	15	8	5	0	73	13	3434
2014	Shift worker	35	40	15	9	1	0	75	10	98
2014	Non-shift worker	33	38	16	8	5	1	71	13	3445
2011	Shift worker	28	40	20	10	2	0	68	12	166
2011	Non-shift worker	29	39	17	9	5	0	69	14	3732
2008	Shift worker	29	43	20	5	3	1	72	8	121
2008	Non-shift worker	29	40	15	10	6	0	69	16	3417

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	28	14	9	5	1	1	72	14	98
2019	Non-shift worker	38	24	19	10	7	3	1	64	17	3628
2018	Shift worker	44	27	18	5	3	4	0	73	9	108
2018	Non-shift worker	33	25	19	11	8	3	0	60	20	3331
2017	Shift worker	42	23	15	9	8	4	0	67	18	131
2017	Non-shift worker	32	26	19	11	8	4	1	61	20	3437
2014	Shift worker	31	26	26	6	7	3	1	59	13	98
2014	Non-shift worker	30	26	19	11	8	4	1	59	20	3445
2011	Shift worker	32	29	16	10	8	4	1	64	19	166
2011	Non-shift worker	29	26	19	11	9	5	1	59	21	3733
2008	Shift worker	31	21	24	8	8	7	0	56	18	121
2008	Non-shift worker	26	29	17	13	9	5	1	58	23	3414

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	35	27	38	102
2019	Non-shift worker	30	35	35	3636
2018	Shift worker	29	27	44	109
2018	Non-shift worker	29	36	35	3339
2017	Shift worker	33	30	37	131
2017	Non-shift worker	28	38	34	3441
2014	Shift worker	29	38	33	98
2014	Non-shift worker	27	39	34	3447
2011	Shift worker	29	45	26	166
2011	Non-shift worker	28	40	32	3744

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	0	47	28	5	16	5	34
2019	Non-shift worker	13	28	40	5	7	7	1072
2018	Shift worker	0	25	33	3	30	8	30
2018	Non-shift worker	13	25	43	5	6	8	965
2017	Shift worker	7	12	26	4	44	8	42
2017	Non-shift worker	16	24	40	6	6	8	951
2014	Shift worker	14	21	34	11	9999	19	29
2014	Non-shift worker	19	24	38	9	9999	10	945
2011	Shift worker	23	27	37	2	9999	11	48
2011	Non-shift worker	19	24	41	8	9999	9	1049

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	32	16	8	9	2	6	64	18	101
2019	Non-shift worker	34	45	9	6	3	1	3	82	9	3612

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	21	8	2	0	13	6	88	2	101
2019	Non-shift worker	56	23	8	3	1	5	3	86	5	3617

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	101
2019	Non-shift worker	14	86	3626
2018	Shift worker	10	90	108
2018	Non-shift worker	12	88	3341

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	47	53	11
2019	Non-shift worker	49	51	491

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	51	49	11
2019	Non-shift worker	62	38	491

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	8	92	491
2018	Shift worker	0	100	11
2018	Non-shift worker	8	92	414

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	0	100	491

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	4	96	491
2018	Shift worker	0	100	11
2018	Non-shift worker	5	95	414

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	5	95	491

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	5	95	491
2018	Shift worker	0	100	11
2018	Non-shift worker	3	97	414

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	50	50	10
2019	Non-shift worker	48	52	485

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	48	52	10
2019	Non-shift worker	39	61	485

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	10
2019	Non-shift worker	6	94	485
2018	Shift worker	51	49	11
2018	Non-shift worker	6	94	414

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	10
2019	Non-shift worker	5	95	479
2018	Shift worker	0	100	11
2018	Non-shift worker	4	96	415

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	10
2019	Non-shift worker	14	86	479

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	10
2019	Non-shift worker	8	92	453
2018	Shift worker	0	100	11
2018	Non-shift worker	7	93	398

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	10
2019	Non-shift worker	12	88	453

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	10
2019	Non-shift worker	1	99	453

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	10
2019	Non-shift worker	4	96	453

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	100
2019	Non-shift worker	18	82	3619

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	15	14	3	3	22	14	70	9	99
2019	Non-shift worker	17	14	18	6	6	29	8	50	21	3626
2018	Shift worker	30	18	18	4	3	21	6	67	9	109
2018	Non-shift worker	16	15	21	5	6	30	7	49	18	3336
2017	Shift worker	23	19	10	1	5	27	16	72	10	131
2017	Non-shift worker	15	16	17	6	6	32	9	51	20	3443
2014	Shift worker	15	22	19	4	3	29	9	59	12	98
2014	Non-shift worker	16	15	18	5	4	32	9	53	16	3447

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	29	8	5	3	8	2	83	9	101
2019	Non-shift worker	33	30	15	6	5	10	1	71	12	3625
2018	Shift worker	48	31	8	4	0	8	1	86	5	109
2018	Non-shift worker	30	30	18	6	5	11	1	68	12	3337
2017	Shift worker	37	30	6	3	4	14	5	83	9	131
2017	Non-shift worker	26	29	18	6	5	14	1	66	13	3440
2014	Shift worker	22	41	18	2	2	13	2	74	5	98
2014	Non-shift worker	28	30	18	5	3	15	1	68	10	3446
2011	Shift worker	27	42	16	6	4	6	0	73	10	166
2011	Non-shift worker	28	32	19	5	4	12	0	68	10	3737

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	101
2019	Non-shift worker	8	92	3622

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	11	10	4	1	24	14	76	7	102
2019	Non-shift worker	18	15	19	3	3	34	9	57	10	3616
2018	Shift worker	37	13	14	2	1	25	9	75	4	106
2018	Non-shift worker	18	14	20	3	3	35	7	55	10	3328
2017	Shift worker	29	20	8	0	1	31	12	85	1	131
2017	Non-shift worker	15	14	18	3	3	38	9	56	11	3439
2014	Shift worker	15	23	13	3	2	35	9	67	9	98
2014	Non-shift worker	16	14	18	2	2	39	9	57	8	3444

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	21	7	3	2	15	3	86	5	99
2019	Non-shift worker	36	30	15	3	3	12	2	76	6	3626
2018	Shift worker	55	21	11	1	0	11	2	87	1	106
2018	Non-shift worker	32	30	18	3	3	12	1	72	7	3329
2017	Shift worker	40	27	10	0	1	18	4	87	1	131
2017	Non-shift worker	30	29	17	3	3	17	2	72	7	3433
2014	Shift worker	27	44	10	3	0	15	1	85	4	98
2014	Non-shift worker	29	28	18	2	2	19	2	72	5	3443
2011	Shift worker	30	38	20	2	1	9	0	75	4	165
2011	Non-shift worker	31	32	17	3	2	14	0	74	7	3739

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	26	18	12	9	1	0	61	21	102
2019	Non-shift worker	27	28	20	12	11	0	1	56	23	3626
2018	Shift worker	26	16	26	11	16	1	4	44	28	109
2018	Non-shift worker	25	27	21	13	12	0	2	52	26	3325
2017	Shift worker	22	20	22	16	16	1	3	44	33	131
2017	Non-shift worker	23	23	20	14	16	0	2	48	31	3431

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	28	22	10	1	1	66	12	102
2019	Non-shift worker	21	29	26	14	9	1	51	23	3623
2018	Shift worker	30	33	21	6	8	2	64	15	109
2018	Non-shift worker	17	26	29	16	11	1	43	27	3338
2017	Shift worker	36	21	30	9	4	0	57	13	131
2017	Non-shift worker	18	28	27	15	10	1	47	26	3437

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	28	16	10	1	0	1	73	11	101
2019	Non-shift worker	27	31	23	10	7	0	1	60	17	3599
2018	Shift worker	44	21	13	12	6	0	4	67	19	109
2018	Non-shift worker	22	30	25	13	8	0	1	53	22	3328
2017	Shift worker	41	20	20	10	5	1	2	63	16	130
2017	Non-shift worker	24	31	23	12	8	0	2	56	21	3427

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	19	22	13	8	1	1	57	21	102
2019	Non-shift worker	24	26	22	14	12	1	1	52	26	3608
2018	Shift worker	37	22	17	11	10	0	2	61	22	107
2018	Non-shift worker	21	25	23	16	12	1	2	47	29	3332
2017	Shift worker	34	26	22	9	7	0	1	61	17	131
2017	Non-shift worker	23	24	22	15	12	1	2	49	28	3438

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	15	10	4	1	0	4	85	5	101
2019	Non-shift worker	51	23	12	5	3	1	5	78	9	3613
2018	Shift worker	61	16	8	3	3	0	9	84	7	108
2018	Non-shift worker	45	23	15	6	4	1	6	73	11	3316
2017	Shift worker	51	18	8	7	2	1	14	80	10	131
2017	Non-shift worker	43	24	14	6	4	1	9	74	11	3440

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	24	13	6	4	2	2	76	10	102
2019	Non-shift worker	35	29	19	9	7	0	1	65	16	3621
2018	Shift worker	44	15	17	12	10	0	2	60	23	109
2018	Non-shift worker	31	27	22	10	8	0	1	59	19	3332
2017	Shift worker	37	31	12	14	4	1	1	69	19	131
2017	Non-shift worker	31	29	20	11	7	0	1	61	18	3428

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	28	15	5	2	3	2	77	7	102
2019	Non-shift worker	30	34	21	9	5	1	1	65	14	3619
2018	Shift worker	43	27	16	9	1	2	3	73	10	108
2018	Non-shift worker	26	34	22	11	5	1	1	61	17	3320
2017	Shift worker	41	34	16	4	3	1	1	76	8	131
2017	Non-shift worker	28	31	21	11	6	1	2	61	17	3429

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	26	20	8	1	0	1	70	9	102
2019	Non-shift worker	27	32	23	11	6	0	1	60	17	3624
2018	Shift worker	38	27	18	6	5	2	3	68	12	108
2018	Non-shift worker	22	32	24	13	7	1	1	55	20	3319
2017	Shift worker	39	28	21	6	5	0	1	67	11	131
2017	Non-shift worker	23	32	22	13	7	0	2	56	21	3427

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	31	14	7	4	0	1	75	11	101
2019	Non-shift worker	32	31	20	10	6	1	1	63	17	3613
2018	Shift worker	42	24	18	9	3	1	3	69	13	107
2018	Non-shift worker	28	31	21	11	7	0	1	60	18	3319
2017	Shift worker	37	33	18	4	6	0	1	71	11	131
2017	Non-shift worker	29	30	20	11	7	0	2	61	18	3432

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	22	13	4	3	0	1	80	7	101
2019	Non-shift worker	45	26	14	8	6	1	1	72	14	3620

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	26	14	7	5	0	0	74	11	99
2019	Non-shift worker	37	30	19	8	4	0	1	67	13	3611
2018	Shift worker	38	28	14	12	4	1	2	69	17	104
2018	Non-shift worker	29	32	22	10	5	1	1	62	16	3303
2017	Shift worker	40	27	16	8	6	0	2	69	14	131
2017	Non-shift worker	31	33	19	9	5	1	2	66	15	3421

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	20	11	3	2	1	1	84	5	102
2019	Non-shift worker	56	23	11	5	3	0	2	81	8	3603
2018	Shift worker	59	18	9	7	1	1	5	83	8	108
2018	Non-shift worker	54	22	12	5	4	0	3	78	10	3307
2017	Shift worker	68	15	9	3	1	1	4	87	3	131
2017	Non-shift worker	57	21	11	5	3	0	2	80	8	3435

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	75	11	6	2	0	1	5	92	2	101
2019	Non-shift worker	75	11	4	1	1	1	7	93	3	3615
2018	Shift worker	72	10	8	5	0	1	4	86	5	108
2018	Non-shift worker	71	14	6	2	2	1	5	90	4	3311

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	77	10	6	2	2	0	3	90	4	100
2019	Non-shift worker	72	12	5	3	4	1	2	87	8	3611
2018	Shift worker	76	8	7	4	2	2	2	87	6	108
2018	Non-shift worker	70	12	6	3	4	1	4	86	7	3315
2017	Shift worker	76	10	2	3	5	1	3	89	9	131
2017	Non-shift worker	72	11	5	4	3	1	4	87	7	3439

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	24	12	5	1	0	1	82	6	102
2019	Non-shift worker	58	25	9	3	2	0	2	85	6	3602
2018	Shift worker	64	23	7	3	3	0	1	88	6	107
2018	Non-shift worker	56	25	11	4	3	0	2	83	6	3321
2017	Shift worker	63	20	5	6	3	1	3	86	9	131
2017	Non-shift worker	57	25	9	3	2	0	3	85	6	3434

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	14	7	3	3	0	1	86	7	102
2019	Non-shift worker	61	18	9	5	5	1	1	81	10	3600
2018	Shift worker	67	18	10	4	2	0	1	85	5	107
2018	Non-shift worker	56	21	10	6	6	0	2	78	12	3305
2017	Shift worker	65	16	5	8	4	1	2	83	12	130
2017	Non-shift worker	59	18	9	7	4	1	2	79	11	3433

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	75	9	3	3	0	0	10	93	3	101
2019	Non-shift worker	58	12	5	2	1	0	21	90	3	3585
2018	Shift worker	73	7	5	2	0	0	14	93	2	106
2018	Non-shift worker	52	14	5	2	1	0	26	89	4	3293
2017	Shift worker	75	5	4	1	2	1	12	92	4	131
2017	Non-shift worker	53	13	5	2	1	0	26	89	4	3429

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	75	13	3	6	0	0	3	91	6	101
2019	Non-shift worker	71	16	6	1	1	0	4	91	3	3598
2018	Shift worker	79	9	5	4	1	0	2	89	5	107
2018	Non-shift worker	64	19	8	2	1	0	6	89	3	3304
2017	Shift worker	77	11	6	2	0	1	4	92	2	131
2017	Non-shift worker	65	19	7	2	1	0	7	90	3	3420

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	14	10	3	10	2	1	76	14	102
2019	Non-shift worker	76	11	5	2	2	1	3	91	4	3608
2018	Shift worker	60	12	11	8	7	1	2	74	15	107
2018	Non-shift worker	72	14	5	2	2	0	4	90	4	3324
2017	Shift worker	64	14	8	5	5	1	4	81	10	131
2017	Non-shift worker	69	15	5	3	2	0	5	89	5	3437

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	20	10	4	4	2	2	82	8	101
2019	Non-shift worker	54	26	12	4	2	0	2	82	6	3604
2018	Shift worker	46	21	21	4	7	0	1	68	11	107
2018	Non-shift worker	49	26	15	4	2	0	3	78	7	3320
2017	Shift worker	49	21	21	4	1	1	3	73	5	131
2017	Non-shift worker	51	27	13	4	2	0	3	81	6	3428

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	34	31	5	1	0	63	6	102
2019	Non-shift worker	17	35	33	10	4	0	53	14	3629
2018	Shift worker	23	38	25	9	3	1	62	12	109
2018	Non-shift worker	14	33	35	14	4	0	47	18	3342
2017	Shift worker	15	42	33	6	3	1	57	10	130
2017	Non-shift worker	13	32	35	15	5	0	45	20	3437

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	8	37	20	31	0	51	11	101
2019	Non-shift worker	8	15	39	26	12	0	38	24	3598
2018	Shift worker	9	11	33	24	22	1	47	20	107
2018	Non-shift worker	8	19	36	24	11	0	36	28	3303
2017	Shift worker	5	12	27	28	27	1	55	18	130
2017	Non-shift worker	7	19	37	24	11	1	36	27	3435

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	40	6	6	2	6	0	85	9	102
2019	Non-shift worker	40	38	12	5	3	2	0	80	7	3622
2018	Shift worker	41	37	11	5	2	5	0	81	7	107
2018	Non-shift worker	40	38	12	4	3	2	0	80	7	3333
2017	Shift worker	25	44	15	5	3	7	1	75	9	129
2017	Non-shift worker	29	41	15	6	4	4	0	73	11	3435

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	36	13	8	3	1	76	11	102
2019	Non-shift worker	31	35	16	10	7	1	67	17	3625
2018	Shift worker	41	34	16	4	3	1	76	7	108
2018	Non-shift worker	28	36	16	11	7	2	65	18	3341
2017	Shift worker	32	41	13	6	7	1	74	13	130
2017	Non-shift worker	22	39	17	11	8	2	63	20	3431

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	101
2019	Non-shift worker	13	87	3623
2017	Shift worker	10	90	130
2017	Non-shift worker	16	84	3438
2014	Shift worker	7	93	98
2014	Non-shift worker	13	87	3438

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	32	20	8	3	0	0	37	63	101
2019	Non-shift worker	27	32	20	9	8	2	1	28	72	3628
2018	Shift worker	31	25	17	9	13	3	1	33	67	107
2018	Non-shift worker	33	26	19	11	9	2	1	34	66	3340
2017	Shift worker	27	23	17	19	11	1	2	28	72	131
2017	Non-shift worker	30	24	19	11	11	4	1	32	68	3440

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	66	34	64
2019	Non-shift worker	54	46	2541

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	48	52	64
2019	Non-shift worker	45	55	2494
2018	Shift worker	45	55	70
2018	Non-shift worker	40	60	2156

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	25	29	10	5	5	8	49	17	64
2019	Non-shift worker	14	22	19	18	17	2	9	40	39	2491
2018	Shift worker	19	35	18	12	9	3	4	58	23	71
2018	Non-shift worker	14	23	18	16	20	3	7	40	39	2159
2017	Shift worker	15	28	16	16	15	0	11	47	35	92
2017	Non-shift worker	12	22	16	16	22	2	9	38	43	2250

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	26	25	15	10	3	8	44	27	64
2019	Non-shift worker	7	15	17	19	31	2	9	24	57	2495
2018	Shift worker	11	26	13	17	24	5	3	41	45	71
2018	Non-shift worker	4	13	15	19	40	3	6	19	64	2165
2017	Shift worker	6	13	16	14	38	2	10	22	60	93
2017	Non-shift worker	3	9	13	17	48	3	7	14	72	2247

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	16	13	8	4	1	10	71	14	101
2019	Non-shift worker	40	18	14	10	10	1	7	63	22	3579
2018	Shift worker	44	10	14	9	5	3	15	65	17	108
2018	Non-shift worker	40	17	14	9	10	1	9	63	21	3338

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?