2019 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	46	5	12	5	77	17	453
2019	Provides services to public - French only	53	36	0	11	0	89	11	10
2019	Provides services to public - Both English and French	44	39	4	10	3	82	13	761
2017	Provides services to public - English only	28	46	6	14	5	74	19	451
2017	Provides services to public - Both English and French	37	45	6	8	3	82	11	841
2014	Provides services to public - English only	26	46	10	14	4	73	18	455
2014	Provides services to public - French only	39	46	8	8	0	85	8	13
2014	Provides services to public - Both English and French	32	46	8	10	4	78	15	784
2011	Provides services to public - English only	31	48	6	12	3	79	14	516
2011	Provides services to public - French only	64	36	0	0	0	100	0	14
2011	Provides services to public - Both English and French	41	42	6	8	3	83	11	948
2008	Provides services to public - English only	30	50	6	10	4	80	14	554
2008	Provides services to public - French only	48	46	0	5	0	95	5	16
2008	Provides services to public - Both English and French	42	41	5	10	1	84	11	863

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	80	12	4	1	2	1	93	3	452
2019	Provides services to public - French only	64	28	0	0	0	8	100	0	10
2019	Provides services to public - Both English and French	55	24	7	10	4	1	79	14	763
2017	Provides services to public - English only	76	18	3	1	1	1	95	2	451
2017	Provides services to public - Both English and French	49	27	8	10	4	1	77	14	838
2014	Provides services to public - English only	75	16	6	1	1	1	92	2	455
2014	Provides services to public - French only	54	31	15	0	0	0	85	0	13
2014	Provides services to public - Both English and French	42	29	10	12	5	1	72	18	785
2011	Provides services to public - English only	77	15	4	2	1	1	93	3	516
2011	Provides services to public - French only	65	35	0	0	0	0	100	0	14
2011	Provides services to public - Both English and French	46	24	7	14	7	0	71	21	947
2008	Provides services to public - English only	77	15	3	2	2	1	93	4	555
2008	Provides services to public - French only	62	13	0	18	6	0	75	25	16
2008	Provides services to public - Both English and French	45	23	9	15	7	0	69	22	863

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	33	8	9	6	1	77	15	452
2019	Provides services to public - French only	59	31	11	0	0	0	89	0	10
2019	Provides services to public - Both English and French	46	32	8	9	5	0	78	14	761
2017	Provides services to public - English only	43	31	9	10	7	1	75	16	451
2017	Provides services to public - Both English and French	44	34	9	8	5	0	78	14	839
2014	Provides services to public - English only	45	30	10	10	5	0	76	15	454
2014	Provides services to public - French only	54	38	8	0	0	0	92	0	13
2014	Provides services to public - Both English and French	42	38	8	7	6	0	79	13	782
2011	Provides services to public - English only	41	41	8	5	5	0	82	10	515
2011	Provides services to public - French only	50	29	21	0	0	0	79	0	14
2011	Provides services to public - Both English and French	40	39	10	8	4	0	79	11	941

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	40	15	15	7	0	63	22	450
2019	Provides services to public - French only	19	44	8	19	11	0	63	29	10
2019	Provides services to public - Both English and French	34	38	11	11	5	1	73	16	755
2017	Provides services to public - English only	29	36	12	14	8	0	65	22	451
2017	Provides services to public - Both English and French	32	40	12	10	6	0	73	15	840
2014	Provides services to public - English only	32	36	13	13	6	0	68	19	453
2014	Provides services to public - French only	15	77	8	0	0	0	92	0	13
2014	Provides services to public - Both English and French	32	39	14	10	5	0	71	15	785
2011	Provides services to public - English only	33	42	12	10	4	0	74	14	513
2011	Provides services to public - French only	28	57	7	8	0	0	85	8	14
2011	Provides services to public - Both English and French	31	43	14	8	3	1	74	11	946
2008	Provides services to public - English only	27	45	11	11	5	1	73	15	555
2008	Provides services to public - French only	58	30	6	5	0	0	88	5	16
2008	Provides services to public - Both English and French	31	43	12	9	4	1	74	13	864

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	34	7	8	3	0	1	81	12	453
2019	Provides services to public - French only	31	39	11	11	0	0	9	77	12	10
2019	Provides services to public - Both English and French	48	33	9	6	3	1	1	82	9	758
2017	Provides services to public - English only	45	38	7	6	3	0	0	84	9	449
2017	Provides services to public - Both English and French	49	35	8	5	3	0	0	84	8	838
2014	Provides services to public - English only	46	36	10	4	2	1	0	84	6	455
2014	Provides services to public - French only	46	38	8	8	0	0	0	84	8	13
2014	Provides services to public - Both English and French	45	38	10	5	1	0	0	84	6	784

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	32	9	7	6	0	0	78	13	450
2019	Provides services to public - French only	39	24	8	20	0	0	9	69	22	10
2019	Provides services to public - Both English and French	49	27	9	9	4	1	0	77	13	760
2017	Provides services to public - English only	49	28	10	7	6	0	0	77	13	450
2017	Provides services to public - Both English and French	46	32	11	5	6	1	0	78	11	840
2014	Provides services to public - English only	43	35	12	6	4	0	0	78	10	455
2014	Provides services to public - French only	46	38	8	0	0	0	8	91	0	13
2014	Provides services to public - Both English and French	40	34	12	9	5	1	1	74	14	785
2011	Provides services to public - English only	49	34	7	6	4	0	0	83	9	515
2011	Provides services to public - French only	28	58	14	0	0	0	0	86	0	14
2011	Provides services to public - Both English and French	38	39	11	7	4	0	1	77	11	949

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	40	37	10	7	5	78	12	763
2017	Provides services to public - English only	25	43	14	12	6	68	18	450
2017	Provides services to public - Both English and French	34	41	12	8	4	75	12	840
2014	Provides services to public - English only	28	45	13	9	4	74	13	455
2014	Provides services to public - French only	16	61	8	8	8	77	16	13
2014	Provides services to public - Both English and French	27	45	15	7	5	73	13	785
2011	Provides services to public - English only	29	43	14	7	6	72	14	514
2011	Provides services to public - French only	42	36	14	7	0	79	7	14
2011	Provides services to public - Both English and French	34	40	14	7	4	74	12	948
2008	Provides services to public - English only	27	46	12	9	6	72	15	551
2008	Provides services to public - French only	71	17	12	0	0	88	0	16
2008	Provides services to public - Both English and French	32	43	13	8	5	74	13	856

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	31	18	14	11	1	57	25	453
2019	Provides services to public - French only	20	19	9	19	24	9	43	47	10
2019	Provides services to public - Both English and French	29	39	14	8	8	0	69	16	762
2017	Provides services to public - English only	20	35	17	15	13	0	54	28	450
2017	Provides services to public - Both English and French	27	38	15	11	8	0	65	19	839
2014	Provides services to public - English only	18	34	24	15	9	0	52	24	453
2014	Provides services to public - French only	7	69	8	0	16	0	77	16	13
2014	Provides services to public - Both English and French	22	36	19	14	9	0	58	23	784
2011	Provides services to public - English only	15	37	18	17	12	0	53	29	516
2011	Provides services to public - French only	21	56	0	16	7	0	77	23	14
2011	Provides services to public - Both English and French	21	39	18	13	9	0	60	22	949

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	37	12	10	5	74	15	448
2019	Provides services to public - French only	9	61	8	11	11	71	21	10
2019	Provides services to public - Both English and French	35	38	13	8	5	73	13	761
2017	Provides services to public - English only	35	38	14	9	4	73	13	449
2017	Provides services to public - Both English and French	35	39	12	9	5	74	13	841

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	33	12	6	3	0	79	9	451
2019	Provides services to public - French only	18	38	11	13	21	0	55	34	10
2019	Provides services to public - Both English and French	50	36	8	4	2	0	86	6	759
2017	Provides services to public - English only	41	39	9	7	3	1	81	10	449
2017	Provides services to public - Both English and French	42	40	10	6	2	0	82	8	836
2014	Provides services to public - English only	40	41	10	5	2	1	82	8	455
2014	Provides services to public - French only	16	53	23	0	8	0	69	8	13
2014	Provides services to public - Both English and French	38	43	11	5	2	1	81	7	785
2011	Provides services to public - English only	37	43	12	5	3	0	80	8	515
2011	Provides services to public - French only	28	36	14	21	0	0	65	21	14
2011	Provides services to public - Both English and French	38	44	11	5	2	1	82	7	950
2008	Provides services to public - English only	39	39	11	6	4	1	79	9	553
2008	Provides services to public - French only	64	19	12	5	0	0	83	5	16
2008	Provides services to public - Both English and French	40	40	11	5	3	1	81	8	863

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	37	13	13	10	0	64	22	453
2019	Provides services to public - French only	9	38	20	13	11	9	52	26	10
2019	Provides services to public - Both English and French	36	35	12	9	7	0	71	17	762
2017	Provides services to public - English only	24	34	16	15	11	0	58	26	451
2017	Provides services to public - Both English and French	30	37	14	11	8	0	67	19	840

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	30	14	4	3	80	6	448
2019	Provides services to public - French only	48	28	13	0	11	76	11	10
2019	Provides services to public - Both English and French	52	31	10	4	3	84	6	757
2017	Provides services to public - English only	41	40	11	5	2	82	8	449
2017	Provides services to public - Both English and French	50	34	10	3	2	84	5	838
2014	Provides services to public - English only	56	30	8	4	1	86	6	454
2014	Provides services to public - French only	31	53	8	8	0	84	8	13
2014	Provides services to public - Both English and French	54	33	9	2	2	87	4	783
2011	Provides services to public - English only	53	35	9	2	1	88	3	515
2011	Provides services to public - French only	63	23	14	0	0	86	0	14
2011	Provides services to public - Both English and French	54	34	8	3	1	88	4	951

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	36	17	14	11	0	0	57	25	451
2019	Provides services to public - French only	0	31	39	0	21	9	0	34	23	10
2019	Provides services to public - Both English and French	30	38	14	9	7	0	0	69	16	760
2017	Provides services to public - English only	18	38	17	15	11	0	0	57	26	449
2017	Provides services to public - Both English and French	30	36	16	9	7	1	1	67	17	837
2014	Provides services to public - English only	20	38	17	14	12	0	0	58	26	454
2014	Provides services to public - French only	8	38	23	23	8	0	0	46	31	13
2014	Provides services to public - Both English and French	22	40	16	15	8	1	0	62	22	785
2011	Provides services to public - English only	21	41	18	13	7	0	0	63	20	515
2011	Provides services to public - French only	35	30	14	7	14	0	0	65	21	14
2011	Provides services to public - Both English and French	28	39	15	10	7	0	0	68	17	948

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	31	20	14	12	0	54	26	451
2019	Provides services to public - French only	20	33	26	0	21	0	53	21	10
2019	Provides services to public - Both English and French	34	36	11	10	8	0	70	18	763
2017	Provides services to public - English only	21	30	22	13	13	0	52	25	449
2017	Provides services to public - Both English and French	33	33	15	10	8	0	66	18	834
2014	Provides services to public - English only	22	34	15	17	11	1	56	29	454
2014	Provides services to public - French only	16	30	32	15	8	0	46	23	13
2014	Provides services to public - Both English and French	25	38	16	12	9	0	63	21	783

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	41	16	11	5	0	0	68	16	444
2019	Provides services to public - French only	11	41	18	21	0	9	0	57	23	10
2019	Provides services to public - Both English and French	36	39	12	8	5	0	0	76	12	750
2017	Provides services to public - English only	27	36	14	14	9	0	0	63	23	448
2017	Provides services to public - Both English and French	35	36	13	9	6	0	0	71	15	838
2014	Provides services to public - English only	27	38	16	12	7	0	0	65	19	454
2014	Provides services to public - French only	16	61	8	15	0	0	0	77	15	13
2014	Provides services to public - Both English and French	26	41	18	9	5	0	0	67	14	785
2011	Provides services to public - English only	31	42	15	7	4	1	0	73	12	515
2011	Provides services to public - French only	23	47	23	8	0	0	0	69	8	13
2011	Provides services to public - Both English and French	33	42	14	6	3	0	1	76	10	947

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	39	14	5	4	78	8	454
2019	Provides services to public - French only	29	47	0	24	0	76	24	10
2019	Provides services to public - Both English and French	45	35	12	4	4	80	8	762
2017	Provides services to public - English only	34	40	14	9	4	74	13	448
2017	Provides services to public - Both English and French	40	39	13	6	2	79	8	839
2014	Provides services to public - English only	41	40	11	5	3	81	8	455
2014	Provides services to public - French only	23	61	0	8	8	84	16	13
2014	Provides services to public - Both English and French	34	44	13	6	3	79	9	785
2011	Provides services to public - English only	39	43	10	5	3	82	8	514
2011	Provides services to public - French only	35	50	14	0	0	86	0	14
2011	Provides services to public - Both English and French	37	44	10	6	2	82	8	950
2008	Provides services to public - English only	36	44	9	7	3	80	10	554
2008	Provides services to public - French only	71	17	12	0	0	88	0	16
2008	Provides services to public - Both English and French	38	42	9	7	3	81	10	863

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	35	18	7	4	0	71	11	454
2019	Provides services to public - French only	60	40	0	0	0	0	100	0	10
2019	Provides services to public - Both English and French	40	30	16	8	5	0	71	13	759
2017	Provides services to public - English only	39	34	18	5	3	1	74	8	451
2017	Provides services to public - Both English and French	39	33	16	7	4	1	73	11	839
2014	Provides services to public - English only	32	37	20	7	3	1	70	10	454
2014	Provides services to public - French only	46	54	0	0	0	0	100	0	13
2014	Provides services to public - Both English and French	35	38	16	7	4	0	73	11	784
2011	Provides services to public - English only	33	38	20	6	4	0	70	10	513
2011	Provides services to public - French only	36	43	14	7	0	0	79	7	14
2011	Provides services to public - Both English and French	36	34	17	8	5	1	71	12	950
2008	Provides services to public - English only	25	41	21	9	4	0	66	13	555
2008	Provides services to public - French only	11	58	26	6	0	0	68	6	16
2008	Provides services to public - Both English and French	28	36	20	10	6	0	64	15	864

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	17	37	24	10	1	1	34	28	453
2019	Provides services to public - French only	0	29	19	30	13	9	0	47	32	10
2019	Provides services to public - Both English and French	10	25	31	19	11	1	2	31	37	759
2017	Provides services to public - English only	9	19	36	22	11	1	2	34	29	447
2017	Provides services to public - Both English and French	10	24	33	18	10	2	4	30	36	838
2014	Provides services to public - English only	5	23	39	20	9	1	3	30	30	454
2014	Provides services to public - French only	0	22	31	47	0	0	0	47	22	13
2014	Provides services to public - Both English and French	9	26	37	18	6	1	2	25	36	785
2011	Provides services to public - English only	10	21	37	20	9	0	2	30	32	514
2011	Provides services to public - French only	7	23	56	14	0	0	0	14	30	14
2011	Provides services to public - Both English and French	11	28	32	19	7	1	3	27	40	951
2008	Provides services to public - English only	11	24	34	19	8	1	2	29	36	555
2008	Provides services to public - French only	10	43	41	0	6	0	0	6	52	16
2008	Provides services to public - Both English and French	11	29	32	17	6	1	2	24	42	861

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	13	22	29	23	2	1	54	23	452
2019	Provides services to public - French only	21	13	28	19	9	9	0	31	38	10
2019	Provides services to public - Both English and French	9	19	25	25	17	3	2	44	29	759
2017	Provides services to public - English only	9	17	21	28	19	2	4	49	28	447
2017	Provides services to public - Both English and French	9	16	24	23	20	3	5	46	27	838
2014	Provides services to public - English only	6	15	24	31	19	2	4	53	22	453
2014	Provides services to public - French only	0	23	38	31	0	0	8	34	25	13
2014	Provides services to public - Both English and French	7	16	29	28	12	4	4	43	25	785
2011	Provides services to public - English only	7	13	27	27	20	2	3	50	22	513
2011	Provides services to public - French only	0	37	21	28	7	0	7	38	39	14
2011	Provides services to public - Both English and French	8	16	29	26	13	3	5	42	26	949
2008	Provides services to public - English only	9	20	25	27	15	2	3	43	30	551
2008	Provides services to public - French only	4	23	34	6	19	6	7	30	31	16
2008	Provides services to public - Both English and French	11	20	29	24	11	3	3	37	33	860

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	18	27	23	15	2	2	39	33	452
2019	Provides services to public - French only	32	21	18	11	0	9	9	13	65	10
2019	Provides services to public - Both English and French	14	22	30	19	9	2	3	30	38	761
2017	Provides services to public - English only	12	22	24	21	14	2	4	38	36	447
2017	Provides services to public - Both English and French	19	24	24	17	9	2	5	28	46	837
2014	Provides services to public - English only	17	20	26	19	12	1	4	33	40	454
2014	Provides services to public - French only	8	38	23	16	16	0	0	31	46	13
2014	Provides services to public - Both English and French	23	26	25	13	8	2	3	22	52	784
2011	Provides services to public - English only	17	18	26	19	15	1	3	36	37	512
2011	Provides services to public - French only	0	50	35	8	7	0	0	15	50	14
2011	Provides services to public - Both English and French	20	24	25	16	9	3	4	26	47	950
2008	Provides services to public - English only	14	22	31	20	9	2	2	30	37	552
2008	Provides services to public - French only	4	30	27	13	26	0	0	39	34	16
2008	Provides services to public - Both English and French	18	28	31	12	6	2	4	20	48	859

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	6	11	26	35	20	1	1	56	18	452
2019	Provides services to public - French only	0	11	11	47	13	9	9	74	13	10
2019	Provides services to public - Both English and French	8	16	28	29	14	2	3	45	25	762
2017	Provides services to public - English only	8	10	25	32	23	1	2	56	18	444
2017	Provides services to public - Both English and French	8	15	30	25	16	2	3	44	24	837
2014	Provides services to public - English only	6	13	31	28	18	1	2	48	20	454
2014	Provides services to public - French only	0	0	38	31	23	0	8	59	0	13
2014	Provides services to public - Both English and French	8	17	36	22	13	2	2	36	27	783
2011	Provides services to public - English only	6	12	30	31	19	1	1	51	18	512
2011	Provides services to public - French only	9	16	46	23	0	0	8	24	26	13
2011	Provides services to public - Both English and French	8	17	34	26	11	1	3	39	26	946
2008	Provides services to public - English only	8	12	36	27	14	1	2	42	21	552
2008	Provides services to public - French only	4	24	32	26	13	0	0	39	28	16
2008	Provides services to public - Both English and French	10	22	31	25	9	1	2	35	34	860

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	21	26	21	18	1	1	39	35	453
2019	Provides services to public - French only	11	29	11	31	0	9	9	38	49	10
2019	Provides services to public - Both English and French	15	21	26	18	15	2	3	35	37	759
2017	Provides services to public - English only	16	22	29	16	14	1	3	31	39	449
2017	Provides services to public - Both English and French	17	21	25	17	15	1	4	34	39	838
2014	Provides services to public - English only	17	23	28	15	13	2	2	30	41	454
2014	Provides services to public - French only	0	31	31	15	24	0	0	39	31	13
2014	Provides services to public - Both English and French	18	24	29	16	9	1	4	26	43	783
2011	Provides services to public - English only	13	24	32	18	10	0	2	29	38	512
2011	Provides services to public - French only	14	35	14	28	8	0	0	36	50	14
2011	Provides services to public - Both English and French	16	25	28	18	10	1	4	29	43	948
2008	Provides services to public - English only	15	22	29	19	12	1	2	31	39	553
2008	Provides services to public - French only	11	39	31	13	7	0	0	19	50	16
2008	Provides services to public - Both English and French	17	24	29	15	10	1	3	27	43	858

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	14	23	25	23	3	2	50	26	451
2019	Provides services to public - French only	31	41	11	0	0	9	8	0	87	10
2019	Provides services to public - Both English and French	12	22	26	20	14	4	3	35	37	759
2017	Provides services to public - English only	12	14	21	19	26	4	5	49	28	449
2017	Provides services to public - Both English and French	14	18	22	21	16	4	5	41	35	840
2014	Provides services to public - English only	7	11	21	27	25	3	8	57	20	452
2014	Provides services to public - French only	8	23	39	23	8	0	0	31	31	13
2014	Provides services to public - Both English and French	9	15	23	28	19	3	4	50	25	783
2011	Provides services to public - English only	6	9	24	29	24	2	6	57	17	508
2011	Provides services to public - French only	7	51	21	14	7	0	0	21	58	14
2011	Provides services to public - Both English and French	8	17	28	23	15	3	6	41	28	949
2008	Provides services to public - English only	9	15	23	28	19	2	4	51	25	552
2008	Provides services to public - French only	10	24	19	34	13	0	0	47	35	16
2008	Provides services to public - Both English and French	14	21	23	22	13	2	4	37	38	861

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	17	32	22	12	3	1	36	31	452
2019	Provides services to public - French only	21	21	39	0	0	9	9	0	52	10
2019	Provides services to public - Both English and French	12	23	32	18	11	3	2	31	36	761
2017	Provides services to public - English only	14	19	29	19	14	2	3	35	35	447
2017	Provides services to public - Both English and French	13	21	32	16	11	3	4	29	36	839
2014	Provides services to public - English only	18	22	24	19	13	1	4	33	42	454
2014	Provides services to public - French only	0	46	15	23	0	16	0	27	55	13
2014	Provides services to public - Both English and French	16	23	31	15	8	4	3	25	42	784

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	18	34	25	12	1	1	37	28	452
2019	Provides services to public - French only	29	34	9	8	9	9	0	19	70	10
2019	Provides services to public - Both English and French	8	18	31	25	15	1	2	41	27	762

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	80	10	5	1	1	1	2	92	2	454
2019	Provides services to public - French only	54	28	0	0	0	9	8	100	0	10
2019	Provides services to public - Both English and French	61	20	8	7	4	0	1	81	11	761
2017	Provides services to public - English only	77	12	6	0	1	0	3	93	1	450
2017	Provides services to public - Both English and French	58	22	7	8	3	0	1	81	11	839
2014	Provides services to public - English only	78	11	5	1	1	1	3	93	1	452
2014	Provides services to public - French only	62	30	8	0	0	0	0	92	0	13
2014	Provides services to public - Both English and French	55	26	9	7	4	0	0	81	10	785
2011	Provides services to public - English only	76	12	6	1	0	1	4	92	1	514
2011	Provides services to public - French only	65	21	7	7	0	0	0	86	7	14
2011	Provides services to public - Both English and French	54	22	6	10	6	0	1	77	16	947
2008	Provides services to public - English only	71	14	6	2	1	1	6	91	3	554
2008	Provides services to public - French only	54	19	0	12	0	0	16	86	14	16
2008	Provides services to public - Both English and French	49	22	7	10	10	0	2	72	20	864

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	26	14	10	11	6	3	61	23	453
2019	Provides services to public - French only	8	21	13	0	48	9	0	32	53	10
2019	Provides services to public - Both English and French	31	31	14	8	7	6	3	68	17	763
2017	Provides services to public - English only	29	27	16	9	10	6	3	62	20	451
2017	Provides services to public - Both English and French	26	33	14	8	7	6	5	67	17	840
2014	Provides services to public - English only	33	29	16	7	6	6	4	69	14	454
2014	Provides services to public - French only	15	54	24	0	8	0	0	69	8	13
2014	Provides services to public - Both English and French	24	33	18	8	8	6	4	63	17	784

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	48	30	8	7	6	1	79	13	762
2017	Provides services to public - English only	44	25	12	9	8	1	70	17	451
2017	Provides services to public - Both English and French	46	32	8	8	5	1	78	13	837
2014	Provides services to public - English only	48	25	9	9	8	1	74	17	455
2014	Provides services to public - French only	62	30	8	0	0	0	92	0	13
2014	Provides services to public - Both English and French	42	32	9	10	6	1	75	16	785

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	27	8	12	5	0	76	16	452
2019	Provides services to public - French only	28	24	28	9	11	0	52	20	10
2019	Provides services to public - Both English and French	53	30	7	6	4	0	84	10	761
2017	Provides services to public - English only	43	34	11	8	3	0	78	11	451
2017	Provides services to public - Both English and French	48	35	8	6	3	1	83	9	836
2014	Provides services to public - English only	45	37	9	6	3	0	82	9	454
2014	Provides services to public - French only	31	69	0	0	0	0	100	0	13
2014	Provides services to public - Both English and French	38	43	11	5	3	0	81	7	785

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	37	13	5	5	2	1	77	10	452
2019	Provides services to public - French only	0	48	22	0	11	19	0	59	13	10
2019	Provides services to public - Both English and French	42	36	12	5	4	1	0	79	8	762

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	26	20	7	4	1	6	66	12	451
2019	Provides services to public - French only	40	13	20	0	11	0	16	63	13	10
2019	Provides services to public - Both English and French	46	29	14	3	3	1	4	79	7	762

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	30	11	9	6	0	1	73	16	453
2019	Provides services to public - French only	31	8	31	11	11	9	0	43	23	10
2019	Provides services to public - Both English and French	43	32	12	5	6	1	1	77	11	762
2017	Provides services to public - English only	40	32	15	6	5	1	0	73	11	451
2017	Provides services to public - Both English and French	40	35	14	6	4	0	1	76	10	839
2014	Provides services to public - English only	40	37	10	7	5	1	0	78	11	455
2014	Provides services to public - French only	23	47	15	15	0	0	0	69	15	13
2014	Provides services to public - Both English and French	35	40	14	6	5	0	0	75	11	785
2011	Provides services to public - English only	37	34	14	8	6	0	0	72	15	514
2011	Provides services to public - French only	35	28	14	15	7	0	0	63	22	14
2011	Provides services to public - Both English and French	35	37	15	8	5	0	0	72	13	950
2008	Provides services to public - English only	28	36	14	12	10	1	0	64	22	555
2008	Provides services to public - French only	43	32	18	6	0	0	0	76	6	16
2008	Provides services to public - Both English and French	31	32	16	12	8	0	1	64	20	864

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	25	10	9	5	2	0	74	15	453
2019	Provides services to public - French only	31	32	9	0	11	18	0	76	13	10
2019	Provides services to public - Both English and French	50	28	11	4	4	2	0	79	9	763
2017	Provides services to public - English only	48	24	13	8	4	2	1	75	12	450
2017	Provides services to public - Both English and French	47	31	11	6	3	1	0	80	9	839
2014	Provides services to public - English only	50	27	10	6	4	3	1	80	10	454
2014	Provides services to public - French only	23	69	0	0	0	8	0	100	0	13
2014	Provides services to public - Both English and French	41	34	13	6	4	2	1	77	10	784
2011	Provides services to public - English only	45	31	11	7	5	1	1	77	12	515
2011	Provides services to public - French only	21	35	7	21	7	8	0	61	31	14
2011	Provides services to public - Both English and French	39	35	12	8	4	2	1	76	12	952
2008	Provides services to public - English only	37	34	10	7	9	3	0	73	16	554
2008	Provides services to public - French only	37	39	13	6	0	5	0	80	7	16
2008	Provides services to public - Both English and French	35	33	14	9	7	2	1	69	16	865

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	33	7	9	5	0	0	78	15	452
2019	Provides services to public - French only	41	39	0	9	11	0	0	80	20	10
2019	Provides services to public - Both English and French	48	30	10	6	5	1	0	78	11	759
2017	Provides services to public - English only	46	28	12	9	5	1	0	74	14	450
2017	Provides services to public - Both English and French	46	33	9	7	4	1	0	80	11	837
2014	Provides services to public - English only	48	30	8	8	5	1	0	79	13	454
2014	Provides services to public - French only	30	54	8	8	0	0	0	85	8	13
2014	Provides services to public - Both English and French	37	39	11	6	5	1	1	78	11	785
2011	Provides services to public - English only	41	31	12	9	6	0	0	73	15	515
2011	Provides services to public - French only	21	57	0	14	7	0	0	78	22	14
2011	Provides services to public - Both English and French	38	35	12	8	5	1	0	74	14	952
2008	Provides services to public - English only	33	36	11	9	8	1	0	71	18	554
2008	Provides services to public - French only	43	45	0	6	0	5	0	93	7	16
2008	Provides services to public - Both English and French	34	33	13	12	8	0	0	67	20	865

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	84	7	4	1	0	0	4	95	1	452
2019	Provides services to public - French only	74	9	0	0	0	0	16	100	0	10
2019	Provides services to public - Both English and French	79	11	4	3	3	0	0	91	5	761
2017	Provides services to public - English only	82	9	4	0	0	1	3	95	0	448
2017	Provides services to public - Both English and French	74	17	3	3	2	0	1	92	5	837
2014	Provides services to public - English only	83	8	4	0	1	0	4	94	1	455
2014	Provides services to public - French only	77	23	0	0	0	0	0	100	0	13
2014	Provides services to public - Both English and French	71	18	5	2	2	0	1	91	5	784
2011	Provides services to public - English only	81	9	5	0	0	1	4	95	0	515
2011	Provides services to public - French only	72	28	0	0	0	0	0	100	0	14
2011	Provides services to public - Both English and French	69	17	4	3	4	0	1	88	8	947
2008	Provides services to public - English only	80	8	3	1	1	1	6	95	2	554
2008	Provides services to public - French only	88	5	0	0	6	0	0	94	6	16
2008	Provides services to public - Both English and French	72	13	4	4	5	0	2	87	8	864

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	20	6	4	7	2	2	82	12	454
2019	Provides services to public - French only	40	32	28	0	0	0	0	72	0	10
2019	Provides services to public - Both English and French	58	21	7	4	6	2	2	83	11	761
2017	Provides services to public - English only	61	22	7	4	3	2	2	85	7	448
2017	Provides services to public - Both English and French	50	26	7	5	5	3	5	82	11	837
2014	Provides services to public - English only	64	20	6	3	4	2	1	86	8	454
2014	Provides services to public - French only	46	46	8	0	0	0	0	92	0	13
2014	Provides services to public - Both English and French	48	28	6	4	6	3	4	82	11	785
2011	Provides services to public - English only	56	27	6	5	2	1	2	86	8	513
2011	Provides services to public - French only	28	44	21	0	7	0	0	72	7	14
2011	Provides services to public - Both English and French	45	27	9	7	6	2	4	76	14	948

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	58	19	11	5	6	1	78	11	453
2019	Provides services to public - French only	51	21	8	9	11	0	72	20	10
2019	Provides services to public - Both English and French	62	21	8	3	4	1	84	7	761
2017	Provides services to public - English only	54	24	11	5	4	1	79	9	449
2017	Provides services to public - Both English and French	56	25	9	4	4	1	83	8	838

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	26	11	6	6	0	77	12	454
2019	Provides services to public - French only	41	39	0	9	11	0	80	20	10
2019	Provides services to public - Both English and French	54	27	9	4	6	1	81	10	764
2017	Provides services to public - English only	52	24	11	6	5	0	77	12	449
2017	Provides services to public - Both English and French	52	29	8	5	5	0	81	11	836
2014	Provides services to public - English only	56	27	9	6	3	0	83	9	454
2014	Provides services to public - French only	30	62	8	0	0	0	92	0	13
2014	Provides services to public - Both English and French	47	30	11	5	5	0	78	10	784

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	44	7	13	5	7	0	74	18	46
2019	Provides services to public - Both English and French	27	41	17	10	3	1	1	70	13	173

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	26	16	13	8	8	0	60	23	451
2019	Provides services to public - French only	0	11	0	33	19	38	0	17	83	10
2019	Provides services to public - Both English and French	30	35	15	7	7	6	0	70	15	758
2017	Provides services to public - English only	26	26	19	9	10	11	0	57	21	451
2017	Provides services to public - Both English and French	25	32	18	8	9	8	0	62	19	838
2014	Provides services to public - English only	29	29	16	8	6	12	1	66	16	454
2014	Provides services to public - French only	8	61	16	15	0	0	0	69	15	13
2014	Provides services to public - Both English and French	24	37	16	8	7	9	0	67	15	785
2011	Provides services to public - English only	21	25	23	10	11	9	1	51	23	516
2011	Provides services to public - French only	14	14	42	22	8	0	0	28	30	14
2011	Provides services to public - Both English and French	22	30	22	11	7	8	1	57	19	951

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	26	17	16	13	3	0	52	30	452
2019	Provides services to public - French only	0	28	11	9	32	20	0	35	51	10
2019	Provides services to public - Both English and French	29	34	18	9	8	2	0	64	17	759
2017	Provides services to public - English only	20	26	20	17	14	3	0	47	32	450
2017	Provides services to public - Both English and French	24	31	21	11	11	3	0	57	22	840
2014	Provides services to public - English only	24	29	20	15	10	3	0	54	25	455
2014	Provides services to public - French only	8	54	30	0	8	0	0	62	8	13
2014	Provides services to public - Both English and French	21	37	21	11	8	2	0	59	20	784
2011	Provides services to public - English only	15	31	20	15	15	4	0	48	32	512
2011	Provides services to public - French only	14	14	28	37	7	0	0	28	44	14
2011	Provides services to public - Both English and French	17	33	24	12	11	3	0	52	24	947
2008	Provides services to public - English only	18	33	16	15	16	2	1	52	32	555
2008	Provides services to public - French only	33	32	17	12	0	6	0	69	12	16
2008	Provides services to public - Both English and French	18	31	22	16	10	2	0	51	27	864

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	25	20	19	14	6	0	44	35	452
2019	Provides services to public - French only	0	18	21	9	21	31	0	25	44	10
2019	Provides services to public - Both English and French	23	33	20	10	9	5	0	59	20	758
2017	Provides services to public - English only	14	24	21	20	16	6	0	40	38	451
2017	Provides services to public - Both English and French	18	28	21	16	11	6	1	49	28	836
2014	Provides services to public - English only	15	31	20	17	11	6	0	49	29	454
2014	Provides services to public - French only	8	31	38	23	0	0	0	39	23	13
2014	Provides services to public - Both English and French	13	32	25	17	8	6	0	47	27	785
2011	Provides services to public - English only	11	27	20	23	14	4	0	40	39	514
2011	Provides services to public - French only	14	21	37	28	0	0	0	35	28	14
2011	Provides services to public - Both English and French	12	30	25	17	9	6	0	45	28	948
2008	Provides services to public - English only	8	30	17	21	19	5	0	40	42	553
2008	Provides services to public - French only	24	28	30	12	0	6	0	56	12	16
2008	Provides services to public - Both English and French	9	31	26	18	10	6	0	43	30	862

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	28	19	17	17	3	0	46	34	451
2019	Provides services to public - French only	0	20	11	9	32	28	0	28	57	10
2019	Provides services to public - Both English and French	21	33	18	14	10	3	0	57	24	758
2017	Provides services to public - English only	16	27	20	15	17	4	0	45	34	450
2017	Provides services to public - Both English and French	20	32	18	13	13	4	0	54	27	836
2014	Provides services to public - English only	18	35	18	15	9	4	0	56	25	454
2014	Provides services to public - French only	8	54	23	16	0	0	0	62	16	13
2014	Provides services to public - Both English and French	15	36	22	15	9	3	0	53	24	785
2011	Provides services to public - English only	14	29	19	21	14	2	0	44	36	513
2011	Provides services to public - French only	7	42	29	21	0	0	0	49	21	14
2011	Provides services to public - Both English and French	14	34	22	15	10	4	0	50	27	950
2008	Provides services to public - English only	13	32	17	19	14	4	0	47	35	552
2008	Provides services to public - French only	20	57	13	6	0	0	4	80	6	16
2008	Provides services to public - Both English and French	14	34	19	21	9	3	0	50	30	864

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	18	8	4	5	15	3	80	11	453
2019	Provides services to public - French only	48	28	13	0	0	0	11	85	0	10
2019	Provides services to public - Both English and French	52	23	14	5	3	3	1	78	8	761

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	42	17	10	5	1	67	15	453
2019	Provides services to public - French only	9	52	28	11	0	0	61	11	10
2019	Provides services to public - Both English and French	32	44	15	5	3	1	77	8	761
2017	Provides services to public - English only	23	39	17	13	6	2	63	20	450
2017	Provides services to public - Both English and French	27	43	16	8	4	2	72	12	837
2014	Provides services to public - English only	28	42	15	9	4	2	72	13	455
2014	Provides services to public - French only	15	46	31	0	8	0	62	8	13
2014	Provides services to public - Both English and French	22	45	18	8	3	3	69	12	785
2011	Provides services to public - English only	24	38	18	12	6	2	64	18	513
2011	Provides services to public - French only	14	43	21	21	0	0	57	21	14
2011	Provides services to public - Both English and French	25	39	19	10	5	2	65	15	948

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	29	22	20	11	2	45	32	449
2019	Provides services to public - French only	9	19	28	24	11	9	31	38	10
2019	Provides services to public - Both English and French	18	37	21	13	8	3	58	21	762

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	30	17	12	8	4	2	61	21	453
2019	Provides services to public - French only	9	19	27	11	21	0	13	33	37	10
2019	Provides services to public - Both English and French	30	36	15	10	6	3	1	69	16	763
2017	Provides services to public - English only	31	33	13	10	7	5	2	69	18	448
2017	Provides services to public - Both English and French	29	37	14	9	7	4	1	70	16	839
2014	Provides services to public - English only	40	33	13	6	3	4	1	76	10	454
2014	Provides services to public - French only	15	61	24	0	0	0	0	76	0	13
2014	Provides services to public - Both English and French	30	38	15	8	4	4	1	71	13	784
2011	Provides services to public - English only	31	31	17	7	6	5	3	67	15	515
2011	Provides services to public - French only	28	21	14	23	14	0	0	49	37	14
2011	Provides services to public - Both English and French	29	34	15	11	6	3	1	66	18	945
2008	Provides services to public - English only	25	30	17	11	8	6	2	60	21	555
2008	Provides services to public - French only	30	41	13	6	5	5	0	74	12	16
2008	Provides services to public - Both English and French	25	33	16	14	7	4	2	61	22	862

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	33	25	8	6	2	61	14	453
2019	Provides services to public - French only	9	27	41	0	0	22	47	0	10
2019	Provides services to public - Both English and French	33	35	19	6	4	2	70	10	762

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	19	18	15	16	11	2	44	36	453
2019	Provides services to public - French only	0	28	19	13	31	9	0	31	48	10
2019	Provides services to public - Both English and French	20	21	18	13	14	12	2	49	31	762
2017	Provides services to public - English only	15	20	17	13	18	15	2	42	37	450
2017	Provides services to public - Both English and French	16	19	20	12	17	13	4	42	35	840
2014	Provides services to public - English only	17	23	20	14	13	12	1	46	32	454
2014	Provides services to public - French only	8	62	22	8	0	0	0	69	8	13
2014	Provides services to public - Both English and French	11	20	21	14	17	12	4	38	37	785
2011	Provides services to public - English only	13	18	22	13	17	14	2	37	36	515
2011	Provides services to public - French only	14	21	28	14	14	8	0	39	31	14
2011	Provides services to public - Both English and French	11	20	20	16	15	13	4	38	38	950

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	29	18	15	14	3	0	51	31	448
2019	Provides services to public - French only	20	11	28	8	24	9	0	34	35	10
2019	Provides services to public - Both English and French	27	34	17	11	9	2	0	63	20	763
2017	Provides services to public - English only	23	26	21	14	14	2	0	50	29	451
2017	Provides services to public - Both English and French	30	34	17	9	7	3	0	66	17	834
2014	Provides services to public - English only	23	28	18	17	12	3	0	52	29	454
2014	Provides services to public - French only	15	62	23	0	0	0	0	77	0	13
2014	Provides services to public - Both English and French	23	38	18	11	7	3	0	63	18	785
2011	Provides services to public - English only	19	33	17	15	15	1	1	53	30	515
2011	Provides services to public - French only	42	36	0	14	7	0	0	79	21	14
2011	Provides services to public - Both English and French	26	36	17	12	8	1	0	63	20	948
2008	Provides services to public - English only	15	37	19	15	12	2	0	53	27	554
2008	Provides services to public - French only	33	43	18	6	0	0	0	76	6	16
2008	Provides services to public - Both English and French	23	36	18	13	8	1	0	60	22	861

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	25	14	15	24	3	1	45	40	454
2019	Provides services to public - French only	11	9	19	11	41	9	0	22	57	10
2019	Provides services to public - Both English and French	24	31	15	13	14	2	1	56	28	763
2017	Provides services to public - English only	16	21	16	18	27	1	1	38	46	451
2017	Provides services to public - Both English and French	21	29	16	15	16	3	1	52	32	837
2014	Provides services to public - English only	17	21	17	21	22	1	0	38	44	454
2014	Provides services to public - French only	8	38	15	15	15	0	8	50	33	13
2014	Provides services to public - Both English and French	14	24	20	17	19	2	3	40	39	785
2011	Provides services to public - English only	11	26	13	16	31	0	2	38	49	515
2011	Provides services to public - French only	35	14	0	15	35	0	0	49	51	14
2011	Provides services to public - Both English and French	14	25	17	20	19	2	2	41	41	944
2008	Provides services to public - English only	12	27	14	19	23	2	1	41	44	554
2008	Provides services to public - French only	24	13	11	21	18	0	12	42	45	16
2008	Provides services to public - Both English and French	16	29	17	19	16	2	2	47	36	863

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	53	20	11	6	4	1	4	77	11	452
2019	Provides services to public - French only	53	27	11	0	0	9	0	88	0	10
2019	Provides services to public - Both English and French	52	21	14	5	4	1	4	76	9	761

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	13	13	3	7	3	11	73	12	453
2019	Provides services to public - French only	18	21	11	33	0	9	8	47	40	10
2019	Provides services to public - Both English and French	67	9	6	1	2	2	12	88	4	762

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	26	16	5	8	2	4	70	13	453
2019	Provides services to public - French only	40	11	21	8	11	9	0	56	21	10
2019	Provides services to public - Both English and French	50	22	12	6	4	3	4	77	10	762

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	48	19	13	7	6	3	4	72	14	760

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	16	17	12	12	2	5	56	26	453
2019	Provides services to public - French only	0	0	29	19	42	9	0	0	68	10
2019	Provides services to public - Both English and French	51	13	11	7	8	3	6	70	17	762

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	65	12	9	4	3	2	5	83	7	762

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	70	7	7	3	4	6	4	85	8	448
2019	Provides services to public - French only	59	8	0	11	0	9	13	86	14	10
2019	Provides services to public - Both English and French	73	7	6	3	3	4	4	87	6	760

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	79	5	3	2	1	3	8	94	3	759

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	34	22	15	8	4	53	24	451
2019	Provides services to public - French only	11	28	41	0	11	9	43	12	10
2019	Provides services to public - Both English and French	23	40	18	8	6	4	66	15	763
2017	Provides services to public - English only	15	31	23	14	12	4	49	27	450
2017	Provides services to public - Both English and French	20	33	23	12	7	4	56	20	838

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	37	13	9	6	3	0	71	16	450
2019	Provides services to public - French only	20	33	20	8	11	8	0	58	20	10
2019	Provides services to public - Both English and French	41	37	12	4	3	2	0	80	8	758
2017	Provides services to public - English only	32	38	16	7	5	3	0	72	12	450
2017	Provides services to public - Both English and French	37	42	12	3	3	2	0	81	6	837
2014	Provides services to public - English only	45	34	10	5	2	3	0	82	8	455
2014	Provides services to public - French only	23	39	23	0	0	8	8	73	0	13
2014	Provides services to public - Both English and French	38	40	12	4	3	3	0	80	7	785
2011	Provides services to public - English only	31	34	17	8	6	4	0	68	15	514
2011	Provides services to public - French only	21	29	42	7	0	0	0	51	7	14
2011	Provides services to public - Both English and French	30	39	16	6	5	4	0	72	11	947

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	34	15	3	3	3	0	78	6	452
2019	Provides services to public - French only	33	40	8	0	11	8	0	80	11	10
2019	Provides services to public - Both English and French	51	29	11	3	3	3	1	82	6	762
2017	Provides services to public - English only	35	34	17	4	5	5	0	73	10	450
2017	Provides services to public - Both English and French	37	37	15	3	3	4	0	77	7	838
2014	Provides services to public - English only	48	29	12	3	2	6	0	82	5	454
2014	Provides services to public - French only	23	39	15	8	0	8	8	73	9	13
2014	Provides services to public - Both English and French	40	37	13	2	2	6	1	82	4	785

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	30	11	8	5	1	0	75	13	451
2019	Provides services to public - French only	31	46	13	0	11	0	0	76	11	10
2019	Provides services to public - Both English and French	54	30	8	5	3	0	0	85	7	762
2017	Provides services to public - English only	40	33	13	7	7	0	0	73	14	450
2017	Provides services to public - Both English and French	45	37	8	5	3	1	0	83	9	838
2014	Provides services to public - English only	51	30	10	5	3	1	0	82	7	455
2014	Provides services to public - French only	38	46	16	0	0	0	0	84	0	13
2014	Provides services to public - Both English and French	42	39	12	5	2	1	0	81	7	785
2011	Provides services to public - English only	39	33	15	9	4	1	0	73	13	513
2011	Provides services to public - French only	28	50	21	0	0	0	0	79	0	14
2011	Provides services to public - Both English and French	37	40	12	7	4	1	0	77	11	941
2008	Provides services to public - English only	32	41	12	7	7	1	0	74	14	552
2008	Provides services to public - French only	32	63	0	0	0	0	4	100	0	16
2008	Provides services to public - Both English and French	33	41	14	8	4	0	0	74	12	863

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	28	18	11	8	1	63	18	452
2019	Provides services to public - French only	0	47	33	0	11	9	52	12	10
2019	Provides services to public - Both English and French	45	31	13	5	5	0	76	10	761
2017	Provides services to public - English only	29	31	22	8	10	0	61	17	449
2017	Provides services to public - Both English and French	38	32	16	8	5	1	70	13	834
2014	Provides services to public - English only	34	35	14	11	5	1	69	16	455
2014	Provides services to public - French only	31	39	15	16	0	0	69	16	13
2014	Provides services to public - Both English and French	30	38	19	7	5	1	69	12	785
2011	Provides services to public - English only	28	34	17	13	7	1	63	20	514
2011	Provides services to public - French only	21	43	21	14	0	0	64	14	14
2011	Provides services to public - Both English and French	27	37	21	9	5	1	65	14	942

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	33	15	13	7	0	0	64	20	454
2019	Provides services to public - French only	9	47	9	24	11	0	0	56	34	10
2019	Provides services to public - Both English and French	43	34	12	5	5	0	0	77	10	761
2017	Provides services to public - English only	26	33	21	11	9	0	0	60	19	450
2017	Provides services to public - Both English and French	35	34	17	8	5	1	0	70	13	837
2014	Provides services to public - English only	33	36	14	11	5	1	0	69	16	454
2014	Provides services to public - French only	31	39	15	16	0	0	0	69	16	13
2014	Provides services to public - Both English and French	30	38	18	10	4	1	0	68	14	785
2011	Provides services to public - English only	28	37	16	12	7	0	0	65	19	512
2011	Provides services to public - French only	21	43	21	7	7	0	0	64	14	14
2011	Provides services to public - Both English and French	26	42	18	9	5	0	0	68	14	945
2008	Provides services to public - English only	28	37	16	12	7	1	0	65	19	555
2008	Provides services to public - French only	33	46	12	0	5	0	4	82	6	16
2008	Provides services to public - Both English and French	28	39	17	10	6	0	0	67	15	863

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	37	24	19	10	7	2	1	63	18	764
2017	Provides services to public - English only	28	24	20	12	10	5	1	55	24	450
2017	Provides services to public - Both English and French	33	24	19	11	8	4	1	60	20	836
2014	Provides services to public - English only	35	26	16	12	7	4	0	64	20	455
2014	Provides services to public - French only	23	31	23	0	16	8	0	58	17	13
2014	Provides services to public - Both English and French	29	25	22	12	8	4	1	57	20	784
2011	Provides services to public - English only	29	26	18	11	10	5	1	59	22	514
2011	Provides services to public - French only	28	37	7	14	14	0	0	65	28	14
2011	Provides services to public - Both English and French	28	29	19	11	9	4	1	59	21	946
2008	Provides services to public - English only	25	27	17	13	9	8	1	57	25	554
2008	Provides services to public - French only	46	33	12	5	0	0	4	82	6	16
2008	Provides services to public - Both English and French	28	27	18	13	9	4	1	57	24	863

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	19	45	36	454
2019	Provides services to public - French only	20	48	32	10
2019	Provides services to public - Both English and French	31	34	35	763
2017	Provides services to public - English only	20	47	33	451
2017	Provides services to public - Both English and French	29	37	34	839
2014	Provides services to public - English only	18	54	28	455
2014	Provides services to public - French only	23	46	31	13
2014	Provides services to public - Both English and French	27	38	35	784
2011	Provides services to public - English only	19	48	33	515
2011	Provides services to public - French only	28	72	0	14
2011	Provides services to public - Both English and French	27	40	34	950

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - Both English and French	11	31	43	3	3	9	234
2017	Provides services to public - English only	25	15	34	11	7	8	87
2017	Provides services to public - Both English and French	19	22	42	7	3	7	241
2014	Provides services to public - English only	40	14	25	18	9999	3	80
2014	Provides services to public - Both English and French	18	23	39	10	9999	11	212
2011	Provides services to public - English only	40	12	27	17	9999	3	97
2011	Provides services to public - Both English and French	21	21	39	7	9999	12	252

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	47	7	6	3	0	0	84	9	452
2019	Provides services to public - French only	28	41	11	20	0	0	0	69	20	10
2019	Provides services to public - Both English and French	34	43	11	5	4	1	2	79	10	756

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	53	23	9	5	3	5	1	81	9	454
2019	Provides services to public - French only	28	52	11	0	0	9	0	88	0	10
2019	Provides services to public - Both English and French	54	25	8	3	1	6	3	86	5	756

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	15	85	763

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	45	55	114

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	67	33	114

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	5	95	114

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	114

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	6	94	114

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	10	90	114

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	37	63	114

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	48	52	114

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	43	57	114

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	48	52	114

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	33	67	114

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	46	54	114

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	35	65	114

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	4	96	114

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	114

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	51	49	114

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	24	76	114

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	114

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	58	42	110

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	36	64	110

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	11	89	110

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	110

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	16	84	110

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	7	93	110

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	110

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	17	83	110

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	21	79	110

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	11	89	102

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	22	78	102

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	102

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	102

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	102

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	6	94	102

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	16	84	102

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	15	85	102

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	16	84	102

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	34	66	102

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	11	89	102

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	53	47	102

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	41	59	102

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	10	90	102

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	17	83	755

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	11	18	8	8	27	10	46	25	454
2019	Provides services to public - French only	0	13	0	18	11	31	28	32	68	10
2019	Provides services to public - Both English and French	19	14	17	6	7	28	9	53	20	760
2017	Provides services to public - English only	16	12	20	6	8	32	7	45	22	451
2017	Provides services to public - Both English and French	14	17	18	5	6	28	12	52	18	840
2014	Provides services to public - English only	21	15	18	5	3	31	7	59	12	454
2014	Provides services to public - French only	15	15	15	0	0	38	16	66	0	13
2014	Provides services to public - Both English and French	15	18	19	5	5	29	9	52	16	785

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	25	14	8	7	12	1	67	17	453
2019	Provides services to public - French only	9	13	20	8	11	20	19	37	30	10
2019	Provides services to public - Both English and French	34	31	15	6	4	9	2	72	11	762
2017	Provides services to public - English only	28	21	21	7	6	16	1	59	16	451
2017	Provides services to public - Both English and French	24	31	18	7	5	13	2	65	13	839
2014	Provides services to public - English only	36	25	16	5	3	14	1	71	10	455
2014	Provides services to public - French only	23	31	23	0	0	15	8	70	0	13
2014	Provides services to public - Both English and French	24	33	18	5	3	13	3	68	10	785
2011	Provides services to public - English only	31	30	20	6	5	8	0	67	12	515
2011	Provides services to public - French only	14	35	21	21	0	8	0	54	23	14
2011	Provides services to public - Both English and French	26	34	19	6	4	10	0	67	12	949

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	762

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	29	71	55

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	77	23	55

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	55

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	10	90	55

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	10	90	55

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	13	87	53

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	13	87	53

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	53

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	39	61	53

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	21	79	53

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	20	80	53

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	53

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	20	80	53

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	53

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	53

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	28	72	53

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	13	87	53

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	9	91	53

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	53

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	9	91	53

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	11	89	53

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	51	49	53

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	22	78	43

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	13	87	43

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	23	77	43

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	26	74	43

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	28	72	43

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	45	55	43

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	55	45	43

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	11	89	760

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	13	20	4	3	32	8	54	12	450
2019	Provides services to public - French only	0	13	18	0	11	31	28	32	26	10
2019	Provides services to public - Both English and French	19	15	19	3	4	31	9	57	12	757
2017	Provides services to public - English only	16	11	20	3	5	39	6	48	15	450
2017	Provides services to public - Both English and French	16	17	17	3	4	33	9	58	12	838
2014	Provides services to public - English only	21	13	18	2	2	36	8	61	7	454
2014	Provides services to public - French only	15	8	23	0	0	38	16	50	0	13
2014	Provides services to public - Both English and French	15	16	20	2	2	36	9	55	8	784

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	27	16	4	4	13	1	73	9	454
2019	Provides services to public - French only	20	13	28	0	11	20	8	46	15	10
2019	Provides services to public - Both English and French	37	29	15	3	3	11	2	76	7	762
2017	Provides services to public - English only	30	19	21	4	4	18	3	63	10	448
2017	Provides services to public - Both English and French	29	30	16	3	4	15	3	72	8	837
2014	Provides services to public - English only	37	22	17	3	2	18	1	73	6	455
2014	Provides services to public - French only	23	31	15	8	0	15	8	70	10	13
2014	Provides services to public - Both English and French	26	30	19	2	2	17	3	71	6	784
2011	Provides services to public - English only	32	30	17	5	3	12	0	71	10	514
2011	Provides services to public - French only	21	50	21	0	0	8	0	77	0	14
2011	Provides services to public - Both English and French	31	33	18	3	3	13	0	73	7	950

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	28	19	12	14	0	1	55	26	453
2019	Provides services to public - French only	13	28	28	20	11	0	0	41	31	10
2019	Provides services to public - Both English and French	25	29	20	13	11	1	2	55	24	758
2017	Provides services to public - English only	23	25	22	14	15	0	1	48	30	449
2017	Provides services to public - Both English and French	24	20	19	15	18	1	3	46	35	839

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	27	26	17	10	0	1	45	28	452
2019	Provides services to public - French only	21	39	20	0	11	9	0	66	12	10
2019	Provides services to public - Both English and French	21	27	25	16	11	0	0	48	27	761
2017	Provides services to public - English only	16	31	28	14	10	0	1	47	24	451
2017	Provides services to public - Both English and French	20	25	28	14	12	0	1	46	26	839

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	31	22	9	7	0	1	63	15	450
2019	Provides services to public - French only	41	20	21	9	0	0	8	67	10	10
2019	Provides services to public - Both English and French	28	29	23	10	8	1	1	58	18	755
2017	Provides services to public - English only	30	31	22	7	8	0	2	62	15	450
2017	Provides services to public - Both English and French	26	29	24	12	7	0	2	56	20	837

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	26	21	13	12	1	1	52	27	451
2019	Provides services to public - French only	0	41	8	20	21	9	0	46	45	10
2019	Provides services to public - Both English and French	20	23	24	13	17	1	1	45	31	757
2017	Provides services to public - English only	29	21	20	12	13	2	3	52	26	451
2017	Provides services to public - Both English and French	21	23	23	16	14	1	1	45	31	837

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	21	11	3	2	1	4	82	6	452
2019	Provides services to public - French only	59	0	11	0	0	9	21	85	0	10
2019	Provides services to public - Both English and French	48	23	11	6	5	1	7	76	12	757
2017	Provides services to public - English only	51	20	11	5	3	0	9	80	8	450
2017	Provides services to public - Both English and French	42	23	14	6	3	1	11	73	11	841

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	25	18	9	8	0	65	17	453
2019	Provides services to public - French only	29	31	18	0	9	13	69	11	10
2019	Provides services to public - Both English and French	33	30	19	7	8	1	65	16	758
2017	Provides services to public - English only	37	29	18	10	4	1	67	15	450
2017	Provides services to public - Both English and French	33	28	21	10	7	0	62	17	839

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	30	24	12	5	1	0	59	17	454
2019	Provides services to public - French only	36	31	0	0	20	0	13	77	23	10
2019	Provides services to public - Both English and French	30	32	22	9	5	1	1	63	14	757
2017	Provides services to public - English only	24	33	21	12	7	0	2	59	19	450
2017	Provides services to public - Both English and French	30	30	20	11	5	1	2	62	17	838

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	30	23	10	6	0	0	60	17	454
2019	Provides services to public - French only	36	22	11	21	9	0	0	59	31	10
2019	Provides services to public - Both English and French	30	30	22	11	6	1	1	61	17	760
2017	Provides services to public - English only	24	31	20	15	6	0	3	57	22	449
2017	Provides services to public - Both English and French	26	29	21	13	7	1	2	57	21	836

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	35	30	19	8	6	1	1	65	15	758
2017	Provides services to public - English only	34	29	15	11	8	1	2	65	19	451
2017	Provides services to public - Both English and French	33	29	19	10	7	1	2	64	17	839

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	43	25	14	9	7	1	1	70	16	761

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	30	20	11	7	0	1	62	18	452
2019	Provides services to public - French only	28	18	20	13	21	0	0	46	34	10
2019	Provides services to public - Both English and French	36	27	22	9	5	1	1	64	14	755
2017	Provides services to public - English only	28	34	17	12	5	0	2	64	18	448
2017	Provides services to public - Both English and French	31	30	20	11	7	1	2	62	18	838

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	28	10	6	4	2	79	10	447
2019	Provides services to public - French only	31	16	11	11	0	32	69	16	10
2019	Provides services to public - Both English and French	56	22	12	5	3	2	80	8	753
2017	Provides services to public - English only	55	20	13	5	4	3	77	9	449
2017	Provides services to public - Both English and French	57	20	12	6	2	3	79	9	840

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	13	3	2	3	1	7	91	5	453
2019	Provides services to public - French only	60	8	0	0	0	0	32	100	0	10
2019	Provides services to public - Both English and French	73	11	5	2	1	1	7	91	4	758
2017	Provides services to public - English only	70	13	7	5	1	1	3	86	7	451
2017	Provides services to public - Both English and French	68	11	7	5	4	1	4	84	9	840

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	12	5	5	6	1	2	84	11	452
2019	Provides services to public - French only	62	8	9	0	11	0	9	78	12	10
2019	Provides services to public - Both English and French	69	14	5	4	5	1	3	86	9	759
2017	Provides services to public - English only	58	27	8	3	1	1	3	88	4	450
2017	Provides services to public - Both English and French	55	24	10	5	3	0	3	82	8	839

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	25	8	4	4	0	2	84	8	448
2019	Provides services to public - French only	37	24	39	0	0	0	0	61	0	10
2019	Provides services to public - Both English and French	56	25	10	4	2	1	1	83	7	757
2017	Provides services to public - English only	56	19	11	7	4	1	2	78	11	450
2017	Provides services to public - Both English and French	59	14	10	8	5	0	3	76	14	835

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	18	10	6	6	0	1	78	12	451
2019	Provides services to public - French only	60	11	9	0	20	0	0	71	20	10
2019	Provides services to public - Both English and French	60	19	10	5	5	1	1	80	10	757
2017	Provides services to public - English only	54	7	3	2	0	1	33	93	3	448
2017	Provides services to public - Both English and French	53	11	6	2	1	0	26	88	4	835

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	9	3	1	1	0	26	94	2	450
2019	Provides services to public - French only	39	0	0	0	0	0	61	100	0	10
2019	Provides services to public - Both English and French	58	11	4	3	1	1	21	90	5	754
2017	Provides services to public - English only	55	29	9	2	0	1	5	89	2	448
2017	Provides services to public - Both English and French	60	19	11	2	2	0	5	84	4	831

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	22	11	3	1	0	3	84	4	451
2019	Provides services to public - French only	50	31	9	11	0	0	0	80	11	10
2019	Provides services to public - Both English and French	64	20	8	2	2	1	3	87	4	754
2017	Provides services to public - English only	65	17	8	4	2	1	4	86	6	450
2017	Provides services to public - Both English and French	69	14	6	3	2	1	5	88	6	837

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	73	17	3	2	2	0	2	93	4	452
2019	Provides services to public - French only	71	20	0	0	0	0	9	100	0	10
2019	Provides services to public - Both English and French	76	10	5	3	3	1	2	89	6	759
2017	Provides services to public - English only	50	29	12	4	1	0	3	82	5	449
2017	Provides services to public - Both English and French	50	27	14	4	2	0	3	80	6	833

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	56	23	11	5	3	0	2	81	7	451
2019	Provides services to public - French only	69	11	11	0	0	0	9	88	0	10
2019	Provides services to public - Both English and French	52	26	12	4	3	1	3	80	7	757

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	34	34	10	5	0	50	15	453
2019	Provides services to public - French only	8	61	20	0	11	0	69	11	10
2019	Provides services to public - Both English and French	18	32	33	12	5	0	50	17	759
2017	Provides services to public - English only	12	34	35	15	4	0	45	19	451
2017	Provides services to public - Both English and French	14	30	32	16	7	1	45	23	837

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	9	15	36	26	13	1	38	25	754
2017	Provides services to public - English only	7	18	40	24	11	1	35	25	448
2017	Provides services to public - Both English and French	8	19	36	22	14	1	36	27	839

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	36	15	6	6	2	73	12	453
2019	Provides services to public - French only	20	41	11	0	0	28	85	0	10
2019	Provides services to public - Both English and French	39	37	14	5	3	2	78	8	757
2017	Provides services to public - English only	20	36	23	8	9	3	59	18	451
2017	Provides services to public - Both English and French	25	41	18	6	5	6	71	11	837

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	30	15	13	11	2	60	25	453
2019	Provides services to public - French only	9	19	40	11	21	0	28	32	10
2019	Provides services to public - Both English and French	28	34	19	9	8	1	63	17	761
2017	Provides services to public - English only	21	30	21	14	11	3	53	26	446
2017	Provides services to public - Both English and French	22	38	17	10	11	2	61	21	838

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	452
2019	Provides services to public - French only	0	100	10
2019	Provides services to public - Both English and French	16	84	761
2017	Provides services to public - English only	17	83	450
2017	Provides services to public - Both English and French	16	84	838
2014	Provides services to public - English only	16	84	454
2014	Provides services to public - French only	0	100	13
2014	Provides services to public - Both English and French	13	87	783

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	69	31	63
2019	Provides services to public - Both English and French	80	20	121
2017	Provides services to public - English only	82	18	77
2017	Provides services to public - Both English and French	83	17	132
2014	Provides services to public - English only	83	17	69
2014	Provides services to public - Both English and French	78	22	103

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	33	7	3	12	0	0	78	15	43
2019	Provides services to public - Both English and French	49	34	2	10	4	0	1	84	14	97
2017	Provides services to public - English only	45	36	6	8	5	0	0	81	13	62
2017	Provides services to public - Both English and French	51	35	4	8	3	0	0	86	11	109
2014	Provides services to public - English only	53	24	16	2	5	0	0	77	7	57
2014	Provides services to public - Both English and French	56	29	5	9	0	1	0	86	9	80

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	37	19	9	8	3	0	24	76	454
2019	Provides services to public - French only	24	47	9	11	0	9	0	26	74	10
2019	Provides services to public - Both English and French	29	32	19	8	8	1	2	30	70	763
2017	Provides services to public - English only	26	29	19	12	9	5	1	27	73	450
2017	Provides services to public - Both English and French	31	22	20	13	9	3	2	33	67	839

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	57	43	518

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	43	57	505

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	13	23	20	19	14	3	8	40	37	498
2017	Provides services to public - English only	14	16	16	16	24	4	10	35	46	309
2017	Provides services to public - Both English and French	10	21	20	13	25	2	9	36	42	542

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	7	18	17	20	27	3	8	29	52	498
2017	Provides services to public - English only	3	6	17	12	47	5	10	11	69	308
2017	Provides services to public - Both English and French	3	9	12	18	49	2	7	13	73	542

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	19	14	7	10	1	9	64	20	443
2019	Provides services to public - French only	62	8	9	0	11	9	0	78	12	10
2019	Provides services to public - Both English and French	40	16	13	9	12	1	9	62	23	739

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment