2019 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	42	5	11	4	81	15	1228
2019	Does not provide services to public	46	42	4	6	2	88	8	2564
2017	Provides services to public	34	45	6	10	4	80	14	1305
2017	Does not provide services to public	42	44	4	7	2	86	10	2271
2014	Provides services to public	30	46	8	12	4	76	16	1258
2014	Does not provide services to public	40	44	5	9	3	83	12	2283
2011	Provides services to public	38	44	6	9	3	82	12	1482
2011	Does not provide services to public	43	43	4	7	2	86	9	2434
2008	Provides services to public	38	45	6	10	2	82	12	1434
2008	Does not provide services to public	46	41	4	7	2	87	9	2097

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	19	6	7	3	1	84	10	1229
2019	Does not provide services to public	64	21	5	5	3	0	86	9	2559
2017	Provides services to public	58	24	6	7	3	1	83	10	1302
2017	Does not provide services to public	63	21	5	7	3	0	84	10	2268
2014	Provides services to public	54	24	9	8	4	1	80	12	1259
2014	Does not provide services to public	57	25	6	8	3	1	82	11	2284
2011	Provides services to public	57	21	6	9	5	1	79	14	1481
2011	Does not provide services to public	61	20	5	10	3	1	81	13	2432
2008	Provides services to public	57	20	7	10	5	1	78	15	1435
2008	Does not provide services to public	58	22	7	9	4	0	80	13	2098

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	32	8	9	5	1	78	14	1227
2019	Does not provide services to public	48	33	6	9	4	0	81	13	2560
2017	Provides services to public	44	33	8	9	6	1	77	14	1303
2017	Does not provide services to public	47	33	6	9	5	0	80	14	2271
2014	Provides services to public	44	35	8	8	5	0	78	13	1255
2014	Does not provide services to public	49	33	6	8	4	0	82	12	2281
2011	Provides services to public	40	40	9	7	4	0	80	11	1474
2011	Does not provide services to public	50	34	6	7	3	0	84	10	2422

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	39	12	13	6	1	69	18	1219
2019	Does not provide services to public	33	41	11	11	4	1	74	15	2548
2018	Provides services to public	31	43	10	11	5	0	74	16	1143
2018	Does not provide services to public	30	44	11	9	4	1	76	13	2287
2017	Provides services to public	31	39	12	11	6	0	70	18	1304
2017	Does not provide services to public	34	38	11	11	5	1	73	16	2271
2014	Provides services to public	32	38	13	11	5	0	70	16	1257
2014	Does not provide services to public	34	39	10	10	5	1	74	15	2284
2011	Provides services to public	31	42	13	9	4	1	74	12	1477
2011	Does not provide services to public	32	40	13	9	4	1	74	13	2436
2008	Provides services to public	30	44	12	10	4	1	74	14	1436
2008	Does not provide services to public	31	42	13	9	3	1	74	12	2092

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	33	8	7	3	1	1	82	10	1225
2019	Does not provide services to public	54	33	7	4	2	0	0	87	5	2544
2017	Provides services to public	47	36	8	5	3	0	0	84	8	1300
2017	Does not provide services to public	54	33	7	4	2	1	0	87	6	2261
2014	Provides services to public	46	37	10	5	1	1	0	84	6	1258
2014	Does not provide services to public	51	34	8	4	2	1	1	86	6	2279

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	29	9	8	5	1	0	78	13	1224
2019	Does not provide services to public	49	32	8	6	3	0	0	82	10	2553
2018	Provides services to public	46	31	10	7	4	0	0	78	12	1137
2018	Does not provide services to public	49	30	9	8	4	0	1	79	12	2286
2017	Provides services to public	47	31	10	5	6	1	0	78	11	1303
2017	Does not provide services to public	48	31	9	7	4	0	0	79	12	2267
2014	Provides services to public	41	34	12	8	5	0	0	76	12	1259
2014	Does not provide services to public	44	33	10	8	5	0	0	77	13	2281
2011	Provides services to public	42	37	10	7	4	0	1	79	10	1482
2011	Does not provide services to public	47	34	9	6	3	0	1	82	9	2432

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	13	8	6	73	14	1230
2019	Does not provide services to public	38	38	13	8	4	76	12	2560
2018	Provides services to public	33	39	14	8	5	73	13	1137
2018	Does not provide services to public	33	42	12	9	5	75	13	2281
2017	Provides services to public	31	42	13	9	5	73	14	1303
2017	Does not provide services to public	32	44	12	8	4	76	12	2269
2014	Provides services to public	28	45	14	8	5	73	13	1259
2014	Does not provide services to public	28	44	12	10	6	72	15	2282
2011	Provides services to public	32	41	14	8	5	73	13	1480
2011	Does not provide services to public	32	40	14	8	6	72	14	2430
2008	Provides services to public	30	44	13	8	5	74	14	1424
2008	Does not provide services to public	32	42	11	9	5	75	14	2093

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	36	16	10	9	1	64	20	1229
2019	Does not provide services to public	36	36	14	9	5	0	73	14	2555
2018	Provides services to public	27	33	17	12	10	0	60	22	1137
2018	Does not provide services to public	34	34	15	10	7	0	68	17	2285
2017	Provides services to public	24	37	16	12	10	0	62	22	1302
2017	Does not provide services to public	31	37	15	11	6	0	68	17	2267
2014	Provides services to public	21	35	21	14	9	0	56	23	1256
2014	Does not provide services to public	25	37	15	14	8	0	63	22	2281
2011	Provides services to public	19	38	18	14	10	0	58	24	1483
2011	Does not provide services to public	25	39	16	12	7	0	64	19	2430

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	38	13	9	5	73	14	1223
2019	Does not provide services to public	36	40	11	10	4	75	14	2550
2018	Provides services to public	36	38	12	9	4	75	13	1142
2018	Does not provide services to public	33	40	13	10	5	73	15	2289
2017	Provides services to public	35	38	13	9	5	73	13	1303
2017	Does not provide services to public	31	42	12	10	4	73	14	2266

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	10	5	3	0	83	7	1224
2019	Does not provide services to public	47	36	10	4	2	0	84	7	2547
2018	Provides services to public	47	40	8	3	2	0	87	5	1140
2018	Does not provide services to public	46	40	8	4	2	0	86	6	2289
2017	Provides services to public	41	40	9	6	3	1	82	9	1298
2017	Does not provide services to public	42	39	10	5	3	0	82	8	2265
2014	Provides services to public	39	42	11	5	2	1	82	8	1259
2014	Does not provide services to public	37	42	11	5	3	1	80	9	2283
2011	Provides services to public	37	44	11	5	2	0	81	8	1483
2011	Does not provide services to public	38	41	11	6	3	1	80	9	2430
2008	Provides services to public	40	40	11	5	3	1	80	9	1433
2008	Does not provide services to public	40	39	11	5	4	1	79	9	2098

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	35	13	11	8	68	19	1229
2019	Does not provide services to public	39	35	13	8	5	74	14	2550
2018	Provides services to public	30	35	16	10	9	65	19	1138
2018	Does not provide services to public	36	37	11	9	6	74	15	2282
2017	Provides services to public	28	36	15	12	9	64	21	1304
2017	Does not provide services to public	34	37	13	9	7	71	16	2266

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	31	11	4	3	82	6	1219
2019	Does not provide services to public	49	35	11	4	2	84	6	2539
2018	Provides services to public	45	36	12	4	3	82	6	1133
2018	Does not provide services to public	47	35	11	5	2	82	7	2268
2017	Provides services to public	47	36	10	4	2	83	6	1300
2017	Does not provide services to public	48	35	11	4	2	83	6	2262
2014	Provides services to public	54	32	8	3	2	87	5	1256
2014	Does not provide services to public	54	32	10	3	2	86	5	2282
2011	Provides services to public	54	34	8	2	1	88	4	1484
2011	Does not provide services to public	52	34	9	3	1	87	4	2434

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	37	16	11	9	0	0	64	20	1225
2019	Does not provide services to public	37	37	13	8	6	0	0	74	13	2539
2018	Provides services to public	27	38	14	13	8	0	0	65	21	1135
2018	Does not provide services to public	33	39	13	9	6	0	0	72	15	2278
2017	Provides services to public	26	36	17	11	9	1	1	63	20	1299
2017	Does not provide services to public	34	38	12	10	5	0	0	72	15	2260
2014	Provides services to public	21	39	16	14	9	0	0	60	24	1258
2014	Does not provide services to public	25	43	12	12	7	0	0	68	19	2284
2011	Provides services to public	26	40	16	11	7	0	0	66	18	1481
2011	Does not provide services to public	32	39	13	10	5	0	0	71	15	2435

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	34	15	11	10	64	21	1228
2019	Does not provide services to public	40	34	13	8	5	74	13	2556
2018	Provides services to public	29	32	18	11	9	62	20	1130
2018	Does not provide services to public	38	33	14	9	6	71	15	2276
2017	Provides services to public	29	32	18	11	10	61	21	1296
2017	Does not provide services to public	36	36	13	9	6	72	15	2264
2014	Provides services to public	24	36	16	14	10	60	24	1256
2014	Does not provide services to public	31	35	15	12	7	66	19	2284

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	40	13	9	5	0	0	73	14	1208
2019	Does not provide services to public	38	38	12	7	3	0	1	78	10	2520
2018	Provides services to public	31	35	16	11	6	0	0	67	17	1138
2018	Does not provide services to public	35	36	14	9	5	0	1	72	14	2278
2017	Provides services to public	32	36	14	11	7	0	0	69	18	1299
2017	Does not provide services to public	35	38	14	7	4	0	1	74	11	2265
2014	Provides services to public	27	40	17	10	6	0	0	67	16	1258
2014	Does not provide services to public	30	39	15	10	4	1	1	70	15	2281
2011	Provides services to public	32	42	14	7	3	0	0	75	10	1479
2011	Does not provide services to public	36	40	13	6	3	1	1	78	9	2432

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	36	13	5	4	79	8	1230
2019	Does not provide services to public	43	38	11	5	2	82	7	2558
2018	Provides services to public	39	37	15	5	3	77	9	1139
2018	Does not provide services to public	39	38	12	7	4	77	10	2291
2017	Provides services to public	38	39	13	7	3	77	9	1300
2017	Does not provide services to public	40	39	11	6	3	79	10	2265
2014	Provides services to public	37	43	12	5	3	80	9	1259
2014	Does not provide services to public	37	40	12	7	4	77	11	2283
2011	Provides services to public	38	44	10	5	3	82	8	1482
2011	Does not provide services to public	38	43	10	6	3	81	9	2433
2008	Provides services to public	38	43	9	7	3	81	10	1434
2008	Does not provide services to public	40	43	8	6	3	83	9	2097

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	32	16	8	5	0	71	13	1227
2019	Does not provide services to public	41	34	15	6	3	0	75	9	2548
2018	Provides services to public	37	31	18	9	5	0	69	14	1141
2018	Does not provide services to public	39	31	16	8	4	0	71	13	2293
2017	Provides services to public	39	34	16	6	4	1	74	10	1303
2017	Does not provide services to public	38	35	15	8	2	1	74	10	2272
2014	Provides services to public	34	38	17	7	3	0	72	10	1257
2014	Does not provide services to public	38	36	17	6	3	0	75	9	2284
2011	Provides services to public	35	35	18	7	4	0	71	11	1481
2011	Does not provide services to public	36	39	16	5	3	0	76	9	2429
2008	Provides services to public	26	39	20	9	5	0	65	14	1436
2008	Does not provide services to public	28	39	19	8	5	0	68	13	2099

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	22	33	21	11	1	2	33	34	1226
2019	Does not provide services to public	9	23	37	21	9	1	1	30	32	2554
2018	Provides services to public	9	24	34	22	9	0	1	31	34	1139
2018	Does not provide services to public	10	22	38	20	8	1	1	28	33	2287
2017	Provides services to public	9	23	33	20	10	1	3	31	34	1298
2017	Does not provide services to public	9	21	37	18	10	1	3	30	32	2259
2014	Provides services to public	8	25	38	19	7	1	3	27	34	1258
2014	Does not provide services to public	8	26	38	17	7	1	2	25	35	2279
2011	Provides services to public	10	25	34	19	8	1	2	28	37	1483
2011	Does not provide services to public	10	26	34	20	7	1	3	28	36	2427
2008	Provides services to public	11	28	33	18	7	1	2	26	40	1433
2008	Does not provide services to public	9	28	35	19	6	1	2	26	38	2095

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	17	24	26	20	3	2	48	27	1225
2019	Does not provide services to public	6	14	25	30	21	2	2	53	22	2550
2018	Provides services to public	9	17	25	27	18	2	2	47	27	1135
2018	Does not provide services to public	7	14	27	30	17	2	2	49	22	2280
2017	Provides services to public	9	16	23	25	19	3	5	47	28	1298
2017	Does not provide services to public	7	13	26	27	19	4	5	50	22	2253
2014	Provides services to public	6	16	27	29	15	3	4	47	24	1257
2014	Does not provide services to public	6	16	27	29	16	3	3	48	24	2275
2011	Provides services to public	8	15	28	26	15	3	4	45	25	1480
2011	Does not provide services to public	8	15	28	28	15	3	4	46	24	2425
2008	Provides services to public	10	20	28	25	12	2	3	39	32	1428
2008	Does not provide services to public	8	21	28	26	13	2	2	41	30	2095

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	20	29	20	11	2	3	33	36	1227
2019	Does not provide services to public	14	20	33	20	9	2	2	30	36	2549
2018	Provides services to public	16	20	30	19	11	2	2	31	38	1141
2018	Does not provide services to public	15	22	32	18	9	2	2	28	38	2283
2017	Provides services to public	17	23	24	18	11	2	5	31	42	1297
2017	Does not provide services to public	15	23	31	16	10	2	4	27	41	2258
2014	Provides services to public	20	24	25	16	9	2	3	26	47	1257
2014	Does not provide services to public	20	26	29	14	7	2	2	22	48	2273
2011	Provides services to public	18	22	25	17	11	2	4	30	43	1480
2011	Does not provide services to public	19	25	28	16	8	2	3	25	45	2428
2008	Provides services to public	16	26	31	15	8	2	3	24	44	1428
2008	Does not provide services to public	18	26	29	15	8	2	2	24	46	2095

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	14	27	31	16	1	2	49	22	1228
2019	Does not provide services to public	8	15	33	27	14	1	1	43	23	2541
2018	Provides services to public	8	14	31	28	16	1	2	45	23	1134
2018	Does not provide services to public	9	18	32	26	13	1	1	40	27	2275
2017	Provides services to public	8	13	28	28	18	2	3	48	22	1294
2017	Does not provide services to public	9	16	32	27	14	1	3	42	25	2252
2014	Provides services to public	7	16	34	24	15	2	2	41	24	1256
2014	Does not provide services to public	7	18	36	26	10	1	2	37	27	2272
2011	Provides services to public	7	15	33	28	13	1	2	43	23	1475
2011	Does not provide services to public	8	17	34	26	11	1	2	39	26	2426
2008	Provides services to public	9	18	33	26	11	1	2	38	29	1429
2008	Does not provide services to public	8	21	34	25	9	1	2	35	30	2090

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	21	26	19	16	2	2	37	36	1226
2019	Does not provide services to public	12	18	28	22	15	2	2	39	31	2550
2018	Provides services to public	18	22	26	18	12	1	2	31	42	1139
2018	Does not provide services to public	14	21	30	20	12	2	3	33	36	2288
2017	Provides services to public	16	21	26	17	15	1	4	33	39	1300
2017	Does not provide services to public	12	21	28	19	14	1	5	35	35	2256
2014	Provides services to public	17	23	29	16	11	1	3	28	42	1256
2014	Does not provide services to public	14	24	31	17	10	1	3	28	39	2274
2011	Provides services to public	15	25	29	18	10	0	3	29	41	1478
2011	Does not provide services to public	14	23	31	18	10	1	4	30	38	2430
2008	Provides services to public	16	24	29	16	11	1	3	29	42	1428
2008	Does not provide services to public	13	24	30	20	10	1	3	31	38	2089

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	20	25	21	17	3	2	41	33	1224
2019	Does not provide services to public	9	15	26	26	19	3	2	47	25	2547
2018	Provides services to public	13	18	25	21	17	4	3	41	33	1136
2018	Does not provide services to public	11	18	26	24	16	3	3	42	30	2277
2017	Provides services to public	13	16	22	21	19	4	5	44	32	1302
2017	Does not provide services to public	9	15	25	24	18	3	5	46	26	2256
2014	Provides services to public	8	13	22	27	21	3	5	53	23	1254
2014	Does not provide services to public	5	12	25	32	19	3	5	55	18	2274
2011	Provides services to public	8	15	26	25	18	3	6	46	25	1475
2011	Does not provide services to public	5	13	26	28	19	3	7	52	19	2421
2008	Provides services to public	12	19	23	25	15	2	4	43	33	1430
2008	Does not provide services to public	10	19	26	24	14	3	5	41	31	2094

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	20	32	19	11	3	2	32	34	1227
2019	Does not provide services to public	10	19	34	22	12	2	2	35	30	2548
2018	Provides services to public	14	19	33	19	10	2	2	31	34	1141
2018	Does not provide services to public	12	22	32	20	10	2	2	31	35	2284
2017	Provides services to public	13	20	31	17	12	3	4	31	36	1299
2017	Does not provide services to public	12	18	34	18	11	3	3	31	33	2258
2014	Provides services to public	17	23	28	17	10	3	3	28	42	1257
2014	Does not provide services to public	15	23	33	15	9	3	3	26	39	2276

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	18	32	25	14	1	2	39	28	1228
2019	Does not provide services to public	5	14	32	29	17	1	1	47	20	2553

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	16	7	5	3	0	1	85	8	1229
2019	Does not provide services to public	68	18	6	4	3	0	1	87	7	2557
2017	Provides services to public	64	19	7	5	2	0	2	85	8	1302
2017	Does not provide services to public	68	19	5	5	3	0	1	88	7	2271
2014	Provides services to public	63	20	7	4	3	0	2	85	7	1256
2014	Does not provide services to public	66	20	6	4	2	1	1	88	7	2283
2011	Provides services to public	62	19	6	7	4	0	2	83	11	1479
2011	Does not provide services to public	63	20	6	6	3	0	2	85	9	2432
2008	Provides services to public	57	19	7	7	6	0	4	79	14	1435
2008	Does not provide services to public	59	20	7	6	4	0	3	82	11	2095

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	29	14	9	9	6	3	65	19	1230
2019	Does not provide services to public	33	30	15	7	5	5	4	70	14	2561
2018	Provides services to public	23	30	18	9	9	7	3	59	20	1139
2018	Does not provide services to public	27	31	17	9	5	7	4	65	16	2272
2017	Provides services to public	27	31	15	8	8	6	5	65	18	1304
2017	Does not provide services to public	31	31	13	9	6	5	6	69	16	2269
2014	Provides services to public	27	32	17	8	7	6	4	65	16	1257
2014	Does not provide services to public	31	31	15	8	5	6	4	69	15	2279

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	29	8	8	7	1	77	15	1225
2019	Does not provide services to public	51	27	8	7	5	1	79	13	2557
2018	Provides services to public	42	32	9	10	6	1	75	16	1137
2018	Does not provide services to public	46	30	9	8	6	1	77	14	2270
2017	Provides services to public	45	30	10	8	6	1	76	14	1301
2017	Does not provide services to public	49	30	7	8	6	1	79	14	2267
2014	Provides services to public	44	30	9	9	6	1	75	16	1259
2014	Does not provide services to public	45	31	9	9	5	1	77	14	2282

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	29	7	8	4	0	80	12	1227
2019	Does not provide services to public	56	30	6	5	3	0	86	8	2558
2018	Provides services to public	50	33	7	6	4	0	83	10	1140
2018	Does not provide services to public	52	33	6	6	2	0	86	8	2270
2017	Provides services to public	46	34	9	7	3	1	81	10	1300
2017	Does not provide services to public	50	35	7	5	2	0	85	8	2266
2014	Provides services to public	41	41	10	5	3	0	82	8	1258
2014	Does not provide services to public	47	38	7	6	2	0	85	8	2279

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	36	12	5	4	2	1	78	9	1228
2019	Does not provide services to public	49	33	9	4	2	1	1	84	7	2554
2018	Provides services to public	39	38	13	6	3	1	0	78	9	1141
2018	Does not provide services to public	45	36	11	4	2	1	0	83	7	2274

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	28	16	5	4	1	4	74	9	1227
2019	Does not provide services to public	55	25	11	4	2	1	4	83	6	2561

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	31	12	6	6	1	1	75	13	1229
2019	Does not provide services to public	47	30	10	7	4	1	1	78	11	2558
2018	Provides services to public	44	33	10	7	5	0	0	77	13	1138
2018	Does not provide services to public	44	33	11	7	4	1	1	78	11	2273
2017	Provides services to public	40	35	14	6	4	0	1	75	11	1303
2017	Does not provide services to public	43	35	10	7	4	0	0	78	11	2270
2014	Provides services to public	37	39	13	6	5	1	0	76	11	1259
2014	Does not provide services to public	40	37	10	7	4	1	0	78	12	2284
2011	Provides services to public	35	36	15	8	5	0	0	71	14	1482
2011	Does not provide services to public	37	38	11	9	5	0	0	75	14	2431
2008	Provides services to public	30	34	15	12	9	0	1	64	21	1436
2008	Does not provide services to public	32	38	12	10	7	1	1	70	17	2095

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	27	11	6	5	2	0	77	11	1230
2019	Does not provide services to public	55	25	10	5	3	2	1	82	8	2550
2018	Provides services to public	50	28	10	6	4	1	1	79	11	1134
2018	Does not provide services to public	53	27	10	5	3	1	0	81	9	2268
2017	Provides services to public	48	29	11	6	4	2	1	78	10	1302
2017	Does not provide services to public	52	29	9	4	4	2	1	82	8	2268
2014	Provides services to public	44	32	11	6	4	2	1	78	10	1257
2014	Does not provide services to public	49	30	11	5	4	2	0	80	9	2284
2011	Provides services to public	41	33	12	8	4	2	1	76	12	1485
2011	Does not provide services to public	46	30	11	6	4	2	0	78	11	2428
2008	Provides services to public	35	33	13	8	7	2	0	71	16	1436
2008	Does not provide services to public	40	33	12	7	5	3	1	75	13	2094

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	31	9	7	5	0	0	78	13	1224
2019	Does not provide services to public	50	30	9	6	3	1	1	81	10	2551
2018	Provides services to public	47	31	11	6	5	0	0	79	11	1134
2018	Does not provide services to public	48	32	9	7	4	1	0	81	11	2268
2017	Provides services to public	46	31	10	8	4	1	0	78	12	1300
2017	Does not provide services to public	49	31	9	6	4	0	0	81	10	2265
2014	Provides services to public	42	36	10	7	5	1	0	78	11	1258
2014	Does not provide services to public	46	33	8	7	5	0	0	79	12	2281
2011	Provides services to public	39	34	12	9	5	1	0	73	14	1485
2011	Does not provide services to public	42	35	10	8	5	1	0	77	13	2425
2008	Provides services to public	34	34	12	11	8	1	0	69	19	1436
2008	Does not provide services to public	37	35	11	9	7	1	0	73	16	2094

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	81	10	4	2	2	0	2	92	4	1226
2019	Does not provide services to public	83	11	3	2	1	0	1	95	3	2555
2017	Provides services to public	77	14	4	2	1	1	1	93	3	1298
2017	Does not provide services to public	79	14	3	2	1	0	1	94	3	2269
2014	Provides services to public	76	14	4	2	2	0	2	92	3	1258
2014	Does not provide services to public	79	14	3	1	1	0	2	95	3	2283
2011	Provides services to public	73	14	5	2	3	0	2	90	5	1480
2011	Does not provide services to public	77	14	3	3	2	0	1	92	4	2429
2008	Provides services to public	75	11	4	3	3	0	4	90	6	1435
2008	Does not provide services to public	79	11	3	3	2	0	2	92	5	2095

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	21	7	4	6	2	2	82	11	1229
2019	Does not provide services to public	58	21	7	5	5	2	3	82	10	2555
2017	Provides services to public	54	24	7	5	4	2	4	83	10	1298
2017	Does not provide services to public	50	23	7	5	5	5	5	81	11	2263
2014	Provides services to public	54	25	6	4	5	2	3	84	10	1258
2014	Does not provide services to public	50	24	8	5	5	4	5	81	10	2284
2011	Provides services to public	49	27	8	6	5	1	3	79	12	1479
2011	Does not provide services to public	49	25	9	6	5	3	3	79	12	2430

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	20	9	4	5	1	82	9	1228
2019	Does not provide services to public	65	20	8	3	3	1	86	6	2562
2018	Provides services to public	55	24	11	4	4	1	81	8	1133
2018	Does not provide services to public	61	23	8	3	4	1	85	7	2266
2017	Provides services to public	56	25	10	4	4	1	82	8	1300
2017	Does not provide services to public	61	23	6	4	4	2	85	8	2268

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	27	10	5	6	79	11	1232
2019	Does not provide services to public	58	25	8	5	3	83	9	2559
2018	Provides services to public	52	25	12	6	5	78	11	1139
2018	Does not provide services to public	54	27	8	6	4	82	10	2270
2017	Provides services to public	52	27	9	6	5	80	11	1298
2017	Does not provide services to public	55	26	9	5	5	82	9	2266
2014	Provides services to public	50	29	10	5	4	80	10	1257
2014	Does not provide services to public	51	30	8	6	4	81	10	2284

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	42	15	10	3	2	1	71	14	219
2019	Does not provide services to public	25	47	12	10	3	2	2	75	13	714

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	31	15	9	8	7	0	66	18	1223
2019	Does not provide services to public	36	32	13	7	4	7	0	73	13	2545
2018	Provides services to public	28	29	18	9	9	7	0	62	19	1142
2018	Does not provide services to public	34	31	15	8	5	7	0	70	14	2293
2017	Provides services to public	25	30	18	8	10	9	0	60	19	1301
2017	Does not provide services to public	33	33	14	7	6	8	0	71	14	2269
2014	Provides services to public	26	34	16	8	6	10	0	67	16	1258
2014	Does not provide services to public	27	35	16	8	5	9	0	68	14	2281
2011	Provides services to public	21	28	22	11	8	9	1	55	21	1485
2011	Does not provide services to public	24	32	19	8	6	10	1	63	16	2434

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	31	18	11	10	3	60	22	1225
2019	Does not provide services to public	33	34	15	9	6	3	69	16	2540
2018	Provides services to public	23	31	19	13	12	2	56	25	1143
2018	Does not provide services to public	31	33	15	11	7	2	66	19	2288
2017	Provides services to public	23	29	21	13	12	3	53	25	1303
2017	Does not provide services to public	30	34	18	9	6	3	65	16	2265
2014	Provides services to public	22	34	21	12	9	3	57	22	1258
2014	Does not provide services to public	25	36	17	13	6	3	63	20	2281
2011	Provides services to public	16	32	22	13	13	3	50	27	1477
2011	Does not provide services to public	20	33	20	13	10	3	55	24	2424
2008	Provides services to public	18	32	20	15	12	2	51	28	1436
2008	Does not provide services to public	20	36	18	14	9	3	58	24	2093

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	30	20	13	11	5	53	26	1224
2019	Does not provide services to public	24	31	19	14	7	5	59	21	2543
2018	Provides services to public	18	26	22	16	13	5	46	31	1140
2018	Does not provide services to public	22	32	19	13	8	5	57	23	2289
2017	Provides services to public	17	27	21	17	12	6	46	32	1300
2017	Does not provide services to public	21	32	20	13	7	7	57	22	2264
2014	Provides services to public	13	32	23	17	9	6	48	27	1258
2014	Does not provide services to public	17	33	20	15	8	6	54	25	2279
2011	Provides services to public	11	29	24	19	11	6	43	32	1480
2011	Does not provide services to public	13	33	21	17	8	7	49	28	2436
2008	Provides services to public	9	30	23	19	13	6	42	34	1432
2008	Does not provide services to public	10	33	22	19	9	8	46	30	2099

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	31	19	15	13	3	53	28	1223
2019	Does not provide services to public	21	32	18	17	9	3	55	26	2546
2018	Provides services to public	16	30	19	17	14	3	48	32	1140
2018	Does not provide services to public	19	34	18	16	11	2	54	28	2294
2017	Provides services to public	19	30	19	14	14	4	51	29	1299
2017	Does not provide services to public	20	35	17	16	8	3	57	25	2264
2014	Provides services to public	16	36	21	15	9	3	54	24	1258
2014	Does not provide services to public	16	38	17	16	10	3	56	26	2280
2011	Provides services to public	14	32	21	18	11	3	48	30	1481
2011	Does not provide services to public	13	35	18	19	12	3	49	32	2432
2008	Provides services to public	14	34	18	20	11	3	49	32	1433
2008	Does not provide services to public	14	36	17	20	11	3	51	32	2097

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	22	12	4	4	8	2	78	9	1228
2019	Does not provide services to public	48	26	14	5	2	5	1	78	7	2564

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	43	16	7	4	1	73	11	1228
2019	Does not provide services to public	31	44	13	8	2	1	76	10	2559
2018	Provides services to public	25	41	18	10	5	1	67	15	1138
2018	Does not provide services to public	27	45	15	9	3	1	73	12	2287
2017	Provides services to public	26	42	16	10	5	2	69	15	1300
2017	Does not provide services to public	31	44	15	7	3	1	75	10	2270
2014	Provides services to public	24	44	17	8	4	2	70	12	1259
2014	Does not provide services to public	25	43	18	9	3	2	70	12	2283
2011	Provides services to public	25	39	19	11	5	2	65	16	1479
2011	Does not provide services to public	23	42	17	11	4	2	66	16	2429

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	34	21	16	9	3	0	53	25	1225
2019	Does not provide services to public	20	35	20	15	6	4	0	57	22	2546

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	34	15	10	7	3	1	66	18	1230
2019	Does not provide services to public	32	36	13	11	4	3	1	71	16	2555
2018	Provides services to public	27	38	14	10	8	3	1	67	18	1140
2018	Does not provide services to public	30	36	14	10	4	4	1	70	15	2286
2017	Provides services to public	30	36	14	9	7	4	1	69	17	1300
2017	Does not provide services to public	33	36	12	9	5	4	1	72	15	2267
2014	Provides services to public	33	36	14	7	4	4	1	73	12	1257
2014	Does not provide services to public	34	39	11	8	4	3	1	76	13	2281
2011	Provides services to public	30	33	16	10	6	4	1	66	17	1478
2011	Does not provide services to public	31	31	15	11	6	6	1	67	18	2433
2008	Provides services to public	25	32	16	13	7	5	2	61	21	1434
2008	Does not provide services to public	27	33	14	12	8	5	2	65	21	2097

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	34	21	7	5	2	66	12	1229
2019	Does not provide services to public	36	35	18	6	3	2	72	9	2555
2018	Provides services to public	28	37	20	8	5	2	66	13	1135
2018	Does not provide services to public	33	37	18	6	4	2	72	10	2283

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	21	18	14	15	12	2	47	33	1229
2019	Does not provide services to public	21	22	19	12	11	13	3	51	26	2551
2018	Provides services to public	15	22	23	12	15	9	3	43	32	1140
2018	Does not provide services to public	17	23	19	14	11	12	3	48	30	2287
2017	Provides services to public	16	19	19	13	17	13	3	42	36	1303
2017	Does not provide services to public	16	21	19	13	13	13	5	46	32	2265
2014	Provides services to public	13	22	21	14	16	12	3	41	35	1258
2014	Does not provide services to public	15	21	18	16	15	12	4	42	36	2282
2011	Provides services to public	12	20	21	15	16	14	3	38	37	1483
2011	Does not provide services to public	13	19	19	14	14	18	4	40	36	2433

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	32	17	12	11	3	0	58	24	1225
2019	Does not provide services to public	29	34	16	11	7	2	1	64	19	2551
2018	Provides services to public	22	32	19	14	10	2	0	56	25	1137
2018	Does not provide services to public	26	34	16	12	8	3	0	63	21	2280
2017	Provides services to public	27	31	18	11	10	3	0	60	21	1298
2017	Does not provide services to public	29	36	14	11	7	3	1	67	18	2267
2014	Provides services to public	23	34	18	13	8	3	0	59	22	1258
2014	Does not provide services to public	24	35	16	13	9	3	1	61	22	2280
2011	Provides services to public	24	35	17	13	10	1	0	59	24	1481
2011	Does not provide services to public	25	35	16	13	9	2	0	61	23	2434
2008	Provides services to public	20	36	19	14	10	1	0	57	24	1432
2008	Does not provide services to public	21	39	18	12	8	2	0	61	21	2096

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	28	15	14	18	2	1	52	33	1231
2019	Does not provide services to public	26	27	15	15	13	2	2	55	29	2556
2018	Provides services to public	20	26	15	16	21	1	1	47	37	1142
2018	Does not provide services to public	23	28	15	15	16	2	2	53	32	2285
2017	Provides services to public	19	26	16	16	19	2	2	47	37	1301
2017	Does not provide services to public	23	26	14	15	16	3	3	52	33	2266
2014	Provides services to public	15	23	19	19	20	2	2	39	41	1258
2014	Does not provide services to public	17	24	15	17	22	3	2	43	41	2282
2011	Provides services to public	13	25	16	19	24	1	2	40	44	1477
2011	Does not provide services to public	14	25	17	16	23	2	2	41	41	2431
2008	Provides services to public	15	28	16	19	19	2	2	44	39	1434
2008	Does not provide services to public	16	29	16	17	18	2	2	47	37	2097

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	21	13	5	4	1	4	77	9	1226
2019	Does not provide services to public	53	23	12	4	3	1	4	80	8	2561

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	11	9	2	4	2	11	82	8	1228
2019	Does not provide services to public	59	12	8	4	5	1	10	80	11	2558

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	24	14	5	5	3	3	74	11	1228
2019	Does not provide services to public	51	23	13	6	3	1	3	78	9	2554

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	20	14	7	7	3	4	70	15	1223
2019	Does not provide services to public	49	19	13	6	5	3	5	74	12	2546

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	14	13	9	10	3	5	65	21	1228
2019	Does not provide services to public	57	13	9	6	6	3	6	78	13	2548

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	13	9	4	3	3	5	83	8	1223
2019	Does not provide services to public	70	13	6	2	2	2	4	89	5	2550

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	7	6	3	3	5	4	86	7	1221
2019	Does not provide services to public	76	8	4	2	2	3	4	91	5	2554

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	77	5	3	2	1	3	8	93	3	1224
2019	Does not provide services to public	80	6	2	1	1	2	9	96	2	2543

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	38	20	11	7	4	0	61	18	1228
2019	Does not provide services to public	25	40	19	8	4	4	0	68	13	2559
2018	Provides services to public	18	35	22	11	9	4	0	56	21	1141
2018	Does not provide services to public	25	37	20	8	5	4	1	65	14	2289
2017	Provides services to public	18	32	23	12	9	4	0	53	22	1301
2017	Does not provide services to public	24	38	19	9	6	4	1	65	15	2265

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	12	6	4	2	76	11	1222
2019	Does not provide services to public	41	38	12	6	2	1	80	8	2543
2018	Provides services to public	42	35	12	6	3	1	79	9	1137
2018	Does not provide services to public	46	37	10	4	2	2	84	6	2284
2017	Provides services to public	35	41	14	4	4	2	78	8	1300
2017	Does not provide services to public	41	39	10	4	2	2	83	7	2268
2014	Provides services to public	40	38	11	5	3	3	81	7	1259
2014	Does not provide services to public	42	38	11	4	2	2	82	6	2281
2011	Provides services to public	30	37	17	7	5	4	70	12	1479
2011	Does not provide services to public	34	37	16	5	3	4	75	9	2435

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	31	13	3	3	3	1	81	6	1228
2019	Does not provide services to public	50	33	9	3	2	3	0	85	5	2550
2018	Provides services to public	43	33	14	4	2	3	1	79	7	1132
2018	Does not provide services to public	49	34	11	2	1	3	0	85	4	2276
2017	Provides services to public	36	36	16	4	4	4	0	76	8	1301
2017	Does not provide services to public	43	34	13	3	2	4	1	81	6	2268
2014	Provides services to public	43	34	12	2	2	6	1	82	5	1258
2014	Does not provide services to public	45	34	12	3	1	5	0	83	5	2280

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	30	9	6	4	0	81	10	1227
2019	Does not provide services to public	56	31	7	3	2	0	87	6	2555
2018	Provides services to public	48	33	9	6	4	0	81	10	1138
2018	Does not provide services to public	52	35	8	3	2	0	87	5	2283
2017	Provides services to public	43	36	10	6	5	1	80	10	1301
2017	Does not provide services to public	50	36	7	4	3	0	86	7	2265
2014	Provides services to public	45	36	11	5	2	1	82	7	1259
2014	Does not provide services to public	49	35	9	4	2	1	85	6	2279
2011	Provides services to public	37	38	13	7	4	1	76	12	1472
2011	Does not provide services to public	41	38	12	4	3	1	80	8	2429
2008	Provides services to public	33	41	13	7	5	1	74	13	1432
2008	Does not provide services to public	36	41	12	6	4	1	77	11	2094

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	30	15	7	6	1	71	13	1227
2019	Does not provide services to public	47	29	14	5	3	1	77	9	2551
2018	Provides services to public	38	30	17	8	6	1	69	14	1135
2018	Does not provide services to public	42	33	15	6	4	1	75	9	2278
2017	Provides services to public	35	32	18	8	7	1	67	14	1296
2017	Does not provide services to public	42	32	15	6	5	1	74	11	2264
2014	Provides services to public	31	37	17	9	5	1	69	13	1259
2014	Does not provide services to public	35	37	15	8	5	1	72	13	2283
2011	Provides services to public	28	36	20	10	6	1	64	16	1474
2011	Does not provide services to public	32	35	20	8	5	1	67	13	2435

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	34	13	8	6	0	72	14	1229
2019	Does not provide services to public	45	33	12	6	3	0	78	9	2543
2018	Provides services to public	35	34	16	8	6	0	69	14	1134
2018	Does not provide services to public	41	35	14	7	4	0	76	10	2267
2017	Provides services to public	32	34	18	9	6	0	67	15	1300
2017	Does not provide services to public	40	36	12	7	4	0	77	11	2266
2014	Provides services to public	31	37	16	10	4	1	69	15	1258
2014	Does not provide services to public	34	38	15	7	5	0	73	12	2282
2011	Provides services to public	26	40	17	10	6	0	67	16	1475
2011	Does not provide services to public	31	39	17	9	4	0	70	13	2431
2008	Provides services to public	28	38	17	10	6	0	67	17	1435
2008	Does not provide services to public	30	41	14	9	5	0	71	15	2098

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	23	19	11	8	3	1	61	20	1229
2019	Does not provide services to public	39	24	18	9	6	3	1	66	16	2557
2018	Provides services to public	32	24	20	12	9	3	0	58	22	1140
2018	Does not provide services to public	35	25	19	11	7	3	0	62	18	2284
2017	Provides services to public	31	24	20	11	9	4	1	58	21	1299
2017	Does not provide services to public	33	26	18	10	8	4	1	62	19	2269
2014	Provides services to public	31	26	20	12	8	4	0	59	20	1258
2014	Does not provide services to public	30	27	19	11	8	4	1	60	20	2282
2011	Provides services to public	28	28	19	11	9	5	1	59	22	1478
2011	Does not provide services to public	30	25	19	11	8	5	1	59	21	2428
2008	Provides services to public	27	27	18	13	9	5	1	57	24	1434
2008	Does not provide services to public	26	30	18	13	9	4	1	59	23	2096

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	27	38	35	1231
2019	Does not provide services to public	32	33	35	2566
2018	Provides services to public	24	40	36	1141
2018	Does not provide services to public	32	34	34	2289
2017	Provides services to public	25	41	34	1303
2017	Does not provide services to public	30	36	34	2270
2014	Provides services to public	23	44	32	1258
2014	Does not provide services to public	29	36	35	2284
2011	Provides services to public	24	43	33	1483
2011	Does not provide services to public	31	38	31	2435

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	15	28	40	4	4	8	322
2019	Does not provide services to public	11	28	40	6	9	6	807
2018	Provides services to public	14	23	41	7	5	10	270
2018	Does not provide services to public	12	26	43	4	8	7	721
2017	Provides services to public	21	20	40	8	4	7	329
2017	Does not provide services to public	13	24	40	5	10	8	665
2014	Provides services to public	24	20	35	12	9999	8	295
2014	Does not provide services to public	16	26	39	8	9999	11	676
2011	Provides services to public	27	19	35	10	9999	9	355
2011	Does not provide services to public	15	26	43	7	9999	9	748

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	45	9	6	3	1	2	81	9	1222
2019	Does not provide services to public	34	45	9	6	3	1	3	81	9	2538

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	25	8	4	2	6	2	84	6	1224
2019	Does not provide services to public	57	22	8	2	1	6	3	87	4	2541

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	1230
2019	Does not provide services to public	12	88	2558
2018	Provides services to public	13	87	1142
2018	Does not provide services to public	12	88	2289

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	201
2019	Does not provide services to public	50	50	315
2018	Provides services to public	52	48	151
2018	Does not provide services to public	52	48	269

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	64	36	201
2019	Does not provide services to public	59	41	315
2018	Provides services to public	62	38	151
2018	Does not provide services to public	63	37	269

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	201
2019	Does not provide services to public	9	91	315
2018	Provides services to public	7	93	151
2018	Does not provide services to public	8	92	269

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	201
2019	Does not provide services to public	0	100	315

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	201
2019	Does not provide services to public	3	97	315
2018	Provides services to public	3	97	151
2018	Does not provide services to public	6	94	269

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	201
2019	Does not provide services to public	5	95	315

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	199
2019	Does not provide services to public	36	64	306
2018	Provides services to public	42	58	151
2018	Does not provide services to public	37	63	269

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	199
2019	Does not provide services to public	40	60	306
2018	Provides services to public	33	67	151
2018	Does not provide services to public	36	64	269

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	199
2019	Does not provide services to public	48	52	306
2018	Provides services to public	42	58	151
2018	Does not provide services to public	45	55	269

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	199
2019	Does not provide services to public	36	64	306
2018	Provides services to public	36	64	151
2018	Does not provide services to public	36	64	269

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	199
2019	Does not provide services to public	27	73	306
2018	Provides services to public	27	73	151
2018	Does not provide services to public	28	72	269

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	199
2019	Does not provide services to public	52	48	306
2018	Provides services to public	54	46	151
2018	Does not provide services to public	49	51	269

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	199
2019	Does not provide services to public	31	69	306
2018	Provides services to public	31	69	151
2018	Does not provide services to public	26	74	269

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	199
2019	Does not provide services to public	8	92	306
2018	Provides services to public	8	92	151
2018	Does not provide services to public	7	93	269

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	199
2019	Does not provide services to public	10	90	306
2018	Provides services to public	9	91	151
2018	Does not provide services to public	9	91	269

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	199
2019	Does not provide services to public	45	55	306
2018	Provides services to public	39	61	151
2018	Does not provide services to public	42	58	269

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	199
2019	Does not provide services to public	26	74	306
2018	Provides services to public	24	76	151
2018	Does not provide services to public	25	75	269

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	199
2019	Does not provide services to public	15	85	306
2018	Provides services to public	21	79	151
2018	Does not provide services to public	13	87	269

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	194
2019	Does not provide services to public	56	44	302
2018	Provides services to public	54	46	152
2018	Does not provide services to public	52	48	269

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	194
2019	Does not provide services to public	27	73	302
2018	Provides services to public	19	81	152
2018	Does not provide services to public	22	78	269

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	194
2019	Does not provide services to public	8	92	302
2018	Provides services to public	7	93	152
2018	Does not provide services to public	7	93	269

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	194
2019	Does not provide services to public	11	89	302
2018	Provides services to public	14	86	152
2018	Does not provide services to public	10	90	269

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	194
2019	Does not provide services to public	11	89	302
2018	Provides services to public	8	92	152
2018	Does not provide services to public	8	92	269

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	194
2019	Does not provide services to public	3	97	302
2018	Provides services to public	6	94	152
2018	Does not provide services to public	3	97	269

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	194
2019	Does not provide services to public	11	89	302
2018	Provides services to public	14	86	152
2018	Does not provide services to public	13	87	269

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	194
2019	Does not provide services to public	12	88	302
2018	Provides services to public	11	89	152
2018	Does not provide services to public	13	87	269

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	194
2019	Does not provide services to public	27	73	302
2018	Provides services to public	27	73	152
2018	Does not provide services to public	29	71	269

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	179
2019	Does not provide services to public	8	92	291
2018	Provides services to public	12	88	143
2018	Does not provide services to public	7	93	261

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	179
2019	Does not provide services to public	22	78	291
2018	Provides services to public	19	81	143
2018	Does not provide services to public	23	77	261

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	179
2019	Does not provide services to public	10	90	291
2018	Provides services to public	7	93	143
2018	Does not provide services to public	7	93	261

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	179
2019	Does not provide services to public	6	94	291
2018	Provides services to public	4	96	143
2018	Does not provide services to public	9	91	261

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	179
2019	Does not provide services to public	13	87	291
2018	Provides services to public	9	91	143
2018	Does not provide services to public	9	91	261

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	179
2019	Does not provide services to public	9	91	291
2018	Provides services to public	6	94	143
2018	Does not provide services to public	8	92	261

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	179
2019	Does not provide services to public	14	86	291
2018	Provides services to public	7	93	143
2018	Does not provide services to public	14	86	261

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	179
2019	Does not provide services to public	10	90	291
2018	Provides services to public	13	87	143
2018	Does not provide services to public	12	88	261

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	179
2019	Does not provide services to public	11	89	291
2018	Provides services to public	9	91	143
2018	Does not provide services to public	16	84	261

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	179
2019	Does not provide services to public	32	68	291
2018	Provides services to public	29	71	143
2018	Does not provide services to public	34	66	261

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	179
2019	Does not provide services to public	10	90	291
2018	Provides services to public	14	86	143
2018	Does not provide services to public	10	90	261

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	179
2019	Does not provide services to public	42	58	291
2018	Provides services to public	46	54	143
2018	Does not provide services to public	49	51	261

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	179
2019	Does not provide services to public	52	48	291
2018	Provides services to public	53	47	143
2018	Does not provide services to public	54	46	261

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	179
2019	Does not provide services to public	4	96	291
2018	Provides services to public	3	97	143
2018	Does not provide services to public	5	95	261

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	179
2019	Does not provide services to public	12	88	291
2018	Provides services to public	16	84	143
2018	Does not provide services to public	14	86	261

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	1219
2019	Does not provide services to public	17	83	2553

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	13	17	7	7	28	10	50	23	1228
2019	Does not provide services to public	17	15	18	6	6	30	8	52	19	2557
2018	Provides services to public	16	15	21	5	7	30	6	49	18	1140
2018	Does not provide services to public	16	16	20	6	5	30	8	51	17	2288
2017	Provides services to public	15	16	19	5	7	29	10	50	20	1304
2017	Does not provide services to public	15	16	16	6	6	33	9	53	20	2271
2014	Provides services to public	17	17	19	5	4	30	9	55	15	1258
2014	Does not provide services to public	15	15	18	5	5	33	9	52	16	2284

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	29	15	6	5	10	1	70	13	1229
2019	Does not provide services to public	33	31	15	5	4	10	1	73	11	2556
2018	Provides services to public	29	30	18	6	6	11	0	66	13	1138
2018	Does not provide services to public	32	31	17	5	4	10	1	70	10	2291
2017	Provides services to public	26	27	19	7	5	15	2	63	14	1303
2017	Does not provide services to public	28	30	17	5	5	14	2	68	12	2269
2014	Provides services to public	28	30	18	5	3	14	2	69	10	1259
2014	Does not provide services to public	27	30	19	5	3	15	1	68	10	2282
2011	Provides services to public	28	32	20	7	4	10	0	67	12	1482
2011	Does not provide services to public	28	33	19	4	3	13	0	70	9	2428

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	1227
2019	Does not provide services to public	6	94	2560
2018	Provides services to public	8	92	1138
2018	Does not provide services to public	6	94	2290

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	94
2019	Does not provide services to public	43	57	143
2018	Provides services to public	29	71	95
2018	Does not provide services to public	33	67	143

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	75	25	94
2019	Does not provide services to public	72	28	143
2018	Provides services to public	80	20	95
2018	Does not provide services to public	84	16	143

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	94
2019	Does not provide services to public	9	91	143
2018	Provides services to public	6	94	95
2018	Does not provide services to public	6	94	143

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	94
2019	Does not provide services to public	4	96	143

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	94
2019	Does not provide services to public	7	93	143

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	91
2019	Does not provide services to public	25	75	139
2018	Provides services to public	26	74	95
2018	Does not provide services to public	22	78	143

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	91
2019	Does not provide services to public	20	80	139
2018	Provides services to public	25	75	95
2018	Does not provide services to public	17	83	143

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	91
2019	Does not provide services to public	18	82	139
2018	Provides services to public	13	87	95
2018	Does not provide services to public	13	87	143

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	91
2019	Does not provide services to public	32	68	139
2018	Provides services to public	33	67	95
2018	Does not provide services to public	36	64	143

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	91
2019	Does not provide services to public	26	74	139
2018	Provides services to public	26	74	95
2018	Does not provide services to public	27	73	143

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	91
2019	Does not provide services to public	5	95	139
2018	Provides services to public	6	94	95
2018	Does not provide services to public	7	93	143

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	91
2019	Does not provide services to public	9	91	139
2018	Provides services to public	17	83	95
2018	Does not provide services to public	11	89	143

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	91
2019	Does not provide services to public	12	88	139
2018	Provides services to public	7	93	95
2018	Does not provide services to public	14	86	143

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	91
2019	Does not provide services to public	100	139
2018	Provides services to public	100	95
2018	Does not provide services to public	100	143

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	91
2019	Does not provide services to public	16	84	139
2018	Provides services to public	15	85	95
2018	Does not provide services to public	20	80	143

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	90
2019	Does not provide services to public	35	65	136
2018	Provides services to public	29	71	95
2018	Does not provide services to public	29	71	143

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	90
2019	Does not provide services to public	17	83	136
2018	Provides services to public	14	86	95
2018	Does not provide services to public	14	86	143

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	90
2019	Does not provide services to public	6	94	136
2018	Provides services to public	5	95	95
2018	Does not provide services to public	4	96	143

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	90
2019	Does not provide services to public	12	88	136
2018	Provides services to public	12	88	95
2018	Does not provide services to public	5	95	143

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	90
2019	Does not provide services to public	6	94	136

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	90
2019	Does not provide services to public	8	92	136
2018	Provides services to public	5	95	95
2018	Does not provide services to public	7	93	143

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	90
2019	Does not provide services to public	8	92	136
2018	Provides services to public	5	95	95
2018	Does not provide services to public	8	92	143

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	90
2019	Does not provide services to public	48	52	136
2018	Provides services to public	57	43	95
2018	Does not provide services to public	52	48	143

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	1226
2019	Does not provide services to public	7	93	2552

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	14	19	4	4	31	9	56	12	1221
2019	Does not provide services to public	19	15	18	2	3	34	9	59	9	2556
2018	Provides services to public	18	14	20	3	4	33	7	54	12	1132
2018	Does not provide services to public	18	15	19	3	3	35	7	57	9	2285
2017	Provides services to public	16	15	18	3	4	35	9	55	13	1301
2017	Does not provide services to public	16	15	17	2	2	39	9	59	9	2269
2014	Provides services to public	17	15	19	2	2	36	9	57	8	1257
2014	Does not provide services to public	15	15	17	2	2	40	9	58	8	2283

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	28	16	4	3	12	2	74	8	1230
2019	Does not provide services to public	36	30	14	3	2	12	2	77	6	2554
2018	Provides services to public	32	27	19	3	5	13	1	69	9	1135
2018	Does not provide services to public	33	31	18	3	2	12	1	74	6	2282
2017	Provides services to public	29	27	18	3	4	17	3	69	9	1298
2017	Does not provide services to public	31	30	16	3	2	17	2	75	6	2266
2014	Provides services to public	30	27	18	2	2	17	2	72	6	1258
2014	Does not provide services to public	29	29	17	2	2	20	2	73	5	2281
2011	Provides services to public	31	32	18	4	3	12	0	72	8	1482
2011	Does not provide services to public	31	32	17	3	2	15	0	75	6	2429

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	28	20	13	12	1	1	55	25	1224
2019	Does not provide services to public	28	28	20	11	11	0	1	57	23	2563
2018	Provides services to public	23	26	22	13	12	0	2	51	26	1136
2018	Does not provide services to public	25	26	21	13	13	1	2	53	26	2282
2017	Provides services to public	23	22	20	15	17	1	2	47	33	1301
2017	Does not provide services to public	23	24	21	14	16	0	2	48	31	2262

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	27	25	16	11	0	47	27	1226
2019	Does not provide services to public	22	30	26	13	7	1	53	20	2558
2018	Provides services to public	15	28	27	18	12	0	43	30	1140
2018	Does not provide services to public	18	26	30	15	10	1	45	25	2291
2017	Provides services to public	19	27	28	14	11	1	46	25	1303
2017	Does not provide services to public	19	28	27	16	9	2	47	25	2266

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	30	22	9	8	1	60	17	1218
2019	Does not provide services to public	28	32	23	10	6	1	60	17	2540
2018	Provides services to public	23	30	25	12	8	1	54	21	1139
2018	Does not provide services to public	23	29	24	13	8	1	53	22	2282
2017	Provides services to public	27	29	23	10	7	2	58	18	1300
2017	Does not provide services to public	23	31	23	13	8	2	55	22	2258

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	25	23	13	15	1	1	47	29	1221
2019	Does not provide services to public	26	27	21	14	10	1	1	54	24	2547
2018	Provides services to public	22	22	21	18	15	1	1	44	34	1137
2018	Does not provide services to public	22	26	24	15	11	1	2	49	27	2286
2017	Provides services to public	24	22	22	15	14	1	2	48	30	1301
2017	Does not provide services to public	23	26	22	15	11	1	3	50	27	2269

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	22	11	5	4	1	6	78	10	1222
2019	Does not provide services to public	52	23	12	5	3	0	4	79	9	2550
2018	Provides services to public	47	22	14	6	4	0	7	75	11	1137
2018	Does not provide services to public	45	23	15	6	4	1	6	73	11	2270
2017	Provides services to public	45	22	13	6	3	1	10	76	10	1304
2017	Does not provide services to public	42	25	14	6	4	1	8	73	11	2268

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	28	18	8	8	1	65	16	1224
2019	Does not provide services to public	36	29	18	9	6	1	66	15	2557
2018	Provides services to public	33	26	21	12	8	1	60	20	1142
2018	Does not provide services to public	31	27	22	10	9	1	60	18	2283
2017	Provides services to public	35	29	20	10	6	1	64	16	1301
2017	Does not provide services to public	30	30	20	12	7	1	60	20	2259

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	31	22	10	5	1	1	62	16	1224
2019	Does not provide services to public	31	35	20	8	4	1	1	67	12	2555
2018	Provides services to public	24	34	22	12	6	0	1	59	18	1133
2018	Does not provide services to public	27	33	22	10	5	1	1	62	15	2281
2017	Provides services to public	28	31	20	12	6	1	2	61	18	1300
2017	Does not provide services to public	29	32	21	10	5	0	2	62	16	2261

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	30	22	11	6	1	1	60	17	1227
2019	Does not provide services to public	27	33	23	11	5	0	1	60	16	2558
2018	Provides services to public	24	32	24	12	6	1	1	57	19	1133
2018	Does not provide services to public	22	32	24	13	7	1	1	55	20	2280
2017	Provides services to public	25	30	21	14	7	0	3	57	21	1297
2017	Does not provide services to public	23	33	23	13	7	0	2	57	20	2262

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	29	19	9	7	1	1	65	16	1222
2019	Does not provide services to public	31	31	20	10	6	1	1	63	17	2551
2018	Provides services to public	32	30	19	10	6	0	1	63	17	1132
2018	Does not provide services to public	26	32	22	11	7	0	1	59	19	2280
2017	Provides services to public	34	29	17	10	7	1	2	64	18	1302
2017	Does not provide services to public	28	31	21	11	7	0	2	60	18	2262

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	25	14	10	8	1	0	68	18	1226
2019	Does not provide services to public	48	26	14	6	5	0	1	75	12	2554

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	28	21	10	6	0	1	63	15	1220
2019	Does not provide services to public	39	31	18	8	3	0	1	70	11	2549
2018	Provides services to public	27	32	22	11	6	0	1	60	18	1126
2018	Does not provide services to public	30	32	22	9	5	1	1	63	15	2267
2017	Provides services to public	30	31	19	11	6	1	2	63	18	1298
2017	Does not provide services to public	33	33	19	8	5	0	2	68	13	2255

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	24	11	6	3	2	80	9	1213
2019	Does not provide services to public	57	22	10	5	3	2	82	8	2550
2018	Provides services to public	52	24	11	5	4	3	79	10	1129
2018	Does not provide services to public	56	20	12	5	4	3	78	9	2272
2017	Provides services to public	56	20	12	6	3	3	79	9	1302
2017	Does not provide services to public	58	21	11	5	3	2	82	7	2265

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	12	4	2	2	1	7	91	4	1223
2019	Does not provide services to public	77	10	4	1	1	1	6	93	2	2552
2018	Provides services to public	70	14	6	2	1	1	5	90	4	1130
2018	Does not provide services to public	71	13	5	2	2	1	5	90	4	2273

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	13	5	4	6	1	2	85	10	1224
2019	Does not provide services to public	74	11	5	3	4	1	3	88	7	2546
2018	Provides services to public	68	13	7	3	4	1	4	85	8	1129
2018	Does not provide services to public	71	11	6	3	4	1	4	87	7	2279
2017	Provides services to public	69	12	7	5	3	1	4	85	8	1304
2017	Does not provide services to public	73	11	5	3	3	1	4	88	7	2267

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	25	10	4	3	1	1	83	7	1217
2019	Does not provide services to public	59	25	9	3	2	0	2	86	5	2546
2018	Provides services to public	55	24	11	5	3	0	2	81	8	1134
2018	Does not provide services to public	57	26	10	3	2	0	2	84	6	2280
2017	Provides services to public	56	25	9	4	2	1	3	84	7	1302
2017	Does not provide services to public	58	25	9	3	2	0	3	86	5	2264

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	18	10	5	5	1	1	79	11	1221
2019	Does not provide services to public	62	18	9	4	4	0	2	82	9	2540
2018	Provides services to public	55	21	10	6	6	0	2	77	13	1127
2018	Does not provide services to public	57	20	10	6	5	0	2	79	11	2271
2017	Provides services to public	58	16	10	8	5	1	3	76	13	1298
2017	Does not provide services to public	59	20	8	6	4	1	2	81	10	2266

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	11	4	2	1	1	23	91	4	1216
2019	Does not provide services to public	59	13	5	2	1	0	20	90	3	2528
2018	Provides services to public	53	11	5	2	1	0	28	89	4	1121
2018	Does not provide services to public	52	15	5	2	1	0	25	90	4	2264
2017	Provides services to public	54	10	5	2	1	1	28	89	4	1296
2017	Does not provide services to public	54	14	5	2	1	0	23	89	4	2265

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	21	9	2	2	1	3	86	4	1217
2019	Does not provide services to public	75	13	5	1	1	0	5	93	2	2541
2018	Provides services to public	58	23	12	3	1	0	3	83	4	1128
2018	Does not provide services to public	68	17	6	1	1	1	7	92	2	2270
2017	Provides services to public	59	22	10	2	1	1	5	86	4	1292
2017	Does not provide services to public	69	16	5	1	1	0	8	93	2	2260

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	12	4	2	3	1	2	90	5	1223
2019	Does not provide services to public	76	11	5	2	3	0	3	90	5	2545
2018	Provides services to public	70	16	6	2	2	1	4	89	4	1133
2018	Does not provide services to public	72	13	5	2	3	0	4	90	5	2283
2017	Provides services to public	68	15	7	3	2	1	5	87	6	1300
2017	Does not provide services to public	69	16	5	3	3	0	4	89	6	2269

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	25	12	4	3	2	81	7	1220
2019	Does not provide services to public	54	26	12	4	2	2	82	6	2544
2018	Provides services to public	48	26	16	4	2	3	77	7	1133
2018	Does not provide services to public	49	26	15	4	3	3	77	7	2279
2017	Provides services to public	50	28	13	4	2	3	81	6	1295
2017	Does not provide services to public	51	27	13	4	2	3	80	6	2265

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	33	33	11	5	50	16	1224
2019	Does not provide services to public	18	36	33	10	3	54	13	2566
2018	Provides services to public	14	30	36	14	5	44	19	1143
2018	Does not provide services to public	15	34	33	13	4	49	17	2292
2017	Provides services to public	13	31	33	16	6	45	22	1301
2017	Does not provide services to public	12	33	35	14	5	46	19	2267

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	16	37	25	12	0	37	25	1215
2019	Does not provide services to public	7	14	39	26	12	0	39	22	2541
2018	Provides services to public	8	22	36	23	11	0	34	30	1124
2018	Does not provide services to public	8	17	37	26	12	0	37	26	2272
2017	Provides services to public	8	18	38	22	13	1	36	26	1300
2017	Does not provide services to public	7	19	36	25	12	0	37	26	2266

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	36	14	5	4	2	76	9	1223
2019	Does not provide services to public	42	38	11	5	2	2	82	7	2559
2018	Provides services to public	35	38	14	5	4	2	76	10	1139
2018	Does not provide services to public	43	37	11	4	2	2	83	6	2286
2017	Provides services to public	23	40	19	7	6	5	66	13	1301
2017	Does not provide services to public	32	42	13	6	3	4	77	9	2264

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	32	18	10	9	1	62	20	1227
2019	Does not provide services to public	33	37	14	10	5	1	70	15	2559
2018	Provides services to public	26	35	17	11	9	1	63	20	1143
2018	Does not provide services to public	30	36	16	10	6	2	67	16	2291
2017	Provides services to public	22	36	18	11	11	2	58	23	1297
2017	Does not provide services to public	23	41	17	10	7	2	66	17	2265

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	1226
2019	Does not provide services to public	13	87	2558
2017	Provides services to public	16	84	1301
2017	Does not provide services to public	16	84	2268
2014	Provides services to public	14	86	1255
2014	Does not provide services to public	12	88	2279

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	77	23	185
2019	Does not provide services to public	82	18	329
2017	Provides services to public	83	17	210
2017	Does not provide services to public	78	22	370
2014	Provides services to public	80	20	172
2014	Does not provide services to public	82	18	282

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	34	4	8	6	0	1	82	14	141
2019	Does not provide services to public	59	25	4	8	2	0	2	85	10	263
2017	Provides services to public	48	36	5	8	3	0	0	84	11	172
2017	Does not provide services to public	56	33	7	4	1	0	0	88	5	288
2014	Provides services to public	55	27	9	6	2	1	0	82	8	137
2014	Does not provide services to public	59	28	6	5	1	0	0	88	7	230

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	34	19	9	8	2	1	28	72	1230
2019	Does not provide services to public	28	31	20	10	8	2	1	29	71	2551
2018	Provides services to public	32	26	20	10	8	2	1	33	67	1143
2018	Does not provide services to public	33	26	19	11	9	2	1	34	66	2289
2017	Provides services to public	29	25	20	13	9	3	1	31	69	1302
2017	Does not provide services to public	30	23	19	11	12	4	1	32	68	2270

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	867
2019	Does not provide services to public	55	45	1774

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	839
2019	Does not provide services to public	44	56	1738
2018	Provides services to public	44	56	734
2018	Does not provide services to public	38	62	1477

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	21	20	17	16	2	8	41	37	840
2019	Does not provide services to public	14	22	19	18	17	1	9	41	39	1722
2018	Provides services to public	13	25	20	14	21	2	6	40	38	737
2018	Does not provide services to public	15	22	18	16	19	3	8	41	39	1479
2017	Provides services to public	12	20	18	14	24	3	9	36	43	861
2017	Does not provide services to public	13	23	15	17	20	2	10	40	43	1485

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	17	17	19	29	2	9	28	53	840
2019	Does not provide services to public	6	14	17	19	31	2	9	23	57	1724
2018	Provides services to public	5	14	16	17	39	3	6	21	61	739
2018	Does not provide services to public	4	13	14	20	39	3	6	19	65	1483
2017	Provides services to public	3	9	14	16	48	3	8	13	72	860
2017	Does not provide services to public	3	10	12	18	47	3	7	14	72	1484

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	17	14	8	12	1	9	63	22	1195
2019	Does not provide services to public	41	19	14	10	9	1	7	64	21	2508
2018	Provides services to public	41	15	14	9	9	1	10	64	20	1142
2018	Does not provide services to public	39	18	14	9	11	1	8	63	22	2289

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment