2019 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 43 4 10 4 0 0 83 13 405
2017 Provides services to public - English only 31 47 5 12 5 0 0 78 17 308
2017 Provides services to public - Both English and French 33 47 5 11 5 0 0 79 16 376
2014 Provides services to public - English only 33 43 6 14 4 0 0 76 17 351
2014 Provides services to public - Both English and French 40 38 10 9 3 0 0 78 12 344
2011 Provides services to public - English only 35 46 5 10 5 0 0 81 14 630
2011 Provides services to public - Both English and French 43 43 4 8 3 0 0 86 10 530
2008 Provides services to public - English only 29 50 3 12 6 0 0 79 18 758
2008 Provides services to public - Both English and French 35 46 6 10 3 0 0 81 13 525

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 26 4 11 4 0 0 81 15 404
2017 Provides services to public - English only 82 13 2 1 2 0 1 96 2 305
2017 Provides services to public - Both English and French 56 22 8 10 4 0 0 77 14 376
2014 Provides services to public - English only 76 14 4 2 1 0 4 94 3 351
2014 Provides services to public - Both English and French 50 26 4 14 5 0 1 77 19 344
2011 Provides services to public - English only 77 14 2 1 1 0 5 96 2 629
2011 Provides services to public - Both English and French 53 23 6 10 7 0 0 77 17 529
2008 Provides services to public - English only 79 12 3 1 2 0 2 94 3 759
2008 Provides services to public - Both English and French 49 22 6 14 7 0 1 72 22 525

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 35 3 8 7 0 0 82 16 406
2017 Provides services to public - English only 39 38 7 11 5 0 0 77 16 304
2017 Provides services to public - Both English and French 43 38 6 9 4 0 0 81 13 376
2014 Provides services to public - English only 43 36 5 9 6 0 1 80 14 350
2014 Provides services to public - Both English and French 39 41 5 11 4 0 0 80 15 344
2011 Provides services to public - English only 43 36 8 9 4 0 1 79 13 628
2011 Provides services to public - French only 59 41 0 0 0 0 0 100 0 10
2011 Provides services to public - Both English and French 43 38 8 9 3 0 0 80 11 529

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 41 10 10 5 0 0 75 15 398
2017 Provides services to public - English only 27 44 9 15 5 0 1 71 20 306
2017 Provides services to public - Both English and French 32 41 12 9 5 0 0 73 15 376
2014 Provides services to public - English only 29 35 13 14 8 0 0 65 22 351
2014 Provides services to public - Both English and French 26 45 8 13 8 0 0 71 20 343
2011 Provides services to public - English only 30 39 12 12 6 0 2 70 17 626
2011 Provides services to public - French only 28 0 62 10 0 0 0 28 10 10
2011 Provides services to public - Both English and French 33 35 15 12 3 0 1 69 15 529
2008 Provides services to public - English only 17 44 15 15 7 0 1 62 23 758
2008 Provides services to public - Both English and French 22 40 18 13 6 0 1 63 19 526

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 30 8 4 3 0 0 85 7 403
2017 Provides services to public - English only 47 38 7 8 1 0 0 84 9 307
2017 Provides services to public - Both English and French 56 32 6 4 2 0 0 88 6 371
2014 Provides services to public - English only 43 43 5 6 2 1 0 87 8 349
2014 Provides services to public - Both English and French 47 34 8 8 3 0 0 82 10 344

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 31 9 7 6 0 0 78 13 404
2017 Provides services to public - English only 40 34 12 7 6 0 0 74 13 307
2017 Provides services to public - Both English and French 44 34 9 7 6 0 0 78 13 372
2014 Provides services to public - English only 39 34 10 10 7 0 0 73 17 351
2014 Provides services to public - Both English and French 42 33 13 6 5 0 1 76 11 344
2011 Provides services to public - English only 38 40 10 7 4 0 0 79 11 629
2011 Provides services to public - French only 19 39 42 0 0 0 0 58 0 10
2011 Provides services to public - Both English and French 42 35 10 7 4 1 0 78 11 527

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 35 13 6 5 0 0 75 12 405
2017 Provides services to public - English only 31 48 11 5 4 0 0 79 10 307
2017 Provides services to public - Both English and French 33 46 10 7 4 0 0 79 11 376
2014 Provides services to public - English only 33 44 10 8 5 0 0 77 13 351
2014 Provides services to public - Both English and French 34 35 14 10 6 0 0 69 17 344
2011 Provides services to public - English only 38 40 9 9 4 0 0 78 12 629
2011 Provides services to public - French only 58 32 10 0 0 0 0 90 0 10
2011 Provides services to public - Both English and French 37 41 10 8 4 0 0 78 12 528
2008 Provides services to public - English only 29 45 11 10 5 0 0 74 15 748
2008 Provides services to public - Both English and French 37 40 10 8 5 0 0 77 13 519

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 39 15 10 8 0 0 66 18 405
2017 Provides services to public - English only 25 35 15 15 10 1 0 60 25 307
2017 Provides services to public - Both English and French 30 34 13 12 11 1 0 64 23 376
2014 Provides services to public - English only 17 34 19 15 15 0 0 51 30 351
2014 Provides services to public - Both English and French 23 32 22 12 11 0 0 55 23 342
2011 Provides services to public - English only 19 37 17 14 12 0 0 57 27 630
2011 Provides services to public - French only 19 29 32 20 0 0 0 48 20 10
2011 Provides services to public - Both English and French 25 41 13 12 9 0 0 66 21 528

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 41 11 10 5 0 0 74 15 403
2017 Provides services to public - English only 33 44 8 9 6 0 0 77 15 306
2017 Provides services to public - Both English and French 31 43 13 8 5 0 0 74 13 376

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 38 9 6 3 0 0 81 10 405
2017 Provides services to public - English only 39 42 9 5 5 1 0 81 10 306
2017 Provides services to public - Both English and French 41 39 10 7 3 0 0 80 10 376
2014 Provides services to public - English only 31 44 13 7 5 0 0 76 12 351
2014 Provides services to public - Both English and French 38 38 13 5 5 1 0 77 10 344
2011 Provides services to public - English only 33 41 12 8 4 2 0 75 13 629
2011 Provides services to public - French only 39 30 21 10 0 0 0 69 10 10
2011 Provides services to public - Both English and French 37 45 8 6 3 0 0 83 9 530
2008 Provides services to public - English only 35 42 10 7 5 1 0 78 12 757
2008 Provides services to public - Both English and French 37 42 10 5 5 1 0 80 10 523

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 32 14 11 8 0 0 67 18 406
2017 Provides services to public - English only 28 38 12 12 9 1 0 66 21 306
2017 Provides services to public - Both English and French 32 38 13 8 9 0 0 70 17 375

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 34 12 3 2 0 0 83 5 403
2017 Provides services to public - English only 56 32 9 2 1 0 0 88 3 307
2017 Provides services to public - Both English and French 50 37 8 4 2 0 0 86 5 375
2014 Provides services to public - English only 69 23 6 2 0 0 0 93 2 351
2014 Provides services to public - Both English and French 64 28 3 2 2 0 0 92 5 344
2011 Provides services to public - English only 66 26 5 2 1 0 0 92 3 625
2011 Provides services to public - French only 80 20 0 0 0 0 0 100 0 10
2011 Provides services to public - Both English and French 58 32 7 2 1 0 0 90 3 529

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 35 14 12 4 0 0 70 16 401
2017 Provides services to public - English only 32 40 12 9 7 0 0 72 16 305
2017 Provides services to public - Both English and French 37 37 11 9 6 0 0 74 15 372
2014 Provides services to public - English only 24 41 8 16 11 0 0 65 27 351
2014 Provides services to public - Both English and French 19 44 9 18 9 0 0 64 28 343
2011 Provides services to public - English only 34 43 8 9 6 0 0 77 15 626
2011 Provides services to public - French only 41 30 9 20 0 0 0 70 20 10
2011 Provides services to public - Both English and French 33 41 12 9 4 0 0 75 13 529

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 32 14 9 6 0 0 71 15 405
2017 Provides services to public - English only 39 32 14 8 7 0 0 71 15 306
2017 Provides services to public - Both English and French 40 35 11 7 7 0 0 75 14 375
2014 Provides services to public - English only 32 39 11 10 8 1 0 71 19 350
2014 Provides services to public - Both English and French 27 41 13 10 9 0 0 68 19 344

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 41 14 9 4 0 0 73 13 397
2017 Provides services to public - English only 31 37 15 11 5 0 0 69 16 306
2017 Provides services to public - Both English and French 38 35 10 11 6 0 0 73 17 374
2014 Provides services to public - English only 23 39 15 13 9 1 0 63 22 350
2014 Provides services to public - Both English and French 32 34 15 10 8 1 0 67 18 344
2011 Provides services to public - English only 31 38 12 12 5 0 0 70 18 628
2011 Provides services to public - French only 39 41 20 0 0 0 0 80 0 10
2011 Provides services to public - Both English and French 37 40 10 9 4 0 0 77 12 528

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 38 12 4 3 0 0 81 7 404
2017 Provides services to public - English only 45 38 10 4 3 0 0 83 7 306
2017 Provides services to public - Both English and French 39 44 8 5 3 0 0 83 9 373
2014 Provides services to public - English only 43 37 10 6 4 0 0 81 10 350
2014 Provides services to public - Both English and French 40 38 13 6 3 0 0 78 9 344
2011 Provides services to public - English only 45 39 8 5 2 0 0 84 7 629
2011 Provides services to public - French only 58 32 10 0 0 0 0 90 0 10
2011 Provides services to public - Both English and French 44 41 8 5 2 0 0 85 7 528
2008 Provides services to public - English only 38 42 8 8 3 0 0 80 11 757
2008 Provides services to public - Both English and French 43 41 6 6 3 0 0 84 9 523

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 33 17 8 6 0 0 69 14 404
2017 Provides services to public - English only 33 37 18 6 4 0 1 71 11 308
2017 Provides services to public - Both English and French 38 29 17 9 6 0 1 68 15 375
2014 Provides services to public - English only 34 33 19 7 6 0 1 68 13 351
2014 Provides services to public - Both English and French 42 30 12 12 5 0 0 72 16 344
2011 Provides services to public - English only 29 30 21 11 7 0 2 60 19 629
2011 Provides services to public - French only 42 40 18 0 0 0 0 82 0 10
2011 Provides services to public - Both English and French 34 32 18 10 5 0 2 66 15 527
2008 Provides services to public - English only 26 35 23 11 4 1 1 62 15 757
2008 Provides services to public - Both English and French 23 36 22 12 6 0 0 59 19 524

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 26 38 21 9 0 0 30 32 406
2017 Provides services to public - English only 7 18 40 19 12 1 3 33 26 306
2017 Provides services to public - Both English and French 6 20 37 24 10 1 2 35 27 375
2014 Provides services to public - English only 9 26 34 21 6 0 4 28 37 346
2014 Provides services to public - Both English and French 10 27 35 22 5 0 1 26 37 343
2011 Provides services to public - English only 12 26 36 15 8 1 3 24 39 627
2011 Provides services to public - French only 19 21 31 9 8 0 11 19 46 10
2011 Provides services to public - Both English and French 10 26 36 17 8 1 2 26 37 527
2008 Provides services to public - English only 14 30 36 15 4 0 1 20 44 754
2008 Provides services to public - Both English and French 14 33 34 14 3 0 1 17 48 524

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 16 27 33 17 1 1 51 22 404
2017 Provides services to public - English only 7 17 26 24 18 3 5 46 26 304
2017 Provides services to public - Both English and French 7 15 25 28 22 2 2 52 22 372
2014 Provides services to public - English only 19 24 29 14 8 2 4 24 45 350
2014 Provides services to public - Both English and French 12 19 36 16 10 6 1 28 34 344
2011 Provides services to public - English only 16 25 24 18 10 2 4 30 44 623
2011 Provides services to public - French only 10 30 31 10 8 0 11 20 45 10
2011 Provides services to public - Both English and French 10 17 31 22 12 3 4 37 30 526
2008 Provides services to public - English only 23 26 28 15 6 2 1 22 50 754
2008 Provides services to public - Both English and French 17 25 29 18 7 1 2 26 44 521

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 22 27 29 14 7 1 1 21 50 406
2017 Provides services to public - English only 21 27 26 14 7 2 2 22 51 307
2017 Provides services to public - Both English and French 21 26 28 14 9 1 2 23 48 373
2014 Provides services to public - English only 32 22 23 13 4 1 4 19 57 348
2014 Provides services to public - Both English and French 31 29 21 11 4 1 4 16 62 344
2011 Provides services to public - English only 26 32 22 9 6 2 4 16 61 625
2011 Provides services to public - French only 41 30 10 0 0 0 19 0 87 10
2011 Provides services to public - Both English and French 29 28 26 9 4 1 3 14 59 527
2008 Provides services to public - English only 28 29 29 8 3 1 1 12 58 753
2008 Provides services to public - Both English and French 30 29 25 10 4 1 2 14 60 523

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 10 20 30 27 12 1 0 40 30 405
2017 Provides services to public - English only 6 14 31 31 14 1 3 47 20 305
2017 Provides services to public - Both English and French 11 16 34 23 12 1 3 36 28 372
2014 Provides services to public - English only 9 17 27 29 12 1 6 44 27 349
2014 Provides services to public - Both English and French 12 19 33 16 15 4 1 32 33 343
2011 Provides services to public - English only 8 14 34 27 11 2 5 41 23 622
2011 Provides services to public - French only 21 9 51 0 8 0 11 9 34 10
2011 Provides services to public - Both English and French 11 26 34 20 7 1 2 28 37 528
2008 Provides services to public - English only 8 16 37 28 8 1 2 38 25 756
2008 Provides services to public - Both English and French 16 25 34 18 5 0 2 24 42 521

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 19 28 21 14 2 2 36 34 404
2017 Provides services to public - English only 10 25 26 20 14 2 2 36 37 306
2017 Provides services to public - Both English and French 17 21 28 19 11 1 3 32 39 371
2014 Provides services to public - English only 25 23 26 14 7 1 4 22 51 348
2014 Provides services to public - Both English and French 26 26 25 13 8 0 0 22 53 343
2011 Provides services to public - English only 22 25 27 15 7 2 3 23 49 624
2011 Provides services to public - French only 10 30 39 9 0 0 11 10 46 10
2011 Provides services to public - Both English and French 19 24 30 16 6 1 3 23 45 528
2008 Provides services to public - English only 21 22 30 18 7 1 2 25 44 757
2008 Provides services to public - Both English and French 21 30 26 15 5 1 2 21 53 524

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 11 16 28 26 14 3 2 43 28 401
2017 Provides services to public - English only 6 14 25 26 18 3 8 50 22 305
2017 Provides services to public - Both English and French 8 17 32 22 16 1 4 41 26 373
2014 Provides services to public - English only 11 16 26 23 16 1 7 42 29 349
2014 Provides services to public - Both English and French 11 14 21 26 18 3 8 49 28 344
2011 Provides services to public - English only 8 16 26 23 15 4 8 43 28 622
2011 Provides services to public - French only 9 30 0 31 10 0 20 52 48 10
2011 Provides services to public - Both English and French 9 15 31 24 12 2 7 39 27 526
2008 Provides services to public - English only 12 20 29 22 12 2 4 36 33 757
2008 Provides services to public - Both English and French 16 28 27 17 7 1 4 25 46 523

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 25 30 14 10 3 1 26 42 406
2017 Provides services to public - English only 19 24 26 13 12 2 4 26 46 307
2017 Provides services to public - Both English and French 17 22 34 13 9 2 3 24 41 373
2014 Provides services to public - English only 32 20 22 12 8 2 4 21 55 349
2014 Provides services to public - Both English and French 25 19 35 8 9 2 2 18 46 344

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 21 33 22 9 1 1 31 35 406
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 18 10 8 4 0 1 77 12 406
2017 Provides services to public - English only 81 10 5 1 1 0 3 94 2 306
2017 Provides services to public - Both English and French 58 20 9 8 4 0 2 79 12 375
2014 Provides services to public - English only 79 10 3 0 1 0 6 95 2 352
2014 Provides services to public - Both English and French 61 14 9 7 5 0 3 78 13 343
2011 Provides services to public - English only 78 10 4 1 1 1 6 95 1 629
2011 Provides services to public - French only 61 21 10 0 8 0 0 82 8 10
2011 Provides services to public - Both English and French 55 22 7 8 5 0 2 79 14 529
2008 Provides services to public - English only 72 9 5 0 2 0 12 92 3 758
2008 Provides services to public - Both English and French 51 17 9 10 10 0 3 70 21 527

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 30 17 7 10 5 2 63 19 406
2017 Provides services to public - English only 22 32 16 11 14 3 2 57 27 307
2017 Provides services to public - Both English and French 27 31 18 8 9 4 3 62 19 375
2014 Provides services to public - English only 32 30 12 11 11 2 3 65 23 351
2014 Provides services to public - Both English and French 30 36 11 9 10 2 3 69 20 344

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 30 8 9 7 0 0 76 16 405
2017 Provides services to public - English only 36 33 9 10 10 1 0 70 21 306
2017 Provides services to public - Both English and French 43 32 9 8 7 1 0 76 15 374
2014 Provides services to public - English only 43 30 7 8 12 0 0 74 19 352
2014 Provides services to public - Both English and French 43 32 10 6 9 0 0 76 15 344

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 32 9 7 4 0 0 80 11 405
2017 Provides services to public - English only 31 44 8 12 6 0 0 75 17 307
2017 Provides services to public - Both English and French 42 38 6 8 5 0 0 81 13 376
2014 Provides services to public - English only 40 38 7 11 4 0 0 78 15 352
2014 Provides services to public - Both English and French 35 42 11 6 5 0 0 77 11 343

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 37 12 5 4 1 0 79 10 405
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 27 13 6 3 0 2 76 10 403

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 34 11 9 7 0 0 74 16 406
2017 Provides services to public - English only 41 31 12 8 6 1 0 73 14 308
2017 Provides services to public - Both English and French 37 36 11 8 7 1 0 74 15 376
2014 Provides services to public - English only 33 38 12 9 7 0 0 72 16 352
2014 Provides services to public - Both English and French 37 28 18 9 8 0 0 64 18 344
2011 Provides services to public - English only 32 39 13 9 7 0 1 72 16 629
2011 Provides services to public - French only 30 40 20 10 0 0 0 69 10 10
2011 Provides services to public - Both English and French 34 37 12 11 6 0 1 71 17 530
2008 Provides services to public - English only 24 37 13 14 11 0 1 62 25 759
2008 Provides services to public - Both English and French 25 31 14 15 13 1 1 57 29 527

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 26 11 5 6 1 0 77 11 404
2017 Provides services to public - English only 46 29 13 6 6 0 0 75 12 308
2017 Provides services to public - Both English and French 45 32 10 4 6 2 1 80 10 376
2014 Provides services to public - English only 43 28 11 8 7 2 0 73 15 351
2014 Provides services to public - Both English and French 40 29 13 10 6 1 1 70 17 343
2011 Provides services to public - English only 39 32 15 7 6 1 0 73 13 629
2011 Provides services to public - French only 50 19 10 20 0 0 0 69 20 10
2011 Provides services to public - Both English and French 41 32 12 9 4 2 0 75 13 527
2008 Provides services to public - English only 35 33 12 10 8 2 1 69 18 759
2008 Provides services to public - Both English and French 34 29 13 10 11 2 0 65 22 526

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 31 7 9 6 0 0 77 15 403
2017 Provides services to public - English only 43 30 9 11 7 1 0 73 18 308
2017 Provides services to public - Both English and French 44 32 10 6 7 1 0 77 13 376
2014 Provides services to public - English only 40 32 10 8 8 2 0 73 16 351
2014 Provides services to public - Both English and French 38 27 17 11 7 0 0 65 18 344
2011 Provides services to public - English only 36 35 12 10 6 1 0 72 16 629
2011 Provides services to public - French only 50 9 21 20 0 0 0 59 20 10
2011 Provides services to public - Both English and French 36 39 10 10 5 0 0 75 15 528
2008 Provides services to public - English only 30 34 14 11 10 0 1 65 21 759
2008 Provides services to public - Both English and French 30 32 12 13 11 1 1 63 25 525

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 78 11 4 3 3 0 0 90 6 398
2017 Provides services to public - English only 82 10 2 0 1 0 3 96 2 308
2017 Provides services to public - Both English and French 74 17 3 2 3 0 1 92 5 376
2014 Provides services to public - English only 81 8 3 1 1 0 6 95 2 351
2014 Provides services to public - Both English and French 73 13 3 6 3 0 2 87 9 344
2011 Provides services to public - English only 80 9 4 0 1 0 6 95 1 628
2011 Provides services to public - French only 80 20 0 0 0 0 0 100 0 10
2011 Provides services to public - Both English and French 70 15 4 3 5 0 2 88 8 528
2008 Provides services to public - English only 78 8 3 0 1 1 10 95 2 757
2008 Provides services to public - Both English and French 68 11 6 6 5 0 4 82 12 526

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 24 8 4 4 3 3 84 8 405
2017 Provides services to public - English only 55 25 6 5 3 2 3 85 9 308
2017 Provides services to public - Both English and French 46 24 11 6 4 4 6 77 10 375
2014 Provides services to public - English only 54 28 7 3 2 3 3 87 5 352
2014 Provides services to public - Both English and French 41 24 10 5 9 2 9 73 16 344
2011 Provides services to public - English only 51 31 8 4 3 2 2 85 6 625
2011 Provides services to public - French only 39 32 19 10 0 0 0 71 10 10
2011 Provides services to public - Both English and French 41 30 9 6 5 3 5 78 12 530

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 20 7 4 6 0 0 83 11 405
2017 Provides services to public - English only 56 23 10 5 5 1 0 80 10 308
2017 Provides services to public - Both English and French 53 26 10 4 5 1 0 81 9 375

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 25 7 6 7 0 0 80 13 405
2017 Provides services to public - English only 53 22 11 9 6 0 0 75 14 306
2017 Provides services to public - Both English and French 48 26 12 8 5 0 0 75 13 375
2014 Provides services to public - English only 51 25 11 7 6 0 0 75 13 352
2014 Provides services to public - Both English and French 41 34 13 6 6 0 0 75 12 344

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 48 13 14 7 2 0 65 22 142
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 35 16 6 5 5 0 72 11 405
2017 Provides services to public - English only 27 32 15 11 8 7 0 63 20 308
2017 Provides services to public - Both English and French 28 38 14 8 7 4 0 70 16 376
2014 Provides services to public - English only 23 32 16 11 9 8 0 60 22 351
2014 Provides services to public - Both English and French 30 35 14 12 5 4 0 67 18 344
2011 Provides services to public - English only 22 27 25 14 6 5 1 52 22 628
2011 Provides services to public - French only 9 50 19 0 10 11 0 67 11 10
2011 Provides services to public - Both English and French 25 35 17 9 6 9 0 65 16 524

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 34 15 8 5 2 0 71 14 404
2017 Provides services to public - English only 23 32 16 17 11 2 0 56 28 308
2017 Provides services to public - Both English and French 26 41 13 11 8 1 0 68 19 375
2014 Provides services to public - English only 18 30 16 18 17 2 0 49 35 349
2014 Provides services to public - Both English and French 25 34 16 16 9 1 0 59 25 344
2011 Provides services to public - English only 15 24 23 18 17 2 1 41 36 627
2011 Provides services to public - French only 8 62 19 0 10 0 0 70 10 10
2011 Provides services to public - Both English and French 21 34 20 13 9 2 0 57 23 526
2008 Provides services to public - English only 11 27 17 19 24 2 0 38 44 760
2008 Provides services to public - Both English and French 20 29 18 14 17 2 0 50 32 526

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 34 20 12 8 3 0 59 21 404
2017 Provides services to public - English only 18 32 19 16 12 4 0 51 29 308
2017 Provides services to public - Both English and French 18 37 17 15 9 3 1 57 25 376
2014 Provides services to public - English only 14 26 20 18 18 3 0 41 38 349
2014 Provides services to public - Both English and French 17 29 19 16 13 6 0 49 31 344
2011 Provides services to public - English only 11 21 20 25 19 3 1 33 46 628
2011 Provides services to public - French only 0 50 21 0 10 19 0 62 13 10
2011 Provides services to public - Both English and French 9 35 21 18 11 6 0 47 31 529
2008 Provides services to public - English only 4 22 16 26 27 4 0 28 56 759
2008 Provides services to public - Both English and French 10 26 20 21 18 4 1 38 41 527

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 36 15 16 7 1 0 62 23 404
2017 Provides services to public - English only 17 32 19 15 14 3 0 51 29 307
2017 Provides services to public - Both English and French 20 41 16 14 8 1 0 61 22 375
2014 Provides services to public - English only 11 37 18 16 15 2 0 49 33 350
2014 Provides services to public - Both English and French 15 37 19 17 11 1 0 53 28 343
2011 Provides services to public - English only 10 28 20 23 16 3 0 39 40 629
2011 Provides services to public - French only 8 43 19 10 0 19 0 63 13 10
2011 Provides services to public - Both English and French 14 35 18 21 9 3 0 50 31 527
2008 Provides services to public - English only 9 30 17 24 17 2 0 40 42 758
2008 Provides services to public - Both English and French 12 36 16 20 15 2 0 48 35 525

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 25 17 8 2 3 0 72 10 405
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 48 14 7 3 1 0 76 9 406
2017 Provides services to public - English only 24 46 18 6 5 1 0 70 12 307
2017 Provides services to public - Both English and French 27 45 16 8 4 1 0 73 11 374
2014 Provides services to public - English only 23 38 19 11 7 2 0 62 19 352
2014 Provides services to public - Both English and French 27 44 18 6 4 0 0 71 11 344
2011 Provides services to public - English only 19 35 22 13 10 2 0 55 23 625
2011 Provides services to public - French only 8 61 21 10 0 0 0 69 10 10
2011 Provides services to public - Both English and French 26 43 16 10 4 2 0 70 14 529

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 42 20 15 5 2 0 59 20 405

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 38 14 10 5 2 0 71 15 402
2017 Provides services to public - English only 30 42 13 8 4 2 0 74 13 308
2017 Provides services to public - Both English and French 37 40 11 7 4 2 0 78 11 373
2014 Provides services to public - English only 29 39 13 8 5 4 2 72 14 351
2014 Provides services to public - Both English and French 37 33 13 9 5 3 0 72 14 344
2011 Provides services to public - English only 30 32 16 10 4 5 2 67 15 627
2011 Provides services to public - French only 8 53 29 0 0 10 0 68 0 10
2011 Provides services to public - Both English and French 35 34 11 10 5 4 0 73 15 525
2008 Provides services to public - English only 21 36 14 12 9 6 1 62 23 760
2008 Provides services to public - Both English and French 28 34 10 13 11 3 1 65 25 526

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 41 15 6 4 0 0 75 10 404

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 21 27 18 13 14 6 2 52 29 406
2017 Provides services to public - English only 14 32 14 15 16 8 1 50 35 306
2017 Provides services to public - Both English and French 18 23 17 15 13 10 5 48 32 373
2014 Provides services to public - English only 15 29 16 13 17 6 3 48 34 352
2014 Provides services to public - Both English and French 14 24 15 21 18 6 2 41 43 343
2011 Provides services to public - English only 16 23 21 17 15 8 1 42 35 629
2011 Provides services to public - French only 0 32 30 0 0 27 11 52 0 10
2011 Provides services to public - Both English and French 16 19 20 14 13 14 5 42 33 525

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 35 18 12 9 1 0 61 21 406
2017 Provides services to public - English only 18 37 15 13 13 3 0 58 27 307
2017 Provides services to public - Both English and French 27 40 13 10 10 1 0 67 20 375
2014 Provides services to public - English only 15 28 18 19 16 4 0 45 36 350
2014 Provides services to public - Both English and French 22 29 13 21 14 0 0 52 35 344
2011 Provides services to public - English only 18 31 18 16 13 2 1 51 31 627
2011 Provides services to public - French only 19 9 51 21 0 0 0 28 21 10
2011 Provides services to public - Both English and French 22 36 18 13 8 2 1 60 22 529
2008 Provides services to public - English only 12 33 22 17 15 1 1 45 33 759
2008 Provides services to public - Both English and French 15 34 20 16 13 1 0 50 30 525

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 26 27 15 13 16 1 1 54 30 405
2017 Provides services to public - English only 15 31 14 13 23 2 2 48 38 308
2017 Provides services to public - Both English and French 21 27 15 16 18 1 2 49 35 375
2014 Provides services to public - English only 10 22 18 17 30 1 0 33 48 351
2014 Provides services to public - Both English and French 13 18 16 18 28 5 2 34 49 344
2011 Provides services to public - English only 16 22 15 17 27 1 2 39 46 628
2011 Provides services to public - French only 28 0 10 30 21 10 0 32 57 10
2011 Provides services to public - Both English and French 17 31 14 17 18 1 2 49 36 527
2008 Provides services to public - English only 10 23 14 21 28 2 2 35 51 758
2008 Provides services to public - Both English and French 16 31 16 15 18 2 2 49 35 524

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 24 14 5 4 1 3 76 10 403

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 64 11 8 4 2 1 10 84 7 402

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 22 12 7 3 1 4 77 11 404

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 19 13 9 4 2 4 73 14 401

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 12 12 10 12 1 5 64 24 402

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 68 12 8 4 3 1 4 84 7 403

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 75 7 7 2 2 3 4 88 5 404

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 80 5 2 1 2 2 8 94 4 403

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 22 38 21 12 3 3 0 63 16 406
2017 Provides services to public - English only 19 35 19 13 9 4 0 57 23 308
2017 Provides services to public - Both English and French 22 38 20 10 7 3 0 62 17 375

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 39 8 7 3 1 0 81 11 405
2017 Provides services to public - English only 38 40 13 4 4 1 0 79 8 307
2017 Provides services to public - Both English and French 37 46 8 5 3 1 0 84 8 375
2014 Provides services to public - English only 37 38 13 7 5 1 0 76 11 351
2014 Provides services to public - Both English and French 38 38 12 7 3 1 0 77 10 343
2011 Provides services to public - English only 27 40 18 7 5 3 0 69 13 628
2011 Provides services to public - French only 8 83 0 0 0 9 0 100 0 10
2011 Provides services to public - Both English and French 34 38 15 5 4 3 0 75 9 529

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 34 8 3 1 2 0 88 4 403
2017 Provides services to public - English only 38 36 13 4 4 5 0 78 9 305
2017 Provides services to public - Both English and French 39 40 13 1 3 2 0 82 5 376
2014 Provides services to public - English only 42 33 15 3 3 3 1 78 7 351
2014 Provides services to public - Both English and French 43 36 13 3 2 3 1 81 6 344

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 31 6 4 2 0 0 87 7 405
2017 Provides services to public - English only 40 37 11 6 5 1 0 78 11 307
2017 Provides services to public - Both English and French 44 42 6 5 4 0 0 86 9 375
2014 Provides services to public - English only 40 35 9 10 6 0 0 75 16 350
2014 Provides services to public - Both English and French 44 37 9 5 4 1 0 82 9 343
2011 Provides services to public - English only 31 38 15 9 6 1 0 70 15 626
2011 Provides services to public - French only 29 62 0 0 0 9 0 100 0 10
2011 Provides services to public - Both English and French 42 39 11 4 3 1 0 81 8 529
2008 Provides services to public - English only 24 40 15 11 10 0 0 64 21 760
2008 Provides services to public - Both English and French 29 41 13 9 7 0 0 71 16 526

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 33 11 4 4 0 0 81 8 404
2017 Provides services to public - English only 32 34 16 10 7 0 0 66 18 307
2017 Provides services to public - Both English and French 40 36 13 5 5 0 0 76 10 374
2014 Provides services to public - English only 20 35 12 18 15 0 0 55 33 351
2014 Provides services to public - Both English and French 30 34 17 11 8 0 0 63 19 344
2011 Provides services to public - English only 23 32 21 14 8 0 0 56 23 628
2011 Provides services to public - French only 19 71 10 0 0 0 0 90 0 10
2011 Provides services to public - Both English and French 31 39 18 7 4 0 0 71 11 527

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 36 9 5 4 0 0 82 9 401
2017 Provides services to public - English only 31 35 14 12 7 1 0 66 19 307
2017 Provides services to public - Both English and French 41 34 15 6 4 0 0 75 10 376
2014 Provides services to public - English only 18 37 13 20 12 0 0 55 32 351
2014 Provides services to public - Both English and French 29 35 16 14 6 0 0 64 20 344
2011 Provides services to public - English only 21 34 18 17 9 0 0 55 27 627
2011 Provides services to public - French only 19 41 29 10 0 0 0 60 10 10
2011 Provides services to public - Both English and French 29 40 17 9 5 0 0 69 14 526
2008 Provides services to public - English only 18 37 15 19 10 0 0 55 29 756
2008 Provides services to public - Both English and French 24 40 15 12 8 0 0 64 21 526

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 26 15 9 6 3 0 68 16 403
2017 Provides services to public - English only 35 24 21 9 7 3 1 62 17 306
2017 Provides services to public - Both English and French 35 26 21 8 7 4 0 63 16 376
2014 Provides services to public - English only 23 32 16 9 13 3 5 60 24 351
2014 Provides services to public - Both English and French 31 20 19 13 11 3 1 54 25 344
2011 Provides services to public - English only 29 26 22 11 8 4 1 58 19 628
2011 Provides services to public - French only 30 50 10 0 0 9 0 89 0 10
2011 Provides services to public - Both English and French 30 33 16 9 6 4 1 67 16 527
2008 Provides services to public - English only 21 31 18 15 10 5 1 54 27 759
2008 Provides services to public - Both English and French 21 28 18 14 12 5 1 53 28 526
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 32 36 32 405
2017 Provides services to public - English only 27 37 36 308
2017 Provides services to public - Both English and French 30 36 35 376
2014 Provides services to public - English only 26 35 39 349
2014 Provides services to public - Both English and French 36 36 28 344
2011 Provides services to public - English only 19 48 33 632
2011 Provides services to public - French only 19 61 20 10
2011 Provides services to public - Both English and French 30 41 29 529

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 14 37 23 4 15 7 125
2017 Provides services to public - English only 31 11 19 11 17 10 82
2017 Provides services to public - Both English and French 16 29 35 4 6 9 113
2014 Provides services to public - English only 33 8 19 17 9999 23 85
2014 Provides services to public - Both English and French 15 27 27 5 9999 25 107
2011 Provides services to public - English only 31 23 22 14 9999 10 116
2011 Provides services to public - Both English and French 19 34 35 4 9999 8 155
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 47 10 6 3 1 2 80 10 405

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 33 8 2 2 6 2 87 4 405
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 13 87 402

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 49

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 16 84 49

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 18 82 48

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 20 80 401

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 17 19 8 7 24 6 51 22 402
2017 Provides services to public - English only 15 25 18 10 10 16 6 52 25 308
2017 Provides services to public - Both English and French 16 20 20 6 8 25 6 51 20 374
2014 Provides services to public - English only 16 21 21 7 10 20 4 50 22 349
2014 Provides services to public - Both English and French 15 24 15 9 6 24 6 56 22 344

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 32 16 5 4 6 0 73 9 404
2017 Provides services to public - English only 28 33 17 9 5 7 1 66 16 307
2017 Provides services to public - Both English and French 27 36 18 6 5 7 1 69 12 373
2014 Provides services to public - English only 26 30 19 7 7 10 2 63 16 350
2014 Provides services to public - Both English and French 25 29 24 5 4 12 1 61 10 344
2011 Provides services to public - English only 28 38 20 7 3 5 0 69 10 631
2011 Provides services to public - French only 21 60 19 0 0 0 0 81 0 10
2011 Provides services to public - Both English and French 31 38 13 5 3 9 1 77 9 529
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 8 92 403

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 20 80 28

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 25 75 28

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 19 81 28

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 28

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 9 91 403

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 21 18 20 2 3 30 5 61 8 404
2017 Provides services to public - English only 17 26 23 3 5 20 7 59 10 306
2017 Provides services to public - Both English and French 18 20 19 3 2 30 8 62 8 375
2014 Provides services to public - English only 14 23 24 4 3 26 7 55 10 350
2014 Provides services to public - Both English and French 21 15 21 2 2 32 6 59 7 344

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 28 19 1 3 9 0 75 5 403
2017 Provides services to public - English only 32 34 16 3 4 9 2 74 7 305
2017 Provides services to public - Both English and French 32 39 12 3 2 10 1 81 5 374
2014 Provides services to public - English only 28 36 18 4 2 11 2 73 6 350
2014 Provides services to public - Both English and French 31 29 20 4 1 13 2 71 6 344
2011 Provides services to public - English only 34 37 16 6 1 5 1 75 7 629
2011 Provides services to public - French only 9 53 19 0 0 19 0 76 0 10
2011 Provides services to public - Both English and French 32 39 15 3 1 10 0 79 4 529
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 25 23 9 12 0 1 56 22 406
2017 Provides services to public - English only 18 28 22 12 19 1 2 47 31 307
2017 Provides services to public - Both English and French 22 26 20 13 17 1 1 49 30 375

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 22 26 27 14 11 0 0 48 25 406
2017 Provides services to public - English only 22 32 28 11 5 0 2 55 17 308
2017 Provides services to public - Both English and French 15 29 23 19 13 0 0 45 32 375

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 32 23 9 9 0 1 59 18 403
2017 Provides services to public - English only 30 32 22 9 3 1 2 65 13 305
2017 Provides services to public - Both English and French 19 31 21 16 11 1 1 51 27 372

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 28 19 15 12 0 1 52 28 404
2017 Provides services to public - English only 25 27 19 19 7 0 2 53 27 307
2017 Provides services to public - Both English and French 18 27 24 16 13 0 2 46 30 375

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 28 13 6 6 0 3 76 11 405
2017 Provides services to public - English only 41 27 12 7 1 1 10 77 10 306
2017 Provides services to public - Both English and French 40 24 14 6 6 1 8 70 14 374

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 33 19 9 8 0 0 64 17 404
2017 Provides services to public - English only 29 34 21 8 6 1 0 64 14 305
2017 Provides services to public - Both English and French 25 29 25 12 7 0 1 55 19 374

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 37 19 9 5 0 0 67 14 404
2017 Provides services to public - English only 27 36 20 10 5 1 3 64 15 305
2017 Provides services to public - Both English and French 22 32 25 12 7 1 1 55 19 373

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 32 24 10 5 0 0 61 15 403
2017 Provides services to public - English only 25 36 22 9 5 0 2 63 14 306
2017 Provides services to public - Both English and French 22 37 23 10 5 1 2 61 15 374

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 32 20 11 5 0 1 64 16 404
2017 Provides services to public - English only 31 33 22 8 6 0 1 64 13 306
2017 Provides services to public - Both English and French 28 32 21 10 7 1 2 61 18 374

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 26 15 8 6 0 0 71 14 404

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 36 16 7 7 0 1 70 14 404
2017 Provides services to public - English only 29 34 20 11 4 0 2 65 15 305
2017 Provides services to public - Both English and French 28 36 19 11 5 0 2 65 16 373

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 21 9 5 4 0 1 83 8 403
2017 Provides services to public - English only 56 23 12 5 2 0 3 81 7 308
2017 Provides services to public - Both English and French 57 23 10 4 3 0 3 82 8 375

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 76 10 4 3 1 0 5 91 4 403
2017 Provides services to public - English only 61 20 8 4 4 0 2 83 8 308
2017 Provides services to public - Both English and French 68 13 8 3 4 0 4 85 8 374

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 71 12 8 3 4 0 2 84 8 401
2017 Provides services to public - English only 39 37 14 5 4 0 1 76 9 307
2017 Provides services to public - Both English and French 49 29 11 5 4 0 2 79 9 372

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 28 11 2 4 0 1 83 6 401
2017 Provides services to public - English only 54 24 9 5 5 0 2 80 11 308
2017 Provides services to public - Both English and French 52 23 11 5 6 0 2 77 12 376

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 20 8 5 6 0 1 81 11 400
2017 Provides services to public - English only 49 20 6 2 1 0 22 88 4 307
2017 Provides services to public - Both English and French 50 11 8 5 2 1 23 81 9 376

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 14 4 4 2 0 20 88 7 399
2017 Provides services to public - English only 63 23 5 2 1 0 5 91 4 300
2017 Provides services to public - Both English and French 68 19 5 1 2 0 5 92 3 375

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 68 21 5 2 1 0 2 91 4 399
2017 Provides services to public - English only 54 23 9 6 5 2 2 79 11 307
2017 Provides services to public - Both English and French 66 16 6 3 4 0 5 87 7 373

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 72 12 7 3 3 1 2 87 6 401
2017 Provides services to public - English only 45 31 14 5 2 0 3 78 8 305
2017 Provides services to public - Both English and French 53 27 12 4 2 0 2 82 6 376

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 30 12 3 2 0 1 82 5 400

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 14 37 31 14 4 0 0 51 18 405
2017 Provides services to public - English only 13 28 38 14 6 1 1 42 20 308
2017 Provides services to public - Both English and French 10 30 38 16 5 0 1 41 21 376

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 8 21 39 24 8 0 0 32 28 402
2017 Provides services to public - English only 6 22 42 21 7 1 1 28 28 305
2017 Provides services to public - Both English and French 7 18 44 22 9 0 0 31 25 376

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 43 13 6 2 2 0 78 8 403
2017 Provides services to public - English only 22 46 15 8 6 3 1 70 15 307
2017 Provides services to public - Both English and French 29 44 12 7 5 4 0 76 12 376

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 39 19 8 8 2 0 64 17 404
2017 Provides services to public - English only 12 42 20 14 9 3 0 55 24 308
2017 Provides services to public - Both English and French 20 42 18 11 8 1 0 62 20 375
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 17 83 404
2017 Provides services to public - English only 18 82 305
2017 Provides services to public - Both English and French 17 83 373
2014 Provides services to public - English only 14 86 348
2014 Provides services to public - Both English and French 13 87 344

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 76 24 65
2017 Provides services to public - English only 74 26 56
2017 Provides services to public - Both English and French 77 23 68
2014 Provides services to public - English only 81 19 53
2014 Provides services to public - Both English and French 79 21 51

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 26 6 6 3 0 0 85 9 50
2017 Provides services to public - English only 36 33 4 9 13 0 5 72 23 44
2017 Provides services to public - Both English and French 45 40 2 7 4 0 2 87 12 52
2014 Provides services to public - English only 31 58 2 4 4 0 0 89 9 42
2014 Provides services to public - Both English and French 51 27 7 10 5 0 0 78 15 40
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 27 24 9 9 3 0 29 71 404
2017 Provides services to public - English only 31 19 18 11 15 5 1 33 67 307
2017 Provides services to public - Both English and French 30 26 21 9 12 2 1 31 69 374

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 55 45 282

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 45 55 273

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 31 16 18 15 1 6 47 36 276
2017 Provides services to public - English only 11 28 15 17 24 1 4 41 43 190
2017 Provides services to public - Both English and French 15 21 18 17 16 3 10 41 38 252

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 18 15 21 31 1 7 28 56 277
2017 Provides services to public - English only 3 16 7 19 47 3 4 21 71 190
2017 Provides services to public - Both English and French 5 8 14 18 44 4 7 15 70 251

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 15 13 9 10 1 6 66 20 399
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