2019 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	37	7	7	2	85	8	601
2019	Non-shift worker	40	43	5	9	3	83	12	9905
2017	Shift worker	37	42	6	10	4	80	14	387
2017	Non-shift worker	31	46	5	12	5	78	17	7975
2014	Shift worker	31	47	6	9	6	78	15	675
2014	Non-shift worker	33	46	6	10	4	79	14	8232
2011	Shift worker	37	45	6	9	3	82	12	661
2011	Non-shift worker	37	46	5	9	3	83	12	9782
2008	Shift worker	42	46	5	6	2	87	8	394
2008	Non-shift worker	39	45	5	8	3	85	10	7448

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	25	7	6	3	0	85	8	599
2019	Non-shift worker	62	23	6	6	2	1	86	8	9896
2017	Shift worker	50	31	7	8	3	1	82	11	387
2017	Non-shift worker	59	24	6	7	3	1	84	10	7970
2014	Shift worker	55	25	7	8	4	1	81	13	674
2014	Non-shift worker	55	25	7	8	3	1	81	11	8222
2011	Shift worker	51	22	8	12	4	2	75	16	660
2011	Non-shift worker	58	23	6	8	4	1	82	12	9779
2008	Shift worker	47	31	8	11	3	1	79	14	392
2008	Non-shift worker	57	23	6	9	4	1	81	13	7439

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	33	6	6	2	0	85	9	602
2019	Non-shift worker	46	35	7	8	4	0	81	12	9896
2017	Shift worker	36	41	10	8	5	1	78	13	387
2017	Non-shift worker	41	38	7	9	5	0	79	14	7969
2014	Shift worker	35	39	8	10	8	0	74	18	674
2014	Non-shift worker	43	38	7	8	4	0	81	12	8227
2011	Shift worker	38	41	11	7	3	0	80	10	657
2011	Non-shift worker	41	38	8	8	4	0	80	12	9758

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	39	16	11	4	0	70	14	600
2019	Non-shift worker	29	40	13	13	5	0	69	18	9874
2018	Shift worker	31	46	11	10	2	0	77	12	392
2018	Non-shift worker	25	44	11	13	6	0	70	19	8387
2017	Shift worker	27	40	14	10	8	0	68	18	387
2017	Non-shift worker	27	39	12	14	8	0	66	22	7971
2014	Shift worker	23	38	14	15	10	0	61	25	675
2014	Non-shift worker	25	38	13	15	9	0	64	23	8232
2011	Shift worker	27	42	13	12	5	2	70	17	658
2011	Non-shift worker	30	41	12	10	5	1	72	15	9778
2008	Shift worker	30	40	17	8	4	1	71	12	393
2008	Non-shift worker	29	42	13	11	5	1	72	16	7453

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	38	10	4	2	84	5	597
2019	Non-shift worker	49	35	8	5	2	85	7	9837
2017	Shift worker	39	44	9	6	2	83	8	386
2017	Non-shift worker	48	38	7	5	2	86	7	7949
2014	Shift worker	37	42	9	7	5	79	12	675
2014	Non-shift worker	45	40	8	5	2	85	7	8224

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	35	11	4	3	1	1	81	7	601
2019	Non-shift worker	50	32	9	6	3	0	1	82	9	9872
2018	Shift worker	42	34	11	7	4	1	1	78	11	393
2018	Non-shift worker	46	34	10	6	3	0	0	81	10	8369
2017	Shift worker	35	35	16	7	4	1	2	72	12	386
2017	Non-shift worker	43	35	10	7	4	0	0	79	11	7961
2014	Shift worker	30	32	15	11	10	0	2	64	21	675
2014	Non-shift worker	36	36	13	9	5	0	1	73	14	8227
2011	Shift worker	33	35	17	7	5	1	2	70	12	658
2011	Non-shift worker	38	37	12	8	4	0	1	76	12	9778

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	38	13	5	4	0	78	9	602
2019	Non-shift worker	38	40	12	7	4	0	77	11	9897
2018	Shift worker	37	38	15	6	4	1	75	10	392
2018	Non-shift worker	35	41	12	8	4	0	76	12	8341
2017	Shift worker	29	47	14	7	4	0	76	11	385
2017	Non-shift worker	32	44	11	8	5	0	77	12	7976
2014	Shift worker	28	43	14	9	6	0	72	15	673
2014	Non-shift worker	28	45	12	9	5	0	74	14	8234
2011	Shift worker	32	41	17	6	4	0	73	10	657
2011	Non-shift worker	33	41	13	8	4	0	75	12	9773
2008	Shift worker	30	47	11	8	4	0	78	12	391
2008	Non-shift worker	34	42	12	7	4	0	76	12	7422

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	36	17	9	5	1	0	68	14	602
2019	Non-shift worker	29	38	16	11	6	0	0	68	17	9896
2018	Shift worker	29	36	19	8	7	1	0	66	15	392
2018	Non-shift worker	28	35	18	11	8	0	0	63	19	8366
2017	Shift worker	26	36	18	11	8	1	0	63	19	387
2017	Non-shift worker	26	36	17	12	9	0	0	62	21	7970
2014	Shift worker	18	36	21	13	11	0	0	54	24	674
2014	Non-shift worker	22	36	18	14	9	0	0	58	23	8231
2011	Shift worker	20	40	21	10	8	0	1	61	18	660
2011	Non-shift worker	23	38	17	13	8	0	0	62	21	9784

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	40	15	8	2	0	75	10	599
2019	Non-shift worker	32	43	12	10	4	0	75	14	9864
2018	Shift worker	33	41	16	7	2	0	74	9	393
2018	Non-shift worker	29	42	13	10	5	0	71	16	8375
2017	Shift worker	28	44	14	8	6	1	72	14	387
2017	Non-shift worker	28	42	13	11	6	0	70	16	7974

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	39	10	5	3	1	82	8	600
2019	Non-shift worker	43	39	10	5	2	0	83	7	9856
2018	Shift worker	39	44	10	4	3	1	84	7	389
2018	Non-shift worker	43	42	9	4	2	0	85	6	8360
2017	Shift worker	35	44	10	4	5	1	80	10	387
2017	Non-shift worker	38	43	11	5	3	0	81	8	7967
2014	Shift worker	33	47	12	4	4	0	80	8	673
2014	Non-shift worker	36	42	12	6	3	1	79	9	8228
2011	Shift worker	34	45	14	4	2	1	80	7	661
2011	Non-shift worker	37	42	12	6	3	1	79	9	9781
2008	Shift worker	40	39	14	5	1	0	79	7	393
2008	Non-shift worker	41	40	11	5	3	1	81	8	7443

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	38	16	5	6	73	12	603
2019	Non-shift worker	33	37	14	9	6	70	15	9885
2018	Shift worker	29	44	14	6	7	73	13	388
2018	Non-shift worker	30	38	15	9	7	68	16	8346
2017	Shift worker	25	38	19	11	8	63	18	386
2017	Non-shift worker	29	37	15	10	8	66	19	7966

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	33	12	3	3	0	0	83	5	597
2019	Non-shift worker	51	34	10	3	2	0	0	85	5	9849
2018	Shift worker	45	38	13	3	0	0	1	84	4	384
2018	Non-shift worker	49	35	10	4	2	0	0	85	6	8324
2017	Shift worker	43	44	9	2	1	1	0	87	4	386
2017	Non-shift worker	50	36	9	3	2	0	0	86	5	7959
2014	Shift worker	55	31	10	3	1	0	0	86	4	674
2014	Non-shift worker	57	30	8	3	1	0	0	88	4	8228
2011	Shift worker	51	34	11	1	2	0	0	86	3	660
2011	Non-shift worker	56	32	8	2	1	0	0	88	3	9784

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	33	21	8	7	0	1	63	16	599
2019	Non-shift worker	32	37	15	10	6	0	0	69	16	9859
2018	Shift worker	21	43	18	10	7	0	1	65	17	385
2018	Non-shift worker	29	38	15	11	7	0	0	68	17	8331
2017	Shift worker	19	41	19	11	7	1	2	62	18	386
2017	Non-shift worker	29	39	14	11	7	0	0	68	18	7950
2014	Shift worker	13	38	18	15	14	0	1	52	29	675
2014	Non-shift worker	22	41	14	13	9	0	0	64	22	8227
2011	Shift worker	21	38	21	12	7	1	1	60	19	656
2011	Non-shift worker	29	40	14	10	6	0	0	70	16	9775

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	33	18	9	5	0	67	14	603
2019	Non-shift worker	37	34	15	8	5	0	72	13	9879
2018	Shift worker	29	36	20	8	6	0	66	14	389
2018	Non-shift worker	34	35	16	9	6	0	69	15	8328
2017	Shift worker	26	38	18	11	6	1	64	17	386
2017	Non-shift worker	33	35	15	10	6	0	69	16	7954
2014	Shift worker	19	40	18	12	10	0	60	22	675
2014	Non-shift worker	28	38	16	11	7	0	66	18	8230

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	42	13	5	2	0	0	80	7	599
2019	Non-shift worker	34	41	12	8	4	0	0	76	12	9764
2018	Shift worker	28	45	14	7	6	0	1	74	13	387
2018	Non-shift worker	32	36	15	10	6	0	0	68	16	8337
2017	Shift worker	28	39	15	10	6	1	0	68	17	386
2017	Non-shift worker	32	38	14	10	6	0	0	70	16	7952
2014	Shift worker	21	43	13	13	9	0	0	64	23	675
2014	Non-shift worker	28	40	16	10	6	0	0	69	16	8226
2011	Shift worker	29	47	15	6	3	0	0	76	8	659
2011	Non-shift worker	34	41	13	8	3	0	0	76	11	9772

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	35	8	4	2	85	6	600
2019	Non-shift worker	44	38	10	5	3	82	8	9906
2018	Shift worker	43	39	11	5	2	82	7	389
2018	Non-shift worker	40	40	12	5	3	80	9	8364
2017	Shift worker	37	42	12	5	4	79	9	386
2017	Non-shift worker	39	40	11	6	3	80	9	7940
2014	Shift worker	33	43	14	5	4	76	9	671
2014	Non-shift worker	37	42	12	6	3	78	9	8224
2011	Shift worker	40	40	13	4	3	80	6	659
2011	Non-shift worker	38	42	10	6	3	81	9	9783
2008	Shift worker	38	46	9	6	1	84	7	393
2008	Non-shift worker	40	43	10	6	2	82	8	7446

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	34	7	2	1	0	1	90	3	601
2019	Non-shift worker	38	33	17	7	4	0	1	72	11	9865
2018	Shift worker	54	29	9	3	2	0	3	86	5	393
2018	Non-shift worker	36	32	17	8	5	0	1	70	13	8393
2017	Shift worker	48	37	7	3	2	1	2	88	5	387
2017	Non-shift worker	34	35	16	8	5	0	1	70	13	7974
2014	Shift worker	40	28	13	8	9	0	2	69	17	675
2014	Non-shift worker	37	35	17	7	4	0	1	72	11	8234
2011	Shift worker	45	33	13	4	3	0	1	79	8	661
2011	Non-shift worker	33	34	18	9	5	0	1	68	14	9774
2008	Shift worker	42	33	18	5	3	0	0	75	7	394
2008	Non-shift worker	27	35	20	10	6	0	0	63	17	7442

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	23	30	19	14	2	3	35	34	600
2019	Non-shift worker	11	27	35	18	8	1	1	27	38	9895
2018	Shift worker	8	21	34	21	11	2	3	34	31	389
2018	Non-shift worker	12	27	35	17	7	1	2	24	40	8369
2017	Shift worker	9	20	38	17	9	2	6	28	31	385
2017	Non-shift worker	13	27	34	16	7	1	3	23	41	7938
2014	Shift worker	17	27	34	13	5	1	4	19	46	674
2014	Non-shift worker	11	30	35	15	6	1	2	21	42	8219
2011	Shift worker	9	26	32	20	7	1	4	29	37	656
2011	Non-shift worker	12	29	34	15	6	1	2	22	43	9756
2008	Shift worker	9	29	30	17	8	3	4	27	41	392
2008	Non-shift worker	13	31	33	14	6	1	2	21	45	7446

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	9	15	24	23	20	6	3	47	26	600
2019	Non-shift worker	10	20	28	23	15	2	2	39	32	9861
2018	Shift worker	8	16	27	24	16	6	3	44	26	388
2018	Non-shift worker	12	21	29	21	12	2	2	34	35	8337
2017	Shift worker	10	16	32	18	14	5	6	36	29	382
2017	Non-shift worker	13	22	29	19	11	3	4	32	37	7923
2014	Shift worker	12	22	30	19	9	4	4	31	37	674
2014	Non-shift worker	12	22	31	21	9	3	3	32	36	8210
2011	Shift worker	8	20	29	19	13	5	5	36	32	657
2011	Non-shift worker	11	21	30	20	12	3	4	34	34	9745
2008	Shift worker	11	18	27	20	14	5	5	38	33	388
2008	Non-shift worker	13	23	29	20	10	3	3	31	39	7426

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	16	31	16	16	5	6	36	29	595
2019	Non-shift worker	14	23	29	18	10	2	3	29	40	9867
2018	Shift worker	11	23	29	17	12	4	4	32	37	387
2018	Non-shift worker	16	26	29	15	8	2	4	25	45	8342
2017	Shift worker	15	20	23	16	11	5	10	32	41	383
2017	Non-shift worker	18	26	29	13	7	2	5	22	47	7929
2014	Shift worker	14	24	29	15	8	4	7	26	42	672
2014	Non-shift worker	22	27	27	12	6	2	4	20	52	8215
2011	Shift worker	15	23	30	14	9	3	7	25	42	655
2011	Non-shift worker	21	27	27	12	7	2	4	20	52	9748
2008	Shift worker	15	22	28	16	10	3	7	28	41	389
2008	Non-shift worker	22	27	26	13	6	2	4	20	52	7423

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	10	24	30	24	3	4	58	16	602
2019	Non-shift worker	9	18	32	25	14	1	2	40	27	9838
2018	Shift worker	3	7	27	34	21	3	4	60	11	388
2018	Non-shift worker	10	19	33	24	11	1	2	36	30	8321
2017	Shift worker	6	11	24	28	18	5	8	53	19	385
2017	Non-shift worker	11	20	34	22	10	1	3	33	32	7908
2014	Shift worker	12	18	30	20	12	2	5	35	32	673
2014	Non-shift worker	10	22	36	21	8	1	2	30	33	8199
2011	Shift worker	10	19	30	24	10	1	5	36	31	654
2011	Non-shift worker	11	23	35	20	8	1	2	29	35	9731
2008	Shift worker	9	20	29	22	13	3	5	38	31	388
2008	Non-shift worker	13	23	34	20	8	1	2	28	37	7420

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	11	22	24	28	3	6	56	19	598
2019	Non-shift worker	12	20	27	22	14	1	3	38	34	9868
2018	Shift worker	7	18	23	27	20	2	5	49	26	389
2018	Non-shift worker	15	24	29	18	10	1	3	29	41	8365
2017	Shift worker	10	18	24	22	15	5	7	42	31	379
2017	Non-shift worker	18	24	27	17	9	1	4	27	44	7922
2014	Shift worker	17	25	24	15	12	1	5	29	45	673
2014	Non-shift worker	21	27	27	14	7	1	3	22	49	8214
2011	Shift worker	13	21	26	23	10	1	6	35	37	658
2011	Non-shift worker	19	26	28	15	8	1	3	24	46	9752
2008	Shift worker	9	21	27	19	15	2	8	38	32	387
2008	Non-shift worker	20	26	27	15	8	1	3	24	48	7426

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	17	18	20	21	7	4	47	33	596
2019	Non-shift worker	12	20	26	21	15	3	3	39	34	9840
2018	Shift worker	10	19	25	17	16	10	4	38	33	389
2018	Non-shift worker	14	21	27	21	12	3	3	34	37	8334
2017	Shift worker	14	15	17	23	15	9	7	45	34	383
2017	Non-shift worker	14	20	26	20	11	3	5	34	37	7942
2014	Shift worker	17	20	25	18	11	4	5	32	41	672
2014	Non-shift worker	10	19	27	23	13	3	5	39	32	8215
2011	Shift worker	11	18	24	23	16	4	5	43	31	656
2011	Non-shift worker	11	20	27	23	12	3	5	38	33	9735
2008	Shift worker	14	20	22	17	13	7	7	35	40	391
2008	Non-shift worker	15	23	27	19	9	3	5	30	41	7433

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	17	27	20	19	6	3	43	27	598
2019	Non-shift worker	14	23	32	17	11	2	2	29	38	9873
2018	Shift worker	9	18	27	23	15	5	3	40	30	389
2018	Non-shift worker	17	25	32	15	7	2	2	23	44	8360
2017	Shift worker	10	18	27	18	13	8	7	36	33	383
2017	Non-shift worker	17	26	32	12	7	2	3	20	46	7938
2014	Shift worker	16	21	31	15	9	3	5	25	41	674
2014	Non-shift worker	18	26	33	12	7	2	3	20	46	8222

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	18	30	23	17	2	3	42	26	600
2019	Non-shift worker	11	22	33	21	11	1	1	33	34	9889

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	19	5	3	3	0	2	89	6	601
2019	Non-shift worker	69	19	6	4	2	0	1	89	6	9896
2017	Shift worker	63	20	5	5	4	1	3	86	9	386
2017	Non-shift worker	66	20	5	4	2	0	2	88	6	7963
2014	Shift worker	62	21	6	7	2	0	2	84	9	675
2014	Non-shift worker	67	19	5	4	3	0	3	88	7	8226
2011	Shift worker	60	21	6	8	3	0	2	83	11	658
2011	Non-shift worker	65	19	6	5	3	0	2	86	8	9768
2008	Shift worker	56	22	5	6	4	0	7	84	10	393
2008	Non-shift worker	62	18	5	6	4	0	5	84	11	7451

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	31	13	6	4	7	4	74	11	598
2019	Non-shift worker	31	31	16	7	5	6	4	68	14	9893
2018	Shift worker	22	36	15	6	7	7	6	67	16	389
2018	Non-shift worker	23	34	18	9	6	6	3	63	17	8357
2017	Shift worker	29	33	13	8	6	5	6	70	16	386
2017	Non-shift worker	27	32	16	9	7	6	4	65	17	7961
2014	Shift worker	24	35	18	8	6	5	3	64	16	675
2014	Non-shift worker	28	34	16	9	6	4	3	66	17	8231

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	30	8	5	3	1	0	85	7	601
2019	Non-shift worker	50	30	9	6	4	1	0	80	11	9877
2018	Shift worker	45	34	7	8	6	0	0	79	15	389
2018	Non-shift worker	44	32	10	8	5	1	0	77	14	8347
2017	Shift worker	44	37	8	3	6	1	1	82	9	387
2017	Non-shift worker	45	32	9	7	6	1	0	78	13	7959
2014	Shift worker	44	34	9	7	4	1	0	80	11	673
2014	Non-shift worker	43	32	10	8	6	1	0	76	14	8234

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	28	8	5	1	0	86	6	602
2019	Non-shift worker	52	34	6	5	2	0	86	8	9888
2018	Shift worker	48	32	9	8	3	0	80	11	386
2018	Non-shift worker	47	37	8	6	2	0	84	8	8341
2017	Shift worker	43	39	9	4	4	1	83	8	385
2017	Non-shift worker	44	39	8	6	3	0	83	9	7963
2014	Shift worker	39	45	8	5	3	0	84	8	675
2014	Non-shift worker	41	41	8	6	3	0	83	9	8230

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	35	13	4	2	2	1	81	6	602
2019	Non-shift worker	44	37	11	4	2	1	1	83	6	9896
2018	Shift worker	33	42	14	4	4	1	1	77	8	388
2018	Non-shift worker	39	40	12	5	2	1	0	81	7	8358

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	28	19	5	2	2	10	71	8	602
2019	Non-shift worker	46	27	14	4	3	1	5	78	7	9916

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	32	15	7	4	0	1	74	11	602
2019	Non-shift worker	42	31	13	8	5	1	1	75	13	9896
2018	Shift worker	34	39	13	6	5	0	1	75	11	388
2018	Non-shift worker	38	35	13	8	5	1	1	74	13	8348
2017	Shift worker	35	40	12	7	4	1	0	77	11	385
2017	Non-shift worker	37	36	12	8	5	1	1	74	14	7974
2014	Shift worker	29	44	14	6	5	1	1	74	11	674
2014	Non-shift worker	37	37	12	8	5	1	0	75	13	8231
2011	Shift worker	34	42	14	6	3	0	1	76	9	661
2011	Non-shift worker	37	37	12	8	5	1	0	75	13	9785
2008	Shift worker	37	32	14	8	7	1	1	70	15	394
2008	Non-shift worker	35	35	13	9	6	1	1	71	16	7454

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	28	9	4	3	2	1	83	7	602
2019	Non-shift worker	51	28	11	5	3	2	1	81	9	9894
2018	Shift worker	43	35	11	4	4	1	1	80	8	388
2018	Non-shift worker	46	30	11	6	4	2	0	79	10	8339
2017	Shift worker	44	35	10	3	4	3	1	82	8	387
2017	Non-shift worker	44	32	11	6	4	2	1	78	11	7969
2014	Shift worker	39	36	12	6	4	3	1	78	10	674
2014	Non-shift worker	42	32	12	6	4	2	1	77	10	8229
2011	Shift worker	41	35	13	5	3	2	0	78	8	661
2011	Non-shift worker	43	32	13	6	4	2	0	77	10	9777
2008	Shift worker	41	32	11	4	8	2	1	76	12	393
2008	Non-shift worker	42	31	12	7	5	2	1	75	12	7453

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	34	12	5	3	1	0	80	7	601
2019	Non-shift worker	47	32	10	6	4	1	1	80	10	9865
2018	Shift worker	42	35	11	5	4	3	0	80	9	387
2018	Non-shift worker	44	33	11	7	5	1	0	77	12	8319
2017	Shift worker	44	38	8	6	3	1	0	82	10	386
2017	Non-shift worker	43	34	10	8	5	1	0	78	13	7970
2014	Shift worker	36	39	13	6	5	1	0	76	11	674
2014	Non-shift worker	40	35	11	8	5	0	0	76	13	8229
2011	Shift worker	39	37	13	7	4	0	1	76	11	659
2011	Non-shift worker	41	34	11	8	5	0	0	76	13	9776
2008	Shift worker	40	33	9	9	8	0	1	74	17	393
2008	Non-shift worker	39	35	11	9	6	1	0	75	14	7448

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	80	14	1	1	1	0	1	96	2	602
2019	Non-shift worker	82	12	3	1	1	0	1	95	2	9888
2017	Shift worker	73	20	3	2	1	1	1	95	2	385
2017	Non-shift worker	79	14	3	1	1	0	2	94	3	7956
2014	Shift worker	73	19	3	2	2	0	1	93	3	675
2014	Non-shift worker	77	14	3	2	2	0	2	93	3	8232
2011	Shift worker	76	16	3	2	1	0	1	93	3	661
2011	Non-shift worker	78	13	3	2	2	0	2	93	4	9783
2008	Shift worker	75	14	4	2	1	0	4	92	3	393
2008	Non-shift worker	78	10	3	2	2	0	4	92	5	7458

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	23	7	2	4	1	5	86	6	601
2019	Non-shift worker	67	20	5	3	3	1	2	89	6	9893
2017	Shift worker	50	25	6	4	4	3	7	84	10	387
2017	Non-shift worker	58	24	6	3	3	2	3	86	7	7961
2014	Shift worker	31	22	11	5	13	3	15	64	22	675
2014	Non-shift worker	48	25	8	5	5	3	5	79	12	8233
2011	Shift worker	38	30	12	8	7	2	4	72	15	657
2011	Non-shift worker	44	28	9	7	6	2	4	77	13	9791

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	24	10	3	2	1	85	5	603
2019	Non-shift worker	62	23	8	3	3	1	86	6	9907
2018	Shift worker	48	32	13	3	4	1	80	7	387
2018	Non-shift worker	54	27	10	4	4	1	83	8	8323
2017	Shift worker	55	26	11	4	3	2	82	7	386
2017	Non-shift worker	56	25	10	4	4	2	82	8	7970

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	29	11	5	2	1	82	7	601
2019	Non-shift worker	54	28	9	5	4	0	82	9	9906
2018	Shift worker	45	33	14	3	4	0	78	7	389
2018	Non-shift worker	48	29	11	6	5	0	78	11	8341
2017	Shift worker	52	29	10	5	3	1	82	8	384
2017	Non-shift worker	51	27	10	6	5	0	79	11	7952
2014	Shift worker	40	36	12	6	6	0	76	12	673
2014	Non-shift worker	47	31	11	6	5	1	79	10	8225

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	15	43	16	4	6	8	8	69	11	35
2019	Non-shift worker	22	45	15	10	3	2	3	70	15	2565

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	33	13	3	3	9	1	79	7	602
2019	Non-shift worker	33	32	16	7	4	7	0	71	12	9895
2018	Shift worker	28	42	14	4	4	7	1	75	9	392
2018	Non-shift worker	29	33	17	8	6	8	0	67	14	8385
2017	Shift worker	30	38	14	4	4	9	0	75	9	385
2017	Non-shift worker	26	34	17	9	6	8	0	66	16	7971
2014	Shift worker	24	35	16	8	5	11	1	68	14	675
2014	Non-shift worker	24	35	17	8	5	10	0	66	15	8226
2011	Shift worker	22	34	20	7	6	10	1	63	14	658
2011	Non-shift worker	25	32	19	9	6	9	0	63	16	9771

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	32	15	5	6	4	1	73	11	601
2019	Non-shift worker	30	32	18	11	6	3	0	64	17	9867
2018	Shift worker	29	38	13	6	8	5	1	70	16	392
2018	Non-shift worker	26	32	19	12	8	3	0	60	21	8361
2017	Shift worker	26	38	16	10	6	3	0	66	17	385
2017	Non-shift worker	22	33	20	13	10	3	0	57	23	7971
2014	Shift worker	21	33	20	10	12	4	1	56	23	675
2014	Non-shift worker	19	34	21	14	9	3	0	55	23	8226
2011	Shift worker	18	33	25	11	9	4	0	53	21	657
2011	Non-shift worker	20	33	22	13	10	3	0	54	23	9763
2008	Shift worker	21	35	22	7	9	6	1	60	17	393
2008	Non-shift worker	19	34	20	13	11	3	0	55	24	7449

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	29	19	7	5	8	1	66	13	598
2019	Non-shift worker	22	31	22	13	7	6	0	57	20	9872
2018	Shift worker	22	35	16	9	7	9	1	64	18	391
2018	Non-shift worker	19	29	23	15	9	6	0	51	25	8362
2017	Shift worker	22	37	14	13	6	6	2	64	21	385
2017	Non-shift worker	16	30	22	16	11	6	0	48	28	7964
2014	Shift worker	15	29	23	15	12	6	1	46	29	674
2014	Non-shift worker	13	29	25	17	10	6	0	45	28	8225
2011	Shift worker	12	31	26	14	7	9	0	47	24	659
2011	Non-shift worker	11	33	24	17	9	7	0	48	27	9774
2008	Shift worker	11	30	27	10	9	13	0	47	22	392
2008	Non-shift worker	9	32	22	19	11	7	0	44	32	7447

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	36	16	7	6	3	1	70	14	600
2019	Non-shift worker	21	34	19	15	8	3	0	57	24	9875
2018	Shift worker	23	38	17	9	6	5	1	65	16	392
2018	Non-shift worker	18	33	20	16	10	3	0	53	27	8372
2017	Shift worker	24	39	16	11	6	4	0	66	18	384
2017	Non-shift worker	17	34	19	16	11	3	0	53	27	7960
2014	Shift worker	16	32	21	14	14	3	0	49	29	675
2014	Non-shift worker	14	34	21	17	11	3	0	50	29	8221
2011	Shift worker	15	39	21	12	8	4	0	57	21	659
2011	Non-shift worker	15	37	20	16	9	3	0	54	26	9762
2008	Shift worker	16	38	21	14	6	4	1	56	21	391
2008	Non-shift worker	15	37	18	18	10	3	0	53	28	7449

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	17	8	2	2	7	2	86	5	602
2019	Non-shift worker	54	22	10	4	2	6	2	83	6	9915

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	44	15	4	3	2	0	78	7	603
2019	Non-shift worker	27	44	17	8	3	1	0	71	11	9894
2018	Shift worker	26	46	16	6	3	3	1	75	9	388
2018	Non-shift worker	23	43	19	9	4	1	0	67	13	8361
2017	Shift worker	25	47	15	6	5	2	0	74	11	384
2017	Non-shift worker	23	43	19	9	4	2	0	67	14	7965
2014	Shift worker	21	46	17	8	6	2	0	68	14	675
2014	Non-shift worker	23	43	19	9	4	2	0	67	14	8235
2011	Shift worker	24	43	17	10	3	3	0	70	13	658
2011	Non-shift worker	27	43	16	8	4	2	0	71	12	9765

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	37	21	8	5	3	0	65	14	600
2019	Non-shift worker	17	35	21	17	7	3	0	54	25	9863

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	35	15	7	4	4	1	73	12	600
2019	Non-shift worker	33	38	14	8	4	2	1	73	13	9888
2018	Shift worker	27	38	15	12	3	3	2	69	15	390
2018	Non-shift worker	31	40	14	8	4	2	1	73	12	8365
2017	Shift worker	28	38	13	9	8	3	1	68	18	385
2017	Non-shift worker	33	39	12	9	4	3	1	75	13	7945
2014	Shift worker	28	40	14	8	4	4	1	72	13	673
2014	Non-shift worker	38	40	11	6	3	2	1	80	9	8228
2011	Shift worker	30	39	15	7	4	5	0	72	12	658
2011	Non-shift worker	38	37	10	7	3	3	1	79	10	9760
2008	Shift worker	29	33	15	10	6	4	2	67	17	393
2008	Non-shift worker	37	36	11	8	5	4	1	76	13	7450

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	38	17	3	2	3	0	77	6	599
2019	Non-shift worker	32	39	19	5	3	2	0	73	8	9873
2018	Shift worker	26	42	21	4	4	2	1	70	8	390
2018	Non-shift worker	30	40	19	6	4	2	0	71	10	8341

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	28	19	7	8	9	2	62	16	598
2019	Non-shift worker	21	25	21	12	10	9	3	53	24	9894
2018	Shift worker	20	28	23	10	7	10	4	55	19	388
2018	Non-shift worker	18	26	21	13	11	9	2	50	27	8368
2017	Shift worker	19	29	18	8	12	9	5	55	23	382
2017	Non-shift worker	16	24	19	14	13	10	3	47	31	7955
2014	Shift worker	13	28	19	17	12	10	2	47	32	672
2014	Non-shift worker	14	24	20	15	13	11	2	44	33	8224
2011	Shift worker	13	24	23	13	10	15	3	46	27	657
2011	Non-shift worker	14	22	21	14	12	13	4	44	31	9768

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	38	16	7	6	3	0	70	13	597
2019	Non-shift worker	28	34	18	11	7	2	0	64	18	9882
2018	Shift worker	26	38	15	9	7	4	1	68	17	388
2018	Non-shift worker	24	35	19	12	8	2	0	60	21	8356
2017	Shift worker	29	37	17	6	6	5	0	69	13	386
2017	Non-shift worker	26	34	16	12	8	3	1	62	21	7956
2014	Shift worker	19	33	20	11	12	4	1	55	24	674
2014	Non-shift worker	20	32	17	16	12	2	0	54	29	8220
2011	Shift worker	20	36	20	14	8	2	1	58	22	658
2011	Non-shift worker	24	36	18	12	8	2	0	61	21	9774
2008	Shift worker	19	41	20	11	6	3	1	62	18	392
2008	Non-shift worker	21	39	18	12	8	2	0	61	21	7453

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	30	14	10	8	5	2	65	19	602
2019	Non-shift worker	26	31	15	12	11	2	2	60	25	9907
2018	Shift worker	27	32	15	10	11	5	1	62	22	389
2018	Non-shift worker	23	31	16	14	13	2	2	55	28	8358
2017	Shift worker	24	36	17	10	7	4	2	63	18	386
2017	Non-shift worker	22	29	15	14	14	3	3	54	30	7967
2014	Shift worker	17	28	20	14	14	4	2	48	30	674
2014	Non-shift worker	15	26	16	18	20	2	3	43	40	8230
2011	Shift worker	19	29	20	13	14	2	2	50	29	656
2011	Non-shift worker	17	30	16	17	17	2	2	48	35	9781
2008	Shift worker	18	35	14	10	13	5	5	59	25	393
2008	Non-shift worker	19	34	14	15	15	2	2	55	31	7441

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	18	10	4	2	1	5	82	7	602
2019	Non-shift worker	55	22	11	4	3	1	4	81	7	9902

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	14	9	5	5	2	8	79	11	601
2019	Non-shift worker	57	11	8	5	6	2	12	79	13	9895

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	22	15	6	5	1	4	73	11	601
2019	Non-shift worker	50	22	14	5	4	1	3	76	9	9868

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	20	13	6	6	3	4	72	13	601
2019	Non-shift worker	46	21	14	7	5	3	4	72	12	9865

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	18	11	6	6	3	4	76	12	599
2019	Non-shift worker	51	17	12	7	6	3	6	74	13	9871

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	14	8	3	1	3	6	86	4	600
2019	Non-shift worker	67	14	7	3	2	2	5	87	5	9871

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	72	10	5	3	4	2	4	87	8	600
2019	Non-shift worker	74	8	5	2	3	3	4	89	5	9859

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	11	5	2	1	2	8	91	3	599
2019	Non-shift worker	78	6	3	1	1	2	8	94	2	9844

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	22	37	23	7	3	7	2	64	11	599
2019	Non-shift worker	23	40	20	9	3	5	0	66	13	9899
2018	Shift worker	19	38	21	7	7	8	1	63	15	390
2018	Non-shift worker	21	37	23	9	6	4	0	61	15	8370
2017	Shift worker	19	39	20	8	6	6	1	63	15	385
2017	Non-shift worker	21	36	22	10	7	5	0	60	17	7964

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	37	10	4	2	3	1	83	7	598
2019	Non-shift worker	39	39	12	5	2	2	0	80	7	9860
2018	Shift worker	43	37	9	4	2	3	1	84	7	389
2018	Non-shift worker	42	39	11	4	2	2	0	82	6	8354
2017	Shift worker	39	43	10	3	2	3	0	85	5	385
2017	Non-shift worker	39	40	12	4	2	2	0	82	6	7961
2014	Shift worker	35	40	12	8	2	3	0	77	10	675
2014	Non-shift worker	38	39	13	4	2	3	0	80	7	8227
2011	Shift worker	28	42	18	5	3	3	0	73	8	658
2011	Non-shift worker	31	41	16	5	3	4	0	75	9	9773

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	34	12	2	3	4	1	82	5	603
2019	Non-shift worker	45	35	12	3	2	3	0	83	5	9866
2018	Shift worker	36	40	15	3	2	4	1	79	5	390
2018	Non-shift worker	42	36	13	3	2	4	0	82	5	8353
2017	Shift worker	38	37	13	2	2	5	2	81	5	386
2017	Non-shift worker	39	37	14	3	2	4	1	79	6	7961
2014	Shift worker	35	41	13	3	3	5	1	80	6	675
2014	Non-shift worker	40	37	13	3	2	5	1	82	5	8224

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	29	8	3	1	0	0	88	4	603
2019	Non-shift worker	51	35	8	4	2	0	0	86	6	9896
2018	Shift worker	50	37	7	2	3	1	1	88	5	389
2018	Non-shift worker	47	37	10	4	2	0	0	84	6	8345
2017	Shift worker	45	42	7	3	2	1	0	88	6	386
2017	Non-shift worker	44	39	9	5	3	0	0	83	8	7963
2014	Shift worker	40	39	12	6	3	0	0	79	9	672
2014	Non-shift worker	42	39	11	4	3	0	0	82	7	8223
2011	Shift worker	36	43	11	5	3	1	0	80	9	658
2011	Non-shift worker	38	40	12	5	3	1	0	79	9	9758
2008	Shift worker	31	47	13	5	3	1	0	79	8	392
2008	Non-shift worker	34	42	13	7	4	0	0	76	11	7451

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	31	12	4	4	0	0	81	7	601
2019	Non-shift worker	39	32	15	7	5	1	0	72	12	9891
2018	Shift worker	43	34	9	6	5	1	1	79	11	390
2018	Non-shift worker	35	33	17	8	6	1	0	68	14	8347
2017	Shift worker	37	35	16	7	5	1	0	73	11	385
2017	Non-shift worker	31	34	18	9	7	1	0	65	16	7956
2014	Shift worker	22	41	18	8	10	1	0	64	18	674
2014	Non-shift worker	24	38	20	11	7	1	0	62	18	8227
2011	Shift worker	23	42	21	8	4	2	0	66	12	659
2011	Non-shift worker	25	37	20	11	6	1	0	62	17	9780

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	32	12	4	4	0	0	80	8	599
2019	Non-shift worker	39	35	15	7	4	0	0	74	12	9865
2018	Shift worker	39	38	12	6	3	0	1	78	10	387
2018	Non-shift worker	33	36	16	9	5	0	0	70	14	8335
2017	Shift worker	36	35	16	8	5	1	0	72	12	386
2017	Non-shift worker	30	37	17	10	6	0	0	67	16	7960
2014	Shift worker	23	42	15	12	7	0	0	66	19	674
2014	Non-shift worker	24	40	19	10	6	0	0	64	16	8225
2011	Shift worker	20	44	22	8	5	1	0	65	13	658
2011	Non-shift worker	25	39	19	11	5	1	0	65	16	9759
2008	Shift worker	26	42	17	11	3	0	0	69	14	393
2008	Non-shift worker	25	41	16	12	6	0	0	66	18	7447

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	25	17	6	8	5	1	67	15	601
2019	Non-shift worker	34	25	19	11	7	3	1	62	19	9903
2018	Shift worker	34	25	18	9	6	6	1	64	17	390
2018	Non-shift worker	30	26	21	11	8	3	1	58	20	8361
2017	Shift worker	31	31	17	10	6	5	1	65	16	386
2017	Non-shift worker	28	26	20	11	9	4	1	57	22	7968
2014	Shift worker	23	29	19	10	12	6	1	56	24	675
2014	Non-shift worker	25	27	21	13	9	4	1	54	24	8227
2011	Shift worker	25	30	19	10	9	7	1	59	20	655
2011	Non-shift worker	26	26	20	13	9	5	1	55	23	9772
2008	Shift worker	23	34	18	7	9	7	1	63	18	393
2008	Non-shift worker	25	29	19	13	9	5	1	57	23	7448

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	23	45	32	603
2019	Non-shift worker	27	38	35	9917
2018	Shift worker	20	44	36	392
2018	Non-shift worker	27	39	34	8391
2017	Shift worker	20	49	31	386
2017	Non-shift worker	28	39	32	7970
2014	Shift worker	23	47	30	673
2014	Non-shift worker	29	37	34	8229
2011	Shift worker	28	45	28	660
2011	Non-shift worker	30	38	31	9784

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	1	31	17	7	36	7	135
2019	Non-shift worker	15	33	35	3	8	5	2671
2018	Shift worker	5	28	41	6	19	1	72
2018	Non-shift worker	17	32	35	4	5	7	2311
2017	Shift worker	14	29	24	6	23	5	75
2017	Non-shift worker	19	28	35	5	7	6	2244
2014	Shift worker	11	32	29	14	9999	13	158
2014	Non-shift worker	22	27	34	7	9999	11	2432
2011	Shift worker	12	32	35	10	9999	11	186
2011	Non-shift worker	21	30	33	6	9999	11	2993

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	43	14	11	3	2	3	71	14	603
2019	Non-shift worker	38	45	8	5	2	1	2	85	7	9883

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	29	11	1	1	8	3	85	3	603
2019	Non-shift worker	59	26	7	2	1	4	2	89	3	9889

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	602
2019	Non-shift worker	11	89	9900
2018	Shift worker	13	87	390
2018	Non-shift worker	13	87	8387

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	69	31	48
2019	Non-shift worker	44	56	1110
2018	Shift worker	58	42	46
2018	Non-shift worker	49	51	1066

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	51	49	48
2019	Non-shift worker	64	36	1110
2018	Shift worker	46	54	46
2018	Non-shift worker	59	41	1066

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	47
2019	Non-shift worker	36	64	1100
2018	Shift worker	39	61	46
2018	Non-shift worker	38	62	1064

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	52	48	47
2019	Non-shift worker	44	56	1100
2018	Shift worker	36	64	46
2018	Non-shift worker	40	60	1064

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	60	40	47
2019	Non-shift worker	46	54	1100
2018	Shift worker	44	56	46
2018	Non-shift worker	46	54	1064

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	52	48	47
2019	Non-shift worker	43	57	1100
2018	Shift worker	38	62	46
2018	Non-shift worker	43	57	1064

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	34	66	47
2019	Non-shift worker	33	67	1100
2018	Shift worker	19	81	46
2018	Non-shift worker	32	68	1064

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	68	32	47
2019	Non-shift worker	54	46	1100
2018	Shift worker	58	42	46
2018	Non-shift worker	54	46	1064

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	47
2019	Non-shift worker	34	66	1100
2018	Shift worker	33	67	46
2018	Non-shift worker	32	68	1064

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	47
2019	Non-shift worker	7	93	1100

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	47
2019	Non-shift worker	11	89	1100
2018	Shift worker	11	89	46
2018	Non-shift worker	10	90	1064

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	45	55	47
2019	Non-shift worker	48	52	1100
2018	Shift worker	60	40	46
2018	Non-shift worker	45	55	1064

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	47
2019	Non-shift worker	21	79	1100
2018	Shift worker	20	80	46
2018	Non-shift worker	22	78	1064

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	47
2019	Non-shift worker	15	85	1100
2018	Shift worker	24	76	46
2018	Non-shift worker	16	84	1064

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	68	32	47
2019	Non-shift worker	53	47	1096
2018	Shift worker	51	49	46
2018	Non-shift worker	56	44	1067

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	47
2019	Non-shift worker	27	73	1096
2018	Shift worker	15	85	46
2018	Non-shift worker	26	74	1067

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	47
2019	Non-shift worker	11	89	1096
2018	Shift worker	18	82	46
2018	Non-shift worker	9	91	1067

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	22	78	47
2019	Non-shift worker	16	84	1096
2018	Shift worker	23	77	46
2018	Non-shift worker	16	84	1067

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	28	72	47
2019	Non-shift worker	24	76	1096
2018	Shift worker	31	69	46
2018	Non-shift worker	25	75	1067

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	602
2019	Non-shift worker	14	86	9894

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	17	15	4	3	25	12	67	10	598
2019	Non-shift worker	20	16	18	6	5	26	9	55	17	9906
2018	Shift worker	23	21	16	5	5	20	10	63	14	392
2018	Non-shift worker	18	19	21	6	5	26	6	54	16	8379
2017	Shift worker	21	22	13	3	5	25	11	68	12	387
2017	Non-shift worker	15	19	19	6	6	27	8	53	18	7969
2014	Shift worker	15	19	20	5	5	27	9	53	16	674
2014	Non-shift worker	14	18	20	5	6	28	8	51	18	8232

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	29	13	3	2	14	1	78	6	600
2019	Non-shift worker	35	30	16	5	3	9	1	73	9	9898
2018	Shift worker	32	37	13	4	4	9	1	76	9	392
2018	Non-shift worker	30	33	17	5	4	10	1	71	10	8368
2017	Shift worker	30	37	12	3	4	11	3	78	8	385
2017	Non-shift worker	28	33	17	5	4	12	1	70	11	7958
2014	Shift worker	22	33	19	6	4	15	1	65	12	673
2014	Non-shift worker	24	31	20	5	4	14	1	66	11	8232
2011	Shift worker	25	42	17	5	4	7	1	73	9	658
2011	Non-shift worker	30	36	17	5	3	9	0	73	8	9772

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	601
2019	Non-shift worker	6	94	9894
2018	Shift worker	6	94	391
2018	Non-shift worker	6	94	8373

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	44	56	36
2019	Non-shift worker	31	69	605
2018	Shift worker	36	64	21
2018	Non-shift worker	33	67	480

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	68	32	36
2019	Non-shift worker	77	23	605
2018	Shift worker	59	41	21
2018	Non-shift worker	79	21	480

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	36
2019	Non-shift worker	10	90	605

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	38	62	35
2019	Non-shift worker	21	79	593
2018	Shift worker	19	81	21
2018	Non-shift worker	15	85	480

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	35
2019	Non-shift worker	17	83	593
2018	Shift worker	22	78	21
2018	Non-shift worker	15	85	480

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	26	74	35
2019	Non-shift worker	10	90	593

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	35
2019	Non-shift worker	32	68	593

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	35
2019	Non-shift worker	4	96	593

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	29	71	35
2019	Non-shift worker	27	73	593
2018	Shift worker	45	55	21
2018	Non-shift worker	26	74	480

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	31	69	35
2019	Non-shift worker	29	71	589
2018	Shift worker	46	54	21
2018	Non-shift worker	33	67	479

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	35
2019	Non-shift worker	12	88	589

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	49	51	35
2019	Non-shift worker	48	52	589
2018	Shift worker	40	60	21
2018	Non-shift worker	46	54	479

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	602
2019	Non-shift worker	7	93	9891

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	15	16	2	4	26	10	66	9	596
2019	Non-shift worker	22	16	20	3	3	29	8	60	9	9903
2018	Shift worker	26	19	17	3	4	24	8	66	9	388
2018	Non-shift worker	19	19	22	3	3	29	6	58	8	8359
2017	Shift worker	23	21	13	1	2	32	8	74	5	386
2017	Non-shift worker	16	19	19	2	3	33	8	60	9	7967
2014	Shift worker	16	18	22	3	2	30	8	57	8	675
2014	Non-shift worker	15	17	20	2	3	35	8	56	9	8227

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	25	13	3	2	15	1	79	6	600
2019	Non-shift worker	37	28	17	3	2	12	2	75	6	9887
2018	Shift worker	34	32	16	4	2	11	1	75	7	390
2018	Non-shift worker	31	33	18	3	2	12	1	73	6	8358
2017	Shift worker	31	36	12	1	2	16	2	81	4	384
2017	Non-shift worker	30	33	15	3	2	14	2	75	6	7962
2014	Shift worker	23	35	20	3	2	17	1	70	6	675
2014	Non-shift worker	26	31	18	3	2	18	2	71	6	8230
2011	Shift worker	31	42	14	3	2	8	1	80	5	656
2011	Non-shift worker	34	37	14	3	1	10	0	80	5	9765

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	25	23	14	12	0	2	50	26	600
2019	Non-shift worker	23	27	22	13	14	0	1	51	27	9912
2018	Shift worker	18	20	27	16	18	1	1	39	34	392
2018	Non-shift worker	18	24	24	15	18	0	1	43	33	8379
2017	Shift worker	14	17	21	21	24	0	4	32	46	386
2017	Non-shift worker	19	23	20	15	20	0	3	43	36	7958

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	28	20	8	5	1	66	13	602
2019	Non-shift worker	21	28	26	14	10	1	50	24	9899
2018	Shift worker	29	27	27	11	5	1	57	16	392
2018	Non-shift worker	17	25	29	16	11	1	43	28	8378
2017	Shift worker	23	32	27	10	6	2	56	16	386
2017	Non-shift worker	16	24	28	17	13	1	41	31	7965

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	30	15	6	5	1	3	73	11	596
2019	Non-shift worker	27	29	22	12	8	0	1	57	21	9855
2018	Shift worker	36	33	17	7	4	0	3	71	11	389
2018	Non-shift worker	21	28	25	15	9	0	1	50	24	8352
2017	Shift worker	30	30	18	9	6	2	5	65	17	385
2017	Non-shift worker	20	27	25	15	11	0	2	48	27	7954

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	25	15	10	7	2	1	66	18	602
2019	Non-shift worker	25	26	21	15	11	1	1	52	27	9866
2018	Shift worker	32	25	20	12	8	1	2	59	21	390
2018	Non-shift worker	20	24	24	17	13	1	1	44	31	8339
2017	Shift worker	30	27	19	11	9	2	2	59	21	386
2017	Non-shift worker	18	22	23	19	16	1	2	41	35	7957

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	21	8	4	3	1	4	85	7	600
2019	Non-shift worker	50	23	12	6	4	0	4	77	11	9872
2018	Shift worker	53	22	13	3	4	1	4	79	7	392
2018	Non-shift worker	44	24	15	7	5	0	5	72	12	8362
2017	Shift worker	48	20	14	4	5	1	8	75	10	385
2017	Non-shift worker	39	24	15	7	6	1	8	69	14	7942

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	22	15	8	6	0	1	71	14	596
2019	Non-shift worker	38	29	18	8	6	0	1	67	15	9872
2018	Shift worker	39	27	17	9	7	0	1	67	16	390
2018	Non-shift worker	33	27	22	10	8	0	1	60	18	8358
2017	Shift worker	34	28	19	8	9	1	2	63	17	383
2017	Non-shift worker	29	31	22	10	7	0	1	60	17	7948

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	25	16	5	5	2	1	73	10	600
2019	Non-shift worker	32	34	20	8	5	1	1	67	13	9882
2018	Shift worker	34	30	21	10	3	0	2	66	13	386
2018	Non-shift worker	26	33	24	11	5	1	1	60	16	8343
2017	Shift worker	35	27	20	8	6	1	3	64	15	384
2017	Non-shift worker	26	33	22	11	6	1	2	60	17	7934

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	28	17	8	5	2	0	69	13	602
2019	Non-shift worker	25	32	23	13	7	1	1	57	19	9876
2018	Shift worker	34	29	24	10	3	0	1	64	12	387
2018	Non-shift worker	21	30	25	15	8	1	1	51	23	8350
2017	Shift worker	31	28	17	12	6	2	3	63	20	385
2017	Non-shift worker	20	30	24	15	10	1	2	50	25	7945

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	28	20	8	5	1	0	67	13	603
2019	Non-shift worker	31	30	21	11	6	0	1	62	17	9881
2018	Shift worker	35	28	21	12	2	0	2	64	14	385
2018	Non-shift worker	25	31	23	13	7	0	1	56	20	8341
2017	Shift worker	33	26	19	14	5	1	2	61	20	385
2017	Non-shift worker	26	31	21	13	8	1	2	58	21	7947

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	23	16	7	5	1	1	72	12	598
2019	Non-shift worker	43	27	15	8	6	0	1	71	14	9875

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	28	19	6	6	1	1	69	12	601
2019	Non-shift worker	30	30	22	11	7	0	1	61	17	9847
2018	Shift worker	34	29	22	9	3	0	3	64	12	384
2018	Non-shift worker	26	28	23	13	8	0	1	55	22	8320
2017	Shift worker	31	27	19	11	6	2	3	61	19	384
2017	Non-shift worker	24	29	22	14	9	1	2	54	23	7929

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	19	12	3	3	1	1	81	6	602
2019	Non-shift worker	57	23	11	5	3	0	2	81	8	9867
2018	Shift worker	57	23	10	3	2	1	3	83	6	386
2018	Non-shift worker	52	23	12	5	4	0	2	78	9	8316
2017	Shift worker	56	21	12	5	3	1	3	80	8	387
2017	Non-shift worker	55	23	12	5	3	0	2	80	8	7951

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	15	9	2	2	2	4	87	4	600
2019	Non-shift worker	73	12	5	2	1	1	6	91	3	9847
2018	Shift worker	68	17	7	3	1	1	5	89	4	388
2018	Non-shift worker	69	15	6	2	2	1	5	89	5	8321

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	79	8	4	3	3	0	2	88	7	602
2019	Non-shift worker	73	11	5	4	3	1	3	87	7	9884
2018	Shift worker	70	11	6	4	4	1	4	85	9	386
2018	Non-shift worker	69	13	6	3	4	1	4	86	7	8322
2017	Shift worker	70	12	6	3	3	1	4	87	7	386
2017	Non-shift worker	70	12	6	3	3	1	5	87	7	7955

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	16	7	3	2	0	2	88	5	601
2019	Non-shift worker	61	23	8	3	2	0	2	86	5	9855
2018	Shift worker	60	20	8	5	3	0	4	83	8	392
2018	Non-shift worker	57	24	10	4	2	0	2	83	7	8354
2017	Shift worker	56	22	9	3	3	2	4	84	7	387
2017	Non-shift worker	57	24	9	4	2	0	3	85	6	7952

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	72	12	6	4	3	0	2	86	8	603
2019	Non-shift worker	64	17	8	5	4	0	2	83	9	9839
2018	Shift worker	64	17	5	4	5	0	4	84	10	392
2018	Non-shift worker	58	20	10	6	5	0	2	79	11	8333
2017	Shift worker	68	13	7	4	3	2	3	85	7	386
2017	Non-shift worker	61	18	8	5	5	0	3	81	10	7960

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	72	7	3	1	1	1	15	94	3	598
2019	Non-shift worker	60	12	5	2	1	0	20	91	4	9837
2018	Shift worker	69	8	5	1	0	0	16	92	1	389
2018	Non-shift worker	55	12	6	2	1	0	23	88	4	8295
2017	Shift worker	66	11	2	2	1	1	17	94	3	386
2017	Non-shift worker	55	12	5	2	1	0	24	89	4	7952

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	76	12	4	1	2	1	4	92	3	603
2019	Non-shift worker	69	16	6	2	1	0	5	90	3	9851
2018	Shift worker	70	14	6	1	1	1	6	90	3	388
2018	Non-shift worker	63	19	8	2	1	0	5	87	4	8320
2017	Shift worker	68	15	5	2	1	1	8	91	3	382
2017	Non-shift worker	64	18	7	3	1	0	7	88	4	7913

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	15	9	5	9	1	2	76	15	604
2019	Non-shift worker	70	13	6	3	4	1	3	86	8	9880
2018	Shift worker	52	17	12	9	7	0	4	72	16	392
2018	Non-shift worker	65	15	7	4	5	1	4	84	9	8344
2017	Shift worker	50	17	15	6	7	1	5	71	14	386
2017	Non-shift worker	66	15	7	4	4	1	5	85	8	7962

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	20	14	4	3	0	2	78	7	601
2019	Non-shift worker	56	25	11	4	2	0	2	83	6	9865
2018	Shift worker	53	22	13	7	1	1	4	79	8	391
2018	Non-shift worker	50	28	13	5	2	0	2	79	7	8342
2017	Shift worker	51	25	11	5	5	1	3	78	10	387
2017	Non-shift worker	50	27	12	4	2	0	3	81	6	7949

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	38	24	10	2	0	64	12	603
2019	Non-shift worker	17	33	33	12	4	0	51	16	9904
2018	Shift worker	19	36	29	12	4	0	55	16	391
2018	Non-shift worker	13	31	36	14	5	0	45	19	8386
2017	Shift worker	14	32	36	12	5	1	47	17	385
2017	Non-shift worker	11	28	39	15	7	0	39	22	7972

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	14	31	28	21	0	1	49	20	597
2019	Non-shift worker	9	18	37	24	12	0	0	36	27	9852
2018	Shift worker	6	14	33	31	16	0	0	47	20	387
2018	Non-shift worker	10	19	39	22	10	0	0	32	29	8264
2017	Shift worker	7	13	32	29	16	1	2	47	20	386
2017	Non-shift worker	9	21	38	21	10	0	1	31	30	7944

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	39	12	4	3	3	0	80	7	599
2019	Non-shift worker	38	39	13	5	2	2	0	79	8	9873
2018	Shift worker	33	39	12	6	4	5	1	76	11	391
2018	Non-shift worker	34	41	14	6	3	2	0	77	9	8376
2017	Shift worker	21	37	18	10	3	10	0	65	15	385
2017	Non-shift worker	24	41	17	8	5	5	0	69	13	7959

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	37	14	9	6	2	0	72	15	601
2019	Non-shift worker	28	36	17	11	6	1	0	65	17	9899
2018	Shift worker	28	35	17	7	9	2	1	66	16	392
2018	Non-shift worker	25	37	17	12	7	2	0	63	19	8386
2017	Shift worker	20	39	19	9	9	4	0	61	19	387
2017	Non-shift worker	17	40	19	13	9	2	0	58	23	7968

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	599
2019	Non-shift worker	15	85	9916
2017	Shift worker	15	85	386
2017	Non-shift worker	16	84	7964
2014	Shift worker	16	84	674
2014	Non-shift worker	15	85	8205

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	67	33	69
2019	Non-shift worker	81	19	1454
2017	Shift worker	69	31	64
2017	Non-shift worker	78	22	1252
2014	Shift worker	79	21	107
2014	Non-shift worker	80	20	1195

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	38	6	4	0	0	0	90	4	45
2019	Non-shift worker	52	30	6	8	2	1	0	83	10	1158
2017	Shift worker	35	45	11	6	2	2	0	81	8	45
2017	Non-shift worker	45	38	6	7	3	0	0	83	11	985
2014	Shift worker	38	38	8	9	6	0	1	77	15	84
2014	Non-shift worker	54	30	6	6	2	1	1	85	9	959

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	26	18	13	9	1	2	33	67	600
2019	Non-shift worker	25	32	22	11	9	1	1	25	75	9887
2018	Shift worker	28	21	23	15	10	1	2	29	71	393
2018	Non-shift worker	26	28	21	12	11	1	1	27	73	8401
2017	Shift worker	25	17	24	14	18	0	1	25	75	387
2017	Non-shift worker	29	25	20	11	12	2	1	30	70	7976

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	70	30	392
2019	Non-shift worker	62	38	7328

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	43	57	388
2019	Non-shift worker	36	64	7240
2018	Shift worker	30	70	263
2018	Non-shift worker	30	70	5999

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	24	18	16	15	3	6	47	33	389
2019	Non-shift worker	12	22	20	18	19	1	8	37	41	7246
2018	Shift worker	11	23	22	19	16	2	7	37	39	266
2018	Non-shift worker	10	21	19	18	23	1	7	34	45	6019
2017	Shift worker	10	23	12	19	24	2	11	38	49	274
2017	Non-shift worker	10	21	15	17	25	2	9	35	48	5401

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	20	21	17	20	2	6	37	40	389
2019	Non-shift worker	8	17	18	20	28	2	7	27	53	7235
2018	Shift worker	8	14	21	22	28	0	6	23	54	266
2018	Non-shift worker	6	13	16	20	37	2	6	20	62	6017
2017	Shift worker	5	9	10	25	40	1	10	16	73	273
2017	Non-shift worker	5	10	12	16	45	3	9	17	70	5406

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	16	13	6	5	2	7	73	13	598
2019	Non-shift worker	40	18	15	10	10	1	6	62	22	9817
2018	Shift worker	40	17	11	10	11	1	10	64	24	393
2018	Non-shift worker	37	16	15	10	13	1	8	58	25	8379

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment