2019 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	43	5	10	3	82	13	732
2019	Provides services to public - French only	41	40	15	4	0	81	4	55
2019	Provides services to public - Both English and French	44	40	5	7	3	85	10	1602
2017	Provides services to public - English only	26	45	5	16	8	71	24	552
2017	Provides services to public - French only	54	32	5	7	2	85	10	31
2017	Provides services to public - Both English and French	33	45	6	11	5	78	16	1262
2014	Provides services to public - English only	27	48	6	12	7	75	19	517
2014	Provides services to public - French only	43	54	0	3	0	97	3	31
2014	Provides services to public - Both English and French	33	45	8	10	4	77	15	1317
2011	Provides services to public - English only	30	46	4	14	6	76	20	559
2011	Provides services to public - French only	41	41	13	4	0	82	4	42
2011	Provides services to public - Both English and French	38	43	6	10	4	81	14	1690
2008	Provides services to public - English only	36	49	4	8	3	85	11	513
2008	Provides services to public - French only	24	70	2	1	2	95	3	43
2008	Provides services to public - Both English and French	40	45	6	7	2	85	9	1261

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	75	16	3	4	2	0	1	91	5	731
2019	Provides services to public - French only	68	16	10	2	2	0	2	86	4	55
2019	Provides services to public - Both English and French	57	24	7	7	4	0	0	82	11	1599
2017	Provides services to public - English only	71	21	2	2	2	0	1	94	4	551
2017	Provides services to public - French only	75	15	0	5	5	0	0	90	10	30
2017	Provides services to public - Both English and French	47	27	9	11	5	0	0	75	16	1260
2014	Provides services to public - English only	71	17	5	3	1	0	2	90	5	514
2014	Provides services to public - French only	54	42	3	0	0	0	0	97	0	31
2014	Provides services to public - Both English and French	46	29	9	10	4	0	1	76	14	1315
2011	Provides services to public - English only	73	19	4	2	1	0	2	93	3	561
2011	Provides services to public - French only	56	20	11	9	0	0	5	79	9	41
2011	Provides services to public - Both English and French	49	26	9	10	4	0	1	76	15	1687
2008	Provides services to public - English only	71	18	4	4	2	1	1	90	6	512
2008	Provides services to public - French only	50	38	6	6	0	0	0	88	6	43
2008	Provides services to public - Both English and French	47	27	8	11	6	0	1	75	17	1261

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	32	5	10	4	81	13	728
2019	Provides services to public - French only	50	38	7	4	2	88	5	55
2019	Provides services to public - Both English and French	47	35	8	7	3	82	10	1603
2017	Provides services to public - English only	39	41	6	10	5	80	15	551
2017	Provides services to public - French only	46	30	5	8	12	75	20	31
2017	Provides services to public - Both English and French	39	40	8	8	5	79	14	1262
2014	Provides services to public - English only	40	37	6	10	7	77	17	517
2014	Provides services to public - French only	31	52	3	9	5	83	14	31
2014	Provides services to public - Both English and French	39	39	9	8	4	79	12	1317
2011	Provides services to public - English only	37	39	9	10	5	77	14	560
2011	Provides services to public - French only	37	44	6	13	0	81	13	42
2011	Provides services to public - Both English and French	40	39	9	8	4	79	12	1685

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	39	12	17	9	0	62	26	732
2019	Provides services to public - French only	32	29	19	16	4	0	61	20	55
2019	Provides services to public - Both English and French	33	38	12	11	5	0	72	16	1597
2017	Provides services to public - English only	19	38	8	17	16	0	58	34	552
2017	Provides services to public - French only	36	39	15	2	7	0	75	10	31
2017	Provides services to public - Both English and French	29	38	13	11	9	0	67	20	1258
2014	Provides services to public - English only	20	40	11	18	10	1	60	28	517
2014	Provides services to public - French only	38	44	12	6	0	0	82	6	31
2014	Provides services to public - Both English and French	26	38	15	13	8	0	65	21	1318
2011	Provides services to public - English only	27	43	12	11	6	0	70	17	561
2011	Provides services to public - French only	34	45	13	2	4	0	80	7	42
2011	Provides services to public - Both English and French	29	42	13	10	5	1	72	16	1690
2008	Provides services to public - English only	25	46	12	11	5	1	71	17	513
2008	Provides services to public - French only	29	48	13	10	0	0	77	10	43
2008	Provides services to public - Both English and French	31	40	13	11	4	1	72	15	1262

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	34	9	6	2	83	8	729
2019	Provides services to public - French only	39	46	10	6	0	84	6	54
2019	Provides services to public - Both English and French	50	34	8	4	2	85	7	1591
2017	Provides services to public - English only	40	40	8	7	4	81	11	548
2017	Provides services to public - French only	48	42	8	0	2	90	2	31
2017	Provides services to public - Both English and French	45	38	10	5	2	83	7	1258
2014	Provides services to public - English only	40	41	8	6	4	81	10	514
2014	Provides services to public - French only	38	49	9	3	0	88	3	31
2014	Provides services to public - Both English and French	41	41	10	5	3	82	7	1317

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	31	9	8	4	0	79	12	730
2019	Provides services to public - French only	38	33	17	6	5	2	72	11	55
2019	Provides services to public - Both English and French	49	31	10	5	4	1	80	9	1599
2017	Provides services to public - English only	38	34	11	10	7	0	73	17	548
2017	Provides services to public - French only	48	28	15	7	2	0	75	10	31
2017	Provides services to public - Both English and French	41	34	12	7	5	0	76	12	1260
2014	Provides services to public - English only	33	37	11	9	9	0	71	18	516
2014	Provides services to public - French only	32	39	20	3	0	6	75	3	31
2014	Provides services to public - Both English and French	34	35	15	9	6	1	70	15	1317
2011	Provides services to public - English only	36	40	11	8	6	0	76	14	562
2011	Provides services to public - French only	32	35	22	8	2	0	67	11	42
2011	Provides services to public - Both English and French	35	35	15	9	4	2	71	13	1689

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	35	12	7	5	76	12	730
2019	Provides services to public - French only	42	44	9	5	0	86	5	55
2019	Provides services to public - Both English and French	41	39	11	6	3	80	9	1603
2017	Provides services to public - English only	32	44	9	8	8	76	16	550
2017	Provides services to public - French only	48	40	7	2	2	88	5	31
2017	Provides services to public - Both English and French	33	42	14	7	4	76	11	1261
2014	Provides services to public - English only	30	45	10	9	4	76	14	517
2014	Provides services to public - French only	29	60	11	0	0	89	0	31
2014	Provides services to public - Both English and French	30	45	14	6	5	75	11	1318
2011	Provides services to public - English only	36	40	13	7	4	76	11	561
2011	Provides services to public - French only	37	34	22	7	0	71	7	42
2011	Provides services to public - Both English and French	36	38	14	7	4	75	11	1681
2008	Provides services to public - English only	39	41	12	5	3	80	8	508
2008	Provides services to public - French only	29	52	7	7	4	82	11	43
2008	Provides services to public - Both English and French	39	41	11	7	3	80	10	1257

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	35	14	12	9	0	64	22	730
2019	Provides services to public - French only	24	35	30	9	2	0	59	11	55
2019	Provides services to public - Both English and French	31	36	17	10	5	1	68	15	1596
2017	Provides services to public - English only	22	34	13	16	14	0	57	30	550
2017	Provides services to public - French only	30	33	22	10	5	0	63	15	31
2017	Provides services to public - Both English and French	27	35	18	11	9	0	62	20	1258
2014	Provides services to public - English only	19	37	18	15	11	0	56	26	516
2014	Provides services to public - French only	30	37	20	6	6	0	68	12	31
2014	Provides services to public - Both English and French	23	36	19	13	9	0	58	22	1317
2011	Provides services to public - English only	19	39	14	15	13	1	59	28	558
2011	Provides services to public - French only	22	30	29	15	4	0	52	20	42
2011	Provides services to public - Both English and French	23	37	19	13	8	0	60	21	1688

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	43	10	8	4	0	78	13	725
2019	Provides services to public - French only	29	46	18	7	0	0	75	7	55
2019	Provides services to public - Both English and French	34	42	12	8	4	0	77	12	1599
2017	Provides services to public - English only	29	40	11	11	8	1	69	19	551
2017	Provides services to public - French only	40	35	15	5	5	0	75	10	30
2017	Provides services to public - Both English and French	30	40	14	9	6	0	71	15	1261

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	38	7	4	2	0	86	6	729
2019	Provides services to public - French only	40	48	10	0	2	0	88	2	55
2019	Provides services to public - Both English and French	46	38	10	4	2	0	84	6	1597
2017	Provides services to public - English only	37	41	11	5	6	1	79	11	551
2017	Provides services to public - French only	40	40	12	5	2	0	81	7	31
2017	Provides services to public - Both English and French	39	42	11	5	3	0	81	8	1259
2014	Provides services to public - English only	38	41	12	4	4	0	80	8	515
2014	Provides services to public - French only	31	54	15	0	0	0	85	0	31
2014	Provides services to public - Both English and French	38	42	12	5	3	0	80	8	1316
2011	Provides services to public - English only	37	42	11	6	3	0	79	9	559
2011	Provides services to public - French only	31	48	15	7	0	0	78	7	42
2011	Provides services to public - Both English and French	37	43	12	5	2	1	81	7	1689
2008	Provides services to public - English only	47	36	10	4	2	0	83	6	512
2008	Provides services to public - French only	25	53	17	0	0	5	82	0	43
2008	Provides services to public - Both English and French	47	38	8	4	2	1	86	6	1262

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	35	14	10	8	0	68	19	728
2019	Provides services to public - French only	24	40	29	7	0	0	64	7	55
2019	Provides services to public - Both English and French	34	36	15	10	5	0	70	15	1601
2017	Provides services to public - English only	25	35	12	13	14	1	61	27	551
2017	Provides services to public - French only	38	33	17	5	7	0	71	12	31
2017	Provides services to public - Both English and French	27	36	18	9	9	0	64	18	1261

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	30	7	3	3	88	5	724
2019	Provides services to public - French only	58	33	7	2	0	91	2	53
2019	Provides services to public - Both English and French	55	33	8	2	2	88	4	1593
2017	Provides services to public - English only	53	33	7	2	4	87	6	548
2017	Provides services to public - French only	63	24	3	10	0	88	10	31
2017	Provides services to public - Both English and French	50	36	9	3	1	87	5	1262
2014	Provides services to public - English only	62	29	5	2	2	91	4	517
2014	Provides services to public - French only	57	36	5	2	0	93	2	31
2014	Provides services to public - Both English and French	59	29	8	2	1	88	3	1318
2011	Provides services to public - English only	62	29	7	1	1	90	2	562
2011	Provides services to public - French only	52	35	11	2	0	87	2	42
2011	Provides services to public - Both English and French	57	33	7	2	1	90	3	1684

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	35	17	10	7	1	0	66	17	727
2019	Provides services to public - French only	22	31	28	9	8	0	2	54	17	55
2019	Provides services to public - Both English and French	34	35	15	9	6	1	0	70	15	1595
2017	Provides services to public - English only	25	42	12	10	10	1	0	68	20	548
2017	Provides services to public - French only	24	40	15	10	12	0	0	63	22	31
2017	Provides services to public - Both English and French	27	38	17	11	6	0	1	65	18	1260
2014	Provides services to public - English only	21	44	10	12	13	0	0	65	25	517
2014	Provides services to public - French only	15	33	31	12	5	0	3	50	19	31
2014	Provides services to public - Both English and French	22	40	15	14	9	0	0	62	23	1317
2011	Provides services to public - English only	27	43	12	11	6	0	0	71	17	560
2011	Provides services to public - French only	24	35	24	9	9	0	0	59	17	42
2011	Provides services to public - Both English and French	29	38	15	10	6	0	0	68	17	1687

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	34	18	7	6	0	0	69	13	728
2019	Provides services to public - French only	19	44	26	10	2	0	0	63	11	55
2019	Provides services to public - Both English and French	38	34	16	8	5	0	0	72	12	1599
2017	Provides services to public - English only	27	38	15	10	9	1	0	65	19	548
2017	Provides services to public - French only	29	44	20	5	2	0	0	73	7	31
2017	Provides services to public - Both English and French	32	35	16	9	6	0	0	68	16	1261
2014	Provides services to public - English only	24	41	14	12	9	0	0	65	21	516
2014	Provides services to public - French only	18	44	26	6	2	0	3	65	9	31
2014	Provides services to public - Both English and French	28	36	17	11	7	0	1	65	19	1317

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	39	12	8	5	0	75	13	725
2019	Provides services to public - French only	38	40	15	4	3	0	78	7	55
2019	Provides services to public - Both English and French	38	40	11	7	3	0	79	10	1574
2017	Provides services to public - English only	28	38	12	12	9	1	67	21	548
2017	Provides services to public - French only	40	38	12	5	5	0	78	10	31
2017	Provides services to public - Both English and French	33	36	15	9	6	0	69	16	1261
2014	Provides services to public - English only	27	35	13	15	9	1	63	24	517
2014	Provides services to public - French only	28	49	11	12	0	0	77	12	31
2014	Provides services to public - Both English and French	28	39	16	11	6	0	67	17	1318
2011	Provides services to public - English only	35	39	10	11	4	0	74	15	560
2011	Provides services to public - French only	37	57	4	2	0	0	94	2	42
2011	Provides services to public - Both English and French	33	41	14	7	4	0	74	11	1688

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	32	10	4	4	82	8	730
2019	Provides services to public - French only	55	31	12	2	0	86	2	55
2019	Provides services to public - Both English and French	48	37	9	4	2	84	7	1602
2017	Provides services to public - English only	40	39	7	6	7	79	13	547
2017	Provides services to public - French only	50	38	5	5	2	88	7	30
2017	Provides services to public - Both English and French	38	41	13	4	3	79	8	1258
2014	Provides services to public - English only	39	37	12	9	3	76	12	517
2014	Provides services to public - French only	42	47	11	0	0	89	0	31
2014	Provides services to public - Both English and French	38	41	12	5	4	80	8	1316
2011	Provides services to public - English only	42	39	11	5	3	81	8	562
2011	Provides services to public - French only	43	41	9	7	0	85	7	42
2011	Provides services to public - Both English and French	41	39	12	6	2	80	8	1688
2008	Provides services to public - English only	42	43	9	4	3	85	6	512
2008	Provides services to public - French only	35	51	2	9	2	86	11	43
2008	Provides services to public - Both English and French	44	40	10	5	2	84	6	1261

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	29	19	8	4	0	0	69	12	731
2019	Provides services to public - French only	46	47	2	4	2	0	0	93	5	54
2019	Provides services to public - Both English and French	44	33	13	6	3	0	1	77	9	1598
2017	Provides services to public - English only	31	33	18	9	6	1	1	65	16	552
2017	Provides services to public - French only	40	35	19	0	5	0	0	76	5	31
2017	Provides services to public - Both English and French	37	34	14	9	5	0	1	72	13	1264
2014	Provides services to public - English only	32	32	20	7	8	0	1	65	14	517
2014	Provides services to public - French only	53	32	9	5	0	0	0	85	5	31
2014	Provides services to public - Both English and French	37	33	16	7	5	0	1	71	13	1318
2011	Provides services to public - English only	30	30	22	9	8	0	0	61	17	559
2011	Provides services to public - French only	44	36	11	7	2	0	0	80	9	41
2011	Provides services to public - Both English and French	33	31	18	10	7	0	1	65	17	1689
2008	Provides services to public - English only	26	32	21	13	7	0	1	59	20	512
2008	Provides services to public - French only	36	36	11	16	1	0	0	72	17	43
2008	Provides services to public - Both English and French	28	34	20	11	7	0	0	62	18	1257

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	25	33	19	10	1	2	30	37	732
2019	Provides services to public - French only	13	38	28	8	11	0	2	19	53	55
2019	Provides services to public - Both English and French	9	26	33	19	11	1	1	30	36	1600
2017	Provides services to public - English only	20	26	31	15	6	1	1	21	47	548
2017	Provides services to public - French only	10	20	32	23	11	0	5	35	31	31
2017	Provides services to public - Both English and French	14	28	29	17	7	1	4	26	44	1253
2014	Provides services to public - English only	16	32	34	11	4	1	2	16	49	514
2014	Provides services to public - French only	9	23	52	12	0	0	4	13	33	31
2014	Provides services to public - Both English and French	14	32	32	13	6	1	3	20	47	1317
2011	Provides services to public - English only	16	31	31	14	4	1	2	19	49	560
2011	Provides services to public - French only	4	39	27	17	8	0	4	27	45	42
2011	Provides services to public - Both English and French	14	31	31	14	6	1	3	21	46	1684
2008	Provides services to public - English only	14	31	34	14	6	1	1	20	46	513
2008	Provides services to public - French only	14	32	24	12	5	8	6	19	53	43
2008	Provides services to public - Both English and French	15	31	33	13	5	1	2	19	48	1261

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	17	29	23	17	1	2	41	29	730
2019	Provides services to public - French only	9	22	23	22	14	2	8	41	34	54
2019	Provides services to public - Both English and French	11	20	27	21	17	3	2	41	32	1596
2017	Provides services to public - English only	17	19	29	19	11	2	2	31	38	545
2017	Provides services to public - French only	11	14	25	9	15	18	9	32	34	30
2017	Provides services to public - Both English and French	14	22	27	19	10	3	5	32	39	1250
2014	Provides services to public - English only	15	24	29	19	8	3	2	28	42	512
2014	Provides services to public - French only	12	12	39	16	3	10	7	23	30	31
2014	Provides services to public - Both English and French	13	24	28	20	9	2	3	31	39	1317
2011	Provides services to public - English only	13	24	28	19	10	2	4	31	39	560
2011	Provides services to public - French only	9	31	29	9	14	6	2	24	44	41
2011	Provides services to public - Both English and French	11	23	29	17	11	3	4	31	38	1686
2008	Provides services to public - English only	17	22	33	15	9	1	3	25	41	511
2008	Provides services to public - French only	18	11	30	18	8	8	7	30	34	43
2008	Provides services to public - Both English and French	12	25	28	18	11	3	3	31	39	1258

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	15	28	25	15	2	4	42	27	728
2019	Provides services to public - French only	5	24	37	18	11	0	5	31	31	54
2019	Provides services to public - Both English and French	12	24	28	18	12	2	3	32	38	1592
2017	Provides services to public - English only	19	19	31	17	9	2	3	27	40	543
2017	Provides services to public - French only	7	25	25	14	14	10	6	33	38	31
2017	Provides services to public - Both English and French	18	24	29	14	7	2	6	24	45	1252
2014	Provides services to public - English only	22	24	29	14	6	2	3	21	49	513
2014	Provides services to public - French only	27	9	42	6	2	11	4	10	41	31
2014	Provides services to public - Both English and French	20	28	25	14	7	2	5	22	51	1312
2011	Provides services to public - English only	23	27	27	12	6	3	2	19	53	560
2011	Provides services to public - French only	19	27	22	20	8	0	4	29	48	42
2011	Provides services to public - Both English and French	22	27	27	11	7	2	4	20	52	1681
2008	Provides services to public - English only	28	25	24	12	7	2	3	20	55	513
2008	Provides services to public - French only	14	32	27	9	10	4	5	21	50	43
2008	Provides services to public - Both English and French	23	26	26	13	6	2	4	20	52	1251

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	10	27	29	22	1	3	53	19	727
2019	Provides services to public - French only	3	20	25	30	19	0	3	50	24	54
2019	Provides services to public - Both English and French	7	15	30	27	19	1	1	47	22	1593
2017	Provides services to public - English only	15	14	31	24	12	2	2	37	30	544
2017	Provides services to public - French only	10	5	34	24	16	7	3	45	17	31
2017	Provides services to public - Both English and French	9	18	32	23	12	1	6	37	29	1250
2014	Provides services to public - English only	12	17	28	29	9	1	3	40	31	515
2014	Provides services to public - French only	6	20	33	26	3	5	7	32	30	31
2014	Provides services to public - Both English and French	11	19	35	20	10	1	4	31	32	1311
2011	Provides services to public - English only	10	17	33	27	8	1	3	37	29	558
2011	Provides services to public - French only	11	22	28	24	4	0	11	32	37	42
2011	Provides services to public - Both English and French	13	25	32	18	7	1	4	27	40	1680
2008	Provides services to public - English only	11	21	31	23	9	2	3	34	33	513
2008	Provides services to public - French only	12	22	34	17	5	1	9	25	37	43
2008	Provides services to public - Both English and French	16	24	30	19	8	1	2	28	41	1255

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	16	25	21	21	1	3	44	30	728
2019	Provides services to public - French only	4	22	17	31	14	2	10	52	29	54
2019	Provides services to public - Both English and French	10	19	26	23	18	2	2	43	31	1599
2017	Provides services to public - English only	22	21	27	14	10	2	3	26	46	545
2017	Provides services to public - French only	8	13	41	18	14	0	6	34	22	30
2017	Provides services to public - Both English and French	18	22	26	17	11	1	5	30	42	1254
2014	Provides services to public - English only	24	23	28	15	7	1	2	23	48	516
2014	Provides services to public - French only	6	35	30	12	5	5	7	20	46	31
2014	Provides services to public - Both English and French	23	27	25	13	8	1	4	22	52	1313
2011	Provides services to public - English only	21	25	26	18	7	1	2	26	47	562
2011	Provides services to public - French only	11	19	33	15	11	2	9	29	34	42
2011	Provides services to public - Both English and French	22	26	26	14	8	1	4	22	50	1684
2008	Provides services to public - English only	23	26	23	15	8	1	3	24	52	510
2008	Provides services to public - French only	10	39	20	6	12	0	13	21	57	43
2008	Provides services to public - Both English and French	20	26	26	15	8	2	2	24	48	1255

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	16	22	22	21	4	2	46	30	728
2019	Provides services to public - French only	16	22	27	11	7	10	7	21	46	53
2019	Provides services to public - Both English and French	14	19	26	19	16	3	2	37	35	1592
2017	Provides services to public - English only	17	17	24	23	11	4	5	37	36	547
2017	Provides services to public - French only	15	13	29	21	10	2	10	36	31	31
2017	Provides services to public - Both English and French	19	21	23	18	11	4	5	32	43	1257
2014	Provides services to public - English only	12	17	28	22	15	3	2	39	31	517
2014	Provides services to public - French only	12	26	27	23	3	5	4	28	42	31
2014	Provides services to public - Both English and French	15	21	27	19	10	3	4	32	39	1314
2011	Provides services to public - English only	12	17	28	24	12	3	4	39	31	558
2011	Provides services to public - French only	15	11	13	24	24	0	13	56	30	42
2011	Provides services to public - Both English and French	16	21	24	21	11	3	5	34	40	1678
2008	Provides services to public - English only	14	22	27	18	12	3	5	32	39	510
2008	Provides services to public - French only	11	24	12	22	15	9	6	43	42	43
2008	Provides services to public - Both English and French	18	27	24	16	8	3	4	26	48	1256

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	19	28	20	18	2	1	39	32	730
2019	Provides services to public - French only	4	25	36	21	7	2	6	31	30	54
2019	Provides services to public - Both English and French	11	20	31	19	16	3	2	36	32	1597
2017	Provides services to public - English only	22	24	28	15	6	2	2	22	48	547
2017	Provides services to public - French only	8	26	44	8	3	3	8	12	38	30
2017	Provides services to public - Both English and French	15	23	32	13	9	2	5	24	41	1254
2014	Provides services to public - English only	26	21	33	10	6	2	2	17	49	516
2014	Provides services to public - French only	15	24	37	9	3	8	4	14	44	31
2014	Provides services to public - Both English and French	16	26	31	14	7	2	4	22	44	1317

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	20	35	16	13	0	1	30	34	730
2019	Provides services to public - French only	5	21	26	36	6	2	5	44	28	54
2019	Provides services to public - Both English and French	11	22	30	21	14	1	1	36	34	1600

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	79	12	4	2	1	0	2	93	3	732
2019	Provides services to public - French only	67	22	6	3	2	0	0	89	5	55
2019	Provides services to public - Both English and French	66	20	6	4	3	0	1	87	7	1598
2017	Provides services to public - English only	75	14	3	3	1	1	4	93	4	551
2017	Provides services to public - French only	58	30	0	5	5	0	2	90	10	30
2017	Provides services to public - Both English and French	57	24	6	6	5	0	2	83	11	1257
2014	Provides services to public - English only	75	14	4	2	1	1	4	93	3	517
2014	Provides services to public - French only	88	10	2	0	0	0	0	98	0	30
2014	Provides services to public - Both English and French	60	21	6	7	4	0	1	83	11	1317
2011	Provides services to public - English only	72	17	5	1	1	0	4	93	1	560
2011	Provides services to public - French only	69	18	7	0	0	0	6	93	0	41
2011	Provides services to public - Both English and French	60	21	6	7	3	0	2	83	11	1685
2008	Provides services to public - English only	67	13	7	2	1	1	9	89	3	510
2008	Provides services to public - French only	63	24	0	4	0	0	8	95	5	43
2008	Provides services to public - Both English and French	54	22	6	9	6	0	3	78	15	1261

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	27	17	6	8	3	4	66	16	733
2019	Provides services to public - French only	39	19	24	7	2	3	7	64	10	55
2019	Provides services to public - Both English and French	32	33	16	7	5	5	3	71	12	1596
2017	Provides services to public - English only	25	33	17	9	10	4	2	61	21	550
2017	Provides services to public - French only	37	37	10	5	2	5	2	81	8	31
2017	Provides services to public - Both English and French	26	34	15	10	8	4	4	64	19	1258
2014	Provides services to public - English only	27	31	20	12	6	3	2	60	20	516
2014	Provides services to public - French only	28	44	19	3	3	3	0	74	6	31
2014	Provides services to public - Both English and French	29	34	15	10	7	3	3	66	18	1317

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	25	10	10	7	1	74	17	732
2019	Provides services to public - French only	50	36	11	2	2	0	86	3	55
2019	Provides services to public - Both English and French	53	29	9	5	4	1	82	9	1596
2017	Provides services to public - English only	38	32	9	10	9	2	71	20	549
2017	Provides services to public - French only	42	36	12	5	5	0	78	10	31
2017	Provides services to public - Both English and French	43	33	9	7	7	1	77	14	1258
2014	Provides services to public - English only	40	30	10	11	8	1	70	19	517
2014	Provides services to public - French only	51	29	17	3	0	0	80	3	31
2014	Provides services to public - Both English and French	43	31	11	8	6	1	74	14	1316

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	32	7	7	3	0	82	11	733
2019	Provides services to public - French only	58	28	12	0	2	0	86	2	55
2019	Provides services to public - Both English and French	53	33	7	5	2	0	86	7	1596
2017	Provides services to public - English only	39	38	8	8	6	1	77	14	552
2017	Provides services to public - French only	40	54	0	0	5	0	95	5	31
2017	Provides services to public - Both English and French	40	41	9	6	3	0	81	9	1257
2014	Provides services to public - English only	38	41	8	8	4	0	79	12	517
2014	Provides services to public - French only	46	32	12	6	0	5	81	6	31
2014	Provides services to public - Both English and French	38	43	10	6	4	0	81	10	1317

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	34	14	4	4	1	0	77	8	733
2019	Provides services to public - French only	45	27	22	2	2	2	2	74	4	54
2019	Provides services to public - Both English and French	42	38	12	4	2	2	1	82	6	1597

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	28	19	5	5	1	4	70	10	733
2019	Provides services to public - French only	29	35	24	0	2	0	10	72	2	55
2019	Provides services to public - Both English and French	44	28	16	4	2	2	5	77	6	1604

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	32	11	8	7	1	1	74	15	731
2019	Provides services to public - French only	30	57	7	5	0	2	0	88	5	55
2019	Provides services to public - Both English and French	44	30	13	7	4	1	1	75	12	1601
2017	Provides services to public - English only	39	33	11	7	9	1	0	72	17	552
2017	Provides services to public - French only	38	42	8	0	10	0	3	82	10	31
2017	Provides services to public - Both English and French	36	37	13	9	6	0	0	73	14	1263
2014	Provides services to public - English only	41	32	9	9	7	0	0	74	16	517
2014	Provides services to public - French only	35	46	9	3	2	5	0	84	6	31
2014	Provides services to public - Both English and French	36	37	13	8	4	1	1	74	12	1318
2011	Provides services to public - English only	36	36	12	8	7	1	0	73	15	562
2011	Provides services to public - French only	32	43	16	7	2	0	0	76	9	42
2011	Provides services to public - Both English and French	37	36	13	7	4	1	0	75	12	1690
2008	Provides services to public - English only	35	33	15	7	7	1	1	69	15	514
2008	Provides services to public - French only	29	42	12	4	13	0	0	71	17	43
2008	Provides services to public - Both English and French	41	33	10	8	6	1	1	75	14	1262

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	26	10	5	5	2	0	79	10	732
2019	Provides services to public - French only	45	32	14	5	2	0	2	79	6	55
2019	Provides services to public - Both English and French	50	29	11	4	3	2	1	82	7	1595
2017	Provides services to public - English only	44	27	13	6	7	2	1	73	13	552
2017	Provides services to public - French only	41	44	2	5	5	2	0	88	10	31
2017	Provides services to public - Both English and French	42	32	13	7	5	2	0	75	11	1260
2014	Provides services to public - English only	46	26	11	8	6	2	1	74	15	516
2014	Provides services to public - French only	51	21	23	0	0	5	0	76	0	31
2014	Provides services to public - Both English and French	42	32	13	6	5	2	1	76	11	1316
2011	Provides services to public - English only	41	30	17	5	5	1	1	72	11	562
2011	Provides services to public - French only	37	39	18	4	2	0	0	75	6	42
2011	Provides services to public - Both English and French	42	32	13	7	4	2	1	76	11	1689
2008	Provides services to public - English only	39	28	15	8	7	2	1	69	15	513
2008	Provides services to public - French only	30	36	18	0	9	7	0	71	10	42
2008	Provides services to public - Both English and French	41	33	12	5	5	3	0	77	10	1261

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	32	9	6	5	1	0	79	11	728
2019	Provides services to public - French only	40	43	9	6	0	0	2	84	6	55
2019	Provides services to public - Both English and French	48	31	11	5	4	1	0	80	9	1600
2017	Provides services to public - English only	42	32	8	8	8	1	0	75	16	552
2017	Provides services to public - French only	41	49	0	0	10	0	0	90	10	31
2017	Provides services to public - Both English and French	42	36	10	7	5	0	0	78	13	1261
2014	Provides services to public - English only	43	30	10	9	7	0	0	74	16	517
2014	Provides services to public - French only	40	31	30	0	0	0	0	70	0	31
2014	Provides services to public - Both English and French	40	35	11	7	5	1	0	76	13	1316
2011	Provides services to public - English only	38	35	12	8	6	0	0	74	14	560
2011	Provides services to public - French only	44	32	13	7	4	0	0	76	11	42
2011	Provides services to public - Both English and French	40	35	12	7	5	1	0	76	12	1691
2008	Provides services to public - English only	39	33	11	8	8	0	1	73	16	512
2008	Provides services to public - French only	34	44	10	7	5	0	0	78	12	42
2008	Provides services to public - Both English and French	42	32	11	9	5	1	0	75	14	1260

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	84	9	2	1	1	0	2	96	2	729
2019	Provides services to public - French only	74	24	0	0	2	0	0	98	2	55
2019	Provides services to public - Both English and French	81	13	2	1	2	0	0	95	3	1603
2017	Provides services to public - English only	83	10	3	1	1	1	3	95	2	547
2017	Provides services to public - French only	74	17	0	2	5	0	2	93	7	31
2017	Provides services to public - Both English and French	73	18	4	2	2	0	0	92	4	1262
2014	Provides services to public - English only	82	10	3	0	0	1	4	96	1	517
2014	Provides services to public - French only	79	18	0	0	0	0	3	100	0	31
2014	Provides services to public - Both English and French	73	17	4	3	3	0	1	90	6	1316
2011	Provides services to public - English only	78	11	5	0	1	0	5	94	1	560
2011	Provides services to public - French only	76	15	5	0	0	0	4	95	0	42
2011	Provides services to public - Both English and French	75	15	4	3	3	0	1	91	5	1690
2008	Provides services to public - English only	77	10	3	0	1	1	9	96	1	513
2008	Provides services to public - French only	79	11	0	0	0	0	10	100	0	43
2008	Provides services to public - Both English and French	75	13	3	4	3	0	2	89	7	1262

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	65	19	5	3	4	1	3	87	7	731
2019	Provides services to public - French only	40	45	3	3	5	0	4	88	8	55
2019	Provides services to public - Both English and French	64	20	7	3	3	1	2	86	7	1597
2017	Provides services to public - English only	56	22	7	4	5	2	4	83	9	550
2017	Provides services to public - French only	41	29	20	5	2	0	2	72	8	31
2017	Provides services to public - Both English and French	52	26	7	4	6	1	4	82	10	1260
2014	Provides services to public - English only	48	21	7	6	8	3	7	77	15	517
2014	Provides services to public - French only	40	26	9	11	6	0	7	71	18	31
2014	Provides services to public - Both English and French	44	25	9	6	7	3	7	76	14	1318
2011	Provides services to public - English only	48	26	9	6	6	1	4	78	13	561
2011	Provides services to public - French only	38	27	18	6	2	2	7	71	9	42
2011	Provides services to public - Both English and French	42	29	10	7	6	2	4	76	13	1689

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	62	19	9	4	4	2	83	8	731
2019	Provides services to public - French only	47	36	11	2	3	2	84	5	54
2019	Provides services to public - Both English and French	61	23	9	3	3	1	86	6	1604
2017	Provides services to public - English only	55	21	10	4	7	3	79	11	550
2017	Provides services to public - French only	54	27	8	7	5	0	80	12	31
2017	Provides services to public - Both English and French	52	27	10	5	4	2	80	9	1263

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	25	9	4	5	1	82	9	733
2019	Provides services to public - French only	46	41	7	5	2	0	86	6	55
2019	Provides services to public - Both English and French	53	29	10	4	3	1	82	7	1599
2017	Provides services to public - English only	53	24	10	5	7	1	78	12	547
2017	Provides services to public - French only	54	27	10	5	5	0	81	10	31
2017	Provides services to public - Both English and French	49	28	11	6	6	0	78	11	1261
2014	Provides services to public - English only	48	27	10	7	7	1	75	14	514
2014	Provides services to public - French only	44	43	11	2	0	0	87	2	31
2014	Provides services to public - Both English and French	45	32	12	5	6	0	78	10	1317

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	24	44	15	12	2	2	2	70	15	322

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	27	15	8	6	6	0	70	14	730
2019	Provides services to public - French only	29	36	22	3	3	5	2	69	7	55
2019	Provides services to public - Both English and French	37	31	15	6	4	7	0	73	11	1600
2017	Provides services to public - English only	26	32	18	9	9	6	1	62	19	550
2017	Provides services to public - French only	36	35	17	0	7	5	0	74	8	31
2017	Provides services to public - Both English and French	24	37	16	8	7	8	0	66	16	1261
2014	Provides services to public - English only	28	31	16	9	8	8	0	64	19	517
2014	Provides services to public - French only	22	44	16	6	3	8	0	72	10	31
2014	Provides services to public - Both English and French	25	36	17	8	5	9	0	68	14	1316
2011	Provides services to public - English only	26	26	20	12	9	6	1	56	22	561
2011	Provides services to public - French only	20	44	22	9	0	7	0	67	9	42
2011	Provides services to public - Both English and French	25	32	20	8	6	10	1	63	15	1682

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	27	17	10	8	3	0	64	18	730
2019	Provides services to public - French only	28	36	23	7	7	0	0	64	14	55
2019	Provides services to public - Both English and French	33	32	18	9	5	3	0	67	15	1597
2017	Provides services to public - English only	24	27	20	14	13	2	0	52	27	552
2017	Provides services to public - French only	28	42	12	0	15	2	0	72	15	31
2017	Provides services to public - Both English and French	20	36	18	13	10	3	0	58	23	1261
2014	Provides services to public - English only	22	29	20	14	11	3	0	53	26	517
2014	Provides services to public - French only	9	45	30	9	0	8	0	59	9	31
2014	Provides services to public - Both English and French	22	32	22	13	8	3	0	55	22	1318
2011	Provides services to public - English only	21	30	19	13	14	2	1	53	27	557
2011	Provides services to public - French only	17	32	22	20	4	4	0	51	25	42
2011	Provides services to public - Both English and French	20	31	22	12	10	4	0	53	23	1686
2008	Provides services to public - English only	20	34	17	14	13	3	0	55	27	514
2008	Provides services to public - French only	13	45	15	12	5	10	0	65	19	43
2008	Provides services to public - Both English and French	22	34	22	9	9	4	0	58	19	1259

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	25	20	14	8	6	1	55	24	732
2019	Provides services to public - French only	20	30	37	8	5	0	0	50	14	55
2019	Provides services to public - Both English and French	27	31	21	10	5	5	0	61	17	1588
2017	Provides services to public - English only	16	28	19	18	13	6	0	47	33	552
2017	Provides services to public - French only	17	49	15	2	12	5	0	69	15	31
2017	Provides services to public - Both English and French	14	32	21	15	11	6	0	49	28	1260
2014	Provides services to public - English only	15	28	21	20	13	4	0	45	34	517
2014	Provides services to public - French only	6	29	51	6	0	8	0	38	7	31
2014	Provides services to public - Both English and French	16	27	26	16	9	6	0	46	26	1317
2011	Provides services to public - English only	13	31	21	20	11	4	0	46	32	559
2011	Provides services to public - French only	13	35	18	17	7	11	0	53	27	42
2011	Provides services to public - Both English and French	12	32	26	15	8	7	0	47	25	1685
2008	Provides services to public - English only	10	33	18	19	13	6	0	47	34	512
2008	Provides services to public - French only	11	32	31	7	8	10	0	49	17	43
2008	Provides services to public - Both English and French	12	32	25	14	9	7	1	48	25	1262

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	29	17	16	10	3	56	27	729
2019	Provides services to public - French only	27	36	25	7	3	2	64	11	54
2019	Provides services to public - Both English and French	25	33	19	12	7	3	60	20	1598
2017	Provides services to public - English only	17	26	18	17	18	5	45	37	549
2017	Provides services to public - French only	21	47	15	5	7	5	72	13	31
2017	Provides services to public - Both English and French	16	36	20	14	10	3	54	25	1258
2014	Provides services to public - English only	16	29	15	23	14	4	47	38	515
2014	Provides services to public - French only	15	32	39	9	0	5	50	9	31
2014	Provides services to public - Both English and French	16	34	23	14	11	3	51	26	1316
2011	Provides services to public - English only	15	30	17	22	13	3	46	36	558
2011	Provides services to public - French only	15	46	19	7	9	4	63	16	42
2011	Provides services to public - Both English and French	17	36	21	14	10	3	54	25	1685
2008	Provides services to public - English only	16	37	14	19	12	3	54	32	514
2008	Provides services to public - French only	9	44	27	17	0	2	55	17	42
2008	Provides services to public - Both English and French	17	37	21	14	9	2	56	23	1262

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	17	10	3	1	9	2	83	5	733
2019	Provides services to public - French only	57	23	5	4	3	2	6	86	8	55
2019	Provides services to public - Both English and French	61	22	10	2	2	3	0	86	5	1604

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	40	16	9	3	0	0	72	12	732
2019	Provides services to public - French only	35	36	24	5	0	0	0	71	5	55
2019	Provides services to public - Both English and French	31	45	14	6	2	1	0	77	8	1600
2017	Provides services to public - English only	21	39	19	10	8	3	0	62	19	550
2017	Provides services to public - French only	21	54	18	5	0	2	0	77	5	31
2017	Provides services to public - Both English and French	23	43	20	8	4	3	0	67	13	1263
2014	Provides services to public - English only	24	38	19	10	6	3	0	64	17	517
2014	Provides services to public - French only	22	61	12	0	0	5	0	87	0	31
2014	Provides services to public - Both English and French	26	40	19	9	4	2	0	68	13	1318
2011	Provides services to public - English only	22	42	17	11	6	1	1	65	18	558
2011	Provides services to public - French only	30	41	11	7	4	6	0	76	12	42
2011	Provides services to public - Both English and French	27	42	18	9	3	2	0	70	12	1686

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	35	19	16	8	1	56	25	730
2019	Provides services to public - French only	29	41	21	5	3	0	70	9	55
2019	Provides services to public - Both English and French	21	38	20	13	5	2	61	18	1593

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	38	11	7	5	2	0	77	12	730
2019	Provides services to public - French only	35	41	18	4	0	0	2	78	4	54
2019	Provides services to public - Both English and French	36	36	14	8	4	3	1	74	12	1597
2017	Provides services to public - English only	34	35	13	9	6	3	1	72	15	550
2017	Provides services to public - French only	21	53	6	12	2	2	3	78	16	31
2017	Provides services to public - Both English and French	31	39	12	9	5	2	1	73	15	1258
2014	Provides services to public - English only	42	35	11	6	3	3	1	79	10	516
2014	Provides services to public - French only	24	49	20	0	0	5	3	79	0	31
2014	Provides services to public - Both English and French	35	41	12	7	3	2	1	78	10	1316
2011	Provides services to public - English only	39	36	12	6	3	3	1	78	9	555
2011	Provides services to public - French only	30	42	24	2	2	0	0	72	5	42
2011	Provides services to public - Both English and French	36	38	11	6	4	4	1	78	10	1685
2008	Provides services to public - English only	35	33	13	8	5	4	1	73	14	512
2008	Provides services to public - French only	19	42	27	9	2	0	0	61	12	43
2008	Provides services to public - Both English and French	36	35	12	7	4	4	1	75	12	1259

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	36	17	6	4	1	73	10	727
2019	Provides services to public - French only	33	33	30	4	0	2	66	4	55
2019	Provides services to public - Both English and French	36	37	16	5	3	3	75	8	1601

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	23	21	12	11	5	2	53	25	733
2019	Provides services to public - French only	19	33	27	5	5	3	7	58	12	55
2019	Provides services to public - Both English and French	25	24	18	13	9	9	2	55	25	1602
2017	Provides services to public - English only	19	23	17	15	16	8	2	47	35	550
2017	Provides services to public - French only	21	25	7	18	5	5	19	60	30	31
2017	Provides services to public - Both English and French	15	25	19	13	15	9	4	46	32	1261
2014	Provides services to public - English only	17	26	18	15	16	6	2	47	34	517
2014	Provides services to public - French only	9	42	37	0	3	9	0	56	3	31
2014	Provides services to public - Both English and French	13	25	22	14	14	9	3	43	32	1316
2011	Provides services to public - English only	16	21	21	13	18	8	4	42	35	560
2011	Provides services to public - French only	22	32	22	17	2	4	0	57	21	42
2011	Provides services to public - Both English and French	14	23	22	14	11	12	4	45	30	1684

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	35	16	9	9	2	0	64	19	732
2019	Provides services to public - French only	26	30	27	17	0	0	0	56	17	55
2019	Provides services to public - Both English and French	32	35	18	8	6	2	0	68	14	1600
2017	Provides services to public - English only	23	31	15	16	12	2	0	56	28	549
2017	Provides services to public - French only	31	29	20	15	5	0	0	60	20	31
2017	Provides services to public - Both English and French	27	35	18	9	7	3	0	65	17	1258
2014	Provides services to public - English only	19	32	16	16	13	3	1	53	30	516
2014	Provides services to public - French only	28	42	16	6	0	8	0	76	7	31
2014	Provides services to public - Both English and French	23	31	20	13	10	2	0	56	23	1316
2011	Provides services to public - English only	21	36	18	13	11	1	0	58	24	561
2011	Provides services to public - French only	21	32	24	11	9	2	0	55	20	42
2011	Provides services to public - Both English and French	24	34	19	12	8	2	0	60	21	1687
2008	Provides services to public - English only	20	37	16	15	10	1	0	58	26	514
2008	Provides services to public - French only	11	52	19	14	4	0	0	62	18	43
2008	Provides services to public - Both English and French	23	38	20	11	6	2	0	62	17	1262

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	30	14	14	16	2	1	55	31	734
2019	Provides services to public - French only	25	26	24	13	7	2	4	54	21	55
2019	Provides services to public - Both English and French	30	31	16	10	10	2	1	63	21	1601
2017	Provides services to public - English only	19	28	14	14	21	3	2	49	36	552
2017	Provides services to public - French only	31	29	8	15	12	2	2	63	29	31
2017	Provides services to public - Both English and French	23	32	15	12	13	3	2	58	26	1262
2014	Provides services to public - English only	16	23	14	17	25	3	3	41	44	517
2014	Provides services to public - French only	9	18	30	20	14	8	0	30	37	31
2014	Provides services to public - Both English and French	17	27	18	15	18	3	3	46	35	1317
2011	Provides services to public - English only	17	26	15	17	24	1	1	44	41	560
2011	Provides services to public - French only	17	26	16	31	11	0	0	43	42	42
2011	Provides services to public - Both English and French	19	29	17	16	14	2	3	50	32	1688
2008	Provides services to public - English only	15	29	13	18	22	0	1	46	41	513
2008	Provides services to public - French only	9	37	26	5	19	5	0	48	25	43
2008	Provides services to public - Both English and French	23	34	14	14	11	2	1	59	27	1263

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	20	10	4	2	1	3	83	7	732
2019	Provides services to public - French only	55	19	7	2	5	2	11	85	7	54
2019	Provides services to public - Both English and French	58	21	10	4	2	1	3	83	7	1601

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	15	11	7	9	2	10	68	19	732
2019	Provides services to public - French only	37	13	17	14	12	0	5	53	28	55
2019	Provides services to public - Both English and French	64	11	7	3	4	2	9	84	8	1597

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	26	19	6	6	1	2	68	13	732
2019	Provides services to public - French only	34	20	24	13	6	0	3	56	19	54
2019	Provides services to public - Both English and French	53	21	15	5	3	2	2	76	8	1597

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	23	17	9	7	3	2	66	16	728
2019	Provides services to public - French only	26	19	27	12	11	0	5	47	25	54
2019	Provides services to public - Both English and French	49	20	14	6	4	3	3	73	11	1594

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	19	16	9	7	4	4	66	17	730
2019	Provides services to public - French only	36	23	12	7	13	2	7	64	23	53
2019	Provides services to public - Both English and French	53	17	12	6	5	3	5	76	12	1592

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	16	8	3	1	2	4	87	4	727
2019	Provides services to public - French only	56	19	13	2	2	0	9	82	4	53
2019	Provides services to public - Both English and French	66	15	8	3	2	2	5	87	5	1596

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	70	10	6	3	4	4	4	87	7	725
2019	Provides services to public - French only	58	13	10	4	8	4	3	77	13	53
2019	Provides services to public - Both English and French	74	9	6	3	2	3	3	89	5	1596

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	76	8	4	2	1	2	6	92	3	730
2019	Provides services to public - French only	66	15	7	0	2	0	9	89	3	53
2019	Provides services to public - Both English and French	77	8	4	2	1	2	6	93	3	1590

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	37	19	9	5	4	0	65	15	732
2019	Provides services to public - French only	19	35	34	7	0	3	2	57	7	55
2019	Provides services to public - Both English and French	24	39	21	8	3	4	1	67	11	1600
2017	Provides services to public - English only	20	36	18	13	8	5	0	58	22	551
2017	Provides services to public - French only	14	40	27	7	10	2	0	55	18	31
2017	Provides services to public - Both English and French	18	36	23	9	7	5	0	58	17	1260

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	34	12	7	3	2	77	10	728
2019	Provides services to public - French only	36	35	23	0	2	4	74	2	54
2019	Provides services to public - Both English and French	44	36	12	3	3	2	81	6	1593
2017	Provides services to public - English only	37	40	14	5	3	2	79	8	552
2017	Provides services to public - French only	36	52	2	5	0	5	92	5	31
2017	Provides services to public - Both English and French	40	38	13	4	3	2	80	7	1258
2014	Provides services to public - English only	40	34	13	6	4	3	76	11	517
2014	Provides services to public - French only	30	53	17	0	0	0	83	0	31
2014	Provides services to public - Both English and French	38	40	12	4	2	3	81	7	1318
2011	Provides services to public - English only	30	39	18	7	4	2	70	11	558
2011	Provides services to public - French only	17	55	13	4	7	4	75	12	42
2011	Provides services to public - Both English and French	30	42	15	5	3	4	76	9	1686

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	31	13	4	3	2	0	80	7	732
2019	Provides services to public - French only	35	38	18	3	2	4	0	77	5	55
2019	Provides services to public - Both English and French	47	35	11	3	2	2	1	84	4	1598
2017	Provides services to public - English only	35	39	15	4	3	4	1	77	7	552
2017	Provides services to public - French only	35	45	5	12	0	0	3	82	13	31
2017	Provides services to public - Both English and French	35	38	15	4	3	4	1	76	8	1259
2014	Provides services to public - English only	44	31	14	3	2	4	1	79	6	516
2014	Provides services to public - French only	18	71	11	0	0	0	0	89	0	31
2014	Provides services to public - Both English and French	39	39	11	3	3	4	1	82	6	1314

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	53	31	9	3	4	0	84	8	733
2019	Provides services to public - French only	47	37	11	5	0	0	83	5	55
2019	Provides services to public - Both English and French	54	33	8	3	2	1	87	5	1600
2017	Provides services to public - English only	42	37	9	6	5	1	80	11	552
2017	Provides services to public - French only	38	50	5	5	2	0	88	7	31
2017	Provides services to public - Both English and French	43	40	9	4	4	1	83	8	1261
2014	Provides services to public - English only	43	36	12	5	4	0	79	9	517
2014	Provides services to public - French only	28	66	6	0	0	0	94	0	30
2014	Provides services to public - Both English and French	44	38	11	5	3	0	82	7	1315
2011	Provides services to public - English only	38	37	15	6	4	0	75	10	559
2011	Provides services to public - French only	36	36	16	5	7	0	73	12	40
2011	Provides services to public - Both English and French	37	43	11	5	3	1	80	8	1678
2008	Provides services to public - English only	34	40	13	6	7	1	74	13	513
2008	Provides services to public - French only	18	53	22	7	0	0	71	7	43
2008	Provides services to public - Both English and French	34	43	15	5	3	1	77	8	1264

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	28	15	7	7	1	71	13	733
2019	Provides services to public - French only	38	34	23	0	5	0	72	5	54
2019	Provides services to public - Both English and French	44	31	15	6	3	1	76	9	1598
2017	Provides services to public - English only	34	28	16	10	11	1	62	21	551
2017	Provides services to public - French only	29	46	12	2	10	0	75	12	31
2017	Provides services to public - Both English and French	31	34	20	8	7	1	66	15	1259
2014	Provides services to public - English only	27	33	16	13	10	1	61	23	516
2014	Provides services to public - French only	27	46	23	3	0	0	74	3	31
2014	Provides services to public - Both English and French	26	38	19	9	7	1	65	16	1317
2011	Provides services to public - English only	26	36	19	12	6	0	63	18	561
2011	Provides services to public - French only	17	43	22	9	2	7	65	12	42
2011	Provides services to public - Both English and French	26	37	21	10	5	1	64	15	1686

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	31	15	7	5	0	72	13	727
2019	Provides services to public - French only	37	41	18	0	3	0	78	3	55
2019	Provides services to public - Both English and French	43	34	13	5	4	0	78	9	1594
2017	Provides services to public - English only	31	33	14	12	8	1	65	20	552
2017	Provides services to public - French only	26	49	10	5	10	0	75	15	31
2017	Provides services to public - Both English and French	29	39	18	9	6	1	67	15	1258
2014	Provides services to public - English only	26	36	14	15	7	1	63	23	514
2014	Provides services to public - French only	27	50	17	6	0	0	77	6	31
2014	Provides services to public - Both English and French	27	38	19	10	6	0	65	16	1318
2011	Provides services to public - English only	24	40	17	12	6	0	64	18	557
2011	Provides services to public - French only	13	47	24	7	9	0	60	15	42
2011	Provides services to public - Both English and French	25	39	21	9	5	1	64	15	1682
2008	Provides services to public - English only	25	45	16	9	5	0	70	14	514
2008	Provides services to public - French only	23	37	24	11	5	0	60	16	43
2008	Provides services to public - Both English and French	28	40	17	10	4	1	69	14	1261

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	25	18	11	9	1	0	61	21	731
2019	Provides services to public - French only	33	32	25	3	5	2	0	66	8	55
2019	Provides services to public - Both English and French	38	25	19	8	7	3	1	66	15	1600
2017	Provides services to public - English only	31	25	16	12	12	4	0	58	26	552
2017	Provides services to public - French only	31	34	15	7	10	3	0	66	18	31
2017	Provides services to public - Both English and French	27	29	19	10	10	4	1	59	21	1260
2014	Provides services to public - English only	29	26	16	12	13	5	0	57	27	516
2014	Provides services to public - French only	22	44	14	8	3	6	3	72	12	31
2014	Provides services to public - Both English and French	25	26	22	12	9	5	1	54	23	1317
2011	Provides services to public - English only	28	28	20	12	8	3	1	58	21	560
2011	Provides services to public - French only	15	39	25	7	5	9	0	60	12	41
2011	Provides services to public - Both English and French	27	26	20	12	10	5	1	56	23	1684
2008	Provides services to public - English only	27	34	17	12	6	4	1	63	19	513
2008	Provides services to public - French only	27	31	17	7	15	1	2	60	22	43
2008	Provides services to public - Both English and French	28	29	18	11	8	5	0	60	21	1262

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	22	37	40	734
2019	Provides services to public - French only	20	50	30	55
2019	Provides services to public - Both English and French	27	38	34	1605
2017	Provides services to public - English only	22	40	38	551
2017	Provides services to public - French only	26	61	12	31
2017	Provides services to public - Both English and French	28	39	33	1262
2014	Provides services to public - English only	25	42	33	516
2014	Provides services to public - French only	26	55	18	31
2014	Provides services to public - Both English and French	30	38	32	1317
2011	Provides services to public - English only	23	43	34	561
2011	Provides services to public - French only	26	47	27	42
2011	Provides services to public - Both English and French	31	38	31	1690

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	14	27	44	2	8	5	161
2019	Provides services to public - French only	8	37	15	0	17	24	11
2019	Provides services to public - Both English and French	13	37	32	3	8	7	442
2017	Provides services to public - English only	27	21	31	13	4	4	119
2017	Provides services to public - Both English and French	13	33	36	4	6	8	349
2014	Provides services to public - English only	32	13	34	11	9999	10	130
2014	Provides services to public - Both English and French	20	29	31	6	9999	13	391
2011	Provides services to public - English only	27	20	31	8	9999	14	130
2011	Provides services to public - French only	26	41	17	8	9999	8	11
2011	Provides services to public - Both English and French	18	31	36	4	9999	11	524

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	40	7	4	1	1	0	88	5	732
2019	Provides services to public - French only	25	44	22	7	2	0	0	69	9	54
2019	Provides services to public - Both English and French	37	42	10	5	3	1	1	81	9	1594

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	63	22	7	3	1	3	0	89	4	733
2019	Provides services to public - French only	45	41	7	3	0	4	0	90	3	55
2019	Provides services to public - Both English and French	56	28	8	1	1	4	2	89	3	1596

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	733
2019	Provides services to public - French only	9	91	55
2019	Provides services to public - Both English and French	12	88	1603

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	49	51	185

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	61	39	185

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	185

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	96

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	7	93	185

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	7	93	185

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	5	95	185

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	37	63	183

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	43	57	183

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	42	58	183

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	47	53	183

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	33	67	183

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	62	38	183

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	38	62	183

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	6	94	183

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	13	87	183

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	50	50	183

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	27	73	183

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	18	82	183

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	59	41	183

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	33	67	183

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	183

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	20	80	183

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	11	89	183

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	183

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	17	83	183

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	183

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	20	80	183

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	11	89	166

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	19	81	166

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	10	90	166

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	166

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	166

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	166

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	16	84	166

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	166

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	166

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	30	70	166

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	166

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	43	57	166

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	52	48	166

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	5	95	166

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	9	91	166

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	1599

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	15	22	7	5	19	8	54	17	730
2019	Provides services to public - French only	31	15	9	7	2	16	20	71	15	55
2019	Provides services to public - Both English and French	25	17	19	5	5	21	8	59	13	1603
2017	Provides services to public - English only	18	18	25	6	8	19	5	48	18	552
2017	Provides services to public - French only	16	44	13	5	2	13	8	75	9	31
2017	Provides services to public - Both English and French	17	21	19	5	6	25	7	56	16	1263
2014	Provides services to public - English only	18	15	22	7	10	21	7	45	24	517
2014	Provides services to public - French only	9	25	25	0	5	32	5	54	7	31
2014	Provides services to public - Both English and French	16	20	19	5	8	25	7	53	18	1317

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	25	16	5	5	7	1	72	11	731
2019	Provides services to public - French only	41	24	13	2	0	19	2	81	2	55
2019	Provides services to public - Both English and French	39	28	16	3	3	9	1	75	7	1600
2017	Provides services to public - English only	28	30	19	6	7	8	1	64	15	549
2017	Provides services to public - French only	24	54	12	0	2	7	0	84	3	31
2017	Provides services to public - Both English and French	27	34	17	5	4	12	2	70	11	1255
2014	Provides services to public - English only	29	24	20	7	7	12	1	61	16	517
2014	Provides services to public - French only	19	47	26	0	0	8	0	71	0	31
2014	Provides services to public - Both English and French	28	28	20	5	5	12	2	65	12	1318
2011	Provides services to public - English only	34	31	21	5	3	5	1	69	9	558
2011	Provides services to public - French only	20	65	11	2	0	2	0	87	2	42
2011	Provides services to public - Both English and French	29	37	16	6	2	10	0	73	9	1690

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	728
2019	Provides services to public - French only	11	89	55
2019	Provides services to public - Both English and French	7	93	1602

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	42	58	104

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	79	21	104

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	104

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	57

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	5	95	104

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	104

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	6	94	104

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	16	84	102

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	9	91	102

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	7	93	102

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	33	67	102

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	25	75	102

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	57

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	57

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	11	89	102

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	57

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	10	90	102

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	57

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	30	70	102

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	31	69	101

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	101

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	6	94	101

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	16	84	101

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	9	91	101

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	14	86	101

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	49	51	101

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	9	91	1597

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	13	24	3	4	21	7	57	10	734
2019	Provides services to public - French only	27	17	15	6	2	16	19	67	11	55
2019	Provides services to public - Both English and French	27	17	20	2	3	24	7	63	8	1599
2017	Provides services to public - English only	20	17	24	2	4	27	5	55	10	550
2017	Provides services to public - French only	19	46	8	2	2	13	10	84	6	31
2017	Provides services to public - Both English and French	18	22	18	3	3	29	7	62	10	1261
2014	Provides services to public - English only	21	15	26	4	4	24	8	52	11	517
2014	Provides services to public - French only	18	15	26	3	0	30	8	54	5	31
2014	Provides services to public - Both English and French	16	20	19	3	2	31	8	60	9	1318

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	23	18	3	4	8	1	73	7	730
2019	Provides services to public - French only	33	30	9	4	3	17	3	79	9	55
2019	Provides services to public - Both English and French	41	27	16	2	3	10	1	76	6	1602
2017	Provides services to public - English only	33	27	19	3	4	12	2	70	8	551
2017	Provides services to public - French only	26	49	15	2	2	5	0	79	5	31
2017	Provides services to public - Both English and French	28	34	15	3	3	14	2	75	8	1262
2014	Provides services to public - English only	33	27	20	3	4	12	2	69	8	517
2014	Provides services to public - French only	24	35	22	0	0	16	3	73	0	31
2014	Provides services to public - Both English and French	27	31	18	3	2	17	2	72	6	1318
2011	Provides services to public - English only	37	32	17	3	2	8	0	76	5	558
2011	Provides services to public - French only	22	63	9	2	0	4	0	89	2	42
2011	Provides services to public - Both English and French	34	39	13	3	1	10	0	81	4	1685

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	27	20	12	13	1	54	25	731
2019	Provides services to public - French only	18	29	27	11	10	5	49	23	55
2019	Provides services to public - Both English and French	23	24	21	14	16	1	47	31	1602
2017	Provides services to public - English only	18	22	18	17	24	2	40	41	549
2017	Provides services to public - French only	16	5	15	22	38	5	22	62	31
2017	Provides services to public - Both English and French	17	19	19	17	25	3	37	44	1261

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	29	22	12	10	0	0	56	22	732
2019	Provides services to public - French only	16	24	40	16	2	0	2	41	18	55
2019	Provides services to public - Both English and French	24	29	24	13	8	0	1	54	22	1600
2017	Provides services to public - English only	15	30	22	15	16	1	1	46	32	549
2017	Provides services to public - French only	22	31	17	15	10	0	5	56	26	31
2017	Provides services to public - Both English and French	18	23	27	17	14	0	1	42	31	1264

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	30	16	9	7	0	1	68	16	730
2019	Provides services to public - French only	19	31	27	13	3	2	4	54	17	53
2019	Provides services to public - Both English and French	31	31	19	10	7	0	1	63	18	1588
2017	Provides services to public - English only	23	28	23	12	12	1	1	52	24	549
2017	Provides services to public - French only	26	29	18	10	10	0	7	59	21	31
2017	Provides services to public - Both English and French	22	26	24	15	10	0	3	49	25	1260

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	28	16	12	12	1	1	59	24	732
2019	Provides services to public - French only	30	22	28	11	5	2	2	54	17	53
2019	Provides services to public - Both English and French	26	26	20	15	11	1	1	54	26	1597
2017	Provides services to public - English only	16	24	21	16	19	2	2	42	37	545
2017	Provides services to public - French only	23	20	27	5	15	2	8	48	22	30
2017	Provides services to public - Both English and French	17	22	26	17	16	1	1	40	34	1262

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	62	19	9	3	3	0	4	84	6	732
2019	Provides services to public - French only	43	24	15	11	2	0	4	71	13	54
2019	Provides services to public - Both English and French	53	23	10	5	3	0	5	80	9	1595
2017	Provides services to public - English only	44	27	11	6	5	1	6	76	11	548
2017	Provides services to public - French only	43	16	10	0	8	0	23	77	10	29
2017	Provides services to public - Both English and French	41	23	16	5	5	1	9	71	11	1262

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	26	16	7	7	0	1	71	13	730
2019	Provides services to public - French only	35	27	18	14	3	0	4	64	18	53
2019	Provides services to public - Both English and French	41	28	17	7	6	0	1	69	14	1592
2017	Provides services to public - English only	28	31	21	9	9	1	1	60	19	549
2017	Provides services to public - French only	46	28	11	5	2	0	7	80	8	30
2017	Provides services to public - Both English and French	30	28	23	10	7	0	1	59	17	1260

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	31	19	7	5	0	1	69	13	732
2019	Provides services to public - French only	29	30	24	4	5	4	4	64	10	54
2019	Provides services to public - Both English and French	36	32	20	7	4	1	1	69	11	1594
2017	Provides services to public - English only	21	36	18	14	9	1	1	58	23	547
2017	Provides services to public - French only	42	15	20	5	5	5	8	65	12	30
2017	Provides services to public - Both English and French	28	31	22	11	6	1	2	60	17	1260

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	29	24	10	7	0	1	58	18	733
2019	Provides services to public - French only	18	37	25	16	4	0	0	55	20	53
2019	Provides services to public - Both English and French	30	32	20	11	5	1	1	63	17	1600
2017	Provides services to public - English only	16	31	23	14	14	1	1	48	29	548
2017	Provides services to public - French only	28	25	13	14	10	2	8	59	27	31
2017	Provides services to public - Both English and French	23	29	21	14	9	1	2	54	24	1259

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	27	21	10	7	0	0	62	16	732
2019	Provides services to public - French only	32	32	18	13	3	2	0	65	16	54
2019	Provides services to public - Both English and French	36	28	21	9	5	1	1	65	14	1596
2017	Provides services to public - English only	23	29	21	14	11	1	1	52	26	548
2017	Provides services to public - French only	38	20	12	15	5	2	8	64	22	31
2017	Provides services to public - Both English and French	29	30	19	12	7	1	2	60	20	1260

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	23	16	9	7	0	0	68	16	728
2019	Provides services to public - French only	28	35	26	6	6	0	0	62	12	54
2019	Provides services to public - Both English and French	43	27	15	7	6	1	1	71	14	1593

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	29	19	12	8	0	0	60	21	730
2019	Provides services to public - French only	27	39	18	11	5	0	0	66	16	54
2019	Provides services to public - Both English and French	34	29	20	9	6	0	1	65	15	1594
2017	Provides services to public - English only	20	28	21	15	15	1	0	49	30	548
2017	Provides services to public - French only	35	11	18	19	10	0	8	50	31	31
2017	Provides services to public - Both English and French	27	28	20	13	9	1	2	56	23	1258

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	19	11	6	3	0	1	81	9	733
2019	Provides services to public - French only	51	31	12	2	0	0	4	85	2	54
2019	Provides services to public - Both English and French	59	22	11	3	3	0	2	82	6	1594
2017	Provides services to public - English only	52	27	12	4	3	1	2	80	7	547
2017	Provides services to public - French only	66	6	11	10	5	0	2	74	15	30
2017	Provides services to public - Both English and French	55	23	11	5	3	0	2	80	9	1260

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	74	12	6	2	2	1	4	90	4	729
2019	Provides services to public - French only	56	25	8	2	2	0	8	87	4	54
2019	Provides services to public - Both English and French	70	15	6	2	2	1	5	89	4	1593
2017	Provides services to public - English only	70	11	6	3	5	2	3	85	9	547
2017	Provides services to public - French only	69	7	3	8	2	0	11	86	11	31
2017	Provides services to public - Both English and French	69	13	6	4	4	1	4	86	8	1262

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	72	12	6	3	4	1	2	86	8	731
2019	Provides services to public - French only	70	7	8	6	4	0	6	81	10	54
2019	Provides services to public - Both English and French	72	11	6	4	4	0	3	86	8	1597
2017	Provides services to public - English only	57	25	9	2	4	1	2	84	6	546
2017	Provides services to public - French only	66	21	3	2	0	0	8	94	3	30
2017	Provides services to public - Both English and French	57	22	10	5	3	0	3	82	8	1257

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	21	7	3	2	1	1	88	5	728
2019	Provides services to public - French only	60	18	10	4	2	0	6	83	6	53
2019	Provides services to public - Both English and French	61	23	9	3	2	0	2	85	6	1591
2017	Provides services to public - English only	61	18	8	4	7	1	1	81	11	549
2017	Provides services to public - French only	72	5	5	2	5	0	11	87	8	31
2017	Provides services to public - Both English and French	61	17	9	6	5	0	3	80	11	1263

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	67	15	8	5	4	0	1	83	9	730
2019	Provides services to public - French only	58	22	7	3	4	0	6	85	7	54
2019	Provides services to public - Both English and French	65	16	8	4	4	0	2	83	9	1586
2017	Provides services to public - English only	62	9	3	1	1	1	23	94	3	548
2017	Provides services to public - French only	79	2	0	2	0	0	16	97	3	30
2017	Provides services to public - Both English and French	58	11	5	2	2	0	21	88	6	1260

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	68	9	3	1	0	0	19	95	1	725
2019	Provides services to public - French only	66	9	2	2	2	0	19	93	5	51
2019	Provides services to public - Both English and French	64	11	4	2	1	0	17	91	4	1587
2017	Provides services to public - English only	55	21	12	4	4	1	4	80	8	545
2017	Provides services to public - French only	82	5	0	8	0	0	5	92	8	29
2017	Provides services to public - Both English and French	62	19	8	3	2	0	6	86	5	1249

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	19	8	4	1	0	2	86	5	730
2019	Provides services to public - French only	60	11	8	4	2	3	12	83	7	53
2019	Provides services to public - Both English and French	69	17	7	2	2	0	3	88	4	1591
2017	Provides services to public - English only	55	17	10	5	7	2	3	76	13	551
2017	Provides services to public - French only	30	37	14	8	3	0	8	73	12	29
2017	Provides services to public - Both English and French	64	15	7	4	5	1	5	83	10	1258

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	56	18	9	4	10	0	2	76	14	733
2019	Provides services to public - French only	54	10	7	8	16	0	5	68	25	54
2019	Provides services to public - Both English and French	69	13	6	3	5	0	3	85	9	1596
2017	Provides services to public - English only	51	29	12	2	3	1	2	82	5	548
2017	Provides services to public - French only	69	13	11	0	0	0	8	88	0	30
2017	Provides services to public - Both English and French	51	26	11	5	3	0	4	81	8	1260

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	24	10	3	1	1	85	5	732
2019	Provides services to public - French only	61	20	5	0	6	9	88	6	53
2019	Provides services to public - Both English and French	58	22	12	4	2	2	82	6	1596

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	33	29	12	5	0	55	17	731
2019	Provides services to public - French only	22	34	32	10	0	2	57	10	55
2019	Provides services to public - Both English and French	20	35	30	10	4	0	56	14	1600
2017	Provides services to public - English only	12	28	34	16	11	0	40	26	550
2017	Provides services to public - French only	21	25	34	12	7	0	46	20	31
2017	Provides services to public - Both English and French	12	26	38	15	8	0	38	23	1262

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	19	37	21	13	0	0	34	29	727
2019	Provides services to public - French only	5	13	39	28	13	0	3	42	18	55
2019	Provides services to public - Both English and French	8	17	36	25	14	0	0	39	24	1596
2017	Provides services to public - English only	14	23	34	21	6	1	1	28	38	549
2017	Provides services to public - French only	8	5	31	27	27	0	2	55	13	30
2017	Provides services to public - Both English and French	9	21	37	23	10	0	0	33	30	1256

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	36	13	8	3	1	75	11	725
2019	Provides services to public - French only	23	46	21	5	0	5	73	6	54
2019	Provides services to public - Both English and French	40	37	13	5	2	2	79	8	1598
2017	Provides services to public - English only	26	40	16	8	7	3	68	16	549
2017	Provides services to public - French only	16	52	18	8	0	7	72	8	31
2017	Provides services to public - Both English and French	22	38	18	7	5	9	67	14	1258

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	32	16	13	7	1	63	21	731
2019	Provides services to public - French only	26	42	16	10	2	3	71	12	55
2019	Provides services to public - Both English and French	32	35	17	9	6	1	67	15	1602
2017	Provides services to public - English only	16	35	17	16	14	2	52	30	551
2017	Provides services to public - French only	18	52	15	0	10	5	74	10	31
2017	Provides services to public - Both English and French	16	39	20	13	10	3	57	23	1261

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	733
2019	Provides services to public - French only	14	86	55
2019	Provides services to public - Both English and French	16	84	1602
2017	Provides services to public - English only	18	82	551
2017	Provides services to public - French only	18	82	31
2017	Provides services to public - Both English and French	17	83	1259
2014	Provides services to public - English only	17	83	515
2014	Provides services to public - French only	16	84	31
2014	Provides services to public - Both English and French	17	83	1311

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	81	19	258
2017	Provides services to public - English only	76	24	102
2017	Provides services to public - Both English and French	73	27	219
2014	Provides services to public - English only	75	25	87
2014	Provides services to public - Both English and French	82	18	218

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	57	25	7	7	3	0	0	82	10	208
2017	Provides services to public - English only	37	42	9	8	2	0	2	81	10	78
2017	Provides services to public - Both English and French	35	44	8	7	5	0	0	80	13	158
2014	Provides services to public - English only	55	22	4	12	3	1	1	80	16	65
2014	Provides services to public - Both English and French	48	35	9	6	1	1	1	84	7	179

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	31	20	9	9	1	0	30	70	728
2019	Provides services to public - French only	42	15	21	7	11	0	3	44	56	55
2019	Provides services to public - Both English and French	24	28	23	14	11	1	0	24	76	1599
2017	Provides services to public - English only	29	25	21	9	15	1	0	30	70	552
2017	Provides services to public - French only	18	12	30	17	20	3	0	19	81	31
2017	Provides services to public - Both English and French	27	20	22	15	15	1	1	27	73	1261

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	64	36	510
2019	Provides services to public - French only	48	52	29
2019	Provides services to public - Both English and French	68	32	1198

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	39	61	503
2019	Provides services to public - French only	53	47	28
2019	Provides services to public - Both English and French	36	64	1168

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	19	19	16	21	1	7	39	40	500
2019	Provides services to public - French only	18	40	9	12	14	0	6	62	28	28
2019	Provides services to public - Both English and French	14	23	20	17	17	2	7	40	38	1174
2017	Provides services to public - English only	13	21	14	13	29	2	8	38	46	379
2017	Provides services to public - French only	17	15	10	39	9	0	10	35	54	23
2017	Provides services to public - Both English and French	9	22	14	17	27	1	10	35	49	885

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	17	20	14	29	2	6	32	46	502
2019	Provides services to public - French only	19	35	15	16	11	0	3	56	28	28
2019	Provides services to public - Both English and French	8	18	19	22	26	2	6	28	52	1169
2017	Provides services to public - English only	7	13	11	14	45	3	6	23	66	379
2017	Provides services to public - French only	0	9	6	37	44	0	4	9	84	23
2017	Provides services to public - Both English and French	4	10	11	17	48	1	9	16	71	885

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	19	11	8	9	0	5	70	18	723
2019	Provides services to public - French only	44	12	25	2	4	0	13	65	7	54
2019	Provides services to public - Both English and French	40	18	14	11	11	1	5	61	23	1574

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment