2019 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	41	5	8	3	84	11	2407
2019	Does not provide services to public	39	43	5	9	3	83	12	8227
2017	Provides services to public	32	44	5	12	6	76	18	1851
2017	Does not provide services to public	32	47	5	11	5	79	16	6524
2014	Provides services to public	31	46	7	11	5	77	16	1867
2014	Does not provide services to public	34	46	6	10	4	80	14	7039
2011	Provides services to public	36	44	6	11	4	79	15	2306
2011	Does not provide services to public	38	46	5	9	2	84	12	8165
2008	Provides services to public	39	46	5	7	2	85	9	1822
2008	Does not provide services to public	39	45	5	8	3	85	10	6030

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	22	6	6	3	1	85	9	2403
2019	Does not provide services to public	62	24	6	6	2	1	86	8	8221
2017	Provides services to public	55	25	7	8	4	1	81	12	1847
2017	Does not provide services to public	59	25	6	7	3	1	84	10	6524
2014	Provides services to public	53	26	8	8	3	1	80	11	1862
2014	Does not provide services to public	56	25	7	8	3	1	82	11	7033
2011	Provides services to public	55	24	8	8	4	1	80	12	2304
2011	Does not provide services to public	58	23	6	9	4	1	81	12	8164
2008	Provides services to public	54	25	7	9	4	1	80	14	1821
2008	Does not provide services to public	57	23	6	9	4	1	81	13	6019

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	34	7	7	3	82	11	2404
2019	Does not provide services to public	45	35	7	8	4	81	12	8221
2017	Provides services to public	39	40	7	9	5	79	14	1850
2017	Does not provide services to public	41	38	8	9	5	79	14	6519
2014	Provides services to public	39	39	8	8	5	78	13	1867
2014	Does not provide services to public	43	38	7	8	4	81	12	7033
2011	Provides services to public	39	39	9	8	4	78	12	2301
2011	Does not provide services to public	41	39	8	8	4	80	12	8140

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	38	12	13	6	0	69	19	2402
2019	Does not provide services to public	29	40	13	12	5	0	70	17	8199
2018	Provides services to public	26	45	9	12	7	0	72	19	1897
2018	Does not provide services to public	26	44	11	13	6	1	70	19	6867
2017	Provides services to public	26	38	12	13	11	0	64	24	1847
2017	Does not provide services to public	27	39	12	14	7	0	67	21	6524
2014	Provides services to public	24	39	14	14	8	0	64	23	1868
2014	Does not provide services to public	25	38	12	15	9	0	64	24	7038
2011	Provides services to public	29	42	13	10	6	1	71	16	2308
2011	Does not provide services to public	30	41	12	11	5	1	72	15	8155
2008	Provides services to public	29	42	13	11	4	1	72	15	1822
2008	Does not provide services to public	29	42	13	10	5	1	72	15	6033

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	34	9	5	2	84	7	2391
2019	Does not provide services to public	49	36	8	5	2	85	7	8172
2017	Provides services to public	44	39	9	5	3	83	8	1843
2017	Does not provide services to public	48	38	7	5	2	86	7	6505
2014	Provides services to public	40	41	10	5	3	82	8	1864
2014	Does not provide services to public	46	39	8	5	2	85	7	7034

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	31	10	6	4	1	80	10	2402
2019	Does not provide services to public	49	32	9	5	3	1	82	9	8199
2018	Provides services to public	44	34	10	6	4	1	79	11	1895
2018	Does not provide services to public	46	34	10	6	3	1	81	9	6852
2017	Provides services to public	40	34	11	8	5	0	75	14	1845
2017	Does not provide services to public	44	35	10	7	4	1	79	11	6515
2014	Provides services to public	34	35	14	9	7	1	70	16	1866
2014	Does not provide services to public	36	36	13	9	5	1	73	14	7035
2011	Provides services to public	35	36	14	9	5	1	72	13	2308
2011	Does not provide services to public	38	37	11	8	4	1	76	12	8155

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	38	11	6	4	79	10	2406
2019	Does not provide services to public	37	40	12	6	4	77	11	8221
2018	Provides services to public	38	39	12	7	4	77	11	1896
2018	Does not provide services to public	34	42	12	8	4	75	12	6822
2017	Provides services to public	33	42	12	7	5	76	12	1848
2017	Does not provide services to public	32	45	11	8	4	77	12	6526
2014	Provides services to public	30	45	13	7	4	75	12	1868
2014	Does not provide services to public	28	45	12	9	5	73	15	7038
2011	Provides services to public	36	39	14	7	4	75	11	2299
2011	Does not provide services to public	32	42	13	8	5	75	13	8160
2008	Provides services to public	38	41	11	6	3	80	9	1813
2008	Does not provide services to public	33	43	12	8	5	75	12	6010

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	36	16	11	6	1	66	17	2399
2019	Does not provide services to public	29	38	15	11	6	0	68	17	8226
2018	Provides services to public	28	34	18	11	9	0	62	20	1896
2018	Does not provide services to public	28	35	17	11	8	0	64	19	6846
2017	Provides services to public	26	35	16	12	10	0	61	23	1845
2017	Does not provide services to public	26	36	17	12	8	0	62	21	6525
2014	Provides services to public	22	36	19	14	10	0	58	23	1866
2014	Does not provide services to public	21	36	19	14	9	0	58	23	7038
2011	Provides services to public	22	37	18	13	9	0	60	22	2303
2011	Does not provide services to public	23	38	18	12	8	0	62	20	8168

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	43	11	8	4	77	12	2397
2019	Does not provide services to public	31	42	12	10	4	74	14	8192
2018	Provides services to public	32	41	13	10	5	73	14	1899
2018	Does not provide services to public	28	42	13	10	5	71	16	6855
2017	Provides services to public	30	40	13	10	7	70	16	1848
2017	Does not provide services to public	27	43	13	11	6	71	16	6526

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	38	9	4	2	0	85	6	2398
2019	Does not provide services to public	42	39	11	5	2	0	82	7	8185
2018	Provides services to public	46	40	8	3	2	0	86	5	1888
2018	Does not provide services to public	41	42	9	4	2	0	84	7	6845
2017	Provides services to public	38	42	11	5	4	1	80	9	1847
2017	Does not provide services to public	37	43	11	5	3	0	81	8	6520
2014	Provides services to public	38	42	12	5	3	0	80	8	1864
2014	Does not provide services to public	35	43	12	6	3	1	79	9	7036
2011	Provides services to public	37	43	12	6	2	1	80	8	2305
2011	Does not provide services to public	37	42	12	6	3	1	79	9	8164
2008	Provides services to public	46	38	9	4	2	1	85	6	1822
2008	Does not provide services to public	39	40	11	5	3	1	80	9	6024

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	36	15	10	6	0	69	16	2402
2019	Does not provide services to public	33	38	14	9	6	0	71	15	8213
2018	Provides services to public	31	36	16	9	7	0	68	17	1883
2018	Does not provide services to public	30	39	15	9	6	0	69	16	6836
2017	Provides services to public	27	36	16	10	10	1	63	21	1849
2017	Does not provide services to public	29	37	15	10	8	0	67	18	6514

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	32	8	2	2	88	4	2388
2019	Does not provide services to public	50	34	10	3	2	84	5	8182
2018	Provides services to public	55	33	8	3	2	87	5	1880
2018	Does not provide services to public	48	36	10	4	2	84	6	6813
2017	Provides services to public	52	35	8	3	2	87	5	1847
2017	Does not provide services to public	49	36	9	3	2	86	5	6511
2014	Provides services to public	60	29	7	2	1	89	3	1868
2014	Does not provide services to public	56	31	9	3	1	87	4	7033
2011	Provides services to public	58	32	7	2	1	90	2	2303
2011	Does not provide services to public	55	32	8	3	1	88	4	8169

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	35	16	10	6	1	0	68	16	2395
2019	Does not provide services to public	31	38	15	9	6	0	0	69	15	8191
2018	Provides services to public	28	38	15	11	7	0	1	67	18	1882
2018	Does not provide services to public	29	38	15	10	7	0	0	68	17	6819
2017	Provides services to public	26	39	16	11	8	0	0	66	19	1845
2017	Does not provide services to public	29	39	14	11	7	0	1	68	18	6504
2014	Provides services to public	21	41	14	13	10	0	0	63	23	1867
2014	Does not provide services to public	21	41	15	14	9	0	0	63	23	7034
2011	Provides services to public	29	40	14	10	6	0	0	69	17	2304
2011	Does not provide services to public	29	40	14	10	6	0	0	70	16	8156

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	34	17	8	5	0	71	13	2400
2019	Does not provide services to public	37	34	15	8	5	0	71	13	8210
2018	Provides services to public	33	35	16	9	6	0	69	15	1880
2018	Does not provide services to public	34	35	16	9	6	0	69	15	6822
2017	Provides services to public	30	37	16	10	7	0	67	17	1846
2017	Does not provide services to public	34	35	15	10	6	0	69	16	6507
2014	Provides services to public	26	38	16	11	8	1	65	19	1866
2014	Does not provide services to public	27	38	17	11	7	0	65	18	7038

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	40	12	8	4	77	11	2372
2019	Does not provide services to public	34	41	13	8	4	75	12	8118
2018	Provides services to public	34	36	14	9	7	70	16	1881
2018	Does not provide services to public	31	37	16	10	6	68	16	6828
2017	Provides services to public	32	37	14	10	7	69	17	1846
2017	Does not provide services to public	31	39	14	10	5	70	16	6505
2014	Provides services to public	28	38	15	12	7	66	19	1868
2014	Does not provide services to public	28	41	16	10	6	69	16	7032
2011	Provides services to public	34	41	13	8	4	75	12	2304
2011	Does not provide services to public	34	42	13	7	3	76	10	8153

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	9	4	3	84	7	2405
2019	Does not provide services to public	43	39	10	5	3	82	8	8230
2018	Provides services to public	44	38	12	4	3	81	7	1889
2018	Does not provide services to public	39	40	12	6	3	80	9	6848
2017	Provides services to public	39	40	11	5	4	80	9	1841
2017	Does not provide services to public	39	40	11	6	3	80	9	6498
2014	Provides services to public	39	40	12	6	3	79	9	1866
2014	Does not provide services to public	36	42	12	6	3	78	10	7029
2011	Provides services to public	41	39	12	5	2	80	8	2307
2011	Does not provide services to public	38	43	10	6	3	81	9	8164
2008	Provides services to public	43	41	9	4	2	85	6	1821
2008	Does not provide services to public	38	43	10	6	3	82	9	6028

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	32	15	7	3	1	75	10	2401
2019	Does not provide services to public	39	34	16	7	4	1	73	11	8193
2018	Provides services to public	38	33	16	7	4	1	72	12	1907
2018	Does not provide services to public	37	32	17	8	5	1	70	13	6865
2017	Provides services to public	35	34	16	9	5	1	70	14	1853
2017	Does not provide services to public	35	36	16	8	5	1	72	12	6520
2014	Provides services to public	36	33	17	7	6	1	69	13	1868
2014	Does not provide services to public	38	34	16	7	4	1	73	11	7040
2011	Provides services to public	32	31	19	10	7	1	64	17	2304
2011	Does not provide services to public	34	35	17	8	4	1	70	12	8160
2008	Provides services to public	27	33	20	11	7	0	61	19	1817
2008	Does not provide services to public	28	36	20	10	5	0	64	15	6029

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	26	33	19	11	1	1	30	37	2405
2019	Does not provide services to public	11	27	35	18	8	1	1	26	38	8217
2018	Provides services to public	13	26	32	18	9	1	2	27	40	1893
2018	Does not provide services to public	11	27	36	17	7	1	2	24	39	6851
2017	Provides services to public	16	27	29	17	7	1	3	25	45	1838
2017	Does not provide services to public	12	26	36	15	7	1	3	23	40	6497
2014	Provides services to public	14	32	33	12	6	1	2	18	47	1864
2014	Does not provide services to public	11	29	36	15	6	1	2	22	41	7028
2011	Provides services to public	14	31	31	14	6	1	3	21	47	2299
2011	Does not provide services to public	12	28	35	16	6	1	2	23	41	8142
2008	Provides services to public	15	31	33	13	6	1	2	19	47	1822
2008	Does not provide services to public	12	30	33	15	6	1	2	22	44	6026

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	19	28	22	17	2	2	41	31	2397
2019	Does not provide services to public	10	20	28	23	14	3	2	39	31	8193
2018	Provides services to public	11	22	26	22	13	2	2	37	35	1880
2018	Does not provide services to public	12	21	30	21	12	3	2	34	35	6831
2017	Provides services to public	15	21	28	19	10	3	4	32	39	1831
2017	Does not provide services to public	12	21	30	19	11	3	4	33	35	6486
2014	Provides services to public	13	24	29	20	9	3	3	30	40	1861
2014	Does not provide services to public	11	22	31	21	9	3	3	32	35	7022
2011	Provides services to public	12	23	29	17	11	3	4	31	38	2300
2011	Does not provide services to public	10	21	30	20	12	3	4	35	33	8132
2008	Provides services to public	13	24	29	17	10	3	3	29	40	1817
2008	Does not provide services to public	13	23	28	20	10	3	3	32	38	6006

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	21	29	20	13	2	4	35	34	2392
2019	Does not provide services to public	15	23	30	17	10	2	3	28	40	8195
2018	Provides services to public	14	24	29	17	10	2	3	29	40	1885
2018	Does not provide services to public	17	26	29	15	8	2	4	24	45	6830
2017	Provides services to public	18	22	29	15	8	2	5	25	44	1832
2017	Does not provide services to public	18	26	29	13	7	2	5	22	47	6492
2014	Provides services to public	21	26	26	14	6	2	4	22	50	1857
2014	Does not provide services to public	21	27	27	12	6	2	4	20	51	7028
2011	Provides services to public	22	27	27	12	7	2	4	20	52	2296
2011	Does not provide services to public	21	27	27	12	7	2	5	20	51	8136
2008	Provides services to public	24	26	26	12	7	2	4	20	53	1812
2008	Does not provide services to public	21	27	26	13	6	2	4	21	51	6008

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	14	28	28	20	1	2	49	21	2392
2019	Does not provide services to public	9	18	32	24	13	1	2	39	28	8173
2018	Provides services to public	7	16	31	28	15	1	3	44	24	1877
2018	Does not provide services to public	10	19	34	23	11	1	2	35	30	6818
2017	Provides services to public	11	16	32	23	12	1	5	37	29	1831
2017	Does not provide services to public	11	20	33	22	10	1	3	33	32	6475
2014	Provides services to public	11	19	33	23	9	1	4	34	32	1858
2014	Does not provide services to public	10	22	36	20	9	1	2	30	33	7013
2011	Provides services to public	12	23	32	21	8	1	4	30	37	2293
2011	Does not provide services to public	11	23	35	20	8	1	2	29	35	8121
2008	Provides services to public	14	23	30	20	9	1	2	30	39	1816
2008	Does not provide services to public	12	23	34	20	8	1	2	29	36	6000

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	18	25	23	19	1	2	43	30	2399
2019	Does not provide services to public	12	20	27	22	14	2	3	38	34	8192
2018	Provides services to public	15	22	27	19	13	1	3	33	39	1893
2018	Does not provide services to public	15	24	29	18	10	1	3	29	41	6846
2017	Provides services to public	19	22	27	16	11	1	4	29	43	1835
2017	Does not provide services to public	17	24	27	17	9	2	4	28	43	6479
2014	Provides services to public	23	26	26	14	8	1	3	22	51	1862
2014	Does not provide services to public	19	27	27	14	8	1	3	23	49	7023
2011	Provides services to public	22	25	26	15	8	1	3	23	49	2301
2011	Does not provide services to public	17	25	29	16	8	1	4	25	45	8139
2008	Provides services to public	21	27	25	15	8	1	3	24	50	1813
2008	Does not provide services to public	18	25	28	15	8	1	4	25	46	6009

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	18	25	20	17	4	2	40	34	2391
2019	Does not provide services to public	12	20	25	22	15	4	3	39	34	8171
2018	Provides services to public	15	20	26	20	12	3	3	34	38	1881
2018	Does not provide services to public	13	21	27	20	12	3	3	35	37	6829
2017	Provides services to public	18	19	24	20	11	4	5	33	41	1841
2017	Does not provide services to public	13	20	27	20	12	4	5	35	36	6496
2014	Provides services to public	14	20	27	20	11	3	4	34	37	1864
2014	Does not provide services to public	10	18	27	23	13	3	5	39	31	7022
2011	Provides services to public	15	20	24	22	12	3	5	36	38	2291
2011	Does not provide services to public	10	19	27	23	13	3	5	39	31	8129
2008	Provides services to public	17	25	24	17	9	3	4	28	45	1814
2008	Does not provide services to public	14	22	28	19	9	3	5	31	39	6019

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	20	30	19	16	3	2	37	32	2399
2019	Does not provide services to public	14	24	32	17	10	2	2	28	39	8198
2018	Provides services to public	14	22	31	19	9	2	3	29	38	1884
2018	Does not provide services to public	17	26	32	14	7	2	2	22	45	6850
2017	Provides services to public	17	23	31	14	8	2	4	24	43	1837
2017	Does not provide services to public	17	26	32	12	7	2	3	21	45	6497
2014	Provides services to public	19	24	32	13	7	2	3	21	46	1866
2014	Does not provide services to public	18	25	33	12	7	2	3	20	46	7029

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	21	31	20	14	1	1	34	34	2402
2019	Does not provide services to public	11	21	33	22	11	1	1	33	33	8214

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	18	5	3	2	1	89	6	2403
2019	Does not provide services to public	68	19	6	4	2	2	89	6	8222
2017	Provides services to public	63	21	5	5	4	3	86	9	1844
2017	Does not provide services to public	67	20	5	4	2	2	89	6	6518
2014	Provides services to public	65	19	6	5	3	2	86	8	1866
2014	Does not provide services to public	67	19	5	4	2	3	88	7	7035
2011	Provides services to public	63	20	6	5	3	2	86	8	2300
2011	Does not provide services to public	65	18	6	5	3	2	86	8	8151
2008	Provides services to public	58	19	6	6	5	5	82	12	1818
2008	Does not provide services to public	63	17	5	6	4	5	85	10	6035

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	31	16	7	6	5	3	69	13	2402
2019	Does not provide services to public	31	31	16	7	5	6	4	69	14	8217
2018	Provides services to public	24	36	17	9	7	4	2	64	18	1896
2018	Does not provide services to public	23	34	18	9	6	7	4	63	17	6836
2017	Provides services to public	26	33	16	9	9	4	3	64	20	1845
2017	Does not provide services to public	27	31	16	8	6	6	5	66	16	6515
2014	Provides services to public	28	33	17	10	7	3	2	64	18	1866
2014	Does not provide services to public	28	34	16	9	6	4	4	67	16	7040

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	28	9	6	5	1	80	11	2401
2019	Does not provide services to public	50	30	9	6	4	1	81	10	8204
2018	Provides services to public	42	32	10	9	6	1	74	15	1890
2018	Does not provide services to public	44	32	9	8	5	1	77	13	6832
2017	Provides services to public	42	32	9	8	8	1	75	16	1844
2017	Does not provide services to public	46	32	9	7	5	1	79	12	6515
2014	Provides services to public	42	30	11	9	7	1	73	16	1866
2014	Does not provide services to public	43	33	10	8	5	1	77	13	7041

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	33	7	6	2	0	85	8	2402
2019	Does not provide services to public	53	33	6	5	2	0	86	7	8216
2018	Provides services to public	46	36	8	6	3	0	82	10	1893
2018	Does not provide services to public	48	37	7	5	2	0	85	8	6820
2017	Provides services to public	40	40	9	7	4	1	80	11	1846
2017	Does not provide services to public	45	39	8	6	2	0	84	8	6516
2014	Provides services to public	38	42	9	7	4	0	80	10	1867
2014	Does not provide services to public	42	42	8	6	3	0	84	8	7037

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	37	13	4	2	1	1	80	7	2402
2019	Does not provide services to public	45	37	11	4	2	1	1	83	6	8224
2018	Provides services to public	37	39	13	5	3	2	0	78	8	1893
2018	Does not provide services to public	39	41	12	5	2	1	0	81	7	6839

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	28	17	4	3	1	5	74	8	2410
2019	Does not provide services to public	47	27	14	4	2	1	5	78	7	8236

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	31	12	7	5	1	1	75	12	2405
2019	Does not provide services to public	42	31	13	8	4	1	1	74	13	8222
2018	Provides services to public	37	35	13	8	5	1	1	74	13	1889
2018	Does not provide services to public	38	35	12	8	5	1	1	74	13	6833
2017	Provides services to public	37	36	12	8	7	0	0	73	15	1852
2017	Does not provide services to public	37	36	12	8	5	1	1	74	13	6520
2014	Provides services to public	38	36	12	8	5	1	1	74	13	1868
2014	Does not provide services to public	36	38	12	8	5	1	0	75	13	7037
2011	Provides services to public	37	37	13	8	5	1	0	74	13	2309
2011	Does not provide services to public	37	38	12	7	5	0	0	75	12	8164
2008	Provides services to public	39	34	12	8	6	1	1	73	15	1823
2008	Does not provide services to public	35	35	13	10	6	1	1	71	16	6034

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	28	11	4	4	2	1	81	8	2400
2019	Does not provide services to public	51	27	11	5	3	2	1	81	9	8222
2018	Provides services to public	44	32	12	5	4	2	0	78	9	1887
2018	Does not provide services to public	47	30	11	6	4	2	1	79	10	6827
2017	Provides services to public	42	31	13	6	5	2	0	75	12	1849
2017	Does not provide services to public	45	32	10	6	4	2	1	79	10	6520
2014	Provides services to public	43	30	12	6	6	2	1	75	12	1865
2014	Does not provide services to public	42	33	12	6	4	2	1	78	10	7037
2011	Provides services to public	42	31	14	6	4	2	1	75	11	2308
2011	Does not provide services to public	43	32	12	6	4	2	0	77	10	8157
2008	Provides services to public	40	32	13	6	5	3	0	75	12	1820
2008	Does not provide services to public	42	31	12	7	5	2	1	75	12	6035

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	32	10	5	4	1	0	80	9	2401
2019	Does not provide services to public	46	32	10	6	4	1	1	80	10	8192
2018	Provides services to public	44	34	11	6	5	0	0	78	11	1884
2018	Does not provide services to public	43	33	11	7	4	1	0	77	12	6808
2017	Provides services to public	42	35	9	7	6	1	0	77	14	1850
2017	Does not provide services to public	43	34	10	8	4	1	0	78	12	6519
2014	Provides services to public	41	34	11	8	6	0	0	75	13	1866
2014	Does not provide services to public	40	35	11	8	4	0	0	76	13	7036
2011	Provides services to public	40	35	12	7	5	0	0	76	12	2308
2011	Does not provide services to public	41	34	11	8	5	0	0	76	13	8154
2008	Provides services to public	41	32	11	9	6	1	1	74	15	1818
2008	Does not provide services to public	39	35	11	9	6	1	0	75	15	6032

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	82	12	2	1	1	1	95	3	2405
2019	Does not provide services to public	82	12	3	1	1	1	95	2	8213
2017	Provides services to public	76	16	3	2	2	1	93	4	1846
2017	Does not provide services to public	79	14	3	1	1	2	94	3	6507
2014	Provides services to public	75	15	4	2	2	2	92	4	1866
2014	Does not provide services to public	77	15	3	1	1	2	94	3	7040
2011	Provides services to public	75	14	4	2	2	2	92	4	2307
2011	Does not provide services to public	78	13	3	2	2	2	93	4	8164
2008	Provides services to public	76	12	3	3	3	4	91	5	1822
2008	Does not provide services to public	79	10	3	2	2	4	93	5	6039

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	20	6	3	3	1	3	86	7	2401
2019	Does not provide services to public	67	20	5	3	2	1	2	90	6	8221
2017	Provides services to public	53	25	7	4	6	2	4	82	10	1847
2017	Does not provide services to public	59	24	6	3	3	2	3	87	7	6514
2014	Provides services to public	45	24	8	6	7	3	7	76	14	1868
2014	Does not provide services to public	47	25	9	5	6	3	5	79	12	7039
2011	Provides services to public	43	28	10	6	6	2	4	76	13	2307
2011	Does not provide services to public	43	29	9	7	6	2	4	77	13	8169

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	22	9	3	3	2	85	6	2407
2019	Does not provide services to public	62	23	8	3	3	1	86	6	8231
2018	Provides services to public	51	29	11	3	4	1	81	8	1878
2018	Does not provide services to public	55	27	10	4	4	1	83	7	6818
2017	Provides services to public	53	25	10	5	5	2	80	10	1850
2017	Does not provide services to public	56	25	10	3	4	2	83	7	6519

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	28	10	4	4	1	82	8	2405
2019	Does not provide services to public	54	28	9	5	4	0	82	9	8230
2018	Provides services to public	48	29	12	5	5	0	78	10	1889
2018	Does not provide services to public	48	29	11	6	5	1	78	11	6827
2017	Provides services to public	50	27	11	5	6	1	78	11	1845
2017	Does not provide services to public	52	28	9	6	4	0	80	10	6505
2014	Provides services to public	46	31	11	5	6	1	77	11	1864
2014	Does not provide services to public	47	32	11	6	4	1	79	10	7034

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	44	15	12	3	2	2	69	16	394
2019	Does not provide services to public	22	45	15	10	4	2	3	70	14	2242

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	30	15	7	4	6	0	72	12	2403
2019	Does not provide services to public	33	33	16	7	4	8	0	71	12	8213
2018	Provides services to public	30	32	18	7	6	7	0	67	14	1901
2018	Does not provide services to public	28	34	17	8	5	8	0	67	14	6863
2017	Provides services to public	25	35	17	8	7	8	0	65	17	1848
2017	Does not provide services to public	26	34	17	8	5	9	0	67	15	6521
2014	Provides services to public	26	35	16	8	6	8	0	67	15	1865
2014	Does not provide services to public	23	35	17	8	5	11	0	66	15	7035
2011	Provides services to public	25	31	20	9	7	9	1	61	17	2300
2011	Does not provide services to public	25	32	19	9	5	10	0	63	16	8157

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	30	18	9	6	3	66	16	2400
2019	Does not provide services to public	30	32	18	11	6	3	64	17	8188
2018	Provides services to public	29	31	18	11	8	3	62	19	1899
2018	Does not provide services to public	25	33	19	12	8	3	60	21	6843
2017	Provides services to public	21	34	18	13	11	3	57	24	1850
2017	Does not provide services to public	23	33	20	13	9	3	57	22	6518
2014	Provides services to public	22	31	22	13	9	3	55	23	1867
2014	Does not provide services to public	19	34	21	13	9	3	55	23	7033
2011	Provides services to public	21	31	21	12	11	3	53	24	2300
2011	Does not provide services to public	19	33	22	12	9	3	54	22	8147
2008	Provides services to public	21	34	21	11	10	3	57	22	1820
2008	Does not provide services to public	19	33	20	13	11	3	54	25	6031

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	29	21	11	6	5	59	19	2393
2019	Does not provide services to public	22	31	22	12	7	6	56	20	8197
2018	Provides services to public	23	28	20	14	8	6	54	24	1899
2018	Does not provide services to public	18	29	23	15	9	6	50	25	6841
2017	Provides services to public	15	31	21	16	12	6	49	29	1849
2017	Does not provide services to public	17	30	22	16	10	6	49	27	6514
2014	Provides services to public	15	27	25	17	10	5	45	28	1867
2014	Does not provide services to public	13	30	25	16	10	6	46	28	7031
2011	Provides services to public	12	32	24	16	9	6	47	27	2301
2011	Does not provide services to public	11	33	24	16	8	7	48	27	8159
2008	Provides services to public	12	33	23	15	10	7	48	27	1821
2008	Does not provide services to public	9	31	22	19	11	8	43	33	6027

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	32	18	13	8	3	59	22	2399
2019	Does not provide services to public	21	35	19	15	8	3	57	24	8196
2018	Provides services to public	22	32	19	14	10	4	56	25	1899
2018	Does not provide services to public	17	34	20	17	10	3	52	27	6852
2017	Provides services to public	16	33	19	15	12	4	52	28	1844
2017	Does not provide services to public	18	35	19	16	10	3	54	26	6513
2014	Provides services to public	16	32	21	17	11	3	50	29	1864
2014	Does not provide services to public	14	34	21	17	11	3	50	29	7031
2011	Provides services to public	16	35	20	16	10	3	52	27	2300
2011	Does not provide services to public	15	38	20	16	9	3	54	25	8148
2008	Provides services to public	17	37	19	15	10	2	55	25	1822
2008	Does not provide services to public	14	37	18	19	9	3	53	29	6026

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	21	10	3	2	5	1	85	5	2410
2019	Does not provide services to public	53	22	10	4	2	7	2	82	6	8235

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	43	15	7	2	1	75	9	2405
2019	Does not provide services to public	26	44	18	8	3	1	71	11	8219
2018	Provides services to public	27	41	19	8	4	1	69	12	1891
2018	Does not provide services to public	22	44	19	9	4	1	67	13	6848
2017	Provides services to public	22	42	19	9	5	3	66	14	1850
2017	Does not provide services to public	23	43	18	9	4	1	67	14	6512
2014	Provides services to public	25	40	19	9	5	2	67	14	1868
2014	Does not provide services to public	22	44	19	9	4	2	67	13	7041
2011	Provides services to public	26	42	17	9	4	2	69	13	2301
2011	Does not provide services to public	27	43	16	8	4	2	71	12	8149

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	37	20	14	6	2	0	60	20	2396
2019	Does not provide services to public	17	34	21	17	8	3	0	53	25	8195

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	37	13	7	4	2	1	75	12	2399
2019	Does not provide services to public	32	38	14	9	4	2	1	73	13	8216
2018	Provides services to public	32	39	15	7	4	2	1	73	12	1891
2018	Does not provide services to public	31	40	13	8	4	2	1	73	13	6854
2017	Provides services to public	32	38	13	9	5	3	1	73	15	1845
2017	Does not provide services to public	34	39	12	9	4	3	1	75	13	6497
2014	Provides services to public	37	39	12	6	3	2	1	78	10	1865
2014	Does not provide services to public	37	40	11	6	3	3	1	80	9	7035
2011	Provides services to public	37	37	12	6	4	4	1	78	10	2297
2011	Does not provide services to public	38	37	10	7	3	3	1	78	11	8149
2008	Provides services to public	35	35	13	7	4	4	1	74	13	1818
2008	Does not provide services to public	37	36	11	8	5	4	1	76	13	6034

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	37	17	5	3	2	74	9	2401
2019	Does not provide services to public	32	39	19	5	3	2	73	8	8200
2018	Provides services to public	32	38	19	5	4	1	70	10	1888
2018	Does not provide services to public	29	40	19	6	3	2	71	10	6834

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	24	19	12	10	8	2	54	24	2408
2019	Does not provide services to public	20	26	21	11	9	10	3	53	23	8211
2018	Provides services to public	20	27	20	12	12	7	2	52	26	1896
2018	Does not provide services to public	18	26	21	13	11	10	2	50	27	6850
2017	Provides services to public	16	24	18	14	15	9	4	46	33	1848
2017	Does not provide services to public	16	25	19	13	12	11	3	48	30	6503
2014	Provides services to public	14	26	21	14	15	8	2	44	32	1866
2014	Does not provide services to public	14	24	20	16	13	11	2	44	33	7028
2011	Provides services to public	15	23	22	14	13	11	4	44	31	2301
2011	Does not provide services to public	14	22	21	14	11	14	4	44	31	8151

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	35	17	8	7	2	0	67	15	2405
2019	Does not provide services to public	27	35	18	11	7	2	0	64	18	8202
2018	Provides services to public	25	34	19	10	9	2	0	61	20	1891
2018	Does not provide services to public	23	36	19	12	8	2	0	60	20	6843
2017	Provides services to public	26	34	17	11	9	3	0	62	20	1844
2017	Does not provide services to public	26	35	16	12	7	3	1	63	20	6511
2014	Provides services to public	22	32	19	14	11	3	0	55	25	1865
2014	Does not provide services to public	19	33	17	16	12	2	0	53	29	7028
2011	Provides services to public	23	35	19	12	9	1	0	59	22	2305
2011	Does not provide services to public	24	36	17	13	8	2	0	61	21	8154
2008	Provides services to public	22	38	19	12	7	1	0	61	20	1823
2008	Does not provide services to public	20	39	17	12	9	2	0	61	21	6031

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	31	16	11	12	2	1	60	24	2408
2019	Does not provide services to public	26	32	15	12	11	2	2	60	24	8231
2018	Provides services to public	24	32	16	12	14	2	1	57	27	1886
2018	Does not provide services to public	23	30	16	14	13	2	2	55	28	6851
2017	Provides services to public	22	31	15	13	15	3	2	55	29	1851
2017	Does not provide services to public	23	29	15	15	13	3	3	55	29	6515
2014	Provides services to public	16	26	17	15	20	3	3	45	37	1867
2014	Does not provide services to public	15	26	17	18	20	2	2	43	39	7035
2011	Provides services to public	18	28	17	17	16	1	2	48	34	2305
2011	Does not provide services to public	16	30	17	16	17	2	2	49	34	8159
2008	Provides services to public	20	32	14	15	15	2	1	54	31	1823
2008	Does not provide services to public	19	34	14	14	15	2	2	55	30	6020

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	21	10	4	2	1	3	83	7	2405
2019	Does not provide services to public	55	22	11	4	3	1	4	81	7	8228

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	12	9	5	6	2	9	78	12	2402
2019	Does not provide services to public	56	11	7	5	6	2	13	79	13	8222

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	22	16	5	4	1	2	73	10	2401
2019	Does not provide services to public	50	22	14	5	4	1	4	76	9	8198

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	21	15	7	5	3	3	71	13	2394
2019	Does not provide services to public	47	20	14	7	5	3	5	73	12	8201

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	18	13	7	6	3	4	72	14	2393
2019	Does not provide services to public	51	17	11	6	6	3	6	74	13	8204

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	15	8	3	1	2	5	87	5	2394
2019	Does not provide services to public	67	14	7	3	2	2	5	87	5	8201

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	9	6	3	3	3	3	88	6	2392
2019	Does not provide services to public	75	8	5	2	3	3	4	90	5	8194

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	77	8	4	2	1	2	6	93	3	2390
2019	Does not provide services to public	78	6	3	1	1	2	9	95	2	8182

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	38	21	8	4	4	1	66	13	2404
2019	Does not provide services to public	22	40	20	9	3	5	1	66	13	8223
2018	Provides services to public	22	35	24	8	6	4	0	60	16	1893
2018	Does not provide services to public	21	37	23	9	6	4	0	61	15	6857
2017	Provides services to public	19	36	22	10	8	5	0	58	19	1848
2017	Does not provide services to public	21	36	22	9	6	5	0	60	17	6513

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	35	13	4	3	2	80	7	2393
2019	Does not provide services to public	39	40	12	5	2	2	80	7	8195
2018	Provides services to public	43	37	13	3	3	2	81	6	1894
2018	Does not provide services to public	42	39	11	4	2	2	83	6	6834
2017	Provides services to public	39	39	13	4	3	2	80	7	1847
2017	Does not provide services to public	39	41	11	4	2	3	83	6	6511
2014	Provides services to public	38	39	12	5	3	3	79	8	1868
2014	Does not provide services to public	37	40	13	5	2	3	79	7	7033
2011	Provides services to public	30	41	16	5	4	4	74	9	2301
2011	Does not provide services to public	31	41	16	5	3	4	75	9	8158

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	34	12	3	2	2	0	83	5	2403
2019	Does not provide services to public	45	35	12	3	2	3	0	83	5	8192
2018	Provides services to public	42	36	14	2	3	3	0	80	5	1891
2018	Does not provide services to public	42	37	13	3	2	4	0	82	5	6837
2017	Provides services to public	35	38	15	4	3	4	1	77	8	1848
2017	Does not provide services to public	40	36	14	3	2	5	1	80	5	6513
2014	Provides services to public	40	38	12	3	3	4	1	82	6	1863
2014	Does not provide services to public	39	38	13	3	2	5	1	81	5	7035

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	32	8	3	3	0	86	6	2406
2019	Does not provide services to public	51	35	8	4	2	0	86	5	8220
2018	Provides services to public	47	37	9	3	4	0	85	7	1889
2018	Does not provide services to public	47	37	10	4	2	0	84	6	6831
2017	Provides services to public	42	39	9	4	4	1	82	9	1850
2017	Does not provide services to public	44	39	9	5	3	0	84	8	6512
2014	Provides services to public	43	38	11	5	3	0	81	8	1864
2014	Does not provide services to public	42	40	11	4	3	0	82	7	7030
2011	Provides services to public	37	41	12	5	3	1	79	9	2292
2011	Does not provide services to public	38	40	12	5	3	1	79	9	8150
2008	Provides services to public	33	42	14	5	4	1	76	10	1824
2008	Does not provide services to public	34	42	13	7	4	0	76	11	6027

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	30	15	6	4	1	74	11	2403
2019	Does not provide services to public	39	33	15	7	5	1	72	12	8216
2018	Provides services to public	38	32	16	7	6	1	71	13	1894
2018	Does not provide services to public	34	34	17	8	6	1	68	14	6828
2017	Provides services to public	32	32	18	8	8	1	65	17	1847
2017	Does not provide services to public	31	34	18	9	6	1	66	15	6507
2014	Provides services to public	26	37	18	10	8	1	64	18	1866
2014	Does not provide services to public	23	39	20	11	7	1	62	18	7034
2011	Provides services to public	26	37	20	10	5	1	63	16	2304
2011	Does not provide services to public	24	37	20	11	6	1	62	17	8162

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	33	14	6	4	0	76	10	2394
2019	Does not provide services to public	38	35	15	8	4	0	73	12	8197
2018	Provides services to public	36	35	16	7	5	0	72	12	1885
2018	Does not provide services to public	32	37	16	9	5	0	70	14	6822
2017	Provides services to public	29	37	16	10	7	1	67	16	1847
2017	Does not provide services to public	31	37	17	10	6	0	68	15	6512
2014	Provides services to public	26	38	18	11	6	1	64	18	1865
2014	Does not provide services to public	24	40	19	10	6	0	65	16	7033
2011	Provides services to public	25	39	20	10	5	1	64	16	2296
2011	Does not provide services to public	24	40	19	11	5	1	65	16	8148
2008	Provides services to public	27	42	17	10	4	0	69	14	1822
2008	Does not provide services to public	24	41	16	13	6	0	65	19	6026

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	25	19	9	8	2	0	64	17	2404
2019	Does not provide services to public	33	25	19	11	7	4	1	61	19	8230
2018	Provides services to public	33	24	21	10	8	3	0	59	19	1892
2018	Does not provide services to public	30	26	21	11	8	3	1	58	20	6842
2017	Provides services to public	28	28	18	11	11	4	1	59	22	1849
2017	Does not provide services to public	28	26	20	12	9	4	1	58	21	6518
2014	Provides services to public	26	26	20	12	10	5	1	55	24	1866
2014	Does not provide services to public	24	27	21	13	9	5	1	54	24	7035
2011	Provides services to public	27	27	20	12	9	5	1	57	22	2300
2011	Does not provide services to public	25	27	20	13	9	5	1	55	23	8153
2008	Provides services to public	27	31	18	11	8	4	1	61	20	1822
2008	Does not provide services to public	24	29	19	13	9	5	1	56	24	6027

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	25	38	36	2412
2019	Does not provide services to public	27	39	34	8237
2018	Provides services to public	24	40	36	1901
2018	Does not provide services to public	28	39	33	6866
2017	Provides services to public	26	40	34	1850
2017	Does not provide services to public	28	40	32	6519
2014	Provides services to public	28	39	32	1866
2014	Does not provide services to public	29	38	34	7035
2011	Provides services to public	28	40	32	2308
2011	Does not provide services to public	31	39	31	8163

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	13	34	35	3	8	7	619
2019	Does not provide services to public	14	33	34	4	10	5	2226
2018	Provides services to public	15	30	37	6	5	7	459
2018	Does not provide services to public	16	32	36	4	6	7	1922
2017	Provides services to public	17	29	34	6	7	7	476
2017	Does not provide services to public	20	28	35	5	8	5	1846
2014	Provides services to public	24	24	32	7	9999	13	531
2014	Does not provide services to public	20	29	34	8	9999	10	2059
2011	Provides services to public	20	29	35	5	9999	11	667
2011	Does not provide services to public	21	30	32	6	9999	11	2523

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	42	9	5	2	1	1	83	8	2398
2019	Does not provide services to public	36	45	9	5	2	1	2	84	7	8206

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	26	8	2	1	4	1	89	3	2402
2019	Does not provide services to public	58	26	8	2	1	4	2	89	3	8208

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	2409
2019	Does not provide services to public	11	89	8222
2018	Provides services to public	15	85	1904
2018	Does not provide services to public	12	88	6858

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	290
2019	Does not provide services to public	44	56	878
2018	Provides services to public	53	47	273
2018	Does not provide services to public	48	52	839

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	290
2019	Does not provide services to public	64	36	878
2018	Provides services to public	61	39	273
2018	Does not provide services to public	58	42	839

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	290
2019	Does not provide services to public	7	93	878
2018	Provides services to public	7	93	273
2018	Does not provide services to public	7	93	839

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	290
2019	Does not provide services to public	7	93	878
2018	Provides services to public	5	95	273
2018	Does not provide services to public	8	92	839

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	290
2019	Does not provide services to public	2	98	878
2018	Provides services to public	7	93	273
2018	Does not provide services to public	2	98	839

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	290
2019	Does not provide services to public	5	95	878
2018	Provides services to public	2	98	273
2018	Does not provide services to public	5	95	839

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	287
2019	Does not provide services to public	36	64	869
2018	Provides services to public	39	61	271
2018	Does not provide services to public	38	62	839

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	287
2019	Does not provide services to public	45	55	869
2018	Provides services to public	44	56	271
2018	Does not provide services to public	39	61	839

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	287
2019	Does not provide services to public	48	52	869
2018	Provides services to public	49	51	271
2018	Does not provide services to public	45	55	839

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	287
2019	Does not provide services to public	42	58	869
2018	Provides services to public	45	55	271
2018	Does not provide services to public	42	58	839

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	287
2019	Does not provide services to public	33	67	869
2018	Provides services to public	33	67	271
2018	Does not provide services to public	31	69	839

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	287
2019	Does not provide services to public	54	46	869
2018	Provides services to public	51	49	271
2018	Does not provide services to public	56	44	839

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	287
2019	Does not provide services to public	33	67	869
2018	Provides services to public	37	63	271
2018	Does not provide services to public	31	69	839

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	287
2019	Does not provide services to public	7	93	869
2018	Provides services to public	7	93	271
2018	Does not provide services to public	7	93	839

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	287
2019	Does not provide services to public	11	89	869
2018	Provides services to public	13	87	271
2018	Does not provide services to public	9	91	839

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	287
2019	Does not provide services to public	48	52	869
2018	Provides services to public	52	48	271
2018	Does not provide services to public	45	55	839

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	287
2019	Does not provide services to public	21	79	869
2018	Provides services to public	26	74	271
2018	Does not provide services to public	20	80	839

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	287
2019	Does not provide services to public	14	86	869
2018	Provides services to public	21	79	271
2018	Does not provide services to public	15	85	839

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	287
2019	Does not provide services to public	55	45	862
2018	Provides services to public	57	43	274
2018	Does not provide services to public	55	45	839

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	287
2019	Does not provide services to public	26	74	862
2018	Provides services to public	26	74	274
2018	Does not provide services to public	25	75	839

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	287
2019	Does not provide services to public	11	89	862
2018	Provides services to public	10	90	274
2018	Does not provide services to public	10	90	839

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	287
2019	Does not provide services to public	16	84	862
2018	Provides services to public	19	81	274
2018	Does not provide services to public	15	85	839

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	287
2019	Does not provide services to public	8	92	862
2018	Provides services to public	8	92	274
2018	Does not provide services to public	8	92	839

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	287
2019	Does not provide services to public	4	96	862
2018	Provides services to public	9	91	274
2018	Does not provide services to public	5	95	839

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	287
2019	Does not provide services to public	13	87	862
2018	Provides services to public	14	86	274
2018	Does not provide services to public	14	86	839

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	287
2019	Does not provide services to public	15	85	862
2018	Provides services to public	14	86	274
2018	Does not provide services to public	11	89	839

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	287
2019	Does not provide services to public	24	76	862
2018	Provides services to public	21	79	274
2018	Does not provide services to public	27	73	839

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	265
2019	Does not provide services to public	12	88	825
2018	Provides services to public	12	88	251
2018	Does not provide services to public	14	86	801

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	265
2019	Does not provide services to public	20	80	825
2018	Provides services to public	23	77	251
2018	Does not provide services to public	21	79	801

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	265
2019	Does not provide services to public	9	91	825
2018	Provides services to public	12	88	251
2018	Does not provide services to public	10	90	801

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	265
2019	Does not provide services to public	7	93	825
2018	Provides services to public	8	92	251
2018	Does not provide services to public	7	93	801

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	265
2019	Does not provide services to public	11	89	825
2018	Provides services to public	11	89	251
2018	Does not provide services to public	10	90	801

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	265
2019	Does not provide services to public	10	90	825
2018	Provides services to public	11	89	251
2018	Does not provide services to public	12	88	801

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	265
2019	Does not provide services to public	17	83	825
2018	Provides services to public	10	90	251
2018	Does not provide services to public	15	85	801

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	265
2019	Does not provide services to public	15	85	825
2018	Provides services to public	14	86	251
2018	Does not provide services to public	13	87	801

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	265
2019	Does not provide services to public	13	87	825
2018	Provides services to public	14	86	251
2018	Does not provide services to public	13	87	801

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	265
2019	Does not provide services to public	28	72	825
2018	Provides services to public	29	71	251
2018	Does not provide services to public	28	72	801

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	265
2019	Does not provide services to public	11	89	825
2018	Provides services to public	10	90	251
2018	Does not provide services to public	9	91	801

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	265
2019	Does not provide services to public	46	54	825
2018	Provides services to public	47	53	251
2018	Does not provide services to public	45	55	801

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	265
2019	Does not provide services to public	2	98	825

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	265
2019	Does not provide services to public	50	50	825
2018	Provides services to public	48	52	251
2018	Does not provide services to public	51	49	801

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	265
2019	Does not provide services to public	4	96	825
2018	Provides services to public	7	93	251
2018	Does not provide services to public	3	97	801

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	265
2019	Does not provide services to public	13	87	825
2018	Provides services to public	9	91	251
2018	Does not provide services to public	12	88	801

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	2405
2019	Does not provide services to public	14	86	8212

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	16	20	5	5	21	9	58	15	2406
2019	Does not provide services to public	19	17	18	6	5	27	9	56	17	8225
2018	Provides services to public	21	19	22	6	6	20	6	55	16	1898
2018	Does not provide services to public	17	19	20	6	5	27	7	54	16	6858
2017	Provides services to public	17	21	21	5	7	23	7	54	17	1852
2017	Does not provide services to public	15	19	18	6	5	28	9	54	18	6517
2014	Provides services to public	17	18	20	5	8	24	7	51	20	1867
2014	Does not provide services to public	14	18	20	5	5	29	8	51	17	7038

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	27	16	4	4	8	1	74	8	2404
2019	Does not provide services to public	34	30	16	5	3	10	1	73	9	8224
2018	Provides services to public	32	32	18	5	4	7	1	70	10	1894
2018	Does not provide services to public	30	34	17	5	4	10	1	72	10	6850
2017	Provides services to public	27	34	17	5	5	10	1	69	12	1841
2017	Does not provide services to public	28	33	16	5	4	12	2	71	11	6515
2014	Provides services to public	28	27	20	6	5	12	1	64	13	1868
2014	Does not provide services to public	23	32	19	5	4	15	1	66	11	7036
2011	Provides services to public	30	36	17	5	3	8	0	72	9	2305
2011	Does not provide services to public	29	37	17	5	3	10	0	73	8	8153

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	2403
2019	Does not provide services to public	6	94	8220
2018	Provides services to public	7	93	1898
2018	Does not provide services to public	5	95	6851

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	169
2019	Does not provide services to public	30	70	477
2018	Provides services to public	32	68	123
2018	Does not provide services to public	33	67	381

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	78	22	169
2019	Does not provide services to public	77	23	477
2018	Provides services to public	85	15	123
2018	Does not provide services to public	76	24	381

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	169
2019	Does not provide services to public	4	96	477

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	169
2019	Does not provide services to public	9	91	477
2018	Provides services to public	5	95	123
2018	Does not provide services to public	9	91	381

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	169
2019	Does not provide services to public	2	98	477

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	169
2019	Does not provide services to public	10	90	477
2018	Provides services to public	7	93	123
2018	Does not provide services to public	11	89	381

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	167
2019	Does not provide services to public	23	77	465
2018	Provides services to public	16	84	123
2018	Does not provide services to public	15	85	381

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	167
2019	Does not provide services to public	19	81	465
2018	Provides services to public	17	83	123
2018	Does not provide services to public	15	85	381

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	167
2019	Does not provide services to public	11	89	465
2018	Provides services to public	10	90	123
2018	Does not provide services to public	9	91	381

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	167
2019	Does not provide services to public	6	94	465
2018	Provides services to public	7	93	123
2018	Does not provide services to public	3	97	381

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	167
2019	Does not provide services to public	33	67	465
2018	Provides services to public	28	72	123
2018	Does not provide services to public	29	71	381

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	167
2019	Does not provide services to public	21	79	465
2018	Provides services to public	23	77	123
2018	Does not provide services to public	22	78	381

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	167
2019	Does not provide services to public	4	96	465
2018	Provides services to public	5	95	123
2018	Does not provide services to public	7	93	381

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	167
2019	Does not provide services to public	12	88	465
2018	Provides services to public	10	90	123
2018	Does not provide services to public	13	87	381

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	167
2019	Does not provide services to public	15	85	465
2018	Provides services to public	18	82	123
2018	Does not provide services to public	16	84	381

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	167
2019	Does not provide services to public	26	74	465
2018	Provides services to public	29	71	123
2018	Does not provide services to public	26	74	381

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	165
2019	Does not provide services to public	28	72	462
2018	Provides services to public	36	64	124
2018	Does not provide services to public	33	67	379

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	165
2019	Does not provide services to public	13	87	462
2018	Provides services to public	14	86	124
2018	Does not provide services to public	15	85	379

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	165
2019	Does not provide services to public	8	92	462
2018	Provides services to public	13	87	124
2018	Does not provide services to public	7	93	379

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	165
2019	Does not provide services to public	15	85	462
2018	Provides services to public	22	78	124
2018	Does not provide services to public	13	87	379

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	165
2019	Does not provide services to public	3	97	462
2018	Provides services to public	6	94	124
2018	Does not provide services to public	5	95	379

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	165
2019	Does not provide services to public	11	89	462
2018	Provides services to public	14	86	124
2018	Does not provide services to public	11	89	379

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	165
2019	Does not provide services to public	12	88	462
2018	Provides services to public	12	88	124
2018	Does not provide services to public	9	91	379

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	165
2019	Does not provide services to public	48	52	462
2018	Provides services to public	41	59	124
2018	Does not provide services to public	48	52	379

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	2404
2019	Does not provide services to public	7	93	8213

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	15	21	3	3	23	8	61	9	2406
2019	Does not provide services to public	21	16	19	3	2	31	9	60	9	8221
2018	Provides services to public	23	19	24	3	3	23	5	58	9	1896
2018	Does not provide services to public	18	19	21	3	2	31	6	58	8	6838
2017	Provides services to public	18	21	20	3	3	28	6	60	10	1848
2017	Does not provide services to public	16	19	18	2	2	35	8	61	8	6518
2014	Provides services to public	17	19	21	3	3	29	8	57	9	1868
2014	Does not provide services to public	15	17	20	2	3	36	8	56	8	7033

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	26	17	3	3	10	1	75	6	2405
2019	Does not provide services to public	36	29	17	3	2	12	2	75	6	8210
2018	Provides services to public	33	30	20	3	3	10	1	71	7	1895
2018	Does not provide services to public	30	34	17	3	2	13	1	74	6	6836
2017	Provides services to public	30	33	16	3	3	13	2	73	8	1850
2017	Does not provide services to public	31	33	15	3	2	15	2	76	6	6509
2014	Provides services to public	29	30	19	3	3	15	2	71	7	1868
2014	Does not provide services to public	25	32	18	3	2	18	2	71	6	7036
2011	Provides services to public	34	38	14	3	1	9	0	80	5	2300
2011	Does not provide services to public	34	37	14	3	1	10	0	80	5	8148

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	25	21	13	15	1	49	29	2405
2019	Does not provide services to public	23	27	22	13	13	1	51	26	8235
2018	Provides services to public	20	21	23	15	19	2	41	35	1894
2018	Does not provide services to public	18	25	24	15	17	1	43	32	6861
2017	Provides services to public	17	19	18	17	25	3	38	43	1847
2017	Does not provide services to public	19	24	21	15	19	3	44	35	6510

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	29	24	13	9	1	54	22	2404
2019	Does not provide services to public	22	28	26	14	10	0	50	24	8225
2018	Provides services to public	20	25	30	14	10	1	46	24	1900
2018	Does not provide services to public	17	26	29	17	11	1	43	28	6855
2017	Provides services to public	17	26	25	17	14	1	44	31	1850
2017	Does not provide services to public	16	25	28	17	13	1	42	30	6514

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	30	19	10	7	0	1	64	17	2388
2019	Does not provide services to public	26	29	22	13	8	0	1	56	21	8191
2018	Provides services to public	27	29	22	12	7	0	2	57	20	1889
2018	Does not provide services to public	21	28	25	15	9	0	1	50	24	6835
2017	Provides services to public	22	27	24	14	10	1	2	50	25	1846
2017	Does not provide services to public	20	28	25	15	11	0	2	48	26	6507

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	27	19	14	11	1	1	56	25	2400
2019	Does not provide services to public	25	26	21	15	11	1	1	52	26	8196
2018	Provides services to public	23	22	23	16	14	1	1	46	30	1888
2018	Does not provide services to public	20	24	24	17	13	1	1	45	31	6825
2017	Provides services to public	17	23	24	17	17	1	2	41	34	1843
2017	Does not provide services to public	19	23	22	18	15	1	2	43	34	6513

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	22	10	5	3	0	4	81	9	2398
2019	Does not provide services to public	49	24	12	6	4	0	4	76	11	8199
2018	Provides services to public	49	22	14	5	4	1	6	75	9	1898
2018	Does not provide services to public	43	24	15	7	5	0	5	71	13	6840
2017	Provides services to public	42	24	15	5	5	1	8	73	11	1845
2017	Does not provide services to public	39	24	15	7	6	1	8	69	14	6493

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	27	17	7	6	0	1	70	14	2392
2019	Does not provide services to public	37	29	18	9	6	0	1	67	15	8202
2018	Provides services to public	35	26	20	9	8	1	1	63	17	1890
2018	Does not provide services to public	32	27	22	10	8	0	1	60	18	6842
2017	Provides services to public	30	29	22	10	7	0	1	60	17	1845
2017	Does not provide services to public	29	31	22	10	7	0	1	61	17	6499

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	31	19	7	5	1	1	69	12	2398
2019	Does not provide services to public	32	34	20	9	5	1	1	67	13	8211
2018	Provides services to public	28	32	24	10	4	1	1	61	15	1892
2018	Does not provide services to public	25	33	24	11	5	1	1	59	16	6823
2017	Provides services to public	26	32	20	12	7	1	2	60	19	1843
2017	Does not provide services to public	27	32	22	10	6	1	2	61	17	6488

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	31	22	11	6	1	1	61	17	2404
2019	Does not provide services to public	24	32	23	13	7	1	1	57	20	8201
2018	Provides services to public	25	29	24	14	7	0	1	55	21	1893
2018	Does not provide services to public	20	30	26	15	8	1	1	51	23	6831
2017	Provides services to public	21	29	21	14	11	1	2	52	26	1844
2017	Does not provide services to public	20	30	24	15	9	1	2	51	24	6499

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	28	21	9	6	1	1	64	15	2400
2019	Does not provide services to public	30	31	21	11	7	0	1	61	18	8211
2018	Provides services to public	28	29	23	11	7	1	1	58	18	1893
2018	Does not provide services to public	24	31	23	13	7	0	1	56	21	6822
2017	Provides services to public	27	29	20	13	8	1	2	58	22	1845
2017	Does not provide services to public	26	31	21	13	7	1	2	58	21	6500

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	26	16	8	6	1	1	70	14	2393
2019	Does not provide services to public	44	27	15	8	6	0	1	71	14	8208

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	29	20	10	7	0	1	63	17	2396
2019	Does not provide services to public	30	30	22	10	6	0	1	61	17	8181
2018	Provides services to public	28	28	22	12	8	1	1	56	21	1888
2018	Does not provide services to public	26	28	23	13	8	0	1	55	21	6802
2017	Provides services to public	25	27	21	14	11	1	2	54	25	1843
2017	Does not provide services to public	25	29	22	13	9	1	2	55	23	6483

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	21	11	4	3	2	82	7	2399
2019	Does not provide services to public	57	23	11	5	3	2	81	8	8196
2018	Provides services to public	54	23	11	5	5	2	79	9	1882
2018	Does not provide services to public	53	23	12	5	4	2	78	9	6806
2017	Provides services to public	54	24	11	5	3	2	80	8	1843
2017	Does not provide services to public	55	23	12	5	3	2	80	8	6507

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	14	6	2	2	1	5	89	4	2393
2019	Does not provide services to public	74	12	5	2	1	1	6	92	3	8180
2018	Provides services to public	67	16	8	2	3	1	4	87	5	1887
2018	Does not provide services to public	69	15	6	2	2	1	5	90	4	6809

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	11	6	4	4	0	3	86	8	2399
2019	Does not provide services to public	74	10	5	3	3	1	3	88	7	8215
2018	Provides services to public	69	13	6	4	4	1	2	86	8	1883
2018	Does not provide services to public	69	13	6	3	4	1	4	86	7	6810
2017	Provides services to public	69	12	6	4	4	1	4	86	8	1845
2017	Does not provide services to public	70	12	5	3	3	1	5	87	7	6508

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	22	8	3	2	2	86	5	2389
2019	Does not provide services to public	61	23	8	3	2	2	86	5	8194
2018	Provides services to public	57	24	10	4	3	2	83	7	1894
2018	Does not provide services to public	57	24	10	4	2	2	83	7	6838
2017	Provides services to public	57	23	10	4	3	3	83	7	1839
2017	Does not provide services to public	57	25	8	4	2	3	85	6	6511

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	16	8	5	4	2	83	9	2387
2019	Does not provide services to public	64	17	8	5	4	2	83	9	8181
2018	Provides services to public	58	18	11	5	5	2	78	11	1884
2018	Does not provide services to public	58	20	9	6	5	2	80	11	6828
2017	Provides services to public	61	17	9	5	5	2	80	11	1849
2017	Does not provide services to public	61	17	8	5	4	3	82	9	6509

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	10	4	2	1	0	18	92	3	2380
2019	Does not provide services to public	60	12	5	2	1	0	20	90	4	8182
2018	Provides services to public	56	11	5	2	1	0	24	89	4	1873
2018	Does not provide services to public	56	12	6	2	1	0	23	88	4	6796
2017	Provides services to public	60	11	4	2	2	1	21	90	5	1844
2017	Does not provide services to public	55	12	5	2	1	0	24	89	4	6507

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	17	8	3	2	0	3	88	4	2391
2019	Does not provide services to public	70	16	6	2	1	0	5	91	3	8190
2018	Provides services to public	59	22	10	3	1	0	4	85	5	1885
2018	Does not provide services to public	64	18	8	2	1	0	6	88	4	6808
2017	Provides services to public	60	19	9	3	2	1	5	84	6	1829
2017	Does not provide services to public	65	17	6	2	1	0	8	89	4	6479

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	15	7	4	7	0	3	82	11	2400
2019	Does not provide services to public	70	13	6	3	4	1	3	86	7	8212
2018	Provides services to public	60	16	9	6	6	1	4	79	12	1889
2018	Does not provide services to public	66	14	7	4	4	1	4	84	8	6833
2017	Provides services to public	60	16	8	5	6	1	4	81	11	1844
2017	Does not provide services to public	66	15	7	4	3	1	5	85	7	6517

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	23	11	4	2	2	83	5	2398
2019	Does not provide services to public	56	25	12	4	2	2	82	6	8194
2018	Provides services to public	51	28	12	4	2	2	81	7	1889
2018	Does not provide services to public	50	27	13	5	2	2	79	7	6831
2017	Provides services to public	51	27	11	4	3	4	81	7	1844
2017	Does not provide services to public	50	28	13	4	2	3	80	6	6505

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	35	30	11	4	56	15	2404
2019	Does not provide services to public	17	33	34	12	4	50	16	8231
2018	Provides services to public	15	32	34	13	6	47	18	1901
2018	Does not provide services to public	13	32	36	14	5	45	19	6865
2017	Provides services to public	12	27	37	15	9	39	24	1849
2017	Does not provide services to public	11	28	39	15	6	39	21	6522

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	17	36	24	13	0	37	26	2396
2019	Does not provide services to public	8	18	37	24	12	0	37	26	8181
2018	Provides services to public	10	19	38	22	10	0	32	29	1868
2018	Does not provide services to public	10	19	38	22	11	0	33	28	6769
2017	Provides services to public	11	21	36	22	9	1	32	32	1841
2017	Does not provide services to public	8	20	39	22	10	1	32	29	6502

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	37	13	6	2	2	78	9	2395
2019	Does not provide services to public	38	40	13	5	2	2	80	7	8204
2018	Provides services to public	35	39	15	6	3	2	76	9	1895
2018	Does not provide services to public	33	41	14	6	3	3	77	9	6859
2017	Provides services to public	23	39	17	8	6	7	67	14	1844
2017	Does not provide services to public	24	41	17	8	4	5	69	13	6513

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	34	17	11	6	1	66	17	2406
2019	Does not provide services to public	28	36	17	11	6	2	65	17	8220
2018	Provides services to public	27	36	16	11	8	1	64	19	1898
2018	Does not provide services to public	25	37	18	12	7	2	63	19	6867
2017	Provides services to public	16	38	19	13	11	3	56	25	1849
2017	Does not provide services to public	17	40	19	13	9	2	58	22	6519

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	2408
2019	Does not provide services to public	14	86	8236
2017	Provides services to public	18	82	1847
2017	Does not provide services to public	15	85	6516
2014	Provides services to public	17	83	1859
2014	Does not provide services to public	14	86	7020

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	79	21	405
2019	Does not provide services to public	81	19	1133
2017	Provides services to public	74	26	331
2017	Does not provide services to public	79	21	983
2014	Provides services to public	80	20	309
2014	Does not provide services to public	80	20	994

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	27	8	8	2	0	0	82	10	318
2019	Does not provide services to public	51	32	6	8	2	1	1	84	10	894
2017	Provides services to public	37	43	8	7	4	0	1	80	12	245
2017	Does not provide services to public	47	37	6	7	3	0	0	84	10	784
2014	Provides services to public	50	32	7	7	2	1	1	83	9	248
2014	Does not provide services to public	54	30	6	7	3	0	1	85	9	797

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	29	22	12	10	1	0	27	73	2399
2019	Does not provide services to public	25	32	21	11	8	1	1	25	75	8204
2018	Provides services to public	28	24	22	12	12	1	1	28	72	1907
2018	Does not provide services to public	26	28	21	12	10	1	1	27	73	6874
2017	Provides services to public	27	22	22	13	15	1	1	28	72	1850
2017	Does not provide services to public	29	25	20	11	12	2	1	30	70	6526

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	66	34	1747
2019	Does not provide services to public	61	39	6067

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	1709
2019	Does not provide services to public	37	63	5973
2018	Provides services to public	30	70	1343
2018	Does not provide services to public	29	71	4915

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	22	20	17	18	2	7	40	38	1712
2019	Does not provide services to public	12	22	19	18	19	2	8	37	41	5966
2018	Provides services to public	11	21	20	17	24	1	6	35	44	1346
2018	Does not provide services to public	10	22	19	19	23	1	7	34	45	4937
2017	Provides services to public	10	22	14	16	27	1	10	36	48	1290
2017	Does not provide services to public	10	21	16	17	25	2	9	35	48	4392

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	18	19	19	27	2	6	30	50	1709
2019	Does not provide services to public	8	17	18	20	28	2	8	28	52	5958
2018	Provides services to public	7	14	16	19	38	1	6	23	60	1346
2018	Does not provide services to public	5	13	16	21	37	2	7	20	62	4935
2017	Provides services to public	5	11	11	17	47	2	8	18	70	1290
2017	Does not provide services to public	5	10	12	17	45	3	9	16	70	4397

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	18	14	9	11	1	5	64	21	2369
2019	Does not provide services to public	40	18	15	10	10	1	7	63	21	8112
2018	Provides services to public	36	16	16	10	14	1	7	56	26	1898
2018	Does not provide services to public	38	16	14	11	12	1	8	59	25	6858

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment