2019 Public Service Employee Survey Results for Health Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 36 46 5 9 3 0 0 82 13 761
2017 Provides services to public - English only 28 45 5 16 7 0 0 73 22 890
2017 Provides services to public - Both English and French 28 49 7 11 4 0 0 78 15 753
2014 Provides services to public - English only 23 48 5 16 8 0 0 72 24 990
2014 Provides services to public - Both English and French 28 49 7 12 4 0 0 76 17 865
2011 Provides services to public - English only 34 47 5 11 4 0 0 80 15 1073
2011 Provides services to public - Both English and French 34 48 5 10 3 0 0 82 14 989
2008 Provides services to public - English only 34 46 4 11 5 0 0 80 16 1172
2008 Provides services to public - Both English and French 41 45 3 8 3 0 0 86 11 960

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 54 22 8 11 5 0 0 76 16 760
2017 Provides services to public - English only 74 16 4 2 1 0 2 92 3 887
2017 Provides services to public - Both English and French 49 21 8 14 7 0 1 70 22 753
2014 Provides services to public - English only 78 14 4 1 1 0 1 94 2 989
2014 Provides services to public - Both English and French 45 25 9 15 6 0 1 70 21 866
2011 Provides services to public - English only 81 12 2 1 1 0 2 95 2 1073
2011 Provides services to public - Both English and French 49 23 6 15 7 0 1 72 22 989
2008 Provides services to public - English only 80 12 3 2 2 0 2 94 3 1171
2008 Provides services to public - Both English and French 48 24 7 13 7 0 1 72 21 961

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 43 36 6 9 5 0 0 80 14 759
2017 Provides services to public - English only 34 36 8 13 8 0 0 70 22 888
2017 Provides services to public - Both English and French 38 36 8 11 7 0 0 73 18 754
2014 Provides services to public - English only 36 34 7 14 9 0 0 70 23 988
2014 Provides services to public - Both English and French 35 38 8 13 6 0 0 73 19 865
2011 Provides services to public - English only 38 37 8 10 6 0 0 75 16 1073
2011 Provides services to public - Both English and French 41 39 8 7 5 0 1 80 11 989

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 29 39 13 15 4 0 0 68 19 755
2017 Provides services to public - English only 23 38 11 17 10 0 0 61 27 889
2017 Provides services to public - Both English and French 25 42 13 15 5 0 0 67 20 753
2014 Provides services to public - English only 17 37 13 22 11 0 0 54 33 989
2014 Provides services to public - Both English and French 22 37 17 16 7 0 0 60 24 864
2011 Provides services to public - English only 25 40 12 15 7 0 1 66 22 1074
2011 Provides services to public - Both English and French 28 41 12 11 7 0 1 69 18 989
2008 Provides services to public - English only 27 42 10 13 7 0 1 70 19 1170
2008 Provides services to public - Both English and French 31 41 14 10 3 0 0 73 13 961

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 44 36 10 7 2 0 0 81 9 757
2017 Provides services to public - English only 37 38 9 11 6 0 0 75 16 884
2017 Provides services to public - Both English and French 44 39 9 6 2 1 0 83 8 751
2014 Provides services to public - English only 32 42 11 10 4 0 0 74 15 990
2014 Provides services to public - Both English and French 39 42 10 6 2 0 0 81 9 864

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 48 30 11 6 5 0 0 78 11 758
2017 Provides services to public - English only 40 29 11 9 11 0 0 69 20 887
2017 Provides services to public - Both English and French 44 32 11 8 5 1 0 76 13 753
2014 Provides services to public - English only 30 38 12 10 10 0 0 68 20 989
2014 Provides services to public - Both English and French 36 34 13 9 6 1 1 71 16 865
2011 Provides services to public - English only 36 35 10 11 7 0 0 72 18 1073
2011 Provides services to public - Both English and French 40 34 10 8 6 0 1 76 14 991

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 39 41 12 6 3 0 0 79 9 757
2017 Provides services to public - English only 37 38 11 8 5 0 0 76 13 888
2017 Provides services to public - Both English and French 34 46 10 6 3 0 0 81 8 754
2014 Provides services to public - English only 34 42 9 10 4 0 0 77 14 990
2014 Provides services to public - Both English and French 30 47 11 7 5 0 0 77 11 866
2011 Provides services to public - English only 38 41 9 7 4 0 0 79 11 1066
2011 Provides services to public - Both English and French 37 39 12 7 5 0 0 76 12 990
2008 Provides services to public - English only 41 39 10 6 5 0 0 80 11 1159
2008 Provides services to public - Both English and French 39 41 11 6 4 0 0 80 9 956

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 33 37 12 11 7 0 0 70 18 762
2017 Provides services to public - English only 23 32 17 13 15 1 0 55 28 887
2017 Provides services to public - Both English and French 27 36 15 13 8 1 0 64 21 753
2014 Provides services to public - English only 21 31 19 16 13 0 0 52 29 989
2014 Provides services to public - Both English and French 22 35 20 13 10 0 0 57 23 866
2011 Provides services to public - English only 22 34 15 16 13 0 0 57 29 1072
2011 Provides services to public - Both English and French 24 36 17 13 9 0 0 60 22 992

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 37 42 10 7 2 0 0 80 10 760
2017 Provides services to public - English only 33 43 10 8 5 1 0 77 13 885
2017 Provides services to public - Both English and French 33 44 10 8 4 1 0 78 12 753

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 49 38 8 4 2 0 0 87 5 759
2017 Provides services to public - English only 41 40 9 6 4 1 0 82 10 885
2017 Provides services to public - Both English and French 41 44 8 4 2 1 0 85 7 754
2014 Provides services to public - English only 38 40 12 6 3 1 0 78 10 990
2014 Provides services to public - Both English and French 36 45 12 4 2 0 0 81 7 866
2011 Provides services to public - English only 40 41 8 6 4 1 0 82 10 1074
2011 Provides services to public - Both English and French 39 43 11 5 2 1 0 82 7 990
2008 Provides services to public - English only 44 38 10 5 3 1 0 82 8 1170
2008 Provides services to public - Both English and French 46 38 10 3 3 0 0 84 6 961

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 35 36 14 9 5 0 0 72 14 760
2017 Provides services to public - English only 28 34 13 13 12 0 0 62 25 886
2017 Provides services to public - Both English and French 31 38 14 10 6 0 0 69 16 753

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 55 33 8 3 2 0 0 88 4 756
2017 Provides services to public - English only 58 29 8 4 2 0 0 87 6 887
2017 Provides services to public - Both English and French 48 38 11 2 1 0 0 86 3 749
2014 Provides services to public - English only 66 25 6 2 1 0 0 91 3 988
2014 Provides services to public - Both English and French 58 32 7 2 1 0 0 91 2 865
2011 Provides services to public - English only 63 28 6 2 1 0 0 92 3 1071
2011 Provides services to public - Both English and French 58 31 7 3 1 0 0 89 4 993

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 34 39 12 9 6 0 0 74 15 755
2017 Provides services to public - English only 29 39 11 10 10 0 0 68 20 884
2017 Provides services to public - Both English and French 31 41 11 10 5 1 0 73 16 751
2014 Provides services to public - English only 19 42 12 15 12 0 0 61 27 989
2014 Provides services to public - Both English and French 21 43 16 14 6 0 0 64 20 866
2011 Provides services to public - English only 33 38 10 11 8 0 0 71 19 1073
2011 Provides services to public - Both English and French 32 38 14 11 5 0 0 70 17 991

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 38 33 15 9 6 0 0 70 15 760
2017 Provides services to public - English only 32 32 14 11 10 1 0 65 21 887
2017 Provides services to public - Both English and French 32 37 16 9 5 0 0 70 14 751
2014 Provides services to public - English only 25 36 15 13 10 0 0 62 23 990
2014 Provides services to public - Both English and French 28 37 17 11 6 0 0 65 17 866

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 35 40 13 8 4 1 0 75 12 750
2017 Provides services to public - English only 33 34 11 13 9 0 0 67 22 887
2017 Provides services to public - Both English and French 32 39 15 10 4 0 0 71 14 750
2014 Provides services to public - English only 23 39 15 13 9 0 0 62 23 988
2014 Provides services to public - Both English and French 29 38 17 10 6 0 0 67 16 866
2011 Provides services to public - English only 34 38 11 10 5 1 0 74 16 1067
2011 Provides services to public - Both English and French 34 43 11 8 4 0 0 77 12 989

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 46 39 9 3 3 0 0 85 6 760
2017 Provides services to public - English only 44 35 12 4 4 1 0 80 8 886
2017 Provides services to public - Both English and French 41 42 9 5 3 0 0 83 8 749
2014 Provides services to public - English only 43 37 11 6 3 0 0 81 8 988
2014 Provides services to public - Both English and French 38 44 10 4 3 0 0 82 7 865
2011 Provides services to public - English only 45 39 8 6 3 0 0 83 8 1073
2011 Provides services to public - Both English and French 41 40 10 6 3 0 0 82 9 991
2008 Provides services to public - English only 47 37 7 6 2 0 0 84 8 1170
2008 Provides services to public - Both English and French 44 40 8 6 2 0 0 84 8 962

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 32 32 17 12 6 0 1 65 18 757
2017 Provides services to public - English only 29 36 18 10 6 0 1 65 17 887
2017 Provides services to public - Both English and French 32 41 14 7 4 0 1 74 12 754
2014 Provides services to public - English only 27 33 23 9 7 0 0 60 16 989
2014 Provides services to public - Both English and French 33 39 15 7 5 0 1 72 12 865
2011 Provides services to public - English only 29 32 22 10 6 0 1 62 17 1073
2011 Provides services to public - Both English and French 34 35 18 8 4 0 0 69 13 993
2008 Provides services to public - English only 23 33 24 11 9 0 1 56 20 1167
2008 Provides services to public - Both English and French 28 31 22 12 7 0 0 59 19 960

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 11 26 33 19 9 1 2 28 38 760
2017 Provides services to public - English only 15 20 37 16 8 1 3 25 36 886
2017 Provides services to public - Both English and French 9 28 34 18 8 1 3 26 39 747
2014 Provides services to public - English only 13 26 39 15 5 1 1 21 40 985
2014 Provides services to public - Both English and French 11 31 35 16 4 0 2 21 43 861
2011 Provides services to public - English only 14 26 35 16 6 1 3 23 40 1071
2011 Provides services to public - Both English and French 11 28 35 15 7 1 2 23 41 986
2008 Provides services to public - English only 12 26 38 16 7 0 2 23 38 1166
2008 Provides services to public - Both English and French 12 29 37 14 6 1 1 20 42 959

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 11 16 29 25 15 2 2 42 28 757
2017 Provides services to public - English only 16 18 28 20 12 2 4 34 36 880
2017 Provides services to public - Both English and French 11 21 32 20 10 2 4 33 33 748
2014 Provides services to public - English only 17 21 31 18 9 2 2 28 40 986
2014 Provides services to public - Both English and French 13 23 33 19 8 2 3 28 38 862
2011 Provides services to public - English only 16 20 26 19 13 2 4 34 38 1072
2011 Provides services to public - Both English and French 11 20 29 22 11 3 3 35 33 985
2008 Provides services to public - English only 13 20 30 21 11 3 2 33 35 1164
2008 Provides services to public - Both English and French 13 23 32 20 9 2 2 30 37 957

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 19 25 29 14 8 1 3 24 46 757
2017 Provides services to public - English only 21 21 30 13 9 3 3 24 44 886
2017 Provides services to public - Both English and French 22 28 27 12 6 2 3 19 53 747
2014 Provides services to public - English only 27 27 26 12 5 2 2 17 56 982
2014 Provides services to public - Both English and French 27 30 24 10 6 1 2 16 59 861
2011 Provides services to public - English only 19 23 31 15 7 2 3 23 44 1073
2011 Provides services to public - Both English and French 22 27 28 12 6 2 4 19 51 987
2008 Provides services to public - English only 17 24 32 16 7 2 3 24 42 1161
2008 Provides services to public - Both English and French 21 26 29 14 5 1 3 20 49 958

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 10 18 30 23 16 1 2 40 29 757
2017 Provides services to public - English only 9 13 29 29 13 2 4 45 24 879
2017 Provides services to public - Both English and French 9 20 33 23 10 2 3 35 31 743
2014 Provides services to public - English only 10 16 34 28 8 2 3 38 27 986
2014 Provides services to public - Both English and French 10 20 36 22 10 0 2 33 30 861
2011 Provides services to public - English only 7 13 33 29 13 1 4 44 21 1073
2011 Provides services to public - Both English and French 12 21 32 21 9 1 3 31 35 987
2008 Provides services to public - English only 7 15 33 30 12 0 3 43 23 1161
2008 Provides services to public - Both English and French 12 22 33 22 8 1 2 31 35 956

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 15 25 25 17 14 1 3 32 42 759
2017 Provides services to public - English only 21 21 27 16 9 2 4 27 45 886
2017 Provides services to public - Both English and French 16 26 28 15 8 2 4 25 45 748
2014 Provides services to public - English only 25 25 26 13 7 2 2 21 52 984
2014 Provides services to public - Both English and French 26 27 26 13 7 1 2 20 54 862
2011 Provides services to public - English only 18 24 29 15 11 1 3 27 44 1069
2011 Provides services to public - Both English and French 17 24 30 15 9 1 3 26 43 985
2008 Provides services to public - English only 18 24 26 17 10 1 2 29 44 1162
2008 Provides services to public - Both English and French 16 23 29 20 8 1 3 29 41 959

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 13 21 28 21 12 3 3 35 35 759
2017 Provides services to public - English only 19 20 27 17 9 4 4 28 42 887
2017 Provides services to public - Both English and French 12 23 27 21 10 3 4 34 38 747
2014 Provides services to public - English only 17 18 26 22 12 3 3 36 37 985
2014 Provides services to public - Both English and French 13 19 29 23 11 1 3 36 34 863
2011 Provides services to public - English only 17 16 26 21 13 2 5 37 36 1071
2011 Provides services to public - Both English and French 14 20 27 21 11 3 4 35 36 985
2008 Provides services to public - English only 19 21 27 17 10 2 4 29 42 1164
2008 Provides services to public - Both English and French 17 24 27 19 6 2 4 27 44 959

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 15 23 29 18 10 1 2 30 40 758
2017 Provides services to public - English only 19 22 28 15 7 4 4 24 45 882
2017 Provides services to public - Both English and French 14 26 34 14 7 2 3 22 42 748
2014 Provides services to public - English only 24 25 29 11 6 2 3 18 52 987
2014 Provides services to public - Both English and French 18 29 29 14 6 2 3 21 49 863

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 12 22 34 19 11 1 2 31 34 760
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 59 19 8 9 5 0 1 78 14 759
2017 Provides services to public - English only 76 9 6 2 1 0 6 91 3 888
2017 Provides services to public - Both English and French 56 19 8 9 6 0 2 77 15 751
2014 Provides services to public - English only 80 8 4 1 1 0 5 93 3 990
2014 Provides services to public - Both English and French 58 19 7 8 6 0 2 79 14 866
2011 Provides services to public - English only 77 10 4 1 1 1 6 94 2 1070
2011 Provides services to public - Both English and French 56 19 7 9 7 0 2 77 17 988
2008 Provides services to public - English only 75 8 5 1 2 1 10 92 3 1169
2008 Provides services to public - Both English and French 57 18 8 8 8 0 2 76 16 958

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 30 30 17 8 7 3 5 65 17 760
2017 Provides services to public - English only 21 30 15 14 13 5 2 55 29 890
2017 Provides services to public - Both English and French 24 33 15 11 6 6 4 64 19 750
2014 Provides services to public - English only 26 30 15 13 12 3 2 59 25 990
2014 Provides services to public - Both English and French 25 34 15 11 9 3 4 63 21 865

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 48 31 7 8 6 0 0 79 13 761
2017 Provides services to public - English only 37 27 10 13 12 1 0 65 25 889
2017 Provides services to public - Both English and French 44 33 9 8 4 1 0 78 13 752
2014 Provides services to public - English only 39 28 9 13 9 1 0 68 22 989
2014 Provides services to public - Both English and French 41 31 9 11 7 1 0 73 18 865

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 51 32 7 7 2 0 0 83 9 758
2017 Provides services to public - English only 34 38 11 10 7 0 0 72 17 888
2017 Provides services to public - Both English and French 44 38 8 7 3 1 0 82 10 749
2014 Provides services to public - English only 36 38 10 10 6 0 0 74 16 989
2014 Provides services to public - Both English and French 39 41 8 7 4 0 0 81 11 865

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 44 37 11 4 3 1 0 82 7 761
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 48 27 14 4 4 1 3 77 8 759

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 45 31 10 6 6 0 0 77 13 761
2017 Provides services to public - English only 44 28 11 8 8 1 1 73 16 889
2017 Provides services to public - Both English and French 40 37 10 7 4 1 0 78 12 754
2014 Provides services to public - English only 39 31 13 10 6 1 1 71 16 990
2014 Provides services to public - Both English and French 37 38 11 8 5 0 0 76 13 866
2011 Provides services to public - English only 35 34 12 11 8 1 0 69 19 1069
2011 Provides services to public - Both English and French 36 34 13 10 6 0 1 71 17 989
2008 Provides services to public - English only 32 34 12 11 10 1 0 66 22 1166
2008 Provides services to public - Both English and French 32 36 12 11 8 0 1 69 19 962

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 51 28 10 6 4 1 1 80 10 759
2017 Provides services to public - English only 46 25 11 9 7 1 1 72 16 887
2017 Provides services to public - Both English and French 46 31 11 6 3 2 1 79 9 752
2014 Provides services to public - English only 43 27 13 8 7 1 1 71 16 990
2014 Provides services to public - Both English and French 42 33 14 6 5 1 0 75 11 865
2011 Provides services to public - English only 40 28 12 9 8 2 1 70 18 1067
2011 Provides services to public - Both English and French 40 32 13 9 5 1 1 73 14 990
2008 Provides services to public - English only 36 28 14 11 9 2 0 65 21 1169
2008 Provides services to public - Both English and French 41 30 12 8 7 2 0 73 15 961

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 48 32 9 6 4 0 1 81 10 758
2017 Provides services to public - English only 43 32 7 9 7 1 1 77 17 889
2017 Provides services to public - Both English and French 43 36 11 6 3 1 1 80 9 754
2014 Provides services to public - English only 40 31 11 10 7 1 0 71 18 989
2014 Provides services to public - Both English and French 38 38 11 7 5 0 0 77 12 866
2011 Provides services to public - English only 37 33 10 11 8 1 0 71 19 1070
2011 Provides services to public - Both English and French 38 33 11 11 6 1 0 72 17 989
2008 Provides services to public - English only 35 29 12 11 11 1 1 65 23 1168
2008 Provides services to public - Both English and French 39 34 10 10 7 0 0 73 17 961

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 75 14 5 4 2 0 0 89 5 754
2017 Provides services to public - English only 79 11 3 1 1 0 5 95 2 885
2017 Provides services to public - Both English and French 72 16 4 4 3 0 1 89 7 753
2014 Provides services to public - English only 81 8 3 0 2 0 5 94 2 986
2014 Provides services to public - Both English and French 68 18 5 4 4 0 1 87 8 866
2011 Provides services to public - English only 79 9 4 0 1 1 6 95 1 1071
2011 Provides services to public - Both English and French 71 14 5 4 4 0 1 86 8 991
2008 Provides services to public - English only 80 6 3 1 1 1 8 94 2 1167
2008 Provides services to public - Both English and French 71 10 5 6 6 0 1 83 12 959

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 59 19 8 4 5 2 3 82 10 758
2017 Provides services to public - English only 42 23 11 6 8 4 6 72 16 884
2017 Provides services to public - Both English and French 47 25 8 5 6 3 6 79 12 751
2014 Provides services to public - English only 43 23 10 6 8 4 6 73 16 990
2014 Provides services to public - Both English and French 45 24 10 6 7 3 4 75 14 866
2011 Provides services to public - English only 42 26 10 8 11 1 3 70 20 1071
2011 Provides services to public - Both English and French 44 25 8 8 8 3 4 74 17 993

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 63 21 9 2 4 0 0 84 7 758
2017 Provides services to public - English only 51 24 11 5 8 2 0 76 12 885
2017 Provides services to public - Both English and French 56 24 10 3 4 2 0 82 8 752

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 54 27 8 6 5 0 0 81 11 759
2017 Provides services to public - English only 49 23 12 7 8 0 0 73 15 886
2017 Provides services to public - Both English and French 52 27 10 6 4 1 0 79 10 751
2014 Provides services to public - English only 46 25 12 8 7 1 0 72 16 990
2014 Provides services to public - Both English and French 47 31 10 6 4 0 0 79 11 865

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 47 2 19 8 2 0 70 28 50
2019 Provides services to public - Both English and French 25 48 13 7 5 2 0 74 12 202
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 34 32 15 8 5 6 0 70 14 760
2017 Provides services to public - English only 29 27 15 9 9 10 2 63 21 890
2017 Provides services to public - Both English and French 26 32 18 9 5 10 1 65 15 752
2014 Provides services to public - English only 24 30 19 10 7 9 1 60 19 988
2014 Provides services to public - Both English and French 24 31 18 11 5 10 0 61 18 866
2011 Provides services to public - English only 24 30 16 10 13 6 1 58 24 1071
2011 Provides services to public - Both English and French 24 30 19 10 8 8 1 59 19 991

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 33 32 18 9 6 3 0 66 15 757
2017 Provides services to public - English only 25 27 18 12 13 4 1 55 26 889
2017 Provides services to public - Both English and French 23 34 19 12 8 3 0 59 21 751
2014 Provides services to public - English only 22 27 20 16 11 4 0 51 28 987
2014 Provides services to public - Both English and French 19 32 24 14 9 2 0 52 23 865
2011 Provides services to public - English only 24 28 16 14 15 3 0 54 29 1068
2011 Provides services to public - Both English and French 19 31 20 14 10 4 1 53 25 989
2008 Provides services to public - English only 25 32 15 12 14 2 0 59 26 1168
2008 Provides services to public - Both English and French 23 36 18 12 9 2 1 61 21 962

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 24 30 20 14 6 5 0 57 21 757
2017 Provides services to public - English only 19 25 16 18 15 7 0 47 35 885
2017 Provides services to public - Both English and French 17 29 24 16 8 7 0 49 26 751
2014 Provides services to public - English only 16 24 19 20 15 7 0 43 37 988
2014 Provides services to public - Both English and French 13 28 25 19 9 6 0 43 29 866
2011 Provides services to public - English only 15 31 17 18 14 4 0 48 34 1072
2011 Provides services to public - Both English and French 11 33 22 19 8 6 1 47 29 990
2008 Provides services to public - English only 13 33 18 17 13 5 0 49 32 1168
2008 Provides services to public - Both English and French 12 34 21 18 10 5 0 48 29 961

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 21 33 18 16 9 3 1 56 25 758
2017 Provides services to public - English only 18 27 16 17 16 6 0 47 35 888
2017 Provides services to public - Both English and French 17 31 22 16 11 3 0 49 28 753
2014 Provides services to public - English only 14 27 18 20 17 4 0 42 39 988
2014 Provides services to public - Both English and French 15 32 19 20 11 3 0 48 32 866
2011 Provides services to public - English only 15 31 16 20 16 2 0 46 38 1069
2011 Provides services to public - Both English and French 14 34 19 19 11 2 0 49 31 990
2008 Provides services to public - English only 13 34 15 19 15 3 0 49 35 1174
2008 Provides services to public - Both English and French 16 35 17 20 11 2 0 52 31 957

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 45 24 19 6 3 3 0 71 9 761
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 29 42 19 7 3 1 0 71 10 760
2017 Provides services to public - English only 24 39 17 10 7 2 0 64 18 888
2017 Provides services to public - Both English and French 22 48 17 7 5 2 0 71 12 752
2014 Provides services to public - English only 23 38 20 10 6 3 0 63 16 989
2014 Provides services to public - Both English and French 23 42 20 9 4 2 0 67 13 866
2011 Provides services to public - English only 24 40 16 12 6 1 0 65 19 1068
2011 Provides services to public - Both English and French 26 43 17 9 4 1 0 70 13 987

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 17 36 22 15 6 4 0 55 22 757

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 26 38 16 11 5 3 1 67 17 760
2017 Provides services to public - English only 32 37 11 7 8 4 1 72 16 886
2017 Provides services to public - Both English and French 32 37 13 9 5 4 1 72 14 752
2014 Provides services to public - English only 32 38 12 8 5 4 1 74 14 990
2014 Provides services to public - Both English and French 31 41 12 9 4 3 1 74 14 866
2011 Provides services to public - English only 32 35 12 9 8 3 1 70 18 1070
2011 Provides services to public - Both English and French 31 34 12 10 6 4 2 70 18 986
2008 Provides services to public - English only 28 34 13 11 10 4 0 66 21 1170
2008 Provides services to public - Both English and French 32 34 12 11 5 5 1 70 17 960

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 29 38 20 7 4 2 0 68 11 757

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 20 21 21 13 13 9 3 46 30 759
2017 Provides services to public - English only 19 22 15 15 20 7 1 46 39 886
2017 Provides services to public - Both English and French 14 25 21 14 12 10 4 45 30 753
2014 Provides services to public - English only 16 22 18 16 19 9 1 42 38 990
2014 Provides services to public - Both English and French 11 21 21 15 20 9 3 37 39 866
2011 Provides services to public - English only 16 20 19 14 20 10 2 41 38 1071
2011 Provides services to public - Both English and French 13 19 19 16 16 12 4 38 39 989

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 24 33 20 12 9 2 0 58 21 758
2017 Provides services to public - English only 23 30 14 15 15 2 1 54 31 886
2017 Provides services to public - Both English and French 21 34 20 14 8 3 0 56 23 753
2014 Provides services to public - English only 17 24 18 20 18 2 1 43 39 988
2014 Provides services to public - Both English and French 16 33 18 19 12 1 0 50 32 866
2011 Provides services to public - English only 22 33 14 16 12 2 1 57 29 1074
2011 Provides services to public - Both English and French 22 32 17 16 10 2 1 55 27 989
2008 Provides services to public - English only 23 35 14 13 12 2 0 60 26 1169
2008 Provides services to public - Both English and French 25 38 15 13 7 2 0 64 20 960

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 21 30 17 13 14 2 2 53 29 762
2017 Provides services to public - English only 18 21 19 16 22 4 2 40 40 885
2017 Provides services to public - Both English and French 17 29 16 15 18 4 2 48 35 751
2014 Provides services to public - English only 13 22 17 17 25 3 3 37 45 988
2014 Provides services to public - Both English and French 11 25 16 18 23 4 3 38 44 864
2011 Provides services to public - English only 15 27 17 17 20 2 3 44 39 1074
2011 Provides services to public - Both English and French 14 29 16 17 20 2 2 45 38 990
2008 Provides services to public - English only 14 28 14 19 20 2 2 44 41 1168
2008 Provides services to public - Both English and French 20 35 15 14 12 2 2 57 28 960

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 49 24 15 5 4 0 4 76 9 760

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 55 12 8 6 4 1 14 79 12 754

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 42 26 15 7 4 1 5 72 12 760

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 39 22 17 7 6 3 6 67 14 755

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 49 18 10 7 6 3 8 75 14 755

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 67 15 6 2 1 1 6 89 4 753

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 73 8 6 1 3 4 5 89 5 752

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 76 8 4 1 1 1 9 93 3 758

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 22 42 21 9 3 3 1 66 13 758
2017 Provides services to public - English only 20 31 19 14 10 5 1 54 26 886
2017 Provides services to public - Both English and French 20 37 21 11 5 6 0 61 17 748

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 38 37 15 6 2 1 0 76 9 754
2017 Provides services to public - English only 37 36 11 8 5 3 0 76 13 885
2017 Provides services to public - Both English and French 38 42 12 3 2 2 0 82 6 753
2014 Provides services to public - English only 40 37 12 6 3 2 0 79 10 990
2014 Provides services to public - Both English and French 38 40 12 4 2 2 0 80 7 865
2011 Provides services to public - English only 33 37 12 9 7 2 0 72 16 1070
2011 Provides services to public - Both English and French 33 40 15 5 4 2 0 75 10 991

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 43 33 14 4 2 3 1 79 7 756
2017 Provides services to public - English only 39 29 17 4 4 5 1 73 9 883
2017 Provides services to public - Both English and French 38 39 13 4 2 4 1 80 6 753
2014 Provides services to public - English only 43 34 13 4 3 3 1 79 7 989
2014 Provides services to public - Both English and French 41 37 11 4 2 4 0 82 6 865

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 51 34 10 3 2 0 0 84 5 759
2017 Provides services to public - English only 43 35 9 7 6 0 0 78 13 883
2017 Provides services to public - Both English and French 45 40 9 3 3 0 0 85 6 754
2014 Provides services to public - English only 43 38 9 5 5 0 0 81 10 990
2014 Provides services to public - Both English and French 44 39 10 5 2 0 0 83 8 865
2011 Provides services to public - English only 39 36 11 7 6 0 0 76 13 1071
2011 Provides services to public - Both English and French 39 37 12 6 4 1 0 78 10 990
2008 Provides services to public - English only 35 36 12 9 7 0 0 71 17 1172
2008 Provides services to public - Both English and French 38 39 12 5 4 1 0 78 10 958

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 41 34 14 7 3 1 0 76 10 757
2017 Provides services to public - English only 34 31 16 10 9 1 0 65 19 885
2017 Provides services to public - Both English and French 37 36 17 6 3 0 0 73 9 752
2014 Provides services to public - English only 27 33 18 11 10 1 0 61 21 988
2014 Provides services to public - Both English and French 28 39 16 9 7 1 0 68 16 866
2011 Provides services to public - English only 30 33 17 10 9 1 0 64 19 1072
2011 Provides services to public - Both English and French 30 35 20 8 5 1 0 67 13 990

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 39 37 14 6 4 0 0 76 10 753
2017 Provides services to public - English only 33 32 16 9 9 1 0 65 18 884
2017 Provides services to public - Both English and French 35 40 16 6 3 0 0 75 9 754
2014 Provides services to public - English only 26 34 17 13 9 1 0 61 22 989
2014 Provides services to public - Both English and French 27 40 16 10 6 1 0 67 16 866
2011 Provides services to public - English only 28 36 16 11 9 0 0 64 20 1071
2011 Provides services to public - Both English and French 30 40 17 8 5 0 0 70 13 989
2008 Provides services to public - English only 29 36 14 11 9 0 0 66 20 1171
2008 Provides services to public - Both English and French 32 41 14 9 4 0 0 73 13 958

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 35 25 18 9 8 4 1 63 18 759
2017 Provides services to public - English only 33 20 17 12 13 6 0 56 26 884
2017 Provides services to public - Both English and French 29 30 18 10 7 5 1 63 18 753
2014 Provides services to public - English only 28 24 20 11 13 4 0 54 24 989
2014 Provides services to public - Both English and French 25 29 18 12 10 5 0 58 23 865
2011 Provides services to public - English only 28 24 16 13 13 4 1 55 27 1072
2011 Provides services to public - Both English and French 28 26 18 13 10 4 1 57 25 988
2008 Provides services to public - English only 27 27 17 13 12 6 0 57 26 1170
2008 Provides services to public - Both English and French 31 26 17 13 7 5 1 61 22 959
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Provides services to public - Both English and French 32 32 36 760
2017 Provides services to public - English only 28 33 40 884
2017 Provides services to public - Both English and French 29 38 33 754
2014 Provides services to public - English only 24 38 37 990
2014 Provides services to public - Both English and French 26 36 37 866
2011 Provides services to public - English only 28 36 35 1076
2011 Provides services to public - Both English and French 33 35 32 989

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Provides services to public - Both English and French 6 38 36 2 13 6 241
2017 Provides services to public - English only 18 20 32 16 5 10 248
2017 Provides services to public - Both English and French 12 38 33 5 5 8 223
2014 Provides services to public - English only 14 22 31 17 9999 16 253
2014 Provides services to public - Both English and French 8 33 42 8 9999 10 229
2011 Provides services to public - English only 19 23 34 14 9999 11 313
2011 Provides services to public - Both English and French 11 37 34 6 9999 11 335
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 27 49 8 9 3 2 1 79 13 761

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 51 26 10 3 2 7 1 84 5 760
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 13 87 758

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 47 53 100

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 63 37 100

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 16 84 100

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 7 93 100

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 29 71 97

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 46 54 97

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 45 55 97

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 47 53 97

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 28 72 97

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 54 46 97

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 32 68 97

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 0 100 97

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 8 92 97

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 12 88 97

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 39 61 97

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 22 78 97

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 20 80 97

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 48 52 96

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 27 73 96

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 10 90 96

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 5 95 96

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 16 84 96

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 10 90 96

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 37 63 96

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 12 88 88

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 21 79 88

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 10 90 88

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 11 89 88

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 11 89 88

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 8 92 88

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 11 89 88

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 13 87 88

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 10 90 88

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 22 78 88

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 7 93 88

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 44 56 88

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 47 53 88

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 14 86 88

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 15 85 754

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 16 13 19 7 6 27 11 47 22 760
2017 Provides services to public - English only 16 18 18 7 13 22 5 47 28 888
2017 Provides services to public - Both English and French 14 17 19 6 6 29 8 51 20 754
2014 Provides services to public - English only 15 17 20 8 11 22 6 46 27 988
2014 Provides services to public - Both English and French 12 18 19 7 8 28 8 47 24 866

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 31 29 18 6 4 10 2 68 11 760
2017 Provides services to public - English only 27 27 18 7 11 8 2 60 20 886
2017 Provides services to public - Both English and French 26 36 17 6 4 10 1 70 11 752
2014 Provides services to public - English only 22 26 21 8 9 12 2 56 20 990
2014 Provides services to public - Both English and French 20 31 19 7 6 15 2 62 15 865
2011 Provides services to public - English only 30 30 17 10 8 5 0 63 19 1071
2011 Provides services to public - Both English and French 30 33 17 7 4 7 0 69 12 989
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 7 93 756

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 48 52 56

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 76 24 56

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 0 100 56

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 38 62 55

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 34 66 55

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 26 74 55

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 37 63 55

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 15 85 55

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 0 100 55

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 12 88 55

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 0 100 55

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 11 89 55

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 0 100 55

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 22 78 55

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 26 74 53

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 11 89 53

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 9 91 53

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 65 35 53

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 9 91 755

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 18 13 21 4 4 29 10 52 13 758
2017 Provides services to public - English only 18 16 23 2 6 30 5 52 12 884
2017 Provides services to public - Both English and French 14 17 20 3 3 35 9 55 10 752
2014 Provides services to public - English only 16 17 25 3 4 28 7 51 10 989
2014 Provides services to public - Both English and French 14 17 20 3 3 35 9 55 11 865

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 34 28 18 3 4 11 2 71 8 756
2017 Provides services to public - English only 30 29 19 3 6 13 1 68 10 884
2017 Provides services to public - Both English and French 29 35 15 3 3 13 2 75 7 751
2014 Provides services to public - English only 27 27 21 4 3 16 2 66 8 989
2014 Provides services to public - Both English and French 25 32 19 3 2 18 2 70 6 863
2011 Provides services to public - English only 36 31 16 6 3 8 0 73 10 1074
2011 Provides services to public - Both English and French 35 34 16 4 3 7 1 76 7 985
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 21 25 23 13 16 0 1 47 30 759
2017 Provides services to public - English only 16 21 20 13 28 1 1 38 41 886
2017 Provides services to public - Both English and French 14 20 24 16 23 1 2 35 40 752

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 14 26 27 18 14 0 1 41 32 761
2017 Provides services to public - English only 17 24 25 16 16 0 1 41 33 888
2017 Provides services to public - Both English and French 12 25 29 19 13 1 1 38 32 751

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 25 27 25 12 8 0 3 53 21 757
2017 Provides services to public - English only 28 30 20 12 7 1 3 60 20 887
2017 Provides services to public - Both English and French 18 29 25 16 8 1 2 49 25 751

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 20 20 24 18 16 1 2 40 35 757
2017 Provides services to public - English only 19 20 21 17 21 1 1 40 39 887
2017 Provides services to public - Both English and French 15 21 27 20 14 1 1 37 35 754

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 45 24 12 7 6 1 6 74 13 755
2017 Provides services to public - English only 41 22 15 6 7 1 7 69 14 881
2017 Provides services to public - Both English and French 39 24 19 5 4 1 8 70 10 752

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 33 26 19 10 9 0 1 61 20 757
2017 Provides services to public - English only 28 30 20 11 10 0 1 58 21 884
2017 Provides services to public - Both English and French 25 32 23 11 8 0 1 57 20 753

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 29 33 21 8 6 1 2 64 15 760
2017 Provides services to public - English only 28 29 20 12 9 1 1 58 21 883
2017 Provides services to public - Both English and French 26 31 24 11 5 1 2 59 16 753

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 26 31 23 12 7 0 2 57 19 759
2017 Provides services to public - English only 24 29 21 14 9 1 1 55 23 878
2017 Provides services to public - Both English and French 23 29 24 14 7 1 1 53 22 752

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 34 31 16 10 7 0 1 66 17 757
2017 Provides services to public - English only 30 32 19 8 9 1 1 63 17 881
2017 Provides services to public - Both English and French 24 36 18 11 7 1 2 62 19 753

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 41 26 14 9 7 0 2 69 17 756

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 36 29 21 7 6 0 1 66 13 758
2017 Provides services to public - English only 26 30 21 11 9 1 2 58 20 882
2017 Provides services to public - Both English and French 28 34 20 10 5 1 2 63 16 749

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 53 22 13 4 4 0 4 78 9 753
2017 Provides services to public - English only 45 28 13 7 5 0 1 75 12 885
2017 Provides services to public - Both English and French 49 25 13 7 3 1 2 76 11 754

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 70 13 5 3 2 0 6 89 6 760
2017 Provides services to public - English only 60 18 7 4 5 3 3 83 10 885
2017 Provides services to public - Both English and French 67 14 7 4 4 1 4 84 8 752

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 69 12 6 4 4 1 3 85 9 758
2017 Provides services to public - English only 44 30 13 6 4 1 2 77 10 885
2017 Provides services to public - Both English and French 50 28 11 4 3 0 3 81 7 752

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 55 25 10 4 3 0 2 83 7 753
2017 Provides services to public - English only 53 21 10 6 7 1 2 76 14 882
2017 Provides services to public - Both English and French 57 21 9 5 5 0 3 81 10 751

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 62 17 10 4 5 0 2 80 10 757
2017 Provides services to public - English only 50 14 5 4 2 1 26 86 7 884
2017 Provides services to public - Both English and French 48 15 5 3 1 1 27 88 5 752

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 57 13 5 2 1 0 22 89 5 751
2017 Provides services to public - English only 45 28 13 6 3 1 4 76 10 879
2017 Provides services to public - Both English and French 57 22 8 4 2 1 6 85 6 749

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 60 23 9 2 2 1 4 87 4 755
2017 Provides services to public - English only 56 18 10 5 6 2 4 77 12 885
2017 Provides services to public - Both English and French 58 20 9 2 6 1 5 83 8 752

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 72 12 4 3 4 1 4 88 7 757
2017 Provides services to public - English only 51 30 10 5 2 1 3 83 6 885
2017 Provides services to public - Both English and French 49 29 12 4 2 0 4 81 6 749

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 53 28 11 3 3 0 2 83 6 756

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 15 29 39 12 4 0 0 44 17 760
2017 Provides services to public - English only 10 28 37 15 10 0 0 38 25 883
2017 Provides services to public - Both English and French 11 31 38 15 5 0 1 42 20 753

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 11 20 35 25 10 0 0 34 31 760
2017 Provides services to public - English only 13 21 42 18 5 0 0 23 34 887
2017 Provides services to public - Both English and French 7 19 41 23 10 0 1 33 26 752

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 33 42 13 7 3 2 0 76 10 756
2017 Provides services to public - English only 23 38 18 8 10 3 0 62 19 886
2017 Provides services to public - Both English and French 31 42 15 5 4 2 1 75 10 754

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 25 36 16 14 7 1 0 62 21 759
2017 Provides services to public - English only 18 35 17 13 15 2 0 54 29 887
2017 Provides services to public - Both English and French 19 43 15 13 7 2 1 63 21 754
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 20 80 756
2017 Provides services to public - English only 22 78 881
2017 Provides services to public - Both English and French 22 78 753
2014 Provides services to public - English only 17 83 983
2014 Provides services to public - Both English and French 20 80 862

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 82 18 150
2017 Provides services to public - English only 78 22 201
2017 Provides services to public - Both English and French 84 16 160
2014 Provides services to public - English only 74 26 174
2014 Provides services to public - Both English and French 78 22 173

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 44 39 5 8 3 1 0 83 12 120
2017 Provides services to public - English only 48 32 9 6 4 0 0 81 11 154
2017 Provides services to public - Both English and French 45 34 11 8 1 1 0 80 9 134
2014 Provides services to public - English only 45 33 11 6 3 1 2 80 9 131
2014 Provides services to public - Both English and French 53 34 6 5 1 0 1 87 6 137
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 22 29 23 10 13 2 1 22 78 754
2017 Provides services to public - English only 19 23 19 14 20 4 1 21 79 889
2017 Provides services to public - Both English and French 24 20 21 13 17 2 2 25 75 753

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 62 38 574

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - Both English and French 39 61 569

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 10 24 19 17 20 1 7 38 41 570
2017 Provides services to public - English only 9 19 15 18 28 4 6 32 52 664
2017 Provides services to public - Both English and French 7 18 17 18 27 2 10 29 51 543

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 5 16 18 21 32 2 7 22 58 572
2017 Provides services to public - English only 2 9 10 19 52 3 4 12 77 664
2017 Provides services to public - Both English and French 3 7 10 20 53 3 5 10 79 542

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 35 18 17 9 11 1 8 59 22 752
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