2019 Public Service Employee Survey Results for Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Health Canada 42 44 3 9 2 0 0 85 11 5434
2019 Health Products and Food Branch 41 45 3 9 2 0 0 86 10 1265
2019 Biologics and Genetic Therapies Directorate 40 45 5 8 2 0 0 85 10 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 37 43 8 8 5 0 0 80 12 62

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Health Canada 68 17 5 6 3 0 1 86 9 5424
2019 Health Products and Food Branch 68 17 5 4 4 0 1 87 8 1264
2019 Biologics and Genetic Therapies Directorate 67 14 5 5 6 1 3 83 12 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 74 14 0 6 5 0 2 89 11 62

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Health Canada 44 34 6 10 5 0 0 79 15 5426
2019 Health Products and Food Branch 40 35 7 13 5 0 0 75 18 1262
2019 Biologics and Genetic Therapies Directorate 26 40 8 16 10 0 0 66 26 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 26 38 5 20 11 0 0 65 31 62

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Health Canada 31 40 12 13 4 0 0 71 17 5414
2019 Health Products and Food Branch 28 39 12 16 5 0 0 67 21 1260
2019 Biologics and Genetic Therapies Directorate 29 39 13 12 6 0 1 69 18 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 27 41 9 11 12 0 0 68 23 62

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Health Canada 49 34 8 6 2 0 0 83 8 5399
2019 Health Products and Food Branch 48 33 10 6 2 0 1 82 9 1260
2019 Biologics and Genetic Therapies Directorate 47 39 6 5 4 1 0 86 8 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 41 44 5 2 9 0 0 84 11 61

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Health Canada 50 30 9 6 4 0 0 81 11 5417
2019 Health Products and Food Branch 46 32 9 8 5 0 0 78 12 1257
2019 Biologics and Genetic Therapies Directorate 48 30 8 6 7 1 0 78 13 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 40 28 13 9 9 0 0 69 18 62

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Health Canada 39 39 11 7 4 0 0 78 11 5427
2019 Health Products and Food Branch 42 39 9 6 3 0 0 81 9 1262
2019 Biologics and Genetic Therapies Directorate 50 33 7 7 4 0 0 83 11 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 44 32 7 8 9 0 0 76 17 62

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Health Canada 32 37 13 11 6 0 0 69 18 5429
2019 Health Products and Food Branch 31 35 13 14 6 0 0 66 20 1263
2019 Biologics and Genetic Therapies Directorate 32 36 13 16 3 0 0 68 19 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 29 41 6 18 6 0 0 69 24 60

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Health Canada 37 42 10 8 3 0 0 79 11 5403
2019 Health Products and Food Branch 40 41 8 8 2 0 0 82 10 1257
2019 Biologics and Genetic Therapies Directorate 46 43 4 5 2 0 0 89 7 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 43 44 2 7 5 0 0 87 11 60

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Health Canada 47 38 8 5 2 0 0 86 6 5406
2019 Health Products and Food Branch 53 35 6 4 1 0 0 89 5 1256
2019 Biologics and Genetic Therapies Directorate 59 33 5 2 1 0 1 93 3 190
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 57 29 9 2 3 0 0 86 5 60

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Health Canada 37 37 12 10 5 0 0 73 15 5416
2019 Health Products and Food Branch 38 34 12 10 5 0 0 72 15 1260
2019 Biologics and Genetic Therapies Directorate 42 34 11 9 5 0 0 76 14 190
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 36 36 9 9 10 0 0 72 19 59

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Health Canada 53 32 9 3 2 0 0 86 5 5402
2019 Health Products and Food Branch 57 31 8 2 1 0 0 88 4 1259
2019 Biologics and Genetic Therapies Directorate 61 31 6 1 1 0 1 92 2 190
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 51 33 11 2 3 0 0 85 5 60

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Health Canada 34 39 12 9 5 0 0 74 14 5402
2019 Health Products and Food Branch 34 40 11 10 5 0 0 74 15 1255
2019 Biologics and Genetic Therapies Directorate 34 39 12 9 5 1 0 73 15 190
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 37 33 15 8 7 0 0 70 15 59

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Health Canada 37 35 15 8 5 0 0 72 12 5422
2019 Health Products and Food Branch 36 34 16 8 6 0 0 70 14 1260
2019 Biologics and Genetic Therapies Directorate 37 36 17 6 5 0 0 73 10 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 38 39 12 4 6 0 0 77 10 60

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Health Canada 35 40 12 8 4 0 1 76 12 5347
2019 Health Products and Food Branch 34 41 12 9 3 0 1 75 12 1240
2019 Biologics and Genetic Therapies Directorate 34 42 15 5 3 1 1 77 9 187
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 34 41 11 8 6 0 0 75 15 60

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Health Canada 44 38 10 5 2 0 0 82 8 5434
2019 Health Products and Food Branch 47 37 10 4 1 0 0 85 6 1266
2019 Biologics and Genetic Therapies Directorate 51 38 5 4 2 0 0 89 5 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 48 31 9 7 5 0 0 79 12 62

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Health Canada 38 33 16 7 4 0 0 72 12 5399
2019 Health Products and Food Branch 39 32 16 8 4 0 1 72 12 1254
2019 Biologics and Genetic Therapies Directorate 42 30 16 8 3 0 1 73 11 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 24 35 22 12 6 0 0 59 19 62

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Health Canada 9 23 37 21 9 1 1 31 32 5426
2019 Health Products and Food Branch 7 20 36 24 11 1 1 36 27 1267
2019 Biologics and Genetic Therapies Directorate 9 15 32 28 13 1 2 42 24 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 14 28 32 18 7 0 2 25 43 62

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Health Canada 8 15 29 27 17 2 2 46 24 5407
2019 Health Products and Food Branch 6 15 28 29 18 3 2 48 22 1262
2019 Biologics and Genetic Therapies Directorate 6 12 22 37 17 1 4 58 19 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 11 15 10 41 16 0 6 61 28 62

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Health Canada 18 25 29 16 9 2 2 26 44 5410
2019 Health Products and Food Branch 13 21 30 19 13 2 2 33 36 1262
2019 Biologics and Genetic Therapies Directorate 9 20 32 21 14 2 3 36 30 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 12 26 28 16 14 2 2 32 40 61

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Health Canada 8 16 33 25 15 1 2 41 25 5395
2019 Health Products and Food Branch 8 15 33 25 17 1 1 43 23 1257
2019 Biologics and Genetic Therapies Directorate 4 12 32 29 22 0 1 52 16 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 6 21 41 20 12 0 0 32 27 61

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Health Canada 13 21 27 21 14 1 3 36 35 5416
2019 Health Products and Food Branch 12 19 29 22 14 1 2 38 32 1264
2019 Biologics and Genetic Therapies Directorate 12 11 27 31 15 1 3 48 24 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 18 13 21 28 15 0 5 45 33 62

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Health Canada 10 17 28 24 16 3 3 42 28 5405
2019 Health Products and Food Branch 8 16 29 25 17 2 3 45 25 1259
2019 Biologics and Genetic Therapies Directorate 4 14 30 29 19 1 3 50 19 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 5 13 32 27 19 0 3 48 19 62

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Health Canada 14 22 32 18 10 2 2 29 37 5406
2019 Health Products and Food Branch 11 18 33 21 12 2 2 35 31 1263
2019 Biologics and Genetic Therapies Directorate 6 21 38 19 12 1 2 32 29 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 5 20 43 19 11 0 2 31 25 62

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Health Canada 8 19 36 23 12 1 2 35 28 5418
2019 Health Products and Food Branch 8 19 37 23 11 1 2 34 28 1262
2019 Biologics and Genetic Therapies Directorate 7 17 41 25 9 1 1 35 24 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 3 14 43 31 8 0 0 40 17 62
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Health Canada 70 15 6 5 3 0 1 86 8 5424
2019 Health Products and Food Branch 67 15 8 5 3 1 2 83 9 1262
2019 Biologics and Genetic Therapies Directorate 61 13 6 7 7 2 4 79 15 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 74 8 8 2 6 0 3 84 8 62

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Health Canada 31 28 15 9 6 5 4 66 17 5419
2019 Health Products and Food Branch 29 28 16 11 6 5 4 63 19 1267
2019 Biologics and Genetic Therapies Directorate 28 27 20 10 4 8 3 61 16 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 34 27 16 11 5 2 6 65 17 62

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Health Canada 49 28 8 9 5 1 0 77 15 5417
2019 Health Products and Food Branch 45 28 10 10 6 0 0 73 16 1262
2019 Biologics and Genetic Therapies Directorate 43 27 12 9 8 1 0 71 18 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 48 24 6 9 12 0 0 73 21 62

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Health Canada 54 30 6 6 3 0 0 85 9 5411
2019 Health Products and Food Branch 54 28 7 9 2 0 0 82 11 1260
2019 Biologics and Genetic Therapies Directorate 60 25 6 7 3 0 0 85 10 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 59 24 5 8 5 0 0 83 12 60

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Health Canada 47 35 10 5 2 1 0 83 7 5420
2019 Health Products and Food Branch 47 33 11 6 2 1 0 81 8 1263
2019 Biologics and Genetic Therapies Directorate 48 34 10 4 3 1 0 83 7 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 56 20 13 5 5 2 0 77 10 62
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Health Canada 51 26 12 4 3 1 3 80 8 5427
2019 Health Products and Food Branch 51 26 12 4 3 1 3 79 8 1266
2019 Biologics and Genetic Therapies Directorate 49 27 13 5 3 2 3 79 8 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 54 26 8 2 7 2 2 83 9 62

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Health Canada 46 31 10 7 4 1 0 78 11 5424
2019 Health Products and Food Branch 47 29 10 8 5 0 1 77 13 1265
2019 Biologics and Genetic Therapies Directorate 46 30 12 8 4 1 0 76 12 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 51 25 11 6 6 0 0 76 13 61

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Health Canada 54 25 10 6 4 1 1 80 10 5427
2019 Health Products and Food Branch 53 25 10 5 4 1 2 80 9 1264
2019 Biologics and Genetic Therapies Directorate 57 26 7 4 2 1 3 86 6 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 59 22 5 6 5 2 2 84 11 61

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Health Canada 50 29 9 7 4 1 1 79 11 5410
2019 Health Products and Food Branch 49 29 10 7 4 0 1 79 11 1261
2019 Biologics and Genetic Therapies Directorate 49 32 10 5 4 0 1 81 10 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 55 25 9 2 9 0 0 80 11 61

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Health Canada 81 10 4 2 1 0 2 93 3 5396
2019 Health Products and Food Branch 80 11 3 2 2 0 2 92 4 1262
2019 Biologics and Genetic Therapies Directorate 77 9 2 3 4 1 4 91 7 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 83 8 2 2 3 0 3 94 5 62

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Health Canada 63 19 7 4 4 2 2 85 8 5427
2019 Health Products and Food Branch 58 21 8 5 4 2 3 83 9 1265
2019 Biologics and Genetic Therapies Directorate 60 21 8 6 1 2 2 84 8 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 63 11 9 9 2 2 5 79 12 62

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Health Canada 64 20 8 3 3 1 0 85 6 5435
2019 Health Products and Food Branch 63 20 9 3 3 1 0 84 6 1267
2019 Biologics and Genetic Therapies Directorate 63 21 10 2 3 1 1 86 5 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 66 18 6 3 5 0 2 85 8 62

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Health Canada 56 26 8 6 4 0 0 82 10 5431
2019 Health Products and Food Branch 55 25 9 6 4 0 0 81 10 1267
2019 Biologics and Genetic Therapies Directorate 59 27 5 4 4 1 0 87 8 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 53 33 2 3 9 0 0 86 12 62

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Health Canada 25 48 12 9 3 1 1 75 13 1281
2019 Health Products and Food Branch 24 46 11 11 5 1 2 72 17 284
2019 Biologics and Genetic Therapies Directorate 21 57 12 11 0 0 0 78 11 35
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 21 52 13 13 0 0 0 73 13 15
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Health Canada 34 32 14 8 4 7 0 71 13 5423
2019 Health Products and Food Branch 33 32 15 8 4 7 0 71 12 1265
2019 Biologics and Genetic Therapies Directorate 32 33 18 7 2 8 0 70 10 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 44 33 11 5 5 3 0 79 10 61

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Health Canada 30 34 17 11 6 3 0 66 17 5407
2019 Health Products and Food Branch 31 33 17 11 5 3 0 66 17 1262
2019 Biologics and Genetic Therapies Directorate 30 34 20 7 6 3 0 66 13 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 37 33 16 8 6 0 0 70 14 62

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Health Canada 22 31 20 14 7 6 0 56 23 5404
2019 Health Products and Food Branch 24 32 19 13 6 6 0 60 20 1259
2019 Biologics and Genetic Therapies Directorate 26 33 24 7 4 6 0 63 12 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 31 33 20 11 5 0 0 64 16 61

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Health Canada 20 32 18 17 9 3 0 54 27 5416
2019 Health Products and Food Branch 21 33 19 16 8 3 0 55 25 1266
2019 Biologics and Genetic Therapies Directorate 19 34 17 20 8 3 0 55 28 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 24 38 11 18 9 0 0 62 28 62

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Health Canada 47 26 13 4 2 6 1 79 7 5435
2019 Health Products and Food Branch 47 27 12 5 2 7 1 79 7 1267
2019 Biologics and Genetic Therapies Directorate 42 24 11 9 3 10 1 74 13 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 45 24 10 9 2 8 2 76 13 62
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Health Canada 28 43 17 8 2 2 0 72 11 5428
2019 Health Products and Food Branch 28 44 17 8 2 2 0 73 10 1267
2019 Biologics and Genetic Therapies Directorate 30 46 13 8 3 1 0 77 11 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 38 43 6 6 6 0 0 81 12 62

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Health Canada 16 35 22 17 6 4 0 53 24 5401
2019 Health Products and Food Branch 16 36 21 16 5 4 1 55 22 1258
2019 Biologics and Genetic Therapies Directorate 15 38 21 16 7 3 1 55 24 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 24 35 13 15 12 0 0 59 28 62

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Health Canada 31 36 15 10 4 3 1 71 14 5417
2019 Health Products and Food Branch 29 36 16 10 4 4 2 68 15 1260
2019 Biologics and Genetic Therapies Directorate 27 40 16 10 2 3 3 71 13 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 29 39 17 6 3 2 5 72 10 62

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Health Canada 31 38 19 7 3 2 0 70 10 5415
2019 Health Products and Food Branch 30 37 19 8 3 2 0 69 12 1260
2019 Biologics and Genetic Therapies Directorate 29 45 14 9 2 1 1 75 11 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 34 51 2 10 3 0 0 85 13 61

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Health Canada 17 22 21 14 12 11 3 46 30 5415
2019 Health Products and Food Branch 15 20 20 14 13 13 4 43 33 1261
2019 Biologics and Genetic Therapies Directorate 14 22 19 15 15 11 4 42 35 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 21 19 18 8 19 6 9 47 31 62

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Health Canada 22 33 19 15 9 2 0 57 24 5419
2019 Health Products and Food Branch 19 32 19 16 11 2 0 52 29 1264
2019 Biologics and Genetic Therapies Directorate 15 28 20 18 17 3 0 44 36 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 19 25 26 13 17 0 0 45 30 62

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Health Canada 21 27 16 15 16 2 1 50 33 5431
2019 Health Products and Food Branch 19 25 16 16 20 2 2 46 37 1266
2019 Biologics and Genetic Therapies Directorate 15 19 14 22 26 2 2 36 50 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 23 12 15 24 22 2 2 36 48 62

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Health Canada 50 25 13 5 3 1 4 78 8 5420
2019 Health Products and Food Branch 50 26 12 4 3 1 4 80 8 1261
2019 Biologics and Genetic Therapies Directorate 56 27 9 4 1 1 2 86 5 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 49 25 14 5 3 0 5 78 8 62

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Health Canada 49 13 10 6 9 1 11 71 17 5415
2019 Health Products and Food Branch 43 14 12 8 11 2 11 65 22 1260
2019 Biologics and Genetic Therapies Directorate 38 11 13 7 17 3 12 57 28 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 43 10 12 9 11 0 15 63 24 62

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Health Canada 44 26 16 6 4 1 3 73 11 5416
2019 Health Products and Food Branch 38 26 18 9 5 2 3 67 14 1259
2019 Biologics and Genetic Therapies Directorate 37 24 17 7 7 4 4 66 16 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 39 20 18 9 8 0 6 63 18 62

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Health Canada 40 21 16 8 6 3 4 66 16 5395
2019 Health Products and Food Branch 36 22 17 10 8 3 4 62 20 1257
2019 Biologics and Genetic Therapies Directorate 32 19 18 12 11 5 4 56 24 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 35 15 15 14 11 2 9 56 27 62

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Health Canada 49 15 11 7 7 3 6 72 16 5401
2019 Health Products and Food Branch 51 17 11 5 5 5 6 76 11 1260
2019 Biologics and Genetic Therapies Directorate 46 19 13 5 5 7 5 74 12 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 52 17 11 2 6 5 8 79 9 62

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Health Canada 68 14 7 3 2 2 5 88 5 5404
2019 Health Products and Food Branch 65 16 6 3 1 2 5 88 5 1256
2019 Biologics and Genetic Therapies Directorate 64 16 11 3 1 2 4 85 4 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 56 22 10 0 3 0 8 85 3 62

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Health Canada 74 8 5 2 3 4 4 90 5 5406
2019 Health Products and Food Branch 71 10 5 2 3 5 4 88 6 1259
2019 Biologics and Genetic Therapies Directorate 71 8 6 4 1 5 5 87 6 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 63 8 9 2 2 5 12 86 4 62

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Health Canada 78 7 3 1 1 1 9 94 3 5411
2019 Health Products and Food Branch 77 8 2 1 1 1 9 95 3 1259
2019 Biologics and Genetic Therapies Directorate 77 8 1 2 1 1 11 97 2 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 78 3 2 2 2 2 12 94 4 62

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Health Canada 21 42 19 9 4 4 1 67 13 5422
2019 Health Products and Food Branch 20 41 19 10 4 6 0 64 15 1263
2019 Biologics and Genetic Therapies Directorate 18 41 18 11 3 8 1 64 16 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 20 43 17 8 6 6 0 67 15 61

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Health Canada 39 39 13 5 2 2 0 79 8 5405
2019 Health Products and Food Branch 37 37 14 6 2 3 0 76 9 1262
2019 Biologics and Genetic Therapies Directorate 38 39 14 3 3 4 0 79 6 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 37 39 13 3 3 6 0 80 7 61

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Health Canada 46 33 12 3 2 4 0 82 5 5398
2019 Health Products and Food Branch 46 33 13 3 2 3 0 81 5 1260
2019 Biologics and Genetic Therapies Directorate 49 35 10 2 2 3 0 86 3 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 46 37 12 0 2 3 0 86 2 62

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Health Canada 52 33 9 4 2 0 0 86 6 5428
2019 Health Products and Food Branch 51 32 9 5 2 1 0 84 7 1266
2019 Biologics and Genetic Therapies Directorate 55 31 8 2 2 1 0 87 5 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 53 28 11 3 5 0 0 81 8 62

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Health Canada 42 33 15 6 4 1 0 75 10 5416
2019 Health Products and Food Branch 43 32 14 6 3 1 0 76 9 1260
2019 Biologics and Genetic Therapies Directorate 51 34 10 1 4 1 0 85 5 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 56 27 8 2 8 0 0 83 9 61

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Health Canada 40 36 14 7 3 0 0 76 10 5381
2019 Health Products and Food Branch 40 37 13 7 3 0 0 77 10 1253
2019 Biologics and Genetic Therapies Directorate 46 39 7 3 4 1 0 85 7 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 56 23 10 5 6 0 0 79 11 61

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Health Canada 36 26 19 10 6 3 0 64 17 5432
2019 Health Products and Food Branch 37 26 19 9 6 3 0 66 15 1267
2019 Biologics and Genetic Therapies Directorate 44 29 15 7 3 2 0 74 10 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 46 22 16 9 6 2 0 69 15 62
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Health Canada 30 33 36 5441
2019 Health Products and Food Branch 26 38 37 1270
2019 Biologics and Genetic Therapies Directorate 20 43 37 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 30 21 49 62

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Health Canada 9 36 33 3 11 7 1620
2019 Health Products and Food Branch 9 40 27 3 14 7 316
2019 Biologics and Genetic Therapies Directorate 21 45 25 2 7 0 37
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 5 48 41 0 5 0 18
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Health Canada 34 46 8 7 2 1 2 83 9 5426
2019 Health Products and Food Branch 33 48 8 7 2 1 1 83 9 1266
2019 Biologics and Genetic Therapies Directorate 35 45 9 9 1 1 1 81 10 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 31 46 7 13 0 2 1 79 14 62

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Health Canada 57 24 9 2 1 5 2 87 4 5417
2019 Health Products and Food Branch 57 23 9 2 1 6 2 86 4 1265
2019 Biologics and Genetic Therapies Directorate 63 21 6 2 2 5 2 90 4 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 55 26 6 5 2 6 1 87 7 62
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Health Canada 11 89 5428
2019 Health Products and Food Branch 12 88 1264
2019 Biologics and Genetic Therapies Directorate 10 90 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 14 86 62

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Health Canada 50 50 626
2019 Health Products and Food Branch 53 47 155
2019 Biologics and Genetic Therapies Directorate 55 45 18

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Health Canada 62 38 626
2019 Health Products and Food Branch 66 34 155
2019 Biologics and Genetic Therapies Directorate 73 27 18

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Health Canada 9 91 626
2019 Health Products and Food Branch 8 92 155

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Health Products and Food Branch 0 100 155
2019 Biologics and Genetic Therapies Directorate 0 100 18

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Health Canada 4 96 626
2019 Health Products and Food Branch 3 97 155
2019 Biologics and Genetic Therapies Directorate 0 100 18

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Health Canada 4 96 626
2019 Health Products and Food Branch 4 96 155
2019 Biologics and Genetic Therapies Directorate 0 100 18

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Health Canada 4 96 626
2019 Biologics and Genetic Therapies Directorate 0 100 18

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Health Canada 38 62 616
2019 Health Products and Food Branch 38 62 151

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Health Canada 40 60 616
2019 Health Products and Food Branch 34 66 151

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Health Canada 47 53 616
2019 Health Products and Food Branch 41 59 151
2019 Biologics and Genetic Therapies Directorate 61 39 18

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Health Canada 41 59 616
2019 Health Products and Food Branch 39 61 151
2019 Biologics and Genetic Therapies Directorate 33 67 18

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Health Canada 32 68 616
2019 Health Products and Food Branch 32 68 151
2019 Biologics and Genetic Therapies Directorate 34 66 18

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Health Canada 53 47 616
2019 Health Products and Food Branch 51 49 151
2019 Biologics and Genetic Therapies Directorate 61 39 18

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Health Canada 31 69 616
2019 Health Products and Food Branch 25 75 151
2019 Biologics and Genetic Therapies Directorate 34 66 18

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Biologics and Genetic Therapies Directorate 0 100 18

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Health Canada 8 92 616
2019 Health Products and Food Branch 6 94 151

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Health Canada 10 90 616
2019 Health Products and Food Branch 11 89 151

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Health Canada 44 56 616
2019 Health Products and Food Branch 46 54 151
2019 Biologics and Genetic Therapies Directorate 51 49 18

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Health Canada 24 76 616
2019 Health Products and Food Branch 21 79 151
2019 Biologics and Genetic Therapies Directorate 28 72 18

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Health Canada 16 84 616
2019 Health Products and Food Branch 17 83 151
2019 Biologics and Genetic Therapies Directorate 0 100 18

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Health Canada 54 46 611
2019 Health Products and Food Branch 46 54 150
2019 Biologics and Genetic Therapies Directorate 44 56 18

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Health Canada 23 77 611
2019 Health Products and Food Branch 19 81 150

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Health Canada 6 94 611
2019 Health Products and Food Branch 4 96 150
2019 Biologics and Genetic Therapies Directorate 0 100 18

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Health Canada 14 86 611
2019 Health Products and Food Branch 16 84 150

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Health Canada 7 93 611
2019 Health Products and Food Branch 8 92 150
2019 Biologics and Genetic Therapies Directorate 0 100 18

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Health Canada 4 96 611
2019 Health Products and Food Branch 5 95 150

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Health Canada 10 90 611
2019 Health Products and Food Branch 11 89 150

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Health Canada 11 89 611
2019 Health Products and Food Branch 13 87 150

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Health Canada 28 72 611
2019 Health Products and Food Branch 31 69 150
2019 Biologics and Genetic Therapies Directorate 39 61 18

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Health Canada 11 89 581
2019 Health Products and Food Branch 9 91 139

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Health Canada 25 75 581
2019 Health Products and Food Branch 27 73 139

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Health Canada 8 92 581
2019 Health Products and Food Branch 8 92 139

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Health Canada 8 92 581
2019 Health Products and Food Branch 8 92 139

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Health Canada 13 87 581
2019 Health Products and Food Branch 12 88 139

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Health Canada 9 91 581
2019 Health Products and Food Branch 8 92 139

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Health Canada 14 86 581
2019 Health Products and Food Branch 9 91 139

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Health Canada 11 89 581
2019 Health Products and Food Branch 11 89 139

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Health Canada 14 86 581
2019 Health Products and Food Branch 15 85 139

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Health Canada 28 72 581
2019 Health Products and Food Branch 35 65 139

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Health Canada 7 93 581
2019 Health Products and Food Branch 6 94 139

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Health Canada 44 56 581
2019 Health Products and Food Branch 51 49 139

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Health Canada 1 99 581

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Health Canada 53 47 581
2019 Health Products and Food Branch 48 52 139

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Health Canada 3 97 581
2019 Health Products and Food Branch 3 97 139

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Health Canada 12 88 581
2019 Health Products and Food Branch 14 86 139

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Health Canada 15 85 5411
2019 Health Products and Food Branch 17 83 1256
2019 Biologics and Genetic Therapies Directorate 9 91 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 8 92 60

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Health Canada 16 14 19 7 6 29 9 49 21 5430
2019 Health Products and Food Branch 14 14 18 9 6 29 10 46 24 1266
2019 Biologics and Genetic Therapies Directorate 11 15 18 5 5 34 12 49 18 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 14 21 15 5 8 24 13 56 20 62

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Health Canada 33 30 17 6 3 10 1 71 10 5433
2019 Health Products and Food Branch 31 29 18 6 4 11 2 68 11 1267
2019 Biologics and Genetic Therapies Directorate 35 34 12 5 4 9 3 77 9 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 43 31 6 2 6 6 6 84 9 61
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Health Canada 7 93 5427
2019 Health Products and Food Branch 8 92 1262
2019 Biologics and Genetic Therapies Directorate 8 92 193

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Health Canada 40 60 367
2019 Health Products and Food Branch 47 53 104
2019 Biologics and Genetic Therapies Directorate 47 53 15

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Health Canada 76 24 367
2019 Health Products and Food Branch 72 28 104
2019 Biologics and Genetic Therapies Directorate 66 34 15

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Health Canada 4 96 367
2019 Health Products and Food Branch 5 95 104
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Health Products and Food Branch 0 100 104
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Health Canada 9 91 367
2019 Health Products and Food Branch 9 91 104
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Health Canada 2 98 367
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Health Canada 9 91 367
2019 Health Products and Food Branch 5 95 104

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Health Canada 27 73 360
2019 Health Products and Food Branch 31 69 102

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Health Canada 22 78 360
2019 Health Products and Food Branch 32 68 102

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Health Canada 17 83 360
2019 Health Products and Food Branch 22 78 102

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Health Canada 10 90 360
2019 Health Products and Food Branch 9 91 102

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Health Canada 29 71 360
2019 Health Products and Food Branch 32 68 102
2019 Biologics and Genetic Therapies Directorate 33 67 15

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Health Canada 22 78 360
2019 Health Products and Food Branch 20 80 102

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Health Canada 4 96 360

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Health Products and Food Branch 0 100 102
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Health Canada 6 94 360
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Health Canada 15 85 360
2019 Health Products and Food Branch 13 87 102

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Health Products and Food Branch 0 100 102
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Health Canada 16 84 360
2019 Health Products and Food Branch 13 87 102

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Health Canada 0 100 360
2019 Health Products and Food Branch 0 100 102
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Health Canada 19 81 360
2019 Health Products and Food Branch 16 84 102

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Health Canada 27 73 351
2019 Health Products and Food Branch 26 74 100

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Health Canada 11 89 351
2019 Health Products and Food Branch 10 90 100

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Health Canada 3 97 351
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Health Canada 11 89 351
2019 Health Products and Food Branch 9 91 100
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Health Canada 5 95 351
2019 Health Products and Food Branch 7 93 100
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Health Canada 4 96 351
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Health Canada 6 94 351
2019 Health Products and Food Branch 6 94 100
2019 Biologics and Genetic Therapies Directorate 0 100 15

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Health Canada 7 93 351
2019 Health Products and Food Branch 8 92 100

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Health Canada 53 47 351
2019 Health Products and Food Branch 58 42 100
2019 Biologics and Genetic Therapies Directorate 59 41 15

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Health Canada 5 95 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Health Canada 17 83 318

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Health Canada 2 98 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Health Canada 3 97 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Health Canada 5 95 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Health Canada 5 95 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Health Canada 9 91 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Health Canada 12 88 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Health Canada 11 89 318

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Health Canada 21 79 318
2019 Biologics and Genetic Therapies Directorate 37 63 14

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Health Canada 8 92 318

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Health Canada 42 58 318
2019 Biologics and Genetic Therapies Directorate 64 36 14

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129
2019 Health Canada 2 98 318

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Health Canada 60 40 318
2019 Biologics and Genetic Therapies Directorate 63 37 14

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Health Canada 3 97 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Health Canada 10 90 318
2019 Biologics and Genetic Therapies Directorate 0 100 14

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Health Canada 8 92 5419
2019 Health Products and Food Branch 11 89 1264
2019 Biologics and Genetic Therapies Directorate 11 89 193

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Health Canada 18 13 20 3 3 33 10 54 11 5422
2019 Health Products and Food Branch 16 12 21 4 3 33 11 50 13 1261
2019 Biologics and Genetic Therapies Directorate 13 11 20 4 4 35 14 46 15 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 18 14 18 5 3 24 18 55 13 62

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Health Canada 36 28 17 3 2 12 2 74 7 5417
2019 Health Products and Food Branch 35 26 18 4 2 13 2 71 7 1264
2019 Biologics and Genetic Therapies Directorate 40 28 13 3 3 10 3 79 6 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 45 22 12 3 2 8 8 80 5 62
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Health Canada 23 28 21 13 14 0 1 51 27 5431
2019 Health Products and Food Branch 23 27 23 12 13 0 1 52 25 1264
2019 Biologics and Genetic Therapies Directorate 26 28 19 12 15 0 1 54 27 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 30 28 16 12 14 0 0 58 26 62

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Health Canada 19 30 25 15 10 0 1 49 25 5435
2019 Health Products and Food Branch 17 30 25 16 11 0 1 47 27 1268
2019 Biologics and Genetic Therapies Directorate 18 28 25 16 11 0 1 47 28 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 13 22 23 21 18 0 3 35 41 62

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Health Canada 26 31 22 12 7 0 2 58 19 5410
2019 Health Products and Food Branch 27 30 23 12 7 0 2 58 19 1261
2019 Biologics and Genetic Therapies Directorate 33 33 19 11 4 0 1 66 15 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 20 23 35 17 5 0 0 44 22 61

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Health Canada 24 25 23 14 12 1 1 51 26 5409
2019 Health Products and Food Branch 23 24 24 14 12 1 2 49 26 1258
2019 Biologics and Genetic Therapies Directorate 30 23 23 12 10 1 1 54 22 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 16 17 31 17 17 0 2 34 35 62

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Health Canada 48 25 12 5 4 0 5 77 10 5408
2019 Health Products and Food Branch 44 25 12 7 5 0 6 74 13 1258
2019 Biologics and Genetic Therapies Directorate 49 24 11 6 6 0 5 76 12 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 32 22 16 12 12 0 6 58 26 62

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Health Canada 32 30 19 10 8 0 1 63 18 5412
2019 Health Products and Food Branch 32 28 19 11 8 0 1 61 20 1262
2019 Biologics and Genetic Therapies Directorate 33 31 19 7 8 1 1 66 15 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 27 26 20 12 13 0 2 54 25 61

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Health Canada 29 36 20 8 5 1 1 66 13 5410
2019 Health Products and Food Branch 29 35 20 8 5 0 2 66 13 1254
2019 Biologics and Genetic Therapies Directorate 36 33 20 5 4 0 3 71 9 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 21 42 20 6 8 0 3 65 14 61

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Health Canada 25 34 22 11 6 1 1 60 18 5403
2019 Health Products and Food Branch 27 32 22 10 5 0 3 61 16 1254
2019 Biologics and Genetic Therapies Directorate 35 29 22 7 4 0 4 66 11 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 27 25 29 13 3 0 3 54 16 61

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Health Canada 32 31 19 10 6 0 1 64 16 5396
2019 Health Products and Food Branch 34 31 18 9 5 0 2 67 15 1252
2019 Biologics and Genetic Therapies Directorate 38 31 20 5 2 0 3 72 7 190
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 31 34 22 6 3 0 3 68 10 61

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Health Canada 43 27 15 7 7 0 1 71 14 5398
2019 Health Products and Food Branch 42 25 16 8 7 0 2 69 16 1252
2019 Biologics and Genetic Therapies Directorate 46 23 15 11 4 1 2 70 15 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 37 25 14 14 6 2 2 65 21 60

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Health Canada 34 32 19 8 5 0 1 68 13 5398
2019 Health Products and Food Branch 37 32 18 7 4 0 2 70 11 1252
2019 Biologics and Genetic Therapies Directorate 36 33 17 8 4 0 2 71 12 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 31 22 23 13 8 0 3 55 21 60

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Health Canada 52 24 12 5 4 0 2 78 9 5391
2019 Health Products and Food Branch 48 25 16 5 4 0 2 75 9 1254
2019 Biologics and Genetic Therapies Directorate 36 30 21 5 9 0 0 66 13 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 30 31 22 2 14 0 0 61 17 61

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Health Canada 72 12 4 2 2 1 7 91 4 5392
2019 Health Products and Food Branch 70 14 5 2 2 0 7 90 4 1252
2019 Biologics and Genetic Therapies Directorate 74 12 4 3 1 0 6 91 4 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 65 13 8 5 2 0 8 85 7 61

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Health Canada 72 11 6 3 4 1 3 87 7 5395
2019 Health Products and Food Branch 69 13 7 3 3 1 3 86 7 1259
2019 Biologics and Genetic Therapies Directorate 75 9 5 3 2 1 5 89 5 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 72 7 7 2 5 2 6 85 7 62

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Health Canada 57 26 9 3 2 0 2 85 6 5380
2019 Health Products and Food Branch 57 27 10 3 2 0 2 85 5 1260
2019 Biologics and Genetic Therapies Directorate 58 27 9 2 2 0 3 87 4 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 61 19 9 3 3 0 5 84 7 62

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Health Canada 60 19 9 5 5 0 2 81 9 5381
2019 Health Products and Food Branch 60 19 9 5 5 0 1 81 10 1256
2019 Biologics and Genetic Therapies Directorate 61 18 11 3 3 0 3 82 7 191
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 59 18 11 3 6 0 3 79 10 62

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Health Canada 55 12 5 2 1 0 25 90 4 5360
2019 Health Products and Food Branch 52 12 5 2 1 0 29 90 3 1249
2019 Biologics and Genetic Therapies Directorate 52 10 4 1 0 0 34 93 1 189
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 46 15 3 2 0 0 34 93 3 58

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Health Canada 69 17 6 2 1 0 6 91 3 5380
2019 Health Products and Food Branch 69 16 6 1 1 0 7 91 2 1253
2019 Biologics and Genetic Therapies Directorate 74 10 3 2 0 0 11 94 2 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 78 6 5 5 0 0 6 90 5 60

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Health Canada 70 14 5 3 4 1 3 88 7 5400
2019 Health Products and Food Branch 69 14 5 4 3 1 4 87 7 1262
2019 Biologics and Genetic Therapies Directorate 71 15 6 2 2 0 5 91 4 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 68 12 3 3 6 0 8 87 9 62

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Health Canada 52 27 12 4 2 0 2 82 6 5389
2019 Health Products and Food Branch 53 28 10 4 1 0 3 84 5 1259
2019 Biologics and Genetic Therapies Directorate 52 28 12 2 0 1 5 85 3 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 43 33 11 6 0 2 6 82 6 62

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Health Canada 15 35 34 11 4 0 0 51 15 5437
2019 Health Products and Food Branch 14 36 33 13 3 0 0 51 16 1266
2019 Biologics and Genetic Therapies Directorate 15 37 34 11 3 0 0 52 14 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 12 27 34 21 6 0 0 39 27 62

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Health Canada 9 16 40 24 10 0 0 34 25 5396
2019 Health Products and Food Branch 9 17 40 24 10 0 0 34 26 1254
2019 Biologics and Genetic Therapies Directorate 9 15 36 29 11 0 0 40 24 189
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 14 25 35 20 6 0 0 26 39 61

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Health Canada 39 39 12 6 2 2 0 80 8 5415
2019 Health Products and Food Branch 39 42 12 5 2 1 0 81 7 1261
2019 Biologics and Genetic Therapies Directorate 46 40 8 4 1 1 0 87 5 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 45 44 3 6 2 0 0 89 8 61

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Health Canada 28 36 16 11 6 1 0 65 18 5428
2019 Health Products and Food Branch 28 36 15 13 6 1 0 66 19 1264
2019 Biologics and Genetic Therapies Directorate 30 40 14 11 5 1 0 70 16 193
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 35 31 10 16 8 0 0 66 24 61
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Health Canada 19 81 5430
2019 Health Products and Food Branch 20 80 1266
2019 Biologics and Genetic Therapies Directorate 13 87 194
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 12 88 62

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Health Canada 83 17 1034
2019 Health Products and Food Branch 87 13 251
2019 Biologics and Genetic Therapies Directorate 85 15 26

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Health Canada 52 33 4 7 3 1 0 85 11 844
2019 Health Products and Food Branch 43 40 6 8 1 0 0 84 9 212
2019 Biologics and Genetic Therapies Directorate 48 24 14 10 5 0 0 72 14 21
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Health Canada 23 31 22 11 10 2 1 24 76 5405
2019 Health Products and Food Branch 23 31 23 10 9 2 1 24 76 1259
2019 Biologics and Genetic Therapies Directorate 25 33 18 11 9 4 1 26 74 192
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 38 22 21 6 9 4 0 39 61 62

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Health Canada 57 43 4038
2019 Health Products and Food Branch 55 45 930
2019 Biologics and Genetic Therapies Directorate 51 49 138
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 41 59 37

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Health Canada 40 60 3958
2019 Health Products and Food Branch 43 57 912
2019 Biologics and Genetic Therapies Directorate 38 62 134
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 44 56 35

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Health Canada 12 24 18 18 19 2 7 39 41 3956
2019 Health Products and Food Branch 10 25 19 18 18 2 8 39 40 911
2019 Biologics and Genetic Therapies Directorate 8 30 14 16 20 3 9 44 40 134
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 8 34 7 19 27 0 6 44 48 36

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Health Canada 6 15 16 21 34 2 6 23 60 3960
2019 Health Products and Food Branch 5 18 16 20 32 2 7 26 57 914
2019 Biologics and Genetic Therapies Directorate 4 19 17 18 34 3 6 25 57 134
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 5 13 10 23 37 3 8 21 68 36

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Health Canada 37 19 15 9 11 1 7 62 22 5333
2019 Health Products and Food Branch 41 19 14 8 8 1 9 66 19 1241
2019 Biologics and Genetic Therapies Directorate 41 21 13 6 7 0 11 70 15 188
2019 Director General's Office / Office of Regulatory Affairs / Office of Policy and International Collaboration / Office of Business Integration and Risk Management / Office of Quality and Information Management 43 25 13 3 10 0 6 73 14 60
Date modified: