2019 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	49	5	12	3	0	81	14	1384
2019	Provides services to public - French only	37	46	14	3	0	0	83	3	39
2019	Provides services to public - Both English and French	36	48	7	8	2	0	84	10	717
2017	Provides services to public - English only	27	48	6	13	6	0	76	19	1283
2017	Provides services to public - French only	26	57	10	7	0	0	83	7	32
2017	Provides services to public - Both English and French	31	49	6	8	6	0	80	14	701
2014	Provides services to public - English only	26	46	6	14	7	0	73	21	1417
2014	Provides services to public - French only	11	75	8	6	0	0	86	6	41
2014	Provides services to public - Both English and French	23	50	8	12	7	0	73	19	742
2011	Provides services to public - English only	32	46	3	13	6	0	78	19	2067
2011	Provides services to public - French only	38	48	6	5	2	0	86	7	76
2011	Provides services to public - Both English and French	35	46	5	9	4	0	82	13	983
2008	Provides services to public - English only	32	49	4	10	5	0	81	15	1898
2008	Provides services to public - French only	51	38	7	1	0	3	92	1	71
2008	Provides services to public - Both English and French	36	49	5	7	3	0	85	10	876

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	78	13	4	1	1	0	2	93	2	1384
2019	Provides services to public - French only	35	47	10	8	0	0	0	82	8	39
2019	Provides services to public - Both English and French	52	26	9	9	3	0	1	79	12	717
2017	Provides services to public - English only	79	13	3	1	1	0	4	95	1	1284
2017	Provides services to public - French only	31	47	10	6	6	0	0	78	12	32
2017	Provides services to public - Both English and French	49	29	7	10	5	0	1	78	15	701
2014	Provides services to public - English only	76	13	5	1	1	0	3	93	2	1419
2014	Provides services to public - French only	24	53	8	3	0	0	12	88	3	41
2014	Provides services to public - Both English and French	42	31	9	11	5	1	1	74	16	741
2011	Provides services to public - English only	79	11	4	1	1	0	3	94	2	2067
2011	Provides services to public - French only	47	41	7	3	2	0	0	88	5	74
2011	Provides services to public - Both English and French	47	27	9	11	5	0	1	75	16	982
2008	Provides services to public - English only	79	12	3	1	1	0	3	95	2	1903
2008	Provides services to public - French only	57	21	7	1	0	6	9	90	1	71
2008	Provides services to public - Both English and French	49	26	7	11	5	0	1	76	17	877

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	35	6	13	5	0	76	18	1387
2019	Provides services to public - French only	18	54	18	9	0	0	73	9	39
2019	Provides services to public - Both English and French	37	40	8	11	4	0	77	15	715
2017	Provides services to public - English only	37	37	8	11	7	0	74	18	1283
2017	Provides services to public - French only	26	53	16	5	0	0	79	5	32
2017	Provides services to public - Both English and French	35	36	11	9	7	2	73	17	701
2014	Provides services to public - English only	38	35	8	11	8	0	73	18	1418
2014	Provides services to public - French only	17	63	6	7	1	6	85	8	41
2014	Provides services to public - Both English and French	34	39	9	11	8	0	72	19	742
2011	Provides services to public - English only	40	36	5	12	7	0	76	19	2069
2011	Provides services to public - French only	31	44	14	11	0	0	75	11	76
2011	Provides services to public - Both English and French	38	36	9	10	6	1	75	16	978

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	41	10	17	6	68	23	1381
2019	Provides services to public - French only	32	44	11	14	0	76	14	39
2019	Provides services to public - Both English and French	31	40	14	11	5	70	16	713
2017	Provides services to public - English only	23	37	8	19	13	60	32	1283
2017	Provides services to public - French only	18	48	11	22	0	67	22	31
2017	Provides services to public - Both English and French	24	40	15	11	10	64	21	701
2014	Provides services to public - English only	17	38	10	22	14	55	35	1417
2014	Provides services to public - French only	13	42	33	10	2	55	12	41
2014	Provides services to public - Both English and French	15	38	14	20	14	53	33	741
2011	Provides services to public - English only	27	39	9	15	8	67	23	2070
2011	Provides services to public - French only	19	41	20	16	4	60	20	75
2011	Provides services to public - Both English and French	27	41	14	11	6	69	17	981
2008	Provides services to public - English only	25	42	11	14	8	67	22	1901
2008	Provides services to public - French only	18	51	16	13	2	69	14	71
2008	Provides services to public - Both English and French	27	41	15	12	4	68	17	876

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	40	7	9	4	80	13	1376
2019	Provides services to public - French only	36	44	19	2	0	80	2	38
2019	Provides services to public - Both English and French	45	40	7	6	2	85	8	709
2017	Provides services to public - English only	41	36	6	11	5	78	16	1280
2017	Provides services to public - French only	24	55	21	0	0	79	0	32
2017	Provides services to public - Both English and French	46	40	8	3	3	86	7	698
2014	Provides services to public - English only	37	40	8	9	5	78	14	1418
2014	Provides services to public - French only	20	59	6	15	0	79	15	41
2014	Provides services to public - Both English and French	34	43	9	10	4	77	14	741

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	31	13	13	10	0	63	23	1382
2019	Provides services to public - French only	26	38	16	18	3	0	64	21	39
2019	Provides services to public - Both English and French	36	33	18	9	4	0	69	13	715
2017	Provides services to public - English only	32	32	13	10	11	1	65	22	1281
2017	Provides services to public - French only	20	47	16	2	12	3	70	14	32
2017	Provides services to public - Both English and French	35	30	13	12	10	1	64	22	699
2014	Provides services to public - English only	29	30	13	14	13	1	59	28	1417
2014	Provides services to public - French only	15	41	26	7	9	1	57	16	41
2014	Provides services to public - Both English and French	23	36	18	13	9	1	59	22	740
2011	Provides services to public - English only	33	35	11	12	9	0	69	20	2072
2011	Provides services to public - French only	21	37	20	12	8	2	60	20	76
2011	Provides services to public - Both English and French	31	35	15	10	8	1	66	18	983

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	40	10	7	2	81	9	1385
2019	Provides services to public - French only	44	40	13	3	0	84	3	39
2019	Provides services to public - Both English and French	45	38	9	5	4	82	9	716
2017	Provides services to public - English only	43	40	7	6	3	83	10	1283
2017	Provides services to public - French only	20	50	18	12	0	70	12	32
2017	Provides services to public - Both English and French	43	40	11	4	2	83	6	700
2014	Provides services to public - English only	35	43	10	7	6	78	12	1420
2014	Provides services to public - French only	15	55	26	4	0	70	4	41
2014	Provides services to public - Both English and French	32	44	10	10	4	76	14	740
2011	Provides services to public - English only	42	39	10	6	3	81	10	2068
2011	Provides services to public - French only	38	52	7	3	0	90	3	76
2011	Provides services to public - Both English and French	40	41	10	6	3	81	9	983
2008	Provides services to public - English only	39	41	10	5	4	81	9	1886
2008	Provides services to public - French only	41	52	6	1	0	93	1	71
2008	Provides services to public - Both English and French	45	39	8	5	3	84	8	869

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	36	17	17	8	0	0	58	25	1384
2019	Provides services to public - French only	18	30	40	12	0	0	0	48	12	39
2019	Provides services to public - Both English and French	25	37	20	11	6	0	0	62	18	717
2017	Provides services to public - English only	22	33	16	16	13	0	0	56	29	1281
2017	Provides services to public - French only	12	41	27	9	12	0	0	53	20	32
2017	Provides services to public - Both English and French	24	37	16	11	11	0	0	61	23	699
2014	Provides services to public - English only	19	33	18	17	13	0	0	52	30	1417
2014	Provides services to public - French only	17	30	18	30	3	1	0	48	34	41
2014	Provides services to public - Both English and French	17	35	22	13	14	0	0	52	26	741
2011	Provides services to public - English only	19	36	16	16	13	1	0	55	29	2068
2011	Provides services to public - French only	20	36	29	11	2	0	2	57	14	76
2011	Provides services to public - Both English and French	21	34	18	14	13	0	0	55	27	983

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	45	14	10	4	0	72	15	1378
2019	Provides services to public - French only	21	37	35	6	1	0	58	7	39
2019	Provides services to public - Both English and French	26	49	12	8	4	0	76	12	716
2017	Provides services to public - English only	28	44	10	11	5	1	73	17	1283
2017	Provides services to public - French only	17	56	10	5	12	0	73	17	32
2017	Provides services to public - Both English and French	26	48	11	9	5	0	74	14	697

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	42	11	7	3	1	0	80	9	1378
2019	Provides services to public - French only	24	68	6	2	0	0	0	92	2	39
2019	Provides services to public - Both English and French	40	42	11	5	2	0	0	82	7	716
2017	Provides services to public - English only	35	41	10	9	4	0	1	77	13	1280
2017	Provides services to public - French only	25	53	10	12	0	0	0	79	12	32
2017	Provides services to public - Both English and French	37	44	13	3	2	0	0	81	5	698
2014	Provides services to public - English only	32	40	13	7	6	1	0	73	14	1419
2014	Provides services to public - French only	14	58	18	5	0	6	0	76	5	41
2014	Provides services to public - Both English and French	29	45	15	7	3	1	0	75	10	739
2011	Provides services to public - English only	34	42	12	7	4	1	0	77	11	2067
2011	Provides services to public - French only	24	55	10	9	1	2	0	80	10	76
2011	Provides services to public - Both English and French	33	45	12	6	3	1	0	79	9	983
2008	Provides services to public - English only	38	42	9	5	4	1	0	82	9	1895
2008	Provides services to public - French only	45	46	4	2	0	0	3	94	2	71
2008	Provides services to public - Both English and French	45	37	12	4	2	0	0	82	6	876

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	37	17	12	8	0	64	19	1384
2019	Provides services to public - French only	25	38	30	5	2	0	63	7	39
2019	Provides services to public - Both English and French	33	36	15	9	7	0	69	16	714
2017	Provides services to public - English only	26	32	17	11	13	1	59	25	1281
2017	Provides services to public - French only	14	44	28	2	12	0	58	14	32
2017	Provides services to public - Both English and French	28	38	15	13	6	0	66	19	700

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	56	32	8	3	1	0	89	4	1383
2019	Provides services to public - French only	45	43	7	5	0	0	88	5	39
2019	Provides services to public - Both English and French	53	35	7	3	2	0	89	5	716
2017	Provides services to public - English only	63	26	6	2	2	1	90	4	1282
2017	Provides services to public - French only	30	49	7	3	12	0	79	14	32
2017	Provides services to public - Both English and French	54	37	7	1	1	0	92	1	696
2014	Provides services to public - English only	63	27	6	3	2	0	90	4	1416
2014	Provides services to public - French only	32	55	11	1	0	0	87	1	41
2014	Provides services to public - Both English and French	59	29	7	4	1	0	88	5	742
2011	Provides services to public - English only	63	29	5	2	1	0	92	3	2068
2011	Provides services to public - French only	48	45	4	3	0	0	93	3	76
2011	Provides services to public - Both English and French	58	34	5	2	1	0	92	3	979

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	39	13	13	7	0	0	67	20	1379
2019	Provides services to public - French only	15	39	30	14	1	0	0	54	16	39
2019	Provides services to public - Both English and French	29	40	17	10	4	0	0	69	14	715
2017	Provides services to public - English only	26	42	9	14	8	0	1	69	22	1279
2017	Provides services to public - French only	11	54	14	10	12	0	0	65	21	32
2017	Provides services to public - Both English and French	29	43	11	9	7	0	0	73	16	695
2014	Provides services to public - English only	21	41	13	13	12	0	0	62	25	1415
2014	Provides services to public - French only	10	45	28	15	3	0	0	54	18	41
2014	Provides services to public - Both English and French	19	41	16	14	10	0	0	60	25	741
2011	Provides services to public - English only	28	43	10	10	8	0	0	71	19	2067
2011	Provides services to public - French only	24	35	24	9	8	0	1	59	16	76
2011	Provides services to public - Both English and French	26	41	14	11	7	1	0	67	19	981

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	39	15	10	6	0	69	16	1384
2019	Provides services to public - French only	22	27	35	16	0	0	49	16	39
2019	Provides services to public - Both English and French	35	35	18	7	5	0	70	12	717
2017	Provides services to public - English only	32	37	13	11	7	0	69	18	1280
2017	Provides services to public - French only	11	56	16	5	12	0	67	16	32
2017	Provides services to public - Both English and French	32	36	17	11	4	0	68	15	696
2014	Provides services to public - English only	27	38	14	11	10	0	65	21	1418
2014	Provides services to public - French only	16	37	32	12	1	1	54	14	41
2014	Provides services to public - Both English and French	23	36	19	13	9	0	59	22	742

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	39	16	11	6	67	16	1366
2019	Provides services to public - French only	20	29	33	18	0	49	18	39
2019	Provides services to public - Both English and French	30	40	18	9	3	71	12	710
2017	Provides services to public - English only	30	38	13	12	7	69	18	1281
2017	Provides services to public - French only	13	58	15	3	12	71	14	32
2017	Provides services to public - Both English and French	29	39	14	14	4	68	18	696
2014	Provides services to public - English only	25	37	16	12	10	62	22	1418
2014	Provides services to public - French only	16	32	34	13	5	48	18	41
2014	Provides services to public - Both English and French	20	39	22	13	6	59	19	742
2011	Provides services to public - English only	33	39	13	10	5	72	15	2069
2011	Provides services to public - French only	23	45	22	7	2	68	10	76
2011	Provides services to public - Both English and French	32	39	15	9	4	71	13	982

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	37	10	6	1	0	83	7	1379
2019	Provides services to public - French only	30	57	7	6	0	0	87	6	39
2019	Provides services to public - Both English and French	45	43	8	3	1	0	88	5	717
2017	Provides services to public - English only	51	33	9	3	3	0	85	6	1280
2017	Provides services to public - French only	28	53	7	0	12	0	81	12	32
2017	Provides services to public - Both English and French	46	38	10	4	2	0	85	6	696
2014	Provides services to public - English only	47	37	8	4	3	0	85	7	1418
2014	Provides services to public - French only	30	59	9	1	0	1	90	1	41
2014	Provides services to public - Both English and French	40	41	13	5	2	0	81	7	741
2011	Provides services to public - English only	50	38	7	3	2	0	88	5	2070
2011	Provides services to public - French only	44	48	5	3	0	0	92	3	76
2011	Provides services to public - Both English and French	46	41	7	4	2	0	88	5	983
2008	Provides services to public - English only	48	40	6	4	2	0	88	6	1904
2008	Provides services to public - French only	49	47	5	0	0	0	95	0	71
2008	Provides services to public - Both English and French	51	38	5	4	1	0	89	6	875

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	37	18	10	6	2	65	16	1383
2019	Provides services to public - French only	38	38	16	5	3	0	76	8	39
2019	Provides services to public - Both English and French	36	34	15	10	4	1	71	14	715
2017	Provides services to public - English only	24	38	19	8	4	5	67	13	1282
2017	Provides services to public - French only	23	67	2	5	2	0	90	8	32
2017	Provides services to public - Both English and French	31	35	20	9	3	2	67	13	700
2014	Provides services to public - English only	28	34	21	9	6	2	63	15	1417
2014	Provides services to public - French only	37	46	11	6	0	0	83	6	41
2014	Provides services to public - Both English and French	34	33	19	8	4	2	68	12	742
2011	Provides services to public - English only	25	33	24	9	6	2	59	16	2071
2011	Provides services to public - French only	33	43	11	10	2	1	77	12	76
2011	Provides services to public - Both English and French	27	34	20	10	6	2	62	17	978
2008	Provides services to public - English only	23	37	24	9	6	1	61	15	1903
2008	Provides services to public - French only	24	53	13	9	1	0	77	10	71
2008	Provides services to public - Both English and French	28	34	22	10	6	1	62	16	878

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	24	38	17	8	0	1	26	36	1386
2019	Provides services to public - French only	11	42	29	8	7	2	2	16	55	39
2019	Provides services to public - Both English and French	7	27	37	17	9	1	1	27	35	717
2017	Provides services to public - English only	11	23	38	16	8	0	5	25	36	1281
2017	Provides services to public - French only	3	39	34	20	2	0	3	23	43	32
2017	Provides services to public - Both English and French	11	22	39	18	7	0	3	26	34	697
2014	Provides services to public - English only	13	29	34	16	5	1	1	22	43	1411
2014	Provides services to public - French only	8	31	37	24	1	0	0	25	38	40
2014	Provides services to public - Both English and French	11	31	35	18	4	0	1	22	42	741
2011	Provides services to public - English only	13	29	34	16	6	1	3	22	43	2061
2011	Provides services to public - French only	11	34	25	26	5	0	0	30	45	74
2011	Provides services to public - Both English and French	12	29	34	16	6	1	2	22	42	974
2008	Provides services to public - English only	10	27	38	16	6	0	3	23	38	1894
2008	Provides services to public - French only	5	30	32	17	9	1	6	28	37	67
2008	Provides services to public - Both English and French	7	34	36	15	6	0	2	21	42	870

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	23	30	19	12	1	1	32	38	1384
2019	Provides services to public - French only	21	21	38	5	12	3	0	17	43	39
2019	Provides services to public - Both English and French	9	23	32	23	12	2	1	36	32	714
2017	Provides services to public - English only	14	28	25	19	9	2	3	29	44	1279
2017	Provides services to public - French only	20	18	40	7	7	3	5	16	40	32
2017	Provides services to public - Both English and French	10	26	34	17	9	2	2	27	37	698
2014	Provides services to public - English only	20	26	31	13	7	2	2	21	47	1413
2014	Provides services to public - French only	16	29	22	16	8	7	0	27	50	41
2014	Provides services to public - Both English and French	19	29	32	13	5	1	1	19	49	741
2011	Provides services to public - English only	15	23	32	17	8	2	3	26	40	2052
2011	Provides services to public - French only	12	23	32	21	7	2	2	30	37	74
2011	Provides services to public - Both English and French	15	26	28	19	7	3	2	28	43	975
2008	Provides services to public - English only	14	22	32	19	9	1	3	29	38	1890
2008	Provides services to public - French only	1	18	35	22	12	7	6	39	22	67
2008	Provides services to public - Both English and French	10	26	32	20	8	1	3	29	38	874

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	26	31	14	9	1	2	23	44	1382
2019	Provides services to public - French only	28	37	18	11	7	0	0	18	65	39
2019	Provides services to public - Both English and French	16	30	27	16	8	2	1	24	48	717
2017	Provides services to public - English only	16	23	31	16	7	2	5	25	42	1279
2017	Provides services to public - French only	34	47	12	0	0	6	0	0	87	32
2017	Provides services to public - Both English and French	19	25	32	13	6	1	4	20	46	698
2014	Provides services to public - English only	29	26	23	13	5	2	3	18	57	1410
2014	Provides services to public - French only	28	31	16	16	0	10	0	17	65	40
2014	Provides services to public - Both English and French	31	30	25	8	3	1	2	12	62	741
2011	Provides services to public - English only	19	25	29	15	6	2	4	22	47	2059
2011	Provides services to public - French only	22	35	24	8	7	3	0	16	59	74
2011	Provides services to public - Both English and French	21	28	27	13	6	2	3	20	52	977
2008	Provides services to public - English only	16	25	33	15	7	2	3	23	43	1886
2008	Provides services to public - French only	1	19	28	20	17	8	7	43	24	67
2008	Provides services to public - Both English and French	14	28	32	15	5	2	4	21	45	871

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	5	12	29	34	16	1	4	52	18	1381
2019	Provides services to public - French only	2	37	31	19	10	2	0	29	39	39
2019	Provides services to public - Both English and French	7	17	33	25	15	1	2	41	24	715
2017	Provides services to public - English only	7	9	30	28	17	1	8	49	18	1267
2017	Provides services to public - French only	0	23	51	19	7	0	0	26	23	32
2017	Provides services to public - Both English and French	6	17	32	26	11	1	7	40	25	697
2014	Provides services to public - English only	8	14	29	31	12	1	4	46	23	1407
2014	Provides services to public - French only	3	12	48	12	19	6	0	33	16	40
2014	Provides services to public - Both English and French	10	19	33	25	9	1	3	35	30	740
2011	Provides services to public - English only	7	13	34	29	12	1	5	43	21	2049
2011	Provides services to public - French only	15	22	32	22	8	1	0	30	37	74
2011	Provides services to public - Both English and French	12	20	33	21	8	2	4	30	34	971
2008	Provides services to public - English only	5	13	35	29	12	1	5	43	19	1891
2008	Provides services to public - French only	5	17	28	30	12	2	5	45	24	68
2008	Provides services to public - Both English and French	8	23	33	22	9	1	4	32	33	871

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	23	26	19	12	1	2	32	41	1384
2019	Provides services to public - French only	9	28	33	19	10	0	2	30	37	39
2019	Provides services to public - Both English and French	13	22	28	21	13	1	2	36	35	718
2017	Provides services to public - English only	22	20	28	15	10	1	4	26	44	1276
2017	Provides services to public - French only	14	17	35	19	7	0	8	29	34	32
2017	Provides services to public - Both English and French	15	22	28	16	11	2	4	29	40	697
2014	Provides services to public - English only	29	27	22	13	7	1	2	20	57	1414
2014	Provides services to public - French only	12	34	21	20	12	1	0	33	46	40
2014	Provides services to public - Both English and French	30	28	21	13	6	0	2	20	59	742
2011	Provides services to public - English only	26	26	24	13	7	1	3	21	54	2058
2011	Provides services to public - French only	14	24	33	19	9	0	1	29	39	74
2011	Provides services to public - Both English and French	23	26	26	14	7	1	3	22	51	975
2008	Provides services to public - English only	20	26	27	16	9	1	3	25	47	1892
2008	Provides services to public - French only	4	27	29	21	15	0	5	38	32	68
2008	Provides services to public - Both English and French	18	28	29	14	7	1	3	22	48	872

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	21	27	17	12	2	2	31	41	1380
2019	Provides services to public - French only	14	45	21	12	7	2	0	19	60	39
2019	Provides services to public - Both English and French	13	26	25	17	13	3	3	32	42	715
2017	Provides services to public - English only	18	22	26	16	11	3	4	29	43	1280
2017	Provides services to public - French only	18	41	21	13	5	3	0	18	60	32
2017	Provides services to public - Both English and French	13	23	30	18	12	2	3	30	38	696
2014	Provides services to public - English only	16	20	27	21	11	3	3	33	38	1410
2014	Provides services to public - French only	15	41	23	8	6	7	0	15	61	40
2014	Provides services to public - Both English and French	19	23	29	19	6	1	3	26	43	739
2011	Provides services to public - English only	13	21	27	20	13	2	5	36	36	2053
2011	Provides services to public - French only	15	33	24	12	9	3	3	23	51	73
2011	Provides services to public - Both English and French	14	22	27	19	11	2	4	32	39	975
2008	Provides services to public - English only	15	21	26	20	12	2	5	34	38	1893
2008	Provides services to public - French only	12	18	37	23	7	0	3	31	31	67
2008	Provides services to public - Both English and French	14	26	27	20	9	1	4	30	42	874

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	26	27	15	10	2	2	26	45	1381
2019	Provides services to public - French only	14	42	13	17	12	2	0	29	58	39
2019	Provides services to public - Both English and French	14	25	29	19	9	2	2	29	40	717
2017	Provides services to public - English only	18	25	29	13	7	3	5	22	47	1282
2017	Provides services to public - French only	22	35	28	10	5	0	0	15	58	31
2017	Provides services to public - Both English and French	13	21	40	14	6	1	5	22	36	697
2014	Provides services to public - English only	28	26	25	10	6	3	2	16	57	1414
2014	Provides services to public - French only	21	29	28	12	8	1	0	20	51	40
2014	Provides services to public - Both English and French	23	27	31	10	6	1	2	16	52	740

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	21	31	22	12	0	1	35	34	1386
2019	Provides services to public - French only	3	12	41	34	10	0	0	44	15	39
2019	Provides services to public - Both English and French	9	16	38	23	12	1	1	35	26	716

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	79	8	6	1	1	0	5	92	2	1385
2019	Provides services to public - French only	47	32	2	0	4	0	16	94	4	39
2019	Provides services to public - Both English and French	60	21	6	6	4	0	3	84	10	714
2017	Provides services to public - English only	77	9	4	0	1	0	7	94	2	1286
2017	Provides services to public - French only	60	37	0	0	3	0	0	97	3	31
2017	Provides services to public - Both English and French	55	24	7	7	5	0	2	81	12	699
2014	Provides services to public - English only	81	7	4	0	1	0	6	94	1	1421
2014	Provides services to public - French only	43	49	2	0	0	0	6	98	0	41
2014	Provides services to public - Both English and French	56	23	8	4	6	1	3	82	10	742
2011	Provides services to public - English only	78	8	5	1	1	1	7	93	2	2068
2011	Provides services to public - French only	63	28	4	1	0	0	3	94	1	76
2011	Provides services to public - Both English and French	59	20	7	6	5	0	3	82	12	983
2008	Provides services to public - English only	75	7	4	0	1	0	13	94	2	1901
2008	Provides services to public - French only	75	16	3	0	0	0	5	97	0	71
2008	Provides services to public - Both English and French	59	17	6	9	6	0	4	79	15	877

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	35	16	12	8	2	1	64	20	1381
2019	Provides services to public - French only	15	37	28	3	11	3	3	55	15	39
2019	Provides services to public - Both English and French	27	35	17	10	6	3	1	65	17	717
2017	Provides services to public - English only	27	31	15	11	11	2	2	61	23	1286
2017	Provides services to public - French only	18	42	18	11	0	7	5	68	12	32
2017	Provides services to public - Both English and French	21	38	16	10	10	3	2	62	21	701
2014	Provides services to public - English only	30	34	13	12	8	2	1	66	21	1421
2014	Provides services to public - French only	8	40	30	3	16	3	0	49	20	41
2014	Provides services to public - Both English and French	19	41	19	10	9	2	1	61	19	742

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	32	11	10	6	0	0	73	16	1384
2019	Provides services to public - French only	35	36	9	12	7	0	0	71	20	39
2019	Provides services to public - Both English and French	44	33	9	8	5	0	0	77	13	715
2017	Provides services to public - English only	39	31	10	10	8	0	1	71	19	1284
2017	Provides services to public - French only	28	54	15	2	0	0	0	83	2	32
2017	Provides services to public - Both English and French	37	34	12	10	6	0	1	72	16	699
2014	Provides services to public - English only	40	28	10	12	9	1	1	69	21	1422
2014	Provides services to public - French only	25	37	23	13	2	0	0	62	15	41
2014	Provides services to public - Both English and French	36	38	11	9	6	0	0	74	15	743

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	38	9	10	3	0	78	13	1381
2019	Provides services to public - French only	34	45	20	0	2	0	79	2	39
2019	Provides services to public - Both English and French	44	39	9	5	3	0	83	8	713
2017	Provides services to public - English only	34	42	10	8	6	1	76	13	1282
2017	Provides services to public - French only	34	61	5	0	0	0	95	0	32
2017	Provides services to public - Both English and French	35	41	11	10	2	0	77	12	698
2014	Provides services to public - English only	34	41	12	8	3	0	76	12	1423
2014	Provides services to public - French only	21	56	21	0	2	0	77	2	41
2014	Provides services to public - Both English and French	30	48	11	8	3	0	78	11	743

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	42	13	6	3	1	78	9	1384
2019	Provides services to public - French only	21	45	22	12	0	0	66	12	39
2019	Provides services to public - Both English and French	34	45	14	5	2	0	79	7	717

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	28	17	5	4	1	4	73	9	1388
2019	Provides services to public - French only	18	48	18	7	7	0	2	68	14	39
2019	Provides services to public - Both English and French	41	34	12	5	2	1	4	80	8	714

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	33	12	9	6	0	0	73	15	1389
2019	Provides services to public - French only	24	32	27	2	15	0	0	56	17	40
2019	Provides services to public - Both English and French	35	38	11	9	6	0	0	74	15	715
2017	Provides services to public - English only	42	31	10	10	6	0	1	74	16	1285
2017	Provides services to public - French only	26	38	31	5	0	0	0	64	5	32
2017	Provides services to public - Both English and French	33	36	14	11	6	0	0	69	18	700
2014	Provides services to public - English only	35	34	12	10	8	1	0	70	18	1423
2014	Provides services to public - French only	15	54	17	5	9	0	0	69	14	41
2014	Provides services to public - Both English and French	27	39	16	10	7	0	0	67	17	741
2011	Provides services to public - English only	30	39	11	11	8	0	0	70	19	2068
2011	Provides services to public - French only	28	45	17	5	6	0	0	73	11	75
2011	Provides services to public - Both English and French	30	38	15	9	7	0	1	69	16	983
2008	Provides services to public - English only	31	35	12	11	10	1	0	66	21	1899
2008	Provides services to public - French only	32	44	17	4	3	1	0	77	7	71
2008	Provides services to public - Both English and French	29	36	15	11	10	0	0	65	21	877

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	31	12	8	5	1	0	74	13	1382
2019	Provides services to public - French only	25	45	22	2	7	0	0	70	9	39
2019	Provides services to public - Both English and French	44	35	10	5	4	2	0	81	9	718
2017	Provides services to public - English only	46	30	10	7	5	1	1	77	12	1284
2017	Provides services to public - French only	26	34	35	5	0	0	0	60	5	32
2017	Provides services to public - Both English and French	35	38	17	5	3	1	0	74	9	699
2014	Provides services to public - English only	41	29	14	7	6	1	1	72	14	1423
2014	Provides services to public - French only	19	49	20	10	2	0	0	68	12	41
2014	Provides services to public - Both English and French	35	36	16	8	5	1	0	71	13	741
2011	Provides services to public - English only	38	31	13	9	7	1	1	71	16	2067
2011	Provides services to public - French only	32	42	15	3	5	3	1	77	8	76
2011	Provides services to public - Both English and French	37	34	13	8	5	2	0	73	14	983
2008	Provides services to public - English only	37	32	12	10	8	2	0	70	18	1899
2008	Provides services to public - French only	33	47	15	5	0	1	0	80	5	71
2008	Provides services to public - Both English and French	33	34	16	7	7	1	0	68	15	877

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	34	11	9	6	0	74	15	1373
2019	Provides services to public - French only	24	39	23	14	0	0	63	14	40
2019	Provides services to public - Both English and French	40	37	10	7	5	0	78	12	716
2017	Provides services to public - English only	42	33	10	7	8	0	75	15	1284
2017	Provides services to public - French only	23	44	28	5	0	0	67	5	32
2017	Provides services to public - Both English and French	34	34	16	10	6	0	68	16	699
2014	Provides services to public - English only	36	35	10	11	7	1	72	18	1422
2014	Provides services to public - French only	24	50	15	10	2	0	74	12	41
2014	Provides services to public - Both English and French	33	37	15	11	4	0	70	16	742
2011	Provides services to public - English only	34	34	10	12	8	0	69	20	2065
2011	Provides services to public - French only	29	48	11	6	7	0	77	13	76
2011	Provides services to public - Both English and French	36	37	12	9	6	1	73	15	981
2008	Provides services to public - English only	34	35	11	10	9	0	69	20	1899
2008	Provides services to public - French only	35	48	11	5	1	0	83	6	71
2008	Provides services to public - Both English and French	35	35	10	12	8	1	70	20	877

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	80	9	5	0	0	0	5	94	1	1385
2019	Provides services to public - French only	64	25	0	0	2	0	10	98	2	40
2019	Provides services to public - Both English and French	75	13	4	3	3	0	2	90	6	713
2017	Provides services to public - English only	82	9	3	1	1	0	5	95	2	1282
2017	Provides services to public - French only	80	20	0	0	0	0	0	100	0	32
2017	Provides services to public - Both English and French	72	14	5	3	4	0	1	88	7	699
2014	Provides services to public - English only	82	7	3	0	0	0	6	96	1	1421
2014	Provides services to public - French only	50	49	0	0	0	0	2	100	0	41
2014	Provides services to public - Both English and French	67	19	5	3	3	1	2	88	6	743
2011	Provides services to public - English only	80	7	4	1	1	0	7	94	2	2070
2011	Provides services to public - French only	70	27	1	0	2	0	0	97	2	76
2011	Provides services to public - Both English and French	71	15	4	3	3	0	3	89	7	983
2008	Provides services to public - English only	78	6	3	0	1	1	11	95	2	1895
2008	Provides services to public - French only	72	18	3	0	0	0	6	97	0	71
2008	Provides services to public - Both English and French	73	12	4	4	4	0	3	89	8	876

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	21	10	5	7	2	13	74	14	1390
2019	Provides services to public - French only	30	36	19	0	9	3	3	70	9	40
2019	Provides services to public - Both English and French	43	22	13	5	4	2	12	76	10	717
2017	Provides services to public - English only	39	21	11	4	6	2	16	74	12	1281
2017	Provides services to public - French only	16	32	23	14	7	0	7	52	23	32
2017	Provides services to public - Both English and French	32	25	9	5	5	3	21	76	13	701
2014	Provides services to public - English only	38	23	11	4	7	3	15	74	13	1422
2014	Provides services to public - French only	15	26	20	10	2	4	22	57	16	41
2014	Provides services to public - Both English and French	31	21	17	7	6	3	15	63	15	742
2011	Provides services to public - English only	35	26	12	7	9	2	9	69	18	2064
2011	Provides services to public - French only	17	30	21	11	5	1	14	55	20	75
2011	Provides services to public - Both English and French	28	26	13	7	9	2	13	64	20	981

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	27	11	4	5	2	0	80	9	1391
2019	Provides services to public - French only	33	42	13	2	10	0	0	75	12	40
2019	Provides services to public - Both English and French	54	30	10	2	4	1	0	84	6	717
2017	Provides services to public - English only	54	24	10	4	7	1	1	79	11	1283
2017	Provides services to public - French only	28	45	25	3	0	0	0	73	3	32
2017	Provides services to public - Both English and French	44	33	12	5	4	1	0	78	10	701

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	28	13	7	5	0	0	75	12	1389
2019	Provides services to public - French only	41	33	14	3	7	2	0	75	10	40
2019	Provides services to public - Both English and French	46	33	11	6	3	0	0	80	10	716
2017	Provides services to public - English only	50	26	8	6	8	0	1	77	14	1282
2017	Provides services to public - French only	29	37	23	10	0	0	0	67	10	31
2017	Provides services to public - Both English and French	39	32	15	8	5	0	0	72	13	700
2014	Provides services to public - English only	44	30	11	7	6	1	0	75	14	1421
2014	Provides services to public - French only	14	56	25	1	4	0	0	70	5	41
2014	Provides services to public - Both English and French	37	35	14	8	6	0	0	73	13	741

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	38	16	17	12	1	1	55	29	470

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	33	15	12	9	3	0	63	22	1386
2019	Provides services to public - French only	21	24	31	8	12	4	0	47	21	40
2019	Provides services to public - Both English and French	24	36	20	11	5	4	0	62	17	715
2017	Provides services to public - English only	25	33	16	12	10	4	0	60	24	1283
2017	Provides services to public - French only	17	41	20	6	0	16	0	70	7	32
2017	Provides services to public - Both English and French	24	36	18	11	8	3	0	62	19	701
2014	Provides services to public - English only	20	28	21	13	11	6	1	52	26	1417
2014	Provides services to public - French only	2	21	38	17	9	12	0	27	30	41
2014	Provides services to public - Both English and French	17	29	24	11	11	7	0	50	24	742
2011	Provides services to public - English only	17	31	18	13	15	5	0	51	30	2066
2011	Provides services to public - French only	12	37	20	8	9	14	0	57	20	76
2011	Provides services to public - Both English and French	18	30	20	13	11	6	1	52	26	981

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	30	17	16	13	1	53	29	1379
2019	Provides services to public - French only	18	25	38	10	8	2	44	18	40
2019	Provides services to public - Both English and French	21	36	19	13	9	2	58	22	716
2017	Provides services to public - English only	22	28	15	19	14	2	51	34	1284
2017	Provides services to public - French only	17	25	35	6	12	5	45	19	32
2017	Provides services to public - Both English and French	21	32	19	14	12	1	54	27	701
2014	Provides services to public - English only	15	26	20	18	19	2	42	37	1413
2014	Provides services to public - French only	2	15	55	9	18	0	18	27	41
2014	Provides services to public - Both English and French	16	25	24	17	17	1	41	35	742
2011	Provides services to public - English only	16	28	19	18	18	1	45	37	2063
2011	Provides services to public - French only	13	27	30	16	9	5	42	27	76
2011	Provides services to public - Both English and French	15	30	21	15	17	2	47	32	978
2008	Provides services to public - English only	16	29	17	18	18	1	46	36	1896
2008	Provides services to public - French only	18	45	28	4	1	4	65	5	71
2008	Provides services to public - Both English and French	20	33	20	13	11	2	54	25	875

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	26	20	20	17	2	43	37	1385
2019	Provides services to public - French only	11	20	38	21	10	0	31	31	40
2019	Provides services to public - Both English and French	14	30	24	20	8	3	46	29	715
2017	Provides services to public - English only	14	25	20	23	16	2	40	40	1283
2017	Provides services to public - French only	11	24	37	9	12	8	37	23	31
2017	Provides services to public - Both English and French	14	28	22	17	16	3	43	34	701
2014	Provides services to public - English only	9	24	19	24	21	3	34	47	1417
2014	Provides services to public - French only	1	16	46	27	8	1	17	36	40
2014	Provides services to public - Both English and French	10	21	26	23	19	3	31	43	743
2011	Provides services to public - English only	9	26	17	25	20	3	36	46	2067
2011	Provides services to public - French only	9	26	29	23	3	10	39	29	76
2011	Provides services to public - Both English and French	8	26	24	21	17	4	35	40	982
2008	Provides services to public - English only	9	28	17	23	21	2	37	45	1900
2008	Provides services to public - French only	10	38	29	12	4	8	52	17	71
2008	Provides services to public - Both English and French	11	30	25	19	10	4	43	31	877

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	26	19	22	18	1	0	40	41	1384
2019	Provides services to public - French only	11	31	38	11	9	0	0	42	20	40
2019	Provides services to public - Both English and French	13	30	23	20	11	3	0	44	32	714
2017	Provides services to public - English only	14	27	15	18	22	3	1	43	41	1279
2017	Provides services to public - French only	12	25	36	21	6	0	0	37	27	32
2017	Provides services to public - Both English and French	15	31	20	21	12	1	0	46	33	700
2014	Provides services to public - English only	9	24	18	23	23	2	0	34	47	1418
2014	Provides services to public - French only	4	20	32	33	11	0	0	24	44	41
2014	Provides services to public - Both English and French	9	31	22	20	17	1	0	40	38	742
2011	Provides services to public - English only	10	28	17	24	19	2	0	39	43	2066
2011	Provides services to public - French only	14	31	22	21	5	8	0	48	28	76
2011	Provides services to public - Both English and French	11	33	19	17	17	3	0	45	35	982
2008	Provides services to public - English only	11	33	16	22	15	3	0	45	38	1893
2008	Provides services to public - French only	16	54	19	7	1	3	0	72	9	71
2008	Provides services to public - Both English and French	16	35	20	19	8	2	0	51	28	876

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	13	10	9	10	24	14	54	30	1386
2019	Provides services to public - French only	30	26	21	1	8	11	2	65	11	40
2019	Provides services to public - Both English and French	35	27	15	8	6	6	3	68	15	716

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	41	20	12	6	1	0	61	18	1389
2019	Provides services to public - French only	10	54	23	13	0	0	0	64	13	40
2019	Provides services to public - Both English and French	20	47	19	9	3	1	0	68	13	714
2017	Provides services to public - English only	19	34	22	14	10	1	1	53	25	1285
2017	Provides services to public - French only	18	42	16	10	12	3	0	62	22	32
2017	Provides services to public - Both English and French	19	42	17	14	7	1	0	62	21	699
2014	Provides services to public - English only	14	36	21	15	13	1	0	50	28	1424
2014	Provides services to public - French only	5	32	37	18	7	0	0	38	26	41
2014	Provides services to public - Both English and French	11	39	26	15	8	1	0	50	23	742
2011	Provides services to public - English only	15	38	20	15	10	1	0	54	25	2070
2011	Provides services to public - French only	16	40	26	11	5	2	0	57	17	75
2011	Provides services to public - Both English and French	18	39	20	14	8	1	0	57	22	982

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	30	22	23	12	2	41	36	1386
2019	Provides services to public - French only	8	32	37	16	7	0	40	23	40
2019	Provides services to public - Both English and French	13	30	26	21	7	2	44	29	714

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	37	15	10	6	3	1	67	17	1391
2019	Provides services to public - French only	12	51	14	16	7	0	0	63	23	40
2019	Provides services to public - Both English and French	25	40	16	12	5	1	0	66	18	716
2017	Provides services to public - English only	34	37	12	7	6	2	2	74	14	1285
2017	Provides services to public - French only	16	50	24	10	0	0	0	66	10	32
2017	Provides services to public - Both English and French	30	40	13	8	7	2	0	71	15	698
2014	Provides services to public - English only	34	39	12	6	5	3	1	75	12	1423
2014	Provides services to public - French only	6	52	9	27	0	3	2	62	28	41
2014	Provides services to public - Both English and French	29	44	10	9	5	3	1	75	14	742
2011	Provides services to public - English only	34	38	11	8	5	3	1	75	13	2070
2011	Provides services to public - French only	20	46	18	9	3	4	0	68	13	76
2011	Provides services to public - Both English and French	33	38	11	8	6	4	1	74	14	981
2008	Provides services to public - English only	29	36	13	10	8	3	1	68	18	1900
2008	Provides services to public - French only	24	45	14	5	3	9	0	76	9	70
2008	Provides services to public - Both English and French	34	35	12	10	4	2	1	72	15	875

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	36	21	9	6	1	63	15	1389
2019	Provides services to public - French only	11	51	26	3	9	0	62	12	40
2019	Provides services to public - Both English and French	24	42	20	9	4	1	67	13	715

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	26	16	16	17	4	1	49	34	1388
2019	Provides services to public - French only	11	19	28	23	9	10	0	34	35	40
2019	Provides services to public - Both English and French	18	30	20	15	9	6	1	52	26	716
2017	Provides services to public - English only	19	30	15	16	15	5	1	51	33	1280
2017	Provides services to public - French only	7	26	42	6	8	11	0	37	16	31
2017	Provides services to public - Both English and French	18	30	17	15	13	6	2	52	30	699
2014	Provides services to public - English only	17	29	15	19	16	4	1	48	37	1423
2014	Provides services to public - French only	3	26	17	28	4	20	2	37	42	41
2014	Provides services to public - Both English and French	17	26	18	16	16	5	1	46	34	742
2011	Provides services to public - English only	15	26	15	19	19	5	1	44	40	2062
2011	Provides services to public - French only	11	29	22	13	15	8	2	44	31	76
2011	Provides services to public - Both English and French	13	29	17	16	15	7	2	47	35	980

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	33	15	18	12	1	0	54	31	1389
2019	Provides services to public - French only	14	26	38	12	9	0	0	41	21	40
2019	Provides services to public - Both English and French	21	36	21	15	6	1	0	57	21	717
2017	Provides services to public - English only	19	32	15	16	15	2	0	52	32	1285
2017	Provides services to public - French only	18	41	32	6	3	0	0	60	8	32
2017	Provides services to public - Both English and French	18	35	22	14	8	2	0	55	23	699
2014	Provides services to public - English only	16	30	17	19	17	1	0	46	37	1422
2014	Provides services to public - French only	9	38	34	7	5	7	0	51	12	41
2014	Provides services to public - Both English and French	12	29	24	18	16	2	0	41	34	743
2011	Provides services to public - English only	20	32	14	17	16	1	0	53	33	2071
2011	Provides services to public - French only	11	36	28	17	4	3	0	49	22	75
2011	Provides services to public - Both English and French	19	34	19	15	11	2	0	55	26	982
2008	Provides services to public - English only	17	34	16	17	15	1	0	52	32	1899
2008	Provides services to public - French only	13	44	30	6	4	0	3	59	10	71
2008	Provides services to public - Both English and French	17	37	19	17	10	1	0	54	27	876

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	32	14	14	13	1	1	58	27	1393
2019	Provides services to public - French only	14	27	35	15	8	0	0	41	24	40
2019	Provides services to public - Both English and French	23	33	16	13	10	2	3	59	24	717
2017	Provides services to public - English only	23	33	11	15	17	1	1	57	32	1282
2017	Provides services to public - French only	10	23	40	11	8	8	0	35	21	32
2017	Provides services to public - Both English and French	24	35	17	12	10	2	1	60	22	698
2014	Provides services to public - English only	18	30	15	15	20	1	2	49	36	1421
2014	Provides services to public - French only	4	29	38	16	6	7	0	36	23	41
2014	Provides services to public - Both English and French	13	34	18	14	17	2	2	49	32	743
2011	Provides services to public - English only	19	31	12	16	19	1	1	52	36	2072
2011	Provides services to public - French only	9	24	26	18	16	5	2	35	37	75
2011	Provides services to public - Both English and French	20	31	17	15	14	2	1	52	30	982
2008	Provides services to public - English only	19	34	14	13	17	1	1	54	31	1901
2008	Provides services to public - French only	13	34	39	7	2	1	4	49	9	71
2008	Provides services to public - Both English and French	23	33	13	15	13	1	2	57	29	877

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	28	18	7	7	0	4	67	15	1392
2019	Provides services to public - French only	41	30	19	0	0	2	8	79	0	40
2019	Provides services to public - Both English and French	41	28	15	7	3	1	3	74	11	714

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	58	9	6	3	4	3	17	83	9	1386
2019	Provides services to public - French only	36	22	17	9	2	0	15	68	12	40
2019	Provides services to public - Both English and French	55	13	9	7	4	2	11	78	12	716

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	28	18	8	5	1	3	68	13	1384
2019	Provides services to public - French only	22	32	25	10	8	2	0	56	19	40
2019	Provides services to public - Both English and French	40	26	19	7	4	1	2	68	12	718

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	24	19	8	6	2	4	65	14	1379
2019	Provides services to public - French only	23	38	17	12	9	2	0	62	21	39
2019	Provides services to public - Both English and French	38	24	19	9	5	2	3	65	15	714

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	24	17	9	8	2	3	65	18	1386
2019	Provides services to public - French only	28	16	9	29	15	3	0	46	45	40
2019	Provides services to public - Both English and French	37	22	17	11	9	2	3	61	21	716

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	21	9	3	1	1	4	86	5	1384
2019	Provides services to public - French only	52	16	19	10	1	0	2	69	12	40
2019	Provides services to public - Both English and French	65	19	8	3	1	1	3	88	4	718

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	11	5	3	3	3	4	88	7	1385
2019	Provides services to public - French only	70	10	19	0	0	0	2	81	0	40
2019	Provides services to public - Both English and French	73	12	5	2	3	2	3	90	5	713

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	74	9	5	2	3	1	7	90	5	1388
2019	Provides services to public - French only	72	15	3	7	0	2	2	90	7	40
2019	Provides services to public - Both English and French	77	9	3	1	1	1	7	94	3	711

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	41	19	14	7	1	59	21	1387
2019	Provides services to public - French only	11	20	44	5	17	3	32	23	40
2019	Provides services to public - Both English and French	16	43	21	12	5	4	61	17	718
2017	Provides services to public - English only	18	38	18	17	7	2	56	25	1284
2017	Provides services to public - French only	10	46	19	22	0	3	58	23	32
2017	Provides services to public - Both English and French	18	40	20	14	5	2	60	19	697

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	41	15	10	5	1	0	69	15	1384
2019	Provides services to public - French only	22	48	26	2	0	2	0	72	2	40
2019	Provides services to public - Both English and French	27	42	17	8	3	2	0	71	11	714
2017	Provides services to public - English only	32	39	15	6	5	2	1	73	12	1285
2017	Provides services to public - French only	23	58	17	2	0	0	0	81	2	32
2017	Provides services to public - Both English and French	29	42	19	5	2	2	1	74	7	697
2014	Provides services to public - English only	31	35	18	9	4	3	0	68	13	1420
2014	Provides services to public - French only	7	58	20	1	2	10	2	73	4	41
2014	Provides services to public - Both English and French	23	45	19	6	3	3	1	71	10	743
2011	Provides services to public - English only	24	37	19	10	7	3	0	63	18	2067
2011	Provides services to public - French only	16	46	16	8	4	10	0	69	13	76
2011	Provides services to public - Both English and French	24	42	15	9	5	4	0	69	15	983

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	34	19	7	4	3	1	70	10	1379
2019	Provides services to public - French only	17	54	20	0	7	1	0	72	7	40
2019	Provides services to public - Both English and French	32	40	17	5	1	4	0	75	7	715
2017	Provides services to public - English only	31	33	17	5	6	4	4	70	12	1282
2017	Provides services to public - French only	21	58	14	5	0	2	0	81	5	32
2017	Provides services to public - Both English and French	27	37	24	5	2	3	1	67	8	696
2014	Provides services to public - English only	35	33	16	6	3	6	1	73	9	1419
2014	Provides services to public - French only	7	58	14	9	0	9	4	74	11	41
2014	Provides services to public - Both English and French	23	41	22	4	3	5	1	69	8	744

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	37	10	8	5	0	77	13	1388
2019	Provides services to public - French only	26	49	14	5	7	0	74	12	40
2019	Provides services to public - Both English and French	41	39	10	6	3	0	81	9	717
2017	Provides services to public - English only	36	37	14	7	6	0	73	13	1284
2017	Provides services to public - French only	31	54	0	14	0	0	86	14	32
2017	Provides services to public - Both English and French	37	39	12	7	4	0	76	11	701
2014	Provides services to public - English only	35	35	13	10	5	0	71	15	1422
2014	Provides services to public - French only	8	58	23	0	3	7	72	3	41
2014	Provides services to public - Both English and French	28	45	14	7	5	0	73	13	744
2011	Provides services to public - English only	31	39	13	10	7	0	71	17	2066
2011	Provides services to public - French only	26	48	15	5	4	2	75	10	76
2011	Provides services to public - Both English and French	32	40	13	10	5	1	72	15	981
2008	Provides services to public - English only	26	41	13	10	8	1	68	19	1894
2008	Provides services to public - French only	31	56	12	0	1	0	87	1	71
2008	Provides services to public - Both English and French	32	43	14	6	5	0	75	11	876

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	31	15	12	7	0	66	19	1385
2019	Provides services to public - French only	24	49	17	0	9	2	74	9	40
2019	Provides services to public - Both English and French	37	35	17	6	4	1	73	9	716
2017	Provides services to public - English only	30	29	20	12	9	0	59	21	1282
2017	Provides services to public - French only	23	46	17	0	14	0	69	14	32
2017	Provides services to public - Both English and French	30	35	20	10	4	0	65	14	698
2014	Provides services to public - English only	23	33	18	14	12	0	57	25	1422
2014	Provides services to public - French only	6	47	32	3	5	7	58	8	41
2014	Provides services to public - Both English and French	18	38	22	13	8	1	56	21	744
2011	Provides services to public - English only	27	36	17	12	7	0	63	20	2069
2011	Provides services to public - French only	16	44	26	8	5	0	61	13	76
2011	Provides services to public - Both English and French	25	37	18	12	6	2	64	18	980

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	32	15	14	6	0	65	20	1384
2019	Provides services to public - French only	23	44	23	2	9	0	66	10	40
2019	Provides services to public - Both English and French	34	36	17	8	4	0	70	13	711
2017	Provides services to public - English only	29	31	17	14	9	0	60	23	1280
2017	Provides services to public - French only	22	45	19	0	14	0	67	14	32
2017	Provides services to public - Both English and French	28	38	18	10	6	0	66	16	701
2014	Provides services to public - English only	20	35	17	17	11	0	54	28	1420
2014	Provides services to public - French only	5	47	29	9	3	7	56	12	41
2014	Provides services to public - Both English and French	17	36	22	16	9	1	53	25	744
2011	Provides services to public - English only	22	37	16	14	10	0	59	24	2067
2011	Provides services to public - French only	18	39	31	6	3	2	59	10	76
2011	Provides services to public - Both English and French	23	39	16	14	7	1	62	21	980
2008	Provides services to public - English only	24	38	16	15	8	0	62	23	1896
2008	Provides services to public - French only	32	45	21	1	0	0	78	1	70
2008	Provides services to public - Both English and French	29	40	16	9	5	1	69	14	876

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	25	18	12	8	2	1	61	20	1386
2019	Provides services to public - French only	31	29	29	6	1	3	0	62	8	40
2019	Provides services to public - Both English and French	34	26	21	8	6	4	1	64	15	718
2017	Provides services to public - English only	29	30	20	12	7	2	0	60	19	1284
2017	Provides services to public - French only	19	45	16	3	12	5	0	68	15	32
2017	Provides services to public - Both English and French	30	30	20	8	8	3	1	63	16	699
2014	Provides services to public - English only	28	24	19	13	10	4	1	56	24	1422
2014	Provides services to public - French only	10	41	25	9	2	11	2	59	13	41
2014	Provides services to public - Both English and French	22	29	23	12	8	3	2	54	22	742
2011	Provides services to public - English only	30	28	17	11	8	4	1	61	21	2071
2011	Provides services to public - French only	22	38	19	7	7	6	1	64	15	76
2011	Provides services to public - Both English and French	28	28	18	11	8	5	1	60	21	982
2008	Provides services to public - English only	29	31	16	11	7	4	1	64	19	1892
2008	Provides services to public - French only	31	32	22	8	1	4	1	67	10	69
2008	Provides services to public - Both English and French	30	33	15	10	6	5	1	68	17	876

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	24	45	31	1386
2019	Provides services to public - French only	19	62	19	40
2019	Provides services to public - Both English and French	22	44	34	717
2017	Provides services to public - English only	18	47	35	1285
2017	Provides services to public - French only	5	48	47	32
2017	Provides services to public - Both English and French	22	41	37	699
2014	Provides services to public - English only	21	46	32	1421
2014	Provides services to public - French only	25	52	23	41
2014	Provides services to public - Both English and French	25	48	27	743
2011	Provides services to public - English only	23	52	25	2069
2011	Provides services to public - French only	21	62	17	76
2011	Provides services to public - Both English and French	24	49	27	979

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	18	30	12	19	13	8	309
2017	Provides services to public - English only	25	25	15	12	6	17	257
2017	Provides services to public - Both English and French	23	44	17	3	9	5	159
2014	Provides services to public - English only	29	31	12	14	9999	13	297
2014	Provides services to public - Both English and French	31	27	17	14	9999	11	187
2011	Provides services to public - English only	35	28	13	15	9999	9	462
2011	Provides services to public - French only	55	20	9	10	9999	5	15
2011	Provides services to public - Both English and French	35	29	17	9	9999	10	230

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	49	8	8	1	1	0	83	9	1382
2019	Provides services to public - French only	3	48	27	17	5	0	0	51	22	40
2019	Provides services to public - Both English and French	25	49	11	10	2	2	1	76	12	716

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	32	8	7	3	2	0	82	10	1384
2019	Provides services to public - French only	15	55	13	12	0	5	0	74	12	40
2019	Provides services to public - Both English and French	42	36	10	4	1	5	1	83	6	713

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	1388

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	213

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	62	38	213

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	213

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	213

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	213

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	213

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	42	58	213

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	42	58	213

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	213

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	39	61	213

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	213

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	55	45	213

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	43	57	213

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	213

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	213

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	48	52	213

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	37	63	213

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	213

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	50	50	213

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	213

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	213

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	18	82	213

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	213

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	213

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	213

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	213

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	213

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	198

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	26	74	198

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	198

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	198

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	198

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	198

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	198

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	198

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	198

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	30	70	198

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	198

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	53	47	198

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	61	39	198

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	198

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	198

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	1382
2019	Provides services to public - French only	16	84	40
2019	Provides services to public - Both English and French	22	78	713

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	23	19	12	10	13	5	49	27	1381
2019	Provides services to public - French only	14	26	13	13	12	17	5	52	31	40
2019	Provides services to public - Both English and French	14	23	23	11	6	16	7	48	22	717
2017	Provides services to public - English only	19	20	23	9	11	15	3	48	24	1283
2017	Provides services to public - French only	15	29	17	0	5	33	2	67	7	32
2017	Provides services to public - Both English and French	13	23	25	10	8	17	5	46	23	700
2014	Provides services to public - English only	14	25	23	10	11	14	3	47	26	1421
2014	Provides services to public - French only	5	38	20	2	9	17	9	58	16	40
2014	Provides services to public - Both English and French	11	27	22	11	8	17	4	48	24	742

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	32	17	10	6	4	0	66	16	1383
2019	Provides services to public - French only	16	27	32	9	7	5	3	47	18	40
2019	Provides services to public - Both English and French	26	38	18	9	4	5	1	68	13	717
2017	Provides services to public - English only	25	30	22	9	8	6	1	58	18	1281
2017	Provides services to public - French only	20	47	22	0	5	6	0	71	5	31
2017	Provides services to public - Both English and French	25	32	21	10	5	6	1	61	16	701
2014	Provides services to public - English only	24	32	20	9	8	6	0	60	18	1421
2014	Provides services to public - French only	6	53	23	2	14	1	0	60	16	40
2014	Provides services to public - Both English and French	20	34	22	10	6	7	1	59	17	743
2011	Provides services to public - English only	29	38	14	10	5	3	0	70	15	2061
2011	Provides services to public - French only	17	56	16	1	6	3	0	76	8	76
2011	Provides services to public - Both English and French	26	44	15	7	4	4	0	73	12	978

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	1387

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	127

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	77	23	127

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	127

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	127

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	127

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	127

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	127

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	127

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	127

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	28	72	127

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	43	57	127

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	127

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	127

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	127

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	127

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	127

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	127

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	28	72	126

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	126

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	126

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	126

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	126

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	126

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	126

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	57	43	126

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	117

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	18	82	117

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	117

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	117

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	117

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	117

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	117

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	49	51	117

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	52	48	117

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	117

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	1389

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	20	22	8	5	20	6	54	17	1383
2019	Provides services to public - French only	8	20	26	13	0	27	6	42	20	40
2019	Provides services to public - Both English and French	18	25	23	3	3	22	6	60	9	712
2017	Provides services to public - English only	19	20	25	4	6	21	5	53	13	1281
2017	Provides services to public - French only	5	33	9	5	0	38	10	73	9	32
2017	Provides services to public - Both English and French	17	22	24	6	2	24	5	54	12	701
2014	Provides services to public - English only	16	21	26	6	5	23	4	50	15	1422
2014	Provides services to public - French only	3	37	21	8	2	22	6	57	14	41
2014	Provides services to public - Both English and French	14	24	24	5	3	25	5	54	11	742

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	30	18	7	5	6	1	68	13	1380
2019	Provides services to public - French only	9	50	14	10	0	13	3	71	12	40
2019	Provides services to public - Both English and French	30	35	19	5	3	7	1	71	9	711
2017	Provides services to public - English only	29	31	19	6	5	8	2	67	13	1277
2017	Provides services to public - French only	12	48	13	5	0	22	0	78	6	32
2017	Provides services to public - Both English and French	27	31	20	6	2	12	1	68	9	698
2014	Provides services to public - English only	27	30	22	6	4	10	0	63	12	1419
2014	Provides services to public - French only	6	49	16	8	2	18	2	68	12	41
2014	Provides services to public - Both English and French	19	37	22	6	3	12	1	65	10	743
2011	Provides services to public - English only	33	36	16	6	4	5	0	72	11	2058
2011	Provides services to public - French only	18	49	21	6	0	5	0	71	7	76
2011	Provides services to public - Both English and French	26	46	14	5	2	6	0	77	8	981

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	23	21	18	28	0	33	47	1391
2019	Provides services to public - French only	8	12	33	23	23	0	20	46	40
2019	Provides services to public - Both English and French	14	20	23	16	26	1	35	42	716
2017	Provides services to public - English only	8	18	18	20	36	0	25	56	1282
2017	Provides services to public - French only	9	11	29	14	37	0	20	51	32
2017	Provides services to public - Both English and French	8	19	21	21	32	0	26	52	698

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	31	25	13	10	52	23	1390
2019	Provides services to public - French only	18	30	15	19	18	48	37	40
2019	Provides services to public - Both English and French	19	31	28	13	8	50	22	712
2017	Provides services to public - English only	22	29	26	14	9	51	23	1280
2017	Provides services to public - French only	13	13	31	30	12	26	43	32
2017	Provides services to public - Both English and French	19	26	29	16	10	45	26	701

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	32	18	8	5	3	69	13	1387
2019	Provides services to public - French only	26	22	31	16	5	0	48	21	40
2019	Provides services to public - Both English and French	28	30	21	12	7	2	59	19	713
2017	Provides services to public - English only	31	33	19	6	5	5	68	12	1278
2017	Provides services to public - French only	7	27	42	19	2	3	35	22	32
2017	Provides services to public - Both English and French	24	31	21	16	5	3	58	21	698

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	22	23	16	16	0	1	45	32	1387
2019	Provides services to public - French only	24	30	14	19	13	0	0	54	32	40
2019	Provides services to public - Both English and French	23	25	24	15	11	0	0	49	27	711
2017	Provides services to public - English only	21	21	24	17	16	0	1	42	33	1281
2017	Provides services to public - French only	13	26	18	20	20	0	2	41	41	32
2017	Provides services to public - Both English and French	21	21	22	18	15	1	2	44	34	699

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	30	17	8	6	0	1	69	14	1386
2019	Provides services to public - French only	37	26	29	0	7	0	1	64	7	40
2019	Provides services to public - Both English and French	41	31	15	8	3	0	1	73	12	711
2017	Provides services to public - English only	41	29	16	6	5	0	3	72	11	1279
2017	Provides services to public - French only	31	31	11	5	0	3	20	79	6	32
2017	Provides services to public - Both English and French	33	30	16	10	7	0	3	65	18	695

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	30	25	13	13	0	49	26	1386
2019	Provides services to public - French only	25	26	30	11	9	0	51	19	40
2019	Provides services to public - Both English and French	28	26	24	11	10	1	55	21	712
2017	Provides services to public - English only	20	31	25	12	12	0	51	25	1275
2017	Provides services to public - French only	32	18	24	24	2	0	50	27	32
2017	Provides services to public - Both English and French	21	28	30	10	11	1	49	21	694

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	37	22	9	5	0	0	65	14	1388
2019	Provides services to public - French only	25	25	36	3	9	2	0	52	12	40
2019	Provides services to public - Both English and French	25	37	24	8	4	1	0	63	13	712
2017	Provides services to public - English only	28	30	21	12	8	0	1	59	20	1273
2017	Provides services to public - French only	24	32	23	7	14	0	0	56	21	32
2017	Provides services to public - Both English and French	22	41	22	8	5	1	1	64	13	693

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	33	22	13	5	0	1	59	18	1390
2019	Provides services to public - French only	17	35	35	3	10	0	0	52	13	40
2019	Provides services to public - Both English and French	25	34	23	11	5	0	1	60	17	710
2017	Provides services to public - English only	24	32	22	14	6	1	1	57	21	1276
2017	Provides services to public - French only	15	25	34	24	0	0	2	41	24	32
2017	Provides services to public - Both English and French	20	38	26	10	4	0	1	59	15	693

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	31	19	10	5	0	1	65	15	1385
2019	Provides services to public - French only	27	21	35	6	9	0	2	49	15	39
2019	Provides services to public - Both English and French	30	32	24	9	4	0	0	63	13	710
2017	Provides services to public - English only	34	30	18	12	5	1	1	65	17	1276
2017	Provides services to public - French only	21	37	21	7	12	0	2	59	19	32
2017	Provides services to public - Both English and French	24	38	22	10	5	1	1	63	15	694

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	28	15	9	6	0	69	15	1386
2019	Provides services to public - French only	31	24	30	5	7	3	57	12	40
2019	Provides services to public - Both English and French	36	33	16	9	6	0	69	15	710

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	34	17	8	6	0	69	13	1384
2019	Provides services to public - French only	34	27	18	8	13	0	60	22	40
2019	Provides services to public - Both English and French	34	33	19	10	3	1	68	13	707
2017	Provides services to public - English only	34	31	19	10	5	1	65	15	1271
2017	Provides services to public - French only	16	35	21	10	19	0	51	28	32
2017	Provides services to public - Both English and French	29	35	24	6	6	0	64	11	691

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	28	15	7	3	0	76	10	1380
2019	Provides services to public - French only	40	38	20	1	0	0	78	1	40
2019	Provides services to public - Both English and French	47	29	16	4	3	1	77	6	710
2017	Provides services to public - English only	45	27	16	6	5	0	73	11	1283
2017	Provides services to public - French only	45	37	18	0	0	0	82	0	32
2017	Provides services to public - Both English and French	51	25	14	7	2	1	77	9	699

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	16	6	2	2	1	4	89	5	1380
2019	Provides services to public - French only	53	25	14	0	0	2	7	85	0	39
2019	Provides services to public - Both English and French	69	16	8	1	2	0	4	89	3	706
2017	Provides services to public - English only	72	11	8	5	3	0	1	84	8	1283
2017	Provides services to public - French only	73	14	10	0	0	0	2	90	0	31
2017	Provides services to public - Both English and French	65	20	4	6	2	1	2	88	8	698

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	14	8	4	4	0	1	84	8	1387
2019	Provides services to public - French only	58	16	15	8	0	2	0	76	8	40
2019	Provides services to public - Both English and French	67	17	8	4	3	0	1	85	7	713
2017	Provides services to public - English only	51	31	12	4	2	0	1	82	6	1282
2017	Provides services to public - French only	42	29	27	0	0	0	2	72	0	32
2017	Provides services to public - Both English and French	40	38	14	4	3	0	1	79	7	699

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	33	12	4	3	0	81	7	1386
2019	Provides services to public - French only	49	28	14	7	2	0	77	9	39
2019	Provides services to public - Both English and French	48	33	13	3	3	1	81	6	711
2017	Provides services to public - English only	56	21	9	8	5	0	78	13	1285
2017	Provides services to public - French only	48	20	26	5	0	2	69	5	32
2017	Provides services to public - Both English and French	51	25	16	4	3	1	77	7	700

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	27	11	5	5	1	79	11	1384
2019	Provides services to public - French only	51	19	11	10	7	2	72	17	40
2019	Provides services to public - Both English and French	55	20	13	6	5	1	76	11	713
2017	Provides services to public - English only	54	16	8	2	1	18	87	4	1280
2017	Provides services to public - French only	55	20	2	0	0	22	97	0	32
2017	Provides services to public - Both English and French	51	18	8	3	1	19	86	5	698

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	18	7	2	2	14	87	5	1377
2019	Provides services to public - French only	74	3	12	0	0	11	87	0	39
2019	Provides services to public - Both English and French	57	14	6	2	2	20	88	5	710
2017	Provides services to public - English only	55	29	10	2	1	2	86	4	1271
2017	Provides services to public - French only	68	14	10	0	0	7	89	0	31
2017	Provides services to public - Both English and French	59	26	8	2	1	5	89	3	692

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	28	12	4	2	1	83	6	1377
2019	Provides services to public - French only	74	14	12	0	0	0	88	0	40
2019	Provides services to public - Both English and French	59	25	8	3	2	3	87	4	709
2017	Provides services to public - English only	58	20	7	6	6	2	80	12	1281
2017	Provides services to public - French only	59	20	16	0	2	2	81	2	32
2017	Provides services to public - Both English and French	67	15	6	4	2	6	88	6	696

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	17	7	4	5	0	1	84	9	1388
2019	Provides services to public - French only	79	6	5	0	7	0	3	88	7	40
2019	Provides services to public - Both English and French	67	18	6	3	3	0	2	87	7	713
2017	Provides services to public - English only	49	33	14	2	1	0	1	82	3	1281
2017	Provides services to public - French only	45	21	31	3	0	0	0	66	3	32
2017	Provides services to public - Both English and French	46	33	13	5	1	1	1	80	6	695

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	31	11	4	2	1	83	5	1381
2019	Provides services to public - French only	57	32	8	3	0	0	89	3	40
2019	Provides services to public - Both English and French	51	31	11	4	2	1	83	6	708

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	36	32	15	6	48	21	1391
2019	Provides services to public - French only	8	44	33	16	0	52	16	40
2019	Provides services to public - Both English and French	13	35	35	12	5	48	17	714
2017	Provides services to public - English only	13	29	36	13	9	41	22	1285
2017	Provides services to public - French only	3	37	44	2	14	39	17	32
2017	Provides services to public - Both English and French	10	29	38	16	7	39	23	701

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	20	39	21	10	0	31	30	1383
2019	Provides services to public - French only	1	19	59	13	8	0	20	20	40
2019	Provides services to public - Both English and French	5	17	40	24	14	0	38	22	713
2017	Provides services to public - English only	9	17	41	20	12	1	33	26	1280
2017	Provides services to public - French only	2	20	38	31	8	0	39	22	32
2017	Provides services to public - Both English and French	6	19	45	19	11	0	30	25	701

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	38	17	10	5	2	67	16	1387
2019	Provides services to public - French only	20	39	23	9	7	2	60	16	40
2019	Provides services to public - Both English and French	24	40	19	9	5	2	66	15	716
2017	Provides services to public - English only	18	37	18	14	10	2	57	25	1283
2017	Provides services to public - French only	16	41	16	20	7	0	56	27	32
2017	Provides services to public - Both English and French	18	40	24	10	4	4	61	14	700

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	36	18	14	8	1	0	59	22	1391
2019	Provides services to public - French only	11	39	28	19	2	0	1	51	21	40
2019	Provides services to public - Both English and French	21	39	19	15	6	1	0	60	21	714
2017	Provides services to public - English only	15	37	18	17	12	1	0	52	29	1285
2017	Provides services to public - French only	7	62	11	8	12	0	0	69	19	32
2017	Provides services to public - Both English and French	15	40	20	14	10	1	0	55	24	700

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	1386
2019	Provides services to public - French only	8	92	40
2019	Provides services to public - Both English and French	12	88	715
2017	Provides services to public - English only	13	87	1283
2017	Provides services to public - Both English and French	10	90	701
2014	Provides services to public - English only	16	84	1411
2014	Provides services to public - Both English and French	10	90	741

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	73	27	182
2017	Provides services to public - English only	66	34	193
2017	Provides services to public - Both English and French	67	33	86
2014	Provides services to public - English only	68	32	211
2014	Provides services to public - Both English and French	66	34	81

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	35	7	12	4	0	77	16	134
2017	Provides services to public - English only	41	44	4	3	6	2	87	9	143
2017	Provides services to public - Both English and French	43	39	12	1	4	0	82	6	64
2014	Provides services to public - English only	51	33	4	7	4	1	85	11	138
2014	Provides services to public - Both English and French	46	25	9	11	8	2	72	19	57

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	25	25	19	20	1	0	9	91	1383
2019	Provides services to public - French only	19	19	45	9	7	0	0	19	81	39
2019	Provides services to public - Both English and French	16	23	27	18	16	1	0	16	84	715
2017	Provides services to public - English only	10	20	26	20	22	2	0	11	89	1286
2017	Provides services to public - French only	8	35	15	24	19	0	0	8	92	32
2017	Provides services to public - Both English and French	12	20	23	19	24	2	1	13	87	700

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	69	31	1229
2019	Provides services to public - French only	63	37	31
2019	Provides services to public - Both English and French	69	31	582

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	1219
2019	Provides services to public - French only	36	64	29
2019	Provides services to public - Both English and French	29	71	576

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	24	17	21	24	1	3	35	47	1222
2019	Provides services to public - French only	0	29	33	16	16	6	0	31	34	31
2019	Provides services to public - Both English and French	9	23	21	20	22	1	4	34	43	580
2017	Provides services to public - English only	10	23	13	22	26	1	4	35	51	1063
2017	Provides services to public - French only	10	8	23	31	15	0	13	21	52	29
2017	Provides services to public - Both English and French	9	17	22	20	26	1	6	27	49	566

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	4	18	15	22	34	2	4	24	60	1220
2019	Provides services to public - French only	0	18	38	13	26	4	2	19	41	31
2019	Provides services to public - Both English and French	6	14	19	24	30	2	5	22	58	577
2017	Provides services to public - English only	4	12	11	20	48	2	3	17	71	1063
2017	Provides services to public - French only	0	8	14	20	52	0	6	8	77	29
2017	Provides services to public - Both English and French	2	8	15	23	45	2	5	11	73	566

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	20	17	10	15	1	4	56	26	1379
2019	Provides services to public - French only	23	28	18	8	8	2	14	59	20	39
2019	Provides services to public - Both English and French	30	20	19	13	13	1	5	52	28	709

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment