2019 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	48	6	10	2	82	13	2157
2019	Does not provide services to public	39	45	5	9	3	84	12	4234
2017	Provides services to public	28	49	6	11	6	77	17	2021
2017	Does not provide services to public	35	46	4	11	3	81	14	3680
2014	Provides services to public	25	48	7	13	7	73	20	2208
2014	Does not provide services to public	30	46	5	13	5	76	19	3497
2011	Provides services to public	33	46	4	12	5	79	17	3143
2011	Does not provide services to public	35	47	5	9	4	82	13	4254
2008	Provides services to public	33	48	4	9	4	82	14	2849
2008	Does not provide services to public	36	47	5	9	3	83	12	3590

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	18	6	4	2	0	2	88	5	2157
2019	Does not provide services to public	70	17	5	5	2	0	1	88	7	4219
2017	Provides services to public	69	18	4	4	2	0	3	90	6	2022
2017	Does not provide services to public	68	17	5	5	3	0	2	87	9	3679
2014	Provides services to public	64	20	6	4	3	0	3	87	7	2209
2014	Does not provide services to public	64	19	6	6	3	0	3	85	9	3496
2011	Provides services to public	69	17	6	4	2	0	2	88	6	3141
2011	Does not provide services to public	68	18	4	5	3	0	2	88	8	4251
2008	Provides services to public	70	16	5	4	2	1	3	89	6	2854
2008	Does not provide services to public	67	18	5	5	2	0	3	87	8	3585

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	37	7	12	5	0	76	17	2158
2019	Does not provide services to public	43	36	7	10	4	0	80	14	4229
2017	Provides services to public	36	37	9	11	7	1	74	17	2021
2017	Does not provide services to public	42	35	7	11	5	0	77	16	3676
2014	Provides services to public	36	37	8	11	7	0	73	18	2209
2014	Does not provide services to public	40	37	8	10	5	0	77	15	3497
2011	Provides services to public	39	36	7	11	6	0	76	18	3140
2011	Does not provide services to public	39	39	8	9	4	0	78	14	4246

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	41	11	15	5	0	69	20	2150
2019	Does not provide services to public	29	40	11	13	5	0	70	18	4220
2018	Provides services to public	21	49	9	16	6	0	70	21	2404
2018	Does not provide services to public	26	46	10	13	5	0	72	18	4395
2017	Provides services to public	23	38	11	17	12	0	61	28	2020
2017	Does not provide services to public	28	38	11	14	9	1	66	23	3682
2014	Provides services to public	16	38	12	21	13	0	54	34	2207
2014	Does not provide services to public	21	36	14	18	11	1	57	29	3497
2011	Provides services to public	27	40	11	14	7	0	67	21	3143
2011	Does not provide services to public	27	39	13	13	7	1	66	20	4251
2008	Provides services to public	25	42	12	14	7	0	67	21	2852
2008	Does not provide services to public	24	40	15	14	7	1	64	21	3584

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	40	7	8	3	82	11	2140
2019	Does not provide services to public	50	36	7	5	3	86	8	4208
2017	Provides services to public	43	38	7	9	4	80	13	2015
2017	Does not provide services to public	50	36	7	5	2	86	7	3667
2014	Provides services to public	36	42	8	10	4	78	14	2208
2014	Does not provide services to public	44	39	9	6	2	83	8	3496

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	32	15	12	8	0	65	20	2153
2019	Does not provide services to public	43	32	11	8	5	0	75	14	4228
2018	Provides services to public	29	37	14	12	7	0	66	19	2400
2018	Does not provide services to public	40	34	12	8	4	1	75	13	4396
2017	Provides services to public	33	32	13	11	11	1	65	22	2017
2017	Does not provide services to public	41	32	11	9	6	0	74	16	3672
2014	Provides services to public	26	32	15	13	12	1	59	26	2206
2014	Does not provide services to public	33	34	14	11	7	1	68	18	3497
2011	Provides services to public	32	35	13	11	8	1	68	20	3148
2011	Does not provide services to public	37	35	12	9	6	0	73	15	4247

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	39	10	6	3	81	9	2157
2019	Does not provide services to public	39	40	10	7	4	79	11	4227
2018	Provides services to public	37	44	9	6	3	81	10	2392
2018	Does not provide services to public	36	43	10	6	4	79	10	4392
2017	Provides services to public	43	40	9	6	3	83	8	2020
2017	Does not provide services to public	38	43	9	6	3	82	9	3677
2014	Provides services to public	34	43	10	8	5	77	13	2209
2014	Does not provide services to public	31	44	11	9	5	75	13	3496
2011	Provides services to public	41	40	10	6	3	81	9	3144
2011	Does not provide services to public	35	42	11	8	4	77	12	4249
2008	Provides services to public	41	41	9	5	3	82	9	2830
2008	Does not provide services to public	36	43	10	7	3	79	11	3571

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	36	18	15	7	0	59	23	2155
2019	Does not provide services to public	29	38	15	11	7	0	67	18	4221
2018	Provides services to public	21	35	19	14	10	0	57	25	2401
2018	Does not provide services to public	26	38	16	11	7	1	65	19	4387
2017	Provides services to public	23	35	16	14	12	0	57	27	2017
2017	Does not provide services to public	28	35	14	13	10	0	63	22	3679
2014	Provides services to public	18	33	19	16	13	0	52	29	2207
2014	Does not provide services to public	22	36	17	15	10	0	58	25	3496
2011	Provides services to public	19	35	17	15	13	0	55	28	3144
2011	Does not provide services to public	22	37	17	14	10	0	59	24	4251

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	46	14	9	4	0	72	14	2149
2019	Does not provide services to public	28	42	13	11	5	0	71	16	4202
2018	Provides services to public	27	46	13	10	4	0	73	14	2399
2018	Does not provide services to public	28	43	13	10	5	0	71	15	4401
2017	Provides services to public	27	46	10	11	5	1	74	16	2017
2017	Does not provide services to public	29	42	13	11	5	0	71	16	3674

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	42	11	6	2	0	0	81	8	2148
2019	Does not provide services to public	42	40	10	5	3	0	0	83	7	4211
2018	Provides services to public	39	43	10	6	3	1	0	82	8	2404
2018	Does not provide services to public	44	41	9	4	2	0	0	85	6	4401
2017	Provides services to public	36	42	11	7	3	0	1	78	11	2015
2017	Does not provide services to public	42	40	10	6	3	0	0	82	9	3672
2014	Provides services to public	31	42	14	7	5	1	0	74	12	2207
2014	Does not provide services to public	36	40	13	6	3	1	0	77	10	3496
2011	Provides services to public	33	43	12	6	4	1	0	78	11	3143
2011	Does not provide services to public	34	44	12	6	3	1	0	79	9	4250
2008	Provides services to public	40	41	10	5	3	1	0	82	8	2846
2008	Does not provide services to public	39	41	11	5	3	1	0	80	8	3588

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	37	17	11	7	0	65	18	2153
2019	Does not provide services to public	34	38	12	10	6	0	72	16	4218
2018	Provides services to public	25	40	14	12	8	0	65	20	2404
2018	Does not provide services to public	31	40	14	9	6	0	71	15	4397
2017	Provides services to public	26	34	16	12	11	1	61	23	2018
2017	Does not provide services to public	31	39	11	11	8	0	70	19	3676

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	33	7	3	1	0	89	4	2154
2019	Does not provide services to public	53	34	9	3	2	0	87	5	4197
2018	Provides services to public	56	34	6	3	1	0	89	4	2397
2018	Does not provide services to public	52	35	8	3	1	0	88	4	4374
2017	Provides services to public	60	30	6	1	2	1	91	3	2015
2017	Does not provide services to public	54	34	8	2	1	0	89	3	3674
2014	Provides services to public	61	28	6	3	1	0	89	4	2207
2014	Does not provide services to public	58	30	8	3	1	0	88	4	3495
2011	Provides services to public	61	31	5	2	1	0	92	3	3140
2011	Does not provide services to public	56	34	6	2	1	0	90	4	4247

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	39	14	12	6	0	0	67	18	2149
2019	Does not provide services to public	33	40	13	8	5	0	0	74	14	4205
2018	Provides services to public	25	42	13	11	9	0	0	67	20	2398
2018	Does not provide services to public	31	42	13	9	4	1	0	73	13	4383
2017	Provides services to public	27	43	10	12	8	0	1	70	20	2011
2017	Does not provide services to public	32	42	11	9	5	0	0	74	15	3670
2014	Provides services to public	20	41	14	14	11	0	0	61	25	2205
2014	Does not provide services to public	23	42	13	13	7	0	0	66	20	3497
2011	Provides services to public	27	42	12	11	8	0	0	70	19	3141
2011	Does not provide services to public	30	42	11	9	7	0	0	73	16	4247

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	37	16	9	6	69	15	2156
2019	Does not provide services to public	38	35	14	8	4	73	13	4212
2018	Provides services to public	29	40	15	9	6	69	16	2396
2018	Does not provide services to public	37	37	15	7	4	74	11	4379
2017	Provides services to public	32	37	14	11	6	69	17	2013
2017	Does not provide services to public	38	36	13	8	5	75	12	3672
2014	Provides services to public	25	37	16	12	9	62	21	2209
2014	Does not provide services to public	29	38	16	10	7	67	17	3496

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	39	17	10	5	0	0	68	15	2132
2019	Does not provide services to public	31	42	14	9	4	0	0	73	13	4192
2018	Provides services to public	25	41	17	11	7	0	0	66	17	2404
2018	Does not provide services to public	31	37	17	10	4	0	0	69	14	4382
2017	Provides services to public	30	39	13	12	6	0	0	68	18	2014
2017	Does not provide services to public	33	38	13	9	6	0	1	71	15	3669
2014	Provides services to public	23	37	18	12	9	0	0	61	21	2209
2014	Does not provide services to public	26	37	17	11	7	0	0	64	19	3495
2011	Provides services to public	33	39	14	9	4	0	0	72	14	3144
2011	Does not provide services to public	32	39	15	8	4	1	1	73	12	4252

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	39	9	5	1	85	6	2152
2019	Does not provide services to public	45	38	9	5	2	83	8	4230
2018	Provides services to public	45	40	8	4	2	86	6	2399
2018	Does not provide services to public	44	39	9	5	2	83	7	4401
2017	Provides services to public	49	35	9	3	3	85	6	2013
2017	Does not provide services to public	45	38	9	6	2	83	8	3667
2014	Provides services to public	44	39	10	4	2	83	7	2208
2014	Does not provide services to public	40	39	11	6	3	80	9	3494
2011	Provides services to public	49	40	7	3	1	88	5	3146
2011	Does not provide services to public	43	41	8	5	3	84	8	4252
2008	Provides services to public	49	40	6	4	2	88	6	2854
2008	Does not provide services to public	43	43	7	4	2	86	7	3587

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	36	17	10	5	1	67	15	2153
2019	Does not provide services to public	32	35	18	8	6	1	67	14	4217
2018	Provides services to public	31	33	19	9	6	1	65	15	2408
2018	Does not provide services to public	33	33	18	9	6	1	67	15	4397
2017	Provides services to public	26	38	19	9	4	4	67	13	2019
2017	Does not provide services to public	31	36	19	8	5	1	68	13	3681
2014	Provides services to public	30	34	20	8	5	2	65	14	2208
2014	Does not provide services to public	27	37	20	9	6	1	65	15	3497
2011	Provides services to public	26	34	23	10	6	2	61	16	3142
2011	Does not provide services to public	26	35	22	10	6	1	61	16	4251
2008	Provides services to public	24	36	23	9	6	1	62	15	2856
2008	Does not provide services to public	23	33	23	12	8	1	57	20	3587

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	26	37	17	9	1	1	26	36	2159
2019	Does not provide services to public	8	24	39	19	8	1	1	28	33	4226
2018	Provides services to public	10	26	36	18	6	1	2	25	38	2392
2018	Does not provide services to public	9	24	40	18	7	1	1	26	33	4388
2017	Provides services to public	10	23	38	17	7	0	4	25	35	2015
2017	Does not provide services to public	8	24	39	17	8	1	3	26	33	3670
2014	Provides services to public	12	30	34	17	5	1	1	22	43	2200
2014	Does not provide services to public	10	29	38	16	5	1	1	21	41	3488
2011	Provides services to public	12	29	34	16	6	1	3	23	43	3127
2011	Does not provide services to public	10	29	38	15	5	1	2	21	40	4237
2008	Provides services to public	9	29	37	16	6	0	3	23	39	2835
2008	Does not provide services to public	10	29	37	16	5	1	2	22	41	3571

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	23	31	20	12	1	1	32	36	2154
2019	Does not provide services to public	9	19	30	24	14	2	1	40	29	4212
2018	Provides services to public	15	26	29	18	9	1	1	27	43	2386
2018	Does not provide services to public	9	20	32	23	13	2	1	37	30	4371
2017	Provides services to public	13	27	28	19	9	2	3	29	42	2014
2017	Does not provide services to public	10	20	30	19	13	3	3	35	32	3654
2014	Provides services to public	19	27	31	13	7	2	1	21	48	2203
2014	Does not provide services to public	16	27	31	15	8	2	2	24	44	3485
2011	Provides services to public	15	24	31	18	8	2	3	27	41	3120
2011	Does not provide services to public	12	23	33	19	9	2	2	29	37	4235
2008	Provides services to public	13	23	32	19	9	1	3	29	37	2835
2008	Does not provide services to public	11	23	31	21	9	2	2	32	36	3567

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	27	30	14	8	1	2	23	46	2155
2019	Does not provide services to public	16	26	31	16	8	1	2	25	44	4226
2018	Provides services to public	21	28	28	13	6	2	2	20	51	2389
2018	Does not provide services to public	16	27	30	16	7	2	2	24	44	4373
2017	Provides services to public	17	24	31	15	7	1	5	23	44	2014
2017	Does not provide services to public	16	25	31	13	8	3	3	23	44	3662
2014	Provides services to public	29	27	24	11	4	2	2	16	59	2199
2014	Does not provide services to public	28	28	24	10	6	1	2	17	59	3481
2011	Provides services to public	20	26	28	14	6	2	3	21	49	3127
2011	Does not provide services to public	19	27	30	14	6	2	3	21	48	4228
2008	Provides services to public	15	26	32	15	6	2	3	23	43	2828
2008	Does not provide services to public	15	26	31	16	7	2	3	24	44	3561

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	14	30	30	15	1	3	48	20	2152
2019	Does not provide services to public	7	15	33	28	14	1	2	44	22	4206
2018	Provides services to public	7	15	33	30	12	1	3	43	23	2377
2018	Does not provide services to public	7	16	33	27	13	1	1	41	25	4363
2017	Provides services to public	7	12	31	27	15	1	7	46	21	2001
2017	Does not provide services to public	7	15	33	26	14	1	3	42	23	3665
2014	Provides services to public	9	15	31	29	11	1	4	42	25	2195
2014	Does not provide services to public	9	20	34	24	10	1	2	35	30	3480
2011	Provides services to public	8	15	34	26	10	1	4	39	25	3112
2011	Does not provide services to public	9	19	35	24	10	1	3	35	29	4235
2008	Provides services to public	6	16	35	27	11	1	5	40	23	2833
2008	Does not provide services to public	8	20	35	23	10	1	2	34	29	3560

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	23	27	20	13	1	2	33	39	2158
2019	Does not provide services to public	12	19	28	23	14	2	2	39	32	4225
2018	Provides services to public	20	26	27	17	7	1	2	25	47	2393
2018	Does not provide services to public	13	21	30	21	11	2	2	33	36	4379
2017	Provides services to public	20	21	28	16	10	1	4	27	43	2010
2017	Does not provide services to public	13	22	28	17	13	2	5	32	38	3668
2014	Provides services to public	29	27	22	13	7	1	2	20	58	2204
2014	Does not provide services to public	25	27	25	13	7	1	2	21	54	3486
2011	Provides services to public	25	26	24	14	7	1	3	22	53	3125
2011	Does not provide services to public	21	27	27	14	7	1	3	22	50	4235
2008	Provides services to public	19	26	27	15	8	1	3	25	47	2836
2008	Does not provide services to public	19	27	26	16	8	1	2	25	48	3566

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	23	27	17	12	3	2	31	41	2151
2019	Does not provide services to public	11	18	27	23	15	3	3	40	32	4208
2018	Provides services to public	20	24	28	16	9	1	2	26	45	2391
2018	Does not provide services to public	12	20	27	22	14	3	3	38	34	4363
2017	Provides services to public	17	22	28	16	11	3	3	29	41	2013
2017	Does not provide services to public	12	19	27	21	13	3	6	37	33	3667
2014	Provides services to public	17	21	28	20	9	2	2	31	40	2197
2014	Does not provide services to public	14	21	28	21	9	2	4	33	38	3488
2011	Provides services to public	13	21	27	20	12	2	5	34	37	3119
2011	Does not provide services to public	12	19	28	22	11	2	5	36	33	4237
2008	Provides services to public	14	22	27	20	11	2	4	33	39	2838
2008	Does not provide services to public	13	24	28	20	10	2	4	32	39	3564

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	26	28	16	10	2	2	27	44	2153
2019	Does not provide services to public	14	23	32	16	10	2	2	27	39	4216
2018	Provides services to public	21	26	29	13	7	2	2	21	49	2390
2018	Does not provide services to public	14	24	34	15	8	2	2	24	41	4381
2017	Provides services to public	17	24	32	13	7	2	5	22	44	2015
2017	Does not provide services to public	15	24	31	14	9	3	4	24	42	3672
2014	Provides services to public	26	27	27	10	6	2	2	17	55	2202
2014	Does not provide services to public	24	26	28	11	6	2	3	18	53	3488

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	19	33	23	12	0	1	35	31	2158
2019	Does not provide services to public	7	16	33	28	14	1	1	42	24	4221

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	13	6	2	2	0	5	89	5	2155
2019	Does not provide services to public	73	13	6	3	2	1	3	88	6	4226
2017	Provides services to public	70	14	5	2	2	0	6	90	5	2021
2017	Does not provide services to public	69	15	6	3	3	1	4	88	6	3679
2014	Provides services to public	72	13	5	1	2	0	5	90	4	2212
2014	Does not provide services to public	70	14	6	3	2	0	5	89	6	3500
2011	Provides services to public	72	12	5	3	2	1	5	89	5	3144
2011	Does not provide services to public	71	13	5	3	2	1	5	89	6	4253
2008	Provides services to public	70	10	4	3	3	0	10	89	6	2853
2008	Does not provide services to public	68	11	5	3	3	1	9	88	7	3585

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	35	16	11	7	2	1	64	19	2154
2019	Does not provide services to public	29	32	15	10	7	4	3	65	19	4229
2018	Provides services to public	18	39	18	12	9	3	1	60	22	2401
2018	Does not provide services to public	21	35	18	10	7	5	3	61	19	4394
2017	Provides services to public	25	34	15	11	11	3	2	61	22	2024
2017	Does not provide services to public	26	30	16	11	8	5	3	62	21	3677
2014	Provides services to public	26	36	15	11	8	2	1	64	20	2212
2014	Does not provide services to public	27	35	14	10	8	3	3	66	19	3499

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	32	10	10	6	0	0	75	15	2155
2019	Does not provide services to public	45	30	9	10	5	1	0	76	15	4228
2018	Provides services to public	36	35	10	12	7	0	0	71	19	2398
2018	Does not provide services to public	40	34	9	10	6	1	0	75	16	4390
2017	Provides services to public	38	32	11	10	8	0	1	71	18	2020
2017	Does not provide services to public	41	30	10	10	7	1	0	72	18	3673
2014	Provides services to public	38	31	11	11	8	0	1	70	19	2214
2014	Does not provide services to public	39	34	10	10	6	1	1	74	17	3496

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	38	9	8	3	80	11	2149
2019	Does not provide services to public	49	33	7	7	3	83	10	4216
2018	Provides services to public	39	42	8	8	3	81	12	2394
2018	Does not provide services to public	45	37	8	7	3	82	9	4394
2017	Provides services to public	34	42	10	8	5	77	13	2017
2017	Does not provide services to public	43	37	8	8	3	81	11	3673
2014	Provides services to public	33	44	12	8	3	77	11	2215
2014	Does not provide services to public	38	42	9	7	3	81	10	3496

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	43	13	6	2	1	78	9	2157
2019	Does not provide services to public	43	38	11	5	2	1	82	7	4230
2018	Provides services to public	32	45	12	6	3	1	78	9	2398
2018	Does not provide services to public	39	41	11	5	2	1	81	8	4395

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	30	15	5	3	1	4	75	9	2158
2019	Does not provide services to public	48	28	13	4	2	1	3	80	6	4232

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	35	12	9	7	0	0	72	15	2161
2019	Does not provide services to public	42	32	12	8	5	1	0	75	13	4227
2018	Provides services to public	37	36	12	8	6	0	0	73	15	2398
2018	Does not provide services to public	37	37	12	9	4	1	1	75	13	4367
2017	Provides services to public	39	33	11	10	6	0	1	72	16	2022
2017	Does not provide services to public	37	37	10	10	5	0	0	74	15	3682
2014	Provides services to public	32	36	13	10	8	1	0	69	18	2213
2014	Does not provide services to public	36	37	13	9	5	0	0	73	14	3498
2011	Provides services to public	30	39	12	11	7	0	0	69	18	3144
2011	Does not provide services to public	33	39	12	10	6	0	0	72	16	4250
2008	Provides services to public	30	35	13	11	10	1	0	66	21	2851
2008	Does not provide services to public	28	38	13	11	8	1	1	67	20	3586

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	33	12	7	5	1	0	76	12	2156
2019	Does not provide services to public	51	28	10	5	4	1	0	80	9	4225
2018	Provides services to public	43	32	12	7	5	1	0	76	12	2393
2018	Does not provide services to public	46	31	12	6	3	2	1	79	9	4362
2017	Provides services to public	42	33	12	6	5	1	1	76	11	2020
2017	Does not provide services to public	48	28	10	7	4	2	1	77	12	3677
2014	Provides services to public	39	31	15	8	6	1	1	71	14	2213
2014	Does not provide services to public	43	31	13	7	4	2	1	76	11	3498
2011	Provides services to public	37	33	13	9	6	2	0	72	15	3143
2011	Does not provide services to public	40	32	13	8	5	2	0	74	13	4249
2008	Provides services to public	36	33	13	9	8	2	0	70	17	2851
2008	Does not provide services to public	38	33	13	8	6	2	1	73	14	3586

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	35	11	9	6	0	0	75	14	2146
2019	Does not provide services to public	46	32	10	7	4	1	0	78	12	4222
2018	Provides services to public	38	35	12	8	7	0	0	73	15	2392
2018	Does not provide services to public	42	34	11	8	4	1	1	77	12	4354
2017	Provides services to public	39	33	12	8	7	0	0	73	15	2020
2017	Does not provide services to public	43	31	10	10	5	0	0	75	15	3676
2014	Provides services to public	34	36	12	11	6	0	0	71	17	2213
2014	Does not provide services to public	38	37	11	9	5	0	0	75	14	3500
2011	Provides services to public	34	36	11	11	8	0	0	71	19	3139
2011	Does not provide services to public	36	37	10	11	6	1	0	73	16	4250
2008	Provides services to public	34	36	10	11	9	1	0	70	19	2851
2008	Does not provide services to public	34	36	11	11	8	1	0	71	19	3588

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	11	4	1	1	4	93	3	2155
2019	Does not provide services to public	83	8	3	1	1	3	94	3	4213
2017	Provides services to public	79	11	3	1	2	4	93	3	2018
2017	Does not provide services to public	79	10	4	1	2	3	93	3	3672
2014	Provides services to public	76	12	4	1	1	5	93	3	2213
2014	Does not provide services to public	77	11	4	2	1	4	92	3	3497
2011	Provides services to public	77	10	4	2	2	5	92	4	3146
2011	Does not provide services to public	76	12	4	1	2	5	93	3	4250
2008	Provides services to public	77	8	3	1	2	9	93	3	2846
2008	Does not provide services to public	77	8	3	1	2	8	93	4	3585

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	21	11	5	6	2	12	75	12	2164
2019	Does not provide services to public	56	21	8	4	4	2	6	83	8	4232
2017	Provides services to public	37	23	10	5	6	3	18	74	13	2019
2017	Does not provide services to public	47	23	7	5	5	4	8	80	12	3666
2014	Provides services to public	35	23	13	5	6	3	15	70	14	2212
2014	Does not provide services to public	44	23	10	5	5	3	10	77	11	3496
2011	Provides services to public	32	26	13	7	9	2	11	67	18	3138
2011	Does not provide services to public	40	27	11	6	7	3	6	74	14	4244

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	28	11	3	4	2	0	81	8	2165
2019	Does not provide services to public	62	23	9	3	3	1	0	85	6	4234
2018	Provides services to public	50	28	12	4	5	1	0	79	9	2394
2018	Does not provide services to public	55	26	11	3	3	2	0	82	6	4366
2017	Provides services to public	50	27	11	4	6	1	1	79	10	2021
2017	Does not provide services to public	55	25	10	5	4	1	0	81	9	3675

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	30	12	6	5	0	0	76	11	2162
2019	Does not provide services to public	52	28	10	6	4	0	0	80	10	4232
2018	Provides services to public	45	31	11	7	6	0	0	76	13	2394
2018	Does not provide services to public	48	29	11	7	4	1	0	78	11	4370
2017	Provides services to public	47	28	11	7	7	0	1	76	14	2018
2017	Does not provide services to public	49	26	10	8	5	0	0	76	14	3675
2014	Provides services to public	41	32	12	7	6	0	0	74	13	2210
2014	Does not provide services to public	46	32	10	6	5	0	0	79	11	3496

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	38	18	16	10	1	1	55	27	718
2019	Does not provide services to public	17	44	15	14	7	3	1	63	22	1249

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	33	17	11	8	4	0	62	20	2157
2019	Does not provide services to public	31	33	15	9	5	6	0	69	15	4229
2018	Provides services to public	24	33	18	10	9	4	0	60	21	2400
2018	Does not provide services to public	29	33	17	8	5	7	0	67	15	4400
2017	Provides services to public	24	34	16	12	9	4	0	61	22	2021
2017	Does not provide services to public	29	33	15	11	6	6	0	66	18	3674
2014	Provides services to public	19	28	22	13	11	6	0	50	26	2208
2014	Does not provide services to public	23	32	19	12	7	7	0	59	20	3496
2011	Provides services to public	17	31	19	13	14	6	1	51	28	3140
2011	Does not provide services to public	18	32	20	12	10	7	1	55	24	4246

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	32	18	15	12	1	54	27	2152
2019	Does not provide services to public	29	33	16	14	7	2	63	21	4222
2018	Provides services to public	20	33	17	15	13	1	54	29	2399
2018	Does not provide services to public	26	32	19	13	8	3	60	21	4395
2017	Provides services to public	22	29	16	18	13	2	52	31	2022
2017	Does not provide services to public	24	34	16	14	9	2	60	24	3677
2014	Provides services to public	15	25	22	17	18	2	41	37	2204
2014	Does not provide services to public	18	31	20	17	12	2	50	29	3496
2011	Provides services to public	16	28	20	17	17	2	45	35	3135
2011	Does not provide services to public	17	30	21	18	13	2	48	31	4245
2008	Provides services to public	17	31	18	16	15	2	49	32	2846
2008	Does not provide services to public	19	34	19	14	12	2	54	26	3586

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	27	21	20	14	2	43	35	2157
2019	Does not provide services to public	19	31	19	17	9	4	53	27	4213
2018	Provides services to public	13	29	20	18	17	2	43	36	2396
2018	Does not provide services to public	17	30	21	18	9	5	49	29	4385
2017	Provides services to public	14	26	21	21	16	3	41	38	2020
2017	Does not provide services to public	17	31	18	18	11	5	50	31	3677
2014	Provides services to public	9	23	22	24	20	3	33	45	2208
2014	Does not provide services to public	10	27	21	22	15	5	39	39	3496
2011	Provides services to public	9	26	20	24	19	3	36	44	3143
2011	Does not provide services to public	8	29	21	22	14	5	39	39	4250
2008	Provides services to public	9	29	20	22	17	3	39	40	2852
2008	Does not provide services to public	9	30	21	22	13	5	41	37	3582

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	28	21	21	16	2	0	41	38	2155
2019	Does not provide services to public	17	31	18	20	12	3	0	50	32	4214
2018	Provides services to public	11	28	19	22	18	2	0	40	41	2396
2018	Does not provide services to public	15	32	18	20	12	2	0	48	33	4403
2017	Provides services to public	15	28	17	19	19	2	1	44	39	2016
2017	Does not provide services to public	16	31	16	20	13	3	1	49	34	3671
2014	Provides services to public	9	26	19	22	21	2	0	36	44	2209
2014	Does not provide services to public	11	28	21	22	15	2	0	40	39	3497
2011	Provides services to public	10	30	18	21	18	2	0	41	40	3142
2011	Does not provide services to public	10	30	19	24	15	3	0	41	40	4246
2008	Provides services to public	12	34	18	21	13	3	0	48	34	2844
2008	Does not provide services to public	12	35	18	21	11	3	0	48	33	3581

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	18	12	8	9	18	10	60	24	2158
2019	Does not provide services to public	32	20	14	7	6	16	6	66	16	4227

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	43	20	11	5	1	0	63	17	2160
2019	Does not provide services to public	23	45	16	11	3	1	0	69	15	4233
2018	Provides services to public	17	42	21	13	7	1	0	59	20	2405
2018	Does not provide services to public	21	45	18	10	4	1	0	67	14	4398
2017	Provides services to public	19	37	20	14	9	1	1	56	23	2021
2017	Does not provide services to public	24	41	18	11	5	1	0	66	16	3677
2014	Provides services to public	13	37	23	15	11	1	0	50	27	2215
2014	Does not provide services to public	15	39	23	14	7	2	0	55	21	3499
2011	Provides services to public	16	38	20	15	9	1	0	55	24	3144
2011	Does not provide services to public	16	40	21	14	7	2	0	57	22	4251

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	30	24	23	10	2	0	42	33	2157
2019	Does not provide services to public	13	35	21	20	8	3	0	49	29	4214

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	38	16	11	6	2	1	67	17	2164
2019	Does not provide services to public	30	37	14	11	6	2	1	69	17	4228
2018	Provides services to public	28	40	14	11	5	1	1	70	16	2403
2018	Does not provide services to public	30	39	13	10	4	3	1	72	15	4408
2017	Provides services to public	32	38	12	8	6	2	1	73	14	2020
2017	Does not provide services to public	36	35	11	9	5	3	1	74	14	3667
2014	Provides services to public	31	41	12	8	5	3	1	75	13	2214
2014	Does not provide services to public	37	37	11	7	4	3	1	77	11	3495
2011	Provides services to public	33	38	12	8	5	3	1	74	14	3144
2011	Does not provide services to public	36	35	11	8	4	4	1	76	13	4249
2008	Provides services to public	31	36	13	10	7	3	1	70	17	2849
2008	Does not provide services to public	31	36	12	9	6	4	1	71	16	3586

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	38	21	9	5	1	64	14	2161
2019	Does not provide services to public	29	38	20	8	4	2	68	12	4215
2018	Provides services to public	25	41	18	10	5	1	66	15	2402
2018	Does not provide services to public	28	41	19	8	4	1	70	11	4395

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	27	18	16	14	5	1	50	32	2161
2019	Does not provide services to public	21	27	19	14	10	8	2	53	26	4230
2018	Provides services to public	17	29	19	15	15	4	1	48	32	2402
2018	Does not provide services to public	20	28	19	14	10	8	1	52	27	4403
2017	Provides services to public	18	30	16	16	14	5	1	51	32	2015
2017	Does not provide services to public	19	27	16	14	12	9	2	52	30	3667
2014	Provides services to public	16	28	16	19	15	5	1	47	36	2214
2014	Does not provide services to public	17	25	19	16	15	7	2	46	33	3499
2011	Provides services to public	14	27	16	18	18	6	1	45	38	3135
2011	Does not provide services to public	15	26	18	16	14	9	2	46	33	4250

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	33	18	17	10	1	0	55	27	2163
2019	Does not provide services to public	24	35	17	13	8	2	0	61	21	4223
2018	Provides services to public	17	35	18	16	12	1	0	53	29	2406
2018	Does not provide services to public	21	36	18	14	8	2	0	59	23	4400
2017	Provides services to public	19	33	18	16	13	2	0	53	29	2021
2017	Does not provide services to public	25	34	16	14	8	2	1	61	23	3673
2014	Provides services to public	14	29	19	18	17	2	0	45	36	2214
2014	Does not provide services to public	17	32	17	18	13	2	1	50	32	3497
2011	Provides services to public	19	33	16	16	14	2	0	53	31	3145
2011	Does not provide services to public	20	32	16	16	13	2	0	53	30	4251
2008	Provides services to public	17	35	17	16	13	1	0	53	30	2850
2008	Does not provide services to public	17	35	18	18	11	2	0	52	30	3586

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	32	15	14	12	1	2	58	26	2167
2019	Does not provide services to public	25	32	15	14	10	3	2	59	25	4235
2018	Provides services to public	22	34	15	14	13	1	1	57	27	2405
2018	Does not provide services to public	22	34	15	13	12	2	1	58	26	4403
2017	Provides services to public	23	34	13	14	14	1	1	58	29	2017
2017	Does not provide services to public	25	30	14	13	13	2	2	57	28	3671
2014	Provides services to public	16	31	16	15	19	1	2	49	34	2213
2014	Does not provide services to public	17	27	15	17	19	2	3	46	39	3501
2011	Provides services to public	19	31	14	16	17	2	1	51	34	3145
2011	Does not provide services to public	16	29	15	18	19	1	2	46	38	4250
2008	Provides services to public	20	34	15	14	16	1	1	55	30	2853
2008	Does not provide services to public	16	33	16	15	17	2	2	50	33	3584

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	28	17	7	5	1	4	69	13	2162
2019	Does not provide services to public	48	25	15	5	3	1	3	76	9	4223

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	11	7	4	4	2	15	81	10	2159
2019	Does not provide services to public	59	10	7	5	4	2	13	81	10	4219

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	27	18	8	5	1	3	68	13	2159
2019	Does not provide services to public	46	26	14	6	4	2	3	75	10	4215

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	25	19	8	6	2	3	65	15	2149
2019	Does not provide services to public	44	23	14	7	5	3	4	72	13	4207

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	23	16	10	8	2	3	63	19	2159
2019	Does not provide services to public	43	21	15	8	8	3	4	67	17	4214

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	20	9	3	1	1	4	86	5	2159
2019	Does not provide services to public	67	16	7	3	2	2	4	87	5	4219

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	12	5	3	3	2	4	88	6	2155
2019	Does not provide services to public	77	8	5	2	2	3	4	91	4	4212

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	9	4	2	2	1	7	91	4	2156
2019	Does not provide services to public	78	7	3	1	1	2	8	94	2	4209

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	41	20	13	6	2	0	59	20	2162
2019	Does not provide services to public	21	45	18	9	4	3	1	68	13	4230
2018	Provides services to public	17	39	23	13	7	2	0	57	20	2410
2018	Does not provide services to public	22	40	23	9	4	3	0	63	13	4414
2017	Provides services to public	18	39	19	16	7	2	0	57	23	2018
2017	Does not provide services to public	23	40	17	10	5	4	0	66	16	3673

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	41	16	9	5	2	0	70	14	2155
2019	Does not provide services to public	35	40	14	6	3	2	0	77	9	4215
2018	Provides services to public	30	40	17	7	3	2	0	72	10	2402
2018	Does not provide services to public	36	42	13	5	2	2	0	80	7	4403
2017	Provides services to public	31	40	16	6	4	2	1	74	10	2019
2017	Does not provide services to public	36	41	12	6	3	3	0	80	8	3676
2014	Provides services to public	28	39	18	8	4	3	0	69	12	2212
2014	Does not provide services to public	33	40	15	6	3	3	0	75	9	3494
2011	Provides services to public	24	39	18	10	7	3	0	65	17	3144
2011	Does not provide services to public	27	41	17	6	5	3	0	71	11	4249

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	36	18	6	3	3	1	72	9	2151
2019	Does not provide services to public	40	35	14	4	2	4	1	79	6	4220
2018	Provides services to public	32	38	19	4	3	3	1	73	7	2408
2018	Does not provide services to public	36	38	15	4	2	4	1	78	6	4400
2017	Provides services to public	30	35	19	5	4	4	3	69	10	2015
2017	Does not provide services to public	36	36	15	4	3	5	1	77	7	3673
2014	Provides services to public	30	36	18	6	3	6	1	71	9	2212
2014	Does not provide services to public	34	37	16	4	2	5	1	76	7	3490

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	38	10	7	5	0	78	12	2162
2019	Does not provide services to public	49	36	9	4	3	0	85	7	4224
2018	Provides services to public	37	40	10	8	5	0	77	12	2406
2018	Does not provide services to public	44	39	10	4	2	0	83	7	4394
2017	Provides services to public	36	38	13	7	5	0	74	13	2022
2017	Does not provide services to public	45	35	10	6	3	0	81	9	3676
2014	Provides services to public	33	39	14	9	5	0	72	14	2215
2014	Does not provide services to public	38	40	11	7	4	0	78	10	3496
2011	Provides services to public	31	40	13	9	6	1	71	16	3140
2011	Does not provide services to public	34	40	13	7	5	1	74	12	4249
2008	Provides services to public	28	42	13	9	7	1	71	16	2845
2008	Does not provide services to public	31	43	13	8	5	0	74	13	3584

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	32	16	9	6	0	68	16	2158
2019	Does not provide services to public	42	34	14	7	4	0	76	11	4226
2018	Provides services to public	31	35	16	11	6	1	66	17	2402
2018	Does not provide services to public	37	35	16	7	4	1	73	11	4397
2017	Provides services to public	30	31	20	11	8	0	61	19	2017
2017	Does not provide services to public	36	34	16	9	5	1	71	14	3676
2014	Provides services to public	21	35	20	13	10	0	57	23	2215
2014	Does not provide services to public	24	34	19	14	8	1	59	22	3499
2011	Provides services to public	26	36	18	12	7	1	63	19	3142
2011	Does not provide services to public	26	36	19	12	6	1	63	18	4253

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	34	16	12	6	0	66	18	2152
2019	Does not provide services to public	39	35	14	8	3	0	74	12	4219
2018	Provides services to public	26	38	16	12	7	0	64	19	2402
2018	Does not provide services to public	34	38	16	8	3	1	73	11	4393
2017	Provides services to public	29	33	18	12	8	0	62	20	2018
2017	Does not provide services to public	35	36	15	9	4	0	71	14	3675
2014	Provides services to public	18	35	19	16	10	1	54	27	2213
2014	Does not provide services to public	22	36	18	15	8	0	58	23	3498
2011	Provides services to public	22	38	17	14	9	0	60	23	3140
2011	Does not provide services to public	24	39	17	12	8	0	63	19	4248
2008	Provides services to public	25	38	16	13	7	0	64	20	2846
2008	Does not provide services to public	27	41	16	10	6	0	68	17	3581

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	26	19	10	8	3	1	62	18	2161
2019	Does not provide services to public	39	27	17	9	5	2	1	68	14	4230
2018	Provides services to public	32	29	18	10	8	2	0	62	19	2411
2018	Does not provide services to public	35	29	18	9	5	4	1	67	15	4405
2017	Provides services to public	29	30	20	10	7	2	1	61	18	2020
2017	Does not provide services to public	35	29	17	10	5	4	1	66	16	3678
2014	Provides services to public	26	26	20	13	9	4	2	55	23	2213
2014	Does not provide services to public	28	27	20	12	8	4	1	58	21	3498
2011	Provides services to public	29	29	18	11	8	4	1	61	21	3146
2011	Does not provide services to public	30	28	18	12	8	4	1	61	20	4249
2008	Provides services to public	30	32	16	10	7	4	1	65	18	2841
2008	Does not provide services to public	29	30	18	10	7	5	1	62	18	3582

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	23	45	32	2160
2019	Does not provide services to public	26	41	33	4236
2018	Provides services to public	23	45	32	2387
2018	Does not provide services to public	24	43	32	4398
2017	Provides services to public	19	45	36	2021
2017	Does not provide services to public	24	44	32	3680
2014	Provides services to public	22	47	30	2213
2014	Does not provide services to public	26	42	32	3497
2011	Provides services to public	23	51	26	3141
2011	Does not provide services to public	25	48	28	4255

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	18	28	13	17	16	7	468
2019	Does not provide services to public	16	35	24	5	14	5	1112
2018	Provides services to public	25	34	13	15	5	7	531
2018	Does not provide services to public	20	37	24	7	7	5	1115
2017	Provides services to public	24	32	16	8	7	12	418
2017	Does not provide services to public	21	35	20	5	12	6	915
2014	Provides services to public	30	30	13	14	9999	12	492
2014	Does not provide services to public	25	31	22	11	9999	11	945
2011	Provides services to public	36	28	14	13	9999	10	706
2011	Does not provide services to public	24	31	28	7	9999	10	1080

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	49	9	9	2	1	1	80	11	2155
2019	Does not provide services to public	34	46	8	6	3	0	1	82	10	4223

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	34	9	6	2	3	1	82	9	2153
2019	Does not provide services to public	55	27	7	3	2	5	2	88	5	4224

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	2159
2019	Does not provide services to public	13	87	4233
2018	Provides services to public	17	83	2409
2018	Does not provide services to public	13	87	4405

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	312
2019	Does not provide services to public	54	46	525
2018	Provides services to public	52	48	381
2018	Does not provide services to public	53	47	575

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	312
2019	Does not provide services to public	56	44	525
2018	Provides services to public	62	38	377
2018	Does not provide services to public	60	40	576

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	312
2019	Does not provide services to public	11	89	525
2018	Provides services to public	13	87	372
2018	Does not provide services to public	10	90	571

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	312
2019	Does not provide services to public	6	94	525
2018	Provides services to public	4	96	372
2018	Does not provide services to public	7	93	571

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	312
2019	Does not provide services to public	3	97	525
2018	Provides services to public	19	81	374
2018	Does not provide services to public	5	95	571

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	312
2019	Does not provide services to public	4	96	525
2018	Provides services to public	4	96	373
2018	Does not provide services to public	3	97	571

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	310
2019	Does not provide services to public	41	59	519
2018	Provides services to public	43	57	372
2018	Does not provide services to public	41	59	576

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	310
2019	Does not provide services to public	35	65	519
2018	Provides services to public	42	58	372
2018	Does not provide services to public	40	60	575

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	310
2019	Does not provide services to public	48	52	519
2018	Provides services to public	40	60	372
2018	Does not provide services to public	48	52	574

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	310
2019	Does not provide services to public	38	62	519
2018	Provides services to public	37	63	375
2018	Does not provide services to public	39	61	575

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	310
2019	Does not provide services to public	34	66	519
2018	Provides services to public	32	68	369
2018	Does not provide services to public	33	67	573

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	310
2019	Does not provide services to public	59	41	519
2018	Provides services to public	61	39	377
2018	Does not provide services to public	55	45	576

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	310
2019	Does not provide services to public	33	67	519
2018	Provides services to public	35	65	376
2018	Does not provide services to public	34	66	575

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	310
2019	Does not provide services to public	10	90	519
2018	Provides services to public	9	91	371
2018	Does not provide services to public	11	89	572

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	310
2019	Does not provide services to public	9	91	519
2018	Provides services to public	17	83	372
2018	Does not provide services to public	10	90	572

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	310
2019	Does not provide services to public	46	54	519
2018	Provides services to public	44	56	371
2018	Does not provide services to public	43	57	574

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	310
2019	Does not provide services to public	29	71	519
2018	Provides services to public	41	59	372
2018	Does not provide services to public	31	69	575

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	310
2019	Does not provide services to public	12	88	519
2018	Provides services to public	14	86	371
2018	Does not provide services to public	14	86	572

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	309
2019	Does not provide services to public	58	42	519
2018	Provides services to public	45	55	373
2018	Does not provide services to public	56	44	573

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	309
2019	Does not provide services to public	32	68	519
2018	Provides services to public	33	67	372
2018	Does not provide services to public	30	70	574

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	309
2019	Does not provide services to public	7	93	519
2018	Provides services to public	10	90	370
2018	Does not provide services to public	7	93	573

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	309
2019	Does not provide services to public	17	83	519
2018	Provides services to public	18	82	374
2018	Does not provide services to public	11	89	573

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	309
2019	Does not provide services to public	12	88	519
2018	Provides services to public	11	89	371
2018	Does not provide services to public	9	91	573

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	309
2019	Does not provide services to public	6	94	519
2018	Provides services to public	5	95	371
2018	Does not provide services to public	4	96	573

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	309
2019	Does not provide services to public	16	84	519
2018	Provides services to public	22	78	372
2018	Does not provide services to public	18	82	573

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	309
2019	Does not provide services to public	11	89	519
2018	Provides services to public	10	90	370
2018	Does not provide services to public	11	89	573

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	309
2019	Does not provide services to public	24	76	519
2018	Provides services to public	32	68	375
2018	Does not provide services to public	28	72	575

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	289
2019	Does not provide services to public	11	89	482
2018	Provides services to public	12	88	353
2018	Does not provide services to public	11	89	544

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	289
2019	Does not provide services to public	21	79	482
2018	Provides services to public	20	80	350
2018	Does not provide services to public	24	76	544

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	289
2019	Does not provide services to public	10	90	482
2018	Provides services to public	7	93	350
2018	Does not provide services to public	9	91	544

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	289
2019	Does not provide services to public	8	92	482
2018	Provides services to public	7	93	350
2018	Does not provide services to public	10	90	544

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	289
2019	Does not provide services to public	14	86	482
2018	Provides services to public	10	90	350
2018	Does not provide services to public	10	90	544

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	289
2019	Does not provide services to public	8	92	482
2018	Provides services to public	12	88	351
2018	Does not provide services to public	10	90	544

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	289
2019	Does not provide services to public	12	88	482
2018	Provides services to public	7	93	350
2018	Does not provide services to public	14	86	545

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	289
2019	Does not provide services to public	14	86	482
2018	Provides services to public	13	87	352
2018	Does not provide services to public	11	89	544

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	289
2019	Does not provide services to public	12	88	482
2018	Provides services to public	9	91	351
2018	Does not provide services to public	8	92	544

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	289
2019	Does not provide services to public	29	71	482
2018	Provides services to public	32	68	353
2018	Does not provide services to public	23	77	545

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	289
2019	Does not provide services to public	14	86	482
2018	Provides services to public	5	95	349
2018	Does not provide services to public	7	93	544

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	289
2019	Does not provide services to public	46	54	482
2018	Provides services to public	47	53	354
2018	Does not provide services to public	40	60	548

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	289
2019	Does not provide services to public	52	48	482
2018	Provides services to public	59	41	356
2018	Does not provide services to public	56	44	546

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	289
2019	Does not provide services to public	3	97	482
2018	Provides services to public	4	96	352
2018	Does not provide services to public	2	98	544

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	289
2019	Does not provide services to public	11	89	482
2018	Provides services to public	14	86	351
2018	Does not provide services to public	11	89	544

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	2152
2019	Does not provide services to public	19	81	4228

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	23	20	12	9	14	6	49	26	2155
2019	Does not provide services to public	17	19	19	9	7	23	6	50	23	4230
2018	Provides services to public	15	25	23	10	8	15	4	49	23	2395
2018	Does not provide services to public	15	21	22	8	7	24	5	49	20	4402
2017	Provides services to public	17	21	23	9	10	16	4	47	24	2020
2017	Does not provide services to public	16	19	20	9	8	22	7	49	23	3679
2014	Provides services to public	13	26	22	10	10	15	4	47	25	2211
2014	Does not provide services to public	15	21	19	9	7	23	5	51	21	3497

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	34	18	9	5	4	1	66	15	2157
2019	Does not provide services to public	32	33	16	7	4	7	1	70	12	4229
2018	Provides services to public	26	35	19	8	6	5	0	65	15	2395
2018	Does not provide services to public	29	35	17	7	4	7	1	69	12	4398
2017	Provides services to public	25	31	22	9	7	6	1	59	17	2018
2017	Does not provide services to public	28	31	17	8	5	10	2	66	14	3673
2014	Provides services to public	23	33	21	9	8	6	1	60	18	2212
2014	Does not provide services to public	25	32	19	8	5	10	1	64	15	3498
2011	Provides services to public	28	40	15	8	5	3	0	71	14	3132
2011	Does not provide services to public	29	39	17	6	3	6	0	72	10	4246

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	2156
2019	Does not provide services to public	6	94	4233
2018	Provides services to public	8	92	2401
2018	Does not provide services to public	6	94	4404

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	173
2019	Does not provide services to public	45	55	246
2018	Provides services to public	37	63	173
2018	Does not provide services to public	40	60	236

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	76	24	173
2019	Does not provide services to public	72	28	246
2018	Provides services to public	70	30	177
2018	Does not provide services to public	72	28	239

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	173
2019	Does not provide services to public	4	96	246
2018	Provides services to public	7	93	172
2018	Does not provide services to public	8	92	236

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	173
2019	Does not provide services to public	7	93	246
2018	Provides services to public	6	94	172
2018	Does not provide services to public	9	91	236

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	173
2019	Does not provide services to public	3	97	246
2018	Provides services to public	22	78	172
2018	Does not provide services to public	4	96	236

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	173
2019	Does not provide services to public	6	94	246
2018	Provides services to public	5	95	172
2018	Does not provide services to public	7	93	237

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	172
2019	Does not provide services to public	12	88	245
2018	Provides services to public	14	86	172
2018	Does not provide services to public	17	83	237

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	172
2019	Does not provide services to public	11	89	245
2018	Provides services to public	13	87	172
2018	Does not provide services to public	13	87	238

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	172
2019	Does not provide services to public	6	94	245
2018	Provides services to public	6	94	173
2018	Does not provide services to public	10	90	237

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	172
2019	Does not provide services to public	31	69	245
2018	Provides services to public	23	77	172
2018	Does not provide services to public	22	78	237

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	172
2019	Does not provide services to public	38	62	245
2018	Provides services to public	36	64	174
2018	Does not provide services to public	40	60	239

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	172
2019	Does not provide services to public	9	91	245
2018	Provides services to public	8	92	173
2018	Does not provide services to public	8	92	238

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	172
2019	Does not provide services to public	14	86	245
2018	Provides services to public	19	81	174
2018	Does not provide services to public	13	87	238

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	172
2019	Does not provide services to public	12	88	245
2018	Provides services to public	15	85	172
2018	Does not provide services to public	14	86	237

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	172
2019	Does not provide services to public	0	100	245

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	172
2019	Does not provide services to public	18	82	245
2018	Provides services to public	20	80	174
2018	Does not provide services to public	20	80	238

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	170
2019	Does not provide services to public	29	71	242
2018	Provides services to public	30	70	175
2018	Does not provide services to public	35	65	239

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	170
2019	Does not provide services to public	18	82	242
2018	Provides services to public	20	80	174
2018	Does not provide services to public	18	82	238

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	170
2019	Does not provide services to public	3	97	242
2018	Provides services to public	8	92	173
2018	Does not provide services to public	5	95	239

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	170
2019	Does not provide services to public	12	88	242
2018	Provides services to public	16	84	175
2018	Does not provide services to public	12	88	239

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	170
2019	Does not provide services to public	2	98	242
2018	Provides services to public	6	94	172
2018	Does not provide services to public	2	98	237

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	170
2019	Does not provide services to public	5	95	242
2018	Provides services to public	6	94	172
2018	Does not provide services to public	3	97	237

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	170
2019	Does not provide services to public	7	93	242
2018	Provides services to public	12	88	172
2018	Does not provide services to public	6	94	238

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	170
2019	Does not provide services to public	6	94	242
2018	Provides services to public	9	91	172
2018	Does not provide services to public	10	90	237

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	170
2019	Does not provide services to public	54	46	242
2018	Provides services to public	45	55	175
2018	Does not provide services to public	49	51	237

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	159
2019	Does not provide services to public	6	94	212
2018	Provides services to public	3	97	161
2018	Does not provide services to public	7	93	229

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	159
2019	Does not provide services to public	17	83	212
2018	Provides services to public	19	81	160
2018	Does not provide services to public	22	78	229

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	159
2019	Does not provide services to public	3	97	212

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	159
2019	Does not provide services to public	4	96	212
2018	Provides services to public	4	96	160
2018	Does not provide services to public	3	97	229

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	159
2019	Does not provide services to public	8	92	212
2018	Provides services to public	11	89	161
2018	Does not provide services to public	10	90	229

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	159
2019	Does not provide services to public	6	94	212
2018	Provides services to public	14	86	161
2018	Does not provide services to public	7	93	229

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	159
2019	Does not provide services to public	25	75	212
2018	Provides services to public	28	72	161
2018	Does not provide services to public	21	79	230

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	159
2019	Does not provide services to public	9	91	212
2018	Provides services to public	10	90	161
2018	Does not provide services to public	7	93	230

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	159
2019	Does not provide services to public	48	52	212
2018	Provides services to public	47	53	164
2018	Does not provide services to public	40	60	230

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	159
2019	Does not provide services to public	60	40	212
2018	Provides services to public	64	36	165
2018	Does not provide services to public	60	40	231

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	159
2019	Does not provide services to public	8	92	212
2018	Provides services to public	18	82	160
2018	Does not provide services to public	13	87	229

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	2160
2019	Does not provide services to public	8	92	4229

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	21	22	6	4	21	6	55	14	2152
2019	Does not provide services to public	20	16	21	4	3	29	6	56	11	4224
2018	Provides services to public	16	24	27	6	4	19	4	53	12	2393
2018	Does not provide services to public	17	19	24	3	3	29	5	54	9	4404
2017	Provides services to public	18	21	24	5	5	22	5	54	13	2019
2017	Does not provide services to public	18	19	21	4	3	29	6	58	10	3678
2014	Provides services to public	15	23	25	6	4	23	4	51	14	2213
2014	Does not provide services to public	15	20	22	4	3	31	6	55	10	3491

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	32	18	6	4	6	1	69	12	2148
2019	Does not provide services to public	35	30	18	4	3	9	1	73	7	4217
2018	Provides services to public	27	36	20	6	3	7	1	68	10	2381
2018	Does not provide services to public	30	34	19	4	2	10	1	72	7	4395
2017	Provides services to public	28	31	19	6	4	9	2	67	12	2012
2017	Does not provide services to public	30	32	17	4	3	13	2	73	8	3671
2014	Provides services to public	24	33	22	6	4	11	1	64	11	2211
2014	Does not provide services to public	26	31	19	5	2	15	1	68	9	3489
2011	Provides services to public	31	39	16	6	4	5	0	73	10	3135
2011	Does not provide services to public	33	38	16	4	2	7	0	76	6	4249

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	22	22	18	27	0	33	45	2164
2019	Does not provide services to public	16	28	23	15	18	0	44	33	4233
2018	Provides services to public	6	15	22	20	37	0	21	57	2405
2018	Does not provide services to public	13	22	23	18	23	1	36	41	4410
2017	Provides services to public	8	18	19	20	35	0	26	55	2017
2017	Does not provide services to public	15	20	22	16	26	1	35	42	3671

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	31	26	13	10	0	51	23	2159
2019	Does not provide services to public	22	28	26	14	9	0	50	23	4234
2018	Provides services to public	17	28	28	16	11	0	46	27	2404
2018	Does not provide services to public	17	29	29	15	9	1	47	24	4398
2017	Provides services to public	21	28	27	15	9	0	49	24	2018
2017	Does not provide services to public	19	29	28	15	9	1	48	25	3675

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	32	19	9	5	0	3	65	15	2157
2019	Does not provide services to public	30	31	21	10	6	0	1	62	17	4221
2018	Provides services to public	28	31	23	11	6	0	2	60	17	2395
2018	Does not provide services to public	25	31	24	12	6	1	1	57	18	4385
2017	Provides services to public	29	33	20	9	5	0	4	64	15	2013
2017	Does not provide services to public	28	31	22	12	6	1	1	60	18	3669

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	23	23	16	14	0	1	46	30	2155
2019	Does not provide services to public	26	25	22	14	11	1	1	51	26	4214
2018	Provides services to public	19	24	23	17	17	0	1	43	34	2398
2018	Does not provide services to public	21	27	23	15	11	1	1	49	27	4394
2017	Provides services to public	21	21	23	17	16	0	1	43	34	2017
2017	Does not provide services to public	22	25	24	15	11	0	3	48	28	3673

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	30	17	8	5	0	1	70	13	2154
2019	Does not provide services to public	48	25	14	6	4	0	3	75	11	4217
2018	Provides services to public	36	28	18	8	7	0	2	65	16	2406
2018	Does not provide services to public	42	27	15	7	4	1	3	72	12	4387
2017	Provides services to public	38	29	16	7	5	0	4	70	13	2011
2017	Does not provide services to public	42	26	15	7	4	1	5	72	12	3671

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	29	24	12	12	0	0	51	25	2155
2019	Does not provide services to public	31	28	21	10	9	0	1	60	19	4234
2018	Provides services to public	19	28	24	15	14	0	1	47	29	2401
2018	Does not provide services to public	27	28	23	13	8	1	1	55	21	4404
2017	Provides services to public	20	30	26	12	12	0	0	50	23	2005
2017	Does not provide services to public	25	30	23	13	8	0	1	56	21	3661

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	37	23	9	5	0	0	64	13	2157
2019	Does not provide services to public	31	35	19	9	4	1	1	67	14	4222
2018	Provides services to public	23	34	25	11	6	0	1	58	17	2405
2018	Does not provide services to public	26	37	23	9	3	1	1	64	13	4389
2017	Provides services to public	27	33	21	11	7	0	1	60	18	2002
2017	Does not provide services to public	28	33	22	10	5	1	1	63	15	3654

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	34	22	12	5	0	1	60	18	2157
2019	Does not provide services to public	25	34	22	12	5	1	1	61	17	4226
2018	Provides services to public	21	34	24	12	7	0	1	56	19	2404
2018	Does not provide services to public	22	34	25	12	6	1	1	57	18	4391
2017	Provides services to public	23	34	23	13	6	1	1	58	19	2005
2017	Does not provide services to public	23	34	23	13	5	1	1	58	19	3656

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	31	21	10	5	0	1	64	15	2151
2019	Does not provide services to public	30	34	20	10	6	0	0	64	16	4221
2018	Provides services to public	28	35	21	10	5	0	1	63	15	2404
2018	Does not provide services to public	28	34	21	11	5	1	1	62	16	4386
2017	Provides services to public	31	33	19	11	5	1	1	64	16	2006
2017	Does not provide services to public	28	32	20	12	6	1	1	62	18	3655

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	29	16	9	6	0	0	69	15	2153
2019	Does not provide services to public	46	27	14	8	5	1	1	73	13	4216

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	33	18	8	5	0	1	69	13	2148
2019	Does not provide services to public	36	33	18	8	4	0	1	69	12	4206
2018	Provides services to public	29	31	23	10	6	0	0	61	16	2399
2018	Does not provide services to public	29	34	22	10	4	1	1	64	14	4375
2017	Provides services to public	32	32	21	9	5	0	1	65	14	1998
2017	Does not provide services to public	31	32	21	10	4	1	2	65	14	3652

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	29	15	5	3	1	76	9	2147
2019	Does not provide services to public	55	24	12	5	3	1	80	8	4217
2018	Provides services to public	44	29	16	6	4	1	74	10	2401
2018	Does not provide services to public	51	26	13	6	3	1	78	9	4382
2017	Provides services to public	47	26	15	6	4	1	74	10	2019
2017	Does not provide services to public	53	24	13	5	4	1	79	9	3675

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	16	7	2	2	1	4	89	4	2142
2019	Does not provide services to public	75	12	4	2	1	1	5	92	3	4205
2018	Provides services to public	63	20	8	3	2	1	3	87	5	2397
2018	Does not provide services to public	71	16	5	2	1	1	4	91	3	4374

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	15	8	4	4	0	1	84	8	2156
2019	Does not provide services to public	74	12	6	3	3	0	1	88	6	4227
2018	Provides services to public	64	19	8	4	3	0	2	84	7	2403
2018	Does not provide services to public	70	14	7	3	3	1	2	87	6	4379
2017	Provides services to public	70	14	7	5	3	1	1	85	8	2016
2017	Does not provide services to public	71	14	6	3	2	1	2	87	6	3673

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	33	12	4	3	0	0	81	7	2152
2019	Does not provide services to public	56	27	10	4	3	0	1	83	6	4214
2018	Provides services to public	44	33	15	5	3	0	1	77	8	2412
2018	Does not provide services to public	52	28	12	4	2	0	1	81	6	4407
2017	Provides services to public	47	33	13	4	2	0	1	81	6	2017
2017	Does not provide services to public	53	28	11	4	2	1	1	82	6	3674

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	25	11	5	5	0	1	78	11	2153
2019	Does not provide services to public	61	19	10	5	4	0	1	81	8	4203
2018	Provides services to public	48	26	13	7	6	0	1	74	13	2401
2018	Does not provide services to public	55	23	11	6	4	1	1	80	9	4401
2017	Provides services to public	55	22	11	7	4	0	1	78	11	2022
2017	Does not provide services to public	57	22	11	5	4	0	1	80	9	3669

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	17	7	2	2	0	16	87	5	2142
2019	Does not provide services to public	59	13	7	2	1	0	18	88	4	4195
2018	Provides services to public	51	18	8	3	2	0	18	85	6	2392
2018	Does not provide services to public	53	16	7	2	1	0	21	87	4	4387
2017	Provides services to public	54	17	8	2	1	0	18	86	4	2015
2017	Does not provide services to public	54	16	7	2	1	1	20	88	3	3670

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	27	10	3	2	0	2	84	5	2142
2019	Does not provide services to public	71	17	6	1	1	0	3	91	2	4210
2018	Provides services to public	51	30	11	4	2	0	3	83	5	2407
2018	Does not provide services to public	66	20	7	1	1	1	5	91	2	4391
2017	Provides services to public	56	28	9	2	1	0	3	87	3	1999
2017	Does not provide services to public	67	19	5	2	1	1	6	92	2	3653

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	17	7	4	4	0	1	85	8	2157
2019	Does not provide services to public	69	15	6	4	5	0	2	86	8	4221
2018	Provides services to public	62	19	8	5	5	0	2	83	10	2411
2018	Does not provide services to public	66	14	7	5	5	1	3	82	11	4404
2017	Provides services to public	61	18	7	5	4	0	3	83	10	2014
2017	Does not provide services to public	62	17	9	4	4	0	3	82	9	3678

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	31	11	4	2	1	83	6	2145
2019	Does not provide services to public	54	27	12	3	2	1	82	5	4214
2018	Provides services to public	45	33	14	4	2	1	79	6	2403
2018	Does not provide services to public	48	30	14	4	2	1	79	6	4394
2017	Provides services to public	48	33	14	3	1	1	81	4	2013
2017	Does not provide services to public	48	31	13	4	2	2	80	6	3673

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	36	33	14	5	48	20	2162
2019	Does not provide services to public	17	36	32	11	4	52	15	4242
2018	Provides services to public	11	31	36	16	6	42	22	2412
2018	Does not provide services to public	13	35	35	12	4	48	16	4417
2017	Provides services to public	12	29	37	14	8	41	22	2023
2017	Does not provide services to public	13	30	37	15	5	43	20	3682

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	19	40	22	11	0	33	27	2153
2019	Does not provide services to public	9	17	37	25	12	0	37	25	4218
2018	Provides services to public	10	18	39	22	11	0	33	27	2396
2018	Does not provide services to public	8	17	38	25	11	0	37	25	4382
2017	Provides services to public	8	17	42	20	12	0	32	26	2018
2017	Does not provide services to public	6	18	40	23	12	1	35	25	3664

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	39	18	10	5	2	66	16	2160
2019	Does not provide services to public	33	40	15	6	3	2	75	10	4237
2018	Provides services to public	23	39	18	11	6	2	64	18	2407
2018	Does not provide services to public	29	41	15	8	3	3	73	12	4398
2017	Provides services to public	18	38	20	13	8	3	58	22	2020
2017	Does not provide services to public	23	41	17	10	5	4	67	15	3676

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	37	19	14	7	1	59	22	2162
2019	Does not provide services to public	27	36	17	12	6	2	64	18	4235
2018	Provides services to public	19	36	20	15	9	1	56	24	2411
2018	Does not provide services to public	22	39	18	12	6	2	63	19	4402
2017	Provides services to public	15	38	19	16	11	1	54	28	2022
2017	Does not provide services to public	20	38	18	13	9	2	59	23	3670

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	2158
2019	Does not provide services to public	11	89	4237
2017	Provides services to public	12	88	2021
2017	Does not provide services to public	13	87	3675
2014	Provides services to public	14	86	2201
2014	Does not provide services to public	12	88	3483

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	69	31	273
2019	Does not provide services to public	81	19	481
2017	Provides services to public	67	33	282
2017	Does not provide services to public	78	22	460
2014	Provides services to public	68	32	296
2014	Does not provide services to public	74	26	423

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	34	8	11	3	0	77	15	198
2019	Does not provide services to public	56	26	8	6	4	1	82	10	399
2017	Provides services to public	42	43	6	3	5	1	86	8	210
2017	Does not provide services to public	56	30	5	5	3	1	87	8	377
2014	Provides services to public	49	32	5	8	5	1	82	13	198
2014	Does not provide services to public	59	27	5	6	2	1	87	8	330

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	24	26	18	19	1	0	11	89	2154
2019	Does not provide services to public	17	31	24	14	12	2	1	18	82	4232
2018	Provides services to public	11	20	26	20	22	1	0	11	89	2408
2018	Does not provide services to public	19	26	25	15	13	2	1	19	81	4405
2017	Provides services to public	11	20	25	20	22	2	0	11	89	2023
2017	Does not provide services to public	20	23	22	15	17	3	0	20	80	3677

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	69	31	1858
2019	Does not provide services to public	64	36	3402

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	1839
2019	Does not provide services to public	36	64	3361
2018	Provides services to public	22	78	2076
2018	Does not provide services to public	25	75	3405

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	24	18	21	23	1	3	35	46	1848
2019	Does not provide services to public	13	27	17	19	19	1	4	42	40	3371
2018	Provides services to public	8	22	18	21	27	1	2	31	50	2083
2018	Does not provide services to public	10	24	20	20	20	2	4	37	42	3412
2017	Provides services to public	10	21	16	22	26	1	5	33	50	1662
2017	Does not provide services to public	11	22	15	21	23	2	6	36	47	2740

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	17	17	23	33	2	4	23	59	1843
2019	Does not provide services to public	6	17	17	22	31	2	4	25	57	3373
2018	Provides services to public	4	13	15	19	45	1	2	18	67	2086
2018	Does not provide services to public	4	12	16	22	40	2	3	17	66	3415
2017	Provides services to public	3	11	12	21	47	2	4	15	72	1662
2017	Does not provide services to public	3	9	11	18	49	3	7	13	75	2741

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	20	18	11	14	1	5	55	27	2144
2019	Does not provide services to public	39	20	15	9	10	1	6	64	20	4194
2018	Provides services to public	29	17	18	14	16	1	6	49	32	2408
2018	Does not provide services to public	38	19	15	10	9	2	7	62	21	4410

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment