2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - PH

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 19 63 9 6 3 0 0 81 9 32
2017 PH 37 45 7 11 0 0 0 81 11 25
2017 PH-01 28 50 6 17 0 0 0 78 17 18
2014 PH 21 52 10 3 14 0 0 72 17 29
2014 PH-01 21 54 13 4 8 0 0 75 13 24
2011 PH 21 42 11 21 5 0 0 63 26 19

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 69 16 9 3 3 0 0 84 6 32
2017 PH 66 26 4 0 4 0 0 93 4 25
2017 PH-01 61 28 6 0 6 0 0 89 6 18
2014 PH 69 28 3 0 0 0 0 97 0 29
2014 PH-01 71 25 4 0 0 0 0 96 0 24
2011 PH 74 16 11 0 0 0 0 89 0 19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 16 50 13 19 3 0 0 66 22 32
2017 PH 37 41 19 4 0 0 0 78 4 25
2017 PH-01 22 56 17 6 0 0 0 78 6 18
2014 PH 28 41 7 14 10 0 0 69 24 29
2014 PH-01 29 42 8 13 8 0 0 71 21 24
2011 PH 21 53 11 5 11 0 0 74 16 19

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 28 34 31 3 3 0 0 63 6 32
2018 PH 17 52 17 9 4 0 0 70 13 23
2017 PH 15 44 15 11 11 0 4 61 23 25
2017 PH-01 6 50 17 17 11 0 0 56 28 18
2014 PH 14 45 21 14 7 0 0 59 21 29
2014 PH-01 13 46 21 13 8 0 0 58 21 24
2011 PH 16 53 16 5 11 0 0 68 16 19

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 47 38 6 6 3 0 0 84 9 32
2017 PH 37 52 11 0 0 0 0 89 0 25
2017 PH-01 33 56 11 0 0 0 0 89 0 18
2014 PH 38 45 10 3 3 0 0 83 7 29
2014 PH-01 38 50 8 4 0 0 0 88 4 24

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 53 25 9 6 3 0 3 81 10 32
2018 PH 48 35 9 0 4 0 4 86 5 23
2017 PH 34 33 11 7 11 0 4 69 19 25
2017 PH-01 39 33 11 0 17 0 0 72 17 18
2014 PH 28 52 10 3 7 0 0 79 10 29
2014 PH-01 33 50 8 4 4 0 0 83 8 24
2011 PH 53 37 5 5 0 0 0 89 5 19

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 26 55 10 3 6 0 0 81 10 31
2018 PH 26 61 13 0 0 0 0 87 0 23
2017 PH 27 58 8 0 8 0 0 84 8 24
2017 PH-01 18 59 12 0 12 0 0 76 12 17
2014 PH 24 59 10 3 3 0 0 83 7 29
2014 PH-01 25 58 13 4 0 0 0 83 4 24
2011 PH 32 53 11 0 5 0 0 84 5 19

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 19 26 16 32 6 0 0 45 39 31
2018 PH 13 39 26 9 13 0 0 52 22 23
2017 PH 7 55 22 0 15 0 0 63 15 25
2017 PH-01 6 44 33 0 17 0 0 50 17 18
2014 PH 10 45 21 14 7 0 3 57 21 29
2014 PH-01 8 50 21 8 8 0 4 61 17 24
2011 PH 11 58 16 5 11 0 0 68 16 19

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 29 52 13 6 0 0 0 81 6 31
2018 PH 13 61 22 4 0 0 0 74 4 23
2017 PH 33 52 15 0 0 0 0 85 0 25
2017 PH-01 39 50 11 0 0 0 0 89 0 18

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 44 41 13 3 0 0 0 84 3 32
2018 PH 57 30 9 4 0 0 0 87 4 23
2017 PH 40 41 15 4 0 0 0 81 4 25
2017 PH-01 33 50 17 0 0 0 0 83 0 18
2014 PH 28 59 7 3 3 0 0 86 7 29
2014 PH-01 25 63 8 4 0 0 0 88 4 24
2011 PH 16 63 21 0 0 0 0 79 0 19

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 34 19 38 0 9 0 0 53 9 32
2018 PH 17 48 17 4 13 0 0 65 17 23
2017 PH 7 63 15 4 7 0 4 73 12 25
2017 PH-01 6 61 22 0 11 0 0 67 11 18

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 56 31 9 3 0 0 0 88 3 32
2018 PH 52 43 4 0 0 0 0 96 0 23
2017 PH 44 45 7 0 4 0 0 89 4 25
2017 PH-01 33 50 11 0 6 0 0 83 6 18
2014 PH 45 48 3 0 3 0 0 93 3 29
2014 PH-01 50 46 4 0 0 0 0 96 0 24
2011 PH 58 32 5 0 5 0 0 89 5 19

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 29 39 6 13 13 0 0 68 26 31
2018 PH 9 57 13 9 13 0 0 65 22 23
2017 PH 11 55 11 11 7 0 4 69 19 25
2017 PH-01 11 50 17 11 11 0 0 61 22 18
2014 PH 28 48 14 3 7 0 0 76 10 29
2014 PH-01 25 54 13 4 4 0 0 79 8 24
2011 PH 21 63 11 0 5 0 0 84 5 19

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 38 28 9 16 9 0 0 66 25 32
2018 PH 22 39 26 4 9 0 0 61 13 23
2017 PH 11 48 18 11 7 0 4 62 19 25
2017 PH-01 11 50 17 11 11 0 0 61 22 18
2014 PH 21 48 21 3 7 0 0 69 10 29
2014 PH-01 21 46 25 4 4 0 0 67 8 24

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 19 31 31 6 13 0 0 50 19 32
2018 PH 17 61 17 0 4 0 0 78 4 23
2017 PH 18 48 7 19 4 0 4 69 23 25
2017 PH-01 11 56 6 22 6 0 0 67 28 18
2014 PH 28 31 24 7 10 0 0 59 17 29
2014 PH-01 25 33 29 4 8 0 0 58 13 24
2011 PH 26 53 11 5 5 0 0 79 11 19

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 50 13 0 6 0 0 81 6 32
2018 PH 35 65 0 0 0 0 0 100 0 23
2017 PH 33 56 4 4 4 0 0 89 7 25
2017 PH-01 28 56 6 6 6 0 0 83 11 18
2014 PH 41 45 10 0 3 0 0 86 3 29
2014 PH-01 46 42 13 0 0 0 0 88 0 24
2011 PH 47 42 5 0 5 0 0 89 5 19

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 26 39 26 3 6 0 0 65 10 31
2018 PH 43 39 13 4 0 0 0 83 4 23
2017 PH 30 48 15 7 0 0 0 78 7 25
2017 PH-01 44 28 17 11 0 0 0 72 11 18
2014 PH 38 31 17 10 3 0 0 69 14 29
2014 PH-01 42 33 13 13 0 0 0 75 13 24
2011 PH 42 37 21 0 0 0 0 79 0 19

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 3 16 34 34 9 0 3 45 19 32
2018 PH 0 9 43 30 9 0 9 43 10 23
2017 PH 0 11 44 19 15 7 4 38 12 25
2017 PH-01 0 0 44 22 22 6 6 50 0 18
2014 PH 3 10 38 21 24 0 3 46 14 29
2014 PH-01 0 8 33 25 29 0 4 57 9 24
2011 PH 0 26 32 32 11 0 0 42 26 19

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 3 13 25 25 22 3 9 54 18 32
2018 PH 0 5 29 38 14 0 14 61 6 21
2017 PH 0 18 18 34 15 11 4 57 21 25
2017 PH-01 0 17 6 44 22 6 6 75 19 18
2014 PH 3 10 31 31 14 7 3 50 15 29
2014 PH-01 0 13 29 29 17 8 4 52 14 24
2011 PH 0 21 26 26 26 0 0 53 21 19

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 6 19 19 28 9 0 19 46 31 32
2018 PH 0 30 22 26 9 0 13 40 35 23
2017 PH 4 18 22 22 11 15 7 43 28 25
2017 PH-01 6 6 28 33 17 6 6 56 13 18
2014 PH 10 10 28 28 21 0 3 50 21 29
2014 PH-01 8 4 29 29 25 0 4 57 13 24
2011 PH 0 26 47 11 11 5 0 22 28 19

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 3 13 39 16 23 0 6 41 17 31
2018 PH 0 17 35 30 13 4 0 45 18 23
2017 PH 7 22 22 29 11 4 4 44 32 25
2017 PH-01 11 11 17 33 17 6 6 56 25 18
2014 PH 11 7 21 18 39 0 4 59 19 28
2014 PH-01 9 4 17 22 43 0 4 68 14 23
2011 PH 0 5 47 32 16 0 0 47 5 19

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 16 25 31 16 13 0 0 28 41 32
2018 PH 22 22 26 22 9 0 0 30 43 23
2017 PH 30 11 22 15 15 4 4 32 44 25
2017 PH-01 33 0 22 22 11 6 6 38 38 18
2014 PH 25 14 29 14 14 0 4 30 41 28
2014 PH-01 22 17 22 17 17 0 4 36 41 23
2011 PH 0 32 26 21 21 0 0 42 32 19

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 3 13 9 25 47 0 3 74 16 32
2018 PH 0 9 17 22 48 0 4 73 9 23
2017 PH 0 15 18 22 37 4 4 65 16 25
2017 PH-01 0 11 11 17 50 6 6 75 13 18
2014 PH 3 3 7 21 59 0 7 85 7 29
2014 PH-01 0 4 0 21 67 0 8 95 5 24
2011 PH 0 0 21 26 47 0 5 78 0 19

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 6 16 22 34 19 3 0 55 23 32
2018 PH 0 22 26 30 9 13 0 45 25 23
2017 PH 0 19 37 26 7 7 4 38 21 25
2017 PH-01 0 22 28 33 11 0 6 47 24 18
2014 PH 7 14 34 21 17 3 3 41 22 29
2014 PH-01 4 13 33 21 21 4 4 45 18 24

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 28 6 50 9 3 0 3 13 35 32
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 56 19 9 0 9 0 6 80 10 32
2017 PH 70 15 7 0 4 0 4 88 4 25
2017 PH-01 67 11 11 0 6 0 6 82 6 18
2014 PH 72 10 7 3 3 0 3 86 7 29
2014 PH-01 75 4 8 4 4 0 4 83 9 24
2011 PH 47 26 11 5 5 5 0 78 11 19

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 19 38 16 13 13 0 3 58 26 32
2018 PH 9 39 9 35 4 4 0 50 41 23
2017 PH 7 30 22 19 15 4 4 40 36 25
2017 PH-01 6 33 17 28 11 6 0 41 41 18
2014 PH 10 52 17 14 3 0 3 64 18 29
2014 PH-01 13 50 17 17 0 0 4 65 17 24

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 22 38 6 25 9 0 0 59 34 32
2018 PH 17 39 9 17 17 0 0 57 35 23
2017 PH 22 22 19 26 11 0 0 44 37 25
2017 PH-01 28 11 28 28 6 0 0 39 33 18
2014 PH 28 45 17 3 3 0 3 75 7 29
2014 PH-01 25 42 21 4 4 0 4 70 9 24

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 28 41 16 6 9 0 0 69 16 32
2018 PH 22 52 17 4 4 0 0 74 9 23
2017 PH 11 52 15 7 15 0 0 63 22 25
2017 PH-01 17 44 22 6 11 0 0 61 17 18
2014 PH 29 54 7 11 0 0 0 82 11 28
2014 PH-01 29 50 8 13 0 0 0 79 13 24

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 34 44 9 6 6 0 0 78 13 32
2018 PH 30 43 13 9 4 0 0 74 13 23
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 41 22 16 3 9 0 9 69 14 32

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 28 22 28 6 13 0 3 52 19 32
2018 PH 13 39 26 13 9 0 0 52 22 23
2017 PH 11 41 26 15 4 0 4 53 19 25
2017 PH-01 6 33 33 22 6 0 0 39 28 18
2014 PH 14 38 28 17 3 0 0 52 21 29
2014 PH-01 17 42 25 17 0 0 0 58 17 24
2011 PH 11 32 42 5 11 0 0 42 16 19

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 41 25 13 9 9 3 0 68 19 32
2018 PH 26 39 22 0 9 4 0 68 9 23
2017 PH 26 22 19 15 11 7 0 52 28 25
2017 PH-01 22 22 22 17 6 11 0 50 25 18
2014 PH 31 38 14 14 3 0 0 69 17 29
2014 PH-01 29 42 13 13 4 0 0 71 17 24
2011 PH 5 42 37 0 16 0 0 47 16 19

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 34 31 13 13 9 0 0 66 22 32
2018 PH 30 35 17 9 9 0 0 65 17 23
2017 PH 22 41 22 4 11 0 0 63 15 25
2017 PH-01 22 44 22 6 6 0 0 67 11 18
2014 PH 38 38 10 7 7 0 0 76 14 29
2014 PH-01 38 42 13 4 4 0 0 79 8 24
2011 PH 5 47 32 5 11 0 0 53 16 19

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 72 9 6 0 9 0 3 84 10 32
2017 PH 81 11 0 4 0 0 4 96 4 25
2017 PH-01 78 11 0 6 0 0 6 94 6 18
2014 PH 76 10 7 0 7 0 0 86 7 29
2014 PH-01 79 8 4 0 8 0 0 88 8 24
2011 PH 58 5 11 5 16 5 0 67 22 19

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 41 28 9 3 6 0 13 79 11 32
2017 PH 22 37 4 4 7 7 19 80 15 25
2017 PH-01 28 39 0 0 11 0 22 86 14 18
2014 PH 34 21 14 10 3 3 14 67 17 29
2014 PH-01 38 17 17 8 0 4 17 68 11 24
2011 PH 11 37 11 11 16 16 0 56 31 19

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 41 25 9 16 9 0 0 66 25 32
2018 PH 43 30 17 0 9 0 0 74 9 23
2017 PH 19 52 4 19 7 0 0 71 26 25
2017 PH-01 28 44 6 22 0 0 0 72 22 18

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 44 31 6 13 6 0 0 75 19 32
2018 PH 30 35 26 4 4 0 0 65 9 23
2017 PH 22 45 15 4 15 0 0 67 18 25
2017 PH-01 22 50 11 6 11 0 0 72 17 18
2014 PH 55 17 21 7 0 0 0 72 7 29
2014 PH-01 58 21 17 4 0 0 0 79 4 24
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 34 22 13 9 3 19 0 69 15 32
2018 PH 30 26 22 0 4 13 4 68 5 23
2017 PH 15 41 15 0 7 19 4 72 9 25
2017 PH-01 17 44 11 0 0 22 6 85 0 18
2014 PH 24 34 10 14 7 10 0 65 23 29
2014 PH-01 21 38 8 17 4 13 0 67 24 24
2011 PH 11 42 26 11 0 11 0 59 12 19

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 28 16 3 13 9 0 66 17 32
2018 PH 22 43 17 4 4 4 4 71 10 23
2017 PH 12 42 16 8 7 12 4 64 18 24
2017 PH-01 18 35 12 12 0 18 6 69 15 17
2014 PH 14 41 14 14 7 10 0 62 23 29
2014 PH-01 8 46 13 17 4 13 0 62 24 24
2011 PH 0 53 32 11 5 0 0 53 16 19

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 28 22 13 16 9 13 0 57 29 32
2018 PH 13 35 26 13 0 9 4 55 15 23
2017 PH 7 29 15 11 15 19 4 48 33 25
2017 PH-01 11 22 17 6 11 28 6 50 25 18
2014 PH 17 31 17 17 14 3 0 50 32 29
2014 PH-01 13 38 13 21 13 4 0 52 35 24
2011 PH 5 32 32 16 5 11 0 41 24 19

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 23 29 23 13 6 6 0 55 21 31
2018 PH 13 26 30 17 0 9 4 45 20 23
2017 PH 11 22 26 15 4 19 4 43 24 25
2017 PH-01 6 28 17 17 6 22 6 46 31 18
2014 PH 10 34 28 14 10 3 0 46 25 29
2014 PH-01 13 29 29 17 8 4 0 43 26 24
2011 PH 0 42 42 11 5 0 0 42 16 19

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 38 13 6 6 6 28 3 73 18 32
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 19 44 25 0 6 6 0 67 7 32
2018 PH 13 52 22 9 0 4 0 68 9 23
2017 PH 15 52 19 4 0 11 0 75 4 25
2017 PH-01 11 50 22 6 0 11 0 69 6 18
2014 PH 14 45 31 7 3 0 0 59 10 29
2014 PH-01 13 50 29 8 0 0 0 63 8 24
2011 PH 16 42 37 5 0 0 0 58 5 19

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 16 34 19 16 9 6 0 53 27 32

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 42 29 10 13 6 0 0 71 19 31
2018 PH 26 39 13 13 9 0 0 65 22 23
2017 PH 33 34 22 4 0 7 0 72 4 25
2017 PH-01 22 33 33 0 0 11 0 63 0 18
2014 PH 17 59 7 7 7 3 0 79 14 29
2014 PH-01 17 58 8 8 4 4 0 78 13 24
2011 PH 11 47 21 11 5 5 0 61 17 19

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 31 16 16 3 3 0 65 19 32
2018 PH 26 35 26 9 0 4 0 64 9 23

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 9 38 13 16 13 9 3 54 32 32
2018 PH 9 43 13 17 13 4 0 55 32 23
2017 PH 4 41 15 7 18 11 4 52 30 25
2017 PH-01 6 50 11 11 17 6 0 59 29 18
2014 PH 7 31 28 3 17 14 0 44 24 29
2014 PH-01 8 21 33 4 17 17 0 35 25 24
2011 PH 5 32 37 11 11 5 0 39 22 19

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 9 31 13 28 13 3 3 43 43 32
2018 PH 9 26 35 17 9 4 0 36 27 23
2017 PH 25 11 26 15 19 0 4 38 35 25
2017 PH-01 11 17 22 22 28 0 0 28 50 18
2014 PH 17 31 14 21 7 7 3 54 31 29
2014 PH-01 17 33 13 17 8 8 4 57 29 24
2011 PH 11 53 21 0 11 5 0 67 11 19

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 6 22 19 13 25 0 16 33 44 32
2018 PH 0 9 17 22 30 0 22 11 67 23
2017 PH 14 11 34 11 22 4 4 27 36 25
2017 PH-01 0 6 39 17 28 6 6 6 50 18
2014 PH 17 7 17 24 17 3 14 29 50 29
2014 PH-01 17 8 21 21 17 4 13 30 45 24
2011 PH 5 26 26 21 11 0 11 35 35 19

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 53 22 6 9 3 0 6 80 13 32

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 56 3 9 6 0 3 22 79 8 32

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 41 9 3 9 0 6 77 13 32

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 41 25 9 3 9 0 13 75 14 32

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 28 16 16 16 6 6 13 54 27 32

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 78 6 3 3 0 0 9 93 3 32

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 75 9 0 3 6 0 6 90 10 32

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 75 13 6 3 0 0 3 90 3 32

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 22 31 16 13 16 0 3 55 29 32
2018 PH 17 39 13 22 0 4 4 62 24 23
2017 PH 18 34 22 15 0 7 4 58 17 25
2017 PH-01 6 33 28 22 0 6 6 44 25 18

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 41 13 6 9 0 0 72 16 32
2018 PH 30 57 13 0 0 0 0 87 0 23
2017 PH 33 45 11 7 0 4 0 81 7 25
2017 PH-01 28 61 11 0 0 0 0 89 0 18
2014 PH 41 38 10 7 0 0 3 82 7 29
2014 PH-01 42 38 13 4 0 0 4 83 4 24
2011 PH 16 63 16 0 0 5 0 83 0 19

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 38 16 3 6 0 6 73 10 32
2018 PH 26 52 22 0 0 0 0 78 0 23
2017 PH 29 26 26 7 0 7 4 63 8 25
2017 PH-01 28 28 33 0 0 6 6 63 0 18
2014 PH 48 28 7 3 3 7 3 85 8 29
2014 PH-01 50 25 8 4 0 8 4 86 5 24

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 50 34 3 3 6 3 0 87 10 32
2018 PH 35 48 4 13 0 0 0 83 13 23
2017 PH 41 48 11 0 0 0 0 89 0 25
2017 PH-01 33 56 11 0 0 0 0 89 0 18
2014 PH 41 52 3 3 0 0 0 93 3 29
2014 PH-01 42 54 4 0 0 0 0 96 0 24
2011 PH 47 37 16 0 0 0 0 84 0 19

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 38 19 25 9 9 0 0 56 19 32
2018 PH 26 43 17 4 9 0 0 70 13 23
2017 PH 22 44 19 7 7 0 0 66 15 25
2017 PH-01 22 39 22 6 11 0 0 61 17 18
2014 PH 21 38 28 3 3 3 3 63 7 29
2014 PH-01 21 42 25 4 0 4 4 68 5 24
2011 PH 26 47 21 5 0 0 0 74 5 19

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 42 23 23 6 3 3 0 67 10 31
2018 PH 26 52 9 13 0 0 0 78 13 23
2017 PH 22 48 19 7 4 0 0 70 11 25
2017 PH-01 22 44 17 11 6 0 0 67 17 18
2014 PH 21 48 24 3 3 0 0 69 7 29
2014 PH-01 21 50 25 4 0 0 0 71 4 24
2011 PH 26 42 21 11 0 0 0 68 11 19

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 34 13 34 0 13 0 6 50 13 32
2018 PH 26 30 26 9 9 0 0 57 17 23
2017 PH 22 26 22 7 11 7 4 54 21 25
2017 PH-01 22 17 28 11 17 6 0 41 29 18
2014 PH 38 17 24 3 3 10 3 64 8 29
2014 PH-01 38 21 21 4 0 13 4 70 5 24
2011 PH 21 32 32 5 5 5 0 56 11 19
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 PH 9 75 16 32
2018 PH 4 74 22 23
2017 PH 7 78 15 25
2017 PH-01 11 67 22 18
2014 PH 3 79 17 29
2014 PH-01 4 83 13 24
2011 PH 6 72 22 18
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 22 59 3 6 6 3 0 84 13 32

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 47 25 9 3 3 13 0 82 7 32
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PH 26 74 31

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 28 22 9 3 9 16 13 70 17 32
2018 PH 17 17 30 9 0 9 17 47 12 23
2017 PH 22 19 15 0 15 15 15 58 21 25
2017 PH-01 17 17 17 0 11 22 17 55 18 18
2014 PH 10 21 34 3 7 17 7 41 14 29
2014 PH-01 13 17 38 4 4 21 4 39 11 24

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 44 25 13 0 9 6 3 76 10 32
2018 PH 22 39 26 9 0 4 0 64 9 23
2017 PH 19 43 12 4 11 4 8 70 17 24
2017 PH-01 12 53 12 6 6 6 6 73 13 17
2014 PH 24 38 17 10 3 3 3 67 15 29
2014 PH-01 25 38 17 8 4 4 4 68 14 24
2011 PH 11 63 21 0 0 5 0 78 0 19
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PH 16 84 32

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 13 6 3 6 19 22 74 16 32
2018 PH 17 26 22 4 0 9 22 63 6 23
2017 PH 22 22 7 4 7 22 15 71 17 25
2017 PH-01 17 28 6 6 0 33 11 80 10 18
2014 PH 14 21 21 7 0 31 7 56 11 29
2014 PH-01 17 21 17 8 0 33 4 60 13 24

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 50 19 13 3 6 6 3 76 10 32
2018 PH 30 39 22 4 0 4 0 73 5 23
2017 PH 22 41 4 7 7 7 11 78 18 25
2017 PH-01 17 50 0 11 0 11 11 86 14 18
2014 PH 24 38 10 10 0 14 3 75 13 29
2014 PH-01 25 33 13 8 0 17 4 74 11 24
2011 PH 42 37 11 0 0 11 0 88 0 19
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 34 31 3 19 9 0 3 68 29 32
2018 PH 22 17 35 9 13 4 0 41 23 23
2017 PH 29 19 22 22 4 0 4 50 27 25
2017 PH-01 33 22 28 6 6 0 6 59 12 18

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 9 25 28 25 13 0 0 34 38 32
2018 PH 9 39 30 13 9 0 0 48 22 23
2017 PH 7 29 26 19 19 0 0 37 37 25
2017 PH-01 11 33 17 17 22 0 0 44 39 18

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 25 25 28 6 6 0 9 55 14 32
2018 PH 30 39 22 4 4 0 0 70 9 23
2017 PH 34 19 19 12 12 0 4 56 24 24
2017 PH-01 41 18 6 12 18 0 6 63 31 17

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 13 19 38 13 19 0 0 31 31 32
2018 PH 9 39 22 13 17 0 0 48 30 23
2017 PH 12 19 19 27 23 0 0 31 50 24
2017 PH-01 17 28 17 11 28 0 0 44 39 18

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 66 6 13 0 3 0 13 82 4 32
2018 PH 43 17 4 4 0 0 30 88 6 23
2017 PH 52 7 4 15 0 0 22 76 19 25
2017 PH-01 61 0 6 17 0 0 17 73 20 18

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 41 19 25 6 9 0 0 59 16 32
2018 PH 26 43 22 0 9 0 0 70 9 23
2017 PH 26 41 15 15 4 0 0 66 19 25
2017 PH-01 17 44 17 17 6 0 0 61 22 18

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 28 38 22 9 3 0 0 66 13 32
2018 PH 36 41 9 9 5 0 0 77 14 22
2017 PH 33 34 19 7 4 0 4 69 12 25
2017 PH-01 28 39 22 6 6 0 0 67 11 18

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 22 38 25 6 6 0 3 61 13 32
2018 PH 35 39 17 4 0 0 4 77 5 23
2017 PH 15 52 22 4 0 4 4 72 4 25
2017 PH-01 22 56 11 6 0 0 6 82 6 18

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 38 31 9 16 3 0 3 71 19 32
2018 PH 39 39 13 9 0 0 0 78 9 23
2017 PH 30 29 26 4 4 4 4 64 8 25
2017 PH-01 44 11 28 6 6 0 6 59 12 18

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 25 28 19 25 3 0 0 53 28 32

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 34 34 19 6 3 0 3 71 10 32
2018 PH 43 30 17 9 0 0 0 74 9 23
2017 PH 26 34 33 4 0 0 4 62 4 25
2017 PH-01 22 44 28 0 0 0 6 71 0 18

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 31 22 9 3 0 3 65 13 32
2018 PH 43 30 17 4 4 0 0 74 9 23
2017 PH 41 37 15 7 0 0 0 78 7 25
2017 PH-01 39 33 17 11 0 0 0 72 11 18

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 66 13 0 0 0 0 22 100 0 32
2018 PH 65 26 4 0 0 0 4 95 0 23

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 74 3 10 0 13 0 0 77 13 31
2018 PH 57 22 17 0 4 0 0 78 4 23
2017 PH 67 7 7 4 11 0 4 77 15 25
2017 PH-01 67 6 11 6 6 0 6 76 12 18

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 42 26 23 3 6 0 0 68 10 31
2018 PH 36 32 14 9 9 0 0 68 18 22
2017 PH 33 37 22 4 4 0 0 70 7 25
2017 PH-01 28 39 22 6 6 0 0 67 11 18

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 58 19 13 3 6 0 0 77 10 31
2018 PH 57 14 10 10 10 0 0 71 19 21
2017 PH 49 26 11 4 11 0 0 74 15 25
2017 PH-01 50 22 17 6 6 0 0 72 11 18

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 55 6 6 0 3 0 29 86 5 31
2018 PH 38 14 10 0 0 0 38 85 0 21
2017 PH 59 0 15 0 0 0 26 80 0 25
2017 PH-01 61 0 6 0 0 0 33 92 0 18

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 58 23 6 0 0 0 13 93 0 31
2018 PH 55 23 14 0 0 0 9 85 0 22
2017 PH 70 11 7 4 0 0 7 88 4 25
2017 PH-01 67 6 11 6 0 0 11 81 6 18

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 61 13 6 3 10 3 3 79 14 31
2018 PH 55 27 5 5 5 0 5 86 10 22
2017 PH 63 22 7 4 4 0 0 85 7 25
2017 PH-01 61 28 11 0 0 0 0 89 0 18

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 52 32 6 10 0 0 0 84 10 31
2018 PH 43 52 5 0 0 0 0 95 0 21
2017 PH 44 37 11 4 4 0 0 81 7 25
2017 PH-01 39 39 11 6 6 0 0 78 11 18

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 22 22 34 16 6 0 0 44 22 32
2018 PH 22 30 30 17 0 0 0 52 17 23
2017 PH 4 37 26 19 15 0 0 41 33 25
2017 PH-01 6 44 17 22 11 0 0 50 33 18

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 13 20 33 27 7 0 0 33 33 30
2018 PH 10 10 48 19 14 0 0 33 19 21
2017 PH 18 15 26 30 11 0 0 41 33 25
2017 PH-01 17 17 22 33 11 0 0 44 33 18

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 34 38 13 0 9 3 3 77 10 32
2018 PH 26 43 17 4 4 4 0 73 9 23
2017 PH 15 33 22 11 11 4 4 52 24 25
2017 PH-01 11 22 28 11 17 6 6 38 31 18

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 31 28 13 9 16 3 0 61 26 32
2018 PH 26 22 26 17 9 0 0 48 26 23
2017 PH 7 37 15 7 33 0 0 44 41 25
2017 PH-01 6 39 17 6 33 0 0 44 39 18
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PH 3 97 31
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 19 38 16 19 3 0 6 20 80 32
2018 PH 13 39 35 0 13 0 0 13 87 23
2017 PH 19 34 18 15 15 0 0 19 81 25
2017 PH-01 22 44 17 17 0 0 0 22 78 18

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PH 38 63 24

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PH 42 58 24
2018 PH 55 45 20

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 13 29 13 17 25 4 0 43 43 24
2018 PH 20 25 20 10 20 5 0 47 32 20
2017 PH 14 27 5 14 9 14 18 59 34 20
2017 PH-01 14 14 7 14 7 21 21 50 38 14

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 8 25 0 8 50 4 4 36 64 24
2018 PH 15 5 15 20 40 0 5 21 63 20
2017 PH 9 13 0 18 32 9 18 31 69 20
2017 PH-01 14 7 0 14 21 14 29 38 63 14

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PH 38 22 3 13 3 3 19 76 20 32
2018 PH 35 30 9 13 4 0 9 71 19 23
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