2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 48 48 0 0 3 0 0 97 3 31
2019 IS-04 50 44 0 0 6 0 0 94 6 16
2017 IS 26 59 3 9 3 0 0 85 12 32
2017 IS-04 40 46 0 7 7 0 0 86 14 13
2017 IS-05 20 60 0 20 0 0 0 80 20 10
2014 IS 19 66 9 6 0 0 0 84 6 32
2014 IS-04 13 80 0 7 0 0 0 93 7 15
2011 IS 29 54 0 17 0 0 0 83 17 41
2011 IS-04 25 50 0 25 0 0 0 75 25 16
2011 IS-05 33 58 0 8 0 0 0 92 8 12

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 68 26 3 3 0 0 0 94 3 31
2019 IS-04 63 25 6 6 0 0 0 88 6 16
2017 IS 66 28 0 6 0 0 0 94 6 32
2017 IS-04 84 16 0 0 0 0 0 100 0 13
2017 IS-05 50 30 0 20 0 0 0 80 20 10
2014 IS 62 35 0 3 0 0 0 97 3 32
2014 IS-04 73 20 0 7 0 0 0 93 7 15
2011 IS 56 20 7 12 5 0 0 76 17 41
2011 IS-04 75 13 6 0 6 0 0 88 6 16
2011 IS-05 50 25 0 25 0 0 0 75 25 12

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 61 32 3 3 0 0 0 94 3 31
2019 IS-04 69 25 6 0 0 0 0 94 0 16
2017 IS 42 34 12 9 3 0 0 76 12 32
2017 IS-04 54 32 0 7 7 0 0 86 14 13
2017 IS-05 30 20 30 20 0 0 0 50 20 10
2014 IS 47 35 0 9 9 0 0 81 19 32
2014 IS-04 53 27 0 7 13 0 0 80 20 15
2011 IS 38 33 10 14 5 0 0 71 19 42
2011 IS-04 44 31 6 19 0 0 0 75 19 16
2011 IS-05 25 33 25 8 8 0 0 58 17 12

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 39 42 10 10 0 0 0 81 10 31
2019 IS-04 38 44 6 13 0 0 0 81 13 16
2018 IS 37 53 7 3 0 0 0 90 3 30
2018 IS-04 33 67 0 0 0 0 0 100 0 12
2017 IS 27 52 6 7 8 0 0 79 15 32
2017 IS-04 35 37 7 9 12 0 0 72 21 13
2017 IS-05 10 60 10 10 10 0 0 70 20 10
2014 IS 34 47 3 16 0 0 0 81 16 32
2014 IS-04 33 54 0 13 0 0 0 87 13 15
2011 IS 21 31 17 19 7 0 5 55 28 42
2011 IS-04 38 25 19 19 0 0 0 63 19 16
2011 IS-05 17 33 17 17 8 0 8 55 27 12

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 35 3 3 0 0 0 94 3 31
2019 IS-04 44 44 6 6 0 0 0 88 6 16
2017 IS 58 39 3 0 0 0 0 97 0 32
2017 IS-04 58 35 7 0 0 0 0 93 0 13
2017 IS-05 60 40 0 0 0 0 0 100 0 10
2014 IS 65 28 3 3 0 0 0 94 3 32
2014 IS-04 60 40 0 0 0 0 0 100 0 15

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 61 26 3 10 0 0 0 87 10 31
2019 IS-04 56 25 6 13 0 0 0 81 13 16
2018 IS 50 40 0 7 3 0 0 90 10 30
2018 IS-04 33 58 0 8 0 0 0 92 8 12
2017 IS 41 27 11 16 6 0 0 67 22 32
2017 IS-04 37 21 12 30 0 0 0 58 30 13
2017 IS-05 30 20 20 10 20 0 0 50 30 10
2014 IS 31 47 3 9 9 0 0 78 19 32
2014 IS-04 27 54 0 13 7 0 0 80 20 15
2011 IS 45 31 10 7 5 0 2 78 12 42
2011 IS-04 50 25 13 6 6 0 0 75 13 16
2011 IS-05 17 58 8 8 0 0 8 82 9 12

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 42 0 3 3 0 0 94 6 31
2019 IS-04 50 50 0 0 0 0 0 100 0 16
2018 IS 50 40 7 3 0 0 0 90 3 30
2018 IS-04 25 67 8 0 0 0 0 92 0 12
2017 IS 32 54 3 3 8 0 0 86 11 32
2017 IS-04 30 51 0 7 12 0 0 81 19 13
2017 IS-05 30 50 10 0 10 0 0 80 10 10
2014 IS 31 50 3 12 3 0 0 81 16 32
2014 IS-04 40 47 7 7 0 0 0 87 7 15
2011 IS 40 36 10 10 5 0 0 76 14 42
2011 IS-04 50 38 6 6 0 0 0 88 6 16
2011 IS-05 42 50 0 8 0 0 0 92 8 12

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 48 35 6 6 3 0 0 84 10 31
2019 IS-04 56 31 6 6 0 0 0 88 6 16
2018 IS 41 24 10 7 14 0 3 68 21 29
2018 IS-04 27 18 18 18 9 0 9 50 30 11
2017 IS 25 37 12 21 5 0 0 62 26 32
2017 IS-04 14 46 7 21 12 0 0 60 33 13
2017 IS-05 20 20 20 40 0 0 0 40 40 10
2014 IS 19 53 16 9 3 0 0 72 12 32
2014 IS-04 20 54 27 0 0 0 0 73 0 15
2011 IS 29 38 14 7 12 0 0 67 19 42
2011 IS-04 19 44 19 13 6 0 0 63 19 16
2011 IS-05 33 33 17 0 17 0 0 67 17 12

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 42 10 6 0 0 0 84 6 31
2019 IS-04 44 44 6 6 0 0 0 88 6 16
2018 IS 43 33 10 10 3 0 0 77 13 30
2018 IS-04 33 33 8 17 8 0 0 67 25 12
2017 IS 25 54 6 15 0 0 0 79 15 32
2017 IS-04 21 58 7 14 0 0 0 79 14 13
2017 IS-05 10 60 0 30 0 0 0 70 30 10

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 74 26 0 0 0 0 0 100 0 31
2019 IS-04 75 25 0 0 0 0 0 100 0 16
2018 IS 57 40 0 0 0 3 0 100 0 30
2018 IS-04 50 50 0 0 0 0 0 100 0 12
2017 IS 36 56 3 3 0 3 0 94 3 32
2017 IS-04 35 58 7 0 0 0 0 93 0 13
2017 IS-05 30 50 0 10 0 10 0 89 11 10
2014 IS 34 56 6 0 0 3 0 94 0 32
2014 IS-04 33 54 13 0 0 0 0 87 0 15
2011 IS 50 31 12 7 0 0 0 81 7 42
2011 IS-04 50 25 19 6 0 0 0 75 6 16
2011 IS-05 50 42 0 8 0 0 0 92 8 12

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 61 26 0 10 3 0 0 87 13 31
2019 IS-04 69 19 0 13 0 0 0 88 13 16
2018 IS 50 30 3 10 7 0 0 80 17 30
2018 IS-04 33 58 0 0 8 0 0 92 8 12
2017 IS 34 40 6 9 11 0 0 74 20 32
2017 IS-04 28 46 0 0 26 0 0 74 26 13
2017 IS-05 20 30 20 30 0 0 0 50 30 10

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 60 37 3 0 0 0 0 97 0 30
2019 IS-04 60 33 7 0 0 0 0 93 0 15
2018 IS 63 13 17 7 0 0 0 77 7 30
2018 IS-04 58 33 0 8 0 0 0 92 8 12
2017 IS 52 36 12 0 0 0 0 88 0 32
2017 IS-04 56 30 14 0 0 0 0 86 0 13
2017 IS-05 40 40 20 0 0 0 0 80 0 10
2014 IS 53 38 6 3 0 0 0 91 3 32
2014 IS-04 66 27 7 0 0 0 0 93 0 15
2011 IS 57 26 5 7 5 0 0 83 12 42
2011 IS-04 63 25 6 6 0 0 0 88 6 16
2011 IS-05 58 25 8 8 0 0 0 83 8 12

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 48 45 0 6 0 0 0 94 6 31
2019 IS-04 44 50 0 6 0 0 0 94 6 16
2018 IS 38 41 10 7 3 0 0 79 10 29
2018 IS-04 33 33 17 8 8 0 0 67 17 12
2017 IS 35 36 12 14 3 0 0 71 17 32
2017 IS-04 37 30 7 19 7 0 0 67 26 13
2017 IS-05 20 40 20 20 0 0 0 60 20 10
2014 IS 19 69 0 9 3 0 0 88 12 32
2014 IS-04 20 67 0 13 0 0 0 87 13 15
2011 IS 33 38 12 14 2 0 0 71 17 42
2011 IS-04 31 38 19 13 0 0 0 69 13 16
2011 IS-05 42 42 0 17 0 0 0 83 17 12

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 65 32 0 3 0 0 0 97 3 31
2019 IS-04 75 25 0 0 0 0 0 100 0 16
2018 IS 47 40 10 3 0 0 0 87 3 30
2018 IS-04 42 42 8 8 0 0 0 83 8 12
2017 IS 54 31 7 3 5 0 0 85 8 32
2017 IS-04 51 37 0 0 12 0 0 88 12 13
2017 IS-05 60 20 10 10 0 0 0 80 10 10
2014 IS 41 41 6 9 3 0 0 81 12 32
2014 IS-04 40 40 7 13 0 0 0 80 13 15

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 45 42 6 6 0 0 0 87 6 31
2019 IS-04 38 44 13 6 0 0 0 81 6 16
2018 IS 34 41 14 10 0 0 0 76 10 29
2018 IS-04 18 45 9 27 0 0 0 64 27 11
2017 IS 31 34 12 9 14 0 0 65 23 32
2017 IS-04 28 39 7 0 26 0 0 67 26 13
2017 IS-05 10 30 20 30 10 0 0 40 40 10
2014 IS 31 50 6 12 0 0 0 81 12 32
2014 IS-04 27 54 7 13 0 0 0 80 13 15
2011 IS 40 38 12 5 2 0 2 80 7 42
2011 IS-04 44 38 19 0 0 0 0 81 0 16
2011 IS-05 50 33 8 8 0 0 0 83 8 12

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 55 42 0 3 0 0 0 97 3 31
2019 IS-04 50 44 0 6 0 0 0 94 6 16
2018 IS 47 40 10 3 0 0 0 87 3 30
2018 IS-04 25 67 0 8 0 0 0 92 8 12
2017 IS 36 53 6 3 3 0 0 88 6 32
2017 IS-04 46 40 7 7 0 0 0 86 7 13
2017 IS-05 20 60 10 0 10 0 0 80 10 10
2014 IS 47 47 3 0 3 0 0 94 3 32
2014 IS-04 53 47 0 0 0 0 0 100 0 15
2011 IS 43 43 7 2 5 0 0 86 7 42
2011 IS-04 50 38 6 6 0 0 0 88 6 16
2011 IS-05 50 50 0 0 0 0 0 100 0 12

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 35 16 6 0 0 0 77 6 31
2019 IS-04 44 38 13 6 0 0 0 81 6 16
2018 IS 43 20 27 10 0 0 0 63 10 30
2018 IS-04 33 25 25 17 0 0 0 58 17 12
2017 IS 30 33 16 18 3 0 0 63 21 32
2017 IS-04 33 35 18 7 7 0 0 68 14 13
2017 IS-05 0 30 30 40 0 0 0 30 40 10
2014 IS 29 49 10 10 3 0 0 77 13 31
2014 IS-04 28 50 14 7 0 0 0 79 7 14
2011 IS 31 48 10 12 0 0 0 79 12 42
2011 IS-04 31 44 6 19 0 0 0 75 19 16
2011 IS-05 17 50 17 17 0 0 0 67 17 12

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 6 13 55 26 0 0 0 26 19 31
2019 IS-04 6 13 50 31 0 0 0 31 19 16
2018 IS 20 13 37 13 13 3 0 28 34 30
2018 IS-04 33 8 42 8 8 0 0 17 42 12
2017 IS 6 21 28 31 8 6 0 42 29 32
2017 IS-04 14 9 37 14 19 7 0 36 24 13
2017 IS-05 0 30 30 30 0 10 0 33 33 10
2014 IS 3 47 34 12 3 0 0 16 50 32
2014 IS-04 0 34 46 13 7 0 0 20 34 15
2011 IS 7 22 49 15 2 0 5 18 31 41
2011 IS-04 0 13 63 19 0 0 6 20 13 16
2011 IS-05 0 33 50 17 0 0 0 17 33 12

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 6 13 35 23 23 0 0 45 19 31
2019 IS-04 0 19 38 25 19 0 0 44 19 16
2018 IS 3 27 27 20 17 3 3 39 32 30
2018 IS-04 0 33 33 17 17 0 0 33 33 12
2017 IS 9 25 24 27 15 0 0 42 35 31
2017 IS-04 21 23 12 23 21 0 0 44 44 13
2017 IS-05 0 30 40 20 10 0 0 30 30 10
2014 IS 3 28 44 9 12 3 0 23 32 32
2014 IS-04 0 14 60 13 7 7 0 21 15 15
2011 IS 2 32 37 20 7 2 0 28 35 41
2011 IS-04 0 40 33 20 7 0 0 27 40 15
2011 IS-05 0 17 42 33 8 0 0 42 17 12

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 13 42 32 6 6 0 0 13 55 31
2019 IS-04 13 50 31 6 0 0 0 6 63 16
2018 IS 23 37 23 10 0 3 3 11 64 30
2018 IS-04 33 33 33 0 0 0 0 0 67 12
2017 IS 21 28 35 3 5 0 8 9 54 31
2017 IS-04 21 30 30 7 12 0 0 19 51 13
2017 IS-05 30 20 50 0 0 0 0 0 50 10
2014 IS 25 31 28 6 0 6 3 7 62 32
2014 IS-04 13 47 40 0 0 0 0 0 60 15
2011 IS 17 36 36 7 0 2 2 8 55 42
2011 IS-04 0 31 56 13 0 0 0 13 31 16
2011 IS-05 42 17 33 8 0 0 0 8 58 12

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 3 32 29 23 13 0 0 35 35 31
2019 IS-04 0 25 25 38 13 0 0 50 25 16
2018 IS 7 37 20 23 13 0 0 37 43 30
2018 IS-04 8 33 25 17 17 0 0 33 42 12
2017 IS 12 15 39 22 8 3 0 31 28 32
2017 IS-04 14 9 37 21 12 7 0 36 24 13
2017 IS-05 20 10 50 20 0 0 0 20 30 10
2014 IS 3 32 45 16 3 0 0 19 36 31
2014 IS-04 7 40 27 20 7 0 0 27 47 15
2011 IS 2 27 41 22 7 0 0 29 29 41
2011 IS-04 0 27 40 33 0 0 0 33 27 15
2011 IS-05 8 33 50 8 0 0 0 8 42 12

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 26 29 16 16 13 0 0 29 55 31
2019 IS-04 19 31 13 31 6 0 0 38 50 16
2018 IS 30 20 27 13 7 3 0 21 52 30
2018 IS-04 33 17 42 0 0 8 0 0 55 12
2017 IS 27 32 18 3 11 3 5 16 65 31
2017 IS-04 21 25 21 7 19 7 0 28 49 13
2017 IS-05 30 50 20 0 0 0 0 0 80 10
2014 IS 37 41 6 9 0 6 0 10 83 32
2014 IS-04 40 47 13 0 0 0 0 0 87 15
2011 IS 12 21 45 14 7 0 0 21 33 42
2011 IS-04 13 25 44 13 6 0 0 19 38 16
2011 IS-05 0 25 67 8 0 0 0 8 25 12

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 0 32 29 16 19 3 0 37 33 31
2019 IS-04 0 38 25 19 13 6 0 33 40 16
2018 IS 7 31 21 28 10 3 0 39 39 29
2018 IS-04 0 42 33 17 8 0 0 25 42 12
2017 IS 12 30 13 17 14 3 10 36 49 31
2017 IS-04 21 14 9 26 14 0 16 48 42 13
2017 IS-05 10 40 10 10 10 10 10 25 63 10
2014 IS 6 41 28 12 3 3 6 17 52 32
2014 IS-04 7 40 33 7 0 7 7 8 54 15
2011 IS 10 33 29 17 2 0 10 21 47 42
2011 IS-04 13 31 19 31 0 0 6 33 47 16
2011 IS-05 17 17 58 8 0 0 0 8 33 12

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 13 13 40 17 17 0 0 33 27 30
2019 IS-04 13 13 44 19 13 0 0 31 25 16
2018 IS 30 27 27 7 7 0 3 14 59 30
2018 IS-04 25 33 33 8 0 0 0 8 58 12
2017 IS 9 25 32 15 5 0 14 24 40 31
2017 IS-04 14 30 37 7 12 0 0 19 44 13
2017 IS-05 10 20 20 30 0 0 20 38 38 10
2014 IS 9 35 47 3 0 3 3 3 47 32
2014 IS-04 7 40 53 0 0 0 0 0 47 15

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 13 19 29 29 10 0 0 39 32 31
2019 IS-04 13 13 44 19 13 0 0 31 25 16
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 81 16 0 0 3 0 0 97 3 31
2019 IS-04 81 19 0 0 0 0 0 100 0 16
2017 IS 78 13 3 3 3 0 0 91 6 32
2017 IS-04 82 18 0 0 0 0 0 100 0 13
2017 IS-05 80 10 0 10 0 0 0 90 10 10
2014 IS 78 22 0 0 0 0 0 100 0 32
2014 IS-04 80 20 0 0 0 0 0 100 0 15
2011 IS 79 7 2 7 2 0 2 88 10 42
2011 IS-04 81 6 0 6 0 0 6 93 7 16
2011 IS-05 75 0 8 8 8 0 0 75 17 12

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 23 45 13 13 0 0 6 72 14 31
2019 IS-04 19 50 13 13 0 0 6 73 13 16
2018 IS 37 23 10 17 7 3 3 64 25 30
2018 IS-04 17 25 8 25 17 8 0 45 45 12
2017 IS 34 23 12 9 6 13 3 68 18 32
2017 IS-04 14 33 23 0 7 16 7 61 9 13
2017 IS-05 30 10 10 20 10 20 0 50 38 10
2014 IS 25 41 16 9 3 6 0 70 13 32
2014 IS-04 20 54 20 0 0 7 0 79 0 15

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 65 26 3 3 3 0 0 90 6 31
2019 IS-04 63 25 6 6 0 0 0 88 6 16
2018 IS 50 33 0 10 7 0 0 83 17 30
2018 IS-04 25 50 0 17 8 0 0 75 25 12
2017 IS 45 33 3 14 6 0 0 77 20 32
2017 IS-04 39 28 0 26 7 0 0 67 33 13
2017 IS-05 40 30 10 10 10 0 0 70 20 10
2014 IS 44 38 3 12 0 3 0 84 13 32
2014 IS-04 40 47 0 13 0 0 0 87 13 15

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 55 39 0 3 3 0 0 94 6 31
2019 IS-04 50 44 0 0 6 0 0 94 6 16
2018 IS 50 40 0 10 0 0 0 90 10 30
2018 IS-04 33 67 0 0 0 0 0 100 0 12
2017 IS 50 30 3 11 6 0 0 80 17 32
2017 IS-04 44 23 0 26 7 0 0 67 33 13
2017 IS-05 30 60 0 0 10 0 0 90 10 10
2014 IS 47 41 3 9 0 0 0 88 9 32
2014 IS-04 33 54 0 13 0 0 0 87 13 15

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 61 29 3 6 0 0 0 90 6 31
2019 IS-04 63 31 0 6 0 0 0 94 6 16
2018 IS 67 30 3 0 0 0 0 97 0 30
2018 IS-04 75 17 8 0 0 0 0 92 0 12
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 68 26 3 3 0 0 0 94 3 31
2019 IS-04 75 25 0 0 0 0 0 100 0 16

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 32 0 13 0 0 3 87 13 31
2019 IS-04 56 31 0 6 0 0 6 93 7 16
2018 IS 47 27 13 7 3 0 3 76 10 30
2018 IS-04 33 33 25 0 8 0 0 67 8 12
2017 IS 50 28 0 9 14 0 0 77 23 32
2017 IS-04 44 30 0 7 19 0 0 74 26 13
2017 IS-05 40 30 0 10 20 0 0 70 30 10
2014 IS 34 56 0 9 0 0 0 91 9 32
2014 IS-04 33 60 0 7 0 0 0 93 7 15
2011 IS 36 36 14 5 10 0 0 71 14 42
2011 IS-04 38 31 25 6 0 0 0 69 6 16
2011 IS-05 33 50 17 0 0 0 0 83 0 12

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 68 16 13 3 0 0 0 84 3 31
2019 IS-04 69 25 6 0 0 0 0 94 0 16
2018 IS 47 33 10 7 3 0 0 80 10 30
2018 IS-04 42 33 17 8 0 0 0 75 8 12
2017 IS 54 20 9 6 11 0 0 74 17 32
2017 IS-04 37 30 14 0 19 0 0 67 19 13
2017 IS-05 60 10 10 10 10 0 0 70 20 10
2014 IS 34 38 16 6 3 3 0 74 10 32
2014 IS-04 33 40 7 13 0 7 0 79 14 15
2011 IS 33 38 17 2 10 0 0 71 12 42
2011 IS-04 31 31 31 6 0 0 0 63 6 16
2011 IS-05 33 42 17 0 8 0 0 75 8 12

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 29 6 6 0 0 6 86 7 31
2019 IS-04 50 31 6 0 0 0 13 93 0 16
2018 IS 40 47 3 10 0 0 0 87 10 30
2018 IS-04 25 50 8 17 0 0 0 75 17 12
2017 IS 55 19 0 15 11 0 0 74 26 32
2017 IS-04 42 25 0 14 19 0 0 67 33 13
2017 IS-05 40 30 0 20 10 0 0 70 30 10
2014 IS 37 53 3 0 6 0 0 91 6 32
2014 IS-04 27 67 7 0 0 0 0 93 0 15
2011 IS 36 31 14 12 7 0 0 67 19 42
2011 IS-04 38 31 19 13 0 0 0 69 13 16
2011 IS-05 33 33 25 8 0 0 0 67 8 12

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 90 3 3 0 3 0 0 94 3 31
2019 IS-04 94 6 0 0 0 0 0 100 0 16
2017 IS 86 5 3 3 3 0 0 91 6 32
2017 IS-04 88 12 0 0 0 0 0 100 0 13
2017 IS-05 80 0 0 10 10 0 0 80 20 10
2014 IS 90 3 3 3 0 0 0 93 3 32
2014 IS-04 93 0 7 0 0 0 0 93 0 15
2011 IS 79 14 0 2 2 0 2 95 5 42
2011 IS-04 75 19 0 0 0 0 6 100 0 16
2011 IS-05 83 0 0 8 8 0 0 83 17 12

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 71 16 3 0 6 0 3 90 7 31
2019 IS-04 63 25 0 0 6 0 6 93 7 16
2017 IS 64 19 0 3 5 6 3 91 9 32
2017 IS-04 58 16 0 7 12 7 0 80 20 13
2017 IS-05 60 20 0 0 0 10 10 100 0 10
2014 IS 34 35 12 6 6 0 6 73 13 32
2014 IS-04 40 34 13 7 7 0 0 73 13 15
2011 IS 31 29 17 5 10 5 5 66 16 42
2011 IS-04 25 31 25 6 0 6 6 64 7 16
2011 IS-05 42 25 8 0 8 8 8 80 10 12

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 77 19 0 0 3 0 0 97 3 31
2019 IS-04 88 13 0 0 0 0 0 100 0 16
2018 IS 57 40 3 0 0 0 0 97 0 30
2018 IS-04 50 42 8 0 0 0 0 92 0 12
2017 IS 71 6 9 11 3 0 0 77 14 32
2017 IS-04 67 7 7 19 0 0 0 74 19 13
2017 IS-05 70 0 10 10 10 0 0 70 20 10

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 65 23 3 10 0 0 0 87 10 31
2019 IS-04 75 19 6 0 0 0 0 94 0 16
2018 IS 47 30 17 7 0 0 0 77 7 30
2018 IS-04 33 33 25 8 0 0 0 67 8 12
2017 IS 55 22 5 12 6 0 0 77 18 32
2017 IS-04 35 39 12 7 7 0 0 74 14 13
2017 IS-05 60 10 0 20 10 0 0 70 30 10
2014 IS 44 35 6 12 0 3 0 81 13 32
2014 IS-04 46 27 7 13 0 7 0 79 14 15
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 35 29 26 10 0 0 0 65 10 31
2019 IS-04 44 25 25 6 0 0 0 69 6 16
2018 IS 30 30 3 17 17 3 0 62 34 30
2018 IS-04 17 25 0 33 25 0 0 42 58 12
2017 IS 36 28 6 15 8 7 0 69 25 32
2017 IS-04 44 30 7 0 19 0 0 74 19 13
2017 IS-05 30 10 10 40 0 10 0 44 44 10
2014 IS 44 35 12 3 0 6 0 83 3 32
2014 IS-04 46 47 0 0 0 7 0 100 0 15
2011 IS 29 31 19 10 7 0 5 63 18 42
2011 IS-04 38 38 13 6 6 0 0 75 13 16
2011 IS-05 33 17 33 8 8 0 0 50 17 12

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 35 32 19 10 3 0 0 68 13 31
2019 IS-04 56 25 6 13 0 0 0 81 13 16
2018 IS 37 23 13 17 7 0 3 62 24 30
2018 IS-04 25 25 17 25 8 0 0 50 33 12
2017 IS 30 39 12 9 8 3 0 70 17 32
2017 IS-04 35 39 7 0 19 0 0 74 19 13
2017 IS-05 30 20 20 30 0 0 0 50 30 10
2014 IS 34 44 12 3 3 3 0 81 6 32
2014 IS-04 40 40 13 0 0 7 0 86 0 15
2011 IS 31 29 21 10 7 0 2 61 17 42
2011 IS-04 50 25 19 0 6 0 0 75 6 16
2011 IS-05 25 17 33 17 8 0 0 42 25 12

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 29 32 16 19 3 0 0 61 23 31
2019 IS-04 38 31 19 13 0 0 0 69 13 16
2018 IS 20 40 10 20 7 3 0 62 28 30
2018 IS-04 8 25 17 42 8 0 0 33 50 12
2017 IS 15 52 12 9 5 7 0 72 15 32
2017 IS-04 21 53 14 0 12 0 0 74 12 13
2017 IS-05 20 40 20 20 0 0 0 60 20 10
2014 IS 22 50 12 9 3 3 0 74 13 32
2014 IS-04 20 60 7 7 7 0 0 80 13 15
2011 IS 17 48 14 2 12 5 2 69 15 42
2011 IS-04 19 56 13 6 6 0 0 75 13 16
2011 IS-05 25 25 25 0 17 8 0 55 18 12

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 27 47 7 20 0 0 0 73 20 30
2019 IS-04 25 50 0 25 0 0 0 75 25 16
2018 IS 30 27 7 23 13 0 0 57 37 30
2018 IS-04 0 33 8 42 17 0 0 33 58 12
2017 IS 12 47 9 19 11 3 0 60 31 32
2017 IS-04 21 30 0 30 19 0 0 51 49 13
2017 IS-05 10 40 20 20 0 10 0 56 22 10
2014 IS 16 59 9 12 0 3 0 77 13 32
2014 IS-04 13 60 0 20 0 7 0 79 21 15
2011 IS 21 31 7 26 14 0 0 52 40 42
2011 IS-04 25 44 6 19 6 0 0 69 25 16
2011 IS-05 25 33 0 33 8 0 0 58 42 12

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 48 26 13 3 6 3 0 77 10 31
2019 IS-04 44 31 6 6 6 6 0 80 13 16
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 45 3 0 0 0 0 97 0 31
2019 IS-04 50 50 0 0 0 0 0 100 0 16
2018 IS 45 48 7 0 0 0 0 93 0 29
2018 IS-04 36 64 0 0 0 0 0 100 0 11
2017 IS 30 45 12 9 5 0 0 74 14 32
2017 IS-04 42 46 0 0 12 0 0 88 12 13
2017 IS-05 20 30 30 20 0 0 0 50 20 10
2014 IS 34 44 9 9 0 3 0 81 10 32
2014 IS-04 40 34 13 7 0 7 0 79 7 15
2011 IS 36 50 12 0 0 0 2 88 0 42
2011 IS-04 38 31 31 0 0 0 0 69 0 16
2011 IS-05 33 67 0 0 0 0 0 100 0 12

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 10 55 10 21 3 0 0 66 24 29
2019 IS-04 7 47 20 27 0 0 0 53 27 15

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 55 29 16 0 0 0 0 84 0 31
2019 IS-04 44 31 25 0 0 0 0 75 0 16
2018 IS 63 30 0 0 7 0 0 93 7 30
2018 IS-04 58 33 0 0 8 0 0 92 8 12
2017 IS 30 52 4 9 5 0 0 82 14 32
2017 IS-04 42 39 0 7 12 0 0 81 19 13
2017 IS-05 10 70 0 20 0 0 0 80 20 10
2014 IS 50 41 0 3 0 6 0 97 3 32
2014 IS-04 53 40 0 0 0 7 0 100 0 15
2011 IS 48 40 2 2 5 2 0 90 7 42
2011 IS-04 63 31 6 0 0 0 0 94 0 16
2011 IS-05 50 33 0 0 17 0 0 83 17 12

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 45 32 16 6 0 0 0 77 6 31
2019 IS-04 38 44 6 13 0 0 0 81 13 16
2018 IS 50 30 10 10 0 0 0 80 10 30
2018 IS-04 42 42 17 0 0 0 0 83 0 12

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 19 32 16 13 10 10 0 57 25 31
2019 IS-04 19 25 19 19 6 13 0 50 29 16
2018 IS 33 37 13 3 13 0 0 70 17 30
2018 IS-04 25 33 17 8 17 0 0 58 25 12
2017 IS 25 12 15 22 17 3 6 41 42 32
2017 IS-04 21 14 16 23 19 7 0 38 46 13
2017 IS-05 20 10 0 30 30 0 10 33 67 10
2014 IS 19 44 9 9 16 3 0 65 26 32
2014 IS-04 27 47 7 0 13 7 0 79 14 15
2011 IS 10 29 21 7 19 10 5 44 31 42
2011 IS-04 13 44 25 0 6 13 0 64 7 16
2011 IS-05 17 33 17 8 25 0 0 50 33 12

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 35 45 0 13 3 0 3 83 17 31
2019 IS-04 25 50 0 13 6 0 6 80 20 16
2018 IS 33 40 20 3 3 0 0 73 7 30
2018 IS-04 33 42 17 0 8 0 0 75 8 12
2017 IS 24 34 12 19 3 8 0 64 24 32
2017 IS-04 37 21 0 23 7 12 0 66 34 13
2017 IS-05 10 20 40 20 0 10 0 33 22 10
2014 IS 28 37 16 9 3 6 0 70 13 32
2014 IS-04 27 33 27 7 0 7 0 64 7 15
2011 IS 19 38 14 10 14 5 0 60 25 42
2011 IS-04 38 31 6 0 13 13 0 79 14 16
2011 IS-05 17 50 8 17 8 0 0 67 25 12

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 26 45 3 13 6 3 3 76 21 31
2019 IS-04 31 50 0 6 6 0 6 87 13 16
2018 IS 38 34 10 17 0 0 0 72 17 29
2018 IS-04 50 17 8 25 0 0 0 67 25 12
2017 IS 24 19 12 19 17 6 3 47 40 32
2017 IS-04 44 16 0 14 26 0 0 60 40 13
2017 IS-05 10 20 30 0 20 20 0 38 25 10
2014 IS 22 28 3 25 16 3 3 53 43 32
2014 IS-04 20 20 0 34 20 7 0 43 57 15
2011 IS 26 26 12 7 24 2 2 55 33 42
2011 IS-04 31 25 13 0 19 6 6 64 21 16
2011 IS-05 33 25 8 8 25 0 0 58 33 12

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 26 10 3 3 0 0 84 6 31
2019 IS-04 56 38 0 6 0 0 0 94 6 16

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 3 6 13 16 3 6 61 32 31
2019 IS-04 56 6 13 13 6 0 6 67 20 16

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 61 23 13 0 0 3 0 87 0 31
2019 IS-04 63 31 0 0 0 6 0 100 0 16

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 65 10 10 6 3 3 3 79 10 31
2019 IS-04 75 6 0 6 0 6 6 93 7 16

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 61 16 6 6 3 3 3 83 10 31
2019 IS-04 56 19 13 0 0 6 6 86 0 16

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 94 3 0 0 0 3 0 100 0 31
2019 IS-04 100 0 0 0 0 0 0 100 0 16

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 93 3 0 0 0 3 0 100 0 30
2019 IS-04 94 0 0 0 0 6 0 100 0 16

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 100 0 0 0 0 0 0 100 0 31
2019 IS-04 100 0 0 0 0 0 0 100 0 16

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 52 3 3 0 0 0 94 3 31
2019 IS-04 38 56 6 0 0 0 0 94 0 16
2018 IS 37 40 7 13 0 3 0 79 14 30
2018 IS-04 25 50 8 17 0 0 0 75 17 12
2017 IS 33 44 9 0 14 0 0 77 14 32
2017 IS-04 44 23 7 0 26 0 0 67 26 13
2017 IS-05 20 50 20 0 10 0 0 70 10 10

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 48 6 3 0 0 0 90 3 31
2019 IS-04 38 50 6 6 0 0 0 88 6 16
2018 IS 43 47 7 0 3 0 0 90 3 30
2018 IS-04 33 58 8 0 0 0 0 92 0 12
2017 IS 44 36 3 6 3 8 0 87 10 32
2017 IS-04 44 16 7 7 7 19 0 74 17 13
2017 IS-05 30 60 0 10 0 0 0 90 10 10
2014 IS 50 41 7 0 0 3 0 93 0 32
2014 IS-04 53 40 7 0 0 0 0 93 0 15
2011 IS 45 38 7 2 5 2 0 85 7 42
2011 IS-04 56 25 6 0 6 6 0 87 7 16
2011 IS-05 33 50 8 8 0 0 0 83 8 12

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 55 29 13 0 0 3 0 87 0 31
2019 IS-04 44 38 13 0 0 6 0 87 0 16
2018 IS 62 34 0 3 0 0 0 97 3 29
2018 IS-04 64 36 0 0 0 0 0 100 0 11
2017 IS 44 36 9 8 3 0 0 80 11 32
2017 IS-04 44 30 7 12 7 0 0 74 19 13
2017 IS-05 40 30 20 10 0 0 0 70 10 10
2014 IS 62 34 3 0 0 0 0 97 0 32
2014 IS-04 53 40 7 0 0 0 0 93 0 15

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 55 42 0 3 0 0 0 97 3 31
2019 IS-04 50 50 0 0 0 0 0 100 0 16
2018 IS 50 37 10 3 0 0 0 87 3 30
2018 IS-04 33 50 17 0 0 0 0 83 0 12
2017 IS 53 24 11 9 3 0 0 77 12 32
2017 IS-04 60 14 12 7 7 0 0 74 14 13
2017 IS-05 40 20 20 20 0 0 0 60 20 10
2014 IS 56 34 3 3 3 0 0 91 6 32
2014 IS-04 54 40 0 7 0 0 0 93 7 15
2011 IS 50 24 12 14 0 0 0 74 14 42
2011 IS-04 69 6 13 13 0 0 0 75 13 16
2011 IS-05 50 25 8 17 0 0 0 75 17 12

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 39 35 13 10 3 0 0 74 13 31
2019 IS-04 38 44 6 6 6 0 0 81 13 16
2018 IS 30 33 17 10 10 0 0 63 20 30
2018 IS-04 17 33 25 17 8 0 0 50 25 12
2017 IS 39 18 15 14 12 0 3 58 27 32
2017 IS-04 46 0 14 19 21 0 0 46 40 13
2017 IS-05 20 20 20 20 10 0 10 44 33 10
2014 IS 25 50 13 3 6 0 3 77 10 32
2014 IS-04 20 40 27 0 7 0 7 64 7 15
2011 IS 38 38 10 10 5 0 0 76 14 42
2011 IS-04 56 19 13 13 0 0 0 75 13 16
2011 IS-05 33 50 8 8 0 0 0 83 8 12

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 39 39 13 10 0 0 0 77 10 31
2019 IS-04 38 50 6 6 0 0 0 88 6 16
2018 IS 41 28 14 10 7 0 0 69 17 29
2018 IS-04 18 45 18 18 0 0 0 64 18 11
2017 IS 30 36 15 11 6 0 3 67 17 32
2017 IS-04 46 14 14 19 7 0 0 60 26 13
2017 IS-05 10 30 30 10 10 0 10 44 22 10
2014 IS 28 50 9 6 3 3 0 81 10 32
2014 IS-04 27 40 20 7 0 7 0 72 7 15
2011 IS 36 43 7 10 5 0 0 79 14 42
2011 IS-04 50 31 6 13 0 0 0 81 13 16
2011 IS-05 25 58 8 8 0 0 0 83 8 12

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 26 19 3 6 0 3 70 10 31
2019 IS-04 44 25 19 6 6 0 0 69 13 16
2018 IS 33 17 23 13 13 0 0 50 27 30
2018 IS-04 17 8 33 25 17 0 0 25 42 12
2017 IS 33 24 24 6 14 0 0 56 20 32
2017 IS-04 32 14 21 7 26 0 0 46 33 13
2017 IS-05 20 20 40 10 10 0 0 40 20 10
2014 IS 34 35 16 9 3 3 0 71 13 32
2014 IS-04 33 27 20 13 0 7 0 65 14 15
2011 IS 33 31 17 7 12 0 0 64 19 42
2011 IS-04 38 31 25 0 6 0 0 69 6 16
2011 IS-05 33 42 17 0 8 0 0 75 8 12
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 IS 32 42 26 31
2019 IS-04 38 50 13 16
2018 IS 40 33 27 30
2018 IS-04 33 25 42 12
2017 IS 42 28 30 32
2017 IS-04 37 21 42 13
2017 IS-05 50 20 30 10
2014 IS 19 44 37 32
2014 IS-04 27 27 46 15
2011 IS 38 36 26 42
2011 IS-04 25 63 13 16
2011 IS-05 42 25 33 12

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 IS 0 40 30 10 10 10 10
2018 IS 8 17 50 0 17 8 12
2017 IS 14 37 35 0 7 7 14
2011 IS 0 31 38 6 9999 25 16
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 39 3 10 6 0 0 81 16 31
2019 IS-04 19 50 6 19 6 0 0 69 25 16

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 26 10 0 3 3 0 87 3 31
2019 IS-04 44 38 13 0 0 6 0 87 0 16
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 13 23 29 3 6 26 0 48 13 31
2019 IS-04 6 19 31 0 6 38 0 40 10 16
2018 IS 20 30 13 13 13 10 0 56 30 30
2018 IS-04 8 25 8 33 8 17 0 40 50 12
2017 IS 6 18 18 12 11 29 6 36 35 32
2017 IS-04 14 7 23 7 19 30 0 30 37 13
2017 IS-05 0 10 20 20 10 20 20 17 50 10
2014 IS 25 28 12 16 3 9 7 63 22 32
2014 IS-04 33 33 0 13 7 7 7 77 23 15

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 19 35 23 10 3 10 0 61 14 31
2019 IS-04 13 31 25 6 6 19 0 54 15 16
2018 IS 40 27 10 10 10 3 0 69 21 30
2018 IS-04 42 17 17 17 8 0 0 58 25 12
2017 IS 9 24 9 27 11 18 3 41 47 32
2017 IS-04 21 25 7 14 19 14 0 53 38 13
2017 IS-05 0 0 10 50 10 20 10 0 86 10
2014 IS 38 31 16 6 0 9 0 76 7 32
2014 IS-04 40 33 13 7 0 7 0 79 7 15
2011 IS 29 36 21 5 7 2 0 66 12 42
2011 IS-04 44 19 31 0 0 6 0 67 0 16
2011 IS-05 25 42 17 8 8 0 0 67 17 12
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 10 26 26 13 0 23 3 48 17 31
2019 IS-04 6 25 31 6 0 31 0 45 9 16
2018 IS 17 30 27 3 3 20 0 58 8 30
2018 IS-04 8 33 33 0 0 25 0 56 0 12
2017 IS 9 18 24 0 8 35 6 45 14 32
2017 IS-04 14 14 23 0 19 30 0 40 27 13
2017 IS-05 0 20 20 0 0 50 10 50 0 10
2014 IS 22 25 19 3 0 25 6 68 5 32
2014 IS-04 27 27 20 7 0 20 0 67 8 15

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 23 45 13 6 0 13 0 78 7 31
2019 IS-04 13 56 6 0 0 25 0 92 0 16
2018 IS 40 37 13 10 0 0 0 77 10 30
2018 IS-04 42 33 25 0 0 0 0 75 0 12
2017 IS 12 28 18 0 11 28 3 58 16 32
2017 IS-04 14 21 16 0 26 23 0 46 34 13
2017 IS-05 10 20 20 0 0 40 10 60 0 10
2014 IS 45 36 6 3 0 10 0 89 4 31
2014 IS-04 43 43 7 0 0 7 0 92 0 14
2011 IS 38 43 17 0 0 2 0 83 0 42
2011 IS-04 50 38 6 0 0 6 0 93 0 16
2011 IS-05 42 42 17 0 0 0 0 83 0 12
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 29 35 13 16 3 0 3 67 20 31
2019 IS-04 31 31 6 25 0 0 6 67 27 16
2018 IS 30 27 20 10 13 0 0 57 23 30
2018 IS-04 17 25 33 8 17 0 0 42 25 12
2017 IS 18 30 18 13 21 0 0 47 34 32
2017 IS-04 21 14 23 23 19 0 0 35 42 13
2017 IS-05 30 40 20 10 0 0 0 70 10 10

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 26 19 35 6 13 0 0 45 19 31
2019 IS-04 25 31 31 6 6 0 0 56 13 16
2018 IS 20 27 23 17 13 0 0 47 30 30
2018 IS-04 8 25 25 25 17 0 0 33 42 12
2017 IS 11 25 19 21 24 0 0 36 45 32
2017 IS-04 19 35 9 14 23 0 0 54 37 13
2017 IS-05 0 20 20 20 40 0 0 20 60 10

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 32 23 26 19 0 0 0 55 19 31
2019 IS-04 44 19 25 13 0 0 0 63 13 16
2018 IS 30 23 23 17 7 0 0 53 23 30
2018 IS-04 25 17 17 33 8 0 0 42 42 12
2017 IS 14 26 27 9 24 0 0 40 33 32
2017 IS-04 19 37 14 7 23 0 0 56 30 13
2017 IS-05 0 20 40 10 30 0 0 20 40 10

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 23 23 26 13 16 0 0 45 29 31
2019 IS-04 25 38 25 6 6 0 0 63 13 16
2018 IS 17 20 23 23 17 0 0 37 40 30
2018 IS-04 8 25 8 42 17 0 0 33 58 12
2017 IS 17 16 21 13 33 0 0 33 46 32
2017 IS-04 26 14 14 9 37 0 0 40 46 13
2017 IS-05 10 10 20 20 40 0 0 20 60 10

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 23 3 13 3 0 0 81 16 31
2019 IS-04 69 19 6 0 6 0 0 88 6 16
2018 IS 53 13 17 10 3 0 3 69 14 30
2018 IS-04 50 8 33 0 8 0 0 58 8 12
2017 IS 38 12 25 9 12 0 4 52 22 32
2017 IS-04 40 7 46 0 7 0 0 47 7 13
2017 IS-05 30 10 10 30 20 0 0 40 50 10

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 45 29 13 6 6 0 0 74 13 31
2019 IS-04 50 31 13 0 6 0 0 81 6 16
2018 IS 37 27 10 17 10 0 0 63 27 30
2018 IS-04 0 50 8 25 17 0 0 50 42 12
2017 IS 24 30 18 16 9 0 3 56 25 32
2017 IS-04 33 14 23 23 7 0 0 47 30 13
2017 IS-05 10 40 20 0 20 0 10 56 22 10

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 39 39 13 3 3 0 3 80 7 31
2019 IS-04 38 38 13 0 6 0 6 80 7 16
2018 IS 37 30 13 10 7 0 3 69 17 30
2018 IS-04 17 33 17 8 17 0 8 55 27 12
2017 IS 36 31 21 6 6 0 0 67 12 32
2017 IS-04 33 39 14 7 7 0 0 72 14 13
2017 IS-05 40 10 30 10 10 0 0 50 20 10

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 23 45 26 3 3 0 0 68 6 31
2019 IS-04 31 50 6 6 6 0 0 81 13 16
2018 IS 27 27 27 10 10 0 0 53 20 30
2018 IS-04 8 25 50 8 8 0 0 33 17 12
2017 IS 23 29 21 15 12 0 0 52 27 32
2017 IS-04 33 30 14 7 16 0 0 63 23 13
2017 IS-05 20 10 40 10 20 0 0 30 30 10

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 35 39 16 10 0 0 0 74 10 31
2019 IS-04 44 31 13 13 0 0 0 75 13 16
2018 IS 33 17 20 17 10 0 3 52 28 30
2018 IS-04 8 25 33 17 17 0 0 33 33 12
2017 IS 36 28 18 9 9 0 0 64 18 32
2017 IS-04 33 30 23 0 14 0 0 63 14 13
2017 IS-05 30 30 10 20 10 0 0 60 30 10

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 29 16 3 0 0 0 81 3 31
2019 IS-04 63 25 6 6 0 0 0 88 6 16

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 23 3 10 6 0 0 81 16 31
2019 IS-04 75 19 0 6 0 0 0 94 6 16
2018 IS 40 30 20 3 7 0 0 70 10 30
2018 IS-04 17 42 42 0 0 0 0 58 0 12
2017 IS 29 26 27 12 6 0 0 55 18 32
2017 IS-04 26 23 35 16 0 0 0 49 16 13
2017 IS-05 40 10 30 10 10 0 0 50 20 10

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 80 13 7 0 0 0 0 93 0 30
2019 IS-04 81 19 0 0 0 0 0 100 0 16
2018 IS 60 27 3 3 3 0 3 90 7 30
2018 IS-04 33 42 8 0 8 0 8 82 9 12
2017 IS 46 29 15 4 6 0 0 75 10 31
2017 IS-04 40 30 7 9 14 0 0 70 23 13
2017 IS-05 60 20 20 0 0 0 0 80 0 10

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 94 6 0 0 0 0 0 100 0 31
2019 IS-04 94 6 0 0 0 0 0 100 0 16
2018 IS 80 13 3 0 0 0 3 97 0 30
2018 IS-04 67 25 0 0 0 0 8 100 0 12

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 80 20 0 0 0 0 0 100 0 30
2019 IS-04 81 19 0 0 0 0 0 100 0 16
2018 IS 70 17 3 0 3 0 7 93 4 30
2018 IS-04 58 25 8 0 0 0 8 91 0 12
2017 IS 53 29 6 6 3 0 3 85 9 32
2017 IS-04 53 33 7 0 7 0 0 86 7 13
2017 IS-05 30 30 10 20 0 0 10 67 22 10

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 67 30 3 0 0 0 0 97 0 30
2019 IS-04 75 25 0 0 0 0 0 100 0 16
2018 IS 70 17 7 0 0 0 7 93 0 30
2018 IS-04 67 33 0 0 0 0 0 100 0 12
2017 IS 67 21 6 0 3 0 3 91 3 32
2017 IS-04 72 21 0 0 7 0 0 93 7 13
2017 IS-05 40 30 20 0 0 0 10 78 0 10

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 72 14 7 7 0 0 0 86 7 29
2019 IS-04 81 6 6 6 0 0 0 88 6 16
2018 IS 50 23 10 10 3 0 3 76 14 30
2018 IS-04 33 33 25 0 8 0 0 67 8 12
2017 IS 58 15 13 12 0 0 3 75 12 32
2017 IS-04 56 21 16 7 0 0 0 77 7 13
2017 IS-05 30 20 10 30 0 0 10 56 33 10

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 76 17 0 0 0 0 7 100 0 29
2019 IS-04 81 13 0 0 0 0 6 100 0 16
2018 IS 72 0 0 3 0 0 24 95 5 29
2018 IS-04 58 0 0 0 0 0 42 100 0 12
2017 IS 58 12 0 0 0 0 31 100 0 32
2017 IS-04 49 14 0 0 0 0 37 100 0 13
2017 IS-05 60 10 0 0 0 0 30 100 0 10

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 87 10 3 0 0 0 0 97 0 30
2019 IS-04 94 6 0 0 0 0 0 100 0 16
2018 IS 70 10 7 7 0 0 7 86 7 30
2018 IS-04 58 17 17 0 0 0 8 82 0 12
2017 IS 70 15 6 0 0 0 9 94 0 32
2017 IS-04 70 16 7 0 0 0 7 92 0 13
2017 IS-05 60 20 10 0 0 0 10 89 0 10

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 80 10 3 0 3 0 3 93 3 30
2019 IS-04 75 6 6 0 6 0 6 87 7 16
2018 IS 73 13 3 0 0 0 10 96 0 30
2018 IS-04 67 25 0 0 0 0 8 100 0 12
2017 IS 61 25 8 0 0 0 6 91 0 32
2017 IS-04 51 30 12 0 0 0 7 87 0 13
2017 IS-05 80 10 0 0 0 0 10 100 0 10

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 70 23 7 0 0 0 0 93 0 30
2019 IS-04 75 19 6 0 0 0 0 94 0 16
2018 IS 67 17 10 0 0 0 7 89 0 30
2018 IS-04 75 8 8 0 0 0 8 91 0 12
2017 IS 49 24 20 0 0 0 6 79 0 32
2017 IS-04 47 30 23 0 0 0 0 77 0 13
2017 IS-05 60 10 10 0 0 0 20 88 0 10

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 19 45 26 10 0 0 0 65 10 31
2019 IS-04 25 44 25 6 0 0 0 69 6 16
2018 IS 27 30 27 13 3 0 0 57 17 30
2018 IS-04 17 17 42 25 0 0 0 33 25 12
2017 IS 6 22 28 30 10 0 5 30 41 32
2017 IS-04 7 21 23 21 16 0 12 32 42 13
2017 IS-05 0 10 20 60 10 0 0 10 70 10

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 0 16 42 19 23 0 0 42 16 31
2019 IS-04 0 13 38 25 25 0 0 50 13 16
2018 IS 7 27 23 27 17 0 0 43 33 30
2018 IS-04 8 33 25 33 0 0 0 33 42 12
2017 IS 27 25 19 18 11 0 0 29 52 32
2017 IS-04 37 16 7 21 19 0 0 40 53 13
2017 IS-05 40 40 10 10 0 0 0 10 80 10

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 19 61 10 6 3 0 0 81 10 31
2019 IS-04 13 75 13 0 0 0 0 88 0 16
2018 IS 27 60 10 3 0 0 0 87 3 30
2018 IS-04 25 58 17 0 0 0 0 83 0 12
2017 IS 21 53 12 3 5 6 0 78 9 32
2017 IS-04 28 37 23 0 12 0 0 65 12 13
2017 IS-05 20 50 10 10 0 10 0 78 11 10

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 26 39 16 13 3 3 0 67 17 31
2019 IS-04 19 44 19 13 0 6 0 67 13 16
2018 IS 13 50 13 10 13 0 0 63 23 30
2018 IS-04 8 50 8 17 17 0 0 58 33 12
2017 IS 18 35 12 12 15 8 0 57 29 32
2017 IS-04 28 23 9 21 7 12 0 58 32 13
2017 IS-05 10 20 20 0 40 10 0 33 44 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 6 94 31
2019 IS-04 6 94 16
2017 IS 18 82 32
2014 IS 16 84 32
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 26 32 16 23 3 0 0 26 74 31
2019 IS-04 25 31 13 31 0 0 0 25 75 16
2018 IS 33 27 27 3 10 0 0 33 67 30
2018 IS-04 25 42 8 8 17 0 0 25 75 12
2017 IS 21 36 12 6 19 3 3 22 78 32
2017 IS-04 14 44 7 7 21 7 0 15 85 13
2017 IS-05 30 40 20 0 0 0 10 33 67 10

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 74 26 23
2019 IS-04 92 8 12

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 26 74 23
2019 IS-04 17 83 12
2018 IS 30 70 20

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 32 23 14 14 18 0 0 55 32 22
2019 IS-04 33 25 8 8 25 0 0 58 33 12
2018 IS 20 30 5 20 20 0 5 53 42 20
2017 IS 16 18 26 16 19 0 4 36 37 23
2017 IS-04 9 32 27 9 24 0 0 40 33 10

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 9 23 0 36 27 0 5 33 67 22
2019 IS-04 8 17 0 33 33 0 8 27 73 12
2018 IS 10 10 20 25 35 0 0 20 60 20
2017 IS 4 9 12 12 49 4 10 15 71 23
2017 IS-04 9 11 18 0 54 9 0 22 59 10

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 39 19 19 16 3 0 3 60 20 31
2019 IS-04 25 31 25 13 0 0 6 60 13 16
2018 IS 37 33 17 0 7 3 3 75 7 30
2018 IS-04 33 25 25 0 17 0 0 58 17 12
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