2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	51	8	11	4	0	77	14	274
2019	CS-01	25	53	10	8	4	0	78	13	72
2019	CS-02	22	53	7	14	5	0	75	18	88
2019	CS-03	35	46	6	11	3	0	81	14	72
2017	CS	26	51	6	14	3	0	76	17	289
2017	CS-01	19	57	4	15	5	0	76	20	84
2017	CS-02	25	48	8	14	4	0	73	19	97
2017	CS-03	30	49	5	15	1	0	79	16	77
2017	CS-04	30	53	13	4	0	0	83	4	21
2014	CS	32	49	7	9	2	0	82	11	339
2014	CS-01	29	51	5	11	3	0	80	14	96
2014	CS-02	33	51	5	9	1	1	84	10	116
2014	CS-03	35	50	13	1	1	0	85	2	86
2014	CS-04	39	39	3	13	6	0	78	19	31
2011	CS	37	48	5	7	3	0	85	10	396
2011	CS-01	31	50	8	10	2	0	81	11	105
2011	CS-02	36	50	5	6	2	0	87	9	129
2011	CS-03	37	51	4	5	3	0	88	8	114
2011	CS-04	50	31	3	11	6	0	81	17	36
2008	CS	39	49	4	7	2	0	88	9	321
2008	CS-01	38	48	6	6	2	0	85	9	82
2008	CS-02	32	56	4	6	1	0	89	7	124
2008	CS-03	47	42	3	3	5	0	89	8	74
2008	CS-04	35	50	0	15	0	0	85	15	26

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	68	19	6	4	2	0	1	88	6	276
2019	CS-01	68	22	4	3	0	0	3	93	3	73
2019	CS-02	66	19	6	7	1	0	1	86	8	89
2019	CS-03	69	15	7	3	6	0	0	85	8	72
2017	CS	56	23	7	10	3	0	1	79	14	289
2017	CS-01	56	20	8	12	4	0	0	76	15	84
2017	CS-02	58	28	5	6	2	0	1	86	8	97
2017	CS-03	53	22	6	10	6	0	1	76	17	77
2017	CS-04	70	13	13	4	0	0	0	83	4	21
2014	CS	56	25	7	6	5	0	1	82	11	337
2014	CS-01	63	21	7	3	6	0	0	83	9	95
2014	CS-02	58	26	7	5	3	0	2	85	8	116
2014	CS-03	51	28	8	10	2	0	0	79	13	86
2014	CS-04	47	27	3	7	17	0	0	73	23	30
2011	CS	64	19	5	8	3	0	1	84	11	397
2011	CS-01	68	23	4	2	2	0	2	92	4	105
2011	CS-02	65	22	6	5	2	0	0	87	7	130
2011	CS-03	59	16	6	12	5	0	2	76	18	114
2011	CS-04	64	17	0	11	6	0	3	83	17	36
2008	CS	63	19	5	8	4	0	0	83	12	319
2008	CS-01	64	19	5	7	2	1	1	85	10	81
2008	CS-02	62	26	3	6	3	0	0	88	9	124
2008	CS-03	64	12	8	10	5	0	0	77	15	73
2008	CS-04	65	4	8	12	12	0	0	69	23	26

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	43	38	8	6	4	0	82	10	276
2019	CS-01	48	33	8	5	5	0	81	11	73
2019	CS-02	30	48	9	8	4	0	79	12	89
2019	CS-03	57	26	6	6	4	1	85	10	72
2017	CS	35	41	10	7	8	0	76	15	289
2017	CS-01	29	44	11	8	8	0	73	17	84
2017	CS-02	30	41	10	11	6	1	72	18	97
2017	CS-03	48	36	10	0	5	0	84	5	77
2017	CS-04	30	39	4	5	22	0	69	27	21
2014	CS	42	32	12	9	4	0	75	13	336
2014	CS-01	32	39	14	7	7	0	71	14	96
2014	CS-02	45	28	11	11	4	1	73	16	114
2014	CS-03	53	27	13	6	2	0	79	8	86
2014	CS-04	43	37	3	13	4	0	80	17	30
2011	CS	39	38	7	11	6	0	77	16	398
2011	CS-01	41	33	7	14	5	0	74	19	105
2011	CS-02	37	38	4	13	8	0	75	22	130
2011	CS-03	37	46	8	4	4	0	83	9	115
2011	CS-04	42	33	11	11	3	0	75	14	36

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	40	17	17	9	0	0	57	26	275
2019	CS-01	22	30	26	11	11	0	0	52	22	73
2019	CS-02	8	45	14	20	13	0	0	53	33	88
2019	CS-03	18	33	17	25	6	0	1	52	31	72
2018	CS	10	39	19	23	9	1	0	50	31	256
2018	CS-01	15	34	18	21	9	3	0	51	31	67
2018	CS-02	3	41	18	25	11	0	0	45	37	87
2018	CS-03	13	41	20	19	7	0	0	54	26	70
2017	CS	8	31	19	23	20	0	0	39	43	289
2017	CS-01	6	21	21	25	26	0	0	27	51	84
2017	CS-02	5	35	15	24	21	0	0	40	44	97
2017	CS-03	10	30	23	22	14	0	0	41	36	77
2017	CS-04	13	57	9	17	4	0	0	70	22	21
2014	CS	14	37	20	20	9	0	0	51	29	337
2014	CS-01	10	31	16	30	11	0	1	42	42	96
2014	CS-02	12	42	20	16	10	0	0	54	26	115
2014	CS-03	16	34	22	21	7	0	0	50	28	86
2014	CS-04	23	43	23	7	3	0	0	67	10	30
2011	CS	23	41	15	11	7	1	1	66	18	396
2011	CS-01	17	36	18	16	7	2	4	57	24	105
2011	CS-02	22	50	11	8	8	2	0	73	16	129
2011	CS-03	19	43	18	13	6	1	0	62	19	115
2011	CS-04	57	23	11	0	6	0	3	82	6	35
2008	CS	34	42	11	9	3	0	1	76	12	321
2008	CS-01	27	41	12	15	2	1	1	70	18	82
2008	CS-02	28	48	14	8	2	0	0	76	10	124
2008	CS-03	43	41	5	3	7	0	1	85	10	74
2008	CS-04	50	27	15	8	0	0	0	77	8	26

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	35	38	16	7	3	0	0	74	10	273
2019	CS-01	34	29	22	12	3	0	0	63	15	73
2019	CS-02	27	44	14	10	5	0	0	72	15	88
2019	CS-03	46	39	11	0	3	0	1	86	3	70
2017	CS	31	45	13	7	3	0	0	77	10	285
2017	CS-01	18	53	18	8	2	0	0	71	11	83
2017	CS-02	30	43	14	7	4	1	1	74	12	96
2017	CS-03	39	44	10	5	1	0	0	83	6	77
2017	CS-04	57	38	5	0	0	0	0	95	0	19
2014	CS	40	41	11	6	1	0	1	81	7	337
2014	CS-01	32	42	16	7	1	0	1	75	8	96
2014	CS-02	38	46	7	7	2	0	1	84	9	114
2014	CS-03	47	35	10	6	0	1	1	83	6	86
2014	CS-04	52	35	6	3	3	0	0	87	7	31

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	43	38	13	6	1	0	0	81	7	275
2019	CS-01	48	34	12	5	0	0	0	82	5	73
2019	CS-02	38	43	14	5	1	0	0	81	6	88
2019	CS-03	51	33	7	8	0	0	0	85	8	72
2018	CS	43	37	10	7	2	0	0	81	9	254
2018	CS-01	45	33	13	7	1	0	0	78	9	67
2018	CS-02	40	42	9	7	2	0	0	81	9	86
2018	CS-03	51	40	4	1	1	0	1	93	3	70
2017	CS	42	36	9	7	5	1	1	79	12	287
2017	CS-01	39	39	8	5	7	0	1	80	12	84
2017	CS-02	51	30	9	4	5	1	0	81	9	97
2017	CS-03	36	42	9	6	3	3	1	81	9	77
2017	CS-04	38	33	9	19	0	0	0	71	19	19
2014	CS	43	35	13	6	2	1	1	79	8	337
2014	CS-01	38	36	15	5	2	2	1	77	7	96
2014	CS-02	46	31	12	9	2	0	1	77	11	114
2014	CS-03	43	41	10	3	2	0	0	84	6	86
2014	CS-04	52	29	13	3	3	0	0	81	6	31
2011	CS	45	38	7	5	4	0	1	84	9	398
2011	CS-01	54	31	4	2	6	1	2	88	8	105
2011	CS-02	41	38	9	7	5	0	0	79	12	130
2011	CS-03	39	44	9	5	3	0	0	83	8	115
2011	CS-04	56	33	6	3	3	0	0	89	6	36

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	45	16	5	4	0	0	75	9	276
2019	CS-01	36	44	15	4	1	0	0	79	5	73
2019	CS-02	24	49	13	9	4	0	0	73	13	89
2019	CS-03	29	44	18	3	6	0	0	74	8	72
2018	CS	23	46	18	8	4	0	0	70	12	254
2018	CS-01	31	45	13	9	0	1	0	77	9	67
2018	CS-02	20	50	15	10	5	0	0	70	15	86
2018	CS-03	17	51	21	6	4	0	0	69	10	70
2017	CS	24	47	14	8	6	0	1	72	14	289
2017	CS-01	29	44	14	8	5	0	0	73	13	84
2017	CS-02	24	54	10	9	3	0	0	77	12	97
2017	CS-03	17	45	22	8	8	0	0	62	16	77
2017	CS-04	39	39	4	4	13	0	0	78	17	21
2014	CS	29	44	16	6	5	0	0	73	11	339
2014	CS-01	31	38	21	4	6	0	0	69	10	96
2014	CS-02	28	43	14	7	6	1	1	73	13	116
2014	CS-03	29	50	14	5	2	0	0	79	7	86
2014	CS-04	26	45	13	10	7	0	0	71	16	31
2011	CS	40	42	9	5	4	0	0	82	9	396
2011	CS-01	42	41	7	7	3	0	0	84	10	104
2011	CS-02	42	39	9	5	5	1	0	81	10	129
2011	CS-03	34	47	13	4	2	0	0	81	6	115
2011	CS-04	42	39	8	3	8	0	0	81	11	36
2008	CS	37	38	12	11	3	0	0	74	14	319
2008	CS-01	51	30	11	9	0	0	0	80	9	81
2008	CS-02	28	42	15	14	2	0	0	70	15	124
2008	CS-03	36	38	11	5	9	0	0	74	15	74
2008	CS-04	20	48	8	20	4	0	0	68	24	25

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	44	18	11	5	0	0	66	16	274
2019	CS-01	31	40	18	7	4	0	0	71	11	72
2019	CS-02	22	42	16	13	8	0	0	64	20	88
2019	CS-03	15	47	24	11	3	0	0	63	14	72
2018	CS	18	41	18	12	10	0	0	60	22	255
2018	CS-01	27	34	18	10	9	1	0	62	20	67
2018	CS-02	10	45	16	16	12	0	0	56	28	86
2018	CS-03	20	47	23	4	6	0	0	67	10	70
2017	CS	14	36	24	16	10	0	1	50	26	289
2017	CS-01	15	35	23	15	12	0	0	50	27	84
2017	CS-02	16	36	20	20	8	0	0	53	28	97
2017	CS-03	9	39	31	12	9	0	0	48	21	77
2017	CS-04	18	34	17	17	13	0	0	52	30	21
2014	CS	22	35	25	10	8	0	0	57	18	339
2014	CS-01	20	30	28	12	9	1	0	50	22	96
2014	CS-02	19	36	22	10	11	0	1	56	22	116
2014	CS-03	22	43	24	8	2	0	0	65	10	86
2014	CS-04	29	29	26	10	6	0	0	58	16	31
2011	CS	18	42	17	12	10	0	0	61	22	396
2011	CS-01	27	45	10	11	8	0	0	71	19	105
2011	CS-02	15	41	18	13	13	0	1	56	26	128
2011	CS-03	13	44	21	12	10	0	0	57	22	115
2011	CS-04	19	44	22	8	6	0	0	64	14	36

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	21	48	16	11	5	0	69	15	273
2019	CS-01	24	44	15	13	4	0	68	17	72
2019	CS-02	17	49	17	9	8	0	66	17	89
2019	CS-03	23	46	14	13	4	0	69	17	71
2018	CS	17	44	17	13	9	0	60	22	255
2018	CS-01	21	37	19	15	7	0	58	22	67
2018	CS-02	14	44	19	12	12	0	58	23	86
2018	CS-03	21	47	13	10	9	0	69	19	70
2017	CS	16	44	18	12	9	1	60	21	289
2017	CS-01	18	39	21	13	8	0	57	21	84
2017	CS-02	13	48	20	10	8	0	62	19	97
2017	CS-03	17	43	17	12	12	0	59	24	77
2017	CS-04	18	47	13	22	0	0	65	22	21

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	34	44	13	5	3	0	0	78	9	274
2019	CS-01	39	42	15	3	1	0	0	81	4	72
2019	CS-02	29	48	8	7	7	1	0	78	14	89
2019	CS-03	32	46	13	7	3	0	0	78	10	72
2018	CS	33	48	10	5	3	1	0	81	8	254
2018	CS-01	39	44	8	6	3	0	0	83	9	66
2018	CS-02	28	50	10	7	3	1	0	79	11	86
2018	CS-03	33	49	9	4	3	3	0	84	7	70
2017	CS	25	47	15	6	5	1	1	73	12	288
2017	CS-01	22	53	13	7	5	0	0	75	12	83
2017	CS-02	26	46	15	7	4	1	0	73	11	97
2017	CS-03	26	43	18	4	8	1	0	69	12	77
2017	CS-04	35	43	17	4	0	0	0	78	4	21
2014	CS	36	45	13	4	1	0	0	81	6	339
2014	CS-01	31	43	22	2	2	0	0	74	4	96
2014	CS-02	36	45	11	4	2	1	1	82	6	116
2014	CS-03	42	42	10	5	1	0	0	84	6	86
2014	CS-04	29	58	6	6	0	0	0	87	6	31
2011	CS	38	46	7	7	1	1	0	85	8	397
2011	CS-01	44	38	6	8	3	1	1	83	11	105
2011	CS-02	36	48	8	7	1	1	0	84	8	129
2011	CS-03	31	53	8	7	1	0	0	84	8	115
2011	CS-04	44	47	8	0	0	0	0	92	0	36
2008	CS	42	41	7	6	2	1	0	84	8	321
2008	CS-01	49	35	7	7	0	1	0	85	7	82
2008	CS-02	37	43	10	6	2	1	0	80	9	124
2008	CS-03	35	50	4	3	7	1	0	86	10	74
2008	CS-04	46	42	8	4	0	0	0	88	4	26

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	43	19	9	4	68	13	274
2019	CS-01	36	40	14	1	8	76	10	72
2019	CS-02	24	42	16	15	4	65	19	89
2019	CS-03	20	44	27	7	3	63	10	71
2018	CS	22	43	18	10	7	65	17	254
2018	CS-01	31	42	11	9	8	72	17	65
2018	CS-02	21	40	21	11	7	61	18	87
2018	CS-03	20	51	17	7	4	71	11	70
2017	CS	19	39	21	11	10	58	21	289
2017	CS-01	20	38	20	13	8	58	21	84
2017	CS-02	18	42	21	9	10	60	20	97
2017	CS-03	16	41	25	8	10	57	19	77
2017	CS-04	31	30	4	17	17	61	35	21

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	35	11	2	3	0	0	85	4	272
2019	CS-01	59	31	4	6	0	0	0	90	6	70
2019	CS-02	48	39	9	0	3	0	0	88	3	89
2019	CS-03	47	31	17	0	6	0	0	78	6	72
2018	CS	43	41	11	3	2	0	0	84	5	255
2018	CS-01	42	45	6	3	3	0	0	88	6	66
2018	CS-02	46	37	14	2	1	0	0	83	3	87
2018	CS-03	39	43	13	3	1	1	0	83	4	70
2017	CS	46	38	11	2	3	0	0	84	5	288
2017	CS-01	56	30	12	1	1	0	0	86	2	84
2017	CS-02	41	48	6	3	1	0	0	90	4	97
2017	CS-03	36	37	18	3	7	0	0	72	9	76
2017	CS-04	57	39	4	0	0	0	0	96	0	21
2014	CS	57	30	9	3	1	0	1	88	4	339
2014	CS-01	57	31	8	4	0	0	0	88	4	96
2014	CS-02	58	28	10	0	1	1	2	88	1	116
2014	CS-03	59	25	10	3	1	0	0	85	5	86
2014	CS-04	48	45	0	3	3	0	0	93	7	31
2011	CS	62	28	6	2	2	0	0	91	4	397
2011	CS-01	71	22	4	2	1	0	0	93	3	105
2011	CS-02	65	25	8	1	2	0	0	90	2	129
2011	CS-03	50	37	6	3	3	0	0	88	6	115
2011	CS-04	61	33	3	0	3	0	0	94	3	36

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	25	45	15	10	6	0	0	70	15	272
2019	CS-01	29	33	19	14	4	0	0	63	18	72
2019	CS-02	16	50	15	11	8	0	0	66	19	88
2019	CS-03	27	52	13	3	6	0	0	79	8	71
2018	CS	24	43	14	11	7	0	0	68	18	254
2018	CS-01	23	39	9	17	11	2	0	63	28	66
2018	CS-02	17	49	13	12	9	0	0	66	21	86
2018	CS-03	36	39	19	4	3	0	0	74	7	70
2017	CS	20	45	16	11	8	0	1	65	19	287
2017	CS-01	18	40	13	22	7	0	0	58	29	83
2017	CS-02	15	52	16	8	8	0	0	67	16	97
2017	CS-03	18	48	20	8	5	0	0	67	13	76
2017	CS-04	48	26	13	0	13	0	0	74	13	21
2014	CS	22	40	15	13	10	0	1	63	22	339
2014	CS-01	19	33	20	20	9	0	0	52	29	96
2014	CS-02	22	42	12	10	12	0	1	65	23	116
2014	CS-03	28	42	17	8	5	0	0	70	13	86
2014	CS-04	22	45	6	13	10	0	3	70	23	31
2011	CS	30	42	14	9	5	0	0	72	14	398
2011	CS-01	29	41	13	12	5	0	0	70	17	105
2011	CS-02	25	41	18	9	8	0	0	65	17	130
2011	CS-03	34	43	11	5	5	1	0	78	11	115
2011	CS-04	42	44	11	3	0	0	0	86	3	36

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	40	16	11	4	0	0	69	15	274
2019	CS-01	33	31	22	14	0	0	0	64	14	72
2019	CS-02	20	44	17	10	8	0	0	65	18	88
2019	CS-03	29	51	8	7	4	0	0	81	11	72
2018	CS	28	39	19	9	4	0	0	67	13	253
2018	CS-01	28	32	17	18	5	0	0	60	23	65
2018	CS-02	23	41	20	8	8	0	0	64	16	86
2018	CS-03	34	44	14	6	0	1	0	80	6	70
2017	CS	25	38	19	11	7	1	1	63	18	288
2017	CS-01	26	36	18	15	5	0	0	62	20	84
2017	CS-02	25	35	22	10	6	2	0	61	17	97
2017	CS-03	18	46	20	8	8	0	0	65	16	76
2017	CS-04	44	30	9	4	13	0	0	74	17	21
2014	CS	29	39	18	8	6	0	1	68	14	339
2014	CS-01	23	37	24	8	7	0	1	60	16	96
2014	CS-02	29	38	14	9	9	0	1	68	18	116
2014	CS-03	35	37	21	3	3	0	0	72	7	86
2014	CS-04	35	42	6	10	6	0	0	78	16	31

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	42	16	10	3	0	0	71	12	273
2019	CS-01	36	34	21	10	0	0	0	70	10	73
2019	CS-02	25	45	15	8	7	0	0	70	15	87
2019	CS-03	28	44	14	14	0	0	0	72	14	71
2018	CS	20	43	21	12	5	0	0	62	16	255
2018	CS-01	21	45	18	11	5	0	0	67	15	66
2018	CS-02	15	44	24	11	6	0	0	59	17	87
2018	CS-03	24	47	16	11	1	0	0	71	13	70
2017	CS	22	43	18	11	5	1	0	66	16	288
2017	CS-01	23	46	13	13	5	0	0	69	18	84
2017	CS-02	21	44	21	9	3	2	0	66	13	97
2017	CS-03	21	42	21	9	5	1	0	64	15	76
2017	CS-04	31	34	4	17	13	0	0	65	30	21
2014	CS	27	43	17	8	4	0	1	71	12	339
2014	CS-01	27	42	19	7	5	0	0	69	12	96
2014	CS-02	28	42	17	9	3	0	2	71	11	116
2014	CS-03	28	46	16	5	3	1	0	75	8	86
2014	CS-04	29	42	10	16	3	0	0	71	19	31
2011	CS	37	45	8	6	3	0	0	83	9	396
2011	CS-01	48	40	5	6	2	0	0	88	8	105
2011	CS-02	36	47	5	10	3	0	0	82	13	129
2011	CS-03	28	52	13	4	4	0	0	80	7	114
2011	CS-04	39	42	14	3	3	0	0	81	6	36

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	44	11	5	2	0	0	83	7	275
2019	CS-01	40	49	7	3	1	0	0	89	4	73
2019	CS-02	39	42	9	8	2	0	0	81	10	89
2019	CS-03	32	43	19	3	3	0	0	75	6	72
2018	CS	32	47	13	5	2	1	0	80	8	254
2018	CS-01	41	44	9	5	0	2	0	86	5	66
2018	CS-02	31	49	9	7	3	0	0	80	10	87
2018	CS-03	29	51	13	4	1	1	0	81	6	70
2017	CS	29	48	13	6	4	0	0	77	9	287
2017	CS-01	34	45	17	1	4	0	0	78	5	83
2017	CS-02	32	48	12	6	1	0	0	80	7	97
2017	CS-03	21	50	16	6	8	0	0	71	14	76
2017	CS-04	35	43	4	17	0	0	0	78	17	21
2014	CS	36	43	14	5	1	0	0	79	6	339
2014	CS-01	35	41	18	4	2	0	0	76	6	96
2014	CS-02	36	44	9	8	1	1	1	82	9	116
2014	CS-03	36	45	15	2	1	0	0	81	3	86
2014	CS-04	36	38	19	3	3	0	0	74	7	31
2011	CS	48	40	6	4	3	0	0	88	6	397
2011	CS-01	57	34	5	2	2	0	0	91	4	105
2011	CS-02	47	37	7	5	3	1	0	84	9	129
2011	CS-03	40	48	6	3	3	0	0	88	6	115
2011	CS-04	50	36	8	3	3	0	0	86	6	36
2008	CS	43	42	7	6	2	0	0	85	8	321
2008	CS-01	56	34	6	4	0	0	0	90	4	82
2008	CS-02	34	48	10	8	1	0	0	81	9	124
2008	CS-03	45	39	5	5	5	0	0	84	11	74
2008	CS-04	31	58	8	4	0	0	0	88	4	26

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	39	14	6	1	0	1	78	7	274
2019	CS-01	42	44	8	1	1	0	3	89	3	73
2019	CS-02	36	42	13	6	2	0	1	79	8	88
2019	CS-03	44	32	17	6	1	0	0	76	7	72
2018	CS	34	39	16	7	4	0	0	73	11	253
2018	CS-01	36	44	11	6	2	2	0	82	8	66
2018	CS-02	33	36	21	3	7	0	0	69	10	86
2018	CS-03	41	42	10	6	1	0	0	83	7	69
2017	CS	39	40	12	5	1	0	2	81	6	289
2017	CS-01	48	37	11	1	1	0	2	87	2	84
2017	CS-02	34	45	11	6	0	0	3	82	6	97
2017	CS-03	49	35	8	5	0	1	1	86	5	77
2017	CS-04	9	52	22	9	9	0	0	61	17	21
2014	CS	36	41	16	4	2	0	0	78	6	339
2014	CS-01	43	46	5	4	1	0	0	90	5	96
2014	CS-02	34	41	19	4	1	0	1	76	5	116
2014	CS-03	30	43	20	2	3	1	0	74	6	86
2014	CS-04	45	16	29	6	3	0	0	61	10	31
2011	CS	32	40	18	5	4	0	0	73	9	398
2011	CS-01	42	38	17	3	0	0	0	80	3	105
2011	CS-02	32	39	15	7	5	0	1	72	12	130
2011	CS-03	22	49	18	7	4	0	0	70	11	115
2011	CS-04	36	25	31	0	8	0	0	61	8	36
2008	CS	28	40	19	6	6	0	1	69	12	321
2008	CS-01	38	38	16	4	4	0	1	77	7	82
2008	CS-02	27	43	17	6	6	0	1	71	12	124
2008	CS-03	24	41	26	7	3	0	0	65	9	74
2008	CS-04	27	27	23	12	12	0	0	54	23	26

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	12	26	41	15	4	1	0	19	39	275
2019	CS-01	10	19	42	19	4	4	1	25	30	73
2019	CS-02	11	20	47	18	3	0	0	22	32	88
2019	CS-03	18	28	42	8	4	0	0	13	46	72
2018	CS	11	31	41	13	2	1	0	16	43	254
2018	CS-01	14	23	41	20	2	2	0	22	37	66
2018	CS-02	14	34	40	10	2	0	0	13	48	86
2018	CS-03	6	33	41	14	3	1	1	18	40	70
2017	CS	9	31	42	13	3	1	1	16	41	288
2017	CS-01	10	27	42	14	5	2	0	20	38	84
2017	CS-02	8	25	51	11	2	1	2	14	34	97
2017	CS-03	8	34	37	16	4	0	1	20	43	76
2017	CS-04	9	52	35	4	0	0	0	4	61	21
2014	CS	10	25	41	16	4	1	3	21	36	339
2014	CS-01	8	20	40	23	4	1	4	28	29	96
2014	CS-02	10	25	38	14	7	2	4	22	38	116
2014	CS-03	9	28	48	13	2	0	0	15	37	86
2014	CS-04	13	22	45	16	0	0	3	17	37	31
2011	CS	11	28	38	16	4	0	2	20	40	397
2011	CS-01	11	22	30	25	8	1	3	34	35	105
2011	CS-02	14	26	41	12	4	0	3	17	41	129
2011	CS-03	8	36	44	11	1	0	0	12	43	115
2011	CS-04	11	36	28	19	3	0	3	23	49	36
2008	CS	13	32	35	13	4	1	1	18	47	321
2008	CS-01	12	21	37	18	6	2	4	26	35	82
2008	CS-02	11	32	40	12	4	1	0	16	44	124
2008	CS-03	16	46	28	8	1	0	0	9	62	74
2008	CS-04	19	38	23	15	4	0	0	19	58	26

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	10	22	38	19	10	1	0	29	33	274
2019	CS-01	4	14	41	18	18	4	1	38	19	73
2019	CS-02	9	24	35	23	9	0	0	32	33	88
2019	CS-03	18	30	30	15	6	1	0	21	49	71
2018	CS	11	27	34	18	8	2	0	26	39	251
2018	CS-01	14	11	42	15	14	3	2	31	26	65
2018	CS-02	9	35	29	20	5	1	0	25	45	85
2018	CS-03	9	31	31	20	9	0	0	29	40	70
2017	CS	9	25	35	19	8	2	2	28	35	288
2017	CS-01	6	21	37	23	8	4	1	33	29	84
2017	CS-02	6	29	34	18	8	2	3	27	37	97
2017	CS-03	7	22	38	22	8	0	3	31	30	76
2017	CS-04	30	30	26	9	5	0	0	14	61	21
2014	CS	12	20	35	20	8	2	3	29	34	338
2014	CS-01	11	14	36	27	6	2	3	35	27	96
2014	CS-02	13	22	33	13	12	3	4	27	37	116
2014	CS-03	9	25	37	22	5	1	1	27	35	85
2014	CS-04	19	13	38	20	6	0	3	27	33	31
2011	CS	10	18	27	27	13	2	3	42	30	395
2011	CS-01	10	13	19	29	23	2	5	56	24	104
2011	CS-02	10	15	33	24	12	2	4	38	26	129
2011	CS-03	11	26	22	31	8	2	0	39	38	114
2011	CS-04	6	19	42	17	11	3	3	29	26	36
2008	CS	11	21	34	21	10	3	1	33	32	321
2008	CS-01	6	18	33	22	13	5	2	38	26	82
2008	CS-02	11	22	31	23	12	1	0	35	33	124
2008	CS-03	15	16	41	20	5	3	0	26	32	74
2008	CS-04	12	35	23	23	4	4	0	28	48	26

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	18	31	33	11	4	1	1	16	50	276
2019	CS-01	14	21	41	10	8	4	3	19	37	73
2019	CS-02	16	39	28	15	2	0	0	17	55	89
2019	CS-03	21	33	32	10	3	1	0	13	55	72
2018	CS	19	33	33	8	4	3	0	12	54	254
2018	CS-01	12	29	38	9	3	9	0	13	45	66
2018	CS-02	22	35	33	7	2	1	0	9	58	86
2018	CS-03	14	37	34	7	7	0	0	14	51	70
2017	CS	18	30	36	10	3	1	1	13	50	286
2017	CS-01	10	33	40	11	5	1	0	16	43	84
2017	CS-02	19	27	40	4	3	3	4	8	49	97
2017	CS-03	17	26	38	17	1	0	0	19	43	74
2017	CS-04	34	48	13	4	0	0	0	4	83	21
2014	CS	15	28	34	14	4	1	4	19	45	338
2014	CS-01	11	25	34	20	4	2	4	25	38	96
2014	CS-02	15	31	33	8	7	3	4	16	49	116
2014	CS-03	10	30	34	20	3	0	2	24	41	86
2014	CS-04	33	27	33	3	0	0	4	3	62	30
2011	CS	16	26	34	14	5	2	3	20	44	394
2011	CS-01	13	21	38	13	11	3	2	24	36	104
2011	CS-02	15	26	33	16	3	2	5	21	44	129
2011	CS-03	20	26	34	13	4	1	2	18	47	115
2011	CS-04	15	44	29	9	3	0	0	12	59	34
2008	CS	20	31	31	11	4	2	1	15	53	321
2008	CS-01	17	28	28	16	5	4	2	22	48	82
2008	CS-02	20	29	32	10	5	3	0	16	51	124
2008	CS-03	20	34	34	9	3	0	0	12	54	74
2008	CS-04	27	38	27	8	0	0	0	8	65	26

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	7	18	34	29	10	1	1	39	25	273
2019	CS-01	3	14	18	43	14	4	4	62	18	72
2019	CS-02	10	18	38	25	9	0	0	34	28	88
2019	CS-03	8	17	42	24	8	0	0	32	25	71
2018	CS	8	19	42	23	8	1	0	31	27	251
2018	CS-01	5	11	47	21	14	3	0	36	16	66
2018	CS-02	12	15	45	22	5	1	0	27	27	85
2018	CS-03	4	20	39	29	7	0	0	36	25	69
2017	CS	5	19	34	32	9	1	1	41	24	285
2017	CS-01	2	8	35	39	14	1	0	54	11	83
2017	CS-02	4	22	32	32	7	1	2	40	27	97
2017	CS-03	4	20	38	30	8	0	0	38	24	74
2017	CS-04	13	30	39	18	0	0	0	18	43	21
2014	CS	10	12	41	26	6	1	3	34	23	338
2014	CS-01	5	10	38	32	9	1	3	44	16	95
2014	CS-02	9	10	40	27	8	3	3	37	20	116
2014	CS-03	9	16	49	21	5	0	0	25	25	86
2014	CS-04	29	10	29	29	0	0	3	30	40	31
2011	CS	10	17	34	24	12	1	2	37	28	393
2011	CS-01	7	10	28	29	23	2	1	54	17	103
2011	CS-02	9	17	34	25	10	1	4	37	28	129
2011	CS-03	15	18	37	22	7	0	1	29	34	114
2011	CS-04	9	29	37	14	9	3	0	24	38	35
2008	CS	7	21	32	30	7	2	1	38	29	321
2008	CS-01	5	16	27	34	12	4	2	49	22	82
2008	CS-02	7	19	33	31	6	2	1	39	27	124
2008	CS-03	8	22	35	28	7	0	0	35	30	74
2008	CS-04	12	46	27	15	0	0	0	15	58	26

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	21	26	29	15	6	2	1	22	48	276
2019	CS-01	11	25	22	25	10	7	1	37	39	73
2019	CS-02	25	20	30	18	6	0	1	24	45	89
2019	CS-03	25	32	32	7	3	0	1	10	58	72
2018	CS	24	32	27	9	6	1	1	15	58	251
2018	CS-01	17	35	27	8	11	2	2	19	53	66
2018	CS-02	31	24	30	11	4	1	0	14	55	84
2018	CS-03	20	38	22	10	7	1	1	18	60	69
2017	CS	19	30	29	13	5	1	2	19	51	287
2017	CS-01	20	29	27	15	7	1	0	23	49	84
2017	CS-02	20	23	31	15	7	1	3	24	44	97
2017	CS-03	14	39	29	13	3	0	3	16	54	75
2017	CS-04	39	35	26	0	0	0	0	0	74	21
2014	CS	23	25	31	12	3	1	4	16	51	338
2014	CS-01	26	15	31	20	3	1	4	24	43	96
2014	CS-02	23	23	33	11	4	2	3	16	49	116
2014	CS-03	16	34	35	7	4	0	4	11	52	85
2014	CS-04	29	35	23	13	0	0	0	13	64	31
2011	CS	15	28	30	17	6	1	3	24	44	395
2011	CS-01	15	19	28	23	11	1	3	35	36	104
2011	CS-02	16	24	29	18	7	1	5	26	43	128
2011	CS-03	13	35	37	10	3	1	2	13	49	115
2011	CS-04	14	31	33	19	3	0	0	22	44	36
2008	CS	15	29	33	14	6	2	1	21	45	321
2008	CS-01	15	21	29	18	11	2	4	31	38	82
2008	CS-02	12	32	36	12	5	2	0	17	45	124
2008	CS-03	18	28	31	16	5	1	0	22	47	74
2008	CS-04	23	38	27	8	4	0	0	12	62	26

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	7	22	29	29	9	2	1	40	30	273
2019	CS-01	3	17	24	35	13	6	4	52	22	72
2019	CS-02	6	23	31	33	6	2	0	40	29	88
2019	CS-03	13	27	30	20	11	0	0	31	39	71
2018	CS	10	17	34	26	10	2	1	38	27	252
2018	CS-01	3	22	23	26	20	5	2	49	26	65
2018	CS-02	10	13	34	34	7	1	1	42	24	86
2018	CS-03	12	19	41	20	9	0	0	29	30	69
2017	CS	6	18	30	28	12	2	4	43	25	287
2017	CS-01	6	14	23	27	24	2	4	54	22	84
2017	CS-02	3	18	32	28	9	2	8	41	23	97
2017	CS-03	7	12	42	28	7	1	3	36	20	75
2017	CS-04	13	48	22	18	0	0	0	18	61	21
2014	CS	8	14	28	32	12	1	4	47	24	337
2014	CS-01	11	15	24	34	11	1	3	47	28	96
2014	CS-02	5	14	35	25	15	3	3	43	20	115
2014	CS-03	7	13	25	38	11	0	7	52	21	85
2014	CS-04	3	13	26	45	10	0	3	57	17	31
2011	CS	8	18	27	29	12	2	4	44	28	397
2011	CS-01	12	13	21	25	18	4	7	48	29	105
2011	CS-02	9	21	20	27	16	3	4	46	33	129
2011	CS-03	4	18	36	32	6	1	3	40	23	115
2011	CS-04	6	11	39	36	6	0	3	43	17	36
2008	CS	11	21	32	21	9	2	2	32	34	321
2008	CS-01	9	18	34	17	13	5	4	33	29	82
2008	CS-02	11	23	30	21	11	2	1	33	36	124
2008	CS-03	15	16	31	28	5	1	3	35	32	74
2008	CS-04	12	27	38	15	4	0	4	20	40	26

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	15	25	38	15	5	2	1	20	41	276
2019	CS-01	10	18	37	22	8	5	0	32	29	73
2019	CS-02	19	28	35	13	3	1	0	17	48	89
2019	CS-03	13	25	46	13	3	0	1	15	38	72
2018	CS	18	32	32	9	5	3	0	15	52	253
2018	CS-01	11	32	32	11	8	6	2	20	46	66
2018	CS-02	20	41	27	8	2	2	0	11	62	86
2018	CS-03	16	23	42	12	7	0	0	19	39	69
2017	CS	14	33	35	11	2	2	2	14	50	287
2017	CS-01	11	27	45	12	2	2	0	15	39	84
2017	CS-02	11	37	29	9	4	5	4	15	53	97
2017	CS-03	15	34	39	12	1	0	0	13	48	75
2017	CS-04	39	31	22	9	0	0	0	9	70	21
2014	CS	14	22	37	16	7	1	3	24	37	338
2014	CS-01	13	21	34	21	7	1	3	29	35	96
2014	CS-02	17	23	35	10	8	3	3	19	43	116
2014	CS-03	7	20	46	16	8	0	3	25	27	86
2014	CS-04	17	23	33	27	0	0	0	27	40	30

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	4	15	41	25	13	1	1	38	20	275
2019	CS-01	3	14	49	21	10	4	0	32	17	72
2019	CS-02	8	18	43	19	11	0	1	31	26	89
2019	CS-03	1	15	32	33	15	1	1	50	17	72

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	67	18	6	2	2	0	4	89	5	276
2019	CS-01	71	16	5	4	0	0	3	90	4	73
2019	CS-02	69	16	7	2	3	0	3	87	6	89
2019	CS-03	68	21	6	0	4	0	1	90	4	72
2017	CS	62	18	8	5	5	1	2	82	10	289
2017	CS-01	63	12	10	6	7	0	2	77	13	84
2017	CS-02	67	21	4	2	3	1	2	90	5	97
2017	CS-03	56	17	13	8	5	1	0	73	14	77
2017	CS-04	74	13	0	4	4	0	4	91	9	21
2014	CS	64	16	8	5	4	1	3	83	9	339
2014	CS-01	65	15	7	4	4	0	4	84	9	96
2014	CS-02	67	13	9	3	3	2	3	85	6	116
2014	CS-03	61	20	5	7	6	0	1	82	13	86
2014	CS-04	55	19	10	3	10	3	0	77	13	31
2011	CS	62	17	7	6	4	0	3	82	10	398
2011	CS-01	70	14	4	6	2	1	3	88	8	105
2011	CS-02	69	15	5	4	3	0	3	87	7	130
2011	CS-03	50	21	10	8	8	0	4	74	16	115
2011	CS-04	53	22	11	8	3	0	3	77	11	36
2008	CS	62	17	7	4	4	1	4	83	9	320
2008	CS-01	67	12	9	1	4	2	5	86	5	82
2008	CS-02	66	16	5	5	3	0	5	86	8	124
2008	CS-03	54	20	8	5	7	0	5	79	13	74
2008	CS-04	48	24	12	8	8	0	0	72	16	25

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	34	36	12	5	4	3	4	76	10	274
2019	CS-01	32	40	15	7	4	1	0	73	11	72
2019	CS-02	29	29	13	7	7	6	9	68	16	89
2019	CS-03	38	43	6	6	1	3	4	87	7	72
2018	CS	22	42	14	9	7	6	1	69	17	254
2018	CS-01	21	44	14	8	8	5	2	69	16	66
2018	CS-02	17	34	17	14	8	8	1	57	24	87
2018	CS-03	29	49	6	4	3	9	0	86	8	69
2017	CS	23	39	17	9	5	3	4	67	15	289
2017	CS-01	21	33	19	7	11	4	5	60	19	84
2017	CS-02	21	44	14	9	4	5	2	70	14	97
2017	CS-03	25	43	19	5	3	1	5	72	8	77
2017	CS-04	31	34	13	22	0	0	0	65	22	21
2014	CS	36	33	12	5	7	4	4	75	12	339
2014	CS-01	41	26	12	7	7	3	3	71	15	96
2014	CS-02	30	32	12	3	10	6	6	71	16	116
2014	CS-03	35	38	13	6	3	1	3	77	10	86
2014	CS-04	35	55	3	0	3	3	0	93	3	31

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	54	29	9	6	1	0	0	83	7	274
2019	CS-01	55	30	10	4	1	0	0	85	5	73
2019	CS-02	49	31	9	9	0	0	1	81	9	87
2019	CS-03	56	29	6	8	0	1	0	86	8	72
2018	CS	44	33	12	8	2	1	0	78	10	254
2018	CS-01	42	30	15	8	3	2	0	74	11	66
2018	CS-02	37	36	12	9	5	1	0	74	14	86
2018	CS-03	56	30	7	7	0	0	0	86	7	70
2017	CS	41	37	7	8	5	1	0	79	14	289
2017	CS-01	39	35	8	11	7	0	0	74	18	84
2017	CS-02	43	35	6	8	3	3	1	82	12	97
2017	CS-03	41	43	7	5	4	0	0	84	9	77
2017	CS-04	44	34	0	9	13	0	0	78	22	21
2014	CS	49	28	10	7	5	1	0	77	12	339
2014	CS-01	49	28	10	6	6	1	0	77	12	96
2014	CS-02	49	24	11	6	6	3	1	76	13	116
2014	CS-03	47	28	10	13	2	0	0	75	15	86
2014	CS-04	51	39	3	3	3	0	0	90	7	31

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	53	36	7	4	0	0	0	88	5	276
2019	CS-01	60	30	5	3	1	0	0	90	4	73
2019	CS-02	47	38	10	4	0	0	0	85	4	89
2019	CS-03	54	38	4	4	0	0	0	92	4	72
2018	CS	48	36	9	5	2	0	0	84	7	254
2018	CS-01	50	33	8	5	3	2	0	85	8	66
2018	CS-02	42	37	9	8	3	0	0	79	12	86
2018	CS-03	51	41	4	3	0	0	0	93	3	70
2017	CS	37	43	11	6	3	0	0	81	8	288
2017	CS-01	35	42	17	4	2	0	0	77	6	83
2017	CS-02	41	41	7	6	2	1	1	84	8	97
2017	CS-03	34	47	9	9	1	0	0	80	11	77
2017	CS-04	39	44	4	0	13	0	0	83	13	21
2014	CS	46	37	11	4	1	1	0	84	5	339
2014	CS-01	39	38	15	4	2	1	0	78	6	96
2014	CS-02	47	34	9	5	2	2	1	84	7	116
2014	CS-03	48	39	10	1	0	1	0	88	1	86
2014	CS-04	61	32	3	3	0	0	0	93	3	31

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	37	7	6	0	0	87	6	276
2019	CS-01	58	30	4	7	1	0	88	8	73
2019	CS-02	40	45	10	4	0	0	85	4	89
2019	CS-03	54	33	4	7	0	1	89	7	72
2018	CS	36	47	10	4	1	1	84	6	255
2018	CS-01	38	42	9	6	2	3	83	8	66
2018	CS-02	31	48	11	6	2	1	80	8	87
2018	CS-03	46	47	6	1	0	0	93	1	70

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	34	12	2	0	1	1	86	3	275
2019	CS-01	47	30	12	5	1	1	3	80	7	73
2019	CS-02	49	33	15	2	0	1	0	83	2	88
2019	CS-03	53	39	8	0	0	0	0	92	0	72

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	35	12	5	1	1	0	81	6	273
2019	CS-01	51	35	10	3	0	1	0	87	3	72
2019	CS-02	41	31	15	7	5	2	0	73	12	88
2019	CS-03	46	37	13	4	0	0	0	83	4	71
2018	CS	33	43	10	7	5	1	1	78	12	251
2018	CS-01	39	38	12	3	5	2	2	80	8	66
2018	CS-02	27	42	10	12	7	1	1	71	20	84
2018	CS-03	46	46	3	4	0	0	0	93	4	69
2017	CS	34	38	11	9	6	0	2	73	15	289
2017	CS-01	39	30	12	10	10	0	0	69	19	84
2017	CS-02	38	37	11	6	5	0	2	77	12	97
2017	CS-03	25	47	13	10	4	0	1	72	14	77
2017	CS-04	35	39	4	17	4	0	0	74	22	21
2014	CS	34	38	16	6	4	1	1	73	10	339
2014	CS-01	36	36	16	7	3	0	1	73	10	96
2014	CS-02	34	36	16	5	8	1	1	71	13	116
2014	CS-03	31	41	20	7	1	1	0	72	8	86
2014	CS-04	45	36	10	3	6	0	0	81	10	31
2011	CS	32	39	15	8	6	0	0	71	14	397
2011	CS-01	39	32	13	9	6	1	0	72	14	105
2011	CS-02	28	43	12	9	8	0	0	71	16	129
2011	CS-03	30	41	17	7	5	0	0	71	12	115
2011	CS-04	33	33	19	11	3	0	0	67	14	36
2008	CS	34	36	15	10	6	0	0	69	16	321
2008	CS-01	38	38	12	5	7	0	0	76	12	82
2008	CS-02	34	34	15	11	6	0	0	68	17	124
2008	CS-03	30	35	18	8	9	0	0	65	18	74
2008	CS-04	19	42	19	15	0	0	4	64	16	26

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	25	11	4	1	1	0	83	6	276
2019	CS-01	62	21	12	3	0	1	1	85	3	73
2019	CS-02	52	27	12	3	3	2	0	80	7	89
2019	CS-03	57	25	8	7	1	1	0	83	8	72
2018	CS	45	29	13	5	5	2	1	76	10	251
2018	CS-01	55	21	12	3	3	3	3	81	6	66
2018	CS-02	37	30	19	6	6	2	0	68	12	84
2018	CS-03	52	36	4	6	1	0	0	88	7	69
2017	CS	40	35	11	5	6	2	1	77	12	288
2017	CS-01	49	26	12	6	7	0	0	75	13	84
2017	CS-02	42	38	5	5	5	2	2	84	11	97
2017	CS-03	31	41	16	5	4	3	1	74	10	76
2017	CS-04	31	34	13	9	13	0	0	65	22	21
2014	CS	45	29	17	4	2	2	1	77	6	339
2014	CS-01	51	25	15	7	1	0	1	76	8	96
2014	CS-02	42	31	16	3	3	3	2	77	6	116
2014	CS-03	40	31	21	2	1	3	1	74	4	86
2014	CS-04	48	32	13	0	6	0	0	81	6	31
2011	CS	42	34	14	4	5	2	0	77	9	397
2011	CS-01	50	31	10	4	4	2	0	83	8	105
2011	CS-02	36	36	12	4	8	3	1	76	12	129
2011	CS-03	41	37	15	5	3	0	0	77	8	115
2011	CS-04	50	19	28	0	3	0	0	69	3	36
2008	CS	39	34	15	6	4	1	1	75	10	321
2008	CS-01	40	35	15	6	2	0	1	77	9	82
2008	CS-02	39	29	17	7	6	2	1	69	13	124
2008	CS-03	38	39	12	4	5	1	0	78	10	74
2008	CS-04	31	46	15	0	4	4	0	80	4	26

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	51	33	9	5	2	1	0	84	7	275
2019	CS-01	60	26	5	5	3	0	0	86	8	73
2019	CS-02	38	39	11	6	3	2	0	79	9	89
2019	CS-03	58	31	4	7	0	0	0	89	7	71
2018	CS	41	40	10	2	5	1	1	82	8	250
2018	CS-01	50	33	6	5	3	2	2	86	8	66
2018	CS-02	35	43	11	2	8	1	0	78	11	84
2018	CS-03	48	43	6	1	1	0	0	91	3	69
2017	CS	44	30	10	8	6	1	1	75	14	288
2017	CS-01	49	27	8	5	10	1	0	77	14	84
2017	CS-02	47	32	5	8	5	1	1	81	14	97
2017	CS-03	41	28	16	10	4	0	1	70	14	77
2017	CS-04	37	32	18	14	0	0	0	68	14	20
2014	CS	42	36	12	5	4	1	1	79	10	339
2014	CS-01	51	31	8	4	4	1	1	83	8	96
2014	CS-02	39	39	9	6	7	0	1	78	13	116
2014	CS-03	36	34	21	7	1	1	0	71	8	86
2014	CS-04	42	42	10	0	6	0	0	84	6	31
2011	CS	42	32	12	8	6	1	0	74	14	397
2011	CS-01	50	24	10	10	5	1	0	75	15	105
2011	CS-02	37	40	7	7	9	1	0	77	16	129
2011	CS-03	40	30	18	7	4	0	0	70	11	115
2011	CS-04	50	25	17	6	3	0	0	75	8	36
2008	CS	37	36	10	7	8	0	0	74	16	321
2008	CS-01	39	40	10	6	5	0	0	79	11	82
2008	CS-02	38	34	12	5	11	0	0	72	16	124
2008	CS-03	34	38	7	12	8	1	0	73	21	74
2008	CS-04	27	42	12	8	8	0	4	72	16	26

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	81	10	4	1	1	1	2	94	2	275
2019	CS-01	82	10	3	1	1	0	3	94	3	73
2019	CS-02	83	8	5	0	1	2	1	94	1	88
2019	CS-03	82	14	1	1	1	0	0	96	3	72
2017	CS	76	12	3	3	4	0	2	89	8	287
2017	CS-01	76	10	2	5	7	0	0	86	12	84
2017	CS-02	82	9	2	1	1	0	4	96	2	96
2017	CS-03	68	16	4	4	6	0	3	85	11	77
2017	CS-04	77	18	0	0	5	0	0	95	5	20
2014	CS	75	14	5	1	2	0	3	91	4	339
2014	CS-01	77	14	4	0	1	0	3	95	1	96
2014	CS-02	73	16	4	1	2	1	3	93	3	116
2014	CS-03	75	14	6	1	2	0	2	91	4	86
2014	CS-04	71	7	6	10	6	0	0	78	16	31
2011	CS	76	13	4	2	2	0	4	92	4	398
2011	CS-01	84	6	2	2	2	0	5	94	4	105
2011	CS-02	75	16	3	1	2	0	3	94	2	130
2011	CS-03	71	16	4	3	2	0	4	91	5	115
2011	CS-04	81	6	8	0	6	0	0	86	6	36
2008	CS	78	10	4	2	2	0	5	92	3	320
2008	CS-01	79	6	2	4	0	0	9	93	4	82
2008	CS-02	78	10	6	1	2	0	2	90	3	124
2008	CS-03	71	15	5	1	1	0	5	91	3	73
2008	CS-04	85	12	0	0	4	0	0	96	4	26

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	63	23	7	1	2	3	1	89	4	273
2019	CS-01	62	26	5	1	1	3	1	91	3	73
2019	CS-02	61	23	9	1	0	5	1	89	1	87
2019	CS-03	67	24	3	1	4	1	0	92	6	72
2017	CS	54	27	6	4	5	2	2	85	9	289
2017	CS-01	54	24	4	6	6	4	4	83	13	84
2017	CS-02	66	22	3	1	4	2	2	91	5	97
2017	CS-03	50	30	11	3	3	3	1	83	5	77
2017	CS-04	35	34	9	9	13	0	0	70	22	21
2014	CS	56	28	5	4	2	2	3	88	6	339
2014	CS-01	58	31	4	3	1	0	3	92	4	96
2014	CS-02	54	28	3	5	2	4	5	90	7	116
2014	CS-03	53	29	8	2	5	3	0	84	7	86
2014	CS-04	61	23	6	6	3	0	0	84	10	31
2011	CS	47	34	8	4	3	3	1	84	8	398
2011	CS-01	51	33	8	3	0	4	1	89	3	105
2011	CS-02	46	32	8	5	6	2	1	80	12	130
2011	CS-03	38	39	10	6	3	3	1	80	10	115
2011	CS-04	61	25	11	0	0	3	0	89	0	36

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	64	25	8	1	1	1	0	90	2	276
2019	CS-01	68	21	8	1	1	0	0	89	3	73
2019	CS-02	58	29	6	2	2	2	0	90	5	89
2019	CS-03	69	22	8	0	0	0	0	92	0	72
2018	CS	50	31	8	3	5	1	1	83	8	250
2018	CS-01	58	21	12	2	3	3	2	83	5	66
2018	CS-02	40	40	5	6	7	1	0	82	13	84
2018	CS-03	66	26	4	3	0	0	0	93	3	68
2017	CS	54	24	10	4	6	0	1	80	10	288
2017	CS-01	55	24	11	5	6	0	0	79	11	84
2017	CS-02	54	30	5	3	6	1	1	85	9	97
2017	CS-03	59	20	13	4	3	0	1	80	7	76
2017	CS-04	48	17	13	4	17	0	0	65	22	21

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	28	9	5	0	0	0	86	5	276
2019	CS-01	64	25	5	5	0	0	0	89	5	73
2019	CS-02	53	30	8	8	0	1	0	84	8	89
2019	CS-03	58	29	10	3	0	0	0	88	3	72
2018	CS	46	29	14	5	4	1	1	77	9	251
2018	CS-01	53	23	15	2	5	2	2	78	6	66
2018	CS-02	36	35	12	10	6	2	0	72	16	84
2018	CS-03	59	30	7	3	0	0	0	90	3	69
2017	CS	51	26	10	5	6	0	2	79	12	289
2017	CS-01	50	26	12	6	6	0	0	76	12	84
2017	CS-02	57	27	4	6	4	1	1	85	11	97
2017	CS-03	50	26	13	6	3	0	3	77	9	77
2017	CS-04	48	13	17	0	22	0	0	61	22	21
2014	CS	50	29	13	4	3	1	1	80	7	339
2014	CS-01	54	24	15	4	2	0	1	78	6	96
2014	CS-02	48	34	9	3	4	1	1	84	7	116
2014	CS-03	47	28	17	6	1	1	0	75	7	86
2014	CS-04	58	23	10	3	6	0	0	81	10	31

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	47	18	7	2	3	2	71	10	87
2019	CS-02	11	46	23	11	3	6	0	61	15	35
2019	CS-03	25	46	8	8	0	4	8	81	10	24

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	32	18	15	6	6	0	58	22	271
2019	CS-01	28	35	18	7	4	8	0	68	12	72
2019	CS-02	23	35	17	12	6	7	0	63	19	86
2019	CS-03	18	23	18	31	8	1	0	41	40	71
2018	CS	18	26	22	15	11	8	0	48	28	255
2018	CS-01	24	20	20	12	14	11	0	49	29	66
2018	CS-02	15	30	20	18	8	9	0	49	29	87
2018	CS-03	16	27	26	14	9	9	0	47	25	70
2017	CS	18	30	20	12	11	9	1	53	26	288
2017	CS-01	13	36	18	7	13	13	0	56	23	84
2017	CS-02	22	28	12	18	7	11	2	57	29	97
2017	CS-03	16	24	33	15	9	4	0	41	25	76
2017	CS-04	26	34	13	4	22	0	0	61	26	21
2014	CS	23	37	17	10	5	8	1	65	16	339
2014	CS-01	21	36	16	10	5	10	1	64	17	96
2014	CS-02	18	40	15	11	6	9	1	64	19	116
2014	CS-03	27	34	24	8	3	3	0	63	12	86
2014	CS-04	29	45	6	13	3	3	0	77	17	31
2011	CS	21	37	18	12	6	6	1	61	19	396
2011	CS-01	29	31	13	15	5	6	1	64	22	104
2011	CS-02	20	40	17	9	6	6	1	65	17	129
2011	CS-03	14	37	23	13	6	6	0	55	20	115
2011	CS-04	22	42	22	8	6	0	0	64	14	36

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	19	31	21	15	11	3	0	52	27	270
2019	CS-01	25	29	22	10	8	6	0	57	19	72
2019	CS-02	13	35	24	12	13	4	0	50	26	85
2019	CS-03	14	24	18	31	11	1	0	39	43	71
2018	CS	15	25	23	21	15	2	0	41	36	255
2018	CS-01	24	17	23	20	14	3	0	42	34	66
2018	CS-02	11	29	23	22	14	1	0	41	36	87
2018	CS-03	11	26	21	23	14	4	0	39	39	70
2017	CS	11	29	21	23	14	2	1	41	38	288
2017	CS-01	8	33	19	26	10	4	0	43	37	84
2017	CS-02	13	30	15	24	17	1	1	44	41	96
2017	CS-03	10	19	33	23	13	1	0	30	37	77
2017	CS-04	14	43	9	9	26	0	0	57	35	21
2014	CS	18	37	19	14	9	3	1	57	23	339
2014	CS-01	18	30	25	15	9	2	1	49	25	96
2014	CS-02	14	41	16	11	11	5	1	59	24	116
2014	CS-03	20	38	19	19	5	0	0	58	23	86
2014	CS-04	35	32	16	3	13	0	0	68	16	31
2011	CS	21	36	19	13	9	2	0	58	22	396
2011	CS-01	26	37	15	9	10	4	0	65	19	104
2011	CS-02	19	37	22	11	9	2	0	58	20	129
2011	CS-03	15	36	22	18	9	1	0	51	27	115
2011	CS-04	25	31	14	14	17	0	0	56	31	36
2008	CS	23	38	15	13	8	2	1	63	22	321
2008	CS-01	26	43	15	7	5	2	2	72	13	82
2008	CS-02	16	43	18	12	9	2	0	60	21	124
2008	CS-03	20	34	16	18	12	0	0	54	30	74
2008	CS-04	35	27	4	15	12	8	0	67	29	26

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	13	26	29	16	12	5	0	40	29	269
2019	CS-01	18	22	31	11	8	10	0	45	22	72
2019	CS-02	13	27	24	17	16	2	0	40	35	86
2019	CS-03	9	17	36	22	12	4	0	27	35	69
2018	CS	11	19	27	25	15	4	0	31	42	254
2018	CS-01	17	14	26	26	14	5	0	32	41	66
2018	CS-02	8	19	28	29	12	5	0	28	43	86
2018	CS-03	7	20	33	21	16	3	0	28	38	70
2017	CS	7	24	29	16	18	5	0	33	36	289
2017	CS-01	7	24	37	10	15	7	0	33	27	84
2017	CS-02	7	31	16	21	18	6	1	41	41	97
2017	CS-03	6	16	38	21	17	3	0	23	39	77
2017	CS-04	14	26	26	9	26	0	0	39	35	21
2014	CS	13	32	24	15	10	4	1	48	27	339
2014	CS-01	14	26	30	16	9	4	1	41	27	96
2014	CS-02	12	36	18	13	13	7	1	52	28	116
2014	CS-03	19	27	29	20	6	0	0	46	25	86
2014	CS-04	6	48	16	10	16	3	0	57	27	31
2011	CS	11	37	22	17	9	4	0	50	27	397
2011	CS-01	15	33	21	16	10	5	0	51	27	105
2011	CS-02	12	36	22	13	10	6	0	51	25	129
2011	CS-03	6	40	25	18	10	1	0	46	28	115
2011	CS-04	6	42	19	28	3	3	0	49	31	36
2008	CS	8	37	26	17	9	3	0	46	26	321
2008	CS-01	11	40	28	15	5	1	0	52	20	82
2008	CS-02	4	38	27	19	8	4	0	44	29	124
2008	CS-03	7	30	30	14	16	4	0	38	31	74
2008	CS-04	12	38	12	19	12	8	0	54	33	26

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	12	33	23	17	13	3	0	46	30	270
2019	CS-01	17	24	28	15	10	6	0	43	27	71
2019	CS-02	9	35	19	16	17	3	0	46	35	86
2019	CS-03	8	30	27	21	13	1	0	39	34	71
2018	CS	13	20	22	25	17	2	0	34	43	254
2018	CS-01	21	17	23	18	18	3	0	39	38	66
2018	CS-02	9	28	15	28	18	2	0	38	47	87
2018	CS-03	9	20	29	26	14	1	0	29	41	69
2017	CS	9	29	21	19	19	4	0	39	39	288
2017	CS-01	7	30	26	20	14	2	0	38	35	84
2017	CS-02	10	29	14	19	22	5	1	42	43	97
2017	CS-03	7	25	27	21	16	5	0	33	39	76
2017	CS-04	13	39	4	17	26	0	0	52	43	21
2014	CS	12	37	21	15	13	3	1	50	28	339
2014	CS-01	11	27	27	15	18	1	1	39	34	96
2014	CS-02	13	42	16	12	13	3	1	58	26	116
2014	CS-03	13	29	27	20	8	3	0	44	29	86
2014	CS-04	10	68	3	10	10	0	0	78	19	31
2011	CS	14	37	21	16	11	1	0	51	27	397
2011	CS-01	22	29	20	13	15	1	0	51	29	105
2011	CS-02	13	41	17	15	12	2	0	56	27	129
2011	CS-03	10	36	28	16	10	1	0	46	26	115
2011	CS-04	11	44	22	22	0	0	0	56	22	36
2008	CS	11	39	19	22	8	1	0	50	31	321
2008	CS-01	11	40	18	23	6	1	0	52	30	82
2008	CS-02	9	39	19	24	7	2	0	48	32	124
2008	CS-03	9	35	23	22	11	0	0	45	32	74
2008	CS-04	8	46	15	19	12	0	0	54	31	26

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	23	20	6	4	7	3	65	12	274
2019	CS-01	41	15	15	7	7	10	4	66	16	71
2019	CS-02	36	25	20	2	3	9	4	70	6	89
2019	CS-03	35	31	18	8	4	3	1	68	13	72

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	44	20	8	3	3	0	68	12	276
2019	CS-01	22	36	27	10	1	4	0	60	11	73
2019	CS-02	19	45	19	10	4	2	0	66	15	89
2019	CS-03	21	56	17	4	3	0	0	76	7	72
2018	CS	17	44	18	13	6	1	0	62	20	253
2018	CS-01	23	36	15	15	8	3	0	61	23	66
2018	CS-02	15	49	20	11	5	0	0	64	16	87
2018	CS-03	16	51	13	14	6	0	0	67	20	70
2017	CS	17	45	21	12	6	1	0	62	17	288
2017	CS-01	18	39	23	13	6	1	0	58	19	84
2017	CS-02	14	47	21	15	2	1	1	62	17	96
2017	CS-03	14	49	24	6	6	0	0	63	13	77
2017	CS-04	31	43	0	13	13	0	0	74	26	21
2014	CS	26	44	16	9	4	1	0	71	13	339
2014	CS-01	24	40	19	14	2	1	0	65	17	96
2014	CS-02	22	46	13	9	8	1	1	70	17	116
2014	CS-03	29	43	19	7	1	1	0	73	8	86
2014	CS-04	32	48	6	3	6	3	0	83	10	31
2011	CS	22	52	13	10	3	1	0	74	12	397
2011	CS-01	25	42	16	13	3	1	0	67	16	105
2011	CS-02	19	57	13	8	2	2	0	76	10	129
2011	CS-03	18	59	10	10	3	0	0	77	12	115
2011	CS-04	31	50	11	6	3	0	0	81	8	36

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	10	30	30	22	6	3	41	29	274
2019	CS-01	14	29	29	21	3	5	45	25	73
2019	CS-02	8	30	28	22	10	2	38	33	88
2019	CS-03	10	30	25	25	7	3	41	33	71

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	32	43	13	7	3	2	0	77	10	273
2019	CS-01	33	38	11	10	4	4	0	74	14	72
2019	CS-02	29	45	12	7	2	3	1	78	9	89
2019	CS-03	30	56	7	6	1	0	0	86	7	71
2018	CS	24	47	14	10	3	2	0	72	13	251
2018	CS-01	29	42	14	11	2	3	0	73	13	66
2018	CS-02	20	49	14	12	2	3	0	71	14	86
2018	CS-03	24	51	14	6	4	0	0	76	10	70
2017	CS	28	43	15	8	4	1	1	73	12	289
2017	CS-01	23	43	18	8	8	0	0	65	17	84
2017	CS-02	30	41	12	8	2	4	2	76	11	97
2017	CS-03	32	44	15	9	0	0	0	76	9	77
2017	CS-04	30	48	9	0	13	0	0	78	13	21
2014	CS	38	38	11	6	3	3	1	79	9	339
2014	CS-01	36	28	18	9	5	3	1	67	15	96
2014	CS-02	35	43	6	7	5	2	3	81	13	116
2014	CS-03	36	41	15	2	0	6	0	82	2	86
2014	CS-04	55	39	3	3	0	0	0	94	3	31
2011	CS	31	38	13	7	5	4	1	73	13	396
2011	CS-01	30	37	10	9	8	6	2	72	18	105
2011	CS-02	31	42	13	4	4	6	0	78	8	128
2011	CS-03	28	40	18	7	4	2	1	70	12	115
2011	CS-04	42	28	8	14	6	3	0	71	20	36
2008	CS	28	36	14	10	7	3	1	67	19	321
2008	CS-01	26	34	17	12	7	4	0	62	20	82
2008	CS-02	26	38	12	8	9	6	2	69	18	124
2008	CS-03	27	39	19	8	7	0	0	66	15	74
2008	CS-04	35	35	4	15	8	4	0	72	24	26

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	42	16	9	2	1	73	11	275
2019	CS-01	32	40	15	8	1	3	74	10	72
2019	CS-02	27	45	17	8	3	0	72	11	89
2019	CS-03	28	44	15	11	1	0	72	13	72
2018	CS	25	44	18	8	4	1	70	12	250
2018	CS-01	22	40	22	8	5	5	65	13	65
2018	CS-02	21	53	16	6	3	0	74	9	86
2018	CS-03	33	38	14	12	3	0	71	14	69

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	21	25	18	16	6	12	2	54	26	277
2019	CS-01	23	30	21	7	5	14	0	62	14	73
2019	CS-02	21	31	12	19	6	10	0	59	28	89
2019	CS-03	17	15	17	22	8	14	7	40	39	72
2018	CS	15	28	22	16	10	7	2	48	28	253
2018	CS-01	20	24	24	18	6	8	0	48	26	66
2018	CS-02	15	29	21	18	8	8	1	48	29	87
2018	CS-03	14	34	21	10	10	7	3	54	22	70
2017	CS	14	28	20	17	11	9	1	47	31	289
2017	CS-01	12	25	27	13	13	8	1	41	29	84
2017	CS-02	14	34	16	15	8	10	1	55	27	97
2017	CS-03	14	23	21	22	8	9	3	42	34	77
2017	CS-04	22	31	0	13	22	13	0	60	40	21
2014	CS	18	28	21	13	9	9	2	51	25	339
2014	CS-01	12	29	19	18	10	8	4	47	32	96
2014	CS-02	20	24	21	12	10	11	2	51	26	116
2014	CS-03	17	33	27	12	6	6	0	53	18	86
2014	CS-04	32	19	19	10	10	10	0	57	22	31
2011	CS	14	24	23	15	10	11	3	45	29	396
2011	CS-01	16	26	22	12	9	13	3	50	24	104
2011	CS-02	15	23	25	16	10	9	3	43	29	129
2011	CS-03	9	23	24	20	9	13	2	38	34	115
2011	CS-04	25	25	17	11	14	6	3	55	27	36

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	12	35	20	20	9	3	0	48	31	274
2019	CS-01	15	38	13	17	11	7	0	57	30	72
2019	CS-02	9	43	12	19	13	3	0	53	34	89
2019	CS-03	11	23	31	30	4	0	1	34	34	71
2018	CS	12	29	23	20	13	2	0	42	34	252
2018	CS-01	18	23	23	18	14	5	0	43	33	66
2018	CS-02	7	40	15	15	21	2	0	48	37	86
2018	CS-03	11	24	33	24	7	0	0	36	31	70
2017	CS	10	27	21	21	19	2	0	37	41	287
2017	CS-01	7	26	18	20	27	2	0	34	48	82
2017	CS-02	12	28	19	19	20	2	1	41	39	97
2017	CS-03	8	27	28	27	9	1	0	35	37	77
2017	CS-04	13	26	26	17	17	0	0	39	35	21
2014	CS	16	32	19	18	11	2	1	50	30	339
2014	CS-01	14	28	16	20	19	2	2	43	40	96
2014	CS-02	16	36	17	16	11	3	1	54	28	116
2014	CS-03	16	31	28	20	5	0	0	47	24	86
2014	CS-04	26	39	10	16	10	0	0	65	26	31
2011	CS	21	36	18	14	9	3	0	59	23	396
2011	CS-01	18	31	19	16	7	8	1	54	25	105
2011	CS-02	19	41	11	16	12	2	0	61	28	129
2011	CS-03	18	37	24	12	7	1	0	56	19	115
2011	CS-04	46	31	14	3	6	0	0	77	9	35
2008	CS	25	39	15	12	8	1	0	65	20	319
2008	CS-01	21	46	11	17	4	0	1	68	21	82
2008	CS-02	20	39	20	7	12	1	0	60	20	123
2008	CS-03	26	42	14	11	7	1	0	68	18	74
2008	CS-04	44	24	16	12	4	0	0	68	16	25

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	14	25	24	18	14	3	1	42	34	276
2019	CS-01	14	37	18	10	16	5	0	54	28	73
2019	CS-02	12	24	26	17	19	1	1	37	37	89
2019	CS-03	15	15	25	29	10	4	1	32	41	72
2018	CS	13	29	16	19	20	3	0	43	41	252
2018	CS-01	20	28	9	20	18	5	0	50	40	65
2018	CS-02	7	31	10	22	25	5	0	40	49	87
2018	CS-03	14	26	24	19	16	1	0	41	35	70
2017	CS	10	24	20	19	24	1	2	35	44	289
2017	CS-01	10	24	24	14	27	0	1	34	42	84
2017	CS-02	9	26	13	16	29	2	4	37	48	97
2017	CS-03	8	18	28	27	19	0	0	26	47	77
2017	CS-04	26	39	13	17	4	0	0	66	22	21
2014	CS	12	24	22	15	25	2	1	37	41	339
2014	CS-01	11	17	18	18	34	2	1	29	53	96
2014	CS-02	9	26	22	11	27	3	2	37	40	116
2014	CS-03	10	25	29	21	13	0	1	36	34	86
2014	CS-04	22	36	13	6	19	0	3	60	27	31
2011	CS	17	30	19	15	15	3	1	49	32	395
2011	CS-01	18	28	21	12	13	4	4	49	28	105
2011	CS-02	16	34	16	13	20	2	0	52	33	128
2011	CS-03	10	32	21	20	14	3	0	43	35	115
2011	CS-04	40	14	20	11	11	0	3	56	24	35
2008	CS	14	35	16	14	20	0	1	50	34	319
2008	CS-01	18	39	16	10	15	1	1	59	25	82
2008	CS-02	10	33	21	14	23	0	0	42	37	123
2008	CS-03	9	39	11	19	22	0	0	49	41	74
2008	CS-04	28	32	16	12	12	0	0	60	24	25

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	27	11	5	1	3	3	83	6	274
2019	CS-01	58	23	3	8	0	5	3	88	9	73
2019	CS-02	52	27	12	4	1	1	2	81	6	89
2019	CS-03	46	31	8	6	1	3	4	83	8	71

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	48	14	13	5	6	4	11	73	12	274
2019	CS-01	46	19	7	4	7	6	11	78	13	72
2019	CS-02	51	11	15	3	6	3	11	72	11	89
2019	CS-03	41	14	21	6	7	6	6	62	14	71

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	31	21	10	4	4	2	63	14	276
2019	CS-01	22	32	23	7	5	8	3	60	14	73
2019	CS-02	27	27	20	17	3	4	1	57	21	89
2019	CS-03	24	41	23	6	3	1	3	68	9	71

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	30	17	12	4	6	2	64	17	275
2019	CS-01	22	29	22	11	6	8	1	57	18	72
2019	CS-02	27	35	9	19	4	4	1	65	25	89
2019	CS-03	31	31	21	4	3	6	4	69	8	71

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	32	17	18	13	12	5	4	53	27	275
2019	CS-01	30	15	18	10	16	8	3	51	29	73
2019	CS-02	24	21	19	13	18	3	1	47	33	89
2019	CS-03	38	17	17	17	1	6	4	61	20	71

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	69	15	6	2	1	4	3	90	3	271
2019	CS-01	65	19	3	1	0	7	4	95	2	72
2019	CS-02	72	13	7	2	0	3	2	90	2	89
2019	CS-03	69	15	7	0	1	4	3	91	2	71

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	76	9	5	1	1	4	4	92	2	275
2019	CS-01	78	7	3	0	3	4	5	94	3	73
2019	CS-02	75	6	8	2	0	4	4	89	2	89
2019	CS-03	75	14	4	0	0	4	3	95	0	71

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	78	6	5	1	1	3	7	93	2	274
2019	CS-01	74	7	7	1	1	4	5	89	3	73
2019	CS-02	82	3	5	0	1	3	6	94	1	88
2019	CS-03	82	10	1	0	0	1	6	98	0	71

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	18	44	24	8	4	2	0	63	13	276
2019	CS-01	19	37	30	4	3	7	0	60	7	73
2019	CS-02	15	49	20	9	7	0	0	64	16	89
2019	CS-03	19	43	24	8	3	1	1	64	11	72
2018	CS	16	38	25	14	5	2	0	55	19	250
2018	CS-01	15	40	20	17	5	3	0	57	22	65
2018	CS-02	16	38	19	15	8	3	0	57	24	86
2018	CS-03	16	39	36	7	1	1	0	55	9	70
2017	CS	15	35	26	12	7	3	1	52	20	289
2017	CS-01	11	37	32	12	7	1	0	48	19	84
2017	CS-02	18	36	22	11	6	6	1	58	19	97
2017	CS-03	14	33	30	13	6	4	0	49	20	77
2017	CS-04	22	39	22	4	13	0	0	61	17	21

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	43	17	7	2	3	0	73	9	274
2019	CS-01	34	37	18	5	1	3	1	74	7	73
2019	CS-02	26	41	16	8	5	3	0	70	13	87
2019	CS-03	26	49	17	6	0	3	0	77	6	72
2018	CS	30	43	17	6	2	3	0	75	8	254
2018	CS-01	35	35	17	6	2	6	0	74	8	66
2018	CS-02	29	42	16	7	1	3	1	74	9	86
2018	CS-03	30	50	14	4	1	0	0	80	6	70
2017	CS	28	49	14	7	1	2	0	78	8	289
2017	CS-01	26	51	11	7	2	2	0	79	10	84
2017	CS-02	29	52	9	4	2	3	1	84	6	97
2017	CS-03	30	43	24	4	0	0	0	72	4	77
2017	CS-04	26	47	4	22	0	0	0	74	22	21
2014	CS	44	37	11	3	1	3	0	85	5	339
2014	CS-01	50	39	5	3	2	1	0	90	5	96
2014	CS-02	39	35	14	4	2	6	1	79	6	116
2014	CS-03	43	39	13	2	1	1	0	84	4	86
2014	CS-04	55	35	6	0	0	3	0	93	0	31
2011	CS	32	42	15	5	4	3	0	76	8	397
2011	CS-01	39	36	10	8	3	4	0	78	11	105
2011	CS-02	31	42	14	5	5	2	1	75	10	129
2011	CS-03	23	50	20	3	3	2	0	73	6	115
2011	CS-04	39	36	17	3	0	6	0	79	3	36

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	32	44	17	1	0	4	1	80	2	276
2019	CS-01	36	37	14	4	0	8	1	80	5	73
2019	CS-02	27	47	20	0	1	2	2	78	1	89
2019	CS-03	30	51	17	1	0	1	0	81	1	71
2018	CS	32	42	18	4	1	3	0	75	6	255
2018	CS-01	32	32	26	3	2	6	0	68	5	66
2018	CS-02	30	45	14	7	1	3	0	77	8	87
2018	CS-03	33	47	16	3	1	0	0	80	4	70
2017	CS	30	37	22	4	2	6	0	71	6	289
2017	CS-01	31	32	21	4	2	10	0	70	7	84
2017	CS-02	32	34	20	5	1	7	1	72	7	97
2017	CS-03	26	45	22	3	1	3	0	73	4	77
2017	CS-04	35	34	22	4	4	0	0	70	9	21
2014	CS	44	35	13	1	2	4	0	83	3	339
2014	CS-01	47	36	7	2	3	4	0	87	5	96
2014	CS-02	38	34	18	1	3	5	1	76	5	116
2014	CS-03	47	34	14	1	0	5	0	84	1	86
2014	CS-04	42	48	6	0	0	3	0	93	0	31

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	43	11	5	3	0	0	82	7	276
2019	CS-01	45	40	7	7	1	0	0	85	8	73
2019	CS-02	40	42	11	3	3	0	0	82	7	88
2019	CS-03	33	50	11	3	3	0	0	83	6	72
2018	CS	33	45	13	5	2	1	0	79	8	255
2018	CS-01	41	35	15	5	3	2	0	77	8	66
2018	CS-02	25	51	13	8	2	1	0	77	10	87
2018	CS-03	34	53	11	1	0	0	0	87	1	70
2017	CS	34	44	14	5	2	1	0	79	7	288
2017	CS-01	35	49	10	6	1	0	0	83	7	84
2017	CS-02	35	38	17	6	2	1	1	74	9	96
2017	CS-03	31	50	12	3	3	1	0	83	5	77
2017	CS-04	39	30	22	9	0	0	0	70	9	21
2014	CS	47	36	11	3	3	0	0	83	6	339
2014	CS-01	49	34	12	4	1	0	0	82	5	96
2014	CS-02	42	38	9	3	5	1	1	82	9	116
2014	CS-03	47	36	15	2	0	0	0	83	2	86
2014	CS-04	52	39	0	3	6	0	0	90	10	31
2011	CS	40	42	8	6	4	0	0	83	10	397
2011	CS-01	50	37	5	5	3	0	0	88	8	105
2011	CS-02	36	44	7	7	5	1	0	80	13	129
2011	CS-03	32	50	10	3	4	0	0	83	7	115
2011	CS-04	44	31	11	11	3	0	0	75	14	36
2008	CS	31	47	12	6	4	1	0	78	10	320
2008	CS-01	34	49	5	9	2	1	0	84	11	82
2008	CS-02	31	44	15	5	4	1	0	76	9	124
2008	CS-03	25	53	12	5	4	0	0	78	10	73
2008	CS-04	38	27	19	8	8	0	0	65	15	26

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	32	25	11	7	1	0	56	19	275
2019	CS-01	31	33	24	4	7	1	0	65	11	72
2019	CS-02	23	38	17	14	8	1	0	61	22	88
2019	CS-03	15	26	36	17	6	0	0	42	22	72
2018	CS	17	34	25	13	10	1	0	52	23	252
2018	CS-01	25	28	28	11	8	2	0	53	19	65
2018	CS-02	15	37	21	15	10	1	0	53	26	86
2018	CS-03	12	38	32	10	7	1	0	50	18	69
2017	CS	14	36	22	16	11	0	0	51	27	288
2017	CS-01	14	37	23	13	13	0	0	51	26	84
2017	CS-02	18	37	19	16	8	1	1	56	25	97
2017	CS-03	10	33	27	18	12	0	0	43	30	76
2017	CS-04	18	39	17	17	9	0	0	57	26	21
2014	CS	26	37	21	9	6	1	0	63	16	339
2014	CS-01	28	37	22	8	5	0	0	65	13	96
2014	CS-02	20	39	18	9	10	3	1	61	21	116
2014	CS-03	28	35	24	12	1	0	0	63	13	86
2014	CS-04	32	32	16	10	10	0	0	65	19	31
2011	CS	30	37	19	7	7	0	0	67	14	397
2011	CS-01	36	33	18	6	7	0	0	70	12	105
2011	CS-02	27	38	19	7	9	1	0	66	16	129
2011	CS-03	22	43	22	10	4	0	0	64	14	115
2011	CS-04	36	33	11	6	14	0	0	69	19	36

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	38	24	9	5	0	0	63	14	275
2019	CS-01	33	36	19	6	6	0	0	69	11	72
2019	CS-02	23	44	19	8	6	0	0	67	14	88
2019	CS-03	17	33	33	13	4	0	0	50	17	72
2018	CS	21	37	23	12	8	1	0	58	20	253
2018	CS-01	30	33	22	9	5	2	0	63	14	64
2018	CS-02	17	39	20	14	9	1	0	57	23	87
2018	CS-03	13	43	30	9	6	0	0	56	14	70
2017	CS	17	40	20	15	7	1	0	57	23	289
2017	CS-01	15	43	19	15	7	0	0	58	23	84
2017	CS-02	20	38	15	19	5	2	1	60	24	97
2017	CS-03	13	41	25	12	9	0	0	54	21	77
2017	CS-04	22	39	13	22	4	0	0	61	26	21
2014	CS	27	38	19	10	5	1	0	66	15	339
2014	CS-01	27	35	25	10	3	0	0	62	13	96
2014	CS-02	22	40	16	12	8	2	1	64	20	116
2014	CS-03	32	41	21	7	0	0	0	72	7	86
2014	CS-04	32	32	10	10	16	0	0	65	26	31
2011	CS	29	42	16	7	5	1	0	72	13	397
2011	CS-01	35	37	14	8	6	0	0	72	13	105
2011	CS-02	26	41	17	7	7	2	0	69	14	129
2011	CS-03	22	52	17	6	3	0	0	74	9	115
2011	CS-04	36	36	8	14	6	0	0	72	19	36
2008	CS	25	42	16	10	6	0	0	68	16	320
2008	CS-01	28	46	15	7	4	0	0	74	11	82
2008	CS-02	21	46	15	11	6	0	0	67	18	124
2008	CS-03	20	45	19	7	9	0	0	65	16	74
2008	CS-04	35	19	23	12	8	4	0	56	20	26

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	27	26	15	4	3	0	54	20	277
2019	CS-01	29	29	22	10	7	3	1	60	17	73
2019	CS-02	20	26	29	17	3	4	0	48	21	89
2019	CS-03	29	22	24	19	4	1	0	52	24	72
2018	CS	21	24	31	13	9	2	0	46	22	254
2018	CS-01	17	35	26	12	8	3	0	53	20	66
2018	CS-02	22	21	33	14	9	1	0	44	24	86
2018	CS-03	26	19	31	14	10	0	0	44	24	70
2017	CS	21	25	25	16	9	4	0	47	26	289
2017	CS-01	21	23	32	11	10	4	0	46	21	84
2017	CS-02	24	24	18	19	10	5	1	51	31	97
2017	CS-03	16	26	29	19	9	1	0	42	29	77
2017	CS-04	22	26	26	17	4	4	0	50	23	21
2014	CS	29	28	20	12	7	4	1	59	20	339
2014	CS-01	25	34	18	14	6	2	1	61	21	96
2014	CS-02	28	25	15	16	10	4	2	57	28	116
2014	CS-03	32	23	28	10	1	6	0	58	12	86
2014	CS-04	32	32	19	3	13	0	0	65	16	31
2011	CS	32	31	18	7	10	3	0	64	17	397
2011	CS-01	38	27	17	3	11	4	0	67	15	105
2011	CS-02	29	33	15	12	11	1	0	63	23	129
2011	CS-03	28	35	23	5	7	3	0	64	13	115
2011	CS-04	28	28	22	8	8	6	0	59	18	36
2008	CS	27	32	18	14	7	2	0	61	21	320
2008	CS-01	32	37	11	12	5	4	0	71	18	82
2008	CS-02	23	34	19	14	8	2	0	59	22	124
2008	CS-03	25	33	22	11	8	1	0	58	19	73
2008	CS-04	27	15	23	23	12	0	0	42	35	26

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	CS	18	39	43	276
2019	CS-01	15	37	48	73
2019	CS-02	21	45	34	89
2019	CS-03	15	39	45	71
2018	CS	24	40	36	255
2018	CS-01	25	37	37	67
2018	CS-02	18	39	43	87
2018	CS-03	17	49	33	69
2017	CS	27	40	33	289
2017	CS-01	33	38	29	84
2017	CS-02	15	46	38	97
2017	CS-03	30	37	34	77
2017	CS-04	43	18	39	21
2014	CS	18	46	36	339
2014	CS-01	19	45	36	96
2014	CS-02	15	47	38	116
2014	CS-03	14	49	37	86
2014	CS-04	35	35	29	31
2011	CS	21	47	32	397
2011	CS-01	23	44	33	105
2011	CS-02	19	48	33	129
2011	CS-03	17	56	28	115
2011	CS-04	28	39	33	36

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	CS	24	28	36	4	0	8	50
2019	CS-01	10	70	0	0	0	20	10
2019	CS-02	26	16	42	5	0	11	19
2019	CS-03	36	27	36	0	0	0	11
2018	CS	22	28	33	5	5	7	60
2018	CS-01	12	41	24	0	12	12	17
2018	CS-02	13	25	44	13	0	6	16
2017	CS	19	28	43	6	1	3	79
2017	CS-01	7	30	48	11	4	0	27
2017	CS-02	20	40	33	7	0	0	15
2017	CS-03	22	13	52	4	0	9	23
2017	CS-04	40	40	20	0	0	0	10
2014	CS	18	27	31	15	9999	10	62
2014	CS-01	17	28	22	22	9999	11	18
2014	CS-02	6	35	24	18	9999	18	17
2014	CS-03	0	42	50	8	9999	0	12
2014	CS-04	36	9	36	10	9999	9	11
2011	CS	14	39	29	6	9999	12	83
2011	CS-01	0	46	8	21	9999	25	24
2011	CS-02	12	44	36	0	9999	8	25
2011	CS-03	21	26	47	0	9999	5	19
2011	CS-04	30	30	30	0	9999	10	10

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	51	9	6	0	1	1	84	6	274
2019	CS-01	25	45	14	11	1	1	3	73	13	73
2019	CS-02	26	58	10	4	0	1	0	85	5	89
2019	CS-03	44	48	4	3	0	1	0	93	3	71

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	30	7	1	4	1	92	1	274
2019	CS-01	52	40	3	0	3	3	97	0	73
2019	CS-02	57	28	9	1	4	0	89	1	89
2019	CS-03	68	21	6	1	4	0	93	1	71

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	10	90	277
2019	CS-01	8	92	73
2019	CS-02	13	87	89
2019	CS-03	8	92	72
2018	CS	12	88	253
2018	CS-01	15	85	66
2018	CS-02	13	87	86

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	44	56	27
2019	CS-02	58	42	12
2018	CS	32	68	31
2018	CS-01	50	50	10

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	63	37	27
2019	CS-02	58	42	12
2018	CS	84	16	31

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	27
2019	CS-02	0	100	12

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	27
2019	CS-02	0	100	12

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	27
2019	CS-02	100	12
2018	CS	100	31
2018	CS-01	100	10
2018	CS-02	100	11

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	31	69	26
2018	CS	29	71	31

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	23	77	26
2018	CS	35	65	31
2018	CS-02	45	55	11

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	46	54	26
2019	CS-02	50	50	12
2018	CS	58	42	31

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	35	65	26
2018	CS	45	55	31

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	42	58	26
2019	CS-02	58	42	12
2018	CS	52	48	31
2018	CS-02	45	55	11

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	42	58	26
2018	CS	58	42	31

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	23	77	26
2018	CS	23	77	31

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	19	81	26
2018	CS	16	84	31
2018	CS-02	0	100	11

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	46	54	26
2019	CS-02	50	50	12
2018	CS	35	65	31

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	23	77	26
2018	CS	19	81	31

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	23	77	26
2018	CS	26	74	31

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2019	CS	100	26
2019	CS-02	100	12
2018	CS	100	31
2018	CS-01	100	10
2018	CS-02	100	11

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	35	65	26
2018	CS	52	48	31
2018	CS-02	55	45	11

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	24	76	25

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	20	80	25
2018	CS	42	58	31
2018	CS-02	55	45	11

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	32	68	25
2018	CS	45	55	31

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	25
2019	CS-02	0	100	12

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	64	36	25
2018	CS	68	32	31
2018	CS-02	55	45	11

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	25
2019	CS-02	0	100	12

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	14	86	274
2019	CS-01	15	85	72
2019	CS-02	19	81	88
2019	CS-03	10	90	71

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	21	18	8	6	23	6	54	21	277
2019	CS-01	16	19	21	7	8	22	7	50	21	73
2019	CS-02	10	24	20	9	7	26	4	48	23	89
2019	CS-03	18	21	13	10	4	26	8	60	21	72
2018	CS	12	22	25	9	7	22	3	45	21	251
2018	CS-01	14	17	26	8	8	27	2	43	21	66
2018	CS-02	6	21	27	13	9	22	2	35	29	86
2018	CS-03	16	28	22	7	1	20	6	59	12	69
2017	CS	12	22	22	7	6	23	8	50	18	289
2017	CS-01	10	18	23	10	7	25	8	41	25	84
2017	CS-02	6	28	20	4	9	26	7	51	20	97
2017	CS-03	18	21	26	6	1	18	9	54	11	77
2017	CS-04	26	17	27	9	0	17	4	55	11	21
2014	CS	17	21	19	5	4	26	8	58	14	339
2014	CS-01	18	20	18	7	5	25	8	55	18	96
2014	CS-02	12	20	18	5	8	28	9	51	21	116
2014	CS-03	20	22	21	1	0	25	10	66	2	86
2014	CS-04	29	16	23	6	0	23	3	61	9	31

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	37	19	9	3	3	0	69	12	277
2019	CS-01	33	30	19	7	4	7	0	68	12	73
2019	CS-02	19	46	18	13	2	1	0	66	16	89
2019	CS-03	33	40	17	7	3	0	0	74	10	72
2018	CS	22	41	21	9	4	4	0	65	13	252
2018	CS-01	22	37	23	5	6	8	0	63	12	65
2018	CS-02	17	38	25	13	5	2	0	56	18	87
2018	CS-03	28	46	16	6	1	1	1	76	7	69
2017	CS	22	41	19	7	4	6	0	68	12	289
2017	CS-01	19	42	25	1	6	7	0	65	8	84
2017	CS-02	20	42	16	9	4	7	1	67	15	97
2017	CS-03	25	44	17	8	3	4	0	71	11	77
2017	CS-04	35	34	13	17	0	0	0	70	17	21
2014	CS	29	35	16	6	3	10	1	72	10	339
2014	CS-01	23	37	15	6	4	13	1	70	12	96
2014	CS-02	28	33	13	9	4	9	3	70	16	116
2014	CS-03	32	38	17	2	1	8	1	77	4	86
2014	CS-04	42	26	26	0	0	7	0	72	0	31
2011	CS	27	43	15	5	3	7	0	76	9	397
2011	CS-01	28	37	11	10	3	10	1	73	14	105
2011	CS-02	27	46	10	6	6	5	0	76	13	129
2011	CS-03	21	49	21	2	1	7	0	75	3	115
2011	CS-04	39	33	19	0	0	8	0	79	0	36

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	4	96	276
2019	CS-04	0	100	27
2018	CS	7	93	253
2018	CS-01	11	89	66
2018	CS-02	7	93	86

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	8	92	276
2019	CS-01	10	90	73
2019	CS-02	10	90	89

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	19	20	22	5	4	26	5	56	12	274
2019	CS-01	19	22	23	5	4	19	7	56	13	73
2019	CS-02	15	19	23	6	6	28	3	49	17	86
2019	CS-03	18	19	21	6	0	32	4	59	9	72
2018	CS	13	27	26	5	4	23	3	54	11	253
2018	CS-01	15	24	21	6	5	27	2	55	15	66
2018	CS-02	9	27	34	5	3	20	2	46	10	86
2018	CS-03	13	30	19	6	3	29	1	61	12	70
2017	CS	13	23	22	4	3	28	7	55	11	287
2017	CS-01	11	24	24	5	5	25	7	51	14	84
2017	CS-02	11	28	16	3	4	35	3	63	12	95
2017	CS-03	17	17	26	1	0	27	12	55	2	77
2017	CS-04	13	22	26	13	0	17	9	47	18	21
2014	CS	16	19	20	3	2	31	9	58	8	339
2014	CS-01	15	22	15	4	2	30	11	63	11	96
2014	CS-02	13	15	25	3	3	34	8	47	10	116
2014	CS-03	20	19	20	2	1	29	9	63	6	86
2014	CS-04	16	19	19	0	3	39	3	61	6	31

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	33	21	5	3	7	1	69	8	277
2019	CS-01	29	29	27	4	3	7	1	63	7	73
2019	CS-02	29	35	19	6	4	7	0	69	11	89
2019	CS-03	32	38	17	6	0	8	0	76	6	72
2018	CS	24	37	21	6	3	7	1	67	9	254
2018	CS-01	27	35	20	5	3	11	0	69	8	66
2018	CS-02	21	40	21	6	5	7	1	66	11	86
2018	CS-03	23	44	17	7	1	6	1	72	9	70
2017	CS	24	40	19	4	3	8	1	71	9	287
2017	CS-01	20	40	19	5	6	8	1	67	12	84
2017	CS-02	24	43	14	4	3	11	1	76	8	95
2017	CS-03	26	39	26	3	0	6	0	69	3	77
2017	CS-04	35	30	17	13	0	4	0	68	14	21
2014	CS	30	32	18	3	2	13	1	73	6	339
2014	CS-01	34	25	18	4	2	16	1	71	7	96
2014	CS-02	28	34	16	3	3	12	3	74	7	116
2014	CS-03	31	36	21	2	1	8	1	73	4	86
2014	CS-04	26	38	23	3	0	10	0	71	4	31
2011	CS	32	39	16	3	2	9	0	78	5	395
2011	CS-01	36	32	15	2	3	11	0	77	5	105
2011	CS-02	31	39	16	4	3	6	0	76	8	127
2011	CS-03	25	43	19	0	1	11	0	77	1	115
2011	CS-04	36	44	6	6	3	6	0	85	9	36

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	21	32	20	11	14	0	1	54	26	274
2019	CS-01	18	29	29	6	17	0	1	48	23	72
2019	CS-02	20	34	19	10	16	1	0	55	26	89
2019	CS-03	29	37	16	11	6	0	1	67	17	70
2018	CS	23	22	29	11	13	1	2	46	25	255
2018	CS-01	9	21	33	15	16	1	4	32	33	67
2018	CS-02	16	22	40	8	12	1	1	39	20	86
2018	CS-03	47	21	16	9	7	0	0	69	16	70
2017	CS	22	24	19	14	20	0	2	46	34	289
2017	CS-01	13	24	14	20	27	0	1	37	48	84
2017	CS-02	20	27	24	10	18	0	2	47	28	97
2017	CS-03	35	27	16	9	9	0	4	65	19	77
2017	CS-04	17	9	26	17	31	0	0	26	48	21

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	19	36	26	13	5	0	1	55	19	275
2019	CS-01	33	29	23	11	3	0	1	63	14	73
2019	CS-02	13	41	25	15	6	0	1	54	21	88
2019	CS-03	15	45	21	11	7	0	0	61	18	71
2018	CS	15	30	29	17	8	1	0	46	25	255
2018	CS-01	18	31	27	15	4	3	1	52	20	67
2018	CS-02	12	33	28	17	10	0	0	44	28	86
2018	CS-03	21	33	29	11	6	0	0	54	17	70
2017	CS	18	30	24	17	9	0	2	49	26	289
2017	CS-01	25	26	29	12	6	0	2	52	18	84
2017	CS-02	19	37	21	14	8	0	1	56	23	97
2017	CS-03	17	30	26	13	12	0	3	48	26	77
2017	CS-04	4	22	18	43	13	0	0	26	56	21

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	37	23	10	5	0	1	61	16	273
2019	CS-01	42	34	14	6	3	0	1	77	9	71
2019	CS-02	20	41	22	10	6	0	1	62	16	88
2019	CS-03	13	39	31	8	8	0	0	52	17	71
2018	CS	13	40	27	12	5	1	0	55	17	252
2018	CS-01	21	43	19	9	3	3	1	67	13	67
2018	CS-02	12	40	26	13	8	1	0	52	21	85
2018	CS-03	13	47	28	10	1	0	0	60	12	68
2017	CS	21	36	22	15	5	0	2	58	20	288
2017	CS-01	31	34	22	11	1	0	1	66	12	83
2017	CS-02	20	39	20	15	4	1	1	60	20	97
2017	CS-03	18	35	22	13	8	0	4	55	22	77
2017	CS-04	4	31	26	22	17	0	0	35	39	21

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	18	29	25	18	11	0	0	46	29	274
2019	CS-01	33	32	15	15	4	0	0	65	19	72
2019	CS-02	17	28	30	12	12	0	0	45	25	89
2019	CS-03	6	34	27	21	13	0	0	39	34	71
2018	CS	15	25	26	21	12	1	1	40	33	255
2018	CS-01	23	27	18	20	8	3	2	52	29	66
2018	CS-02	13	29	21	20	16	1	1	42	36	87
2018	CS-03	14	23	33	24	6	0	0	37	30	70
2017	CS	18	27	22	16	13	1	2	46	31	289
2017	CS-01	24	26	20	17	11	0	2	51	28	84
2017	CS-02	21	32	20	13	11	1	2	54	26	97
2017	CS-03	12	30	26	17	12	0	4	43	30	77
2017	CS-04	4	4	30	26	35	0	0	9	61	21

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	61	21	9	3	1	0	5	87	4	274
2019	CS-01	74	15	3	1	0	0	7	96	1	73
2019	CS-02	65	20	6	1	0	0	8	93	1	89
2019	CS-03	55	24	13	3	4	0	1	80	7	71
2018	CS	55	21	11	4	2	1	7	82	6	255
2018	CS-01	63	19	1	1	0	3	12	96	2	67
2018	CS-02	52	14	15	3	5	0	10	74	9	86
2018	CS-03	59	27	9	4	0	0	1	87	4	70
2017	CS	52	20	11	5	0	1	11	82	6	289
2017	CS-01	61	19	7	0	0	0	13	92	0	84
2017	CS-02	62	13	11	3	1	0	9	83	5	97
2017	CS-03	41	25	14	4	0	1	14	78	5	77
2017	CS-04	26	39	17	17	0	0	0	65	17	21

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	35	20	5	3	0	1	73	8	275
2019	CS-01	51	34	10	3	3	0	0	85	5	73
2019	CS-02	30	40	24	3	0	0	2	72	3	89
2019	CS-03	41	30	15	7	7	0	0	70	14	71
2018	CS	34	30	22	9	4	0	0	65	13	254
2018	CS-01	39	32	21	5	2	2	0	72	6	66
2018	CS-02	31	31	23	9	5	0	1	63	14	87
2018	CS-03	41	29	17	10	3	0	0	70	13	69
2017	CS	35	31	19	8	3	0	4	69	12	288
2017	CS-01	40	25	24	6	2	0	2	67	9	84
2017	CS-02	38	32	13	8	4	1	4	74	13	96
2017	CS-03	34	34	17	11	1	0	4	70	13	77
2017	CS-04	22	26	30	9	13	0	0	48	22	21

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	40	23	10	3	1	1	64	13	275
2019	CS-01	30	41	16	8	3	1	0	72	11	73
2019	CS-02	22	35	25	12	3	1	1	59	16	89
2019	CS-03	20	41	20	13	4	0	3	62	17	71
2018	CS	17	34	31	10	6	1	1	53	16	254
2018	CS-01	26	30	33	2	5	3	2	59	6	66
2018	CS-02	17	31	29	16	5	1	1	49	21	87
2018	CS-03	14	44	26	11	4	0	0	59	16	70
2017	CS	19	34	24	15	6	1	2	55	21	287
2017	CS-01	25	33	22	12	6	1	1	59	19	83
2017	CS-02	19	34	25	16	4	1	1	54	20	96
2017	CS-03	17	35	25	16	5	0	3	53	22	77
2017	CS-04	14	34	22	17	13	0	0	48	30	21

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	35	26	13	7	0	1	53	20	276
2019	CS-01	30	32	23	7	4	1	3	64	11	73
2019	CS-02	15	38	24	16	7	0	1	53	23	89
2019	CS-03	11	37	31	10	10	0	1	49	20	71
2018	CS	14	34	25	19	7	1	1	48	26	253
2018	CS-01	21	32	27	11	5	3	2	56	16	66
2018	CS-02	13	33	20	25	7	1	1	47	33	87
2018	CS-03	13	38	28	16	6	0	0	51	22	69
2017	CS	13	30	28	20	6	1	1	44	27	288
2017	CS-01	19	33	26	14	5	1	1	54	20	84
2017	CS-02	17	32	23	20	4	3	1	51	25	96
2017	CS-03	6	26	38	22	5	0	3	33	28	77
2017	CS-04	4	26	22	22	26	0	0	31	48	21

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	33	25	11	7	1	0	57	18	274
2019	CS-01	30	40	15	8	5	1	0	71	14	73
2019	CS-02	26	29	25	9	9	1	1	56	18	89
2019	CS-03	18	31	30	17	4	0	0	49	21	71
2018	CS	17	35	29	11	6	0	1	53	18	254
2018	CS-01	24	35	27	9	2	2	2	61	11	66
2018	CS-02	16	36	26	10	11	0	0	52	22	87
2018	CS-03	20	36	27	14	3	0	0	56	17	70
2017	CS	17	32	28	13	7	1	2	51	21	288
2017	CS-01	19	36	26	7	10	1	1	56	17	84
2017	CS-02	21	31	26	15	3	1	3	54	18	96
2017	CS-03	17	26	31	17	6	1	1	44	24	77
2017	CS-04	4	39	26	13	17	0	0	44	30	21

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	31	17	7	5	1	1	71	12	275
2019	CS-01	42	29	12	8	4	3	1	74	13	73
2019	CS-02	44	24	19	7	7	0	0	67	13	89
2019	CS-03	37	38	17	4	4	0	0	75	8	71

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	33	26	5	5	0	1	64	10	275
2019	CS-01	36	33	22	3	4	1	1	70	7	73
2019	CS-02	25	37	21	8	8	0	1	63	16	89
2019	CS-03	35	34	24	4	3	0	0	69	7	71
2018	CS	18	34	31	10	5	0	0	53	16	253
2018	CS-01	29	32	24	11	2	2	2	63	13	66
2018	CS-02	12	34	36	10	8	0	0	45	19	86
2018	CS-03	20	39	34	4	3	0	0	59	7	70
2017	CS	20	33	27	11	5	1	3	55	17	288
2017	CS-01	23	43	20	7	4	1	2	68	11	84
2017	CS-02	20	26	29	15	5	1	4	48	21	96
2017	CS-03	21	36	27	7	6	0	3	58	14	77
2017	CS-04	14	17	43	22	4	0	0	31	26	21

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	53	26	14	4	3	0	1	80	7	276
2019	CS-01	52	25	18	3	3	0	0	77	5	73
2019	CS-02	45	29	16	6	3	0	1	75	9	89
2019	CS-03	62	24	10	1	1	0	1	87	3	71
2018	CS	52	29	11	5	3	0	0	81	8	253
2018	CS-01	42	30	17	8	0	2	2	75	8	66
2018	CS-02	48	30	12	6	5	0	0	78	10	86
2018	CS-03	60	29	7	1	3	0	0	89	4	70
2017	CS	54	22	13	5	3	0	3	78	8	288
2017	CS-01	54	21	15	5	2	1	1	77	7	84
2017	CS-02	49	22	15	6	3	0	5	75	10	96
2017	CS-03	65	21	9	0	3	0	3	88	3	77
2017	CS-04	43	26	9	17	4	0	0	69	22	21

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	72	15	7	1	0	0	5	92	1	274
2019	CS-01	74	14	5	0	0	1	5	94	0	73
2019	CS-02	74	14	6	1	0	0	6	93	1	88
2019	CS-03	70	15	8	0	0	0	6	91	0	71
2018	CS	73	18	2	2	1	0	4	95	3	251
2018	CS-01	80	14	0	2	2	0	3	97	3	65
2018	CS-02	64	22	4	2	1	0	7	92	4	85
2018	CS-03	74	21	1	1	0	0	1	97	1	70

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	74	14	5	4	1	0	2	90	5	276
2019	CS-01	81	10	4	1	1	1	1	93	3	73
2019	CS-02	66	17	9	6	1	0	1	84	7	89
2019	CS-03	75	15	3	4	0	0	3	93	4	71
2018	CS	67	17	7	3	2	1	2	87	5	253
2018	CS-01	71	15	6	3	2	2	2	89	5	66
2018	CS-02	62	22	6	5	1	1	3	88	6	86
2018	CS-03	70	17	9	1	1	0	1	88	3	70
2017	CS	65	19	7	4	1	0	4	88	5	288
2017	CS-01	61	24	6	5	2	0	2	87	7	84
2017	CS-02	64	20	9	1	0	1	5	89	1	96
2017	CS-03	73	14	6	1	0	0	5	92	1	77
2017	CS-04	65	13	0	17	0	0	4	82	18	21

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	62	26	8	3	1	0	1	89	3	274
2019	CS-01	60	26	10	1	1	0	1	88	3	73
2019	CS-02	63	25	10	1	1	0	0	88	2	88
2019	CS-03	61	24	9	3	0	0	3	88	3	70
2018	CS	60	24	9	3	1	1	2	87	4	252
2018	CS-01	62	20	11	3	2	3	0	84	5	66
2018	CS-02	62	24	5	2	1	0	6	91	4	85
2018	CS-03	63	24	11	1	0	0	0	87	1	70
2017	CS	52	28	13	3	1	1	3	83	4	287
2017	CS-01	51	33	11	4	0	0	2	85	4	83
2017	CS-02	54	29	10	2	2	0	2	85	4	96
2017	CS-03	51	25	17	3	0	0	5	80	3	77
2017	CS-04	48	26	17	9	0	0	0	74	9	21

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	24	10	5	2	0	2	82	7	276
2019	CS-01	64	18	8	5	3	0	1	83	8	73
2019	CS-02	58	26	9	4	1	0	1	85	6	89
2019	CS-03	48	25	15	6	1	0	4	76	7	71
2018	CS	48	22	17	8	4	0	1	71	12	252
2018	CS-01	54	15	17	8	5	2	0	70	13	65
2018	CS-02	43	26	16	10	1	0	3	71	12	86
2018	CS-03	51	24	14	7	3	0	0	76	10	70
2017	CS	50	23	13	6	3	0	3	76	10	287
2017	CS-01	54	18	14	7	6	0	1	72	13	84
2017	CS-02	50	27	11	4	2	1	4	81	7	96
2017	CS-03	50	24	12	8	1	0	5	78	10	76
2017	CS-04	44	26	17	4	4	0	4	73	9	21

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	61	13	6	1	0	0	18	91	2	272
2019	CS-01	65	3	1	1	0	0	29	96	2	72
2019	CS-02	62	15	6	0	0	0	18	93	0	89
2019	CS-03	62	15	3	3	0	0	17	93	3	71
2018	CS	58	14	6	3	0	0	19	89	4	252
2018	CS-01	64	5	3	2	0	0	27	94	2	66
2018	CS-02	58	14	7	2	1	0	18	87	4	85
2018	CS-03	61	10	7	3	0	0	19	88	4	70
2017	CS	54	14	7	3	0	0	22	87	4	288
2017	CS-01	61	5	2	1	0	0	31	95	2	84
2017	CS-02	57	14	8	3	0	1	17	86	4	96
2017	CS-03	52	13	8	1	1	0	25	86	3	77
2017	CS-04	26	44	17	9	0	0	4	73	9	21

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	70	12	11	1	1	0	5	86	2	273
2019	CS-01	71	12	15	0	0	0	1	85	0	73
2019	CS-02	67	13	13	0	2	0	6	84	2	87
2019	CS-03	70	11	7	3	0	1	7	89	3	70
2018	CS	63	19	8	1	1	1	6	89	3	252
2018	CS-01	65	17	8	0	2	2	8	90	2	66
2018	CS-02	54	25	11	2	1	1	6	85	4	85
2018	CS-03	66	20	4	1	1	0	7	92	3	70
2017	CS	61	20	9	3	1	1	6	86	4	285
2017	CS-01	63	21	6	2	0	0	7	91	3	84
2017	CS-02	61	22	9	3	1	1	3	87	4	94
2017	CS-03	65	17	7	1	3	0	8	89	4	76
2017	CS-04	47	18	22	9	0	4	0	68	9	21

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	66	19	6	3	4	0	2	87	7	274
2019	CS-01	66	15	8	7	4	0	0	81	11	73
2019	CS-02	67	23	7	1	1	0	1	91	2	88
2019	CS-03	63	21	6	3	4	0	3	87	7	71
2018	CS	56	31	8	1	2	0	2	89	4	252
2018	CS-01	45	36	11	2	5	0	2	83	6	66
2018	CS-02	53	29	11	1	1	0	5	86	2	85
2018	CS-03	64	29	4	1	1	0	0	93	3	70
2017	CS	55	28	9	3	2	0	4	86	5	288
2017	CS-01	52	25	10	4	5	0	5	81	9	84
2017	CS-02	50	28	11	3	3	1	3	82	7	96
2017	CS-03	62	28	6	1	0	0	3	93	1	77
2017	CS-04	61	35	4	0	0	0	0	96	0	21

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	30	13	4	0	1	82	5	276
2019	CS-01	48	34	11	4	1	1	83	6	73
2019	CS-02	47	33	16	3	0	1	81	3	89
2019	CS-03	56	27	11	4	0	1	84	4	71
2018	CS	43	34	15	5	2	2	78	6	252
2018	CS-01	55	24	17	3	2	0	79	5	66
2018	CS-02	32	41	15	5	2	5	77	7	85
2018	CS-03	46	36	14	4	0	0	81	4	70
2017	CS	43	37	14	1	1	4	83	3	289
2017	CS-01	46	32	15	2	1	2	80	4	84
2017	CS-02	37	41	12	2	2	5	83	4	97
2017	CS-03	51	38	9	0	0	3	91	0	77
2017	CS-04	26	35	34	0	4	0	61	4	21

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	15	39	34	10	1	0	0	54	12	276
2019	CS-01	18	47	27	8	0	0	0	64	8	73
2019	CS-02	19	34	36	9	2	0	0	53	11	89
2019	CS-03	11	44	34	10	1	0	0	55	11	71
2018	CS	13	37	34	11	4	0	0	50	16	253
2018	CS-01	15	44	27	12	0	2	0	60	12	66
2018	CS-02	10	40	31	12	7	0	0	50	19	86
2018	CS-03	19	32	36	12	1	0	0	51	13	69
2017	CS	14	31	36	15	2	0	0	46	18	289
2017	CS-01	13	37	37	11	2	0	0	50	13	84
2017	CS-02	21	32	30	12	3	1	1	54	16	97
2017	CS-03	13	31	38	16	3	0	0	44	18	77
2017	CS-04	4	14	43	39	0	0	0	18	39	21

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	5	20	40	23	11	0	0	34	26	276
2019	CS-01	3	15	33	34	15	0	0	49	18	73
2019	CS-02	7	17	48	17	11	0	0	28	24	89
2019	CS-03	8	17	39	28	7	0	0	35	25	71
2018	CS	10	17	38	27	7	0	0	35	27	255
2018	CS-01	8	9	32	39	11	2	0	51	17	66
2018	CS-02	8	23	38	24	7	0	0	31	31	87
2018	CS-03	9	17	43	24	7	0	0	31	26	70
2017	CS	6	18	42	21	12	0	0	34	24	289
2017	CS-01	7	17	36	27	13	0	0	40	24	84
2017	CS-02	3	20	41	22	13	0	1	35	23	97
2017	CS-03	4	18	48	18	12	0	0	30	22	77
2017	CS-04	26	13	43	9	9	0	0	18	39	21

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	44	15	6	1	3	0	77	8	274
2019	CS-01	33	40	16	4	0	7	0	78	4	73
2019	CS-02	24	45	17	10	1	1	1	71	12	88
2019	CS-03	37	46	8	6	1	1	0	84	7	71
2018	CS	22	54	14	6	1	4	0	79	7	253
2018	CS-01	24	45	17	5	2	8	0	75	7	66
2018	CS-02	15	60	11	9	1	3	0	77	11	87
2018	CS-03	25	59	12	4	0	0	0	84	4	69
2017	CS	18	46	18	6	7	4	0	68	13	287
2017	CS-01	12	46	22	7	7	6	0	62	15	83
2017	CS-02	22	43	11	9	7	6	1	70	18	97
2017	CS-03	19	48	21	3	6	3	0	69	9	77
2017	CS-04	26	52	22	0	0	0	0	78	0	21

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	33	22	15	5	2	0	57	20	275
2019	CS-01	27	36	22	8	4	3	0	65	13	73
2019	CS-02	18	34	18	20	8	1	0	53	29	88
2019	CS-03	24	30	21	15	6	4	0	56	22	71
2018	CS	16	39	22	15	6	2	0	56	21	254
2018	CS-01	20	35	24	11	8	3	0	56	19	66
2018	CS-02	11	40	21	18	7	2	0	53	26	87
2018	CS-03	19	43	22	12	3	1	0	63	15	69
2017	CS	13	34	24	17	10	2	0	48	27	289
2017	CS-01	11	32	25	20	10	2	0	44	30	84
2017	CS-02	14	33	23	13	12	3	1	49	27	97
2017	CS-03	14	35	25	19	6	0	0	49	26	77
2017	CS-04	13	35	22	17	9	4	0	50	27	21

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	14	86	277
2019	CS-01	11	89	73
2019	CS-02	15	85	89
2019	CS-03	15	85	72
2017	CS	18	82	289
2017	CS-01	17	83	84
2017	CS-02	19	81	97
2017	CS-03	23	77	77
2014	CS	14	86	338
2014	CS-01	16	84	96
2014	CS-02	12	88	116
2014	CS-03	14	86	86
2014	CS-04	17	83	30

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	81	19	36
2019	CS-02	77	23	13
2019	CS-03	100	0	10
2017	CS	80	20	54
2017	CS-01	93	7	14
2017	CS-02	83	17	18
2017	CS-03	67	33	18
2014	CS	87	13	47
2014	CS-01	88	13	16
2014	CS-02	79	21	14
2014	CS-03	92	8	12

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	54	39	0	7	0	93	7	28
2019	CS-02	50	50	0	0	0	100	0	10
2017	CS	53	33	7	5	2	88	5	43
2017	CS-01	31	38	15	15	0	69	15	13
2017	CS-02	53	40	0	0	7	100	0	15
2017	CS-03	67	25	8	0	0	92	0	12
2014	CS	54	34	5	7	0	88	7	41
2014	CS-01	50	29	14	7	0	79	7	14
2014	CS-02	64	27	0	9	0	91	9	11
2014	CS-03	45	55	0	0	0	100	0	11

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	42	19	12	5	0	0	22	78	272
2019	CS-01	23	34	21	17	4	0	0	23	77	70
2019	CS-02	20	45	18	10	6	1	0	20	80	89
2019	CS-03	27	44	17	7	4	0	0	27	73	70
2018	CS	30	30	21	10	5	3	1	31	69	253
2018	CS-01	24	21	26	17	8	3	2	25	75	66
2018	CS-02	23	34	28	7	3	3	1	24	76	87
2018	CS-03	46	28	13	7	3	3	0	48	52	69
2017	CS	30	30	20	7	9	3	1	31	69	289
2017	CS-01	23	24	23	14	14	2	0	23	77	84
2017	CS-02	34	30	19	3	7	4	3	37	63	97
2017	CS-03	35	36	20	3	4	3	0	36	64	77
2017	CS-04	30	26	22	4	18	0	0	30	70	21

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	53	47	210
2019	CS-01	63	37	54
2019	CS-02	40	60	70
2019	CS-03	50	50	50

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	48	52	204
2019	CS-01	37	63	52
2019	CS-02	50	50	70
2019	CS-03	65	35	51
2018	CS	38	62	165
2018	CS-01	23	77	47
2018	CS-02	43	57	61
2018	CS-03	54	46	35

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	13	23	22	17	19	0	6	38	39	206
2019	CS-01	12	19	25	19	21	0	4	32	42	52
2019	CS-02	9	26	23	17	19	0	7	37	38	70
2019	CS-03	18	28	24	14	10	0	6	49	26	50
2018	CS	11	25	23	14	22	2	4	38	38	166
2018	CS-01	15	28	28	4	19	2	4	45	25	47
2018	CS-02	8	10	31	24	23	2	3	19	49	62
2018	CS-03	14	43	6	6	23	3	6	63	31	35
2017	CS	9	22	24	15	15	3	12	37	35	190
2017	CS-01	8	16	29	16	17	5	10	28	39	63
2017	CS-02	9	23	21	16	12	5	14	39	35	57
2017	CS-03	10	27	25	12	11	0	14	44	27	48
2017	CS-04	6	25	12	25	26	0	6	33	54	14

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	7	14	19	22	31	3	4	23	57	206
2019	CS-01	4	10	27	21	31	6	2	15	56	52
2019	CS-02	6	14	14	20	36	4	6	22	62	70
2019	CS-03	12	22	16	22	22	0	6	36	47	50
2018	CS	5	12	20	27	35	1	1	17	63	166
2018	CS-01	9	13	19	23	32	4	0	22	58	47
2018	CS-02	3	6	26	27	37	0	0	10	65	62
2018	CS-03	6	20	14	23	34	0	3	26	59	35
2017	CS	2	6	11	20	47	3	11	9	78	190
2017	CS-01	0	8	8	24	51	5	5	9	82	63
2017	CS-02	0	4	12	19	53	4	9	4	82	57
2017	CS-03	6	8	12	14	36	2	21	19	65	48
2017	CS-04	0	0	12	19	63	0	6	0	87	14

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	20	21	11	16	1	3	50	29	271
2019	CS-01	24	18	21	15	17	1	3	44	34	71
2019	CS-02	23	20	24	10	19	1	2	45	31	88
2019	CS-03	35	25	18	7	11	0	3	62	19	71
2018	CS	34	18	18	11	13	3	4	56	25	256
2018	CS-01	18	24	16	12	18	6	6	47	34	67
2018	CS-02	36	18	20	9	11	2	3	57	22	87
2018	CS-03	47	16	10	10	13	1	3	66	24	70

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment