2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	50	9	19	10	63	28	1970
2019	Non-shift worker	30	48	6	12	4	78	16	6470
2017	Shift worker	9	50	9	21	11	59	32	2150
2017	Non-shift worker	27	50	5	12	5	77	17	6583
2014	Shift worker	12	52	10	19	8	64	26	3161
2014	Non-shift worker	26	50	6	13	5	76	19	7719
2011	Shift worker	14	52	9	16	8	66	25	3476
2011	Non-shift worker	34	49	4	10	3	83	13	8153
2008	Shift worker	11	46	8	21	14	57	34	2394
2008	Non-shift worker	31	51	4	10	4	82	14	6444

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	21	7	3	3	2	87	6	1957
2019	Non-shift worker	72	19	4	3	2	1	91	5	6455
2017	Shift worker	62	24	6	3	3	1	88	6	2149
2017	Non-shift worker	70	19	4	4	2	1	90	6	6575
2014	Shift worker	60	26	6	3	3	1	87	6	3157
2014	Non-shift worker	67	21	4	4	2	1	89	7	7715
2011	Shift worker	67	22	5	3	2	1	90	5	3473
2011	Non-shift worker	72	17	4	4	2	1	90	6	8154
2008	Shift worker	72	18	4	2	2	1	92	4	2390
2008	Non-shift worker	76	15	3	3	2	1	91	5	6437

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	31	15	23	20	0	43	43	1962
2019	Non-shift worker	36	37	8	12	6	0	74	19	6463
2017	Shift worker	9	31	13	24	22	0	41	46	2150
2017	Non-shift worker	33	38	7	13	8	0	71	21	6576
2014	Shift worker	11	32	16	23	17	0	44	40	3157
2014	Non-shift worker	34	36	7	14	9	0	70	23	7709
2011	Shift worker	13	33	16	20	17	1	46	38	3472
2011	Non-shift worker	33	37	7	13	9	0	71	22	8149

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	38	12	22	16	0	50	38	1968
2019	Non-shift worker	20	43	13	17	7	0	63	24	6450
2018	Shift worker	10	44	11	22	14	0	54	36	1523
2018	Non-shift worker	16	48	11	17	8	0	64	25	5725
2017	Shift worker	9	36	14	22	20	0	45	41	2148
2017	Non-shift worker	18	39	12	19	12	0	57	30	6578
2014	Shift worker	10	37	15	22	16	0	47	38	3162
2014	Non-shift worker	18	38	13	20	11	0	56	31	7711
2011	Shift worker	16	44	12	17	11	0	61	28	3480
2011	Non-shift worker	25	43	12	13	6	1	68	20	8154
2008	Shift worker	10	40	11	23	15	0	51	38	2391
2008	Non-shift worker	22	44	12	14	7	1	67	21	6448

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	33	14	23	18	45	42	1958
2019	Non-shift worker	32	40	12	11	5	72	16	6422
2017	Shift worker	10	34	15	22	19	44	41	2140
2017	Non-shift worker	31	41	10	12	5	73	18	6550
2014	Shift worker	11	38	16	23	12	49	34	3159
2014	Non-shift worker	32	41	10	11	5	73	16	7709

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	28	19	17	22	1	0	41	40	1971
2019	Non-shift worker	38	35	12	9	6	0	0	73	15	6451
2018	Shift worker	12	27	19	20	22	0	0	39	42	1518
2018	Non-shift worker	34	36	13	10	7	0	0	71	17	5707
2017	Shift worker	9	28	19	19	24	0	1	37	44	2146
2017	Non-shift worker	34	35	11	11	8	0	0	70	19	6566
2014	Shift worker	10	30	21	19	19	1	0	41	38	3157
2014	Non-shift worker	32	35	13	11	8	0	1	67	19	7710
2011	Shift worker	15	34	18	15	16	0	1	49	32	3478
2011	Non-shift worker	35	37	11	9	6	0	1	73	16	8148

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	28	19	15	26	39	41	1966
2019	Non-shift worker	35	42	12	7	4	78	11	6457
2018	Shift worker	11	28	16	18	27	39	45	1520
2018	Non-shift worker	31	43	12	8	5	75	13	5698
2017	Shift worker	10	34	19	14	23	44	37	2149
2017	Non-shift worker	31	46	10	8	5	78	13	6581
2014	Shift worker	12	37	20	15	15	49	30	3159
2014	Non-shift worker	31	46	11	8	5	77	12	7718
2011	Shift worker	21	36	18	11	14	57	25	3477
2011	Non-shift worker	39	42	9	6	4	81	10	8147
2008	Shift worker	17	37	17	15	14	54	29	2385
2008	Non-shift worker	38	43	9	7	3	81	10	6411

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	20	17	22	34	26	57	1965
2019	Non-shift worker	24	38	14	14	9	62	23	6443
2018	Shift worker	6	17	16	18	42	23	61	1519
2018	Non-shift worker	21	34	16	15	13	55	28	5698
2017	Shift worker	5	17	17	22	39	22	61	2142
2017	Non-shift worker	21	35	16	15	12	56	28	6579
2014	Shift worker	5	21	22	24	28	26	52	3157
2014	Non-shift worker	20	36	16	16	12	56	29	7716
2011	Shift worker	7	26	19	21	26	33	47	3481
2011	Non-shift worker	21	39	14	15	10	60	25	8159

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	35	21	20	13	45	33	1952
2019	Non-shift worker	29	45	12	10	3	74	14	6419
2018	Shift worker	11	33	22	18	16	44	34	1520
2018	Non-shift worker	26	45	13	10	5	71	16	5712
2017	Shift worker	10	36	21	18	15	46	33	2148
2017	Non-shift worker	28	44	12	11	6	71	16	6572

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	32	22	16	16	0	45	32	1957
2019	Non-shift worker	42	41	10	5	2	0	83	7	6431
2018	Shift worker	14	37	21	13	14	1	52	28	1517
2018	Non-shift worker	40	42	10	5	3	0	82	8	5710
2017	Shift worker	12	34	22	14	18	1	46	32	2144
2017	Non-shift worker	39	42	10	6	3	0	81	9	6565
2014	Shift worker	12	36	24	14	12	1	49	26	3157
2014	Non-shift worker	37	43	11	6	4	1	80	9	7717
2011	Shift worker	16	38	21	12	12	1	54	24	3479
2011	Non-shift worker	38	44	10	5	3	0	82	8	8160
2008	Shift worker	20	37	18	12	11	1	57	24	2393
2008	Non-shift worker	45	40	9	4	2	0	85	6	6444

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	19	19	21	34	25	55	1961
2019	Non-shift worker	27	37	14	12	9	65	21	6438
2018	Shift worker	6	19	17	19	38	25	57	1517
2018	Non-shift worker	23	38	15	14	11	60	25	5702
2017	Shift worker	5	19	17	19	39	24	58	2145
2017	Non-shift worker	23	37	15	13	12	60	26	6570

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	36	18	7	12	62	20	1954
2019	Non-shift worker	53	35	8	3	2	88	4	6410
2018	Shift worker	27	39	16	8	10	66	18	1511
2018	Non-shift worker	50	36	9	3	2	86	5	5675
2017	Shift worker	29	40	16	7	8	69	15	2140
2017	Non-shift worker	53	35	7	3	2	88	4	6563
2014	Shift worker	39	37	15	5	5	75	10	3156
2014	Non-shift worker	61	29	6	2	1	90	3	7704
2011	Shift worker	41	38	12	5	4	79	9	3479
2011	Non-shift worker	63	29	5	2	1	92	3	8159

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	23	17	21	31	0	30	53	1952
2019	Non-shift worker	26	39	14	13	7	0	66	20	6423
2018	Shift worker	6	23	16	22	33	0	29	55	1520
2018	Non-shift worker	22	40	14	15	10	0	62	24	5699
2017	Shift worker	6	25	17	22	30	0	31	52	2137
2017	Non-shift worker	24	40	12	15	9	0	64	23	6557
2014	Shift worker	5	24	19	27	25	0	30	52	3159
2014	Non-shift worker	18	41	13	17	12	0	59	28	7714
2011	Shift worker	9	29	18	21	23	1	38	44	3480
2011	Non-shift worker	29	42	11	11	7	0	71	18	8156

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	20	21	18	32	28	51	1962
2019	Non-shift worker	31	35	16	11	7	67	18	6435
2018	Shift worker	8	20	18	21	34	27	55	1515
2018	Non-shift worker	26	36	17	12	9	62	20	5672
2017	Shift worker	6	21	19	22	31	28	53	2134
2017	Non-shift worker	28	36	15	12	9	64	21	6558
2014	Shift worker	7	24	22	22	24	32	46	3159
2014	Non-shift worker	25	37	16	13	9	62	22	7717

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	23	25	22	22	0	0	31	44	1939
2019	Non-shift worker	26	41	15	12	6	0	0	67	18	6367
2018	Shift worker	7	20	21	22	30	0	0	27	53	1513
2018	Non-shift worker	23	36	17	14	10	0	0	60	23	5685
2017	Shift worker	6	22	23	22	27	0	0	28	49	2137
2017	Non-shift worker	25	37	16	13	8	0	0	62	22	6554
2014	Shift worker	6	25	27	22	19	0	0	32	41	3157
2014	Non-shift worker	24	37	16	14	8	0	0	62	22	7716
2011	Shift worker	13	36	25	15	9	1	1	50	24	3472
2011	Non-shift worker	32	43	12	8	4	0	0	75	13	8142

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	20	39	21	10	11	59	20	1966
2019	Non-shift worker	42	41	9	5	2	83	7	6447
2018	Shift worker	20	37	22	11	10	57	21	1519
2018	Non-shift worker	38	42	11	5	3	81	9	5709
2017	Shift worker	19	43	19	9	10	62	19	2136
2017	Non-shift worker	39	42	10	5	4	81	9	6545
2014	Shift worker	25	46	16	7	6	71	13	3153
2014	Non-shift worker	41	41	10	5	3	82	8	7707
2011	Shift worker	32	45	11	6	5	77	11	3478
2011	Non-shift worker	45	42	7	4	2	87	6	8150
2008	Shift worker	30	47	10	8	4	78	12	2394
2008	Non-shift worker	45	43	6	5	2	88	6	6448

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	33	22	6	4	3	68	10	1950
2019	Non-shift worker	30	31	22	10	7	0	61	17	6407
2018	Shift worker	33	35	20	6	3	4	70	9	1523
2018	Non-shift worker	28	33	21	11	8	0	61	19	5723
2017	Shift worker	35	36	17	6	2	4	74	8	2149
2017	Non-shift worker	29	37	19	9	5	1	66	14	6579
2014	Shift worker	31	38	22	6	2	2	70	8	3159
2014	Non-shift worker	27	35	22	10	6	0	62	16	7713
2011	Shift worker	35	36	18	5	3	3	73	8	3478
2011	Non-shift worker	26	33	21	11	7	0	60	19	8159
2008	Shift worker	29	38	20	7	5	2	68	12	2388
2008	Non-shift worker	20	32	25	14	10	0	52	24	6447

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	31	29	9	3	1	1	13	57	1968
2019	Non-shift worker	11	29	36	15	6	1	1	22	41	6463
2018	Shift worker	22	35	29	9	3	1	2	12	58	1519
2018	Non-shift worker	12	29	37	15	5	0	1	20	42	5715
2017	Shift worker	22	34	29	9	3	1	3	12	57	2138
2017	Non-shift worker	14	28	36	14	6	1	2	21	42	6547
2014	Shift worker	14	35	34	11	3	1	2	15	51	3155
2014	Non-shift worker	13	32	35	13	6	0	1	18	46	7701
2011	Shift worker	15	34	30	12	4	1	3	17	52	3467
2011	Non-shift worker	12	29	35	15	7	0	2	23	42	8144
2008	Shift worker	18	36	30	11	3	1	1	14	55	2390
2008	Non-shift worker	14	32	35	13	4	0	1	18	47	6439

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	29	24	10	4	1	1	14	61	1969
2019	Non-shift worker	14	26	30	18	10	1	1	28	41	6442
2018	Shift worker	31	32	22	9	3	1	1	13	64	1514
2018	Non-shift worker	17	28	30	16	8	1	1	25	45	5698
2017	Shift worker	27	31	25	9	3	2	3	13	61	2132
2017	Non-shift worker	16	24	31	17	9	1	2	27	41	6542
2014	Shift worker	19	32	30	11	4	2	2	16	53	3157
2014	Non-shift worker	17	26	31	16	8	1	1	24	44	7700
2011	Shift worker	19	29	27	14	6	2	3	21	50	3463
2011	Non-shift worker	12	22	30	20	11	2	2	33	36	8134
2008	Shift worker	21	32	28	12	5	1	2	17	54	2385
2008	Non-shift worker	14	26	31	18	8	1	1	26	41	6426

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	27	25	12	4	3	3	17	56	1964
2019	Non-shift worker	16	27	30	17	7	1	1	25	44	6438
2018	Shift worker	26	29	27	8	4	3	3	13	59	1511
2018	Non-shift worker	19	27	30	14	6	1	2	21	48	5695
2017	Shift worker	26	28	25	9	3	3	5	14	59	2137
2017	Non-shift worker	17	25	29	16	8	1	3	25	44	6546
2014	Shift worker	23	31	28	10	3	3	3	14	57	3155
2014	Non-shift worker	20	28	29	14	6	1	2	21	49	7699
2011	Shift worker	24	30	25	10	4	3	4	15	58	3457
2011	Non-shift worker	16	26	31	16	8	1	3	25	43	8127
2008	Shift worker	25	32	26	11	3	2	2	14	59	2386
2008	Non-shift worker	17	27	32	15	6	1	2	21	45	6433

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	14	31	26	11	2	6	40	26	1966
2019	Non-shift worker	8	17	37	24	12	1	1	37	26	6423
2018	Shift worker	10	13	33	26	10	1	8	39	25	1505
2018	Non-shift worker	10	18	37	24	9	1	1	34	28	5679
2017	Shift worker	10	15	31	23	9	2	10	36	28	2130
2017	Non-shift worker	10	18	34	25	11	1	2	37	28	6525
2014	Shift worker	8	16	34	26	8	2	6	37	26	3146
2014	Non-shift worker	11	20	35	23	9	1	1	32	32	7663
2011	Shift worker	10	17	30	24	10	2	7	37	30	3460
2011	Non-shift worker	12	20	34	21	10	1	2	32	33	8111
2008	Shift worker	10	18	33	24	9	1	5	35	30	2376
2008	Non-shift worker	11	23	37	20	7	1	1	28	34	6425

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	25	28	15	6	1	2	22	50	1964
2019	Non-shift worker	22	26	26	14	9	1	1	24	49	6446
2018	Shift worker	27	25	27	11	5	1	3	17	55	1514
2018	Non-shift worker	28	27	24	12	6	1	1	18	57	5693
2017	Shift worker	22	24	29	14	5	2	4	21	49	2139
2017	Non-shift worker	24	26	26	13	8	1	2	21	52	6547
2014	Shift worker	18	27	31	14	5	2	3	20	48	3151
2014	Non-shift worker	28	29	24	11	5	1	1	17	58	7698
2011	Shift worker	16	23	30	16	8	2	5	25	42	3460
2011	Non-shift worker	19	26	29	14	8	1	2	23	46	8136
2008	Shift worker	18	25	30	16	6	1	3	22	46	2384
2008	Non-shift worker	22	28	28	14	6	1	2	20	51	6427

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	21	25	18	8	3	3	27	47	1962
2019	Non-shift worker	17	23	28	18	10	2	2	29	41	6435
2018	Shift worker	20	22	24	22	7	2	4	30	45	1510
2018	Non-shift worker	17	26	27	18	9	1	2	27	45	5685
2017	Shift worker	17	18	26	20	9	3	7	32	39	2137
2017	Non-shift worker	15	23	27	20	10	2	3	31	40	6546
2014	Shift worker	12	20	29	23	10	3	4	35	34	3153
2014	Non-shift worker	15	21	28	21	10	1	3	33	38	7699
2011	Shift worker	16	22	26	18	9	3	5	29	42	3469
2011	Non-shift worker	16	23	28	18	11	1	3	30	41	8143
2008	Shift worker	18	25	28	18	6	2	3	26	45	2385
2008	Non-shift worker	20	27	27	15	7	2	2	23	49	6431

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	24	27	12	6	3	4	20	52	1968
2019	Non-shift worker	16	26	32	15	8	1	1	24	42	6437
2018	Shift worker	26	29	24	11	5	2	4	17	58	1511
2018	Non-shift worker	19	28	31	13	6	2	1	20	48	5704
2017	Shift worker	24	24	27	11	4	3	7	17	53	2137
2017	Non-shift worker	17	26	31	14	7	2	3	22	45	6542
2014	Shift worker	18	28	28	13	5	3	4	19	50	3148
2014	Non-shift worker	20	27	32	12	6	2	2	19	48	7684

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	15	21	31	22	7	1	3	30	38	1969
2019	Non-shift worker	7	15	33	29	14	1	1	44	22	6447

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	15	10	2	4	0	6	84	6	1966
2019	Non-shift worker	75	13	5	2	2	0	3	91	4	6442
2017	Shift worker	61	17	9	1	3	1	7	86	5	2147
2017	Non-shift worker	74	13	5	2	2	0	3	91	5	6571
2014	Shift worker	59	20	8	2	3	1	7	85	6	3160
2014	Non-shift worker	74	13	4	2	2	0	4	91	4	7717
2011	Shift worker	63	18	8	2	3	1	6	86	5	3471
2011	Non-shift worker	75	12	4	2	2	0	4	91	5	8156
2008	Shift worker	64	11	6	2	4	1	11	86	7	2387
2008	Non-shift worker	73	11	4	3	3	0	7	90	6	6446

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	20	23	20	26	2	1	29	48	1967
2019	Non-shift worker	23	33	17	13	10	2	2	58	24	6443
2018	Shift worker	6	19	21	21	31	1	1	25	53	1514
2018	Non-shift worker	15	34	18	15	14	3	1	51	30	5705
2017	Shift worker	6	20	22	20	28	2	1	28	50	2145
2017	Non-shift worker	20	33	16	15	13	2	2	55	28	6577
2014	Shift worker	10	29	23	19	16	2	1	40	37	3162
2014	Non-shift worker	24	34	15	13	10	2	2	60	25	7722

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	26	18	18	24	0	0	40	42	1963
2019	Non-shift worker	37	32	11	12	8	1	0	69	20	6440
2018	Shift worker	12	25	17	19	27	0	1	37	46	1510
2018	Non-shift worker	30	32	12	14	11	0	0	63	25	5696
2017	Shift worker	11	24	18	19	27	1	1	35	47	2146
2017	Non-shift worker	33	32	11	13	10	1	0	66	23	6575
2014	Shift worker	15	31	18	19	17	1	0	46	37	3160
2014	Non-shift worker	35	32	10	12	9	0	0	68	22	7716

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	35	19	18	13	0	50	31	1966
2019	Non-shift worker	37	38	10	10	5	0	75	15	6438
2018	Shift worker	12	32	22	18	15	0	45	34	1513
2018	Non-shift worker	30	41	12	11	6	0	71	17	5689
2017	Shift worker	8	33	21	17	20	1	41	37	2137
2017	Non-shift worker	28	41	11	12	7	0	70	19	6566
2014	Shift worker	9	42	23	17	9	0	51	26	3158
2014	Non-shift worker	30	43	11	10	5	0	73	16	7708

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	35	25	14	12	1	1	47	27	1958
2019	Non-shift worker	34	41	14	7	3	1	0	76	10	6441
2018	Shift worker	10	35	25	12	15	1	1	46	28	1511
2018	Non-shift worker	28	43	17	7	5	1	0	71	12	5701

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	17	30	27	9	12	1	3	49	22	1969
2019	Non-shift worker	45	31	14	4	3	1	2	78	7	6470

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	29	20	14	18	1	47	32	1964
2019	Non-shift worker	40	32	13	8	5	0	73	13	6452
2018	Shift worker	14	30	18	16	21	0	45	37	1518
2018	Non-shift worker	34	35	13	10	7	0	69	17	5697
2017	Shift worker	14	30	18	17	20	1	45	37	2148
2017	Non-shift worker	34	36	13	10	7	0	70	17	6579
2014	Shift worker	15	33	21	16	13	1	49	30	3160
2014	Non-shift worker	34	36	13	9	7	0	71	17	7720
2011	Shift worker	16	33	19	17	14	1	49	32	3471
2011	Non-shift worker	33	37	12	10	7	0	71	17	8153
2008	Shift worker	16	34	14	17	18	0	51	35	2389
2008	Non-shift worker	33	37	11	11	8	0	71	19	6450

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	22	27	23	12	14	2	1	50	26	1962
2019	Non-shift worker	46	28	13	7	5	1	0	75	12	6452
2018	Shift worker	18	29	21	13	16	2	1	48	31	1513
2018	Non-shift worker	39	32	13	8	7	1	0	71	15	5700
2017	Shift worker	17	32	20	13	15	2	1	50	29	2147
2017	Non-shift worker	39	32	13	8	6	1	0	72	15	6580
2014	Shift worker	19	33	22	12	11	3	0	54	24	3162
2014	Non-shift worker	38	32	13	8	7	1	0	71	15	7716
2011	Shift worker	19	33	21	11	13	3	1	54	24	3471
2011	Non-shift worker	39	33	12	8	6	2	0	73	15	8152
2008	Shift worker	17	31	19	15	16	2	0	49	32	2391
2008	Non-shift worker	36	34	12	9	7	2	0	72	16	6450

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	31	19	15	15	1	0	50	30	1958
2019	Non-shift worker	42	32	11	9	5	0	0	75	14	6426
2018	Shift worker	16	30	20	16	17	1	1	46	33	1510
2018	Non-shift worker	37	34	12	9	7	0	0	71	16	5690
2017	Shift worker	17	32	19	14	16	1	0	49	31	2148
2017	Non-shift worker	39	33	11	9	7	0	0	73	16	6571
2014	Shift worker	18	35	20	15	11	1	0	53	26	3161
2014	Non-shift worker	37	35	11	10	7	0	0	72	17	7721
2011	Shift worker	19	34	18	15	13	1	1	54	28	3470
2011	Non-shift worker	36	36	10	10	7	1	0	73	17	8152
2008	Shift worker	16	34	15	17	17	0	0	51	34	2389
2008	Non-shift worker	35	36	10	11	8	1	0	71	19	6443

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	16	9	1	3	0	3	86	5	1965
2019	Non-shift worker	83	9	3	1	1	0	2	94	2	6430
2017	Shift worker	66	18	8	1	4	1	3	87	5	2141
2017	Non-shift worker	80	11	3	1	2	0	2	94	3	6569
2014	Shift worker	66	19	7	1	3	1	4	89	4	3158
2014	Non-shift worker	80	11	4	1	2	0	3	93	3	7718
2011	Shift worker	67	17	7	1	3	1	4	88	5	3472
2011	Non-shift worker	80	10	3	1	2	0	3	94	3	8155
2008	Shift worker	73	10	5	1	3	1	8	90	5	2388
2008	Non-shift worker	82	7	2	1	2	0	6	95	3	6448

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	16	18	21	8	19	4	15	41	33	1963
2019	Non-shift worker	52	23	10	5	5	2	4	79	10	6454
2017	Shift worker	12	20	18	9	18	5	18	42	35	2143
2017	Non-shift worker	44	27	9	6	7	3	5	76	14	6574
2014	Shift worker	13	23	21	9	14	4	16	45	29	3157
2014	Non-shift worker	45	26	10	6	7	2	5	76	14	7721
2011	Shift worker	12	24	19	12	20	3	10	41	37	3479
2011	Non-shift worker	41	29	9	8	8	2	4	73	17	8163

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	30	19	8	16	3	1	56	24	1965
2019	Non-shift worker	55	25	10	4	4	1	0	81	8	6454
2018	Shift worker	21	27	21	11	18	1	0	49	29	1515
2018	Non-shift worker	47	28	12	6	6	1	0	76	12	5679
2017	Shift worker	20	30	20	8	18	3	1	51	28	2145
2017	Non-shift worker	49	27	11	5	6	1	0	77	12	6579

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	31	21	12	15	0	53	26	1968
2019	Non-shift worker	48	30	10	7	4	0	79	11	6458
2018	Shift worker	19	28	21	14	17	0	47	31	1513
2018	Non-shift worker	41	30	13	8	7	0	71	15	5695
2017	Shift worker	19	30	22	11	17	1	50	29	2143
2017	Non-shift worker	45	29	12	7	7	0	74	14	6565
2014	Shift worker	20	34	23	10	11	1	55	21	3160
2014	Non-shift worker	44	30	11	8	6	0	75	14	7711

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	45	19	14	11	1	1	56	26	174
2019	Non-shift worker	18	49	15	12	5	1	1	68	17	1600

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	20	17	17	35	2	29	53	1973
2019	Non-shift worker	26	33	16	12	9	3	61	22	6451
2018	Shift worker	6	17	17	17	40	2	24	59	1521
2018	Non-shift worker	21	32	17	13	13	3	55	28	5716
2017	Shift worker	5	20	20	19	34	3	26	54	2149
2017	Non-shift worker	21	32	17	14	12	4	55	27	6577
2014	Shift worker	7	24	21	20	24	3	32	46	3159
2014	Non-shift worker	21	34	17	14	10	4	57	25	7714
2011	Shift worker	8	24	21	19	25	3	32	46	3479
2011	Non-shift worker	21	34	18	13	10	4	57	25	8158

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	18	16	18	40	1	25	59	1970
2019	Non-shift worker	25	32	17	14	11	1	57	25	6435
2018	Shift worker	6	15	15	19	44	0	21	63	1517
2018	Non-shift worker	19	30	18	16	15	1	50	32	5711
2017	Shift worker	4	17	17	21	39	1	22	61	2146
2017	Non-shift worker	19	30	18	17	14	2	50	32	6572
2014	Shift worker	7	21	20	22	29	1	28	52	3161
2014	Non-shift worker	18	31	19	16	13	2	50	30	7715
2011	Shift worker	9	22	20	18	29	2	32	47	3479
2011	Non-shift worker	21	34	18	14	12	2	56	26	8156
2008	Shift worker	7	23	18	19	31	1	30	51	2388
2008	Non-shift worker	21	35	17	14	12	2	57	26	6446

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	16	17	20	40	2	22	61	1962
2019	Non-shift worker	19	30	21	16	12	2	50	29	6417
2018	Shift worker	4	12	17	20	45	1	17	66	1512
2018	Non-shift worker	14	27	21	19	15	3	42	36	5703
2017	Shift worker	4	14	19	24	38	2	18	63	2142
2017	Non-shift worker	14	28	20	20	15	3	43	36	6566
2014	Shift worker	4	18	21	25	30	2	23	55	3161
2014	Non-shift worker	13	28	20	21	15	3	43	37	7714
2011	Shift worker	5	21	22	22	26	3	27	50	3477
2011	Non-shift worker	13	35	20	18	11	3	50	30	8154
2008	Shift worker	3	20	19	26	31	2	23	58	2392
2008	Non-shift worker	10	35	19	21	12	4	47	34	6442

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	15	14	19	45	1	21	65	1968
2019	Non-shift worker	17	31	18	18	15	1	48	33	6424
2018	Shift worker	4	12	14	20	50	0	16	70	1511
2018	Non-shift worker	13	28	19	20	18	1	42	39	5702
2017	Shift worker	3	14	16	21	44	2	18	66	2147
2017	Non-shift worker	13	29	17	20	18	2	43	39	6568
2014	Shift worker	5	17	19	24	34	2	22	59	3163
2014	Non-shift worker	12	30	18	21	17	2	43	39	7711
2011	Shift worker	6	23	18	22	30	2	29	53	3475
2011	Non-shift worker	14	35	17	20	13	2	49	33	8152
2008	Shift worker	4	20	15	28	32	1	25	60	2390
2008	Non-shift worker	13	39	13	22	12	2	53	34	6442

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	12	11	9	17	23	6	48	37	1969
2019	Non-shift worker	34	16	11	8	8	19	6	65	21	6465

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	9	28	25	18	19	1	37	38	1966
2019	Non-shift worker	25	43	18	9	4	1	68	13	6452
2018	Shift worker	8	28	23	20	21	0	36	41	1517
2018	Non-shift worker	20	43	19	11	6	1	64	17	5700
2017	Shift worker	8	28	25	17	21	1	37	39	2145
2017	Non-shift worker	22	42	18	11	6	1	65	18	6566
2014	Shift worker	9	32	26	17	14	1	42	32	3164
2014	Non-shift worker	22	40	19	12	7	1	62	19	7717
2011	Shift worker	15	38	22	13	10	1	53	24	3474
2011	Non-shift worker	27	45	14	8	4	1	73	13	8153

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	14	18	28	34	1	0	19	63	1960
2019	Non-shift worker	12	32	22	22	11	1	0	44	34	6440

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	29	21	17	22	1	1	39	40	1962
2019	Non-shift worker	31	39	13	10	6	1	1	71	16	6452
2018	Shift worker	11	28	20	17	22	1	0	40	40	1518
2018	Non-shift worker	28	41	13	10	7	1	0	70	17	5705
2017	Shift worker	12	32	19	16	18	2	1	46	35	2144
2017	Non-shift worker	32	40	12	9	6	2	0	73	14	6556
2014	Shift worker	14	39	19	14	11	3	1	54	26	3158
2014	Non-shift worker	34	38	11	8	5	2	0	75	14	7716
2011	Shift worker	19	37	18	12	11	3	1	58	24	3473
2011	Non-shift worker	35	38	10	8	6	2	1	75	14	8144
2008	Shift worker	15	35	16	14	16	3	1	52	32	2386
2008	Non-shift worker	32	37	11	10	7	3	1	71	18	6449

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	24	22	19	27	1	32	46	1963
2019	Non-shift worker	26	37	19	10	7	1	63	18	6442
2018	Shift worker	7	26	20	19	27	0	34	46	1513
2018	Non-shift worker	24	37	19	12	8	0	61	20	5697

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	20	17	18	34	3	1	28	54	1964
2019	Non-shift worker	17	27	18	16	16	5	1	47	34	6446
2018	Shift worker	7	20	16	20	36	1	0	27	56	1523
2018	Non-shift worker	15	26	18	18	19	4	1	43	38	5707
2017	Shift worker	7	24	17	18	32	2	0	31	52	2142
2017	Non-shift worker	17	26	16	17	18	5	1	45	37	6560
2014	Shift worker	8	27	18	20	23	3	0	37	44	3161
2014	Non-shift worker	14	27	17	18	18	5	1	44	38	7717
2011	Shift worker	10	24	19	21	22	4	1	36	45	3478
2011	Non-shift worker	15	27	17	17	16	7	2	45	35	8156

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	18	20	18	34	2	0	26	53	1966
2019	Non-shift worker	20	31	18	16	13	2	0	52	29	6447
2018	Shift worker	6	17	19	21	36	1	0	22	58	1518
2018	Non-shift worker	15	30	19	19	16	1	0	45	35	5700
2017	Shift worker	6	19	21	21	30	2	0	26	53	2143
2017	Non-shift worker	18	31	17	18	14	2	1	50	32	6571
2014	Shift worker	7	23	24	22	21	3	0	31	45	3160
2014	Non-shift worker	15	29	18	18	16	2	0	46	36	7717
2011	Shift worker	10	27	22	20	20	2	0	37	41	3480
2011	Non-shift worker	20	35	16	15	11	2	1	57	26	8152
2008	Shift worker	6	26	20	23	24	1	0	32	48	2391
2008	Non-shift worker	16	37	17	17	11	1	0	55	28	6443

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	26	19	13	30	1	1	36	44	1969
2019	Non-shift worker	21	30	16	14	16	2	2	52	31	6459
2018	Shift worker	9	24	18	16	30	1	1	34	48	1514
2018	Non-shift worker	17	30	17	16	18	1	2	48	35	5706
2017	Shift worker	9	24	19	16	29	2	1	34	47	2148
2017	Non-shift worker	18	28	16	16	17	2	2	49	35	6565
2014	Shift worker	10	30	19	16	21	3	1	41	39	3159
2014	Non-shift worker	16	28	16	17	20	2	2	45	38	7714
2011	Shift worker	15	34	16	15	18	1	1	50	33	3481
2011	Non-shift worker	21	32	14	14	14	2	2	56	30	8152
2008	Shift worker	13	40	14	14	18	1	1	54	32	2390
2008	Non-shift worker	18	38	12	14	14	1	2	58	29	6439

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	22	22	9	9	2	4	58	19	1961
2019	Non-shift worker	46	26	15	6	4	1	3	75	10	6452

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	7	6	4	9	5	16	75	17	1958
2019	Non-shift worker	55	9	7	5	7	2	15	77	14	6444

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	20	20	13	13	3	4	49	29	1959
2019	Non-shift worker	37	25	18	8	6	2	3	66	15	6449

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	20	19	14	15	4	4	47	32	1955
2019	Non-shift worker	35	24	19	9	8	3	4	62	18	6420

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	19	18	11	15	6	5	50	29	1955
2019	Non-shift worker	33	20	18	11	10	3	4	58	24	6431

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	19	13	5	5	4	6	74	11	1960
2019	Non-shift worker	63	16	8	3	2	2	5	85	6	6437

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	14	13	8	12	5	5	63	22	1952
2019	Non-shift worker	68	12	6	3	4	3	4	86	7	6423

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	13	9	4	9	4	9	74	15	1955
2019	Non-shift worker	70	10	5	2	3	2	8	89	6	6427

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	19	23	21	28	3	1	25	51	1970
2019	Non-shift worker	18	41	20	12	6	2	0	60	19	6463
2018	Shift worker	5	18	22	19	34	2	0	23	54	1516
2018	Non-shift worker	16	35	24	13	10	2	0	52	23	5706
2017	Shift worker	4	17	24	20	31	4	0	22	53	2147
2017	Non-shift worker	18	36	21	13	9	3	0	56	22	6571

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	27	24	16	20	2	1	39	37	1964
2019	Non-shift worker	29	40	16	8	5	1	0	70	13	6425
2018	Shift worker	13	31	24	15	15	1	0	45	30	1515
2018	Non-shift worker	29	41	16	8	5	1	0	71	13	5690
2017	Shift worker	10	35	23	14	15	2	0	47	30	2148
2017	Non-shift worker	29	43	14	8	4	1	0	73	12	6562
2014	Shift worker	16	38	21	13	9	2	1	56	22	3163
2014	Non-shift worker	33	39	14	7	5	2	0	74	11	7720
2011	Shift worker	14	33	23	14	13	2	0	48	28	3477
2011	Non-shift worker	29	41	15	8	5	2	0	71	13	8151

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	16	30	26	11	14	3	1	47	26	1960
2019	Non-shift worker	34	40	16	5	3	2	0	75	8	6432
2018	Shift worker	17	33	25	9	13	2	1	52	22	1516
2018	Non-shift worker	32	40	17	5	3	2	0	74	9	5707
2017	Shift worker	13	30	27	11	15	3	1	45	27	2146
2017	Non-shift worker	33	38	17	5	4	2	1	73	10	6564
2014	Shift worker	20	37	22	9	7	3	1	60	17	3161
2014	Non-shift worker	36	38	14	5	3	3	0	77	9	7712

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	31	20	14	20	1	45	35	1963
2019	Non-shift worker	38	37	12	7	5	0	76	12	6453
2018	Shift worker	12	32	20	15	21	0	45	36	1512
2018	Non-shift worker	33	41	13	7	6	0	74	14	5690
2017	Shift worker	11	35	18	16	20	0	46	36	2146
2017	Non-shift worker	33	41	11	8	6	0	74	14	6565
2014	Shift worker	17	39	19	14	11	1	56	25	3160
2014	Non-shift worker	36	39	11	8	5	0	75	13	7713
2011	Shift worker	18	38	19	12	13	1	56	25	3473
2011	Non-shift worker	36	41	11	7	5	0	77	12	8149
2008	Shift worker	13	37	19	16	16	0	50	32	2387
2008	Non-shift worker	30	43	11	9	6	0	74	15	6431

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	9	20	22	18	31	1	29	49	1969
2019	Non-shift worker	26	31	19	12	11	1	57	23	6452
2018	Shift worker	9	19	21	18	34	0	27	52	1516
2018	Non-shift worker	21	30	21	15	12	0	51	27	5693
2017	Shift worker	6	21	21	19	31	1	28	51	2144
2017	Non-shift worker	22	31	20	14	12	1	53	26	6567
2014	Shift worker	10	29	23	19	18	1	40	37	3163
2014	Non-shift worker	21	34	19	14	11	1	55	26	7721
2011	Shift worker	13	31	25	15	15	1	45	30	3474
2011	Non-shift worker	26	36	18	11	8	1	63	19	8155

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	9	22	21	19	28	1	31	47	1958
2019	Non-shift worker	27	34	18	12	8	0	62	20	6429
2018	Shift worker	8	20	22	20	29	0	28	50	1497
2018	Non-shift worker	22	35	20	14	10	0	56	24	5681
2017	Shift worker	6	23	23	21	27	0	29	48	2145
2017	Non-shift worker	22	36	18	14	9	0	58	24	6563
2014	Shift worker	10	30	24	19	16	1	40	35	3161
2014	Non-shift worker	21	36	18	14	9	0	58	24	7714
2011	Shift worker	12	34	23	16	14	1	47	30	3475
2011	Non-shift worker	26	40	16	11	7	0	66	18	8152
2008	Shift worker	11	35	21	19	14	0	46	33	2393
2008	Non-shift worker	24	43	14	13	6	0	67	19	6446

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	20	22	16	27	3	1	32	45	1966
2019	Non-shift worker	28	25	20	13	10	3	1	56	24	6457
2018	Shift worker	11	17	21	19	30	3	0	29	50	1514
2018	Non-shift worker	24	25	21	14	13	2	0	50	28	5704
2017	Shift worker	10	20	22	17	27	4	1	31	46	2147
2017	Non-shift worker	25	26	20	14	11	4	1	53	26	6559
2014	Shift worker	13	24	23	16	19	4	1	39	36	3163
2014	Non-shift worker	24	26	19	14	12	4	1	53	27	7720
2011	Shift worker	15	27	22	15	16	4	1	45	32	3476
2011	Non-shift worker	28	28	17	12	10	4	0	59	24	8156
2008	Shift worker	13	29	20	17	14	6	1	46	33	2389
2008	Non-shift worker	25	31	17	14	9	5	0	59	24	6442

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	15	49	36	1970
2019	Non-shift worker	21	44	35	6471
2018	Shift worker	15	49	36	1524
2018	Non-shift worker	21	44	35	5730
2017	Shift worker	15	52	33	2149
2017	Non-shift worker	21	46	33	6578
2014	Shift worker	13	57	30	3160
2014	Non-shift worker	22	45	33	7721
2011	Shift worker	16	56	28	3483
2011	Non-shift worker	25	45	29	8161

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	18	27	26	17	3	9	294
2019	Non-shift worker	22	34	22	5	9	7	1395
2018	Shift worker	16	30	21	21	2	11	235
2018	Non-shift worker	24	33	25	7	6	6	1257
2017	Shift worker	19	28	24	21	1	7	330
2017	Non-shift worker	25	32	22	8	6	7	1392
2014	Shift worker	19	28	21	23	9999	9	423
2014	Non-shift worker	24	31	23	9	9999	12	1723
2011	Shift worker	18	47	19	10	9999	6	552
2011	Non-shift worker	20	43	23	6	9999	8	2119

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	51	12	5	3	1	1	80	8	1959
2019	Non-shift worker	32	48	8	6	2	1	3	83	8	6448

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	37	17	13	11	3	1	58	24	1949
2019	Non-shift worker	47	32	9	4	2	3	3	84	6	6436

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	36	64	1965
2019	Non-shift worker	20	80	6451
2018	Shift worker	43	57	1523
2018	Non-shift worker	25	75	5714

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	57	43	679
2019	Non-shift worker	56	44	1226
2018	Shift worker	57	43	600
2018	Non-shift worker	57	43	1333

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	71	29	679
2019	Non-shift worker	58	42	1226
2018	Shift worker	71	29	600
2018	Non-shift worker	59	41	1333

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	679
2019	Non-shift worker	13	87	1226
2018	Shift worker	7	93	600
2018	Non-shift worker	14	86	1333

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	49	51	679
2019	Non-shift worker	16	84	1226
2018	Shift worker	49	51	600
2018	Non-shift worker	17	83	1333

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	679
2019	Non-shift worker	8	92	1226
2018	Shift worker	10	90	600
2018	Non-shift worker	8	92	1333

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	679
2019	Non-shift worker	5	95	1226
2018	Shift worker	16	84	600
2018	Non-shift worker	5	95	1333

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	679
2019	Non-shift worker	5	95	1226
2018	Shift worker	6	94	600
2018	Non-shift worker	3	97	1333

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	52	48	672
2019	Non-shift worker	37	63	1212
2018	Shift worker	50	50	599
2018	Non-shift worker	39	61	1336

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	41	59	672
2019	Non-shift worker	39	61	1212
2018	Shift worker	42	58	599
2018	Non-shift worker	38	62	1336

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	53	47	672
2019	Non-shift worker	49	51	1212
2018	Shift worker	54	46	599
2018	Non-shift worker	49	51	1336

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	49	51	672
2019	Non-shift worker	41	59	1212
2018	Shift worker	50	50	599
2018	Non-shift worker	39	61	1336

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	34	66	672
2019	Non-shift worker	33	67	1212
2018	Shift worker	37	63	599
2018	Non-shift worker	37	63	1336

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	64	36	672
2019	Non-shift worker	58	42	1212
2018	Shift worker	72	28	599
2018	Non-shift worker	61	39	1336

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	50	50	672
2019	Non-shift worker	41	59	1212
2018	Shift worker	52	48	599
2018	Non-shift worker	43	57	1336

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	672
2019	Non-shift worker	2	98	1212
2018	Shift worker	12	88	599
2018	Non-shift worker	2	98	1336

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	22	78	672
2019	Non-shift worker	9	91	1212
2018	Shift worker	23	77	599
2018	Non-shift worker	10	90	1336

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	672
2019	Non-shift worker	15	85	1212
2018	Shift worker	29	71	599
2018	Non-shift worker	14	86	1336

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	60	40	672
2019	Non-shift worker	50	50	1212
2018	Shift worker	60	40	599
2018	Non-shift worker	50	50	1336

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	43	57	672
2019	Non-shift worker	27	73	1212
2018	Shift worker	46	54	599
2018	Non-shift worker	28	72	1336

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	672
2019	Non-shift worker	19	81	1212
2018	Shift worker	17	83	599
2018	Non-shift worker	15	85	1336

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	39	61	667
2019	Non-shift worker	54	46	1207
2018	Shift worker	35	65	601
2018	Non-shift worker	55	45	1331

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	31	69	667
2019	Non-shift worker	30	70	1207
2018	Shift worker	32	68	601
2018	Non-shift worker	29	71	1331

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	667
2019	Non-shift worker	8	92	1207
2018	Shift worker	6	94	601
2018	Non-shift worker	9	91	1331

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	35	65	667
2019	Non-shift worker	25	75	1207
2018	Shift worker	33	67	601
2018	Non-shift worker	24	76	1331

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	667
2019	Non-shift worker	12	88	1207
2018	Shift worker	15	85	601
2018	Non-shift worker	12	88	1331

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	667
2019	Non-shift worker	9	91	1207
2018	Shift worker	10	90	601
2018	Non-shift worker	9	91	1331

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	24	76	667
2019	Non-shift worker	15	85	1207
2018	Shift worker	22	78	601
2018	Non-shift worker	16	84	1331

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	667
2019	Non-shift worker	13	87	1207
2018	Shift worker	15	85	601
2018	Non-shift worker	13	87	1331

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	26	74	667
2019	Non-shift worker	24	76	1207
2018	Shift worker	30	70	601
2018	Non-shift worker	22	78	1331

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	571
2019	Non-shift worker	11	89	1099
2018	Shift worker	11	89	542
2018	Non-shift worker	11	89	1215

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	571
2019	Non-shift worker	17	83	1099
2018	Shift worker	13	87	542
2018	Non-shift worker	15	85	1215

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	571
2019	Non-shift worker	9	91	1099
2018	Shift worker	9	91	542
2018	Non-shift worker	9	91	1215

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	571
2019	Non-shift worker	5	95	1099
2018	Shift worker	7	93	542
2018	Non-shift worker	6	94	1215

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	571
2019	Non-shift worker	10	90	1099
2018	Shift worker	4	96	542
2018	Non-shift worker	9	91	1215

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	571
2019	Non-shift worker	9	91	1099
2018	Shift worker	4	96	542
2018	Non-shift worker	10	90	1215

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	2	98	571
2019	Non-shift worker	10	90	1099
2018	Shift worker	3	97	542
2018	Non-shift worker	8	92	1215

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	571
2019	Non-shift worker	9	91	1099
2018	Shift worker	12	88	542
2018	Non-shift worker	8	92	1215

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	571
2019	Non-shift worker	14	86	1099
2018	Shift worker	13	87	542
2018	Non-shift worker	12	88	1215

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	38	62	571
2019	Non-shift worker	35	65	1099
2018	Shift worker	42	58	542
2018	Non-shift worker	33	67	1215

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	571
2019	Non-shift worker	13	87	1099
2018	Shift worker	15	85	542
2018	Non-shift worker	9	91	1215

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	52	48	571
2019	Non-shift worker	52	48	1099
2018	Shift worker	56	44	542
2018	Non-shift worker	47	53	1215

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	571
2019	Non-shift worker	2	98	1099
2018	Shift worker	5	95	542
2018	Non-shift worker	2	98	1215

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	65	35	571
2019	Non-shift worker	61	39	1099
2018	Shift worker	70	30	542
2018	Non-shift worker	57	43	1215

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	571
2019	Non-shift worker	4	96	1099
2018	Shift worker	4	96	542
2018	Non-shift worker	4	96	1215

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	571
2019	Non-shift worker	14	86	1099
2018	Shift worker	13	87	542
2018	Non-shift worker	15	85	1215

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	46	54	1951
2019	Non-shift worker	26	74	6440

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	16	21	17	31	7	2	24	53	1971
2019	Non-shift worker	14	22	21	13	13	13	4	43	31	6473
2018	Shift worker	5	15	21	19	35	4	1	21	56	1522
2018	Non-shift worker	11	22	23	15	16	10	2	39	34	5710
2017	Shift worker	4	15	22	16	31	9	3	22	53	2149
2017	Non-shift worker	12	22	21	12	14	14	5	42	32	6582
2014	Shift worker	6	19	26	16	20	11	2	29	41	3162
2014	Non-shift worker	13	23	21	11	13	15	4	45	30	7712

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	22	22	17	26	3	0	33	44	1964
2019	Non-shift worker	25	32	19	11	9	3	1	59	21	6461
2018	Shift worker	8	23	21	17	29	2	0	32	47	1517
2018	Non-shift worker	21	32	20	13	11	3	0	55	25	5706
2017	Shift worker	7	21	22	16	29	5	1	29	48	2144
2017	Non-shift worker	20	32	19	12	11	5	1	55	25	6571
2014	Shift worker	9	27	23	17	19	5	1	37	38	3150
2014	Non-shift worker	21	31	20	11	10	6	1	56	23	7709
2011	Shift worker	13	34	21	14	14	3	0	49	29	3480
2011	Non-shift worker	26	40	15	9	6	3	0	68	16	8145

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	22	78	1955
2019	Non-shift worker	9	91	6452
2018	Shift worker	23	77	1514
2018	Non-shift worker	10	90	5708

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	47	53	393
2019	Non-shift worker	44	56	553
2018	Shift worker	44	56	310
2018	Non-shift worker	44	56	521

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	79	21	393
2019	Non-shift worker	78	22	553
2018	Shift worker	75	25	310
2018	Non-shift worker	72	28	521

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	393
2019	Non-shift worker	8	92	553
2018	Shift worker	4	96	310
2018	Non-shift worker	4	96	521

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	31	69	393
2019	Non-shift worker	13	87	553
2018	Shift worker	32	68	310
2018	Non-shift worker	10	90	521

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	393
2019	Non-shift worker	9	91	553
2018	Shift worker	12	88	310
2018	Non-shift worker	9	91	521

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	393
2019	Non-shift worker	7	93	553
2018	Shift worker	13	87	310
2018	Non-shift worker	4	96	521

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	393
2019	Non-shift worker	11	89	553
2018	Shift worker	10	90	310
2018	Non-shift worker	6	94	521

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	42	58	387
2019	Non-shift worker	30	70	540
2018	Shift worker	39	61	309
2018	Non-shift worker	30	70	523

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	28	72	387
2019	Non-shift worker	18	82	540
2018	Shift worker	27	73	309
2018	Non-shift worker	17	83	523

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	387
2019	Non-shift worker	14	86	540
2018	Shift worker	29	71	309
2018	Non-shift worker	13	87	523

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	387
2019	Non-shift worker	8	92	540
2018	Shift worker	12	88	309
2018	Non-shift worker	4	96	523

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	23	77	387
2019	Non-shift worker	21	79	540
2018	Shift worker	18	82	309
2018	Non-shift worker	19	81	523

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	41	59	387
2019	Non-shift worker	28	72	540
2018	Shift worker	41	59	309
2018	Non-shift worker	24	76	523

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	387
2019	Non-shift worker	5	95	540
2018	Shift worker	10	90	309
2018	Non-shift worker	6	94	523

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	387
2019	Non-shift worker	3	97	540
2018	Shift worker	4	96	309
2018	Non-shift worker	3	97	523

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	387
2019	Non-shift worker	10	90	540
2018	Shift worker	13	87	309
2018	Non-shift worker	8	92	523

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	387
2019	Non-shift worker	14	86	540
2018	Shift worker	12	88	309
2018	Non-shift worker	13	87	523

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	387
2019	Non-shift worker	1	99	540

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	387
2019	Non-shift worker	25	75	540
2018	Shift worker	18	82	309
2018	Non-shift worker	22	78	523

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	387
2019	Non-shift worker	19	81	540
2018	Shift worker	15	85	309
2018	Non-shift worker	18	82	523

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	386
2019	Non-shift worker	35	65	536
2018	Shift worker	23	77	310
2018	Non-shift worker	33	67	522

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	19	81	386
2019	Non-shift worker	19	81	536
2018	Shift worker	18	82	310
2018	Non-shift worker	19	81	522

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	386
2019	Non-shift worker	6	94	536
2018	Shift worker	4	96	310
2018	Non-shift worker	5	95	522

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	386
2019	Non-shift worker	20	80	536
2018	Shift worker	26	74	310
2018	Non-shift worker	21	79	522

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	386
2019	Non-shift worker	5	95	536
2018	Shift worker	6	94	310
2018	Non-shift worker	5	95	522

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	386
2019	Non-shift worker	8	92	536
2018	Shift worker	7	93	310
2018	Non-shift worker	10	90	522

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	386
2019	Non-shift worker	12	88	536
2018	Shift worker	12	88	310
2018	Non-shift worker	11	89	522

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	386
2019	Non-shift worker	8	92	536
2018	Shift worker	9	91	310
2018	Non-shift worker	9	91	522

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	43	57	386
2019	Non-shift worker	42	58	536
2018	Shift worker	49	51	310
2018	Non-shift worker	44	56	522

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	331
2019	Non-shift worker	5	95	460
2018	Shift worker	6	94	287
2018	Non-shift worker	7	93	465

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	331
2019	Non-shift worker	11	89	460
2018	Shift worker	7	93	287
2018	Non-shift worker	9	91	465

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	331
2019	Non-shift worker	3	97	460
2018	Shift worker	3	97	287
2018	Non-shift worker	4	96	465

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	331
2019	Non-shift worker	3	97	460
2018	Shift worker	2	98	287
2018	Non-shift worker	3	97	465

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	331
2019	Non-shift worker	4	96	460
2018	Shift worker	3	97	287
2018	Non-shift worker	3	97	465

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	2	98	331
2019	Non-shift worker	7	93	460
2018	Shift worker	2	98	287
2018	Non-shift worker	6	94	465

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	331
2019	Non-shift worker	11	89	460
2018	Shift worker	11	89	287
2018	Non-shift worker	6	94	465

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	331
2019	Non-shift worker	12	88	460
2018	Shift worker	13	87	287
2018	Non-shift worker	11	89	465

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	36	64	331
2019	Non-shift worker	37	63	460
2018	Shift worker	32	68	287
2018	Non-shift worker	29	71	465

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	331
2019	Non-shift worker	12	88	460
2018	Shift worker	14	86	287
2018	Non-shift worker	9	91	465

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	49	51	331
2019	Non-shift worker	51	49	460
2018	Shift worker	44	56	287
2018	Non-shift worker	47	53	465

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	331
2019	Non-shift worker	3	97	460
2018	Shift worker	3	97	287
2018	Non-shift worker	1	99	465

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	70	30	331
2019	Non-shift worker	66	34	460
2018	Shift worker	70	30	287
2018	Non-shift worker	61	39	465

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	331
2019	Non-shift worker	3	97	460
2018	Shift worker	4	96	287
2018	Non-shift worker	4	96	465

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	331
2019	Non-shift worker	11	89	460
2018	Shift worker	14	86	287
2018	Non-shift worker	14	86	465

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	32	68	1955
2019	Non-shift worker	14	86	6437

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	18	27	14	22	10	2	29	40	1963
2019	Non-shift worker	17	22	26	7	7	17	5	50	17	6450
2018	Shift worker	6	17	31	12	23	8	1	26	39	1521
2018	Non-shift worker	14	24	29	8	8	15	3	46	19	5693
2017	Shift worker	6	19	29	11	19	12	4	31	35	2147
2017	Non-shift worker	14	23	25	7	7	19	5	50	17	6573
2014	Shift worker	8	22	29	11	12	15	3	36	28	3161
2014	Non-shift worker	16	22	24	6	5	21	5	52	16	7719

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	23	25	13	20	5	1	37	36	1956
2019	Non-shift worker	28	32	21	6	6	6	1	64	13	6446
2018	Shift worker	9	25	27	13	22	3	1	36	36	1517
2018	Non-shift worker	23	33	24	8	7	5	1	59	16	5692
2017	Shift worker	9	24	27	12	18	7	2	36	34	2144
2017	Non-shift worker	23	34	21	6	6	8	1	63	14	6560
2014	Shift worker	10	29	28	11	12	9	1	44	26	3155
2014	Non-shift worker	25	32	21	7	5	10	1	64	13	7708
2011	Shift worker	16	38	23	10	8	4	0	57	20	3477
2011	Non-shift worker	32	40	14	5	3	5	0	76	9	8150

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	18	20	15	32	0	1	32	48	1971
2019	Non-shift worker	15	22	21	16	25	0	1	37	42	6457
2018	Shift worker	11	14	17	17	41	1	1	24	58	1526
2018	Non-shift worker	13	19	22	17	28	0	1	32	46	5716
2017	Shift worker	11	13	14	17	43	1	1	24	62	2149
2017	Non-shift worker	16	20	18	17	27	0	1	36	45	6569

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	30	25	11	9	0	2	54	20	1968
2019	Non-shift worker	15	25	26	17	15	0	0	41	33	6468
2018	Shift worker	22	30	27	12	7	0	2	53	19	1521
2018	Non-shift worker	12	23	30	18	16	0	0	36	34	5718
2017	Shift worker	23	29	26	11	8	1	2	53	20	2137
2017	Non-shift worker	14	24	27	19	16	0	1	38	35	6561

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	31	19	7	8	1	5	64	16	1945
2019	Non-shift worker	23	32	24	12	9	0	1	55	21	6421
2018	Shift worker	28	30	22	9	7	1	4	61	16	1498
2018	Non-shift worker	18	30	27	14	9	0	1	49	24	5685
2017	Shift worker	27	30	20	9	8	1	5	61	18	2135
2017	Non-shift worker	21	29	25	14	9	0	1	51	24	6554

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	18	21	19	30	0	1	29	49	1964
2019	Non-shift worker	17	22	22	18	20	0	1	39	39	6434
2018	Shift worker	11	20	20	19	28	0	1	32	47	1515
2018	Non-shift worker	14	20	23	20	21	0	1	35	41	5696
2017	Shift worker	14	22	25	17	19	1	2	37	37	2143
2017	Non-shift worker	17	22	22	18	19	1	2	39	38	6562

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	25	18	11	17	1	2	53	28	1960
2019	Non-shift worker	48	22	13	6	5	0	7	75	12	6437
2018	Shift worker	27	25	20	11	14	1	2	53	26	1515
2018	Non-shift worker	44	23	14	6	5	0	7	73	12	5693
2017	Shift worker	31	28	18	11	8	1	4	62	19	2138
2017	Non-shift worker	42	23	13	6	4	1	10	74	12	6556

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	20	23	25	12	19	1	43	31	1961
2019	Non-shift worker	31	29	20	10	9	1	61	19	6444
2018	Shift worker	17	20	26	15	20	1	38	36	1519
2018	Non-shift worker	25	28	23	12	10	1	54	23	5697
2017	Shift worker	17	26	25	16	14	1	44	31	2144
2017	Non-shift worker	25	31	23	12	8	1	57	20	6543

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	23	25	17	20	1	1	37	38	1956
2019	Non-shift worker	26	35	23	10	5	1	1	62	15	6451
2018	Shift worker	13	21	25	18	21	1	1	35	40	1519
2018	Non-shift worker	20	34	26	11	7	1	1	55	19	5704
2017	Shift worker	12	22	27	19	17	1	1	35	37	2142
2017	Non-shift worker	23	33	23	12	7	1	1	57	19	6535

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	21	24	19	21	1	1	35	41	1957
2019	Non-shift worker	20	33	25	13	8	0	1	53	21	6444
2018	Shift worker	12	20	26	18	23	0	1	32	42	1517
2018	Non-shift worker	16	32	26	16	9	0	1	49	25	5706
2017	Shift worker	12	24	25	19	18	1	1	37	38	2138
2017	Non-shift worker	18	30	25	16	10	1	1	49	26	6545

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	15	22	25	16	21	1	1	37	37	1952
2019	Non-shift worker	29	34	20	10	5	0	1	64	15	6435
2018	Shift worker	13	23	25	18	20	0	1	36	39	1506
2018	Non-shift worker	24	34	23	12	7	0	1	58	19	5697
2017	Shift worker	14	25	24	18	17	1	1	40	36	2142
2017	Non-shift worker	26	33	20	12	7	0	1	59	20	6542

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	17	20	21	14	25	1	1	38	40	1955
2019	Non-shift worker	37	29	17	9	7	0	1	66	17	6438

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	29	23	10	10	1	1	56	21	1939
2019	Non-shift worker	27	32	22	11	7	0	1	60	18	6432
2018	Shift worker	23	32	21	11	12	0	1	56	23	1507
2018	Non-shift worker	23	31	24	13	8	0	1	54	21	5682
2017	Shift worker	24	30	22	10	10	1	2	56	21	2134
2017	Non-shift worker	23	31	22	13	9	1	1	56	22	6526

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	22	24	23	12	17	1	47	29	1950
2019	Non-shift worker	43	28	16	7	5	1	72	12	6431
2018	Shift worker	23	26	22	14	14	0	49	29	1508
2018	Non-shift worker	40	29	17	7	5	1	70	13	5675
2017	Shift worker	22	26	24	15	12	1	48	28	2147
2017	Non-shift worker	43	28	16	8	5	1	71	12	6567

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	20	13	5	11	2	5	69	17	1952
2019	Non-shift worker	67	16	6	3	3	1	5	87	6	6407
2018	Shift worker	42	23	15	7	11	1	2	67	18	1509
2018	Non-shift worker	60	20	8	3	3	1	4	84	7	5689

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	21	15	10	14	1	1	60	24	1958
2019	Non-shift worker	61	17	10	5	6	1	1	79	11	6440
2018	Shift worker	32	20	19	12	15	1	1	53	28	1513
2018	Non-shift worker	53	20	11	5	7	1	2	76	12	5698
2017	Shift worker	33	25	17	11	12	1	2	59	24	2145
2017	Non-shift worker	58	19	9	6	5	0	2	79	11	6567

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	34	17	7	8	0	1	68	15	1952
2019	Non-shift worker	47	31	13	5	3	0	1	79	8	6419
2018	Shift worker	28	33	19	10	9	0	1	61	19	1521
2018	Non-shift worker	42	32	15	6	5	0	1	74	11	5694
2017	Shift worker	25	36	18	10	8	1	1	63	19	2147
2017	Non-shift worker	44	31	13	6	4	0	1	77	10	6558

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	22	17	12	17	1	1	54	29	1946
2019	Non-shift worker	53	23	11	6	6	0	1	77	12	6414
2018	Shift worker	24	23	19	12	21	0	1	47	34	1515
2018	Non-shift worker	44	25	14	7	8	0	1	70	15	5679
2017	Shift worker	26	27	18	13	15	1	1	54	28	2141
2017	Non-shift worker	49	23	12	7	7	0	1	74	14	6566

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	13	7	2	3	1	23	83	8	1936
2019	Non-shift worker	52	15	8	3	1	0	21	85	5	6389
2018	Shift worker	47	13	7	3	3	0	26	82	8	1501
2018	Non-shift worker	46	16	8	3	2	0	25	82	7	5647
2017	Shift worker	42	17	8	3	3	1	26	82	7	2144
2017	Non-shift worker	48	15	8	3	2	0	24	84	6	6550

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	23	11	4	4	1	5	79	9	1947
2019	Non-shift worker	63	22	8	2	1	0	4	89	3	6402
2018	Shift worker	48	23	13	4	4	0	6	77	9	1516
2018	Non-shift worker	59	22	9	2	1	0	6	87	4	5657
2017	Shift worker	45	28	11	3	4	1	8	80	8	2133
2017	Non-shift worker	61	21	8	2	1	0	6	88	3	6510

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	72	13	5	3	3	1	4	89	6	1949
2019	Non-shift worker	68	15	6	3	5	0	2	85	9	6429
2018	Shift worker	67	16	6	2	4	0	5	88	6	1520
2018	Non-shift worker	63	16	7	4	6	0	4	82	11	5684
2017	Shift worker	64	17	7	3	3	1	6	86	6	2148
2017	Non-shift worker	62	17	7	5	5	0	4	82	11	6570

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	29	13	4	3	1	2	79	7	1944
2019	Non-shift worker	53	29	12	3	2	0	1	83	5	6406
2018	Shift worker	46	29	14	5	4	0	2	76	9	1510
2018	Non-shift worker	47	31	14	4	2	0	2	79	6	5670
2017	Shift worker	43	31	14	4	4	1	4	77	8	2146
2017	Non-shift worker	48	31	13	4	2	0	2	81	5	6566

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	21	35	20	15	29	36	1964
2019	Non-shift worker	12	29	37	15	6	41	22	6469
2018	Shift worker	5	18	36	24	16	23	41	1519
2018	Non-shift worker	9	27	39	17	8	36	25	5716
2017	Shift worker	5	18	38	21	17	23	39	2151
2017	Non-shift worker	8	25	40	17	9	33	26	6577

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	26	34	13	5	18	48	1949
2019	Non-shift worker	14	24	38	17	7	24	38	6393
2018	Shift worker	23	29	33	10	4	15	52	1507
2018	Non-shift worker	15	25	39	16	6	22	40	5681
2017	Shift worker	18	29	36	12	5	17	47	2137
2017	Non-shift worker	11	26	40	15	6	22	38	6558

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	34	21	18	17	1	44	35	1959
2019	Non-shift worker	23	44	17	10	5	1	68	15	6448
2018	Shift worker	9	34	19	18	19	1	44	37	1515
2018	Non-shift worker	21	45	17	11	5	1	66	16	5701
2017	Shift worker	8	35	18	17	20	2	44	37	2148
2017	Non-shift worker	20	43	17	10	8	2	64	18	6570

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	11	13	22	48	1	16	71	1966
2019	Non-shift worker	15	29	19	20	16	1	45	36	6450
2018	Shift worker	4	12	12	22	50	0	16	72	1517
2018	Non-shift worker	13	30	17	20	19	1	44	39	5718
2017	Shift worker	3	12	13	21	50	1	15	72	2146
2017	Non-shift worker	10	31	18	20	19	1	42	40	6571

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	23	77	1962
2019	Non-shift worker	21	79	6456
2017	Shift worker	24	76	2144
2017	Non-shift worker	21	79	6568
2014	Shift worker	19	81	3154
2014	Non-shift worker	18	82	7713

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	74	26	439
2019	Non-shift worker	80	20	1295
2017	Shift worker	70	30	505
2017	Non-shift worker	78	22	1296
2014	Shift worker	71	29	591
2014	Non-shift worker	76	24	1343

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	33	12	14	8	0	0	67	22	316
2019	Non-shift worker	44	31	7	10	6	1	0	76	17	1012
2017	Shift worker	34	42	10	8	6	0	1	76	14	353
2017	Non-shift worker	42	36	5	10	5	1	1	80	15	1016
2014	Shift worker	36	38	9	9	7	0	0	74	17	415
2014	Non-shift worker	46	33	6	9	4	0	0	80	14	1003

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	17	27	25	11	18	2	1	17	83	1962
2019	Non-shift worker	16	27	24	15	16	1	1	17	83	6439
2018	Shift worker	17	22	23	15	21	2	0	17	83	1519
2018	Non-shift worker	18	23	24	14	19	1	0	19	81	5719
2017	Shift worker	18	23	21	13	21	3	1	19	81	2151
2017	Non-shift worker	26	22	19	12	17	3	1	27	73	6579

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	57	43	1600
2019	Non-shift worker	69	31	5268

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	37	63	1564
2019	Non-shift worker	31	69	5189
2018	Shift worker	26	74	1254
2018	Non-shift worker	23	77	4515

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	12	20	17	38	1	7	17	61	1581
2019	Non-shift worker	7	18	18	18	31	1	6	27	53	5184
2018	Shift worker	3	12	17	16	44	3	6	16	66	1255
2018	Non-shift worker	7	17	18	18	33	1	7	26	55	4539
2017	Shift worker	3	13	16	16	42	2	7	18	65	1720
2017	Non-shift worker	8	20	15	17	30	2	8	31	52	4676

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	3	8	17	18	46	1	7	11	70	1574
2019	Non-shift worker	4	11	16	20	43	1	5	16	68	5183
2018	Shift worker	2	8	14	13	55	3	5	10	74	1252
2018	Non-shift worker	3	8	14	18	51	1	5	12	73	4542
2017	Shift worker	1	6	13	12	59	2	7	8	79	1720
2017	Non-shift worker	2	8	11	17	53	2	7	11	77	4678

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	12	15	14	32	1	5	35	49	1940
2019	Non-shift worker	28	17	18	13	17	1	6	49	32	6364
2018	Shift worker	22	10	13	14	35	1	5	33	53	1515
2018	Non-shift worker	29	16	16	12	19	1	7	49	33	5703

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment