2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	47	7	17	8	0	68	25	1307
2019	Provides services to public - French only	20	50	8	10	11	0	70	22	118
2019	Provides services to public - Both English and French	22	50	8	15	5	0	72	20	988
2017	Provides services to public - English only	14	49	7	18	11	0	63	30	1356
2017	Provides services to public - French only	12	55	12	13	7	0	68	20	123
2017	Provides services to public - Both English and French	19	51	8	16	6	0	70	22	1075
2014	Provides services to public - English only	17	50	5	19	9	0	67	28	1606
2014	Provides services to public - French only	15	48	14	15	8	0	63	23	181
2014	Provides services to public - Both English and French	17	49	10	17	6	0	67	23	1386
2011	Provides services to public - English only	21	50	6	15	8	0	71	23	1809
2011	Provides services to public - French only	24	46	14	10	5	1	70	15	272
2011	Provides services to public - Both English and French	28	50	7	12	3	0	78	15	1578
2008	Provides services to public - English only	19	47	5	17	12	0	66	29	1826
2008	Provides services to public - French only	18	59	13	6	4	0	77	10	187
2008	Provides services to public - Both English and French	25	49	8	12	6	0	74	18	980

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	73	15	5	2	3	0	2	90	4	1304
2019	Provides services to public - French only	51	35	4	4	7	0	0	86	10	118
2019	Provides services to public - Both English and French	54	31	7	5	3	0	0	85	7	984
2017	Provides services to public - English only	72	17	5	2	2	0	1	91	4	1356
2017	Provides services to public - French only	50	42	3	2	2	0	0	93	4	123
2017	Provides services to public - Both English and French	54	28	6	6	5	0	0	83	12	1071
2014	Provides services to public - English only	70	18	6	2	3	0	1	90	4	1607
2014	Provides services to public - French only	51	41	7	1	1	0	0	91	2	181
2014	Provides services to public - Both English and French	50	31	6	6	6	0	0	81	12	1384
2011	Provides services to public - English only	77	16	4	1	1	0	1	93	3	1810
2011	Provides services to public - French only	65	26	3	3	2	1	0	92	4	272
2011	Provides services to public - Both English and French	58	26	5	7	4	0	0	84	11	1578
2008	Provides services to public - English only	80	13	3	1	1	0	2	95	2	1825
2008	Provides services to public - French only	65	27	4	2	1	0	0	92	3	187
2008	Provides services to public - Both English and French	58	26	5	6	5	0	0	83	12	979

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	33	10	19	15	0	57	34	1304
2019	Provides services to public - French only	22	32	15	15	16	0	54	31	117
2019	Provides services to public - Both English and French	23	35	13	15	14	0	58	29	987
2017	Provides services to public - English only	20	33	9	17	20	0	53	38	1355
2017	Provides services to public - French only	20	34	15	16	15	0	53	32	123
2017	Provides services to public - Both English and French	19	37	13	17	14	0	56	31	1072
2014	Provides services to public - English only	22	33	9	20	16	0	55	36	1605
2014	Provides services to public - French only	17	32	21	19	11	0	49	30	181
2014	Provides services to public - Both English and French	20	34	13	20	13	0	54	33	1384
2011	Provides services to public - English only	23	35	9	17	16	0	58	33	1807
2011	Provides services to public - French only	16	30	17	22	13	1	47	35	274
2011	Provides services to public - Both English and French	23	35	13	17	12	0	58	29	1578

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	38	11	20	14	0	0	54	35	1306
2019	Provides services to public - French only	12	43	16	17	12	0	0	55	29	117
2019	Provides services to public - Both English and French	17	42	14	17	10	0	0	59	27	985
2017	Provides services to public - English only	12	36	10	21	21	0	0	48	42	1357
2017	Provides services to public - French only	12	34	21	21	11	0	1	47	32	123
2017	Provides services to public - Both English and French	13	38	16	20	12	0	0	52	32	1074
2014	Provides services to public - English only	13	35	11	22	19	0	0	48	41	1606
2014	Provides services to public - French only	9	37	23	20	10	0	0	47	30	181
2014	Provides services to public - Both English and French	13	37	16	21	12	0	0	50	34	1386
2011	Provides services to public - English only	22	43	10	15	10	0	0	65	26	1808
2011	Provides services to public - French only	18	42	18	14	7	1	1	61	21	275
2011	Provides services to public - Both English and French	23	46	11	14	5	0	1	69	19	1578
2008	Provides services to public - English only	16	44	8	19	13	0	0	60	32	1826
2008	Provides services to public - French only	21	43	17	13	6	0	0	64	19	187
2008	Provides services to public - Both English and French	18	45	14	15	7	0	0	63	23	981

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	34	12	18	15	54	33	1287
2019	Provides services to public - French only	19	35	16	15	15	54	30	118
2019	Provides services to public - Both English and French	22	41	14	13	10	63	23	984
2017	Provides services to public - English only	18	35	10	20	16	53	37	1356
2017	Provides services to public - French only	14	43	17	14	12	57	26	123
2017	Provides services to public - Both English and French	20	41	15	14	9	62	23	1068
2014	Provides services to public - English only	19	38	11	20	12	57	32	1608
2014	Provides services to public - French only	18	49	14	12	6	67	19	180
2014	Provides services to public - Both English and French	20	40	16	17	8	60	25	1386

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	29	14	16	16	1	0	54	32	1304
2019	Provides services to public - French only	22	35	14	12	17	0	1	57	29	117
2019	Provides services to public - Both English and French	24	32	18	12	12	0	1	57	24	986
2017	Provides services to public - English only	19	31	13	17	21	0	0	49	38	1356
2017	Provides services to public - French only	16	29	22	11	22	0	0	45	33	123
2017	Provides services to public - Both English and French	21	32	16	15	15	0	1	53	30	1072
2014	Provides services to public - English only	21	31	14	17	17	1	0	52	34	1601
2014	Provides services to public - French only	15	32	30	12	10	0	1	47	22	181
2014	Provides services to public - Both English and French	18	32	17	16	15	0	1	50	32	1387
2011	Provides services to public - English only	25	36	12	13	15	0	0	61	27	1806
2011	Provides services to public - French only	19	31	23	15	10	1	2	51	25	274
2011	Provides services to public - Both English and French	24	36	17	13	8	0	1	61	22	1576

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	33	15	11	17	0	57	28	1302
2019	Provides services to public - French only	25	37	20	13	6	0	61	18	117
2019	Provides services to public - Both English and French	25	36	16	12	10	0	62	22	984
2017	Provides services to public - English only	20	38	13	10	19	0	58	29	1357
2017	Provides services to public - French only	18	47	16	9	9	0	66	19	123
2017	Provides services to public - Both English and French	25	43	13	10	9	0	67	19	1074
2014	Provides services to public - English only	22	40	13	11	14	0	62	25	1606
2014	Provides services to public - French only	23	47	19	10	1	0	70	11	181
2014	Provides services to public - Both English and French	25	41	16	11	7	0	66	18	1387
2011	Provides services to public - English only	27	39	13	9	12	0	66	21	1806
2011	Provides services to public - French only	34	39	16	7	3	1	74	11	274
2011	Provides services to public - Both English and French	37	40	13	6	4	0	77	10	1579
2008	Provides services to public - English only	30	37	12	10	11	0	67	22	1810
2008	Provides services to public - French only	29	51	14	5	1	0	80	6	185
2008	Provides services to public - Both English and French	33	41	14	8	4	0	74	12	978

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	27	14	19	25	0	41	45	1300
2019	Provides services to public - French only	12	38	16	21	13	0	49	34	118
2019	Provides services to public - Both English and French	17	32	18	17	17	0	49	33	982
2017	Provides services to public - English only	10	25	14	19	32	0	35	51	1356
2017	Provides services to public - French only	12	24	20	17	26	0	36	43	123
2017	Provides services to public - Both English and French	13	30	19	17	20	0	43	38	1073
2014	Provides services to public - English only	12	28	15	20	25	0	40	45	1608
2014	Provides services to public - French only	8	28	27	25	12	0	36	37	181
2014	Provides services to public - Both English and French	12	27	20	21	19	0	40	40	1384
2011	Provides services to public - English only	14	30	15	19	22	0	44	41	1811
2011	Provides services to public - French only	12	31	23	23	11	1	43	34	275
2011	Provides services to public - Both English and French	16	35	19	18	12	0	51	29	1579

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	40	15	14	10	60	25	1294
2019	Provides services to public - French only	15	50	15	11	8	66	19	118
2019	Provides services to public - Both English and French	20	42	19	13	6	63	19	981
2017	Provides services to public - English only	19	38	15	15	13	57	28	1356
2017	Provides services to public - French only	13	46	17	12	11	59	24	123
2017	Provides services to public - Both English and French	20	41	20	11	8	61	19	1075

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	36	15	9	11	1	65	20	1294
2019	Provides services to public - French only	21	45	14	12	9	0	65	21	118
2019	Provides services to public - Both English and French	29	38	17	8	7	1	67	16	981
2017	Provides services to public - English only	27	35	14	10	13	1	63	23	1356
2017	Provides services to public - French only	19	42	25	8	6	0	61	15	123
2017	Provides services to public - Both English and French	26	41	16	9	8	1	67	17	1071
2014	Provides services to public - English only	26	37	15	10	11	1	64	21	1607
2014	Provides services to public - French only	22	37	27	9	4	0	59	13	181
2014	Provides services to public - Both English and French	23	43	17	10	7	1	66	17	1387
2011	Provides services to public - English only	29	39	13	8	9	1	69	17	1810
2011	Provides services to public - French only	23	40	19	12	5	1	64	17	275
2011	Provides services to public - Both English and French	30	43	15	7	4	1	73	12	1580
2008	Provides services to public - English only	35	36	11	8	9	1	72	17	1824
2008	Provides services to public - French only	25	51	18	5	1	0	76	6	187
2008	Provides services to public - Both English and French	36	39	14	6	5	1	75	11	980

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	26	15	20	23	1	41	43	1296
2019	Provides services to public - French only	16	34	16	19	15	0	50	34	118
2019	Provides services to public - Both English and French	18	32	17	17	16	0	51	32	984
2017	Provides services to public - English only	12	25	14	18	31	0	37	49	1354
2017	Provides services to public - French only	9	26	27	14	23	0	36	37	123
2017	Provides services to public - Both English and French	15	32	19	16	18	0	47	35	1072

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	34	11	5	8	0	76	13	1297
2019	Provides services to public - French only	37	39	10	8	5	0	77	13	118
2019	Provides services to public - Both English and French	41	38	11	4	6	0	79	10	976
2017	Provides services to public - English only	42	33	11	6	7	0	75	14	1353
2017	Provides services to public - French only	36	46	12	1	4	0	83	6	123
2017	Provides services to public - Both English and French	42	39	11	4	3	0	81	8	1071
2014	Provides services to public - English only	53	28	10	4	5	0	81	8	1602
2014	Provides services to public - French only	44	41	11	3	1	0	85	4	181
2014	Provides services to public - Both English and French	50	34	10	2	3	0	85	5	1384
2011	Provides services to public - English only	54	31	8	4	3	0	85	8	1810
2011	Provides services to public - French only	45	45	6	2	1	1	91	3	275
2011	Provides services to public - Both English and French	56	34	7	2	1	0	89	3	1578

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	32	13	17	21	1	0	48	39	1291
2019	Provides services to public - French only	11	30	18	25	17	0	0	41	42	117
2019	Provides services to public - Both English and French	16	33	19	16	16	0	0	49	32	981
2017	Provides services to public - English only	14	31	12	19	23	0	0	45	42	1352
2017	Provides services to public - French only	11	26	17	21	24	0	0	37	45	122
2017	Provides services to public - Both English and French	15	34	17	19	15	0	0	49	34	1070
2014	Provides services to public - English only	12	33	13	23	20	0	0	45	43	1605
2014	Provides services to public - French only	7	27	22	29	15	0	0	33	44	181
2014	Provides services to public - Both English and French	11	31	17	24	17	0	0	42	41	1387
2011	Provides services to public - English only	19	36	13	15	17	0	0	55	32	1811
2011	Provides services to public - French only	14	30	22	21	12	1	0	45	33	275
2011	Provides services to public - Both English and French	21	34	17	16	11	0	1	56	27	1579

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	28	17	13	21	1	47	35	1298
2019	Provides services to public - French only	14	29	18	24	15	1	43	39	117
2019	Provides services to public - Both English and French	19	28	22	15	15	0	47	30	980
2017	Provides services to public - English only	15	28	17	16	23	0	43	39	1352
2017	Provides services to public - French only	13	19	24	20	24	0	32	43	122
2017	Provides services to public - Both English and French	18	30	18	17	17	0	48	33	1070
2014	Provides services to public - English only	17	31	16	17	19	0	48	36	1604
2014	Provides services to public - French only	8	29	26	24	12	0	37	37	181
2014	Provides services to public - Both English and French	16	30	19	20	15	0	46	35	1387

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	30	20	17	16	1	0	46	33	1285
2019	Provides services to public - French only	12	40	23	10	14	0	1	52	24	113
2019	Provides services to public - Both English and French	16	36	22	16	11	1	0	52	26	977
2017	Provides services to public - English only	14	28	17	19	21	0	0	42	40	1350
2017	Provides services to public - French only	11	28	26	15	20	0	0	38	36	123
2017	Provides services to public - Both English and French	16	32	22	17	14	0	0	47	31	1070
2014	Provides services to public - English only	15	32	18	18	16	0	0	48	34	1607
2014	Provides services to public - French only	8	38	29	15	10	0	0	46	25	181
2014	Provides services to public - Both English and French	15	31	22	19	13	0	0	46	32	1387
2011	Provides services to public - English only	24	37	18	10	10	1	0	62	20	1807
2011	Provides services to public - French only	17	40	20	14	9	1	0	57	23	273
2011	Provides services to public - Both English and French	23	41	19	12	4	0	0	64	16	1573

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	37	14	8	8	1	69	17	1307
2019	Provides services to public - French only	28	45	18	9	0	0	73	9	118
2019	Provides services to public - Both English and French	33	40	16	6	5	0	73	11	981
2017	Provides services to public - English only	28	40	14	9	9	0	68	18	1351
2017	Provides services to public - French only	28	53	9	4	6	0	81	10	123
2017	Provides services to public - Both English and French	32	43	13	6	5	0	76	12	1067
2014	Provides services to public - English only	34	40	13	6	6	0	75	12	1605
2014	Provides services to public - French only	30	55	11	3	1	0	85	4	181
2014	Provides services to public - Both English and French	33	45	13	5	3	0	79	8	1384
2011	Provides services to public - English only	37	42	10	5	5	0	79	11	1807
2011	Provides services to public - French only	42	43	10	3	1	1	86	4	274
2011	Provides services to public - Both English and French	44	44	7	3	2	0	88	5	1578
2008	Provides services to public - English only	39	42	7	7	4	0	81	12	1827
2008	Provides services to public - French only	36	52	9	2	1	0	88	3	187
2008	Provides services to public - Both English and French	41	46	8	4	2	0	87	6	982

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	27	25	10	7	1	2	57	17	1300
2019	Provides services to public - French only	39	32	16	5	7	0	0	71	13	117
2019	Provides services to public - Both English and French	30	34	20	8	7	0	1	65	15	976
2017	Provides services to public - English only	27	34	21	10	5	0	3	63	16	1358
2017	Provides services to public - French only	39	39	14	6	1	0	1	79	7	123
2017	Provides services to public - Both English and French	28	40	18	8	4	0	1	69	12	1074
2014	Provides services to public - English only	24	35	25	9	5	0	1	60	15	1606
2014	Provides services to public - French only	33	44	17	5	1	0	0	77	6	181
2014	Provides services to public - Both English and French	25	39	22	9	5	0	1	64	13	1385
2011	Provides services to public - English only	29	31	22	8	7	0	2	62	16	1807
2011	Provides services to public - French only	31	37	20	7	4	1	1	69	11	274
2011	Provides services to public - Both English and French	27	35	20	11	6	0	1	63	16	1578
2008	Provides services to public - English only	19	33	26	11	9	0	1	53	21	1826
2008	Provides services to public - French only	21	37	22	11	7	0	2	59	19	187
2008	Provides services to public - Both English and French	21	36	24	13	7	0	0	57	19	979

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	27	33	13	5	1	1	18	48	1311
2019	Provides services to public - French only	18	36	28	12	4	1	2	17	55	118
2019	Provides services to public - Both English and French	17	32	30	15	4	1	1	19	50	988
2017	Provides services to public - English only	21	30	32	10	4	1	2	14	52	1349
2017	Provides services to public - French only	15	38	24	18	3	0	1	22	54	123
2017	Provides services to public - Both English and French	18	33	31	11	4	1	3	16	52	1071
2014	Provides services to public - English only	16	32	35	10	4	1	1	15	49	1604
2014	Provides services to public - French only	15	39	26	16	3	0	0	19	55	181
2014	Provides services to public - Both English and French	14	38	33	11	3	1	1	14	52	1378
2011	Provides services to public - English only	17	30	32	13	5	1	2	19	49	1803
2011	Provides services to public - French only	13	38	29	11	3	3	3	16	53	273
2011	Provides services to public - Both English and French	12	34	34	12	6	1	2	18	47	1578
2008	Provides services to public - English only	20	32	32	11	3	1	1	15	53	1822
2008	Provides services to public - French only	15	42	29	11	1	0	2	13	58	185
2008	Provides services to public - Both English and French	14	38	31	11	5	0	1	16	52	980

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	25	27	14	7	2	1	22	50	1302
2019	Provides services to public - French only	26	24	28	13	4	3	2	18	52	118
2019	Provides services to public - Both English and French	22	29	28	14	6	1	1	20	52	987
2017	Provides services to public - English only	26	26	27	13	5	1	2	18	54	1349
2017	Provides services to public - French only	27	32	22	12	6	0	1	18	59	123
2017	Provides services to public - Both English and French	20	29	29	13	5	1	2	19	51	1071
2014	Provides services to public - English only	20	28	31	12	6	1	1	19	49	1603
2014	Provides services to public - French only	19	31	31	14	2	3	1	17	51	181
2014	Provides services to public - Both English and French	18	33	29	11	5	2	1	17	53	1379
2011	Provides services to public - English only	19	26	26	16	9	1	2	27	46	1803
2011	Provides services to public - French only	15	30	29	15	5	3	2	21	48	273
2011	Provides services to public - Both English and French	13	28	30	17	9	2	2	27	42	1575
2008	Provides services to public - English only	21	27	29	14	6	0	1	21	49	1812
2008	Provides services to public - French only	16	31	36	11	4	0	2	16	47	186
2008	Provides services to public - Both English and French	14	32	31	13	7	2	1	20	48	976

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	25	28	17	6	2	2	24	48	1309
2019	Provides services to public - French only	28	32	21	12	2	1	4	15	63	117
2019	Provides services to public - Both English and French	25	28	24	13	5	3	2	19	56	984
2017	Provides services to public - English only	24	25	25	15	5	2	4	21	52	1350
2017	Provides services to public - French only	29	35	20	11	2	3	1	13	66	122
2017	Provides services to public - Both English and French	22	30	27	12	4	1	3	16	55	1073
2014	Provides services to public - English only	22	26	30	13	5	1	2	19	50	1599
2014	Provides services to public - French only	23	43	23	6	3	0	2	9	68	180
2014	Provides services to public - Both English and French	24	33	27	9	4	3	2	13	59	1384
2011	Provides services to public - English only	22	24	27	15	6	2	4	23	48	1800
2011	Provides services to public - French only	24	34	23	8	4	2	4	13	62	272
2011	Provides services to public - Both English and French	21	30	26	11	7	1	3	19	54	1570
2008	Provides services to public - English only	23	25	30	14	4	1	2	19	50	1821
2008	Provides services to public - French only	18	42	25	9	2	2	1	12	62	187
2008	Provides services to public - Both English and French	20	32	28	12	5	2	2	17	54	979

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	14	33	26	12	2	3	40	26	1298
2019	Provides services to public - French only	16	20	33	16	8	3	4	25	40	118
2019	Provides services to public - Both English and French	10	21	35	22	8	1	3	31	32	986
2017	Provides services to public - English only	11	16	32	24	9	1	6	35	30	1344
2017	Provides services to public - French only	16	15	38	18	7	2	4	27	33	123
2017	Provides services to public - Both English and French	10	20	36	20	7	1	5	29	33	1069
2014	Provides services to public - English only	9	16	36	27	8	1	3	37	26	1595
2014	Provides services to public - French only	11	26	41	14	7	0	2	21	38	179
2014	Provides services to public - Both English and French	11	22	37	19	6	1	3	26	35	1375
2011	Provides services to public - English only	9	15	34	26	10	1	5	38	26	1797
2011	Provides services to public - French only	17	32	28	14	5	3	2	20	51	274
2011	Provides services to public - Both English and French	14	24	33	17	8	1	3	26	40	1570
2008	Provides services to public - English only	11	18	37	22	8	1	3	31	31	1814
2008	Provides services to public - French only	15	34	33	12	2	2	2	15	51	187
2008	Provides services to public - Both English and French	13	29	33	16	6	1	2	23	43	979

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	23	26	15	7	1	2	23	50	1307
2019	Provides services to public - French only	23	34	23	11	5	1	3	17	60	118
2019	Provides services to public - Both English and French	27	27	22	13	7	1	2	21	56	983
2017	Provides services to public - English only	27	24	27	12	6	1	3	19	53	1348
2017	Provides services to public - French only	31	26	23	10	6	0	2	17	59	123
2017	Provides services to public - Both English and French	23	29	28	13	4	1	3	17	54	1072
2014	Provides services to public - English only	25	27	28	13	5	1	2	18	53	1601
2014	Provides services to public - French only	22	34	27	10	5	0	3	15	57	180
2014	Provides services to public - Both English and French	27	32	25	9	4	1	2	13	61	1382
2011	Provides services to public - English only	21	25	29	13	8	1	3	22	48	1805
2011	Provides services to public - French only	17	30	27	12	9	2	2	22	49	273
2011	Provides services to public - Both English and French	17	28	30	14	7	1	3	22	47	1573
2008	Provides services to public - English only	25	27	28	12	5	1	2	17	54	1819
2008	Provides services to public - French only	19	31	28	15	4	2	2	20	51	186
2008	Provides services to public - Both English and French	21	30	29	13	4	1	2	17	53	978

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	20	28	16	9	2	2	27	44	1301
2019	Provides services to public - French only	26	20	21	16	11	3	2	28	49	118
2019	Provides services to public - Both English and French	22	24	23	19	8	3	2	28	48	985
2017	Provides services to public - English only	17	20	27	21	8	2	5	31	40	1351
2017	Provides services to public - French only	25	22	24	14	10	2	1	26	50	123
2017	Provides services to public - Both English and French	18	26	26	18	7	2	4	26	46	1070
2014	Provides services to public - English only	14	19	29	23	10	2	3	35	34	1598
2014	Provides services to public - French only	17	31	31	14	4	1	1	19	49	181
2014	Provides services to public - Both English and French	15	25	29	20	8	1	2	29	41	1387
2011	Provides services to public - English only	16	22	27	19	11	2	3	31	40	1806
2011	Provides services to public - French only	23	29	26	13	6	1	2	20	53	273
2011	Provides services to public - Both English and French	20	25	25	16	8	2	3	26	48	1578
2008	Provides services to public - English only	21	23	28	18	6	2	3	25	46	1821
2008	Provides services to public - French only	26	35	22	11	2	3	1	14	63	187
2008	Provides services to public - Both English and French	21	32	26	13	6	1	2	19	54	977

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	25	27	15	8	2	2	24	47	1307
2019	Provides services to public - French only	22	28	29	10	8	2	2	18	51	117
2019	Provides services to public - Both English and French	22	26	31	13	7	2	1	20	49	986
2017	Provides services to public - English only	24	21	28	13	5	3	5	20	50	1349
2017	Provides services to public - French only	21	31	30	10	3	1	4	14	55	123
2017	Provides services to public - Both English and French	19	26	32	13	4	3	4	18	48	1071
2014	Provides services to public - English only	22	26	28	14	6	2	3	20	50	1598
2014	Provides services to public - French only	23	26	34	10	4	2	0	14	51	181
2014	Provides services to public - Both English and French	18	32	31	10	4	2	3	15	52	1382

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	15	34	26	10	1	2	37	28	1309
2019	Provides services to public - French only	11	18	33	24	10	1	2	35	30	118
2019	Provides services to public - Both English and French	11	21	31	25	8	1	1	34	33	984

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	74	9	9	1	2	0	4	87	3	1303
2019	Provides services to public - French only	65	19	5	1	5	1	4	89	6	117
2019	Provides services to public - Both English and French	60	20	8	4	5	0	3	83	9	983
2017	Provides services to public - English only	73	10	7	1	2	1	6	90	3	1353
2017	Provides services to public - French only	63	22	5	2	1	0	7	91	3	123
2017	Provides services to public - Both English and French	59	22	6	3	6	0	4	84	9	1072
2014	Provides services to public - English only	71	12	8	1	2	1	5	89	3	1606
2014	Provides services to public - French only	61	24	7	2	0	0	6	90	3	181
2014	Provides services to public - Both English and French	59	19	7	5	5	0	4	82	11	1386
2011	Provides services to public - English only	74	12	7	1	1	1	5	91	2	1810
2011	Provides services to public - French only	67	23	1	1	0	1	6	97	1	274
2011	Provides services to public - Both English and French	62	18	6	5	5	0	3	83	10	1577
2008	Provides services to public - English only	72	9	4	1	2	1	10	92	3	1826
2008	Provides services to public - French only	69	16	5	1	1	1	6	92	3	187
2008	Provides services to public - Both English and French	55	18	5	7	10	0	5	77	17	983

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	24	21	16	23	1	1	39	40	1305
2019	Provides services to public - French only	18	26	24	16	11	2	3	46	28	117
2019	Provides services to public - Both English and French	15	29	21	16	16	2	1	45	34	983
2017	Provides services to public - English only	11	25	17	18	26	2	1	38	45	1354
2017	Provides services to public - French only	6	27	23	17	25	2	1	33	43	123
2017	Provides services to public - Both English and French	14	29	21	16	17	1	1	44	34	1074
2014	Provides services to public - English only	16	29	16	18	18	2	1	47	36	1608
2014	Provides services to public - French only	17	30	27	17	7	2	1	48	24	181
2014	Provides services to public - Both English and French	16	32	21	15	13	2	1	49	29	1389

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	27	15	18	19	1	0	47	37	1303
2019	Provides services to public - French only	29	31	17	16	7	0	0	61	23	117
2019	Provides services to public - Both English and French	27	31	15	14	12	0	0	59	26	980
2017	Provides services to public - English only	19	24	13	17	26	1	1	43	43	1354
2017	Provides services to public - French only	19	39	16	11	14	0	0	59	26	122
2017	Provides services to public - Both English and French	24	33	17	13	13	0	1	57	25	1073
2014	Provides services to public - English only	24	27	12	17	19	1	1	52	36	1607
2014	Provides services to public - French only	21	43	21	13	3	0	0	64	15	180
2014	Provides services to public - Both English and French	26	33	16	14	11	0	0	59	25	1387

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	34	13	18	13	1	56	31	1300
2019	Provides services to public - French only	34	33	17	12	4	0	67	15	117
2019	Provides services to public - Both English and French	25	40	14	13	8	0	66	20	981
2017	Provides services to public - English only	16	31	16	16	20	1	48	36	1350
2017	Provides services to public - French only	19	48	14	11	7	0	68	19	122
2017	Provides services to public - Both English and French	19	43	16	12	10	0	63	21	1074
2014	Provides services to public - English only	18	38	16	17	11	0	56	28	1602
2014	Provides services to public - French only	19	56	16	8	2	0	75	9	180
2014	Provides services to public - Both English and French	20	45	18	12	5	0	65	17	1385

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	35	20	12	10	1	56	23	1298
2019	Provides services to public - French only	28	39	22	8	2	0	67	11	117
2019	Provides services to public - Both English and French	23	40	19	9	7	1	64	16	982

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	28	20	8	9	1	2	62	17	1310
2019	Provides services to public - French only	29	33	21	9	8	0	1	62	17	118
2019	Provides services to public - Both English and French	31	32	22	6	5	1	3	66	11	988

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	30	15	11	13	1	0	60	25	1305
2019	Provides services to public - French only	29	28	14	19	9	0	0	57	29	118
2019	Provides services to public - Both English and French	30	32	19	10	9	0	1	62	19	980
2017	Provides services to public - English only	24	32	14	13	17	0	0	56	30	1359
2017	Provides services to public - French only	20	30	16	15	15	1	2	52	32	123
2017	Provides services to public - Both English and French	24	36	16	12	11	0	1	60	23	1073
2014	Provides services to public - English only	24	35	15	14	12	1	0	59	26	1607
2014	Provides services to public - French only	18	35	23	15	8	0	0	53	23	181
2014	Provides services to public - Both English and French	22	36	18	13	9	1	1	58	23	1389
2011	Provides services to public - English only	25	32	13	15	14	1	0	58	29	1805
2011	Provides services to public - French only	20	38	21	14	6	1	0	59	20	274
2011	Provides services to public - Both English and French	26	39	16	12	6	0	0	65	18	1577
2008	Provides services to public - English only	26	35	11	13	15	0	0	61	29	1826
2008	Provides services to public - French only	23	39	17	9	11	0	0	62	20	187
2008	Provides services to public - Both English and French	27	36	16	13	8	0	0	63	21	981

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	25	20	9	11	1	0	59	21	1302
2019	Provides services to public - French only	30	30	20	11	8	0	0	60	19	118
2019	Provides services to public - Both English and French	35	30	20	7	6	1	1	66	13	982
2017	Provides services to public - English only	28	28	16	11	15	1	1	58	26	1357
2017	Provides services to public - French only	22	29	22	11	13	1	1	53	25	123
2017	Provides services to public - Both English and French	27	35	17	9	8	2	1	64	18	1072
2014	Provides services to public - English only	28	30	17	11	12	2	0	59	23	1606
2014	Provides services to public - French only	24	39	20	10	5	1	0	64	15	181
2014	Provides services to public - Both English and French	25	36	19	10	8	2	1	62	19	1387
2011	Provides services to public - English only	29	30	15	11	13	2	1	60	24	1805
2011	Provides services to public - French only	25	37	23	7	5	3	0	64	12	273
2011	Provides services to public - Both English and French	31	36	17	7	6	3	0	69	14	1577
2008	Provides services to public - English only	29	30	12	12	15	2	0	60	27	1828
2008	Provides services to public - French only	21	38	24	10	6	2	0	60	16	187
2008	Provides services to public - Both English and French	27	35	19	11	7	1	0	62	19	981

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	29	15	12	13	1	0	59	25	1305
2019	Provides services to public - French only	30	32	19	12	9	0	0	61	20	118
2019	Provides services to public - Both English and French	33	34	15	10	8	0	0	67	18	982
2017	Provides services to public - English only	27	31	13	12	16	0	1	59	28	1358
2017	Provides services to public - French only	23	42	18	7	10	0	1	65	17	123
2017	Provides services to public - Both English and French	28	34	17	11	8	1	1	63	20	1072
2014	Provides services to public - English only	27	32	15	14	10	1	0	60	25	1607
2014	Provides services to public - French only	24	38	24	9	5	0	1	62	14	181
2014	Provides services to public - Both English and French	24	37	17	12	8	1	1	63	20	1387
2011	Provides services to public - English only	28	33	12	13	13	0	1	61	26	1805
2011	Provides services to public - French only	25	39	19	10	6	1	0	65	16	274
2011	Provides services to public - Both English and French	29	39	14	11	5	0	1	69	17	1579
2008	Provides services to public - English only	27	34	10	13	16	0	0	62	29	1828
2008	Provides services to public - French only	21	45	18	8	7	0	1	67	15	187
2008	Provides services to public - Both English and French	26	38	16	11	8	0	0	64	20	979

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	76	9	7	1	3	1	4	89	4	1301
2019	Provides services to public - French only	76	19	0	2	3	0	0	95	5	117
2019	Provides services to public - Both English and French	70	17	6	1	4	0	1	88	5	983
2017	Provides services to public - English only	75	11	6	0	2	1	4	91	3	1358
2017	Provides services to public - French only	70	23	1	1	4	0	1	94	5	122
2017	Provides services to public - Both English and French	67	20	5	2	5	0	2	88	7	1072
2014	Provides services to public - English only	73	12	7	0	2	1	4	90	3	1603
2014	Provides services to public - French only	68	25	4	1	0	0	2	95	1	180
2014	Provides services to public - Both English and French	67	19	5	2	4	0	2	89	6	1388
2011	Provides services to public - English only	76	12	6	1	1	1	4	92	2	1806
2011	Provides services to public - French only	73	21	3	1	0	1	1	96	1	272
2011	Provides services to public - Both English and French	70	17	5	2	4	0	1	88	7	1579
2008	Provides services to public - English only	79	5	4	1	2	1	9	94	2	1826
2008	Provides services to public - French only	80	14	1	0	2	0	3	97	2	187
2008	Provides services to public - Both English and French	71	14	4	2	7	0	2	87	10	980

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	20	15	6	16	2	7	60	24	1305
2019	Provides services to public - French only	33	22	10	13	13	0	10	60	29	116
2019	Provides services to public - Both English and French	35	23	14	7	10	2	8	65	20	984
2017	Provides services to public - English only	28	23	15	7	15	3	9	58	26	1357
2017	Provides services to public - French only	20	27	11	7	17	2	16	57	29	123
2017	Provides services to public - Both English and French	25	27	12	8	13	3	12	61	24	1070
2014	Provides services to public - English only	30	24	14	8	13	4	7	61	24	1607
2014	Provides services to public - French only	21	35	16	11	4	2	10	64	17	181
2014	Provides services to public - Both English and French	24	27	14	9	13	2	10	58	26	1386
2011	Provides services to public - English only	27	25	14	10	17	2	5	56	29	1812
2011	Provides services to public - French only	23	26	20	11	11	2	7	54	24	275
2011	Provides services to public - Both English and French	26	29	13	10	12	3	7	61	25	1580

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	25	15	6	12	3	0	66	19	1303
2019	Provides services to public - French only	37	26	16	9	12	0	0	63	21	118
2019	Provides services to public - Both English and French	44	27	14	6	8	1	0	72	14	984
2017	Provides services to public - English only	35	25	15	8	16	1	0	61	24	1356
2017	Provides services to public - French only	23	35	12	7	20	2	0	59	28	123
2017	Provides services to public - Both English and French	34	30	18	5	10	2	1	66	16	1073

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	29	15	9	11	1	0	65	20	1306
2019	Provides services to public - French only	27	33	19	14	8	0	0	60	22	117
2019	Provides services to public - Both English and French	37	32	15	8	7	0	1	70	15	985
2017	Provides services to public - English only	31	28	15	8	16	1	0	60	24	1356
2017	Provides services to public - French only	23	30	16	13	17	1	0	54	30	122
2017	Provides services to public - Both English and French	32	30	18	9	10	1	0	63	19	1073
2014	Provides services to public - English only	32	29	18	9	10	1	0	63	19	1606
2014	Provides services to public - French only	26	38	20	9	5	2	0	66	14	180
2014	Provides services to public - Both English and French	29	34	18	10	9	1	0	64	18	1388

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	48	14	13	8	1	0	65	21	208

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	23	16	15	27	2	1	41	43	1311
2019	Provides services to public - French only	18	34	16	21	9	2	0	53	31	118
2019	Provides services to public - Both English and French	17	31	19	12	16	4	0	51	30	985
2017	Provides services to public - English only	14	24	16	15	28	4	0	39	45	1357
2017	Provides services to public - French only	7	30	24	14	20	4	1	39	36	123
2017	Provides services to public - Both English and French	14	27	21	15	18	4	0	43	35	1073
2014	Provides services to public - English only	14	26	17	18	22	3	0	41	42	1606
2014	Provides services to public - French only	10	29	30	18	10	2	1	40	29	181
2014	Provides services to public - Both English and French	14	29	22	17	14	4	0	44	32	1386
2011	Provides services to public - English only	15	25	16	18	25	2	0	40	44	1808
2011	Provides services to public - French only	11	35	27	11	8	7	0	50	21	275
2011	Provides services to public - Both English and French	17	33	22	14	11	4	1	51	26	1579

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	22	14	17	30	1	0	38	47	1309
2019	Provides services to public - French only	15	28	22	21	14	0	0	43	34	118
2019	Provides services to public - Both English and French	15	29	20	14	20	1	0	45	34	984
2017	Provides services to public - English only	12	22	15	17	33	2	0	34	51	1355
2017	Provides services to public - French only	5	25	22	25	22	1	1	30	47	123
2017	Provides services to public - Both English and French	12	25	21	18	21	2	0	38	41	1075
2014	Provides services to public - English only	13	24	17	19	26	1	0	37	46	1607
2014	Provides services to public - French only	7	24	29	26	12	2	0	32	38	181
2014	Provides services to public - Both English and French	12	25	24	18	20	2	0	37	38	1386
2011	Provides services to public - English only	15	24	16	17	26	1	0	40	44	1806
2011	Provides services to public - French only	12	26	28	17	12	4	1	41	30	275
2011	Provides services to public - Both English and French	17	33	22	14	13	2	0	51	27	1578
2008	Provides services to public - English only	14	28	14	16	26	1	0	43	43	1826
2008	Provides services to public - French only	11	31	33	14	10	2	0	42	24	187
2008	Provides services to public - Both English and French	15	30	22	14	17	2	0	46	32	982

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	21	16	18	29	2	0	35	48	1305
2019	Provides services to public - French only	13	15	32	24	15	1	0	28	40	117
2019	Provides services to public - Both English and French	12	25	23	17	21	2	1	39	38	976
2017	Provides services to public - English only	10	18	15	21	33	2	0	29	55	1355
2017	Provides services to public - French only	6	19	24	25	24	2	0	25	50	122
2017	Provides services to public - Both English and French	9	21	24	21	21	3	0	31	44	1071
2014	Provides services to public - English only	10	22	18	22	26	2	0	33	49	1608
2014	Provides services to public - French only	4	21	30	30	14	2	0	25	44	181
2014	Provides services to public - Both English and French	8	21	23	23	22	3	0	30	46	1389
2011	Provides services to public - English only	10	26	16	22	25	2	0	37	47	1808
2011	Provides services to public - French only	10	24	32	18	10	6	0	36	30	275
2011	Provides services to public - Both English and French	10	32	27	17	10	4	0	43	28	1578
2008	Provides services to public - English only	8	27	13	24	26	2	0	35	51	1826
2008	Provides services to public - French only	6	24	36	25	7	2	0	32	32	186
2008	Provides services to public - Both English and French	7	28	27	20	14	3	0	37	36	981

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	19	13	21	34	1	0	30	56	1308
2019	Provides services to public - French only	14	20	24	26	16	0	0	35	42	118
2019	Provides services to public - Both English and French	12	28	21	14	22	2	0	41	37	980
2017	Provides services to public - English only	8	19	13	19	38	2	0	28	59	1353
2017	Provides services to public - French only	4	25	18	24	26	2	1	30	52	122
2017	Provides services to public - Both English and French	11	25	21	18	23	2	0	36	42	1073
2014	Provides services to public - English only	8	22	15	21	32	2	0	31	54	1606
2014	Provides services to public - French only	6	31	24	24	14	1	0	38	38	181
2014	Provides services to public - Both English and French	9	26	21	20	23	2	0	36	43	1389
2011	Provides services to public - English only	10	23	14	24	28	1	0	34	52	1807
2011	Provides services to public - French only	13	34	22	22	8	2	0	47	30	275
2011	Provides services to public - Both English and French	12	36	20	18	12	2	0	49	30	1578
2008	Provides services to public - English only	9	29	10	25	26	1	0	38	52	1828
2008	Provides services to public - French only	10	37	24	21	7	2	0	47	28	187
2008	Provides services to public - Both English and French	11	37	19	20	13	1	0	48	33	982

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	10	10	9	17	26	8	44	41	1310
2019	Provides services to public - French only	55	22	10	4	3	6	1	82	8	118
2019	Provides services to public - Both English and French	43	20	12	6	9	8	3	70	17	982

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	32	24	13	15	1	0	48	27	1310
2019	Provides services to public - French only	14	39	33	8	7	0	0	53	14	117
2019	Provides services to public - Both English and French	21	40	21	10	7	1	0	62	17	982
2017	Provides services to public - English only	13	34	18	15	18	1	1	48	34	1355
2017	Provides services to public - French only	14	38	28	13	7	0	0	52	21	123
2017	Provides services to public - Both English and French	18	37	22	12	10	1	0	55	22	1074
2014	Provides services to public - English only	16	33	20	16	13	1	0	50	30	1606
2014	Provides services to public - French only	11	45	24	13	6	1	0	56	19	181
2014	Provides services to public - Both English and French	17	37	22	13	9	1	0	55	23	1389
2011	Provides services to public - English only	19	38	19	12	10	1	0	59	23	1809
2011	Provides services to public - French only	21	45	20	9	4	1	0	67	13	274
2011	Provides services to public - Both English and French	27	44	17	8	4	1	0	71	12	1576

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	22	17	26	25	1	31	52	1298
2019	Provides services to public - French only	6	25	23	30	14	2	32	45	117
2019	Provides services to public - Both English and French	8	24	24	23	19	1	33	43	985

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	32	16	13	16	2	1	53	30	1305
2019	Provides services to public - French only	16	37	19	19	9	0	0	52	28	118
2019	Provides services to public - Both English and French	20	35	18	12	14	1	1	55	26	980
2017	Provides services to public - English only	23	32	16	13	15	1	1	55	29	1350
2017	Provides services to public - French only	12	38	16	21	12	1	0	51	33	123
2017	Provides services to public - Both English and French	23	38	15	11	11	2	1	62	22	1072
2014	Provides services to public - English only	25	36	14	12	10	3	0	63	23	1605
2014	Provides services to public - French only	12	39	26	13	5	6	0	54	19	180
2014	Provides services to public - Both English and French	23	38	16	12	8	2	1	63	20	1389
2011	Provides services to public - English only	29	36	13	9	10	2	1	67	20	1808
2011	Provides services to public - French only	18	39	17	14	6	7	0	61	20	274
2011	Provides services to public - Both English and French	28	39	15	9	6	2	0	69	16	1573
2008	Provides services to public - English only	25	34	11	13	14	2	1	61	28	1826
2008	Provides services to public - French only	20	43	15	16	5	2	0	64	21	186
2008	Provides services to public - Both English and French	25	37	15	10	9	4	1	64	20	981

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	25	19	18	21	1	42	39	1308
2019	Provides services to public - French only	16	32	25	15	11	0	48	26	118
2019	Provides services to public - Both English and French	17	34	23	11	13	1	52	25	981

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	20	16	19	30	3	1	32	52	1304
2019	Provides services to public - French only	8	30	28	20	12	2	0	39	32	118
2019	Provides services to public - Both English and French	13	25	21	15	21	4	1	40	38	986
2017	Provides services to public - English only	11	21	14	19	33	3	0	33	53	1352
2017	Provides services to public - French only	7	33	22	15	19	4	1	42	35	123
2017	Provides services to public - Both English and French	14	29	19	16	18	3	2	45	35	1070
2014	Provides services to public - English only	12	24	16	20	25	3	0	37	46	1607
2014	Provides services to public - French only	8	30	23	17	14	7	1	41	34	181
2014	Provides services to public - Both English and French	11	27	19	19	20	4	1	40	41	1388
2011	Provides services to public - English only	13	22	15	20	26	4	1	36	48	1805
2011	Provides services to public - French only	12	36	23	14	8	5	1	52	24	275
2011	Provides services to public - Both English and French	14	30	19	16	14	5	2	48	32	1579

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	23	17	15	29	2	0	37	46	1306
2019	Provides services to public - French only	8	27	21	25	18	2	0	35	43	118
2019	Provides services to public - Both English and French	13	25	22	18	20	2	0	39	38	983
2017	Provides services to public - English only	11	23	16	18	29	2	0	35	48	1355
2017	Provides services to public - French only	8	26	21	23	21	0	0	35	44	122
2017	Provides services to public - Both English and French	13	25	22	20	18	2	1	39	39	1072
2014	Provides services to public - English only	13	25	18	18	24	2	0	38	43	1607
2014	Provides services to public - French only	6	20	31	27	14	1	0	26	42	181
2014	Provides services to public - Both English and French	9	26	22	22	18	2	1	36	42	1388
2011	Provides services to public - English only	16	31	15	17	20	1	0	47	38	1807
2011	Provides services to public - French only	12	30	28	16	12	2	1	43	28	275
2011	Provides services to public - Both English and French	16	34	21	17	9	2	1	51	27	1580
2008	Provides services to public - English only	12	31	15	18	23	1	0	43	42	1829
2008	Provides services to public - French only	9	39	23	21	8	0	0	48	29	187
2008	Provides services to public - Both English and French	11	33	22	22	11	1	0	45	34	977

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	28	15	12	28	1	1	43	42	1304
2019	Provides services to public - French only	12	26	24	20	16	2	1	38	37	118
2019	Provides services to public - Both English and French	15	28	22	12	19	2	2	45	32	983
2017	Provides services to public - English only	13	24	14	18	29	2	1	37	48	1356
2017	Provides services to public - French only	10	24	23	16	22	3	2	36	40	123
2017	Provides services to public - Both English and French	14	29	18	14	21	2	2	44	37	1073
2014	Provides services to public - English only	14	26	15	16	25	2	1	42	43	1607
2014	Provides services to public - French only	7	26	26	22	16	2	1	34	39	181
2014	Provides services to public - Both English and French	11	28	19	17	20	3	2	41	39	1389
2011	Provides services to public - English only	18	32	12	15	21	1	1	50	37	1807
2011	Provides services to public - French only	17	33	21	16	11	1	1	51	27	275
2011	Provides services to public - Both English and French	20	35	15	13	12	2	2	57	27	1578
2008	Provides services to public - English only	16	37	10	15	20	1	1	54	35	1824
2008	Provides services to public - French only	13	36	20	16	10	1	4	51	27	186
2008	Provides services to public - Both English and French	17	38	16	12	13	2	2	58	26	981

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	25	19	9	8	1	4	62	18	1308
2019	Provides services to public - French only	40	21	19	9	6	1	4	64	16	117
2019	Provides services to public - Both English and French	39	23	19	9	5	1	4	66	14	982

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	6	7	4	7	4	16	77	14	1306
2019	Provides services to public - French only	29	12	10	11	22	5	11	49	39	118
2019	Provides services to public - Both English and French	51	11	10	6	9	2	11	71	18	981

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	23	18	11	12	3	3	56	25	1303
2019	Provides services to public - French only	24	20	15	16	15	3	7	49	34	118
2019	Provides services to public - Both English and French	30	20	22	13	10	2	4	52	25	980

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	21	19	12	14	3	3	52	28	1295
2019	Provides services to public - French only	22	22	14	12	18	5	8	50	34	117
2019	Provides services to public - Both English and French	28	19	21	14	12	2	4	50	27	982

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	21	17	12	15	4	4	51	30	1299
2019	Provides services to public - French only	26	16	19	9	17	4	9	49	30	118
2019	Provides services to public - Both English and French	27	18	20	14	14	3	5	48	30	976

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	18	11	3	6	3	5	79	10	1305
2019	Provides services to public - French only	50	19	14	5	4	3	6	76	9	116
2019	Provides services to public - Both English and French	57	15	11	5	3	3	7	79	9	979

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	12	11	6	10	5	4	70	18	1303
2019	Provides services to public - French only	60	9	9	5	9	5	4	75	15	116
2019	Provides services to public - Both English and French	55	15	10	4	7	3	5	76	13	979

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	12	10	4	8	5	7	75	14	1297
2019	Provides services to public - French only	61	8	4	5	8	4	10	80	15	116
2019	Provides services to public - Both English and French	60	12	7	3	6	2	10	82	10	978

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	30	19	16	21	2	1	42	38	1311
2019	Provides services to public - French only	6	30	26	21	14	3	0	36	36	118
2019	Provides services to public - Both English and French	10	29	26	18	13	3	0	41	33	984
2017	Provides services to public - English only	11	27	19	16	24	2	0	39	41	1358
2017	Provides services to public - French only	3	19	28	29	15	5	0	24	47	121
2017	Provides services to public - Both English and French	10	25	26	16	17	5	1	37	36	1070

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	30	20	14	15	2	1	50	30	1302
2019	Provides services to public - French only	15	39	21	15	11	0	0	53	26	118
2019	Provides services to public - Both English and French	21	36	24	8	9	2	0	58	18	979
2017	Provides services to public - English only	20	35	18	13	13	1	0	56	26	1359
2017	Provides services to public - French only	11	43	21	9	12	4	0	56	23	123
2017	Provides services to public - Both English and French	20	42	18	9	9	2	0	63	18	1074
2014	Provides services to public - English only	25	35	17	11	9	3	0	61	21	1607
2014	Provides services to public - French only	17	48	20	9	4	3	0	67	13	181
2014	Provides services to public - Both English and French	23	42	17	10	6	2	0	67	16	1390
2011	Provides services to public - English only	21	33	17	13	13	2	0	56	27	1808
2011	Provides services to public - French only	19	35	26	12	4	3	1	56	17	275
2011	Provides services to public - Both English and French	24	39	19	10	6	2	0	64	16	1575

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	32	21	9	11	2	1	58	20	1304
2019	Provides services to public - French only	17	45	23	7	4	5	0	65	11	116
2019	Provides services to public - Both English and French	26	37	21	5	8	3	0	64	14	979
2017	Provides services to public - English only	21	33	21	8	13	2	1	56	22	1352
2017	Provides services to public - French only	11	38	24	13	12	2	0	50	26	123
2017	Provides services to public - Both English and French	22	36	22	8	9	3	1	60	17	1071
2014	Provides services to public - English only	31	33	18	7	8	3	1	66	15	1604
2014	Provides services to public - French only	18	45	23	7	5	2	0	64	12	181
2014	Provides services to public - Both English and French	25	42	16	8	6	3	1	70	14	1389

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	33	14	11	16	1	0	58	27	1305
2019	Provides services to public - French only	18	45	16	15	7	0	0	63	22	118
2019	Provides services to public - Both English and French	28	35	19	9	10	0	0	62	19	985
2017	Provides services to public - English only	20	37	14	13	16	0	1	56	29	1357
2017	Provides services to public - French only	12	41	19	11	17	0	0	53	28	122
2017	Provides services to public - Both English and French	22	43	16	9	10	0	0	65	20	1074
2014	Provides services to public - English only	26	35	15	12	11	1	0	62	23	1607
2014	Provides services to public - French only	18	53	14	8	6	1	0	72	14	181
2014	Provides services to public - Both English and French	23	41	17	11	8	0	0	64	19	1388
2011	Provides services to public - English only	25	37	14	11	13	0	0	62	24	1807
2011	Provides services to public - French only	20	46	19	10	5	1	0	66	14	273
2011	Provides services to public - Both English and French	27	44	15	8	5	0	0	72	13	1577
2008	Provides services to public - English only	22	35	14	13	15	0	0	58	28	1824
2008	Provides services to public - French only	16	42	24	14	3	0	0	58	17	186
2008	Provides services to public - Both English and French	22	43	16	11	8	0	0	65	18	981

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	24	19	16	24	1	40	41	1303
2019	Provides services to public - French only	12	29	26	21	13	0	41	33	117
2019	Provides services to public - Both English and French	18	27	23	15	16	0	46	31	984
2017	Provides services to public - English only	13	23	18	17	27	0	37	45	1354
2017	Provides services to public - French only	7	28	21	22	21	1	35	43	123
2017	Provides services to public - Both English and French	13	28	26	14	17	1	42	32	1071
2014	Provides services to public - English only	16	28	18	17	20	1	45	37	1609
2014	Provides services to public - French only	8	35	32	14	10	0	44	24	180
2014	Provides services to public - Both English and French	15	32	24	16	13	0	47	29	1389
2011	Provides services to public - English only	18	32	19	16	15	1	51	31	1809
2011	Provides services to public - French only	17	37	27	12	6	1	55	19	272
2011	Provides services to public - Both English and French	22	38	23	10	6	1	60	17	1578

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	27	18	16	21	1	44	38	1302
2019	Provides services to public - French only	13	32	21	24	10	0	45	34	118
2019	Provides services to public - Both English and French	19	29	23	12	16	0	48	28	978
2017	Provides services to public - English only	13	27	17	19	23	0	41	42	1355
2017	Provides services to public - French only	7	28	25	22	18	0	35	40	123
2017	Provides services to public - Both English and French	13	32	26	15	13	0	45	29	1073
2014	Provides services to public - English only	16	31	18	17	18	1	47	35	1608
2014	Provides services to public - French only	6	36	34	16	9	0	42	24	180
2014	Provides services to public - Both English and French	14	33	25	17	11	1	47	28	1389
2011	Provides services to public - English only	18	34	18	15	14	0	53	30	1808
2011	Provides services to public - French only	15	38	27	13	6	1	53	19	274
2011	Provides services to public - Both English and French	22	40	21	11	6	0	62	17	1576
2008	Provides services to public - English only	18	36	14	18	13	0	55	31	1828
2008	Provides services to public - French only	13	46	25	11	5	0	59	16	186
2008	Provides services to public - Both English and French	18	43	19	13	7	0	61	21	983

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	20	20	14	23	3	0	40	38	1307
2019	Provides services to public - French only	17	23	26	20	9	5	0	42	31	118
2019	Provides services to public - Both English and French	20	22	23	14	18	3	1	44	33	982
2017	Provides services to public - English only	15	21	19	17	23	3	1	38	42	1354
2017	Provides services to public - French only	9	30	24	17	17	3	0	41	35	123
2017	Provides services to public - Both English and French	17	25	21	15	16	5	1	45	33	1072
2014	Provides services to public - English only	19	23	20	14	20	4	0	44	35	1606
2014	Provides services to public - French only	13	31	28	14	7	6	2	47	23	180
2014	Provides services to public - Both English and French	18	25	20	15	15	4	1	46	33	1390
2011	Provides services to public - English only	21	26	18	14	17	3	1	50	32	1806
2011	Provides services to public - French only	19	33	20	14	7	6	1	57	22	274
2011	Provides services to public - Both English and French	24	29	18	12	10	6	0	57	23	1580
2008	Provides services to public - English only	20	28	18	16	14	5	0	50	31	1827
2008	Provides services to public - French only	17	35	23	9	11	5	0	55	21	187
2008	Provides services to public - Both English and French	20	31	19	14	10	6	0	54	25	981

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	20	43	37	1309
2019	Provides services to public - French only	12	64	25	118
2019	Provides services to public - Both English and French	20	47	33	988
2017	Provides services to public - English only	21	45	34	1356
2017	Provides services to public - French only	12	60	28	123
2017	Provides services to public - Both English and French	16	52	32	1075
2014	Provides services to public - English only	16	49	35	1606
2014	Provides services to public - French only	11	68	21	181
2014	Provides services to public - Both English and French	18	52	30	1390
2011	Provides services to public - English only	21	47	32	1810
2011	Provides services to public - French only	15	69	16	274
2011	Provides services to public - Both English and French	22	54	24	1578

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	23	29	21	14	4	8	263
2019	Provides services to public - French only	13	44	33	10	0	0	16
2019	Provides services to public - Both English and French	15	37	25	14	6	3	210
2017	Provides services to public - English only	19	30	22	15	4	10	282
2017	Provides services to public - French only	27	39	6	6	0	22	15
2017	Provides services to public - Both English and French	28	29	25	12	4	3	191
2014	Provides services to public - English only	24	23	23	19	9999	12	268
2014	Provides services to public - French only	54	26	9	0	9999	11	20
2014	Provides services to public - Both English and French	23	33	25	8	9999	13	265
2011	Provides services to public - English only	21	42	17	10	9999	10	398
2011	Provides services to public - French only	51	19	20	4	9999	5	45
2011	Provides services to public - Both English and French	22	46	20	6	9999	6	361

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	51	8	4	3	1	1	85	7	1302
2019	Provides services to public - French only	24	46	17	9	2	2	1	72	11	118
2019	Provides services to public - Both English and French	27	49	13	6	2	0	2	78	9	980

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	34	13	7	10	3	1	68	18	1295
2019	Provides services to public - French only	28	38	17	8	3	4	1	69	12	118
2019	Provides services to public - Both English and French	32	38	14	6	4	3	2	74	11	979

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	35	65	1304
2019	Provides services to public - French only	17	83	118
2019	Provides services to public - Both English and French	25	75	981

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	58	42	401
2019	Provides services to public - French only	51	49	16
2019	Provides services to public - Both English and French	56	44	207

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	68	32	401
2019	Provides services to public - French only	70	30	16
2019	Provides services to public - Both English and French	66	34	207

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	401

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	36	64	401

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	401

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	18	82	401

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	401

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	51	49	394
2019	Provides services to public - French only	46	54	16
2019	Provides services to public - Both English and French	45	55	206

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	394
2019	Provides services to public - French only	40	60	16
2019	Provides services to public - Both English and French	37	63	206

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	57	43	394
2019	Provides services to public - French only	57	43	16
2019	Provides services to public - Both English and French	51	49	206

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	49	51	394
2019	Provides services to public - French only	42	58	16
2019	Provides services to public - Both English and French	46	54	206

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	36	64	394

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	62	38	394
2019	Provides services to public - French only	63	37	16
2019	Provides services to public - Both English and French	68	32	206

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	50	50	394
2019	Provides services to public - French only	50	50	16
2019	Provides services to public - Both English and French	50	50	206

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	394

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	20	80	394
2019	Provides services to public - French only	0	100	16
2019	Provides services to public - Both English and French	15	85	206

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	394

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	61	39	394

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	39	61	394

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	21	79	394

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	389

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	389
2019	Provides services to public - French only	0	100	15
2019	Provides services to public - Both English and French	27	73	205

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	389

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	34	66	389
2019	Provides services to public - French only	44	56	15
2019	Provides services to public - Both English and French	30	70	205

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	389

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	389

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	20	80	389

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	389

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	389

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	336

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	336

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	336

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	336

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	336

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	336

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	336

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	336

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	336

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	44	56	336

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	336

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	56	44	336

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	336

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	66	34	336

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	336

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	336

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	42	58	1288
2019	Provides services to public - French only	22	78	117
2019	Provides services to public - Both English and French	34	66	984

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	17	19	16	28	8	3	30	49	1308
2019	Provides services to public - French only	11	19	18	16	18	15	3	37	41	118
2019	Provides services to public - Both English and French	10	20	21	12	20	11	5	36	39	986
2017	Provides services to public - English only	8	16	21	15	27	9	3	28	48	1359
2017	Provides services to public - French only	3	18	25	17	25	8	5	24	48	123
2017	Provides services to public - Both English and French	9	20	23	13	18	13	4	35	38	1073
2014	Provides services to public - English only	10	20	21	15	22	10	2	35	41	1607
2014	Provides services to public - French only	5	26	26	17	8	14	4	38	30	179
2014	Provides services to public - Both English and French	9	20	23	14	15	15	4	35	36	1387

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	23	18	16	21	3	1	42	39	1304
2019	Provides services to public - French only	18	23	26	15	13	4	1	44	29	118
2019	Provides services to public - Both English and French	17	32	20	13	13	3	1	51	28	985
2017	Provides services to public - English only	12	24	18	15	25	3	1	38	42	1355
2017	Provides services to public - French only	6	27	22	20	21	2	1	35	43	123
2017	Provides services to public - Both English and French	14	29	21	13	16	6	1	47	31	1072
2014	Provides services to public - English only	15	23	21	15	20	5	1	41	37	1598
2014	Provides services to public - French only	7	43	21	12	10	5	1	53	24	180
2014	Provides services to public - Both English and French	13	32	21	14	14	5	1	48	29	1388
2011	Provides services to public - English only	19	33	17	13	14	2	0	54	28	1805
2011	Provides services to public - French only	13	44	20	13	5	3	0	60	19	273
2011	Provides services to public - Both English and French	22	41	18	10	6	3	0	65	17	1577

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	1302
2019	Provides services to public - French only	10	90	117
2019	Provides services to public - Both English and French	15	85	983

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	52	48	211

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	80	20	211

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	211

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	211

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	211

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	211

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	211

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	207

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	207

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	28	72	207

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	207

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	26	74	207

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	37	63	207

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	207

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	207

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	207

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	207

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	23	77	207

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	111

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	207

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	206

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	20	80	206

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	206

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	206

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	206

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	206

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	206

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	206

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	206

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	169

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	169

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	169

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	169

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	169

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	169

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	169

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	169

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	169

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	169

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	169

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	69	31	169

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	169

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	169

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	1297
2019	Provides services to public - French only	16	84	118
2019	Provides services to public - Both English and French	23	77	976

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	18	25	12	19	11	3	36	35	1300
2019	Provides services to public - French only	10	25	24	9	9	18	4	45	23	118
2019	Provides services to public - Both English and French	12	21	27	7	14	15	5	41	26	982
2017	Provides services to public - English only	10	19	26	9	17	14	4	36	32	1357
2017	Provides services to public - French only	3	24	29	11	16	11	6	33	32	123
2017	Provides services to public - Both English and French	10	24	26	9	11	15	4	43	24	1074
2014	Provides services to public - English only	13	21	27	11	11	15	3	41	27	1605
2014	Provides services to public - French only	5	28	26	7	5	22	7	46	17	180
2014	Provides services to public - Both English and French	11	22	28	8	9	19	4	43	22	1390

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	24	22	11	17	5	1	47	30	1294
2019	Provides services to public - French only	18	31	25	9	8	7	2	54	19	118
2019	Provides services to public - Both English and French	19	30	24	8	11	7	2	53	20	982
2017	Provides services to public - English only	16	25	22	11	17	7	2	45	31	1353
2017	Provides services to public - French only	5	33	29	6	18	6	1	42	26	122
2017	Provides services to public - Both English and French	16	32	24	7	9	8	2	54	19	1068
2014	Provides services to public - English only	18	27	24	10	11	8	1	50	23	1602
2014	Provides services to public - French only	5	45	26	5	7	10	2	57	14	180
2014	Provides services to public - Both English and French	16	33	23	10	8	10	1	55	20	1385
2011	Provides services to public - English only	25	35	19	9	9	3	0	62	19	1807
2011	Provides services to public - French only	17	48	19	7	4	5	0	69	11	275
2011	Provides services to public - Both English and French	25	45	15	6	4	4	0	74	11	1579

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	20	19	15	29	0	1	36	45	1307
2019	Provides services to public - French only	5	9	20	23	41	0	1	15	65	118
2019	Provides services to public - Both English and French	14	18	19	17	32	0	1	32	49	987
2017	Provides services to public - English only	14	18	17	17	32	1	1	32	50	1357
2017	Provides services to public - French only	6	7	13	17	57	0	0	13	74	123
2017	Provides services to public - Both English and French	9	15	16	18	40	0	2	25	59	1072

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	27	22	15	15	1	1	47	31	1307
2019	Provides services to public - French only	16	16	30	22	16	0	0	32	38	118
2019	Provides services to public - Both English and French	16	23	28	18	14	0	0	40	32	988
2017	Provides services to public - English only	18	26	24	14	15	1	2	45	30	1348
2017	Provides services to public - French only	12	22	29	17	19	0	1	34	36	123
2017	Provides services to public - Both English and French	13	23	31	19	13	0	1	36	32	1072

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	30	21	9	9	1	3	60	18	1298
2019	Provides services to public - French only	20	23	20	12	21	0	3	45	34	116
2019	Provides services to public - Both English and French	20	31	25	12	10	0	2	52	22	981
2017	Provides services to public - English only	24	31	21	12	8	1	3	58	20	1348
2017	Provides services to public - French only	11	28	27	14	18	0	1	40	33	121
2017	Provides services to public - Both English and French	16	28	26	16	10	0	2	46	27	1069

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	18	18	19	32	0	1	31	51	1300
2019	Provides services to public - French only	13	17	27	17	22	0	4	31	41	118
2019	Provides services to public - Both English and French	11	22	25	18	24	0	0	33	42	984
2017	Provides services to public - English only	12	20	24	18	23	1	2	34	42	1352
2017	Provides services to public - French only	15	26	18	19	19	0	2	42	40	123
2017	Provides services to public - Both English and French	11	21	27	19	19	0	3	32	40	1073

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	23	14	10	14	1	3	61	24	1301
2019	Provides services to public - French only	40	22	7	6	18	1	6	67	25	118
2019	Provides services to public - Both English and French	35	24	18	9	9	0	5	63	19	988
2017	Provides services to public - English only	34	23	16	10	11	0	7	61	22	1348
2017	Provides services to public - French only	26	33	13	7	13	0	8	64	22	123
2017	Provides services to public - Both English and French	29	27	19	9	8	0	8	61	19	1068

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	24	22	12	17	0	1	48	30	1306
2019	Provides services to public - French only	25	17	26	11	20	1	1	43	31	117
2019	Provides services to public - Both English and French	23	27	22	13	14	0	1	51	27	984
2017	Provides services to public - English only	18	28	23	16	14	0	1	46	30	1350
2017	Provides services to public - French only	18	24	24	15	19	0	0	42	34	123
2017	Provides services to public - Both English and French	17	26	28	15	12	0	1	44	28	1070

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	28	23	13	17	1	1	46	30	1304
2019	Provides services to public - French only	24	31	18	16	11	0	0	55	27	118
2019	Provides services to public - Both English and French	18	30	26	14	11	1	1	49	25	978
2017	Provides services to public - English only	15	25	26	18	14	1	1	41	32	1351
2017	Provides services to public - French only	22	16	18	28	15	2	0	39	43	123
2017	Provides services to public - Both English and French	16	29	28	15	10	1	2	47	25	1069

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	27	23	15	17	1	1	44	32	1298
2019	Provides services to public - French only	22	21	25	21	10	0	1	44	31	117
2019	Provides services to public - Both English and French	16	28	25	18	12	1	1	45	30	982
2017	Provides services to public - English only	14	26	26	17	16	1	1	40	33	1350
2017	Provides services to public - French only	14	18	26	23	17	1	0	33	40	123
2017	Provides services to public - Both English and French	14	27	26	17	14	0	1	42	32	1070

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	27	21	13	15	1	1	51	28	1300
2019	Provides services to public - French only	26	30	18	12	13	1	0	57	25	117
2019	Provides services to public - Both English and French	23	31	23	13	10	1	0	54	23	979
2017	Provides services to public - English only	20	26	21	15	16	1	1	47	31	1352
2017	Provides services to public - French only	19	26	21	18	15	2	0	46	33	123
2017	Provides services to public - Both English and French	19	31	23	14	11	1	1	51	26	1069

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	24	18	12	18	1	1	50	31	1302
2019	Provides services to public - French only	27	23	17	11	21	0	1	50	32	118
2019	Provides services to public - Both English and French	24	25	21	14	15	0	1	49	30	978

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	28	22	11	10	1	1	55	22	1300
2019	Provides services to public - French only	29	25	23	16	7	0	0	53	23	116
2019	Provides services to public - Both English and French	23	28	25	14	9	0	1	52	23	978
2017	Provides services to public - English only	22	30	22	12	12	1	2	53	24	1347
2017	Provides services to public - French only	14	29	21	17	17	2	1	44	35	123
2017	Provides services to public - Both English and French	19	31	23	15	9	1	2	51	25	1069

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	26	18	9	14	1	1	59	23	1296
2019	Provides services to public - French only	30	24	19	12	15	1	1	54	27	117
2019	Provides services to public - Both English and French	32	27	21	9	9	0	1	60	19	977
2017	Provides services to public - English only	34	26	16	13	9	0	1	61	22	1357
2017	Provides services to public - French only	26	21	25	15	13	0	0	47	28	123
2017	Provides services to public - Both English and French	30	29	22	9	9	0	1	59	19	1073

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	16	11	5	10	2	4	72	16	1292
2019	Provides services to public - French only	53	19	13	3	8	2	3	76	11	117
2019	Provides services to public - Both English and French	53	21	10	4	5	1	6	79	10	973
2017	Provides services to public - English only	41	22	13	10	11	1	2	65	22	1356
2017	Provides services to public - French only	33	20	13	14	17	0	3	54	33	122
2017	Provides services to public - Both English and French	44	25	13	8	8	0	2	70	17	1072

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	18	13	10	14	1	1	62	24	1306
2019	Provides services to public - French only	58	14	8	7	11	0	2	73	18	117
2019	Provides services to public - Both English and French	48	20	14	7	9	0	2	69	16	983
2017	Provides services to public - English only	29	35	17	9	9	1	1	65	18	1355
2017	Provides services to public - French only	28	33	17	10	10	0	2	62	21	123
2017	Provides services to public - Both English and French	36	32	17	7	5	0	2	70	13	1071

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	32	18	6	8	1	1	68	14	1297
2019	Provides services to public - French only	47	22	13	7	9	0	2	70	17	116
2019	Provides services to public - Both English and French	39	28	17	7	7	0	1	68	14	984
2017	Provides services to public - English only	31	24	17	11	15	1	1	56	26	1358
2017	Provides services to public - French only	32	26	10	14	17	0	0	58	31	123
2017	Provides services to public - Both English and French	41	25	13	10	10	0	2	67	20	1073

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	23	15	10	15	1	1	60	25	1296
2019	Provides services to public - French only	52	15	15	6	9	0	2	69	16	116
2019	Provides services to public - Both English and French	46	23	11	8	10	0	2	70	19	981
2017	Provides services to public - English only	45	17	8	3	3	1	24	82	8	1356
2017	Provides services to public - French only	49	10	7	3	4	5	22	82	9	122
2017	Provides services to public - Both English and French	47	18	8	2	3	0	22	83	6	1068

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	13	9	3	3	1	21	81	7	1291
2019	Provides services to public - French only	60	6	5	6	5	1	17	81	13	116
2019	Provides services to public - Both English and French	52	12	9	3	3	1	20	82	7	980
2017	Provides services to public - English only	46	28	12	4	4	1	5	79	9	1345
2017	Provides services to public - French only	47	29	8	3	4	1	8	83	8	122
2017	Provides services to public - Both English and French	50	26	11	3	3	0	7	82	6	1062

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	27	13	5	5	1	3	77	10	1297
2019	Provides services to public - French only	60	14	15	2	4	1	5	79	6	115
2019	Provides services to public - Both English and French	58	21	10	4	3	0	4	82	7	982
2017	Provides services to public - English only	64	17	7	3	5	1	4	85	8	1356
2017	Provides services to public - French only	58	13	9	5	7	2	6	78	13	123
2017	Provides services to public - Both English and French	63	16	6	4	5	0	6	84	10	1073

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	14	6	3	4	1	2	86	7	1306
2019	Provides services to public - French only	67	9	5	5	10	1	4	79	15	115
2019	Provides services to public - Both English and French	67	14	5	3	5	0	4	86	9	982
2017	Provides services to public - English only	45	31	12	4	4	1	3	79	9	1354
2017	Provides services to public - French only	44	26	17	3	7	1	1	72	11	123
2017	Provides services to public - Both English and French	46	30	13	4	3	0	4	79	7	1074

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	31	12	4	3	1	2	80	7	1299
2019	Provides services to public - French only	53	22	16	2	6	1	1	76	7	116
2019	Provides services to public - Both English and French	48	29	15	4	2	0	2	79	5	977

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	24	32	20	14	1	0	33	35	1308
2019	Provides services to public - French only	8	25	38	17	12	0	0	33	29	117
2019	Provides services to public - Both English and French	8	24	41	18	10	0	0	31	28	987
2017	Provides services to public - English only	6	18	38	21	17	0	1	24	38	1357
2017	Provides services to public - French only	3	19	40	22	16	1	0	21	39	123
2017	Provides services to public - Both English and French	7	19	41	21	11	0	0	26	33	1075

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	27	32	12	5	17	51	1294
2019	Provides services to public - French only	10	27	31	21	11	32	37	117
2019	Provides services to public - Both English and French	12	28	36	18	6	24	40	979
2017	Provides services to public - English only	20	30	37	9	4	13	50	1351
2017	Provides services to public - French only	16	28	34	15	7	21	45	122
2017	Provides services to public - Both English and French	10	28	41	15	6	20	38	1070

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	38	16	14	15	1	55	29	1306
2019	Provides services to public - French only	12	40	22	16	6	4	54	23	117
2019	Provides services to public - Both English and French	16	38	21	15	9	1	55	24	982
2017	Provides services to public - English only	15	38	16	12	18	1	53	30	1357
2017	Provides services to public - French only	4	40	17	18	19	2	44	38	122
2017	Provides services to public - Both English and French	13	38	20	16	10	2	53	27	1073

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	19	13	22	36	1	0	28	59	1304
2019	Provides services to public - French only	7	22	20	28	24	0	1	28	52	117
2019	Provides services to public - Both English and French	9	22	19	21	28	1	0	31	49	983
2017	Provides services to public - English only	5	23	13	17	42	1	0	28	59	1355
2017	Provides services to public - French only	2	20	15	21	42	0	0	22	63	122
2017	Provides services to public - Both English and French	6	22	19	24	28	1	0	28	53	1073

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	1308
2019	Provides services to public - French only	27	73	118
2019	Provides services to public - Both English and French	21	79	982
2017	Provides services to public - English only	27	73	1356
2017	Provides services to public - French only	28	72	121
2017	Provides services to public - Both English and French	23	77	1071
2014	Provides services to public - English only	23	77	1606
2014	Provides services to public - French only	19	81	180
2014	Provides services to public - Both English and French	18	82	1384

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	78	22	355
2019	Provides services to public - French only	79	21	31
2019	Provides services to public - Both English and French	73	27	193
2017	Provides services to public - English only	74	26	334
2017	Provides services to public - French only	75	25	33
2017	Provides services to public - Both English and French	70	30	222
2014	Provides services to public - English only	71	29	355
2014	Provides services to public - French only	61	39	31
2014	Provides services to public - Both English and French	70	30	243

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	30	11	15	5	0	69	20	263
2019	Provides services to public - French only	11	33	13	17	26	0	44	42	24
2019	Provides services to public - Both English and French	37	33	11	12	7	0	70	19	143
2017	Provides services to public - English only	32	41	4	11	11	0	74	22	249
2017	Provides services to public - French only	13	59	14	7	7	0	72	15	25
2017	Provides services to public - Both English and French	37	37	14	7	3	1	75	10	164
2014	Provides services to public - English only	44	34	6	8	8	0	78	16	245
2014	Provides services to public - French only	33	41	15	4	7	0	74	11	20
2014	Provides services to public - Both English and French	39	37	10	11	3	0	76	14	172

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	24	26	12	17	2	1	18	82	1293
2019	Provides services to public - French only	11	19	22	23	23	0	2	11	89	118
2019	Provides services to public - Both English and French	14	24	25	16	19	1	1	14	86	982
2017	Provides services to public - English only	24	23	19	12	19	3	1	25	75	1357
2017	Provides services to public - French only	17	16	18	18	28	2	0	17	83	123
2017	Provides services to public - Both English and French	19	22	22	14	22	1	1	19	81	1075

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	64	36	1027
2019	Provides services to public - French only	71	29	103
2019	Provides services to public - Both English and French	68	32	827

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	35	65	1010
2019	Provides services to public - French only	23	77	101
2019	Provides services to public - Both English and French	34	66	807

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	6	14	18	16	38	2	5	21	59	1015
2019	Provides services to public - French only	5	14	16	21	36	1	7	21	62	101
2019	Provides services to public - Both English and French	6	17	19	20	32	1	6	24	56	805
2017	Provides services to public - English only	5	16	16	16	39	3	7	22	60	969
2017	Provides services to public - French only	1	16	11	15	49	2	6	18	70	98
2017	Provides services to public - Both English and French	5	15	15	20	34	1	9	23	61	836

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	3	9	15	18	48	2	5	14	70	1016
2019	Provides services to public - French only	2	5	17	24	49	0	4	7	75	101
2019	Provides services to public - Both English and French	4	9	17	21	43	1	6	14	68	805
2017	Provides services to public - English only	2	8	11	13	57	3	7	10	77	968
2017	Provides services to public - French only	1	4	10	11	67	1	6	5	84	98
2017	Provides services to public - Both English and French	2	7	13	17	51	2	8	10	76	836

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	13	17	13	27	2	5	40	42	1286
2019	Provides services to public - French only	22	9	13	15	25	1	14	37	48	115
2019	Provides services to public - Both English and French	23	14	17	14	24	0	7	40	41	960

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment