2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	48	8	16	7	69	23	2425
2019	Does not provide services to public	24	49	7	14	6	73	20	6132
2017	Provides services to public	16	50	7	17	9	66	26	2560
2017	Does not provide services to public	21	50	7	15	7	72	22	6165
2014	Provides services to public	17	50	8	18	7	67	26	3179
2014	Does not provide services to public	21	51	7	14	6	73	20	7687
2011	Provides services to public	24	50	7	13	6	74	19	3670
2011	Does not provide services to public	27	50	6	12	5	77	17	7927
2008	Provides services to public	21	48	7	14	10	69	24	2998
2008	Does not provide services to public	24	50	5	14	7	74	21	5817

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	22	6	3	3	1	88	6	2418
2019	Does not provide services to public	71	18	5	3	2	1	90	5	6111
2017	Provides services to public	64	23	5	4	3	1	87	7	2556
2017	Does not provide services to public	68	21	5	3	2	1	90	6	6161
2014	Provides services to public	60	25	6	4	4	1	86	8	3178
2014	Does not provide services to public	66	22	5	4	2	1	89	6	7681
2011	Provides services to public	68	21	4	4	2	1	89	6	3671
2011	Does not provide services to public	71	18	4	3	2	1	91	5	7925
2008	Provides services to public	72	18	4	3	3	1	91	5	2996
2008	Does not provide services to public	76	15	4	3	2	1	92	5	5808

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	34	11	17	15	57	32	2420
2019	Does not provide services to public	28	36	10	16	10	64	26	6122
2017	Provides services to public	19	35	11	17	18	54	35	2556
2017	Does not provide services to public	25	36	9	17	12	62	29	6162
2014	Provides services to public	21	33	11	20	14	54	34	3176
2014	Does not provide services to public	26	35	11	17	11	61	28	7676
2011	Provides services to public	22	35	12	17	14	57	31	3670
2011	Does not provide services to public	26	36	10	15	12	62	27	7921

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	40	12	19	13	0	56	32	2420
2019	Does not provide services to public	17	41	12	19	10	0	59	29	6113
2018	Provides services to public	13	47	11	19	11	0	60	30	2014
2018	Does not provide services to public	14	46	10	19	10	0	60	29	5213
2017	Provides services to public	12	37	13	21	17	0	49	38	2560
2017	Does not provide services to public	15	38	13	19	14	0	54	33	6158
2014	Provides services to public	13	36	14	22	16	0	49	37	3179
2014	Does not provide services to public	15	39	14	20	12	0	54	32	7680
2011	Provides services to public	22	44	11	15	8	1	66	23	3672
2011	Does not provide services to public	21	43	12	15	8	1	65	23	7931
2008	Provides services to public	17	44	11	17	11	0	61	28	2999
2008	Does not provide services to public	18	42	12	18	10	0	60	28	5818

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	36	13	16	13	57	30	2400
2019	Does not provide services to public	25	38	12	15	9	63	25	6099
2017	Provides services to public	19	38	12	18	13	57	31	2553
2017	Does not provide services to public	25	39	11	15	10	63	25	6128
2014	Provides services to public	19	39	13	18	10	59	28	3180
2014	Does not provide services to public	25	40	13	15	7	66	22	7674

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	30	15	14	15	1	1	55	29	2419
2019	Does not provide services to public	30	33	14	11	11	0	0	63	23	6120
2018	Provides services to public	22	32	16	14	15	0	0	54	30	2012
2018	Does not provide services to public	27	33	15	14	11	0	0	60	25	5192
2017	Provides services to public	19	31	15	16	18	0	0	51	35	2557
2017	Does not provide services to public	27	33	14	13	13	0	1	60	26	6147
2014	Provides services to public	19	31	16	17	16	0	1	51	33	3175
2014	Does not provide services to public	25	33	16	13	11	1	0	59	25	7678
2011	Provides services to public	24	35	15	13	12	0	1	60	25	3667
2011	Does not provide services to public	28	36	14	11	10	0	1	65	21	7927

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	35	16	11	14	59	25	2415
2019	Does not provide services to public	27	38	14	9	12	64	22	6125
2018	Provides services to public	22	36	14	13	15	58	28	1996
2018	Does not provide services to public	24	38	14	11	13	62	24	5202
2017	Provides services to public	22	40	13	10	15	62	25	2560
2017	Does not provide services to public	23	42	13	10	11	66	21	6162
2014	Provides services to public	23	41	15	11	10	64	21	3180
2014	Does not provide services to public	23	43	15	10	9	66	19	7683
2011	Provides services to public	32	39	13	8	8	71	16	3670
2011	Does not provide services to public	32	40	12	9	8	71	16	7924
2008	Provides services to public	31	39	12	9	9	70	18	2978
2008	Does not provide services to public	30	41	12	10	7	71	17	5794

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	29	16	19	21	44	40	2412
2019	Does not provide services to public	18	32	16	16	18	50	34	6113
2018	Provides services to public	14	25	17	15	29	39	44	2003
2018	Does not provide services to public	16	28	16	17	22	44	39	5193
2017	Provides services to public	12	27	16	18	27	38	46	2558
2017	Does not provide services to public	16	29	17	18	21	45	39	6155
2014	Provides services to public	12	28	18	21	22	40	43	3179
2014	Does not provide services to public	14	31	18	19	18	45	36	7680
2011	Provides services to public	15	32	17	19	17	47	36	3676
2011	Does not provide services to public	15	35	16	17	17	50	34	7933

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	41	16	14	9	61	22	2405
2019	Does not provide services to public	23	41	15	14	7	64	21	6082
2018	Provides services to public	20	40	17	12	10	60	22	2009
2018	Does not provide services to public	21	40	16	14	9	61	23	5202
2017	Provides services to public	19	39	17	13	11	59	24	2560
2017	Does not provide services to public	21	41	15	14	9	62	22	6152

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	37	16	9	9	1	66	18	2404
2019	Does not provide services to public	32	38	15	9	7	0	69	16	6099
2018	Provides services to public	28	38	17	9	7	1	67	17	1999
2018	Does not provide services to public	30	42	13	8	7	0	72	15	5207
2017	Provides services to public	26	38	15	9	11	1	65	20	2555
2017	Does not provide services to public	29	39	15	9	8	0	68	17	6146
2014	Provides services to public	24	40	17	10	9	1	64	19	3181
2014	Does not provide services to public	28	40	17	8	6	1	68	15	7680
2011	Provides services to public	29	41	15	8	7	1	70	15	3676
2011	Does not provide services to public	29	41	15	8	6	1	71	14	7932
2008	Provides services to public	35	38	12	7	7	1	73	15	2996
2008	Does not provide services to public	35	39	13	7	5	1	75	12	5818

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	29	16	18	20	45	39	2410
2019	Does not provide services to public	21	31	16	14	18	51	32	6106
2018	Provides services to public	14	29	17	15	25	43	40	1996
2018	Does not provide services to public	17	31	15	16	20	49	36	5201
2017	Provides services to public	13	28	16	17	26	41	43	2555
2017	Does not provide services to public	17	30	16	15	21	48	36	6152

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	35	11	5	7	77	12	2403
2019	Does not provide services to public	43	35	12	4	5	78	10	6077
2018	Provides services to public	40	38	12	5	6	77	11	1985
2018	Does not provide services to public	42	37	12	5	4	79	10	5180
2017	Provides services to public	42	36	11	5	5	78	11	2553
2017	Does not provide services to public	45	37	10	4	3	82	8	6142
2014	Provides services to public	51	32	10	3	4	83	7	3173
2014	Does not provide services to public	52	32	9	3	3	85	6	7673
2011	Provides services to public	54	33	8	3	2	87	5	3674
2011	Does not provide services to public	54	32	9	3	2	86	5	7934

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	32	15	17	19	48	37	2401
2019	Does not provide services to public	20	33	15	16	16	53	31	6089
2018	Provides services to public	15	30	15	18	22	45	40	2001
2018	Does not provide services to public	16	35	14	17	17	51	35	5197
2017	Provides services to public	14	32	14	19	20	46	39	2550
2017	Does not provide services to public	18	35	14	17	16	53	33	6136
2014	Provides services to public	11	31	15	23	19	43	42	3179
2014	Does not provide services to public	13	35	15	20	16	49	36	7680
2011	Provides services to public	20	35	15	16	14	55	30	3676
2011	Does not provide services to public	21	37	13	15	13	58	28	7930

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	28	19	14	19	1	47	34	2407
2019	Does not provide services to public	23	30	17	13	16	0	54	29	6105
2018	Provides services to public	17	29	17	16	22	0	45	38	1991
2018	Does not provide services to public	20	30	18	15	17	0	50	32	5173
2017	Provides services to public	16	28	18	16	21	0	45	37	2550
2017	Does not provide services to public	21	31	16	16	16	0	52	32	6134
2014	Provides services to public	16	31	18	19	17	0	46	35	3178
2014	Does not provide services to public	19	32	18	16	14	0	51	30	7684

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	33	21	16	14	0	0	49	30	2387
2019	Does not provide services to public	20	34	18	15	11	0	0	55	27	6031
2018	Provides services to public	15	28	19	17	21	0	0	43	38	1989
2018	Does not provide services to public	18	30	18	17	16	0	0	49	33	5188
2017	Provides services to public	15	29	20	18	18	0	0	44	36	2549
2017	Does not provide services to public	19	32	18	16	15	0	0	51	31	6134
2014	Provides services to public	15	32	20	18	14	0	0	47	33	3181
2014	Does not provide services to public	18	33	21	16	12	0	0	51	28	7678
2011	Provides services to public	23	39	18	11	7	1	0	63	19	3664
2011	Does not provide services to public	25	40	17	11	6	1	1	66	17	7920

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	39	15	7	7	70	14	2417
2019	Does not provide services to public	34	41	13	6	5	75	12	6113
2018	Provides services to public	29	40	17	7	7	69	14	2000
2018	Does not provide services to public	32	40	14	8	5	73	13	5205
2017	Provides services to public	29	42	13	8	7	71	15	2547
2017	Does not provide services to public	32	43	14	6	6	75	12	6126
2014	Provides services to public	34	43	13	5	4	77	10	3176
2014	Does not provide services to public	35	43	12	6	4	78	10	7670
2011	Provides services to public	40	43	9	4	4	83	8	3670
2011	Does not provide services to public	40	43	9	5	3	83	8	7927
2008	Provides services to public	39	44	8	6	3	83	9	3001
2008	Does not provide services to public	39	45	7	6	3	84	8	5818

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	30	23	9	7	1	61	16	2404
2019	Does not provide services to public	31	32	22	8	5	1	64	14	6069
2018	Provides services to public	27	34	21	9	7	2	62	16	2012
2018	Does not provide services to public	31	33	20	9	6	1	65	15	5213
2017	Provides services to public	28	37	19	9	5	2	66	14	2561
2017	Does not provide services to public	33	36	18	7	3	2	71	11	6159
2014	Provides services to public	25	37	23	9	5	1	63	14	3178
2014	Does not provide services to public	30	35	21	8	5	1	66	13	7680
2011	Provides services to public	29	34	21	9	6	1	63	16	3670
2011	Does not provide services to public	30	35	20	9	5	1	66	14	7936
2008	Provides services to public	20	34	25	12	8	1	54	20	2997
2008	Does not provide services to public	25	34	22	11	7	1	60	18	5815

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	29	31	14	5	1	1	19	50	2429
2019	Does not provide services to public	16	30	34	13	5	1	1	19	46	6119
2018	Provides services to public	18	32	33	11	4	0	1	16	51	2006
2018	Does not provide services to public	15	31	34	14	4	1	1	18	47	5204
2017	Provides services to public	19	32	31	11	4	1	2	15	52	2549
2017	Does not provide services to public	15	29	34	12	6	1	2	19	46	6128
2014	Provides services to public	15	35	34	11	4	1	1	15	51	3169
2014	Does not provide services to public	13	32	35	12	5	1	1	18	46	7673
2011	Provides services to public	14	33	32	13	5	1	2	18	48	3665
2011	Does not provide services to public	13	31	33	15	6	1	2	21	45	7915
2008	Provides services to public	18	34	32	11	3	1	1	15	53	2992
2008	Does not provide services to public	14	34	34	13	4	1	1	17	49	5814

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	26	27	14	6	2	1	21	51	2419
2019	Does not provide services to public	19	27	28	15	8	1	1	24	48	6107
2018	Provides services to public	24	30	27	13	5	1	1	18	55	2003
2018	Does not provide services to public	21	29	27	14	7	1	1	21	51	5184
2017	Provides services to public	24	28	28	13	5	1	2	18	53	2549
2017	Does not provide services to public	19	26	29	14	8	2	3	23	47	6117
2014	Provides services to public	19	31	30	12	5	2	1	18	51	3169
2014	Does not provide services to public	17	28	30	15	7	2	2	22	46	7675
2011	Provides services to public	16	27	28	17	9	2	2	26	45	3662
2011	Does not provide services to public	14	24	30	18	10	2	3	29	40	7903
2008	Provides services to public	19	29	30	14	6	1	1	20	49	2979
2008	Does not provide services to public	16	28	30	16	7	2	2	24	45	5810

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	27	26	15	6	2	2	22	51	2422
2019	Does not provide services to public	19	27	30	15	6	2	2	22	47	6097
2018	Provides services to public	23	27	29	11	5	2	2	16	53	1997
2018	Does not provide services to public	21	28	28	13	6	2	2	19	51	5187
2017	Provides services to public	23	28	26	13	5	2	3	19	54	2551
2017	Does not provide services to public	20	26	29	14	7	2	4	21	48	6124
2014	Provides services to public	23	30	28	11	4	2	2	16	55	3169
2014	Does not provide services to public	20	29	28	13	6	2	3	19	51	7672
2011	Provides services to public	22	27	26	13	6	2	3	20	52	3653
2011	Does not provide services to public	18	27	30	14	6	2	3	21	48	7902
2008	Provides services to public	22	29	29	13	4	1	2	18	52	2992
2008	Does not provide services to public	19	29	30	13	5	2	2	19	50	5805

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	17	34	24	10	1	3	36	29	2414
2019	Does not provide services to public	8	16	35	25	12	1	3	39	24	6092
2018	Provides services to public	11	16	36	24	8	1	4	33	29	1990
2018	Does not provide services to public	9	16	35	25	10	1	3	37	26	5169
2017	Provides services to public	11	18	34	22	8	1	6	33	31	2542
2017	Does not provide services to public	9	16	33	25	11	1	5	38	27	6103
2014	Provides services to public	10	19	37	23	7	1	3	31	31	3155
2014	Does not provide services to public	10	18	34	25	9	1	3	35	29	7641
2011	Provides services to public	12	20	33	21	9	2	4	32	34	3652
2011	Does not provide services to public	11	18	32	23	10	1	4	35	30	7889
2008	Provides services to public	12	23	36	19	7	1	2	27	36	2985
2008	Does not provide services to public	10	20	35	23	8	1	3	33	31	5794

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	25	24	14	7	1	2	22	53	2420
2019	Does not provide services to public	21	26	28	15	8	1	2	24	48	6107
2018	Provides services to public	30	27	25	11	5	1	2	16	58	2001
2018	Does not provide services to public	27	27	26	12	6	1	2	19	55	5183
2017	Provides services to public	26	26	27	12	5	1	3	18	54	2549
2017	Does not provide services to public	22	25	27	14	8	1	3	22	49	6128
2014	Provides services to public	26	30	26	11	4	1	2	16	57	3169
2014	Does not provide services to public	23	27	27	13	6	1	2	19	53	7667
2011	Provides services to public	19	27	29	13	8	1	3	22	48	3662
2011	Does not provide services to public	17	24	30	16	8	1	3	25	43	7904
2008	Provides services to public	24	28	29	13	4	1	2	17	53	2988
2008	Does not provide services to public	19	27	29	16	6	1	3	23	47	5801

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	21	26	17	9	2	2	27	46	2416
2019	Does not provide services to public	18	23	28	18	10	2	2	29	42	6096
2018	Provides services to public	21	25	27	18	6	1	2	25	47	2002
2018	Does not provide services to public	17	24	25	20	9	2	3	30	43	5169
2017	Provides services to public	18	22	26	19	8	2	4	29	43	2550
2017	Does not provide services to public	15	20	27	20	10	2	5	33	38	6125
2014	Provides services to public	14	22	29	21	9	1	3	32	38	3172
2014	Does not provide services to public	14	20	28	22	11	2	4	35	36	7666
2011	Provides services to public	18	24	26	17	9	2	3	28	44	3668
2011	Does not provide services to public	15	22	28	18	11	2	4	31	40	7913
2008	Provides services to public	21	27	27	16	6	1	2	22	50	2990
2008	Does not provide services to public	19	26	27	17	7	2	3	25	47	5803

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	25	29	14	7	2	2	22	48	2422
2019	Does not provide services to public	18	25	31	14	8	2	2	23	45	6099
2018	Provides services to public	24	28	28	11	5	2	3	17	54	2004
2018	Does not provide services to public	20	28	28	13	6	2	2	20	50	5188
2017	Provides services to public	22	24	30	13	4	3	5	19	49	2549
2017	Does not provide services to public	18	26	29	13	7	3	4	21	47	6122
2014	Provides services to public	20	28	30	12	5	2	3	18	51	3167
2014	Does not provide services to public	18	27	30	13	6	2	3	20	48	7651

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	18	33	26	9	1	2	36	30	2423
2019	Does not provide services to public	9	17	32	27	12	1	2	40	27	6109

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	14	8	2	3	0	4	86	6	2415
2019	Does not provide services to public	72	13	6	2	2	0	4	89	4	6109
2017	Provides services to public	67	16	7	2	3	1	5	88	5	2554
2017	Does not provide services to public	70	14	6	2	2	1	5	89	4	6156
2014	Provides services to public	65	16	7	3	3	1	5	86	6	3179
2014	Does not provide services to public	70	16	5	2	2	1	5	90	4	7684
2011	Provides services to public	68	15	6	3	3	1	4	88	6	3672
2011	Does not provide services to public	71	14	6	2	2	1	5	89	5	7925
2008	Provides services to public	67	12	5	3	4	1	8	87	8	3001
2008	Does not provide services to public	71	10	4	2	3	1	9	90	6	5812

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	26	21	16	20	2	1	41	37	2417
2019	Does not provide services to public	18	29	18	16	15	2	1	49	32	6110
2018	Provides services to public	9	28	19	18	23	2	1	39	42	2005
2018	Does not provide services to public	12	29	19	18	19	2	1	42	38	5196
2017	Provides services to public	12	27	19	17	22	2	1	40	41	2557
2017	Does not provide services to public	15	28	18	17	17	2	2	46	35	6157
2014	Provides services to public	16	30	19	17	15	2	1	48	33	3184
2014	Does not provide services to public	19	32	18	15	12	2	2	53	28	7686

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	29	15	16	16	1	0	52	32	2412
2019	Does not provide services to public	30	30	12	14	13	1	0	60	27	6107
2018	Provides services to public	20	29	15	16	20	0	0	49	36	1995
2018	Does not provide services to public	25	29	13	16	16	0	0	55	32	5194
2017	Provides services to public	21	28	15	15	20	1	1	50	35	2555
2017	Does not provide services to public	26	29	14	15	15	1	0	55	31	6158
2014	Provides services to public	25	30	14	16	14	1	0	55	30	3180
2014	Does not provide services to public	28	32	13	15	12	0	0	60	27	7681

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	37	14	16	10	60	26	2409
2019	Does not provide services to public	31	37	13	12	7	68	19	6109
2018	Provides services to public	19	37	17	14	12	56	26	1997
2018	Does not provide services to public	25	38	15	13	9	63	22	5187
2017	Provides services to public	18	37	16	14	15	55	29	2551
2017	Does not provide services to public	22	38	15	14	10	61	25	6143
2014	Provides services to public	19	42	17	14	8	61	22	3173
2014	Does not provide services to public	23	43	15	12	6	66	19	7679

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	37	20	11	9	1	60	20	2409
2019	Does not provide services to public	27	40	18	9	6	1	67	15	6106
2018	Provides services to public	17	40	21	9	11	1	59	20	2001
2018	Does not provide services to public	22	40	20	9	8	1	63	17	5193

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	30	21	7	7	1	2	63	15	2427
2019	Does not provide services to public	36	31	18	6	6	1	2	69	12	6128

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	31	17	11	11	0	0	61	23	2415
2019	Does not provide services to public	33	31	16	10	10	0	0	64	20	6118
2018	Provides services to public	24	33	15	12	15	0	0	57	27	2008
2018	Does not provide services to public	27	33	15	12	12	0	0	61	24	5187
2017	Provides services to public	24	33	15	13	14	0	1	58	27	2561
2017	Does not provide services to public	27	34	15	13	11	1	0	61	24	6158
2014	Provides services to public	23	35	17	14	11	1	0	58	24	3183
2014	Does not provide services to public	28	35	16	12	9	0	0	63	21	7683
2011	Provides services to public	25	36	15	13	10	0	0	61	24	3667
2011	Does not provide services to public	26	35	15	13	10	1	0	62	23	7927
2008	Provides services to public	26	35	13	13	13	0	0	62	26	2999
2008	Does not provide services to public	27	36	12	14	11	0	0	64	25	5818

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	27	20	8	9	1	1	62	18	2414
2019	Does not provide services to public	38	28	15	9	8	2	0	67	17	6119
2018	Provides services to public	28	31	17	12	12	1	0	59	24	2006
2018	Does not provide services to public	32	31	16	10	10	1	1	64	20	5188
2017	Provides services to public	28	31	17	10	12	1	1	60	23	2558
2017	Does not provide services to public	32	32	16	10	9	2	0	65	19	6161
2014	Provides services to public	26	33	18	11	10	2	0	61	21	3180
2014	Does not provide services to public	32	32	16	10	8	2	0	66	18	7684
2011	Provides services to public	29	33	16	9	9	2	1	64	19	3666
2011	Does not provide services to public	31	33	16	9	9	2	0	66	18	7928
2008	Provides services to public	27	32	15	11	12	2	0	61	24	3001
2008	Does not provide services to public	29	33	15	11	10	2	0	64	21	5818

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	31	15	11	11	1	0	62	22	2416
2019	Does not provide services to public	35	32	14	11	8	0	0	67	19	6085
2018	Provides services to public	27	31	17	13	12	0	0	58	25	2001
2018	Does not provide services to public	30	33	15	12	10	0	0	63	22	5179
2017	Provides services to public	28	33	15	11	12	0	1	61	24	2559
2017	Does not provide services to public	31	33	14	11	10	1	0	65	21	6152
2014	Provides services to public	26	34	16	13	9	1	0	61	22	3181
2014	Does not provide services to public	30	35	14	12	8	1	0	66	20	7687
2011	Provides services to public	28	36	14	12	9	0	1	65	22	3669
2011	Does not provide services to public	30	35	13	12	9	1	0	66	21	7922
2008	Provides services to public	27	36	12	12	13	0	0	63	25	2999
2008	Does not provide services to public	28	35	12	14	11	0	0	64	25	5811

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	13	6	1	4	1	2	89	5	2413
2019	Does not provide services to public	78	12	5	1	2	0	3	92	2	6101
2017	Provides services to public	72	15	5	1	3	1	3	90	5	2558
2017	Does not provide services to public	76	13	5	1	2	0	3	92	3	6144
2014	Provides services to public	70	16	6	1	3	1	3	90	4	3177
2014	Does not provide services to public	76	13	4	1	2	0	3	93	3	7685
2011	Provides services to public	73	14	5	1	3	1	3	91	4	3668
2011	Does not provide services to public	76	12	5	1	2	1	4	92	3	7928
2008	Provides services to public	77	9	3	1	3	0	6	92	5	2997
2008	Does not provide services to public	79	8	3	1	2	1	7	94	3	5817

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	21	14	7	14	2	7	62	22	2417
2019	Does not provide services to public	39	21	14	6	9	3	8	68	17	6117
2017	Provides services to public	26	25	13	7	15	3	10	59	25	2556
2017	Does not provide services to public	34	24	12	7	10	4	10	67	19	6153
2014	Provides services to public	27	26	14	9	13	3	9	60	24	3180
2014	Does not provide services to public	34	24	14	6	9	3	10	66	17	7685
2011	Provides services to public	26	27	14	10	15	2	6	58	27	3678
2011	Does not provide services to public	30	27	13	9	12	2	6	62	23	7935

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	26	15	6	11	2	0	68	17	2417
2019	Does not provide services to public	45	27	13	5	8	2	0	73	13	6119
2018	Provides services to public	33	28	15	9	13	1	0	62	22	2001
2018	Does not provide services to public	38	28	16	7	10	1	0	67	17	5174
2017	Provides services to public	34	28	16	7	14	2	1	63	21	2558
2017	Does not provide services to public	39	28	14	6	10	2	0	69	17	6158

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	31	15	9	10	0	66	18	2420
2019	Does not provide services to public	39	31	14	8	8	0	70	16	6123
2018	Provides services to public	29	29	17	11	13	0	59	25	2005
2018	Does not provide services to public	34	30	16	10	11	0	64	20	5183
2017	Provides services to public	31	29	17	9	13	1	61	22	2556
2017	Does not provide services to public	36	30	15	9	10	1	66	18	6144
2014	Provides services to public	30	32	18	9	9	1	63	18	3180
2014	Does not provide services to public	36	32	15	8	7	1	68	16	7678

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	48	17	13	6	0	0	63	20	405
2019	Does not provide services to public	17	48	15	13	5	1	1	66	18	1391

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	26	17	14	22	3	45	38	2426
2019	Does not provide services to public	20	29	17	14	18	3	50	33	6111
2018	Provides services to public	14	26	17	15	25	3	41	42	2012
2018	Does not provide services to public	16	26	17	15	22	3	44	39	5205
2017	Provides services to public	13	25	18	15	24	4	40	41	2559
2017	Does not provide services to public	16	28	18	16	19	3	45	36	6159
2014	Provides services to public	13	27	20	17	18	3	42	37	3179
2014	Does not provide services to public	16	31	18	16	15	4	49	32	7680
2011	Provides services to public	15	29	19	16	18	3	45	35	3673
2011	Does not provide services to public	15	30	19	16	16	4	47	33	7932

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	25	17	16	25	1	41	42	2423
2019	Does not provide services to public	19	27	17	15	21	1	46	37	6095
2018	Provides services to public	12	23	18	18	28	1	36	46	2013
2018	Does not provide services to public	15	25	17	17	25	1	40	43	5195
2017	Provides services to public	11	23	17	18	28	2	35	47	2559
2017	Does not provide services to public	14	26	17	19	22	1	40	42	6152
2014	Provides services to public	12	24	21	19	23	2	37	42	3180
2014	Does not provide services to public	14	28	19	19	18	2	43	38	7682
2011	Provides services to public	16	28	19	15	20	2	45	36	3670
2011	Does not provide services to public	16	30	19	15	18	2	47	34	7932
2008	Provides services to public	14	29	18	16	22	1	44	38	3000
2008	Does not provide services to public	16	31	17	16	18	2	48	35	5812

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	23	19	17	26	2	36	44	2410
2019	Does not provide services to public	14	25	19	18	22	2	40	41	6082
2018	Provides services to public	9	20	21	19	29	2	30	49	2002
2018	Does not provide services to public	11	22	20	20	26	2	34	46	5194
2017	Provides services to public	9	19	19	21	28	3	30	51	2554
2017	Does not provide services to public	10	24	20	21	22	3	35	44	6146
2014	Provides services to public	8	22	21	23	24	2	31	48	3184
2014	Does not provide services to public	10	25	21	22	19	2	36	43	7677
2011	Provides services to public	10	28	22	19	18	3	39	38	3672
2011	Does not provide services to public	10	30	20	20	17	3	41	38	7928
2008	Provides services to public	8	27	19	23	21	2	35	45	2998
2008	Does not provide services to public	7	30	19	23	18	3	39	42	5814

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	22	17	19	29	1	35	49	2418
2019	Does not provide services to public	13	25	16	18	26	1	39	45	6087
2018	Provides services to public	9	21	18	20	32	1	30	52	2003
2018	Does not provide services to public	10	23	16	20	30	1	33	51	5190
2017	Provides services to public	9	22	17	19	32	2	31	52	2554
2017	Does not provide services to public	10	24	17	21	27	2	34	49	6152
2014	Provides services to public	8	24	18	21	27	2	33	48	3182
2014	Does not provide services to public	9	25	19	23	23	2	35	46	7678
2011	Provides services to public	11	29	17	21	20	1	41	41	3671
2011	Does not provide services to public	10	30	17	20	20	2	41	41	7926
2008	Provides services to public	10	32	14	23	21	1	42	44	3002
2008	Does not provide services to public	9	32	14	24	19	2	42	44	5808

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	14	10	8	14	19	6	58	28	2422
2019	Does not provide services to public	28	15	11	8	10	21	6	59	26	6130

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	35	23	12	11	1	0	53	23	2421
2019	Does not provide services to public	19	38	20	13	9	1	0	57	22	6115
2018	Provides services to public	15	36	22	15	12	0	0	51	27	2002
2018	Does not provide services to public	16	38	19	14	12	1	0	54	26	5194
2017	Provides services to public	15	35	20	14	14	1	1	51	29	2558
2017	Does not provide services to public	17	37	20	13	11	1	0	55	25	6144
2014	Provides services to public	16	35	21	15	11	1	0	52	26	3182
2014	Does not provide services to public	17	37	22	13	9	1	0	55	23	7685
2011	Provides services to public	22	41	18	10	7	1	0	64	18	3670
2011	Does not provide services to public	22	42	17	10	7	1	0	65	17	7927

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	23	20	25	23	1	0	31	48	2412
2019	Does not provide services to public	9	26	20	24	19	1	0	36	44	6105

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	33	17	13	15	1	1	54	29	2415
2019	Does not provide services to public	24	35	16	13	10	1	0	60	24	6117
2018	Provides services to public	19	35	17	15	14	1	0	54	29	2008
2018	Does not provide services to public	23	37	15	12	12	1	1	60	24	5193
2017	Provides services to public	22	34	15	13	13	2	1	58	27	2551
2017	Does not provide services to public	25	38	14	11	9	2	0	65	21	6140
2014	Provides services to public	23	37	16	12	9	3	0	62	22	3180
2014	Does not provide services to public	27	39	14	10	7	3	1	68	17	7681
2011	Provides services to public	28	37	14	10	8	2	1	67	18	3666
2011	Does not provide services to public	28	37	13	10	8	3	1	68	18	7920
2008	Provides services to public	25	35	13	12	12	3	0	62	25	2998
2008	Does not provide services to public	26	37	12	12	10	3	1	65	22	5815

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	29	20	15	17	1	46	33	2419
2019	Does not provide services to public	20	33	20	13	14	1	53	27	6103
2018	Provides services to public	16	32	20	15	17	0	48	32	1998
2018	Does not provide services to public	18	33	19	15	14	0	52	29	5190

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	22	18	18	26	3	1	36	46	2420
2019	Does not provide services to public	14	25	17	16	22	4	1	41	40	6107
2018	Provides services to public	12	23	17	17	29	2	0	36	47	2006
2018	Does not provide services to public	12	24	18	19	24	3	1	37	44	5202
2017	Provides services to public	12	25	16	17	26	3	1	38	45	2551
2017	Does not provide services to public	13	25	17	18	22	4	1	40	42	6141
2014	Provides services to public	11	26	18	19	22	3	1	38	43	3182
2014	Does not provide services to public	12	28	17	18	19	5	1	42	39	7682
2011	Provides services to public	13	26	17	18	19	5	1	42	40	3670
2011	Does not provide services to public	12	26	18	19	18	6	2	41	39	7933

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	24	19	17	25	2	0	38	43	2419
2019	Does not provide services to public	16	27	18	16	20	2	0	44	37	6112
2018	Provides services to public	10	23	20	19	26	1	0	34	46	2003
2018	Does not provide services to public	12	25	19	20	23	1	0	38	43	5194
2017	Provides services to public	12	24	18	19	24	2	0	37	44	2555
2017	Does not provide services to public	14	27	19	19	18	2	0	42	38	6151
2014	Provides services to public	11	25	21	20	21	2	0	37	42	3182
2014	Does not provide services to public	13	27	21	19	17	3	0	41	38	7681
2011	Provides services to public	15	32	18	17	15	2	0	49	33	3673
2011	Does not provide services to public	16	32	18	17	14	2	1	49	32	7928
2008	Provides services to public	12	32	18	20	18	1	0	44	38	2998
2008	Does not provide services to public	13	34	18	19	15	1	0	47	35	5814

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	28	18	13	24	1	1	43	38	2417
2019	Does not provide services to public	18	28	17	14	20	2	2	47	35	6125
2018	Provides services to public	14	26	18	16	23	1	1	41	41	2006
2018	Does not provide services to public	14	28	17	16	22	1	1	43	39	5194
2017	Provides services to public	13	26	16	16	26	2	2	40	44	2558
2017	Does not provide services to public	15	27	17	16	20	2	2	44	38	6147
2014	Provides services to public	12	27	18	17	22	2	2	41	41	3182
2014	Does not provide services to public	14	29	17	16	20	3	2	45	37	7678
2011	Provides services to public	19	33	14	15	17	1	2	53	32	3671
2011	Does not provide services to public	19	33	15	14	15	2	2	53	31	7931
2008	Provides services to public	16	37	13	14	17	1	1	55	32	2996
2008	Does not provide services to public	16	39	13	14	15	1	1	57	29	5811

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	24	19	9	7	1	4	64	16	2419
2019	Does not provide services to public	42	25	17	6	5	1	4	71	12	6112

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	8	8	5	9	4	14	74	17	2417
2019	Does not provide services to public	54	8	6	5	7	3	16	78	14	6101

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	22	19	12	12	2	4	54	25	2413
2019	Does not provide services to public	34	24	19	9	8	2	4	62	18	6113

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	21	19	13	13	3	4	51	28	2406
2019	Does not provide services to public	32	23	19	10	10	3	4	59	21	6085

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	19	18	13	15	4	5	50	30	2405
2019	Does not provide services to public	33	19	18	11	11	4	5	57	24	6099

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	16	11	4	5	3	6	79	10	2412
2019	Does not provide services to public	59	17	10	4	3	3	5	83	7	6102

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	13	11	6	9	4	5	72	16	2410
2019	Does not provide services to public	61	12	9	4	6	4	4	79	11	6082

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	12	9	4	7	4	8	78	12	2403
2019	Does not provide services to public	66	10	6	3	4	3	9	86	8	6093

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	30	22	17	18	3	0	41	36	2425
2019	Does not provide services to public	14	34	21	15	13	2	1	49	29	6126
2018	Provides services to public	11	25	24	15	22	2	0	37	38	2008
2018	Does not provide services to public	12	30	23	15	17	2	0	43	33	5192
2017	Provides services to public	11	26	22	17	21	3	0	38	39	2555
2017	Does not provide services to public	13	30	23	15	16	3	0	44	32	6155

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	33	21	12	13	2	53	25	2411
2019	Does not provide services to public	23	36	18	11	10	1	60	21	6095
2018	Provides services to public	22	35	20	10	11	1	58	21	2006
2018	Does not provide services to public	23	39	19	10	8	1	63	18	5179
2017	Provides services to public	19	38	18	11	11	2	59	23	2562
2017	Does not provide services to public	23	41	17	10	7	2	65	17	6140
2014	Provides services to public	24	39	17	10	8	2	64	18	3184
2014	Does not provide services to public	28	39	17	9	6	2	68	15	7686
2011	Provides services to public	22	36	19	12	9	2	59	21	3669
2011	Does not provide services to public	24	38	19	10	8	2	63	18	7928

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	34	21	7	10	2	1	61	17	2411
2019	Does not provide services to public	28	37	19	7	6	2	1	66	14	6101
2018	Provides services to public	25	35	21	7	9	2	0	62	16	2005
2018	Does not provide services to public	27	39	20	6	6	1	0	67	13	5199
2017	Provides services to public	21	35	22	8	11	3	1	58	20	2552
2017	Does not provide services to public	27	35	21	7	7	3	1	64	15	6151
2014	Provides services to public	27	38	18	7	7	3	1	67	15	3180
2014	Does not provide services to public	31	38	17	6	4	3	1	72	11	7678

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	34	16	10	14	1	60	24	2420
2019	Does not provide services to public	31	35	14	10	10	0	66	19	6115
2018	Provides services to public	22	37	17	10	14	0	59	24	2004
2018	Does not provide services to public	26	38	15	10	10	0	64	21	5179
2017	Provides services to public	20	39	15	11	14	0	60	25	2558
2017	Does not provide services to public	26	39	13	11	10	0	65	21	6145
2014	Provides services to public	24	39	16	11	9	0	63	21	3182
2014	Does not provide services to public	30	39	14	10	7	0	69	17	7677
2011	Provides services to public	26	41	15	9	9	0	67	19	3668
2011	Does not provide services to public	30	39	14	9	8	0	69	17	7923
2008	Provides services to public	22	38	16	12	12	0	60	24	2996
2008	Does not provide services to public	25	42	14	11	8	0	67	20	5800

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	25	21	16	21	1	42	37	2416
2019	Does not provide services to public	20	28	20	14	18	1	48	32	6124
2018	Provides services to public	15	23	22	16	23	0	39	40	2006
2018	Does not provide services to public	16	27	21	16	19	0	44	35	5184
2017	Provides services to public	13	25	22	16	23	1	39	40	2554
2017	Does not provide services to public	17	28	20	16	18	1	45	34	6149
2014	Provides services to public	15	30	22	16	16	1	45	33	3184
2014	Does not provide services to public	17	33	20	16	13	0	51	29	7687
2011	Provides services to public	20	35	21	13	11	1	55	24	3670
2011	Does not provide services to public	22	34	21	12	11	1	56	23	7929

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	28	20	15	19	0	46	34	2410
2019	Does not provide services to public	21	30	19	14	14	0	52	29	6095
2018	Provides services to public	15	27	21	17	20	0	42	36	2002
2018	Does not provide services to public	17	30	21	16	16	0	47	32	5156
2017	Provides services to public	13	29	21	18	19	0	42	37	2557
2017	Does not provide services to public	17	32	19	17	15	0	49	32	6143
2014	Provides services to public	14	32	22	17	14	1	47	31	3183
2014	Does not provide services to public	17	35	20	16	11	0	52	27	7679
2011	Provides services to public	19	37	20	13	10	0	57	23	3669
2011	Does not provide services to public	21	38	18	13	10	0	59	23	7929
2008	Provides services to public	18	39	16	16	11	0	57	27	3002
2008	Does not provide services to public	20	40	16	15	8	0	60	23	5815

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	21	21	14	20	3	1	42	36	2419
2019	Does not provide services to public	22	24	20	14	15	4	1	49	31	6121
2018	Provides services to public	18	20	20	17	22	2	0	40	39	2006
2018	Does not provide services to public	19	22	21	16	18	3	0	43	35	5192
2017	Provides services to public	16	23	20	16	20	4	1	41	38	2555
2017	Does not provide services to public	20	24	21	14	16	4	1	46	32	6143
2014	Provides services to public	18	24	21	14	17	4	1	45	33	3182
2014	Does not provide services to public	20	26	21	15	14	4	1	48	30	7688
2011	Provides services to public	22	28	18	13	13	4	1	53	28	3671
2011	Does not provide services to public	23	27	19	13	12	4	1	53	27	7931
2008	Provides services to public	19	30	18	15	12	5	0	52	29	3000
2008	Does not provide services to public	21	31	18	15	10	6	1	55	26	5809

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	20	45	35	2427
2019	Does not provide services to public	18	46	35	6131
2018	Provides services to public	18	46	36	2012
2018	Does not provide services to public	19	46	35	5220
2017	Provides services to public	19	48	33	2560
2017	Does not provide services to public	19	49	33	6157
2014	Provides services to public	16	51	32	3183
2014	Does not provide services to public	19	49	32	7685
2011	Provides services to public	21	52	27	3673
2011	Does not provide services to public	22	48	30	7938

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	20	32	23	14	5	6	489
2019	Does not provide services to public	21	31	24	6	9	9	1234
2018	Provides services to public	23	29	20	16	4	8	388
2018	Does not provide services to public	21	33	25	9	5	7	1097
2017	Provides services to public	22	30	22	14	4	8	490
2017	Does not provide services to public	24	31	23	11	5	6	1231
2014	Provides services to public	24	27	23	13	9999	12	554
2014	Does not provide services to public	22	31	23	13	9999	11	1588
2011	Provides services to public	23	43	19	8	9999	8	809
2011	Does not provide services to public	17	45	23	7	9999	8	1859

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	50	10	5	3	1	2	82	8	2412
2019	Does not provide services to public	31	49	9	5	2	1	3	82	8	6101

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	36	14	7	8	3	2	70	15	2404
2019	Does not provide services to public	38	33	12	7	5	3	3	75	13	6089

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	2414
2019	Does not provide services to public	24	76	6118
2018	Provides services to public	36	64	2005
2018	Does not provide services to public	30	70	5210

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	57	43	630
2019	Does not provide services to public	57	43	1301
2018	Provides services to public	59	41	598
2018	Does not provide services to public	56	44	1323

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	67	33	630
2019	Does not provide services to public	63	37	1301
2018	Provides services to public	69	31	598
2018	Does not provide services to public	63	37	1323

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	630
2019	Does not provide services to public	11	89	1301
2018	Provides services to public	8	92	598
2018	Does not provide services to public	11	89	1323

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	630
2019	Does not provide services to public	32	68	1301
2018	Provides services to public	39	61	598
2018	Does not provide services to public	31	69	1323

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	630
2019	Does not provide services to public	10	90	1301
2018	Provides services to public	11	89	598
2018	Does not provide services to public	8	92	1323

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	630
2019	Does not provide services to public	8	92	1301
2018	Provides services to public	16	84	598
2018	Does not provide services to public	8	92	1323

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	630
2019	Does not provide services to public	5	95	1301
2018	Provides services to public	7	93	598
2018	Does not provide services to public	4	96	1323

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	622
2019	Does not provide services to public	44	56	1284
2018	Provides services to public	47	53	599
2018	Does not provide services to public	43	57	1324

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	622
2019	Does not provide services to public	38	62	1284
2018	Provides services to public	45	55	599
2018	Does not provide services to public	37	63	1324

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	622
2019	Does not provide services to public	48	52	1284
2018	Provides services to public	54	46	599
2018	Does not provide services to public	51	49	1324

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	622
2019	Does not provide services to public	44	56	1284
2018	Provides services to public	46	54	599
2018	Does not provide services to public	44	56	1324

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	622
2019	Does not provide services to public	33	67	1284
2018	Provides services to public	38	62	599
2018	Does not provide services to public	36	64	1324

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	64	36	622
2019	Does not provide services to public	60	40	1284
2018	Provides services to public	72	28	599
2018	Does not provide services to public	64	36	1324

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	622
2019	Does not provide services to public	44	56	1284
2018	Provides services to public	52	48	599
2018	Does not provide services to public	45	55	1324

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	622
2019	Does not provide services to public	7	93	1284
2018	Provides services to public	10	90	599
2018	Does not provide services to public	6	94	1324

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	622
2019	Does not provide services to public	15	85	1284
2018	Provides services to public	19	81	599
2018	Does not provide services to public	16	84	1324

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	622
2019	Does not provide services to public	21	79	1284
2018	Provides services to public	26	74	599
2018	Does not provide services to public	20	80	1324

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	60	40	622
2019	Does not provide services to public	52	48	1284
2018	Provides services to public	60	40	599
2018	Does not provide services to public	53	47	1324

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	622
2019	Does not provide services to public	35	65	1284
2018	Provides services to public	38	62	599
2018	Does not provide services to public	37	63	1324

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	622
2019	Does not provide services to public	19	81	1284
2018	Provides services to public	18	82	599
2018	Does not provide services to public	15	85	1324

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	615
2019	Does not provide services to public	44	56	1276
2018	Provides services to public	45	55	599
2018	Does not provide services to public	44	56	1321

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	615
2019	Does not provide services to public	30	70	1276
2018	Provides services to public	29	71	599
2018	Does not provide services to public	31	69	1321

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	615
2019	Does not provide services to public	7	93	1276
2018	Provides services to public	9	91	599
2018	Does not provide services to public	6	94	1321

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	615
2019	Does not provide services to public	29	71	1276
2018	Provides services to public	32	68	599
2018	Does not provide services to public	27	73	1321

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	615
2019	Does not provide services to public	14	86	1276
2018	Provides services to public	13	87	599
2018	Does not provide services to public	14	86	1321

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	615
2019	Does not provide services to public	11	89	1276
2018	Provides services to public	11	89	599
2018	Does not provide services to public	9	91	1321

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	615
2019	Does not provide services to public	19	81	1276
2018	Provides services to public	21	79	599
2018	Does not provide services to public	18	82	1321

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	615
2019	Does not provide services to public	14	86	1276
2018	Provides services to public	14	86	599
2018	Does not provide services to public	14	86	1321

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	615
2019	Does not provide services to public	27	73	1276
2018	Provides services to public	26	74	599
2018	Does not provide services to public	27	73	1321

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	536
2019	Does not provide services to public	11	89	1148
2018	Provides services to public	11	89	532
2018	Does not provide services to public	11	89	1213

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	536
2019	Does not provide services to public	15	85	1148
2018	Provides services to public	12	88	532
2018	Does not provide services to public	15	85	1213

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	536
2019	Does not provide services to public	9	91	1148
2018	Provides services to public	9	91	532
2018	Does not provide services to public	9	91	1213

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	536
2019	Does not provide services to public	6	94	1148
2018	Provides services to public	5	95	532
2018	Does not provide services to public	7	93	1213

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	536
2019	Does not provide services to public	7	93	1148
2018	Provides services to public	7	93	532
2018	Does not provide services to public	7	93	1213

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	536
2019	Does not provide services to public	6	94	1148
2018	Provides services to public	7	93	532
2018	Does not provide services to public	7	93	1213

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	536
2019	Does not provide services to public	6	94	1148
2018	Provides services to public	8	92	532
2018	Does not provide services to public	4	96	1213

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	536
2019	Does not provide services to public	11	89	1148
2018	Provides services to public	11	89	532
2018	Does not provide services to public	10	90	1213

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	536
2019	Does not provide services to public	14	86	1148
2018	Provides services to public	16	84	532
2018	Does not provide services to public	11	89	1213

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	536
2019	Does not provide services to public	35	65	1148
2018	Provides services to public	39	61	532
2018	Does not provide services to public	38	62	1213

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	536
2019	Does not provide services to public	12	88	1148
2018	Provides services to public	14	86	532
2018	Does not provide services to public	11	89	1213

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	536
2019	Does not provide services to public	51	49	1148
2018	Provides services to public	52	48	532
2018	Does not provide services to public	52	48	1213

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	536
2019	Does not provide services to public	2	98	1148
2018	Provides services to public	5	95	532
2018	Does not provide services to public	2	98	1213

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	536
2019	Does not provide services to public	64	36	1148
2018	Provides services to public	61	39	532
2018	Does not provide services to public	65	35	1213

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	536
2019	Does not provide services to public	4	96	1148
2018	Provides services to public	5	95	532
2018	Does not provide services to public	4	96	1213

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	536
2019	Does not provide services to public	14	86	1148
2018	Provides services to public	15	85	532
2018	Does not provide services to public	14	86	1213

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	2401
2019	Does not provide services to public	31	69	6097

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	18	20	15	25	9	3	32	45	2424
2019	Does not provide services to public	12	20	21	15	18	12	3	37	38	6137
2018	Provides services to public	8	19	23	16	25	7	1	30	45	2007
2018	Does not provide services to public	9	20	22	16	22	8	2	32	43	5207
2017	Provides services to public	8	18	22	14	24	10	4	30	44	2561
2017	Does not provide services to public	10	20	21	13	19	13	4	36	39	6162
2014	Provides services to public	9	21	22	15	18	12	3	35	39	3179
2014	Does not provide services to public	11	22	23	12	15	14	4	39	33	7681

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	27	19	15	18	3	1	45	35	2419
2019	Does not provide services to public	21	28	20	12	15	3	0	51	28	6122
2018	Provides services to public	15	28	21	15	19	2	0	44	35	2007
2018	Does not provide services to public	17	29	20	14	17	2	0	47	33	5196
2017	Provides services to public	13	26	20	15	21	5	1	41	38	2556
2017	Does not provide services to public	16	28	20	13	17	5	1	47	32	6150
2014	Provides services to public	14	28	21	15	16	5	1	45	33	3172
2014	Does not provide services to public	17	30	22	13	12	6	1	50	27	7674
2011	Provides services to public	20	37	18	12	10	3	0	59	23	3666
2011	Does not provide services to public	21	38	18	11	9	3	0	61	21	7928

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	2414
2019	Does not provide services to public	13	87	6111
2018	Provides services to public	19	81	2004
2018	Does not provide services to public	13	87	5198

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	336
2019	Does not provide services to public	45	55	622
2018	Provides services to public	50	50	286
2018	Does not provide services to public	39	61	542

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	81	19	336
2019	Does not provide services to public	76	24	622
2018	Provides services to public	74	26	286
2018	Does not provide services to public	74	26	542

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	336
2019	Does not provide services to public	8	92	622
2018	Provides services to public	4	96	286
2018	Does not provide services to public	4	96	542

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	336
2019	Does not provide services to public	23	77	622
2018	Provides services to public	28	72	286
2018	Does not provide services to public	20	80	542

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	336
2019	Does not provide services to public	11	89	622
2018	Provides services to public	13	87	286
2018	Does not provide services to public	10	90	542

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	336
2019	Does not provide services to public	7	93	622
2018	Provides services to public	14	86	286
2018	Does not provide services to public	6	94	542

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	336
2019	Does not provide services to public	8	92	622
2018	Provides services to public	7	93	286
2018	Does not provide services to public	9	91	542

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	330
2019	Does not provide services to public	36	64	607
2018	Provides services to public	38	62	287
2018	Does not provide services to public	34	66	542

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	330
2019	Does not provide services to public	23	77	607
2018	Provides services to public	26	74	287
2018	Does not provide services to public	21	79	542

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	330
2019	Does not provide services to public	23	77	607
2018	Provides services to public	24	76	287
2018	Does not provide services to public	22	78	542

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	330
2019	Does not provide services to public	9	91	607
2018	Provides services to public	11	89	287
2018	Does not provide services to public	7	93	542

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	330
2019	Does not provide services to public	20	80	607
2018	Provides services to public	18	82	287
2018	Does not provide services to public	18	82	542

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	330
2019	Does not provide services to public	35	65	607
2018	Provides services to public	35	65	287
2018	Does not provide services to public	33	67	542

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	330
2019	Does not provide services to public	6	94	607
2018	Provides services to public	11	89	287
2018	Does not provide services to public	6	94	542

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	330
2019	Does not provide services to public	3	97	607
2018	Provides services to public	4	96	287
2018	Does not provide services to public	3	97	542

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	330
2019	Does not provide services to public	11	89	607
2018	Provides services to public	16	84	287
2018	Does not provide services to public	7	93	542

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	330
2019	Does not provide services to public	15	85	607
2018	Provides services to public	16	84	287
2018	Does not provide services to public	10	90	542

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	330
2019	Does not provide services to public	17	83	607
2018	Provides services to public	22	78	287
2018	Does not provide services to public	18	82	542

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	330
2019	Does not provide services to public	17	83	607
2018	Provides services to public	18	82	287
2018	Does not provide services to public	15	85	542

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	328
2019	Does not provide services to public	29	71	603
2018	Provides services to public	30	70	287
2018	Does not provide services to public	24	76	542

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	328
2019	Does not provide services to public	19	81	603
2018	Provides services to public	21	79	287
2018	Does not provide services to public	16	84	542

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	328
2019	Does not provide services to public	5	95	603
2018	Provides services to public	4	96	287
2018	Does not provide services to public	4	96	542

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	328
2019	Does not provide services to public	23	77	603
2018	Provides services to public	26	74	287
2018	Does not provide services to public	22	78	542

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	328
2019	Does not provide services to public	6	94	603
2018	Provides services to public	6	94	287
2018	Does not provide services to public	6	94	542

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	328
2019	Does not provide services to public	7	93	603
2018	Provides services to public	9	91	287
2018	Does not provide services to public	8	92	542

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	328
2019	Does not provide services to public	12	88	603
2018	Provides services to public	15	85	287
2018	Does not provide services to public	9	91	542

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	328
2019	Does not provide services to public	9	91	603
2018	Provides services to public	10	90	287
2018	Does not provide services to public	8	92	542

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	328
2019	Does not provide services to public	43	57	603
2018	Provides services to public	41	59	287
2018	Does not provide services to public	51	49	542

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	270
2019	Does not provide services to public	6	94	527
2018	Provides services to public	6	94	256
2018	Does not provide services to public	6	94	493

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	270
2019	Does not provide services to public	9	91	527
2018	Provides services to public	6	94	256
2018	Does not provide services to public	9	91	493

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	270
2019	Does not provide services to public	4	96	527
2018	Provides services to public	3	97	256
2018	Does not provide services to public	3	97	493

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	270
2019	Does not provide services to public	3	97	527
2018	Provides services to public	3	97	256
2018	Does not provide services to public	2	98	493

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	270
2019	Does not provide services to public	2	98	527
2018	Provides services to public	4	96	256
2018	Does not provide services to public	2	98	493

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	270
2019	Does not provide services to public	3	97	527
2018	Provides services to public	4	96	256
2018	Does not provide services to public	3	97	493

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	270
2019	Does not provide services to public	4	96	527
2018	Provides services to public	5	95	256
2018	Does not provide services to public	3	97	493

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	270
2019	Does not provide services to public	10	90	527
2018	Provides services to public	11	89	256
2018	Does not provide services to public	8	92	493

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	270
2019	Does not provide services to public	12	88	527
2018	Provides services to public	16	84	256
2018	Does not provide services to public	10	90	493

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	270
2019	Does not provide services to public	39	61	527
2018	Provides services to public	34	66	256
2018	Does not provide services to public	29	71	493

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	270
2019	Does not provide services to public	10	90	527
2018	Provides services to public	13	87	256
2018	Does not provide services to public	11	89	493

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	270
2019	Does not provide services to public	49	51	527
2018	Provides services to public	47	53	256
2018	Does not provide services to public	44	56	493

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	270
2019	Does not provide services to public	2	98	527
2018	Provides services to public	4	96	256
2018	Does not provide services to public	1	99	493

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	68	32	270
2019	Does not provide services to public	68	32	527
2018	Provides services to public	66	34	256
2018	Does not provide services to public	67	33	493

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	270
2019	Does not provide services to public	4	96	527
2018	Provides services to public	6	94	256
2018	Does not provide services to public	3	97	493

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	270
2019	Does not provide services to public	12	88	527
2018	Provides services to public	13	87	256
2018	Does not provide services to public	15	85	493

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	2402
2019	Does not provide services to public	18	82	6103

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	20	25	10	16	13	4	38	31	2412
2019	Does not provide services to public	14	20	27	9	11	15	4	42	25	6118
2018	Provides services to public	10	21	31	10	16	10	2	35	29	2004
2018	Does not provide services to public	11	22	29	9	12	13	2	40	26	5190
2017	Provides services to public	10	21	26	9	15	15	4	38	29	2560
2017	Does not provide services to public	12	22	27	8	10	17	5	43	23	6152
2014	Provides services to public	12	22	27	9	10	17	4	42	24	3181
2014	Does not provide services to public	13	23	26	8	7	20	4	47	20	7685

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	27	23	10	14	6	1	49	26	2406
2019	Does not provide services to public	23	29	23	9	10	6	1	56	20	6114
2018	Provides services to public	16	30	26	9	15	4	0	47	25	2002
2018	Does not provide services to public	19	30	24	10	11	5	1	52	23	5187
2017	Provides services to public	15	28	23	9	14	7	2	48	26	2548
2017	Does not provide services to public	19	31	23	9	9	8	1	55	20	6148
2014	Provides services to public	16	31	23	9	10	9	1	53	21	3173
2014	Does not provide services to public	20	31	24	8	7	9	1	57	17	7676
2011	Provides services to public	25	40	17	8	6	4	0	67	15	3672
2011	Does not provide services to public	26	39	18	7	5	5	0	69	12	7923

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	19	19	16	31	0	1	33	48	2424
2019	Does not provide services to public	15	22	21	15	26	0	1	37	42	6121
2018	Provides services to public	12	15	18	17	36	1	1	27	54	2015
2018	Does not provide services to public	12	18	21	17	31	0	1	30	49	5208
2017	Provides services to public	12	16	16	17	37	1	1	28	55	2558
2017	Does not provide services to public	15	18	17	17	32	0	1	33	50	6151

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	25	25	16	15	1	43	32	2425
2019	Does not provide services to public	19	28	26	14	12	1	47	26	6129
2018	Provides services to public	15	25	29	16	14	1	41	30	2015
2018	Does not provide services to public	17	26	29	16	11	1	43	27	5205
2017	Provides services to public	16	25	27	16	14	2	41	31	2549
2017	Does not provide services to public	18	27	27	16	12	1	45	28	6141

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	30	23	10	10	0	3	56	20	2407
2019	Does not provide services to public	26	32	22	10	8	0	2	59	18	6077
2018	Provides services to public	21	29	26	13	9	1	2	51	23	1999
2018	Does not provide services to public	23	31	25	12	8	0	2	55	20	5165
2017	Provides services to public	20	30	24	14	9	1	3	52	24	2544
2017	Does not provide services to public	25	29	23	11	8	1	3	56	20	6136

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	19	21	18	28	0	1	32	47	2414
2019	Does not provide services to public	16	20	22	18	22	0	1	37	41	6103
2018	Provides services to public	12	19	22	20	26	0	1	31	47	2002
2018	Does not provide services to public	14	21	22	19	23	0	1	35	42	5190
2017	Provides services to public	12	21	25	19	21	0	2	34	41	2554
2017	Does not provide services to public	17	23	23	17	18	1	1	41	36	6142

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	23	15	9	12	1	4	62	22	2419
2019	Does not provide services to public	42	23	15	7	8	0	5	68	17	6095
2018	Provides services to public	34	24	18	10	10	0	5	61	20	2007
2018	Does not provide services to public	40	24	16	7	8	0	5	67	16	5182
2017	Provides services to public	31	25	17	10	9	0	7	61	21	2544
2017	Does not provide services to public	41	25	14	7	4	1	8	73	12	6141

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	25	22	12	16	1	49	29	2419
2019	Does not provide services to public	28	28	22	10	11	1	56	22	6102
2018	Provides services to public	19	23	25	14	17	1	43	31	2009
2018	Does not provide services to public	24	26	24	13	13	1	50	26	5189
2017	Provides services to public	18	27	25	15	13	1	45	29	2549
2017	Does not provide services to public	24	30	24	13	9	1	54	22	6130

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	28	24	14	14	1	1	47	28	2412
2019	Does not provide services to public	22	31	24	12	10	1	1	54	22	6110
2018	Provides services to public	16	26	28	14	14	1	1	43	29	2007
2018	Does not provide services to public	18	30	25	14	11	1	1	49	26	5198
2017	Provides services to public	16	26	26	17	12	1	2	43	30	2549
2017	Does not provide services to public	20	30	24	14	10	1	1	50	25	6120

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	27	24	16	15	1	1	44	32	2409
2019	Does not provide services to public	18	29	25	15	12	1	1	47	27	6107
2018	Provides services to public	14	24	28	17	15	1	1	39	32	2009
2018	Does not provide services to public	15	29	25	17	14	0	0	44	31	5196
2017	Provides services to public	14	26	26	17	15	1	1	41	33	2549
2017	Does not provide services to public	16	28	24	17	12	1	1	46	30	6126

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	28	21	13	13	1	0	52	26	2408
2019	Does not provide services to public	24	30	23	12	11	0	1	55	23	6093
2018	Provides services to public	18	29	24	15	13	0	1	48	28	2002
2018	Does not provide services to public	20	30	24	13	12	0	1	50	25	5182
2017	Provides services to public	20	28	22	15	14	1	1	48	29	2550
2017	Does not provide services to public	22	30	22	14	10	1	1	53	25	6125

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	24	19	13	18	1	1	50	31	2410
2019	Does not provide services to public	31	26	18	11	13	0	1	58	24	6098

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	28	23	13	10	1	1	54	23	2405
2019	Does not provide services to public	28	32	22	10	7	0	1	61	17	6079
2018	Provides services to public	21	29	24	14	11	0	1	51	25	1999
2018	Does not provide services to public	23	33	23	12	9	0	1	57	20	5172
2017	Provides services to public	21	30	22	13	11	1	2	52	25	2545
2017	Does not provide services to public	25	32	22	12	8	1	1	58	20	6105

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	26	19	9	12	1	59	22	2401
2019	Does not provide services to public	36	27	19	9	8	1	63	17	6094
2018	Provides services to public	30	28	19	12	11	1	58	23	1999
2018	Does not provide services to public	35	28	19	9	8	1	64	17	5166
2017	Provides services to public	32	27	19	11	9	1	60	21	2559
2017	Does not provide services to public	35	27	20	10	7	1	63	17	6147

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	18	11	5	8	2	5	75	14	2393
2019	Does not provide services to public	61	17	8	3	5	1	5	83	9	6082
2018	Provides services to public	48	22	14	6	7	1	3	72	14	2001
2018	Does not provide services to public	56	20	10	4	6	1	4	80	10	5178

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	19	13	9	12	1	1	65	21	2418
2019	Does not provide services to public	55	19	11	6	7	1	1	75	14	6097
2018	Provides services to public	41	20	15	9	12	1	2	62	22	2004
2018	Does not provide services to public	47	21	14	7	9	1	2	69	17	5188
2017	Provides services to public	42	23	13	10	10	0	2	67	20	2556
2017	Does not provide services to public	51	21	12	7	7	1	1	73	15	6148

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	30	18	7	7	1	68	14	2409
2019	Does not provide services to public	44	33	13	5	4	1	78	9	6076
2018	Provides services to public	31	33	19	8	8	1	65	15	2003
2018	Does not provide services to public	39	32	15	7	6	1	71	13	5195
2017	Provides services to public	31	34	17	9	7	2	66	16	2555
2017	Does not provide services to public	39	33	15	7	5	1	73	12	6142

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	22	14	9	13	1	1	64	22	2405
2019	Does not provide services to public	46	23	14	8	9	0	1	70	16	6073
2018	Provides services to public	33	23	17	10	16	0	1	57	26	1999
2018	Does not provide services to public	38	25	16	9	11	0	1	64	20	5178
2017	Provides services to public	35	24	15	11	13	0	1	61	24	2560
2017	Does not provide services to public	42	25	14	9	8	0	1	68	17	6139

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	12	9	3	3	1	21	81	8	2399
2019	Does not provide services to public	51	15	7	3	2	0	22	85	6	6041
2018	Provides services to public	47	14	7	3	2	0	26	83	7	1985
2018	Does not provide services to public	47	15	8	3	2	0	25	82	7	5146
2017	Provides services to public	46	17	8	3	3	1	23	82	7	2552
2017	Does not provide services to public	46	15	8	3	2	1	26	83	6	6134

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	24	12	4	4	1	3	79	9	2406
2019	Does not provide services to public	62	21	8	2	2	0	5	88	4	6062
2018	Provides services to public	49	25	14	4	3	0	5	78	8	1994
2018	Does not provide services to public	58	22	9	2	2	0	6	86	5	5163
2017	Provides services to public	47	27	11	4	4	1	6	80	8	2535
2017	Does not provide services to public	58	22	8	2	2	1	7	88	4	6101

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	14	6	3	5	1	3	86	8	2415
2019	Does not provide services to public	70	14	6	3	4	0	3	87	7	6083
2018	Provides services to public	64	15	7	3	5	0	5	84	9	2005
2018	Does not provide services to public	64	16	6	3	5	0	4	84	9	5182
2017	Provides services to public	63	17	6	4	5	0	5	84	9	2558
2017	Does not provide services to public	63	17	7	4	4	1	5	84	9	6152

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	30	13	3	3	1	2	80	6	2403
2019	Does not provide services to public	52	29	12	3	2	0	1	82	5	6065
2018	Provides services to public	45	29	15	5	3	0	3	76	8	1994
2018	Does not provide services to public	47	31	14	4	3	0	2	79	7	5171
2017	Provides services to public	45	31	13	4	4	0	3	79	8	2557
2017	Does not provide services to public	46	31	14	4	2	0	2	80	6	6145

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	24	35	19	12	32	32	2424
2019	Does not provide services to public	11	27	37	17	8	39	25	6126
2018	Provides services to public	6	20	38	22	14	26	36	2008
2018	Does not provide services to public	8	25	38	19	10	33	29	5208
2017	Provides services to public	6	19	39	21	15	25	36	2561
2017	Does not provide services to public	8	23	40	18	11	31	29	6159

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	27	34	14	5	20	46	2402
2019	Does not provide services to public	16	24	38	16	7	22	39	6055
2018	Provides services to public	20	30	34	12	5	17	49	1990
2018	Does not provide services to public	17	25	37	15	6	20	42	5176
2017	Provides services to public	16	29	38	11	5	16	45	2549
2017	Does not provide services to public	13	26	39	15	6	21	39	6139

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	38	18	14	13	1	55	27	2417
2019	Does not provide services to public	19	41	18	13	8	1	60	21	6106
2018	Provides services to public	14	41	18	14	13	1	55	27	2007
2018	Does not provide services to public	17	41	18	13	9	1	59	23	5191
2017	Provides services to public	13	38	18	14	15	2	52	29	2557
2017	Does not provide services to public	16	41	17	12	12	2	58	24	6153

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	20	16	22	33	1	29	55	2416
2019	Does not provide services to public	12	23	17	20	26	1	35	47	6116
2018	Provides services to public	9	21	15	20	35	0	29	56	2008
2018	Does not provide services to public	10	25	16	20	29	1	35	49	5209
2017	Provides services to public	5	22	15	20	36	1	28	57	2556
2017	Does not provide services to public	8	24	16	21	29	1	33	51	6152

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	2420
2019	Does not provide services to public	20	80	6114
2017	Provides services to public	25	75	2554
2017	Does not provide services to public	21	79	6150
2014	Provides services to public	21	79	3176
2014	Does not provide services to public	18	82	7677

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	77	23	582
2019	Does not provide services to public	78	22	1176
2017	Provides services to public	73	27	591
2017	Does not provide services to public	76	24	1212
2014	Provides services to public	70	30	629
2014	Does not provide services to public	75	25	1300

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	31	11	14	7	0	0	68	21	433
2019	Does not provide services to public	42	32	8	11	7	1	0	75	18	907
2017	Provides services to public	33	41	8	10	8	0	1	74	18	440
2017	Does not provide services to public	42	37	6	9	4	1	1	80	13	931
2014	Provides services to public	41	35	8	9	6	0	0	77	15	437
2014	Does not provide services to public	43	34	7	10	5	0	0	78	15	978

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	24	26	14	18	2	1	17	83	2405
2019	Does not provide services to public	17	28	24	13	16	1	1	17	83	6100
2018	Provides services to public	16	22	23	15	21	1	0	16	84	2008
2018	Does not provide services to public	19	23	24	14	19	1	0	19	81	5209
2017	Provides services to public	22	22	20	13	21	2	1	23	77	2561
2017	Does not provide services to public	23	23	20	13	18	3	1	24	76	6160

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	66	34	1967
2019	Does not provide services to public	64	36	4990

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	1928
2019	Does not provide services to public	33	67	4881
2018	Provides services to public	26	74	1627
2018	Does not provide services to public	24	76	4126

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	15	18	18	36	1	5	23	58	1931
2019	Does not provide services to public	6	16	19	18	32	1	7	24	55	4873
2018	Provides services to public	4	14	18	17	40	2	6	20	61	1630
2018	Does not provide services to public	6	16	17	17	36	2	7	23	58	4144
2017	Provides services to public	5	15	15	17	38	2	8	23	61	1906
2017	Does not provide services to public	7	17	16	16	34	2	8	27	56	4481

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	9	16	19	46	1	5	13	70	1932
2019	Does not provide services to public	3	10	17	19	43	2	6	14	68	4866
2018	Provides services to public	1	8	14	15	54	2	5	11	74	1631
2018	Does not provide services to public	3	8	14	17	52	2	5	11	73	4145
2017	Provides services to public	2	7	12	15	55	2	8	10	77	1905
2017	Does not provide services to public	2	7	12	15	56	2	7	9	78	4483

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	14	17	13	26	1	6	40	42	2373
2019	Does not provide services to public	26	16	17	13	21	1	5	45	37	5991
2018	Provides services to public	24	12	15	13	29	1	6	38	46	2004
2018	Does not provide services to public	27	15	15	13	23	1	6	45	39	5195

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment