2019 Public Service Employee Survey Results for Department of National Defence by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	47	8	13	8	71	20	778
2019	Non-shift worker	34	44	5	12	4	78	16	12444
2017	Shift worker	22	50	6	15	7	72	22	774
2017	Non-shift worker	30	46	5	12	6	76	18	11837
2014	Shift worker	19	48	8	15	10	67	25	886
2014	Non-shift worker	28	45	6	14	7	73	20	13834
2011	Shift worker	25	50	7	12	5	76	17	1289
2011	Non-shift worker	34	47	4	11	4	81	15	14837
2008	Shift worker	25	49	7	12	6	74	19	711
2008	Non-shift worker	35	46	4	10	4	82	14	11124

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	18	8	3	3	1	86	6	775
2019	Non-shift worker	67	19	6	4	3	1	87	7	12425
2017	Shift worker	63	24	5	3	2	2	89	6	774
2017	Non-shift worker	64	20	6	5	3	1	85	8	11827
2014	Shift worker	61	25	7	2	2	3	88	5	884
2014	Non-shift worker	64	20	6	5	3	2	86	9	13827
2011	Shift worker	65	18	5	4	2	4	88	7	1287
2011	Non-shift worker	68	17	5	5	3	2	87	8	14830
2008	Shift worker	59	23	6	3	3	5	87	6	714
2008	Non-shift worker	68	17	4	5	3	2	88	8	11125

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	38	10	12	7	0	70	20	776
2019	Non-shift worker	40	37	8	11	5	0	77	16	12424
2017	Shift worker	31	39	9	13	7	1	71	20	769
2017	Non-shift worker	37	37	8	11	6	0	74	17	11817
2014	Shift worker	25	41	10	13	10	1	66	24	884
2014	Non-shift worker	39	37	8	10	6	0	76	16	13813
2011	Shift worker	27	40	13	12	7	1	68	19	1284
2011	Non-shift worker	37	39	8	10	6	0	76	16	14824

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	43	12	12	8	0	0	67	21	778
2019	Non-shift worker	29	39	12	14	7	0	0	68	20	12398
2018	Shift worker	26	37	12	18	7	0	0	63	25	564
2018	Non-shift worker	26	42	11	13	7	0	1	68	20	9869
2017	Shift worker	24	37	12	16	11	0	0	61	27	770
2017	Non-shift worker	26	38	12	15	9	0	0	64	24	11820
2014	Shift worker	19	37	15	14	15	0	1	56	29	881
2014	Non-shift worker	24	37	12	16	10	0	0	61	27	13824
2011	Shift worker	26	39	16	11	8	0	1	65	19	1287
2011	Non-shift worker	29	40	11	12	6	0	1	70	18	14823
2008	Shift worker	22	38	15	16	7	1	1	61	23	713
2008	Non-shift worker	27	42	12	11	7	0	1	70	18	11131

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	43	11	11	6	72	17	773
2019	Non-shift worker	43	37	9	7	3	81	10	12356
2017	Shift worker	35	42	9	10	5	77	15	774
2017	Non-shift worker	43	39	7	7	3	83	10	11784
2014	Shift worker	29	45	11	8	6	74	15	886
2014	Non-shift worker	42	39	9	7	3	81	10	13818

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	37	13	8	7	0	1	71	16	776
2019	Non-shift worker	46	32	11	6	4	0	0	79	11	12400
2018	Shift worker	36	31	16	9	8	1	0	68	16	563
2018	Non-shift worker	42	34	12	7	4	0	0	77	11	9846
2017	Shift worker	33	37	14	9	7	0	0	71	16	774
2017	Non-shift worker	42	34	11	8	4	0	1	77	12	11799
2014	Shift worker	25	36	18	10	10	1	1	61	20	885
2014	Non-shift worker	38	34	13	8	6	0	1	74	14	13821
2011	Shift worker	29	38	15	9	7	1	1	68	17	1286
2011	Non-shift worker	40	35	11	8	4	0	1	76	12	14839

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	38	15	8	7	69	16	776
2019	Non-shift worker	37	38	12	8	5	76	12	12432
2018	Shift worker	36	36	15	5	8	71	14	562
2018	Non-shift worker	35	41	12	8	5	76	13	9804
2017	Shift worker	35	41	12	8	4	76	12	773
2017	Non-shift worker	34	43	11	7	4	77	12	11813
2014	Shift worker	27	44	13	9	6	72	15	885
2014	Non-shift worker	31	45	11	8	5	75	14	13838
2011	Shift worker	36	39	13	6	5	76	11	1287
2011	Non-shift worker	38	41	10	6	4	79	11	14834
2008	Shift worker	37	37	14	7	5	75	11	710
2008	Non-shift worker	40	41	9	7	4	80	10	11082

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	37	19	14	12	55	26	775
2019	Non-shift worker	25	34	18	13	9	60	22	12431
2018	Shift worker	22	30	21	12	15	52	27	564
2018	Non-shift worker	23	32	19	13	12	55	25	9844
2017	Shift worker	21	33	20	14	11	54	26	772
2017	Non-shift worker	23	34	18	14	11	57	25	11812
2014	Shift worker	14	32	23	16	14	47	30	885
2014	Non-shift worker	20	34	18	16	12	54	28	13830
2011	Shift worker	16	36	20	17	11	52	28	1290
2011	Non-shift worker	21	37	16	14	11	59	25	14861

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	44	16	11	5	69	16	776
2019	Non-shift worker	27	42	14	12	5	69	17	12389
2018	Shift worker	27	37	18	10	7	64	17	561
2018	Non-shift worker	27	39	15	12	7	66	19	9855
2017	Shift worker	28	41	15	11	5	69	16	773
2017	Non-shift worker	28	41	14	12	6	68	18	11807

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	41	15	6	4	0	0	75	10	776
2019	Non-shift worker	42	39	10	5	3	0	0	82	8	12383
2018	Shift worker	38	40	11	6	4	0	0	79	10	569
2018	Non-shift worker	43	41	9	4	2	0	0	84	6	9899
2017	Shift worker	35	40	13	7	4	1	0	76	11	772
2017	Non-shift worker	40	40	10	5	3	0	0	81	9	11808
2014	Shift worker	28	42	18	5	5	1	1	71	11	885
2014	Non-shift worker	39	40	12	5	3	1	0	79	9	13824
2011	Shift worker	33	42	15	5	3	1	0	76	8	1289
2011	Non-shift worker	41	41	10	5	3	1	0	82	8	14853
2008	Shift worker	39	40	12	5	2	1	0	81	7	713
2008	Non-shift worker	47	38	8	4	3	1	0	85	7	11124

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	22	35	20	13	11	57	23	779
2019	Non-shift worker	31	36	14	10	8	67	18	12405
2018	Shift worker	23	35	17	11	13	59	24	570
2018	Non-shift worker	28	37	15	11	8	66	20	9866
2017	Shift worker	24	34	17	13	11	59	24	767
2017	Non-shift worker	28	36	15	11	9	65	20	11791

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	35	10	4	3	83	7	776
2019	Non-shift worker	56	31	9	2	2	87	4	12352
2018	Shift worker	53	33	8	2	3	87	5	563
2018	Non-shift worker	55	32	9	3	2	87	4	9823
2017	Shift worker	59	28	9	2	1	88	4	771
2017	Non-shift worker	57	32	7	2	1	89	4	11766
2014	Shift worker	62	28	7	1	2	90	3	886
2014	Non-shift worker	65	26	6	2	1	90	3	13820
2011	Shift worker	60	30	6	2	1	91	3	1288
2011	Non-shift worker	63	28	6	2	1	92	3	14851

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	20	38	15	15	11	0	58	26	774
2019	Non-shift worker	31	38	13	10	7	0	70	17	12382
2018	Shift worker	22	32	19	13	13	0	54	27	570
2018	Non-shift worker	28	39	14	11	8	0	67	19	9860
2017	Shift worker	23	38	13	15	11	0	61	25	769
2017	Non-shift worker	31	40	12	10	7	0	71	17	11750
2014	Shift worker	15	36	19	15	14	1	51	30	885
2014	Non-shift worker	22	42	13	13	10	0	65	22	13826
2011	Shift worker	21	40	16	13	9	0	61	22	1288
2011	Non-shift worker	31	40	11	10	7	0	72	17	14849

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	36	18	11	11	0	60	22	777
2019	Non-shift worker	35	34	16	9	7	0	69	15	12408
2018	Shift worker	26	30	20	11	13	0	56	24	567
2018	Non-shift worker	32	34	17	10	8	0	66	17	9845
2017	Shift worker	27	35	15	12	10	1	63	22	770
2017	Non-shift worker	34	35	14	10	6	0	69	16	11759
2014	Shift worker	18	37	19	13	12	0	56	25	883
2014	Non-shift worker	30	37	15	10	8	0	66	18	13831

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	40	18	10	8	0	64	18	771
2019	Non-shift worker	31	39	14	10	5	0	70	16	12301
2018	Shift worker	25	34	16	14	12	0	59	25	567
2018	Non-shift worker	30	35	16	11	8	0	65	19	9854
2017	Shift worker	26	38	17	11	8	0	64	19	770
2017	Non-shift worker	31	36	15	10	7	0	68	17	11759
2014	Shift worker	18	36	22	13	10	1	55	23	881
2014	Non-shift worker	28	36	15	12	8	0	65	20	13826
2011	Shift worker	27	42	17	11	3	1	69	14	1286
2011	Non-shift worker	34	40	13	8	4	1	75	12	14827

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	37	11	4	5	80	9	780
2019	Non-shift worker	45	37	10	5	3	82	8	12420
2018	Shift worker	44	35	10	7	4	79	10	569
2018	Non-shift worker	43	37	11	5	3	80	9	9879
2017	Shift worker	46	35	10	5	3	82	8	767
2017	Non-shift worker	43	38	11	5	3	81	8	11745
2014	Shift worker	42	39	11	3	4	82	7	880
2014	Non-shift worker	43	38	10	5	3	81	9	13823
2011	Shift worker	46	37	9	5	2	84	7	1288
2011	Non-shift worker	46	39	8	5	2	85	7	14839
2008	Shift worker	48	38	8	4	2	86	6	712
2008	Non-shift worker	48	38	7	5	2	86	7	11133

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	29	13	3	1	0	1	83	4	767
2019	Non-shift worker	39	32	17	7	5	0	1	71	11	12297
2018	Shift worker	53	29	13	3	1	0	1	83	4	570
2018	Non-shift worker	37	32	17	8	5	0	1	70	13	9949
2017	Shift worker	53	32	10	3	0	1	2	87	3	774
2017	Non-shift worker	37	34	15	8	4	0	1	72	12	11820
2014	Shift worker	50	34	11	3	1	1	1	85	4	884
2014	Non-shift worker	34	35	18	7	5	0	1	70	13	13831
2011	Shift worker	46	34	14	3	1	0	1	82	4	1289
2011	Non-shift worker	33	35	18	8	5	0	1	69	13	14845
2008	Shift worker	38	36	18	5	2	0	1	75	7	711
2008	Non-shift worker	30	35	19	10	5	0	0	66	15	11131

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	27	34	19	7	0	2	26	39	777
2019	Non-shift worker	10	27	35	18	8	1	1	27	38	12423
2018	Shift worker	13	27	29	19	9	1	2	29	41	569
2018	Non-shift worker	11	26	35	18	8	1	1	27	38	9934
2017	Shift worker	12	24	34	16	10	0	4	27	38	767
2017	Non-shift worker	11	26	34	17	8	1	2	26	38	11753
2014	Shift worker	13	31	32	16	5	1	2	22	45	881
2014	Non-shift worker	12	28	35	16	6	0	2	23	41	13808
2011	Shift worker	12	30	34	13	7	1	3	21	44	1282
2011	Non-shift worker	12	27	34	17	7	1	2	25	40	14801
2008	Shift worker	11	30	34	16	6	1	2	23	42	708
2008	Non-shift worker	12	29	33	17	7	0	2	25	41	11090

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	22	29	21	12	2	2	33	37	773
2019	Non-shift worker	11	20	28	23	14	1	1	38	32	12392
2018	Shift worker	14	21	30	17	14	2	2	33	36	565
2018	Non-shift worker	13	21	27	22	13	2	1	37	35	9900
2017	Shift worker	13	22	29	17	13	1	5	32	37	763
2017	Non-shift worker	12	21	29	20	13	2	3	35	35	11702
2014	Shift worker	19	27	29	15	7	2	2	23	47	877
2014	Non-shift worker	14	24	30	19	10	2	2	30	39	13806
2011	Shift worker	12	25	31	17	11	2	3	29	38	1279
2011	Non-shift worker	11	20	29	22	13	1	3	37	32	14767
2008	Shift worker	11	20	31	20	11	3	4	33	34	707
2008	Non-shift worker	11	20	29	23	13	2	3	38	32	11071

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	26	26	12	9	3	3	23	50	773
2019	Non-shift worker	20	27	28	14	8	1	2	23	48	12402
2018	Shift worker	21	26	24	15	9	3	2	25	50	567
2018	Non-shift worker	22	26	27	13	8	1	2	22	50	9904
2017	Shift worker	23	24	24	13	8	2	7	23	51	762
2017	Non-shift worker	22	27	26	12	8	1	3	21	51	11740
2014	Shift worker	25	28	25	11	5	2	3	17	56	882
2014	Non-shift worker	24	28	26	12	6	1	2	19	54	13811
2011	Shift worker	21	26	27	13	7	3	3	21	50	1275
2011	Non-shift worker	21	26	27	14	8	1	3	22	49	14762
2008	Shift worker	17	26	29	13	7	5	4	22	47	706
2008	Non-shift worker	18	26	29	15	8	1	3	24	46	11076

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	11	27	32	20	1	4	55	16	769
2019	Non-shift worker	6	13	31	31	16	1	2	49	19	12364
2018	Shift worker	4	13	25	34	19	1	3	55	19	566
2018	Non-shift worker	6	15	32	30	14	1	2	46	21	9877
2017	Shift worker	7	11	25	30	18	2	8	53	20	760
2017	Non-shift worker	6	14	32	28	15	1	3	46	21	11655
2014	Shift worker	7	14	28	33	11	2	5	47	23	877
2014	Non-shift worker	6	14	34	30	13	1	2	44	21	13751
2011	Shift worker	8	16	31	26	13	1	5	41	26	1272
2011	Non-shift worker	7	16	31	28	14	1	3	44	24	14748
2008	Shift worker	6	14	33	28	14	1	4	44	21	705
2008	Non-shift worker	7	15	32	29	14	0	2	44	23	11070

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	23	30	19	14	0	2	34	35	774
2019	Non-shift worker	17	22	28	18	12	1	2	31	40	12411
2018	Shift worker	16	23	28	19	11	1	2	31	40	565
2018	Non-shift worker	19	25	26	16	11	1	2	28	45	9920
2017	Shift worker	16	21	29	17	12	1	5	31	39	762
2017	Non-shift worker	18	24	27	17	11	1	3	28	44	11750
2014	Shift worker	23	23	28	15	7	1	2	23	48	880
2014	Non-shift worker	22	27	27	14	8	1	2	22	51	13803
2011	Shift worker	16	23	31	17	9	1	3	26	41	1275
2011	Non-shift worker	17	24	28	17	10	1	3	29	42	14791
2008	Shift worker	12	21	32	21	8	2	4	32	35	709
2008	Non-shift worker	15	23	29	18	11	1	3	31	40	11076

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	15	22	26	21	2	3	50	27	772
2019	Non-shift worker	12	20	27	22	15	2	2	39	34	12379
2018	Shift worker	8	16	20	28	22	3	2	53	26	564
2018	Non-shift worker	14	20	26	22	14	2	2	37	35	9888
2017	Shift worker	11	17	22	22	20	2	7	46	31	759
2017	Non-shift worker	12	20	26	21	14	2	5	38	34	11732
2014	Shift worker	10	17	23	26	17	2	5	46	29	878
2014	Non-shift worker	12	19	27	23	14	2	4	39	33	13785
2011	Shift worker	10	20	22	22	18	3	4	43	33	1280
2011	Non-shift worker	12	18	25	23	15	2	5	41	32	14772
2008	Shift worker	10	16	25	27	14	3	6	45	28	702
2008	Non-shift worker	13	21	25	21	14	2	4	38	36	11088

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	15	20	26	19	13	3	4	35	37	770
2019	Non-shift worker	17	24	30	16	10	2	2	26	42	12387
2018	Shift worker	16	20	27	17	14	3	4	33	38	564
2018	Non-shift worker	20	25	30	14	8	2	2	23	46	9921
2017	Shift worker	16	18	27	15	11	3	9	30	39	757
2017	Non-shift worker	20	24	29	13	8	2	3	23	46	11745
2014	Shift worker	18	18	29	17	8	5	5	27	40	878
2014	Non-shift worker	20	25	30	13	7	2	3	22	47	13794

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	18	32	23	11	1	3	35	31	773
2019	Non-shift worker	10	18	33	24	12	1	2	38	29	12416

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	14	10	2	3	0	3	84	5	776
2019	Non-shift worker	67	15	8	3	3	0	3	86	6	12417
2017	Shift worker	67	16	9	1	2	0	4	86	4	775
2017	Non-shift worker	66	16	7	4	3	0	4	86	7	11820
2014	Shift worker	67	18	6	2	2	0	4	89	4	886
2014	Non-shift worker	68	16	6	3	3	0	4	87	7	13834
2011	Shift worker	68	16	6	2	2	1	4	88	5	1291
2011	Non-shift worker	68	14	6	3	3	1	4	86	7	14841
2008	Shift worker	65	17	4	3	3	1	7	89	7	715
2008	Non-shift worker	67	12	5	4	4	1	7	87	8	11132

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	30	21	16	13	2	1	49	30	776
2019	Non-shift worker	25	32	18	11	9	3	2	60	21	12413
2018	Shift worker	16	27	22	14	18	1	2	44	33	571
2018	Non-shift worker	19	33	21	11	10	3	2	55	23	9906
2017	Shift worker	19	31	17	15	15	3	1	52	30	773
2017	Non-shift worker	23	33	17	11	11	3	2	59	23	11816
2014	Shift worker	16	31	20	16	13	2	1	49	30	885
2014	Non-shift worker	24	33	16	12	11	3	2	59	24	13828

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	32	13	15	11	0	62	26	777
2019	Non-shift worker	38	31	11	11	8	0	70	19	12399
2018	Shift worker	27	26	15	16	15	1	53	31	570
2018	Non-shift worker	33	32	12	12	10	1	66	22	9882
2017	Shift worker	29	34	12	14	11	0	64	24	772
2017	Non-shift worker	35	32	11	11	10	1	67	21	11817
2014	Shift worker	24	35	13	13	14	1	59	28	883
2014	Non-shift worker	33	32	11	12	11	1	66	23	13825

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	36	16	11	7	66	18	778
2019	Non-shift worker	42	36	9	9	4	78	13	12395
2018	Shift worker	26	40	17	11	7	65	18	568
2018	Non-shift worker	37	39	11	8	5	76	13	9869
2017	Shift worker	22	43	14	12	8	65	20	770
2017	Non-shift worker	34	41	11	9	5	75	14	11799
2014	Shift worker	16	50	15	12	7	66	19	882
2014	Non-shift worker	31	42	12	10	5	73	15	13823

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	40	20	7	7	1	66	14	777
2019	Non-shift worker	37	39	14	6	3	1	77	9	12408
2018	Shift worker	22	40	23	7	7	1	63	14	569
2018	Non-shift worker	33	41	15	6	4	1	74	11	9886

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	31	24	6	7	1	5	61	13	780
2019	Non-shift worker	40	28	18	5	4	1	4	72	9	12437

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	32	17	10	9	0	0	64	19	777
2019	Non-shift worker	37	32	16	8	6	1	1	69	15	12417
2018	Shift worker	29	36	18	9	7	0	0	66	16	568
2018	Non-shift worker	32	35	16	10	7	0	0	68	17	9873
2017	Shift worker	29	39	17	8	7	1	0	68	15	772
2017	Non-shift worker	33	36	14	9	7	0	0	70	16	11828
2014	Shift worker	25	40	17	9	8	1	1	66	17	883
2014	Non-shift worker	32	36	14	10	7	0	0	69	17	13836
2011	Shift worker	27	39	17	10	7	0	0	66	17	1290
2011	Non-shift worker	31	36	14	10	8	0	0	68	18	14836
2008	Shift worker	30	34	16	10	9	1	0	65	19	710
2008	Non-shift worker	30	37	13	11	9	0	1	67	20	11127

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	29	17	8	9	0	0	66	16	777
2019	Non-shift worker	44	28	14	7	5	1	1	74	12	12410
2018	Shift worker	32	33	18	9	8	1	0	65	17	566
2018	Non-shift worker	40	30	15	7	6	1	0	72	14	9863
2017	Shift worker	32	35	17	8	7	1	0	68	15	772
2017	Non-shift worker	39	32	14	8	6	2	1	72	14	11826
2014	Shift worker	26	36	18	9	8	2	1	64	17	885
2014	Non-shift worker	37	32	14	8	6	2	1	71	15	13834
2011	Shift worker	28	36	18	8	8	1	0	65	17	1290
2011	Non-shift worker	38	32	13	9	6	2	0	71	15	14829
2008	Shift worker	30	36	16	8	8	2	0	67	16	710
2008	Non-shift worker	37	32	13	9	8	2	0	70	17	11127

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	33	14	9	9	1	68	18	775
2019	Non-shift worker	40	32	12	9	6	1	73	15	12387
2018	Shift worker	32	34	16	12	7	0	65	19	567
2018	Non-shift worker	37	33	13	10	7	1	70	17	9841
2017	Shift worker	32	37	14	10	6	0	70	16	772
2017	Non-shift worker	38	33	12	9	7	1	72	16	11823
2014	Shift worker	26	40	14	10	9	0	66	20	885
2014	Non-shift worker	35	34	12	10	7	1	70	18	13835
2011	Shift worker	28	37	15	11	8	0	66	20	1289
2011	Non-shift worker	35	35	12	11	7	0	70	18	14829
2008	Shift worker	30	37	13	10	9	1	68	19	710
2008	Non-shift worker	34	35	11	11	9	1	69	20	11125

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	72	13	8	1	2	0	2	88	4	779
2019	Non-shift worker	77	11	5	1	2	0	3	91	4	12393
2017	Shift worker	69	18	6	1	2	0	3	90	3	768
2017	Non-shift worker	74	14	5	2	2	0	3	91	4	11806
2014	Shift worker	68	20	5	1	2	0	4	92	3	885
2014	Non-shift worker	73	14	5	2	3	0	4	91	5	13825
2011	Shift worker	71	16	5	1	2	1	4	91	3	1289
2011	Non-shift worker	74	12	5	2	3	0	4	90	5	14831
2008	Shift worker	73	13	4	1	2	1	5	92	3	711
2008	Non-shift worker	77	8	3	2	3	0	6	91	5	11115

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	23	17	5	9	2	10	64	16	777
2019	Non-shift worker	52	21	10	4	5	2	5	79	10	12422
2017	Shift worker	27	25	12	6	11	3	16	64	20	771
2017	Non-shift worker	44	24	10	5	6	4	6	76	13	11800
2014	Shift worker	24	24	16	7	12	1	15	58	23	885
2014	Non-shift worker	41	24	10	5	8	3	8	73	15	13833
2011	Shift worker	25	22	19	9	13	2	9	53	25	1288
2011	Non-shift worker	39	26	11	7	10	3	5	71	18	14848

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	30	15	8	7	2	70	15	777
2019	Non-shift worker	54	24	12	4	4	2	80	8	12435
2018	Shift worker	40	28	16	6	8	0	69	14	567
2018	Non-shift worker	47	29	13	5	6	1	76	11	9847
2017	Shift worker	38	31	17	6	8	1	69	14	772
2017	Non-shift worker	48	27	13	5	5	2	77	10	11805

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	32	14	8	7	1	0	70	16	778
2019	Non-shift worker	47	29	12	7	5	0	0	76	12	12433
2018	Shift worker	38	28	15	8	10	0	0	66	18	565
2018	Non-shift worker	42	28	13	8	8	0	0	71	16	9857
2017	Shift worker	38	32	14	7	8	0	1	70	15	770
2017	Non-shift worker	45	28	12	7	7	0	0	74	14	11768
2014	Shift worker	31	34	14	9	9	0	1	66	19	883
2014	Non-shift worker	42	31	12	8	7	0	0	73	15	13823

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	38	23	10	11	0	0	56	21	111
2019	Non-shift worker	22	46	14	11	4	1	2	69	16	3265

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	30	20	12	12	3	0	55	24	778
2019	Non-shift worker	30	33	17	10	7	4	0	65	18	12396
2018	Shift worker	21	25	20	14	17	2	1	47	32	568
2018	Non-shift worker	27	32	18	11	8	4	0	62	20	9947
2017	Shift worker	22	32	17	13	13	3	1	56	26	774
2017	Non-shift worker	26	33	17	11	9	4	0	62	20	11834
2014	Shift worker	12	29	22	15	16	5	1	44	33	882
2014	Non-shift worker	23	34	17	11	10	5	0	60	22	13826
2011	Shift worker	15	31	23	14	13	4	0	48	28	1287
2011	Non-shift worker	24	31	18	12	10	5	0	58	23	14833

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	22	27	20	15	14	1	0	50	30	777
2019	Non-shift worker	26	32	18	13	10	2	0	59	23	12375
2018	Shift worker	20	24	21	16	17	1	1	45	34	569
2018	Non-shift worker	24	31	18	14	12	1	0	56	26	9911
2017	Shift worker	20	28	19	14	17	2	0	49	31	773
2017	Non-shift worker	23	31	17	15	12	2	0	55	27	11832
2014	Shift worker	13	23	23	19	19	3	0	37	39	879
2014	Non-shift worker	19	31	19	16	14	2	0	51	30	13832
2011	Shift worker	15	31	22	13	18	2	0	46	31	1287
2011	Non-shift worker	20	32	18	13	14	2	0	53	28	14830
2008	Shift worker	22	30	18	11	17	2	0	54	28	713
2008	Non-shift worker	23	34	17	13	11	2	0	58	24	11121

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	24	22	16	17	3	0	43	34	776
2019	Non-shift worker	18	30	21	16	12	3	0	49	29	12364
2018	Shift worker	15	22	24	18	19	3	1	38	38	566
2018	Non-shift worker	16	29	22	17	13	3	0	46	31	9911
2017	Shift worker	17	26	22	16	17	2	0	43	34	774
2017	Non-shift worker	15	30	20	18	14	4	0	46	33	11827
2014	Shift worker	9	21	26	20	21	3	0	30	42	882
2014	Non-shift worker	13	28	21	19	16	3	0	42	36	13823
2011	Shift worker	10	29	24	19	16	3	0	39	36	1289
2011	Non-shift worker	11	32	21	19	12	4	0	45	33	14824
2008	Shift worker	13	29	21	18	15	3	0	44	35	713
2008	Non-shift worker	12	34	19	19	12	5	0	48	32	11125

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	17	24	19	18	21	1	0	41	40	778
2019	Non-shift worker	16	30	19	19	14	2	0	47	33	12377
2018	Shift worker	14	21	20	19	23	2	1	36	43	563
2018	Non-shift worker	14	29	19	20	16	2	0	44	37	9926
2017	Shift worker	16	29	19	16	18	2	0	45	35	768
2017	Non-shift worker	14	30	18	20	16	2	0	45	37	11810
2014	Shift worker	10	24	23	21	21	2	0	35	42	883
2014	Non-shift worker	12	29	18	21	17	2	0	43	39	13821
2011	Shift worker	11	31	19	20	16	2	0	44	37	1289
2011	Non-shift worker	12	32	17	21	15	2	0	46	37	14812
2008	Shift worker	15	33	18	16	14	3	1	49	32	712
2008	Non-shift worker	14	36	15	21	12	2	0	51	34	11123

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	18	15	9	15	13	5	53	29	779
2019	Non-shift worker	34	23	15	7	7	11	4	67	16	12430

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	36	23	12	8	1	0	56	21	779
2019	Non-shift worker	24	40	19	10	5	1	0	65	16	12430
2018	Shift worker	17	32	23	16	12	1	0	49	28	567
2018	Non-shift worker	22	40	20	12	6	1	0	62	18	9913
2017	Shift worker	20	35	21	14	9	1	1	56	22	769
2017	Non-shift worker	22	40	19	12	7	1	0	62	19	11816
2014	Shift worker	12	33	24	16	12	2	0	47	29	884
2014	Non-shift worker	20	38	19	13	8	2	0	59	21	13832
2011	Shift worker	18	36	22	14	8	2	0	55	23	1289
2011	Non-shift worker	22	42	17	11	6	1	0	65	17	14826

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	28	25	21	12	1	0	42	33	776
2019	Non-shift worker	13	33	23	20	11	2	0	46	31	12386

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	35	21	12	9	1	0	59	21	776
2019	Non-shift worker	30	37	15	10	6	2	1	68	16	12422
2018	Shift worker	25	31	21	13	7	1	1	58	21	566
2018	Non-shift worker	29	39	15	10	6	1	1	69	16	9907
2017	Shift worker	24	41	15	9	7	3	1	67	17	769
2017	Non-shift worker	33	38	13	8	5	2	1	73	13	11796
2014	Shift worker	21	42	18	8	8	3	1	65	16	886
2014	Non-shift worker	35	38	12	7	5	2	1	75	13	13832
2011	Shift worker	28	40	14	9	5	3	0	71	15	1290
2011	Non-shift worker	36	36	11	7	5	3	1	75	13	14811
2008	Shift worker	28	36	14	8	7	5	2	69	16	714
2008	Non-shift worker	34	36	12	8	6	3	1	73	15	11120

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	34	24	10	9	0	56	20	778
2019	Non-shift worker	30	37	19	8	5	1	67	13	12404
2018	Shift worker	23	30	24	12	10	1	54	22	566
2018	Non-shift worker	30	37	19	8	6	1	67	14	9894

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	29	19	15	14	3	0	49	31	778
2019	Non-shift worker	22	28	20	12	11	6	1	54	25	12405
2018	Shift worker	20	26	22	12	17	2	1	48	29	565
2018	Non-shift worker	21	29	19	13	12	5	1	53	26	9906
2017	Shift worker	20	31	17	14	14	3	1	53	29	767
2017	Non-shift worker	22	29	17	13	12	6	1	55	27	11787
2014	Shift worker	14	29	20	16	16	3	0	45	34	885
2014	Non-shift worker	19	28	17	14	14	6	1	51	30	13822
2011	Shift worker	16	32	19	14	15	4	1	50	30	1288
2011	Non-shift worker	19	27	18	14	13	8	2	51	30	14837

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	28	23	13	15	1	1	49	28	777
2019	Non-shift worker	22	32	18	14	12	2	0	56	26	12405
2018	Shift worker	20	28	23	11	17	1	1	48	29	562
2018	Non-shift worker	21	32	19	14	12	2	0	53	27	9904
2017	Shift worker	21	30	19	14	14	1	1	52	29	771
2017	Non-shift worker	23	33	16	14	12	2	1	57	26	11829
2014	Shift worker	14	30	21	15	16	3	2	46	32	886
2014	Non-shift worker	18	31	17	17	15	2	1	50	32	13824
2011	Shift worker	17	32	20	16	12	1	1	51	29	1289
2011	Non-shift worker	24	34	16	13	11	1	1	59	25	14826
2008	Shift worker	17	33	20	16	12	2	1	51	29	711
2008	Non-shift worker	22	36	16	13	11	1	0	59	25	11126

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	17	26	19	13	19	2	4	46	34	779
2019	Non-shift worker	17	24	17	15	21	2	4	44	38	12434
2018	Shift worker	17	24	20	11	22	2	4	44	35	567
2018	Non-shift worker	15	24	17	15	23	2	4	41	41	9913
2017	Shift worker	16	28	19	12	17	1	7	48	31	773
2017	Non-shift worker	15	24	15	17	22	2	5	42	42	11826
2014	Shift worker	11	24	20	15	22	2	6	38	40	886
2014	Non-shift worker	12	21	15	17	28	2	5	35	49	13834
2011	Shift worker	13	24	20	15	20	2	5	40	38	1288
2011	Non-shift worker	14	23	16	17	25	2	4	39	44	14826
2008	Shift worker	16	25	17	14	18	2	6	45	36	713
2008	Non-shift worker	15	27	14	17	21	2	4	45	40	11126

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	22	12	3	3	1	4	81	6	777
2019	Non-shift worker	58	22	10	3	2	1	4	84	5	12418

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	11	7	4	4	3	13	82	10	773
2019	Non-shift worker	53	11	8	5	7	3	14	76	14	12416

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	23	17	7	7	3	4	66	16	773
2019	Non-shift worker	44	24	16	7	5	1	4	71	12	12400

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	20	16	8	8	3	5	65	18	770
2019	Non-shift worker	42	21	16	8	6	3	4	68	15	12357

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	18	14	8	9	5	7	65	19	774
2019	Non-shift worker	42	17	13	9	10	4	5	65	21	12379

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	18	10	3	3	4	6	82	7	772
2019	Non-shift worker	62	16	8	3	2	3	6	85	5	12369

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	12	8	3	5	3	5	82	9	766
2019	Non-shift worker	72	9	5	3	3	3	4	89	6	12350

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	13	7	2	3	4	8	87	6	772
2019	Non-shift worker	74	8	4	1	2	2	9	92	4	12343

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	40	21	13	9	2	55	23	778
2019	Non-shift worker	21	42	19	10	5	3	65	16	12418
2018	Shift worker	17	31	27	12	12	2	49	24	563
2018	Non-shift worker	19	37	23	10	8	2	58	19	9911
2017	Shift worker	18	32	25	12	11	3	51	23	772
2017	Non-shift worker	20	38	20	11	7	3	60	19	11835

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	39	18	9	7	2	0	65	17	775
2019	Non-shift worker	32	39	16	7	4	2	0	73	11	12378
2018	Shift worker	30	38	19	6	6	1	0	68	13	562
2018	Non-shift worker	36	39	15	6	3	1	0	76	9	9904
2017	Shift worker	28	42	18	7	4	1	0	70	11	768
2017	Non-shift worker	34	40	15	6	3	2	0	76	9	11801
2014	Shift worker	26	39	19	7	5	2	2	68	12	885
2014	Non-shift worker	35	38	15	6	3	3	0	75	10	13829
2011	Shift worker	20	40	20	10	7	3	0	62	17	1290
2011	Non-shift worker	29	38	18	7	5	3	0	69	12	14824

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	36	19	6	7	4	1	67	13	775
2019	Non-shift worker	38	34	17	4	3	3	1	75	7	12378
2018	Shift worker	32	34	23	5	5	2	0	67	10	561
2018	Non-shift worker	37	36	17	4	3	3	0	76	7	9906
2017	Shift worker	28	37	22	4	5	3	1	68	10	774
2017	Non-shift worker	35	35	17	5	3	3	1	73	8	11816
2014	Shift worker	26	38	21	4	5	4	2	68	10	884
2014	Non-shift worker	36	36	16	4	3	4	1	76	7	13833

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	39	13	8	6	0	0	72	15	777
2019	Non-shift worker	46	35	10	5	4	0	0	82	8	12405
2018	Shift worker	35	41	11	6	8	0	0	76	13	561
2018	Non-shift worker	44	37	10	5	4	0	0	81	9	9901
2017	Shift worker	33	44	13	5	5	0	0	77	10	769
2017	Non-shift worker	42	38	10	6	4	0	0	81	9	11817
2014	Shift worker	29	44	14	7	5	1	1	73	13	883
2014	Non-shift worker	42	37	11	6	4	0	0	79	10	13822
2011	Shift worker	30	43	14	7	6	0	0	73	13	1286
2011	Non-shift worker	39	38	11	6	5	0	0	78	11	14811
2008	Shift worker	30	46	11	5	7	1	0	76	12	712
2008	Non-shift worker	37	40	11	7	5	0	0	77	12	11116

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	33	19	8	10	0	1	63	18	775
2019	Non-shift worker	38	33	15	8	6	0	0	71	14	12386
2018	Shift worker	32	27	23	8	10	1	0	59	18	563
2018	Non-shift worker	35	32	18	8	7	0	0	67	15	9908
2017	Shift worker	30	34	19	8	8	0	0	64	17	772
2017	Non-shift worker	34	33	17	9	7	1	0	68	16	11803
2014	Shift worker	22	36	20	11	10	1	0	59	21	885
2014	Non-shift worker	28	36	16	10	8	1	0	65	19	13836
2011	Shift worker	26	38	20	8	7	0	0	65	15	1287
2011	Non-shift worker	31	37	17	8	6	1	0	68	14	14839

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	36	17	10	9	0	63	19	771
2019	Non-shift worker	36	35	15	9	6	0	70	15	12342
2018	Shift worker	29	30	20	10	10	0	60	20	564
2018	Non-shift worker	33	34	17	9	6	0	68	16	9863
2017	Shift worker	29	34	20	10	8	0	63	17	767
2017	Non-shift worker	32	36	15	10	6	0	69	16	11808
2014	Shift worker	19	38	21	13	9	1	57	22	885
2014	Non-shift worker	27	38	16	11	8	0	65	19	13835
2011	Shift worker	23	40	20	10	7	0	63	17	1289
2011	Non-shift worker	29	40	16	9	6	0	69	15	14825
2008	Shift worker	28	41	15	9	7	1	69	16	713
2008	Non-shift worker	33	40	13	10	5	0	73	15	11116

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	28	18	11	12	2	1	58	23	775
2019	Non-shift worker	36	25	17	10	8	3	0	63	19	12420
2018	Shift worker	31	24	23	10	10	2	0	56	21	565
2018	Non-shift worker	34	25	19	10	9	3	0	61	20	9913
2017	Shift worker	31	31	17	9	8	3	1	64	18	771
2017	Non-shift worker	33	26	18	11	9	3	1	61	20	11806
2014	Shift worker	25	29	20	11	11	4	1	57	23	882
2014	Non-shift worker	31	26	17	12	10	3	0	59	23	13829
2011	Shift worker	30	30	17	9	9	5	0	63	19	1287
2011	Non-shift worker	33	27	16	11	9	3	0	63	21	14835
2008	Shift worker	34	27	16	8	9	5	1	64	18	714
2008	Non-shift worker	32	28	15	11	9	4	1	64	20	11111

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	18	50	32	778
2019	Non-shift worker	25	42	33	12453
2018	Shift worker	18	53	29	571
2018	Non-shift worker	24	43	33	9952
2017	Shift worker	16	58	26	773
2017	Non-shift worker	24	45	31	11834
2014	Shift worker	17	56	27	886
2014	Non-shift worker	23	45	32	13828
2011	Shift worker	15	64	21	1289
2011	Non-shift worker	22	48	29	14850

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	29	23	13	7	22	6	135
2019	Non-shift worker	26	29	26	5	8	6	3221
2018	Shift worker	35	23	14	6	19	4	101
2018	Non-shift worker	28	28	26	5	6	7	2525
2017	Shift worker	39	20	15	4	12	9	121
2017	Non-shift worker	30	26	26	6	5	7	2979
2014	Shift worker	38	10	14	21	9999	17	152
2014	Non-shift worker	31	24	26	9	9999	11	3401
2011	Shift worker	37	16	20	10	9999	16	203
2011	Non-shift worker	27	31	27	6	9999	9	3519

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	46	13	8	2	1	1	76	10	776
2019	Non-shift worker	38	45	8	5	2	0	1	85	7	12389

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	40	11	6	3	2	1	80	9	775
2019	Non-shift worker	52	29	9	3	2	3	1	85	5	12379

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	775
2019	Non-shift worker	14	86	12412
2018	Shift worker	21	79	569
2018	Non-shift worker	16	84	9929

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	60	40	144
2019	Non-shift worker	51	49	1644
2018	Shift worker	56	44	114
2018	Non-shift worker	49	51	1470

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	63	37	144
2019	Non-shift worker	60	40	1644
2018	Shift worker	64	36	114
2018	Non-shift worker	62	38	1470

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	144
2019	Non-shift worker	9	91	1644
2018	Shift worker	7	93	114
2018	Non-shift worker	8	92	1470

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	144
2019	Non-shift worker	10	90	1644
2018	Shift worker	8	92	114
2018	Non-shift worker	8	92	1470

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	144
2019	Non-shift worker	4	96	1644

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	144
2019	Non-shift worker	6	94	1644

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	34	66	142
2019	Non-shift worker	39	61	1623
2018	Shift worker	41	59	115
2018	Non-shift worker	41	59	1467

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	44	56	142
2019	Non-shift worker	40	60	1623
2018	Shift worker	40	60	115
2018	Non-shift worker	43	57	1467

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	40	60	142
2019	Non-shift worker	49	51	1623
2018	Shift worker	37	63	115
2018	Non-shift worker	44	56	1467

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	48	52	142
2019	Non-shift worker	42	58	1623
2018	Shift worker	46	54	115
2018	Non-shift worker	41	59	1467

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	24	76	142
2019	Non-shift worker	33	67	1623
2018	Shift worker	32	68	115
2018	Non-shift worker	37	63	1467

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	59	41	142
2019	Non-shift worker	57	43	1623
2018	Shift worker	50	50	115
2018	Non-shift worker	55	45	1467

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	48	52	142
2019	Non-shift worker	36	64	1623
2018	Shift worker	46	54	115
2018	Non-shift worker	38	62	1467

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	142
2019	Non-shift worker	2	98	1623
2018	Shift worker	6	94	115
2018	Non-shift worker	2	98	1467

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	142
2019	Non-shift worker	10	90	1623
2018	Shift worker	9	91	115
2018	Non-shift worker	10	90	1467

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	142
2019	Non-shift worker	13	87	1623
2018	Shift worker	21	79	115
2018	Non-shift worker	14	86	1467

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	55	45	142
2019	Non-shift worker	48	52	1623
2018	Shift worker	57	43	115
2018	Non-shift worker	48	52	1467

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	33	67	142
2019	Non-shift worker	27	73	1623
2018	Shift worker	40	60	115
2018	Non-shift worker	29	71	1467

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	19	81	142
2019	Non-shift worker	15	85	1623
2018	Shift worker	18	82	115
2018	Non-shift worker	13	87	1467

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	57	43	142
2019	Non-shift worker	53	47	1613
2018	Shift worker	45	55	116
2018	Non-shift worker	49	51	1469

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	26	74	142
2019	Non-shift worker	28	72	1613
2018	Shift worker	23	77	116
2018	Non-shift worker	27	73	1469

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	142
2019	Non-shift worker	10	90	1613
2018	Shift worker	9	91	116
2018	Non-shift worker	9	91	1469

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	142
2019	Non-shift worker	23	77	1613
2018	Shift worker	33	67	116
2018	Non-shift worker	24	76	1469

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	142
2019	Non-shift worker	11	89	1613
2018	Shift worker	12	88	116
2018	Non-shift worker	11	89	1469

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	142
2019	Non-shift worker	11	89	1613
2018	Shift worker	12	88	116
2018	Non-shift worker	11	89	1469

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	142
2019	Non-shift worker	14	86	1613
2018	Shift worker	19	81	116
2018	Non-shift worker	14	86	1469

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	142
2019	Non-shift worker	12	88	1613
2018	Shift worker	17	83	116
2018	Non-shift worker	11	89	1469

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	23	77	142
2019	Non-shift worker	26	74	1613
2018	Shift worker	22	78	116
2018	Non-shift worker	25	75	1469

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	119
2019	Non-shift worker	11	89	1443
2018	Shift worker	14	86	103
2018	Non-shift worker	13	87	1310

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	119
2019	Non-shift worker	20	80	1443
2018	Shift worker	12	88	103
2018	Non-shift worker	17	83	1310

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	119
2019	Non-shift worker	11	89	1443
2018	Shift worker	7	93	103
2018	Non-shift worker	11	89	1310

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	119
2019	Non-shift worker	7	93	1443
2018	Shift worker	6	94	103
2018	Non-shift worker	9	91	1310

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	119
2019	Non-shift worker	13	87	1443
2018	Shift worker	12	88	103
2018	Non-shift worker	12	88	1310

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	119
2019	Non-shift worker	11	89	1443
2018	Shift worker	10	90	103
2018	Non-shift worker	12	88	1310

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	119
2019	Non-shift worker	12	88	1443
2018	Shift worker	8	92	103
2018	Non-shift worker	12	88	1310

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	119
2019	Non-shift worker	12	88	1443
2018	Shift worker	13	87	103
2018	Non-shift worker	12	88	1310

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	119
2019	Non-shift worker	30	70	1443
2018	Shift worker	18	82	103
2018	Non-shift worker	30	70	1310

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	119
2019	Non-shift worker	9	91	1443
2018	Shift worker	8	92	103
2018	Non-shift worker	9	91	1310

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	38	62	119
2019	Non-shift worker	44	56	1443
2018	Shift worker	48	52	103
2018	Non-shift worker	43	57	1310

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	119
2019	Non-shift worker	2	98	1443

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	50	50	119
2019	Non-shift worker	56	44	1443
2018	Shift worker	58	42	103
2018	Non-shift worker	56	44	1310

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	119
2019	Non-shift worker	6	94	1443

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	119
2019	Non-shift worker	12	88	1443
2018	Shift worker	13	87	103
2018	Non-shift worker	12	88	1310

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	773
2019	Non-shift worker	18	82	12401

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	25	21	10	13	9	3	51	26	777
2019	Non-shift worker	20	23	20	8	8	17	4	54	21	12430
2018	Shift worker	21	21	25	11	13	7	3	46	26	571
2018	Non-shift worker	20	24	21	8	9	15	3	53	20	9905
2017	Shift worker	19	28	21	10	10	9	2	53	23	772
2017	Non-shift worker	20	25	20	8	8	14	4	56	20	11829
2014	Shift worker	14	30	22	11	11	10	3	50	25	884
2014	Non-shift worker	18	24	21	8	9	17	3	53	21	13834

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	33	19	8	9	2	0	63	17	778
2019	Non-shift worker	36	32	15	7	5	4	0	72	12	12418
2018	Shift worker	28	29	20	8	10	3	1	60	19	571
2018	Non-shift worker	34	33	17	7	6	4	0	69	13	9903
2017	Shift worker	30	35	17	8	7	3	0	67	15	770
2017	Non-shift worker	34	34	15	7	5	3	1	71	13	11805
2014	Shift worker	20	37	19	11	7	5	1	61	19	885
2014	Non-shift worker	28	34	18	7	6	6	1	66	15	13818
2011	Shift worker	30	38	17	7	6	2	0	70	13	1288
2011	Non-shift worker	33	37	15	6	4	4	0	73	11	14816

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	776
2019	Non-shift worker	7	93	12385
2018	Shift worker	8	92	569
2018	Non-shift worker	7	93	9918

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	51	49	58
2019	Non-shift worker	40	60	845
2018	Shift worker	44	56	42
2018	Non-shift worker	38	62	689

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	68	32	58
2019	Non-shift worker	74	26	845
2018	Shift worker	79	21	42
2018	Non-shift worker	76	24	689

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	58
2019	Non-shift worker	1	99	845

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	58
2019	Non-shift worker	6	94	845

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	57
2019	Non-shift worker	19	81	829
2018	Shift worker	14	86	41
2018	Non-shift worker	20	80	691

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	57
2019	Non-shift worker	17	83	829
2018	Shift worker	16	84	41
2018	Non-shift worker	16	84	690

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	57
2019	Non-shift worker	10	90	829
2018	Shift worker	14	86	41
2018	Non-shift worker	11	89	690

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	57
2019	Non-shift worker	5	95	829

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	57
2019	Non-shift worker	33	67	829
2018	Shift worker	20	80	41
2018	Non-shift worker	28	72	690

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	57
2019	Non-shift worker	29	71	829
2018	Shift worker	21	79	41
2018	Non-shift worker	28	72	690

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	57
2019	Non-shift worker	13	87	829
2018	Shift worker	29	71	41
2018	Non-shift worker	11	89	690

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	57
2019	Non-shift worker	17	83	829
2018	Shift worker	19	81	41
2018	Non-shift worker	20	80	690

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	24	76	57
2019	Non-shift worker	23	77	829
2018	Shift worker	16	84	41
2018	Non-shift worker	26	74	690

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	38	62	57
2019	Non-shift worker	33	67	824

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	57
2019	Non-shift worker	17	83	824

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	57
2019	Non-shift worker	20	80	824
2018	Shift worker	21	79	42
2018	Non-shift worker	19	81	688

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	57
2019	Non-shift worker	7	93	824
2018	Shift worker	16	84	42
2018	Non-shift worker	9	91	688

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	42	58	57
2019	Non-shift worker	45	55	824
2018	Shift worker	42	58	42
2018	Non-shift worker	47	53	689

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	47
2019	Non-shift worker	5	95	720
2018	Shift worker	11	89	36
2018	Non-shift worker	4	96	628

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	47
2019	Non-shift worker	16	84	720
2018	Shift worker	23	77	36
2018	Non-shift worker	13	87	628

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	47
2019	Non-shift worker	8	92	720

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	47
2019	Non-shift worker	13	87	720
2018	Shift worker	17	83	36
2018	Non-shift worker	13	87	628

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	47
2019	Non-shift worker	23	77	720
2018	Shift worker	31	69	36
2018	Non-shift worker	27	73	628

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	47
2019	Non-shift worker	8	92	720
2018	Shift worker	15	85	36
2018	Non-shift worker	9	91	628

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	50	50	47
2019	Non-shift worker	43	57	720
2018	Shift worker	44	56	36
2018	Non-shift worker	41	59	629

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	48	52	47
2019	Non-shift worker	60	40	720
2018	Shift worker	63	37	36
2018	Non-shift worker	67	33	628

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	775
2019	Non-shift worker	9	91	12402

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	23	25	5	7	12	4	55	15	777
2019	Non-shift worker	23	20	23	5	5	20	5	57	12	12433
2018	Shift worker	23	21	31	7	5	11	3	51	14	569
2018	Non-shift worker	21	23	25	4	4	19	3	57	11	9910
2017	Shift worker	23	30	25	5	4	10	3	60	11	773
2017	Non-shift worker	21	24	22	3	4	20	5	61	9	11812
2014	Shift worker	16	29	26	5	5	14	4	55	13	885
2014	Non-shift worker	19	23	23	4	3	23	5	58	10	13825

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	31	22	4	6	4	1	66	11	777
2019	Non-shift worker	38	30	18	4	4	6	1	73	8	12411
2018	Shift worker	29	27	26	6	5	6	1	60	12	564
2018	Non-shift worker	34	32	20	4	4	6	1	71	8	9903
2017	Shift worker	29	36	19	5	5	4	1	69	11	774
2017	Non-shift worker	35	34	16	4	3	7	1	75	8	11804
2014	Shift worker	21	36	23	6	4	8	1	63	12	885
2014	Non-shift worker	30	32	19	4	3	10	1	70	8	13810
2011	Shift worker	33	39	17	4	3	4	0	75	7	1291
2011	Non-shift worker	37	37	14	4	2	5	0	78	7	14836

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	21	17	16	27	1	39	44	774
2019	Non-shift worker	24	25	21	13	16	1	49	30	12435
2018	Shift worker	12	19	18	18	33	1	31	51	571
2018	Non-shift worker	20	23	22	15	19	1	43	35	9954
2017	Shift worker	15	18	19	17	30	1	34	47	772
2017	Non-shift worker	21	22	20	15	20	1	44	35	11794

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	31	21	7	6	1	66	13	774
2019	Non-shift worker	25	30	23	13	8	0	56	21	12426
2018	Shift worker	30	30	26	10	2	1	61	12	570
2018	Non-shift worker	21	28	27	14	9	1	50	23	9949
2017	Shift worker	32	33	23	6	5	2	66	10	771
2017	Non-shift worker	23	28	24	14	9	1	52	23	11798

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	28	16	5	5	1	3	73	10	769
2019	Non-shift worker	34	32	19	8	5	0	1	67	13	12363
2018	Shift worker	35	33	19	7	3	0	3	70	10	567
2018	Non-shift worker	29	32	22	11	5	0	1	61	16	9891
2017	Shift worker	41	30	16	6	4	1	3	73	10	767
2017	Non-shift worker	30	30	21	10	5	0	2	63	16	11757

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	25	20	13	14	1	0	52	28	774
2019	Non-shift worker	22	24	21	15	16	0	1	47	32	12379
2018	Shift worker	26	21	20	15	15	0	1	48	31	569
2018	Non-shift worker	20	23	23	17	17	0	1	43	34	9915
2017	Shift worker	22	23	21	16	15	1	2	46	32	768
2017	Non-shift worker	20	23	21	17	16	1	2	44	34	11793

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	21	9	3	3	1	5	84	7	769
2019	Non-shift worker	57	21	10	4	3	0	6	83	7	12383
2018	Shift worker	56	20	13	4	3	0	5	80	7	567
2018	Non-shift worker	52	22	11	5	3	0	7	80	8	9917
2017	Shift worker	54	23	11	3	3	0	6	82	7	766
2017	Non-shift worker	48	23	11	5	3	1	10	79	8	11762

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	28	16	8	5	1	1	70	13	773
2019	Non-shift worker	42	28	17	7	5	0	1	71	12	12388
2018	Shift worker	37	28	20	8	5	1	1	67	13	569
2018	Non-shift worker	37	28	19	9	6	0	1	66	15	9938
2017	Shift worker	38	34	16	7	4	0	1	73	11	767
2017	Non-shift worker	37	30	18	8	5	0	1	68	13	11747

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	30	20	9	8	0	1	62	18	774
2019	Non-shift worker	30	35	20	9	5	1	1	66	14	12391
2018	Shift worker	29	28	21	13	7	1	1	58	21	566
2018	Non-shift worker	26	33	23	10	6	1	1	60	16	9905
2017	Shift worker	34	31	19	10	5	1	1	65	15	768
2017	Non-shift worker	29	32	21	11	5	1	1	62	16	11745

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	31	18	11	7	0	2	63	18	774
2019	Non-shift worker	25	33	22	12	6	0	1	59	19	12373
2018	Shift worker	27	28	24	10	8	1	2	57	19	565
2018	Non-shift worker	23	32	24	13	7	0	1	55	21	9896
2017	Shift worker	31	29	22	10	6	1	2	62	16	766
2017	Non-shift worker	23	31	23	14	7	0	1	56	21	11747

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	31	19	8	7	0	1	64	16	771
2019	Non-shift worker	32	31	19	11	7	0	1	63	17	12363
2018	Shift worker	28	30	21	12	8	0	1	59	20	564
2018	Non-shift worker	28	30	21	11	7	0	1	59	19	9884
2017	Shift worker	35	29	18	9	7	1	1	66	16	767
2017	Non-shift worker	30	30	19	12	7	0	1	61	19	11753

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	26	17	10	10	0	1	63	20	770
2019	Non-shift worker	41	27	15	9	8	0	1	69	16	12366

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	29	13	7	2	1	1	77	10	772
2019	Non-shift worker	36	33	17	8	4	0	1	70	12	12338
2018	Shift worker	41	32	15	8	3	0	1	74	11	561
2018	Non-shift worker	32	32	20	10	5	0	1	65	15	9873
2017	Shift worker	44	30	14	6	3	1	2	76	9	763
2017	Non-shift worker	34	31	19	9	5	1	2	66	14	11704

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	26	18	5	6	0	1	70	12	769
2019	Non-shift worker	52	26	13	5	3	0	1	79	8	12336
2018	Shift worker	43	27	17	9	3	0	1	71	12	561
2018	Non-shift worker	52	26	13	5	3	0	2	79	7	9849
2017	Shift worker	45	29	16	6	3	1	1	75	9	774
2017	Non-shift worker	53	26	12	4	2	0	1	81	7	11798

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	17	12	3	3	1	4	81	6	768
2019	Non-shift worker	70	15	6	2	2	1	5	90	4	12323
2018	Shift worker	56	23	12	3	2	1	3	83	5	558
2018	Non-shift worker	67	17	7	2	2	1	4	88	5	9871

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	17	8	5	6	1	2	81	12	772
2019	Non-shift worker	72	13	6	3	4	1	2	86	8	12382
2018	Shift worker	58	16	11	6	7	0	1	75	13	564
2018	Non-shift worker	69	14	7	4	4	1	2	85	8	9868
2017	Shift worker	62	20	9	3	4	1	1	83	8	771
2017	Non-shift worker	70	14	6	4	3	1	2	87	7	11800

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	31	17	6	5	1	72	11	771
2019	Non-shift worker	54	28	10	4	3	1	83	7	12351
2018	Shift worker	44	26	17	8	3	1	72	11	569
2018	Non-shift worker	51	29	11	5	3	1	81	8	9913
2017	Shift worker	45	32	13	5	4	1	77	9	769
2017	Non-shift worker	52	29	10	5	3	1	82	7	11793

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	19	13	8	7	0	1	71	15	774
2019	Non-shift worker	58	21	10	5	5	0	1	79	11	12331
2018	Shift worker	46	22	13	10	8	0	2	69	18	567
2018	Non-shift worker	51	23	12	7	6	0	1	75	13	9886
2017	Shift worker	51	23	11	6	8	1	1	74	14	771
2017	Non-shift worker	55	23	9	6	5	0	1	80	11	11800

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	13	7	2	1	19	88	3	770
2019	Non-shift worker	57	13	5	2	1	21	89	4	12305
2018	Shift worker	61	11	6	2	1	19	89	3	563
2018	Non-shift worker	52	13	6	2	1	25	88	5	9836
2017	Shift worker	58	16	6	2	2	15	89	4	770
2017	Non-shift worker	55	14	5	2	1	23	89	5	11789

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	66	18	6	2	2	0	5	89	4	769
2019	Non-shift worker	67	19	7	2	1	0	4	90	3	12338
2018	Shift worker	63	21	6	3	1	1	6	90	4	562
2018	Non-shift worker	62	21	7	2	1	0	5	88	4	9851
2017	Shift worker	65	20	6	2	1	0	5	90	3	768
2017	Non-shift worker	64	19	7	2	1	0	6	89	4	11735

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	69	15	7	4	3	0	3	86	6	775
2019	Non-shift worker	75	13	5	2	2	1	2	91	4	12364
2018	Shift worker	62	19	9	4	2	0	4	85	6	567
2018	Non-shift worker	71	14	5	3	3	0	3	89	6	9892
2017	Shift worker	60	20	8	5	3	1	3	83	8	768
2017	Non-shift worker	69	17	6	3	3	1	4	89	5	11808

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	24	10	4	2	0	2	83	6	772
2019	Non-shift worker	57	26	10	3	2	0	1	85	5	12325
2018	Shift worker	52	29	10	4	1	0	3	84	6	563
2018	Non-shift worker	53	27	12	4	2	0	2	82	6	9876
2017	Shift worker	55	28	10	3	2	1	1	85	5	764
2017	Non-shift worker	54	28	10	3	2	0	2	84	5	11781

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	33	28	11	5	0	57	15	774
2019	Non-shift worker	20	35	30	11	4	0	55	15	12448
2018	Shift worker	21	32	31	12	4	0	53	16	574
2018	Non-shift worker	18	32	33	12	5	0	50	17	9966
2017	Shift worker	20	32	32	9	5	1	53	14	773
2017	Non-shift worker	16	31	35	12	5	0	47	18	11838

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	15	34	24	17	0	41	25	768
2019	Non-shift worker	9	17	35	26	13	0	39	26	12267
2018	Shift worker	7	17	32	26	17	1	43	24	557
2018	Non-shift worker	10	18	35	24	13	0	37	28	9841
2017	Shift worker	6	13	37	25	18	1	43	19	766
2017	Non-shift worker	8	18	38	23	12	1	36	26	11766

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	38	22	12	6	3	0	59	19	777
2019	Non-shift worker	29	39	18	8	4	2	0	69	13	12404
2018	Shift worker	23	35	19	12	9	3	0	59	21	569
2018	Non-shift worker	27	39	18	9	5	2	0	68	14	9922
2017	Shift worker	18	36	23	10	8	4	1	57	19	769
2017	Non-shift worker	24	39	18	9	6	3	0	65	16	11796

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	32	22	14	11	2	52	26	779
2019	Non-shift worker	24	36	18	12	8	1	61	20	12423
2018	Shift worker	21	29	22	11	15	1	51	26	568
2018	Non-shift worker	23	36	19	13	8	1	60	21	9942
2017	Shift worker	17	34	22	13	11	2	53	25	768
2017	Non-shift worker	20	37	18	13	9	2	58	23	11815

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	776
2019	Non-shift worker	15	85	12414
2017	Shift worker	17	83	767
2017	Non-shift worker	15	85	11813
2014	Shift worker	18	82	882
2014	Non-shift worker	15	85	13797

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	73	27	114
2019	Non-shift worker	80	20	1906
2017	Shift worker	68	32	126
2017	Non-shift worker	76	24	1814
2014	Shift worker	71	29	165
2014	Non-shift worker	77	23	2016

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	28	13	7	10	0	71	17	81
2019	Non-shift worker	49	32	6	8	4	0	82	12	1503
2017	Shift worker	36	36	11	8	9	0	72	17	85
2017	Non-shift worker	46	35	6	7	5	1	82	12	1388
2014	Shift worker	41	38	7	9	3	1	80	13	118
2014	Non-shift worker	51	32	6	7	3	0	83	10	1570

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	15	24	24	15	21	1	1	15	85	775
2019	Non-shift worker	23	30	23	11	12	1	0	23	77	12409
2018	Shift worker	15	18	22	17	27	1	0	15	85	573
2018	Non-shift worker	25	26	22	13	13	2	0	26	74	9951
2017	Shift worker	12	21	24	18	24	2	0	12	88	772
2017	Non-shift worker	27	23	20	12	14	3	1	28	72	11825

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	68	32	632
2019	Non-shift worker	58	42	9266

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	38	62	624
2019	Non-shift worker	43	57	9091
2018	Shift worker	27	73	461
2018	Non-shift worker	32	68	7130

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	24	18	17	26	1	3	37	45	624
2019	Non-shift worker	11	23	20	17	21	1	7	37	41	9145
2018	Shift worker	12	20	18	16	29	1	4	34	47	464
2018	Non-shift worker	11	22	19	18	23	1	5	35	44	7140
2017	Shift worker	10	20	19	12	31	2	6	32	47	654
2017	Non-shift worker	10	20	17	17	25	2	8	34	47	8116

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	15	21	19	34	1	3	22	55	625
2019	Non-shift worker	5	15	18	20	34	2	6	22	58	9134
2018	Shift worker	5	14	16	17	44	2	2	20	63	463
2018	Non-shift worker	4	12	16	19	43	2	4	16	66	7143
2017	Shift worker	5	12	15	15	47	2	4	18	66	649
2017	Non-shift worker	3	9	13	17	50	2	7	13	73	8111

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	17	14	11	12	1	7	61	24	768
2019	Non-shift worker	40	17	14	10	11	1	6	62	23	12274
2018	Shift worker	40	12	14	10	17	1	7	56	29	567
2018	Non-shift worker	40	15	14	10	13	1	7	60	25	9893

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Department of National Defence by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment