2019 Public Service Employee Survey Results for Department of National Defence by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	44	6	10	5	79	15	2908
2019	Does not provide services to public	33	44	6	13	4	77	17	10452
2017	Provides services to public	28	48	6	12	6	76	17	2781
2017	Does not provide services to public	29	46	5	13	6	76	19	9849
2014	Provides services to public	29	47	7	11	6	76	17	3473
2014	Does not provide services to public	27	45	6	15	7	72	22	11234
2011	Provides services to public	35	47	5	10	4	82	13	4354
2011	Does not provide services to public	32	47	5	11	4	80	16	11817
2008	Provides services to public	36	47	4	9	4	83	13	3291
2008	Does not provide services to public	34	46	4	11	5	80	16	8501

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	20	6	4	3	1	87	7	2906
2019	Does not provide services to public	67	18	6	4	3	1	87	7	10432
2017	Provides services to public	63	22	6	5	3	1	86	9	2779
2017	Does not provide services to public	65	19	6	4	3	2	86	8	9841
2014	Provides services to public	60	23	6	5	4	1	85	9	3467
2014	Does not provide services to public	65	20	6	5	3	2	86	8	11231
2011	Provides services to public	66	19	5	5	3	2	87	7	4354
2011	Does not provide services to public	69	17	5	5	3	2	87	8	11809
2008	Provides services to public	64	21	5	5	3	3	87	8	3295
2008	Does not provide services to public	69	17	4	5	3	2	88	8	8503

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	38	8	11	5	76	16	2904
2019	Does not provide services to public	39	37	8	11	5	76	16	10433
2017	Provides services to public	35	38	9	11	7	73	18	2771
2017	Does not provide services to public	37	37	8	11	6	75	17	9834
2014	Provides services to public	36	37	8	11	8	73	19	3464
2014	Does not provide services to public	38	37	8	11	6	76	17	11220
2011	Provides services to public	35	38	9	10	7	73	17	4347
2011	Does not provide services to public	36	39	8	10	5	76	16	11805

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	39	12	13	7	0	68	20	2904
2019	Does not provide services to public	28	39	12	14	7	0	68	20	10409
2018	Provides services to public	28	39	13	13	6	1	67	20	2177
2018	Does not provide services to public	25	42	11	14	7	1	68	21	8221
2017	Provides services to public	25	39	13	14	9	0	65	23	2774
2017	Does not provide services to public	26	38	12	15	9	0	64	24	9836
2014	Provides services to public	25	38	13	14	10	0	63	24	3462
2014	Does not provide services to public	23	37	12	17	11	0	60	28	11230
2011	Provides services to public	29	39	13	11	6	1	69	18	4352
2011	Does not provide services to public	29	40	11	12	7	1	70	19	11804
2008	Provides services to public	28	41	12	12	6	1	70	18	3295
2008	Does not provide services to public	26	42	12	12	7	1	69	19	8506

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	38	9	8	5	77	13	2892
2019	Does not provide services to public	43	38	9	7	3	81	10	10377
2017	Provides services to public	39	40	8	8	4	80	12	2770
2017	Does not provide services to public	44	39	7	7	3	83	10	9806
2014	Provides services to public	39	39	9	8	4	78	12	3466
2014	Does not provide services to public	42	39	9	7	3	82	10	11225

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	32	13	8	6	0	74	13	2898
2019	Does not provide services to public	46	32	10	6	5	0	79	11	10416
2018	Provides services to public	41	33	13	8	6	0	74	13	2174
2018	Does not provide services to public	42	34	12	7	4	0	77	11	8200
2017	Provides services to public	38	34	13	8	5	1	73	14	2774
2017	Does not provide services to public	43	34	11	7	4	1	77	12	9817
2014	Provides services to public	34	35	14	8	7	1	70	16	3468
2014	Does not provide services to public	38	34	13	8	6	1	73	14	11224
2011	Provides services to public	38	35	12	8	6	1	74	14	4356
2011	Does not provide services to public	40	36	11	8	4	1	76	12	11815

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	38	12	7	5	76	12	2907
2019	Does not provide services to public	36	39	13	8	5	75	13	10440
2018	Provides services to public	40	37	12	6	5	77	11	2168
2018	Does not provide services to public	33	42	12	8	5	75	13	8164
2017	Provides services to public	36	43	11	6	4	79	10	2777
2017	Does not provide services to public	33	43	11	8	4	76	12	9828
2014	Provides services to public	34	45	10	6	5	78	11	3472
2014	Does not provide services to public	29	44	11	9	5	74	15	11238
2011	Provides services to public	42	38	10	6	3	81	9	4355
2011	Does not provide services to public	36	41	11	7	5	78	12	11812
2008	Provides services to public	44	38	9	5	3	82	8	3280
2008	Does not provide services to public	37	41	10	7	4	79	11	8470

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	34	18	14	11	58	25	2910
2019	Does not provide services to public	24	35	18	13	9	60	22	10434
2018	Provides services to public	24	31	19	11	14	56	25	2179
2018	Does not provide services to public	22	32	20	13	12	55	25	8194
2017	Provides services to public	24	32	19	13	12	56	25	2775
2017	Does not provide services to public	23	34	18	14	11	57	25	9829
2014	Provides services to public	20	34	18	15	12	55	27	3470
2014	Does not provide services to public	19	34	18	16	13	53	29	11232
2011	Provides services to public	22	36	16	15	11	58	26	4362
2011	Does not provide services to public	20	38	17	14	11	58	25	11833

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	41	14	11	4	72	15	2897
2019	Does not provide services to public	26	42	14	12	5	69	18	10405
2018	Provides services to public	31	39	14	8	7	71	15	2173
2018	Does not provide services to public	26	38	16	12	7	65	20	8209
2017	Provides services to public	30	42	13	9	6	72	15	2776
2017	Does not provide services to public	27	40	14	12	6	67	18	9823

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	40	11	4	2	0	82	7	2895
2019	Does not provide services to public	41	39	10	6	3	0	81	9	10404
2018	Provides services to public	46	37	10	4	3	0	83	6	2185
2018	Does not provide services to public	42	42	9	4	3	0	84	7	8251
2017	Provides services to public	42	38	11	5	3	0	81	8	2776
2017	Does not provide services to public	39	41	10	6	3	0	80	9	9824
2014	Provides services to public	40	39	12	4	3	1	80	8	3468
2014	Does not provide services to public	38	40	12	6	4	1	78	9	11229
2011	Provides services to public	42	40	11	4	2	1	83	7	4359
2011	Does not provide services to public	39	41	11	5	3	1	81	8	11828
2008	Provides services to public	50	36	7	4	2	0	87	6	3294
2008	Does not provide services to public	44	40	9	4	3	1	84	7	8500

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	36	15	12	9	65	20	2909
2019	Does not provide services to public	31	36	15	10	8	67	18	10413
2018	Provides services to public	30	35	14	10	10	65	20	2174
2018	Does not provide services to public	27	38	15	12	8	65	20	8229
2017	Provides services to public	28	35	16	11	9	64	20	2768
2017	Does not provide services to public	28	37	15	11	9	65	20	9812

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	30	8	2	2	88	4	2892
2019	Does not provide services to public	54	32	9	2	2	86	5	10373
2018	Provides services to public	62	28	7	2	1	90	3	2167
2018	Does not provide services to public	52	34	9	3	2	86	5	8188
2017	Provides services to public	62	28	6	2	1	90	3	2765
2017	Does not provide services to public	56	33	8	2	1	88	4	9791
2014	Provides services to public	69	23	5	1	1	92	3	3470
2014	Does not provide services to public	63	27	7	2	1	90	4	11223
2011	Provides services to public	68	24	5	1	1	93	2	4361
2011	Does not provide services to public	61	30	6	2	1	91	3	11824

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	37	13	12	9	66	21	2901
2019	Does not provide services to public	31	38	13	10	7	69	17	10393
2018	Provides services to public	28	36	15	11	10	64	21	2179
2018	Does not provide services to public	27	39	14	11	8	67	19	8220
2017	Provides services to public	29	39	13	11	7	68	19	2758
2017	Does not provide services to public	31	40	11	10	7	71	18	9781
2014	Provides services to public	22	40	13	14	10	63	24	3464
2014	Does not provide services to public	22	42	13	13	10	64	23	11234
2011	Provides services to public	30	38	12	11	7	68	19	4358
2011	Does not provide services to public	30	41	11	10	7	72	17	11825

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	33	17	9	8	66	17	2907
2019	Does not provide services to public	34	35	16	9	7	69	15	10415
2018	Provides services to public	32	31	17	10	9	63	20	2170
2018	Does not provide services to public	31	34	17	10	8	66	18	8210
2017	Provides services to public	32	35	16	10	7	68	17	2762
2017	Does not provide services to public	34	35	14	10	7	69	17	9786
2014	Provides services to public	28	36	16	11	8	65	19	3466
2014	Does not provide services to public	29	37	15	11	8	66	19	11236

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	37	15	10	6	0	69	16	2883
2019	Does not provide services to public	30	39	15	10	5	0	69	16	10323
2018	Provides services to public	32	34	15	11	8	0	66	19	2181
2018	Does not provide services to public	28	35	17	12	8	0	64	20	8210
2017	Provides services to public	31	37	15	9	7	0	69	16	2761
2017	Does not provide services to public	31	36	14	11	7	0	67	18	9788
2014	Provides services to public	29	37	16	11	7	0	66	19	3465
2014	Does not provide services to public	27	36	16	12	8	0	63	21	11230
2011	Provides services to public	36	39	13	8	4	0	75	12	4344
2011	Does not provide services to public	33	41	13	8	4	1	74	12	11813

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	10	4	3	83	7	2903
2019	Does not provide services to public	43	38	10	5	3	82	8	10435
2018	Provides services to public	48	35	10	4	3	83	7	2181
2018	Does not provide services to public	41	38	12	6	3	79	9	8232
2017	Provides services to public	48	35	10	4	3	83	7	2753
2017	Does not provide services to public	42	38	11	5	3	81	8	9778
2014	Provides services to public	48	37	9	3	3	85	6	3462
2014	Does not provide services to public	42	38	10	6	4	80	10	11228
2011	Provides services to public	49	36	8	4	2	86	6	4359
2011	Does not provide services to public	45	40	8	5	2	85	7	11814
2008	Provides services to public	52	36	6	4	2	88	6	3298
2008	Does not provide services to public	47	39	7	5	2	86	7	8505

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	32	16	5	4	1	74	9	2872
2019	Does not provide services to public	40	31	17	7	5	1	72	11	10327
2018	Provides services to public	42	31	16	6	4	0	74	10	2203
2018	Does not provide services to public	38	32	17	8	5	1	70	13	8279
2017	Provides services to public	41	34	14	7	4	1	76	10	2782
2017	Does not provide services to public	38	34	15	7	4	1	73	12	9831
2014	Provides services to public	39	34	16	6	5	1	73	11	3468
2014	Does not provide services to public	35	35	17	7	5	1	70	12	11234
2011	Provides services to public	38	33	17	7	4	1	72	11	4357
2011	Does not provide services to public	33	36	18	7	4	1	70	12	11823
2008	Provides services to public	31	36	19	9	5	0	67	14	3295
2008	Does not provide services to public	30	35	19	9	5	1	66	14	8506

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	28	34	18	8	1	1	26	39	2908
2019	Does not provide services to public	10	26	35	19	8	0	1	27	37	10428
2018	Provides services to public	11	27	33	19	9	1	1	29	38	2200
2018	Does not provide services to public	11	26	35	18	8	1	1	27	38	8267
2017	Provides services to public	12	26	31	18	10	0	4	28	39	2749
2017	Does not provide services to public	11	26	35	17	8	1	2	26	38	9789
2014	Provides services to public	11	30	33	17	7	1	2	24	42	3465
2014	Does not provide services to public	12	28	36	16	6	0	2	23	41	11212
2011	Provides services to public	12	27	33	17	8	0	3	26	40	4331
2011	Does not provide services to public	12	27	35	16	7	1	2	23	41	11795
2008	Provides services to public	13	29	32	17	7	0	2	25	42	3270
2008	Does not provide services to public	11	29	34	17	7	1	1	24	41	8485

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	22	29	21	13	1	2	35	35	2899
2019	Does not provide services to public	11	20	28	24	14	1	1	39	32	10401
2018	Provides services to public	14	22	28	20	13	2	1	35	36	2189
2018	Does not provide services to public	13	21	27	22	14	2	1	37	35	8236
2017	Provides services to public	14	22	28	18	13	1	4	33	38	2737
2017	Does not provide services to public	11	21	29	21	13	2	3	36	34	9747
2014	Provides services to public	14	25	29	18	10	1	2	29	41	3461
2014	Does not provide services to public	14	23	31	19	10	2	2	30	39	11211
2011	Provides services to public	12	22	30	18	12	2	3	33	36	4323
2011	Does not provide services to public	10	20	29	23	13	1	3	38	32	11768
2008	Provides services to public	12	21	28	21	13	1	3	35	35	3269
2008	Does not provide services to public	10	20	29	24	13	2	2	38	31	8465

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	26	28	14	9	2	2	24	47	2906
2019	Does not provide services to public	20	27	28	14	8	1	1	23	49	10405
2018	Provides services to public	20	25	27	16	9	2	2	25	47	2194
2018	Does not provide services to public	23	27	27	13	8	1	2	21	51	8241
2017	Provides services to public	22	24	25	14	9	1	4	24	49	2744
2017	Does not provide services to public	22	27	26	12	7	1	3	20	52	9777
2014	Provides services to public	22	28	26	13	7	1	3	21	52	3466
2014	Does not provide services to public	25	28	26	12	6	1	2	19	55	11216
2011	Provides services to public	20	24	28	14	8	2	4	24	46	4318
2011	Does not provide services to public	22	27	27	14	7	1	3	22	50	11766
2008	Provides services to public	18	25	28	15	10	1	3	26	45	3266
2008	Does not provide services to public	18	26	29	15	8	2	2	23	46	8471

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	11	28	34	17	1	3	54	17	2892
2019	Does not provide services to public	6	13	32	31	17	1	2	48	19	10375
2018	Provides services to public	6	13	29	33	16	1	2	51	19	2181
2018	Does not provide services to public	6	15	32	30	14	1	2	45	22	8223
2017	Provides services to public	7	12	28	29	17	1	5	50	20	2728
2017	Does not provide services to public	6	14	32	28	15	1	3	45	21	9707
2014	Provides services to public	6	14	31	31	14	1	3	47	21	3445
2014	Does not provide services to public	6	15	34	30	12	1	2	43	22	11172
2011	Provides services to public	7	15	30	28	15	1	4	45	23	4307
2011	Does not provide services to public	7	16	32	28	14	1	3	43	24	11758
2008	Provides services to public	7	15	32	29	14	0	3	45	23	3266
2008	Does not provide services to public	7	15	33	29	13	1	2	44	23	8466

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	22	28	17	13	1	2	31	40	2903
2019	Does not provide services to public	17	22	29	19	12	1	2	31	39	10416
2018	Provides services to public	18	23	29	16	11	1	2	28	43	2191
2018	Does not provide services to public	19	26	26	17	11	1	2	28	45	8256
2017	Provides services to public	20	23	25	17	11	1	4	29	44	2744
2017	Does not provide services to public	18	24	28	17	11	1	3	28	43	9787
2014	Provides services to public	23	26	26	14	9	1	2	24	50	3458
2014	Does not provide services to public	22	27	27	13	7	1	2	21	51	11212
2011	Provides services to public	17	24	28	16	11	0	3	28	43	4330
2011	Does not provide services to public	16	24	29	18	10	1	3	28	42	11782
2008	Provides services to public	15	23	29	19	12	1	3	31	39	3267
2008	Does not provide services to public	15	23	29	19	11	1	3	30	39	8474

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	19	26	21	15	2	3	38	34	2896
2019	Does not provide services to public	12	19	26	23	16	2	2	40	33	10391
2018	Provides services to public	14	20	24	23	15	2	3	40	35	2190
2018	Does not provide services to public	13	20	27	22	15	2	2	38	34	8225
2017	Provides services to public	15	20	24	20	14	2	6	36	38	2742
2017	Does not provide services to public	11	19	26	22	15	2	5	40	33	9768
2014	Provides services to public	14	20	25	22	13	1	5	37	37	3454
2014	Does not provide services to public	11	18	27	24	14	2	4	40	31	11197
2011	Provides services to public	15	21	24	19	14	2	5	36	38	4328
2011	Does not provide services to public	11	17	25	24	16	2	5	43	30	11769
2008	Provides services to public	16	22	24	19	13	1	5	34	41	3266
2008	Does not provide services to public	11	20	25	23	15	2	4	40	33	8479

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	21	29	19	12	3	3	32	37	2896
2019	Does not provide services to public	18	24	30	15	9	1	2	25	44	10399
2018	Provides services to public	15	21	30	19	11	2	2	32	37	2192
2018	Does not provide services to public	20	25	29	13	8	2	2	22	48	8254
2017	Provides services to public	16	20	29	16	10	3	6	29	40	2744
2017	Does not provide services to public	20	24	29	13	8	2	3	22	47	9778
2014	Provides services to public	16	21	31	17	9	3	4	28	40	3456
2014	Does not provide services to public	21	25	30	13	7	2	3	20	48	11203

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	17	32	24	13	1	2	39	28	2904
2019	Does not provide services to public	10	18	33	24	12	1	2	37	29	10422

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	16	8	3	3	0	3	85	7	2907
2019	Does not provide services to public	67	15	8	3	2	0	3	85	6	10426
2017	Provides services to public	64	17	8	3	3	0	4	85	7	2781
2017	Does not provide services to public	66	16	7	3	2	0	4	86	6	9833
2014	Provides services to public	66	16	6	3	3	0	4	86	7	3470
2014	Does not provide services to public	68	16	6	3	3	0	4	88	6	11237
2011	Provides services to public	67	15	6	3	4	1	4	86	7	4358
2011	Does not provide services to public	68	14	6	3	3	1	5	87	7	11819
2008	Provides services to public	66	14	5	4	4	1	7	85	9	3295
2008	Does not provide services to public	68	12	5	3	3	1	8	87	7	8510

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	33	20	12	11	2	1	56	24	2908
2019	Does not provide services to public	25	31	18	11	9	3	2	60	21	10421
2018	Provides services to public	17	34	20	12	14	2	1	52	27	2195
2018	Does not provide services to public	19	33	21	11	10	4	2	54	23	8247
2017	Provides services to public	21	32	19	12	13	2	1	55	26	2780
2017	Does not provide services to public	23	33	17	11	10	3	2	59	23	9828
2014	Provides services to public	21	34	17	14	11	2	1	56	26	3469
2014	Does not provide services to public	24	32	16	12	11	3	2	59	24	11231

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	31	12	12	9	0	67	21	2905
2019	Does not provide services to public	39	31	11	11	8	0	70	19	10412
2018	Provides services to public	31	31	13	12	12	0	62	25	2185
2018	Does not provide services to public	34	32	12	13	9	1	66	22	8231
2017	Provides services to public	32	34	12	11	11	0	66	22	2780
2017	Does not provide services to public	35	32	11	11	10	1	68	21	9828
2014	Provides services to public	32	32	12	12	12	0	64	23	3468
2014	Does not provide services to public	33	32	11	12	11	1	66	23	11227

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	11	10	6	74	15	2903
2019	Does not provide services to public	42	36	9	8	4	78	13	10409
2018	Provides services to public	32	39	12	10	7	71	17	2183
2018	Does not provide services to public	38	39	11	8	4	77	12	8218
2017	Provides services to public	28	42	13	10	7	71	16	2770
2017	Does not provide services to public	34	40	11	9	5	75	14	9816
2014	Provides services to public	26	44	12	12	6	71	17	3466
2014	Does not provide services to public	31	42	12	10	5	73	15	11226

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	40	16	7	5	0	72	12	2900
2019	Does not provide services to public	37	39	13	6	3	1	77	9	10424
2018	Provides services to public	28	40	18	7	6	1	69	13	2188
2018	Does not provide services to public	33	41	15	6	4	1	75	10	8233

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	29	22	5	5	1	5	66	11	2911
2019	Does not provide services to public	41	28	18	5	4	1	4	73	8	10444

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	31	16	10	8	0	1	66	17	2899
2019	Does not provide services to public	37	32	16	8	6	1	0	70	15	10433
2018	Provides services to public	33	33	17	9	7	0	0	67	16	2187
2018	Does not provide services to public	32	35	15	10	7	0	0	68	17	8221
2017	Provides services to public	31	37	15	8	8	0	0	68	16	2777
2017	Does not provide services to public	33	36	14	9	7	0	0	70	16	9842
2014	Provides services to public	31	37	15	9	7	0	0	69	16	3469
2014	Does not provide services to public	32	37	14	10	7	0	0	69	17	11237
2011	Provides services to public	31	35	15	10	8	0	0	67	19	4357
2011	Does not provide services to public	30	37	14	10	7	0	0	68	18	11813
2008	Provides services to public	33	35	12	10	9	0	1	69	19	3293
2008	Does not provide services to public	28	37	13	11	9	1	0	66	21	8500

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	28	17	8	6	1	1	69	14	2905
2019	Does not provide services to public	44	29	14	7	5	1	1	74	12	10421
2018	Provides services to public	37	33	15	7	7	1	0	70	14	2181
2018	Does not provide services to public	40	30	15	8	6	1	0	71	14	8215
2017	Provides services to public	34	34	15	8	7	2	1	70	15	2776
2017	Does not provide services to public	40	31	14	7	6	2	1	73	13	9841
2014	Provides services to public	35	33	14	9	7	1	1	69	16	3475
2014	Does not provide services to public	37	32	14	8	6	2	1	71	15	11231
2011	Provides services to public	34	33	15	10	7	2	0	68	17	4356
2011	Does not provide services to public	38	32	13	8	6	2	0	71	15	11807
2008	Provides services to public	35	33	13	9	8	2	0	70	17	3296
2008	Does not provide services to public	36	32	14	9	7	2	0	70	17	8498

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	32	13	10	7	0	69	18	2898
2019	Does not provide services to public	40	32	12	9	6	1	74	15	10402
2018	Provides services to public	35	34	13	10	7	1	70	17	2181
2018	Does not provide services to public	37	33	13	10	7	0	70	17	8194
2017	Provides services to public	35	34	12	10	7	0	70	17	2779
2017	Does not provide services to public	38	33	12	9	6	1	72	16	9835
2014	Provides services to public	33	34	13	11	8	0	68	19	3474
2014	Does not provide services to public	35	35	12	10	7	1	70	18	11234
2011	Provides services to public	33	34	13	11	8	0	68	20	4355
2011	Does not provide services to public	35	35	12	11	7	0	70	18	11807
2008	Provides services to public	35	34	11	11	9	1	69	20	3295
2008	Does not provide services to public	33	35	11	11	9	1	69	20	8497

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	13	6	2	3	2	89	4	2899
2019	Does not provide services to public	78	11	5	1	2	3	91	3	10411
2017	Provides services to public	69	18	5	2	3	3	89	5	2770
2017	Does not provide services to public	75	13	5	2	2	3	91	4	9822
2014	Provides services to public	70	17	4	2	4	3	90	6	3471
2014	Does not provide services to public	74	13	5	2	2	4	91	4	11227
2011	Provides services to public	72	14	4	2	3	3	90	5	4355
2011	Does not provide services to public	75	12	5	2	2	4	90	4	11809
2008	Provides services to public	75	11	3	2	3	5	91	6	3293
2008	Does not provide services to public	77	8	4	2	2	7	92	4	8490

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	22	13	4	7	2	7	73	13	2903
2019	Does not provide services to public	53	21	10	4	5	2	5	79	10	10436
2017	Provides services to public	37	25	12	5	8	4	10	71	15	2774
2017	Does not provide services to public	45	24	10	5	6	3	6	77	13	9816
2014	Provides services to public	35	25	12	7	8	2	10	69	17	3472
2014	Does not provide services to public	42	23	10	5	8	3	8	73	15	11232
2011	Provides services to public	34	25	14	8	10	3	7	64	20	4358
2011	Does not provide services to public	38	26	11	7	10	3	5	70	18	11823

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	25	14	5	6	1	75	11	2907
2019	Does not provide services to public	54	24	12	4	4	2	80	8	10444
2018	Provides services to public	44	28	14	6	6	1	73	13	2185
2018	Does not provide services to public	47	29	13	5	6	1	76	11	8197
2017	Provides services to public	43	29	14	5	6	1	74	12	2774
2017	Does not provide services to public	48	27	13	5	5	2	77	10	9822

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	30	13	7	6	73	14	2909
2019	Does not provide services to public	47	29	11	7	5	76	12	10440
2018	Provides services to public	40	28	14	8	9	69	17	2179
2018	Does not provide services to public	42	29	13	8	7	71	16	8212
2017	Provides services to public	41	31	13	7	7	72	14	2762
2017	Does not provide services to public	46	28	12	7	7	74	14	9796
2014	Provides services to public	39	31	13	8	7	71	16	3468
2014	Does not provide services to public	41	31	12	8	8	73	15	11223

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	41	16	12	7	0	1	66	19	513
2019	Does not provide services to public	21	46	15	11	4	1	2	69	15	2907

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	33	17	10	8	3	0	63	19	2907
2019	Does not provide services to public	29	32	17	10	7	4	0	64	18	10393
2018	Provides services to public	26	31	18	12	10	3	0	59	22	2197
2018	Does not provide services to public	27	32	18	11	9	4	0	61	21	8290
2017	Provides services to public	25	34	18	10	9	3	1	61	20	2779
2017	Does not provide services to public	26	32	17	11	9	4	0	62	21	9848
2014	Provides services to public	21	35	18	12	10	3	0	58	23	3461
2014	Does not provide services to public	23	33	17	12	10	5	0	59	23	11233
2011	Provides services to public	22	31	20	12	11	4	0	56	24	4357
2011	Does not provide services to public	23	31	18	12	10	5	0	57	23	11808

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	32	17	12	11	1	59	24	2902
2019	Does not provide services to public	25	32	18	13	10	2	58	24	10377
2018	Provides services to public	24	30	18	14	12	1	55	27	2188
2018	Does not provide services to public	23	30	18	14	12	1	55	26	8263
2017	Provides services to public	22	31	19	13	12	2	54	26	2778
2017	Does not provide services to public	22	31	17	15	12	2	55	28	9846
2014	Provides services to public	18	32	21	15	13	2	51	28	3464
2014	Does not provide services to public	19	30	18	16	14	2	50	31	11233
2011	Provides services to public	20	31	19	13	14	2	52	28	4353
2011	Does not provide services to public	20	32	19	13	14	2	53	28	11810
2008	Provides services to public	26	33	17	11	11	2	60	23	3297
2008	Does not provide services to public	22	34	17	13	11	2	57	25	8495

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	30	21	15	12	2	50	28	2900
2019	Does not provide services to public	18	29	21	17	12	3	48	30	10366
2018	Provides services to public	18	28	23	16	13	3	47	30	2185
2018	Does not provide services to public	15	29	21	17	14	3	45	33	8263
2017	Provides services to public	16	29	21	17	13	3	47	31	2776
2017	Does not provide services to public	15	29	20	18	14	4	46	34	9844
2014	Provides services to public	13	29	23	18	14	3	43	33	3460
2014	Does not provide services to public	12	27	21	20	17	4	41	38	11230
2011	Provides services to public	13	31	21	19	13	3	46	32	4351
2011	Does not provide services to public	10	32	21	19	13	4	44	34	11805
2008	Provides services to public	14	33	20	16	12	4	49	30	3294
2008	Does not provide services to public	11	33	19	20	12	5	46	34	8501

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	30	19	17	15	1	48	33	2905
2019	Does not provide services to public	16	29	19	19	14	2	46	35	10374
2018	Provides services to public	16	27	20	18	17	1	44	36	2187
2018	Does not provide services to public	14	29	18	20	17	2	44	37	8274
2017	Provides services to public	15	31	20	16	16	3	47	33	2767
2017	Does not provide services to public	14	30	17	20	16	2	45	37	9830
2014	Provides services to public	13	29	19	20	16	2	43	37	3463
2014	Does not provide services to public	12	29	18	21	18	2	42	40	11227
2011	Provides services to public	14	32	18	20	14	2	47	35	4347
2011	Does not provide services to public	11	32	17	22	15	2	45	37	11799
2008	Provides services to public	16	36	15	19	12	2	53	32	3292
2008	Does not provide services to public	13	36	16	21	12	2	50	34	8500

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	21	15	9	10	11	4	61	22	2905
2019	Does not provide services to public	34	23	14	7	7	12	4	67	16	10442

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	40	20	10	6	1	63	16	2908
2019	Does not provide services to public	24	40	19	11	5	1	65	16	10439
2018	Provides services to public	21	37	21	13	8	1	58	21	2190
2018	Does not provide services to public	22	40	19	12	6	1	62	19	8256
2017	Provides services to public	22	38	19	12	7	1	61	19	2773
2017	Does not provide services to public	22	39	19	12	7	1	62	19	9832
2014	Provides services to public	20	38	20	12	7	2	60	20	3470
2014	Does not provide services to public	20	37	19	14	9	2	58	23	11232
2011	Provides services to public	22	40	19	11	6	1	63	18	4350
2011	Does not provide services to public	21	42	18	11	6	1	64	18	11811

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	34	23	19	9	1	0	49	28	2897
2019	Does not provide services to public	12	32	23	20	11	2	0	45	32	10402

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	37	17	10	7	1	1	66	17	2907
2019	Does not provide services to public	29	37	15	10	6	2	1	68	17	10429
2018	Provides services to public	28	38	16	10	6	1	0	67	17	2193
2018	Does not provide services to public	29	38	15	9	7	1	1	68	16	8247
2017	Provides services to public	32	38	13	8	6	2	1	72	14	2768
2017	Does not provide services to public	33	38	13	8	5	2	1	73	13	9816
2014	Provides services to public	33	39	12	8	5	2	1	74	14	3471
2014	Does not provide services to public	34	38	12	7	5	2	1	75	13	11234
2011	Provides services to public	36	37	12	8	5	3	0	75	13	4345
2011	Does not provide services to public	36	36	11	7	5	3	1	75	13	11801
2008	Provides services to public	35	36	12	7	6	3	1	74	14	3288
2008	Does not provide services to public	33	36	12	9	6	3	1	72	15	8503

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	39	21	7	6	1	65	14	2905
2019	Does not provide services to public	30	36	19	8	5	1	67	14	10413
2018	Provides services to public	28	35	20	9	7	1	64	17	2197
2018	Does not provide services to public	30	37	19	8	6	1	67	14	8231

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	28	21	12	12	4	1	52	25	2909
2019	Does not provide services to public	22	28	19	12	11	6	1	54	25	10412
2018	Provides services to public	21	29	19	14	13	4	1	52	28	2188
2018	Does not provide services to public	20	29	20	13	12	5	1	53	26	8249
2017	Provides services to public	22	30	18	13	12	4	1	55	26	2759
2017	Does not provide services to public	22	29	17	13	12	6	1	55	27	9813
2014	Provides services to public	19	29	18	14	15	5	1	51	30	3466
2014	Does not provide services to public	19	28	17	14	14	6	1	51	31	11229
2011	Provides services to public	19	29	18	14	14	6	1	52	30	4356
2011	Does not provide services to public	18	27	18	14	13	8	1	50	30	11813

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	31	19	13	12	2	0	54	26	2900
2019	Does not provide services to public	22	32	18	14	12	2	0	55	27	10422
2018	Provides services to public	21	31	20	13	13	1	0	53	26	2190
2018	Does not provide services to public	21	31	19	14	13	2	0	53	27	8243
2017	Provides services to public	22	33	18	14	11	2	1	56	25	2777
2017	Does not provide services to public	23	32	16	14	12	2	1	56	27	9842
2014	Provides services to public	19	31	19	16	14	2	1	51	30	3469
2014	Does not provide services to public	18	30	17	17	15	2	1	50	33	11227
2011	Provides services to public	23	33	16	14	12	1	1	57	27	4351
2011	Does not provide services to public	23	34	16	14	11	1	0	58	25	11809
2008	Provides services to public	22	36	17	13	11	1	1	59	24	3296
2008	Does not provide services to public	21	36	16	14	11	1	0	57	26	8500

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	23	17	13	22	2	5	43	38	2908
2019	Does not provide services to public	17	25	17	15	21	2	4	45	38	10444
2018	Provides services to public	15	22	19	13	24	2	4	39	40	2193
2018	Does not provide services to public	16	24	17	16	23	2	3	42	40	8254
2017	Provides services to public	14	24	17	16	21	2	7	42	40	2780
2017	Does not provide services to public	16	24	15	16	22	2	5	43	41	9839
2014	Provides services to public	13	20	17	16	28	2	5	35	47	3473
2014	Does not provide services to public	11	22	15	18	28	2	4	35	49	11232
2011	Provides services to public	13	21	17	16	27	2	5	36	46	4350
2011	Does not provide services to public	14	25	16	17	24	2	4	40	43	11811
2008	Provides services to public	14	25	16	17	21	2	5	42	40	3299
2008	Does not provide services to public	15	28	14	17	21	2	3	46	39	8500

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	22	11	3	2	1	4	83	5	2911
2019	Does not provide services to public	58	22	10	3	2	1	4	84	6	10422

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	11	8	5	6	2	13	78	12	2900
2019	Does not provide services to public	53	11	8	5	7	3	14	76	14	10427

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	23	17	7	6	2	4	69	13	2902
2019	Does not provide services to public	44	24	16	7	5	2	3	71	13	10409

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	21	17	8	6	3	5	67	15	2892
2019	Does not provide services to public	42	21	15	8	6	3	4	68	15	10372

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	18	15	10	10	4	6	62	22	2896
2019	Does not provide services to public	43	16	12	9	10	4	6	66	21	10395

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	18	10	3	3	3	7	83	6	2891
2019	Does not provide services to public	63	16	8	3	2	3	5	86	5	10390

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	11	6	3	4	3	5	86	7	2875
2019	Does not provide services to public	73	9	5	3	3	3	4	89	6	10380

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	13	6	1	2	3	8	89	4	2883
2019	Does not provide services to public	74	8	3	2	2	2	9	93	4	10374

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	40	20	11	6	3	0	61	18	2905
2019	Does not provide services to public	21	42	18	10	6	3	0	65	16	10430
2018	Provides services to public	19	35	25	10	9	2	0	55	20	2188
2018	Does not provide services to public	19	38	22	10	8	2	0	58	19	8254
2017	Provides services to public	19	36	23	10	8	3	1	57	19	2777
2017	Does not provide services to public	20	38	20	11	7	3	0	60	19	9849

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	37	18	6	5	2	0	70	12	2891
2019	Does not provide services to public	32	40	15	7	4	2	0	73	11	10401
2018	Provides services to public	35	38	16	6	4	1	0	74	10	2186
2018	Does not provide services to public	35	39	15	6	3	1	0	75	9	8247
2017	Provides services to public	33	41	16	5	3	1	0	75	8	2768
2017	Does not provide services to public	34	40	14	6	3	2	0	76	9	9821
2014	Provides services to public	34	38	16	6	3	2	1	74	9	3471
2014	Does not provide services to public	34	38	15	6	3	3	0	74	10	11229
2011	Provides services to public	27	38	19	8	5	2	0	67	14	4353
2011	Does not provide services to public	28	39	18	7	5	3	0	69	13	11806

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	35	19	4	4	2	1	72	9	2889
2019	Does not provide services to public	37	35	17	4	3	3	1	75	8	10400
2018	Provides services to public	37	35	17	4	5	2	0	73	9	2190
2018	Does not provide services to public	37	36	17	4	3	3	0	76	7	8243
2017	Provides services to public	34	35	19	5	4	2	1	71	9	2772
2017	Does not provide services to public	35	35	18	4	3	4	1	74	8	9836
2014	Provides services to public	35	37	17	4	3	3	1	75	7	3470
2014	Does not provide services to public	35	36	16	4	3	5	1	75	7	11234

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	37	10	5	4	80	9	2903
2019	Does not provide services to public	46	35	10	5	4	81	9	10417
2018	Provides services to public	41	37	12	5	5	79	10	2185
2018	Does not provide services to public	44	37	10	5	4	81	9	8245
2017	Provides services to public	40	42	10	4	4	82	8	2770
2017	Does not provide services to public	42	38	10	6	4	81	10	9835
2014	Provides services to public	39	40	11	6	3	80	9	3465
2014	Does not provide services to public	41	37	11	6	4	79	10	11225
2011	Provides services to public	38	39	12	7	5	77	12	4345
2011	Does not provide services to public	38	39	12	6	5	77	11	11796
2008	Provides services to public	37	40	11	7	4	78	12	3293
2008	Does not provide services to public	36	40	11	7	5	77	12	8491

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	33	16	7	8	1	69	15	2895
2019	Does not provide services to public	37	33	16	8	6	0	70	14	10403
2018	Provides services to public	35	32	18	7	8	0	67	15	2185
2018	Does not provide services to public	35	32	18	9	6	1	67	15	8252
2017	Provides services to public	32	34	17	9	7	1	67	16	2766
2017	Does not provide services to public	34	33	17	9	7	1	68	16	9825
2014	Provides services to public	28	37	17	9	8	0	66	17	3471
2014	Does not provide services to public	27	36	16	11	8	1	64	19	11236
2011	Provides services to public	30	36	18	8	7	1	67	15	4359
2011	Does not provide services to public	31	38	17	8	6	1	69	14	11813

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	35	16	8	7	69	15	2880
2019	Does not provide services to public	35	35	15	9	6	70	15	10371
2018	Provides services to public	33	33	17	9	7	66	17	2182
2018	Does not provide services to public	33	34	17	9	6	67	16	8212
2017	Provides services to public	31	36	17	9	7	67	15	2768
2017	Does not provide services to public	32	36	15	10	6	68	16	9825
2014	Provides services to public	27	38	17	10	7	65	17	3470
2014	Does not provide services to public	26	37	16	12	8	64	20	11236
2011	Provides services to public	28	38	17	10	7	66	16	4354
2011	Does not provide services to public	28	40	16	9	6	69	15	11806
2008	Provides services to public	33	39	14	9	5	72	14	3293
2008	Does not provide services to public	32	40	13	10	5	72	15	8495

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	26	16	10	10	3	1	63	21	2896
2019	Does not provide services to public	35	25	18	11	8	3	0	62	19	10435
2018	Provides services to public	34	26	18	10	9	2	0	61	20	2190
2018	Does not provide services to public	33	25	19	11	9	3	0	60	20	8254
2017	Provides services to public	33	28	17	10	8	3	1	64	19	2770
2017	Does not provide services to public	33	26	18	11	9	3	1	61	21	9823
2014	Provides services to public	31	27	18	11	10	3	1	60	21	3466
2014	Does not provide services to public	30	26	18	12	10	3	0	59	23	11232
2011	Provides services to public	32	27	16	11	10	4	0	62	22	4353
2011	Does not provide services to public	33	28	16	11	9	4	0	63	20	11815
2008	Provides services to public	33	27	16	10	9	5	1	64	20	3294
2008	Does not provide services to public	32	28	15	11	8	4	1	64	20	8488

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	21	47	32	2913
2019	Does not provide services to public	25	42	33	10455
2018	Provides services to public	20	49	31	2201
2018	Does not provide services to public	25	42	33	8288
2017	Provides services to public	20	50	29	2780
2017	Does not provide services to public	25	45	31	9846
2014	Provides services to public	21	49	30	3471
2014	Does not provide services to public	23	45	32	11230
2011	Provides services to public	20	52	28	4355
2011	Does not provide services to public	22	49	29	11826

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	30	27	23	5	7	7	643
2019	Does not provide services to public	25	29	25	5	9	6	2735
2018	Provides services to public	36	22	24	5	5	9	462
2018	Does not provide services to public	27	29	25	5	7	6	2156
2017	Provides services to public	37	23	22	5	4	10	589
2017	Does not provide services to public	29	27	26	5	6	7	2513
2014	Provides services to public	33	18	24	10	9999	14	766
2014	Does not provide services to public	31	25	26	9	9999	10	2783
2011	Provides services to public	31	24	28	5	9999	11	924
2011	Does not provide services to public	27	32	26	7	9999	9	2804

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	46	11	6	3	0	1	80	9	2901
2019	Does not provide services to public	39	45	8	5	2	1	1	85	7	10401

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	34	12	4	3	2	1	81	7	2900
2019	Does not provide services to public	53	29	9	3	2	3	2	85	5	10391

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	2900
2019	Does not provide services to public	13	87	10427
2018	Provides services to public	19	81	2195
2018	Does not provide services to public	15	85	8275

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	461
2019	Does not provide services to public	51	49	1345
2018	Provides services to public	51	49	381
2018	Does not provide services to public	48	52	1184

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	461
2019	Does not provide services to public	59	41	1345
2018	Provides services to public	61	39	381
2018	Does not provide services to public	63	37	1184

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	461
2019	Does not provide services to public	9	91	1345
2018	Provides services to public	9	91	381
2018	Does not provide services to public	7	93	1184

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	461
2019	Does not provide services to public	0	100	1345

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	461
2019	Does not provide services to public	9	91	1345
2018	Provides services to public	10	90	381
2018	Does not provide services to public	8	92	1184

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	461
2019	Does not provide services to public	3	97	1345
2018	Provides services to public	6	94	381
2018	Does not provide services to public	2	98	1184

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	461
2019	Does not provide services to public	6	94	1345
2018	Provides services to public	4	96	381
2018	Does not provide services to public	5	95	1184

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	453
2019	Does not provide services to public	37	63	1325
2018	Provides services to public	43	57	382
2018	Does not provide services to public	41	59	1180

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	453
2019	Does not provide services to public	37	63	1325
2018	Provides services to public	41	59	382
2018	Does not provide services to public	44	56	1180

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	453
2019	Does not provide services to public	46	54	1325
2018	Provides services to public	40	60	382
2018	Does not provide services to public	45	55	1180

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	453
2019	Does not provide services to public	40	60	1325
2018	Provides services to public	43	57	382
2018	Does not provide services to public	40	60	1180

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	453
2019	Does not provide services to public	32	68	1325
2018	Provides services to public	33	67	382
2018	Does not provide services to public	38	62	1180

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	453
2019	Does not provide services to public	55	45	1325
2018	Provides services to public	56	44	382
2018	Does not provide services to public	55	45	1180

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	453
2019	Does not provide services to public	34	66	1325
2018	Provides services to public	42	58	382
2018	Does not provide services to public	38	62	1180

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	453
2019	Does not provide services to public	2	98	1325
2018	Provides services to public	5	95	382
2018	Does not provide services to public	2	98	1180

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	453
2019	Does not provide services to public	10	90	1325
2018	Provides services to public	10	90	382
2018	Does not provide services to public	9	91	1180

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	453
2019	Does not provide services to public	13	87	1325
2018	Provides services to public	15	85	382
2018	Does not provide services to public	16	84	1180

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	453
2019	Does not provide services to public	47	53	1325
2018	Provides services to public	47	53	382
2018	Does not provide services to public	49	51	1180

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	453
2019	Does not provide services to public	24	76	1325
2018	Provides services to public	35	65	382
2018	Does not provide services to public	29	71	1180

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	453
2019	Does not provide services to public	15	85	1325
2018	Provides services to public	15	85	382
2018	Does not provide services to public	14	86	1180

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	451
2019	Does not provide services to public	52	48	1315
2018	Provides services to public	47	53	383
2018	Does not provide services to public	50	50	1182

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	451
2019	Does not provide services to public	25	75	1315
2018	Provides services to public	25	75	383
2018	Does not provide services to public	27	73	1182

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	451
2019	Does not provide services to public	9	91	1315
2018	Provides services to public	9	91	383
2018	Does not provide services to public	8	92	1182

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	451
2019	Does not provide services to public	22	78	1315
2018	Provides services to public	26	74	383
2018	Does not provide services to public	24	76	1182

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	451
2019	Does not provide services to public	10	90	1315
2018	Provides services to public	10	90	383
2018	Does not provide services to public	11	89	1182

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	451
2019	Does not provide services to public	9	91	1315
2018	Provides services to public	11	89	383
2018	Does not provide services to public	12	88	1182

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	451
2019	Does not provide services to public	14	86	1315
2018	Provides services to public	16	84	383
2018	Does not provide services to public	15	85	1182

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	451
2019	Does not provide services to public	12	88	1315
2018	Provides services to public	11	89	383
2018	Does not provide services to public	13	87	1182

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	451
2019	Does not provide services to public	27	73	1315
2018	Provides services to public	26	74	383
2018	Does not provide services to public	24	76	1182

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	382
2019	Does not provide services to public	11	89	1190
2018	Provides services to public	13	87	342
2018	Does not provide services to public	13	87	1054

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	382
2019	Does not provide services to public	19	81	1190
2018	Provides services to public	14	86	342
2018	Does not provide services to public	17	83	1054

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	382
2019	Does not provide services to public	11	89	1190
2018	Provides services to public	12	88	342
2018	Does not provide services to public	10	90	1054

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	382
2019	Does not provide services to public	6	94	1190
2018	Provides services to public	7	93	342
2018	Does not provide services to public	9	91	1054

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	382
2019	Does not provide services to public	13	87	1190
2018	Provides services to public	12	88	342
2018	Does not provide services to public	13	87	1054

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	382
2019	Does not provide services to public	11	89	1190
2018	Provides services to public	11	89	342
2018	Does not provide services to public	12	88	1054

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	382
2019	Does not provide services to public	11	89	1190
2018	Provides services to public	5	95	342
2018	Does not provide services to public	10	90	1054

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	382
2019	Does not provide services to public	11	89	1190
2018	Provides services to public	10	90	342
2018	Does not provide services to public	12	88	1054

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	382
2019	Does not provide services to public	11	89	1190
2018	Provides services to public	12	88	342
2018	Does not provide services to public	13	87	1054

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	382
2019	Does not provide services to public	30	70	1190
2018	Provides services to public	27	73	342
2018	Does not provide services to public	30	70	1054

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	382
2019	Does not provide services to public	9	91	1190
2018	Provides services to public	8	92	342
2018	Does not provide services to public	9	91	1054

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	382
2019	Does not provide services to public	44	56	1190
2018	Provides services to public	42	58	342
2018	Does not provide services to public	44	56	1054

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	382
2019	Does not provide services to public	2	98	1190
2018	Provides services to public	2	98	342
2018	Does not provide services to public	2	98	1054

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	382
2019	Does not provide services to public	55	45	1190
2018	Provides services to public	53	47	342
2018	Does not provide services to public	58	42	1054

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	382
2019	Does not provide services to public	6	94	1190
2018	Provides services to public	4	96	342
2018	Does not provide services to public	6	94	1054

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	382
2019	Does not provide services to public	13	87	1190
2018	Provides services to public	14	86	342
2018	Does not provide services to public	11	89	1054

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	2901
2019	Does not provide services to public	18	82	10404

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	23	21	9	9	13	4	53	22	2907
2019	Does not provide services to public	20	23	20	8	8	17	4	54	21	10439
2018	Provides services to public	21	25	22	9	10	9	3	53	22	2195
2018	Does not provide services to public	19	24	21	8	8	16	3	53	21	8247
2017	Provides services to public	21	27	22	9	9	10	3	55	20	2776
2017	Does not provide services to public	20	25	20	8	8	15	4	56	20	9845
2014	Provides services to public	18	26	22	10	9	12	3	52	22	3469
2014	Does not provide services to public	18	25	20	8	9	17	3	53	21	11236

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	31	17	6	7	3	1	69	13	2906
2019	Does not provide services to public	36	32	15	7	5	4	0	71	13	10428
2018	Provides services to public	31	32	18	8	7	3	0	66	15	2195
2018	Does not provide services to public	34	33	17	6	6	4	0	69	13	8246
2017	Provides services to public	33	35	16	7	6	3	0	70	14	2769
2017	Does not provide services to public	34	34	15	7	5	4	1	71	13	9828
2014	Provides services to public	26	34	19	8	7	5	1	65	16	3466
2014	Does not provide services to public	27	34	18	8	6	6	1	65	15	11222
2011	Provides services to public	34	37	15	7	4	3	0	73	12	4345
2011	Does not provide services to public	33	37	16	6	4	4	0	73	11	11804

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	2895
2019	Does not provide services to public	7	93	10407
2018	Provides services to public	8	92	2197
2018	Does not provide services to public	7	93	8254

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	213
2019	Does not provide services to public	40	60	700
2018	Provides services to public	44	56	162
2018	Does not provide services to public	36	64	561

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	70	30	213
2019	Does not provide services to public	74	26	700
2018	Provides services to public	74	26	162
2018	Does not provide services to public	77	23	561

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	213
2019	Does not provide services to public	6	94	700
2018	Provides services to public	7	93	162
2018	Does not provide services to public	5	95	561

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	213
2019	Does not provide services to public	10	90	700
2018	Provides services to public	13	87	162
2018	Does not provide services to public	8	92	561

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	213
2019	Does not provide services to public	6	94	700
2018	Provides services to public	6	94	162
2018	Does not provide services to public	3	97	561

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	213
2019	Does not provide services to public	11	89	700
2018	Provides services to public	9	91	162
2018	Does not provide services to public	9	91	561

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	212
2019	Does not provide services to public	18	82	682
2018	Provides services to public	18	82	161
2018	Does not provide services to public	19	81	564

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	212
2019	Does not provide services to public	16	84	682
2018	Provides services to public	14	86	160
2018	Does not provide services to public	17	83	564

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	212
2019	Does not provide services to public	10	90	682
2018	Provides services to public	9	91	160
2018	Does not provide services to public	12	88	564

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	212
2019	Does not provide services to public	4	96	682
2018	Provides services to public	5	95	160
2018	Does not provide services to public	6	94	564

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	212
2019	Does not provide services to public	34	66	682
2018	Provides services to public	27	73	160
2018	Does not provide services to public	27	73	564

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	212
2019	Does not provide services to public	29	71	682
2018	Provides services to public	21	79	160
2018	Does not provide services to public	30	70	564

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	212
2019	Does not provide services to public	5	95	682
2018	Provides services to public	3	97	160
2018	Does not provide services to public	2	98	564

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	212
2019	Does not provide services to public	7	93	682
2018	Provides services to public	8	92	160
2018	Does not provide services to public	7	93	564

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	212
2019	Does not provide services to public	12	88	682
2018	Provides services to public	17	83	160
2018	Does not provide services to public	11	89	564

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	212
2019	Does not provide services to public	17	83	682
2018	Provides services to public	20	80	160
2018	Does not provide services to public	20	80	564

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	212
2019	Does not provide services to public	23	77	682
2018	Provides services to public	31	69	160
2018	Does not provide services to public	24	76	564

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	210
2019	Does not provide services to public	33	67	676
2018	Provides services to public	32	68	161
2018	Does not provide services to public	28	72	562

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	210
2019	Does not provide services to public	17	83	676
2018	Provides services to public	20	80	161
2018	Does not provide services to public	14	86	562

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	210
2019	Does not provide services to public	5	95	676
2018	Provides services to public	8	92	161
2018	Does not provide services to public	4	96	562

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	210
2019	Does not provide services to public	20	80	676
2018	Provides services to public	22	78	161
2018	Does not provide services to public	18	82	562

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	210
2019	Does not provide services to public	4	96	676
2018	Provides services to public	7	93	161
2018	Does not provide services to public	6	94	562

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	210
2019	Does not provide services to public	6	94	676
2018	Provides services to public	11	89	161
2018	Does not provide services to public	9	91	562

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	210
2019	Does not provide services to public	9	91	676
2018	Provides services to public	12	88	161
2018	Does not provide services to public	7	93	562

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	210
2019	Does not provide services to public	8	92	676
2018	Provides services to public	7	93	161
2018	Does not provide services to public	8	92	562

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	210
2019	Does not provide services to public	47	53	676
2018	Provides services to public	43	57	162
2018	Does not provide services to public	47	53	562

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	184
2019	Does not provide services to public	5	95	587
2018	Provides services to public	6	94	144
2018	Does not provide services to public	5	95	513

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	184
2019	Does not provide services to public	16	84	587
2018	Provides services to public	8	92	144
2018	Does not provide services to public	14	86	513

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	184
2019	Does not provide services to public	4	96	587
2018	Provides services to public	7	93	144
2018	Does not provide services to public	2	98	513

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	184
2019	Does not provide services to public	4	96	587
2018	Provides services to public	3	97	144
2018	Does not provide services to public	2	98	513

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	184
2019	Does not provide services to public	5	95	587

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	184
2019	Does not provide services to public	4	96	587
2018	Provides services to public	3	97	144
2018	Does not provide services to public	5	95	513

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	184
2019	Does not provide services to public	8	92	587
2018	Provides services to public	3	97	144
2018	Does not provide services to public	8	92	513

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	184
2019	Does not provide services to public	11	89	587
2018	Provides services to public	15	85	144
2018	Does not provide services to public	12	88	513

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	184
2019	Does not provide services to public	8	92	587
2018	Provides services to public	15	85	144
2018	Does not provide services to public	11	89	513

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	184
2019	Does not provide services to public	23	77	587
2018	Provides services to public	28	72	144
2018	Does not provide services to public	27	73	513

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	184
2019	Does not provide services to public	7	93	587
2018	Provides services to public	13	87	144
2018	Does not provide services to public	8	92	513

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	184
2019	Does not provide services to public	43	57	587
2018	Provides services to public	40	60	145
2018	Does not provide services to public	41	59	513

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	184
2019	Does not provide services to public	61	39	587
2018	Provides services to public	63	37	144
2018	Does not provide services to public	68	32	513

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	184
2019	Does not provide services to public	2	98	587
2018	Provides services to public	8	92	144
2018	Does not provide services to public	3	97	513

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	184
2019	Does not provide services to public	10	90	587
2018	Provides services to public	11	89	144
2018	Does not provide services to public	11	89	513

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	2901
2019	Does not provide services to public	9	91	10411

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	21	25	4	6	15	5	57	12	2908
2019	Does not provide services to public	22	20	23	5	4	21	5	57	13	10442
2018	Provides services to public	24	24	28	5	5	12	3	56	11	2185
2018	Does not provide services to public	20	23	25	4	4	20	3	57	11	8261
2017	Provides services to public	23	28	23	4	4	14	4	62	9	2776
2017	Does not provide services to public	21	24	22	4	4	21	5	61	10	9829
2014	Provides services to public	20	27	24	5	4	15	5	59	11	3467
2014	Does not provide services to public	18	22	23	4	3	24	5	58	10	11229

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	28	20	4	4	5	1	70	9	2904
2019	Does not provide services to public	37	30	17	4	4	6	1	73	9	10422
2018	Provides services to public	33	30	23	5	4	5	1	67	9	2181
2018	Does not provide services to public	34	32	20	4	4	6	1	71	8	8253
2017	Provides services to public	33	35	17	5	3	6	1	73	8	2768
2017	Does not provide services to public	35	34	17	4	3	7	1	74	8	9829
2014	Provides services to public	29	34	20	5	3	8	1	69	9	3463
2014	Does not provide services to public	29	32	19	5	3	10	1	69	9	11218
2011	Provides services to public	37	37	14	4	2	4	0	78	7	4357
2011	Does not provide services to public	36	37	15	4	2	6	0	77	7	11811

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	22	19	14	20	1	46	34	2905
2019	Does not provide services to public	23	25	21	13	17	1	49	30	10442
2018	Provides services to public	20	21	20	16	23	1	41	39	2198
2018	Does not provide services to public	19	23	22	15	20	1	43	35	8294
2017	Provides services to public	19	20	20	16	23	2	40	40	2768
2017	Does not provide services to public	21	23	20	15	20	1	44	35	9818

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	29	24	13	9	1	55	21	2903
2019	Does not provide services to public	26	30	23	12	8	0	57	20	10438
2018	Provides services to public	23	28	27	13	8	1	51	21	2191
2018	Does not provide services to public	22	29	26	14	9	1	51	23	8295
2017	Provides services to public	24	28	24	14	10	1	52	24	2766
2017	Does not provide services to public	24	29	24	13	8	1	54	22	9823

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	30	19	7	5	1	2	69	12	2888
2019	Does not provide services to public	34	32	19	8	5	0	1	67	13	10386
2018	Provides services to public	33	31	20	9	5	0	2	65	14	2178
2018	Does not provide services to public	28	32	22	11	5	0	1	61	17	8248
2017	Provides services to public	33	29	21	9	5	1	3	64	14	2751
2017	Does not provide services to public	31	31	20	10	5	0	2	63	16	9794

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	23	19	16	19	0	1	45	35	2894
2019	Does not provide services to public	23	24	21	15	15	0	1	48	31	10399
2018	Provides services to public	21	21	21	16	19	0	1	43	36	2186
2018	Does not provide services to public	20	23	23	17	16	0	1	43	33	8263
2017	Provides services to public	17	22	21	17	20	1	2	41	38	2772
2017	Does not provide services to public	20	24	21	17	15	1	2	45	33	9809

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	21	9	3	3	0	7	84	6	2893
2019	Does not provide services to public	57	21	10	4	3	0	5	83	7	10401
2018	Provides services to public	55	18	12	3	3	1	9	80	7	2189
2018	Does not provide services to public	51	23	11	5	3	0	6	79	9	8264
2017	Provides services to public	47	22	11	4	3	1	12	79	8	2749
2017	Does not provide services to public	49	23	11	5	2	1	9	80	8	9798

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	28	16	7	5	1	72	12	2894
2019	Does not provide services to public	42	29	17	7	5	1	71	12	10407
2018	Provides services to public	38	26	19	9	7	1	65	16	2190
2018	Does not provide services to public	36	29	19	9	6	1	66	15	8285
2017	Provides services to public	39	31	17	8	4	1	70	12	2752
2017	Does not provide services to public	36	31	19	8	5	1	68	13	9782

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	34	20	9	6	1	1	65	15	2896
2019	Does not provide services to public	30	35	20	9	5	0	1	66	14	10408
2018	Provides services to public	28	30	23	10	7	1	1	60	17	2188
2018	Does not provide services to public	26	33	23	10	6	1	1	60	16	8250
2017	Provides services to public	31	30	20	10	5	1	2	63	16	2752
2017	Does not provide services to public	29	33	22	10	5	1	1	62	16	9781

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	33	21	11	6	1	1	61	18	2898
2019	Does not provide services to public	24	34	22	12	7	0	1	59	19	10388
2018	Provides services to public	26	31	23	12	6	0	1	58	18	2188
2018	Does not provide services to public	22	32	24	13	8	0	1	54	21	8241
2017	Provides services to public	27	30	21	12	7	1	2	59	20	2751
2017	Does not provide services to public	23	32	23	13	7	0	1	56	21	9782

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	29	20	8	7	1	1	64	15	2890
2019	Does not provide services to public	31	31	19	11	7	0	1	63	18	10383
2018	Provides services to public	32	29	20	10	7	0	1	62	18	2185
2018	Does not provide services to public	28	30	22	12	7	0	1	59	20	8231
2017	Provides services to public	33	29	19	10	6	0	2	63	17	2756
2017	Does not provide services to public	30	31	19	12	7	0	1	61	19	9784

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	26	17	10	9	1	1	64	19	2886
2019	Does not provide services to public	41	27	15	8	7	0	1	69	16	10389

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	32	17	8	4	1	1	71	12	2886
2019	Does not provide services to public	37	33	17	8	4	0	1	71	12	10364
2018	Provides services to public	34	32	18	9	5	0	1	68	14	2180
2018	Does not provide services to public	32	32	20	11	4	0	1	65	15	8222
2017	Provides services to public	37	29	19	8	4	1	2	68	13	2731
2017	Does not provide services to public	34	32	18	9	5	1	2	67	14	9754

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	26	15	4	4	1	76	9	2886
2019	Does not provide services to public	52	26	12	5	3	1	79	8	10356
2018	Provides services to public	49	26	14	6	3	2	76	9	2179
2018	Does not provide services to public	52	26	13	5	3	2	79	7	8200
2017	Provides services to public	50	27	13	6	3	2	78	8	2772
2017	Does not provide services to public	54	26	12	4	2	1	81	7	9820

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	19	10	2	2	1	5	85	5	2876
2019	Does not provide services to public	71	14	5	2	2	1	6	90	4	10354
2018	Provides services to public	60	20	10	3	2	1	4	84	6	2173
2018	Does not provide services to public	68	17	7	2	2	1	4	89	4	8223

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	16	7	4	5	1	2	83	9	2890
2019	Does not provide services to public	72	13	6	4	4	0	2	86	8	10403
2018	Provides services to public	62	15	10	5	5	1	3	80	10	2181
2018	Does not provide services to public	70	13	6	4	4	1	2	85	8	8220
2017	Provides services to public	65	17	7	4	3	1	2	85	7	2773
2017	Does not provide services to public	71	14	6	4	3	1	2	87	7	9819

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	29	13	5	4	1	77	10	2890
2019	Does not provide services to public	54	28	10	4	3	1	83	7	10372
2018	Provides services to public	48	27	13	7	4	1	76	11	2187
2018	Does not provide services to public	52	29	11	4	3	1	81	7	8264
2017	Provides services to public	45	30	13	6	3	1	77	9	2762
2017	Does not provide services to public	53	29	10	4	2	1	84	7	9820

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	22	12	6	6	1	76	12	2878
2019	Does not provide services to public	58	20	10	5	5	1	79	11	10368
2018	Provides services to public	49	21	13	8	7	2	72	15	2183
2018	Does not provide services to public	51	23	12	7	6	1	75	13	8241
2017	Provides services to public	51	23	11	7	5	1	76	13	2770
2017	Does not provide services to public	56	23	9	6	5	1	80	11	9821

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	13	6	2	1	19	89	4	2875
2019	Does not provide services to public	57	13	5	2	1	21	89	4	10339
2018	Provides services to public	55	13	5	2	2	23	89	4	2164
2018	Does not provide services to public	52	13	6	2	1	25	88	5	8205
2017	Provides services to public	56	14	6	2	2	20	88	5	2764
2017	Does not provide services to public	55	14	5	2	1	23	89	4	9816

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	22	8	3	2	3	87	5	2876
2019	Does not provide services to public	68	19	6	2	1	4	90	3	10373
2018	Provides services to public	59	23	8	3	2	4	86	6	2168
2018	Does not provide services to public	63	21	7	2	1	6	89	3	8214
2017	Provides services to public	60	22	8	3	2	5	86	5	2753
2017	Does not provide services to public	66	19	6	2	1	6	91	3	9769

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	13	6	3	3	1	3	88	6	2894
2019	Does not provide services to public	75	13	5	2	2	0	2	91	4	10386
2018	Provides services to public	69	15	6	3	3	0	4	87	7	2177
2018	Does not provide services to public	71	15	6	3	2	0	3	89	5	8252
2017	Provides services to public	66	18	6	3	2	1	4	88	6	2771
2017	Does not provide services to public	69	16	6	3	3	1	3	89	5	9825

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	24	10	3	2	2	85	5	2876
2019	Does not provide services to public	57	26	10	3	2	2	85	5	10361
2018	Provides services to public	54	27	11	4	2	2	83	6	2173
2018	Does not provide services to public	53	28	12	4	2	2	83	6	8234
2017	Provides services to public	54	27	10	3	2	3	85	5	2761
2017	Does not provide services to public	54	28	10	3	2	2	84	5	9804

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	32	30	11	5	0	0	54	16	2911
2019	Does not provide services to public	20	35	30	11	4	0	0	56	15	10453
2018	Provides services to public	19	32	32	12	5	0	0	51	17	2206
2018	Does not provide services to public	18	33	32	12	5	0	0	50	17	8303
2017	Provides services to public	17	30	35	12	6	1	1	47	18	2781
2017	Does not provide services to public	16	32	35	12	5	0	0	48	17	9849

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	17	35	24	13	0	37	27	2863
2019	Does not provide services to public	9	16	35	26	13	0	39	25	10311
2018	Provides services to public	10	18	35	23	14	0	37	28	2169
2018	Does not provide services to public	9	18	34	25	13	0	38	27	8197
2017	Provides services to public	9	17	38	23	12	1	35	26	2760
2017	Does not provide services to public	7	18	38	24	13	1	36	25	9792

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	37	20	9	6	2	0	65	14	2905
2019	Does not provide services to public	28	40	17	8	4	2	0	69	13	10412
2018	Provides services to public	26	37	19	10	7	2	0	64	17	2200
2018	Does not provide services to public	27	39	18	9	5	2	0	68	13	8258
2017	Provides services to public	22	39	18	9	7	3	1	63	18	2762
2017	Does not provide services to public	24	38	19	9	6	3	0	65	16	9823

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	34	19	13	9	1	58	23	2905
2019	Does not provide services to public	24	37	18	12	8	1	61	20	10433
2018	Provides services to public	23	35	18	13	10	1	58	24	2203
2018	Does not provide services to public	23	35	19	12	8	1	59	21	8276
2017	Provides services to public	19	37	19	13	10	2	57	23	2772
2017	Does not provide services to public	20	37	18	13	9	2	58	23	9830

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	2904
2019	Does not provide services to public	14	86	10424
2017	Provides services to public	18	82	2772
2017	Does not provide services to public	14	86	9827
2014	Provides services to public	19	81	3458
2014	Does not provide services to public	13	87	11209

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	78	22	488
2019	Does not provide services to public	79	21	1548
2017	Provides services to public	74	26	519
2017	Does not provide services to public	76	24	1423
2014	Provides services to public	74	26	669
2014	Does not provide services to public	78	22	1508

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	36	7	7	5	0	0	81	12	380
2019	Does not provide services to public	49	31	7	8	4	0	0	80	13	1210
2017	Provides services to public	42	36	9	6	5	1	0	79	12	389
2017	Does not provide services to public	46	35	5	7	5	0	1	82	13	1084
2014	Provides services to public	48	34	7	6	3	0	0	83	10	507
2014	Does not provide services to public	51	32	6	8	3	0	1	83	11	1178

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	25	23	13	15	1	1	23	77	2901
2019	Does not provide services to public	22	31	23	11	12	1	0	23	77	10413
2018	Provides services to public	24	23	20	14	17	1	1	24	76	2201
2018	Does not provide services to public	25	26	22	12	13	2	0	25	75	8288
2017	Provides services to public	24	23	19	14	17	2	1	25	75	2776
2017	Does not provide services to public	26	23	21	12	14	3	1	27	73	9842

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	2153
2019	Does not provide services to public	58	42	7843

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	2109
2019	Does not provide services to public	42	58	7668
2018	Provides services to public	33	67	1579
2018	Does not provide services to public	31	69	5983

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	22	20	15	24	1	5	37	42	2114
2019	Does not provide services to public	11	23	20	18	21	1	7	37	42	7703
2018	Provides services to public	12	20	18	20	24	1	5	34	46	1585
2018	Does not provide services to public	11	22	19	18	24	1	5	35	44	5992
2017	Provides services to public	10	20	18	15	26	2	8	33	46	1963
2017	Does not provide services to public	10	20	17	17	25	2	8	34	47	6819

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	16	19	19	35	2	4	23	57	2113
2019	Does not provide services to public	5	15	18	20	34	2	6	22	58	7696
2018	Provides services to public	5	13	15	19	43	1	3	19	65	1587
2018	Does not provide services to public	4	12	17	19	43	2	4	16	66	5992
2017	Provides services to public	4	11	15	16	47	2	5	16	68	1956
2017	Does not provide services to public	3	9	12	17	50	2	7	12	74	6816

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	16	14	11	12	1	7	60	25	2865
2019	Does not provide services to public	41	17	14	10	11	1	6	62	23	10252
2018	Provides services to public	40	13	15	10	14	1	7	58	26	2193
2018	Does not provide services to public	40	15	14	10	13	1	7	60	25	8237

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Department of National Defence by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment