2019 Public Service Employee Survey Results for Canada Revenue Agency by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	43	42	5	7	2	0	85	10	2152
2019	CS-01	43	41	5	8	2	0	85	10	338
2019	CS-02	46	40	6	6	2	0	86	8	906
2019	CS-03	42	43	4	8	2	0	86	10	783
2017	CS	31	49	5	11	4	0	80	15	2274
2017	CS-01	28	48	5	13	6	0	76	19	323
2017	CS-02	32	49	6	10	3	0	81	13	1035
2017	CS-03	31	49	4	11	5	0	80	15	823
2017	CS-04	15	54	5	21	5	0	69	26	81
2014	CS	37	45	5	9	3	0	82	13	2396
2014	CS-01	33	47	5	12	2	0	80	15	457
2014	CS-02	37	45	6	8	4	0	82	12	1024
2014	CS-03	40	45	4	8	3	0	85	11	822
2014	CS-04	26	46	1	18	8	0	72	26	76
2011	CS	39	48	4	6	2	0	87	9	2562
2011	CS-01	37	47	5	7	4	0	84	11	454
2011	CS-02	40	48	4	6	2	0	88	8	1078
2011	CS-03	41	47	3	6	3	0	88	9	834
2011	CS-04	32	54	4	8	2	0	86	10	115
2008	CS	37	46	4	9	3	0	84	12	2222
2008	CS-01	35	45	5	12	3	1	80	15	422
2008	CS-02	37	46	5	9	3	0	83	12	967
2008	CS-03	40	47	3	7	3	0	87	10	698
2008	CS-04	34	57	1	8	0	0	91	8	77

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	68	16	5	4	5	0	2	86	10	2148
2019	CS-01	74	14	5	3	2	0	1	89	6	336
2019	CS-02	68	16	4	4	5	0	2	86	10	906
2019	CS-03	64	17	6	5	6	0	2	83	11	780
2017	CS	63	17	6	6	5	0	3	83	11	2274
2017	CS-01	63	22	6	4	2	0	2	88	6	322
2017	CS-02	63	17	6	6	4	0	2	83	11	1034
2017	CS-03	62	17	5	7	6	0	3	81	13	824
2017	CS-04	64	9	9	9	7	0	2	75	16	81
2014	CS	63	17	6	6	6	0	2	82	12	2394
2014	CS-01	65	18	7	5	3	0	2	84	8	457
2014	CS-02	63	18	6	4	6	0	2	83	11	1022
2014	CS-03	63	16	4	9	7	0	1	79	16	822
2014	CS-04	70	7	3	12	8	0	1	77	20	76
2011	CS	65	16	5	7	5	0	1	82	12	2556
2011	CS-01	74	14	4	4	2	1	2	90	6	453
2011	CS-02	64	18	6	7	4	0	1	83	11	1075
2011	CS-03	63	14	5	8	8	0	1	79	16	832
2011	CS-04	58	17	9	6	9	0	1	76	15	115
2008	CS	62	16	5	7	8	0	1	80	15	2221
2008	CS-01	69	17	6	3	2	1	1	88	5	422
2008	CS-02	62	17	5	7	8	0	1	80	15	966
2008	CS-03	58	16	5	8	11	0	1	75	19	697
2008	CS-04	68	8	4	9	12	0	0	75	21	77

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	37	7	8	3	82	11	2153
2019	CS-01	51	37	4	6	2	88	8	337
2019	CS-02	46	39	7	6	2	85	8	907
2019	CS-03	43	34	9	10	4	78	14	783
2017	CS	40	38	8	9	5	78	14	2268
2017	CS-01	37	38	6	12	6	76	18	322
2017	CS-02	42	38	7	8	4	80	13	1030
2017	CS-03	39	37	9	10	5	76	15	822
2017	CS-04	40	38	11	7	4	78	11	81
2014	CS	46	34	7	8	5	80	13	2393
2014	CS-01	47	38	6	6	4	84	10	456
2014	CS-02	47	33	7	7	5	81	12	1023
2014	CS-03	47	33	5	9	6	79	15	821
2014	CS-04	34	39	9	9	8	74	17	76
2011	CS	45	38	7	7	3	83	10	2560
2011	CS-01	47	35	8	8	2	82	10	455
2011	CS-02	41	40	7	8	3	81	11	1081
2011	CS-03	48	38	6	6	3	85	9	830
2011	CS-04	48	30	8	10	5	77	15	115

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	42	13	10	4	0	0	72	14	2141
2019	CS-01	33	41	11	9	5	1	0	74	14	337
2019	CS-02	29	43	14	10	3	0	0	73	13	901
2019	CS-03	31	41	13	10	4	0	0	73	14	777
2018	CS	23	47	12	12	5	0	1	71	17	2110
2018	CS-01	23	51	9	13	3	0	0	75	16	301
2018	CS-02	24	46	13	11	5	1	1	71	16	931
2018	CS-03	24	47	11	12	5	0	1	71	18	753
2018	CS-04	12	44	17	18	10	0	0	55	28	78
2017	CS	26	43	12	12	6	0	0	70	18	2275
2017	CS-01	21	43	10	15	11	0	0	64	26	323
2017	CS-02	28	44	12	12	5	0	0	72	16	1035
2017	CS-03	28	42	13	12	5	0	0	70	17	823
2017	CS-04	15	44	16	14	10	0	1	60	24	81
2014	CS	30	39	12	12	6	0	0	69	18	2392
2014	CS-01	25	36	17	13	9	0	0	61	23	457
2014	CS-02	31	39	11	12	5	0	0	71	18	1023
2014	CS-03	31	42	11	12	4	0	0	73	15	820
2014	CS-04	25	37	15	18	5	0	0	62	24	76
2011	CS	28	42	14	10	4	0	1	72	15	2558
2011	CS-01	24	43	15	13	4	0	0	68	18	452
2011	CS-02	26	43	15	10	5	0	1	70	15	1077
2011	CS-03	35	39	13	8	4	0	0	75	12	833
2011	CS-04	24	50	10	13	3	0	0	74	16	115
2008	CS	27	43	13	11	5	0	1	71	16	2219
2008	CS-01	23	42	14	10	10	1	1	66	20	421
2008	CS-02	26	43	12	12	5	1	1	70	17	966
2008	CS-03	30	45	12	9	4	0	1	75	12	697
2008	CS-04	25	42	16	14	4	0	0	66	18	77

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	35	8	4	2	0	85	6	2140
2019	CS-01	58	30	7	3	1	1	89	4	335
2019	CS-02	48	36	9	5	2	0	85	6	903
2019	CS-03	50	35	7	4	3	0	85	7	776
2017	CS	49	37	8	5	1	1	86	6	2269
2017	CS-01	49	35	9	5	2	0	84	7	321
2017	CS-02	48	39	8	4	1	0	87	5	1033
2017	CS-03	50	35	7	5	1	1	86	6	822
2017	CS-04	51	35	5	5	1	3	88	6	80
2014	CS	51	36	8	4	2	0	87	6	2393
2014	CS-01	50	37	9	3	2	0	87	5	457
2014	CS-02	49	37	8	4	2	0	86	6	1023
2014	CS-03	53	35	7	3	2	0	88	5	820
2014	CS-04	55	25	12	8	0	0	80	8	76

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	32	10	6	3	0	0	82	9	2147
2019	CS-01	55	26	11	5	3	0	0	81	8	337
2019	CS-02	48	33	10	6	2	0	0	82	8	903
2019	CS-03	49	33	8	6	4	0	0	82	10	781
2018	CS	47	35	9	5	4	0	1	82	8	2104
2018	CS-01	47	34	13	2	3	0	1	82	5	302
2018	CS-02	45	35	9	5	3	1	1	82	9	931
2018	CS-03	48	34	8	5	4	0	0	83	9	747
2018	CS-04	53	38	3	3	3	0	1	92	5	78
2017	CS	47	35	9	6	3	0	0	83	8	2273
2017	CS-01	46	35	8	5	4	1	1	82	9	323
2017	CS-02	46	36	9	6	2	0	1	83	8	1034
2017	CS-03	47	35	8	6	3	0	0	82	10	822
2017	CS-04	62	32	5	1	0	0	0	94	1	81
2014	CS	48	34	9	6	3	0	0	82	9	2394
2014	CS-01	47	32	13	3	3	1	0	81	6	457
2014	CS-02	46	35	8	6	4	0	0	81	10	1023
2014	CS-03	50	33	8	6	3	0	0	83	9	821
2014	CS-04	55	26	9	8	1	0	0	82	9	76
2011	CS	46	36	9	6	2	0	1	83	8	2565
2011	CS-01	45	36	9	6	3	1	0	82	9	455
2011	CS-02	47	35	9	5	3	0	1	83	8	1081
2011	CS-03	47	36	9	6	1	0	0	84	7	833
2011	CS-04	49	36	7	6	2	1	0	85	8	115

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	42	11	7	4	79	10	2151
2019	CS-01	43	35	13	6	4	78	9	338
2019	CS-02	34	42	12	7	4	77	12	906
2019	CS-03	35	44	11	7	2	80	9	781
2018	CS	31	44	13	7	5	75	12	2104
2018	CS-01	34	41	12	6	6	76	12	302
2018	CS-02	27	46	14	8	5	73	13	928
2018	CS-03	34	43	12	7	4	77	11	750
2018	CS-04	34	52	6	4	4	86	8	77
2017	CS	32	46	11	7	3	78	10	2275
2017	CS-01	29	44	13	9	5	73	14	323
2017	CS-02	33	46	11	6	3	79	10	1034
2017	CS-03	32	48	10	7	3	80	9	824
2017	CS-04	31	48	10	10	1	79	11	81
2014	CS	33	45	11	8	4	78	11	2396
2014	CS-01	35	40	10	10	5	75	15	457
2014	CS-02	31	45	12	7	5	76	12	1024
2014	CS-03	34	49	9	6	2	82	8	822
2014	CS-04	30	51	9	7	3	82	9	76
2011	CS	35	43	12	6	3	78	10	2563
2011	CS-01	40	39	11	5	4	79	10	454
2011	CS-02	32	43	14	7	4	76	11	1080
2011	CS-03	36	45	10	7	3	81	9	834
2011	CS-04	32	49	13	5	0	82	5	114
2008	CS	33	43	11	8	5	77	12	2212
2008	CS-01	38	41	9	6	5	79	11	422
2008	CS-02	31	44	12	7	5	76	12	961
2008	CS-03	33	43	10	9	4	76	13	695
2008	CS-04	35	43	6	12	4	78	16	77

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	28	40	18	9	5	0	0	68	15	2148
2019	CS-01	35	39	14	6	6	0	0	74	12	338
2019	CS-02	29	39	18	10	5	0	1	68	14	904
2019	CS-03	25	40	19	11	5	0	0	64	16	780
2018	CS	25	39	18	11	7	0	0	63	18	2101
2018	CS-01	29	40	18	4	7	0	1	70	11	300
2018	CS-02	23	39	19	11	8	1	0	62	18	927
2018	CS-03	25	37	18	13	6	0	0	63	19	749
2018	CS-04	24	40	13	18	5	0	0	64	23	78
2017	CS	25	40	17	11	6	0	0	65	17	2273
2017	CS-01	25	36	17	14	8	0	0	61	22	322
2017	CS-02	26	41	16	10	5	0	0	68	16	1033
2017	CS-03	25	39	19	10	7	0	0	64	17	824
2017	CS-04	21	42	18	11	6	1	0	64	18	81
2014	CS	24	39	17	12	8	0	0	63	20	2395
2014	CS-01	26	35	16	12	9	1	0	62	21	457
2014	CS-02	23	39	17	12	8	0	0	62	21	1023
2014	CS-03	24	41	16	12	7	0	0	65	19	822
2014	CS-04	22	38	21	11	7	1	0	61	17	76
2011	CS	21	41	17	13	8	0	0	62	21	2559
2011	CS-01	22	38	17	14	8	0	0	60	23	453
2011	CS-02	19	42	17	13	9	0	0	62	22	1076
2011	CS-03	23	39	17	13	7	0	0	62	21	834
2011	CS-04	17	52	17	9	3	1	0	70	12	115

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	43	13	8	3	0	77	11	2143
2019	CS-01	43	38	12	4	4	0	81	7	337
2019	CS-02	35	42	13	8	2	0	77	10	904
2019	CS-03	28	47	14	8	4	0	74	12	776
2018	CS	29	45	14	8	4	0	74	12	2110
2018	CS-01	35	42	14	6	2	0	77	8	302
2018	CS-02	28	46	15	7	4	0	75	10	931
2018	CS-03	28	45	13	10	4	0	73	14	753
2018	CS-04	17	51	14	14	4	0	68	18	77
2017	CS	30	46	14	8	3	0	76	11	2273
2017	CS-01	30	46	12	7	4	0	76	11	323
2017	CS-02	32	45	14	7	2	0	77	8	1032
2017	CS-03	28	47	13	9	3	0	75	12	824
2017	CS-04	19	42	24	7	7	1	61	15	81

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	47	39	9	4	2	0	0	86	5	2138
2019	CS-01	53	35	6	3	2	0	0	88	5	332
2019	CS-02	47	37	9	4	1	1	0	85	6	905
2019	CS-03	44	41	10	3	2	0	0	85	5	775
2018	CS	43	43	8	4	1	0	0	86	5	2106
2018	CS-01	47	38	10	4	1	0	0	85	5	298
2018	CS-02	40	44	10	4	2	0	0	85	5	929
2018	CS-03	46	43	6	3	1	0	0	89	5	755
2018	CS-04	50	37	4	8	1	0	0	87	9	78
2017	CS	42	41	10	4	2	0	0	84	7	2271
2017	CS-01	43	35	12	6	3	1	0	79	9	321
2017	CS-02	43	41	9	5	2	0	0	84	7	1032
2017	CS-03	41	44	9	3	2	0	0	85	6	824
2017	CS-04	38	43	11	4	2	0	1	82	6	81
2014	CS	42	41	11	4	2	0	0	83	6	2394
2014	CS-01	42	37	11	5	4	1	0	79	9	457
2014	CS-02	42	41	10	4	2	0	0	83	6	1023
2014	CS-03	42	43	11	3	2	0	0	85	5	821
2014	CS-04	42	39	12	5	1	0	0	82	7	76
2011	CS	40	42	11	4	2	0	0	83	6	2562
2011	CS-01	43	37	10	6	3	0	0	80	9	452
2011	CS-02	39	43	11	4	2	0	0	82	6	1079
2011	CS-03	40	43	10	4	2	1	0	84	6	835
2011	CS-04	35	48	12	4	1	0	0	83	5	115
2008	CS	40	42	10	4	4	1	0	82	8	2222
2008	CS-01	47	38	9	4	2	0	0	85	6	422
2008	CS-02	37	44	10	4	4	1	0	81	8	967
2008	CS-03	40	41	11	4	3	1	0	82	8	697
2008	CS-04	40	35	12	9	4	0	0	75	13	77

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	39	13	7	5	0	76	11	2144
2019	CS-01	41	35	14	5	5	0	75	11	338
2019	CS-02	35	40	13	8	5	0	75	12	905
2019	CS-03	35	42	12	7	4	0	77	11	778
2018	CS	32	40	14	9	5	0	72	14	2105
2018	CS-01	34	39	15	7	5	0	73	12	299
2018	CS-02	30	39	16	8	6	0	70	14	928
2018	CS-03	34	41	12	10	3	0	75	13	754
2018	CS-04	38	44	5	9	4	0	82	13	78
2017	CS	31	43	13	7	6	0	74	12	2271
2017	CS-01	29	37	15	8	9	1	67	18	323
2017	CS-02	30	45	13	7	5	0	75	12	1031
2017	CS-03	32	45	12	7	5	0	77	11	823
2017	CS-04	32	41	15	6	5	1	74	11	81

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	35	10	3	2	86	4	2139
2019	CS-01	50	36	11	1	2	85	3	335
2019	CS-02	49	34	11	4	2	84	5	903
2019	CS-03	51	37	8	2	2	88	4	777
2018	CS	48	36	12	3	1	84	5	2086
2018	CS-01	54	29	12	5	1	83	5	297
2018	CS-02	43	39	14	3	2	82	4	920
2018	CS-03	52	34	9	3	1	86	5	746
2018	CS-04	47	38	9	4	1	86	5	78
2017	CS	50	35	10	3	1	86	4	2268
2017	CS-01	53	32	9	3	3	85	6	321
2017	CS-02	49	36	11	3	1	85	4	1032
2017	CS-03	51	36	9	4	1	87	4	821
2017	CS-04	53	37	7	1	1	90	2	81
2014	CS	62	27	8	2	2	89	4	2394
2014	CS-01	64	23	7	3	2	87	5	457
2014	CS-02	59	29	8	2	2	88	4	1022
2014	CS-03	65	26	7	1	1	91	2	822
2014	CS-04	64	24	9	1	1	88	3	76
2011	CS	59	30	8	2	1	89	3	2566
2011	CS-01	63	27	8	1	1	90	2	456
2011	CS-02	56	31	9	3	1	87	4	1080
2011	CS-03	60	31	6	2	1	91	3	834
2011	CS-04	59	34	6	1	0	93	1	115

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	34	41	13	7	5	0	75	12	2137
2019	CS-01	36	37	13	7	6	0	74	13	338
2019	CS-02	34	41	14	6	5	0	75	11	899
2019	CS-03	32	44	11	8	4	0	76	13	776
2018	CS	30	42	14	8	5	0	72	13	2100
2018	CS-01	28	38	19	8	6	1	67	14	300
2018	CS-02	28	42	17	8	5	0	70	13	927
2018	CS-03	33	44	10	8	5	0	77	13	750
2018	CS-04	45	33	9	12	1	0	78	13	78
2017	CS	31	46	11	8	4	0	77	12	2268
2017	CS-01	26	43	11	11	8	0	70	19	322
2017	CS-02	29	46	12	9	3	0	76	12	1031
2017	CS-03	33	49	9	6	4	0	82	9	821
2017	CS-04	46	38	6	6	2	1	85	9	81
2014	CS	27	44	12	10	7	0	71	17	2395
2014	CS-01	20	37	16	15	12	1	58	27	457
2014	CS-02	26	45	13	9	7	0	71	16	1024
2014	CS-03	30	47	10	9	4	0	77	13	822
2014	CS-04	31	44	9	13	3	0	75	16	76
2011	CS	33	44	11	7	5	0	77	12	2562
2011	CS-01	26	44	13	11	6	0	70	17	455
2011	CS-02	32	42	13	8	5	0	74	13	1078
2011	CS-03	38	46	8	5	4	0	84	9	834
2011	CS-04	39	47	7	5	1	1	87	6	114

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	36	16	7	5	0	0	73	11	2146
2019	CS-01	38	39	15	5	4	0	0	76	9	336
2019	CS-02	36	34	19	6	5	0	0	70	11	905
2019	CS-03	34	39	14	8	5	0	0	73	13	779
2018	CS	31	39	15	9	5	0	0	71	14	2092
2018	CS-01	32	37	16	7	7	0	0	70	14	299
2018	CS-02	29	40	16	9	6	0	0	69	15	926
2018	CS-03	32	41	14	9	4	0	0	73	13	745
2018	CS-04	45	30	13	11	1	0	0	75	12	76
2017	CS	33	38	15	9	4	0	0	72	14	2268
2017	CS-01	30	36	12	12	7	1	1	67	20	321
2017	CS-02	33	37	16	9	4	0	0	71	13	1032
2017	CS-03	35	39	13	9	4	0	0	75	13	821
2017	CS-04	37	40	14	4	5	1	0	77	9	81
2014	CS	32	37	15	10	6	0	0	69	16	2394
2014	CS-01	26	35	16	13	9	0	1	62	22	457
2014	CS-02	32	37	15	10	6	0	0	69	16	1024
2014	CS-03	36	37	14	9	5	0	0	73	13	821
2014	CS-04	34	44	17	3	3	0	0	78	5	76

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	41	13	6	3	0	0	79	9	2118
2019	CS-01	46	36	12	4	2	0	0	82	6	335
2019	CS-02	36	42	13	6	2	0	0	78	8	897
2019	CS-03	36	42	12	6	4	0	0	78	10	764
2018	CS	33	40	15	8	4	0	0	73	12	2096
2018	CS-01	39	39	13	5	4	0	0	78	9	300
2018	CS-02	31	40	17	7	5	0	0	71	12	921
2018	CS-03	33	40	15	9	3	0	0	73	12	751
2018	CS-04	40	35	14	10	1	0	0	74	12	78
2017	CS	34	42	13	6	4	0	0	77	10	2268
2017	CS-01	37	39	9	8	6	0	1	77	14	322
2017	CS-02	34	42	15	6	3	0	0	76	9	1033
2017	CS-03	34	44	12	6	4	0	0	78	10	820
2017	CS-04	38	37	14	5	5	1	0	76	10	81
2014	CS	35	39	14	7	4	0	0	74	12	2395
2014	CS-01	32	37	15	10	6	0	0	68	16	457
2014	CS-02	35	39	14	7	5	0	0	74	11	1024
2014	CS-03	37	40	14	7	3	0	0	77	9	821
2014	CS-04	38	36	14	7	5	0	0	74	12	76
2011	CS	39	43	10	5	2	1	0	83	7	2558
2011	CS-01	42	38	12	6	1	0	0	81	7	454
2011	CS-02	37	43	10	5	3	1	0	81	8	1080
2011	CS-03	42	44	8	4	2	0	0	86	6	829
2011	CS-04	41	42	8	7	3	0	0	83	10	115

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	39	10	4	2	84	6	2153
2019	CS-01	49	35	10	3	2	85	5	338
2019	CS-02	44	38	10	5	2	83	7	907
2019	CS-03	43	41	10	4	2	84	6	782
2018	CS	39	42	11	5	3	81	8	2107
2018	CS-01	44	39	11	4	2	83	6	300
2018	CS-02	36	43	12	5	3	80	8	928
2018	CS-03	41	40	10	6	3	81	8	755
2018	CS-04	37	51	6	4	1	88	5	78
2017	CS	41	41	10	6	3	82	8	2264
2017	CS-01	43	37	10	6	5	80	11	322
2017	CS-02	41	42	9	5	2	83	8	1029
2017	CS-03	40	42	10	6	2	82	8	820
2017	CS-04	50	35	8	5	3	85	8	80
2014	CS	44	39	9	5	2	83	8	2395
2014	CS-01	44	36	10	7	3	80	9	457
2014	CS-02	44	38	9	6	3	82	8	1024
2014	CS-03	43	43	8	4	2	86	6	822
2014	CS-04	48	33	12	5	1	81	7	75
2011	CS	43	42	9	4	2	85	6	2566
2011	CS-01	47	37	9	4	2	85	6	455
2011	CS-02	40	42	11	4	2	83	6	1080
2011	CS-03	44	43	6	5	1	87	6	835
2011	CS-04	40	50	8	2	0	90	2	115
2008	CS	41	42	8	6	3	83	9	2221
2008	CS-01	46	37	7	6	4	84	10	422
2008	CS-02	39	44	8	5	3	84	8	967
2008	CS-03	40	42	9	6	3	83	9	697
2008	CS-04	42	40	9	8	1	82	9	77

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	48	35	12	4	1	0	0	83	5	2140
2019	CS-01	58	34	5	2	0	0	0	93	2	335
2019	CS-02	53	33	11	3	1	0	0	86	3	903
2019	CS-03	40	37	15	5	2	0	0	77	7	776
2018	CS	47	37	12	3	2	0	0	84	5	2110
2018	CS-01	55	38	6	1	0	0	0	93	1	302
2018	CS-02	52	36	10	2	1	0	0	87	3	928
2018	CS-03	40	38	16	5	2	0	0	77	7	754
2018	CS-04	31	35	19	12	3	1	0	66	14	78
2017	CS	50	36	9	3	1	0	1	87	4	2273
2017	CS-01	58	30	8	2	0	0	1	89	2	323
2017	CS-02	57	33	6	2	1	0	1	91	3	1033
2017	CS-03	40	42	13	3	2	0	0	82	5	823
2017	CS-04	31	42	16	7	1	0	2	75	9	81
2014	CS	49	36	10	3	1	0	0	86	4	2396
2014	CS-01	51	36	9	2	0	1	1	89	2	457
2014	CS-02	55	34	8	2	1	0	0	89	2	1024
2014	CS-03	42	39	12	5	2	0	0	82	6	822
2014	CS-04	28	29	32	7	5	0	0	57	12	76
2011	CS	42	39	12	4	2	0	0	82	6	2561
2011	CS-01	46	40	11	2	1	0	0	86	3	454
2011	CS-02	43	41	11	4	1	0	0	84	5	1081
2011	CS-03	40	38	14	5	2	0	0	79	7	830
2011	CS-04	30	36	21	8	5	0	0	66	13	115
2008	CS	33	41	18	6	2	0	0	74	8	2222
2008	CS-01	38	45	12	3	2	0	0	83	5	422
2008	CS-02	35	41	17	5	2	0	0	76	7	967
2008	CS-03	27	39	22	9	3	0	0	66	12	697
2008	CS-04	32	34	21	6	6	0	0	66	13	77

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	10	23	38	19	8	1	1	27	34	2146
2019	CS-01	7	17	35	25	14	1	1	40	24	337
2019	CS-02	10	21	37	22	9	1	1	31	31	903
2019	CS-03	12	28	40	15	4	0	1	19	40	780
2018	CS	9	24	39	20	6	1	1	26	34	2100
2018	CS-01	9	18	36	26	11	0	0	37	27	301
2018	CS-02	8	20	39	23	7	1	2	31	29	926
2018	CS-03	11	28	42	13	4	0	1	18	39	750
2018	CS-04	13	41	35	8	3	1	0	10	55	78
2017	CS	9	23	38	18	8	1	4	28	33	2249
2017	CS-01	7	18	35	22	12	2	5	36	27	318
2017	CS-02	6	21	36	22	9	0	5	33	29	1025
2017	CS-03	12	25	40	14	6	0	2	21	38	813
2017	CS-04	9	37	41	7	5	0	1	12	46	81
2014	CS	9	24	37	19	8	1	2	27	34	2391
2014	CS-01	12	24	33	16	10	2	2	27	38	455
2014	CS-02	6	21	38	23	9	1	3	33	28	1022
2014	CS-03	9	28	39	17	5	0	1	22	38	821
2014	CS-04	17	34	38	7	3	0	1	9	52	76
2011	CS	9	23	39	19	7	1	2	27	33	2552
2011	CS-01	8	23	31	24	9	1	4	35	33	450
2011	CS-02	8	20	41	20	8	1	2	30	29	1074
2011	CS-03	10	27	40	17	5	0	1	22	37	834
2011	CS-04	13	32	39	9	5	0	1	14	46	114
2008	CS	11	30	36	16	5	1	2	21	42	2216
2008	CS-01	10	25	34	18	8	2	3	27	37	420
2008	CS-02	10	27	36	19	5	1	3	24	38	965
2008	CS-03	12	38	35	12	3	0	1	15	50	696
2008	CS-04	10	39	35	10	5	0	0	16	49	77

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	6	13	26	32	19	2	2	53	20	2130
2019	CS-01	6	9	20	32	28	2	2	63	16	335
2019	CS-02	5	12	27	31	21	2	3	54	18	898
2019	CS-03	8	17	27	33	13	1	1	47	25	772
2018	CS	6	15	27	31	17	2	2	50	22	2096
2018	CS-01	7	11	23	33	22	3	1	57	18	303
2018	CS-02	6	14	26	33	17	2	2	52	20	923
2018	CS-03	7	18	30	30	14	1	1	44	25	748
2018	CS-04	8	12	29	29	21	0	1	51	19	78
2017	CS	6	12	27	27	20	3	5	51	20	2240
2017	CS-01	8	13	23	21	25	5	5	51	23	318
2017	CS-02	4	12	25	29	20	4	7	54	18	1019
2017	CS-03	7	13	30	27	18	2	3	47	21	811
2017	CS-04	6	14	35	26	16	1	1	44	21	80
2014	CS	10	17	25	26	17	2	4	45	28	2388
2014	CS-01	19	23	23	16	12	3	4	30	45	455
2014	CS-02	8	14	23	29	19	3	5	52	23	1022
2014	CS-03	6	17	28	26	18	1	2	46	25	818
2014	CS-04	8	17	38	24	12	0	1	36	25	76
2011	CS	6	14	25	31	17	3	4	52	21	2549
2011	CS-01	8	16	25	25	18	2	5	47	26	451
2011	CS-02	7	12	23	31	19	4	4	54	21	1070
2011	CS-03	5	15	27	34	15	1	3	52	20	834
2011	CS-04	4	12	37	25	19	0	2	46	17	114
2008	CS	8	16	29	27	14	2	3	44	25	2213
2008	CS-01	10	14	26	26	16	3	5	46	26	420
2008	CS-02	7	16	27	29	15	3	4	47	24	961
2008	CS-03	8	18	32	27	13	1	2	41	26	697
2008	CS-04	5	22	30	25	17	0	1	42	28	77

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	15	25	34	15	8	1	2	24	41	2142
2019	CS-01	14	23	26	19	14	3	1	34	38	336
2019	CS-02	13	21	35	18	10	2	3	28	35	902
2019	CS-03	18	29	36	11	4	1	1	15	49	779
2018	CS	15	24	35	16	6	2	2	24	40	2097
2018	CS-01	15	18	34	17	11	4	1	30	35	299
2018	CS-02	14	21	35	17	8	2	3	26	37	926
2018	CS-03	15	29	36	15	4	1	1	18	45	750
2018	CS-04	14	22	40	19	5	0	0	24	36	78
2017	CS	13	25	34	16	6	2	4	24	40	2247
2017	CS-01	12	26	31	14	10	2	5	26	41	321
2017	CS-02	12	22	34	18	7	2	5	27	36	1021
2017	CS-03	15	29	34	16	4	1	2	20	45	813
2017	CS-04	10	28	39	17	5	0	1	23	38	80
2014	CS	15	25	33	16	7	2	3	24	41	2387
2014	CS-01	16	24	28	15	9	3	4	25	44	454
2014	CS-02	12	22	33	17	9	2	4	27	37	1019
2014	CS-03	17	28	35	14	4	0	1	19	46	821
2014	CS-04	17	18	38	17	7	1	1	24	36	76
2011	CS	16	24	34	15	7	1	2	23	42	2559
2011	CS-01	13	21	33	17	9	2	4	28	36	454
2011	CS-02	17	23	34	16	7	2	2	24	41	1078
2011	CS-03	18	27	35	12	6	0	1	19	45	833
2011	CS-04	8	35	35	16	4	0	2	21	43	113
2008	CS	16	27	33	15	6	1	2	21	44	2214
2008	CS-01	13	23	32	18	8	3	4	28	38	422
2008	CS-02	16	26	33	15	6	2	2	22	44	963
2008	CS-03	17	32	34	12	4	0	1	16	49	694
2008	CS-04	14	27	36	12	8	1	1	20	43	77

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	7	14	33	30	13	1	1	45	21	2138
2019	CS-01	4	8	22	35	27	2	2	64	13	337
2019	CS-02	5	11	31	34	16	0	2	52	17	899
2019	CS-03	10	19	40	25	5	0	1	31	29	777
2018	CS	6	16	35	29	12	1	1	42	22	2096
2018	CS-01	5	9	30	33	20	2	1	54	15	299
2018	CS-02	4	13	30	34	16	1	2	51	18	925
2018	CS-03	9	21	41	22	6	0	1	29	30	749
2018	CS-04	5	22	45	23	5	0	0	28	27	78
2017	CS	6	14	34	29	13	1	3	43	21	2232
2017	CS-01	6	9	28	30	19	3	5	54	16	316
2017	CS-02	5	12	29	33	15	1	5	52	17	1016
2017	CS-03	9	18	41	22	8	0	1	30	27	807
2017	CS-04	6	22	39	25	5	0	2	30	29	81
2014	CS	6	14	34	29	13	1	3	44	21	2382
2014	CS-01	6	9	29	30	18	4	4	52	16	452
2014	CS-02	5	12	30	33	15	1	3	51	17	1019
2014	CS-03	9	17	39	25	9	0	1	34	26	818
2014	CS-04	7	24	41	18	9	0	1	28	31	76
2011	CS	6	14	35	29	12	1	2	42	21	2554
2011	CS-01	5	11	31	30	17	2	4	50	17	454
2011	CS-02	5	12	33	31	14	1	2	47	18	1073
2011	CS-03	9	18	39	25	8	0	1	34	27	833
2011	CS-04	4	26	38	25	6	0	1	32	30	114
2008	CS	8	19	35	23	11	1	2	35	28	2217
2008	CS-01	9	16	26	26	18	2	3	47	26	421
2008	CS-02	7	15	36	26	13	1	3	40	23	963
2008	CS-03	10	27	39	19	5	0	1	24	37	698
2008	CS-04	4	18	49	21	6	0	1	28	22	77

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	12	18	33	23	12	1	1	36	31	2139
2019	CS-01	10	10	25	26	24	2	2	53	21	336
2019	CS-02	10	15	31	28	14	1	2	43	26	902
2019	CS-03	14	26	36	17	6	0	1	23	41	776
2018	CS	13	22	31	20	10	1	2	32	36	2096
2018	CS-01	13	16	29	22	17	1	2	41	29	300
2018	CS-02	11	19	31	24	12	1	2	37	31	924
2018	CS-03	16	27	32	16	6	0	1	23	44	748
2018	CS-04	10	29	36	14	9	1	0	23	40	78
2017	CS	11	19	32	21	11	1	4	34	32	2237
2017	CS-01	10	16	29	21	16	3	4	40	29	316
2017	CS-02	10	17	29	24	13	1	5	40	28	1017
2017	CS-03	13	24	35	17	8	1	2	26	39	811
2017	CS-04	7	21	38	22	8	0	4	31	30	80
2014	CS	13	21	31	20	11	1	3	32	36	2385
2014	CS-01	16	21	27	17	14	2	4	33	39	453
2014	CS-02	10	18	29	24	13	2	4	39	30	1021
2014	CS-03	13	25	35	18	7	1	1	25	39	818
2014	CS-04	16	28	34	9	8	0	5	18	46	76
2011	CS	13	22	32	19	10	1	3	30	37	2551
2011	CS-01	13	22	29	17	13	2	4	33	37	452
2011	CS-02	12	20	32	21	11	2	2	34	33	1073
2011	CS-03	16	25	34	16	7	1	2	24	42	833
2011	CS-04	6	28	34	21	7	0	4	29	35	114
2008	CS	16	24	30	18	9	1	3	28	41	2216
2008	CS-01	17	17	29	18	14	2	3	34	36	421
2008	CS-02	14	21	29	20	11	2	4	32	37	963
2008	CS-03	18	29	32	15	5	0	1	20	48	698
2008	CS-04	12	35	29	13	10	0	1	24	47	77

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	7	13	28	28	19	2	2	50	20	2128
2019	CS-01	6	8	19	29	31	5	2	64	16	332
2019	CS-02	5	11	26	29	21	3	3	54	18	899
2019	CS-03	8	15	35	27	12	1	1	40	24	772
2018	CS	6	14	26	31	18	2	2	51	21	2093
2018	CS-01	6	11	18	31	28	4	2	63	18	299
2018	CS-02	5	13	23	33	19	3	3	56	20	923
2018	CS-03	7	16	32	30	13	1	1	44	24	750
2018	CS-04	7	13	37	28	14	0	1	43	20	76
2017	CS	5	12	26	29	21	4	5	54	18	2246
2017	CS-01	4	7	19	27	30	9	5	66	12	319
2017	CS-02	4	10	23	31	22	4	6	59	16	1020
2017	CS-03	6	15	31	27	16	2	4	46	21	814
2017	CS-04	7	16	33	30	9	1	4	41	25	80
2014	CS	5	11	24	31	21	3	5	57	18	2387
2014	CS-01	7	8	19	24	30	5	7	61	17	455
2014	CS-02	5	10	22	31	22	3	6	59	17	1020
2014	CS-03	5	13	28	36	14	2	3	53	18	820
2014	CS-04	7	19	32	25	15	0	3	41	26	75
2011	CS	4	12	26	31	19	3	5	55	17	2547
2011	CS-01	4	9	20	31	24	5	8	63	14	451
2011	CS-02	4	13	24	31	19	4	5	55	19	1072
2011	CS-03	5	11	31	32	17	1	3	51	17	831
2011	CS-04	4	17	30	30	15	0	4	47	21	113
2008	CS	7	16	29	27	14	2	4	44	25	2219
2008	CS-01	6	13	26	28	18	5	5	51	21	422
2008	CS-02	8	15	29	26	15	2	5	45	24	965
2008	CS-03	8	19	33	28	9	0	3	38	28	698
2008	CS-04	5	23	30	30	12	0	0	42	29	77

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	18	38	20	9	2	2	30	30	2148
2019	CS-01	11	19	30	20	16	2	1	38	31	337
2019	CS-02	10	15	36	22	11	3	2	35	27	907
2019	CS-03	13	21	43	18	3	1	1	22	34	779
2018	CS	11	22	35	20	8	2	2	30	34	2103
2018	CS-01	10	19	32	20	14	3	1	36	30	300
2018	CS-02	11	20	32	22	10	3	2	34	32	929
2018	CS-03	12	26	37	18	5	1	1	23	39	751
2018	CS-04	5	22	46	21	5	1	0	26	27	78
2017	CS	11	21	35	18	8	2	4	28	34	2252
2017	CS-01	15	21	31	16	10	4	3	28	39	321
2017	CS-02	9	19	34	21	10	3	5	33	30	1024
2017	CS-03	12	25	37	16	6	2	3	23	39	815
2017	CS-04	11	15	48	16	6	0	4	23	27	80
2014	CS	13	21	33	19	9	3	3	29	36	2387
2014	CS-01	16	21	29	13	11	4	5	27	42	453
2014	CS-02	11	19	30	22	11	3	4	35	32	1021
2014	CS-03	13	23	39	17	6	1	1	23	37	821
2014	CS-04	9	20	40	20	7	1	3	28	31	75

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	4	9	31	34	19	1	2	54	14	2142
2019	CS-01	5	14	26	30	23	1	1	54	20	337
2019	CS-02	4	8	29	34	21	2	2	57	13	900
2019	CS-03	4	9	34	35	15	1	2	51	13	779

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	66	14	7	4	6	0	3	83	10	2145
2019	CS-01	73	15	5	3	2	0	2	90	5	335
2019	CS-02	67	12	7	5	6	0	3	81	11	905
2019	CS-03	63	15	7	5	6	1	4	81	11	781
2017	CS	61	15	7	6	5	0	5	81	11	2271
2017	CS-01	63	16	7	3	2	1	8	86	6	323
2017	CS-02	62	16	7	5	5	0	5	82	11	1033
2017	CS-03	60	14	8	7	6	0	4	78	14	822
2017	CS-04	60	12	6	10	8	0	4	75	18	80
2014	CS	65	13	7	5	6	0	4	82	11	2394
2014	CS-01	71	10	6	2	2	1	7	88	5	457
2014	CS-02	66	14	6	5	6	0	4	83	11	1023
2014	CS-03	62	13	7	7	7	0	3	78	15	821
2014	CS-04	66	12	3	8	11	0	1	79	19	76
2011	CS	64	14	6	6	6	0	3	81	12	2561
2011	CS-01	73	12	4	3	2	1	5	90	5	456
2011	CS-02	63	15	7	6	5	1	3	82	11	1080
2011	CS-03	61	15	6	8	8	0	2	78	16	830
2011	CS-04	61	10	12	8	8	0	2	72	16	115
2008	CS	58	14	7	6	9	1	6	77	16	2220
2008	CS-01	64	12	8	3	3	1	9	84	7	422
2008	CS-02	59	15	6	6	10	0	4	78	16	965
2008	CS-03	55	13	7	8	10	1	6	72	20	698
2008	CS-04	64	19	0	3	12	0	3	85	15	77

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	34	31	16	6	5	4	3	70	12	2145
2019	CS-01	42	30	12	4	6	4	2	77	11	336
2019	CS-02	34	29	17	6	4	5	5	70	11	904
2019	CS-03	29	35	17	7	6	4	2	68	13	781
2018	CS	25	36	20	8	5	5	2	65	14	2102
2018	CS-01	32	33	21	4	5	3	2	69	10	301
2018	CS-02	22	36	20	8	5	6	3	64	15	928
2018	CS-03	24	37	20	8	5	4	1	65	14	748
2018	CS-04	35	31	12	6	6	5	5	73	14	78
2017	CS	31	35	15	7	5	4	3	71	12	2270
2017	CS-01	32	35	13	7	6	4	4	72	14	323
2017	CS-02	32	34	15	7	5	5	3	71	13	1032
2017	CS-03	29	38	15	7	4	3	3	72	12	822
2017	CS-04	36	24	22	3	5	5	5	67	8	80
2014	CS	36	33	13	8	4	4	2	74	13	2394
2014	CS-01	38	30	13	7	5	5	2	73	13	457
2014	CS-02	35	33	12	8	5	4	3	73	14	1023
2014	CS-03	36	36	13	8	3	3	2	75	11	821
2014	CS-04	33	30	13	9	8	5	1	68	18	76

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	49	29	9	7	4	1	0	79	12	2139
2019	CS-01	54	28	7	6	5	0	0	82	11	336
2019	CS-02	46	29	11	7	4	2	0	77	11	903
2019	CS-03	49	31	7	7	4	1	0	81	12	774
2018	CS	43	33	10	8	5	1	0	76	14	2101
2018	CS-01	47	31	10	5	6	1	0	79	12	303
2018	CS-02	39	34	11	9	7	1	0	73	16	927
2018	CS-03	45	34	9	8	3	0	0	80	11	747
2018	CS-04	54	29	8	5	4	0	0	83	9	78
2017	CS	45	36	8	6	4	1	0	81	10	2273
2017	CS-01	43	36	7	7	6	1	0	80	13	323
2017	CS-02	43	36	9	6	5	1	0	79	11	1034
2017	CS-03	47	36	7	6	3	0	0	84	9	823
2017	CS-04	48	32	9	6	4	1	0	81	10	80
2014	CS	50	28	8	8	5	0	0	79	13	2394
2014	CS-01	53	21	7	11	6	1	0	75	17	457
2014	CS-02	47	29	8	9	6	0	0	76	16	1023
2014	CS-03	52	32	7	6	4	0	0	84	10	821
2014	CS-04	49	33	10	3	4	0	1	83	7	76

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	53	32	7	5	3	0	85	8	2139
2019	CS-01	61	25	7	4	3	0	85	7	336
2019	CS-02	52	32	7	6	3	0	85	8	900
2019	CS-03	50	36	6	5	2	0	86	7	778
2018	CS	47	36	8	6	2	0	84	8	2100
2018	CS-01	53	34	7	3	2	0	88	5	302
2018	CS-02	46	37	7	6	3	1	84	9	928
2018	CS-03	46	37	9	7	1	0	83	8	745
2018	CS-04	53	31	8	5	3	1	84	8	78
2017	CS	44	42	7	5	2	0	86	7	2271
2017	CS-01	45	39	7	6	2	1	85	8	322
2017	CS-02	46	39	8	4	2	0	86	7	1033
2017	CS-03	42	44	7	5	2	0	86	7	822
2017	CS-04	43	47	5	2	2	0	90	5	81
2014	CS	46	39	7	5	2	0	85	7	2395
2014	CS-01	47	36	9	6	2	0	83	8	457
2014	CS-02	47	38	8	5	2	0	85	7	1023
2014	CS-03	45	43	5	5	2	0	87	7	822
2014	CS-04	43	45	7	4	1	0	88	5	76

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	37	10	4	2	1	0	84	6	2147
2019	CS-01	49	33	10	5	3	1	0	82	8	335
2019	CS-02	42	38	12	3	2	1	0	81	6	905
2019	CS-03	47	39	8	4	1	1	0	86	6	781
2018	CS	39	42	11	4	3	1	0	82	6	2104
2018	CS-01	40	38	13	3	4	1	1	80	7	302
2018	CS-02	36	42	12	5	3	2	1	80	8	928
2018	CS-03	40	45	10	2	1	1	0	86	4	749
2018	CS-04	51	37	4	5	3	0	0	88	8	78

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	51	28	13	3	2	1	3	82	5	2146
2019	CS-01	45	26	16	4	4	2	3	75	9	338
2019	CS-02	47	29	14	3	2	1	4	80	5	903
2019	CS-03	55	28	11	3	1	1	1	86	3	779

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	46	32	12	6	3	1	1	78	9	2145
2019	CS-01	49	31	10	5	4	0	0	81	9	336
2019	CS-02	44	32	13	6	3	0	1	77	9	903
2019	CS-03	46	31	13	7	3	1	0	78	10	780
2018	CS	39	36	13	7	4	1	0	76	11	2103
2018	CS-01	45	32	12	4	5	1	0	78	9	299
2018	CS-02	37	35	15	7	5	1	1	74	12	929
2018	CS-03	38	38	13	7	4	0	0	76	11	751
2018	CS-04	43	36	9	6	3	1	1	81	9	77
2017	CS	39	39	11	7	3	0	1	79	10	2274
2017	CS-01	38	37	11	8	6	0	0	75	14	322
2017	CS-02	40	40	11	5	2	0	1	81	8	1035
2017	CS-03	39	38	12	8	3	0	0	77	10	823
2017	CS-04	37	46	6	5	5	0	1	84	10	81
2014	CS	39	35	12	7	5	1	1	76	12	2395
2014	CS-01	42	32	12	7	5	1	0	75	13	457
2014	CS-02	38	36	11	8	5	1	1	76	13	1023
2014	CS-03	40	36	12	7	4	1	0	77	11	822
2014	CS-04	38	37	17	4	3	0	1	76	7	76
2011	CS	34	38	14	8	5	1	0	73	13	2562
2011	CS-01	32	38	14	10	5	1	1	71	15	456
2011	CS-02	33	39	14	7	6	1	0	73	14	1078
2011	CS-03	38	36	14	8	4	0	0	74	12	832
2011	CS-04	35	43	11	7	3	0	0	78	10	115
2008	CS	34	37	12	10	6	1	1	71	17	2222
2008	CS-01	34	37	10	11	7	0	0	72	18	422
2008	CS-02	36	36	12	8	6	1	1	73	14	966
2008	CS-03	31	37	12	13	7	0	0	68	19	698
2008	CS-04	30	39	14	9	8	0	0	69	17	77

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	53	27	11	4	2	1	1	82	7	2150
2019	CS-01	55	27	9	4	4	0	1	83	8	337
2019	CS-02	52	27	12	4	2	2	1	81	6	905
2019	CS-03	53	28	10	4	2	1	1	83	7	782
2018	CS	48	31	10	5	3	1	1	81	9	2103
2018	CS-01	53	31	8	4	4	1	0	85	8	300
2018	CS-02	47	29	13	6	4	1	1	78	9	927
2018	CS-03	47	33	9	5	3	1	1	82	8	752
2018	CS-04	45	34	9	8	0	0	4	82	8	77
2017	CS	46	33	11	4	3	2	1	82	7	2274
2017	CS-01	47	30	11	4	5	2	0	80	9	322
2017	CS-02	47	34	11	4	2	2	1	83	6	1034
2017	CS-03	46	33	11	4	2	2	1	81	7	824
2017	CS-04	42	39	11	1	4	2	0	83	5	81
2014	CS	47	30	11	5	4	2	0	79	9	2396
2014	CS-01	46	28	13	6	4	3	0	76	10	457
2014	CS-02	48	29	11	6	4	2	1	78	11	1024
2014	CS-03	48	33	10	4	3	1	0	83	7	822
2014	CS-04	46	32	12	5	1	1	3	81	7	76
2011	CS	45	33	10	6	4	2	1	80	10	2562
2011	CS-01	43	33	10	7	4	2	1	79	11	456
2011	CS-02	42	32	13	5	5	2	0	77	10	1079
2011	CS-03	47	36	8	5	3	1	0	83	8	832
2011	CS-04	57	28	7	3	2	2	1	88	5	115
2008	CS	40	32	13	7	5	3	0	74	12	2221
2008	CS-01	43	28	12	7	7	4	0	74	14	421
2008	CS-02	41	30	13	7	5	3	0	74	13	967
2008	CS-03	38	35	14	7	4	2	0	75	11	698
2008	CS-04	39	36	18	3	3	1	0	76	5	77

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	30	10	5	3	0	0	83	7	2134
2019	CS-01	51	32	10	2	4	0	1	84	6	338
2019	CS-02	52	29	11	5	2	0	1	81	7	896
2019	CS-03	51	31	9	5	3	1	0	83	8	775
2018	CS	46	34	9	6	3	1	0	81	10	2094
2018	CS-01	50	32	10	4	4	0	0	83	8	299
2018	CS-02	45	35	10	6	3	1	0	80	10	927
2018	CS-03	47	33	9	6	3	1	1	81	10	744
2018	CS-04	47	35	8	8	1	0	1	83	9	77
2017	CS	46	36	9	6	3	0	0	82	9	2272
2017	CS-01	44	32	9	8	5	1	1	77	14	322
2017	CS-02	47	36	9	6	2	0	0	83	8	1034
2017	CS-03	46	36	8	6	3	0	0	83	9	822
2017	CS-04	38	41	11	5	4	0	1	80	9	81
2014	CS	47	33	9	7	4	1	0	80	11	2394
2014	CS-01	49	28	9	9	4	1	0	78	13	457
2014	CS-02	45	34	9	7	4	1	0	80	11	1022
2014	CS-03	49	34	8	6	3	0	0	83	9	822
2014	CS-04	41	36	11	11	3	0	0	76	13	76
2011	CS	43	35	11	7	3	0	0	78	11	2555
2011	CS-01	41	36	11	9	2	0	0	77	11	453
2011	CS-02	41	35	12	8	4	1	0	76	12	1076
2011	CS-03	46	36	8	6	4	0	0	82	9	830
2011	CS-04	45	35	12	5	3	0	0	80	8	115
2008	CS	38	37	10	8	6	1	0	76	14	2219
2008	CS-01	40	35	10	7	7	2	0	76	14	420
2008	CS-02	39	36	11	7	6	1	1	76	13	966
2008	CS-03	37	39	10	9	5	1	0	76	14	697
2008	CS-04	31	44	10	13	1	0	0	75	14	77

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	74	11	5	2	4	1	4	89	6	2141
2019	CS-01	81	9	3	1	1	1	4	94	2	337
2019	CS-02	73	11	5	2	4	1	4	88	7	903
2019	CS-03	73	11	6	2	5	1	4	87	7	776
2017	CS	70	14	4	3	3	0	5	89	6	2272
2017	CS-01	69	16	3	1	3	0	7	92	5	322
2017	CS-02	68	15	5	3	3	0	5	89	7	1034
2017	CS-03	72	12	5	4	3	0	4	88	7	822
2017	CS-04	71	11	6	6	2	0	4	85	9	81
2014	CS	73	12	4	3	4	1	4	89	7	2392
2014	CS-01	74	11	5	2	1	1	6	91	4	456
2014	CS-02	73	13	4	2	4	0	4	89	6	1022
2014	CS-03	73	11	4	3	5	1	3	88	8	821
2014	CS-04	78	7	5	4	5	0	1	85	9	76
2011	CS	71	13	5	4	4	0	4	87	8	2563
2011	CS-01	75	13	4	1	1	1	5	93	2	456
2011	CS-02	69	15	5	4	3	0	4	88	7	1079
2011	CS-03	73	10	5	4	5	0	2	85	10	833
2011	CS-04	71	11	8	4	4	0	2	83	9	114
2008	CS	70	9	4	4	6	1	6	85	11	2217
2008	CS-01	73	8	5	2	2	2	9	90	4	422
2008	CS-02	70	10	3	5	6	0	6	85	11	962
2008	CS-03	68	8	5	6	7	0	5	81	14	698
2008	CS-04	71	9	4	1	10	0	4	84	12	77

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	67	21	5	3	3	1	0	89	6	2147
2019	CS-01	68	18	5	3	4	1	1	88	7	337
2019	CS-02	66	21	5	3	3	1	0	88	6	905
2019	CS-03	67	22	5	3	2	1	0	90	5	780
2017	CS	63	25	5	3	2	1	1	89	6	2271
2017	CS-01	57	24	9	2	4	2	2	84	7	323
2017	CS-02	62	25	5	3	2	1	1	89	6	1032
2017	CS-03	65	25	4	4	2	0	1	91	6	823
2017	CS-04	80	16	4	0	0	0	0	96	0	80
2014	CS	64	23	5	3	2	1	1	90	5	2394
2014	CS-01	61	23	5	3	3	2	3	89	6	456
2014	CS-02	63	23	6	4	2	2	1	88	6	1024
2014	CS-03	67	23	4	3	2	1	0	91	5	821
2014	CS-04	80	13	5	1	0	0	0	93	1	76
2011	CS	60	27	5	3	3	1	1	88	6	2566
2011	CS-01	55	28	7	4	4	1	2	85	8	455
2011	CS-02	61	27	5	3	3	0	1	89	6	1081
2011	CS-03	62	27	5	4	2	0	0	89	5	834
2011	CS-04	68	23	5	3	1	0	1	91	4	115

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	63	23	8	3	3	1	0	87	5	2151
2019	CS-01	63	22	7	3	4	1	0	86	7	338
2019	CS-02	62	24	8	3	2	2	0	87	5	907
2019	CS-03	62	24	9	3	2	1	0	86	5	780
2018	CS	54	27	11	4	4	1	0	82	7	2097
2018	CS-01	59	22	10	3	4	0	0	82	8	298
2018	CS-02	53	26	11	3	4	2	0	81	8	925
2018	CS-03	52	30	10	4	3	1	0	83	7	750
2018	CS-04	62	21	8	5	1	1	1	85	7	77
2017	CS	56	26	10	3	3	2	0	83	6	2273
2017	CS-01	54	25	11	5	4	1	0	80	9	323
2017	CS-02	54	27	11	3	3	2	0	83	6	1034
2017	CS-03	59	25	9	3	3	1	0	85	6	823
2017	CS-04	63	20	9	1	5	3	0	85	6	80

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	26	9	5	3	0	0	84	8	2152
2019	CS-01	59	27	9	2	4	0	0	85	6	338
2019	CS-02	57	26	10	4	3	0	0	83	7	906
2019	CS-03	56	27	8	6	2	0	0	84	8	782
2018	CS	49	30	10	6	5	0	0	79	11	2107
2018	CS-01	53	29	9	5	4	1	0	82	9	301
2018	CS-02	48	29	11	6	5	0	0	77	12	930
2018	CS-03	48	32	9	6	4	0	0	81	10	752
2018	CS-04	52	29	6	9	3	0	1	82	12	77
2017	CS	54	28	9	5	3	0	0	83	8	2272
2017	CS-01	50	29	9	5	5	0	0	80	11	323
2017	CS-02	54	30	9	5	3	0	0	83	8	1033
2017	CS-03	57	26	10	4	2	0	0	83	7	823
2017	CS-04	60	24	6	4	4	1	1	86	8	80
2014	CS	54	28	9	5	4	0	0	82	9	2395
2014	CS-01	53	29	9	5	3	0	1	83	8	457
2014	CS-02	54	26	9	6	5	0	0	80	11	1024
2014	CS-03	56	28	8	5	3	0	0	85	8	821
2014	CS-04	55	34	4	5	1	0	0	89	7	76

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	40	16	12	3	2	5	67	16	322
2019	CS-03	21	41	16	12	3	2	5	67	16	306

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	33	14	5	3	6	0	76	9	2151
2019	CS-01	46	31	10	4	2	6	0	83	7	338
2019	CS-02	37	30	17	4	3	8	1	74	8	906
2019	CS-03	36	37	12	7	4	4	0	76	12	781
2018	CS	33	34	15	6	4	8	0	73	11	2102
2018	CS-01	38	32	14	5	4	7	0	75	10	301
2018	CS-02	31	34	15	6	5	9	0	72	11	928
2018	CS-03	34	34	16	6	3	6	0	73	10	749
2018	CS-04	36	40	8	5	3	8	0	83	8	77
2017	CS	34	34	15	5	4	9	0	74	10	2274
2017	CS-01	35	28	13	7	6	10	0	70	15	323
2017	CS-02	33	35	15	4	3	10	0	75	8	1033
2017	CS-03	33	35	15	6	4	8	0	73	10	824
2017	CS-04	44	37	10	1	5	2	0	84	6	81
2014	CS	31	32	15	8	4	9	0	70	13	2397
2014	CS-01	32	26	17	9	5	11	0	65	16	457
2014	CS-02	30	33	14	6	4	12	0	72	12	1025
2014	CS-03	31	36	15	8	3	6	0	71	12	822
2014	CS-04	37	36	16	5	0	7	0	77	6	76
2011	CS	24	32	19	9	7	9	0	61	18	2553
2011	CS-01	27	30	18	10	7	9	0	62	18	454
2011	CS-02	21	31	20	9	7	11	0	59	18	1076
2011	CS-03	25	35	17	10	7	6	0	64	18	830
2011	CS-04	27	31	27	5	5	4	0	61	11	112

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	32	34	17	9	5	2	0	68	14	2147
2019	CS-01	43	32	12	5	4	3	1	77	10	336
2019	CS-02	32	33	18	8	5	3	0	67	14	906
2019	CS-03	28	37	18	11	6	1	0	65	17	780
2018	CS	27	35	17	11	7	3	0	64	18	2093
2018	CS-01	30	36	17	7	6	4	0	68	14	301
2018	CS-02	27	33	17	11	7	4	0	63	19	923
2018	CS-03	27	36	17	12	7	1	0	64	19	745
2018	CS-04	25	44	16	12	4	0	0	69	16	77
2017	CS	28	34	18	11	6	3	0	64	17	2273
2017	CS-01	29	29	19	10	10	4	0	60	21	323
2017	CS-02	29	34	19	10	4	4	0	65	15	1032
2017	CS-03	26	36	18	13	6	2	0	63	19	824
2017	CS-04	32	39	14	10	5	0	0	72	15	81
2014	CS	25	34	18	11	8	3	0	61	20	2396
2014	CS-01	23	27	18	16	11	4	0	52	28	457
2014	CS-02	25	34	19	9	8	5	0	63	17	1024
2014	CS-03	24	38	18	12	6	1	0	63	19	822
2014	CS-04	26	38	20	12	3	1	0	65	15	76
2011	CS	19	36	20	12	10	3	0	57	22	2559
2011	CS-01	23	35	18	12	9	3	0	60	21	455
2011	CS-02	18	33	22	12	11	4	0	54	23	1077
2011	CS-03	19	40	19	12	10	1	0	59	22	832
2011	CS-04	18	39	21	15	5	2	0	58	20	115
2008	CS	19	33	19	13	12	3	1	54	26	2216
2008	CS-01	25	32	16	10	13	4	1	60	24	421
2008	CS-02	20	30	21	12	13	3	1	52	26	964
2008	CS-03	17	36	19	15	12	1	0	54	27	696
2008	CS-04	13	38	12	26	9	3	0	52	36	77

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	25	33	21	11	5	5	0	61	17	2144
2019	CS-01	36	28	18	8	5	5	1	68	13	338
2019	CS-02	26	33	22	8	5	6	1	63	14	904
2019	CS-03	19	36	20	15	6	3	0	57	22	776
2018	CS	20	33	21	12	7	6	0	56	21	2098
2018	CS-01	23	33	20	10	7	7	0	60	19	300
2018	CS-02	22	31	21	11	7	7	0	57	19	927
2018	CS-03	17	35	22	15	8	3	0	54	23	747
2018	CS-04	16	42	17	14	5	6	0	61	21	77
2017	CS	20	32	21	12	6	8	0	57	20	2269
2017	CS-01	23	27	17	11	11	11	0	56	24	322
2017	CS-02	21	33	22	11	4	9	0	59	17	1031
2017	CS-03	18	34	21	15	7	5	0	54	24	822
2017	CS-04	18	39	17	14	6	5	0	61	21	81
2014	CS	19	30	21	13	8	8	0	53	24	2396
2014	CS-01	19	26	17	17	11	9	0	50	31	457
2014	CS-02	20	30	20	11	8	11	1	56	21	1024
2014	CS-03	17	32	25	14	7	5	0	52	22	822
2014	CS-04	16	34	21	18	5	5	0	53	25	76
2011	CS	12	35	21	15	9	7	0	51	25	2561
2011	CS-01	14	35	20	14	9	7	0	54	25	454
2011	CS-02	13	32	22	14	9	9	0	50	26	1079
2011	CS-03	10	39	21	15	9	6	0	52	26	832
2011	CS-04	7	40	25	18	8	2	0	48	27	115
2008	CS	9	31	21	19	12	7	0	44	34	2218
2008	CS-01	14	32	19	14	12	7	1	50	29	420
2008	CS-02	10	31	21	17	11	9	0	46	31	966
2008	CS-03	5	31	22	25	13	4	0	38	39	697
2008	CS-04	6	27	18	30	14	4	0	35	46	77

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	37	19	12	6	3	63	18	2150
2019	CS-01	37	34	13	6	6	4	74	12	337
2019	CS-02	24	37	18	12	5	4	64	18	906
2019	CS-03	18	38	21	14	7	2	57	21	781
2018	CS	21	35	19	14	7	3	58	22	2106
2018	CS-01	24	38	16	11	8	4	64	19	301
2018	CS-02	22	34	19	13	7	5	59	21	930
2018	CS-03	18	36	22	15	7	1	55	23	752
2018	CS-04	18	38	10	29	4	1	57	33	77
2017	CS	22	37	18	12	7	4	62	20	2275
2017	CS-01	24	30	19	12	10	5	57	23	323
2017	CS-02	23	39	16	12	4	5	66	17	1034
2017	CS-03	20	39	18	13	8	3	60	21	824
2017	CS-04	24	36	19	12	9	1	60	21	81
2014	CS	21	35	17	14	9	4	58	24	2395
2014	CS-01	24	26	16	16	13	4	52	31	457
2014	CS-02	22	36	16	11	8	6	62	21	1024
2014	CS-03	18	38	19	15	8	2	58	23	822
2014	CS-04	17	39	16	16	8	4	58	25	75
2011	CS	15	38	18	17	9	3	55	26	2557
2011	CS-01	17	40	15	18	8	2	58	26	454
2011	CS-02	17	36	21	15	8	3	55	24	1077
2011	CS-03	13	40	17	19	9	1	54	28	832
2011	CS-04	14	35	19	19	13	1	49	32	113
2008	CS	14	40	17	17	9	3	56	26	2215
2008	CS-01	19	44	14	14	7	2	65	21	421
2008	CS-02	15	40	17	13	10	4	58	24	964
2008	CS-03	11	38	19	22	9	1	50	31	695
2008	CS-04	13	32	16	27	12	0	45	39	77

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	22	12	5	3	11	3	78	9	2151
2019	CS-01	46	17	10	6	4	12	5	75	13	338
2019	CS-02	46	21	12	4	3	13	3	79	7	906
2019	CS-03	41	27	12	5	3	9	3	77	9	781

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	34	41	16	5	2	1	76	7	2148
2019	CS-01	43	37	15	3	1	1	81	4	338
2019	CS-02	34	39	18	5	2	1	75	7	906
2019	CS-03	31	44	16	6	2	1	75	8	778
2018	CS	28	44	17	7	2	1	73	9	2099
2018	CS-01	30	43	20	5	2	1	73	7	300
2018	CS-02	27	42	19	8	3	2	70	10	926
2018	CS-03	29	45	16	7	3	1	74	9	748
2018	CS-04	35	53	4	5	3	0	88	8	77
2017	CS	30	44	15	7	2	2	76	9	2272
2017	CS-01	32	39	15	8	4	2	73	12	322
2017	CS-02	29	44	16	7	1	3	75	9	1034
2017	CS-03	30	46	14	6	3	1	77	9	822
2017	CS-04	45	38	9	7	1	0	83	9	81
2014	CS	32	42	15	6	4	2	75	9	2396
2014	CS-01	31	39	13	9	6	2	71	15	457
2014	CS-02	31	42	16	4	3	3	75	8	1024
2014	CS-03	33	43	15	5	3	1	77	8	822
2014	CS-04	31	49	10	5	3	1	81	8	76
2011	CS	27	44	17	7	3	2	72	10	2558
2011	CS-01	30	41	17	8	3	2	72	10	455
2011	CS-02	27	43	18	6	3	3	72	10	1076
2011	CS-03	27	46	17	7	3	0	73	10	832
2011	CS-04	22	51	16	9	2	1	73	11	114

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	37	21	14	5	2	0	59	19	2134
2019	CS-01	34	35	18	8	4	1	0	70	13	337
2019	CS-02	21	38	21	12	5	3	1	61	18	899
2019	CS-03	14	39	23	17	5	1	0	54	23	773

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	36	14	6	2	3	2	77	9	2149
2019	CS-01	43	33	11	5	3	3	1	80	9	336
2019	CS-02	37	34	14	6	3	4	2	75	10	906
2019	CS-03	36	38	14	6	2	2	1	77	8	781
2018	CS	34	41	14	6	2	2	1	77	9	2101
2018	CS-01	37	39	13	5	2	3	1	79	8	301
2018	CS-02	31	42	13	7	3	3	1	76	11	928
2018	CS-03	37	40	14	6	2	1	1	79	8	747
2018	CS-04	40	37	14	6	3	0	0	77	9	78
2017	CS	39	38	11	6	2	2	1	80	8	2269
2017	CS-01	39	37	9	8	3	2	1	79	12	321
2017	CS-02	37	40	11	6	2	3	2	80	8	1032
2017	CS-03	42	37	11	5	2	1	1	82	7	822
2017	CS-04	46	28	12	6	4	4	0	77	10	81
2014	CS	41	37	10	5	2	3	1	82	8	2396
2014	CS-01	44	36	9	4	3	4	0	84	7	456
2014	CS-02	38	36	11	6	3	4	2	79	9	1025
2014	CS-03	44	39	8	5	2	2	0	84	7	822
2014	CS-04	41	41	7	8	3	1	0	83	11	76
2011	CS	34	37	12	8	4	4	1	75	12	2555
2011	CS-01	39	36	11	7	3	3	1	79	10	455
2011	CS-02	31	38	12	8	4	5	2	74	13	1075
2011	CS-03	35	38	13	7	4	2	1	76	11	831
2011	CS-04	32	41	15	8	1	4	0	75	9	114
2008	CS	27	39	13	10	6	4	2	70	16	2218
2008	CS-01	28	41	13	6	5	5	1	74	12	419
2008	CS-02	24	39	13	10	6	5	2	69	17	966
2008	CS-03	29	38	12	11	5	2	1	70	17	698
2008	CS-04	27	39	13	14	4	3	0	68	19	77

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	37	16	4	2	2	0	78	6	2141
2019	CS-01	46	36	11	4	1	2	0	83	5	335
2019	CS-02	38	36	17	4	2	2	1	76	6	905
2019	CS-03	37	39	16	4	2	1	0	77	6	776
2018	CS	37	38	16	5	3	2	0	76	8	2101
2018	CS-01	39	39	14	4	3	2	0	79	7	300
2018	CS-02	34	37	17	5	4	3	0	74	9	926
2018	CS-03	40	38	16	5	2	1	0	77	6	749
2018	CS-04	45	40	9	4	3	0	0	85	6	78

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	27	29	19	9	7	8	2	62	18	2151
2019	CS-01	38	28	16	6	7	4	1	69	14	337
2019	CS-02	27	27	19	8	7	11	2	61	17	908
2019	CS-03	21	32	18	11	8	7	2	59	21	780
2018	CS	23	30	20	10	8	7	2	58	20	2094
2018	CS-01	26	33	18	8	8	6	1	63	17	297
2018	CS-02	23	29	19	10	9	8	1	58	21	924
2018	CS-03	22	30	22	11	6	6	3	56	19	747
2018	CS-04	27	35	10	10	10	8	0	67	22	78
2017	CS	23	27	19	10	8	12	2	57	20	2271
2017	CS-01	27	28	14	8	8	14	1	65	19	322
2017	CS-02	23	27	22	9	7	11	2	56	19	1033
2017	CS-03	22	27	19	11	8	11	1	56	22	822
2017	CS-04	26	22	15	11	6	17	2	60	22	81
2014	CS	21	27	18	12	10	10	2	54	25	2393
2014	CS-01	25	28	17	13	9	9	0	58	23	455
2014	CS-02	20	25	19	11	11	12	3	52	26	1024
2014	CS-03	20	30	19	13	9	8	1	55	24	822
2014	CS-04	17	29	20	12	7	14	1	55	22	76
2011	CS	16	25	20	14	11	11	2	48	29	2561
2011	CS-01	19	28	15	14	11	11	3	54	29	455
2011	CS-02	15	24	21	14	12	12	2	46	30	1077
2011	CS-03	17	26	21	12	12	10	2	49	27	833
2011	CS-04	15	22	23	17	4	16	3	45	27	115

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	33	19	11	8	1	63	18	2147
2019	CS-01	39	27	17	8	7	1	68	16	337
2019	CS-02	29	32	20	10	9	2	62	18	905
2019	CS-03	25	38	17	13	7	1	63	20	779
2018	CS	23	34	19	14	9	2	58	23	2099
2018	CS-01	28	29	20	12	9	2	58	21	300
2018	CS-02	21	33	19	13	11	2	55	25	924
2018	CS-03	24	36	17	15	7	1	60	22	749
2018	CS-04	27	32	13	18	8	3	61	26	78
2017	CS	26	38	17	11	7	1	65	18	2271
2017	CS-01	28	29	16	12	12	2	59	25	323
2017	CS-02	25	39	18	10	6	1	65	16	1032
2017	CS-03	25	40	16	11	7	1	66	18	822
2017	CS-04	25	42	15	11	5	2	68	17	81
2014	CS	27	36	16	11	8	2	65	19	2395
2014	CS-01	27	29	17	12	12	2	58	25	456
2014	CS-02	27	36	16	11	8	3	64	19	1024
2014	CS-03	28	42	15	9	5	1	70	15	822
2014	CS-04	33	33	12	17	4	1	67	21	76
2011	CS	27	37	16	11	7	1	65	19	2558
2011	CS-01	25	38	16	12	9	1	63	20	455
2011	CS-02	25	37	17	11	8	2	64	19	1077
2011	CS-03	31	37	14	11	6	0	69	17	832
2011	CS-04	28	37	16	15	4	0	65	19	114
2008	CS	21	41	17	12	8	1	63	20	2222
2008	CS-01	23	39	14	11	9	2	64	21	422
2008	CS-02	22	38	18	11	10	1	61	21	967
2008	CS-03	20	46	16	12	6	0	66	18	698
2008	CS-04	19	43	17	14	6	0	62	21	77

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	25	30	17	13	12	2	1	56	26	2150
2019	CS-01	37	23	13	14	12	1	0	60	27	337
2019	CS-02	24	28	18	13	14	2	1	54	28	906
2019	CS-03	22	37	17	14	10	1	1	60	24	781
2018	CS	20	30	16	16	15	1	1	51	32	2098
2018	CS-01	25	25	15	16	15	3	1	52	32	299
2018	CS-02	17	28	17	17	18	2	0	47	36	924
2018	CS-03	21	34	16	16	11	0	2	57	27	750
2018	CS-04	22	25	14	12	19	0	8	51	34	77
2017	CS	21	34	13	15	14	2	1	56	30	2273
2017	CS-01	22	26	13	15	20	3	0	50	37	323
2017	CS-02	20	33	14	14	15	3	0	55	30	1033
2017	CS-03	22	38	13	15	10	1	1	61	26	823
2017	CS-04	22	25	10	16	22	0	5	49	40	81
2014	CS	22	31	15	14	15	2	1	55	30	2394
2014	CS-01	23	22	14	17	21	3	1	46	40	456
2014	CS-02	20	30	15	14	17	3	1	52	32	1024
2014	CS-03	24	37	15	12	9	1	1	62	22	822
2014	CS-04	30	21	11	12	18	3	5	56	33	76
2011	CS	19	31	16	15	17	1	1	51	33	2562
2011	CS-01	17	29	15	15	21	1	1	47	37	456
2011	CS-02	15	30	17	18	18	2	0	46	36	1078
2011	CS-03	24	34	15	13	12	0	1	59	26	833
2011	CS-04	22	26	10	11	25	1	4	50	39	115
2008	CS	18	36	13	16	16	1	1	55	33	2221
2008	CS-01	21	38	12	14	15	1	0	59	29	422
2008	CS-02	15	33	14	17	18	2	1	49	36	966
2008	CS-03	20	41	11	15	13	0	0	61	28	698
2008	CS-04	17	25	6	17	32	0	3	43	51	77

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	56	24	10	3	2	1	3	84	6	2146
2019	CS-01	60	21	10	3	3	1	3	84	6	335
2019	CS-02	59	22	10	3	2	0	4	84	5	905
2019	CS-03	52	27	11	4	3	0	3	82	7	780

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	61	12	6	3	3	3	11	86	7	2148
2019	CS-01	59	17	6	3	3	3	9	86	7	337
2019	CS-02	63	13	6	2	3	4	11	88	5	904
2019	CS-03	60	10	7	4	4	3	12	83	9	781

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	47	26	14	6	3	1	3	77	9	2141
2019	CS-01	44	25	19	5	4	2	1	71	9	335
2019	CS-02	46	27	14	5	3	2	3	77	8	900
2019	CS-03	50	25	12	6	2	0	4	79	9	780

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	24	14	6	4	3	4	73	11	2138
2019	CS-01	41	24	17	7	6	3	1	69	14	336
2019	CS-02	43	25	14	6	4	3	4	74	11	902
2019	CS-03	46	23	13	7	3	2	5	75	11	775

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	47	18	12	7	8	4	4	72	16	2140
2019	CS-01	38	15	15	11	17	2	1	55	29	337
2019	CS-02	43	22	12	8	7	5	4	71	16	902
2019	CS-03	54	15	11	5	5	4	6	77	11	775

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	76	11	5	1	1	2	5	93	2	2138
2019	CS-01	68	16	8	3	2	2	3	87	5	335
2019	CS-02	73	13	5	1	1	3	5	93	1	904
2019	CS-03	81	9	3	1	0	1	5	96	1	774

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	74	10	4	2	2	4	4	91	4	2134
2019	CS-01	72	12	6	2	2	3	3	90	4	336
2019	CS-02	71	10	5	3	2	4	4	89	5	897
2019	CS-03	77	10	3	2	1	3	4	93	3	776

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	77	7	3	1	1	2	9	94	2	2137
2019	CS-01	79	9	4	1	1	2	5	94	2	333
2019	CS-02	74	8	3	1	1	3	9	93	3	902
2019	CS-03	80	5	2	1	1	1	10	96	2	777

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	42	20	7	4	4	0	68	11	2148
2019	CS-01	28	36	21	7	3	4	0	67	11	336
2019	CS-02	23	39	21	8	4	5	1	65	12	907
2019	CS-03	19	47	19	8	3	4	0	69	11	780
2018	CS	20	38	24	9	5	3	0	61	14	2105
2018	CS-01	22	36	24	8	4	6	0	62	13	301
2018	CS-02	18	36	27	9	6	4	0	56	16	927
2018	CS-03	22	43	21	8	4	2	0	66	12	751
2018	CS-04	38	33	19	8	1	0	0	72	9	78
2017	CS	21	39	21	10	4	4	0	63	15	2274
2017	CS-01	19	34	17	14	7	8	0	58	23	323
2017	CS-02	21	38	22	9	3	5	1	63	13	1034
2017	CS-03	21	42	21	10	4	2	0	64	15	823
2017	CS-04	27	44	16	10	2	0	0	72	12	81

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	39	10	4	2	1	0	84	6	2136
2019	CS-01	47	37	9	3	3	1	1	86	5	337
2019	CS-02	44	36	12	4	2	2	0	82	6	900
2019	CS-03	43	41	9	5	2	1	0	85	6	773
2018	CS	47	37	10	3	2	1	0	85	6	2099
2018	CS-01	52	34	9	2	2	1	0	87	4	302
2018	CS-02	44	37	10	4	3	1	0	82	8	927
2018	CS-03	48	38	9	3	1	1	0	87	4	747
2018	CS-04	51	37	8	1	1	0	1	89	3	76
2017	CS	45	40	9	3	1	2	0	87	4	2268
2017	CS-01	46	36	11	3	1	2	0	84	5	322
2017	CS-02	44	40	10	3	1	3	0	86	4	1032
2017	CS-03	45	42	8	2	1	2	0	88	4	821
2017	CS-04	52	38	4	2	1	1	1	92	4	81
2014	CS	51	34	9	3	1	1	0	87	4	2395
2014	CS-01	55	30	9	4	2	2	0	86	5	456
2014	CS-02	49	34	9	3	2	2	0	85	5	1024
2014	CS-03	52	35	8	2	1	1	0	89	3	822
2014	CS-04	53	37	7	3	0	1	0	91	3	76
2011	CS	37	40	13	5	3	2	0	79	8	2560
2011	CS-01	40	36	13	7	3	2	0	77	10	456
2011	CS-02	36	39	13	5	4	3	0	77	9	1079
2011	CS-03	39	43	11	3	2	1	0	83	6	831
2011	CS-04	43	38	10	6	2	1	0	82	8	115

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	32	11	2	1	3	1	85	4	2141
2019	CS-01	51	32	9	3	2	2	1	85	5	338
2019	CS-02	49	30	13	2	2	3	1	83	4	903
2019	CS-03	51	34	10	2	1	2	0	86	3	775
2018	CS	47	34	11	2	2	3	1	84	4	2097
2018	CS-01	49	34	10	2	1	3	0	87	3	301
2018	CS-02	45	35	11	3	3	2	1	82	6	927
2018	CS-03	49	35	10	1	1	2	0	86	3	747
2018	CS-04	55	28	12	0	3	1	1	85	3	76
2017	CS	44	36	12	2	1	4	1	84	3	2271
2017	CS-01	43	33	13	3	2	6	1	81	5	321
2017	CS-02	43	37	12	3	1	4	0	84	4	1032
2017	CS-03	47	36	11	1	1	3	1	86	2	824
2017	CS-04	42	43	7	1	1	4	1	90	3	81
2014	CS	52	31	10	3	2	3	1	85	4	2394
2014	CS-01	52	26	12	3	3	3	1	82	6	456
2014	CS-02	49	31	10	3	2	4	1	84	5	1023
2014	CS-03	54	31	9	2	1	2	0	88	3	822
2014	CS-04	47	36	11	0	0	7	0	89	0	76

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	55	34	7	3	2	0	89	4	2143
2019	CS-01	60	29	6	1	2	1	90	4	338
2019	CS-02	53	35	8	2	2	0	88	4	905
2019	CS-03	54	35	6	3	1	0	89	5	775
2018	CS	50	36	8	3	2	0	86	6	2090
2018	CS-01	52	34	9	2	2	0	87	4	302
2018	CS-02	48	37	8	4	3	0	85	7	925
2018	CS-03	51	37	7	4	1	0	88	5	742
2018	CS-04	68	20	8	1	3	0	88	4	74
2017	CS	50	38	7	3	2	0	88	5	2268
2017	CS-01	49	35	9	5	2	0	83	7	322
2017	CS-02	49	38	7	3	1	1	88	5	1031
2017	CS-03	50	38	5	3	3	0	89	6	822
2017	CS-04	54	37	5	2	1	0	91	4	81
2014	CS	55	32	7	4	2	0	87	6	2395
2014	CS-01	54	29	10	5	2	1	83	7	457
2014	CS-02	53	32	8	4	2	0	85	7	1024
2014	CS-03	57	34	5	3	1	0	91	4	821
2014	CS-04	64	26	5	4	0	0	91	4	76
2011	CS	42	39	10	5	3	0	81	8	2551
2011	CS-01	45	35	11	6	3	0	80	9	453
2011	CS-02	39	41	10	5	4	1	81	9	1076
2011	CS-03	45	37	10	5	3	0	82	7	827
2011	CS-04	45	43	8	4	0	0	88	4	115
2008	CS	34	43	12	6	4	1	77	11	2220
2008	CS-01	41	37	11	6	5	0	79	10	422
2008	CS-02	31	45	13	6	4	1	76	11	965
2008	CS-03	34	44	11	7	4	0	79	11	698
2008	CS-04	34	40	18	5	1	1	75	7	77

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	48	33	11	5	3	0	81	8	2148
2019	CS-01	58	26	8	4	2	0	85	7	337
2019	CS-02	46	33	11	5	4	0	80	9	906
2019	CS-03	46	36	11	5	2	0	82	7	779
2018	CS	42	36	13	6	4	0	78	9	2095
2018	CS-01	45	37	13	4	1	1	82	5	300
2018	CS-02	40	36	13	6	5	0	76	11	926
2018	CS-03	43	36	12	6	3	0	80	9	747
2018	CS-04	51	30	9	8	1	0	82	9	76
2017	CS	43	35	13	6	3	1	79	9	2269
2017	CS-01	41	31	13	9	4	1	74	13	322
2017	CS-02	41	36	15	5	2	1	78	7	1033
2017	CS-03	43	36	11	6	3	0	80	9	821
2017	CS-04	54	33	9	2	1	0	88	4	81
2014	CS	39	36	13	7	5	1	76	11	2395
2014	CS-01	36	34	14	10	6	1	70	16	456
2014	CS-02	39	36	12	6	5	1	76	12	1024
2014	CS-03	42	37	13	5	3	0	79	9	822
2014	CS-04	45	36	12	5	3	0	80	8	76
2011	CS	35	37	17	6	4	1	72	10	2559
2011	CS-01	39	33	18	5	4	1	72	9	456
2011	CS-02	32	36	19	7	4	1	69	12	1077
2011	CS-03	35	39	15	6	4	0	75	10	831
2011	CS-04	37	41	19	3	0	0	77	3	115

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	36	11	5	3	0	80	8	2138
2019	CS-01	54	29	10	4	4	0	83	8	334
2019	CS-02	42	36	13	6	3	0	78	9	900
2019	CS-03	43	39	11	6	2	0	82	8	779
2018	CS	39	38	13	6	3	0	77	10	2090
2018	CS-01	42	33	18	5	1	0	76	6	299
2018	CS-02	36	40	13	7	4	0	76	11	926
2018	CS-03	42	38	11	7	3	0	80	9	743
2018	CS-04	49	36	8	5	3	0	84	8	76
2017	CS	40	39	12	6	3	0	79	9	2272
2017	CS-01	39	34	12	10	5	0	73	14	321
2017	CS-02	40	39	13	6	2	0	79	7	1034
2017	CS-03	40	40	11	6	4	0	80	9	824
2017	CS-04	49	41	2	6	1	0	90	7	81
2014	CS	38	39	12	7	4	0	77	11	2396
2014	CS-01	32	39	13	10	5	1	71	15	456
2014	CS-02	39	39	11	7	4	0	77	11	1025
2014	CS-03	41	40	11	6	2	0	81	8	822
2014	CS-04	47	36	12	4	1	0	83	5	76
2011	CS	33	40	15	7	4	0	74	11	2555
2011	CS-01	35	36	18	7	4	0	71	11	456
2011	CS-02	31	40	16	9	4	1	72	13	1075
2011	CS-03	36	41	13	7	3	0	77	10	830
2011	CS-04	37	44	13	3	1	1	82	4	115
2008	CS	29	42	14	10	5	0	71	15	2215
2008	CS-01	36	37	13	9	5	1	73	13	421
2008	CS-02	26	42	16	9	6	0	69	15	965
2008	CS-03	28	45	13	11	4	0	72	15	694
2008	CS-04	30	45	13	10	1	0	75	12	77

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	42	28	15	7	5	2	0	72	12	2147
2019	CS-01	47	25	15	6	5	1	0	73	11	336
2019	CS-02	39	28	16	9	5	2	0	69	15	906
2019	CS-03	43	29	15	6	4	3	0	75	10	779
2018	CS	38	27	17	8	5	4	0	68	14	2103
2018	CS-01	41	27	18	7	5	3	0	70	12	303
2018	CS-02	33	28	18	9	7	4	0	64	18	928
2018	CS-03	42	28	16	8	4	2	0	71	12	749
2018	CS-04	47	28	16	4	1	4	0	78	5	76
2017	CS	38	29	17	8	5	4	0	69	13	2269
2017	CS-01	33	28	15	9	9	5	0	65	19	321
2017	CS-02	36	29	18	8	4	4	0	67	13	1031
2017	CS-03	41	29	16	8	3	3	0	72	11	824
2017	CS-04	51	31	7	6	2	2	0	83	9	81
2014	CS	40	28	17	7	5	4	0	70	12	2394
2014	CS-01	40	24	16	8	7	5	0	67	16	456
2014	CS-02	37	28	17	8	6	4	0	67	15	1023
2014	CS-03	42	31	16	5	3	3	0	76	8	822
2014	CS-04	45	25	20	1	3	6	0	75	4	76
2011	CS	34	28	18	9	7	4	0	65	16	2552
2011	CS-01	37	25	16	10	9	4	0	65	19	454
2011	CS-02	30	28	19	10	8	4	1	61	19	1076
2011	CS-03	36	29	19	7	5	3	0	67	13	828
2011	CS-04	43	29	17	7	1	3	0	75	8	115
2008	CS	27	31	18	12	7	5	0	61	20	2219
2008	CS-01	29	29	18	11	7	5	0	62	19	422
2008	CS-02	25	30	19	11	8	6	0	58	21	965
2008	CS-03	28	33	16	13	6	3	0	63	20	697
2008	CS-04	32	36	12	12	3	5	0	73	15	77

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	CS	20	43	36	2154
2019	CS-01	16	48	36	338
2019	CS-02	20	42	38	908
2019	CS-03	25	41	34	782
2018	CS	22	42	36	2112
2018	CS-01	14	45	41	304
2018	CS-02	22	42	36	931
2018	CS-03	26	40	34	751
2018	CS-04	21	54	26	78
2017	CS	19	48	33	2274
2017	CS-01	16	53	31	322
2017	CS-02	17	47	35	1034
2017	CS-03	22	46	31	824
2017	CS-04	15	67	19	81
2014	CS	18	50	32	2397
2014	CS-01	17	52	31	457
2014	CS-02	17	48	35	1025
2014	CS-03	20	49	30	822
2014	CS-04	8	69	24	76
2011	CS	21	46	33	2567
2011	CS-01	20	48	32	456
2011	CS-02	21	42	36	1081
2011	CS-03	22	47	31	834
2011	CS-04	14	57	29	115

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	CS	22	51	18	5	1	3	441
2019	CS-02	20	47	25	6	0	3	178
2019	CS-03	26	57	13	2	1	3	192
2018	CS	19	49	24	3	0	5	461
2018	CS-01	21	55	14	5	2	2	42
2018	CS-02	14	43	32	3	0	7	202
2018	CS-03	23	56	17	2	0	3	191
2018	CS-04	31	38	13	19	0	0	16
2017	CS	24	50	19	3	1	3	430
2017	CS-01	15	40	35	4	4	2	52
2017	CS-02	21	52	19	2	2	4	180
2017	CS-03	26	54	15	3	1	2	184
2017	CS-04	58	25	0	17	0	0	12
2014	CS	22	53	13	6	9999	6	429
2014	CS-01	19	46	8	11	9999	16	79
2014	CS-02	20	53	18	7	9999	2	174
2014	CS-03	26	57	9	4	9999	4	167
2011	CS	16	54	21	5	9999	5	531
2011	CS-01	9	51	30	7	9999	3	89
2011	CS-02	12	51	24	6	9999	7	229
2011	CS-03	21	61	12	3	9999	4	180
2011	CS-04	38	44	19	0	9999	0	16

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	40	48	8	3	1	1	88	4	2146
2019	CS-01	36	46	12	4	1	1	82	5	337
2019	CS-02	34	52	10	3	1	0	86	4	906
2019	CS-03	48	45	5	2	0	0	93	2	779

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	61	26	6	2	1	3	91	3	2141
2019	CS-01	61	25	8	1	1	4	89	3	336
2019	CS-02	58	27	7	2	0	4	89	3	903
2019	CS-03	65	27	4	1	0	2	94	2	779

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	9	91	2148
2019	CS-01	8	92	337
2019	CS-02	9	91	904
2019	CS-03	11	89	781
2018	CS	10	90	2111
2018	CS-01	9	91	304
2018	CS-02	9	91	929
2018	CS-03	10	90	752
2018	CS-04	12	88	78

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	52	48	199
2019	CS-02	61	39	80
2019	CS-03	43	57	86
2018	CS	56	44	207
2018	CS-02	56	44	87
2018	CS-03	52	48	77

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	55	45	199
2019	CS-02	59	41	80
2019	CS-03	56	44	86
2018	CS	56	44	207
2018	CS-02	62	38	87
2018	CS-03	53	47	77

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	9	91	199
2019	CS-03	13	87	86
2018	CS	7	93	207
2018	CS-01	0	100	28
2018	CS-03	13	87	77

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	199
2019	CS-02	100	80
2019	CS-03	100	86
2018	CS	100	207
2018	CS-02	100	87
2018	CS-03	100	77

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	199
2019	CS-02	6	94	80
2018	CS	8	92	207
2018	CS-02	8	92	87
2018	CS-03	6	94	77

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	3	97	199
2019	CS-03	0	100	86

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	6	94	199
2019	CS-02	8	93	80
2018	CS	3	97	207

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	38	62	196
2019	CS-02	39	61	80
2019	CS-03	37	63	84
2018	CS	38	63	208
2018	CS-02	37	63	87
2018	CS-03	37	63	78

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	43	57	196
2019	CS-02	41	59	80
2019	CS-03	45	55	84
2018	CS	37	63	208
2018	CS-02	39	61	87
2018	CS-03	32	68	78

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	36	64	196
2019	CS-02	41	59	80
2019	CS-03	31	69	84
2018	CS	43	57	208
2018	CS-02	46	54	87
2018	CS-03	38	62	78

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	37	63	196
2019	CS-02	43	58	80
2019	CS-03	33	67	84
2018	CS	38	62	208
2018	CS-02	38	62	87
2018	CS-03	38	62	78

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	32	68	196
2019	CS-02	36	64	80
2019	CS-03	33	67	84
2018	CS	28	72	208
2018	CS-02	33	67	87
2018	CS-03	28	72	78

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	48	52	196
2019	CS-02	44	56	80
2019	CS-03	54	46	84
2018	CS	55	45	208
2018	CS-02	53	47	87
2018	CS-03	60	40	78

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	29	71	196
2019	CS-02	21	79	80
2019	CS-03	37	63	84
2018	CS	32	68	208
2018	CS-02	26	74	87
2018	CS-03	41	59	78

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	196
2018	CS	6	94	208
2018	CS-02	7	93	87

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	11	89	196
2019	CS-02	13	88	80
2019	CS-03	8	92	84
2018	CS	12	88	208
2018	CS-02	13	87	87
2018	CS-03	12	88	78

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	44	56	196
2019	CS-02	51	49	80
2019	CS-03	35	65	84
2018	CS	50	50	208
2018	CS-02	62	38	87
2018	CS-03	42	58	78

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	19	81	196
2019	CS-02	19	81	80
2019	CS-03	17	83	84
2018	CS	25	75	208
2018	CS-02	24	76	87
2018	CS-03	29	71	78

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	13	87	196
2019	CS-01	24	76	25
2019	CS-02	19	81	80
2018	CS	10	90	208
2018	CS-01	18	82	28
2018	CS-02	13	87	87

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	49	51	196
2019	CS-02	40	60	80
2019	CS-03	57	43	84
2018	CS	51	49	207
2018	CS-02	49	51	87
2018	CS-03	53	47	77

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	26	74	196
2019	CS-02	21	79	80
2019	CS-03	31	69	84
2018	CS	28	72	207
2018	CS-02	24	76	87
2018	CS-03	35	65	77

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	196
2019	CS-01	0	100	25
2019	CS-03	10	90	84
2018	CS	5	95	207
2018	CS-02	6	94	87
2018	CS-03	6	94	77

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	17	83	196
2019	CS-02	16	84	80
2019	CS-03	17	83	84
2018	CS	18	82	207
2018	CS-02	24	76	87
2018	CS-03	12	88	77

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	9	91	196
2019	CS-02	8	93	80
2019	CS-03	12	88	84
2018	CS	13	87	207
2018	CS-02	13	87	87
2018	CS-03	16	84	77

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	4	96	196
2018	CS	5	95	207
2018	CS-02	7	93	87

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	15	85	196
2019	CS-02	20	80	80
2019	CS-03	13	87	84
2018	CS	14	86	207
2018	CS-02	17	83	87
2018	CS-03	13	87	77

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	8	92	196
2019	CS-02	9	91	80
2019	CS-03	7	93	84
2018	CS	11	89	207
2018	CS-02	13	87	87
2018	CS-03	12	88	77

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	28	72	196
2019	CS-02	34	66	80
2019	CS-03	23	77	84
2018	CS	26	74	207
2018	CS-02	28	72	87
2018	CS-03	19	81	77

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	13	87	188
2018	CS	7	93	197
2018	CS-02	9	91	80
2018	CS-03	7	93	75

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	19	81	188
2018	CS	19	81	197
2018	CS-02	18	83	80
2018	CS-03	17	83	75

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	12	88	188
2018	CS	8	92	197
2018	CS-02	9	91	80

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	188
2018	CS	6	94	197

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	13	87	188
2018	CS	7	93	197
2018	CS-02	10	90	80

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	10	90	188
2018	CS	7	93	197
2018	CS-02	6	94	80
2018	CS-03	9	91	75

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	12	88	188
2018	CS	11	89	197
2018	CS-02	14	86	80
2018	CS-03	8	92	75

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	11	89	188
2018	CS	10	90	197
2018	CS-02	10	90	80
2018	CS-03	8	92	75

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	12	88	188
2018	CS	15	85	197
2018	CS-02	9	91	80
2018	CS-03	19	81	75

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	27	73	188
2018	CS	29	71	197
2018	CS-02	30	70	80
2018	CS-03	28	72	75

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	6	94	188
2018	CS	11	89	197
2018	CS-02	15	85	80
2018	CS-03	9	91	75

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	40	60	188
2018	CS	44	56	197
2018	CS-02	45	55	80
2018	CS-03	36	64	75

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	54	46	188
2018	CS	58	42	197
2018	CS-02	59	41	80
2018	CS-03	60	40	75

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	4	96	188
2018	CS	7	93	197
2018	CS-02	6	94	80
2018	CS-03	9	91	75

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	11	89	188
2018	CS	15	85	197
2018	CS-02	14	86	80
2018	CS-03	13	87	75

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	12	88	2146
2019	CS-01	10	90	336
2019	CS-02	10	90	907
2019	CS-03	16	84	779

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	18	16	4	4	23	9	65	12	2148
2019	CS-01	34	20	12	3	4	18	10	75	9	338
2019	CS-02	26	16	17	3	3	27	9	64	10	906
2019	CS-03	24	20	18	6	5	20	7	61	15	779
2018	CS	20	19	20	5	4	24	8	58	12	2100
2018	CS-01	25	24	15	2	5	22	7	69	9	302
2018	CS-02	19	18	21	4	4	25	8	56	12	924
2018	CS-03	20	21	21	6	3	23	6	57	13	749
2018	CS-04	18	12	15	4	5	33	13	55	17	78
2017	CS	23	21	16	3	4	24	8	66	10	2274
2017	CS-01	26	22	11	5	4	22	11	71	13	323
2017	CS-02	22	20	16	3	3	27	9	65	10	1034
2017	CS-03	24	22	19	3	4	21	7	64	10	824
2017	CS-04	21	21	13	1	1	39	4	74	4	80
2014	CS	24	20	17	5	3	24	8	63	12	2396
2014	CS-01	25	19	14	4	3	25	10	67	12	456
2014	CS-02	22	16	18	5	3	26	9	59	13	1025
2014	CS-03	25	24	18	4	4	20	6	66	10	822
2014	CS-04	17	22	20	5	4	28	4	58	13	76

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	29	13	4	2	6	1	80	6	2148
2019	CS-01	52	26	11	2	3	5	1	83	6	337
2019	CS-02	43	29	14	3	2	7	2	80	5	904
2019	CS-03	45	30	12	5	2	5	0	79	8	781
2018	CS	37	33	15	4	2	7	1	76	8	2099
2018	CS-01	47	28	12	3	2	6	1	81	6	301
2018	CS-02	34	32	16	4	3	9	2	74	8	925
2018	CS-03	38	34	16	5	1	4	1	76	7	748
2018	CS-04	33	45	14	0	4	4	0	81	4	78
2017	CS	39	34	13	3	2	8	1	80	6	2269
2017	CS-01	46	28	10	4	2	8	1	82	7	323
2017	CS-02	37	32	13	3	1	12	1	79	6	1031
2017	CS-03	41	36	13	3	3	4	1	81	6	822
2017	CS-04	31	45	13	3	1	8	0	82	4	80
2014	CS	39	33	14	4	2	8	1	78	7	2395
2014	CS-01	42	31	11	4	3	9	1	80	8	457
2014	CS-02	36	31	15	5	2	10	1	75	7	1024
2014	CS-03	41	36	13	3	2	4	0	81	5	821
2014	CS-04	38	33	21	7	0	1	0	72	7	76
2011	CS	39	38	12	5	2	3	0	80	8	2561
2011	CS-01	45	33	12	4	3	3	0	81	7	455
2011	CS-02	35	38	13	6	2	5	0	77	9	1079
2011	CS-03	42	39	11	4	2	2	0	82	7	831
2011	CS-04	35	50	10	3	1	1	0	85	4	115

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	2149
2019	CS-01	5	95	337
2019	CS-02	6	94	905
2019	CS-03	4	96	781
2018	CS	6	94	2102
2018	CS-01	6	94	304
2018	CS-02	6	94	924
2018	CS-03	5	95	750

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	39	61	101
2019	CS-01	50	50	18
2019	CS-02	41	59	51
2019	CS-03	30	70	30
2018	CS	37	63	119
2018	CS-02	39	61	57
2018	CS-03	37	63	38

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	79	21	101
2019	CS-01	72	28	18
2019	CS-02	82	18	51
2019	CS-03	77	23	30
2018	CS	76	24	119
2018	CS-02	77	23	57
2018	CS-03	71	29	38

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	101
2018	CS	8	92	119
2018	CS-01	0	100	18
2018	CS-03	13	87	38

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	101
2019	CS-01	100	18
2019	CS-02	100	51
2019	CS-03	100	30
2018	CS	100	119
2018	CS-02	100	57
2018	CS-03	100	38

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	6	94	101
2019	CS-03	0	100	30
2018	CS	5	95	119
2018	CS-02	9	91	57
2018	CS-03	0	100	38

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	15	85	101
2019	CS-02	14	86	51
2018	CS	8	92	119
2018	CS-02	9	91	57

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	51	49	98
2019	CS-01	53	47	17
2019	CS-02	56	44	50
2019	CS-03	38	62	29
2018	CS	36	64	118
2018	CS-02	34	66	56
2018	CS-03	39	61	38

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	37	63	98
2019	CS-01	35	65	17
2019	CS-02	40	60	50
2019	CS-03	28	72	29
2018	CS	32	68	118
2018	CS-02	32	68	56
2018	CS-03	39	61	38

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	28	72	98
2019	CS-02	30	70	50
2018	CS	28	72	118
2018	CS-02	29	71	56
2018	CS-03	29	71	38

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	11	89	98
2018	CS	8	92	118
2018	CS-02	13	88	56

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	22	78	98
2019	CS-02	20	80	50
2018	CS	25	75	118
2018	CS-02	23	77	56
2018	CS-03	29	71	38

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	20	80	98
2019	CS-02	20	80	50
2018	CS	17	83	118
2018	CS-02	13	88	56
2018	CS-03	16	84	38

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	98
2019	CS-01	100	17
2019	CS-02	100	50
2019	CS-03	100	29

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	98
2018	CS	5	95	118
2018	CS-01	0	100	18

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	9	91	98
2019	CS-02	12	88	50
2018	CS	11	89	118
2018	CS-02	11	89	56

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	18	82	98
2019	CS-02	18	82	50
2018	CS	17	83	118
2018	CS-02	21	79	56

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	CS	100	98
2019	CS-01	100	17
2019	CS-02	100	50
2019	CS-03	100	29
2018	CS	100	118
2018	CS-02	100	56
2018	CS-03	100	38

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	10	90	98
2018	CS	17	83	118
2018	CS-02	18	82	56
2018	CS-03	18	82	38

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	32	68	97
2019	CS-01	35	65	17
2019	CS-02	32	68	50
2019	CS-03	31	69	29
2018	CS	27	73	117
2018	CS-02	32	68	56
2018	CS-03	30	70	37

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	10	90	97
2019	CS-02	10	90	50
2018	CS	13	87	117
2018	CS-02	9	91	56
2018	CS-03	16	84	37

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	23	77	97
2019	CS-01	29	71	17
2019	CS-02	22	78	50
2019	CS-03	21	79	29
2018	CS	19	81	117
2018	CS-02	21	79	56
2018	CS-03	16	84	37

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	97
2018	CS	9	91	117
2018	CS-02	14	86	56

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	8	92	97
2019	CS-02	12	88	50
2018	CS	13	87	117
2018	CS-02	18	82	56

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	7	93	97
2018	CS	5	95	117
2018	CS-02	11	89	56
2018	CS-03	0	100	37

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	52	48	97
2019	CS-01	41	59	17
2019	CS-02	56	44	50
2019	CS-03	48	52	29
2018	CS	47	53	117
2018	CS-02	41	59	56
2018	CS-03	49	51	37

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	6	94	2148
2019	CS-01	6	94	338
2019	CS-02	7	93	907
2019	CS-03	6	94	779

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	17	16	3	2	26	7	68	7	2150
2019	CS-01	38	17	14	1	2	19	9	76	5	338
2019	CS-02	28	14	17	2	2	29	7	67	7	906
2019	CS-03	27	19	17	3	2	25	7	67	8	780
2018	CS	21	20	20	3	2	26	7	62	8	2102
2018	CS-01	26	24	16	2	4	23	6	69	8	302
2018	CS-02	20	20	21	3	3	27	7	61	8	928
2018	CS-03	21	21	22	3	1	25	7	62	6	747
2018	CS-04	22	8	18	3	1	41	8	58	8	78
2017	CS	23	21	17	2	2	28	7	68	6	2273
2017	CS-01	24	22	14	4	3	26	7	69	11	323
2017	CS-02	23	21	16	3	2	28	7	68	7	1032
2017	CS-03	23	22	19	1	1	27	6	67	4	824
2017	CS-04	17	17	11	0	1	48	5	74	3	81
2014	CS	22	19	18	3	2	30	7	65	7	2392
2014	CS-01	25	18	16	4	2	27	8	67	8	455
2014	CS-02	21	17	17	3	2	32	8	62	9	1022
2014	CS-03	23	22	18	2	1	28	6	68	5	822
2014	CS-04	17	18	21	1	0	39	3	61	2	76

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	47	27	14	2	1	7	1	81	4	2143
2019	CS-01	54	22	12	1	1	8	1	83	3	337
2019	CS-02	45	26	15	2	2	9	2	80	4	905
2019	CS-03	48	29	13	2	1	6	1	82	4	777
2018	CS	38	32	16	3	2	7	1	77	5	2099
2018	CS-01	43	29	15	2	2	8	1	79	5	301
2018	CS-02	34	32	17	3	3	10	2	75	6	925
2018	CS-03	40	34	16	3	1	4	2	79	4	748
2018	CS-04	44	31	15	1	1	8	0	81	3	78
2017	CS	40	33	13	2	2	9	1	81	4	2272
2017	CS-01	42	27	13	4	2	10	2	78	7	322
2017	CS-02	38	32	14	2	2	11	1	80	4	1032
2017	CS-03	41	37	12	1	2	5	1	83	3	824
2017	CS-04	42	36	10	1	1	9	1	86	3	81
2014	CS	40	31	13	3	1	11	1	80	5	2389
2014	CS-01	43	30	10	4	2	11	1	83	6	456
2014	CS-02	36	30	14	3	2	14	1	77	6	1020
2014	CS-03	42	35	13	2	1	6	0	83	3	821
2014	CS-04	39	29	21	0	0	11	0	76	0	75
2011	CS	41	36	12	4	2	5	0	82	6	2563
2011	CS-01	47	30	13	4	3	2	0	80	7	456
2011	CS-02	37	37	13	5	2	7	0	79	7	1080
2011	CS-03	44	38	11	2	1	4	0	85	4	831
2011	CS-04	45	41	10	2	0	2	0	88	2	115

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	43	32	13	6	4	0	2	76	11	2140
2019	CS-01	35	30	17	7	10	1	1	66	17	337
2019	CS-02	41	32	13	6	4	0	3	76	10	903
2019	CS-03	45	33	12	5	3	0	1	79	9	774
2018	CS	34	31	18	9	7	0	1	66	16	2101
2018	CS-01	29	28	19	12	11	0	0	58	23	302
2018	CS-02	35	29	17	9	7	1	2	66	16	924
2018	CS-03	34	33	19	8	6	0	1	67	14	751
2018	CS-04	44	35	14	6	0	1	0	79	6	78
2017	CS	35	28	16	9	8	1	3	66	17	2266
2017	CS-01	27	31	17	9	14	1	1	60	23	323
2017	CS-02	34	30	16	9	6	1	5	67	16	1026
2017	CS-03	37	26	17	9	7	0	3	66	17	823
2017	CS-04	47	27	11	2	9	2	1	77	11	81

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	34	23	13	7	0	1	57	20	2145
2019	CS-01	32	33	20	9	5	0	0	66	14	334
2019	CS-02	23	35	22	12	6	0	2	60	18	907
2019	CS-03	17	33	25	14	11	0	1	50	25	778
2018	CS	18	31	28	15	8	0	1	49	23	2101
2018	CS-01	26	32	25	10	6	0	0	59	16	303
2018	CS-02	20	33	26	13	7	0	1	54	20	926
2018	CS-03	11	29	32	18	9	0	1	41	28	748
2018	CS-04	12	26	34	19	9	0	0	38	29	77
2017	CS	20	32	25	13	8	0	2	53	21	2269
2017	CS-01	30	30	25	9	4	1	1	61	14	322
2017	CS-02	22	32	24	12	6	0	3	56	19	1033
2017	CS-03	14	34	25	15	10	0	1	48	26	820
2017	CS-04	15	28	27	15	12	0	2	44	28	81

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	35	18	10	7	1	2	65	17	2131
2019	CS-01	45	29	14	6	4	1	1	76	10	335
2019	CS-02	33	35	15	9	5	0	3	70	15	897
2019	CS-03	18	36	22	13	10	0	1	55	23	774
2018	CS	24	31	24	12	7	0	1	56	19	2089
2018	CS-01	36	30	20	7	5	1	0	68	12	299
2018	CS-02	29	32	21	11	6	0	2	62	17	919
2018	CS-03	15	31	27	16	9	0	1	47	25	747
2018	CS-04	14	28	38	12	8	0	0	42	19	78
2017	CS	24	34	20	12	7	1	3	60	19	2266
2017	CS-01	35	33	17	8	4	1	2	70	12	321
2017	CS-02	28	32	19	10	6	1	5	63	17	1028
2017	CS-03	16	36	22	15	9	0	2	53	24	824
2017	CS-04	16	29	31	14	8	0	2	46	22	80

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	30	21	13	10	1	1	55	24	2131
2019	CS-01	33	28	17	11	11	1	1	62	22	333
2019	CS-02	28	30	19	12	7	1	2	60	20	898
2019	CS-03	16	31	23	15	14	1	1	47	29	775
2018	CS	20	28	23	16	11	1	1	49	28	2089
2018	CS-01	25	27	22	10	14	2	0	54	24	302
2018	CS-02	25	28	21	15	9	1	1	54	25	919
2018	CS-03	13	28	25	20	12	0	1	42	32	745
2018	CS-04	13	29	34	17	8	0	0	42	25	77
2017	CS	22	28	22	15	9	1	3	52	24	2270
2017	CS-01	27	29	19	14	8	2	1	57	23	320
2017	CS-02	26	26	20	14	8	2	4	55	23	1033
2017	CS-03	17	28	26	16	10	0	1	46	27	823
2017	CS-04	17	37	22	16	5	0	2	56	22	81

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	56	24	9	4	2	0	4	84	6	2133
2019	CS-01	69	17	7	1	1	0	3	90	3	335
2019	CS-02	56	24	8	4	2	0	5	85	6	898
2019	CS-03	51	27	11	4	3	1	3	81	7	775
2018	CS	51	26	11	5	2	0	5	81	7	2097
2018	CS-01	62	23	7	2	1	0	5	90	3	301
2018	CS-02	54	25	9	4	2	0	5	84	7	926
2018	CS-03	41	30	15	6	3	0	5	75	9	747
2018	CS-04	46	23	19	5	3	0	4	72	8	78
2017	CS	49	25	10	4	2	1	8	82	7	2268
2017	CS-01	61	20	6	1	1	2	8	91	3	321
2017	CS-02	51	22	9	5	2	1	11	83	7	1031
2017	CS-03	43	30	13	5	4	1	5	77	9	822
2017	CS-04	42	31	11	5	4	0	7	79	9	81

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	30	17	8	5	0	1	69	13	2148
2019	CS-01	48	26	15	7	4	1	0	74	11	337
2019	CS-02	40	29	17	8	4	0	1	70	12	905
2019	CS-03	33	32	19	9	7	0	1	65	16	780
2018	CS	35	30	19	8	7	0	1	66	15	2100
2018	CS-01	42	29	19	4	5	0	1	72	9	302
2018	CS-02	36	30	18	8	7	1	1	67	15	925
2018	CS-03	30	32	21	9	7	0	1	62	17	748
2018	CS-04	32	31	21	8	8	0	1	64	16	78
2017	CS	34	33	18	9	5	0	1	68	14	2260
2017	CS-01	40	31	18	6	4	1	0	72	10	321
2017	CS-02	35	31	16	10	5	0	2	68	15	1025
2017	CS-03	30	35	19	10	6	0	1	66	16	821
2017	CS-04	25	36	30	2	5	0	1	62	7	80

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	32	37	19	7	4	1	1	70	11	2147
2019	CS-01	42	32	17	4	3	1	0	75	8	337
2019	CS-02	33	38	17	6	4	1	2	72	10	905
2019	CS-03	27	38	21	8	4	1	1	66	13	779
2018	CS	27	37	22	8	5	1	1	65	13	2090
2018	CS-01	28	38	21	6	6	0	1	67	12	300
2018	CS-02	30	36	20	7	5	1	1	67	12	919
2018	CS-03	22	40	24	9	4	0	1	63	13	746
2018	CS-04	35	29	22	10	4	0	0	64	14	78
2017	CS	27	36	20	9	4	1	2	65	14	2261
2017	CS-01	30	32	20	10	5	2	1	64	15	321
2017	CS-02	29	36	17	9	3	1	3	69	13	1026
2017	CS-03	24	37	24	9	5	0	1	62	14	821
2017	CS-04	24	32	28	9	5	0	2	58	14	80

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	25	36	21	11	6	1	1	62	17	2146
2019	CS-01	37	34	16	7	4	1	0	72	11	335
2019	CS-02	28	37	18	9	5	0	2	66	15	904
2019	CS-03	17	36	25	13	8	1	1	54	21	781
2018	CS	21	35	25	11	6	1	1	57	17	2088
2018	CS-01	27	36	23	7	6	0	0	64	13	301
2018	CS-02	25	35	23	10	5	1	1	61	15	916
2018	CS-03	14	36	30	13	7	0	1	50	20	746
2018	CS-04	14	37	19	22	8	0	0	51	29	78
2017	CS	22	34	22	13	6	1	3	58	20	2257
2017	CS-01	28	31	21	10	6	3	2	61	17	319
2017	CS-02	27	33	19	12	4	1	4	63	17	1025
2017	CS-03	15	36	25	15	7	0	2	52	23	820
2017	CS-04	8	31	30	20	9	0	2	40	30	80

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	33	19	9	5	1	1	67	14	2142
2019	CS-01	43	30	15	6	4	1	0	74	11	336
2019	CS-02	34	33	17	9	5	0	2	68	14	902
2019	CS-03	28	34	23	9	5	1	1	62	14	778
2018	CS	30	33	21	10	5	0	1	63	15	2093
2018	CS-01	37	32	18	7	6	0	0	69	13	299
2018	CS-02	31	32	21	9	5	0	2	64	14	924
2018	CS-03	26	34	22	12	5	0	1	61	17	746
2018	CS-04	19	41	19	15	5	0	0	60	21	78
2017	CS	29	34	19	9	5	1	3	66	15	2257
2017	CS-01	36	28	19	8	5	2	2	66	14	320
2017	CS-02	31	35	16	9	4	0	4	69	14	1023
2017	CS-03	25	36	22	9	6	0	2	62	15	821
2017	CS-04	16	34	28	11	10	0	1	51	22	80

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	46	27	14	7	5	1	1	74	12	2145
2019	CS-01	48	25	14	6	6	1	0	74	12	337
2019	CS-02	44	26	14	8	5	1	2	72	14	903
2019	CS-03	47	27	15	5	5	0	1	74	11	779

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	32	20	8	5	1	1	67	13	2137
2019	CS-01	42	25	19	5	7	1	1	68	12	335
2019	CS-02	35	32	19	8	4	1	2	69	12	901
2019	CS-03	29	34	20	9	6	1	1	64	15	776
2018	CS	29	32	20	11	6	1	1	63	17	2090
2018	CS-01	32	34	19	7	6	0	1	67	14	300
2018	CS-02	33	31	20	9	4	1	1	66	14	921
2018	CS-03	24	32	22	13	7	0	1	58	21	744
2018	CS-04	19	35	19	19	8	0	0	54	27	78
2017	CS	28	33	20	10	6	1	3	63	17	2257
2017	CS-01	25	37	18	10	7	1	1	64	18	320
2017	CS-02	32	31	17	10	5	1	4	66	16	1025
2017	CS-03	24	32	23	11	8	1	2	58	19	819
2017	CS-04	21	40	19	15	3	0	2	63	18	80

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	57	23	11	3	3	1	2	82	6	2135
2019	CS-01	62	24	9	2	2	0	0	86	5	332
2019	CS-02	55	23	11	3	3	1	3	82	7	899
2019	CS-03	57	22	12	3	3	1	2	81	7	779
2018	CS	51	24	13	5	4	0	2	77	10	2090
2018	CS-01	57	25	9	2	5	0	1	83	7	302
2018	CS-02	51	23	12	6	4	1	3	77	10	920
2018	CS-03	50	25	13	6	4	0	2	77	10	743
2018	CS-04	45	28	17	8	3	0	0	73	10	78
2017	CS	53	24	12	5	3	0	3	80	8	2269
2017	CS-01	51	28	11	5	3	0	1	81	8	322
2017	CS-02	54	22	12	5	3	0	4	79	8	1031
2017	CS-03	53	25	12	6	3	0	2	79	9	823
2017	CS-04	57	22	14	5	0	0	2	81	5	81

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	71	13	4	2	2	1	8	92	4	2136
2019	CS-01	78	11	4	1	1	1	4	93	2	337
2019	CS-02	67	14	4	2	2	1	9	90	5	897
2019	CS-03	73	12	4	2	1	1	8	93	3	778
2018	CS	67	16	7	3	2	1	5	88	5	2092
2018	CS-01	67	19	6	2	2	1	3	89	4	300
2018	CS-02	66	16	7	3	2	1	5	87	6	923
2018	CS-03	70	14	6	2	1	0	6	90	3	745
2018	CS-04	65	10	10	5	1	0	8	82	7	78

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	74	11	4	3	3	1	3	89	7	2134
2019	CS-01	74	13	3	2	5	0	2	89	7	333
2019	CS-02	71	12	5	3	3	1	5	88	7	901
2019	CS-03	75	11	4	3	3	1	2	89	6	776
2018	CS	72	12	5	4	3	1	4	88	7	2089
2018	CS-01	75	13	4	3	4	0	2	89	7	300
2018	CS-02	70	13	5	4	3	1	4	87	8	919
2018	CS-03	73	11	5	3	3	1	4	88	6	747
2018	CS-04	81	9	4	1	1	0	4	93	3	78
2017	CS	73	12	5	3	2	1	4	89	6	2261
2017	CS-01	72	14	5	3	3	1	2	88	6	321
2017	CS-02	70	12	6	3	2	1	6	88	6	1025
2017	CS-03	76	12	4	3	2	0	3	91	5	821
2017	CS-04	86	7	2	1	0	1	1	96	1	81

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	59	26	8	3	2	0	2	86	6	2127
2019	CS-01	64	19	7	5	4	0	2	84	9	333
2019	CS-02	57	25	9	3	2	0	3	85	6	897
2019	CS-03	57	29	8	3	2	1	1	88	4	773
2018	CS	51	29	11	4	3	0	2	82	7	2090
2018	CS-01	55	29	10	1	4	0	0	84	5	299
2018	CS-02	52	26	11	4	3	0	2	81	8	924
2018	CS-03	49	32	11	5	2	0	1	82	7	744
2018	CS-04	52	35	8	1	3	0	1	88	4	77
2017	CS	55	28	9	3	2	0	2	85	6	2270
2017	CS-01	59	26	7	4	2	0	2	86	6	322
2017	CS-02	55	26	10	4	2	0	3	83	6	1030
2017	CS-03	53	31	10	2	2	0	2	85	5	824
2017	CS-04	54	35	7	0	4	0	0	89	4	81

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	64	19	7	4	4	0	2	85	8	2123
2019	CS-01	67	17	7	2	6	0	1	85	8	333
2019	CS-02	64	18	6	5	4	0	3	85	9	894
2019	CS-03	62	20	9	4	3	1	1	84	8	774
2018	CS	58	22	10	5	4	0	2	81	9	2086
2018	CS-01	66	18	8	4	3	1	1	86	6	298
2018	CS-02	56	20	11	5	5	0	2	79	10	923
2018	CS-03	54	25	10	5	4	0	2	81	9	744
2018	CS-04	68	24	3	3	3	0	0	92	5	75
2017	CS	62	20	7	4	3	1	3	85	8	2264
2017	CS-01	66	19	5	3	4	1	2	87	7	322
2017	CS-02	63	19	7	4	3	1	4	85	8	1028
2017	CS-03	59	23	8	4	4	0	2	84	8	822
2017	CS-04	65	25	6	2	1	0	0	90	4	81

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	60	12	5	1	1	0	21	92	3	2118
2019	CS-01	69	6	2	1	2	0	20	94	4	329
2019	CS-02	63	8	3	0	0	0	25	95	1	892
2019	CS-03	50	20	8	2	1	1	18	86	4	774
2018	CS	54	12	5	2	1	0	26	89	4	2081
2018	CS-01	58	8	4	0	1	0	28	92	2	300
2018	CS-02	59	8	3	1	1	1	28	94	2	919
2018	CS-03	46	20	9	3	2	0	20	82	7	740
2018	CS-04	53	12	3	0	0	0	33	96	0	76
2017	CS	56	12	4	2	1	1	24	91	3	2261
2017	CS-01	63	8	2	1	1	2	24	95	2	320
2017	CS-02	59	8	2	1	0	0	28	94	2	1026
2017	CS-03	50	19	8	3	1	0	18	85	5	821
2017	CS-04	48	10	1	0	0	0	41	98	0	81

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	72	14	4	1	1	1	7	93	2	2118
2019	CS-01	72	16	4	2	2	0	4	91	4	330
2019	CS-02	69	15	5	1	0	1	10	94	1	891
2019	CS-03	75	12	5	1	1	1	6	93	2	774
2018	CS	66	15	6	1	1	1	10	90	3	2089
2018	CS-01	65	19	6	0	2	1	7	91	2	301
2018	CS-02	66	14	6	2	1	1	11	90	3	921
2018	CS-03	67	14	6	1	1	0	10	91	3	745
2018	CS-04	70	14	3	0	0	0	13	97	0	77
2017	CS	68	14	4	1	1	1	12	94	2	2260
2017	CS-01	65	17	4	1	1	2	11	94	1	320
2017	CS-02	68	12	4	1	0	1	14	94	2	1027
2017	CS-03	69	15	4	1	1	0	10	94	2	819
2017	CS-04	79	7	4	0	1	0	9	95	1	81

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	75	13	4	2	3	1	3	91	5	2131
2019	CS-01	58	19	7	4	9	1	2	79	13	332
2019	CS-02	71	14	5	2	2	1	5	90	5	900
2019	CS-03	85	9	2	1	1	1	2	97	1	775
2018	CS	67	16	6	3	3	1	4	87	7	2092
2018	CS-01	49	22	11	6	10	0	2	73	16	301
2018	CS-02	65	17	7	4	3	1	4	86	7	924
2018	CS-03	75	13	4	1	1	0	5	93	3	744
2018	CS-04	90	5	1	0	0	0	4	99	0	77
2017	CS	67	16	6	3	3	0	5	87	7	2270
2017	CS-01	42	23	14	7	9	1	4	68	17	322
2017	CS-02	64	17	6	4	2	1	6	87	6	1032
2017	CS-03	78	13	3	1	2	0	3	94	3	823
2017	CS-04	89	5	2	0	1	0	2	96	1	81

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	53	27	11	4	2	0	2	82	6	2133
2019	CS-01	52	26	13	4	4	0	1	79	8	333
2019	CS-02	53	26	10	5	3	0	4	82	8	901
2019	CS-03	54	27	13	3	1	1	1	83	4	775
2018	CS	48	29	13	5	2	0	2	80	7	2092
2018	CS-01	46	31	13	4	3	0	2	79	7	299
2018	CS-02	49	27	13	6	2	0	3	79	8	926
2018	CS-03	48	31	12	5	2	0	2	81	7	744
2018	CS-04	57	26	12	3	3	0	0	83	5	77
2017	CS	50	28	12	5	2	0	3	80	7	2268
2017	CS-01	47	26	15	6	3	0	2	75	10	322
2017	CS-02	49	27	12	5	2	0	5	80	7	1030
2017	CS-03	51	29	11	4	2	0	2	82	6	823
2017	CS-04	56	25	11	4	2	1	1	82	6	81

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	34	30	10	3	0	0	57	13	2154
2019	CS-01	27	39	25	6	2	0	0	66	8	338
2019	CS-02	26	34	28	8	3	0	1	61	11	909
2019	CS-03	18	32	34	12	4	0	0	50	16	781
2018	CS	17	36	33	11	4	0	0	53	15	2112
2018	CS-01	17	43	29	9	2	0	0	60	11	303
2018	CS-02	20	36	31	9	4	0	0	56	13	930
2018	CS-03	13	35	35	13	4	0	0	48	17	753
2018	CS-04	15	28	40	14	3	0	0	44	17	78
2017	CS	15	36	35	10	4	0	0	51	14	2274
2017	CS-01	15	41	30	10	4	0	0	56	14	323
2017	CS-02	17	37	34	8	3	0	1	54	11	1034
2017	CS-03	12	35	35	13	5	1	0	46	18	823
2017	CS-04	10	27	43	11	9	0	0	37	20	81

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	8	15	38	25	12	0	1	38	24	2138
2019	CS-01	8	11	34	26	19	1	1	46	20	331
2019	CS-02	6	16	36	28	13	0	1	41	22	901
2019	CS-03	10	17	42	23	9	0	0	32	27	780
2018	CS	7	16	40	26	10	0	0	37	23	2081
2018	CS-01	6	13	39	28	13	0	1	42	19	301
2018	CS-02	6	14	39	29	11	0	0	40	20	915
2018	CS-03	9	19	40	24	8	0	0	32	28	740
2018	CS-04	10	16	42	21	12	0	0	32	26	77
2017	CS	6	16	38	28	11	1	1	40	22	2265
2017	CS-01	5	17	34	28	15	0	0	43	22	322
2017	CS-02	5	14	36	29	14	1	1	44	19	1029
2017	CS-03	8	17	40	27	8	0	0	35	25	820
2017	CS-04	7	19	43	20	10	1	0	30	26	81

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	38	17	6	3	2	0	73	9	2148
2019	CS-01	33	37	17	8	4	2	0	71	12	338
2019	CS-02	31	39	18	6	3	3	1	73	9	906
2019	CS-03	34	39	17	6	2	2	0	74	9	779
2018	CS	31	39	19	6	3	3	0	71	9	2100
2018	CS-01	30	37	21	5	2	4	0	70	8	301
2018	CS-02	29	40	17	7	4	3	0	71	11	923
2018	CS-03	33	38	20	6	2	2	0	72	8	750
2018	CS-04	33	44	17	4	1	1	0	78	5	78
2017	CS	26	41	18	6	4	5	0	71	10	2267
2017	CS-01	25	42	17	5	5	5	1	71	10	322
2017	CS-02	25	40	19	7	3	5	0	68	11	1031
2017	CS-03	27	43	17	5	4	4	0	73	9	821
2017	CS-04	25	41	20	5	1	6	1	72	7	80

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	32	36	18	9	5	2	68	14	2150
2019	CS-01	36	37	15	6	4	1	75	10	337
2019	CS-02	32	35	18	9	4	2	69	13	906
2019	CS-03	29	36	18	9	5	1	66	15	782
2018	CS	27	39	17	9	5	2	68	15	2101
2018	CS-01	33	41	15	6	4	2	75	10	301
2018	CS-02	25	39	18	9	6	3	66	15	925
2018	CS-03	28	38	16	11	5	2	67	16	749
2018	CS-04	28	38	19	8	4	3	68	12	78
2017	CS	23	42	18	10	5	2	67	15	2276
2017	CS-01	25	39	19	10	6	2	65	16	323
2017	CS-02	24	44	16	9	4	3	70	13	1035
2017	CS-03	21	41	19	11	5	2	64	16	824
2017	CS-04	14	49	15	14	5	4	65	19	81

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	14	86	2151
2019	CS-01	12	88	338
2019	CS-02	16	84	908
2019	CS-03	13	87	779
2017	CS	13	87	2274
2017	CS-01	15	85	322
2017	CS-02	13	87	1035
2017	CS-03	13	87	823
2017	CS-04	6	94	81
2014	CS	12	88	2394
2014	CS-01	13	87	457
2014	CS-02	12	88	1024
2014	CS-03	11	89	820
2014	CS-04	14	86	76

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	81	19	309
2019	CS-01	85	15	41
2019	CS-02	77	23	148
2019	CS-03	86	14	101
2017	CS	79	21	297
2017	CS-01	77	23	48
2017	CS-02	80	20	138
2017	CS-03	80	20	103
2014	CS	81	19	289
2014	CS-01	84	16	61
2014	CS-02	79	21	123
2014	CS-03	82	18	93
2014	CS-04	91	9	11

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	49	35	4	8	4	0	0	84	12	246
2019	CS-01	40	40	9	9	0	0	3	82	9	35
2019	CS-02	46	33	4	11	6	0	0	80	17	114
2019	CS-03	55	33	2	5	4	1	0	89	8	85
2017	CS	46	37	6	8	3	0	0	83	10	235
2017	CS-01	51	30	14	5	0	0	0	81	5	37
2017	CS-02	41	39	7	6	5	0	1	81	11	109
2017	CS-03	50	34	2	11	1	1	0	85	12	82
2014	CS	54	31	3	7	4	0	0	85	11	234
2014	CS-01	47	33	4	8	8	0	0	80	16	51
2014	CS-02	54	28	5	7	5	1	0	82	13	97
2014	CS-03	59	31	1	7	1	0	0	91	8	76
2014	CS-04	60	40	0	0	0	0	0	100	0	10

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	40	39	10	3	2	4	1	43	57	2146
2019	CS-01	32	36	17	5	6	3	1	34	66	337
2019	CS-02	41	38	10	2	2	5	1	44	56	908
2019	CS-03	42	41	8	3	1	4	1	44	56	779
2018	CS	46	29	12	4	3	5	1	49	51	2109
2018	CS-01	39	29	14	7	6	5	0	41	59	302
2018	CS-02	46	28	12	4	3	5	1	49	51	929
2018	CS-03	48	30	12	3	2	4	1	50	50	753
2018	CS-04	58	29	10	1	1	0	0	58	42	78
2017	CS	49	23	11	5	3	8	1	54	46	2273
2017	CS-01	43	22	13	8	8	5	1	45	55	322
2017	CS-02	49	23	10	5	2	8	2	55	45	1034
2017	CS-03	52	23	10	4	2	8	0	57	43	823
2017	CS-04	51	25	12	4	1	7	0	55	45	81

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	35	65	1158
2019	CS-01	55	45	212
2019	CS-02	31	69	479
2019	CS-03	31	69	412

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	75	25	1139
2019	CS-01	66	34	212
2019	CS-02	80	20	471
2019	CS-03	72	28	405
2018	CS	59	41	998
2018	CS-01	61	39	169
2018	CS-02	62	38	429
2018	CS-03	56	44	350
2018	CS-04	50	50	32

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	30	18	9	7	2	11	61	18	1142
2019	CS-01	23	34	16	10	9	1	8	63	20	211
2019	CS-02	26	29	17	9	5	2	11	64	17	474
2019	CS-03	19	29	20	9	7	3	13	57	19	406
2018	CS	16	30	19	14	11	2	9	51	27	1010
2018	CS-01	14	27	21	18	14	1	5	43	34	167
2018	CS-02	19	31	17	12	8	3	10	57	24	438
2018	CS-03	13	31	20	14	12	3	7	49	28	353
2018	CS-04	27	18	24	3	12	0	15	54	18	33
2017	CS	12	25	19	14	15	2	14	44	34	944
2017	CS-01	14	24	15	14	21	1	11	43	40	165
2017	CS-02	14	26	20	12	12	2	14	48	29	413
2017	CS-03	9	22	20	15	15	3	15	39	37	328
2017	CS-04	6	29	12	15	18	3	18	44	41	34

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	17	27	19	14	11	2	11	50	29	1142
2019	CS-01	16	26	22	15	15	1	6	45	32	212
2019	CS-02	20	30	15	12	10	2	11	57	26	474
2019	CS-03	14	24	21	15	12	2	12	44	31	405
2019	CS-04	22	31	19	6	3	6	14	66	10	36
2018	CS	9	25	17	19	19	2	9	38	42	1010
2018	CS-01	9	21	15	23	25	1	5	32	52	167
2018	CS-02	12	24	17	17	19	2	9	41	40	439
2018	CS-03	7	26	18	20	15	3	9	38	41	352
2018	CS-04	6	27	15	21	12	6	12	41	41	33
2017	CS	5	17	17	18	26	3	13	27	53	946
2017	CS-01	4	15	16	19	35	1	10	21	61	166
2017	CS-02	7	20	17	16	25	2	13	32	48	415
2017	CS-03	4	16	18	22	22	5	13	24	54	327
2017	CS-04	9	6	15	9	38	3	21	19	62	34

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	19	10	5	5	2	7	78	10	2133
2019	CS-01	55	16	10	4	5	3	7	79	10	336
2019	CS-02	53	20	10	4	4	2	8	81	9	901
2019	CS-03	51	20	11	6	6	1	6	75	13	775
2018	CS	51	18	9	6	6	2	8	76	14	2100
2018	CS-01	50	21	8	4	7	3	7	79	12	303
2018	CS-02	53	17	9	6	5	2	8	78	12	923
2018	CS-03	49	18	11	7	6	1	8	74	15	750
2018	CS-04	46	29	1	9	8	0	6	81	18	78

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canada Revenue Agency by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment